Business Problems Solved Podcast

Lee reflects on the journey of creating the podcast over the past six years and 330 episodes. He expresses deep gratitude for the impact the podcast has had on both his life and the lives of listeners, sharing how it has fostered connections and personal growth. Lee announces the conclusion of the Business Problem Solved podcast, not as an end to his podcasting journey, but as a transition to a new venture: The People Puzzle Podcast, which will align with his upcoming book, "The People Puzzle." This new podcast will focus on four key themes: alignment, relationships, feelings, and leadership, aiming to provide targeted support and insights for listeners. Lee encourages his audience to stay subscribed for this exciting new chapter while expressing his heartfelt thanks for their support throughout the years. KEY TAKEAWAYS Transition to a New Podcast: The Business Problem Solved podcast will be concluding, but a new podcast titled The People Puzzle Podcast will be launched, focusing on themes related to the speaker's upcoming book. Focus on Key Themes: The new podcast will explore four main themes: alignment, relationships, feelings, and leadership, which are referred to as the four pieces of The People Puzzle. Personal Reflection and Growth: The podcasting journey has been a deeply reflective and humbling experience, providing valuable insights and personal growth over the past six years and 330 episodes. Gratitude for Audience Engagement: There is a strong appreciation for the audience's support, including their messages and feedback, which have contributed to the speaker's learning and connection with others. Anticipation for Future Content: Listeners are encouraged to stay subscribed to the current podcast feed, as they will automatically receive the new content when it launches, ensuring continuity in the speaker's message and mission. BEST MOMENTS "This process of recording this podcast has been the most reflective, insightful experience that I've ever had." "I've decided to stop recording the Business Problem Solved podcast for a few reasons." "I want to impact and help more people because I want to really double down on what's important to me." "The new podcast is going to be called The People Puzzle Podcast, because the book is called The People Puzzle." "Thank you from the bottom of my heart for just everything that this podcast has enabled and provided for me." HOST BIO You can contact Lee Houghton on 07813342194 Lee@leehoughton.com https://www.linkedin.com/in/lhoughton/ For the last 15 years, I have been a multi-sector internal or external business improvement consultant, building the improved capability of individuals, teams and businesses. In my spare time, I enjoy spending time with my two young children Jack & India. I also enjoy listening to and reading business & personal development material. Lee Houghton is “THE Business Problem Solver”, a Management Consultant, CX Specialist and Keynote Speaker.

Lee talks about the dynamics of high performing teams, challenging the common saying, "there's no I in team." He emphasises the importance of recognising individual differences within a team, including diverse perspectives, communication styles, and motivations. Lee discusses how understanding these differences can enhance team collaboration and performance. He introduces the concept of the four C's of human relationships—connect, converse, collaborate, and celebrate—and highlights the significance of aligning intentions in conversations. By fostering deeper connections and being aware of individual needs, leaders can create an environment where team members feel valued and motivated to achieve collective goals. Tune in for practical insights on building effective teams and enhancing interpersonal relationships in the workplace. KEY TAKEAWAYS Embrace Individual Differences: High performing teams are composed of diverse individuals with varying perspectives, experiences, and communication styles. Recognising and understanding these differences is crucial for team success. The Four C's of Human Relationships: Building strong relationships involves a cyclical process of connecting, conversing, collaborating, and celebrating. Finding common ground is essential for deeper engagement and rapport. Motivation and Communication Styles: People are motivated differently—some move away from pain while others move towards pleasure. Understanding these motivations, along with individual communication preferences, can enhance team dynamics and effectiveness. Aligning Intent in Conversations: In interactions, it's important to align your intent with the other person's needs, whether they seek help, support, or simply want to be heard. Misalignment can lead to conflict and misunderstandings. Vulnerability and Leadership: Effective leadership may require being vulnerable and showing care for team members. Leaders should also be mindful of their own communication styles and adapt to better connect with their team. BEST MOMENTS "There is no I in team... However, to create a team, it is important that you recognize it is made up of a lot of eyes, a lot of individuals." "If you can understand which is the dominant preference of each person, then that allows you to change your conversation style." "We need to connect. We need to understand ourselves and understand others." "The way that we connect is we find things in common, which requires us to ask better questions." "If the other person wants to be heard, then you need to listen." HOST BIO You can contact Lee Houghton on 07813342194 Lee@leehoughton.com https://www.linkedin.com/in/lhoughton/ For the last 15 years, I have been a multi-sector internal or external business improvement consultant, building the improved capability of individuals, teams and businesses. In my spare time, I enjoy spending time with my two young children Jack & India. I also enjoy listening to and reading business & personal development material. Lee Houghton is “THE Business Problem Solver”, a Management Consultant, CX Specialist and Keynote Speaker.

Lee explores the dynamics of high performing teams, challenging the common saying, "there's no I in team." He emphasises the importance of recognising individual differences within a team, including diverse perspectives, communication styles, and motivations. Lee discusses how understanding these differences can enhance team collaboration and performance. He introduces the concept of the four C's of human relationships—connect, converse, collaborate, and celebrate—and highlights the significance of aligning intentions in conversations. By fostering deeper connections and being aware of individual needs, leaders can create an environment where team members feel valued and motivated to achieve collective goals. KEY TAKEAWAYS Embrace Individual Differences: High performing teams are composed of diverse individuals with varying perspectives, experiences, and communication styles. Recognising and understanding these differences is crucial for team success. The Four C's of Human Relationships: Building strong relationships involves a cyclical process of connecting, conversing, collaborating, and celebrating. Finding common ground is essential for deeper engagement and rapport. Motivation and Communication Styles: People are motivated differently—some move away from pain while others move towards pleasure. Understanding these motivations, along with individual communication preferences, can enhance team dynamics and effectiveness. Aligning Intent in Conversations: In interactions, it's important to align your intent with the other person's needs, whether they seek help, support, or simply want to be heard. Misalignment can lead to conflict and misunderstandings. Vulnerability and Leadership: Effective leadership may require being vulnerable and showing care for team members. Leaders should also be mindful of their own communication styles and adapt to better connect with their team. BEST MOMENTS "There is no I in team... However, to create a team, it is important that you recognise it is made up of a lot of eyes, a lot of individuals." "If you can understand which is the dominant preference of each person, then that allows you to change your conversation style." "We need to connect. We need to understand ourselves and understand others." "The way that we connect is we find things in common, which requires us to ask better questions." "If the other person wants to be heard, then you need to listen." HOST BIO You can contact Lee Houghton on 07813342194 Lee@leehoughton.com https://www.linkedin.com/in/lhoughton/ For the last 15 years, I have been a multi-sector internal or external business improvement consultant, building the improved capability of individuals, teams and businesses. In my spare time, I enjoy spending time with my two young children Jack & India. I also enjoy listening to and reading business & personal development material. Lee Houghton is “THE Business Problem Solver”, a Management Consultant, CX Specialist and Keynote Speaker.

Lee talks about the critical factors that contribute to career success, encapsulated in the concept of PI: Performance, Image, and Exposure. Lee emphasises that while performance accounts for only 10% of success, image and exposure play significantly larger roles, at 30% and 60% respectively. He discusses the importance of personal, product, and professional branding, urging listeners to consider how they present themselves and their teams. Through real-world examples and insights from conversations with change practitioners, Lee highlights the necessity of aligning branding efforts and increasing visibility to foster trust and credibility within organisations. This episode serves as a guide for individuals and teams looking to enhance their impact and recognition in their professional environments. KEY TAKEAWAYS Understanding PI for Career Success: Career success is influenced by three factors: Performance (10%), Image (30%), and Exposure (60%). While performance is essential, image and exposure play a more significant role in how individuals are perceived and recognised in their careers. Three Brand Perspectives: When considering career and team success, it's important to evaluate from three brand perspectives: personal brand (individuals), product brand (the services or products offered), and professional brand (the team or organisation). Each aspect should align to create a cohesive identity. Authenticity in Exposure: Exposure should be authentic to the individual or team. Engaging in social media or other platforms should reflect one's true self rather than conforming to external expectations. There are various ways to increase exposure that align with personal values. Building Trust through Reliability and Credibility: Trust is built through demonstrating reliability (performance), credibility (image), and intimacy (exposure). Ensuring that these elements are present can enhance relationships and foster a positive reputation within an organisation. Importance of Branding and Communication: Change teams should actively manage their image and exposure. This includes having a clear team identity, consistent branding, and effective communication strategies to ensure that their contributions are recognised and valued within the organisation. BEST MOMENTS "10% of career success is down to performance, 30% down to the image that you have, and 60% down to your exposure." "You need to think about performance, image, and exposure to ensure that many people have an opportunity to understand who you are, how you help, and what you do." "Far too many change people believe that just by doing a good job, people will recognise what they're doing. But unfortunately, that doesn't work." "If you can get others to build connection with you first, then you've got a far greater chance of having a successful change team." "You want to make the team stand the test of time, and it comes down to not just doing a good job." HOST BIO You can contact Lee Houghton on 07813342194 Lee@leehoughton.com https://www.linkedin.com/in/lhoughton/ For the last 15 years, I have been a multi-sector internal or external business improvement consultant, building the improved capability of individuals, teams and businesses. In my spare time, I enjoy spending time with my two young children Jack & India. I also enjoy listening to and reading business & personal development material. Lee Houghton is “THE Business Problem Solver”, a Management Consultant, CX Specialist and Keynote Speaker.

Lee wraps up the "Big Picture, Big Insights" series, which synthesises the voices of 5,000 individuals from 10 UK organisations to uncover what drives, hinders, and empowers them in achieving their company vision. Lee discusses the final three key themes: culture and morale, communication and collaboration, and work environment and resources. He emphasises the importance of fostering an engaged workforce, transparent communication, and a supportive work environment to enhance employee well-being and productivity. Listeners are encouraged to reflect on their organisational culture, ask targeted questions, and take actionable steps to create a thriving workplace. The episode concludes with an invitation to download the comprehensive insights document and reach out for further engagement. KEY TAKEAWAYS Understanding Culture and Morale: Organisations should focus on transforming their culture from disengaged to empowered by removing negative elements such as low morale and lack of recognition, while fostering a culture of respect, continuous learning, and appreciation. Enhancing Communication and Collaboration: To shift from chaos to clarity, organisations need to eliminate delayed responses and fragmented updates. Implementing structured communication frameworks and maintaining open channels can significantly improve team interactions and information flow. Improving Work Environment and Resources: A well-designed work environment is crucial for employee well-being and productivity. Organisations should prioritise modern resources, ergonomic workspaces, and mental health support to create a balanced and supportive atmosphere. Asking the Right Questions: Leaders are encouraged to engage with their teams by asking targeted questions related to the six key themes identified (systems and processes, people and teams, leadership and strategy, culture and morale, communication and collaboration, work environment and resources) to gather insights and drive improvement. Taking Action on Insights: Gathering feedback is only the first step; organisations must listen to the responses and take actionable steps to address identified challenges. This proactive approach is essential for fostering a high-performance culture and empowering employees. BEST MOMENTS "A negative or stagnant work culture can drain motivation, lower productivity and lead to disengagement." "We want to shift from disengagement to empowerment, from unrecognised effort to visible appreciation." "To create a transparent, efficient communication culture, organisations must implement a clear and structured communication framework." "When employees lack the right tools and support, organisations face remote working inefficiencies." "The journey to high performance requires addressing inhibitors, enhancing enablers and reinforcing strengths." HOST BIO You can contact Lee Houghton on 07813342194 Lee@leehoughton.com https://www.linkedin.com/in/lhoughton/ For the last 15 years, I have been a multi-sector internal or external business improvement consultant, building the improved capability of individuals, teams and businesses. In my spare time, I enjoy spending time with my two young children Jack & India. I also enjoy listening to and reading business & personal development material. Lee Houghton is “THE Business Problem Solver”, a Management Consultant, CX Specialist and Keynote Speaker.

Lee continues the discussion on "Big Picture, Big Insights," focusing on two critical themes: people and teams, and leadership and strategy. Drawing insights from 5,000 voices across 10 UK organisations, Lee explores the barriers to achieving business vision from an internal perspective. He highlights the importance of fostering collaboration, psychological safety, and inclusivity within teams while addressing the detrimental effects of silos and poor communication. Additionally, Lee emphasises the need for visible and engaged leadership that aligns with strategic goals to build trust and clarity. Listeners are encouraged to reflect on their organisational dynamics and consider how to shift from disconnection to engagement, ultimately enhancing team performance and morale. KEY TAKEAWAYS Critical Themes for High Performance: The podcast identifies six critical themes that impact organisational performance: systems and processes, people and teams, leadership and strategy, culture and morale, communication and collaboration, and work environment and resources. Moving from Disconnection to Collaboration: To enhance team dynamics, organisations should focus on eliminating toxic behaviors, fostering psychological safety, and breaking down silos between departments. Key elements to maintain include strong morale, flexibility in working arrangements, and a customer-focused approach. Leadership Visibility and Engagement: Effective leadership requires visible and accessible leaders who engage meaningfully with employees. Organisations should aim for consistent messaging and strategic clarity to build trust and empower employees to make decisions. Identifying Challenges: Organisations can assess their engagement and collaboration levels by asking specific questions about employee comfort in sharing ideas, collaboration between teams, recognition of contributions, and the clarity of strategic priorities. Actionable Steps for Improvement: To transition from disconnection to engagement, organisations must connect with their people, understand their challenges, and facilitate meaningful conversations. This process is essential for gathering insights and fostering a culture of continuous improvement. BEST MOMENTS "A dysfunctional team environment can severely impact productivity, morale and overall business success when poor communication and isolation take root." "The two most important metrics in an organisation that are never actually measured are the number of thoughts we are creating in our people and the length of time from those thoughts to conversation to action." "To create a high performing, inclusive and engaged teams, organisations must cultivate consistent collaboration across departments, breaking down silos." "A lack of leadership visibility and strategic alignment can leave teams feeling disconnected, uncertain and unsupported." "If the answers reveal gaps, it's time to move from disconnection to engagement, from mixed messaging to strategic clarity." HOST BIO You can contact Lee Houghton on 07813342194 Lee@leehoughton.com https://www.linkedin.com/in/lhoughton/ For the last 15 years, I have been a multi-sector internal or external business improvement consultant, building the improved capability of individuals, teams and businesses. In my spare time, I enjoy spending time with my two young children Jack & India. I also enjoy listening to and reading business & personal development material. Lee Houghton is “THE Business Problem Solver”, a Management Consultant, CX Specialist and Keynote Speaker.

Lee shares exciting insights from a comprehensive study involving the voices of approximately 5,000 individuals across over 10 UK organisations. The discussion centers around six key themes that drive success in high-performing teams: systems and processes, people and teams, leadership and strategy, culture, morale, communication and collaboration, and work environment and resources. Lee emphasises the importance of understanding the current realities and aspired futures within these themes, particularly highlighting the challenges faced by senior leaders, such as getting trapped in operational issues and fostering silos within leadership teams. The episode aims to provide practical approaches to overcome these challenges, starting with a deep dive into the theme of systems and processes, and sets the stage for further exploration in upcoming episodes. KEY TAKEAWAYS Insights from 5,000 Voices: The podcast discusses insights gathered from approximately 5,000 individuals across over 10 UK organisations, focusing on what drives, hinders, and empowers them in achieving their team and company visions. Six Key Themes Identified: The analysis revealed six critical themes essential for high-performing teams: systems and processes, people and teams, leadership and strategy, culture and morale, communication and collaboration, and work environment and resources. Leadership Challenges: Senior leaders face recurring challenges, including getting trapped in daily operational issues, lack of alignment within leadership teams, and managing a disengaged workforce, which can lead to inefficiencies and missed opportunities. Importance of Systems and Processes: Efficient systems and processes are crucial for operational success. Organisations should aim to eliminate legacy software, paper-based processes, and overly complex approval structures while integrating tools that enhance collaboration and provide real-time insights. Cultural Definition: Culture is defined as the sum of all habits, behaviours, and routines within an organisation. Understanding and improving these elements can significantly impact motivation, engagement, and overall organisational performance. BEST MOMENTS "We've captured the voices of about 5,000 people from approximately 10 UK organisations sharing what drives, what hinders and what empowers them in achieving their team and company vision." "Culture is the sum of all the habits, behaviours, and routines that exist within your team, function, business, or family." "When we've engaged with all of these people, there's a bias towards those on the front line, not those at the top of the tree." "Disengaged teams increase costs and erode performance." "People, processes, and information need to flow together and support each other." HOST BIO You can contact Lee Houghton on 07813342194 Lee@leehoughton.com https://www.linkedin.com/in/lhoughton/ For the last 15 years, I have been a multi-sector internal or external business improvement consultant, building the improved capability of individuals, teams and businesses. In my spare time, I enjoy spending time with my two young children Jack & India. I also enjoy listening to and reading business & personal development material. Lee Houghton is “THE Business Problem Solver”, a Management Consultant, CX Specialist and Keynote Speaker.

Lee explores the critical role of people in driving improvement within organisations. Drawing from recent experiences in delivering improvement training, Lee emphasises that while tools and methodologies are essential, they must be aligned with the right habits, behaviours, and a clear purpose to be effective. He discusses the importance of creating a culture where individuals feel empowered to identify and address issues, highlighting the need for both top-down direction and bottom-up collaboration. Lee encourages listeners to think differently and engage in meaningful conversations that foster connection and collaboration, ultimately leading to high performance and successful outcomes. KEY TAKEAWAYS Importance of People in Improvement: Improvement is fundamentally about people. Engaging, aligning, and influencing individuals is crucial for achieving desired outcomes in any organisation. Connection of Tools and Behaviors: Tools such as skills matrices and visual management should be utilised to influence the right habits and behaviors. They must be aligned with the organisation's goals and purpose to be effective. Culture and Habits: The culture of an organisation is shaped by the habits, behaviors, and routines of its people. Recognising and addressing these elements is essential for fostering a positive and productive work environment. Top-Down and Bottom-Up Approaches: Effective improvement requires both top-down direction and bottom-up idea generation. Leaders should set expectations and role model behaviors while also creating safe spaces for employees to share their thoughts and solutions. Continuous Engagement and Reflection: Improvement is an ongoing process that involves connecting, conversing, collaborating, and celebrating achievements. Regular reflection on these interactions helps reinforce positive behaviors and drives continuous improvement. BEST MOMENTS "Improvement needs to be a factor in everybody's role, but we outsource it to change teams." "High performance is a demonstrable evidence of the right habits and behaviors, consistently doing the right thing at the right time." "If you see something out of the ordinary, what's out of the ordinary to you might not be out of the ordinary to somebody else." "You've got to think and do to achieve. You've got to think different." "It's all about the people, but it's about how we are influencing people, engaging people, aligning with people." HOST BIO You can contact Lee Houghton on 07813342194 Lee@leehoughton.com https://www.linkedin.com/in/lhoughton/ For the last 15 years, I have been a multi-sector internal or external business improvement consultant, building the improved capability of individuals, teams and businesses. In my spare time, I enjoy spending time with my two young children Jack & India. I also enjoy listening to and reading business & personal development material. Lee Houghton is “THE Business Problem Solver”, a Management Consultant, CX Specialist and Keynote Speaker.

Lee Horton delves into the critical importance of understanding both the destination and the starting point when creating a vision for an organisation. He emphasises that while many companies focus on their aspirational goals, they often overlook the current state of their teams and the challenges they face. Lee provides insightful questions to help leaders engage with their teams, uncovering what is working well, what hinders progress, and what support is needed to bridge the gap between where they are and where they want to be. KEY TAKEAWAYS Understanding the Current State: Before setting a vision or goal, it's crucial to assess where the organisation currently stands. Knowing the starting point allows for a more effective strategy to reach the desired destination. Engagement Through Questions: Engaging team members by asking targeted questions about their current challenges, frustrations, and what works well can provide valuable insights. This helps in understanding their perspective and meeting them where they are. Three Key Aspects of Vision: When working on a vision, consider three components: where you want to go, where you are now, and how to bridge the gap between the two. This holistic approach ensures that everyone is aligned and understands the journey. Focus on Empowerment and Support: Identifying moments when team members felt supported and empowered can help recreate those conditions. Understanding what keeps them engaged is essential for fostering a motivated workforce. Stop, Start, Continue Framework: Utilise the stop, start, continue framework to evaluate current practices. Determine what should be stopped (hindrances), what should be continued (successful practices), and what new actions should be initiated to achieve the vision. BEST MOMENTS "Rather than talking about the destination, the word you want to get to, the big goal for next year, five years, 10 years, I want to talk to you about where are you today?" "What are your biggest challenges or frustrations that you face in your daily work?" "When people feel like and are genuinely listened to, cared for and supported, then they will give that back." "Don't just focus on the future. Absolutely start with the ending mind. But also take a moment to understand where we are today." "You can only understand where they are starting from if you meet them where they are." HOST BIO You can contact Lee Houghton on 07813342194 Lee@leehoughton.com https://www.linkedin.com/in/lhoughton/ For the last 15 years, I have been a multi-sector internal or external business improvement consultant, building the improved capability of individuals, teams and businesses. In my spare time, I enjoy spending time with my two young children Jack & India. I also enjoy listening to and reading business & personal development material. Lee Houghton is “THE Business Problem Solver”, a Management Consultant, CX Specialist and Keynote Speaker.

Lee talks about the critical role of habits, behaviours, and routines in shaping organisational culture. He introduces the concept of the "5Rs" for successful habit formation: Reason, Readiness, Routine, Repetition, and Results. Lee emphasises the importance of clarity and simplicity in defining what should happen within teams and organisations, encouraging listeners to reflect on their own practices. By exploring each of the 5Rs, he provides practical insights on how to foster a more engaged and inclusive culture, ultimately guiding individuals and teams toward meaningful contributions and desired outcomes. Tune in to discover how to effectively implement these principles in your own business environment. KEY TAKEAWAYS Definition of Culture: Culture is defined as the sum of all habits, behaviours, and routines within a team, department, or organisation. Understanding this definition is crucial for fostering a positive workplace environment. Five Rs for Successful Habit Formation: The five Rs—Reason, Readiness, Routine, Repetition, and Results—are essential for creating and maintaining effective habits. Each R addresses a specific aspect of habit formation that contributes to personal and organisational success. Importance of Clarity: Clarity in what should happen daily is vital for effective habit formation. Everyone involved should understand their roles and responsibilities to ensure alignment and engagement towards common goals. Role of Accountability: Readiness involves not only personal belief in one's ability to succeed but also having external accountability. This support system is crucial for maintaining motivation and commitment to the desired habits. Reflection and Adaptation: Regular reflection on the results achieved is necessary to ensure that the habits and routines are effective. Understanding what success looks, sounds, and feels like helps in adjusting strategies to stay on the right path. BEST MOMENTS "The definition of culture is the sum of all of the habits, behaviors, and routines that exist within." "We need to make it clear and simple what should happen and is what should happen happening." "If you're not ready to start today, are you really ready?" "How often do you need to do these things to get the results? And are you doing it enough?" "The five R's of successful habit formation are what I spoke about." HOST BIO You can contact Lee Houghton on 07813342194 Lee@leehoughton.com https://www.linkedin.com/in/lhoughton/ For the last 15 years, I have been a multi-sector internal or external business improvement consultant, building the improved capability of individuals, teams and businesses. In my spare time, I enjoy spending time with my two young children Jack & India. I also enjoy listening to and reading business & personal development material. Lee Houghton is “THE Business Problem Solver”, a Management Consultant, CX Specialist and Keynote Speaker.

Lee explores the concept of leadership and the importance of aligning one's habits, behaviours, and routines with their job title. Drawing on Aristotle's idea that "excellence is not an act but a habit," Lee emphasises that simply holding a title does not make someone a true leader. He shares personal anecdotes, including his experience training for marathons, to illustrate how consistency in actions defines our identities. The episode highlights the significance of building trust through reliability and understanding the expectations of those we lead. Lee encourages listeners to engage in open conversations about leadership styles and to seek alignment with their teams to foster high performance. KEY TAKEAWAYS Excellence as a Habit: True excellence is not defined by job titles or occasional acts but by the consistent habits and behaviours we exhibit in our roles. Leadership Consistency: Effective leadership requires consistent actions and behaviours that align with the expectations of those being led. Leaders must be aware of how their actions are perceived by others. Trust and Reliability: Building trust as a leader involves being credible and reliable. Leaders should consistently follow through on their commitments to foster trust within their teams. Alignment of Expectations: Successful leadership hinges on a mutual understanding of expectations between leaders and their teams. Open communication about what is expected from both sides is crucial. Self-Reflection and Feedback: To be perceived as a leader, one must engage in self-reflection and seek feedback from others. Understanding how others view your leadership style is essential for growth and alignment. BEST MOMENTS "Excellence is not an act but a habit. What are your habits that you are displaying?" "Just because you've got the job title, it does not mean that you are the thing." "We cannot pick and choose when we want to be a leader because we don't know who is seeing what we do." "The number one reason for people leaving organisations is the leadership, the leader that they've had." "If you want to be a leader in everybody's eyes, then they've got to see, hear, feel and think about you as a leader." HOST BIO You can contact Lee Houghton on 07813342194 Lee@leehoughton.com https://www.linkedin.com/in/lhoughton/ For the last 15 years, I have been a multi-sector internal or external business improvement consultant, building the improved capability of individuals, teams and businesses. In my spare time, I enjoy spending time with my two young children Jack & India. I also enjoy listening to and reading business & personal development material. Lee Houghton is “THE Business Problem Solver”, a Management Consultant, CX Specialist and Keynote Speaker.

Lee Horton delves into the critical role of setting clear expectations in leadership and team dynamics. He emphasises that expectations should be a shared understanding between leaders and their teams, forming the foundation for trust, collaboration, and success. Drawing an analogy from Santa Claus, Lee illustrates how genuine connection and clarity can lead to delightful surprises rather than unwelcome ones in the workplace. He outlines three essential steps for leaders: listening deeply to their teams, collaboratively setting expectations, and connecting meaningfully with individuals. By prioritising these elements, leaders can unlock creativity, innovation, and stronger relationships within their teams, ultimately driving better results. KEY TAKEAWAYS Importance of Clear Expectations: Expectations should be a shared understanding between parties. When they are clear, aligned, and agreed upon, they form the foundation for trust, collaboration, and success. Connection is Key: Building genuine connections on a human level is essential for effective leadership. This includes understanding team members' strengths, motivations, and challenges, as well as fostering a two-way connection. Three Steps for Leaders: To enhance connection and set expectations effectively, leaders should: 1. Listen deeply to their teams to understand their needs and aspirations. 2. Set expectations collaboratively, clarifying what should happen while co-creating how it will happen. 3. Connect meaningfully with team members, moving beyond transactional relationships to build trust and rapport. Two-Way Street of Leadership: Leadership involves both top-down and bottom-up communication. Leaders must provide direction while also empowering their teams to contribute ideas and solutions, ensuring everyone feels heard and valued. Unlocking Potential: When leaders prioritise connection and set clear expectations, they unlock not just the potential for results, but also for creativity, innovation, joy, and strong relationships within the team. BEST MOMENTS "An expectation is a shared understanding of what is desired, required, and possible between two or more people." "When people understand each other, when there's genuine two-way connection, expectations are met and surprises are welcome." "Missed expectations lead to frustration, they lead to conflict, leads to disengagement." "Leaders must build genuine relationships with their people. Leadership isn't a one-way street." "Expectations are powerful, but only when they're clear, aligned and agreed upon." HOST BIO You can contact Lee Houghton on 07813342194 Lee@leehoughton.com https://www.linkedin.com/in/lhoughton/ For the last 15 years, I have been a multi-sector internal or external business improvement consultant, building the improved capability of individuals, teams and businesses. In my spare time, I enjoy spending time with my two young children Jack & India. I also enjoy listening to and reading business & personal development material. Lee Houghton is “THE Business Problem Solver”, a Management Consultant, CX Specialist and Keynote Speaker.

Lee dives into the critical leadership challenges of 2025, emphasising the importance of connecting with people during times of change. Reflecting on his past messages, Lee highlights that effective leadership is not just about tools and processes but fundamentally about engaging the head, heart, and hands of team members. He discusses the necessity of asking better questions, fostering emotional buy-in, and empowering individuals to contribute meaningfully. Lee also addresses the need for transparent communication, collaboration across silos, and balancing technology with the human touch. This episode serves as a rallying cry for leaders to embrace genuine connections and inspire their teams to navigate change effectively. KEY TAKEAWAYS Focus on People-Centric Leadership: The defining leadership challenge for 2025 is leading people through change. Successful leadership hinges on the ability to connect with and empower individuals, fostering understanding, trust, and commitment. Engage the Head, Heart, and Hands: Effective leadership requires engaging people intellectually (head), emotionally (heart), and practically (hands). This holistic approach ensures that change is not just implemented but embraced. Tailor Communication: Understanding the unique needs, motivations, and challenges of team members is crucial. Leaders should ask better questions and communicate transparently to build trust and ensure everyone feels valued. Break Down Silos: Collaboration across teams and functions is essential for successful change. Leaders must encourage teamwork and collective progress, moving away from siloed thinking to a shared vision and purpose. Balance Technology with Humanity: While technology can enhance efficiency, it cannot replace the human touch necessary for effective leadership. Leaders should use technology to support communication and foster critical thinking, creativity, and collaboration. BEST MOMENTS "The defining leadership challenge for 2025 is leading people through change. It’s about people because leaders are people in change." "Engaging the head, heart, and hands of your people ensures that change isn't just implemented, it is embraced." "Connection is more than a buzzword. It's the foundation of effective leadership and successful transformation." "You need to tailor your communication to meet them where they are, considering their unique needs, motivations, and challenges." "The greatest challenge of 2025 is also the greatest opportunity to lead change and people in a true way that connects and inspires." HOST BIO You can contact Lee Houghton on 07813342194 Lee@leehoughton.com https://www.linkedin.com/in/lhoughton/ For the last 15 years, I have been a multi-sector internal or external business improvement consultant, building the improved capability of individuals, teams and businesses. In my spare time, I enjoy spending time with my two young children Jack & India. I also enjoy listening to and reading business & personal development material. Lee Houghton is “THE Business Problem Solver”, a Management Consultant, CX Specialist and Keynote Speaker.

Lee reflects on his journey through 2024, a year marked by significant personal and professional challenges, including completing both the London Marathon and an Ultra Marathon. He shares insights on the importance of setting meaningful goals and the need to prioritise time with loved ones, particularly as his children grow older. Lee emphasises the value of being present and making conscious choices about how to spend time, rather than simply exchanging time for money. He introduces his upcoming book, which aims to document critical success factors for sustainable change and people leadership, and encourages listeners to adopt a more ambitious and strategic approach to their own goals in 2025. The episode serves as a motivational reminder to think differently and take actionable steps towards achieving personal and professional aspirations. KEY TAKEAWAYS Value of Time: The importance of prioritising time with loved ones over solely focusing on work and financial goals is important, to consciously make choices on how to spend your time. Goal Setting: Setting ambitious and meaningful goals is crucial. Instead of waiting for a new year or a specific date, one should take immediate action towards their aspirations, ensuring that goals are strategic, meaningful, ambitious, real, and targeted. Reflection and Learning: Taking time to reflect on past experiences, such as completing marathons, can provide valuable insights into personal growth and the importance of gradual progress in achieving larger goals. Authentic Connection: Building authentic connections and relationships is essential for personal and professional growth. The focus should be on championing and coaching others while maintaining a leadership role. Daily Actions for Change: To achieve significant differences in life, it is necessary to think differently and take consistent actions towards goals every day. Small, incremental steps can lead to substantial progress over time. BEST MOMENTS "If there's something that actually makes you feel that you want to succeed, then you've got to really double down and go for it." "At the time when I might be ready, they might not want me." "You have to think and do different to achieve difference." "I want to provide an opportunity for other people to find about these things that I believe are the critical success factors for sustainable change." "Make sure it's by a particular date that you're aiming for." HOST BIO You can contact Lee Houghton on 07813342194 Lee@leehoughton.com https://www.linkedin.com/in/lhoughton/ For the last 15 years, I have been a multi-sector internal or external business improvement consultant, building the improved capability of individuals, teams and businesses. In my spare time, I enjoy spending time with my two young children Jack & India. I also enjoy listening to and reading business & personal development material. Lee Houghton is “THE Business Problem Solver”, a Management Consultant, CX Specialist and Keynote Speaker.

Lee Horton addresses a critical challenge faced by change teams in large organisations: the need to practice what they preach. He emphasises the importance of change teams not only facilitating change for others but also engaging in self-improvement and problem-solving within their own functions. Lee discusses the necessity of creating a supportive environment that encourages the identification and resolution of problems, rather than outsourcing all improvement efforts to change teams. He advocates for empowering individuals at all levels to treat continuous improvement as part of their daily roles, ensuring that change teams are focused on meaningful work that aligns with the organisation's goals. Tune in for insights on how to enable change teams to succeed and make improvement a collective responsibility. KEY TAKEAWAYS Practice What You Preach: Change teams often fail to apply the principles of change management to their own processes, which can hinder their effectiveness. It's essential for these teams to embody the change they advocate for. Empower Problem Solving: Organisations should create an environment that encourages individuals to identify and solve problems proactively, rather than relying solely on change teams to address issues. Prioritise Meaningful Work: Change teams should focus on strategic problem definitions and prioritise their activities based on organisational goals, rather than just responding to the loudest voices or immediate demands. Continuous Improvement as a Core Activity: Improvement should be integrated into the daily roles of all employees, encouraging them to take ownership of their processes and suggest enhancements. Collaborative Approach to Change: Successful change initiatives require collaboration across departments, with change teams facilitating improvements rather than being solely responsible for them. This collective effort is crucial for achieving organisational goals. BEST MOMENTS "Change teams hate more than anybody else having to go through and be changed." "We need to create the right safe environment where problems can be found, opportunities can be found, ideas can be had and shared." "The change team is not there to just deliver the wish list of a single person." "If we can get over that, then we can create the right environment to deliver change successfully." "Do not let your change team fail because of poorly set up and not working on the right stuff." HOST BIO You can contact Lee Houghton on 07813342194 Lee@leehoughton.com https://www.linkedin.com/in/lhoughton/ For the last 15 years, I have been a multi-sector internal or external business improvement consultant, building the improved capability of individuals, teams and businesses. In my spare time, I enjoy spending time with my two young children Jack & India. I also enjoy listening to and reading business & personal development material. Lee Houghton is “THE Business Problem Solver”, a Management Consultant, CX Specialist and Keynote Speaker.

Lee explores the dual roles of change teams within businesses likening them to doctors and fitness instructors. He emphasises the importance of aligning change initiatives with long-term strategic goals rather than focusing solely on short-term fixes. Lee discusses the critical need for change teams to enhance their image and exposure by demonstrating their contributions to organisational success. He advocates for breaking down silos between functions and fostering collaboration towards a common destination, ultimately enabling teams to work more effectively together. Listeners are encouraged to reflect on their own change processes and consider how to better align daily activities with overarching objectives for sustained improvement. KEY TAKEAWAYS Change Teams' Focus: Change teams can be likened to either doctors, who address specific pain points and problems, or fitness instructors, who focus on building capability and skills within the organisation. Understanding this distinction is crucial for effective change management. Long-term vs. Short-term Thinking: Organisations often prioritise short-term gains over long-term success, which can lead to the undervaluation of change teams. A strategic approach should focus on aligning activities with long-term goals rather than just immediate fixes. Importance of Image and Exposure: Career success is influenced by performance (10%), image (30%), and exposure (60%). Change teams need to effectively communicate their value and contributions to enhance their image and increase their visibility within the organisation. Alignment with Strategic Intent: For change teams to be effective, their activities must align with the organisation's strategic goals. This requires clear communication and understanding of how daily contributions support the overall destination the organisation is trying to achieve. Collaboration Over Competition: Breaking down silos between different functions (e.g., finance, sales, operations, HR) is essential for achieving collective success. By connecting on a shared purpose and destination, teams can work together more effectively and maximise the value of their contributions. BEST MOMENTS "Change teams often chase short-term victories over long-term success because everybody's trying to justify the job that they're doing."  "We need to connect together on a destination and achieve success together. Don't compete, connect." "If you can demonstrate to people that your change teams are supportive of your destination, it will enable them to increase their positive image."  "We need to gain real alignment and connection to people, daily contribution to the strategic intent."  "Nobody comes to work to do a bad job, but we just don't help them do a good job."  HOST BIO You can contact Lee Houghton on 07813342194 Lee@leehoughton.com https://www.linkedin.com/in/lhoughton/ For the last 15 years, I have been a multi-sector internal or external business improvement consultant, building the improved capability of individuals, teams and businesses. In my spare time, I enjoy spending time with my two young children Jack & India. I also enjoy listening to and reading business & personal development material. Lee Houghton is “THE Business Problem Solver”, a Management Consultant, CX Specialist and Keynote Speaker.

Join Lee as he talks about the critical concepts of psychological safety and safe spaces within organisations. Drawing from his recent experiences delivering training to diverse groups from various cultures, Lee emphasises the importance of creating environments where individuals feel secure to share their thoughts and ideas. He highlights key takeaways from his sessions, such as the value of silent brainstorming to ensure equal participation and the significance of asking follow-up questions to demonstrate genuine interest in others. Lee advocates for connecting on a human level and fostering an atmosphere where everyone feels empowered to contribute, ultimately leading to more effective teamwork and innovation. KEY TAKEAWAYS Importance of Psychological Safety: Creating an environment where individuals feel psychologically safe is crucial for encouraging open communication and sharing of ideas. This involves both internal and external factors that contribute to a person's comfort in expressing themselves. Silent Brainstorming: Implementing silent brainstorming sessions allows everyone to have an equal opportunity to share their thoughts without being overshadowed by dominant voices. This method fosters inclusivity and ensures that all perspectives are considered. Asking the Second Question: Engaging in deeper conversations by asking follow-up questions demonstrates genuine interest and care. This practice not only strengthens relationships but also encourages individuals to elaborate on their thoughts and feelings. Human Connection: Fostering connections on a human level is essential. Using relatable icebreakers, such as asking about what someone had for dinner, can help individuals feel more comfortable and open up in group settings. Adaptability in Communication: Recognising that people have different communication styles is vital. Adapting your approach based on the individuals present can enhance the effectiveness of interactions and ensure that everyone feels valued and heard. BEST MOMENTS "Many organizations aspire to create environments that encourage psychological safety for their individuals, but also creating safe spaces."  "Silent brainstorming allowed the individuals the same space, the same time, the same opportunity to share their thinking."  "We need to take this into personal conversations as well as business or coaching conversations because it demonstrates that we care."  "Psychological safety, providing safe spaces is key to connecting with people but it comes down to how we go about doing it."  "If you want people to share their thoughts, you need them to feel safe, but you also need to create the space for them to do it."  HOST BIO You can contact Lee Houghton on 07813342194 Lee@leehoughton.com https://www.linkedin.com/in/lhoughton/ For the last 15 years, I have been a multi-sector internal or external business improvement consultant, building the improved capability of individuals, teams and businesses. In my spare time, I enjoy spending time with my two young children Jack & India. I also enjoy listening to and reading business & personal development material. Lee Houghton is “THE Business Problem Solver”, a Management Consultant, CX Specialist and Keynote Speaker.

Lee explores the critical relationship between tools and the mindset of individuals in the realm of continuous improvement. Building on a previous discussion, Lee emphasizes that while various improvement methodologies, such as Lean and 5S, provide valuable frameworks, the true essence of successful change lies in fostering a culture of critical thinking and respect for people. He explores popular tools like value stream mapping and Kanban, highlighting the importance of asking the right questions to instil a mindset focused on problem identification, customer centricity, and proactive improvement. Ultimately, Lee argues that creating a thinking culture is paramount for achieving different results and driving meaningful change within organisations. KEY TAKEAWAYS Focus on Thinking, Not Just Tools: The essence of improvement lies in developing people's thinking rather than merely deploying tools. Continuous improvement and respect for people are fundamental principles that should guide all change initiatives. Value Stream Mapping: This tool is not just about mapping processes but about fostering a mindset that encourages holistic thinking, customer-centricity, and problem identification. The goal is to help individuals think differently to achieve better results. 5S and Workplace Organization: Implementing 5S goes beyond maintaining cleanliness and order. It aims to instil discipline, ownership, and a continuous improvement mindset among employees, encouraging them to recognize and address inefficiencies. Encouraging Continuous Improvement: Regularly asking questions about small improvements, frustrations, and outdated processes helps cultivate an improvement mindset. This approach fosters collaboration, proactivity, and a belief that there is always room for enhancement. Critical Thinking in Problem Solving: Tools like root cause analysis and the "5 Whys" are designed to promote critical thinking and accountability. The focus should be on creating a culture where individuals are empowered to identify problems and seek solutions, reinforcing the importance of thinking in driving effective change. BEST MOMENTS "It's about continuous improvement and respect for people. Those two things are not in isolation." "If we can help people think better, then we're creating more ideas and thoughts in those people to make the world a better place." "We want to try to create thinking. We want people to be able to spot the opportunities for improvement." "It's not just so we can have a Kanban. It's not so we can just deploy a tool. It's because we're trying to create thinking in people." "We need to create thinking in people first." HOST BIO You can contact Lee Houghton on 07813342194 Lee@leehoughton.com https://www.linkedin.com/in/lhoughton/ For the last 15 years, I have been a multi-sector internal or external business improvement consultant, building the improved capability of individuals, teams and businesses. In my spare time, I enjoy spending time with my two young children Jack & India. I also enjoy listening to and reading business & personal development material. Lee Houghton is “THE Business Problem Solver”, a Management Consultant, CX Specialist and Keynote Speaker.

Lee explores into the often over looked aspects of training sessions, emphasising the importance of aligning language and definitions to ensure effective learning. He challenges listeners to think differently about their approach to training, whether as participants or facilitators and highlights the necessity of creating actionable plans that integrate learning into everyday practices. Lee shares practical strategies for fostering accountability, such as assigning ownership of action items and encouraging personal commitments from participants. By focusing on these elements, he aims to help organisations maximise their investment in training and achieve meaningful, lasting change. KEY TAKEAWAYS Think and Do Different: To achieve different results, it's essential to not only think differently but also to take actionable steps based on that new thinking. Training should inspire participants to implement what they've learned. Alignment of Language: Ensuring that all participants have a shared understanding of key terms and concepts is crucial. Misalignment in definitions can lead to confusion and ineffective application of knowledge. Action Plans for Application: Capturing tangible actions during training sessions helps cement learning. Each action should have a designated owner and a timeline for accountability, ensuring that the knowledge gained is applied in the workplace. Integration into Existing Routines: Actions derived from training should be integrated into regular meeting rhythms to maintain focus and accountability. This prevents the need for separate discussions about training outcomes and promotes ongoing application. Personal Commitment: Encouraging participants to make personal commitments to change fosters accountability. Sharing these commitments with the group increases investment in the learning process and encourages follow-through after the training session. BEST MOMENTS "You have to think and do different to achieve different."  "When you get back from holiday, the first day back it then seems like it's been months since you've had a holiday."  "Alignment of language is key, especially in a training room."  "We want applied learning. We want people to take the knowledge that they're getting in the training room and apply that learning in the workplace."  "If you don't do that, then you're going to have to have another meeting to just talk about the output of that meeting."  HOST BIO You can contact Lee Houghton on 07813342194 Lee@leehoughton.com https://www.linkedin.com/in/lhoughton/ For the last 15 years, I have been a multi-sector internal or external business improvement consultant, building the improved capability of individuals, teams and businesses. In my spare time, I enjoy spending time with my two young children Jack & India. I also enjoy listening to and reading business & personal development material. Lee Houghton is “THE Business Problem Solver”, a Management Consultant, CX Specialist and Keynote Speaker.

Lee talks through the critical role of questioning in successful change management. Drawing from his extensive experience since 2006, Lee emphasises that while tools and methodologies are essential, the true key to effective change lies in understanding and asking the right questions. He argues that change practitioners should prioritise developing their questioning skills and the principles behind those questions rather than solely focusing on tools. By engaging the minds, hearts, and hands of individuals, change practitioners can facilitate meaningful transitions and foster a culture of ownership and engagement. Tune in to explore how shifting the focus from tools to thinking can lead to more sustainable and successful change initiatives. KEY TAKEAWAYS Prioritise Questions Over Tools: Successful change management should focus on asking the right questions and understanding the principles behind those questions, rather than solely relying on tools and frameworks. Engagement is Crucial: The ability to engage with people is critical for successful change. Change practitioners must work to understand and connect with individuals to facilitate a positive transition. Understanding Change Dynamics: Change is fundamentally about transitioning people from one state to another. This requires a deep understanding of the thinking, habits, and behaviours of those involved in the change process. Create a Safe Environment for Thinking: It's essential to foster an environment where individuals feel safe to express their thoughts and engage in meaningful discussions about change. Focus on Meaningful Outcomes: Change practitioners should aim to create clarity around goals and desired outcomes, ensuring that these goals resonate with the people involved, making them feel real and meaningful. BEST MOMENTS "Our ability to work with people, our ability to engage with people is critical in the success of landing change."  "It's not about tools, it's not about people, it's about thinking and our ability to ask the right question."  "If you want to create new thinking, new habits, new behaviours, you need to create more thinking by asking better questions."  "Don't ask what tools do we need to teach our change practitioners. Ask what questions need to be created in our change practitioners."  "Success is changing the thinking of our people, engaging the heads, engaging the hearts, engaging the hands in a meaningful way." HOST BIO You can contact Lee Houghton on 07813342194 Lee@leehoughton.com https://www.linkedin.com/in/lhoughton/ For the last 15 years, I have been a multi-sector internal or external business improvement consultant, building the improved capability of individuals, teams and businesses. In my spare time, I enjoy spending time with my two young children Jack & India. I also enjoy listening to and reading business & personal development material. Lee Houghton is “THE Business Problem Solver”, a Management Consultant, CX Specialist and Keynote Speaker.

Lee talks about the importance of asking the right questions as a leader and the impact it has on coaching and developing people. He emphasises that effective leadership is not just about managing tasks or providing answers, but about fostering thought and reflection in others. Horton discusses the need to balance managing, leading, and coaching, highlighting that change should be an everyday part of business rather than a one-off project. He advocates for a humann centered approach to improvement, where continuous growth and respect for individuals are paramount. By connecting on a personal level and engaging teams in meaningful conversations, leaders can inspire a highly engaged workforce dedicated to making incremental improvements every day. KEY TAKEAWAYS Coaching Through Questions: Asking questions is a powerful tool for coaching, but the true success lies in generating thought and reflection in the individuals being asked, rather than simply obtaining answers. Situational Leadership: Effective leadership requires a balance of managing tasks, leading people, and coaching gaps. The approach should be tailored to the specific situation and the needs of the individuals involved. Continuous Improvement: Change should be integrated into daily operations rather than treated as a one-off project. Engaging employees in continuous improvement fosters a culture where everyone contributes to enhancing processes and outcomes. Respect for People: Emphasising respect for individuals and their contributions is crucial. A highly engaged organisation thrives on mutual respect, collaboration, and a shared commitment to improvement. Holistic Engagement: To achieve organisational success, it is essential to engage employees' heads (through thought-provoking questions), hearts (by inspiring them towards a common goal), and hands (by involving them in meaningful work). BEST MOMENTS "The success of asking a question is not in receiving an answer, but in generating thoughts in the people that we've asked the question of." "Change needs to be, or should be, an everyday business as usual part of every single role because those who do the work know most about it." "If we truly embraced those two principles, joined them together and made them business as usual for everybody, then everybody will be working to do the right thing at the right time every single time." "It's about improving that task at hand as well in a collaborative way." "Change and leadership is not black and white because not every person is the same." HOST BIO You can contact Lee Houghton on 07813342194 Lee@leehoughton.com https://www.linkedin.com/in/lhoughton/ For the last 15 years, I have been a multi-sector internal or external business improvement consultant, building the improved capability of individuals, teams and businesses. In my spare time, I enjoy spending time with my two young children Jack & India. I also enjoy listening to and reading business & personal development material. Lee Houghton is “THE Business Problem Solver”, a Management Consultant, CX Specialist and Keynote Speaker.

Lee explores the critical concept of empowering the right person to do the right thing at the right time, every single time. He emphasises the importance of clarity in roles and responsibilities within an organisation, highlighting that not everyone is the right person for every task. Lee discusses how leaders can create an enabling environment through clear expectations, open communication, and trust, allowing individuals to act confidently based on their awareness and experiences. By fostering a culture where responsibility is shared and acted upon with urgency, leaders can ensure their teams thrive. Tune in to discover practical approaches to enhance operational excellence and empower your team effectively. KEY TAKEAWAYS Empowerment of the Right Person: It's crucial for leaders to identify and empower the right individuals within their teams to take responsibility and act at the right time, rather than assuming that everyone should handle every situation. Clarity in Roles and Responsibilities: Clear communication of roles and responsibilities is essential to prevent confusion and ensure that team members know when they are the right person to act. Setting Clear Expectations: Leaders must establish clear standards and expectations for what constitutes the "right thing" to do in various situations, aligning these with the organization's goals and values. Creating an Enabling Environment: An environment that fosters trust, open communication, and support is vital for empowering team members to act confidently and appropriately when they are the right person. Understanding Timing: Knowing when to act is as important as knowing what to do. Leaders should cultivate a sense of urgency and awareness of timing within their teams to ensure actions are taken at the appropriate moments. BEST MOMENTS "A successful environment is one where the right individual steps up at the right time, without confusion over roles and responsibilities."  "The right thing really should align with expectations and standards."  "Leaders must provide clear expectations of what the right thing looks like for various roles and situations."  "When the right person does the right thing at the right time, it's a reflection of the environment that the leader has cultivated."  "You want the choice to be crystal clear and you want them to act appropriately at the right time."  HOST BIO You can contact Lee Houghton on 07813342194 Lee@leehoughton.com https://www.linkedin.com/in/lhoughton/ For the last 15 years, I have been a multi-sector internal or external business improvement consultant, building the improved capability of individuals, teams and businesses. In my spare time, I enjoy spending time with my two young children Jack & India. I also enjoy listening to and reading business & personal development material. Lee Houghton is “THE Business Problem Solver”, a Management Consultant, CX Specialist and Keynote Speaker.

Lee talks about the significance of language in the context of business improvement. He explores the use of Japanese terminology, often adopted from Toyota's principles, and the debates surrounding the choice between using familiar English words or introducing new terms. Lee emphasises that words are merely labels and that the real challenge lies in the thoughts and actions they inspire in others. He presents three approaches to introducing new concepts: challenging existing definitions, using foreign words to bypass biases, or creating entirely new terms. Ultimately, Lee underscores the importance of aligning language with the desired actions to ensure that everyone is doing the right thing at the right time, every time. KEY TAKEAWAYS Language as Labels: Words are merely labels for concepts or objects, and the meanings we attach to them can vary significantly among individuals. Understanding this can help in effective communication and change management. Three Approaches to Language in Improvement: When introducing new concepts, one can either challenge existing definitions, use foreign terms to avoid biases, or create entirely new words. Each approach has its own implications for understanding and acceptance. Importance of Thought Creation: The primary goal of using language is to create specific thoughts in others that lead to desired actions. It's essential to focus on the thoughts generated by the words used rather than the words themselves. Emotional Connection: Words and actions should aim to evoke feelings, as emotions play a crucial role in influencing behaviour. As Maya Angelou famously said, people may forget what you said or did, but they will remember how you made them feel. Alignment of Thinking and Action: To achieve effective outcomes, it is vital to align the thinking of individuals with the desired actions. Misalignment can lead to confusion and hinder progress, making it crucial to ensure clarity in communication. BEST MOMENTS "Words are just labels that we give that thing... and we may use the same word to articulate a completely different point."  "It comes down to the thinking and the thoughts that are created with the words that we use."  "The name of something is just a label. It's the thinking that you're creating in the people that you are wanting to do something that is important."  "It's a thinking challenge, not a new dictionary challenge. We want to create the right thoughts in the people to do the right thing."  "People will forget what you said, forget what you did, but never forget how you made them feel." HOST BIO You can contact Lee Houghton on 07813342194 Lee@leehoughton.com https://www.linkedin.com/in/lhoughton/ For the last 15 years, I have been a multi-sector internal or external business improvement consultant, building the improved capability of individuals, teams and businesses. In my spare time, I enjoy spending time with my two young children Jack & India. I also enjoy listening to and reading business & personal development material. Lee Houghton is “THE Business Problem Solver”, a Management Consultant, CX Specialist and Keynote Speaker.

Lee explores the intricacies of leading effective daily conversations within organisations. Building on previous discussions about tiered meeting structures, Lee outlines 12 essential skills that leaders need to master to engage their teams and maximise contributions. He emphasises the importance of creating a safe environment for open communication, interpreting information clearly, and transitioning from information-sharing to actionable steps. By addressing common pitfalls and offering practical approaches, Lee encourages leaders to reflect on their capabilities and seek support in facilitating impactful daily meetings.  KEY TAKEAWAYS Importance of Daily Conversations: Regular meetings, whether called stand-ups, huddles, or performance cells, are crucial for engaging teams, aligning information, and ensuring everyone is on track to meet organisational goals. Leader Preparedness: Leaders must be equipped to facilitate effective daily conversations. This includes skills in public speaking, engaging team members, and creating a safe environment for open communication. Structured Approach: A successful daily meeting should follow a structured approach, including setting the tone, interpreting information clearly, asking open-ended questions, and ensuring clarity on next steps and accountability. Encouraging Participation: Leaders should foster an environment where team members feel safe to share their thoughts and feelings without judgment, promoting a culture of collaboration and collective problem-solving. Motivation and Clarity: At the end of each meeting, it's essential to ensure that team members leave feeling motivated and clear about their roles and responsibilities for the day, which contributes to overall productivity and morale. BEST MOMENTS "Done right, these can be the most powerful opportunity to engage your people and enable them to maximise their contribution."  "Just because they lead a team does not mean that they can lead an effective daily conversation." "You want to create as many thoughts in your people. You want to get as many ideas and suggestions from your people as possible."  "How comfortable are you as a leader getting a single owner for activities and actions and then pinning them down to a date?"  "You want people to feel motivated, positive and ready to go and make a positive contribution today."  HOST BIO You can contact Lee Houghton on 07813342194 Lee@leehoughton.com https://www.linkedin.com/in/lhoughton/ For the last 15 years, I have been a multi-sector internal or external business improvement consultant, building the improved capability of individuals, teams and businesses. In my spare time, I enjoy spending time with my two young children Jack & India. I also enjoy listening to and reading business & personal development material. Lee Houghton is “THE Business Problem Solver”, a Management Consultant, CX Specialist and Keynote Speaker.

Lee talks about the crucial concept of connection within the framework of successful change initiatives. He reflects on his frequent use of the term "connection" and emphasises its importance as the first of the Four Cs: Connection, Conversation, Collaboration, and Celebration. Lee shares insights on how to foster genuine connections with team members, highlighting the significance of understanding individuals on a personal level, communicating transparently, and adapting communication styles to suit different audiences. He also discusses the value of creating an inclusive environment where all voices are heard and the importance of celebrating small wins to maintain morale.  KEY TAKEAWAYS Importance of Connection: Connection is the foundation of effective communication and change management. It is essential to prioritise building relationships before introducing tools or processes. Person-Centric Approach: To foster connection, it's crucial to view team members as individuals with unique experiences, challenges, and motivations. Taking the time to understand them enhances trust and openness. Transparent Communication: Open and honest communication is vital for building trust. Clearly explaining the reasons behind changes and how they benefit both the organisation and the team encourages engagement. Adaptability in Communication: Tailoring communication styles to suit different audiences is important. Understanding how individuals prefer to receive information can significantly enhance connection and engagement. Fostering Inclusion and Celebrating Wins: Creating an inclusive environment where all voices are heard and valued strengthens connection. Additionally, recognising and celebrating small wins keeps morale high and encourages ongoing engagement. BEST MOMENTS "Connection is the start of the Four Cs: Connection, Conversation, Collaboration, Celebration." "Tools don't lead people. Tools can't influence. Tools can't inspire. People do these things."  "Open and honest communication is the cornerstone of connection."  "Finding common ground takes time, takes your ability to ask questions, but also having a genuine interest in that person."  "Connection is far more than a word. Connection is a feeling between two people." HOST BIO You can contact Lee Houghton on 07813342194 Lee@leehoughton.com https://www.linkedin.com/in/lhoughton/ For the last 15 years, I have been a multi-sector internal or external business improvement consultant, building the improved capability of individuals, teams and businesses. In my spare time, I enjoy spending time with my two young children Jack & India. I also enjoy listening to and reading business & personal development material. Lee Houghton is “THE Business Problem Solver”, a Management Consultant, CX Specialist and Keynote Speaker.

Lee engages in a great conversation with Tommy, a video testimonial expert originally from Leeds, now residing in Malta. Tommy shares his unique journey from a challenging upbringing to discovering the power of video testimonials in business. He emphasises the importance of creating a safe space for clients to express their feelings and experiences, which ultimately leads to authentic and impactful testimonials. Throughout the discussion, Tommy provides valuable insights on how to maximise the effectiveness of video testimonials, the significance of emotional connection in storytelling, and the art of asking the right questions.  KEY TAKEAWAYS Importance of Emotional Connection: Building a safe space for clients to share their feelings and experiences is crucial. This emotional connection leads to more authentic and impactful video testimonials. Value of Real Results: Effective video testimonials focus on concrete outcomes rather than abstract benefits. Testimonials should highlight specific results, such as increased leads, reduced stress, or improved relationships. Maximizing Testimonials: To get the most out of video testimonials, ensure they are easily accessible to clients and suppliers, incorporate them into webinars, and reuse the entire interview content for additional marketing materials. Ongoing Relationships: Maintaining strong connections with clients is essential. Regular check-ins and accountability help ensure that clients utilise the services they've paid for, leading to better outcomes and referrals. Storytelling Through Questions: Asking open-ended questions that encourage clients to share their stories and feelings can reveal deeper insights. This approach not only enhances the quality of testimonials but also fosters a more engaging and relatable narrative. BEST MOMENTS "What I noticed was that after a short amount of time, the way he wrote sounded like the way I talked. And I liked that. The light bulb went off." "How do you make somebody feel safe? Because in every business, we want everybody to feel safe and that they can contribute their thoughts." "A great testimonial talks about real results, not abstract ones that are kind of all feel good, but no substance." "I realised that the trick to getting people to hang around longer with you was to get them to open up and feel like they were the ones who had the spotlight." "It's all about connection and relationships... It's about how you deal with people." HOST BIO You can contact Lee Houghton on 07813342194 Lee@leehoughton.com https://www.linkedin.com/in/lhoughton/ For the last 15 years, I have been a multi-sector internal or external business improvement consultant, building the improved capability of individuals, teams and businesses. In my spare time, I enjoy spending time with my two young children Jack & India. I also enjoy listening to and reading business & personal development material. Lee Houghton is “THE Business Problem Solver”, a Management Consultant, CX Specialist and Keynote Speaker.

Lee engages in a compelling conversation with former professional goalkeeper Lee Robinson, who has transitioned into a modern-day goalkeeping coach and entrepreneur. They discuss Robinson's journey from a challenging football career to his mission of transforming goalkeeping training through innovative methods and specialized gloves. The episode delves into the importance of character, work ethic, and decision-making in goalkeeping, contrasting traditional views that prioritise physical attributes like height. Robinson shares insights on how he aims to empower young goalkeepers by encouraging them to embrace mistakes in training to enhance their performance in games. This episode not only highlights the parallels between sports and business leadership but also emphasizes the significance of mentorship and personal growth in achieving success. KEY TAKEAWAYS Character Over Size: The importance of a goalkeeper's character and decision-making skills outweighs physical attributes like height. A smaller goalkeeper with a strong character can be more effective than a taller one lacking in these qualities. Learning from Mistakes: Making mistakes in training is essential for growth. The approach encourages goalkeepers to make errors during practice to avoid repeating them in games, fostering a mindset that values learning over perfection. Innovative Training Methods: The use of specialised training gloves that challenge goalkeepers to improve their catching skills and decision-making under pressure. This method aims to make training more realistic and beneficial for performance in actual games. Mental Health Awareness: Acknowledging the mental challenges faced by goalkeepers, including feelings of inadequacy and pressure. The discussion highlights the need for support and guidance to help young players navigate these challenges effectively. Changing Goalkeeping Norms: Advocating for a shift in how goalkeeping is perceived and trained, moving away from traditional methods that focus solely on physicality and technique. The goal is to inspire a new generation of goalkeepers who are confident, skilled, and capable of making smart decisions on the field. BEST MOMENTS  "I want to give the benefit of all my underachievements and failures and hard times and help these young goalkeepers not have to deal with what I had to go through."  "I think you should have to earn the right to call yourself a professional instead of just leaving school and a couple weeks later having a professional contract."  "The best goalkeepers aren't the best technically; they're the best decision makers under pressure." "What you did in those camps absolutely engages the heads of the goalkeepers, engages the hearts of them because they love it, and fundamentally engages the hands and the footwork."  "You have to make more mistakes in training to make less in a game." HOST BIO You can contact Lee Houghton on 07813342194 Lee@leehoughton.com https://www.linkedin.com/in/lhoughton/ For the last 15 years, I have been a multi-sector internal or external business improvement consultant, building the improved capability of individuals, teams and businesses. In my spare time, I enjoy spending time with my two young children Jack & India. I also enjoy listening to and reading business & personal development material. Lee Houghton is “THE Business Problem Solver”, a Management Consultant, CX Specialist and Keynote Speaker.

In this episode of "Business Problems Solved," host Lee Horton explores the concept of PIP—People, Information, and Product—and explores how these three critical elements must flow harmoniously for an organisation to achieve operational excellence. Lee discusses the importance of engaging the head, heart, and hands of the organisation, highlighting key challenges such as misalignment between teams, burnout, and information overload. He offers practical strategies to foster effective people flow, streamline information flow, and optimise product flow, emphasising the need for connection, conversation, collaboration, and celebration within teams. KEY TAKEAWAYS Understanding PIP Flow: PIP stands for People, Information, and Product (or Process and Services). Achieving operational excellence requires these three elements to flow harmoniously within an organization. Challenges to People Flow: Key challenges include misalignment between teams, burnout or low morale, and siloed collaboration. Addressing these issues is crucial for fostering a motivated and engaged workforce. Importance of Information Flow: Effective information flow is essential for informed decision-making. Challenges include horizontal and vertical communication breakdowns and information overload, which can hinder timely and accurate decisions. Optimizing Product Flow: Product flow represents the processes and actions involved in delivering goods and services. Challenges include bottlenecks, balancing speed with quality, and inflexibility in processes. Streamlining these processes is vital for efficiency. The Four C's Framework: To orchestrate harmony in PIP flow, organizations should focus on connecting people to the vision, fostering constant conversations, collaborating across functions, and celebrating successes while reflecting on areas for improvement. BEST MOMENTS "Does your pip flow or does your pit squeak? PIP stands for People, Information, and Product or Process and Services." "Achieving operational excellence means orchestrating these three flows so that they work seamlessly together." "The heart represents the emotion, the energy, the culture, the motivation of its people, driving engagement and collaboration."  "If the energy and motivation are stifled, information flow suffers, which is the head."  "Success is not zero problems. Success is a culture of openness and proactivity in dealing with them."  HOST BIO You can contact Lee Houghton on 07813342194 Lee@leehoughton.com https://www.linkedin.com/in/lhoughton/ For the last 15 years, I have been a multi-sector internal or external business improvement consultant, building the improved capability of individuals, teams and businesses. In my spare time, I enjoy spending time with my two young children Jack & India. I also enjoy listening to and reading business & personal development material. Lee Houghton is “THE Business Problem Solver”, a Management Consultant, CX Specialist and Keynote Speaker.

Join Lee as he talks about the critical theme of choices and their impact on personal and professional growth. He emphasises that every decision we make, whether automatic or deliberate, shapes our future and the outcomes we achieve. Lee introduces a framework for making effective choices, highlighting three key components: awareness, evaluation, and commitment. He also shares practical strategies for making better decisions, such as aligning choices with core values, prioritizing long-term benefits over short-term gratification, and seeking diverse perspectives. Additionally, he warns against impulsive decision-making, avoiding responsibility, and clinging to the status quo out of fear. Tune in to discover how to empower yourself and your team to make informed choices that lead to meaningful results. KEY TAKEAWAYS Importance of Choices: Life and business revolve around the choices we make. Every decision, whether big or small, influences our future and the outcomes we achieve. Three Key Components of Making Choices: Effective decision-making involves three steps: Awareness: Recognising that a decision needs to be made and understanding the available options. Evaluation: Weighing the pros and cons of each option and aligning them with personal values and goals. Commitment: Taking action on the chosen option and being responsible for the outcome. Best Practices for Making Choices: To achieve desired results, focus on: Aligning decisions with core values and long-term goals. Prioritising long-term benefits over short-term gratification. Seeking diverse perspectives to gain insights and avoid blind spots. Avoiding Poor Decision-Making: Steer clear of: Acting on impulse, which can lead to poor outcomes. Avoiding responsibility for decisions, which limits personal growth and learning. Sticking to the status quo out of fear, which can hinder progress and innovation. Creating a Supportive Environment: Leaders should foster an environment where team members feel safe to make choices. This involves providing clarity on options, encouraging evaluation, and supporting commitment to decisions, ultimately leading to collective progress towards goals. BEST MOMENTS "Do not leave your change initiatives to chance. You need to really think about the choices that you're making and the choices that you're enabling." "A choice is a deliberate act of will, shaped by your values, beliefs, and the circumstances you find yourself in." "Making a choice is not just about selecting an option, it's about committing to it and taking action." "The best choices are those that are aligned with your values and your goals." "Every choice you make is a step towards shaping your future, the team's future, your business's future."  HOST BIO You can contact Lee Houghton on 07813342194 Lee@leehoughton.com https://www.linkedin.com/in/lhoughton/ For the last 15 years, I have been a multi-sector internal or external business improvement consultant, building the improved capability of individuals, teams and businesses. In my spare time, I enjoy spending time with my two young children Jack & India. I also enjoy listening to and reading business & personal development material. Lee Houghton is “THE Business Problem Solver”, a Management Consultant, CX Specialist and Keynote Speaker.

Lee explores the crucial topic of behaviours and how they impact our daily actions. He introduces the concept of ACT - Attitude, Choices, and Technique - as the key components of behaviour. He emphasises the importance of having the right attitude, making conscious choices, and executing tasks with the correct technique to achieve success in business and personal endeavours. By framing behaviors in this way, Lee encourages listeners to reflect on their own actions and consider how they can improve their attitude, decision-making, and skills.  KEY TAKEAWAYS Behaviour Definition: A behavior is defined as an observed act, emphasising the importance of actions being visible and tangible. ACT Framework: The ACT acronym breaks down behaviours into Attitude, Choices, and Technique, highlighting the key components that influence actions. Attitude: Having the right attitude, whether positive or negative, plays a significant role in shaping behaviours and outcomes. Choices: Making decisions, whether right or wrong, is crucial as it allows for learning and progress while making no choice hinders growth. Technique: The execution of actions with the right technique is essential for success, emphasising the importance of honing skills and capabilities. BEST MOMENTS "The best thing you can do is make the right choice. The second best thing you can do is make the wrong choice."  "And if we're here to influence habits and behaviours in everybody, then we need to help everybody act in the right way every time."  "So just by thinking about making the right or wrong choices, having the right or wrong attitude and the right or wrong technique, makes me think about and perform better."  HOST BIO You can contact Lee Houghton on 07813342194 Lee@leehoughton.com https://www.linkedin.com/in/lhoughton/ For the last 15 years, I have been a multi-sector internal or external business improvement consultant, building the improved capability of individuals, teams and businesses. In my spare time, I enjoy spending time with my two young children Jack & India. I also enjoy listening to and reading business & personal development material. Lee Houghton is “THE Business Problem Solver”, a Management Consultant, CX Specialist and Keynote Speaker.

Business Problems Solved's 300th episode features host Lee reflecting on his personal transformational journey of running the London Marathon and completing a 100-kilometer ultra challenge. Through his experience, Lee introduces the SMART FIRST method for setting and achieving goals, emphasising the importance of strategic, meaningful, ambitious, real, and targeted goals. He also discusses the FIRST method, focusing on fueling the body and mind, being in the moment, preparing adequately, having a supportive team, and taking one step at a time to achieve success. Lee shares how these methods have not only helped him in his physical challenges but also in guiding his son through a goal-setting process. The episode concludes with Lee's commitment to applying these principles to further grow and improve the podcast in the next 100 episodes. KEY TAKEAWAYS Episode 300 Milestone: The episode marks a significant milestone in the podcast's journey, reflecting on personal achievements and setting the stage for future goal-focused content. SMART FIRST Approach: Introduces a refined version of SMART goals, emphasising strategic, meaningful, ambitious, real, and targeted aspects to provide the right motivation for goal achievement. The FIRST Method: Outlines the FIRST method for achieving SMART goals, focusing on fueling the body and mind, being in the moment, ensuring proper preparation, having a supportive team, and taking one step at a time. Future Podcast Direction: Lee plans to apply the SMART FIRST approach to the podcast's content, aiming to help senior leaders and change professionals navigate challenges and achieve desired outcomes. BEST MOMENTS "I never expected nearly six years ago to ever get to 300 episodes. I thought I was gonna run out of content. But here I am sat 300 episodes later with still quite a few ideas."  "The A should be for ambitious in smart goals, and not achievable because if we say that it's achievable then it's limiting what we can actually achieve." "The more that I verbalized the challenge with those people around me, and the more that they could see me training, the more that people started to support because they started to believe in the challenge." "So are you thinking smart first to achieve your possible dreams? That's what I would encourage you to think about." "My aim in every single episode of this podcast is to make you think some stuff, and make you think enough stuff that you do something different, or you try something new."  HOST BIO You can contact Lee Houghton on 07813342194 Lee@leehoughton.com https://www.linkedin.com/in/lhoughton/ For the last 15 years, I have been a multi-sector internal or external business improvement consultant, building the improved capability of individuals, teams and businesses. In my spare time, I enjoy spending time with my two young children Jack & India. I also enjoy listening to and reading business & personal development material. Lee Houghton is “THE Business Problem Solver”, a Management Consultant, CX Specialist and Keynote Speaker.

Lee talks about an unconventional yet thought provoking analogy between cleaning and successful change initiatives. Lee draws parallels between the four key components of cleaning—movement, cleaning solution, heat, and time—and the essential elements required for effective change. Through this insightful comparison, listeners are encouraged to apply the same rigour and methodology to their change initiatives as they do to everyday cleaning tasks, ultimately aiming to create sustainable and impactful transformations in their working environments. KEY TAKEAWAYS Four Key Components of Cleaning and Change: The four key components of cleaning (movement, cleaning solution, heat, and time) are paralleled with the components needed for successful change (movement, support, heat, and time). Importance of Agitation and Movement: Lee emphasises the importance of agitation and movement in both cleaning and change processes to bring about effective results. Need for Support and Heat in Change: Having support (cleaning solution) and introducing heat (conflict or challenge) in change initiatives to drive progress and improvement. Time as a Critical Factor: Lee stresses the significance of allowing the relevant amount of time for change to take place and for new processes to be established and sustained. BEST MOMENTS "We clean something to make it look good or to return it to its original state or to make it last longer, to maybe remove something from it that shouldn't be on it." "Do we really have the relevant amount of time? Do we really create enough heat warmth of relationship or challenge to create the most optimal ways of working?"  "Are you applying those four things to your change initiatives? Or are you just doing it when you get in the shower in the morning?"  "Saying you know how to do it is not doing it. Saying you know how to change is not changing."  "We only really improve when we do something different."  HOST BIO You can contact Lee Houghton on 07813342194 Lee@leehoughton.com https://www.linkedin.com/in/lhoughton/ For the last 15 years, I have been a multi-sector internal or external business improvement consultant, building the improved capability of individuals, teams and businesses. In my spare time, I enjoy spending time with my two young children Jack & India. I also enjoy listening to and reading business & personal development material. Lee Houghton is “THE Business Problem Solver”, a Management Consultant, CX Specialist and Keynote Speaker.

Lee explores the key insights from Carlo Ancelotti's leadership book, "Quiet Leadership." He reflects on the importance of relationships, connection, and authenticity in leadership, drawing inspiration from Ancelotti's approach to managing world-class football teams. The episode highlights the three Cs to becoming a champion: capability of tasks, cultural fit, and contribution to the team. Listeners are encouraged to apply these principles to enhance their leadership skills and team performance. KEY TAKEAWAYS Importance of Relationships: Building strong relationships with team members, support staff, and superiors is crucial for effective leadership. Authentic Leadership Style: Being authentic in leadership, maintaining emotions, and connecting with individuals on a personal level can lead to success. Three C's to Becoming a Champion: Focus on capability of tasks, cultural fit within the team, and contribution to the team to create a high-performing team. Capability: Clarity of tasks, support, and learning opportunities are essential for individuals to be capable in their roles. Cultural Fit: Aligned values, supportive environment, and clarity of vision are key components for fitting into the team or organisation. Contribution to the Team: Clear roles and responsibilities, empowerment, and clarity of goals are crucial for making a valuable contribution to the team. BEST MOMENTS "He leads by understanding the person... around the importance of connection."  "There's three Cs to being a champion... how capable are you to do the task?"  "So how much of a contribution to the team do you make? How much of a contribution do each member of the team make?" "He would make a point of understanding the person, but then also leading in that way."  "So the three Cs to being a champion are those three Cs... what you are doing for yourself to make sure that you are as capable as you can be."  HOST BIO You can contact Lee Houghton on 07813342194 Lee@leehoughton.com https://www.linkedin.com/in/lhoughton/ For the last 15 years, I have been a multi-sector internal or external business improvement consultant, building the improved capability of individuals, teams and businesses. In my spare time, I enjoy spending time with my two young children Jack & India. I also enjoy listening to and reading business & personal development material. Lee Houghton is “THE Business Problem Solver”, a Management Consultant, CX Specialist and Keynote Speaker.

Lee's latest episode talks about the intricacies of maintaining change momentum and combating loneliness within change management. He shares insights on understanding individual journeys, building belief and trust, leading with connection over tools, and the importance of habits in driving change. Through engaging anecdotes and actionable advice, Lee encourages listeners to embrace the challenges of change management with enthusiasm and purpose. KEY TAKEAWAYS Understand that everybody is on a journey, including yourself, and recognise where individuals are on their journey to create the right conversation. Build belief, confidence, and trust in yourself, the solution, and the organisation to understand and address potential barriers to progress. Lead with connection rather than tools to tailor your approach and make it more relatable and effective. When creating or breaking habits, focus on the cue and reward, not just the routine, to facilitate lasting change. Help individuals move away from pain or towards pleasure, considering the neutral zone as a stepping stone to transition effectively. BEST MOMENTS "Lead with connection not with tools because that allows you to tailor your narrative about the tool, the solution, the technique, the thing in a meaningful way and vary your presentation."  "Don't just focus on the routine and document in the process because if you just create a process and ask people to do it, not everybody will do it."  "Fundamentally, we're trying to get people to create and have the right motivation, the right reasons for action so that they do the right thing at the right time every time."  "The toothpaste manufacturers made the reward feel so amazing that everybody then wanted, okay, your teeth are now clean, your mouth feels so fresh."  "It's not our approach that's broken, it's our approach to change that's broken. And I think just by applying a few different strategies to what we do and how we do it, it can help us overcome some of the challenges that we face today."HOST BIO You can contact Lee Houghton on 07813342194 Lee@leehoughton.com https://www.linkedin.com/in/lhoughton/ For the last 15 years, I have been a multi-sector internal or external business improvement consultant, building the improved capability of individuals, teams and businesses. In my spare time, I enjoy spending time with my two young children Jack & India. I also enjoy listening to and reading business & personal development material. Lee Houghton is “THE Business Problem Solver”, a Management Consultant, CX Specialist and Keynote Speaker.

Lee talks about the complexities of leading change within organisations, focusing on maintaining momentum and limiting loneliness in the process. He emphasises the importance of understanding where individuals are on their change journey, addressing resistance, and building belief, trust, and confidence in the solution, approach, and organisation. This episode serves as part one of a two-part series, offering practical approaches to make positive strides in the ever-evolving landscape of change management. KEY TAKEAWAYS Change can be both the best and worst job, with feelings of loneliness and loss of momentum being common challenges. Understanding where individuals are on their change journey and addressing their beliefs, confidence, and trust are crucial for successful change implementation. Change and improvement should be viewed as everyone's job, but not everyone sees it that way, leading to challenges in driving change. It is important to view situations through the eyes of others, considering their perspectives on consistency, connection, and credibility in relation to the proposed solutions and organisation. By recognising and addressing resistance, maintaining momentum, and limiting loneliness, change practitioners can deliver successful change initiatives in a people-focused business environment. BEST MOMENTS "Change for me has been and is the best and worst job that I have ever had."  "Everybody is on a journey. So if they're on a journey, we're on a journey, and people are saying these things."  "All change starts with belief. So like Santa, we believe in Santa, don't we?"  "I shared those four quads because those four quads are what I've heard a lot and I asked a group which one of these four quotes have they heard the most." "And that's where his lack of belief, confidence or trust came from."  HOST BIO You can contact Lee Houghton on 07813342194 Lee@leehoughton.com https://www.linkedin.com/in/lhoughton/ For the last 15 years, I have been a multi-sector internal or external business improvement consultant, building the improved capability of individuals, teams and businesses. In my spare time, I enjoy spending time with my two young children Jack & India. I also enjoy listening to and reading business & personal development material. Lee Houghton is “THE Business Problem Solver”, a Management Consultant, CX Specialist and Keynote Speaker.

Join Lee as he talks about the importance of considering three key factors before implementing tools in business change initiatives. Lee emphasises the significance of prioritising connection and understanding the audience before introducing tools, drawing parallels to the world of comedy where connection is paramount. He highlights the need to assess the problem the tool aims to solve, the design principles behind it, and the predictability of results in the current environment.  Listeners are encouraged to think critically about their approach to tools and change, aiming for meaningful connections and tailored solutions for optimal outcomes. KEY TAKEAWAYS Connection is Key: Prioritise building a connection and relationship with the individuals you are working with before introducing tools or solutions. Consider the Problem: Before applying a tool, identify the problem it aims to solve and ensure that problem exists in the context you are working in. Understand Design Principles: Learn about the design principles behind the tool to determine if they still align with the current situation and if they may be constraining your solution. Predictability of Results: Evaluate how predictable the results of the tool are in the environment you are in and if it effectively addresses the problem at hand. People First: Remember that success in implementing initiatives relies heavily on how well you connect with and understand the people you are working with. BEST MOMENTS "Any fool with a tool is still a fool."  "People protect what they build. If you turn up with a ready-made tool, then it's got to absolutely fix the issue that they've got in the best way that they perceive for them to have any ownership or belief in that thing."  "Change is not easy. If it was, everybody would be doing it."  "When you lead with connection and relationship and build an understanding of who you are delivering, supporting these initiatives with, then it allows you to vary your performance based on who is in front of you."  "I think by understanding those three things, it can give you a better understanding of the tool that you need to apply."  HOST BIO You can contact Lee Houghton on 07813342194 Lee@leehoughton.com https://www.linkedin.com/in/lhoughton/ For the last 15 years, I have been a multi-sector internal or external business improvement consultant, building the improved capability of individuals, teams and businesses. In my spare time, I enjoy spending time with my two young children Jack & India. I also enjoy listening to and reading business & personal development material. Lee Houghton is “THE Business Problem Solver”, a Management Consultant, CX Specialist and Keynote Speaker.

Lee's latest episode explores the concept of change as a journey, emphasising the individual nature of each person's experience. Lee discusses various models like the Kubler-Ross change curve and Bridges transition model, highlighting the importance of understanding people's past experiences and emotions when leading change initiatives. The episode underscores the significance of making individuals feel positive, safe, and supported throughout the change process, ultimately expressing the need for empathy and gradual progress in navigating the complexities of change. KEY TAKEAWAYS Change is a journey that individuals go through, and it is important to understand each person's unique journey. Resistance to change often stems from past experiences and habits that individuals are comfortable with. Making people feel positive, safe, and supported is crucial when leading and delivering change initiatives. Change requires breaking old habits or creating new ones, which can be challenging but necessary for progress. Understanding where people are coming from, collectively working towards a common destination, and moving forward gradually are key aspects of successful change management. BEST MOMENTS "Change is not easy because we are creatures of habit. Every single day, the majority of the things that we do are habitual." "We need to make people feel positive. We need to make people feel safe. We need to make people feel supported."  "Everybody is on a journey. Not everybody wants to be on a journey. We may face resistance."  "Change is a journey for everybody... Changing anything is often not like flicking a switch."  "Mayor Angelou said, 'I'll forget what you did, I'll forget what you said, but I'll never forget how you made me feel.'" HOST BIO You can contact Lee Houghton on 07813342194 Lee@leehoughton.com https://www.linkedin.com/in/lhoughton/ For the last 15 years, I have been a multi-sector internal or external business improvement consultant, building the improved capability of individuals, teams and businesses. In my spare time, I enjoy spending time with my two young children Jack & India. I also enjoy listening to and reading business & personal development material. Lee Houghton is “THE Business Problem Solver”, a Management Consultant, CX Specialist and Keynote Speaker.

Lee reflects on the first six months of 2024, sharing his personal achievements, including running marathons and launching online courses, attributing his success to the intensity and frequency of his nine-month challenge. He discusses the importance of structure and rhythm in achieving goals, emphasising the concept of intensity times frequency equals connection. The episode concludes with a challenge for listeners to apply intensity and frequency to their endeavours for a successful second half of the year. KEY TAKEAWAYS Reflect on Your Progress: Take time to reflect on your achievements and progress at regular intervals, like at the end of six months, to see how successful you have been. Set Big, Ambitious Goals: Setting big, scary, and ambitious goals can provide the structure and intensity needed to achieve them, allowing for creativity and engagement throughout the process. Intensity and Frequency Create Habits: By combining intensity (strength of reason and feeling) with frequency (repetition), you can create new habits and connections, whether in personal goals or professional relationships. Strive for Connection: Building connections, whether with yourself, others, or within an organization, requires intensity and frequency to strengthen the bond and achieve common goals. Consistency is Key: Consistently applying intensity and frequency to important tasks or goals can lead to success and achievement, as seen in the example of training for a marathon. BEST MOMENTS "I absolutely believe that this has all been achieved through the consistency in my nine month to 100km challenge." "Intensity times frequency equals connection. Connection is the first of the four C's, so connect, converse, calibrate and celebrate."  "Whatever fires together, wires together. But the only wire together, if you do it continually and repeatedly, and you've got a strength of feeling, strength of reason, and then you do that repeatedly, it will then become habitual."  "So last week we spoke about how we're connecting everything together from the bottom all the way through the top and connecting from a best perspective."  HOST BIO You can contact Lee Houghton on 07813342194 Lee@leehoughton.com https://www.linkedin.com/in/lhoughton/ For the last 15 years, I have been a multi-sector internal or external business improvement consultant, building the improved capability of individuals, teams and businesses. In my spare time, I enjoy spending time with my two young children Jack & India. I also enjoy listening to and reading business & personal development material. Lee Houghton is “THE Business Problem Solver”, a Management Consultant, CX Specialist and Keynote Speaker.

This episode explores the crucial concept of connection in the realm of leadership, change management, and organisational success. Lee emphasises the significance of connecting people to the purpose, vision, and initiatives of a business to drive sustainable performance excellence. Through the framework of the four C's - connection, conversation, collaboration, and celebration/reflection - Lee explores how fostering strong connections among individuals and aligning behaviours with organisational goals are essential for achieving desired outcomes.  The episode underscores the necessity of aligning values with behaviours, fostering emotional connections, and continuously striving to improve connectivity within organisations to drive success. KEY TAKEAWAYS Connection is Key: Connection in leadership, change management, and overall business is essential for success  The Four C's Framework: The four C's framework - Connection, Conversation, Collaboration, and Celebration & Reflection - is a high-level process for delivering sustainable performance excellence. The Best Model: The Best Model focuses on connecting strategies and improvement initiatives to influence leadership behaviours, employee engagement, customer satisfaction, and ultimately, business targets. Behavioural Alignment: Aligning company values with expected behaviours can be challenging, there is a need for clear communication and understanding to create a cohesive environment. Future-Framing: Encouragement is needed to envision the future state of the organisation in terms of what will be seen, heard, and felt, and align improvement initiatives to create that desired future. BEST MOMENTS "Connection is absolutely key. And I guess if I was to do a word cloud of all of the podcasts, the nearly 300 podcasts, I think the word connection and connected would probably feature quite highly."  "Connection is key. Why am I banging on about connection?"  "Engagement is largely influenced by the behaviours of the people that we are working with." "We need to connect the behaviours of all of our people. The environment that is being created to engage our employees."  "Connect the dots to achieve success. Start with the behaviour and how we wanna be in it actually."  HOST BIO You can contact Lee Houghton on 07813342194 Lee@leehoughton.com https://www.linkedin.com/in/lhoughton/ For the last 15 years, I have been a multi-sector internal or external business improvement consultant, building the improved capability of individuals, teams and businesses. In my spare time, I enjoy spending time with my two young children Jack & India. I also enjoy listening to and reading business & personal development material. Lee Houghton is “THE Business Problem Solver”, a Management Consultant, CX Specialist and Keynote Speaker.

This episode explores the intriguing debate between maturity and ownership when implementing solutions in organisations. Lee reflects on his experiences and conversations, emphasising the importance of balancing these two factors. Through engaging storytelling and practical advice, Lee navigates the complexities of decision-making in organisational improvement, offering a thought-provoking perspective on achieving long-term success. KEY TAKEAWAYS Ownership Over Maturity: When introducing a solution, prioritise ownership over maturity. People are more likely to protect and improve something they have built themselves. Balancing Act: Striking a balance between maturity and ownership is crucial. Sometimes compromising on one for the other is necessary. Long-Term Success: Focusing on ownership and developing a habit of continuous improvement leads to sustainable success in the long run. Context vs. Control: Depending on the situation, decide whether to lead with context (ownership) or control (maturity) to address the problem effectively. Infinite Game: Emphasise playing the long game rather than a finite one. Encourage continuous improvement and sustainability for lasting impact. BEST MOMENTS "I cannot believe that we are nearly at episode 300. When I started the podcast, I believed after about 10-20 episodes, I would run out of content."  "One of the things that I am a big advocate of and we have spoke about before is that people protect what they build."  "The right answer is ownership. But I'm not sure that when things play out, when the pressure is on, when we are trying to help people get better, I think that inadvertently a number of people might push the maturity button."  "So when you are introducing a solution, consider maturity and ownership. And sometimes you can't have both. You might have to compromise one for the other." "It's not about what you would like it to. It's about whether they own it and they know how they can develop it continually. That is successful. That is sustainable. And that is how you win the long game." HOST BIO You can contact Lee Houghton on 07813342194 Lee@leehoughton.com https://www.linkedin.com/in/lhoughton/ For the last 15 years, I have been a multi-sector internal or external business improvement consultant, building the improved capability of individuals, teams and businesses. In my spare time, I enjoy spending time with my two young children Jack & India. I also enjoy listening to and reading business & personal development material. Lee Houghton is “THE Business Problem Solver”, a Management Consultant, CX Specialist and Keynote Speaker.

Business Problems Solved's latest episode discusses the concept of operational excellence and high-performing environments. Lee emphasises the importance of engaged and empowered people in driving business performance. By focusing on the interactions and engagement of team members rather than just metrics and tools, Lee highlights the true essence of operational excellence - making people and driving performance simultaneously. Listeners are encouraged to consider the impact of their leadership style on creating a culture of growth and development within their organisations. KEY TAKEAWAYS Operational Excellence: Focus on creating high-performing environments, engaged and empowered people, and effective leadership to drive better performance. Purpose of Performance Boards: Emphasise that the purpose of performance boards is not just about the visuals or metrics but about driving engagement, conversation, and improvement within the team. Creating Engaged People: Highlight the importance of creating an environment where people feel comfortable being vulnerable, discussing feelings, and addressing challenges openly to drive growth and performance. Watermelon Reporting: Address the issue of superficial reporting where problems are covered up due to fear, emphasising the need for honesty, openness, and acceptance of mistakes to drive improvement. Focus on People and Environment: Emphasise that true operational excellence is achieved by focusing on developing people and creating an environment that fosters growth, challenge, and continuous improvement for both individuals and business performance. BEST MOMENTS "I believe, are working towards the same destination. Because all of these things done correctly help the team, the function, the business perform better than they are today." - "And following observing this conversation with the two change folk, I went for a cup of coffee and I reflected on what I had just seen unfold in front of me."  "Watermelon reporting. I've often spoke about so it's it looks green on the outside or it's green on the outside. So we're reporting green." "Do they all feel like they've just watched the best film or TV programme that they've had an opportunity to do at the end of every meeting?"  "You can't just keep hitting people over the head to get them to work faster. You have to help your people grow."  HOST BIO You can contact Lee Houghton on 07813342194 Lee@leehoughton.com https://www.linkedin.com/in/lhoughton/ For the last 15 years, I have been a multi-sector internal or external business improvement consultant, building the improved capability of individuals, teams and businesses. In my spare time, I enjoy spending time with my two young children Jack & India. I also enjoy listening to and reading business & personal development material. Lee Houghton is “THE Business Problem Solver”, a Management Consultant, CX Specialist and Keynote Speaker.

Lee explores the concept of creating an innovative and engaged workforce by challenging the traditional notion of "ask for forgiveness, not for permission." He discusses the importance of leading with context, giving permission, and encouraging behaviours like challenge, conflict, failure, and problem-solving within a safe environment. Listeners are encouraged to embrace failure and conflict as opportunities for growth and improvement, ultimately fostering a culture of continuous learning and development. KEY TAKEAWAYS Encourage Creativity and Risk-Taking: Instead of asking for forgiveness, not permission, create an environment where people feel safe to try new things and be creative without fear of failure. Lead with Context, Not Control: Provide clear expectations and direction while allowing individuals to define their own approach. This fosters creativity, innovation, and empowerment. Give Permission: Allow individuals to challenge, confront, fail, and solve problems. Make it acceptable to hold each other accountable and provide constructive feedback. Role Model Behavior: Leaders should demonstrate the behaviours they expect from others, including being vulnerable and embracing discomfort. Check-In and Reflect: After encouraging action, follow up to ensure individuals act on their thoughts and feelings. Address any barriers preventing them from doing so and reinforce a culture of continuous improvement. BEST MOMENTS "Ask for forgiveness, not for permission. Ask for forgiveness, not for permission. And you say that when you want people to try new things."  "Lead with context, not with control. And when you lead with context and not control, then that is encouraging people to define their own how." "We need to give permission and lead with context. Give permission for people to do certain things. Give permission for people to hold people to account, but lead with context."  "The more we do it, the easier it becomes. So don't just say to people, ask for forgiveness, not for permission. There's some ground rules, there's some Things you need to do to make that possible."  "Let's create this environment where failure, challenge, conflict and problems are recognized, identified, and actually reinforced that actually the good things, they're not bad things, they're good things."  HOST BIO You can contact Lee Houghton on 07813342194 Lee@leehoughton.com https://www.linkedin.com/in/lhoughton/ For the last 15 years, I have been a multi-sector internal or external business improvement consultant, building the improved capability of individuals, teams and businesses. In my spare time, I enjoy spending time with my two young children Jack & India. I also enjoy listening to and reading business & personal development material. Lee Houghton is “THE Business Problem Solver”, a Management Consultant, CX Specialist and Keynote Speaker.

Lee explores the concept of operational excellence through the lens of two renowned entrepreneurs, Steve Jobs and Richard Branson. He talks about the importance of connecting the dots in operational excellence, drawing on the wisdom of Jobs and Branson.  Through examples and practical insights, listeners are encouraged to connect the dots between tools, behaviours, and environments to drive success in business operations. The episode underscores the need to start with the end in mind, as advocated by Stephen Covey, and to always be connecting dots to create a conducive environment for achieving business goals. KEY TAKEAWAYS Continuous Improvement: The key habit within operational excellence is the habit of continuous improvement, engaging people, and striving for excellence in all aspects of the business. Connecting Dots: The importance of connecting the dots between different elements in a system to achieve a particular destination, as emphasised by successful entrepreneurs like Steve Jobs and Richard Branson. Reflecting Backwards: Understanding that one can only join the dots looking backwards, as plans may change and evolve, highlighting the importance of reflection and learning from past experiences. Creating the Right Environment: Focusing on creating the ideal environment through connecting the right dots, including leadership behaviours, visual performance boards, and metrics, to drive engagement and achieve business targets. Start with the End in Mind: Emphasising the concept of starting with the end goal in mind and connecting the dots looking back to create a path towards success and making a difference in the business. BEST MOMENTS "Fundamentally, it's about the habit of continuous improvement and the habit of engaging people."  "You can only join the dots looking backwards... the plan's out of date."  "Always be connecting dots... you have to stop at a particular point."  "If you create the right environment, then people will behave in a particular way." "Start with the end in mind, connect the dots looking back."  HOST BIO You can contact Lee Houghton on 07813342194 Lee@leehoughton.com https://www.linkedin.com/in/lhoughton/ For the last 15 years, I have been a multi-sector internal or external business improvement consultant, building the improved capability of individuals, teams and businesses. In my spare time, I enjoy spending time with my two young children Jack & India. I also enjoy listening to and reading business & personal development material. Lee Houghton is “THE Business Problem Solver”, a Management Consultant, CX Specialist and Keynote Speaker.

Lee delves into the common issue of setting vague deadlines and lack of follow-through in business meetings. Lee challenges the practice of assigning generic due dates like "next Friday" or "end of the month," urging listeners to prioritise specific times for completing tasks. By emphasising the importance of committing to realistic deadlines and actively prioritising key activities, Lee highlights how this approach can lead to increased productivity and successful task completion.  KEY TAKEAWAYS Prioritise specific deadlines: Instead of setting vague deadlines like "next Friday" or "end of the month," prioritise specific dates and times for completing actions to increase accountability and likelihood of completion. Gain commitments: By asking individuals when realistically they will make time to complete an action, you can gain commitments and increase the chances of the task being done. Avoid procrastination: Proactively scheduling specific times to complete tasks helps avoid procrastination and ensures that important actions are given the attention they deserve. Major time on major things: Focus on spending major time on major tasks rather than major time on minor tasks to prioritise activities that will make the biggest impact on achieving goals. Challenge and improve: Continuously observe and challenge the way deadlines are set and actions are prioritised to improve efficiency and effectiveness in completing tasks. BEST MOMENTS "When realistically are you going to make time to complete this action? That question provides a different answer."  "If somebody says to me that they didn't have time My response is you're telling me the action wasn't important enough."  "How can you spend major time on major things? and minor time on minor things and that is through prioritisation."  "Don't be lazy with setting your due dates. Be disciplined. You can do better."  "Saying you know how to do it is not doing it."  HOST BIO You can contact Lee Houghton on 07813342194 Lee@leehoughton.com https://www.linkedin.com/in/lhoughton/ For the last 15 years, I have been a multi-sector internal or external business improvement consultant, building the improved capability of individuals, teams and businesses. In my spare time, I enjoy spending time with my two young children Jack & India. I also enjoy listening to and reading business & personal development material. Lee Houghton is “THE Business Problem Solver”, a Management Consultant, CX Specialist and Keynote Speaker.

This episode delves into the importance of intent, intensity, and impact in achieving desired outcomes. Lee introduces the concept of the three I's - intent, intensity, and impact - as key factors in determining the success of actions and conversations. Listeners are encouraged to look inward, assess their approach, and strive for greater effectiveness in their interactions to achieve the desired impact. KEY TAKEAWAYS Intent, Intensity, and Impact: The three I's discussed in the podcast are crucial for achieving desired outcomes in business interactions. Clarity of Intent: Having a clear purpose and motivation before taking action or engaging in conversations is essential for success. Intensity and Frequency: Applying the right level of conviction and doing so consistently are key factors in making a significant impact. Reflect and Learn: Analysing the gap between intentions and outcomes provides an opportunity for reflection, learning, and improvement. Personal Responsibility: Emphasising the importance of taking ownership of one's intent, intensity, and frequency to drive impactful results. BEST MOMENTS "Are you really putting enough in? Do you have clarity of intent of all of your interactions, of all of your conversations, of all of your actions?" "Intent is personal to us. Impact is what happens as a result of our intentions."  "If your intent is the motivation and purpose for your action and conversation, if you have that conversation or do that action and you do it with enough intensity, feeling, strength behind it..."  "So, intent is around motivation or purpose of your actions or conversations. Intensity is the level that you apply, I guess, of your conviction of your action, of your conversation."  "Often we look through the window at other people and think that actually they have not done what we expected them to do, so they are in the wrong. I believe it's down to the inputs that we put in..." HOST BIO You can contact Lee Houghton on 07813342194 Lee@leehoughton.com https://www.linkedin.com/in/lhoughton/ For the last 15 years, I have been a multi-sector internal or external business improvement consultant, building the improved capability of individuals, teams and businesses. In my spare time, I enjoy spending time with my two young children Jack & India. I also enjoy listening to and reading business & personal development material. Lee Houghton is “THE Business Problem Solver”, a Management Consultant, CX Specialist and Keynote Speaker.

Lee delves into the importance of not just doing tasks, but doing them well to make a real difference. He emphasises the four levels of performance: not doing it, doing it, doing it well, and doing it well to shift performance. Drawing parallels to driving a car, Lee explains how simply completing a task is not enough; it must be done with the aim of achieving a specific goal or destination. He challenges listeners to consider their internal motivations and the impact of their actions on reaching desired outcomes.  KEY TAKEAWAYS Strive for Excellence: It's essential to aim for doing tasks well to shift performance and make a difference, rather than settling for just completing them. Focus on Destination: Align behaviors and activities with the end goal or destination to ensure contributions count towards achieving it. Internal Motivation: Understanding individual motivations and connecting them to the overall goal can drive better performance and results. Continuous Improvement: Emphasise the importance of doing tasks well to drive continuous improvement and exceed limits set by oneself. Clarity and Alignment: Ensure clarity on expectations, behaviours, and performance goals to align everyone towards a common destination and purpose. BEST MOMENTS "Saying you know how to do it is not doing it." "We want people to do it well, and we want them to do it well to shift performance, to make a difference, to make their contribution count." "Are you and your teams focused on doing whatever it is that you're doing well and to shift performance, to make a difference, to achieve your destination and your goal." "We've got to strive and aspire to do everything well to make a difference." "Have I made you think differently in order to make you do differently to achieve a different result?" HOST BIO You can contact Lee Houghton on 07813342194 Lee@leehoughton.com https://www.linkedin.com/in/lhoughton/ For the last 15 years, I have been a multi-sector internal or external business improvement consultant, building the improved capability of individuals, teams and businesses. In my spare time, I enjoy spending time with my two young children Jack & India. I also enjoy listening to and reading business & personal development material. Lee Houghton is “THE Business Problem Solver”, a Management Consultant, CX Specialist and Keynote Speaker.

In this episode of Business Problems Solved, Lee reflects on his recent completion of the London Marathon and shares five key takeaways that helped him achieve this milestone. Lee draws parallels between lessons from his marathon experience and their applicability in business settings, emphasising the significance of proper fueling, being in the moment, perseverance, support, and training to achieve success.  KEY TAKEAWAYS Fuel Brain and Body Properly: Focus on providing the right fuel through food, thoughts, and sleep to ensure optimal performance. Be Present in the Moment: Embrace each moment fully to enhance the experience and make better decisions. Keep Moving Forward: Continuously take steps forward, overcoming obstacles and challenges along the way. Support and Encouragement: Provide the right level of support and encouragement to foster accountability and motivation. Train Properly: Ensure proper training and development to equip individuals with the skills and capabilities needed for success. BEST MOMENTS "I had a dream the night before the marathon, in the dream, I didn't complete the marathon. I just couldn't get to that distance. I couldn't do it."  "I really did enjoy running 26 miles in front of all those people. It was just an enjoyable experience because I was in the moment."  "Nobody comes to work to do a bad job, but are we helping them do the best job they can? And to do that, they need to fuel their brain and their body properly."  "What can we do to keep moving forward? Sometimes moving forward, I mean, suggests that if something's not working, we need to keep doing it."  "What can you do to ensure and encourage everybody that you're working with is fully trained and is able to do the job that they need to do every single day."  HOST BIO You can contact Lee Houghton on 07813342194 Lee@leehoughton.com https://www.linkedin.com/in/lhoughton/ For the last 15 years, I have been a multi-sector internal or external business improvement consultant, building the improved capability of individuals, teams and businesses. In my spare time, I enjoy spending time with my two young children Jack & India. I also enjoy listening to and reading business & personal development material. Lee Houghton is “THE Business Problem Solver”, a Management Consultant, CX Specialist and Keynote Speaker.

Lee reflects on his recent completion of the London Marathon and shares five key things that helped him achieve this milestone. Lee draws parallels between these lessons from his marathon experience and their applicability in business settings, emphasising the significance of proper fuelling, being in the moment, perseverance, support, and training to achieve success.  KEY TAKEAWAYS Fuel Brain and Body Properly: Focus on providing the right fuel through food, thoughts, and sleep to ensure optimal performance. Be Present in the Moment: Embrace each moment fully to enhance the experience and make better decisions. Keep Moving Forward: Continuously take steps forward, overcoming obstacles and challenges along the way. Support and Encouragement: Provide the right level of support and encouragement to foster accountability and motivation. Train Properly: Ensure proper training and development to equip individuals with the skills and capabilities needed for success. BEST MOMENTS "I had a dream the night before the marathon, in the dream, I didn't complete the marathon. I just couldn't get to that distance. I couldn't do it."  "I really did enjoy running 26 miles in front of all those people. It was just an enjoyable experience because I was in the moment."  "Nobody comes to work to do a bad job, but are we helping them do the best job they can? And to do that, they need to fuel their brain and their body properly."  "What can we do to keep moving forward? Sometimes moving forward, I mean, suggests that if something's not working, we need to keep doing it."  "What can you do to ensure and encourage everybody that you're working with is fully trained and is able to do the job that they need to do every single day."  HOST BIO You can contact Lee Houghton on 07813342194 Lee@leehoughton.com https://www.linkedin.com/in/lhoughton/ For the last 15 years, I have been a multi-sector internal or external business improvement consultant, building the improved capability of individuals, teams and businesses. In my spare time, I enjoy spending time with my two young children Jack & India. I also enjoy listening to and reading business & personal development material. Lee Houghton is “THE Business Problem Solver”, a Management Consultant, CX Specialist and Keynote Speaker.

This episode explores the importance of understanding and meeting the needs of others in conversations. Lee discusses the concept of the three H's - being heard, helped, or hugged - and how individuals typically seek one of these in interactions. Drawing inspiration from Charles Dewick's book, "Super Communicators," Lee emphasises the significance of recognising what the speaker wants from a conversation to enhance connection. The episode concludes with a reminder to prioritise connection over mere technicalities in conversations. KEY TAKEAWAYS Three H's: The concept of "heard, helped, and hugged" can help tailor interactions to build more connection with others. Understanding Identities: Showing different aspects of one's identity can influence the outcome of conversations and help in connecting with others. Connection is Key: The most important aspect of conversations is how well one can connect with the other person, understanding their needs, and turning up in a way to provide that. Vulnerability: Being more vulnerable and sharing more of oneself can lead to better connections and understanding in conversations. Continuous Learning: Taking time to get to know people and understand their identities can enhance communication and connection in interactions. BEST MOMENTS "People, when they are in an interaction or a conversation with somebody, they typically want one of three things. They want to be heard, they want to be helped, or they want to be hooked."  "So if you as a speaker, if the person that's speaking wants to be heard, then you need the listener to actively listen and not interject."  "But dependent upon the conversation that I'm in, I show different parts of my identity."  "So how can you really connect with somebody if you only see one identity? But more importantly, how can you connect with people if you only share one identity?"  "The most important thing in your conversations is how well you can connect to the other person."  HOST BIO You can contact Lee Houghton on 07813342194 Lee@leehoughton.com https://www.linkedin.com/in/lhoughton/ For the last 15 years, I have been a multi-sector internal or external business improvement consultant, building the improved capability of individuals, teams and businesses. In my spare time, I enjoy spending time with my two young children Jack & India. I also enjoy listening to and reading business & personal development material. Lee Houghton is “THE Business Problem Solver”, a Management Consultant, CX Specialist and Keynote Speaker.

This episode delves into the practical application of the ICE model in coaching conversations to drive transformational change. Lee introduces a four-box model that focuses on the coachee's level of thinking and action, guiding leaders on how to navigate coaching sessions effectively. The episode offers a structured approach to coaching that aims to empower individuals to think differently and take meaningful action towards improvement. KEY TAKEAWAYS ICE Model: The ICE model consists of three steps - Intent, Conversation Starters, and Expected Outcome - which can be used to guide coaching conversations effectively. Four Box Model: The Four Box Model helps in understanding the level of thinking and level of action of the coachee, guiding the coach on how to navigate through existing thoughts, new thoughts, transactional actions, and transformational actions. Starting Point: It is recommended to start coaching conversations in the existing thoughts box (low thought, low action) to explore the current mindset of the coachee before progressing to new thoughts and actions. Transitioning: Transitioning from existing thoughts to new thoughts and then to action is crucial in creating sustainable change and transformation in individuals. Questioning Strategy: Using the right questions at each stage of the coaching process, from exploring existing thoughts to creating transformational actions, is key to guiding individuals towards personal growth and development. BEST MOMENTS "The reason why it's transformational action It's because it's based on new thoughts."  "Remember people protect what they build."  "And if you can create an internal change in people's minds, you're more likely to create a sustainable external change."  "So start by clarifying your intent. Understand a couple of conversation starters that keep you in that safe space of exploring the existing thoughts of your coachee." "And really, it starts with understanding your intent, your expected outcome."  HOST BIO You can contact Lee Houghton on 07813342194 Lee@leehoughton.com https://www.linkedin.com/in/lhoughton/ For the last 15 years, I have been a multi-sector internal or external business improvement consultant, building the improved capability of individuals, teams and businesses. In my spare time, I enjoy spending time with my two young children Jack & India. I also enjoy listening to and reading business & personal development material. Lee Houghton is “THE Business Problem Solver”, a Management Consultant, CX Specialist and Keynote Speaker.

Lee delves into the art of coaching, specifically focusing on the role of an improvement coach. Host Lee Horton emphasises the importance of having a clear intent, using conversation starters, and defining expected outcomes before engaging in coaching sessions. He introduces the ICE model (Intent, Conversation Starter, Expected Outcome) as a mental framework for effective coaching. Lee shares personal experiences of learning from mistakes, highlighting the significance of actively listening to the coachee and adapting questions based on their responses. KEY TAKEAWAYS Clarity of Intent: Before coaching conversations, it is essential to have a clear intent in mind to guide the direction of the discussion. Conversation Starters: Using a few well-thought-out questions as conversation starters can help initiate meaningful dialogue and exploration. Expected Outcome: Reflecting on the expected outcome after the conversation can provide insights into the effectiveness of the questions asked and the overall intent. Coaching Continuum: Understanding the coaching continuum, from pure thought to imposing ideas, can help in adapting the coaching style based on the desired outcome. Creating Ownership: Encouraging the coachee to navigate towards their chosen destination through their own thoughts and actions fosters real ownership and action. BEST MOMENTS "We manage things, we lead people and we coach the gaps."  "The reason why we are asking questions is for either for deep thought and exploration in the other person."  "Pure coaching is about letting the coachee navigate to the destination that they want to get to through their own pure thoughts."  "Pure coaching is not about you. Pure coaching is for the benefit of the other person."  "Remember what questions, how questions really open the mind."  HOST BIO You can contact Lee Houghton on 07813342194 Lee@leehoughton.com https://www.linkedin.com/in/lhoughton/ For the last 15 years, I have been a multi-sector internal or external business improvement consultant, building the improved capability of individuals, teams and businesses. In my spare time, I enjoy spending time with my two young children Jack & India. I also enjoy listening to and reading business & personal development material. Lee Houghton is “THE Business Problem Solver”, a Management Consultant, CX Specialist and Keynote Speaker.