Podcasts about solutionreach

Send us a textIn this episode we interview Logan Clifford, Head of Marketing at Solutionreach, a leading platform in patient engagement for healthcare practices.Logan shares his perspective on why branding, once dismissed as fluff in SaaS, has become essential again—and how marketers can make a tangible case for its value.What you'll learn in this episode:Why branding was once seen as a liability—and what changedHow to define brand in a world beyond logos and colorsTactics for involving your entire team—from SDRs to interns—in brand expressionHow Logan treats brand like part of the funnel, not something that floats above itReal examples of metrics they use to gauge branding effectivenessWhy switching off brand spend is like stopping rehab after knee surgeryHow employee advocacy and content creation directly drive engagementWhat makes cold outreach more effective when backed by brand awarenessWhy Solutionreach had to reintroduce themselves despite 25 years in the industry

‍Are you ready to take a refreshing and practical look at the business side of your career? In this episode, I sit down with Dr. Shahin Safarian, a seasoned dentist, entrepreneur, and coach who urges private sector dentists to embrace financial literacy. Shahin's insightful perspective draws a connection between understanding key financial metrics and improving both patient care and business efficiency, a concept often overlooked in the profession.In the second half of the episode, we delve into the pressing need for innovation in dental practices. Not just the technical aspect, there's an often ignored realm of lead generation, patient engagement and operational optimization that can propel your practice to new heights. Dr. Shahin softens the intimidation factor around modernizing workflows and systems in such a traditional profession, making it sound not just attainable, but also essential.What You'll Learn in This Episode:The importance of understanding the financial metrics of your dental practiceHow to achieve a minimum net of 30% from your practiceThe connection between financial health and patient care qualityHow to enhance lead generation and patient engagement in your practiceThe essential role of the dentist as a business ownerThe benefits of upgrading your systems and operationsDon't let the finances of your dental practice intimidate you. Dive into this conversation with Dr. Shahin and start making informed financial decisions for your practice today!‍‍Sponsors:‍For high quality AND affordable dental supply options, visit The Dentists Supply Company(TDSC) website today! Our listeners get a special deal - 25% off on orders over $500 - Just type in the special code: TDM25 at checkout for your exclusive offer. AND if you're a member of your state's Dental Association, you may be eligible for additional savings upon providing your ADA number. Click or copy and paste the link here to save today! https://www.tdsc.com/‍You can reach out to Dr. Shahin Safarian here:LinkedIn: https://www.linkedin.com/in/drshahinsafarian/Facebook: https://www.facebook.com/DrshahinsafarianInstagram: https://www.instagram.com/drshahinsafarian‍Mentions and Links: Services/Tools:Solutionreach‍If you want your questions answered on Monday Morning Episodes, ask me on these platforms:My Newsletter: https://thedentalmarketer.lpages.co/newsletter/The Dental Marketer Society Facebook Group: https://www.facebook.com/groups/2031814726927041‍Episode Transcript (Auto-Generated - Please Excuse Errors)‍Michael: Hey, Shahin, so talk to us. What's one piece of advice you can give us this Monday morning? Shahin: Well, first of all, thanks so much for having me. I appreciate the time and the opportunity. this notion we're talking private sector, we're talking practitioners that want to stay in the private sector.So we're not talking DSOs, we're not talking DPOs, we're not talking multiple practices and. multiple associates and 25 or 30 plus employees in a single small business, in a single dental practice, small business in the private sector. What you need to focus on is you need to focus on your financial numbers.The health of your business trumps everything else. and the more old school or, or seasoned dentists that, you know, got licensed in the eighties and the nineties, and maybe even a little bit later, Their thought process is that we need to focus on the patients and the patients come first. Well, I tend to say, yes, patients certainly have value when you're working in your business, but when you're working on your business, everything, is trumped by the health of your business.And that comes from your financial numbers. So If you are a private dentist in the private sector, you want to focus on understanding your financial numbers. And that's really most important because if you have a healthy business, you'll be much better capable and able to take care of your patients in your community at the highest quality possible.If you're in a stressed environment and you have financial stress in a business. And you have to try to meet payroll. You have to try to pay rent. It becomes a lot more complicated as far as the efficiency and patient experience of what, um, your patient and your community will experience at your practice.Michael: Okay. So then, break it down for us. What's the health benefit? And what does it healthy look like? Shahin: Yeah. So, you know, there, there's a lot of notions as far as what you need to net out of a practice. Ideally, you want to net at least 30 percent as a private practitioner or more. ideally you want to get, I mean, even some of the more seasoned dentists that really understand how to efficiently run their business.they're over 50 percent on their net, from their practice. So if you are in a practice, it's a million dollars. Do you want to be in a situation where you're netting 200, 000 or you're netting 400, 000? That comes a lot from the practical components of how much attention you pay attention to the financial numbers.So I would say minimum you want to be 30 percent net, um, out of your, uh, business. Michael: So then what financial numbers should we start paying attention to right now? If we're listening to this and we're thinking, okay, I have a analytic software, we're looking at the numbers. What do we got to pay attention to?Shahin: Yeah. Look at your expense report. Um, and so there's the practice analysis software that if you've been in business for three to five years, you should incorporate, um, but you also have to look at your bookkeeping and your expense reports and the key number that you want to pay attention to right out of the gate is payroll.Um, payroll is one thing that's really out of control in most dental practices that we're discussing here today. Okay. So, um, I think that's a really important component of, what you need to pay attention to. First, that's your biggest expense. Then obviously you've got to deal with rent. You've got to have a distinction between fixed expense and variable expense.Fixed expenses are payroll, are your rent, are your office loans or business loans that you're holding every month that you have to pay out, to every single month. Variable expenses are a little bit more your marketing, your supplies and, and some other, factors that come in, but you have to really pay attention to, to payroll.I think that's one key component that a lot of doctors are really overlooking. And what ends up happening is complacency comes into play, empathetic. Doctors are paying attention to the, employees that they've had longterm in their practice. And so we have to understand again, financial numbers trump everything else.The business health trumps everything else. If the numbers don't make sense, it's time for you to make some decisions. Michael: That's interesting. So then when it comes to the payroll, being out of control. What is out of control? What have you seen? Shahin: Yeah, so, one key metric that a doctor needs to pay attention to is production per hour.what their production per hour is dictates a lot about a practice. And you want to target being 600 per hour plus. if you're a private practice owner and you're at 300 an hour, 400 an hour, you're not really running a very efficient business. You want to be a macro producer. And there's a lot of discussion in this, and we don't have enough time to get into all the details, but.An important metric to pay attention to is when I am clinically in the practice, what is my production per hour? And we notice that if your production per hour is low, payroll is going to go up. And so many times what we recommend is you have to be innovative. In order to create ideas in order to grow your business, or the other option, obviously, is you don't have to be open five days a week in order to hit your production.If you're producing Um, 400 an hour and you're coming home at, you know, 3, 000 days, five days a week, you can do that in three or three and a half days, you don't need to be open five days a week that automatically reduces your payroll. Michael: You mentioned being innovative to grow your practice. What have you seen where they're like, wow, that's, that's innovative?Shahin: Yeah. So there's not much innovation in doctors. Um, and unfortunately the reason is, is because we're not business owners. We're not, we're not built and developed as a business owner or clinician. So many times what we end up doing when we want to learn to be innovative, we go and learn more clinical dentistry.But the reality is, is to be innovative means. Things like this. How do I build a system or an operation in my business to where I'm able to maximize. lead generation at the top of the funnel. We're talking now sales funnel. How do I maximize lead generation? How do I maximize my ability to engage with the leads?How do I optimize that engagement to convert into new patients in my practice? And how do I optimize those new patients to say yes to me? And so that system or that operation is basically. Pretty much nonexistent in most private practices. So one of the things that I would highly recommend on the innovation side is you've got to upgrade your business to 2024, which is where we are today.Still, many practices are lacking the systems. The technology and the software in order to run an efficient operation. And so that's the first thing is really take a look inside your operations and see where you're lacking, where you're not up to date in what standard practices are today.upgrade, update yourself, and then build these systems and operations in order to maximize the potential lead generation coming in. Cause at the end of the day, one great way you can grow your business is by getting new patients to say yes to you. Michael: So if we're looking at our operations right now and our systems, how do we know we need to upgrade it?For example, if we're like, I'm just going to give you an example, right? I'm going to say some names. So we're like using. Solution reach, right? Like old school solution reach and stuff like that. And there's new software coming out and all these things, but as a practice owner, how do I know, you know what I mean?Like if I'm not even, so, Shahin: so let me give you a couple of examples. If you're still traditionally, if you still have a traditional phone system and you don't have a VoIP phone system, you're outdated, meaning. When a new patient calls, they're all centralized in one area or one phone line, you're outdated.So, what you need to do is create yourself a VoIP phone system. That VoIP phone system will allow you an opportunity to separate. So when you call my office, it will say, if you're a new patient, click one, all other callers click two. Well, here's how it starts. If you're a new patient, you click one, you go into a certain funnel in my business.There's a different person that's a dental concierge that's going to connect with you. That concierge is going to be an individual that is going to be your point of contact through your patient experience at my office. And so now you have a point of contact, we'll name her Jill, who you can go to every single time when you have administrative questions, insurance questions, scheduling questions, what's next.questions and financial questions. That is your point of contact. Now in more complicated practices, they'll have obviously an insurance coordinator. So there might be some, some, uh, steps or some others that are going to be involved behind Jill that are going to support you. But that's one thing. The other thing is, is we have to have a phone tracking system.So we need to be able to listen to phone calls, actually listen to phone calls, not have the phone call software and not listen. So you can have the software and not take advantage of it. That becomes an expense. If you have software and you take advantage of the software and its capabilities, that becomes an investment in your practice.So you listen to the phone, um, You understand why you have a poor engagement in your front. Desk with the lead generations that are coming in. Remember the only responsibility of a marketing firm Is to generate leads for you and nothing else So everything else as soon as they trigger that lead the marketing firm's job is done Now it's your internal team that takes over and this internal team is a team that the doctor is not innovative enough to understand how to manage How to run like a professional organization.At the end of the day, the owner is a dentist, but first he's an owner of a corporation. That corporation needs to run like a professional team, which means that dentist owner is the vice president and the general manager of the talent. That he has on his team. Well, how do you manage that talent that's on your team?What ends up happening is that owner dentist opens a dental practice, forgets about the corporation, forgets about the professional environment, and just wants to practice dentistry, doing the type of dentistry that they want to do. So they open a practice to become self employed. They don't open a practice to run a corporation.So innovative means this mindset that I am first a CEO of my corporation, and second, I'm a dentist practicing within the corporation. That's why we have a W 2 draw for the owner dentist. Michael: Interesting. Okay. So that's on the Shahin: top of the funnel, right? And then it trickles down to so many other factors that we can discuss as well, depending on how much time we have.Michael: No, yeah, that was, that was wonderful. I appreciate it. Awesome. Shaheen, thank you so much. And if anyone has a further questions or concerns, where can they reach out to you? Shahin: Yeah. Just follow me at Dr. Shaheen Safarian, um, Dr. Shaheen Safarian, um, on Facebook, LinkedIn or Instagram, and then just send me a DM, send me a direct message on one of those channels I'll be happy to connect with you and give you some more guidance on what you need to do next.Michael: Awesome, Shaheen. Thank you so much for being with me on this Monday morning episode. Shahin: You got it, buddy. ‍

‍‍In this episode of Monday Morning Marketing, we're stepping into a compelling discussion with Dr. Len Tau as he delves into the under-appreciated powers of reputation marketing. Exploring the crucial shift from reputation management to reputation marketing, Dr. Tau shares invaluable insights and techniques to help you grow your dental practice. Learn how to unleash the full value of five-star reviews, the importance of a solid reputation culture, and how to automate the review process for maximum impact. Discover the best response strategies to both cheers and jeers from patients, so you're prepared for anything. This episode is packed with actionable strategies you can immediately implement to transform your reputation game and see a noticeable increase in patient satisfaction!‍What you'll learn in this episode:The distinct differences between reputation management and reputation marketing and why you should transition to the latter.The importance of creating a reputation culture in your dental practice to spur five-star reviews.The best time and methods to encourage patients to leave feedback on review platforms, specifically Google.The role of automation in streamlining the review process, making it easy and convenient for patients to leave feedback.A guide to responding to reviews, both positive and negative, to maintain a strong online reputation.Dive into today's episode and upgrade the way you handle your reputation strategy forever!‍You can reach out to Len Tau here:Website: https://www.drlentau.com/Email: len@drlentau.comFacebook: https://www.facebook.com/DrLenTau‍Mentions and Links:Tools/Software:YelpBirdeyeSwellPodiumSolutionreachGoogle My BusinessTerms:NAP - Name, Address and Phone NumberHIPAA - Health Insurance Portability and Accountability Act‍If you want your questions answered on Monday Morning Marketing, ask me on these platforms:My Newsletter: https://thedentalmarketer.lpages.co/newsletter/The Dental Marketer Society Facebook Group: https://www.facebook.com/groups/2031814726927041‍Episode Transcript (Auto-Generated - Please Excuse Errors)‍Michael: Hey, Lynn. So talk to us about reputation management. How can we utilize this or what advice suggestions or methods can you give us that will actually help attract new patients through this form Len: of management? So first off, thanks for having me. Number one, uh, number two, I will start off by saying, I am not a fan of the term reputation management.Reputation management is in my opinion, an old marketing term. Where you are really worrying about negative reviews and hoping to find a way to get them off the first page of Google. I prefer a term called reputation marketing. So it's a way to generate five star reviews.Whichever way you want to do it. Okay. And then market it to attract more new patients. So if you look at it that way, it's a much more current term. So if you're, if you're out there and you're looking for a company to use for, you know, website design, Google AdWords, and they say, we also do reputation management to me, they're not up in the, current.You want to market your reputation. It's so important. And what does marketing your reputation allow you to do? It allows you to then do other types of marketing and the marketing is going to be so much more successful than it would have been if you didn't have the reviews behind you as kind of the foundational part of your, your Google by business page and stuff.Michael: Okay. So then what can we be doing? What can we utilize or how can we utilize this to, to better effect? our marketing and attract new patients through that process. Len: So in my opinion, the most important thing you have to do is find a way to get your patients to write reviews. And there's a very big difference between a company who says they generate reviews and a company who just sends a link to write a review.Okay, there are many companies out there that you can use, and there's a lot of communication companies that fall into this, this sector that literally, they say they do reputation, but literally, literally, they're just sending a link to the patient to do a review. In that case, the patient has to do all the work.Okay, all the work, they have to log in. They have to remember their password. They have to write everything down. They have to hit post and everything else. It's multiple steps. And that's why those products are not successful. In order to be super successful out there to get these reviews, put where you want them.And you only really want them in two or three places, depending on your geography. Google always. Facebook and then Yelp, depending on where you are. So if you're in California, New York, Chicago, Miami, Seattle, Dallas, any large city like that, Yelp is going to have more clout than if you're in, you know, a town with 12 dentists.I mean, Yelp is not going to be as important there. So you're really looking to get reviews on Google and Facebook. And why? Because everybody uses Google to find a local business. They're going to do dentists near me, dentists in my town, dentists in my zip code. And when someone's searching for a dentist or you, in fact, your Facebook page shows up on the first page of Google.So you want to put these reviews where actually your current patients are looking for you, which is on a Google search. That's how you, you take reputation marketing to the nth degree by just finding a system out there. That automatically will get the reviews, allow the patient to auto log into their, account, and within a couple of seconds, they've got a text message and they can put the review directly on your Google My Business page.That's how to take it to the nth degree, as I like to say. Michael: Gotcha. So then it's kind of like a little bit of a battle when it comes to like the metropolitan areas, when it, like Houston, LA, stuff like that. Would you recommend, hey guys, Yelp, Google, and that like that, or just focus only on Google? Len: No, in those specific cities like LA, San Francisco, you said Houston, Miami, you know, Chicago, it's, it's Google number one by far.You always have to dominate Google. There's, there's no choice out there. Your focus should be on Google. Okay. And then in those specific cities that we just mentioned, Yelp is important. Okay. Now remember someone doesn't go to Yelp and I've interviewed many, uh, local people in these towns you mentioned, and I asked them, how do they find their dentists?They don't go to Yelp to look for a dentist. They go to Google to look for a dentist. They find information about their dentist, and then they look them up on Yelp to see how their reviews are. So in those bigger cities, Yelp is more important for that reason, but people go to Yelp to look for restaurants.They don't go to Yelp to look for a dentist. There's a big difference there in the way people search. If people in California say Yelp is really important, it is. But if you don't dominate Google, people can't even find out who you are. So it's always Google first, then Yelp in those specific cities, and then much below that is Facebook.the only reason you really want to get Facebook reviews is because it shows up on a Google search. When you type a practice name in, you'll see the website's number one, and then usually Facebook is number two or three. It's visibility there. That's why you want to get Facebook reviews. Michael: Gotcha. Okay.So then that's the key. We get on Google, right? Number one, right? Especially if we're in metropolitan areas, we would Google then Yelp, right? And then Facebook. Now what? What's the next step to be like, all right, man, I want to start getting these a couple a day, a couple, maybe 15, 20 a week. You know what I mean?Like, cause we see that in some of these groups. And how, how easy is that Len: really? Reviews are basically a numbers game. So the bigger the practice, the more reviews you're going to get. I mean, that's just, it's just a numbers game. The more review requests you sent out, there's a certain percentage we expect to come back.The more you send out, the more you're going to get. So bigger practices should expect more reviews. Okay. But you have to use an automated service. And don't love self promoting myself. So bird eyes, one of them, you know, swell is a very common one. Podium is another one. Those are the three in the dental industry specifically that are designed to make the process easy for your patients.If it isn't easy, your patients will not take the time to do the review. And a lot of the services out there, they actually have their Own sites they go to. So just as an example, uh, solution reaches the popular communication software. I just had a dentist reach out to me who had 750 reviews on solution reaches page buried where you couldn't find it.And only 18 on Google. that's a shame that they didn't, they got all these great reviews, but nobody sees them. You have to make sure they're actually putting it on Google. That is such a big deal nowadays. If it's not going to Google, it doesn't help you. Michael: Gotcha. Okay. Yeah. I remember when we used to have solution reach, that was a.That was a big thing. It just populated there. And then we were like, okay, what happened? Right? And then it's weird asking the patient. Hey, can you write it again on Google? Right? And then that diminishes it big time, big time. Patients are Len: not going to do it twice. It's it's a, it has to be a one step clean process, but I know, and I know you're talking about, we're talking about reputation, but I want to make one other thing clear, especially to the startup groups.One of the missing factors is just generating reviews is not enough. Okay, just having the most reviews is not enough, especially as a newer business, you have to, you have to make sure that Google recognizes and understands your listings and make sure the listing it's called listing management, citation claiming, it's a vital part of local search, because if you only have a ton of reviews and you're listing.These are not consistent or invisible because you're a new startup. Google is, you're not going to be at the maps. And that's why people say, well, I have a thousand reviews. Why can't people find me? And it's usually because your listings are messed up. So that's a very big part for, especially for startup companies, to know that you have to make sure the name, the address, and phone number is called the NAP is consistent.It's an online huge part of local search. Okay, so Michael: that has to be consistent. Google finds you then the reviews come in Len: Yeah, so the purpose the the kind of way it works is when you make your listings consistent Which should be done before you even open your doors technically So if you once you fix the listings and you have a consistent flow of reviews coming in Consistent flow for google is one to two every single week so if you're getting less than 8 to 10 or 8 to 12 a month, you're not getting enough of them, but that factor 12, plus a consistent listing, you will rank higher on the maps than someone who's not doing it that same way we see it all the time.Michael: Okay, so then give us the game plan. Now it's we got the automation down, right? Okay, let's just say we signed up with BirdEye. We're starting to send out the links and that's it. Or do we specifically write something and then, or how does this go? Len: So, so the ideal way to use a product like BirdEye is automate the process.So we integrate into practice management software. You automate the review requests sending out. Okay. Now. It's really important. People say to me, well, I don't want to automate it because patients may write bad reviews. So if there's a filter built into the system, that's really good. It's not gating.Gating is illegal and you can't do it, which would be like thumbs up or thumbs down. So, you can't do that. You can't preempt the question like that. But if you give them a feedback button, that's even better. Where they can provide direct feedback to the practice. But you definitely want to integrate and you want to automate.And then mention to the patients when they leave the office. That they may be getting a communication asking for what I refer to as feedback, not a review, asking for feedback about their experience, and then the patients know they're going to get something. There's a higher conversion when you say something, and then we take it from there and allow the patients to write the review when it goes directly to Google from their phone.So that's the secret sauce is really, you know, having a discussion and being aware. Of what I call rep, you know, making a reputation culture in the office. If the office revolves around reputation, which basically means that you're being. examined or being, you have, you're being, having a report card written about their experiences and just making sure everybody's on their best a game.That's how you work the system and get really great reviews written by the patients other than just asking them. You can ask your patients till the cows come home to write a review on Google. You're lucky if two to three do it of every hundred. Because it's just, there's too many steps involved. So you want to make sure you make it easy for the patients to do it using a system that allows an auto login feature.And it's a simple process. It isn't simple, they won't do it. Like I mentioned that before. Yeah, Michael: that's true. That's true. I love that though, how you mentioned, uh, give us your feedback. Right, it's different. Len: Asking for feedback. Very different. Instead of a review. And it's much more comfortable. You know, it's much more comfortable for someone in the office to discuss it with a patient rather than saying, Can you write us a Google review?That to me sounds like you're begging for it almost versus can you provide some feedback about your experience? We really appreciate it. It's just an easier conversation to have in his work. I've been doing this for, you know, since 2010 now, and it's just an easy way to have a conversation with the patient.That's why we put it in those those words. Michael: Yeah. And then you let them know, like you're going to get a text message or something like in about an hour or like right now or when you leave the office or. Len: So you can certainly do it an hour after their appointment. Okay. The problem, what we found and look, I've been in this space since 2013 in the review space specifically, and I've worked with over 10, 000 dental practices.And the data shows that when you send the review request an hour after the appointment, it opens up more negative reviews coming in versus waiting until the end of the day. Okay. They all go out at once. Patients who do have a problem won't have a problem usually five, six, seven hours later, so they vent back to the practice.They don't go online directly to Google. So, I prefer them going out at the end of the day rather than right after the appointment because it also gives the practice some time to say, well, so and so didn't have a good experience, and they can turn the patient off if they have any concern that the patient may go and write a bad review.Most patients go directly to Google on their own. They don't go to use a service to do that. They will leave the office, they'll be pissed off, and they'll go to Google to write their bad review almost immediately after the appointment. If you wait till the end of the day, it 100 percent changes the results, and that's through years of doing this with, with thousands of offices, like I said.Michael: Okay. So I didn't know that. Would it also help at the end of the day? Like people are at home, relax. Oh yeah. I got to make a review kind of thing Len: versus being during the day they're running around there. If they're working, they're going from your office to back to their job. Then they have to deal with their kids.The kid throws up, you know, they, they don't have time at the end of the day, between usually six or eight o'clock, we see the best results during that timeframe by far and away, not even close to other times during the day. Gotcha. Michael: Okay. So let's just say they left the review. Awesome. Beautiful. We leave it at that or what happens after that?Len: When you say when the patient has written the review? Michael: Yeah. Like they, they're like, okay, yeah. Provide us some feedback. Boom. End of the day, link gets sent. The next morning you wake up, you're like, Oh, they left a review. Cool. Awesome. You know what I mean? And then after that, do we write back on that review?Like, thanks or nothing. Len: So I am a big fan of responding to positive reviews. I'm not a big fan of responding to negative reviews. Negative reviews, I like to take it offline and contact the patient to some extent, you know, whether it's on the phone, whether it's via email, not, you don't want to respond to that review right away.Okay, the reason that you would respond to a negative review online is because you're really responding to the people that are reading it, not to the person who wrote the review. I like to take the conversation offline and have a direct conversation with them. Okay, for positives, you have no, you don't risk anything, you can respond, look technically when you respond to a review, whether it's positive or negative, you really can acknowledge that there are patients, it's a technical HIPAA violation if you do that.Now, if you do it to someone who wrote a positive review, I don't think they're going to make a big deal about it. Okay, if you do it to a person who wrote a negative review, they may find that as a HIPAA concern, and they may report you to what's called the Office of Civil Rights. So I, I don't recommend, I recommend responding to, to positives.I would be very careful about negatives for that reason. Michael: Gotcha, okay. So the positives, we can just say like, Oh, we love you, thank you so much, or something like that, right? Len: Yeah, thanks for your, thanks for your feedback. We're so glad you, you know, love, love being our patient. Technically, that's a HIPAA violation.Okay, because you said we love being our patient by the letter of the law you're violating HIPAA by acknowledgements. Okay, but I do not believe you'll ever see a patient that reports you because they just wrote a positive review about you. If you do the same thing to a negative review.Okay. The patient may say to that, well, they just violated my HIPAA rights and they may decide to report you. It's rare. I've seen it just trying to be very frank with you here. That conversation or that review, the positive one is violation of HIPAA, but I don't think you'll ever see a problem with it. Michael: No.Yeah. That saves your butts, man. I appreciate that. So awesome. Any final words or advice or suggestions that you want to give to our listeners Len: about this? Just reputation has to be something you focus on. It's a foundational part of running your practice. When you open your doors as a startup, you want to make sure you have a consistent presence.You want to want to also want to make sure you have more than just a couple of reviews because then it looks like you're new. Okay. So, but don't be afraid to ask. Use a service that makes it easy on your patients. Don't expect to be able to do it naturally on your own because your focus is doing more as different things in the practice when you're, when you're a new practice.So the main thing is just find a way to get your patients the right reviews. It will pay off in the long run, especially because it will then allow you to spend money on marketing and get results in the marketing because of that, without the reviews, you're going to struggle with your marketing in most cases, in most areas.Michael: Awesome, man. I appreciate you, Len, and I appreciate your time, and if anyone has further questions, you can definitely find them on the Dental Marketer Society Facebook group, or where can they reach out to Len: you directly? So lots of ways. I'm always on social, so my social media is very easy, Facebook, Instagram.You can, um, I'll give you my email address and you can email me, um, but it's Len, L E N at DrLentow. com, D R L E N TAU. com. And, um, I also have my own Facebook group, so they can join the Facebook group and contact me through that. I'm very easily got ahold of. So just find, you'll find a way if you want me, you'll get ahold of me.Michael: Nice. Awesome. So guys, that's all going to be in the show notes below. So Lynn, thank you so much for being with me on this Monday morning marketing Len: episode. Thanks very much for having Michael. Appreciate it.‍

In this episode we are joined by Steve Wright, the director of enterprise sales at Solutionreach, to discuss leveraging technology to scale patient marketing and communication. Stay tuned to hear the key considerations and components of an effective, technology-based strategy for better patient communications and marketing.This episode is sponsored by Solutionreach.

In this episode we are joined by Steve Wright, the director of enterprise sales at Solutionreach, to discuss leveraging technology to scale patient marketing and communication. Stay tuned to hear the key considerations and components of an effective, technology-based strategy for better patient communications and marketing.This episode is sponsored by Solutionreach.

Steve Wright, Director of Enterprise Sales for Solutionreach joins the Group Dentistry Now Show.  Steve shares:  The history and evolution of Solutionreach  Patient communication at the practice and corporate levels Top organizational challenges facing DSOs in 2023 What role does technology and automation play in DSO growth? Much more  To learn more about how Solutionreach can assist your DSO with patient communcation visit - http://bit.ly/3xfrYxE or email Steve Wright at swright@solutionreach.com  If you like our podcast, please give us a ⭐⭐⭐⭐⭐ review on iTunes http://apple.co/2Nejsfa and a Thumbs Up on YouTube. Our podcast series brings you dental support organization and emerging dental group practice analysis, conversation, trends, news and events. Listen to leaders in the DSO and emerging dental group space talk about their challenges, successes, and the future of group dentistry. The Group Dentistry Now Show: The Voice of the DSO Industry has listeners across North & South America, Australia, Europe, and Asia. If you like our show, tell a friend or a colleague.

Danny Laneri, Director of Business Development at Swell, joins the show today. He has over a decade of experience in the field in both strategic partnerships and patient education. In fact, he originally intended on becoming a dentist, but a pivotal life event changed his mind and led him to his first job at Solutionreach. Tune in to hear more about his work at Swell and how they continue to help dentists share their reputation with a greater audience. EPISODE RESOURCES swellcx.com Dental Success Network Subscribe to The Dentalpreneur Podcast Visit the Dentalpreneur Podcast website Write a Review on iTunes

In this episode of the MGMA Insights podcast, we're joined by Josh Weiner, CEO, SR Health by Solutionreach (https://www.solutionreach.com/). Josh is here today to talk about how to communicate with patients in a post-pandemic world. Thanks to MineralTree and to CCSP for sponsoring this week's show. With packages starting at only $35, and the ability to scale as little or as much as needed, CCSP is ready to learn how you measure success and build a custom solution to meet it. Learn more at www.callcentersalespro.com. MineralTree is a leading AP and payment automation provider in healthcare. To learn more, visit www.mineraltree.com/MGMA. If you like the show, please rate and review it wherever you get your podcasts. If you have topics you'd like us to cover or experts you'd like us to interview, email us at podcasts@mgma.com, or find me on Twitter at https://twitter.com/MGMADaniel. MGMA Insights is presented by Decklan McGee, Rob Ketcham, and Daniel Williams. Stay safe and thanks for listening.

SR Health by Solutionreach President and CEO Josh Weiner discusses a text-first approach to patient engagement.

AADOM Radio & Weave Present:Mike Bucker & Valarie CaulfieldLearning Objectives:- Explore how to leverage technology to spark immediate action from patients in a way that is non-intrusive while saving hours for the team- Learn from a fellow AADOM member with over 30 years of experience about her tips and tricks to engage with patients and build strong relationships.More about Mike:Mike Buckner has spent the last 9 years in Business Development in the technology and communication space for the Dental Industry. He loves educating offices and teams across the country, on how to improve their efficiencies and increase patient loyalty in their practice. His career in the Dental space led him from Solutionreach to Dental Intelligence, and now currently with Weave. He joined Weave on the Business Development team in 2017, primarily focused on increasing Brand Awareness and overall influence in the Dental Space. He is married to a Dental Assistant, has 2 daughters, and twin 2-year-old boys.More About Valarie:Valarie Caulfield has worked on the administrative side of dentistry since 1984 and became an Office Manager in 1991. She has certainly seen a lot of changes over the years, one of the greatest being technology. Although she has worked in all specialties of dentistry, she loves general dentistry the most. She’s a numbers person but truly enjoys the relationships made with the variety of patients seen. She considers herself an efficient and effective leader with empathy and understanding realizing each employee brings their own individual style to the team. Her 37 years of experience brings perspective to the workplace every day. Valarie has been a member of The American Association of Dental Office Management (AADOM) since 2011 and she received the designation of Master in 2020. She is also VP of her local AADOM chapter in NE WA.Valarie and her husband Ed have been married for 37 years. They have two grown children and three grandchildren. She loves to travel, sew and quilt, watch football and spend time with family. She makes her home in Spokane, WA.More About Weave:www.getweave.comMore About AADOM:www.DentalManagers.com 

This week, Gary welcomes his new Power Practice co-chief dream officer and Power Hour cohost, April Jasper. Plus, learn from Gary and April how to fill your exam schedule this spring into summer. A special guest from SolutionReach joins the show to weigh in.

In this episode, I bring you a webinar interview where I lay out the specific stories on how to select a good CMMS (Computerized Maintenance Management System) for your CNG stations and many stories on the actual implementation.We have experienced a great deal of success by implementing our CMMS solution. Increasing preventive maintenance, decreasing corrective maintenance, boosting productivity and employee morale, and reducing costs have already been achieved. We continue very excited to see what the future will bring.Here’s what we discuss in this episode:About what is the business model of Natgas México (3:05)What are the right reasons to select a maintenance software (CMMS)? (5:40)How is the implementation of a maintenance digital platform? (10:10)What are the results for our CNG station company after 3 tears of using a CMMS? (17:00)Q&A rounds at the webinar (26:50)Resources:Check the full article on LinkedInCheck the Upkeep site and solutionReach out to me on LinkedinFollow me on twitter

As we enter this new world of hybrid patient care where we have a mix of virtual and in person care offered to patients, it's easy to see how workflows need to be adjusted. To learn how these workflows are changing, we sat down with Josh Weiner, President and CEO of Solutionreach, to learn what he's been seeing with his customers. What were some of the lessons learned and what does the optimal end-to-end workflow look like. Learn more about Solutionreach: https://www.solutionreach.com/

Our guest at today's Breakfast event is Josh Weiner, CEO of Solutionreach. Solutionreach is a health tech company helping patients and doctors communicate. They show practices how to improve the patient experience and connect with patients in the way they want to connect. Listen to hear Josh's story and experience with Solutionreach.

Our guest at today's Breakfast event is Josh Weiner, CEO of Solutionreach. Solutionreach is a health tech company helping patients and doctors communicate. They show practices how to improve the patient experience and connect with patients in the way they want to connect. Listen to hear Josh's story and experience with Solutionreach.

Listen to Tim Merrigan and Jacquelyn Hurley, Business Development Manager with Solutionreach, discuss all of the fantastic features and tools that Solutionreach has to offer! They talk about SR's Two Way Conversations, Telehealth communication, Smart Reviews, and more. Learn how to improve your patients' digital journey! To schedule a Demo and learn more about Solutionreach, text "eyecare" to 66866 or check out Solutionreach.com! 

In this episode, we are joined by Josh Weiner, CEO of Solutionreach, a health tech company helping patients and doctors communicate. During our chat, Josh shares details about his role shift to CEO, how his previous experience has helped prepare him, and his plans for Solutionreach. We also hear his thoughts on driving successful company culture, growth, and product development, like their new telehealth platform that supports responsible healthcare communication during COVID-19 and beyond.

In this episode, we are joined by Josh Weiner, CEO of Solutionreach, a health tech company helping patients and doctors communicate. During our chat, Josh shares details about his role shift to CEO, how his previous experience has helped prepare him, and his plans for Solutionreach. We also hear his thoughts on driving successful company culture, growth, and product development, like their new telehealth platform that supports responsible healthcare communication during COVID-19 and beyond.

Lea Chatham is a PAHCOM Corporate Member and the Director of Content Marketing at Solutionreach, Inc. an organization completely focused on providing technology and expertise to help medical practitioners deliver better care and build profitable practices. Prior to her role with the company, Lea served as the Senior Content Marketing Manager and Editor-in-Chief at Kareo as well as the Marketing Coordinator at Livingston HealthCare. She holds a Bachelor’s degree in English and Creative Writing from the San Francisco State University as well as multiple HubSpot Academy certifications in Inbound Marketing, Social Media, and Content Marketing. Lea joins me today to discuss the research conducted in recent years on digital approaches to increasing patient engagement and reducing patient ‘no show’ rates. She shares strategies practice managers can use to break through barriers to reduce their no-show rates and why telephone appointment reminders may not be the best solution in today’s digital age to ensure your patients keep their appointments. She shares how developing a patient communication plan can help you run your practice more efficiently, especially after a catastrophic weather event or health pandemic. She also explains how automated recall messages can impact the revenue of your practice “You want to think about the patient and patient preferences in combination with sets of best practices.” - Lea Chatham This week on PAHCOM: How practice managers can break through barriers to increase patient engagement How to identify patient communication preferences to reduce patient drop-out rates Balancing patient preferences with best practices What statistical data shows on the use of automated reminders and the ideal times to send them to  your patients The value of creating a communication plan and how it can impact the efficiency of your practice during a crisis Reminder messaging strategies that are proving to be ineffective Why dental and vision practices tend to have higher patient engagement rates Factors to consider that contribute to patient engagement The impact that automated recall messages can have on your practice’s revenue How Solutionreach helps providers improve patient experiences and provide better care to their patients Connect with Lea Chatham: Solutionreach Phone: (866) 605-6867 Solutionreach on LinkedIn Solutionreach  on Facebook Solutionreach  on Twitter Lea Chatham on LinkedIn Subscribe, Rate & Share Thanks for tuning into this week’s episode of the PAHCOM Podcast, the medical management radio show for the solo provider and small group physician practice. If you enjoyed this episode, please head over to Apple Podcasts to subscribe and leave us a rating and review. Don’t forget to visit our website, like us on Facebook, and follow us on Twitter, Instagram, and LinkedIn. And be sure to share your favorite episodes with your friends and colleagues on social media. DISCLAIMER: The PAHCOM Podcast is NOT intended to be professional or legal advice. It is a forum for sharing knowledge among healthcare peers and for entertainment purposes only.

Lea Chatham is a PAHCOM Corporate Member and the Director of Content Marketing at Solutionreach, Inc. an organization completely focused on providing technology and expertise to help medical practitioners deliver better care and build profitable practices. Prior to her role with the company, Lea served as the Senior Content Marketing Manager and Editor-in-Chief at Kareo as well as the Marketing Coordinator at Livingston HealthCare. She holds a Bachelor’s degree in English and Creative Writing from the San Francisco State University as well as multiple HubSpot Academy certifications in Inbound Marketing, Social Media, and Content Marketing. Lea joins me today to discuss the research conducted in recent years on digital approaches to increasing patient engagement and reducing patient ‘no show’ rates. She shares strategies practice managers can use to break through barriers to reduce their no-show rates and why telephone appointment reminders may not be the best solution in today’s digital age to ensure your patients keep their appointments. She shares how developing a patient communication plan can help you run your practice more efficiently, especially after a catastrophic weather event or health pandemic. She also explains how automated recall messages can impact the revenue of your practice “You want to think about the patient and patient preferences in combination with sets of best practices.” - Lea Chatham This week on PAHCOM: How practice managers can break through barriers to increase patient engagement How to identify patient communication preferences to reduce patient drop-out rates Balancing patient preferences with best practices What statistical data shows on the use of automated reminders and the ideal times to send them to  your patients The value of creating a communication plan and how it can impact the efficiency of your practice during a crisis Reminder messaging strategies that are proving to be ineffective Why dental and vision practices tend to have higher patient engagement rates Factors to consider that contribute to patient engagement The impact that automated recall messages can have on your practice’s revenue How Solutionreach helps providers improve patient experiences and provide better care to their patients Connect with Lea Chatham: Solutionreach Phone: (866) 605-6867 Solutionreach on LinkedIn Solutionreach  on Facebook Solutionreach  on Twitter Lea Chatham on LinkedIn Subscribe, Rate & Share Thanks for tuning into this week’s episode of the PAHCOM Podcast, the medical management radio show for the solo provider and small group physician practice. If you enjoyed this episode, please head over to Apple Podcasts to subscribe and leave us a rating and review. Don’t forget to visit our website, like us on Facebook, and follow us on Twitter, Instagram, and LinkedIn. And be sure to share your favorite episodes with your friends and colleagues on social media. DISCLAIMER: The PAHCOM Podcast is NOT intended to be professional or legal advice. It is a forum for sharing knowledge among healthcare peers and for entertainment purposes only.

Editor’s note: This episode of the MGMA Insights podcast continues a series focused on COVID-19 and its effects on healthcare professionals and their patients. In this episode, we’re joined by Robert Pearl, MD, author, Forbes healthcare contributor, Stanford University Medical and Graduate Business School professor and former CEO of The Permanente Medical Group. Pearl is set to open MGMA20 | The Operations Conference Online April 16 with a keynote session titled, “The Future of American Healthcare: Four Pillars for Transformation.” For more information or to register for the online conference, visit www.mgma.com/TOC. To sign up for Pearl’s monthly newsletter, learn more about his book or browse his latest content, visit www.robertpearlmd.com. MGMA Insights is presented by Decklan McGee, Rob Ketcham and Daniel Williams. Thanks to Biome, Midmark and SR Health by Solutionreach for sponsoring this episode of MGMA Insights.  To learn about how the Biome solution, powered by artificial and augmented intelligence, can improve your cardiovascular service line’s performance today, visit www.biome.io/solutions.  For more on how Midmark is transforming healthcare delivery through their real-time locating system, visit www.midmarkRTLS.com. You can also go to www.mgma.com/events to check out Midmark’s recent on-demand webinar titled “Outpatient Design: Using Data to Improve Patient Access and Satisfaction,” which is eligible for ACMPE, ACHE and CEU credits.  To explore how SR Health by Solutionreach can help improve your organization’s healthcare communication, visit www.srhealth.com. You can also register for their upcoming MGMA seminar titled “Taking Patient Text Messaging to the Next Level with A.I. and Other Tech,” which is eligible for ACMPE, ACHE and CEU credits, by going to www.mgma.com/events

Join us for a conversation with Solutionreach Executive Chairman Jim Higgins.

Join us for a conversation with Solutionreach Executive Chairman Jim Higgins.

Jim Higgins of Solution Reach tells us about his experience running and scaling the company. He tells us the advice he grew to know that will help people wanting to do the same understand how to know they are on the right path. Email Jim with any questions @ jimh@solutionreach.com

In this episode of the MGMA Insights podcast, we continue a series focused on COVID-19 and how it’s impacting healthcare professionals and their patients. Throughout this series, we’ll share conversations with experts regarding challenges such as staffing, communication, emergency preparedness, patient education, advocacy and more. You can keep up with the latest by visiting the MGMA COVID-19 Action Center at MGMA.com/covid. Our guest is Peter Valenzuela, MD, MBA, chief medical officer, Sutter Medical Group of the Redwoods. Here are a handful of highlights from his interview: - (6:54) “We actually have calls every morning at 7 a.m. with the local team, and it includes our managers and our physician leaders. We talk about whether there's any new cases, whether we have any PPE equipment or use that we've had, and then whether there's anybody out on furloughs or out on leave secondary to this COVID-19 situation. I think it's keeping everybody on the same level as far as what we're doing and what our plans are.” - (9:29) “We've actually been really good about being efficient with our equipment because we set up an actual COVID clinic, where we screen out patients who answer positively to the screening questions. … If they answer positively to those, we redirect them to a separate clinic that we have where we do nothing but COVID-19 screening. That has kind of helped shift those patients from our main care center sites to one area where we can control the use of the testing kits, as well as the PPE.” - (21:24) “I think that the benefit with the fires for us was that we knew that [it] eventually was going to come to an end and then we'd be able to start up again, and we were able to plan around the fire containment. With the COVID virus, it's different because it's so novel and we don't know when we're going to reach a peak and when it's going to come down.” MGMA Insights is presented by Decklan McGee, Rob Ketcham and Daniel Williams. Thanks to Biome, Midmark and SR Health by Solutionreach for sponsoring this episode of MGMA Insights. To learn about how the Biome solution, powered by artificial and augmented intelligence, can improve your cardiovascular service line’s performance today, visit biome.io/solutions. For more on how Midmark is transforming healthcare delivery through their real-time locating system, visit midmarkRTLS.com. You can also click here to check out Midmark’s recent on-demand webinar titled “Outpatient Design: Using Data to Improve Patient Access and Satisfaction,” which is eligible for ACMPE, ACHE and CEU credits. To explore how SR Health by Solutionreach can help improve your organization’s healthcare communication, visit srhealth.com. You can also click here to register for their upcoming MGMA seminar titled “Taking Patient Text Messaging to the Next Level with A.I. and Other Tech,” which is eligible for ACMPE, ACHE and CEU credits.

In this episode of the MGMA Insights podcast, we’re joined by Joe Ebinger, MD, clinical cardiologist and director of clinical analytics for the Smidt Heart Institute at Cedars-Sinai Medical Center. Ebinger is passionate about using data-driven solutions to improve healthcare quality, decrease costs and increase value at a population level. The following are highlights from Ebinger’s interview: • “Data for data’s sake isn’t worth anything. What you want to be able to do is take that and turn it into something that is actionable.” • “The hard part within healthcare systems is there’s no single platform that can handle all aspects of patient care. The EHR doesn’t measure the hemodynamics in our cath lab or run the CT scanners. The EKG machines don’t talk to finance. Registry data is extracted from notes and submitted to external systems. It’s really pulling this all together, which I think is one of the most integral parts of what we do.” • “There’s so much clinically available data that you can look at. Don’t just let it float out into the ether. Harness it. Validate it and integrate it with the disparate data sources across your institution and partner with those caring for patients. If you can do that, you’re going to be able to really improve the lives of your patients every day.” Here are some links and references related to this week’s show: • Data Mining Techniques Could Improve Cancer Gene Therapies (bit.ly/38DRm1p) • One-Third of Young Providers Overwhelmed by Patient Data, Analytics (bit.ly/2IG95KZ) • The data-driven transformation in healthcare: Cedars-Sinai CIO outlines his strategy (bit.ly/2xst3qv) If you like the show, please rate and review it wherever you get your podcasts. Subscribe on Apple Podcasts (apple.co/368IdOB), Google Play (bit.ly/2paMqAJ), Spotify (spoti.fi/2Nwu59p), Stitcher (bit.ly/2NmAF1M) or countless other platforms to make sure you never miss an episode. We love hearing from listeners about the show. If you have topics you’d like us to cover or experts you’d like us to interview, email us at podcasts@mgma.com or reach out to MGMA Sr. Editor and podcast host Daniel Williams on Twitter at @MGMADaniel. MGMA Insights is presented by Decklan McGee, Rob Ketcham and Daniel Williams. Thanks to Biome, Midmark and Solutionreach for sponsoring this episode of MGMA Insights. To learn about how the Biome solution, powered by artificial and augmented intelligence, can improve your cardiovascular service line’s performance today, visit biome.io/solutions. For more on how Midmark is transforming healthcare delivery through their real-time locating system, visit midmarkRTLS.com. You can also click here (bit.ly/39AarD3) to check out Midmark’s recent on-demand webinar titled “Outpatient Design: Using Data to Improve Patient Access and Satisfaction,” which is eligible for ACMPE, ACHE and CEU credits. To explore how Solutionreach can help improve your organization’s healthcare communication, visit srhealth.com. You can also click here (bit.ly/3cJvUvb) to register for Solutionreach’s upcoming MGMA seminar titled “Taking Patient Text Messaging to the Next Level with A.I. and Other Tech,” which is eligible for ACMPE, ACHE and CEU credits. Additional Resources With MGMA20 | The Financial Conference now in the rear-view mirror, it’s time to start planning for MGMA’s other spring events. For more info or to register for MGMA20 | The Operations Conference, April 16-18 in Phoenix, visit MGMA.com/TOC. To learn more or to register for MGMA20 | The Data Conference, May 14-16 in Indianapolis, visit MGMA.com/TDC.

In this episode of the MGMA Insights podcast, we’re joined by Heather McGowan, a keynote speaker, author and future-of-work strategist. McGowan is set to close MGMA20 | The Financial Conference with a general session presentation titled “The 4th Industrial Revolution: A New Leadership Imperative.” To see McGowan’s list of recommended reads or to browse any of her articles, visit linkedin.com/in/heathermcgowan. Highlights from McGowan’s interview: • “Only about 27% of people ever work in the field of their undergraduate major, yet we myopically focus on it. And those 27%, I would argue a good percentage of them are faculty. So, most of the people who are telling you about your future are telling you about their own experience, which probably won’t be yours.” • “If you think of all the things you do in a day, how many of them can you point back to because you were good at that in high school? Very small percentage. What we should be focusing on instead is, what are you interested in? What are you curious about? Because you’re going to have to learn and adapt for life.” • “If you think about that person you had on your team or the person you interviewed who kind of irritated you because they asked you a question you hadn’t thought about, hug that person. Hire that person. They’re checking your blind spots.” Here are some links and references related to this week’s show: • What If The Future Of Work Starts With High School? (bit.ly/2PE1vEG) • Artificial Intelligence, Healthcare & The Fourth Industrial Revolution (bit.ly/2wodWO2) • Future of Work: Learning To Manage Uncertainty (bit.ly/3apXiMZ) If you like the show, please rate and review it wherever you get your podcasts. Subscribe on Apple Podcasts (apple.co/368IdOB), Google Play (bit.ly/2paMqAJ), Spotify (spoti.fi/2Nwu59p), Stitcher (bit.ly/2NmAF1M) or countless other platforms to make sure you never miss an episode. We love hearing from listeners about the show. If you have topics you’d like us to cover or experts you’d like us to interview, email us at podcasts@mgma.com or reach out to MGMA Sr. Editor and podcast host Daniel Williams on Twitter at @MGMADaniel. MGMA Insights is presented by Decklan McGee, Rob Ketcham and Daniel Williams. Thanks to Biome, Midmark and Solutionreach for sponsoring this episode of MGMA Insights. To learn about how the Biome solution, powered by artificial and augmented intelligence, can improve your cardiovascular service line’s performance today, visit biome.io/solutions. For more on how Midmark is transforming healthcare delivery through their real-time locating system, visit midmarkRTLS.com. You can also visit MGMA.com/store to check out Midmark’s recent on-demand webinar titled “Outpatient Design: Using Data to Improve Patient Access and Satisfaction,” which is eligible for ACMPE, ACHE and CEU credits. To explore how Solutionreach can help improve your organization’s healthcare communication, visit srhealth.com.

Hosts Colin Hung and John Lynn talk about healthcare consumerism and whether it's the elephant in the room on the 22nd episode of the Healthcare IT Today podcast. This is a hot topic as people debate if it's appropriate to call patients consumers and why we don't see more consumer like technologies and features in healthcare. Here's the full list of questions and topics we discuss: * Patients or Consumers? * Is Healthcare Making the Necessary Investments for Consumers? * What’s Holding Us Back from Improved Experiences? * What’s On the Horizon for Healthcare Consumerism? A big thank you to Solutionreach for sponsoring this episode: https://www.solutionreach.com/ Want to stream our station live? Visit www.HealthcareNOWRadio.com.

Jim Higgins of Solutionreach shares his thoughts about consumerism in healthcare, and Kenny Scher from Nexera discusses supply chain management. Also: five lessons on starting a provider-sponsored health plan.

On this exciting episode of the podcast, I welcome my good friend, Mike Buckner, onto the show to talk all about how you can cut through the noise with help from some powerful technology. Mike Buckner has been working in the Dental Technology Field for eight years. He has worked as a Business Development Executive for Solutionreach, as well as a Director of Business Development for Dental Intel. He is currently the Director of Business Development for Weave, and speaks at various meetings about patient retention and building patient loyalty. And, on top of all that, he has twin baby boys that keep him on his toes! On the podcast we discussed… What makes patients reluctant to come back to your practice How to improve patient retention by focusing on relationships The action steps you can take to maximize relationships with your patients Why you should use text messages to bond with patients and increase case acceptance Using the Weave App to help improve efficiency and communication Weave is a powerful and unique platform that improves your customer response, team workflow and revenue generation. Go to https://try.getweave.com/deliveringwow/ to save 50% off activation! If you'd like to get in touch with Mike to learn more about Weave or to ask him any questions, you can email him at mike.buckner@getweave.com Want to find out more and explore other episodes? Head to: deliveringwow.com/137

On this episode of the DrChrono podcast we speak with Ron Hartley from SolutionReach. Ron shares his experience and philosophy on making connections. Topics include automated text reminders, push and pull interactions and some life advice.   Produced by Dennis Yoo and Daniel Kivatinos. Hosted by Oleg Koujikov.

Meat and Potatoes shines a light on the people in Silicon Slopes who get things done. Hosted by Silicon Slopes Director of Operations Garrett Clark and random interns we explore how, why, and when they get those things done, and why their work is the meat and potatoes of Utah's tech community. In episode 21, we talk with Tom Sorber who is the Director of Customer Success at Solutionreach. We learn how Tom and his team revamped their customer onboarding program, get some good tips on scheduling your days to be productive, and what it is like working for a startup after starting your career at a venture fund. 

Meat and Potatoes shines a light on the people in Silicon Slopes who get things done. Hosted by Silicon Slopes Director of Operations Garrett Clark and random interns we explore how, why, and when they get those things done, and why their work is the meat and potatoes of Utah’s tech community. In episode 21, we talk with Tom Sorber who is the Director of Customer Success at Solutionreach. We learn how Tom and his team revamped their customer onboarding program, get some good tips on scheduling your days to be productive, and what it is like working for a startup after starting your career at a venture fund. 

Patients are more likely to trust a referral from a friend or family member than any other form of marketing. Word of mouth is the most cost-effective, efficient way to bring in new patients. Solutionreach is here to help you automate the referral generating process, and help you gather more online reviews from your happy patients. All while allowing you to spend more time with your patients.  In this episode you'll learn: What Solutionreach is and how it can help your practice Why if you don't ask the answer is always no A simple process that will drastically increase the number of online reviews Why it's important to focus on the retail-oriented mindset How to get a free demo of Solutionreach SUBSCRIBE TO THE PODCAST          TRANSCRIPT Click Here to Download the Transcript of Episode #54 (PDF) RESOURCES SolutionReach.com ADay@SolutionReach.com  Get Your Free Copy of Bringing Your 'A' Game: 2.0 Blatchford Solutions Website

I'm happy to be back behind the microphone after a hiatus to focus on building the Healthcare Marketing Network with my business partner Carol Bush. We'll be covering what's happening with our company in an upcoming episode. Today's conversation is with Jim Higgins, the CEO of Solutionreach. We were introduced by Lea Chatham,  a healthcare writer and editor and the Director of Content Marketing for Solutionreach. Knowing my interested in healthcare communications, Lea suggested I speak with Jim about their platform and the need physicians practices have for intelligent patient communications. Listen to the episode: 00:56 Intro: Meet Jim Higgins, CEO of Solutionreach 01:41 Solutionreach launched 17 years 02:21 About the Solutionreach platform 05:18 A patient portal: yes or no? 06:51 Comparative experience with other platforms 11:01 Managing your life as a healthcare worker 14:13 Keeping up with patient communication 17:32 Is this a clinical tool or marketing tool? 20:26 The need for content curating for healthcare practices 21:57 Describing the platform layout 25:01 Patient portal usage rates 26:56 Add-on or independent platform? 29:57 Millennial communications 33:36 Patient feedback on practices 36:01 Applying it to Facebook 39:46 Encouraging 43:45 Social Media Tip, Todd Eury, The Pharmacy Podcast. Twitter & the power of the Hashtag 44:39 Closing message: Healthcare Marketing Network - connecting healthcare and medical writers to companies and practices. Connect with Solutionreach Website Twitter Facebook LinkedIn company page  

Meat and Potatoes shines a light on the people in Silicon Slopes who get things done. Hosted by Silicon Slopes Director of Operations Garrett Clark and random interns we explore how, why, and when they get those things done, and why their work is the meat and potatoes of Utah's tech community. In episode, 13 we are joined by Steve Dalton who is the Director of Finance for Solutionreach. We talk metrics which is actually pretty fun. Steve explains how he uses and tracks metrics and how they help him make decisions. Some World Cup predictions are made without using metrics and it looks like that might have been a mistake...

Meat and Potatoes shines a light on the people in Silicon Slopes who get things done. Hosted by Silicon Slopes Director of Operations Garrett Clark and random interns we explore how, why, and when they get those things done, and why their work is the meat and potatoes of Utah’s tech community. In episode, 13 we are joined by Steve Dalton who is the Director of Finance for Solutionreach. We talk metrics which is actually pretty fun. Steve explains how he uses and tracks metrics and how they help him make decisions. Some World Cup predictions are made without using metrics and it looks like that might have been a mistake...

Find out the key ingredient behind any successful PR campaign – and how to choose the best PR consultant. Interview with Lea Chatham, Director of Content Marketing at Solutionreach.

See how thought leadership goes beyond content marketing – and how to choose the right person for the role. Interview with Lea Chatham, Director of Content Marketing at Solutionreach.

Discover how earned and paid media can work together – and what reporters really want to know. Interview with Lea Chatham, Director of Content Marketing at Solutionreach.

Register for the Master Class: https://safariandmd.clickfunnels.com/registernow

They claim to help keep your appointment books full, help get positive online reviews, automate marketing emails and texts, and decrease the workload for your staff. But which one is right for you? You won't want to miss this episode where 4patientcare, Demandforce, Solutionreach, and Websystem3 discuss each of their offerings.  

Ron Hartley from Solutionreach visits to tell us how we can benefit from online marketing. The post What’s Your Internal Marketing Strategy? (#008) appeared first on MDManagement Group.