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Learn more about NetSuite Customer Success: https://tinyurl.com/kyuapfmn   In this episode of the NetSuite Podcast, cohost Megan O'Brien is joined by NetSuite's own Alexandra Wright, senior education and user adoption consultant, and Jessica Jennings, senior program manager, to discuss change management. They start by giving an overview of the change management topic [5:37] and how those implementing or expanding their NetSuite instance can incorporate it. Jessica and Alexandra then delve into NetSuite's specific methodology for change management [11:35]. They discuss the role of learning in change management [29:04] and conclude the episode with advice on where listeners can learn more [33:03].   NetSuite Change Management Vlogs: https://tinyurl.com/296ah7r7 Free Learning and Change Management Content: https://tinyurl.com/bdcdsn7n   Follow Us Here: Alexandra Wright: https://www.linkedin.com/in/alexandrawright4/ Jessica Jennings: https://www.linkedin.com/in/jessicahannusch/   Contact NetSuite Sales - https://social.ora.cl/6009wKalv Learn More about NetSuite ERP - https://social.ora.cl/6003wKaxv Learn More about NetSuite HCM - https://social.ora.cl/6007c4Kih Learn More about NetSuite Analytics & Reporting - https://social.ora.cl/6007c4znL NetSuite Customer Success Stories - https://social.ora.cl/6005c4zt9   Follow us here: LinkedIn: https://social.ora.cl/6000wKFhC X (Twitter): https://social.ora.cl/6007wK2zD Instagram: https://social.ora.cl/6003wK2Hv Facebook: https://social.ora.cl/6005wK2Dv   #NetSuite #NetSuiteLCS #ChangeManagement #NetSuiteERP #ErpImplementation #SoftwareImplementation ---------------------------------------------------------------   Episode Transcript: 00:00:00:00 - 00:00:36:14  Unknown  Hey Suite listeners. Welcome to the NetSuite podcast. I'm Megan O'Brien, a co-host of the podcast, and today I'm excited to continue our Listen and Learn series. We started this podcast series with the goal of giving customers useful tips and tricks that will help them get more out of NetSuite. For part three of this series, we'retalking change management and how you can use it as a strategic lever to maximize your ERP software and create a more agile, responsive organization.    00:00:36:16 - 00:01:00:17  Unknown  So today we have two guests joining us, Alexandra Wright, who is a senior education and user adoption consultant, and Jessica Jennings, a senior education program manager, both from NetSuite. You actually might remember Jessica from a network podcast episode about a year and a half ago. We're so excited that she came back on the show in this episode.    00:01:00:18 - 00:01:34:10  Unknown  These two change gurus highlight the critical role of change management and aligning people and processes with new systems, ensuring sustained user adoption. They cover key factors like communication strategies, leadership engagement, and structured methodologies to drive success. So stay tuned. We're jumping into all this and more next. You are listening to the NetSuite Podcast, where we discuss what's happening within NetSuite, why we're doing it, and where we're heading in the future.    00:01:34:12 - 00:02:02:06  Unknown  We'll dive into the details about the software and the people at NetSuite who are behind all the moving parts. We'll also feature customer growth stories discussing the ups and downs of running a company and how one integrated system can help your business continue to scale. And welcome Alexandra and Jessica. We're so excited to have you on today to talk about something we hear a lot about in the software world, change management.    00:02:02:08 - 00:02:25:16  Unknown  We're excited to be here. So where are the two of you joining us from today? So I am joining you again from Austin, Texas. I had been on the podcast once before and loved it, so I'm glad to be back. But I'm still here in good old Austin, Texas. Yeah, and I'm joining from San Diego, California. Wow, look at you both in sunny, warm places.    00:02:25:17 - 00:02:54:12  Unknown  That sounds great. It really is. It is. I can't complain. Well, to start out, can you tell us a little bit about yourselves and your role in that suite? Yeah, I'd be happy to jump in here. My name is Alexandra. As mentioned, I have been with NetSuite for going on four years. And my background is actually in organization psychology, which is a super niche area of psychology.    00:02:54:13 - 00:03:25:10  Unknown  That's actually one of the fastest growing spaces in business, which is imaginable as we're in a point in time where it feels like everything is changing as rapidly as possible. So my job here at NetSuite is an education and user adoption consultant. And like I mentioned, I started here going on four years ago. And the business has evolved a lot and so has my role.    00:03:25:10 - 00:03:54:07  Unknown  And so a lot of the work that I do now is really focused on change management, helping our customers succeed with their not suite implementations, as well as working on some internal work. And, I'll follow up with that. And, that's great. I didn't I don't even think I have, as many fun things to share, but, I did have to pull up my calculator because I was like, shoot, I don't know how many years I've been with NetSuite at this point, but it's almost eight.    00:03:54:07 - 00:04:14:05  Unknown  I started at Oracle Customer Success and then moved into working at NetSuite. I actually supported a lot of our customers directly as a consultant and change management for quite a long time. But now I serve the team more in developing our change management content services, the program all around that.    00:04:14:07 - 00:04:34:15  Unknown  And it's such a passion area for me. So it's just a super fun area of work for me to come in and do every day. And I guess it keeps me loving my job, because now it's been almost eight years. So you're a part of NetSuite Education Services and Learning Cloud Support or LCS. Could you remind our listeners what your team does?    00:04:34:17 - 00:05:06:00  Unknown  Yes. So we're in LCS or Learning Cloud Support is a lot of times what you'll hear. So we are a part of the NetSuite Customer Success ecosystem. And our role is really serving NetSuite customers throughout their journey with learning and change management services, tools, content, you name it. To really just help them unlock more value out of their software and using NetSuite in their extended kind of, expansions and add ons, and also foster long-term adoption for their users long term.    00:05:06:02 - 00:05:33:23  Unknown  Now, for those who don't know, this marks another episode in our series of Listen and Learn with LCS. This is actually our third episode. I believe the other topics were NetSuite dashboards with IB, which I'm sure was a super fun session and reporting capabilities with Mark. So two phenomenal knowledge sources. Your listeners should definitely add that to your listening queue if they haven't already.    00:05:34:04 - 00:06:01:17  Unknown  Well, I can't wait to dive in a bit more. Can you tell us more about our topic of change management today? Yeah, absolutely. You know, I always like to start with when we're going through a digital transformation. It's so easy and, good to have a strong focus on the technology side of things. But in reality, we also, when going through a digital transformation, have this people side that's impacted too.    00:06:01:22 - 00:06:28:07  Unknown  And that's just as, if not more important than focusing on the technology change. If we don't have balance between managing the tech side and managing the people side through a change, having successful user adoption is honestly likely impossible. And it is just easy because your eyes just kind of turn to it to focus on the tech side. When you're maybe implementing something new or adding on additional modules to a software.    00:06:28:12 - 00:06:47:21  Unknown  But since that's what we are actively making decisions for, we want to remind, the listeners of this podcast that there are so many things that you could do to support the people side of your business during this time to and when you're including change management in your software initiatives, a big impact that we can make is risk mitigation.    00:06:47:23 - 00:07:13:20  Unknown  And because so much of the risk with digital transformations is really not actually the software working technically or not working in its technical state, but more that the software is not being adopted by the people.And I think, there is a crazy stat that I read the other day that said something like around 80 something percent of individual users are reluctant to buy in and accept a new software system, and that's a lot.    00:07:13:21 - 00:07:34:17  Unknown  So by taking the time to actually focus on that as well, and put as much energy and effort into setting our people up for success alongside our technology, up for success, that's really why, we want to be here to talk about that today. Who do you think we'll find the most benefit from today's topic? I mean, I would say everyone.    00:07:34:17 - 00:08:03:06  Unknown  Right? But specifically, our project leaders are managers and change drivers. The people who are really supporting the folks who are going to make or break the success of the change initiative. That makes a lot of sense. So if I am a customer considering NetSuite, implementing the system, or adding on to my existing NetSuite solution, what can I do now to consider change management?    00:08:03:11 - 00:08:37:04  Unknown  So that's a great question. And what I really want to start off by thinking about, especially if you are in those intro moments of implementing NetSuite, maybe you're in your initial conversations, or maybe you're adding on a new module with NetSuite where you're really great at the beginning. I think that a really important place to start off and to think about is that this is going to be a challenge, right?    00:08:37:04 - 00:09:10:05  Unknown  We're asking or our folks or our team members to not only do their day-to day-work, but also add on this other component of bringing in a new add on or even, you know, completely implementing NetSuite. And so having that moment of understanding that this is going to be a challenge is our first moment where we can really sit with the idea that we are managing change, not just managing a system transformation or a digital transformation.    00:09:10:09 - 00:09:35:00  Unknown  One of the things that I love to talk about when I'm talking to people about change management really is this concept of the valley of despair. And so it is, to make a title Valley. Yeah, I know it sounds it sounds scary and it is. No, but it's it is a really good, concept to think about.    00:09:35:00 - 00:09:52:20  Unknown  And so, like to try and create the visual in your head of what this valley of despair is. It's like a bell curve, but upside down. And so it starts off with your NetSuite implementation like at that mid level. And then it drops down. It's like this really really harsh curve down. And then it's our upward trajectory up.    00:09:52:20 - 00:10:15:20  Unknown  I'm literally drawing it with my fingers in front of me right now. And so this concept is that as you are going through a change specifically like let's talk about implementing NetSuite or a new module. There's this period of time where you're very excited. Everybody is like riding a high of like, okay, we're going to have this new thing, and then that curve drops down, right?    00:10:15:20 - 00:10:41:21  Unknown  And that is that valley of despair where you're not yet seeing the the results and the benefits of this change, where really it just feels hard. And and this is where and scary. Yes. And like this is where we take that moment of having empathy for everyone involved, but also being able to find the ways to continue to support the people to the upward trajectory.    00:10:41:21 - 00:11:08:23  Unknown  Right. So going from like we are in the pit of misery, we're like, our worst stage possible, but there is the upward trajectory where we're reaching success, where we're seeing those benefits. But we have to get through this period of time where it is a struggle and we are, you know, we're we're being challenged in new ways and we're seeing new ways of of doing our job and showing up to work every day.    00:11:08:23 - 00:11:29:18  Unknown  But also, like there is that upward trajectory and where we're going to see the benefits. And so this is the first thing I love to talk to people about because I'm like, you're not alone. Especially if you're in the midst of the valley of despair. I'm like, you're not alone. Like every every single customer feels this at some point or another.    00:11:29:20 - 00:11:53:20  Unknown  But it's that upward trajectory that we're working towards. Oh man, I feel like so many people can relate to this on a lot of different levels, actually. So can you tell us more about. NetSuite's methodology that can help address this? Yeah. So the Valley of Despair don't be despaired. Well, we can help get you out of it.    00:11:53:21 - 00:12:18:08  Unknown  But. Okay, so thinking back to Alexandria, drawing that upside down ball with with her finger, that upward trajectory we have a methodology that we use here at Night Suite for Change Management that follows five key focus areas that really help drive or define the actions and activities that you can take over that course of the change to really get to that place and that sweet spot.    00:12:18:08 - 00:12:40:18  Unknown  And then just kind of, I don't know, after the after the curve, just kind of keep going forward. And have that long term adoption and success. So I mentioned there were five key focus areas. So we'll talk more about those today. The first one that we're going to focus on is awareness. So when we are approaching a new change, the first thing we want to focus on is driving awareness about the coming change.    00:12:40:20 - 00:13:02:23  Unknown  What do we know now and what can we expect during this time or this project? This is the important time to have introductory information or introductory content that we can really drive to focus on awareness for any impacted, parties or people in regards to the change. The second one, so that's one. There's five. The second one is focusing on desire.    00:13:03:00 - 00:13:21:06  Unknown  We really want to answer the question at this point of and this is in kind of quotations. What's in it for me for both the target audience and our business as a whole. And this gives us the opportunity to tap into what'smeaningful to users, but also instill a sense of desire for the change overall across people individually.    00:13:21:11 - 00:13:55:02  Unknown  And third, we focus on understanding. So first we're focusing on awareness, then we're focusing on desire. And now we can focus on understanding. So how can we grant the impacted stakeholders not just the whybehind the transition, but start talking about the how. So we've given them what we know now, what they can expect, what's coming. We've answered the question of what's in it for them as an individual tool, by caring about the change and being attentive to helping during this project.    00:13:55:04 - 00:14:24:06  Unknown  Then when we get to understanding, this is where we can find more things like enablement or training or tool, or begin developing tools to give people what they need for success. And that brings me to empower, which is our fourth one. So awareness, desire, understanding and empower or empowerment. And this is the point where we want to equip our people with the tools and materials knowledge, SMEs or subject matter experts and support to be set up for success.    00:14:24:06 - 00:14:48:14  Unknown  And this really comes from analyzing what's our current state today. So before not tweet or before we're adding on, NSA to our system, what is our state today? And then also identifying what that future state is going to be like. So once we've started doing a lot of our design and we have more of a picture of what we are developing, then let's compare the two.    00:14:48:14 - 00:15:14:08  Unknown  So current versus future state that helps us identify key impacts. It also helps us identify, things that we can start communicating to whoever the impacted audience is. A lot of times those things can be benefits, but also it can be kind of going back to our awareness, thoughts of letting people know, like, hey, this is what you'reused to doing today in Nazi reporting capabilities with NSA.    00:15:14:09 - 00:15:35:18  Unknown  We're going to have X, Y, Z available in the reports, or the time to receive your information is X many times faster. Whatever it would be, and begin to communicate that out. Also doing this during the empower phase, it gives us a chance to just ensure that we're not missing any gaps before we get to our final step, which is ownership.    00:15:35:20 - 00:15:59:00  Unknown  So we've talked about awareness, desire, understanding, empowerment and then ownership. So we want to foster a sense of ownership among our team. And when individuals feel that they are ready to make it their own and best for themselves, we this is where we've really achieve strong adoption. And really, I mean, our businesses and our teams and our NetSuite system can really only look to grow and expand from here.    00:15:59:02 - 00:16:25:07  Unknown  The only final thing I'll say, I know that was five, but, everything that I talked about before, it's also encompassed by plugging in reward and recognition, throughout. So that just is really important to make sure we are proactively generating a positive culture around the change. And, I think a key word is kind of reinforcing, we're reinforcing the behaviors and the attitudes that we want to see for the change.    00:16:25:12 - 00:16:55:02  Unknown  So one last time we've got awareness, desire, understanding, empowerment and ownership. NetSuite by Oracle. The number one cloud financial system is everything you need to grow all in one place: financials,inventory, HR and more. Make better decisions faster. So you can do more and spend less. See how at NetSuite.com/pod. What is one of the biggest mistakes you see when it comes to change management for a technology transition?    00:16:55:04 - 00:17:18:06  Unknown  Oh, this one's easy. I don't have to consider this one too much at all. It is. The biggest mistake I see is just completely looking past focusing on the people side of change, and just being reactive to our change impacts versus proactively. Now, what are ways listeners can begin to apply those proactive change management strategies to their business?    00:17:18:08 - 00:17:44:08  Unknown  So to be proactive with applying change management, I would really say that the key is to starting early. Even just thinking about the people and the way they are being impacted by the change. If you're looking at your project plan on day one, let's start looking at our change management and plan on day one. How can we, you know, communicate?    00:17:44:08 - 00:18:23:12  Unknown  How can we analyze what's changing and looking to align the methodology that just just shared around awareness and desire and understanding and empowerment and ownership? Because what we're doing here the entire time, from start to finish, is we're driving adoption through ownership through each of these different buckets. And so even though our end goal is ownership, right where we're also working to really reinforce this behavior that we want to see for the long term, we need to start it from the get go with the way that we consider the folks that are going to be impacted by this transition.    00:18:23:14 - 00:18:51:00  Unknown  But with that being said, it's also never too late to start. You really cannot go wrong investing energy into supporting the people when there is a change happening in your organization. So even if it's not at the very beginning of your project, as soon as that notion comes into play, start moving with it and start driving with your team around how you can support your team members through these changes and these transitions.    00:18:51:00 - 00:19:22:13  Unknown  And actually, funnily enough, just when you mentioned earlier that you had read a statistic that I think it was like an 80% statistic, I recently read a statistic as well that mentioned that around 80% of businesses are going through some sort of change every 2 to 5 years, which means that every 2 to 5 years, we're having an opportunity to really align with our team members, to make them feel supported.    00:19:22:15 - 00:19:46:01  Unknown  And whether this be, software transformation or this is new process, use that you're putting in play as you have become comfortable on the system and you have greater insights into what works and what doesn't, regardless of what that changes, we can always consider the folks from our organization that are being impacted by that change. That's so true.    00:19:46:01 - 00:20:09:00  Unknown  I feel like and I don't know, maybe it's just my age or something, but I feel like the world is just changing faster and faster. Like especially obviously in the technology space. I think that's a no brainer, but it really is. And, you know, us as businesses with our processes and our people, like we have to keep up somehow 100%.    00:20:09:00 - 00:20:38:03  Unknown  I feel like this is the hill that I that I will die on. I'm like, we are changing at the most rapid pace that we ever have in, in like our history. And it's not just it's not just, you know, digital change. It's just like rapid change in the world. And so being in consideration of these ideas and this whole science behind the people side of change is just so important because, you know, we are the people who are driving the change.    00:20:38:03 - 00:20:59:18  Unknown  It's you can have a system, but the system's not going anywhere if you don't have users that are using it. So yeah, I'm with you on that one. Josh. Yeah, and honestly, it stresses me out when I hear you say that like every 2 to 3 or. But what our listeners can hear today, I think, is that it's all about having a strategy in place to address it.    00:20:59:18 - 00:21:28:17  Unknown  And so that's where it kind of takes us back to those five focus areas, is that is a strategy that we can proactively plan for to to help address this. So thinking about awareness, why is this the first important focus here. So awareness is really a key component in driving change just across the board. And when we'refocusing on this phase or an awareness phase, there's two main things that we need to think about.    00:21:28:17 - 00:21:50:22  Unknown  One why are we changing. And then two what's the risk of not changing. So one why are we changing. What'sthe business need for this? Why does this need to happen? What are some of those benefits? Right. But then second, what's the risk of not changing? So what is kind of at stake for the business or for our individual stakeholders?    00:21:51:00 - 00:22:37:13  Unknown  For if they're if they're not changing? Next, you said to focus on driving desire for the end users or the impacted stakeholders. What kind of things would fall into this? Yeah. Good question. So we've all said this statement or in one way or another, what's in it for me. And in order to have a buy in from our team or change drivers and our leaders, we need to ensure they know how this will benefit their role, especially for people managers actually, when they're supporting their team through these changes, being able to reiterate what's in it for them around the changes, it's not just going to be beneficial for the organization to have a platform    00:22:37:13 - 00:23:15:03  Unknown  to expand on, but also how is this going to streamline the day to day work and make our folks jobs easier in one way or another? And so really honing in on what is going to excite people to want to change. Also, this is really where when you have visible and active sponsorship, that's really, really key. So if you have leadership or strong influencers within your organization out there navigating the change positively, actively caring for the individuals impacts, it can really create influence and a positive culture on the change.    00:23:15:03 - 00:23:46:04  Unknown  So for you leaders and sponsors out there listening, be present. Be vocal. It may not always feel like it, but you really are leading by example through change and not just the words that you say through communication planning, but your actions speak loudly. And the critical goal of really overall the desire phase is getting stakeholder buy it and making sure that people are buying into the change or else they won't really invest their time, effort, or care.    00:23:46:06 - 00:24:11:07  Unknown  Additionally, it's also a critical time to think about all of the negative feelings or the concerns that people are having about the change that's coming. So we kind of start tapping into that during awareness by maybe mitigating those risks from a broad perspective. But then once we get into desire, that's where we can start focusing on individual stakeholder groups or people, as individuals.    00:24:11:07 - 00:24:42:12  Unknown  And, you know, what are your concerns? What are your areas of of risk? Or, you know, change instills fear in all of us, and it's just a way for us to address it. And, you know, one of the things I always like to add when we think about this, too, is that when somebody is resistant or reluctant to change, it's not necessarily always a bad thing because what we can do is take those concerns and those fears that they're having and actually turn them into outcomes or actions that we take to improve the system.    00:24:42:12 - 00:25:12:10  Unknown  So, you know, maybe they love the way that something was done in their prior ERP system, or maybe something was horrible and they're just afraid this isn't even going to fix that. Let's address it now. Let'sactively start looking at that specific process area and how we can improve it for the better. Once we're goingthrough our, kind of development or installation of our different NetSuite pieces after desire, the next focus was understanding what happens there.    00:25:12:12 - 00:25:45:06  Unknown  So understanding combines those two key components. It's that knowledge of what's changing and the training on how to change. I feel like and I'll add Alexander to that. Like that's rarely where our LCS team steps in for NetSuite changes in particular to really weave learning and change management together for one outcome adoption. And and yes, we can kind of see that specifically in the understanding phase.    00:25:45:06 - 00:26:07:21  Unknown  We can really see it across all of these activities that we do. But a lot of that learning step comes here. And and I just want to say, you know, working in LCS for so many years, we've got learning labs. We've got these awesome podcasts. We have live webinars, all these different things happening across the board. There's a lot of tools that we have that can, help this understanding.    00:26:07:21 - 00:26:36:02  Unknown  Phase two. And honestly, it's why I love our user adoption toolbox so much, because it really lays out this plan in a way that feels consumable and gets you on the right track at the right time, with the different pieces that are not just going to drive the understanding and desire piece, but are also going to really dive in to, how people will change.    00:26:36:02 - 00:26:56:04  Unknown  Because that's the biggest question that everybody has when they go through a change initiative or any sort of change that's happening is like, how will I change? Like, what is that going to look like? And having that guidance and those resources available is just key to, really supporting our team and our folks through any sort of transformation.    00:26:56:06 - 00:27:26:19  Unknown  Totally. It's so overwhelming. And it's like, but we're here to help with that. So let us know. We have so many things that can help with that. Well, next we have empowerment, which we love that word at NetSuite. How is that different than understanding? So empowerment is a little bit different because it's giving this concentrated time and space to provide people the time to feel comfortable with the change, and that's what helps them transition to the next focus, which not to jump ahead is ownership.    00:27:27:00 - 00:27:52:00  Unknown  So from understanding to ownership, we want them to begin to feel empowered. And when we give them the opportunity to practice what they've learned in training, apply their knowledge in practice or mentoring others, this is also a good time to when coaching comes in so we can, work with individuals to to improve their proficiencies, give feedback where needed, or provide feedback where it's needed.    00:27:52:02 - 00:28:14:23  Unknown  And then also I mentioned this before, but it's the time that we have materials. Job aids, all those types of things that really can give people the tools to be successful on their own. That's what happens during empower. And the last focus area you mentioned was ownership. What does this mean? So I did mention it before I got ahead of myself.    00:28:14:23 - 00:28:38:08  Unknown  But ownership is that keeps we're working towards throughout the entire process. So the key aspect in sustained adoption is when our users feel a sense of ownership in the success of the change. And so this is where each level is holding themselves accountable for maintaining the change. And this is important to us that ownership doesn't end at go live.    00:28:38:10 - 00:29:05:23  Unknown  It does require that ongoing monitoring, those feedback loops and those continuous iterations to optimizeadoption. And so when we say that ownership is the last piece in our methodology, it doesn't mean that it stops at go live. This is actually where ownership starts and where it continues for the long term to sustain the change. Is learning or training a key part of change management?    00:29:06:00 - 00:29:25:04  Unknown  How does that play a role? 100%? I mean, any time something new comes up, learning's a key part of it, right? You know, let's say you get a new cell phone and you're used to the version or I don't know, when our phones get an update and we're used to the last version or versions like three ago.    00:29:25:06 - 00:29:53:23  Unknown  Without learning, it's hard to feel that sense of ownership or comfortability with what's new. And so learning is such a vital part of change management. But it's not the only piece communicating, planning, proactively analyzing impacts and understanding where the gaps might be and preparing for that. That's also a part of change management. But without learning, we're not really empowering our users with the knowledge that they need to be successful on their own.    00:29:54:00 - 00:30:18:07  Unknown  So it's totally, totally a part of it. Do you have any change management strategies for rolling out training to end users? Yeah, I that's a big question, but I'm going to answer it more short for this podcast. But it there is totally a strategy for the way to roll out training to end users. And I feel like Alexandra and I could both talk about this all day.    00:30:18:09 - 00:30:38:23  Unknown  We really and we kind of do. But don't. So in short, I think a way to think of it as is begin with communicating enough that they know what they're going to be seeing. So starting at the beginning, here's a visual of the system. Maybe, there could be an online video about what, the interface looks like.    00:30:39:04 - 00:31:01:14  Unknown  Or maybe you could share screenshots, right. If you were, like, learning that something's going to change. Oh, you're moving to this new apartment, but you weren't even given a look of the floor plan, or you weren't given a look of, what the wall colors are inside. You'd be dying to know. So that's how people feel when we don'tempower them from a project perspective with the information up front.    00:31:01:16 - 00:31:27:19  Unknown  And that's learning in itself. But then you actually want to go into introductory learning, understanding best practices of the system, core ways that you can make it your own. But then it gets a little more advanced. You have to understand how to do your business processes in the system. So if you work in finance or accounting and you need to deeply dive into these reports, that's vital for your job and something that you care about and do all the time, every day.    00:31:28:00 - 00:31:56:14  Unknown  And so having proper learning around that not only gives you the knowledge you need, but it also gives you the comfortable, comfortable to take it to the next step from there. And so that strategy is is gradual. And I think that's kind of straightforward if you think of it that way. But it starts early. And I think that's what I want to say here so much, is that we have to start communicating things early on, for the learning and training to be effective at a later time.    00:31:56:16 - 00:32:41:18  Unknown  Now, what about testing the system? Is user acceptance testing a part of change management? Oh, definitely. It's a really important time, for ownership and risk mitigation. So this is really where we're kind of passing the ownership to the end users to validate the system and to provide that feedback. That's critical for the system to be successful. And one thing I'll add to that, Alexandra, that I love is I feel like user acceptance testing gives individuals the opportunity to kind of make it their own, so they can make sure that the system works, you know, for their own day to day tasks.    00:32:41:18 - 00:33:05:04  Unknown  Every day they can address the issues that arise. And, and they really get the chance to have a voice and confirm that the setup is either sufficient or insufficient for their line of work that they do every day. So, like I said, this is the time for their voice and their influence to make a direct impact on the change, which can reallyultimately drive more change champions and end user satisfaction across the board.    00:33:05:06 - 00:33:33:23  Unknown  Well, from everything you shared, learning and change management seem like a critical step for your success with technology. For our listeners out there who don't feel like they have the time or the tools to drive this, can NetSuite LCS help with everything we talked about today? Absolutely, Megan, our LCS advisors are here to provide those consumable tools as well as content and learning strategies.    00:33:34:01 - 00:34:03:01  Unknown  Our adoption toolbox to help support organizations. From a learning and a change management perspective, I'm assuming we're just scratching the surface of this topic today. How or where can those listening in go to learn more? Sort of a learning platform? Learn the change management, e-learning and vlogs are linked in the podcast description. Perfect. Well, Alexandra and Jessica, thank you so much for joining us today.    00:34:03:02 - 00:34:12:05  Unknown  I learned a lot and I hope our listeners did too. Thanks. Megan is so fun to be here. Bye for now.    00:34:12:07 - 00:34:38:08  Unknown  That brings us to the end of another great episode. So often when we think of implementing or ramping up a software system, we're so focused on the technological side of things and not really focused enough on the people component. You can have the best system in the world, but it doesn't matter if no one's using it. Big thanks to Alexandra and Jessica for joining us on today's episode of the podcast.    00:34:38:10 - 00:35:08:15  Unknown  I also want to thank our editing crew at Oracle and as always, all of you for tuning. Then if you want more episodes just like this one, make sure you subscribe to our channel and give us a rating and review. Thanks so much and talk soon! You just listen to the NetSuite Podcast. Be sure to tune in every week with more NetSuitedevelopments, stories and insights into the benefits of one integrated system to help you run your business.   

Get ready to trade the life you are living for the one you were meant to live with The Traded Life! In this episode, host Greg Michelman introduces us to his guest, Jason Labrash, owner of Grizzly Iron Inc., and an expert in architectural ironwork. Jason shares how he got into the business, growing up around it as his father started the business a year before he was born, and he started by sweeping the floors. They discuss the importance of finding talented employees and nurturing their skills. They go on to discuss the challenges of working with family, communication within the company, and balancing work and family life. They emphasize the importance of communication in solving business problems and making clients happy. Don't miss out on this informative and engaging podcast episode!Timestamps[00:00:05] Interview with Jason Labrash - Owner of Grizzly Iron Inc[00:04:00] Advancing in Construction: Finding Talent, Encouraging Creativity[00:07:14] Balancing Artistic Freedom and Client Requests in a Family Business[00:10:46] Succeeding in Family Business[00:13:54] Inclusive Leadership: Embracing Different Perspectives[00:16:58] Adapting to Technology in Business and Family[00:20:14] Spouses Working Together in Business and Marriage[00:23:18] Learning and Sharing in Business Groups[00:26:44] Benefits of Running a Family Business[00:29:48] Balancing Work and Parenting with Young Children[00:33:09] Effective Communication with Children[00:36:03] The Role of Communication in Business[00:39:22] Guest's Website Promotion and Call to ActionBest Quotes[00:00:41] I do want to say it before we even start. Like, I was cruising through your website. Some of this shit is so cool, man. Like, I was just looking at the railroad spike with the knife on it. I'm like, guys are creative over there.[00:00:09] You can trade the life you have, for the life you were born to live.[00:08:20] But they came up when they, you know, they said they wanted these specific elements, but they also wanted some artistic input.[00:10:40] The biggest thing is we end up finding we think the same way, but sometimes we communicate it differently.All Quotes[00:11:24] Early on, he took it very personally. You know, and so but for me, it was the honest like, I was just being genuinely honest with him. And that took a while for him to adjust to[00:09:37] But like, I would say it started rougher than it is now. Yeah. And now it's actually fairly smooth, and it's because we found our rolls and our end but the biggest challenge.[00:10:40] The biggest thing is we end up finding we think the same way, but sometimes we communicate it differently.[00:10:21] But when it came to business, we found that we would argue over things because we were trying to say the same thing in a different way.[00:15:08] You know, sometimes I look at these guys, like, I don't know what your father's background is. Was he always in, like, metalwork his whole life? And then, like, you know, when you're an old salty dog, you know, like a different generation sometimes, They're like, no. This is I've been doing this longer than you.[00:07:53] And so they came up and said, here, this is what we want. And how can we do it? And so, we kind of, you know, showed them some other snakes that we've happened to build.[00:07:15] I mean, a lot of our projects, an architect or designer has already come up with an idea, a design. And it's pretty much there.[Unknown] It's honestly, you have the feeling you have, you see somebody that can do those things with their hands.[00:00:09] You can trade the life you have, for the life you were born to live.[00:14:27] And it goes both ways. I can see the way those types of conversations go too. Like, it's not like you're just sitting quietly and you're having, like, a little back with Panther. It's like, usually, it's in the heat of the workday or you're working on a specific project.[00:13:10] It's like when you're on top each other and the community there's, like, a communication breakdown in a way because you're trying it's, like I can't really explain it, but that's what he was trying to say.[00:03:30] So I learned all parts of it. You know, of course, you know, when I was 12 years old, I learned to sweep the floors and learn in the world at the same time.[00:08:20] But they came up when they, you know, they said they wanted these specific elements, but they also wanted some artistic input.[00:01:52] I got into the business because I just grew up in it more or less. My dad started a company. And I started working in it after school, you know, after probably even great school and into high school, started working in the business a little more, you know, and then out of high school, just went straight into the business, and here we are.[00:00:41] I do want to say it before we even start. Like, I was cruising through your website. Some of this shit is so cool, man. Like, I was just looking at the railroad spike with the knife on it. I'm like, guys are creative over there.[00:12:34] But I feel like it's a marriage it's a marriage because you're talking sometimes in a lot of cases, I spend more time around him, and I have more conversations than I am in a day because we're so much business going on.[00:04:05] But, I mean, that's what I you know, that started doing that kind of stuff and then, you know, just working way up and learning to build things and learning all the processes.[00:03:43] I remember summer's strip and paint off of bathroom partitions that we were working on for a school, all these metal heavy bathroom partitions.[00:06:25] So sometimes we rely on what's the abilities that our guys have and showing them what showing the clients what's capable.[00:12:57] It also takes, like, somebody from the outside. I don't know who that is with that who that would be in your circle, but in his situation, he brought somebody outside of their circle to explain exactly what they were both trying to say, and then they both got it.Blog Post1: Gates, Railings, and Forged Work: A Conversation with Jason LabrashIn this episode of The Traded Life featuring host Greg Michelman and guest Jason Labrash, we learn about the world of architectural iron work. Labrash, who is the owner of Grizzly Iron, shares his lifelong journey in the industry. Starting with his father's company and working in it since he was young, Labrash has become an expert in his field.If you are interested in getting into the iron work industry, here are three tips:1. Start young: As Labrash himself admits, he started working for his dad's company in high school. Working early in a family business provides an excellent opportunity to learn the ropes, the tricks of the trade, and get comfortable with the overall work environment.2. Focus on architectural ironwork: According to Labrash, architectural ironwork generally focuses on gates, railings, and structural steel fabrication. Knowing which part of the industry interests you can help with better understanding the craft.3. Master hands-on and fabrication skills: As Labrash mentioned, learning every aspect of the business starting with sweeping the floor to welding and forging is crucial to mastering the craft. You can find classes, workshops, or seminars in your area that offer training in the fabrication of metal.Labrash's insights into the iron work industry are insightful, educational, and motivational. If you're interested in learning more about this exciting industry, tune in to the podcast episode for more!"Learn all parts of it. You know, of course, you know when I was 12 years old, I learned to sweep the floors and learn about the world at the same time." - Jason LabrashBlog post 2: Grizzly Iron: Mastering Architectural Iron WorkOwner of Grizzly Iron Ink, Jason Labrash, joins host Greg Michelman in this episode of The Traded Life, where he gives listeners a glimpse into the world of architectural iron work. With over 30 years in the industry, Grizzly Iron Ink has made a significant mark and stands out as one of the best.If you're interested in architectural iron work or you want to start your business, here are three tips:1. Focus on quality: According to Labrash, ensuring clients receive top-quality products is crucial to building a successful brand. This means paying attention to the smallest details, pursuing excellence, and continuous self-improvement.2. Embrace creativity and innovation: As Labrash revealed in the podcast, Grizzly Iron Ink prides itself on its creativity and innovative approaches to fabricating steel and ironwork. Consider this as part of your brand's values and apply it to your design process.3. Never stop learning: As with any other profession, continuing education ensures you remain up-to-date with new industry practices, materials, and designs. Keep yourself informed by attending conferences, workshops, and seminars.In summary, the podcast gives us an excellent opportunity to learn from someone who has a wealth of experience in the industry. If you're interested in getting into architectural iron work or just want to know more about it, this episode is a must-listen."He's become a friend of mine over the last, I would say, year and a half. We were in the same coaching group, same circles together. My man Jason Labrash, who's married, you own grizzly, iron ink." - Greg Michelman Social Post1.

The Traded Life is a podcast dedicated to helping people understand that they can trade the life they have for the one they were meant to live. On today's show, Greg Michelman, the host, has an inspiring guest, the Flippett King, T.J. Carson. T.J. explains how his passion for sports and collectibles started at a young age when he would go to events with just pocket change and call the shop on Mondays to get what he desired. After joining the military, he had the idea to move in with his then-girlfriend who was in the navy. He ended up spending money on her and ultimately was left with nothing. It was during this time of hopelessness that he rediscovered his passion for collectibles. Inspired by his friend, Jeremiah, T.J. started working to keep busy and embraced his creative side. Jeremiah taught T.J. to recognize the good in his business. T.J. also opened up about his mantra of treating people the way you would like to be treated, giving back energy to those around him, and avoiding negative conversations. He has a group of people he can turn to for help. T.J. also admits that making money isn't the drive but rather striving to live his best life. Lastly, T.J. credits the military for teaching him how to get the job done, his E.T. 's advice to “go where you are celebrated,” and his work with those in need of help as his biggest lessons. Tune into The Traded Life podcast to explore inspiring stories like T.J's and get advice on how to flip the script to live your best life.Blog PostBlog Post 1 -3 Tips to Appreciating Those Who You've Formed a Relationship With:Life can be passing us by quickly and we often forget to truly appreciate those we've formed connections with. Especially in our closest relationships, we too often forget to show our appreciation. On this week's episode of The Traded Life featuring Greg Michelman and guest TJ Carson, these two discussed the power of relationships, and of showing love and appreciation for those around us.The two discuss how far back their relationship goes, and how much time has passed since their first meeting. TJ stated, “It's like a fart and a wind. You know? Absolutely. But the truth is, man. You know, we just, like, knowing you and and and and creating this relationship that we have. It's just been a grind, man.”Having a close relationship with someone and forming a bond, while rewarding, can be a lot of work. Here are three tips to appreciating those you've formed a relationship with:1. Take the time to genuinely thank them: You don't have to hide behind generic “thank you's” that tend to get lost in the fold. Genuinely express your appreciation for those who are closest to you and be sure to give details as to why you appreciate them.2. Show your appreciation through acts of kindness: Buying someone a small gift, doing something special for them, or even just a simple card are all acts that shout appreciation.3. Listen to each other: Communication and spending quality time is key to maintaining any relationship. In order to show love and appreciation, make sure to actively listen and stay in the moment when talking to each other.Listen to this week's episode to hear more about relationships and showing love and appreciation for those around us, and to be inspired to take action with the tips provided above.Blog Post 2 -3 Tips for Appreciating Yourself:Our relationship with ourselves can be a tricky one. We give too much attention to others, but often forget to take a step back and practice self-love. On this week's episode of The Traded Life featuring Greg Michelman and guest TJ Carson, they discussed the importance of appreciating yourself and how to start forming a relationship you love.As TJ said, “I'm blessed to be here. I'm blessed for the relationship that we formed over the years together, you know, and I appreciate you, man. I really want you to know that.” Making sure to acknowledge those around us, including ourselves, is a difficult task but can be a rewarding one.These three tips can help get you started in your journey to appreciating yourself:1. Find something you're good at and put in effort to develop it: Whether it's public speaking, drawing, singing, or anything else, taking the time to work on a skill can do wonders for your mental wellbeing. Efforts put into your abilities will be rewarded with a boost of confidence and happiness.2. Create a ‘Self Care Sunday': Setting aside time for yourself to do something you love. It can give you something to look forward to and will help you stay connected to yourself. Take a cooking class, go for a long run, read a book– make it something that will be beneficial and enjoyable to you.3. Take a moment of intentional stillness: Take a few momentsBest Quotes[Unknown] . You wouldn't be where you're at now."[00:01:23] "Let's start this podcast off with that. Like, so love and appreciation to the people that helped to get to where you're at. You're definitely 1 of a bra."[00:02:27] "Don't just do it. How did you get into all that? What do you know, where did all that started?"[00:02:33] "Collectibles have been my jam since I was, like, 8 years old. Like, since I can remember, probably it was even before 8 years old."[00:05:43] "I joined the Air Force, and I did that for four years and then I got out and I went back to flipping."[00:06:54] "We all, bro. I mean, that's what we do. That's how that's how we get to where we are now. Right? I mean, we talk about it all the time, but, like, our life experiences are exactly how we get to where we're at now. Right?"[00:07:05] "If you didn't have those, and if everything was just smooth fucking sailing, you didn't have it. You wouldn't be where you're at now."All Quotes[00:01:23] "Let's start this podcast off with that. Like, so love and appreciation to the people that helped to get to where you're at. You're definitely 1 of a bra."[00:01:32] "I still remember hearing from everything. Yeah. I still remember the first time I met you in Utah."[00:01:51] "It's like a fart and a wind. You know? Absolutely."[00:02:03] "We've just been, you know, head down, getting this stuff done that we need, reaching out to each other, reaching out inside."[00:02:27] "Don't just do it. How did you get into all that? What do you know, where was all that started?"[00:02:33] "Collectibles have been my jam since I was, like, 8 years old. Like, since I can remember, probably it was even before 8 years old."[00:02:41] "My dad was real in the sports cards and, you know, he was a hobbyist. He collected sports cards and he had a little sports card shop in the basement of our house."[00:03:09] "I had my own table at, like I said, from 8 to, like, 12, I had my own table. And I used to hustle cards for a dollar apiece. I used so I had the whole table full card and back then a dollar was good money, you know."[00:04:25] "I would go to the big shows with, like, 7 to 800 bucks in my pocket, and I'd be buying wrestling figures."[00:05:03] "I would literally buy it for 50 bucks and sell it for, you know, a hundred or something. I wouldn't gouge them too bad, but I was flipping, and that's kind of how I got started and flipping."[00:05:21] "I know what I wanted to do; you know. And I was still kind of, like, hard from 09:11. Right? Like, 09:11 was still on my mind that happened, you know, 99 a graduate or 3, so a couple of years prior."[00:05:43] "I joined the Air Force, and I did that for four years and then I got out and I went back to flipping."[00:06:54] "We all, bro. I mean, that's what we do. That's how that's how we get to where we are now. Right? I mean, we talk about it all the time, but, like, our life experiences are exactly how we get to where we're at now. Right?"[00:07:05] "If you didn't have those, and if everything was just smooth fucking sailing, you didn't have it hard for anything you ever had. You probably wouldn't be where you are now doing the things that you're doing and pushing to be your, you know, your greatest self."[00:07:22] "At 37 years old, I have finally come to a realization, and this just happened soon. Like like or this just happened recently. This wasn't something that, like, I thought of 5, 6 years ago by literally sitting there and I realized that finally at 37 years old."[00:06:32] "I had this grandiose idea that, like, we were going to end up moving in together, but the funny thing was she was married. Like, she was married and here I am, you know, dating a married girl expecting this life together, it was just stupid as I look back on it now."[00:07:40] "If God would have given me exactly what I wanted, when I wanted it, my life would be nowhere near as good as it is now."[00:08:00] "What I want to tell people out there is you have no clue that no eyes have seen, no ears have heard, what's in store for you, man? If you guys keep adding an attack, the possibilities are endless."[00:08:15] "At that time, I literally wanted to move in with the married girl. And even to say this, I wanted to go work in a candy factory."[00:09:34] "To imagine that that right now, I get the upper team to to shine my light and share my stories with other and come on podcasts like this is man, it's amazing to me."[00:09:57] "She would never happen either. Best we may ever happen. Yeah. Absolutely. I agree."[00:10:33] "So I literally did something that was probably the hardest thing that I've ever had to do in my life that most people, you know, will have to do in their life at some point. It's probably going to be the hardest thing that they have to do if they got to ask for help. Like, you got to ask someone to help you."[00:11:04] "I reset my mom. I said, mom. I said, "Can I stay at your house? And she's like, why? I got a roommate."[00:11:08] "My mom had a roommate who lived upstairs. He was paying her rent. And I'm like, shit. Like, alright. Cool. She's like, yeah. Call me. You can stay in the basement. And I'm like, I don't. So, like, I stayed in my mom's basement and felt like shit for a while. I[00:11:29] "A bell is hard when you're heartbroken."[00:11:56] "We always go to the shit that's going to even put us we're just fucking there."[00:12:23] "I was drinking vodka in the basement, listening to Adele on repeat, like, crying my eyes out."[00:12:59] "I found love again through collectibles, you know. And I ended up getting a little Logan Matt Carter with Matt Carter and I started adding picture frames."[Unknown] "It brought purpose to my life. It brought joy to my life."[00:14:05] "When you're doing work to keep you busy, it's probably when your most creativeness pops through."[00:14:24] "So I would like to cut these scripts that have been mapped or with a little, like, small, like, like, razor blade, and I would start doing all these fancy designs and fancy cuts and eventually sell them to people at the flea market."[Unknown] "And then I started matting stuff up and then I used that money to buy collectibles and then I would listen on eBay, and then I would sell it."[00:15:34] "I learned a ton from him, you know, just from hanging around him, just from being around him over the years."[00:15:57] "He taught me what the items are worth."[00:16:33] "If it wasn't for him, you know, showing him the joys of collectibles when I was a kid, who knows what could have happened to me?"[00:16:47] "I stayed out of trouble because my mind was focused on building collections and flipping to other people."[00:17:10] "I think success is more attributed to the relationships they make with people more than anything else."[00:17:39] "When you burn so many bridges and ruin those relationships with so many people, it's it's it's really hard to develop good core people that, you know, you can reach out to."[00:18:05] "You have to understand the value or else you're going to lose your shirt. That's probably 1 of the most important things."[00:18:32] "You have to learn how to deal with people because not everybody's an enjoyable person to be around either."[00:18:40] "You kind of have to play both sides of it, but you have to have a heart for it also."[00:18:50] "That energy just connects. And you have these great conversations, and it takes on a life of its own."[00:19:22] "My wife and I were just talking the other day because she remembers me back from high school. I got 3 years on her, but we still went to the same school. She's you were the fucking most angry looking person. I would never wanna interact with you."[00:19:46] "It's kind of amazing when you look back on your journey and stuff in life and you realize those monumental moments, those things that help you turn yourself around, to make you a better communicator or make you a better people person, which now also helps build your brand more because you're someone likable who people wanna be around."[00:20:20] "I truly try to be a leader. Like, I look at everybody that I come up with. And I just think when I interact with them, like, like, how would I like to be treated? You know? Like, like, how would like, even if it's something so small."[00:20:51] "It's a measurement. So, like, I look at that. So, I know I won't send a message out to somebody that I read measurements for on a t- shirt. I will send a message after it says measurements. I'll say, hey, I really like your t-shirt. Give me a favor and measure it. From chest to chest. Please, you know, thank you."[00:21:09] "And the world has gotten so caught up with this quickly. I just need to do it the fastest way possible so that they forget that we need to communicate with people properly, you know?"[00:21:44] "I always look at my communication with people. It is how I would, like, treat it. Man, no, that's a cliche statement, but it's really true. Like, you know, I want to treat everybody as though I would like to treat it."[00:22:02] "Sometimes getting into that competition is going to set your day so far away from where you want it to be that it's naive or do you just walk off?"[00:22:46] "You look up the fucking oh, sorry. I mean, it cuts. Like, look up the prices on either. You can't tell me the same word that's going up, like, back and forth."[00:23:05] "I wouldn't treat somebody like that. Like, I you know, I wouldn't yell at a customer about eBay prices when you're at a flea market bro. Like, everybody's at a clean market to find a deal, but, you know, that's how some people choose to act, and I just feel that that's not the way I do business."[00:23:40] "And the fact that I still hit on another customer like that makes me not want to do business with it. So Doesn't Burrow Truth be told?"[00:23:52] "I'm big on energy. And so, when you're in my space and you're fucking my energy up, And I still have and you're just talking about New Yorkers. Right? Like, I do carry an edge, but it's not an edge. Like, get the fuck away from me. Like, I'm aggressive. Yes. And how I speak, but I love I genuinely fucking love people. And if you come into my space, we're gonna laugh, we're going to have a good time. But if you bring negativity, negativity and negative energy, you're out. I don't even I"[00:24:20] "don't even I don't even anymore, bro. I don't even the conversations that are that are evolve around negativity anymore because it just brings everything down."[00:24:41] "As much as you are now, you didn't want company. You're like you're like I'm the 1 to be around right now. And like you just said, you went to 1 party. Drinking. And, yeah, what's the first thing that happens? Like, everything that's revolving around you is negative. And then so now you're putting that out into the universe, and guess what happens, the result is negative."[00:25:01] "When I start getting positive, acting positively, having positive relationships like 1 you and I have where our conversations are uplifting or, you know, 1 guy's not sure what to do, and then we help each other out. And then we figure out our problems and then boom. And it's like, damn, I love talking. Every time I talk to that guy, I get fired. I come off the pole, fire up, and I'm ready to take on it. That's type of shit I want in my life."[00:25:23] "But I'll even do, like, 3 minutes. Even if it's, like, 3 minutes, it's, like, yeah. Like, let's do this. Yeah. It's so mad. Oh, my gosh. It's a cocker. True. I mean, I Yeah. Still, man. I have I have you know; it's been 1 of the downsides. I'll be honest of where I live now and, like, being in the circles that we have is that yeah, like you and I don't live far from each other and we keep talking about, you know, trying to get together anyway because we don't live terribly far. But again, everybody has life or shit going on. But People in my immediate area, like, in my vicinity, are like, I love a lot of people, bro. Like, I have friends going back many years not a knock on them, but the truth is where I'm trying to go."[00:26:16] "I have to be my own energy, or I have to get on calls with you. Right? I have to get on calls with people I know. Because it keeps our energy elevated. It keeps our mind occupied."[00:26:32] "It's like you're almost like this unspoken competition. Even though I'm not competing with you and I'm super like, I'm proud of you and I'm happy for everything you're doing. I'm like, I see you elevate? Shit. I'm like, fuck. I gotta elevate."[00:27:34] "I don't care. If you're happy doing whatever. You know, if you're making sweat out in an hour doing that, and that's dope. Well, you can mess with you."[00:27:52] "But if you're making sweat out in an hour doing that, and that's dope. Well, you can mess with you. But I see a lot of people have that lifestyle. They smile. They love their life, bro. Yeah. They drink on the weekends. They're happy. Good. Yeah. That's dope."[00:28:06] "People say money can't buy happiness. Well, you know, I've been broken, and I have a little bit of money now, and I'm not rich by any means, but I'm a hell of a lot happier now than I was back then."[00:27:57] "Don't bring that shit to me because there's plenty of opportunities right now to get you out of that 12-hour range."[00:28:41] "We weren't meant to live as slugs that just kind of roll with the punches and, you know, live in disappointment. Like, we're, like, especially those that are in America right now, you're living in the greatest country in the world."[00:29:17] "I truly believe that if I would had the shit that I prayed for, bro, like, I I'd probably be homeless, to be honest, which because I probably would have pissed away everything that I asked for."[00:29:57] "Like, I had friends. I've always had a lot of friends, but I never had real people in my life. I don't think, like, people that I had real conversations with that you know, we could hold ourselves accountable for the things that that, you know, we're trying to accomplish. We could talk about some real shit that's on our mind."[00:30:17] "Most of the friends, it wasn't like that. It was usually just kinda party and joking, kicking it. But I can honestly say that over the last couple of years, I've gathered a few people that I can really lean on if I need anything."[00:30:53] "I look back and I've had that conversation with people like, I didn't have deep conversations, most of the time, even still when we see each other, we don't spend time talking about business and making money and making moves and elevating each other, which is either with reminiscing about some shit that happened in the past or we're just talking shit, which is what we're doing."[00:31:15] "It's almost weird. It's like listening to you say it. Maybe because my mind is at a different level. Your mind is at a different level now. The people we meet now, that's especially because our connections are being made in a lot of cases in these groups. So, if I met you in the den or I met like Jeremiah in the den, we're obviously all looking in search of something. That's big."[Unknown] • “Your core values start to align, and things start to get into alignment. Of course, the conversation's going to be different.”[Unknown] • “When I went through some of my worst times, they were the first fucking people there and I love them for that, and I'll always love them for that.”[Unknown] • “Either someone sent me something on messenger or somebody hit me up on Instagram or for example today, I put a post up in Apex. And Jessica Denny who I've become friendly with texting me, yo, you good? Like, you need anything and that's a type of shit. That I think changes for us as we get into these groups.”[Unknown] • “But the conversation's definitely elevated, and it helps us elevate our lives man. I mean, I I'm just looking to live my absolute best life. Whatever that looks like, you know, do I.”[00:33:30] "But our goal might be different, but the journey is still fucking there, and I want to be a part of it. You know? It's just fun. It's fun."[00:34:36] "We don't when we talk, we don't really talk about the past. Maybe a little bit, like, hey, how's the go and how's business? But we ain't talkin about 2, 3 years ago. Like, we talked maybe about 233 years ago how we met."[00:34:47] "But our conversations are usually based on where we're going. You know?"[00:35:21] "My joy comes from talking about the future, like, talking about what we can do, what we can create, what we can build, what we can become."[00:35:31] "And I'd be excited about something that happened 20 fucking years ago, but I can be excited about getting off the call with you where we're like, Yo. I got this and this and this y'all. Alright. I'm some help you. This is what you got to do, and you get off."[00:35:44] "If I told you guys something happened 5 years ago, yeah. It was 5 years ago, bro, like, whatever, you know? Like, your energy is just I want to tell you funny. Can I tell you a funny story, bro?"[00:35:57] "Company. My boy, I have a very close friend for a lot of years. When I was really struggling, he helped me out. Monetarily speaking in a lot of ways, he was also a really good friend. And so we've stayed friends, but he has no real love, huge aspirations or anything like that."[00:36:51] "Man, I went into this parking lot full battery, but it's known it's, like, half section 8. I'm not knocking. I'm just saying I'm just giving you, like, we're talking about energy and how important it is. I literally walked in, and I went from a full battery because I went to the gym, I had my whole day, and then I went over there to have a barbecue, and I[00:38:02] "It's become so important to me to connect with people the same way you're talking about."[00:38:08] "you said something really important, man. You said you said that's not where I belong. And I think that is such an important thing to learn about himself in life, you know, is is where you belong."[00:38:29] "Go where you're celebrated, not where you're tolerated."[00:39:01] "That's why these groups have been a game changer for me. I think a lot of us have fast tracked, you know, I think our growth has been accelerated because of it."[00:39:11] "Had we not found these places? I think we would have found our way. But when you get into these groups, and it just fast tracks you because everybody is not everybody."[00:40:13] "You're, like, combining 10 years of experience, someone else's life experience is being poured into you, so you can literally avoid all the mistakes and all the bullshit in a shorter period of time."[00:40:23] "So if you were originally gonna become a millionaire in 20 years, maybe it takes you 10 now because you're learning and elevating and all this stuff."[00:40:43] "I appreciate your service, bro. I mean, it's such a huge thing for people to step up and do that kind of thing."[00:41:08] "People care and think about them. So, I didn't necessarily seek it out. It was pretty much where I was at in my life and 09:11."[00:41:33] "I said right there, you know, I said, well, I'm joining the military. That's what I'm gonna do."[00:42:27] "I got washed back in basic training, so I had to go back because I was going through the pit in the lunch line."[00:43:01] "They asked me who my who my first sergeant was, and it was crazy."[00:43:11] "mama, but They asked me who my first sergeant was, and I couldn't answer. Like, I literally blacked out. Like, I just froze. I couldn't do anything."[00:43:46] "My mom, because my graduation, was supposed to be that weekend before they kicked me back the week after. And she had gotten nonrefundable plane tickets. So she was there for my graduation, and I never she never got to see me graduate."[00:44:09] "So I got 1 hour with her, 1 hour while she was there in San Antonio. I'm from Pennsylvania, you know."[Unknown] "And then I made a decision. I'm going to do everything I can to get through it. And I got through it."[00:45:20] "I remember I was fixing equipment that nobody else could fix again. Like, you know, generators."[00:46:31] "The discipline when needed, you know, and 1 of the things that I learned at the military is you work until you get the job done, you know, and we did. Like, literally, we did you know, 14-hour days if needed to get the job done."[00:46:46] "In civilian life, I realize a lot of people won't work like that. You know? Like, my 8 hours are up, time to go home, peace, you know, and me, like, if shit still needed to get done, it still needed to get done regardless of how many hours I work. You know, and that's something that definitely transferred over into notes."[00:47:04] "I mean, hell, we did, you know, 12 plus hours in Korea and then if you got stuff in Mach 4, which was well, I think the highest level of maintenance, you know, you had to stay until it was done."[00:47:53] "You got to get this shit done. Like, that's what you got to do. You got to list your file items today. You know, I pre stamped it, but list your items and ship your items in the same day, you know, stuff like that. And I think that's helped me a lot because I don't have the okay. It's 04:00 from the go home mentality. I am alright. I got this and this to do. And if it's 6, 7, 08:00, then it is what it is. That's what I got to do to get done."[00:48:14] "But what I found out is the more days that I spend doing the 10 hours and doing what it takes to get it done. The fewer days I have to stay longer because I've already got it done."[00:48:32] "Yes, sir. Yes, ma'am. Like, I still have people that I don't know. You know, I still still refer to them all. Yes, sir. Yes, ma'am. Some people, you know, really appreciate it. Some don't. But it's not even just saying, yes, sir. Yes, man. People , it's showing them respect from the beginning -- Right. -- from the minute you meet them, showing them that respect. And that's another thing that I think a lot of people don't do."[00:48:54] "You know, these relationships that, you know, people just sometimes come off are rough. But, you know, if you show them that respect from the beginning, then it's a lot easier to get along with people."[00:49:04] "No doubt about it. Well, I got a few more minutes, but I didn't want to not at least talk about it. But you talk about working at the shelter and all that stuff. And, you know, it just it really just speaks volumes about the type of guy that you are, like the type of guy who knows who you are and we're talking about being a go giver and, you know, energy and all that stuff."[00:49:24] "But, you know, how did you get into that line of work, if that's a good way of putting it? Yeah. That's a great way of putting it. You know, and and what does it do for you? You know what I mean? I would imagine as much as people rely on you, it's almost like a little bit of an energy boost for you to put your time and effort into to help others out as well?"[00:49:48] "It was a mistake. That's crazy. The soonest thing up. What do you think about it? But it was actually I just dropped my pod. Let me see if I can grab that. But it's crazy to think about now, but it was a mistake. So, this is going to be a couple minutes, but I ended up going to school for criminal justice. Right? I went to community college for criminal justice."[00:50:30] "And While I was doing that, there was a project that came about in 1 of the classes, a volunteer project that was called an adopted apartment project And I've said, well, this sounds pretty cool. You know, I ended up doing this as an adopted apartment project, and I helped out this family. It was a woman and her 2 kids. It was her I think 2 it was 2 2 or 3 kids, I couldn't remember. And we went there, and we literally furnished this full apartment. I mean, we put food."[00:51:17] "Mommy, is that where I'm sleeping?"[00:51:19] "No sweetie. No sweetie. That's your bed. You get to sleep in that bed."[00:51:34] "At that moment, I say, you, this is something that this is something that I could do. I really wanna focus on helping people instead of the opposite, which would have been incarcerating people and making sure everybody's following the law."[00:52:41] "I got these pipes up in the air that shouldn't inform me. So, I ended up coming back and then I ended up becoming a program director and then I ended up becoming executive director and now running the whole organization. But that was a mistake, bro. It was straight up it was a volunteer."[00:53:09] "The thing I was the most embarrassed about was the fact that I was living in my mom's basement and that, you know, I got denied the candy factory job and everything."[00:53:39] "It's just amazing how God works and how this world works, and you think of your lowest points in life and and 1 day you're going to look back on them and be able to share that story and help inspire others."[00:54:03] "There's things there are people out there that don't really work, but to do most is really just this good people that got put into some really bad situations, you know, how to fire. You know, made some really stupid choices when they became addicted to substances and but, you know, I think, overall, that every human's got the capability to do right and be a good person."[00:54:33] "And I got guidance on our Board of Directors that started off as a client, you know. So that's that's definitely it's humbling, and it's a blessing to be able to help so many people."[00:55:17] "It's to give back to others. And you find the people that serve themselves constantly, don't usually make it. It's the ones that mostly serve others because it comes back to you."[00:56:04] "My appreciation for you and our friendship is something that cannot be overstated. So, I just want to leave you with that and we're just still at the bottom level as far as on the crazy relationship. We stopped -- Yeah. -- you know, mountaintops to climb here together as friends and brothers, whatever, but I'm always here for you."[00:55:42] "Reality is our relationships are based on just that relationships and giving back to each other on a mental level, you know, where we're just helping each other out, try to elevate, you know, whatever we're going through."[00:56:48] "It's enjoyable. It really is enjoyable, man, and I'm truly blessed to be on your podcast and I'm not even going to hit you with the appreciation you invite me. I'm just going to tell you this."[00:57:09] "It's not about the time. Like, I just told you, you know, I have a closer relationship with you and a lot of other people than I do with people that I have known for 20 some years. I mean, it's just the way it goes because of our conversations and, you know, where we're trying to go with our lives and and, you know, it just can't, it can't go unnoticed. That's for sure."[00:58:18] "Our goal in the shelter is going to be at some point. We want to build another 1 in our county because we're currently full. We get guys that show up at the door that we can't serve. So, our goal is definitely to be doing that."[00:57:41] "I'm going to take your socials from you anyway and post them in show notes afterwards so people can find you."[00:58:49] "If you got something you're going through in life, if things happen, flip it. That's my motto."TopicsLiving an Authentic Life with the Flippett KingThe Thrill of Collecting Sports Memorabilia and CollectiblesLiving a Dream: Young Love & Joining the MilitaryFinancial Struggles After Transitioning Out of the MilitaryFinding Love Through Collectibles and Keeping Busy Through Creativity.The Benefits of Learning From an Experienced MentorLeadership and Its Impact on Personal GrowthThe Power of Positive CommunicationThe Power of Positive ThinkingSupporting Others Through Tough TimesThe Value of Having Supportive FriendsPursuing Your Dreams and Achieving A Better LifeFinding Belonging at 18 Years Old.The Benefits of Coaching and MentorshipThe Impact of PTSD on VeteransThe Value of Hard Work in Civilian LifeThe Joy of Making a Difference in Peoples' LivesThe Impact of Homelessness on Job OpportunitiesBuilding a Profitable Online Business with Flipping CollectiblesSurround Yourself with People Doing Big ThingsResources:Connect with Greg Michelman:LinkedInConnect with TJ Carson:WebsiteTwitterCall to ActionIf you enjoyed this podcast and want to support us, please subscribe on the platform you listen to podcasts from, leave a review and share with your friends. We'd greatly appreciate it!

Here's the list of the #QUOTES we're talking about during this episode devoted to Teens. “Small children disturb your sleep; big children, your life.” - Yiddish proverb “Little children, headache; big children, heartache.” - Italian proverb. “The average teenager still has all the faults his parents outgrew.” - Unknown “It takes courage to grow up and become who you really are.” - e.e. cummings “That's what it is to care for a person…if you're not afraid, you're not doing it right.” - Jonathan Auxier “In a gentle way, you can shake the world.” - Ghandi "If I Should Have a Daughter" - Sarah Kay Listen to our The Thing About Teens playlist on Spotify. --- This episode is sponsored by · Anchor: The easiest way to make a podcast. https://anchor.fm/app --- Send in a voice message: https://anchor.fm/onlyschoolers/message Support this podcast: https://anchor.fm/onlyschoolers/support

Key Points, Top Takeaways, and Memorable Quotes “School and education has been a huge part of our lives as family from the very beginning.  For me, I saw firsthand the impact that she (my mom) made on kids.  I learned from her right away the importance of education, and education for everybody.” 2:59“I was really enthralled with the lifestyle, the commitment, the pursuit of excellence that these athletes had.” 4:14“Coaching was really where I got my blend of teaching and working towards that high performance.” 5:26“That really drove my passion for problem-solving for kids who needed a lot of love and a lot of support.  And understanding that all these children have so much potential and they have so much opportunity, but we have to create those opportunities, we have to open those doors, we have to give them the tools, the skills, the resources, the strategies to move forward on that path.”  6:46“I realized that it wasn't teaching and it wasn't coaching necessarily that I loved, it was really helping others, helping others achieve what they thought they couldn't, helping others achieve their highest potential.”  8:36“Don't get caught up in the specific career title or specific position.  It's really about what you are looking for out of a career, what is your purpose, what is your higher level purpose.  There's a lot of different vehicles to get there, to meet that purpose, and it doesn't have to be a specific role at a specific company.  Figure out what your purpose is first, and be open to all sorts of different vehicles to go down that path.”  9:37“That was the moment for me when I realized it was all about creating access to opportunities.” 13:05“Most things worth having, take a little extra effort.” - Wendy @ 14:25“The main goal was to bring everyone together, get on the same page, and create these opportunities.” 18:30“I just have to know how to make their program accessible.” 20:00“High performance is not limited to, really what we see on tv.” 25:12“Our goal is to help them achieve high performance with where they're at.  Meet them where they're at with their abilities, their strengths, their skill sets, and maximize those.” 25:36“Inclusion is not just about physical proximity, it's intentional planning for the success of all students, or all children, or all adults.” - Mike @ 26:05 quoting Unknown“It's for the rest of society, the rest of the classroom that's learning the perspective of something different that they would never get if it wasn't offered to them. The way that that grows a person and it just makes the world a better place.” - Wendy @ 27:50“We have to understand everyone has these core needs and these core desires, as human beings, and how you meet those needs is going to look different but that's okay.  We have to embrace that.” 29:04“I think it really starts with modeling as parents.  I want them to see myself, my wife being very actively involved in the community.  I want my kids to be involved with the programs that I'm helping, and I think that's the very first place to start because we are setting the tone, we're setting the culture of inclusion, of acceptance, and not just acceptance, but celebration and really valuing other people and their strengths and their abilities.  And I think it also comes back to modeling, but how you talk in general, not just about individuals with diverse abilities but just any individual.” 31:34“One, I think it's really just bringing people together in authentic ways.” 37:04“We just have to have more authentic, meaningful conversations that we strip away judgment, we strip away preconceived notions, and we actually listen.” 37:56“These IEP Meetings, if the way you approach them, because that's where they are learning, right, in school everyday, they're really powerful.” -Wendy @ 42:14“Putting a lot of our time and focus around providing the best opportunities possible, in school and out of school, especially as our kids transition out of high school into post secondary; what does that look like?  How do we best support them to maximize their potential for the rest of their life.” 44:27“It comes back to helping a family renvision the potential for their child and renvision the future for their child.” 47:44“I think one of the biggest things whether it's in a school, it's in the community, as a parent, as a teacher, as an individual person, building that community around you is what really helps you down your path and through your journey.” 52:14 Guest Bio - Mike Hagensick is an early intervention developmental specialist for Keystone AEA Ein Iowa. The vision for E3 Collective was sparked while he was a special education teacher working with children with complex needs. During this time, he worked with many great teachers, paraeducators, speech-language pathologists, physical therapists, and occupational therapists. Through close collaboration and a shared vision of opportunity, students were able to access unique experiences and opportunities leading to an improvement of quality of life. Mike founded an adaptive swim school and has partnered with organizations like Ninja U to develop adaptive programming to meet the unique abilities of all children and adults. Show Notes0:00 - What I Meant to Say Podcast Intro0:18 - Introducing Mike Haggensick0:46 - Welcome to Mike 2:12 - How Did You Get into Special Education?3:28 - First Career Interest was Swim Coaching5:00 - Love for Teaching6:01 - Teaching as an Academic Interventionist7:21 - Opportunity to Be a Special Education Teacher10:26 - Started Middle School Cafe11:10 - Most Defining Moment13:05 - Access to Opportunities is My Purpose14:41 - How Did You Get to E3 Collective?16:36 - Started Adaptive Swim School18:00 - E3 Collective is a Nonprofit Organization19:11 - Adaptive Ninja Warrior Program20:22 - Shoutout to Dr. P20:56 - I Don't Have to Do it All22:03 - Finding Ninja U in Cedar Falls, IA24:30 - High Performance and Inclusion29:26 - Two Sets of Twins30:30 - How Do You Foster Inclusion in Your Family?33:03 - Encourage Your Kids to Get Involved and Grow Their Comfort Zone34:22 - This Mom Wants Kids to Ask Her About Her Daughter's Wheelchair35:02 - Being a Special Needs Parent from Wendy's Perspective36:59 - Mike's Thoughts on Authentic Conversations Bridging the Gap39:12 - IEP Meeting Mindset40:30 - The Importance of Self Advocacy42:34 - Mike's Position: Special Education Consultant44:58 - This Summer Mike Will Be Doing Early Intervention48:00 - Acknowledging the Grieving Period49:15 - Life with Grayson and Parker Blog Impact on Wendy50:41 - The Autism Spectrum is What the World Needs52:14 - It's About the Community 53:47 - The Concept of Be Better Community55:15 - Amazing Thing About Social Media and Podcasting55:54 - How Do People Find You?56:46 - Children's Books57:28 - Connect Via Email57:53 - Subscribe to E3 Collective Podcast58:20 - Thank You and Signing Off58:51 - What I Meant to Say Podcast Closing Links & Where to Find Mikewww.E3collective.com www.ninjau.comRosco the Racoon illustrated children's bookIG - @equip.empower.encourage @mikehagensick @paws_swim

Here is a behind the scenes meet and greet as Candice and Angel chat about how they got connected, background on the podcast and some of their favourite episodes.  Just a fun behind the scenes chat with some nuggets and "if you haven't listened to this episode" feedback we cannot wait to share with you! **   “We create our world with our words.” - Unknown   “Shame lives in the shadows.” - Unknown   “It's not the lack of resources, it's your lack of resourcefulness that stops you.” - Tony Robbins   “What would happen if one woman told the truth about her life? The world would split open.” - Muriel Rukeyser   “This is such a safe space. On this podcast you will not be attacked or judged. You will be praised and so loved.” - Angel Carrola Hennig Connect with Angel Carrola Hennig:   https://www.instagram.com/angelcarrolahennig/   https://www.facebook.com/angel.carrola   https://www.linkedin.com/in/angel-carrola-hennig-2427061b5/?originalSubdomain=ca   https://www.instagram.com/faithinsmallhands/   https://www.facebook.com/faithinsmallhands/ More Links:   https://www.russellsilversyndromepodcast.com/the-podcast/   https://www.ideaman.net/   https://www.candicesmiley.com/podcast-archive   https://www.candicesmiley.com/episode006   https://www.candicesmiley.com/episode007   https://www.candicesmiley.com/episode-010   https://www.candicesmiley.com/episode-013   https://www.candicesmiley.com/episode-018   https://www.candicesmiley.com/episode-020   https://www.candicesmiley.com/episode-021   https://www.candicesmiley.com/episode-023   https://www.candicesmiley.com/episode-029   https://www.candicesmiley.com/episode-030   https://www.candicesmiley.com/episode-031   https://www.candicesmiley.com/episode-032   https://www.candicesmiley.com/episode-035   https://www.candicesmiley.com/episode-037   https://www.candicesmiley.com/episode-038   https://www.candicesmiley.com/episode-039   https://www.candicesmiley.com/episode-040   createtheripplepodcast@gmail.com   https://www.facebook.com/holly.penney.14   https://www.instagram.com/holly_penney/   https://www.facebook.com/cherise.batchelor   https://www.instagram.com/cherise_soul_seeker/   https://www.tonyrobbins.com/   https://www.startthelifeofyourdreams.com/   https://www.facebook.com/startthelifeofyourdreams   https://www.instagram.com/barbara.vercruysse/   https://integrityseminars.com/   https://burg.com/ Books:   **As an Amazon Associate I earn from qualifying purchases** Bob Burg - The Go-Giver: A Little Story About a Powerful Business Idea https://amzn.to/3sZOkjL Bob Burg - The Go-Giver: A Little Story About a Powerful Business Idea Kindle Edition https://amzn.to/3Bix6kG   Bob Burg - Go-Givers Sell More https://amzn.to/38pOPdK   Bob Burg - Go-Givers Sell More Kindle Edition https://amzn.to/3zt9Wb1   Bob Burg - The Go-Giver Leader: A Little Story About What Matters Most in Business https://amzn.to/3js6CXP   Bob Burg - The Go-Giver Leader: A Little Story About What Matters Most in Business Kindle Edition  https://amzn.to/2XZ8lvu   Bob Burg - The Go-Giver Influencer: A Little Story About a Most Persuasive Idea https://amzn.to/3gIzSrN   Bob Burg - The Go-Giver Influencer: A Little Story About a Most Persuasive Idea (Go-Giver, Book 3) Kindle Edition   https://amzn.to/3gEB8ft     ** “20 years ago I survived a sexual assault from my boyfriend.  13 years ago I decided not to kill myself.  10 years ago I was left with 350 k worth of bad debt.  8 years ago I went into consumer proposal to fix that. 6 years ago I welcomed my beautiful daughter into the world.  4 years ago I left my marriage to fall in love with myself. 2 years ago I allowed myself to heal and reconnect with my feminine;  AND rebuilt my life as I moved into my own tiny home and found my lifetime love.  This year, I started my podcast and welcomed my second baby earthside." Candice is a self proclaimed master manifestor and personal development junkie who loves to engage in interesting conversations with other influencers and entrepreneurs.  Her favourite conversations are the ones that take courage to engage in.  (Check out her podcast, Create the Ripple Podcast wherever you stream your podcasts for more of that!)   She spends her time living - in a tiny home (250 sq ft), traveling with her daughter - speaking - on her podcast and on stages, and sharing candidly with other women how to find love after betrayal, to trust themselves, to speak up for themselves and set powerful boundaries.    After a narcissistic and abusive romantic partner cheated on her with multiple women and left her (and the country) with significant unexpected bad debt and ruined credit, Candice was forced to rebuild her life, her credit and her trust in herself.   Over the next few years Candice navigated the challenging world of foreclosure court, filing for financial proposals and divorce.  During these times she adopted a minimalist lifestyle, leaned on her personal network and practiced radical personal forgiveness, acceptance and responsibility.  The journey was not without its impact and Candice shares powerfully about dealing with anxiety, depression, shame and learning to let go.   Now debt free, financially stable and in a safe committed relationship, Candice loves her minimalist lifestyle for the beauty and freedom it offers her.  She knows the power of a good thrift store shop and loves her wardrobe!  She has learned the power of saying no, listening to your own heart and speaks openly about subtle abuse as it occurs in relationships.   She's become a voice for listening to your own truth and speaking it powerfully.  She knows how to save money, make money online and in creative ways to balance the books as a single mom and yet live your biggest and best life.     Candice can never resist the urge to take off her boots to walk barefoot into a clear mountain lake or stream. When she is not connecting or writing, she can be found disappearing into the backcountry trails of Canada with her life-love Mark and losing herself exploring waterfalls and mountain trails. She is a quiet introvert who adores eating clean foods and reading a great book.       Curious to know more? https://linktr.ee/CandiceSmiley   Modere.com or Modere.ca: 5579027 BIOCELL LIFE SAVE $10.00 CODE: https://www.modere.ca/ProductDetail/liquidbiocell-life-ca/?referralCode=5579027     DISCLOSURE: I USE MY WEBSITE, MAGAZINE AND SOCIAL MEDIA PLATFORMS TO CREATE THE INCOME THAT SUPPORTS MY LIFESTYLE. WHEN YOU FOLLOW ME POSTS/ARTICLES/PAGES/ESSAYS  MAY CONTAIN AFFILIATE LINKS, MEANING I GET A COMMISSION IF YOU DECIDE TO MAKE A PURCHASE THROUGH MY LINKS, AT NO COST TO YOU. PLEASE READ MY DISCLOSURE FOR MORE INFO Musique credit Tiffany Sparrow and Chinmaya Dunster www.tiffanysparrow.com www.sparrowharmonix.com/#music   Special thank you to Angel Carrola Hennig for making this podcast happen   @faithinsmallhands @angelcarrolahennig

Recorded: 8/30/2020- In this episode of The Krypt, Mayfair and I are going to talk about Depression within the BDSM Community.- Call in at 865-268-4005 to leave your question or visit the Krypt at https://kuldrinskrypt.com.- Rules to Love By1: Safe, sane, consensual, and informed2: KNKI: Knowledge, No Intolerance, Kindness, Integrity3: “Submission is not about authority and it’s not about obedience; it is all about relationships of love and respect.” -Wm. Paul Young- Depression within the BDSM CommunityDepression is a mood disorder that causes a persistent feeling of sadness and lack of interest, to the extent that it interferes with your daily life. It is a common mental health problem that normally affects around 7% of the American population in a given year. However, that number has skyrocketed this year, 2020, due to the COVID-19 pandemic, and a cornucopia of other travesties this year has seemingly gift-wrapped for us all. There are lots of reasons why a person might be diagnosed with depression, from simple biological causes to psychological and social issues. Whatever causes depression, it’s important to remember that there is help out there for everyone.If you’ve found this because you’re feeling down or after listening to this you realize you might be struggling with depression, please reach out to someone – whether it’s a friend, family member, counselor, doctor, or online service.National Suicide Hotline: 1-800-273-8255- Quotes:“Depression is living in a body that fights to survive, with a mind that tries to die.” – Danny Baker, author of “Depression is a Liar”“The only thing more exhausting than being depressed is pretending that you’re not.” – Unknown“It’s so difficult to describe depression to someone who’s never been there because it’s not sadness. I know sadness. Sadness is to cry and to feel. But it’s that cold absence of feeling—that really hollowed-out feeling.” – J.K. Rowling, author of “Harry Potter”“Depression, suffering, and anger are all part of being human.” - Janet Fitch, author of “White Oleander”“I’ll never forget how the depression and loneliness felt good and bad at the same time. Still does.” – Henry Rollins, musician, actor, author, poet, activist“It’s a bit like walking down a long corridor, never knowing when the light will go on.” - Neil Lennon, Irish Football Coach“Mental pain is less dramatic than physical pain, but it is more common and also more hard to bear. The frequent attempt to conceal mental pain increases the burden: It is easier to say ‘My tooth is aching’ than to say ‘My heart is broken.” – C.S. Lewis author of at least 24 books including “The Chronicles of Narnia”- What is depression?Depression is a mood disorder that causes a persistent feeling of sadness and lack of interest, to the extent that it interferes with your daily life.- Who gets depressed?- What causes depression?- Is depression curable, treatable, or none of the above?- How BDSM helps with Depression/Pro’s“Kink 101: Depression and BDSM” by David Shorb (Feb. 8, 2019)https://www.manystories.com/story/5c5d82ba5fe1e6300036fe09 - “Psychological Functioning and Violence Victimization and Perpetration in BDSM Practitioners from the National Coalition for Sexual Freedom” https://pdfs.semanticscholar.org/0cd8/abb591fda8685091c1f208bc757d616f0903.pdf Prepared by: Tess M. Gemberling, M.A., Co-Principal Investigator, University of AlabamaRobert J. Cramer, Ph.D., Co-Principal Investigator, University of AlabamaSusan Wright, M.A., Co-Principal Investigator, National Coalition for Sexual FreedomMatt R. Nobles, Ph.D., Co-Principal Investigator, University of Central Florida- National Suicide Hotline: 1-800-273-8255- Important Links:Full show notes can be found at https://kuldrinskrypt.com/309 https://KuldrinsKrypt.com/Patreon https://kuldrinskrypt.com/silentcommunication https://KuldrinsKrypt.com/survey https://kuldrinskrypt.com/TeePublic - Thank you: Show Producers:Benefactor ($2,000/month): Pro Producer ($100/month): Master Producer ($50/month): Executive Producer ($25/month) ShadowyFox, JunicornsAngel, Johnny Ferrell, Haru Webb, Rei Webb, and Lylac WineSr. Producers ($10/month): Matt, xEmeraldxWolfx, Roxiebear, Trouble113, ThatPlace: Oklahoma City, JayKay, babylove&Sir, Master Gabriel, Daddy Steve, Sir Pent, PurplePantera, SortOutTheKinks, Stella, CIVLdisobedience, Grog4life, Raefe, AuthorMistressBlackrose, and UpstateScCoupleProducers ($5/month): Kainsin, Alexandria, LilyChaos, knot_the_daddy, KJ, Duckie Monroe, ArtKitten, Hadea, Sir&Kitten, Raven, Raider69, Bonneville, Atsila Rose, PBW, and MBRpoodleJr. Producers ($1/month): K-2SO, Jeremiah, and Morgana13If you would like to become one of our show producers go to our website, https://kuldrinskrypt.com/support to get that information.- Vendors I know, like, trust, and use: (None of these are paid sponsors of the podcast.)http://bdsmcontracts.org Coupon code: kuldrin20 for a 20% discount on all purchases.http://whippingstripes.com - My personal maker of most things leather and paracord impact toys.http://www.torridtimber.com/ - Fine fetish furniture and accessorieshttps://www.etsy.com/shop/TheCraftyHedonist Tink’s Toys Fb Group: https://www.facebook.com/groups/2350280868612699 Fetlife Profile: https://fetlife.com/users/9885653?sp=3 - Contact info:Email: MasterKuldrin@gmail.comFetlife Group: https://fetlife.com/groups/159275Fb: Kuldrin Fire https://www.facebook.com/kuldrin.fireTwitter: @MasterKuldrin https://twitter.com/MasterKuldrinPatreon: kuldrinskrypt https://www.patreon.com/KuldrinsKrypthttp://kuldrinskrypt.com/contactresourceLimits and Interest Survey: https://kuldrinskrypt.com/survey

Guiding Our Children through the Unknown It's challenging for us as adults, but it's challenging for our kids too. But it's challenging to them in different ways. Normally our kids would look to us for guidance on how to get through life's challenges. We're usually pretty good at helping them because, more often than not, we've already been through the challenges ourselves and can show them how we managed them. Covid-19s Impact on our Children 2020 has shown us that this model isn't going according to plan either, as most of us have never experienced a global pandemic. It's new to us just like it's new to our kids. This time, they get to see us flounder. That brings up another point of stress: Covid-19's impact on our kids and how we can help them manage these pain points and come out stronger on the other side. Discussing Mental Health Struggles with June Hunt June Hunt is an author, speaker, singer, and founder of Hope for the Heart. Hope for the Heart is a worldwide biblical counseling ministry founded in 1986. The ministry offers practical help through biblical counsel, coaching, and content for contemporary concerns in more than 60 countries on 6 continents. June's books have sold more than a million copies. In February, June will release her newest book called Anxiety: Calming the Fearful Heart. Today June and Trace Embry will look at the impact Covid-19 has had on our teens. Navigating the Struggles of a Pandemic Episode Highlights: Are children and teens struggling with the will to live? How has isolation impacted the suicide rate and mental health overall? Recognizing indicators and signs of anxiety, fear, concern, and suicidal ideations. What phrases should parents look for in teens who are suicidal? What actions are indicators? What should I do if my teen shows signs of anxiety or suicidal ideations? What are the causes of kids/teens feeling hopeless? What is the role of hope? Image from Pixabay

Guiding Our Children through the Unknown It's challenging for us as adults, but it's challenging for our kids too. But it's challenging to them in different ways. Normally our kids would look to us for guidance on how to get through life's challenges. We're usually pretty good at helping them because, more often than not, we've already been through the challenges ourselves and can show them how we managed them. Covid-19s Impact on our Children 2020 has shown us that this model isn't going according to plan either, as most of us have never experienced a global pandemic. It's new to us just like it's new to our kids. This time, they get to see us flounder. That brings up another point of stress: Covid-19's impact on our kids and how we can help them manage these pain points and come out stronger on the other side. Discussing Mental Health Struggles with June Hunt June Hunt is an author, speaker, singer, and founder of Hope for the Heart. Hope for the Heart is a worldwide biblical counseling ministry founded in 1986. The ministry offers practical help through biblical counsel, coaching, and content for contemporary concerns in more than 60 countries on 6 continents. June's books have sold more than a million copies. In February, June will release her newest book called Anxiety: Calming the Fearful Heart. Today June and Trace Embry will look at the impact Covid-19 has had on our teens. Navigating the Struggles of a Pandemic Episode Highlights: Are children and teens struggling with the will to live? How has isolation impacted the suicide rate and mental health overall? Recognizing indicators and signs of anxiety, fear, concern, and suicidal ideations. What phrases should parents look for in teens who are suicidal? What actions are indicators? What should I do if my teen shows signs of anxiety or suicidal ideations? What are the causes of kids/teens feeling hopeless? What is the role of hope? Image from Pixabay

Stay the course, if you fall down get back up, you can do this! I'm here for you get on my schedule visit https://www.fitprobusiness.com/audit and schedule your FREE fitness business audit. "Mental toughness is when you can find fuel in an empty tank." Unknown "It's hard to beat a person who never gives up." Babe Ruth Stay the course, keep moving forward, and step out of your comfort zone and take you business to the next level: 1. If you fall down get back up. (Failure is not final) 2. It's a numbers game, sway them in your favor. 3. Just keep trying. (practice, practice, practice) 4. Don't get discouraged, stay positive. 5. Seek assistance, mentorship, and an accountability partner. You can do this! Get on my calendar and lets create a clear roadmap for you to follow to help grow your fitness business visit https://www.fitprobusiness.com/audit

“He who is not courageous enough to take risks will accomplish nothing in life.” – Muhammad Ali“Some people want it to happen, some people wish it would happen, others make it happen.” - Michael Jordan“Invest in your dreams. Grind now. Shine later.” – Unknown It has taken some effort to put together an episode of Topical Opinions, due to community regulations regarding gatherings. However, host Don and Donald have been on the grind to find a solution and continue to produce episodes with fun conversations, cannabis, and edible treats. Join them in this discussion about the hustle and grind during this wave of the Co-Vid19 quarantine.

"Don't let WHAT you do be ALL you do." ~Unknown It's a great introductory line at networking events and mixers, "Hi, my name is Thom and I own a store...what do YOU do?" We get so used to saying it, hearing it, and answering it that we miss the message inside. Don't fall into the trap! We'll dig into this and much more on today's installment of 7 Minutes In the Morning, with Thom Rigsby. Enjoy! Thom, THE Unashamed Non-Conformist =-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-= Thom Rigsby is a lifestyle & business strategy expert. Drawing on his experience as a small business owner and entrepreneur launching almost a dozen startups and more than 25 years of business experience, Thom brings his creativity and "Non-Conformist" approach to entrepreneurship and getting results for you and your small business! So, whether you are looking for answers to your small business questions, time management tips, need a comprehensive business strategy or just craving some work-life balance, following Thom's exclusive personal development plan you can letting life happen to you and begin to create the life you crave with your very own small business. Be sure to connect with Thom... ...on Facebook http://www.facebook.com/thomrigsbycoaching ...on YouTube http://www.youtube.com/thomrigsby ...and on Instagram http://www.Instagram.com/thomrigsby Become a part of the Work That Matters Facebook group at http://fb.com/groups/workthatmatters Thom is available for one-on-one coaching and as a motivational speaker on topics including peak performance, how to plan, personal development, success, and work-life balance to the mindset of wealth and success. Contact Thom at www.ThomRigsby.com for more details.

On Episode 126 of Guide to the Unknown: It’s hard to believe we haven’t done this before! LET’S TALK ABOUT HARRY POTTER! WOOOOOOOOO! This week on the show, Will tells the real life stories behind The Hand of Glory and Nagini the snake/lady. Not to mention the odd tales of Borgin & Burkes, The Obscurus, and (shudder) The Trolley Lady. Kristen destroys The Boggart, Thestrals, The Inferius, and Dementors! It doesn’t MATTER if you’re not well versed in Harry Potter, we’ll explain everything you need to know…and then some! SPOILERS! We round it all out with our personal Top 5 Horror Moments throughout the entire franchise! Keep safe, muggles! Be sure to head to BetterHelp.com/gttupod to get 10% off your first month of counseling! Betterhelp can connect with a licensed counselor remotely. You can talk over text or even set up a video chat. Seriously, we've both been doing this and it's great! For full sources and links, visit www.TalkBomb.com/news/gttu126 Find links to every podcast app/twitter account, and every episode at TalkBomb.com/GTTUPod And consider helping us fund the show on Patreon! One-eyed Maestro Kevin MacLeod (incompetech.com) Licensed under Creative Commons: By Attribution 3.0 License http://creativecommons.org/licenses/by/3.0 Vicious by Kevin MacLeod Link: https://incompetech.filmmusic.io/song/5013-vicious License: http://creativecommons.org/licenses/by/4.0/

On Episode 125 of Guide to the Unknown: It’s our first ever remotely recorded episode! We don’t go to restaurants or the gym anymore. Out the window. ANYWAY, in this time of great stress, we decided to call in one of our closest allies: the humble toilet. Yes, the toilet has a long folkloric history! It is one of the unsung Scream Queens of the horror genre! Psycho, Hanako-San, The Legend of Zelda, Moaning Myrtle, and so much more! Let the healing begin! Speaking of healing, be sure to head to BetterHelp.com/gttupod to get 10% off your first month of counseling! Betterhelp can connect with a licensed counselor remotely. You can talk over text or even set up a video chat. Seriously, we've both been doing this and it's great! For full sources and links, visit www.TalkBomb.com/news/gttu125 Find links to every podcast app/twitter account, and every episode at TalkBomb.com/GTTUPod And consider helping us fund the show on Patreon! One-eyed Maestro Kevin MacLeod (incompetech.com) Licensed under Creative Commons: By Attribution 3.0 License http://creativecommons.org/licenses/by/3.0 Vicious by Kevin MacLeod Link: https://incompetech.filmmusic.io/song/5013-vicious License: http://creativecommons.org/licenses/by/4.0/

On Episode 124 of Guide to the Unknown: It’s time to distract ourselves with magical, mystical human/animal hybrids! We’re stoked on the release of the new Animal Crossing game for Nintendo Switch, where you play as a little villager in a world of cute animals. It got us imagining a version where you live next to animal demons rather than cute bunnies and stuff. So we’re talking WEREWOLVES, The Goat Man, Sphinxes, Animorphs, and a whole lot more! Distract yourself with us! Oh, also add us via our Nintendo Switch Friend Codes so you can visit our little animal villages: Kristen: SW-4506-1908-3787 Will: SW-3209-7511-2618 Hey, this is also the first time we’ve ever had a sponsor! Hit up BetterHelp.com/gttupod to get 10% off your first month! Connect with a licensed counselor remotely. You can talk over text or even set up a video chat. Seriously, we've both been doing this and it's great! For full sources and links, visit www.TalkBomb.com/news/gttu124 Find links to every podcast app/twitter account, and every episode at TalkBomb.com/GTTUPod And consider helping us fund the show on Patreon! One-eyed Maestro Kevin MacLeod (incompetech.com) Licensed under Creative Commons: By Attribution 3.0 License http://creativecommons.org/licenses/by/3.0 Vicious by Kevin MacLeod Link: https://incompetech.filmmusic.io/song/5013-vicious License: http://creativecommons.org/licenses/by/4.0/

On Episode 95 of Guide to the Unknown: It’s time to go to hell! How do we get there? 2:05 - Kristen travels to a place known as “Spider Gate Cemetery” to investigate the odd series of steps YOU can take to find your self in Beelzebub’s zip code! it’s the 8th gate to Hell! But what of the other seven? 27:17 - Will explains the odd rumors about The Seven Gates of Hell hidden in Hellam Township in Pennsylvania! Are they invisible? Is there a story about an insane asylum and a creepy doctor? Yes, yes, and yes! See you soon, Old Scratch! For full sources and links, visit www.TalkBomb.com/news/gttu95 Find links to every podcast app/twitter account, and every episode at TalkBomb.com/GTTUPod And consider helping us fund the show on Patreon!

On Episode 84 of Guide to the Unknown: It’s Kris and Willy At the Movies! Kristen, inspired by X-Men: Dark Phoenix, is talking about telekinesis! Will, inspired by Bradley Whitford’s new movie, is talking about Godzilla! SOCIAL MEDIA LINKS Find links to every podcast app/twitter account, and every episode at TalkBomb.com/GTTUPod And consider helping us fund the show on Patreon!

On Episode 83 of Guide to the Unknown: It’s Kris and Willy At the Movies! Kristen, inspired by X-Men: Dark Phoenix, is talking about telekinesis! Will, inspired by Bradley Whitford’s new movie, is talking about Godzilla! SOCIAL MEDIA LINKS Find links to every podcast app/twitter account, and every episode at TalkBomb.com/GTTUPod And consider helping us fund the show on Patreon!

On Episode 70 of Guide to the Unknown: It’s time for us to check our inbox once again! These are YOUR stories: encounters with paranormal ice skaters, haunted houses, and a LOT of hair-touching! Thank you so much for sending us your stories, we really hope you have a spooky good time! SOCIAL MEDIA LINKS Find links to every podcast app/twitter account, and every episode at TalkBomb.com/GTTUPod And consider helping us fund the show on Patreon!

Ted Mellamphy introduces a quotation from that famous author "Unknown" - "It is not happy people who are thankful. It is thankful people who are happy" (Anon) Paul O'Mahony gives us the word of the week "SCRUNCH". ____________________________________________ 2018/19 episode 3 part 1 first published on September 21st Hosted by Ted Mellamphy, Paul O'Mahony and Moira O'Brien --- Send in a voice message: https://anchor.fm/irish-talkers/message

In Episode 44 of Guide to the Unknown: It’s a Stephen King bonanza! First we go micro with Kristen relating the history of The Stanley Hotel, which inspired King to write The Shining. The Stanley has played host to plenty of different characters — living and dead! Then we go macro as Will takes us on a tour of the Stephen King Multiverse, exploring characters that pop up in different books and how everything in Stephen King’s world (and beyond it) ties together! This episode also includes: The Woodcore Etsy shop’s amazing coffin-shaped woodwork: https://www.etsy.com/shop/WoodCore Your Coach Meg, an awesome life coach with a weekly Facebook Live show that Kristen will be guesting on next week: ​​​​​​​www.facebook.com/yourcoachmeg  SOCIAL MEDIA LINKS Find links to every podcast app/twitter account, and every episode at TalkBomb.com/GTTUPod And consider helping us fund the show on Patreon!

In Episode 31 of Guide to the Unknown: It has recently been reported that the humble Octopus is actually a damn dirty space alien! Seriously! Modern science suggests the Octopus came from somewhere else in the galaxy! We are not kidding! And did you know that hotsy totsy starlet Jayne Mansfield was seen cavorting about town with The Church of Satan's own Anton Lavey? Was she a satanist? Or worse: an opportunist? SOCIAL MEDIA LINKS Find links to every podcast app/twitter account, and every episode at TalkBomb.com/GTTUPod And consider helping us fund the show on Patreon!

Valentine’s Day, or National Singles Awareness Day, as some call it, can be a frustrating and lonely reminder of our relationship status or lack thereof. But who says being single has to be devoid of love? Fearless self-love reminds us that we need to spend just as much time building a relationship of love within ourselves. Join me as I interview Ayurveda student and writer, Lauren Gernady, who also struggles with being single. Grab your favorite cup of tea and get comfy as we explore how Ayurveda teaches us about courageous self-love and being authentic to ourselves. Of course, one has to know themselves first; every thought, every feeling, every crevice. How Ayurveda can teach you to love yourself Why you need to embrace being single How to say yes to yourself Links Mentioned Kripalu School of Ayurveda Everyday Ayurveda National Ayurvedic Medical Association (NAMA) Ayurvedic Center of Vermont Yoga Healer Dr. Claudia Welch Dr. Vasant Lad, Marma Points Episode 7 Podcast @ home in your body course Grounded Here Show Highlights 1:27     Meet Lauren 9:25     Ayurvedic Terms: What it means to be pitta 13:55   Lessons from @ Home in Your Body: Importance of Play 16:25   Ayurvedic Practices: Benefits of Shirodhara 20:45   Ayurvedic Practices: Panchakarma “5 actions” 27:45   Ayurvedic Practices: Abhyanga aka self-massage 35:30   How to create a routine of Abhyanga to experience the physical, relational, and spiritual benefits 43:10   Strategies for being single 46:25   Giving ourselves permission 49:43   Perspective of Time and cultivating the quality of non-rushing Favorite Quotes “Shoot for four out of five days...that other day is just as important and it's okay to blow it off.” - Andrea Catherine “[Abhyanga] is a way to nourish the body from the outside in.” - Lauren Gernady “It's impossible to be angry and curious at the same time.” - Unknown “It's interesting to take an inventory [of our bodies] everyday.” - Lauren Gernady “We're householders, we're not sitting in an ashram.” - Rosie Mann “I can totally provide for myself what I want from someone else.” - Lauren Gernady “While it's mine, its treasured time.” - Mae Erlewine “We're so focused on how we show up for other people that we forget how to show up for ourselves.” - Andrea Catherine Meet Lauren Meet Lauren Gernady, Admissions Counselor and writer at Kripalu School of Ayurveda. Her passion for writing and Ayurveda has led her down a path of inspiring and teaching others who desire to know more about the science of self. If you're curious and want more information, you can email her at laureng@kripalu.org or visit Kripalu’s website here https://kripalu.org/schools/kripalu-school-ayurveda.

In Episode 17 of Guide to the Unknown: It's a double-dose of listener horror! Michele encountered a bizarrely mainstream Number Station, and sent us a postcard which shows one of the most haunted landmarks in Vermont: Emily's Bridge! Conflicting ghost stories over the course of decades!  And a near collision inspired a deep dive into real-life cases of people trying to pretend the dead are alive! Whether they're sneaking onto airplanes or cashing checks fraudulently, they're accidentally recreating Weekend at Bernie's! SOCIAL MEDIA LINKS Find links to every podcast app/twitter account, and every episode at TalkBomb.com/GTTUPod And consider helping us fund the show on Patreon!

Change is something we can always count on, but that doesn't make it any easier, does it? Understanding why the change is happening, how it affects you personally, and what you can do to adapt, does. So, when announced the end of their long-standing microfilm lending program, I immediately sought out the key expert who can answer these questions for you.  FamilySearch's Goal for Microfilm and the Family History Library It seems like only yesterday I was interviewing Don R. Anderson, Director of the Family History Library about the future of the library and FamilySearch. Back then, in 2009, he made the startling statement that their goal was to digitize all of the microfilms in FamilySearch's granite vault. ( to that interview in my Family History: Genealogy Made Easy podcast episode 16.) Fast forward to today, and we see that in less than ten years that end goal is within sight. We are also seeing the ending of a service nearly every genealogist has tapped into at some point: the microfilm lending program. Family historians have been able to place orders for microfilm to be shipped to their local Family History Center where they could then scroll through the images in search of ancestors. On August 31, 2017, this service comes to an end. Fear of the Unknown It's sort of scary to see this come to an end before every last roll of microfilm has been digitized and put online (just head to social media to read some of the concerns). It's definitely been comforting to know that the records you need are just an order form and two weeks away. I have always found that being armed with information helps alleviate fear, and so upon hearing the news, I reached out to FamilySearch to arrange a special interview with Diane Loosle, Director of Patron Services at FamilySearch. In this special Genealogy Gems Podcast interview, we take the time to really comb through what the end of the microfilm lending program means for you, and what your options are for records access going forward. I've been anxious to get this information into your ears and hands, and have spent the entire weekend producing this episode and transcribing it for you.  The Interview: The End of the FamilySearch Microfilm Lending Program Lisa: One of the constant challenges for genealogists is gaining access to genealogical records that they need for their particular family history research. I imagine that you've had that challenge yourself. Thankfully, since 1938 the FamilySearch organization has been microfilming records around the world. They've been making these records available through the Family History Library in Salt Lake City, and through a tremendous lending program with their Family History Centers located worldwide. And that may be where you've gotten your hands on a couple of microfilms and records over the years. But of course, as the Internet has been more accessible over the last two decades, this is changing the landscape of record access. So more and more we are gaining access to digitized records online, and this has led to a really big change in the long-standing microfilm lending program. I've invited Diane Loosle, the Director of Patron Services Division at FamilySearch, to talk about the change that's occurred, what it means for you, and what your record access options are going to be going forward. Diane, thanks so much for joining me today. Diane: I'm so happy I could come, and thank you for inviting me. The Reasons Microfilm Lending is Coming to an End Lisa: I imagine that you've been very busy with the changes. I know that the last day of the microfilm ordering was August 31, 2017. And you know FamilySearch has been digitizing records for years, so we are going to be shifting from microfilm to digitization. Why is right now the time that the change is happening, where you're actually discontinuing the physical microfilm lending? Diane: This is such an exciting time Lisa. We've been looking forward to this day for many, many years because when you think about the fact that you can get access to these images immediately in your home, for the most part - there are some that you have to access through a center or library, but the majority are in your home - that's pretty wonderful. And so we are moving to a place where all of our fulfillment for your needs for your records is going to be digital and that's what this change is all about. So the reason that it's happening now is that, a couple of different reasons. First, we have moved through a lot of the microfilm and have had those digitized and they are up online. So it was a good point with that. We've also seen a huge drop in the orders of microfilms. So there's not very many being ordered now, so that kind of lined up. And then also our supplier. We have a single supplier for vesicular microfilm, and I think that's important to understand that we're talking about a certain type of microfilm because we use that type to make the copies and send them out to you. We have a single supplier, and that supplier has been kind of raising prices and giving us the indication that they would rather not be in that business. And so with all those things together, and the fact that we would like to take the resources that we are currently using to duplicate films, and send them out, and ship them and all of that, we'd like to take those resources and move them towards bringing you more records digitally. It seemed like the right time to make this decision to finally finish it. Now we do have some of the collection that has not been completed of course, and I think that's what's causing most people concern is, "What happens? Can I get access to that during this time that you are still finishing it off?" Lisa: Exactly, and you know I have visited the distribution center for your lending program, and it was massive and it looked really complicated. And then when you add on the idea that the access to the actual film itself is changing. I just got a camera from my uncle, and it's got 25-year-old film in it. It took me all day to find a local store that could develop it for me! So, it's like a perfect storm of a lot of technological changes, which is exciting, because as you said we can access things from home. Digitization and Publishing Limitations I know that when it comes to the microfilm that you guys have, the goal has been to digitize all of it. But explain to folks what the limitations are in terms of, do you have the rights to lend it, do you have the rights to digitize and put up online everything that you have microfilmed? Diane: Right. So we are always limited by the rights associated with the collections because the record custodians stipulate those when we do the agreements. And in microfilm, we've been circulating things. Our intention is to circulate digitally everything possible legally for us to do. And that's the majority of the collection. Now in the process of doing this, what's happened over the years is that laws have changed around Data Privacy, particularly in Europe and some other locations around the world. And as we're going through and reviewing all of these, you can imagine these thousands of contracts for this process, we're discovering that there are some that because of the changes in the Data Privacy laws, they really should not have been continuing to circulate because of those changes. So those would then in the future be restricted because of the Data Privacy issues. And those are usually very modern records, those that have living people in them. So there will be a set of records that maybe you could have gotten on microfilm previously that you would not now be able to get digitally. But that's because they shouldn't have been in circulation anyway because of the data privacy changes. But for the most part, what we're circulating microfilm-wise you will have access to digitally. Now, about 20% of the collection you have to access through the Family History Library, or through a Family History Center or affiliate library because of the contracts we have. And that was also true with the microfilm of course, and now it's true with the digital images as well, based on the contracts, so there will be a certain set that is in that category. Family History Center Affiliates Lisa: Help us understand what affiliate centers are. Diane: Affiliates don't have to return the film they have. Affiliates are usually public libraries or Family History Centers in an LDS chapel. Local leadership will decide. So if they keep them, you can still access them. And the Family History Library in Salt Lake City will maintain a large microfilm collection as well. Go to familysearch.org and in the right corner, you'll find the Get Help link (and click Contact Us). for affiliates near you. They will appear on a map. Libraries have extended hours compared to Family History Centers. The best way to find out where the films are still located, both physical and digital, is the . Many people aren't that familiar with the card catalog. Look for the Camera icon, then click to go to the document image. Lisa: Let's dig into that a little bit. So we're talking about, you mentioned the term "affiliate centers" and I know that there are some locations which aren't technically affiliates. Can you help define that for us? How do we figure out, before we make the jaunt over to the local family history center if that's one that actually can still have some of the microfilm. Help us sort that out. Diane: So if you go to any center or affiliate library out there, and I'll tell you how to find those in just a minutes, they can keep whatever film they already have on hand. There's nothing that's saying that they need to send it back. Now that is dependent on decisions made at the local level. So, you know, the leadership of either the affiliate library, which is normally in a public library, or a family history center which is often in an LDS chapel, the local leadership there will make a decision about, you know, the film and what happens to them in the future, but we're not asking them to send them back. So you'll still be able to access them. And the library here in Salt Lake will maintain a large microfilm collection as well. So, it will still be available that way. Now the way that you find these locations is if you go into FamilySearch, up in the right-hand corner there's a Get Help link, and the Get Help link lets you get in touch with us. And then you can search actually using your zip code to find which centers and affiliate libraries are near you, and both will appear on the map that appears. So, uhm, you can find out which ones are near your location. The affiliates are, as I said, often public libraries, so they may have extended hours beyond what the family history center might have because the family history center is often as I said in a chapel and manned by volunteers. And so they may not have as many hours as your affiliate libraries may have. How to Identify Where the Films are Located Lisa: So whatever they may have had on hand when the lending program came to an end, they had the option to decide if they were going to hang onto it, or if they were going to send stuff back. There's going to be some just at the Family History Library in Salt Lake City. Do we go into the card catalog to identify where the existing films are still located? Diane: Yes, so the best way to find out what's available both digitally and where the films might be physically located is through the FamilySearch Catalog on . So if you go to Search on FamilySearch, and then Catalog, you can look up your location, look up the records your interested in, and it will tell you where those can be found. Now, if it's available digitally, and actually most people I've talked to where they would have this concern about "oh goodness, I'm not going to have access to my films!", when I've talked with them, and we've looked them up, their records were already available digitally, they just didn't know it. So, if you go in the catalog and look it up where it lists the microfilm, there will be a little camera icon out to the right-hand side, and if you see that little camera icon, you can click on that and that takes you straight in to the digital images for that record. Now we publish those, we do about digitize about 1,500 microfilms a day at the vault. And we publish those pretty immediately up on to the website through the catalog. You will not find those through the Historical Records part of FamilySearch under Search Records. They're just through the catalog, so there's a much larger collection available through the catalog than what you see in the Historical Records section. How Films are Prioritized for Digitization Lisa: When we get notifications, I know I get your press releases and such on the new records that are coming out, does that include those? Because we do publish every Friday kind of a run down for all of our listeners out there, what the newest records are that are coming online. Diane: It does not currently. That publication only includes things that are published online in the  Historical Records section of the website. However, with this change, we're looking to change that so it will include those being published to the catalog. Now the challenge with that is the volume! Because 1,500 films a day is a lot. And these films, because the way that we did this initially, we prioritized all of the films that had been ordered in the last five years to make sure that those were available digitally, so it's been kind of piecemeal a little bit. So, you might have two or three films in a full collection that have been digitized and the rest maybe not, at this point, and so trying to help you understand what is and is not available through that publication. We're still working through the details. But the intention is, as we go forward, will be to prioritize filling in those collections where maybe one or two films have been digitized and the rest have not yet. We will go through and make sure the whole collection has been digitized. And then we are going to introduce a process where you will be able to let us know if there is a film that you absolutely need. You can let us know, and we will work that into our prioritization and try to get that to you as quickly as we can. You know if you think about how long it took to get a microfilm to be delivered to you once you ordered it, you can think about it's kind of the same time frame when it might then be available to you digitally. How to  Request that a Microfilm be Digitized Lisa: How could they be contacting you to make that kind of request? Diane: We are working on that process right now, trying to finalize it. So there's kind of two options we're looking at at the moment: One, you would contact us through our support line, the Help Line. The other is that we would just have a form up that you would fill out. Now the form is going to take more time to get established and up. So we may go out of the gate with not as ideal of a process, but we want to make sure that we can let us know, so we'll be clear about what that is as we get closer to September 1st. Lisa: When we get into the catalog, have you already flagged which ones are going to have restrictions, they are just not going to be able to be digitized? Because I think some people might be thinking "Maybe I should just hold on and wait, over the next couple months maybe they'll get to this one, I'll put in a request." But I imagine that's going to be a big job if you have to go in and try to flag every single one that you know you're not going to have the rights to digitize. Tell us how you're going to deal with that. Diane: Well, that has not occurred and would be pretty impossible to do at this stage, just because of the volume of what we're dealing with trying to go through. We're doing it as we go to digitize the films. And so, we discover it as we go, as opposed to knowing it ahead of time. Lisa: So if they put in a request, you pull it out, go 'OK well let's look at doing this,' and then realize, no, this one's not going to be able to do it. Then at least they would get that information? Diane: Yes, they would. Well, what would happen is we're working on a way so that in the catalog you would be able to identify that. So for example, a request actually came from the community out there that we be able to distinguish if a record can be viewed in my home, or if I have to be at the facility to view it, or if there is some other restriction on it. And so, because of that feedback, we thought "So let's see if we can figure out a way to help people understand that." Now, these things probably won't be ready right out of the gate. But we're looking for ways to make it simpler for you to understand what the challenges are with the record that you're trying to access. Gaining Access to Microfilm and Some Restricted Digitized Records in Person Lisa: Sure. So, if we're looking online and we see a record, and it's not been digitized yet, would we at this point, until you get more formalized processes going, would you still encourage people to get in touch with the in Salt Lake City? What other options are they going to have to gain access? Diane: So first what I would do is I would look, because we'll maintain the film inventory, so we know where the films are located, so I would first look and see, is this film available somewhere near me? Or if I have an opportunity to come to the Family History Library, and the film is there, great. But, so first look and see if you can locate it, then you can let us know through the channels that we'll have available to you what the film is, and then we'll put it into the list to be prioritized to be digitized. But I would always encourage folks to look and see if they are located near where that film already is because that would be much quicker for them to get access to that. Lisa: If Salt Lake City is the only place, then, of course, this really whittles down to the big fear of everybody, is "Oh that one film I'm going to need, it's only going to be in Salt Lake City and I can't get there." What other kinds of options might a person like that have? Diane: Well, so I think that there are some options available to them because we have a large group of professional researchers who come to the library every day, and those folks could probably be useful to you in looking up those records and getting copies of whatever is needed. So that's one option that people could take to do that. The majority of what we'll have, I don't think the case would be that the only place you can get it is the Family History Library. If we do have a fair number of collections that are in that category as we finish this process off, then we'll look at ways to provide some access where we can. But that access would probably be in a digital way as well. So that would be my suggestion, that they reach out to those who are here every day and could take a look at that. And I think you know there are other websites where you can get access to professionals as well, or just good samaritans, you know, that want to help you out. Lisa: Absolutely, and there are lots of those. Finally, are there any records that the people listening are going to completely lose access to? Diane: The only ones that would be in that category is because of data privacy. So, if there was an issue with, you know, a law changed, that made it so that we could no longer provide access to those. But that would have been true in the microfilm world as well. Lisa: Exactly. So really, it really doesn't change in that respect. We're not losing records, we're changing up how we access them. And I think you've helped shed a lot of light on kind of what the process will be and it sounds like you have a big job ahead of you. "We're not losing records, we're changing up how we access them." Lisa Louise Cooke Shifting Resources to Meet the Goal Lisa: How quickly do you think it's going to help once the lending process is let go of, that the resources start going to all of this other work now that you have to do on the digital side? Diane: I think it will move pretty quickly for us to, you know, start to do more with the resources we have. For example, we're collecting around three million images with three hundred camera crews out there, about a week. So, that's a lot! And we want to shift a lot of resources. Another place we'd like to capture more is with Africa and the oral genealogies project that we have, and gain more access there. So, we'll be shifting to those. And then, of course, the vault is moving at a pretty good clip already, with about 1,500 films a day, so I think we'll be able to keep up pretty well with the demand that's coming at us from people. But, we'll evaluate that as we go, and determine if we need to boost up more there or not, to be able to move more quickly for folks. Empowering Genealogists to Learn More Lisa: Any other questions that I didn't think about that you've been hearing online, in social media, that you'd love to give us some input on? Diane: Well, we have had some questions from some of the affiliate libraries about how do they get the access? So that's been happening online a little bit. And so we just want them to know that we'll be reaching out to them via calling all of them actually, and helping them through this process of setting up the things that they need to technically to be able to get access to the images digitally. So that's definitely something they should know. The other thing is that we have a lot of people who don't actually know how to use the catalog [laughs] because you know they've grown up in a search world, or looking at the historical records the browsable images, and a lot of people don't understand that there's a lot of different ways to access the records on FamilySearch. So you have Search, which is a very small percentage of the collection actually, compared to the whole, and then you have the Historical Records that are only browsable, and that you can go in and look at the images browsing, and then you have everything that's been published through the catalog. So there's kind of three places that they need to look. So I think that's the biggest piece I've seen: people just don't know. They're not aware of where to find those things. And you know eventually, it will be nice, maybe when those things come together. But at this point in time, they're separate. And that's because we wanted to ensure that you would maintain access. If we could just publish them quickly and maintain access for you, that's the best in our minds. Lisa: Absolutely! Well, I know that is going to be joining us in future episodes talking more about just those different areas. And I love the way that you kind of laid it out for us because I think a lot of people weren't that familiar with the differences. And she's going to be helping us get a little savvier in that ongoing research. Diane, thank you so much for taking time to visit with me, and to answer some of the questions. I know that you know that the emotions that run high are only because people are so passionate about family history, and they are so appreciative of what FamilySearch has done. It's been an amazing resource that you guys provide to the public for free, which is just absolutely invaluable. And I know that I have a lot of confidence in where you guys are going because you always are out there looking forward. How far out into the future you guys look and you plan for is just phenomenal! It's not just about us accessing records, it's going to be for generations to come, and I love the fact that you guys are really laying the groundwork for that. Diane: Well, thank you, Lisa! We are all about getting you access to records so that you can find your ancestors, and we will always be about that. I'm glad that I could come and help people to understand what's happening and hopefully be a little less concerned about the change. I know it's difficult, but it's a wonderful change too. Lisa: Thanks again Diane! Diana: Thank you, Lisa!

“What you give your thoughts to, you give your heart to. What your give your heart to, you give your actions to. What you give your actions to, you become.” (Unknown) It starts with our thoughts. Our “buts” take root in our thoughts. And “buts” can be bad or good. Romans 12:2-3 Don’t copy the behavior and customs of the world, but let God transform you into a new person by changing the way you think. Then you will learn to know God’s will for you, which is good and pleasing and perfect. 3 Because of the privilege and authority God has given me, I give each of you this warning: Don’t think you are better than you really are. Be honest in your evaluation of yourselves, measuring yourselves by the faith God has given us. (NLT)