Podcasts about dental association

Dr. Tiffany Schatz of the Christian Medical and Dental Association joins us from Israel and relays here experience there amid the conflict with Iran.  Plus, she talks about a renewed focus on our diets and their impact on our overall health, reviews of baby formula, and talk of expanding abortion in the UK.  Rick Lawrence of Vibrant Faith and host of "Paying Ridiculous Attention to Jesus" podcast talks about how focusing on Jesus is the key way we are caused to live a moral life, not our striving.  Faith Radio podcasts are made possible by your support. Give now: Click here

Tim Mahoney, Executive Producer for "The American Miracle," shares about God's divine providence. Dr. Bret Nicks of the Christian Medical and Dental Association outlines what to know about using sunscreen in the summer and how high amounts of processed foods effects us. Andy Youso, host of "Manly with Andy," shares how we respond to the encouragement we're given in 2 Timothy 1:6-8 and how to look for the God-ordained moments in our day-to-day lives. Faith Radio podcasts are made possible by your support. Give now: Click here

See omnystudio.com/listener for privacy information.

More than half of the children on the waiting list for dental surgery have been waiting more than four months. Data from Health New Zealand shows that as of March, there were 5564 young people aged 14 and under on the waitlist, with 2942 waiting more than 120 days. The overall waitlist has grown by about 1500 children in two years. New Zealand Dental Association Spokesperson Robin Whyman talks to Mike Hosking about the issue. LISTEN ABOVE. See omnystudio.com/listener for privacy information.

Dr. Tiffany Schatz of the Christian Medical and Dental Association talks about the complicated ethical and familial concerns around the story of a pregnant, but brain-dead, Georgia woman whose body is being functioning for her unborn child to develop.  She also address issues of artificial dyes and arsenic in rice.  Rick Lawrence of Vibrant Faith and author of "Editing Jesus" talks about the lie of just trying to follow principles instead of following Jesus.   Faith Radio podcasts are made possible by your support. Give now: Click here 

Dr. Bret Nicks of the Christian Medical and Dental Association helps us look at the problems that ulta-processed foods can cause in our bodies, especially the micro-plastics and complex chemicals.  He also addresses the rise of measles and whooping cough cases. Angie Ward, author of "Beyond Church and Parachurch:  From Competition to Missional Extension," casts a vision of better collaboration between churches, and between churches and parachurch ministries around the greater goal of reaching others for Jesus.   Faith Radio podcasts are made possible by your support. Give now: Click here

Dr. Tiffany Schatz of the Christian Medical and Dental Association addresses the increased discussion around autism and the search for its causes and treatments.  She also delves into how we can love, support and treat those diagnosed with Alzheimer's well.  Pastor Mark Clark, author of "The Problem of Life," talks about how life is better when you have a sense of the transcendent and of God.  Faith Radio podcasts are made possible by your support. Give now: Click here  

Belfast proposes ban on emptying overfilled bins.

Dr. Tiffany Schatz of the Christian Medical and Dental Association addresses research about how that hugs have many positive benefits, including being a good anti-inflammatory.  She also addresses how a certain level of stress, even anxiety, can is helpful.  Joey Lankford of Cul2vate talks about churches can convert unused green space into community gardens that help not just provide fresh produce of their communities, but also develop relationships with members in the community which can lead to Gospel opportunities.  Faith Radio podcasts are made possible by your support. Give now: Click here  

See omnystudio.com/listener for privacy information.

Dr. Bret Nicks of the Christian Medical and Dental Association talks about the level of significance for the current measles outbreak and how to ease into the season of allergies returning. Patrick Miller shares how being caught up in postmodernism can very quickly leave us hopeless and what to know about those adopting meta-modernism. Faith Radio podcasts are made possible by your support. Give now: Click here

Dr. Tiffany Schatz of the Christian Medical and Dental Association addresses our culture's push to choose death via assisted suicide and euthanasia at one end and push to try to extend life through technology on the other.  But both extremes offer a false hope.  Riley Kehoe, author of "Three Seconds of Courage," shares her story of fleeing the 2004 tsunami in Thailand, and how God used it to change her life.  Faith Radio podcasts are made possible by your support. Give now: Click here  

Dr. Bret Nicks of the Christian Medical and Dental Association helps us make sense of what happening the bird flu and talks about the safety of eggs, if safely handled.  He also talks about how having a healthy gut microbiome affects your overall physical and mental health.  Jennie Allen of Gather25 talks about this global event that with the help of modern technology bring Christians around the globe together. She also talks about Valentines and being a person who intitiates loving engagement.  Faith Radio podcasts are made possible by your support. Give now: Click here

The highly contentious battle over fluoridated water could be picking up steam again, despite many being over it. New Zealand First's new Member's Bill seeks to repeal the laws from 2021 giving the Director-General of Health central decision making authority. It would also mandate binding local council referendums. Dental Association Policy Director Robin Whyman told Mike Hosking the legislation already went through the whole select committee process where the public was consulted. He says there was a weighing up of the pros and cons so it's not fair to say there hasn't been any input from the public, and at some point we have to stop discussing it. LISTEN ABOVE See omnystudio.com/listener for privacy information.

Surgeon Dr. Tiffany Schatz of the Christian Medical and Dental Association talks about research around ADHD and long-term health concerns, best ways of dealing with seasonal viruses, as well as concerns around an all-meat diet. Business consultant and personal coach Shelette Stewart, author of "Revelations in Business," describes the signs that may mean God is leading you in a new direction professionally or personally.  Faith Radio podcasts are made possible by your support. Give now: Click here

I just saw an article stating the “Washington State Dental Association (WSDA) is coming for Delta Dental of Washington (DDOW).” The name of the article is called, “Putting patient Care First: Fixing Washington's Broken Dental Benefits System.” They stated that it's “the battle over dental benefits.” Well, they got it partially correct.When I read the article to this point, I started to get a little bit excited. I began to think that they finally got it. They understood that DDOW is coming between the dentist's ability to deliver quality dentistry to their patients. I began to think that WSDA finally understood what was meant by the term LEPAT (least expensive professionally accepted treatment) and how dentists could offer MEPAT (more expensive professionally accepted treatment) dental services without interference from DDOW. I was disappointed when my eyes passed to the next sentence.Support the show

ER doctor Bret Nicks of the Christian Medical and Dental Association covers recent health news, including concerns around the bird flu, what works to help us when we have a cold or flu, as well as cancer concerns around alchohol and how we can improve our overall health.  Bible teacher Vaneetha Risner talks about the practice of choosing a word for the year and how to use it to help you focus on your spiritual growth for the year. Faith Radio podcasts are made possible by your support. Give now: Click here

What does integrating your faith with your work mean, especially when you're a doctor navigating ethical dilemmas, societal challenges, and mission opportunities in the Caribbean? In this episode of the Lausanne Movement Podcast, Dr. Khara Collymore-Lashley shares her journey of combining faith and vocation as a medical doctor in the Caribbean. From navigating the spiritual climate of the region to serving as the hands, feet, and voice of Jesus in her profession, Dr. Khara offers a profound perspective on mission in the workplace. Whether you're a medical professional, a ministry leader, or simply curious about faith in action, this episode will leave you encouraged and challenged. Faith Meets Profession: How Dr. Khara integrates her Christian faith with her medical career, navigating ethical challenges and serving as a light in a demanding field. The Caribbean Church's Challenges: Insights into the spiritual climate of the Caribbean, marked by evangelism, a lack of discipleship, and historical narratives needing redemption. Mission in the Workplace: Encouraging Christian doctors and professionals to view their work as mission fields, sharing Christ's love in everyday interactions. Opportunities for Medical Missions: Exploring both traditional and nontraditional pathways for Christian medical professionals to serve locally and globally. Don't miss this inspiring conversation! If you found it valuable, share it with a friend, leave us a review, and subscribe to the Lausanne Movement Podcast for more stories of faith and mission. Visit lausanne.org to learn how you can get involved. Links & Resources: Mercy Ships: https://www.mercyships.org International Christian Medical and Dental Association: https://icmda.net Hospital Christian Fellowship: https://www.hcfglobal.org Guest Bio: Khara is a medical doctor currently pursuing residency training in Anesthesia and Intensive Care. She is passionate about missions and has served bi-vocationally with the national IFES movement in St. Vincent and the Grenadines (ISCF) from 2015-2020. Currently she serves as the regional representative for the International Christian Medical and Dental Association in the Anglophone Caribbean and with the Lausanne regional leadership team for the Caribbean. Khara enjoys walks on the beach, reading, singing, and spending time with family and friends. One of her greatest desires is to see the Caribbean church engage fully in God's global mission. We'd love your feedback to help us to improve this podcast. Thank you!

Dr. Tiffany Schatz of the Christian Medical and Dental Association talks about he significance of the UK baning puberty blockers for minors and ways to combat seasonal affective disorder. Rick Lawrence of Vibrant Faith shares about what it means to pursue a theology of progression and producing the fruit that the world around us desperately needs. Faith Radio podcasts are made possible by your support. Give now: Click here

¡Aterrizó nuestro último episodio del semestre! Hoy dialogamos con la presidenta de la PRPDA, Jonuelly Robinson. Entérate de todas las iniciativas y actividades que realiza la asociación. También conoce cuál es el camino de estudio que debe recorrer un dentista y mucho más. ¡Éxito en tus exámenes finales! ¡Feliz Navidad! Disfruta este tiempo con los que más amas. Nos vemos el próximo semestre para continuar nuestra Travesía Universitaria.

Florida's Surgeon General, Dr. Joseph Ladapo, declared in Winter Haven that the state of Florida will recommend cities and counties stop water fluoridation. He pointed to studies related to a lawsuit involving gthe EPA, that tie fluoride to conditions such as ADHD and low IQ in children. We get a response from Dr. Jeff Ottley of the Florida Dental Association. 

On the phone-in: Jane Ledwell and Verona Singer discuss gender-based violence and femicide. Callers share their personal stories. And off the top of the show, Dr. Claire Karst, the president of the NS Dental Association, comments on the Town of New Glasgow's decision to remove fluoride from the municipal drinking water. She says fluoride helps prevent tooth decay, particularly in children.

Dr. Tiffany Schatz of the Christian Medical and Dental Association looks are recent medical headlines, incuding the problem of a seditary lifestyle, health issues around Daylight Saving, and the rise of cancer in younger generations.  Baker and Bible teacher Kendall Vanderslice, author of "Bake and Prayer," offers insights from being a bread baker and how life is more than just a recipe: it takes wisdom.  Faith Radio podcasts are made possible by your support. Give now: Click here  

A new report suggests a fully funded dental system could cost less than the current approach. Lost productivity and life satisfaction is costing New Zealand around $5.6 billion, prompting fresh calls for universal dental healthcare. NZ Dental Association Policy Director Dr Robin Whyman tells Mike Hosking the association wants to increase the free dental care scheme to include those into their mid-twenties. The scheme currently covers those up to 18 years of age. LISTEN ABOVESee omnystudio.com/listener for privacy information.

ER doctor Bret Nicks from the Christian Medicial and Dental Association unpacks the struggles many have with staying focused in their daily tasks, but why this does not always connect to an ADHD diagnosis. Randall Goodgame, creator of Slugs and Bugs, shares about hiding God's Word in children's hearts and the desire for the Church to fall in love with the Bible through hymns. Faith Radio podcasts are made possible by your support. Give now: Click here  

ER doctor Bret Nicks from the Christian Medicial and Dental Association talks about what he saw helping out with Samaritan's Purse in Boone, NC where the damage from Hurricane Helene was very severe, as well as how we can be prepared in case of similar emergencies.  Jennie Allen talks more about Gather25, a global prayer event February 28 - March 1.  Faith Radio podcasts are made possible by your support. Give now: Click here  

Christian Medical and Dental Association's Dr. Jeff Barrows talks about Christians' opportunity to impact their local government for good, by protecting the life of the unborn. Vibrant Faith's Rick Lawrence, co-author of "The Suicide Solution," shares about what it looks like to be anchored in the present regardless of circumstances, not dwelling in the past or future. Faith Radio podcasts are made possible by your support. Give now: Click here

How can you, as a dentist, truly make a difference in your profession through organized advocacy? In this episode, Dr. Bob Dee shares vital insights into the inner workings of the American Dental Association (ADA), emphasizing the power of active participation over passive membership. Dive into a comprehensive discussion on the strides the ADA is making in political advocacy for the profession. Discover how influencing legislation, like dental loss ratio and Medicaid laws, directly shapes the dental industry and enhances patient care quality.Dr. Dee also tackles big topics such as corporate intrusion into healthcare, offering a vigorous defense of the dentist-patient relationship's personal nature that corporate entities can't replicate. While concerns exist about the efficacy of membership and communication within ADA, Dr. Dee reveals a determined vision for positive organizational change. Don't miss out on practical advice on joining advocacy coalitions and learn about the exciting upcoming Digapalooza event that promises valuable insights from industry leaders.What You'll Learn in This Episode:The benefits and importance of actively joining the ADA.The ADA's role in critical legislative changes such as dental loss ratio and Medicaid laws.Dr. Dee's perspective on the unique gifted relationship between dentists and their patients in comparison to corporate healthcare.Practical steps on becoming more involved in dental advocacy.Upcoming industry trends and why it's crucial to stay informed via events like Digapalooza.A deep dive into the real impacts of your active participation in organizations like the ADA.Take action and tune in to understand how your dedicated involvement today can create a thriving future for the entire dental profession.‍Sponsors:‍‍For high quality AND affordable dental supply options, visit The Dentists Supply Company(TDSC) website today! Our listeners get a special deal - 25% off on orders over $500 - Just type in the special code: TDM25 at checkout for your exclusive offer. AND if you're a member of your state's Dental Association, you may be eligible for additional savings upon providing your ADA number. Click or copy and paste the link here to save today! https://www.tdsc.com/‍You can reach out to Dr. Bob Dee here:Website: https://dentistryingeneral.com/YouTube: https://www.youtube.com/@dentistryingeneralFacebook Group: https://www.facebook.com/share/L5bCmGf8oKHcH3yH/?mibextid=A7sQZpDigapalooza Event: https://pay.dentistryingeneral.com/MondayMorning ($400 Off for Our Listeners!)‍Mentions and Links: ‍Events:Digapalooza‍Organizations:ADA‍Videos:Dr. Dee's Video on Medicaid Laws‍If you want your questions answered on Monday Morning Episodes, ask me on these platforms:My Newsletter: https://thedentalmarketer.lpages.co/newsletter/The Dental Marketer Society Facebook Group: https://www.facebook.com/groups/2031814726927041‍Episode Transcript (Auto-Generated - Please Excuse Errors)‍Michael: Hey, Bob. So talk to us. What's one piece of advice you can give us this Monday morning? Bob: As we discussed off the air, the one advice I can give you definitively is to join the American Dental Association. And that comes from someone who criticizes them on a regular basis. Michael: So let me ask you this why join them and what do you criticize them about Bob: first of all, let's talk about the positives I don't like to talk about Negativity first, everybody can improve things, right?so why should you join the American Dental Association because for a hundred and sixty three years dentists like myself have contributed to building this huge organizations. We are the fourth largest lobbying power in Washington, DC. Think about it. Hospitals, physicians, all these physical therapists, all these health care organizations.We are the fourth largest. Representatives and senators and politicians know our lobbyists by name. So it is important for us to have proper representation. The government will bring different, ideas to the table. There are a couple of them going on right now that we should be opposing. And we need to have a voice there.So if you do not join the American Dental Association, and if you do not contribute, do not just write a check and go to your offices and say they don't do anything. We need to get involved. We need to have a voice within organized dentistry. It's basically for advocacy. Michael: We're advocating for our patients first. and then the profession. Our oath is to the,patients and then the profession. So that's basically why we should, join. Why do I criticize them? I don't criticize them to weaken them. I criticize them to make them better.Bob: Every, time we, as an advocacy coalition, criticize them is an opportunity for them to correct things and be stronger and attract more people. For me, lack of communication between what the American Dental Association does and the members, that'sbeen an issue. Also lack of focus. To what is important, for the benefit of our patients and the benefit of the profession.I feel like we need to reiterate to them what is important so they can concentrate better. Michael: So you mentioned that we need to participate more and not just cut a check and then, you know what I mean? go back to practicing, but then you also mentioned there's a lack of communication. So do they even listen?Bob: If we participate.They are listening. I guarantee you that they are listening. I have this facebook group dentistry in general. They are part of it. I have heard that they are listening and they are making some changes. Is it fast enough for most people? I don't know. That's why I have created this advocacy coalition that includes 30 people past present American Dental Association leaders and well known people within the dental community to help guide them.We have a platform, a six pillar platform that we have presented to them, and we're going to be at the House of Delegates Trying to contribute positively. I want everybody to understand we're not here to weaken the American Dental Association. This is all for making them stronger. Michael: Gotcha. Okay. So it's more like we're just sometimes, downhearted because it's not moving at the speed of our expectations.Bob: there is a, myth that the ADA can do everything. This is a capitalistic system that we live in, right? Michael: There Bob: are laws and there are rules that when a dentist Criticizes them that oh, why can't we have the insurance companies pay more? That's not the job of the American Dental Association That's illegal.We cannot to have Another company pay us more. These are things that we cannot control. A lot of times dentists criticize the ADA for things that's out of their control. Obviously they're struggling and they see their patients being affected. So we naturally want these things to happen, but we need to be realistic.The way we can affect all the things they want is by making sure we know what legislation to support. what issues we can push through the politicians through legal ways to make a positive effect. Michael: Gotcha. So then what can they control in simple terms and what issues right now do you see most trying to push?Bob: Right now two of the most important things is the dental loss ratio, which is identical to the concept of medical loss ratio that the Affordable Care Act brought for medicine. We want the DLR for dentistry. Unfortunately, ADA, in my opinion, agreed to a plan that is not What we should have agreed to so we need to be outspoken and we need to be involved in creating the better than a loss ratio one that was passed in massachusetts Called question two a lot of this information is on my youtube channel on my facebook group So if people need to find out more and educate themselves contact me educate yourself These are the most important things You that are affecting our profession and our patients.That should be the number one thing. We advocate for patients first, not for ourselves. And the second thing is Medicaid laws are being ignored in every state and people will say, why should I even worry about Medicaid? I'm fee for service. I'm a PPO. I don't take Medicaid. Medicaid laws dictate.every insurance law that there is. As Medicaid goes, so does the private insurance. Michael: Gotcha. So we should be focused more, especially if we're heavily insurance, but like Medicaid. Bob: We shouldn't be focused on it, but we should look at states to enforce Medicaid laws that are there. I have a YouTube video on this subject that goes into details of what it means.All we want is to prove to politicians that this is good for the patients and let's enforce it. Michael: Okay. And so doing this. The first steps, if we're like, ah, should we join? Should we not join is joining, right? Continue to join, continue to be a part of it. And then now, if we wanted to start having our input into it, we do what?Bob: The alternative is what? Sitting on social media complaining about our problems, right? And what's going to happen? Nothing. Zero is accomplished by not joining, So joining and getting involved is important, and then support the coalition. Dentistry in General Advocacy Coalition will be out there presenting ideas.It's not a, organization that collects money. I'm covering all the costs because I don't want people to think that this is a profit generating organization. This is to help younger dentists. For years to come. We want to make sure the profession is protected and our patients are protected.Michael: Gotcha. So right now, Bob, me a percentage from one to a hundred? How much of a percentage do you feel protected and your patients protected? Bob: Listen, we are fighting different wars on different fronts. The corporate intrusion into healthcare is something that everybody knows about, We have insurance companies. That's another corporation intruding into our profession and into our patients well being. So for me, to put a percentage on it, I'm an optimist, right? I'm a, Glass half full. I say something that a lot of dentists rolled their eyes at me. We are a lot like. Hairstylist, Then doctors. Why? Because you will drive two hours to see your hairstylist The personal relationship dentists form with their patients is very important to them. So I still believe we have a chance. of keeping corporate intrusion at bay.We can't prevent it. It's there, However, if you create this professional and compassionate relationship with your patients, they will travel to come to you, but they also pay out of pocket to be out of network with a lot of these insurances. So it's important to understand that. So I would say We are still 80 percent strong, my friend.Some people may be less optimistic as I am, but we want to make sure we keep it at 80 percent and we're not going to go down the road medicine took. Michael: Gotcha. Okay. Awesome, Bob. I appreciate your time. And if anyone has further questions, you can definitely find them in the dental marketer society, Facebook group, but where can they reach out to you directly?Bob: The easiest way to reach out to me or join my Facebook group is to go to my website, dentistryingeneral. com. There are two buttons, you can join the Facebook group, you can look at our event, and there is a chat button there that whatever you want to ask or comment, it comes right to my phone and we can talk.Michael: Gotcha. And then you also have I Bob: call it the Digapalooza, I try to bring speakers that are well known and are all stars. It's October 25th and 26th in the Chicago area. I say Chicago area because it's not downtown. It's 20 minutes away from downtown in a upscale mall. we have a very attractive lineup of speakers for two days and for your listeners, as I told you I still offer the early bird, which is 400 off and I can give you the link that you can share with your audience.Michael: Oh, we appreciate that, man. Thank you. So that's going to be in the show notes below the information for Digapalooza and at the same time, the early bird special So thank you so much, Bob, for that. And I appreciate you coming by and thank you for being with me on this Monday morning episode.Bob: Thank you for having me.

‍Have you ever considered what would happen if we treated our patients like consumers instead of just patients? In this compelling episode, I'm sitting down with Jennifer Stoll, the Vice President of digital commerce excellence at Henry Schein, to dissect this transformative notion. Jenn dives into the heightened patient expectations regarding convenience, transparency, and personalized service and examines how adopting a consumer-focused approach can vastly improve dental practices. This insightful conversation deep dives into overcoming existing challenges and leveraging new tech and patient engagement tools to breathe new life into your practice.Beyond just discussing the theory, Jenn brings practical strategies to the table for practitioners ready to adapt to this evolving landscape. The episode explores the synergy between changing patient expectations and the pivotal role businesses like TDSC play in helping practices meet these elevated demands. If you care deeply about comprehensively enhancing patient experiences, this episode supplies actionable insights you can start implementing today!What You'll Learn in This Episode:Why adopting a consumer-focused approach is key for modern dental practices.Emerging strategies for integrating convenience, transparency, and personalized service in practices.The challenges practices face in adopting a consumer-focused mindset.How technology and patient engagement tools can elevate patient experiences.Changes in patient expectations and how to adapt to meet them.The essential role of businesses like TDSC in the evolving dental market.Ready to revolutionize your approach by treating patients as consumers? Hit the play button and let's listen to what Jenn has to say!‍‍Sponsors:‍For high quality AND affordable dental supply options, visit The Dentists Supply Company(TDSC) website today! Our listeners get a special deal - 25% off on orders over $500 - Just type in the special code: TDM25 at checkout for your exclusive offer. AND if you're a member of your state's Dental Association, you may be eligible for additional savings upon providing your ADA number. Click or copy and paste the link here to save today! https://www.tdsc.com/‍Guest: Jennifer StollBusiness Name: The Dentist Supply CompanyCheck out Jennifer's Media:Website: https://www.tdsc.com/‍Other Mentions and Links:‍Tools/Resources:DentalPlans.comHenry Schein OneHenry Schein‍Host: Michael Arias‍Website: The Dental Marketer Join my newsletter: https://thedentalmarketer.lpages.co/newsletter/‍Join this podcast's Facebook Group: The Dental Marketer Society‍Please don't forget to share with us on Instagram when you are listening to the podcast AND if you are really wanting to show us love, then please leave a 5 star review on iTunes! [Click here to leave a review on iTunes]‍p.s. Some links are affiliate links, which means that if you choose to make a purchase, I will earn a commission. This commission comes at no additional cost to you. Please understand that we have experience with these products/ company, and I recommend them because they are helpful and useful, not because of the small commissions we make if you decide to buy something. Please do not spend any money unless you feel you need them or that they will help you with your goals.

Dr. Tiffany Schatz of the Christian Medical and Dental Association talks about recent news around a hope that a certain cancer drug might also treat early-state Alzheimer's, as well as other medical news to help us live well.  Joe Dobbins, author of "Hope After Church Hurt," talks about ways to heal from the pain of abuse or other hurt that happened in a church setting, and how to find re-connection with God in fellowship with other Christians.   Faith Radio podcasts are made possible by your support. Give now: Click here

ER doctor Bret Nicks of the Christian Medical and Dental Association looks are various medical news headlines with a hope to help us wisely live and care for our health.  Sports Spectrum's Jason Romano looks back at the several of the stories of athletes at the Paris Olympics who, win or lose, sought to honor their Savior. Faith Radio podcasts are made possible by your support. Give now: Click here

How can you have strong profitability and a cohesive team in your office? In this episode, I'm sitting down with Tricia Casasanta, a seasoned expert in practice management, to delve into the intricacies of improving operational efficiency, mastering PPO negotiations, and developing strong leadership skills in the dental field. Tricia shares strategies on how her company assists dental practices in streamlining their operations, training staff, and negotiating insurance contracts to elevate overall performance and profitability.Tricia's outlook on leadership is particularly fascinating; she describes it as a continuous journey rather than a destination. She provides crucial advice on handling poor hires and underperforming team members through candid conversations, clear communication, and timely interventions. You'll find her tips on strategically managing PPO plans and insurance networks enlightening, especially if you're new to navigating these complex systems. By the end of this episode, you'll be equipped with actionable strategies for building a cohesive and motivated team, highlighting the significance of trust, continuous training, and a thoughtful approach to leadership.What You'll Learn in This Episode:How to streamline dental practice operations for efficiency and profitability.Effective strategies for PPO contract negotiations.The key elements of leadership in practices and why it's a journey, not a destination.How to handle poor hires and underperforming team members.The importance of clear communication and timely interventions in managing teams.Strategic approaches to dealing with PPO plans and insurance networks.Practical steps to build a motivated and cohesive team.Why integrating technology is crucial for operational efficiency.The common pitfalls new practitioners face with PPO networks.How to foster trust and continuous development within your team.Ready to transform your practice with Tricia's expert insights and actionable strategies? Tune in to this episode now!‍‍Sponsors:‍For high quality AND affordable dental supply options, visit The Dentists Supply Company(TDSC) website today! Our listeners get a special deal - 25% off on orders over $500 - Just type in the special code: TDM25 at checkout for your exclusive offer. AND if you're a member of your state's Dental Association, you may be eligible for additional savings upon providing your ADA number. Click or copy and paste the link here to save today! https://www.tdsc.com/‍Guest: Tricia CasasantaBusiness Name: Strategic Practice SolutionsCheck out Tricia's Media:Strategic Practice Solutions: http://strategicpracticesolution.com/PPO Negotiation Solutions: http://pponegotiationsolutions.com/SPS Dental Academy: https://spsdentalacademy.com/‍Other Mentions and Links:‍Terms:UCR Fee ScheduleNPI - National Provider Identifier‍Insurances:AetnaDentemaxCareingtonPrincipalGuardianUnitedHealthcare‍Products/Brands:CEREC‍Organizations:Women in Dentistry‍Books:QBQ! The Question Behind the Question: Practicing Personal Accountability in Work and in Life‍Assessments:DiSC‍Host: Michael Arias‍Website: The Dental Marketer Join my newsletter: https://thedentalmarketer.lpages.co/newsletter/‍Join this podcast's Facebook Group: The Dental Marketer Society‍Please don't forget to share with us on Instagram when you are listening to the podcast AND if you are really wanting to show us love, then please leave a 5 star review on iTunes! [Click here to leave a review on iTunes]‍p.s. Some links are affiliate links, which means that if you choose to make a purchase, I will earn a commission. This commission comes at no additional cost to you. Please understand that we have experience with these products/ company, and I recommend them because they are helpful and useful, not because of the small commissions we make if you decide to buy something. Please do not spend any money unless you feel you need them or that they will help you with your goals.‍

How can you thrive in the dental industry without it consuming your life and identity? In this episode, Dr. Matt Vogt returns to the podcast, sharing his incredible journey from a budding dentist to a successful coach with The Lifestyle Practice (TLP). We dive into Matt's experiences, exploring the evolution of his startup practice into a flourishing establishment with multiple staff members and a thriving culture. Matt candidly discusses the importance of hiring the right people, fostering a positive work atmosphere, and evolving as a leader to build a self-sustaining team.Matt also opens up about the challenges that come with practice ownership, including dealing with burnout and maintaining a positive mindset. He reveals how shifting his mindset played a crucial role in managing these hurdles, and emphasizes the significance of focusing on what can be controlled. Matt also touches on the insights and support provided by TLP, explaining how their coaching focuses on business systems, leadership, and mindset to ensure sustainable growth. Whether you're in the beginning of your startup journey or a multi-practice owner, this episode offers a wealth of advice and inspiration.What You'll Learn in This Episode:How Dr. Matt Vogt built a thriving dental practice from scratch.The key to creating a strong, positive work culture in your practice.The impact of hiring the right people and fostering long-term employee loyalty.Practical advice on decisive business decision-making.Strategies to prevent burnout and maintain a positive mindset in practice ownership.How to integrate dentistry into life without letting it consume your identity.The role and benefits of The Lifestyle Practice (TLP) coaching in achieving personal and professional growth.Ready to transform your approach to practice ownership and learn from Dr. Matt Vogt's journey? Tune in now!‍‍Sponsors:‍For high quality AND affordable dental supply options, visit The Dentists Supply Company(TDSC) website today! Our listeners get a special deal - 25% off on orders over $500 - Just type in the special code: TDM25 at checkout for your exclusive offer. AND if you're a member of your state's Dental Association, you may be eligible for additional savings upon providing your ADA number. Click or copy and paste the link here to save today! https://www.tdsc.com/‍Guest: Dr. Matt VogtBusiness Name: The Lifestyle PracticeCheck out Matt's Media:Practice Website: https://thedentistsatgc.com/Website: http://thelifestylepractice.comEmail: matt@thelifestylepractice.comTLP Podcast For Dentists: https://thelifestylepracticepodcast.podbean.com/What quality of life is your practice affording you? - Survey: https://thelifestylepractice.com/quality-of-life/‍Other Mentions and Links:‍Software/Tools:Facebook AdsGoogle AdsFacebook Live‍People:Dr. Justin ShortDr. Derek WilliamsDr. Steve Van De Graaff‍Podcast Episodes:(Quick Decisions in the Practice Episode) - TLP For Dentists131: Dr. Matt Vogt | The Dentists at Gateway Crossing – The Dental Marketer Podcast‍Businesses/Brands:UPS‍‍Host: Michael Arias‍Website: The Dental Marketer Join my newsletter: https://thedentalmarketer.lpages.co/newsletter/‍Join this podcast's Facebook Group: The Dental Marketer Society‍Please don't forget to share with us on Instagram when you are listening to the podcast AND if you are really wanting to show us love, then please leave a 5 star review on iTunes! [Click here to leave a review on iTunes]‍p.s. Some links are affiliate links, which means that if you choose to make a purchase, I will earn a commission. This commission comes at no additional cost to you. Please understand that we have experience with these products/ company, and I recommend them because they are helpful and useful, not because of the small commissions we make if you decide to buy something. Please do not spend any money unless you feel you need them or that they will help you with your goals.‍‍

Christian Medical and Dental Association's Dr. Tiffany Schatz outlines prioritizing health checkups for kids before school starts and why it matters how we prepare what we eat. S. Michael Houdmann, author of "The 100 Most Asked Questions about God and the Bible" and CEO of Got Questions Ministries, unpacks communicating Truth in love, with a humble spirit.   Faith Radio podcasts are made possible by your support. Give now: Click here

How can a servant approach to leadership transform a dental practice? In this episode, Michael sits down with Dr. Bobby Grossi to explore his unique approach to patient care that goes beyond dental health to embrace overall wellness. Dr. Grossi shares his journey from dental school to owning a successful practice known for its holistic care and efficiency. By reverse-engineering his patient care model, Dr. Grossi ensures maximum efficiency and convenience, meeting all patient needs in one visit. He discusses the vital role of human capital, emphasizing staff development, ego removal, and the practice of regular performance reviews for continual improvement.Dr. Grossi also provides practical insights on fostering a patient-centered practice culture. He shares his methods for effective communication, tailored consultations, and transparent payment plans, which build trust and commitment with patients. He addresses the challenges of handling difficult patients and the importance of maintaining a positive atmosphere by dismissing non-compliant or disrespectful individuals. With advice on mentoring staff, embracing challenges, and having a clear vision, Dr. Grossi's approach serves as a roadmap for dentists and practice owners aiming for success and patient satisfaction.What You'll Learn in This Episode:What it means to practice servant leadership in dentistry.How a holistic approach can enhance patient care beyond dental health.The benefits of reverse-engineering patient care models for efficiency.Strategies for investing in staff development and acknowledging their contributions.Importance of removing ego and practicing regular performance reviews.Tips for effective patient communication and building trust.Handling difficult patients and maintaining a positive practice culture.The role of transparent payment plans in securing patient commitment.Dr. Grossi's philosophy on the abundance mindset in attracting appreciative patients.Advice for younger dentists on embracing challenges and maintaining a clear vision.Listen to this episode now to hear Dr. Bobby Grossi's valuable insights on leading with care and efficiency!‍‍Sponsors:‍For high quality AND affordable dental supply options, visit The Dentists Supply Company(TDSC) website today! Our listeners get a special deal - 25% off on orders over $500 - Just type in the special code: TDM25 at checkout for your exclusive offer. AND if you're a member of your state's Dental Association, you may be eligible for additional savings upon providing your ADA number. Click or copy and paste the link here to save today! https://www.tdsc.com/‍Guest: Dr. Bobby GrossiPractice Name: Grossi Dental & WellnessCheck out Bobby's Media:Practice Website: https://www.grossidentalandwellness.com/Website: https://thedentistceo.com/Email: drbobby@thedentistceo.comPodcast - Relentlessly Committed: https://podcasts.apple.com/us/podcast/relentlessly-committed/id1501523027Instagram: https://www.instagram.com/bobbygrossidds/‍Other Mentions and Links:‍Software/Tools:Facebook Ads‍People:John Maxwell‍Host: Michael Arias‍Website: The Dental Marketer Join my newsletter: https://thedentalmarketer.lpages.co/newsletter/‍Join this podcast's Facebook Group: The Dental Marketer Society‍Please don't forget to share with us on Instagram when you are listening to the podcast AND if you are really wanting to show us love, then please leave a 5 star review on iTunes! [Click here to leave a review on iTunes]‍p.s. Some links are affiliate links, which means that if you choose to make a purchase, I will earn a commission. This commission comes at no additional cost to you. Please understand that we have experience with these products/ company, and I recommend them because they are helpful and useful, not because of the small commissions we make if you decide to buy something. Please do not spend any money unless you feel you need them or that they will help you with your goals.‍

‍How is data driving the dental industry now more than ever? In this episode, we dive deep with Steven Maroulis, the visionary CEO of Jarvis Analytics, to explore the transformative power of data analytics in the dental industry. Steven takes us on a fascinating journey from his beginnings in a marketing agency to spearheading a company that's reshaping how DSOs and group practices operate. You'll hear about the pivotal moments in Jarvis Analytics' evolution, including their significant partnership with Henry Schein, and how their innovative solutions are driving operational efficiency and enhancing patient experiences.Steven unpacks the critical metrics that DSOs need to track—like new patient acquisition, retention rates, and no-show percentages—and shows how focusing on these key performance indicators can lead to smarter, data-driven decisions. He discusses the role of modern technologies like AI and automation in eliminating manual tasks, thus allowing staff to dedicate more time to patient care. Through real-life examples, Steven explains the powerful impact of targeted marketing campaigns on patient acquisition and retention. You'll even hear about how detailed patient data can set up your Invisalign days for success, effectively turning your community into committed patients. By the end of this episode, you'll understand why embracing data analytics is not just a trend, but a game-changer for dental practices.What You'll Learn in This Episode:How Steven Maroulis transitioned from marketing to data analytics in the dental industry.Key milestones in the growth and evolution of Jarvis Analytics.The essential KPIs dental practices should track to improve operational efficiency and patient experience.How to effectively reduce no-show rates with automated patient reminders.The role of AI and automation in driving practice efficiency.Detailed patient data's impact on running successful targeted marketing campaigns.Practical examples of boosting conversion rates for procedures like Invisalign.Steven's vision for the future of fully automated data collection and analysis in dental practices.Let's dive into this episode with, Steven Maroulis, to discover how data analytics can take your dental practice to the next level!‍‍Sponsors:‍For high quality AND affordable dental supply options, visit The Dentists Supply Company(TDSC) website today! Our listeners get a special deal - 25% off on orders over $500 - Just type in the special code: TDM25 at checkout for your exclusive offer. AND if you're a member of your state's Dental Association, you may be eligible for additional savings upon providing your ADA number. Click or copy and paste the link here to save today! https://www.tdsc.com/‍Guest: Steven MaroulisBusiness Name: Jarvis AnalyticsCheck out Steven's Media:Website: https://www.jarvisanalytics.com/Email: steven@jarvisanalytics.comHenry Schein One Benchmark Report 2024: https://info.henryscheinone.com/2024_benchmark_study‍Other Mentions and Links:‍Terms:ROAS - Return on Ad Spend‍Software/Tools:CallRailSalesforceQlikChatGPTGoogle AdsBuild Your Own KPI Tool‍Practice Management Software:Eaglesoft‍Dental Brands/Businesses:Henry ScheinMB2 DentalSmile Brands42 North DentalElite Dental PartnersInvisalignFloss DentalIdeal DentalDeca DentalAltima DentalP4DenstistLighthouse 360+DemandforcePatient Engage Sesame CommunicationsGreat Expressions‍Establishments/Organizations:Vanderbilt HealthChange HealthcareFred Loya Insurance‍PeopleJustin Puckett‍Host: Michael Arias‍Website: The Dental Marketer Join my newsletter: https://thedentalmarketer.lpages.co/newsletter/‍Join this podcast's Facebook Group: The Dental Marketer Society‍Please don't forget to share with us on Instagram when you are listening to the podcast AND if you are really wanting to show us love, then please leave a 5 star review on iTunes! [Click here to leave a review on iTunes]‍p.s. Some links are affiliate links, which means that if you choose to make a purchase, I will earn a commission. This commission comes at no additional cost to you. Please understand that we have experience with these products/ company, and I recommend them because they are helpful and useful, not because of the small commissions we make if you decide to buy something. Please do not spend any money unless you feel you need them or that they will help you with your goals.‍‍‍

Emerency room doctor Bret Nicks of the Christian Medical and Dental Association talks about the response of an ER doctor in Butler, PA responding the need after the shooting on Saturday and offers ideas how we be equipped to help in an emergency.  Ted Bryant of Granger Church, author of "The Jesus Method," talks about how Jesus sought relationships with people and meeting people where they are. Faith Radio podcasts are made possible by your support. Give now: Click here  

‍Could personal branding and virtual care be the x-factor for your practice? In this episode, I'm sitting down with Melissa Turner, an industry powerhouse affectionately known as the @thetoothgirl on Instagram. Melissa unveils her fascinating journey from dental hygiene to co-founding pivotal industry events like the Denobi Awards and the National Mobile & Teledentistry Conference. She breaks down the art of building authentic, community-focused brands for dental practices. Melissa shows how practices can shift from overly credential-focused messaging to patient-centered marketing, using genuine team photos and local community engagement to tell a compelling brand story.But the conversation doesn't stop at branding. We get into cutting-edge strategies for enhancing patient retention through virtual care and mobile services. Melissa passionately advocates for incorporating telehealth and mobile units to meet patients' evolving needs, especially as the population becomes more mobile. She envisions a future where every dental practice offers both in-office and remote care, ensuring no patient is left behind due to mobility or geographical restrictions. The episode wraps up with Melissa sharing her personal strategies for maintaining motivation and growth, including the importance of a balanced life and supportive work environments. This episode is packed with practical tips and visionary ideas that might be the next step for your practice!What You'll Learn in This Episode:How personal branding can grow your practice.The importance of community engagement in building an authentic brand.Common pitfalls to avoid in dental practice marketing.Strategies for improving patient retention through virtual care.The future of dental practices incorporating mobile and telehealth services.Effective work-life balance strategies for dentists.The importance of supportive work environments, especially for parents.Practical steps for setting boundaries and maintaining personal growth.Tune in today to learn the ins and outs of branding, virtual care, and the future of dentistry, with Melissa Turner!‍‍Sponsors:‍For high quality AND affordable dental supply options, visit The Dentists Supply Company(TDSC) website today! Our listeners get a special deal - 25% off on orders over $500 - Just type in the special code: TDM25 at checkout for your exclusive offer. AND if you're a member of your state's Dental Association, you may be eligible for additional savings upon providing your ADA number. Click or copy and paste the link here to save today! https://www.tdsc.com/‍Guest: Melissa TurnerBusiness Name: Cellerant Consulting GroupCheck out Melissa's Media:Website: https://www.melissakturner.com/Instagram: https://www.instagram.com/thetoothgirl/LinkedIn: https://www.linkedin.com/in/melissakturner‍Other Mentions and Links:‍Software/Tools:Zoom‍Organizations/Events:The Denobi Awards Red Carpet GalaOscarsNational Mobile & Teledentistry Conference‍Brands:StarbucksUber Eats‍Host: Michael Arias‍Website: The Dental Marketer Join my newsletter: https://thedentalmarketer.lpages.co/newsletter/‍Join this podcast's Facebook Group: The Dental Marketer Society‍Please don't forget to share with us on Instagram when you are listening to the podcast AND if you are really wanting to show us love, then please leave a 5 star review on iTunes! [Click here to leave a review on iTunes]‍p.s. Some links are affiliate links, which means that if you choose to make a purchase, I will earn a commission. This commission comes at no additional cost to you. Please understand that we have experience with these products/ company, and I recommend them because they are helpful and useful, not because of the small commissions we make if you decide to buy something. Please do not spend any money unless you feel you need them or that they will help you with your goals.‍‍

Are you struggling with high staff turnover and inefficient hiring? In this episode, I'm sitting down with Dr. Mike Neal, optometrist and founder of Build My Team, to uncover how his innovative approach to hiring can transform your practice. Dr. Neal shares the origin story of Build My Team, a company created to tackle the widespread problem of hiring based on misleading resumes. Instead, they focus on identifying candidates' natural strengths through rigorous psychometric assessments, ensuring the right fit for the job every time. This method not only improves team performance but also dramatically enhances staff retention rates.During our conversation, Dr. Neal elaborates on the intricacies of the hiring process—rewriting job descriptions, sourcing candidates from over 20 job boards, and using advanced assessments to filter the best candidates. This comprehensive approach saves practices significant time and effort while guaranteeing that only the most competent staff are hired. The results speak for themselves: improved gross revenue, increased net income, and a more motivated team. Dr. Neal's insights extend beyond hiring new staff—he also shares strategies for assessing current employees to ensure each individual is in the role best suited to their talents. By leveraging the right technology and making swift decisions, practices can ensure long-term success and stability.What You'll Learn in This Episode:The common pitfalls of traditional resume-based hiring.How Build My Team's assessment-driven approach improves staff retention.The process of sourcing and evaluating candidates from multiple job boards.The impact of effective hiring on a practice's revenue and team morale.Strategies for assessing and optimizing the performance of existing staff.The importance of quick decision-making and leveraging technology in hiring.Ready to revolutionize your practice's hiring process? Let's listen to what Dr. Mike Neal has to say!‍‍Sponsors:‍For high quality AND affordable dental supply options, visit The Dentists Supply Company(TDSC) website today! Our listeners get a special deal - 25% off on orders over $500 - Just type in the special code: TDM25 at checkout for your exclusive offer. AND if you're a member of your state's Dental Association, you may be eligible for additional savings upon providing your ADA number. Click or copy and paste the link here to save today! https://www.tdsc.com/‍Guest: Dr. Mike NealBusiness Name: Build My TeamCheck out Mike's Media:Website: https://www.buildmyteam.com/‍Other Mentions and Links:‍Software/Tools:Indeed‍Establishments:Wharton Business School‍Host: Michael Arias‍Website: The Dental Marketer Join my newsletter: https://thedentalmarketer.lpages.co/newsletter/‍Join this podcast's Facebook Group: The Dental Marketer Society‍Please don't forget to share with us on Instagram when you are listening to the podcast AND if you are really wanting to show us love, then please leave a 5 star review on iTunes! [Click here to leave a review on iTunes]‍p.s. Some links are affiliate links, which means that if you choose to make a purchase, I will earn a commission. This commission comes at no additional cost to you. Please understand that we have experience with these products/ company, and I recommend them because they are helpful and useful, not because of the small commissions we make if you decide to buy something. Please do not spend any money unless you feel you need them or that they will help you with your goals.‍

‍How does a oral surgeon transform into a social media sensation WHILE building a thriving multi-location practice? In this episode, we dive deep with Dr. Jason Auerbach, an oral maxillofacial surgeon who not only founded Riverside Oral Surgery but also became the popular Instagram persona "Bloody Tooth Guy." Jason unveils his entrepreneurial journey, giving you a glimpse into how he turned his practice in River Edge, New Jersey, into an industry leader. He shares his road map to success, highlighting the importance of optimal patient experience, strategic acquisitions, and genuine communication with referring doctors. His story is a testament to how balancing clinical artistry with business prowess can result in a flourishing practice.Jason also elaborates on how social media has played a pivotal role in shaping his personal brand. His Instagram account, initially aimed at surgically-minded young dentists, has unexpectedly amplified his practice's reputation. However, what's truly fascinating is how Jason separates the content for his personal brand from that of Riverside Oral Surgery, ensuring a clear focus on expert patient care. He discusses the balance needed between embracing emerging technologies like digital dentistry and robotics while preserving the human touch. The episode is peppered with Jason's insights on maintaining authenticity, fostering a supportive work culture, and prioritizing steady, incremental improvement. Whether you have years of dental experience or are just starting out, Jason provides valuable advice in this episode.What You'll Learn in This Episode:The journey of transforming a single practice into a successful multi-location entity.Importance of referral management and transparent communication with referring doctors.Strategies for cultivating a positive and hospitable environment for patients and staff.The role of social media in building a personal brand and enhancing a practice's reputation.Balancing technological advancements in dentistry with clinical artistry.Insights on authenticity, perseverance, and incremental improvement for long-term success.Ready to get inspired by the dynamic world of modern oral surgery? Tune in to this episode now!‍‍Sponsors:‍For high quality AND affordable dental supply options, visit The Dentists Supply Company(TDSC) website today! Our listeners get a special deal - 25% off on orders over $500 - Just type in the special code: TDM25 at checkout for your exclusive offer. AND if you're a member of your state's Dental Association, you may be eligible for additional savings upon providing your ADA number. Click or copy and paste the link here to save today! https://www.tdsc.com/‍Guest: Dr. Jason AuerbachPractice Name: Riverside Oral SurgeryCheck out Jason's Media:Website: https://www.riversideoralsurgery.com/Jason's Instagram: https://www.instagram.com/bloodytoothguy/Practice Instagram: https://www.instagram.com/riversideoralsurgery/Email: jma@riversideoralsurgery.com‍Other Mentions and Links:‍People:Dr. Pimple PopperElon MuskJeff Bezos‍Businesses/Brands:Max Surgical Specialty Management3Sixty ‍Establishments:New York University (NYU)Kings County Downstate Medical CenterPrudential Center‍Host: Michael Arias‍Website: The Dental Marketer Join my newsletter: https://thedentalmarketer.lpages.co/newsletter/‍Join this podcast's Facebook Group: The Dental Marketer Society‍Please don't forget to share with us on Instagram when you are listening to the podcast AND if you are really wanting to show us love, then please leave a 5 star review on iTunes! [Click here to leave a review on iTunes]‍p.s. Some links are affiliate links, which means that if you choose to make a purchase, I will earn a commission. This commission comes at no additional cost to you. Please understand that we have experience with these products/ company, and I recommend them because they are helpful and useful, not because of the small commissions we make if you decide to buy something. Please do not spend any money unless you feel you need them or that they will help you with your goals.

‍How can you streamline your operations while maintaining exceptional patient care? In this episode, we've brought on Priscilla White, the innovative CFO of Comfort Dental Studio in Chicago, to uncover the secrets behind their thriving office. Priscilla provides an illuminating overview of their processes and systems, emphasizing how their commitment to caring professionals translates into superior patient experiences. She elaborates on their strategic expansion to a second location in Pilsen, a move designed to meet the demands of a growing patient base and reduce waiting times, demonstrating the power of patient-focused growth.Facing daunting challenges like high aging accounts receivable (AR) and inefficiencies at the front desk, Priscilla shares how she transformed these obstacles into opportunities. After transitioning from corporate banking to the dental industry, she introduced cutting-edge practice management software, Dentrix Ascend, and leveraged third-party partnerships with Unitas and eAssist. These innovations have not only optimized insurance billing and PPO negotiations but also allowed the practice to concentrate on patient care while ensuring profitability. Priscilla's hands-on management style and strategic decisions, including staff realignment and enhanced communication protocols, have significantly boosted efficiency and financial health at Comfort Dental Studio.What You'll Learn in This Episode:How to effectively manage expansion and new locations in a dental practice.Strategies for reducing high aging accounts receivable (AR).The benefits of implementing Dentrix Ascend practice management software.The role of third-party services like Unitas and eAssist in enhancing practice profitability.Practical tips for improving front desk operations and patient ledger management.The importance of thorough communication and systematic processes in team productivity.Insights on staff realignment to meet practice goals and philosophies.Advice on utilizing sophisticated practice management systems tailored to dental offices.Let's dive into Priscilla's expert insights and proven strategies today!‍‍Sponsors:‍For high quality AND affordable dental supply options, visit The Dentists Supply Company(TDSC) website today! Our listeners get a special deal - 25% off on orders over $500 - Just type in the special code: TDM25 at checkout for your exclusive offer. AND if you're a member of your state's Dental Association, you may be eligible for additional savings upon providing your ADA number. Click or copy and paste the link here to save today! https://www.tdsc.com/‍Guest: Priscilla WhitePractice Name: Comfort Dental StudioCheck out Priscilla's Media:Website: https://www.comfortteeth.com/Instagram: https://www.instagram.com/comfortteeth/Facebook: https://www.facebook.com/profile.php?id=61551046628909‍Other Mentions and Links:‍Priscilla's 4 production columns to cover 4 operatories: Dr. Production (fillings, etc.)HygieneNew Patient Recall ‍Software/Services:DocSitesUnitasDetrix AscendeAssist‍People:Dr. White‍Businesses/Brands:Henry Schein‍Establishments:University of ChicagoSophy Hotel‍Host: Michael Arias‍Website: The Dental Marketer Join my newsletter: https://thedentalmarketer.lpages.co/newsletter/‍Join this podcast's Facebook Group: The Dental Marketer Society‍Please don't forget to share with us on Instagram when you are listening to the podcast AND if you are really wanting to show us love, then please leave a 5 star review on iTunes! [Click here to leave a review on iTunes]‍p.s. Some links are affiliate links, which means that if you choose to make a purchase, I will earn a commission. This commission comes at no additional cost to you. Please understand that we have experience with these products/ company, and I recommend them because they are helpful and useful, not because of the small commissions we make if you decide to buy something. Please do not spend any money unless you feel you need them or that they will help you with your goals.‍

‍Are you looking to scale your practice from one location to multiple thriving offices? In this episode, I sit down with Dr. Andrew Vallo to explore his incredible journey of expanding his practice to four busy locations, with plans for even more on the horizon. Andrew shares his secrets to success, including an innovative business model that combines different dental specialties and a clever strategy for cutting costs by sharing office spaces. You'll learn about his dynamic marketing approach, particularly how he managed to skyrocket his Invisalign services by making treatment more accessible and offering flexible payment options.Andrew opens up about the hurdles he faced, like dealing with substantial construction delays and how he maintained team morale in challenging times. He provides unique insights on fast-tracking the growth of a dental practice, emphasizing the importance of strategic investments in marketing and staffing right from the start. Andrew also delves into effective team management, stressing the pivotal role of the right personnel in the right positions and not shying away from turnover when necessary. By the end of our conversation, you'll understand why adopting an abundance mindset and being willing to take calculated risks are key to achieving rapid growth in the dental industry.What You'll Learn in This Episode:How Dr. Andrew Vallo scaled his practice to four locations with more on the wayThe benefits and challenges of combining different dental specialties within a single practiceEffective cost-cutting measures, including shared office spacesProven marketing strategies for scaling Invisalign services rapidlyTailoring marketing efforts to different platforms and patient demographicsCoping with significant construction delays and maintaining team moraleAndrew's unconventional advice for rapid growth in dental practicesThe importance of strategic investments in marketing and staffingBest practices for team management and handling staff turnoverAdopting an abundance mindset and taking calculated risks for growthReady to unlock the secrets to fast-tracking your practice growth? Let's get right into it with, Dr. Andrew Vallo!‍‍Sponsors:‍For high quality AND affordable dental supply options, visit The Dentists Supply Company(TDSC) website today! Our listeners get a special deal - 25% off on orders over $500 - Just type in the special code: TDM25 at checkout for your exclusive offer. AND if you're a member of your state's Dental Association, you may be eligible for additional savings upon providing your ADA number. Click or copy and paste the link here to save today! https://www.tdsc.com/‍Guest: Dr. Andrew ValloPractice Name: The Dental Boutique WestchaseCheck out Andrew's Media:Instagram: https://www.instagram.com/dr.andrewvalloPodcast: https://www.dentalunfilteredpodcast.com/Facebook Pages:‍https://www.facebook.com/TheDentalBoutiqueWestchase‍‍https://www.facebook.com/BestValueDenturesPractice Websites:‍https://www.westchasedentalboutique.com/‍‍https://www.bestvaluedentures.com/Email: docvallodds@gmail.com‍Other Mentions and Links:‍Andrew's Past Episodes:MMM [STARTUPS] CUTTING FRICTION FOR SEAMLESS NEW PATIENT ONBOARDING IN YOUR PRACTICE – THE DENTAL MARKETER PODCAST406: DR. ANDREW VALLO | THE DENTAL BOUTIQUE WESTCHASE & BEST VALUE DENTURES – THE DENTAL MARKETER PODCAST‍Software/Services:Google AdsFacebook AdsClinCheck‍People:Dr. David Galler‍Brands/Products:Invisalign‍Organizations:AACA‍Host: Michael Arias‍Website: The Dental Marketer Join my newsletter: https://thedentalmarketer.lpages.co/newsletter/‍Join this podcast's Facebook Group: The Dental Marketer Society‍Please don't forget to share with us on Instagram when you are listening to the podcast AND if you are really wanting to show us love, then please leave a 5 star review on iTunes! [Click here to leave a review on iTunes]‍p.s. Some links are affiliate links, which means that if you choose to make a purchase, I will earn a commission. This commission comes at no additional cost to you. Please understand that we have experience with these products/ company, and I recommend them because they are helpful and useful, not because of the small commissions we make if you decide to buy something. Please do not spend any money unless you feel you need them or that they will help you with your goals.‍‍

Christian Medical and Dental Association's Dr. Tiffany Schatz talks about exploring the real need behind taking supplements and the misconceptions about marijuana many have. Jerrad Lopes, author of "My Daddy's Hero: A Story About Jesus, The Ultimate Hero" and founder of Dad Tired, shares about the amazing things that happen when a man humbles himself. Faith Radio podcasts are made possible by your support. Give now: Click here

‍How can an artist's creativity and eye for detail translate to success in the dental industry? Today we're diving into the journey of Dr. Jessica Pushee, an aspiring artist turned respected dentist, who shares her path from student to practice owner. Listen as Jessica unravels her realities – the challenges of shared ownership, the unexpected upheavals, the bounce back from failures, and the rekindling of her passion for ownership. Gain a unique understanding of her perspective on what it's like to construct one's own practice, from securing loans to pinpointing the perfect location.The episode continues with an emphasis on the powerful role of community engagement and specialist referrals in building a solid patient base. Not only can you sneak a peek into Jessica's secret, strategic playbook, but you can also get a personal perspective on the delicate art of maintaining work-life balance, creating something uniquely personal, and nurturing a business culture rooted in integrity. Jessica also shows her forward-looking aspirations for her practice, marking her place in a fascinating narrative, laced with fortitude, resilience, and tenacity.What You'll Learn in This Episode:The unique journey of an artist turned respected dentistThe challenges and nuances of shared ownership in a dental practiceThe rigors and rewards of building a dental practice from scratchArtistic touches that set apart Jessica's practiceMaintaining work-life balance as a successful dentist and business ownerThe significant role of community engagements and referrals in building a patient baseThe importance of business culture and integrity in growing a practiceLet's get into this episode with Dr. Jessica Pushee and witness the perfect blend of art and dentistry on her journey!‍‍Sponsors:‍For high quality AND affordable dental supply options, visit The Dentists Supply Company(TDSC) website today! Our listeners get a special deal - 25% off on orders over $500 - Just type in the special code: TDM25 at checkout for your exclusive offer. AND if you're a member of your state's Dental Association, you may be eligible for additional savings upon providing your ADA number. Click or copy and paste the link here to save today! https://www.tdsc.com/Guest: Dr. Jessica PusheeCheck out Jessica's Media:Instagram: https://www.instagram.com/jpushee/Email: Jessicapusheedmd@gmail.com‍Other Mentions and Links:‍Software/Services:Google AdsIdeal PracticesCARRFacebook AdsLegalZoom‍Places/Establishments:Tufts University‍Banks:Bank of America‍Brands/Businesses:StarbucksSmoothie King‍Host: Michael Arias‍Website: The Dental Marketer Join my newsletter: https://thedentalmarketer.lpages.co/newsletter/‍Join this podcast's Facebook Group: The Dental Marketer Society‍Please don't forget to share with us on Instagram when you are listening to the podcast AND if you are really wanting to show us love, then please leave a 5 star review on iTunes! [Click here to leave a review on iTunes]‍p.s. Some links are affiliate links, which means that if you choose to make a purchase, I will earn a commission. This commission comes at no additional cost to you. Please understand that we have experience with these products/ company, and I recommend them because they are helpful and useful, not because of the small commissions we make if you decide to buy something. Please do not spend any money unless you feel you need them or that they will help you with your goals.‍

‍What could you implement TODAY to boost your practice's growth? In this episode, Dr. Addison Killeen provides a comprehensive and insightful take on the strategies and tactics to make this transformation a reality in your own practice. Addison gets into the process of monitoring and analyzing phone data, unraveling crucial details about practice operations and customer experience that could potentially boost your business visibility and growth significantly.We shine a light on the significance of weekly scorecards as strategic tools for measuring progress. Addison explains how these scorecards can help you articulate your goals, track your key performance indicators (KPIs), and drive constructive improvements. As a bonus, we also discuss Addison's series of books on dental operations, marketing, front office management, and a whole lot more - a gold mine of valuable knowledge that's just a click away on Amazon.What You'll Learn in This Episode:The impact of online scheduling on new patient calls.How to monitor and analyze phone data to improve operations.The significance of weekly scorecards in assessing key performance indicators.The strategic importance of monitoring trends in bookings and customer service.A review of Dr. Killeen's multiple books on improving dental operations, marketing, and management.Are you ready to expedite your growth and enhance your dental practice operations? Tune in to our conversation today!‍‍Sponsors:‍For high quality AND affordable dental supply options, visit The Dentists Supply Company(TDSC) website today! Our listeners get a special deal - 25% off on orders over $500 - Just type in the special code: TDM25 at checkout for your exclusive offer. AND if you're a member of your state's Dental Association, you may be eligible for additional savings upon providing your ADA number. Click or copy and paste the link here to save today! https://www.tdsc.com/‍You can reach out to Dr. Addison Killeen here:Website: https://www.addisonkilleen.com/Dr. Killeen's Books: https://www.addisonkilleen.com/dental-manuals-books/‍Mentions and Links: Services/Tools:Mango Voice‍If you want your questions answered on Monday Morning Episodes, ask me on these platforms:My Newsletter: https://thedentalmarketer.lpages.co/newsletter/The Dental Marketer Society Facebook Group: https://www.facebook.com/groups/2031814726927041‍Episode Transcript (Auto-Generated - Please Excuse Errors)‍Michael: Addison. So talk to us. What's one piece of advice you can give us this Monday morning? Addison: Yeah. So the one thing that I've found in the data recently picking through the business, the phone calls, uh, you know, new patients is that online scheduling leads to a huge increase in new patients.But it's not that they are actually scheduling through online. It's that once they go online and then they see that you have availability, they will still call the office. So what we found was that when you didn't have online scheduling, phone calls to the office dropped, even though web traffic was the same, Facebook, uh, you know, traffic was the same.But when you opened up online scheduling, people click that link and you, of course, you have people that click those links that they see, you know, the availability and stuff, and you have a significant portion that don't schedule. But we did see that even opening up online scheduling allowed for more phone calls to the practice just because you have online scheduling.So my big key piece of advice here is that. Even though you might not see a ton of appointments coming through your online scheduling, maybe it's only 10 a month, or maybe it's only 15. But that is still super important for the other 15 or 20 or whatever appointments that come through because of just people checking that online scheduling calendar and then still calling in.Michael: Interesting. How'd you figure that out then? Would you ask, was the front team asking, Hey, where'd you find us? How'd you find us? Addison: Um, well, basically I was just, I love to watch my phone data. I'm like, I'm always looking at, okay, Google. How many clicks are we getting over to our website from Google? How many are coming from Facebook?Um, so just watching all these trends. And then when my online scheduling broke, uh, that's when it was like, something is off here. I'm like, well, why is this not working? Um, of course we saw a drop in online schedules as well, but it was a more significant drop than that. So sometimes it's just the crazy instances where something breaks and you're like, oh my gosh, this is something is up here.that really led to that insight of finding that. Michael: You mentioned phone data. Yeah. What do you mean by that? Like, are you watching? What are you watching? Addison: Yeah, so I check my phone data every week. Um, I go, I use Mango phones. Mango voice is super easy to set up. Um, you can watch, you know, when are most of the incoming calls coming in.Uh, you can also watch when are most of the outgoing calls being made. You know, either following up with patients or confirming their appointments for next day. and basically, I try to dig through to see when are the spikes in incoming calls, when are the spikes in outgoing calls. Of course, outgoing is a system of the practice and so, You know, we can make sure those two peaks are not overlapping each other to make the front desk feel overwhelmed.And basically what I learned was that most of the incoming calls are between 8, 7. 30 in the morning and 10 a. m. and so, okay, hey, let's wait until 10. 30 before we start making outgoing calls. Like, no one should be calling out early in the morning unless it's to fill an appointment for that day. Like, you know, don't be doing any of those mundane tasks or following up on collections.Don't do that until after 10. 30 in the morning. Uh, and then days of the week, like when, which days of the week are most active? When should we have all hands on deck? When should we give people their half day off or something? Or when, you know, if you're going to run errands, when should you be running them away from the front desk?And then also looking at that phone data to see how many phone calls are getting answered in general. Now I track that scorecard. Um, the last couple of weeks I've been at 92. 2%. Of all phone calls coming into the practice get answered by a person. and that includes even after hours calls. So, obviously when we're closed, we're closed.But, um, and that's probably about the 8%. But we do miss some calls during the day. But, uh, that's the average of all the time, you know, the whatever 160 some hours a week. Um, we answer 92%. Now, that is a really good, um, a really good number. I've seen it though in other practices across country where it's been pretty bad, like 60%, sometimes 40%.And of course, if you're trying to get new patients in the door, or you're serve your existing patients, if you're not answering the phone, that's pretty bad. And so you could be wasting tons of money, on marketing or internal marketing, or just you could be losing your existing patient base, because if they call in, And they don't get to talk to anyone, they're going to get pissed off.And so, that's just one thing to put yourself in their shoes. And it's like, man, I try to call my dental office and they never pick up the phone. And it takes them an hour to call me back. Like, that's just irritating. You know, if that's what you think about your general practice physician, or heck, your barber.Or any other person in your life, if they don't ever answer the phone, you're going to feel kind of slighted. As dentists in the dental office, we should absolutely be aware that that phone call answer rate is a huge customer service indicator. Michael: Interesting. Okay. So then you mentioned it spikes early in the morning.Do you have people answering that early? The phones? Addison: Yeah, we actually bring in, um, the front desk starts at like 7 15. A couple of people come in 7 15, one comes in 7 30. Everyone then takes a break at 7 45 because we go do cuddle for about 10 minutes. Um, but you know, people always text, you know, early in the morning or they leave a voicemail and they say, Hey, I'm sick.I can't come in today. So I always want the front desk team to be there about 45 minutes early so that they can start managing the schedule. And so their most important job, you know, a make sure the waiting room is clean, but that should be done 5 PM the night before. So they should come in and just manage the schedule.If there's holes that pop up like Swiss cheese, let's fill those holes. Let's make sure that every, you know, appointment is the appropriate length. Cause if someone does, Hey, I only want to do one extraction today rather than full mouth extractions, well, let's, let's shorten that appointment. Let's, you know, fill something in after that.So, they double check all that, uh, just to prepare for morning huddle, because morning huddle is that huge communication time when they can then say, Hey, if you wanted to add in extra treatment, do it right here. Um, you know, we had a couple patients drop off, so if you wanted to do some same day or if you have an emergency, let's throw them in here.Stuff like that. Michael: Gotcha. Okay. And then what days of the week would you say are the spikes? And then the days where it's like, no, it's not a good day, half days are here. Addison: Yeah, the, it's usually Monday is close to top Tuesday's top Wednesday, Thursday, Friday is like a slow downward slog. Michael: Interesting. Okay. So, Monday, Tuesday, all hands on, that kind of thing.Addison: Yeah. Yeah. So, Tuesday, I don't give anyone time off up front. Uh, Monday afternoon, one of my employees goes home at like two o'clock. And then, yeah, Wednesday, Thursday, and then Friday, everyone else gets a half day off as well. Nice. Michael: Okay. And then you mentioned a weekly scorecard. Cool. what is that? Addison: Yeah.So it's, you know, like if you wait till the end of the month to run your numbers, look at your profit and loss statement, look at your month end analytics, whatever, you know, whether that's an online dashboard you get or whatever, however you run your numbers, if you're waiting till the end of the month, you're going to miss so much data.And so when you look at it week by week, I always go in Sunday night, Monday morning, like sometimes the first thing I do Monday morning at like 5am when I wake up. Is like I go through and I run the numbers from the past week and that is takes about 10 minutes Maybe five to ten minutes and I just pull about 25 of the top numbers and that was kind of the basis for my first book by the numbers super short little read there, but it's basically like okay.What should you look at every week? leading indicators because you can always look at the production and the income later on. I mean, that's like, that's the end of the month. See how you did, but you want to look at like, what are your treatment planning? what's your phone answer rate? How far out are you scheduling?What does your accounts receivable look like? You know, and those little things, it takes me about 10 minutes and I don't. Um, give that to any other employee. I could totally pass it off and some other team member could do it, but I actually want to be the one doing it because it gives me all the indicators of how I need to lead the team that week.You know, it also gives me the wins. So in that morning huddle, I could say, Hey guys, you guys are killing it. 92. 2 percent is a great phone call answer rate. I'd love how everyone's helping out. Like we have a phone in the back sterilization so that if it's ringing and it's like, Oh, that's three rings.I should pick it up. sterile tech could pick it up. or, you know, like, Hey, our number of fluorides versus the pro fee rate, you know, so our fluoride delivery rate drop below 80%. Let's just make sure to pick that up this week. Let's make sure we're offering fluoride to every patient who needs it. Um, that sort of thing.or treatment plan, you know, like, Hey, Last week, for whatever reason, we just didn't seem to treatment plan as much as our normal average, you know, just make sure that we're spending the time educating our patients and like teaching them what's going on with their mouths, and hopefully we can get that back up to our average.So stuff like that, and doing that weekly, I think it's just the most appropriate cadence because Sometimes I can't remember what happened, what I ate for breakfast. And if I, you asked me what happened three and a half weeks ago, I'm absolutely not going to know. But if you ask me Monday morning, like how did last week go?I was like, well, I took a day off. Okay. Well, of course the numbers are going to drop pretty significantly if I take a day off. So just knowing that and doing the weekly scorecard, and I just have it in a simple, dumb spreadsheet and I just go line of data is just another row down. And some of the data cells are color coded so that they show up like more green if they're good and more reddish tones if they're bad.And so, yeah, that's what I do weekly. Michael: you have that in one of your books? The weekly scorecard? Addison: Yeah. So that's in the by the numbers one for sale on Amazon. Michael: Okay. Okay. So we can find it there. Look at it. Cause each, I guess sometimes I feel like, and I'm speaking for myself, but like other people, you tend to put all these other analytics on there and you don't really know what's the most important.I mean, maybe like you do, right? Like production collection, things like that. Right. But then there's stuff where, I don't know, you're worried about when it comes to marketing, like impressions. Right. And you're like, is that butts in chairs? What is that? No. Kind of thing. Addison: Yeah. And so that's, yeah. And that's the biggest thing that I think some of the analytics tools out there, they, they love to feed you data.They love to get your dopamine rush with like bright colors and graphs. But sometimes I think the most educational thing is dumbing it down to the simplest level and just being like, no, like we need to answer the phone. Like that's because yeah, impressions are obviously important, but that would be one of like that level of data digging in there would be like a, let's do that once a month type thing on my.If I'm going to dedicate like two hours to reviewing all the marketing efforts for the past month or the future months, let's do that on one day a month. But then this weekly scorecard would just be like, Oh, you know, the phone call is not getting answered. Or maybe you have the other problem. Maybe you're booked out really far.And so one of the well, two of the things on the scorecard are how far out you're scheduling both in hygiene. And then in the doctor side, and so like what's the next one hour free block of doctor time where I could do like a crown or a simple root canal, something like major, like when's the closest new free hour?Is that four days out? Is that today? Or is it like 26 days out? And if it's 26, oh man, maybe e. You need to either look at hiring another assistant if you have chair time, or maybe you need to think about an associate. then again on the hygiene side, it's like, okay, when is the next hour and a half new patient block?Because if a new patient calls your practice and says, Hey, I want to join your practice and you say, well, great, I'll book you in four months. They're going to say, well, thanks, but no thanks. I'll call another office. And whereas if it's in like the next seven days, if you have like an option in seven days, they're going to be like, okay.It's maybe, Oh, I've got three options in the next two to three weeks. That's much more normal. Um, but you know, of course, I think we see a lot of dentists across the country who are scheduling out pretty far and that's where it's like, okay, well, let's maybe change what kind of patients you're going after.Maybe you need more emergency patients. Maybe you don't want them in hygiene. Um, or maybe you need to consider dropping some insurance participation, which would thereby lose you some patients, but it would Probably gain you more higher paying patients. So there's so many levers to turn, but by watching that weekly, you can see some of those indicators and it's, and it's, yeah, like I said, they're super simple.Um, almost to the point of, you know, just it's black and white numbers, but, uh, they are mostly instructive forward looking metrics that will help you kind of guide what decisions you want to make. Michael: Hmm. And then real quick, have you ever seen like a, like a, like a Uh, in your performance, it's spike and you're like, man, that was great, but maybe it might've been a fluke or you know what I mean?Where it's like, what did we do that week? And we're like, we didn't really do, I don't know what we did kind of thing. Does that happen? Addison: Oh yeah. Or yeah. Or, or drops and you're just like, well, what the heck? Like, and, and so, yeah, you always see those and you know, sometimes it's a, it's a, it's you just didn't treat my plan as much, but every patient accepted something and you're like, I got 100 percent case exceptions, right?And so you're super happy and you're like, well, that was just a fluke of, you know, you had a bunch of patients that love you and trust you. And so, yeah, sometimes you, you see that. Um, so it's always good to kind of watch when you watch these numbers with a weekly frequency, they're always in your head.And you kind of understand them. You don't have to kind of review back of like, well, what's the average or what's the high, what's the low. You just kind of know, okay, well that's a good number or this is a bad trend. And of course, one week of one bad number is not going to affect you. But when you start to see like, man, three numbers above that on the spreadsheet don't look very good.That's when you start to see, well, three or four weeks, that's a trend. And that's where. The data isn't, you know, just noise. It's actually a signal telling you something is wrong. Michael: Interesting. Okay. And then real quick, I know all the, that was your first book, right? You've come out with many more since then.Addison: Yeah. So we got, yeah, seven more. I think we have the dental operations manual, the dental marketing manual, the dental front office manual, the associates manual, the startup and the acquisitions manual. Cool. Oh, and the dental supply ordering manual. That's the one we just put out. I should remember that first, but, uh, that's a little bit of a smaller one. It's only like a hundred pages. it's the manual size. It's got tons of spreadsheets and stuff. Cause man, us dentists, we get ripped off a lot by, Companies that sell supplies for more expensive than they should be.So that book will save people like 20 grand right away. So that's, that's a big, big one. But the next book I'm excited about that'll probably be coming out in about a month to a month and a half will be the dental assisting manual. And that one's going to be really cool. So that if you're out there trying to train up dental assistants and teach them, okay.Cause I mean, a lot of us have good dental assistants, but like, what does it take to be really, really good? Like what thought processes, what systems can you put in place to help train up somebody maybe from scratch to be really, truly great. Um, and like, how should you set up those systems to take them from, you know, rookie to rockstar essentially.Michael: Nice. Awesome. So where can people find you if they have any questions or concerns, or they want to know more information about the books? Addison: Yeah. So, uh, all the books for sale on Amazon. com so you can order them there. Um, or you can check, uh, out any of my information and stuff at, uh, AddisonKilleen. com. So A D D I S O N and then K I L L E E N.com. Michael: Awesome. So that's going to be in the show notes below. And Addison, thank you for being with me on this Monday morning episode. Addison: Thank you.‍

‍Today we're navigating the complex world of dentistry with authenticity, resilience, and an open heart. But, what does it take to embody these key values? In this episode, Dr. Maggie Augustyn takes us on her transformative journey from graduating dental school to becoming a successful, compassionate dentist. Overcoming initial challenges that nearly derailed her early career, Maggie offers an intimate window into her personal evolution, unpacking the layers of self-reflection and mentorship that led her to shed false identities and fully commit to her passion.Maggie dives deep into her professional trajectory, sharing her transition from working in less-than-ideal conditions to taking the formidable step of opening her own practice - a venture fraught with financial fears and management challenges. Throughout these enlightening windows into her growth, one element remains consistent: the dedication to becoming a better dentist and a better person. Exploring the internal tug-of-war of wanting to be liked and needing to deliver honest, sometimes hard-to-swallow treatment plans, Maggie emphasizes the supreme importance of empathy and genuine patient connections in her practice. Her reflections on battling cancer and the integral role of personal and professional integrity in managing her practice through these tough times offer an inspiring testament to her resilience.What You'll Learn in This Episode:The early challenges and misunderstandings that young practitioners face in their medical journey.The importance of shedding false identities and embracing authenticity in the field of dentistry.How to navigate the financial and leadership aspects of launching and managing a private practice.The value of compassion, empathy, and honest communication in patient care.How personal turmoil and struggles can impact and shape professional growth and perspective.Don't miss out on this insightful, heartwarming journey of transformation and growth in the world of dentistry! Tune in to share in Dr. Maggie's wisdom gathered from her diverse experiences.‍‍Sponsors:‍For high quality AND affordable dental supply options, visit The Dentists Supply Company(TDSC) website today! Our listeners get a special deal - 25% off on orders over $500 - Just type in the special code: TDM25 at checkout for your exclusive offer. AND if you're a member of your state's Dental Association, you may be eligible for additional savings upon providing your ADA number. Click or copy and paste the link here to save today! https://www.tdsc.com/‍Guest: Dr. Maggie AugustynPractice Name: Happy ToothCheck out Maggie's Media:Practice Website: https://myhappytooth.com/Personal Website: https://maggieaugustyn.com/Facebook: https://www.facebook.com/dr.maggieaugustynInstagram: https://www.instagram.com/dr.maggieaugustyn/LinkedIn: https://www.linkedin.com/in/dr-maggie-augustyn-dds-faaip-ficoi-7a9502122/‍Other Mentions and Links:‍Services:Productive Dentist Academy‍People:Dr. Talcott ParsonsDr. Bruce B. Baird & Dr. Victoria Peterson (Productive Dentist Academy)‍Dr. Augustyn Presentations:Lie to Me: The Destructive Nature of Self ComparisonBeyond The Drill: From Struggle to Success‍Host: Michael Arias‍Website: The Dental Marketer Join my newsletter: https://thedentalmarketer.lpages.co/newsletter/‍Join this podcast's Facebook Group: The Dental Marketer Society‍Please don't forget to share with us on Instagram when you are listening to the podcast AND if you are really wanting to show us love, then please leave a 5 star review on iTunes! [Click here to leave a review on iTunes]‍p.s. Some links are affiliate links, which means that if you choose to make a purchase, I will earn a commission. This commission comes at no additional cost to you. Please understand that we have experience with these products/ company, and I recommend them because they are helpful and useful, not because of the small commissions we make if you decide to buy something. Please do not spend any money unless you feel you need them or that they will help you with your goals.‍‍

How does one navigate cultural and language barriers as an exile from their home country AND build a thriving practice? Welcome to this enlightening episode where we step into the unique journey of Dr. Monzer Shakally, a remarkable dentist with an extraordinary backdrop: born and raised in Damascus, Syria, yet carving out a stellar career in the U.S. His narrative winds from his comfortably privileged upbringing in a medical environment to a twist with the breakout of the Syrian revolution, leading him down a path of arrest, exile, and eventual resettlement in the U.S.In this episode, Monzer takes us along on his odyssey from the throes of revolution and exile to his pursuit of dentistry in Iowa, a step driven by his resolve to create a unique niche in the dental space. Listen in as he shares the challenges of early days in America, wrestling with language barriers and chipping away at cultural dissimilarities, through to his triumphant emergence from dental school and his thoughtfully decisive move to settle in the balanced charm of Scottsdale, Arizona. Monzer also delves into his professional journey, tracing his hard-earned lessons from a dissatisfying stint at Pacific Dental Services to his present status operating a thriving dental practice. This episode is more than an account of resilience and determination, it is a beacon for all those navigating their routes to success in the dental profession.What You'll Learn in This Episode:Monzer's intriguing journey from Syria to the United StatesThe cultural and educational challenges Dr. Shakally overcame in the pursuit of his careerHis experiences in corporate dentistry and the wisdom gained from itHow Shakally turned a new opportunity into a flourishing dental practiceStrategies for avoiding pitfalls such as insurance dependencyThe ethos that underpins Shakally's profession and personal journeyStrategies to ensure patient satisfaction and operational efficiency in your practiceDon't miss this episode full of valuable insights and inspiring tales of resilience. Start your journey to mastering the business side of dentistry by listening today!‍‍Sponsors:‍For high quality AND affordable dental supply options, visit The Dentists Supply Company(TDSC) website today! Our listeners get a special deal - 25% off on orders over $500 - Just type in the special code: TDM25 at checkout for your exclusive offer. AND if you're a member of your state's Dental Association, you may be eligible for additional savings upon providing your ADA number. Click or copy and paste the link here to save today! https://www.tdsc.com/‍Guest: Dr. Monzer ShakallyPractice Name: Southern SmilesCheck out Monzer's Media:Website: https://ssmilesdental.com/Instagram: https://www.instagram.com/drshakally/LinkedIn: https://www.linkedin.com/in/dr-monzer-shakally-dds-54945989/Email: meezdds@gmail.com‍Other Mentions and Links:‍Software/Services:Henry ScheinPPO ProfitsImplant PathwayQuickBooksKleerBooks/Publications:How to Buy a Dental Practice: A Step-by-step Guide to Finding, Analyzing, and Purchasing the Right Practice For YouDental Operations Manual: Detailed Systems to Run your Dental PracticeBusinesses/Brands:Pacific Dental ServicesSignature Dental PartnersAspen DentalHeartland DentalCerecVan Hook LabPeople:Dr. Farran (30 Day Dental MBA)Elon MuskPodcasts:Dental UnfilteredCommunities:DentaltownOrganizations:UNHuman Rights WatchUS Embassy in EgyptMusic:Frank Sinatra - My Way‍Host: Michael Arias‍Website: The Dental Marketer Join my newsletter: https://thedentalmarketer.lpages.co/newsletter/‍Join this podcast's Facebook Group: The Dental Marketer Society‍Please don't forget to share with us on Instagram when you are listening to the podcast AND if you are really wanting to show us love, then please leave a 5 star review on iTunes! [Click here to leave a review on iTunes]‍p.s. Some links are affiliate links, which means that if you choose to make a purchase, I will earn a commission. This commission comes at no additional cost to you. Please understand that we have experience with these products/ company, and I recommend them because they are helpful and useful, not because of the small commissions we make if you decide to buy something. Please do not spend any money unless you feel you need them or that they will help you with your goals.

‍Are you ready to take a refreshing and practical look at the business side of your career? In this episode, I sit down with Dr. Shahin Safarian, a seasoned dentist, entrepreneur, and coach who urges private sector dentists to embrace financial literacy. Shahin's insightful perspective draws a connection between understanding key financial metrics and improving both patient care and business efficiency, a concept often overlooked in the profession.In the second half of the episode, we delve into the pressing need for innovation in dental practices. Not just the technical aspect, there's an often ignored realm of lead generation, patient engagement and operational optimization that can propel your practice to new heights. Dr. Shahin softens the intimidation factor around modernizing workflows and systems in such a traditional profession, making it sound not just attainable, but also essential.What You'll Learn in This Episode:The importance of understanding the financial metrics of your dental practiceHow to achieve a minimum net of 30% from your practiceThe connection between financial health and patient care qualityHow to enhance lead generation and patient engagement in your practiceThe essential role of the dentist as a business ownerThe benefits of upgrading your systems and operationsDon't let the finances of your dental practice intimidate you. Dive into this conversation with Dr. Shahin and start making informed financial decisions for your practice today!‍‍Sponsors:‍For high quality AND affordable dental supply options, visit The Dentists Supply Company(TDSC) website today! Our listeners get a special deal - 25% off on orders over $500 - Just type in the special code: TDM25 at checkout for your exclusive offer. AND if you're a member of your state's Dental Association, you may be eligible for additional savings upon providing your ADA number. Click or copy and paste the link here to save today! https://www.tdsc.com/‍You can reach out to Dr. Shahin Safarian here:LinkedIn: https://www.linkedin.com/in/drshahinsafarian/Facebook: https://www.facebook.com/DrshahinsafarianInstagram: https://www.instagram.com/drshahinsafarian‍Mentions and Links: Services/Tools:Solutionreach‍If you want your questions answered on Monday Morning Episodes, ask me on these platforms:My Newsletter: https://thedentalmarketer.lpages.co/newsletter/The Dental Marketer Society Facebook Group: https://www.facebook.com/groups/2031814726927041‍Episode Transcript (Auto-Generated - Please Excuse Errors)‍Michael: Hey, Shahin, so talk to us. What's one piece of advice you can give us this Monday morning? Shahin: Well, first of all, thanks so much for having me. I appreciate the time and the opportunity. this notion we're talking private sector, we're talking practitioners that want to stay in the private sector.So we're not talking DSOs, we're not talking DPOs, we're not talking multiple practices and. multiple associates and 25 or 30 plus employees in a single small business, in a single dental practice, small business in the private sector. What you need to focus on is you need to focus on your financial numbers.The health of your business trumps everything else. and the more old school or, or seasoned dentists that, you know, got licensed in the eighties and the nineties, and maybe even a little bit later, Their thought process is that we need to focus on the patients and the patients come first. Well, I tend to say, yes, patients certainly have value when you're working in your business, but when you're working on your business, everything, is trumped by the health of your business.And that comes from your financial numbers. So If you are a private dentist in the private sector, you want to focus on understanding your financial numbers. And that's really most important because if you have a healthy business, you'll be much better capable and able to take care of your patients in your community at the highest quality possible.If you're in a stressed environment and you have financial stress in a business. And you have to try to meet payroll. You have to try to pay rent. It becomes a lot more complicated as far as the efficiency and patient experience of what, um, your patient and your community will experience at your practice.Michael: Okay. So then, break it down for us. What's the health benefit? And what does it healthy look like? Shahin: Yeah. So, you know, there, there's a lot of notions as far as what you need to net out of a practice. Ideally, you want to net at least 30 percent as a private practitioner or more. ideally you want to get, I mean, even some of the more seasoned dentists that really understand how to efficiently run their business.they're over 50 percent on their net, from their practice. So if you are in a practice, it's a million dollars. Do you want to be in a situation where you're netting 200, 000 or you're netting 400, 000? That comes a lot from the practical components of how much attention you pay attention to the financial numbers.So I would say minimum you want to be 30 percent net, um, out of your, uh, business. Michael: So then what financial numbers should we start paying attention to right now? If we're listening to this and we're thinking, okay, I have a analytic software, we're looking at the numbers. What do we got to pay attention to?Shahin: Yeah. Look at your expense report. Um, and so there's the practice analysis software that if you've been in business for three to five years, you should incorporate, um, but you also have to look at your bookkeeping and your expense reports and the key number that you want to pay attention to right out of the gate is payroll.Um, payroll is one thing that's really out of control in most dental practices that we're discussing here today. Okay. So, um, I think that's a really important component of, what you need to pay attention to. First, that's your biggest expense. Then obviously you've got to deal with rent. You've got to have a distinction between fixed expense and variable expense.Fixed expenses are payroll, are your rent, are your office loans or business loans that you're holding every month that you have to pay out, to every single month. Variable expenses are a little bit more your marketing, your supplies and, and some other, factors that come in, but you have to really pay attention to, to payroll.I think that's one key component that a lot of doctors are really overlooking. And what ends up happening is complacency comes into play, empathetic. Doctors are paying attention to the, employees that they've had longterm in their practice. And so we have to understand again, financial numbers trump everything else.The business health trumps everything else. If the numbers don't make sense, it's time for you to make some decisions. Michael: That's interesting. So then when it comes to the payroll, being out of control. What is out of control? What have you seen? Shahin: Yeah, so, one key metric that a doctor needs to pay attention to is production per hour.what their production per hour is dictates a lot about a practice. And you want to target being 600 per hour plus. if you're a private practice owner and you're at 300 an hour, 400 an hour, you're not really running a very efficient business. You want to be a macro producer. And there's a lot of discussion in this, and we don't have enough time to get into all the details, but.An important metric to pay attention to is when I am clinically in the practice, what is my production per hour? And we notice that if your production per hour is low, payroll is going to go up. And so many times what we recommend is you have to be innovative. In order to create ideas in order to grow your business, or the other option, obviously, is you don't have to be open five days a week in order to hit your production.If you're producing Um, 400 an hour and you're coming home at, you know, 3, 000 days, five days a week, you can do that in three or three and a half days, you don't need to be open five days a week that automatically reduces your payroll. Michael: You mentioned being innovative to grow your practice. What have you seen where they're like, wow, that's, that's innovative?Shahin: Yeah. So there's not much innovation in doctors. Um, and unfortunately the reason is, is because we're not business owners. We're not, we're not built and developed as a business owner or clinician. So many times what we end up doing when we want to learn to be innovative, we go and learn more clinical dentistry.But the reality is, is to be innovative means. Things like this. How do I build a system or an operation in my business to where I'm able to maximize. lead generation at the top of the funnel. We're talking now sales funnel. How do I maximize lead generation? How do I maximize my ability to engage with the leads?How do I optimize that engagement to convert into new patients in my practice? And how do I optimize those new patients to say yes to me? And so that system or that operation is basically. Pretty much nonexistent in most private practices. So one of the things that I would highly recommend on the innovation side is you've got to upgrade your business to 2024, which is where we are today.Still, many practices are lacking the systems. The technology and the software in order to run an efficient operation. And so that's the first thing is really take a look inside your operations and see where you're lacking, where you're not up to date in what standard practices are today.upgrade, update yourself, and then build these systems and operations in order to maximize the potential lead generation coming in. Cause at the end of the day, one great way you can grow your business is by getting new patients to say yes to you. Michael: So if we're looking at our operations right now and our systems, how do we know we need to upgrade it?For example, if we're like, I'm just going to give you an example, right? I'm going to say some names. So we're like using. Solution reach, right? Like old school solution reach and stuff like that. And there's new software coming out and all these things, but as a practice owner, how do I know, you know what I mean?Like if I'm not even, so, Shahin: so let me give you a couple of examples. If you're still traditionally, if you still have a traditional phone system and you don't have a VoIP phone system, you're outdated, meaning. When a new patient calls, they're all centralized in one area or one phone line, you're outdated.So, what you need to do is create yourself a VoIP phone system. That VoIP phone system will allow you an opportunity to separate. So when you call my office, it will say, if you're a new patient, click one, all other callers click two. Well, here's how it starts. If you're a new patient, you click one, you go into a certain funnel in my business.There's a different person that's a dental concierge that's going to connect with you. That concierge is going to be an individual that is going to be your point of contact through your patient experience at my office. And so now you have a point of contact, we'll name her Jill, who you can go to every single time when you have administrative questions, insurance questions, scheduling questions, what's next.questions and financial questions. That is your point of contact. Now in more complicated practices, they'll have obviously an insurance coordinator. So there might be some, some, uh, steps or some others that are going to be involved behind Jill that are going to support you. But that's one thing. The other thing is, is we have to have a phone tracking system.So we need to be able to listen to phone calls, actually listen to phone calls, not have the phone call software and not listen. So you can have the software and not take advantage of it. That becomes an expense. If you have software and you take advantage of the software and its capabilities, that becomes an investment in your practice.So you listen to the phone, um, You understand why you have a poor engagement in your front. Desk with the lead generations that are coming in. Remember the only responsibility of a marketing firm Is to generate leads for you and nothing else So everything else as soon as they trigger that lead the marketing firm's job is done Now it's your internal team that takes over and this internal team is a team that the doctor is not innovative enough to understand how to manage How to run like a professional organization.At the end of the day, the owner is a dentist, but first he's an owner of a corporation. That corporation needs to run like a professional team, which means that dentist owner is the vice president and the general manager of the talent. That he has on his team. Well, how do you manage that talent that's on your team?What ends up happening is that owner dentist opens a dental practice, forgets about the corporation, forgets about the professional environment, and just wants to practice dentistry, doing the type of dentistry that they want to do. So they open a practice to become self employed. They don't open a practice to run a corporation.So innovative means this mindset that I am first a CEO of my corporation, and second, I'm a dentist practicing within the corporation. That's why we have a W 2 draw for the owner dentist. Michael: Interesting. Okay. So that's on the Shahin: top of the funnel, right? And then it trickles down to so many other factors that we can discuss as well, depending on how much time we have.Michael: No, yeah, that was, that was wonderful. I appreciate it. Awesome. Shaheen, thank you so much. And if anyone has a further questions or concerns, where can they reach out to you? Shahin: Yeah. Just follow me at Dr. Shaheen Safarian, um, Dr. Shaheen Safarian, um, on Facebook, LinkedIn or Instagram, and then just send me a DM, send me a direct message on one of those channels I'll be happy to connect with you and give you some more guidance on what you need to do next.Michael: Awesome, Shaheen. Thank you so much for being with me on this Monday morning episode. Shahin: You got it, buddy. ‍

How do you successfully navigate the balance between starting a new career AND a new family? You'll want to tune in to this enlightening episode featuring Dr. Meagan Scarborough for the answer! Journey with her as she shares her gripping tale of beginning her dental career with a four-week-old baby in tow. Meagan paints a vivid picture of the challenges and triumphs she encountered while running her dental practice and managing the high demands of being a freshly minted professional and a new mom. Going from Texas to Tennessee, she takes us into her journey of innovation and adaptability, opening up about the unique approaches she has introduced to her practices.But that's not all. Meagan takes us deeper into the world of dentistry with her candid discussion on the role of hygienists, the importance of good team dynamics in a practice, and the fine line between offering quantity and maintaining quality service. She brings in a completely novel approach to her practice, drawing inspiration from the service model of Chick-fil-A. She expands on how focusing on exceptional service and comprehensive patient care brings both success to her practice and satisfaction to her patients. All these in line with her core belief that treating people well remains the key to success, whether in dentistry or life.What You'll Learn in This Episode:How to balance a starting career with motherhood.Insider knowledge about running a successful practice.The importance of team dynamics and partnership in the dental field.The role of hygienists and how they impact your practice.How you can adopt the Chick-fil-A model of service in your practice.Listen to this episode and discover the revolutionary ways to improve services and patient experience in the dental industry!‍‍Sponsors:‍For high quality AND affordable dental supply options, visit The Dentists Supply Company(TDSC) website today! Our listeners get a special deal - 25% off on orders over $500 - Just type in the special code: TDM25 at checkout for your exclusive offer. AND if you're a member of your state's Dental Association, you may be eligible for additional savings upon providing your ADA number. Click or copy and paste the link here to save today! https://www.tdsc.com/‍Guest: Dr. Meagan ScarboroughPractice Name: Steiner DentalCheck out Meagan's Media:Website: https://www.steinerdental.com/Instagram: https://www.instagram.com/arenovatedpurpose‍Other Mentions and Links:‍Books/Publications:Whale Done!: The Power of Positive RelationshipsPlaces/Establishments:Chick-fil-ABuc-ee'sCamp LonghornTV/Movies:Father of the BrideSchrute Bucks (The Office)‍Host: Michael Arias‍Website: The Dental Marketer Join my newsletter: https://thedentalmarketer.lpages.co/newsletter/‍Join this podcast's Facebook Group: The Dental Marketer Society‍Please don't forget to share with us on Instagram when you are listening to the podcast AND if you are really wanting to show us love, then please leave a 5 star review on iTunes! [Click here to leave a review on iTunes]‍p.s. Some links are affiliate links, which means that if you choose to make a purchase, I will earn a commission. This commission comes at no additional cost to you. Please understand that we have experience with these products/ company, and I recommend them because they are helpful and useful, not because of the small commissions we make if you decide to buy something. Please do not spend any money unless you feel you need them or that they will help you with your goals.‍

‍Have you stopped and asked yourself lately, "who am I becoming?" In this insightful podcast episode, our guest Rubi Rodriguez shares a profound piece of advice derived from Jim Rohn's, "The Art of Exceptional Living"—emphasizing personal growth over fleeting material gains. Engage in a riveting discussion with Rubi as she illustrates how focusing on personal evolution has not only helped her overcome entrepreneurial impediments but also modeled her into an astute leader and manager in the cutthroat startup arena.As she recounts her exciting journey at a nascent dental supply company, Rubi underscores the vital role of introspective growth while navigating hurdles—be it guaranteeing competitive pricing or ensuring timely deliveries. She charmingly elucidates how being mindful of her development amid high-stakes situations further refines her decision-making skills and leadership style. From discussing the operations of a budding dental supply firm to diving into the intricacies of "best price" versus "lowest price," you'll find this conversation packed with practical insights and actionable advice.What You'll Learn in This Episode:Practical tips on navigating business challenges through focusing on personal growthUnderstanding the difference between the "best price" and the "lowest price" in a competitive marketWays technology can be utilized to enhance pricing strategies and service improvementsHow focusing on personal growth can lead to better team management, technology integration, and financial decision-makingThe significance of continual learning and adaptability in becoming a great leader in any industryStay tuned, hit play, and learn how focusing on who you are becoming can lead to transformative success in your business and beyond!‍‍Sponsors:‍For high quality AND affordable dental supply options, visit The Dentists Supply Company(TDSC) website today! Our listeners get a special deal - 25% off on orders over $500 - Just type in the special code: TDM25 at checkout for your exclusive offer. AND if you're a member of your state's Dental Association, you may be eligible for additional savings upon providing your ADA number. Click or copy and paste the link here to save today! https://www.tdsc.com/‍You can reach out to Rubi Rodriguez here:Website: https://www.tdsc.com/Email: rubi.rodriguez@tdsc.com‍Mentions and Links: Books/Publications:The Art of Exceptional Living: Your Guide to Gaining Wealth, Enjoying Happiness, and Achieving Unstoppable Daily Progress‍If you want your questions answered on Monday Morning Episodes, ask me on these platforms:My Newsletter: https://thedentalmarketer.lpages.co/newsletter/The Dental Marketer Society Facebook Group: https://www.facebook.com/groups/2031814726927041‍Episode Transcript (Auto-Generated - Please Excuse Errors)‍Michael: Hey, Rubi. So talk to us. What's one piece of advice you can give us this Monday morning? Rubi: Hi, Michael. Yeah, of course. Um, you know, thinking a piece of advice that I, I remind myself constantly when I feel overwhelmed or I feel like I'm being extremely challenged by something I'm going through.And it's from a book I read called the art of exceptional living from Jim Rohn. And the quote goes like, this is the greatest value in life is not what you get. It's who you become. And for me that's so important. And something to keep in mind as a leader and a people manager and, and being part of a startup business.as I am, as I, as I'm part of, sometimes we go through things that seem very challenging in the moment, and I'm sharing this advice because this quote makes me. Put things into perspective in the sense of I try to not think about what is this challenge? Giving me right in the sense of like, this is causing me a lot of trouble to do or this is like a painful learning curve.I'm going through. I try to think who am I becoming? Am I becoming a better person? Am I becoming a better leader? And when you put things into that perspective, it makes things seem better and it makes you be able to feel a bit of more comfort in the sense of this is an obstacle or something that I have to go through to become a better person or to become a better practice owner to become a better general manager.And that's the piece of advice that. You know, I wanted to share with everybody today and not only share it with you, but also remind myself, right, of how important that is, at least in my life and, and my philosophy in leading and managing people and myself. Michael: When do you find yourself? Reminding yourself of this more often.Rubi: I find myself from, you know, we, I go through challenges, right. From a work perspective, I'm part of a business, um, that is considered a startup or scale up business. I work at the dentist supply company and we have a mission of serving solo practitioners, dental practitioners. And we go through challenges that, you know, are we ensuring the right price and are we delivering on time for customers?And in some cases we aren't, and there's things on my control and there's things that are not on my control. And some of these challenges seem pretty overwhelming. And I find myself reminding. Myself of that quote, when I go through those challenges, right, I put myself in the shoes of who am I becoming and who am I serving to be able to feel more at ease with going through that process.That can feel very uncomfortable while you're going through it, but when you come, you know, when you surpass it or when that period is over, then just thinking of who have you become after it, it makes you kind of reflect on how it was worthwhile going through that challenging time. Michael: Hmm. So what are some of the most common challenges you've seen when it comes to supplies and with the clients you work with?Rubi: Yes. Um, so one of the most common challenges is always ensuring we have the right price for customers. That's something that we promise to do. That's something that we take very seriously in doing, and we are an eCommerce business and. every day prices change online, right? So how do we ensure that we have that best price?And we've recently implemented technology to be able to understand prices across the board and the internet with, you know, other e commerce players. And, that's a challenge that. We've had to go through, like, how do we make the best of this tool? How do we deliver to our customers on this in a way that's scalable?And we're growing through that, that program to ensure that we do provide that best price. Um, but it's, it's one of the things that, you know, that's been a work in progress, that it, it takes time and you have to remind yourself that although you want to, you know, get to the finish line tomorrow, it's not, you know, it's, it's a process and ensuring that.You consistently review having a competitive price that you can deliver to your customers is an everyday thing. Michael: I like that. So then to you, what's the difference between in supplies when it comes to supplies and a practice is ordering it. Looking for the best price and the lowest price. What's the difference between best price and lowest price?Rubi: Totally. That's a great question. So the best price, I think it's a combination from my perspective on the lowest price, the best delivery. Level, right? Getting it next day or, or in two business days based on your needs and ensuring that the product is in stock.I think those three elements in the e commerce environment and for dental practices, needing supplies is what should compose the best price because potentially it may not be the lowest, but it could be close enough. And you can ensure that you get the product next day or the day after. And. You also ensure that you know, the item is in top in stock, which helps with of course that delivery that delivery time.Um, so I would say a combination of those three things are what defines the best price Michael: Interesting. Okay. So then what has the dental supply company had to go through in order to become what they are? Uh, especially when it came to like struggles Coming up. Rubi: Yeah. So I would say the dentist supply company.We've gone through through that process of one ensuring that our inventory that is available to customers is accurately shown on the site. So we do have a vast Inventory a portfolio of products that are in stock and that ship next day. And one of the biggest obstacles is ensuring that, you know, that stock status is consistently updating and that customers can find those items that are in stock.and we have thousands of them. Although, you know, again, just ensuring that that is kept really much up to date, which is refreshed, um, consistently, um, multiple times a day. Is, you know, that's, that's what we do. Um, additionally, service level. So, you know, we're part of a larger organization called shine.We have access to some of the best delivery times that you have in the industry, we deliver next day in 24 hours. If your order is placed before 5 PM you know, on a business day and we deliver next day or the day after, um, you know, depending on where you are located in the country. contiguous United States.so I would say those things are, are part of what we do to ensure that we can have items in stock and then also, ensure that, that our delivery times are, best in class. Michael: That's awesome. So then I know a lot of people talk about price matching too. Does that play a role by any chance or no?Rubi: Yeah, I think that that comes back to what I was speaking to. Right. Like, how do we, we have tools in place to ensure that we're looking at, you know, a competitor prices. Now, you know, you always have to take a balance of things of going back to the best price. And it relates back again to not only having the lowest price and matching a competitor, but also, you know, some different players have different right.benefits, right, that they bring to the customer and, and the price should be a reflection of that, right? Of the value that you're getting, not necessarily just, the actual cost of what you're getting. Michael: Okay. So then going back to the quote, Rubi, and I'm sure you work with, do you speak a daily on the phone with a lot of practice owners?Rubi: do not, but my team does. Michael: Okay. Okay. So your team speaks daily on the phone with a lot of practice owners from what they've noticed and what you've noticed. How can a practice owner implement this quote inside their practice? Meaning what struggles are they going through that you feel like if you just keep going a little bit longer, going to mold you compared to.You know what I mean? Giving up. And then, uh, this is what I thought I was going to get, but it's about who you're becoming. Rubi: so I can think about it. Um, let's say in, three ways, three aspects, right. For a practice owner. One of the things that a practice owner. You know, practice owner wears so many hats, so it can apply on many, things.I think one on people, right. We rely on people and on our team to deliver the best service levels that patients want. so as we think about applying that. working with people comes with its challenges, right? We have emotions, we have different styles of wanting to communicate, and we have different needs, right?We're humans, we have families. So, you know, working with people is sometimes one of the most challenging things a business owner and potentially a practice owner goes through. And keeping in mind, just addressing situations with. With your team with that mindset of who am I becoming here?Am I becoming a better leader, a better manager for my team while going through this difficult situation with an employee? You know, maybe we had a situation amongst employees that we need to resolve or, a situation between an employee and a patient, So that's one hat or one place that I can see, you know, practice when we're applying this type of.Quote or this type of advice. The second one is on managing technology, right? Technology is moving at such a fast pace, not only from a practice marketing side, right? With how patients want to communicated to with a text. And, you know, and I am sure you speak to this to your audience, right? With the dental marketer, like all the technology that goes today marketing and communicating with patients in a practice.seem pretty overwhelming. So just thinking about who you're becoming and who your practice is becoming by going through the learning curve of implementing new technology, to address patients. And then there's the clinical side, right? Of all the technology that is coming out for practices to implement with the digital workflow, et cetera.So, know, I think they are thinking. Again, on who you're becoming and who your practice is becoming is so important because, again, it can seem overwhelming, and I think, the third aspect is managing the financials, right, that overhead, we're talking about supplies, just thinking about, You know, how do you balance having the right supplier or a right mix of suppliers so that you don't, you never run out but then you balance the inventory, right, the cost that you have on your shelf so you know it's another fine balance of how do you, how do you ensure that you learn enough and that you.price shopping off or evaluate the value that the different suppliers are bringing to your practice, you know, again, can seem like overwhelming and, I think it's thinking about who you're becoming. Are you becoming a better financial manager? Are you becoming a better business manager and leader by thinking about those things that could seem pretty challenging and overwhelming when you're going through it?Michael: Wonderful, Rubi. Thank you so much. I appreciate your time. And if anyone has further questions, where can they reach out to you directly? Rubi: Absolutely. They can reach out to me at Rubi. R U B I dot Rodriguez R O D R I G U E Z at T D S C. I'm happy to answer any questions or even chat about about this or other things.I also want to mention, Michael, that we have a special offer for your audience. we have a 25 percent off all orders over 500 on TDSC. Again, the dentist's office. Supply company. You can find us at tdsc. com. We sell dental supplies and small equipment to Uh small practices and we provide additional savings for members of state dental association So if you provide your ada number, you can also enjoy additional savings from our everyday prices So Thank you for the opportunity.The code for that offer is TDM 25. and I look forward to, uh, to chatting with you in the future, Michael. Michael: Thank you for having me. So remember that is TDM 25. If you want to receive that amazing offer and Rubi, thank you so much for being with us on this Monday morning episode. My Rubi: pleasure.