Podcasts about hostfully

In this episode of Host Planet Bitesize, Bevan Thompson from Hostfully discusses essential guest screening tips for vacation rental hosts and property managers.Guest screening is crucial for protecting profit and reputation in the short-term rental market. By verifying identity, applying risk checks, and adhering to local regulations, hosts can ensure compliance while enhancing the guest experience.Join Bevan as he walks through a streamlined workflow that safeguards your property, minimises liability, and maximises reviews. Learn how automating decisions through your PMS can save you time and elevate your hosting standards. Discover the vital connection between effective guest screening and business growth in the competitive vacation rental landscape. Tune in to understand how to create safer stays that lead to better reviews and stronger brand loyalty.1:52 Guest screening is crucial2:19 Protect your property and your neighbours' properties2:54 Ensure you comply with local regulations3:41 Ensure the safety of your guests4:47 Minimise liability and financial risk6:14 Enhance your reputation and grow your business7:29 How Hostfully integrates with guest screening platformsLooking for a great PMS or digital guidebook? You need Hostfully!Check out these special offers:Property Management Software: Get $500 off onboarding by using the code PLANET500.Digital Guidebooks: Get 30% off for life by using the code HOSTPLANETGB.Click here to sign up for Hostfully: https://tinyurl.com/Hostfully-Host-PlanetKeen to book a Hostfully demo? Click here to connect with Frank Bosi: https://tinyurl.com/Hostfully-DemoEmail Frank: frank@hostfully.com Host Planet: https://www.hostplanet.club/James Varley: https://www.linkedin.com/in/jdsvarley/Hostfully: https://tinyurl.com/Hostfully-Host-PlanetEpisode to check next: From OTAs to Direct: STR Listing Strategy with Hostfully: https://www.youtube.com/watch?v=o22WbSpdlZo&t=1sHost Planet Bitesize is presented by James Varley, a holiday let investor and property manager who is also the Founder of Host Planet. Before founding Host Planet, James spent 20 years in the media, including a decade leading corporate communications for the FIFA World Cup Qatar 2022.Contact the show: info@hostplanet.club#HostPlanet #HostPlanetPodcast #HostPlanetBitesize #ShortTermRentals #VacationRentals #HolidayLets #Airbnb #BookDirect #PropertyManagement #PropertyInvestment #BookingCom #Vrbo #JamesVarley #Hostfully #PMS #DigitalGuidebooks #SpecialOffer #GuestScreening

On this episode of the Host Planet Podcast, we dive into direct bookings with Andy Easton of Beach Retreats, a Cornwall-based brand achieving an impressive 97% direct bookings. This episode unpacks the effective marketing strategies they've employed to avoid the pitfalls of channel chasing. Learn how to ace guest experience by knowing exactly who your audience is, designing tailored offerings, and minimising hurdles from discovery to checkout. Andy shares insights into the three foundational pillars of their success: a meticulous curating process of their vacation rentals to ensure quality, the power of brand storytelling that captures the essence of coastal living, and a retention strategy that incentivises first-time visitors to return. He also discusses the challenges faced, the importance of maintaining exclusivity, and the role of technology and upselling in driving business growth. We cover how regulation is shaping the landscape for 2025 and provide practical tips for hosts looking to thrive in today's competitive market.1:04 How to achieve 97% direct bookings5:56 Three key things to get direct bookings7:47 The importance of knowing your target guest9:14 How to make sure guests keep re-booking10:56 How to share the experience rather than just the property13:11 Guests talk about us on social media 15:04 Strategies that are not so successful 16:01 Building the Beach Retreats brand17:46 The percentage of properties rejected18:43 Scaling is a challenge if you take any property21:08 Exclusivity has helped to grow the brand22:31 Investing in Cornwall25:24 Upselling26:21 Essential tech28:41 The effects or regulation and legislation31:52 2025 short-term rental trends35:05 Favourite brand: Key Data35:52 Shout-outs: Alistair Handyside, Mark Simpson, and Richard Vaughton36:52 Lesson learned: stay humble Looking for a great PMS or digital guidebook? You need Hostfully!Check out these special offers:Property Management Software: Get $500 off onboarding by using the code PLANET500.Digital Guidebooks: Get 30% off for life by using the code HOSTPLANETGB.Click here to sign up for Hostfully: https://www.hostfully.com/influencers/host_planet/?pscd=get.hostfully.com&ps_partner_key=amFtZXN2YXJsZXkzMjAy&ps_xid=SuzwsrHUM40Auh&gsxid=SuzwsrHUM40Auh&gspk=amFtZXN2YXJsZXkzMjAyKeen to book a Hostfully demo? Click here to connect with Frank Bosi: https://cal.mixmax.com/frankbosi/demo?re=IiY1x2YuQXZuFGbwR3cvhGQzVWbhpmI&rn=ISelxmchZFIzVWbhpkI&messageId=UjWJnyJQ1a9zxhP2CEmail Frank: frank@hostfully.com Host Planet: https://www.hostplanet.club/James Varley: https://www.linkedin.com/in/jdsvarley/Andy Easton: https://www.linkedin.com/in/andyeaston/Beach Retreats: https://www.beachretreats.co.uk/Episode to check next: Is Your Direct Booking Website Useless? https://www.youtube.com/watch?v=sGewt3ZV6UA&t=394sHost Planet Podcast is presented by James Varley, a holiday let investor and property manager who is also the Founder of Host Planet. Before founding Host Planet, James spent 20 years in the media, including a decade leading corporate communications for the FIFA World Cup Qatar 2022.Contact the show: info@hostplanet.club#HostPlanet #HostPlanetPodcast #HostPlanetBitesize #ShortTermRentals #VacationRentals #HolidayLets #Airbnb #BookDirect #PropertyManagement #PropertyInvestment #BookingCom #Vrbo #JamesVarley #Hostfully #PMS #DigitalGuidebooks #SpecialOffer #AndyEaston #BeachRetreats #Cornwall

In this episode of Host Planet Bitesize, Joseph Cox from Hostfully shares actionable guest communication tips tailored for Airbnb hosts. Discover effective strategies that not only enhance the guest experience but also lead to increased direct bookings and revenue growth. Joseph's first recommendation is to create a digital guidebook, serving as a comprehensive resource with house information, access details, FAQs, and local recommendations. This approach empowers guests to self-serve, reducing the need for constant communication and allowing you to focus on providing exceptional service.Next, Joseph emphasises the power of smart automation and light marketing to engage guests before arrival. Use pre-arrival touches to suggest value-added services, collect guest preferences (with their consent), and build an email list for future opportunities. Automating routine messages, setting up review reminders, and leveraging AI for personalised interactions will streamline your communication process. The outcome? Happier guests, an organised inbox, and a more robust brand presence in the short-term rental market.1:54 Use a digital guidebook 4:01 Market upsells, gather guest info, and create an email list6:40 Automate where possible8:54 Send the review reminder  9:58 Stay on top of things 10:31 Using AI for guest communication 11:51 Check out Hostfully: https://tinyurl.com/Hostfully-Host-PlanetLooking for a great PMS or digital guidebook? You need Hostfully!Check out these special offers:Property Management Software: Get $500 off onboarding by using the code PLANET500.Digital Guidebooks: Get 30% off for life by using the code HOSTPLANETGB.Click here to sign up for Hostfully: https://tinyurl.com/Hostfully-Host-PlanetKeen to book a Hostfully demo? Click here to connect with Frank Bosi: https://tinyurl.com/Hostfully-DemoEmail Frank: frank@hostfully.com Host Planet: https://www.hostplanet.club/James Varley: https://www.linkedin.com/in/jdsvarley/Joseph Cox: https://www.linkedin.com/in/josephmicox/Hostfully: https://tinyurl.com/Hostfully-Host-PlanetEpisode to check next: From OTAs to Direct: STR Listing Strategy with Hostfully: https://www.youtube.com/watch?v=o22WbSpdlZo&t=1sHost Planet Bitesize is presented by James Varley, a holiday let investor and property manager who is also the Founder of Host Planet. Before founding Host Planet, James spent 20 years in the media, including a decade leading corporate communications for the FIFA World Cup Qatar 2022.Contact the show: info@hostplanet.club#HostPlanet #HostPlanetPodcast #HostPlanetBitesize #ShortTermRentals #VacationRentals #HolidayLets #Airbnb #BookDirect #PropertyManagement #PropertyInvestment #BookingCom #Vrbo #JamesVarley #Hostfully #PMS #DigitalGuidebooks #SpecialOffer

In this episode of the Host Planet Podcast, we explore the intersection of technology and guest experience in short-term rentals with Jessica Gillingham, Founder and CEO of Abode Worldwide.Jessica unpacks the core themes of her enlightening book, Tech Enabled Hospitality, which sheds light on how hospitality tech – from PMS to guest apps – evolves to enhance human experiences. Dive into her insights from numerous industry interviews, the common pitfalls operators encounter, and emerging trends in revenue management and vacation rentals.Plus, discover how storytelling and brand reputation are vital for business growth in the STR landscape, and learn what distinguishes successful brands from the rest. Key takeaways include the importance of focusing on guest experience over just technology, avoiding common operational mistakes, and preparing for the future of STR with clarity and credibility.0:59 Tech Enabled Hospitality 3:30 How tech has developed in the hospitality industry5:14 Key takeaways from the experience – the human experience is at the core of hospitality 10:04 The most enlightening interviews 14:20 The biggest tech mistakes STR operators are making16:46 2025 trends in the STR space 19:40 What separates the brands that cut through and those that don't 24:24 The importance of PR and earned media for any business25:40 Another book is in the pipeline26:38 Grab a copy of the book: https://shorturl.at/nGbmN27:28 Favourite brand: Disloyalty 28:28 Individual shout-out: Humphrey Bowles30:23 Advice to anyone who wants to write a bookLooking for a great PMS or digital guidebook? You need Hostfully!Check out these special offers:Property Management Software: Get $500 off onboarding by using the code PLANET500.Digital Guidebooks: Get 30% off for life by using the code HOSTPLANETGB.Click here to sign up for Hostfully: https://www.hostfully.com/influencers/host_planet/?pscd=get.hostfully.com&ps_partner_key=amFtZXN2YXJsZXkzMjAy&ps_xid=SuzwsrHUM40Auh&gsxid=SuzwsrHUM40Auh&gspk=amFtZXN2YXJsZXkzMjAyKeen to book a Hostfully demo? Click here to connect with Frank Bosi: https://cal.mixmax.com/frankbosi/demo?re=IiY1x2YuQXZuFGbwR3cvhGQzVWbhpmI&rn=ISelxmchZFIzVWbhpkI&messageId=UjWJnyJQ1a9zxhP2CEmail Frank: frank@hostfully.com Host Planet: https://www.hostplanet.club/James Varley: https://www.linkedin.com/in/jdsvarley/Jessica Gillingham: https://www.linkedin.com/in/jessicagillingham/Abode Worldwide: https://abodeworldwide.com/Episode to check next: Stop Building on Someone Else's Land: https://www.youtube.com/watch?v=VbADM2DROtMHost Planet Podcast is presented by James Varley, a holiday let investor and property manager who is also the Founder of Host Planet. Before founding Host Planet, James spent 20 years in the media, including a decade leading corporate communications for the FIFA World Cup Qatar 2022.Contact the show: info@hostplanet.club#HostPlanet #HostPlanetPodcast #HostPlanetBitesize #ShortTermRentals #VacationRentals #HolidayLets #Airbnb #BookDirect #PropertyManagement #PropertyInvestment #BookingCom #Vrbo #JamesVarley #Hostfully #PMS #DigitalGuidebooks #SpecialOffer #JessicaGillingham #TechEnabledHospitality #AbodeWorldwide #PR

On this episode of Host Planet Bitesize, Bevan Thompson from Hostfully breaks pricing down to what actually fills calendars without killing profit. He explains why most hosts should lean on dynamic pricing – with smart guardrails – so rates rise when demand spikes and ease off when the market softens. The goal isn't the lowest price or the highest price; it's the right price today based on seasonality, lead time, events, and how your comp set is behaving.Bevan also covers the essentials of tracking seasonal demand, watching your competitive set, and deploying promotional pricing the right way. Most importantly, every tactic must pass a simple test: are you still in profit after fees, cleaning, and taxes? He closes with how Hostfully's PMS centralises pricing, calendars, and channel distribution – plus digital guidebooks that lift guest experience and repeat stays.Key takeaways:1. Use dynamic pricing – with guardrails. Let software adjust nightly rates automatically, but set minimums, maximums, and stay rules so you don't underprice peak weekends or overprice shoulder dates. Revisit floor/ceiling rates monthly as demand shifts.2. Track seasonality and your comp set. Monitor pacing and local events, then compare your ADR, occupancy, and RevPAR against similar listings. Adjust for lead time (early vs last-minute), and tweak minimum-stay and check-in rules to capture demand pockets.3. Promotions must protect margin. Run targeted offers (e.g., last-minute discounts, midweek deals, longer-stay breaks) only after confirming all-in costs – cleaning, platform fees, taxes, and ops. Use a PMS like Hostfully to push updates across channels and pair promos with guidebook upsells to grow revenue per stay.1:53 Consider using dynamic pricing 4:20 Track seasonal demand 5:21 Understand your market and competition6:55 Promotional pricing8:11 Make sure you're in profit!9:42 Check out Hostfully's PMS and digital guidebooks: https://www.hostfully.com/influencers/host_planet/?pscd=get.hostfully.com&ps_partner_key=amFtZXN2YXJsZXkzMjAy&ps_xid=SuzwsrHUM40Auh&gsxid=SuzwsrHUM40Auh&gspk=amFtZXN2YXJsZXkzMjAyLooking for a great PMS or digital guidebook? You need Hostfully!Check out these special offers:Property Management Software: Get $500 off onboarding by using the code PLANET500.Digital Guidebooks: Get 30% off for life by using the code HOSTPLANETGB.Click here to sign up for Hostfully: https://www.hostfully.com/influencers/host_planet/?pscd=get.hostfully.com&ps_partner_key=amFtZXN2YXJsZXkzMjAy&ps_xid=SuzwsrHUM40Auh&gsxid=SuzwsrHUM40Auh&gspk=amFtZXN2YXJsZXkzMjAyKeen to book a Hostfully demo? Click here to connect with Frank Bosi: https://cal.mixmax.com/frankbosi/demo?re=IiY1x2YuQXZuFGbwR3cvhGQzVWbhpmI&rn=ISelxmchZFIzVWbhpkI&messageId=UjWJnyJQ1a9zxhP2CEmail Frank: frank@hostfully.com Host Planet: https://www.hostplanet.club/James Varley: https://www.linkedin.com/in/jdsvarley/Hostfully: https://www.hostfully.com/influencers/host_planet/?pscd=get.hostfully.com&ps_partner_key=amFtZXN2YXJsZXkzMjAy&ps_xid=SuzwsrHUM40Auh&gsxid=SuzwsrHUM40Auh&gspk=amFtZXN2YXJsZXkzMjAyEpisode to check next: From OTAs to Direct: STR Listing Strategy with Hostfully: https://www.youtube.com/watch?v=o22WbSpdlZo&t=3sHost Planet Bitesize is presented by James Varley, a holiday let investor and property manager who is also the Founder of Host Planet. Before founding Host Planet, James spent 20 years in the media, including a decade leading corporate communications for the FIFA World Cup Qatar 2022.Contact the show: info@hostplanet.club#HostPlanet #HostPlanetPodcast #HostPlanetBitesize #ShortTermRentals #VacationRentals #HolidayLets #Airbnb #BookDirect #PropertyManagement #PropertyInvestment #BookingCom #Vrbo #JamesVarley #Hostfully #PMS #DigitalGuidebooks #SpecialOffer #BevanThompson #Pricing #DynamicPricing

On this episode of the Host Planet Podcast, James Varley sits down with Andy Fenner, Chief Executive of the Short Term Accommodation Association (STAA), to announce the Host Planet Roadshow 2026 – a national series built for short-term rental hosts, property managers, agencies, and industry professionals.Kicking off in Cornwall in February 2026 and rolling through Portsmouth, London, Nottingham, Bath, Chester, and Edinburgh, the roadshow will bring practical guidance, policy clarity, and real-world hosting tips to the regions that power the UK's short-term rental economy.Host Planet and STAA are teaming up to deliver hands-on sessions and candid conversations with industry leaders and local stakeholders. Expect updates on regulation and compliance, frameworks for raising standards, and concrete tactics to grow responsibly – alongside structured networking and data-led insights tailored to each city's market realities.Key takeaways:1. Host Planet x STAA partnership. The 2026 roadshow is a joint effort to professionalise the sector, align on best practice, and channel regional feedback into national advocacy, so hosts have both practical tools and a stronger voice.2. Built for action, not theory. Each stop features regulation demystified, compliance checklists, and revenue/operations playbooks (with local case studies), plus time for Q&As and on-the-spot problem solving with experts.3. Local focus, national impact. By visiting Cornwall, Portsmouth, London, Nottingham, Bath, Chester, and Edinburgh, the series meets hosts where they operate – helping them raise standards, connect with peers and partners, and shape the policy conversation from the ground up.1:16 Host Planet Roadshow 20262:14 The importance of regional events5:06 Your chance to connect with the industry6:44 Take part in crucial conversations with politicians9:02 Learning from others is essential 10:18 James outlines details of the full Host Planet Roadshow 202611:37 The soon-to-be-unveiled registration scheme13:29 Why the registration scheme is good news for the holiday let sector16:01 It's vital the registration scheme is simple and easy-to-use17:23 STAA lobbying: the government needs to understand the benefits of our industry20:04 The benefits of supporting the STAA21:56 Join the STAA for just £15 per month: https://ukstaa.org/23:10 Individual shout-out: Diane Lloyd27:06 What you can do to protect the STR industryGet in touch with the STAA: info@ukstaa.orgLooking for a great PMS or digital guidebook? You need Hostfully!Check out these special offers:Property Management Software: Get $500 off onboarding by using the code PLANET500.Digital Guidebooks: Get 30% off for life by using the code HOSTPLANETGB.Click here to sign up for Hostfully: https://get.hostfully.com/46p7pafubra1Keen to book a Hostfully demo? Click here to connect with Frank Bosi: https://cal.mixmax.com/frankbosi/demo?re=IiY1x2YuQXZuFGbwR3cvhGQzVWbhpmI&rn=ISelxmchZFIzVWbhpkI&messageId=UjWJnyJQ1a9zxhP2CEmail Frank: frank@hostfully.com Host Planet: https://www.hostplanet.club/James Varley: https://www.linkedin.com/in/jdsvarley/Andy Fenner: https://www.linkedin.com/in/andyfenner2025/Short Term Accommodation Association: https://ukstaa.org/Episode to check next: Is Your Direct Booking Website Useless? https://www.youtube.com/watch?v=sGewt3ZV6UA&t=391sThe Host Planet Podcast is presented by James Varley, a holiday let investor and property manager who is also the Founder of Host Planet. Before founding Host Planet, James spent 20 years in the media, including a decade leading corporate communications for the FIFA World Cup Qatar 2022.Contact the show: info@hostplanet.club#HostPlanet #HostPlanetPodcast #HostPlanetBitesize #ShortTermRentals #VacationRentals #HolidayLets #Airbnb #BookDirect #PropertyManagement #PropertyInvestment #JamesVarley #Hostfully #PMS #DigitalGuidebooks #HostPlanetRoadshow #UKRoadshow #HolidayLetEvents #UK #STAA #AndyFenner

Short-term rental distribution can make or break your occupancy. In this episode, Joseph Cox from Hostfully breaks down where you must be listed, how Airbnb and Booking.com dominate demand, and what truly differentiates the major online travel agencies (OTAs). He also spotlights niche platforms that punch above their weight for certain audiences, plus UK-focused sites like Simply Owners and GroupAccommodation.com that can deliver high-intent traffic.Beyond OTAs, Joseph explains how to unlock Google Vacation Rentals, why a PMS is essential for syncing calendars/rates and maximising exposure, and the importance of owning your funnel with a direct booking website. He closes with a reminder about platform risk – don't rely on a single channel – and how Hostfully's PMS and digital guidebooks can help you convert more stays and upsell with less effort.Key takeaways:- Be everywhere that matters. Start with Airbnb, Booking.com, and Vrbo, then layer in relevant niche platforms to reach specific guest segments.- Distribute smartly, not manually. Use a PMS to push listings, sync availability/rates, and connect to Google Vacation Rentals – and back it up with a direct booking site you control.- Reduce platform risk and boost revenue. Don't depend on one OTA; spread demand across channels and use tools like digital guidebooks to improve guest experience, drive upsells, and increase repeat direct bookings.1:56 Where you need to be listed2:51 Airbnb and Booking.com are the big boys3:37 Airbnb's popularity4:52 The differences between Airbnb, Booking.com, and Vrbo6:01 Other niche platforms6:56 UK listing sites like Simply Owners and GroupAccommodation.com8:05 How to get listed on Google Vacation Rentals9:36 How a PMS can help ensure maximum exposure 10:32 Why you need a direct booking website12:00 The risk in only being listed on one platform13:30 Check out Hostfully's PMS14:29 Hostfully digital guidebooksLooking for a great PMS or digital guidebook?You need Hostfully!Check out these special offers:Property Management Software: Get $500 off onboarding by using the code PLANET500.Digital Guidebooks: Get 30% off for life by using the code HOSTPLANETGB.Click here to sign up for Hostfully: https://www.hostfully.com/influencers/host_planet/Keen to book a Hostfully demo? Click here to connect with Frank Bosi: https://cal.mixmax.com/frankbosi/demo?re=IiY1x2YuQXZuFGbwR3cvhGQzVWbhpmI&rn=ISelxmchZFIzVWbhpkI&messageId=UjWJnyJQ1a9zxhP2CEmail Frank: frank@hostfully.com Host Planet: https://www.hostplanet.club/James Varley: https://www.linkedin.com/in/jdsvarley/Joseph Cox: https://www.linkedin.com/in/josephmicox/Hostfully: https://www.hostfully.com/influencers/host_planet/Episode to check next: Learn How To Take Great Photos For Your Airbnb: https://www.youtube.com/watch?v=vi9XiAQ1H-0&t=2sHost Planet Bitesize is presented by James Varley, a holiday let investor and property manager who is also the Founder of Host Planet. Before founding Host Planet, James spent 20 years in the media, including a decade leading corporate communications for the FIFA World Cup Qatar 2022.Contact the show: info@hostplanet.club#HostPlanet #HostPlanetPodcast #HostPlanetBitesize #ShortTermRentals #VacationRentals #HolidayLets #Airbnb #BookDirect #PropertyManagement #PropertyInvestment #BookingCom #Vrbo #JamesVarley #Hostfully #PMS #DigitalGuidebooks #SpecialOffer #ListingPlatforms

In this episode of Host Planet Bitesize – powered by Hostfully – Matt Jeffery from Zeal Tax breaks down the recent changes to the Furnished Holiday Lettings (FHL) tax regime and what they mean for short-term rental owners and investors. With the FHL regime being abolished in April, many hosts are left wondering how this will affect their current tax position, future investments, and overall profitability.Matt provides practical advice on navigating the transition, from understanding the impact on capital allowances to strategic planning for future tax efficiency. His key message? Don't panic – there's still time to take action and protect your financial interests.Key takeaways:1. The FHL regime may be gone, but capital allowances are still in play. Owners can still make claims before their next tax return is due, ensuring they don't miss out on valuable relief.2. New investors need to rethink their approach. The changes will affect how properties are evaluated for tax purposes, making early advice and accurate structuring essential.3. STR businesses should step up and support their clients. Property managers and industry professionals need to educate their owners about the implications of these changes and encourage proactive tax planning.1:04 What changed in April?3:43 What does it mean for current holiday let owners?5:57 The implications for new holiday let investors8:05 James's kitchen question9:38 The biggest issues owners are facing16:24 There is still time to claim capital allowances!19:29 Can you offset capital allowances against a capital tax gains bill?20:41 The amount of capital allowances you could expect from the average property21:58 What STR businesses should be doing to help their clients24:00 Matt's message: don't panic!25:14 Register for Holiday Let Success: https://www.hostplanet.club/eventsLooking for a great PMS or digital guidebook? You need Hostfully!Check out these special offers:Property Management Software: Get $500 off onboarding by using the code PLANET500.Digital Guidebooks: Get 30% off for life by using the code HOSTPLANETGB.Click here to sign up for Hostfully: https://get.hostfully.com/46p7pafubra1Keen to book a Hostfully demo? Click here to connect with Frank Bosi: https://cal.mixmax.com/frankbosi/demo?re=IiY1x2YuQXZuFGbwR3cvhGQzVWbhpmI&rn=ISelxmchZFIzVWbhpkI&messageId=UjWJnyJQ1a9zxhP2CEmail Frank: frank@hostfully.com Host Planet: https://www.hostplanet.club/James Varley: https://www.linkedin.com/in/jdsvarley/Matt Jeffery: https://www.linkedin.com/in/matt-jeffery-156a8245/Zeal Tax: https://gozeal.co.uk/services/industries/host-planet-furnished-holiday-lets/Call: 01633 287898Email: hello@gozeal.co.ukEpisode to check next: Where To Buy A Holiday Let In The UK: https://www.youtube.com/watch?v=YsndRmmn6VU&t=3sThe Host Planet Podcast is presented by James Varley, a holiday let investor and property manager who is also the Founder of Host Planet. Before founding Host Planet, James spent 20 years in the media, including a decade leading corporate communications for the FIFA World Cup Qatar 2022.Contact the show: info@hostplanet.club#HostPlanet #HostPlanetPodcast #HostPlanetBitesize #ShortTermRentals #VacationRentals #HolidayLets #Airbnb #BookDirect #PropertyManagement #PropertyInvestment #BookingCom #Vrbo #JamesVarley #Hostfully #PMS #DigitalGuidebooks #SpecialOffer #FHL #FurnishedHolidayLets #Tax #CapitalAllowances

In this episode of Host Planet Bitesize – powered by Hostfully – Jennifer Knight from Savvy Social Solutions shares actionable tips for short-term rental hosts looking to step up their Instagram game. From creating authentic content that showcases your property's personality to leveraging location-based posts that catch the right audience, Jennifer breaks down how hosts can stand out in a crowded feed.Whether you're wondering how often to post, how to use Reels and Stories effectively, or if having a perfectly curated grid still matters, Jennifer's advice is simple: focus on what makes you unique. This masterclass is packed with practical tips to boost visibility, build trust, and turn browsers into bookings.Key takeaways:1. Showcase the experience, not just the space. Post mini-tours of your property, highlight unique features, and share guest testimonials to build credibility and connection.2. Location matters. Incorporate local landmarks and experiences into your posts to attract guests searching for stays in your area.3. Be consistent and authentic. Don't stress about a perfectly manicured grid – focus on Reels, Stories, and content that reflects the true personality of your rental.Looking for a great PMS or digital guidebook? You need Hostfully!Check out these special offers:Property Management Software: Get $500 off onboarding by using the code PLANET500.Digital Guidebooks: Get 30% off for life by using the code HOSTPLANETGB.Click here to sign up for Hostfully: https://get.hostfully.com/46p7pafubra1Keen to book a Hostfully demo? Click here to connect with Frank Bosi: https://cal.mixmax.com/frankbosi/demo?re=IiY1x2YuQXZuFGbwR3cvhGQzVWbhpmI&rn=ISelxmchZFIzVWbhpkI&messageId=UjWJnyJQ1a9zxhP2CEmail Frank: frank@hostfully.com Host Planet: https://www.hostplanet.club/James Varley: https://www.linkedin.com/in/jdsvarley/Jennifer Knight: https://www.linkedin.com/in/jennifer-knight1/Savvy Social Solutions: https://www.savvysocialsolutions.com/Episode to check next: Master Your Minimum Stay Strategy with PriceLabs: https://www.youtube.com/watch?v=TivYkUjBrMI&t=158sHost Planet Bitesize is presented by James Varley, a holiday let investor and property manager who is also the Founder of Host Planet. Before founding Host Planet, James spent 20 years in the media, including a decade leading corporate communications for the FIFA World Cup Qatar 2022.Contact the show: info@hostplanet.club#HostPlanet #HostPlanetPodcast #HostPlanetBitesize #ShortTermRentals #VacationRentals #HolidayLets #Airbnb #BookDirect #PropertyManagement #PropertyInvestment #BookingCom #Vrbo #JamesVarley #Hostfully #PMS #DigitalGuidebooks #SpecialOffer #Instagram #JenniferKnight #SavvySocialSolutions

In this episode of the Host Planet Podcast, powered by Hostfully, we sit down with Jeremy Gall, the Founder and CEO of Breezeway, to explore what it really takes to run smart operations in the short-term rental (STR) world. From his early days building FlipKey to his current mission with Breezeway, Jeremy brings a wealth of experience and insight into the operational challenges hosts and property managers face today – and how technology can help them overcome these hurdles.Jeremy dives into the balance between automation and human touch, how to build better systems for proactive guest communication, and the most common mistakes STR operators make. Whether you're managing five listings or 50, this episode is packed with strategies to help you streamline operations, scale effectively, and create better guest experiences.Key takeaways:1. Operations make or break the guest experience. Clear processes, task automation, and a proactive approach to communication are essential. Operational gaps can lead to missed cleanings, poor guest reviews, and unnecessary stress.2. Proactive messaging builds trust. Jeremy outlines the ideal guest communication schedule – from pre-arrival to post-checkout – and explains how Breezeway helps hosts deliver timely, informative messages that solve issues before they arise.3. Tech can't replace human connection – but it can enhance it. The future of STR operations isn't just AI and automation. It's about finding the right tools to support human decisions and deliver service at scale – without losing the personal touch.0:00 Episode starts1:05 How STR hosts can improve operations3:54 Common mistakes7:25 How to get your operations running smoothly8:59 Getting the balance right between automation and the human touch11:25 The importance of proactive guest communication (and how Breezeway can support)15:22 The optimum proactive messaging schedule 18:20 Solving issues quickly with guest comms 20:03 How Breezeway helps hosts21:53 From FlipKey to Breezeway24:05 Exciting tech trends in short-term rentals25:15 The impact of AI on STR operations26:45 Favourite brand: Casago27:32 Individual shout-out: Tim Cafferty from Outer Banks Blue in North Carolina28:24 What Jeremy would change about the STR industryLooking for a great PMS or digital guidebook? You need Hostfully!Check out these special offers:Property Management Software: Get $500 off onboarding by using the code PLANET500.Digital Guidebooks: Get 30% off for life by using the code HOSTPLANETGB.Click here to sign up for Hostfully: https://get.hostfully.com/46p7pafubra1Keen to book a Hostfully demo? Click here to connect with Frank Bosi: https://cal.mixmax.com/frankbosi/demo?re=IiY1x2YuQXZuFGbwR3cvhGQzVWbhpmI&rn=ISelxmchZFIzVWbhpkI&messageId=UjWJnyJQ1a9zxhP2CEmail Frank: frank@hostfully.com Host Planet: https://www.hostplanet.club/James Varley: https://www.linkedin.com/in/jdsvarley/Jeremy Gall: https://www.linkedin.com/in/jeremiahgall/Breezeway: https://www.breezeway.io/vacation-rental?utm_campaign=11079539-Host%20Planet&utm_source=Host%20PlanetEpisode to check next: Is Your Direct Booking Website Useless? https://www.youtube.com/watch?v=sGewt3ZV6UA&t=8sThe Host Planet Podcast is presented by James Varley, a holiday let investor and property manager who is also the Founder of Host Planet. Before founding Host Planet, James spent 20 years in the media, including a decade leading corporate communications for the FIFA World Cup Qatar 2022.Contact the show: info@hostplanet.club#HostPlanet #HostPlanetPodcast #HostPlanetBitesize #ShortTermRentals #VacationRentals #HolidayLets #Airbnb #BookDirect #PropertyManagement #PropertyInvestment #BookingCom #Vrbo #JamesVarley #Hostfully #PMS #DigitalGuidebooks #SpecialOffer #JeremyGall #Breezeway

In this episode of Host Planet Bitesize, powered by Hostfully, we're diving into one of the most overlooked – and often most frustrating – aspects of short-term rental management: trash. Alex Shapiro, CEO and Co-Founder of CanMonkey, joins us to share five practical tips to help hosts manage waste more efficiently, avoid neighbour complaints, and protect their guest experience.From sticking to the local schedule to setting up an on-call removal service, Alex walks us through the real-world strategies that work – and why trash should never be treated as an afterthought. Whether you're managing one listing or 50, this episode offers valuable, actionable advice to keep your bins (and your guests) in check.Key takeaways:1. Stay on schedule. Missing trash day can lead to overflowing bins, complaints from neighbours, and a ruined guest experience. Know the local pick-up days and align your turnover schedule accordingly.2. Automate where possible. Consider using a “can-to-kerb” service like CanMonkey to eliminate manual bin handling. It's especially helpful for remote hosts or busy urban properties.3. Be a good neighbour. Waste mismanagement isn't just a nuisance –it can damage relationships with the local community. A tidy, consistent trash routine is a small step that makes a big difference.0:00 Episode starts1:55 Stick to the local trash schedule 2:52 Label your bins clearly3:48 Invest in extra trash cans 5:53 Have a local rubbish removal company on standby7:01 Consider a can-to-kerb service like CanMonkey7:54 CanMonkey automates trash day9:22 The importance of being a good neighbour11:00 CanMonkey is operational across the United States12:26 Starting the business by accident!16:07 CanMonkey: https://www.canmonkey.com/Looking for a great PMS or digital guidebook? You need Hostfully!Check out these special offers:Property Management Software: Get $500 off onboarding by using the code PLANET500.Digital Guidebooks: Get 30% off for life by using the code HOSTPLANETGB.Click here to sign up for Hostfully: https://get.hostfully.com/46p7pafubra1Keen to book a Hostfully demo? Click here to connect with Frank Bosi: https://cal.mixmax.com/frankbosi/demo?re=IiY1x2YuQXZuFGbwR3cvhGQzVWbhpmI&rn=ISelxmchZFIzVWbhpkI&messageId=UjWJnyJQ1a9zxhP2CEmail Frank: frank@hostfully.com Host Planet: https://www.hostplanet.club/James Varley: https://www.linkedin.com/in/jdsvarley/Alex Shapiro: https://www.linkedin.com/in/k-alexander-shapiro-74b47259/CanMonkey: https://www.canmonkey.com/Episode to check next: Master Your Minimum Stay Strategy With PriceLabs: https://www.youtube.com/watch?v=TivYkUjBrMI&t=5sHost Planet Bitesize is presented by James Varley, a holiday let investor and property manager who is also the Founder of Host Planet. Before founding Host Planet, James spent 20 years in the media, including a decade leading corporate communications for the FIFA World Cup Qatar 2022.Contact the show: info@hostplanet.club#HostPlanet #HostPlanetPodcast #HostPlanetBitesize #ShortTermRentals #VacationRentals #HolidayLets #Airbnb #BookDirect #PropertyManagement #PropertyInvestment #BookingCom #Vrbo #JamesVarley #Hostfully #PMS #DigitalGuidebooks #SpecialOffer #AlexShapiro #CanMonkey

In this episode of the Host Planet Podcast, we dive into the world of automation, AI, and practical tech tools that help short-term rental (STR) hosts reclaim their time and streamline operations.Our guest is Adam Buckmaster, Director, Product Marketing & Strategic Solutions at eviivo, a leading property management system (PMS) known for empowering hosts through smart, integrated technology. From instant messaging tools to smart guest communications and forward-thinking features, Adam shares invaluable insights into the future of frictionless hosting.Whether you're managing one property or a growing portfolio, this episode covers the must-know tech tips that can dramatically reduce your daily admin. Adam also shares his thoughts on where the industry is heading in 2025, how eviivo is carving out a niche in the competitive PMS space, and why direct bookings still matter more than ever. For hosts who want to stay ahead of the curve without burning out, this episode is a must-listen.Key takeaways:1. Embrace automation, but stay human. Automation can save STR hosts hours every week – but Adam stresses that it's most powerful when it enhances rather than replaces the guest experience. Think smart messaging tools that deliver helpful info at the right time, without sounding robotic.2. Direct bookings still matter. While OTAs are important, Adam highlights that building your direct booking pipeline remains crucial for long-term success. eviivo offers tools to help hosts market directly, reduce commission costs, and build brand loyalty.3. Adopt AI – even if you're sceptical. For hosts hesitant about using AI, Adam offers reassurance: start small, use trusted tools, and don't let fear hold you back. AI isn't just the future – it's already helping thousands of hosts save time and delight guests today.0:11 How can hosts save time with automation and AI6:35 The best times to communicate with guests10:31 Keep a close eye on guest messages13:07 Message to reluctant AI adopters16:48 Airbnb Experiences 20:28 2025 trends23:10 How eviivo stands out in the PMS space28:03 Direct bookings32:09 Favourite brand: Key Data 32:54 Individual shout-out: Ana Harrison 34:03 Top tips to hosts who want to save timeLooking for a great PMS or digital guidebook? You need Hostfully!Check out these special offers:Property Management Software: Get $500 off onboarding by using the code PLANET500.Digital Guidebooks: Get 30% off for life by using the code HOSTPLANETGB.Click here to sign up for Hostfully: https://get.hostfully.com/46p7pafubra1Keen to book a Hostfully demo? Click here to connect with Frank Bosi: https://cal.mixmax.com/frankbosi/demo?re=IiY1x2YuQXZuFGbwR3cvhGQzVWbhpmI&rn=ISelxmchZFIzVWbhpkI&messageId=UjWJnyJQ1a9zxhP2CEmail Frank: frank@hostfully.com Host Planet: https://www.hostplanet.club/James Varley: https://www.linkedin.com/in/jdsvarley/Adam Buckmaster: https://www.linkedin.com/in/adambuckmaster/eviivo: https://eviivo.com/Episode to check next: Stop Building on Someone Else's Land: https://www.youtube.com/watch?v=VbADM2DROtM&t=6sThe Host Planet Podcast is presented by James Varley, a holiday let investor and property manager who is also the Founder of Host Planet. Before founding Host Planet, James spent 20 years in the media, including a decade leading corporate communications for the FIFA World Cup Qatar 2022.Contact the show: info@hostplanet.club#HostPlanet #HostPlanetPodcast #HostPlanetBitesize #ShortTermRentals #VacationRentals #HolidayLets #Airbnb #BookDirect #PropertyManagement #PropertyInvestment #BookingCom #Vrbo #JamesVarley #Hostfully #PMS #DigitalGuidebooks #SpecialOffer #eviivo #AdamBuckmaster

In this episode of Host Planet Bitesize, powered by Hostfully, we're joined by Karishma Lunawat, Programme Operations Manager at PriceLabs, who breaks down five data-driven tactics short-term rental (STR) hosts can use to optimise their minimum stay strategies. Whether you're struggling to fill last-minute gaps or looking to avoid locking in bookings too far in advance, Karishma shares actionable insights that can help hosts protect revenue, boost occupancy, and maximise flexibility.From dynamic adjustments based on seasonality to automation tips that remove guesswork, this conversation is packed with expert advice rooted in data and practical experience. If you've ever wondered how to make your minimum stay rules work smarter, not harder, this episode is for you.Key takeaways:1. Use data to guide decisions. Don't guess your minimum stay rules – let your historical data, demand patterns, and booking windows lead the way.2. Mind the gaps. Use shorter minimum stays to fill those awkward booking gaps in your calendar and drive additional occupancy.3. Protect far-out dates. Avoid setting short minimums too early – longer stays should dominate far in advance, with shorter stays introduced closer to the check-in date.1:55 Data, data, data3:19 Fill the gaps!5:54 Protect your far-out bookings7:41 Reflect the season, not just the calendar9:09 Automate everything with a tool like PriceLabs10:43 Give PriceLabs a try: https://hello.pricelabs.co/?utm_source=hostplanet&utm_medium=referral&utm_campaign=hostplanet&utm_term=hpLooking for a great PMS or digital guidebook? You need Hostfully!Check out these special offers:Property Management Software: Get $500 off onboarding by using the code PLANET500.Digital Guidebooks: Get 30% off for life by using the code HOSTPLANETGB.Click here to sign up for Hostfully: https://get.hostfully.com/46p7pafubra1Keen to book a Hostfully demo? Click here to connect with Frank Bosi: https://cal.mixmax.com/frankbosi/demo?re=IiY1x2YuQXZuFGbwR3cvhGQzVWbhpmI&rn=ISelxmchZFIzVWbhpkI&messageId=UjWJnyJQ1a9zxhP2CEmail Frank: frank@hostfully.com Host Planet: https://www.hostplanet.club/James Varley: https://www.linkedin.com/in/jdsvarley/Karishma Lunawat: https://www.linkedin.com/in/karishmalunawat-5a6a7b113/PriceLabs: https://hello.pricelabs.co/?utm_source=hostplanet&utm_medium=referral&utm_campaign=hostplanet&utm_term=hpEmail: support@pricelabs.coEpisode to check next: Dynamic Pricing Tips For Airbnb Hosts From PriceLabs: https://www.youtube.com/watch?v=eg4aRn9pF64&t=462sHost Planet Bitesize is presented by James Varley, a holiday let investor and property manager who is also the Founder of Host Planet. Before founding Host Planet, James spent 20 years in the media, including a decade leading corporate communications for the FIFA World Cup Qatar 2022.Contact the show: info@hostplanet.club#HostPlanet #HostPlanetPodcast #HostPlanetBitesize #ShortTermRentals #VacationRentals #HolidayLets #Airbnb #BookDirect #PropertyManagement #PropertyInvestment #BookingCom #Vrbo #JamesVarley #Hostfully #PMS #DigitalGuidebooks #SpecialOffer #PriceLabs #DynamicPricing #RevenueManagement

In this episode of the Host Planet Podcast – sponsored by Hostfully – we sit down with Louis Andrews, Director and President of OVO Network, a leading direct booking brand with a portfolio of high-performing chalets in the French Alps. Louis doesn't hold back on what most short-term rental operators are getting wrong when it comes to their direct booking websites. From poor UX to wasted marketing efforts, he shares what it really takes to turn browsers into bookers.Whether you're DIY-ing your site, relying on your PMS, or considering outsourcing, this conversation is packed with actionable advice. Louis also offers a blueprint for building trust, driving conversions, and developing a website that actually supports your business goals. If you've ever questioned whether your direct booking site is worth the effort, this is one episode you can't afford to miss.Key takeaways:1. Don't just build it – optimise it. Most direct booking websites fail because they're not built with the guest in mind. A flashy homepage means nothing if it doesn't convert visitors into bookings.2. Pick the right tool for the job. There's no one-size-fits-all: DIY, PMS-powered sites, or fully custom builds each have pros and cons. Know your resources, your target audience, and your conversion goals.3. Marketing is non-negotiable. If you're not prioritising marketing, your direct booking site is just an expensive business card. Invest in a funnel that drives traffic, builds trust, and delivers results.1:03 Why are most direct booking websites useless?7:33 Where do you start when building a direct booking website?16:42 DIY, PMS, or trust an expert?20:20 How to turn lookers into bookers 24:00 How to emulate OVO Network 32:10 Can having a direct booking website be a waste of time?36:31 Message to property managers who don't prioritise marketing39:19 Airbnb doubling down on experiences and services43:25 Favourite brand: Airbnb47:56 Individual shout-out: Humphrey Bowles49:51 No. 1 lesson learned50:51 PotatoLooking for a great PMS or digital guidebook? You need Hostfully!Check out these special offers:Property Management Software: Get $500 off onboarding by using the code PLANET500.Digital Guidebooks: Get 30% off for life by using the code HOSTPLANETGB.Click here to sign up for Hostfully: https://get.hostfully.com/46p7pafubra1Keen to book a Hostfully demo? Click here to connect with Frank Bosi: https://cal.mixmax.com/frankbosi/demo?re=IiY1x2YuQXZuFGbwR3cvhGQzVWbhpmI&rn=ISelxmchZFIzVWbhpkI&messageId=UjWJnyJQ1a9zxhP2CEmail Frank: frank@hostfully.com Host Planet: https://www.hostplanet.club/James Varley: https://www.linkedin.com/in/jdsvarley/Louis Andrews: https://www.linkedin.com/in/louis-jacques-andrews/OVO Network: https://www.ovonetwork.com/en/homeEpisode to check next: The Smart Way To Price Your Vacation Rental: https://www.youtube.com/watch?v=YsHYwAUreLsHost Planet Podcast is presented by James Varley, a holiday let investor and property manager who is also the Founder of Host Planet. Before founding Host Planet, James spent 20 years in the media, including a decade leading corporate communications for the FIFA World Cup Qatar 2022.Contact the show: info@hostplanet.club#HostPlanet #HostPlanetPodcast #HostPlanetBitesize #ShortTermRentals #VacationRentals #HolidayLets #Airbnb #BookDirect #PropertyManagement #PropertyInvestment #BookingCom #Vrbo #JamesVarley #Hostfully #PMS #DigitalGuidebooks #SpecialOffer #LouisAndrews #OVONetwork

Design is more than just aesthetics – it's how your space makes guests feel, how it connects to the surroundings, and how well it stands the test of time. In this episode of Host Planet Bitesize, award-winning architect Peter Markos shares five essential design principles every short-term rental host should consider before breaking ground or revamping their property.From integrating natural elements to understanding bigger is not necessarily better, Peter's advice is rooted in both practicality and creativity. Whether you're designing a cabin in the woods or a coastal retreat, this episode is packed with insights to help your rental stand out — thoughtfully and sustainably.Key takeaways:1. Design with nature, not against it. Properties that embrace natural materials, views, and light feel more welcoming and memorable.2. Let the location lead. A well-designed STR should reflect and respond to its setting – urban, rural, coastal, or mountainous.3. Think long-term. Design choices should be durable, timeless, and low-maintenance – saving money and headaches down the line.1:54 Integrate nature into the design4:48 Bigger is not necessarily better6:43 A design which responds to the location8:53 Build a brand around the structure10:49 Design for the long-term14:09 Peter's ideal rental16:10 Markos Design WorkshopLooking for a great PMS or digital guidebook? You need Hostfully!Check out these special offers:Property Management Software: Get $500 off onboarding by using the code PLANET500.Digital Guidebooks: Get 30% off for life by using the code HOSTPLANETGB.Click here to sign up for Hostfully: https://get.hostfully.com/46p7pafubra1Keen to book a Hostfully demo? Click here to connect with Frank Bosi: https://cal.mixmax.com/frankbosi/demo?re=IiY1x2YuQXZuFGbwR3cvhGQzVWbhpmI&rn=ISelxmchZFIzVWbhpkI&messageId=UjWJnyJQ1a9zxhP2CEmail Frank: frank@hostfully.com Host Planet: https://www.hostplanet.club/James Varley: https://www.linkedin.com/in/jdsvarley/Peter Markos: https://www.linkedin.com/in/peter-markos-riba-40281bab/Markos Design Workshop: https://www.markosdesignworkshop.com/Episode to check next: 10 Tips To Boost Your Airbnb Listing: https://www.youtube.com/watch?v=iLBGxHFSSo4&t=516sHost Planet Bitesize is presented by James Varley, a holiday let investor and property manager who is also the Founder of Host Planet. Before founding Host Planet, James spent 20 years in the media, including a decade leading corporate communications for the FIFA World Cup Qatar 2022.Contact the show: info@hostplanet.club#HostPlanet #HostPlanetPodcast #HostPlanetBitesize #ShortTermRentals #VacationRentals #HolidayLets #Airbnb #BookDirect #PropertyManagement #PropertyInvestment #BookingCom #Vrbo #JamesVarley #Hostfully #PMS #DigitalGuidebooks #SpecialOffer #PeterMarkos

What does it take to be a great host and a great neighbour? In this episode of the Host Planet Podcast, we're joined by Nils Mattisson, CEO and Co-Founder of Minut – the leading smart monitoring solution designed for short-term rental hosts.Drawing on experience from his time at Apple and insights gained while founding Minut, Nils explains how hosts can maintain trust with neighbours, prevent party issues, and stay ahead of growing regulation – all while protecting guest privacy.We dive into how Minut works, how it's evolving to meet the demands of 2025, and why it's becoming an essential tool for hosts who want to be proactive and professional. Nils also shares valuable lessons from the field, real-world feedback from property managers and communities, and his take on how short-term rental regulation will continue to shape the future of hosting.Key takeaways:1. Minut helps hosts be better neighbours. It monitors noise, occupancy, and motion without compromising guest privacy, building trust on all sides.2. Tech can support compliance. As regulation increases, tools like Minut help hosts stay ahead of local rules and reduce complaints.3. Being a great host is about people. From communication to community impact, human connection still matters most – and smart tech should enhance that, not replace it.1:03 How to be a good neighbour3:35 How Minut can help hosts be good neighbours6:32 How Minut works11:09 Founding Minut, via Apple and Airbnb15:23 How Nils expects Minut tech to develop18:42 How Minut can help to combat regulation21:47 Feedback from owners and neighbours about Minut23:29 Communication in relation to using a monitoring tool25:18 2025 trends, starting with regulation27:28 Favourite brand: Wander28:14 Individual shout-out: Alexander Limpert, GuestReady28:41 No. 1 lesson learned: it's all about peopleLooking for a great PMS or digital guidebook? You need Hostfully! Check out these special offers:Property Management Software: Get $500 off onboarding by using the code PLANET500.Digital Guidebooks: Get 30% off for life by using the code HOSTPLANETGB.Click here to sign up for Hostfully: https://get.hostfully.com/46p7pafubra1Keen to book a Hostfully demo? Click here to connect with Frank Bosi: https://cal.mixmax.com/frankbosi/demo?re=IiY1x2YuQXZuFGbwR3cvhGQzVWbhpmI&rn=ISelxmchZFIzVWbhpkI&messageId=UjWJnyJQ1a9zxhP2CEmail Frank: frank@hostfully.comHost Planet: https://www.hostplanet.club/James Varley: https://www.linkedin.com/in/jdsvarley/Nils Mattisson: https://www.linkedin.com/in/nmattisson/Minut: https://www.minut.com/Episode to check next: This Vacation Rental Tool Thinks Differently: https://www.youtube.com/watch?v=Sh_Bal6ll-w&t=1634sHost Planet Podcast is presented by James Varley, a holiday let investor and property manager who is also the Founder of Host Planet. Before founding Host Planet, James spent 20 years in the media, including a decade leading corporate communications for the FIFA World Cup Qatar 2022.Contact the show: info@hostplanet.club#HostPlanet #HostPlanetPodcast #HostPlanetBitesize #ShortTermRentals #VacationRentals #HolidayLets #Airbnb #BookDirect #PropertyManagement #PropertyInvestment #BookingCom #Vrbo #JamesVarley #NilsMattisson #Minut #NoiseMonitoring #STR #Regulation

If you're listing your property on Booking.com, this episode is essential listening. We're joined by Miro Gospodinov, Founder and CEO of my Data Value, who shares expert tips on how to improve your visibility, increase bookings, and get the most out of Booking.com's powerful platform.Miro explains how Booking.com's algorithm works, why consistent optimisation matters, and what hosts and managers often overlook – from using the extranet more effectively to testing changes with real-time data. Whether you're just getting started or want to boost your performance, this episode will help you unlock the full potential of one of the world's most important OTAs.Key takeaways:1. Visibility = revenue. The higher you rank, the more bookings you'll generate. Optimising your profile regularly is crucial.2. Use the tools Booking.com provides. From promotions to the extranet, leverage the platform's features to stand out.3. Always be testing. Small changes (like pricing or messaging tweaks) should be tested and monitored to see what really moves the needle.2:26 The higher you rank, the more bookings you will achieve4:24 How to improve your ranking6:36 Can you always run a special offer?7:47 Tips to increase visibility10:29 Use the Booking.com extranet 13:50 Test the changes you make17:11 What you need to get right from day one19:49 my Data ValueLooking for a great PMS or digital guidebook? You need Hostfully! Check out these special offers:Property Management Software: Get $500 off onboarding by using the code PLANET500.Digital Guidebooks: Get 30% off for life by using the code HOSTPLANETGB.Click here to sign up for Hostfully: https://get.hostfully.com/46p7pafubra1Keen to book a Hostfully demo? Click here to connect with Frank Bosi, Hostfully's Senior Director of Partner Development: https://cal.mixmax.com/frankbosi/demo?re=IiY1x2YuQXZuFGbwR3cvhGQzVWbhpmI&rn=ISelxmchZFIzVWbhpkI&messageId=UjWJnyJQ1a9zxhP2CHost Planet: https://www.hostplanet.club/James Varley: https://www.linkedin.com/in/jdsvarley/Miro Gospodinov: https://www.linkedin.com/in/miro-g/my Data Value: https://www.mydatavalue.com/Episode to check next: Learn How To Take Great Photos For Your Airbnb: https://www.youtube.com/watch?v=vi9XiAQ1H-0&t=1sHost Planet Bitesize is presented by James Varley, a holiday let investor and property manager who is also the Founder of Host Planet. Before founding Host Planet, James spent 20 years in the media, including a decade leading corporate communications for the FIFA World Cup Qatar 2022.Contact the show: info@hostplanet.club#HostPlanet #HostPlanetPodcast #HostPlanetBitesize #ShortTermRentals #VacationRentals #HolidayLets #Airbnb #BookDirect #PropertyManagement #PropertyInvestment #BookingCom #Vrbo #MyDataValue #JamesVarley #MiroGospodinov

Are short-term rental hosts putting their entire business at risk by relying too heavily on platforms like Airbnb? In this episode of the Host Planet Podcast, sponsored by Hostfully, we sit down with Humphrey Bowles, Founder and CEO of Truvi (formerly Superhog), to unpack why hosts need to stop "building on someone else's land" – and what they can do to protect their properties and future-proof their operations.From the risks of unchecked guest bookings to the myths around instant book and platform policies, Humphrey offers a no-nonsense take on why verification and guest screening are non-negotiables in today's market. He also dives into Truvi's evolving tech, how it differs from Airbnb and Booking.com's approach, and why thinking like a true hospitality business owner – not just a platform host – is the mindset shift STR pros need now more than ever.Key takeaways:1. Airbnb isn't your safety net – Hosts must take ownership of guest screening, verification, and risk mitigation instead of relying on platforms to protect them.2. Guest screening tech has evolved – Tools like Truvi go beyond basic checks, offering a smarter, scalable way to verify guests and protect your property.3. Think like a business owner – To build long-term success, stop acting like a user of someone else's system – and start building your own trusted brand and booking flow.1:09 Stop building your business on someone else's land3:09 Would we be having this conversation if Airbnb didn't exist?6:32 Airbnb has so much power (so hosts need to fight back)10:31 The danger of just being an Airbnb host12:10 Does Airbnb have a shelf life?15:34 Airbnb's policy changes17:06 Truvi19:20 The verification process21:37 Risks of not verifying your guests23:44 Are Airbnb and Booking.com doing enough when it comes to guest screening?27:49 The difference between Airbnb and Booking.com31:26 How guest screening tech is evolving34:19 The biggest myth about guest screening37:21 Instant book is OK – so long as you screen guests38:48 Favourite brands: Boostly, StayFi, Breezeway, PriceLabs, Beyond40:07 Individual shout-out: the guests who book direct41:28 Stop thinking like a platform host and start thinking like a hospitality business ownerLooking for a great PMS or digital guidebook? You need Hostfully! Check out these special offers:Property Management Software: Get $500 off onboarding by using the code PLANET500.Digital Guidebooks: Get 30% off for life by using the code HOSTPLANETGB.Click here to sign up for Hostfully: https://get.hostfully.com/46p7pafubra1Keen to book a Hostfully demo? Click here to connect with Frank Bosi: https://cal.mixmax.com/frankbosi/demo?re=IiY1x2YuQXZuFGbwR3cvhGQzVWbhpmI&rn=ISelxmchZFIzVWbhpkI&messageId=UjWJnyJQ1a9zxhP2CEmail Frank: frank@hostfully.comHost Planet: https://www.hostplanet.club/James Varley: https://www.linkedin.com/in/jdsvarley/Humphrey Bowles: https://www.linkedin.com/in/humphrey-bowles/Truvi: https://truvi.com/The Entrepreneurial Illusion: They Take the Gold, You Keep the Glitter | Humphrey Bowles: https://www.youtube.com/watch?v=ARGCJ7cSsDIEpisode to check next: This Vacation Rental Pricing Tool Thinks Differently: https://www.youtube.com/watch?v=Sh_Bal6ll-wHost Planet Podcast is presented by James Varley, a holiday let investor and property manager who is also the Founder of Host Planet. Before founding Host Planet, James spent 20 years in the media, including a decade leading corporate communications for the FIFA World Cup Qatar 2022.Contact the show: info@hostplanet.club#HostPlanet #HostPlanetPodcast #HostPlanetBitesize #ShortTermRentals #VacationRentals #HolidayLets #Airbnb #BookDirect #PropertyManagement #PropertyInvestment #BookingCom #Vrbo #JamesVarley #HumphreyBowles #Truvi #Superhog #GuestScreening

In this episode of the Vacation Rental Success Podcast, host Heather Bayer sits down with Fred Bassili from Hostfully to discuss the evolving role of AI in vacation rental businesses and how short-term rental managers can use AI tools and workflows to scale operations, improve guest communication, and boost owner acquisition. Fred Bassili, a seasoned content and marketing strategist at Hostfully, brings a wealth of experience from both sides of the vacation rental industry - as a former host and now a driving force behind tech adoption and education. With a background in content development and a passion for simplifying complex technologies, Fred is on a mission to help property managers use AI in practical, hospitality-centered ways. His insights come not only from his work at Hostfully, but from years of observing the shift in industry sophistication and tech stack growth among property managers worldwide. Revolutionize Your Employee Onboarding with THRIVE Essentials: Faster Training, Stronger Teams, Better Results! Discover how THRIVE Essentials accelerates onboarding for new property management staff, boosting performance and reducing turnover. >> THRIVE Essentials Are you listening to this podcast on the move? Get to the show notes here: https://www.vacationrentalformula.com/VRS619

What separates an average short-term rental from one that guests rave about? According to Mark Lumpkin from STR Cribs, it often comes down to the simple, thoughtful details that elevate comfort, security, and overall experience. In this episode of Host Planet Bitesize, Mark shares practical, no-nonsense upgrades that property managers and hosts can implement to boost reviews, improve operations, and impress guests from the moment they arrive.From the type of bedding you choose, to the importance of a full-length mirror, and why smart locks aren't optional anymore, Mark walks us through the small changes that can make a big difference. He also dives into location-specific amenities, how to think like your guest avatar, and the work STR Cribs is doing to help hosts design guest-centric stays that convert.Key takeaways:1. Smart locks = smart hosting – a high-quality smart lock adds convenience, security, and a smoother guest check-in experience.2. Design for your guest avatar – tailoring your amenities and decor to your ideal guest helps you stand out in a crowded market.3. Details matter – quality bedding, a full-length mirror, and relevant amenities can be the difference between a 4-star and a 5-star stay.1:59 Use a good quality smart lock4:01 Use high quality bedding5:30 Install a full-length mirror6:58 Location-specific amenities7:57 Think about your guest avatar 9:28 STR CribsLooking for a great PMS or digital guidebook? You need Hostfully! Check out these special offers:Property Management Software: Get $500 off onboarding by using the code PLANET500.Digital Guidebooks: Get 30% off for life by using the code HOSTPLANETGB.Click here to sign up for Hostfully: https://get.hostfully.com/46p7pafubra1Keen to book a Hostfully demo? Click here to connect with Frank Bosi, Hostfully's Senior Director of Partner Development: https://cal.mixmax.com/frankbosi/demo?re=IiY1x2YuQXZuFGbwR3cvhGQzVWbhpmI&rn=ISelxmchZFIzVWbhpkI&messageId=UjWJnyJQ1a9zxhP2CHost Planet: https://www.hostplanet.club/James Varley: https://www.linkedin.com/in/jdsvarley/Mark Lumpkin: https://www.linkedin.com/in/mark-lumpkin-84b173142/Mark's email: mlumpkin@strcribs.comCompany: https://strcribs.com/Episode to check next: Learn How To Take Great Photos For Your Airbnb: https://www.youtube.com/watch?v=vi9XiAQ1H-0Host Planet Bitesize is presented by James Varley, a holiday let investor and property manager who is also the Founder of Host Planet. Before founding Host Planet, James spent 20 years in the media, including a decade leading corporate communications for the FIFA World Cup Qatar 2022.Contact the show: info@hostplanet.club#HostPlanet #HostPlanetPodcast #HostPlanetBitesize #ShortTermRentals #VacationRentals #HolidayLets #Airbnb #BookDirect #PropertyManagement #PropertyInvestment #BookingCom #Vrbo #JamesVarley #MarkLumpkin #STRCribs #Hostfully

If you're still setting a base price and hoping for the best, it's time to rethink your entire approach to pricing. On this episode of the Host Planet Podcast, sponsored by Hostfully, we're joined by Neal Cyr, CEO and Co-Founder at Quibble, to talk all things dynamic pricing – and why the strategies many hosts rely on are not just outdated, but potentially costing them bookings and revenue.Neal explains why fixed minimum rates and base prices might be doing more harm than good, how to find your occupancy sweet spot, and what hosts can learn from the airline industry about pricing with discipline. He also shares how Quibble sets itself apart from other tools, especially when dealing with unique properties, and why tweaking your strategy regularly is key to long-term success.Three key takeaways:1. Forget the base price – Neal argues that starting with a fixed base rate can limit your revenue potential and prevent you from adapting to real-time market conditions.2. Aggressive discounting is a mistake – Many hosts over-correct when trying to fill their calendars, but smart, data-driven pricing is more effective than slashing rates.3. Discipline is everything – Just like airlines, successful STR hosts treat pricing as a performance lever, not a set-and-forget function.0:56 Why is setting a base price a waste of time?1:43 How can you find the optimal price?5:03 Comparisons to other dynamic pricing tools7:50 Is there an argument to say you shouldn't set a minimum rate?9:23 The occupancy level sweet spot11:02 The challenge of pricing ‘unique' rentals11:55 What to consider when pricing13:56 How Quibble is different to other tools16:25 Is this set and forget?18:14 How often should hosts be tweaking their rates?19:29 The most common pricing mistake: aggressive discounting21:06 How airlines price (and what we can learn)22:50 What we can learn from airline pricing: discipline24:34 The correct set-up is essential for dynamic pricing 26:02 Quibble success stories27:04 $10 per property, per month. Check out Quibble:27:26 AI confusion 28:43 Favourite brand: Casago29:26 Individual shout-out: Jim Barlow30:06 Biggest lesson learnedLooking for a great PMS or digital guidebook? You need Hostfully! Check out these special offers:Property Management Software: Get $500 off onboarding by using the code PLANET500.Digital Guidebooks: Get 30% off for life by using the code HOSTPLANETGB.Click here to sign up for Hostfully: https://get.hostfully.com/46p7pafubra1Keen to book a Hostfully demo? Click here to connect with Frank Bosi: https://cal.mixmax.com/frankbosi/demo?re=IiY1x2YuQXZuFGbwR3cvhGQzVWbhpmI&rn=ISelxmchZFIzVWbhpkI&messageId=UjWJnyJQ1a9zxhP2CEmail Frank: frank@hostfully.comHost Planet: https://www.hostplanet.club/James Varley: https://www.linkedin.com/in/jdsvarley/Neal Cyr: https://www.linkedin.com/in/nealcyr/Quibble: https://quibblerm.com/Episode to check next: The Smart Way to Price Your Vacation Rental: https://www.youtube.com/watch?v=YsHYwAUreLsHost Planet Podcast is presented by James Varley, a holiday let investor and property manager who is also the Founder of Host Planet. Before founding Host Planet, James spent 20 years in the media, including a decade leading corporate communications for the FIFA World Cup Qatar 2022.Contact the show: info@hostplanet.club#HostPlanet #HostPlanetPodcast #HostPlanetBitesize #ShortTermRentals #VacationRentals #HolidayLets #Airbnb #BookDirect #PropertyManagement #PropertyInvestment #BookingCom #Vrbo #Quibble #NealCyr #RevenueManagement #DynamicPricing #JamesVarley

In this episode of Host Planet Bitesize – sponsored by Hostfully – we welcome Jay Ullrich, CEO and Co-Founder of HostBuddy AI, to share five expert tips for automating your guest messaging without losing the personal touch.Whether you're just getting started with automation or looking to fine-tune your current setup, this episode will help you level up your systems, avoid common pitfalls, and get the most out of your AI tools – without sounding like a robot.Key takeaways:* Create well-timed, value-driven guest touch points that feel human.* Use automation to boost occupancy with smart gap-night upsells.* Avoid robotic AI by using SOPs and digital guidebooks to guide your tools.1:57 Create touch points with your guests3:20 Stop sending messages to the wrong guest at the wrong time5:21 Automate gap night upsells7:24 Don't use AI that doesn't sound like you10:44 Use standard operating procedures and digital guidebooks to help the AI (it will need it!)14:11 Check out HostBuddy AILooking for a great PMS or digital guidebook? You need Hostfully! Check out these special offers:Property Management Software: Get $500 off onboarding by using the code PLANET500.Digital Guidebooks: Get 30% off for life by using the code HOSTPLANETGB.Click here to sign up for Hostfully: https://get.hostfully.com/46p7pafubra1Keen to book a Hostfully demo? Click here to connect with Frank Bosi: https://cal.mixmax.com/frankbosi/demo?re=IiY1x2YuQXZuFGbwR3cvhGQzVWbhpmI&rn=ISelxmchZFIzVWbhpkI&messageId=UjWJnyJQ1a9zxhP2CEmail Frank: frank@hostfully.comHost Planet: https://www.hostplanet.club/James Varley: https://www.linkedin.com/in/jdsvarley/Jay Ullrich: https://www.linkedin.com/in/jaytullrich/HostBuddy AI: https://www.hostbuddy.ai/Episode to check next: Airbnb Hosts: Stop Saying No To Pets!: https://www.youtube.com/watch?v=6_MoRATH9coHost Planet Bitesize is presented by James Varley, a holiday let investor and property manager who is also the Founder of Host Planet. Before founding Host Planet, James spent 20 years in the media, including a decade leading corporate communications for the FIFA World Cup Qatar 2022.Contact the show: info@hostplanet.club#HostPlanet #HostPlanetPodcast #HostPlanetBitesize #ShortTermRentals #VacationRentals #HolidayLets #Airbnb #BookDirect #PropertyManagement #PropertyInvestment #BookingCom #Vrbo #AI #GuestCommunication #Automation

In this episode of the Host Planet Podcast – sponsored by Hostfully – we're joined by Johanne Hedges, Co-Founder of LiBi, to explore how short-term rental hosts and property managers can build stronger guest loyalty – and boost revenue in the process. Johanne shares insights on how to elevate the guest experience through simple, hotel-inspired touches.From the power of a good mattress to the psychology behind premium add-ons, Johanne reveals how LiBi is helping operators across all budgets create memorable stays while monetising smartly. Whether you're new to the industry or scaling fast, this episode is packed with practical advice you can implement right away.Key takeaways:* Why many hosts overlook the importance of understanding their true guest experience.* Simple ways to upsell and increase your revenue – from high-earning items to everyday essentials.* How LiBi's plug-and-play platform helps you stand out while staying within budget.There are shout-outs for yhangry and James Varley during the episode, plus a sponsor mention for Hostfully.0:07 Where are hosts falling short when it comes to building loyalty?1:17 How important is it for owners to understand the guest experience they are offering?1:59 What can we learn from hotels?3:41 Get a good mattress! 4:18 What can operators do to stand out?5:24 Upselling traction7:37 Shout about your USPs8:50 LiBi11:16 LiBi can suit any budget12:53 Working with LiBi and the most popular products14:44 The high-earning commission items15:34 The best ways of upselling18:08 LiBi integrations18:59 LiBi website:19:46 Favourite brand: yhangry20:25 Individual shout-out: James Varley21:06 Go back to basicsLooking for a great PMS or digital guidebook? You need Hostfully! Check out these special offers:Property Management Software: Get $500 off onboarding by using the code PLANET500.Digital Guidebooks: Get 30% off for life by using the code HOSTPLANETGB.Click here to sign up for Hostfully: https://get.hostfully.com/46p7pafubra1Keen to book a Hostfully demo? Click here to connect with Frank Bosi: https://cal.mixmax.com/frankbosi/demo?re=IiY1x2YuQXZuFGbwR3cvhGQzVWbhpmI&rn=ISelxmchZFIzVWbhpkI&messageId=UjWJnyJQ1a9zxhP2CEmail Frank: frank@hostfully.comHost Planet: https://www.hostplanet.club/James Varley: https://www.linkedin.com/in/jdsvarley/Guest: Johanne Hedges: https://www.linkedin.com/in/johanne-hedges-cofounder-libi/Company: LiBi: https://www.libiloves.com/Episode to check next: The Smart Way to Price Your Vacation Rental: https://www.youtube.com/watch?v=YsHYwAUreLs&t=3sHost Planet Podcast is presented by James Varley, a holiday let investor and property manager who is also the Founder of Host Planet. Before founding Host Planet, James spent 20 years in the media, including a decade leading corporate communications for the FIFA World Cup Qatar 2022.Contact the show: info@hostplanet.club#HostPlanet #HostPlanetPodcast #HostPlanetBitesize #ShortTermRentals #VacationRentals #HolidayLets #Airbnb #BookDirect #PropertyManagement #PropertyInvestment #BookingCom #Vrbo #LiBi #JohanneHedges

In this episode of Host Planet Bitesize – sponsored by Hostfully – we're joined by Chris Rule from Turno to break down five compelling reasons why vacation rental owners should consider allowing pets. From expanding your guest pool to increasing your nightly rate, Chris shares real-world insights that show how being pet-friendly can be a game-changer for short-term rental hosts looking to boost bookings and guest satisfaction.Chris also addresses common concerns – like cleaning and property care – and explains how services like Turno can help hosts maintain high standards while welcoming furry friends. Plus, he shares practical tips on how to go the extra mile for pet owners and create a five-star experience that encourages longer stays, repeat visits, and glowing reviews.Key takeaways:* Pet-friendly properties attract more guests and often lead to longer stays.* You can increase your rates and build stronger guest loyalty.* With the right cleaning support, welcoming pets doesn't mean sacrificing quality.1:57 A larger guest pool2:27 You can charge more2:46 Guest loyalty3:22 Longer stays4:08 Pet owners are responsible5:26 This is where short-term rentals can stand out against hotels6:30 Pet lodging can be expensive7:51 Deeper cleaning (Turno can help!)9:44 How to go the extra mile for guests with pets 11:00 Trust the pet owners12:29 Head to Turno for all your short-term rental cleaning needsLooking for a great PMS or digital guidebook? You need Hostfully! Check out these special offers:Property Management Software: Get $500 off onboarding by using the code PLANET500.Digital Guidebooks: Get 30% off for life by using the code HOSTPLANETGB.Click here to sign up for Hostfully: https://get.hostfully.com/46p7pafubra1Keen to book a Hostfully demo? Click here to connect with Frank Bosi: https://cal.mixmax.com/frankbosi/demo?re=IiY1x2YuQXZuFGbwR3cvhGQzVWbhpmI&rn=ISelxmchZFIzVWbhpkI&messageId=UjWJnyJQ1a9zxhP2CEmail Frank: frank@hostfully.comHost Planet: https://www.hostplanet.club/James Varley: https://www.linkedin.com/in/jdsvarley/Chris Rule: https://www.linkedin.com/in/chris-rule-88874b8/Turno: https://turno.com/find-airbnb-cleaners/?utm_source=ad&utm_medium=promoted&utm_campaign=hch_a_to_zEpisode to check next: 10 Tips To Boost Your Airbnb Listing: https://www.youtube.com/watch?v=iLBGxHFSSo4&t=514sHost Planet Bitesize is presented by James Varley, a holiday let investor and property manager who is also the Founder of Host Planet. Before founding Host Planet, James spent 20 years in the media, including a decade leading corporate communications for the FIFA World Cup Qatar 2022.Contact the show: info@hostplanet.club#HostPlanet #HostPlanetPodcast #HostPlanetBitesize #ShortTermRentals #VacationRentals #HolidayLets #Airbnb #BookDirect #PropertyManagement #PropertyInvestment #BookingCom #Vrbo #ChrisRule #Cleaning #Pets #Turno #STRCleaning

Airbnb hosts – this one's for you!Want to optimise your listing, attract more guests, and rack up those five-star reviews? Then don't miss this episode of Host Planet Bitesize, sponsored by Hostfully.Our special guest is Sabrina Calnan from bnbExcellent — an Airbnb Superhost Ambassador, co-host of 35 properties, and mentor to over 500 hosts worldwide.Sabrina shares 10 powerful tips to help you crack the Airbnb algorithm, boost visibility, and turn more clicks into bookings. If you're serious about levelling up your short-term rental game and increasing revenue, this episode is packed with actionable gold.Tune in now and start standing out on Airbnb.Key takeaways:• Turn on professional hosting tools and do not price your listing too low.• Know your ideal guest and understand what your competitors are doing.• Use professional photos and a dynamic pricing tool from day one.1:12 Tip 1: turn on professional hosting tools2:00 Tip 2: charge an all-in-one price5:56 Don't price low at the start6:53 Tip 3: know who your ideal guest is8:47 Tip 4: do not use smart pricing within Airbnb9:54 Tip 5: search your competitor pricing11:40 Tip 6: your content should highlight your stand-out features13:35 Tip 7: use the insights tab in Airbnb15:07 Tip 8: put content in every single field16:22 Tip 9: respond to guests quickly17:26 Tip 10: use professional photos18:23 Good design is incredibly important19:54 Common mistakes 22:04 Start with Airbnb tech and a dynamic pricing tool23:32 Connect with Sabrina and bnbExcellent Looking for a great PMS or digital guidebook? You need Hostfully! Check out these special offers:Property Management Software: Get $500 off onboarding by using the code PLANET500.Digital Guidebooks: Get 30% off for life by using the code HOSTPLANETGB.Click here to sign up for Hostfully: https://get.hostfully.com/46p7pafubra1Keen to book a Hostfully demo? Click here to connect with Frank Bosi: https://cal.mixmax.com/frankbosi/demo?re=IiY1x2YuQXZuFGbwR3cvhGQzVWbhpmI&rn=ISelxmchZFIzVWbhpkI&messageId=UjWJnyJQ1a9zxhP2CEmail Frank Bosi: frank@hostfully.comHost Planet: https://www.hostplanet.club/James Varley: https://www.linkedin.com/in/jdsvarley/Sabrina Calnan: https://www.linkedin.com/in/sabrinacalnan/Free checklist from bnbExcellent: https://www.bnbexcellent.com/hostplanetEpisode to check next: This Is How Airbnb Hosts Can Deliver A Great Guest Experience & Secure 5-Star Reviews Every Time: https://www.youtube.com/watch?v=QA8Wiv1EKlk&t=4sHost Planet Bitesize is presented by James Varley, a holiday let investor and property manager who is also the Founder of Host Planet. Before founding Host Planet, James spent 20 years in the media, including a decade leading corporate communications for the FIFA World Cup Qatar 2022.Contact the show: info@hostplanet.club#hostplanet  #HostPlanetPodcast #HostPlanetBitesize #ShortTermRentals #VacationRentals #HolidayLets #Airbnb #BookDirect #PropertyManagement #PropertyInvestment #BookingCom #Vrbo #SabrinaCalnan #AirbnbSuperhost #Superhost #bnbExcellent

In this episode, we welcome Susan Barry, host of the Top Floor podcast and founder/CEO of Hive Marketing. Dive into Susan's extensive background in hospitality, from her early days in restaurant catering to her significant role in Starwood, opening New Build hotels. Discover her journey of starting her own business during the financial crisis and evolving it into a B2B marketing powerhouse in the hospitality industry. Susan shares how she launched her podcast, Top Floor, and its growth over the last four years, while discussing the state of the hospitality industry, technology gaps, and trends. Tune in for an engaging conversation that covers the importance of treating teams well, bringing back the essence of hospitality, and the future of hotel and short-term rental integration. Don't miss Susan's invaluable insights and her passion for the industry's progression! Connect with Susan Barry: ⁠⁠LinkedIn⁠⁠ ⁠⁠Hive Marketing The Top Floor Podcast SLICK50 - for 50% off LinkedIn Content Made Easy Connect with Wil: ⁠⁠LinkedIn⁠⁠ ⁠⁠Instagram⁠⁠ This episode is brought to you by our sponsors at: ⁠⁠Hostfully⁠⁠ – $500 off onboarding fee using code SLICK500 - Connect with⁠⁠ Frank here!⁠⁠ ⁠⁠Send Squared⁠⁠, the Hubspot for Hospitality Brands & Professionals! Get your business and leads organized and automated with Send Squared, the industry's best CRM! ——– Thank you for tuning into our podcast!⁠⁠ Slick Talk⁠⁠ is a⁠⁠ Hospitality.FM⁠⁠ production, and you can find more of our shows at Hospitality.FM or anywhere else you listen to your podcasts! Listen to more episodes on our⁠⁠ website⁠⁠ and take a look at our amazing⁠⁠ podcast and network sponsors⁠⁠ that make this all possible! You can also listen to our Monday morning podcast,⁠⁠ Good Morning Hospitality⁠⁠, where we discuss the industry in a more casual setting! If you ever want to contact us for guest suggestions or anything else related to the podcast, please fill out⁠⁠ our contact form⁠⁠, and we will be in touch! Last but not least, we love to connect on LinkedIn!⁠⁠ Let's connect⁠⁠ there so you can see the daily content we post beyond the podcast! Learn more about your ad choices. Visit megaphone.fm/adchoices

In this heartfelt episode, Wil Slickers sits down with Tom Goodwin, a hospitality veteran and current co-owner of Mountain Laurel Chalets. Tom shares the incredible journey of taking over his in-laws' legacy business, the challenges faced, and the personal growth he's experienced over the years. From leading a successful hospitality firm to creating a podcast that tells the rich stories of Gatlinburg, Tom's insights into leadership, vulnerability, and the importance of lingering in life are profound. This episode is a must-listen for anyone interested in the true spirit of hospitality, leadership in turbulent times, and the power of storytelling. Connect with Tom Goodwin: ⁠LinkedIn⁠ ⁠Mountain Laurel Chalets' ⁠ For The Love of Gatlinburg Podcast Connect with Wil: ⁠LinkedIn⁠ ⁠Instagram⁠ This episode is brought to you by our sponsors at: ⁠Hostfully⁠ – $500 off onboarding fee using code SLICK500 - Connect with⁠ Frank here!⁠ ⁠Send Squared⁠, the Hubspot for Hospitality Brands & Professionals! Get your business and leads organized and automated with Send Squared, the industry's best CRM! ——– Thank you for tuning into our podcast!⁠ Slick Talk⁠ is a⁠ Hospitality.FM⁠ production, and you can find more of our shows at Hospitality.FM or anywhere else you listen to your podcasts! Listen to more episodes on our⁠ website⁠ and take a look at our amazing⁠ podcast and network sponsors⁠ that make this all possible! You can also listen to our Monday morning podcast,⁠ Good Morning Hospitality⁠, where we discuss the industry in a more casual setting! If you ever want to contact us for guest suggestions or anything else related to the podcast, please fill out⁠ our contact form⁠, and we will be in touch! Last but not least, we love to connect on LinkedIn!⁠ Let's connect⁠ there so you can see the daily content we post beyond the podcast! Learn more about your ad choices. Visit megaphone.fm/adchoices

Big changes are coming to Airbnb's terms of service—and hosts need to take action. In this bonus episode, we break down Airbnb's updated Off-Platform and Fee Transparency Policy, which officially goes into effect May 10, 2025.From mandatory fees and upsells to off-platform communication, security deposits, and software compliance, we walk through the biggest updates, what they mean for your short-term rental business, and how to stay compliant without panic.You'll learn:What must be listed in your Airbnb description now (and why)How to handle upsells the right way under the new policyWhether you can still use services like Hostfully, StayFi, or other API toolsThe gray areas (and why you should be cautious)Our personal take on why this might be a good thing for hosts in the long runThis episode is not legal advice—we're sharing what we know and what we're hearing across the industry. Be sure to do your own research, talk to your tech partners, and reach out to Airbnb directly for your specific circumstances.Resources:Airbnb Off-Platform and Fee Transparency Policy UpdateHow to Create a Direct Booking Site for Your Airbnb Business | Subscribe to our YouTube Channel!Mentioned in this episode:Make More Money in 2025! Join us for a Pricing Boot Camp!Make More Money in 2025! Join us for a Pricing Boot Camp!

Join us for an exciting episode as we chat with Steve Carran, the co-host of the Modern Hotelier Podcast! In this episode, we geek out about the ins and outs of podcasting, discussing the behind-the-scenes work, the rise of AI in hospitality, and the importance of personalization in enhancing guest experiences. Steve shares his journey from working under a property management company to spinning off the Modern Hotelier as an independent media brand. We also dive into trending topics in the hotel industry, the art of guest experience, and the challenges and rewards of being full-time podcasters. Don't miss this engaging episode where we explore the dynamic crossover of podcasting and hospitality!  Connect with Steve Carran: LinkedIn Modern Hotelier Podcast Connect with Wil: LinkedIn Instagram This episode is brought to you by our sponsors at: Hostfully – $500 off onboarding fee using code SLICK500 - Connect with Frank here! Send Squared, the Hubspot for Hospitality Brands & Professionals! Get your business and leads organized and automated with Send Squared, the industry's best CRM! ——– Thank you for tuning into our podcast! Slick Talk is a Hospitality.FM production, and you can find more of our shows at Hospitality.FM or anywhere else you listen to your podcasts! Listen to more episodes on our website and take a look at our amazing podcast and network sponsors that make this all possible! You can also listen to our Monday morning podcast, Good Morning Hospitality, where we discuss the industry in a more casual setting! If you ever want to contact us for guest suggestions or anything else related to the podcast, please fill out our contact form, and we will be in touch! Last but not least, we love to connect on LinkedIn! Let's connect there so you can see the daily content we post beyond the podcast! Learn more about your ad choices. Visit megaphone.fm/adchoices

In this episode of Slick Talk, Wil Slickers is joined by Jennifer Barnwell from Curator Hotel Collection. They discuss the unique perks of operating an independent hotel versus being part of a major brand like Marriott or Hilton. Jennifer shares her journey in the hospitality industry, emphasizing the importance of flexibility, creativity, and community within the independent boutique hotel space. They explore Curator's role in supporting independent hotels through vendor partnerships, cost-saving initiatives, and marketing efforts. Jennifer also provides insights into the challenges and opportunities for independent hotels, particularly in secondary markets and resort areas. Don't miss this insightful conversation packed with industry insights and practical advice for hoteliers. Connect with Jennifer: LinkedIn Curator Hotel & Resort Collection Connect with Wil: LinkedIn Instagram This episode is brought to you by our sponsors at: Hostfully – $500 off onboarding fee using code SLICK500 - Connect with Frank here! Send Squared, the Hubspot for Hospitality Brands & Professionals! Get your business and leads organized and automated with Send Squared, the industry's best CRM! ——– Thank you for tuning into our podcast! Slick Talk is a Hospitality.FM production, and you can find more of our shows at Hospitality.FM or anywhere else you listen to your podcasts! Listen to more episodes on our website and take a look at our amazing podcast and network sponsors that make this all possible! You can also listen to our Monday morning podcast, Good Morning Hospitality, where we discuss the industry in a more casual setting! If you ever want to contact us for guest suggestions or anything else related to the podcast, please fill out our contact form, and we will be in touch! Last but not least, we love to connect on LinkedIn! Let's connect there so you can see the daily content we post beyond the podcast! Learn more about your ad choices. Visit megaphone.fm/adchoices

Welcome back, Slick Talkers! In this episode, Wil Slickers sits down with Boris Pavlov, a European entrepreneur and expert in the hospitality industry, to discuss his journey and the innovations he's spearheading with Flataway. Boris shares his experience scaling a property management company from 0 to 700 properties, selling it, and moving forward with new ventures. We explore the current landscape of vacation rentals, the challenges with OTAs, and how the book direct movement is evolving. Boris also reveals his ambitious plans to create a more interconnected and personalized experience for travelers and property managers alike. Tune in for a deep dive into the future of hospitality, technology integration, and the human touch in guest experience! Connect with Boris: LinkedIn Flataway - Use code: UKPB2R to access the platform as a guest Connect with Wil: LinkedIn Instagram This episode is brought to you by our sponsors at: This episode is brought to you by Fido! Professionals know that taking out the trash suck and is often missed! Well, not anymore, because Fido offers amazing bin-to-curb service. If you mention the podcast, they will take great care of you! Go to getfido.com to learn more! Hostfully – $300 off onboarding fee using code HFM300 - Connect with Frank here! Send Squared, the Hubspot for Hospitality Brands & Professionals! Get your business and leads organized and automated with Send Squared, the industry's best CRM! ——– Thank you for tuning into our podcast! Slick Talk is a Hospitality.FM production, and you can find more of our shows at Hospitality.FM or anywhere else you listen to your podcasts! Listen to more episodes on our website and take a look at our amazing podcast and network sponsors that make this all possible! You can also listen to our Monday morning podcast, Good Morning Hospitality, where we discuss the industry in a more casual setting! If you ever want to contact us for guest suggestions or anything else related to the podcast, please fill out our contact form, and we will be in touch! Last but not least, we love to connect on LinkedIn! Let's connect there so you can see the daily content we post beyond the podcast! Learn more about your ad choices. Visit megaphone.fm/adchoices

In this episode, Wil sits down with Jeff Low, CEO and founder of Stash Hotel Rewards, to discuss the evolution of loyalty programs within the hotel industry. They dive into Jeff's journey, starting Stash Hotel Rewards in 2010 and its mission to support independent hotels against larger chains and OTAs. Jeff shares fascinating insights on how modern loyalty programs have shifted, the importance of personalized guest experiences, and the challenges posed by the dominance of OTAs like Expedia. Tune in for a deep dive into the world of hotel loyalty, the impact of technology, and ways hoteliers can regain control of their businesses! Connect with Jeff: LinkedIn Stash Hotel Rewards Website Connect with Wil: LinkedIn Instagram This episode is brought to you by our sponsors at: This episode is brought to you by Fido! Professionals know that taking out the trash suck and is often missed! Well, not anymore, because Fido offers amazing bin-to-curb service. If you mention the podcast, they will take great care of you! Go to getfido.com to learn more! Hostfully – $300 off onboarding fee using code HFM300 - Connect with Frank here! Send Squared, the Hubspot for Hospitality Brands & Professionals! Get your business and leads organized and automated with Send Squared, the industry's best CRM! ——– Thank you for tuning into our podcast! Slick Talk is a Hospitality.FM production, and you can find more of our shows at Hospitality.FM or anywhere else you listen to your podcasts! Listen to more episodes on our website and take a look at our amazing podcast and network sponsors that make this all possible! You can also listen to our Monday morning podcast, Good Morning Hospitality, where we discuss the industry in a more casual setting! If you ever want to contact us for guest suggestions or anything else related to the podcast, please fill out our contact form, and we will be in touch! Last but not least, we love to connect on LinkedIn! Let's connect there so you can see the daily content we post beyond the podcast! Learn more about your ad choices. Visit megaphone.fm/adchoices

Join Wil Slickers as he dives deep into an insightful conversation with Benjamin Gross, Co-Founder of Minty Living. In this episode, Benjamin shares his journey from quantitative trading in New York to dominating the property management industry in Atlanta. The discussion spans a variety of critical topics including the limitations of siloed technology, achieving consistency at scale, and the need for better data integration in vacation rental management. Discover how Minty Living has managed to maintain a stellar 4.9 rating on Google with over 500 reviews and explore the potential avenues for solving some of the industry's most pressing problems. This episode is a must-watch for anyone in the vacation rental or broader hospitality sectors! Connect with Ben: LinkedIn Minty Living Connect with Wil: LinkedIn Instagram This episode is brought to you by our sponsors at: This episode is brought to you by Fido! Professionals know that taking out the trash suck and is often missed! Well, not anymore, because Fido offers amazing bin-to-curb service. If you mention the podcast, they will take great care of you! Go to getfido.com to learn more! Hostfully – $300 off onboarding fee using code HFM300 - Connect with Frank here! Send Squared, the Hubspot for Hospitality Brands & Professionals! Get your business and leads organized and automated with Send Squared, the industry's best CRM! ——– Thank you for tuning into our podcast! Slick Talk is a Hospitality.FM production, and you can find more of our shows at Hospitality.FM or anywhere else you listen to your podcasts! Listen to more episodes on our website and take a look at our amazing podcast and network sponsors that make this all possible! You can also listen to our Monday morning podcast, Good Morning Hospitality, where we discuss the industry in a more casual setting! If you ever want to contact us for guest suggestions or anything else related to the podcast, please fill out our contact form, and we will be in touch! Last but not least, we love to connect on LinkedIn! Let's connect there so you can see the daily content we post beyond the podcast! Learn more about your ad choices. Visit megaphone.fm/adchoices

In this episode, Wil Slickers sits down with Nathan Woods to dive deep into the art of crafting amazing guest experiences. They discuss the importance of utilizing data, mid-stay engagement, digital touchpoints, and personalized hospitality to create memorable moments for guests. Nathan shares insights from his diverse background in hospitality, e-commerce, and sports, along with practical tips for both remote and onsite operators. Learn how to anticipate guest needs, integrate technology effectively, and bring back the true essence of hospitality in your business. Don't miss this engaging conversation filled with actionable advice! Connect with Nathan: LinkedIn Beloved Hospitality Ministry of Welcome Connect with Wil: LinkedIn Instagram This episode is brought to you by our sponsors at: This episode is brought to you by Fido! Professionals know that taking out the trash suck and is often missed! Well, not anymore, because Fido offers amazing bin-to-curb service. If you mention the podcast, they will take great care of you! Go to getfido.com to learn more! Hostfully – $300 off onboarding fee using code HFM300 - Connect with Frank here! Send Squared, the Hubspot for Hospitality Brands & Professionals! Get your business and leads organized and automated with Send Squared, the industry's best CRM! ——– Thank you for tuning into our podcast! Slick Talk is a Hospitality.FM production, and you can find more of our shows at Hospitality.FM or anywhere else you listen to your podcasts! Listen to more episodes on our website and take a look at our amazing podcast and network sponsors that make this all possible! You can also listen to our Monday morning podcast, Good Morning Hospitality, where we discuss the industry in a more casual setting! If you ever want to contact us for guest suggestions or anything else related to the podcast, please fill out our contact form, and we will be in touch! Last but not least, we love to connect on LinkedIn! Let's connect there so you can see the daily content we post beyond the podcast! Learn more about your ad choices. Visit megaphone.fm/adchoices

Join Wil Slickers in an engaging conversation with Josiah Mackenzie, Chief Marketing Officer at Actable and host of Hospitality Daily. In this episode, we dive deep into the intersection of profitability and culture in the hospitality industry. Learn about the importance of real-time data, the role of leadership in driving innovation, and ways to attract the younger generation to hospitality careers. Josiah shares his insights on creating operational efficiency, enhancing guest experiences, and building brand power to drive long-term success. Whether you're a hotel manager, vacation rental operator, or hospitality entrepreneur, this episode offers valuable takeaways for elevating your business. Tune in and explore the future of hospitality with us! Connect with Josiah: LinkedIn Actable Website Hospitality Daily Podcast Connect with Wil: LinkedIn Instagram This episode is brought to you by our sponsors at: This episode is brought to you by Fido! Professionals know that taking out the trash suck and is often missed! Well, not anymore, because Fido offers amazing bin-to-curb service. If you mention the podcast, they will take great care of you! Go to getfido.com to learn more! Hostfully – $300 off onboarding fee using code HFM300 - Connect with Frank here! Send Squared, the Hubspot for Hospitality Brands & Professionals! Get your business and leads organized and automated with Send Squared, the industry's best CRM! ——– Thank you for tuning into our podcast! Slick Talk is a Hospitality.FM production, and you can find more of our shows at Hospitality.FM or anywhere else you listen to your podcasts! Listen to more episodes on our website and take a look at our amazing podcast and network sponsors that make this all possible! You can also listen to our Monday morning podcast, Good Morning Hospitality, where we discuss the industry in a more casual setting! If you ever want to contact us for guest suggestions or anything else related to the podcast, please fill out our contact form, and we will be in touch! Last but not least, we love to connect on LinkedIn! Let's connect there so you can see the daily content we post beyond the podcast! Learn more about your ad choices. Visit megaphone.fm/adchoices

In this episode, Wil welcomes Eli Pritykin, the founder of Hudson Creative Studio, to discuss Eli's journey in the world of short-term rentals and hospitality. Eli, who initially majored in computer science but found his passion in visual communications and marketing, shares his experience working for Spears Group and eventually starting Hudson Creative Studio in 2021. The conversation delves into the concept of transitioning from being a co-host under platforms like Airbnb to establishing one's own brand identity. Eli introduces HomeRunner, a standalone booking engine developed by Hudson Creative Studio, and explains its importance in the direct booking movement and how it empowers operators by providing tailored business intelligence. The episode highlights the significance of listening to customer needs, the development of HomeRunner, and the vision for its future, including expanding its use cases and potentially integrating with other software providers. Through detailed narratives and insightful discussions, the episode offers a comprehensive look into the evolution of Hudson Creative Studio and the transformative potential of HomeRunner. Connect with Eli: LinkedIn HomeRunner Website Hudson Creative Studio Website Connect with Wil: LinkedIn Instagram This episode is brought to you by our sponsors at: This episode is brought to you by Fido! Professionals know that taking out the trash suck and is often missed! Well, not anymore, because Fido offers amazing bin-to-curb service. If you mention the podcast, they will take great care of you! Go to getfido.com to learn more! Hostfully – $300 off onboarding fee using code HFM300 - Connect with Frank here! Send Squared, the Hubspot for Hospitality Brands & Professionals! Get your business and leads organized and automated with Send Squared, the industry's best CRM! ——– Thank you for tuning into our podcast! Slick Talk is a Hospitality.FM production, and you can find more of our shows at Hospitality.FM or anywhere else you listen to your podcasts! Listen to more episodes on our website and take a look at our amazing podcast and network sponsors that make this all possible! You can also listen to our Monday morning podcast, Good Morning Hospitality, where we discuss the industry in a more casual setting! If you ever want to contact us for guest suggestions or anything else related to the podcast, please fill out our contact form, and we will be in touch! Last but not least, we love to connect on LinkedIn! Let's connect there so you can see the daily content we post beyond the podcast! Learn more about your ad choices. Visit megaphone.fm/adchoices

Join us for a conversation with James Lemon from Stripe as we explore the landscape of payments in the hospitality industry.   Discover how modern payment solutions can drive higher conversions, improve operations, and even create new business models.   James will break down the complexities of payment systems and highlight their strategic importance, using real-world case studies and discussing emerging technologies like stablecoins and AI.   Whether you're a hotelier or a vacation rental manager, this episode is filled with valuable insights to help you optimize your payment processes and enhance guest experiences. Plus, you'll get a glimpse into Stripe's innovative offerings that can revolutionize your business operations! Connect with James: LinkedIn Connect with me on whatever platform you use most: LinkedIn Instagram Email: wil@hospitality.fm This episode is brought to you by our sponsors at: This episode is brought to you by Fido! Professionals know that taking out the trash suck and is often missed! Well, not anymore, because Fido offers amazing bin-to-curb service. If you mention the podcast, they will take great care of you! Go to getfido.com to learn more! Hostfully – $300 off onboarding fee using code HFM300 - Connect with Frank here! Send Squared, the Hubspot for Hospitality Brands & Professionals! Get your business and leads organized and automated with Send Squared, the industry's best CRM! ——– Thank you for tuning into our podcast! Slick Talk is a Hospitality.FM production, and you can find more of our shows at Hospitality.FM or anywhere else you listen to your podcasts! Listen to more episodes on our website and take a look at our amazing podcast and network sponsors that make this all possible! You can also listen to our Monday morning podcast, Good Morning Hospitality, where we discuss the industry in a more casual setting! If you ever want to contact us for guest suggestions or anything else related to the podcast, please fill out our contact form, and we will be in touch! Last but not least, we love to connect on LinkedIn! Let's connect there so you can see the daily content we post beyond the podcast! Learn more about your ad choices. Visit megaphone.fm/adchoices

In this cross-promoted episode originally from Good Morning Hospitality, Wil Slickers interviews Christian Lee, CEO of Mint House, about their first acquisition, Locale, as well as the exciting changes and developments happening in the multifamily urban operator sector. They discuss Christian's experiences, the benefits of the acquisition, the importance of scale, and the future plans for integration and growth. Christian shares insights into how Mint House is leveraging technology for guest experience and operational efficiency. This episode is a must-listen for anyone interested in the latest trends and consolidation within the hospitality industry. Christians First Episode on Slick Talk: https://megaphone.link/SLICK9739423525 Episode Chapters: 00:00 Introduction and Sponsor Message 00:25 Introduction to Mint House and Locale Acquisition 01:58 Interview with Christian Lee Begins 02:15 Discussing the Acquisition Details 03:34 Importance of Scale in Hospitality 06:53 Challenges and Opportunities in Residential Hospitality 12:55 Integration and Future Vision 21:54 Closing Remarks and Future Outlook 22:47 Outro and Call to Action Connect with me on whatever platform you use most: LinkedIn Instagram Email: wil@hospitality.fm This episode is brought to you by our sponsors at: This episode is brought to you by Fido! Professionals know that taking out the trash suck and is often missed! Well, not anymore, because Fido offers amazing bin-to-curb service. If you mention the podcast, they will take great care of you! Go to getfido.com to learn more! Hostfully – $300 off onboarding fee using code HFM300 - Connect with Frank here! Send Squared, the Hubspot for Hospitality Brands & Professionals! Get your business and leads organized and automated with Send Squared, the industry's best CRM! ——– Thank you for tuning into our podcast! Slick Talk is a Hospitality.FM production, and you can find more of our shows at Hospitality.FM or anywhere else you listen to your podcasts! Listen to more episodes on our website and take a look at our amazing podcast and network sponsors that make this all possible! You can also listen to our Monday morning podcast, Good Morning Hospitality, where we discuss the industry in a more casual setting! If you ever want to contact us for guest suggestions or anything else related to the podcast, please fill out our contact form, and we will be in touch! Last but not least, we love to connect on LinkedIn! Let's connect there so you can see the daily content we post beyond the podcast! Learn more about your ad choices. Visit megaphone.fm/adchoices

Why Your PMS is the Heartbeat of Your STR Business—A Conversation with Hostfully's CEOYour Property Management Software (PMS) is more than just a tool—it's the heartbeat of your short-term rental business. But how do you know you're using the right one? And are you truly optimizing it to save time, increase efficiency, and drive more revenue?In this episode, we sit down with Margot Schmorak, CEO & Co-Founder of Hostfully, our preferred PMS partner, to talk about the must-have features of a PMS, the biggest mistakes hosts make when choosing or switching systems, and how to use a PMS to scale smarter—whether you have one property or 100+.We also dive into:The number one mistake hosts make when selecting a PMSHow a strong tech stack can make your hosting life easierDirect bookings: Is a PMS worth it if you only have one or two properties?The power of repeat guests and how a PMS can help you get moreWhy booking direct is one of the biggest opportunities for hosts in 2025How Hostfully's AI-powered inbox is saving hosts three or more hours per dayHow midterm rentals are evolving—and what Hostfully is doing about itWhether you're shopping for a PMS, considering a switch, or just want to maximize the power of the one you have, this episode is packed with insights, strategy, and actionable tips to take your STR business to the next level.More About Our Guest: Margot SchmorakMargot is the CEO & Co-Founder of Hostfully, a leading PMS in the STR industry. Under her leadership, Hostfully has helped thousands of property managers streamline their operations, grow their portfolios, and embrace direct bookings as a key revenue driver.Beyond Hostfully, Margot is also a mom, wife, and creative entrepreneur based in San Francisco. She's passionate about supporting women, moms, and underrepresented groups in tech and hospitality, and she loves travel, design, and music.Resources & Links from This EpisodeListen to Margot's first TFV EpisodeExact Steps for Leaving a Negative Airbnb Guest Review | Subscribe to our YouTube ChannelWant to get your property featured on #STRShareSunday? | Submit your listing here: strsharesunday.comMentioned in this episode:Proper Insurance | Book Your Risk Assessment TodayHostfully | Go to https://www.hostfully.com/tfv and use TFV100 to get $200 off your subscription.Fido | Visit getfido.com/tfv & get your first month free!Extenteam | Receive 20% off the first 2 months with Tailwind!Quiz | Take our quiz to reveal your hosting personality style!

Superhost status has long been seen as a mark of excellence, but is it still relevant, or just the baseline? In this episode, Wil unpacks the realities of maintaining Superhost at scale, the overlooked safety concerns in Airbnb's system, and whether the status truly reflects hospitality excellence. He also explores how Airbnb could evolve the program into something more meaningful and what hosts should really be striving for. If Superhost disappeared tomorrow, would your business still stand out? Connect with me on whatever platform you use most: LinkedIn Instagram Email: wil@hospitality.fm This episode is brought to you by our sponsors at: This episode is brought to you by Fido! Professionals know that taking out the trash suck and is often missed! Well, not anymore, because Fido offers amazing bin-to-curb service. If you mention the podcast, they will take great care of you! Go to getfido.com to learn more! Hostfully – $300 off onboarding fee using code HFM300 - Connect with Frank here! Send Squared, the Hubspot for Hospitality Brands & Professionals! Get your business and leads organized and automated with Send Squared, the industry's best CRM! ——– Thank you for tuning into our podcast! Slick Talk is a Hospitality.FM production, and you can find more of our shows at Hospitality.FM or anywhere else you listen to your podcasts! Listen to more episodes on our website and take a look at our amazing podcast and network sponsors that make this all possible! You can also listen to our Monday morning podcast, Good Morning Hospitality, where we discuss the industry in a more casual setting! If you ever want to contact us for guest suggestions or anything else related to the podcast, please fill out our contact form, and we will be in touch! Last but not least, we love to connect on LinkedIn! Let's connect there so you can see the daily content we post beyond the podcast! Learn more about your ad choices. Visit megaphone.fm/adchoices

In the first Slick Talk episode of 2025, Wil Slickers welcomes Frank and Fred from Hostfully to discuss their annual industry report. This episode delves into the main concerns of the hospitality industry, highlighting tech challenges and opportunities. Key topics include the shift toward direct bookings, the rise of AI, optimization of guest experiences through digital guidebooks, and emerging trends in property management technology. The discussion also covers the importance of embracing growth mindsets, effective marketing strategies, and the potential of new features in Hostfully's property management system. A must-listen for hospitality operators looking to stay ahead in 2025! This episode is brought to you by our sponsors at: The Best Stays & The Best Days are brought to you by Well & Good Morning Coffee. Ensure your guests aren't left unsatisfied with generic or gross coffee, and get Well & Good Morning Coffee in your properties for better guest satisfaction! Hostfully – Use code SLICKTALK for three months free of their digital guidebook or $100 off their property management platform! Hudson Creative Studio - Get your direct booking site and brand built by them, and never look back! ——– Thank you for tuning into our podcast! Slick Talk is a Hospitality.FM production, and you can find more of our shows at Hospitality.FM or anywhere else you listen to your podcasts! Listen to more episodes on our website and take a look at our amazing podcast and network sponsors that make this all possible! You can also listen to our Monday morning podcast, Good Morning Hospitality, where we discuss the industry in a more casual setting! If you ever want to contact us for guest suggestions or anything else related to the podcast, please fill out our contact form, and we will be in touch! Last but not least, we love to connect on LinkedIn! Let's connect there so you can see the daily content we post beyond the podcast! Learn more about your ad choices. Visit megaphone.fm/adchoices

This week, we explore Europe's most festive cities for Christmas getaways, highlighting top destinations like Berlin, Vienna, and Prague. We also discuss major updates in the short-term rental world, including Google's growing role in bookings, Airbnb's shifting market share, and new insights from Hostfully's annual report paired with AirDNA data. On the regulatory front, we cover France's nationwide STR laws, Lisbon's potential referendum on short-term rentals, and Italy's surprising ban on self-check-ins. Stay tuned for holiday travel tips, market insights, and key updates impacting the short-term rental landscape this season!

We're coming to you live from the Vacation Rental Managers Association Conference! We partnered with Hostfully to host a party at the conference, and we took the opportunity to chat with leaders in the STR space and get their tips for you. In this episode, we share our biggest takeaways from VRMA. Plus, we interview 8 major players in the STR industry — from CEOs to co-hosts to leading property managers. They offer insights and advice on leveraging AI in your business, working with influencers, and optimizing your maintenance strategies. We also talk about the biggest pain points hosts face, and how to solve for them. These conversations will give you a look into today's STR landscape and inspire ideas for the future. (00:00:00) Introductions(00:01:26) #STRShareSunday: @hipandhistoricfrederick(00:02:26) Key Takeaways From Where We Stayed (00:07:30) Major Learnings From VRMA (00:20:25) Meghan Ketterman with Oconee Hospitality(00:26:21) Madison Rifkin, CEO and Founder of Mount (00:33:48) Casey Hohman, CEO of Scottsdale Bachelorette (00:39:24) Wendy Doris, CEO at Mostess Host(00:43:48) Margot Schmorak, CEO and Co-Founder at Hostfully (00:52:20) Arthur Colker, CEO at StayFi (01:01:15) Steve Davis, CEO at Operto(01:05:32) Chris Hawkins with Tidy.comResources:• Click here for full show notes • Meghan Ketterman with Oconee Hospitality• Madison Rifkin, CEO and Founder of Mount • Casey Hohman, CEO of Scottsdale Bachelorette • Wendy Doris, CEO at Mostess Host• Margot Schmorak, CEO and Co-Founder at Hostfully • Arthur Colker, CEO at StayFi • Steve Davis, CEO at Operto• Chris Hawkins with Tidy.com• Loctite Threadlocker • #STRShareSunday: @hipandhistoricfrederick• Submit your property for our next #STRShareSunday at

Meet Edward Haynes — a visionary entrepreneur with roots in the event rental industry, now revolutionizing the luxury glamping space.  What started as a pivot during the pandemic has become a mission to help landowners transform beautiful landscapes into high-end, profitable escapes. Edward's journey reflects the intersection of innovation, craftsmanship, and hospitality, blending unique structures with unforgettable guest experiences. His company EJH Distribution sources and distributes premium accommodations—from safari tents to stunning glass “Tubo” structures—while Posh Outdoors empowers landowners to build luxury stays through profit-sharing partnerships. For Edward, success is more than just unique units; it's about crafting experiences that make the first and last impressions unforgettable. Tune in to hear: How Edward pivoted from events to hospitality in response to the pandemic The rise of luxury glamping and why travelers are turning away from conventional hotels Posh Outdoors' unique business model, helping landowners monetize with minimal upfront costs Why Edward believes ski resorts and vineyards will become the next big hubs for luxury stays The challenge of balancing prefab solutions with customization to maintain uniqueness How Posh's first site in Sky Ridge, Canada will set a new standard for luxury glamping F&B innovations for remote resorts and the power of shared spaces in hospitality Edward's deep understanding of both events and hospitality means no detail is overlooked, from on-site amenities to the guest journey itself.  Whether you're curious about starting your own micro-resort or fascinated by the latest glamping trends, this conversation offers insights into the future of luxury hospitality. Alright, friends—without further ado, get ready to meet Edward.  Learn more about EJH Distribution  Learn more about Posh Outdoors Connect with Edward on LinkedIn This episode is brought to you by our friends at Hostfully.  Upselling sounds great in theory, but how do you actually do it? How do you know what to offer, and how do you make it seamless for your guests? Well, that's where Hostfully's latest eBook comes into play. This isn't just another generic guide; it's a goldmine of insights drawn from real transaction data collected from June 2023 to June 2024. We're talking about the most popular upsells that guests actually buy — from early check-ins to premium amenity access — and how these can significantly enhance your bottom line. But here's the best part: this eBook doesn't just leave you with data; it gives you practical advice and checklists to help you start implementing these upsells right away. Whether you're just getting started with a simple upsell or looking to expand your offerings, Hostfully has you covered. About the Show Behind the Stays is brought to you by StayWatch — the internet's best resource for deals on Airbnb, Vrbo, and Booking.com. You can subscribe, for free, at www.staywatch.ai Behind the Stays is hosted by Zach Busekrus, Co-founder of StayWatch, you can connect with him on Twitter at @zboozee or on LinkedIn.   

Meet Eliza Clark, the Co-Founder of Foxfire Mountain House and The Lost Fox Inn, two remarkable boutique hotels in New York and Connecticut.  Eliza is an inspiring storyteller turned hospitality entrepreneur who grew up outside of Toronto. From her beginnings as a novelist and TV director for HGTV, to co-founding two breathtaking inn Eliza's journey is all about crafting immersive experiences that bring people together. The story of Eliza's journey into hospitality entrepreneurship is really a love story — after a hard divorce, she met now-husband Tim, an executive American chef.  It was their romance that ultimately inspired Eliza to take a leap from television to hospitality.  Together, they've created boutique properties that seamlessly blend history, design, and unforgettable food and beverage experiences. Their hotels aren't just places to stay; they're curated environments built with heart, imagination, and a whole lot of hard work. Tune in to hear: How Eliza's storytelling background influences every aspect of her properties The challenges and joys of running a hospitality business as a family The creative process behind transforming a bioluminescent fungus into a brand story (you won't want to miss this one!) Lessons from balancing beautifully designed spaces with Tim's world-class food and beverage programs Why Eliza believes boutique hospitality is about offering personalized, “indie” travel experiences And so much more Alright, friends, without further ado, let's jump in with Eliza Clark. Book a Stay at Lost Fox Inn Book a Stay at Foxfire Mountain House Follow Lost Fox on Instagram Follow Byrd Studio on Instagram  This episode is brought to you by our friends at Hostfully.  Upselling sounds great in theory, but how do you actually do it? How do you know what to offer, and how do you make it seamless for your guests? Well, that's where Hostfully's latest eBook comes into play. This isn't just another generic guide; it's a goldmine of insights drawn from real transaction data collected from June 2023 to June 2024. We're talking about the most popular upsells that guests actually buy — from early check-ins to premium amenity access — and how these can significantly enhance your bottom line. But here's the best part: this eBook doesn't just leave you with data; it gives you practical advice and checklists to help you start implementing these upsells right away. Whether you're just getting started with a simple upsell or looking to expand your offerings, Hostfully has you covered. About the Show Behind the Stays is brought to you by StayWatch — the internet's best resource for deals on Airbnb, Vrbo, and Booking.com. You can subscribe, for free, at www.staywatch.ai Behind the Stays is hosted by Zach Busekrus, Co-founder of StayWatch, you can connect with him on Twitter at @zboozee or on LinkedIn. 

Meet Hillary Flur, the Co-Founder and Co-Visionary behind Folly, a collection of stunning off-grid retreats in the Mojave Desert and beyond that are redefining sustainable luxury travel. Hillary didn't start out in hospitality. She began her hospitality entrepreneurship journey by renting out a small, kitchen-less studio apartment on Airbnb—but what started as a side hustle quickly evolved into a portfolio of design-forward, off-grid getaways that blend architecture, nature, and luxury in a next-gen, outo-of-this-world sort of way. In this conversation, we dive deep into Hillary's journey—from surviving her first DIY build in Joshua Tree to creating expansive desert compounds that attract everyone from A-list celebrities to adventure-seeking travelers.  Tune in to hear: Where the idea of creating magical, architecturally stunning stays first came from The challenges of scaling unique stays like Folly's and why they're betting on pop-up locations next The genius behind Folly's exclusive membership program and how it offers hyper-personalized stays for their guests Why Hillary believes AI will be pivotal in helping hoteliers and hospitality entrepreneurs hyper-personalize their guest experience at scale Hillary's vision of having a Folly near every National Park  And so much more Alright friends, without further ado, get ready to meet Hillary.  This episode is brought to you by our friends at Hostfully.  Upselling sounds great in theory, but how do you actually do it? How do you know what to offer, and how do you make it seamless for your guests? Well, that's where Hostfully's latest eBook comes into play. This isn't just another generic guide; it's a goldmine of insights drawn from real transaction data collected from June 2023 to June 2024. We're talking about the most popular upsells that guests actually buy — from early check-ins to premium amenity access — and how these can significantly enhance your bottom line. But here's the best part: this eBook doesn't just leave you with data; it gives you practical advice and checklists to help you start implementing these upsells right away. Whether you're just getting started with a simple upsell or looking to expand your offerings, Hostfully has you covered. About the Show Behind the Stays is brought to you by StayWatch — the internet's best resource for deals on Airbnb, Vrbo, and Booking.com. You can subscribe, for free, at www.staywatch.ai Behind the Stays is hosted by Zach Busekrus, Co-founder of StayWatch, you can connect with him on Twitter at @zboozee or on LinkedIn. 

Meet Nathan St Cyr, the co-founder of Howzit Hostels, a next-generation travel brand transforming hostel stays in the U.S.  Nathan and his co-founder Michael have been on the pod before, but Nathan joined us at the recent Unique Stays Summit that Ben Woldff and I hosted so I wanted to bring him back on to share some more details on what he's building. In this episode, Nathan shares the bold and inspiring journey behind building Howzit—a hospitality brand focused on creating affordable, community-driven, and experiential stays that challenge the traditional hostel model. Nathan and I discuss: How his team recognized the gap in the U.S. hostel market, with over 300,000 hotels but only 309 hostels, and the vision for Howzit Hostels to fill that void. Their mission to grow into a $400 million company while maintaining responsible growth and delivering unforgettable guest experiences. The surprising fulfillment Nathan and his team have found in cultivating the hostel community, which initially started as a pure financial opportunity. The challenges and opportunities in scaling their brand in cities like Austin, Boston, and Denver, and why they focus on underappreciated real estate assets. What sets Howzit Hostels apart from other experiential brands like Selena, and how Nathan's unique approach to hostel development is fueling growth. Tune in to hear Nathan's thoughtful insights on what it takes to build a large-scale hostel brand in an overlooked market and why Howzit Hostels is perfectly positioned to shape the future of affordable experiential travel in the U.S. This episode is brought to you by our friends at Hostfully.  Upselling sounds great in theory, but how do you actually do it? How do you know what to offer, and how do you make it seamless for your guests? Well, that's where Hostfully's latest eBook comes into play. This isn't just another generic guide; it's a goldmine of insights drawn from real transaction data collected from June 2023 to June 2024. We're talking about the most popular upsells that guests actually buy — from early check-ins to premium amenity access — and how these can significantly enhance your bottom line. But here's the best part: this eBook doesn't just leave you with data; it gives you practical advice and checklists to help you start implementing these upsells right away. Whether you're just getting started with a simple upsell or looking to expand your offerings, Hostfully has you covered. About the Show Behind the Stays is brought to you by StayWatch — the internet's best resource for deals on Airbnb, Vrbo, and Booking.com. You can subscribe, for free, at www.staywatch.ai Behind the Stays is hosted by Zach Busekrus, Co-founder of StayWatch, you can connect with him on Twitter at @zboozee or on LinkedIn.   

Meet Austin Phippen, a hospitality entrepreneur balancing the demands of multiple ventures in the heart of Chama, New Mexico. Austin and his wife Karlee are redefining what it means to build a rural hospitality empire, managing everything from a boutique motel to an event venue and even vacation rentals. Tune in as Austin shares his journey from construction to hospitality, how his family's legacy property sparked a wedding venue business, and the surprising lessons he's learned about running a motel in one of the most remote, yet scenic, areas of the country. Discover how Austin transformed a family cabin into a top wedding destination, navigated the complexities of managing a motel, and how seasonal challenges shape his business strategy. If you're curious about what it takes to run multiple hospitality ventures in a small town or how to grow a business with little initial experience, this episode is packed with insights for you. Austin and I also discuss the power of organic growth, the balance between low-touch and high-touch hospitality, and why Austin believes hands-on interaction is key to guest satisfaction. This is a must-listen for anyone interested in rural tourism, family-run hospitality businesses, or those dreaming of building their own legacy in the industry. Learn more about Chama Trails This episode is brought to you by our friends at Hostfully.  Upselling sounds great in theory, but how do you actually do it? How do you know what to offer, and how do you make it seamless for your guests? Well, that's where Hostfully's latest eBook comes into play. This isn't just another generic guide; it's a goldmine of insights drawn from real transaction data collected from June 2023 to June 2024. We're talking about the most popular upsells that guests actually buy — from early check-ins to premium amenity access — and how these can significantly enhance your bottom line. But here's the best part: this eBook doesn't just leave you with data; it gives you practical advice and checklists to help you start implementing these upsells right away. Whether you're just getting started with a simple upsell or looking to expand your offerings, Hostfully has you covered. About the Show Behind the Stays is brought to you by StayWatch — the internet's best resource for deals on Airbnb, Vrbo, and Booking.com. You can subscribe, for free, at www.staywatch.ai Behind the Stays is hosted by Zach Busekrus, Co-founder of StayWatch, you can connect with him on Twitter at @zboozee or on LinkedIn. 

Curious what your portfolio's potential is? Apply for RPM at https://freewyldfoundry.com/rpm/. In this episode of 'Get Paid for Your Pad', Jasper Ribbers discusses the latest features from Hostly with Fred Bassili and David Jacoby. They delve into the importance of upselling in the current flat market, exploring various upsell strategies and the potential revenue they can generate. The conversation highlights the integration of AI in property management, the significance of early check-ins and late check-outs, and unique upsell ideas that can enhance guest experiences. The episode concludes with practical advice on implementing upselling strategies effectively.TakeawaysHostfully has introduced new features including Inbox AI for messaging.AI can help save time in guest communication without fully automating responses.Upselling is crucial in a flat market to increase revenue.Many property managers plan to implement upsells but few actually do.Early check-in and late check-out are popular upsell options.Unique upsell ideas can significantly enhance guest experiences.Revenue from upsells can be a substantial part of overall income.It's important to vet local tour operators when offering experiences.Technology can streamline the upselling process for property managers.Start small with upselling strategies and expand as you learn. Hosted on Acast. See acast.com/privacy for more information.

Welcome back to the Hosting Hotline! This is an Ask Me Anything where each week we'll answer your questions on Airbnb, STRs, real estate, and everything in between.Marie asks:We are wondering if we should get a PMS. We have four properties. They're all on Airbnb, and they're doing well. We're about to bring on a fifth and we're wondering if now is the time, but we are truly overwhelmed with all the options. How do we decide which PMS to use? How did you guys decide, and what is important to look for when you are deciding?(00:01:18) Marie Asks How To Choose a Property Management Software (PMS)(00:02:42) How To Evaluate Customer Support in Property Management Softwares (00:04:44) Choose a PMS That Will Grow With Your Business Goals(00:08:01) Is Investing in a PMS Important for Long-Term STR Success? (00:09:32) Software Options + How Sarah And Annette Chose Their PMS(00:16:12) An Exercise To Help You Start Your Search Thanks to everyone who submitted questions. To hear your voice on the show and send a question to Sarah and Annette, submit your burning hosting questions at: hostinghotline.com.Resources: • Click here for full show notes • Hostfully: hostfully.com • Lodgify: lodgify.com/thanksforvisiting • Hospitable: hospitable.com • Guesty: guesty.com • Hostaway: hostaway.com • OwnerRez: ownerrez.com • Track: tnsinc.com • Streamline: streamlinevrs.com • FutureStay: futurestay.com • Video: 10 Must Have Apps For Airbnbs & Short-Term Rentals • Airbnb Essentials Checklist: hostchecklist.comThanks for Visiting is produced by Crate Media.Mentioned in this episode:Hosting Handbook | Get everything you need to fast track your way to Superhost at thanksforvisiting.com/handbookQuiz | Take our quiz to reveal your hosting personality style!