Twice-weekly conversations with top executives and thought leaders at the intersection of business, technology, and innovation. Each episode of Technovation explores the technology trends that are transforming business, and the leaders driving digital change inside their organizations. Produced by Metis Strategy and hosted by firm President Peter High, Technovation is the premier podcast for IT and technology professionals with the largest collection of interviews with elite CIOs, CTOs, and CDOs.
720: Douglas Boom, Principal Engineer of Ethernet Software at Intel, discusses the evolution of ethernet and how it continues to be used today. Doug explains the difference between ethernet and other similar technologies it is often confused with, its use across industries, and where it has been used for cost efficiencies. He also shares a personal anecdote about how the technology he works on has been used to impact his life in a meaningful way. Doug then talks about his long career at Intel, the collaboration he experiences across other groups within the company, and the skills he hires for. Finally, Doug looks ahead at trends in autonomous vehicles and other technologies that he is excited for in the future.
719: Bill George, former CEO of Medtronic and bestselling author, discusses his latest book True North: Leading Authentically in Today's Workplace and why authentic leadership is crucial for success. Bill reflects on his upbringing, his time at Honeywell, and why he felt that joining Medtronic was the perfect move for him. He then talks about insights from his book including the importance of building strong relationships based on trust as a leader, why EQ is as important if not more than IQ, and the COACH framework he developed on organizing people. Bill then talks about the men's group he has been a part of, how it helped orient and support him through his life, and why everyone should find an equally supportive group. Finally, Bill looks ahead at the future of hybrid work, gives advice for young leaders as we face major econo
718: Kamran Zaki and Roelant Prins, COO & CCO of Adyen respectively, discuss the genesis of the company and its vision for driving the future of Unified Commerce. Kamran gives a brief history of the company, how he got introduced to the platform, and why Adyen has chosen to grow organically instead of pursuing an M&A strategy. Roelant gives his perspective on why unified commerce is imperative for the future of digital transformations, and shares learnings from working with customers during the pandemic. Finally, both executives then talk about the process of international expansion, the hurdles associated with it, and translating the business model across regions.
717: Mario Harik, CEO of XPO, discusses his journey from CIO to CEO and his vision for the future of the business. Mario talks about his initial reflections on his transition to the CEO role and explains what helped him rise to the position. He gives an overview of how XPO was founded and the different verticals and spin-offs that have been a part of the company's history, including the Less-Than-Truckload vertical he served as President for before his promotion. Mario describes the skillsets on his team, lessons from the company's many successful M&A integrations, and how he fosters a culture of innovation. Finally, Mario speaks about the tech trends in data that are on his radar for the future of XPO and looks back at the keys to his career success.
716: Greg Meyers, Chief Digital and Technology Officer of Bristol Myers Squibb (BMS), discusses the innovations in digital health that he is driving and how they have accelerated the pace of drug discovery. He gives an overview of BMS's business and the company's digital health program as well as how collaboration with physicians and hiring for various skills have been critical in developing game-changing innovations. Greg also covers the way his team collaborates internally across the silos within the organization and leverages technologies like artificial intelligence to increase the speed at which drugs are tested and developed. Finally, he explains why he chooses to immerse himself deeply in more technical aspects of the business, looks ahead at what trends in technology he believes will continue to make important contributions to healthcare, and reflects on the keys to his career success.
715: Sigal Zarmi, Board Member of ADT & HashiCorp and senior advisor at Morgan Stanley & BCG, reflects on her seasoned career in technology, what she derives from her experiences, and what's next for her. She explains the growing strategic nature of the CIO role, the insights from her advisory experiences, and how they have all paved the way for her journey to board membership. Sigal also weighs in on how IT can be a differentiator for high-power intellectual organizations like the ones she has been a part of and why GE Capital became a powerhouse for growing the great CIOs of today. She looks back on her time at the Israeli University Technion and the tech and entrepreneurial community coming out of Israel. Finally, Sigal looks ahead at the trends in cloud computing and advises future CIOs on the difference makers in her career.
714: Rob Mills, EVP, Chief Technology, Digital Commerce, and Strategy Officer of Tractor Supply Company, discusses how he is leveraging technology to improve customer and employee experiences, build a closer connection between them, and improve overall operational efficiencies. He describes the three verticals under his purview, why it makes sense to combine them under one role, and how he fosters cross-functional team culture to drive customer experience improvements. Rob shares perspectives from his experience across the retail industry, the insights he has drawn from across the different segments in retail, and how it has led to securing a board-level position in his career. Finally, he looks ahead at trends in data and artificial intelligence and reflects on the keys to his career success.
713: Cindy Hoots, CDO and CIO of AstraZeneca, discusses tapping into the global talent network and leveraging the company's innovation hubs around the world. She explains her purview as both CIO and CDO, why she chose to commingle her team between digital and IT, and how she manages the global team. Cindy gives insight into change management practices, creating firm buy-in to ensure successful execution, and why startup ecosystems around the world are becoming more popular. Finally, she talks about the lessons she learned coming out of the pandemic, trends in technology on her radar, and the keys to her continued success.
712: Anil Cheriyan, EVP of Strategy and Technology at Cognizant, covers the recent economic headwinds and their impact on recruitment and the future of work. He gives his perspective on how companies can prepare for a possible recession in the near future and mitigate economic risk through geographic diversification. Along with risk mitigation, Anil shares how diversity can increase the types of expertise talent can bring from other areas around the world and shift the tide in the War for Talent. Finally, Anil talks about the skill sets he specifically hires for and what the future holds for new ways of working.
711: Ashok Srivastava, Chief Data Officer of Intuit, discusses the way he is transforming the business through the intersection of data, analytics, and artificial intelligence. He describes the way the three areas of focus act independently as well as act interdependently. Ashok follows up with Intuit's Follow-Me-Home Approach to customer experience and how the three areas of data, analytics, and AI bring the perspective of the customer to the business. He also talks about the skills he hires for his team, the methods of collaboration across the organization, and maturing the company's data strategy. With respect to artificial intelligence, Ashok addresses safety and biases and how he mitigates the risks associated. Finally, he talks about having a longer tenure in the role of Chief Data Officer, how he balances his responsibilities outside of the organization, tech trends on his radar, and his reflections on the keys to his career success.
710: Neal Sample, former CIO of Northwestern Mutual, discusses his seasoned career as a technology executive across a variety of companies and shares the insights that he has drawn from each experience. He explains both the enticing and challenging aspects of the CIO role and how it can translate into a broader set of responsibilities at a company. Neal also talks about his board-level experience and why companies, regardless of industry, should look to have a technologist on the board of directors. He looks ahead at his future career prospects, reflects on his pursuit of his Ph.D., provides advice for aspiring CIOs, and speaks to the trends in artificial intelligence and automation that he believes will become prominent in the years to come.
709: Rich Karlgaard, publisher emeritus of Forbes Magazine and bestselling author, reflects on his career at the periodical and the insights he has gained on culture, politics, and the world of business. He talks about the recent Forbes Global CEO Conference in Singapore and debriefs Peter on the high-level takeaways about the foreign perspectives of the global economy, the trajectory of the U.S. economy, and anticipation of the Fed's response. Rich also looks at his experiences in technology and how he has viewed the generational gap between understanding consumer technology and enterprise technology. Finally, Rich describes his view on entrepreneurship, the keys to his career success, and how he stays knowledgeable on a variety of topics.
708: Justin Mennen, Chief Digital and Technology Officer of Rite Aid, discusses the digital transformation of Rite Aid and how it is leveraging the symbiotic relationship between traditional and digital commerce. He details the hallmarks of a great digital experience, the way his team is structured, and how he has recruited and trained talent to be able to deliver the experience to the company's customers. Justin describes how he determines when the company invests in shared services across the business versus when a dedicated solution is necessary as well as how the digital platforms increase traffic to the in-store experience. Finally, Justin reflects on the keys to his successful career and how trends in artificial intelligence and data will drive a new level of personalized experiences.
707: Michelle Greene; EVP, CIO, and Head of Global Business Services; discusses with Peter High the complexities of Cardinal Health's business, the power of collaboration, and the company's internal talent strategy. She gives an overview of how her teams are organized and a deeper look into the company's technology commercialization engine Fuse and how it contrasts with the company's digital office. Michelle also discusses how she works together within her executive time and focuses on implementing a culture of collaboration with her colleagues. She covers the recruiting and retraining strategy for employees relating to continuous improvement and diversity of thought and experience. Finally, Michelle talks about the keys to her career success and looks ahead at the trends in automation that are on her radar for the future.
706: In a panel discussion from our September Metis Strategy Digital Symposium, Frank Cassulo, CDO of Chevron, and Bhavani Amirthalingam, CDIO of Ameren, speak with Metis Strategy's Chris Davis about creating innovative sustainable business models. Both executives share what sustainability means for their respective businesses and how technology unlocks new revenue streams. Frank gives insight into the use of industrial IoT at Chevron and looks at driving an ESG strategy through a global lens while Bhavani provides advice for executives operating outside the energy sector on how to build an effective ESG strategy at their companies.
705: In a panel discussion from our September Metis Strategy Digital Symposium, Ash Banerjee, Global CIO of Dentons, and Anil Bhatt, Global CIO of Elevance Health (formerly Anthem Inc.), speak with Metis Strategy's Mike Bertha about transforming a global IT operating model. Anil speaks to the company's transition to a customer-centric operating model and the role that culture plays in bringing about this transformation. Ash discusses how the complex environment Dentons operates in is accommodated in the company's operating model and how he is creating buy-in for a unified IT model from the non-technical executive team.
704: In a panel discussion from our September Metis Strategy Digital Symposium, Marykay Wells, CIO of Pearson, and Carman Wenkoff, CIO of Dollar General, speak with Metis Strategy's Steven Norton about driving strategic IT modernization efforts at their respective companies. Marykay gives insight into Pearson's use of data and technology to engage with consumers and the metrics she looks at to gauge the progress being made in the company's digital transformation. Carman shares how he is applying digital to the in-person experience at Dollar General's stores and how consumer insights have driven the evolution of the company's mobile app. Finally, both executives talk about the methods they've followed to future-proof their organizations and foster resilience.
703: Dak Liyanearachchi, Head of Data and Technology at NRG Energy, discusses the two sides of his purview and how data and technology help maximize value coming from the business. He gives his perspectives on data strategy, NRG's emphasis on consumer products and services, and the role data and technology play in the company's overall goals in sustainability, digital engagement, and product development. Dak talks about the universality of his experience in data, but how the unique value comes from how that experience is applied to the specific company and industry. Finally, he looks ahead at trends in the decarbonization of our economy and reflects on the keys to his career success.
702: In a panel discussion from our September Metis Strategy Digital Symposium, Chandra Dhandapani, CEO of Global Workplace Solutions at CBRE, speaks about the future of work. Chandra discusses how the landscape is evolving as we come out of the pandemic and how companies are thinking about balancing in-person collaboration and workplace flexibility. She provides advice on how managers can be intentional about bringing employees back to the office and leverage data-driven insights to make the right decisions for their companies. Finally, Chandra reflects on her journey from CIO to CEO and why she believes the CIO role is a great training ground for future CEOs.
701: In a panel discussion from our September Metis Strategy Digital Symposium, Kevin Stine, the Chief of Applied Cybersecurity Division at the National Institute of Standards and Technology's Information Technology Laboratory, discusses the evolution of the cybersecurity landscape and the frameworks being adopted to manage this risk. Kevin talks specifically about the NIST Cybersecurity Framework, the new update the organization rolled out recently, and why global alignment is important to help US businesses remain competitive in global markets. Finally, he also talks about the future of cybersecurity, how companies are implementing better risk-management measurement capabilities, and why the introduction of quantum computing can pose a real threat to organizations.
700: In this interview, we celebrate 700 episodes of Technovation with special guest, author, thought leader, and NYU Stern Professor Scott Galloway. Scott shares his goal of becoming the most influential thought leader in the history of business, what that means to him, and how he is stretching his expertise as his brand has expanded into a variety of subject areas across media. Despite his tenure at NYU Stern, Scott has been a vocal critic of the traditional university education model. He explains the rationale behind this critique and what the future holds for education and training. Scott also talks about the broader societal problems that America is facing and while these problems are touted as insurmountable, he makes the case for why they can be easily addressed and solved by what America has to offer. Finally, Scott gives his perspective on the overvaluation of the Tech Giants, why the government has yet to step in, and what scenarios are likely to play out in the near future. Pre-order Scott's latest book Adrift: America in 100 Charts here: https://www.amazon.com/Adrift-America-Charts-Scott-Galloway/dp/0593542401 Check out Scott's podcast, newsletter, and other works on his website: https://profgmedia.com/
699: In a panel discussion from our September Metis Strategy Digital Symposium, Susan Doniz, CIO & SVP of IT & Data Analytics at Boeing, and Vinod Bidarkoppa, SVP of Walmart and CTO of Sam's Club, cover the topic of Data & Analytics as a Source of Resilience and Growth. Susan explains the role data & analytics play in delivering predictability and stability as a part of Boeing's overall strategy, how she trains her team in the skills needed to achieve that, and why data is integral to a company's culture and telling its story. Vinod describes how data & analytics impact the customer experience at Sam's Club, how he is making Sam's Club into an AI-enabled digital enterprise, and how he is democratizing that data across his business.
698: In a fireside chat from our September 2022 Metis Strategy Digital Symposium, Peter High speaks with Gabe Dalporto, CEO of Udacity, to discuss the skills that will be necessary for employees in the Digital Age and how companies can foster the upskilling essential to keep pace with their digital transformations. Gabe looks at the current state of digital skills and where Udacity fits in the spectrum of overall education. He describes the three main skill sets that will be crucial for companies to train employees in, the path ahead for employees in non-technical roles, and the best practices for companies developing their own in-house digital academies. Finally, Gabe advises incoming college students on what skills to learn for their future careers.
697: Ramon Richards, CIO of Fannie Mae, speaks about the digital transformation of Fannie Mae and the mortgage lending industry. He gives an overview of Fannie Mae's business and what the digital transformation at the company entails including incorporating automation, maturing a data strategy, and building a team to foster innovation. Ramon describes the process of upskilling the employees with the digital skills necessary and how technology facilitated resiliency during the pandemic. Finally, Ramon looks ahead at the trends in technology that are on his radar and reflects on his long tenure as well as the keys to his success.
696: Rima Qureshi, Chief Strategy Officer of Verizon, speaks about the evolution of the telecom industry and how Verizon has pivoted its strategy along the way. She explains her purview as Chief Strategy Officer, how she engages different areas of the business to develop Verizon's strategy, and dives deeper into what the company's 2022 strategic imperatives included. Rima also discusses the importance of Verizon's partnerships with strategic partners and hyperscalers highlighting the way her team invests in ecosystems and a few general principles that define a successful acquisition. Finally, Rima reflects on the trends in the telecom industry, the keys to her success in the industry, and the trends on Verizon's horizon.
695: Mike Feliton, CIO of Crocs, speaks about how the IT organization has stayed ahead of the company's growth both organically and through acquisition. He describes the role that technology plays at a company as tactile as Crocs and how that technology has facilitated agility and scalability. Mike also covers how relationships with vendors have allowed the company to grow internationally at an impressive rate. He also discusses the processes of integrating the HEYDUDE acquisition, leveraging the perspective of a consumer to enhance the customer experience within IT, and maturing the data strategy behind Crocs. Finally, Mike looks ahead at the trends in automation and gives advice on the keys to his continued career success.
694: Kevin Vasconi, CIO of Wendy's, discusses the digital transformation of the quick-service restaurant industry and how the pandemic has impacted customer behaviors. He details the tech landscape he found at Wendy's when he joined and the innovation he has driven to digitize the customer experience further. Kevin explains the recently announced “Next Gen Restaurant Design” of Wendy's locations, the technology being implemented, and how it all comes together to improve and personalize the customer experience. He also describes the relationship he has with franchisees, how they help pilot innovative technology solutions, and how all business units work together to improve the mobile app experience. Finally, Kevin looks ahead at the trends in technology on his radar and reflects on the keys to his career success.
693: In this interview, Frank Cassulo, Chief Digital Officer of Chevron, discusses the role digital plays in Chevron's overall strategy. As the first to occupy the role of CDO, Frank describes the responsibilities that fall under his new purview and how he has built his team drawing on talent from both inside and outside the company. He also covers how digital fits into the company's three key strategic imperatives, customer and employee experiences, and efforts in providing clean reliable energy. Frank also touches on how he leverages ecosystems with startups to develop innovations and speaks to lessons he learned during the pandemic on how digital helps foster resilience at Chevron. Finally, he looks ahead at the trends in technology that excite him and reflects on the keys to his career success.
692: In this interview, Jay Ferro, Chief Information and Technology Officer of Clario, discusses with Peter High the way he collaborates and engages with his ecosystems, both internally and externally. He gives an overview of Clario's business, the two sides of his purview, and his role's impact on the company's R&D efforts. Jay explains how he engages with the four constituent groups Clairo serves; clinical trial sites, sponsor organizations, patients, & internal customers; how he removes the internal barriers to collaboration, and how he sustains company culture in a hybrid working environment. Finally, he weighs in on the benefits he has seen from his substantial social media presence, the trends that he is actively following, and the keys to his career success.
691: In this interview, Huma Abidi; General Manager and Senior Director of Artificial Intelligence, Software, and Engineering at Intel; discusses the creative ways artificial intelligence is being applied and the path ahead for combatting unconscious biases in AI models. She describes her purview at Intel and explains to Peter High the key differences between typical software and artificial intelligence software. Huma dives deep into the intersection of AI and creativity and shares the remarkable progress being made in the creation of things like art, podcasts, and more. Finally, Huma reiterates the importance of diversity when building AI models to eliminate biases and shares how companies, both AI and non-AI-focused, can improve the opportunities granted to diverse talent in the workplace.
689: In this interview, Earl Newsome, CIO of Cummins, discusses the company's strategic pivot to focus on agility, resiliency, and business capability management. Earl begins with an overview of the company's business and his role as CIO. As CIO, he covers the areas of importance on his priority list, the new business engagement model he has driven at the company, and the change management that arose as a result. Earl also speaks on bringing diversity into the workplace and the work he and others are doing to increase diverse talent in the workplace through the TechPACT organization. Additionally, Earl also talks about the company's increased focus on cybersecurity and how he is training his employees to be “CyberSMART”. Finally, Earl shares the trends in technology that he is looking forward to and gives advice on how others can reach the same level of success as he has had throughout his career.
690: In this interview, Shanthi Iyer, CIO of DocuSign, discusses the company's immense growth and the transformation that arose as a result. Shanthi begins with what brought her to the company and what her purview entails as the company's CIO. As a part of her role, she drives the employee experience and looks to improve it across areas like process automation and a consolidated and three-layered data strategy. Shanthi also reflects on her time at Cisco, the lessons she has brought with her to DocuSign, and how the role of the CIO has evolved over the years. Finally, she covers the state of women in technology, trends that excite her as she looks ahead, and the keys to her continued success in the field.
688: Thimaya Subaiya, SVP and GM of Global Customer Experience at Cisco, shares his perspective on changing customer expectations and their impact on the future of work. He shares the hallmarks of great customer experience in the digital age, highlights shifting customer priorities, and articulates the ways in which companies are responding to these changes. He also discusses how hyper-automation is changing collaboration tools and shares his thoughts on what the future might hold. Finally, Thimaya looks ahead at other trends in technology on his radar, including the expansion of 5G and continued prevalence of data analytics.
687: In this interview, Keith Krach, former CEO of DocuSign and former Under Secretary of State, discusses his remarkably diverse set of career experiences. Keith reflects on the evolution and adoption of robotics and the internet and the genesis behind Ariba. He also talks about the importance of trust in technology and how that paved the way for DocuSign. We then discuss his time in policy as Under Secretary of State and developing the Institute for Tech Diplomacy at Purdue. Finally, Keith shares his perspective on current geopolitical topics including US-China relations, China's relationship with Taiwan, and the future of tech diplomacy.
686: Dame Stephanie “Steve” Shirley, entrepreneur and venture philanthropist, reflects on her storied career as an IT pioneer. After escaping Nazi Germany and arriving in the UK as a child, she went on to hold a series of influential positions in the technology industry. Dame Stephanie describes the trials and tribulations of starting a company as a woman in the 1960s, building client relationships as a woman-led business, and adopting an ahead-of-its-time approach to workplace flexibility. She also shares her passion for autism research, her role as a “venture philanthropist,” in the space, and progress made in developing an autism treatment. Finally, Dame Stephanie discusses her memoir, Let It Go: My Extraordinary Story, and how she remains active and productive in the later years of her life.
685: Craig Richardville, Chief Digital and Information Officer of Intermountain Healthcare, discusses the evolution of digital in the healthcare space across his career as a digital executive in the industry. Craig shares how he helped drive a patient-first perspective when it came to digital and his focus on cloud adoption and a mobile-first orientation to set a better foundation for the company. He also discusses the pathway he and his peers have taken going from running support organizations to running strategic drivers for their companies at present.
684: Marykay Wells, CIO of Pearson, discusses the remarkable transformation she has driven at Pearson to reinvent itself for the digital age. Marykay dissects the pandemic's impact on digital learning platforms and their adoption, including Pearson's own Pearson+ platform. She also covers how this digital learning has translated into internal training at Pearson and how it has shifted the company's focus from primarily B2B into a B2C orientation. Marykay describes the internal innovation competitions the company holds to identify opportunities and how she has moved the IT organization towards a new IT service model. Finally, Marykay talks about the up-and-coming trends in technology she sees and gives advice for people looking to follow in her footsteps as a tech executive.
683: Ather Williams III; EVP & Head of Strategy, Digital, and Innovation at Wells Fargo; and Prakash Kota, SVP & Chief Information Officer of Autodesk, discuss the technology-led business model innovations at their respective companies. Prakash begins with the digital transformation he has led at Autodesk. Both executives then give their perspectives on identifying and operationalizing innovation opportunities and adopting an agile mindset to measure the value realized from these opportunities.
682: In this interview, Rahul Jalali, Chief Information Officer of Union Pacific, discusses with Peter High the transformation efforts to modernize the 160-year-old railroad. Rahul covers his purview as CIO, what it means to be a tech executive at a railway company, and the internal operational lens of his purview. He also reflects on his experience in B2C functions and how they have informed his B2B role at Union Pacific. Rahul also describes what he means by transforming Union Pacific into a platform company, creating a high-performing culture through recruitment and DE&I, and why he has chosen to rebrand IT at the company. Finally, Rahul looks ahead at trends in technology that he is keeping abreast of and clues us into the keys to his career success.
681: In this interview, Mamatha Chamarthi, Head of Software Business and Product Management P&L at Stellantis, and Vipin Gupta, Group Vice President & Chief Information Officer of Toyota Financial Services (TFS), discuss building talent for digital operating models. Vipin begins with an overview of the product orientation model he has adopted within the financial services industry and talks about the Digital Academy he has created to train non-technical talent throughout the organization. Mamatha describes the skills and experiences needed to be a successful product owner at Stellantis. Finally, both executives discuss how they curated their career paths from IT to become broader business leaders within their respective organizations.
680: In this interview, Intel Fellow Andres Rodriguez discusses the work he and his team are doing to advance artificial intelligence and its applications. Andres speaks to the historical evolution of artificial intelligence, the work being done to democratize access to AI algorithms, and the benefits and risks that AI can pose to society. Andres also provides a unique look at the hardware side of artificial intelligence, the trade-offs in complexity with its software counterpart, and how companies of all sizes can train and distill large AI models into smaller more applicable models. Finally, Andres explains how open-source communities are advancing the progress being made in AI and how citizen developers and people without engineering backgrounds can be easily trained to become familiar with the tools behind AI.
679: In this interview, Chris Drumgoole, COO of DXC Technology, and Jeff Smith, COO of World Fuel Services, discuss their journey going from the CIO role to COO. Jeff shares his method to operationalize culture and measure the productivity of his teams. Chris then talks about how he uses the Net Promoter Score (NPS) to gauge employee satisfaction at DXC. Finally, both executives opine on the mindset shifts as they entered the role of the COO and give their perspective on the current supply chain challenges that companies are facing.
678: In this interview, Anil Bhatt, Global CIO of Elevance Health (formerly Anthem Inc.), discusses the remarkable work he has done over his tenure and the ascent of technology at the company. Anil covers the work he and his team are doing to humanize the solutions Elevance Health provides and make technology more empathetic as the pandemic has accelerated people's willingness to engage with technology. He also talks about the way Elevance Health is leveraging artificial intelligence and how it is helping to bring about experience personalization across a variety of different constituents. Finally, Anil touches on how he structures and facilitates collaboration across the large team he leads, what trends in technology are on his radar for Elevance Health's future, and what he sees were the keys to his career success. This episode was recorded before Anthem, Inc. rebranded to Elevance Health on June 28, 2022.
677: In this interview, Teddy Bekele, SVP & CTO of Land O'Lakes, and Ryan Snyder, SVP & CIO of Thermo Fisher Scientific, discuss how innovation ecosystems act as a source of growth for their respective companies. Teddy describes what Land O'Lakes's innovation ecosystem looks like, IT's role within it, and how those ecosystems interact. Ryan then talks about how he connects the dots across the business and influences innovation and why he believes single-instance tech applications are the right move for Thermo Fisher instead of firm-wide consolidation. Finally, Teddy and Ryan speak about how they interact with C-suite peers to work with these ecosystems and drive broader innovation across the company.
674: In this interview, Katya Andresen, Chief Digital and Analytics Officer of Cigna, discusses her impressive and diverse career path and the insights that she's drawn from it along the way. She begins with an overview of Cigna's business and the two sides of her purview as Chief Digital and Analytics Officer. Katya covers the company's broader data strategy, the way she assembles and structures her teams, the overlaps present across the multiple teams she leads, and reflection on the acceleration of telemedicine with Cigna's release of MDLIVE and more. Finally, she discusses the process of onboarding during the pandemic, orienting herself at the company, and what trends in technology are on her radar.
676: In this interview, four executives from the financial services industry give their perspectives on talent, data, and innovation at their respective companies and what the future of the industry looks like. Citizens Bank's Michael Ruttledge discusses the company's in-house engineering academies and training programs and how automation is helping with a more efficient self-service-focused customer experience. Comerica's Megan Crespi covers the DE&I recruiting programs at the company and her thoughts on the “Amazoning” of customer expectations. Ally Bank's Sathish Muthukrishnan talks about leveraging data to differentiate the digital-born company from its competitors. Finally, Truist's Scott Case gives insight into the merger of BB&T and SunTrust that formed the company and how its Digital Straddle helped facilitate the merger during the pandemic.
674: In this interview, Paul Ballew, Chief Data and Analytics Officer of the NFL, discusses the role that data and analytics play in the most popular of American sports, as well as the evolution of the disciplines associated with each from across his career. He reflects on the early stages of his journey in data and analytics, the limitations he faced throughout its evolution, and how it's being used now for personalizing the customer experience across the NFL's constituent groups. Paul also describes how the roles in data analytics have changed, why Chief Data Officer tenures tend to be shorter on average, and the way the teams and reporting relationships have changed throughout the years. Finally, Paul talks about how his background suits him well for a position on the board of Hyatt Hotels, trends in analytics that excite him, and the keys to success that he believes have led to his career ascension.
673: In this interview, Thomas Kurian, Chief Executive Officer of Google Cloud, discusses the future ahead for cloud technology. He begins with an assessment of where we as a society are currently in the evolution of cloud computing and how Google's Cloud Platform differs from the rest of the players in the space. Thomas then describes Google's ambitious mission of training 40 million people on cloud technology, why it's important, and how Google plans on achieving it. Finally, Thomas looks ahead at the future of work and the role technology and collaboration tools will play in managing a hybrid workforce.
672: In this interview, Nick Colisto, Chief Information Officer of Avery Dennison, shares the remarkable work Avery Dennison and IT more specifically, are doing relative to environmental, social, and governance or ESG goals, a topic of great consequence and interest to many technology and digital executives currently. Nick shares the three goals in ESG and how each connects to both doing good and good business practices. He talks about the impacts of this ESG strategy on recruiting, IT, and the CIO role more specifically. Finally, Nick looks ahead at trends in sustainability and the work that he hopes to achieve at Avery Dennison in the near future.
671: In this interview, Chris Nardecchia, Chief Information Officer of Rockwell Automation, discusses some of the necessary ingredients that he and his team have put in place in order to bring about the company's remarkable transformation. Chris talks about the broader strategy of the company, the power of the CIO role in driving unique value, and how the company's strategy contains both an internal and external lens. He addresses some of the impediments to transformation in the industrial sector, describes the process of recruiting and retaining top talent, and upskilling talent within and outside the organization to deliver the art of the possible. Finally, Chris looks ahead at the trends in technology and talent he has on his radar and the keys to his career success.
670: In this interview, Willard Lee, Chief Information and Innovation Officer of The Hanover Insurance Group, discusses the topic of continuous modernization and innovation through co-creation. Will begins with an overview of The Hanover Insurance Group's business model and the two sides of his purview. He shares his career journey through various roles in IT, operations, and other business lines; how they culminated in his current role in both IT and innovation; and how they have positioned him to better seize opportunities in innovation. Will also covers how his team is set up, its intersections across the rest of the business, and the role of IT in the agent, customer, and employee journeys. Finally, Will touches on the role of data and analytics at the company, his perspective on rising InsurTech players, future trends, and the keys to his career success.