Podcasts about win them back

Joan C Williams joins The Great Battlefield podcast to talk about her career as a Professor of Law, the Director of the Equality Action Center and her recent book "Out-classed: How the Left Lost the Working Class and How to Win Them Back".

Back in 2016, Joan Williams, distinguished professor of law (emerita) at UC Law San Francisco, wrote an essay for the Harvard Business Review on why President Donald Trump attracted so many non-college voters. It went viral with almost four million views, becoming the most-read article in the 90-year history of the publication.Williams' new book, Outclassed: How the Left Lost the Working Class and How to Win Them Back, outlines how the seemingly common view that her fellow progressives must abandon their social causes to win back those non-college-educated voters is wrong. What is required, she argues, is a renewed understanding of class. She introduces her conceptualization of the “diploma divide,” or the gap between Americans with and without college degrees. Her worldview divides the electorate into three class-based groups: the college-educated, upper-class “Brahmin left”, the low-income working (middle) class, and the right-wing merchant class, which pushes for economic policies that benefit the rich. Her argument is that a new coalition between the latter two has shifted politics to the right.In this week's Capitalisn't episode, Luigi and Bethany invite Williams to discuss whether our society indeed breaks down so neatly. If it does, how does her breakdown help us understand recent electoral shifts and trends in populism and why the left is on the losing end of both? As she writes in her book and discusses in the episode, “[the Brahmin] left's anger is coded as righteous. Why is non-elite anger discounted as “grievance?” Together, their conversation sheds light on how the left can win back voters without compromising on progressive values.Over the last four years, Capitalisn't has interviewed conservative thinkers like Oren Cass, Patrick Deneen, and Sohrab Ahmari to understand how the political right developed a new platform after President Joe Biden's victory in 2020. With this episode, we begin the same project with the left by asking: What could be the economic basis for a new progressive platform?Show Notes:Read an excerpt from Joan Williams' new book, “Outclassed: How the Left Lost the Working Class and How to Win Them Back,” out now at St. Martin's PressQuiz: “Are You in a Class Bubble?”What So Many People Don't Get About the U.S. Working Class, by Joan Williams, Harvard Business Review, November 10, 2016

Yesterday, the self-styled San Francisco “progressive” Joan Williams was on the show arguing that Democrats need to relearn the language of the American working class. But, as some of you have noted, Williams seems oblivious to the fact that politics is about more than simply aping other people's language. What you say matters, and the language of American working class, like all industrial working classes, is rooted in a critique of capitalism. She should probably read the New Yorker staff writer John Cassidy's excellent new book, Capitalism and its Critics, which traces capitalism's evolution and criticism from the East India Company through modern times. He defines capitalism as production for profit by privately-owned companies in markets, encompassing various forms from Chinese state capitalism to hyper-globalization. The book examines capitalism's most articulate critics including the Luddites, Marx, Engels, Thomas Carlisle, Adam Smith, Rosa Luxemburg, Keynes & Hayek, and contemporary figures like Sylvia Federici and Thomas Piketty. Cassidy explores how major economists were often critics of their era's dominant capitalist model, and untangles capitalism's complicated relationship with colonialism, slavery and AI which he regards as a potentially unprecedented economic disruption. This should be essential listening for all Democrats seeking to reinvent a post Biden-Harris party and message. 5 key takeaways* Capitalism has many forms - From Chinese state capitalism to Keynesian managed capitalism to hyper-globalization, all fitting the basic definition of production for profit by privately-owned companies in markets.* Great economists are typically critics - Smith criticized mercantile capitalism, Keynes critiqued laissez-faire capitalism, and Hayek/Friedman opposed managed capitalism. Each generation's leading economists challenge their era's dominant model.* Modern corporate structure has deep roots - The East India Company was essentially a modern multinational corporation with headquarters, board of directors, stockholders, and even a private army - showing capitalism's organizational continuity across centuries.* Capitalism is intertwined with colonialism and slavery - Industrial capitalism was built on pre-existing colonial and slave systems, particularly through the cotton industry and plantation economies.* AI represents a potentially unprecedented disruption - Unlike previous technological waves, AI may substitute rather than complement human labor on a massive scale, potentially creating political backlash exceeding even the "China shock" that contributed to Trump's rise.Keen On America is a reader-supported publication. To receive new posts and support my work, consider becoming a free or paid subscriber. Full TranscriptAndrew Keen: Hello, everybody. A couple of days ago, we did a show with Joan Williams. She has a new book out, "Outclassed: How the Left Lost the Working Class and How to Win Them Back." A book about language, about how to talk to the American working class. She also had a piece in Jacobin Magazine, an anti-capitalist magazine, about how the left needs to speak to what she calls average American values. We talked, of course, about Bernie Sanders and AOC and their language of fighting oligarchy, and the New York Times followed that up with "The Enduring Power of Anti-Capitalism in American Politics."But of course, that brings the question: what exactly is capitalism? I did a little bit of research. We can find definitions of capitalism from AI, from Wikipedia, even from online dictionaries, but I thought we might do a little better than relying on Wikipedia and come to a man who's given capitalism and its critics a great deal of thought. John Cassidy is well known as a staff writer at The New Yorker. He's the author of a wonderful book, the best book, actually, on the dot-com insanity. And his new book, "Capitalism and its Critics," is out this week. John, congratulations on the book.So I've got to be a bit of a schoolmaster with you, John, and get some definitions first. What exactly is capitalism before we get to criticism of it?John Cassidy: Yeah, I mean, it's a very good question, Andrew. Obviously, through the decades, even the centuries, there have been many different definitions of the term capitalism and there are different types of capitalism. To not be sort of too ideological about it, the working definition I use is basically production for profit—that could be production of goods or mostly in the new and, you know, in today's economy, production of services—for profit by companies which are privately owned in markets. That's a very sort of all-encompassing definition.Within that, you can have all sorts of different types of capitalism. You can have Chinese state capitalism, you can have the old mercantilism, which industrial capitalism came after, which Trump seems to be trying to resurrect. You can have Keynesian managed capitalism that we had for 30 or 40 years after the Second World War, which I grew up in in the UK. Or you can have sort of hyper-globalization, hyper-capitalism that we've tried for the last 30 years. There are all those different varieties of capitalism consistent with a basic definition, I think.Andrew Keen: That keeps you busy, John. I know you started this project, which is a big book and it's a wonderful book. I read it. I don't always read all the books I have on the show, but I read from cover to cover full of remarkable stories of the critics of capitalism. You note in the beginning that you began this in 2016 with the beginnings of Trump. What was it about the 2016 election that triggered a book about capitalism and its critics?John Cassidy: Well, I was reporting on it at the time for The New Yorker and it struck me—I covered, I basically covered the economy in various forms for various publications since the late 80s, early 90s. In fact, one of my first big stories was the stock market crash of '87. So yes, I am that old. But it seemed to me in 2016 when you had Bernie Sanders running from the left and Trump running from the right, but both in some way offering very sort of similar critiques of capitalism. People forget that Trump in 2016 actually was running from the left of the Republican Party. He was attacking big business. He was attacking Wall Street. He doesn't do that these days very much, but at the time he was very much posing as the sort of outsider here to protect the interests of the average working man.And it seemed to me that when you had this sort of pincer movement against the then ruling model, this wasn't just a one-off. It seemed to me it was a sort of an emerging crisis of legitimacy for the system. And I thought there could be a good book written about how we got to here. And originally I thought it would be a relatively short book just based on the last sort of 20 or 30 years since the collapse of the Cold War and the sort of triumphalism of the early 90s.But as I got into it more and more, I realized that so many of the issues which had been raised, things like globalization, rising inequality, monopoly power, exploitation, even pollution and climate change, these issues go back to the very start of the capitalist system or the industrial capitalist system back in sort of late 18th century, early 19th century Britain. So I thought, in the end, I thought, you know what, let's just do the whole thing soup to nuts through the eyes of the critics.There have obviously been many, many histories of capitalism written. I thought that an original way to do it, or hopefully original, would be to do a sort of a narrative through the lives and the critiques of the critics of various stages. So that's, I hope, what sets it apart from other books on the subject, and also provides a sort of narrative frame because, you know, I am a New Yorker writer, I realize if you want people to read things, you've got to make it readable. Easiest way to make things readable is to center them around people. People love reading about other people. So that's sort of the narrative frame. I start off with a whistleblower from the East India Company back in the—Andrew Keen: Yeah, I want to come to that. But before, John, my sense is that to simplify what you're saying, this is a labor of love. You're originally from Leeds, the heart of Yorkshire, the center of the very industrial revolution, the first industrial revolution where, in your historical analysis, capitalism was born. Is it a labor of love? What's your family relationship with capitalism? How long was the family in Leeds?John Cassidy: Right, I mean that's a very good question. It is a labor of love in a way, but it's not—our family doesn't go—I'm from an Irish family, family of Irish immigrants who moved to England in the 1940s and 1950s. So my father actually did start working in a big mill, the Kirkstall Forge in Leeds, which is a big steel mill, and he left after seeing one of his co-workers have his arms chopped off in one of the machinery, so he decided it wasn't for him and he spent his life working in the construction industry, which was dominated by immigrants as it is here now.So I don't have a—it's not like I go back to sort of the start of the industrial revolution, but I did grow up in the middle of Leeds, very working class, very industrial neighborhood. And what a sort of irony is, I'll point out, I used to, when I was a kid, I used to play golf on a municipal golf course called Gotts Park in Leeds, which—you know, most golf courses in America are sort of in the affluent suburbs, country clubs. This was right in the middle of Armley in Leeds, which is where the Victorian jail is and a very rough neighborhood. There's a small bit of land which they built a golf course on. It turns out it was named after one of the very first industrialists, Benjamin Gott, who was a wool and textile industrialist, and who played a part in the Luddite movement, which I mention.So it turns out, I was there when I was 11 or 12, just learning how to play golf on this scrappy golf course. And here I am, 50 years later, writing about Benjamin Gott at the start of the Industrial Revolution. So yeah, no, sure. I think it speaks to me in a way that perhaps it wouldn't to somebody else from a different background.Andrew Keen: We did a show with William Dalrymple, actually, a couple of years ago. He's been on actually since, the Anglo or Scottish Indian historian. His book on the East India Company, "The Anarchy," is a classic. You begin in some ways your history of capitalism with the East India Company. What was it about the East India Company, John, that makes it different from other for-profit organizations in economic, Western economic history?John Cassidy: I mean, I read that. It's a great book, by the way. That was actually quoted in my chapter on these. Yeah, I remember. I mean, the reason I focused on it was for two reasons. Number one, I was looking for a start, a narrative start to the book. And it seemed to me, you know, the obvious place to start is with the start of the industrial revolution. If you look at economics history textbooks, that's where they always start with Arkwright and all the inventors, you know, who were the sort of techno-entrepreneurs of their time, the sort of British Silicon Valley, if you could think of it as, in Lancashire and Derbyshire in the late 18th century.So I knew I had to sort of start there in some way, but I thought that's a bit pat. Is there another way into it? And it turns out that in 1772 in England, there was a huge bailout of the East India Company, very much like the sort of 2008, 2009 bailout of Wall Street. The company got into trouble. So I thought, you know, maybe there's something there. And I eventually found this guy, William Bolts, who worked for the East India Company, turned into a whistleblower after he was fired for finagling in India like lots of the people who worked for the company did.So that gave me two things. Number one, it gave me—you know, I'm a writer, so it gave me something to focus on a narrative. His personal history is very interesting. But number two, it gave me a sort of foundation because industrial capitalism didn't come from nowhere. You know, it was built on top of a pre-existing form of capitalism, which we now call mercantile capitalism, which was very protectionist, which speaks to us now. But also it had these big monopolistic multinational companies.The East India Company, in some ways, was a very modern corporation. It had a headquarters in Leadenhall Street in the city of London. It had a board of directors, it had stockholders, the company sent out very detailed instructions to the people in the field in India and Indonesia and Malaysia who were traders who bought things from the locals there, brought them back to England on their company ships. They had a company army even to enforce—to protect their operations there. It was an incredible multinational corporation.So that was also, I think, fascinating because it showed that even in the pre-existing system, you know, big corporations existed, there were monopolies, they had royal monopolies given—first the East India Company got one from Queen Elizabeth. But in some ways, they were very similar to modern monopolistic corporations. And they had some of the problems we've seen with modern monopolistic corporations, the way they acted. And Bolts was the sort of first corporate whistleblower, I thought. Yeah, that was a way of sort of getting into the story, I think. Hopefully, you know, it's just a good read, I think.William Bolts's story because he was—he came from nowhere, he was Dutch, he wasn't even English and he joined the company as a sort of impoverished young man, went to India like a lot of English minor aristocrats did to sort of make your fortune. The way the company worked, you had to sort of work on company time and make as much money as you could for the company, but then in your spare time you're allowed to trade for yourself. So a lot of the—without getting into too much detail, but you know, English aristocracy was based on—you know, the eldest child inherits everything, so if you were the younger brother of the Duke of Norfolk, you actually didn't inherit anything. So all of these minor aristocrats, so major aristocrats, but who weren't first born, joined the East India Company, went out to India and made a fortune, and then came back and built huge houses. Lots of the great manor houses in southern England were built by people from the East India Company and they were known as Nabobs, which is an Indian term. So they were the sort of, you know, billionaires of their time, and it was based on—as I say, it wasn't based on industrial capitalism, it was based on mercantile capitalism.Andrew Keen: Yeah, the beginning of the book, which focuses on Bolts and the East India Company, brings to mind for me two things. Firstly, the intimacy of modern capitalism, modern industrial capitalism with colonialism and of course slavery—lots of books have been written on that. Touch on this and also the relationship between the birth of capitalism and the birth of liberalism or democracy. John Stuart Mill, of course, the father in many ways of Western democracy. His day job, ironically enough, or perhaps not ironically, was at the East India Company. So how do those two things connect, or is it just coincidental?John Cassidy: Well, I don't think it is entirely coincidental, I mean, J.S. Mill—his father, James Mill, was also a well-known philosopher in the sort of, obviously, in the earlier generation, earlier than him. And he actually wrote the official history of the East India Company. And I think they gave his son, the sort of brilliant protégé, J.S. Mill, a job as largely as a sort of sinecure, I think. But he did go in and work there in the offices three or four days a week.But I think it does show how sort of integral—the sort of—as you say, the inheritor and the servant in Britain, particularly, of colonial capitalism was. So the East India Company was, you know, it was in decline by that stage in the middle of the 19th century, but it didn't actually give up its monopoly. It wasn't forced to give up its monopoly on the Indian trade until 1857, after, you know, some notorious massacres and there was a sort of public outcry.So yeah, no, that's—it's very interesting that the British—it's sort of unique to Britain in a way, but it's interesting that industrial capitalism arose alongside this pre-existing capitalist structure and somebody like Mill is a sort of paradoxical figure because actually he was quite critical of aspects of industrial capitalism and supported sort of taxes on the rich, even though he's known as the great, you know, one of the great apostles of the free market and free market liberalism. And his day job, as you say, he was working for the East India Company.Andrew Keen: What about the relationship between the birth of industrial capitalism, colonialism and slavery? Those are big questions and I know you deal with them in some—John Cassidy: I think you can't just write an economic history of capitalism now just starting with the cotton industry and say, you know, it was all about—it was all about just technical progress and gadgets, etc. It was built on a sort of pre-existing system which was colonial and, you know, the slave trade was a central element of that. Now, as you say, there have been lots and lots of books written about it, the whole 1619 project got an incredible amount of attention a few years ago. So I didn't really want to rehash all that, but I did want to acknowledge the sort of role of slavery, especially in the rise of the cotton industry because of course, a lot of the raw cotton was grown in the plantations in the American South.So the way I actually ended up doing that was by writing a chapter about Eric Williams, a Trinidadian writer who ended up as the Prime Minister of Trinidad when it became independent in the 1960s. But when he was younger, he wrote a book which is now regarded as a classic. He went to Oxford to do a PhD, won a scholarship. He was very smart. I won a sort of Oxford scholarship myself but 50 years before that, he came across the Atlantic and did an undergraduate degree in history and then did a PhD there and his PhD thesis was on slavery and capitalism.And at the time, in the 1930s, the link really wasn't acknowledged. You could read any sort of standard economic history written by British historians, and they completely ignored that. He made the argument that, you know, slavery was integral to the rise of capitalism and he basically started an argument which has been raging ever since the 1930s and, you know, if you want to study economic history now you have to sort of—you know, have to have to address that. And the way I thought, even though the—it's called the Williams thesis is very famous. I don't think many people knew much about where it came from. So I thought I'd do a chapter on—Andrew Keen: Yeah, that chapter is excellent. You mentioned earlier the Luddites, you're from Yorkshire where Luddism in some ways was born. One of the early chapters is on the Luddites. We did a show with Brian Merchant, his book, "Blood in the Machine," has done very well, I'm sure you're familiar with it. I always understood the Luddites as being against industrialization, against the machine, as opposed to being against capitalism. But did those two things get muddled together in the history of the Luddites?John Cassidy: I think they did. I mean, you know, Luddites, when we grew up, I mean you're English too, you know to be called a Luddite was a term of abuse, right? You know, you were sort of antediluvian, anti-technology, you're stupid. It was only, I think, with the sort of computer revolution, the tech revolution of the last 30, 40 years and the sort of disruptions it's caused, that people have started to look back at the Luddites and say, perhaps they had a point.For them, they were basically pre-industrial capitalism artisans. They worked for profit-making concerns, small workshops. Some of them worked for themselves, so they were sort of sole proprietor capitalists. Or they worked in small venues, but the rise of industrial capitalism, factory capitalism or whatever, basically took away their livelihoods progressively. So they associated capitalism with new technology. In their minds it was the same. But their argument wasn't really a technological one or even an economic one, it was more a moral one. They basically made the moral argument that capitalists shouldn't have the right to just take away their livelihoods with no sort of recompense for them.At the time they didn't have any parliamentary representation. You know, they weren't revolutionaries. The first thing they did was create petitions to try and get parliament to step in, sort of introduce some regulation here. They got turned down repeatedly by the sort of—even though it was a very aristocratic parliament, places like Manchester and Leeds didn't have any representation at all. So it was only after that that they sort of turned violent and started, you know, smashing machines and machines, I think, were sort of symbols of the system, which they saw as morally unjust.And I think that's sort of what—obviously, there's, you know, a lot of technological disruption now, so we can, especially as it starts to come for the educated cognitive class, we can sort of sympathize with them more. But I think the sort of moral critique that there's this, you know, underneath the sort of great creativity and economic growth that capitalism produces, there is also a lot of destruction and a lot of victims. And I think that message, you know, is becoming a lot more—that's why I think why they've been rediscovered in the last five or ten years and I'm one of the people I guess contributing to that rediscovery.Andrew Keen: There's obviously many critiques of capitalism politically. I want to come to Marx in a second, but your chapter, I thought, on Thomas Carlyle and this nostalgic conservatism was very important and there are other conservatives as well. John, do you think that—and you mentioned Trump earlier, who is essentially a nostalgist for a—I don't know, some sort of bizarre pre-capitalist age in America. Is there something particularly powerful about the anti-capitalism of romantics like Carlyle, 19th century Englishman, there were many others of course.John Cassidy: Well, I think so. I mean, I think what is—conservatism, when we were young anyway, was associated with Thatcherism and Reaganism, which, you know, lionized the free market and free market capitalism and was a reaction against the pre-existing form of capitalism, Keynesian capitalism of the sort of 40s to the 80s. But I think what got lost in that era was the fact that there have always been—you've got Hayek up there, obviously—Andrew Keen: And then Keynes and Hayek, the two—John Cassidy: Right, it goes to the end of that. They had a great debate in the 1930s about these issues. But Hayek really wasn't a conservative person, and neither was Milton Friedman. They were sort of free market revolutionaries, really, that you'd let the market rip and it does good things. And I think that that sort of a view, you know, it just became very powerful. But we sort of lost sight of the fact that there was also a much older tradition of sort of suspicion of radical changes of any type. And that was what conservatism was about to some extent. If you think about Baldwin in Britain, for example.And there was a sort of—during the Industrial Revolution, some of the strongest supporters of factory acts to reduce hours and hourly wages for women and kids were actually conservatives, Tories, as they were called at the time, like Ashley. That tradition, Carlyle was a sort of extreme representative of that. I mean, Carlyle was a sort of proto-fascist, let's not romanticize him, he lionized strongmen, Frederick the Great, and he didn't really believe in democracy. But he also had—he was appalled by the sort of, you know, the—like, what's the phrase I'm looking for? The sort of destructive aspects of industrial capitalism, both on the workers, you know, he said it was a dehumanizing system, sounded like Marx in some ways. That it dehumanized the workers, but also it destroyed the environment.He was an early environmentalist. He venerated the environment, was actually very strongly linked to the transcendentalists in America, people like Thoreau, who went to visit him when he visited Britain and he saw the sort of destructive impact that capitalism was having locally in places like Manchester, which were filthy with filthy rivers, etc. So he just saw the whole system as sort of morally bankrupt and he was a great writer, Carlyle, whatever you think of him. Great user of language, so he has these great ringing phrases like, you know, the cash nexus or calling it the Gospel of Mammonism, the shabbiest gospel ever preached under the sun was industrial capitalism.So, again, you know, that's a sort of paradoxical thing, because I think for so long conservatism was associated with, you know, with support for the free market and still is in most of the Republican Party, but then along comes Trump and sort of conquers the party with a, you know, more skeptical, as you say, romantic, not really based on any reality, but a sort of romantic view that America can stand by itself in the world. I mean, I see Trump actually as a sort of an effort to sort of throw back to mercantile capitalism in a way. You know, which was not just pre-industrial, but was also pre-democracy, run by monarchs, which I'm sure appeals to him, and it was based on, you know, large—there were large tariffs. You couldn't import things in the UK. If you want to import anything to the UK, you have to send it on a British ship because of the navigation laws. It was a very protectionist system and it's actually, you know, as I said, had a lot of parallels with what Trump's trying to do or tries to do until he backs off.Andrew Keen: You cheat a little bit in the book in the sense that you—everyone has their own chapter. We'll talk a little bit about Hayek and Smith and Lenin and Friedman. You do have one chapter on Marx, but you also have a chapter on Engels. So you kind of cheat. You combine the two. Is it possible, though, to do—and you've just written this book, so you know this as well as anyone. How do you write a book about capitalism and its critics and only really give one chapter to Marx, who is so dominant? I mean, you've got lots of Marxists in the book, including Lenin and Luxemburg. How fundamental is Marx to a criticism of capitalism? Is most criticism, especially from the left, from progressives, is it really just all a footnote to Marx?John Cassidy: I wouldn't go that far, but I think obviously on the left he is the central figure. But there's an element of sort of trying to rebuild Engels a bit in this. I mean, I think of Engels and Marx—I mean obviously Marx wrote the great classic "Capital," etc. But in the 1840s, when they both started writing about capitalism, Engels was sort of ahead of Marx in some ways. I mean, the sort of materialist concept, the idea that economics rules everything, Engels actually was the first one to come up with that in an essay in the 1840s which Marx then published in one of his—in the German newspaper he worked for at the time, radical newspaper, and he acknowledged openly that that was really what got him thinking seriously about economics, and even in the late—in 20, 25 years later when he wrote "Capital," all three volumes of it and the Grundrisse, just these enormous outpourings of analysis on capitalism.He acknowledged Engels's role in that and obviously Engels wrote the first draft of the Communist Manifesto in 1848 too, which Marx then topped and tailed and—he was a better writer obviously, Marx, and he gave it the dramatic language that we all know it for. So I think Engels and Marx together obviously are the central sort of figures in the sort of left-wing critique. But they didn't start out like that. I mean, they were very obscure, you've got to remember.You know, they were—when they were writing, Marx was writing "Capital" in London, it never even got published in English for another 20 years. It was just published in German. He was basically an expat. He had been thrown out of Germany, he had been thrown out of France, so England was last resort and the British didn't consider him a threat so they were happy to let him and the rest of the German sort of left in there. I think it became—it became the sort of epochal figure after his death really, I think, when he was picked up by the left-wing parties, which are especially the SPD in Germany, which was the first sort of socialist mass party and was officially Marxist until the First World War and there were great internal debates.And then of course, because Lenin and the Russians came out of that tradition too, Marxism then became the official doctrine of the Soviet Union when they adopted a version of it. And again there were massive internal arguments about what Marx really meant, and in fact, you know, one interpretation of the last 150 years of left-wing sort of intellectual development is as a sort of argument about what did Marx really mean and what are the important bits of it, what are the less essential bits of it. It's a bit like the "what did Keynes really mean" that you get in liberal circles.So yeah, Marx, obviously, this is basically an intellectual history of critiques of capitalism. In that frame, he is absolutely a central figure. Why didn't I give him more space than a chapter and a chapter and a half with Engels? There have been a million books written about Marx. I mean, it's not that—it's not that he's an unknown figure. You know, there's a best-selling book written in Britain about 20 years ago about him and then I was quoting, in my biographical research, I relied on some more recent, more scholarly biographies. So he's an endlessly fascinating figure but I didn't want him to dominate the book so I gave him basically the same space as everybody else.Andrew Keen: You've got, as I said, you've got a chapter on Adam Smith who's often considered the father of economics. You've got a chapter on Keynes. You've got a chapter on Friedman. And you've got a chapter on Hayek, all the great modern economists. Is it possible, John, to be a distinguished economist one way or the other and not be a critic of capitalism?John Cassidy: Well, I don't—I mean, I think history would suggest that the greatest economists have been critics of capitalism in their own time. People would say to me, what the hell have you got Milton Friedman and Friedrich Hayek in a book about critics of capitalism? They were great exponents, defenders of capitalism. They loved the system. That is perfectly true. But in the 1930s, 40s, 50s, 60s, and 70s, middle of the 20th century, they were actually arch-critics of the ruling form of capitalism at the time, which was what I call managed capitalism. What some people call Keynesianism, what other people call European social democracy, whatever you call it, it was a model of a mixed economy in which the government played a large role both in propping up demand and in providing an extensive social safety net in the UK and providing public healthcare and public education. It was a sort of hybrid model.Most of the economy in terms of the businesses remained in private hands. So most production was capitalistic. It was a capitalist system. They didn't go to the Soviet model of nationalizing everything and Britain did nationalize some businesses, but most places didn't. The US of course didn't but it was a form of managed capitalism. And Hayek and Friedman were both great critics of that and wanted to sort of move back to 19th century laissez-faire model.Keynes was a—was actually a great, I view him anyway, as really a sort of late Victorian liberal and was trying to protect as much of the sort of J.S. Mill view of the world as he could, but he thought capitalism had one fatal flaw: that it tended to fall into recessions and then they can snowball and the whole system can collapse which is what had basically happened in the early 1930s until Keynesian policies were adopted. Keynes sort of differed from a lot of his followers—I have a chapter on Joan Robinson in there, who were pretty left-wing and wanted to sort of use Keynesianism as a way to shift the economy quite far to the left. Keynes didn't really believe in that. He has a famous quote that, you know, once you get to full employment, you can then rely on the free market to sort of take care of things. He was still a liberal at heart.Going back to Adam Smith, why is he in a book on criticism of capitalism? And again, it goes back to what I said at the beginning. He actually wrote "The Wealth of Nations"—he explains in the introduction—as a critique of mercantile capitalism. His argument was that he was a pro-free trader, pro-small business, free enterprise. His argument was if you get the government out of the way, we don't need these government-sponsored monopolies like the East India Company. If you just rely on the market, the sort of market forces and competition will produce a good outcome. So then he was seen as a great—you know, he is then seen as the apostle of free market capitalism. I mean when I started as a young reporter, when I used to report in Washington, all the conservatives used to wear Adam Smith badges. You don't see Donald Trump wearing an Adam Smith badge, but that was the case.He was also—the other aspect of Smith, which I highlight, which is not often remarked on—he's also a critic of big business. He has a famous section where he discusses the sort of tendency of any group of more than three businessmen when they get together to try and raise prices and conspire against consumers. And he was very suspicious of, as I say, large companies, monopolies. I think if Adam Smith existed today, I mean, I think he would be a big supporter of Lina Khan and the sort of antitrust movement, he would say capitalism is great as long as you have competition, but if you don't have competition it becomes, you know, exploitative.Andrew Keen: Yeah, if Smith came back to live today, you have a chapter on Thomas Piketty, maybe he may not be French, but he may be taking that position about how the rich benefit from the structure of investment. Piketty's core—I've never had Piketty on the show, but I've had some of his followers like Emmanuel Saez from Berkeley. Yeah. How powerful is Piketty's critique of capitalism within the context of the classical economic analysis from Hayek and Friedman? Yeah, it's a very good question.John Cassidy: It's a very good question. I mean, he's a very paradoxical figure, Piketty, in that he obviously shot to world fame and stardom with his book on capital in the 21st century, which in some ways he obviously used the capital as a way of linking himself to Marx, even though he said he never read Marx. But he was basically making the same argument that if you leave capitalism unrestrained and don't do anything about monopolies etc. or wealth, you're going to get massive inequality and he—I think his great contribution, Piketty and the school of people, one of them you mentioned, around him was we sort of had a vague idea that inequality was going up and that, you know, wages were stagnating, etc.What he and his colleagues did is they produced these sort of scientific empirical studies showing in very simple to understand terms how the sort of share of income and wealth of the top 10 percent, the top 5 percent, the top 1 percent and the top 0.1 percent basically skyrocketed from the 1970s to about 2010. And it was, you know, he was an MIT PhD. Saez, who you mentioned, is a Berkeley professor. They were schooled in neoclassical economics at Harvard and MIT and places like that. So the right couldn't dismiss them as sort of, you know, lefties or Trots or whatever who're just sort of making this stuff up. They had to acknowledge that this was actually an empirical reality.I think it did change the whole basis of the debate and it was sort of part of this reaction against capitalism in the 2010s. You know it was obviously linked to the sort of Sanders and the Occupy Wall Street movement at the time. It came out of the—you know, the financial crisis as well when Wall Street disgraced itself. I mean, I wrote a previous book on all that, but people have sort of, I think, forgotten the great reaction against that a decade ago, which I think even Trump sort of exploited, as I say, by using anti-banker rhetoric at the time.So, Piketty was a great figure, I think, from, you know, I was thinking, who are the most influential critics of capitalism in the 21st century? And I think you'd have to put him up there on the list. I'm not saying he's the only one or the most eminent one. But I think he is a central figure. Now, of course, you'd think, well, this is a really powerful critic of capitalism, and nobody's going to pick up, and Bernie's going to take off and everything. But here we are a decade later now. It seems to be what the backlash has produced is a swing to the right, not a swing to the left. So that's, again, a sort of paradox.Andrew Keen: One person I didn't expect to come up in the book, John, and I was fascinated with this chapter, is Silvia Federici. I've tried to get her on the show. We've had some books about her writing and her kind of—I don't know, you treat her critique as a feminist one. The role of women. Why did you choose to write a chapter about Federici and that feminist critique of capitalism?John Cassidy: Right, right. Well, I don't think it was just feminist. I'll explain what I think it was. Two reasons. Number one, I wanted to get more women into the book. I mean, it's in some sense, it is a history of economics and economic critiques. And they are overwhelmingly written by men and women were sort of written out of the narrative of capitalism for a very long time. So I tried to include as many sort of women as actual thinkers as I could and I have a couple of early socialist feminist thinkers, Anna Wheeler and Flora Tristan and then I cover some of the—I cover Rosa Luxemburg as the great sort of tribune of the left revolutionary socialist, communist whatever you want to call it. Anti-capitalist I think is probably also important to note about. Yeah, and then I also have Joan Robinson, but I wanted somebody to do something in the modern era, and I thought Federici, in the world of the Wages for Housework movement, is very interesting from two perspectives.Number one, Federici herself is a Marxist, and I think she probably would still consider herself a revolutionary. She's based in New York, as you know now. She lived in New York for 50 years, but she came from—she's originally Italian and came out of the Italian left in the 1960s, which was very radical. Do you know her? Did you talk to her? I didn't talk to her on this. No, she—I basically relied on, there has been a lot of, as you say, there's been a lot of stuff written about her over the years. She's written, you know, she's given various long interviews and she's written a book herself, a version, a history of housework, so I figured it was all there and it was just a matter of pulling it together.But I think the critique, why the critique is interesting, most of the book is a sort of critique of how capitalism works, you know, in the production or you know, in factories or in offices or you know, wherever capitalist operations are working, but her critique is sort of domestic reproduction, as she calls it, the role of unpaid labor in supporting capitalism. I mean it goes back a long way actually. There was this moment, I sort of trace it back to the 1940s and 1950s when there were feminists in America who were demonstrating outside factories and making the point that you know, the factory workers and the operations of the factory, it couldn't—there's one of the famous sort of tire factory in California demonstrations where the women made the argument, look this factory can't continue to operate unless we feed and clothe the workers and provide the next generation of workers. You know, that's domestic reproduction. So their argument was that housework should be paid and Federici took that idea and a couple of her colleagues, she founded the—it's a global movement, but she founded the most famous branch in New York City in the 1970s. In Park Slope near where I live actually.And they were—you call it feminists, they were feminists in a way, but they were rejected by the sort of mainstream feminist movement, the sort of Gloria Steinems of the world, who Federici was very critical of because she said they ignored, they really just wanted to get women ahead in the sort of capitalist economy and they ignored the sort of underlying from her perspective, the underlying sort of illegitimacy and exploitation of that system. So they were never accepted as part of the feminist movement. They're to the left of the Feminist Movement.Andrew Keen: You mentioned Keynes, of course, so central in all this, particularly his analysis of the role of automation in capitalism. We did a show recently with Robert Skidelsky and I'm sure you're familiar—John Cassidy: Yeah, yeah, great, great biography of Keynes.Andrew Keen: Yeah, the great biographer of Keynes, whose latest book is "Mindless: The Human Condition in the Age of AI." You yourself wrote a brilliant book on the last tech mania and dot-com capitalism. I used it in a lot of my writing and books. What's your analysis of AI in this latest mania and the role generally of manias in the history of capitalism and indeed in critiquing capitalism? Is AI just the next chapter of the dot-com boom?John Cassidy: I think it's a very deep question. I think I'd give two answers to it. In one sense it is just the latest mania the way—I mean, the way capitalism works is we have these, I go back to Kondratiev, one of my Russian economists who ended up being killed by Stalin. He was the sort of inventor of the long wave theory of capitalism. We have these short waves where you have sort of booms and busts driven by finance and debt etc. But we also have long waves driven by technology.And obviously, in the last 40, 50 years, the two big ones are the original deployment of the internet and microchip technology in the sort of 80s and 90s culminating in the dot-com boom of the late 90s, which as you say, I wrote about. Thanks very much for your kind comments on the book. If you just sort of compare it from a financial basis I think they are very similar just in terms of the sort of role of hype from Wall Street in hyping up these companies. The sort of FOMO aspect of it among investors that they you know, you can't miss out. So just buy the companies blindly. And the sort of lionization in the press and the media of, you know, of AI as the sort of great wave of the future.So if you take a sort of skeptical market based approach, I would say, yeah, this is just another sort of another mania which will eventually burst and it looked like it had burst for a few weeks when Trump put the tariffs up, now the market seemed to be recovering. But I think there is, there may be something new about it. I am not, I don't pretend to be a technical expert. I try to rely on the evidence of or the testimony of people who know the systems well and also economists who have studied it. It seems to me the closer you get to it the more alarming it is in terms of the potential shock value that there is there.I mean Trump and the sort of reaction to a larger extent can be traced back to the China shock where we had this global shock to American manufacturing and sort of hollowed out a lot of the industrial areas much of it, like industrial Britain was hollowed out in the 80s. If you, you know, even people like Altman and Elon Musk, they seem to think that this is going to be on a much larger scale than that and will basically, you know, get rid of the professions as they exist. Which would be a huge, huge shock. And I think a lot of the economists who studied this, who four or five years ago were relatively optimistic, people like Daron Acemoglu, David Autor—Andrew Keen: Simon Johnson, of course, who just won the Nobel Prize, and he's from England.John Cassidy: Simon, I did an event with Simon earlier this week. You know they've studied this a lot more closely than I have but I do interview them and I think five, six years ago they were sort of optimistic that you know this could just be a new steam engine or could be a microchip which would lead to sort of a lot more growth, rising productivity, rising productivity is usually associated with rising wages so sure there'd be short-term costs but ultimately it would be a good thing. Now, I think if you speak to them, they see since the, you know, obviously, the OpenAI—the original launch and now there's just this huge arms race with no government involvement at all I think they're coming to the conclusion that rather than being developed to sort of complement human labor, all these systems are just being rushed out to substitute for human labor. And it's just going, if current trends persist, it's going to be a China shock on an even bigger scale.You know what is going to, if that, if they're right, that is going to produce some huge political backlash at some point, that's inevitable. So I know—the thing when the dot-com bubble burst, it didn't really have that much long-term impact on the economy. People lost the sort of fake money they thought they'd made. And then the companies, obviously some of the companies like Amazon and you know Google were real genuine profit-making companies and if you bought them early you made a fortune. But AI does seem a sort of bigger, scarier phenomenon to me. I don't know. I mean, you're close to it. What do you think?Andrew Keen: Well, I'm waiting for a book, John, from you. I think you can combine dot-com and capitalism and its critics. We need you probably to cover it—you know more about it than me. Final question, I mean, it's a wonderful book and we haven't even scratched the surface everyone needs to get it. I enjoyed the chapter, for example, on Karl Polanyi and so much more. I mean, it's a big book. But my final question, John, is do you have any regrets about anyone you left out? The one person I would have liked to have been included was Rawls because of his sort of treatment of capitalism and luck as a kind of casino. I'm not sure whether you gave any thought to Rawls, but is there someone in retrospect you should have had a chapter on that you left out?John Cassidy: There are lots of people I left out. I mean, that's the problem. I mean there have been hundreds and hundreds of critics of capitalism. Rawls, of course, incredibly influential and his idea of the sort of, you know, the veil of ignorance that you should judge things not knowing where you are in the income distribution and then—Andrew Keen: And it's luck. I mean the idea of some people get lucky and some people don't.John Cassidy: It is the luck of the draw, obviously, what card you pull. I think that is a very powerful critique, but I just—because I am more of an expert on economics, I tended to leave out philosophers and sociologists. I mean, you know, you could say, where's Max Weber? Where are the anarchists? You know, where's Emma Goldman? Where's John Kenneth Galbraith, the sort of great mid-century critic of American industrial capitalism? There's so many people that you could include. I mean, I could have written 10 volumes. In fact, I refer in the book to, you know, there's always been a problem. G.D.H. Cole, a famous English historian, wrote a history of socialism back in the 1960s and 70s. You know, just getting to 1850 took him six volumes. So, you've got to pick and choose, and I don't claim this is the history of capitalism and its critics. That would be a ridiculous claim to make. I just claim it's a history written by me, and hopefully the people are interested in it, and they're sufficiently diverse that you can address all the big questions.Andrew Keen: Well it's certainly incredibly timely. Capitalism and its critics—more and more of them. Sometimes they don't even describe themselves as critics of capitalism when they're talking about oligarchs or billionaires, they're really criticizing capitalism. A must read from one of America's leading journalists. And would you call yourself a critic of capitalism, John?John Cassidy: Yeah, I guess I am, to some extent, sure. I mean, I'm not a—you know, I'm not on the far left, but I'd say I'm a center-left critic of capitalism. Yes, definitely, that would be fair.Andrew Keen: And does the left need to learn? Does everyone on the left need to read the book and learn the language of anti-capitalism in a more coherent and honest way?John Cassidy: I hope so. I mean, obviously, I'd be talking my own book there, as they say, but I hope that people on the left, but not just people on the left. I really did try to sort of be fair to the sort of right-wing critiques as well. I included the Carlyle chapter particularly, obviously, but in the later chapters, I also sort of refer to this emerging critique on the right, the sort of economic nationalist critique. So hopefully, I think people on the right could read it to understand the critiques from the left, and people on the left could read it to understand some of the critiques on the right as well.Andrew Keen: Well, it's a lovely book. It's enormously erudite and simultaneously readable. Anyone who likes John Cassidy's work from The New Yorker will love it. Congratulations, John, on the new book, and I'd love to get you back on the show as anti-capitalism in America picks up steam and perhaps manifests itself in the 2028 election. Thank you so much.John Cassidy: Thanks very much for inviting me on, it was fun.Keen On America is a reader-supported publication. To receive new posts and support my work, consider becoming a free or paid subscriber. This is a public episode. If you'd like to discuss this with other subscribers or get access to bonus episodes, visit keenon.substack.com/subscribe

In her new book, "Outclassed," Professor Joan Williams says if liberals want to win, they must change the class dynamics driving US politics.

Why are the Democrats losing the American working class? According to Joan Williams, it's because they are failing to prioritize economic concerns of working-class Americans. In her new book Outclassed: How the Left Lost the Working Class and How to Win Them Back, Williams argues that Democrats lost the 2024 election because of their over-preoccupation with the interests of college educated Americans. Williams notes significant shifts among non-college voters of color toward Republicans and believes Democrats must develop what she calls "cultural competence" to connect with working-class voters. She emphasizes that economic struggle, and not just racism, drove Trump's victory. Williams advocates for a messaging that resonates with working-class values while maintaining progressive goals on issues like climate change. Democrats, she suggests, must return to their traditional language and prioritize economic stability for all Americans if they are to win back power in 2028. Five Key Takeaways * Democrats lost working-class voters across racial groups in 2024, with significant shifts among non-college voters of color (35-point shift among Latinos and 30-point shift among Black voters) and even larger shifts among younger voters of color.* Williams argues that economic factors, not just racism, drove Trump's victory. She believes Democrats failed to prioritize inflation and economic issues that matter most to working-class Americans, focusing instead on issues that primarily resonate with college-educated elites.* The "class-culture gap" between college-educated elites and working-class Americans requires Democrats to develop "cultural competence" - understanding and connecting with the values, communication styles, and priorities of non-college educated voters.* Williams believes Democrats must center economic messaging on the principle that "anybody who works hard in America deserves a stable middle-class standard of living" while connecting progressive policies to working-class values.* Unlike some critics, Williams doesn't believe Democrats must abandon identity politics or progressive causes, but rather must present these causes in ways that connect with working-class values while prioritizing economic issues.Keen On America is a reader-supported publication. To receive new posts and support my work, consider becoming a free or paid subscriber.Described as having "something approaching rock star status” in her field by The New York Times Magazine, Joan C. Williams is an award-winning scholar of social inequality. She is the author of White Working Class, and has published on class dynamics in The New York Times, Washington Post, The Atlantic, The New Republic and more. She is Distinguished Professor of Law and Hastings Foundation Chair (emerita) at University of California College of the Law San Francisco. This is a public episode. If you'd like to discuss this with other subscribers or get access to bonus episodes, visit keenon.substack.com/subscribe

Watch the YouTube version of this episode HEREIn this episode of the Maximum Lawyer podcast, host Tyson Mutrux explores the use of AI agents to create efficient workflows in law firms. Tyson discusses four key frameworks: Prompt Chaining, Routing, Parallelization, and the Evaluator Optimizer Framework. Tyson goes through and explains how each framework can enhance productivity and streamline operations by automating tasks and improving workflow efficiency. Listen in to this episode for valuable insights into leveraging AI technology to optimize legal practices.02:15 Importance of AI Agents 03:15 Prompt Chaining Framework  05:11 Routing Framework 07:04 Parallelization Framework09:05 Evaluator Optimizer FrameworkTune in to today's episode and checkout the full show notes here. 

Since the breakup, have there been moments when you actually felt calm, clear, or more like yourself? When you imagine texting them, what are you secretly hoping they’ll say—or make you feel? In this heartfelt and insightful compilation, Jay dives deep into the emotional landscape of breakups, offering a thoughtful and healing space for anyone navigating heartache. With his signature warmth and clarity, Jay brings together trusted voices in emotional wellness and relationships—Lori Gottlieb, Matthew Hussey, Stephan Speaks, Esther Perel, and Mel Robbins—each offering honest, thoughtful perspectives on what it really takes to move on after a relationship ends. Together, they unpack the emotional aftermath of a breakup, from grief and confusion to self-doubt and the search for clarity. Whether you're dealing with the sting of rejection, stuck with unanswered questions, or scared to start over, this episode offers clear, grounded guidance that will leave you feeling both supported and uplifted. Without pressure, it offers a calm, compassionate space to work through the pain with presence, perspective, and hope. In this episode, you'll learn: How to Stop Blaming Yourself After a Breakup How to Know When It's Time to Let Go How to Break Emotional Patterns in Relationships How to Sit With Pain and Still Move Forward How to Choose Peace Over the Past This episode offers more than advice—it brings hope, the kind that encourages self-love, future growth, and a belief that better things are ahead. With Love and Gratitude, Jay Shetty. Join over 750,000 people to receive my most transformative wisdom directly in your inbox every single week with my free newsletter. Subscribe here. Join Jay for his first ever, On Purpose Live Tour! Tickets are on sale now. Hope to see you there! What We Discuss: 00:00 Intro 02:19 Why Breakups Feel Like the Hardest Loss 09:19 “Why Wasn’t I Enough?” Understanding the Root of Self-Blame 20:21 Knowing When It’s Time to Let Go 25:15 Should You Try to Win Them Back? 28:43 Practical Steps to Letting Go After a Breakup 34:41 Do What’s Best For You to Heal 36:56 Everyone Handles a Breakup Differently and That’s Okay 39:30 Shifting Conflict Into Understanding 45:07 What Power Struggles in Relationships Really Mean 47:44 Why Breakups Make You Feel Unlovable 51:25 How to Release Control and Finally Find PeaceSee omnystudio.com/listener for privacy information.

How did America's universities lose the trust of the public, and what will it take to restore faith in higher education? In this episode, we are joined by Benjamin and Jenna Storey, renowned scholars, co-authors, and directors at the American Enterprise Institute's Program on the Future of the American University. Together with host John Tomasi, they undertake a searching examination of the forces eroding confidence in universities and offer a roadmap for rebuilding their legitimacy and civic purpose.The conversation draws on the Storeys' personal journeys through academia, they explore how universities have shifted away from their civic mission, the implications of declining viewpoint diversity, and the urgent need to re-envision liberal education in a polarized era. Their discussion critically engages with recent initiatives, including the founding of university-level Schools of Civic Thought, and emphasizes both the perils and promise of institutional reform amidst increasing political and public scrutiny.Read the report: “Civic: A Proposal for University Level Civic Education” (AEI, December 2023) In This Episode:

Why Men Are Leaving the Church & How to Win Them Back In this episode of the March or Die Show, Jeremy Stalnecker and Sean Kennard sit down with Jason Shepperd, founding pastor of Church Project, to tackle one of the toughest issues facing the church today: the masculine exodus from Sunday mornings. Jason shares his radical model for a church of house churches, why tough, authentic leadership matters, and how decentralizing power and restoring biblical community are key to drawing men back in. We explore how performative faith and inauthentic leadership are driving men away and what it really takes to earn their respect and help them heal. If you're a pastor, leader, or man searching for deeper meaning in your faith journey, this episode will challenge your perspective and leave you with a renewed vision for what the Church can and should be. Learn more about Jason & Church Project:https://jasonshepperd.com Learn more about the work that we do with our First Responder & Military Communities at Mighty Oaks: https://MightyOaksPrograms.org Please Hit The LIKE and SUBSCRIBE BUTTONS as well as the NOTIFICATION BELL. Thanks For Watching. Follow Me on Facebook, Instagram and Twitter:Facebook: https://www.facebook.com/jeremystalneckerofficialInstagram: https://www.instagram.com/jeremystalnecker Twitter: https://twitter.com/jstalnecker Also at: https://jeremystalnecker.com Discover more Christian podcasts at lifeaudio.com and inquire about advertising opportunities at lifeaudio.com/contact-us.

Today's Paul meets Michael Green, Managing Director at RED Systems Ltd, a leading specialist contractor with four divisions: structural glazing, SFS design, digital innovation, and glazing engineering.The Cost of Tendering: Michael explains why each new tender costs his business £4,500 on average and how this impacts decisions between pursuing new projects and focusing on repeat clients.Transparency in Tendering: Hear Michael's call for clearer timelines, mid-tender reviews, and better collaboration to improve efficiency and trust in the tender process.Lessons from the East Anglia Project: Learn how Michael navigated the complexities of a high-profile project and the valuable insights gained on managing client expectations and tender resources.Building Specialist Expertise: Discover why treating subcontractors as trusted partners rather than commodities leads to better project outcomes and stronger industry relationships.

Get personalized courses, live webinars & Q&As, and more for free for 7 days! https://attachment.personaldevelopmentschool.com/dream-life?utm_source=podcast&utm_campaign=7-day-trial&utm_medium=organic&utm_content=mg-02-01-25&el=podcast Breakups can be incredibly challenging, especially for those with a fearful avoidant attachment style. In this episode, Thais Gibson, founder of the Personal Development School, breaks down how fearful avoidants react to breakups, why they initially withdraw, and how they process emotions over time. She also offers insights into whether reconciliation is possible and the key steps needed for a healthy reunion. If you're navigating a breakup or seeking a deeper understanding of attachment styles, this episode provides powerful strategies to foster healing and personal growth. Follow Us for Daily Relationship Insights and Breakthroughs on Our Social Channels! Instagram - https://www.instagram.com/thepersonaldevelopmentschool/ Facebook - https://www.facebook.com/ThePersonalDevelopmentSchool TikTok - https://www.tiktok.com/@thaisgibson LinkedIn - https://www.linkedin.com/company/thepersonaldevelopmentschool/ YouTube - https://www.youtube.com/@ThePersonalDevelopmentSchool #TheThaisGibsonPodcast Thank You to Our Sponsors! Get 20% off any AquaTru purifier today! Visit AquaTru.com and use code 'THAIS' at checkout. Cancel unwanted subscriptions and reach your financial goals faster at RocketMoney.com/THAIS Get a $75 sponsored job credit to boost your job's visibility at Indeed.com/THAIS Head to airdoctorpro.com and use promo code THAIS and you'll receive UP TO $300 off air purifiers Visit http://makeheadway.com/thais for fun & easy growth Learn more about your ad choices. Visit megaphone.fm/adchoices

Joining the show this weekend is UW Green Bay Professor and Chair of Democracy and Justice Studies, Dr. Jon Shelton and Human Rights Activist and older brother of your host, John Becker. Mark asks to dive into a publication Dr. Shelton published earlier this month: Why Democrats Are Losing Americans Without a College Degree—and How to Win Them Back, an article summarizing how voters know that the economy has not worked well for decades. Dr Shelton says Democrats must offer a transformative vision and stick to it for as long as it takes. He believes as a party the democrats aren't offering enough for working people and what happening is Americans are desperately voting for something to change. "We need working Americans to see what it is that they deserve and that the party is fighting for them and with them." It's not an idea that needs to be sold, its something to build toward together. How do we take a profoundly challenging question and talk to people with that integrity and hit them right between the eyes and make it make sense? We need to have a very clear narrative and message and stick to it. This is not the first time American's have faced dark times and Dr. Shelton believes we will make it through it. During Mark's Musings he dives into the big topic of why. Why did that happen? How can we avoid it happening again. How do you have a rational discussion when people live every day in a world that's so irrational? Join the discussion. Rational Revolution with Mark Becker is a part of the Civic Media radio network and airs Saturdays at 2 across the network. . Subscribe to the podcast to be sure not to miss out on a single episode! To learn more about the show and all of the programming across the Civic Media network, head over to https://civicmedia.us/shows to see the entire broadcast line up. Follow the show on Facebook and X to keep up with Rational Revolution with Mark Becker. Guests: John Becker, Dr. Jon Shelton

There are a lot of similarities between the 2016 and 2024 elections, but the media ecosystem we have today is fundamentally different from the ecosystem we had in 2015-2016, during the first stage of Donald Trump's political rise and the MAGA-morphosis of the Republican party. The Twitter and Facebook of that time are long gone, as are many of the methods of digital resistance that people employed on those platforms during the first Trump administration. The power and visibility dynamics on multiplying digital platforms, from TikTok to Truth Social, have rearranged dramatically since then, the “public sphere” is way more splintered, and our shared digital (and physical) spaces are decreasing. Moreover, the Big Tech oligarchs and private tech companies that profit from surveilling us and siloing us in algorithmically curated echo chambers have thrown their full weight behind Trump, and they will have even more power in a second Trump administration to shape our digital present and future.How are corporate, independent, and social media changing the terrain of politics today? What does digital activism look like in 2024, and can it be an effective means of resistance during a second Trump administration? TRNN Editor-in-Chief Maximillian Alvarez digs into these questions with world-renowned science fiction author, activist, and journalist Cory Doctorow.Cory Doctorow is the author of many books, including recent non-fiction titles like Chokepoint Capitalism: How Big Tech and Big Content Captured Creative Labor Markets and How We'll Win Them Back, which he coauthored with Rebecca Giblin, and The Internet Con: How to Seize the Means of Computation. His latest work of fiction, The Bezzle, was published earlier this year by Tor Books. In 2020, Doctorow was inducted into the Canadian Science Fiction and Fantasy Hall of Fame.Studio Production: David Hebden, Cameron GranadinoPost-Production: Cameron GranadinoHelp us continue producing radically independent news and in-depth analysis by following us and becoming a monthly sustainer.Sign up for our newsletterLike us on FacebookFollow us on TwitterDonate to support this podcast

In this month's premiere episode of the Connected Leadership Podcast, Andy Lopata interviews David Avrin. David is one of the most in-demand Customer Experience speakers and consultants in the world today, He has shared his content-rich, entertaining and actionable presentations with enthusiastic audiences across North America and in 24 countries around the world. David helps organisations better understand and connect with their customers and clients to help future-proof their businesses.  David's insights have been featured on thousands of media outlets around the world. He is also the author of seven books including the acclaimed: It's Not Who You Know, It's Who Knows You! Why Customers Leave (and How to Win Them Back), The Morning Huddle, and his newest book, Ridiculously Easy to Do Business With.  Andy and David explore the crucial differences between customer service and customer experience, highlighting that while good service is essential, it's the overall experience that truly drives customer loyalty in today's competitive market. David argues that while many businesses boast high-quality products and services, the experience they provide is often far from ideal, leading to customer frustration. Their conversation traces the changing landscape of customer interaction, particularly the role of social media and the increasing reliance on AI-powered chatbots. While social media once served as a powerful tool for holding companies accountable, its effectiveness appears to be waning, as organisations struggle to manage the sheer volume of feedback.  They also highlight the significant generational differences in customer expectations and preferences regarding technology. While younger generations are tech-savvy and prefer self-service options, older generations often require more personalised assistance. This necessitates an "omni-channel" approach, offering a variety of ways for customers to engage based on their individual needs and preferences. The overuse of surveys is criticised, with David suggesting that less frequent, shorter, and simpler surveys are more effective. Building relatability and likability within a brand's identity is emphasised, and it's suggested that businesses shouldn't necessarily aim to please everyone, but to be the best choice for their target audience.  Finally, Andy and David reflect on the importance of striking a balance between efficiency and personalisation, prioritising speed and respect for customers' time. They emphasise that while businesses strive for predictability and efficiency, they must not lose sight of the human element and the importance of making the customer experience not just competent, but preferable. What we discussed: 1.     Customer Service vs. Customer Experience: Understand the critical distinction and why customer experience trumps service in today's market. 2.     The Evolving Role of Social Media: Social media's influence on customer feedback is shifting and how businesses can adapt. 3.     AI and Human Interaction: What is the optimal balance between AI-driven efficiency and essential human interaction. 4.     Generational Differences: How to cater to the diverse needs and technological preferences of different generations. 5.     The Power of Feedback (and the Perils of Overdoing It): How to effectively gather and use customer feedback without causing frustration Listen to this episode to gain actionable insights into creating a superior customer experience, leveraging technology effectively, and navigating the complexities of a multi-generational market. Connect with Andy Lopata: Website | Instagram | LinkedIn | X/Twitter | YouTube Connect with David Avrin: Website |LinkedIn |Facebook | YouTube The Financial Times Guide to Mentoring Ridiculously Easy to Do Business With.  

In this episode, Carl Jackson discusses the current political landscape, focusing on the shifting sentiments among Latino voters, the implications of Bill Clinton's recent statements, and Kamala Harris's immigration policies. He highlights the impact of illegal immigration on safety and the changing dynamics in polling as the 2024 election approaches. The conversation emphasizes the importance of voter engagement and the need for conservatives to remain active in the electoral process. Facebook: https://www.facebook.com/carljacksonradio Twitter: https://twitter.com/carljacksonshow Parler: https://parler.com/carljacksonshow Instagram: https://www.instagram.com/thecarljacksonshow http://www.TheCarlJacksonShow.com   NEW!!!! THE CARL JACKSON SHOW MERCH IS HERE. SUPPORT THE PODCAST GETTING A T-SHIRT NOW! https://carljacksonmerch.itemorder.comSee omnystudio.com/listener for privacy information.

In this episode, Carl Jackson discusses the current political landscape, focusing on the shifting sentiments among Latino voters, the implications of Bill Clinton's recent statements, and Kamala Harris's immigration policies. He highlights the impact of illegal immigration on safety and the changing dynamics in polling as the 2024 election approaches. The conversation emphasizes the importance of voter engagement and the need for conservatives to remain active in the electoral process. Facebook: https://www.facebook.com/carljacksonradio Twitter: https://twitter.com/carljacksonshow Parler: https://parler.com/carljacksonshow Instagram: https://www.instagram.com/thecarljacksonshow http://www.TheCarlJacksonShow.com   NEW!!!! THE CARL JACKSON SHOW MERCH IS HERE. SUPPORT THE PODCAST GETTING A T-SHIRT NOW! https://carljacksonmerch.itemorder.comSee omnystudio.com/listener for privacy information.

Tomi Lahren is joined by Former Michigan Gubernatorial Candidate, Tudor Dixon. They dive into what Trump can do to win back female voters, James Carville's latest advice to Kamala Harris, Kamala Harris' ‘fake accent', and more. Then, the NFL remains silent about Brazil's censorship against X and Tomi has some Final Thoughts. Learn more about your ad choices. Visit megaphone.fm/adchoices

Ready for another CX Pulse Check? Special Co-host David Avrin joins Jeannie Walters on Experience Action to highlight current events and innovations in customer experience (CX) and discuss their impact for CX leaders.What would our world look like if businesses prioritized protecting their service workers from abusive customers? First, we navigate a cultural revolution in Japan, where companies are redefining traditional norms to support their employees. We dive into how global demands for speed and convenience contribute to harsh behaviors, and Jeannie shares a personal story from an ER visit with her son, shedding light on the surprising gratitude service workers express for basic politeness—revealing much about our societal values.Ever wondered why your favorite childhood snacks just don't feel the same anymore? In this episode, we expose the frustrating realities of skimflation and shrinkflation, using the shrinking Bazooka gum as a stark example. From hidden fees to tipping expectations, we also discuss the transparency customers crave and how businesses can avoid short-term pitfalls for long-term gains. Lastly, we discuss parallels between Olympians and entrepreneurs. There's always an "audience" and "judges" to compete! This episode is packed with insights to help businesses create smoother, more satisfying customer experiences.About David Avrin:One of the most in-demand Customer Experience speakers and consultants in the world today, David Avrin, CSP, Global Speaking Fellow, (www.davidavrin.com) has shared his content-rich, entertaining and actionable presentations with enthusiastic audiences across North America and in 24 countries around the world. David helps organizations better understand and connect with their changing customers and clients to help future-proof their businesses. David's insights have been featured on thousands of media outlets around the world. He is also the author of seven books including the acclaimed: It's Not Who You Know, It's Who Knows You!, Why Customers Leave (and How to Win Them Back), The Morning Huddle, and his newest book, Ridiculously Easy to Do Business With. Follow David on...LinkedIn: https://www.linkedin.com/in/davidavrin/Facebook: https://www.facebook.com/DavidAvrinFansInstagram: https://www.instagram.com/therealdavidavrinYouTube: https://www.youtube.com/channel/UCtH4DdaOhbturnA9OI80kPwArticles Mentioned:In Japan, Turning the Tables on Rude Customers (The New York Times)Chipotle customers were right — some restaurants were skimping, CEO says (CBS News)Parallels Between Olympians and Entrepreneurs (Medium)Resources Mentioned:Experience Investigators Website -- experienceinvestigators.comWant to ask a question? Visit askjeannie.vip to leave Jeannie a voicemail! (And don't forget to follow Jeannie on LinkedIn! www.linkedin.com/in/jeanniewalters/)

Tips on How to Eliminate Friction for Your Customers   Shep Hyken interviews David Avrin, customer experience speaker and consultant. He talks about his latest book, Ridiculously Easy to Do Business With: A practical guide to giving customers what they want—when and how they want it, and shares actionable tips on providing a hassle-free customer experience.  This episode of Amazing Business Radio with Shep Hyken answers the following questions and more:    How can businesses identify and eliminate points of friction in the customer process?  How has the shift in customer behavior influenced the focus on understanding customer choices and social proof?  Why is customer service the most important marketing tool for brands?  How does prioritizing customer experience serve as a competitive advantage for businesses in today's market?  How has social media shaped brand perception?  Top Takeaways:      Providing a hassle-free and convenient experience means eliminating friction at every step, from the moment a customer engages with a brand and even after the sale is made. Customers should be able to find information, purchase products, and get help without encountering unnecessary obstacles.    While friendliness is important, convenience is even more crucial in customer experience. In the 2024 State of Customer Service and CX Research, we have found that 94% of customers feel convenience is important, 70% are willing to pay more if the experience is more convenient, and 70% say that a convenient experience alone makes them come back to the brand.    "Ridiculously easy" is the new standard. The true competitive advantage lies in delivering a frictionless and convenient customer experience. Quality products and services are the minimum requirement for any business. However, what sets a company apart is how easy and convenient it makes the customer experience. Competing solely on quality is no longer enough. It's crucial to focus on providing a seamless and hassle-free experience for the customers.    Plus, Shep and David share their favorite tips from Ridiculously Easy to Do Business With, such as "be ridiculously easy to see," "ridiculously easy to reach," and more. Tune in!  Quote:   "What people say about our brand today is more impactful than what we say about ourselves."  About:    David Avrin, CSP, GSF, is a customer experience speaker, consultant, and best-selling author. His five books have been published in multiple languages, including Not Who You Know, It's Who Knows You! and Why Customers Leave (and How to Win Them Back). His latest book is Ridiculously Easy to Do Business With: A practical guide to giving customers what they want—when and how they want it.    Shep Hyken is a customer service and experience expert, New York Times bestselling author, award-winning keynote speaker, and host of Amazing Business Radio.  Learn more about your ad choices. Visit megaphone.fm/adchoices

In this highlight, Samara and Jen discuss the challenges and emotional aspects of managing client relationships in the beauty industry. They explore the anxiety and disappointment that come when clients leave, often without saying why. They also emphasise the importance of maintaining open communication. Addressing issues directly, and not taking client departures personally. The conversation touches on the need for self-reflection and growth. While also recognising the importance of being okay with clients seeking services elsewhere. Samara and Jen stress the significance of maintaining professionalism and empathy. Even when faced with challenging situations.  Listen in for their practical advice on handling client relationships with grace and resilience. Ensuring a welcoming environment for both current and potential returning clients.Listen to the full episode here:Apple: https://podcasts.apple.com/au/podcast/when-clients-leave-and-dealing-with-bad-reviews/id1675792257?i=1000614793154Spotify: https://open.spotify.com/episode/0AUB9YAGNrG9WJ6ewacGlc?si=hia7VDFMQ1ytWjB8HPQ3BAYouTube: https://youtu.be/Vk0K1Aqtgg0?feature=sharedTo find out more about Salon Rising:https://www.salonrising.com/https://www.instagram.com/salonrising_/

♩♪ A long, long time ago, I can still rememberHow the music used to pay my billsI knew that if I got my breakThat I could be as big as DrakeAnd then I could stop shopping at No Frills ♩♪♩♪ But Spotify, it's nearly killed usTicketmaster's ground us to dustThe companies got too largeNow monopolies are in charge ♩♪♩♪ And the record labels I fear the mostHave all just merged and so now we're toastDon't you think it's just so gross?The way, the music, died ♩♪Featured in this episode: Simon Outhit, Cory DoctorowTo learn moreChokepoint Capitalism: How Big Tech and Big Content Captured Creative Labor Markets and How We'll Win Them Back by Rebecca Giblin & Cory Doctorow“'A public relations nightmare': Ticketmaster recruits pros for secret scalper program” in CBC News by Dave Seglins, Rachel Houlihan & Laura Clementson “We went undercover as ticket scalpers — and Ticketmaster offered to help us do business” in Toronto Star by Robert Cribb & Marco Chown Oved“Is Live Music Broken? It's Not Just Ticketmaster, It's Everything” in The Ringer by Nate RogersA Statement From Live Nation EntertainmentCredits: Arshy Mann (Host and Producer), Jordan Cornish (Producer), Noor Azrieh (Associate Producer), André Proulx (Production Coordinator)Additional music from Audio NetworkSponsors: Douglas,For a limited time, get 6 months of exclusive supporter benefits for just $2/month. Go to canadaland.com/join to become a supporter today. Hosted on Acast. See acast.com/privacy for more information.

In this episode, we are privileged to host David Avrin, one of the most insightful and influential speakers and consultants on customer experience and business competitiveness. David shares his profound insights into making businesses not just functionally efficient but "Ridiculously Easy to Do Business With."More about David Avrin:One of the most in-demand Customer Experience speakers and consultants in the world today, David Avrin, CSP, Global Speaking Fellow, has shared his content-rich, entertaining and actionable presentations with enthusiastic audiences across North America and in 24 countries around the world. David helps organizations better understand and connect with their changing customers and clients to help future-proof their businesses. David's insights have been featured on thousands of media outlets around the world. He is also the author of five books including the acclaimed: It's Not Who You Know, It's Who Knows You!, Why Customers Leave (and How to Win Them Back) and his newest book: The Morning Huddle - Powerful Customer Experience Conversations to Wake You Up, Shake You Up, and Win More Business.https://www.instagram.com/therealdavidavrinhttps://www.youtube.com/channel/UCtH4DdaOhbturnA9OI80kPwhttps://www.linkedin.com/in/davidavrin/https://www.facebook.com/DavidAvrinFansWhy You Can't Miss This Episode:1. Understanding Customer Expectations: Learn how shifting consumer behaviors and expectations require businesses to adapt swiftly to remain competitive.2. Digital and Human Interaction Balance: David discusses the crucial balance between leveraging technology and maintaining that essential human touch, providing actionable strategies to enhance customer interactions.3. Future-Proofing Your Business: Gain expert advice on how companies can innovate their operational models to stay relevant and preferred by customers in a rapidly evolving market.Follow and Subscribe for More Insights:Don't miss out on any future insights! Follow and subscribe to the CX Goalkeeper Podcast for more enlightening discussions that can transform your approach to customer experience and leadership. Listen to this episode on your preferred platform:- Apple Podcasts: https://apple.co/3qYr4nh- Spotify: https://bit.ly/3GhCGXeCXGKWe thrive on feedback! After listening, please drop us a review or comment on any of these platforms, or visit the podcast page to provide direct feedback and suggestions. Your insights help us bring more value to each episode.- Podcast Page: https://www.cxgoalkeeper.com/PodcastStay tuned and keep guarding your goals with the CX Goalkeeper Podcast—where we're not just about business-to-business or business-to-consumer, but human-to-human connections. Thank you for tuning in!

Why Customers Leave – with David AvrinI was reading (listening) to my friend David Avrin's book “Why Customers Leave and How to Win Them Back” and there were so many good nuggets in there that I just had to have him on the podcast. We talked about the customer experience and how so many times you lose the sale without even knowing that you were being considered.Listen to this new episode for some straight talk about the customer experience so you can find the kinks in your business pipeline and get more opportunities.About David AvrinOne of the most in-demand Customer Experience speakers and consultants in the world today, David Avrin, CSP, Global Speaking Fellow, has shared his content-rich, entertaining and actionable presentations with enthusiastic audiences across North America and in 24 countries around the world. David helps organizations better understand and connect with their changing customers and clients to help future-proof their businesses.David's insights have been featured on thousands of media outlets around the world. He is also the author of five books including the acclaimed: It's Not Who You Know, It's Who Knows You!, Why Customers Leave (and How to Win Them Back) and his newest book: The Morning Huddle -- Powerful Customer Experience Conversations to Wake You Up, Shake You Up, and Win More Business. www.DavidAvrin.com https://www.linkedin.com/in/davidavrinhttps://www.instagram.com/therealdavidavrin If you have any questions about anything in this, or any of my podcasts, or have a suggestion for a topic or guest, please reach out directly to me at Alan@WeddingBusinessSolutions.com or visit my website Podcast.AlanBerg.comPlease be sure to subscribe to this podcast and leave a review (thanks, it really does make a difference). If you want to get notifications of new episodes and upcoming workshops and webinars, you can sign up at www.ConnectWithAlanBerg.com Hi, I'd love your feedback. What other topics would you like me to cover and what guests would you like me to have on. Go to http://podcast.alanberg.com and click the button there to take the 2-question survey.Thanks for making this better for you!Alan Berg

I talk with Rabble, a software developer and hacker based in Wellington, New Zealand. Rabble was lead engineer at Odeo, where he hired Jack Dorsey into the company, which would later pivot into becoming Twitter. Since then he has been focussed on building impactful projects and social media with the open & decentralised vision that Twitter originally had in its early years but which was eventually lost. Rabble has created the Nostr client Nos.social, and is involved with Ahau.io, a Māori community tool built on Nostr's predecessor protocol, Secure Scuttlebutt. We talk about Bitcoin, new ways of living, solarpunk, creative work and what the opportunities are for it all to come together. Show Sponsors ⁠⁠⁠⁠⁠⁠⁠⁠⁠Swarbricks⁠⁠⁠⁠⁠⁠⁠⁠⁠ - New Zealand's first law firm to accept Bitcoin for legal services (https://www.swarbricks.co.nz/bitcoin) Connect with The Transformation of Value Follow me on twitter at ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://twitter.com/TTOVpodcast⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ Nostr at: npub1uth29ygt090fe640skhc8l34d9s7xlwj4frxs2esezt7n6d64nwsqcmmmu Or send an email to hello@thetransformationofvalue.com and I will get back to you! Support this show: Bitcoin donation address: bc1qlfcr2v73tntt6wvyp2yu064egvyeery6xtwy8t Lightning donation address: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠codyellingham@getalby.com⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ PayNym: +steepvoice938 PayNym Code: PM8TJhcUCtSvHe69sod9pzLCBKg6GaogsMDwfGNCnL4HXyduiY9pbLpbn3oEUvuM75EeALxRVV3Mfi6kgWEBsseMki3QphE8aC5QDMNp9pUugqfz1yVc ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Geyser Fund⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ If you send a donation please email or DM me so I can thank you! Links: Nos.social - https://www.nos.social/ Protest.net - http://protest.net/ Ahau.io - https://ahau.io/ Secure Scuttlebutt - https://scuttlebutt.nz/ Rabble's Website - https://evan.henshaw-plath.com/ Enspiral - https://www.enspiral.com/ Solarpunk Living - https://en.wikipedia.org/wiki/Solarpunk Art Hack Wellington - https://arthack.nz/ Village Kit - https://villagekit.com/ Chokepoint Capitalism: How Big Tech and Big Content Captured Creative Labor Markets and How We'll Win Them Back - https://www.goodreads.com/en/book/show/60098290

WSJ's Take On the Week brings you the insights and analysis you need to get a leg up on the business and financial week to come. In less than 20 minutes, host Dion Rabouin cuts through the noise to explain the major business and financial news that may move markets, all so you can make smarter investing decisions. Episodes drop every Sunday.  This week, we have our eye on the sneaker giant Nike. The company behind the Lebron 21, Air Force 1 and Air Jordans is expected to report its first quarter earnings, and it comes at a pivotal time. Nike stock is down around 20% year to date, as it faces a glut of inventory and a rash of thefts. Ahead of the holiday shopping season, Barclays analyst Adrienne Yih explains why she thinks it's time to Just Do It and bet on Nike stock going higher. We're also adjusting our collars as we gear up for Paris Fashion Week. What does the semiannual designer presentation tell us about how luxury brands are doing in the market? WSJ reporter Nick Kostov will let us know. And with the release of the new movie “Dumb Money” about the GameStop saga, we're going to talk meme stocks with WSJ's Gunjan Banerji. Further Reading How Nike Sneakers Get Stolen at Every Turn   Nike Broke Up With Retailers. Now It's Trying to Win Them Back.   It's Not Your Imagination—Shopping in Person Is Getting Worse   Americans Are Buying Less Bling   The World's Richest Person Auditions His Five Children to Run LVMH, the Luxury Empire   For more coverage of the markets and your investments, head to WSJ.com. Learn more about your ad choices. Visit megaphone.fm/adchoices

This week, we have our eye on the sneaker giant Nike. The company behind the Lebron 21, Air Force 1 and Air Jordans is expected to report its first quarter earnings, and it comes at a pivotal time. Nike stock is down around 20% year to date, as it faces a glut of inventory and a rash of thefts. Ahead of the holiday shopping season, Barclays analyst Adrienne Yih explains why she thinks it's time to Just Do It and bet on Nike stock going higher. We're also adjusting our collars as we gear up for Paris Fashion Week. What does the semiannual designer presentation tell us about how luxury brands are doing in the market? WSJ reporter Nick Kostov will let us know. And with the release of the new movie “Dumb Money” about the GameStop saga, we're going to talk meme stocks with WSJ's Gunjan Banerji. Further Reading How Nike Sneakers Get Stolen at Every Turn   Nike Broke Up With Retailers. Now It's Trying to Win Them Back.   It's Not Your Imagination—Shopping in Person Is Getting Worse   Americans Are Buying Less Bling   The World's Richest Person Auditions His Five Children to Run LVMH, the Luxury Empire   For more coverage of the markets and your investments, head to WSJ.com. 

Readings: Ezekiel 33:7–9 Psalm 95:1–2, 6–9 Romans 13:8–10 Matthew 18:15–20 As Ezekiel is appointed watchman over the house of Israel in today's first Reading, so Jesus in the Gospel today establishes His disciples as guardians of the new Israel of God, the Church (see Galatians 6:16). He also puts in place procedures for dealing with sin and breaches of the faith, building on rules of discipline prescribed by Moses for Israel (see Leviticus 19:17–20; Deuteronomy 19:13). The heads of the new Israel, however, receive extraordinary powers—similar to those given to Peter (see Matthew 16:19). They have the power to bind and loose, to forgive sins and to reconcile sinners in His name (see John 20:21–23). But the powers He gives the Apostles and their successors depends on their communion with Him. As Ezekiel is only to teach what he hears God saying, the disciples are to gather in His name and to pray and seek the will of our heavenly Father. But today's readings are more than a lesson in Church order. They also suggest how we're to deal with those who trespass against us, a theme that we'll hear in next week's readings as well. Notice that both the Gospel and the First Reading presume that believers have a duty to correct sinners in our midst. Ezekiel is even told that he will be held accountable for their souls if he fails to speak out and try to correct them. This is the love that Paul in today's Epistle says we owe to our neighbors. To love our neighbors as ourselves is to be vitally concerned for their salvation. We must make every effort, as Jesus says, to win our brothers and sisters back, to turn them from the false paths. We should never correct out of anger or a desire to punish. Instead, our message must be that of today's Psalm—urging the sinner to hear God's voice, not to harden their hearts, and to remember that He is the one who made us, and the rock of our salvation.

David Avrin talks with Jason Barnard about how to become ridiculously easy to do business with. David Avrin is recognised worldwide as one of the most sought-after speakers and consultants in the field of customer experience. David has delivered his content-rich, entertaining and actionable presentations to enthusiastic audiences across North America and in 24 countries around the world. David helps companies better understand and connect with their changing customers and clients to future-proof their business. David's insights have been published in thousands of media outlets around the world. He is also the author of five books, including the highly acclaimed: It's Not Who You Know, It's Who Knows You!, Why Customers Leave (and How to Win Them Back) and his latest book: The Morning Huddle — Powerful Customer Experience Conversations to Wake You Up, Shake You Up, and Win More Business. With advances in technology and AI, businesses have largely automated their processes and may have overlooked the importance of human interaction. For an optimal customer experience, the balance between technology and human engagement is absolutely essential. Employing an omnichannel approach that harmoniously blends AI bots and human interactions significantly increases service efficiency while providing that invaluable personal touch. In this fascinating episode, David Avrin and Jason Barnard address the key insights needed to create a seamless and effortless customer experience. David highlights the need to adopt technologies that increase customer convenience and flexibility, and warns against strategies that prioritise organisational ease at the expense of customer experience. David uses personal examples to illustrate the importance of making processes simple and easy for customers. He underscores the need for businesses to evaluate their processes, taking into account both new implementations and adjustments due to the pandemic. As always, the show ends with passing the baton…David incredibly passes the virtual baton to next week's amazing guest, Purna Virji. What you'll learn from David Avrin 00:00 David Avrin and Jason Barnard 02:56 Omnichannel Approach: Balancing AI Bots and Human Interaction 05:21 How to Leverage AI and Chatbots for Efficient and Crucial Customer Interactions 07:23 David Avrin's Brand SERP 07:49 Bing Chat: Who is David Avrin  09:54 How Aware are Businesses of Their Online Presence? 13:01 Shift in Business Focus and Its Impact on SEO and Online Reputation 15:43 How Important are Online Presence and Social Proof for Safe Decisions? 18:46 What are the Dangers of Unnecessary Friction in the Customer Experience? 22:34 Adopting New Technologies and Maintaining Customer Ease 24:46 Does Adequate Preparation for a Podcast Add Value or Unnecessary Friction for Guests? 27:12 What Role Does Managing Expectations Play in Delivering Great Customer Experience? 30:40 How Does Making it Easy for Other People to Do Business with You Help with Branded Search? 32:04 Passing the Baton: David Avrin to Purna Virji This episode was recorded live on video July 4th 2023

David Avrin talks with Jason Barnard about how to become ridiculously easy to do business with. David Avrin is recognised worldwide as one of the most sought-after speakers and consultants in the field of customer experience. David has delivered his content-rich, entertaining and actionable presentations to enthusiastic audiences across North America and in 24 countries around the world. David helps companies better understand and connect with their changing customers and clients to future-proof their business. David's insights have been published in thousands of media outlets around the world. He is also the author of five books, including the highly acclaimed: It's Not Who You Know, It's Who Knows You!, Why Customers Leave (and How to Win Them Back) and his latest book: The Morning Huddle — Powerful Customer Experience Conversations to Wake You Up, Shake You Up, and Win More Business. With advances in technology and AI, businesses have largely automated their processes and may have overlooked the importance of human interaction. For an optimal customer experience, the balance between technology and human engagement is absolutely essential. Employing an omnichannel approach that harmoniously blends AI bots and human interactions significantly increases service efficiency while providing that invaluable personal touch. In this fascinating episode, David Avrin and Jason Barnard address the key insights needed to create a seamless and effortless customer experience. David highlights the need to adopt technologies that increase customer convenience and flexibility, and warns against strategies that prioritise organisational ease at the expense of customer experience. David uses personal examples to illustrate the importance of making processes simple and easy for customers. He underscores the need for businesses to evaluate their processes, taking into account both new implementations and adjustments due to the pandemic. As always, the show ends with passing the baton…David incredibly passes the virtual baton to next week's amazing guest, Purna Virji. What you'll learn from David Avrin 00:00 David Avrin and Jason Barnard 02:56 Omnichannel Approach: Balancing AI Bots and Human Interaction 05:21 How to Leverage AI and Chatbots for Efficient and Crucial Customer Interactions 07:23 David Avrin's Brand SERP 07:49 Bing Chat: Who is David Avrin  09:54 How Aware are Businesses of Their Online Presence? 13:01 Shift in Business Focus and Its Impact on SEO and Online Reputation 15:43 How Important are Online Presence and Social Proof for Safe Decisions? 18:46 What are the Dangers of Unnecessary Friction in the Customer Experience? 22:34 Adopting New Technologies and Maintaining Customer Ease 24:46 Does Adequate Preparation for a Podcast Add Value or Unnecessary Friction for Guests? 27:12 What Role Does Managing Expectations Play in Delivering Great Customer Experience? 30:40 How Does Making it Easy for Other People to Do Business with You Help with Branded Search? 32:04 Passing the Baton: David Avrin to Purna Virji This episode was recorded live on video July 4th 2023

Novelist Jacinda Townsend joins co-hosts V.V. Ganeshananthan and Whitney Terrell to discuss Joe Biden's stubbornly low poll numbers among Democrats, which persist despite his legislative accomplishments. Townsend talks about the administration's struggles to communicate its goals and achievements and explains why Biden's policy decisions—past and present—have often disappointed Black and younger voters. Townsend reads from her novel Mother Country and reflects on the aftermath of the Biden administration's plan to forgive student debt. To hear the full episode, subscribe through iTunes, Google Play, Stitcher, Spotify, or your favorite podcast app (include the forward slashes when searching). You can also listen by streaming from the player below. Check out video versions of our interviews on the Fiction/Non/Fiction Instagram account, the Fiction/Non/Fiction YouTube Channel, and our show website: https://www.fnfpodcast.net/ This episode of the podcast was produced by Anne Kniggendorf. Jacinda Townsend Saint Monkey Mother Country “Why More Single Women Should Run for Office” Others: Affordable Care Act “Did William Henry Harrison Really Die From Pneumonia?” by Christopher Klein Bernie Sanders 2020 presidential campaign “SOTU: Joe Biden's Economy By the Numbers” by Tim Smart “Biden-⁠Harris Administration Announces New Clean Energy Projects” “President Biden Announces Student Loan Relief for Borrowers Who Need It Most” “President Biden to Sign Executive Order Protecting Access to Reproductive Health Care Services” “Biden picks Ketanji Brown Jackson as historic U.S. Supreme Court nominee” by Jeff Mason, Jarrett Renshaw, and Lawrence Hurley Harvard CAPS Harris Poll  “Former President Donald Trump's second indictment, annotated” by Zachary B. Wolf and Curt Merrill Biden's Numbers, January 2023 Update Biden-Harris Administration Launches First CHIPS for America Funding Opportunity Inflation Reduction Act Guidebook “Biden signs bipartisan bill that suspends debt limit until 2025, cuts spending” by Chris Megerian Biden-Harris Administration Announces $502 Million for High-Speed Internet in Rural Communities “Network Free K.C.” by Whitney Terrell “Biden Administration Announces Savings on 43 Prescription Drugs as Part of Cost-Saving Measures Under President Biden's Inflation Reduction Act”  “Biden Supported A Constitutional Amendment To End Mandated Busing In 1975” by Domenico Montanaro “Did Joe Biden Say He Didn't Want His Kids Growing Up in a 'Racial Jungle'?” by Bethania Palma Jesse Helms “Did the 1994 crime bill cause mass incarceration?” by Rashawn Ray and William A. Galston “New Process to Discharge Student Loans in Bankruptcy” by John Rao “Student Loan Debt by Gender” by Melanie Hanson Reaganomics Jimmy Carter “Biden Job Approval, Direction Of Country: IBD/TIPP Poll” “Joe Biden's 1975 comments slamming slavery reparations, school busing resurfaced by Washington Post” by Jessica Chasmar  “Young Voters Not Excited About Joe Biden” by Lauren Camera Chris Christie Ron DeSantis Mike Pence “It took 15 rounds of voting, but Ann Arbor School Board finally picks president” by Martin Slagter Moms of Liberty Learn more about your ad choices. Visit megaphone.fm/adchoices

The Hamilton Today Podcast with Scott Thompson: A legend of music composition has passed away, Scott sends off Burt Bacharach appropriately as Raindrops Keep Fallin' On Our Heads in the Hammer. Scott also has a look at Valentine's Day in Niagara Falls, as what was a one-day event for weddings may become an annual tradition. Niagara Falls Mayor Jim Diodati explores that with Scott. The Bulldogs are maintaining course for Brantford and Scott wants to chat about opportunities for the city with Jeff Elia, of the Bulldogs, and Barbara Sutherland chair of the Downtown Brantford BIA. As well auto thefts are up, but tips to prevent them may just embolden the thieves. And the cannabis industry seems to finally be waning after 5 years of exponential growth. It is all coming up on the Hamilton Today Podcast! Guests: Jeff Elia, Sr. Director of Business Operations, Hamilton Bulldogs. Jim Diodati, Mayor of Niagara Falls. Eric Alper, Publicist and music commentator. Brad Poulos, Instructor, Ted Rogers School of Management, Toronto Metropolitan University. Lorraine Sommerfeld, Auto Writer with Post Media, Motherlode column in the Hamilton Spec and Host of the Lemon Aid Car Show on RogersTV. Peter Graefe, Professor of Political Science with McMaster University. Erika Simpson, Professor, Department of Political Science, Western University. Barbara Sutherland, Chair of the Downtown Brantford BIA. Scott Radley, host of the Scott Radley Show on 900CHML Columnist for the Hamilton Spectator. Host – Scott Thompson Content Producer – Elizabeth Russell Technical/Podcast Producer - William Webber Podcast Co-Producer – Ben Straughan News Anchor – David Woodard Want to keep up with what happened in Hamilton Today? Subscribe to the podcast! https://megaphone.link/CORU8835115919

* International BDS Movement Challenges Israel's New Extremist Ultranationalist Far Right Government; Ofer Neiman, a member of the Israeli group Boycott from Within; Producer: Melinda Tuhus * What Motivates Far Right Voters and How to Win Them Back; John Feffer is director of Foreign Policy In Focus at the Institute for Policy Studies; Producer: Scott Harris * As US Pursues Julian Assange Extradition, Press Freedom Groups Demand Charges be Dropped; Chip Gibbons, Policy Director with Defending Rights and Dissent; Producer: Scott Harri

Corporate concentration has breached the stratosphere, as have corporate profits. An ever-expanding constellation of industries are now monopolies (where sellers have excessive power over buyers) or monopsonies (where buyers hold the whip hand over sellers)—or both. In Chokepoint Capitalism: How Big Tech and Big Content Captured Creative Labor Markets and How We'll Win Them Back (Beacon, 2022), scholar Dr. Rebecca Giblin and writer and activist Cory Doctorow argue we're in a new era of “chokepoint capitalism,” with exploitative businesses creating insurmountable barriers to competition that enable them to capture value that should rightfully go to others. All workers are weakened by this, but the problem is especially well-illustrated by the plight of creative workers. From Amazon's use of digital rights management and bundling to radically change the economics of book publishing, to Google and Facebook's siphoning away of ad revenues from news media, and the Big Three record labels' use of inordinately long contracts to up their own margins at the cost of artists, chokepoints are everywhere. By analyzing book publishing and news, live music and music streaming, screenwriting, radio and more, Giblin and Doctorow deftly show how powerful corporations construct “anti-competitive flywheels” designed to lock in users and suppliers, make their markets hostile to new entrants, and then force workers and suppliers to accept unfairly low prices. In the book's second half, Giblin and Doctorow then explain how to batter through those chokepoints, with tools ranging from transparency rights to collective action and ownership, radical interoperability, contract terminations, job guarantees, and minimum wages for creative work. Chokepoint Capitalism is a call to workers of all sectors to unite to help smash these chokepoints and take back the power and profit that's being heisted away—before it's too late. This interview was conducted by Dr. Miranda Melcher whose doctoral work focused on post-conflict military integration, understanding treaty negotiation and implementation in civil war contexts, with qualitative analysis of the Angolan and Mozambican civil wars. Learn more about your ad choices. Visit megaphone.fm/adchoices Support our show by becoming a premium member! https://newbooksnetwork.supportingcast.fm/new-books-network

Corporate concentration has breached the stratosphere, as have corporate profits. An ever-expanding constellation of industries are now monopolies (where sellers have excessive power over buyers) or monopsonies (where buyers hold the whip hand over sellers)—or both. In Chokepoint Capitalism: How Big Tech and Big Content Captured Creative Labor Markets and How We'll Win Them Back (Beacon, 2022), scholar Dr. Rebecca Giblin and writer and activist Cory Doctorow argue we're in a new era of “chokepoint capitalism,” with exploitative businesses creating insurmountable barriers to competition that enable them to capture value that should rightfully go to others. All workers are weakened by this, but the problem is especially well-illustrated by the plight of creative workers. From Amazon's use of digital rights management and bundling to radically change the economics of book publishing, to Google and Facebook's siphoning away of ad revenues from news media, and the Big Three record labels' use of inordinately long contracts to up their own margins at the cost of artists, chokepoints are everywhere. By analyzing book publishing and news, live music and music streaming, screenwriting, radio and more, Giblin and Doctorow deftly show how powerful corporations construct “anti-competitive flywheels” designed to lock in users and suppliers, make their markets hostile to new entrants, and then force workers and suppliers to accept unfairly low prices. In the book's second half, Giblin and Doctorow then explain how to batter through those chokepoints, with tools ranging from transparency rights to collective action and ownership, radical interoperability, contract terminations, job guarantees, and minimum wages for creative work. Chokepoint Capitalism is a call to workers of all sectors to unite to help smash these chokepoints and take back the power and profit that's being heisted away—before it's too late. This interview was conducted by Dr. Miranda Melcher whose doctoral work focused on post-conflict military integration, understanding treaty negotiation and implementation in civil war contexts, with qualitative analysis of the Angolan and Mozambican civil wars. Learn more about your ad choices. Visit megaphone.fm/adchoices Support our show by becoming a premium member! https://newbooksnetwork.supportingcast.fm/critical-theory

Corporate concentration has breached the stratosphere, as have corporate profits. An ever-expanding constellation of industries are now monopolies (where sellers have excessive power over buyers) or monopsonies (where buyers hold the whip hand over sellers)—or both. In Chokepoint Capitalism: How Big Tech and Big Content Captured Creative Labor Markets and How We'll Win Them Back (Beacon, 2022), scholar Dr. Rebecca Giblin and writer and activist Cory Doctorow argue we're in a new era of “chokepoint capitalism,” with exploitative businesses creating insurmountable barriers to competition that enable them to capture value that should rightfully go to others. All workers are weakened by this, but the problem is especially well-illustrated by the plight of creative workers. From Amazon's use of digital rights management and bundling to radically change the economics of book publishing, to Google and Facebook's siphoning away of ad revenues from news media, and the Big Three record labels' use of inordinately long contracts to up their own margins at the cost of artists, chokepoints are everywhere. By analyzing book publishing and news, live music and music streaming, screenwriting, radio and more, Giblin and Doctorow deftly show how powerful corporations construct “anti-competitive flywheels” designed to lock in users and suppliers, make their markets hostile to new entrants, and then force workers and suppliers to accept unfairly low prices. In the book's second half, Giblin and Doctorow then explain how to batter through those chokepoints, with tools ranging from transparency rights to collective action and ownership, radical interoperability, contract terminations, job guarantees, and minimum wages for creative work. Chokepoint Capitalism is a call to workers of all sectors to unite to help smash these chokepoints and take back the power and profit that's being heisted away—before it's too late. This interview was conducted by Dr. Miranda Melcher whose doctoral work focused on post-conflict military integration, understanding treaty negotiation and implementation in civil war contexts, with qualitative analysis of the Angolan and Mozambican civil wars. Learn more about your ad choices. Visit megaphone.fm/adchoices Support our show by becoming a premium member! https://newbooksnetwork.supportingcast.fm/american-studies

Corporate concentration has breached the stratosphere, as have corporate profits. An ever-expanding constellation of industries are now monopolies (where sellers have excessive power over buyers) or monopsonies (where buyers hold the whip hand over sellers)—or both. In Chokepoint Capitalism: How Big Tech and Big Content Captured Creative Labor Markets and How We'll Win Them Back (Beacon, 2022), scholar Dr. Rebecca Giblin and writer and activist Cory Doctorow argue we're in a new era of “chokepoint capitalism,” with exploitative businesses creating insurmountable barriers to competition that enable them to capture value that should rightfully go to others. All workers are weakened by this, but the problem is especially well-illustrated by the plight of creative workers. From Amazon's use of digital rights management and bundling to radically change the economics of book publishing, to Google and Facebook's siphoning away of ad revenues from news media, and the Big Three record labels' use of inordinately long contracts to up their own margins at the cost of artists, chokepoints are everywhere. By analyzing book publishing and news, live music and music streaming, screenwriting, radio and more, Giblin and Doctorow deftly show how powerful corporations construct “anti-competitive flywheels” designed to lock in users and suppliers, make their markets hostile to new entrants, and then force workers and suppliers to accept unfairly low prices. In the book's second half, Giblin and Doctorow then explain how to batter through those chokepoints, with tools ranging from transparency rights to collective action and ownership, radical interoperability, contract terminations, job guarantees, and minimum wages for creative work. Chokepoint Capitalism is a call to workers of all sectors to unite to help smash these chokepoints and take back the power and profit that's being heisted away—before it's too late. This interview was conducted by Dr. Miranda Melcher whose doctoral work focused on post-conflict military integration, understanding treaty negotiation and implementation in civil war contexts, with qualitative analysis of the Angolan and Mozambican civil wars. Learn more about your ad choices. Visit megaphone.fm/adchoices Support our show by becoming a premium member! https://newbooksnetwork.supportingcast.fm/public-policy

Corporate concentration has breached the stratosphere, as have corporate profits. An ever-expanding constellation of industries are now monopolies (where sellers have excessive power over buyers) or monopsonies (where buyers hold the whip hand over sellers)—or both. In Chokepoint Capitalism: How Big Tech and Big Content Captured Creative Labor Markets and How We'll Win Them Back (Beacon, 2022), scholar Dr. Rebecca Giblin and writer and activist Cory Doctorow argue we're in a new era of “chokepoint capitalism,” with exploitative businesses creating insurmountable barriers to competition that enable them to capture value that should rightfully go to others. All workers are weakened by this, but the problem is especially well-illustrated by the plight of creative workers. From Amazon's use of digital rights management and bundling to radically change the economics of book publishing, to Google and Facebook's siphoning away of ad revenues from news media, and the Big Three record labels' use of inordinately long contracts to up their own margins at the cost of artists, chokepoints are everywhere. By analyzing book publishing and news, live music and music streaming, screenwriting, radio and more, Giblin and Doctorow deftly show how powerful corporations construct “anti-competitive flywheels” designed to lock in users and suppliers, make their markets hostile to new entrants, and then force workers and suppliers to accept unfairly low prices. In the book's second half, Giblin and Doctorow then explain how to batter through those chokepoints, with tools ranging from transparency rights to collective action and ownership, radical interoperability, contract terminations, job guarantees, and minimum wages for creative work. Chokepoint Capitalism is a call to workers of all sectors to unite to help smash these chokepoints and take back the power and profit that's being heisted away—before it's too late. This interview was conducted by Dr. Miranda Melcher whose doctoral work focused on post-conflict military integration, understanding treaty negotiation and implementation in civil war contexts, with qualitative analysis of the Angolan and Mozambican civil wars. Learn more about your ad choices. Visit megaphone.fm/adchoices Support our show by becoming a premium member! https://newbooksnetwork.supportingcast.fm/economics

Corporate concentration has breached the stratosphere, as have corporate profits. An ever-expanding constellation of industries are now monopolies (where sellers have excessive power over buyers) or monopsonies (where buyers hold the whip hand over sellers)—or both. In Chokepoint Capitalism: How Big Tech and Big Content Captured Creative Labor Markets and How We'll Win Them Back (Beacon, 2022), scholar Dr. Rebecca Giblin and writer and activist Cory Doctorow argue we're in a new era of “chokepoint capitalism,” with exploitative businesses creating insurmountable barriers to competition that enable them to capture value that should rightfully go to others. All workers are weakened by this, but the problem is especially well-illustrated by the plight of creative workers. From Amazon's use of digital rights management and bundling to radically change the economics of book publishing, to Google and Facebook's siphoning away of ad revenues from news media, and the Big Three record labels' use of inordinately long contracts to up their own margins at the cost of artists, chokepoints are everywhere. By analyzing book publishing and news, live music and music streaming, screenwriting, radio and more, Giblin and Doctorow deftly show how powerful corporations construct “anti-competitive flywheels” designed to lock in users and suppliers, make their markets hostile to new entrants, and then force workers and suppliers to accept unfairly low prices. In the book's second half, Giblin and Doctorow then explain how to batter through those chokepoints, with tools ranging from transparency rights to collective action and ownership, radical interoperability, contract terminations, job guarantees, and minimum wages for creative work. Chokepoint Capitalism is a call to workers of all sectors to unite to help smash these chokepoints and take back the power and profit that's being heisted away—before it's too late. This interview was conducted by Dr. Miranda Melcher whose doctoral work focused on post-conflict military integration, understanding treaty negotiation and implementation in civil war contexts, with qualitative analysis of the Angolan and Mozambican civil wars. Learn more about your ad choices. Visit megaphone.fm/adchoices Support our show by becoming a premium member! https://newbooksnetwork.supportingcast.fm/politics-and-polemics

Corporate concentration has breached the stratosphere, as have corporate profits. An ever-expanding constellation of industries are now monopolies (where sellers have excessive power over buyers) or monopsonies (where buyers hold the whip hand over sellers)—or both. In Chokepoint Capitalism: How Big Tech and Big Content Captured Creative Labor Markets and How We'll Win Them Back (Beacon, 2022), scholar Dr. Rebecca Giblin and writer and activist Cory Doctorow argue we're in a new era of “chokepoint capitalism,” with exploitative businesses creating insurmountable barriers to competition that enable them to capture value that should rightfully go to others. All workers are weakened by this, but the problem is especially well-illustrated by the plight of creative workers. From Amazon's use of digital rights management and bundling to radically change the economics of book publishing, to Google and Facebook's siphoning away of ad revenues from news media, and the Big Three record labels' use of inordinately long contracts to up their own margins at the cost of artists, chokepoints are everywhere. By analyzing book publishing and news, live music and music streaming, screenwriting, radio and more, Giblin and Doctorow deftly show how powerful corporations construct “anti-competitive flywheels” designed to lock in users and suppliers, make their markets hostile to new entrants, and then force workers and suppliers to accept unfairly low prices. In the book's second half, Giblin and Doctorow then explain how to batter through those chokepoints, with tools ranging from transparency rights to collective action and ownership, radical interoperability, contract terminations, job guarantees, and minimum wages for creative work. Chokepoint Capitalism is a call to workers of all sectors to unite to help smash these chokepoints and take back the power and profit that's being heisted away—before it's too late. This interview was conducted by Dr. Miranda Melcher whose doctoral work focused on post-conflict military integration, understanding treaty negotiation and implementation in civil war contexts, with qualitative analysis of the Angolan and Mozambican civil wars. Learn more about your ad choices. Visit megaphone.fm/adchoices Support our show by becoming a premium member! https://newbooksnetwork.supportingcast.fm/science-technology-and-society

Corporate concentration has breached the stratosphere, as have corporate profits. An ever-expanding constellation of industries are now monopolies (where sellers have excessive power over buyers) or monopsonies (where buyers hold the whip hand over sellers)—or both. In Chokepoint Capitalism: How Big Tech and Big Content Captured Creative Labor Markets and How We'll Win Them Back (Beacon, 2022), scholar Dr. Rebecca Giblin and writer and activist Cory Doctorow argue we're in a new era of “chokepoint capitalism,” with exploitative businesses creating insurmountable barriers to competition that enable them to capture value that should rightfully go to others. All workers are weakened by this, but the problem is especially well-illustrated by the plight of creative workers. From Amazon's use of digital rights management and bundling to radically change the economics of book publishing, to Google and Facebook's siphoning away of ad revenues from news media, and the Big Three record labels' use of inordinately long contracts to up their own margins at the cost of artists, chokepoints are everywhere. By analyzing book publishing and news, live music and music streaming, screenwriting, radio and more, Giblin and Doctorow deftly show how powerful corporations construct “anti-competitive flywheels” designed to lock in users and suppliers, make their markets hostile to new entrants, and then force workers and suppliers to accept unfairly low prices. In the book's second half, Giblin and Doctorow then explain how to batter through those chokepoints, with tools ranging from transparency rights to collective action and ownership, radical interoperability, contract terminations, job guarantees, and minimum wages for creative work. Chokepoint Capitalism is a call to workers of all sectors to unite to help smash these chokepoints and take back the power and profit that's being heisted away—before it's too late. This interview was conducted by Dr. Miranda Melcher whose doctoral work focused on post-conflict military integration, understanding treaty negotiation and implementation in civil war contexts, with qualitative analysis of the Angolan and Mozambican civil wars. Learn more about your ad choices. Visit megaphone.fm/adchoices

Corporate concentration has breached the stratosphere, as have corporate profits. An ever-expanding constellation of industries are now monopolies (where sellers have excessive power over buyers) or monopsonies (where buyers hold the whip hand over sellers)—or both. In Chokepoint Capitalism: How Big Tech and Big Content Captured Creative Labor Markets and How We'll Win Them Back (Beacon, 2022), scholar Dr. Rebecca Giblin and writer and activist Cory Doctorow argue we're in a new era of “chokepoint capitalism,” with exploitative businesses creating insurmountable barriers to competition that enable them to capture value that should rightfully go to others. All workers are weakened by this, but the problem is especially well-illustrated by the plight of creative workers. From Amazon's use of digital rights management and bundling to radically change the economics of book publishing, to Google and Facebook's siphoning away of ad revenues from news media, and the Big Three record labels' use of inordinately long contracts to up their own margins at the cost of artists, chokepoints are everywhere. By analyzing book publishing and news, live music and music streaming, screenwriting, radio and more, Giblin and Doctorow deftly show how powerful corporations construct “anti-competitive flywheels” designed to lock in users and suppliers, make their markets hostile to new entrants, and then force workers and suppliers to accept unfairly low prices. In the book's second half, Giblin and Doctorow then explain how to batter through those chokepoints, with tools ranging from transparency rights to collective action and ownership, radical interoperability, contract terminations, job guarantees, and minimum wages for creative work. Chokepoint Capitalism is a call to workers of all sectors to unite to help smash these chokepoints and take back the power and profit that's being heisted away—before it's too late. This interview was conducted by Dr. Miranda Melcher whose doctoral work focused on post-conflict military integration, understanding treaty negotiation and implementation in civil war contexts, with qualitative analysis of the Angolan and Mozambican civil wars. Learn more about your ad choices. Visit megaphone.fm/adchoices

Corporate concentration has breached the stratosphere, as have corporate profits. An ever-expanding constellation of industries are now monopolies (where sellers have excessive power over buyers) or monopsonies (where buyers hold the whip hand over sellers)—or both. In Chokepoint Capitalism: How Big Tech and Big Content Captured Creative Labor Markets and How We'll Win Them Back (Beacon, 2022), scholar Dr. Rebecca Giblin and writer and activist Cory Doctorow argue we're in a new era of “chokepoint capitalism,” with exploitative businesses creating insurmountable barriers to competition that enable them to capture value that should rightfully go to others. All workers are weakened by this, but the problem is especially well-illustrated by the plight of creative workers. From Amazon's use of digital rights management and bundling to radically change the economics of book publishing, to Google and Facebook's siphoning away of ad revenues from news media, and the Big Three record labels' use of inordinately long contracts to up their own margins at the cost of artists, chokepoints are everywhere. By analyzing book publishing and news, live music and music streaming, screenwriting, radio and more, Giblin and Doctorow deftly show how powerful corporations construct “anti-competitive flywheels” designed to lock in users and suppliers, make their markets hostile to new entrants, and then force workers and suppliers to accept unfairly low prices. In the book's second half, Giblin and Doctorow then explain how to batter through those chokepoints, with tools ranging from transparency rights to collective action and ownership, radical interoperability, contract terminations, job guarantees, and minimum wages for creative work. Chokepoint Capitalism is a call to workers of all sectors to unite to help smash these chokepoints and take back the power and profit that's being heisted away—before it's too late. This interview was conducted by Dr. Miranda Melcher whose doctoral work focused on post-conflict military integration, understanding treaty negotiation and implementation in civil war contexts, with qualitative analysis of the Angolan and Mozambican civil wars. Learn more about your ad choices. Visit megaphone.fm/adchoices Support our show by becoming a premium member! https://newbooksnetwork.supportingcast.fm/technology

David Avrin, an in-demand global customer experience speaker, helps companies better understand and connect with their changing customers to future-proof their business. The author of 5 books including 'It's Not Who You Know, It's Who Knows You!', 'Why Customers Leave (and How to Win Them Back)' and his newest book 'The Morning Huddle, Powerful Customer Experience Conversations to Wake You Up, Shake You Up, and Win More Business', digs into the true and often alarming area of the customer experience. This conversation centres around critical leadership questions "What's it like to do business with your company?  What's it like to be led by you?"   LINKS   David Avrin website www.davidavrin.com   The Mojo Sessions website www.themojosessions.com   The Mojo Sessions on Patreon www.patreon.com/TheMojoSessions Full transcripts of the show (plus time codes) are available on Patreon.   The Mojo Sessions on Facebook www.facebook.com/TheMojoSessions   Gary on Linked in www.linkedin.com/in/gary-bertwistle   Gary on Twitter @GaryBertwistle   The Mojo Sessions on Instagram @themojosessions   If you like what you hear, we'd be grateful for a review on Apple Podcasts or Spotify. Happy listening!   © 2022 Gary Bertwistle.  All Rights Reserved.

A lot of people assume that it's always the price. GUESS WHAT? THEY ARE WRONG!In today's episode, Collin talks to Dan Pfister about the wrong assumptions by most people that customers who leave you are just not satisfied with the price. Tune in and together let's bust this myth in this latest episode of Sales Transformation. Stop sending boring sales e-mails or videos and start sending catchy GIFs and Memes with VIDU.io!Power up your podcast experience by joining our Free Podcast Community!TRANSFORMING MOMENTSLet's talk about hiring with Nigel GreenWhy you should listen to NigelWe all have a bias in hiringInstincts vs. evidence-based practice“It's just people naturally, just assume that it's got to be price, it's got to be something about the price, and I'm going to take a bit of a wild guess here, but I'm assuming a lot of times, it has nothing to do with price.” - Collin: It has nothing to do with the price Connect with Dan and learn more about what he's been working on!About DanAbout Winback LabsWinbackLabs.comConnect with Collin HERE or through LinkedIn!Tune in to more exciting episodes of Sales Transformation!Be sure to leave a comment or review!

Writer/activist Cory Doctorow and scholar Rebecca Giblin join Leo Laporte to talk about their latest book Chokepoint Capitalism: How Big Tech and Big Content Captured Creative Labor Markets and How We'll Win Them Back. They argue that we're in a new era of "chokepoint capitalism," with exploitative businesses creating insurmountable barriers to competition that enable them to capture value that should rightfully go to others. Get "Chokepoint Capitalism": https://chokepointcapitalism.com Host: Leo Laporte Guests: Cory Doctorow and Rebecca Giblin Download or subscribe to this show at https://twit.tv/shows/triangulation.

Writer/activist Cory Doctorow and scholar Rebecca Giblin join Leo Laporte to talk about their latest book Chokepoint Capitalism: How Big Tech and Big Content Captured Creative Labor Markets and How We'll Win Them Back. They argue that we're in a new era of "chokepoint capitalism," with exploitative businesses creating insurmountable barriers to competition that enable them to capture value that should rightfully go to others. Get "Chokepoint Capitalism": https://chokepointcapitalism.com Host: Leo Laporte Guests: Cory Doctorow and Rebecca Giblin Download or subscribe to this show at https://twit.tv/shows/twit-events. Get episodes ad-free with Club TWiT at https://twit.tv/clubtwit

One of the most in-demand Customer Experience speakers and consultants in the world today, David Avrin, CSP, Global Speaking Fellow, has shared his content-rich, entertaining and actionable presentations with enthusiastic audiences across North America and in 24 countries around the world. David helps organizations better understand and connect with their changing customers and clients to help future-proof their businesses. David's insights have been featured in thousands of media outlets around the world. He is also the author of five books including the acclaimed: It's Not Who You Know, It's Who Knows You!, Why Customers Leave (and How to Win Them Back) and his newest book: The Morning Huddle -- Powerful Customer Experience Conversations to Wake You Up, Shake You Up, and Win More Business. 1:00 What does customer experience mean to you?5:50 Why is so hard for the bosses or leadership hard to address and implement better customer experience?15:08 Where will the customer experience be in the next 5 years 22:03 What can entrepreneurs learn from David Arvin's book ‘Why Customers Leave'→ CONNECT WITH DAVID AVRIN ON SOCIAL MEDIA ←INSTAGRAM: https://www.instagram.com/therealdavidavrin/YOUTUBE: https://www.youtube.com/channel/UCtH4DdaOhbturnA9OI80kPwFACEBOOK: https://www.facebook.com/DavidAvrinFansWEBSITE: https://www.davidavrin.com/about→ CONNECT WITH ME ON SOCIAL MEDIA ←INSTAGRAM: https://www.instagram.com/officially.rory/TWITTER: https://twitter.com/officiallyroryLINKEDIN: https://www.linkedin.com/in/mitchellrory/YOUTUBE: https://www.youtube.com/user/Rory519 WEBSITE: https://www.mitchellreportunleashedpodcast.com

One of the most in-demand Customer Experience speakers and consultants in the world today, David Avrin, CSP, Global Speaking Fellow, has shared his content-rich, entertaining and actionable presentations with enthusiastic audiences across North America and in 24 countries around the world. David helps organizations better understand and connect with their changing customers and clients to help future-proof their businesses. David's insights have been featured on thousands of media outlets around the world.He is also the author of five books including the acclaimed: It's Not Who You Know, It's Who Knows You!, Why Customers Leave (and How to Win Them Back) and his newest book: The Morning Huddle -- Powerful Customer Experience Conversations to Wake You Up, Shake You Up, and Win More Business. The ideal opening keynote speakerKickoff your meeting or conference with a bang! As your opening keynote speaker, platform pro David Avrin sets the stage for profound learning and meaningful engagement with his thought-provoking content delivered with an entertaining, energetic, and humorous style. David will provide both the content and context for your audience to help set the stage for all the learning and connections to come!A memorable closing keynote speakerAs a powerful closing Keynote speaker, David Avrin will reinforce the learning and value received by your conference participants, while challenging them to forgo ingrained behaviors and think beyond the traditional business mindset. With the right mix of humor and energy to keep audiences engaged and in their seats, participants will stay until the end and leave with a smile on their face, along with a clear idea of what's next and how to get there.Website: https://davidavrin.comLinkedIn: https://www.linkedin.com/in/davidavrinInstagram: https://www.instagram.com/therealdavidavrinFacebook: https://www.facebook.com/DavidAvrinFansYouTube: https://www.youtube.com/channel/UCtH4DdaOhbturnA9OI80kPwPodcast: https://www.davidavrin.com/podcast

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Energetic, opinionated and very entertaining, David is the author of Why Customers Leave and How to Win Them Back as well as a keynote speaker and business consultant. He is happy to talk about dramatically changing customer expectations and the biggest mistakes companies make in designing and delivering their customer interactions.Best of all, David Avrin offers a unique perspective, the customer's perspective and tangible takeaways. He is a “pro's pro” with hundreds of media appearances, multiple business books and a very comfortable and confident approach to conversation. Find out more about David at: www.davidavrin.comwww.livelifedriven.com

The customer experience has changed over the past few years. The expectations for access, immediacy, flexibility and convenience as customers have shifted and we must learn how to differentiate ourselves from competitors.  In this week's episode, Ian is joined by David Avrin. David is one of the most in-demand Customer Experience speakers and consultants in the world today. David Avrin, CSP, Global Speaking Fellow, has shared his content-rich, entertaining and actionable presentations with enthusiastic audiences across North America and in 24 countries around the world. David helps organizations better understand and connect with their changing customers and clients to help future-proof their businesses. David's insights have been featured on thousands of media outlets around the world. He is also the author of five books including the acclaimed: It's Not Who You Know, It's Who Knows You!, Why Customers Leave (and How to Win Them Back) and his newest book: The Morning Huddle -- Powerful Customer Experience Conversations to Wake You Up, Shake You Up, and Win More Business.   Join David and Ian as they discuss exactly how you can differentiate yourself and better your customer experience. Looking for more guidance and support on handling all your B2B sales struggles? You can connect with Ian Altman and learn more about the Same Side Selling Academy through the links below:  Linkedin: https://www.linkedin.com/in/ianaltman/ (https://www.linkedin.com/in/ianaltman/) Twitter: https://twitter.com/IanAltman (https://twitter.com/IanAltman) Website: www.samesidesellingacademy.com Email : ian@ianaltman.com

Recognizing or ascertaining what makes (someone or something) different is the key to differentiating yourself from an overwhelming sea of sameness. Forbes reports: · 83% of companies that believe it's important to make customers happy also experience growing revenue. · Brands with superior customer experience bring in 5.7 times more revenue than competitors that lag in customer experience. · 73% of consumers say a good experience is key in influencing their brand loyalties. · 77% of consumers say inefficient customer experiences detract from their quality of life. · Companies with a customer experience mindset drive revenue 4-8% higher than the rest of their industries. · Two-thirds of companies compete on customer experience, up from just 36% in 2010. David Avrin is a Customer Experience Keynote Speaker, Chairman The Legacy Board. David Avrin has shared his high-energy and content-rich presentations with enthusiastic audiences across North America and around the world including presentations in Singapore, Bangkok, Melbourne, Brisbane, Bangalore, Antwerp, Monte Carlo, London, Buenos Aires, Glasgow, Bogota, Rotterdam, Barcelona, Johannesburg and Dubai. David Avrin is the author of five books including the acclaimed: It's Not Who You Know, It's Who Knows You, Visibility Marketing, Why Customers Leave (and How to Win Them Back) and The Morning Huddle. A former CEO group leader with Vistage International and marketing firm owner, David is also Chairman of The Legacy Board, a mastermind group for former CEOs launching in cities across America. Learn more about David's speaking and watch a preview at www.davidavrin.com. Former CEOs can visit: www.TheLegacyBoard.com He joined me this week to have a conversation about the customer Experience and changing customer expectations For more information: https://www.davidavrin.com/ Find out more: https://www.thelegacyboard.com/ Twitter: @DavidAvrin LinkedIn: @DavidAvrin Connect: https://www.amazon.ca/David-Avrin/e/B0034PS6C2/ref=aufs_dp_fta_dsk

One of the most in-demand Customer Experience and Marketing speakers in the world today, David Avrin has shared his high-energy and content-rich presentations with enthusiastic audiences across North America and around the world including presentations in Singapore, Bangkok, Melbourne, Brisbane, Bangalore, Antwerp, Monte Carlo, London, Buenos Aires, Glasgow, Bogota, Rotterdam, Barcelona, Johannesburg and Dubai. David Avrin is the author of five books including the acclaimed: It's Not Who You Know, It's Who Knows You, Visibility Marketing, Why Customers Leave (and How to Win Them Back) and The Morning Huddle. David and Lou recently hung out together and they continue their conversation on Thrive LouD with Lou Diamond.

Today I talked to David Avrin about his new book Why Customers Leave (And How to Win Them Back) (Career Press, 2019). There are three central themes to this book: immediacy (customers want instant gratification), individuality (offer flexible, customized assistance) and humanity (show interest and concern for those you are assisting). Of them, as David Avrin notes in this pleasing, semi-rant of an interview, immediacy should be the easiest for companies to act on. Unfortunately, automation is paradoxically making immediacy often harder to achieve. Other ironies worth noting from Avrin's perspective include: companies trying to head off negative off-line reviews with surveys that don't bring about change; and front-line employees who can figure out quicker than their managers what could and should be improved on. If upgrades don't happen, what's the solution? Run an exercise where employees are encouraged to formulate plans on how a competitor could undercut the company they currently work for by making the changes they detect would be beneficial. That move—or threat--would get management's attention if nothing else will! David Avrin is a highly popular speaker and consultant on the topics of the customer experience as well as on marketing. He's a former CEO group leader and speaker for Vistage International. This is his third book, following It's Not Who You Know, It's Who Knows You and Visibility Marketing. Dan Hill, PhD, is the author of nine books and leads Sensory Logic, Inc. (https://www.sensorylogic.com). His new book is Blah, Blah, Blah: A Snarky Guide to Office Politics. To check out his related “Dan Hill's EQ Spotlight” blog, visit https://emotionswizard.com. Learn more about your ad choices. Visit megaphone.fm/adchoices

Today I talked to David Avrin about his new book Why Customers Leave (And How to Win Them Back) (Career Press, 2019). There are three central themes to this book: immediacy (customers want instant gratification), individuality (offer flexible, customized assistance) and humanity (show interest and concern for those you are assisting). Of them, as David Avrin notes in this pleasing, semi-rant of an interview, immediacy should be the easiest for companies to act on. Unfortunately, automation is paradoxically making immediacy often harder to achieve. Other ironies worth noting from Avrin's perspective include: companies trying to head off negative off-line reviews with surveys that don't bring about change; and front-line employees who can figure out quicker than their managers what could and should be improved on. If upgrades don't happen, what's the solution? Run an exercise where employees are encouraged to formulate plans on how a competitor could undercut the company they currently work for by making the changes they detect would be beneficial. That move—or threat--would get management's attention if nothing else will! David Avrin is a highly popular speaker and consultant on the topics of the customer experience as well as on marketing. He's a former CEO group leader and speaker for Vistage International. This is his third book, following It's Not Who You Know, It's Who Knows You and Visibility Marketing. Dan Hill, PhD, is the author of nine books and leads Sensory Logic, Inc. (https://www.sensorylogic.com). His new book is Blah, Blah, Blah: A Snarky Guide to Office Politics. To check out his related “Dan Hill's EQ Spotlight” blog, visit https://emotionswizard.com. Learn more about your ad choices. Visit megaphone.fm/adchoices Support our show by becoming a premium member! https://newbooksnetwork.supportingcast.fm/new-books-network

Today I talked to David Avrin about his new book Why Customers Leave (And How to Win Them Back) (Career Press, 2019). There are three central themes to this book: immediacy (customers want instant gratification), individuality (offer flexible, customized assistance) and humanity (show interest and concern for those you are assisting). Of them, as David Avrin notes in this pleasing, semi-rant of an interview, immediacy should be the easiest for companies to act on. Unfortunately, automation is paradoxically making immediacy often harder to achieve. Other ironies worth noting from Avrin's perspective include: companies trying to head off negative off-line reviews with surveys that don't bring about change; and front-line employees who can figure out quicker than their managers what could and should be improved on. If upgrades don't happen, what's the solution? Run an exercise where employees are encouraged to formulate plans on how a competitor could undercut the company they currently work for by making the changes they detect would be beneficial. That move—or threat--would get management's attention if nothing else will! David Avrin is a highly popular speaker and consultant on the topics of the customer experience as well as on marketing. He's a former CEO group leader and speaker for Vistage International. This is his third book, following It's Not Who You Know, It's Who Knows You and Visibility Marketing. Dan Hill, PhD, is the author of nine books and leads Sensory Logic, Inc. (https://www.sensorylogic.com). His new book is Blah, Blah, Blah: A Snarky Guide to Office Politics. To check out his related “Dan Hill's EQ Spotlight” blog, visit https://emotionswizard.com. Learn more about your ad choices. Visit megaphone.fm/adchoices Support our show by becoming a premium member! https://newbooksnetwork.supportingcast.fm/dan-hills-eq-spotlight

Today I talked to David Avrin about his new book Why Customers Leave (And How to Win Them Back) (Career Press, 2019). There are three central themes to this book: immediacy (customers want instant gratification), individuality (offer flexible, customized assistance) and humanity (show interest and concern for those you are assisting). Of them, as David Avrin notes in this pleasing, semi-rant of an interview, immediacy should be the easiest for companies to act on. Unfortunately, automation is paradoxically making immediacy often harder to achieve. Other ironies worth noting from Avrin's perspective include: companies trying to head off negative off-line reviews with surveys that don't bring about change; and front-line employees who can figure out quicker than their managers what could and should be improved on. If upgrades don't happen, what's the solution? Run an exercise where employees are encouraged to formulate plans on how a competitor could undercut the company they currently work for by making the changes they detect would be beneficial. That move—or threat--would get management's attention if nothing else will! David Avrin is a highly popular speaker and consultant on the topics of the customer experience as well as on marketing. He's a former CEO group leader and speaker for Vistage International. This is his third book, following It's Not Who You Know, It's Who Knows You and Visibility Marketing. Dan Hill, PhD, is the author of nine books and leads Sensory Logic, Inc. (https://www.sensorylogic.com). His new book is Blah, Blah, Blah: A Snarky Guide to Office Politics. To check out his related “Dan Hill's EQ Spotlight” blog, visit https://emotionswizard.com. Learn more about your ad choices. Visit megaphone.fm/adchoices Support our show by becoming a premium member! https://newbooksnetwork.supportingcast.fm/economics

Today I talked to David Avrin about his new book Why Customers Leave (And How to Win Them Back) (Career Press, 2019). There are three central themes to this book: immediacy (customers want instant gratification), individuality (offer flexible, customized assistance) and humanity (show interest and concern for those you are assisting). Of them, as David Avrin notes in this pleasing, semi-rant of an interview, immediacy should be the easiest for companies to act on. Unfortunately, automation is paradoxically making immediacy often harder to achieve. Other ironies worth noting from Avrin's perspective include: companies trying to head off negative off-line reviews with surveys that don't bring about change; and front-line employees who can figure out quicker than their managers what could and should be improved on. If upgrades don't happen, what's the solution? Run an exercise where employees are encouraged to formulate plans on how a competitor could undercut the company they currently work for by making the changes they detect would be beneficial. That move—or threat--would get management's attention if nothing else will! David Avrin is a highly popular speaker and consultant on the topics of the customer experience as well as on marketing. He's a former CEO group leader and speaker for Vistage International. This is his third book, following It's Not Who You Know, It's Who Knows You and Visibility Marketing. Dan Hill, PhD, is the author of nine books and leads Sensory Logic, Inc. (https://www.sensorylogic.com). His new book is Blah, Blah, Blah: A Snarky Guide to Office Politics. To check out his related “Dan Hill's EQ Spotlight” blog, visit https://emotionswizard.com. Learn more about your ad choices. Visit megaphone.fm/adchoices Support our show by becoming a premium member! https://newbooksnetwork.supportingcast.fm/communications

It's no surprise I am back again with Miranda Claire our resident Soul Mate Coach & Match Maker as she runs us through a texting guide to test your ex and prevent them from bread crumbing you after the break up. Would you like to know how much your ex really loves you? Listen

One of the most in-demand Customer Experience speakers and consultants in the world today, David Avrin, CSP, Global Speaking Fellow, has shared his content-rich, entertaining and actionable presentations with enthusiastic audiences across North America and in 24 countries around the world. David helps organizations better understand and connect with their changing customers and clients to help future-proof their businesses. David's insights have been featured on thousands of media outlets around the world. He is also the author of five books including the acclaimed: It's Not Who You Know, It's Who Knows You!, Why Customers Leave (and How to Win Them Back) and his newest book: The Morning Huddle -- Powerful Customer Experience Conversations to Wake You Up, Shake You Up, and Win More Business.

In this episode, Pastor Candace Pringle explains some common misconceptions about forgiveness and justice in the Kingdom of God, from Matthew 6. www.fv.church/sermonblog www.fv.church/ondemand "WILD" is a summer 2021 FVChurch sermon series about our thought life. This life is WILD. Following Jesus is WILD. This world is WILD. Your thoughts don't have to be. We have to get our minds right. --- Send in a voice message: https://anchor.fm/fvchurch/message

My guest today is David Avrin; the author of the celebrated marketing books: It's Not Who You Know It's Who Knows You! And Visibility Marketing! And his latest book: Why Customers Leave (and How to Win Them Back) was named in Forbes as “One of the 7 Business Books Entrepreneurs Need to Read.” A former CEO group leader and executive coach with the world's largest chief executive organization, David has helped thousands of CEOs and business leaders with their brands. This rock star (yes he used to be in a band) is one of the most in-demand Customer Experience and Marketing Keynote Speakers and Consultants in the world today. I invited David to be a guest on my show to discuss the recent shift in customer mindset and expectations. I also wanted to get his point of view on why customer experience is important to the success of a brand and why being good at what you do is no longer good enough.

Thinking about quitting your day job to become a professional speaker? Hang on a minute. What you have to understand is that the speaking part is not the business—landing the gig is. There is far more to it than being passionate, getting on stage, and inspiring others with your story. Our guest today, David Avrin, has a systematic process for acquiring keynotes and growing a keynote business. He is one of the most in-demand customer experience and marketing speakers in the world and has authored several books, including It's Not Who You Know, It's Who Knows You!, Visibility Marketing, and Why Customers Leave (and How to Win Them Back). One of the biggest mistakes you can make is focusing too much on yourself and too little on the audience you are trying to reach. While you need to have your story together, your emphasis should be on solving a problem they have and showing them how your unique experience fits into their solution.

What differentiates your organization or yourself from everyone else in the market? In this episode of the Fundamism Podcast, customer experience expert and international speaker, David Avrin, discusses Why Customers Leave and How to Win Them Back (also the title of his new book). Highly entertaining and super FUN, David also offers some real tactical things that you can do to create a customer experience advantage and move your business forward. Learn more about David Avrin by visiting his site, visibilityinternational.com More info can also be found at davidavrinresources.comBe sure to check out fundamism.com to learn more about FUN speaker and host, Paul J Long and grab your very own copy of his best-selling book, Fundamism: Connecting to Life Through F.U.N. book (now available on Audible). 

Real competitive advantage in customer experience comes from understanding customers and what drives them away - Interview with David Avrin, a keynote speaker, an author, a consultant and also CEO of Visibility International. David joins me today to talk about his new book: Why Customers Leave (and How to Win Them Back), what it's about, what we can learn from it and what we should be doing differently to improve customer service and experience.

David Avrin, CSP has become one of the most popular speakers on customer experience in the world today. In recent years, David has presented for enthusiastic organizations and audiences in 22 countries on 6 continents. A former CEO group leader and an in-demand speaker for Vistage International, the world's leading CEO member organization, David Avrin has had over 4,000 one-on-one conversations with company leaders regarding their value proposition and competitive advantages. David is the author of the newly released book, Why Customers Leave (And How to Win Them Back). “be careful who you listen to. People are very free with advice. But it is easy to give advice if you don't have a stake in the outcome. It's astonishing to me how many people tell somebody who has a story where they have overcome something, ‘oh my god you should be a motivational speaker'and of course this is coming from somebody who isn't a motivational speaker, has no idea what it takes, all the people who say ‘follow your passion and you will never work a day in your life' that is such complete crap. I think passion is probably one of the leading sources of business failure because people think if you really are passionate, if you really love what you do the rest will fall into place, it is so not true, and passion is fine but nobody cares if you have passion that may be what drives you. I think the best advice recognise that the business is a business, if you like what you are doing all the better. We heard advice for years there was this old adage that said ‘if you build a better mousetrap the world will beat a path to your door' and it's ridiculous, just by being good that's enough, right at the end of the day it's about quality, no at the end of the dates about hard work, at the beginning of the dates about quality, it better be good. The best advice is you will never work harder in your life and ‘there is no elevator to success you have got to take the stairs'and success is reserved for those… My colleague Rory Vedan talks about this that, you want to show up after success be willing to do the things that other people aren't”…[Listen for More] Click Here for Show Notes To Listen or to Get the Show Notes go to https://wp.me/p6Tf4b-76X

After this long run of Cheating month... we talk about how to win that person back after you get caught cheating. Catch us Wednesdays @6pm on www.LATalkRadio.com and Facebook live.. iTunes, and Google Play www.TheMENtalityShow.com Instagram@the_mentality_show Twitter@mentalityshow Facebook@thementalityshow Patreon @thementalityshow www.LosAngelesAerialimage.com Instagram@laaerialimage Facebook@laaerialimage Twitter@laaerialimage

SEGMENT 1: One of the biggest problems small business owners face is not being able to keep their customers. They are so busy attracting new customers through the front door that the existing ones leave out the back door. As a result, they can never build a sustainable business. David Avrin, a leading expert on customer experience in the world today, is here to show us why our customers are leaving and what we have to do to keep them. SEGMENT 2: There are two things that are going to determine the success you will have as an entrepreneur: a thriving community and a strong personal brand. Successful entrepreneur Ramon Ray is here to share how to start building both of these with a limited budget.SEGMENT 3: Photos and videos play a huge role in finding and learning about a business on the web. Brian Balduf, Chairman and Co-founder of VHT, was there at the beginning of leveraging photo and video online, and he's here to share what he's learned on how to make your business stand out on the internet.Sponsored by LinkedIn and Nextiva

One of the most in-demand business marketing and customer experience speakers in the world today, David Avrin, CSP has shared his content-rich, entertaining, hard-hitting and memorable presentations to enthusiastic audiences across North America and in 25 countries around the world.  David Avrin has spoken for hundreds of audiences,  had one-on-one conversations with over 4,000 company CEOs regarding their competitive advantages. He is also the author of three books including the acclaimed: It's Not Who You Know, It's Who Knows You!, Visibility Marketing, and his newest book: Why Customers Leave (and How to Win Them Back). Learn more about your ad choices. Visit megaphone.fm/adchoices

I chat with David Avrin, author of Why Customers Leave and How to Win Them Back, about the mistakes that businesses make that push customers away and what we can do to remedy those mistakes to drive customer loyalty. Find out more about David at http://www.visibilityinternational.com/ and get a copy of his book at https://www.amazon.com/Why-Customers-Leave-Them-Back-ebook/dp/B07JCMQ4MD

David Avrin is a popular keynote speaker for customer experience and marketing--and he has a new book titled Why Customers Leave (And How to Win Them Back).

If you want to know why customers leave and you want to know how to win them back, have I got a podcast for you. I learned so much from David Avrin, a customer experience & marketing keynote speaker, consultant and author, whose most recent book is Why Customers Leave (and How to Win Them Back): (24 Reasons People are Leaving You for Competitors, and How to Win Them Back*). Avrin helps companies become responsive to their customers and prospect's needs. Since the advent of the iPhone 11 years ago, everyone has gotten acclimated to instant gratification. The problem today is that every failure in customer experience becomes magnified because every person you encounter is armed with a video camera on their phone. Everyone is on camera. Everything is being recorded. Everything is being shared. People feel it's not only the right, but it's their responsibility to go online and rant about any slight or infraction. Unfortunately most companies haven't adapted to this faster pace. Only 15% of companies have adopted an always-on business model to accommodate their always-connected customers. Rightly or not, people expect an immediate response. To learn more about how to get your customers back, click on the podcast link in the first comment below.

David Avrin is a popular speaker on marketing and the customer experience. He is the author of the celebrated "It's Not Who You Know. It's Who Knows You!" and his newest book "Why Customers Leave and How to Win Them Back" will be released in early 2019. Find him online at DavidAvrin.com. This episode is sponsored by the GPS program, a step-by-step system that helps entrepreneurs become professional speakers. Our global GPS community is in 100 cities, 23 countries, and 5 continents. Join us here: christopherkai.com.