Healthcare IT Today Interviews

What happens when patients, startups, and policymakers all show up in the same room? You get real conversations that matter to health IT leaders—and a clearer view of where the industry is headed.In this video, Shelagh Maloney, CEO at Digital Health Canada - one of the organizers of eHealth 2025 (Canada's largest digital health conference), previews the shifts coming to the big event. From a record number of patient participants to the growing influence of Canadian startups and cross-border collaboration opportunities for U.S.-based vendors and CIOs - this year's conference will once again a must-attend for digital health leaders. What do you think about the role of patients and startups in shaping health IT strategy? Leave a comment below and share your thoughts.Don't forget to subscribe for more conversations on AI in healthcare, digital health strategy, and what's really working for IT leaders in 2025.

Is your practice's front desk still drowning in busywork? Learn how one organization tackled inefficiency head-on with smarter digital check-in, targeted AI, and staff-driven innovation.In this video, you'll hear how internal champions, not just technology, drive long-term success—and why small changes in the right places make the biggest difference.

Russell Senger, Vice President of Community Development at The Beryl Institute, describes in this video the multiplicity of services focused on "improving the patient experience" and how they play out at the Institute's conference.Some of the services that Senger includes in his overview are technologies for digital front doors, bedside devices, entertainment, and patient feedback, along with such low-tech services as valets and laundry. He points out that technology can integrate all these for seamless solutions, and that many have started to incorporate AI.Learn more about The Beryl Institute: https://theberylinstitute.org/Health IT Community: https://www.healthcareittoday.com/

The cornucopia of digital apps for healthcare administration, patient care, treatment, and optimization can be overwhelming, and the growth in AI raises questions of how far to trust each app. Mayo Clinic Platform has created a program to help health IT companies leverage Mayo Clinic Platform data, pursue clinical validation, and get their solutions deployed and adopted by healthcare organizations faster.One of the early companies to start leveraging Mayo Clinic Platform was Dock Health. We sat down for an interview with Dr. Michael Docktor, CEO at Dock Health, and Dr. Sonya Makhni, Medical Director at Mayo Clinic Platform, to learn more about the Platform and how it's helping companies like Dock Health develop solutions more quickly to better serve healthcare customers.Learn more about Mayo Clinic Platform: https://www.mayoclinicplatform.org/Health IT Community: https://www.healthcareittoday.com/

Terry Ciesla, Senior Vice President at ScribeEMR, explains in this video how various AI scribes can be evaluated on the basis on how well they handle complex, obscure, and subtle details.He offers an example of a demo in which ScribeEMR's ScribeRyte AI product accurately diagnosed a rare disease from East African, Leishmania, and then suggested a prescription and coded the diagnosis.In another case ScribeEMR correctly recorded where to send a prescription in a complex situation.Learn more about ScribeEMR: https://www.scribeemr.com/Health IT Community: https://www.healthcareittoday.com/

For most of us, a fax is just a way to get a document from one place to another. But Shawn Freligh, Senior Vice President & General Manager at Upland Software, recognizes that faxes contain important information that automation can inject into health care sites' workflows. In this video, Freligh explains why faxing is still crucial to health care (and other industries) and how Upland Software uses AI and APIs in "making faxes more intelligent."Upland Software's InterFAX service, which has been providing fax service for decades, has employed common AI technologies such as OCR for a long time. Now, their new InterFAX+AI service bundles many common forms of intelligence useful to health care systems.  It's no longer just transferring a document.  It's now creating a smart workflow that saves healthcare organizations time and money.Learn more about Upland InterFAX: https://uplandsoftware.com/interfaxHealth IT Community: https://www.healthcareittoday.com/

Secure file transfer is extremely complicated—particularly in health care, with the variety of data, sources, recipients, protocols, and regulations involved—but it has to become easy. In this video, Gregory Hoffer, CEO at Coviant Software, describes today's requirements for data sharing in health care.First of all, a large healthcare institution might transfer hundreds of thousands of files every day. Partners include payers, pharmacies, government agencies, labs, service providers, and more. Coviant serves many industries, but Hoffer says that health care companies are their biggest customers.Learn more about Coviant Software: https://www.coviantsoftware.com/Health IT Community: https://www.healthcareittoday.com/

Both CMS and value-based healthcare systems are increasingly leveraging data and enhanced communication to transition patients out of acute care more efficiently, support successful post-acute recovery, and reduce readmissions. In this video, Phyllis Wojtusik, RN, Executive Vice President of Value-Based Care at Real Time Medical Systems (Real Time), outlines the key components of an effective care transition process – and how Real Time's data-driven solution and interventional analytics help enable smoother transitions and improved outcomes.Check out our interview with Phyllis Wojtusik from Real Time to learn more about the CMS TEAM model – and how acute and post-acute providers can better coordinate care for improved patient outcomes.Learn more about Real Time Medical Systems: https://realtimemed.com/Health IT Community: https://www.healthcareittoday.com/

In this interview, two health care interoperability leaders make a strong case for the value of the FHIR Business Alliance. We hear about FHIR as a path toward interoperability from Duncan Weatherston, Chief Executive Officer at Smile Digital Health and FHIR Business Alliance Chairperson, and Mario Hyland, Senior Vice President and Founder of AEGIS.net, Inc. and FHIR Business Alliance Board Member and Membership Committee.The Fast Healthcare Interoperable Resources (FHIR) standard, adopted several years ago by HL7, solves data sharing problems through well-defined, vendor-independent APIs, which are the modern approach to interoperability. Although FHIR is fully established and supported by nonprofit organizations, its implementation has been hampered up to now by lack of a strong business focus. The FHIR Business Alliance is bringing companies together to address that.Learn more about FHIR Business Alliance: https://www.fhirball.org/Health IT Community: https://www.healthcareittoday.com/

For 30 years, Stoltenberg Consulting has been providing consulting services and help desk support to hospitals and clinics. As explained in this interview with Kaitlyn Nelson, Director of Account Solutions and Development, Stoltenberg covers the gamut of support needs: strategic planning, implementation support, optimization, maintenance, training, legacy support, and more.Now, many of these same services are available to health centers in the Federally Qualified Health Center (FQHC) program, through the Boston-based organization, Community Technology Cooperative (CTC). This nonprofit, which currently serves Massachusetts FQHCs but is starting to expand nationally, gives its clients access to Epic's EHR and provides go live and EHR end-user support through a partnership with Stoltenberg. In this interview, Karen Serrago, CIO at CTC, explains this work and how the collaboration with Stoltenberg is making Epic accessible and usable for FQHCs.Learn more about Stoltenberg Consulting: https://www.stoltenberg.com/Learn more about Community Technology Cooperative (CTC): https://communitytechnologycooperative.org/Healthcare IT Community: https://www.healthcareittoday.com/

Hospitals rely on thousands of PCs to run daily operations, but how many of them are actually protected? In this interview, Brennen Reynolds, VP of Global Sales Engineering & Professional + Managed Services at Absolute Security, breaks down the hidden vulnerabilities lurking in healthcare workstations—and why security software alone isn't enough. He shares eye-opening stats on just how often critical security controls fail and what IT leaders can do to keep their systems locked down. If your hospital's cybersecurity strategy doesn't include continuous protection and resilience, you might already be at risk.Learn more about Absolute Security at https://www.absolute.com/Find more great health IT content at https://www.healthcareittoday.com/

In this interview, Nat Carruthers, Head of Product at Cactus, discusses the opportunities for better design in the health care space. Change is hard and it's easy "to be a nay-sayer", but Carruthers calls on core change agents at health care organizations to apply patience and dedication to find "quick wins" and build on them incrementally.A sizeable portion of the video looks at the different goals and challenges of health care organizations and fitness companies. Most patients visit their health care providers only once a year, or a few times a year. Keeping the patient engaged is a major concern. Health care organizations also face lots of rules and regulations.Learn more about Cactus: https://www.cactus.is/Health IT Community: https://www.healthcareittoday.com/

In this video, three tech leaders discuss the possibilities currently offered by AI agents in health care. Jason Warrelmann is Vice President of Healthcare Strategy at UiPath, a company in the "agentic AI" space across multiple industries including healthcare. UiPath has partnered with Genzeon to focus on health care technology, represented here by Harsh Singh, General Manager of Healthcare, and Vinit Singhal, Market Segment Leader-Payers.Singh says that health care organizations want a partner who has already performed the AI transformation they desire: "Results, not a promise. The idea stage is over." Warrelmann at UiPath echoes that concern, saying that health care organizations need to "move from a science project to innovation at scale" and that Genzeon offers "credibility."Learn more about Genzeon: https://www.genzeon.com/Learn more about UiPath: https://www.uipath.com/

In this interview, Nora Lissy, VP of Healthcare Consulting & Implementation, and James Kirtley, Senior Software Engineer at Dimensional Insight, break down why speed matters when it comes to healthcare analytics. With tighter budgets and growing data demands, hospitals can't afford to wait months for insights. They share how their approach delivers real results in weeks, not years, and why validating data before making decisions is crucial. Plus, they discuss the biggest data mistakes hospitals make—and how to avoid them. Learn more about Dimensional Insight at https://www.dimins.com/ Find more great health IT content at https://www.healthcareittoday.com/

Discover how technology is reshaping hospital operations according to this panel of experts. Gain insights into workforce transformation strategies and the integration of digital human solutions to enhance efficiency and care delivery. Learn about cutting-edge approaches to optimizing supply chains, while exploring the potential of advanced AI development and emerging AI workloads in driving operational excellence. The panel provided us with the knowledge to tackle today's challenges and unlock new opportunities for hospital innovation.Learn more about Dell Technologies: https://www.dell.com/en-us/lp/industry-healthcare-itLearn more about AMD: https://www.amd.com/en/solutions/healthcare.html

IKS Health has analyzed the clinician's daily activities to uncover 16 tasks that clinicians get "stuck with" and that detract from their core task of patient care. In this interview, Sachin K. Gupta, Founder and Chief Executive Officer, explained that IKS Health has found solutions that relieve clinicians of all these burdens and have combined them into a single platform, in contrast to contracting with 10 or more companies to provide different parts of the solution.Gupta says that IKS Health handles tasks throughout the patient journey. Typical tasks include clinical documentation, coding, processing messages (70% of which don't require clinician involvement at all, he says), and handling prior authorization and denials.Learn more about IKS Health: https://ikshealth.com/Healthcare IT Community: https://www.healthcareittoday.com/

AI drives the automated intelligent document processing provided by the new Concord Connect platform from Concord Technologies, which debuted at ViVE and HIMSS this year.As summed up in this interview with Concord CTO Chris Larkin, Concord Connect uses Straight-Through Processing for HealthCare to classify and extract key information from each document (which could be 200 pages long), then route those incoming documents to the right workflows and eventually the system of record — all with minimal human intervention. The system rates each decision it makes with a confidence level and directs documents with low confidence to a human to ensure accuracy.Learn more about Concord Technologies: https://concord.net/Health IT Community: https://www.healthcareittoday.com/

Not all AI in healthcare carries the same risk. Some applications can be deployed quickly with minimal oversight, while others—like clinical decision support—demand rigorous validation. In this interview, Ben Scharfe, EVP of AI Initiatives at Altera Digital Health, breaks down the difference between low-risk and high-risk AI and why this distinction is critical for CIOs and clinical leaders.Schafre shares real-world examples of AI making an impact today, from reducing administrative burdens to enhancing patient engagement. But where should health systems start? And how do we measure success? Get expert insights on how to approach AI deployment strategically and responsibly.

According to Tom Niehaus, Executive Vice President at CTG, securing your own organization is not enough to prevent attacks. "You might do the best job in the world," but if your suppliers or business associates aren't secure, "your organization remains vulnerable." In this video, Niehaus and Chad Alessi, Managing Director of Cybersecurity at CTG, discuss some of today's challenges and how Artificial Intelligence (AI) and Zero Trust can help.Alessi warns that threat actors are already weaponizing AI to probe networks for vulnerabilities at an unprecedented speed and scale. In response, he advocates for defensive AI systems that can analyze network behavior patterns and detect anomalies invisible to traditional security tools.Learn more about CTG: https://www.ctg.com/industries/healthcareHealth IT Community: https://www.healthcareittoday.com/

MediQuant, according CEO Jim Jacobs, is an "active archive" service, in business since 1999. With the growing importance of AI, MediQuant is supporting customers now on the best and safest ways to use their legacy and archived data for those applications.Jacobs points out AI's huge hunger for data and says that customers "miss a lot of the picture" if they can't draw on historical data.  In fact, many AI applications need to have the full historical data to work effectively. Plus, as with other use cases, the data needs to be taken from disparate sources and cleaned up so that it's accurate and can be consumed.  Mediquant is focused on making the data from disparate legacy systems accessible for healthcare organizations.Learn more about MediQuant: https://www.mediquant.com/Healthcare IT Community: https://www.healthcareittoday.com/

AI is everywhere in radiology—but is it actually making imaging better for clinicians and patients? In this interview, Dr. Ravi Bikram Shrestha, General Manager & Sr. Director of Global Healthcare IT at Canon Medical Systems, shares how AI is being embedded directly into imaging workflows to reduce manual effort, speed up diagnoses, and improve the overall patient experience.From AI-assisted triage that flags urgent cases in real time to imaging suites designed around patient comfort, Canon is proving that innovation isn't just about faster scans—it's about better care. Learn how seamless AI integration, stroke detection advancements, and clinician-focused automation are shaping the future of medical imaging.

In this video, Sandra Johnson, Senior Vice President of Client Services at CliniComp, positions the company's System as a Service (SYaaS) model as a new type of relationship between healthcare organizations and their EHR vendor "making sure you have all the tools, all the services, all device integration, all innovation…provided at no additional cost" she says. Their SYaaS model provides a modern and comprehensive solution that truly alleviates the burden on IT and clinical teams, “it's all about being a trusted partner”.The status quo is no longer acceptable; the market is calling for a New Era of an inclusive, comprehensive & interoperable EHR platform that provides a holistic patient view at a greater value. Regarding the fear of switching EHRs, “it doesn't have to be that way” Johnson emphasizes “our SYaaS can help organizations transition to a new EHR seamlessly”.Learn more about CliniComp: https://clinicomp.com/Health IT Community: https://www.healthcareittoday.com/

One of the most effective—and forward-thinking—frameworks healthcare organizations can embrace to bolster cybersecurity is called Zero Trust. But what does Zero Trust really mean in a healthcare context, and how can it be applied without getting lost in the noise of industry buzzwords? Tamer Baker, Healthcare CTO, and Steven Hajny, Healthcare Technology Evangelist at Zscaler, joined us at the ViVE Conference in Nashville to demystify this concept. With more than a decade of experience delivering secure solutions to healthcare, the duo introduced their new book series, Zero Trust Hospital, designed specifically to help organizations adapt to this paradigm. One book speaks to CxOs and executive decision-makers, while the other is an in-depth guide for architects and IT professionals.Learn more about Zscaler: http://www.zscaler.com/healthcareDownload the Free Zero Trust Hospital Books: https://www.zscaler.com/campaign/zero-trust-hospital?utm_source=HCITToday&utm_medium=vendor-promo&utm_term=digital&utm_campaign=zero-trust-hospital-lpHealthcare IT Community: https://www.healthcareittoday.com/

Radiology has always been ahead of the curve when it comes to adopting new technology—but what's driving its rapid embrace of AI today? In this interview, Vijay Ramanathan, Co-Founder and CEO of RamSoft, breaks down why radiologists demand AI that works seamlessly in their workflow, how smarter imaging systems are improving efficiency, and what IT leaders need to consider when integrating radiology solutions into their hospital's tech stack. With imaging volumes rising and fewer radiologists to handle the workload, AI-powered triage and zero-click automation are no longer nice-to-haves—they're essential. Vijay shares real-world examples of how AI is helping radiologists prioritize urgent cases, reduce reporting time, and deliver results faster to both doctors and patients. If you're a CIO, IT leader, or radiology professional, this conversation is a must-watch. Learn how AI in imaging is making an immediate impact—and why interoperability between radiology systems and EHRs is more critical than ever. Learn more about RamSoft at https://www.ramsoft.com/Find more great health IT content at https://www.healthcareittoday.com/ #HealthIT #radiology #digitalhealth #healthcare #hitsmusic

Many people are dealing with a medication mess. They get prescriptions from different specialties (neurology, cardiology, etc.), who are busy and can't always check for contraindications or adverse effects. The patient then picks up drugs at different pharmacies and uses different payment methods, so that neither pharmacies nor payers know the patient fully. No one tracks the patient as they move to a hospital, rehab, etc. This fragmented approach not only leads to confusion but also increases the risk of preventable medication errors, hospital readmissions, and poor health outcomes.In this video, CEO Hammad Shah lays out the three key goals for medication management: achieving compliance (or adherence), eliminating ineffective drugs, and warning about adverse effects. He goes so far as to aim toward being a "patient advocate."Learn more about Clarest Health: https://clarest.com/Health IT Community: https://www.healthcareittoday.com/

AI is making its way into EHRs, but how do we make sure it actually helps clinicians rather than adding more frustration? In this interview, David Cohen, Chief Product & Technology Officer at Greenway Health, shares how the company is taking a practical approach to AI—focusing on reducing administrative burden, streamlining workflows, and improving efficiency for both clinicians and patients. He also discusses Greenway's partnership with AWS and what it means for customers moving forward. Learn more about Greenway at https://www.greenwayhealth.com/ Find more great health IT content at https://www.healthcareittoday.com/

Medication management is taking a big role in health care today and at HIMSS for several reasons. More medications are coming on the market, providing impressively successful treatments for many conditions. More people of all ages are taking more medications. And specialty medications, which are very expensive, are also burgeoning.In this video, we hear some current expert perspectives on medication management, including the roles of automation and AI, from Dr. Michael Blackman, Chief Medical Officer at Greenway Health, and Dr. Colin Banas, Chief Medical Officer at DrFirst.Learn more about Greenway Health: https://www.greenwayhealth.com/Learn more about DrFirst: https://drfirst.com/Health IT Community: https://www.healthcareittoday.com/

In this interview, we discuss the current state of cybersecurity in health care with a specific focus on impersonation attacks, featuring Ryan Witt, Vice President, Industry Solutions at Proofpoint and Erik Decker, Vice President & Chief Information Security Officer at Intermountain Health.Witt shares many of the learnings from Proofpoint's healthcare customer advisory board where they learn about industry challenges and discuss solutions. He said that attackers particularly seek entry points through IT help desks, which the attackers contact while impersonating some doctor or other staff member. They can learn a lot about the person they're impersonating on the web or from less legitimate sources and answer a lot of the typical questions IT staff ask to validate a caller.Witt recommends looking through the organization chart to look for people that might be low-level and often forgotten, but who have access to sensitive information or systems and might be targetted or impersonated by attackers.Learn more about Proofpoint: https://www.proofpoint.com/usLearn more about Intermountain Health: https://intermountainhealthcare.org/Health IT Community: https://www.healthcareittoday.com/

Rackspace Technology is one of most deeply rooted companies in the cloud space, having started many years before Amazon.com entered the market with S3, at a time when we spoke of "hosted services" rather than the "cloud." In this video, PV SubbaRao, Senior Vice President of Healthcare and Life Sciences at Rackspace, offers guidance to healthcoare firms in adopting or making better use of cloud services.For both companies new to cloud computing and those who are well established there, he advises looking "beyond infrastructure" and seeking new ways to use data to incrementally create new forms of value.Learn more about Rackspace Technology: http://www.rackspace.com/HealthcareHealth IT Community: https://www.healthcareittoday.com/

Northwell Health, a health care system based on the region in and around New York City, has implemented Smart TV and digital whiteboard solutions from eVideon called Vibe Health to create "smart rooms." According to Juan A. Contreras, CPXP, Director, Patient Experience at North Shore University Hospital/Northwell Health, smart means not just capturing a lot of information, but using it to deliver better care. This video highlights insights about patient care and team coordination from Contreras and Joseph A. Narvaez, Assistant Vice President, for Business Intelligence, Office of Patient and Customer Experience at Northwell Health.Learn more about Northwell Health: https://www.northwell.edu/Learn more about eVideon: https://www.evideon.com/Health IT Community: https://www.healthcareittoday.com/

The creation of the not-for-profit CommonWell Health Alliance in 2013 was a turning point for data use and interoperability in the U.S. health care market. Many of the largest EHR vendors, clinicians, and others came together to cooperate on carrying out the mission of the HITECH act and the foundations for value-based care.This video interviews Paul L Wilder, Executive Director, and Liz Lewis, Director of Product, at CommonWell Health Alliance. They talk about the increase in the size of health care documentation, the Alliance's increasing integration of payers, the importance of patient access to records, and more.Learn more about CommonWell Health Alliance: https://www.commonwellalliance.org/Health IT Community: https://www.healthcareittoday.com/

PointClickCare isn't just talking about AI—it's proving its value. In this interview, Dean Slawson, VP of Advanced Technology, breaks down how the company is taking a responsible approach to AI, ensuring that it delivers real clinical benefits without adding unnecessary risk. He discusses their recent peer-reviewed study in JAMDA, why transparency matters, and how AI can be a trusted tool for clinicians instead of just another black box. If you're wondering how AI can actually work in healthcare, this is a conversation you will want to watch. Learn more about PointClickCare at https://pointclickcare.com/ Find more great health IT content at https://www.healthcareittoday.com/

Virtual care at the bedside is more than just a convenience—it's becoming a critical tool for hospitals facing staffing shortages and rising patient demands. In this interview, Mike Brandofino, President & COO at Caregility, and Susan Krisiniak, Chief Nursing Officer, break down how virtual nursing and AI-powered monitoring are improving patient care and easing the workload for overburdened staff. They also share their vision for the hospital room of the future, where smart technology enhances safety, efficiency, and clinical collaboration. Could virtual nurses and remote monitoring be the key to better inpatient care? Watch now to find out.Learn more about Caregility at https://caregility.com/Find more great health IT content at https://www.healthcareittoday.com/

In this far-ranging interview, Ajay Kapare discusses the goals and collaborative methods of ELLKAY from his perspective as its new President & CEO.  Kapare is one of the most connected people in healthcare IT and so we were excited to learn about what's next for ELLKAY and their partners with him as the new CEO.ELLKAY provides interoperability solutions, planning to be "anything and everything around data and interoperability." Kapare describes the company as an "enterprise data management" partner, knowing how to get data out of silos. He mentioned their LKOpera service, "healthcare data on demand" which is being leveraged by a wide variety of healthcare organizations.Learn more about ELLKAY: https://ellkay.com/Health IT Community: https://www.healthcareittoday.com/

Steve Heard, Chief Innovation Officer at J2 Interactive, presents a strategy in this interview for dealing with new forms of data known as Social Determinants of Health (SDoH) and how traditional HIEs can evolve to help organizations exploit this data.Heard points out that SDoH has the strongest impacts on people who are poor, isolated, or otherwise marginalized, but that those populations have impacts on the health of everybody else. He therefore urges policy-makers not to "abandon" these people or ignore the needs indicated by the data.Learn more about J2 Interactive: https://www.j2interactive.com/Health IT Community: https://www.healthcareittoday.com/

The health care system wastes an estimated $150 billion each year because patients can't get transportation to their preventative care appointments. This is the problem addressed by Kinetik, a company that manages non-emergency transportation (NEMT) for health care.In this interview, we hear about the far-reaching consequences of poor transportation coordination and the benefits of modern RCM in transportation from Elizabeth Jepsen, Chief of Staff at Kinetik, and Denise Kajanoff, Senior Vice President of Payer Strategy and Growth.Learn more about Kinetik: https://kinetik.care/Health IT Community: https://www.healthcareittoday.com/

Diana Van Blaricom, SVP, ERP Strategy at ROI Healthcare Solutions, says that the surge of EHR adoption in the wake of the 2009 HITECH Act has played itself out, and many organizations are turning to ERP systems to improve operations. But as explained in this video by Van Blaricom and Jeff Tennant, Executive Vice President of AI/HIS Strategy and Services, many organizations miss out on millions of dollars of savings because they don't understand the legacy systems in place, or how to maximize their use of the new systems.Learn more about ROI Healthcare Solutions: https://roihs.com/Health IT Community: https://www.healthcareittoday.com/

What if the key to better patient outcomes isn't more reminders but smarter ones? In this interview, Chandra Osborn, Chief Behavioral Officer at Adhere Health, explains how behavioral science can help patients stick to their care plans—without feeling pressured or overwhelmed. She breaks down why traditional engagement strategies fall short and how small, well-timed nudges can make all the difference. If you're looking for a fresh approach to patient adherence, this is a must-watch!Learn more about AdhereHealth at https://adherehealth.com/ Find more great health IT content at https://www.healthcareittoday.com/

This video explains how IKS Health is expanding its ambient scribe solutions with a combination of generative AI and human review. Andrew Dickmeyer, VP of Product, says that some customers still prefer human scribes. When they choose a generative AI scribe, IKS Health gives them a choice of three options. Scribble Now produces a fully automated note within two minutes of the end of the interview. Scribble Swift adds a review by a medical scribe to catch hallucinations and check for accuracy in general. Scribble Pro adds review by clinicians plus IKS Health's coding service.Learn more about IKS Health: https://ikshealth.com/Health IT Community: https://www.healthcareittoday.com/

What does patient access really mean, and how can we make it better? Adam Mariano, General Manager of Healthcare at LexisNexis Risk Solutions, tackles this question head-on. In this interview, he discusses why patient access is more than just a DEI issue and shares what healthcare organizations can do to remove barriers to care. Plus, he gives a sneak peek into what LexisNexis Risk Solutions is working on to help hospitals and payers improve access with better data and real-time insights. Learn more about LexisNexis Risk Solutions at https://risk.lexisnexis.com/healthcare Find more healthcare marketing stories at https://swaay.health

Drew Ivan, Chief Strategy Officer and Chief Architect at Rhapsody, a global leader in digital health enablement, describes in this interview their recent addition of machine learning to their Enterprise Master Patient Index (EMPI) tool.Patient matching is hard work and there are risks both to making an incorrect match and to maintaining separate records for the same patient. An incorrect match runs the risk of a HIPAA violation where patient information is shared incorrectly and if the patient information is stored in two records that can lead to care issues where the clinician doesn't have access to the patient's full record.Learn more about Rhapsody: https://rhapsody.health/Health IT Community: https://www.healthcareittoday.com/

Infinx applies AI to revenue cycle management in health care to provide organizations a superior result. Navaneeth Nair, its Chief Product Officer, views AI refinement as a life cycle in which humans constantly monitor and evaluate its results, giving AI feedback so that it keeps up with the evolution of RCM.Essentially, at Infinx, AI takes on the large volume of low-complexity tasks in order to free human experts to handle the more rare high-complexity tasks.Learn more about Infinx: https://www.infinx.com/Health IT Community: https://www.healthcareittoday.com/

Clearsense creates and manages data lakes for health care sites, retrieving data from multiple sources and supporting multiple applications from different vendors. In this video, CEO and Board Member Jason Z. Rose and CTO Jonathan Cook describe the rebranding of Clearsense as a data enablement platform, and the context in which their ReviveCS and RevealCS products operate.Rose says that their products help with the three overarching challenges recently identified by Gartner: cost reduction, revenue creation, and addressing cyberrisk. He also cites estimates that 20-30% of the applications used at health care sites are bloat.Learn more about Clearsense: https://clearsense.com/Health IT Community: https://www.healthcareittoday.com/

In this interview, Dr. Samir Shah, Chief Medical Officer at Qure.ai, shares why achieving FDA approval is crucial for their AI solutions and for fostering trust in the technology. Dr. Shah discusses how their FDA-cleared tools are assisting clinicians with diagnosing lung cancer, detecting fractures, and identifying critical abnormalities in medical imaging. Learn about Qure.ai's commitment to ensuring safety, accuracy, and transparency in AI development—and how these factors are making a tangible difference for patients and providers. Learn more about Qure.ai at https://www.qure.ai/ Find more great health IT content at https://www.healthcareittoday.com/

AI scribes are everywhere, but not all of them actually make life easier for clinicians andadministrators.Healthcare IT Today sat down with Nikhil Buduma, Co-Founder and Chief Scientist at AmbienceHealthcare to find out what differentiates on AI scribe solution from anotherand why considering non-clinical users of generated notes is critical. Buduma alsoshares details on Ambience's recent win at Cleveland Clinic and why top healthsystems are turning to their platform. Learn more about Ambience at https://www.ambiencehealthcare.com/

Our avid readers may remember my review of the ElliQ by Intuition Robotics.  ElliQ is a robot designed to help the aging population live healthier and happier.  That's how I'd describe my father-in-law's experience with ElliQ.  The robot has become part of the family and created a great connection between my father-in-law and myself.While at the CES conference, I had a chance to sit down with Dor Skuler, CEO and Founder at Intuition Robotics, to talk about the latest with ElliQ.  The interview was a lot of fun because along with covering the industry, I'm now a real use of ElliQ.  Plus, it was exciting to hear about the new family and caregiver features they were building into the ElliQ app.Learn more about Intuition Robotics: https://www.intuitionrobotics.com/Health IT Community: https://www.healthcareittoday.com/

In 2019, iScribeHealth recognized that AI could produce accurate doctors' notes, and that the company would no longer need the 120 human scribes it was offering clients. But it kept the leading experts among those scribes to work closely with them to review the notes being generated by AI to make sure they could reproduce the physician's style as well as documenting the information being recorded accurately.According to iScribeHealth CEO & Co-founder Pat Williams, intensive personal attention to the physicians being onboarded is a differentiating advantage for the company. Fast results (“speed to value”) is another differentiator, and deep integration with EHRs is a third.Learn more about iScribeHealth: https://www.iscribehealth.com/Health IT Community: https://www.healthcareittoday.com/

Front desks and call centers in health care struggle with overloads at peak times, according to Ada Andruszkiewicz, COO & Co-founder at Talkie.ai. At 8:00 or 9:00 in the morning, staff may have to deal with 20 times as many calls as they get at other times of the day.Health care institutions can't scale the staff to handle these interactions, 70% of which take place on voice calls. Andruszkiewicz says that a patient often waits more than four minutes just for a call to be picked up. The providers miss 30-40% of the calls.Learn more about Talkie.ai: https://talkie.ai/Health IT Community: https://www.healthcareittoday.com/

Withings has long been known for smart wellness devices for consumers—first scales, then blood pressure monitors and other products—but it is a little shift in gears for them to offer a new blood pressure monitor, BPM Pro 2, specifically to be used by patients connected to their clinicians. In this short video, Antoine Robiliard, VP of Health Solutions at Withings, explains the purpose and use of the device. He also describes some of the advantages of smart health-related devices in the home.Learn more about Withings: https://withingshealthsolutions.com/Health IT Community: https://www.healthcareittoday.com/

Geisinger, a major health care provider and medical education center, has what is probably the largest public cloud-based instance of Epic in the industry. In this video interview with Marlin Moyer, Associate Vice President of Electronic Health Records and Clinical Systems at Geisinger, offer details about the planning and execution of their move to AWS, and the benefits they've experienced.Geisinger still maintains two data centers, but found that managing large applications on-premises was becoming increasingly costly and complex. They have succeeded in moving 40% of their servers with most of their applications to AWS. The reason they can't move all their applications is that some vendors don't yet support cloud instances.Learn more about Geisinger: https://www.geisinger.org/Health IT Community: https://www.healthcareittoday.com/

At RSNA24, Fujifilm unveiled major updates to its enterprise imaging platform, including a high-speed viewer, AI orchestration, and new mammography tools. In this interview, Sara Osberger and Jeanmarie Rogers break down how Fujifilm is making remote reading as fast as in-hospital work, why AI flexibility matters for radiologists, and how their latest breast imaging advancements help clinicians see more than ever before.Learn more about FujiFilm at https://www.fujifilm.com/us/en