Each week I’ll be joined by industry experts, retailers and product creators to decode the myths, share knowledge and give you a better insight into the retail industry.
In this bold and brilliantly candid Retail Room 101 edition of The Retail Tea Break podcast, I'm joined by one of the most outspoken voices in the industry, The Retail Maverick Andrew Busby. The well-known retail industry expert, speaker and writer, has extensive experience and knowledge in the retail sector, particularly in areas such as retail technology, customer experience, and emerging trends. In this episode Andrew tackles these trends, terms and technologies that might sound impressive in boardrooms… but often fall flat on the shop floor! From industry jargon to shiny new tech, he doesn't hold back as he shares what he'd banish from the retail world and what's actually worthy of our attention. This episode is packed with healthy provocation, a few laughs and some home truths every retailer needs to hear. It's a fantastic final episode of season 8!In this episode we discuss: The retail buzzwords that have lost all meaningThe importance of context in customer experienceWhy Net Promoter Scores might be misleadingThe human edge in the age of AIWhat might come after the smartphoneRetail's cybersecurity wake-up callTech that's truly transforming in-store experiencesConnect with Andrew on LinkedIn: Andrew Busby | LinkedIn
In the 100th episode of The Retail Tea Break podcast I'm joined by the storytelling legend, Charlie Boyle. The customer experience expert champions the powerful message: human skills are still the heartbeat of retail.Charlie describes why emotional intelligence, empathy and effective communication are not just “soft skills”, they are critical, measurable and trainable capabilities that define great customer and team experiences in today's retail landscape. Human skills aren't an optional extra, they're the foundation of the experience economy. Whether in a flagship store or behind a screen, retail success depends on authentic connection, emotional intelligence, and purpose-led culture.We discuss:Why it's time to stop calling them “soft skills” — and start building them strategicallyThe underestimated power of emotional connection in both physical and digital retailHow AI and automation are freeing us to lean into our most human strengthsRecognition vs. reward: the free leadership tool that transforms culture and retentionCreating a frictionless, feel-good environment for staff and customers alikeReal-life examples from retail, Amazon, the car industry and beloved Irish brands including Magee's of Donegal.Thank you to our listeners for supporting 100 episodes of insights, stories and retail wisdom. Here's to the next 100! Grab that cup of tea, sit back and listen to the latest episode of The Retail Tea Break podcast.
In the latest episode of The Retail Tea Break podcast we explore how modern retail leaders are blending passion, people and purpose to drive meaningful growth. George Sullivan is the Founder and CEO of The Sole Supplier, a shopping platform and marketplace connecting sneakerheads with hard to find products. Through the use of innovative tech, engaging content and strategic partnerships, the brand drives over £50 million gross merchandise value (GMV) annually, to global brands like Nike, Adidas and ASOS. Over the past decade, George has bootstrapped the company from a bedroom blog to a UK powerhouse, driven by an amazing team of 30 at their Shoreditch hub in London!Tune in for a thought-provoking discussion on the evolving retail landscape and what it really takes to lead with heart and innovation.So grab that cup of tea, sit back and listen to the latest episode of The Retail Tea Break podcast.Key themes include:People-First Leadership: Creating supportive, ego-free team culturesAuthentic Community: Building real connections that drive loyaltyCreative Content: Human-led storytelling amplified by AI toolsAI + Human Insight: Using tech to enhance, not replace creativityRetail Trends: Shoppers want stories, transparency and valuesPassion-Led Projects: Solving real problems with purposeWhat's Next: New content, podcast relaunches and brand collabsCatch up on previous episodes on your favourite podcast platform and while you're there please hit that follow button so that you get to listen to it first every week. If you'd like to get involved in the next season of the podcast, as a guest or a sponsor please email melissa@theretailadvisor.ieA huge thank you to our sponsor, International Retail Magazine. Make sure you subscribe today! Read the latest edition here: https://irg-retail.com/international-retail-magazine/
In the latest episode of The Retail Tea Break podcast I'm joined by an industry veteran who has brought measurable value to companies operating in the publishing, advertising and technology space. Dominick Miserandino is CEO of Retail Tech Media Nexus.Having held various C-Level and leadership roles, he has successfully worked and turned around over 100 eCommerce and digital businesses. Today's guest achieved a 24x increase in monthly traffic at RetailWire.com, propelling it from 50,000 to 1.2 million visitors and transformed its market presence. So grab that cup of tea, sit back and listen to the latest episode of The Retail Tea Break podcast. We discussed:How do you see those retail and media are all about storytellingHow retailers need to focus on content and customer engagementDigital strategy in 2025?Lessons learned from the media industry that retailers could apply The best piece of advice you've ever received as a leader?Check Dominick out here: https://miserandino.com/Catch up on previous episodes on your favourite podcast platform and while you're there please hit that follow button so that you get to listen to it first every week. Follow for weekly updates and watch us on YouTube by subscribing to The Retail Advisor. Sharing is caring—share episodes with your network and tag me, Melissa Moore, and The Retail Break podcast on social media.If you'd like to get involved in the next season of the podcast, as a guest or a sponsor please email melissa@theretailadvisor.ieA huge thank you to our sponsor, International Retail Magazine. Make sure you subscribe today! Read the latest edition here: https://irg-retail.com/international-retail-magazine/
In the latest episode of The Retail Tea Break podcast I'm joined by two guests to explore incredible store experience.Brendan Boyle is COO and CO-Founder of TapCreative, who partners with forward thinking companies to define their customer experience design. His ethos is that it's how well you engage emotively with your customer and communicate how your brand aligns with their lifestyles.Emily Miller is Petmania's Sales and Marketing Manager with a passion for innovation with purpose. She has evolved Petmania's consumer offering over the years to push beyond retail and give Petmania's customers access to meaningful, educational and supportive campaigns that support their mission to create a world of happier, healthier pets.During this episode we discussed:Creating a foundation to drive the brand forwardThe design processWhy the award winning Athlone store works so wellConsidering the pre-store, instore and post-store experienceThe importance of upskilling the team Commercial and financial investment So grab that cup of tea, sit back and listen to the latest episode of The Retail Tea Break podcast.Visit TapCreative: https://tapcreative.ie/Shop online with Pet Mania: https://www.petmania.ie/Catch up on previous episodes on your favourite podcast platform and while you're there please hit that follow button so that you get to listen to it first every week. Follow for weekly updates and watch us on YouTube by subscribing to The Retail Advisor. Sharing is caring—share episodes with your network and tag me, Melissa Moore, and The Retail Break podcast on social media.A huge thank you to our sponsor, International Retail Magazine. Make sure you subscribe today!Read the latest edition here: https://irg-retail.com/international-retail-magazine/
In the latest episode of The Retail Tea Break podcast I'm joined by a strategic advisor on growth and transformation. Steve Dennis is a world renowned keynote speaker, author, and former C-suite executive at two large retailers. His groundbreaking book--Remarkable Retail: How to Win & Keep Customers in the Age of Disruption is a perennial international bestseller. His provocative ideas on the future of commerce and consumer behavior are regularly featured in the media in his role as a Forbes senior contributor and as co-host of the award-winning Remarkable Retail podcast. Last year he was named retail's top global influencer by two different organizations and this year he was part of the NRF's inaugural class of retail's top voices.We discuss his latest book Leaders Leap: Transforming Your Company at the Speed of Disruption, the collapse of the ‘un-remarkable' middle and why retail leaders may be struggling to keep pace. He also kindly shares his two top pieces of advice for all retail leaders! So grab that cup of tea, sit back and listen to the latest episode of The Retail Tea Break podcast.Catch up on previous episodes on your favourite podcast platform and while you're there please hit that follow button so that you get to listen to it first every week. Follow for weekly updates and watch us on YouTube by subscribing to The Retail Advisor. Sharing is caring—share episodes with your network and tag me, Melissa Moore, and The Retail Break podcast on social media.If you'd like to get involved in the next season of the podcast, as a guest or a sponsor please email melissa@theretailadvisor.iePurchase Leaders Leap: https://stevenpdennis.com/leaders-leap/Purchase Remarkable Retail: https://stevenpdennis.com/remarkable-retail/A huge thank you to our sponsor, International Retail Magazine. Make sure you subscribe today! Read the latest edition here: https://irg-retail.com/international-retail-magazine/
In the latest episode of The Retail Tea Break podcast I'm joined by a guest who is a true expert in Irish retail! Anne Harrison is the Buying Director at Carraig Donn. Her deep understanding of the Irish customer and ever-evolving trends has been central to her employer's growth and success. Since joining the team, she has played a pivotal role in the brand's transformation, from just four stores in 1990 to 43 locations across Ireland today, along with a thriving multi million-euro online platform. As Carraig Donn celebrates 60 years in retail, today's guest believes the best is yet to come. With exciting new brands, upcoming expansions, and continuous innovation, the business shows no signs of slowing down. We talked about:Carraig Donn's 60 years in business.Diversifying from a tourist-focused business countrywide retailer.Being a buyer; determining what to buy? The success of developing private labels.Affordable, quality fashion that fits.Why has Carraig Donn been so successful?What's next for the business?So grab that cup of tea, sit back and listen to the latest episode of The Retail Tea Break podcast.Visit Carraig Donn online:https://www.carraigdonn.com/Catch up on previous episodes on your favourite podcast platform and while you're there please hit that follow button so that you get to listen to it first every week. Follow for weekly updates and watch us on YouTube by subscribing to The Retail Advisor. Sharing is caring—share episodes with your network and tag me, Melissa Moore, and The Retail Break podcast on social media.A huge thank you to our sponsor, International Retail Magazine. Make sure you subscribe today!Read the latest edition here: https://irg-retail.com/international-retail-magazine/
In the latest episode of The Retail Tea Break podcast I'm joined by an industry expert in Merchandising, Buying, Product Development and Sourcing with luxury and mass merchant retailers in both regional and global markets. Liza Amlani, the Principal and Co-Founder of Retail Strategy Group brings the end-to-end expertise that retail brands need. In the episode we talk about her new book, The Whole Sale, profitable wholesale strategies for brands. We discuss everything from pricing to the common mistakes that brands make. So grab that cup of tea, sit back and listen to the latest episode of The Retail Tea Break podcast.Grab your copy of The Whole Sale here: https://www.amazon.com/Whole-Sale-Profitable-Wholesale-StrategiesSign up to The Merchant Life newsletter here:https://www.themerchantlife.com/Catch up on previous episodes on your favourite podcast platform and while you're there please hit that follow button so that you get to listen to it first every week. Follow for weekly updates and watch us on YouTube by subscribing to The Retail Advisor. Sharing is caring—share episodes with your network and tag me, Melissa Moore, and The Retail Break podcast on social media.If you'd like to get involved in the next season of the podcast, as a guest or a sponsor please email melissa@theretailadvisor.ie
In the latest episode of The Retail Tea Break podcast I'm joined by two sisters who run a family-owned boutique destination store in the West of Ireland. Clíona and Laragh Standún describe their strengths as being like “chalk and cheese,” which makes them the perfect duo. They are always striving to advance their business and continue growing in an ever-changing and competitive environment.The business was established by their grandparents in 1946 and has undergone many changes over three generations. Nowadays, the business serves both international and local customers while also reaching a global audience through its online platform.We discuss:The challenges facing the businessCustomer loyalty and retentionThe team and the incredible service they deliverProduct mix and curating the right collectionDelivering an online experience 24/7So grab that cup of tea, sit back and listen to the latest episode of The Retail Tea Break podcast.Check out Standún's online store here: https://standun.com/Catch up on previous episodes on your favourite podcast platform and while you're there please hit that follow button so that you get to listen to it first every week. Follow for weekly updates and watch us on YouTube by subscribing to The Retail Advisor. Sharing is caring—share episodes with your network and tag me, Melissa Moore, and The Retail Break podcast on social media.If you'd like to get involved in the next season of the podcast, as a guest or a sponsor please email melissa@theretailadvisor.ie
In the latest episode of The Retail Tea Break podcast I share some insightful conversations that I had live at Retail Technology Show in London last week, offering you a front-row seat to the discussions that are driving retail innovation. I speak to:1. Dr. Mark Chrystal, CEO & Co-founder at Profitmind2. Simone Oloman, Co-Founder & CEO at Need It For Tonight (NIFT)3. Finn Wikander, Chief Product Officer at Pricer4. Stuart Trevor, Founder of All Saints & CEO at STUART TREVOR5. Sarah Friswell, CEO at Red Ant 6. Kieran O'Brien, VP of Customer Success for EMEA at Retail Insight7. Rebecca Carrington, Head of Product at Sparkbox.ai8. Bradley Capon, VP Sales at Yoobic 9. Angus Hayman, Senior Strategy Consultant at AkeneoSo grab that cup of tea, sit back and listen to the latest episode of The Retail Tea Break podcast.You can catch up on previous episodes on your favourite podcast platform and while you're there please hit that follow button so that you get to listen to it first every week. Follow for weekly updates and watch us on YouTube by subscribing to The Retail Advisor. Sharing is caring—share episodes with your network and tag me, Melissa Moore, and The Retail Break podcast on social media.If you'd like to get involved in the next season of the podcast, as a guest or a sponsor please email melissa@theretailadvisor.ie
In the latest episode of The Retail Tea Break podcast I'm joined by an internationally recognised expert in the retail industry. Michelle Grant is the Director of Strategy and Insights for Retail & Consumer Goods at Salesforce The seasoned researcher helps global organisations build the future of their business. She has shared her thoughts with the Wall Street Journal, the New York Times and the Financial Times. At Salesforce, she blends data and analysis to create thought provoking content that helps companies understand how new technologies will impact the future of their business.Michelle is back on The Retail Tea Break podcast to share the insights and trends from the 6th Connected Shoppers Report. The document includes global insights and trends from 8,350 shoppers and 1,700 retail industry decision-makers. We discuss:Global challenges and opportunities Instore shopping and digital growthExclusive Irish insightsUnified commerceEncouraging loyaltyEmbracing AI; the next generations…So grab that cup of tea, sit back and listen to the latest episode of The Retail Tea Break podcast.Catch up on previous episodes on your favourite podcast platform and while you're there please hit that follow button so that you get to listen to it first every week. Follow for weekly updates and watch us on YouTube by subscribing to The Retail Advisor. Sharing is caring—share episodes with your network and tag me, Melissa Moore, and The Retail Break podcast on social media.If you'd like to get involved in the next season of the podcast, as a guest or a sponsor please email melissa@theretailadvisor.ieTo download the Connected Shoppers Report: The Sixth Edition Connected Shoppers Report - Salesforce.com
In the latest episode of The Retail Tea Break podcast I'm joined by two guests to explore how working together has delivered brand experiences to thousands of customers.Paul Lowry is the Design Director at TapCreative; he oversees a team of designers on projects that span many sectors from retail to hospitality. TapCreative say that great experiences don't just happen by chance, they imagine, engineer and elevate them. Jonathan Mullane is the Design Manager at Musgrave Retail Partners. Musgrave is Ireland's leading food retail, wholesale and foodservice company. They say that every day they feed one in three people in Ireland through 15 market leading food brands that include SuperValu, Centra, Frank and Honest, Donnybrook Fair and Musgrave MarketPlace. In this episode, the two experts dive into understanding customers and the needs of the business, maintaining the brand message and delivering a consistent brand experience. We explore testing ideas with pilot projects, putting the customer at the heart of the brand experience, incredible concept stores, sharing valuable insights on how brands can stay ahead in a rapidly evolving landscape.So grab that cup of tea, sit back and listen to the latest episode of The Retail Tea Break podcast.For more information visit:TapCreative www.tapcreative.ieMusgrave www.musgravegroup.com Catch up on previous episodes on your favourite podcast platform and while you're there please hit that follow button so that you get to listen to it first every week. Follow for weekly updates and watch us on YouTube by subscribing to The Retail Advisor. Sharing is caring—share episodes with your network and tag me, Melissa Moore, and The Retail Break podcast on social media.If you'd like to get involved in the next season of the podcast, as a guest or a sponsor please email melissa@theretailadvisor.ie
In the opening episode of season 8, I'm joined by a guest who has spent over 20 years in the exhibition and events industry. Matt Bradley is the Event Director of The Retail Technology Show. He is a well known face within the retail tech industry and has an enviable book of contacts and understands how to truly connect suppliers with buyers! His philosophy is simple, make experiences not exhibitions and he continues to find ways to revolutionize the conventional expo model. The Retail Tea Break podcast is a media partner for The Retail Technology Show, which takes place on 2nd-3rd April 2025 at ExCeL London. With over 15,000+ senior retail professionals, 400+ innovative tech suppliers, 125+ industry-leading speakers and 2 days of unparalleled networking it's going to be epic!We discuss:The new venue- ExCeL LondonThe unbelievable speakers, including Archie Norman the Chairman of Marks and Spencer plc and Theo Paphitis the Owner & Chairman of Theo Paphitis Retail GroupThe supportive nature of the event that allows retailers and their partners to connect“Did we mention it's free”For more information and to register: Retail Technology Show - The wonder of Retail is hereSo grab that cup of tea, sit back and listen to the latest episode of The Retail Tea Break podcast.Catch up on previous episodes on your favourite podcast platform and while you're there please hit that follow button so that you get to listen to it first every week. Follow for weekly updates and watch us on YouTube by subscribing to The Retail Advisor. Sharing is caring—share episodes with your network and tag me, Melissa Moore, and The Retail Break podcast on social media.If you'd like to get involved in the next season of the podcast, as a guest or a sponsor please email melissa@theretailadvisor.ie
Season 8 of the award-winning retail tea break podcast will be released soon, as we approach our milestone 100th episode. My name is Melissa Moore, The Retail Advisor and Rethink Retail Top retail expert for 2025. This season I'll be joined by industry experts, retailers and brands to dispel the myths, share their knowledge and give you an insight into the retail industry.Coming up on season 8This season opens with an exclusive sneak peek from a maestro behind one of retail's biggest events. I talk to a global health and beauty retailer with over 175 years in business, discussing their constant innovation and dedication to improving products and services, caring for their customers.I also speak to a third-generation family retailer excelling both globally online and locally in the community.A special guest returns to The Retail Tea podcast to share insights —definitely not to be missed!As the season continues we explore customer journeys across various retail categories, diving into how brand experiences evolve with retailers and their customers. Plus, there's plenty of tech and AI innovation transforming the industry, helping us help our customers.Enjoy this incredible season and catch up on previous ones on your favourite podcast platform and while you're there please hit that follow button so that you get to listen to it first every week. Follow for weekly updates and watch us on YouTube by subscribing to The Retail Advisor. Sharing is caring—share episodes with your network and tag me, Melissa Moore, and The Retail Break podcast on social media.In the meantime, grab that cup of tea, sit back and get ready for season 8 of the retail tea break podcast.If you'd like to get involved in the next season of the podcast, as a guest or a sponsor please email melissa@theretailadvisor.ie
Season 7 FinaleEach week on season 7 of The Retail Tea Break podcast, I've been joined by industry experts, retailers and brands to decode the myths, share knowledge and give you a better insight into the retail industry. In this final episode of season 7, I give you a quick recap of key moments from 2024. There have been 24 episodes of The Retail Tea Break podcast covering an incredible range of topics. So grab your cup of tea, sit back, relax and listen in! And If you have enjoyed the podcast this year, please subscribe and leave me a comment, let me know which episode has been your favourite.Remember you can listen back to all the previous Retail Tea Break episodes from the last 3 years on your favourite podcast platform or on YouTube. If you'd like to get involved in the next season of the podcast, as a guest or a sponsor please drop me a message on LinkedIn or email melissa@theretailadvisor.ieSee you in 2025 for season 8, as we head towards our 100th episode!
On this week's episode of The Retail Tea Break podcast I'm joined by a product experience specialist. Andy Tyra is the Chief Product Officer at Akeneo. He strives to deliver product information management solutions for brands and retailers contributing to a seamless and positive customer journey.Andy was previously a founding team member on AmazonFresh and AWS Marketplace, building these businesses to materiality from the very beginning. He has a phenomenal amount of experience- so this is an episode not to miss… Grab your cup of tea, sit back and listen in!Topics: The product experience company, what does that mean?What comes first; the data or the customer? Barriers retailers are facing, but they don't have to do it aloneReducing returns and support the customer journey Regulations: preparing for the digital product passportFantastic case study from Swedish clothing brand AsketWhat's coming up next for the businessFor more information visit: https://www.akeneo.com/Transcription and show notes available at: https://theretailadvisor.ie/
On the latest episode of The Retail Tea Break I'm joined by a retailer who is on a mission to bring joy to customers and the community. Anne Barber is founder of Butterslip in Kilkenny. She has won numerous awards and accolades, as well as loyal customers over the last 20 years. The store is remarkable for its colourful displays, inside and out and for the joy with which it embraces its customers - a theme that runs through both its physical and online presence. Anne is passionate about independent retail and its place in the community and in creating vibrant town centres. The message is simple; bringing joy to your customers is the best and possibly only way for small retailers to thrive. This is a gorgeous episode to listen to ahead of Black Friday- support local and if you can, help Anne turn it into an Amber Friday! Grab your cup of tea, sit back and listen in…Topics:Positivity in retailCreating an easy and uplifting customer journey. Nurturing the lifetime value of the customersEngaging shoppers sensesThriving as an independent retail ownerHappy Staff = Happy CustomersIt's not Black Friday, it's Amber FridayWhat's next and celebrating 20 years in business next year For more information visit: https://butterslip.com/Transcription and show notes available at: https://theretailadvisor.ie/
In the latest episode of The Retail Tea Break podcast, I'm joined by two guests with a whole plethora of sales and ecommerce experience. Eamonn Grant is Senior VP of Corporate Development at ESW and Jonathan Sheard is VP Sales at ESW UK. Their teams empower the world's best-loved retailers and brands to make global shopping better, safer, simpler, and faster, end-to-end.Eamonn has 24 years' experience working across multiple industries, in roles that cover DTC, ecommerce and B2B for well known brands including Samsung and Supervalu. Jonathan Sheard has extensive retail sales leadership, securing career wins with internationally renowned brands including ASOS, Ralph Lauren, SHEIN and Boohoo Group. This is an episode that will help you grow your business internationally; so grab your cup of tea, sit back and listen in….Topics:What do ESW do?Current challenges facing retailers Omni channel demand variation by marketBringing value to the customers' experienceDelivering holiday magic to ensure customers have a happy worry-free holiday seasonESW future plansFor more information: https://esw.com/Transcription and show notes available at: https://theretailadvisor.ie/
In the latest episode of The Retail Tea Break podcast, I'm joined by a “Business Imagineer”, who is focused on building growth-unleashing relationships in symbiosis between commercial understanding and shopper insights. Torben Valsted is a Chief Imagineer, having worked as a transformational leader and growth architect for Nike, Nestlé and Carlsberg.Torben is passionate about unleashing the synergies between commercial strategy, commercial leadership and intelligence integration in the pursuit of building consumer bonds. He believes that growing team and growing consumer bonds is the foundation of growing business. This episode is set to challenge the retail ‘norms', however it also provides a solution that utilises intel, strategy and leadership. So grab your cup of tea, sit back and listen in!Topics:The changing marketplace2008- when traditional branding diedThe Shopperverse and the 360 experienceBrand strategy and communicationThe solution: ViiBEBuilding an emotional connectionFor more information visit: https://www.imagineership.com/Transcription and show notes available at: https://theretailadvisor.ie/
On the latest episode of The Retail Tea Break podcast, I'm joined by a dynamic entrepreneur and visionary founder, who has set new standards in the floral industry. Vivian Wong-McKendry is the Founder of One More Thing- the brand that promotes sustainable living through beautiful, eco-friendly products. In this episode she talks about a collaboration that has taken her work to Selfridges and her latest pop-up store in Kildare Village. Her commitment to sustainability and innovation continues to inspire and set new benchmarks, making her a celebrated figure in both floral design and entrepreneurship. This is a gorgeous episode! So grab a cup of tea, sit back and listen in…Topics: Having a creative career before One More ThingThe gap in the market that helped create the Everblooms Preserved FlowersA new candle conceptThe floral art installation at Selfridges.Delivering the Pop-Up experienceMeeting the customer to grow the brandFor more information: https://onemorething.ie/One More Things at Kildare Village: https://www.thebicestercollection.com/kildare-village/en/brands/one-more-thingTranscription and show notes available at: https://theretailadvisor.ie/
On the latest episode of The Retail Tea Break podcast I'm joined by a guest who really cares about what matters to the consumer. Alyson Hogg MBE, is the CEO and Founder of Vita Liberata. Driven by a passion to bring quality, meaningful products to market that people really want to use, Alyson excels at telling the story of those products in the most compelling way. Her incredible career brought her creativity, experience and energy to roles such as programme maker at BBC, to Communications Director for the Women's Coalition during the Northern Ireland peace process.Most recently, Alyson is back at the helm of Vita Liberata. The brand saw meteoric growth since its inception, through its disruption of the self-tan category and she has very exciting plans for the future! So grab that cup of tea and listen to a fantastic episode….Topics:Starting Vita LiberataGrowing a business isn't glamorousBuying back the business; “often imitated, never copied”Delegation and team workIncredible advice for entrepreneurs and beauty brandsFuture plansFor more information: https://www.vitaliberata.com/Transcription and show notes available at: https://theretailadvisor.ie/
On the latest episode of The Retail Tea Break podcast I'm joined by a guest who really understands how AI can impact and support retail. Peter Cohan is a strategy consultant, startup investor, author, and columnist. He is an Associate Professor of Management Practice at Babson College, he is faculty lead for the core undergraduate strategy course and has created popular electives on Startup Cities and Scaling Strategy.His strategy consulting firm has completed over 150 projects to help companies identify, evaluate, and profit from growth opportunities created by changing technology. Peter is author of 17 books including the latest one, Brain Rush. RETHINK Retail named him a Top Retail Expert every year between 2021 and 2024 and chose him as a Top AI Leader in 2024. Sit back and listen to a fantastic episode.Topics:The new book ‘Brain Rush, how to invest and compete in the real world of Generative AI'The Value PyramidThe payoffs for retailGetting the CEO onboard, using AI across the business?People in retail can “AI proof their careers”AI that adds value for customersFuture plansFor more information:Babson College Associate Professor of Management PracticePeter S. Cohan & AssociatesBooksForbes and Inc. columnsTranscription and show notes available at: https://theretailadvisor.ie/
To celebrate the 3rd anniversary of the Retail Tea Break Podcast, I'm delighted to be re-joined by 4 retail experts for part two of our round table.From season 2, Ian Scott works at a strategic level with brands and retailers. He provides insights, assisting with store development and offering a consumer centric perspective. He introduced the concept of Symbiotic Retail, highlighting how all channels need to work together as one ecosystem for the benefit of the shopper.Long time friend of the podcast and author of Breaking Down Barriers, Chris Igwe provides services to luxury and premium brands, as well as shopping centre owners and high street landlords. His advice is both strategic and implementational, given his vast knowledge of, and experience within, global retail.Back for season 7, Linda Johansen-James,the Founder and CEO of International Retail Group. The “Billion Dollar Brand Maker”, specialises in brand launches, in-store design, sales training, franchising, and has a track record of generating $1.7 billion in revenue and attracting top brands. And introducing Torben Valsted! An Imagineer and growth architect who believes that growing teams and growing consumer bonds is the foundation of growing business. Passionate about unleashing the synergies between commercial strategy, commercial leadership and intelligence integration in the pursuit of building consumer bonds. Listen back to the first episode of season 7 to hear our initial conversation. In the meantime, Grab your cup of tea, sit back and listen in… Topics:Proper retail training= increased salesIs product knowledge really neccessary?Driving footfall when standards are poorRetail pay and benefitsBack to basicsWhat's coming up next? For more information visit: Ian Scott: https://www.ianscott.net/Chris Igwe: https://www.igweinternational.com/Linda Johansen-James: https://irg-retail.com/Torben Valsted: https://nl.linkedin.com/in/tvalstedTranscription and show notes available at: https://theretailadvisor.ie/
In the latest episode of The Retail Tea Break podcast, I speak to a retail newbie! Rebecca Hoban is Co-Founder of Outwest Clothing and retail store. From Dingle in County Kerry, Rebecca and Co-Founder Shane Finn built an outdoor apparel brand made for the Irish outdoors.Rebecca describes the retail store's opening day during a bank holiday weekend and learning on the job. She talks passionately about growing the business, empowering the team and engaging customers. This episode celebrates the incredible journey that the brand has been on over the last two years and looks forward to what comes next! So grab your cup of tea, sit back and listen…Topics:Starting out in retailRunning a people focused businessThe importance of storytellingThe challenges of running a rapidly growing businessBecoming B-Corp certifiedExciting plans for the futureFor more information visit: www.outwestclothing.ieTranscription and show notes available at: https://theretailadvisor.ie/
In the latest episode of The Retail Tea Break podcast, I speak to an incredibly experienced retailer. Conrad Digan is the CEO of Shaws Department Stores. Having worked in various DT2 store roles for Marks and Spencer in London and then Dublin, he went on to become the Head of Selling for M&S on the Island of Ireland. Then after almost 25 years, he left M&S to take on the Director of Retail Ops and Customer Service at Primark. In late 2021 he became the first non-family CEO at Shaws, a business that is reaching its 160-year milestone this year. Conrad describes how the omni channel business has a passionate service ethos and a ‘surprising' range of international brands. This is such a special episode, as the CEO describes his excitement about the new store opening in Athlone. Packed with insights and stories, it's one not to miss! So grab your cup of tea, sit back and listen in…Topics:The new store, Golden Island Shopping Centre in Athlone.The importance of the physical storeLate adopters to onlinePersonal customer serviceDriving the sustainability agendaRevisiting brand valuesThe Golden Quarter!For more information visit: https://shaws.ie/Transcription and show notes available at: https://theretailadvisor.ie/
In the latest episode of The Retail Tea Break podcast, I'm joined by a guest who plays a huge part in a modern heritage Irish brand that sells globally. Sarah Murphy is the Managing Director of Jack Murphy Clothing. Establishing themselves as a leader in fashionable, functional, and sustainable clothing was and still is, a family passion. Now over 70 years in business and in its third generation, the legacy brand uses meticulous craftmanship. From the original focus on corsetry, to their pivot to outwear, the brand continues to strive for innovation while respecting their heritage. And so their core focus remains the same, timeless elegance crafted with an eye for detail. This episode shares how the brand bounced back from one of the most challenging periods in their existence. So grab your cup of tea, sit back and listen…Topics:Marketing a legacy brandSupportive retailer relationships“we don't just talk sustainability- we live it”Challenging times through Brexit and CovidThe bounce-backExciting times aheadFor more information visit: www.jackmurphy.ieTranscription and show notes available at: https://theretailadvisor.ie/
To celebrate the 3rd anniversary of the Retail Tea Break Podcast and the launch of season 7, I'm delighted to be joined by 4 retail experts.From season 2, Ian Scott works at a strategic level with brands and retailers. He provides insights, assisting with store development and offering a consumer centric perspective. He introduced the concept of Symbiotic Retail, highlighting how all channels need to work together as one ecosystem for the benefit of the shopper.Long time friend of the podcast and author of Breaking Down Barriers, Chris Igwe provides services to luxury and premium brands, as well as shopping centre owners and high street landlords. His advice is both strategic and implementational, given his vast knowledge of, and experience within, global retail.Back for season 7, Linda Johansen-James,the Founder and CEO of International Retail Group. The “Billion Dollar Brand Maker”, specialises in brand launches, in-store design, sales training, franchising, and has a track record of generating $1.7 billion in revenue and attracting top brands. And introducing Torben Valsted! An Imagineer and growth architect who believes that growing teams and growing consumer bonds is the foundation of growing business. Passionate about unleashing the synergies between commercial strategy, commercial leadership and intelligence integration in the pursuit of building consumer bonds. Topics:Retail relationships with landlords and centre managersDelivering exceptional shopping experiencesRetail trends and retail theatreHas retail become too complicated?Retail and technology For more information visit: Ian Scott: https://www.ianscott.net/Chris Igwe: https://www.igweinternational.com/Linda Johansen-James: https://irg-retail.com/Torben Valsted: https://nl.linkedin.com/in/tvalstedTranscription and show notes available at: https://theretailadvisor.ie/
Season 7 of the retail tea break podcast is dropping very soon, as we celebrate our 3rd birthday. Coming up on season 7This season opens with not one, but 4 retail wizards! It's one hell of a conversation; it's an unbelievably honest conversation with best practice, fantastic examples and great ideas for you to take away. You really don't want to miss it!Honest and open conversations seem to be a key theme for this season, as I talk to a brand who only started their retail journey a few years ago with no retail experience. You'll hear about the challenges they faced and how they are growing at a rapid rate. We'll also hear from a legacy brand who have bounced back after nearly losing it all.There's a fantastic story about how design and retail can support shoppers in their journey and drive loyalty. Of course we have lots of retail innovation, technology and AI, as well as retail media to help us support our customers on their retail experience. There's stories of product experiences, which is key at this time of year and of course ecommerce. It's a jammed packed season!In the meantime, listen back to previous episodes on your favourite podcast platform or YouTube and while you're there please subscribe to the podcast so that you get to listen to it first every week.So get ready to grab that cup of tea, sit back and listen in- to season 7 of the retail tea break podcast. Transcription and show notes available at: https://theretailadvisor.ie/
In the latest episode of The Retail Tea Break podcast I'm joined by a guest who has spent over 30 years in the retail industry. Bob Neille has worked all over the world with leading sports and footwear brands including Addias, New Balance and Under Armour. From redefining operational processes to increase profits, to building high performance and highly engaged teams, Bob really understands the customer experience.The strategic global retail leader has made a name for himself driving growth and innovation, whilst transforming the retail landscape. This is a fantastic episode that will future proof your retail business, so grab your cup of tea, sit back and listen in!Topics: Is there a better word for “retail”Processes and PeopleCustomer CentricityThe importance of sharing your brand storyThe future of retailConnect with Bob on LinkedIn: linkedin.com/in/bonevilleTranscription and show notes available at: https://theretailadvisor.ie/
This week's episode of The Retail Tea Break podcast is sponsored by Salesforce, the world's #1 CRM. I'm joined by a seasoned technology marketing executive with proven commercial success at executive and board level within tech, marketplaces and ecommerce, rapidly scaling international businesses working in both B2C and B2B environments. Gavin Murphy is the Chief Marketing Officer at Scurri. He is highly skilled in go-to-market strategies, building marketing teams, brand and product positioning, field marketing, product marketing and demand generation at an international level (EMEA & APAC). Gavin describes how many retailers and brands are missing huge opportunities to enhance the customer experience and to drive loyalty. This is a fantastic episode that will future proof your retail business, so grab your cup of tea, sit back and listen in!Topics: What Scurri does and how it all works for retailers and brandsSupporting retailers to growBlack Friday and the Golden Quarter at ScurriHyper-personalisation and driving loyaltythe post purchase experience… Data driving competitor advantageFuture plans and expansionFor more information on Scurri: https://www.scurri.com/The Retail Tea Break podcast episodes sponsored by Salesforce: https://www.salesforce.com/eu/form/conf/the-retail-tea-break-sponsored-by-salesforceFor more information visit: https://www.salesforce.com/eu/campaign/salesforce-ireland/Transcription and show notes available at: https://theretailadvisor.ie/
In the latest episode of The Retail Tea Break podcast, I'm joined by two guests who really understand shoppers. Vanessa Henry is Research Director (Shopper) and Zoe Smith is a Research Executive, at Walnut Unlimited. They both have vast experience with the retail industry, using a variety of methodologies across projects to uncover true actionable insight that can help to unlock growth in the retail space. Their role- to Understand shopper behaviour, getting under the skin of how consumers behave and feel.This is a fascinating conversation full of great insights and case studies. So grab your cup of tea, sit back and listen in…Topics:What Walnut Unlimited doesHow Shoppers ShopScientific tools including behavioural scienceReal examplesKey takeaways key takeaways that retailers and brands should be aware of?For more information visit: https://walnutunlimited.com/Transcription and show notes available at: https://theretailadvisor.ie/
This week's episode of The Retail Tea Break podcast is sponsored by Salesforce, the world's #1 CRM. I'm joined by an internationally recognised expert in the retail industry, Rob Garf. The Vice President and General Manager of Retail at Salesforce has over 25 years of global retail experience as a practitioner. He was an industry analyst with AMR Research, a strategy consultant at IBM and a software leader. As this episode shows, Rob is no stranger to the retail industry and the challenges retailers face.He currently leads industry research, drives solution strategy, and advises senior executives globally on digital transformation. He is also a frequent industry speaker, a member of NRF's Digital Council, and Chair of the Retail Customer Advisory Board. In this episode, he takes me through Salesforces' shopping index for Q1 of 2024 and of course we discuss retail's hottest topic, AI.This is a fantastic episode, so grab your cup of tea, sit back and listen in!Topics: Salesforce's Shopping Index data for Q1 of 2024Shopper LoyaltyMobile shoppingAdapting to AIDelivering exceptional AI driven customer experiencesSalesforce's holiday predictions!The Retail Tea Break podcast episodes sponsored by Salesforce: https://www.salesforce.com/eu/form/conf/the-retail-tea-break-sponsored-by-salesforceShopper Index report: https://www.salesforce.com/blog/shopping-index-retail-data/Retail AI Council X Salesforce AI report: https://www.salesforce.com/resources/research-reports/retail-insights-generative-ai/For more information visit: https://www.salesforce.com/eu/campaign/salesforce-ireland/Transcription and show notes available at: https://theretailadvisor.ie/
The latest episode of The Retail Tea Break podcast is a little different. Recorded live at the Olympia in London, I'm joined by a whole host of guests from The Retail Technology Show. The magic of retail could be seen and heard on every stage and at every booth! With key themes of creating meaningful experiences for the retailer, the customer and the employee, this was retail at its best. So grab your cup of tea, sit back and listen…This episode features: Matt Bradley, Event Director and Founder of Retail Technology Show: https://www.retailtechnologyshow.com/Darren Cremins, Senior Sales Director Retail Media at Scala: https://scala.com/en/Oliver Banks, Retail Expert and Author of ‘Driving Retail Transformation': purchase the book on AmazonRebecca Carrington, Head of Product at Sparkbox.ai: https://www.sparkbox.ai/Chris Smith, UK Sales Director at Hypervsn: https://hypervsn.com/Craig Ash, Managing Director of Swarovski UK & Ireland: SwarovskiSarah Friswell, CEO Red Ant: https://www.redant.com/Ian Rowan, CEO X-Hoppers: https://www.x-hoppers.com/Guatier Feld, Co-Founder CircularX: https://circularx.com/Holly Tucker MBE, Founder and CEO of Holly & Co. Founder of Notonthehighstreet: https://holly.co/Transcription and show notes available at: https://theretailadvisor.ie/
In the latest episode of The Retail Tea Break podcast, I'm joined by a guest who has always had an eye on what's coming next and exciting ambitions for growth. Anthony Gallagher, Founder and Managing Director of Petstop. Having started out as a trainee with Penneys, Anthony has since gone to set up one the first pet superstores in Ireland. This experienced retailer took note of what pet stores across the pond were doing to develop his own successful business model. This is an honest, heartwarming conversation full of great retail stories and examples! So grab your cup of tea, sit back and listen in…Topics:New store openingsWhy physical stores so important for PetstopAward winning online presenceHow the online strategy changed over the last few yearsThe People success story Customer loyaltyGrowing the businessFor more information visit: https://www.petstop.ie/Transcription and show notes available at: https://theretailadvisor.ie/
In the latest episode of The Retail Tea Break podcast, I'm joined by a guest who believes in creating more value & less waste from every purchase through innovation & technology. Kiran Gange is the CEO and Founder of RapidPricer. The author and entrepreneur has over 18 years of experience launching innovative technologies around the world. Kiran has the ability to connect with multicultural teams and has trained on entrepreneurship, internationalisation and pricing at several prestigious institutions and organisations such as the Berkeley in California, Dutch Basecamp in Amsterdam and the Professional Pricing Society in Atlanta.This is a fascinating episode that brings pricing, margins and sustainability together. So grab your cup of tea, sit back and listen in…Topics:Retailing, rice, spice and mangos!Using AI to support better pricingSustainability and pricing with RapidPricer The Expert Guide to Retail Pricing bookPricing principles and strategies for retailersFor more information visit: Kiran Gange | Retail Pricing Expert To purchase The Expert Guide to Retail Pricing: The Expert Guide to Retail Pricing: Gange, Kiran: 9781032465326: Amazon.com: BooksTranscription and show notes available at: https://theretailadvisor.ie/
In the latest episode of The Retail Tea Break podcast, I'm joined by three special guests to explore how working together has brought a well loved brand to life, in its forever home. I'm joined by Aoibhín Garrihy and Sharon Connellan, the founders of BEO. The nationally renowned lifestyle brand blends live events promoting self-care with their product line which offers thoughtfully curated collections from sustainable and ethical sources in the West of Ireland. I'm also joined by Ciara Petty from Ciara Petty Design Studio which is a full-service interior design agency specialising in strategic, brand-focused retail, food service and hospitality design.This episode explores the journey that BEO undertook to design and develop their new home in the heart of Ennis. The beautiful retail space is combined with a coffee shop and community studio space under Ciara's guidance. From strong brand values to stalking a landlord (!), this episode is one not to be missed! So grab your cup of tea, sit back and listen in…Topics:• Putting down roots and integrating retail space, coffee shop and studio space• Beo's brand values and developing a design brief• Real life experiential retail• Concept design and space planning for a new retail store• The challenges of setting up a new retail store for an established brand• The importance of a retail design led customer experienceFor more information visit: https://beowellness.ie/ and https://www.ciarapetty.com/Transcription and show notes available at: https://theretailadvisor.ie/
In the latest episode of The Retail Tea Break podcast, I speak to a retail trailblazer! Linda Johansen-James is the Founder and CEO of International Retail Group. The “Billion Dollar Brand Maker”, specialises in brand launches, in-store design, sales training, franchising, and has a track record of generating $1.7 billion in revenue and attracting top brands.Linda's years of experience shines through in this episode, as she discusses everything from shaking up shopping malls to training thousands of staff. She encourages the c-suite to work the shop floor, she expects staff to stick to the 4 second rule and she expects you to know the LTV of your customer. This episode is FULL of golden nuggets! So grab your cup of tea, sit back and listen…Topics:· Starting out with a shopping cart· Nurturing retail staff and writing a script· Going back to basics· Pivoting during Covid· Supporting the next generation of retailersFor more information visit: https://irg-retail.com/To read the IRG magazine: https://irg-retail.com/international-retail-magazine/Transcription and show notes available at: https://theretailadvisor.ie/
In this week's episode of The Retail Tea Break podcast, I'm joined by a guest who really understands frontline retail. Brian Librach is author of The Retail Leader's Roadmap. He followed in the footsteps of his Father and Grandfather having been brought up around retailers and merchants. With a career that saw him climb the corporate ladder (and fall down it a few times), Brian worked for Urban Outfitters, Pacific Sunwear and Old Navy.Brain's approach to leading a retail team is practical and timely. He appreciates the need to juggle business tasks while nurturing people to enable business growth. He continues to channel his passion for coaching, mentoring, and leading the next generation of retail stars with his new book. So grab your cup of tea, sit back and listen in!Topics: Writing the new book?The three pillars, build your character, build your connection and build your plan. The many mistakesPaying it forward as a leaderTask or people first? For more information visit: www.retailleadersroadmap.comTo buy a couple of The Retail Leader's Roadmap: https://a.co/d/8a8N1JUTranscription and show notes available at: https://theretailadvisor.ie/
In this week's episode of The Retail Tea Break podcast, I'm joined by a guest who is a creative entrepreneur, having spent most of her career as a leading Irish fashion designer. Aideen Bodkin is founder of StylAi . Throughout her successful career Aideen has been an advisor, trainer and mentor to many SME's and creative individuals. Her expertise includes Fashion Design, Design Thinking, Sustainability for Creative Businesses, Digital Entrepreneurship and Product Development.In this episode, Aideen describes how she wanted to use her knowledge and expertise to influence change in the fashion industry. She started to look at the problem of returns, from a shopper and a retailer's perspective. From all of her research, Aideen was able to pinpoint three key issues with shopping online for clothing. This episode gives you a great insight into the fashion retail industry, so grab your cup of tea, sit back and listen in!Topics: Does fashion really work online? The issues with buying fashion online; sizing, suitability, representationReturns, fast fashion and sustainabilityCombining retail and digitalStylAIFor more information and for details of Aideen's appearance in Kilkenny Design in Nassau Street on 30th March, check out Aideen's social media pages including: https://ie.linkedin.com/in/aideen-bodkin-35185822Transcription and show notes available at: https://theretailadvisor.ie/
In this week's episode of The Retail Tea Break podcast, I'm joined by a guest who really knows ecommerce. Vinny O'Brien from Vinny & Co works with some of the world's biggest brands in strategy and training roles and has delivered training to over 1000 companies over the last few years.Vinny also has in-depth knowledge of DTC channels thanks to DTC brand, Crua Outdoors, selling in the US market. Last year he joined an analyst firm in New York, RMW Commerce as their content producer and analyst. Earlier this year Vinny was added to the RETHINK retail list of retail experts for 2024!This is such a refreshingly insightful conversation that is full of great examples. If you are curious about ecommerce, grab your cup of tea, sit back and listen in!Topics: Ecommerce in 2024Great ecommerce examplesConsumers and ecommerceThe decision to replatformEcommerce recruitment and retentionFor more information visit: https://www.vinnyandco.com/Transcription and show notes available at: https://theretailadvisor.ie/
My name is Melissa Moore, The Retail Advisor and Rethink Retail Top retail expert for 2024. This season I'll be joined by industry experts, retailers and brands to dispel the myths, share their knowledge and give you an insight into the retail industry.Coming up on season 6:This season opens with an incredible ecommerce expert; it's an unbelievably honest conversation with best best practice, fantastic examples and great ideas for you to take away.I speak to one of Ireland's leading fashion designers who wants to help retailers with the massive issue of returns! This seems to be a common theme on season 6 as we talk about how shoppers and retailers can do more.I delve into leading frontline retail with a retailer who's made loads of brilliant mistakesWe go back to basicsThere's a fantastic story about how design and retail can really bring a brand to life.Of course we have lots of retail innovation, supporting online sellers and senders, and tech helping us understand pricing.There's insights into retail media, customer discovery and so much more!In the meantime, listen back to previous episodes on your favourite podcast platform or YouTube and while you're there please subscribe to the podcast so that you get to listen to it first every week.So get ready to grab that cup of tea, sit back and listen in- to season 6 of the retail tea break podcast! Transcription and show notes available at: https://theretailadvisor.ie/
Each week on season 5 of The Retail Tea Break podcast, I've be joined by industry experts, retailers and brands to decode the myths, share knowledge and give you a better insight into the retail industry. In this final episode of season 5, I give you a quick recap of key moments from 2023. So grab your cup of tea, sit back, relax and listen in!If you have enjoyed the podcast, please subscribe and share it. Remember you can also listen back to previous Retail Tea Break episodes on your favourite podcast platform or on YouTube. You'll find full transcriptions of each episode on www.theretailadvisor.ie.See you in 2024 for season 6!
On this week's episode of The Retail Tea Break Podcast I'm joined by a guest who has a retail framework that boils down to implementing the basics, focusing on cashflow and profit. Alvin Narsey is a business coach and consultant with over 25 years of experience in the retail pharmacy industry. He has bought, grown and sold large pharmacy businesses in Australia and is now passionate about helping retailers achieve their business goals. Grab a notebook, Alvin shares lots of golden nuggets in this episode. So grab your cup of tea, sit back and listen in!Topics:The true importance of understanding cash flow Which is more important: profitability or revenueDiscounts eating profitability Shopper price sensitivityRecommended KPI'sComing up in 2024For more information visit: https://www.alvinnarseycoaching.com/Transcription and show notes available at: https://theretailadvisor.ie/
In this week's episode of The Retail Tea Break podcast, I'm joined by a guest who is passionate about taking a consumer centric approach. Ciara O'Keeffe is Chief Operations Officer at Peachylean. Over the last few years she has ensured brands make the right decision to drive consumer awareness and reduce friction in the shopper journey. Ciara has worked with a broad number of B2B retailers across EMEA; focusing on being where the consumer shops, and bringing the best of the brand to life across those touchpoints, to complement their D2C offering. She's currently working for a fantastic Irish female focused startup bringing an inclusive athleisure proposition to women, not currently provided by mainstream brands. Ciara's shares lots of insights in this fascinating episode. So grab your cup of tea, sit back and listen in!Topics:Customer centricity, in the post Covid era Exploring B2B at NikeUtilising the D2C route with PeachyleanSmaller brands with big brand loyaltyTop tips for brands who are starting to scale their businessWhat's coming up over the next 6 months.For more information: https://peachylean.com/Transcription and show notes available at: https://theretailadvisor.ie/
This week's episode of The Retail Tea Break podcast is sponsored by Salesforce, the world's #1 CRM. I'm joined by two amazing guests to discuss how employee experience together with customer experience supports the growth of incredible brands. Sarah Esler is the Digital Product Lead at Brown Thomas Arnotts and Natasha Beegan is a Principal Solution Engineer at Salesforce. Looking through the lens of digital transformation, Natasha explains the research that supports the need for retailers to have an ‘EX+CX=Growth' agenda. Sarah describes how Brown Thomas Arnotts are utilising an opti-channel experience to meet the needs of all of their customers. This is a must listen to episode, which is packed full of inspirational insights and thought provoking data. So grab your cup of tea, sit back and listen in!Topics:Why the Employee Experience (EX) together with Customer Experience (CX) is so important.Switching the mindset to include EX alongside CX.‘Opti-channel' experiencesCollaboration leads to centricity.The NEW Brown Thomas & Arnotts apps.Retail digital transformation can't stand still. What's next for Brown Thomas Arnotts?For more information visit: https://www.brownthomas.com/https://www.brownthomas.com/services/brown-thomas-app.htmlhttps://www.arnotts.ie/https://www.arnotts.ie/arnotts-app-info.htmlhttps://www.salesforce.com/eu/campaign/salesforce-ireland/Transcription and show notes available at: https://theretailadvisor.ie/
This week's episode of The Retail Tea Break Podcast is sponsored by TruRating, unlocking the voice of every customer.I'm joined by a former lawyer, who became fascinated with how to measure, understand, and predict human behaviour. Georgina Nelson is the CEO and Co-Founder of TruRating, the award winning, rapidly growing, global tech start-up. Retailers and brands using TruRating average an 80% response rate on questions asked. This is accomplished by asking a single, rotating question directly on the POS pin pad, making it a seamless part of the shopper's checkout experience. This is a fantastic conversation full of incredible insights from half a billion responses that TruRating has collected. Georgina takes us through the key themes from the data that has been gathered across various retail verticals including grocery, clothing and pharmacy brands. So grab your cup of tea, sit back and listen in!Topics:Half a billion customer responsesYour people are your powerThe emotional connectionTasking, store operations and a lack of customer focusRetail media, strong communication and in-store signageWhat's next for TruRatingFor more information check out: https://trurating.com/Transcription and show notes available at: https://theretailadvisor.ie/
In this week's episode of The Retail Tea Break podcast, I'm joined by a true retail people expert. Maeve McCleane is Chief People Officer & Board Executive for Lidl Ireland and Northern Ireland. She is a passionate, commercially focused and experienced leader with huge expertise leading and developing a range of teams across operational, technical and strategic retail topics.She has headed up a number of industry-leading initiatives within the retail sector, many of which she talks about in this episode. Maeve discusses growing the business with Lidl's colleagues, by nurturing and upskilling them and in turn they deliver the service and sales that the business needs. This is a fascinating conversation, full of golden nuggets and thought provoking ideas. So grab your cup of tea, sit back and listen in!Topics: Hiring and retaining staffThe Leadership Academy for everyone Lidl's initiatives and benefits supporting inclusivityWhat smaller retailers could doCompany culture versus company policyWhat's next; Christmas is coming…For more information check out: https://jobs.lidl.ie/Transcription and show notes available at: https://theretailadvisor.ie/
On this week's episode of The Retail Tea Break Podcast I'm joined by a guest who is a gift-maker and a businesswoman. Maria Porter is one half of Duffy and Porter, an Irish family run business specialising in personalised gifts.Having started her career in a very different field, Maria and her husband Melvin realised that they were not happy with their jobs. They wanted to do something more meaningful and fulfilling, something that would bring joy to themselves and others. This episode is full of those meaningful moments, as Maria describes the highs and lows of running a retail store and ecommerce business while making so much of the stock. This is a wonderfully heartwarming episode, so grab your cup of tea, sit back and listen in!Topics: Starting and growing Duffy and PorterFrom online to physical storeThe importance of customer relationshipsLifetime value of the customerTop tips for makers considering scaling up or branching outChristmas is coming….For more information visit: https://www.duffyandporter.ie/Transcription and show notes available at: https://theretailadvisor.ie/
Today's episode of The Retail Tea Break Podcast is sponsored by Salesforce, who bring companies and customers together. I'm joined by an incredibly experienced businessman, who's company provides the backbone to the retail industry. Niall Rock is Managing Director of Storage Systems Limited, one of Ireland's largest commercial fit out companies. Founded in 1979, the business has grown to be the leading provider of storage solutions that make the maximum use of space. Over the years, Niall has met the customer at every touchpoint from design through to implementation and he firmly believes in customer centricity. He describes how storage solutions are normally an afterthought for retailers and brands and how he can guide them to solutions that ensure retail staff are more customer facing, which leads to a greater ROI and increase in sales. This is a fascinating episode, so grab your cup of tea, sit back and listen in!Topics: Bringing the stock room to the shop floor Solutions that enhance the customer experienceThe explosion of ecommerce and click and collect. Inefficient stock rooms- top tips for saving time and delivering a return on investment.For more information visit: https://www.storagesystems.ie/commercial/Transcription and show notes available at: https://theretailadvisor.ie/
In this week's episode of The Retail Tea Break podcast, I'm joined by a guest who is a global eCommerce and digital transformation leader. Dean McElwee is the author of ‘eCommerce for CEOs'.From omnichannel to marketplaces, B2B eCommerce, and Direct to Consumer, Dean has had a varied career covering local, regional and global roles across both emerging and developed markets. Before joining The Stanley Black & Decker Company, Dean held roles at The Kellogg Company, The Coca-Cola Company, Mastercard Advisors and Nestle. All this experience gives him a unique perspective of the eCommerce landscape across the world, how it is evolving and what to do about it. This is a fascinating conversation, full of golden nuggets and thought provoking ideas. So grab your cup of tea, sit back and listen in!Topics: Writing the new book ‘Ecommerce for CEO's- what every CEO and C-Suite leader should know about ecommerce'The seismic shift in consumer buying behaviourEcommerce isn't the magic solution to grow a brand or drive sales… The explosion of D2C brandsMeasuring ecommerce performanceWhat's next in the world of ecommerce?To purchase the book visit: https://amzn.eu/d/0UNYATNTranscription and show notes available at: https://theretailadvisor.ie/
This week's episode of The Retail Tea Break Podcast has not one, but 4 guests! Sara Allbright, Elaine Hooper, Neil Amer and Anna Berry are Co-Founders of Retail 100 Consulting. Together they have over 100 years of retail experience at senior levels across buying and merchandising. With expertise and knowledge ranging from homeware, gifting, toys, seasonal & beauty they have a multitude of insights to offer.This episode really does dispel the myths about buying and merchandising (not to be confused with visual merchandising) with insights into the not so glamorous life of a buyer and how to plan a range. Underneath it all, there is a clear message about the importance of team work, collaboration and communication. It is a great episode, so grab your cup of tea, sit back and listen in!Topics: 100 years experience in the retail industryBuying and merchandising, the perfect mix of creativity and financeData driven planning and merchandising #bemoreneilThe importance of front line collaboration and insightsQuick top tips; the next newest trend in retail, building relationships, ‘friendly' data, utilising your team.For more information visit: https://www.retail100consulting.co.uk/Transcription and show notes available at: https://theretailadvisor.ie/
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