Podcasts about superops

Time for another Team Tubb Travelogue! This time, Lenka Koppova catches up withRichard Tubb and Pascal Fintoni, who are in Manchester for the SuperOps SuperSummit 2025.Grab a cup of your favourite tea or coffee, relax and join them for a fun conversation about the highlights from this big event.Pascal explains how the talks followed the journey a customer might take, from marketing through to sending a proposal, which was a really effective way to showcase how AI can help at each stage. Richard highlighted a talk from the VP of Product, Damo Vasudevan, on using AI assisted dashboards and for automation to improve service delivery.They were also joined by special guest Kimmah Lewis, who explained how she and her team put the event together and how much work goes into planning the day.Also Mentioned in the TravelogueThe opening keynote from the CEO of SuperOps and closing remarks by the VP of Global MarketingThe benefits of a no-pitch eventHow AI helps MSPs deliver better, faster and cheaper while maintaining qualityWhere AI has been used badlyThe importance of collaboration, supporting your community and the human touchExpert panel sessionsSwag bagsWhat is the TubbTalk Travelogue?These are ad-hoc, bonus episodes of our regular TubbTalk podcast, recorded live at an event. A member of TeamTubb calls Richard for an on-the-ground update on what they've learned and their highlights from the day.What to Know about the SuperOps SuperSummitSuperSummit is the flagship event from PSA-RMM experts SuperOps. They host these virtually and in-person, and 2025 is the first time they held an event in Manchester.The free, one-day event is open to all managed service provider (MSP) owners and IT professionals, and provides plenty of networking opportunities, exhibitor stands and talks from industry legends. Lunch, refreshments and an after-party were also supplied!This year's focus was on AI and how to use it to grow and scale your MSP business. There were dos and don'ts, trends to be aware of and practical advice on how to get started with AI. And as it was strictly a no-pitch space, attendees got plenty of value without the waffle.Were you at the SuperOps SuperSummit too? Send us a voice recording with your highlights, and we will add your comments to our next Team Tubb Travelogue!

Arvind Parthiban, CEO of Super Ops, discusses the company's growth strategy following a recent $25 million Series C funding round. With a focus on artificial intelligence (AI), Super Ops aims to enhance its platform for managed service providers (MSPs) by developing innovative features that streamline IT management. Parthiban emphasizes the importance of being close to customers, revealing plans to relocate the leadership team to the U.S. and expand into European markets. The company is committed to building a strong presence in the MSP sector, leveraging AI to transform service delivery.Parthiban differentiates Super Ops' approach to AI from competitors by viewing it as a foundational element rather than a mere feature. He argues that while many companies are integrating AI functionalities, true differentiation lies in how these technologies are applied to solve real-world problems for MSPs. Super Ops has invested in a dedicated AI team in New Zealand, focusing on creating meaningful tools that enhance operational efficiency and service quality for its users.The conversation also touches on the challenges of data access for AI development. Parthiban acknowledges that while Super Ops has a growing customer base, competitors with larger datasets may have an advantage. However, he believes that the company can still leverage its existing data and partnerships to create valuable AI-driven insights and automation tools. He asserts that the focus should not solely be on data volume but also on the quality and applicability of the AI solutions being developed.Finally, Parthiban addresses concerns regarding Super Ops' marketing strategies, which some MSPs have described as aggressive. He defends the company's approach, likening it to common practices in the tech industry, while also expressing a desire to build trust within the MSP community. He clarifies that while the company is not currently monetizing its AI features, it plans to ensure that MSPs see tangible value before implementing any pricing changes. This strategy reflects a commitment to fostering long-term relationships with customers as the industry evolves. All our Sponsors: https://businessof.tech/sponsors/ Do you want the show on your podcast app or the written versions of the stories? Subscribe to the Business of Tech: https://www.businessof.tech/subscribe/Looking for a link from the stories? The entire script of the show, with links to articles, are posted in each story on https://www.businessof.tech/ Support the show on Patreon: https://patreon.com/mspradio/ Want to be a guest on Business of Tech: Daily 10-Minute IT Services Insights? Send Dave Sobel a message on PodMatch, here: https://www.podmatch.com/hostdetailpreview/businessoftech Want our stuff? Cool Merch? Wear “Why Do We Care?” - Visit https://mspradio.myspreadshop.com Follow us on:LinkedIn: https://www.linkedin.com/company/28908079/YouTube: https://youtube.com/mspradio/Facebook: https://www.facebook.com/mspradionews/Instagram: https://www.instagram.com/mspradio/TikTok: https://www.tiktok.com/@businessoftechBluesky: https://bsky.app/profile/businessof.tech

In this episode, we dive into the entrepreneurial journey of Arvind Parthiban, CEO & Co-Founder of SuperOps, a $50M SaaS company. Arvind highlights the critical role of product marketing in startup success and emphasizes the importance of purpose-driven entrepreneurship.Akshay Datt, a serial entrepreneur who has run ventures in employability training and hiring, hosts the Founder Thesis podcast. He has interviewed 500+ founders to date.Connect:Arvind Parthiban: https://www.linkedin.com/in/arvind-parthiban/ Akshay Datt: https://www.linkedin.com/in/akshay-datt/Founder Thesis: www.founderthesis.com

With a significant increase in global demand for cloud services and data security, the managed services market is expected to reach an estimated $393.02 billion by 2025. Factors contributing to this growth include the need for specialized providers to manage complex IT infrastructures and the rising trend of Bring Your Own Device (BYOD), which necessitates enhanced data security measures. North America leads the market, but Europe and Asia-Pacific are also experiencing substantial growth driven by cloud adoption and digital transformation.The episode highlights a recent report indicating a slowdown in managed services revenue growth, returning to pre-COVID levels, despite strong profitability for managed service providers (MSPs). The average adjusted EBITDA for MSPs stands at 13.2%, with private equity-backed MSPs reporting even higher figures. In contrast, value-added resellers (VARs) have seen significant revenue growth, particularly in Europe, which experienced a 6.9% increase in managed services revenue. The discussion emphasizes the need for MSPs to adapt to changing client spending patterns as the market normalizes.Host Dave Sobel also covers the competitive landscape, noting several key announcements from major players in the industry. ConnectWise has launched a Professional Services Automation (PSA) initiative aimed at enhancing MSP success through streamlined processes and improved efficiency. Meanwhile, NineMinds has introduced Alga PSA, a free open-source platform designed to compete with established PSA providers, and SuperOps has unveiled Monika, an AI-powered companion for MSPs that offers personalized insights and solutions. These developments signal a shift in the market as new entrants challenge traditional providers.The episode concludes with a focus on the growing importance of cybersecurity and the need for human expertise in addressing complex threats. As the demand for AI services continues to exceed supply, the global cloud market has reached an impressive $84 billion, with major players like AWS, Microsoft, and Google Cloud holding a significant share. Solt encourages listeners to consider the implications of these trends for the future of managed services and the evolving landscape of IT solutions. Four things to know today00:00 IT and Managed Services Market Faces Growth Normalization as Global Demand for Cloud and Data Security Soars06:49 IT Nation Connect: ConnectWise Expands Asio with PSA Integration, Security Enhancements, and Unified Data Protection for MSPs08:38 Competitive Moves in PSA: NineMinds Launches Open-Source Alga PSA as SuperOps Introduces AI Companion Monica for MSPs10:50 Pax8 Adds EasyDMARC, 8x8 Unveils AI Upgrades, and Connecty AI Secures Funding: A Look at New Cloud and Data Management Solutions  Supported by: https://www.huntress.com/mspradio/https://mspradio.com/engage/   All our Sponsors: https://businessof.tech/sponsors/ Do you want the show on your podcast app or the written versions of the stories? Subscribe to the Business of Tech: https://www.businessof.tech/subscribe/Looking for a link from the stories? The entire script of the show, with links to articles, are posted in each story on https://www.businessof.tech/ Support the show on Patreon: https://patreon.com/mspradio/ Want to be a guest on Business of Tech: Daily 10-Minute IT Services Insights? Send Dave Sobel a message on PodMatch, here: https://www.podmatch.com/hostdetailpreview/businessoftech Want our stuff? Cool Merch? Wear “Why Do We Care?” - Visit https://mspradio.myspreadshop.com Follow us on:LinkedIn: https://www.linkedin.com/company/28908079/YouTube: https://youtube.com/mspradio/Facebook: https://www.facebook.com/mspradionews/Instagram: https://www.instagram.com/mspradio/TikTok: https://www.tiktok.com/@businessoftechBluesky: https://bsky.app/profile/businessoftech.bsky.social

In this episode, Richard speaks to MJ Shoer, the Chief Community Officer at CompTIA. After studying for a degree in computer science, he worked in sales for startup software and hardware companies. He taught himself everything he needed to know about technology and became an IT director. He went on to found his own successful MSP, which he sold to a competitor. After doing some consulting, he got his first role at CompTIA.He joins Richard Tubb to explain who CompTIA are and how they help MSPs. MJ shares the story of his own journey in the tech world and what it was like to experience the start of connectivity. Richard asks MJ about the ChannelCon events and what it means for members that CompTIA is a company information sharing and analysis organisation. They also look at being a local member and the CompTIA Spark Initiative.MJ also shares his thoughts on the changing relationship between MSPs and vendors, how to encourage younger people into careers in IT, and how CompTIA are playing a part in advancing women in the industry.Mentioned in This EpisodeCompTIA course: A+ certificationCompTIA Network+ certificationCompTIA Information Sharing and Analysis Organisation (ISAO)PSA-RMM platform SuperOps and the SuperSummit eventsCompTIA CEO Todd ThibodeauxNancy HammervikCybersecurity and Infrastructure Security AgencyNational Cyber Security CentreTracy Pound of MaximityCompTIA course: Managing the Technology ChannelTubbTalk episode 62 with Tracy Pound on Advancing Women in ITWomen in Tech ebook

On today's episode, Super Op's Channel Chief Juan Fernandez and Community Director Nancy Henriquez joins us fresh off the stage at Pax8 Beyond 2024. Also, SuperOps announces their exciting new partnership with Pax8. We discuss the details here and how it will benefit MSP's.

In this episode, Richard Tubb speaks to Juan Fernandez, the Global Channel Chief at SuperOps, the next-gen platform for MSPs. A former MSP and investor, Juan's achievements have been recognised across the industry, winning a host of awards.Juan shares his journey in the MSP space, who SuperOps are and what Juan's role involves, as well as how he came to be part of the company. Richard asks Juan to explain how their CEO takes a different approach to business.Juan tells Richard what he looks for in team members, what to do when people can't reach their potential and how to build resilience as a leader. They also explore what to do if people are in the wrong role for their skillset. Richard asks Juan about the SuperOps' international strategy and what's next for the organisation, as well as the best ways to stay up to date with the latest trends and changes in the industry.Juan also shares the mistakes he made as an MSP owner, what CompTIA means to him and how he became a published author. Plus, he explains why not having a mentor makes him a better leader and answers a listener's question. Mentioned in This Episode Cloud business suite: ZohoHelpdesk and ticketing software: FreshdeskCybersecurity solutions: RSATubbTalk 147: One Woman in Tech's Remarkable Journey from MSP to Community ManagerMSP peer group: CompTIAJuan's book: The MSP Owner's Handbook: QBR EditionAuthor and MSP sales expert: Marnie StockmanResearch firm: Lifecycle InsightsInteractive audio and video walkthroughs: TalkTrackAntivirus: Microsoft DefenderCloud solutions Provider: SherwebTubbTalk 150: 25 Years an MSP - Valuable Lessons You Learn from Longevity

Time for another Team Tubb Travelogue!In this instalment, Lenka Koppova catches up with Richard Tubb, Stephen McCormick and a few special guests who are currently in London at the SuperOps SuperSummit Beer & Banter afterparty after a busy week.Grab a cup of your favourite tea or coffee or even something stronger, relax and join them for a fun conversation about the highlights from these amazing events.Plus... the Team Tubb Travelogue Quiz is back! Can Richard and Stephen answer Lenka's tricky questions?Did you know…ExCeL London opened in November 2000, in an area of huge regeneration in London's historic Royal Docks and the first ever event held there was the London International Boat Show?!Do you think that Richard and Stephen knew this fact after spending 2 full days in this venue?But most importantly' you'll learn more about the MSP show and the SuperOps SuperSummit.MSP Show: A Thriving Hub for Managed Service ProvidersThe first MSP Show, co-located with the established SITS Service Desk Show, was a smashing success.It offered a vibrant atmosphere where MSPs connected, learned, and shared best practices. Attendees benefited from insightful talks by industry leaders, gained practical knowledge from educational sessions, and built valuable connections with fellow MSPs.We'll definitely be back next year!SuperOps SuperSummit: Powering Up Your MSP Business with Insights and CommunityThe SuperOps SuperSummit offered a unique experience for Managed Service Providers. Unlike traditional industry events, the SuperSummit prioritises knowledge-sharing and building a strong MSP community. Attendees were able to gain valuable insights from successful MSP leaders through panels like "Super MSPs of Europe."The focus goes beyond theory, encouraging attendees to implement the learned strategies for real-world results. This collaborative environment fosters peer-to-peer learning and allows attendees to learn from each other's experiences.If you're looking for an event that empowers your MSP business with actionable knowledge and a supportive network, the SuperOps SuperSummit is the perfect fit.It was a busy, but exciting couple of days for Richard and Stephen.The MSP show took place at the Excel Centre, London on the 17th and 18th April 2024 and the SuperOps SuperSimmut was hosted at The View, Lincoln's Inn Fields in London - which also serves as the headquarters for The Royal College of Surgeons of England.Were you at any of these events too? Send us a voice recording with your highlights, and we will add your comments to our next Team Tubb Travelogue!

In this episode, Richard Tubb speaks to Nancy Henriquez, Head of Community at SuperOps. They offer an AI-powered PSA-RMM solution for MSPs of all sizes. Nancy tells Richard how she went from MSP owner to community leader.Nancy tells Richard why she changed career, what SuperOps do and why they're playing down the AI aspect of their offerings. Plus, she picks her favourite of the latest tools that SuperOps are developing.She describes a typical day as Head of Community and why MSP communities are so important. Richard and Nancy then talk more specifically about women in tech: what they can contribute to the industry and how their role might evolve. Richard asks Nancy what the biggest barriers are that women experience in the tech sector and how leaders can better support women in the industry, and highlights some organisations who are already working to bring about change Nancy's advice to any young women who want to get into IT and practical steps that companies and individuals can take to create a more welcoming and a more inclusive environment specifically for women in tech. Mentioned in This EpisodePodcast: Richard's previous interview with NancyBook: Bob Burg: The Go-GiverPeer group: CompTIAPeer group: The Tech TribeYoung women in STEM group: Nerdy Girl SuccessBusiness strategy: Channel FuturesWomen's STEAM organisation: Women in TechChannel marketer: Kris BlackmonCEO of Proda Technology: Marissa MaldonadoEchelon Computer Technologies: Justine AndersonLionguard CEO: Michelle AccardiChannel chief: Michelle Ragusa-McBainCEO of 3rd Element Consulting: Dawn SizerFounder of Bluebird Leaders: Rebecca WoodsSales Development Representative at SuperOps: Nicole JamesWomen in Tech ebook

Step into the intersection of technology and marketing with the latest episode of the Marketing Nation SaaS podcast. Hosted by Arvind Parthiban, the Co-Founder & CEO of SuperOps.ai, this episode welcomes Ramesh Ravishankar, Co-Founder and CGO of Highperformer.ai, whose previous stints at Freshworks and Google have armed him with unparalleled insights into the digital marketing world.This conversation delves into the evolving landscape where AI meets content creation, debunking myths about AI's role in the future of marketing jobs by highlighting its potential to enhance human creativity and efficiency. Ramesh shares his journey with Highperformer.ai, offering a unique perspective on leveraging AI to build a robust social presence and the strategic importance of identifying your Total Addressable Market (TAM) early on.Get a glimpse into product-led growth strategies that attract leads organically, and the critical decision-making between inbound and outbound marketing based on the stage of your company and the current market demands. The episode draws inspiration from Freshworks' success, showcasing how optimizing AdWords strategy and managing lead quality can scale a business from serving SMBs to mid-market enterprises.Join us for this engaging and insightful session, designed for both budding entrepreneurs and seasoned marketers looking to navigate today's dynamic digital landscape with confidence and creativity. Key Takeaways:1:13 - Content Marketing Revolution: AI's Role3:40 - Ramesh's Journey: Freshworks to Google5:33 - Highperformer.ai: A Strategic Odyssey8:49 - Startup Success: Unlocking TAM13:11 - Growth Hacking with Free Tools21:07 - Scaling Up: From SMB to Worldwide23:58 - Lead Quality: Marketing vs. Sales Dynamics28:10 - The Lead Conversion Debate29:51 - The Inbound Marketing Roadmap: Strategic Insights32:06 - Advanced Tactics in Lead Generation40:39 - GenAI: Transforming Marketing Workflows43:55 - SEO Evolution: The AI Content ImpactKey Mentions:ChatGPTFreshworksGoogleAdWordsLinkedInSalesforceSora.ai

SuperOps Supports MSPAA “SuperOps is a future ready unified PSA and RMM for fast growing MSPAA,” says Nancy Henriquez, Head of US Community. “Our product which basically takes all the different components that MSPs use to operate their businesses. And what we've done is bring them all into one platform. No more logging in to multiple different areas to service customers or anything like that. It's all done in one place And then beyond that what we do for the community itself is we're all about educating MSPs So what we see is in order for MSPs to be successful They have to know how to grow their business how to operate efficiently And so we're all about that making sure that we are involved in that way and also supporting MSP With resources and other things through our community platform as well.” The Ultimate MSP Roadshow In this short podcast, recorded last week at the MSP Expo, Nancy discusses her organization's close support for the Managed Service Providers Association of America (MSPAA). In addition to supporting, the MSPAA at the MSP EXPO, we hear about The Ultimate Roadshow, a multiple roadshow event made just for MSPs. Visit https://supersummit.com/

Welcome to The Digital Deep Show! This week's episode we are discussing all the buzz from SuperOps.ai streamlining managed services through proactive IT management to Meta revolutionizing advertising with generative AI-powered tools. LinkedIn takes a giant leap into the AI realm, integrating artificial intelligence comprehensively across job hunting, marketing, and sales, while Spotify's pilot program successfully translates podcasts into multiple languages. Breaking language barriers further, Lipdub allows you to speak any language by translating videos seamlessly. In the financial sector, Teragonia's recraft platform empowers private market investors through Digital Capabilities as a Service (DCaaS). Meanwhile, the spotlight is on Relay, a new automation startup by Jacob Bank, combining AI assistance, human collaboration, and a multiplayer experience. The app's user-friendly interface and innovative use of AI position it as a promising contender in the automation landscape. Finally, don't miss upcoming industry events like the HFA Fireside Chat & Holiday Party in Chicago and CohnReznick's M&A Due Diligence Training and Networking in Boston., and of course, we will be sharing where you can connect with our host Reed Dailey online and in real life. Let's dive in! You can find the Digital Deep Dive Show on ⁠⁠⁠⁠⁠⁠⁠⁠⁠Linkedin⁠⁠⁠⁠⁠⁠⁠⁠⁠, Pogpage and Apple Podcast, Anchor, Google Podcast, and Spotify. Don't forget to hit that subscribe button and have all the episodes downloaded automatically to your device. ⁠⁠⁠⁠⁠⁠⁠⁠⁠#DigitalDeepDiveShow⁠⁠⁠⁠⁠⁠⁠⁠⁠ ⁠⁠⁠⁠⁠⁠⁠⁠⁠#Digital⁠⁠⁠⁠⁠⁠⁠⁠⁠ ⁠⁠⁠⁠⁠⁠⁠⁠⁠#Digital3DShow⁠⁠⁠⁠⁠⁠⁠⁠⁠ Listen and Subscribe: Apple Podcasts: ⁠⁠⁠⁠⁠⁠⁠⁠⁠https://apple.co/3GNBF9b⁠⁠⁠⁠⁠⁠⁠⁠⁠ Anchor: ⁠⁠⁠⁠⁠⁠⁠⁠⁠https://bit.ly/3Br8p79⁠⁠⁠⁠⁠⁠⁠⁠⁠ Google Podcasts: ⁠⁠⁠⁠⁠⁠⁠⁠⁠https://bit.ly/3rSL7DS⁠⁠⁠⁠⁠⁠⁠⁠⁠ Spotify: ⁠⁠⁠⁠⁠⁠⁠⁠⁠https://spoti.fi/3GO9yGF⁠⁠⁠⁠⁠⁠⁠⁠⁠ LinkedIn: ⁠⁠⁠⁠⁠⁠⁠⁠⁠Subscribe Online⁠⁠⁠⁠⁠⁠⁠⁠⁠ Youtube: ⁠⁠⁠⁠⁠⁠⁠⁠⁠https://www.youtube.com/@digital3dshow⁠⁠⁠⁠⁠⁠⁠⁠⁠ Web: ⁠⁠⁠⁠⁠⁠⁠⁠⁠https://www.podpage.com/digitaldeepdiveshow⁠⁠⁠⁠⁠⁠⁠⁠⁠ Connect with the Show: Instagram: ⁠⁠⁠⁠⁠⁠⁠⁠⁠https://twitter.com/Digital3DShow⁠⁠⁠⁠⁠⁠⁠⁠⁠ Twitter: ⁠⁠⁠⁠⁠⁠⁠⁠⁠https://Instagram.com/Digital3DShow⁠⁠⁠⁠⁠⁠⁠⁠⁠ Connect with the Host: Instagram: ⁠⁠⁠⁠⁠⁠⁠⁠⁠https://www.Instagram.com/ReedDailey⁠⁠⁠⁠⁠⁠⁠⁠⁠ Twitter: ⁠⁠⁠⁠⁠⁠⁠⁠⁠https://www.twitter.com/ReedDailey⁠⁠⁠⁠⁠⁠⁠⁠⁠ Linkedin: ⁠⁠⁠⁠⁠⁠⁠⁠⁠https://www.Linkedin.com/in/ReedDailey⁠⁠⁠⁠⁠⁠⁠⁠⁠ Post: ⁠⁠⁠⁠⁠⁠⁠⁠⁠https://post.news/reeddailey⁠⁠⁠⁠⁠⁠⁠⁠⁠ Website: ⁠⁠⁠⁠⁠⁠⁠⁠⁠https://www.ReedDailey.com⁠⁠⁠⁠⁠⁠⁠⁠

In this special bonus episode, Richard shares his best MSP business advice. This show was recorded as a live AMA (ask me anything) with members of the SuperOps community.

In this bonus episode of TubbTalk, Richard talks to Arvind Parthiban, CEO and co-founder of SuperOps.AI, a combined and RMM for MSPs. They have built artificial intelligence into the very foundation of everything the platform does. Arvind says they describe themselves as the modern PSA and RMM platform, with five products streamlined into one. Their goal is to help MSPs do business more easily and get to profitability quicker.This special interview was put together to share the latest funding news from SuperOps with the wider MSP community. They closed a series B funding round with $12.4m raised, plus additional capital investment. The total raised was $30m.Richard asks Arvind what the funding means for MSPs in general and SuperOps' clients in particular, why they decided to apply for funding now and what updates they're planning.Arvind also discusses their plans for new offices, adding MSP and tech expert Juan Fernandez to the team and why they're launching a new community. Plus, Arvind shares what he hopes the next 12 months will be like for the business.Mentioned in This EpisodeChatGPTGenerative AIInvestment firm: March CapitalJuan FernandezBook: Juan Fernandez: The MSP Owner's Handbook

In today's episode I take a quick look at how applications development and maintenance, which is about two-thirds of India's IT sector revenues, is changing, but first a few headlines. Beyond Next Ventures, a Japanese fund focused on early-stage deep tech startups in Asia, is targeting up to ¥25 billion (about $168 million) for BNV Fund 3, its third fund, TechCrunch reports. And yesterday, BNV said it completed a first close of ¥10 billion ($68 million), which it will invest in ventures in areas including robotics and biotech, according to TechCrunch. Here in India, SaaS startup SuperOps.ai, which provides software tools for managed services providers to simplify their IT management and workflow process, has raised $12.4 million in Series B funding led by Addition and March Capital, the Chennai company said in a press release, with participation from existing investor, Matrix Partners India. One thing today Tata Consultancy Services kicks off of Q2 results for India's IT sector today. Infosys reports its earnings tomorrow. So, instead of the usual curtain raiser on their outlook, I wanted to draw your attention to a trend in the industry, touched off by the rise of generative AI, that is already looking like the beginning of the end of the applications development and maintenance model – or at least ADM as we know it today, which accounts for two-thirds of the $245 billion sector's revenues. First, customers are taking various software services back in-house, according to Bernard Charles, CEO and soon-to-be Chairman of Dassault Systemes. Last week, during his latest India visit, I got a chance to speak with Bernard, a 40-year veteran of the French 3D software giant, with India's biggest conglomerates as customers, and deep partnerships within India's IT sector. India's IT services industry has a very strong engineering R&D segment, but companies like Tesla, for example, want to “control the destiny of their end products themselves,” he said, when it comes to the mix of software, electronics and hardware. And this is happening in biotech and pharmaceuticals, smart manufacturing, mechatronics systems and so on – areas that are relevant to Dassault, but also important vertical practices for India's IT sector. So, on the flip side, are companies like Infosys taking on more full-product level work, I asked. Yes and no, Bernard says, because there's another dimension to this, which is to help them to transform themselves, so they can provide a lot more consultancy than before and play a bigger role. “So, I think there will be a new adjustment,” he says. “A lot of this industry has been sustained with the massive development of code to integrate legacy systems. And they have made their money on that. But I think the future, when it comes to our platform, is low code, no code, used natively to produce your own code, not with programmers but with a generative AI.” And this is inevitable. “It's happening. And this is what I call low code no code, to generate code with robots as opposed to programming them manually,” Bernard says. A couple of days ago, I got a chance to meet Sridhar Vembu, CEO of Zoho, India's largest software products company, and he has similar views in relation a related area – software developer productivity, which he sees as very large opportunity for his company. He says it's a really big deal and is investing heavily into R&D in this area. “I believe that productivity in software development itself can be easily tenfold, maybe 20-30-fold in the long term,” he told me. Generative AI use cases are emerging at light speed, Stanton Jones and Olga Kupriyanova wrote in a newsletter recently, at ISG, a consultancy that tracks outsourcing contracts around the world. “This will have an outsized impact on the biggest service line within the sector – applications development and maintenance,” they say.

On the latest episode of Matrix Moments, we feature seasoned entrepreneurs including Arvind Parthiban, CEO & Co-Founder at SuperOps.ai; Rishi Kulkarni, Managing Director at LegalZoom; Vijay Rayapati, Co-founder and CEO of AtomicWork; along with Pranay Desai. These founders share valuable insights from their second innings building SaaS companies. This episode covers -  Strategically aligning go-to-market approach with market demand. Embracing market immersion and adapting to international markets. Fostering agility for success in the dynamic SaaS landscape.

The Indian SaaS ecosystem has demonstrated greater resilience than its global counterparts. Revenues crossed $7 billion, formation of new SaaS companies expanded three-fold, and India now corners 2% of the global SaaS market, as per a report by SaasBoomi and McKinsey.   On this episode of Matrix Moments, Arvind Parthiban, CEO & Co-Founder at SuperOps.ai; Rishi Kulkarni, Managing Director at LegalZoom; Vijay Rayapati, Co-founder and CEO of AtomicWork, and Pranay Desai, delve into the journeys of second-time SaaS founders.   Explore the driving forces that led to embarking on a fresh journey, coupled with their approach across pivotal domains including market strategies, co-founder synergies, product innovation, customer exploration and much more.

For the next 45 minutes, join our guest Anand Venkatraman as he and Arvind dive deep into the murky waters of partner channel marketing. It's a power packed episode filled with gems of knowledge and wisdom that could substitute for an MBA lecture. Anand introduces the world of partner channels (yes, it's non-MBA friendly), and then goes into the nitty gritties of how to cultivate that side of the business, the best practices while working with partners and the most common mistakes you're better off avoiding when it's your turn. Tune in and listen to Anand and Arvind dissect some really abstract concepts with crystal clear insights—on the very first episode of Marketing Nation!Key Takeaways00:00 - Intro 03:25 - Partner Channels 10104:20 - The Revenue Partners08:04 - The Technology Partners09:58 - Owning the partner channels15:00 - A small start-up's cheat sheet for partner acquisition20:40 - Vetting a partner's account books 22:19 - SuperOps's journey with partner channels23:20 - Feeding the partner engine27:30 - Common mistakes to avoid32:25 - On the importance of PRM 33:57 - Taking MDF more seriously35:33 - A shifting market - On-prem to SaaS44:05 - Anand's message to founders Key Mentions00:38 - Salesforce00:40 - Akamai00:42, 38:41 - FreshWorks00:47 - CleverTap01:00 - Growthloop.ai06:49 - TCS, Accenture, HCL08:41 - Line Messenger08:48 - KakaoTalk09:20 - Amazon, Google, Microsoft22:20 - SuperOps22:43 - Connectwise22:43 - Kaseya

In this episode, Richard talks to Simon Heath, a director at The Final Step. They're a long-established MSP based in London, supporting time-poor business owners with a white glove IT service. Simon tells Richard how he transitioned from the world of acting into the MSP space, all about the kind of work they do at The Final Step and how they find clients. Richard and Simon discuss the importance of a strong company culture and how the pandemic strengthened their own culture and values. Plus, Simon shares his advice on how MSP owners can build a good culture of their own.Simon also explains the SuperOps awards process, why he thinks The Final Step won the “MSP with the Best Work Culture” award, and why he'd recommend entering an awards competition to any MSP owner. He also shares openly about the challenges and successes of running a business, and what he thinks is next for the IT sector. Mentioned in This EpisodeIT Nation EvolveBob Burg The Go GiverGazelle management strategyTraction management strategyIT NationKim Scott – Radical CandorMichael E Gerber: The EMyth RevisitedL David Marquet: Turn the Ship Around

In this episode, Richard Tubb speaks to Sarah Turner, a creative marketer at IT Backbone. They support cloud migration, infrastructure overhauls and build anything that their clients need. A data lead decision-maker, she was part of the team that helped IT Backbone win the “Most Innovative Marketing and Sales Campaign” category of the MSP awards, hosted by SuperOps.They talk about Sarah's marketing background and how she ended up in the IT industry and the marketing strategy she submitted as their entry into the awards competition and how she made it stand out.He asks Sarah for her advice on marketing campaigns in general – the tools to use, how to measure the success (or otherwise) of the campaign, and the best tools to use for data analysis. Sarah also tells him what a customer-first approach looks like at IT Backbone, the challenges and successes of marketing in an IT company, and where MSPs go wrong with their approach to marketing.They also discuss why MSPs should enter awards, the SuperOps awards process and what the win means for Sarah and IT Backbone. Finally, Richard asks Sarah what's next for the business and what potential obstacles they need to overcome.Mentioned in This EpisodeHubSpotCanvaInvideoHotjarMel Robbins PodcastJay Shetty podcastMel Robbins High Five HabitMel Robbins: 5 Second RuleFeel Better, Live More podcastDr Rangan Chatterjee Happy Mind, Happy LifeDr Rangan Chatterjee The 4 Pillar PlanNir Eyal: IndestractableJames Clear Atomic...

In this episode, Stephen McCormick talks to Mitch Redekopp, CEO of Riverity Technology Services, an MSP in Canada. The company has become known as one of the top managed service providers in Saskatchewan, while also having a highly experienced software development on hand.They have a deep focus on packaging together cybersecurity and creating bespoke solutions to help improve their clients' internal business processes. River City won Emerging MSP Of the Year category at the SuperOps MSP Awards. They talk about what the business does, and how Mitch got into the MSP industry. He explains their cybersecurity offering, and how the software development element fits in with their other services.Richard asks Mitch about the process of entering the SuperOps awards competition, why he thinks he won and what the success means for their business. They also talk about the books Mitch has written and his predictions for cybersecurity and cyber protection.Mitch shares the best and worst parts of running an IT business, his plans for the future and potential obstacles he might need to overcome. He also gives his advice for new MSPs, and reveals his biggest influences and mentors. Mentioned in This EpisodeRivercity TechnologyThe Tech Tribe7 Figure MSPBook: Chris Wiser: The Small Business Owner's Guide to Protecting Your Business From HackersBook: Janna Dutton: Conversations Over CoffeeBook: Marcus Sheridan: They Ask, You AnswerPaul GreenErnest Murry CTO of Genuine Technology Group

In this episode, Stephen McCormick talks to Jack Peploe of Veterinary IT Services, who won the MSP Website of the Year Award at the SuperOps MSP awards. Jack is a veterinary IT expert and ertified Ethical Hacker, who has worked alongside the veterinary sector since he set up his first business at age 16. He has made it his mission to help veterinary practices across the UK to utilise their technology so that they can function in a secure, professional and efficient manner, leaving vets to focus on patient care. Stephen asks Jack how he got into the IT industry and why he decided to niche his business. They discuss the SuperOps competition – the entry process, what the win means to his company and what Jack attributes his success to.Stephen asks Jack for his thoughts on the most common mistakes MSPs make with their websites and his advice for MSPs just starting out. They also talk about the best and worst parts of running an MSP business, Jack's influences and where he thinks the industry is going next.Mentioned in This EpisodeMarcus Sheridan: They Ask, You AnswerChatGPTPaul GreenIT Veterinary Services

Arvind Parthiban CEO & Co-Founder SuperOps.ai chats with Shripati Acharya, Managing Partner Prime Venture Partners.Listen to the podcast to learn about01:00 - From Zoho to Zarget to Freshworks to SuperOps.ai11:00 - Finding PMF: It's About Predictability18:30 - GTM: Answer These 2 Questions First 24:00 - SaaS Marketing: Lead Gen & Brand Building33:00 - Why, When & How to work With Industry AnalystsClick here to read the full transcriptWant to learn more about about building a global SaaS business from India? Listen to this episode with Khadim Batti, Co-Founder & CEO Whatfix where we talk about Finding PMF & The Right Customer Segment, Pricing & Product For Enterprise, Building Sales Cycle & Sales Force in US, Four Pillars of Category Awareness and a lot more. Enjoyed the podcast? Please consider leaving a review on Apple Podcasts and subscribe wherever you are listening to this.Follow Prime Venture Partners:Twitter: https://twitter.com/Primevp_inLinkedIn: https://www.linkedin.com/company/primevp/ This podcast is for you. Do let us know what you like about the podcast, what you don't like, the guests you'd like to have on the podcast and the topics you'd like us to cover in future episodes. Please share your feedback here: https://primevp.in/podcastfeedback

Episode 150 includes: 00:00 Three more powerful marketing weapons to influence your prospects 08:47 How to best help your staff during the cost of living crisis 19:00 Some great advice about collaboration and time management, as part of the Ultimate MSP podcast crossover event 22:06 A new vCIO revenue stream for your MSP 37:31 A great book recommendation about getting the most out of your day Featured guests: As part of this month's Ultimate MSP podcast crossover event, thank you to Richard Tubb, the host of TubbTalk, for joining Paul to share the best piece of business advice he's ever been given. Richard provides expert advice to help IT businesses grow. Richard has worked with the owners of hundreds of MSPs to free up their time, concentrate on doing what is important and make more money. Connect with Richard on LinkedIn: https://www.linkedin.com/in/richardtubb/ Thanks also goes to Praveen Ramesh from SuperOps.ai and the host of SuperPod, for also joining Paul to share the best piece of business advice he's ever been given. Praveen handles all things growth and product marketing at SuperOps.ai. He's super passionate about helping MSPs overcome their go-to-market challenges, and achieve sustainable growth – that's the reason you will see him sharing everything he knows about marketing and growth throughout many MSP communities. When not thinking about marketing, you will see him binging videos on productivity and cricket! Connect with Praveen on LinkedIn: https://in.linkedin.com/in/rameshpraveen Find out more about this September's Ultimate MSP podcast crossover event, including the $1000 prize: https://www.paulgreensmspmarketing.com/MSPpodcastcrossover Thank you to Stuart Holtby from GetInSync Strategic Management for joining Paul to discuss a potential new vCIO revenue stream for your MSP. MSPs turn to Stuart when they are fed up with being treated as a faceless vendor caught in the MSP commodity trap. Stuart works closely with MSP owners to differentiate their firms by offering an exceptional vCIO service.  Using the GetInSync framework, MSPs gain a clear line-of-sight to their clients' business drivers and are empowered to craft a game-changing Business-IT strategy for their clients. Connect with Stuart on LinkedIn: https://www.linkedin.com/in/stuartholtby/ Extra show notes: Out every Tuesday on your favourite podcast platform Presented by Paul Green, an MSP marketing expert: https://www.linkedin.com/in/paul-green-msp-marketing/ https://www.paulgreensmspmarketing.com/about/ On the subject of creating influential marketing, Paul recommended the book / audiobook Influence by Robert Cialdini: https://www.amazon.co.uk/Influence-Psychology-Robert-Cialdini-PhD/dp/006124189X https://www.audible.co.uk/pd/Influence-Audiobook/B00N349QTG Paul mention the UK tax relief scheme for home workers:

Episode 150 includes: 00:00 Three more powerful marketing weapons to influence your prospects 08:47 How to best help your staff during the cost of living crisis 19:00 Some great advice about collaboration and time management, as part of the Ultimate MSP podcast crossover event 22:06 A new vCIO revenue stream for your MSP 37:31 A great book recommendation about getting the most out of your day Featured guests: As part of this month's Ultimate MSP podcast crossover event, thank you to Richard Tubb, the host of TubbTalk, for joining Paul to share the best piece of business advice he's ever been given. Richard provides expert advice to help IT businesses grow. Richard has worked with the owners of hundreds of MSPs to free up their time, concentrate on doing what is important and make more money. Connect with Richard on LinkedIn: https://www.linkedin.com/in/richardtubb/ Thanks also goes to Praveen Ramesh from SuperOps.ai and the host of SuperPod, for also joining Paul to share the best piece of business advice he's ever been given. Praveen handles all things growth and product marketing at SuperOps.ai. He's super passionate about helping MSPs overcome their go-to-market challenges, and achieve sustainable growth – that's the reason you will see him sharing everything he knows about marketing and growth throughout many MSP communities. When not thinking about marketing, you will see him binging videos on productivity and cricket! Connect with Praveen on LinkedIn: https://in.linkedin.com/in/rameshpraveen Find out more about this September's Ultimate MSP podcast crossover event, including the $1000 prize: https://www.paulgreensmspmarketing.com/MSPpodcastcrossover Thank you to Stuart Holtby from GetInSync Strategic Management for joining Paul to discuss a potential new vCIO revenue stream for your MSP. MSPs turn to Stuart when they are fed up with being treated as a faceless vendor caught in the MSP commodity trap. Stuart works closely with MSP owners to differentiate their firms by offering an exceptional vCIO service.  Using the GetInSync framework, MSPs gain a clear line-of-sight to their clients' business drivers and are empowered to craft a game-changing Business-IT strategy for their clients. Connect with Stuart on LinkedIn: https://www.linkedin.com/in/stuartholtby/ Extra show notes: Out every Tuesday on your favourite podcast platform Presented by Paul Green, an MSP marketing expert: https://www.linkedin.com/in/paul-green-msp-marketing/ https://www.paulgreensmspmarketing.com/about/ On the subject of creating influential marketing, Paul recommended the book / audiobook Influence by Robert Cialdini: https://www.amazon.co.uk/Influence-Psychology-Robert-Cialdini-PhD/dp/006124189X https://www.audible.co.uk/pd/Influence-Audiobook/B00N349QTG Paul mention the UK tax relief scheme for home workers:

Join us for this MSP Dispatch Special Report covering the recent controversial marketing efforts by SuperOps.ai. Ray Orsini interviews Matt Fox, Drew Hackworth, and Scott Serafin for their reactions on the Flash Mob that happened at DattoCon. Additionally, Ray interviews the CEO of SuperOps.ai, Arvind Parthiban, to get a direct response regarding the intentions behind this viral marketing campaign. MSP Dispatch is your source for news, community events, and commentary in the MSP channel.  Hosted by: Ray Orsini 0:00 Intro 0:54 MSP Reactions with Matt Fox and Drew Hackworth 8:56 MSP Reactions with Scott Serafin 13:56 Interview with SuperOps.ai CEO & Co-founder Arvind Parthiban 37:11 Sign-off Open Letter to SuperOps.ai Reddit Post: https://www.reddit.com/r/msp/comments/u3l6qt/an_open_letter_to_superopsai/ Give us your feedback by emailing news@mspmedia.tv  Connect with our hosts:  - Tony Francisco: https://www.linkedin.com/in/tonyjfrancisco/ - Ray Orsini: https://www.linkedin.com/in/rayorsini/ Connect with our guests: Matt Fox: https://www.linkedin.com/in/matthewffox/ Drew Hackworth: https://www.linkedin.com/in/drewhackworth/ Scott Serafin: https://www.linkedin.com/in/serafinscott/ One Man MSP Discord Server: https://discord.gg/ombmsp Arvind Parthiban: https://www.linkedin.com/in/arvind-parthiban/ Be sure to follow us on social media:  Facebook: https://www.facebook.com/mspmediatv/ Twitter: https://twitter.com/mspmediatv LinkedIn: https://www.linkedin.com/company/mspmediatv/ Instagram: https://www.instagram.com/mspmediatv    Reddit: https://www.reddit.com/r/mspmedia  Discord: https://discord.gg/Hc7b55cJPF

Join us for this MSP Dispatch Special Report covering the recent controversial marketing efforts by SuperOps.ai. Ray Orsini interviews Matt Fox, Drew Hackworth, and Scott Serafin for their reactions on the Flash Mob that happened at DattoCon. Additionally, Ray interviews the CEO of SuperOps.ai, Arvind Parthiban, to get a direct response regarding the intentions behind this viral marketing campaign. MSP Dispatch is your source for news, community events, and commentary in the MSP channel.  Hosted by: Ray Orsini 0:00 Intro 0:54 MSP Reactions with Matt Fox and Drew Hackworth 8:56 MSP Reactions with Scott Serafin 13:56 Interview with SuperOps.ai CEO & Co-founder Arvind Parthiban 37:11 Sign-off Open Letter to SuperOps.ai Reddit Post: https://www.reddit.com/r/msp/comments/u3l6qt/an_open_letter_to_superopsai/ Give us your feedback by emailing news@mspmedia.tv  Connect with our hosts:  - Tony Francisco: https://www.linkedin.com/in/tonyjfrancisco/ - Ray Orsini: https://www.linkedin.com/in/rayorsini/ Connect with our guests: Matt Fox: https://www.linkedin.com/in/matthewffox/ Drew Hackworth: https://www.linkedin.com/in/drewhackworth/ Scott Serafin: https://www.linkedin.com/in/serafinscott/ One Man MSP Discord Server: https://discord.gg/ombmsp Arvind Parthiban: https://www.linkedin.com/in/arvind-parthiban/ Be sure to follow us on social media:  Facebook: https://www.facebook.com/mspmediatv/ Twitter: https://twitter.com/mspmediatv LinkedIn: https://www.linkedin.com/company/mspmediatv/ Instagram: https://www.instagram.com/mspmediatv    Reddit: https://www.reddit.com/r/mspmedia Discord: https://discord.gg/Hc7b55cJPF

In this bonus episode of TubbTalk, Richard speaks to Arvind Parthiban, co-founder and chief technology officer at Superops.ai. Arvind talks about their funding news, the new features they're introducing and AI-based implicit alerting function. Plus, Arvind tells Richard about what SuperOps offers and how they're different from a traditional RMM or PSA tool, how they built rapidly and with automation at the forefront of everything they do. They talk about the platform's implicit alerting function and how it makes life easier for MSPs, what the newly-secured funding means for the company and their customers, future plans, and how SuperOps will maintain a user-friendly ethos.   Mentioned in This Episode https://superops.ai/ (SuperOps.ai) https://www.additioncapital.com/ (Addition Capital) https://www.tanglinvp.com/ (Tanglin Venture Partners)

In this episode we catch up with the CEO of SuperOps.ai Arvind Parthiban who is accelerating and innovating the way Managed Service Providers support businesses around the world. The problem that SuperOps.ai is ultimately trying to solve is that MSPs are facing growing complexities in demands from their customers, which is exacerbated by the multitude of different tools and platforms that they use. By replacing a patchwork of tools and plugins that were not designed with integration in mind, SuperOps.ai pitches itself as a unified MSP platform, enabling users to manage their teams, tasks, customers, assets, finance, and resources from a single platform. 

Indian IT-BPM sector has concerns about exemptions in the Data bill India's IT services and business process management companies will petition the government over concerns that the broad exemptions sought by lawmakers in the proposed Data Protection Bill will adversely impact the $190 billion sector in the European Union, Economic Times reports. In addition to opposing wide-ranging access to personal data being sought by the government, the industry representation will also highlight the inclusion of non-personal data in the bill, absence of timelines by when government agencies need to be compliant with the provisions as well as lack of applicability to personal data in the physical format, according to ET. Apple posts record revenues, says supply chain is improving Apple posted an all-time revenue record of $123.9 billion, up 11 percent year over year, for its fiscal first quarter that ended Dec. 31, the iPhone maker said yesterday in a press release. That compared with analysts expectations of $118.66 billion according to Refinitiv, CNBC reported. CEO Tim Cook said on an earnings call that supply chains, which had been disrupted by the Covid pandemic, were improving. The latest earnings numbers come within days of news about additional features Apple is introducing on its devices — such as universal control, now available in beta — and the ability to use iPhones as point-of-sale terminals for payments. AMD's deal to buy Xilinx gets go-ahead from China's regulators AMD, the US chipmaker that is buying Xilinx, which makes field programmable logic array devices, has got approval for the $35 billion deal from Chinese authorities, Wall Street Journal reports. The go-ahead clears the last major regulatory hurdle for one of the biggest deals in recent years in the semiconductor industry, according to the Journal. Atlassian buys Percept.AI Atlassian, a Nasdaq-listed Australian company that makes collaboration software, has acquired Percept.AI, a startup that offers an AI chatbot for natural language understanding, TechCrunch reports. Atlassian plans to integrate this virtual agent technology into Jira Service Management, its tool for helping IT teams provide better service to employees and customers. SuperOps.ai raises $14 million in funding led by Fixel's Addition SuperOps.ai, a Silicon Valley and Chennai startup that provides a SaaS platform for unified professional services automation and remote monitoring and management, has raised $14 million in Series A funding. The money will help SuperOps expand the reach for its modern, AI-powered platform that is aimed at managed services providers. The investment was led by Lee Fixel's Addition and Tanglin Venture Partners, with participation from existing investors Matrix Partners India and Elevation Capital, and several angel investors. Theme music courtesy Free Music & Sounds https://soundcloud.com/freemusicandsounds

In this week’s special episode What a way to start 2022. This is the second of our two podcast specials to help you position your MSP for growth this year A large panel of industry experts join Paul to share the most valuable piece of business advice they’ve ever been given From ‘jumping in with two feet’ to ‘ensuring true compensation for skills’, the panel have tons of invaluable advice to share Show notes Out every Tuesday on your favourite podcast platform Presented by Paul Green, an MSP marketing expert Paul’s panel of experts consists of… Richard Tubb the IT Business Growth Expert Heather Johnson from Gozynta Christian Fleming from Northstar IT James Vickery from Benchmark 365 Jamie Warner from Invarosoft Jason Kemsley from Uptime Solutions Jay McBain from Forrester Research Jennifer Bleam from MSP Sales Revolution Justin Esgar from the Virtua Consulting Group Mark Copeman from Wisecurve Praveen Ramesh from SuperOps.ai Nigel Moore from the Tech Tribe Jason Kemsley mentioned personality tests, including DISC assessment and Myers-Briggs Next week, in Episode 113 on the 11th of January, Paul will be joined by Kevin Lancaster and Matt Solomon from Channel Program, talking about their mission to revolutionise the way channel partners and vendors communicate and interact Got a question from the show? Email Paul directly: hello@paulgreensmspmarketing.com Episode transcription Voiceover: Fresh every Tuesday for MSPs around the world. This is an MSP Marketing Podcast Special. Paul Green: Hello, and welcome to the show, and Happy New Year. I want 2022 to be the year you get everything you want and need out of your MSP. Maybe it’s more leads, it’s certainly more clients I’d have thought and you definitely want to increase the net profit that you’re getting from your business. All of these things can be done, and throughout the whole of this year, we are committed to bringing you the best guests, the best information and clever ways that you can get more out of your MSP, generate more leads, get more new clients and make more net profit. Now, to get us off to a great start to the year, it’s not going to be much of me in this show. Instead, I contacted a whole load of friends, experts, previous guests on the show just before

In this week’s special episode What a way to start 2022. This is the second of our two podcast specials to help you position your MSP for growth this year A large panel of industry experts join Paul to share the most valuable piece of business advice they’ve ever been given From ‘jumping in with two feet’ to ‘ensuring true compensation for skills’, the panel have tons of invaluable advice to share Show notes Out every Tuesday on your favourite podcast platform Presented by Paul Green, an MSP marketing expert Paul’s panel of experts consists of… Richard Tubb the IT Business Growth Expert Heather Johnson from Gozynta Christian Fleming from Northstar IT James Vickery from Benchmark 365 Jamie Warner from Invarosoft Jason Kemsley from Uptime Solutions Jay McBain from Forrester Research Jennifer Bleam from MSP Sales Revolution Justin Esgar from the Virtual Consulting Group Mark Copeman from Wisecurve Praveen Ramesh from SuperOps.ai Nigel Moore from the Tech Tribe Jason Kemsley mentioned personality tests, including DISC assessment and Myers-Briggs Next week, in Episode 113 on the 11th of January, Paul will be joined by Kevin Lancaster and Matt Solomon from Channel Program, talking about their mission to revolutionise the way channel partners and vendors communicate and interact Got a question from the show? Email Paul directly: hello@paulgreensmspmarketing.com Episode transcription Voiceover: Fresh every Tuesday for MSPs around the world. This is an MSP Marketing Podcast Special. Paul Green: Hello, and welcome to the show, and Happy New Year. I want 2022 to be the year you get everything you want and need out of your MSP. Maybe it’s more leads, it’s certainly more clients I’d have thought and you definitely want to increase the net profit that you’re getting from your business. All of these things can be done, and throughout the whole of this year, we are committed to bringing you the best guests, the best information and clever ways that you can get more out of your MSP, generate more leads, get more new clients and make more net profit. Now, to get us off to a great start to the year, it’s not going to be much of me in this show. Instead, I contacted a whole load of friends, experts, previous guests on the show just before

Welcome to the second episode of BTS Podcast - Experiments-led Business Building In this episode we have Laxman Papineni - CEO & Co-founder, Outplay joining as guest. SaaSBOOMi BTS podcast is hosted by Arvind Parthiban (Co-founder & CEO, SuperOps.ai) and Varun Shoor (Founder, Kayako). Here's what you'll learn from this episode. - What's the secret ingredient to making half a million dollars with a Gmail, spreadsheet and a network of bloggers? - How to growth-hack side hustles into full blown businesses? - Secrets of building trust and relationships - How do you decide to let go of fantastic revenue generating businesses to focus on something new? - Why did they decide to hit $20k ARR before fundraising? - Why did they get bored of making enough money? - How to make money while you sleep? - How do you make people refer more? - How to generate limitless customer generated content? - How to leverage case study marketing? - Why will someone shut down a business that has a revenue of $2-3mn? - What're the classic items which first time founders overlook? - How to go about building a business in a crowded market? - Signals to look for when evaluating a new business : hard lessons from 5 years. - Checklist to pick up an idea for a startup - Why Outplay and what's the strategy when you're going behind big players? - How to do investor marketing and raise funds in 6-7 days? - How to hack and get CXOs attention? - What's to be the no.1 goal for all pre-PMF and just after PMF companies? - What's the advice to an entrepreneur setting up their marketing engine? - What's one go to source on learning more on marketing? #SaaSBOOMi #Marketing #Podcast #SaaS

In this week’s episode What gets your staff into work every day – passion or pay? Sometimes it’s a combination but maybe it’s more one than the other. This week Paul helps you identify their motivations, which can make it easier to grow your MSP Also on this week’s show, do you know how to truly measure success every day? Paul has two simple but hugely powerful things you can do to make sure you set the context for measurable success Plus there’s an extremely valuable conversation with Paul’s featured guest, all about improving your email deliverability. And news of a big prize for next week’s 100th episode Featured guest Thank you to Adrian Savage from Deliverability Dashboard for joining Paul to talk about how to improve email open rates. Adrian Savage is a dad, a geek and an entrepreneur. He left the corporate world 10 years ago and now specialises in email deliverability: how to avoid the spam folder and double your open rates. He’s helped many well-known names improve their email performance and is also the founder and creator of Deliverability Dashboard, which quickly and simply shows how well your emails are performing and how you can get even more people seeing and opening your emails. Connect with Adrian on LinkedIn. Show notes Out every Tuesday on your favourite podcast platform Presented by Paul Green, an MSP marketing expert In discussing how engaged your staff are, Paul mentioned Gallup’s Q12 Employee Engagement Survey Thank you to Praveen Ramesh from SuperOps.ai for recommending the book Range: Why Generalists Triumph in a Specialized World by David Epstein The October 12th milestone 100th episode will be sponsored by Datto and will feature a special panel of industry experts including Will O’Neal, Richard Wingfield and Justin Esgar Got a question from the show? Email Paul directly: hello@paulgreensmspmarketing.com Episode transcription Voiceover: Fresh every Tuesday for MSPs around the world, this is Paul Green’s MSP Marketin

In this week’s episode What gets your staff into work every day – passion or pay? Sometimes it’s a combination but maybe it’s more one than the other. This week Paul helps you identify their motivations, which can make it easier to grow your MSP Also on this week’s show, do you know how to truly measure success every day? Paul has two simple but hugely powerful things you can do to make sure you set the context for measurable success Plus there’s an extremely valuable conversation with Paul’s featured guest, all about improving your email deliverability. And news of a big prize for next week’s 100th episode Featured guest Thank you to Adrian Savage from Deliverability Dashboard for joining Paul to talk about how to improve email open rates. Adrian Savage is a dad, a geek and an entrepreneur. He left the corporate world 10 years ago and now specialises in email deliverability: how to avoid the spam folder and double your open rates. He’s helped many well-known names improve their email performance and is also the founder and creator of Deliverability Dashboard, which quickly and simply shows how well your emails are performing and how you can get even more people seeing and opening your emails. Connect with Adrian on LinkedIn. Show notes Out every Tuesday on your favourite podcast platform Presented by Paul Green, an MSP marketing expert In discussing how engaged your staff are, Paul mentioned Gallup’s Q12 Employee Engagement Survey Thank you to Praveen Ramesh from SuperOps.ai for recommending the book Range: Why Generalists Triumph in a Specialized World by David Epstein The October 12th milestone 100th episode will be sponsored by Datto and will feature a special panel of industry experts including Will O’Neal, Richard Wingfield and Justin Esgar Got a question from the show? Email Paul directly: hello@paulgreensmspmarketing.com Episode transcription Voiceover: Fresh every Tuesday for MSPs around the world, this is Paul Green’s MSP Marketin

If you're not familiar with the Levono brand, don't worry. The same is true for pretty much everyone but this week's guest host Rayanne Buchianico, of ABC Solutions, the PSA Impact podcast, and M&A consultancy Sell My MSP. We're guessing you are familiar with Lenovo, though, and will therefore be interested to hear Rayanne, Matt, and Rich discuss that company's new as-a-service strategy and Windows 11 laptops, not to mention RMM/PSA newcomer SuperOps.ai, Zoom's surprisingly robust partner program, and the challenges of controlling Teams data sprawl. Then comes a conversation with Karl Palachuk, executive director of the recently formed National Society of IT Service Providers, about managed services legislation and professional standards for MSPs. He doesn't endearingly mispronounce the names of any hardware makers like Rayanne's mom, but he's well worth listening to anyway. Subscribe to ChannelPro Weekly! Topics and Related Links Mentioned: The National Society of IT Service Providers New Membership Group Aims to Influence Tech Industry Regulations Lenovo Makes Entire Portfolio Available as a Service Through TruScale Program Lenovo Unveils Windows 11 Laptops  Startup SuperOps.ai to Add Mac and Linux Support to RMM/PSA Suite  Zoom Is Calling Rich's ICYMI plug and quickie preview of the week ahead

In this week’s episode YOU know you’ll do an awesome job for a potential new client, but how do you convince THEM of this? You need to totally remove the perceived risk of dealing with your MSP. This week Paul looks at risk reversals, also known as guarantees Also, while online ‘gated content’ can help you build your database, which pieces of content should you protect (unless someone enters their details) and which should be made freely available? Plus Paul’s featured guest this week will tell you how you can take one content idea and turn it into multiple pieces of content Featured guest Thank you to Praveen Ramesh from SuperOps.ai for joining Paul to talk about how to create lots of content from just one podcast. Praveen handles all things growth and product marketing at SuperOps.ai. He’s super passionate about helping MSPs overcome their go-to-market challenges, and achieve sustainable growth – that’s the reason you will see him sharing everything he knows about marketing and growth throughout many MSP communities. When not thinking about marketing, you will see him binging videos on productivity and cricket! Connect with Praveen on LinkedIn. Show notes Out every Tuesday on your favourite podcast platform Presented by Paul Green, an MSP marketing expert Register for a free copy of Paul’s book Many thanks to Derek Morgan from Nexon Asia Pacific for recommending the book The Perfect Close by James Muir On August 17th Paul will be joined by Greg Jones from Datto, talking about the co-managed opportunities for MSPs Got a question from the show? Email Paul directly: hello@paulgreensmspmarketing.com Episode transcription Voiceover: Fresh every Tuesday for MSPs around the world. This is Paul Green’s MSP Marketing podcast. Paul Green: Hi, there, and welcome back to the show. Here’s what we’ve got lined up for you this week. Praveen Ramesh: Two to three social media posts, a couple of video posts, and what is the marketing expertise that you would need to produce this content? Literally zero. Paul Green: That’s P

In this week’s episode YOU know you’ll do an awesome job for a potential new client, but how do you convince THEM of this? You need to totally remove the perceived risk of dealing with your MSP. This week Paul looks at risk reversals, also known as guarantees Also, while online ‘gated content’ can help you build your database, which pieces of content should you protect (unless someone enters their details) and which should be made freely available? Plus Paul’s featured guest this week will tell you how you can take one content idea and turn it into multiple pieces of content Featured guest Thank you to Praveen Ramesh from SuperOps.ai for joining Paul to talk about how to create lots of content from just one podcast. Praveen handles all things growth and product marketing at SuperOps.ai. He’s super passionate about helping MSPs overcome their go-to-market challenges, and achieve sustainable growth – that’s the reason you will see him sharing everything he knows about marketing and growth throughout many MSP communities. When not thinking about marketing, you will see him binging videos on productivity and cricket! Connect with Praveen on LinkedIn. Show notes Out every Tuesday on your favourite podcast platform Presented by Paul Green, an MSP marketing expert Register for a free copy of Paul’s book Many thanks to Derek Morgan from Nexon Asia Pacific for recommending the book The Perfect Close by James Muir On August 17th Paul will be joined by Greg Jones from Datto, talking about the co-managed opportunities for MSPs Got a question from the show? Email Paul directly: hello@paulgreensmspmarketing.com Episode transcription Voiceover: Fresh every Tuesday for MSPs around the world. This is Paul Green’s MSP Marketing podcast. Paul Green: Hi, there, and welcome back to the show. Here’s what we’ve got lined up for you this week. Praveen Ramesh: Two to three social media posts, a couple of video posts, and what is the marketing expertise that you would need to produce this content? Literally zero. Paul Green: That’s P

In this week’s episode Doesn’t it feel like there are a million things to focus on AT THE SAME TIME to grow a successful MSP? In terms of growth, there are really just three things to focus on. This week Paul looks at the right way to think about your business’s growth Also, how would your MSP cope if you suddenly disappeared… literally, right now? From kidnapping (!) to illness, there are several events that could take you away from the business unexpectedly. Paul explains what you can prepare so the business continues to thrive whether you’re there or not Plus on the show this week, we’ve got an another awesome prize – a physical time-tracker that really could change your life. And Paul’s featured guest could inspire you to create a new revenue stream Featured guest Thank you to John Clark from Solutions Shared for joining Paul to talk about how he created a new revenue stream based around customising Microsoft Dynamics. John Clark is the founder and a director of Solutions Shared Ltd. With a background in software engineering, consultancy, IT infrastructure and Microsoft SharePoint, John started his CRM consulting career in 2008. Over the years, he has transitioned Solutions Shared from being an IT support company that did some CRM consultancy, to being 100% focused on the implementation of CRM for small and medium sized businesses. Connect with John on LinkedIn. Show notes Out every Tuesday on your favourite podcast platform Presented by Paul Green, an MSP marketing expert Producer James Lett told you about the chance to win a Timeular tracker dice and lifetime Pro membership – find out more and enter HERE (closes midnight Sunday 8th August 2021 UK time) You can join Paul in the MSP Marketing group on Facebook Many thanks to Nate Freedman from Tech Pro Marketing for recommending the book Who: The A Method for Hiring by Geoff Smart and Randy Street On August 10th Paul will be joined by Praveen Ramesh from Superops.ai talking about how to create lots of content just by listening to one podcast

This week, Akshay invited back guests from earlier ‘creative professionals' episodes to reflect on the topic of creativity. Akshay and his guests Simone Jo Moore (Organizational Coach and ITIL 4 author), Sanjeev NC (Product Manager, SuperOps.ai) and Rob England (Management Consultant and Trainer) discuss why creativity is discouraged in the workplace and why this is almost always a bad thing.This week's “shout-out” goes to Stephen Mann, who is the principal analyst and content director at itsm.tools, one of the best ITSM blogs.Simone Jo Moore: Twitter @simonejomooreSanjeev NC: Twitter @yenceesanjeevRob England: Twitter @rob_englandStephen Mann: Twitter @stephenmannVisit www.AXELOS.com to find out more about our best practice guidance.Follow us on Social Media:LinkedIn: www.linkedin.com/company/4999764Facebook: www.facebook.com/AXELOSGBPTwitter: twitter.com/axelos_gbpYouTube: www.youtube.com/user/AXELOSBestPractice

In this week’s episode It’s not in any way about being lazy – but you do need to stop personally working on so many tasks. If you free yourself from jobs that someone else can do for you, then you can focus your valuable attention on growing your business… and actually enjoying life. This week on the show Paul explains how you can do this Also on the show this week, you may have noticed that LinkedIn has changed its rules around connecting with people. Paul’s joined by an expert special guest to look at what’s changed and how this might affect your MSP Plus, how’s your About Us page on your site? It’s the second most important page on your site. And this week Paul gives you some great practical advice on how to make it as good as it can be Show notes Out every Tuesday on your favourite podcast platform Presented by Paul Green, an MSP marketing expert Find out about the physical time tracking tool Paul mentioned called Timeular Register for a free copy of Paul’s book Paul’s special guest was Nate Freedman from Tech Pro Marketing talking about the new restrictions applied by LinkedIn Check out the unofficial LinkedIn automation tool Dux-Soup Find out more about LinkedIn’s other native content hosting solutions, for example Newsletters Paul was looking forward to his future conversation with Praveen Ramesh from Superops.ai all about marketing and LinkedIn Many thanks to Rebecca Finken from Traction 4 Success for recommending the book Who Not How by Dan Sullivan & Dr. Benjamin Hardy On June 29th Paul will be joined by Derek Morgan from Nexon Asia Pacific talking about how to train your clients to buy more Please send any questions, ideally in audio-form (or any other feedback) to hello@paulgreensmspmarketing.com Episode transcription Voiceover: Fresh every Tuesday for MSPs around the world. This is Paul Green’s, MSP Marketing podcast. Paul Green: I am delighted to be back with you, and we’ve got a cracker of a show for you this week. Here’s what’s coming up. Nate Freedman: In the older days when LinkedIn was maybe a little more lenient, you might be able to g

In this week’s episode It’s not in any way about being lazy – but you do need to stop personally working on so many tasks. If you free yourself from jobs that someone else can do for you, then you can focus your valuable attention on growing your business… and actually enjoying life. This week on the show Paul explains how you can do this Also on the show this week, you may have noticed that LinkedIn has changed its rules around connecting with people. Paul’s joined by an expert special guest to look at what’s changed and how this might affect your MSP Plus, how’s your About Us page on your site? It’s the second most important page on your site. And this week Paul gives you some great practical advice on how to make it as good as it can be Show notes Out every Tuesday on your favourite podcast platform Presented by Paul Green, an MSP marketing expert Find out about the physical time tracking tool Paul mentioned called Timeular Register for a free copy of Paul’s book Paul’s special guest was Nate Freedman from Tech Pro Marketing talking about the new restrictions applied by LinkedIn Check out the unofficial LinkedIn automation tool Dux-Soup Find out more about LinkedIn’s other native content hosting solutions, for example Newsletters Paul was looking forward to his future conversation with Praveen Ramesh from Superops.ai all about marketing and LinkedIn Many thanks to Rebecca Finken from Traction 4 Success for recommending the book Who Not How by Dan Sullivan & Dr. Benjamin Hardy On June 29th Paul will be joined by Derek Morgan from Nexon Asia Pacific talking about how to train your clients to buy more Please send any questions, ideally in audio-form (or any other feedback) to hello@paulgreensmspmarketing.com Episode transcription Voiceover: Fresh every Tuesday for MSPs around the world. This is Paul Green’s, MSP Marketing podcast. Paul Green: I am delighted to be back with you, and we’ve got a cracker of a show for you this week. Here’s what’s coming up. Nate Freedman: In the older days when LinkedIn was maybe a little more lenient, you might be able to g

Treasury Prime, a banking-as-a-service startup that delivers its product via APIs, raises $20 million in  Series B. Deciens Capital, and QED Investors co-led the round. The firm plans to use the funds to invest, aggressively in its business.The capital comes in at around a year, since the startup announced its Series A. Treasury Prime was valued at just over $40 million at the time of its Series A, and current valuation has not been disclosed yet.Amazon Web Services, announces it's release of AWS SaaS Boost, as open source, distributed under the Apache 2.0 license. The tool is designed to help companies transform their on-prem software, into cloud-based software as a service.The goal of AWS SaaS Boost, is to foster an open environment for developing, and sharing reusable code, that accelerates the ability to deliver and operate, multi-tenant SaaS solutions on AWS. This announcement comes just a couple of weeks, after the company open-sourced its Deep Racer device software, which runs its machine-learning fuelled, mini race cars.Healthcare SaaS provider, Dr. First, raises an additional $50 million equity investment from Sixth Street Growth, following the firm's $35 million investment from last year. The company provides a range of software solutions for stakeholders, across the healthcare spectrum.The investment from Six Street Growth, will go towards continuing its business growth. Dr. First's tools are used by nearly 300,000 healthcare professionals, today.Singapore-based fintech firm, Aleta Planet, announces a joint venture, called AP Studios , with SaaS solution startup, Fooyo. The joint venture will offer digital marketing, and ecommerce solutions for the Singaporean businesses, preparing to target Chinese tourists, once Covid-19 travel restrictions are lifted. AP Studios will develop digital tools to enable merchants in Singapore, to cater to Chinese tourists and business travelers who visit the city-state annually.The new business is looking to develop tools such as payment checkout webpages, chatbots, WeChat and Alipay mini programs, crowd-control monitoring solutions, and interactive tourism apps. SuperOps dot A.I., a professional services automation, and remote monitoring and management  platform, raises $3 million in seed funding. The funding round was  led by Elevation Capital, and Matrix Partners India. SuperOps dot A.I.'s platform, is tailored to cater to various segments of the MSP market, and intends to build a truly unified PSA, RMM solution powered by intelligent automation.VisibleRisk, a joint venture between Moody's Investors Service, and the VC firm Team8, raises $25 million for its cyber risk evaluation platform. VisibleRisk offers real-time monitoring, custom reporting, and analysis, as well as transparency into the variables that determine a cyber rating. VisibleRisk claims that its cyber ratings are based on cyber risk quantification, which allows companies to benchmark their risks, against those of peers. The funding will be used to expand the company's workforce.Big Time Studios, raises $21 million to bring non fungible tokens to the biggest game economies.The Los Angeles company, was started by CEO Ari Meilich, and game designer Thor Alexander. The funding comes in two parts.The first $10.3 million in a round led by FBG Capital, And Big Time Studios is in the process of closing an $11 million fund, that it will use to invest in game companies, that adopt its technology. Big Time Studios' team includes alumni of Epic Games, Riot Games, Blizzard Entertainment, Electronic Arts, and Decentraland. 

In part 3 of our Creative Professionals series, AXELOS' Akshay Anand interviews Bill Conry, a stand-up comic based in Dublin, before being joined by Dave Snowden (Founder and Chief Scientific Officer, Cognitive Edge) and Sanjeev NC (Product Manager, SuperOps.ai) to talk about how techniques like storytelling and narrative based knowledge management can help IT organizations.This week's “shout-out” goes to Kathy Veldboom. Kathy is an established leader of ITSM organizations, with experience in setting up, managing, and at times transforming, large customer and technical support teams in the US. Bill Conry: Instagram @bcon101Dave Snowden: Twitter @snowdedSanjeev NC: sanjeevnc.comVisit www.AXELOS.com to find out more about our best practice guidance.Follow us on Social Media:LinkedIn: www.linkedin.com/company/4999764Facebook: www.facebook.com/AXELOSGBPTwitter: twitter.com/axelos_gbpYouTube: www.youtube.com/user/AXELOSBestPractice

Arvind Parthiban is the Co-founder & CEO of SuperOps.ai | Flew a blimp over the Salesforce Tower | Ex-CEO of Zarget, later acquired by Freshworks | 10+ years in the SaaS industry | ITSM Evangelist | Keynote Speaker. He is a maverick and exactly what we need in Branding & Marketing! In episode 6 of the MOV Podcast, we pick his brain to go deep in understanding the thinking behind some of his best marketing campaigns. In addition, Arvind also shares some of the best perspectives from his experience as a marketing director in major companies. So without further ado, tune in to watch and learn some amazing video marketing campaigns, inside perspectives and, effective strategies about them only on the Mad Over Videos Podcast by guch featuring Arvind Parthiban. #MOV #MadOverVideos #VideoMarketing #Marketing #Content WEBSITE: https://guch.me/ LINKEDIN: @guch https://www.linkedin.com/company/guchme/ INSTAGRAM: @guch.me https://www.instagram.com/guch.me/ FACEBOOK: @guchHQ https://www.facebook.com/guchHQ TWITTER: @guchHQ https://twitter.com/guchHQ