Podcast appearances and mentions of ryan lester

Ryan Lester looked on with envy at Geelong and Sydney for years due to their long lasting success and doesn't want the 2024 premiership to be a one and done type thing. Lester chats to Declan Byrne on 'The Saturday Sledge' about where his nickname of Frog comes from, how they see their wins this year, what it's like being married to a teammates sister in Dayne Zorko and will have a crack at some Ryan Lester trivia.

Lions veteran Ryan Lester joined 3AW Football post-game and was asked about the belief the group had despite being down for the majority of the contest. See omnystudio.com/listener for privacy information.

With virtually no key defenders left and our seven-match winning streak at stake, we needed somebody to step up. And, despite a shaky start, we got exactly what we wished for, with Eric Hipwood holding down the fort against Ben King so that Cam Rayner, Lachie Neale and Dayne Zorko could help propel us to - amazingly - second place on the ladder. And now, as the red-hot Saints await, we pause for a moment to reflect on the extraordinary career of Ryan Lester, as Froggy hits 200 games. Also this week... -Dom's embarrassing moment in airport security -The magical power of the tea leaves -What's going on with the first-goal curse? And much more!

Damian Barrett and Sarah Olle bring you all the latest footy news on AFL Daily. Damo takes us behind the curtain on his one-on-one with Jeff Browne. The  Collingwood president still believes the Magpies can impact the 2024 season. Ryan Lester is the last-man standing in the Lions defence with the rest of the ready-made troops falling over injured, could a surprise move be made to help the Lions with their back 6? Sam Reid has announced his retirement from the game leaving Luke Parker as the final player remaining from the 2012 premiership side.  Subscribe to AFL Daily and never miss an episode. Rate and review wherever you listen to podcasts.See omnystudio.com/listener for privacy information.

Friday Footy Free-For-All with Tim Gossage & Paul Hasleby. On today's show: Fremantle Dockers Head Coach - Justin Longmuir on his contract extension and Dockers' season opener against Brisbane; Brisbane Lions stalwart defender - Ryan Lester on Brisbane's preparation for the game against the Dockers; Hase & Goss reveal their tips for Round 1 this weekend; and Racing Expert - Jesse Dart picks some winners for the races at Ascot tomorrow. Learn more about your ad choices. Visit megaphone.fm/adchoices

Brisbane Lions stalwart defender, Ryan Lester, spoke with Paul Hasleby & Tim Gossage ahead of the Lions game this Sunday against the Dockers at Optus Stadium. Learn more about your ad choices. Visit megaphone.fm/adchoices

Hear from the all the biggest names as we countdown to the 2023 AFL Grand Final. Pat Welsh and Ian Healy speak to the Lions and AFL's biggest names including: Luke Hodge, Simon Black, Justin Leppitsch, Oscar McInerney, Dayne Zorko and Ryan Lester. Learn more about your ad choices. Visit megaphone.fm/adchoices

Jay Clark, Daisy Thomas, and Joey Montagna join you for a full wrap of the weekend's finals. The boys discuss if Carlton can go all the way next year and Ben McKay's move to the Bombers. "Hopefully this is a high scoring affair and just an old school shoot out" Daisy said about next weekends Grand Final and they give their tips.See omnystudio.com/listener for privacy information.

Dale Thomas, Joey Montagna and Jay Clark catch up with Brisbane's Ryan Lester after the Lions dominate Carlton at the Gabba and win their way to the Grand Final!  -------

Joey Montagna and Jack Heverin are on deck ahead of two huge prelims this weekend! A new coach at the Tigers and finally a new CBA. -------

IntroductionWalker McKay is the host of the NO BS Sales School Podcast, a podcast for entrepreneurs and salespeople who want to master the skill of selling without all the BS. In this episode, he shares his experience of mentoring a rising junior at The Citadel named Ryan Lester, who got a summer job in sales by cold calling B2B companies in Columbia, South Carolina.OverviewIn this episode, Walker McKay talks about the importance of sales and how young people can develop the skills to become successful salespeople. He shares his insights on cold calling, mental toughness, and how to approach business owners as an equal.Timestamped Chapter SummaryIntroduction to Ryan Lester and his story (0:00:05)Walker's offer to mentor young people who want to learn about sales (0:01:38)The entrepreneurial mindset of young people and their desire to run their own businesses (0:02:56)The goal and purpose of a cold call (0:03:51)Seeing yourself as an equal to the business owner (0:04:21)Mental toughness and the importance of handling rejection (0:05:08)The power of storytelling in sales (0:06:18)The importance of listening and asking questions (0:07:22)The difference between selling and helping (0:08:10)The importance of building relationships and following up (0:09:10)The role of technology in sales and the importance of using it effectively (0:10:18)The importance of having a process and a plan (0:11:36)The role of mindset in sales and the importance of staying positive (0:12:41)The ideal length and content of a voicemail message (0:05:24)The importance of confidence and making the dials (0:06:02)The value of being a doer and not just a talker (0:06:34)Quotable Phrases"The goal of a cold call is solely to get a meeting." (0:03:51)"You've got to see yourself as an equal." (0:04:21)"No's are great." (0:05:08)"People buy from people they like and trust." (0:06:18)"If you're not asking questions, you're not selling." (0:07:22)"You're not selling, you're helping." (0:08:10)"Follow up until they buy or die." (0:09:10)"Technology is a tool, not a crutch." (0:10:18)"If you fail to plan, you plan to fail." (0:11:36)"Your attitude determines your altitude." (0:12:41)"If you sound all wishywashy and candy ass, you won't get a call back." (0:05:24)"I would rather have somebody who will make the dials, who has shitty, I mean just freaking terrible approach than somebody who is a killer classroom giver back classroom stud who can tell everything, how the great techniques and then they don't pick up the damn phone." (0:06:02)"There are a lot of people like that, a lot of empty suits out there, boy. They got all the technique, but they never pick up the damn phone." (0:06:34)ConclusionIn this episode of NO BS Sales School Podcast, Walker McKay shares his experience of mentoring a young salesperson and offers to mentor other young people who want to learn about sales. He emphasizes the importance of mental toughness, storytelling, listening, and relationship-building in sales. He also stresses the role of technology, planning, and mindset in achieving success in sales. Additionally, he provides valuable insights on the ideal length and content of a voicemail message, the importance of confidence and making the dials, and the value of being a doer and not just a talker.Where to find Walker:LinkedIn: https://www.linkedin.com/in/walkermckay/Twitter: https://twitter.com/walkermckayInstagram: https://www.instagram.com/nobssalesschool/Free Training Course: http://www.7salesmistakes.com/Website: https://www.walkermckay.com/  TAGS: No BS Sales School, Walker McKay, sales, self-talk, growth, mindset, motivation, development

Brisbane Lions defender Ryan Lester | "If we create enough opportunities we believe we can win" Learn more about your ad choices. Visit megaphone.fm/adchoices

There is quite a bit of misinformation in the world of hormone therapy. Today, we are joined by the Founder and Head Clinician of Wellcore, an at home hormone optimization clinic to answer your questions about all things hormone replacement therapy.

Join Cam and Hughy for Kick Ons! This week they're joined by Ryan Lester as they delve into the world of TV, movie reviews and get a special musical feature from Kai Lohmann. See omnystudio.com/listener for privacy information.

Join Mike & Dom this week on the Roar Deal as they're joined by Ryan Lester.See omnystudio.com/listener for privacy information.

In this episode, we Make Brain Waves Fun. With our guest, Dr. Jackie Kilraine, we explore more about genetics/epigenetics and precision medicine to optimize the human system. This interview is part of a series that includes interviews with Aperion founders Dr. Dan Stickler and Dr. Mickra Hamilton, genetics panel creators David Krantz (endocannabinoids) and Andrea Lahti (neurotransmitters), and Apeiron medical provider Ryan Lester. Today’s guest, Dr. Jacke Kilraine, is the Director of Neurotechnolgoies at Aperion Zoh and the CEO of Expressing Optima. Dr. Jackie covers neurofeedback, sleep, gamma, and much more, through the process of sharing seven mantras: Mantra #1: Neurofeedback is about training the brain through its reward system (and it is work!). Mantra #2: Audio Visual Entrainment (AVE), on the other hand, is passive. Dr. Jackie mentions the MindAlive system, and we also mention Lucia Light: MindAlive: https://mindalive.com/ Lucia: https://makeeverythingfun.com/radio/e083-allison-pelissier/ Mantra #3: All brain waves have their purpose and function. Mantra #4: The gateway to Gamma is through Theta. “Theta is the Magic Carpet to Gamma.” Mantra #5: Gamma waves are associated with creativity (“aha” moments) as well as healing (Dr. Kilraine discusses studies that show that Gamma waves can reduce amyloid plaques in the brain). Mantra #6: COMT is a high-impact SNP ( single nucleotide polymorphism). We discuss the Warrior vs Warrior terminology. See more at this link: https://nutritiongenome.com/are-you-a-warrior-or-a-worrier-exploring-the-influence-of-comt/ Mantra #7: A holistic approach can solve multiple things at once while bringing more joy to life. More about Dr. Jackie Kilraine Dr. Jackie Kilraine is highly skilled at solving complex problems using a very individualized approach. This approach is designed to restore energy, remove fear, regain clarity and help clients look and feel ten years younger. She is the Director of Neurotechnologies at Apeiron Zoh and the CEO of Expressing Optima and Healthybox.me and her nonprofit, The Free Brain Initiative. She is the author of the Expressing Optima journal which is part of her Rediscovering You program and co-author of the Codes of Longevity. Rediscovering You is designed for women to reclaim their joy and passion and to live life to the fullest to enhance their own life as well as the lives of those they love and serve. Dr. Jackie is the proud mother of 3 amazing boys and shares her home with her dogs Luna and Stella and three curious cats. She loves to do anything outdoors especially if it involves water. LINKS https://expressinghealth.com/ https://www.facebook.com/ExpressingOptima Research: https://www.georgiacompanyregistry.com/companies/the-free-brain-initiative-inc/ https://www.facebook.com/fibrochiro/videos/discover-epigenetics-with-dr-jackie-kilraine/290823498186794/ https://expressinghealth.com/videos/ What’s fun for Jackie: Kayaking, floating, hiking, new challenges

In this episode, we continue our series on genetics/epigenetics and optimization of the human system. This series includes interviews with Aperion founders Dr. Dan Stickler and Dr. Mickra Hamilton, genetics panel creator David Krantz, Aperion medical provider and peptide expert Ryan Lester, and neurotransmitter panel creator Andrea Lahti (today’s interview). As we did in the David Krantz interview (specific to endocannabinoids), we dive into an actual analysis of genetic data (mine, about my brain!) and how it informs us about actions to optimize the human system. We have six mantras from the show. Mantra #1: Neurotransmitters are like an orchestra creating a symphony in the brain. Mantra #2: The obstacles to having one’s individual genes analyzed (cost, access) are getting lower and lower every day. Mantra #3: There is no such thing as a “depression gene” (our brains and emotions are much more complex than that). Mantra #4: A genetics analysis is not scary- it can in fact be validating. Mantra #5: An epigenetics coach incorporates the client’s goals as the basis for a genetics read with epigenetics interventions. Mantra #6: The Neurotransmitter panel from Aperion and NeuroEpiGenetix/ Andrea Lahti includes 20 biochemical signals that helps an individual better understand their brain: Seratonin Dopamine Epinephrine norepinephrine Histamine Glutamine Gaba Glycine Acetylcholine Anandamide Cytokines Endorphins Enkephline Prodynorphin (Dynorphin) Nociceptin Neuropeptide S Neuropeptide Y Oxytocin Adenosine Nitric Oxide. Andrea has spent years developing this panel and has focused recently on the complexity and yet simplicity of serotonin. Researchers have known for decades that sunlight affects serotonin, as it's the oldest neurotransmitter in living organisms. Yet, how many psychiatrists prescribe sunlight? From Andrea: “Being in the mental health field, I can tell you I haven't heard of any of them prescribing sunlight or blue light exposure, but it really does help people.” More about Andrea Lahti Andrea Lahti is a Licensed Clinical Social Worker (LCSW) and Epigenetic Coach. She studied genetics and ethics as an undergrad at the University of South Carolina, then pursued her Masters in Social Work at the University of North Carolina, to gain skills in being an informative and protective liaison between cutting-edge technology and people’s everyday lives. She has years of experience as a medical social worker to help people balance emotional, mental and physical aspects of their health. Recently, she completed a state-of-the-art genetic panel for neurotransmitter insight - the NeuroEpiGenetix panel - to help guide clients in balancing everything from mental and emotional to physical health. She uses a systems approach to provide a mix of state-of-the-art technology, education, products and services to help people understand the way their bodies and minds function so they can make changes that will help them feel their best. What’s fun for Andrea: Pushing yourself beyond what you think are your limits and being successful (and safe)! For me, that includes running, driving motorcycles, mountain biking, skiing, and hang gliding. LINKS www.buildmolecularhealth.com https://www.facebook.com/buildwellness/?ref=py_c&__xts__=68 Peak Xpression on FB

In this episode, we continue our series on genetics/epigenetics and precision medicine to optimize the human system. This series includes interviews with Aperion founders Dr. Dan Stickler and Dr. Mickra Hamilton, genetics panel creators David Krantz (endocannabinoids) and Andrea Lahti (neurotransmitters), and today’s guest and Apeiron medical provider Ryan Lester. Ryan is a healthcare provider on the forefront of the rapidly evolving field of health optimization and human longevity. Ryan also knows how to have fun. Here are some of his favorite fun activities:: -Talking all things health optimization and longevity -Watching and playing sports -Learning how to learn -Teaching -Playing with children and dogs -Listening to music -Watching live music -Watching movies -Laughing with friends -Hiking and experiencing nature -Pushing myself physically -Training for a physical goal -Traveling to new places We have six powerful mantras from the interview. Mantra #1: Recognize words in the vocabulary of the evolved health provider: “spiritual” and “soul” are examples Mantra #2: Focus on the four pillars for optimal epigenetic interventions (links provided by Kathryn based on recent blogs and info) 1) sleep 2) stress (this blog is about spiritual practices to manage stress) 3) nutrition 4) exercise Mantra #3: Incorporate genetic data to allow for customization of supplements, peptides and more precision interventions Mantra #4: Look at the right data points before making a pharmaceutical intervention (our discussion on cholesterol and looking at 1) LDL particle number, 2) APO-B, which is a proxy for LDL particle number, and 3) Lp (a). Mantra #5: Start early when it comes to precision medicine (Ryan recommended individuals in their early 20s); traditional panels could be catching symptoms over a decade too late Mantra #6: Start with each individual’s goals for precision medicine (what is their “why”). More about Ryan Lester Ryan has been a Physician Assistant for over a decade and is on the forefront of the rapidly evolving field of health optimization and human longevity. He received his medical degree at Rochester Institute of Technology. Over the last decade he has specialized in Emergency Medicine, Orthopedic and Joint Reconstruction Surgery. He has studied Dietary Epigenetics at Stanford University, is a certified Epigenetic Coach and holds a certification in the clinical application of advanced peptide therapies. He has partnered with The Apeiron Center for Human Potential in Austin, TX in working with clients to elevate their health and well being through genomics based, Precision Performance Medicine that leverages the latest in cutting edge genetic/epigenetic science, nervous system assessments, blood analysis, biometric monitoring, hormone optimization, and lifestyle design. LINKS https://www.elevatewithryan.com/ https://www.instagram.com/ryanlesterapeironaustin/ https://www.linkedin.com/in/ryan-d-lester/

In this episode, we continue our series on genetics/epigenetics and optimization of the human system. We feature Dr. Dan Stickler and Dr. Mickra Hamilton, the founders of Aperion Zoh. This series includes interviews with genetics panel creators David Krantz (endocannabinoids) and Andrea Lahti (neurotransmitters), as well as Austin center Aperion medical provider and peptide expert Ryan Lester. We have six powerful mantras from the show: Mantra #1: Humans are evolving based on wellness optimization and complex systems (be open to transformation) Mantra #2: The evolved human requires a healthcare system that is not broken (our current system is broken and may not be fixable) Mantra #3: Change is not linear Mantra #4: When it comes to genetics, the important word is “variation” (not “mutation”!) Mantra #5: Genetic information does not have to be scary; it can in fact be validating and positively motivating Mantra #6: Transformation must start now so that we can help future generations for the sake of humanity More about Dr. Hamilton and Dr. Sticker Dr. Mickra Hamilton is CEO & Co-Founder of Apeiron Zoh Corporation, a Precision Performance Ecosystem that Curates Limitless Expression. A Systems Designer and creative disruptor in the field of Precision Human Performance she informs a new paradigm of what is possible for human flourishing and purposeful evolution. Dr. Hamilton speaks internationally on the focus areas of the epigenetics of the human system and environment, breathing science, conscious leadership and peak psychophysiological performance. A decorated retired Colonel, Hamilton spent 30 years in the USAFR, as a Systems Strategist and Human Performance Subject Matter Expert. Leveraging this experience she works with a complex systems approach for data driven precision to optimize human and corporate performance and potential. Her contributions assist aware individuals, conscious corporations and international organizations to create system enhancements which drive impact and create global change. Genetics and epigenetic lifestyle strategies along with scientific research, advanced biologics and leading edge technologies are key components of this approach. These powerful strategies target the physiological, emotional, mental, and energetic aspects of the “human system” to enhance life, improve relationships with the internal and external environment and impact the collective environment. Dr. Hamilton leverages thirty years of experience in the field of psychoacoustics for research and development activities in Apeiron’s R & D Division. Current development focuses on 3-D soundscape/naturescape virtual reality programming and breath/heart/brain entrainment to restore systems equilibrium and create beneficial shifts in states of consciousness. Apeiron’s acoustic research aims to create advanced technology that works with the “human system” to restore resonance and propel the advancement of human evolution. Dr. Daniel L. Stickler is the Co-Founder and Chief Medical Officer of The Apeiron Center for Human Potential and Chief Science Officer for Apeiron Academy. He is the pioneer behind systems-based precision performance medicine, a new paradigm that re-defines medicine from the old symptoms based disease model to one of limitless peak performance in all aspects of life. A physician to high-performing executives and entrepreneurs who want to upgrade their current state, he’s also an author, speaker, blogger and podcaster. He is the Medical Director for the Neurohacker Collective, a Google consultant for wearable technology, epigenetics, and AI in healthcare and a guest lecturer at Stanford University on Epigenetics in Clinical Practice. In 2008, a new world opened through the lens of genetics and epigenetics and his near obsession like fascination of the potentials for personalized human systems design led to the realization that we truly have the ability within us to take charge of our destiny and become the architects of our evolution. Links Apeiron Zoh: https://apeironzoh.com/ Apeiron-certified coaches: https://apeironzoh.com/coaches/

In this episode, we start our series on genetics/epigenetics and optimization of the human system. This series includes interviews with Aperion founders Dr. Dan Stickler and Dr. Mickra Hamilton, genetics panel creator David Krantz (today’s interview on endocannabinoids) genetics panel creator Andrea Lahti (upcoming interview on neurotransmitters), and Aperion medical provider and peptide expert Ryan Lester. Today’s guest is David Krantz. He is an award-winning health innovator and Epigenetics coach. What’s fun for David: Life! getting to experience all the facets of it and continue to break down the illusion of internal/external and self/non-self. We have four powerful mantras from the show. Then we dive into an actual analysis of genetic data (mine!) and how it informs us about actions to optimize the human system. Mantra #1: Be open to nudges from the universe. Mantra #2: Recognize that epigenetics coaching is a fun form of biohacking. Mantra #3: Embrace the idea of fine-tuning the human system through customized epigenetics coaching. Mantra #4: Remember that genetics are not your destiny. Epigenetics empowers you to take control of your health and life. Video demonstration where we walk through the endocannabinoid genetic panel: INSERT More about David Krantz David Krantz is a certified Epigenetic Coach and sought-after expert in the field of individualized nutrition and peak performance. David is best known for developing a test in collaboration with Apeiron Genomics that helps people understand their unique response to cannabinoids. He was nominated in 2019 as a Top 100 Health innovator by the International Forum For Healthcare Advancement and in 2020 launched a comprehensive training program on cannabis nutrigenetics for health practitioners and industry professionals. A lifelong musician, David sees the various systems of the body as parts of a complex symphony and has a passion for helping people fine-tune those parts to create resonant health and wellness. Links https://david-krantz.com IG: @wholesystemshealth https://cannaDNA.education Apeiron-certified coaches: https://apeironzoh.com/coaches/

01/03/21 Guest Speaker, Pastor Ryan Lester with the message "Show Love". More information, Facebook, Website, and Giving: HERE --- This episode is sponsored by · Anchor: The easiest way to make a podcast. https://anchor.fm/app

We have Ryan Lester, a Precision Performance Medicine Clinician, and an Epigenetic Coach stopping by for a fascinating discussion on building a resilient and thriving human system. Ryan has been a Physician Assistant for over a decade and is at the forefront of the rapidly evolving field of health optimization and human longevity. Ryan is a treasure-trove of knowledge and someone who has taught me a lot and is sure to drop a few jewels on you during this conversation. We dive into the fundamentals of health and also explore some of the more precise (and some would call advanced) ways of optimizing your human system.In today's episode, you'll learn: How Ryan is handling quarantine life + how he (and his clients) adjusted A counter-intuitive way of looking at the pandemic Ryan’s background and reasoning for getting into medicine Some of the challenges that Ryan is seeing from his clients during these current times The many forms that stress can appear in (and why it’s beneficial at times) Various technologies used to monitor your stress, cognition, and nervous system Recommended wearables to use Misconception about breathing (and why it’s important to reverse this notion) How to improve your breathing starting today Foundational supplements to consider And much more Connect with Ryan Ryan's website: www.elevatewithryan.com Apeiron Center: https://apeironzoh.com/ Ryan's Instagram: https://www.instagram.com/ryanlesterapeironaustin/ Work with Julian Book a private consultation Connect with Julian Twitter: https://twitter.com/thejulianhayes LinkedIn: https://www.linkedin.com/in/julianhayes

We have Ryan Lester, a Precision Performance Medicine Clinician, and an Epigenetic Coach stopping by for a fascinating discussion on building a resilient and thriving human system. Ryan has been a Physician Assistant for over a decade and is at the forefront of the rapidly evolving field of health optimization and human longevity. Ryan is a treasure-trove of knowledge and someone who has taught me a lot and is sure to drop a few jewels on you during this conversation. We dive into the fundamentals of health and also explore some of the more precise (and some would call advanced) ways of optimizing your human system.In today's episode, you'll learn:How Ryan is handling quarantine life + how he (and his clients) adjustedA counter-intuitive way of looking at the pandemicRyan’s background and reasoning for getting into medicineSome of the challenges that Ryan is seeing from his clients during these current timesThe many forms that stress can appear in (and why it’s beneficial at times)Various technologies used to monitor your stress, cognition, and nervous systemRecommended wearables to useMisconception about breathing (and why it’s important to reverse this notion)How to improve your breathing starting today Foundational supplements to considerAnd much moreConnect with RyanRyan's website: www.elevatewithryan.comApeiron Center: https://apeironzoh.com/Ryan's Instagram: https://www.instagram.com/ryanlesterapeironaustin/Work with JulianBook a private consultationConnect with JulianTwitter: https://twitter.com/thejulianhayesLinkedIn: https://www.linkedin.com/in/julianhayes

Two things you need to know about Brisbane Lion Ryan Lester – he's probably the best bloke at the club and he's our guest on the show this week!Plus our award inc. some on-field nominations, some sort of off-field... plus some takes of varying temperatures.Subscribe, rate the show ⭐️⭐️⭐️⭐️⭐️ and follow us on Instagram at @BeenDoingItAllDay!

Ryan Lester joins The Roar Deal to talk about his return to the Senior team. Zane Littlejohn also gives an insight into the practice matches our reserves players have been playing.

Ryan J. Lester, Senior Director of Customer Experience Technologies at LogMeIn. Ryan and his team own the strategic development and implementation for the go to market plan for Customer Experience and Digital Engagement offerings across their platforms, Chatbots, Virtual Assistant and Workforce Optimization (WFO) products.   He is passionate about making new technology easy and helping any sized company unlock the potential of AI and bots. Prior to his role at LogMeIn, Ryan held various sales, marketing and product positions at Intel Corporation, Cisco Systems, and Eaton Corporation. He has a passion for making new technology accessible and approachable. Questions Could you share a little bit about yourself? You seem to have a diverse background, sales, marketing, product development and now you're into customer experience technologies. Tell us how your journey has been and how it has gotten you to where you are today. So could you share with us maybe three to five things based on your experience that if you have a digital platform, that you are facilitating to your service deliver or product delivery through, how you can make that an effortless are frictionless experience for your customer? What kind of things do you need to look at in your journey to manifest that kind of result? Could you share with us maybe a few things that companies could do to find out what the problem is? Is it case where they need to ask, how would you know what a problem is? Could you tell us a little bit about LogMeIn, what it is that they do? What problems are they solving for their customers? How do you stay motivated everyday? Can you share with us what's one online resource, tool, website or app that you absolutely cannot live without in your business? Can you share with us maybe one or two books that have had the biggest impact on you? It could be a book that you read recently or maybe something you read a very long time ago, but it still left a very indelible mark on your success, on your journey. Can you share with us one thing that's going on in your life right now - either something that you're working on to develop yourself or your people? Can you tell our listeners where they can find you online? Do you have a quote or saying that during times of adversity or challenge, you will revert back to this quote are saying, it kind of helps to refocus you on just keep you channeled. Highlights Ryan shared that even though he’s an only child, he’s very much a people person, energized by people. He loves solving problems, the way he really describes himself is kind of the head of an engineer and the heart of a marketer or a customer centric person.   So, he loves tackling new challenges, but he also loves staying close to the customer, because at the end of the day, you want to solve their problem and you want to make their life better. And that's what keeps you in business and drives your organization.   And so throughout his career, he started out in the world of sales and really learned a lot there. And he started spending more time in the product world and then really kind of landed on this intersection of customer experience where understanding the customer's journey, the friction points, why they buy from you, how you can make that experience better really is something that drives his passion.   And so he has been doing this for a number of years, and he really loves doing that at LogMeIn, really helping them as a company, one, create better experiences for their customers, but two, create technology that customers of theirs can use to deliver better experiences.   So, it's really a wonderful space. He finds there's lots of big challenges to solve and it gives him a lot of interesting work to do each day.   Me: So everybody pretty much, globally, many businesses are forced to even if they didn't have a digital presence, they're pretty much forced to create some level of digital presence or if they had digital presence, but they maybe weren't optimizing it in its best form. They pretty much have to be putting a lot of energy in that space now because people want to minimize on their face to face interactions just for being safe.   I found, just based on my experiences, sometimes these digital experiences that we have, they cause you to have to exert a whole lot of energy and it's not a smooth experience. It's not effortless.   Ryan stated that that's an excellent question. He thinks it’s spot on that there's two reasons why digital really maybe hasn't kept up or often can feel like a second class experience. And the one reason is because oftentimes it's under invested or it's not a top priority. So, we focus on things like in-person and phone and email because those are all the more established, higher volume.   But too often we don't approach the right problem. So, we often say, well, we have this new technology, we have chat or we have messaging channels or we have AI and we try to just take the technology and then go just apply it versus being very specific about the problem we're trying to solve.   And it goes back to just good customer experience practice. At the end of the day… What is the thing that the customer needs help with? Where are those friction points or where is that high customer effort? And let's go understand the problem first, and then try to understand the solution.   And so he thinks that's often where companies get caught up, is there they're taking technology and just looking to apply it versus saying rather, what's our problem and how can technology make it better?   So, to give some real examples of that, one really simple thing we've seen in the challenges around Covered 19 is that information and policies are changing at a very rapid pace and something as simple as maybe the hours of your office or what are the rules around coming into a physical branch or a physical store or even of your return policies change or your shipping policies changed?   In the current state, that's not really a great thing to have somebody to call in to find out. People don't wait on hold. They don't have to go through the effort. So either you have a customer that's churning because they don't want to go through the effort or you have an upset customer because they went through the process and they can't figure out an answer.   So one simple thing you could do is to say, let's modernize our FAQ page, we all have that kind of old grandma's attic, we all have that part of our website where it's like frequently asked questions and it's meant to be helpful, but oftentimes it's really not focused on, it's under invested. And so, now we can take a technology like AI, maybe even something like a like a simple bot and we can really spruce that content up.   And it's not to say we need to update all of it, so we don't need to take every single article, every piece of content and breathe new life into it, but maybe we take our top 10 intents or questions coming into the contact center or to our customer service teams and we put that into a better, more AI powered support center page or a simple bot. Now, all of a sudden, all those questions are being answered in more real time. So, people are getting faster, more consistent, 24 hour answers. And now our teams are freed up to spend time on more interesting things.   So it really comes down to think about what's a problem you want to solve and how can this newer technology, digital technologies make it better. And there's other examples, for example, leveraging things like messaging channels.   So, WhatsApp is very popular, Facebook Messenger, it's very easy to stand these channels up and put something like a very simple bot or even have your live agents leverage those channels so rather than making the customer find your website and look it up and wait on hold, they can ask some simple questions over a messaging channel they’re already in that they're conversing with their loved ones who maybe they haven't seen or that they're posting the latest image of them making maybe something fun in their kitchen.   But they're already there. So now, rather than forcing the customer to come to where you are, you're going to where they are today. There are lots of these great examples of once again, understanding the problem, is the problem access to information? Is it engaging the customer where they are today? Is it consistency, being clear on what's the problem and then applying that right technology to solve it?   Me: So, Ryan, could you share with us maybe a few things that companies could do to find out what the problem is? Is it case where they need to ask, how would you know what a problem is? Should I just sit down in my office as a customer experience strategist/specialist at my company and say, “Okay, I'm going to think of what I think the problem is and make a solution or should it be a case where the customers, you're kind of watching what they're saying, listening to what they're saying, identifying based on previous conversations, what they're asking for, and use that data to inform your decisions to solve problems.”   Ryan shared that both are correct, it's probably more 80% the second and 20% the first. So he thinks certainly there's lots of information out there. We can take call records; we can take survey information. If you have something like web chat already, you can take all those web chat logs and look through that data. So there's a ton of information that we already often have around our organization.   And then now becomes using that data to then drive our decision. And it's not always that the data will tell us the answer, it's sometimes that the data will just tell us what's the next test we want to do in the world of scientific method. It defines our hypothesis.   So we say, “Oh, based on what we're hearing from our customer service agents, our customer service employees, these are the top five things that they feel like are the most friction, that they get a lot of call volume on or that customers feel frustrated.”   And then we can say, okay if that's what you think is the problem, let's build a hypothesis. What do you think could be causing it? And then let's go try and test that, both validating that the problem is really there. And then two, ways we can correct the problem. So he thinks it’s spot on that things like NPS scores, post interaction surveys, transcripts. There's a ton of information that often we already have or are very easy to stand up that can help point us to that challenges.   To the original point, it also isn’t back to just sit have those moments of reflection to say, well, here’s something I think is a problem because often times we’re very much in the middle of things, we’re kind of in the weeds and so, it can be nice to say, “I think there's a problem, let's go once again, try and test it.”   So, he thinks we have a challenge maybe around how we do traditional customer service or how we do returns. It feels like there's a lot of effort and energy around that from a customer's perspective. Let's go set up a test and try that out. So, it's not always going to come to light immediately from the data we have, it's also okay to kind of have as an expert your perspective and then go test and learn.   Me: And in terms, you mentioned just testing and developing a hypothesis, it's critical for us to solve the problem because all businesses go into business to solve a problem. If you see a product or service, you're really solving a problem for someone. So we're operating in his new realm and employees play a critical role, especially if you have employees in the business, they are a lot of times the front facing persons who interface with the customers on a daily basis.   How about integrating them into the solution as well? Asking them to help you solve the problem? Because I think a lot of times they have the solutions themselves, but then they're not the change makers or the policymakers.   Ryan agreed and shared that there's an interesting project they had done with a white goods retailer, so someone that sold like refrigerators, ovens, etc, in the U.K. they're called AO.com and they're rapidly growing. And many of their frontline employees, to your point, the people working with those customers had a really good perspective.   They had really good sense of where the challenges were, where it was hard for them to get their job done, where the customers felt pain, and they created a project where they got them actively involved and what they did, this is a little more advanced, it's certainly something most people could do. But it would be more for like a mid-sized business is they created a technology that faced the agents, so an improved knowledge base.   And they actually put a chatbot in front of it. So, rather than having something that faced the customer and the customer question this answered their frontline employees’ questions. So, if someone said, “Hey, I have a question around the return policy for this product.” or “Does this product come in stainless steel?” or “I see it comes in electric does it also come in gas?”   As they're on the phone or they're interacting with these customers, they could quickly interact with this bot and get a very quick answer, it's wonderful. And so one, to your point, they identified the problem, they started to find the solution but then two, was really nice out of this is they also started to curate the content.   Everybody has great experts across the organization incur what it's often like, you go but bumped your elbow up to the person and say, “Hey, I got this really tough question, I know you're going to have the answer.” That doesn't scale. So the nice thing is by leveraging something like AI or a knowledge base is now all of a sudden when that expert enters the right answer. Now, everybody, not just the person next to them that can bump them with their elbow has access to that information.   So to your point, he thinks you really hit on something critically important one, they know where the problems are. Two, they often have the energy and enthusiasm to fix it. And three, they often have the expertise to fix it. And then the question becomes, how do you turn that into a micro fix versus a macro fix where it impacts every employee?   Me: Agreed. Wow. That's a beautiful knowledge base and having that resource material and you're right. Sometimes it's just that one person who has all the information, but sometimes they're not always accessible. So why not have that information accessible to every single person in the organization that they can type in and get that information in real time on pass it on to the customer, I love that!   Ryan stated that what's exciting too is there's this great reinforcing loop that happens where one, now every frontline employee has access to that so they feel like their job is better and easier and they're getting what they need to be successful. But two, as employees enter in that information, they're feeling empowered because they're helping the whole organization. So it's a great flywheel effect of people feel empowered, they feel energized. They're getting what they need to do their job better.   But then they also can help the next round of employees as they're making that content more accessible and better over time. So, they've seen really great results of that. And once again, that could be an employee facing a sort of content; it could be customer facing content. And it's relevant to the digital world; the physical store is that kind of reopens and certainly the contact center. So, there's lots of great directions as a CX practitioner you can kind of point this technology and these capabilities to drive improvements.   Me: So in relation to chat bots, I was listening to a webinar recently, some of the panelists were customer experience practitioners, as you mentioned. And one of the things they’ve said, I've never had to experience myself, but I can see it happening where you start a conversation on someone's website along your journey into experience with the chat bot and so it has gotten to a point now where it needs to be escalated, the bot can't continue that interaction anymore.   And so when it's escalated to human interaction, it's almost like the customer has to repeat everything they told the bot, all the information that the bot would have asked them for they're basically having to regurgitate all of that information over again.   How can companies ensure that when they implement these systems, they implement it in such a way again, that you don't feel frustrated? Because that would be the equivalent of me calling a company, speaking to somebody on the phone, being transferred to somebody else and I have to repeat myself all over again. It's just happening now in digital experience to human.   Ryan shared that it’s spot on. They use the term at LogMeIn called harmony. And it's a harmony between the bot, the agent and the customer.   And you have to have all of them kind of singing the same song or working off the same sheet of music. Yanique is spot on and so that's a terrible experience. And just to your point, it's just like if you call into a call center and you talk with someone and it’s like, “Oh, I need to transfer you.” And then you get to the next person and they're like, “Hi, how can I help you?” It's maddening.   So, what they specifically do at LogMeIn, that's actually one seamless conversation. So as you're in that little chat window and that could a chat window that's Facebook Messenger or WhatsApp or could be inside of an app like, for example, if your bank had an app or it could be on a website. If the bot starts a conversation and it's set to do certain things and if it can't accomplish those, it can then pull in a live agent.   What's nice is when a technology is done correctly is that agent then can see the transcript of all the things that have happened previously and they can look through and say, “Oh, I see where we're at now.” Also, what what's interesting about technology is it also should be working in the background so the bot doesn't go away. It's just that when the agent's talking to the customer, the bot now is working behind the scenes helping the agent.   So if a customer asks a question around, “I have a question about a certain type of checking account.” The bot has information, it knows about that account and can pull that information up. So one, that can just be a good reference for the agent so they know or if they're chatting in chat, they can copy and paste that information in and not have to go look it up for themselves.   So, Yanique’s spot on that the right way to do this is how we all have one seamless conversation and that when the agent is pulled in, they’re given the context and the background on how that customer's doing, where they're at in their journey and what problem they're trying to solve. So that is the best way to do it.   And really, if a platform doesn't offer that capability, he would really kind of second guess them because really any of the kind of best in breed platforms offer this capability around that seamless integration between bot and human.   Ryan shared that LogMeIn, it's a fun company. It was founded in Boston where he lives and went public in 2013, a little before that. And they have three different businesses.   They focus on communications and collaboration. So products like Go To Meeting and Go To Webinar, really focus on how they help people work better together. They have an identity and access business which is focused on how do you connect to devices securely and that has a product call LastPass, which maybe you're familiar with, but it's a great product for organizing all your passwords across all different websites you go to, it's called Last Pass.   And then he works in their customer engagement support business is really focused on technology around helping brands better engage with their customers. And so, they have a product called Bold360, which is focused on digital engagement.   So, in many cases, people have phone capabilities, they have maybe e-mail capabilities but digital is still new and emerging. And to an earlier point, Covid-19, is accelerating that.   But they have a platform that really helps companies rapidly accelerate digital. So that could be chat, it could be messaging, it could be AI based support center pages or dynamic search bars. But basically it’s saying there’s all this wealth of capabilities that comes in digital and the nice thing about them is they’re usually more readily available. They're available 24 hours a day; they're more extensible, so you can put them in more places like in an app or in social channels.   And they're also often less costly to manage in the sense that either agent can do more, so they can be more conversations at once or they're just lower costs to deliver. And so, there's a really a kind of a net, it's like a win, win, win of the customer wins because it's easier for them to use it, the agent wins because they're more productive and efficient and the brand wins because it delivers a better experience.   And so, they've been in this space for a number of years. And he likes to say, “We drink our own champagne.” So, they have our own chatbots and experiences on their website and so Go To Meeting has a chatbot and Last Past has a chatbot and their Bold 360 project does. So, it's also fun for his as a practitioner because he has his own little test beds where they can try different things and different experiences and test and learn and share those insights.   Me: So, you basically provide that integration for the companies that you serve as it relates to the different platforms that they maybe communicating with their customers on, so one central place where you can navigate on that customer experience.   Ryan agreed and shared that basically, all of those digital engagements are housed in one location. Once again, for you to get insights out of improve the content, improve the customer journey so you can think about it kind of as your one time investment to really accelerate your digital experience.   Me: So, we'll definitely have the link for Bold360 in the show notes of this episode for any of our listeners who have businesses that want to take advantage of this wonderful software that exists. And I imagine you service customers not just in the United States.   Ryan stated that they have global customer base all over. So, all over North America, Europe, Asia, India. So, they certainly service customers, they support 50 languages natively with the chatbot in 88 languages more broadly. So this technology can work quite well in many, many applications.   Ryan shared that he mentioned earlier that he’s a people person, so he loves interacting with people, so that is a huge motivator for me. So just, inspiring those around him and bringing the best out of them and passing that energy back and forth. So that's one.   And two, he really loves solving customer problems. So he gets very energized around thinking about their customers challenges and improving how they can solve them today and into the future. And then three, he really loves consuming and creating content. So, he also does his own podcast and he really enjoys listening to podcasts. So he finds that the creation and consumption of content really energizes him as well. His podcast is called CX Next.   They recently just changed it; they were doing a podcast for an AI and they were talking a lot about CX topics and then so about two months ago they changed it from AI IRL to CX Next. So the podcast is a little new, but they love it, he really enjoys it.   They also do a weekly video series also under the CX Next name, CX Next Live. But he finds like these kind of conversations are just once again, very energizing and interesting and you get great perspectives doing them very good. Ryan shared that the lives are housed across all but most of their engagements on LinkedIn. But they do also post them to YouTube and Facebook as well.   When asked about an online resource that he cannot live without in his business, Ryan shared that he actually has two, ones older. Well, not old, but one that he used for a long time and one's newer.   He loves a tool called Asana, he’s a big project manager in person. So his team loves and hates Asana because he’s always putting things in Asana, but he really loves it. It can be a little complicated at first. They may not like hear him saying that, but there is a little bit of a learning curve, but it's a wonderful way to organize work across a team, especially a cross-functional team.   So that's one. And then just recently and recently being in the last like two or three months, there's a new tool called Roam Research. He was in a beta program and he thinks they just now started to offer a subscription, but it's basically creating a knowledge graph of information. It's a little bit hard to describe, but it uses like tagging and hashtags to start to better organize information.   And if you're into research, he does a lot of primary research, it's an amazing tool for organizing your work and your thoughts and you have a lot of ‘aha’ moments out of it side. He highly recommends if you're into the world of research and doing research or even if you find you're writing a lot and you're trying to organize thoughts, Roam Research is wonderful.   Me: So, is it Roam Research is using tags and hashtags to kind of bring data that you are pulling from the web together? Or is it more so kind of putting your thoughts in order based on what you plop in the application?   Ryan agreed and shared that it's more the latter. It's more of a tagged based tool for organizing, disparate information. So, think about it more as like, how would you organize the thoughts into your head into a kind of a more structured mechanism.   But it's very good in the sense of, so for example, they've been doing some primary research on different buying centers and value drivers for those buying centers and experience like customer journey mapping and some other things. And often they'll do three or four different research projects. And sometimes the connection between research projects is hard in the sense of they may have different goals and the data in that may be a bit different.   So, Roam can sometimes help with taking those disparate pieces of work and better mapping them together. And they have these visualization tools like how is this project connected to this project and connected to this project….   And it starts to open up your eyes to connections, and going back to your point of sitting at your desk and having that ‘aha’ moment, Roam can sometimes be quite good at helping you think through some of those things.   Me: I actually was looking it up while you were speaking a while ago and the description that they use on their website is it's a note taking tool for networked thought. So, I guess as you said, you put things down and then they're able to kind of integrate and map and connect an easier flow so that it gives you a better, a bigger picture or a clearer picture of what it is that you're trying to put together.   Ryan also shared that they give you a daily page and he actually find that's one of the best things they do for a number of reasons. One is, you have a page every day that appears and then for him, he’s like, what are the three things he must get done today? And he wants to get more than three things done, but what are the three things he knows he’s going to get done?   And then also you can then map forward and back of, “Here's what I want to get done tomorrow” or “Here's what I thought I was doing three days ago and why didn't I do it?” So he can start to create a really nice cadence of like giving you a little more discipline in your days and then your programs and in your research. He really enjoys it, it takes some getting used to also, but it's been very powerful.   When asked about books that have had the biggest impact, Ryan shared that two books that are very different, but both had a big impact on him.   So, one is a book called Made to Stick: Why Some Ideas Survive and Others Die by Chip Heath and Dan Heath. And it's really about how do you think about products and it extended to more human experiences that are very sticky. So things that people remember, they want to come back to, they really kind of love. And so, he thinks it's a great book. Often times we get caught up in a single wow moment like the monument versus the thing that drives people to come back.   And so to him, it's like the journey through the Super Bowl ad, which is one time and memorable versus that experience, that people will just crave, they always want to come back for more. And so, he really feel like Made to Stick is a great way to think about the world of building product solutions, experiences that are very sticky and drive your customers to want to come back.   And at the end of the day, even if you're in customer service and your goal is to reduce inbound, reduce costs, you still want to make it a great experience so someone remembers it and wants to come back again the next time.   And the second one is, it's actually an older book, it's more of a psychology but Ogilvy on Advertising by David Ogilvy. So, he wasn't trained as a marketer, but now he spends a lot of his time in the world of marketing. He loves these older books that survived really well and a lot of it's around psychology of how people think, why they make decisions. But why he likes Ogilvy on Advertising, if you read a psychology book, oftentimes they're hard. It's not an easy thing to process but Ogilvy on Advertising, it's the world of advertising and we all can relate to advertising because every day we're giving ads.   So, it's a really nice book that kind of talks about the science behind it and why people make decisions they make and the psychology behind decision making. So it's a classic that he thinks is definitely worth reading, because he thinks it also very much applies to the world of customer experience where it's how do people think about decisions? How do they weigh factors? What's the psychology around decision making? Because we often get caught in the tactics, the journey map, the average handle time, there's always metrics we are caught up in.   But at the end of the day, people make decisions oftentimes based more on themselves and their psychology than they do around the journey map we've defined for them. So, he thinks that's a great book and good perspective.   When asked what is one thing that he’s working on right now to develop himself or people, Ryan shared that with everything going in the world right now, it's a timely question. Their specific team is working a lot on how do they help to bring more diversity into the world of tech and specifically into LogMeIn. There's a lot going on right now in the U.S. specifically related around violence with the police, especially toward minorities or people of colour.   So he’s spending some time trying to get more involved. There are great organizations in Boston like Hack Diversity and others. They have a black employee’s organization at LogMeIn. So, they recently did a really challenging but really impactful discussion around being a black employee and being someone of colour.   So, they're spending time at LogMeIn, certainly the U.S. has made some strides, but there's still a lot of work to be done on helping to improve diversity, improve access and improve people's lives where they don’t have to fear about going out their home and being killed. So, that's a really recent one and he thinks is really important.   And then outside of that, he has two small kids, so he’s always thinking about the broader world in education and everything else. “And as you can hear, one of my interns is yelling. I think she has an important thing for me to work on.” he says jokingly about his daughter. Ryan shared listeners can find him at – www.bold360.com LinkedIn – Ryan J. Lester – Mister Lester www.cxnext.com   When asked about a quote or saying that helps him to refocus, Ryan shared that there's a short version and there's a long version. So, the long version, there's a Mario Andretti was a very famous race car driver of Formula One race car driver in the U.S. and he has a great quote that says, “If you feel like you're under control, you're not going fast enough.” And he always feel like that for him is very much a case of like if you feel like everything's fine and calm, especially in the world of technology, you're not probably not moving fast enough.   And so the short form version of that with his team is always, he would say, “Ship it.” And so for him, it's like if they say should we do this? He’s like always there on the side of shipping it, get it out there, let the market tell you if it works or doesn't work. You obviously want to have some quality control, but often times better air on the side of let's get in front of the customer and see what they think versus trying to make it perfect before we get it out the door.   So those are his words of advice to the team of if you feel like you're completely under control, you're not going quick enough, so let's go ship it out the door.     Please connect with us on Twitter @navigatingcx and also join our Private Facebook Community – Navigating the Customer Experience and listen to our FB Lives weekly with a new guest   Grab the Freebie on Our Website – TOP 10 Online Business Resources for Small Business Owners   Links Made to Stick: Why Some Ideas Survive and Others Die by Chip Heath and Dan Heath Oglivy on Advertising by David Ogilvy   Do you want to pivot your online customer experience and build loyalty - get a copy of “The ABC’s of a Fantastic Customer Experience.”   The ABC's of a Fantastic Customer Experience provides 26 easy to follow steps and techniques that helps your business to achieve success and build brand loyalty. This Guide to Limitless, Happy and Loyal Customers will help you to strengthen your service delivery, enhance your knowledge and appreciation of the customer experience and provide tips and practical strategies that you can start implementing immediately! This book will develop your customer service skills and sharpen your attention to detail when serving others. Master your customer experience and develop those knock your socks off techniques that will lead to lifetime customers. Your customers will only want to work with your business and it will be your brand differentiator. It will lead to recruiters to seek you out by providing practical examples on how to deliver a winning customer service experience!

Number 19. Thank you so much for your support during this journey. Today we have Ryan Lester who is playing for the Brisbane Lions. I hope you enjoy the podcast

Ryan Lester is here to talk about what’s happening with digital transformation, customer experience, and the strange times we’re experiencing at the moment. He knows the importance of caring for the customers but also for the teams that serve them. Learn more about your ad choices. Visit megaphone.fm/adchoices

Our guest for today’s episode of the One Funnel Away: Stories is Ryan Lester, President of Communication and Design Inc. Operating from a small town in Illinois, Ryan has been helping people tell their stories for over a decade.Back in 2009, Ryan Lester left the automotive sales industry to help his father open up a design and marketing agency. With an educational background in marketing, the decision to team up with his dad and build a business from scratch seemed pretty exciting.Their clients were predominately local, but since nobody was providing a similar service in their area, Ryan got an opportunity to explore many different fields of marketing. And aside from building and maintaining an occasional website, it wasn’t before The One Funnel Away Challenge that he really got into the world of digital marketing.The whole OFA experience helped him rediscover his love for the game. After a long time, the fire he once felt for the job was back, and now, he had all these new tools and techniques he could use to energize his business.Check out today’s episode to find out how taking the One Funnel Away helped Ryan reinvent his business and fast-track his transition from the physical into the online marketing space.Key Takeaways:Ryan’s background and how he got to running a marketing business (1:32)A unique strategy he used to expand his business (4:22)His first experience with ClickFunnels and why it didn’t end well (7:21)How did take the One Funnel Away Challenge help Ryan reignite his ambition? (10:27)Fast-tracking his transition from real-life to online marketing (11:26)The OFA is not primarily about making money (14:47)What does it mean to make a “business cover band?” (17:38)Additional Resources:Take the One Funnel Away ChallengeSubscribe for more awesome stories! And remember - you’re always just One Funnel Away!----Step #1:  Get Russell Brunson's Free BooksDot Com Secrets  |  Expert Secrets  |   Traffic Secrets Step #2: Want More 'One Funnel Away' Training?Free 30 Days Summit  |  One Funnel Away Challenge Step #3: By The Way, I'm A HUGE 'Funnel Freak'If You Want A 2 Week Trial To ClickFunnels, Go Here > ILoveClickFunnels.com 

The White House recently released 10 principles to guide the future of AI in the US. Did they go far enough? In this episode, Ryan Lester discussed his 3 takeaways on the AI principles, and what they could mean for the future of AI with the US and around the globe.  Ryan Lester is the Sr. Director of Product Marketing at LogMeIn. What we talked about: The US government involvement gave us a platform to discuss AI At least 2 areas of AI need further exploration (eliminating bias and demystifying AI)  The US government can be a catalyst for the private sector This discussion with Ryan Lester was taken from our AI: In Real Life podcast. If you want to hear more AI episodes like this one, check us out on Apple Podcasts. If you don’t use Apple Podcasts, you can also find every episode here.

This week's episode is just me — Ryan Lester — looking back at 2019 and reflecting on what we've seen this year. I've done about 50 podcasts, so I had a lot of great conversations with my guests as well as with my clients and with many of you who listen in. Here's what I learned: Tech titans such as Google, Amazon, and Microsoft invested heavily in tools that make AI more accessible and easier to use All this investment is still the exception, not the norm These non-traditional people who should be coming to your table ...and why you should be cautious about making tech your scapegoat This conversation was taken from our AI: In Real Life. If you want to hear more AI episodes like this one, check us out on Apple Podcasts here. If you don’t use Apple Podcasts, you can find every episode here.

AI: In-Real-Life is a podcast dedicated to democratizing artificial intelligence for today’s fastest growing companies. Whether you’re looking to learn from actual implementers and industry experts using the latest AI software to enhance every potential customer’s experience, or simply hear about making AI more accessible to a broader market, this is the podcast for you. Each episode features topics like: customer engagement, employee support, chatbots, natural language processing, data intelligence software, knowledge base, intuitive platforms, omni-channel engagement, live chat software, customer experience, customer service, customer interactions, deep learning, and more.

In this episode, Stephen George talks to Ryan Lester, fundraiser, advocate and campaigner on diversity and inclusion and AFP Toronto Committee member on building cultures though diversity and inclusion. Ryan explores the power of bringing your whole self to an organisation, what diversity and inclusion actually means, what gets in the way and how to embrace it The Culture Club started as a panel session at IFC in October 2018 and was followed up by a panel session at AFP Toronto 2018. The sessions looked at how organisations build and support amazing cultures, encouraging the personalities of individuals and the organisations to emerge and that allows people to connect and align with core values and messages. This series on the Good Leaders Podcast continues that exploration, looking at the barriers and opportunities in a great culture, how power can make or break a culture, the impacts on fundraising, how brand can help or hinder, on aspiration, the behaviours needed and how to build a place where the culture becomes the catalyst for great work and change. Culture Club on Good Leaders is brought to you by the amazing gang at Blakely. Blakely are an integrated Marketing & Fundraising agency from North America with a powerful personality that delivers great high value programmes, experiences and relationships, and builds bridges that brings together marketing, comms and fundraising to offer donors an inspiring experience that raises more money for your mission. To find out more about Blakely go to blakelyjourney.com To sign up to hear more from Stephen & Good Leaders go to https://stephengeorge.lpages.co/optin/ Or to find out more about Stephen and his work, view his blog and make contact, go to stephenwgeorge.com Don’t forget to subscribe and leave a review

General Manager of Football David Noble (@8.20) joins the Roar Deal podcast this week to discuss the upcoming AFL Trade and Draft period.  Noble talks about Ryan Lester's re-signing, what goes on at the combine this week and all the trade speculation.

Catch Ryan Lester (24:51) and new recruit Tom Fullarton (50:01) on the latest episode of the Roar Deal with Dom Fay and Michael Whiting.

This week T3 tackles a real KC Taco Heavy Hitter! It's gotta be right up there on the Mt. Rushmore of KC Taco Joints! With 5 KC Locations...it's MARGARITA'S! And Dave's special guests this episode are a couple of thespians who met across the pond, Kaitlin Gould (A Yank from KC) and Ryan Lester (A Brit from England)! So we take this opportunity to talk to them about everything food wise in the UK, as well as the upcoming Royal Wedding! We find out what the taco scene is like in the UK and why Americans give British food such a bad rap? We play "Guess that Funny British Phrase", check the Taco Ticker and do Bad Reviews in a Funny Voice! Other taco topics covered: The possibility of a TACO BELL SPACE STATION, THE HISTORY OF THE MARGARITA and we witness Ryan eating his very first American Taco!! Tell all your geezers to tune in! This episode is jolly good!