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Converge Coffee connects you with experts who have succeeded or scraped their knees and elbows from lessons learned. You get each speaker's wisdom like you were sitting right across the coffee table. Each episode will be packed with information at your finger tips. Think of this podcast as talking…

Sean Sullivan


    • Dec 1, 2023 LATEST EPISODE
    • every other week NEW EPISODES
    • 26m AVG DURATION
    • 149 EPISODES


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    Latest episodes from Converge Coffee

    Episode 149: How Companies Are On the Clock and Need to Find the Perfect Time

    Play Episode Listen Later Dec 1, 2023 12:38


    In this episode, Erik Deckers sits down with Jay Baer (https://www.jaybaer.com/), owner of Ursus 10 and author of the new book, The Time to Win. They discuss how a company's speed is now the new differentiator. Jay also talks about how companies need to learn how to speed up their response time without being TOO fast, too. Jay predicts how companies can manage customers' expectations in the future, even as we expect companies to get faster and faster. Finally, Jay talks about his latest venture, becoming one of the largest tequila educators in the country with TequilaJayBaer.com (TequilaJayBaer.com). More About Jay https://www.linkedin.com/in/jaybaer

    Episode 148: How Focusing on Strategic Growth Offer Solutions in Plain Sight and Improves Experiences

    Play Episode Listen Later Oct 27, 2023 31:21


    In this episode, Sean sits down with Bruno Pesec (https://www.pesec.no/), corporate consultant, co-author of Augmented Strategy, and doctorate student in organizational change. They dive into why Bruno started on his consulting practice and why he branded himself instead of a company name. They go deeper into his experience on what the two important levers for strategic growth. Bruno gives some great insights on how companies grow but how leaders can foster growth. Bruno gives examples of how he helps leaders find growth opportunities in plain sight. Bruno gets deep on how he has fostered his own growth from his inquisitive mind, his parents, and his love for martial arts. More About Bruno. https://www.linkedin.com/in/pesec/

    Episode 147: How Architecting Better Data Models and Building Better Customer Experience Cadences Drastically Improves Churn

    Play Episode Listen Later Oct 27, 2023 26:41


    In this episode, Sean sits down with Sharon Park, CEO and President at Sage Digi (https://sagedigi.com/). They dive into why Sharon started Sage Digi after many years at Google. They go deeper into her experience on how to architect a full funnel advertising strategy for B2B companies. Sharon gives some great insights on how data alignment and cleanliness are key. Sharon gives examples of how she uses those solid CX principles that helped reduce her own company churn from 35% to 5%. Sharon gets deep on her focus on self transform and how that plays into her different life facets. More About Sharon. https://www.linkedin.com/in/presidentsharon/

    Episode 146: Why is Understanding the Research and Development Process is Essential for the Customer Experience

    Play Episode Listen Later Oct 13, 2023 29:49


    In this episode, Sean sits down with Dr. Soum Rakshit, Co-Founder & CEO of award-winning sexual health company, MysteryVibe (https://mysteryvibe.com). They dive into why Soum started MysteryVibe. They go deeper into his experience from having a biomedical background and a PhD and how journey to starting MysteryVibe. Soum gives some great insights on how long the R&D process is and how distribution is the easy part in medical product releases. Soum gives wonderful tech examples of his own products and some tech giants. His tone gives off an astute yet inquisitive feeling. Soum gets deep on his love for his son, travel, and exploring the city. More About Soum. https://www.linkedin.com/in/soum/

    Episode 145: How Staying Curious and Keeping in the Customer's Narrative Improves Customer Experience

    Play Episode Listen Later Oct 6, 2023 25:17


    In this episode, Sean sits down with Sara Weldon, Founder and CEO at TruFinCo (https://trufinco.com/). They dive into why Sara started TruFinCo. They go deeper into her experience getting into finance and fintech. Sarah gives some great insights on how to deliver great customer experiences to differentiate in the market. Her tone gives off an friendly, to the point, and astute knowledge on how finance can be simple. Sara gets deep on her love for animals and recharging being in introvert in an extrovert job. More About Sara. https://www.linkedin.com/in/sara-weldon-b54516192/

    Episode 144: How Using Revenue Operations Strategies Improves Customer Experience

    Play Episode Listen Later Sep 29, 2023 35:03


    In this episode, Sean sits down with Eddie Reynolds, Founder and CEO of Union Square Consulting (https://www.unionsquareconsulting.com/). They dive into why Eddie started Union Square Consulting. They go deeper into his experience at Salesforce and Rev Ops views catapulted his success. Eddie gives some great insights on moving what to look for in scaling a company and reducing churn. His tone gives off an astute knowledge on how strategy and technical bridge together. Eddie gets deep on his love of math and how is childhood passions came about today. More About Eddie. https://www.linkedin.com/in/edwardreynolds/

    Episode 143: How to Bridge the Sophistication Gap in Marketing to Create Better Customer Experiences and Achieve Revenue Growth

    Play Episode Listen Later Sep 8, 2023 24:36


    In this episode, Sean sits down with Stacey Danheiser, founder of Shake Marketing Group. They dive into why Stacey started Shake Marketing Group. They go deeper into her marketing experience in B2B and B2C and how to bridge the sophistication. Stacey gives some great insights on moving from being a marketing specialist to leader - know 3 things, your role, customer, and company. Her tone gives off an astute knowledge on creating great marketing to enhance customer experiences. Stacey gets deep on her love of writing, yoga, and cooking. More About Stacey. https://www.linkedin.com/in/staceydanheiser/

    Episode 142: How Building Journey Orchestrations Creates Better Customer Experiences

    Play Episode Listen Later Aug 18, 2023 25:07


    In this episode, Sean sits down with Annette Franz, founder and CEO of CX Journey Inc (https://cx-journey.com/). They dive into why Annette started CX Journey and her +30 years of CX experience. They go deeper into her thoughts on customer expansion and retention. Annette gives some great insights on journey orchestration and how marketers can leverage this. Her tone gives off a jovial, astute knowledge on creating great customer experiences. Annette gets deep on why loves routines, her 90s bodybuilding days, any why/how she gets out of the office to recharge. More About Annette. https://www.linkedin.com/in/annette-franz/

    Episode 141: How Effective Thought Leadership Creates Better Content and Deeper Customer Experiences

    Play Episode Listen Later Aug 4, 2023 26:30


    In this episode, Sean sits down with Ashley Faus, marketer, writer, and speaker by day, and a singer, actor, and fitness fiend by night. Oh, she is alos the director of integrated product marketing at Atlassian. They dive into why Ashley is so passionate about the four pillars of thought leadership (credibility, profile, prolific, and depth of ideas). They go deeper into her thought about why C-suite or founders aren not the best built thought leaders. Ashley gives some great insights and examples of what her team does at Atlassian. Her tone gives off helpful, astute knowledge on creating great customer experiences through leadership. Ashley gets deep on why loves work integration through her love of theater and fitness in he work. More About Ashley. https://www.linkedin.com/in/ashleyfaus/

    Episode 140: Why Taking a Buyer's Journey Perspective Enhances Customer Experiences and Decreases Churn

    Play Episode Listen Later Jun 16, 2023 21:12


    In this episode, Sean sits down with Farzad Rashidi, lead innovator at Respona, the link-building outreach platform that helps businesses increase their organic traffic from Google. They dive into why Farzad started Respona from his work at Visma. They go deeper into his process to build an in house software. Farzad gives some great insights on how to develop great customer experiences from understanding your buyer's journey. His constant approach to test and reiterate helped Respona figure out effective product led motions and adoptions. His tone gives off a helpful, fun tone on creating great customer experiences. Farzad gets deep on why he does digital detoxes and hikes to help bring better creativity. More About Farzad. https://www.linkedin.com/in/farzadrashidi/

    Episode 139: What Can a Bunch of Guys in Togas Teach Us about Leadership

    Play Episode Listen Later Jun 9, 2023 14:07


    In this episode, Erik Deckers sits down with his friend, Scott Monty, a strategic communications and leadership coach who works with C-suite executives. They discuss the problems leaders are having today, and what they're doing right. They also talk about how Scott's degree in Classics help him train better leaders. And he gives insights on how history has carried the same lessons throughout history to leader after leader. More about Scott. https://www.linkedin.com/in/scottmonty/

    Episode 138: Why Enabling Your Team to be Subject Matter Experts Creates Great Customer Experiences

    Play Episode Listen Later Apr 28, 2023 24:41


    In this episode, Sean sits down with Patti Mara, author of UpSolutions and business coach. They dive into why Patti wrote UpSolutions and her passion for locally owned businesses. They go deeper into her years of experience. Patti gives some great insights on aspects of great customer experience. Her experience in pharma lays out why customer experience is so vital to company's success. Her tone gives off a helpful, fun tone on creating great customer experiences. Patti gets deep on why she local communities. She even sheds light on how she recoups spending time with her family, friends, and animals (horses). More About Patti. https://www.linkedin.com/in/pattimara

    Episode 137: Why Influencer Marketing is More than Just Getting Likes and Views

    Play Episode Listen Later Apr 21, 2023 18:38


    In this episode, Erik Deckers sits down with his co-author Jason Falls, Executive Vice President, Marketing at Cipio.ai (https://cipio.ai/). They discuss how Jason pivoted from social media marketing to influencer marketing. Jason also explains what's so great about influencers and why they work for big brands and small companies. He also explains how analytics and metrics has transformed influencer marketing. And he gives insights on how companies can best use influencers in their own marketing efforts. More About Jason. https://www.linkedin.com/in/jasonfalls/

    Episode 136: How to Remove Bias to get Good, Actionable Customer Experience Data

    Play Episode Listen Later Apr 14, 2023 22:23


    In this episode, Sean sits down with Evan Klein, founder and president of Satrix Solutions (https://www.satrixsolutions.com/). They dive into why Evan started Satrix Solutions and why he was obsessed with customer experience (CX). They go deeper into his years experience facilitating customer expansion and retention. Evan gives some great insights his approach with culture, good data, and acting on feedback. His company's differentiator removes confirmation bias allowing companies capturing reliable data. His tone gives off a helpful, humble tone on creating great customer experiences. Evan gets deep on how was hard wired from birth on his obsession with great CX. He even gives insight on personal view and how he recharges to sustain his CX passion. More About Evan. https://www.linkedin.com/in/evanbklein/

    Episode 135: How Packaging Gratitude with a Sale Creates Customer Experiences

    Play Episode Listen Later Mar 31, 2023 17:30


    In this episode, Sean sits down with Steve Buzogany, founder of Appreciation Advocate. He is a realtor and small business owner. They dive into why Steve started Appreciation Advocate. They go deeper into his experience creating great customer experiences by honing in on appreciation. Steve gives some great insights his methodology and the returns. His tone gives off a helpful, direct tone on creating great customer experiences around appreciation. Steve gets deep on how he takes time decompress and recharges. He even gives insight how he systematized gratitude and relates well to business. More About Steve. https://www.linkedin.com/in/stephen-buzogany/

    Episode 134: How Solving Problems with Podcasts Created Great Customer Experiences

    Play Episode Listen Later Mar 31, 2023 26:05


    In this episode, Sean sits down with Roger Nairn is the Co-Founder and CEO of JAR Audio. He is a brand podcaster whose has over 20 years experience. They dive into why Roger co-founded JAR Audio. They go deeper into his experience creating podcasts and how to measure impact. Roger gives some great insights how podcasting helps with brand, customer experience, sales, and more. His tone gives off a helpful, astute tone on creating podcasts to delight companies and listeners alike. Roger gets deep on how he takes time to learn and work on his mental health. More About Roger. https://www.linkedin.com/in/rogernairn604

    Episode 133: How to Build Great Customer Experiences with Product Led Growth

    Play Episode Listen Later Mar 31, 2023 28:18


    In this episode, Sean sits down with Mark Herschberg, creator of Brain Bump and author of The Career Toolkit, Essential Skills for Success That No One Taught You. He is a wonderful demand creator whose background is a CTO. They dive into why Mark started Brain Bump. They go deeper into his tech experiences and how creates demand that focuses on customer experiences. Mark gives some great insights how create demand rather than forcing it. His tone gives off a helpful, astute, and to the point tone on creating demand and customer experiences. Mark gets deep on how he has helped his alma mater (MIT), was a competitive dancer, and why Brain Bump has become his passion. More About Mark. https://www.linkedin.com/in/hershey/

    Episode 132: Why Demand Creation Resonates Better with B2B Customers

    Play Episode Listen Later Mar 17, 2023 29:12


    In this episode, Sean sits down with Nemanja Zivkovic, founder & CEO of Funky Marketing (https://www.funkymarketing.net/). He is a wonderful demand creator who constantly makes a real connection. They dive into why Nemanja started Funky Marketing. They go deeper into his experiences and how Funky Marketing has evolved over the last 3 years. Nemanja gives some great insights how create demand rather than forcing it. He even gives more insight on his own experiences and actual results from his efforts. His tone gives off a helpful, yet focused tone on creates demand as a human (no systems in this conversation). Nemanja gets deep on how he loves to learn and tries different outlets for his overall health. More About Nemanja. https://www.linkedin.com/in/zivkovicnemanja/

    Episode 131: How Great Customer Experience Comes from Great Human Writers and Not AI

    Play Episode Listen Later Mar 17, 2023 30:30


    In this episode, Sean sits down with Erik Deckers, president of Pro Blog Service. He is a content writer and editor with over 30 years experience. They dive into why Erik thinks ChatGPT won't take away entry level jobs soon. They go deeper into his experiences and how he tested out ChatGPT with this own writing process. Erik gives some great insights how the AI writer is linear in thought. It doesn't think like a writer. He even gives more insight on his own experiences over the years and how this has caused confusion on good writing. His tone gives off a helpful, yet wonderful storytelling ability. Erik gets deep on some lifestyle changes, enjoying the wonderful Orland weather, and spending time with his new grandson. More About Erik. https://www.linkedin.com/in/erikdeckers/

    Episode 130: How Living through the Remote Work Experience Creates Better Journeys to Coach Clients

    Play Episode Listen Later Mar 17, 2023 28:25


    In this episode, Sean sits down with Tim Hickle, a management coach who helps remote and hybrid teams move faster, get more done, and feel less busy. They dive into why Tim started Your Remote Work Coach (https://www.yourremoteworkcoach.com/). They go deeper into his experiences with remote work and why he is focused on directors and managers. Tim gives some great insights how he used his own experiences to facilitate better communication and tools to help. He even gives more insight how he uses his eNewsletter, Parasocial Worker (https://parasocialwork.substack.com/), and feedback to create better experiences. Tim loves serving people. His tone gives off a helpful and very knowledgeable on remote work pain points. Tim gets deep on how he loves a work challenges. He opens up about his own work burnout and what he is doing today to recharge. More About Tim. https://www.linkedin.com/in/timhickle/

    Episode 129: How Breaking Down the Fear of Being Judged Creates Wonderful Customer Experiences

    Play Episode Listen Later Mar 10, 2023 28:17


    In this episode, Sean sits down with Sean Tyler Foley managing director of Total Buy In, where he works with executives and CEOs, helping them show up powerfully behind the mic to gain the exposure they need. He is an accomplished film and stage performer who has been acting in film and television since he was 6 years old. They dive into why Tyler started Total Buy In. They go deeper into his acting experience and how that helped shape how he helps his clients share their stories. Tyler breaks down that its not fear of public speaking. The fear comes from being judged which we create a narrative in our own head to psych us out. He even gives more insight how he helps his clients through the fear of being judged and some wonderful success stories. Tyler loves helping people share their stories. His tone gives off a helpful, lively tone creates an uplifting atmosphere. Tyler gets deep on how he found his superpower and how he leverages that to help others. Tyler does give a great examples of how he decompresses but also how he lives his truth in his work, hobbies, and health More About Josh. https://www.linkedin.com/in/seantylerfoley/

    Episode 128: Why Great Customer Experience Starts with Leadership Caring about Their Employees

    Play Episode Listen Later Mar 10, 2023 19:52


    In this episode, Sean sits down with Robin Bowling, SaaS Growth Marketing Leader. She is an awesome facilitator bringing a centralized focus for demand generation and product teams. They dive into when should customer experience be the central focus in marketing specifically demand generation. They go deeper into her experiences and how she approaches from how to lead internal teams. Robin gives some great insights how feedback loops are important for growth. She even gives more insight how to create these loops and the process. Robin loves helping people grow in their careers and as people. Her tone gives off a helpful, yet open minded leadership quality. Robin gets deep on how she got to where she is today with awesome mentors and acting on the advice they gave. More About Robin. https://www.linkedin.com/in/robinbowling/

    Episode 127: How Personal Passion Creates Deeper, Better Customer Experiences

    Play Episode Listen Later Feb 24, 2023 14:34


    In this episode, Sean sits down with Limor Bergman, Career Coach and Mentor at LBG Consulting Services (https://limorbergman.com/). She has over 20 years experience in software engineering - even reaching to director of engineering. They dive into why Limor pivoted her career path from coding to coaching. They go deeper into her experiences and how she helps women in tech. Limor gives some great insights how simplicity helps career growth. She even gives more insight how she coaches and insights from those experiences. Limor loves serving people - and even moved from the US back to Israel. Her tone gives off a calm, helpful approach. Limor gets deep on how creates space for herself to be the best women in tech coach for her clients. More About Limor. https://www.linkedin.com/in/limorbergman/

    Episode 126: How Companies Do Not Need to Sacrifice Great Customer Experience for Profit

    Play Episode Listen Later Feb 24, 2023 28:19


    In this episode, Sean sits down with Kasten Spethmann, business strategist and fractional executive. She is a retired professional windsurfer, recovering Venture Capitalist, non-conforming, near death surviving, adventure seeking, lifelong learning, and nomad entrepreneur. Kasten now coaches founders with tactical advice, tough love, and experiential insight. She hopes to inspire others to break societal expectations, stop sacrificing their true identity/calling and live by their own rules as they build exceptional businesses. They go deeper into her experiences and how over automation led to a downfall in doing right by customers. Kasten gives some great insights how to sustainably, scale companies while doing right by people. She even gives more insight how she co-built a company in a predatory industry and disrupted it. Her tone gives off a passionate, yet very good disruptive tone knowledge about creating wealth AND still doing right by people. She states that she is a sophisticated rebel. Kasten gets deep on how she was treated throughout her life and stuck to her who she has been to help others. More About Kasten. https://www.linkedin.com/in/kastenspethmann/

    Episode 125: How Focusing Intrinsic Values Helps Scale Customer Experience

    Play Episode Listen Later Feb 24, 2023 29:25


    In this episode, Sean sits down with Anthony Coppedge, Principal Agile Digital Sales Global Transformation Lead at IBM. He has lead the vision to execution for how business agility is infused in digital sales. His main focus is coaching leaders, managers, and teams on how to deliver outcomes over outputs. He lead the transformative work of agile selling to create value for prospects and clients alike. He has a deep background of over 25 years in sales, marketing, and operations. They dive into what processes help enterprise companies gain clarity for better customer experiences (CX). They go deeper into his experiences and how feedback loops are important when reverse engineering the CX journey. Anthony gives some great insights how great CX is defined and how to find and measure it. He even gives more insight how he build great customer experience journeys by aligning company employees on specific focuses. His tone gives off a studious, yet extremely informative knowledge about CX and go to market (GTM) makes your brain expand like Neil deGrasse Tyson does with science. Anthony gets deep on how intrinsic motivation has led him on his career but also his love for understanding other humans. More About Anthony. https://linkedin.com/in/anthonycoppedge

    Episode 124: How Personal Growth Creates Wonderful Customer Experiences

    Play Episode Listen Later Feb 24, 2023 35:20


    In this episode, Sean sits down with Kevin Palmieri, CFO and founder of Next Level University (https://www.nextleveluniverse.com/), and Podcast co-host. He had it all - beautiful girlfriend, high paying job, sports car, dream body... but he ended up sitting at the edge of his bed contemplating suicide. They dive into how Kevin changed his life, rebuilt himself, and created Next Level University. They go deeper into his personal experiences and how they fostered his love for podcasting. Kevin gives some great insights how create a sustainable company with podcasting as a channel. He even gives more insight how he build great customer experiences utilizing key metrics in the podcasting. HINT: It's downloads AND consumption rate. His tone gives off a passionate and open vibe. Kevin gets deep on built strong consistent personal habits which he uses in his business . More About Kevin. www.linkedin.com/in/kevin-palmieri

    Episode 123: How Great Customer Experience Starts with Your Mindset

    Play Episode Listen Later Feb 24, 2023 31:53


    In this episode, Sean sits down with Dr. Vic Manzo, founder of Empower Your Reality (https://www.empoweryourreality.com/). He is a business mindset coach, certified, pediatric chiropractor, 3 time author, podcaster, and speaker. They dive into why Dr. Vic became a business mindset coach. They go deeper into his own mindset and business experiences and how power over force is the way to go. Dr. Vic gives some great insights how his mindset routines have helped him became successful. He even gives more insight how mindset practice works and relating that to science. Dr. Vic loves helping others. His tone gives off a helpful, yet very astute knowledge about mindset. Dr. Vic gets deep on how he disconnects from work and how he fully recharges in his hobbies, health, and connecting others. He also shares some wonderful analogies about how mindset works. More About Dr. Vic. https://www.linkedin.com/in/drmanzo/

    Episode 122: How Great Customer Experience Starts with a Human Hello

    Play Episode Listen Later Jan 13, 2023 28:47


    In this episode, Sean and Erik sit down with Tanyette Colon. She is the Head of Partnerships with Overpass (https://www.overpass.com/), a Brooklyn based start-up that gives high-growth companies one consistent source to find and onboard sales & support talent. Tanyette is also the founder of InFUUSE (http://infuusebusiness.com/), an Inbound Lead Conversation platform that humanizes the customer journey along with a new client's first hello. They dive into why Tanyette joined Overpass and why she started InFUUSE. They go deeper into her experiences and what approach should the leadership's first approach should be in humanizing the customer experience. Tanyette gives some great insights how business has become over automated. She even gives more insight what she learned from her initial start with InFUUSE and how the founding team should be built. Her tone gives off a passionate vibe. Tanyette gets deep on how her childhood experiences led her down a path to create more wonderful customer experiences. More About Tanyette. https://www.linkedin.com/in/tanyettecolon/

    Episode 121: How Stewarding Yourself and Your Resources Scales When You Help Others

    Play Episode Listen Later Dec 16, 2022 18:13


    In this episode, Sean sits down with Josh Rhodes founder of Crypto Y'all (https://www.cryptoyall.com/). He is a full time crypto investor, enthusiast, and business owner. They dive into why Josh started Crypto Y'all. They go deeper into his experiences and how decentralized finances can change the life of an everyday person. Josh gives some great insights how generate wealth with easy steps. He even gives more insight how he build great customer experience journeys from LinkedIn posts all the way to cohorts. Josh loves serving people. His tone gives off a helpful, yet very astute knowledge about finances. Josh gets deep on how he has managed type 1 diabetes since he was 15 years old and his views on how life is finite and how to steward it the most optimally. More About Josh. https://www.linkedin.com/in/josherhodes/

    Episode 120: How Being a Better Guest Creates a Better Podcast Experience

    Play Episode Listen Later Oct 21, 2022 17:51


    In this episode, I sit down with Erik Deckers, president of Pro Blog Service (https://problogservice.com/), a content marketing agency with clients around the world. Spoiler Alert: He is now the co-host of Converge Coffee (https://www.convergecoffee.co/)! We dive into why Erik wanted to start a podcast but chose to co-host at Converge Coffee. We go deeper into his experiences and how he uses his writing background not only to be a great host but also insights on being a great podcast guest. Erik gives some great insights how to be a great podcast guest stemming back to his writing experience. He even gives more insight and a few wonderful examples from his own personal experiences and talks about his passions beyond writing and podcasting. Hint. Hint. He loves words and writing humor columns and screenplays along with spending time with his family. Special Guest: Erik Deckers.

    Episode 119: Creating Great Experiences from a Healthy Mindset

    Play Episode Listen Later May 20, 2022 24:32


    In this episode, I sit down with Josh Wilson, principal broker and owner of Kingdom Syndicate (https://www.kingdomsyndicate.com/) and host for The Deal Scout (https://www.thedealscout.com/) and Uncensored Advice for Men (https://www.uncensoredadviceformen.com/) podcasts. We dive into why Josh has focused on his failures and how that shaped his identity. We go deeper into his experiences and how he pivoted his mindset to create better customer experiences. Josh gives some raw truth and how his belief system has changed to be more abundant. He even gives more insight and a few good analogies from his own personal experiences and talks about his philosophy around focus on your belief system before you act. Special Guest: Josh Wilson.

    Episode 118: How Moving with Purpose Created a Community

    Play Episode Listen Later Apr 15, 2022 26:06


    In this episode, I sit down with Gabi Bradley, Learning & Development Consultant and Animal Flow coach and regional leader. We dive into how Gabi got started with Animal Flow (https://www.somble.com/gilbogabbins) and her transition to become a coach. We go deeper into her experience coaching from 1:1s to group sessions and eventually become a regional leader. Gabi explains her passions and how she adapts different coaching styles to create overall great experiences. She even gives some insight from her own personal experiences and talks about her philosophy about moving with purpose. Special Guest: Gabi Bradley.

    Episode 117: How Leaders Work to Build Brands and Foster Great Customer Experiences

    Play Episode Listen Later Mar 18, 2022 29:03


    In this episode, I sit down with Tiffany Sauder, CEO of Element Three (https://elementthree.com/). We dive into how Tiffany helps her team build better brands for the company's customers. We go deeper into her experience from leading E3 into some pivotal transitions. Tiffany explains people want authentic brands and this comes from leadership being transparent. Tiffany's focused yet passionate tone shows how much she loves helping her company succeed. She even gives some insight from her own personal experiences and vulnerability when she launched Scared Confident (https://www.tiffanysauder.com/scared-confident/) in 2021. Special Guest: Tiffany Sauder.

    Episode 116: How Combining Rev Ops and Key Metrics in an Industry Led a Company to Pivot toward Exponential Growth

    Play Episode Listen Later Dec 10, 2021 31:18


    In this episode, I sit down with Mike Seidle, CTO and cofounder of PivotCX. We dive into how Mike co-founded PivotCX (https://pivotcx.io)(originally WorkHere). We go deeper into his experience with pivoting a company towards clients' needs and finding success after Covid. Mike explains how the company focused in on recruiting key metrics. Mike shares insights on how PivotCX uses revenue operations (rev ops) methodology to deliver the key metrics and overall scalability for their clients. Mike's laid focused yet passionate tone shows how much his loves helping the company, clients, and partners succeed. He even gives some insight on messaging platforms and the progression of sales to revenue operations over the last 20 years. Special Guest: Mike Seidle.

    Episode 115: How Rooting Your Team in the Company Values Creates Better Experiences

    Play Episode Listen Later Nov 12, 2021 28:30


    In this episode, I sit down with Carly Pallis, VP of Marketing at Pavilion (https://www.joinpavilion.com/). We dive into how Carly joined Pavilion from becoming a member to running Pavilion's marketing. We go deeper into her experience how leadership found the core values and how her team was able to market. Carly explains how the whole Pavilion team meets every Friday to share members' stories on where they aligned their core values. Carly shares insights on how her team focuses on two of the company's core values: listen closely and act quickly and asking constant feedback from members. Carly's laid back yet and passionate tone shows how much she loves helping her team, the whole team, and Pavilion's members get the most out of being a member. She even gives some insight on her own growth and how to developing a great bed side manner excelled her career. Special Guest: Carly Pallis.

    Episode 114: How Simplifying the Hiring Process Delivers Better Candidate Experiences

    Play Episode Listen Later Oct 15, 2021 30:24


    In this episode, I sit down with Carolyn Estelle, Director of Executive Search at Captivate Talent (https://www.captivatetalent.com/). We dive into why Carolyn joined Captivate Talent and what about the company sets them apart from the competition. We go deeper into her experience on how companies can get better at candidate experiences. Carolyn explains how this is a candidate market and how companies should adapt to find the best talent. Carolyn shares insights on how the Captivate Talent team guides clients through their hiring needs. HINT: Simplifying the process helps tremendously. Carolyn's helpful and passionate tone shows how much she loves helping clients find great talent and also uplifting to find more female executive being placed. She shows her advocacy to help females and young recruiters to excel. Her motto: “Diamonds are made under pressure.” Special Guest: Carolyn Estelle.

    Episode 113: How Listening to Customers Created a Business Focused Community

    Play Episode Listen Later Oct 15, 2021 28:29


    In this episode, I sit down with Rock Felder, COO at SquadCast (https://squadcast.fm/). We dive into why Rock and his co-founder Zach started the company. We go deeper into his experiences and view about product led growth in the booming podcasting world. Rock explains how they grew the SquadCast team around engaging customers and building a podcasting community. Rock shares insights on how to build a company from scratch and the phases needed to get it to be sustainable. Rock's helpful and easy tone shows how passionate he is about helping a community with not pushing product but rather adapting to customer needs. Special Guest: Rock Felder.

    Episode 112: How to Leverage Your Podcast to Build Great Customer Experiences

    Play Episode Listen Later Oct 15, 2021 18:43


    In this episode, I sit down with Alex Sanfilippo. We dive into why Alex started PodMatch (https://podmatch.com/) and PodcastSOP (https://podcastsop.com/). and his need to help solocasters scaling their podcasts. We go deeper into his approach on figuring out product market fit. Alex explains from his experience how to leverage being a guest and a host in podcasting. Alex shares insights on how deliver better customer experiences through podcasting and marketing channels leading to the podcast. Alex's excited and friendly tone shows how passionate he is about helping podcasters and solocasters alike scale their podcasts and grow communities. Special Guest: Alex Sanfilippo.

    Episode 111: How Comfort Creates Genuine, Positive Experiences

    Play Episode Listen Later Oct 1, 2021 25:36


    In this episode, I sit down with Jen Marr. We dive into why Jen started Inspiring Comfort (https://www.inspiringcomfort.com/) and why comfort creates better experiences and sustains relationships better than empathy. We go deeper into her research on why people haven't been equipped to create comfortable environments. NOTE: Jen spent extensive time at crisis areas like Sandy Hook to research how comfort helps with positive healing impacts. Jen explains how this can translate to less critical experiences through marketing and customer experience. Jen shares insights on how comfort can bring back human connectedness in this very digitally, yet disconnected world. Jen's comforting and kind tone shows how passionate she is about helping others with understanding what comfort is and programs around facilitating those behaviors. Special Guest: Jen Marr.

    Episode 110: How to Make a Business Idea a Reality

    Play Episode Listen Later Oct 1, 2021 15:36


    In this episode, I sit down with Zach Frantz. We dive into why Zach started Wildland Coffee (https://www.wildlandcoffee.co/). We go deeper into his passion to make lean companies serving niche customers. Zach explains his process about how he simplifies to improve the customer experience. Zach shares insights about how he approaches new ideas for Wildland Coffee and aligning that with current customer needs. Zach's friendly tone shows how passionate he is about delivering delightful, simple, and caffeine related experiences in each pouch. Special Guest: Zach Frantz.

    Episode 109: How to Survive a Startup - Learning About the Murky Middle

    Play Episode Listen Later Oct 1, 2021 17:10


    In this episode, I sit down with Steve Hoffman, aka Captain Hoff. We dive into why Steve started Founders Space (https://www.foundersspace.com/) and why he wrote Surviving a Startup (https://www.foundersspace.com/surviving-a-startup/). We go deeper into his experience helping hundreds of startups which is findings are broken down in his book. Steve shares insights in his book about how entrepreneurs can build successful companies with healthy mindsets and how to make the biggest and best impact for customers and employees a like. Steve's jovial and passionate tone shows how passionate he is about helping others with achieving their dreams in growing successful companies. Special Guest: Steve Hoffman.

    Episode 108: Building a One Brand Conglomerate to Serve Different Customer Needs

    Play Episode Listen Later Oct 1, 2021 28:41


    In this episode, I sit down with Brandon Green. We dive into why Brandon started Chapter2Ventures (https://brandongreen.com/). We go deeper into how he bridged his different business lines into one company. Brandon shares insights how to launch a one brand conglomerate successfully. Brandon's motivating and uplifting tone shows how passionate he is about helping others through Chapter2Ventures. Special Guest: Brandon Green.

    Episode 107: Why Focusing on Sleep Helps Everyone Win

    Play Episode Listen Later Jul 30, 2021 25:10


    In this episode, I sit down with Riley Jarvis, TheSleepConsultant.com (https://thesleepconsultant.com/). We dive into why Riley started the Sleep Consultant out of his own struggles with lack of sleep that affected his health. We go deeper into his research and experiences with sleep and some pretty awesome stats. HINT: We all need to rest up. Riley explains his approach about how he helps his clients along with a doctor to achieve a wholistic remedy from better sleep. Riley shares insights his programs on how to help deliver great sleep and customer experiences for this clients. Riley's ease and calm tone shows how passionate he is about helping others with better sleep from his own experiences. I promise Riley won't put you to sleep from this recording. Check out https://thesleepconsultant.com/ to learn more about Riley's offerings and to download his free sleep assessment. Special Guest: Riley Jarvis.

    Episode 106: How Personal Brands Deliver the Best Experiences and Drive Revenue

    Play Episode Listen Later Jul 30, 2021 32:07


    In this episode, I sit down with Rich Keller, CATALYST Effect Officer at TheRichKeller.com (https://therichkeller.com/). We dive into why Rich quit his cushy corporate job and went on to be entrepreneur. We go deeper into his life experiences changed his view on branding and is now helping many entrepreneurs with their "One Word". Rich explains his approach about his own one word, CATALYST, and how built a framework from that in help others with their "One Word". Rich shares insights about why personal brands are so power and how shares key thoughts on how to develop your personal brand. Rich's enthusiastic and warm tone shows why he is a CATALYST and his passion to help others. Special Guest: Rich Keller.

    Episode 105: How to Build a Stand Out Marketing Team to Make Customers Look Like Rockstars

    Play Episode Listen Later Jul 9, 2021 20:08


    In this episode, I sit down with Daniel Incandela, CMO at Terminus (https://terminus.com/). We dive into why Daniel joined Terminus early this year. HINT: Daniel joined because Tim Kopp, CEO, believed in marketing to catapult the company. We go deeper into his experiences of emotional intelligence and servant leadership. Daniel explains his approach about putting people first before profit and about how good culture equals good profit. Daniel shares insights about how to reduce employee and customer churn. Daniel's ease and calm tone shows how he focuses on goals but makes sure people come before profit. It's no wonder he has such success in fostering the next generation of marketing leaders. Special Guest: Daniel Incandela.

    Episode 104: How to Clarify Your Message to Deliver Great Customer Experiences

    Play Episode Listen Later Jul 9, 2021 23:10


    In this episode, I sit down with Kacy Maxwell, Executive Director at Ramsey Solutions (https://www.ramseysolutions.com/). We dive into why he joined Ramsey Solutions. We go deeper into his experiences of building core messaging to a website with more than 6 million visits per month and over 1000 employees to support the company. Kacy explains his approach into managing such a large task. HINT: Kacy relates his approach to grocery shopping. Kacy shares insights about how to lead his team and listen to customer feedback. Kacy's kind and helpful tone shows his passion to help others by being present and listening. Special Guest: Kacy Maxwell.

    Episode 103: How to Build Brilliant Connections Without Selling

    Play Episode Listen Later Jul 9, 2021 25:53


    In this episode, I sit down with Bart "BD" Dalton, CEO of Bart Dalton Consulting and Director of the Rockfine Group (www.rockfine.co.uk). We dive into why his own consultancy and then created the Rockfine Group. We go deeper into his experiences of building a brilliant network without selling. Bart explains his approach into how to create a sustainable business while helping customers. Bart shares insights about his philosophy on helping customers. Bart's resilience and wanting to help more people is evident in his work and stories. His tone shows his passion to help others but also come from a place of abundance. Special Guest: BD Dalton.

    Episode 102: Marketing Lessons from Guiding Startup Founders

    Play Episode Listen Later Jul 9, 2021 32:19


    In this episode, I sit down with Drew Beechler, Director of Marketing at High Alpha (https://highalpha.com/). We dive into why Drew joined High Alpha and his path on to the venture studio. We go deeper into his experience from taking an idea to a minimally viable brand (MVB). Drew explains his team's approach into branding and marketing an idea into a tangible concept. Drew shares insights about how the High Alpha team works with founders to create wonderful experiences for them and their customers. Drew's guiding and eased tone shows why he has guided so many founders to start their companies. Special Guest: Drew Beechler.

    Episode 101: How to Be Great at Sales Without Being "Salesy"

    Play Episode Listen Later Jul 9, 2021 19:00


    In this episode, I sit down with Robby Slaughter, Principal at AccelaWork and Author of 5 Books including The New Science of Time Management (https://www.amazon.com/Robby-Slaughter/e/B00J1147JY/). We dive into why Robby started to write his new book about better conversations about sales. We go deeper into why most people have apprehensions about selling. Robby explains how we can pivot the negative sales notion into positive, personal relationships by being honest and empathetic along with how companies should support sales people. Robby's focused vibe shows in his tone and is represented how can deconstruct the most complex of problems and create the most simply yet effective solutions for his clients and readers. Special Guest: Robby Slaughter.

    Episode 100: How to Launch a Company in Stealth Mode

    Play Episode Listen Later Jul 9, 2021 28:35


    In this episode, I sit down with Brett McGrath, VP of Marketing at The Juice (https://www.thejuicehq.com/). We dive into why Brett joined The Juice and the initial trials marketing a pre-launch company. We go deeper into his experiences how to create great customer experiences without a product. Brett explains his approach into turning stranger into advocates. Brett shares insights about how The Juice team works together to hit their goals. Brett's consistent drive improve his team and himself is evident in his work, passions, and focuses. His tone shows is constant drive to do well but also come from a place of abundance. Special Guest: Brett McGrath.

    Episode 99: How to Align Best Customers for Your Services

    Play Episode Listen Later Jun 18, 2021 28:18


    In this episode, I sit down with Joe Dudeck, President + Founder of Keyhole Marketing (https://www.keyholemarketing.us). We dive into why and how Joe started Keyhole. We go deeper into his experiences with finding the wrong clients at first and he realigned to find the right ones. Joe explains his approach to align content with great customer experiences. Joe shares insights about his podcast, interviewing, and moving to Colorado from Indiana. Joe's always look to the brighter side vibe shows in his tone and is represented in services to capture and share customers' stories. Special Guest: Joe Dudeck.

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