Podcast appearances and mentions of malcolm baldrige

Paul Harvey - Malcolm Baldrige

What do Lloyd Dean, Bernard Tyson, and Gene Woods have in common? First, they all share unique talents and abilities delivered for their organizations in innovative ways as top CEOs.My next guest Stonish Pierce also possesses unique skill sets that connect his mission, vision, and values for innovation through patients, physicians, and employees. His primary brand was crafted through key stretch assignments to make critical administrative decisions that get results that matter. The forethought of utilizing resources innovatively by looking at the data to t gain. Non-traditional operational wins are his hallmark. Pierce says to research what is possible. Through Continuous learning paths in reading industry news and non-industry publications. As problems emerge, you want to leverage your network to solve critical business issues. Get your skills up to date in many areas of healthcare delivery and stay on the pulse of the industry.” Stonish has a people-centered approach and collaborative leadership style in improving healthcare delivery. Pierce is a board-certified healthcare executive with diverse clinical and leadership experiences in acute and ambulatory operations from not-for-profit, public, private, government, academic/teaching, and faith-based hospitals to integrated delivery systems and for-profit physical therapy sectors.Before joining Holy Cross Health, Pierce was System Vice President, Specialty Services for Beaumont Health, Michigan's most extensive health system based on inpatient admissions and net patient revenue. During his tenure there, he recruited more than 150 physicians, co-led the transition of the physical medicine and rehabilitation (PM&R) residency to internal oversight, transitioned the employed hospitalist program to a value-based model, facilitated top decile divisional employee engagement and transitioned more than 700 physicians to telehealth amid COVID-19.Regular speaker for ACHE, Becker's Healthcare, HFMA, World Healthcare Congress, and World Research Group. Industry perspectives have been featured by Modern Healthcare, Becker's, ACHE, Creighton University, and the Positivity Academy and heavily invested in professional development, professionally trained with practical experience applying the Malcolm Baldrige criteria, service as a statewide examiner, and leading system-wide category committees for organizational performance excellence. In 2021, I was named by Modern Healthcare as one of the Top 25 Emerging Leaders (formerly Up and Comers) in Healthcare.A three-time recertified Fellow of the American College of Healthcare Executives, Pierce is also a recipient of ACHE's regional Early Career Healthcare Executive Award and Distinguished Service Awards. He was also recognized by his alma mater, the University of Southern California (USC), with the Price School's 90 Pioneers of 90 Years Award. Pierce earned a Bachelor of Science in Kinesiology and a Master of Health Administration degree with a graduate certificate in management, all from USC.Let us welcome Stonish Pierce to the Follow The Brand Podcast, Where We are Building a 5 STAR Brand That You Can Follow!

Veteran operator Terry Muckenfuss began his education in concept development while planning his own concept in his hometown of New Braunfels, Texas. A graduate of the Hospitality & Tourism Management program at the University of North Carolina, Greensboro, he already had significant industry experience. That includes a successful career with Golden Corral, headquartered in the Tarheel State, where he also found inspiration for his startup.   "Hops Burger Bar in Greensboro, North Carolina provided the inspiration for the restaurant I wanted to create," says Terry. He brought that vision to Texas and found a unique location next to a historic boutique hotel to realize it. He hired menu consultant Christina Fuller to help develop the concept's point of difference.   In this episode we learn how Terry took his plan from idea to reality to open Muck N' Fuss Craft Beer & Burger Bar in 2018. Offering fresh, never-frozen ground beef, quality local ingredients, homemade beer-battered onion rings, and 30 craft beer selections on tap, Muck N' Fuss quickly became a local favorite.   A student of Malcolm Baldrige award recipient "Pals Sudden Service" and its total quality management culture, Terry explains why staff development is Job One. "After four years of running a successful operation, I continue to rely on my people because no single person has all the answers," says Terry.   Terry also explains how a commitment to incremental improvement motivates his team to continuously improve the guest experience and earn repeat patronage.   This is how you win in the independent restaurant business. Tune in and take notes.

Columbia-based MidwayUSA began as a small gun shop in 1977 and has grown into a large company and internet retailer of about 200,000 hunting, fishing, shooting and outdoor products. Midway USA founder Larry Potterfield joined host Fred Parry in-studio for the hour Saturday on 939 the Eagle's "CEO Round Table." Mr. Potterfield discussed the company winning its third Malcolm Baldrige national quality award, and he also outlined plans to build a new 130,000 square foot office building on Midway USA's new campus at 40 and Route J, near Rocheport:

Tune in to this episode to learn how to go from good to excellent. An engineer by training, David Jones applied his analytical and business expertise to restaurant management education. He is the founder of The Excellence Advisory, a premier hospitality leadership development group. His approach has helped many independent restaurant operators increase their effectiveness, improve staff retention, and turn their managers into better leaders.   David spent seven years on the Pal's Business Excellence Institute, the Tennessee-based management development arm of Pal's Sudden Service restaurant group, the only quick-service restaurant chain restaurant to earn a Malcolm Baldrige award. “The more we think like our customers, the more we realize the importance of quality and value,” says David, adding, “when we think like our staff we realize the importance of a quality work environment and being valued!”   In the wake of the pandemic, David believes operators have a “second chance to make a first impression on returning guests and staff.” The winners will be concepts that engage their staff and empower their management team.

Episode 3 features California Council for Excellence (CEE) Vice Chair Dr. David Spong and Shields Resource Group Principal Denise Shields. David and Denise explain what the Malcolm Baldrige National Quality Award is, what happens when a company receives the award, and the impact of the Baldrige process not only on quality and productivity but on company culture.

Matt is our guest this episode to explain about how you really just don't appreciate that tasty French fry and the to-go box that facilitated your order of said potato product. With Covid-world still a thing, we discuss ribeye's, lumber, nearly empty trucks, to-go boxes, FIFO, LIFO, plastic resins for foam, whiney chefs, hurricanes, Interstate 80, braille on drive-thru ATMs, burying stuff in fields, trucking, Just-In-Time, Lean Six Sigma, Ransom Olds, Henry Ford, Ohno Taiichi, William Deming, Malcolm Baldrige, an Argentine philosopher and sociologist, supply chain management, waste versus quality, speedometer cables, warehouses, lateral integration, vertical integration, refrigeration and food storage, 1970s oil crisis, the fascinating subject of postharvest physiology, the overabundance of food, global shipping, widgets and bim-bobs, coconut milk, redundancy, critical systems, bland white bread and potato products, the Americas, quality goods and cheap Chinese labor, geopolitical dynamics, cat litter home delivery, self-sufficiency, growing and preserving your own food, and passing down your knowledge and expertise. (Mike is a bit jealous he was out of town for the discussion.)Support the show (https://www.patreon.com/ThreeEqualsFive)

Brenda Lopez retired from the Texas Army National Guard in March of 2021 as a Master Sergeant, Senior Manager. Throughout her career in the military, she implemented the use of the Malcolm Baldrige for Performance Excellence Framework and was the lead writer for quality and performance assessments, resulting in becoming top five performing organization within the U.S. Additionally, she served as a Team Leader where she evaluated the performance of other National Guard organizations in the areas of leadership, strategy, customers, workforce, knowledge management, and operations, and provided feedback reports to the Adjutant General and Directors. In 2014, Brenda was invited by the National Institute of Standards and Technology (NIST), to write an article on how the TXARNG implements the National Baldrige Framework to increase and achieve higher levels of performance. In 2016, Brenda joined the Malcolm Baldrige Board of Examiners in which she currently assesses the performance of different sectors including Healthcare, Non-Profit, Small Business, and Manufacturing, and provides opportunities for improvement to CEOs and other senior leaders. In 2017, Brenda was internationally recognized as a Business Improvement expert by Triaster, a company located in Wallingford, Oxfordshire, United Kingdom, that provides business process management solutions through customized computer software. In 2018, Brenda wrote an article for Triaster's blog named “7 Steps to Improve Business Performance using the Baldrige Excellence Framework”. Brenda completed her MA in Organizational Management from Ashford University and MBA in General Studies from West Texas A&M University. She graduated from Grantham University with BS in Homeland Security with a concentration in Project Management. Brenda is a certified Lean Six Sigma Black Belt and Business Process Re-engineering Specialist. Currently, Brenda works for UnitedHealth Group as a Sr. Business Analyst in Austin, Texas. Here in episode #122, Brenda starts our show with an essential mindset around leading through change. We learn that Brenda is a developing health care quality improvement professional, as she shares details on her transitioning career path, extending from 20 years of military service. We geek out on Baldridge and the impact that it has on organizational culture for performance excellence. Brenda challenges us to establish a career driven by our personal mission. She shares how she uses daily check-ins to build strong relationships across her teams. Brenda reminds us of the power of going to the Gemba and walking in the shoes of those that we serve. Brenda shares why she is excited about the future of telemedicine and furthering health care innovations; and the role that quality professionals can play to support it. Brenda gives us great insights into the value of hiring military service professionals. She highlights the importance of creating and sticking to a personal plan for success; and a tremendous list centered on the importance of self-care. • Connect with Brenda on LinkedIn • Access the Healthcare QualityCast LinkedIn Group • Leaves Us a Rating • Earn Your Lean Six Sigma for Healthcare Certification • Request a Corporate Demo of our online QI Academy

Dr. Shernette Kydd is a certified Lean Sensei, Six Sigma Black belt, and Lean Six Sigma Master Black belt with over 20 years of experience in operational excellence, which started with Green Belt and Black belt certification at General Electric. Currently she serves as the Assistant Vice President of System Effectiveness at Cook Children's Healthcare System (CCHCS) in Fort Worth, TX, and supports 8,000+ employees in the areas of Process Improvement, Operational Excellence and Healthcare Innovation. Shernette is also an Adjunct Professor in the Industrial, Manufacturing & Systems Engineering Department at the University of Texas at Arlington (UTA), in Arlington, TX. Her commitment to our country, quality and learning has empowered her to serve in the capacity of a Malcolm Baldrige examiner since 2018, where she assists corporations on their performance improvement journey. With a B.S. in Mechanical Engineering, and M.B.A., and Ph.D. in Industrial Engineering, Shernette has also worked as a high school teacher, for seven years where she had the wonderful, and unforgettable opportunity to teach students in grades 10th- 12th Basic and Advanced Level Math and Science subjects. Her team at CCHCS is committed to sharing Operational Excellence principles outside of the company as well through their annual community service events that take them into local classrooms to introduce students to the principles of Lean and continuous improvement. Here in episode #104 Dr. Kydd starts our show with a focus for us to appreciate how processes work, and how well the process works; Shernette's highlights her incredibly diverse background that includes engineering, business, executive leadership, and teaching; it's a few weeks old now, but Shernette shares a hot off the press exclusive for our podcast; she highlights a dark moment story calling for us to meet teams right where they are on their QI journey; We talk Baldrige and why it's so important to healthcare teams today; Shernette shares how she leverages “vent sessions” to build trust on project teams; she shares an Aha moment, encouraging us focus on developing our coaching skills; Gives us her best practice tips for teaching QI principles; Shernette shares why the future of healthcare will revolve around AI; she tells us why every leader needs to be flexible in the goals; and closes our shows with a message of perseverance. Connect with Shernette on LinkedIn: https://www.linkedin.com/in/drskydd/ Access the Healthcare QualityCast LinkedIn Group: https://www.linkedin.com/groups/12203005/ Leaves Us a Rating: https://itunes.apple.com/us/podcast/the-healthcare-qualitycast/id1456206515?mt=2&uo=4 Earn Your Lean Six Sigma for Healthcare Certification: https://theqiacademy.mykajabi.com/

After years of trying to lead individuals through change by telling people what to do, how to do it, and why to do it, Tom received feedback that shook his world. He realized he was doing it all wrong. Although the teams he led were getting results, one thing was obvious, they weren't having fun and there was no passion. By committing to starting with why and helping people to experience joy at work, Tom has been blessed to see transformational change happen at the individual level and organizational level. As Tom puts it, "change is a personal decision to do something different. “ Tom shares that he is completely addicted to seeing the lightbulb go off in people's heads when they realized they have had the answer all along. It was just buried beneath a bad process and a lack of tools and supportive culture to bring the idea forward. In Tom's experience, empowering people to share their ideas and to get behind other people's ideas is the secret sauce to organizations achieving breakthrough outcomes. In organizations where the best idea wins, good things happen for everyone involved. It all starts with giving people the tools, the skills, and the confidence they need to make and lead change. Here in Episode #97, Tom starts our show with two classic Deming quotes that resonate tremendously in today's healthcare environment. He places an early call to action for health care leaders to continue investing in their improvement capabilities. Tom is a multi-talented healthcare professional, and shares highlights from his background and how that led to his transition into his own business practice. We learn the insights on the naming conventions connected to the work that he's leading. Tom gives us an overview of Design Thinking and shares 3 key points that every healthcare leaders should know about this improvement technique. He gives us a great new acronym around the meaning have the word F.A.I.L. Tom shares a few Design Thinking examples that expand on its value proposition. He highlights patient Journey Maps as a highly resourceful tool for quality people to plugin with. Tom and I nerd out about the Malcolm Baldrige program, and explain why it hurts so good. He challenges us all to evolve into movement makers. And Tom shares how he prioritizes significance over success. • Connect with Thomas on LinkedIn: https://www.linkedin.com/in/improvementnerd/ • Checkout the Improvement Nerd Podcast: https://thegreendotconsultinggroup.podbean.com • Access The Healthcare QualityCast LinkedIn Group: https://www.linkedin.com/groups/12203005/ • Leaves Us a Rating: https://itunes.apple.com/us/podcast/the-healthcare-qualitycast/id1456206515?mt=2&uo=4 • Earn Your Lean Six Sigma for Healthcare Certification: https://theqiacademy.mykajabi.com/

In this week’s episode, we talk with businessman and philanthropist, Quint Studer.Quint Studer is a lifelong businessman, entrepreneur, and student of leadership. He not onlyteaches it, he has done it—and still leads businesses today. In 2000 he founded the StuderGroup. The Studer Group focus is on improving education and healthcare. From a small start-up it grew to 250 employees and received the Malcolm Baldrige award in 2010. Studer Group was acquired by Huron Healthcare in 2015 and Quint left in March of 2016.During his time with Studer Group his travels led him to many communities. It was apparent to him some were much more vibrant than others. Quint went about learning why. With thisknowledge he started putting tools and techniques in to helping Pensacola, Florida whereStuder Group is located. In 2014, Quint founded a not for profit, Studer Community Institute. It focuses on Early Brain Growth, Leadership Skill Building, Civic Engagement andEntrepreneurship and it focused on improving the quality of life in his hometown.Studer is now sharing his learning with communities throughout the country. In addition, hepublished the book, Building a Vibrant Community. Quint has a great love for teaching hisinsights in books and has authored nine of them.His first title, BusinessWeek bestseller Hardwiring Excellence, is one of the most read leadership books ever written for healthcare. More than 1 million copies are in circulation. His latest book, The Busy Leader’s Handbook, was published by Wiley and reached number 5 on the Wall Street Journal’s best seller list this past October. This book is a desk reference and pocket guide for anyone in a leadership position. It's also a blueprint and training resource for creating effective leaders at every level.We also find out more about what our hosts have been up to during the past few weeks. Did you know that you can get free chips and guac from Chipotle on your birthday if you download the app? (Hint: Pensacola now has a few Chipotles in town!)Keep this conversation going with us @morethanayp on Instagram, Facebook, and Twitter.You can find your hosts:Justin Oswald: @JustinOswald_ (twitter & instagram)Ruthie Christie: @RuthieChristie (twitter)Meg Rich: @MeganinFL (instagram)

Season 5: Malcolm Baldrige National Quality Award Business Excellence, Quality Excellence & Effective Management go hand in hand. MBNQA award and framework is the key to organizational excellence and competitive advantage for building sustainable businesses. This podcast explores how organizations of the 21st century must practice Business Excellence & Quality Management to remain eternal and everlasting. MBNQA is a US Presidential Award named after Secretary Commerce. AtyaasaaOnline is an E-learning portal that people can preview and learn for free. You can also visit Niket Karajagi's body of knowledge on his Virtual Coaching Portal https://niketkarajagi.com. AtyaasaaOnline Tech-Enabled Borderless Organization Development Portal

In this episode, we interview Kathleen Hetherington, president of Howard Community College in Maryland about winning the Malcolm Baldrige award.

This is the first podcast in a series focusing on high reliability organizing so it's an introduction to the concept. Our first segment opens up with a definition of HRO in the 5 habits that make up the framework of higher reliability organizing Following that will have a section on topical information such as is our own and news or book review and in this podcast we look at this year's Malcolm Baldrige award winners The podcast will end with a discussion on some aspect of implementing HRO in today specifically we look at H. R. O. in a section called HRO is not the program of the month.

The single most prestigious award you can obtain for quality in the US is the Malcolm Baldrige. What exactly goes into this award and what is the framework to even attempt to participate?

 What does it mean to earn the U.S. Department of Commerce award for quality and excellence? Download and listen- on-the-go to Episode 142.  Scott and I speak with Celeste Ford, Founder and CEO of Stellar Solutions. The company is a global provider of systems engineering expertise, and a recognized leader in government and commercial aerospace programs thatRead More

En este episodio de platico acerca de los distintos sistemas de mejora entre los cuales puede elegir una organización, considerando el objetivo para el que nació cada uno y el grupo de interés que atiende de forma primordial cada caso. Saber esto puede ser clave a lo hora de decidir por un sistema de mejora ya que te permite elegir el que tenga un enfoque más conveniente para la organización. Toma en cuenta que en todos estos sistemas de mejora, los grupos de interés más importantes son: Los accionistas, los empleados, los clientes y otros grupos de interés, incluyendo los proveedores. Algunos sistemas de mejora se centran en dar resultados para los accionistas, otros en dar resultados con un enfoque en los empleados, y otros con un enfoque en los clientes. Finalmente, otros se enfocan en dar resultados para todos los grupos de interés. Así que si la empresa implementa un sistema de mejora que se centra en los clientes y luego quiere ver un resultado inmediato para los accionistas, puede que no se cumplan todas sus expectativas. Debido a esto es extremadamente importante conocer el origen de cada uno de forma general y los grupos de interés que atienden para después elegir e implementar de forma más asertiva y para planear adecuadamente el proyecto, incluyendo los objetivos que se pretenden lograr. Dado la anterior, en este episodio reviso el objetivo de ISO 9001 tal como fue concebido en su inicio, y cuál es su enfoque actual, pero también conocer de forma general el objetivo de otros sistemas, con el fin de contrastarlos con ISO 9001, y observar en qué casos es ISO 9001 el que probablemente más convenga a las organizaciones. Con esto espero ayudarte a ampliar tu visión sobre las opciones disponibles, pero también a ayudarte a tomar un decisión más contundente sobre la implementación de ISO 9001, en caso de decidas que ésa sea la mejor opción para tu organización.   Se parte de la comunidad de gente de calidad. No olvides que puedes inscribirte a la lista de correo del programa para que estés informado siempre que un nuevo episodio esté disponible y podrás estar enterado sobre recursos, herramientas, materiales, servicios, información y consejos y otros temas relacionados con los Sistemas de gestión de calidad, disponibles en ISO 9001 Fácil. Además con tu suscripción apara formar parte de la comunidad de la gente de calidad, estoy regalando el curso gratuito “ISO 9001 Fácil para PyMES”. Sólo tienes que inscribirte a la lista de correo del podcast desde aquí. También puedes inscribirte al feed En iTunes, sólo teclea ISO 9001 fácil para encontrarlo y una vez seleccionado, da clic en Suscribirse. Este podcast es para ti y la mejor manera de aprovecharlo es siendo parte activa de la gente de calidad dejando tus comentarios, reflexiones y experiencias para enriquecer aún más nuestro conocimiento colectivo sobre la norma ISO 9001 y los Sistemas de gestión de calidad.   Enlaces de ISO 9001 Fácil: Correo: contacto@iso9001facil.com Linked In: https://www.linkedin.com/in/robertovillegas75/ Twitter: https://twitter.com/rvillegas75 Facebook: https://www.facebook.com/robertovillegasacosta/ Mi agenda personal para sesiones gratuitas de asesoría: www.calendly.com/iso9001facil Otras fuentes mencionadas en este episodio: Sobre Lean: The Machine that change the world. The story of lean production. James P. Womack, Daniel T. Jones, Daniel Roos. Edit. Harper Collins 1991. Sobre TQM: http://en.wikipedia.org/wiki/W._Edwards_Deming Juran J M, The Quality Control Handbook – 3rd Edition, McGraw Hill, 1971, ISBN 0 07 033175 8 http://www.philipcrosby.com/ Crosby Philip B, Quality is Free - The Art of Making Quality Certain, McGraw Hill, 1979, ISBN 0 07 014512 1 http://asq.org/learn-about-quality/total-quality-management/overview/tqm-history.html https://asq.org/about-asq/honorary-members/juran https://asq.org/about-asq/honorary-members/crosby https://asq.org/about-asq/honorary-members/feigenbaum https://asq.org/about-asq/honorary-members/deming http://asq.org/learn-about-quality/total-quality-management/overview/tqm-history.html Sobre Six Sigma: http://en.wikipedia.org/wiki/Six_Sigma The Six Sigma Memory Jogger II GOAL/QPC 2002 Sobre Investors in People: https://www.investorsinpeople.com/ http://www.som.cranfield.ac.uk/som/dinamic-content/news/documents/iipmikebourne.pdf  for the Canfield Report: The Impact of Investors in People on People Management Practices and Firm Performance Sobre ISO 9001 y sus orígenes: http://www.nato.int/structur/AC/250/html/english/welcomepageenglish.htm http://en.wikipedia.org/wiki/ISO_9001 http://www.iso.org Sobre Modelos de Excelencia: http://en.wikipedia.org/wiki/Malcolm_Baldrige,_Jr. https://www.nist.gov/baldrige http://www.pnc.org.mx Otras fuentes: Q grow Magazine January-February 2010

Joining me for episode #277 of the podcast is Kay Kendall (@KayAKendall), co-author (with Glenn Bodinson) of the excellent book "Leading the Malcolm Baldrige Way: How World-Class Leaders Align Their Organizations to Deliver Exceptional Results." Kay is CEO & Principal at BaldrigeCoach (see her bio there). Since 1989, BaldrigeCoach has worked with organizations across every sector, large and small, to use the Baldrige framework to create focus, align empowered employees, provide high quality products and services, deliver exceptional customer experience, and achieve enviable results. In this episode, we discuss topics including her background in manufacturing and quality, her experience with the Baldrige approach, and the ways that Lean and Baldrige are complementary.

Why do Top Leaders Use Malcolm Baldrige Leadership Standards? Have you heard about the Malcolm Baldrige Leadership Award? It is a business quality improvement standard and famous award that top... Award winning podcast with top women leaders who share tips & advice to help you advance your career, leadership & quality of life with Sabrina Braham MA PCC

What is different about those who partner with the Holy Spirit in their businesses and those who do not?  Dr. Jim Harris, author of the book, Our Unfair Advantage: Unleash the Power of the Holy Spirit in Your Business. Dr. Jim is President of The Jim Harris Group, an international speaking and advising firm that helps believers in business to unleash their unfair advantage in the marketplace. In addition to Our Unfair Advantage, he is the author of The Impacter: A Parable on Transformational Leadership along with numerous other award winning business books. His clients are a Who’s Who in business including Walmart, IBM, Best Buy, Verizon, Johnson & Johnson, Wells Fargo, Ford, and Walt Disney along with Malcolm Baldrige winners and INC 500 Fast Growth firms. Dr. Jim speaks to corporate and Christian business groups all around the world. He also serves on many Boards of Directors with marketplace and teaching ministries.  http://www.DrJimHarris.com   Christianity in Business is the show that helps Christian business leaders to integrate biblical values into business. | Entrepreneurship | Marketing | Nonprofit | Church | Author | Startups | Marketplace | Ministry | Business as Mission | Faith and Work | Faith | Success | Leadership | www.ChristianityInBusiness.com

Jim Canada is the Managing Partner of Alliance Technologies, a network infrastructure, consulting and IT staffing company. Jim shares his journey to entrepreneurial business success from his experience as a process improvement executive at American Airlines, John Deere, Reuters and as a Malcolm Baldrige award national examiner.

Webinar - How Leadership Commitment and A Systematic Approach Spread Improvement A webinar hosted by KaiNexus, presented by Karen Kiel-Rosser, Vice President / Chief Quality Officer at Mary Greeley Medical Center and Ron Smith, a Process Improvement Coordinator. Does your organization struggle with engaging everybody in daily continuous improvement? Is it difficult to figure out how to combine formal improvement events, projects, and "WorkOuts" while engaging all employees to bring forward their ideas? Are you unsure how to spread improvement methodologies across departments? In this webinar, you will learn: - How MGMC has combined Lean tools and methodologies with a "managing for daily improvement" approach - How leadership and technology enable and support successful improvement methodologies - MGMC's vision for leaders getting everybody engaged in improvement - How MGMC has systematically (and successfully) spread continuous improvement methodologies across the hospital over the past 12 months - Why it's important to engage leaders and to educate them about improvement and the role they need to play Mary Greeley Medical Center (MGMC), a 220 bed acute care facility in Ames, Iowa, has received "Gold" level recognition in the Iowa Recognition for Performance Excellence (IRPE) program, the top honor in the IRPE program (the state level Malcolm Baldrige award).

Success Edge Community, you will have the honor of meeting Dr. Jim Harris. Over the past 22 years, he has addressed, coached, and advised executives from Malcolm Baldrige winners, Fortune magazine’s 100 Best Places to Work in America recipients, and INC 500 fast growth firms who seek his insights and guidance. Some of his hundreds of clients include such great groups as IBM, Walmart, Best Buy, IBM, Ford, Johnson & Johnson, State Farm, and Century 21, as well as dozens of healthcare, services, and not-for-profit organizations. Yet, you will hear him talk about how God has radically changed his mission toward applying Biblical truths to today’s business challenges. Enjoy!!!