Podcasts about uniphore

Send us a textDavid Anderson (Co-Founder and COO at SellingInnovations) joined Eric Gruber and Kristina Jaramillo to discuss how GTM teams can drive greater stage progression and avoid accounts going dark - an issue that many companies like Uniphore struggle with today. Listen to this podcast to see how you can enable buyers to overcome their fear of risk, failure, disruption and spiraling costs. Learn how you can help buyers become uncomfortable in their current situation -- and comfortable with making change. 

Customer expectations have skyrocketed—people now demand instant, personalized, and seamless interactions across every touchpoint. But are companies truly meeting these expectations, or are they still stuck in reactive customer service models? What if AI could completely transform the customer experience into something proactive, predictive, and even empathetic? Joining me today is Vinod Muthukrishnan, VP & COO of Webex Customer Experience at Cisco. Vinod is a leader in the future of customer experience (CX), helping organizations use AI to anticipate customer needs, deliver seamless automation, and create personalized interactions at scale. Vinod Muthukrishnan is the VP & COO for the Webex Customer Experience Business Unit, overseeing Go To Market, Customer, and Business Operations. In this role he collaborates with Cisco field teams, partners, and customers to deliver innovative solutions. His passion lies in creating products that solve real customer pain points and providing a seamless customer experience. He also values building strong communities, teams, culture, and operating rhythms.Previously, Vinod spent three years in Enterprise AI at Uniphore, a Cisco Investments Portfolio Company, where he developed a product enabling Citizen Developers to create AI and automation solutions. He managed Uniphore's customer functions, including Delivery, Technical Support, Customer Success, and AI consulting, helping enterprises align their business goals with AI roadmaps.Vinod was also VP & COO at the Webex Contact Center Business Unit during a period of significant growth and innovation. During his tenure at the BU, the IMI CPaaS business was acquired, and Webex Contact Center was launched. These two initiatives now serve as the foundations of the Webex Customer Experience Business Unit. Vinod oversaw all GTM functions.He joined Cisco when his startup, CloudCherry, was acquired in 2019. As Co-Founder and CEO of CloudCherry, he and his team developed a Customer Experience Platform that became Webex Experience Management. They also built the foundations of the Customer Journey Data Service, essential to the Webex Portfolio today.Coming from a military family, Vinod began his career in the Merchant Marine at 18, becoming a certified First Officer with Maersk Line and sailing to over 60 countries. He later joined the founding team at MarketSimplified, which introduced mobile trading to major brokerages like TD Ameritrade and OptionsExpress. RESOURCESCisco: https://www.cisco.com Catch the future of e-commerce at eTail Boston, August 11-14, 2025. Register now: https://bit.ly/etailboston and use code PARTNER20 for 20% off for retailers and brandsOnline Scrum Master Summit is happening June 17-19. This 3-day virtual event is open for registration. Visit www.osms25.com and get a 25% discount off Premium All-Access Passes with the code osms25agilebrandDon't Miss MAICON 2025, October 14-16 in Cleveland - the event bringing together the brights minds and leading voices in AI. Use Code AGILE150 for $150 off registration. Go here to register: https://bit.ly/agile150Connect with Greg on LinkedIn: https://www.linkedin.com/in/gregkihlstromDon't miss a thing: get the latest episodes, sign up for our newsletter and more: https://www.theagilebrand.showCheck out The Agile Brand Guide website with articles, insights, and Martechipedia, the wiki for marketing technology: https://www.agilebrandguide.com The Agile Brand podcast is brought to you by TEKsystems. Learn more here: https://www.teksystems.com/versionnextnowThe Agile Brand is produced by Missing Link—a Latina-owned strategy-driven, creatively fueled production co-op. From ideation to creation, they craft human connections through intelligent, engaging and informative content. https://www.missinglink.company

Customer expectations have skyrocketed—people now demand instant, personalized, and seamless interactions across every touchpoint. But are companies truly meeting these expectations, or are they still stuck in reactive customer service models? What if AI could completely transform the customer experience into something proactive, predictive, and even empathetic? Joining me today is Vinod Muthukrishnan, VP & COO of Webex Customer Experience at Cisco. Vinod is a leader in the future of customer experience (CX), helping organizations use AI to anticipate customer needs, deliver seamless automation, and create personalized interactions at scale. Vinod Muthukrishnan is the VP & COO for the Webex Customer Experience Business Unit, overseeing Go To Market, Customer, and Business Operations. In this role he collaborates with Cisco field teams, partners, and customers to deliver innovative solutions. His passion lies in creating products that solve real customer pain points and providing a seamless customer experience. He also values building strong communities, teams, culture, and operating rhythms.Previously, Vinod spent three years in Enterprise AI at Uniphore, a Cisco Investments Portfolio Company, where he developed a product enabling Citizen Developers to create AI and automation solutions. He managed Uniphore's customer functions, including Delivery, Technical Support, Customer Success, and AI consulting, helping enterprises align their business goals with AI roadmaps.Vinod was also VP & COO at the Webex Contact Center Business Unit during a period of significant growth and innovation. During his tenure at the BU, the IMI CPaaS business was acquired, and Webex Contact Center was launched. These two initiatives now serve as the foundations of the Webex Customer Experience Business Unit. Vinod oversaw all GTM functions.He joined Cisco when his startup, CloudCherry, was acquired in 2019. As Co-Founder and CEO of CloudCherry, he and his team developed a Customer Experience Platform that became Webex Experience Management. They also built the foundations of the Customer Journey Data Service, essential to the Webex Portfolio today.Coming from a military family, Vinod began his career in the Merchant Marine at 18, becoming a certified First Officer with Maersk Line and sailing to over 60 countries. He later joined the founding team at MarketSimplified, which introduced mobile trading to major brokerages like TD Ameritrade and OptionsExpress. RESOURCESCisco: https://www.cisco.com Catch the future of e-commerce at eTail Boston, August 11-14, 2025. Register now: https://bit.ly/etailboston and use code PARTNER20 for 20% off for retailers and brandsOnline Scrum Master Summit is happening June 17-19. This 3-day virtual event is open for registration. Visit www.osms25.com and get a 25% discount off Premium All-Access Passes with the code osms25agilebrandDon't Miss MAICON 2025, October 14-16 in Cleveland - the event bringing together the brights minds and leading voices in AI. Use Code AGILE150 for $150 off registration. Go here to register: https://bit.ly/agile150Connect with Greg on LinkedIn: https://www.linkedin.com/in/gregkihlstromDon't miss a thing: get the latest episodes, sign up for our newsletter and more: https://www.theagilebrand.showCheck out The Agile Brand Guide website with articles, insights, and Martechipedia, the wiki for marketing technology: https://www.agilebrandguide.com The Agile Brand podcast is brought to you by TEKsystems. Learn more here: https://www.teksystems.com/versionnextnowThe Agile Brand is produced by Missing Link—a Latina-owned strategy-driven, creatively fueled production co-op. From ideation to creation, they craft human connections through intelligent, engaging and informative content. https://www.missinglink.company

Le sommet mondial sur l'intelligence artificielle (IA) s'ouvre à Paris, lundi 10 février, avec l'Inde en tant que coprésidente de cet événement. Après avoir embrassé la révolution d'internet et le boom des start-ups, le pays souhaite désormais prendre part pleinement à la révolution mondiale de l'IA. Les start-ups se multiplient, créant de nombreux emplois, mais l'Inde demeure encore dépendante dans le domaine de la recherche fondamentale en IA. De notre envoyé spécial à Bangalore, Pavithra Ramanna travaille en terrasse d'un café végan dans un quartier huppé. L'entreprise Zuru AI, pour laquelle elle exerce, a fait le choix de ne pas posséder de bureaux physiques pour ses 3 000 employés : « Notre client nous demande de capturer des informations sur des documents, comme un permis de conduire. Noms, date de naissance : un algorithme se charge de les extraire. »Avec les avancées de l'IA, fini le temps des saisies manuelles et répétitives. « Le travail humain est passé au niveau supérieur. Il y a cinq ans, on notait tout à la main. Aujourd'hui, on repère juste les erreurs de l'algorithme pour maximiser sa fiabilité. Même dans l'intelligence générative, qui fait le buzz, cette supervision humaine est indispensable à la qualité », explique Pavithra Ramanna.À 32 ans, cette employée est optimiste sur le potentiel de l'IA pour l'Inde, la première population mondiale : « Ici, on est à Bangalore, le hub des nouvelles technologies en Inde. Mais nous créons des emplois dans des régions plus pauvres, où les opportunités sont moins nombreuses. »À lire aussiSommet de l'IA: Emmanuel Macron annonce 109 milliards d'euros d'investissements en FranceL'IA, une priorité nationaleLe Premier ministre, Narendra Modi, évoque l'IA dans presque chacun de ses discours. Convaincu que l'Inde peut en tirer profit, il sait également que la population indienne est particulièrement attirée par la tech. D'un côté, l'intelligence artificielle, de l'autre, l'Inde, qui aspire à innover, a résumé le leader indien avant l'ouverture du sommet de l'IA à Paris, que son pays copréside.« Lancer son entreprise dans l'IA en Inde apporte autant d'embûches que de savoir-faire. Il y a tellement de langues, d'émotions et de cultures différentes à comprendre », confie Ravi Saraogi, fondateur d'Uniphore, une start-up indienne de deep tech, fondée en 2007, aujourd'hui forte de 900 employés à travers le monde.Uniphore est née au sein de l'Indian Institute of Technology (IIT) de Madras, l'un des centres d'excellence technologique les plus réputés d'Inde. « Lorsque l'Inde développe une technologie, elle la développe pour un pays si divers qu'à l'arrivée, vous avez un produit qui couvre différents besoins dans le monde entier. Couplé à son vivier de talents, cela en fait un écosystème unique », insiste Ravi Saraogi.Les ambitions du gouvernement indien pour l'IAPour placer l'Inde parmi les leaders mondiaux de l'IA, le gouvernement a lancé une initiative dotée d'un milliard d'euros et acquis des puces de l'entreprise Nvidia. Ce volontarisme, cependant, reste modeste comparé aux 500 milliards de dollars investis par l'administration Trump. Si les opportunités sont bien réelles pour l'Inde, les financements demeurent insuffisants pour lui permettre de se libérer des modèles d'intelligence artificielle développés ailleurs dans le monde.À lire aussiAu Sommet de l'IA à New Delhi, 29 pays s'accordent pour démocratiser et réguler son développement

Le sommet mondial sur l'intelligence artificielle (IA) s'ouvre à Paris, lundi 10 février, avec l'Inde en tant que coprésidente de cet événement. Après avoir embrassé la révolution d'internet et le boom des start-ups, le pays souhaite désormais prendre part pleinement à la révolution mondiale de l'IA. Les start-ups se multiplient, créant de nombreux emplois, mais l'Inde demeure encore dépendante dans le domaine de la recherche fondamentale en IA. De notre envoyé spécial à Bangalore, Pavithra Ramanna travaille en terrasse d'un café végan dans un quartier huppé. L'entreprise Zuru AI, pour laquelle elle exerce, a fait le choix de ne pas posséder de bureaux physiques pour ses 3 000 employés : « Notre client nous demande de capturer des informations sur des documents, comme un permis de conduire. Noms, date de naissance : un algorithme se charge de les extraire. »Avec les avancées de l'IA, fini le temps des saisies manuelles et répétitives. « Le travail humain est passé au niveau supérieur. Il y a cinq ans, on notait tout à la main. Aujourd'hui, on repère juste les erreurs de l'algorithme pour maximiser sa fiabilité. Même dans l'intelligence générative, qui fait le buzz, cette supervision humaine est indispensable à la qualité », explique Pavithra Ramanna.À 32 ans, cette employée est optimiste sur le potentiel de l'IA pour l'Inde, la première population mondiale : « Ici, on est à Bangalore, le hub des nouvelles technologies en Inde. Mais nous créons des emplois dans des régions plus pauvres, où les opportunités sont moins nombreuses. »À lire aussiSommet de l'IA: Emmanuel Macron annonce 109 milliards d'euros d'investissements en FranceL'IA, une priorité nationaleLe Premier ministre, Narendra Modi, évoque l'IA dans presque chacun de ses discours. Convaincu que l'Inde peut en tirer profit, il sait également que la population indienne est particulièrement attirée par la tech. D'un côté, l'intelligence artificielle, de l'autre, l'Inde, qui aspire à innover, a résumé le leader indien avant l'ouverture du sommet de l'IA à Paris, que son pays copréside.« Lancer son entreprise dans l'IA en Inde apporte autant d'embûches que de savoir-faire. Il y a tellement de langues, d'émotions et de cultures différentes à comprendre », confie Ravi Saraogi, fondateur d'Uniphore, une start-up indienne de deep tech, fondée en 2007, aujourd'hui forte de 900 employés à travers le monde.Uniphore est née au sein de l'Indian Institute of Technology (IIT) de Madras, l'un des centres d'excellence technologique les plus réputés d'Inde. « Lorsque l'Inde développe une technologie, elle la développe pour un pays si divers qu'à l'arrivée, vous avez un produit qui couvre différents besoins dans le monde entier. Couplé à son vivier de talents, cela en fait un écosystème unique », insiste Ravi Saraogi.Les ambitions du gouvernement indien pour l'IAPour placer l'Inde parmi les leaders mondiaux de l'IA, le gouvernement a lancé une initiative dotée d'un milliard d'euros et acquis des puces de l'entreprise Nvidia. Ce volontarisme, cependant, reste modeste comparé aux 500 milliards de dollars investis par l'administration Trump. Si les opportunités sont bien réelles pour l'Inde, les financements demeurent insuffisants pour lui permettre de se libérer des modèles d'intelligence artificielle développés ailleurs dans le monde.À lire aussiAu Sommet de l'IA à New Delhi, 29 pays s'accordent pour démocratiser et réguler son développement

Market contrarian David Woo discusses whether the Department of Government Efficiency, led by Elon Musk and Vivek Ramaswamy, can meaningfully cut government spending without touching entitlements or defense.  Plus, RBC's Helima Croft contrasts what OPEC+ can do with oil production and prices against President-elect Trump's aim of boosting U.S. drilling.  And, the CEO of Uniphore, one of the world's top emerging AI technology companies, discusses the outlook for the fast-growing market.

How can generative AI be used to transform product management? In this episode of the CPO Rising Series hosted by Products That Count Resident CPO Renee Niemi, Uniphore CPO Tushar Shah shares insights on how Uniphore is leveraging generative AI to transform product management and enable enterprises to harness the technology across various business functions. Tushar discusses Uniphore's evolution from a SaaS company to a platform provider, allowing customers to deploy large and small language models tailored to their specific industry and use cases. He highlights the importance of understanding customer journeys and using AI to identify opportunities for improving self-service experiences and reducing customer service costs.

The reason to bring AI or any other such technology into a company is to drive business outcomes, and Uniphore has delivered these outcomes by packaging AI solutions as software-as-a-service, CEO Umesh Sachdev tells Bloomberg Intelligence. In this episode of the Tech Disruptors podcast, Sachdev joins BI senior technology analyst Mandeep Singh to discuss the AI opportunity with conversational interfaces in large enterprises. They examine contact centers, video conferencing to CRM systems, the growing use cases for customizing and deploying large language models with an application layer.

Today's guest is Shane Bray, Chief Customer Experience Officer (CXO) at Blue Cross and Blue Shield of Louisiana. He joins Emerj Senior Editor Matthew DeMello on today's program to examine how the convergence of healthcare and financial services presents a compelling opportunity for the integration of AI to elevate patient experiences and customer interactions in insurance workflows. Later, they take a closer look at the advantages of generative AI in addressing problems like the interoperability of different healthcare IT systems and giving caretakers a deeper understanding of patient behaviors and sentiment analysis. This episode is sponsored by Uniphore. Learn how brands work with Emerj and other Emerj Media options at emerj.com/ad1.

Today's guest is Ciprian Porutiu, Vice President of Operations and Strategy at Marsh McLennan. Prior to Marsh McLennan, Ciprian spent much of his career in IT leadership for various fintech firms. In conversation with Emerj CEO and Head of Research Daniel Faggella, Ciprian explains the fundamentals of a VUCA – short for volatile, uncertain, complex, and ambiguous – business landscape to a financial services executive audience. Throughout the episode, Ciprian offers insights into delivering the necessary business agility and addressing the acute challenges of scaling systems based on advanced technologies. Today's episode is sponsored by Uniphore. Find out more about sponsored content and how to engage with the Emerj audience at emerj.com/ad1.

Today's guest is Ivan Edwards, Vice President of Customer Interactions at Cadence Bank. Before his time at Cadence, Ivan served as Contact Center Manager and Assistant Vice President at Wells Fargo. Ivan joins Emerj CEO and Head of Research Daniel Faggella on today's show to discuss changing trends in online banking and customer interactions that have arisen in the post-pandemic financial services landscape. Together, they pull apart data showing new customer behaviors in different segments and demographics, and take a critical look at how banks can foster more intimate relationships with their customers. This episode is sponsored by Uniphore. To learn more about Emerj Media and how to reach the Emerj audience, visit emerj.com/ad1.

Customer success is an essential part of sales for SaaS companies because it ensures that customers are not just purchasing a product but also receiving value from it. It is crucial for companies to build customer success as a core part of their DNA early in their sales journey.Ravi Saraogi, Co-Founder & COO, Uniphore joins to discuss insights on Sales & Customer Success.

Uniphore, one of the world's largest AI-native companies, has announced a strategic partnership with Workair, the largest cloud communications specialist in Ireland, to bring enterprise AI to Ireland, with a priority placed on Ireland's world-class contact centres. With deep expertise and a track record of success working with enterprise scale companies, public sector and global contact centres, Workair will leverage Uniphore's X Platform and their industry-leading AI solutions to help clients select, deploy and support customer-centric solutions that best meet their specific needs. The Uniphore X Platform infuses multiple AI technologies into all areas of the enterprise that impact the customer, such as conversational AI, generative AI, knowledge AI, and emotion AI. As an established leader, Workair will leverage its expertise and the access it now has to industry leading technology with Uniphore to ensure its customers will be able to better handle customer-centric tasks such as sales, frontline support, and compliance management across contact centres. "Ireland has become a vibrant tech hub for innovation," said Umesh Sachdev, CEO at Uniphore. "Workair has been a major force driving innovation not only for Irish enterprises, but for global brands as well. We're thrilled to partner with Workair to deliver best-in-class customer experiences throughout Ireland and beyond. This collaboration is a critical step in expanding Uniphore's global footprint and ensuring our leading enterprise AI platform is recognised on the world's stage." To kick off this partnership, Uniphore and Workair gathered a select group of senior executives from Ireland's top businesses at an event at The Fire Steakhouse in Dublin on Thursday night Nov 16th 2023 to network and discuss the future of AI. The event was also attended by a very special guest, Brian O'Driscoll, a World Rugby Hall of Famer. "Workair has always been at the forefront of delivering easy-to-use, integrated and cost-effective customer communications to Ireland's contact centres," said Stephen Mackarel, Managing Director of Workair. "We are proud to partner with Uniphore and provide Ireland's call centres with enterprise AI capabilities that will empower agents to better address customer concerns, lower call times and improve the overall customer experience." "AI is clearly the next major force for business transformation and there is a huge opportunity for all customer-facing functions to leverage it for improved customer and employee/advisor experiences," said Dorothy O'Byrne, Managing Director at Contact Centre Management Association in Ireland. "CCMA is working with members to help identify and develop the opportunities that AI brings. We congratulate Workair, sponsors of the CCMA, on this partnership with Uniphore." Uniphore's enterprise-class, AI-native platform makes it easy for businesses to transform every part of the enterprise that impacts the customers. With the addition of the Workair partnership, Uniphore's platform is now available in over 20 countries. See more stories here.

Kim West is the Director of Product Marketing at Uniphore, one of the leading conversational automation technology and service companies. Kim joins us to share some of the top use cases for conversational automation across industries and shares some best practice in getting it right.Presented by TidioGrow your online store with the #1 customer success tool for eCommerce. Engage with your customers and website visitors in real-time. Provide personalized product recommendations. Use AI-powered chatbot workflows to move prospects through your sales funnel. And so much more.Save 20% on your subscription with the promo code VUX.Find out more about Tidio (use the link https://www.tidio.com/partners/vux/) Hosted on Acast. See acast.com/privacy for more information.

Imagine a world where AI seamlessly integrates into your daily workflows, driving productivity gains, efficiency increases, and automation. AI and in particular Generative AI is all over the media, and now companies are looking at how they should be introducing AI into the enterprise.While Generative AI platforms such as ChatGPT have been trained on publicly available data, they may not be suitable for always-on and mission-critical systems. So what's the opportunity for enterprise-grade AI?To answer this question, I'm delighted to have on this episode Umesh Sachdev, CEO of Uniphore,  an Enterprise-class, AI-native company that has set out to transform businesses delivering compelling and engaging customer and employee experiences.As we navigate the exciting yet challenging landscape of AI, we discuss potential pitfalls along the way. Umesh candidly shares insights into vital areas like regulation, data security, and total cost of ownership.We dive into how regulation is necessary, including guardrails for AI ensuring ethical use of public data, and protecting against biases and inappropriate use. Umesh also provided three actionable steps to ready your business for the AI revolution.More on UmeshUmesh on LinkedInUmesh on XResources MentionedJolt Effect, The: How High Performers Overcome Customer IndecisionUniphore websiteYour Host: Actionable Futurist® & Chief Futurist Andrew GrillFor more on Andrew - what he speaks about and recent talks, please visit ActionableFuturist.com Andrew's Social ChannelsAndrew on LinkedIn@AndrewGrill on Twitter @Andrew.Grill on InstagramKeynote speeches hereAndrew's upcoming book

How do we keep all our tech in check?Well, that's exactly what Walnut asked their panelists from AI21 Labs, Sales Assembly, and Uniphore during their latest #WeAreProspects webinar. And while the event was a blast, what really knocked our virtual socks off was just how many sales leaders tuned in. This shows just how important it is to ensure that AI and tech are making the buying process better and not distancing us from our prospects.It was really interesting to hear all of the practical tips our experts gave on which emerging technologies they're currently using and when they avoid them altogether. 

On this episode we have on Michelle Craig, from Uniphore!  Michelle is an Inside Sales Executive and we discuss why salespeople can turbo-charge their success by mastering multiple communication channels  Email, phone calls, social media.  Having a skillset to succeed at each will set you up for success no matter where you sell or what you sell.  Finally,  we also get into an aside on prospecting, the mindset you need and how Michelle personally found a way to excel at something so many salespeople find difficult.You can find Michelle at https://www.linkedin.com/in/mcraigpdx/Email us at stuffaboutsales@gmail.com

Long sales cycles, low win rates, low deal sizes, limited impact to ARR, GRR and NRR. What's causing this... Misalignment with accounts and buyers as there is a lack of customer research. There's a lack of data so there are misaligned messages, content, interactions and experiences. In this podcast, Vladimir Blagojević, cofounder of FullFunnel.io, discusses with Kristina Jaramillo and Eric Gruber 17+ ABM data sources that should be leveraged for creating the ICP, prioritizing accounts and guiding content, messaging, GTM motions, and prospect interactions. Here Are the Key Points to Remember From This Podcast:1.      One of the key root causes for sales and marketing misalignment is that most teams have a vague and broad ICP that was not driven by ABM data and account intelligence.  This vague and broad ICP is why sales and marketing teams are wasting resources, energy, and dollars on accounts that have low predictability of closing and why teams struggle to increase their ACV. By collecting the right ABM data, Personal ABM clients are seeing a minimum of 2-3X average deal sizes. One of Vlad's clients saw a 10X increase in deal sizes where they were almost getting 7-figure wins.2.       Many GTM teams use intent data for prioritization. But they do not use enough intent data sources to get the complete story. Studies from Intentsify show that the most successful companies using intent data are using 3 or more sources of intent data. You will learn about all of the different intent data sources and why 1st party data is the most important and most reliable.3.       Many GTM teams are reacting to intent data and sharing content based on where the intent was vs. using it as a springboard and uncovering the why behind the intent. They are not collecting the data that's needed to hypothesize what's going on inside target accounts so you can align with the prospect's story and vision to have a differentiated social, email and live conversation.4.       Account intelligence should guide content, messaging and interactions. During the podcast, you'll hear how a conversational AI firm struggled with accounts like Bank of America, TD Bank and JP Morgan Chase going dark because sales and marketing were telling generic “industry” stories vs. the individual bank's story. They didn't align with each bank's AI maturity, situation, challenges, gaps, and impacts.5.        How your podcast should be a source for prospect data and intelligence.  We previously showed how our ABM Done Right Podcast helped us engage and win accounts like Uniphore. Here Are the 17+ ABM Data Sources That Were Covered in This Podcast:·        1st party intent data·        Review sites like G2·        B2B media·        Bidstream data·        Co-op data·        Trending data·        Relationship info·        Engagement info·        Revenue analysis·        Key account analysis·        Customer research·        Your own podcast·        Firmographics·        Technographics·        Employee profiles·        Account research·        Buyer research·        Changes and events

Dan welcomes Bishop James Golka, Diocese of Colorado Springs to discuss an open letter sent to parishioners in the wake of radical abortion bills being passed in the General Assembly and signed quietly last Friday by Governor Jared Polis. Adam Kucera, Director of Sales for Uniphore, joins Dan to discuss the upside and drawbacks of Artificial Intelligence on a global scale - including the moral and ethical concerns of the technology getting into the wrong hands.

Adam Kucera, Director of Sales for Uniphore, joins Dan to discuss the upside and drawbacks of Artificial Intelligence on a global scale - including the moral and ethical concerns of the technology getting into the wrong hands.

Boom! Tim Harris from Uniphore joins us on the Surf and Sales podcast. What started as a conversation around Product Marketing and Sales quickly shifted to whether sales influencers need to mention if they are posting paid content.  One to One vs. One to Many messaging What is a strong voice as a brand Influencers disclosure to paid content. Big props to Hubspot for making us a part of the Hubspot Podcasting Network! They even offer free tools to help your sales and marketing team. Click Here  Connect with us on LinkedIn Richard Harris Scott Leese Want to go to Costa Rica? Come to the next Surf and Sales event! Register Here!  

Uniphore, a privately held startup company, recently achieved the coveted status of a "unicorn" by raising $400 million, giving it a valuation of $2.5 billion. The company, which made its name in conversational AI, is revolutionizing the way contact center agents have conversations by harnessing the power of machine learning. Imagine this scenario: A customer calls to request internet installation at their new apartment. With the help of Uniphore's AI technology, the agent can automatically scan the system to find out what modem the customer currently has, what technology is already installed at the new property, and when an installation technician is available. This means the call is resolved quickly and efficiently without needing multiple back-and-forth exchanges. The AI can also automatically log follow-up actions, freeing up the agent to move on to the next call. But Uniphore's innovation continues beyond there. The company has expanded its business into "emotion AI" - a subset of AI that can gauge human emotions during sales calls. This allows for feedback to be provided to sellers and pitchers, highlighting the most engaging parts of the pitch and points of concern that need to be addressed to close the deal. Umesh Sachdev, CEO & Co-Founder of Uniphore, is the mastermind behind this revolutionary technology. In this podcast episode, he shares the story behind the company and its exciting journey into the world of AI.

Uniphore is excited to launch its newest podcast B2B EQ!On this episode of Conversations That Matter, host Randy Ksar chats with Tim Harris, Uniphore's Director of Product Marketing and upcoming podcast host. Tim gives us a preview of what you can expect from the new podcast, and how EQ is something that anyone can improve. B2B EQ will be going live on February 3rd, 2023!Takeaways:Uniphore's newest podcast B2B EQ dives into what it takes to build rapport with prospects, move deals forward, and explore the important soft skills needed for sales teams. While automation offers many advantages, good communication and interpersonal skills will never lose their value.EQ is something that everyone can improve and control.Quote of the Show:“You learn so much when you actually talk to prospects.” - Tim Harris Links:LinkedIn: https://www.linkedin.com/in/timuncorked/Ways to Tune In:Apple Podcast: https://podcasts.apple.com/us/podcast/conversations-that-matter-podcast-for-contact-center/id1525650658Spotify: https://open.spotify.com/show/6Xx9G8w6bntQayIpbkgxc5?si=cNeVuJicSHagsftlpL8-tgGoogle Podcast: https://podcasts.google.com/feed/aHR0cHM6Ly9jb252ZXJzYXRpb25zdGhhdG1hdHRlcnBvZGNhc3QubGlic3luLmNvbS9yc3M

Declan Mulkeen (CMO at strategicabm and host of the Let's Talk ABM Podcast) recently posted on LinkedIn that his firm just won a new client - a billion dollar business. And, the source: his Let's talk ABM Podcast.At Personal ABM, we also recently won a new client, Uniphore, a conversational AI firm with a 2.5-billion-dollar valuation, and the source was our ABM Done Right Podcast. Vijai Shankar (VP of Global Marketing at Uniphore) was one of our podcast guest experts, and we talked about why product marketing should lead ABM. Listen to this podcast to see how and why a decision-maker podcast strategy should be part of your ABM program.

Maddening plotlines. Mercurial characters. Unexpected outcomes. Is it an episode of The Twilight Zone or a day in the life of a call center agent? From seething callers to self-defeating processes—agents today deal with a lot. (It's no wonder that poor agent experience is leading to record disengagement and turnover.) But just how bad—or how strange—can customer interactions get? Let's count down the top four call center crime in this episode of Conversations that Matter, a podcast by Uniphore. Links discussed in this episode:CX Nightmares - https://www.uniphore.com/blog/cx-nightmares-4-horror-stories-from-the-call-center/Uniphore - https://www.uniphore.comShare your CX nightmare - https://www.linkedin.com/feed/update/urn:li:activity:6991519196136226816

Live from the Uniphore Studios in sunny California, it's the CX Day live stream! Join us for a round-table discussion of some of the issues, challenges, and myths in the CX field. Today's guests are Jeannie Walters - CEO & Chief Customer Experience Investigator at Experience Investigators, and Shawn Nason - CEO & Founder, Chief Experience Officer at MOFI. On this episode, Jeannie and Shawn chat with host Randy Ksar to debunk some CX myths and answer questions from the audience.Takeaways:CX Myth: “CX is not a business strategy”. To properly build a robust CX platform in your company, it needs to be intentional. Simply telling yourselves that you need to treat customers better won't magically change your culture.CX Myth: “CX should be siloed and its own department”. A successful CX program is one that treats CX, customer success, and customer service as a collective strategy. A good litmus test for the priority your business has for CX is to look at the org chart. If the CXO is 3 or 4 reports down, CX likely isn't a high priority. Pay attention to your frontline CX workers. By empowering them, you reduce the turnover rate and increase job satisfaction and productivity. CX education has a long way to come. Education programs need to be taught by people who have worked in these roles. CX is happening regardless of your investment in it. Even if you don't have a CX strategy, customers are still having experiences with your brand.One of the biggest challenges facing the industry is integrating and centralizing customer data. You can't predict things for customers if you can't look at their history. Quote of the Show:“How can we say customer experience is a priority when it doesn't have a budget.” - Jeannie Walters“If higher ed is going to teach it, make sure you're doing it with someone who has been in the trenches.” - Shawn Nason“Sometimes people don't even realize they're doing customer experience.” - Randy KsarLinks:Jeannie:Twitter: https://twitter.com/jeanniecwLinkedIn: https://www.linkedin.com/in/jeanniewalters/Website: https://experienceinvestigators.com/Podcast: http://www.crackthecustomercode.com/Shawn:Twitter: https://twitter.com/manonfiresocialLinkedIn: https://www.linkedin.com/in/nasonshawn/Website: https://www.mofi.co/Podcast: https://shawnnason.com/the-combustion-chronicles-2/Ways to Tune In:Apple Podcast: https://podcasts.apple.com/us/podcast/conversations-that-matter-podcast-for-contact-center/id1525650658Spotify: https://open.spotify.com/show/6Xx9G8w6bntQayIpbkgxc5?si=cNeVuJicSHagsftlpL8-tgGoogle Podcast: https://podcasts.google.com/feed/aHR0cHM6Ly9jb252ZXJzYXRpb25zdGhhdG1hdHRlcnBvZGNhc3QubGlic3luLmNvbS9yc3M

Chris Van't Hof, Director of Revenue Operations at CB Insights, joins us on this episode of the OpsStars podcast to share his expertise and experience building a top-notch RevOps team. Previously, Chris was the Director of Global Revenue Operations for Uniphore, Director of Sales Operations for Honor and NextHealth, and Senior Analyst of Sales Operations and Pricing at ServiceSource. His experience is heavily focused on providing sales teams with insightful and actionable recommendations about product offerings, consultative selling tactics, customer retention, and pricing strategy. Today, Chris will share some of that experience to provide you with practical insights and advice you can apply to your business and RevOps team.

If there was one theme in the startup ecosystem that dominated 2021, it was unicorns! After all, 2021 saw the rise and rise of India's start-ups with the unicorn-base doubling. Out of India's 90 unicorns at the beginning of 2022, about 46 had emerged in 2021 itself. “The unicorn wave in India is still going strong: one unicorn has been added every five days within the first two months of 2022, and India is expected to have 100+ new unicorns in 2022” - HDFC Securities report   And, in various quarters, the optimism has also carried on into 2022. According to an HDFC Securities report, accelerated funding activity is expected to create over 100 new unicorns in India in 2022. In fact, according to a report, from the beginning of 2022 till April-end, India saw the rise of 14 new unicorns. These are Fractal, LEAD, Darwinbox, DealShare, ElasticRun, Livspace, Xpressbees, Uniphore, Hasura, CredAvenue, Amagi, Oxyzo, Games24x7 and Open. All of this, has papered over some of the early indications in the ecosystem -- from corporate governance concerns to the sobering performance of some start-up IPOs. And, dark clouds could be around the corner. A number of venture capitalists recently told Business Standard that the pace at which unicorns will emerge in India might get a bit slower in 2022. One of the major reasons for this slowdown could be the challenges within the ‘soonicorn' ecosystem. In fact, only a handful of soonicorns have been able to raise funds in the first quarter of CY22.   “The pace will reduce in the second half of the year due to global macro risks affecting liquidity. But net-net, we may still end up with a number close to that of 2021” - Anand Prasanna, Managing Partner, Iron Pillar Fund Iron Pillar Fund Managing Partner Anand Prasanna told Business Standard that the pace at which unicorns emerge would reduce in the second half of the year owing to the effect of global macro risks on liquidity. According to Prasanna, increasing customer acquisition costs, poor performance by some consumer tech unicorns that went for IPO recently, and India's macro-economic challenges could affect the pace of unicorn creation in 2022. Some other reasons for the slowdown are a spike in the US interest rates, the Russia-Ukraine conflict and of course the rising inflation. Another major reason for a slowdown in unicorn creation could be that   After a frenzied investment activity in 2021, the market is likely to be cautious this year and investors much more choosy. This could be another reason for a slowdown in unicorn creation, and not necessarily a bad thing. There might be a need to slow things down and look at the sustainability of these unicorns. Let's start with valuations. Consider the funding lifecycle of a start-up. First comes the seed round. Then comes Series A, Series B, Series C, and pre-IPO series rounds, all of which usually culminate in an IPO. Now, as one news agency pointed out, there are doubts that the valuations, which multiply with every funding round, are based in a large part on opaque formulas. Metrics that are the gold-standard for traditional companies, from profit after tax to EBIDTA, are not generally useful when it comes to companies that continue to run in losses. Instead, cost of goods sold, GMV and active user counts are the valuation metrics that have to be used. This might not be a matter of great concern as long as it is the venture capitalists alone who are shelling out cash based on these valuations. But, it becomes unsettling when retail investors get involved through an IPO. Then there are matters of ethics and corporate governance. Amid reports of data fraud and tax evasion at Indian start-ups, the Commerce and Industry Minister Piyush Goyal recently said that new-age companies must strengthen ethical and corporate governance standards, otherwise, start-ups would earn a bad name. While Goyal didn't mention the name of the startups, his statement comes after

Introducing emotions in Artificial Intelligence is the next big thing in Machine Learning. Ibrahim Sani speaks with Ravi Saraogi, Co-founder and President of Uniphore APAC, on how to make this possible.

On Tech News Weekly, Mikah Sargent and Jason Howell talk about CNN's decision to shut down its subscription streaming service, CNN+. For this story and more, check out Tech News Weekly: https://twit.tv/tnw/231 Hosts: Mikah Sargent and Jason Howell You can find more about TWiT and subscribe to our podcasts at https://podcasts.twit.tv/

On Tech News Weekly, Mikah Sargent and Jason Howell talk about CNN's decision to shut down its subscription streaming service, CNN+. For this story and more, check out Tech News Weekly: https://twit.tv/tnw/231 Hosts: Mikah Sargent and Jason Howell You can find more about TWiT and subscribe to our podcasts at https://podcasts.twit.tv/

On Tech News Weekly, Mikah Sargent and Jason Howell talk about CNN's decision to shut down its subscription streaming service, CNN+. For this story and more, check out Tech News Weekly: https://twit.tv/tnw/231 Hosts: Mikah Sargent and Jason Howell You can find more about TWiT and subscribe to our podcasts at https://podcasts.twit.tv/

Sales software and video-conferencing applications turn to computer vision for more insight into impact. Netflix is facing a stock drop after it announced plans to tackle poor subscription rates. Just a few weeks after its launch, CNN+ is reportedly shutting down. "BeReal." is a new social media platform that encourages authenticity. First, Kate Kaye of Protocol stops by to discuss emotion A.I. and sentiment analysis. The two technologies are often conflated, but Kaye argues the two are distinct. Then, The Washington Post's Alyssa Rosenberg provides some clarity on Netflix's dip in subscribers. The media streaming company may look to an ad-supported tier to help prop up its losses. Then, following up on his story from last week, Mikah shares the latest news regarding CNN+. According to Axios, the premium subscription service will shut down at the end of the month. Lastly, Jason shares his thoughts on the latest social media network to capture some cultural attention — "BeReal." aims to encourage its users to share candid, unguarded, realistic shots of their daily goings-on. Hosts: Jason Howell and Mikah Sargent Guests: Kate Kaye and Alyssa Rosenberg Download or subscribe to this show at https://twit.tv/shows/tech-news-weekly. Get episodes ad-free with Club TWiT at https://twit.tv/clubtwit Sponsors: checkout.com/tnw ZipRecruiter.com/tnw nureva.com

Sales software and video-conferencing applications turn to computer vision for more insight into impact. Netflix is facing a stock drop after it announced plans to tackle poor subscription rates. Just a few weeks after its launch, CNN+ is reportedly shutting down. "BeReal." is a new social media platform that encourages authenticity. First, Kate Kaye of Protocol stops by to discuss emotion A.I. and sentiment analysis. The two technologies are often conflated, but Kaye argues the two are distinct. Then, The Washington Post's Alyssa Rosenberg provides some clarity on Netflix's dip in subscribers. The media streaming company may look to an ad-supported tier to help prop up its losses. Then, following up on his story from last week, Mikah shares the latest news regarding CNN+. According to Axios, the premium subscription service will shut down at the end of the month. Lastly, Jason shares his thoughts on the latest social media network to capture some cultural attention — "BeReal." aims to encourage its users to share candid, unguarded, realistic shots of their daily goings-on. Hosts: Jason Howell and Mikah Sargent Guests: Kate Kaye and Alyssa Rosenberg Download or subscribe to this show at https://twit.tv/shows/tech-news-weekly. Get episodes ad-free with Club TWiT at https://twit.tv/clubtwit Sponsors: checkout.com/tnw ZipRecruiter.com/tnw nureva.com

Sales software and video-conferencing applications turn to computer vision for more insight into impact. Netflix is facing a stock drop after it announced plans to tackle poor subscription rates. Just a few weeks after its launch, CNN+ is reportedly shutting down. "BeReal." is a new social media platform that encourages authenticity. First, Kate Kaye of Protocol stops by to discuss emotion A.I. and sentiment analysis. The two technologies are often conflated, but Kaye argues the two are distinct. Then, The Washington Post's Alyssa Rosenberg provides some clarity on Netflix's dip in subscribers. The media streaming company may look to an ad-supported tier to help prop up its losses. Then, following up on his story from last week, Mikah shares the latest news regarding CNN+. According to Axios, the premium subscription service will shut down at the end of the month. Lastly, Jason shares his thoughts on the latest social media network to capture some cultural attention — "BeReal." aims to encourage its users to share candid, unguarded, realistic shots of their daily goings-on. Hosts: Jason Howell and Mikah Sargent Guests: Kate Kaye and Alyssa Rosenberg Download or subscribe to this show at https://twit.tv/shows/tech-news-weekly. Get episodes ad-free with Club TWiT at https://twit.tv/clubtwit Sponsors: checkout.com/tnw ZipRecruiter.com/tnw nureva.com

Sales software and video-conferencing applications turn to computer vision for more insight into impact. Netflix is facing a stock drop after it announced plans to tackle poor subscription rates. Just a few weeks after its launch, CNN+ is reportedly shutting down. "BeReal." is a new social media platform that encourages authenticity. First, Kate Kaye of Protocol stops by to discuss emotion A.I. and sentiment analysis. The two technologies are often conflated, but Kaye argues the two are distinct. Then, The Washington Post's Alyssa Rosenberg provides some clarity on Netflix's dip in subscribers. The media streaming company may look to an ad-supported tier to help prop up its losses. Then, following up on his story from last week, Mikah shares the latest news regarding CNN+. According to Axios, the premium subscription service will shut down at the end of the month. Lastly, Jason shares his thoughts on the latest social media network to capture some cultural attention — "BeReal." aims to encourage its users to share candid, unguarded, realistic shots of their daily goings-on. Hosts: Jason Howell and Mikah Sargent Guests: Kate Kaye and Alyssa Rosenberg Download or subscribe to this show at https://twit.tv/shows/tech-news-weekly. Get episodes ad-free with Club TWiT at https://twit.tv/clubtwit Sponsors: checkout.com/tnw ZipRecruiter.com/tnw nureva.com

Sales software and video-conferencing applications turn to computer vision for more insight into impact. Netflix is facing a stock drop after it announced plans to tackle poor subscription rates. Just a few weeks after its launch, CNN+ is reportedly shutting down. "BeReal." is a new social media platform that encourages authenticity. First, Kate Kaye of Protocol stops by to discuss emotion A.I. and sentiment analysis. The two technologies are often conflated, but Kaye argues the two are distinct. Then, The Washington Post's Alyssa Rosenberg provides some clarity on Netflix's dip in subscribers. The media streaming company may look to an ad-supported tier to help prop up its losses. Then, following up on his story from last week, Mikah shares the latest news regarding CNN+. According to Axios, the premium subscription service will shut down at the end of the month. Lastly, Jason shares his thoughts on the latest social media network to capture some cultural attention — "BeReal." aims to encourage its users to share candid, unguarded, realistic shots of their daily goings-on. Hosts: Jason Howell and Mikah Sargent Guests: Kate Kaye and Alyssa Rosenberg Download or subscribe to this show at https://twit.tv/shows/tech-news-weekly. Get episodes ad-free with Club TWiT at https://twit.tv/clubtwit Sponsors: checkout.com/tnw ZipRecruiter.com/tnw nureva.com

Sales software and video-conferencing applications turn to computer vision for more insight into impact. Netflix is facing a stock drop after it announced plans to tackle poor subscription rates. Just a few weeks after its launch, CNN+ is reportedly shutting down. "BeReal." is a new social media platform that encourages authenticity. First, Kate Kaye of Protocol stops by to discuss emotion A.I. and sentiment analysis. The two technologies are often conflated, but Kaye argues the two are distinct. Then, The Washington Post's Alyssa Rosenberg provides some clarity on Netflix's dip in subscribers. The media streaming company may look to an ad-supported tier to help prop up its losses. Then, following up on his story from last week, Mikah shares the latest news regarding CNN+. According to Axios, the premium subscription service will shut down at the end of the month. Lastly, Jason shares his thoughts on the latest social media network to capture some cultural attention — "BeReal." aims to encourage its users to share candid, unguarded, realistic shots of their daily goings-on. Hosts: Jason Howell and Mikah Sargent Guests: Kate Kaye and Alyssa Rosenberg Download or subscribe to this show at https://twit.tv/shows/tech-news-weekly. Get episodes ad-free with Club TWiT at https://twit.tv/clubtwit Sponsors: checkout.com/tnw ZipRecruiter.com/tnw nureva.com

Sales software and video-conferencing applications turn to computer vision for more insight into impact. Netflix is facing a stock drop after it announced plans to tackle poor subscription rates. Just a few weeks after its launch, CNN+ is reportedly shutting down. "BeReal." is a new social media platform that encourages authenticity. First, Kate Kaye of Protocol stops by to discuss emotion A.I. and sentiment analysis. The two technologies are often conflated, but Kaye argues the two are distinct. Then, The Washington Post's Alyssa Rosenberg provides some clarity on Netflix's dip in subscribers. The media streaming company may look to an ad-supported tier to help prop up its losses. Then, following up on his story from last week, Mikah shares the latest news regarding CNN+. According to Axios, the premium subscription service will shut down at the end of the month. Lastly, Jason shares his thoughts on the latest social media network to capture some cultural attention — "BeReal." aims to encourage its users to share candid, unguarded, realistic shots of their daily goings-on. Hosts: Jason Howell and Mikah Sargent Guests: Kate Kaye and Alyssa Rosenberg Download or subscribe to this show at https://twit.tv/shows/tech-news-weekly. Get episodes ad-free with Club TWiT at https://twit.tv/clubtwit Sponsors: checkout.com/tnw ZipRecruiter.com/tnw nureva.com

Sales software and video-conferencing applications turn to computer vision for more insight into impact. Netflix is facing a stock drop after it announced plans to tackle poor subscription rates. Just a few weeks after its launch, CNN+ is reportedly shutting down. "BeReal." is a new social media platform that encourages authenticity. First, Kate Kaye of Protocol stops by to discuss emotion A.I. and sentiment analysis. The two technologies are often conflated, but Kaye argues the two are distinct. Then, The Washington Post's Alyssa Rosenberg provides some clarity on Netflix's dip in subscribers. The media streaming company may look to an ad-supported tier to help prop up its losses. Then, following up on his story from last week, Mikah shares the latest news regarding CNN+. According to Axios, the premium subscription service will shut down at the end of the month. Lastly, Jason shares his thoughts on the latest social media network to capture some cultural attention — "BeReal." aims to encourage its users to share candid, unguarded, realistic shots of their daily goings-on. Hosts: Jason Howell and Mikah Sargent Guests: Kate Kaye and Alyssa Rosenberg Download or subscribe to this show at https://twit.tv/shows/tech-news-weekly. Get episodes ad-free with Club TWiT at https://twit.tv/clubtwit Sponsors: checkout.com/tnw ZipRecruiter.com/tnw nureva.com

Elon Musk, Bill Gates' Metaverse, Zuckerberg security detail Fast track.  Elon Musk Sued Over Delay in Disclosing Twitter (TWTR) Stake.  Elon Musk Wants to Buy Out Twitter (TWTR) in Final $43 Billion Unsolicited Bid.  Twitter adopts poison pill in bid to thwart Elon Musk takeover.  Fox News says it didn't authorize Truth Social account.  Why the Past 10 Years of American Life Have Been Uniquely Stupid.  Researchers find new malware variant after stopping attack on Ukrainian energy provider.  Ukraine Soldier Tears Down Russian Drone, Finds DSLR Camera, Bottle Cap.  California proposed ban on new gas-fueled cars by 2035.  Muting your mic reportedly doesn't stop big tech from recording your audio.  AI software from Uniphore, Sybill and Zoom detects customer emotions.  TikTok launches its own AR development platform, Effect House.  Mark Zuckerberg's Augmented Reality.  What a 1994 Bill Gates keynote tells us about the metaverse.  Remembering eWorld, Apple's forgotten online service.  Big Tech Is Pouring $925 Million Into Carbon Removal.  Intel sets 2040 net zero goal for carbon emissions.  Houston Astros' stadium will be the first in MLB to use Amazon's 'Just Walk Out' tech.  Mark Zuckerberg Security Costs $26.8 Million for Meta.  Bored Apes Go Hollywood With Coinbase-Produced Movie Trilogy. Host: Leo Laporte Guests: Brian McCullough, Harry McCracken, and Alex Lindsay Download or subscribe to this show at https://twit.tv/shows/this-week-in-tech Get episodes ad-free with Club TWiT at https://twit.tv/clubtwit Sponsors: checkout.com/twit ZipRecruiter.com/Twit eightsleep.com/twit Blueland.com/TWIT

Elon Musk, Bill Gates' Metaverse, Zuckerberg security detail Fast track.  Elon Musk Sued Over Delay in Disclosing Twitter (TWTR) Stake.  Elon Musk Wants to Buy Out Twitter (TWTR) in Final $43 Billion Unsolicited Bid.  Twitter adopts poison pill in bid to thwart Elon Musk takeover.  Fox News says it didn't authorize Truth Social account.  Why the Past 10 Years of American Life Have Been Uniquely Stupid.  Researchers find new malware variant after stopping attack on Ukrainian energy provider.  Ukraine Soldier Tears Down Russian Drone, Finds DSLR Camera, Bottle Cap.  California proposed ban on new gas-fueled cars by 2035.  Muting your mic reportedly doesn't stop big tech from recording your audio.  AI software from Uniphore, Sybill and Zoom detects customer emotions.  TikTok launches its own AR development platform, Effect House.  Mark Zuckerberg's Augmented Reality.  What a 1994 Bill Gates keynote tells us about the metaverse.  Remembering eWorld, Apple's forgotten online service.  Big Tech Is Pouring $925 Million Into Carbon Removal.  Intel sets 2040 net zero goal for carbon emissions.  Houston Astros' stadium will be the first in MLB to use Amazon's 'Just Walk Out' tech.  Mark Zuckerberg Security Costs $26.8 Million for Meta.  Bored Apes Go Hollywood With Coinbase-Produced Movie Trilogy. Host: Leo Laporte Guests: Brian McCullough, Harry McCracken, and Alex Lindsay Download or subscribe to this show at https://twit.tv/shows/this-week-in-tech Get episodes ad-free with Club TWiT at https://twit.tv/clubtwit Sponsors: checkout.com/twit ZipRecruiter.com/Twit eightsleep.com/twit Blueland.com/TWIT

Elon Musk, Bill Gates' Metaverse, Zuckerberg security detail Fast track.  Elon Musk Sued Over Delay in Disclosing Twitter (TWTR) Stake.  Elon Musk Wants to Buy Out Twitter (TWTR) in Final $43 Billion Unsolicited Bid.  Twitter adopts poison pill in bid to thwart Elon Musk takeover.  Fox News says it didn't authorize Truth Social account.  Why the Past 10 Years of American Life Have Been Uniquely Stupid.  Researchers find new malware variant after stopping attack on Ukrainian energy provider.  Ukraine Soldier Tears Down Russian Drone, Finds DSLR Camera, Bottle Cap.  California proposed ban on new gas-fueled cars by 2035.  Muting your mic reportedly doesn't stop big tech from recording your audio.  AI software from Uniphore, Sybill and Zoom detects customer emotions.  TikTok launches its own AR development platform, Effect House.  Mark Zuckerberg's Augmented Reality.  What a 1994 Bill Gates keynote tells us about the metaverse.  Remembering eWorld, Apple's forgotten online service.  Big Tech Is Pouring $925 Million Into Carbon Removal.  Intel sets 2040 net zero goal for carbon emissions.  Houston Astros' stadium will be the first in MLB to use Amazon's 'Just Walk Out' tech.  Mark Zuckerberg Security Costs $26.8 Million for Meta.  Bored Apes Go Hollywood With Coinbase-Produced Movie Trilogy. Host: Leo Laporte Guests: Brian McCullough, Harry McCracken, and Alex Lindsay Download or subscribe to this show at https://twit.tv/shows/this-week-in-tech Get episodes ad-free with Club TWiT at https://twit.tv/clubtwit Sponsors: checkout.com/twit ZipRecruiter.com/Twit eightsleep.com/twit Blueland.com/TWIT

Elon Musk, Bill Gates' Metaverse, Zuckerberg security detail Fast track.  Elon Musk Sued Over Delay in Disclosing Twitter (TWTR) Stake.  Elon Musk Wants to Buy Out Twitter (TWTR) in Final $43 Billion Unsolicited Bid.  Twitter adopts poison pill in bid to thwart Elon Musk takeover.  Fox News says it didn't authorize Truth Social account.  Why the Past 10 Years of American Life Have Been Uniquely Stupid.  Researchers find new malware variant after stopping attack on Ukrainian energy provider.  Ukraine Soldier Tears Down Russian Drone, Finds DSLR Camera, Bottle Cap.  California proposed ban on new gas-fueled cars by 2035.  Muting your mic reportedly doesn't stop big tech from recording your audio.  AI software from Uniphore, Sybill and Zoom detects customer emotions.  TikTok launches its own AR development platform, Effect House.  Mark Zuckerberg's Augmented Reality.  What a 1994 Bill Gates keynote tells us about the metaverse.  Remembering eWorld, Apple's forgotten online service.  Big Tech Is Pouring $925 Million Into Carbon Removal.  Intel sets 2040 net zero goal for carbon emissions.  Houston Astros' stadium will be the first in MLB to use Amazon's 'Just Walk Out' tech.  Mark Zuckerberg Security Costs $26.8 Million for Meta.  Bored Apes Go Hollywood With Coinbase-Produced Movie Trilogy. Host: Leo Laporte Guests: Brian McCullough, Harry McCracken, and Alex Lindsay Download or subscribe to this show at https://twit.tv/shows/this-week-in-tech Get episodes ad-free with Club TWiT at https://twit.tv/clubtwit Sponsors: checkout.com/twit ZipRecruiter.com/Twit eightsleep.com/twit Blueland.com/TWIT

Elon Musk, Bill Gates' Metaverse, Zuckerberg security detail Fast track.  Elon Musk Sued Over Delay in Disclosing Twitter (TWTR) Stake.  Elon Musk Wants to Buy Out Twitter (TWTR) in Final $43 Billion Unsolicited Bid.  Twitter adopts poison pill in bid to thwart Elon Musk takeover.  Fox News says it didn't authorize Truth Social account.  Why the Past 10 Years of American Life Have Been Uniquely Stupid.  Researchers find new malware variant after stopping attack on Ukrainian energy provider.  Ukraine Soldier Tears Down Russian Drone, Finds DSLR Camera, Bottle Cap.  California proposed ban on new gas-fueled cars by 2035.  Muting your mic reportedly doesn't stop big tech from recording your audio.  AI software from Uniphore, Sybill and Zoom detects customer emotions.  TikTok launches its own AR development platform, Effect House.  Mark Zuckerberg's Augmented Reality.  What a 1994 Bill Gates keynote tells us about the metaverse.  Remembering eWorld, Apple's forgotten online service.  Big Tech Is Pouring $925 Million Into Carbon Removal.  Intel sets 2040 net zero goal for carbon emissions.  Houston Astros' stadium will be the first in MLB to use Amazon's 'Just Walk Out' tech.  Mark Zuckerberg Security Costs $26.8 Million for Meta.  Bored Apes Go Hollywood With Coinbase-Produced Movie Trilogy. Host: Leo Laporte Guests: Brian McCullough, Harry McCracken, and Alex Lindsay Download or subscribe to this show at https://twit.tv/shows/this-week-in-tech Get episodes ad-free with Club TWiT at https://twit.tv/clubtwit Sponsors: checkout.com/twit ZipRecruiter.com/Twit eightsleep.com/twit Blueland.com/TWIT

In this episode, Benji talks to Tim Harris, Director of Product Marketing at Uniphore. Tim takes time to walk us through a recent ad campaign Uniphore ran and how their ICP informed their storytelling.

This week in Indian startup news, Ashneer Grover's wife fired from BharatPe, Lido Learning shuts down, OkCredit lays off 35% of its workforce and Swiggy and FirstCry are planning IPOs. In funding news, Uniphore raises $400 million to become a unicorn, Hasura raises $100 million to become a unicorn, MediBuddy raises $125 million, Facilio raises $35 million, Propelld raises $35 million, Xoxoday raises $30 million, Happilo raises $25 million, Shipsy raises $25 million, Vymo raises $22 million, NewSpace raises $21 million, Fleetx.io raises $19.4 million, DaMensch raises $16.4 million and Increff raises $12 million. Ashneer Grover's wife fired from BharatPe: Ashneer Grover has been vocal that he wasn't part of any financial fraud, despite BharatPe conducting an investigation against him. Now, Ashneer has filed an arbitration plea with the Singapore International Arbitration Centre (SIAC) against BharatPe board. According to media reports, through this plea Ashneer is claiming that the investigation against him is invalid as it violates the terms of his shareholder agreement. In his plea, he also added that despite his numerous objections, BharatPe has kept the review and assessment process opaque - not giving him any opportunity to present his case. While the case is now in the SIAC, in the meanwhile, on Wednesday, Ashneer's wife Madhuri Jain Grover was fired from BharatPe over allegations of misappropriation of funds. Lido Learning shuts down: Lido Learning, an edtech startup that offers group online classes, is shutting down their operations due to a lack of funds. According to media reports and employee accounts, Lido Learning's founder Sahil Sheth announced that the startup is shutting down operations at a town hall on 4th February - as they didn't have enough funds to even credit the salaries of their employees and they might get their salaries only if the startup is able to sell their assets in the coming months. It is estimated that Lido Learning has around 900-1200 employees. OkCredit lays off 35% of its workforce: OkCredit, a digital bookkeeping solutions provider for small and medium business, has laid off between 30-35% of their employees affecting around 35-40 employees. According to media sources - OkCredit had around 140 employees before lay off and that number is around 80 now. They are now planning to focus on fintech initiatives instead of burning money on their bookkeeping platform. Swiggy and FirstCry planning IPOs: With a bunch of IPOs already lined up, there are reports that food delivery giant Swiggy is looking to raise $800 million through an IPO early next year, while e-commerce platform for baby products FirstCry is busy looking for investment banks to help them with their IPO which could be launched in 2022 itself. Uniphore raises $400 million to become a unicorn: Conversational AI and automation startup Uniphore has raised $400 million in a round led by New Enterprise Associates (NEA) at a $2.5 billion valuation – making them India's 9th unicorn of 2022. Hasura raises $100 million to become a unicorn: Hasura - a software platform that builds API development tools for developers has raised $100 million in a round led by Greenoaks Capital at a $1 billion valuation – making them India's 10 unicorn of 2022. MediBuddy raises $125 million: Healthtech startup MediBuddy has raised $125 million in a round led by Quadria Capital and Lightrock India to invest in customer awareness and strengthen their technology platform.

Uniphore Converse 2022 is right around the corner—March 1st to be exact. Joining the show to offer a sneak peek on what to expect from this year's event is Sylvain Tremblay, SVP of Video AI and Emotional Intelligence (EQ) Solutions at Uniphore.We discuss:- Sylvain's background in AI and video- The four components of EQ- How EQ relates to leadership- The announcements to look forward to at Uniphore Converse 2022Keep connected with Conversations That Matter at Apple Podcasts, Spotify, or www.uniphore.com.Want to be a guest on Conversations that Matter? Email podcast@uniphore.com.

Uniphore Converse 2022 is right around the corner—March 1st to be exact. This season, it's all about AI. Joining the show to offer a sneak peek on what to expect from this year's event is Sylvain Tremblay, SVP of Video AI and Emotional Intelligence (EQ) Solutions at Uniphore. We discuss: - Sylvain's background in AI and video - The four components of EQ - How EQ relates to leadership The announcements to look forward to at Uniphore Converse 2022  Keep connected with Conversations That Matter at Apple Podcasts, Spotify, or www.uniphore.com. Want to be a guest on Conversations that Matter? Email podcast@uniphore.com.

Welcome to #58 episode of The Startup Operator Roundup. Today we have Roshan Cariappa and Gunjan Saha discussing - 1. Nasscom Strategic Review Report 2. Nepal adopts UPI 3. Uniphore turns unicorn 4. Unicorns haemorrhaging money 5. Acquisitions and fundings and more! Click here to get regular updates on WhatsApp: https://wa.me/message/ZUZQQGKCZTADL1 Hit the like button if enjoyed this roundup, and do not forget to share among your operator friends! Listen to our interviews and conversations with investors, operators, and founders on your favourite podcast platforms. #startups #unicorns #technology #roundup #podcast #news --- Send in a voice message: https://anchor.fm/startup-operator/message

Uniphore, a conversational automation tech company, yesterday announced its Series E funding round of $400 million, led by NEA, at a valuation of $2.5 billion. IBM has acquired Neudesic, a cloud consultancy. And the top 10 percent of the global population, by consumption, are responsible for almost half of the carbon emissions on the planet, a new study has found. Notes: Uniphore raises $400 million in Series E funding Uniphore, a conversational automation tech company, yesterday announced its Series E funding round of $400 million, led by NEA, at a valuation of $2.5 billion. This brings Uniphore's total funding to $610 million, the company said in a press release. March Capital and other existing and new investors also participated. Uniphore will use the money to invest further in voice AI, computer vision and tonal emotion, and expand its business operations in North America, Europe and the Asia Pacific. IBM acquires Neudesic, a Microsoft Azure consultancy IBM has acquired Neudesic, a US cloud services consultancy specialising primarily in the Microsoft Azure platform, along with bringing skills in multi-cloud, the company said in a press release yesterday. This acquisition will expand IBM's portfolio of hybrid multi-cloud services and advance the company's hybrid cloud and AI strategy, IBM said. Headquartered in Irvine, California, Neudesic has more than 1,500 cloud and data experts located in the US and India. The top 10 percent of the world responsible for half the CO2 emissions The top 10 percent of the global population, in terms of wealth and therefore consumption, are responsible for almost half of the carbon emissions on the planet, a new study has found. The results of the study, by researchers at the University of Groningen, Netherlands, University of Maryland, in the US, and Shandong University in China, were published in the journal Nature Sustainability on Feb. 14. “Our results confirm extreme carbon inequality across the world,” the researchers said in their paper. To visualise this inequality, they divided the global population into the bottom 50 percent, the middle 40 percent and the top 10 percent of carbon emitters. The consumption of the bottom half of global carbon emitters was contributing only one-tenth of global carbon emissions. Meanwhile, the lifestyle of the middle 40 percent accounted for 43 percent of global carbon emissions. Consumption of the top 10 percent was contributing almost half of all emitted CO2. Moreover, the global top 1 percent were responsible for about 15 percent of global CO2 emissions, the researchers estimated. GOQii raises $50 million in series C funding GOQii has raised $50 million in series C funding, led by Sumeru Ventures, to invest further in its smart-tech-enabled platform for preventive health care, the company said in a press release yesterday. GOQii's products include fitness trackers, mobile app, coaching, a health store, and insurance. Proactive For Her raises $5.5 million in series A funding Proactive For Her, a digital clinic that offers products and services for outpatient health concerns of Indian women, has raised $5.5 million in Series A funding led by Vertex Ventures South East Asia and India with participation from existing investor Nexus Venture Partners, the Bangalore company said in a press release. Theme music courtesy Free Music & Sounds: https://soundcloud.com/freemusicandsounds

In past episodes, we've talked about teaching machines to understand human language.But what about understanding other modes of communication like tone of voice or gestures?That's where multimodal understanding comes into play.In this episode, Patrick Ehlen, Vice President of Artificial Intelligence at Uniphore, explains everything you need to know about it.Patrick shares:- What it is- How it works- Why it's importantKeep connected with Conversations That Matter at Apple Podcasts, Spotify, or www.uniphore.com.Have a suggestion for another AI term Patrick should talk about or want to be a guest on the show? Email podcast@uniphore.com.

As of right now, machines do not have the capability to peer into a human's soul and see what they're truly feeling at any given moment.However, humans are always giving off signals, and machines could use these signals as a source of information to understand emotions.In this episode, Patrick Ehlen, Vice President of Artificial Intelligence at Uniphore, provides an overview of how emotion AI works.Patrick shares:- The limits to a machine's understanding of human emotion- How humans give off signals- How machines can use those signals to build a bigger picture of what's going onKeep connected with Conversations That Matter at Apple Podcasts, Spotify, or www.uniphore.com.Have a suggestion for another AI term Patrick should talk about or want to be a guest on the show? Email podcast@uniphore.com.

As of right now, machines do not have the capability to peer into a human's soul and see what they're truly feeling at any given moment. However, humans are always giving off signals, and machines could use these signals as a source of information to understand emotions. In this episode, Patrick Ehlen, Vice President of Artificial Intelligence at Uniphore, provides an overview of how emotion AI works. Patrick shares: The limits to a machine's understanding of human emotion How humans give off signals How machines can use those signals to build a bigger picture of what's going on Keep connected with Conversations That Matter at Apple Podcasts, Spotify, or www.uniphore.com. Have a suggestion for another AI term Patrick should talk about or want to be a guest on the show? Email podcast@uniphore.com.

In past episodes, we've talked about teaching machines to understand human language. But what about understanding other modes of communication like tone of voice or gestures? That's where multimodal understanding comes into play. In this episode, Patrick Ehlen, Vice President of Artificial Intelligence at Uniphore, explains everything you need to know about it. Patrick shares: What it is How it works Why it's important Keep connected with Conversations That Matter at Apple Podcasts, Spotify, or www.uniphore.com. Have a suggestion for another AI term Patrick should talk about or want to be a guest on the show? Email podcast@uniphore.com.

A person can easily understand all the nuances of human language. It's far harder, however, to teach a computer how to do it.But that's exactly what's happening with natural language understanding.In this episode, Patrick Ehlen, Vice President of Artificial Intelligence at Uniphore, explains everything you need to know about it.Patrick shares:- What it is- How it works- The challenges it overcomesKeep connected with Conversations That Matter at Apple Podcasts, Spotify, or www.uniphore.com.Have a suggestion for another AI term Patrick should talk about or want to be a guest on the show? Email podcast@uniphore.com.

A person can easily understand all the nuances of human language. It's far harder, however, to teach a computer how to do it. But that's exactly what's happening with natural language understanding. In this episode, Patrick Ehlen, Vice President of Artificial Intelligence at Uniphore, explains everything you need to know about it. Patrick shares: What it is How it works The challenges it overcomes  Keep connected with Conversations That Matter at Apple Podcasts, Spotify, or www.uniphore.com. Have a suggestion for another AI term Patrick should talk about or want to be a guest on the show? Email podcast@uniphore.com.

You've probably heard quite a bit about AI out in the world. But do you know what conversational AI is? In this episode, Patrick Ehlen, Vice President of Artificial Intelligence at Uniphore, explains everything you need to know about it. Patrick shares: What it is Devices that use conversational AI How businesses can use it Keep connected with Conversations That Matter at Apple Podcasts, Spotify, or www.uniphore.com. Have a suggestion for another AI term Patrick should talk about or want to be a guest on the show? Email podcast@uniphore.com.

You've probably heard quite a bit about AI out in the world.But do you know what conversational AI is?In this episode, Patrick Ehlen, Vice President of Artificial Intelligence at Uniphore, explains everything you need to know about it.Patrick shares:-What it is-Devices that use conversational AI-How businesses can use itKeep connected with Conversations That Matter at Apple Podcasts, Spotify, or www.uniphore.com.Have a suggestion for another AI term Patrick should talk about or want to be a guest on the show? Email podcast@uniphore.com.

Kristina Jaramillo, President of Personal ABM, publicly disagreed with some of Chris Walker's thoughts or ideas. However, she completely agrees with Chris's recent LinkedIn post on how marketing is too defensive. In this quick podcast, you'll see:How marketing spends so much time defending their value by chasing after leads and trying to fill the pipeline to impact a small portion of the buyer's journeyHow and why marketing is not taking the opportunity to innovate and how ABM is marketing as usual (just more targeted!)How most ABM is reactive to win over the next 90 days vs. taking the offense to drive long-term, sustainable success. How marketing teams are looking for silver bullets to defend vs. look to ABM to solve business problems that impact revenue growth After you listen to Kristina's ABM podcast rant, you will want to listen to these additional podcasts to see how Alyce, Okta, Uniphore, and others are going on the offensive, aligning with future customers, and working together with sales to pursue, win and expand key accounts:Leigh Chesley (VP of Marketing at Longbow) -- Why You Need an ABM Strategy Before Investing in Terminus and Other ABM TechNick Bennett from Alyce - How ABM Should Improve Tier 1 Account InteractionsJess Larkin from Okta - 6 Critical Elements That Are Missing From 66% of ABM ProgramsCassidy Shield (VP of Marketing and Sales at Narrative - How Marketing Can Increase Its Influence Over RevenueJoseph Monastiero from Revegy - Winning and Expanding Accounts as 1 TeamJarrod Greene (VP of Product Marketing for Highspot) -- Connecting with the DisconnectedVijai Shankar from Uniphore - An ABM Conversation with Uniphore's VP of Product Marketing

Kimberlee West, Director of Product Marketing at Uniphore and the coolest Canadian PMM since April Dunford, breaks down the most time consuming parts of her Product Marketing job. We talk Artificial Intelligence, Global Product Marketing and having a 6sense for data. She breaks down how she thinks about personas, ICP, intent data and growth marketing. Do not miss this episode. The Product Marketing AI podcast is on a mission to make the lives of Product Marketers easier. Huge thank you to our sponsor LoopVOC. Check em out at loopvoc.com. Follow Kimberlee West: Twitter | LinkedIn Follow Sean Broderick: Twitter | LinkedIn You can find out more Kimberlee's other business Kids Swag here

Conversational automation is a term that is often bandied about when talking about AI. So, you might be wondering, what exactly is conversational automation?In this episode, Patrick Ehlen, Vice President of Artificial Intelligence at Uniphore, shares everything you need to know about it.Patrick explains:- What conversational automation is- Why it's helpful- How it's used by enterprisesKeep connected with Conversations That Matter at Apple Podcasts, Spotify, or www.uniphore.com.Have a suggestion for another AI term Patrick should talk about or want to be a guest on the show? Email podcast@uniphore.com.

Conversational automation is a term that is often bandied about when talking about AI. So, you might be wondering, what exactly is conversational automation? In this episode, Patrick Ehlen, Vice President of Artificial Intelligence at Uniphore, shares everything you need to know about it. Patrick explains: - What conversational automation is - Why it's helpful - How it's used by enterprises Keep connected with Conversations That Matter at Apple Podcasts, Spotify, or www.uniphore.com. Have a suggestion for another AI term Patrick should talk about or want to be a guest on the show? Email podcast@uniphore.com.

The term “artificial intelligence” was coined way back in the 1950s by a group at Dartmouth that wanted to see if they could teach these new things called computers to do a lot of the smart things that people do.The lessons continue to this day.Our guest, Patrick Ehlen, Vice President of Artificial Intelligence at Uniphore, leads the team that is figuring out how to get computers to grasp some of the more complicated things that humans do—namely, understanding language.In this episode, we learn about his journey with AI.We discuss:-How AI applies to conversational automation-The expertise needed to bring conversational AI to life-Meeting the inventor of AIMentioned during the podcast:-PDP-11 from the Digital Equipment CorporationKeep connected with Conversations That Matter at Apple Podcasts, Spotify, or www.uniphore.com.Want to be a guest on Conversations that Matter? Email podcast@uniphore.com.

The term “artificial intelligence” was coined way back in the 1950s by a group at Dartmouth that wanted to see if they could teach these new things called computers to do a lot of the smart things that people do. The lessons continue to this day. Our guest, Patrick Ehlen, Vice President of Artificial Intelligence at Uniphore, leads the team that is figuring out how to get computers to grasp some of the more complicated things that humans do—namely, understanding language. In this episode, we learn about his journey with AI. We discuss: -How AI applies to conversational automation -The expertise needed to bring conversational AI to life -Meeting the inventor of AI Mentioned during the podcast: -PDP-11 from the Digital Equipment Corporation Keep connected with Conversations That Matter at Apple Podcasts, Spotify, or www.uniphore.com. Want to be a guest on Conversations that Matter? Email podcast@uniphore.com.

Disruption is a word that gets thrown around a lot in business. It's curious because most people don't want their day to day to be disrupted in regular life. People don't just casually offer up the phrase, “I can't wait for some disruption today.” But that's why it's absolutely necessary. It helps to change things up and see the world differently. Umesh Sachdev, the Co-founder and CEO of Uniphore, explains how he first realized the call center industry was ready for an evolution.Main TakeawaysCreating Super Call Center Agents: A.I. in conjunction with automation can act as a coach or mentor for agents. It can give clues as to customers' engagement while helping provide data and facts in real time. It can also take notes on the conversations so there is a record to reflect back on and use to make improvements. This A.I. augmentation turns agents into super agents. Language, Tone, and Facial Recognition: A.I. has had an incredible progression. Initially, A.I. was trained for language and then for tone of voice. Now, A.I. can read faces and gestures. All of this accumulated interpreted data can be applied to provide call agents, or whomever, with the information they need to better communicate with customers.Applying Knowledge: It's one thing to acquire information as an engineer or a business leader. But acquiring knowledge without applying it is like holding the best tasting spice in the world in one's hand but never adding it to any food. Knowledge that is held but not applied is wasted. Use knowledge to solve problems. Switching to Sales: Sometimes engineers and creators are so focused on their work that they forget about sales. The obvious aspect of doing so is that without funding, the creativity stops. Reframing striving to make sales as a creative, communicative job helps. Also, customers can provide insights and ideas for new, interesting projects. IT Visionaries is brought to you by the Salesforce Platform - the #1 cloud platform for digital transformation of every experience. Build connected experiences, empower every employee, and deliver continuous innovation - with the customer at the center of everything you do. Learn more at salesforce.com/platform

Due to a new partnership, conversational AI and automation capabilities are about to be brought together for the first time in our industry. This pairing marks the start of a revolution unlike any seen in the CX space.In this special episode, we bring you a discussion about the recent acquisition of Jacada by Uniphore.Special Guest Host, Jeannie Walters, CEO & Chief Customer Experience Investigator at Experience Investigators, welcomes Umesh Sachdev, CEO and Co-Founder at Uniphore, and Yochai Rozenblat, Former CEO at Jacada, to talk about how the partnership will benefit their customers and the industry overall.We discuss:-How the acquisition came to be-How the partnership will benefit the industry-How call centers have changed since the pandemic-What AI and automation can do for customer experienceKeep connected with Conversations That Matter at Apple Podcasts, Spotify, or www.uniphore.com.Want to be a guest on Conversations that Matter? Email podcast@uniphore.com.

Due to a new partnership, conversational AI and automation capabilities are about to be brought together for the first time in our industry. This pairing marks the start of a revolution unlike any seen in the CX space. In this special episode, we bring you a discussion about the recent acquisition of Jacada by Uniphore. Special Guest Host, Jeannie Walters, CEO & Chief Customer Experience Investigator at Experience Investigators, welcomes Umesh Sachdev, CEO and Co-Founder at Uniphore, and Yochai Rozenblat, Former CEO at Jacada, to talk about how the partnership will benefit their customers and the industry overall. We discuss: -How the acquisition came to be -How the partnership will benefit the industry -How call centers have changed since the pandemic -What AI and automation can do for customer experience Keep connected with Conversations That Matter at Apple Podcasts, Spotify, or www.uniphore.com. Want to be a guest on Conversations that Matter? Email podcast@uniphore.com.

The CX team is the face of the company. The customer relationships they build and nurture are the basis for both short-term and long-term success.On CX day, we celebrated these unsung CX professionals all over the world. We hosted a wide-ranging discussion about everything CX with Subreina Thelwell, Senior Customer Success Manager at Uniphore, and answered your burning questions about the function.We discussed:-Why CX is a team sport-What CX leaders should focus on-How to encourage sales to focus on CX-What skills should a CX professional have-The future of CXKeep connected with Conversations That Matter at Apple Podcasts, Spotify, or www.uniphore.com.Want to be a guest on Conversations that Matter? Email podcast@uniphore.com.

The CX team is the face of the company. The customer relationships they build and nurture are the basis for both short-term and long-term success. On CX day, we celebrated these unsung CX professionals all over the world. We hosted a wide-ranging discussion about everything CX with Subreina Thelwell , Senior Customer Success Manager at Uniphore , and answered your burning questions about the function. We discussed: -Why CX is a team sport -What CX leaders should focus on -How to encourage sales to focus on CX -What skills should a CX professional have -The future of CX Keep connected with Conversations That Matter at Apple Podcasts, Spotify, or www.uniphore.com. Want to be a guest on Conversations that Matter? Email podcast@uniphore.com.

Mohanjit Jolly is the Co-founder and Partner at Iron Pillar Fund (IPF). IPF provides growth capital to founders building from India for the world.Mohanjit has been working with and investing in technology start-ups in the US and India for over 20 years. He is one of a few VCs who has been on the ground as a partner in India and Silicon Valley. Mohanjit has led Iron Pillar's investments in Sibros, Jiffy, Uniphore, Vyome, Ushur and CoreStack.Before co-founding Iron Pillar, Mohanjit served as a Partner at Draper Fisher Jurvetson for 9 years, establishing their India operations, overseeing the India venture portfolio and coordinating business development efforts with Fortune 500 companies for DFJ's global portfolio. Prior to this, he was a Partner at Garage Technology Ventures, a Silicon Valley seed stage VC firm. His early years in California and Boston saw him help launch ViaSpace, a technology incubator in conjunction with Caltech and JPL and Intel Play, a joint venture between Mattel and Intel. He also worked at Itek Optical Systems, a manufacturer of high-resolution reconnaissance systems.Mohanjit serves on the Boards of The Unreasonable Group and The SETI Institute.Mohanjit earned his MBA from The Anderson School at UCLA and a B.S. and M.S. in Aeronautics and Astronautics from The Massachusetts Institute of Technology (MIT).In this episode, we will cover:1. Learnings from running a fund that operates cross-border – in the US and India (3:13)2. How does Mohanjit view the next 10 years of venture and the ecosystem in India (7:58)3. How did Iron Pillar build its growth and support network around its fund? (15:18)4. Examples of leveraging growth partners 24:01)5. How should investors build relationships with founders to advocate for transparency beyond the traditional sense? (33:20)6. What convinced Mohanjit that Anand was the right partner to start the fund with? (43:26)7. How does Iron Pillar think about LP construction (51:05)8. What are Mohanjit's insecurities as an investor (57:43)

Well, as we all know, customer service is the foundation and critical driver of customer experience. Yet, there are challenges for an average customer service provider for today's dynamic customer-centric market- there are distractions, time challenges, and brand issues. This is where Conversational Service Automation claims to be an emerging category of solutions by leveraging the power of AI to help enterprises deliver transformational customer service experiences. But how? With that context and more angles to explore in hand, we're in conversation with Ravi Saraogi, Co-founder and President, APAC, Uniphore. Ravi co-founded Uniphore in 2008 with a vision to disrupt an outdated customer service model by bridging the gap between human and machine using voice, AI, and Automation. #TechGig #Podcast #ArtificialIntelligence #Automation #Technology #TechCommunity

AI and machine learning are coming of age, and 2021 is set to become the year that AI dominates the customer service call centre, by providing real-time feedback, predictive analytics, and in-depth analysis. AI is enhancing the customer experience while improving the lives of call centre employees.But how exactly do you make this happen is the subject of this episode of PodChats for FutureCIO?Ravi Saraogi, co-founder and president of Uniphore Asia Pacific, speaks to FutureCIO and answers his responses to the queries below:1.       Briefly describe the evolution of contact centres in Asia Pacific pre- and post-COVID-19?2.       What are the key findings from Uniphore's recent COVID-era survey that outlines opportunities and challenges faced by contact centre agents?3.       How can data and AI-driven capabilities improve the overall experience before, during and after calls? 4.       How can businesses empower contact centre agents to foster real-time customer care through empathy and authenticity?5.       How should leadership priorities their investment strategies as regards the contact centre and customer engagement?

Kaseya continues to work on patching its VSA products. The US mulls retaliation for the Kaseya ransomware campaign, as well as for Cozy Bear's attempt on the Republican National Committee and Fancy Bear's brute-forcing efforts. (Russia denies any wrongdoing.) Current events phishbait. Microsoft patches PrintNightmare. Joe Carrigan looks at recent updates to Google's Scorecards tool. Our guest Umesh Sachdev of Uniphore describes his entrepreneurial journey. And the Lazarus Group is back, phishing for defense workers. For links to all of today's stories check out our CyberWire daily news briefing: https://www.thecyberwire.com/newsletters/daily-briefing/10/129

$1 trillion+ dollars was generated by clients of the Pedowitz Group through a customer-centric revenue marketing transformation. On this podcast episode, Kristina Jaramillo (President of Personal ABM) discusses with Jeff Pedowitz why 2/3 of organizations engaging in ABM are not seeing the results his clients experience. When you listen to this ABM podcast, you will learn:How you cannot just throw Terminus, Demandbase and other ABM tech at your ABM program and challenges -- and how the technology needs to fit your strategy and not the other way around.The change management and  "mindset" shifts that must take place if you want ABM success. How ABM should change the sales process and motionHow and why you should be taking a customer-portfolio management approach How ABM should be about building lifetime customer value vs. driving pipeline anjd how we should be using ABM to improve the customer onboarding experience, retain at-risk accounts, and to expand the accounts that can provide the greatest returns. After the podcast, check out these additional ABM interviews:How to use ABM to open, engage and close accounts - Kristina Jaramillo's DemandGen Summit presentationHow the right ABM approach can create greater wins - Kristina Jaramillo on the B2B Marketers on a Mission PodcastRebooting ABM for the next revenue opportunity - A Stop the Sales Drop panel with Eric Gruber, Roger Beharry Lall, Rob Leavitt and Arpine BabloyanAn ABM Conversation with Uniphore's VP of Product MarketingEpisode is LivePublished: May. 05, 2021 @10AM EditUnpublishAdd a TranscriptGet episode better indexed by search engines.Add Chapter MarkersListeners can tap through & see what's coming up.Create a Visual SoundbiteBest way to share to social media for engagement.Share Episode OnFacebookTwitterLinkedInMore OptionsEmail Link to Episode CopyDirect Link to MP3 Copy Download MP3Embed this ONE Episode

After-call work is the work that call center employees must perform after each call, which ballparks at 2.5 minutes per call. Imagine how much the entire process would improve if we could reduce that by just 30 or 40% with more automation!In this episode, host Randy Ksar interviewed Vijai Shankar, Vice President Product Marketing & GTM at Uniphore, about the role of automation in after-call work.What we talked about:The burden of after-call workHow automation enhances agents and the customer experienceTranscription engine and summarization — keys for future efficiencyCheck out this resource we mentioned during the podcast:Uniphore's Buyer's Guide: Choosing the Right Solution for Automating After-Call WorkKeep connected with Conversations that Matter at Apple Podcasts, Spotify, or our website.

After-call work is the work that call center employees must perform after each call, which ballparks at 2.5 minutes per call. Imagine how much the entire process would improve if we could reduce that by just 30 or 40% with more automation! In this episode, I interview Vijai Shankar, Vice President Product Marketing & GTM at Uniphore, about the role of automation in after-call work. What we talked about: The burden of after-call work How automation enhances agents and the customer experience Transcription engine and summarization — keys for future efficiency Check out this resource we mentioned during the podcast: Uniphore's Buyer's Guide: Choosing the Right Solution for Automating After-Call Work Keep connected with Conversations that Matter at Apple Podcasts, Spotify, or our website. Listening on a desktop & can't see the links? Just search for Conversations That Matter in your favorite podcast player.

On this podcast, Jarod Greene, Highspot's VP of Product Marketing shared with Eric Gruber (CEO of Personal ABM and host of the Stop the Sales Drop Podcast) the lessons he learned from being a math teacher on how to connect with the disconnected.  As a math teacher, he needed to re-engage with students that "checked out" and give students that did not "care" about math a reason to get excited. He needed to create an environment where the students will want to learn. It's about the experience and the interactions you have  - and that is what Jarod believes is what many sales and marketing teams are forgetting and they are thinking about scaling to reach more people. They also talk about:How sales and marketing need to elevate their conversations across all channels to make the connection with those that do not see themselves in the story that is already being told. How you will get more revenue growth with tailored content and messaging - and impact win rates, deal sizes, and sales cycle time vs. taking an approach for critical mass. Why there are too many "false positives" and "sand" in the pipelineWhere the disconnect is happening after the signed deal - and why account management and customer success teams are challenged to protect and expand key accounts. Why "ABM" being owned by the wrong "team" is leading to disconnects throughout the buyer's journey. See why demand gen teams should not own or drive ABM. They play an important role but demand gen should be one piece of the puzzle.How sales and marketing should be changing their positioning, messaging, stories and approaches with tier 1 ICP accounts that once showed intent but stopped engaging.Why accounts are lost - it's not because sales and marketing failed to show the right features and it's not because buyers disagreed with the value that can be delivered.How you can influence the "internal" conversations and facilitate discussions that connect the disconnected within key accounts so you can get a buying consensus.How you can meet your buyers where they are at right now and serve the right level of content and messaging that communicates the right differentiation beyond the product.If you liked this podcast, you'll want to check out our other podcasts including an "ABM Conversation with Uniphore's VP of Product Marketing." 

At some point in your career, you'll feel overwhelmed, stressed, and purposeless. At any one time, at least one of your team members feels that way, too. That's why it's important to positively impact people every day. And you can't do that if you don't have the right perspective. How do you get the right perspective? By zooming in and out — keeping both the big picture and the needs of your team members in view. On this special episode of Uniphore’s Conversations that Matter, our guest is Heather Arthur, Vice President, Rogers Customer Care Operations at Rogers Communications. Guest-host contact center expert Mike Aoki of Reflective Keynotes chatted with Heather to learn more about her day in the life. This is part 2 of a two-part series titled “Day in the life of a contact center leader”. Our conversation touched on: -The concept of zooming in and zooming out -How to build the strongest leaders in your team -Techniques for reducing attrition and increasing engagement

Vijai Shankar, VP of Product Marketing for Uniphore, says that the biggest mistake companies can make when it comes to ABM is to have demand gen and other "marketing areas" drive ABM programs. Account-based sales and marketing is a business strategy where leadership, sales, marketing and account management teams work together to get more accounts to revenue and existing accounts to greater revenue.  Product marketing is the connector between the teams and ABM should be part of their revenue engine. When you hand ABM to demand gen, ABM often turns into account-based lead gen, account-based advertising or account-based awareness programs that focus on the top of the funnel vs. the complete buyer's journey. Vijai,  Kristina Jaramillo (President of Personal ABM), Eric Gruber (CEO of PersonalABM) discuss this in greater detail, plus you'll see their thoughts on...Why ITSMA reports that less than 1/3 of companies see significant business improvement with ABM.How companies are starting ABM on the wrong foot and how you should be starting with ABMWhy you should focus ABM on the complete journey and how companies are leaving revenue opportunities on the table by not using ABM for existing accountsThe challenges that Vijai faced while implementing ABM programs for 2 other companies besides Uniphore and why the Uniphore program is workingAfter listening to this podcast with Vijai Shankar and Personal ABM, you may want to check out these additional ABM resources:How to use ABM to open, engage and close accounts - Kristina Jaramillo's DemandGen Summit presentationHow the right ABM approach can create greater wins - Kristina Jaramillo on the B2B Marketers on a Mission PodcastRebooting ABM for the next revenue opportunity - A Stop the Sales Drop panel with Eric Gruber, Roger Beharry Lall, Rob Leavitt and Arpine Babloyan

This week in Indian Startup News, MobiKwik's potential data breach, WhiteHat Jr to offer space education, InMobi plans an IPO in the US, Pine Labs to IPO in 2022, Two Delhivery co-founders exit ahead of IPO, Nazara's successful IPO, NPCI issues guidelines for implementing 30% cap on UPI transactions, Amazon acquires Perpule and Byju's is in talks to acquire online reading platform Epic. In funding news, Byju's raises $460 million, FirstCry raises $315 million, Uniphore raises $140 million, DotPe raises $27.5 million, HealthPlix raises $13.5 million and Chingari raises $13 million. MobiKwik's potential data breach: According to multiple media reports and independent cybersecurity experts – MobiKwik's data has been breached leaving personal data of their 100 million users exposed. While the company has denied the reports of any data breach on their servers, RBI has asked them to conduct a forensic report. WhiteHat Jr to offer space education: WhiteHat Jr has partnered with satellite company EnduroSat which will give them access to two satellites in space and help their students to learn more about space technology. InMobi plans an IPO in the US: India's first unicorn and a mobile advertising platform InMobi is all reportedly all set to launch their IPO in the next three months. They might raise as much as $1 billion through the IPO - valuing the company at $13-15 billion. Pine Labs to IPO in 2022: Pine Labs is expected to IPO in 2022 in the US – valuing the company at $5 billion. Two Delhivery co-founders exit ahead of IPO: Two of Delhivery's co-founders' Mohit Tandon and Bhavesh Maglani have reportedly left the company ahead of their IPO. Nazara's successful IPO: Nazara shares were issued at Rs 1,101 but they hit a 80% premium at the time of listing. NPCI issues guidelines for implementing 30% cap on UPI transactions: The 30% cap on overall UPI transactions came into effect starting this year but the UPI apps like PhonePe, Google Pay and Amazon Pay have until the end of 2022 to comply. When any UPI app hits 30% limit, they will be asked by the NPCI to stop onboarding any new customers in a bid to bring down their number of transactions to keep them within the 30% limit. Amazon acquires Perpule: E-commerce giant Amazon has acquired Perpule for $14.7 million as they plan to strengthen their presence in India's offline commerce space which generates 95% of the sales by helping them get online using their latest acquisition. Byju's is in talks to acquire online reading platform Epic: India's most valuab;e edtech startup Byju's is reportedly in talks to acquire Epic as the company plans to expand its overseas presence in the US. Byju's raises $460 million: Byju's has raised a massive $460 million in their ongoing series F round from MC Global Edtech Investment Holdings at an expected valuation of $13 billion. FirstCry raises $315 million: Omnichannel retailer for baby products has reportedly raised $315 million as they plan to expand their presence in the Middle East. Uniphore raises $140 million: Conversational AI startup Uniphore has raised $140 million from Sorenson Capital Partners to help them focus on video-based AI applications. DotPe raises $27.5 million: DotPe has raised $27.5 million from PayU at a $90 million valuation to help offline businesses to sell online. HealthPlix raises $13.5 million: HealthPlix has raised $13.5 million in series B round led by Lightspeed Venture Partners to onboard 50,000 doctors on their platform. Chingari raises $13 million: Chingari has raised $13 million from OnMobile for a 10% stake to enhance its content portfolio and expand its user base.

Ambiguity is everywhere, in our everyday lives, in our workplace, and in the very abbreviation that encompasses the world of work today, VUCA. While there is a lot of talk about ambiguousness and its manifestations, it helps to have a know-how of the dealing mechanisms, especially in today's new normal. Medhika Sood, Associate Director-Talent Management & L&D at Uniphore walks the talk on dealing with ambiguity. An L&D pro with over 10 years of experience, she uncovers the various phases of ambiguity, while sharing anecdotes, skillsets and best practices to cope with awareness and clarity.

Acceptance of technology, customer confidence, and agent training are all clear themes in a new COVID-era report published by Uniphore. Today, I discussed these results with Umesh Sachdev, CEO at Uniphore, and Annie Weckesser, CMO + People at Uniphore, to understand what these new CX insights mean for 2021 and how the landscape will be shifting in the future. We talked about:Benchmark report from Uniphore shows call centers are a lifeline for consumers seeking support for COVID vaccines, travel, online shopping and more into 2021Hold times have increased 50% in the pandemic as contact centers are overwhelmed and under-resourcedConsumers are comfortable with automation technology to address surges, expedite answers and provide more personal support Check out the survey results for an in-depth look at what we discussed today and more.

On this episode of ‘Conversations that Matter', special guest host Umesh Sachdev, Co-Founder and CEO of Uniphore, chats with Mike Small, CEO of Sitel Americas. Sitel Americas is a global leader in customer experience management with a team of over 90,000 associates around the world.On the podcast, Mike explains how, by capitalizing on ever-evolving technology such as AI and automation, the BPO (business process outsourcing) industry can help organizations optimize their brands no matter the scale. “The BPO of the future,” he says, “is truly an integrative platform.”On the podcast, Umesh and Mike discuss: • Ways the customer experience industry has evolved over the years • The biggest myth around the BPO industry • How AI and automation impact the BPO industry today and potentially in the future • Advice for contact center agents to excel in CX • Becoming a better customer service operations managerFor more information about Uniphore and Sitel, go to our recent blog post.

On this episode of ‘Conversations that Matter', special guest host Umesh Sachdev, Co-Founder and CEO of Uniphore, chats with Mike Small, CEO of Sitel Americas. Sitel Americas is a global leader in customer experience management with a team of over 90,000 associates around the world. On the podcast, Mike explains how, by capitalizing on ever-evolving technology such as AI and automation, the BPO (business process outsourcing) industry can help organizations optimize their brands no matter the scale. “The BPO of the future,” he says, “is truly an integrative platform.” On the podcast, Umesh and Mike discuss: Ways the customer experience industry has evolved over the years The biggest myth around the BPO industry How AI and automation impact the BPO industry today and potentially in the future Advice for contact center agents to excel in CX Becoming a better customer service operations manager For more information about Uniphore and Sitel, go to our recent blog post. To hear this interview and many more like it, subscribe to the Conversations that Matter Podcast on Apple Podcasts, on Spotify, or on our website.