Podcasts about fisherman's wharf

Rodney Fong is the CEO and President of the San Francisco Chamber of Commerce. Fong is a fourth generation San Franciscan whose grandfather started the Fisherman’s Wharf Wax Museum in 1962; Rodney discusses what it was like to grow up in the Wax Museum, as well as in the neighborhoods of North Beach and Chinatown.

WELCOME BACK TO HERE'S WHAT I DON'T EXPLODE (WHICH IS NOTHING BY THE WAY) THE ONLY CURRENTLY EXPLODING PODCAST TO EXPLODE ALL OF LIFE'S TOUGHEST ISSUES. I'M YOUR HOST TIM THE HANDLEXPLODER AND TODAY WE'RE BRINGING YOU TWO AND A HALF HOURS OF NONSTOP EXPLOSION NOISES FOLLOWED BY:* Picking up Strays* Diplomatic Impunity* Quibi* Protesting After the FactLook, everyone knows a wonderful story about finding a scared, ragged, bony dog or cat, slowly gaining its trust, giving it food and water, taking it to the vet, and before you know it, little Spot or Garfield is suddenly family! But occasionally, seldomly, you find some runaway and treat it nice and in return they scream the scream to end all screams. In fact it's less of a scream and more of a short summoning of the maddening void wherein the demon Pagliocalus lives. Every time said demon prince stubs his toe on one of his many handcrafted torture machines, he lets out a noise that reverbates through these stray animal traps.Dirty Harry, John McClane, RoboCop, The Punisher, Walker Texas Ranger, etc, etc. These are the heroes that cops look up to, and that we praise on televison or the big screen. The rough-n-tough lone wolf that's got the Captain and IA breathing down his neck, trying to stop him from taking down Jimmy "Two-Shoes" McClarty once and for all. He can breeze through red lights without his siren or lights. He can hijack a citizen's vehicle in order to chase down a broken taillight. He can blow up all of Fisherman's Wharf in order to stop an 86 year old lady from jaywalking. He can shoot you and he'll get a pat on the back. Why? Because of a thin blue line that separates him from you.These damn millennials and their screens! They spend all their time looking at these 5 inch screens in their hands and not enough on the big ones we want them to! Why would they want to watch their media at their own leisure, at any time, anywhere, without having to interact with anyone? It's just not American! Well, what if we got a bunch of new hot celebrities to make workout tapes? I'll call it Quibi after the noise I make when I climax to the sight of Jane Fonda's BUNS OF STEEL!No second chances. If you don't vote against the Smoke'em Peace Pipe Weed Forever law of 2020 then get upset in 2022 when 75% of stores are dispensaries, you dun goofed. You can't protest it now, you lost your chance. A lack of foresight is what it is. Most people think, "well, even though I don't like that thing it'll never affect me". UNTIL IT DOES. Don't let hindsight be 20/20. Go beyond perfect vision and gain future vision. Then you can tell everyone "I told you so" which is the best thing ever.All this and more on this week’s episode! Don't forget to join us on DISCORD, and support us on PATREON or by BUYING A SHIRT!

Designing and Marketing Delicious Tea Aaron Shinn is a former #IDEO design lead and the cofounder of August Uncommon Tea who has been a dear friend for many years. We caught up on the streets of Osaka to discuss #futurism, Japan, and the nuts and bolts of designing and selling #tea. Links: https://www.aaronshinn.com/ https://www.instagram.com/ashinn/ https://august.la/ https://www.instagram.com/augustuncommon/ https://www.facebook.com/AugustUncommon/ Table of Contents: 00:00 - Start 00:50 - Intro to Aaron Shinn 01:40 - Dontonbori is the Fisherman's Wharf of Osaka 01:52 - Japan Neon, the 80's Future, and a Newer Future in Other Places 03:47 - Aaron Shinn is one of Thomas Grové's Design Mentors 04:40 - KPT Bryce and 90's Art Tools 06:21 - Realtime Rendering, VJing, Cloaking, Crazy Monkey 08:21 - August Uncommon Tea 09:15 - Availability in Japan 10:16 - The Economics of Running and Scaling A Tea Business 16:01 - Acquiring Customers through Advertising: Retargeting vs Prospecting 19:46 - Why Did Aaron and Gina Get into the Tea Business? And Where August Fits Amongst the Different Types of Tea Markets. 28:36 - The Process of Developing a Tea Flavor and the Link between Taste and Smell 34:06 - How Are People Preparing and Drinking August Tea? 39:35 - Random People Join the Fun pt 1 41:38 - Aaron Shinn's Role at August 46:27 - This is a Record of This Conversation 47:20 - Neil Stephenson - Cryptonomicon - Tea and Why Oversteaping Tea Makes It Bitter 53:20 - Can You Cold Brew Flavored Teas? 55:27 - The Development Process - What Percentage of New Blends are Failures? 1:00:26 - Customer Service and Dealing with Negative Feedback 1:10:05 - Random People Interaction Pt 3 1:10:54 - Tools for Ecommerce Pt 2 1:12:05 - Aaron Shinn Says Japan is a Different World. And Hiking the Kumonokodo Pilgrimage Trail. 1:14:03 - Outro This episode is also available to watch as a video: https://youtu.be/6XuDLZQvO9Y

BE SURE TO SEE THE SHOWNOTES AND LISTEN TO THIS EPISODE HERE. Eve Picker: [00:00:03] Hi there! Thanks so much for joining me today for the latest episode of Impact Real Estate Investing. My guest today is Janine Firpo. Janine is a writer, values-aligned investor and entrepreneur. Janine's background is fascinating. She left a career in the tech world many years ago to pursue a more meaningful work experience. This led her into the world of microfinance and philanthropy. She has consulted and lived all over the world. And now for almost 10 years, she has been on a personal mission to invest all of her assets so they create a positive impact. It's a bold move and she is all in. Be sure to go to EvePicker.com to find out more about Janine on the show notes page for this episode. And be sure to sign up for my newsletter so you can access information about impact real estate investing and get the latest news about the exciting projects on my crowdfunding platform, Small Change.   Eve: [00:01:21] Hello Janine, thanks so much for joining me today.   Janine Firpo: [00:01:24] It's my pleasure, Eve. Thank you so much for asking me and for being interested in what I'm doing.   Eve: [00:01:30] Yeah, well, you've had a really fascinating career, starting with technology companies when they were startups, and are household names now. And you left that path to follow a very different one. But I wanted to ask you how you started your career?   Janine: [00:01:45] I'd be happy to tell you. So, I actually started my career very early in 1981. It's a long time ago for many people. And I sort of fell into the computer industry, first in Louisiana, and then when I really got into it, I moved back to the Silicon Valley where I was originally from and I'm still here. And I worked in high tech for about 15 years, worked at Apple Computer in the 80s, and then also did some startup work. And then in 1995 I left a job and I did a solo backpacking trip through sub-Saharan Africa. And what was really interesting about that is when I left on my trip, I was in something called the CD-ROM and multimedia industry. And when I came back, everyone I knew was in the Internet industry. So the internet literally turned on in the four months that I was away.   Eve: [00:02:37] Wow.   Janine: [00:02:38] And I was perfectly positioned to get on that ride, that dot com ride. But when I was in Africa, I saw poverty like I had never seen it before. And I decided that I wanted to use my life in a way that had meaning. And so I set out on a track to figure out how could I use the skills I had, technology and business knowledge, to bring change to the levels of poverty that I was seeing in Africa. And so that launched me on then what became a twenty-year career in international development and bringing technology into Africa, Southeast Asia and other parts of the world. And while I was on that trajectory, I got involved in something called microfinance, which is making loans to poor women, primarily in developing countries around the world. And in looking at what is the role that tech could play in really scaling microfinance, it was reaching 100 million people in the world when I started, and the need was to reach two and a half billion people. That inquiry, other people were involved in it as well, led to something called 'mobile money,' which is using the cell phone as a bank for the poor.   Eve: [00:03:50] I was at the Bellagio Foundation in Italy, a few years back, with someone who was writing a book about the M-Pesa.   Janine: [00:03:58] Exactly! M-Pesa, which was one of the first incidences of this, it actually started in the Philippines, but M-Pesa was the example that just shot off the charts within the first year. It came out in 2007, and within its first year it had a million people using the service. And in the second year it was many more millions. And it's now serving, over 85 percent of the population of Kenya uses M-Pesa now, and it has become a de facto way to move money. And now people are getting loans over it. It's being used as a financial mechanism for all sorts of things. So, it became an amazing industry. There are now over 250 incidences in more than 90 countries around the world.   Eve: [00:04:44] But it really started because people had cell phones. Right? And they needed to move money.   Janine: [00:04:51] They had cell phones, well, actually the way it really started was  the people behind M-Pesa was Vodacom, and they were trying to apply the cell phone technology to microfinance. And they started in 2004 with a microfinance institution in Kenya. And it just didn't work for a lot of reasons that I won't go into. But what they found that was really interesting when they were trying to help this microfinance industry scale its business was that people were using the phone just to move money back and forth. And they saw a real opportunity. So, they retrenched. They rethought everything. They set up all the infrastructure that they needed. And then in ... February of 2007, they launched M-Pesa as we know it today, which was a money transfer service. Now, super-fascinating the way it all unfolded.   Eve: [00:05:40] Yeah.   Janine: [00:05:41] Yeah. And then so I had this great career for 20 years. I traveled all over the world. I've been to more than 80 countries. I worked all over the world. It was amazing. I loved it, but I was also traveling 50 to 70 percent of the time for 20 years. And the industry became huge. And I was always more interested in startups and new things. And so it just became time, a couple years ago, for me to leave that. And so I retired from that career. And along with being involved in all of that, so, I was sort of a social entrepreneur before that kind of word became a thing. And because I was in the Bay Area I was involved in all of these conversations around what has ultimately become known as impact investing. I was working at Hewlett Packard in the corporate social responsibility world. So, part of just that entire conversation about the new philanthropy and different ways of using our money. And about 10 years ago, even though I am not a high net wealth individual myself, I realized I'd made the choices in my life to live and lead from a life of value, and something where I was making a difference in the world, and I realized my money was working against me. And so I decided I was going to figure out how to invest all of my own money, from my cash to my public stocks to private stuff. If I could do that to real estate, all of it, how do I invest all of that in a way that lines with my values and is supporting the world I want to see.   Eve: [00:07:18] That's a pretty powerful step to take, Janine.   Janine: [00:07:19] Well, it just was really in alignment with who I was. And it was because I was watching, I was going to these conferences and I was seeing these ultra-rich people and financial, you know, foundations and institutional investors doing this. And I thought, well, why can't, why can't the rest of us do this? Why is this yet another thing that's just being left to the very rich? And so I decided to try on my own. And in the 10 years I was working super hard, so I had financial advisors. They didn't get me where I wanted to go. And so when I retired a couple of years ago, I took a lot of my assets back. And I've been working on this myself.   Eve: [00:08:01] Wow.   Janine: [00:08:03] And I have realized that in the 20 years that I was, have been sort of watching this space, it's really evolved. And I now think we've gotten to a point where the goal of investing your money in alignment with your values is becoming mainstream. At this point, one of four dollars that are invested by institutional investors are invested in socially responsible ways. It just hasn't trickled down enough to those of us who aren't wealthy. And it shouldn't be that way, because there are now products across virtually all asset classes that you can invest in a values-aligned way, even if you're a non-accredited investor, which means even if you don't have a million dollars in net worth, you can invest this way. And so I have corralled a bunch of the brilliant women I know who are now helping me develop a book, helping people, primarily women, because we have been really left out of the financial services conversation in a lot of ways, to help them think about how to be smarter about their investing overall and how to do this in a way that aligns with their values, too.   Eve: [00:09:12] That's pretty fabulous. So, just shifting gears a bit, when we talked awhile back, you mentioned that you were interested in investing in impactful real estate, the next step in this process for you. And ...   Janine: [00:09:25] Yes.   Eve: [00:09:25] First of all, I'm wondering why that's an interest now?   Janine: [00:09:28] Because, well, I currently own real estate. So, when I was a kid, I actually learned a lot about money from my mom, and my mom when I was a really young kid, we didn't have very much money. In fact, we were kind of poor. We didn't always know where we were going to get food. We were wearing secondhand clothes. My mom was a coupon shopper. And at some point along the way, she decided that she needed to find a way to make more money. And so she got herself into real estate. She became a real estate professional. And she started learning about buying property, buying and selling property. And so she, we're talking like back in the 60s, I think, she started going to the courthouse steps and buying foreclosed property and sometimes sight unseen. She would buy them and then she would turn my sisters and I into her crew and we would go ... we were, like, this is how I spent my summers, my teen years. Ripping up carpets, refinishing carpets, painting interiors, painting exteriors, cleaning, you know, all of that. We were her crew. And then she would rent these properties out. Sometimes she'd sell them. So, I learned about real estate and I'm in the Bay Area. This is a really hot real estate market. And so I've, you know, I've learned something along the way. And ... I bought my first house when I was 30, and have purchased real estate. So, I have those assets. Now, if I am truly aligning all of my money with my values, then that has to include my real estate. And so I've gotten to the point where I've pretty much figured out a strategy for all of my other asset classes. My cash has all been moved in alignment with my values. I'm working on doing that with my public equity stuff. My fixed income is moving that way. I'm an angel investor. I only invest in socially responsible businesses and I primarily am investing in companies that are started by female CEOs, because women get less than two percent of the private equity capital in this country. So, we need to support more women founders. So, I'm doing that with a lot of my money already. It's time for me now to start shifting my focus to the real estate. So how do I get out of, so I'm starting to think about, how do I get out of single family residences, and what might have more values aligned real estate set of opportunities look like.   Eve: [00:12:02] That's really interesting. I have the reverse problem, so I'm going to probably ask for your help in dealing with my other assets.   Janine: [00:12:11] Happy to do that.   Eve: [00:12:12] So, you've been looking. And what does real estate impact investing look like to you? What does that mean?   Janine: [00:12:19] Well, that's a really good question. And I have to be honest that I'm in the early days of this journey. And so I'm just starting to learn and that's how I found you. Actually, I was out on the Web and I was kind of searching around and thinking, well, who's doing anything out there in real estate? And that's how I found you. So, I know a little bit. So, and I've invested in a little bit. So, my last job was up in Seattle working through the Bill and Melinda Gates Foundation. And when I was up there, I heard about a company, that basically what they were doing was they were buying distressed property in Seattle, and they were single family, and they were gutting a lot of these places and then rebuilding them green. And could actually tell the buyer this is what you're energy saving is as the result of buying this house. So, green is one way of thinking about this. I'm also somewhat familiar with affordable housing. And my current financial advisor actually has me in an affordable housing fund. I forget the name right now. I apologize for that. But they had me in that kind of fund. I've been aware of the whole opportunity zone set of things that are cropping up around the country. Although I've heard varied things about those opportunities. And, you know, those are basically things that I know. I also am invested, a very small amount of money, this particular deal could only take a thousand dollars from each investor. But it's a woman here in Oakland, the city that I live in, who is basically raising down payments through gathering money from many, many investors. And then she's getting loans and she's buying multi-unit properties that already have tenants, low-income tenants, and what she's doing is, she's setting up structures where these tenants, as they're paying rent, are actually in basically a buy-to-own situation. And she's turning these buildings into cooperatives that are owned by the people that live in them. So, I think there's some interesting models out there. I just don't, I only have seen a smattering of them so far.   Eve: [00:14:40] Yeah, actually, I think, I just interviewed Rebecca Foster, who is also in the Bay Area on the Housing Accelerator Fund, which is a different model, they are working on raising money to preserve existing affordable housing in San Francisco. Yeah, I think there's lots of ways to make impact and you're just really scratching the surface. Right?   Janine: [00:14:59] Exactly. And there's a, yeah, there's a man that I met recently through something I'm involved in who's in the real estate business out here. And he's starting to think about building his career around socially responsible real estate. So, he and I have had a couple of conversations. And one of the things that he sort of suggested to me, although I don't know that I have enough assets to do this, but he talked about wouldn't it be cool to like have a building where you could have businesses in it and and tenants in it, residential and office space combined. But really determine that you want a certain kind of business. Like create a space where these are all businesses that are run by women, or these are, you know, so ... or these are all businesses that are in this kind of vertical and they're helping each other and that particular vertical is good for the world. That was kind of an interesting thought.   Eve: [00:16:02] I think a lot of people are thinking about this in many very different ways. Like, I built a portfolio of what I believe are socially responsible projects, but really starting before green was the theme. And I focused on underserved neighborhoods and blighted architecture ...   Janine: [00:16:26] Right.   Eve: [00:16:27] And so what I think is interesting about the real estate impact investing world is there's really 1001 ways to make an impact. You just really need to figure out what matters the most for you.   Janine: [00:16:41] I totally agree. In fact, that's one of the things that I'm talking about in this book I mentioned is I am moving away from the words impact investing and socially responsible investing and all of that, because I think so many people use those words and they mean different things by them. And what I and it's, so it's hard to get a clear definition on it. And what I've found is when push comes to shove and you talk to people who are thinking about impact investing, they're usually talking about private deal flow, private debt and private equity. And I'm really interested in looking across all of your assets. So, what I've come to realize is even though I believe that if enough of us move our money this way, we can change the economy. At the end of the day this is really about our individual choices and who we think we are as people and how we want our money to reflect who we are in the world.   Eve: [00:17:35] Yes.   Janine: [00:17:36] Right?   Eve: [00:17:37] When you take money, you use it, you spend time on it as well. So, for me, it's even more than money. It's how I spend the time around it.   Janine: [00:17:47] Exactly. In fact, I realized the other day, it's, for me ... so much of this conversation about values align or impact investing, it's always the extra thing that people have to talk about. It's, like, here's your financial issues and how you invest in all of that. Oh, and then there's this impact investing thing. And I realized, particularly for women and millennials, who the vast majority of us want to invest our money this way, it's not the extra thing. It's sort of like the icing on the cake. Yeah, you can go out and you can invest your money to maximize return or whatever. But it's really kind of boring, in a way, to do, at least to me, it's like, yeh, so my money is out there and it's doing whatever and I don't even know what it's doing, and all I really care about is the return? No, I want more from my money than that. I've worked hard to get it. I care about everything I do in my life. Why wouldn't I care about what my money is doing? And when I get feedback from the people that I invest in about how my money is being used and what it's doing in the world, that makes me so insanely happy. And it's really fun to be able to talk to people about the cool stuff that my money is doing. I love it. It changes the game.   Eve: [00:19:08] Are you still getting your return?   Janine: [00:19:10] Oh, my God, yes! This is not about giving up return. This has never been about giving up returns. I can meet or beat the return that you that any other investment is giving. So, for example, if you look at public equities markets, so, one of the things that I'm invested in is the Vanguard Total Stock Market Index. This is like one of the things that people talk about all the time. Go into an index fund, Vanguard is really cheap, blah, blah, blah. Right? Great thing to be invested in.   Eve: [00:19:41] Right.   Janine: [00:19:41] But if you actually look at that from the perspective of environmental sustainability, there is a website out there called As You Sow that ranks, if you look up As You Sow 'Invest Your Values,' you will go to a page that you can say, "I care about fossil free stuff" or "I care about gender diversity" or whatever. And you can put your stock tickers into this tool and it will tell you, it'll show you a grade that that particular holding gets across all of these different variables. And it will show you how much of that fund is invested in the things you don't want it to be in it. What are those holdings? And so that stock gets a D on As You Sow. Now, I did some homework on As You Sow and I actually found another Vanguard Fund, an FTSE Social Index Fund, and other funds that not only are getting a better grade like A's and B's, but they also get better returns over a 10 to 15 year time horizon than what I'm in, that's getting a D.   Eve: [00:20:54] Wow.   Janine: [00:20:55] So why am I in that?   Eve: [00:20:57] Yes.   Janine: [00:20:57] I'm going to get out.   Eve: [00:20:59] Well, I have to ask, you spent a lot of time on this, right?   Janine: [00:21:02] Yes.   Eve: [00:21:03] What about those who are just trying to find time in between the cracks to figure out where to put our money?   Janine: [00:21:12] Right. Well, that's why I'm writing a book, because I realized that this shouldn't be this hard, and people shouldn't have to do the level of work that I've had to do to figure this out. So, the book is going to tell you how to do it. It's going to basically, what it's going to do, it's going to have three different sections, and the mid-section goes asset class by asset class and tells you this is what this asset class is, here's how it works, here's how it's generally thought about, and here's all the ways you can invest in this asset class in a values aligned way.   Eve: [00:21:42] Wow. Let's go back to real estate. So, on your journey to find impact impactful real estate ... Now I'm feeling very self-conscious about the word ... What information haven't you been able to find? What's missing out there for someone who wants to figure this out?   Janine: [00:22:00] There is no place that really says these, this is what this space looks like, and here's all the different kinds of deals that are available. And, you know, this is what's going on, these are the cool things that people are doing. I mean, I think that you're trying to do that through your podcast, and I applaud you. And that's it. I mean, I realize in order to figure this out, I'm going to have to go do serious homework and talk to a lot of people and see what other people are doing and then start to piece together what feels like an interesting way for me to move forward. Finding the information is super, super hard.   Eve: [00:22:46] Yup, it's very hard. There's a lot of high level information that I'm aware of that I, that is really for sophisticated investors. I find it difficult to follow myself and, there is sort of an ... exclusiveness around it ... investing that I agree with use a little bit disappointing.   Janine: [00:23:10] So, there are financial advisers out there who are socially focused, but they don't share information about the things that they invest their clients in.   Eve: [00:23:21] Oh.   Janine: [00:23:21] Because that knowledge is sort of their intellectual property. Right? So, there has been an opaqueness around this for a long time. And I feel like it's time to blow that up, too, and just make this stuff completely transparent. There's no reason why this information shouldn't be easily available and easily accessible.   Eve: [00:23:43] Well that's very exciting. So, have you found anything you want to invest in real estate?   Janine: [00:23:48] Not yet, because I haven't gone far enough down the path. But I will say the other thing that has intrigued me is the idea of co-living or shared housing kinds of situations. I've been intrigued by some of the things that you've had on your show and, you know, have added them to my list of possibilities. But I've been so focused on the other asset classes and just trying to get this book, bringing this book to life, that I haven't had the time to do the real homework on real estate.   Eve: [00:24:24] I mean, I think if I was starting out now, I'd be making a list for myself and not expecting to check every box, you know? Certainly if I think about moving other assets, top of my list would be women-owned businesses. You know, it's just things that you, that I care about, that really matter to me that the next person, you're about something else more.   Janine: [00:24:48] That's exactly right. And there is there will be a chapter on this book, in this book about private debt and revenue-based financing and private equity and how women can get involved in that. Angel groups that are women-based angel groups, and some new innovative models that are coming out to bring women in, even at relatively small value points, and online platforms that are available now if you're not accredited investors. So, there's actually tons of ways to start investing in women, in businesses and things like that for anyone.   Eve: [00:25:24] So, I'm in the early, right at the beginning stage of talking to a group about a women's development fund, a fund, not a huge one, a small one that would invest in women-led real estate projects.   Janine: [00:25:36] Oh, interesting.   Eve: [00:25:38] It's going to take a little while to develop, but I'm very excited about that. I think it's a, you know, a very strong purpose, right?   Janine: [00:25:47] Yeah, no, it's great. So, I actually have a question for you. Because I seem to remember and I may have gotten this wrong, but I seem to remember in listening to one of your podcasts at one point that you talked about the fact that people who do impact real estate investing aren't necessarily going to see the same kind of returns as people would in regular real estate deals. So, first of all, did I hear that right? And if I did, could you say more about that and why that's the case? And also, what do you think is a good return?   Eve: [00:26:21] I think that's not necessarily true across all types of real estate; affordable housing is the most difficult.   Janine: [00:26:30] Ah.   Eve: [00:26:30] And that's because the more you return to an investor or a bank, the higher rents are going to be for the tenants.   Janine: [00:26:38] Right. I get it.   Eve: [00:26:39] So, if subsidy goes away as it has been, and we get a bigger and bigger and bigger need for affordable housing, which we have, this gap, ok? And if investors continue to want to be, quite frankly, a little bit greedy and expect 20 percent internal rate of return, I don't know how you build those projects and keep housing affordable if that continues. So ...   Janine: [00:27:09] Yeah.   Eve: [00:27:09] There are many examples of affordable housing projects we've done on Small Change that are offering quite generous returns. But they can do that because they have, they are a mixed-use project, they have new market tax credits, they have a grant from the city, they have, you know, historic tax, they do public-private financing, maxxed to be able to squeeze out the best return they can for investors. Very difficult. And so I think that's not true for all real estate, but definitely for that class of real estate. I think a lot has to happen for it to be kind of a normal market driven ...   Janine: [00:27:55] That actually makes a ton of sense. I totally hear what you're saying. And I think those kinds of things in real estate and other verticals like health and education, perhaps. That not everything is going to deliver market rate returns. I mean, I think one of the fallacies and the problems that have come out of the impact investing movement, if you want to call it that, is the belief, or that's come out of our very, the way we think about capitalism, is that everything has a market ... everything can be done through the market. And that's just totally not true. There's a, there are brilliant things that can happen, like what you're talking about with affordable housing that can deliver a good return to an investor. If there is a subsidy brought in, or if there is a recognition that, you know, this business model is not going to completely wash its face, it's not going to completely be able to return what it needs to return. But there's lots of ways that you can bring in guarantees or you can bring in first tranches of money that are willing to take a greater loss. Or very interesting things you can do with a financial stack.   Eve: [00:29:23] But ultimately is it right for a private investor to get a 15 to 20 percent return on a project that will only move forward if there's tons of subsidy. Kind of wrong.   Janine: [00:29:37] I'm not sure it is because, look at the alternative. The alternative, and this is kind of what happened in the microfinance world. So, in microfinance, it was reaching 100 million people. It definitely was shown to help bring people out of poverty. It was completely driven by grants. And there was, when I got involved in it in 2002, there was this huge battle going on between proponents of, like, the Grameen Bank, of keeping it completely the way it had always been and fully driven by grants, and a new group of players who were saying, yes, but we can actually commercialize these microfinance institutions and turn them into commercially viable institutions. And there was this huge battle between those two. They hated each other, actually. And what ended up happening is the commercial play actually got proven out. It was shown that you can, in fact, commercialize microfinance and you can reach a lot more, and the whole technology piece that I talked about came out of that as well. And now you've got, from the time I got started, so that two and a half, in a basically a 10 year span in that two and a half billion people who were previously unbanked. It's now gone below two billion. So, by bringing capital that was seeking a return into the mix, that whole thing was able to scale in a way that it would never have scaled just on grants. Right?   Eve: [00:31:18] But I think when I'm talking about is, we had an offering on Small Change that was an homeless housing project in L.A., just a small offering. But the developers were determined to open it up to the community. And the funds they get, the rent they get is actually from the government. So, it's going to be affordable housing in perpetuity. It's not going to, you know, increase in value and be sold at a profit. So ...   Janine: [00:31:48] Right.   Eve: [00:31:49] ... was a fixed return, OK, return over years, which was a nine percent return, which I thought was pretty generous. And that offering actually filled up faster than any we've had.   Janine: [00:32:01] Yeah. I'm not surprised.   Eve: [00:32:03] So that question to me was, do you think we could offer a little less and still raise money, because that's hard, to add in a nine percent return to a project like that? And I don't know the answer.   Janine: [00:32:14] Well, you try. I mean, I'm ... I think the thing is, you know, people are going to look at this like anything else. They're going to look at it from a risk returns scenario. So in my own personal portfolio, I have money in bonds that are returning me three or four percent. Right. So that's OK, because I know that those are pretty secure and chances are I'm not going to lose my principal.   Eve: [00:32:42] Right.   Janine: [00:32:42] So getting three or four percent is OK. But if I'm going to put money into a private business where in five years, 50 percent of private businesses will be out of business, then my risk is a lot higher because I don't know that that business is actually going to succeed and I could lose everything. Right? So I'm looking for a better return in a three to four percent. The same thing is going to be true in a real estate deal. I mean, if you're asking me to invest in something and I'm going to get a five percent return on it, then I'm going to need to feel pretty dang confident that I'm going to get that five percent return and I'm going to get my principal back. And that's not always possible in a real estate deal.   Eve: [00:33:27] And you get to feel good because you'll be housing most people, right?   Janine: [00:33:34] Yes. Yes, I get that. And I also get that people need to make enough return on their money to be able to retire and have the things that they want, too. And they're not going to put that at risk. So, I think there's a, but I, you know, I talked to a woman yesterday who's on the other side of this discussion, and I really liked her a ton. She was great. She's very committed. She is very, you know, in integrity with herself. And she really believes that people should be willing to make investments and get no return if they're doing good stuff in the world. And that that is the way the world should go and that we should stop even thinking about return at all. So, she's got a very different perspective on it.   Eve: [00:34:19] I think if you have enough wealth that you can do that with some of your money, that's fantastic. But you're right, most people can't,.   Janine: [00:34:26] No, they can't.   Eve: [00:34:27] They need to live, too.   Janine: [00:34:29] So, yeah, in fact, in doing the research on this book, I found that in the United States, there are 14 million people who are millionaires, about 14, 15 million people. Right? Five percent of this, five, six percent of the country. So, if that's true and if 95 percent of us aren't millionaires, then, you know, asking people to not get a return on their money is a pretty big ask.   Janine: [00:35:03] Yeah. An I don't think, and I don't think that one percent of us who really have wealth are sufficient to solve this problem.   Eve: [00:35:15] Yes.   Janine: [00:35:17] So, we have to find ways that the majority of us can participate in solving this problem. And that means that we need to do this in a way that they can feel comfortable with the return they're getting. And I think subsidizing to help them do that is not necessarily a bad thing. And I actually think that's where the really rich people could come in, is that they could provide some of those subsidies, so they can take lower return to help other people's money come in at a higher level of return.   Eve: [00:35:51] So do you think that these new crowdfunding rules, like my platform, Small Change, where we use regulation crowdfunding to let anyone invest? Do you think that is a path towards a solution?   Janine: [00:36:02] I think it's one of them, and I think it's, Yes, I do. I think it's a really interesting path. And I think that people who are non-accredited, it's been kind of fascinating to me as well how differently wealthy people invest than people who aren't. And it's not right that people who aren't wealthy shouldn't be allowed to invest in vehicles that can provide them with more direct opportunities to have impact with their money and to provide them with greater return. I mean, there is way more risk, for sure. And some people could make bad decisions. You need to do your homework with this. But there are a lot of really smart people out there who are non-accredited who would put in the time and effort to make the right decisions and they should be allowed to.   Eve: [00:36:56] No, you and I agree about that. And I also, I really don't like the idea of classes of investors. So that, you know, I've had discussions with developers who think that accredited investors want more, deserve more, and I ...   Janine: [00:37:14] Yeah.   Eve: [00:37:14] ... can't agree with that. I think money should be given the same opportunity. And unaccredited investors who had absolutely zero opportunity to get, you know, a half a percent return from your bank account if you're lucky.   Janine: [00:37:26] Right.   Eve: [00:37:26] That's just not OK. So ...   Janine: [00:37:29] No, it's not. And you know, the truth is, there's a great book I read a long time ago by a guy named Nocera about sort of the evolution of money. And, you know, actually even before him, if you go back, San Francisco history. So, this is a story I absolutely adore. The Bank of America. Do you know the origin story of the Bank of America? It's sort of incredible.   Eve: [00:37:53] No, I don't.   Janine: [00:37:55] So, quick version. So, it started in before 1906. There was an Italian immigrant in the San Francisco, in San Francisco itself, actually, who decided that, at that time, the only people who could have bank accounts were extraordinarily wealthy people. J.P. Morgan, you know, that kind of ilk of person. And so he decided, you know what, I think the average man and woman should have bank accounts and be able to get loans. And so he started this bank. It was called the Bank of Italy. And nobody used him because nobody trusted banks. And so then came 1906, the famous earthquake of San Francisco. And he rushed to his bank. He took all the cash out of his safe. He put it in a wheelbarrow. He put, you know, fruit and vegetables over this thing that he had all his money in. And he carted it out of San Francisco. And then he met with the other bankers and they were talking about what they were going to do for the city. And the other bankers were saying, well, we've got to wait six months before we can open our banks. It's too dangerous. You know, bad stuff is going to happen. And so this man, his name is A.P. Giannini. He took that cart or whatever he had of money and he brought it to Fisherman's Wharf and he set up a little table using barrels and a log, and he started giving out money.   Eve: [00:39:30] Wow.   Janine: [00:39:30] People came to him and he gave them loans. And all he asked was their signature. He trusted them. And the people were so responsive to that,  they had so much gratitude, that his bank grew and the Bank of Italy became the Bank of America.   Eve: [00:39:50] That's a great story. Yeah.   Janine: [00:39:51] Right? So, and if you look at the history of money and you look at, what you find is that time and time again, there was some innovator like him who said, "You know what? This shouldn't only be for the rich." That's how we got money, mutual funds, and that's how we got invested in, that's how anyone can invest in the stock market. It wasn't always that way either. That was also just something for the rich. So, time and time again, we have seen these things come online for wealthy people. And then some innovator says, you know what? It doesn't have to be this way.   Eve: [00:40:32] Yes.   Janine: [00:40:34] And then the rest of us can participate.   Eve: [00:40:35] Fascinating. So given all of that, what do you think the future of real estate impact investing lies?   Janine: [00:40:43] I'm going to take a step back first and say, where does the future of impact or values aligned investing lie first, and I believe it is going to become ubiquitous. I believe that ultimately this is the way people are going to invest writ large, that their values are going to matter to them as much as their return. And they're going to realize they don't have to give up both. And I think that the real estate piece of this, because it's more complicated for people, is going to be a little longer to come online. But I think there will ultimately be a lot of really interesting opportunities, for all of us, to invest in real estate, too, because it is a great diversifier.   Eve: [00:41:23] Yes.   Janine: [00:41:25] And I'm a huge fan. When I was a young girl, my favorite movie of all time was Gone With the Wind. And, you know, I totally love that she always goes back to the land and she realizes that regardless of what's happening around her, the land is something tangible and real. And it's something that she can hold on to. And I think that's still true today.   Eve: [00:41:49] Well, that was some really fascinating conversation. Thank you so much for joining me, Janine. I'm sure we're going to be talking again soon.   Janine: [00:41:58] My pleasure. Thank you so much. I enjoyed it, too.   Eve: [00:42:03] That was Janine Firpo. Here are some of the things I learned during our fascinating conversation. First, not only can you expect financial return when you make a socially responsible investment, you can meet or even beat the market. Second, only five percent of the U.S. population is a millionaire. That means that 95 percent of the population does not have access to investment opportunities that are largely available for the wealthy. Finally, figuring out what impact means in real estate investing is difficult for someone starting out. It's impossible to find consistent metrics. You can find out more about impact real estate investing, and access the show notes for today's episode at my website, EvePicker.com. While you're there, sign up for my newsletter to find out more about how to make money in real estate while building better cities. Thank you so much for spending your time with me today. And thank you, Janine, for sharing your thoughts with me. We'll talk again soon. But for now, this is Eve Picker signing off to go make some change.

John talks to randall scott

Robert and his friends Karen and Brian tell of their adventure biking the Golden Gate Bridge in San Francisco. They rented bikes at Fisherman's Wharf and rode across the 1.7 mile bridge into Sausalito for a total of 11 miles. After lunch they returned to the bike shop via ferry across San Francisco Bay. The rental provided the bike, helmet, water bottle, bike lock and a map. Robert and friends discuss the bike route and the experience of biking across this iconic structure. They talk about riding through Golden Gate Park; getting onto the bridge ramp and the bridge deck; and then share what they would do differently should they ride it again.It's a great ride and this podcast will prepare you for your Bike the Bridge adventure.

Fishing boats forced to unload at Fisherman's Wharf while Duck Pond is closed for repairs; and what is the collective noun for turkeys?

***  Today we made the case for Al Qaeda and ISIS terrorism bringing down the roof of Notre Dame.  France has a series of escalating Christian church attacks, like 3 a day, and a huge influx of Muslim refugee immigrants, where the largest concentration of Muslims is where the most Christian church destruction is taking place.  DUH...  Reports today included Karen Hoffman with the Hoffman report at 30 minutes in.  We talked about Notre Dame and other scandals in the U.S. that have gone unreported due to where the evidence leads.  Then Angela Cincotta from the Alioto-Lazio Fish Company on Fisherman's Wharf in San Francisco called in to report the environmental extremism of Julia Packard from the car family, and her effort to stop all commercial activity on the California coast, including using her money to get crab season over early, devastating whole towns dependent on dungeness crab and other seafood.  We also talked about the degrading of San Francisco because of government insanity.  Josie Cossey our Latina Report specialist talked about all the apparent illegals at a local Sam's Club, and they all had money.  Soros?  We talked about all the scams illegals and legal immigrants are running to send our tax dollars out of the country.   Stay connected by going to the "Action Radio with Greg Penglis" Facebook page:   https://www.facebook.com/radiolegislature/ Please share our show with friends and family at: BlogTalkRadio.com/citizenaction Check out our citizen written bills at:  www.WriteYourLaws.com Join us on Facebook also at: Action Radio Podcasts with Greg Penglis, The Action Radio Group Page, The Fetke Report, The Action Radio Video Page, Action Radio Writers Group, and The Action Radio Youtube Channel.  Also our new groups: the Action Radio Vaccine Project, Action Radio Family Law Project, and the Action Radio Art Project.

Bond & Beyond is back, with a very special, slightly experimental episode. Bookending our break nicely, we return to A View To A Kill - but this time we're on location in San Francisco. Having flown out for a work trip, Alex and James met up to visit some of the most iconic locations from the film (well, two of them with a good view of a third). We start at City Hall, scene of the great fire and beginning of the city-wide car chase, and end up at Fisherman's Wharf, where anyone with a hankering for soft shell crabs might get some top secret info on mad scientists thrown into the bargain. We discuss how the locations have changed and how well EON Productions made use of this famous city. If you want to email us, you can do so via bondandbeyondpod@gmail.com. You can find us on Facebook (just search 'Bond & Beyond'), Twitter (@bondbeyondpod) and all our episodes are at bondbeyondpod.tumblr.com.

The Rugby PickEm gang had a blast in San Francisco. Even though our Eagles didn't win it all, we soaked up 3 days of awesome 7's rugby. Bt, Uncle Johnny, and FloridaMan Dev take us through a roller coaster of a weekend where we talked to Ben Pinkleman (for a couple seconds), Pink's Peeps, tourists at Fisherman's Wharf, two lovely Kiwis (who received an unexpected delivery), and the Pope himself ... Sir Duncan Townsend. WPL all-star game recap, a bit of Super Rugby, and a preview of club 7's nationals. An action packed episode that took a while to put together, but the snail's pace that ensures it's done right. PickEm!

We pay off a bit, Skirt challenge, self censoring jokes, Bill's routine, Tim and Peter Gunn, t-skirt challenge, buying the shirts, Prince's hot dog board shorts, giant underwear, the spirit of the contest, jute twine, how the skirts were made, we describe the skirts, mom has little clown legs, Here Come The Judge, a winner is announced, BREAK, Best of So Far: harbor, David Harbor, Elliot Harbor, Vancouver Harbor, Fisherman's Wharf, Old Harbor, Highway, Life, H1, 101, 1, 2, 97, Hotel, Aranuez, Laguna Beach, Redding Travelodge/Bill's wipeout, Kelley's Hint List, clean your leather bag, oil old sweet potatoes, save rice water, p-e-n pin or p-i-n pin?, sideways drawers, rivet aluminum pans, oh shit train, souflee and tacos, Tom Leykis, perfume stains, buying a used car, Umpire Pants Out

In this episode we are talking about our remote work tools that enable our distributed team across the world to collaborate, design, and build software. Throughout the episode, Todd, Ken, and Jamon touch on their favorite tools—from Slack, Zoom, and Google Sheets—why they chose them, and the ways they have added custom features to really make the remote experience special. Show Links & Resources Slack Zoom G Suite BlueJeans Screenhero RealtimeBoard InVision Trello Airtable Shush Dropbox Bigscreen VR Taking the Pain Out of Video Conferences by Ken Miller Episode Transcript CHRIS MARTIN: The topic at hand today is remote tools, and all of the different ways that you have built a remote company. Where do you even start when you're thinking about what tools to pick when you're going remote? KEN MILLER: This is Ken Miller, by the way. It happened very organically for us. To be honest, I don't know that we could've done this company this way before Slack. Because the tools that came before, Hipchat and IRC and Yammer, even though I worked there. Sorry, Yam-fam. They just didn't quite do it. Right? They didn't quite create the online atmosphere that we need to work the way that we do. Does that sound accurate to you, Todd? I feel like once we found Slack, we were like, "Holy crap, this is epic!" TODD WERTH: I think there's a few alternatives. Hipchat, at the time, wasn't good enough. There were a few alternatives we investigated. I would like to mention at the beginning of this ... This is Todd Werth, by the way. I would like to mention at the beginning, I imagine that a lot of companies in this podcast will need to be paying us an advertising fee. Like Slack. JAMON HOLMGREN: We actually adopted Slack before we were remote. We had ... I think we were using Google Hangouts or something. Or whatever of the myriad Google chats there are out there. They have like 12 apps. We were using something else in person, and then we started using Slack organically right when it first came out. TODD: Sorry about that noise you all heard. That was me throwing up a little bit in my mouth when you said "Google Hangouts". (laughter) KEN: We'll talk about video-chat in a minute. JAMON: By the way, this is Jamon Holmgren. It was ... Initially, we jumped onboard. They did a really good job marketing themselves. We had used Hipchat a little bit, but it just wasn't what we expected. We started using Slack. That was in early 2014, I think it was? I don't think it's a coincidence that within a year and a half we ended up going remote. I think that was one of the enabling tools. We got used to it in the office, but it enabled remote work. TODD: To talk about chat apps or chat services is important, but on a more general standpoint, I would say how you approach it is actually try 'em and do it. A lot of companies seem to just use whatever is available and not look for optimum solutions. If trying three or four different chat systems is too onerous for you, that's probably the wrong attitude, in my opinion. KEN: You think, "don't settle". Don't assume that the first thing that you try is the only thing, and then conclude that remote isn't gonna work because the tool that you tried sucks. JAMON: We tried a lot of tools at ClearSight, before the merger. We tried ... I can't even name them all, to be honest. Part of it is because I like ... I'm a gadget guy, I like to try new things and see how it goes. There was actually a lot of skepticism around Slack because they're just yet another tool that they had to log into and pay attention to. "We already had the email, so do we really need this." It was kinda funny, when I went back and looked at our inner-company email, just tracked ... I think I used the "everyone@clearsightstudio.com" or something email address to track how often we were using it for company communications. It just dropped off a cliff after Slack. The amount of email, the volume of email that was flying around went way, way, way down. In fact, I remember we used to send GIFs in the email threads, and stuff. There were elements of the culture that we have today in Slack going on in email threads. Slack was just so much more well-suited to that. That actually came about very organically. We had tried a bunch of different things. We tried Slack, and it just picked up steam, picked up steam, picked up steam. TODD: I don't ... I'm not even exaggerating, I don't believe I've ever sent an email to anyone at Infinite Red internally. I don't think so. KEN: Unless it's a forward from someone external. TODD: Correct. I think there's people on our team who probably don't check their email very often because they don't have a lot of -- KEN: Yeah, if you don't do sales or any kind of external outreach -- TODD: Yeah. That was a sticking point a few times, when people were sending out the emails, and we had to ... They were wondering why people weren't responding, it's because the variety of people never check their email. JAMON: It is funny, because email does still, it is still a tool that we use for remote communication with outside clients, especially people first coming to us. But as soon as we can, we get them onto Slack because we've found that that level of communication is the least friction, it's very seamless. Slack is definitely featuring very centrally in our remote-tool story, for sure. TODD: Rather than just ... I'm sure a lot of people out there use Slack. If you don't, give it a try. But rather than just gushing on Slack, I do wanna say that the important part here is we did go through a lot of different chat services. You have to give 'em some time. At first, for example ... We do love Slack, but at first it didn't seem that different. There wasn't a bullet list that's like, "Oh, this has feature X", it was a bunch of little, subtle things that made it work especially well for us. KEN: Part of the meta-point there, is you have to treat your tools really seriously. Right? Google and Amazon and all these big companies, any well-funded start-up, whatever, they're gonna lavish a lot of attention on making an office that works for them. Right? TODD: Mm-hmm (affirmative). KEN: They're gonna create an office environment very thoughtfully. I've been to a lot of these offices. A lot of them are very thoughtfully considered. Right? They're designed to create a certain atmosphere. For example, I was at the Square offices once. Huge, cavernous room designed to create a sense of energy. That's the open-office mantra, that sense of energy. They had these little cubicle ... nicely designed cubicle things where you could go if you wanted quiet. Clearly, noise was the default. That architecture creates a culture. At least it reinforces a culture. As a remote company, your tools are your architecture. You either need to buy them from people who design them in a way that works for you, and Slack seems to work for a lot of people, or you build things that work for you, or you create norms about how they're used that do the same thing. We've done some things on Slack, we've done some things on Zoom, to create that sense of being together. Todd? TODD: I would like to add emphasis to what Ken just said. Imagine a time that someone puts into an office: architecture, the layout, the furniture. Rearranging it multiple times, placing stuff. Now think about the time that companies you've worked for put into remote tools. Anyone out there with their hands up saying they spent about 30 minutes on their remote tools -- KEN: Ever! TODD: Yeah. It's not surprising that one is superior to other in those organizations. I would pile on, like Ken said, and take the same amount of effort and consideration of your tools as a remote company as you did with everything else in the physical space if you're a commuter company. CHRIS: I'm interested, too, because as you're talking, you're talking about the difference between physical architecture and the architecture of your tools that allow you to do remote work, and if everyone's using Slack, and it looks and functions the same way, what brings the sense of uniqueness to a company that's using the same tools? TODD: Me. Just me being around makes everything unique, wonderful, and amazing. To answer the real question, you have to take Slack ... One of the great things about Slack, 'cause it's highly customizable, you can add plug-ins, you can add all sorts of integrations. We're gonna talk about other tools than Slack. They literally just pay us a crapload of money just to talk about this. JAMON: I wish. KEN: I wish. TODD: You don't take the vanilla. The point of a tool like that is you take it and you make it your own. JAMON: I did see someone tweeting about switching remote companies. They quit one company and they got hired by another. They did mention, actually, how similar it was. You go into the same place; you sit down at the same chair; you have the same computer in front of you; you log in to a different Slack, and you start working. Right? There is some level of consistency there. In a way, that's a very good thing. You can be comfortable very, very, very soon. There are plenty of things to learn about a new company without having to also learn new office layout, new office norms, policies about who can put their lunch in the fridge and who can't. I don't know what else. It's been so long since I've been in an office, I don't even know. I think there is some level of normalcy there because people do use similar tools. Like Todd said, you can customize Slack to work the way that your company needs to, and you can customize other tools as well. Since we're programmers, since our team has a lot of programming capability on it, we do actually build a lot of glue code in the scripts and things that will help tie all the tools together. KEN: In most organizations that have adopted chat tools, whether it's Slack or something else, they are usually billed as an internal supplement replacement for email. It is great at that, don't get me wrong, but I think something that gets lost in the way people talk about in the way we communicate now is that ... Let me tell a little story. I used to be a big fan of Roger Ebert. Rest in peace. Brilliant writer, right? Super enthusiastic. He was very critical of the way people write online. Very critical of things like emojis and emoticons. I think, while I respect him a lot, I think he completely missed the point on that. The point of that is, although, yes, we type to communicate online, it's not really writing. Not in the way our English teachers taught us. Right? It's typed speech, really. Right? It's a register of communication that's closer to the way that we talk than it is to the way that we would write if we're writing an essay or a blog post. One of the things that I really like about, Slack for example, is the rich way that you can communicate without it looking junky. It doesn't look like something awful or 4chan or some of the other really junky-looking message boards that have that level of expressiveness. It gives you the level of expressiveness so that you can substitute for the lack of facial expressions and body-language, but it's not writing. You don't write ... you don't type into Slack the same way you do. It's much closer to the way that you talk. For a remote organization, where we're not on Zoom all the time, although we are a lot, it's super important that you have that level of human expressiveness in your medium, in the medium that you're using to replace spoken word. TODD: Three comments. One: Zoom is the video conferencing tool we use, and we'll talk about that in a second. Two: I don't spend much time on 4chan, Ken, so I'll take your word on that one. (laughter) Three: just to give an example, talking about customization and you might be asking yourself, "Okay, Todd, I've used Slack. I've used chat. What're you talking about?" Just give you a few flavors. The simplest is creating your own channels that have some sort of cultural significance to your organization. One of ours is called "Rollcall", where we ... It's the digital equivalency of walking in and out of the office. "I'm here this morning." "I'm gonna go get my car worked on." "I'm back." It's not just status, it's also ... not just whether you're working or not, but it's a way to communicate basic, little life things in a short way. We have another one called "Kudos", where we give kudos to people. Which, at first, I thought, probably, wouldn't take off, but it actually did. It's where you give kudos to people for things that they did well, and I'm really shocked how many people give kudos and how many people respond. That's obviously just using the base tool and choosing what content to put on there, and how to organize. There's other things, too. Obviously there's things like code-repository integration, a code bug-reporting integration. We integrate with other companies' Slacks. They have a Slack channel, we have a Slack channel, and they connect so that we can do that with our clients. All the way to we have a custom Bot we wrote for Slack. Her name is Ava. She does a variety of internal processes for us. She's kind of ... In the old days, you'd have a database and you'd have a Windows app written to connect your database for your company, you'd do things in there. We have a lot of internet SaaS-tools. And then we have Ava that integrates a lot of them together. JAMON: Todd, can you give an example of something that Ava does for us? TODD: Yes. There's some basic things that a chatbot might do. For instance, you might wanna ask her where Jamon is, and she'll tell you the information she knows about Jamon. It's a lot of operational stuff. For instance, our Project Manager, Jed, has to produce weekly reports for clients. Ava produces those for him. Stuff like that. Stuff that you would normally do, like I said, in the old days, in a desktop app personally. JAMON: Todd came up with Ava quite a while ago, actually. It was sort of a toy to start with, just playing around with it. He had some ideas where it might go, but over time we've actually invested more and more resources into this internal chatbot and it's proven to be quite valuable. It's saved a lot of time, reduced the amount of overhead that we have to have tracking things because it's able to do a lot of process things. KEN: So far, she has not escaped and murdered us. (laughter) TODD: Not so far. I'm working on that. JAMON: That's a win. TODD: There's some tiny things. She's just a way for us, if we need to program something that we have a sticking point like, here's a very simple thing that took me five minutes to ruin. We do a lot of things on Mondays, and constantly wanna know what last Monday was, or Monday three weeks ago. You can literally just say, "Ava, what was Monday two weeks ago," and she'll tell you. That's a very tiny thing. Generating project PDFs or generating project reports is a bigger thing, obviously. JAMON: Another tool we use to communicate, non-verbally in Slack, is "Reactions". Someone'll post something and we react to it. I think this is pretty common in Slack teams and this is something that Slack did a good job of coming up with a cool idea. Usually you think of up-voting and down-voting, but when you have the whole range of emojis, including custom ones and animated ones and things like that, it can be a very cool thing. One interesting example of this: we have an integration with ... Ken, what's the service we use for Chain React tickets? KEN: Zapier. JAMON: Zavier. Zapier, yeah, and it connects with Eventbrite, and that basically will post any time someone buys a ticket to Chain React, which is our React Native conference, of course, happening in Portland in July. You should buy a ticket. (laughter) We get a notification, and it pops in there, says who's coming. When we're getting down there ... We were getting down to the last few advanced workshops that were available, someone started putting a number emoji underneath it. 10, 9, 8, 7, 6, like that. You can see then, at a glance, how many were left. It was very cool how we were all collaborating on that. When someone would buy the advanced workshop, Kevin VanGelder, who's our resident Windows guy, he would put a little Windows emoji on there because that's part of the advanced workshop. It was just a cool way to communicate and collaborate without even using words. TODD: I think the important part of using reactions or emojis or Slack Responses ... Reactions, if you're not familiar, Slack is ... It's simply, someone posts a message, and instead of responding to it, you can post a little image on it, like heart, or a thumbs up, or a vote-up, or whatever. Slack Response is an automatic system that, when you say X, it outputs Y into it. One Slack Response that Jamon hates is that when you say "I'm not a big fan", it posts this picture of this really, really small fan. It's hilarious. I love it. (laughter) JAMON: Really hilarious. TODD: Every time someone put ... We had some that we had to remove, 'cause they just came up too much. Every time you'd say "founders" it would show the Three Stooges, which is "Accurate", but... KEN: It was "founders' meeting". TODD: Oh, whatever. KEN: But still, yeah. TODD: It was accurate but a little too much noise. The point is, it's very important. We've probably added a huge number of Slack Responses, a huge number of our own emojis, and the emojis you can use for Responses. A lot of them have become very cultural. Just to give you a few examples: my cat, Calle, that's short for Calle Berry, I took a picture of her paw. And, of course, cats, if you just do the front part of their paw, it looks like they have four fingers instead of five because their fifth one's back further. We came with this emoji and this thing where, if someone does a really great job, they get a "high-four", instead of high-five, and that's Calle's Response. JAMON: I didn't actually know that was Calle's paw. TODD: Oh, yeah, that's Calle's paw. JAMON: That's cool. TODD: So that's a cultural thing that I created one day, and it just kinda stuck. It became a "high-four"; it is an Infinite Red thing, you get a "high-four". We have other things like that, too, that are very specific to our culture, where you have to explain to people who come in what that means. I would definitely customize it, make it fun. We don't worry too much if clients see it. We're not doing anything inappropriate. At first, there was discussion, "Is it professional if they accidentally trigger one of the Slack Responses?" "No, but does that really matter?" "No," in my opinion. KEN: It depends on the Response. (laughter) TODD: Of course. KEN: There were some that were a little over the line and that, without context, could be a little startling. We removed those. TODD: Yeah, that's true. KEN: But for the most part, yeah, just something that's quirky. Hopefully, we all have clients that, at least the people who are in the Slack room are able to appreciate that. TODD: Another one that's totally part of our culture is, there was this early picture of me looking into the camera with a stern face. That became the "shame" emoji. That's been used ever since. Every time someone wants to throw shame upon someone, my face is there. I don't know if that's good or bad. JAMON: There's another one that's quite disturbing, of you, Todd. TODD: Oh! When you say yes "yis", Y, I, S, yes that is disturbing. JAMON: "Yis dream." TODD: You have to work here to ... KEN: You had to be there. KEN: Some of the things that came from my experience at Yammer, where a lot of the company was run internally on Yammer, there's a couple of really big advantages to that. Especially, at an all-remote company, where the vast majority of conversations happen there. One is that there's very much less pressure to include people in meetings just because, just in case they might have something to say about it. Because if you've having a conversation in Slack, you just pull 'em in. Right? After the fact, and they can catch up. But the other was, there was an ethos at Yammer that was, there was this pat question which was, "Why is this private?" "Why did you make this group private?" "Why is this in a private chat?" Making closed conversations justify themselves, rather than being the default. Particularly when we invite other people into Slack, I notice there's a little period of training, where people will instinctively start DMing, 'cause it's like "Well, I need to ask Ken this question." Say we brought our bookkeeper in, right? They would ask me 'cause I was the contact. I'm like, "Ask this question in Finance." Right? "Ask this question in the Finance channel." Which happens to be one of the private ones, for a variety of fairly obvious reasons. By asking in the channel, then the other people who might be interested can just observe. That's one of the ways that you compensate for the lack of that serendipitous, overheard conversation that people are so fond of in a office. CHRIS: In Episode Two, we talked about the philosophy of remote work. Todd, you actually made a comment that was really interesting to me. You said, "When the leadership uses the remote tools, they immediately get better." Why do you think that's the case? TODD: Human nature. I'll answer your question with a little story. I worked for company ... This is circa 1999. I don't know. I didn't work for 'em; they were a client of ours. For many, many years they were very much a Microsoft shop. They had no interest in testing anything on other platforms like Mac or whatever. We worked for them for nine years, something like that. So this is all through the 2000s. It was frustrating for people who wanted to produce websites that were universal. If someone opened 'em on a Mac, it would actually look good and not look horrible. One day, one of the VPs who was above the software group bought an iPad. I think, about a year later, he bought a MacBook. Once he had that iPad, all of a sudden, it'd become very important that things look good on his iPad, which is funny and horrible at the same time. It is just human nature. If you use something, it's much more front of mind than if you don't. Even the best of people suffer this. If you have a mixed company, meaning you're part remote, part commuter, one of those groups is gonna be a second-class citizen. Period. If 10 people are in a meeting, and eight are remote and two are in the office, the two in the office are gonna be the second-class citizens. More often, it's the vice versa, right? Getting everyone on the same page gets rid of second-class citizens. If you wanna make the best remote environment, either getting the majority or getting the people who have more power in the remote situation will increase your tools' quality big time. JAMON: That's for sure. We've seen that internally at Infinite Red, as well. When we use the tools, which we do, leadership team is probably the heaviest user of the remote tools in a lot of ways. There are situations where they're just not good enough, and we make sure that they get changed, for sure. Zoom is a good ... Zoom, the video chat, video call system, is really an interesting one because it has worked the best for us in terms of video calls. We've used a whole bunch of them. We've used everything from Google Hangouts, Skype, Appear.in, which is pretty decent. Pretty frictionless, actually. I like Appear.in for how fast it is to jump into it, but the quality is still a little bit sub-optimal. A few others as well. The nice thing about Zoom is that it allows you to put everybody into a grid pattern. It has a gallery view, which is really cool because then you feel like you're having a meeting and not doing a presentation. That's something that came out of us doing sales calls and internal meetings where we kinda felt like, "I don't wanna be the person on the big screen," right? Feel like your giving a presentation. "I wanna feel like this is a meeting with everybody in an equal place." It makes people feel more comfortable. That was a situation where we were using the tools for various things and found the one that, I think, has worked the best 'cause, as a leadership team, we needed it. TODD: Yes, as far as video chat or video calls ... We actually need a name for that. What do you say if ... It's not really video chatting. JAMON: Video conferencing? TODD: I don't like ... KEN: It's not exactly "conferencing". TODD: I don't like the term. JAMON: Video meeting? KEN: Video meeting. TODD: Yeah, there needs to be a term for that. We need to coin a term for that, at least internally. CHRIS: Zooming. TODD: Zooming. Well that's ... That's not tool-specific. KEN: Slack as a tool is much stickier, in the long term, probably, than Zoom is. At the moment, Zoom is, by far, in our experience, the best quality. JAMON: Mm-hmm (affirmative). KEN: But that could change. Slack ... there's a lot we've invested in customizing and it would be harder, but ... Although, we have invested some in Zoom, which we can talk about a bit. TODD: I would say Zoom is our favorite for our situation. One of our clients is BlueJeans.net, which is not really a competitor, but they do video conferencing. BlueJeans is really great for many things. One thing is they do every platform well. KEN: Mm-hmm (affirmative), yep. TODD: Which, Zoom, and a lot of the other ones don't necessarily do. Now, we're all mostly on Macs, and it works really well on that, so that works out well. Also, BlueJeans.net has a lot of additional features. Where we basically just need video conferencing; Zoom is so superior. Google Hangouts is horrible. Please, please stop using Google Hangouts. KEN: Don't use Skype. Don't use Google Hangouts. TODD: Well, Skype -- KEN: Skype has gotten better, but -- TODD: Skype's quality is great, but it does a max of six people. We have 26 people. KEN: I disagree that they're quality is great. TODD: I was being ni -- KEN: Even domestically, I've had problems with it. (laughter) JAMON: We have Microsoft people listening. TODD: I was being nice, Ken. JAMON: It crashes a lot on Mac. KEN: The point is, here, you should demand rock-solid video 99% of the time. TODD: Yeah. KEN: If that's not what you're getting, look at another tool. JAMON: This extends to the internet bandwidth that you have available at your place of work, too. Some people that were really scraping by on 20Mb or something connections, and it was impacting video quality, and -- TODD: On what tool? KEN: No, their connection. JAMON: Their internet connection, yeah. That was something that we, overtime, got everybody to upgrade to faster and faster internet. I think that was a success for, pretty much, everybody. They have pretty acceptable internet, now, at this point. TODD: Some aren't as much. We have a person who's a nomad and travels around. We have someone who's in extremely rural Canada, up above Toronto, Tor-on-toe, I'm told is the proper way to say that. Zoom does very well in bandwidth, so the people that do have limited bandwidth, that works very well. We actually have meetings, 26 people in Zoom, which before would have been crazy. Skype limits you to six, which I'm not sure how useful that is for most meetings, but good for you, Skype. KEN: The only thing it's not so great on is battery-life, if you're using a mobile device. JAMON: It sort of trades CPU time for bandwidth. KEN: It does, yeah. JAMON: One of the things that Zoom doesn't do, that we've sort of built a system on top of, is permanent conference rooms. We've found this to be very useful to say, "Hey, let's jump into this 'conference room A', or 'conference room B'." We have better names for it. We name them after rooms in the boardgame Clue. TODD: Trademark Milton Bradley. (laughter) JAMON: There's a billiard room, there's a conservatory, there's a study, kitchen, et cetera. We have different uses for those different rooms. Some are for sales calls; some are for ... One is called Kitchen, which we use for the kitchen table, it's basically where people just jump in there, and work together in relative quiet. It's a cool little concept. We actually built an online, like a website, as well as a desktop app that shows a Clue board with the different rooms that light up when people are in them, and then it puts avatars of who's in that room, including guests, which is very cool because I can go in there and say, "Hey, look! Chris and Todd are having a meeting over there. I'm gonna jump in and see what's going on." I can just click in there, and it opens a Zoom window, and I'm in their meeting. TODD: For example, currently, Chris, Jamon, Ken and I are in Study. We have Kevin and Ryan in Library, and we have Jed in the Billiard Room by himself. I'm not sure what that's about. Maybe playing a little pool. KEN: This goes back to the notion of tools as architecture. Consider the experience of being in an office, and you want a meeting. You say, "Hey, let's meet in Fisherman's Wharf." I was in an office where they named things after San Francisco neighborhoods. "Let's meet in Fisherman's Wharf." Everybody, after they've been oriented into the office, knows where that is and they just go. That's it, right? That's the experience, right? Furthermore, if you wanna know where somebody is, you walk around the building, look into the rooms, and see that so-and-so is in Fisherman's Wharf, so they're in a meeting, they're busy. Now let's look at what it's like to be remote, without a tool like this. "Where's the meeting? Okay, I gotta ask somebody. Oh, okay. Oh, did someone start the meeting? Oh, no, no, okay, somebody needs to start the meeting. Alright, gimme a second, I'm gonna start the meeting. Here's the Zoom URL." TODD: Oh, God! KEN: "Okay, you gotta invite somebody." "Do you remember the Zoom URL?" "I don't remember the Zoom URL." "Okay, hang on. Okay, I got it. Here you go." That's the UX, right now. JAMON: Yes. KEN: Of the base ... TODD: Oh, jeez. KEN: ... video conferencing tool, and it's no wonder people hate that! JAMON: Yep. KEN: Right? TODD: Can you imagine? KEN: Yeah. It turns out ... We've had to increase the number of rooms over the years, right? But how many do we have now? Eight? TODD: Eight. KEN: So we have eight rooms now? TODD: Eight current rooms. KEN: That's pretty much fine. TODD: Mm-hmm (affirmative). For a team our size, that works well. JAMON: We usually don't fill all of ... I think, yesterday, I looked in there and there were six in use, which was kind of a anomaly, but ... KEN: In an office, we can keep adding those as long as we need to. JAMON: That's right. KEN: This is a case where I think we've created something that is actually better than what people who have an office have. JAMON: Yeah. KEN: Right? Because you can, just at a glance, see where people are. Nobody has to even tell you what room they're in. They just say, "Hey, we're meeting." You go look at the Clue board, and you see where the people that you're meeting with are, and you join the room. JAMON: Yeah. KEN: It's just one more little piece of constant friction that we've eliminated. I love it. I think it's a fantastic tool. TODD: Yeah, I keep the Clue desktop app open all day long while I'm at work. It's also cool to see the little avatars and stuff. Makes me feel like I'm at work. When we first started, you did have to push ... This is a very common interaction. "Hey, Todd, I need your help with X." And I'm like, "Let's have a meeting" or "Let's jump in Zoom" or whatever. "Which one?" "I'm already there. I joined a room as soon as you said it." "Which one?" "Open Clue. (laughter) Look for my name. Click on it." JAMON: Yeah. TODD: That only took a few weeks, to be honest, of constantly just needling that to the point where, when someone says, "Hey, I wanna jump in a room," they look and they see where you jumped in. KEN: That brings back the importance of having the leadership on the tool. TODD: Yes. JAMON: That's right. This tool actually came out of a side-project. I think Gant and AJ, two of our engineers, came up with the idea and built a prototype, and put it out there. It was ... I remember being, initially, a little bit skeptical that it'd be useful and it's turned out to be a really key part of our remote experience. TODD: That's actually an important point. No one asked anyone to make that tool. No one asked for permission to make that tool. They made it. They turned it on. Now, we've had tools that people've made. For instance, my tool Ava, which, now, is very useful, originally was Dolores, which is from HBO's great TV show, "Westworld". Dolores never caught on. She didn't do enough important stuff, and so she just kinda died. Later I resurrected her as Ava, which is from the movie "Ex Machina". Excellent movie, by the way. KEN: It's still kind of a disturbing allusion, though. TODD: It is, but it's ... It's a great movie. And then the next movie he did, which was "Annihilation", was fantastic as well. Anyways, not important, obviously. The point is, no one needs to ask for permission. They can make tools. They do. They put 'em out there, and they live or die based on whether or not they're actually used. We do sunset things that just never really took off. CHRIS: You're mentioning a lot of tools that enable remote work, that enable productive work. What are some tools that you're thinking about or are in place that help with focus and eliminating distractions? 'Cause sometimes, people new to these environments can look at these tools going, "Man there's so many distractions. How do I work?" JAMON: I actually think that's one of the biggest benefits of working remotely, which is kind of counter-intuitive. You think, "Oh, there's so many distractions when you're working remotely." Actually, you can turn off Slack. You can turn your screen to "do not disturb". You can shut off Zoom. You can turn off you're email. You can close all of those applications and just have the app that you're doing the work in, you're writing a blog post, you're writing code, you can just have that open. You can turn on a "do not disturb" mode in Slack that'll actually tell people that you're currently away. If you use the tools that are available, remote work can actually be much better, because what happens in an office? Someone can't get a hold of you on email or Slack, so what do they do? They hop up and they walk over to your office, and they're like, "Hey, did you get my email?" (laughter) "Okay, I will check my email, eventually, here. Is this really important?" One of the things that we do is ... This is kind of funny, but we'll actually say "I'm going offline for three hours, 'cause I'm gonna focus on this thing. If it's really important, text me." Our phone numbers are there, right? Nobody's gonna text you, 'cause that just feels like a complete intrusion. Right? KEN: It does happen. Like, if it's a genuine emergency. JAMON: It does happen if it's like an emergency. But that is so rare. That is awesome, because you're adding a ton of friction, but you're still giving them some way to get to you. I think that's a good property of remote work, that you can actually focus more in those situations than you can in an office. TODD: Yeah, try to turn off all the noise in an open-concept office. Good luck! KEN: Yeah, an office is distracting by default. You have to use technology to get some focus. I can't think of any tool that we use just for focus. Right? It's about human habits around how they use the tools that are already there. TODD: I think there are some, Ken. I don't personally use them. KEN: Yeah, yeah. I mean there are things, but there's nothing we use as a company. TODD: No, but there are people here that use, for one thing, they'll use the various timer apps that tell them to stand up, or if they set a timer for focus -- KEN: I've used the Pomodoro timer. TODD: Yeah, there are things. What's cool about remote work as opposed to depressing cubicle work (laughter), is you can set up the environment -- KEN: Soul-crushing commute work. (laughter) TODD: Soul-crushing commute work, SCCW, I like it. In those situations, you have to go to the lowest common denominator. If 50% of the people are very productive and get focused with music, and 50 can't at all, you're gonna have no music. When you're sitting in your own environment, whatever that environment is, whether it's your home, or a café, or co-working space, or whatever it is that you've chosen to be most efficient in, when you're sitting in that environment, you can control and make it perfect for you to be able to focus. Personally, if I'm doing design work or visual work, I play music. It gets me in the groove. If I'm programming, I cannot have any music. Or if I do have music, it can't have any lyrics in it. That's a focus thing. I tend to like to work more in the dark, strangely. I love light and I live in a very sunny place, and a very sunny house, but I have noticed that I tend to get more in the zone in dark and often late at night, for me personally. CHRIS: I'm the same way, Todd. I have to fake my brain into thinking it's late at night by closing all the blinds and turning the lights off. And it actually helps productivity. TODD: Yeah, that's interesting. I used to have this problem at every company I worked at. Even, say, I shared a room with four other people. One office, and four. I would wanna have all the lights off and have a desk lamp so I could see. No one liked this. Having the fluorescent lights on ... I didn't take cyanide, but I do believe I shopped online for cyanide, just saying. (laughter) KEN: So this is in your browser history, now, forever, man. (laughter) There's a FBI file on you. TODD: Oh, there's been a FBI file. Come on. If you don't have a FBI file on you, what are you doing with your life? (laughter) JAMON: At the old ClearSight office, we had some fluorescent lights, and one by one they would burn out. Nobody would tell the maintenance guy because they just liked that they were burning out. (laughter) Eventually it got quite dark in there and everybody, they just wouldn't even turn on the light. TODD: I would like to make a confession. I have purposely broke some lights in offices. KEN: "True Confessions with Todd Werth." (laughter) TODD: You don't want true ones. No, that actually -- CHRIS: That's Season Two of the podcast. (laughter) TODD: That actually is very true. Sometimes you just have to ... KEN: Civil disobedience? TODD: Yes, I like the way you phrased that. Makes things more noble and less selfish. (laughter) KEN: Yeah, right. Guerilla productivity. JAMON: We have some other tools to talk about, too, right? TODD: Oh, yeah, we have other tools to talk about. JAMON: Should we talk about some of them, or ... TODD: Yes. KEN: But enough about Todd. (laughter) TODD: I'll be here all week. Do not eat the veal. JAMON: One of the tools that has been really helpful for us is Google Sheets. Obviously, that's the spreadsheet program in Google Apps. We ... We're having trouble ... Again, this is pre-merger. We're having trouble figuring out how to schedule people. It was just a real pain. Eventually, my Project Manager at the time, came up with a system that involved sticky notes on a board that were, across the top were weeks, and down the left side were the names of people. We could just put sticky notes. My wife went out and bought a whole bunch of different colored sticky notes. We'd put the same project as the same color across the board. You could, at a glance, see who was working on the same project. You could see how long it was going to be, as far as number of weeks, and every week we'd move 'em over to the left and add another column. That eventually migrated onto Google Sheets, 'cause, of course, that doesn't work so well when you're remote. The collaboration tools on Google Sheets are extremely good. It's very, very responsive to having multiple people on it. When we do our Friday scheduling meeting for the next week, and beyond, we'll all pull open the sheet, and we look at it, and we can all update it ... If we see something that's wrong, we can update it. We can change colors of the backgrounds. It's worked really well for, now, two and a half years. I think that's a remote tool that has actually been quite useful for us for quite some time. Not only does it give us forward-looking data, but it also gives us backward-looking. We can look at previous years and see what projects were we working on at the time, who was working on what, all the way throughout. It's been a very cool tool. We're just repurposing Google Sheets to use as a scheduling tool. TODD: Another tool we used to use ... Jeez, I can't remember what it's called. What was the [inaudible 00:43:17] tool we used to use? JAMON: Screenhero. KEN: Screenhero? TODD: Screenhero, yes, of course. I remember when Screenhero was ... It was eventually bought by Slack and is being integrated into Slack. We used to use that a lot, but truthfully, the tools in Zoom for screensharing stuff became superior and so I think almost everyone pairs with each other Zooming. TODD: Another tool we use is RealtimeBoard, which is a sticky board analogist tool; the designers -- KEN: Designers love it. TODD: The designers used it a lot, but we also use it in leadership and the developers, I think, are starting to look into it. It's great for brainstorming. It's a real-time tool, kinda like Google Docs or Google Sheets, where everyone can use it at the same time, and you see everyone using it. That's been really great. The designers use the heck out of InVision, which is a wonderful tool for showing designs, getting notes, and collaborating with clients, collaborating with the rest of the team, and that kind of stuff. Another tool we use for project management a lot is Trello. If you're not familiar, with it, it's a great project management tool. It's a Kanban board, if you're familiar with those. Not only do we use Trello, we also integrated ... Ava connects to Trello, produces reports from ... Ava connects to Airtable, which is another interesting mix between a database and a spreadsheet. We use Airtable and Trello. Those are some other tools we use. KEN: Something to mention, also, is that between Slack and Zoom we have some redundancy, because Zoom has rudimentary chat and Slack has video conferencing. It's not as good as Zoom's, but it's there, and we already have it. For example, when Slack is down, we have Zoom channels that we can all do basic communication in. That provides a certain amount of resiliency for the work environment, and that's very helpful. TODD: Yeah, it does go down every so often. It's funny because our company comes to a screeching halt when Slack goes down. KEN: Yeah, and that's a valid criticism, I think, of remote working. We do have the redundancy so that people can at least, basically, keep going. TODD: We all know now, if Slack's down ... It was, actually yesterday, coincidentally. JAMON: Yeah. TODD: If Slack is down, we go into Zoom chat. That took a while to get people ... It's funny 'cause we don't use email and stuff, and we use that so much. We could jump into a meeting. We've done that in the past, before we had this redundancy we would just jump into a meeting room and kinda like, "Hey, what do we do?" It was like the lights went out and everyone was confused at what to do. It's actually kind of amusing if you think about that. A bunch of virtual people wandering around in the dark wondering what to do. JAMON: We have a lot of redundancy of internet connection. Someone might be having internet issues, but not everybody is having internet issues. That's a pretty big deal. I remember the office internet would stop working and, even though we were all in the same place, yes we could collaborate, no we couldn't work 'cause we couldn't access -- KEN: Couldn't get to GitHub, can't get to... JAMON: ... Dropbox, whatever. Which, we do use GitHub, we use Dropbox. There's a little tool that I use that, I would say, about a third of the company also uses. We're on video calls a lot. When you're on a video call, sometimes it's nice to have a cough button: you hit a button and it mutes you for just a second, so you can cough or whatever. This one's called Shush. It's a Mac app. You can buy it for three bucks or something. It turns your function key into a mute button, so you just hit that button and it will mute you for a short amount of time. Or you can double-tap it and it turns into a push to talk button, which is nice when you're in a big group. TODD: Mm-hmm (affirmative). I don't use Shush, because I use a hardware version of that. I have quite a lot of audio equipment and video stuff. Pretty sure, in the remote podcast, we talked about the importance of having good equipment and spending a little money on good equipment. You cheap managers out there, stop doing that; you're horrible people. (laughter) JAMON: Also the background of your video call is really important. That was actually something Todd really emphasized when we first started. I will point out that he has the messiest background of all of us, right now. TODD: Well, to be clear, I have two cameras. One is a wide angle which I use for the team so I can move around and stuff; and I have a tighter angle I use for clients, in which case, what's behind me is very specifically chosen to be a background, and I keep that incredibly clean. JAMON: I just say that to tweak Todd, because he's the biggest champion of having a good background. TODD: Yes. Jamon's horizon, right now, is extremely tilted, and it's been driving me crazy the whole time, but I'll get over it. (laughter) KEN: I know. I can't unsee that. TODD: In my 46 years on this planet, I've learned not to mention that, even though I really, really want him to straighten his camera. KEN: It doesn't help, Jamon, you've still got a vertical line that is -- TODD: I'll tell you a funny story about backgrounds. Poor Ken. Ken had this very nice ... I don't know what it was. What was it, Ken? KEN: It's a bookcase, right, (laughter) but it's IKEA furniture, so it looks -- TODD: It's IKEA? KEN: It looks like a dresser. Yeah. TODD: This whole time it was IKEA? We thought it was important. We felt bad for making fun of it. 'Cause it looks like a dresser. It was right behind him, and it looked like Ken was sitting in bed (laughter) with his dresser behind him. KEN: Yes, reinforcing every stereotype about remote workers. (laughter) TODD: Right. We kept on bugging him, and he said, "It's a really nice bookcase." I didn't realize it was IKEA. KEN: I didn't say it was a really nice bookcase. I said it was a bookcase. (laughter) TODD: It looked like a dresser. JAMON: It really did, in fact. KEN: That's because it's IKEA furniture, so it's looks like that. TODD: I guess the point is, how things appear is more important than what they actually are. This is something a lot of people aren't familiar with. We have different people with different levels of quality of what they produce as far as visually or audio. I think the general takeaway is take some time. You are almost doing a mini-television broadcast, and you wanna be ... I wouldn't say the word "professional", because it's not stuffy, it's fine if you're wearing your tie-dye and your shorts, but you should make it a pleasant experience for the viewers. KEN: Yeah. You should look inviting, and it should look intentional. TODD: Mm-hmm (affirmative). KEN: And kept. JAMON: We have some other tips for remote video meetings that, I think, are on a blog post that we created. Was that you, Ken, that wrote that post? KEN: Yeah. We could do a whole podcast, frankly, on how to have a good video meeting. JAMON: We can link to that in the show notes. KEN: We can link to that for now. TODD: That is a podcast I wanna do. I do wanna point out to the audience who can't see us now, we're recording this for your listening pleasure, and I put pleasure in quotation marks 'cause I don't wanna oversell it. But, we are actually on Zoom, so we can see each other. Jamon, thankfully moved his camera so we can't see the horizon any more, which is crooked, but right over his left shoulder is a door-line that's incredibly crooked. I appreciate the effort, Jamon, but come on. Have some dignity. JAMON: I will point out that I'm moving out of this rental in a week because I had a house fire, Todd. (laughter) TODD: Oh, jeez. You can't pull a house fire out every time there's a criticism. KEN: The only thing in my background is my Harvard diploma (laughter) because it's all that anyone cares about. JAMON: Yes, exactly. Over my shoulder, I'm thinking about putting my not-Harvard diploma. KEN: "Narvard". JAMON: It'll just say, "Not Harvard." TODD: Sometimes we just invite Ken's Harvard diploma, instead of Ken, to meetings. (laughter) KEN: Yeah, I just put it in frame and then I walk out. (laughter) I'm like, "I'm just the janitor." CHRIS: I do have one final question, as we bring this episode to a close: Is there any tool that you use outside of remote work or in your daily life that you wish existed as a remote tool. KEN: Blow torch. (laughter) CHRIS: Elon's got that for ya. TODD: Not a tool, completely, but here's something ... I have ideas for tools that'd be cool in the future. We have the concept of "kitchen table". This is a real quick story; please, bear with me. The three of us ... I don't know if Ken was, but there was multiple of us of the company who were speaking at a conference in Paris. We rented a large Airbnb apartment in Paris, and a bunch of us were staying there. It had a very large kitchen table. When we weren't doing stuff individually, we'd all sit around the kitchen table, and we'd work together. We would just sit there, like you would at a library in a university or something like that, and work. We wanted to recreate that in ... virtually. The simple solution is we dedicated one of our Zoom rooms, the "Kitchen", to the "kitchen table" and you can't use that for anything else. If you just wanna be around people, but you're working, you're not really saying anything, as if you're in a library ... I guess we should do the library, but whatever ... you'd go in the kitchen table and just be around people. Sometimes people say things and have little conversations, like you would in an office, but typically you're just sitting there working together. That's cool. It's missing a few features which I'd love to see. For one is, if you're not ... Say there was a group of people working in an open office, and they're in the center and you're on the perimeter of the office. You see them working together there, the "kitchen table", now we have that, with our tool, we can see who's in the "kitchen table" and they're there. Great. But you can also, even if you're far away and they're dim enough ... not dim, but the volume's low enough that it's not disturbing, you can still hear them, and sometimes you'll pick up on little words that may interest you. They'll mention a project you're on, or they'll mention a personal interest that you're interested in or whatever, and you can choose then to go walk over and join them, because of that kind of low-noise but informational thing you're getting by being in the perimeter. I would love to somehow integrate that into our tool, where you could have a low-murmur of people in the background of the meetings that you're not in, and listen for things that might be interesting, something like that. KEN: I don't really know how to think about that question. TODD: I find it very interesting that none of us can really come up with a tool that we wish we had. That's a fantastic answer. KEN: I mean ... JAMON: I think there's probably tools that, eventually, we'll get that will be like, "How did we live without this?" But I don't ... I can't think of one. KEN: I can imagine in the future, basically a VR setup. JAMON: Mm-hmm (affirmative). Yes. KEN: If VR gets to the point where it feels natural; it's comfortable to wear the equipment, it's not a burden just to have the stuff on your head, and the resolution is to the point where you could have a virtual monitor in space, and you can have that feeling of actually being next to people. Then you could, in theory, have the best of both worlds, where you can drop out and leave the space if you want to. You can also be in the space and be available for that. JAMON: Yeah. KEN: I think that would be pretty nice, but ... JAMON: There is a tool out there that's ... I think they're, maybe, in beta right now. It's called Bigscreen VR, it's by a guy that I know, Darshan Shankar, who's on Twitter. I met him on Twitter. He's doing this Bigscreen VR system. It's very much what you described, Ken. Right now, it's only on Windows, and of course the VR headsets are still evolving. But apparently the new Oculus Go or Oculus Now, or something, is apparently quite good -- KEN: Yeah, they're getting better. JAMON: It's also likely, they said that within the next year, that it'll come to Mac 'cause they're working on it. KEN: I think another threshold, though, is the quote-unquote "retina" threshold, to where the resolution of the headsets is such that you can't, in terms of resolution, anyway, you can't tell the difference between that and something that you're looking at. JAMON: Yep. KEN: You could actually make a projected display without any compromise. JAMON: Yes. TODD: I agree, in the future that's gonna be wonderful. I do have some current ideas on how to add spacial stuff to our tools to give us proximity information of each other, virtually. Kind of what you would get if you were in a VR situation, but without having VR. Anyways, there's some interesting things there. KEN: Yeah, we've talked about making an ambient audio device, something like that, that can just sit there and ... Kind of like "kitchen table", but without the video. There's a bunch of things we've talked about, but not of them are things that exist today. They're just things that we've thought about creating or ... yeah.

In the 1980s, Brian Belknap landed in San Francisco after traveling around the Northeast. His first stop was Fisherman's Wharf, which wasn't as "Disneyfied" back in those days. Brian's hustle was playing music for tourists, then packing up and finding a place to sleep. Often, his bed was also on the street. In this podcast, Brian will share stories about his early days in San Francisco. He'll talk about those days in the wharf, some characters he met along the way, and he'll play a song that, for him, captures those days. After a few stints in other towns, he came back to San Francisco in the '90s. He'll talk about his return and play another song from that era of his life. Brian is having a record-release party at Brick and Mortar on May 11 with Sallie Ford and Mike Coykendal. Check his website for more details, and please, support local artists and musicians. Check back Thursday for more of Brian's songs and stories. Film photography by Michelle Kilfeather

Every short-term rental needs a guest guidebook.  But what used to be a dog-eared, 3-ring binder can now become a spectacular, highly useful web-based product, accessible on a phone.  David Jacoby, Airbnb Superhost and co-founder of Hostfully, traveled to Portland to meet with Debi Hertert and "Home Share PDX" Meetup group to talk about his product.  Before the Meetup, Debi interviewed David for the Hosting Your Home podcast. [0:01:34] Debi asked how David got started with Hostfully, and it turns out that Before Children, he and his wife went on a year-long, around the world journey, staying in 27 countries and 37 homes.  It was 2010, so Airbnb had barely started, and none of their stays was in an actual Airbnb.  Much of their trip was done via the couch surfing site.  Deb asked if those were really couches… [0:05:39] After the trip, David and his wife moved to San Francisco and bought a single-family home and remodeled it for a mother-in-law apartment for their family.  They started renting the space out when his parents weren’t visiting, and have hosted 200 guests in 4 years. He found that it was his personal experiences of hosting that led him to realize the pain of being in constant communication with guest after guest and answering all their questions that they had before arriving as well as their separate, unique set of questions while they're actually staying with him.  But he also realized the pleasure of being on the flip side like hearing from them that they went to his favorite local coffee shop or his favorite brunch spot. “Sure, they went to Fisherman's Wharf and they went to Alcatraz but it was staying in my neighborhood and going to the local places that I recommended that really is what made their stay memorable and unique”.  And he realized the lack of tools to help hosts be better hosts AFTER the reservation is made. [0:08:32] Debi asked David about Airbnb’s own guest guidebook, and about “You’re Welcome”, a similar guest guidebook product.  David had interesting comments about both, and pointed out the fact that Airbnb’s app only works for Airbnb guests – but many hosts use multiple platforms.  And he likes the “You’re Welcome” app a lot, but described differences with it and Hostfully. [0:11:15] It turned out that Debi had populated the Hostfully app, and had invited David to stay at her Airbnb while addressing the Meetup.  Of course, she sent the URL to David and he loved it.  He said it was the first time as a guest that he had received the Hostfully guidebook!  Debi describes her use of the app and it being easy to use and to edit. David went into some considerable detail about it. [0:13:32] David said Hostfully launched about a year ago and now has over 4000 guidebooks in 80 countries. He said that Hostfully offers one free guide book for each listing. [0:14:16] Debi took the opportunity to quiz David about the politics of short term rentals in San Francisco.  He went into great detail and said that the latest ordinance will likely mean that half, or over half of the current listings in San Francisco will be gone after the first of the year, enforced by an agreement with San Francisco, Airbnb, and HomeAway.  The reason for the reduction is that the City requires hosts to live in the space they list, and currently many listings are not the host’s primary residence. [0:20:48] Transient Occupancy Tax is also very much a goal.  Debi was curious about David’s involvement with the San Francisco Home Sharer’s Democratic Club.  David is on the Board and described the origins of the Club.  Debi and David talked about the very successful Vendor Show they put on in 2017.  It was well-attended and one of the Airbnb Founders even stopped by. [0:26:34] Hostfully has written up the results of a study they did on hospitality, and it is available for free by going to hostfully.com/study There are a lot of tips there that all hosts can learn from.  They surveyed over 50 rental management companies and studied the thousands of guidebooks that Hostfully supports.  It’s a very cool opportunity to see what things like average check-in times, check-out times, amenities and info other hosts are providing. [0:30:25] Debi closes the Podcast by making some recommendations to listeners:  Get the Hostfully app and fill it out; www.hostfully.com and download the hospitality study, www.hostfully.com/study David's rental listing is at www.airbnb.com/rooms/2049955  

You can call it the City by the Bay, Fog City, SF, San Fran...just don't call it Frisco. This week we are chatting with Leslie Harvey from Trips with Tykes to get her best tips for exploring San Francisco with kids. ON THE PODCAST 032: Chatting with Tamara from Nashville 055: Nashville food tour 2:50 Nashville food scene 7:00 Grand Ole Opry 9:41 Union Station Hotel 12:01 Welcoming back Leslie Harvey 13:30 How long to spend in San Francisco 15:12 Must do sites in San Francisco 17:15 Pier 39 and Fisherman's Wharf 18:39 Getting to the city from the airport 20:03 Getting around the city 21:36 Walt Disney Family Museum 22:38 Best time of year to visit 23:25 Day trips from San Francisco 25:50 Distance to Disneyland 30:56 Best hotels for families 35:00 Best restaurants for families 38:38 Budget tips 41:29 Best place to take a family photo 43:55 Final tips 45:28 Leslie's favorite travel gear 47:55 Tip of the week ABOUT LESLIE HARVEY Leslie Harvey publishes Trips With Tykes, a family travel blog that focuses on the joys and challenges of travel with babies, toddlers, and young kids. Her travel passions include all things Disney as well as air travel, even in spite of her constant battles with the TSA over her toddler's juice box. Leslie is a former attorney and mother of two children, ages 8 and 3. She's originally from Alabama but now calls the San Francisco Bay Area home. Follow Leslie on Facebook, Twitter, Pinterest, Instagram, and Google +. TIPS FOR EXPLORING SAN FRANCISCO WITH KIDS You need at least three days to visit San Francisco and you can easily spend up to a week. Must see sites in San Francisco include: Lombard Street, Alcatraz, Ferry Building, Pier 39, Alamo Square (with the Painted Ladies from Full House), Golden Gate Park, Walt Disney Family Museum, and Chinatown You must book tickets for the boat to Alcatraz in advance Pier 39 (where the sea lions are) / Fisherman's Wharf is very touristy so it is worth a visit but don't plan on spending all your time there The Aquarium by the Bay is a great way to learn about the local ecosystem If you drive, get an app to find parking but it would be best to leave the car at home and use public transportation To get from the airport, you can take a BART train to Union Square but if you are staying elsewhere, you may want to take an Uber or Lyft. It is about a 30-minute drive without too much traffic. Use public transportation in the city and if you want to get out of the city, you can rent a car for the day from an office in the system The cable car is used as a tourist attraction and not as much for reliable transportation Summer is the foggiest but September is the sunniest and warmest so fall is the best time to come. Winter is the rainy season. Best day trips from San Francisco include Sonoma or Napa, Muir Woods, Monterey, or the East Bay like Oakland Disneyland is a 5-6 hour drive from San Francisco Hotels are centered in Union Square and Fisherman's Wharf. Union Square is more centrally located. You need to watch the convention schedule because when large conventions come into town hotels sell out and are extremely expensive (check the Moscone Convention Center schedule). The Westin St. Francis is expensive but you can find deals if you travel off peak. The Fairmont on top Nob Hill is also great with a fun tiki bar. If you use Airbnb, be careful about what neighborhood you choose. Check the San Francisco Chronicle's top 100 restaurant list for fine dining options. Good dining options for kids: Yank Sing dim sum Burritos in the Mission District Ethnic food Food trucks (Off the Grid has pop up locations) There are many free things to do in San Francisco Do the math on CityPass or GoCard to see if it will pay for itself Using the sharing economy (Uber, Lyft, etc) to save money Limit how many museums you do as they are expensive Be prepared that you may need to walk a lot of hills and plan your route accordingly BEST PLACE TO TAKE FAMILY PHOTO Take a photo with the Golden Gate Bridge in the background from the scenic overlook across the bridge (if you head north to Sausalito) Another great spot to take a family photo would be at the Chinatown Gate, in Alamo Park, or at the corner of Haight & Ashbury FAVORITE TRAVEL GEAR Leslie wears a pair of black Mary Jane-style Crocs when she visits San Francisco. Just don't wear sneakers or you will look like a tourist. TIP OF THE WEEK The fog in San Francisco makes it feel much colder than you think it will be. Be sure to bring a raincoat but also something thicker and dress in layers. MENTIONED ON THE PODCAST Walk Eat Nashville Food tour Hattie B's Hot Chicken Grand Ole Opry Union Station Hotel Nashville Aquarium by the Bay Walt Disney Family Museum Two Days in San Francisco with Kids Is CityPass San Francisco worth it? Family-friendly wineries in Sonoma Tips for Driving the California Coast Tips for Visiting Hearst Castle with Kids Westin St. Francis  Yank Sing dim sum 25 Free things to do in San Francisco FOLLOW US AND SPREAD THE WORD! If you liked this show, please be sure to subscribe on iTunes, Stitcher, or Google Play and leave us a review! Have a question or comment? Send us an email or leave us a voicemail at +1.641.715.3900, ext. 926035# You can also follow our travels on Stuffed Suitcase and We3Travel, or follow the Vacation Mavens on Instagram, Facebook or Twitter. Thanks for listening!

This week we talk about PlayStation VR, Red Dead Redemption 2, Chris' Xbox trouble, Star Wars, some of our favorite anime shows, the impending NX announcement, and Chris apparently had Boston clam chowder when he spent a weekend in Guantanamo Bay...?

On the last leg of the United States of America tour, New Zealand Broadcaster Stu Frith and Journalist Victoria Gaither are in San Francisco, CA visiting this beautiful city on the bay. The friendly people, food and sights are amazing. We took the Red and White Fleet cruise and saw amazing views from the bay, Golden Gate Bridge, Alcatraz Prison, and the best views of the city. This is a must cruise to take when in San Fran, CA especially if you are short on time. The best part of the cruise was having your own headset with earphones to enjoy the narration (tour guide) without competing with other guest on board the boat who might be talking loud. Most of our time was at 43 1/2 Fisherman's Wharf area and it was great local entertainment as well, we loved Allen Fredrick who performed non stop famous songs from San Francisco. We love this city!

the podcast returns from break with a return guest, my Mom.  (listen to her first appearance in episode 64, http://bit.ly/1Bz1OQD, 7/11/11) We discuss her visit to SF, Fisherman's Wharf, Sonoma and wine, and getting sick off of edibles, yea, you read that right, edibles.

On any given day and in all types of weather conditions, nature artist Bill Dan can be seen balancing rocks at Fisherman's Wharf, Crissy Field or on the waterfront of Sausalito. Since he began this practice in 1994, he has become a well-known local figure, often attracting large groups of spectators who gather around him while he creates vertical rock sculptures that seem to defy gravity. Completely self-taught as a rock balancer, Bill Dan plays upon the possibilities inherent to the interaction of rock, mass and gravity to create his nature art.

THIS WEEK'S PODCAST TRANSCRIPT:Slumming the Barbary Coast 1871 "A Barbary Cruise" I've been thinking about the fact that -- just like our out-of-town guests inevitably insist that we take 'em to Chinatown or Fisherman's Wharf -- in the 1870s, visitors from back in "the States" just had to go slumming in the infamous Barbary Coast. The piece I'm about to read to you was written by Mr. Albert Evans, a reporter from the good ol' Alta California. The Barbary Coast was part of his beat, and this gave him connections with the hardnosed cops whose duty it was to maintain some kind of order in that "colorful" part of town. As romanticized as it has become in popular memory, the Coast was a "hell" of a place -- filthy, violent and extremely dangerous for greenhorns. When some visitors came to town in about 1871, Albert asked one of his policeman buddies to join them on the tour. His account of this "Barbary Cruise" is a remarkable firsthand snapshot of the territory bounded by Montgomery, Stockton, Washington and Broadway. But what's almost more interesting is the way he reports it; the purple prose, the pursed-lip moralizing, and -- though I've skipped the Chinatown part of the tour -- the absolutely matter-of-fact racism on display. This is the Barbary Coast seen through the eyes of white, bourgeois, and extremely Victorian San Francisco -- prepare to be both educated and annoyed. read on ...

On any given day and in all types of weather conditions, nature artist Bill Dan can be seen balancing rocks at Fisherman's Wharf, Crissy Field or on the waterfront of Sausalito. Spark catches up with Dan and witnesses that his work is both public and performance art. Original air date: April 2003.

I know, I know. Two episodes in two days! It's so out of character for me. Once you get over the shock, download this new episode (by clicking this posting's title) . Better yet subscribe to the feed in iTunes, Odeo or other aggregator. This episode is a sound seeing tour of Fisherman's Wharf in Monterey, California. Temperature: about 70 degrees F. I hope you feel like you are there yourself. I suggest you pick up a bowl of clam chowder. You are going to want to when your done listening to it.Theme Music: Bay Bridge by Sympatico