Podcasts about customer voice

The first Alloutcoach episode of 2025 is a powerful and honest conversation from an unforgettable Expert Panel at the 2024 Medical Affairs Innovation Olympics about a much needed modern view of leadership in Medical Affairs, pharma, healthcare and beyond. The thought-provoking discussion will certainly challenge you and offer practical solutions. It features some of the most dynamic, accomplished leaders who provide intriguing, candid, and diverse perspectives across pharma and biotech, Medical Affairs, ESG, finance, technology, and life sciences backgrounds. Speakers: Melissa Norcross, AVP, Corporate Strategy and ESG, Hyland SoftwareChristopher Piedmonte, Managing Director, NeoTerra Capital, Tech Executive, Angel Investor Natasha Hansjee, Integrated Medical Enabling Catalyst, RocheTopics1. Leadership & Talent: What are the current gaps in innovative Medical Affairs leadership approaches from a talent management perspective – how do we maximize the power of medical decisions from a skillset and mindset perspective (AI savviness, critical thinking, innovative, digital HCP engagement)? 2. Measuring and Improving Impact on Patients: How can Medical Affairs continue to reinvent itself with emerging challenges, technology, or competitive sources of information that drive clinical decisions to instead utilize them appropriately yet demonstrate its independent value and impact in the future? 3. Decision-Driven Analytics – what case studies or best practices can we learn from in decision-driven analytics and excellence in internal decision-making and strategy across the different life cycles of products, devices, etc.4. How do we stimulate problem solving and adaptive performance, not only tactical performance to drive innovation in Medical Affairs? 0:11 Episode Highlights 8:20 Introduction of Panel 9:50 Moderator's Introduction - What Gaps are there in Medical Leadership? What does it mean to lead well? Provide not only skillsets but toolsets. Celebrate and stimulate failure.Emphasize customer experience15:46 Gaps in Clarity of vision, Access to Resources18:35 Setting the right foundation of trust and mindset as LeadersLeader's job is to help team members to avoid trouble, resolve problems and not assign blame.21:59 Empowerment comes through accountability, which is missingPerformance Feedback is critical23:57 Unlocking Innovation and Critical ThinkingPsychological safety is effective only when combined with AccountabilityTeaching others how to think in order to maximize performance25:20Leaders Drive Business PerformanceTrust and accountability fall along a spectrum, and are not opposites27:26 How do the greatest leaders drive more effective innovation? 31:44 Innovation through accidental discovery accelerated by Generative AIIn many ways AI stands for artificial intern vs artificial intelligenceHow critical collaboration is as well as competition33:45 At the edge of performance, athletes learn from other competitors who have superior skills.34:45 Case Studies of Utilizing Analytics to Drive Better Decisions36:45 Get diverse perspectives, from relevant and large groupsBeware of making assumptions based on data39:31 Take data you have available, match the quality of the data to make best decision. It is never perfect. Do more with less resources - innovation.43:14 Last Call to Action to Lead differently tomorrow in Medical AffairsClarity - Objectives, Timelines, Resources, Performance metricsVoice of Customer + Voice of Employee46:53 Find Someone to Compensate for your Blind Spots

According to this year's B2B TrustRadius Buying Disconnect Report, where they surveyed 200 B2B brands and over 2000 tech buyers, 2024 is the “year of the brand crisis.”Across the board, brands are spending 38% on brand marketing and 53% on demand, which is understandable given the shorter time frame to justify ROI. The problem is that buyers make decisions based largely on who they're familiar with, so those who have established recognition and trust over time will be the winners. In this episode, we brought back TrustRadius CEO Vinay Bhagat, who discusses how to better integrate brand marketing with demand generation to develop that trust. Vinay also stressed the significance of the voice of the customer and the need to activate it across digital channels.Overall, Vinay shared valuable insights into B2B marketing, the critical role of brand and demand generation, and the strategic use of customer voice and intent data.Key takeaways from this episode:The significance of brand recognition in making the shortlist for buyersInsights on generating organic traffic by leveraging high-quality user-generated contentThe varying importance of product demos in the sales processOther resources to check out:Our Previous Interview with Vinay Bhagat, Founder and CEO of TrustRadius who publishes a yearly report about how B2B buyer behavior is changing.The Lead Gen Mistake I Guarantee You're Making – how to create content that better identifies intent from today's b2b buyer.And, if you want an outside look at your content with actionable advice, take advantage of our Content Audit. Valued at $20K in free consulting---Thanks for listening to the SaaS Backwards Podcast, brought to you by Austin Lawrence Group. We help SaaS firms reduce churn, accelerate sales, and generate demand. Learn more at AustinLawrence.com.---Is your messaging a sales ally or sneaky saboteur? Let us help with our free messaging audit.We'll look at your website's messaging, content, and conversion potential from the eyes of today's buyer and deliver a presentation with new combinations to more sales conversations and demos. And the best part? It's absolutely free. Get started today!

Welcome to nohacks.show, a weekly podcast where smart people talk to you about better online experiences! Today, I'm excited to welcome back Juliana Jackson, Associate Director of Data and Digital Experience, EMEA at MediaMonks and co-host of the amazing and wildly popular Standard Deviation podcast.In this not-so-structured episode, we delve into AI customer voice analysis, exploring how sentiment and semantic analysis can transform understanding customer feedback. Juliana also shares her personal journey, from selling internet over the phone in Romania to becoming a digital experience expert. We then discuss the importance of segmentation, the differences between Android and iOS users, and how curiosity and continuous learning drive career growth.Juliana's insights and inspirational stories offer valuable lessons for anyone looking to  stay relevant in the digital world. Don't miss her advice on embracing failure, pushing boundaries, and following your passions.Links:Juliana's LinkedInJuliana's blogMedia.Monks---Tune in for a fun conversation and don't forget to rate and review the episode!nohacks.showYouTubeLinkedInEpisode intro/outro music by Josh Silverbauer (LinkedIn, Analyrical YouTube) and Jacon Packer (LinkedIn, Quantable Analytics)

With guests; Dave Lockerman, Director of Housing Operations, Dani Bowater, Customer Engagement Co-ordinator, Gareth Morgan, Stonewater scrutiny panel member and Jenny Osbourne, CEO of Tpas. The session focuses on internal and external changes, which include forthcoming regulatory changes and the increasing shift within consumer standards for brilliant customer engagement and communication. We discuss the proactive changes we are making to improve how we communicate with our customers and meet their expectations. The discussions will also explore our approach to handling situations when we sometimes don't get things right.  We quiz Jenny on her view about the changes, the importance of engaging customers and best practice coming through.

Each week we sit down with Matt Stringer, CEO of RNIB, to look at some of the big stories coming from the UK sight loss charity. This week Matt started by talking about the RNIB's presence at The European Blind Union (EBU) 12th General Assembly meeting in Lisbon, Portugal earlier this week with RNIB's Director of Insight and Customer Voice, David Aldwinckle being successfully voted on to the EBU Council.   Then to an update on the recent quarterly sight los sector partnership meeting which Matt chaired at the Blind Veterans office in London.   Ending with Matt reflecting on the Shadow Secretary of State for Health and Social Care, Wes Streeting's RNIB guided walk around Wellingborough last Friday to make him more aware of the many issues blind and partially sighted people face on a day to day basis.  If you, or someone you know, would like information on the support and services available from RNIB, go to www.rnib.org.uk You can also call our Helpline on 0303 123 9999 or ask Alexa to call RNIB's Helpline. #RNIBConnect Image shows a smiling Matt

Building successful go-to-market strategies is all about collaboration, respect, and a culture of betterment. It's a journey of breaking down silos and embracing the path to profitability, where every team member's value is celebrated. For today's episode, we will explore the heart and soul of a thriving go-to-market strategy. Meet our guest, Gianna Scorsone, CEO of Champion, who shares the secrets to successful product marketing, and how collaboration with sales and customer success can be the key to winning in the market. Gianna shares her five pillars of empowerment, shedding light on building a culture of betterment and respect within your team. Her journey from profit-focused startups to multi-million-dollar enterprises gave her plenty of lessons on how to build a thriving go-to-market strategy, and today, she shares it with you. Join us in discovering the insights, mentorship, and leadership that drive business success.Love the show? Subscribe, rate, review, and share! http://stratyve.com/

Kat John, Customer Success Manager, talks about the evolution of their customer base since The Juice's inception. Listening to the customer voice, Kat knows how excited marketers are for the newest product feature, which will makes is easier than ever to show the ROI of content programs.1:20 Conversation with Kat5:15 Evolution of the customer8:50 Traits of successful brand partners12:00 Identity who's in the room14:10 Brand vs Demand15:23 Use cases18:10 Content ROI20:14 Exciting new products23:33 Outro Register for "How to Use AI Without Losing Your Brand Voice" (Digital Event)Sign up for Modern Day Marketer (the newsletter)Follow Kat:| LinkedInFollow The Juice:| Website | Blog | Twitter | LinkedInFollow Brett:| Twitter | LinkedIn 

Nate Brown, Co-Founder of CX Accelerator, joins Sean McIver to help CX leaders enhance the voice of their customer approach through meaningful storytelling and personalization, as well as maximising customer experience with effective digital tools.

Du kan på 30 minutter blive klogere på hvordan dine manuelle processer kan optimeres og automatiseres med komponenter fra Dynamics365 porteføljen. Lyt med, og hør om hvordan Telesikring A/S fik en velsmurt serviceløsning i samarbejde med 9Altitudes Danmark. En fremtidssikret løsning, der indeholder Sales, Field Service, Customer Service og Customer Voice samt Business Central.

Du kan på 30 minutter blive klogere på hvordan dine manuelle processer kan optimeres og automatiseres med komponenter fra Dynamics365 porteføljen. Lyt med, og hør om hvordan Telesikring A/S fik en velsmurt serviceløsning i samarbejde med 9Altitudes Danmark. En fremtidssikret løsning, der indeholder Sales, Field Service, Customer Service og Customer Voice samt Business Central. This podcast is hosted by ZenCast.fm

Ferdinand Goetzen, CEO @ Reveall, explains why UX writers should spend 80% of their time understanding the problem.Reveall helps companies get to know their customers and validate product ideas. CEO Ferdinand joined me to talk about the importance – and challenge – of being truly customer-centric.We focused on:How to handle and apply data [3.25]Quantitative and qualitative insights [5.55]Collecting the voice of the customers [8.15]The importance of understanding the problem [14.25]The ideal process  [16.47]Introverts and extroverts [27.30]Why UX writers need to talk to customers [28.00]LinksTry our free UX writing courseFollow Ferdinand on LinkedInCheck out Reveall.co

Leveraging Microsoft Dynamics 365 Customer Voice for credential harvesting. Emotet is back. Black Basta ransomware linked to Fin7. A Russophone gang increases activity against Ukrainian targets. Betsy Carmelite from Booz Allen Hamilton on adversary-informed defense. Our guest is Tom Gorup of Alert Logic with a view on cybersecurity from a combat veteran. And Russia regrets that old US lack of cooperation in cyberspace–things would be so much better if the Anglo-Saxons didn't think cyberspace was the property of the East India Company. Or something like that. For links to all of today's stories check out our CyberWire daily news briefing: https://thecyberwire.com/newsletters/daily-briefing/11/212 Selected reading. Abusing Microsoft Customer Voice to Send Phishing Links (Avanan)  Emotet botnet starts blasting malware again after 5 month break (BleepingComputer)  Black Basta Ransomware | Attacks Deploy Custom EDR Evasion Tools Tied to FIN7 Threat Actor (SentinelOne)  RomCom Threat Actor Abuses KeePass and SolarWinds to Target Ukraine and Potentially the United Kingdom (BlackBerry)  Russia cyber director warns no U.S. cooperation risks "mutual destruction" (Newsweek)

Our new Prime Minister, Liz Truss hasn't yet offered assurances to people receiving disability related benefits during the current rises in inflation and wider cost of living increases. This has concerned visually impaired grandmother and benefit receiver Kim Jaye. We invited her onto the program to explain her current situation and her added costs due to her visual impairment. The RNIB only last week handed in a petition to the Department for Work and Pensions about how the cost of living crisis is impacting visually impaired and blind people. Their Director of Insight and Customer Voice, David Aldwinckle explains the contents of the petition and their future plans to help blind and partially sighted people through the cost of living crisis. The British Wireless for the Blind Fund have announced that they are to be discontinuing their Sonata Internet Audio service by the end of October. Kim O'Neil uses the service and explains to us why the device offers such an important and unmatched service and the Fund's Jenny Cameron tells us the reason behind the discontinuation. Presenter: Peter White Producer: Beth Hemmings Production Coordinator: Liz Poole Website image description: Peter White sits smiling in the centre of the image. He is wearing a dark green jumper with the collar of a check shirt peeking at the top. Above Peter's head is the BBC logo, Across Peter's chest reads "In Touch" and beneath that is the Radio 4 logo. The background is a series of squares that are different shades of blue.

[Referências do Episódio] Ransomware Actor Abuses Genshin Impact Anti-Cheat Driver to Kill Antivirus - https://www.trendmicro.com/en_us/research/22/h/ransomware-actor-abuses-genshin-impact-anti-cheat-driver-to-kill-antivirus.html Pacotes maliciosos no PyPI - https://twitter.com/pypi/status/1562442188285308929?s=20&t=kEq_E47UqoKVMW9e8VUQeA E https://develop.secure.software/new-malicious-packages-in-pypi-repo Making victims pay, infostealer malwares mimick pirated-software download sites | Zscaler - https://www.zscaler.com/blogs/security-research/making-victims-pay-infostealer-malwares-mimick-pirated-software-download Compromised Microsoft Dynamic 365 Customer Voice account used for Phishing attack - https://cofense.com/blog/compromised-microsoft-dynamic-365-customer-voice-account-used-for-phishing-attack Fake Chrome extension 'Internet Download Manager' has 200,000 installs - https://www.bleepingcomputer.com/news/security/chrome-internet-download-manager-adware-has-200-000-installs/ [Ficha técnica] Apresentação: Carlos Cabral Roteiro: Carlos Cabral e Daniel Venzi Edição de áudio: Paulo Arruzzo Narração de encerramento: Bianca Garcia Projeto gráfico: Julian Prieto

Prior to the current cost of living crisis, the Royal National Institute of Blind People found that one in five blind and partially sighted people had difficulty in making ends meet. People with sight loss already have extra living costs and are more reliant on benefits than others as a result of low employment rates. Recently, the government have introduced financial aid and have increased benefits, but the RNIB say that these measures don't go far enough. We hear the story of Alex Ramzan, who has been struggling with the cost of living crisis and we speak to David Aldwinkle, who is the Director of Insight and Customer Voice at the RNIB, about the problems they are hearing and their campaign. The cornea is a very delicate part of the eye. It is essentially the surface through which you see, so if it becomes scarred or damaged in any way, what you see can become increasingly impaired. The cornea can be replaced though, and the effects can be dramatic. But the supply of donated corneas has not kept up with demand. Currently, one in 10 people on the NHS Organ Donor Register have indicated that they do not wish to donate their corneas, making donations low and waiting times for replacements high. We hear about the causes behind this and the implications for people waiting from Kyle Bennett, who is the Assistant Director of Tissue & Eye Services at NHS Blood and Transplant. We also hear from Shelly Hague, who recently had her corneas replaced. She tells us about the impact this has had on her life. Presenter: Peter White Producer: Beth Hemmings Production Coordinator: Liz Poole Website image description: pictured is an extreme close up of a brown eye on a black background.

This week on Be Customer Led with Bill Staikos, we're having a fascinating conversation with Luis Angel-Lalanne, Vice President, Customer Voice at American Express.  Luis has global responsibility for the Voice of Customer program and complaints reporting for the Global Services Group. The Voice of Customer program covers all servicing interactions and is the primary measure of customer experience success for the organization and for individual frontline colleagues.  Throughout today's episode, we dive into Luis's approach to customer listening, the evolution of customer listening, using customer listening to drive change within an organization, and more. [01:20] Getting to Know Luis – We start the conversation with a brief look at Luis's career, which he started as an engineer and transitioned into business. [04:12] Evolution of Customer Listening -  Luis shares his perspective on how the discipline of customer listening has changed over the years and what we can expect in the future. [07:04] Luis's Approach to Customer Listening – Luis shares the philosophy and the approach they follow for customer listening at Amex. [10:11] Reporting vs. Insights – The measures implemented by Luis and his team to move away from traditional reporting and pivot toward deeper and more meaningful insights. [13:26] Driving Change – Luis shares his perspective on how insightful information gathered via customer listening could be used to drive change within an organization. [17:00] Journey Analytics – Luis shares his thoughts on how Amex's approach to journey analytics and orchestration has evolved over the years. [23:54] Future of Surveys – Luis's perspective on the place surveys will have in the future of customer listening. Resources: Connect with Luis LinkedIn: https://www.linkedin.com/in/luis-angel-lalanne/ (linkedin.com/in/luis-angel-lalanne/)

The RNIB's Customer Advisory Group (CIAG) is a group made up of blind and partially sighted people from around the UK to help form the work that the RNIB is doing around inclusion for blind and partially sighted people.   RNIB Connect Radio's Toby Davey caught up with David Aldwinckle, RNIB Head of Innovation and Customer Voice and visually impaired CIAG group member Tony from Northern Island to find out more about the work of the group and their first face to face meeting in London since beginning Covid-19 lockdowns and restrictions. David talked about the set up of the CIAG group and what the group have been discussing and focusing on over the last couple of meetings. Tony who is visually impaired and lives in Northern Ireland outlined to Toby why he wanted to become a member of the CIAG group, why it is so important for other visually impaired people to join groups like the CIAG group and have their chance to input on the work that the RNIB is doing to make a more inclusive society. Tony says that the RNIB does listen to what group members say and the feedback is really helping to make changes.  Tony also reflected on how good it was to be able to make it to the recent CIAG group meeting in London to have the chance to meet people face to face since all the online and virtual meetings that have taken place during all the Covid lockdowns and restrictions. David ended by highlighting the topics that are being discussed at the next couple of CIAG meetings.  Do check out the RNIB Connect Voices opportunities on Facebook or visit the RNIB website and search for customer involvement for more about ways to get involved -  https://www.rnib.org.uk/ (Image shows RNIB logo. 'RNIB' written in black capital letters over a white background and underlined with a bold pink line, with the words 'See differently' underneath)

How does an iconic brand like Amex evolve to stay connected to their customers? By driving their CX Experience with innovation.    We take a deep dive into customer surveys and look at how Amex uses the latest technology to collect and distill relevant data.    In this episode, I interview Luis Angel Lalanne , Vice President, Customer Voice at American Express , about improving customer listening using technological tools that allow for higher quality customer feedback.  Lewis and I also talked about: How Amex handles CX internally  Best practices for executing customer surveys for high quality data  A playbook on balancing and processing qualitative and quantitative feedback Using NLP to uncover patterns from customer surveys  What implementing new CX technology looks like at Amex    Check out these resources we mentioned during the podcast: Luis Angel Lalanne   American Express   University of Michigan  USAA  Lippincott Human Era Index   Sea Scouts   Subscribe, listen, and rate/review the Customer Experience Podcast on Apple Podcasts , Spotify , Google Play or Google Podcasts , and find more episodes on our blog.  Listening on a desktop & can't see the links? Just search for The Customer Experience Podcast in your favorite podcast player.

Customer experience professionals often turn to surveys to measure customer feedback. But what are your surveys telling you? Multiple-choice answers provide data, for sure, especially when scaling feedback from hundreds of customers. But do you know how customers truly feel when they leave an interaction with your brand, no matter the channel? Luis Angel-Lalanne, vice president, Customer Voice for the Global Services Group at American Express, told CMSWire in the latest episode of CMSWire's CX Decoded podcast that his teams are undergoing a transformation in how they measure customer sentiment. The gist: They've gone from transactional surveys to driven by modeled sentiment using Natural Language Processing and machine learning. Angel-Lalanne said this now serves as the scorecard metric for the financial giant's front-line care professionals. Angel-Lalanne discussed this and other insights on how his teams at American Express view customer experience and Voice of the Customer (VoC). He joined CMSWire Editor-in-Chief Rich Hein and Managing Editor Dom Nicastro in this episode of CX Decoded.

Luis Angel-Lalanne, VP of Customer Voice at American Express, shares his organization's journey from survey fundamentals to a robust feedback program that continuously engages stakeholders in CX understanding and drives action. The post 283: Amex takes VoC to the next level appeared first on The CX Cast ® by Forrester.

For our final installment of our DynamicsCon Live content encore, listen in as we discuss Dynamics 365 Customer Voice, the features it offers, and some use cases where it fits well. If you need to survey your customers, Customer Voice is a great option - and you may already own it! Visit https://dynamicshotdish.com/ for more information.

Dana Alvarenga is the VP of Customer Experience at Slapfive, a customer marketing platform. She's passionate about making the most of customer interactions by utilizing customer voice – not just in the product feedback, advisory board kind of way, but the literal voice of the customer in soundbite form. On this episode, we discuss:  Making...

Gemma Milne talks with Liz Miller, from Constellation Research, about how vital capturing the voice of the customer is for businesses to build their customer experience, as well as its direct impact on achieving their revenue and growth goals. From how VOC is more than just metrics, to how a VOC program can work in a customer service or sales scenario, Miller shares insights to help you turn your VOC into action.About Liz Miller:Liz Miller is Vice President and Principal Analyst at Constellation Research, where she focuses on the business demands of today's chief marketing officer, the evolution of customer engagement, and the growing need for new security postures that can address threats to brand trust. A 27-year marketing veteran, Miller closely follows the key trends modern CMOs face, ranging from the realities of engagement in the trust economy to how marketing has become enterprise security's greatest threat and critical champion. She also provides guidance on the leadership, business transformation, and technology requirements for today's marketing organizations and how to effectively transform business models to stay competitive in the shifting digital landscape. Learn more:https://www.constellationr.com/ Topics of discussionDefining the term “voice of the customer” and why it's so important (2:54)How VOC intersects with certain specific customer experience channels (6:12)How VOC differs from other metric-driven initiatives with similar goals (10:18)What a feedback management program should look like and what sort of impact should businesses expect (21:05)Strategies for smaller companies to be resourceful with their VOC initiatives (24:24)Illustrating how a VOC program works in a customer service or sales setting (29:52)Relevant trends happening now in terms of VOC (37:21) Sponsor linkLearn how Dynamics 365 Customer Voice can empower your sales, marketing, and service teams to easily scale feedback capture and personalize customer experiences. Learn more about adding Customer Voice to your existing Dynamics 365 solutions:https://dynamics.microsoft.com/en-us/customer-voice/overview/ Contact usEmail: connectedandready@microsoft.com Follow us on social mediaTwitter: https://twitter.com/msftdynamics365LinkedIn: https://www.linkedin.com/showcase/microsoft-dynamicsYouTube: https://www.youtube.com/channel/UCJGCg4rB3QSs8y_1FquelBQ

It seems like our voices are being recorded all the time, by phones, collaboration tools, smart speakers and more. The “voice of the customer” (VoC) isn't a new idea for marketing and customer success professionals, but better technology is changing the game. It's now easier for marketers to search for and share the important parts of calls, for example. In this episode of B2B Nation, we talk to Mike Adams, CEO and cofounder of Grain, which is one of the tools helping businesses capture customer voices and unlock their value. Episode Guide 2:33 How much did technology limit the way businesses used the voice of the customer in the past? 8:30: How are companies capitalizing on their voice of the customer strategy? 10:08: Better customer service and support with modern voice of the customer tech 12:07: Which teams and roles are making the best use of voice of the customer data? 18:30: What is up next for the voice of the customer space? 22:02: What's the future of video calls? 26:10: What's the one tool Mike Adams can't work without?

It seems like our voices are being recorded all the time, by phones, collaboration tools, smart speakers and more. The “voice of the customer” (VoC) isn't a new idea for marketing and customer success professionals, but better technology is changing the game. It's now easier for marketers to search for and share the important parts of calls, for example. In this episode of B2B Nation, we talk to Mike Adams, CEO and cofounder of Grain, which is one of the tools helping businesses capture customer voices and unlock their value. Fundamentally, Mike says, effective use of the voice of the customer by marketers leads to better product marketing. But there are applications for customer success, customer support, sales roles, engineering and more. Episode Guide 2:33 How much did technology limit the way businesses used the voice of the customer in the past? 8:30: How are companies capitalizing on their voice of the customer strategy? 10:08: Better customer service and support with modern voice of the customer tech 12:07: Which teams and roles are making the best use of voice of the customer data? 18:30: What is up next for the voice of the customer space? 22:02: What's the future of video calls? 26:10: What's the one tool Mike Adams can't work without?

There are many ways blind and partially sighted people input into the work of the RNIB and the Customer Involvement Advisory Group is one way this happens top level here at the RNIB  Connect Radio's Toby Davey caught up with Dave Aldwinckle, RNIB Head of Innovation and Customer Voice to find out more about the group. Dave explained to Toby about the formation and set up of the group, how the group links into work at the RNIB, what the Group has been up to over the last 3 months or so and how people can get involved in the Customer Involvement Advisory Group in the future. Do visit the RNIB website for more details of ways you can get involved with the charity on many levels. https://www.rnib.org.uk/(Image shows RNIB logo. 'RNIB' written in black capital letters over a white background and underlined with a bold pink line, with the words 'See differently' underneath)

Thanks for checking out The UP Podcast! In the 49th episode we cover:D365 Customer Voice Book from Welly LeePower Apps Templates in Microsoft TeamsWave 1 Release ChangesCommunity Content featuring Clippy!Lego and going to the movies!Check out the full show notes:https://theuppodcast.com/podcast/episode-49-customer-voice-book-wave-1-release-changesIf you enjoyed this episode, we'd love to know! All reviews are appreciated and help us reach a wider audience:⭐ https://up.theuppodcast.com/reviews ⭐

You may have heard it's important to use the Voice of the Customer (VOC) in all marketing and branding? But why and can it really make a difference in sales? Those questions and many others were at the forefront of Nola Boeá and Vajda's mind when they sat down with their guest, Rebecca Batisto, Founder and Chief Marketing Officer on Demand, at Abask Marketing.Thanks for Listening!You can subscribe to Lori and Nola's show, (we love you and want to make it easy) on Apple Podcasts, Spotify, Google Podcasts, Stitcher, or wherever you listen to podcasts.We love hearing from you! Leave or speak your message hereIf you haven't already, please connect with us on Facebook! Would you like to be a featured guest or have your question, comment or review mentioned? Ask Muse!Sticky Brand LabMarketing and branding strategies are in the works. Come have a listen!In This Episode You'll LearnTips for finding the voice of your ideal customer (VOC)How the voc helps businesses hone their products or services into something customers truly want to buyWhy you need to build a loyal customer base to stay relevant in the market and how using the voice of your customers helps you do it The benefits of building and implementing an effective Voice of Customer.In a study conducted by Bain and Company, 80% of companies said they're customer-centric, but only 8% of their customers agreed. The customer voice is at the core of any successful customer experience. And when your customers' expectations of the product or service you're offering matches with their experience, the result is a satisfied customer, and often a loyal one at that. As Lori and Nola quickly understood many aspiring side hustlers and solopreneurs miss the mark on creating relevant content that resonates with their customers and prospects. By shifting your business focus towards a more customer-centric model, you not only demonstrate you're listening and acting on what your customers are telling you, you also gain a competitive advantage.(5:22.56) Using the right words, the words your customers use builds trust and loyalty. (7:50.10) It's no longer about ‘What's In It For Me' (WIIFM) that customers pay attention to, it's now MMFI. (8:25.28) This is the most important word in customer messaging and too many businesses don't use it. (10:42:17) The 3 most common mistakes aspiring side hustlers make when writing their own content for their websites, social media and marketing collateral.(13:29.15) Try these simple tips, techniques and hacks to DIY website content that resonates with your target customer. (16:46:57) The best places to ‘data mine' your competition to get the copywriting advantage.(18:05:43) This simple hack will help you write website copy that is sure to connect with your target audience.ResourcesThis episode was supported by: Be-YOU-niqueBain and Company research: https://media.bain.com/bainweb/PDFs/cms/hotTopics/closingdeliverygap.pdf  Podcast Transcript – https://www.stickybran

Thanks for checking out The UP Podcast! In the twenty-seventh episode we cover:Dataverse for Teams and some cool sample appsAn awesome new feature in Dynamics 365 Customer VoiceSeveral Community-related updatesHistoric fiction books and creating a SMART homeCheck out the full show notes:https://theuppodcast.com/podcast/episode-27-dataverse-templates-d365-customer-voice-communityIf you enjoyed this episode, we'd love to know! All reviews are appreciated and help us reach a wider audience:⭐ https://up.theuppodcast.com/reviews ⭐

Thanks for checking out The UP Podcast! In the twenty-fourth episode we cover:D365 Customer Voice blogs and videos from MeganMore on Microsoft Cloud for HealthcareMicrosoft Clarity - cool but it's creepy!Lisa takes ANOTHER EXAM!The Codess community for female codersThe Last Leg & UtopiaCheck out the full show notes:https://theuppodcast.com/podcast/episode-24-customer-voice-clarity--pl200-certificationIf you enjoyed this episode, we'd love to know! All reviews are appreciated and help us reach a wider audience:⭐ https://up.theuppodcast.com/reviews ⭐

With Microsoft's big summertime virtual event, Inspire 2020, now behind us, the MSDW editorial team chats about some of the biggest news of the event, as well as some of our readers favorite new articles from recent weeks. Up for discussion are the newest Microsoft business applications product names: Customer Voice and Dataflex, as well as Azure cost management, Business Central DevOps, and more. Show Notes: 1:00 - Introducing Dynamics 365 Customer Voice, the next generation of Microsoft Forms Pro 4:45 - Pondering the reveal of Dataflex and Dataflex Pro 7:00 - The partner challenge to frame the latest Microsoft business apps portfolio in the best possible light 8:30 - Azure cost management strategy and best practices 10:00 - Debating the burden of D365 Business Central DevOps 14:00 - Reviewing other top contributed articles

Thanks for checking out The UP Podcast! In the eighth episode we cover:Microsoft Inspire Major AnnouncementWhat is Dynamics 365 Customer Voice?Details on moving from Microsoft Forms ProLisa cheating on Megan again with another podcast

Eric Fulwiler continues his mission to learn how the world's hottest fintech start-ups and most innovative financial service brands drive growth through modern-day marketing. In episode 8 Eric speaks to Tessa Pettman, Head of Product Marketing at TransferWise. Tessa explains the relatively new role of product marketer in the industry; their relationship with the product developers and the customers and the importance of making sure the customers' voices are represented in the design. They are also local to the same region of the product being developed, giving them local market knowledge which gives them a competitive edge in an international market. She tells Eric about TransferWise's approach to marketing: ensuring they're always human and transparent in their communications; the power of good copy; and making sure they're always listening to their customers - as their fundamental aim is to help people understand the hidden fees behind what their banks are offering for international transfers. They also talk about the super exciting things still to come in 2020 and beyond for TransferWise, including more product launches in Asia, giving them a foothold in a brand new market, and so much more. --------------------------------------- Love fintech? Then sign up for our newsletter, Fintech in Five. A snack-sized selection of the week's biggest stories, longer reads, soundbites and more. Just visit this link to sign up! 11fs.com/newsletter If you enjoyed this episode, don't forget to subscribe and please leave a review Follow us on Twitter: www.twitter.com/11fs where you can join the conversation, alternatively email podcasts@11fs.com!

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In this episode, Shoshana Burgett the Director of Corporate Strategy and Customer Insights for X-Rite Pantone will be talking about the difference between validating questions and probing ones, explaining why you should never use the word 'Why' and discussing what are the different types of voice of the customer (VOC) activities there are out there, different ways of collecting them and actionable next steps to define your own VOC for your next project.