Podcasts about SquareTrade

Things happen, and sometime your favorite smartphone might find itself in water. What should you do if you dropped your phone in a sink, a bowl, or forgot to take it out of your pocket and jumped into water? Water is your phone's worst enemy, capable of wiping out all your pictures and stored data. Fortunately, there are simple things and easy tips that'll cost you no money you can do to try to save your phone. #phonewater #dropphone TIMESTAMPS Take it out of the liquid immediately. 0:48 Turn it off. 1:42 Remove the battery. 2:10 Remove the SIM card, memory card, and all peripherals. 3:01 Dry the phone with a cloth or microfiber towel. 4:02 Don't use an oven, microwave, or hair dryer. 4:26 Gently shake your phone dry. 5:06 Put the phone in a vacuum bag. 5:32 Put it in a bowl of rice or another absorbent material. 5:59 Clean the phone with rubbing alcohol. 7:07 Store your phone in a safe, dry place. 7:48 Wait. 8:14 While you're waiting, check your warranty. 9:00 Turn it on, and cross your fingers. 9:30 Music: https://www.youtube.com/audiolibrary/... SUMMARY -The more exposure your phone has to the water, the more water will get inside the case and damage the internal components. -If the power stays on, the phone runs the risk of short-circuiting, which will cause more damage to the mechanisms inside. -If you can take the battery out, do it immediately. Removing the energy supply will help prevent the phone from being fried. -Remove all the covers and plugs that cover the charging port, headphone port, or any gap or slot in the phone. These can trap moisture inside the phone or be damaged themselves. -Avoid using paper as particles can come loose and clog up the ports of the phone. -The heat produced by a hair dryer can cause significant damage to the internal components of your phone, and vaporizing the moisture inside the phone can just spread it further. -Shaking your phone can get rid of a lot of those pesky droplets of moisture stuck inside the phone. -Put the phone in a plastic bag, and suck out the air with a vacuum cleaner or shop vac. -Uncooked rice is naturally absorbent, and water can flow right out of a phone and into the rice. Put the phone and all its parts in a bowl or jar of rice, and leave it there for at least 48 hours. -Try submerging your phone in circuit-safe cleaner or pure grain alcohol, which will absorb the moisture, clean any impurities, and ultimately evaporate without leaving a conductive residue. -Don't keep the phone in a jar of rice next to the sink or washing machine, for instance, where accidents can happen. -It is very, very important to give your phone at least 2 days to dry. -It's possible that you have your warranty through a third party vendor, such as Asurion or SquareTrade. They might cover accidental spills or submersion. -Once you're sure your phone is dry, you can plug it back in and try to turn it on. If it powers up, you're in business. Subscribe to Bright Side : https://goo.gl/rQTJZz ---------------------------------------------------------------------------------------- Our Social Media: Facebook:   / brightside   Instagram:   / brightgram   5-Minute Crafts Youtube: https://www.goo.gl/8JVmuC ---------------------------------------------------------------------------------------- For more videos and articles visit: http://www.brightside.me/ Learn more about your ad choices. Visit megaphone.fm/adchoices

Today Laura and Kevin speak with Quinton Goddard, the Head of Solutions and  Sustainability for SquareTrade Europe. They chat about planned obsolescence and the right to repair, exploring how these issues impact both consumers and the environment. Quinton shares his expertise on how SquareTrade Europe is tackling sustainability, discussing the development of tools and processes and the broader implications for the insurance industry.  Quinton provides insights into how sustainability is being integrated into SquareTrade's operations, ensuring that the company not only meets but exceeds its environmental responsibilities. They chat about Quinton's path from astronomer to the insurance sustainability guy, turning the Titanic, Jake from Statefarm, the Safelite jingle, and much more!  Quinton Goddard is the Head of Solutions & Sustainability for SquareTrade Europe. Quinton oversees the development and implementation of the region's sustainability strategy. In this role, he spearheads the creation of tools and processes to measure annual emissions, set reduction targets, monitor progress, and integrate sustainability across all facets of SquareTrade Europe.

This week on The Higher Self, we welcome entrepreneur & co-founder of Coop, AJ Forsythe, who's on a mission to build the largest decentralized food production network. In this episode, AJ reveals to Danny some shocking truths about eggs that you would find in your ordinary grocery store, and the alternative solution he has built to start raising your own chickens today. We highly recommend you watch this episode on YouTube as at the end of the episode, you will get to look inside Danny's chicken coop and see his new chickens! Get Your Coop Today (use code HIGHERSELF10 for 10% OFF): https://smart.coop.farm/

This week on The Higher Self, we welcome entrepreneur & co-founder of Coop, AJ Forsythe, who's on a mission to build the largest decentralized food production network. In this episode, AJ reveals to Danny some shocking truths about eggs that you would find in your ordinary grocery store, and the alternative solution he has built to start raising your own chickens today. We highly recommend you watch this episode on YouTube as at the end of the episode, you will get to look inside Danny's chicken coop and see his new chickens! Get Your Coop Today (use code HIGHERSELF10 for 10% OFF): https://smart.coop.farm/

It seems that everyone has a cell phone and back in the day that was the sentiment for owning a television.The difference is that people's devices are attached to the palm of their hands. The interesting thing is that a cell phone can cost more than most T.V. 's but we tend to test their durability. It is plausible to say that people drop their phones at least twice a day. Moreover, we've all heard or had stories of losing them and dropping them into a lake. I actually dropped one into a toilet in Mexico - so that was an interesting experience and I pissed it away for a lack of a better phrase. So this leads us to cell phone insurance and like all protection plans, is it worth the cost?The answer is that it depends. From research, it typically costs $8 -$17 when using your cell phone carrier. You can also opt for third-party services from companies such as AKKO and SquareTrade which tend to be less expensive.Okay there's no shocker here in that with just about each type of insurance, it comes with fine print namely in deductibles and the range of coverage. So understand the details before you commit.A good exercise is to determine the monthly cost insurance with a potential deductible over the cost of fixing or replacing your device over the duration of owning the phone. Typically, kids tend to damage or lose phones more than adults but in either case, many of the major phone makers in recent years design them to be waterproof. Either way, if you get a solid protective case and / or with screen protector you should be in good shape and may opt out of insurance. Social Media https://www.instagram.com/somm.podcast/https://www.youtube.com/channel/UChec5qcZBcGkIhUU3belNDwhttps://www.tiktok.com/@somm.podcast?lang=enhttps://www.facebook.com/somm.podcasthttps://twitter.com/Somm_podcastThe bottom line is that viable product solutions are being offered at blistering pace without sacrificing quality while improving the environment - and as always your pocketbook thanks you.This show is part of the Spreaker Prime Network, if you are interested in advertising on this podcast, contact us at https://www.spreaker.com/show/5501411/advertisement

It seems that everyone has a cell phone and back in the day that was the sentiment for owning a television.The difference is that people's devices are attached to the palm of their hands. The interesting thing is that a cell phone can cost more than most T.V. 's but we tend to test their durability. It is plausible to say that people drop their phones at least twice a day. Moreover, we've all heard or had stories of losing them and dropping them into a lake. I actually dropped one into a toilet in Mexico - so that was an interesting experience and I pissed it away for a lack of a better phrase. So this leads us to cell phone insurance and like all protection plans, is it worth the cost?The answer is that it depends. From research, it typically costs $8 - $17 when using your cell phone carrier. You can also opt for third-party services from companies such as AKKO and SquareTrade which tend to be less expensive.Okay there's no shocker here in that with just about each type of insurance, it comes with fine print namely in deductibles and the range of coverage. So understand the details before you commit.A good exercise is to determine the monthly cost insurance with a potential deductible over the cost of fixing or replacing your device over the duration of owning the phone. Typically, kids tend to damage or lose phones more than adults but in either case, many of the major phone makers in recent years design them to be waterproof. Either way, if you get a solid protective case and / or with screen protector you should be in good shape and may opt out of insurance. Social Media https://www.instagram.com/somm.podcast/https://www.youtube.com/channel/UChec5qcZBcGkIhUU3belNDwhttps://www.tiktok.com/@somm.podcast?lang=enhttps://www.facebook.com/somm.podcasthttps://twitter.com/Somm_podcastThe bottom line is that viable product solutions are being offered at blistering pace without sacrificing quality while improving the environment - and as always your pocketbook thanks you.This show is part of the Spreaker Prime Network, if you are interested in advertising on this podcast, contact us at https://www.spreaker.com/show/5501411/advertisement

AJ Forsythe is the founder and CEO, while Jordan Barnes is the co-founder and CMO of COOP.farm, which is the ultimate chicken coop that brings the unique pleasures of raising chickens to any backyard. Prior to his involvement with COOP.farm, AJ had held positions as Vice-president and General Manager at SquareTrade, as well as CEO and co-founder at iCracked. Additionally, he served as an investor at Supermassive Capital. Jordan, on the other hand, is the head of marketing for Sella and has been an advisor for New Revolution Media.On this episode, Tyler, AJ Forsythe and Jordan Barnes discuss that success in any endeavor is tied to pursuing something you deeply care about. When you're passionate about your work, your investors and customers will notice your enthusiasm and dedication. They also recognize that choosing the right cofounder is vital, and it's important to take the time to ensure that you share similar goals and values. While they take their work seriously, they also believe in having fun and making history.- Where to find AJ ForsytheLinkedIn: https://www.linkedin.com/in/ajforsythe/Twitter: https://twitter.com/spudzeeeCOOP: https://coop.farm/- Where to find Jordan BarnesLinkedIn: https://www.linkedin.com/in/jordanbarnes1/Sirva SoundbitesExplores the latest trends and topics on global talent mobility and the future of work.Listen on: Apple Podcasts Spotify-Where to find Tyler Hall: LinkedIn: https://www.linkedin.com/in/tylerchall/ Newsletter: https://www.linkedin.com/newsletters/the-tyler-hall-archives-7018241874482122753/ Twitter: https://twitter.com/sirTHALL Work with Tyler: https://www.tylerchristianhall.com/

Jay Nath is the Co-CEO of City Innovate, a govtech company streamlining procurement through enterprise software and innovative frameworks. He talks with Chad about how he focuses on helping governments be more effective, responsive, and zeroed in on helping their constituents whether on a small city or a big state scale. City Innovate (https://www.cityinnovate.com/) Follow City Innovate on Twitter (https://twitter.com/CityInnovate) or LinkedIn (https://www.linkedin.com/company/city-innovate/) Follow Jay on Twitter (https://twitter.com/jay_nath) or LinkedIn (https://www.linkedin.com/in/jaynath/). Follow thoughtbot on Twitter (https://twitter.com/thoughtbot) or LinkedIn (https://www.linkedin.com/company/150727/). Become a Sponsor (https://thoughtbot.com/sponsorship) of Giant Robots! Transcript: CHAD: This is the Giant Robots Smashing Into Other Giant Robots Podcast, where we explore the design, development, and business of great products. I'm your host, Chad Pytel, and with me today is Jay Nath, Co-CEO of City Innovate and former Chief Innovation Officer of San Francisco. Jay, thanks for joining me. JAY: Yeah, Chad, thank you for having me. CHAD: I assume based on the name and the fact that I've done my research...but I assume based on the name of City Innovate and the fact that you're a former Chief Innovation Officer of San Francisco that what City Innovate might be. But why don't you give everybody an overview of what it is? JAY: Thank you, Chad. So City Innovate is focused on helping governments be more effective, responsive, and focused on helping their constituents, whether it's a small city government or a big state. And the way that we've been doing this is really sort of an interesting; I'd say wonky place. We found that there's a pressure point in government around documents and specifically on procurement. And why is that interesting? Because what I've seen is if you want to work with government and collaborate, whether it's even volunteering or you're a startup, and you want to work, procurement is often that channel. And it's not really a channel; it's more of a barrier, a byzantine process. You can think of this from a technical frame, creating an API, a read/write API to make that process much more streamlined on both sides, helping governments be able to find the best partners to solve their big challenges. And on the other side, folks from all walks of life, whether you're a massive company or you're a founder in a garage, how do you actually connect those two? So we're really working at that intersection, and it's something that I find a lot of value in and importance in. And surprisingly and maybe not surprisingly, there's a lot of need for technology to help connect those dots. And ultimately, I think what I can do is make that process more inclusive and lower the barriers of entry so that people from different communities can participate and help make their communities better. CHAD: So your clients at City Innovate are cities and governmental organizations. Are you just delivering a product to them, or are you often helping them work better too? JAY: It's a bit of both. From a product standpoint, we're really in the B2B space and very much enterprise, if you will. And part of that standard enterprise SaaS offering is also support services, and that can be training, that can be professional services to help them in thought leadership in different ways. And that's exactly what we do. So we not only have our product, but we help them through something called agile procurement. So it's really borrowing from the software development methodology and applying the same principles and approaches to developing and finding the right partner and being more agile and iterative through that process. And historically, it's been very waterfall and very stilted and overly structured. So really being more focused on outcomes, really being focused on getting data into the process so that you can actually do, let's say, a bake-off and get more information before we make that decision. And it's surprising, Chad, folks in government are often buying multimillion dollars, tens of millions of dollars technology systems without actually trying it out. And think about your personal life. You test drive a car. You look through a home. You make these big decisions with a lot of data and evidence. And in government historically, they've been using paper documents to make that decision, RFPs responses, and marketing material. And it's hard to sift through and say, "Hey, what's real and what's not?" So we've been really helping them think through a more agile evidence-based approach, and our software supports that. And so yeah, it's really leading a movement about changing how they think about partnering with the vendor community or contractors. CHAD: So one of the things that is probably interesting about this and maybe a little bit meta is that this is what you help them do. And so you have to go through that process with them of being procured. [laughs] JAY: It is meta. You're absolutely right. [laughs] CHAD: In order to become the vendor that they use. JAY: That's right. CHAD: What are the challenges inherent in that, and does it ever get in the way? And how do people, either your clients, come to you, or how do you find them? And how do you work through that challenging process of government procurement? JAY: Well, the thing is, since we know this space really well, we know how to navigate those different channels, the byzantine processes I mentioned before. I think one of the things I worked on when I was in the City of San Francisco was a program that brought startups and governments together, and we had an educational component. We'd help founders better understand that exact question. How do you actually get contracts with government? And there are no books that are out there. There's no real knowledge out there. And so, we help them talk about the ten different pathways to doing that. So it's a bit of a hidden art, if you will. And I think there needs to be more conversation and more resources for founders if they're looking to go into the public sector to be able to navigate that. So we know that really well. And we're trying to really help broaden access to that knowledge. CHAD: I assume that the clients you end up getting are people who are...or are governments who want to be better. Otherwise, they wouldn't choose your solution. [laughs] JAY: That's right. Well, I think their motivations are multifold. Some of the governments want a process that's more efficient. They know that they can be more productive. They have maybe staffing constraints, and they have a lot of work, so we can help them on the productivity side. There are other governments that are really focused on hey; we need to get better partners out there. We've been working with the same folks over and over again. How do we work with those innovators in our community? So there's that crowd. And then there's, I think, another group of folks who are saying, "Hey, we wanted to make sure that this process is more inclusive. We want to work with folks who are from different backgrounds who may be underrepresented. How do we make this process more streamlined, more efficient so that they're able to participate more effectively?" So I think the motivations can be different, but it's really at the end of the day centered around this idea of digital transformation and service design that allows these two different worlds to be able to communicate and work together more effectively. CHAD: How long is the typical sales cycle for a client? JAY: Man, yeah, [laughs] it can range from weeks, I would say to months and going over 12 months. It can be 12 to 18 months, trying to get in, doing a trial maybe, giving them that certainty, and then securing budget and that annual process of waiting for that budget approval to happen. So it is not for the faint of heart, especially enterprise software within government is really something that requires a lot of different approaches. So partnerships with bigger companies that have the distribution channel, that might have those relationships, that might have those contracts, how do you actually work with them to shortcut the long procurement process? How do you leverage folks like AWS and other cloud providers that may already have a relationship so that you can, again, piggyback off of that? So I think there are a number of different ways to try to compress that timeframe. But it's not a walk in the park, Chad. CHAD: So, in that environment, how did you get started with City Innovate? How long was it until you were able to get your first real customer? And how did you bridge the gap between founding and being in the market? JAY: That's a great question. So being in the public sector, I knew that procurement is a huge challenge and also a pressure point and a leverage point to unlocking a lot of value. And so the work that we had done with startups and government the first experience that we had was amazing. We had a startup that came in and helped blind people navigate through the airport here in San Francisco SFO in four months and truly a collaboration with the startup and the airport staff. And unfortunately, when it came to procurement, it took two years for them to actually get into contract. CHAD: Wow. JAY: For a startup, that's like dog years. That's like an eternity. And so we really knew that we had to tackle that. So we introduced a methodology called challenge-based procurement that, as I spoke to earlier, is more agile, evidence-based, and outcomes-based. And that really leveled the playing field for these young companies to show that hey, we can actually go in here and help you solve that problem. You don't have to work with a big publicly-traded company to do this work and spend a lot of money. We can be more nimble and agile. And so that's really where I started to dig in deeper into procurement. And that work got federally funded because it created a lot of jobs. And we've had hundreds of startups all across the U.S. It's an international program called STIR, Startup In Residence, and really proud of that work. Our mayor, unfortunately, died unexpectedly. So we looked at hey, where do we move this program? And it did make sense for a city to manage a multi-city program, and so City Innovate came to mind. At the time, they were a non-profit. I'd been working with my co-CEO co-executive director at the time. It was a nice, beautiful transition into that. And at that time, I said for myself personally, where do I see impact, and what can I do? And for me, the idea of entrepreneurship, the idea of products making impact in government, I saw how much impact was being made. And so City Innovate has really become that vehicle for myself and the organization to really scale that idea out. CHAD: You mentioned you have a co-CEO. How did that come about? And how do you split the responsibilities between the two of you? JAY: Well, the good thing is we're really great complements. So his focus is really on go-to-market and focusing on how do we get this in the hands of our customers or prospective customers? And I've always been very interested on the product side. I was formerly a VP of product at a startup before my time in government, and so that scenario I find keen interest. And I deeply understand the personas and the use cases of government, having spent a lot of time there. And so that empathy and understanding and building a product around that and having somebody who can help get that product in the hands of government navigating through those difficult processes. It really does take that. You can have a great product, but without that ability to get it in the hands of your customers, especially with governments, it's really challenging. CHAD: Is there any in particular...like, why Co-CEO and not two other C-level roles, one of you CEO, one of you CIO? JAY: I don't think we've spent too much time debating that. And that might change, I think to your point to better describe our focus areas. Maybe my role changes to chief product officer and his to a different role title. I think if you're starting a company, you've got a lot of things to worry about. And it just seemed like a...yeah, I don't think there was much thought in it. CHAD: Yeah. That's interesting, though. You alluded to what you were doing before the City of San Francisco. Well, let's dive into that a little bit more. And specifically, what were you doing, and then why did you join the public sector? JAY: So I was VP of Product at a company called SquareTrade. It was a wonderful journey. We were working with, again, something kind of wonky and a space that was anti-consumer. It was around warranties, specifically electronic warranties. And we were in the eBay marketplace and expanded way beyond that in later years. But when I was there, we really took a contrarian perspective and being inspired by Zappos and many companies that are really focused on the consumer. We changed that value proposition to say, hey, can we build a product that people love, a warranty that actually works? And so we did crazy things like we would actually give you the money before you returned the product. We would have the shipping label. And we wouldn't ask any questions. We did amazing things. But that wasn't just because we were focused on the user experience. We also had data to back it up. We knew that, hey, there are a certain percentage of people who are going to return rocks. And there's a certain percentage of people who are going to do certain things. So we had a lot of information going in. The other thing we knew is that we could own the whole stack, the underwriting, the retailing. And we also knew the business. So that was a great experience. But I really was missing this connection to the public good and doing something that was having impact in a really tangible way. That's when I saw why don't I work for a city I love deeply and care about? And that really drove me into thinking about public service. I had some friends who were in it, and they convinced me that I should take a look at that. And I definitely have found the work that I had been doing in public service to be extremely rewarding and just a unique opportunity. Especially if you're a technologist or a product mindset or an engineering mindset, that is such a rare perspective in government, and being able to bring that in, you can do amazing things. We all know the healthcare.gov and how that was imploding and exploding. It almost brought down a presidency and administration, and it was saved. I think many people know the story, especially in your audience. That was really folks in Silicon Valley saying, "Hey, I'm going to raise my hand and volunteer my time. I might be working at a big company and making a lot of money, but I will take my time out and try to help." And they did. They turned it around. And I think that ethos and that mindset of giving back is something that's animated my interests in public sector and the fact that there's so much need, especially from the tech community, in helping the government out. CHAD: Now, you didn't get started as the City Innovation Officer. [chuckles] So you got started as the Manager of Enterprise CRM for the City of San Francisco. JAY: That's right. Yeah, it was interesting. Yeah, definitely. CHAD: I think that public sector work is maybe a little bit of a black box for people. I know it is for me. You mentioned you knew some people, but I assume that was not a political appointment job. JAY: It was not. CHAD: So, how does one get into that, find it, and get that job and that kind of thing? JAY: I think I took a very rare and uncommon path. So as you noted, I came in helping stand up a call center. So a 311 one call center which is, for the folks who don't know, 311 is for non-emergencies, potholes, et cetera, starting a business, how do I do that? So yeah, set up a CRM system 24/7. It was a great experience and actually much harder than I thought. I was working harder there than I had at the startup, so breaking some stereotypes or at least some ideas that I had in my mind. But I quickly found myself saturating that opportunity and saying, hey, what do I want to do? And this was at the time that Obama had just come into office, and he had a call to action. His first memo in office was around openness and collaboration and that I felt was really compelling to me. I had the opportunity to say, "Hey, let me reach out to folks in White House. I don't have any relationships there, but I have this badge of San Francisco." And that started me on a journey of innovation, civic innovation. And I did some really interesting things with great startups like Twitter at the time. We created a read/write API, the first of its kind in local government. Almost got fired by the [inaudible 16:45] [laughter] and trying to explain just like, why are you opening a channel into government to let people do horrible things? And so it was an interesting conversation. But Gavin Newsom was the mayor at the time then, so you can see it's going back in time. CHAD: [laughs] JAY: But my journey then sort of said, hey, let's continue building data standards and doing good work. And I was recognized by the mayoral campaigns that were running. And so they wanted to sort of say, "Hey, we need somebody in innovation in the mayor's office." So I got recruited into that role, the first of its kind in San Francisco and in the U.S. So it was just a great opportunity to really help define and set a foundation for what does civic innovation mean? What does that look like? And we had a small office, and we did some really interesting work at the nexus of collaboration. That's really what I think is what we tried to do is make government more permeable, more accessible for people who are driving innovation in their communities to be able to participate in government. Mid-roll Ad I wanted to tell you all about something I've been working on quietly for the past year or so, and that's AgencyU. AgencyU is a membership-based program where I work one-on-one with a small group of agency founders and leaders toward their business goals. We do one-on-one coaching sessions and also monthly group meetings. We start with goal setting, advice, and problem-solving based on my experiences over the last 18 years of running thoughtbot. As we progress as a group, we all get to know each other more. And many of the AgencyU members are now working on client projects together and even referring work to each other. Whether you're struggling to grow an agency, taking it to the next level and having growing pains, or a solo founder who just needs someone to talk to, in my 18 years of leading and growing thoughtbot, I've seen and learned from a lot of different situations, and I'd be happy to work with you. Learn more and sign up today at thoughtbot.com/agencyu. That's A-G-E-N-C-Y, the letter U. CHAD: If someone's interested, how might they get involved in contributing to the public sector? JAY: I think there's a couple of different ways. So one way, Chad, is that governments are often putting a lot of data out there. There has been an open data movement that we had led, and it's now a national global movement. So you can find data, and you can create a data product around that and giving more insight into visibility and into issues. You can volunteer with a specific department. They're looking for those skill sets, so you can do that. You can also look for digital services offices. So those are becoming much more commonplace in governments if that's your thing. There are definitely ways to raise your hand and try to contribute. Folks are always looking for it. And if you don't see that opportunity, make that opportunity happen. Reach out to your council member. Reach out to a department head and say, "Hey, I've got this great superpower. I want to help you do better." And I guarantee they will listen because they're often strapped for resources. CHAD: How do you know when you should pursue a more general product that might be useful to governments versus like, oh, if I could get in there and contribute? How do you make that distinction in your mind? JAY: Well, I don't think there needs to be. So you can come in and have maybe a frame of hey, let me help my local government. And you might find opportunities while you're working there. They're using Microsoft Word and Excel to do something that really should be productized so you can think about it from that frame. Or you might have built a product for an adjacent market or for another need and say, "Hey, is there an opportunity to actually reframe this product that I have in the government context?" It might be a content management system. It might be a lot of different products can be reframed in that context. So the way that we actually became a product company from a non-profit was just doing that. We got invited to bring our methodology of agile procurement. And so we had in the back of our mind this idea that I bet if we go there, it's going to be kind of dusty. There's going to be a lot of broken tools, and that was the case. They were using 40-year old technology to manage sometimes billions of dollars of purchasing. And so we saw something that you normally wouldn't have that vantage point by really collaborating and working with them. And that led to product ideas, and that we were able to co-design and co-develop that with our partner governments. And then something that I think is also unique is that they're often eager to work with you because they don't get that opportunity often to work with vendors and folks who can conjure magic in their minds, that they have a vision or idea. And you can come back in a week or a month, and you might have a working product, not just wireframes. And for them, that ability to move so quickly they haven't seen that before. And I saw that firsthand in bringing startups and governments together, the velocity and speed that startups can work with is so different. We all know that. But when they see that, they get excited. They want to work with them. They want to lean into it and figure out, hey, can I give you data? Can I give you other ways to better understand the space? Because no one's cared about this space before. So there's often a willingness to grab a hold of anyone who can actually help them solve their problems. But you have to listen, and you have to come in humble. And I'll share a story here. I created a program called Civic Bridge that brought in pro bono services from big companies like Google and McKinsey, and many others. And some folks from Google came in, and they were sharing how they have to serve everybody. Their product is really ubiquitous and has to serve everybody. They quickly got reminded that government has to serve everybody, people who don't have technology, people who aren't online, people who don't have English as their first language, and people with different disabilities. All of them are constituents. And so technology is one way to reach people. But you have to think broadly about how do you make that service or what you're offering accessible to everybody? And I think that was a humbling experience for the folks there at the table. But what I loved about that program is really this cross-pollination and also breaking down stereotypes in both directions that people sometimes have in the public sector of private sector folks because they often don't hop back and forth. If you're a public sector person, you're often in the public sector. And so being able to actually see that they're not just a bunch of capitalists, [laughs] that they're your neighbor, that these are people who do care about the community, and they're making an impact in a different way. And vice versa, that there are so many talented people in government. And the problems seem simple or seem simple to solve on the outside, but they're often wicked problems or just have a lot of complexity to try to solve. So it's great to be able to have that empathy on both sides. CHAD: Yeah, that's maybe one thing. Are there other things that you would point out that are different when creating and shaping products for the public sector versus the private products? JAY: Yeah, I think that idea of being inclusive is really important. The other one is around...and this is, I think, true even in the private sector but more so in the public sector because of the demographics that you're working with. The demographics are folks who are closer to retirement. They are not digital natives. So when you're building products, you really need to leverage mental models and use that as a way to bring them into a new experience or a new tool. And as an example, there are obviously a lot of government forms that you see, right? CHAD: Mm-hmm. JAY: And I think as a technologist or a product person, you might say, hey, let's move away from Microsoft Word or Adobe PDF or whatever you're using. We have this thing called HTML, and we can bring this online and have all these beautiful affordances. Well, that's really hard for those folks to wrap their heads around and move from something they may have been using for 20, 30 years. And so maybe that first step is not that; maybe it's online fillable PDFs that you can actually store the data in a database and shift that back. And maybe that allows them to actually move more quickly because there's less resistance both internally and for the public as well. And so we've seen that time and time again, is that hey, is there a way to make that shift into a new paradigm but do it in such a way that there's a clear connection point? And then maybe the next step after that is, yeah, we need to make sure this is mobile-ready. Let's actually make that into a responsive design and move away from that PDF. And that's something that we've learned in our own product that, hey, we need to understand deeply the products and tools that they're using today. And how do we draw those parallels and bring them into the current modern set of technologies that we're offering? So it's not always easy, but it's something that we found a lot of success leveraging those mental models. CHAD: Are there other things that you might call out as things you got to keep in mind? JAY: Well, security is often, you know, we see that everywhere with SolarWinds, et cetera. I think there's just a deeper concern of supply chain attacks, ransomware, et cetera. So you're seeing, I think across the board in enterprise as well but in government even more so really focusing on that. And I think the challenge for folks who are building products is how do you find that balance when you have to make sure that you're NIST-certified and all of the SOC 2, et cetera? How do you build a great product that is accessible that doesn't make you go through a bunch of hoops to try to get access to it? And it's not easy. So that adds a layer of complexity trying to build that out. And, Chad, I'm sure you've worked with a lot of folks who have thought about government or may have had some success with it. So it might be interesting to hear from you if there are certain patterns or product sensibilities that you've seen that have been successfully applied in the public sector realm. CHAD: Well, I think you're right about that inherent complexity or that the bar is pretty high in order to have a product which is accessible and secure. If you're building a product for consumers, you can do some of that stuff iteratively. It can be difficult to work in an agile, iterative way in a highly regulated space. And so there's maybe not even one set way that you do that. It might be different for the space that you operate in. But it is important to take a step back and say, what can we do iteratively, or what can we leave off right now because we have to do this other thing? And those will be different for every product. And I see the real mistake being not taking that step back and not really being thoughtful about how you're going to do that in the complex, highly regulated space. And this is true for healthcare and finance as well. There are certain things you've got to do. And really, you have to approach it pretty thoughtfully in order to make sure you can still work and not just default to doing everything agile. We have this concept of like the 80-20 rule, and that is sometimes really difficult to do in the public space, right? JAY: I think you're absolutely right. And I think people recognize that highly regulated markets or industries are tough to crack. And I think you're absolutely right, Chad, that you have to find that entry point where maybe you can come in and the regulations are lower for that problem that you're solving initially. And use that as a place to land and then better understand where you fit into the overall workflow. And you're able to go upstream and downstream from there. And that's a lot of what we've seen success with these young startups, and the work we're doing will come in where there's maybe not so much regulations and provide value there, build trust, and then look at the broader ecosystem or processes to say, "Hey, where can we add more value?" Yes, it might be highly regulated. But we now have a better understanding, more resources, and customers to help us educate climbing that mountain together. But yeah, I want to make sure that...the flip side of all this...so if I were listening, I'd say, "Well, it sounds like the public sector is really tough," [laughter] and it is, but it's also truly rewarding. I think being able to know that you're able to help at the scale that the government does its work is really, really rewarding. One of the founders that we helped get her first product was to help foster kids, and that foster process that we've probably all heard is really, really tough. And they brought that online, and they went from one city...they're in so many different states now serving so many people across the U.S., and they're doing really well. They're, I think, Series B or C. And it's amazing. But it took that one government to take a chance and to be able to bring all this value. So that's something that excites me is the level of impact is so significant. CHAD: On that note, you started the conversation saying that procurement was the area where you felt like you could have an impact. Do you see expanding beyond that in the future, or is that not on your roadmap? JAY: I think we have a lot to chew on. But like a lot of product folks, we've got ideas that are further out. What I'm seeing in the government space when we talk about digital transformation...in the government context, you're often talking about PDFs and Microsoft Word documents, et cetera. So I think for us, we're really excited about is there a new way to think about documents in a way that works for governments? They're used to Microsoft Word. But is there more that can be done there to create more affordances, to create more powers that they just don't have today? And they're using Post-it Notes or whatever it might be to try to address those shortcomings. CHAD: Everything is going to be marked down in GitHub eventually. [laughter] JAY: Yes, we do need to introduce Markdown or just plain text, maybe. Why are these contracts locked up in Microsoft Word? Yeah, that's something that's a pet peeve of mine as well. I spend a lot of time in open data. And let's not use proprietary formats. Let's use something that folks understand. But the world is changing, which is great. We're seeing more governments using JSON. And one of the things that I'll share is that when you're building a product for government, you do have to think about the data component because that data doesn't belong to you; you're really stewards. That data belongs to the government and its constituents. So that's a different way of thinking because often, private companies are trying to monetize the data that they're having. So you have to have a much more sort of a frame that you're a custodian. CHAD: I think that's one of the things that can get a little lost, whether it be bureaucracy or politics or whatever but this idea that there is a community here. It is the community in which you live. You said that what inspired you to get involved was wanting to contribute back to a city that you love. It's easy for that to get lost in everything. JAY: Yeah. And that's my call to action to your audiences. Sort of touching upon our earlier points in our conversation, find a way if you have that means, and ability, and interest to make your community better. It might be something just for your city, or it might be something bigger. And I've seen so many people have good ideas. But to your point, how do you actually convert that good idea into something that's valuable and used by the community? And hopefully, this conversation is helping people and inspiring them to raise their hands and knock on the door. I think you'll see folks on the other side giving you a warm reception. They're very hungry and eager for people who have the capabilities of product and engineering and that type of talent to come to the table and help them. CHAD: That's great. If folks want to get in touch with you or find out more about City Innovate or STIR, too, where are the places where they can do that? JAY: They can go to our website cityinnovate.com. They can also go...I've got my own personal website, jaynath.com. And I'm very open. I have been since my days in public service. I'm still very accessible, maybe not as responsive as I used to be, just with all that work of being a founder. But if you're interested in this space, I always want to give back because we need great people with great talent working in the public sector, whether it's for government or within government or building a product for government. CHAD: Awesome. Jay, thanks very much for stopping by and sharing with us. JAY: Thank you so much, Chad, for the opportunity to share the work that we're doing. CHAD: You can subscribe to the show and find notes and a transcript for this episode at giantrobots.fm. If you have questions or comments, email us at hosts@giantrobots.fm. And you can find me on Twitter @cpytel. This podcast is brought to you by thoughtbot and produced and edited by Mandy Moore. Thanks for listening and see you next time ANNOUNCER: This podcast was brought to you by thoughtbot. thoughtbot is your expert design and development partner. Let's make your product and team a success. Special Guest: Jay Nath.

On this episode of Investor Connect, Hall welcomes Redg Snodgrass, Founder, Chairman, and CEO of 5of5.vc.5of5.vc is a partnership of multi-exit founders across a range of industries including Saas, e-commerce, mobile, wearables/IoT, logistics, fintech, and APIs. As senior-level subject matter experts and analysts, 5of5.vc provides market intelligence, actionable recommendations, and skilled support around the 5 core elements of a business: technology/product, marketing/PR, sales/business development, operations/finance, and culture and hiring.  With over 15 years of experience in early-stage technology for startups and large corporations, Redg has leveraged an appetite for business development around large distribution technology. His early successes focused on building strong senior collaborative teams for large new technology ecosystems around mutually respectful business models - first with Squaretrade, then with Skout, Alcatel-Lucent/Bell Labs Global Telecom API business, Taploid, Wearable World IOT / ReadWrite, and Sheeva.AI. Redg is best known for working with founders on their business tech stack, helping them identify the right people/partners to make their business work, and helping them identify the right sources of capital to successfully grow their business.  Redg discusses crowdfunding as an investment option and fundraising tool, how crowdfunding cooperates/competes with angel and venture capital funding, and much more. You can visit 5of5.vc at , and via LinkedIn at .  Redg can be contacted via email at redg@5of5.vc, and via LinkedIn at .  _________________________________________________________________________ For more episodes from Investor Connect, please visit the site at:    Check out our other podcasts here:   For Investors check out:   For Startups check out:   For eGuides check out:   For upcoming Events, check out    For Feedback please contact info@tencapital.group    Please , share, and leave a review. Music courtesy of .

Sangeetha Raghunathan is a member of the executive team and as General Counsel, CCO, and Head of Government Relations for Earnin, a financial services app financed by Andreessen Horowitz and other investors. Her experience covers a broad range of areas relevant to technology-driven companies at all stages of development and she is sought out by boards and investors consistently to collaborate on business structure and strategy for companies or business units in disruptive and unproven industries with unclear or evolving regulatory oversight. She also has expertise in recruiting, building and managing teams, including key players who can support robust growth in a start-up environment. Prior roles include General Counsel for Indiegogo, Deputy GC for Squaretrade (acquired by Allstate for $1.4B), in-house positions at Disney Interactive and Visa, and Deputy Attorney General III (and lead counsel for multi-state corporate fraud and antitrust cases) at the California Office of the Attorney General. She also has a master's degree in Public Health and a bachelor's degree in molecular and cellular biology In this episode we discuss Sangeetha's career and her journey from antitrust litigation to privacy and fintech. Where did she begin her legal journey? How did she transition to the startup business? What parts of litigation does she find helpful for a big company but also for a startup? What attracts her to fintech? How do you go about building your legal team? How do you align yourself with a business to help it to scale up as a legal professional? How do you build trustworthy relationships with your colleagues?

Hey Geeks. This week we talked about the Ubisoft's Forward event, Far Cry 6 outrage, CWs Batwoman, the PS5 controller, xCloude will be included with Ultimate Game Pass, Microsoft ending manufacturing of the Xbox One, and SquareTrade customer service. We also give our thoughts thus far on Ghost of Tsushima.         Close: "Screaming at the Wailing Wall" by Flogging Molly

Today's interview is with Steve Sims, Chief Design Officer & Founder of Behavior Lab at Badgeville, the number one gamification platform for enterprises. Steve joins me today to talk about Badgeville, the work they do, customer loyalty and the motivation and psychology behind loyalty programmes. This interview follows on from my recent interview: Customer loyalty is becoming a collective experience – Interview with Steve Abernethy of SquareTrade – and is number 112 in the series of interviews with authors and business leaders that are doing great things, helping businesses innovate, become more social and deliver better service.

Today's interview is with Steve Abernethy, Executive Chairman andCo-founder of SquareTrade, the leading extended warranty service provider for consumer electronics and appliances. Steve joins me today to talk about SquareTrade, why they have made their company's focus customer happiness, how they've made a traditionally ‘uncool' sector cool and how customer loyalty is changing. This interview follows on from my recent interview: Customer insight, big data and the bigger skills gap – Interview with Vivek Jetley of EXL – and is number one-hundred and eleven in the series of interviews with authors and business leaders that are doing great things, helping businesses innovate, become more social and deliver better service.

Todays episode we speak with Jason Siciliano who is the Creative Director at SquareTrade, and founder of ModernCopywriter.com. WE talk about content marketing, copywriter portfolios, and destroying digital devices for research.

This week on the “Marketing Today,” podcast, Alan talks with Ty Shay, global chief marketing officer for Norton LifeLock, which was acquired by Symantec two years ago for $2.3 billion. Shay’s career as a marketer began somewhat unconventionally. After earning a degree in accounting and serving a brief stint in investment banking, Shay returned to the classroom for a Stanford MBA. After cutting his marketing teeth at P&G, Shay subsequently served in chief marketing roles with SquareTrade and Hotwire before joining LifeLock. He also currently serves on the board of directors for the Ad Council. During the course of their discussion, Shay explains his concept of marketing jiujitsu and why, sometimes, it’s a good idea to “turn off” your marketing efforts. He also talks at length about performance storytelling — its key elements and how it can be successfully implemented — and the impact of losing his father at an early age. Shay also offered his perspective on the future of marketing: “I think it’s going to continue to be about accountability,” said Shay. “I think it’s going to continue to be where if you don’t really have first-party data and can’t really own your data and your customers, I think you’re going to be in trouble. So I think you’ll continue to see that evolution of marketers.  Really, I think, the successful marketers will have to be able to not choose between being a brand marketer or a performance marketer. I think you’ll have to be a performance storyteller going forward.” Highlights from this week’s “Marketing Today” podcast include: Ty Shay’s unconventional path to a career in marketing. (1:23) “Let’s just turn the marketing off and see what happens.” — Shay explains the secrets of marketing jiujitsu. (5:21) Is Ty Shay a marketing Jedi? (12:57) “I thought the story they were telling was overly complex.” — Shay on how he utilized performance storytelling when he joined LifeLock. (18:17) The three-step framework of performance storytelling. (22:20) The two core competencies necessary for successful performance storytelling. (25:47) Shay embraces a growth mindset. (37:44) Just Do It: Shay admires Nike’s work featuring Colin Kaepernick. And he thinks Southwest Airlines and Geico are two brands that “really know who they are.” (42:45) Links to other resources mentioned: Mindset: The New Psychology of Success (Book Mentioned)   Support the show.

Feeling burnt out in the tech world? This episode of the Girl Geek X podcast is for you. This time, the Girl Geek X team looks into tech leavers, from what makes them want to leave to how to inspire them to stay. Featuring speakers from SquareTrade and Kapor Center. Hosted by Angie Chang and Sukrutha Bhadouria. Gretchen DeKnikker will be back soon! Produced by Rachel Jones. Recorded by Eric Brown. Featuring Claire Hough, Lili Gangas, and Rija Javed.Support the show (https://girlgeek.io/attend/)

Amazon acquires mesh WiFi maker eero; Cord cutting speeds up in 2018; Saving on Spectrum Internet; Adding WiFi to your car; Samsung opens 3 new retail stores; How to disable Bixby on a Note 9; SquareTrade acquires on-demand screen repair company iCracked; Ring wants you to share your video doorbell with the police; Kroger debuts its own mobile payment system.Rich DeMuro talks tech and answers listeners questions.Follow Rich on Social Media:Facebook: http://facebook.com/RichOnTechTwitter: http://twitter.com/richdemuroInstagram: http://instagram.com/richontechEasy ways to listen on your phone or smart speaker:"Hey Google, Play the Rich on Tech Podcast""Hey Siri, Play the Rich on Tech Podcast""Alexa, Enable the Rich on Tech Flash Briefing"Subscribe to the Rich on Tech Podcast! Tech news, cool apps and info everyone can use!

Ever wondered how to find a mentor? Struggling with how to balance mentoring others with your own growth? The Girl Geek X Team has the answers. For the first episode of the Girl Geek X Podcast, the Team digs into the topic of mentorship. Featuring speakers from Guidewire, AppLovin and SquareTrade. Hosted by Angie Chang, Sukrutha Bhadouria and Gretchen DeKnikker. Produced by Rachel Jones. Featuring Sandia Ren, Lerk-Ling C., Eileen Maier, Alice Guillaume, Katie Jansen, and Claire Hough. Support the show (https://girlgeek.io/attend/)

Today's episode of Marketing Trends features part 2 of our interview with Ty Shay (Twitter: @tyshay), global CMO of Norton Lifelock. Ty is a Silicon Valley veteran who has served as CMO of multiple great tech companies including Hotwire and SquareTrade, and was the founder and CEO of FanIQ, a social sports gaming site. He is also on the board of directors of the ad council. On this episode, Ty explains his original theory of performance storytelling, and gives tips on career management for marketers. Again, this is part two of a two-part interview, so if you want to go back and listen to part one, it just the previous episode in this feed. Marketing Trends is brought to you by our friends at Salesforce Pardot, B2B marketing automation on the world's #1 CRM. Are you ready to take your B2B marketing to new heights? With Pardot, marketers can find and nurture leads, close more deals, and maximize ROI. Learn more by heading to www.pardot.com/podcast. To learn more or subscribe to our weekly newsletter, visit MarketingTrends.com.

Today's episode of Marketing Trends features an interview with Ty Shay, Global CMO of Norton Lifelock. Ty is a Silicon Valley veteran who has served as CMO of multiple great tech companies including Hotwire and SquareTrade, and was the founder and CEO of FanIQ, a social sports gaming site. He is also on the board of directors of the ad council. On this episode, Ty and Ian discuss how to create a campaign that will stick in people's minds, how marketers misunderstand their basic function, and why Ty thinks you should turn off your marketing. Marketing Trends is brought to you by our friends at Salesforce Pardot, B2B marketing automation on the world's #1 CRM. Are you ready to take your B2B marketing to new heights? With Pardot, marketers can find and nurture leads, close more deals, and maximize ROI. Learn more by heading towww.pardot.com/podcast. To learn more or subscribe to our weekly newsletter, visit MarketingTrends.com.

Open source software is secure and it isn't secure. There's no one-size-fits-all statement about security. Both open source and proprietary applications are like Schrödinger's cat, simultaneously secure and not. Let's visit a recent conference by the Linux Foundation and learn more about security. In Short Circuits: The Federal Communications Commission wants to fine an Arizona company more than $37 million for making fraudulent robocalls. The password has a lot of enemies and this week Microsoft, Google, and Yubi all announced ways to kill reliance on passwords. The next time you experience network problems, consider using Microsoft's PowerShell to investigate. In Spare Parts (only on the website): This week (39 years ago) CompuServe introduced email to the general public and they even trademarked the name "Email". • Hardware insurance company SquareTrade says the latest phones from Apple do survive being dropped into a vat of beer, but not being dropped onto the floor.

SquareTrade takes a look at just how durable the new iPhone Xs and Xs Max are with a string of drop and break tests. Learn how the devices fared and how there are differences in durability between the smaller and larger models.iPhone Breakability report and pictures:http://richontech.tv/2018/09/apple/new-iphones-are-apples-strongest-yet-but-still-shatter-on-impact/Follow Rich on Social Media:Facebook: http://facebook.com/RichOnTechTwitter: http://twitter.com/richdemuroInstagram: http://instagram.com/richontech Easy ways to listen on your phone or smart speaker:"Hey Google, Play the Rich on Tech Podcast""Hey Siri, Play the Rich on Tech Podcast""Alexa, Enable the Rich on Tech Flash Briefing"

Today’s guest is David Lahme, co-founder of Tradeport. David has built this nationally recognized reverse logistics provider focusing on a completely integrated returns management and processing solution for major E-commerce, retail, OEM, and distribution supply chain partners, including: JET, Sennheiser, Sears, Accell NA, SquareTrade and GoWireless. He is a highly effective executive with proven experience in business strategy, sales and development, partnership alliances, and client account management. Here’s a glimpse of what you’ll learn: [0:45] Jeremy introduces his guest, David Lahme and he shares why Tradeport started. [1:15] How Tradeport serves their clients. [1:45] Who should use Tradeport? [2:15] Mistakes ecommerce sellers are making. [2:45] David shares how Tradeport creates success stories. [3:00] David’s proudest milestone for Tradeport. [3:30] How Tradeport helps ecommerce leaders. In this episode… How can you and your organization identify and take advantage of a massive vacuum on the marketplace and seize that opportunity to serve your clients and customers in a unique and meaningful way? What would that type of innovation look like? On this episode of Inspired Insider, you’ll hear from business leader and innovator David Lahme. David shares the story of how Tradeport jumped on the opportunity to help ecommerce sellers by providing product return solutions. Discover why Tradeport is going on 15 years strong as an important part of the ecommerce community. You don’t want to miss this fascinating episode! Many ecommerce businesses do not have a return policy in place, they find themselves at the mercy of third party return facilities that end up being a hit or miss quality. What is the solution for these hardworking and innovative ecommerce businesses? On this episode of Inspired Insider, you’ll hear from business leader, David Lahme as he shares how Tradeport is working hard to earn the trust and business of ecommerce businesses for all of their needs regarding returns. What can you learn from Tradeport’s helpful and business forward approach? Find out on this engaging episode featuring David! How can you set your business apart from the rest of the crowd? What will it take for you to become the go-to business in your industry? On this episode of Inspired Insider, David Lahme shares how he and his team at Tradeport have made a name for themselves in the ecommerce industry when it comes to handling returns. For David, it all comes down to providing enormous value to his clients, he prides himself in the fact that they are able to help many of their customers recoup value from products that they normally would have lost. What can you learn from Tradeport’s fierce commitment to serving their clients with excellence? Learn more on this helpful episode! Resources Mentioned on this episode www.tradeportusa.com   Sponsor for this episode This is part of the Prosper Show Ecommerce Mastery Series where top Sellers and Experts teach you what really works to boost your ecommerce business. They have an amazing conference with some of the top Amazon sellers and industry leaders. *************** Rise25 is where entrepreneurs of 6,7, and 8 figure businesses come together live and in person every few months to solve their biggest business challenges through this high-level Mastermind group. Each member leaves each week with lifelong friendships and actionable steps to take their business to the next level. Check out Rise25.com - a group run by myself and cofounder John Corcoran. Rise 25 is application only.

So, you want to get a new iPhone? Check out our tips for preparing and upgrading to the next new thing! Listen to considerations, trade-offs, and thoughts on the future of the iPhone user experience as Dave and Melissa discuss the September 12 “Apple Event." Full show notes are at InTouchwithiOS.com Apple Event Breakdown The Apple Event was on Tuesday, September 12, 2017. You can watch it here. Steve Jobs Theater & Apple Campus access were announced and a virtual tour was shown. Apple Retail no longer calls their spaces “stores” but instead they will now be referred to as Town Squares & Plazas. Apple Watch Series 3 with cellular was announced. Heart health is a major area of focus, specifically atrial fibrillation (“afib”) for the future of watchOS. Here is a link to the heart study. Apple TV 4K was announced and pricing for the prior models has dropped. It promotes stunning HDR display for the visually astute. New iPhones announced: iPhone 8 & iPhone 8 Plus to join the existing lineup. We discuss Face ID in an overview addressing popular concerns. We recommend listening to John Gruber’s “200: Episode Cc’, with Special Guest Craig Federighi” How to Pick Out an iPhone That's Right for You “Compare iPhone models” — Apple We discuss factors you should consider when purchasing a new iPhone: size of the hardware, what kinds of cases will fit, storage capacity, timing, cost, and protection. Refurb Tracker is a good resource for tracking when refurbished iPhones & iPads (and other Apple gear) go on sale B&H Photo is a good place to order online because they do not charge sales tax or shipping Apple provides for an Education Discount, but your school must be participating in the program. Be sure to consider protecting your investment by reviewing warranty and insurance plans. Look at your carrier’s offering and compare the features and cost to AppleCare or SquareTrade. Some carrier plans cover theft while others only cover specific types of damage. Is it a trade-off or a true disadvantage? Face ID vs Touch ID — you can unlock your iPhone more discreetly with Touch ID vs Face ID. How often is this a need to the point where it becomes a disadvantage for you? Wireless Charging with Qi — how often do you find yourself using your iPhone while it’s plugged in and charging? Tips for Preparing to Upgrade to iOS 11 1. Get to know new features before you upgrade. “What’s new in iOS 11” — Apple Watch Dave’s video 2. Update your security to 2-Factor Authentication. 3. Use iMazing to back up and even upgrade your device to iOS 11. • Contact: email us • like our Facebook page, tweet @InTouchwithiOS, @TheMacMommy or @daveg65 • Meta: ITWIOS 013 The Future of iPhone was recorded September 20, 2017. “Please Listen Carefully” by Jahzzar is licensed under CC BY-SA 4.0. In Touch with iOS is an independently produced podcast, publication and social identity and has not been authorized, sponsored, or otherwise approved by Apple Inc. iOS is a trademark or registered trademark of Cisco in the U.S. All other Apple Inc. trademarks discussed are property of Apple Inc. A full list of Apple trademarks is available here. Sometimes we use affiliate links for products in show notes. Unless otherwise noted, these products or services are not a sponsor. Your patronage helps to support our content production at no additional cost to you and does not alter our honest opinion of said product or service.

On this week's all-star episode, commentator Kirk McElhearn, Macworld's "iTunes Guy," explains why he decided to return his new iPhone 6 and revert to his iPhone 5s. He also wonders whether Apple's recent highly-publicized missteps are caused by taking on too much too quickly. You'll also hear about some real world tests of the ability to bend an iPhone 6 Plus from Jessica Hoffman, from SquareTrade, a company that provides extended warranties for a wide array of tech gear. In the third segment, we'll be joined by Avram Piltch, the Online Editorial Director for Laptop magazine, who delivers a preview of the next major upgrade to Windows, known as Windows 10. Why did Microsoft skip a version, and what are the most compelling new features, in addition, of course, to restoring a standard Start menu?

Bendgate! Some say it’s Antennagate 2.0, but is there a legitimate issue happening here? We’ll tell you what we think about these “bent” iPhones… Then, we’ve used it for a whole week—catch our updated impressions of iPhone 6. Plus, why you should hold off on installing iOS 8.0.1, and what you can do if you already have. And finally, it’s not just the big screen, there might be another reason the iPhone 6 has been impossible to buy. We’ll tell you our stories from launch day… Thanks to Lynda.com for sponsoring this episode!  With almost 3000 high quality video courses taught by industry-leading experts, Lynda.com will help you master virtually any application, all on your own time and at your own pace.  Learn all you want for free for 7 days with a free trial.  Try it now at Lynda.com/CultCast And to Smile Software!  Did you know that, with PDF Pen Scan+ and your iPhone or iPad, you can easily scan your paper documents into single or multi-page PDFs?  You can OCR them as well so they’re fully searchable when you need to hunt them down. See it in action at Smilesoftware.com/cultcast.   Get bent: The shocking history of bent smartphones Read more at http://www.cultofmac.com/297404/get-bent-shocking-history-bent-smartphones/#meDRYmDMUlBTZRd6.99 Insane stories of launch day iPhone 6 in final approval stage ahead of China launch Read more at http://www.cultofmac.com/297322/iphone-6-final-review-stages-ahead-china-launch/#zZ47kGckfiQhG27u.99 iPhone 6s being sold for insane amounts of money in China http://www.washingtonpost.com/blogs/worldviews/wp/2014/09/22/iphone-6s-being-sold-for-insane-amounts-of-money-in-china/ Casey Neistat’s NYC iPhone line video:  https://www.youtube.com/watch?v=Ef_BznBwktw Leander’s review of the iPhone 6 Read more at http://www.cultofmac.com/297034/review-iphone-6/#RSoyXoTeRuuzASFx.99 Buster’s review of the iPhone 6+ (discussion) iPhone 6 Plus has best LCD display you can hold in your palm - busterRead more at http://www.cultofmac.com/297186/iphone-6-plus-best-lcd-display-can-hold-palm/#RU6tYk5QOBeq5KiV.99 This killer trick will charge your iPhone 6 in half the timeRead more at http://www.cultofmac.com/297300/killer-trick-will-charge-iphone-6-half-time/#tJhXMzxHHd6iUhjT.99 Applecare Plus, Squaretrade, or no insurance? (discussion)

  Tii - iTem 0246 - iOS 6.0.1 and 6.1 beta   Links Mentioned in this Episode: Today's Sponsor is SquareTrade - www.squaretrade.com/tii   How to update the iPhone 5 to iOS 6.0.1  What’s new in iOS 6.1 beta Podcasts for iPhone Top 10 reasons why an iPad is a great Christmas gift for your kid Apple ran out of iPad minis iPad Mini Review Roundup - WSJ iPad mini review roundup Phil Schiller clarifies iPad mini has stereo speakers iPad Mini Teardown - iFixit Will Sprint iPad Get Unlimited Data?  Deciding On a 4G Operator for Your iPad Mini IPad Mini greeted by shorter lines - chicagotribune.com Sprint announces new no-contract data plans Buyer's remorse on 3rd-gen iPad? iOS Benchmarks - Geekbench Browser iPad 4th gen gets benchmarked AT&T: Our iPhone 5 did twice as well as Verizon Street Tweaks iPhone, iPad Numbers Apple Reports Fourth Quarter Results AT&T's Management Discusses Q3 2012 Results Sprint Nextel Management Discusses Q3 2012 Results iPhone 5 will go on sale in India Lawsuit Happy Apple May Not Be Able To Sell iPhone In Mexico GIZMODO - Siri vs Google Voice Search Apple - Samsung/Apple UK judgment Apple ordered to remove "untrue" anti-Samsung claims  UK court orders Apple to rewrite website statement Revised Apple statement on iPad “copying” iPad mini Drop and Dunk Test vs. Nexus 7 and iPad 3 iOS VP Scott Forstall and head of retail John Browett leaving Apple Senior VP of iOS Scott Forstall is out at Apple Mod iPhone 4/4s car cradle with Lightning to 30pin adapter for iPhone 5 Rocking Chair with an iPad Dock that Charges Your iPad Radio Alarm Clock - Listen to 50,000 stations This Dead-Simple Idea Could Fix iPad’s Lousy Typing New 12W USB Adapter Will Charge iPads Faster     Apps Mentioned in this Episode: Tii App Reason Retouch DAfont.com Artstudio Screencaster - iPad Screencaster - iPhone ASE - All Seeing Eye Dickie Knee Whacker Google Search Radio Alarm Clock Podcasts

Tii - iTem 0244 - As Subtle as a Brick through a Stain Glass Window   Links Mentioned in this Episode: Today's Sponsor is SquareTrade - www.squaretrade.com/tii   Apple Announces October 23 Special Event  Apple Likely to Unveil "iPad Mini" at October 23 Event  iPad Mini pricing appears Here’s The Pricing On The Surface Tablet SNL skit skewers complaints about the iPhone 5 New iPhone 5 case offers to fix purple flares iPhone 5 traffic volume already surpasses Samsung's Galaxy S3 Solving iOS 6 Battery Drain Problems Teardown of Apple's new iPod touch Apple ships mic-less EarPods with new iPod Touch Apple executive e-mail explains new iPod's missing light sensor Apple offers targeted ad opt-out HiLO Lens  — Kickstarter $41 million can't buy success as Color app finally gives up | The Verge Color Labs To Be Acquired By Apple Sprint reportedly agrees to sell 70 percent stake to Softbank Verizon Discusses Q3 2012 Result Verizon results to provide early peek at Apple iPhone 5 sales Verizon Profitability Surges as Bills Rise on IPhone iOS 6 Jailbreak: Redsn0w Updated To v0.9.15b1 The challenges of jailbreaking iOS 6 Dev-Team Blog - Restoration reinvigoration Mod iPhone 4 car cradle for a iPhone 5 iPhone sat in 6 feet of water for 6 months Apple Forced to Run Public Apology in 14pt Arial FAB Universal Celebrates New Ticker and Name Change With Huge Event     Apps Mentioned in this Episode: Tii App Garageband Doodle Buddy Desk Calc Anti-Snooze Puzzle Farm Imagination WeeTrackData - Cydia Dataman Onavo Find My iPhone NodBot LouderLogic

Tii - iTem 0243 - Inspector Number 5   Links Mentioned in this Episode: Today's Sponsor is SquareTrade - www.squaretrade.com/tii   What's really going on at Apple's iPhone 5 factory in Zhengzhou, China Apple Store App Updated for iPhone 5 - Mac Rumors Rumor: iPad mini invitations set to be mailed out Oct. 10 New iPad With A6 Based Processor Appears In Analytics App  Apple iPhone 5 to launch on regional U.S. carriers  iPods arrive while waiting for iPad Mini | CNET Apple Financial Results - Q4 2012 Apple to release iPhone 5 sales and 2012 earnings on Oct. 25 Apple Publicly Responds to Complaints of Purple Lens Flare on iPhone 5 Photos iPhone 5 time and date issues: Apple Support Communities What’s Behind Mysterious Cellular Data Usage in iOS 6? iPhone 5 carrier update fixes bug causing cellular data use while on Wi-Fi Rogers, Bell and Telus Users Affected by Cellular Data Used Over Wi-Fi Bug  Where To? will make you feel better about Apple Maps | TUAW Apple TV adds shared Photo Streams, simpler account switching — Apple News, Tips and Reviews Podcatcher App Showdown - AppAdvice Podcasting 101: iOS podcasting apps - Gigaom Netflix "Just For Kids" Now Available On iPad Street View for Google Maps web app goes live 60% of iPhones on iOS 6 Dashboards | Android Developers Motorola Atrix 4G will not be upgraded  Motorola Pulls A Sony: Atrix 4G Won’t Be Getting Ice Cream Sandwich GrainBender Protests Apple Patent Abuses Kickstarter Is Not a Store Tabzu — Kickstarter AirBridge — Kickstarter iControlPad 2 — Kickstarter Meet Duo Gamer - forbes Sharp Now Producing 'Adequate Volumes' of iPhone 5 Display Lab Tests: iOS 6 and iOS 5 performance differences iPhone 5 Jailbreak Successfully Achieved On Launch Day How hackers will jailbreak the iPhone 5 | ExtremeTech T-Mobile stores now stocking iPhone 5-friendly nano-SIMs ABC iPad Tracked to TSA Agent's Home iCloud to drop former MobileMe users from 25GB to 5GB iCloud: Extended complimentary storage for former MobileMe members iOS 6 ships with WiFi plus cellular feature missing | TUAW iPhone User Guide for iOS 6 now available as an eBook | TUAW   Podcamp Topeka   App Mentioned in this Episode: Tii App Garageband Snapseed Instaframe Desk Calc Colorprotect Where To? Downcast Instacast Podcasts App RSS Radio iCatcher Pocketcasts Podcruncher Netflix - iPad

Tii - iTem 0242 - Tim Cooks Letter   Links Mentioned in this Episode Today's Sponsor is SquareTrade - www.squaretrade.com/tii   Apple - Press Info - iPhone 5 First Weekend Sales Top Five Million Android 4.1 Jelly Bean user base grew 1,500% in two months | Android Community Early adopters experiencing issues with Apple’s iPhone 5 iPhone 5 defective camera thread (purple flare) - AnandTech Forums The Weirdest Thing People Hate About the iPhone 5 Verizon: Our iPhone 5 SIM Slot Will Never Be Carrier Locked Apple - iPhone 5 - View all the technical specifications. Verizon Leaving iPhone 5 SIM Slots Unlocked as Required by FCC  iPhone 5 clears first regulatory obstacle in China | ZDNet iPhone 5 Teardown - iFixit Apple CEO Tim Cook's letter: "We fell short" Apple - A letter from Tim Cook on Maps Apple-Google Maps Talks Crashed Over Voice-Guided Directions 3 Reason Not To Downgrade iOS 6 To 5.1.x iPhone 5/iOS 6 can stop advertisers tracking you Thousands brawl at Foxconn factory in China Chinese electronics factory closed after 2,000 riot  Foxconn factory reopens after brawl  AnandTech - The iPhone 5 Performance Preview iPhone 5 Zips Past Galaxy S III in Speed Test iPhone 5 vs. Galaxy S3, Which Is Faster? iPhone 5 S III Display Shoot-Out iPhone 5 vs Samsung Galaxy S3 Drop Test SquareTrade's iPhone 5 vs. Samsung Galaxy S3 Face How to transfer your most important data from Android to iPhone       Apps Mentioned in this Episode: Tii  Garageband Aviary Desk Calc ColorProtect WolframAlpha Garmin USA Waze

Tii - iTem 0241 - iOS 6.0   Links Mentioned in this Episode: Today's Sponsor is SquareTrade - www.squaretrade.com/tii   Apple - Press Info - Apple Introduces iPhone 5 Small Carriers Nab the iPhone 5 AnandTech - iPhone 5 Memory Size and Speed Revealed AnandTech - The iPhone 5's A6 SoC iPhone 5 Benchmarks Appear in Geekbench AnandTech - iPhone 5/A6 SunSpider Performance iPhone 5 will not support simultaneous voice and data on Verizon iPhone 5 won't support simultaneous voice and data on Sprint Apple's iPhone 5 puts Europe in 4G slow lane AT&T: iPhone 4S users won't get discounted pricing for the iPhone 5 iPhone 5 Unlocked U.S. Pricing Apple iPhone shipment dates slip on first day of presales Apple says it's 'blown away' by iPhone 5 preorders Apple: iPhone 5 pre-orders topped 2M in 24 hours iPhone 5: Review Roundup Video: Fox News Thinks The iPhone 5 Has Laser Keyboard RJCooper Lightning to HDMI and Lightning to VGA adapters are on the way Third-party Lightning to 30-pin adapters AT&T - eligibility requirements for unlocking iPhone Waiting for Apple's China Play China Unicom to have iPhone 5 by end of 2012 iControlPad 2 — Kickstarter iExpander — Kickstarter MARTIAN – Voice Command Watches Apple's iPod touch pricing doesn't leave space for the iPad mini This is How Apple Planned Its Global LTE Reach That didn't take long: iOS 6 already jailbroken Google Maps War With Apple Is Over - Google Won The Amazing iOS 6 Maps This Carrier Wants the iPhone Tomorrow T-Mobile Awaits iPhone 5 Nano SIM Card Addition Google acquires Apple’s favorite iPad app Jimmy Kimmel Trick Apple Fans Turn Samsung's iPhone 5 Attack Ad on Its Head Chinese Blog Leaks iPad Mini Photos. Does Podcasts App Suck Cellular Data   Apps Mentioned in this Episode: Tii App Garageband Music Studio StudioMini XL FL Studio Amplitube VocaLive Auria Photoshop Touch Philosophers Game Check Me Out Hand Free Control - Cydia Wunderlist vBrowser