Podcasts about studer group

This episode of The ASHHRA Podcast features Jeff Knapp, the Chief People Officer at BAYADA Home Health Care. Jeff joined our dynamic hosts, Luke Carignan and Bo Brabo, to discuss how values, culture, and consistent communication can drive an organization to new heights.Episode Highlights:A Journey from Ministry to HR Leadership Jeff began his career as a pastor before transitioning to the corporate world. This unique background became the foundation for his human-centric approach to leadership. Discover how Jeff leverages his experiences in psychology, theology, and philosophy to foster an inclusive and purpose-driven workplace.Creating and Sustaining a Values-Based Culture At BAYADA, the core values of compassion, excellence, and reliability are more than just words—they are practiced daily. Jeff explains how weekly communications like the "key action of the week" email help keep these values at the forefront, creating a unified culture across over 360 locations globally.The Importance of Simplicity and Consistency Jeff emphasizes that building a successful organization isn't about complex strategies but rather the diligent application of simple, fundamental principles. Regular communication, recognition, and a steadfast commitment to values are what truly makes a difference.Engagement and Connection Learn about the innovative practices at BAYADA that keep employees engaged and connected, even when they work remotely as caregivers. Jeff sheds light on their twice-yearly engagement surveys and the concept of an "inverted pyramid," where caregivers are seen as the most important part of the organization.Leadership Insights With anecdotes from his own career and references to influential experiences with organizations like Aramark and Studer Group, Jeff provides actionable advice for HR professionals and business leaders aiming to build a thriving, supportive, and community-focused workplace.We hope this episode leaves you with new strategies and a renewed sense of how vital culture and value-based leadership are to the success of any organization.Stay Engaged, The ASHHRA Podcast TeamSponsor informationwww.LFG.com/HealthcareLincoln Financial annuities, life insurance, and workplace solutions help nearly 17 million customers confidently plan for their financial future. Lincoln Financial. Your Tomorrow. Our Priority. Lincoln Financial is the marketing name for Lincoln National Corporation and its insurance companies and broker/dealer affiliate Lincoln Financial Distributors, Inc.  Support the show

As the host of the Lessons in Leadership podcast, I've had the privilege of speaking with some incredible minds in the business world. Today, I'm thrilled to share insights from my recent conversation with Dr. Bonnie Wilson, an executive coach who works with ambitious tech leaders. Her mission is to help these leaders move from being “promotion ready” to “promotion selected.” Dr. Wilson's expertise lies in helping leaders overcome one of the toughest challenges in leadership: holding people accountable while delegating effectively. It's a skill that's deceptively simple but critical for success, especially in fast-paced industries like tech. If you like today's message, here are four ways I can help you grow faster… 1. Join the team: https://www.billstorm.com/join-the-team.html 2. 1:1 executive-level coaching to help you overcome the limiting beliefs, patterns, and habits keeping you from achieving the outcomes you seek in your personal and professional life. 3. Speak at your next event. 4. Conduct a mindset, sales, or leadership training workshop for your team. https://www.billstorm.com/ Dr. Bonnie Wilson: From Nursing to Executive Coaching For more than 25 years, I have dedicated myself to various roles within the healthcare industry, starting with bedside nursing positions in Washington, D.C., Maryland, New York, and Texas. Transitioning to leadership in Washington, D.C., I led the emergency department before becoming the Administrative Director of Emergency and Outpatient Services in the largest healthcare provider in western Maryland. My formal coaching career began in 2011 with the Studer Group, where I collaborated with c-suite executives, directors, and managers to improve customer, employee, and physician engagement in over a dozen healthcare organizations. From 2011 to early 2020, I was the Executive Director for Emergency Services in a large healthcare system on the west coast, achieving remarkable results in patient experience. After moving to Texas, Dr. Bonnie pursued my lifelong dream of combining my operational and relationship-building skills as the CEO and Founder of Xceeding the Mark, LLC Executive Coaching and Consulting. My expertise in executive coaching for managers and professional growth in the workplace is complemented by my extensive academic and professional credentials. In my free time, I enjoy cooking and spending time with my family. If you'd like to contact Dr. Bonnie Wilson, you can click here to connect with her on LinkedIn or visit her website at https://xceedingthemark.com/. Bill Storm is a seasoned advisor and consultant renowned for his expertise in driving peak performance and fostering effective leadership within Fortune 500 companies. With a multifaceted skill set spanning organizational systems, the psychology of achievement, team building, and sales, Bill is a trusted resource for executives, managers, and team leaders seeking to maximize their potential. Drawing from his extensive experience as a Peak Performance Strategist with the Tony Robbins organization and Team-Building Specialist with the John Maxwell Leadership Team, Bill has developed a unique set of frameworks tailored to the needs of industry leaders. These frameworks provide a foundation for building winning teams and achieving sustainable success in today's competitive landscape. In his personal life, Bill has been married for 29 years to the love of his life, has two adult children, and recently welcomed his first grandchild into the world! Bill spends much of his time with his Golden Retriever, Charlie. The two are attached at the hip! https://www.billstorm.com/

Want to become more heart-centered? There's a new playbook in town! Deb has released her first book The Heart-Centered Leadership Playbook: How to Master the Art of Heart in Life & Leadership. Available in ebook

Compilation Episode 3This is a bonus longer episode; a compilation of episodes 17-23 of the podcast so you can listen to them back-to-back.2:12 Episode 17 - ResolutionIn early January, how many people have made a resolution, and how many people have not kept it a week later??This episode covers resolutions or work objectives and how to use SMART to help clarify your thoughts about them and increase the chance of you sticking to your resolutions.SMART - Specific, Measurable, Achievable, Relevant, Time-boundUseful summary wiki article:http://wiki.doing-projects.org/index.php/SMART_Goals_(Specific,_Measurable,_Attainable,_Relevant,_Time-bound)10:30 Episode 18 - LifeSometimes life gets in the way of things you want to do, so this is not a normal episode.12:53 Episode 19 - DebriefDebriefs can be hot, cold or personal and I cover all three types in this podcast.Underlying this, it's important to think about people's emotions, describing an aspect of an incident in detail, analysing it to improve by applying lessons learned and summarising learning points.A useful article from Life in the Fast Lane:https://litfl.com/clinical-debriefing/27:58 Episode 20 - DeathIt's going to happen to all of us at some point.As healthcare workers we need to be comfortable thinking about, talking about and managing dying patients and their death.For clinicians I would also highly recommend the Resus Room podcast on End of Life care, featuring a discussion with Ed Presswood, a palliative care consultant:https://podcasts.apple.com/gb/podcast/the-resus-room/id1090433226?i=100062834623636:45 Episode 21 - Compassion Why do we sometimes lose compassion in our journey in healthcare?If you want to delve into the evidence behind the need for more compassion in healthcare I can thoroughly recommend:Compassionomics: The revolutionary scientific evidence that caring makes a difference. Studer Group 2019. Trzeciak and Mazzarelli or find out more on www.compassionomics.comWhat are you going to spend 40 seconds doing to show your compassion today?47:44 Episode 22 - TargetsAre they an object to be shot at or the means to achieve progress against a priority?Healthcare work is full of targets - what do they mean to you and your work?55:19 Episode 23 - LeaveWhy is it important to take time away from work? It should be self-evident but many of us, especially in healthcare do not prioritise this important part of working life - not being at work!Forbes magazine article 'Why taking vacation time could save your life?':https://www.forbes.com/sites/carolinecastrillon/2021/05/23/why-taking-vacation-time-could-save-your-life/?sh=3150ed7224deSupport the showThanks for listening,James@JMACeducation

CompassionMost people enter work in healthcare because they have a strong sense of compassion – that emotional response to someone's pain or suffering and wanting to help them. Why do we sometimes lose compassion in our journey in healthcare?The Professional Quality of Life Scale can be found at https://socialwork.buffalo.edu/content/dam/socialwork/home/self-care-kit/compassion-satisfaction-and-fatigue-stamm-2009.pdf It is worth having a look at this and thinking about your responses to these questions looking at compassion satisfaction and compassion fatigue.A helpful podcast that explains compassion in more detail is the Somerset Emotional Wellbeing podcast episode on compassion.https://podcasts.apple.com/gb/podcast/the-somerset-emotional-wellbeing-podcast/id1515287594?i=1000642771873 Finally if you want to delve into the evidence behind the need for more compassion in healthcare I can thoroughly recommend:Compassionomics: The revolutionary scientific evidence that caring makes a difference. Studer Group 2019. Trzeciak and Mazzarelli or find out more on www.compassionomics.comWhat are you going to spend 40 seconds doing to show your compassion today?Support the showThanks for listening,James@JMACeducation

There's no getting around the surges and potential chaos of an emergency department. The good news is that these events are predictable, you know they're going to happen, just not when. So how do you prepare and then navigate the storm once you're in the thick of it?In today's episode, we start with a discussion with Thom Mayer, MD exploring strategies to steel yourself for the inevitable chaos, underscoring the importance of maintaining a positive, agentic, proactive mindset. Drawing parallels to General Theodore Roosevelt Jr.'s decisive leadership on D-Day, the discussion highlights the critical need for quick, confident decision-making. A key focus is on the concept of "energy packets," a methodical approach to managing the cognitive overload in the ED by strategically allocating mental resources to specific tasks. We also delve into understanding individual stress thresholds and how to manage stress without succumbing to a sense of helplessness. In the second half of the episode, Chris Hicks, MD gives his approach to managing high patient volumes, communication while managing critical patients, and how to address a direct challenge in the resus bay. Guest Bios:Chris Hicks, MDChris is an emergency physician and trauma team leader at St. Michael's Hospital in Toronto. He has innovated in several areas of resuscitation and psychological skills, including mental practice, stress inoculation training. These days he enjoys a quieter life, free from the problematic corporate jib-jab of academic deliverables. In 2018, as a partial rebuke of the status quo, Chris co-created and chaired resusTO, an inter-professional simulation-based resuscitation conference in Toronto with international acclaim. In 2020, he co-founded Advanced Performance Healthcare Design, consulting with hospitals and industry using simulation to inform the design of systems, spaces and teams. Chris is an avid speaker and lecturer, staunch #FOAMed supporter, occasional runner and cyclist, fledgling boxer, semi-retired pianist, and proud father of three lunatic boys.Thom Mayer, MDDr. Mayer is the Medical Director for the NFL Players Association, Clinical Professor of Emergency Medicine at George Washington University and a Senior Lecturing Fellow at Duke University. Dr. Mayer was named the ACEP Outstanding Speaker of the Year in the second year the award was given and has twice been named ACEP's “Over-the-Top” award winner. On September 11, 2001 Dr. Mayer served as one of the Command Physicians at the Pentagon Rescue Operation, coordinating medical assets at the site. Dr. Mayer has served on the Department of Defense on Defense Science Board Task Forces on Bioterrorism, Homeland Security and Consequences of Weapons of Mass Destruction. Dr. Mayer also serves as a Medical Director for the Studer Group.ººººººººººººººººººººººººººººººººººAwake and Aware | Our 2024 Live EventJoin us at Awake and Aware 2024, a transformative 3-day workshop from May 1st to 3rd in Bend, Oregon. Focusing on interactive experiences, this event offers a unique opportunity to reset, reflect, and connect with like-minded individuals. Limited slots.Website: Awakeandawarebend.comEarly bird discount code: FULLYAWAKE24. $100 off registration. Expires Jan 31, 2024CME? Yes! This is a CME event ººººººººººººººººººººººººººººººººººLove medicine, but the job itself leaves a lot to be desired?I work with many docs in your shoes. To learn more about 1-on-1 coaching, start here.4 free resources specifically

Episode page with links, transcript, and more My guest for Episode #490 of the Lean Blog Interviews Podcast is Quint Studer, the co-founder of HealthCare Plus Solutions Group and owner of the minor league baseball team, the Pensacola Blue Wahoos. He's a returning guest, having joined us in Episode #353 (2019) when we talked about his book, The Busy Leader's Handbook. He's written many other books — his first being Hardwiring Excellence (2003), a book that was recommended to me when I started serving healthcare organizations back in 2005 — and that book made a huge impact on me. Quint previously founded Studer Group, which received the Malcolm Baldrige National Quality Award in 2011. He's also currently a speaker, an entrepreneur, and a philanthropist. His most recent previous book is The Calling: Why Healthcare is So Special. His latest book is Rewiring Excellence, a free eBook. The Human Margin: Building the Foundations of Trust, written in partnership with Katherine A. Meese, PhD, is due for publication in March 2024. In this episode, Quint speaks poignantly about the need to transform rigid practices in healthcare. His clarion call emphasizes the significance of rewriting conventional healthcare procedures to create adaptable strategies. This dynamic conversation also illuminates his concept of ‘rewiring' excellence. Quint challenges the traditional definitions and procedures regarding excellence, maintaining that these outmoded ideologies need to be revamped with modern perspectives for enhanced results. Thus, stay tuned to hear more about how to navigate the changing landscape of healthcare. Questions, Notes, and Highlights: What can leaders do to help ensure that the calling doesn't turn into burnout and a loss of that calling? How can we stop the blame game? “If you do it right, there should be no turnover” (CNAs) Focus, fix, and follow up The need to close the loop… Blame culture Assumptions — about why MDs don't refer in house Quint's excellent article, ‘I may be wrong': The power of admitting our mistakes Why do people get vilified for saying they were wrong or they changed their minds? When people hide behind “do you have any research?” Tell us about your latest book, Rewiring Excellence: Hardwired to Rewired… free eBook now, print book in pre-order status. How do we decide if a hardwired process needs to be “rewired”? What is the 

The art of ruckus making means doing generous work and serving others. Denise Wiseman explains the motivation behind her passion for improving the patient experience to Jim Cagliostro.    Episode Introduction  Denise explains the importance of a positive attitude in ruckus making, why healthcare needs a new paradigm of CARE, and the importance of setting rather than meeting expectations. She also highlights the need to make a ruckus about HCAHPS, the critical role of Patient Family Advisory Councils, and reminds us that all leaders are human – and everyone is a leader.    Show Topics   Making a ruckus is doing generous work  Calling for a new paradigm in healthcare Opening up conversations around the patient experience We need to make a ruckus about HCAHPS Expanding connections outside of healthcare Leaders are human too (and all of us are leaders)   07:32 Making a ruckus is doing generous work  Denise explained how Seth Godin's Akimbo program helped her to understand the definition of ‘'ruckus.''  ‘'So when I was given that opportunity to redefine my career, I took time to reflect and consider on what the right next step was for my career and also for my life. And so I took a few courses from Seth Godin and his Akimbo program and I don't know if you know much about Seth, but he ends his videos and his trainings with saying, "Go make a ruckus." And when he says that what he means, and this is a quote from him, "When we show up to make a ruckus, we're doing generous work. Work on behalf of those we seek to serve." And then he says, "We need to dig in and do something that might not work." And so when he is talking about making a ruckus, he's talking about thinking outside the box, embracing the unknown, being courageous and with a positive attitude and that's everything you'll see from Seth. It's with a positive attitude, stepping out, giving it your all, testing, trying and doing something differently. And Jim, that is exactly what we need in healthcare. And so being a Ruckus Maker, to me, is identifying those things that are problematic in healthcare. We're all aware of them. If you're on LinkedIn or in other forms, you're hearing people talk, complain about the problems of healthcare, right?  And I say, let's identify it, that's fine, but let's then understand enough that we understand the root of the problem, what's really going on to cause what we're seeing and then let's do something about it. And so that's making a ruckus, right? That's doing something about it. Let's stop blaming others, let's stop waiting for somebody else to solve it and let's take action.''   09:39 Calling for a new paradigm in healthcare Denise said a new paradigm of CARE would put the ability to take time to care back into the system.  ‘'So the second part of your question was my call for a new paradigm. And so you'll hear many people talk about the current situation in healthcare as broken and I'm one of those. And in many ways it is broken. Not everything. Not everything is broken, but we are a system in trouble. We have patients who are heavily burdened by many expectations of them, within healthcare. We have staff who are burdened by regulations, organizational policies and practices, by the current challenge of staffing, by the disconnect between those very highest in leadership and decision-making and what actually occurs in the moments of care delivery. Our current paradigm has healthcare that is not accessible to all. Our current paradigm refuses care or at least to pay for care for far too many or inadequately pays and leaves thousands financially devastated for seeking life-saving care. We have healthcare that being delivered on the backs of nurses and clinicians. They are beautifully heart-centered people for the most part and they're striving to do their very best. And when we talk about moral injury, it's true injury, they're suffering. So a new paradigm would be the definition of care and that's all CAPS, CARE. I'm talking about an experience of healthcare where there's trusted relationships between providers and patients, the patient is known by the provider, the gaps in care are eliminated, misdiagnoses and medical errors are greatly reduced if not eliminated. The new paradigm puts care, the ability to take time to care, back in healthcare. Or as my good friend Tom Dahlberg would say, "It includes love and the relationship of all connected with healthcare."   14:03 Opening up conversations around the patient experience    Denise said the patient experience starts at the first moment of engagement.  ‘'….But here's the problem, there's a bigger issue with experience. Oh, so here we go. I should be able to schedule an appointment with my physician within days, maybe weeks of needing one. But in my most recent experience, I had to wait five months to schedule an appointment with a provider. Well, that's a bad experience from the moment I've engaged with your organization. And if I'm going to your ED and I have a two hour or more wait in the waiting room before any treatment has begun, that's experience of care. If I then have questions about whether or not I can trust the care that was given to me for whatever reason, perhaps a misdiagnosis, medical error or just a simple lack of or miscommunication, that's experience of care. And after all of that, I receive a bill for care that I can't pay for or will cause me extreme financial hardship, that is experience of care. And we are completely ignoring that with our conversations on our efforts for the improvement of patient experience.''   18:21 We need to make a ruckus about HCAHPS Denise said progress in the patient experience has been minimal.  ‘'We've not improved experience, not really. The nationally publicly reported data reflects that in those first few years, we did make improvements and that's because at that time there was concern about the money, the incentives that were attached to the results and there was some fuel behind that movement. And in part I think some of it, that improvement, is attributed to Studer Group. There was a lot of effort being done. But in the last decade, I pulled the numbers just recently and I put a thing out on LinkedIn about this. In the last decade, other than the most recent declines in HCAHPS because of COVID, our national data shows we're flat, we've made minimal, if any, like a one point shift improvement across the different components of the survey….And yet we spend hundreds of millions of dollars annually to the industry of patient experience and we've seen little value. In fact, I would actually argue that we're causing damage. So when we look at the survey, I don't have a huge problem with questions on the survey. So HCAHPS, we can look at, but there are actually over 20 CAHPS surveys and more are being developed and there are good reasons behind the questions they select. So communication with nurses and doctors is critical for our patient's safety. We have to be able to understand what we need to do to take care of ourselves. We also need to be able to express how the treatments are making us feel or any other communication.''   25:47 Expanding connections outside of healthcare Denise said band-aid solutions arise when we don't listen to other perspectives.  ‘'… When we only ever hear from the same people, people with our same experiences, when we only experience the same experiences and when our knowledge is only deep, and deep is good, but it's not also wide, there's much that we do not know and our perception is narrow, it does not mean that our perception is wrong, but it's incomplete. And so when nurses only ever talk with other nurses, physicians with other physician, pharmacists with other pharmacists inside healthcare only willing to talk or listen to others from inside healthcare. And this one's really important in my opinion, when those who have positional titles or are considered thought leaders within their field are invited to the conversations or to make decisions, they're the only ones there. We're hearing only from the perspective of that group. We are then only working to solve our perspective of the problem. And this is what leads to band-aid solutions and gaps that we can't bridge. So I think it's absolutely critical for us to have a highly diverse, integrated and inclusive approach.''   36:13 Leaders are human too (and all of us are leaders)  Denise shared her leadership tips and emphasized the need for grace and understanding.  ‘'…in those positions, they're also under a lot of stress, they are triggered. And so I think the most important thing that I have learned working across our country and meeting with many different leaders is that leaders are humans. They are. I believe the majority of our leaders in healthcare, at whatever level they are, they truly come to work each day wanting to do the very best. Often they're not positioned to do their very best and they're struggling. And so when we talk about healthcare leaders, it's an area where we place a lot of blame. I see too much of that where we blame the leaders for the current situation in healthcare. And I think instead we need to seek to understand, we need to understand the very difficult positions they're in and why they are acting the way they are and making the decisions they are rather than just placing judgment on them. We need to be able to extend a hand to help and we need to be able to give some grace, if, when a leader makes a mistake because they will, we need to be able to give them grace and to let them correct. And then I think the other thing is each and every one of us, no matter what our position is, are leaders. And so how can we consider our own way of acting, mentoring, guidance, and leading in order to role model it to those around us, to those above us, et cetera. So instead of blaming and saying, well, they're acting that way, I don't have to be any better. I think each and every one of us owns our own actions and our own leadership in the space that we reside within.''   Connect with Lisa Miller on LinkedIn Connect with Jim Cagliostro on LinkedIn Connect with Denise Wiseman on LinkedIn Check out VIE Healthcare and SpendMend    You'll also hear:  From dietician to Chief Ruckus Maker: Denise's career history and lessons learned along the way. ''What I've learned the hard way is that for-profit organizations are typically, for the most part, for profit before all else''. How an Achilles injury led to a life changing patient experience.  The importance of setting patient expectations:  ‘'So that's a key word there that we're setting instead of meeting, and this is the psychology of experience. For example, a hospital is going to be noisier than your home ... .And so there's an element that talks about how do we set our patients up for that expectation, to ensure that they understand what we mean by the question on an HCAHPS survey about quiet at night. ‘' Why HCAHPS surveys still have too many gaps: ‘'… huge demographic populations are underrepresented in the responses, but as I hinted at earlier, the surveys have many gaps. They're not capturing critical components of experience, they're not elevating systemic issues from our national healthcare system.'' The critical role of PFACS (Patient Family Advisory Councils) ‘'…our PFACs are critically important, underutilized, under-supported. We ask people to volunteer their time when really they need to be a partner at the table with us and perhaps be paid in some method for their contribution.''   What To Do Next:   Subscribe to The Economics of Healthcare and receive a special report on 15 Effective Cost Savings Strategies.   There are three ways to work with VIE Healthcare:   Benchmark a vendor contract – either an existing contract or a new agreement. We can support your team with their cost savings initiatives to add resources and expertise. We set a bold cost savings goal and work together to achieve it.  VIE can perform a cost savings opportunity assessment. We dig deep into all of your spend and uncover unique areas of cost savings.  If you are interested in learning more, the quickest way to get your questions answered is to speak with Lisa Miller at lmiller@spendmend.com or directly at 732-319-5700.  

A heartfelt reunion with Julie Kennedy Oehlert, a DMP RN and Chief Experience and Brand Officer at ECU Health, sparks an illuminating discussion on love and leadership in healthcare.  Having once shared the corridors of Studer Group, our professional paths converge again as we delve into Julie's profound impact on the healthcare sector.  Her keynote speech at MPHI's Las Vegas summit, “What's Love Got to Do With It,” forms the fulcrum of our conversation, underscoring the significance of producing impacting experiences amidst challenging times.Our conversation meanders through the complex labyrinths of healthcare, highlighting the influential role of relationships.  We challenge the dominance of data and measurements, advocating for a balanced approach that also considers relationships and power dynamics.  Julie's insightful commentary revisits the cultural transformation theory, reminding us to be mindful of the relationships we nurture as they shape our culture.As we traverse the terrain of leadership strategies, Julie exposes the pitfalls of traditional power structures in healthcare organizations.  She advocates for empathetic leadership styles and the necessity of comprehending the intricate power dynamics within organizations.  We also explore the concept of organizational listening as a tool to achieve this understanding.  The culmination of our discussion emphasizes the importance of self-love and nurturing patient-provider connections in complex healthcare organizations, leaving you with two motivating quotes to fuel your optimism for the future of healthcare.Teleios Collaborative Network / https://www.teleioscn.org/tcntalkspodcast

Quint Studer is a lifelong student of leadership. He worked for multiple health systems throughout his career, the last stop being president of Baptist Hospital in Pensacola, Fla. In 2000, he founded Studer Group, a healthcare and education coaching company that received the 2010 Malcolm Baldridge National Quality Award. The company was sold in 2015, and Mr. Studer left in 2016. He went on to found the Studer Community Institute, a not-for-profit whose mission is to improve the quality of life for all people.  In 2022, Quint founded Healthcare Plus Solutions Group (HPSG) with longtime colleague, Dan Collard, to bring enhanced solutions to the healthcare industry. The mission of the organization is to have a positive impact on those that receive care and those that provide care. HPSG specializes in helping healthcare organizations to diagnose and treat their most urgent pain points in order to achieve and sustain results.  He has authored many books, with several listed on bestseller lists. His newest book, The Calling: Why Healthcare Is So Special, is aimed at helping healthcare professionals keep their sense of passion and purpose high. He serves on various healthcare boards and is a frequent speaker, workshop facilitator, and mentor to individuals and organizations. The tools and techniques Mr. Studer has created over the years are now staples in healthcare systems throughout the world. Innovative SimSolutions.Your turnkey solution provider for medical simulation programs, sim centers & faculty design.

On this week's episode of The Healthcare Plus Podcast, host Quint Studer is joined by special guest Matthew Bates. Matthew Bates is a Managing Director with Kaufmann Hall and leads their physician enterprise service line. His expertise includes envisioning and executing transformations in healthcare around the physician enterprise, ambulatory healthcare delivery, healthcare economics and data & analytics. Quint and Matthew discuss the financial pressures facing healthcare industry leaders today and discuss strategic solutions to improve create alignment and improve margins. To be successful in the current environment, Matthew Bates says leaders must focus on three key things: 1. Evolving physician alignment, relationships, and engagement2. Adjusting care delivery models to maximize the impact of advanced practice providers3. Rethinking the front door to the health system and how to engage patients outside of the emergency departmentListen to the full episode for further insights on how Matthew and his team at Kaufman Hall are guiding healthcare leaders to success today. Links:Operating a Provider Enterprise: Leveraging the Promise of Advanced Practice Providers | Kaufman HallPhysician Flash Report: Q1 2023 | Kaufman HallModels of Care Study | Healthcare Plus Solutions GroupAbout Matthew BatesMatthew Bates is a Managing Director with Kaufman Hall and leads their physician enterprise service line. Matthew has 30+ years of healthcare experience working with physicians and C-suite leaders in the US and beyond. His expertise includes envisioning and executing transformations in healthcare around the physician enterprise, ambulatory healthcare delivery, healthcare economics and data & analytics.Matthew is a frequent author and speaker on the topics of the US healthcare economy, the future of healthcare and the evolving physician enterprise. He is the lead author of Kaufman Hall's Physician Flash Report and numerous other thought leadership pieces. He is also the co-author of the book, Leading Medical Group Transformation.Prior to joining Kaufman Hall, Mr. Bates was a Managing Director at Deloitte in their Strategy and Operations practice and launched their Healthcare AI & Data Strategy offerings. Before that, he was a Managing Director at Huron Consulting and a Senior Leader with Studer Group. Mr. Bates holds a Masters of Public Health (MPH) degree from the University of Denver and a Bachelor's in Health Care Management from the Metropolitan State University of Denver. He also serves on the curriculum committee for the Commission on Accreditation of Healthcare Management Education (CAHME).Matthew is married to his primary care provider with whom he is raising twins in Montana. His son is into freestyle skiing and his daughter is a rodeo barrel racer. And when Matthew finds a quiet moment to slip away, you will find him standing in a cold mountain stream fly fishing.Contact Matthew Bates: MBates@kaufmanhall.com406-285-1652

I tracked down an incredible thought leader on systems and practices. I thought we would be exploring how to execute. Instead, I found a set of ideas that can be put into action. This is important. A set of ideas is not a task list or a set of commands. If they become that, you are in danger of not finding out what works and what doesn't. Because you have given them the recipe but not the authority to let them cook. Dr. Thom Mayer is Founder and Chief Executive Officer of BestPractices, Inc., Executive Vice President of EmCare, the Medical Director for the NFL Players Association and Clinical Professor of Emergency Medicine at George Washington University and a Senior Lecturing Fellow at Duke University. He is one of the most widely-sought speakers on healthcare customer service, trauma and emergency care, pediatric emergency care, medical leadership, and sports medicine. He has published over 70 peer-reviewed articles, 75 book chapters, and has edited or written 12 textbooks on emergency medicine, including Leadership for Great Customer Service: Satisfied Patients, Satisfied Employees, Leadership for Smooth Patient Flow, Hardwiring Flow, and Strauss and Mayer's Emergency Department Leadership: Principles and Applications. Tom Peters, the internationally acclaimed leadership guru, has referred to his work as “gaspworthy.” Dr. Mayer was named the ACEP Outstanding Speaker of the Year in the second year the award was given and has twice been named ACEP's “Over-the-Top” award winner. On September 11, 2001 Dr. Mayer served as one of the Command Physicians at the Pentagon Rescue Operation, coordinating medical assets at the site. The BestPractices physicians at Inova Fairfax Hospital were the first to successfully diagnose and treat inhalational anthrax victims during the fall 2001 anthrax crises, and Dr. Mayer has served on the Department of Defense on Defense Science Board Task Forces on Bioterrorism, Homeland Security and Consequences of Weapons of Mass Destruction. Dr. Mayer also serves as a Medical Director for the Studer Group. What I learned: Leadership is worthless but leading is priceless. Leadership is a noun. Leading is a verb delivered with an active voice. You are already a leader. Every team member is a leader. Every team member is a performance athlete. Invest in yourself and your team. The work begins within. If I take these and hardwire them into my life. I would practice the following: I would wake up every morning and say “I am a leader” Invest in myself. Spend time getting better at leading. Review every day what is working and what is not. Find a way to help others leveraging what I have learned. Celebrate with “3 Good Things” that are happening. Connect it to an action; that is, what did I do that helped make those 3 good things happen? Enjoy the conversation.

 Dr. Thom Mayer has been widely recognized as one the nation's foremost experts in leadership, management, and customer service in healthcare. His skills as a speaker are legendary, and are attested to by the fact that he was named Outstanding Speaker of the Year for the American College of Emergency Physicians in the second year of the award, and has twice been given the Over the Top; Award, which is given to the highest rated speaker of the year for the American College of Emergency Physicians. Dr. Mayer has given Keynote speeches at numerous national conferences, including those for The Studer Group. Dr. Mayer has published over 60 articles, 60 book chapters, and has edited ten textbooks on healthcare leadership, customer service, and emergency medicine. Dr. Mayer wrote Leadership for Great Customer Service, about which leadership guru Tom Peters said, 'I honestly can't remember when I have seen so much of so much importance crammed into a short book. This book is laser-like in its aim'; Most recently, Dr. Mayer wrote Leadership for Smooth Patient Flow. The Emergency Department and Hospitalists services for which he is responsible have won awards from virtually every survey company in healthcare, including one client whose scores rose from the first percentile to the 85th percentile in one year. On September 11, 2001, Dr. Mayer served as one of the Command Physicians at the Pentagon Rescue Operation, coordinating all medical assets at the site. In addition, physicians under his direction were the first to successfully diagnose and treat inhalation anthrax victims during the fall 2001 anthrax crises in the nation's capital. Dr. Mayer also serves as the Medical Director of the NFL Player s Association. Insightful lessons and anecdotes from all these experiences are woven into his presentations. Without exception, client audiences have raved about Dr. Mayer s presentations, citing their warmth, wisdom, and extremely humorous presentation. Dr. Mayer s passion and energy in speaking about customer service and leadership in healthcare have resulted in valuable lessons and practical applications Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3 (https://www.surveymonkey.com/r/3DXCFW3) CME credit is available for up to 3 years after the stated release date Contact CEOD@bmhcc.org if you have any questions about claiming credit.

Dr. Thom Mayer has been widely recognized as one the nation's foremost experts in leadership, management, and customer service in healthcare. His skills as a speaker are legendary, and are attested to by the fact that he was named Outstanding Speaker of the Year for the American College of Emergency Physicians in the second year of the award, and has twice been given the Over the Top; Award, which is given to the highest rated speaker of the year for the American College of Emergency Physicians. Dr. Mayer has given Keynote speeches at numerous national conferences, including those for The Studer Group. Dr. Mayer has published over 60 articles, 60 book chapters, and has edited ten textbooks on healthcare leadership, customer service, and emergency medicine. Dr. Mayer wrote Leadership for Great Customer Service, about which leadership guru Tom Peters said, 'I honestly can t remember when I ve seen so much of so much importance crammed into a short book. This book is laser-like in its aim'; Most recently, Dr. Mayer wrote Leadership for Smooth Patient Flow. The Emergency Department and Hospitalists services for which he is responsible have won awards from virtually every survey company in healthcare, including one client whose scores rose from the first percentile to the 85th percentile in one year. On September 11, 2001, Dr. Mayer served as one of the Command Physicians at the Pentagon Rescue Operation, coordinating all medical assets at the site. In addition, physicians under his direction were the first to successfully diagnose and treat inhalation anthrax victims during the fall 2001 anthrax crises in the nation s capital. Dr. Mayer also serves as the Medical Director of the NFL Player s Association. Insightful lessons and anecdotes from all of these experiences are woven into his presentations. Without exception, client audiences have raved about Dr. Mayer s presentations, citing their warmth, wisdom, and extremely humorous presentation. Dr. Mayer s passion and energy in speaking about customer service and leadership in healthcare have resulted in valuable lessons and practical applications. Kirk B. Jensen, MD, MBA, FACEP, has spent over 20 years in Emergency Medicine management and clinical care. Board-certified in Emergency Medicine, he has been medical director for several emergency departments and is Chief Medical Officer for BestPractices, Inc. Dr. Jensen is a faculty member for the Institute for Healthcare Improvement (IHI) focusing on quality improvement, patient satisfaction, and patient flow both within the ED and throughout the hospital. He chaired two IHI communities; Improving Flow Through the Acute Care Setting and Operational and Clinical Improvement in the Emergency Department. Currently he is a leader of the innovative IHI seminars Cracking the Code to Hospital-wide Patient Flow and Perfecting Emergency Department Operations. Dr. Jensen is a popular speaker and coach for EDs across the country. He is co-author of two books, Leadership for Smooth Patient Flow (2007 ACHE Hamilton Award winner) and Hardwiring Flow. He is the recipient of the 2007-08 American College of Emergency Physicians (ACEP) Honorable Mention Speaker of the Year Award. Dr Jensen presents on patient safety, patient flow, operations management, and change management at the ACEP Emergency Department Directors Academy. In addition, Dr. Jensen served on the expert panel and site examination team of Urgent Matters, a Robert Wood Johnson Foundation Initiative focusing on helping hospitals eliminate ED crowding and congestion as well as preserving the health care safety net. Dr. Jensen holds a Bachelor s Degree in biology from the University of Illinois (Champaign) and a Medical Degree from the University of Illinois (Chicago). He completed a residency in Emergency Medicine at the University of Chicago Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3...

Today, there are a myriad of ways that patients can share their experiences with hospitals and health systems online. In this episode, hosts Reed Smith and Chris Boyer focus on two systems: Yelp and HCAHPS and discuss their differences, and how organizations should view both in the larger scheme of measuring patient experience. Featuring an expert interview with B.G. Porter of the Studer Group in which he discusses the impact consumerism is having on how hospitals can measure and solicit input from their customers. Mentions from the Show:  What can Yelp teach us about measuring hospital quality? What Yelp can tell you about a hospital that official ratings can't Yelp Hospital Reviews Capture More Than HCAHPS Surveys The HCAHPS Survey – Frequently Asked Questions The Studer Group (Huron Consulting) online Chris Boyer on LinkedIn Chris Boyer on Twitter Reed Smith on LinkedIn Reed Smith on Twitter Learn more about your ad choices. Visit megaphone.fm/adchoices

Leadership Ten – Mark Noon Leadership Ten – Mark Noon pt 2 Mark Noon is a 20+ year, retired Air Force Major where he was a key leader in building cultural and leadership transformation within the Air Force medical community. Following his retirement, Mark brought his operational and service excellence expertise to the Studer Group and now, in Leadership 10. He has coached and spoken before more than 270 organizations in 43 states about Leadership Development. Leadership Ten is an organization helping leaders, typically between the ages of 25-40 and living in the Florida Panhandle area, in business development and leadership. This is part two of a great two part interview! What are the three types of leadership development training that you offer? Individual; Team; Executive I notice one of the areas is decision making and critical thinking. I love that. I know the great leaders I served under emphasized to gather as much information as possible in the time you have, then process it and make the decision. My hero, in the Cav, was studying General George Patton, Jr. He once said, “A good decision implement now is better than a perfect solution tried later.” What type of training and training scenarios does Leadership Ten use to teach your students “Critical Thinking and Decision Making?” How does Leadership Ten emphasize the importance of “Retaining Key Talent” in the organizations of the people you are helping? This works, not just for subordinates, but for aspiring leaders as well. It is so important to learn the roles of the next position you desire to achieve. Does this flow into the area of “Leadership Next Level” training that you teach? Explain to us what “Generational Leadership” is in the L10 model? You offer both, in person and virtual events, correct? When someone contacts your organization, wanting to join the next cohort, what are the processes involved in being selected and approved for the training? For those that are not selected, do you refer them to other organizations or are they told to reapply later? What is the follow up on that? You mentioned earlier that you have a book. What is the book about? https://amzn.to/3FGpCts (SET UP) - Is it on Amazon? How is your organization supported? Mark, I could talk to you for hours. I love talking leadership and leadership development, especially with someone that has a military background. I've got to try and keep it simple and straightforward as some of our listeners would not understand if went off into military jargon… But if someone wanted to reach out to you and ask for more information about Leadership Ten and the training, etc. that you offer, how can they do get in touch with you? I'll put the links to that down in the show notes below. Folks, leadership starts with the individual. It starts before the individual becomes a leader. It starts with the basics. It builds upon experiences. It builds upon the experiences of those that are teaching you. They can share strategies and ideas they have learned over the years. They can also share mistakes they have made. I've learned more from mistakes than I have from successes. And when someone is able to impart to you years, decades, of experience in just a few short months – your learning curve is impacted dramatically. You can't help but become a better leader in whatever it is you are trying to do. But, every leader must make the most important decision they could ever make. That decision is to seek advice from someone who can help them become a “better leader.” Mark Noon and his partners at Leadership Ten are doing just that. They are making themselves available to help the next generation of business and non-profit leaders become, for lack of a better phrase, to become “All that can be.”  Sorry Mark, for injecting that Army recruiting slogan in there… amen! But I urge you to reach out and get in touch with Mark and his team at Leadership Ten. Just...

Leadership Ten – Mark Noon pt 1 Mark Noon is a 20+ year, retired Air Force Major where he was a key leader in building cultural and leadership transformation within the Air Force medical community. Following his retirement, Mark brought his operational and service excellence expertise to the Studer Group and now, in Leadership 10. He has coached and spoken before more than 270 organizations in 43 states about Leadership Development. Leadership Ten is an organization helping leaders, typically between the ages of 25-40 and living in the Florida Panhandle area, in business development and leadership. First question, other than that brief information I just shared, can you tell us in your own words, “Who is Mark Noon?” Tell us about Leadership Ten. How and when did it start and what is the purpose of what you do? You make a distinction between developing THE LEADER and “Leadership Development.” Can you explain that for us? I have, like you, basically studied and participated in military leadership development for many years. I did twelve years in the Army, leaving as a commissioned Cavalry officer way back in 1989…but ended up retiring in 2011 from Law Enforcement. How did your military training prepare you for civilian leadership and your calling to pass on this skill set to the future business leaders that your organization helps today? Tell us about the L10 Communication Model… What are the three types of leadership development training that you offer? Individual; Team; Executive I notice one of the areas is decision making and critical thinking. I love that. I know the great leaders I served under emphasized to gather as much information as possible in the time you have, then process it and make the decision. My hero, in the Cav, was studying General George Patton, Jr. He once said, “A good decision implement now is better than a perfect solution tried later.” What type of training and training scenarios does Leadership Ten use to teach your students “Critical Thinking and Decision Making?” When I've spoken on Team Building at various conferences, I've emphasized the need to train and develop the talent and resources, the people, you currently have. I use the military system of leadership development of allowing the people who work under to take on small projects and allow them to identify and develop solutions on their own instead of “telling them” what to do. Folks, leadership starts with the individual. It starts before the individual becomes a leader. It starts with the basics. It builds upon experiences. It builds upon the experiences of those that are teaching you. They can share strategies and ideas they have learned over the years. They can also share mistakes they have made. I've learned more from mistakes than I have from successes. But it all starts, with you going down into the show notes below and clicking the links right there. And be sure to order Mark's book, https://amzn.to/3FGpCts ("Set Up!")  Use the link down below. CONTACT INFORMATION: https://amzn.to/3FGpCts ()   Email:  info@leadershipten.org Website:  https://leadershipten.org/ (https://leadershipten.org) Book:  https://amzn.to/3FGpCts (“Set Up”) – on Amazon Phone:  850-601-3160

Quint Studer is a community volunteer, a visionary, an entrepreneur, a mentor to many, and extremely dedicated to his community. For more than 30 years, he has given his life to designing the building blocks in organizations that will guide them to achieving and sustaining a culture of high performance. Quint Studer is the founder of Studer Group®, a recipient of the 2010 Malcolm Baldrige National Quality Award. Studer Group is an outcomes firm that implements Evidence-Based Leadership systems and practices to help organizations achieve, sustain, and accelerate in service, quality, finance, people, and growth. For six consecutive years – the last three being in the top 10 – Studer Group has been named one of the Best Small and Medium Workplaces in the United States by Great Place to Work®. Quint retired from Studer Group in March of 2016 to become a full-time community volunteer to undertake the development, training, and education of the Pensacola Metro Community. Inc. magazine named Studer it's Master of Business, making him the only healthcare leader to have ever won this award. Twice Modern Healthcare has chosen him as one of the 100 Most Powerful People in Healthcare for his work on institutional healthcare improvement. Modern Healthcare, along with its sister publication Advertising Age, also honored him with the first Healthcare Marketing Visionary IMPACT award in 2014. Around the same time, Becker's Hospital Review recognized him as one of the 40 smartest people in healthcare. Studer has authored ten books, most of them for the healthcare leadership market. His first book, BusinessWeek bestseller Hardwiring Excellence, is one of the most-read leadership books ever written for healthcare. More than 1 million copies are in circulation and is still one of the best-selling books in healthcare. His latest book, The Busy Leader's Handbook: How To Lead People And Places That Thrive, is packed with proven best practices, tools, tips, and tactics for engaging employees, revitalizing cultures, delighting customers, and building high-performance companies and reach. It reached number five on the Wall Street Journal's bestseller list. Here in Episode #88, Quint starts our show with a leadership mindset that if you see it solve it; Quint walks us through his tremendous career spanning the course of 30+ years as a teacher, healthcare administrator, an entrepreneur, philanthropist, and author; he shares why self-awareness is needed to fine-tune your leadership skills; Quint teaches us that the best leaders are very coachable; he calls out authenticity as a foundation of good leadership; he shares his biggest failure that almost caused him to walk away from healthcare; Quint highlights the power of learning labs for professional development; he shares a tool that will help you level up to becoming a “Straight A Leader”; he delivers a perfect mindset for creating Always experiences; Quint gives great real-life examples of leading with values; and tells us why leadership is an inside job. • Connect with Quint on LinkedIn • Learn More About EntreCon Link • Register for EntreCon • Link to Quint's Latest Book • Join Quint's Email Newsletter --- Send in a voice message: https://anchor.fm/healthcarequalitycast/message

In this healthcare podcast, we're gonna talk about the realities of setting up a clinically integrated network, otherwise known as a CIN. If only the whole process was unicorns and rainbows, but—as you likely suspected—it's not. Setting up a clinically integrated network is hard work, but the payoff for patients and clinicians alike can be worth fighting for. First of all, what is a clinically integrated network? It is a kind of ACO (accountable care organization). It is a legal entity that is a form of an ACO. So, every CIN is an ACO. But not all—in fact, most—ACOs are not CINs.  CINs enable coordinated care. Everybody in the network gets together to figure out how to enable clinicians to (for reals) follow their patients through multiple care settings and plan for an entire care journey. It can really help the patients navigate our crazy healthcare industry by giving them a trusted team that plots out a proactive path toward better healthcare outcomes and then make sure the patient stays on that path. It can be a really beautiful thing. Listen to EP349 with Lisa Trumble for real-world examples of the patient outcomes and experience a CIN can generate. All this for the patient while, at the same time, the total cost of care for Medicare patients goes down, I've heard, about 10% on average; but it can be more, as Lisa Trumble also talks about in episode 349 as aforementioned.  Alright … as we all know in healthcare, what's best for the patient doesn't, in so many cases, mean higher reimbursements. Sadly. So, what financial advantages does going through the time and trouble to create a CIN bring? There are basically four financial opportunities that can be realized with a CIN. I learned some of this from my guest today, Shawn Rhodes, who called strategically managing these four possible financial incentives “a delicate balance”; and as I get into some of them, you will see why. CIN Financial Opportunity #1: Similar to an ACO, if you're a CIN (because you are an ACO), you can participate in the Medicare Shared Savings Program, otherwise known as MSSP. The Medicare Shared Savings Program (MSSP) is the way that ACOs get paid a little something extra if they achieve savings goals for Medicare. The provider shares in the savings. Get it? And CINs are generally well equipped to realize these shared savings goals because to obtain the quality that you have to to pull off the shared savings, being clinically integrated really helps. CIN Financial Opportunity #2: Getting a gang of providers (doctors) together, you can do collective bargaining. So, back to basics with this one. You get a bunch of docs together in a region, then you all go to the big BUCAH plan—meaning the Blue Cross, the Cigna, the Aetna, Anthem, Humana—you go to them together and make your contracting demands, as opposed to each little doc practice going in all by yourself and trying to negotiate David and Goliath style. Now, what the payer might want from your collective crew there, the payer might insist on some kind of value-based agreement. Even if it's an FFS (fee-for-service) contract chassis, they'll attach some kind of quality or outcome component. So again, being organized in a CIN is a bonus either way. CIN Financial Opportunity #3: Your CIN can try to do direct contracting with local employers. Check out EP350 with Katy Talento for more on direct contracting. Actually, Lisa Trumble also mentions this in EP349.   CIN Financial Opportunity #4: Lastly, you can work with local hospitals' quality and efficiency programs. From a hospital financial perspective, they might be interested in the care that happens after an inpatient stay. If the outpatient care at an integrated skilled nursing facility, for example, is good, then the hospital could, for example, reduce readmissions. Now, caveat: I asked (maybe grilled is a better word) our guest in this episode, Shawn Rhodes, about this whole “prevent a readmission” business. Because on one hand, oh wow, you get a couple points back from having lower readmissions—which you can game all day long, by the way. Listen to the show with Dr. Rishi Wadhera (EP326) for more on how to not get dinged for readmissions even if you effectively have readmissions.   So, said another way, the crafty, albeit dubious, power move here if you're a hospital to maximize revenue is to let patients come back to the hospital after discharge but just don't call it a readmission. Call it, I don't know, observational. Then bill fee for service for the whole thing and get the reducing readmission financial incentives. At this point in the time-space continuum, everybody knows this stuff. This is not some kind of secret that I'm spilling here. Anyway, I bring this up because don't forget what I just said: The #4 CIN financial opportunity that Shawn Rhodes had mentioned is hooking up with a local hospital as part of their quality and efficiency program and the hospital looking to the CIN to reduce readmissions. Given the open secret on hospitals and readmissions, my Spidey sense just got really curious. So, when I pressed on this point, Shawn didn't talk about the CIN sharing any financial gains from the reducing readmission incentive program like I might have expected. Instead, he mentioned that having lower readmissions is a way for hospitals to get some negotiating leverage with payers. The next time your hospital's payer contract comes up, you can point to lower readmissions and then demand higher FFS fees. You also might be able to improve throughput of profitable service lines by reducing the number of patients who turn back up after their earlier procedure—which is another way, again, to increase FFS revenues, since the more patients you put through, the more revenue. This is why I like talking to people with a touchstone to the real world. You find out what the actual deal is. Now, I say all this to say that if patients get better care and their care journey is non-fragmented, it's a win-win. And CINs, like most ACOs, have been shown to trim the cost of care with great patient feedback. That's amazing. Just a quick spoiler here, but the seven parameters that Shawn Rhodes and I discuss in this episode which are essential for anyone who is looking to stand up a CIN or basically achieve success—and, I would guess, almost any value-based model—you gotta have an infrastructure that takes into account the following seven things: Patient-first and agile culture Interoperability Patient-centered processes Actionable information (not just data) Clinical integration Strategic planning and alignment of all stakeholders in the CIN Strong leadership My guest in this episode, Shawn Rhodes, has worked in performance and quality improvement for many years. He has worked at a CIN in Bowling Green, Kentucky; and he has overseen multiple value-based programs. Shawn currently serves as regional VP at Caravan Health. You can learn more at caravanhealth.com or connect with Shawn on LinkedIn.   Shawn Rhodes serves as regional vice president at Caravan Health, a services and technology company that helps hospitals and physicians who care for underserved population succeed in value-based care. Shawn collaborates with clients to develop tailored population health strategies and support their efforts to deliver the highest-quality, patient-focused care at the lowest cost. Prior to Caravan Health, Shawn served as the director of clinical integration for a clinically integrated network, Med Center Health Partners, where he oversaw value-based agreements (commercial, Medicare Advantage, Medicaid, BPCI, and employer health plans) with various payers along with ACO activities and quality improvement initiatives within the network. Before his work in value-based care, Shawn served as director of education and organizational development at Baptist Health Hardin, focusing on leadership development and cultural change through Studer Group initiatives. The early part of Shawn's career was spent in industrial equipment design and progressed into the automotive manufacturing industry working with Toyota and Honda on quality and process improvement. He then transitioned to the healthcare industry where he worked for eight years as a consultant specializing in coaching and mentoring hospitals to achieve improved quality, efficiency, and financial performance through process improvement, LEAN techniques, and reengineering. Shawn has a bachelor's degree in mechanical engineering and a master's degree in business administration from Western Kentucky University. He resides in Bowling Green, Kentucky. 08:08 What are the seven parameters to consider when standing up a CIN? 08:25 “Culture trumps strategy.” 09:10 “Communication and education are key components to starting that … process.” 09:26 “How do you get the information to the right person at the right time and the right place?” 09:36 What does interoperability need to look like in a CIN? 10:29 How do organizations communicate with the patient in a CIN? 11:07 Can a clinically integrated network work if it's not patient-centric? 11:37 EP332 with Tony DiGioia, MD.11:49 What's a must-have for a clinically integrated network to be successful? 13:41 “What does that data mean?” 15:34 EP315 with Bob Matthews.15:52 “You really need a go-to person.” 18:57 “The thing with team-based care is, you also have to have team-based accountability.” 20:54 “You've got to build some infrastructure around what you want to do.” 24:37 “Alignment is not an easy task by any means.” 25:15 “There has to be a group decision-making process.” 25:34 EP343 with David Carmouche, MD.25:41 EP341 with Gary Campbell.26:18 How do you define leadership? 27:49 “Start small, get some successes, and it will build as you go.” You can learn more at caravanhealth.com or connect with Shawn on LinkedIn.   Shawn Rhodes, regional VP at @CaravanHealth, discusses #CINs on our #healthcarepodcast. #healthcare #podcast #clinicallyintegratednetwork What are the seven parameters to consider when standing up a CIN? Shawn Rhodes, regional VP at @CaravanHealth, discusses #CINs on our #healthcarepodcast. #healthcare #podcast #clinicallyintegratednetwork “Culture trumps strategy.” Shawn Rhodes, regional VP at @CaravanHealth, discusses #CINs on our #healthcarepodcast. #healthcare #podcast #clinicallyintegratednetwork “Communication and education are key components to starting that … process.” Shawn Rhodes, regional VP at @CaravanHealth, discusses #CINs on our #healthcarepodcast. #healthcare #podcast #clinicallyintegratednetwork “How do you get the information to the right person at the right time and the right place?” Shawn Rhodes, regional VP at @CaravanHealth, discusses #CINs on our #healthcarepodcast. #healthcare #podcast #clinicallyintegratednetwork What does interoperability need to look like in a CIN? Shawn Rhodes, regional VP at @CaravanHealth, discusses #CINs on our #healthcarepodcast. #healthcare #podcast #clinicallyintegratednetwork How do organizations communicate with the patient in a CIN? Shawn Rhodes, regional VP at @CaravanHealth, discusses #CINs on our #healthcarepodcast. #healthcare #podcast #clinicallyintegratednetwork Can a clinically integrated network work if it's not patient-centric? Shawn Rhodes, regional VP at @CaravanHealth, discusses #CINs on our #healthcarepodcast. #healthcare #podcast #clinicallyintegratednetwork What's a must-have for a clinically integrated network to be successful? Shawn Rhodes, regional VP at @CaravanHealth, discusses #CINs on our #healthcarepodcast. #healthcare #podcast #clinicallyintegratednetwork “What does that data mean?” Shawn Rhodes, regional VP at @CaravanHealth, discusses #CINs on our #healthcarepodcast. #healthcare #podcast #clinicallyintegratednetwork “You really need a go-to person.” Shawn Rhodes, regional VP at @CaravanHealth, discusses #CINs on our #healthcarepodcast. #healthcare #podcast #clinicallyintegratednetwork “The thing with team-based care is, you also have to have team-based accountability.” Shawn Rhodes, regional VP at @CaravanHealth, discusses #CINs on our #healthcarepodcast. #healthcare #podcast #clinicallyintegratednetwork “You've got to build some infrastructure around what you want to do.” Shawn Rhodes, regional VP at @CaravanHealth, discusses #CINs on our #healthcarepodcast. #healthcare #podcast #clinicallyintegratednetwork “Alignment is not an easy task by any means.” Shawn Rhodes, regional VP at @CaravanHealth, discusses #CINs on our #healthcarepodcast. #healthcare #podcast #clinicallyintegratednetwork “There has to be a group decision-making process.” Shawn Rhodes, regional VP at @CaravanHealth, discusses #CINs on our #healthcarepodcast. #healthcare #podcast #clinicallyintegratednetwork How do you define leadership? Shawn Rhodes, regional VP at @CaravanHealth, discusses #CINs on our #healthcarepodcast. #healthcare #podcast #clinicallyintegratednetwork “Start small, get some successes, and it will build as you go.” Shawn Rhodes, regional VP at @CaravanHealth, discusses #CINs on our #healthcarepodcast. #healthcare #podcast #clinicallyintegratednetwork   Recent past interviews: Click a guest's name for their latest RHV episode! Pramod John (EP353), Pramod John (EP352), Dr Eric Bricker, Katy Talento, Stacey Richter (INBW33), Stacey Richter (INBW32), Dr Steve Schutzer (Encore! EP294), Lisa Trumble, Jeb Dunkelberger, Dr Ian Tong, Mike Schneider, Peter Hayes, Paul Simms, Dr Steven Quimby, Dr David Carmouche (EP343), Christin Deacon, Gary Campbell, Kristin Begley, David Contorno (AEE17), David Contorno (EP339), Nikki King, Olivia Webb, Brandon Weber, Stacey Richter (INBW30), Brian Klepper (AEE16), Brian Klepper (EP335), Sunita Desai, Care Plans vs Real World (EP333)

Our guests today is Dr. Amer Kaissi.  Amer is an-award winning Healthcare Administration Professor at Trinity University in San Antonio, Texas.Amer is the author of the book “Intangibles: The Unexpected Traits of High-Performing Healthcare Leaders,” which has won the 2019 American College of Healthcare Executives (ACHE) Book of the Year award. In addition, he has just released last week his latest book “Humbitious – The Power of low-ego, high-drive Leadership.”  Amer is a distinguished professor – and teaches courses in Leadership & Professional Development and is the Director of the Executive Program at Trinity. Amer Kaissi is a national speaker with the Studer Group and a faculty member with ACHE. He is also a certified Executive & Physician Coach and he consults with hospitals and healthcare organizations in their strategic planning efforts. He holds undergraduate and graduate degrees from the American University of Beirut and a PhD from the University of Minnesota.  Amer, an avid soccer fan, lives in San Antonio with his wife and two children.Humbitious Intangibles: The Unexpected Traits of High-Performing Healthcare LeadersChasing What Matters InstagramChasing What Matters Website

In this podcast, Chris hosts one of his greatest mentors, Quint Studer.  Quint's talents and gifts have helped to shape healthcare for over 40 years across the US and even the world.  Chris starts the podcast thanking Quint and wondering aloud how many organizations that have won Modern Healthcare's Best Places to Work can trace the roots of their journey of great cultures back to Quint and his work in healthcare over the years.  This is a great podcast to listen to as we start our 2022 together.  Chris asked Quint two questions: “what advice do you have for hospice and palliative care staff as they start a new year after being war weary due to COVID?”  Quint's answer is full of wisdom as he gives 3 simple but powerful questions for team members to wrestle with.  Then Chris asks Quint, “What advice do you have for leaders in the hospice and palliative care industry?”  Quint's answer is why the title of “well-being” was chosen for this podcast.  Join us as this podcast is well worth your time as you will listen to one of the greatest leaders, speakers, and teachers in healthcare of all time.Host: Chris Comeaux, President and CEO of TCNGuest: Quint Studer, Founder of the Studer Community InstituteQuint Studer Profile:Quint Studer is a lifelong student of leadership. He is a healthcare worker and a mentor to many. He has worked with individuals at all levels of leadership to help them become better leaders and create high-performing organizations. Along the way, he has discovered and refined many high-impact leadership behaviors, tools and tacticsHe knows leadership is not easy and wants to simplify it for others. He has a gift for translating complex business strategies into simple, doable leader behaviors that allow organizations to achieve long-term success and profitability.Quint is a teacher at heart. In fact, he began his leadership journey working with special needs children a job he loved and held for ten years. He entered the healthcare industry in 1984 as a Community Relations Representative. He then went on to hold leadership positions at Mercy Health System in WI and Holy Cross Hospital in Chicago, IL, where their initiatives in patient care led to their winning Hospitals Magazine's Great Comeback award. In 1996, he became president of Baptist Hospital in Pensacola, FL, leading that organization to the top 1% of hospitals nationwide in patient and employee satisfaction.In 2000, after numerous requests by organizations for assistance, Studer Group was formed. Over the years the outcomes firm won multiple awards, including the 2010 Malcolm Baldrige National Quality Award. By the time the firm was sold in 2015, it had 250 employees and had helped more than a thousand healthcare organizations move toward higher performance.Through his work at Studer Group, he served as a role model for hundreds of CEOs and other administrative leaders around the county. During this time, he was honored to receive several accolades for his leadership. Inc. magazine named Studer their Master of Business, making him the only healthcare leader to have ever won this award. Modern Healthcare, along with its sister publication Advertising Age, also honored him with the first Healthcare Marketing Visionary IMPACT award in 2014. Around the same time, Becker's Hospital Review recognized him as one of the 40 smartest people in healthcare.Quint made a lasting contribution to healthcare by connecting patient care to the concept of customer service. Sunrise Hospital and Medical Center Vice President of Patient Experience Cyndi Tierney was quoted as saying that Quint put patient experience “on the map.”Today, Quint remains very active in the healthcare field by helping organizations create great places to for patients, employees and physicians. He serves on several healthcare boards and is a frequ

In today's episode, Dr. Amer Kaissi discusses his new book, Humbitious. In our conversation, he shares his extensive research that shows that the most effective, high-performing leaders combine deep, realistic humility with ambition and drive. Tune in to learn more about what you can do to acquire and build these traits.   Dr. Amer Kaissi is an award-winning Professor of Healthcare Administration at Trinity University, a Top-15 national program. He is the author of the book “Intangibles” which has won the 2019 Healthcare Book of the Year award. At Trinity, Dr. Kaissi teaches courses in Leadership, Professional Development and Public Speaking and is the Director of the Executive Program. His research interests include leadership and strategy. Dr. Kaissi is a national speaker with the Studer Group and a faculty member with the American College of Healthcare Executives. He is also a certified Executive & Physician Coach. Learn more about Dr. Kaissi and his new book at: https://www.amerkaissi.com Connect with Dr. Kaissi on LinkedIn at: https://www.linkedin.com/in/amer-kaissi-ph-d-38258919/    

Dr. Barbara Loeb, is an author, speaker, mentor, facilitator, and physician leader. She is committed to promoting well-being, especially for people working within healthcare. She believes that individuals devoted to caring for others often fail to take care of themselves. Her work is focused on inspiring caregivers to do just that. Dr. Loeb started her 40-year career in health care as a primary care physician growing an internal medicine group practice that provided care to thousands of patients and multiple generations of families. After transitioning her practice to become part of Advocate Aurora Health, she moved into a number of chief medical officer roles for other health systems, hospitals, physician networks, and health plans. She also served as an independent consultant for the Studer Group, sharing her expertise on improving physician communication and leadership skills. In her first book “How to Save a Life: Healing Power of Poetry”, Dr. Loeb utilizes the principles of presence, reflection, self-awareness, and self-compassion to create poetry that brings us along on her personal healer's journey. She inspires the reader to reflect on their own individual path to well-being through self-expression, creativity, and discovery of inner wisdom. To cultivate her own well-being, she developed her own restorative ritual. It combines mindfulness, writing, and building deeper connections with her patients and colleagues. She intensified this practice during the challenges of the pandemic. Dr. Loeb shares this knowledge and facilitates learning with colleagues through speaking, writing, and mentoring. Her focus is on building mindfulness and promoting the humanities in healthcare. You can find links in the show notes for this episode at nonclinicalphysicians.com/healing-power-of-poetry/ Join the best, most comprehensive Community for all clinicians looking for a nontraditional career at NewScr!pt. If you'd like to join my Nonclinical Mastermind Group, you can learn about it at nonclinicalphysicians.com/mastermind. Get an updated edition of the FREE GUIDE to 10 Nonclinical Careers at nonclinicalphysicians.com/freeguide. Get a list of 70 nontraditional jobs at nonclinicalphysicians.com/70jobs. Check out a FREE WEBINAR called Best Options for an Interesting and Secure Nonclinical Job at nonclinicalphysicians.com/freewebinar1

On today's episode of Behind the Grind Show, we're sharing an interview from 2020 with Quint Studer - entrepreneur, author, speaker, and philanthropist. Quint's businesses and organizations include Studer Group, the Pensacola Blue Wahoos, and the Studer Community Institute. We talk with Quint about the importance of employee and customer satisfaction (and how to implement them), why entrepreneurs should focus on one thing, his efforts to make an impact on the brain development of children around the world, and more. We hope you enjoy! Behind the Grind Show is brought to you by Mastered Craft Media. Our title sponsor is The Spring Entrepreneur Hub - Your small business journey begins at the Spring Entrepreneur Hub. The Spring is not only a place where aspiring entrepreneurs can get help and connections to start their dream business, but starting in April The Spring will open its brand new Co-working space on the first floor of the SCI Building in downtown Pensacola. To learn more, visit TheSpringPensacola.com/BTG. Fueled by Tacos Mexicanos - where they're serving real Mexican street food in East Hill and downtown Pensacola. Use code "behindthegrind" on your East Hill online order for free queso. Sponsored by Cycle Joint - an electric bicycle shop located in historic Downtown Pensacola selling light electric vehicles including electric bikes, electric skateboards, and One wheels. Cycle Joint wants to help make your journey as much fun as your destination. Sponsored by Waterboyz Surf and Skate Shop and fueled by Cafe Single Fin's Cold Brew Coffee. Sign up at www.waterboyz.com for the Pensacola Winter Classic Surf Contest (date TBA) at the Pensacola Beach Pier! There will be multiple divisions for everyone and cash prizes for the top 3 winners of the open division, as well as prizes from local businesses and brands like Nixon, Volcom, Xcel, and more! Be sure to follow Waterboyz on Instagram and Facebook for updates on the event! Sponsored by Shevlin Pierce at FBC Mortgage. Shopping for a mortgage or refinancing your home loan can seem like a big process. To have an easy, innovative, and fun home loan experience, you can trust Shevlin Pierce at FBC Mortgage. Beats by 6FYVE | Spotify | IG

Today's guest is healthcare leadership expert, Quint Studer. Quint is a past healthcare executive, author, and founder of the international healthcare consulting company, The Studer Group. Having consulted for countless health systems, Quint has excellent insights into the inner workings of healthcare and the intricacies of leadership. During our conversation we discuss: How he got […]

Joining me in the Huddle this week is one of my closest friends, Dr. Thom Mayer. Our story goes way back to the early days of my Pro career in Washington D.C. Thom tells how we met at Redskins park and how that day created our longtime friendship. Thom has also been the Medical Director for the NFL Players Association since 2001. He became director when his good friend, Hall of Famer, Gene Upshaw. Gene was the head of the NFLPA and asked Thom to be Medical Director because the NFLPA did not have one. Thom has used his expertise to define the NFL players' medical leadership. He is from Anderson, Indiana, and went to Hanover College, where he played linebacker and center. He had a tryout in the NFL but realized he needed to go down a different path. He was accepted to medical school at Duke and completed his residency in Utah, where he met Maureen. Thom and Maureen has 3 kids and 4 grandkids Dr. Mayer is Founder and Chief Executive Officer of BestPractices, Inc., Executive Vice President of EmCare, the Medical Director for the NFL Players Association and Clinical Professor of Emergency Medicine at George Washington University, and a Senior Lecturing Fellow at Duke University. He is one of the most widely-sought speakers on healthcare customer service, trauma, and emergency care, pediatric emergency care, medical leadership, and sports medicine. He has published over 70 peer-reviewed articles, 75 book chapters and has edited or written 12 textbooks on emergency medicine, including Leadership for Great Customer Service: Satisfied Patients, Satisfied Employees, Leadership for Smooth Patient Flow, Hardwiring Flow, and Strauss and Mayer's Emergency Department Leadership: Principles and Applications. Tom Peters, the internationally acclaimed leadership guru, has referred to his work as "gasp-worthy." Dr. Mayer was named the ACEP Outstanding Speaker of the Year in the second year the award was given and has twice been named ACEP's "Over-the-Top" award winner. On September 11, 2001, Dr. Mayer served as one of the Command Physicians at the Pentagon Rescue Operation, coordinating medical assets at the site. The BestPractices physicians at Inova Fairfax Hospital were the first to successfully diagnose and treat inhalational anthrax victims during the fall 2001 anthrax crises. Dr. Mayer has served on the Department of Defense on Defense Science Board Task Forces on Bioterrorism, Homeland Security, and Consequences of Weapons of Mass Destruction. Dr. Mayer also serves as a Medical Director for the Studer Group.

Caravan Health Vice President of Customer Service, Greg Paris, hosts this episode of ‘Health Care by the Numbers’, and invites Quint Studer, Founder of the Studer Group, to the conversation. Twice named by Modern Healthcare as one of the 100 Most Powerful People in Health Care for his work on institutional health care improvement, Studer’s dynamic style and health care expertise had also led him to be the only health care leader named a Master of Business by Inc. Magazine. In the past decade we have seen alarming rates of physician burnout – twice that of the general public. Studer published, ‘Healing Physician Burnout: Diagnosing, Preventing, and Treating’, a book that tackles this very real phenomena that is disrupting health care delivery from the inside out. With the COVID-19 pandemic raging in rural and urban communities, our nation’s health care industry is experiencing an all-time high rate of turnover, including a serious shortage in nursing professionals. The National Bureau of Labor Statistics predicts a nursing shortage of more than one million professionals by 2024. Studer is a renowned expert on these topics and has recently released a booklet of resources to help health care professionals practice self-care and enable organizations to build trust and embody success. In addition, Studer’s most recent books, ‘The Busy Leader’s Handbook: How to Lead People and Places that Thrive’ and ‘Building a Vibrant Community: How Citizen-powered Change is Reshaping America’, speaks to his knowledge of how to not only embrace change on an organizational level but to also improve the dynamic and create a foundation for success. Studer can also be heard each week on his podcast, ‘The Busy Leader’s Handbook’ where he hosts leaders from a variety of industries who discuss our nation’s biggest challenges. Thank you for tuning into today’s episode as Greg Paris and Quint Studer break down the numbers that are disrupting health care. Find all of our network podcasts on your favorite podcast platforms and be sure to subscribe and like us. Learn more at www.healthcarenowradio.com/listen/

Achieving Excellence in Healthcare with Quint Studer Welcome to Difficult Conversations with Dr. Anthony Orsini. Today, It’s my incredible honor to have as my guest, Quint Studer. He is a businessman, visionary, entrepreneur, and a natural mentor to many. He’s worked with individuals at all levels of leadership and across a variety of industries to help them become better leaders and create high performing organizations. You will learn about Quint’s gift for translating complex leadership and business strategies into simple behaviors that allow long-term success and profitability. Quint is a teacher at heart, and began his leadership journey teaching special needs children, He has held several leadership roles in healthcare including President of Baptist Hospital in Pensacola, Florida, leading that organization to the top 1 % of hospitals nationwide in both patient and employee satisfaction. In 2000, Quint formed Studer Group and put patient experience on the map by connecting patient care and customer service. He has authored nine books, including The Busy Leaders Handbook and Results That Last. Both reached number five on Wall Street Journal’s bestseller list.Quint tells us that one of the greatest gifts he’s ever had was becoming a special education teacher. He shares a story how patient experience changed his career. He makes a point to discuss the difference between stress and trauma. Quint commends Dr. Orsini for teaching doctors how to have uncomfortable conversations with patients. Dr. Orsini discusses Quint’s latest book, The Busy Leader’s Handbook. In his book, Quint talks about 2 key characteristics of a good leader: humility and self-awareness. Quint talks about one of the biggest challenges in healthcare. Dr. Orsini shares a great advice to “watch the good guy.” We end with Quint sharing stories and advice about learning how to say thank you and how important it is to know how to break bad news and have difficult conversations with people today. If you enjoyed this podcast, please hit the subscribe button to find out more about what we do and how we teach communication. Host: Dr. Anthony OrsiniGuest:Quint StuderSponsor:The Finley ProjectFor More Information:The Orsini WayThe Orsini Way-FacebookThe Orsini Way-LinkedinThe Orsini Way-InstagramThe Orsini Way-TwitterIt’s All In The Delivery: Improving Healthcare Starting With A Single Conversation by Dr. Anthony OrsiniResources Mentioned:Quint Studerquint@quintstuder.comQuint Studer TwitterQuintStuder.comThe Busy Leader’s Handbook: How To Lead People and Places That Thrive by Quint StuderA Culture of High Performance: Achieving Higher Quality at a Lower Cost by Quint Studer

In this week’s episode, we talk with businessman and philanthropist, Quint Studer.Quint Studer is a lifelong businessman, entrepreneur, and student of leadership. He not onlyteaches it, he has done it—and still leads businesses today. In 2000 he founded the StuderGroup. The Studer Group focus is on improving education and healthcare. From a small start-up it grew to 250 employees and received the Malcolm Baldrige award in 2010. Studer Group was acquired by Huron Healthcare in 2015 and Quint left in March of 2016.During his time with Studer Group his travels led him to many communities. It was apparent to him some were much more vibrant than others. Quint went about learning why. With thisknowledge he started putting tools and techniques in to helping Pensacola, Florida whereStuder Group is located. In 2014, Quint founded a not for profit, Studer Community Institute. It focuses on Early Brain Growth, Leadership Skill Building, Civic Engagement andEntrepreneurship and it focused on improving the quality of life in his hometown.Studer is now sharing his learning with communities throughout the country. In addition, hepublished the book, Building a Vibrant Community. Quint has a great love for teaching hisinsights in books and has authored nine of them.His first title, BusinessWeek bestseller Hardwiring Excellence, is one of the most read leadership books ever written for healthcare. More than 1 million copies are in circulation. His latest book, The Busy Leader’s Handbook, was published by Wiley and reached number 5 on the Wall Street Journal’s best seller list this past October. This book is a desk reference and pocket guide for anyone in a leadership position. It's also a blueprint and training resource for creating effective leaders at every level.We also find out more about what our hosts have been up to during the past few weeks. Did you know that you can get free chips and guac from Chipotle on your birthday if you download the app? (Hint: Pensacola now has a few Chipotles in town!)Keep this conversation going with us @morethanayp on Instagram, Facebook, and Twitter.You can find your hosts:Justin Oswald: @JustinOswald_ (twitter & instagram)Ruthie Christie: @RuthieChristie (twitter)Meg Rich: @MeganinFL (instagram)

Quint Studer is a community volunteer, a visionary, an entrepreneur, a mentor to many, and extremely dedicated to his community. For more than 30 years, he has given his life to designing the building blocks in organizations that will guide them to achieving and sustaining a culture of high performance. Quint Studer is the founder of Studer Group®, a recipient of the 2010 Malcolm Baldrige National Quality Award. Studer Group is an outcomes firm that implements Evidence-Based Leadership systems and practices to help organizations achieve, sustain, and accelerate in service, quality, finance, people, and growth. For six consecutive years – the last three being in the top 10 – Studer Group has been named one of the Best Small and Medium Workplaces in the United States by Great Place to Work®. Quint retired from Studer Group in March of 2016 to become a full-time community volunteer to undertake the development, training, and education of the Pensacola Metro Community. Inc. magazine named Studer it's Master of Business, making him the only healthcare leader to have ever won this award. Twice Modern Healthcare has chosen him as one of the 100 Most Powerful People in Healthcare for his work on institutional healthcare improvement. Modern Healthcare, along with its sister publication Advertising Age, also honored him with the first Healthcare Marketing Visionary IMPACT award in 2014. Around the same time, Becker's Hospital Review recognized him as one of the 40 smartest people in healthcare. Studer has authored ten books, most of them for the healthcare leadership market. His first book, BusinessWeek bestseller Hardwiring Excellence, is one of the most-read leadership books ever written for healthcare. More than 1 million copies are in circulation and is still one of the best-selling books in healthcare. His latest book, The Busy Leader's Handbook: How To Lead People And Places That Thrive, is packed with proven best practices, tools, tips, and tactics for engaging employees, revitalizing cultures, delighting customers, and building high-performance companies and reach. It reached number five on the Wall Street Journal's bestseller list. Here in Episode #88, Quint starts our show with a leadership mindset that if you see it solve it; Quint walks us through his tremendous career spanning the course of 30+ years as a teacher, healthcare administrator, an entrepreneur, philanthropist, and author; he shares why self-awareness is needed to fine-tune your leadership skills; Quint teaches us that the best leaders are very coachable; he calls out authenticity as a foundation of good leadership; he shares his biggest failure that almost caused him to walk away from healthcare; Quint highlights the power of learning labs for professional development; he shares a tool that will help you level up to becoming a “Straight A Leader”; he delivers a perfect mindset for creating Always experiences; Quint gives great real-life examples of leading with values; and tells us why leadership is an inside job. • Connect with Quint on LinkedIn • Learn More About EntreCon Link • Register for EntreCon • Link to Quint's Latest Book • Join Quint's Email Newsletter

Meet today's guest Greg Nelson. Today's conversation focuses on the Virtual Work-From-Home Economy. How productive is our workforce in this setup? How do hiring managers avoid critical mistakes when conducting virtual job interviews? How are certain types of leadership styles being forced to adapt? Find out in today's conversation. Experience + Impact Greg D Nelson is a motivational speaker and coach whose style combines down-to-earth enthusiasm, knowledge and humor with practical solutions for the challenges leaders are facing today. Audiences connect with his engaging, high-energy presentation style. He has served as a national speaker for the renowned Studer Group, as the Vice President of Leadership for the global consulting company, DDI, and now leads his own company. In addition to his hands-on experience, Greg's strategic thinking and visionary ideas have helped both for-profit and not-for-profit groups in the service industry including health care, financial services, hospitality, government agencies, education and professional trade associations. Greg is known for the practical tips and tools he provides to leaders and staff that put the words into action.

Nancy Gaskins is a serial entrepreneur that specializes in Small Business Development. She’s known as the “Queen of Networking and Collaborations,” because she is a Power Connector. Nancy helps entrepreneurs and small business owners discover creative ways to grow their business by leveraging the power of referral partnerships, collaborations, virtual marketplaces, and mastermind groups. Her virtual platforms provide entrepreneurs a creative space to meet each week to mastermind, do business together, share tools, tips, best practices, learn, practice, collaborate, and celebrate. Ready to connect, partner, and profit? If you’re ready to rise higher, go farther, faster... Nancy and her global tribe of entrepreneurs can help you soar to exponential heights! www.MeetMyReferralPartners.com NancyGaskins.ECAmbassador@gmail.com Megan Chapman is the Director of Philanthropy for Gulf Coast Kid's House. Megan's role includes community engagement, event planning, fundraising, public relations, and media relations. Megan joined Gulf Coast Kid's House in January of 2016, bringing experience from her former roles with the University of South Alabama Athletic Department, the Detroit Pistons, and Tiger Point Golf Course. She is a graduate of Gulf Breeze High School and theUniversity of South Alabama and returned to Gulf Breeze in 2013, where she is an active member of the community through service on the Board of Directors for the Pensacola Beach Chamber and the Florida Public Relations Association, she serves on the curriculum committee for Leadership Pensacola and was a member of the LeapClass of 2019. Megan is also a current member of the Powerful Women of the GulfCoast, the Association of Fundraising Professionals, and is active with all three chambers in Escambia County. Megan won LoanedExecutive of the Year from the United Way of Escambia County in2017, was recognized as an InWeekly Rising Star and a Difference Maker from the Studer Group in 2017. Development@gckh.org https://www.facebook.com/GCKidsHouse/ 

We’re joined today by the legendary Quint Studer. Quint is a philanthropist, an entrepreneur, and an expert in delivering quality experiences, for customers and employees. He’s the co-owner of the double-A baseball team, the Pensacola Blue Wahoos, and the founder of the healthcare consulting group, the Studer Group.In Quint’s approach to patient experience and fan experience, it all starts with the employee experience. We'll spend the episode discussing what you can do to better engage your employees so that they can better engage your customers. Time Stamps0:20 - Intro8:45 - Why does Quint live in Pensacola?11:00 - Quint’s philosophy on driving great customer experience17:45 - The most important people on your team to train20:00 - Internal systems and processes that help drive CX24:00 - Leadership is an inside job27:00 - Leading metrics vs Lagging metrics32:00 - Impact of retaining employees36:30 - Strategies to engage your frontline employees42:40 - Emotional bank accounts44:30 - Re-purposing employees roles during the pandemic47:20 - How the Blue Wahoo’s larger purpose drives real actionIf you enjoy the episode and want to learn more from Quint, here are some great resources Quint has availableBooks & BlogQuint's Leadership BlogThe Busy Leader's HandbookHardwiring Excellence: Purpose, Worthwhile Work, Making a DifferenceResults that LastMore books by QuintReferenced in the EpisodeHCAHPS (Hospital Consumer Assessment of Healthcare Providers and Systems)The Busy Leaders HandbookThe Kid is Hot Tonite by LoverboyBaptist HealthcarePensacola Vibrant Community BlueprintMark Clement - hospital CEOPress GaneyE-Myth RevisitedSOG’s & SOP’s "Rounding" Cleveland ClinicSwitch by Chip & Dan HeathNet Promoter Score Steven Covey

“We've got to up our game, no matter what business we're in.”Quint Studer is a lifelong businessman, entrepreneur, student of leadership and a prominent presence in the business arena and community of Pensacola, Florida. He's the founder of the Studer Group (a healthcare consulting company, ultimately sold in 2015), the founder of the Studer Community Institute (a not-for-profit organization), an author of multiple books, a co-owner of a Minor League Baseball team, orator at George Washington University and Cornell, and the wearer of many more hats in addition to the few listed here. With so many irons in the fire, how does a figure like Quint, and his many ventures, respond to a global pandemic that has threatened the continuity of organizations everywhere?In this episode of The Wrap, Quint joins our hosts for part one of two conversations to describe his involvement, his organizations' missions and operations and the ways they have pivoted to find creative solutions that not only benefit the organizations and their respective employees, but how they've impacted the community of Pensacola.  Helpful resources from this episode's discussion:·       Brain Bags·       Airbnb at the Wahoo Stadium·       Golf at the Wahoo Stadium ·       EntreCon – business and leadership conference·       The Spring Entrepreneur Asset Map·       CivicCon – Cedric Alexandre ·       Downtime Assessment Audit·       Building a Vibrant Community

Our guest on this podcast is Quint Studer the author of a new book entitled "The Busy Leader's Handbook-How to Lead People and Places that Thrive."  Quint is certainly not a novice when it comes to leadership, having been the founder of the "The Studer Group" one of the leading consultancy and training companies in the field of healthcare. Please listen to Inside Personal Growth Podcast 808 with Quint Studer.

"We've got to up our game, no matter what business we're in." Quint Studer is a lifelong businessman, entrepreneur, student of leadership and a prominent presence in the business arena and community of Pensacola, Florida. He's the founder of the Studer Group (a healthcare consulting company, ultimately sold in 2015), the founder of the Studer […] The post STUDER FAMILY OF COMPANIES (PART ONE) appeared first on Business RadioX ®.

On today's episode of Behind the Grind Show, we chat with Quint Studer - entrepreneur, author, speaker, and philanthropist. Quint's businesses and organizations include Studer Group - a healthcare consulting company, the Pensacola Blue Wahoos - a Minor League Baseball team of the Southern League and the Double-A affiliate of the Minnesota Twins, and the Studer Community Institute - a non-profit organization aiming to improve Pensacola'a quality of life, just to name a few. We talk with Quint about the importance of employee and customer satisfaction (and how to implement them), why entrepreneurs should focus on one thing, his efforts to make an impact on the brain development of children around the world, and a whole lot more. We hope you enjoy our interview with Quint Studer! Thank you for supporting us and tuning in every Monday. Please subscribe and rate our podcast - it helps new listeners (and entrepreneurs) find us. We really appreciate your support! Behind the Grind Show is located at Long Hollow Creatives - a boutique co-working & co-op studio space located at 700 N Guillemard St. Behind the Grind Show is fueled by Tacos Mexicanos where they're serving real Mexican street food in East Hill. Use code "behindthegrind" on your online order for free queso.

Quint Studer is a businessman, a visionary, an entrepreneur, a mentor to many, and extremely dedicated to the Northwest Florida community. He has given his life to designing the building blocks for people and organizations that guide them to achieving and sustaining high performance. Quint and his wife, Rishy, moved to Pensacola in 1996 and have not been afraid to invest in its future. He headquartered Studer Group in our area and Quint has now moved into the role of community volunteer and head of the Studer Community Institute, a nonprofit, research-based entity started in 2014 with the goal of improving the quality of life in the community. SCI’s efforts focus on improving education and economic development through two tracks: Research and advocacy in early childhood education, and leadership training and employee development for small and medium-sized businesses. Quint and Rishy have also dedicated themselves to the growth of downtown Pensacola. They are the owners of Bodacious Olive, Bodacious Brew and SoGourmet on the historic corner of Palafox and Main St. The Studers have two exciting projects under construction – Southtowne, a 252-unit, $52 million apartment opening this fall and retail project and the mixed-use Urban Core Office Building, a $14.3 million structure set to open at the end of the year. Quint and Rishy are also the co-owners of the Pensacola Blue Wahoos alongside two-time Masters Champion and local hero Bubba Watson. With this partnership, Bubba and the Studers hope to create even more memorable experiences for Wahoos fans, cultivate a great place for Wahoos employees to work and, with Bubba’s leadership, gain a more national and international awareness for the Blue Wahoos and the City of Pensacola. Quint has also authored seven leadership-based books both inside and outside the healthcare industry. His books have landed on both the Wall Street Journal and Business Week’s bestsellers list. He writes a syndicated weekly employee development column that runs every Sunday in the Pensacola News Journal. Quint says he has a human responsibility to act and to do so with a sense of urgency and always connect his actions back to purpose. Email: info@quintstuder.com www.quintstuder.com Free webinar, Leading Change in Times of Uncertainty and Disruption: https://www.eventbrite.com/e/free-live-webinar-leading-change-in-times-of-uncertainty-disruption-registration-97158352247?ref=eios

Several years ago, the decision was made to transform TeacherReady, a Studer Education online self-paced teacher certification program, to meet students where they are today. Transforming TeacherReady wasn’t something the organization took lightly, Dr. Julie Kunselman was instrumental in helping to review significant data and research to revolutionize this program for the future. As with any organization, they had to work through barriers to change to realize this incredible opportunity to serve more of their customers. Dr. Kunselman joins the show today to uncover how TeacherReady meets people where they are, rather than where it’s most convenient for them. This episode addresses questions, such as:Why is it important to meet your customers where they are today? What effects does transformational change have on an organization? Why revolutionize a standard practice within your organization? Recommended Learning: How Leaders Can Solve the Dual Transformation Equation And Turn Disruption Into Growth & Innovator’s Challenge: Get Comfortable with Change

In this episode Scott Becker interviews Quint Studer. Quint is the Founder of the Studer Group, Founder of the Studer Community Institute, and author of the new book The Busy Leader’s Handbook. Here Scott and Quint do a deep dive on leadership and some of the concepts in his new book.

On this episode of ACHE’s Healthcare Executive Podcast, Chris Coraggio explores engagement in healthcare with ACHE faculty Craig Deao, member of the senior executive team at the Studer Group. Based on his experiences helping healthcare leaders design their own journey to excellence, Deao discusses the difference between satisfaction and engagement. He also explores how to cultivate an engaged culture that is a better place to work, practice medicine and receive care.

I recently had the privilege of listening to Mr. Quint studer in a cardiac symposium where he taught about the culture of change. Quinton D. Studer (born 1951) is a Pensacola, Floridabusinessman and philanthropist, known as the co-owner of the minor league baseball team the Pensacola Blue Wahoos and founder of the health care consulting company, Studer Group. Quint Studer --- Support this podcast: https://anchor.fm/Backyardblessings/support

This episode features Quint Studer interviewed by Scott Becker. Quint is the extraordinarily successful founder of the Studer Group. He shares his thoughts on what it takes to succeed in business. Everyone can benefit from his core concepts and thoughts. Quint also discusses his deep efforts in philanthropy as to building vibrant communities and talks about his work in owning a minor league baseball team. This is a must listen episode!

This episode features Quint Studer interviewed by Scott Becker. Quint is the extraordinarily successful founder of the Studer Group. He shares his thoughts on what it takes to succeed in business. Everyone can benefit from his core concepts and thoughts. Quint also discusses his deep efforts in philanthropy as to building vibrant communities and talks about his work in owning a minor league baseball team. This is a must listen episode!

      Rachael Gillette Director of Professional Development, Studer Community Institute EntreCon is a business and leadership conference for entrepreneurs, professionals and leaders to come together, build on their purpose and skill set, build and lead stronger teams, and ready to build better workplaces. November 14 7:00 a.m. Doors Open Pensacola Little Theatre […] The post Pensacola Business Radio: Spotlight Episode ENTRECON 2018 with Guest: Rachael Gillette, Studer Community Institute. appeared first on Business RadioX ®.

In 2008, Studer Group was on a mission to better understand how women working in healthcare attempt to blend the multiple roles they assume in their lives. We wanted to know more about the unique issues they face on a daily basis and what their employers could do to ensure that they provide the best possible place for these individuals to work. To answer these questions, we conducted an online survey of 7,000 women working in the healthcare field. The findings of this study led to a number of recommendations to employers regarding ways to assist their female employees in dealing with the work-life balance. Now, ten years later, we felt compelled to ask, “How have things changed for women working in this critical employment sector?” Furthermore, with the worldwide response to recent disclosures of sexual harassment cases, we wondered about the related issues faced by women in healthcare. Expanding upon the work we started a decade ago, our newly completed survey looks into the careers and personal lives of women across the United States. Joined by Studer Group President Debbie Ritchie, in today’s episode, we’ll review some of our findings from the survey and discuss their implications on the future of healthcare and those that work within the field.

Today, there are a myriad of ways that patients can share their experiences with hospitals and health systems online. In this episode, hosts Reed Smith and Chris Boyer focus on two systems: Yelp and HCAHPS and discuss their differences, and how organizations should view both in the larger scheme of measuring patient experience. Featuring an expert interview with B.G. Porter of the Studer Group in which he discusses the impact consumerism is having on how hospitals can measure and solicit input from their customers. Mentions from the Show: What can Yelp teach us about measuring hospital quality? What Yelp can tell you about a hospital that official ratings can't Yelp Hospital Reviews Capture More Than HCAHPS Surveys The HCAHPS Survey – Frequently Asked Questions The Studer Group online B.G. Porter of the Studer Group Find Us Online: Touchpoint podcast Twitter Reed Smith Twitter Chris Boyer Twitter Chris Boyer website Social Health Institute This episode is made possible by our sponsors, Loyal, Influence Health, & Binary Fountain

Joining me for Episode #303 is Craig Deao, a senior leader with Studer Group. From his bio: "Since 2006, Craig Deao, MHA, has been an integral part of Studer Group as a senior leader for the organization's speaking and conferences teams, and he now directs thought leadership across Huron [Consulting Group]'s broader healthcare practice. Craig is a highly regarded national speaker on leadership, engagement, quality and patient safety. He works with medical staffs and healthcare executives to create highly reliable organizations where employees want to work, physicians want to practice and patients want to receive care." Today, we're talking about his book The E-Factor: How Engaged Patients, Clinicians, Leaders, and Employees Will Transform Healthcare. We'll talk about the differences between satisfaction and engagement, how to tell if people are engaged in their work, and how to engage various stakeholders, including employees, clinicians, and executives. We'll also talk about how Studer Group became a recipient of the Malcolm Baldridge National Quality Award in 2010.

Joining me for episode #294 is Clay Linkous, an account leader and speaker with Studer Group. He is an accomplished cultural transformation and leadership expert who has synthesized Lean and other improvement methods with Studer Group principles and practices. Today, we'll talk about Clay's career and his purpose and motivations - both for working in healthcare and improving healthcare. We're both firm believers in the combination of Studer and Lean practices, so we're also discussing that as our main topic. I hope you enjoy the discussion!

Quint Studer is a businessman, a visionary, an entrepreneur, a mentor to many, and extremely dedicated to his community. He has given his life to designing the building blocks for people and organizations that guide them to achieving and sustaining high performance. Quint Studer is the founder of Studer Group®, a recipient of the 2010 […] The post Pensacola Business Radio: Powerful Women Of the Gulf Coast Series-Guest Quint Studer and Hosted by Kolleen Chesley appeared first on Business RadioX ®.

Creating a Culture that Supports Innovation and Sustainable Change Quint Studer, Founder and CEO, Studer Group Leading Change and Innovation is an event for emerging to senior-level leaders in public health and healthcare. The conference provides opportunities for participants to:     * Learn from best-in-class leaders, practitioners, innovators and thinkers     * Gain strategies and skills to catalyze change and innovation in their organizations     * Be exposed to emerging trends and practices in leadership     * Network with engaged community of health leaders     * Gain new ideas to explore and implement in their own organizations More information about the Center for Health Leadership

Creating a Culture that Supports Innovation and Sustainable Change Quint Studer, Founder and CEO, Studer Group Leading Change and Innovation is an event for emerging to senior-level leaders in public health and healthcare. The conference provides opportunities for participants to:     * Learn from best-in-class leaders, practitioners, innovators and thinkers     * Gain strategies and skills to catalyze change and innovation in their organizations     * Be exposed to emerging trends and practices in leadership     * Network with engaged community of health leaders     * Gain new ideas to explore and implement in their own organizations More information about the Center for Health Leadership