Healthcare IT Today Interviews

In this brief video, we ask David Rosenfeld, VP, Sales at RAAPID, what RAAPID is talking about at the RISE West conference.  No surprise he offered a bit of an AI angle in what they called purpose built AI for risk adjustment.  Check out the video with David Rosenfeld from RAAPID to learn more about their risk adjustment AI efforts and some of the other challenges he's seeing in the industry.Learn more about RAAPID: https://www.raapidinc.com/

This video is an in-depth exploration of a headband named SONU from SoundHealth, which relieves congestion through stimulation of the nasal cavities. Founder and CEO Paramesh Gopi explains the scientific research that led to SONU, how it uses scans and AI to customize treatment to the individual, and the clinical trials that won FDA recognition for SONU. (Be sure to check out John's previous review of SONU)Learn more about SoundHealth: https://soundhealth.life/Healthcare IT Community: https://www.healthcareittoday.com/

Personalization in healthcare often stops at broad labels like “diabetic” or “post-op patient.” But what if every person's care prompts were based on their exact needs, timing, and preferences? That's the N of 1 approach- and it's already becoming achievable. In this interview, Mike Serbinis, Founder & CEO of League, explains how his team is building technology to engage patients and members as true individuals. From combining EMR, claims, wearable, and self-reported data, to acting, rather than waiting for datasets to be “perfect,” Serbinis shares how League is making personalized health guidance actionable at scale. For IT leaders, his insights reveal why starting with the data you already have is the fastest route to better engagement and healthier outcomes.Do you think N of 1 personalization is realistic in your organization? What's the biggest barrier you face? Share your thoughts in the comments.

FaceTec is so confident in its face verification technology that it launched a Spoof Bounty Program to challenge anyone to bypass its system with a Spoof artifact or deepfake video. Bounties are a practice common among top security firms but unique in the biometric industry. Jay Meier, Chief Identity Technology Strategist, notes that the program attracted 150,000 attack attempts, with only two minor successes in the first six months, both quickly resolved.In our video interview with Meier, he explains FaceTec's advanced face-matching system, highlighting its precision and critical role in industries like healthcare. Applications include verifying clinicians' identities for login, UR Codes for local, decentralized patient ID Verification authorizing prescriptions, and ensuring the correct patient receives medication.Learn more about FaceTec: https://www.facetec.com/Healthcare IT Community: https://www.healthcareittoday.com/

Health care wastes money right and left on purchases, and needs efficiency more than ever, according to Dave Pennino, Founder and CEO at LogicSource. His company optimizes client spending on the 20-25% of revenue spent on indirect purchases or "goods not for resale" (purchase services in health care).  This is why LogicSource has made healthcare such an important focus of their business.Pennino lists a few of the myriad products and services where LogicSource can cust costs, most of which apply to health care: facilities, design and construction, media, logistics, waste management, software, and even obscure topics such as elevator maintenance. One health care executive compared his field to wedding planners: everything costs more than it would in other industries.Learn more about LogicSource: https://logicsource.com/healthcare/Healthcare IT Community: https://www.healthcareittoday.com/

Recently, NextGen decided to move Mirth from their previous open source and commercial license to a now purely commercial license.  Considering the breadth of adoption of Mirth Connect for data sharing in healthcare, this was a big move by NextGen which will now force all Mirth Connect users to make a decision.  If Mirth Connect users want to stick with the open source licensing model that Mirth started with, there are a couple of orgnaizations that have chosen to fork Mirth Connect in order to continue the open source licensing option or they can continue with NextGen's commercial license.For those not familiar with open source licenses, forks are a common thing in open source projects when the community has a different view on where the software should go in the future.  Plus, it's one of the powers of the open source license.  The Mirth Connect code set is available for anyone to take it and continue developing it as they see fit by forking the project into a new open source project.  That's exactly what Innovar Healthcare and other members of the community decided to do when they forked Mirth Connect and created BridgeLink.To help the Mirth community learn more about the new open source alternative to Mirth Connect, BridgeLink, I sat down with Loyd Bittle, CEO and Founder at Innovar Healthcare, and Drew McNichol, Executive Director at Technology By Design.  Bittle and his team are leading the BridgeLink effort and McNichol has chosen to transition from Mirth Connect to BridgeLink for a number of New York's HIEs (Health Information Exchanges) starting with HEALTHeLINK.Learn more about Technology By Design: https://techbd.org/Learn more about Innovar Healthcare: https://www.innovarhealthcare.com/Healthcare IT Community: https://www.healthcareittoday.com/

To explore more of the ways that HIPAA compliant hosting and infrastructure has evolved and where it's at today, I sat down with Philip Palmer, Director of Sales at Liquid Web and Kelly Goolsby, Director of Solution Architecture at Liquid Web.  What was most fascinating about my discussion with Palmer and Goolsby is that the discussion was very little about the technical aspects and very much about the business aspects of HIPAA compliant hosting.  It illustrates how HIPAA compliant hosting today isn't a technical challenge, but it is an administrative challenge that has a real impact on your healthcare organization's business.Learn more about Liquid Web: https://www.liquidweb.com/Healthcare IT Community: https://www.healthcareittoday.com/

According to Dave Chase, Co-Founder at Health Rosetta, “every dysfunction in health care is codified in health care plans.” His company investigates every corner of employer and union health care plans—which cover 54% of Americans—to make them more efficient and serve their employees better.In this video, Chase explains some of the ways that payers, PBMs, third-party administrators (TPAs) and other institutions pad costs. He also describes the collaborations among people throughout health care to create a set of standards for contract language and for measuring the performance of a health care plan.Learn more about Health Rosetta: https://healthrosetta.org/Healthcare IT Community: https://www.healthcareittoday.com/

Maybe it's my inner nerd that can't resist learning about robots.  Plus, when a trusted friend told me that Diligent Robotics was on to something special with robots in healthcare, I knew I had to make time to talk with Andrea Thomaz, CEO and Co-Founder of Diligent Robotics.  I'm happy to say that I wasn't disappointed when I learned about their humanoid robot, Moxi, and how the robot is improving healthcare.In our interview with Thomaz, she shares some of the misconceptions that people have about robotics in healthcare.  Then, we ask about the problems that their robot, Moxi solves in healthcare and how it's able to accomplish them.  For example, Moxi can transport items around the hospital saving nurses and other allied staff time walking around the hospital.  That includes Moxi being able to navigate elevators and open doors.  Two things that are really only possible because it's a humanoid robot.Learn more about Diligent Robotics: https://www.diligentrobots.com/Healthcare IT Community: https://www.healthcareittoday.com/

In this interview, Julia Goebel, Chief Marketing Officer at Komodo Health, surveys the current state of health care data, the importance of high-quality data in the deployment of new technologies such as AI, and the role of firms such as Komodo Health in the context of policy.Komodo Health has served the health care industry -- including life sciences, healthcare IT, payers and providers -- for more than ten years, and offers unmatched views of tthe U.S. healthcare system through its AI analytics offering.Learn more about Komodo Health: https://www.komodohealth.com/Health IT Community: https://www.healthcareittoday.com/

Russ Thomas, CEO at Availity, shares that 80% of the prior authorization requests made through the company's Intelligent Utilization Management solution are “touchless,” meaning that responses are returned without the need for manual processing by staff at either the provider or the payer. Their AI-assisted processing does end-to-end authorization reviews in under 90 seconds, most in less than 20 seconds, so that the patient can learn the answer while still at the clinician's check-out desk.  This is Availity putting into action now what payers recently announced wanting to do by 2027.He calls Availity "the largest network in healthcare," direct connected to 95% of health plans and aiding 3-1/2 million providers.Learn more about Availity: https://www.availity.com/Healthcare IT Community: https://www.healthcareittoday.com/

This video explores the ways in which a range of solutions from eClinicalWorks—including  eClinicalWorks healow Insights, their HEDIS module, their integrated AI assistant (Sunoh.ai), and their AI-powered healow Genie customer assistant—are easing clinical and administrative burdens.Esteban Gentle, Analyst at the multi-disciplinary Hendry Regional Medical Center in Clewiston, Florida, describes the challenges faced by modern medical institutions and how the eClinicalWorks and partner solutions address them.Learn more about Hendry Regional Medical Center: https://www.hrmc.us/Learn more about eClinicalWorks: https://www.eclinicalworks.com/Learn more about Sunoh.ai: https://sunoh.ai/Learn more about healow Genie: https://genie.healow.com/

Mansoor Khan, like other health care transformers, wants AI to help clinicians “do the job better, faster, cheaper.” As CEO at Persivia, he recognizes that different types of AI are needed for different parts of the workflow. This is particularly true if you really want to address the challenge that Persivia is taking on, value based care in all its varieties.For instance, a physician's workflow probably begins with data intake, either from a patient interview or from incoming records. Natural language processing can be employed to structure the information.Next perhaps is risk stratification, for which predictive AI is appropriate.Data aggregation management, care management, quality management, cost utilization management, and risk management are all crucial tasks that require their own digital solutions.Learn more about Persivia: https://persivia.com/Health IT Community: https://www.healthcareittoday.com/

Oak Orchard Health Center has been using the Sunoh.ai automated scribe, embedded with eClinicalWorks, for three months. In this interview, Chief Information Officer Jason Kuder describes results of a physician survey showing enthusiasm for the product.Pointing out that advances made in recent years by voice recognition, Kuder says that 100% of "providers love it" at the health center. Sixty percent of respondents to the survey are saving 1 to 5 minutes per encounter. Plus, they are more likely to close the notes in a timely fashion which has great downstream benefits from a revenue cycle perspective.Learn more about Oak Orchard Health Center: http://www.oakorchardhealth.org/Learn more about eClinicalWorks: https://www.eclinicalworks.com/Learn more about Sunoh.ai: https://sunoh.ai/Healthcare IT Community: https://www.healthcareittoday.com/

Access Healthcare, now part of Smarter Technologies, makes revenue cycle management (RCM) more accurate and cheaper by breaking the process into modules and automating each one using AI.  To learn more about how they're doing it and the new organization that brings together Access Healthcare, SmarterDx, and Thoughtful.ai into one company, we sat down with Shaji Ravi, CEO at Access Healthcare.We start off by talking with Ravi about why getting paid and operating efficiently has been such a long standing challenge in healthcare.  He described how in many ways this is getting even more challenging as the cost of leveraging human resources continues to increase even outside the US.  That's why an AI-driven platform approach like the one Smarter Technologies has put together is going to be so important for healthcare organizations.Learn more about Access Healthcare: https://www.accesshealthcare.com/Learn more about Smarter Technologies: https://www.smarter-technologies.com/Healthcare IT Community: https://www.healthcareittoday.com/

In this interview, Joao Fontoura, MD, Associate Medical Director and Director of Healthcare Informatics at Suncoast Community Health Centers, explains why their FQHC chose Sunoh.ai for their scribe, and how they won the clinicians over to use it.Located in Tampa, Florida, with a diverse population that includes many inner-city residents as well as migrant farmworkers, Suncoast was very price-conscious. Fontoura claimed that Sunoh.ai cost much less than other automated scribes. In addition, the integrations with eClinicalWorks clinched the deal.Learn more about Suncoast Community Health Centers: https://suncoast-chc.org/Learn more about eClinicalWorks: https://www.eclinicalworks.com/Learn more about Sunoh.ai: https://sunoh.ai/Healthcare IT Community: https://www.healthcareittoday.com/

We start off the conversation talking about how you strategically prioritize your investment in AI and digital tools for operational improvements with so many emerging technologies out there. Not chaasing the shiny object and staying focused is key which is why we also asked these experts to share some of the immediate benefits they're seeing from integrating AI and digital solutions in healthcare.Check out this great discussion on how AI and innovative technologies are transforming healthcare operations with Dell Technologies and AMD.Learn more about Dell Technologies: https://dell.com/HealthcareLearn more about AMD: https://www.amd.com/en/solutions/healthcare.htmlHealthcare IT Community: https://www.healthcareittoday.com/

In an industry where more than 50% of leaders consider it “inevitable” for a cyberattack to result someday in a patient fatality, cybersecurity takes on an urgency that surpasses business considerations. This statistic comes from a 2025 Healthcare IT Landscape Report by Omega Systems, which also found that 87% respondents admitted to being a victim of a cyberattack, and that at least 1 out of 5 have suffered an attack with an impact on patient care.Omega Systems is a managed services provider (MSP) and managed security service provider (MSSP) with 200 employees in 6 offices, focusing on supporting companies in highly regulated industries, including financial services and healthcare.Learn more about Omega Systems: https://omegasystemscorp.com/industries/healthcare/2025 Healthcare IT Landscape Report: https://omegasystemscorp.com/insights/white-papers/2025-healthcare-it-landscape-report/Healthcare IT Community: https://www.healthcareittoday.com/

What happens when EHR competitors actually work together? In this video, we dive into how MEDITECH is collaborating with rivals Epic and Oracle Health, as well as complementary platforms like PointClickCare in Canada to finally make interoperability useful and usable for frontline clinicians.Allie Anderson, Senior Regulatory Program Manager - Canada and Robert Molloy, Director, Canadian Market and Product Strategy from MEDITECH share how:✅Bi-directional exchange across vendors is already live in Canadian hospitals✅Consolidated patient summaries are helping reduce clinician overload✅Shared infrastructure is streamlining rollouts and cutting back red tapeWhat do you think of these new cross-vendor strategies? Leave a comment below and share your thoughts.

What's your strategy for tackling care fragmentation and unattached patients? In this video, Akinox Chief Growth Officer Mark Casselman shares how his team is building practical tools—like Linx and CarePath—to close care gaps and support population health at scale.From AI-powered assessments to digital-first strategies for unassigned patients, Casselman unpacks how healthcare IT leaders can better support clinicians and patients alike without waiting on massive infrastructure overhauls.What do you think of the new trends in healthcare IT? Leave a comment below and share your thoughts. Don't forget to subscribe for more content on AI in healthcare and the latest tech innovations.

In this interview, Megan Isham, Senior Manager of Clinical Systems at Mental Health Cooperative, explains the ways in which they are using eClinicalWorks for behavioral health and how eClinicalWorks has made significant efforts to support a wide variety of behavioral health specific needs. The Mental Health Cooperative is a comprehensive service that includes therapy for children, youth, and adults, a 24-hour unit, home visits, and services to accompany police and fire fighters. Their consumers (the word Isham uses), 98% of whom are covered by Medicaid, often have very severe illnesses.One of the cooperative's biggest achievements was to reduce the time required to complete a care plan from 112 to 9 minutes. Isham conducted an intensive review of the process, and found ways to leverage the eClinicalWorks platform and involve the consumer more in a collaborative process. This provided a massive time savings to her organization.Learn more about Mental Health Cooperative: https://www.mhc-tn.orgLearn more about eClinicalWorks: https://www.eclinicalworks.com/Healthcare IT Community: https://www.healthcareittoday.com/

Clinician burnout isn't just a U.S. issue—and Canadian IT leaders are looking for scalable solutions that actually reduce documentation time. In this interview from #eHealth25, Jallel Harrati, SVP at Suki, explains how their AI assistant is being tailored for the Canadian healthcare system—with deep EHR integrations and local support leading the charge.✅ Learn how Suki is prioritizing integration with Canadian EHRs like Epic, Meditech, and Oracle Health to maximize adoption.✅ Hear why their AI is being built to serve both physicians and nurses by automating more than just notes.✅ Discover why their 70% adoption rate in the U.S. has CIOs across Canada taking notice.What do you think about the future of ambient AI tools in hospitals? Leave a comment below and share your perspective. Don't forget to subscribe for more content on AI in healthcare and health IT strategy.Learn more about Suki at https://www.suki.ai/Find more great health IT content at https://www.healthcareittoday.com/

Clinicians aren't asking for more AI—they're asking for AI they can trust. In this video, OntarioMD CEO Robert Fox breaks down how their new Vendor of Record (VOR) program helps reduce liability and streamline adoption of AI scribes across Ontario. If you're a healthcare IT leader evaluating AI documentation tools, this conversation has important considerations for you. What do you think of Ontario's approach to AI in healthcare? Drop a comment below and share your perspective. Don't forget to subscribe for more practical strategies on adopting safe, scalable healthcare IT solutions.Learn more about OntarioMD's AI Scribe Program at https://www.ontariomd.ca/pages/ai-scribe-overview.aspxFind more great health IT content at https://www.healthcareittoday.com/

Central Virginia Health Services knows how crucial it is to automate tasks at scale. According to Kimberly Ferguson, Director of Clinical Operations, their community health centers treat one-third of all Virginia residents, some 46,000 users per year. In this video, Ferguson describes how the Sunoh.ai medical scribe helps their physicians become more productive, form more patient relationships, and reduce burn-out.One of the most interesting things Ferguson did when implementing Sunoh.ai was to leverage an after hours work report from their eClinicalWorks EHR.  This report more commonly known as the "pajama time" report showed when clinicians were working and what they were working on.  After-hours use ("pajama time") was very high when they began, and most of this overtime was spent entering documentation.  Ferguson and the team leveraged this report to identify who could benefit the most from Sunoh.ai.  Plus, they used it to track how after hours work changed after implementing Sunoh.ai.Learn more about Central Virginia Health Services: https://www.cvhsinc.org/Learn more about eClinicalWorks: https://www.eclinicalworks.com/Learn more about Sunoh.ai: https://sunoh.ai/Healthcare IT Community: https://www.healthcareittoday.com/

AI is popping up everywhere in healthcare.  The problem is that there is a lot of vaporware out there which talks of leveraging AI, but hasn't actually implemented it yet.  That's why it was refreshing to learn about Xsolis leveraging generative AI to help Beacon Health System with the challenge that is medical necessity reviews.To really dive into the details, I sat down with Heather Wagner, MBA, BSN, RN, Director of Utilization Review and Case Management at Beacon Health System and Wendy Reynolds, DHA, MBA, BSN, RN, Director of Clinical Consultants at Xsolis.  We kick off the interview by learning about why Beacon Health System originally chose to partner with Xsolis a number of years ago.  Wagner shared the details of that decision and some of the impact their organization experienced moving the largely paper processes into electronic ones. For example, Xsolis enabled their utilization review team to work remotely and serve a higher volume of patients.  Plus, she shared how the move to Xsolis benefited their organization as they added new hospitals – applying Xsolis' standardized processes to achieve more consistency.Learn more about Beacon Health System: https://www.beaconhealthsystem.org/ Learn more about Xsolis: https://www.xsolis.com/Healthcare IT Community: https://www.healthcareittoday.com/

For a long time, the promise that artificial intelligence offered to radiology has been especially exciting. In this video, Thomas Bertinotti, Chief Product Officer and VP of Business Operations USA at Therapixel, describes how that company's AI-based product helps radiologists improve breast cancer detection. MammoScreen is now integrated into the cloud based PACS platform from RamSoft, described here by Rob Sandler, RamSoft's Chief Marketing Officer and Head of Global Partnerships.Learn more about RamSoft: https://www.ramsoft.com/Learn more about TheraPixel: https://www.therapixel.com/Health IT Community: https://www.healthcareittoday.com/

For many healthcare providers, outdated payment systems are causing unnecessary frustration for patients and staff. Plus, these archaic systems and processes are costing providers. Fortunately, leading organizations, like First Choice Neurology, are proving there's a smarter way forward.First Choice implemented eClinicalWorks' healow Payment Services and are now enjoying significant savings each month AND better patient engagement. Find out more in this interview with Jose Rocha.

This video shares an in production use case of an automation with well designed workflow, that overcomes many of the challenges faced by back-office operations in health care. The automation was carried out by Saint Peter's University Hospital, a teaching hospital in New Brunswick, New Jersey, with technology and collaboration from Amitech.Meghan Mehlberg, Vice President of Delivery at Amitech, and Michele Goodman, Practice Administrator for the Women's Health Center at Saint Peter's University Hospital, discuss the target of the automation—a large form required by the state of New Jersey called the Perinatal Risk Assessment (PRA)—the barriers the companies overcame to automate filling out the form, and the resulting benefits.The PRA tracks pregnant patients' clinical, environmental, and psychosocial factors that might indicate a need for special intervention; the aforementioned website says it is "for identifying high risk patients to ensure appropriate care management." The form has grown to 350 fields, some mandatory and others optional which has become quite the burden for staff to complete.Learn more about Amitech: https://amitechsolutions.com/Health IT Community: https://www.healthcareittoday.com/

[SPONSORED] Are AI scribes living up to their hype? Is interoperability finally improving the lives of patients and clinicians? In this video, we dig into how ambient AI and real-world interoperability are giving clinicians time back, reducing documentation stress, and improving care with fewer clicks.Hear directly from Dr. Seth Eaton, Medical Director at MedPeds, as he shares how his team is using eClinicalWorks and tools like Sunoh.ai and healow PRISMA to solve major workflow pain points—without additional burden on staff. You'll learn how AI Scribes is helping catch things doctors miss and how one missed MRI detail led to better care.

Healthcare IT Today was happy to interview the contest winner to learn more about their solution.  Lim Bing Feng and Calvin Koay, Co-Founders of MyHeartRisk, along with Pawan Jindal, Founder & CEO of Darena Solutions, recently joined me to discuss the contest, their innovative solution, and why MyHeartRisk stood out as the winner.It was also fascinating to learn how Feng and Koay were able to come together to participate in the contest.  One of them works in FinTech, but was excited to work on MyHeartRisk, which was based on the other's healthcare informatics research work.  Jindal noted that many of those who participated in the contest brought expertise from outside the healthcare industry.Learn more about MyHeartRisk: https://devpost.com/software/myheartriskLearn more about Darena Solutions: https://www.darenasolutions.com/Healthcare IT Community: https://www.healthcareittoday.com/

[SPONSORED] Tired of clunky patient scheduling systems that frustrate users and overload your call center? This video breaks down how one healthcare organization got 80% of patients to book appointments online—with zero provider pushback and major cost savings.You'll learn how reason-for-visit logic, targeted rollouts, and smart workflow decisions can make self-scheduling a true asset—not another IT headache. Perfect for CIOs, VPs of IT, and digital leaders looking for real-world strategies that work.

What happens when patients, startups, and policymakers all show up in the same room? You get real conversations that matter to health IT leaders—and a clearer view of where the industry is headed.In this video, Shelagh Maloney, CEO at Digital Health Canada - one of the organizers of eHealth 2025 (Canada's largest digital health conference), previews the shifts coming to the big event. From a record number of patient participants to the growing influence of Canadian startups and cross-border collaboration opportunities for U.S.-based vendors and CIOs - this year's conference will once again a must-attend for digital health leaders. What do you think about the role of patients and startups in shaping health IT strategy? Leave a comment below and share your thoughts.Don't forget to subscribe for more conversations on AI in healthcare, digital health strategy, and what's really working for IT leaders in 2025.

Is your practice's front desk still drowning in busywork? Learn how one organization tackled inefficiency head-on with smarter digital check-in, targeted AI, and staff-driven innovation.In this video, you'll hear how internal champions, not just technology, drive long-term success—and why small changes in the right places make the biggest difference.

Russell Senger, Vice President of Community Development at The Beryl Institute, describes in this video the multiplicity of services focused on "improving the patient experience" and how they play out at the Institute's conference.Some of the services that Senger includes in his overview are technologies for digital front doors, bedside devices, entertainment, and patient feedback, along with such low-tech services as valets and laundry. He points out that technology can integrate all these for seamless solutions, and that many have started to incorporate AI.Learn more about The Beryl Institute: https://theberylinstitute.org/Health IT Community: https://www.healthcareittoday.com/

The cornucopia of digital apps for healthcare administration, patient care, treatment, and optimization can be overwhelming, and the growth in AI raises questions of how far to trust each app. Mayo Clinic Platform has created a program to help health IT companies leverage Mayo Clinic Platform data, pursue clinical validation, and get their solutions deployed and adopted by healthcare organizations faster.One of the early companies to start leveraging Mayo Clinic Platform was Dock Health. We sat down for an interview with Dr. Michael Docktor, CEO at Dock Health, and Dr. Sonya Makhni, Medical Director at Mayo Clinic Platform, to learn more about the Platform and how it's helping companies like Dock Health develop solutions more quickly to better serve healthcare customers.Learn more about Mayo Clinic Platform: https://www.mayoclinicplatform.org/Health IT Community: https://www.healthcareittoday.com/

Terry Ciesla, Senior Vice President at ScribeEMR, explains in this video how various AI scribes can be evaluated on the basis on how well they handle complex, obscure, and subtle details.He offers an example of a demo in which ScribeEMR's ScribeRyte AI product accurately diagnosed a rare disease from East African, Leishmania, and then suggested a prescription and coded the diagnosis.In another case ScribeEMR correctly recorded where to send a prescription in a complex situation.Learn more about ScribeEMR: https://www.scribeemr.com/Health IT Community: https://www.healthcareittoday.com/

For most of us, a fax is just a way to get a document from one place to another. But Shawn Freligh, Senior Vice President & General Manager at Upland Software, recognizes that faxes contain important information that automation can inject into health care sites' workflows. In this video, Freligh explains why faxing is still crucial to health care (and other industries) and how Upland Software uses AI and APIs in "making faxes more intelligent."Upland Software's InterFAX service, which has been providing fax service for decades, has employed common AI technologies such as OCR for a long time. Now, their new InterFAX+AI service bundles many common forms of intelligence useful to health care systems.  It's no longer just transferring a document.  It's now creating a smart workflow that saves healthcare organizations time and money.Learn more about Upland InterFAX: https://uplandsoftware.com/interfaxHealth IT Community: https://www.healthcareittoday.com/

Secure file transfer is extremely complicated—particularly in health care, with the variety of data, sources, recipients, protocols, and regulations involved—but it has to become easy. In this video, Gregory Hoffer, CEO at Coviant Software, describes today's requirements for data sharing in health care.First of all, a large healthcare institution might transfer hundreds of thousands of files every day. Partners include payers, pharmacies, government agencies, labs, service providers, and more. Coviant serves many industries, but Hoffer says that health care companies are their biggest customers.Learn more about Coviant Software: https://www.coviantsoftware.com/Health IT Community: https://www.healthcareittoday.com/

Both CMS and value-based healthcare systems are increasingly leveraging data and enhanced communication to transition patients out of acute care more efficiently, support successful post-acute recovery, and reduce readmissions. In this video, Phyllis Wojtusik, RN, Executive Vice President of Value-Based Care at Real Time Medical Systems (Real Time), outlines the key components of an effective care transition process – and how Real Time's data-driven solution and interventional analytics help enable smoother transitions and improved outcomes.Check out our interview with Phyllis Wojtusik from Real Time to learn more about the CMS TEAM model – and how acute and post-acute providers can better coordinate care for improved patient outcomes.Learn more about Real Time Medical Systems: https://realtimemed.com/Health IT Community: https://www.healthcareittoday.com/

In this interview, two health care interoperability leaders make a strong case for the value of the FHIR Business Alliance. We hear about FHIR as a path toward interoperability from Duncan Weatherston, Chief Executive Officer at Smile Digital Health and FHIR Business Alliance Chairperson, and Mario Hyland, Senior Vice President and Founder of AEGIS.net, Inc. and FHIR Business Alliance Board Member and Membership Committee.The Fast Healthcare Interoperable Resources (FHIR) standard, adopted several years ago by HL7, solves data sharing problems through well-defined, vendor-independent APIs, which are the modern approach to interoperability. Although FHIR is fully established and supported by nonprofit organizations, its implementation has been hampered up to now by lack of a strong business focus. The FHIR Business Alliance is bringing companies together to address that.Learn more about FHIR Business Alliance: https://www.fhirball.org/Health IT Community: https://www.healthcareittoday.com/

For 30 years, Stoltenberg Consulting has been providing consulting services and help desk support to hospitals and clinics. As explained in this interview with Kaitlyn Nelson, Director of Account Solutions and Development, Stoltenberg covers the gamut of support needs: strategic planning, implementation support, optimization, maintenance, training, legacy support, and more.Now, many of these same services are available to health centers in the Federally Qualified Health Center (FQHC) program, through the Boston-based organization, Community Technology Cooperative (CTC). This nonprofit, which currently serves Massachusetts FQHCs but is starting to expand nationally, gives its clients access to Epic's EHR and provides go live and EHR end-user support through a partnership with Stoltenberg. In this interview, Karen Serrago, CIO at CTC, explains this work and how the collaboration with Stoltenberg is making Epic accessible and usable for FQHCs.Learn more about Stoltenberg Consulting: https://www.stoltenberg.com/Learn more about Community Technology Cooperative (CTC): https://communitytechnologycooperative.org/Healthcare IT Community: https://www.healthcareittoday.com/

Hospitals rely on thousands of PCs to run daily operations, but how many of them are actually protected? In this interview, Brennen Reynolds, VP of Global Sales Engineering & Professional + Managed Services at Absolute Security, breaks down the hidden vulnerabilities lurking in healthcare workstations—and why security software alone isn't enough. He shares eye-opening stats on just how often critical security controls fail and what IT leaders can do to keep their systems locked down. If your hospital's cybersecurity strategy doesn't include continuous protection and resilience, you might already be at risk.Learn more about Absolute Security at https://www.absolute.com/Find more great health IT content at https://www.healthcareittoday.com/

In this interview, Nat Carruthers, Head of Product at Cactus, discusses the opportunities for better design in the health care space. Change is hard and it's easy "to be a nay-sayer", but Carruthers calls on core change agents at health care organizations to apply patience and dedication to find "quick wins" and build on them incrementally.A sizeable portion of the video looks at the different goals and challenges of health care organizations and fitness companies. Most patients visit their health care providers only once a year, or a few times a year. Keeping the patient engaged is a major concern. Health care organizations also face lots of rules and regulations.Learn more about Cactus: https://www.cactus.is/Health IT Community: https://www.healthcareittoday.com/

In this video, three tech leaders discuss the possibilities currently offered by AI agents in health care. Jason Warrelmann is Vice President of Healthcare Strategy at UiPath, a company in the "agentic AI" space across multiple industries including healthcare. UiPath has partnered with Genzeon to focus on health care technology, represented here by Harsh Singh, General Manager of Healthcare, and Vinit Singhal, Market Segment Leader-Payers.Singh says that health care organizations want a partner who has already performed the AI transformation they desire: "Results, not a promise. The idea stage is over." Warrelmann at UiPath echoes that concern, saying that health care organizations need to "move from a science project to innovation at scale" and that Genzeon offers "credibility."Learn more about Genzeon: https://www.genzeon.com/Learn more about UiPath: https://www.uipath.com/

In this interview, Nora Lissy, VP of Healthcare Consulting & Implementation, and James Kirtley, Senior Software Engineer at Dimensional Insight, break down why speed matters when it comes to healthcare analytics. With tighter budgets and growing data demands, hospitals can't afford to wait months for insights. They share how their approach delivers real results in weeks, not years, and why validating data before making decisions is crucial. Plus, they discuss the biggest data mistakes hospitals make—and how to avoid them. Learn more about Dimensional Insight at https://www.dimins.com/ Find more great health IT content at https://www.healthcareittoday.com/

Discover how technology is reshaping hospital operations according to this panel of experts. Gain insights into workforce transformation strategies and the integration of digital human solutions to enhance efficiency and care delivery. Learn about cutting-edge approaches to optimizing supply chains, while exploring the potential of advanced AI development and emerging AI workloads in driving operational excellence. The panel provided us with the knowledge to tackle today's challenges and unlock new opportunities for hospital innovation.Learn more about Dell Technologies: https://www.dell.com/en-us/lp/industry-healthcare-itLearn more about AMD: https://www.amd.com/en/solutions/healthcare.html

IKS Health has analyzed the clinician's daily activities to uncover 16 tasks that clinicians get "stuck with" and that detract from their core task of patient care. In this interview, Sachin K. Gupta, Founder and Chief Executive Officer, explained that IKS Health has found solutions that relieve clinicians of all these burdens and have combined them into a single platform, in contrast to contracting with 10 or more companies to provide different parts of the solution.Gupta says that IKS Health handles tasks throughout the patient journey. Typical tasks include clinical documentation, coding, processing messages (70% of which don't require clinician involvement at all, he says), and handling prior authorization and denials.Learn more about IKS Health: https://ikshealth.com/Healthcare IT Community: https://www.healthcareittoday.com/

AI drives the automated intelligent document processing provided by the new Concord Connect platform from Concord Technologies, which debuted at ViVE and HIMSS this year.As summed up in this interview with Concord CTO Chris Larkin, Concord Connect uses Straight-Through Processing for HealthCare to classify and extract key information from each document (which could be 200 pages long), then route those incoming documents to the right workflows and eventually the system of record — all with minimal human intervention. The system rates each decision it makes with a confidence level and directs documents with low confidence to a human to ensure accuracy.Learn more about Concord Technologies: https://concord.net/Health IT Community: https://www.healthcareittoday.com/

Not all AI in healthcare carries the same risk. Some applications can be deployed quickly with minimal oversight, while others—like clinical decision support—demand rigorous validation. In this interview, Ben Scharfe, EVP of AI Initiatives at Altera Digital Health, breaks down the difference between low-risk and high-risk AI and why this distinction is critical for CIOs and clinical leaders.Schafre shares real-world examples of AI making an impact today, from reducing administrative burdens to enhancing patient engagement. But where should health systems start? And how do we measure success? Get expert insights on how to approach AI deployment strategically and responsibly.

According to Tom Niehaus, Executive Vice President at CTG, securing your own organization is not enough to prevent attacks. "You might do the best job in the world," but if your suppliers or business associates aren't secure, "your organization remains vulnerable." In this video, Niehaus and Chad Alessi, Managing Director of Cybersecurity at CTG, discuss some of today's challenges and how Artificial Intelligence (AI) and Zero Trust can help.Alessi warns that threat actors are already weaponizing AI to probe networks for vulnerabilities at an unprecedented speed and scale. In response, he advocates for defensive AI systems that can analyze network behavior patterns and detect anomalies invisible to traditional security tools.Learn more about CTG: https://www.ctg.com/industries/healthcareHealth IT Community: https://www.healthcareittoday.com/

MediQuant, according CEO Jim Jacobs, is an "active archive" service, in business since 1999. With the growing importance of AI, MediQuant is supporting customers now on the best and safest ways to use their legacy and archived data for those applications.Jacobs points out AI's huge hunger for data and says that customers "miss a lot of the picture" if they can't draw on historical data.  In fact, many AI applications need to have the full historical data to work effectively. Plus, as with other use cases, the data needs to be taken from disparate sources and cleaned up so that it's accurate and can be consumed.  Mediquant is focused on making the data from disparate legacy systems accessible for healthcare organizations.Learn more about MediQuant: https://www.mediquant.com/Healthcare IT Community: https://www.healthcareittoday.com/