ChargeForward With Chargebacks911

Video Podcast Replay – Audio from a ChargeForward Conversations video podcast with experts from Chargebacks911  and Worldpay As platforms become the new gatekeepers in the payments ecosystem, understanding and leveraging integrated payments is now a competitive necessity. In this episode of ChargeForward Conversations, Jarrod Wright is joined by Grant Evans—VP of Sales and Partnerships at Worldpay for Platforms International and author of The Payments Shed Newsletter—to unpack what embedded payments really mean, why smart platforms are monetizing them, and how to balance ease, cost, and scalability. Whether you're exploring integrated payments for the first time or refining your existing setup, this episode delivers the insights needed to optimize your payment stack. What you'll discover: What integrated payments actually are (and how they differ from the Frankenstein alternatives) Why platforms like Shopify have become case studies in embedded payments done right The pros and cons of going with a closed ecosystem When paying a premium is actuallythe smarter move The hidden costs of flexibility in a non-integrated setup Why speed to market can make or break your payments strategy How Worldpay for Platforms enables scalability, compliance, and better monetization. Grant Evans shares a deep dive into how integrated payment infrastructures are revolutionizing platforms, reducing friction for merchants, and giving businesses the tools to scale faster and smarter. From real-world Shopify comparisons to technical onboarding considerations, this episode cuts through the noise and helps you understand the real-world implications of building versus embedding your payment stack. Whether you're a platform provider, a merchant, or a fintech leader, this conversation is your crash course on the embedded payments movement. Presentations by Jarrod Wright and Grant Evans author of The Payments Shed Newsletter

Video Podcast Replay – Audio from a ChargeForward Conversations video podcast with experts from Chargebacks911 and Merchant-Accounts.ca  Getting approved for a merchant account isn't always as simple as filling out an application. Processors evaluate risk profiles, business models, and potential liabilities before deciding to approve a merchant—and many business owners don't realize the factors that can make or break their application. In this episode of ChargeForward Conversations, we sat down with David Goodale, CEO of Merchant-Accounts.ca, to demystify payment processing and help merchants make smarter decisions. What you'll discover: Understanding Risk Profiles - What payment processors look for and how risk assessment impacts your rates. Common Merchant Mistakes - Errors that could delay or prevent approval (and how to fix them). Interchange Plus vs. Flat Pricing - Why transparency matters and how to negotiate better rates. Future Delivery Risk - The hidden factor that could drive up costs or get your application declined. The Role of Relationships - Why working with a processor who understands your business is crucial. Whether you're a startup looking for your first payment processor or an established merchant considering a rate review, this conversation will give you the knowledge you need to make informed decisions. Tune in to gain expert guidance on optimizing your payment strategy and protecting your bottom line. Presentations by Jarrod Wright and David Goodale host of E-commerce Vlogcast 

Video Webinar Replay – Audio from an earlier webinar with experts from Chargebacks911 From the rise of biometrics to alternative payment options and AI-powered transactions, new developments in technology will have a major impact on the payments industry in 2025. What should merchants embrace? What should they look out for? And most importantly, how can they leverage new trends and technology into 12 months of profits? In this episode we take a look at some of the payments trends industry professionals are seeing for the next year. We'll also offer some expert tips for how to implement new technologies to optimize revenue and protect your business from fraud and chargebacks. What you'll learn when you listen to this podcast: How “Click to Cancel” may disrupt subscription billing The pros and cons of AI in fraud prevention & detection Palm-based payments and other advances in biometrics How banks plan to compete with Apple Pay & Google Wallet Potential impacts of generative AI on fraud Presentations by Justin Clements, Tennie Thurman and Zak Matthews

Video Podcast Replay – Audio from a ChargeForward Conversations video podcast with experts from Chargebacks911 and Voalyre Dive into The Future of Payments & Using Media to Build a Brand in this exciting debut of The ChargeForward Conversations Podcast. Jarrod Wright, Head of Marketing at Chargebacks911, chats with Tedd Huff, a FinTech veteran, founder of Voalyre, and host of FinTech Confidential. They discuss how businesses can harness the power of payments innovation and media to stand out in today's competitive market. In this episode you'll discover: Key trends in payments: ACH, FedNow, RTP, cryptocurrency, and blockchain. How stablecoins are changing the landscape of financial transactions. Why video-first content strategies and podcasting are essential tools for brand growth. The importance of quality production and storytelling in connecting with audiences. Whether you're a FinTech professional, content marketer, or entrepreneur, this episode is your guide to leveraging payments innovation and media strategies for success. Stay tuned for insights, practical tips, and predictions for the future of finance and digital content creation. Presentations by Jarrod Wright and Tedd Huff host of FinTech Confidential

Webinar Replay – Audio from an earlier webinar with experts from Chargebacks911 and FlexPay Failed payment recovery is crucial, but the amount of retries are limited: most card networks allow only 15 attempts over 30 days. For high-risk merchants with lower thresholds, multiple retries can lower risk scores and make recovery even harder. Is there a way to evaluate failed payments to know which ones can be recovered? In this webinar we look at strategies for handling chargebacks and failed payments while maintaining the health of your MIDs. What you'll learn when you listen to this Podcast: Understanding ambiguous decline codes across issuers Identifying which payments warrant a retry Why recovery is important to the user experience Hard declines vs. soft declines: how does recovery differ? How chargeback prevention impacts recovery When — and when not — to involve customers in recovery Webinar presentations by Justin Clements and Ray Watson

Webinar Replay - Audio from an earlier webinar with experts from Chargebacks911 and Edgar, Dunn & Company As payments technology evolves, so do disputes and chargebacks. How does the “big picture” look in 2024? Chargebacks911 and Edgar, Dunn & Company invite you to take a realistic “frontline” view of the current state of disputes and fraud. Based on the 2024 Chargeback Field Report, this webinar reflects the input of hundreds of real merchants in a wide range of verticals. We discuss what merchants of all sizes are saying about the transaction issues they're dealing with now, and what new threats are emerging within payments. What you'll learn when you listen to this Podcast: The rising costs of fraud and fraud fighting Ongoing shifts in consumer shopping behaviors Are new alternative payment methods impacting fraud? How AI is changing prevention strategies Proactively dealing with the surging threat of friendly fraud Webinar presentations by Jarrod Wright, Zachary Matthews and Mark Beresford

Webinar Replay – Audio from an earlier webinar with experts from Chargebacks911 and bankful  From major retailers all the way down to small online stores, merchants are gearing up for holiday season sales. What's different this year for online retailers? What should they embrace, what should they look out for, and how can they leverage holiday sales into 12 months of profits? In this podcast we explore how the right holiday preparations can help even high-risk merchants increase sales, optimize revenue, and protect themselves from fraud and chargebacks. What you'll learn when you listen to this podcast: How digital wallets are increasing conversions Driving holiday sales from your site The role of the processor in fraud prevention Detecting and preventing friendly fraud Using subscriptions to optimize holiday sales revenue Webinar presentations by Justin Clements and Kellen Rayner

Webinar Replay – Audio from an earlier webinar with experts from Chargebacks911 Chargebacks can be one of the most frustrating – and costly – aspects of running a retail business. What started as a consumer protection has become a weapon too often used against merchants. Is there anything merchants can do to protect themselves? Listen as we look at how chargeback abuse became such a threat, ways it can be countered, and why merchants should never view it as “just a cost of doing business.” What you'll learn when you listen to this Podcast: Myths and misunderstandings of how chargebacks occur Why fraud filters should not be your only prevention tool Why reason codes seldom tell the whole story behind a claim How chargeback data impacts false declines & conversions Options for post-transaction customer dispute resolution Webinar presentations by Justin Clements and David Pirtle

Webinar Replay – Audio from an earlier webinar with experts from Chargebacks911 and Basis Theory Many emerging payment methods are built around tokenization. Replacing sensitive card data with temporary identifiers makes tokenization a powerful, cost-effective way to offer transaction security. Is it powerful enough to finally KO chargebacks stemming from fraudulent transactions? We look at how tokenization can help merchants offer more alternative payment methods while maintaining data security and increasing revenue. What you'll learn when you listen to this Podcast: How tokenization works, and why it matters for payments Why tokenized payments are safer… but not dispute-proof Network tokens vs. universal tokens: how do they differ? Webinar presentations by Justin Clements and Colin Luce

Webinar Replay – Audio from an earlier webinar with experts from Chargebacks911 and Merchant-Accounts.ca Merchants have cause to worry about customer disputes. But did you know your payment processor is concerned about your chargebacks, as well? If you get too many claims, they could get fined. To avoid that risk, some processors may simply close your merchant account. We look at why chargebacks matter to processors… and how merchants and PSPs can work together to maintain a healthy partnership.  Why your processor worries about chargebacks When chargebacks pose the greatest threat Calculating chargeback ratios and understanding thresholds What to say to your processor (and how to say it) How proactive prevention can remedy the issue Webinar presentations by Justin Clements and David Goodale

Webinar Replay – Audio from an earlier webinar with experts from Chargebacks911 and Payway Card-not-present transactions are a huge opportunity for fraudsters. When customers are victims of fraud, they lose trust in you. Luckily, there are ways to leverage payment data to prevent fraudulent transactions and retain the confidence of your customers. Join us on Thursday, March 14, 2024 as we look at how data security can be part of an overall strategy to lower costs and mitigate risk How tokens safeguard you and your customers Ensuring that the customer is actually the cardholder Delivering fraud prevention and a frictionless checkout Preparing for the new PCI-DSS 4.0 security standard How authentication can lead to reduced chargebacks Webinar presentations by Justin Clements and Kimberly Miller

Webinar Replay – Audio from an earlier webinar with experts from Chargebacks911  Banks, processors, and especially merchants are understandably concerned with rising chargeback volume. But do consumers share this concern? Do they really even understand chargebacks at all? We explore the findings of the 2024 Cardholder Dispute Index. Based on a survey by Chargebacks911, this detailed report helps show how cardholders are impacting the chargeback landscape. How well cardholders really understand chargebacks Why subscription billing models may increase disputes Which industries seem most susceptible to chargebacks How consumers feel banks handle disputes Samples of responses to specific chargeback situations Webinar presentations by Justin Clements and Harlan Hutson

Webinar Replay – Audio from an earlier webinar with experts from Chargebacks911 and AirlinePros For airlines seeking to venture into new markets, it's crucial to grasp the full spectrum of possibilities and hurdles. While new markets can augment your earnings, they also introduce new uncertainties, including currency exchanges and chargebacks. Listen as we delve into strategies for growing your earnings while minimizing the inherent risks associated with credit card acceptance chargebacks. Balancing the rewards and risks of credit card acceptance Harnessing the Power of Introductory Offers: Boosting Sales While Managing Risk The Art of Chargeback Rebuttals: Timing and Precision are Key Competent Chargeback Management on a Limited Budget Navigating Time Zones, Holidays, and Dispute Resolution Webinar presentations by Harlan Hutson and Shreyas Nanavati

Webinar Replay – Audio from an earlier webinar with experts from Chargebacks911 As fraudsters get bolder and consumers get more savvy, merchants need more sophisticated tools for preventing, managing, and recovering revenue from illegitimate chargebacks. In this webinar we explored the substantial benefits of a true end-to-end chargeback technology platform in preventing transaction fraud, increasing recovery revenue, and determining the best action steps for effective chargeback management.  How merchants leverage our dispute response services When and why merchants use dispute prevention tools Identifying and resolving internal fraud triggers Minimizing loss from post-transaction fraud Repairing and enhancing industry relationships How we achieve accurate dispute reconciliation and why it is important Calculating a true win rate Webinar presentations by David Pirtle and Ben Scrancher

Webinar Replay – Audio from an earlier webinar with experts from Chargebacks911 and Redbridge There's no lack of data when it comes to payments; we're practically drowning in data. Without a way to leverage it, however, all that information is essentially useless. Is there a way we can actually benefit from this information? We discuss ways of using data to identify fraud trends, close friendly fraud gaps, and determine the best action steps for effective chargeback management. The importance of data-driven decisioning Pinpointing the most useful types of chargeback data Internal/external dispute management actions Maximizing prevention & mitigation efforts Strategies for optimal recovery Webinar presentations by Justin Clements and Dan Carter

Webinar Replay – Audio from an earlier webinar with experts from Chargebacks911 Are friendly fraud and chargeback abuse really issues? Are solution attempts by banks and card networks having any effect? See what over 300 merchants are saying about chargebacks and the impact fraud is having across all verticals. In this webinar, we explore the current state of chargebacks and post-transaction fraud. We also offer insight from the recently published 2023 Chargeback Field Report.  The true costs merchants pay for illegitimate chargebacks How new payment options are impacting fraud risks Why merchants seem ambivalent about combating chargebacks Ways merchants can safeguard their business and their customers Preemptive and proactive fraud prevention tips for 2023 Webinar presentations by Jarrod Wright and Justin Clements

Webinar Replay – Audio from an earlier webinar with experts from Chargebacks911. The latest edition of Visa's core rules introduced the Compelling Evidence 3.0 initiative. This new ruleset expands the range of documentation you can use to help undo an invalid customer dispute. But, what evidence will qualify? How will this work alongside Order Insight? In this webinar, we look at everything you need to know about this shift in Visa dispute requirements. Why was Compelling Evidence 3.0 a necessary change? What are the Compelling Evidence 3.0 qualification criteria? How CE 3.0 works with Order Insight to resolve disputes How you can prepare your systems and CRM for the change? Webinar presentations by David Pirtle, Jonathan Broomfield and Craig McClure

Webinar Replay – Audio from an earlier webinar with experts from Chargebacks911 and Payline Globally, credit card payments account for only ⅓ of online retail. So what other kinds of payments are consumers using? Will offering alternative payment options increase customer loyalty or just lead to checkout friction? In this webinar, we look at why merchants should consider alternatives to legacy payment options. What alternative payment methods exist, and which work best? Do payment options lead to conversion… or churn? Will more options mean confusing clutter on checkout pages? Do all alternative payments companies work the same? Webinar presentations by Justin Clements and Colin Driscoll

Webinar Replay – Audio from an earlier webinar with experts from Chargebacks911 Accountants working with e-commerce retailers need to understand the dangers of friendly fraud chargebacks: illegitimate credit card charges that are forcibly reversed by the cardholder's bank. This large and growing threat can be crippling to businesses. Chargeback accounting involves multiple moving parts. Dispute fees, refunds, and other related costs must be calculated and recorded, with some funds possibly being returned to the business weeks or months later.   In this webinar, we explain the chargeback threat and look at factors that can make chargeback accounting a headache. We'll also cover ways accountants can make working with chargebacks a little easier.   Determine why chargeback accounting practices must be dynamic Give examples of how strict chargeback time frames complicate accounting List tips for building your chargeback accounting strategies Identify experts' “must-have” tools for effective chargeback accounting Recognize the importance of reporting, dispute analytics, and diagnostics Webinar presentation by Jarrod Wright

Webinar Replay – Audio from an earlier webinar with experts from Chargebacks911 and FiveBy Retail fraud and chargebacks have always been a threat, but the rise of eCommerce has compounded that danger on a global scale. Events from around the world can cause ripple effects that impact merchants on a local level. The war in the Ukraine, for example, has forced fraudsters in Russia and Ukraine to change their payout methods and go to greater lengths to disguise their geolocation. That increases the risk of fraud for merchants everywhere. In this webinar, we talk about: The latest trends and patterns in global fraud How innovative cybercriminals are changing the face of fraud The impact of global events on the fraud landscape Steps merchants can take to prevent becoming victims Webinar presentations by Jarrod Wright and John Solheim

Webinar Replay – Audio from an earlier webinar with experts from Chargebacks911. Automating the chargeback representment process can make it more efficient, but will it be as effective? Can artificial intelligence communicate the intricate details well enough to win a reversal? What sort of long-term impacts can automation have on downstream results, including ROI? In this webinar, we talk about: The role of AI and machine learning in representment automation Short- and long-term impacts of automation Pros and cons of fully manual vs. fully automated processes Costs, fines, and hidden fees of automating representment Downstream effects of automation (including 2nd chargebacks) Webinar presentations by Jarrod Wright and Harlan Hutson.

Webinar Replay – Audio from an earlier webinar with experts from Chargebacks911 and Digital Commerce 360 Chargebacks are evolving, but is the situation getting better? What's changed for merchants over the last few months? And what new threats they are seeing just over the horizon? Based on the Chargeback Field Report 2022, we offer a realistic look at the current state of chargebacks. See what over 400 merchants are saying about the problems they're dealing with now, and what they're doing to protect their future revenue. Rising fraud threats: Where and how merchants are getting hit Ongoing shifts in consumer shopping behaviors How technology is changing fraud and fraud-fighting Webinar presentations by Jarrod Wright, David Pirtle and Lauren Freedman

Webinar Replay – Audio from an earlier webinar with experts from Chargebacks911 and Verifone The global economy is expanding. Selling internationally is rapidly becoming a necessity for online success. But is opening your online store to other countries really that simple? In this webinar, we talk about localization, and the benefits of tailoring each shopping experience to the customer's location. Cost vs. benefits of localization in an expanded market The ins and outs of dynamic currency conversion Tips for optimizing the purchase funnel at a country level How to limit customer “surprises” … and chargebacks Regulations to keep in mind when entering a new market Webinar presentations by Jarrod Wright and Stefan Cenusa

Webinar Replay – Audio from an earlier webinar with experts from Chargebacks911 and Payway. The payments space is evolving. Technology is changing fast—why not make that change work in your favor? We'll explore how the surge in online transactions exceeded expectations, as well as the opportunities and challenges of the new payments ecosystem. We'll take you through how payments can be a powerful tool in preventing chargebacks and recovering more revenue. Why digital wallets are a great defense against chargebacks. How the right approach to data collection can lower your payment costs. Why yearly subscriptions are a great value…until they're not. Why your return process should be as easy as your payment process. What to do if you get fired by your payment solution provider. Webinar presentations by Jarrod Wright and Kimberly Miller

Webinar Replay – Audio from an earlier webinar with experts from Chargebacks911 and Shipmonk Fulfillment and delivery are not only essential parts of building your brand, they're also an excellent opportunity to promote your brand. With a little creativity, you can leverage the unboxing process to “wow” your customers and reduce churn. Best of all, the right strategy at this stage can help lower your risk of chargebacks. Creative ways to prioritize branding through the unboxing experience How custom packaging can help lower post-transaction fraud Strategic tips for delivering the same products in different ways The importance of engaging customers at every touch point Why subscription billing presents unique chargeback risks Webinar presentations by Jarrod Wright and Bea Tanese

Webinar Replay – Audio from an earlier webinar with experts from Chargebacks911, Microsoft and Mastercard. Can collaboration assist in driving down chargebacks? What role can acquirers play in expanding the chargeback lifecycle? What benefits can we expect by expanding the dispute collaboration model to include Acquirers? Hear from experts from Microsoft, Mastercard, and Cb911/Fi911 as they discuss Mastercard's upcoming changes to their dispute lifecycle. We answer questions and concerns regarding regional trends, regulatory impacts, fraud metrics, chargeback and representment growth, resolution rates for early resolution, and more. Overview of the upcoming changes (effective July 2022) Scope of the initiative (Global vs. Regional) Trends from early implementation with existing solutions Adoption Rate and success factors of issuer & merchant collaboration Fraud vs. non-fraud, card-present vs. non-card-present Regional differences that may impact adoption rates Webinar presentations by Monica Eaton-Cardone, Sondra Feinberg and Doug Whiteside

Webinar Replay – Audio from an earlier webinar with experts from Chargebacks911 and Vesta As eCommerce fraud continues to surge, many online merchants have tightened their security rules in an effort to thwart fraudsters and prevent more chargebacks. Unfortunately, these efforts often backfire. False declines have become a costlier problem than fraud itself. The reason fraud prevention tactics have led to a surge in false declines Why stricter filters are useless against post-transactional fraud Why chargebacks cost more than most merchants think Hints for stopping fraud without declining legitimate transactions Webinar presentations by Jarrod Wright and Matt Haroldson

Webinar Replay – Audio from an earlier webinar with experts from Chargebacks911 The COVID-19 crisis forever changed the retail landscape. In some instances, eCommerce saw a decade's growth in just 90 days. Is it enough to offset the rise in chargebacks? See what over 400 merchants are saying about chargebacks and the impact of a global pandemic. The positive and negative impacts of COVID-19 How consumer behaviors shifted as a result of the pandemic Rising fraud threats: why and how merchants are fighting back Ways merchants can protect their business and their customers Proactively dealing with the surging threat of friendly fraud Webinar presentations by Jarrod Wright and David Pirtle

Webinar Replay – Audio from an earlier webinar with experts from Chargebacks911. In this Q & A-based webinar, we look at some of the terms commonly used to talk about chargeback prevention. We explain what these acronyms mean, and how to know if these tools are right for your business. Prevention options: Learn what chargeback prevention tools are available? Tool types: Understand how the different solutions help avoid chargebacks. Cost analysis: Learn to accurately estimate the value of prevention. Changing language: How the tools and language have evolved over time. Webinar presentations by Jarrod Wright and David Pirtle

Webinar Replay – Audio from an earlier webinar with experts from Chargebacks911 and BlueSnap Online fraud is an ever-evolving landscape. With the massive shift to online shopping, new types of fraud are emerging, criminals are getting more savvy, and a surge of chargebacks is on the horizon. It's critical that merchants stay current on these evolving fraud threats, and do what they can now to prepare for the future. How customer behavior has led to a rise in friendly fraud What every merchant should know about upcoming fraud challenges Improving chargeback win rates through machine learning Best practices for risk mitigation and retaining customer trust Webinar presentations by Jarrod Wright and Matthew Vega

Webinar Replay – Audio from an earlier webinar with experts from Chargebacks911 and Simpl Fulfillment Topics include: Fulfillment personalization: facts, tips, and techniques Matching the service to the product for brand consistency Improving—and lowering—packaging costs How a bad fulfillment experience encourages chargebacks Automating communication to create a better customer experience Webinar presentations by Jarrod Wright and Damon Routzhan

Webinar Replay – Audio from an earlier webinar with experts from Chargebacks911 and Chargebee The recurring billing business model is a win-win for merchants and their customers. Knowing how to leverage this business model to your advantage can mitigate liabilities, maximize your revenue stream, and extend customer lifetime value. Expanding your offerings with “access vs. ownership” options Best practices for avoiding recurring billing chargebacks Cultivating loyalty through convenience and cost savings Using personalized experiences to increase retention Factors that make recurring billing prone to chargebacks Scaling your business alongside your customers Webinar presentations by Jarrod Wright and Mallory Walsh

Webinar Replay – Audio from an earlier webinar with experts from Chargebacks911 and PayKings Are “high-risk” industries worth it? Do the potential rewards counterbalance the costs, such as higher bank fees and increased risk of chargebacks? How banks view unique industries, and what to prepare for when selling online. Ways standard payment processing is different in high-risk industries. How chargebacks negatively affect your company's reputation with banks and card processors. What high-risk merchants may need to adjust for to work in high-risk industries. Webinar presentations by Jarrod Wright and Josh Naaman

Webinar Replay – Audio from an earlier webinar with experts from Chargebacks911 and Payline Data In this Q & A-based webinar, we solicitated your questions and concerns regarding why the popularity of NFTF transactions is growing, and how to prepare for the new demands. Topics include: What “Card Not Present” Means to Banks—and Your Bottom Line The Often Unrecognized Power of Virtual Terminals Mobile vs. Stationary Equipment: Benefits and Challenges The Increasing Adoption of MOTO Business Models Understanding Online Integrations - 3rd Party Software or Shopping Carts Webinar presentations by Jarrod Wright and Andy Roth

Webinar Replay – Audio from an earlier webinar with experts from Chargebacks911 and Ravelin Technologies Fraud-identifying factors aren't universal: they can differ by business, industry—even location. That means that fraud prevention strategies can't be considered universal, either. Enterprise clients need tailored, enterprise solutions to deal with the “curve balls” unique to each business. Leveraging data while reacting to real-time customer behavior Understanding the true threat of fraud and emerging tactics Finding the synergy between criminal vs. friendly fraud Using business data to protect the positive customer experience How the COVID-19 pandemic has sparked a massive change in online buying behavior Webinar presentations by Jarrod Wright and Bob McAlear

Webinar Replay – Audio from an earlier webinar with experts from Chargebacks911 and Payway Want to get the most out of your payments solution? A better understanding of the relationship between payments and chargebacks may allow you to mitigate risk, maximize your revenue stream, and make your sales process more efficient. Understanding the payments/chargeback relationship How preventing criminal fraud exposes other fraud sources Utilizing data to minimize carding attacks How payments can be used to help prevent chargebacks The COVID crisis: why it was a breeding ground for chargebacks What's next: best practices for mitigating future risk Webinar presentations by Jarrod Wright and Kimberly Miller

Webinar Replay – Audio from an earlier webinar with experts from Chargebacks911 and Airline Information Topics include: Emergence of new fraud travel trends after the lockdown How have chargebacks, illegitimate refunds, loyalty fraud, or other trends changed or maintained? Challenges airlines face during the holiday season Raising the fraud barrier against hackers and cybercriminals Will BNPL work for the travel industry? What are some risks involved? How can airlines cope with chargebacks with reduced fraud teams? Shift in online purchase trends from web browser to mobile; has fraud trend changed as a result? How airlines can stay ahead of fraud amidst uncertainties Webinar presentations by Harlan Hutson, Tan Jia Min and Christopher Staab

Webinar Replay – Audio from an earlier webinar with experts from Chargebacks911 and Recurly The recurring billing business model is a win-win for merchants and their customers. But not all subscription billing is the same: knowing how to leverage the process to your advantage can mitigate liabilities and maximize your revenue stream. In this webinar learn some expert tips how to maximize revenue while minimizing loss from churn and chargebacks. Best practices for avoiding recurring billing chargebacks Proactive vs. Reactive approaches to recurring billing Ways to reduce churn and drive conversions Factors that make recurring billing prone to chargebacks Simple, effective ways to retry a failed payment Dunning tips and insights from thousands of companies Webinar presentations by Jarrod Wright and Alexis Carroll

Webinar Replay – Audio from an earlier webinar with experts from Chargebacks911 and Vindicia Chargebacks are the worst! They take away revenue, cause disruption in business, and cost online merchants billions every year. But chargebacks are a cost of doing business, right? WRONG! This webinar will walk through the best practices, tools and resources to create a bulletproof chargeback management strategy allowing merchants to reduce losses and maximize recovery of revenue, particularly in the growing world of subscriptions where recurring revenue rules all. 3 main sources of all chargebacks Creating a bulletproof “prevent and recover” plan Best practices in chargeback management 5 ways to increase subscriber acquisition and retention Webinar presentations by Harlan Hutson and Trace Galloway

Webinar Replay – Audio from an earlier webinar with experts from Chargebacks911 and Advidi 2020 has changed the online industry forever. A global pandemic tested our systems and policies, processes and procedures like never before. While more consumers are moving their shopping online allowing for higher revenues for merchants, greater volumes also mean greater risk if not managed carefully. So, what have we learned that will prepare us for 2021? After reviewing industry data over the last six months our panel of experts will present an outline of what can be gained if we pay attention to new trends, who is thriving and why, and increasing threats from fraudsters and poor customer behavior. What we learned from a global pandemic; preparing your business for all scenarios Traffic trends and navigating a regulated industry Verticals that are thriving i.e., Sweeps/Nutra/Dating The ever-increasing issue of chargebacks The importance of pre-checks; don't let your success be your downfall Collaborative partnerships  Webinar presentations by Melissa Fitzsimmons and Mark Nolte

Fintalk – Audio from an earlier webinar with experts from Chargebacks911 and Fi911 The world of financial tech is changing, and the payments industry is evolving to meet new demands and new challenges. The emergence and acceptance of unique payment options and methodologies has resulted in a race to develop new products that take advantage of this shifting landscape. We take a look at how product developers must step carefully in a fluctuating industry, and look at how development in payments can be done effectively and profitably.  The importance of external & internal development partners  Understanding the evolving world of payment types & methodology  The increasing value of data enrichment in the payment landscape Critical thinking to drive product strategy and innovation Webinar presentations by Steve Warner and Brad Dillahunty

Webinar Replay – Audio from an earlier webinar with experts from Chargebacks911 and Jumio Over half of businesses surveyed reported higher losses associated with account opening and account takeover than any other type of fraud. SCA and other heightened security requirements may help, but implementation can create greater challenges for banks and businesses. Is there a way to identify—and pluck—these “bad apples” before they can do serious damage? Overview of new account fraud, and why the risk is so great How fraudsters play the system, and how to lower chargeback risk Lowering by verifying the customer at account creation Ensuring SCA, AML, and KYC compliance through upfront authentication Webinar presentations by Craig McClure and Johnson Ha

Webinar Replay – Audio from an earlier webinar with experts from Chargebacks911 and ShipMonk eCommerce is seeing a meteoric rise in demands amid the ongoing COVID-19 pandemic, as more consumers are turning to online purchases. As important as it is to make the sale, fulfillment, delivery, and follow-up are equally essential parts of building your brand. This can exponentially complicate order fulfillment logistics. The impact of the COVID-19 crisis on eCommerce, especially fulfillment How “best practices” for Refund and Return Policies can prevent chargebacks Leveraging customer service and support from 3PL partners for merchants How in package touches and inserts can help enhance the customer experience Merchant missteps in the fulfillment process that could trigger chargebacks Webinar presentations by Jarrod Wright and Kathryn Andrews

Webinar Replay – Audio from an earlier webinar with experts from Chargebacks911 and Greenings   Unpredictable change has been a dominant theme in the workplace over the last two years. Against the backdrop of rapid transformation in the payments space, the stakes have never been higher in the fight to attract top talent. How can organizations keep pace with change while ensuring they have the team they need to stay agile and adaptable? What does tomorrow's payment professional bring to the table?   In the latest episode of FINTALK, a series of live podcasts featuring conversations with the industry trailblazers and trendsetters, Steve Warner (VP of Business Development, Fi911) sat down with Andrew Greening (Managing Partner - Board & Non-Executive Director Practice, Greenings). Over the course of their fascinating conversation, the two traded opinions and insights regarding the latest trends in hiring and retaining top talent in the payments space.   What was the ultimate impact of Covid-19 on culture, acquisition, and what candidates expect from employers? How are short-term cost savings strangling growth and hindering talent retention? What unique challenges present themselves in markets on either side of the Atlantic? Steve and Andrew answered all these questions and more! Webinar presentations by Steve Warner and Andrew Greening

Webinar Replay – Audio from an earlier webinar with experts from Chargebacks911 and Soar Payments In the eCommerce world, offering consumers payment options beyond payment cards can deliver substantial benefits, including lower processing costs and a decreased risk of chargebacks. For high-risk accounts, alternative payments can also offer fewer restrictions, along with a higher likelihood of approval. Overview of the most common alternative payment methods: eCheck, ACH, Bitcoin, and more How alternate payments can be a lifeline for high risk merchants - especially those having chargeback/merchant account trouble. The challenges of opening a new merchant account after one has been terminated Using alternative payments to lower chargebacks ... even if you're in a high risk space Webinar presentations by Jarrod Wright and Scott Hawksworth

Webinar Replay – Chargebacks911 has compiled the best information shared over three days into a single, easy to digest recording. We had experts from Microsoft, Paysafe, and Payometry join our team in presenting the most comprehensive chargeback education to date. Here are the highlights from three different sessions! Overcoming chargeback challenges of recurring billing Fallout from the Covid-19 pandemic recovery and growth Fraud prevention that leads to chargeback prevention Brought to you by Chargebacks911, the world's foremost experts in chargeback management, Chargeback University was designed exclusively for merchants. Delivering the most comprehensive chargeback management information available today, along with industry tips you won't find anywhere else. If you have any questions about the information included in these webinars, please let us know. 

Authorization fraud and card testing have significant impacts on financial institutions, their merchants, and even consumers. Prevention tools are available, but can too easily lead to a surge in false declines. So what's the best way to approach authorization fraud? How is card-testing contributing to the problem? Working together, can FIs and merchants find a solution for detecting, preventing, and eliminating this expensive and exasperating problem?   Will Blay Senior Program Manager at Microsoft Scott McLaughlin Vice President of Integrated Payments at Keybank Harlan Hutson Director of Strategic Partnerships and Brands for Chargebacks911

Harlan Hutson, Director of Strategic Partnerships for Chargebacks911 sits down for a fascinating conversation. He discusses his professional background, going from studying music performance in college to becoming one of the world's leading payments industry experts. Harlan relates his musical background to business, observing that a great leader is someone who coordinates talent, but allows everyone to play the role they're meant to play. “If I make a sale, but the setup team just ignores the client, we're not playing in harmony,” he says. They also delve into Harlan's work in protecting merchants from “chargeback ugliness,” as they put it, and identifying merchant pain points on an individual basis to develop custom solutions.

The travel space was hit especially hard by the COVID-19 pandemic. For merchants, this created a need to explore new options in payments and payment methods. Join Harlan Hutson, Director of Strategic Partnerships for Fi911 and Paul van Alfen, Travel Payments Strategist for Up in the Air as they discuss the latest in travel payments.  For consumers, credit cards became even more important as a safe haven against non-delivery. How will this affect the merchant/acquirer relationship? What new opportunities exist for travel? And are there specific risks that merchants need to know about?   Learn about the “Acceleration of digital transformation” due to the pandemic. Consumers might have been accustomed to going out to stores, restaurants, and other brick-and-mortar outlets, but couldn't. Using apps for delivery, click-and-collect, and other practices was “for certain demographics, for the older generations, probably not yet ‘business-as-usual' as it would be for younger generations.” Mobile payments offer advantages and disadvantages for security. They're more secure, so “When you use your mobile device, it's an EMV transaction. It's authenticated. It was you, it's your device, your face scan, your fingerprint. So, you can chargeback it, but no, you did it.” At the same time, the ease of filing chargebacks on mobile transactions has its drawbacks. “It helps gives confidence in the use of cards overall, but it also probably makes more people aware of [the chargeback process], and they might try it out in other areas as well.” Credit is not as widely used in Northern European countries like Germany, The Netherlands, and the Nordic countries. This has allowed for wider use of debit, and direct debit payments in particular, in the travel space.

David Pirtle is the VP of Enterprise Engagement at Chargebacks911.  He in interviewed in this episode by Scott Pinker.  David talks about how growing up in a small town led him to be attracted to chargebacks911.  #fintech #payments #bitcoin #cryprocurrency #regulations #banking #podcast #fintalk #chargebacks #chargebacks911 #Fi911

No one likes them, but chargebacks are a reality … and every issuer, acquirer, processor, and merchant needs to know what to do when they arise. Too often, the players are at odds. But is there a way to make the system work better for everyone? What do new and established issuers and acquirers need to know to streamline the chargeback management process? Join renowned chargeback expert Isabelle Onkelinx, founder of IO Resolution, and Craig McClure, Director of Relationship Management for Fi911, at as they exchange opinions and ideas about the various roles involved in the chargeback process.    #chargebacks #fintech #banking #issuer #acquirer