Healthcare IT Today Interviews

We recently had the chance to sit down with Rajeeb Khatua, MD, Chief Operating Officer at ReMedi Health Solutions, and Sara Helvey, MD, Chief Clinical Information Officer at Care New England to talk about the Epic Go-Live experience at Care New England. In our discussion, we dive into some of the specialized training and support Remedi Health Solutions provided leading up to, during, and after their Epic Go-Live.Learn more about Care New England: https://www.carenewengland.org/Learn more about ReMedi Health Solutions: https://www.remedihs.com/Healthcare IT Community: https://www.healthcareittoday.com/

Family Health Centers in Louisville, Kentucky adopted the ambient note-taking tool from Sunoh.ai to cut down on doctors' filling out notes during family times in the evenings and even way into the night. In this information-rich interview, Chief Clinical Informatics Officer Cynthia Cox discusses how Family Health Centers adopted Sunoh.ai and the main ways it's helped them on this key goal and others.The initiative came about after a few doctors heard of ambient scribes and wanted to try it. The health center started by offering the tool to these doctors, but then realized it had a great opportunity to reach out and introduce it to other doctors experiencing burn-out. A demo video of the tool in action was enough to persuade many to use it. Family Health Center EHR trainers came into the practice to work side-by-side with doctors, training them on Sunoh.ai. And the doctors are happy with the change with many of them using the scribe for more than 90% of their notes.Learn more about Family Health Centers: https://www.fhclouisville.org/Learn more about eCW: https://www.eclinicalworks.com/Healthcare IT Community: https://www.healthcareittoday.com/

At HIMSS26, Legacy Data Access CEO Shawn Fichter joined us to talk about why health systems should transition from holding on to legacy applications to a more strategic approach that makes access to their historical data easier and more purposeful.Post-COVID cost pressures and a wave of point solutions left many organizations drowning in siloed data. Fichter argues the problem runs deeper than technology choices. When left unmanaged, legacy applications quietly become security liabilities and information dead-ends. M&A activity only compounds the chaos by generating duplicate and orphaned systems with no clear need for access.The antidote, he suggests, is a proactive archival strategy built around use cases rather than applications. That means engaging clinicians, HIM managers, finance and HR leaders, and research teams to understand how they actually need to access information, and then designing a governance approach that balances ease of use with a defensible risk profile. Getting that balance right also has a direct payoff: optimized data management reduces the overhead required for routine reporting and release-of-information work.Learn more about Legacy Data Access: https://www.legacydataaccess.com/Healthcare IT Community: https://www.healthcareittoday.com/

Over the decades, IT systems proliferate at health care systems, particularly when individual departments install solutions optimized for their particular use case. Jim Jacobs, CEO at MediQuant, points out that users tend to rely on existing systems and resist having them taken away. But consolidation can help customers meet their defined priorities: reducing cyber exposure, tech footprint, and costs.  A structured application rationalization approach and tool can provide the data needed to make those decisions.Learn more about MediQuant: https://www.mediquant.com/Healthcare IT Community: https://www.healthcareittoday.com/

I think that every reader who has followed health IT companies would agree when Clay Holderman, CEO of AVIA, in a recent interview with Healthcare IT Today says, “There is so much noise in the market, it's impossible to sift through.” AVIA has been offering knowledge and expertise to health care institutions for years. Following their recent acquisition of Panda Health, they now evolved their marketplace into an “intelligence platform” that enables clients to access all the combined health IT research from AVIA and Panda Health.The insights on the AVIA intelligence platform include a range of materials on types of healthcare technology and vendors (which Holderman likes to call “solution companies”). The platform is free to both providers and vendors, on a freemium model. AVIA has created its own objective research on 115 categories (each with a buyer's guide and objective lists of leading vendors) and over 6k digital health vendors. Vendors also have a place to provide their own marketing materials and other information that potential clients might find useful.Learn more about Avia: https://aviahealth.comHealthcare IT Community: https://www.healthcareittoday.com/

Aledade has been supporting primary care organizations to succeed in value-based care arrangements since 2014. By providing the resources, technology, and data necessary for success, Aledade enables clinicians to focus on what matters most: the patient. As Aledade's Co-founder and CEO, Farzad Mostashari, MD, often says, the company's goal is to make it more profitable to prevent a stroke than to treat one.We recently sat down with Jonas Goldstein, Senior Vice President of Transformation at Aledade, and Jeremy Presley, MD, who runs a primary care practice in Kansas, and also serves as an Aledade Regional Medical Director in that area, to discuss Aledade Assist. In our discussion, they both dive into how Aledade Assist is surfacing relevant health data and insights at the point of care. Plus, they share their unique approach to integrating this data and information within the EHR workflow.Learn more about Aledade: https://aledade.com/Healthcare IT Community: https://www.healthcareittoday.com/

The Empty Promise of Automated Outreach and The Messy Reality of Human Connection.Healthcare relies too heavily on automated text messages to fix complex human problems. People do not skip their medications just because they are forgetful.Chandra Osborn, Chief Experience Officer at AdhereHealth, breaks down what actually works to keep patients on track. She shares how her team moves beyond simple nudges to address real world barriers like food insecurity and caregiving stress. You will learn how the right mix of technology and human empathy directly impacts patient outcomes and Star ratings.

The financial realities in rural healthcare in particular are quite challenging.  That's why I was really excited by the opportunity to talk with Bryant Blay, CFO at Montgomery County Memorial Hospital + Clinics (MCMH) in southwest Iowa, about some of the financial realities they face.  A big part of their efforts to manage these financial challenges included leveraging the Multiview ERP to give them more visibility into their financial systems and reframe the culture of the organization. Joining the conversation was Mike Johnson, President and CEO of Multiview ERP, who shared his perspective on why many rural healthcare organizations struggle to access the financial clarity they need and what's changing.Learn more about Multiview ERP: https://multiviewcorp.com/Learn more about Montgomery County Memorial Hospital + Clinics: https://www.mcmh.org/Healthcare IT Community: https://www.healthcareittoday.com/

AI was supposed to save radiology. Instead, it often just adds more noise to an already crowded screen. We don't need more standalone tools; we need better AI orchestration.Healthcare IT Today sat down with Vijay Ramanathan, CEO and Founder of RamSoft. He discussed how his team delivers "negative clicks" in medical imaging. You will learn how embedding AI directly into the RIS and PACS layers automates scheduling and prior authorizations. This approach takes the busy work off your plate so staff can focus on patient care.

Data migrations are notoriously painful. Legacy systems trap your data and juggling multiple vendors usually guarantees missed deadlines and blown budgets.Jim Hammer, Chief Operating Officer at Harmony Healthcare IT, discusses the messy reality of moving historical patient records. Hammer shares why health systems are rapidly consolidating their migration partners to a single vendor. He also reveals how to turn static archive data into an active asset for artificial intelligence and research while staying compliant with information blocking rules.

Gurpreet (GP) Singh, SVP, Interoperability Strategy & Solutions at ELLKAY, shared in our recent interview that the exchange of health care data between organizations is still a "luxury." Although standards for representing data are in place and a lot of progress has been made, organizations are still operating with "silos" of data and aren't able to derive the value it promises in AI and other applications.Every organization should combine its data into a single platform that handles the three aspects of data: the data network (its sources), universal access to data, and data aggregation (which includes normalization and data quality). ELLKAY is well positioned to create this platform, because it works with lab data, hospitals, ambulatory facilities, and legacy data.Learn more about ELLKAY: https://www.ellkay.com/Healthcare IT Community: https://www.healthcareittoday.com/

Healthcare organizations generate enormous amounts of safety and operational data—but much of it remains fragmented across disconnected systems.In our recent interview with Rachini Moosavi, Chief Analytics Officer at UNC Health, and August Calhoun, President of North America at RLDatix, a global provider of safety, workforce, and data solutions for healthcare organizations, we discussed how AI systems and integrated solutions support a culture of safety at provider organizations.Learn more about UNC Health: https://www.unchealth.org/homeLearn more about RLDatix: https://www.rldatix.com/en-nam/Healthcare IT Community: https://www.healthcareittoday.com/

Although Epic is a large, expensive product historically used by institutions with deep pockets, it is increasingly also the choice of community health centers, tribal health facilities, and other ambulatory practices. In our recent interview with two health IT leaders from Med Tech Solutions: Kaitlyn Nelson, Director, Strategic Accounts, and Imran Siddiqui, Chief Client Officer, we explore the process of adopting Epic even at these relatively smaller organizations.Learn more about Med Tech Solutions: https://medtechsolutions.com/Healthcare IT Community: https://www.healthcareittoday.com/

EHR downtime is inevitable. Cyberattacks, network outages, and even planned system upgrades can disrupt access to patient records, placing care delivery, patient safety, and operations at risk.In this video, Jackie Rice, Vice President and Chief Information Officer at Frederick Health, shares how her organization proactively prepared for EHR downtime by moving away from paper-based workflows to a near real-time digital environment that mirrors the EHR user experience. Ryan Dickerson, President of IPeople Healthcare (now part of RLDatix), explains how a purpose-built data resiliency solution supports safe, uninterrupted care during both planned and unplanned outages.Built for MEDITECH EHR environments, IPeople's Offline Suite captures near real-time clinical data in a secure on‑premises system, with optional cloud replication. When the primary EHR or local network is unavailable, clinicians maintain uninterrupted access to critical patient information through familiar workflows, without reverting to paper-based processes.Watch to learn how healthcare organizations are safeguarding patient safety, reducing operational risk, and ensuring readiness for EHR downtime.Learn more about iPeople Healthcare: https://www.ipeople.com/Learn more about Frederick Health: https://www.frederickhealth.org/Healthcare IT Community: https://www.healthcareittoday.com/

At the recent HIMSS annual conference, we collaborated with AMD at the Dell Technologies to feature thought leaders in healthcare technology. With this panel we discussed how cutting-edge advancements in Artificial Intelligence (AI) and High-Performance Computing (HPC) are revolutionizing healthcare workflows, driving operational efficiency, and enabling better patient outcomes.Check out our full list of panelists:* Khalid Turk, Chief Healthcare Information Technology Officer | Santa Clara County Health System* Ed Marx, Former CIO and CEO | Marx Advisory* Harini Malik, Global Strategic Biz Dev Head for Healthcare | AMD* Connie W Hebert, MBA, RN-BSN, Healthcare CNO | Dell TechnologiesLearn more about Santa Clara County Health System: https://health.santaclaracounty.gov/homeLearn more about Marx Advisory: https://www.marxadvisory.com/Learn more about AMD: https://www.amd.com/en/solutions/healthcare.htmlLearn more about Dell Technologies: https://dell.com/HealthcareHealthcare IT Community: https://www.healthcareittoday.com

Clinicians do not have time to switch screens to search for medical evidence. Forcing them to open another application to find answers just adds to their cognitive load.Healthcare IT Today sat down with Derrick Leung from the BMJ Group. We discussed how his organization is rethinking the delivery of medical evidence. You will learn why they are moving their knowledge base directly into the clinical workflow via an API and using human curation to ground AI tools.

Behavioral health units require strict safety measures. That often means no bedside phones. Taking away the phone completely broke the standard meal ordering process at UCHealth.Healthcare IT Today sat down with Jenna Sampson, Nutrition Systems Coordinator at UCHealth. We discussed how her team turned this intentional constraint into a massive operational win. You will learn how they deployed an existing mobile app from Illumia to solve their challenge and along the way, how they addressed a free-text allergy risk in their Epic EHR along the way.

In this video, Paul L Wilder, Executive Director of the CommonWell Health Alliance, discusses the spread of health data exchange as it involves not just providers but new actors such as payers, public health, and patients themselves.CommonWell, a nonprofit QHIN that started in 2013 and has an enormous reach today, contains IT vendors ranging from startups to big EHR vendors, and providers now as well. For a long time, Wilder says, EHRs supported only unidirectional data exchange: they would allow it to be extracted but not inserted. Now it's more bidirectional.Learn more about CommonWell Health Alliance: https://www.commonwellalliance.org/Healthcare IT Community: https://www.healthcareittoday.com/

Healthcare organizations bleed money through disconnected food service systems. It takes more than a spreadsheet to fix a broken supply chain.Healthcare IT Today sits down with Arun Ahuja, SVP and GM for Healthcare, and Aric Alibrio, SVP of Sales and Client Success at Illumia. They discuss the hidden risks of fragmented nutrition technology. Viewers will learn how unifying these systems protects patient safety and uncovers massive cost savings.

Generative AI is powerful but its unpredictable nature can create compliance risks for health systems, especially for revenue cycle. You cannot afford to guess how an algorithm arrived at a billing code.Healthcare IT Today sat down with Chetan Parikh, Founder and CEO of RAAPID. We discuss how their neuro-symbolic AI moves risk adjustment away from opaque models to a fully transparent approach. Viewers will learn how to balance revenue capture with strict regulatory compliance while reducing the mental load on medical coders.

In our latest clinical deep dive, Dr. Caleb Masterson from B&B Sinus and Allergy Relief Centers) and Dr. Joel Salamon, Medical Director of Pain Management at ModMed, explore the impact of removing screens from the exam room.For Masterson, an ENT specialist, this technology goes beyond saving time—it's reviving the independent medical practice.Learn more about B&B Sinus and Allergy Relief Centers: https://www.bnbsinusandallergy.com/Learn more about ModMed: https://www.modmed.com/Healthcare IT Community: https://www.healthcareittoday.com/

Healthcare CIOs are under pressure to deliver faster insights, safer care, and sustainable operations—without adding complexity. In this joint NVIDIA and Dell Technologies panel at HIMSS26, leaders from across the ecosystem explored how imaging, connected devices, and clinical edge AI are converging to transform care delivery.Here's a look at our panel of experts:* Rebecca Woods, Former CIO and Founder & CEO | Bluebird Leaders* Yu Liu, Co-Founder and CTO | Heidi* Dan Schneider, Professional Visualization Solution Specialist | NVIDIA* Sandra Colner, GM Global Healthcare & Life Sciences | Dell TechnologiesLearn more about Bluebird Leaders: https://www.bluebirdleaders.org/Learn more about Heidi: https://www.heidihealth.com/en-usLearn more about NVIDIA: https://www.nvidia.com/en-us/industries/healthcare-life-sciences/Learn more about Dell Technologies: https://dell.com/HealthcareHealthcare IT Community: https://www.healthcareittoday.com/

Buying more software does not automatically equal higher productivity in radiology.Vijay Ramanathan, CEO at Ramsoft, and Charlie Lamb, CEO at Lamb Technologies, break down the realities of modern medical imaging. They explain why successful IT deployments require deep workflow integration instead of just dropping off a new product. Viewers will learn how to shift from reactive break-fix IT to continuous optimization that actually helps clinicians do more with less.In addition, hear how a long-term partnership between a service provider and solution vendor has evolved through years of collaboration in a changing healthcare environment – and how that parallel evolution has helped both organizations.

Physicians are drowning in pajama time and rework. If your current system feels like a digital weight around your neck, it is because it was built for a world that no longer exists.Healthcare IT Today sat down with Richard Atkin, CEO, and Dr. Michael Blackman, Chief Medical Officer at Greenway Health, at HIMSS26. We dig into their new AI platform, Novare. You will hear exactly why they stopped adding features onto old technology and how they use agentic AI to make clinical documentation a natural byproduct of the visit.

We spend all our time obsessing over the latest healthcare software and completely forget about the electricity needed to run it. Health systems are rapidly hitting a physical wall as new AI tools demand more power than existing buildings can handle.Healthcare IT Today sat down with Malcolm Murray from Schneider Electric to discuss this exact problem. He breaks down why hospitals must prioritize their electrical infrastructure before deploying low-latency edge AI or robotic surgery tools. You will learn why planning microgrids and smarter facilities right now prevents massive headaches at the 11th hour.

Data sharing in healthcare is deeply broken. Waiting years for federal rules to take effect only hurts patients and frustrates IT teams. We need a faster approach.Healthcare IT Today sat down with Amy Gleason, Administrator at the US Digital Service and Strategic Advisor to CMS and HHS. She breaks down the new CMS Health Tech Ecosystem pledge and explains how the industry is voluntarily coming together to solve interoperability right now. You will hear the inside details on the push for a National Provider Directory, strict identity verification, and the plan to finally kill the medical clipboard.Are we ready to ditch the clipboard in healthcare? Drop your thoughts below.

Security in healthcare feels like an unwinnable race right now. Threat actors move incredibly fast, leaving hospital networks highly exposed.Healthcare IT Today sat down with Patrick McGill, President and CEO of Community Health Network, and Jon Brown, CIO at TripleKey. They discussed why traditional patching cycles and static security audit reports no longer protect patient safety. They explain how switching to continuous, real-time monitoring helps health systems spot vulnerabilities and fix them the same day.Are you still relying on annual security audits to protect your network? Share your thoughts in the comments.

[SPONSORED] If your patient access team feels stretched thin, you're not imagining it. Most organizations are carrying more demand than their current workflows can handle.In this interview, Jenna Hagan, Vice President of Product Marketing at NextGen Healthcare (NextGen), breaks down what happens when AI starts handling the routine work that slows practices down. She shares how one organization saved more than 700 staff hours in six months, why patients often don't realize they're talking to AI, and how smarter data signals can flag burnout risk and reduce no-shows. It's a clear look at what practices are gaining from the Closed Loop solution right now.

Safety incidents in healthcare cause tremendous patient suffering—and they also create major financial and operational consequences for health systems. The challenge is that most organizations don't have enough time, staff, or resources to fully investigate every incident or near miss. According to August Calhoun, president of North America at RLDatix, a global provider of safety, workforce, and data solutions for healthcare organizations, the key to improving safety isn't simply reporting more events, it's treating safety as a data issue.Learn more about RLDatix: https://www.rldatix.com/en-nam/Healthcare IT Community: https://www.healthcareittoday.com/

You always know an interview is special when it gives you the chills as you listen to the stories.  That was my experience when I met with 86Borders at the recent HIMSS conference.  86Borders counsels people in vulnerable populations who disproportionately suffer from chronic health conditions. These people face multiple barriers, such as in cost, transportation, and time commitments. Furthermore, they often have an "inherent distrust of the health care system," according to Co-Founder and CEO Dan McDonald.A vivid example of the impact 86Borders can have was offered by VP of Quality Lauren Barca, who summed up their approach as "empathy first." A 51-year-old woman had missed her mammograms for nine years, burdened by working multiple jobs and taking care of children and grandchildren. An 86Borders care coordinator engaged with her, explained the importance of mamm0grams, and set her up to take one that turned up a treatable cancer. 86Borders then helped her navigate the health care system and go into remission.Learn more about 86Borders: https://www.86borders.com/Healthcare IT Community: https://www.healthcareittoday.com/

In our recent interview with Pinaki Saha, CEO & Founder at Anshar AI, he put some numbers on the problems that are commonly cited in healthcare billing and revenue. Saha shared that 40-50% of medical claims are denied, and that it can take up to 14 hours for a human to figure out how to get around the denial, so the provider often abandons the claim. Saha also suggests that doctors are spending half their time on administrative work, and that it can take ten hours to get approval for a high-cost medicine.Lots of providers are interested in how agentic AI can solve problems, but they get overwhelmed by the variety of products offered. Saha recommends picking a small project with a clear goal as a pilot. And two products from Anshar AI, PriorAuthPilot and DenialFighter, seem to fit that agenda.Learn more about Anshar AI: https://anshar.ai/Healthcare IT Community: https://www.healthcareittoday.com/

The healthcare industry loses billions to fraud every year and struggles with dangerous patient matching errors. We often treat these as back-office problems to fix later. They are actually severe clinical risks that need immediate attention.Jay Meier, Chief Identity Technology Strategist at FaceTec, joins Healthcare IT Today to discuss the realities of healthcare fraud and duplicate records. He breaks down how relying on basic passwords leaves health systems vulnerable and explains how verifiable human liveness completely changes the equation. You will learn why keeping biometric data out of centralized databases protects patients and how dual verification (different than two-factor authentication) at the point of care can stop phantom claims permanently.

Feed bad data into an artificial intelligence model and it will confidently lie to you. AI is a pattern matcher with zero intuition. It will simply scale your existing data mistakes at a terrifying speed. Proper data governance is the only way to prevent this.Healthcare IT Today sat down with James Kirtley, Senior Software Engineer, and Julie Lamoureux, Senior Healthcare Consultant, from Dimensional Insight. They break down the messy realities of hospital consolidation and the hidden friction of dirty data . You will learn how establishing clear data rules ends executive arguments over conflicting spreadsheets . This approach builds internal trust and acts as a fast track to better leadership decisions .

It can be hard to justify expenditures on security by citing their ROI or financial impact. Jeremy Molnar, Principal Cybersecurity Advisor, Healthcare Lead at CTG, prefers to collaborate with clients on the impacts of cyber attacks on patients. A denial-of-service or ransomware attack can prevent patients from getting crucial services, and breaches of sensitive data can cause extended problems later such as identify theft.CTG is an IT consulting solutions and services firm, supporting the healthcare space with industry-specific knowledge and cybersecurity solutions. Chad Alessi, Managing Director of Cybersecurity at CTG, claims that many CIOs and CTOs don't understand the impact and risk of installing new technologies, particularly AI.Learn more about CTG: https://www.ctg.com/Healthcare IT Community: https://www.healthcareittoday.com/

Prescribing medication has become unfathomably complex these days, with rules interposed between the patient and physician by pharmacies, payers, and pharmacy benefit managers (PBMs). Drew Hunsinger, Executive VP, Corporate Strategy at DrFirst, points out that a single medication may have multiple indications (conditions for which it can be prescribed) and rules vary by indication. Colin Banas, MD, Chief Medical Officer, says that 90% of new medications are considered specialty medications with associated complex rules.Learn more about DrFirst: https://drfirst.com/Healthcare IT Community: https://www.healthcareittoday.com/

Discharges for acute care facilities involve multiple inputs from multiple departments and can be chaotic. After the patient reaches a rehab setting or other post-acute care facility, key data about medications, procedures performed, and necessary interventions is often missing. Plus, problems go beyond mere availability of health data. In our recent interview with Hamad Husainy, Chief Medical Officer at PointClickCare, he shares that a discharge "summary" can be hundreds of pages long which makes it hard for a post acute care clinician to process.PointClickCare, the leading EHR for post-acute care in the U.S., now uses an AI tool called Discharge Intel to create a 1- to 2-page synopsis of the discharge information. The key to being useful, of course, is to capture what Husainy calls "the right information at the right time." Expectations for AI are rising in health care, he says: It has to be 99% accurate, or even more. They work hard to understand what clients need and Discharge Intel is a great example of them listening to customers and providing an AI solution that benefits patients and the post acute care providers.Learn more about PointClickCare: https://pointclickcare.com/Healthcare IT Community: https://www.healthcareittoday.com/

Heidi was around for years before LLMs and modern generative AI were developed. According to Chief Medical Officer Simon Kos, Heidi is the world's most used scribe, appearing in 190 countries and 110 languages. Their basic ambient scribe is free of cost, supporting remote and poorly served areas. With generative AI, Heidi now offers an "AI care partner" that automates "the whole clinical workflow journey": injecting context from patient documents before the consultation, infusing evidence that's traceable to high-quality clinical literature as well as local guidelines, filling out the note, doing coding and billing, and even making follow-up calls to patients afterward.Learn more about Heidi: https://www.heidihealth.com/Healthcare IT Community: https://www.healthcareittoday.com/

One-fifth of all the health care institutions in the U.S. were involved in mergers and acquisitions between 2015 and 2020. Harmony Healthcare IT helps firms through the data management aspect of a merger, especially with data conversion and archiving.In a a recent interview with Healthcare IT Today, Chief Revenue Officer Sharon Cook points out that acquiring companies are hoping to achieve cost reductions that go beyond merely reducing administrative staff and computer systems. They require "synergy" between the two merging companies, and that requires them to merge their data accurately.Learn more about https://www.harmonyhit.com/Healthcare IT Community: https://www.healthcareittoday.com/

Ruben Amarasingham, MD, Chief Medical Officer at Smarter Technologies, is often asked by medical students whether they're in the right profession. He responds that we may be entering a "golden era" for practicing medicine, thanks to AI.In the age of generative AI, it can follow clinical sessions and produce doctors' notes; AI can also automate much of the frustrating and time-consuming tasks related to revenue cycle management. But now AI can do much more by combining work on notes (the frontend) and RCM (the backend); this is the area where Smarter Technologies's  SmarterNotes operates.Learn more about Smarter Technologies: https://www.smartertech.com/Healthcare IT Community: https://www.healthcareittoday.com/

There is a lot of talk about staffing shortages and cost pressures in the health care industry. But Scott Gildea, Executive Vice President, Managed Services at Optimum Healthcare IT, has found that one challenge the providers have is just keeping up with the "cycle of innovation." He charactizes the technology of health care as being in a "constant state of innovation" that forces on providers a "constant state of implementation."In a recent interview with Healthcare IT Today, Gene Scheurer, Founder and CEO at Optimum Healthcare IT, and Gildea explain how the company is helping hospitals and health systems free their staff to focus on strategic change by creating a managed services platform—a Center of Excellence—that can take on routine operations and maintenance near shore in Costa Rica.Learn more about Optimum Healthcare IT: https://optimumhit.com/Healthcare IT Community: https://www.healthcareittoday.com/

In this video, we hear about trends and future expectations in health IT from LaDonna Worrell, Senior Director of IT Operations at Duke Health and Justin T. Collier, MD, Healthcare CTO North America at Lenovo.The hospital of the future is coming soon at Duke Health, which is planning to open a brand new facility in North Carolina in three years. Already, according to Worrell, three units at an existing hospital have been designated as "Beta units" (using a term common in computing for products that are not fully tested but are being tried out in real-life production). Some of the products being used there have been designated for the upcoming hospital They also have simulation labs.Collier listed several exciting technologies that he thinks will be central to health care. Top of the list, of course, is AI, which he prefers to call "assistive intelligence." Statistics report that the healthcare industry is adopting AI at twice the rate of other industries.Learn more about Lenovo: https://techtoday.lenovo.com/us/en/solutions/healthcareLearn more about Duke Health: https://www.dukehealth.org/Healthcare IT Community: https://www.healthcareittoday.com/

Ryan Howells, Principal at Leavitt Partners, envisions a wholesale move by the health IT industry to open standards, health care providers moving data from the EHR into their own data centers for more flexibility in AI use, patients sharing the insurance information with providers without paper cards, and 93% of prior authorizations requests answered in real time.In a recent interviw with Howells, we explore the regulatory and technical advances in interoperability that might even kill the clipboard that patients fill out on each visit. And yes, "Kill the Clipboard" is a reference to a paper that Howells and Leavitt Partners published wich many of the ideas expressed in the paper being reflected in CMS' Kill the Clipboard effort.Learn more about Leavitt Partners: https://leavittpartners.com/Learn more about the CARIN Alliance: https://www.carinalliance.com/Health IT Community: https://www.healthcareittoday.com/

AI models look great in validation studies. They clear regulatory review. Then they land in your hospital with different scanners, different workflows, and different staffing realities. That is where performance starts to drift.In this conversation, Dr. Khan Siddiqui, Founder and CEO of HOPPR, discusses a simple question: Does your AI actually work here? We explore why frozen AI models struggle site to site, how image acquisition differences change AI performance, and why some of the most valuable AI use cases in radiology are operational and financial.At the center of that discussion is what he calls an AI Foundry. Instead of shipping another fixed model, the Foundry gives health systems and radiology teams the infrastructure to fine-tune models against their own data, protocols, and risk thresholds. It shortens the path from idea to deployment and allows organizations to build solutions for problems that may exist in only one department. In other words, AI designed for a market of one.

Clinicians, health IT professionals, and policy makers all want to protect patient privacy. This is a hard goal, made harder by the increasing pressures to open up data and share it for treatment and research purposes, and harder still by the proliferation of state laws on data privacy. These laws are only getting stricter and more detailed, and are fragmenting wildly even as the federal government tries to bring everyone together around standards.The Sequoia Project, a nonprofit consortium, is dedicated to implementing data interoperability in health care, securely and respecting patient needs. In our recent interivew, we hear from two co-chairs of the Privacy and Consent Workgroup at The Sequoia Project: Mel Soliz and Kevin Day, where we learn more about these complex regulations and how their workgroup is providing guidance to make it simpler to navigate.Learn more about The Sequoia Project: https://sequoiaproject.org/Learn more about the Privacy and Consent Workgroup: https://sequoiaproject.org/interoperability-matters/privacy-and-consent-workgroup/Healthcare IT Community: https://www.healthcareittoday.com/

Interoperability looks solved on paper. In practice, clinicians are still switching systems, managing workarounds, and waiting on data that should already be there.In this conversation, Robert Fox, CEO of OntarioMD, breaks down why health IT progress depends less on new tools and more on coordination across systems, vendors, and care teams. He explains what convergence actually looks like in healthcare, why team-based care exposes the limits of point integrations, and where AI delivers real operational value beyond documentation.

Avoiding readmissions after acute care is just one manifestation of the move to value-based care, according to Shweta Shanbhag, Director Product Management at PointClickCare in a recent interview with Healthcare IT Today. She points out at least one out of every five Medicare acute stays results in admittance to a skilled nursing facility. It's important across the board for different teams to work together.She recommends that the various providers who are partnering in value-based care agree on a small set of shared metrics. These feed into shared goals of reducing readmissions and improving care.Learn more about PointClickCare: https://pointclickcare.com/Healthcare IT Community: https://www.healthcareittoday.com/

If your clinicians are still charting after dinner, you are not imagining the burnout curve. Many teams have hit the wall and are looking for relief that didn't require hiring staff they could not find.In this conversation, Dr. Derrick Hamilton of Juniper Health and Kathy Halcomb of White House Clinics share how NextGen Healthcare's Ambient Assist changed daily life for their clinicians. Along with Dr. Robert (Bob) Murry, Chief Medical Officer at NextGen Healthcare, they talk openly about pajama time, rising chart backlogs, unexpected early adopters, and the speed at which ambient documentation shifted patient, staff, and family experience. This conversation shows the surprising speed at which AI scribes can have an impact on a physician practice.What surprised you most about the results of implementing AI scribes at your organization? Share your experience below.

[SPONSORED] What happens to radiology workflows when the cloud is unavailable, connectivity drops, or systems are under strain? For many health systems, these scenarios are no longer hypothetical.In this interview, Karim Karti, CEO of RapidAI, explains how radiology AI platforms need to be built for real-world conditions. The conversation spans resilient cloud architecture that can shift on-prem when needed, why continuity matters in acute care like stroke, and how AI's long-term value in radiology is moving toward prediction rather than just faster reads.How are you thinking about resilience and continuity in your imaging and AI strategy? Share what you're seeing in your organization.

While collecting blood, Versiti collects data. Versiti is a nonprofit founded in 1947 with the two goals of providing a sustainable blood supply to clinical settings and advancing research. Over the past 20 years, the company has tripled in size and provides blood to more than 400 hospitals. The company is now using AI and partnering with Lenovo to improve donor outreach and research.On the blood donation side, Versiti tries to treat donors as well as a good clinician treats their patients. CIO Lynne Briggs says "we know who you are when you come in the door." Versiti integrates the data from all its partners. CEO Chris Miskel says they get more than 300,000 blood donors every year, so they are using AI to improve engagement and "be more donor-centric."One simple application is AI-drive chat, but Justin T. Collier, MD, Healthcare CTO in North America at Lenovo mentions also the use of AI to automate documentation and mundane tasks such as engaging with insurers. He says that the value of AI makes it worthwhile to collect more data and keep it "forever." AI can lead to meaningful insights and better research outcomes.Learn more about Lenovo: https://techtoday.lenovo.com/us/en/solutions/healthcareLearn more about Versiti: https://versiti.org/Healthcare IT Community: https://www.healthcareittoday.com/

[SPONSORED] Healthcare organizations invest heavily in analytics, yet improvement often stalls. Reports arrive late. Dashboards feel disconnected from real clinical work. In this conversation, we unpack why timing, trust, and ownership matter more than another metric.At IHI Forum 2025, Holly Rimmasch, Chief Clinical Officer and SVP of Improvement Services at Health Catalyst, and Kathleen Merkley, SVP of Clinical Improvement, spoked candidly about what actually drives measurable improvement in healthcare. They explore how near-real-time data, AI-guided prioritization, and frontline clinician ownership are changing how health systems approach sepsis, heart failure, cost management, and sustained improvement.

[SPONSORED] IT teams hear the same question every budget cycle: does interoperability actually pay off? It turns out the ROI shows up in places most organizations never track.In this interview, Muhammad Chebli, Vice President of Product at NextGen Healthcare, breaks down where interoperability creates measurable value across scheduling, referrals, inbox load and patient engagement. He also shares why Info Blocking enforcement is not about technology gaps but policy missteps and what NextGen's Kno2 partnership means for QHIN connectivity. Plus you'll hear why Chebli believes APIs are the future front-door to EHRs.