Podcasts about Impact Academy

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Best podcasts about Impact Academy

Latest podcast episodes about Impact Academy

Business with Impact
#279 My Framework For How to Make Consistent Sales Without Being Online 24/7

Business with Impact

Play Episode Listen Later May 27, 2025 18:55


Can we both agree that hustling 24/7 isn't sustainable? In this episode, I'll show you the exact framework I use (and teach my clients) to build a simple, high-impact system that creates consistent sales – even when you're not constantly posting, launching, or showing up on camera.What to listen for:The 3-part Impact Framework that drives consistent sales Why visibility without profitability is keeping you stuckThe truth about posting daily (and what to do instead)The biggest mistake entrepreneurs make when they don't have an offerWhat to do if you're getting leads, but no one's buyingHow to optimize one funnel instead of building 10Why your list isn't converting (and how to fix it)The weekly traffic rhythm Rachel uses to grow her audienceThe secret to 6:45 AM sales while making breakfast for the kidsHow evergreen and live launch strategies can work together for scalable salesYou don't need to be online 24/7 to make sales—you just need a system that works while you live your life. The Impact Framework is that system. It's simple. It's scalable. And it's what we help you build inside the Business With Impact Academy™.Ready to learn how to implement it in your own business? Tune in to this episode now and don't forget to subscribe, share, and grab your free landing page template below!Important Links:Grab your FREE High Converting Landing Page Template: https://rachelmcmichael.com/landingJoin Ads That Convert™: https://rachelmcmichael.com/ads Connect with Rachel on Instagram: @rachelrmcmichaelLearn more about The Business with Impact Academy™: https://rachelmcmichael.com/academy

Business with Impact
#278 The Freebie Fix: The Real Solution to Getting More Leads From Your Free Offer

Business with Impact

Play Episode Listen Later May 20, 2025 14:15


You created the freebie. You poured your best tips into it. Shared it. Promoted it. Maybe even ran some ads.And if you're still refreshing your screen thinking… “Where are the leads?”Before we blame the algorithm… Before we burn it all down and start over… Let's get real about what's actually going on.Because here's what no one's talking about:Free offers (aka opt-ins, lead magnets, lead generators, freebies) can work.Free leads can turn into paying clients.But only when the freebie, the offer, and the message are fully aligned.This episode is your behind-the-scenes look at what makes a lead magnet actually convert – without needing a massive audience or fancy funnel.I'm breaking down:The 3 quiet killers of conversionWhat most freebies get wrongAnd the small, strategic shifts that change everythingLet's fix the freebie. Let's get it working. Let's finally make it convert.What to listen for:Why “just provide value” is an outdated strategyHow vagueness is killing conversions (and how to fix it)The real purpose of a landing page – and why most are doing too muchWhat your CTA should look like (and where to put it)The 3 mistakes so many make with their lead magnetsWhy clear beats catchy every timeThe one thing all high-converting free offers have in commonSimple headline shifts that can triple your opt-in rateReal-life examples of tweaks that led to 3x and 4x conversionsThe exact structure of a high-converting landing page (plus a free template!)Your freebie isn't broken, it likely just needs a few tweaks to fix it. You don't need a bigger audience or more traffic to see real results. You need the right words in the right places.Don't forget to subscribe to the podcast, share this episode with a biz friend, and grab your free high-converting landing page template below!Important Links:Grab your FREE High Converting Landing Page Template: rachelmcmichael.com/landingConnect with Rachel on Instagram: @rachelrmcmichaelLearn more about The Business with Impact Academy™: rachelmcmichael.com/academy

Business with Impact
#277 Three Costly Funnel Mistakes – and How to Fix Them Fast

Business with Impact

Play Episode Listen Later May 13, 2025 19:12


If your funnel isn't converting, it's not because your audience is too small or your content isn't “good enough”? In this episode, Rachel uncovers the real reasons your funnel is stalling – and the exact steps to fix it. Spoiler: It's not about scrapping everything. It's about tweaking and refining what's already there.What to listen for:The real definition of a funnel (hint: it's not just a landing page and a freebie)Why “set it and forget it” funnels aren't the goalThe dangers of funnel hacking without full context3 conversion-killing mistakes (and how to fix them)Why ghosting your leads is the fastest way to lose a saleHow “mysterious offers” are quietly killing your conversionsThe surprising way your freebie could be attracting the wrong audienceThe essential funnel ingredients most people are missingWhy your landing page might not be the problem (but your messaging is)A simple self-audit checklist to troubleshoot your funnel todayFunnels don't need to be burned down. They just need refining. Whether your funnel is falling flat at the landing page, the email sequence, or the sales page, this episode gives you the clarity to fix what's not working – without starting from scratch.Ready to create a funnel that actually converts? Press play now. And don't forget to subscribe to the podcast, share this episode with a biz friend, and grab your free high-converting landing page template below!Important Links:Grab your FREE High Converting Landing Page Template: rachelmcmichael.com/landingConnect with Rachel on Instagram: @rachelrmcmichaelLearn more about The Business with Impact Academy™: rachelmcmichael.com/academy

Square Pizza
#129 - Christine Edwards Pitkin, Founder & CEO, Civility Localized & Civic Impact Academy

Square Pizza

Play Episode Listen Later Apr 18, 2025 42:27


GIVEAWAY - send us a message and let us know your favorite thing about the Square Pizza Pod. We are giving away SchermCo swag to the first three people that send us a note!Welcome back to another episode of the #squarepizzapod. This week, Greg is in conversation with Christine Edwards Pitkin, Founder & CEO of Civility Localized & Civic Impact Academy. Civility Localized is a minority and woman-owned Community Engagement Consulting Firm with headquarters in Charlotte, North Carolina.In this episode: Civility LocalizedMinority and woman-owned consulting firm and its mission to help communities grow with dignity through inclusive strategies for local and state government initiativesCommunity outreach and engagementCivic Impact AcademyAn educational experience that brings local community leaders and government leaders into the same roomsStarted in 2024Launching a new cohort in September and applications open in JulyBoard Member ExperienceGenerationNation, Humane Society, and QC Family Tree Best practices of high-performing boards?What aspiring board members knowBe ready and willing to give of yourself - your time, your money, your contactsSupport the show

Square Pizza
#127 - Christine Edwards Pitkin, Founder & CEO, Civility Localized & Civic Impact Academy

Square Pizza

Play Episode Listen Later Mar 28, 2025 42:53


GIVEAWAY - send us a message and let us know your favorite thing about the Square Pizza Pod. We are giving away SchermCo swag to the first three people that send us a note!Welcome back to another episode of the #squarepizzapod. This week, Greg is in conversation with Christine Edwards Pitkin, Founder & CEO of Civility Localized & Civic Impact Academy. Civility Localized is a minority and woman-owned Community Engagement Consulting Firm with headquarters in Charlotte, North Carolina. In this episode: Civility LocalizedMinority and woman-owned consulting firm and its mission to help communities grow with dignity through inclusive strategies for local and state government initiativesCommunity outreach and engagement Civic Impact Academy An educational experience that brings local community leaders and government leaders into the same roomsStarted in 2024 Launching a new cohort in September and applications open in JulyBoard Member ExperienceGenerationNation, Humane Society, and QC Family TreeBest practices of high-performing boards?What aspiring board members knowBe ready and willing to give of yourself - your time, your money, your contacts Support the show

The Leveraged Practice Podcast
Ep. 281 Introducing Healthcare Impact Academy Membership

The Leveraged Practice Podcast

Play Episode Listen Later Feb 24, 2025 18:04


Welcome back to The Leverage Practice Podcast! In this episode, we are thrilled to announce the official launch of the Healthcare Impact Academy Membership. This is the first of it's kind - a game-changing opportunity for healthcare professionals to create and grow online programs, courses, groups and products with expert guidance, resources, and community support. What You'll Learn in This Episode: Why I decided to completely flip my business model and transition to a membership structure. The challenges healthcare professionals face when trying to start or grow online programs. How the Healthcare Impact Academy Membership breaks down barriers with accessible pricing and multiple support tiers. A full breakdown of what's included in the membership, from courses to live workshops to an all-in-one HIPAA-compliant software platform. How this membership will help you build a scalable, profitable business while maintaining work-life balance. Why This Membership? For over a decade, I've worked with health professionals - dietitians, doctors, mental health professionals, therapists, OT's, SLP's, PT's, and more to help them create, market, and sell online programs for their practice. This type of arm to their business has allowed 700+ clients to reduce their overall working hours, decrease 1:1 appointments and increase their income. One of the biggest challenges I've seen is the high cost of entry, with most traditional “business coaching” programs priced between $5,000 and $10,000 for only 6 months. While those investments can be valuable, many healthcare professionals hesitate due to the financial risk. As well, these kinds of programs give short term results, and we all know business takes years to develop to the level of success you desire. That's why I've designed the Healthcare Impact Academy Membership to make high-quality education, proven strategies, tools, and support accessible at a fraction of the cost of traditional coaching and courses. Enrollment is Open! (Limited Time Only) The membership is open for enrollment from Monday, February 24 through Friday, February 28 at midnight. This initial launch is focused on ensuring a smooth onboarding experience for new members, testing workflows, and refining the experience before scaling further. We already have 140 pre-registered members and aim to welcome 100 more this week, making this an incredible opportunity to be part of our founding group! What's Included? Extensive Course Library – Over 40+ micro-courses covering everything from lead magnets to program launches. Monthly Live Workshops – Action-focused sessions where you'll implement key strategies. Private Community Access – Connect with like-minded professionals, collaborate, and get support. All-in-One HIPAA-Compliant Software – Manage courses, sales pages, email marketing, and more—completely free with your membership. Support Tiers to Fit Your Needs: Standard Membership: Access to courses, community, and software. Premium Membership: Live Q&A calls and Monday-Friday tech support. VIP Membership: Small group coaching, hot seats, and deeper mentorship. Limited-Time Founder's Rate! For this launch, we're offering a 33% discount on the membership. This is your chance to lock in the lowest price and start building or scaling your online program today! Join Now Before Doors Close! Visit HealthcareImpactAcademy.com to learn more and sign up. If the doors are closed when you visit, be sure to join the waitlist for the next opening. Have questions? Email us at hello@theleveragepractice.com or DM me on Instagram @theleveragepractice. Don't wait—this is your chance to create a more sustainable, scalable, and impactful healthcare business while leveraging your expertise online. I can't wait to welcome you inside!

Deeper Life Bible Study
Believing Beyond The Limitations Of The Natural Youth by Pastor W.F Kumuyi

Deeper Life Bible Study

Play Episode Listen Later Dec 30, 2024 44:21


Impact Academy message for Wednesday 26th December 2024 at the Retreat/GCK. https://dclm.org/sermons/global-crusade-with-kumuyi/2024-power-for-present-possession/believing-beyond-the-limitations-of-the-natural-youth/

Business with Impact
#276 Three Questions to Ask Before Running Facebook Ads

Business with Impact

Play Episode Listen Later Nov 12, 2024 10:01


Today on the Business With Impact podcast, we're talking about one of my favorite things: Facebook Ads!   A question I still get asked all of the time is: “How do I know when I'm ready for Facebook ads?” As an ad expert, I wanted to share the exact framework I share with our clients  in the Business with Impact Academy™ when they're trying to make this decision in their business. We're going to talk through three simple questions to ask yourself before deciding to move forward with ads. So, have a pen and paper ready and let's dive in! --- Links mentioned in this episode:  → Follow Rachel on Instagram: @rachelrmcmichael → Learn more about The Business with Impact Academy HERE. → Grab your FREE organic traffic checklist HERE!

Business with Impact
#271 Why Joining the Business With Impact Academy is the Key to Your Next Business Breakthrough

Business with Impact

Play Episode Listen Later Oct 8, 2024 20:51


On today's episode, we're going to take you behind the scenes and share all the details you've been asking for when it comes to the Business With Impact Academy™!   In this episode, we're discussing… Who is the Business With Impact Academy™ for? Is the Business With Impact Academy™ right for my business? Am I ready for a program like the Business With Impact Academy™?   We created the Academy with the online business owner in mind. It's specifically designed to help online coaches, course creators, and freelancers who want to grow their online business…they want to build and launch and fill their product, their program, or their service… and they want to do it while working part-time hours. If that sounds like you and you've been searching for a solution to your online business questions and problems… tune in today and see if the Academy is the right fit for you! --- Links mentioned in this episode:  → Follow Rachel on Instagram: @rachelrmcmichael → Learn more about The Business with Impact Academy HERE. → Grab your FREE organic traffic checklist HERE!

The Creative Soulpreneur Podcast with Nick Demos
150. Intuition, Creativity, and Celebrations: Key Points from The Creative Soulpreneur's Journey

The Creative Soulpreneur Podcast with Nick Demos

Play Episode Listen Later Sep 12, 2024 16:47


Intuition, Creativity, and Celebrations: Key Points from The Creative Soulpreneur's Journey   Episode #150   Welcome back to The Creative Soulpreneur! Today, we're celebrating a milestone—our 150th episode!

Grow With Us
Sara Allen and Campus Tulsa's Impact Academy

Grow With Us

Play Episode Listen Later Aug 22, 2024 37:58


This episode of Grow With Us features Sara Allen, a team leader and former intern of Campus Tulsa's Impact Academy. On this episode, Evan and Sara discuss Sara's impactful summers interning with the Impact Academy, her experience as an international college student, and what Tulsa looks like to her in the future. If you are interested in looking at our open career opportunities, don't forget to check out our career website: https://talent.intulsa.com/. Additionally, join our Talent Network for featured opportunities and tailored outreach from our Talent Partners at: https://careers.intulsa.com/signup.

Make Time for Success with Dr. Christine Li
Unlocking Your Speaking Potential with Nick Demos

Make Time for Success with Dr. Christine Li

Play Episode Play 60 sec Highlight Listen Later Aug 15, 2024 32:58 Transcription Available


Send us a Text Message.Join us in this engaging episode of the Make Time For Success podcast, where Dr. Christine Li welcomes back the multi-talented Nick Demos, an award-winning filmmaker, producer, author, podcaster, and speaker. Together, they delve into the art of impactful storytelling and public speaking. Nick shares his personal journey from overcoming his struggles as a public speaker to becoming a mentor who helps others shine on stage. They discuss the power of vulnerability, the importance of finding the right structure for your story, and how sharing personal histories can deeply connect with audiences. Tune in to learn about Nick's transformative Impact Academy, upcoming events, and workshops designed to make public speaking a fun and joyful experience, while also gaining insights on how to clarify and convey your message effectively.Nick Demos is a Tony Award winning Broadway producer, documentary filmmaker, story and speaking coach and founder of The Impact Academy. With over thirty years in the entertainment industry, he has travelled from the Tony Awards to ashrams and run a multi-million dollar business in between. Nick works with entrepreneurs and experts to use storytelling to command the stage and dramatically increase their income and impact. Timestamps:2:06 Nick shares his journey from a nervous speaker to a masterful speaker7:46  Practical tips for creating compelling talks and connecting with the audience14:31 Discussion on the power of storytelling and vulnerability in public speaking21:11 The importance of focusing on the "why" behind speaking and using platforms for practice26:31 Overcoming internal fear and the significance of vulnerability38:21 Details about the Impact Academy, live event, and free workshopFor a free ticket (savings of $44) to Nick Demos' live, online event on August 22nd -- Outline Your Signature Talk, go to https://maketimeforsuccesspodcast.com/talkFor more information on the Make Time for Success podcast, visit: https://www.maketimeforsuccesspodcast.comGain Access to Dr. Christine Li's Free Resource Library where she offers you 12 downloadable tools and templates to help you bypass the impulse to procrastinate. CLICK HERE TO CLAIM YOUR FREE RESOURCES: https://procrastinationcoach.mykajabi.com/freelibraryTo work with Dr. Li on a weekly basis in her coaching and accountability program, please register for The Success Lab here: https://www.procrastinationcoach.com/labConnect with Us!Dr. Christine LiWebsite: https://www.procrastinationcoach.comFacebook: https://www.facebook.com/groups/procrastinationcoachInstagram: https://www.instagram.com/procrastinationcoach/TikTok: https://www.tiktok.com/@procrastinationcoachThe Success Lab: https://maketimeforsuccesspodcast.com/labAdditional Resources (affiliate links below):Kajabi empowers you to create all kinds of content to showcase what you know best, including online courses, coaching programs, podcasts, memberships, and more. Click the link for your FREE 30-day trial to Kajabi: https://maketimeforsuccesspodcast.com/kajabi Free $20 Amazon Gift Card when you sign up for

The Leveraged Practice Podcast
Ep. 259 10 Ways to Make $10k with Healthcare Impact Academy

The Leveraged Practice Podcast

Play Episode Listen Later Jun 25, 2024 22:54


"It's about crafting the right offer for people, putting together a program that actually helps people, and then finding the confidence and having a plan to launch it out in the world, and believing in yourself and not giving up.”   What if you could turn your summer slump into a $10,000 windfall? Discover how you can achieve this financial milestone by leveraging online programs, as discussed in this latest episode of the Leveraged Practice Podcast. Our host Stephanie Clairmont shares insights from the Healthcare Impact Academy Summer School. Designed to guide health professionals through a six-week journey, this program focuses on setting clear timelines, curriculum, and goals to ensure your success.   Stephanie explores a variety of program formats tailored to different needs and budgets. Whether you're considering high-touch small group cohorts or more affordable 12-week group programs, you'll find strategies suited to your business model. Discover how to generate substantial revenue with minimal direct access, and the benefits of enrolling participants in lower-priced programs. Don't miss this episode if you're ready to transform your practice and make a meaningful impact.     Key Topics: 10 Different Ways to Make $10k with Online Programming (05:16) Hybrid Programs (08:24) Less Access to You (11:49) Less Intense (Standard Group Program) (13:58) Smaller Price Point (16:09) Wrap-Up and Next Steps (17:43)   If you enjoyed this episode, you might also enjoy: Ep. 248 How Can I Support Clients in Online Programs Seamlessly? Ep. 257 The Types of Programs that Are Most Successful Right Now in Health & Wellness Ep. 258 Two Things That Will Help You Choose the Kind of Program You Need

The Nonlinear Library
EA - CEA is hiring a Community Building Grants Associate (apply by 28 April) by Naomi N

The Nonlinear Library

Play Episode Listen Later Apr 11, 2024 3:44


Welcome to The Nonlinear Library, where we use Text-to-Speech software to convert the best writing from the Rationalist and EA communities into audio. This is: CEA is hiring a Community Building Grants Associate (apply by 28 April), published by Naomi N on April 11, 2024 on The Effective Altruism Forum. We're looking for an ambitious, engaging, and strategic professional to join our Groups team at the Centre for Effective Altruism (CEA) as a Community Building Grants (CBG) Associate. As a CBG Associate, you'll be a key player in increasing the impact of our CBG program and shaping how the city & national groups community ecosystem evolves. The program currently provides over $2.5 million / year in support to local EA directors and is funding >20 FTE in 14 different locations. Examples of these locations include NYC, DC, London, the Netherlands, Australia, and India. These groups have led to several exciting outcomes including: Introducing AI safety to somebody and this leading them to take a role as a technical safety staff at Anthropic. Counterfactually leading to several group members becoming researchers at Rethink Priorities. Preparing members to start effective charities through the Charity Entrepreneurship program, for example Lafiya Nigeria that focuses on contraception access for women in Nigeria. Helping people enter key policy roles, both in the fields of AI and Biosecurity. They report that without their group these positions would not have been on their radar and they would probably not have been able to start working in these fields. Working as a grantee was crucial for taking up longtermist roles, such as Chief of Staff at Forethought, or to found organisations like the Impact Academy. We have the ambition to significantly improve the program and believe that some of our biggest wins in the past have come from seeding and incubating new groups. We're eager to experiment more with this approach. Your responsibilities will include: Conducting practical research into what makes top-performing city and national EA groups excel, translating your findings into concrete program improvements. Developing and leading an incubation program to seed new EA groups in promising locations by recruiting talent, vetting candidates, and providing support. We have some uncertainty about the incubation program, so this responsibility might change. Offering additional support to our current CBG grantees and non-funded city & national groups, including assisting them with hiring. Supporting our team's overall program strategy, evaluation processes, and grant assessments. About the team: As part of CEA's Groups team, you will work closely with, and report directly to, Naomi Nederlof, the CBG Manager. The Groups team cares deeply about both improving the world and maintaining a positive working environment. Is this you? You might be a good fit if: You have deep familiarity with core EA ideas You're skilled at tackling complex, open-ended projects You're passionate about doing impactful work in EA community building You have strong interpersonal skills to build relationships with grantees and stakeholders You're adaptable to shifting priorities as our program evolves You're self-driven and able to own projects end-to-end Preferably, you have experience in community organizing and have knowledge of existing EA groups What we're offering: Full-time role, option for remote work in GMT-6 to GMT+7 timezones Potential visa sponsorship to join our team in the Oxford office Estimated total compensation range of $66,000 - $122,540 (including 10% 401k contribution) Benefits like health insurance, professional development funds, parental leave, and more Anticipated start between June - October 2024 Thanks for listening. To help us out with The Nonlinear Library or to learn more, please visit nonlinear.org

The Spiritual Gym with Drew DeOrsey
2 Ways to Become More Influential (Borderline Dangerous)

The Spiritual Gym with Drew DeOrsey

Play Episode Listen Later Oct 23, 2023 25:57


The Spiritual Gym with Drew DeOrsey
$1,000,000 Marketing Hack You're Probably Not Using

The Spiritual Gym with Drew DeOrsey

Play Episode Listen Later Oct 22, 2023 23:58


The Spiritual Gym with Drew DeOrsey
Focus Your Mind Like Your Life Depends On It (Becoming A Magnet for Wealth)

The Spiritual Gym with Drew DeOrsey

Play Episode Listen Later Oct 21, 2023 28:17


The Spiritual Gym with Drew DeOrsey
How Do I Eliminate Doubt from My Consciousness? (Guided Meditation)

The Spiritual Gym with Drew DeOrsey

Play Episode Listen Later Oct 11, 2023 13:32


The Spiritual Gym with Drew DeOrsey
How I Book 5-10 Sales Calls Every Week (Copy My Process)

The Spiritual Gym with Drew DeOrsey

Play Episode Listen Later Sep 15, 2023 32:30


The Spiritual Gym with Drew DeOrsey
How I Create Predictable Leads: Your Path to $10k-$15k Months

The Spiritual Gym with Drew DeOrsey

Play Episode Listen Later Sep 13, 2023 35:50


The Spiritual Gym with Drew DeOrsey
Becoming The Most Successful You (Mind Control Meditation)

The Spiritual Gym with Drew DeOrsey

Play Episode Listen Later Sep 11, 2023 15:42


The Spiritual Gym with Drew DeOrsey
Align Your Frequency with Abundance Guided Meditation for Coaches & Healers

The Spiritual Gym with Drew DeOrsey

Play Episode Listen Later Sep 5, 2023 19:24


Grow With Us
Darbee Rich and Impact Internships in Non-Profit Consulting Pt. 2

Grow With Us

Play Episode Listen Later Aug 22, 2023 34:04


This episode of Grow With Us features Darbee Rich, teacher at the DeKalb Independent School District and Team Lead for the Lisa's House consulting group of the Campus Tulsa Impact Academy. Darbee and Evan discuss Darbee's previous experience as an Impact Academy intern and this summer's opportunity to lead a student group through the same experience she had last summer. Darbee led the team of students who are working on a consulting project with Lisa's House. Lisa's House is a transitional housing model aimed to provide stability, employment resources, and mentorships to at-risk of homelessness folks from ages 22-34. In this episode, Darbee and Evan discuss skill-building in internships, working with vulnerable and stigmatized populations of folks in our cities, and the importance of organizing the art community in a thriving art scene. If you are interested in looking at our open career opportunities, don't forget to check out our career website: https://careers.intulsa.com/landing-pageAdditionally, join our Talent Network for featured opportunities and tailored outreach from our Talent Partners at: https://intulsadev.com/signup

Grow With Us
Daniel Jackson and Impactful Internships in Non-Profit Consulting

Grow With Us

Play Episode Listen Later Aug 8, 2023 31:24


This episode of Grow With Us features Daniel Jackson, a rising senior at the University of Oklahoma and Team Lead for the J'Parlé consulting group of the Campus Tulsa Impact Academy. Daniel is pursuing a Film & Media Studies major with a minor in Arts Management & Entrepreneurship. Daniel and Evan discuss Daniel's previous experience as an Impact Academy intern and this summer's opportunity to lead a student group through the same experience he had last summer. Daniel is leading the team of students who are working on a consulting project with J'Parlé LLC. J'Parlé is aiming to provide opportunities for BIPOC artists to navigate opportunities, access to physical space, and community building in Tulsa. In this episode, Daniel and Evan discuss skill-building in internships, how to gain confidence early in your career, and the importance of organizing the art community in a thriving art scene. If you are interested in looking at our open career opportunities, don't forget to check out our career website: https://careers.intulsa.com/landing-pageAdditionally, join our Talent Network for featured opportunities and tailored outreach from our Talent Partners at: https://intulsadev.com/signup

Women in Customer Success Podcast
84 - From Niche to Mainstream: Digital Customer Success Programs - Angelika Marek

Women in Customer Success Podcast

Play Episode Listen Later Jun 21, 2023 49:11


Join me in this episode as I'm talking to Angelika Marek, Digital Customer Success Manager at Bazaarvoice. We explore her journey from retail and marketing to digital customer success. Listen in as Angelica shares her experience in applying for a customer success role, and how she ended up taking on the challenge of becoming a Digital CSM. Discover the valuable skills she brings to her current role and the many hats she wears in the world of Digital Customer Success.Together, Angelika and I examine the structure and practical steps for creating digital programs, discussing what digital customer success is and how it differs from traditional customer success. We also touch on the communication channels used in each model and the types of customers supported by each. We share some insights into research conducted by McKinsey regarding self-service expectations and whether digital success is still a niche or becoming mainstream.Finally, we explore how customer success managers can save time and resources by implementing digital programs, such as new user training webinars and office hours. Learn from Angelica's recommendations on segmenting customers for office hours and leveraging technology and other teams to promote and run these programs. Tune in for valuable insights and advice on maximizing digital customer success programs and strategies for getting started in this exciting space.Did You Know:Angelika grew up in Poland

InForum Minute
Grand Forks School District approves land acquisition for Career Impact Academy

InForum Minute

Play Episode Listen Later Jun 13, 2023 11:46


WDAY First News anchor Drew Trafton breaks down regional news and weather for Tuesday, June 13, 2023. InForum Minute is produced by Forum Communications and brought to you by reporters from The Forum of Fargo-Moorhead and WDAY TV. Visit https:www.inforum.com/subscribe to subscribe.