MatrixCare

In this episode of the Post-Acute POV, originally featured in the McKnight’s Long-Term Care Expo, Jenny Lee, Regulatory Compliance Manager, and Cassie Diner, BSN, RN, CPHIMS, CSPO, SA, Clinical Product Manager, have a conversation on the major changes coming to MDS and how skilled nursing facilities can prepare. Join Jenny and Cassie as they discuss how the new MDS items may affect your assessment process moving forward, what you should do to help your staff prepare for these changes, and what to look for to ensure your technology vendor is working to ease this transition. Listen to their discussion below. Topics discussed during today’s episode: [01:47 – 07:09]: Cassie greets the audience, introduces the topic, and provides background on her expertise in managing regulatory changes. She then offers seven recommendations for providers as they prepare for the MDS changes going into effect, on October 1, 2023. [07:09 – 12:13]: Next, Cassie elaborates on the main changes: Section G or functional status being removed from standard OBRA forms, the potential for new OSA or state forms, 29 new or modified MDS questions bringing more commonality between post-acute care and the OASIS form used in home health, and more. [12:13 – 18:06]: Cassie describes both a complicated and simple reimbursement change that was made at the state level. Wisconsin’s elaborate PDPM transition and Illinois’ much simpler transition to PDPM. She goes on to discuss the state-level uncertainty and nuance with the OSAs. [18:06 – 22:58]: Cassie and Jenny share what the audience can do now to prepare. Review your assessments or observations completed by nursing and other parts of the interdisciplinary team within your EHR system to see where changes need to be made and eliminate questions or change questions prior to the October 1st deadline to capture necessary data. [22:58 – 28:29]: Next, Cassie describes how organizations should work with their technology vendor as we approach these major changes. Attend your vendor’s advisory council meetings and share your status or any new information to stay on the same page with your vendor. Also, consider participating in complimentary training provided by CMS. [28:29 – 33:47]: Cassie describes the three roles that facilities should focus on as CMS begins to release the requisite documentation: caregiver or nursing staff, dedicated educators, and MDS coordinators. She then shares some key insights and feedback she has gathered within the industry. [33:47 – 38:15]: Cassie closes the discussion by sharing how the coming months will be huge for continued success leading to October as the CMS is expected to release final MDS questions and item sets. It will remain a top priority to stay in the loop with your technology vendor. Resources Learn more about MatrixCare: https://www.matrixcare.com/ Find out more about McKnight’s Long-Term Care News: https://www.mcknights.com/ Read the transcript of today’s episode Listen to more episodes of the Post-Acute POV Disclaimer The content in this presentation or materials is for informational purposes only and is provided “as-is.” Information and views expressed herein, may change without notice. We encourage you to seek as appropriate, regulatory and legal advice on any of the matters covered in this presentation or materials. ©2023 by MatrixCare

In this episode of the Post-Acute POV, our host Amy Ostrem, vice president of strategy and portfolio management for MatrixCare, is joined by Joy Herring, vice president of clinical analytics for LTC Consultants, Cassie Diner, RN, MatrixCare product manager, and Kelly Danielson, MatrixCare clinical product manager. The group has a conversation on the importance of simplifying workflows for caregivers and clinicians using technology. Join Amy, Joy, Cassie, and Kelly as they discuss the tools and data that matter most when it comes to senior care, improving resident care, increasing productivity, and the importance of machine learning to drive more proactive care and interventions. This episode explains how technology can be used to support organizational visibility and regulatory compliance as well as best practices for integrating data into senior living communities. Listen to their discussion below. Topics discussed during today’s episode: [01:02 – 03:16]: Amy, Cassie, Joy, and Kelly introduce themselves and provide a brief insight into their experience supporting post-acute care technology. [03:30 – 05:43]: Cassie shares how technology can streamline the onboarding process for a new caregiver or agency staff member and help them build confidence in their role. [6:00 – 7:51]: Kelly provides insight on how machine learning can also help a new caregiver by providing resident baselines, identifying residents/patients with higher acuity levels, and supplying alerts like out-of-range vitals. [8:13 – 11:22]: Joy details the value her organization has gained since utilizing Clinical Advanced Insights including individualized interventions and improved outcomes. Joy and Cassie dive deeper into a resident scenario by detailing how technology can be used to help a resident/patient who has been identified as high-risk. [11:32 – 13:28]: Cassie shares how having a mobile device can help caregivers spend more time with residents/patients. Kelly provides an example of how technology can help manage triggers and alerts and expedite documentation. [13:50 - 16:50]: Cassie speaks to how technology helps with non-resident or community tasks that staff need to pay attention to during documentation throughout their shift. [17:17 - 23:46]: Joy explains how an analytics dashboard helps her organization focus on both preventive and proactive care. Cassie and Kelly touch on how visibility throughout an organization is crucial in creating confidence and addressing immediate care needs. [24:05 - 25:12]: Kelly explains how an actionable dashboard can help directors of nursing and wellness stay on top of their residents’ statuses and make informed care decisions. [25:27 – 28:19]: Joy describes how technology and analytics can assist with tracking wounds and provide a correlation with infection trends over time. Resources Learn more about MatrixCare at: https://www.matrixcare.com/ Find out more about LTC Consultants: https://gotltci.com/ Read the transcript of today’s episode Listen to more episodes of the Post-Acute POV Disclaimer The content in this presentation or materials is for informational purposes only and is provided “as-is.” Information and views expressed herein, may change without notice. We encourage you to seek as appropriate, regulatory and legal advice on any of the matters covered in this presentation or materials. ©2022 by MatrixCare

In this episode of the Post-Acute POV, our host Navin Gupta, SVP of the home and hospice division at MatrixCare, is joined by Bri Palowitch, PharmD, account manager for health plans, and Andrew Borgschulte, principal product marketing manager, Surescripts. The three have a conversation on the value of creating an open network and ecosystem and how the partnership between MatrixCare and Surescripts accomplishes this goal. Join Bri, Andrew, and Navin as they discuss Surescripts’ mission of aligning healthcare organizations across the U.S. to simplify the way health intelligence is shared, the development and impact of medication import and reconciliation features, and the role of data as actionable intelligence and how this data is inherent in supporting practical interoperability. Listen to their discussion below. Topics discussed during today’s episode: [00:38 – 02:26]: Navin introduces the episode’s topic and Andrew provides background on his experience in healthcare IT. [02:50 – 05:12]: Andrew shares details about the work that Surescripts leads—aligning healthcare organizations across the U.S. to simplify the way health intelligence is shared. He also details how their partnership with MatrixCare benefits both of our end users. [6:27 – 11:42]: Bri details her background as a Board-Certified Geriatric Pharmacist, among other impressive roles, and shares two stories on the development and impact of Surescripts’ medication import and reconciliation features. Both tales shed light on how these solutions are bringing positive change to provider care and patient impact. [13:22 – 17:06]: Andrew explains the role of data as actionable intelligence, how this data is inherent in supporting practical interoperability, and why Surescripts is committed to getting the right data into the hands of our shared customers. [17:06 – 18:44]: Bri lends her view as a clinician to the conversation by discussing the importance of making data consumable. She explains why an EHR is incredibly helpful in organizing data and communicating it in an easy-to-understand way. Resources Learn more about MatrixCare: https://www.matrixcare.com/ Find out more about Surescripts: https://surescripts.com/ Read the transcript of today’s episode Listen to more episodes of the Post-Acute POV Disclaimer The content in this presentation or materials is for informational purposes only and is provided “as-is.” Information and views expressed herein, may change without notice. We encourage you to seek as appropriate, regulatory and legal advice on any of the matters covered in this presentation or materials. ©2022 by MatrixCare

In this episode of the Post-Acute POV, our host Navin Gupta, SVP of the home and hospice division at MatrixCare, is joined by John Weatherbie, chief technology officer, to have a conversation on the role of scaling when designing an enterprise EHR platform. Join Navin and John as they discuss the definition of scaling and why it’s critical in allowing a solution to serve five users as well as 5,000. This is a particularly important metric with approximately 10,000 new beneficiaries being added to Medicare each day. Listen to the episode below. Topics discussed during today’s episode: [02:06 – 04:46]: John starts by defining what an enterprise solution designed for scale and availability means; creating a platform that provides the same customer experience for five users as it does 5,000 users. He then explains the three steps necessary to create a scalable platform. [05:43 – 08:08]: Next, John describes the role of a technology vendor as staying out of the way of the end-user and the importance of creating a smooth and straight forward experience. [9:36 – 10:54]: John then details the critical role that availability and scalability plays in providing a great experience for customers, no matter the industry your solution falls into. [11:57 – 13:29]: Lastly, John provides questions that a provider should ask to select the right technology vendor for their needs. Does the vendor have their own data center or are they cloud-based? Are you able to assess the maturity of the vendor in terms of security and compliance? What integrations is the vendor capable of? Do these coincide with the products your organization currently uses? Resources Learn more about MatrixCare at: https://www.matrixcare.com/ Read the transcript of today’s episode Listen to more episodes of the Post-Acute POV Disclaimer The content in this presentation or materials is for informational purposes only and is provided “as-is.” Information and views expressed herein, may change without notice. We encourage you to seek as appropriate, regulatory and legal advice on any of the matters covered in this presentation or materials. ©2022 by MatrixCare

In this episode of the Post-Acute POV, our host Navin Gupta, SVP of the home and hospice division at MatrixCare, is joined by Todd Friedman, chief information security officer at ResMed, and Brian Tolkkinen, director of information security at MatrixCare. The three discuss the importance of information security, and the key roles played by concepts like monitoring, compliance, vulnerability, response, and training. Join Navin, Todd, and Brian as they chat about healthcare being a top target for hackers, with the immense value placed on medical records, making EHR security more important than ever. For leaders, operators, and providers seeking a better, more secure enterprise solution, this episode offers an easy-to-follow primer of the most important information. Listen to their discussion below. Topics discussed during today’s episode: [01:22 – 04:37]: Todd and Brian introduce the unique threats and requirements that healthcare organizations should not ignore to keep their patients’ information secure. [05:15 – 08:15]: Todd explains how an organization can create a successful enterprise-grade security program with senior management support and overall alignment. [08:53 – 11:03]: Brian details the elements needed for a successful enterprise security program from a governance and risk management perspective. [11:53 – 16:50]: Todd and Brian explain how healthcare providers can assess the investment necessary when building a successful enterprise-grade security program. [18:24 – 21:18]: Todd and Brian discuss what questions a provider can ask to select the right technology vendor for their needs. Is there a point person responsible for security? Have they had breaches in the past? If so, how were they patched? Does the vendor have customers you can speak with prior to deciding whether to move forward? Resources Learn more about MatrixCare at: https://www.matrixcare.com/ Find out more about our information security program: https://www.matrixcare.com/security-program/ Read the transcript of today’s episode Listen to more episodes of the Post-Acute POV Disclaimer The content in this presentation or materials is for informational purposes only and is provided “as-is.” Information and views expressed herein, may change without notice. We encourage you to seek as appropriate, regulatory and legal advice on any of the matters covered in this presentation or materials. ©2022 by MatrixCare

In this episode of the Post-Acute POV, our host Eric Grunden, Chief Customer Officer, is joined by Jonathan Prak, Director of IT Services, and Robert Supper CPA, MBA, NHA, CFO, Waverly Heights. The trio discusses the benefits of transitioning to a cloud-based solution from an on-premise server. Join Eric, Jonathan, and Robert as they discuss how a cloud-based solution has helped Waverly Heights, the simple migration process, how their IT staff’s work has evolved since migration, and how you can leverage future LPC Cloud capabilities. Listen to their discussion below. Topics discussed during today’s episode: [00:36 – 03:44]: Eric introduces the topic before Bob and Jonathan provide a brief look into their background and their roles at Waverly Heights. [04:25 – 07:33]: Bob and Jonathan describe how they define a cloud-based solution and what they saw as the most significant benefits that impacted their decision to migrate. [07:58 – 11:10]: Bob details the issues they were looking to solve by moving to a cloud-based solution from a business perspective while Jonathan provides insight from his technical IT perspective. [11:30 – 15:12]: Bob gives an inside look at the financial benefits that Waverly Heights has achieved since moving to the cloud. Jonathan shares how their IT staff’s work has evolved since the transition. [15:34 – 20:39]: Jonathan shares helpful details on what organizations should expect when migrating to the cloud regarding the timeline, interacting with the MatrixCare team, and how much extra work will be involved. [20:57 – 24:07]: Bob explains how his team feels the transition was executed: whether the staff was happy, what benefits they’ve seen, and more. [24:27 – 26:23]: Bob and Jonathan encourage those on the fence about migrating to a cloud-based solution to go for it. They’ve found the benefits worthwhile and are pleased with the successful transition. Resources Learn more about MatrixCare at: https://www.matrixcare.com/ Find out more about Waverly Heights: https://www.waverlyheightsltd.org/ Read the transcript of today’s episode Listen to more episodes of the Post-Acute POV Disclaimer The content in this presentation or materials is for informational purposes only and is provided “as-is.” Information and views expressed herein, may change without notice. We encourage you to seek as appropriate, regulatory and legal advice on any of the matters covered in this presentation or materials. ©2022 by MatrixCare

In this episode of the Post-Acute POV, our host, Tim Regan, Editor, Senior Housing News is joined by Amber Pintar, Corporate Dietitian, Healthcare Services Group, Amy Wootton, RDN, Director of Nutrition, MatrixCare, and Lee Kilmer, Senior Vice President, Product Management & Commercialization, MatrixCare. The four discuss the benefits of integrating your residents’ nutrition information into your EHR framework. In celebration of National Nutrition Month, this panel discussion provides valuable insights into how to launch a successful nutrition management program—along with a few compelling reasons to do so. Nutrition safety is critical for the successful management of your business, and with accurate nutrition data, your residents can experience better outcomes. When approached from the right perspective, seamless sharing of critical information can be a key ingredient to your food cost control, effective meal planning, optimizing purchasing, and production benefits. Listen to their discussion below. Topics discussed during today’s episode: [02:27 – 05:16]: Hear the steps to implement an automated nutrition management tool and how data can be used to track meals and report out nutrition outcomes. [05:21 – 09:00]: Discover why format matters when integrating data and the key analytics that can be derived from this data. [09:37 – 13:56]: Supply chain issues have impacted purchasing patterns for organizations of all sizes. Find out how technology can help. [14:14 – 17:52]: Uncover how technology can aid in avoiding food waste and streamline production for culinary programs. [18:24 – 21:52]: Learn how technology improves nutrition safety, meal planning, and food cost control. [21:59 - 26:50]: See how a nutrition management tool can be used to enhance resident dining and hear from personal experience how it has helped to combat food cost challenges. [27:03 - 29:09]: Lastly, we close out the discussion by talking about the importance of menu planning. Resources Learn more about MatrixCare at: https://www.matrixcare.com/ Find out more about MealTracker, our nutrition management solution: https://www.matrixcare.com/nutrition-management/ Check out Healthcare Services Group, Inc. Special thanks to Senior Housing News for hosting this episode Read the transcript of today’s episode Listen to more episodes of the Post-Acute POV Disclaimer The content in this presentation or materials is for informational purposes only and is provided “as-is.” Information and views expressed herein, may change without notice. We encourage you to seek as appropriate, regulatory and legal advice on any of the matters covered in this presentation or materials. ©2022 by MatrixCare

In this episode of the Post-Acute POV, our host Kevin Whitehurst, senior vice president of skilled nursing solutions at MatrixCare, is joined by Camille Jordan, RN, BSN, MSN, APRN, FNP-C, CDP, senior vice president of clinical operations and innovation at Signature HealthCARE. The pair have a conversation on optimizing operations using data and analytics across facility-based care. Join Kevin and Camille as they discuss why it’s becoming increasingly important to be a data-driven organization, how utilizing real-time data and analytics helps staff spend more time with residents, and how technology provides more time for face-to-face interactions by streamlining the gathering of data and other traditionally manual tasks. Listen to their discussion below. Topics discussed during today’s episode: [00:38 – 03:14]: Kevin provides background for the topic and introduces Camille Jordan, our guest from Signature HealthCARE, whose mission it is to lead radical change in long-term care. [03:39 – 04:12]: Camille explains how data and analytics help Signature’s umbrella of facilities to manage clinical decision making and ultimately improve resident outcomes. [04:19 – 05:08]: Next, Camille describes how it’s becoming increasingly important to be a data-driven organization as the industry and, specifically, healthcare reimbursement models continue to evolve. [05:40 – 07:17]: Camille goes on to communicate the importance of being able to gather and display data from across Signature’s 101+ care centers at an enterprise level. [07:39 – 09:05]: Next, Camille describes how utilizing real-time data and analytics helps staff spend more time with residents and take a more proactive approach to improving the quality of care they provide. Having analytics at staff’s fingertips also allows them to pinpoint where there are gaps in care, which helps improve staff satisfaction. [09:14 – 10:39]: Camille then explains how data and analytics allow Signature’s staff to be more intentional on its areas of focus, which helps them to grow their business effectively. [10:53 – 12:25]: Lastly, Camille comments on how technology should not take away from human connection, but instead provide more time for face-to-face interactions by streamlining the gathering of data and other traditionally manual tasks. Resources Learn more about MatrixCare: https://www.matrixcare.com/ Find out more about Signature HealthCARE: https://www.ltcrevolution.com/ Read the transcript of today’s episode Listen to more episodes of the Post-Acute POV Disclaimer The content in this presentation or materials is for informational purposes only and is provided “as-is.” Information and views expressed herein, may change without notice. We encourage you to seek as appropriate, regulatory and legal advice on any of the matters covered in this presentation or materials. ©2021 by MatrixCare

In this episode of the Post-Acute POV, our host Kim Broyer, VP of professional services at MatrixCare, is joined by Don Spiers, Senior Product Manager at Relias, to discuss important tips for developing a robust training program in post-acute care. Listen in to Don and Kim’s conversation as they touch on creating a budget for training, choosing key performance indicators, and working with an interdisciplinary team to boost existing training programs. Don also shares a personal example of the importance of keeping employees engaged and providing a path for growth when working to improve retention. Find their full conversation below. Topics discussed during today’s episode: [01:06 – 03:07]: First, Don provides his origin story and what brought him to his current role as Senior Product Manager at Relias. [03:24 – 07:26]: Don then provides the three pillars for why he believes a strong training program is important for post-acute care providers: compliance, quality, and turnover. [7:59 – 12:04]: Thirdly, Don describes the importance of being agile when it comes to developing a robust training program. Understanding that business needs will change as well as the needs of your employees is critical. [12:33 – 18:11]: Don provides recommendations for tools and resources providers should use including in-person training, virtual live courses, and blended learning with on-demand courses employees can view on their own schedules. [18:52 – 22:35]: Next, Don shares how providers should focus on creating a budget, choosing key performance indicators, and working with an interdisciplinary team to boost their existing training program. [23:10 – 26:02]: Don then shares a personal example of the importance of keeping employees engaged and providing a path for growth when working to improve retention. [26:59 – 30:52]: Lastly, Don touches on what an EHR can contribute to developing a robust training program and the importance of standardization to yield consistent results. Resources Learn more about MatrixCare: https://www.matrixcare.com/ Find out more about Relias: https://www.relias.com/ Read the transcript of today’s episode Listen to more episodes of the Post-Acute POV Disclaimer The content in this presentation or materials is for informational purposes only and is provided “as-is.” Information and views expressed herein, may change without notice. We encourage you to seek as appropriate, regulatory and legal advice on any of the matters covered in this presentation or materials. ©2021 by MatrixCare

In this episode of the Post-Acute POV, our host Eric Grunden, Chief Customer Officer, is joined by Deborah Wesley, RN, BN, MSN, MHA, CEO, Addison County Home Health and Hospice, to have a conversation on attracting and retaining the right staff across post-acute care. Join Deborah and Eric as they discuss the impact the pandemic and vaccination mandates have had on recruiting staff, the specific qualities her team looks for in candidates, the importance of displaying empathy to retain employees, and how Addison County Home Health and Hospice uses their EHR as a strategic piece of their recruitment plan. Listen to their discussion below. Topics discussed during today’s episode: [01:15 – 02:53]: Deborah provides an introduction on herself and the history and mission of Addison County Home Health and Hospice. [03:32 – 04:43]: Second, Deborah comments on 2021 being called “The Great Resignation” and the impact that the pandemic has had on attracting and retaining the right staff. [4:56 – 9:09]: Third, Deborah describes how COVID vaccine mandates have impacted neighboring home health organizations and how Addison County Home Health and Hospice was able to reach a status of 100% vaccination. [9:45 – 11:26]: Deborah then explains how her organization uses their EHR as a strategic piece of their recruitment plan and the emphasis they place on work-life balance. [11:48 – 13:09]: Next, Deborah discusses what her team looks for when recruiting to maintain their positive culture and the importance of being open to challenges and change. [13:30 - 14:46]: Deborah shares how, as their EHR continues to evolve, they are provided with more opportunities to engage their staff by encouraging them to learn new aspects of the software like voice-to-text and developing individualized care plans. [15:21 - 16:32]: Next, Deborah describes how she and her team have displayed empathy with their staff during the pandemic by maintaining an open-door policy, lending a listening ear, and recognizing the stressors employees may be facing at work and in their personal lives. [17:00 - 18:46]: Deborah and Eric conclude the conversation by discussing fresh ways to support work-life balance. She shares the concept of “Coffee and jammies,” which encourages employees to log in each morning and create a plan for their workday to avoid feeling rushed out the door. Resources Learn more about MatrixCare: https://www.matrixcare.com/ Find out more about Addison County Home Health and Hospice: https://www.achhh.org/ Read the transcript of today’s episode Listen to more episodes of the Post-Acute POV Disclaimer The content in this presentation or materials is for informational purposes only and is provided “as-is.” Information and views expressed herein, may change without notice. We encourage you to seek as appropriate, regulatory and legal advice on any of the matters covered in this presentation or materials. ©2021 by MatrixCare

In this episode of the Post-Acute POV, our host Lavin Graviss, VP of Service Delivery at HEALTHCAREfirst, is joined by Rhonda Osborne, CEO and Chief Teaching Officer, Mandy Chandler, Compliance Director, and Stormy Dismuke, Chief Nursing Officer at Shepherd’s Cove Hospice, a six-time Hospice Honors Award recipient. Listen as the group discusses providing exceptional care in the hospice setting and how Shepherd’s Cove focuses heavily on training, people development, and continuous education. This episode provides a look into the uniqueness of hospice care and the importance of establishing trust with patients and their families. Topics discussed during this episode: [00:30 – 04:35]: Lavin introduces Rhonda, Mandy, and Stormy before Rhonda provides the origin story behind Shepherd’s Cove. [04:49 – 09:42]: Stormy and Rhonda discuss the key areas they focus on for Shepherd’s Cove’s continued success and how their culture contributes to providing exceptional care. [10:26 – 13:13]: Rhonda discusses her organization’s strong commitment to training, people development, and continuous education. [14:33 – 17:50]: Mandy describes how they use their hospice CAHPs survey results to track performance and the value of the quality measure dashboard. [18:55 – 24:03]: Stormy and Rhonda talk about the importance of engaging staff to meet goals and empowering caregivers by letting them know they’re doing a great job. [24:54 – 28:51]: The group discusses the uniqueness of providing end-of-life care and the importance of establishing trust with patients and their families, including tips to do so. Resources Learn more about HEALTHCAREfirst at: https://www.healthcarefirst.com/ Find out more about Shepherd’s Cove Hospice: https://www.shepherdscove.org/ Read the transcript of this episode Listen to more episodes of the Post-Acute POV Disclaimer The content in this presentation or materials is for informational purposes only and is provided “as-is.” Information and views expressed herein, may change without notice. We encourage you to seek as appropriate, regulatory and legal advice on any of the matters covered in this presentation or materials. ©2021 by MatrixCare

In this episode of the Post-Acute POV, our host Navin Gupta, SVP of the home and hospice division at MatrixCare, is joined by Jarrett Bauer, CEO and co-founder at Health Recovery Solutions, to discuss the impact of telehealth and remote patient monitoring. Join Jarrett and Navin as they discuss how remote patient monitoring tools have evolved with the shift toward telehealth, the intersection of remote patient monitoring and patient engagement, and the impact of telehealth on reimbursement and an organization’s ROI. The pair also discuss why it’s important that technology is frictionless for clinicians and caregivers. Listen to their conversation. Topics discussed during this episode: [01:59 – 03:51]: Jarrett introduces himself and explains the genesis of his company, Health Recovery Solutions. [04:15 – 06:14]: Next, Jarrett describes how remote patient monitoring tools have evolved as post-acute care has shifted to accommodate telehealth and care in the home. [7:09 – 07:56]: Jarrett comments on the intersection of remote patient monitoring and patient engagement and how HRS brings these cornerstones together to solve a range of problems. [9:04 – 11:35]: Jarrett then discusses how increased telehealth visits have emphasized the importance of reimbursement and ROI, and how this will evolve from the point of view of CMS. [12:51 – 13:20]: Jarrett agrees with Navin that providers need to make technology frictionless for clinicians, caregivers, and other healthcare workers. He believes this focus will help solve the growing labor shortage as well. [14:01 – 16:33]: Next, Jarrett addresses the issue of fraud and abuse happening in the use of remote care delivery services. [17:21 – 18:37]: Finally, Jarrett describes HRS’ plan to achieve their goal of impacting one million lives and preventing 200,000 readmissions. Resources Learn more about MatrixCare at: https://www.matrixcare.com/ Find out more about Health Recovery Solutions: https://www.healthrecoverysolutions.com/ Read the transcript of today’s episode Listen to more episodes of the Post-Acute POV Disclaimer The content in this presentation or materials is for informational purposes only and is provided “as-is.” Information and views expressed herein, may change without notice. We encourage you to seek as appropriate, regulatory and legal advice on any of the matters covered in this presentation or materials. ©2021 by MatrixCare

In the latest episode of the Post-Acute POV, Navin Gupta, SVP of the home and hospice division at MatrixCare, is joined by Seth Joseph, managing director, Summit Health, and chief strategy officer, Swift Medical. The pair takes part in an insightful conversation on the evolution of the EHR (electronic health record), the transition to the intelligent EHR, and the necessity of employing platform thinking. Join Navin and Seth as they discuss why EHRs are a continued source of friction and physician burnout in post-acute care, and the varying requirements for a technology solution used in acute, ambulatory, and post-acute care. Listen to their discussion below. Topics discussed during today’s episode: [02:26 – 06:57]: Seth provides his origin story and what led him to his passion of solving issues in healthcare using technology. [08:05 – 15:27]: Seth then tackles the question of why EHRs are a continued source of friction and physician burnout in post-acute care. [17:59 – 22:10]: Next, Seth explains the difference in requirements for a technology solution used in acute, ambulatory, and post-acute care. An EHR used in post-acute care is deeply complex, making it imperative to employ platform thinking as the industry transitions toward the intelligent EHR. [23:54 – 28:47]: Seth touches on the threat that big tech could bring to the future of EHRs. [29:46 – 37:51]: Seth concludes the conversation by describing the two viable paths forward for the EHR: creating an interconnected ecosystem of the best of breed applications–a headless EHR–and creating an API ecosystem that enables this platform to co-exist. Articles mentioned in this conversation: Death by A Thousand Clicks To E(HR) or not to E(HR) Resources Learn more about MatrixCare at: https://www.matrixcare.com/ Find out more about Summit Health and Swift Medical Read the transcript of today’s episode Listen to more episodes of the Post-Acute POV Disclaimer The content in this presentation or materials is for informational purposes only and is provided “as-is.” Information and views expressed herein, may change without notice. We encourage you to seek as appropriate, regulatory and legal advice on any of the matters covered in this presentation or materials. ©2021 by MatrixCare

In this episode of the Post-Acute POV, our host Kerri Harpole, RN, Director of Product Specialists at MatrixCare, sits down with Melissa Kozak, RN, Co-Founder and President at Citus Health to discuss how technology is streamlining collaboration and communication in home-based care. Join Kerri and Melissa as they discuss one provider to another, the prevalence of communication issues in home-based care, the necessity of secure mobile messaging, how to encourage adoption of mobile technology, and more. Melissa details how clinical staff are overburdened and hungry for technology that will take away busy work and allow time for clinical hands-on care. Listen to their discussion below. Topics discussed during today’s episode: [01:53 – 03:47]: Melissa provides her origin story as a registered nurse and how common pain points she experienced in the field prompted the genesis of Citus Health. [04:45 – 06:58]: Secondly, Melissa describes the prevalence of communication issues in home-based care. [7:44 – 10:34]: Next, Kerri presents the necessity of secure mobile messaging to streamline communication and Melissa discusses Citus’ purpose-built solution. [11:00 – 13:48]: Melissa then discusses the many use cases for Citus’ form center which uses app-less technology. [13:52 – 16:11]: Melissa details how mobile technology allows patients to communicate with their nurses and caregivers 24/7 which reduces readmissions. [16:52 - 21:48]: Next, Melissa describes how they’ve encouraged adoption and seen success due to a preexisting familiarity with mobile technology. [22:27 - 24:27]: Melissa shares how clinical staff are overburdened and hungry for technology that will take away busy work and allow time for clinical hands-on care. [24:46 - 27:47]: Melissa explains the importance of an inclusive solution that is user-friendly and helps a wide range of clinicians. [27:58 - 29:45]: Lastly, Melissa emphasizes the significance of listening to customers when building a technology solution and how Citus has benefited from this feedback. Resources Learn more about MatrixCare at: https://www.matrixcare.com/ Find out more about Citus Health: https://www.citushealth.com/ Read the transcript of today’s episode Listen to more episodes of the Post-Acute POV Disclaimer The content in this presentation or materials is for informational purposes only and is provided “as-is.” Information and views expressed herein, may change without notice. We encourage you to seek as appropriate, regulatory and legal advice on any of the matters covered in this presentation or materials. ©2021 by MatrixCare

Introduction In this episode of the Post-Acute POV, our host, Mauricio Hermosillo, Product Manager for Enterprise Financials at MatrixCare, is joined by Stacy Dobson, CFO, United Methodist Retirement Homes, to discuss the intricacies of managing financials in post-acute care. Join Mauricio and Stacy as they have a conversation on how using technology to support general ledger, accounts payable, fixed assets, and payroll streamlines processes which saves time and avoids manual work. This episode also presents the importance of working with a technology provider that listens to customers’ needs to provide a user-friendly product. Listen to their discussion below. Topics discussed during today’s episode: [01:19 – 04:09]: Stacy describes his origin story including his journey at UMRH and relationship with MatrixCare. [04:43 – 06:25]: Next, Stacy shares his experience with our products, specifically Enterprise Financials. [6:39 – 8:51]: Stacy explains how using technology to support general ledger and accounts payable saves his team an immense amount of time. [9:08 – 12:10]: Stacy goes on to describe how the fixed assets and payroll modules help streamline processes and avoid manual work within his organization. [12:39 – 16:20]: Stacy discusses the importance of working with a technology provider that listens to customers’ needs. [17:09 - 19:52]: The pair end the conversation by detailing the value of selecting a user-friendly product and the necessity of using customer feedback in the thought process behind new and improved features. Resources Learn more about MatrixCare at: https://www.matrixcare.com/ Find out more about United Methodist Retirement Homes: https://www.umrh.org/ Read the transcript of today’s episode Listen to more episodes of the Post-Acute POV Disclaimer The content in this presentation or materials is for informational purposes only and is provided “as-is.” Information and views expressed herein, may change without notice. We encourage you to seek as appropriate, regulatory and legal advice on any of the matters covered in this presentation or materials. ©2021 by MatrixCare

Introduction In this episode of the Post-Acute POV, our host Amy Wootton, RDN, Director of Nutrition, MatrixCare, is joined by Anita Hoffman, Director of Culinary Service, and Nicole Fresta, Clinical Dietitian, Palm Garden Health and Rehabilitation Center, for a conversation on managing food allergens across post-acute care. Listen in as Amy, Anita, and Nicole discuss the importance of identifying and documenting food allergies, surprising factors that can lead to an allergic reaction, and tips for managing a resident’s food allergies via their plan of care. This episode will describe the severity of managing food allergens and introduce how MealTracker’s new allergen feature can help. Listen to their discussion below. Topics discussed during today’s episode: [01:21 – 02:07]: Anita and Nicole both provide their origin stories and how they found their focus on nutrition in long-term care. [02:25 – 02:48]: Anita explains why managing food allergens is so important. [02:58 – 04:10]: Nicole provides her recommendations for managing a resident with food allergies including working with their plan of care and documentation. [04:43 – 05:32]: Nicole explains some of the common factors that can lead to an allergic reaction when preparing food for a resident. [06:04 – 08:00]: Anita and Nicole detail their experience with MealTracker, including how long Palm Garden has used the product and which features they use most often. [08:24 - 10:24]: The pair discuss the benefits they’ve experienced using the new allergen feature that MealTracker provides. Resources Learn more about nutrition management at MatrixCare: https://www.matrixcare.com/nutrition-management/ Find out more about Palm Garden: https://palmgarden.com/ Read the transcript of today’s episode Listen to more episodes of the Post-Acute POV Disclaimer The content in this presentation or materials is for informational purposes only and is provided “as-is.” Information and views expressed herein, may change without notice. We encourage you to seek as appropriate, regulatory and legal advice on any of the matters covered in this presentation or materials. ©2021 by MatrixCare

Introduction In this episode of the Post-Acute POV, our host Navin Gupta, SVP of the home and hospice division at MatrixCare, is joined by Rachel Petersen, Manager of Product Innovation, Medication History and PDMP at Surescripts, and Jill Lytwyn, Key Account Executive at Surescripts. The three discuss driving better patient outcomes via medication reconciliation in home care. Join Rachel, Jill, and Navin as they cover the issue of medication reconciliation, the genesis of Surescripts, and the Surescripts Network Alliance. Learn how their solution can help providers stop relying on manual processes and streamline transitions of care by reducing errors of admission, duplicate medications, and drug interactions. Listen to the episode below. Topics discussed during today’s episode: [00:38 – 02:49]: Navin introduces our guests, Rachel Petersen and Jill Lytwyn. [02:49 – 07:33]: Rachel and Jill provide their origin stories and what brought them to their current positions at Surescripts. [8:43 – 10:20]: Jill explains the genesis of Surescripts and the Surescripts Network Alliance. Through this alliance and Surescripts’ various partnerships, they have connected over two million health care professionals and organizations. [10:51 – 13:12]: Jill describes the issue of medication reconciliation and how obtaining medication history on a patient via technology streamlines transitions of care by reducing errors of admission, duplicate medications, and drug interactions. [10:24 – 16:07]: By using a medication reconciliation solution, Surescripts has seen an average of 45 minutes in time savings. This corresponds directly to cost savings for care providers. [16:56 – 18:25]: Rachel explains how understanding the “why” behind clinical decision-making can greatly improve data quality and drive better patient outcomes. [19:23 – 22:10]: Rachel describes the considerations that providers should be taking when making EHR decisions including selecting a platform that allows users to pull data from multiple sources. Resources Learn more about MatrixCare: https://www.matrixcare.com/ Find out more about Surescripts: https://surescripts.com/ Read the transcript of today’s episode Listen to more episodes of the Post-Acute POV Disclaimer The content in this presentation or materials is for informational purposes only and is provided “as-is.” Information and views expressed herein, may change without notice. We encourage you to seek as appropriate, regulatory and legal advice on any of the matters covered in this presentation or materials. ©2021 by MatrixCare

Introduction In this special episode of the Post-Acute POV, our host Navin Gupta, SVP of the home and hospice division at MatrixCare, is joined by Steve Pacicco, president and CEO at MatrixCare, and Bill Dombi, president and CEO at National Association of Home Care & Hospice (NAHC), to have a conversation on the expansion into community-based care across post-acute. Join Navin, Steve, and Bill as they cover strategies for providers looking to expand into community-based care, insights from those who have, and the impact this shift is having on various care segments and healthcare overall. This episode also explains the role technology plays in helping providers diversify and streamline their evolving businesses. Listen to their discussion below. Topics discussed during today’s episode: [00:38 – 02:05]: Navin introduces Steve Pacicco and Bill Dombi. [03:30 – 06:37]: Bill provides his perspective on how the pandemic has changed perspectives around providing care at home and accelerated the expansion into community-based care. [7:24 – 11:52]: Steve provides his perspective on the shift toward community-based care as the CEO of the technology company with the largest footprint in post-acute care with home and facility-based organizations and what customers are saying about the shift. [13:10 – 16:50]: Bill provides advice and recommended first steps for brick-and-mortar organizations to take if considering expansion into community-based care. [18:24 – 21:54]: Next, Bill discusses how the shift impacts existing home and community-based care organizations. [23:32 - 29:49]: Steve explains how technology can help organizations as they consider the expansion into community-based care. [31:10 - 35:59]: Bill shares a message with technology providers looking to support organizations as they shift to include community-based care. Resources Learn more about MatrixCare: https://www.matrixcare.com/ Learn more about NAHC: https://www.nahc.org/ Read the transcript of today’s episode Listen to more episodes of the Post-Acute POV Disclaimer The content in this presentation or materials is for informational purposes only and is provided “as-is.” Information and views expressed herein, may change without notice. We encourage you to seek as appropriate, regulatory and legal advice on any of the matters covered in this presentation or materials. ©2021 by MatrixCare

Introduction In this episode of the Post-Acute POV, our host, Bob Anderson, VP of sales for home and hospice at MatrixCare is joined by Steve Herron, senior director of long-term and post-acute care at Cerner to have a conversation on connecting care at home. Join Bob and Steve as they discuss the partnership between Cerner and MatrixCare, the key types of data that should be exchanged when connecting care at home, formal and informal health networks, and the importance of creating a bridge between disparate EMRs and other sources to create one longitudinal record for the patient. Listen to their discussion below. Topics discussed during today’s episode: [01:30 – 04:15]: Steve provides an introduction on Cerner for listeners who may be unfamiliar and how the company became partners with ResMed. [04:25 – 06:51]: Next, Steve dives into the factors that encouraged Cerner to choose MatrixCare as their EMR platform partner and how KLAS scores validated their decision. [7:02 – 12:44]: When it comes to interoperability and connected care at home, Steve provides the key types of data that should be exchanged. [12:53 – 15:01]: Next, the pair discuss how Cerner clients benefit from the partnership with MatrixCare. [15:16 – 16:04]: Steve explains the difference between community agencies and health system clients and how both can utilize MatrixCare via Cerner. [16:09 - 18:37]: The pair discuss formal and informal health networks and the importance of connecting disparate EMRs and other sources to create one longitudinal record for the patient. [18:41 - 22:33]: Steve describes the benefits of Healthy Intent, Cerner’s health network. [22:50 - 23:44]: Lastly, Steve explains that he believes the next phase of connecting care in the market will be what we choose to do with our data. Resources Learn more about MatrixCare at: https://www.matrixcare.com/ Find out more about Cerner: https://www.cerner.com/ Read the transcript of today’s episode Listen to more episodes of the Post-Acute POV Disclaimer The content in this presentation or materials is for informational purposes only and is provided “as-is.” Information and views expressed herein, may change without notice. We encourage you to seek, as appropriate, regulatory and legal advice on any of the matters covered in this presentation or materials. ©2021 by MatrixCare

Introduction In this episode of the Post-Acute POV, our host, Melissa Polly, director of marketing for home & hospice, sits down with Sarah Kivett, BSN, RN, CHPN, director of palliative care services, Hospice & Palliative Care of Iredell County. The topic for their conversation is driving operational success in home-based palliative care and how to start a palliative care program within your organization. Join Melissa and Sarah as they discuss the foundation of success for a new palliative care program: ensuring organizational buy-in, understanding payer sources, being patient, and more. This episode will provide a firsthand look at obstacles your organization may face when starting a palliative care program and tips for finding success. Listen to their discussion below. Topics discussed during today’s episode: [01:11 – 03:23]: Sarah provides her origin story and explains outpatient palliative care and its importance. [03:35 – 06:05]: She then shares her top tips for creating a successful palliative care program, including organizational buy-in and a strong understanding of palliative care. [6:21 – 9:20]: Next, Sarah and Melissa discuss the reasons organizations may fail when starting a palliative care program, including being impatient and failing to understand their payer sources. [9:46 – 13:01]: Sarah walks us through how Iredell’s hospital-based palliative care program works and how clinicians document using the EHR. [13:22 – 17:48]: They then discuss the types of interoperability that are key in palliative care, including e-referrals and direct messaging. [18:06 - 19:38]: Finally, Sarah describes how CommonWell and Carequality have helped her team drive operational success. [19:54 - 21:54]: Sarah leaves us with advice for organizations considering starting their own palliative care program. Resources Learn more about MatrixCare at: https://www.matrixcare.com/ Find out more about Hospice & Palliative Care of Iredell County: https://www.hoic.org/ Read the transcript of today’s episode Listen to more episodes of the Post-Acute POV Disclaimer The content in this presentation or materials is for informational purposes only and is provided “as-is.” Information and views expressed herein may change without notice. We encourage you to seek, as appropriate, regulatory and legal advice on any of the matters covered in this presentation or materials. ©2021 by MatrixCare

Introduction In this episode of the Post-Acute POV, our host, VP of Sales for Home and Hospice, Craig Levy, is joined by Angela Richards, Director of Health Informatics at Androscoggin Home Healthcare and Hospice to discuss real world data and analytics and the importance of the patient’s story. Join Angela and Craig as they cover topics such as using data to develop strategic conversations, what makes a great data partner, remote patient monitoring, and telehealth. This episode provides real world examples of how data and analytics are used to improve workflows and increase efficiencies across post-acute care organizations. Listen to their conversation below. Topics discussed during today’s episode: [01:06 - 02:07]: Angela describes her origin story and how she found her focus on data and analytics at Androscoggin. [02:30 - 05:41]: The pair discuss when data became relevant in post-acute care from a business standpoint. [6:05 - 8:07]: Angela explains how she uses data to develop strategic conversations around the patient related to better outcomes and how this sets Androscoggin apart. [8:21 - 11:28]: Angela and Craig discuss what qualities make a great data partner, some of the specific data elements that should be shared with partners, and how they would be displayed. [11:47 - 13:30]: Angela explains the importance of telehealth and remote patient monitoring. [13:48 - 17:11]: Angela shares how Androscoggin looks at data differently as a diversified business and which trends are driving different business behaviors. [17:35 - 19:45]: The pair discuss using data and analytics to improve workflow efficiency. [20:02 - 21:14]: Angela offers advice for someone who is not currently using data to improve workflows in post-acute care. [21:40 - 24:06]: Angela and Craig discuss how clinicians are focused on patient engagement and the importance of a patient’s story. [25:23 - 26:02]: Angela reveals how she would like the future of data to utilize a centralized format. Resources Learn more about MatrixCare: https://www.matrixcare.com/ Find out more about Androscoggin: https://androscoggin.org/ Read the transcript of today’s episode Listen to more episodes of the Post-Acute POV Disclaimer The content in this presentation or materials is for informational purposes only and is provided “as-is.” Information and views expressed herein, may change without notice. We encourage you to seek as appropriate, regulatory and legal advice on any of the matters covered in this presentation or materials. ©2021 by MatrixCare

Introduction For this episode of the Post-Acute POV, our host Kevin Whitehurst, SVP of skilled nursing solutions is joined by Frank Nash, director of solutions strategy at MatrixCare. The pair sits down to discuss the benefits of connected care and the four steps to becoming a more connected care provider. Join Kevin and Frank as they break down each step to achieving true interoperability: getting connected, gathering data, documenting accurately, and being a better referral partner. Frank also gives his top recommendations for post-acute care staff committed to strengthening their organization’s interoperability. Listen to their discussion below. Topics discussed during today’s episode: [01:14 – 02:04]: Frank details his origin story and how he became director of solutions strategy at MatrixCare. [02:26 – 04:10]: Frank explains the stats from our recent survey that support referral partners are behind in upgrading their technology solutions then lists the four steps for becoming a more connected care provider. [4:23 – 5:53]: Why getting connected is important and how to join the health information highway. [6:04 – 7:21]: Gathering data via email or using the health information highway like Carequality and Commonwell. [7:30 – 10:08]: The importance of documenting accurately and Frank’s top tips to do so. [10:29 - 12:41]: Gathering information and how listeners can accomplish this step. [12:57 - 13:41]: Frank’s top recommendations for post-acute care staff committed to strengthening their organization’s interoperability. Resources Learn more about MatrixCare at: https://www.matrixcare.com/ Find out more about our commitment to interoperability: https://www.matrixcare.com/interoperability/ Read the transcript of today’s episode Listen to more episodes of the Post-Acute POV Disclaimer The content in this presentation or materials is for informational purposes only and is provided “as-is.” Information and views expressed herein, may change without notice. We encourage you to seek as appropriate, regulatory and legal advice on any of the matters covered in this presentation or materials. ©2021 by MatrixCare

Introduction In this episode of the Post-Acute POV, our host, Navin Gupta, SVP of the home and hospice division at MatrixCare, is joined by Helen Adeosun, CEO and president, and founder of CareAcademy, to have a conversation on workforce challenges in home health and home care and how CareAcademy utilizes the combination of technology and education as a solution. Join Navin and Helen as they discuss the unique position home care is in, the importance of upskilling, and how education can help improve caregiver satisfaction. Listen to their discussion below. Topics discussed during today’s episode: [02:10 – 06:16]: Helen provides her origin story and how she infuses her passion for education into her work. [07:34 – 11:35]: Helen introduces CareAcademy and explains how the company assists caregivers to gain both hard and soft skills through online education. [13:20 – 19:21]: Home care is in a position to make a tremendous shift to accommodate the growing need of caring for higher-acuity clients, and upskilling and enhancing caregivers’ existing skills will assist in this shift. [20:34 – 25:21]: How people are the backbone of innovation and how continuing education assists in strengthening ideas. [27:16 – 30:09]: Ways to improve caregiver satisfaction, including an increased focus on education. Resources Learn more about MatrixCare at: https://www.matrixcare.com/ Find out more about CareAcademy: https://careacademy.com/ Read the transcript of today’s episode Listen to more episodes of the Post-Acute POV Disclaimer The content in this presentation or materials is for informational purposes only and is provided “as-is.” Information and views expressed herein may change without notice. We encourage you to seek, as appropriate, regulatory and legal advice on any of the matters covered in this presentation or materials. ©2021 by MatrixCare

Introduction In this episode of the Post-Acute POV, our host Kevin Whitehurst, SVP of skilled nursing solutions at MatrixCare is joined by Lisa Horton, director of clinical compliance, CDP, ALG Senior, a triple certified MatrixCare user. Kevin and Lisa discuss the benefits of certification programs and how Lisa has used her multiple certifications to improve her organization’s training and efficiency which ultimately improves their bottom line. The two also cover how to overcome employees’ resistance to adopting technology and Lisa ends the conversation by providing her top tips and recommendations for other MatrixCare users. Tune in to learn more. Topics discussed during this episode: [00:38 – 01:39]: Lisa describes her origin story and how she began working in senior care. [02:01 – 03:22]: How Lisa’s organization encouraged her to earn multiple certifications and how they helped her grow within her organization. [3:34 – 5:04]: She details how her certifications play a role in mentoring others on technology adoption and how ALG Senior addresses the issue of employees’ resistance to adopt technology. [5:15 – 5:45]: How technology can help with common workforce challenges. [5:55 – 7:43]: What ALG Senior’s new hire onboarding program contributes to EHR education across interdisciplinary teams and how each team keeps up with different software releases. [7:55 - 8:24]: Lisa’s top tips and recommendations for other MatrixCare customers. Resources Learn more about MatrixCare at: https://www.matrixcare.com/ Find out more about our certification program: https://www.matrixcare.com/implementation-training/ Read the transcript of today’s episode Listen to more episodes of the Post-Acute POV Disclaimer The content in this presentation or materials is for informational purposes only and is provided “as-is.” Information and views expressed herein, may change without notice. We encourage you to seek as appropriate, regulatory and legal advice on any of the matters covered in this presentation or materials. ©2021 by MatrixCare

Introduction In this episode of the Post-Acute POV, our host Kevin Whitehurst, SVP of skilled nursing solutions at MatrixCare, sits down with Eric Silverman, VP of technical services at MatrixCare, to discuss the question: what is interoperability? Eric simplifies the sometimes-complicated topic of interoperability by describing the three categories all interoperability falls into: connections between external products, connections between internal products, and third-party exchanges. Listen in as the pair present examples for each of these categories and touch on trending topics in the industry like pharmacy and vitals integrations, connecting to health information exchanges (HIEs), and the increase in continuity of care documentation. Topics discussed during today’s episode: [01:06 – 02:22]: Eric describes his origin story and how he became the VP of technical services at MatrixCare. [02:52 – 03:24]: What is interoperability? Eric shares his definition. [3:33 – 8:43]: Eric explains the three categories of interoperability: connections between external products, connections between internal products, and third-party exchanges. [9:16 – 10:26]: Examples of connections between external products like pharmacy and vitals integrations. [10:54 – 12:30]: An example of internal products connecting information between different care settings at the same organizations. [12:59 - 14:11]: How to implement a third-party exchange like health information exchange (HIE) and how to avoid the barriers to connect with an HIE. [14:38 - 16:59]: Eric describes why it’s critical to implement interoperability and how MatrixCare can help. [17:19 - 18:24]: The pair end their conversation by discussing continuity of care documentation and how this is an increasingly common third-party exchange. Resources Learn more about MatrixCare at: https://www.matrixcare.com/ Find out more about our commitment to interoperability: https://www.matrixcare.com/interoperability/ Read the transcript of today’s episode Listen to more episodes of the Post-Acute POV Disclaimer The content in this presentation or materials is for informational purposes only and is provided “as-is.” Information and views expressed herein, may change without notice. We encourage you to seek as appropriate, regulatory and legal advice on any of the matters covered in this presentation or materials. ©2021 by MatrixCare

Introduction In this episode of the Post-Acute POV, our host Kelly Keefe, VP of community solution strategy at MatrixCare, is joined by Beth Baerman, director of communications, Attendance on Demand, to have a conversation on how to improve employee engagement across post-acute care. Join Kelly and Beth as they discuss the definition of employee engagement, the importance of perceived organizational support, and how technology can help alleviate problems in workforce management. This episode will explain two-way communication between your organization and employees and help you facilitate co-employee support. Listen to their discussion below. Topics discussed during today’s episode: [01:15 – 02:11]: Beth describes her origin story and how she found her focus on improving employee engagement. [02:37 – 03:41]: Defining employee engagement as an employee’s emotional investment in their job and in their organization. [3:49 – 6:03]: How employee engagement impacts a post-acute care organization’s bottom line. [6:10 – 10:14]: Because many jobs in post-acute care are similar, an employee’s engagement with their organization is especially important. [10:24 – 14:13]: Beth explains how to improve perceived organizational support. [14:20 - 19:39]: How technology can be used in workforce management and affect employees’ overall satisfaction with their job. [19:51 - 24:19]: The importance of two-way communication between your organization and employees. [24:25 - 29:27]: Co-employee support and how an organizational emphasis on this topic can keep employees happy. [29:27 – 30:35]: Key takeaways from this conversation on keeping employees engaged. Resources Learn more about MatrixCare at: https://www.matrixcare.com/ Find out more about TimeTracker, our workforce management solution: https://www.matrixcare.com/resource/timetracker/ Read the transcript of today’s episode Listen to more episodes of the Post-Acute POV Disclaimer The content in this presentation or materials is for informational purposes only and is provided “as-is.” Information and views expressed herein, may change without notice. We encourage you to seek as appropriate, regulatory and legal advice on any of the matters covered in this presentation or materials. ©2021 by MatrixCare

Introduction For this episode of the Post-Acute POV, our host Navin Gupta, SVP of the Home and Hospice Division at MatrixCare, is joined by Nick Knowlton, Vice President, Strategic Initiatives, ResMed, and Board Chairman, CommonWell Health Alliance, to explain the impact of interoperability. Listen in as Nick and Navin review the findings from our recent survey which polled 100 health systems and physician groups, 300 home-based care organizations spanning home health, hospice, palliative care, and private duty, and for the first time, 300 skilled nursing facilities. The results show progress—yet significant gaps—and an opportunity for both home-based care providers and skilled nursing facilities to improve their electronic data-sharing capabilities. Questions to ask your technology provider to improve interoperability: Does your system exist in the native workflow or outside of the solution? Is the documentation your system provides only in a human readable format? Can your system reconcile medications directly into the patient’s chart? Can your system provide insight into mid-episode encounters patients are having? How can your system help with PDGM or navigating palliative care programs? How is your system able to communicate the quality of care back to referral sources both actively and passively? Will your system work for my local geography and current referral source relationships? Ask your vendors about the usual business questions too – Is there a high surcharge to connect? Is it part of my core software package? Is the value aligned with the cost? Topics discussed during today’s episode: [02:50 – 04:48]: What is interoperability and what problem does it solve? [05:41 – 09:22]: The survey found that 95% of providers say they believe interoperability is crucial, compared to 34% in the previous year. Nick explains what he attributes this jump in better understanding the importance of interoperability to. [11:36 – 14:13]: Nick describes why referring physicians are more likely than ever to switch partners to those who they believe can more effectively process electronic referrals. [14:47 – 17:50]: Nick explains the four tiers of maturity in relation to interoperability: basic, moderate, advanced, and high-performing. [18:54 – 20:43]: Nick talks about the types of conversations providers should be having with their technology partners if they are interested in improving interoperability. Note: The questions Nick provided are listed above. [22:04 - 25:41]: How interoperability can help mitigate immediate workforce issues providers are facing. [27:00 - 29:54]: How providers who are on the fence about interoperability can get started. Nick lists actionable steps providers can take today. Resources Learn more about MatrixCare at: https://www.matrixcare.com/ Find out more about our commitment to interoperability: https://www.matrixcare.com/interoperability/ Download the survey report Read the transcript of today’s episode

Introduction For this episode of the Post-Acute POV, our host Navin Gupta, SVP of the home and hospice division at MatrixCare, is joined by Nick Knowlton, vice president, strategic initiatives, ResMed, and board chairman, CommonWell Health Alliance, to explain the impact of interoperability. Listen in as Nick and Navin review the findings from our recent survey which polled 100 health systems and physician groups, 300 home-based care organizations spanning home health, hospice, palliative care, and private duty, and for the first time, 300 skilled nursing facilities. The results show progress—yet significant gaps—and an opportunity for both home-based care providers and skilled nursing facilities to improve their electronic data-sharing capabilities. Questions to ask your technology provider to improve interoperability: Does your system exist in the native workflow or outside of the solution? Is the documentation your system provides only in a human readable format? Can your system reconcile medications directly into the patient’s chart? Can your system provide insight into mid-episode encounters patients are having? How can your system help with PDGM or navigating palliative care programs? How is your system able to communicate the quality of care back to referral sources both actively and passively? Will your system work for my local geography and current referral source relationships? Ask your vendors about the usual business questions too – Is there a high surcharge to connect? Is it part of my core software package? Is the value aligned with the cost? Topics discussed during today’s episode: [02:50 – 04:48]: What is interoperability and what problem does it solve? [05:41 – 09:22]: The survey found that 95% of providers say they believe interoperability is crucial, compared to 34% in the previous year. Nick explains what he attributes this jump in better understanding the importance of interoperability to. [11:36 – 14:13]: Nick describes why referring physicians are more likely than ever to switch partners to those who they believe can more effectively process electronic referrals. [14:47 – 17:50]: Nick explains the four tiers of maturity in relation to interoperability: basic, moderate, advanced, and high-performing. [18:54 – 20:43]: Nick talks about the types of conversations providers should be having with their technology partners if they are interested in improving interoperability. Note: The questions Nick provided are listed above. [22:04 - 25:41]: How interoperability can help mitigate immediate workforce issues providers are facing. [27:00 - 29:54]: How providers who are on the fence about interoperability can get started. Nick lists actionable steps providers can take today. Resources Learn more about MatrixCare at: https://www.matrixcare.com/ Find out more about our commitment to interoperability: https://www.matrixcare.com/interoperability/ Download the survey report Read the transcript of today’s episode

Introduction In this episode of the Post-Acute POV, our host, Kevin Whitehurst, SVP of skilled nursing solutions, sits down with Amy Ostrem, VP of skilled nursing solution strategy, to discuss how your skilled nursing facility can benefit from interoperability. Amy provides interesting and easy-to-understand insight into specific value adds that your organization can take advantage of through interoperability. These benefits include an enhanced relationship with referral partners, better overall analysis of outcomes, and a detailed view into trends and performance indicators based on discreet clinical data. Listen to this exciting conversation to learn more. Topics discussed during today’s episode: [01:07 – 02:05]: Amy’s origin story, her career before MatrixCare. [02:41 – 03:48]: The upfront benefits of interoperability including an enhanced relationship with your referral partners and the ability to seamlessly send and receive data. [04:19 – 06:00]: The benefits of interoperability for skilled nursing facilities around daily operations post-admission like better overall analysis of outcomes and a detailed view into the trends and performance indicators based on discreet clinical data [06:31 – 8:54]: Amy lists specific value gains from interoperability for some of the various roles in care centers today. These include vital sign integration, therapy notes, and evaluations. [9:45 - 11:01]: The importance of staying up to date on your facility’s integrations and regularly advancing these integrations for optimized interoperability. Resources Learn more about MatrixCare at: https://www.matrixcare.com/ Find out more about our commitment to interoperability: https://www.matrixcare.com/interoperability/ Read the transcript of today’s episode Listen to more episodes of the Post-Acute POV Disclaimer The content in this presentation or materials is for informational purposes only and is provided “as-is.” Information and views expressed herein, may change without notice. We encourage you to seek as appropriate, regulatory and legal advice on any of the matters covered in this presentation or materials. ©2021 by MatrixCare

Introduction In this episode of the Post-Acute POV, Navin Gupta, SVP of the home and hospice division at MatrixCare, is joined by Vicki Hoak, executive director at Home Care Association of America, to present a state of the union for home care on where they see the industry headed in 2021. Vicki begins by telling us her origin story and what led her to her current position at HCAOA before diving into the headwinds and tailwinds that home care is currently facing. Navin guides the conversation to cover Medicare Advantage plans, the diversification of care, the emergence of skilled private duty, the growing trend of aging at home, and more. Listen to the episode to learn more. Topics discussed during today’s episode: [01:34 – 02:58]: Vicki’s early years in her career and what led her to become the executive director at HCAOA. [03:35 – 06:51]: Some of the headwinds and tailwinds that home-based care organizations are facing. [07:22 – 08:59]: Vicki’s point of view on Medicare Advantage plans and their benefits. [08:59 – 11:27]: Establishing metrics for quantifying home care agencies’ value. [12:32 – 15:45]: The importance of home-based care organizations coming together and the diversification of care. [16:13 - 19:41]: The emergence of skilled private duty. [20:22 - 22:14]: The growing trend of aging at home. [22:14 - 22:59]: Tackling the caregiver shortage using technology. [23:51 - 25:54]: Vicki wraps up by explaining her thoughts on EVV. Resources Learn more about MatrixCare at: https://www.matrixcare.com/ Learn more about Home Care Association of America at: https://www.hcaoa.org/ Read the transcript of today’s episode Listen to more episodes of the Post-Acute POV Disclaimer The content in this presentation or materials is for informational purposes only and is provided “as-is.” Information and views expressed herein, may change without notice. We encourage you to seek as appropriate, regulatory and legal advice on any of the matters covered in this presentation or materials. ©2021 by MatrixCare

Introduction In this third installment of our nutrition series, we are joined again by Amy Wootton, RDN, LDN, Director of Nutrition Management at MatrixCare. Our host, Kevin Whitehurst, SVP of Skilled Nursing Solutions, discusses the importance of using nutrition therapy for diabetes management. Hear their recommendations for creating a nutrition plan catered to individuals diagnosed with diabetes. Amy ties her relationship with diabetes to nutrition therapy and discusses the prevalence of diabetes today. Listen in as she explains common factors that lead to hyperglycemia and hypoglycemia. And, with tips for individualized meal planning and snacks – it’s an episode you won’t want to miss. Topics discussed during today’s episode: [01:07 – 02:41]: Amy explains her relationship with diabetes and why, more than ever, nutrition therapy for diabetes is so important. [02:50 – 03:52]: Recommendations for a nutrition plan for someone diagnosed with diabetes. [04:04 – 06:04]: Common factors that lead to hyperglycemia and hypoglycemia. [06:12 – 07:31]: The main areas of focus for diabetes management. [07:47 – 08:56]: Individualized meal planning and snacks. [09:07 - 10:59]: How adopting a nutrition therapy approach for a more liberalized diet is leading the change to better management in skilled nursing facilities and rehab centers. [11:14 - 12:25]: Amy wraps up by describing the importance of having an interprofessional team in place to successfully manage nutrition therapy. Resources Learn more about our nutrition management solutions at: https://www.matrixcare.com/nutrition-management/ Catch up on part I and part II of this nutrition series Find out more about nutrition therapy for diabetes management Read the transcript of today’s episode Listen to more episodes of the Post-Acute POV Disclaimer The content in this presentation or materials is for informational purposes only and is provided “as-is.” Information and views expressed herein, may change without notice. We encourage you to seek as appropriate, regulatory and legal advice on any of the matters covered in this presentation or materials. ©2021 by MatrixCare

Introduction In this episode of the Post-Acute POV, we sit down again with Amy Wootton, RDN, LDN, Director of Nutrition Management at MatrixCare to discuss immune-supporting nutrition strategies to reduce your residents’ risk and help speed up recovery during flu season and COVD-19. Amy provides a wealth of information on important nutrients such as vitamin C, zinc, vitamin D, beta carotene, probiotics, and protein and relays the value of including foods that contain these nutrients in meal planning for resident dining. Topics discussed during today’s episode: [01:06 – 02:17]: Amy dives into why nutrition is especially critical during flu season and the COVID-19 pandemic. [02:28 – 04:08]: Amy explains the importance of vitamin C as the only scientifically proven supplement found that can shorten common colds. [04:20 – 05:23]: Benefits of zinc in supporting immune function. [05:42 – 06:44]: Foods that contain vitamin D. [07:02 – 08:02]: Where to find beta-carotene, probiotics, and protein. [08:12 - 09:19]: Adjustments operators have made to meet residents’ nutritional needs during COVID-19. [09:40 - 11:50]: Amy wraps up by describing the benefits of using a nutrition management tool like MealTracker. Resources Learn more about MatrixCare solutions at: https://www.matrixcare.com/ Find out more about serving up power nutrition during flu season and COVID-19 Read the transcript of today’s episode Listen to more episodes of the Post-Acute POV Disclaimer The content in this presentation or materials is for informational purposes only and is provided “as-is.” Information and views expressed herein, may change without notice. We encourage you to seek as appropriate, regulatory and legal advice on any of the matters covered in this presentation or materials. ©2021 by MatrixCare

In this episode of the Post-Acute POV, we sit down with Amy Wootton, RDN, LDN, Director of Nutrition Management at MatrixCare, to discuss the prevalence of malnutrition in older adults and how technology can help facilities to identify malnutrition in the data and take quick and appropriate action to combat it. Amy describes the challenges related to malnutrition and the importance of pairing a malnutrition screening tool with observation and assessment information when preventing and treating residents. Topics discussed during today’s episode: [01:09 – 02:09]: Amy dives into her backstory and her journey into nutrition management and post-acute care. [02:24 – 03:10]: Concern surrounding malnutrition, specifically in older adults. [03:17 – 04:16]: Malnutrition related challenges. [04:26 – 07:15]: Benefits of a malnutrition screening tool (MST) and the importance of observation and assessment information. [07:33 – 09:25]: A description of the frontline and how providers can benefit from a malnutrition screening tool under PDPM. [09:46 - 12:27]: Other tools that support care planning for malnourished individuals. Resources Learn more about MatrixCare solutions at: https://www.matrixcare.com/ Find out more about malnutrition in the data Read the transcript of today’s episode Listen to more episodes of the Post-Acute POV Disclaimer The content in this presentation or materials is for informational purposes only and is provided “as-is.” Information and views expressed herein, may change without notice. We encourage you to seek as appropriate, regulatory and legal advice on any of the matters covered in this presentation or materials. ©2021 by MatrixCare

In this episode of the Post-Acute POV, we sit down with Michael “Mick” Farrell, CEO of ResMed to discuss ResMed’s origin and how the company evolved to be one of the world's leading strategic players in out of hospital software. Connecting his vocation with a larger purpose, Mick describes his four roles in life and his passion for healthcare. Hear how he tells the story of how it all started and the journey that led this medical device company to enter the realm of digital health. Topics discussed during today’s episode: [01:56 - 05:30]: Mick dives into his motivation, drive, and inspiration. [06:30 – 10:30]: The founding story of ResMed and how it all started. [10:33 - 15:40]: ResMed’s progress on transforming 250 million lives by 2025. [16:10 – 23:02]: Why ResMed expanded its reach into SaaS offerings. [23:50 – 29:00]: The synergistic value propositions that exist between ResMed’s core business and the out-of-hospital space. [29:56 - 30:40]: The future of digital healthcare and the opportunities that lay ahead. Resources Learn more about MatrixCare solutions at https://www.matrixcare.com/ For more information about ResMed SaaS, please visit: https://www.resmed.com/wellconnected/ Read the transcript of today’s episode Listen to more episodes of the Post-Acute POV Disclaimer The content in this presentation or materials is for informational purposes only and is provided “as-is.” Information and views expressed herein, may change without notice. We encourage you to seek as appropriate, regulatory and legal advice on any of the matters covered in this presentation or materials.

In this episode of the Post-Acute POV, Navin Gupta, SVP of the Home and Hospice Division at MatrixCare, sits down with Todd Friedman, Chief Information Security Officer at ResMed, Brian Tolkkinen, Director of Information Security at MatrixCare, and Stephen Squires, Director of Information Security at Brightree, to discuss the non-negotiables related to information security every provider should have when engaging with digital healthcare. Discover best practices for creating and maintaining an effective security program and tips to keep your data and information secure. To properly protect your organization’s information and ensure compliance with regulatory and industry requirements, it’s imperative to have a strong security program. Listen in as our guests dive deeper into what providers should look for when creating their own security strategy and the importance of prevention, response, and recovery while responding to inevitable security incidents. Links mentioned in the episode Shop Safely | CISA Scams and Safety | FBI 2-Factor Authentication What we covered in today’s episode Many organizations and individuals are susceptible to falling for scams, particularly during the holidays. Guide us through some gotchas, tips, and awareness that people should be taking note of. Todd, as the leader over this function, would you mind just framing up the focus areas, and then we'll talk about how you deal with security incidents? What is a security incident? Steve, I know we're talking about prevention, response, and restoration regarding security incidents. What about the aspect of prevention, in particular? How do you view this? In terms of governance, what are some things we should be paying attention to? Testing is an important part of protecting digital data. Steve, you are actively involved in testing information security practices, can you tell us more about this? Once you have prevention measures in place, inevitably something happens, and we need to get into response and restoration. Share with us what that means and what that looks like. If we do report an incident, from a governance standpoint, what does that response look like? Very briefly, if I'm a care provider and I want to get a security program kicked off, what are two elements that you would prioritize and say pay attention to this? Resources · Hear part 1 of today’s episode. · Check out our blog post on this topic. · Learn more about MatrixCare solutions. · Listen to more episodes of the Post-Acute POV. · Read the transcript of today’s episode. Disclaimer The content in this presentation or materials is for informational purposes only

In this episode of The Post-Acute POV, Lavin Gravis, VP of Service Delivery at HEALTHCAREfirst, sits down with Joanna Rayford, Director of Home Health Care, at Providence Medical Center to understand the benefits of CAHPS reporting. With the ability to drill down by clinicians or patients, Joanna discusses how HEALTHCAREfirst services allows her organization to identify areas for improvement. Listen in as Joanna describes how her organization leverages Hospice CAHPS reporting to get better insight into their quality scores. Resources Learn more about HEALTHCAREfirst services at https://www.healthcarefirst.com/ For more information on Providence Medical Center, please visit: https://www.providencemedical.com/ Listen to more episodes from The Post-Acute POV at www.matrixcare.com/podcast/ Disclaimer The content in this presentation or materials is for informational purposes only and is provided “as-is.” Information and views expressed herein may change without notice. We encourage you to seek as appropriate, regulatory, and legal advice on any of the matters covered in this presentation or materials.

In this episode of the Post-Acute POV, Kevin Whitehurst, SVP of Skilled Nursing Solutions at MatrixCare sits down with Amy Ostrem, VP of SNF Solution Strategy, to chat about infection tracking. Listen in as they discuss the impact of technology and how organizations can leverage certain solutions to dive deeper into root cause analysis, contact tracing, trends, and more. With over two decades of experience in healthcare technology, Amy has seen firsthand how smart innovation can improve efficiencies for skilled nursing facilities while driving down costs. Hear how she describes new ways these solutions can help identify risks for infections, including COVID19, and how they can enable providers to enhance their quality of care. What we covered in today’s episode Can you tell us a little bit about your journey and what led you to become the Vice President of Skilled Nursing Solutions Strategy at MatrixCare? So with COVID-19 continue to be a forefront for the world population health, and most importantly, its impact and risk regarding the senior population, can you speak to the topic of infection tracking in skilled nursing facilities? What are you seeing as far as infection tracking with and without technology? One thing with COVID-19 is that seems to be challenging for folks in skilled nursing facilities to be even more proactive in managing the resident risk. Do you have any suggestions for things to look for or research to better track COVID severity risks? Do you have any hints for our listeners on once they do get their COVID severity risk scores and are tracking down the pack, what are some of the best practices on where and how to use this information? With the key infection topics and infection tracking efficiencies, the suggestions on research and ways to build on and track risk and best practices and using all of the valuable data, could you share briefly what is available in MatrixCare today from a technology perspective to support all of those topics? Resources Learn more about MatrixCare solutions. Listen to more episodes of the Post-Acute POV. Read the transcript of today’s episode. Disclaimer The content in this presentation or materials is for informational purposes only and is provided “as-is.” Information and views expressed herein, may change without notice. We encourage you to seek as appropriate, regulatory and legal advice on any of the matters covered in this presentation or materials.

In this episode of the Post-Acute POV, Navin Gupta, SVP of the Home and Hospice Division at MatrixCare, sits down with Raj Sodhi, President of the SaaS Business at ResMed, to chat about the future of out-of-hospital care. Listen in as they discuss the transformation of connected health and digital engagement at ResMed. With a strategy that focuses on liberating data from a device to the cloud, Raj explains how he looks for ways to optimize connectivity to enhance the overall patient experience. As President, Raj oversees the software-as-a-service (SaaS) companies that operate under the ResMed umbrella, which includes: Brightree, MatrixCare, and HEALTHCAREfirst. Hear his story as he shares the start of his career, the creation of his company Umbian, and the journey that led him to ResMed. Topics discussed during this episode Talk to us about your early formative years, your startup journey, Umbian, and then onto the ResMed acquisition. I am going to get to the SaaS story in a moment, but prior to that you helped shape a new "category king"-CPAP devices connected to the cloud. That strategy completely changed the landscape of the sleep business. I am sure there is a case study in there somewhere but talk to us about it. ResMed SaaS grew 29% in the last fiscal and is now north of $350M in revenue and about 12% of ResMed overall business. What was the genesis of building out an out-of-hospital strategy? Why get into it? 2016 Brightree, 2018 MatrixCare, 2018 HEALTHCAREfirst. SaaS has been growing: what is the vision and strategy for home-based and long-term post-acute care? Why should the provider, payor, and patient ecosystem be interested? I would be completely failing us both if we didn’t touch on innovation, given your incredible roots. Where is the greatest opportunity? What sorts of problems remain unsolved and where do you see technology truly driving new innovations that change healthcare delivery? Resources Learn more about MatrixCare solutions. Listen to more episodes of the Post-Acute POV. Read the transcript of today’s episode. Disclaimer The content in this presentation or materials is for informational purposes only and is provided “as-is.” Information and views expressed herein may change without notice. We encourage you to seek as appropriate, regulatory, and legal advice on any of the matters covered in this presentation or materials.

In this episode, Kevin Whitehurst, SVP of the Skilled Nursing Solutions at MatrixCare, sits down with Dr. Dheeraj Mahajan (Dr.Raj), MD, to discuss the 4 pillars of a successful COVID-19 response for skilled nursing providers. With important themes ranging from infection control and testing, we uncover best practices and ways providers can stay ahead of the pandemic. Dr. Raj is the President and CEO of the Chicago Internal Medicine Practice and Research (CIMPAR). With his experience running his own practice and assisting local and state health departments on COVID-19 response guidelines, Dr. Raj, goes over the four key areas to ensure success. Listen in as we unpack these pillars and discuss ways technology can help providers stay ahead of the curve. Questions asked during the interview Why don't we begin with you telling us about yourself and your experience with the pandemic? Why don't we start with the first pillar of success and tell us about infection control? Can you share with our listeners what you understand about testing and what your recommendations are? We hear a lot out there about PPE. PPE being the third pillar of success, can we talk about that? So moving on to the fourth pillar of success, and this is again, like the other three topics we hear about all the time and it's staffing. Let's talk about that, Dr. Raj. What can you share with our listeners about your experience with technology and also what you see necessary for the future? What does it look like for the future of this industry, the future of healthcare after what we've experienced and what we're currently experiencing, because now we're hearing about vaccines and new medications, what does this all mean? Resources · Learn more about MatrixCare solutions. · Read the episode transcript. · Listen to other episodes of our podcast. Disclaimer All information presented herein is solely intended for employees of MatrixCare customers in connection with their use of the MatrixCare application as a supplement to training, and to illustrate how MatrixCare applications can be utilized by a typical company. Statements and examples used in the presentation are not intended to contradict or in any way override the written or verbal instructions of the customer (“Client” or “Licensee”). The Client is responsible for establishing its own practices and procedures and making each of their employees familiar with them, including those related to the use of the MatrixCare application. Nothing in this material should be construed to be instructing any Client or employee to violate any Federal, State, or other jurisdictional law or regulation; or to violate any aspect of the Client’s established practices and procedures. We encourage you to seek as appropriate, regulatory and legal advice on any of the matters covered in this presentation or materials. The information contained in this document is subject to change without notice. The enclosed materials are not a contract and create no rights upon the reader or obligations of any kind on MatrixCare or its affiliates. MatrixCare or affiliates shall not be liable for the a

In this episode of the MatrixCare podcast, Navin Gupta, SVP of the Home and Hospice Division at MatrixCare, sits down with Edo Banach, President and CEO of the National Hospice and Palliative Care Organization (NHPCO), to chat about the impacts of the pandemic on hospice and palliative care and where he believes the industry is headed. During a time when so much is unknown for care providers, we discuss the need to provide pre-acute care, balancing telehealth and in-person visits, and how we can support those who have been most impacted by COVID-19. Listen in as Edo provides expert insight on the current state of the industry and what hospice and palliative care organizations should prepare for in the future. Questions we asked during this episode: Share with us a little bit about your origin story and your passion for the aging. How did you find your purpose and calling? What do you see as the major positive and negative dynamic forces for caregivers? How has the pandemic changed the post-acute care landscape? Where is Congress and the administration headed with the use of RPM and telehealth and making some of these tools impermanent? What should leaders pay attention to regarding Medicare? How are EMI plans growing? What is your point of view on community-based palliative care and the reimbursement models emerging out of it? How far are we from getting some sort of community-based palliative care programs in place? Can you share a story you might've observed in the NHPCO network of either exemplary leadership or a caregiver who went above and beyond? Resources: Learn more about MatrixCare solutions at https://www.matrixcare.com/. For more information on NHPCO, please visit https://www.nhpco.org/. Read the transcript for this episode. Check out other episodes in our podcast. DISLCAIMER The content in this presentation is for informational purposes only and is provided “as-is.” Information and views expressed herein, may change without notice. Given the fluidity of the current regulatory environment due to the pandemic, we encourage you to seek, as appropriate, regulatory and legal advice on any of the matters covered in this presentation.

In this episode of the MatrixCare Podcast, Kelly Keefe, RN, and VP of Community Solutions Strategy at MatrixCare, sits down with Lisa Taylor, CEO at iN2L to chat about resident engagement in post-acute care during the COVID-19 pandemic. We discuss how iN2L is providing engagement technology to enrich the lives of seniors and working diligently to bridge the communication gap between residents and their loved ones. Listen in as we uncover best practices to help residents engage with technology, and the importance of ensuring the tools used are catered to the individual resident. Questions we asked during this episode: Please give us a short introduction for yourself. For those who might not be familiar with IN2L, would you mind explaining the services your company provides? You’ve done some interesting research on the importance of engagement technology; how important was it before versus today? Do you see this as a temporary shift? What happens when we get past the acute effects of COVID and the upcoming flu season? Resident engagement has traditionally fallen on the shoulders of the activity director, but you say that everyone in the community should feel responsible for ensuring residents are engaged. Can you elaborate on that? You have great success stories related to how some providers have been able to implement their engagement strategies quickly – I’d love to hear about some of those. Let’s discuss getting occupancy back up to pre-COVID levels. How can providers use technology to help rebuild their pipeline? Resources: Learn more about MatrixCare solutions at: https://www.matrixcare.com/. For more information on iN2L, please visit: https://in2l.com/. Read the transcript for this episode. Check out other episodes in our podcast. DISLCAIMER The content in this presentation is for informational purposes only and is provided “as-is.” Information and views expressed herein, may change without notice. Given the fluidity of the current regulatory environment due to the pandemic, we encourage you to seek as appropriate regulatory and legal advice on any of the matters covered in this presentation.

In this episode of the MatrixCare Podcast, Kevin Whitehurst, SVP of the Skilled Nursing Solutions at MatrixCare, sits down with Cassie Diner, Senior Product Manager at MatrixCare to chat about the lessons skilled nursing facility (SNF) providers have learned from the front lines of COVID-19. With such a challenging situation to navigate, we discuss what some of these healthcare heroes have done to improve their screening and infection control practices. Listen in as we uncover how organizations can leverage technology to help protect their staff and their patients and ways they can best prepare for the upcoming flu season. Questions we asked during this episode Please tell us your origin story. What is MatrixCare doing to help providers manage COVID? There are so many opportunities for SNF to improve the way they deal with the pandemic. Let’s begin by telling our audience what we’ve learned about the process of screening staff, residents, and visitors. You mentioned Surveillance Binder, what is included in it? Can you explain to our listeners what we have learned about testing? What are the best practices for Infection control? The admission process must require a lot of new protocols; can you explain what we have learned about that process? The COVID19 pandemic has had a negative impact on resident’s mental health. What have we learned to boost morale? What have we learned about keeping staff safe? How can technology help a SNF dealing with this pandemic? We hear a lot about PPE shortages, how are SNFs dealing with that? With Flu season upon us, what are SNFS doing to prepare for another potential outbreak? Is there anything else you would like to share that you have observed? What resources are available to our listeners who want information for future reference? Resources Learn more about MatrixCare solutions at https://www.matrixcare.com/ For more information on Third Eye Health, please visit https://thirdeyehealth.net/ Read the transcript for this episode. Check out other episodes in our podcast. DISLCAIMER The content in this presentation is for informational purposes only and is provided “as-is.” Information and views expressed herein, may change without notice. Given the fluidity of the current regulatory environment due to the pandemic, we encourage you to seek as appropriate, regulatory and legal advice on any of the matters covered in this presentation.

In this episode of the MatrixCare Podcast, Navin Gupta, SVP of the Home and Hospice Division at MatrixCare, sits down with Bill Dombi, President of the National Association for Home Care & Hospice (NAHC) to discuss the future of health care and more specifically, home care. With reimbursement changes, Navin and Bill explore how Medicare payments will be impacted going forward and what leaders should pay attention to. Listen in as they talk about how providers leverage solutions like telehealth and remote patient monitoring (RPM) during COVID-19 to solve issues such as isolation and more; creating an experience that is both high-touch and high-tech. Show resources Learn more about MatrixCare solutions at https://www.matrixcare.com/ Read the transcript of today’s episode. For more information on NAHC, please visit https://www.nahc.org/ Connect with our host and guest on LinkedIn: Navin Gupta Bill Dombi Review the questions we discussed Many of us in healthcare/senior care have had a pivotal moment where we decided this was the career for us. Share with us your journey in healthcare and home care specifically to NAHC. What do you see as the major positive and negative forces/dynamics that have emerged from the Covid-19 pandemic? The level of interest around the use of technology has increased – particularly remote patient monitoring (RPM) and telehealth – where is Congress headed in the use of RPM and telehealth? Will the policy changes that occurred as part of the Covid-19 response be made permanent? What is the outlook for Medicare payments in the future as we continue and then hopefully emerge from the stresses of the pandemic? Hospice –Medicare Advantage (MA) carve in – what should leaders pay attention to here and what does the pathway look like? What should we expect in the near-term relative to legislative and regulatory action on the carve-in? What do you see as the respective roles of HHAs and hospices in palliative care? What will it take from Washington to make community-based palliative care a reality? There is talk about finding a way for care at home to be used as a substitute for care in nursing facilities. What would it take to create a true SNF at home option? Is there interest in Washington in such a concept? MedPAC has issued recommendations to Congress on some matters that directly would affect home health and hospice, for example, a post-acute care unified payment model, rate cuts, and a reduction of the hospice cap. What is the outlook for these matters? The content in this presentation is for informational purposes only and is provided “as-is.” Information and views expressed herein, may change without notice. Given the fluidity of the current regulatory environment due to the pandemic, we encourage you to seek as appropriate, regulatory and legal advice on any of the matters covered in t

In this episode of the MatrixCare Podcast, Navin Gupta, SVP of the Home and Hospice Division at MatrixCare, sits down with Todd Friedman, Chief Information Security Officer at ResMed, Brian Tolkkinen, Director of Information Security at MatrixCare, and Stephen Squires, Director of Information Security at Brightree, to discuss the non-negotiables every provider should have when engaging with digital healthcare. Discover basic best practices to keep your data and information secure and tips on how to react to incidents or breaches. To properly protect your organization’s information and ensure compliance with regulatory and industry requirements, it’s imperative to have a strong security program. Listen in as they dive deeper into what ResMed’s security program entails and what providers should look for when creating their own security strategy. Questions How can companies best protect their sensitive data? Security governance is a big topic. So, help us understand what role does that play in being able to craft a great security program? Another area, as we think about security programs, is how do we handle vulnerability management? What can you tell us about that? What is the importance of good, robust security program? Risk is incredibly important for organizations' to be able to manage. So, in the context of security, help us understand risk management? Talk to us a little bit about what do we do with regards to monitoring… What does monitoring look like in a good security program? What does good incident response look like? Resources Learn more about MatrixCare solutions at https://www.matrixcare.com/ Read the transcript. Explore the mission of ResMed SaaS at https://www.resmed.com/wellconnected Discover how Brightree helps providers at: https://www.brightree.com Connect with our host and guests on LinkedIn: Navin Gupta Todd Friedman Brian Tolkkinen Stephen Squires

In this episode of the MatrixCare Podcast, Kevin Whitehurst, SVP of the Skilled Nursing Solutions at MatrixCare, sits down with Frank Nash, Product Manager of CareCommunity to chat about trending topics within the industry, including telehealth visits, CMS changes due to COVID-19 (coronavirus), and the workflow impact to the nurses on the frontlines. Frank Nash has a range of experience within the healthcare technology market and has helped deliver SaaS-based (software-as-a-service) solutions to support out of hospital care for over 7 years. With a deep understanding of the industry, Frank shares his thoughts on how skilled nursing providers should leverage telehealth to help manage out of hospital health. Listen to the podcast to hear his tips on what to look for in a telehealth solution. Download the transcript. Questions Why is telehealth an important topic now and what will its impact be in the long-term? What CMS changes have occurred due to COVID-19? What industry trends have we seen with the adoption of telehealth? Should providers be concerned once the HIPAA rules regarding telehealth expire? How well are the physicians adopting telehealth and is it providing value? What has the impact been to the nurses on the frontlines? Will telehealth support their needs? Has there been any difficulty for them using a telehealth solution? How can a telehealth solution improve the quality of life for both residents and their families? What should SNF providers look for when pursuing a telehealth solution? What recommendations and tips do you have? Resources Learn more about MatrixCare solutions at https://www.matrixcare.com/ For more information on CareCommunity, please visit: matrixcare.com/carecommunity For more information on Third Eye, please visit: https://thirdeyehealth.net/ Connect with our host and guest on LinkedIn or Twitter: Kevin Whitehurst Frank Nash Please note, telehealth is provided through collaboration with Third Eye Health. MatrixCare is not licensed to provide telehealth directly. All information presented herein is solely intended for employees of MatrixCare customers in connection with their use of the MatrixCare application as a supplement to training, and to illustrate how MatrixCare applications can be utilized by a typical company. Statements and examples used in the presentation are not intended to contradict or in any way override the written or verbal instructions of the customer (“Client” or “Licensee”). The Client is responsible for establishing its own practices and procedures and making each of their employees familiar with them, including those related to the use of the MatrixCare application. Nothing in this material should be construed to be instructing any Client or employee to violate any Federal, State, or other jurisdictional law or regulation; or to violate any aspect of the Client’s established practices and procedures. We encourage you to seek as appropriate, regulatory, and legal advice on any of the matters covered in this presentation or materials. The information contained in this document is subject to change with

In this episode of the MatrixCare Podcast, Navin Gupta sits down with Bobby Lolley, executive director of the Home Care Association of Florida (HCAF). Listen in as they chat about trending themes within the industry; such as, electronic visit verification (EVV), COVID-19 (coronavirus), and staying focused on patient care. About HCAF HCAF is a trade association representing the home care industry. However, they do a number of things beyond representation, from advocacy to education, and more. Their mission is to be able to serve patients and clients in their homes while providing high quality, cost-effective services. So, we're very excited to be able to have Bobby join us on this episode. Bobby has 20+ years in the healthcare industry, with a range of experience from the ICU, to home care, and hospice. His experiences have varied from being a per diem staff nurse in a small rural community to a regional director for a large national chain. Learn more about Bobby and his thoughts on EVV, COVID-19, and patient care. Listen to the full podcast now. This content is for informational purposes only and is provided “as-is.” Information and views expressed herein may change without notice. As such, we encourage you to seek appropriate, regulatory, and legal advice on the matters covered.

Cathy Conway, CEO of Hospice of Santa Cruz County, joins Navin Gupta, SVP of MatrixCare’s Home and Hospice Division, to discuss how her team uses data from CAHPS surveys to realign internal strategy, improve patient care—and win the HEALTHCAREfirst Hospice Honors.

Listen to a conversation between Scott Stuewe of DirectTrust and Navin Gupta as they discuss the balance between security, interoperability, and the challenges of establishing trust between providers who share information electronically. In this podcast, Stuewe explains how DirectTrust is developing standards and rules for exchanging patient data. He offers a glimpse of a future state where secure communications, verified down to the individual, and virtual meetings between providers will automatically populate the EHR without having to leave the workflow. Listen now.

Listen to our podcast featuring Paul Hess, research director at KLAS, to learn how KLAS research and rankings can inform your decisions related to healthcare IT and provide insight into post-acute care trends. Hear his perspective on the leading indicator of a vendor’s long-term success, and learn more about other KLAS data available.

A conversation between Navin Gupta, Vice President, Home Care Solutions for MatrixCare and his special guest Paul Pisano, Chief Executive Officer at Interim Healthcare of Hartford, discuss the front line experience with COVID-19.

A conversation between Navin Gupta, Vice President, Home Care Solutions for MatrixCare and his special guest Jeremy Crow, Senior Software Executive, Information Technology Consultant, and Certified Project Manager for HEALTHCAREfirst about RCM support through COVID-19, PDTM, and beyond.