Podcasts about inspection cleaning

Paul Donald, CEO of Encircle and MANY others join us to discuss how to position your team to cash in on insurance claims and storm response. We will go behind the scenes of IAQ Radio and review lessons learned from industry pioneers and contractor networking events. IN THIS EPISODE: 0:00 SOCKTember 2023 7:00 Fall PNW Contractors Symposium 10:46 Learning from Pioneers 15:35 Credentials vs Competency 21:23 Cashing in on Storm Response 29:41 Collecting & Using Data 36:54 Reviewer as Accountant Shoutouts in this episode include: Pete Consigli, Bob Blochinger, Joe Hughes, Cliff Zlotnik, Andy Ask, Ken Larsen, Michelle Blevins, Paul Donald, Geoff Lawson, Lorne McIntyre, Casey Clark, Ralph Moon, Jeremey Beagle, Bendon Ramsey, David Princeton, IAQ Radio, Winter Break, RIA, and FoCKED. Thursdays are for The DYOJO Podcast - helping contractors shorten their DANG learning curve. THANK YOU TO OUR SPONSORS: Encircle, the only all-in-one field documentation solution. EPIC Estimates, winner of the RIA's 2023 Contractor's Choice Award, specializes in writing Xactimate™ and Symbility estimates with speed, precision, and professionalism. Advocate Claim Service was founded to provide policyholders, brokers, and attorneys with a dedicated claim professional to develop a comprehensive claim presentation strategy. Read David Princeton's column, Dear David, in C&R Magazine. The Restoration Industry Association (RIA) is excited to offer a new First Time Contractor Member discount program making it more affordable than ever to become a member! The Institute of Inspection Cleaning and Restoration Certification (IICRC) is a professional certification and standard-development non-profit organization for the inspection, cleaning, and restoration industries. Author Jon Isaacson, The Intentional Restorer, shares his two decades of professional experience to help anyone involved with, or interested in, the art of estimating to shorten their DANG learning curve for improvement. How To Suck Less At Estimating: Habits For Better Project Outcomes. Theme Music - It's Only Worth It If You Work For It by NEFFEX Last Episode 106 - Productivity Part 2 - Accountability & Leadership with Geoff Lawson

Everyone talks about ACCOUNTABILITY, but what does it mean to create it within an organization? Our guest Geoff Lawson (Auburn, WA) shares his experiences with hiring, training, and developing skilled trades teams. In part two of this discussion on productivity, we will dive into elements such as: * Developing your leadership skills * Collaborating with team members to develop standards * Working with the incoming workforce * Accountability, training, and team discipline IN THIS EPISODE: 0:00 Productivity Part 2 with Geoff Lawson 2:35 Join the SOCK-side for SOCKTember 2023 4:01 The importance of quality control 8:15 Collaborating to create team standards 12:22 HISTORY: A chat with Lloyd Weaver's sons 16:53 Practical accountability within an organization 21:54 Working with the incoming workforce Appearances and shoutouts in this episode include: Michelle Blevins Kelsey Isaacson Pete Consigli Cliff Zlotnik Jim Thompson Lloyd Weaver, Jr Lance Weaver Ben Justesen Brendon Rumsey Thursdays are for The DYOJO Podcast - helping contractors shorten their DANG learning curve. THANK YOU TO OUR SPONSORS: EPIC Estimates, winner of the RIA's 2023 Contractor's Choice Award, specializes in writing Xactimate™ and Symbility estimates with speed, precision, and professionalism. Advocate Claim Service was founded to provide policyholders, brokers, and attorneys with a dedicated claim professional to develop a comprehensive claim presentation strategy. Read David Princeton's column, Dear David, in C&R Magazine. The Restoration Industry Association (RIA) is excited to offer a new First Time Contractor Member discount program making it more affordable than ever to become a member! The Institute of Inspection Cleaning and Restoration Certification (IICRC) is a professional certification and standard-development non-profit organization for the inspection, cleaning, and restoration industries. Author Jon Isaacson, The Intentional Restorer, shares his two decades of professional experience to help anyone involved with, or interested in, the art of estimating to shorten their DANG learning curve for improvement. How To Suck Less At Estimating: Habits For Better Project Outcomes. Theme Music - It's Only Worth It If You Work For It by NEFFEX Last Episode 105 - Productivity Part 1 - Training & Expectations with Geoff Lawson

Contact Bruce!testmyair@gmail.com(619)888-4840Born and raised in San Diego and educated at Helix High School, San Diego State University and continuing his education at UCSD. President of Rarefied Air Environmental and experts specializing in asbestos, lead, bacteria, VOC, dioxins, particulates, water quality, meth, THC, chlorinated pesticides, advanced fire surveys, mold and many other types of testing and environmental consulting. Bruce Rosenblatt is richly involved in the community. Bruce has added CAI Past President to the distinguished list of professional organizations he belongs to, such as the Institute of Inspection Cleaning and Restoration Certification, Indoor Air Quality Association, California Air Resources Board, San Diego Insurance Adjusters Association ( Board Member), Actionable Insights ( Board Member), Community Associations Institute ( Former Executive Board Member), California Association of Community Managers, Past President of Lemon Grove Rotary. Previously working for himself for 26 years in specialty contents textile restoration and as a subcontractor for the property insurance restoration industry. Bruce enjoys traveling to the South Pacific, snorkeling, body surfing, golfing, restoring & entering car shows with his 1966 Sunbeam Tiger and Jag ( I have a British car fetish) operating amateur radio station K6JU and working the radio room special events station on board the USS Midway.Specialties:Certified State of California Department of InsuranceTeacher & Provider for Continuing Education CreditsIICRC Certifications in WRT, FSRT, OCT, AMRTCARB CertifiedFCC Extra Class Amateur Radio OperatorRarefied Air Environmental provides California State-licensed inspectors to perform fully-comprehensive site surveys and reports for asbestos, lead, mold, bacteria and more…We are licensed and certified to perform industry leading site assessments and provide reports for:AsbestosLeadMoldBacteriaSoot/Smoke ParticulatesVolatile Organic Compounds (VOC's)Dust MitesParticulates & Nuisance DustsMethamphetamineTHCand more… NO COMPETITION!✓ Fastest Results✓ Most Affordable✓ Clearest and Most Concise Reports in the Industry✓ Unbelievable Customer Service

Productivity leads to profitability. Our guest Geoff Lawson (Auburn, WA) shares his experiences with hiring, training, and developing skilled trades teams. In part one of this discussion on productivity we will dive into elements such as: Training team members to excel Reducing friction through clear expectations Increasing profitability by understanding time as a metric Personal leadership examples The DYOJO Podcast Episode 105 Productivity Part 1 - Training and Expectations​IN THIS EPISODE:0:00 Productivity Part 1 with Geoff Lawson2:07 Restoration History with Michelle Blevins and Pete Consigli* WATCH the full episode "The History of Restoration" on Restoration Today from C&R Magazine 7:46 Using time as a productivity metric16:32 Reducing friction with management expectations21:04 Understanding production rates in estimating27:29 Clarity, consistency, and accountability30:31 Unleash the power of relational leadershipAppearances and shoutouts in this episode include: Michelle Blevins Pete Consigli John Pletcher Cliff Zlotnik Jeff Cross Tom McGuire Ben Justesen Brendon Rumsey Thursdays are for The DYOJO Podcast - helping contractors shorten their DANG learning curve.THANK YOU TO OUR SPONSORS:EPIC Estimates, winner of the RIA's 2023 Contractor's Choice Award, specializes in writing Xactimate™ and Symbility estimates with speed, precision, and professionalism.Advocate Claim Service was founded to provide policyholders, brokers, and attorneys with a dedicated claim professional to develop a comprehensive claim presentation strategy. Read David Princeton's column, Dear David, in C&R Magazine.The Restoration Industry Association (RIA) is excited to offer a new First Time Contractor Member discount program making it more affordable than ever to become a member!The Institute of Inspection Cleaning and Restoration Certification (IICRC) is a professional certification and standard-development non-profit organization for the inspection, cleaning, and restoration industries.Author Jon Isaacson, The Intentional Restorer, shares his two decades of professional experience to help anyone involved with, or interested in, the art of estimating to shorten their DANG learning curve for improvement. How To Suck Less At Estimating: Habits For Better Project Outcomes.Theme Music - It's Only Worth It If You Work For It by NEFFEX LastEpisode 104 - Busy But Bankrupt with Brendon Rumsey

What factors cause contractors to lose their businesses? We discuss some of the unique challenges restoration contractors face when working on insurance claims as well as some of the creative solutions that have helped our guest Brendon Rumsey grow by twenty percent annually. In Episode 103 Bredon shared the interesting story of how he wandered into roofing repairs and working with insurance companies. That story involved a Craigslist meetup and a cup of McDonald's coffee. For this episode he discusses that despite significant revenue growth and being busy his company was on the verge of bankruptcy. IN THIS EPISODE: 0:00 Busy But Bankrupt 8:17 Defending Your Position 20:22 No One Else Is Doing This 28:50 Enough is Enough 34:20 Best Practices 36:25 Boo-Boo Policies #construction #insurance #bankruptcy #growth #podcast Thursdays are for The DYOJO Podcast - helping contractors shorten their DANG learning curve. THANK YOU TO OUR SPONSORS: EPIC Estimates, winner of the RIA's 2023 Contractor's Choice Award, specializes in writing Xactimate™ and Symbility estimates with speed, precision, and professionalism. Advocate Claim Service was founded to provide policyholders, brokers, and attorneys with a dedicated claim professional to develop a comprehensive claim presentation strategy. Read David Princeton's column, Dear David, in C&R Magazine. The Restoration Industry Association (RIA) is excited to offer a new First Time Contractor Member discount program making it more affordable than ever to become a member! The Institute of Inspection Cleaning and Restoration Certification (IICRC) is a professional certification and standard-development non-profit organization for the inspection, cleaning, and restoration industries. Author Jon Isaacson, The Intentional Restorer, shares his two decades of professional experience to help anyone involved with, or interested in, the art of estimating to shorten their DANG learning curve for improvement. How To Suck Less At Estimating: Habits For Better Project Outcomes. Theme Music - It's Only Worth It If You Work For It by NEFFEX

As a continuation of our discussion with Brendon Rumsey (Rumsey Construction & Restoration, South Carolina) from The DYOJO Podcast Episode 103, we elaborate on: The importance of contractors understanding their costs (Direct and Indirect) so that they can customize their pricing to meet their goals. The value of meeting locally with other contractors to discuss issues and creative solutions (while not overstepping legal boundaries). The benefits of a strong national association, like the Restoration Industry Association (RIA), and their ability to advocate and develop resources for contractors. We discuss a few of those tools created by volunteers and subject matter experts through the Advocacy and Government Affairs Committee (AGA). Will there be One Price To Rule Them All? Catch up on Episode 103 and join us next week for Episode 104 as we dive deeper into the topic of defending your pricing as a contractor without being defensive. Thursdays are for The DYOJO Podcast - helping contractors shorten their DANG learning curve. Sponsored by EPIC Estimates, Advocate Claim Service, Restoration Technical Institute (RIA), Institute of Inspection Cleaning and Restoration Certification (IICRC), and How To Suck Less At Estimating by Jon Isaacson. TheDYOJO.com

Is your position defensible or are you just being defensive?  Our guest Brendon Rumsey, Rumsey Construction & Restoration (South Carolina) joins us to discuss some of his experiences with getting into property restoration (insurance claims), collaborating with local contractors, and learning to defend your pathway to profitability as a contractor.  IN THIS EPISODE: 0:00 An odd way to start 2:23 A rooftop confrontation with State Farm 12:18 From rooftops to water damage mitigation 16:47 Water damage symposium in Washington 18:21 On the verge of bankruptcy 23:31 Connecting locally with national resources #contractor #insurance #claims #podcast Thursdays are for The DYOJO Podcast - helping contractors shorten their DANG learning curve. THANK YOU TO OUR SPONSORS: EPIC Estimates, winner of the RIA's 2023 Contractor's Choice Award, specializes in writing Xactimate™ and Symbility estimates with speed, precision, and professionalism. Advocate Claim Service was founded to provide policyholders, brokers, and attorneys with a dedicated claim professional to develop a comprehensive claim presentation strategy. Read David Princeton's column, Dear David, in C&R Magazine. The Restoration Industry Association (RIA) is excited to offer a new First Time Contractor Member discount program making it more affordable than ever to become a member! The Institute of Inspection Cleaning and Restoration Certification (IICRC) is a professional certification and standard-development non-profit organization for the inspection, cleaning, and restoration industries. Author Jon Isaacson, The Intentional Restorer, shares his two decades of professional experience to help anyone involved with, or interested in, the art of estimating to shorten their DANG learning curve for improvement. How To Suck Less At Estimating: Habits For Better Project Outcomes. Theme Music - It's Only Worth It If You Work For It by NEFFEX

Contractors face many challenges. Friend of the show, Michelle Blevins, returns for Episode 102 of The DYOJO Podcast to discuss some creative ways employers and managers can better engage their community as they build a local brand. Michelle discusses authentic leadership, the importance of marketing TO the team as consistently as one markets to clients, and the unique opportunity to join with other restoration contractors for Restoring Kindness during the month of May. IN THIS EPISODE: 0:00 Guest Michelle Blevins of C&R Magazine 2:02 Local, Regional, and National Contractor Networking 7:24 What the heck is Restoring Kindness? 14:09 The Do's and Don'ts of Contractor Marketing 18:26 Simple Budgeting Tips for Project Managers 24:22 Authentic Leadership and Engaging Your Team Thursdays are for The DYOJO Podcast - helping contractors shorten their DANG learning curve. THANK YOU TO OUR SPONSORS: The Institute of Inspection Cleaning and Restoration Certification (IICRC) is a professional certification and standard-development non-profit organization for the inspection, cleaning, and restoration industries. Advocate Claim Service was founded to provide policyholders, brokers, and attorneys with a dedicated claim professional to develop a comprehensive claim presentation strategy. Read David Princeton's column, Dear David, in C&R Magazine. The Restoration Industry Association (RIA) Convention and Industry Expo is the industry's premier event designed to bring together restoration and reconstruction professionals and vendors for networking, education, and discussing the latest industry trends. You won't want to miss this event on April 24-26, 2023 in at Rosen Shingle Creek Orlando, Florida. Author Jon Isaacson, The Intentional Restorer, shares his two decades of professional experience to help anyone involved with, or interested in, the art of estimating to shorten their DANG learning curve for improvement. How To Suck Less At Estimating: Habits For Better Project Outcomes. Theme Music - It's Only Worth It If You Work For It by NEFFEX

Some contractors love program work and set up their businesses to attempt to thrive in this revenue stream. Some contractors hate third-party administrators and do everything in their power to avoid anything resembling a TPA agreement. Many contractors have questions about preferred vendor programs and who they can best utilize this resource. On Episode 101 of The DYOJO Podcast we will discuss some of the good, the bad, and the ugly of program work and the insurance claims emergency services and repairs process. IN THIS EPISODE: 0:00 The P Word = Program Work 4:25 Preferred Vendors and Program Work 8:11 Claims Reviewers and Service Level Agreements (SLAs) 11:21 Complaining About Compliance 14:51 Restoring Kindness with Michell Blevins 16:16 Moral High Horsing 17:56 Arbitrary Inclusion and Exclusion 21:15 Changing the Insurance Claims Games with David Princeton and Bill Wilson Thursdays are for The DYOJO Podcast - helping contractors shorten their DANG learning curve. THANK YOU TO OUR SPONSORS: The Institute of Inspection Cleaning and Restoration Certification (IICRC) is a professional certification and standard-development non-profit organization for the inspection, cleaning, and restoration industries. Advocate Claim Service was founded to provide policyholders, brokers, and attorneys with a dedicated claim professional to develop a comprehensive claim presentation strategy. Read David Princeton's column, Dear David, in C&R Magazine. The Restoration Industry Association (RIA) Convention and Industry Expo is the industry's premier event designed to bring together restoration and reconstruction professionals and vendors for networking, education, and discussing the latest industry trends. You won't want to miss this event on April 24-26, 2023 in at Rosen Shingle Creek Orlando, Florida. Author Jon Isaacson, The Intentional Restorer, shares his two decades of professional experience to help anyone involved with, or interested in, the art of estimating to shorten their DANG learning curve for improvement. How To Suck Less At Estimating: Habits For Better Project Outcomes. Theme Music - It's Only Worth It If You Work For It by NEFFEX

How often do policyholders with insurance claims have issues where their roof, siding, flooring, kitchen cabinets, or other materials were the same prior to a water or fire damage occurring, but the insurance company is contesting whether they owe for "matching"? How specific are insurance policies on the definition and execution of matching materials for claims? We discuss this issue and many more with David Princeton, Advocate Claim Service, and Bill Wilson, author of When Words Collide: Resolving Insurance Coverage and Claims Disputes. IN THIS EPISODE: 0:00 Matching Materials for Insurance Claims 2:13 Alternative Uses for Ozone Machines with Gwyneth Paltrow and IAQ Radio 8:38 Two Insurance Claims Tips with Bill Wilson 12:56 Would You Describe Public Adjusters as Locusts with David Princeton 30:10 An Extreme Interpretation of Insurance Claims Matching 45:34 The Latest Edition of Cleaning & Restoration (C&R) Magazine 49:32 Diminished Value and Insurance Claims 57:21 Roles, Responsibilities, and Hypocrisy during Insurance Negotiations 1:04:00 The Interests in an Insurance Claim (The Claims Standard) Thursdays are for The DYOJO Podcast - helping contractors shorten their DANG learning curve. THANK YOU TO OUR SPONSORS: The Institute of Inspection Cleaning and Restoration Certification (IICRC) is a professional certification and standard-development non-profit organization for the inspection, cleaning, and restoration industries. Advocate Claim Service was founded to provide policyholders, brokers, and attorneys with a dedicated claim professional to develop a comprehensive claim presentation strategy. Read David Princeton's column, Dear David, in C&R Magazine. The Restoration Industry Association (RIA) Convention and Industry Expo is the industry's premier event designed to bring together restoration and reconstruction professionals and vendors for networking, education, and discussing the latest industry trends. You won't want to miss this event on April 24-26, 2023 in at Rosen Shingle Creek Orlando, Florida. Author Jon Isaacson, The Intentional Restorer, shares his two decades of professional experience to help anyone involved with, or interested in, the art of estimating to shorten their DANG learning curve for improvement. How To Suck Less At Estimating: Habits For Better Project Outcomes. Theme Music - It's Only Worth It If You Work For It by NEFFEX

On Episode 99 of The DYOJO Podcast, we discuss: 0:00 Let us discuss moldy things 0:58 Pending mold legislation supported by the IICRC 5:18 Holding bad actors accountable within the skilled trades 8:39 Filtering through industry BS with Cliff Zlotnik 11:25 Industry regulation at the state level with Gordy Powell 20:07 Mold in pop culture - Zombie fungal outbreak in Last of Us 27:41 Can your company save the world from Cordyceps? 29:06 Helping young workers bridge the knowledge gap Thursdays are for The DYOJO Podcast - helping contractors shorten their DANG learning curve. THANK YOU TO OUR SPONSORS: The Institute of Inspection Cleaning and Restoration Certification (IICRC) is a professional certification and standard-development non-profit organization for the inspection, cleaning, and restoration industries. Advocate Claim Service was founded to provide policyholders, brokers, and attorneys with a dedicated claim professional to develop a comprehensive claim presentation strategy. Read David Princeton's column, Dear David, in C&R Magazine. The Restoration Industry Association (RIA) Convention and Industry Expo is the industry's premier event designed to bring together restoration and reconstruction professionals and vendors for networking, education, and discussing the latest industry trends. You won't want to miss this event on April 24-26, 2023 in at Rosen Shingle Creek Orlando, Florida. Author Jon Isaacson, The Intentional Restorer, shares his two decades of professional experience to help anyone involved with, or interested in, the art of estimating to shorten their DANG learning curve for improvement. How To Suck Less At Estimating: Habits For Better Project Outcomes. Theme Music - It's Only Worth It If You Work For It by NEFFEX

A good construction contract is not a silver bullet for all customer disputes, but setting clear expectations can help all parties work towards an agreed-upon outcome. "As a contractor, we're going to be held accountable for what we can prove at that time not necessarily what we actually did. The simpler the better, or the more understood the better." - Bebo Crain As we continue to wrap up our discussion regarding Robert Jordan Construction (RJC) versus the Arlington Independent School District (AISD), one of the key questions during litigation was whether the two parties ever executed a contract. For Episode 98 of The DYOJO Podcast, we will review elements of construction contracts, including: RJC's claims vs. AISD's fact sheet Mutual assent and the meeting of the minds A clearly agreed-upon scope and cost of work Keeping things simple as a construction professional IN THIS EPISODE: 0:00 Recap of RJC vs. AISD 4:40 The timeline of events in this case with Bebo Crain 8:50 The initial estimate for services 11:24 What is a large loss with Jim Thompson 20:20 The simpler the better and contracts with Ed Cross 29:45 Do you know what you're doing? 36:39 Closing thoughts with Bebo Thursdays are for The DYOJO Podcast - helping contractors shorten their DANG learning curve. THANK YOU TO OUR SPONSORS: The Institute of Inspection Cleaning and Restoration Certification (IICRC) is a professional certification and standard-development non-profit organization for the inspection, cleaning, and restoration industries. Advocate Claim Service was founded to provide policyholders, brokers, and attorneys with a dedicated claim professional to develop a comprehensive claim presentation strategy. Read David Princeton's column, Dear David, in C&R Magazine. The Restoration Industry Association (RIA) Convention and Industry Expo is the industry's premier event designed to bring together restoration and reconstruction professionals and vendors for networking, education, and discussing the latest industry trends. You won't want to miss this event on April 24-26, 2023 in at Rosen Shingle Creek Orlando, Florida. Author Jon Isaacson, The Intentional Restorer, shares his two decades of professional experience to help anyone involved with, or interested in, the art of estimating to shorten their DANG learning curve for improvement. How To Suck Less At Estimating: Habits For Better Project Outcomes. Theme Music - It's Only Worth It If You Work For It by NEFFEX

This week on The DYOJO Podcast we discuss: Book #5 from The DYOJO - Challenge Accepted The government's plan to save us all from gas stoves Lessons learned from a missing beam in a 1980's prison IN THIS EPISODE: 0:00 The Power of the Postcard 1:46 An Unnamed Adjuster Talks Matching Materials 8:08 What Are We Working On - Workshop 11:06 Book 5 - Challenge Accepted 19:10 The Government's Plan to Save Us From Gas Stoves 29:15 One More Tidbit - 1980's Prisons 34:26 Cutting Edge Tools - The Sony Mavica Thursdays are for The DYOJO Podcast - helping contractors shorten their DANG learning curve for personal and professional development. THANK YOU TO OUR SPONSORS: The Institute of Inspection Cleaning and Restoration Certification (IICRC) is a professional certification and standard-development non-profit organization for the inspection, cleaning, and restoration industries. Advocate Claim Service was founded to provide policyholders, brokers, and attorneys with a dedicated claim professional to develop a comprehensive claim presentation strategy. Read David Princeton's column, Dear David, in C&R Magazine. Author Jon Isaacson, The Intentional Restorer, shares his two decades of professional experience to help anyone involved with, or interested in, the art of estimating to shorten their DANG learning curve for improvement. How To Suck Less At Estimating: Habits For Better Project Outcomes. Theme music "Get Lifted" by Suganuts

Early bird discounts expire SOON. Register yourself or your team to participate in this one-of-a-kind one-day workshop "Lesson Learned from Storm Response and Hurricane Recovery" presented by The DYOJO, Pete Consigli (The Global Restoration Watchdog), and Jon Isaacson (The Intentional Restorer). WHO: Property restoration contractors, insurance claims professionals, environmental assessors, and building science service providers. WHAT: One-day workshop, in-person and remote, "Lesson Learned from Storm Reponse and Hurricane Recovery" WHERE: In-person in Naples, Florida; Remote via Zoom WHEN: Thursday, January 26, 2023 730am - 530pm EST HOW: Register via Eventbrite through thedyojo.com This one-day workshop includes presentations from industry leaders such as: The Legal Eagles - David Popper and Justin Peterson Remediation Panel - Michael Symula (Assessment) and IAQ Josh Winton (Remediation) Restoration Panel - Bob Blochinger (Third-party consultant) and Casey Clark (Contractor) Science Panel - Dr. Ralph Moon (Expert witness and researcher) and Jeremy Beagle (Hygienist, IAQA 1st Vice President) Shane Bailey (Mechanical contractor) Edward Cross (The Restoration Lawyer) Peter Crosa (Independent adjuster) Special preview presentation of Encircle's data regarding Industry Response for Hurricane Ian (What went Wrong, What went Right?) ​ Interactive Workshop Special Guest Moderator Cliff "Z-man" Zlotnik Approved for continuing education credits (CECs): American Council for Accredited Certification (ACAC), Institute of Inspection Cleaning and Restoration Certification (IICRC), and Restoration Industry Association (RIA)

How important is moisture documentation? It is the key to getting paid for disaster response and property restoration projects large or small. As we continue our discussion regarding Robert Jordan Construction (RJC) versus the Arlington Independent School District (AISD), it would appear a lack of documentation cost this contractor upwards of $1.2 million dollars. For Episode 96 of The DYOJO Podcast, we will review elements of water damage documentation, including Moisture mapping with Josh Winton Moisture science and training with Cliff Zlotnik The cost of a lack of documentation with Bebo Crain If the RJC vs. AISD case intrigues you, please refer to past episodes, including Episode 95 - A Tale of Two Contractor Litigation Scenarios Episode 93 - Contractors Behaving Badly? Episode 92 - Contractor Bankrupted by Storm Response IN THIS EPISODE: 0:00 Moisture documentation for storm response 0:47 Property restoration litigation 4:54 Shorten, not shortcut, your learning curve with Whitney Wiseman 7:08 Moisture mapping with Josh Winton 12:26 RJC vs AISD agreement and documentation with Bebo Crain 23:57 Drying science and training with Cliff Zlotnik 33:49 Cliff on what Lloyd Weaver would say to the modern restorer 36:15 Setting yourself up for success with Cliff Zlotnik Thursdays are for The DYOJO Podcast - helping contractors shorten their DANG learning curve for personal and professional development. THANK YOU TO OUR SPONSORS: The Institute of Inspection Cleaning and Restoration Certification (IICRC) is a professional certification and standard-development non-profit organization for the inspection, cleaning, and restoration industries. Advocate Claim Service was founded to provide policyholders, brokers, and attorneys with a dedicated claim professional to develop a comprehensive claim presentation strategy. Read David Princeton's column, Dear David, in C&R Magazine. Author Jon Isaacson, The Intentional Restorer, shares his two decades of professional experience to help anyone involved with, or interested in, the art of estimating to shorten their DANG learning curve for improvement. How To Suck Less At Estimating: Habits For Better Project Outcomes. Theme music "Get Lifted" by Suganuts

On Episode 95 of The DYOJO Podcast we discuss A Tale of Two Contractor Litigation Scenarios, Tale 1: Robert Jordan Construction v. Arlington Independent School District (Texas) Tale 2: Conway Construction v. City of Puyallup (Washington) These are two very different litigation experiences. We discuss some of the ways that they are similar and mostly the areas where they diverge. We highlight some of the important lessons contractors can learn from both scenarios. IN THIS EPISODE: 0:00 A Tale of Two Contractor Litigation Scenarios 0:48 Support your local podcasters 4:33 Tale 2 - Conway Construction vs the City of Puyallup 9:14 Two types of contract termination, cause or convenience 17:32 No shortcuts with Whitney Wiseman 19:46 Tale 1 - RJC vs AISD recap with Bebo Crain Thursdays are for The DYOJO Podcast - helping contractors shorten their DANG learning curve for personal and professional development. THANK YOU TO OUR SPONSORS: The Institute of Inspection Cleaning and Restoration Certification (IICRC) is a professional certification and standard-development non-profit organization for the inspection, cleaning, and restoration industries. Advocate Claim Service was founded to provide policyholders, brokers, and attorneys with a dedicated claim professional to develop a comprehensive claim presentation strategy. Read David Princeton's column, Dear David, in C&R Magazine. Author Jon Isaacson, The Intentional Restorer, shares his two decades of professional experience to help anyone involved with, or interested in, the art of estimating to shorten their DANG learning curve for improvement. How To Suck Less At Estimating: Habits For Better Project Outcomes. Theme music "Get Lifted" by Suganuts

In our latest video from The DYOJO Podcast we discuss three things: Overcoming the fear of creating content with an article in Property Casualty 360 Working with the right mentors with Whitney Wiseman Becoming an industry expert with Bob Blochinger IN THIS EPISODE: 0:00 Content, Coaches, and Courtrooms 0:48 Half-assed contractors - do you agree with Whitney? 2:46 Overcoming the fear of creating content with an article in PC360 4:40 Working with the right mentors with Whitney Wiseman 7:30 Becoming an industry expert with Bob Blochinger Thursdays are for The DYOJO Podcast - helping contractors shorten their DANG learning curve for personal and professional development. THANK YOU TO OUR SPONSORS: The Institute of Inspection Cleaning and Restoration Certification (IICRC) is a professional certification and standard-development non-profit organization for the inspection, cleaning, and restoration industries. Advocate Claim Service was founded to provide policyholders, brokers, and attorneys with a dedicated claim professional to develop a comprehensive claim presentation strategy. Read David Princeton's column, Dear David, in C&R Magazine. Author Jon Isaacson, The Intentional Restorer, shares his two decades of professional experience to help anyone involved with, or interested in, the art of estimating to shorten their DANG learning curve for improvement. How To Suck Less At Estimating: Habits For Better Project Outcomes. Theme music "Get Lifted" by Suganuts

“An expert is somebody who knows what he's talking about through experience, training, and education. You cannot become an expert without all three.” - Bob Blochinger As a guest for Episode 94 of The DYOJO Podcast, Bob Blochinger shares his thoughts on the roadmap to expertise. For a professional to seek and achieve expertise, they need to be able to: Determine whether the information is reliable Apply a scientific approach to their journey Demonstrate a mastery of relevant knowledge From his own experience Bob states, “Whatever questions, or problems, or whatever exists that needs explanation or evaluation, the expert needs to know what he's saying and how to explain it so that a regular person can understand.” Josh Winton, aka IAQ Josh, and Pete Consigli join our panel discussion on the roadmap to expertise as well as some great educational events coming up in January 2023. ON THIS EPISODE: 0:00 Podcast reviews with Ed and Jeff Cross 4:00 IAQ Josh joins the expertise discussion 5:56 Recap of contractor suing schools district for storm response 9:30 Bob Blochingers Pyramid of Expertise (great quote) 16:26 Expert witnesses and the Daubert Standard 21:54 Follow the damn instructions 25:12 Pete Consigli discusses 3 upcoming events in January 2023 Thursdays are for The DYOJO Podcast - helping contractors shorten their DANG learning curve for personal and professional development. THANK YOU TO OUR SPONSORS: The Institute of Inspection Cleaning and Restoration Certification (IICRC) is a professional certification and standard-development non-profit organization for the inspection, cleaning, and restoration industries. Advocate Claim Service was founded to provide policyholders, brokers, and attorneys with a dedicated claim professional to develop a comprehensive claim presentation strategy. Read David Princeton's column, Dear David, in C&R Magazine. Author Jon Isaacson, The Intentional Restorer, shares his two decades of professional experience to help anyone involved with, or interested in, the art of estimating to shorten their DANG learning curve for improvement. How To Suck Less At Estimating: Habits For Better Project Outcomes. Theme music "Get Lifted" by Suganuts --- This episode is sponsored by · Anchor: The easiest way to make a podcast. https://anchor.fm/app

In October, the Institute of Inspection Cleaning and Restoration Certification (IICRC) became part of the Department of Defense's Military Housing Readiness Council which is responsible for making recommendations regarding policies surrounding privatized military housing among other things. Robbie Bradshaw, advocacy lead, IICRC, talks more in-depth about the state of current military housing and what exactly this committee and newly formed legislation mean for the future of our Armed Service members.

In October, the Institute of Inspection Cleaning and Restoration Certification (IICRC) became part of the Department of Defense's Military Housing Readiness Council which is responsible for making recommendations regarding policies surrounding privatized military housing among other things. Robbie Bradshaw, advocacy lead, IICRC, talks more in-depth about the state of current military housing and what exactly this committee and newly formed legislation mean for the future of our Armed Service members.

Tune in to The DYOJO Podcast for some exciting news about THREE EXCLUSIVE EVENTS: Check out TheDYOJO.com/blog for information and links: 1. Eventbrite Link for the LIVE recording of The DYOJO Podcast on Thursday, November 17, 2022 at 12pm PST - Guests include Pete Consigli, Bob Blochinger, IAQ Josh Winton 2. The DYOJO Watchdogs Neighborhood Cardigan Party on Monday evening, January 23, 2023 in Naples, Florida - an opportunity to meet some of the historic figures who have built up the property restoration and the building science industries. This event will kick off the Ask Andrew Building Science Symposium (aka the Building Science Winter Break 2023) Tuesday, January 24 and Wednesday, January 25, 2023. A highlight of this Symposium will be a four-member Pioneers of Building Science Panel featuring Joe Lstiburek, Gary Nelson, Neil Moyer, and John Tooley. Read more in the Cleanfax Magazine article on AABSS 2023 3. The DYOJO Hurricane Ian Workshop on Thursday, January 26th, 2023 in Naples, Florida. Pete Consigli is working to put together an education-packed panel of specialists who address various aspects of hurricane and storm disaster response. This is a great time to be in Florida, as Bob Blochinger says, "We don't have winter." IN THIS VIDEO: 0:00 Pete Consigli addresses The DYOJO Nation 2:17 Exclusive invites for The DYOJO Nation 3:43 AABSS walk through with Pete 5:06 Be there or be square Thursdays are for The DYOJO Podcast - helping contractors shorten their DANG learning curve for personal and professional development. THANK YOU TO OUR SPONSORS: The Institute of Inspection Cleaning and Restoration Certification (IICRC) is a professional certification and standard-development non-profit organization for the inspection, cleaning, and restoration industries. Advocate Claim Service was founded to provide policyholders, brokers, and attorneys with a dedicated claim professional to develop a comprehensive claim presentation strategy. Read David Princeton's column, Dear David, in C&R Magazine. Author Jon Isaacson, The Intentional Restorer, shares his two decades of professional experience to help anyone involved with, or interested in, the art of estimating to shorten their DANG learning curve for improvement. How To Suck Less At Estimating: Habits For Better Project Outcomes. Theme music "Get Lifted" by Suganuts

The DYOJO Podcast introduced a series of episodes covering the lawsuit between Robert Jordan (RJ) Construction and the Arlington Independent School District (AISD). According to RJC they brought suit for underpayment of a 2021 emergency response at Sam Houston High School in Arlington, Texas following the aftermath of Winter Storm Uri. We are diving into the court documents and internet content to draw out the lessons contractors can learn from this unfortunate experience. In episode 92, the DYOJO team and guests introduced the preceding events and the outline of the case currently being litigated in the court of appeals for the second district of Texas. In episode 93 we will explore the backstory of Robert Jordan and his award-winning construction company. Whether contractors "chase storms" by responding to national catastrophes such as the devastation left by Hurricane Ian, or provide aid during regional events such as the one we are talking about in the aftermath of Winter Storm Uri (2021), or are simply working on projects where there are multiple representatives involved in the decision-making matrix, there are lessons to be learned from this unfortunate story. The DYOJO team has poured over the available court documents and a key component of this case centers around what constitutes a contractual agreement. IN THIS EPISODE: 0:00 RJC vs AISD recap 2:30 Discussion with Michelle Blevins (C&R Magazine) 3:25 Introducing Robert Jordan with Bebo Crain 8:36 New article series "Myths of O&P" with C&R Magazine 12:06 Is this an instance of a contractor behaving badly? 18:00 Twenty other contractors were paid, why not RJC? 21:11 An invite behind the scenes Thursdays are for The DYOJO Podcast - helping contractors shorten their DANG learning curve for personal and professional development. THANK YOU TO OUR SPONSORS: The Institute of Inspection Cleaning and Restoration Certification (IICRC) is a professional certification and standard-development non-profit organization for the inspection, cleaning, and restoration industries. Advocate Claim Service was founded to provide policyholders, brokers, and attorneys with a dedicated claim professional to develop a comprehensive claim presentation strategy. Read David Princeton's column, Dear David, in C&R Magazine. Author Jon Isaacson, The Intentional Restorer, shares his two decades of professional experience to help anyone involved with, or interested in, the art of estimating to shorten their DANG learning curve for improvement. How To Suck Less At Estimating: Habits For Better Project Outcomes. Theme music "Get Lifted" by Suganuts

An unexpected winter vortex rips through Arlington, Texas in February 2021 causing incredible damage throughout the South. Contractor Erick Hernandez who works in the Houston area notes that in the days prior everything seemed normal. Like many Texans, Erick was scrambling to save his home from the effects of freezing conditions and widespread lack of power. RJ Construction (RJC), a local contractor, hears of damage sustained at Sam Houston High School. According to owner Robert Jordan, "My company sprung into action. Over the course of days, near round-the-clock work, Sam Houston was dried in and dehumidifier." Even though RJC says that certain school officials guaranteed that they would get the company paid and thanked them for their work, Jordan says that they have not been paid for their invoice totaling over $1.2 million dollars. RJC has sued the Arlington Independent School District (AISD). So, I invited Bebo Crain (Jonesboro, AR) to review the court documents with me so that we can extract as many lessons to help contractors shorten their DANG learning curve as possible. As Bebo says, "It's hard to drive from the backseat after the ride is over," but we will do our best to share the many lessons that can be learned from this case. This upcoming series of episodes on The DYOJO Podcast will reveal information that will help contractors respond to everyday insurance claims, regional damage events (such as Winter Storm Uri from 2021), and catastrophe responses (such as Hurricane Ian in 2022). IN THIS EPISODE: 0:00 Episode 92 1:50 Customer used contractors estimate to hire someone cheaper 3:20 A new series - RJC vs. AISD 5:55 RJC's YouTube video received over 33,000 views 9:06 Winter Storm Uri timeline 12:04 Input from Houston contractor Erick Hernandez 15:13 "It's hard to drive from the backseat after the ride is over" - Bebo Crain 18:05 Breaking down the response with Bebo 22:51 Questions about insurance coverage during storm response Thursdays are for The DYOJO Podcast - helping contractors shorten their DANG learning curve for personal and professional development. THANK YOU TO OUR SPONSORS: The Institute of Inspection Cleaning and Restoration Certification (IICRC) is a professional certification and standard-development non-profit organization for the inspection, cleaning, and restoration industries. Advocate Claim Service was founded to provide policyholders, brokers, and attorneys with a dedicated claim professional to develop a comprehensive claim presentation strategy. Read David Princeton's column, Dear David, in C&R Magazine. Author Jon Isaacson, The Intentional Restorer, shares his two decades of professional experience to help anyone involved with, or interested in, the art of estimating to shorten their DANG learning curve for improvement. How To Suck Less At Estimating: Habits For Better Project Outcomes.

Contractor, if YOU do not value YOUR time, no one else will. Contractors must value their time. Contractors must set a precedence so that the customer will value their time. A customer will waste a contractor's time without thinking twice about it. Some of them don't care, but many of them don't understand. You must understand the real costs that go into all of your services, including things that you think are good marketing items such as offering FREE estimates. How often does a contractor write an estimate only to have a customer use the detailed scope and cost to hire someone cheaper? We will discuss creative ways that contractors are being clear and consistent with their client intake, onboarding, and sales processes. At a minimum, contractors need to understand their costs in offering FREE estimates. When a contractor provides an estimate they have actual costs in providing this service, items such as travel, fuel, time, and resources spent. With limited time to spend, the contractor should also understand the drain on opportunity costs. What could a contractor have spent that same time doing if they weren't wasting time on a bad lead? How much additional work and revenue could you add to your load if you reduced the amount of time wasted on the wrong "customers"? This is PART 2 of a conversation that we started on The DYOJO Podcast Episode 90. The listener will hear from more peers in the construction industry as well as a deeper dive (as promised) into the implementation of the Letter of Intent (LOI). We will also share a portion of a slideshow presentation on the cost of wasted time and the potential gains of more intentionally applying that time to productive activities for your company. Reduce the time that you spend with tire kickers so that you can grow your business with people who actually have a scope of work in mind and a realistic budget that they are willing to work with. When the contractor is the only one with "skin in the game" they often are the ones left "holding the bag"; it's time to do better. In this episode: 0:00 What is a contractor's time worth? 1:50 Recap of TDP 90 - The MYTH of FREE Estimates 3:20 The consultation or staged approach 6:30 Our sponsors 8:20 Testing the LOI with Restoration Rundown 13:00 Assignment of Benefits with Dave Mason & Ed Cross 17:24 A breakdown of the costs of wasted time Thursdays are for The DYOJO Podcast - helping contractors shorten their DANG learning curve for personal and professional development. Thank You To Our Sponsors: The Institute of Inspection Cleaning and Restoration Certification (IICRC) is a professional certification and standard-development non-profit organization for the inspection, cleaning, and restoration industries. Advocate Claim Service was founded to provide policyholders, brokers, and attorneys with a dedicated claim professional to develop a comprehensive claim presentation strategy. Read David Princeton's column, Dear David, in C&R Magazine. Author Jon Isaacson, The Intentional Restorer, shares his two decades of professional experience to help anyone involved with, or interested in, the art of estimating to shorten their DANG learning curve for improvement. How To Suck Less At Estimating: Habits For Better Project Outcomes.

What Contractor Isn't Familiar With This Frustrating Story... A contractor takes a call for service from a new client. After a brief conversation, they set up a time to inspect the customer's home. The contractor drives to the worksite (30 minutes*). While onsite the contractor spends 30-60 minutes* discussing the project with the customer, performing a detailed inspection of the conditions, taking measurements, documenting scope items, and listening to what the customer wants to have completed. The contractor drives back to their shop (30 minutes*). The contractor spends at least 30-60 minutes* researching products, creating an estimate with sufficient scope and cost details to reflect the vision of the customer and sends that to them for review. After a day or two the contractor follows up with the customer, there is a delay in response, and finally the customer notifies them that while they appreciate all of the details the contractor provided they were able to hire someone who could do the work for significantly cheaper. Is this just a "cost of doing business" or is there a BETTER WAY? Episode 91 of The DYOJO Podcast will be part 2 of a discussion that we started in Episode 90 on whether contractors should charge for their estimates. For Episode 91 we will continue to review various approaches by construction professionals including providing FREE estimates, getting contracts signed prior to dispatch, using a Letter of Intent (LOI), or other means. At the end of the day, the contractor does well to develop and consistently follow a thorough screening process for all new clients so that they know what they are committing themselves to. If the contractor does not value their own time, NO ONE ELSE WILL. In this video promo for Episode 91 of The DYOJO Podcast: 0:00 Customers using a contractor's estimate to hire someone cheaper 0:50 Using a Letter of Intent (LOI) to screen customers 1:40 The 4 Modes of Profitability for Contractors (C&R Magazine) 2:35 Pricing feedback for restoration contractors (Cleanfax video clip) - this is a standalone video that will NOT be in the podcast episode. Watch the full 5 minute video on the ISSA Media / Cleanfax Magazine Take 5 with Jeff Cross platform 3:55 A breakdown of the cost of wasted time for contractors Thursdays are for The DYOJO Podcast - helping contractors shorten their DANG learning curve for personal and professional development. Thank You To Our Sponsors: The Institute of Inspection Cleaning and Restoration Certification (IICRC) is a professional certification and standard-development non-profit organization for the inspection, cleaning, and restoration industries. Advocate Claim Service was founded to provide policyholders, brokers, and attorneys with a dedicated claim professional to develop a comprehensive claim presentation strategy. Read David Princeton's column, Dear David, in C&R Magazine. Author Jon Isaacson, The Intentional Restorer, shares his two decades of professional experience to help anyone involved with, or interested in, the art of estimating to shorten their DANG learning curve for improvement. How To Suck Less At Estimating: Habits For Better Project Outcomes.

There's a lot of back and forth on socials about whether contractors should be charging for estimates. Before we can argue this point, we need to define a few terms. Estimate. An estimate is also known as an informed guesstimate; a rough (non-binding) verbal quote based upon the parameters provided. Proposal or bid. A declaration of the scope and estimated cost (binding) based upon a greater level of detail, typically following a site inspection by the bidder. If you provide something verbal, an educated guess of an estimate, based upon rough details provided by the client, then a FREE (non-binding) estimate may be appropriate. "Based on what you have described to me, your rough cost would be in the range of $______ and $______. If it sounds like we understand your scope and the numbers are in your budget range, would you like to discuss the next steps for having an estimator perform a more detailed inspection followed by a written proposal? There is no such thing as a free lunch, someone is paying. STOP perpetuating the MYTH of the free estimate. In the free estimate scenario, you pay all the costs to bid on the work. AT A MINIMUM, please screen your clients so you know what you are getting into. We discussed the Client Intake Process in Episode 86 of The DYOJO Podcast. If you have a clear, thorough, and consistent process for client intake, you will generate credibility with the client and set your team up for success. You will know whether the juice (Free Estimate) is worth the squeeze (Your actual costs of inspecting, writing, and producing a free estimate). THIS IS A CLIP FROM THE DYOJO PODCAST EPISODE 90 More on this topic: * Article - "The Four Modes of Profitability for The Contractor" in an upcoming in-print version of C&R Magazine * Blog post - TheDYOJO.com/blog Thursdays are for The DYOJO Podcast - helping you shorten your DANG learning curve for personal and professional development. Thank You To Our Sponsors: The Institute of Inspection Cleaning and Restoration Certification (IICRC) is a professional certification and standard-development non-profit organization for the inspection, cleaning, and restoration industries. Advocate Claim Service was founded to provide policyholders, brokers, and attorneys with a dedicated claim professional to develop a comprehensive claim presentation strategy. Read David Princeton's column, Dear David, in C&R Magazine. Author Jon Isaacson, The Intentional Restorer, shares his two decades of professional experience to help anyone involved with, or interested in, the art of estimating to shorten their DANG learning curve for improvement. How To Suck Less At Estimating: Habits For Better Project Outcomes.

As an entrepreneur in the skilled trades, what do you want? You want to feed your family. You want your business to have a fighting chance at success. You want to compete year-to-year. For Episode 89 of The DYOJO Podcast, we discuss Profitability, Project Lifecycles, and introduce the Letter of Intent (LOI) as we grow our businesses. As we discussed in a prior episode (86) the client intake process starts a chain of COMMUNICATION that will set your team down the right path for clear and consistent DOCUMENTATION. As a business owner and manager, you have to first lead by example in setting up the standard operating procedures (SOPs) for your organization. If you lead, they will follow. In an upcoming series of articles that will be in the in-print version of C and R Magazine (C&R) discussing MISCONCEPTIONS about Overhead and Profit (O&P). Ben Justesen, Anthony Nelson, Edward Cross, and I will be collaborating to help contractors understand how to understand and build your O&P TOOLKIT. In this episode: 0:00 Project Lifecycle Sequences 7:15 Letter of Intent (LOI) 10:10 The Restoration Triangle 15:30 The Four Modes of Profitability More on this topic: * Article - "The Four Modes of Profitability for The Contractor" in an upcoming in-print version of Cleanfax Magazine * Blog post - TheDYOJO.com/blog Thursdays are for The DYOJO Podcast - helping you shorten your DANG learning curve for personal and professional development. Thank You To Our Sponsors: The Institute of Inspection Cleaning and Restoration Certification (IICRC) is a professional certification and standard-development non-profit organization for the inspection, cleaning, and restoration industries. Advocate Claim Service was founded to provide policyholders, brokers, and attorneys with a dedicated claim professional to develop a comprehensive claim presentation strategy. Read David Princeton's column, Dear David, in C&R Magazine. Author Jon Isaacson, The Intentional Restorer, shares his two decades of professional experience to help anyone involved with, or interested in, the art of estimating to shorten their DANG learning curve for improvement. How To Suck Less At Estimating: Habits For Better Project Outcomes.

In this podcast conversation with Josh Zolin, I asked our guest if there was a recent business or leadership catchphrase that bugged him, without skipping a beat he said, "Yes! Give it your best effort." Josh is an advocate for helping young people recognize opportunities in the skilled trades, which is the impetus behind his book and podcast, both by the same name, Blue is the New White. As prominent as he has become as an author, podcast host, and speaker, Josh is also the owner of the rapidly growing WCE in Phoenix, Arizona where he is currently implementing the leadership challenge he shared. This thought-provoking question that Mr. Zolin dropped during our discussion has caused me to think through our understanding and implementation of EFFORT versus RESULTS in our local contracting company, ARES Restoration based in Puyallup, Washington. Josh continues, "This was a big mindset shift for me. Look, it's a good indication of character. But that's about where it ends." The episode also introduces the article that will be released in Cleanfax Magazine titled Goals, Effort and Results, Developing Your Team. In preparing for this podcast episode, I did some research. I found an article called The Effort Effect from Stanford magazine. In addition to our discussion with Mr. Zolin, we're going to be talking about the research efforts of a professor of psychology, Carol Dweck. “The best results are achieved by using the right amount of effort in the right place at the right time. And this right amount is usually less than we think we need.” - Tony Buzan For The DYOJO Podcast, Episode 88 we consider this question from Josh Zolin and review several others, such as the one above from Tony Buzan, with Kelsey Isaacson, a successful realtor in Pierce County, Washington. It is important for people in a position of leadership to question whether what they believe, practice and reward is leading their team down the right path to achieving their shared goals. Dweck's research uncovered many interesting insights about goals, performance, and achievement which we will discuss in this episode and dive deeper into for the Cleanfax article. As people in a position of leadership, it is important to take a step back and determine, with brutal honesty, whether we are developing the right mindset and habits for success; both for ourselves as well as for our teams. This episode includes discussions with and/or about: Josh Zolin Kelsey Isaacson Carol Dweck Robert More Achievement Goal Theory Performance Goals aka Entity Theory Mark Cuban Tony Guzan Charles J. Givens Ernest Shackleton ​ In this episode: 0:00 Josh Zolin - author, podcaster, speaker, and contractor 1:35 Sponsors of The DYOJO Podcast 4:45 Carol Dweck's research on the growth mindset 11:45 Is "give it your best effort" a good metric for business? 17:00 "Nothing worthwhile comes easy..." 21:50 Developing your culture and team for growth 25:20 SOCKTember 2022 30:00 Fake empathy and the importance of candor 49:00 Making empty promises during interviews More on this topic: * Article - source material for Carol Dweck's research "The Effort Effect" from Stanford Magazine - https://stanfordmag.org/contents/the-effort-effect * Article - "Goals, Effort, and Results: Developing Your Team" in an upcoming in-print version of Cleanfax Magazine * Blog post - TheDYOJO.com/blog Thursdays are for The DYOJO Podcast - helping you shorten your DANG learning curve for personal and professional development. Thank You To Our Sponsors: * The Institute of Inspection Cleaning and Restoration Certification (IICRC) is a professional certification and standard-development non-profit organization for the inspection, cleaning, and restoration industries. * Advocate Claim Service was founded to provide policyholders, brokers, and attorneys with a dedicated claim

What do you know about government regulations for a trade or industry?    Gordy Powell long believed that clients in need of trauma scene clean up services would benefit from industry standards and on August 4, 2020, his five year passion project came to fruition with Georgia House Bill 417 being signed into law.    Mr. Powell believes strongly that regulation is a step in the right direction for raising the bar in his industry segment and projecting consumers from predatory service providers.   While Gordy Powell and his business partner Doug Cunningham, both of Georgia Clean, were the power duo that helped get this ball into the endzone, this effort has been endorsed by heavy hitting trade industries:  AIR / Alliance of Independent Restorers  ABRA / American Bio-Recovery Association  IICRC / Institute of Inspection Cleaning and Restoration Certification  NFIB / National Federation of Independent Business  RIA / Restoration Industry Association  SCRT / Society of Cleaning and Restoration   Jon Isaacson has released his book, Be Intentional: Estimating available now as a Kindle E Book and in paperback from Amazon books. You can view our discussion via The DYOJO Youtube Page and you can listen to The DYOJO Podcast wherever fine podcasts are listened to (Spotify, Apple, Anchor, Google). You can read more on this topic, and many others, in Jon's monthly column The Intentional Restorer from Restoration and Remediation (R&R) Magazine.   Gordy Powell - https://www.georgiaclean.com  The DYOJO - https://www.thedyojo.com  The DYOJO Podcast - https://www.thedyojopodcast.com  The Intentional Restorer - https://www.randrmagonline.com   Intro video for The Intentional Restorer created by the talented Edward H. Cross, aka The Restoration Lawyer (guest on The DYOJO Podcast Episode 3)   Additional music “Baba" and "Firestarter" by Jeremy Black, and "The High Line" by Causmic   Wardrobe: Jon hats: GMS Podcast, Portland State University, 3 Kings Environmental and All American Restoration Services; shirts: The DYOJO (charcoal)

Justin Maxson is the Senior Executive Vice President of NCRI – National Catastrophe Restoration Inc, which is a national property damage restoration contractor. Within a decade, Justin has climbed the corporate ladder to become a successful young executive, focusing his efforts on growth within the organization. He holds certifications and awards from The Construction Infection Control Training Institute, Restoration Consultants, American Osage Consultants, Claims Training Services, Restoration Sciences Academy, and the Institute of Inspection Cleaning and Restoration Certification. As the third generation of a family business, Justin is determined in proving stereotypical statistics wrong. His proven strategies over the last decade, with a resilient entrepreneur mindset, are setting NCRI apart from their competition. Justin currently sits as Chapter President of Disaster Kleenup International – one of the oldest and largest property restoration organizations. He is also a member of the National Catastrophe Committee, developing plans of action during the nation’s most devastating weather events. Justin and his wife, Karley, reside in the Kansas City area and thrive off each of their passions for helping and being of service to others.

Jodi owns and operates ProStar Cleaning & Restoration Inc. ProStar specializes in emergency restoration services and related construction, as well as residential and commercial cleaning. Established in 2002, the company quickly gained a reputation in Calgary and area for superior service and workmanship and now employs over 65 employees. Jodi has a Bachelor of Commerce and an MBA from the University of Calgary. As a strong believer in giving back to the community, Jodi is an active member of the Women Presidents Organization and Alberta Women Entrepreneurs. She also holds 3 Master Restorer designations with The Institute of Inspection Cleaning and Restoration Certification (IICRC). In an effort to further the continuing education of members of the insurance industry, Jodi delivers seminars about water damage restoration and mold remediation regularly and is a certified instructor for the Alberta Insurance Council. What you'll learn about in this episode: Jodi's leadership journey with Prostar Cleaning How Jodi acquired a small maid business and grew it into a wildly successful company The growth challenges and partnership lessons Jodi experienced while building her business How Jodi is building a leadership legacy to share with her daughter What it means to lead with vulnerability How Jodi keeps herself grounded during difficult periods of change or transition Resources: Website: www.prostarcleaning.com Facebook: https://www.facebook.com/prostarcleaning/ LinkedIn: https://www.linkedin.com/company/prostar-cleaning-&-restoration-inc Twitter: @prostarcleaning

What do cleaning associations have to do with networking for house cleaners? Liz Trotter, COO, and Partner of Castle Keepers tells us. She says ARCSI (Association of Residential Cleaning Services International) is her favorite. Schedule your clients around your cleaning association meetings with https://housecallpro.com/Angela Next is IICRC (Institute of Inspection Cleaning and Restoration Certification.) Not cleaning associations, but great networking venues are BNI (Business Network International) and Facebook. Professional organizations for cleaning will teach you new skills. They also introduce you to people you wouldn't meet if you didn't go to the cleaning expo or cleaning conferences. Angela Brown, The House Cleaning Guru agrees that cleaning associations and networking make you a Savvy Cleaner. *** CONNECT WITH LIZ TROTTER*** https://castle-keepers.com *** RESOURCES FROM THIS EPISODE *** IICRC - Institute of Inspection Cleaning and Restoration Certification - https://www.iicrc.org/ ARCSI - Association of Residential Cleaning Services International - www.http://arcsi.org/ BNI - Business Network International - https://www.bni.com/ ISSA - The Worldwide Cleaning Industry Association - www.issa.com IJCSA - International Janitorial Cleaning Services Association - www.ijcsa.org *** COMPLETE SHOW NOTES FOR THIS EPISODE *** https://askahousecleaner.com/show *** MOST REQUESTED LIST OF STUFF I USE *** https://bit.ly/AngelasStuff *** MORE VIDEOS ON THIS TOPIC *** Join Associations to Market Your Cleaning Business? - Angela Brown - https://youtu.be/XogYBqvfJFw Cleaning Company Associations with Warren Jacobs President of the CSSA - Grow My Cleaning Company - https://youtu.be/3S8ofOzBIP4 ISSA- THE Cleaning Company Industry Association & Growing YOUR Cleaning Company - Grow My Cleaning Company - https://youtu.be/v2gW9BlBLh8 IJCSA Janitorial and Cleaning Association - IJCSA - https://youtu.be/eBBLNMPFzro *** OTHER WAYS TO ENJOY THIS SHOW *** ITUNES - http://apple.co/2xhxnoj STITCHER - http://bit.ly/2fcm5JM SOUNDCLOUD - http://bit.ly/2xpRgLH GOOGLE PLAY - http://bit.ly/2fdkQd7 YOUTUBE - https://goo.gl/UCs92v *** GOT A QUESTION FOR A SHOW? *** Email it to Angela[at]AskaHouseCleaner.com Voice Mail: Click on the blue button at https://askahousecleaner.com *** HOUSE CLEANING TIPS VAULT *** (DELIVERED VIA EMAIL) - https://savvycleaner.com/tips *** FREE EBOOK – HOW TO START YOUR OWN HOUSE CLEANING COMPANY *** http://amzn.to/2xUAF3Z *** PROFESSIONAL HOUSE CLEANERS PRIVATE FACEBOOK GROUP *** https://www.facebook.com/groups/ProfessionalHouseCleaners/ *** VRBO AIRBNB CLEANING FACEBOOK GROUP *** https://www.facebook.com/groups/VRBO.Airbnb.Cleaning/ *** LOOKING FOR WAY TO GET MORE CLEANING LEADS *** https://housecleaning360.com *** FOLLOW ANGELA BROWN ON SOCIAL MEDIA *** https://Facebook.com/SavvyCleaner https://Twitter.com/SavvyCleaner https://Instagram.com/SavvyCleaner https://Pinterest.com/SavvyCleaner https://Linkedin.com/in/SavvyCleaner *** WHAT IS ASK A HOUSE CLEANER? *** Ask a House Cleaner is a daily show where you get to ask your house cleaning questions and we provide answers. Learn how to clean. How to start a cleaning business. Marketing and Advertising tips for your cleaning service. How to find top quality house cleaners, housekeepers, and maids. Employee motivation tactics. Strategies to boost your cleaning clientele. Cleaning company expansion help. Time-saving Hacks for DIY cleaners and more. Hosted by Angela Brown, 25-year house cleaning expert and founder of Savvy Cleaner Training for House Cleaners and Maids. *** SPONSORSHIPS & BRANDS *** We do work with sponsors and brands. If you are interested in working with us and you have a product or service that is cohesive to the cleaning industry read this: https://savvycleaner.com/product-review *** THIS SHOW WAS SPONSORED BY *** SAVVY CLEANER - House Cleaner Training and Certification – https://savvycleaner.com MY CLEANING CONNECTION – Your hub for all things cleaning – https://mycleaningconnection.com HOUSECLEANING360.COM – Connecting House Cleaners with Homeowners – https://housecleaning360.com SAVVY PERKS – Employee Benefits for Small Business Owners – https://savvyperks.com VRBO AIRBNB CLEANING – Cleaning tips and strategies for your short-term rental https://TurnoverCleaningTips.com

This week on IAQ Radio we are facilitating a roundtable discussion about some current and future events in the inspection cleaning and restoration industry. We welcome executive leadership from the Institute of Inspection Cleaning and Restoration Certification (IICRC) and the International Inspection, Cleaning and Restoration Council of Associations (COA) to discuss current events, the COA's first co-located conference, and industry unification. The IICRCA's first convention The Event, takes place in Las Vegas May 6-8th. The Event is co-located with the RIA Convention at the RIO Hotel and Convention Center. Two weeks back we previewed the RIA Conference and talked about industry unification with RIA Exec. Director Mark Salvitelli. This week we follow up with the leaders of IICRC and IICRCA the following executive leaders will joining us for the hour: Maury Astley -IICRCA President & CEO -Maury is a Certified Association Executive (CAE) with a long history of association management in the telecommunications and health care industries. In August 2014 Maury was selected as the President and CEO of IICRCA. Bryan O'Haleck -IICRCA Chairman -Bryan is a thirty year veteran of the cleaning and restoration industry who has served on numerous industry boards and committees. He is the first elected Chairman of the Council of Associations. J. David Rozsa -IICRC Executive Director and Chief executive officer of Metacred, Inc. Metacred is an Association Management Company (AMC) that specializes exclusively in the credentialing facet of association work. Mr. Rozsa is also a Certified Association Executive (CAE) and a past member of the Board of Directors of the Institute for Credentialing Excellence (ICE, the parent organization of the NCCA). Tony Wheelwright -IICRC Chairman & IICRCA Vice Chairman -Prior to his retirement Mr. Wheelwright ran a multi-truck cleaning and inspection service for 36 years. He and IICRC Past Chair Darrell Paulson have been the architects behind the formation of the Council of Associations and many of the other progressive changes at IICRC. We look forward to updating listeners on the changes occurring at IICRC, the first Council of Associations "Event" and the future of the inspection, cleaning and restoration industry. LEARN MORE this week on IAQ Radio!

This week on IAQ Radio we are facilitating a roundtable discussion about some current and future events in the inspection cleaning and restoration industry. We welcome executive leadership from the Institute of Inspection Cleaning and Restoration Certification (IICRC) and the International Inspection, Cleaning and Restoration Council of Associations (COA) to discuss current events, the COA's first co-located conference, and industry unification. The IICRCA's first convention The Event, takes place in Las Vegas May 6-8th. The Event is co-located with the RIA Convention at the RIO Hotel and Convention Center. Two weeks back we previewed the RIA Conference and talked about industry unification with RIA Exec. Director Mark Salvitelli. This week we follow up with the leaders of IICRC and IICRCA the following executive leaders will joining us for the hour: Maury Astley -IICRCA President & CEO -Maury is a Certified Association Executive (CAE) with a long history of association management in the telecommunications and health care industries. In August 2014 Maury was selected as the President and CEO of IICRCA. Bryan O'Haleck -IICRCA Chairman -Bryan is a thirty year veteran of the cleaning and restoration industry who has served on numerous industry boards and committees. He is the first elected Chairman of the Council of Associations. J. David Rozsa -IICRC Executive Director and Chief executive officer of Metacred, Inc. Metacred is an Association Management Company (AMC) that specializes exclusively in the credentialing facet of association work. Mr. Rozsa is also a Certified Association Executive (CAE) and a past member of the Board of Directors of the Institute for Credentialing Excellence (ICE, the parent organization of the NCCA). Tony Wheelwright -IICRC Chairman & IICRCA Vice Chairman -Prior to his retirement Mr. Wheelwright ran a multi-truck cleaning and inspection service for 36 years. He and IICRC Past Chair Darrell Paulson have been the architects behind the formation of the Council of Associations and many of the other progressive changes at IICRC. We look forward to updating listeners on the changes occurring at IICRC, the first Council of Associations "Event" and the future of the inspection, cleaning and restoration industry. LEARN MORE this week on IAQ Radio!

This week on IAQ Radio we welcome Howard Wolf and Mili Washington for a discussion about the two most popular Institute for Inspection Cleaning and Restoration Certification (IICRC) Standards the S500 and S520. We learned during our recent interview with Mili that both the ANSI/IICRC S500 Standard and Reference Guide for Professional Water Damage Restoration and the IICRC S520 Standard and Reference Guide for Professional Mold Remediation are coming out for another round of public review. This week we LEARN MORE from the IICRC Standards Chair Mr. Howard Wolf and Mili Washington about why another round is necessary, what changes we can anticipate and more. Howard Wolf has been involved with the cleaning and restoration industries since 1984. He has extensive disaster and large project experience, with particular expertise in institutional, industrial and hospitality facilities. In 2001, Mr. Wolf started HW3 Group, LLC, a firm committed to serving the restoration industry in the areas of investigation, research, marketing, operations, field management and project management. Between 2002 and 2004, Mr. Wolf sold all contracting businesses, keeping his consulting business and started an education and technical support institution, which was merged to become the Commercial Drying and Restoration Institute in 2009. Currently, he is the Chairman of the IICRC Standards Committee and Chairman of the S500 4th edition committee. Mili Washington has been The Institute of Inspection, Cleaning and Restoration Certification (IICRC) Standards Director since June 2011. Her focus has been to streamline the standards development process and strategy at the IICRC, work toward American National Standards Institute (ANSI) approval for new and revised ANSI/IICRC standards, and use more digital tools to make virtual collaboration really come to life. For the past eight years, Washington has focused her work in the area of standards development and management. In her previous role as manager of standards and guidelines for the American Industrial Hygiene Association (AIHA), she oversaw three ANSI accredited standards committees that developed 20 ANSI standards for the occupational health and safety profession.

This week on IAQ Radio we welcome Howard Wolf and Mili Washington for a discussion about the two most popular Institute for Inspection Cleaning and Restoration Certification (IICRC) Standards the S500 and S520. We learned during our recent interview with Mili that both the ANSI/IICRC S500 Standard and Reference Guide for Professional Water Damage Restoration and the IICRC S520 Standard and Reference Guide for Professional Mold Remediation are coming out for another round of public review. This week we LEARN MORE from the IICRC Standards Chair Mr. Howard Wolf and Mili Washington about why another round is necessary, what changes we can anticipate and more. Howard Wolf has been involved with the cleaning and restoration industries since 1984. He has extensive disaster and large project experience, with particular expertise in institutional, industrial and hospitality facilities. In 2001, Mr. Wolf started HW3 Group, LLC, a firm committed to serving the restoration industry in the areas of investigation, research, marketing, operations, field management and project management. Between 2002 and 2004, Mr. Wolf sold all contracting businesses, keeping his consulting business and started an education and technical support institution, which was merged to become the Commercial Drying and Restoration Institute in 2009. Currently, he is the Chairman of the IICRC Standards Committee and Chairman of the S500 4th edition committee. Mili Washington has been The Institute of Inspection, Cleaning and Restoration Certification (IICRC) Standards Director since June 2011. Her focus has been to streamline the standards development process and strategy at the IICRC, work toward American National Standards Institute (ANSI) approval for new and revised ANSI/IICRC standards, and use more digital tools to make virtual collaboration really come to life. For the past eight years, Washington has focused her work in the area of standards development and management. In her previous role as manager of standards and guidelines for the American Industrial Hygiene Association (AIHA), she oversaw three ANSI accredited standards committees that developed 20 ANSI standards for the occupational health and safety profession.

What's happening at the Institute for Inspection Cleaning and Restoration Certification (IICRC)? We will find out this week when we interview IICRC President Mr. Patrick Winters CAE/IOM. Mr. Winters was hired as IICRC President in August of 2009 and his goal is to lead the organization to excellence in all functional areas. Mr. Winters has over 35 years experience as a nonprofit executive specializing in foundations, institutes, professional societies and trade associations. IAQ Radio will be exploring the world of not for profit associations in the IAQ, disaster restoration and building science industries for the next few weeks and we are excited about our first interview on the subject with the President of what is probably the most influential association in the disaster restoration industry. Join us live or download the show later but don't miss the opportunity to learn more about the industry and associations that represent us.

What's happening at the Institute for Inspection Cleaning and Restoration Certification (IICRC)? We will find out this week when we interview IICRC President Mr. Patrick Winters CAE/IOM. Mr. Winters was hired as IICRC President in August of 2009 and his goal is to lead the organization to excellence in all functional areas. Mr. Winters has over 35 years experience as a nonprofit executive specializing in foundations, institutes, professional societies and trade associations. IAQ Radio will be exploring the world of not for profit associations in the IAQ, disaster restoration and building science industries for the next few weeks and we are excited about our first interview on the subject with the President of what is probably the most influential association in the disaster restoration industry. Join us live or download the show later but don't miss the opportunity to learn more about the industry and associations that represent us.