Podcasts about rightpoint

In the latest episode of The Drum Network podcast, we explore the opportunities and challenges facing budget retailers in today's economic environment with retail marketing experts from No Brainer, Rightpoint, Stellar Search and VML. Gain insights from our guests on how budget brands can differentiate themselves through creative marketing, subscriptions, building trust, and more data-driven growth strategies. Hosted on Acast. See acast.com/privacy for more information.

In the latest episode of The Drum Network podcast, we dive into the current challenges and future opportunities in healthcare marketing. New host Sam Anderson is joined by a panel of expert health marketers from Kepler, Space & Time, JACK RYAN, and Rightpoint. Discover how brands can navigate privacy regulations while still offering personalized experiences, and manage global campaigns across different compliance standards. Hosted on Acast. See acast.com/privacy for more information.

Tom Quish from Rightpoint is back for another, shorter episode talking about the importance of having a definition of Customer Experience for your company that is both shared by all employees, and inclusive of all employees.One company, one CX definition. Find me on LinkedInThanks to my talented colleague Emily Tolmer for the cover art. Thanks to my friends at Moon Island for the music. Hosted on Acast. See acast.com/privacy for more information.

Tom Quish from Rightpoint joins in this episode to talk CX Strategies. Listen to hear Tom explain why executive alignment is a can't-skip step, how to ensure your research refreshes your strategy over time, and the right way to ensure the cusotmer insights get used.Find me on LinkedInThanks to my talented colleague Emily Tolmer for the cover art. Thanks to my friends at Moon Island for the music. Hosted on Acast. See acast.com/privacy for more information.

Send us a Text Message.“When it comes to AI, we talk about augmenting not replacing. We want this to be about how do I augment the individual and give them superpowers so they can do amazing things and liberate their time? How do we make 5 people worth 10 people?”Gareth RydonIn this episode, you'll hear about:AI adoption in 2024: Exploring the scale and speed at which AI is being adopted, the different approaches companies are taking & the key implications for organisations in 2024Evolution of AI use cases: How AI applications have evolved from basic tasks to more advanced functions and how opportunities for use are expected to continue to evolve into this year Organisation challenges in AI: The key barriers that companies are facing in adopting AI and strategies to simplify the process for efficiency & augmentationAI vs humanity: Understanding where and how AI technology still falls short compared to human abilities and where the key value of humans still lies Engaging kids with AI: The ethics of introducing kids to AI and how to do so in a way that prepares them for the future and harnesses their creativity but protects the formation of their in-person skills & human connectionsKey linksEp. 29 with Sarah Kaur https://www.youtube.com/watch?v=5GEMbbWssyoFriyay.AI https://www.friyay.ai/RambleFix https://ramblefix.com/Otter AI https://otter.ai/Ethan Mollick https://mgmt.wharton.upenn.edu/profile/emollick/Llama by Meta https://llama.meta.com/DALL·E 3 https://openai.com/dall-e-3Napster https://www.napster.com/Ep. 23 with Dr. Gus https://www.youtube.com/watch?v=25jctgmeEVIAbout our guestGareth Rydon (https://www.linkedin.com/in/garethrydon) works as a service designer, applying this to building generative AI tools for clients. His happy place is when he is talking to and learning from people so that he can help them solve their problems in sustainable, creative ways.Having previously held roles at Stone & Chalk, Rightpoint and the ATO, he is now the co-founder of Friyay.ai, a generative AI studio which identifies the human experience to augment and then design generative AI solutions.About our hostOur host, Chris Hudson (https://www.linkedin.com/in/chris-hudson-7464254/), is a Teacher, Experience Designer and Founder of business transformation coaching & consultancy Company Road (www.companyroad.co).Chris considers himself incredibly fortunate to have worked with some of the world's most ambitious and successful companies, including Google, Mercedes-Benz, Accenture (Fjord) and Dulux, to name a small few. He continues to teach with Academy Xi in Innovation, CX, Product Management, Design Thinking and Service Design and mentors many business leaders internationally. For weekly updates and to hear about the latest episodes, please subscribe to The Company Road Podcast at https://companyroad.co/podcast/

187. RaizLabs | Gregory Raiz is a leader, speaker, and innovator. “The thing that fuels me is the desire to make things that improve people's lives.” Greg was the founder of Raizlabs, a four-time Inc. 5000 winner and national leader in mobile and technology design and development. The firm was sold in 2017 to Rightpoint where Greg stayed on as Chief Innovation Officer. In 2019 Rightpoint was purchased by Genpact, a global services company.   *** For Show Notes, Key Points, Contact Info, Resources Mentioned, & the Fabulous 4 Questions on this episode visit our website: Gregory Raiz Interview. ***   Got land you want to sell? Well if you're in Alabama then check out: Bubba Land Alabama.

The shift towards low-code platforms like ServiceNow has changed the landscape for service agencies, requiring them to adapt their approach and focus on specific solutions. Phillip and Brian sit down with friend and mentor Jon Klonsky to discuss his new venture, which will specialize in implementing and rescuing failed implementations of the ServiceNow platform.“Measure twice, cut once, and test often”{00:12:55} “Only organic growth, as opposed to purchased growth, can be a better line to run so that you don't get ahead of your skis.” - Brian{00:13:59} - “So many people, especially if you talk to the investor community, are like, "eCommerce is done. Let's move on to the next thing. AI," which is also important. I don't wanna take away from that, but I think eCommerce is still growing and probably gonna continue to grow and change and do incredible things, and we're just at the tip of the iceberg now with some of the new technologies that are coming into the space.” - Jon{00:19:47} - “You have to have a strategy that you can stick to and sustain because, you know you're going to build a team in a culture that has to be simplified for them. I think you have to be really smart and definitive about what you're gonna be doing.” - Jon{00:37:25} - “A strength is knowing when to spend your first few dollars. We know to be patient and not get ahead of {our} skis. ” - Jon{00:48:55} “It is about focus, but my focus to start is gonna be on the solution and the technology. I'm casting a wider net across some verticals because, frankly, I don't know where all the business is gonna come from yet. So cast a wider net and then I will start to narrow or we will start to narrow as we evolve as a company.” - Jon{00:50:36} - “I've learned mostly through my failures, but I now think that that's a strength of mine. Being able to hire and retain great teams.” - JonAssociated Links:Learn more about Jon Klonsky and Halokinetic LLCGrab your copy of The Multiplayer Brand for just $20 with free shipping in the U.S.Have you checked out our YouTube channel yet?Subscribe to Insiders and The Senses to read more about what we are witnessing in the commerce worldListen to our other episodes of Future CommerceHave any questions or comments about the show? Let us know on futurecommerce.com, or reach out to us on Twitter, Facebook, Instagram, or LinkedIn. We love hearing from our listeners!

In this episode, our resident Business Ninja Kelsey speaks with Bill Thompson, Head of Mobility at Rightpoint, where they talk about how Rightpoint helps organizations deliver outstanding experiences for both employees and customers.  Rightpoint, a Genpact company, is a global experience leader. Over 700 employees across 12 offices work with clients to drive growth by delivering experiences that transform how people, technology and businesses interact. Rightpoint's diverse teams lead with empathy, data and creativity—always in service of experience. From whiteboard to roll-out, Rightpoint helps clients embed experience across their operations from front to back office to accelerate digital transformation through a human-centric lens.Learn how you can transform your brand with Rightpoint: https://www.rightpoint.com/   -----Do you want to be interviewed for your business?  Schedule time with us, and we'll create a podcast like this for your business:  https://www.WriteForMe.io/-----https://www.facebook.com/writeforme.iohttps://www.instagram.com/writeforme.io/https://twitter.com/writeformeiohttps://www.linkedin.com/company/writeforme/ https://www.pinterest.com/andysteuer/Want to be interviewed on our Business Ninjas podcast? Schedule time with us now, and we'll make it happen right away! Check out WriteForMe, more than just a Content Agency! See the Faces Behind The Voices on our YouTube Channel!

“Throughout my life here, there have been a lot of people who have created safe passage for me as a professional through my design career.” Ruki Neuhold-RavikumarIn the first episode of This Is A Prototype: The Design Leadership Podcast I speak to Antonio Garcia, Chief Innovation & Strategy Officer at TXI, and Ruki Neuhold-Ravikumar, president of the Kansas City Art Institute. We cover a wide range of stories about what it takes to be a leader in this new era of design, including those many jobs, experiences, and people that shaped our design journeys. I'm excited to present the first episode of This Is A Prototype, and eager to get your feedback!-------------Antonio García is Chief Innovation & Strategy Officer at TXI, a remote-first digital strategy and product innovation firm. Previously Antonio held leadership roles at Rightpoint, Gravitytank, and Firebelly Design and he's the creator and host of The Dadwell Podcast, exploring the intersection of creativity and fatherhood.Ruki Neuhold-Ravikumar is the President at the Kansas City Art Institute, a landmark, higher educational art and design institution in Kansas City, Missouri. Originally from Chennai, India, Ruki is a dynamic administrator, educator, thought leader, and award-winning designer focused on reimagining education, improving exposure to creative career pathways, and increasing access to knowledge at cultural institutions. She has previously served in leadership roles at the Smithsonian Institution and the University of Central Oklahoma.

While visiting Husqvarna in Charlotte NC, I interviewed Chris Price, Engineering Manager for Robotics for Husqvarna North America, to learn all about its ‘Automower' family of grass-cutting ‘botsRemember digital photo frames? They're baaaaaaack, with Aura. We learn about the latest devices with Aura CMO Ryan RichardsChatGPT and other ‘generative AI' chatbots are all the buzz right now. Learn what the future holds, including a fusion with smart homes and voice-controlled speakers, with Andy Watson from RightpointThank you to ASUS, for those in search of incredible, for your ongoing support of the Tech It Out showI also talk about VISA's anti-fraud efforts, and Western Digital/SanDisk external media, both of whom are huge partners on the show

As Rightpoint's Digital Product IoT Lead, Andy Watson is passionate about creating products that bridge the physical-digital divide of the Internet of Things by providing human-centric mobile and web app experiences. His has over a decade of experience with end-to-end solution delivery across multiple technologies and industries, including smart home, retail, travel, robotics, home improvement, manufacturing, healthcare, sustainability, banking, and NFPs.Rightpoint drives digital transformation by delivering engaging customer experiences across products and operations. As a global product and experience leader, their team of 800 experts across 12 offices helps clients bring the right solutions to the right problems. Some of their standout IoT innovations include creating a connected in-car experience for Cadillac's LYRIQ electric vehicle, developing a user-friendly controller for Boston Dynamics' Spot robot, and designing a touchless water dispenser from Natural Choice that delivered increased hygiene during the COVID-19 pandemic. With a human-centered approach, they bring digital products to life.

In this episode of TOP CMO, we are joined by Neil Dowling, CMO of Rightpoint, a digital consultancy and part of the GenPact family, a professional services firm with over 129,000 employees. Neil brings with him a wealth of experience, having worked in senior marketing positions at renowned companies such as Cognizant and Fujitsu. Neil is no stranger to tight budgets and understands the importance of balancing long term and short term goals while leveraging the power of storytelling. In this conversation, Neil shares his insights on how to develop a balanced vision that incorporates both short and long term thinking, the importance of communicating KPIs with your team, and how scarcity can be a powerful tool for innovation. Tune in to hear from one of the industry's most experienced leaders and gain valuable insights that can help your business succeed. Don't forget to subscribe, rate, and review to stay updated on the latest episodes. I'm your host Ben Kaplan, and this is TOP CMO. Don't forget our socials: https://www.tiktok.com/@topcmo https://twitter.com/TOP_CMO_podcast https://www.instagram.com/topcmo/

On this special Fireside Chat, HFS CEO & Chief Analyst Phil Fersht talks with Ron Shamah, Chief Executive Officer, and Jesse Murray, SVP, Employee Experience at Rightpoint. Ron is a people-first leader and digital native with an accomplished consulting, agency, and client-side background. At Rightpoint, Ron is a trusted business partner who advises clients on growth and go-to-market strategies, the critical importance of customer experience, and commercial effectiveness programs in the digital transformation space. Jesse passionately evangelizes the possibilities afforded by innovative technologies and ways to deliver world-class employee experiences. As SVP of Employee Experience, he is a trusted advisor for employee experience transformations including employee engagement and retention, organizational insights, new ways of working, knowledge and search, productivity and efficiency, and digital workspaces. Phil, Ron, and Jesse cover a range of topics, including: With the "wait and watch" approach, should we expect another "great resignation" event? What is it about "start-ups or starting up" you feel is attractive and how can more established companies tap into that excitement? We're hearing more about "EX and CX alignment" but what does that really mean? Only 14% of aged 18-25 employees report being loyal and 70% overall are looking to leave, what does that mean?

In episode 15, I speak with Jason Sears, Senior Director of Digital Product, and Ben Johnson, Senior Vice President of Digital Product at Rightpoint. We discuss Rightpoint's approach to working with its clients in the sports technology industry, the nuances within the digital product landscape, and key trends that will impact it. Rightpoint: https://www.rightpoint.com/ , https://www.rightpoint.com/digital-product Rightpoint on Facebook: https://www.facebook.com/rightpointfan Rightpoint on Twitter: https://twitter.com/Rightpoint Rightpoint on LinkedIn: https://www.linkedin.com/company/rightpoint/

In this episode of Sunny Side Up, host Chris Moody talks with Neil Dowling, the chief marketing officer for Rightpoint, about go-to-market strategies for the future. Neil discusses the challenges facing marketers in the current climate, including the need to do more with less and the importance of articulating the value of marketing. He also highlights the opportunities that marketers have to demonstrate the value of their work and the potential for marketers to expand into new areas, such as talent acquisition. Overall, Neil emphasizes the need for marketers to come together to defend the value of their work in the face of increased scrutiny. Connect with Neil Dowling | Follow us on LinkedIn

Enterprise voice AI has been overshadowed for years by the tech giants' activities. That meant the consumer applications often drowned out what was happening in the enterprise. At the same time, most enterprises were moving slowly. That has changed over the past two years. Enterprise adoption of voice and conversational AI solutions is growing steadily and expanding into new use cases. Today we will talk about the contact center, restaurants, automotive, and media sectors. We also go into some detail about large language models and how enterprises are thinking about ChatGPT, Omnichannel, and more.   Susan Westwater is the founder of Pragmatic Digital and Strategy Director at Vixen Labs. She is also the author of the book, "Voice Strategy: Creating Useful and Usable Voice Experiences."   Jason Fields is the chief strategy officer at Voicify, a leading platform for voice experience creation. He was formerly a senior vice president at Rightpoint and an adjunct professor at Emerson College.   Braden Ream is the CEO and co-founder of Voiceflow; the leading conversation AI design collaboration platform. Braden also was recently named to the Forbes 30 under 30 list.   Susan, Braden, and Jason are each working on the front lines with enterprises, so you will get some fresh and practical perspectives. Enjoy!

This week Bekah and Dan sat down with Shelley McHardy, a former chemistry teacher turned front end developer at Rightpoint, and talked about the early career developer's journey. She gave insight into what her seven-month interview process looked like, forcing interviewers to interview you, the importance of finding "your people", and being picky in your job search.Links:edXCollab LabPLCs- Professional learning communities------About ShelleyShelley is a former chemistry teacher turned front end developer at Rightpoint. A native San Franciscan, she is currently doing her best to stay cool in Atlanta, Georgia. When not crocheting, she and her wife love hiking the Georgia State Parks, geocaching, cooking, baking, and video games.GitHub: @shelleymcqTwitter @shelleymcqDevLinkedIn shelleymchardy-----Sponsor Virtual Coffee!Your support is incredibly valuable to us. Direct financial support will help us to continue serving the Virtual Coffee community.Please visit our sponsorship page on GitHub for more information - you can even sponsor an episode of the podcast!Virtual Coffee:Virtual Coffee: virtualcoffee.ioPodcast Contact: podcast@virtualcoffee.ioBekah: dev.to/bekahhw, Twitter: https://twitter.com/bekahhw, Instagram: bekahhwDan: dtott.com, Twitter: @danieltott

My guest in this episode is Michael Bromley, the CEO of fintech and proptech accelerator Stone & Chalk. Michael took on the CEO role of Stone & Chalk back in October last year after nine months at AustCyber before the merger and he has an extensive and impressive background as a senior executive and board advisor in the digital transformation space having held roles at RightPoint, Bank of Queensland, IAG Digital Labs, NBN Australia, Telstra, and even going right back to AOL. Stone & Chalk was founded as a not for profit in Sydney in 2015 to help fintech startups commercialise and grow. From 40 startups in 2015, it now has around 200 startups in Sydney, Melbourne and Adelaide covering all areas of emerging technology including proptech. Currently around 30 proptechs call Stone & Chalk home and with demand so strong, they have just launched a Scale Up hub at the new Tech Central near Centra Station in Sydney. In this conversation, Michael and I explore what proptech can learn from the growth curve of fintech, the innovation landscape in Australia and the value of accelerator programs, where the work needs to be done and the technology coming down the pipe that is going to rock our world even more than it has been already. --- Send in a voice message: https://anchor.fm/theproptechpodcast/message

In today's podcast, we are talking with Phillip Jackson and Brian Lange from Future Commerce, a retail media and research brand. Kiri, Philip, and Brian are discussing VISIONS 22, the new extensive audiovisual trends report by Future Commerce. Phillip Jackson is co-founder of Future Commerce, a retail media and research brand, and heads up Commerce Strategy at Rightpoint, a 2021 Forrester CX Strategy Challenger-rated consultancy. Brian Lange is the co-founder of Future Commerce and an industry veteran, with over a decade of experience on the agency side of commerce.  Future Commerce is a retail and e-commerce-focused media company with newsletters, podcasts, and research to help brands grow with purpose. Make sure you tune in to find out more!

In this episode we dive into: > How Charly's work with Steve Jobs in Silicon Valley informs his path to challenging the status quo and what is needed for true systems change > Defining success from having it all to being who you are meant to beThe essence of consciousness at the beginning and end of life > Intentionality and the choices we make on a daily basis > Practices of mindfulness that contribute to impact > Systems change and the Deep Impact Movement > Why ESG is not Impact Investing (ESG is 'the not contributing to harm (maybe)' in the three bullets above when investing. It considers environmental, social and governance factors in investment decisions vs. Impact Investing which is about contributing to solutions), and > Impact investing as a path to awakening consciousness About Charly Kleissner Charly Kleissner is an impact investor. He believes that the fundamental and real meaning of wealth is to make a positive contribution to humanity and the planet. He is a leader of the deep impact movement which is not only treating the symptoms of our failing economic system, but its root causes – with a level of awareness and consciousness that is non-anthropocentric, acknowledging that humanity is part of the evolutionary process, not outside of it. He sees impact investing not as an intellectual exercise, but as an expression of who he really is. Dr. Kleissner co-founded KL Felicitas Foundation, Social-Impact International, the Central European Investment Ready Program, and Hawai'i Investment Ready, which help social entrepreneurs worldwide accelerate and increase their impact. Dr. Kleissner co-founded Toniic, a global network for impact investors and Toniic's 100% Network, a global group of asset owners dedicated to 100% impact, currently representing over $6 billion in assets that are actively moving into impact. Dr. Kleissner serves as a full member of The Club of Rome, as Chairman of the Board at ImpactAssets, on the Board of the Schwab Foundation for Social Entrepreneurship and Proof of Impact, and on the Advisory Board of Chi Impact Capital, Industree Foundation, Impact Hub Tirol, MCI Business School, Commonland, 4L Capital and Rainfall. Dr. Kleissner has over twenty years of experience as a senior technology executive in Silicon Valley. He held executive and senior engineering management positions at Hewlett-Packard, NeXT, RightPoint, and Ariba. Dr. Kleissner earned his M.S. and Ph.D. in Computer Science from the University of Technology, Vienna. Learn more about Charly: charlykleissner.com LinkedIn Connect with Stephanie: ▶︎ WEBSITE | https://www.stephanietrager.com ▶︎ YOUTUBE | https://www.youtube.com/c/stephanietragercatalysttalks ▶︎ INSTAGRAM | https://www.instagram.com/stephanietrager ▶︎ LINKEDIN | https://www.linkedin.com/stephanietrager ▶︎ TWITTER | https://www.twitter.com/stephanietrager --- Send in a voice message: https://anchor.fm/catalyst-talks/message

Typically, any business be it online or offline seeks to deliver their service in the most efficient way possible, getting the customer in, getting them their order, and getting them out so you can repeat the cycle at a high rate. Anything that got in the way, or slowed down this process, is called "friction", and it's the big bad F-word of the commercial world. Contrary to this widely held belief though, not all business related friction is bad. That's what Phillip Jackson found out when he and Rightpoint set out to study customer behaviour and buying habits. Good Friction Vs Bad Friction There are two types of business friction, generally defined as Good Friction and Bad Friction. Good Friction - Something in the buying process that allows a customer to engage further with your brand a product, without interrupting their purchasing of the product Bad Friction - Something in the buying process that slows the process without adding any value to the customer in return, creating "speedbumps" between them and completing their purchase "How do I tell good friction from bad?"  Where friction is placed in the shopping process is a good indicator, and knowing how shoppers approach your customer support experience is the best way to determine if you've applied too much or too little friction. The vast majority of post-purchase customers contact service for two reasons: Delivery questions Return questions There's a smaller but potentially helpful third reason though;           3. Can you help me with more information? Whereas any interruption that addresses the first two before checkout will be seen as bad friction, slowing the process to provide unwanted annoyance, one that provides the details of the third (accounting for around a third itself of all customers) before the customer either checks out, or has to return themselves to ask the detailed extra questions, is good friction, helping them to make a better purchase and have a better overall experience. Examples of Customer Experience  Design Centric Friction Pop-up assistants, preferred by almost 30% of all customers, are an excellent example of how to use good friction, and how it could result in bad friction.  If a customer arrives at your store, and is unsure what to get, a pop-up assistant, like an in-store assistant, can be very helpful in pointing in the  right direction. It is a form of friction, because you have interrupted their shopping flow, but it's good friction because it has actually accelerated their buying experience, delivered through a positive brand engagement. This means that the shopper not only has what they want faster, but now trust your company a little more. If however the pop-up needlessly interrupts someone going through the checkout, product in cart with their shopping experience nearly finished, this previously good example breaks bad. The customer has now been slowed unnecessarily, and will carry a negative association not only with your product, but with the feature itself. Another good use of these chat features, which can be either automated or human-driven, is to offer customers ways that they could fix any problems they have themselves while waiting for escalation, empowering them to feel responsible for their own good outcome with your product and brand, with even less needed interaction or engagement. The happier the customer is, the better their customer experience through either applied good friction or a noted lack of bad friction, the more likely they'll return to buy again. Our Sponsors https://www.omnisend.com/rolledup/ (Omnisend) - https://www.shipbob.com/rolledup (ShipBob) - https://gorgias.grsm.io/pitstop (Gorgias)

Mobile is our collective go-to for daily life and shopping, and this pattern also defines B2B commerce. New research from Chicago-based digital consultancy Rightpoint draws from consumer surveys to show how savvy brands can translate consumer experiences into B2B sales. In episode #449, our host Peggy Anne Salz catches up with Phillip Jackson, Chief Commerce Officer at Rightpoint. They talk about how marketers can harness approaches from gamification and rewards to social media and experiential marketing, build 1-to-1 relationships, drive engagement among business buyers, and reimagine the post-purchase journey.Support this podcast at — https://redcircle.com/mobile-presence8298/exclusive-contentAdvertising Inquiries: https://redcircle.com/brandsPrivacy & Opt-Out: https://redcircle.com/privacy

Phillip Jackson is the Senior Vice President of Commerce Solutions at Rightpoint. In this episode we talk about: 00:00 Intro 01:52 High-concept podcasts 07:07 Face swapped youtube comedy channels 09:17 Phillip apologizes for making fun of me for being 18 months late on everything 11:16 Writing and podcasting - the killer combo 20:03 Status update on the shed pod studio 20:48 Consumer behavior related to podcast advertising 28:34 Account based marketing via podcasts 28:57 The Future Commerce content studio 32:21 Multiple sources of income to be middle class or beyond 34:12 What will the future look like for our kids as the middle class is dying? 41:01 The Magento open source fork - it's not about a fork 49:39 A foundation that supports disabled writers 51:53 Magento moving up market & salaries going up

Okay, so sitting around trying to predict the future can be a pretty fun challenge. But for Phillip Jackson, the Chief Commerce Officer at Rightpoint and the Co-founder of Future Commerce, there's no better way to spend a day — or an hour on a podcast. On this episode of Up Next in Commerce, Phillip and I went deep down the rabbit hole of all the crazy trends we're currently seeing in the ecommerce world, and where we expect the industry to head next. From spotting innovation in the gaming community, building the ecommerce metaverse, or working with disruptor brands on high-risk, high-reward ideas to grow a digital community, we touched on it all. Plus, if you think big retail is dead, tune in to hear Phillip's interesting take on how that is anything but true, and how the D2C brands currently praised on Twitter are nothing in comparison to the private revolution happening in places like Target and Walmart. Just check out the GMV if you don't believe him! This was such a fun interview, and I loved getting the chance to pick the brain of another smart, forward-thinking podcast host and ecommerce enthusiast! Hope you enjoy it as much as I did!Main Takeaways:Retail Takeover: The private label revolution is all around us, you just have to know where to look! Hint: Check the quarterly earnings..Coming Together: Brands love to say they built a community. And while that might be true, the problem is that all brand communities are currently siloed. The future of commerce will be more unified as brands continue to experiment with ways to create an ecommerce metaverse by blending different digital properties, platforms collectibles, and other elements together and making them available more broadly outside of specific channels.Game On: To get a look at where the future of commerce and technology is headed, the best place to look is often in the gaming community, where innovation happens constantly and those innovations often find their way into the real world.Failure is Always An Option: Ecommerce shouldn't be boring, it should be filled with experimentation, risk-taking, and big swings. Historically, bigger brands have played it safe and stayed on the prescribed path, which has meant they have been left behind by the disruptor brands that are more willing to try, fail, learn, and try again.For an in-depth look at this episode, check out the full transcript below. Quotes have been edited for clarity and length.---Up Next in Commerce is brought to you by Salesforce Commerce Cloud. Respond quickly to changing customer needs with flexible Ecommerce connected to marketing, sales, and service. Deliver intelligent commerce experiences your customers can trust, across every channel. Together, we're ready for what's next in commerce. Learn more at salesforce.com/commerce---For a full transcript of this interview, click here. 

A former University of Michigan Assistant Director of Athletics Communications, Harvard University Water Polo Operations Assistant and The Full-On Sports Hub (FOSH) co-creator Ryan Sosin has been on the forefront of collegiate water polo over the past decade plus. A four-time CWPA Western Division Sports Information Director (SID) of the Year with honors in 2008, 2009, 2010 and 2011, Sosin completed a four-year tenure as an Assistant Director of Media Relations at Michigan. During his time in Ann Arbor, the water polo team won the CWPA Eastern Championship three times (2008, 2009, 2011) and the men's swimming and diving team won the Big Ten Championship in 2010-11. A 2007 Michigan alum and Bloomfield Hills, Mich., native, he helped his alma mater host the 2011 NCAA Women's Water Polo Championship prior to departing for graduate school. The recipient of a Master of Business Administration from Boston University in 2013, Sosin returned to the sport of water polo as the inaugural Operations Manager for the Harvard men's and women's programs from January 2013-to-April 2014. He has remained in the Boston market and has prior experience in development, business and technology with StubHub, Hudl, Sideline Swap, the NBC Digital News division and most recently as a Senior Product Manager with Rightpoint. In addition, he co-founded The Full-On Sports Hub which ushered in a new era for water polo sports information for the 2014 NCAA men's season with the launch of The FOSH for Water Polo. The leader in the field of web-based statistics for water polo, The FOSH for Water Polo provides a platform for inputting game events as they happen and publishing them in real-time via its FOSH Live feature. The platform also allows school's to provide online box scores, individual and team statistical reports, and on-demand national, conference and tournament leaderboards. --- Support this podcast: https://podcasters.spotify.com/pod/show/cwpa/support

Typically, any business be it online or offline seeks to deliver their service in the most efficient way possible, getting the customer in, getting them their order, and getting them out so you can repeat the cycle at a high rate. Anything that got in the way, or slowed down this process, is called "friction", and it's the big bad F-word of the commercial world. Contrary to this widely held belief though, not all business related friction is bad. That's what Phillip Jackson found out when he and Rightpoint set out to study customer behaviour and buying habits. Good Friction Vs Bad Friction There are two types of business friction, generally defined as Good Friction and Bad Friction. Good Friction - Something in the buying process that allows a customer to engage further with your brand a product, without interrupting their purchasing of the product Bad Friction - Something in the buying process that slows the process without adding any value to the customer in return, creating "speedbumps" between them and completing their purchase "How do I tell good friction from bad?"  Where friction is placed in the shopping process is a good indicator, and knowing how shoppers approach your customer support experience is the best way to determine if you've applied too much or too little friction. The vast majority of post-purchase customers contact service for two reasons: Delivery questions Return questions There's a smaller but potentially helpful third reason though;           3. Can you help me with more information? Whereas any interruption that addresses the first two before checkout will be seen as bad friction, slowing the process to provide unwanted annoyance, one that provides the details of the third (accounting for around a third itself of all customers) before the customer either checks out, or has to return themselves to ask the detailed extra questions, is good friction, helping them to make a better purchase and have a better overall experience. Examples of Customer Experience  Design Centric Friction Pop-up assistants, preferred by almost 30% of all customers, are an excellent example of how to use good friction, and how it could result in bad friction.  If a customer arrives at your store, and is unsure what to get, a pop-up assistant, like an in-store assistant, can be very helpful in pointing in the  right direction. It is a form of friction, because you have interrupted their shopping flow, but it's good friction because it has actually accelerated their buying experience, delivered through a positive brand engagement. This means that the shopper not only has what they want faster, but now trust your company a little more. If however the pop-up needlessly interrupts someone going through the checkout, product in cart with their shopping experience nearly finished, this previously good example breaks bad. The customer has now been slowed unnecessarily, and will carry a negative association not only with your product, but with the feature itself. Another good use of these chat features, which can be either automated or human-driven, is to offer customers ways that they could fix any problems they have themselves while waiting for escalation, empowering them to feel responsible for their own good outcome with your product and brand, with even less needed interaction or engagement. The happier the customer is, the better their customer experience through either applied good friction or a noted lack of bad friction, the more likely they'll return to buy again. Our Sponsors https://www.omnisend.com/rolledup/ (Omnisend) - https://www.shipbob.com/rolledup (ShipBob) - https://gorgias.grsm.io/pitstop (Gorgias)

On this episode of Smash the Bug, Joseph had the opportunity to chat with Max Chadwick, Back-End Tech Lead at Rightpoint (formerly Something Digital). Max has been around the block as an ecommerce developer and, as a Tech Lead at a large agency, finds himself at the helm of the ship whenever one of their clients has an urgent problem to address. His experience has led him to pinpoint the key differentiators between a novice developer and a seasoned professional, and subsequently, what makes for a high-functioning team. In this episode, we get a SMALL chunk of his wisdom. What do you want to hear from Max next time? Post a comment and let us know! -- KEY TAKEAWAYS Max figured out a while back that finding the real root of an issue and documenting your entire process is the way to achieve excellence, not just seeking out a quick (and likely temporary) fix to a problem. Maxchadwick.xyz is Max's public blog where he documents his processes, from taking the initial call from a merchant in distress to informing them that the issue has been handled. You might want to go bookmark that right now before you forget, cause that could be a huge help to you when you're in a bind! “Debugging can kind of feel like a bottomless pit at some times, and you can feel like you're just throwing stuff at a wall” - Max Why is blogging such a powerful tool? Long story short: making sure that you know how to explain your process to someone else will solidify the process in your own mind. Max has been creating blog posts about his debugging experiences for more than eight years and continues to see blogging as a necessary part of his daily work. Max argues that a spreadsheet can come in handy when debugging, to help you categorize where and when you're seeing these “cases” and he's even been able to use the statistics from his data-gathering to shorten the problem-solving process. n98-Magerun2's dev:console is a little-known resource and should be in your tool box, just in case you run into production issues and you need a way to evaluate the issue without interrupting it. Consider the Bug Bounty program if you want to sharpen your skills AND contribute to an excellent cause at the same time. Max continues to participate on a regular basis! Max's Blog: https://maxchadwick.xyz/blog/ Max's Article about the dev:console: https://maxchadwick.xyz/blog/n98-magerun2-dev-console-magento-cloud Bug Bounty: https://www.bugcrowd.com/bug-bounty-list/ -- Do YOU have an interesting experience with debugging? Send your story to logan@swiftotter.com and you might be our next podcast guest! This podcast exists to inspire, educate and entertain ecommerce developers who are serious about improving their skills and advancing their careers. The Art of Ecommerce Debugging, your complete guide to becoming an expert debugger, is NOW AVAILABLE at SwiftOtter.com! Claim your copy right here: https://swiftotter.com/art-of-debugging#/ The information contained in this book is your pathway to becoming an incredible developer. In fact, veteran developers from all over the world are reporting that they learned valuable new tricks from this book. Your ROI on this inexpensive tool will be immediate and through the roof! Get your copy here: https://swiftotter.com/art-of-debugging#/ (Theme music courtesy of Trending Audio)

On this episode of Smash the Bug, the one and only Phillip Jackson, Chief Commerce Officer at Rightpoint and industry mentor is here to discuss the process of going from Junior to Master Developer. Phillip started as a developer and has certainly grown into an attractive role in the community! There are tons of golden nuggets in this episode so grab a seat! -- KEY TAKEAWAYS Phillip's story from being a young child, interested in computers and point-of-sale systems, to overcoming the odds and proving a lot of people wrong. He "fought and clawed" his way into the career he wanted and you can do it too. He "decided" that this was the career he wanted, and he had "the grit" to accomplish his goal, all while he didn't even understand what the potential was with computers. Writing code on a graphing calculator?! The connection between Phillip's initial determination and the quality of his work as a developer. Your mindset is key to transforming your career. *Phillip built his first website as payment for a new computer at Best Buy (he had never built a website before...) "We are at the cutting edge of things that are happening" in the ecommerce world and "we are constantly forging new ground" as developers. If you can be "comfortable being uncomfortable" you are going to do very well in this industry. *The 3 traits a developer needs in order to be excellent and have a positive impact on those around them. An important look at the content available at Future Commerce and why developers should occasionally consume content that is merchant-focused in order to blaze a better trail for their future work. Why is being a "lazy developer" a good thing sometimes? (yes, it's a trick question) *Phillip's bug-squashing story: "the way we were going to get paid is to hit some pretty unreasonable goals". The final comment from Phillip on how to become an irreplaceable developer: seek to inspire, instruct and build those around you up. If you focus on others, every project you touch will benefit from your involvement. -- Do YOU have an interesting experience with debugging? Send your story to logan@swiftotter.com and you might be our next podcast guest! This podcast exists to inspire, educate and entertain eCommerce developers who are serious about improving their skills and advancing their careers! The Art of Ecommerce Debugging, your complete guide to becoming an expert debugger, is NOW AVAILABLE at SwiftOtter.com! Claim your copy right here: https://swiftotter.com/art-of-debugging#/ The information contained in this book is your pathway to becoming an incredible developer. In fact, veteran developers from all over the world are reporting that they learned valuable new tricks from this book. Your ROI on this inexpensive tool will be immediate and through the roof! Get your copy here: https://swiftotter.com/art-of-debugging#/ (Theme music courtesy of Trending Audio)

For Design Nation 2020's Building a Brand panel, we were joined by Phil Delbourgo (SVP of Design at VOX), Oliver Maltby (Executive Creative Director at Interbrand), Tom Quish (Head of Design at Rightpoint), and David Schwarz (Founding Partner of Hush) and moderated by Cordelia Lowry, Junior Director of Student Relations, and Julie Shin, Junior Director of Outreach. --- Support this podcast: https://podcasters.spotify.com/pod/show/business-today/support

Episode 90 of the #MVPbuzzChat series. Conversation between Microsoft Regional Director and MVP Christian Buckley (@buckleyplanet), Founder & CEO of CollabTalk LLC, and first-time Artificial Intelligence MVP Veronika Kolesnikova (@breakpointv16), a Developer at Rightpoint in the Boston, MA area. In this episode, Veronika and I talk about her interests in AI, machine-learning, and cognitive services. She shares that while much of this latest technology does not yet apply to her current consulting work, it is quickly coming to the forefront within the enterprise, and will soon become a necessary component of internal IT efforts. You can watch this entire interview on the CollabTalk YouTube page at https://youtu.be/KaWI1_bCXKg

Jeff McMahon is CEO and co-founder of Voicify a voice app development platform designed for enterprise marketers. After a career in digital marketing as an agency founder, Jeff and his co-founders saw the need for voice app software that would integrate well with the existing marketing technology stack and be designed for how marketers perform their jobs. We talk about development, day-to-day use, and the many integrations enterprise marketers expect.  In addition to his work at Voicify, Jeff is also managing partner of Martech Ventures and investment firm focused on marketing technology. Earlier in his career, he was a board member and Chief Strategy Officer at digital consultancy Rightpoint and founder and CEO of Oasis Technology Partners, an interactive marketing agency. Jeff earned a BA in neuroscience from Hamilton College and an MBA from Cornell.

Welcome to Episode 98 of The VentureFizz Podcast, the flagship podcast from the leading authority for jobs & careers in the tech industry. For this episode of our podcast, I interviewed Greg Raiz, Chief Innovation Officer at Rightpoint. Greg founded Raizlabs right when the mobile revolution was starting to take shape. The firm worked very closely with lots of companies help build out their app or mobile presence. Companies like Runkeeper, Rue La La, Care.com, and many others. Under his leadership, Raizlabs continued to grow and expand to the point where the company was acquired by Rightpoint in 2017. In his role as Chief Innovation Officer, he is responsible for building the culture of innovation throughout Rightpoint, and working with clients to help them digitally transform their businesses using design and innovation thinking. Here is a fun fact: did you know that Raizlabs had a mobile accelerator and that VentureFizz was part of the first cohort? Even though we weren't a pure mobile company, Greg was kind enough to let us participate and hang out at their offices for an extended period of time. In this episode of our podcast, we cover lots of topics, like: -Greg's background before starting Raizlabs including what his time at Microsoft taught him. -The full background story of Raizlabs. -A deep dive into the early years of mobile and how customers' started to adopt a mobile-first strategy. -The details on Rightpoint and its future growth plans. -Advice for founders trying to build a successful service-based business. -Plus, a lot more. It has been far too long since VentureFizz has hosted our own event. Well, that is finally changing. Last week, we announced a new event which is taking place on May 30th at Acquia's offices in Boston. For this event, we are turning our popular Lead(H)er series into a live interactive event. You'll get a chance to hear some of the inspirational stories firsthand from an amazing group of women. Tickets are only $10 and a portion of the proceeds will be donated to the Boston chapter of Women Who Code. You can register on Eventbrite: https://www.eventbrite.com/e/venturefizz-leadher-live-tickets-60945087397 Lastly, if you like the show, please remember to subscribe to and review us on iTunes, or your podcast player of choice!