Podcasts about remarkable retail how

In Season 10, Episode 14 of the Remarkable Retail podcast, co-hosts Steve Dennis and Michael LeBlanc deliver a jam-packed episode that blends sharp commentary on today's global retail turbulence with a thoughtful five-year retrospective on Steve's landmark retail strategy book, Remarkable Retail.The first half of the episode centers on the mounting global trade tensions, specifically the deepening tariff war between the U.S. and China. Steve breaks down the financial ripple effects of Trump's temporary tariff pause, from bond market volatility to persistent inflationary pressure. Despite a temporary reprieve, tariffs remain four times higher than pre-war levels, impacting major retail players like Nike, RH, and Lululemon. Smaller retailers are particularly vulnerable, lacking the scale and capital to weather uncertainty.The hosts also tackle other pressing news stories: consumer confidence plummeting, the fallout from the looming de minimis policy change affecting Chinese factory-direct models like Temu and Shein, and the ripple effect this may have on Canadian exporters to the U.S. They highlight luxury retail turbulence as Prada acquires Versace and Saks Global—parent company of Saks Fifth Avenue and Neiman Marcus—faces vendor shipment cutoffs and empty shelves as seen in a Las Vegas store visti. A brief silver lining emerges in Dallas, where a threatened Neiman Marcus flagship gets a temporary lifeline.The second half of the episode is a deep dive into Remarkable Retail: How to Win & Keep Customers in the Age of Disruption, five years after its original release and four years since the COVID-updated second edition. Steve reflects on what inspired him to write the book—observing the collapse of retail's middle and the rise of bifurcation—and how the Eight Essentials framework continues to shape thinking in the industry. He shares which essentials remain relevant, which are now mere table stakes, and why “radical” as a term can be misinterpreted.Steve and Michael explore whether new tech, especially AI, can level the playing field—or merely amplify the advantages of already powerful retailers. Steve hints that if there were ever to be a third edition, it would put more emphasis on human-centered retail and leadership adaptability. The episode closes with reflections on the podcast's role as an evolving extension of the book, helping retail leaders stay agile and ahead in a rapidly shifting marketplace.Here is a 10% off code for the CommerceNext Growth Show exclusive to Remarkable Retail listeners: REMARKABLE. About UsSteve Dennis is a strategic advisor and keynote speaker focused on growth and innovation, who has also been named one of the world's top retail influencers. He is the bestselling authro of two books: Leaders Leap: Transforming Your Company at the Speed of Disruption and Remarkable Retail: How To Win & Keep Customers in the Age of Disruption. Steve regularly shares his insights in his role as a Forbes senior retail contributor and on social media.Michael LeBlanc is the president and founder of M.E. LeBlanc & Company Inc, a senior retail advisor, keynote speaker and now, media entrepreneur. He has been on the front lines of retail industry change for his entire career. Michael has delivered keynotes, hosted fire-side discussions and participated worldwide in thought leadership panels, most recently on the main stage in Toronto at Retail Council of Canada's Retail Marketing conference with leaders from Walmart & Google. He brings 25+ years of brand/retail/marketing & eCommerce leadership experience with Levi's, Black & Decker, Hudson's Bay, CanWest Media, Pandora Jewellery, The Shopping Channel and Retail Council of Canada to his advisory, speaking and media practice.Michael produces and hosts a network of leading retail trade podcasts, including the award-winning No.1 independent retail industry podcast in America, Remarkable Retail with his partner, Dallas-based best-selling author Steve Dennis; Canada's top retail industry podcast The Voice of Retail and Canada's top food industry and one of the top Canadian-produced management independent podcasts in the country, The Food Professor with Dr. Sylvain Charlebois from Dalhousie University in Halifax.Rethink Retail has recognized Michael as one of the top global retail experts for the fourth year in a row, Thinkers 360 has named him on of the Top 50 global thought leaders in retail, RTIH has named him a top 100 global though leader in retail technology and Coresight Research has named Michael a Retail AI Influencer. If you are a BBQ fan, you can tune into Michael's cooking show, Last Request BBQ, on YouTube, Instagram, X and yes, TikTok.Michael is available for keynote presentations helping retailers, brands and retail industry insiders explaining the current state and future of the retail industry in North America and around the world.

This is Steve Dennis, innovation & strategy consultant, keynote speaker and best-selling author of Remarkable Retail: How to Win & Keep Customers in the Age of Disruption.Succession patriarch Logan Roy reminds us that it's one thing to be loved. It's another thing to get serious about the harsh realities we often face and to do the work we must to transform at the speed of disruption. In an era of unrelenting change and increasingly volatile market conditions to be anything less than remarkable is to risk irrelevance.So join me and my co-host Michael LeBlanc every week as we challenge the status quo, dissect the latest news and trends, and speak with the retail industry leaders who are leaping into a more remarkable future.Listeners worldwide have made us the retail industry's top-rated and top-listened to independent podcast. This season we'll continue with our unique take on retail's most important news and showcasing those senior retail executives and industry thought-leaders that are shaping the future of modern retail, while also previewing material from Steve's forthcoming new book.So be sure to follow us on Apple, Spotify or wherever you enjoy your podcasts today and brace yourself for a steady stream of wisdom, straight talk and lively conversation.Season 7 launches on July 25th, and we can't wait for you to join us!

As business legend Warren Buffett might say: The Tide is Going Out - we're about to see who's swimming naked. With a worldwide recession threatening, the pace of change continuing to accelerate, and an increasingly volatile operating environment, retailers that deliver anything less than a remarkable customer experience are about to see their weaknesses exposed.This is Steve Dennis, strategy & innovation consultant, keynote speaker and best-selling author of Remarkable Retail: How to Win & Keep Customers in the Age of Disruption.Join me and my co-host Michael LeBlanc every week for Season 6 of the Remarkable Retail podcast as we challenge the status quo, dissect the latest trends, put the top retail news of the week in context, and talk with the remarkable leaders who push their organizations to aim higher, act more boldly, and transform at the speed of disruption.Listeners worldwide have made us one of the top-rated and top-listened retail industry podcasts. This season, Steve and I will meet industry insiders from New York to Las Vegas, to Barcelona and beyond to showcase those retail brands making a real difference and discover their remarkable journeys and lessons learned.So be sure to follow us on Apple, Spotify or wherever you enjoy your podcasts today and brace yourself for a steady stream of wisdom, straight talk and lively conversation.Season 6, presented by MarketDial, launches on January 17, and we can't wait to have you join us! 

Featuring: Steve Dennis is a consultant, keynote speaker and author focused on retail growth and innovation. He has been named a top global retail influencer by multiple organizations. His thoughts on the future of shopping are regularly shared in his role as a Forbes Senior Contributor. Steve's best-selling book-- "Remarkable Retail: How to Win & Keep Customers in the Age of Disruption"-- was released in a completely revised and expanded 2nd edition last year. He is also the host of the Remarkable Retail podcast.   During a 30-year career as a senior executive at two Fortune 500 retailers–and more recently as a strategic advisor–Steve has worked with dozens of retail, consumer, luxury and social impact brands to inspire, catalyze and design their journey to remarkable results.   As a sought-out keynote speaker, Steve has delivered talks on six continents, sharing his unique perspective on what it takes to reignite customer growth in a world of constant change and shifting consumer preferences. Steve is currently the President of SageBerry Consulting. Prior to founding SageBerry, he was the chief strategy officer and SVP of multichannel marketing for the Neiman Marcus Group. Steve received his MBA from Harvard and a BA from Tufts University.   Show Highlights:  In this episode, guest Steve Dennis chats with Kristin about Steve's latest book, Remarkable Retail, and the overarching state of retail today. Steve has a wealth of experience in the space, and we are delighted to have had him on the show. A major facet of the new book is the ‘8 Essentials of Remarkable Retail' framework, crafting what's necessary to adapt to an ever-changing landscape.    In the show, you will learn about how major retailers performed crisis innovation quickly. The retail space had to pivot dramatically during COVID, and many chose not to innovate or did so too late. Companies that pivoted early, like Tractor Supply, Best Buy, and Target, are strategically overcoming similar problems that have closed many big box retailers in the last few years. One learning lesson is that consistent innovation is the key to being in front of market trends, often equaling success. Kristin and Steve also dive into what success looks like for a retailer in today's market, inventory glut and what the future holds for companies in this space.    RELATED LINKS Steve's website - stevenpdennis.com Steve's LinkedIn - linkedin.com/in/stevenpdennis Steve's newest book, Remarkable Retail - stevenpdennis.com/remarkable-retail Kristin on LinkedIn - linkedin.com/in/kcarpediem/ Verde Brand Communications - VerdePR.com

“The problem is, you think you have time.”- Carlos Castaneda, Journey to IxtlanThis week we present our first ever encore episode.We open the vault to extract a seminal recording from our first season, released in the fall of 2020, where we discuss some of the key concepts from Steve's best-selling book Remarkable Retail: How to Win & Keep Customers in the Age of Disruption. In a wide-ranging conversation we explore the key factors that have created the great retail bifurcation, the collapse of the middle and why choosing to be remarkable is increasingly the only choice.We start by unpacking why it's probably later than you think, the importance of understanding the difference between table stakes and differentiators, the challenge of slow motion crises, and more!  In the second part of the episode, we lay out the strategic choices companies are compelled to make, the importance of decisively picking a lane and why it's so critical to choose remarkable. Then it's a quick overview of Steve's "8 Essentials of Remarkable Retail" framework. We also discuss how to best apply the framework and prioritize turning ideas into action and reveal our gift of prophecy by warning about the excessive valuations of digitally native brands.Thanks to our presenting sponsor, MarketDial!GroceryShop discount offer:Valid for Retailers and Brands only, use code RBR1950  to access our special rate / ticket price is $US1950.  Offer code  expires 9/22/22.About UsSteve Dennis is an advisor, keynote speaker and author on strategic growth and business innovation. You can learn more about Steve on his       website.    The expanded and revised edition of his bestselling book  Remarkable Retail: How To Win & Keep Customers in the Age of Disruption is now available at  Amazon or just about anywhere else books are sold. Steve regularly shares his insights in his role as a      Forbes senior contributor and on       Twitter and       LinkedIn. You can also check out his speaker "sizzle" reel      here.Michael LeBlanc  is the Founder & President of M.E. LeBlanc & Company Inc and a Senior Advisor to Retail Council of Canada as part of his advisory and consulting practice.   He brings 25+ years of brand/retail/marketing & eCommerce leadership experience, and has been on the front lines of retail industry change for his entire career.  Michael is the producer and host of a network of leading podcasts including Canada's top retail industry podcast,       The Voice of Retail, plus  Global E-Commerce Tech Talks  ,      The Food Professor  with Dr. Sylvain Charlebois and now in its second season, Conversations with CommerceNext!  You can learn more about Michael   here  or on     LinkedIn. Be sure and check out Michael's latest venture for fun and influencer riches - Last Request Barbecue,  his YouTube BBQ cooking channel!

Scientists recently discovered a fascinating paradox: when they bred together superproductive, egg-laying hens, they found the chickens produced fewer eggs. We examine what went wrong with these so-called superchickens, and we look at human examples of this phenomenon—a high school Model UN team and a retail giant. For more information on this episode, visit natgeo.com/overheard. Want more? David Sloan Wilson's theories on competition and cooperation go far beyond superchickens. Take a look at an article he wrote about rethinking economics on Evonomics.com, a website started by one of his former students. And for more on his work, visit davidsloanwilson.world. Plus, retail has been through a lot over the last 50 years. To learn more about that world from the inside, check out his book, Remarkable Retail: How to Win and Keep Customers in the Age of Disruption, and his podcast, the Remarkable Retail Podcast. And read a Bloomberg article that goes into detail about what happened at Sears. Also explore: Darwin transformed the world with his evolutionary theories. He also got a lot wrong. To learn how modern science is building on his work, see our article on the subject. For subscribers: Evolution hasn't stopped, but it is changing. Discover how humans are using technology to shape their own evolution in our article. Learn more about your ad choices. Visit megaphone.fm/adchoices

#118 Steve Dennis - Retail vs. eCommerce Hey Budai Nation! Welcome to episode 118 of The Ecom Show. This episode is a showdown between the world of retail and e-commerce. We've even got a celebrity guest on board to make things more interesting. We're beyond thrilled to share that the bestselling author, consultant, and keynote speaker, Steve Dennis, will be joining our founder and podcast host, Daniel Budai, for this incredibly stimulating and insightful conversation about the future of shopping in a rapidly evolving digital world. So, listen in to learn more about: ✅ Professional Journey of Steve Dennis ✅ #1 Reason Why Retail Businesses Fail ✅ Takeaways From Successful Retail Businesses ✅ Retail vs. eCommerce Professional Journey of Steve Dennis Steve Dennis is a consultant, keynote speaker, and author specializing in retail and innovation. He made a name for himself in the retail space after climbing up the corporate ladder and becoming a senior executive at two major Fortune 500 retailers. He's also the writer of the best-selling book—Remarkable Retail: How to Win & Keep Customers in the Age of Disruption. He is also an esteemed consultant whose thoughts on the future of shopping are frequently shared in his role as a Forbes Senior Contributor. Let's backtrack to the beginning, though. Steve initially set out to pursue an education in law. However, he changed course after starting a small business with marketing guru Seth Godin during their junior year in college. Bitten by the entrepreneurial bug, Steve decided to pursue an education in business. After this, he started working for a big consulting firm where he developed a special interest in food companies, so he got a job working in retail for “Sears, Roebuck and Company” in Chicago. Ever since, he's continued to stay in the world of retail. Fascinated by consumer psychology, Steve has made a flourishing career for himself in the retail industry with over 30+ years of experience. He's currently the president of Sageberry Consulting, a strategic advisory firm that provides consulting services to the retail, fashion, and luxury industries. He's even got his own podcast called Remarkable Retail. #1 Reason Why Retail Businesses Fail We've shifted to a more digitally connected world which has greatly affected consumer behavior and the way we shop. In the past, consumers were used to going to a physical store, and you know, having to gather information largely from salespeople, or their friends, or maybe a magazine, but you know, very traditional media, to see what was available. This meant that consumers had to physically run around if they wanted to explore a lot of choices. But over the last 15 or 20 years, we've shifted to this world of abundance where there are almost infinite choices at the tip of our fingers. So, in a world of this abundance of choice, the abundance of information to be merely very good is no longer enough. Retail businesses need to be remarkable to survive. The number one reason for retail businesses failing is mediocrity. In other words, businesses that don't have a competitive edge or differentiating factor that makes them stand out often fail to succeed. This edge comes from offering competitive pricing, exceptional customer service, understanding the blend between the retail and digital world, and using it to enhance consumer interactions. Businesses that fail to actualize this and evolve are often stuck in the boring middle and lead to failure. Takeaways From Successful Retail Businesses There are a lot of wildly successful brands that are almost synonymous with the word retail. Here are some quick takeaways and learnings that Steve Dennis shared from observing these real-life retail champions: Apple: One of the most aspirational and popular technology brands in the market, Apple has succeeded by selling a lifestyle rather than a single product. They've built an entire community around their brand ethos, which shows how important community building is; and they provide excellent customer service, which shows the value of cultivating a nurturing customer experience. Restoration Hardware: They're not a very digitally driven company, but the lesson from them is to focus on solving problems for a niche. Restoration Hardware is really focused on a fairly narrow set of customers, and they try to meet their needs in a very direct way. This is one of the key ways to be remarkable. When a business can understand their customer and give them what they value, they're able to retain customers even if they're charging a premium price. Target: They're one of those brands that beautifully blend digital and physical in a much more profound way. Not only have they improved their e-commerce capabilities, but they've also recognized that there's really no such thing as the e-commerce channel and the brick-and-mortar channel. It's all just shopping. So, their focus has always been on how to best take care of the customer across a spectrum of needs and a spectrum of customer journeys. One of the main learnings from them is to try and blend both retail and digital as your business grows. This brings us to the last part of our discussion. Retail vs. eCommerce A lot of people say that the future of shopping is e-commerce and that retail is dying. This is only half true. While e-commerce and digital are the future, retail is far from dead! People still love the convenience and instant gratification that comes with shopping from physical stores. The customer experience that's provided through live shopping cannot be entirely replaced through e-commerce which is why both are essential for a business to grow. So, instead of focusing on e-commerce vs. retail, businesses should be asking how e-commerce and retail can work together to enhance the customer's shopping experience. Customer acquisition becomes challenging after a digitally native brand grows to a certain extent. Post a certain mark; businesses find it difficult to find new customers, which is where entering into retail and physical stores can help them grow further. Similarly, purely offline businesses are limited to smaller market sizes. Going online opens up the door to a much wider geographic market and makes it easier for customers to find exactly what they want. We hope you enjoyed this episode of The Ecom Show. You can check out some of our previous episodes if you'd like to learn more about e-commerce. Thanks for tuning in. See you again next Thursday! Follow Steve Dennis: Steve's LinkedIn: https://www.linkedin.com/in/stevenpdennis/ Steve's Website: https://stevenpdennis.com/ Steve's Twitter: https://twitter.com/stevenpdennis The Remarkable Retail Book: https://stevenpdennis.com/remarkable-retail/ The Remarkable Retail Podcast: https://stevenpdennis.com/podcast/ Follow Daniel Budai: Daniel's LinkedIn: https://www.linkedin.com/in/budaidaney/ Daniel's YouTube: https://www.youtube.com/channel/UCKtHC2ojO_7mhMHXQ-qZcHQ Daniel's Newsletter: https://www.thebudaimedia.com/weekly-newsletter-signup The Ecom Show: https://www.thebudaimedia.com/podcast

This is Steve Dennis, innovation & strategy consultant, keynote speaker and best-selling author of Remarkable Retail: How to Win & Keep Customers in the Age of Disruption.If you think the last few years of the COVID era was a wild ride, buckle up buttercup, things are only going to get tougher as retailers face escalating competition and increasing macroeconomic headwinds.In an era where even very good is no longer good enough, to rise above the rest our only choice is to choose to be remarkable. And making this remarkable mind shift requires that we aim higher, act more boldly and move much faster.So join me and my co-host Michael LeBlanc each and every week as we challenge the status quo, dissect the latest trends, put the top retail news of the week in context, and make sense of the next era of modern retail.We've worked hard over the past four seasons to share our pragmatic insights, showcase those retail leaders and brands that are making a real difference and earn our place as one of the top ranked retail industry podcasts in the world.So be sure to subscribe on Apple, Spotify or wherever you enjoy your podcasts today and brace yourself for a steady stream of wisdom, straight talk and lively conversation.Season 5, presented by MarketDial, launches July 12, and we can't wait to have you join us!

 Despite all the hype, after gobs of venture capital investment, several high profile IPO's and some big moves into physical retail, the OG's of the new wave of DTC are running into trouble. Most of the digitally native brands that were supposed to disrupt the retail industry (think Warby Parker, Stitch Fix, Allbirds, Caspar, and many more) may be growing the top-line--though not even Wayfair and Peloton can say that anymore--but their operating losses continue to grow.Virtually all of them have seen their market valuations collapse in recent months. And the once promising pivot to opening stores must be called into question, particularly as the entire industry faces growing headwinds.In this episode we dive deep into just what the heck is going on here and whether the hugely disappointing recent results from Warby Parker suggest a possible reset for the new breed of DTC brands. But first we open up with the retail news that caught our attention this week, including earnings reports from Target, Walmart, Kohl's and Lowe's that were, to put it mildly, rather disturbing. We also discuss whether it's a great idea for Amazon to buy Kohl's or whether they'd just be catching a falling knife. As an added bonus we also learn that you haven't lived until you've visited a Las Vegas ER in the wee hours of the morning. And lastly, don't forget that Steve's book has been selected as a Kindle Monthly Deal, which means that through May 31 the ebook version of Remarkable Retail: How to Win & Keep Customers in the Age of Disruption is just $1.99 in both the United States and Canada.***************************************Insider Intelligence ReportD2C Brands 2022Steve Recent Forbes Relevant Articles Store Expansion May Not Be A Slam Dunk For Struggling Digitally Native BrandsWayfair's Earnings Disaster Portends More Trouble For 'Disruptor' BrandsPast Podcast Episodes We ReferenceUnderstanding Customer-Based Valuation with Dan McCarthyThe Profitless Prosperity of Disruptor Brands About UsSteve Dennis is an advisor, keynote speaker and author on strategic growth and business innovation. You can learn more about Steve on his       website.    The expanded and revised edition of his bestselling book  Remarkable Retail: How To Win & Keep Customers in the Age of Disruption is now available at  Amazon or just about anywhere else books are sold. Steve regularly shares his insights in his role as a      Forbes senior contributor and on       Twitter and       LinkedIn. You can also check out his speaker "sizzle" reel      here.Michael LeBlanc  is the Founder & President of M.E. LeBlanc & Company Inc and a Senior Advisor to Retail Council of Canada as part of his advisory and consulting practice.   He brings 25+ years of brand/retail/marketing & eCommerce leadership experience, and has been on the front lines of retail industry change for his entire career.  Michael is the producer and host of a network of leading podcasts including Canada's top retail industry podcast,       The Voice of Retail, plus  Global E-Commerce Tech Talks  ,      The Food Professor  with Dr. Sylvain Charlebois and now in its second season, Conversations with CommerceNext!  You can learn more about Michael   here  or on     LinkedIn. Be sure and check out Michael's latest venture for fun and influencer riches - Last Request Barbecue,  his YouTube BBQ cooking channel!

Welcome to a special cross-over episode of the podcast.  We're taking a break for the week and bringing you a great conversation Michael had on The Voice of Retail podcast with best-selling author Dan Pink. Dan believes that regret is our most misunderstood emotion.In his quest to reclaim the power of regret as a force for good, Dan has written a breakthrough book, The Power Of Regret, which speaks to regret as a critical component of human existence. This emotion prompts us to look backwards to clarify how we want to move forwards. I loved the book, enjoyed the interview, and appreciate Dan's remarkable take on regret and I'm delighted to share it with you.And don't forget, if you live in the US or Canada you can get the Kindle version of my book Remarkable Retail: How to Win & Keep Customers in the Age of Digital Disruption for just $1.99 for a very limited time. Just head on over to Amazon.We'll be back next week with our regularly scheduled show.But for now, let's listen to Michael's interview with Dan Pink.Michael's first interview with Dan About Daniel PinkDaniel H. Pink is the author of several provocative, bestselling books about business, work, creativity, and behavior.His books include:When: The Scientific Secrets of Perfect Timing unlocks the scientific secrets to good timing to help you flourish at work, at school, and at home. When spent four months on the New York Times bestseller list. It was also a Wall Street Journal, Washington Post, Publishers Weekly, and USA Today bestseller. Several outlets (including Amazon, iBooks, and Goodreads) named it one of the best non-fiction books of 2018.  It is being translated into 33 languages.To Sell is Human: The Surprising Truth About Moving Others, which uses social science to offer a fresh look at the art and science of sales. To Sell is Human was a #1 bestseller on the New York Times, Wall Street Journal, and Washington Post lists and has been translated into 34 languages. More than a dozen outlets, from Amazon.com to The Washington Post, selected it as one of the best books of the year. It also won the American Marketing Association's Berry Book Prize as the year's best book on marketing.Drive: The Surprising Truth About What Motivates Us, which draws on 50 years of behavioral science to overturn the conventional wisdom about human motivation. Along with being a Wall Street Journal, Boston Globe, Los Angeles Times, San Francisco Chronicle, and Publishers Weekly bestseller, Drive spent 159 weeks on the New York Times (main and extended) bestseller lists. A national bestseller in Japan and the United Kingdom, the book has been translated into 40 languages.A Whole New Mind: Why Right-Brainers Will Rule the Future, which charts the rise of right-brain thinking in modern economies and describes the six abilities individuals and organizations must master in an outsourced, automated age. A Whole New Mind was on the New York Times (main and extended) bestseller lists for 96 weeks over four years. It has been a Freshman Read at several U.S. colleges and universities. In 2008, Oprah Winfrey gave away 4,500 copies of the book to Stanford University's graduating class when she was the school's commencement speaker.The Adventures of Johnny Bunko: The Last Career Guide You'll Ever Need, the first American business book in the Japanese comic format known as manga and the only graphic novel ever to become a BusinessWeek bestseller. Illustrated by award-winning artist Rob Ten Pas, The Adventures of Johnny Bunko was named an American Library Association best graphic novel for teens.Free Agent Nation: The Future of Working for Yourself, a Washington Post bestseller that Publishers Weekly says “has become a cornerstone of employee-management relations.” In 2013, the U.S. Department of Labor and the Library of Congress selected Free Agent Nation as one of 100 Books That Shaped Work in America.Pink was host and co-executive producer of “Crowd Control,” a television series about human behavior on the National Geographic Channel that aired in more than 100 countries. He has appeared frequently on NPR, PBS, ABC, CNN, and other TV and radio networks in the US and abroad.He has been a contributing editor at Fast Company and Wired as well as a business columnist for The Sunday Telegraph. His articles and essays have also appeared in The New York Times, Harvard Business Review, The New Republic, Slate, and other publications. He was also a Japan Society Media fellow in Tokyo, where he studied the country's massive comic industry.Before venturing out on his own 20 years ago, Dan worked in several positions in politics and government, including serving from 1995 to 1997 as chief speechwriter to Vice President Al Gore.He received a BA from Northwestern University, where he was a Truman Scholar and was elected to Phi Beta Kappa, and a JD from Yale Law School. He has also received honorary doctorates from Georgetown University, the Pratt Institute, the Ringling College of Art and Design, the University of Indianapolis, and Westfield State University.Pink and his wife live in Washington, DC. They are the parents of two recent college graduates and a college freshman.Buy the book:   https://www.chapters.indigo.ca/en-ca/books/the-power-of-regret-how/9780735210653-item.html?ikwid=the+power+of+regret&ikwsec=Home&ikwidx=0#algoliaQueryId=6502f49431a758699c7276ecce7d1ae6Our previous interview on The Voice of Retail :  https://the-voice-of-retail.simplecast.com/episodes/tal-zvi-nathanel-ceo-of-showfields-and-dan-pink-nyt-best-selling-author-share-their-insights-on-retail-experience-working-and-adapting-in-the-covid-19-ear About UsSteve Dennis is an advisor, keynote speaker and author on strategic growth and business innovation. You can learn more about Steve on his       website.    The expanded and revised edition of his bestselling book  Remarkable Retail: How To Win & Keep Customers in the Age of Disruption is now available at  Amazon or just about anywhere else books are sold. Steve regularly shares his insights in his role as a      Forbes senior contributor and on       Twitter and       LinkedIn. You can also check out his speaker "sizzle" reel      here.Michael LeBlanc  is the Founder & President of M.E. LeBlanc & Company Inc and a Senior Advisor to Retail Council of Canada as part of his advisory and consulting practice.   He brings 25+ years of brand/retail/marketing & eCommerce leadership experience, and has been on the front lines of retail industry change for his entire career.  Michael is the producer and host of a network of leading podcasts including Canada's top retail industry podcast,       The Voice of Retail, plus  Global E-Commerce Tech Talks  ,      The Food Professor  with Dr. Sylvain Charlebois and now in its second season, Conversations with CommerceNext!  You can learn more about Michael   here  or on     LinkedIn. Be sure and check out Michael's latest venture for fun and influencer riches - Last Request Barbecue,  his YouTube BBQ cooking channel!  

“We've already established what you are, now we're just haggling over price."- A less than PC old jokeIt's hardly news that the retail industry is responsible for too many self-inflicted wounds. At the top of this list, perhaps, is many retailers' long-term reliance on aggressive discounting to drive top-line sales. This has taught many consumers that the regular price is "the sucker price" in turn addicting them to various former of discounts. Retailers are addicted too, unable to wean themselves off various forms of price promotions. With Kohl's announcing plans to increase its Rewards program earn rate to 7.5% we take on the potential risks of this type of strategy and unpack the differences between loyalty and bribery. We delve into what Steve calls "promiscuous shoppers" and why working too hard to seduce them can backfire. Lastly, if customers just aren't that into you and promiscuous shoppers make up too large a portion of your customer base, what should retailers actually do?But first we open up with the retail news that caught our attention this week, including the continuing slow down in online shopping and disappointing results from Shopify, Etsy and eBay, among others. We go deep on Wayfair's (or is it Waywork? Or Wefair?) disastrous earnings report and wonder whether the emperor has any clothes and/or could become an acquisition target. We also touch on whether the biggest mall to open in North America in a long time is turning into an American nightmare and what to make of the divergence between increases in shipping rates and the increase in online ordering.Don't forget that Steve's book has been selected as a Kindle Monthly Deal, which means that for a limited time the ebook version of Remarkable Retail: How to Win & Keep Customers in the Age of Disruption is just $1.99 in both the United States and Canada.Photo by Artem Beliaikin on Unsplash***************************************Steve Recent Forbes Relevant Articles Retailer's Pointless Pursuit of the Promiscuous ShopperWayfair's Earnings Disaster Portends More Trouble For 'Disruptor' BrandsWayfair, Stich Fix and Pure-Play E-commerce's Scaling ProblemThe Myth of the Great E-Commerce AccelerationPast Podcast Episodes We ReferenceUnderstanding Customer-Based Valuation with Dan McCarthyThe Store As Brand Hub with Target's Nancy King About UsSteve Dennis is an advisor, keynote speaker and author on strategic growth and business innovation. You can learn more about Steve on his       website.    The expanded and revised edition of his bestselling book  Remarkable Retail: How To Win & Keep Customers in the Age of Disruption is now available at  Amazon or just about anywhere else books are sold. Steve regularly shares his insights in his role as a      Forbes senior contributor and on       Twitter and       LinkedIn. You can also check out his speaker "sizzle" reel      here.Michael LeBlanc  is the Founder & President of M.E. LeBlanc & Company Inc and a Senior Advisor to Retail Council of Canada as part of his advisory and consulting practice.   He brings 25+ years of brand/retail/marketing & eCommerce leadership experience, and has been on the front lines of retail industry change for his entire career.  Michael is the producer and host of a network of leading podcasts including Canada's top retail industry podcast,       The Voice of Retail, plus  Global E-Commerce Tech Talks  ,      The Food Professor  with Dr. Sylvain Charlebois and now in its second season, Conversations with CommerceNext!  You can learn more about Michael   here  or on     LinkedIn. Be sure and check out Michael's latest venture for fun and influencer riches - Last Request Barbecue,  his YouTube BBQ cooking channel!

Our special guest this week is Lee Bird, CEO of AtHome, the Home Decor Superstore that has experienced phenomenal growth in recent years growing to nearly 250 stores in 40 states. Lee brings a wealth of experience to his current role, having held leadership positions at a few brands you might have heard of, including Nike, Gap, Old Navy, and Ford. We dig deep into AtHome's incredible transformation from Garden Ridge, a struggling regional chain, to a re-branded national powerhouse. Lee takes us through the testing and customer insight that drove the new vision and re-concepting, while detailing the foundational elements that have provided critical to their success. We also explore the lessons learned from the pandemic and how AtHome is navigating current challenges with the supply chain, inflation and labor shortages.But first we kick-off our jam-packed episode with some personal news, celebrating Steve's book being selected as a Kindle Monthly Deal. For a limited time only you can buy the ebook version of Remarkable Retail: How to Win & Keep Customers in the Age of Disruption for just $1.99 in both the United States and Canada. We also congratulate Michael on his Voice of Retail podcast reaching the 300 episode mark.Then we briefly recap Steve's whirlwind tour of new store concepts in the DC area, including Bloomie's (Bloomingdale's new small store format), Amazon Fresh and the first Whole Foods Store featuring Amazon's "Just Walk Out" technology.We move on to dissect the hot retail news of the week, including Amazon's very disappointing earnings, "the death of irony"--also know as Meta's new physical store designed to sell the Metaverse--before pondering whether the merging of a slightly better than average retailer (Kohl's) with a struggling one (JC Penney) makes any sense whatsoever.  About UsSteve Dennis is an advisor, keynote speaker and author on strategic growth and business innovation. You can learn more about Steve on his       website.    The expanded and revised edition of his bestselling book  Remarkable Retail: How To Win & Keep Customers in the Age of Disruption is now available at  Amazon or just about anywhere else books are sold. Steve regularly shares his insights in his role as a      Forbes senior contributor and on       Twitter and       LinkedIn. You can also check out his speaker "sizzle" reel      here.Michael LeBlanc  is the Founder & President of M.E. LeBlanc & Company Inc and a Senior Advisor to Retail Council of Canada as part of his advisory and consulting practice.   He brings 25+ years of brand/retail/marketing & eCommerce leadership experience, and has been on the front lines of retail industry change for his entire career.  Michael is the producer and host of a network of leading podcasts including Canada's top retail industry podcast,       The Voice of Retail, plus  Global E-Commerce Tech Talks  ,      The Food Professor  with Dr. Sylvain Charlebois and now in its second season, Conversations with CommerceNext!  You can learn more about Michael   here  or on     LinkedIn. Be sure and check out Michael's latest venture for fun and influencer riches - Last Request Barbecue,  his YouTube BBQ cooking channel!

“I think it's terribly dangerous for an artist to fulfill other people's expectations. If you feel safe in the area that you're working in, you're not working in the right area. Always go a little further into the water than you feel you're capable of being in. Go a little bit out of your depth. And when you don't feel that your feet are quite touching the bottom, you're just about in the right place to do something exciting.”—  David Bowie,  David Bowie: The Last Five Years On the 1st anniversary of the release of the revised and expanded 2nd edition of Steve's best-selling book Remarkable Retail: How to Win & Keep Customers in the Age of Disruption--which confusingly is also the 2nd anniversary of the 1st edition's release--we celebrate its success and impact with our very special guest Forrester Research VP & Principal Analyst Sucharita Kodali.  Sucharita is not only one of retail's top thought leaders, but she was our very first guest on the podcast back in September of 2022 and she graciously wrote the Foreword to Remarkable Retail's 2nd edition.We unpack some of the key lessons from the book and take stock of Steve and Sucharita's predictive prowess. We also wonder aloud about whether there is complacency setting in among too many retailers, if a "collapse of the unremarkable middle" is inevitable and whether certain oft talked about "innovations" are victims of the hype cycle. But first examine the retail news of the week that caught our attention, including trying to be glass is half full on JC Penney's new strategy to "love the customers that love us." We then move on to marvel at Shein's stratospheric $100 billion valuation, before weighing in on whether the Neiman Marcus Group's new partnership is rather Farfetched (see what we did there?). We close with our take on what to make of Walmart's bold moves to deal with trucking shortages.  Note: The John Oliver "This Week Tonight" segment referenced in the episode can be found here.And don't forget to check out our bonus episode recapping this year's Shoptalk conference, recorded live from high above the Vegas Strip.  About SucharitaSucharita serves digital business strategy professionals. She is an expert on eCommerce, omnichannel retail, consumer behavior, and trends in the online shopping space. She is also an authority on technology developments that affect the online commerce industry and vendors that facilitate online marketing and merchandising.In her research, Sucharita covers such consumer-oriented topics as eCommerce forecasting and trends, merchandising best practices, conversion optimization, and social computing in the retail world. She has also authored "The State Of Retailing Online," a joint study conducted annually with NRF.Prior to Forrester, Sucharita was the director of marketing at Saks Fifth Avenue, where she managed the customer acquisition, retention, and market research efforts for the $2 billion luxury retailer's online channel. Prior to Saks, she held management positions at Toys R Us, where she was a merchant in the Babies R Us division and a store manager in one of the company's largest toy stores. She also worked for the Walt Disney Company, where she developed and managed marketing plans for new business initiatives, including the Disney Stores, the Disney Cruise Line, and Club Disney.Additionally, she was involved in the expansion of Cap Cities/ABC properties, specifically ESPN Zone, ESPN Magazine, and the Go.com network. She has written two nonfiction books and has contributed to BusinessWeek Online.Sucharita holds a B.A. in economics from Harvard University and an MBA from the Stanford Graduate School of Business. About UsSteve Dennis is an advisor, keynote speaker and author on strategic growth and business innovation. You can learn more about Steve on his       website.    The expanded and revised edition of his bestselling book  Remarkable Retail: How To Win & Keep Customers in the Age of Disruption is now available at  Amazon or just about anywhere else books are sold. Steve regularly shares his insights in his role as a      Forbes senior contributor and on       Twitter and       LinkedIn. You can also check out his speaker "sizzle" reel      here.Michael LeBlanc  is the Founder & President of M.E. LeBlanc & Company Inc and a Senior Advisor to Retail Council of Canada as part of his advisory and consulting practice.   He brings 25+ years of brand/retail/marketing & eCommerce leadership experience, and has been on the front lines of retail industry change for his entire career.  Michael is the producer and host of a network of leading podcasts including Canada's top retail industry podcast,       The Voice of Retail, plus  Global E-Commerce Tech Talks  ,      The Food Professor  with Dr. Sylvain Charlebois and now in its second season, Conversations with CommerceNext!  You can learn more about Michael   here  or on     LinkedIn. Be sure and check out Michael's latest venture for fun and influencer riches - Last Request Barbecue,  his YouTube BBQ cooking channel!

This is Steve Dennis, trusted strategic advisor, keynote speaker and author of Remarkable Retail: How to Win & Keep Customers in the Age of Disruption.If the last two years has taught us anything it's this: Shift Happens. But becoming and staying remarkable is not about predicting the future. It's about accepting the reality that even very good is no longer good enough. It's about deeply understanding the forces of disruption, separating the realities from the myths and committing to being intensely customer-centric. Mostly, it's about taking the leaps required to deliver a truly memorable customer experience.So join me and my co-host Michael Leblanc as we challenge the status quo, dissect the latest trends and make sense of what's new and next in modern retail.Each and every week we'll deliver insights honed by decades of experience on the front lines of retail, at the most senior levels of management and perspectives right from the boardroomWe've worked hard over the past three seasons blessed with the generosity of our guests to make the Remarkable Retail podcast one of the top ranked retail industry podcasts in the world.So be sure to subscribe on Apple, Spotify or wherever you enjoy your podcasts today and brace yourself for a steady stream of wisdom, straight talk and lively conversation.Season 4 launches January 18 and it promises to be our best yet. We can't wait to have you join us! 

Steve Dennis is a retail industry veteran, keynote speaker on retail innovation, podcast host, and has recently revised his bestselling book “Remarkable Retail - How to Win & Keep Customers in The Age of Disruption”. Steve is President of Sageberry Consulting, Strategic Advisor, Senior Forbes Contributor and holds an MBA from The Harvard School of Business. In Episode 16 we talk about the current retail environment, fostering a culture of experimentation, mapping out the customer journey and, of course, how to be remarkable. WE DISCUSS: 04:24 - What retailers got wrong before the pandemic 06:30 - New retail strategies - what new tricks must old dogs learn? 14:10 - The end of scarcity 19:59 - Experimentation, innovation, trial and error 24:12 - The importance of risk and failure 29:09 - What we need in our retail leaders 38:01 - Challenges for legacy retailers and advice for next 5-10 years 42:00 - Read this one chapter of Steve's book 45:40 - Meeting customers at different levels 51:18 - What to do with the old version of Remarkable Retail? STEVE DENNIS LinkedIn: https://www.linkedin.com/in/stevenpdennis Instagram: @Stevenpdennis - https://www.instagram.com/stevenpdennis Twitter: @Stevenpdennis - https://twitter.com/StevenPDennis Website: https://stevenpdennis.com RetailWire: https://www.retailwire.com/author/steve-dennis Forbes: https://www.forbes.com/sites/stevendennis Podcast: https://podcasts.apple.com/us/podcast/remarkable-retail Books: https://stevenpdennis.com/remarkable-retail/ Keynote Speaking: https://stevenpdennis.com/speaking/ EPISODE #16: You can listen to the full episode here OR WATCH it on YouTube - https://youtu.be/aD8LItLQ_fM MARIA HVOROSTOVSKY: LinkedIn: https://www.linkedin.com/in/mariahvo/ Instagram: @MariaHvo - https://www.instagram.com/mariahvo/ Clubhouse: @MariaHvo - https://www.clubhouse.com/@mariahvo Get in touch if you need help HIRING your senior leadership team LEAVE A REVIEW: If you're listening on Apple Podcasts make sure to Subscribe, Rate, and leave a REVIEW. The best review will get a mention in the next episode!

“The main reason I wrote the book was for that retailer who is slowly sinking into oblivion, and thinking that a slightly better version of mediocre is enough to win” Steve Dennis is a retail industry veteran, keynote speaker on retail innovation, podcast host, and has recently revised his bestselling book “Remarkable Retail - How to Win & Keep Customers in The Age of Disruption”. Steve is President of Sageberry Consulting, Strategic Advisor, Senior Forbes Contributor and holds an MBA from The Harvard School of Business. In Episode 16 we talk about the current retail environment, fostering a culture of experimentation, mapping out the customer journey and, of course, how to be remarkable. STEVE DENNIS LinkedIn: https://www.linkedin.com/in/stevenpdennis Instagram: @Stevenpdennis - https://www.instagram.com/stevenpdennis Twitter: @Stevenpdennis - https://twitter.com/StevenPDennis Website: https://stevenpdennis.com RetailWire: https://www.retailwire.com/author/steve-dennis Forbes: https://www.forbes.com/sites/stevendennis Podcast: https://podcasts.apple.com/us/podcast/remarkable-retail Books: https://stevenpdennis.com/remarkable-retail/ Keynote Speaking: https://stevenpdennis.com/speaking/ EPISODE #16: You can listen to the full episode here OR WATCH it on YouTube - https://youtu.be/aD8LItLQ_fM MARIA HVOROSTOVSKY: LinkedIn: https://www.linkedin.com/in/mariahvo/ Instagram: @MariaHvo - https://www.instagram.com/mariahvo/ Clubhouse: @MariaHvo - https://www.clubhouse.com/@mariahvo Get in touch if you need help HIRING your senior leadership team LEAVE A REVIEW: If you're listening on Apple Podcasts make sure to Subscribe, Rate, and leave a REVIEW. The best review will get a mention in the next episode!

DELIVERING ECOMMERCE is a weekly podcast & live-stream hosted by me, Chris Parsons. Along with industry experts around the globe and my 20 years plus in retail, we tell our stories and have some fun along the way. This week I have had the pleasure of interviewing Steve Dennis  Keynote Speaker | Bestselling Author of "Remarkable Retail" | Strategic Advisor | Senior Forbes Contributor | Podcast HostCheck out Steve Dennis book Remarkable Retail: How to Win and Keep Customers in the Age of Disruption  https://amzn.to/3xjhlrzSteve Dennis https://www.linkedin.com/in/stevenpdennis/Chris Parsons https://www.linkedin.com/in/chrisaparsons/Delivering eCommerce website https://deliveringecommerce.buzzsprout.com/Delivering eCommerce on https://open.spotify.com/show/5Gn8f63iFMkzzvXfkW0gHp?si=aDFNKWp4Q_m2we_YnldtbQ&dl_branch=1Steve Dennis Bio:Steve Dennis is a consultant, keynote speaker and author focused on retail growth and innovation. He has been named a top global retail influencer by multiple organizations and his thoughts on the future of shopping are regularly shared in his role as a Forbes Senior Contributor. Steve's best-selling book-- "Remarkable Retail: How to Win & Keep Customers in the Age of Disruption"--has just been released in completely revised and expanded 2nd edition. He is also the host of the Remarkable Retail podcast.During a 30 year career as a senior executive at two Fortune 500 retailers–and more recently as a strategic advisor–Steve has worked with dozens of retail, consumer, luxury and social impact brands to inspire, catalyze and design their journey to remarkable results.As a sought-out keynote speaker, Steve has delivered talks on six continents, sharing his unique perspective on what it takes to reignite customer growth in a world of constant change and shifting consumer preferences.He has contributed commentary to Bloomberg/Business Week, the BBC, CNBC, CNN, the Harvard Business Review and the Wall Street Journal, among many others.Steve is currently the President of SageBerry Consulting. Prior to founding SageBerry, he was the chief strategy officer and SVP, multichannel marketing for the Neiman Marcus Group.Steve received his MBA from Harvard and a BA from Tufts University.

In the latest episode of "Tell Me More," Renee has a conversation with Steve Dennis, a strategic advisor, speaker and author on retail innovation. They talk about Steve's career, his book Remarkable Retail: How to Win & Keep Customers in the Age of Disruption, and his thoughts on the retail industry.   Music Credits: "Ingenuity" by Lee Rosevere

Today on In the Ring we have Steve Dennis, a strategic advisor and keynote speaker on retail innovation. Steven is also podcast host and the best-selling author of Remarkable Retail: How to Win and Keep Customers in the Age of Disruption. He has been named a top global retail influencer by multiple organizations and his thoughts on the future of shopping are regularly shared in his role as a Forbes Senior Contributor. In this episode, Steve and SUMO Heavy CEO and Co-founder, Bart Mroz walk us through a plethora of topics like shifting consumer habits and spending, BOPIS, and Steve's 8 Essentials of Remarkable Retail. They also touch on omnichannel, and discuss the do's and don'ts of competing with Amazon. Steve Dennis - Consulting for Remarkable Retail https://stevenpdennis.com/consulting/ __ About the Show: ‘In The Ring' is a weekly podcast about eCommerce hosted by John Suder, Bart Mroz and Brittany Blackman. The show combines interviews with eCommerce leaders together with the latest news and strategies to give listeners actionable ideas and inspiration for their eCommerce businesses. The show is a production of SUMO Heavy an eCommerce Consulting firm located in Brooklyn NY and Philadelphia. Hosts: John Suder (@johnsuder) - Producer and Director of Marketing at SUMO Heavy https://twitter.com/johnsuder Bart Mroz (@bartmroz) - CEO/Co-founder of SUMO Heavy https://twitter.com/bartmroz Brittany Blackman - Writer and Junior Marketing Coordinator at SUMO Heavy Learn more about SUMO Heavy: http://www.sumoheavy.com Follow Us: Newsletter: SUMO Heavy Weekly https://www.getrevue.co/profile/sumoheavy Twitter: @sumoheavy --- Send in a voice message: https://anchor.fm/intheringwithsumoheavy/message

Steve Dennis is a consultant, keynote speaker, and author focused on retail growth and innovation. He has been named a top global retail influencer by multiple organizations and his thoughts on the future of shopping are regularly shared in his role as a Forbes Senior Contributor. Steve's best-selling book-- "Remarkable Retail: How to Win & Keep Customers in the Age of Disruption"--will be released in a completely revised and expanded 2nd edition this Spring. He is also the host of the Remarkable Retail podcast.

We speak to Steve Dennis, author of 'Remarkable Retail How to Win & Keep Customers in the Age of Disruption'. Steve gives us an overview of the retail industry; the impacts of shopping mall oversupply, lack of diversified shopping experiences and the evolution of e-commerce. Steve also takes us through 'The 8 Essentials of Remarkable Retail', a framework that guides brands in the design of enduring, highly profitable and intensely customer-centric growth strategies. **ABOUT STEVE DENNIS** Steve Dennis is a leading global retail influencer, keynote speaker & consultant, Senior Forbes Contributor, and bestselling author, ‘Remarkable Retail' Steve Dennis is a consultant, keynote speaker and author focused on retail growth and innovation. He has been named a top global retail influencer by multiple organizations and his thoughts on the future of shopping are regularly shared in his role as a Forbes Senior Contributor. His new best-selling book is "Remarkable Retail: How to Win & Keep Customers in the Age of Digital Disruption" and he is the host of the Remarkable Retail podcast. During a 30 year career as a senior executive at two Fortune 500 retailers–and more recently as a strategic advisor–Steve has worked with dozens of retail, consumer, luxury and social impact brands to inspire, catalyze and design their journey to remarkable results. As a sought-out keynote speaker, Steve has delivered talks on six continents, sharing his unique perspective on what it takes to reignite customer growth in a world of constant change and shifting consumer preferences. He has contributed commentary to Bloomberg/Business Week, the BBC, CNBC, CNN, the Harvard Business Review and the Wall Street Journal, among many others. Steve is currently the President of SageBerry Consulting. Prior to founding SageBerry, he was the chief strategy officer and SVP, multichannel marketing for the Neiman Marcus Group. Steve received his MBA from Harvard and a BA from Tufts University. **FOLLOW STEVE** stevenpdennis.com twitter.com/stevenpdennis www.linkedin.com/in/stevenpdennis/ ------------------------------------------------------- **FOLLOW US** INSTAGRAM - www.instagram.com/activeintworld TWITTER - twitter.com/ActiveIntlUK LINKEDIN - www.linkedin.com/company/active-international-uk KARIM - twitter.com/karimkanji PODCAST WEBSITE - www.thewhatsnextpodcast.com

This week we celebrate the publication of the expanded and completely revised edition of Steve's bestseller Remarkable Retail: How to Win & Keep Customers in the Age of Disruption. On this special episode we share the (slightly edited) recording of our virtual book launch event, hosted by Michael, and featuring guests Seth Godin, Sucharita Kodali (who wrote the Foreword), Oliver Banks, Carl Boutet and Michelle Grant.Learn more about the book and hear our guests drop some wisdom about what's next for retail. To order Remarkable Retail click below.U.S. ResidentsCanadian ResidentsU.K. ResidentsAustralian ResidentsNote: The audiobook version will be available soon.Steve Dennis is an advisor, keynote speaker and author on strategic growth and business innovation. You can learn more about Steve on his       website.    The expanded and revised edition of his bestselling book  Remarkable Retail: How To Win & Keep Customers in the Age of Disruption  is now available at  Amazon or just about anywhere else books are sold. Steve regularly shares his insights in his role as a      Forbes senior contributor and on       Twitter and       LinkedIn. You can also check out his speaker "sizzle" reel      here.Michael LeBlanc  is the Founder & President of M.E. LeBlanc & Company Inc and a Senior Advisor to Retail Council of Canada as part of his advisory and consulting practice.   He brings 25+ years of brand/retail/marketing & eCommerce leadership experience, and has been on the front lines of retail industry change for his entire career.  Michael is the producer and host of a network of leading podcasts including Canada’s top retail industry podcast,       The Voice of Retail, plus        Global E-Commerce Tech Talks  and       The Food Professor  with Dr. Sylvain Charlebois.  You can learn more about Michael       here  or on       LinkedIn. 

Steve Dennis is a consultant, keynote speaker and author focused on retail growth and innovation. He has been named a top global retail influencer by multiple organizations and his thoughts on the future of shopping are regularly shared in his role as a Forbes Senior Contributor. Steve's best-selling book-- "Remarkable Retail: How to Win & Keep Customers in the Age of Disruption"--will be released in a completely revised and expanded 2nd edition this Spring. He is also the host of the Remarkable Retail podcast. During a 30 year career as a senior executive at two Fortune 500 retailers–and more recently as a strategic advisor–Steve has worked with dozens of retail, consumer, luxury and social impact brands to inspire, catalyze and design their journey to remarkable results. As a sought-out keynote speaker, Steve has delivered talks on six continents, sharing his unique perspective on what it takes to reignite customer growth in a world of constant change and shifting consumer preferences. He has contributed commentary to Bloomberg/Business Week, the BBC, CNBC, CNN, the Harvard Business Review and the Wall Street Journal, among many others. Steve is currently the President of SageBerry Consulting. Prior to founding SageBerry, he was the chief strategy officer and SVP, multichannel marketing for the Neiman Marcus Group. Steve received his MBA from Harvard and a BA from Tufts University. Learn more: LinkedIn | Steve P Dennis Hosted by: Christopher Lacy, Assistant Professor, Parsons School of Design Produced by: Joshua Williams, Assistant Professor, Parsons School of Design Executive Producer:Fashion Consort Follow the podcast on Instagram: @RetailRevolutionPodcast

In Episode 16, Steve Dennis joins the show to discuss his new book, "Remarkable Retail: How to Win & Keep Customers in the Age of Digital Disruption". Steve is a consultant, global thought leader, and author focused on retail growth and innovation. His views on the future of retail make for a fascinating conversation with John about customer behavior, digital migration, and COVID-19. For physical retailers who are struggling to keep up with the rise of eCommerce, Steve offers a roadmap for survival and, ultimately, success.   About the Guest:   Steve Dennis is a leading expert on strategic growth and innovation who speaks worldwide on how business can reignite growth in the age of digital disruption. He has been named a top 5 retail influencer by multiple organizations and his thoughts on the future of shopping are regularly shared in the media and as a Forbes Senior Contributor. His new book is Remarkable Retail: How to Win & Keep Customers in the Age of Digital Disruption.   Connect with Steve Dennis on LinkedIn ____________   Connect wih John Ghiorso on LinkedIn   Learn more about Orca Pacific