Podcasts about Madame Tussauds

Wir sprechen über das abenteuerliche Leben von Madame Tussaud, die als Marie Grosholtz als uneheliche Tochter einer Dienstmagd in Straßburg geboren wurde, in die Wirren der Französischen Revolution geriet und von ihrem Ziehvater Philippe Curtius in Paris das Modellieren von Wachsfiguren lernte. Anschließend reiste sie mit ihrer Wachsfiguren-Ausstellung mehrere Jahrzehnte durch das Vereinigte Königreich, ehe sie mit über 70 Jahren in London ein Wachsfigurenkabinett eröffnete, das bis heute eine der bekanntesten Touristenattraktionen der Stadt ist. //Literatur - Pamela M. Pilbeam, „Madame Tussaud: and the History of Waxworks“, 2003. - Henrik Eßler, „Krankheit gestalten. Eine Berufsgeschichte der Moulagenbildnerei“, 2022. //Aus unserer Werbung Du möchtest mehr über unsere Werbepartner erfahren? Hier findest du alle Infos & Rabatte: https://linktr.ee/GeschichtenausderGeschichte NEU: Wer unsere Folgen lieber ohne Werbung anhören will, kann das über eine kleine Unterstützung auf Steady oder ein Abo des GeschichteFM-Plus Kanals auf Apple Podcasts tun. Wir freuen uns, wenn ihr den Podcast bei Apple Podcasts rezensiert oder bewertet. Für alle jene, die kein iTunes verwenden, gibt's die Podcastplattform Panoptikum, auch dort könnt ihr uns empfehlen, bewerten aber auch euer ganz eigenes Podcasthörer:innenprofil erstellen. Wir freuen uns auch immer, wenn ihr euren Freundinnen und Freunden, Kolleginnen und Kollegen oder sogar Nachbarinnen und Nachbarn von uns erzählt!

Strong contender for Funniest Person on Earth Martin Urbano (This Fool, Jimmy Kimmel Live!, Chris Gethard Presents) shares the performance situation that would be his hell, his desire to die in the apocalypse with everyone else, and the ups and downs of chasing your dreams.Normally, I save process talk for the full convos on Patreon, and there's certainly more of it there, but I had to include some of it in the main episode too. It's a joy hearing Martin talk about doing research for his character and the deliberateness of his satirically offensive act.Content warning: that Roseanne set making the rounds on Twitter, Pixar's Coco as existential balm, fight, drinking, Madame Tussauds.Patreon supporters make This Is Your Afterlife possible and get awesome bonus episodes. Become an Afterhead at patreon.com/davemaher. Follow Martin @martinurbanojr on Instagram and TikTok, plus @MartinUrbano on Twitter.Watch Martin's wonderful Kimmel set.And check out his live dates, including upcoming shows in Brooklyn and Vermont, here.Subscribe to my newsletter, Definitive Answers, for weekly personal and culture essays, plus music recs. And follow me @thisisdavemaher on Twitter and Instagram.---Music = Future: "Use Me" / James Blackshaw: "The Cloud of Unknowing" / Johnnie Frierson: "Miracles"

Larry Hernández es uno de los famosos que incursiona en la industria de la marihuana. Nos contó todo sobre su negocio y sobre los altibajos de su carrera.El famoso museo de cera de Madame Tussauds de New York tiene una nueva figura de un famoso y aquí te contamos todos los detalles.Crisis en la Plaza Garibaldi ¿qué está pasando con los tradicionales mariachis mexicanos?Los deportistas son claros ejemplos de cuerpos definidos y disciplina, pero hay unas deportistas que fácilmente podrían ser modelos por su increíble belleza. Te tenemos el top 10 de las deportistas más bellas.

Here’s What You’ll Learn in our Interview with Myron Welik How to find, and create, off-market and discounted properties Starting a real estate empire in your 60's, and why it's never too late to begin The advantages of being a 50+ year-old entrepreneur Business development strategies for real estate investing In 2002, I lost my Muti-Million Dollar business in a catastrophic way, leaving me paralyzed with self-doubt and depression. However, I kept going and 16 years later, I successfully re-invented myself. I am known as a “Jackhammer” and have been in the business of making deals happen for 40 years. I am the host of the Jackhammer podcast and author of “The Jackhammer Effect”. My insatiable drive and resilience have been a hallmark of my long and successful career. Moreover- I identified and brokered the deal that brought Heidi Klum and New Balance together, leading to the creation of the HKNB brand. I pitched products of my own design on the Home Shopping Network to 40 million viewers. In addition - I have negotiated strategic partnerships with well-known brands such as the New England Patriots, Lacoste, FIFA, Madison Square Gardens, Radio City Music Hall, and Madame Tussaud’s Wax Museum. In 2018 met a young real estate entrepreneur that impressed me, and I had the feeling that we could do great things together, even though I knew nothing about real estate. But he disappeared on me. For 6 months, I relentlessly pursued that opportunity. By 2020, the partnership was in place. Two and half years later, I have brokered over $35 Million dollars of investment deals in real estate. Today my brand is The Jackhammer. I’m 69 going on 39, and nothing can stop me. I am proof that age is no barrier to reinventing yourself. I live by the motto “Never give up, stay passionate, and work hard because it’s never too late". Email: myronwelik23@gmail.com Podcast: The Jackhammer Effect

Dans cet épisode,  je vous présente brièvement l'incroyable Histoire de Madame Tussaud, témoin de la Terreur et de la Révolution, elle est devenue une grande sculptrice outre-Manche.Ce podcast est destiné aux apprenants de la langue française. Je parle lentement pour une meilleure compréhension. Retrouvez l'intégralité de l'enregistrement et la  transcription  sur mon site internet : recapitulative.com.  A très bientôt, Mylène

Welcome to the Instant Trivia podcast episode 680, where we ask the best trivia on the Internet. Round 1. Category: "Fire" 1: The oldest portable one, invented about 1837, used soda-acid. fire extinguisher. 2: It's as old as the code of Hammurabi, which didn't mention what the rates were. fire insurance. 3: Term for a meteor brighter than Venus in the morning or evening sky. a fireball. 4: A British fighter plane of WWII, or a fierce-tempered woman. a Spitfire. 5: This 3-word phrase means taking a risk while engaging in what seems like a game. playing with fire. Round 2. Category: Secret Service Code Names 1: This vice president from Tenn. joked he was so dull, his code name was simply his name, but officially, he was "Sundance". Al Gore. 2: The Secret Service also protects foreign dignitaries; "Halo" was this late man's code name. Pope John Paul II. 3: Fittingly, Fraction is the Secret Service code name for this cabinet post. Secretary of Education. 4: This late Massachusetts senator was "Sunburn"; his mom, "Coppertone". Ted Kennedy. 5: Sarah Palin was assigned this code name, the native name of the tallest mountain in her state. Denali. Round 3. Category: Former Occupation 1: Former N.Y. lawyer who stated his case on Monday Night Football for 13 years. Howard Cosell. 2: Our last president without a bachelor's degree, once a Kansas City haberdasher. Harry Truman. 3: Altar boy and seminarian who became infamous Soviet dictator. Stalin. 4: Former Washington Senators' pitching prospect, now long-time Caribbean dictator. Fidel Castro. 5: While observing "God and Man at Yale", this conservative spokesman taught Spanish there. (William F.) Buckley (Jr.). Round 4. Category: Politicians 1: Here's this representative handing off a cherished item in 2011; we think she wants it back. (Nancy) Pelosi. 2: John Nance Garner held this job 1933-1941 and said it isn't worth "a bucket of warm spit" (or something else, in other sources). vice president. 3: (I'm George Stephanopoulos.) After seeing Bill Clinton speak for the first time, I thought, this is the guy who can bring blacks and whites together the way that this senator promised to do back in 1968. RFK (Bobby Kennedy). 4: As a senator from this state, 1985-2015, Jay Rockefeller pushed for health and safety measures for coal miners. West Virginia. 5: In 2006 Deval Patrick was elected to succeed this man as governor of Massachusetts. Mitt Romney. Round 5. Category: Fire! 1: On Oct. 10, 1871, after 2 days, unbuilt lots, rainfall and Lake Michigan quelled a huge fire in this city. Chicago. 2: On March 18, 1925 this woman's house of wax in London went up in smoke; the models within could be heard sizzling. Madame Tussaud. 3: This general was blamed for the fire that destroyed Columbia, South Carolina, but he denied setting it and tried to put it out. (William Tecumseh) Sherman. 4: Genesis 19 says, "the Lord rained upon" these 2 cities "brimstone and fire ...out of heaven". Sodom and Gomorrah. 5: The 1911 fire in the NYC shirtwaist factory with this geometric name led to improvements in working conditions. the Triangle Shirtwaist Factory. Thanks for listening! Come back tomorrow for more exciting trivia! Special thanks to https://blog.feedspot.com/trivia_podcasts/

Texas City, Texas native, Amanda Solis, has definitely, stayed true to her Tejano roots by dropping a video covering the late Tejano Queen herself, Selena Quintanilla, paying tribute to her song titled, "¿Qué Creías?", initially doing the video to enter the Madame Tussaud's “Capture Your Selena Moment” contest becoming a finalist as the fan favorite securing her VIP rooftop viewing and unveiling of a Selena wax figure at Madame Tussaud's Hollywood. Amanda Solis set out on a career path of her own with her traditional Ranchera voice and her own unique Tejana style. She wants to make her own contribution and bring new ears to Tejano music. Interestingly enough, her career almost began as an accident when a friend dared her out of his frustration to how many times people told Solis how much she resembled Selena. He pushed her to enter a Selena karaoke bar contest, and Amanda's demand as a Selena tribute artist began that day.  Selena is the only Latin female artist to have five albums simultaneously on Billboard 200. This is definitely, a great aspiration, not only for a Latina like Solis, but any musician aspiring to make an impact with their career.   https://linktr.ee/amandasolisofficial?utm_source=linktree_profile_share<sid=b2b490fb-8d91-4463-b872-7b3bf8bdb144 https://www.amandasolismusic.com/about?mibextid=Zxz2cZ https://www.facebook.com/AMANDASOLISMUSIC?mibextid=LQQJ4d https://www.tiktok.com/@bidibidibombum?_t=8Y8bvdwUHt8&_r=1 https://instagram.com/amandasolisofficial?igshid=YWJhMjlhZTc= https://youtube.com/channel/UCJ7TSaERwg4m9kIXIjj481w https://open.spotify.com/artist/0qXB19lyAHyH2vQU5qln9g?si=tYs50UciSiyz7nO4nh1u8Q Learn more about your ad choices. Visit megaphone.fm/adchoices

The former CEO of the parent company that owns the Philadelphia 76ers and New Jersey Devils has agreed to take the same position for London-based Merlin Entertainments. Scott O'Neil will be responsible for overseeing the business operations and global growth for Merlin Entertainments across its 147 attractions in 24 countries. O'Neil's appointment, effective Nov. 15, comes following outgoing CEO Nick Varney's decision to retire after 23 years. Merlin's attractions include 10 Legoland Resort Theme Parks and hotels, six Resort Theme Parks including Alton Towers, Heide Park and Gardaland, as well as Sea Life aquariums, Madame Tussauds, Peppa Pig World of Play, the Lastminute.com London Eye and Sydney Tower Eye. Merlin is continuing to expand, with three Legoland Resorts in China under development and further openings planned across the US and Asia. The 52-year-old O'Neil resigned in June 2021 from Harris Blitzer Sports & Entertainment after he helped lead scores of projects under the HBSE banner, such as the Grammy Museum at the Prudential Center and the creation of a state-of-the-art Sixers complex, both in New Jersey. O'Neil, a Villanova graduate, also previously led Madison Square Garden Sports. He oversaw the business operations of the Knicks, New York Rangers, and New York Liberty. “My experience in the NBA, NFL and NHL in building teams, my passion for guest experience, cultivating, reviving and building brands, and driving growth in a business that is similar and consumer focused seemed like a natural next step,” O'Neil said. Though it's far from a household name, Merlin has become the undisputed, second-largest visitor attractions operator on the planet based on attendance. Disney has a comfortable lead in the No. 1 spot. “Scott has significant experience in the entertainment industry, a proven track-record of delivering business transformation, and the vision and ambition to lead Merlin through the next exciting stages of its global development,” said Roland Hernandez, chair of Merlin Entertainments. “The board has every confidence in him, and we look forward to working closely together over the coming years.” This article was provided by The Associated Press.

Kínos fotók kerültek elő II. Erzsébet menyéről NLC     2022-12-16 18:50:15     Bulvár Brit királyi család II. Erzsébet Esküvő Harry és Meghan szerint csak őket szedte darabokra a sajtó, de II. Erzsébet egyik menyéről pont az esküvő napján közöltek bulizós, korhatáros képeket. Marie Tussaud, a nő, akinek Marie Antoinette és XVI. Lajos feje is megfordult a kezei között She     2022-12-17 04:55:00     Film Ha meghalljuk Madame Tussaud nevét, valószínűleg rögtön a világ több pontján megtalálható panoptikumok jutnak eszünkbe. Azok a viaszmúzeumok, ahol életnagyságban láthatjuk a különböző történelmi személyeket, énekeseket, filmsztárokat és sportolókat, de vajon ki volt valójában az alapító, Marie Tussaud, és mit érdemes tudni róla? Ennek jártam utána. A 5 legfinomabb isler karácsonyra, amit azonnal elkapkodnak a rokonok Mindmegette     2022-12-16 19:06:07     Karácsony Ausztria Mézeskalács, diós kifli, puszedli, linzer és isler - a karácsony elképzelhetetlen ezek nélkül az ínycsiklandó aprósütemények nélkül. Mi most a legjobb isler receptekből szemezgettünk, válogass közülük kedvedre! Az Ahol a folyami rákok énekelnek már az otthoni képernyőkön is elérhető Márkamonitor     2022-12-17 07:09:06     Film Mozi Apple Google Telekom Sony Vodafone Akik lemaradtak a „Lápi lány” történetéről, december 16-tól otthonukban is megnézhetik a Sony Pictures filmjét többek között a Magyar Telekom, a Vodafone, az Apple Tv és a Google Play kínálatában.   2022 augusztusában debütált a mozikban a Sony Pictures filmje, az Ahol a folyami rákok énekelnek. A forgatókönyv alapjául Delia Owens azonos című siker Iványi Gábor: Nem fogjuk önként feladni, arra várunk, hogy a fölöttünk állóknak a rosszindulata fog csökkenni rtl.hu     2022-12-16 19:00:24     Karácsony Oktatás Aukció Evangélikus Iványi Gábor Az állami elvonások miatt működőképessége határára ért a Magyarországi Evangéliumi Testvérközösség, az oktatási és szociális intézményeket fenntartó egyháznak most minden forint számít – közölte Iványi Gábor. A hozzájuk tartozó Oltalom Karitatív Egyesület péntekre jótékonysági karácsonyi aukciót szervezett, amelyre hírességek is felajánlották szemé Az Avatar: A víz útjában minden ámuldozásra kétszer annyi szekunder szégyen jut Noizz     2022-12-17 10:06:08     Film Mozi Avatar James Cameron Tizenhárom évvel az első rész után, nyolc évvel a legelső tervezett premierdátum után megérkezett a mozikba az Avatar folytatása, A víz útja, amely az első részhez hasonlóan ismét forradalmi látványvilággal kecsegtetett, köszönhetően a számtalan vízben, víz felett és alatt játszódó jelenetnek. James Cameron nagy dobása, amelyre több mint egy évtize Leonardo DiCaprio korunk rendezőzsenijével forgathatja új filmjét Mafab     2022-12-16 19:00:03     Film Leonardo Dicaprio Paul Thomas Andersont napjaink egyik legzseniálisabb rendezőjének tartják mind a nézők, mind pedig a kritikusok. A csodálatos géppel összezsugorított fiú kalandos utazásokat tesz az emberi testben, és megismeri a titkait Könyves Magazin     2022-12-16 18:07:23     Könyv A kis medikus ifjúsági regénysorozatot az elismert szerző és orvos Prof. Dr. Dietrich Grönemeyer írta. A történet főhőse Nano, aki összezsugorítva kalandos utazást tesz a test belsejében. A történet 1-2. része egy kötetben. Olvass bele! Fábián Juli énekesnőről teret neveztek el Librarius     2022-12-17 09:59:30     Zene Kultúra Koncert Fábián Juli A kezdeményezés az idén 10 éves Budapest Parktól indult, ahol Fábián Juli számos nagy sikerű koncertet adott.   „A közelgő apokalipszis árnyékában élünk” 24.hu     2022-12-17 09:58:18     Könyv Interjú Anglia Veres Attila írta az idei év egyik legnyomasztóbb magyar könyvét. Ősszel megjelent az első angol nyelvű kötete is, decemberben pedig bemutatták a forgatókönyvéből készült Átjáróház című filmet. Interjú. A 17. nap könyve – Giuseppe Catozzella: Italiana Hamu és Gyémánt     2022-12-17 09:29:32     Könyv Olaszország Egy fordulatokkal teli regény, amely az olasz női Robin Hood történetét dolgozza fel. A történet rövidenMaria Oliverio, vagyis Ciccilla egy szűkölködő calabriai családba született, ráadásul egy tragédia után a nővére ellene fordul, és minden áron meg akarja keseríteni az életét. Innen indult a története, később pedig ő lett a korszak legi

Kínos fotók kerültek elő II. Erzsébet menyéről NLC     2022-12-16 18:50:15     Bulvár Brit királyi család II. Erzsébet Esküvő Harry és Meghan szerint csak őket szedte darabokra a sajtó, de II. Erzsébet egyik menyéről pont az esküvő napján közöltek bulizós, korhatáros képeket. Marie Tussaud, a nő, akinek Marie Antoinette és XVI. Lajos feje is megfordult a kezei között She     2022-12-17 04:55:00     Film Ha meghalljuk Madame Tussaud nevét, valószínűleg rögtön a világ több pontján megtalálható panoptikumok jutnak eszünkbe. Azok a viaszmúzeumok, ahol életnagyságban láthatjuk a különböző történelmi személyeket, énekeseket, filmsztárokat és sportolókat, de vajon ki volt valójában az alapító, Marie Tussaud, és mit érdemes tudni róla? Ennek jártam utána. A 5 legfinomabb isler karácsonyra, amit azonnal elkapkodnak a rokonok Mindmegette     2022-12-16 19:06:07     Karácsony Ausztria Mézeskalács, diós kifli, puszedli, linzer és isler - a karácsony elképzelhetetlen ezek nélkül az ínycsiklandó aprósütemények nélkül. Mi most a legjobb isler receptekből szemezgettünk, válogass közülük kedvedre! Az Ahol a folyami rákok énekelnek már az otthoni képernyőkön is elérhető Márkamonitor     2022-12-17 07:09:06     Film Mozi Apple Google Telekom Sony Vodafone Akik lemaradtak a „Lápi lány” történetéről, december 16-tól otthonukban is megnézhetik a Sony Pictures filmjét többek között a Magyar Telekom, a Vodafone, az Apple Tv és a Google Play kínálatában.   2022 augusztusában debütált a mozikban a Sony Pictures filmje, az Ahol a folyami rákok énekelnek. A forgatókönyv alapjául Delia Owens azonos című siker Iványi Gábor: Nem fogjuk önként feladni, arra várunk, hogy a fölöttünk állóknak a rosszindulata fog csökkenni rtl.hu     2022-12-16 19:00:24     Karácsony Oktatás Aukció Evangélikus Iványi Gábor Az állami elvonások miatt működőképessége határára ért a Magyarországi Evangéliumi Testvérközösség, az oktatási és szociális intézményeket fenntartó egyháznak most minden forint számít – közölte Iványi Gábor. A hozzájuk tartozó Oltalom Karitatív Egyesület péntekre jótékonysági karácsonyi aukciót szervezett, amelyre hírességek is felajánlották szemé Az Avatar: A víz útjában minden ámuldozásra kétszer annyi szekunder szégyen jut Noizz     2022-12-17 10:06:08     Film Mozi Avatar James Cameron Tizenhárom évvel az első rész után, nyolc évvel a legelső tervezett premierdátum után megérkezett a mozikba az Avatar folytatása, A víz útja, amely az első részhez hasonlóan ismét forradalmi látványvilággal kecsegtetett, köszönhetően a számtalan vízben, víz felett és alatt játszódó jelenetnek. James Cameron nagy dobása, amelyre több mint egy évtize Leonardo DiCaprio korunk rendezőzsenijével forgathatja új filmjét Mafab     2022-12-16 19:00:03     Film Leonardo Dicaprio Paul Thomas Andersont napjaink egyik legzseniálisabb rendezőjének tartják mind a nézők, mind pedig a kritikusok. A csodálatos géppel összezsugorított fiú kalandos utazásokat tesz az emberi testben, és megismeri a titkait Könyves Magazin     2022-12-16 18:07:23     Könyv A kis medikus ifjúsági regénysorozatot az elismert szerző és orvos Prof. Dr. Dietrich Grönemeyer írta. A történet főhőse Nano, aki összezsugorítva kalandos utazást tesz a test belsejében. A történet 1-2. része egy kötetben. Olvass bele! Fábián Juli énekesnőről teret neveztek el Librarius     2022-12-17 09:59:30     Zene Kultúra Koncert Fábián Juli A kezdeményezés az idén 10 éves Budapest Parktól indult, ahol Fábián Juli számos nagy sikerű koncertet adott.   „A közelgő apokalipszis árnyékában élünk” 24.hu     2022-12-17 09:58:18     Könyv Interjú Anglia Veres Attila írta az idei év egyik legnyomasztóbb magyar könyvét. Ősszel megjelent az első angol nyelvű kötete is, decemberben pedig bemutatták a forgatókönyvéből készült Átjáróház című filmet. Interjú. A 17. nap könyve – Giuseppe Catozzella: Italiana Hamu és Gyémánt     2022-12-17 09:29:32     Könyv Olaszország Egy fordulatokkal teli regény, amely az olasz női Robin Hood történetét dolgozza fel. A történet rövidenMaria Oliverio, vagyis Ciccilla egy szűkölködő calabriai családba született, ráadásul egy tragédia után a nővére ellene fordul, és minden áron meg akarja keseríteni az életét. Innen indult a története, később pedig ő lett a korszak legi

EPISODE NOTESSkip the Queue is brought to you by Rubber Cheese, a digital agency that builds remarkable systems and websites for attractions that helps them increase their visitor numbers. Your host is  Kelly Molson, Founder of Rubber Cheese. Download the Rubber Cheese 2022 Visitor Attraction Website Report - the first digital benchmark statistics for the attractions sector. If you like what you hear, you can subscribe on iTunes, Spotify, and all the usual channels by searching Skip the Queue or visit our website rubbercheese.com/podcast.  If you've enjoyed this podcast, please leave us a five star review, it really helps others find us. And remember to follow us on Twitter for your chance to win the books that have been mentioned in this podcast Competition ends January 31st 2023. The winner will be contacted via Twitter.   Show references: https://www.convious.com/https://twitter.com/MrTicketeerhttps://www.linkedin.com/in/andypovey/ https://blooloop.com/technology/news/convious-consumer-pricinghttps://blooloop.com/technology/news/convious-digital-trends-webinar/ Andy Povey joined Convious in November 2021 as managing director for UK and Ireland. Andy has worked in the attractions industry since the early nineties when he began as a ride operator at Chessington World of Adventures. He stayed with the Tussaud's company and later Merlin Entertainments for another 18 years, working in a variety of operational jobs at Rock Circus, Madame Tussauds, and central support, where he was responsible for the group's ticketing systems. After Merlin, he worked for Gateway Ticketing Systems for ten years, opening and then overseeing their UK operation, before transferring his experience to the Convious team. Outside work, Andy enjoys visiting attractions of all shapes and sizes with his family. Transcriptions: Kelly Molson: Welcome to Skip the Queue, a podcast for people working in, or working with visitor attractions. I'm your host, Kelly Molson. Each episode, I speak with industry experts from the attractions world. In today's episode, I speak with Andy Povey, Managing Director, UK and Ireland for Convious. Andy shares with us the five key digital trends attractions shouldn't miss out on and research into dynamic pricing for theme parks and tourist attractions. If you like what you hear, you can subscribe on iTunes, Spotify, and all the usual channels by searching Skip the Queue.Kelly Molson: Andy Povey, it's so lovely to have you on Skip The Queue podcast today. Thanks for coming on.Andy Povey: Thank you. It's my absolute pleasure.Kelly Molson: And I know you've been a bit poorly. So let's just state now, poor old Andy has had COVID, and he's got a little bit of a cold today. So be kind to him.Andy Povey: It's man flu.Kelly Molson: It's always man flu, Andy. Right. As ever, we're going to start with icebreakers and I've got a really good one for you. So how would you describe your job to a three year old?Andy Povey: Oh, to a three year old? Well, I've got eight year old twin girls. So as far as they're concerned, daddy gets to go to zoos and theme parks without them, which is not brilliant. But no, I make computers work, I suppose.Kelly Molson: Make computers work for cool attractions like zoos and theme parks. I think that's perfect.Andy Povey: Absolutely.Kelly Molson: Good job, Andy. We'll talk more about that later. Okay. What one thing would you make a law that isn't one already?Andy Povey: That's a really difficult one.Kelly Molson: They're always difficult, Andy. It's always.Andy Povey: Yeah. Yeah, yeah, yeah. You're being mean to me. Yeah. Oh, I'm in our office in Amsterdam at the moment, so I'm traveling a bit. And I do have a theory that you should never, ever fly from an airport where people feel it's appropriate to turn up in flip flops.Kelly Molson: Well, even if you're traveling back from holiday and it's a bit warm.Andy Povey: So the law would be, if I'm at the airport, and I'm waiting in the back to get to Carousel, you need to get out of my way.Kelly Molson: I think that's fair. Everyone goes a bit savage at the airport. Don't you think? You know when you go into London, and there's a certain way that you act on the tubes to get to places. You've got to walk really, you've got to be very determined, haven't you?Andy Povey: Absolutely.Kelly Molson: That's how I feel when I go into London. I've got my London walk on. And I feel it's a bit like that at the airports as well. Everyone's all in it for themselves. They don't care about anyone else around them. It's all just-Andy Povey: No, no. Get out of my way.Kelly Molson: Yeah. It's a good law, Andy. Right. Everyone has to get out of Andy's way at the airport. That's the law. Nice. Okay. And this one, I've asked a few people this one. Because I really like this one. What would you buy as you exit through the gift shop?Andy Povey: I'm not really into things. I'm much more of an experience kind of person. So if there was another experience, or something to enhance the experience, then it would be something like that.Kelly Molson: Okay. Good answer.Andy Povey: Yeah, something to enhance the experience.Kelly Molson: Good answer. I like that, Andy. And we'll talk about that a little bit more later as well. What would your twin girls pick? What would be their things from the theme park?Andy Povey: Oh, cuddly toys. You must be the same. Shelves and shelves and shelves of these things in the house.Kelly Molson: My daughter is doing incredibly well from all of the visits though that I have been on recently. Yeah. Let me tell you the gift shops, I've been [inaudible 00:03:28].Andy Povey: Squish 'em alls.Kelly Molson: To the gift shops. Yeah.Andy Povey: What do they call them?Kelly Molson: Squishy animals, all sorts of stuff. She's now got from various attractions that she's never been to that I'll have to take her to, to say thank you.Andy Povey: No, when mine were the same age as your daughter, I went to Orlando a few times for IAAPA. And I would buy them Mickey Mouse and Mini Mouse cuddly toys, and bring them home. But because they'd never seen anything to do with Disney, these were just referred to as Boy Mouse and Girl Mouse.Kelly Molson: Oh, bless them.Andy Povey: They didn't know what Mickey Mouse was.Kelly Molson: Oh. And I'm sure they do very well now.Andy Povey: Absolutely. Yeah, yeah, yeah. Yeah.Kelly Molson: All right, Andy, what is your unpopular opinion? What have you prepared for us?Andy Povey: I actually did a poll of my colleagues in the office, because I was looking at something to do with Eurovision, and actually trying to work out whether my opinion was unpopular or not. And unfortunately it wasn't. So Eurovision massively overrated is my opinion of this.Kelly Molson: Gosh. So-Andy Povey: I knew we were going to fall out over this.Kelly Molson: Well, it's not just me. There's a lot of listeners that you are going to make very unhappy about that statement, Andy. Not to mention Rachel MacKay, who, if she hears this, I don't know how she's going to feel the next time she sees you. So that is for you to feel awkward about.Andy Povey: You asked for an unpopular opinion.Kelly Molson: Okay, let's put it out there. How does everyone feel about Eurovision? I feel like this is definitely going to be an unpopular one, Andy. Thank you. Right. Okay. Andy, so you have got over two decades in the attraction sector, self proclaimed attractions industry nerd. I think that's fair. Tell us a little bit about your background, and how you ended up working in the sector.Andy Povey: A colleague did tell me the other day that it's actually 30 years, and I was trying to hide away from this. Yes, I am old. So many, many years ago, started a temporary seasonal job at Chessington World of Adventures, having left college without a clue about what I wanted to do when I grew up. My first job was driving the train around the park at Chessington, and absolutely fell in love with the attractions industry. And then stayed with Merlin or The Tussauds Group, which then became Merlin Entertainment for about 18 years, and doing all sorts of different jobs. So that's how I fell into it. And I've never looked back.Kelly Molson: It's a really common theme actually, from guests that come on who've gone to work in a theme park or an attraction as what they probably thought would be a temp job for a while. And then absolutely loved every minute of it, and then have just risen through the ranks. Whether they've stayed in one group or they've moved around. But they've just continued to learn, and learn, and learn, and progress. And that comes across so frequently with our guests. It sucks you in.Andy Povey: It absolutely does. And it's a great industry. And I love the fact that you can build a career within our industry from starting right at the bottom, and just work your way up. I think it's a testament to the industry.Kelly Molson: What kind of roles did you work in then as you moved your way up?Andy Povey: So I did four years at Chessington as a ride operator. Then went to Rock Circus, which was a subsidiary of Madame Tussauds in the Trocadero and Piccadilly Circus in Central London. It was there for four years, and we were told that someone from head office was going to come and install the till system and tell me how to make it work. At which point I went, "Oh, maybe not." So I went and became that person.Kelly Molson: Oh, you were a tills man?Andy Povey: Yeah, I was. It was a tills man. So I started in ticketing before the internet.Kelly Molson: Yeah.Andy Povey: Before anybody really knew what the internet was, and then moved to Madame Tussauds for a short period of time, and then to what was Tussauds Group head office in Tottenham Court Road looking after all of the till systems for the organisation. And then did that for about 10 years, and then left, went and joined the supplier that we were using, Tussauds, so gateway ticketing. I was with them for 10 years. Basically convinced them to set up a UK office, and I ran the UK office for 10 years. And then after COVID, decided it was time to go and do something else. So came across Convious, the company I work for now, and whose office I'm sitting in today. And that's it, really. That's a very brief summary of Andy's career.Kelly Molson: Excellent career. I'd like to hear a little bit about Convious. So I am aware of you, and I think that most people at the moment would be aware of Convious. They're everywhere. Convious are everywhere.Andy Povey: Yeah. We're bright pink, and we shout a lot.Kelly Molson: And they're pink.Andy Povey: Don't know what they do.Kelly Molson: You have fantastic stands, events that we all attend. But I think there's something really different about Convious. Can you just tell us a little bit about it?Andy Povey: So it's not just what Convious are doing. There's something going off in the whole world of technology that the sales force are referring to as the fourth industrial revolution. And so competing with third industrial revolution from sort of 1949 to 2010, the fourth industrial revolution's all about data. And five years ago everyone was talking about big data. That was the buzzword that was everywhere. So we were just storing loads and loads of information. The fourth industrial revolution we're seeing now is actually doing things with that data. Because there's no point in just paying for a load of storage somewhere, if you're not going to do anything with it.So what we're doing at Convious with that data. It's really sitting on top of our partner's websites rather than being a page that you go off to, and gathering as much data as we possibly can. So we pull in long range weather forecasts, we're pulling in all sorts of information about how people are interacting with the website. And ultimately just using it all to drive sales and increase sales for our partners.Kelly Molson: I know that the weather thing is a really small thing of the system. It's a tiny thing, but it's the thing that sticks in my head the most. Because I just think it's blooming genius. I know. It's such a small thing, but it's such a clever thing to have.Andy Povey: It really does affect attendance at so many attractions. And I love Dom Jones when he was talking to you. I love his take on the weather, of actually, if you're going to blame the weather, you should also give the weather credit when you have a great attendance.Kelly Molson: I agree. Yeah, I love that quote from Dom. So it is really interesting in terms of what Convious do. Because I think that one of the things that attractions could be better at is using the data that they already have in more sophisticated ways. And the Convious platform allows you to do that really easily. Because let's face it, marketing teams are overstretched in attractions. And they can be quite small at times as well. We had Danielle and Ross on from Drayton Manor a few weeks ago. And the two of them pretty much head up their department. And I know they're a head of marketing as well. But that's a small team for what is a significant attraction.Andy Povey: Yes. Yeah, yeah.Kelly Molson: So anything that we can help to put in place for those teams is ultimately going to make it easier for them, and make it better. And they'll be able to understand better what their customers are actually doing.Andy Povey: And ultimately it's about making it easier for the customer. There's a whole focus on personalization at the moment, again, across the industry. So rather than it being one too many, it's one personalisation. And looking at, if we know something about the customer, so take me for example. I buy family tickets, and I love industrial heritage. So Google knows that about me, and Google will tell every website that I go to, that's who I am. So if we've got a family offering as an attraction, then let's promote the family offering. If you've got an industrial heritage offering, let's promote the industrial heritage offering to the people who've identified that they are. Ultimately it's about giving people what they want.Kelly Molson: And that's the really smart bit, isn't it? That the system can identify the person that's coming, and show them the things that are more relevant to them from that attraction. Then the standard things that they might like, they might buy. But actually this is the one that they really want, because that's connecting with them at a completely deeper level. That's some of the stuff that I want to talk about today. So one of the things that's good about Convious, and I'd like to hope that Rubber Cheese are aligned in this way as well, is that when we think about talking to attractions, we're giving them things that are useful. I think, that ultimately from any marketing perspective is how useful can you be? This content that I'm putting out, what value does it bring somebody? And how can they engage with it? And is it helpful for them?And that's what I feel Convious does really well. And I see a lot of your articles on Blooloop for example. And a month or so ago there was an article about the five key digital trends for attractions as we roll into 2023. And I think that this is a really good time to talk about these things. Because people are doing a lot of planning at this time of year. They're in Christmas, which this year feels very busy, because it's the first Christmas people can-Andy Povey: It certainly does.Kelly Molson: It's the first one though, if you think about it, that people can actually go out and feel comfortable that the things they're going to book, they can actually do. Last year we still had that Omicron. Do we do big groups? Do we just stay inside a little bit longer? But this year feels busy. And I think that attractions will get through Christmas, have a brilliant Christmas. And then January will be that time when they go "Right, what are we doing? This is what we need to focus on now." So this is very pertinent. It comes at a great time. One of the key trends that you just mentioned was personalization. So you talked about making things relevant to your audience. Really, really relevant. Are we talking about exclusive here as well? Because we talk about that quite a lot. Exclusive events and things that they can only get at certain places.Andy Povey: Yeah, I think so. And I think that's one of the things that, not just around digital, I think it's one of the things that the attractions world will do to really weather the economic storm that we're going through at the moment. Generally what we've seen over the past 12 months is that if you've got a short event, or a short-term event, it tends to sell out. So looking at what you as an attraction can do that creates that exclusive event. So if you are a park, can you get Peppa Pig on site for two or three days? Can you get Paw Patrol there for a couple of days? So giving people their incentive to come, and come again, and come again. So not just being, this is the six weeks of the summer at my theme park. This is the Peppa Pig, fortnight, although two days. And this is the Paw Patrol for two days. So improving that repeat visitation.Kelly Molson: And what you talked about data, I guess that comes back to really understanding your audience.Andy Povey: Absolutely.Kelly Molson: So you need to be collecting the data to understand what those people want in the first phase to then be able to tailor your offering to what they like.Andy Povey: 100%. 100%. There's no value in creating a Peppa Pig experience if none of your visitors have got kids. A great way to waste a load of money.Kelly Molson: I don't need to see Peppa.Andy Povey: No. No, no, no.Kelly Molson: You can keep Peppa. So you talked earlier about what you like, and that Google knows that about you. How do attractions tap into that? I guess through advertising, right?Andy Povey: Well it's not just advertising. It's actually looking at... And you did the survey a few weeks ago about the attractions, and understanding Google Analytics, that kind of stuff. It's free. You do not need to pay to get Google Analytics data. It's there for you. And there are so many venues, and so many prospective clients that I'm talking to now, that don't have access to it. It's almost criminal. There are still vendors out there that don't share this information. So I suppose to come back and answer your question is, go and look at the data that you've got. Google Analytics will give you a view of everybody that's coming to your website.Kelly Molson: Find out who they are, what they like, and then give them what they want.Andy Povey: Well, yeah. But tailor something for them. So if you've got a large foodie audience, then look at your catering.Kelly Molson: Yeah, that's really good advice.Andy Povey: Can you put on a Heston Blumenthal event, or a Jamie Oliver event?Kelly Molson: Yeah, that's really great advice actually, taking it to that deeper level. The second key digital trend was about online and offline, which we're talking a lot about online and offline as well. So this isn't just about digital, but I guess one of the things that was mentioned was about digital experiences. And I guess you can talk about that from a pre-visit perspective. How do you engage people digitally before they turn up at your event? But also, once they're at your venue too. So digital experiences that deepen or extend the experience that you were already giving them. Can you think of any really good examples of that, that we could talk about from an attractions perspective?Andy Povey: That's really difficult. The reason that we go to attractions as human beings, is because we like doing physical things. We want to be with our friends. We want to be with our family. Particularly after COVID, it's has been difficult to go and see granny, and whatever. So it's safer to go and visit a park, or to visit a garden than it is to possibly all sit around in the lounge, having a cup of tea. I can give you an unusual example, I suppose. The Forestry Commission did something a few years ago with The Gruffalo, and it's an augmented reality thing.Kelly Molson: Yes.Andy Povey: So as a parent, you could sit your child on a tree trunk and hold up your phone, and the augmented reality would superimpose an image of the Gruffalo sitting next to your child. They pulled it within six months, because the parent is having this experience of looking at their child through a phone. Whereas the child's sitting there going, "Well, mummy and daddy's just on their phone again."Kelly Molson: "Where's the Gruffalo?"Andy Povey: "Mummy and daddy's just on their phone again. What are we doing?"Kelly Molson: Yeah.Andy Povey: So in that situation it's about getting back to reality, rather than being digital. So it's a really fine line. At what point does an app, or a park map, or something like that, at what point does it enhance your visit, versus intruding on your visit?Kelly Molson: Yeah, that's a really good question. It's really funny, because when you mentioned that, I was like, that's a perfect example of this, how digital interacts with nature. But you're right, aren't you? Because the child doesn't interact with it. They just see you pointing a phone at them again, or you interacting with your phone and not with them. I hadn't considered that, and what message that actually sends out to them while they're outside in nature as well.Andy Povey: Yeah. And so I'm not a [inaudible 00:18:44] who's going, no, no, digital should be nowhere near your experience. It should be there, and it should be enhancing. But actually really understand that it is enhancing. So if you talk to the guys from BeWILDerwood, I know there was a podcast with Hannah. They delight on the fact that you can't get a mobile phone signal in Norfolk. Because you should put your phone away. You're here to have a day out with the kids.Kelly Molson: Yeah, that's a really good point. I actually quite like it when I can't get any mobile signal, because it means that I'm present.Andy Povey: Yes, absolutely.Kelly Molson: It means I'm not worrying about having to check something. I'm actually not even that concerned about, oh I needed to get this picture for the gram. I just forget about it if I've got no signal. It's just not going to happen. One thing that we do have to think about though, from an online perspective, is about bookings. So what we have seen, and again we've seen this in our attractions website survey that we've just published, is that bookings are increasing on mobile year, on year, on year, on year. So we do have to think about that pre-visit, and how easy we make it for people to book tickets. So actually, someone asked me this question on LinkedIn yesterday. What's one of my top infuriations with attractions websites?And I said for me, I'm often on my mobile phone when I'm doing things, because I'm out and about and I might be booking my tickets on a mobile phone. And I really hate when you're forced to create an account before you can actually buy anything. And I'm like, "God, I've got literally five minutes before I get off the train, and onto the tube. And I've got no signal. And I've got to get this ticket. I don't want to be creating an account right now."Andy Povey: No, no, no.Kelly Molson: Just give me the ticket. I might get an account afterwards, but just give me the ticket.Andy Povey: That was one of the things from your report, wasn't it? The account creation is a massive turnoff to conversion. And for me, I never remember any of those passwords. So every time I go back to their store, I'm having to reset my password, because it's just an absolute pain in the butt.Kelly Molson: I'm with you. So there you go.Andy Povey: Don't do it.Kelly Molson: Top tip from this podcast. Don't make people do that.Andy Povey: Yeah. Don't do accounts.Kelly Molson: Two very angry consumers here.Andy Povey: Absolutely. 100%.Kelly Molson: All right. So number three on our digital trends list is increasing loyalty. Now this is a big one, isn't it? Right? So again, it's interesting. So from a personal perspective, again, I was asked about memberships. We have a National Trust membership, it renews in January. I'll absolutely be renewing it. It's great value for money. It gives us so many places locally that we can go to. It's not a free day out, but it's a great day out, and we can take quite long.Andy Povey: It feels like it.Kelly Molson: It feels like a free day.Andy Povey: Yeah.Kelly Molson: Yeah. But do attractions need to think a bit more about that now? So should attractions be rewarding loyalty? So member perks for example? Or just small things that members get for being a member, that you couldn't get unless you were a member?Andy Povey: Absolutely. It's almost those money-can't-buy experiences. So it doesn't necessarily cost the attraction anything to do these things. And you can go have a member exclusive event to walk a coaster track, or to a behind the scenes tour of something. But yeah, all right. It might cost you a couple of hours for a member of staff to put it on. Again, as we came out of COVID, the first people that came to your rotation, were your most loyal customers. They've come to see you as the first thing they can do. So as an attraction, you have the opportunity to harness that loyalty, and turn these people into advocates. And that's going to be your best marketing resource, where they're recommending to people to come along to you. So if you can deepen that relationship by rewarding, by sharing, then absolutely you should do it.Kelly Molson: Yeah. Yeah, yeah, yeah. It's understanding what they want as well. So when we talk about delivering what they want, should attractions be surveying their members, and finding out what more they can give them? And again, it comes back to the data thing again, doesn't it? How well do you know your audience? From a member's perspective, are you actually giving them what they want?Andy Povey: No, absolutely. And surveying's great, but there's so many other ways you can capture information about members and what they're doing that isn't actually going and asking them a question. It was interesting when we did the dynamic pricing consumer research. The responses that you get from people when they're answering a survey aren't necessarily what they're doing in real life.Kelly Molson: Interesting. Give us an example.Andy Povey: There was, 30% of people believe the airlines aren't charging dynamic prices. And I'm looking at this going, well, this can't be right. This is obvious. But actually, if you dig into it a little bit more, and we did with the guys from Baker Richards. And it's actually, the consumer's not looking at the price changing. The consumer's interested in the price they're paying for the date and time that they want to get on the plane. It doesn't matter that the price changes. It's how much am I paying today? What's my price now? That's a very long winded way of answering your question about the value of surveys.Kelly Molson: Yeah. No, it's really important, isn't it? So how else do you get to know your members? If surveys are giving us not quite the full picture, what other ways can we find out about-Andy Povey: So if you are looking at app, then obviously you are tracking, or you have the ability to track where people are going, how they're engaging, that kind of stuff. I was at IAAPA a couple of weeks ago in Orlando. And there's guys there with a new product that's actually harvesting location data from 200 different apps, and bringing all that, and presenting it back to you. Which I'm not a hundred percent sure that it is GDPR compliant, or [inaudible 00:24:44].Kelly Molson: Is that okay though? I'm not sure about that.Andy Povey: Yeah. But there it's looking at where people are going, how long they're staying there, and that kind of stuff. So that's one example. Going back to what we do at Convious, we don't capture addresses, postal addresses. Because we're not interested in old school CRM. We're not going to produce a mailing, a physical piece of paper and post it out to somebody. So why are you asking them to fill in all those fields with their address on?Kelly Molson: That's interesting. So even from a geographic perspective, it's not always relevant to understand where your customers are traveling from.Andy Povey: You can get all of that from the IP address that they're coming from.Kelly Molson: Sure.Andy Povey: So obviously it's really important to understand whereabouts in the country, and how far away your customers are from you, and that kind of stuff. But there are other ways to gathering that information, rather than traditional filling in. Back to your comment about filling in my address on the phone. Yeah, I've got fat fingers. I'm not going to type my address in on the phone.Kelly Molson: And I'm busy.Andy Povey: Yeah, yeah.Kelly Molson: It's not going to happen.Andy Povey: Yeah, yeah. Yeah, yeah. Yeah.Kelly Molson: All right. Yeah. No, I like that.Andy Povey: Make it as simple as you possibly can for people.Kelly Molson: Yeah, absolutely. And the data's already there, so just gather it from the right place without giving people something else that they need to do. Good. Okay. All right. Well, our next one is about engagement, digital engagement. So digital engagement, from a marketing perspective, I always think about user generated content at this point. Because you're asking your visitors, from an offline perspective, you're asking them to engage with something that's at your physical attraction, but then you then encouraging them to share that digitally. So you're getting that double exposure and, you're also generating content from your users, which is invaluable for your marketing team. So that's the thing that I always focus on from digital engagement. What other things can we ask attractions to focus on?Andy Povey: A story someone told me many, many years ago was that their marketing guy actually ran a training session at this attraction, I can't remember which one, for staff on how to take the best photos.Kelly Molson: Oh that's great. Yeah.Andy Povey: You see a family, and mum or dad's taking a picture of the other parent and the kids, obviously the member of staff is going to offer to take the photograph for them. That's just human nature. That's what we do. But if you've already identified the most memorable background to put these people in, then the member staff can just move them slightly. And it improves and increases the rate of those photos being uploaded and shared.Kelly Molson: That's such a small thing, isn't it?Andy Povey: Isn't it?Kelly Molson: But again, that's genius. Yeah, yeah, yeah. Get a better picture for people. They're more encouraged to share it. I love it. That's so clever. I hadn't even considered that. But again, that comes back to the people. People make places.Andy Povey: Absolutely.Kelly Molson: So you empower the people to make those things happen better for those guests. I love that. Yeah, great one. Okay. And then I guess reviews is something that's really important about engagement. And how do we encourage people to leave reviews about the venues?Andy Povey: It can be as simple as your post visit survey. Standard. Everyone's doing them.Kelly Molson: Ah, are they though? Are they though?Andy Povey: Well, yeah okay. Everyone should be doing them.Kelly Molson: Okay. Should be.Andy Povey: Everyone should be doing them. And then you can have some intelligence sitting behind it, that if you get a lot of high scores, whatever, then direct the consumer over to the review site at the end of the review. If you're getting some negative scores, then direct them to your customer service team and do something about it. As human beings, we're happy to share this kind of information, as long as we're getting something back from it. It's a transactional relationship at that point. So we talk a lot about harvesting data. But morally, you can't do that if you're not giving the consumer something back, and giving them a benefit for doing it. Back to your comment about accounts. What's the point of me creating an account? What's my benefit of doing this? There isn't one. I'm just going to get annoyed about it.Kelly Molson: This is the thing, actually. So most of the time when I've had to create an account to get my ticket, there hasn't been any further interaction other than someone's whacked me on their mailing list. And I'm probably going to unsubscribe from that mailing list, because I'm annoyed that I've had to make the account in the first place. So what is that benefit? Yeah. Think about if you are going to force people to do something, at least make it worthwhile for them than a newsletter. Just sticking them on the newsletter list is not going to cut it.Andy Povey: Absolutely not. Absolutely not. And then for a long time I was on the Encore Hotels mailing list. I get an email from them a couple of times a week. And it started, Dear Povey, you-Kelly Molson: Dear Povey.Andy Povey: Dear Povey, you have got that so wrong. You cannot. Your CRM is so bad.Kelly Molson: Can I tell you though? So sometimes when I have to sign up for stuff and I have to put my company name, I get emails to Dear Rubber. That's not okay. I'm quite used to it, but it's still not okay.Andy Povey: No, no, no, no. So yeah. We're talking a lot about examples of how not to do it, than how to do it better.Kelly Molson: Well I think this is important, right?Andy Povey: It is.Kelly Molson: There may be attractions listening to this, going, "Oops, we might have done that. We might need to change that." So it's all relevant.Andy Povey: Oh no, on a positive. I got an email from Father Christmas yesterday. It's from an attraction we took the kids to last year to go and see Santa. And it's the first mail I've had from that venue since visiting, so 12 months. So I'm not getting spammed. And you see Father Christmas arrive in your inbox.Kelly Molson: Oh, that's nice, isn't it?Andy Povey: It's a very special moment. So that was very well done. Very well done.Kelly Molson: Yeah, that's really smart, isn't it? If you're just going to send one email a year, make sure it's from Santa.Andy Povey: Absolutely. Yeah, yeah, yeah, yeah, yeah.Kelly Molson: Right. Let's talk about pricing, because that's our number five key digital trends for attractions. Now pricing's really interesting. We've talked quite a lot about pricing recently. So we had Dominic on from Mary Rose, talking about pricing. We also had Simon Addison from Roman Baths, talking about pricing.Andy Povey: Yes.Kelly Molson: Let's talk about dynamic pricing, because it's something that we touched on just earlier when we were talking about the airlines and the surveys. So airlines use something called real time pricing. When a plane's almost full, the airline company's going to bump their prices up. Because they know they're going to sell out, and they know that somebody really wants that ticket, because they have to get somewhere on a certain day at a certain time. So it's a bit of a no-brainer for them. Is that something that attractions should be doing?Andy Povey: I think so. And as an industry, we've talked about dynamic pricing for the past 20 years. And when I was Madame Tussaud's, we implemented what then was peak and off-peak pricing. And so we changed the price of the ticket three times during the day. And actually, because we were very explicit about what the price was, we were stuck at this 1995 price point, and had been reluctant to change for a while. We actually increased our ticket yield by about 30%, whilst also increasing our value for money score, which seemed counterintuitive. And actually what was happening there was that the consumer was choosing how much they were going to pay.So rather than being told what the price was, the consumer chooses. So naturally we are more comfortable about a situation, where we feel that we've had some choice. Dynamic pricing does that. Real time pricing, which is where we sit at Convious just makes that run much more efficiently, much more quickly. So a lot of dynamic pricing consultancies out there at the moment will talk about changing prices every day, which if you think, generally people are buying tickets to an attraction three to five days before they visit. They're only going to see three to five different price points. Whereas the way the modern world is going, or the way we are is, we're changing prices, or we can change the price as a result of every single transaction.Kelly Molson: Does that make it more difficult from an operational perspective, if you're constantly changing your prices though? Is it harder to do your forecasting, for example, if that's your price strategy?Andy Povey: If you are forecasting on individual ticket price level, yeah, absolutely. So don't do that.Kelly Molson: Good advice.Andy Povey: Yeah. So every attraction that I've ever worked in and around has a target yield, or a target ticket price to achieve. And we've been doing variable pricing through all the coupons that get put out on all the leaflet racks that you see on every motorway service station. So you can't control how many of those coupons are coming back, and how much discount you're going to get. So having much more control makes it easier for you to manage that, and get the computer to do it. Obviously if you're sitting there changing the prices all the time, then yes, it's going to be a nightmare.Kelly Molson: Nobody wants that job.Andy Povey: No. And the other thing on dynamic pricing is, we still get hooked up on the idea that dynamic means increased, and it doesn't. If you're doing it properly, then it doesn't mean the price is going up necessarily. Obviously you get a better yield. But the guys at Pleasurewood Hills down in Lowestoft, they have a very transient market. So there are loads and loads of holiday parks in their area. So Mondays and Fridays are change over days. So their total addressable market on a Monday and a Friday drops by 50%, because people are packing up and going home. So if you drop the price on a Monday and Friday, or drop the price on a Monday and Friday. Someone who may have come on Wednesday, is now going to come on Monday or Friday, have a much better experience, because venue's not full. And so it smooths their demand. So there's a lot of science behind it.Kelly Molson: Yep. And that all comes back to data, what we started talking about, right?Andy Povey: Absolutely.Kelly Molson: Knowing-Andy Povey: Yeah, yeah, yeah.Kelly Molson: Knowing where people are coming from, what they're doing, how you can change their mindset about things just from the data.Andy Povey: Yeah. And actually watching what they're doing. So we have an artificial intelligence engine that sits behind what we're doing. And it can monitor in real time what's happening about your conversion rate. So if you put the price up by a pound and then your conversion rate drops by 5%, you've probably gone up too high. So drop it down a little bit. So just manage it better, I suppose, in summary.Kelly Molson: I think that's good advice for life in general, isn't it Andy?Andy Povey: Oh yeah. Yeah, yeah, yeah. Yeah, yeah, yeah.Kelly Molson: Just manage it better.Andy Povey: Just manage it better.Kelly Molson: This has been a great chat, Andy. Thank you. I think there's loads to take away from. So what we're going to do in the show notes. So there will be links to all the blog articles that we've mentioned today about the digital trends. And I believe there is a webinar that you ran about dynamic pricing as well. And I believe that we might have a link to that too that we could share, which would be great. But Andy, we always end our podcast by asking our guests to share a book with us, something that they love or they've really enjoyed that they think our listeners would also like.Andy Povey: So I've pondered this for a while, and I know that some of your previous people you've spoken to have got away with two.Kelly Molson: Yeah.Andy Povey: So I've got a request for two books.Kelly Molson: Oh, God. Okay.Andy Povey: One's a business book. Really simple, about a half hour read. It's called Who Moved My Cheese?Kelly Molson: Good book.Andy Povey: It's one of my favorites when I first read it 20, 25 years ago, something like that, it really gave me a different way of looking at change. So I really recommend that. And the other one is actually a book I love reading to my kids, called Oi Dog!Kelly Molson: Oi Dog! Great.Andy Povey: Oi Dog! Yeah. So there's a child in all of us. And that for me really just tickles all of my childish bones. Yeah.Kelly Molson: Oh brilliant.Andy Povey: So it works pretty well.Kelly Molson: Well, both of those books are right up my street. So Who Moved My Cheese? Unsurprisingly within a company called Rubber Cheese, you won't be surprised to know that somebody bought that for me when I set up the business. And that was nearly 20 years ago. So that was one of the first business books that I think that I ever read. And it did make a big difference about how you deal with change, and how you compartmentalise it into an easier way of dealing with. But Oi Dog! sounds right up my street. I'm going to put that on my list too? Right listeners-Andy Povey: Absolutely.Kelly Molson: So as ever, if you want to win a copy of Andy's two books, then if you go over to our Twitter account, you can just search for Skip the Queue, and you retweet this podcast announcement with the words, "I want Andy's books." Then we'll enter you into a draw to potentially win them. Andy, thank you. It's been lovely to chat today. I've really, really enjoyed it. I'm sure I will see you out in events soon. And if I don't see you-Andy Povey: Absolutely.Kelly Molson: Before, have a wonderful Christmas.Andy Povey: And to you. Thank you very much, Kelly.Kelly Molson: Thanks for listening to Skip the Queue. If you've enjoyed this podcast, please leave us a five star review. It really helps others find us. And remember to follow us on Twitter for your chance to win the books that have been mentioned.Skip The Queue is brought to you by Rubber Cheese, a digital agency that builds remarkable systems and websites for attractions that helps them increase their visitor numbers. You can find show notes and transcriptions from this episode and more over on our website, rubbercheese.com/podcast.. 

We try to find answers about whether or not the Rock's wax figure at Madam Tussaud's is packing and talk about a listener who allegedly committed voter fraud. The recording shit the bed 45 minutes in, so you sweet little pigs get an extra 45 minutes from Tyler and Sean.  Join the patreon to hear Tyler call Madame Tussauds and get a definitive answer about whether or not the wax figures are anatomically correct: www.patreon.com/nightmoves  

National Christmas lights day. Pop culture from 2000. Rosa Parks refused to move, gas rationing went into effect, Marilyn Monroe 1st centerfold for Playboy, BINGO invented. Todays birthday's-Madame Tussaud, Lou Rawls, David Doyle, Billy Paul, Bette Midler, Richard Pryor, Charlene Tilton, Tyler Joseph. Nellie Fox died,

En las últimas semanas activistas medioambientales han multiplicado acciones contra obras de arte para alertar a la opinión pública sobre el cambio climático. ¿El momento de urgencia climática justifica estas llamadas de atención? ¿Es efectivo o  más bien contraproductivo este tipo de activismo? Y todo ello cuando acaba de concluir la COP27 en Egipto con resultados bastante limitados Sopa de tomate sobre Los girasoles de Van Gogh en la National Gallery de Londres, puré de patatas a un cuadro de Monet en un museo alemán, un tartazo a las figuras de la familia real británica del Madame Tussauds, activistas pegadas a los marcos de los cuadros de Las Majas de Goya en el Prado y así una larga lista de ataques a obras de arte que ha ido aumentando en las últimas semanas. Es por ello que esta semana nos preguntamos por el activismo radical y si sus acciones son efectivas o contraproducentes. Nos acompañan en el estudio para esta edición:  -Kantuta Quirós, historiadora del arte, curadora y docente -Patricia Cuba-Sichler, abogada ambientalista y responsable de la comisión América Latina del colegio de abogados de París -En dúplex también nos acompaña: Eugénie Clément, Antropóloga, doctorante en la escuela de altos estudios en ciencias sociales de París, especializada en movilizaciones ambientales   Síganos en las redes sociales de #EnPrimeraPlana y RFI  Un programa coordinado por Florencia Valdés, realizado por Yann Bourdelas, Fabien Mugneret y Vanessa Loisseau.

En las últimas semanas activistas medioambientales han multiplicado acciones contra obras de arte para alertar a la opinión pública sobre el cambio climático. ¿El momento de urgencia climática justifica estas llamadas de atención? ¿Es efectivo o  más bien contraproductivo este tipo de activismo? Y todo ello cuando acaba de concluir la COP27 en Egipto con resultados bastante limitados Sopa de tomate sobre Los girasoles de Van Gogh en la National Gallery de Londres, puré de patatas a un cuadro de Monet en un museo alemán, un tartazo a las figuras de la familia real británica del Madame Tussauds, activistas pegadas a los marcos de los cuadros de Las Majas de Goya en el Prado y así una larga lista de ataques a obras de arte que ha ido aumentando en las últimas semanas. Es por ello que esta semana nos preguntamos por el activismo radical y si sus acciones son efectivas o contraproducentes. Nos acompañan en el estudio para esta edición:  -Kantuta Quirós, historiadora del arte, curadora y docente -Patricia Cuba-Sichler, abogada ambientalista y responsable de la comisión América Latina del colegio de abogados de París -En dúplex también nos acompaña: Eugénie Clément, Antropóloga, doctorante en la escuela de altos estudios en ciencias sociales de París, especializada en movilizaciones ambientales   Síganos en las redes sociales de #EnPrimeraPlana y RFI  Un programa coordinado por Florencia Valdés, realizado por Yann Bourdelas, Fabien Mugneret y Vanessa Loisseau.

Full Court Press: Nets Drama (Kyrie/Nash/Udoka), Josh Primo & Early NBA Surprises  That Actually Happened: The Son Of Russian Jewish Immigrants Hit The First Shot In NBA History  3-on-3: The Three Best/Worst NBA Interim Coaches  And Also: Wild Cockatoos, Upside Down Audio, Australian Football, Bono, The Four Point Apology, Madame Tussauds, Wookieepedia, Croissants, Canadian Stadium Lore   Sponsor: BetterHelp: Get matched easily with a licensed, board-accredited counselor today. More than 3000 therapists with 38 million+ counseling sessions are ready to help you! Get 10% off your first month at www.betterhelp.com/horse.    Find Us Online - website: horsehoops.com - patreon: patreon.com/horsehoops - twitter: twitter.com/horse_hoops - instagram: instagram.com/horsehoops - facebook: facebook.com/horsehoops - multitude: multitude.productions   HORSE is hosted by Mike Schubert and Adam Mamawala. Created by Eric Silver and Mike Schubert. Edited by Mike Schubert. Theme song by Bettina Campomanes. Art by Allyson Wakeman. Website by Kelly Schubert.   About Us On HORSE, we don't analyze wins and losses. We talk beefs, dig into Internet drama, and have fun. The NBA is now a 365-day league and it's never been more present in pop culture. From Kevin Durant's burner accounts to LeBron taking his talents anywhere to trusting the Process, the NBA is becoming a pop culture requirement. At the same time, sports can have gatekeepers that make it insular and frustrating for people who aren't die hard fans. We're here to prove that basketball is entertaining to follow for all fans, whether you're actively watching the games or not. Recently featured in The New York Times!

Join us in this week's video podcast with Keith Willard (Behind the Veil) discussing using events to produce multiple revenue streams. In this episode, we discuss: Top things to know before planning a major event Managing expectations Networking events and expanding your contact list Jumping into the fire, facing adversity and redirecting to success Why events? What makes a good guest and/or host? What makes a successful event? What are some mistakes to avoid when planning a major event What do people really want when going to an event? What red flags should everyone be aware of when booking a venue, hotel, or vendor? Why is it important to keep a smile on your face even when the world is burning down around you? Keith Willard is a Broward-based event planner working “from concept to completion,” for social, business and non-profit occasions. With over 30 years of event planning experience, Keith's expertise has created everything from intimate dinners with a private chef to parties with thousands of participants for a gala at Madame Tussauds in London. He can be reached at: https://www.bit.ly/4BehindTheVeil Thank you to our sponsor, CityVest: https://bit.ly/37AOgkp Please check out our affiliate, Doc2Doc Lending: https://doc2doclending.com/financialfreedomforphysicians Follow our YouTube channel: https://www.youtube.com/chL1357

Esta semana hemos asistido a lo que parece la muerte artística de Kanye West, la superestrella del hip hop, ganador de 22 premios Grammy. Tras realizar unos comentarios abiertamente antisemitas, instituciones y patrocinadores han roto sus lazos con el artista: se ha retirado su estatua de cera del museo Madame Tussaud de Londres y marcas como Adidas han cancelado sus contratos milmillonarios con él. Pero, ¿qué distingue esta última provocación de las anteriores? ¿Por qué esta vez sus patrocinadores han dicho basta? Desde apoyar a Trump a afirmar que la esclavitud de los negros era algo voluntario, la carrera de Kanye West ha estado plagada de declaraciones como esta. ¿Es esta otra insensatez más... o el ocaso definitivo del llamado por muchos el mejor artista de su generación?   CRÉDITOS Realizado por Bárbara Ayuso  Presentado por Ana Fuentes  Edición Ana Ribera Dirección Silvia Cruz Lapeña  Grabación en estudio Nicolás Tsabertidis  Diseño de sonido Camilo Iriarte  Sintonía Jorge Magaz 

Eco-terrorists are resorting to ever more violent attacksas the UN Climate Change Conference of the Parties (COP27), in Sharm El Sheikh, gets closer. In this episode of The Terrorist Therapist Show, we'll look at how Eco-terrorists are waging ‘jihad'. First, you will hear about the roots of Eco-terrorism and the current radicalgroups. Then you'll discover if you have Eco-anxiety and what Greta Thunberg has to do with it. Next, you'll hear about recent ‘attacks' - from destroying masterpiece paintings in museums to vandalizing gas pumps to sit-ins on racetracks! One more shocking and ironic than the next! People who claim to want to preserve irreplaceable wonders of nature have no problem destroying irreplaceable works of art. Hear what they did to Van Gogh's “Sunflowers,” Monet's “Les Meules” (Haystacks), Vermeer's “The Girl with a Pearl Earring” and more. They even smashed cake in King Charles' face at Madame Tussaud's waxworks museum. Eco-terrorists are no better than the Taliban, ISIS or Al Qaeda - who take great pleasure in destroying artifacts, the cultural inheritance of humanity.But, they're not just about defacing art, they target gas stations and buildings that house Think Tanks theydon't like. They destroyed expensive cars at car shows - even electric cars. Why? Because they're calling for an end to individual ownership of cars. On the opposite side - Dutch farmers who appreciate and celebrate the earth, are being bullied by their government to cut their farms in half and get rid of their cows. Ostensibly, this is to decrease the methaneoutput of their cows' digestive tract, but there is a darker underside - a dangerous political motive. 

Skip the Queue is brought to you by Rubber Cheese, a digital agency that builds remarkable systems and websites for attractions that helps them increase their visitor numbers. Your host is  Kelly Molson, MD of Rubber Cheese.Download our free ebook The Ultimate Guide to Doubling Your Visitor NumbersIf you like what you hear, you can subscribe on iTunes, Spotify, and all the usual channels by searching Skip the Queue or visit our website rubbercheese.com/podcast.If you've enjoyed this podcast, please leave us a five star review, it really helps others find us. And remember to follow us on Twitter for your chance to win the books that have been mentioned in this podcastCompetition ends January 31st 2023. The winner will be contacted via Twitter. Show references: https://aromaprime.com/https://www.linkedin.com/in/liam-r-findlay/Smells for Theme Parks and Dementia Care: AromaPrime on BBC NewsKickstarter for the game where a reward is a scent collection, based on the locations in the game Smell tour of Amsterdam Liam R. Findlay is a designer of themed attractions who also works for AromaPrime, advising attractions on how to enhance their experiences using scent. AromaPrime was founded in 1973, and it creates weird and wonderful pongs for venues like Alton Towers, The British Museum and Madame Tussauds. The company's collection of over 400 concoctions ranges from Dinosaur to Dungeon, and Pirate Ship to Penguin Sick. While Liam helps clients select or develop the best smells to tell their stories, he also assists in implementing them in the most effective ways. Transcriptions: Kelly Molson: Welcome to Skip the Queue, a podcast for people working in or working with visitor attractions. I'm your host, Kelly Molson.We're getting smelly on the podcast today as I speak with Liam Findlay, Multisensory Attraction Designer and Sensing Specialist at AromaPrime. Liam discusses the use of Aroma's storytelling and psychological influences in your attraction and why smell is a form of mind control. If you like what you hear, you can subscribe on iTunes, Spotify, and all the usual channels by searching Skip the Queue.Kelly Molson: Liam, hello. Welcome to Skip the Queue.Liam Findlay: Hi, how are you?Kelly Molson: I'm very good. How are you is the question?Liam Findlay: I'm very good. Fatigued from lots of orders, but it's a good thing.Kelly Molson: Right, we'll talk about that in a minute because it's a very busy season for you. Our listeners will find out why soon, but first, icebreaker questions. So I'm going to start with a couple of topical ones. I want to know, what is your favourite smell and also, what is the smell that turns your stomach?Liam Findlay: My favourite smell is probably a kind of, when I was growing up there was an attraction called The Timewalk in the town I lived in, and it had a musty smell in a Black Death scene. And it was very scary and dark in there and it had that horrible smell but the attraction's been closed for over a decade now, and everyone in the town remembers it for its Black Death smell. And now I work for the company that made that smell, so I have kind of a personal connection to it.Kelly Molson: Oh, how funny. Okay, so do they have the smell in the archives? So can you go and find the smell and it takes you back to that attraction?Liam Findlay: Yeah, we're selling it now as The Timewalk smell for locals who might want to transport themselves back.Kelly Molson: This is amazing. And again, this is something that we will talk about a little bit later, the reasons why smell is so emotive for people. Okay. And what about the worst smell?Liam Findlay: I'm not sure when it comes to that because I'm so used to all sorts of horrible smells, and especially with AromaPrime, everything's artificial so I know it's just chemicals, so I don't tend to be repulsed by them. Personally, I think things that are to do with people's mouths, like food-related smells or if someone's just been eating and you can smell it.Kelly Molson: Like if someone had eaten raw onion or something like that? Yeah, okay. All right. I mean, mine's tequila but there's a whole other story around that that we'll save for another day. All right. What are you most likely to buy when you exit through the gift shop?Liam Findlay: Probably a magnet for my parents' fridge.Kelly Molson: Do they collect magnets when they go on holiday and stuff? Is it full of them?Liam Findlay: Yeah, it's kind of a mandatory thing, if someone goes on holiday they have to get a magnet for the fridge.Kelly Molson: Okay. All right, I like that. That's quite a good collection to have. Liam Findlay: Unless they sell smells, Efteling sells smells of its rides in its gift shop. So that's a must do for me.Kelly Molson: I've never heard of that before. Is that the only attraction that you know that does that?Liam Findlay: I think Europa Park might have done it, and Blackpool Pleasure Beach has candles that are inspired by the rides, but they aren't the actual smells. So yeah, I don't know why more places don't do it.Kelly Molson: Well, maybe they will after they hear this podcast, Liam, who knows? Okay. And if you could choose any attraction to create a smell for, what attraction would it be?Liam Findlay: It's hard to say because I kind of work on lots of smells for all sorts of attractions anyway. I think I always enjoy kind of time travel ones, maybe linking back to The Timewalk attraction that I grew up with, because they always have a nice variety of smells with all the different time periods you can go through.Kelly Molson: Okay, yeah, all right. So yeah, there's a little bit of variety involved in what you could create with them, so it wouldn't all be the same.Liam Findlay: Yeah.Kelly Molson: Okay, interesting. Thank you. All right, Liam, what's your unpopular opinion?Liam Findlay: I would say that bad smells are not necessarily bad in that like I was just saying they can bring back memories. We work with lots of care homes at AromaPrime, and sometimes you can have a horrible fishy smell that's used in scare mazes, but it's also used to bring back memories for people that used to be fishermen or fisherwomen. Bad smells, if you put them in different contexts, they can actually not be so bad. Sometimes you can have a kind of horrible manure smell, but if you present it as something like a lovely countryside kind of atmosphere, people can react positively to it. And actually, rhino dung, I was sniffing some rhino dung last week.Kelly Molson: As you do.Liam Findlay: At Chessington World of Adventures, and we were saying how it's just got a lovely kind of grassy smell to it because the rhinos eat grass, but then when you realise it's rhino dung, you might end up reacting to it negatively.Kelly Molson: So we need to reframe our minds around what that smell is and take away the bad connotation of it?Liam Findlay: Yeah. Bad smells are perhaps not always necessarily bad depending on how you look at them, that's my message.Kelly Molson: All right, listeners, well let us know what you think. As ever, I'm going to need to reframe tequila in my mind. Maybe, I don't know, maybe if we meet up at an event, someone can help me do that, who knows? I thought about you while I was on holiday a few weeks ago, Liam. I don't often think about many of my podcast guests when I'm on a holiday, but you definitely came to mind. It was because of some of the things that we're going to talk about today.So I took my husband and my daughter into the Museum of Torture, which was a very small museum in Tuscany, in Sienna, probably not child friendly, I'm not going to lie. I don't think my 14 month old was overly impressed. But it was very small museum, we went down into the dungeon area and it was very small and it was very dark and it smelt really musty. And it was the one part of the museum for me that really captured that sense of for like, "Oh, this is a dangerous place to be, something horrid is going to happen here." And it was because of the smell. You didn't have that in any of the other areas.And it was really fascinating, you walked around and you looked at these torture instruments and you saw how people were treated and what they did to people but that area was the one place that it really got under my skin and up my nose, but for the right reasons because of the smell. And it instantly made me think about you and what you guys do. So tell us a little bit about AromaPrime and then tell us a little bit about what your role is there.Liam Findlay: Well, AromaPrime's been around since 1973, so we're turning 50 next year and throughout that time we've been making immersive smells for visitor attractions. So it could be to kind of increase anticipation and anxiety in a rollercoaster queue with the smell of fire, for example, like at Alton Towers it's Wickerman rollercoaster. Or it could be to educate people and engage them in the past if it's a historical smell. It could be to kind of bring about certain feelings if they're walking into a hotel and you want a lovely signature scent that's going to make people relaxed, or if it's historical or a nostalgic sense that are used in care homes like I was just saying to kind of bring back fond memories. So there's kind of lots of ways you can use smells to trick the mind and change how people feel, maybe feeling anxious in the Torture Museum.And my job is to advise attractions on how to implement these smells and which smells might work best and kind of lead to the best results in their attractions. So whether they want to make people feel a certain way or if they want to tell a certain story and use smells to change how the story's being told as it developed. So it's very exciting, always lots of different projects.Kelly Molson: It is. And I'm really intrigued about how you came to be in this role. So your bio says that you advise on Aroma's storytelling influences, psychological influences and thematic influences, as well as practical ways to utilise aroma in different environments. All of this is really, really fascinating. But what did you study and how did you get to be this person that advises them on all these things?Liam Findlay: Well, I actually did an animation degree and then I worked in the animation industry for a while. And from that I kind of learned lots of design skills and storytelling skills and I ended up putting that into work at an escape room where I designed escape rooms. So there was kind of sound design and visual design and telling stories again. And then I ended up working freelance designing experiences and museum interpretation for attractions like castles and more escape rooms and a ghost train on one occasion. And through working in the attractions industry as a designer, I wondered if I could maybe contribute my kind of understanding of the processes behind attraction design and put that into smell. And I knew that AromaPrime existed and I wondered if maybe I could help them out through that. So I sent them an email and they said, "Oh, we're looking for someone like you," and they took me on and I think it was late 2018 maybe so it's been a few years now and it's been going quite well.Kelly Molson: So you've kind of honed your craft working at AromaPrime. So can you just explain a little bit about, I understand about the storytelling influences that we talked about and how smell brings back those memories and it can transport you to a different place, tell me about the psychological influences and the thematic influences. What do you mean by those? How does that work?Liam Findlay: It's a bit like what I was saying about the rollercoaster queue or in a scare maze, for example, you might use a pleasant smell that lots of people have a familiar connection with like the smell of bananas. Maybe not everyone likes bananas, maybe the smell of chocolate, to kind of lift people's spirits and give them a false sense of security so that when they suddenly turn a corner and see something horrid and it has a disgusting kind of rotten smell, you're kind of crafting the psychological journey for them. So you're bringing back these pleasant emotions and memories and then you're twisting it. And maybe that horrible smell will be the smell of vomit that most people will have really unpleasant associations with and it'll make them feel uncomfortable when suddenly a pig man jumps out with a chainsaw. So you can tie the sense into how the story develops and manipulate or influence emotions as it goes along.Kelly Molson: Yeah. And what about the thematic influences? What does that mean in terms of smell?Liam Findlay: It's probably the most basic way of looking at sense. So at fantasy experience for example, like we did a wizard mini golf attraction recently, so it's kind of binding or creating sense that apply to a theme. And sometimes that can be tricky if it's a fantasy theme, you might not really be sure what kinds of smells potions have. But with our unicorn smell, for example, we sniff some horses, as you would, and we read lots of ancient myths about unicorns and we kind of approached it like we would approach historical smells. So we want them to be backed up with stories and kind of authenticity where possible to make sure that the theme is as strong as it can be.Kelly Molson: Isn't that funny though because when you said unicorn, the image of unicorn in my head is glittery and pink because every little girls are obsessed by glittery pink unicorns. And so I was like, "Oh yeah, but for me, unicorns smell a bit sugary," a sweet sugary smell they'd smell like.Liam Findlay: Yeah, well that's what the final product is really. It's like got a little undertone of horse, but it's mostly like a birthday cake.Kelly Molson: Yes. Oh, I love that. Thank you for explaining that. That's put me right. Yeah, it's really weird how you see what something looks like and you instantly imagine what it smells like, even though I have no clue what a unicorn smells like, obviously.I guess it's the same feeling, the one that you spoke about in terms of making people feel comfortable and then shocking them is, I can remember reading something years ago about if you are selling your house, have some freshly baked bread just come out of the oven because that is a smell that everyone finds quite comforting and quite homely. And so then if you can smell that while you're in a new home, you think, "Oh yeah, I could see myself living here. This is a cozy place to be, isn't it?" So it's that kind of sense that you're trying to get build in people.Liam Findlay: Yeah, it's a big thing in retail using scents in shops. There was a study where people went into a room, I think it was full of shoes and it wasn't scented and they kind of responded to what they thought of the products, whether it was shoes or not. And then there were some other participants who went into a room that was scented and it had the same products and the people in the scented room valued the products as being more expensive, or they guessed that they would be more expensive because they saw them as a higher quality because the room was scented even though they didn't realise it was the scent that was causing that.Kelly Molson: Because they could smell the leather and the... Right, okay. Gosh, that's interesting, isn't it? How it can affect how you perceive something as well.Liam Findlay: Yeah, it can change perception. And also like you say about pleasant smells, if you smell something like bread, it makes you kind of hungry because it kind of triggers those memories of enjoying bread and therefore you'll start to kind of seek it out and you won't necessarily find bread, but you'll seek out some kind of satisfaction and that satisfaction might end up being purchasing something.Kelly Molson: A very expensive house purchase.Liam Findlay: Yeah.Kelly Molson: How do you create smells? Because I watched one of the interviews that you did, I think it's for the BBC, which I will link to in the show notes, it's really interesting. But I think one of them said that your recipes, some of them are based on 30 year old recipes, these smells. So how do you even start to create the smells?Liam Findlay: Well, yeah, well like I was saying, we are turning 50 next year, so it was actually slightly inaccurate in the BBC video is-Kelly Molson: Sorry, kids, it's wrong.Liam Findlay: Well that was my fault, I told them the wrong date. Because actually, there are not many records about the company history and I only a while ago realised or found a document that said when it was founded. So it's always been a bit of a mystery. But yeah, over that time we've accumulated over 400 aromas, so we've kind of got a big stock of anything anyone could imagine just about. And if they want something that's a bit more specific, sometimes we might combine our existing scents. So it might be a bit of grass with a bit of rotten eggs for some kind of Roald Dahl soup for example. And then if we are making something from scratch, it will be a case of finding the chemicals that kind of have certain qualities like you might have a chemical that is generally used in rose products because it has a rose smell and then you can combine it with others. And often we'll have references like maybe rhino dung, we've been sent otter poo and jaguar urine before to get that right.Kelly Molson: In the post? Go get the post today, I wonder what could be in it, that's a surprise.Liam Findlay: Yeah. So sometimes we'll be kind of mixing things and sniffing and then we'll also send lots of samples to the clients so they can say if it's accurate or not and it works that way.Kelly Molson: That's brilliant, isn't it? Funny to understand what might turn up in your letter box each day. So when you work with an attraction, Halloween is a very obvious market for you. There's lots of scare things that happening and they are very smell related. But how do you work with an attraction? What's that process of them calling you in and going, "Look, we've got this thing that we are doing, how can you work with us?" What do you do?Liam Findlay: It kind of varies on what their end goal is. Sometimes regardless of what the kind of function of the attraction is, sometimes it will just be a case of them telling us how large the space is and then we'll advise on the kind of machine that they'll need because we do machines as well and the themes as well and then we'll suggest some scents and then they put them in the machines. And it can be quite a quick process sometimes.If it's more complex, it might be like a museum that wants a historical scent and they don't want it spreading around the whole museum and stinking things out or ruining the paintings down the corridor, there can be more advice to give in that regard. So museums often it's good to use what's called dry diffusion when you have an object that's scented rather than liquid kind of going out as a mist into the air. So that object will just kind of emit a smell and you can maybe put a lid over it or have it in a container that has a puffer. So yeah, I would often ask what the end goal is and then kind of make some suggestions from there.Kelly Molson: Yeah, because I hadn't thought about if it's a museum, those artefacts and those things could be damaged by certain smells. It's also, I guess you have to be quite consultative in your approach about what you offer to them individually.Liam Findlay: Yeah, another case or another issue can be around whether people want to smell things or not. Like if they go to a scare maze, they'll probably expect to be repulsed. But if you go into a museum, I suppose it's because people aren't really used to it, they're not always prepared to sniff things. So it can be good to have flaps so people can choose whether they're going to smell things or not. Or maybe some places will put up little warnings if it's kind of a profound world war trench set that they can walk into and there's going to be horrible smell of bodies and things. Sometimes there might be a warning because it almost equates to having gory images, like in museums you'll have warnings that there'll be gory images here.Kelly Molson: Yeah, and I guess talking about what we were saying earlier about those emotive, it can take you right back to a place, I guess that could be quite frightening for some people as well if they don't want to be taken back to those places, for example.Liam Findlay: Yeah. And because smell's kind of flexible and a horrible smell relating to war could also be a horrible smell relating to some other unpleasant personal memory. So yeah, sometimes you have to think about how the smell's going to be presented in a way that's going to work for the visitors.Kelly Molson: Okay. Thorpe Park, the Dungeons and Warwick Castle all have promotional scent ranges. This is something that you helped them develop, isn't it? I think this was during the pandemic. Am I right? So can you tell us about this? How did this happen?Liam Findlay: Well, it was a tricky time because all the parks were closed so the parks were wondering what to do while they were closed. And the parks were our customers as well, so we couldn't sell to them. So everyone was kind of out of action at that point. So we were kind of thinking of ways that we could engage people in our products for the parks and for us. So I think it was Thorpe Park we approached first and we just suggested that we could kind of release some of their smells that they used in their scare mazes and eventually it was Warwick Castle and the smells they used in their Kingmaker Experience and the Dungeons and their smells to make them available, branded under the scenes that they appear in those attractions so people could buy the Blacksmith smell at the Warwick Castle Kingmaker Experience. And that was a nice way to take people back to the attractions while they weren't able to visit.And it helped AromaPrime as well because we were kind of profiting from the customers of our customers in a way that everyone was kind of happy with because it was promoting the parks and the customers were happy because they were being taken back to the parks. There was one customer who contacted me and was thanking me for the opportunity to buy the smell of the Tomb Blaster ride at Chessington World of Adventures because her sister had autism and she was really struggling with the lockdown and being able to transport herself back to the ride through the smell during lockdown kind of brought her lots of comfort. So it turned out to be a kind of lovely and beneficial project for everyone, a nice way of adapting to the scenario.Kelly Molson: That is so wonderful, isn't it? By the power of smell, being able to be in your favourite place without being able to leave your house. That's incredible, what an amazing thing to have been able to do.Liam Findlay: Yeah, and fans really enjoy it. The Wicker Man Woodsmoke smell from Alton Towers is really popular and we get people that diffuse it in their living room and make all the lights red and they play the music and send us photos.Kelly Molson: That's taking true fan to a whole nother level, isn't it? Recreating the smell of your favourite attraction in your living room, wow. Okay, that's great. But there's other ways of using smells as well, isn't it? And I think this is something that you've been talking about quite a lot on LinkedIn that I was really interested in. A smell tour of Amsterdam has been developed. And you've been part of this, haven't you? So this isn't just about attractions, this is about tourism as well. Tell us about this. I don't fully understand what it is and how you've developed it.Liam Findlay: Well, this was run by Odeuropa, who I've been collaborating with a lot. And Odeuropa is a kind of global group of academics who are working to improve the ways that senses are used to tell historical stories and how they are used their museums. And one of their projects was this smell tour of Amsterdam and this was done through a scratch and sniff card. So my job was to illustrate the card and it was a map of Amsterdam so you could kind of follow a route and go to an apothecary that had a certain ingredient to its perfume that it once used or you could go down to the canals and smell what the canals used to smell like hundreds of years ago and kind of scratch as you went around. And they developed an app as well so you could kind of track where you were going.And that was a really nice way to engage people in history and they were able to access the stories themselves. They weren't just going through a museum and reading stuff, they were properly exploring and sniffing and taking it all in. And it was a really exciting way. It was throughout the month of September and the cards were available at Amsterdam Museum and it was an exciting way to get people enjoying and almost living the past because they were going through the real places where all this stuff happened.Kelly Molson: That's such a brilliant idea. So yeah, it's completely immersive, isn't it? You are in the area, you're doing a walking tour so you can see the places that are being described to you and then you can smell what they smell like a hundred years ago.Liam Findlay: Yeah, it was cool.Kelly Molson: Wow. That is really cool.Liam Findlay: Got lots of good responses.Kelly Molson: And I guess you worked with them in the same mode that you would an attraction, it's just understanding what used to be there, finding the smells that you already have and then bringing them all together into the scratch card.Liam Findlay: Yeah. In this case, Odeuropa already had the smells because they've been working on lots of different historical smells themselves like the smell of hell, I think based on a kind of 1700s painting, maybe it was another century.Kelly Molson: And what does hell smell like? Can you describe it to us?Liam Findlay: From what I understand, it's mostly fire and bodies.Kelly Molson: Burning hot stuff? Okay.Liam Findlay: But one of the members of Odeuropa had worked on an exhibition in The Hague where people could go around a gallery and they had paintings and smell puffers like foot pumps so they could pump it and a smell would come out and that would be the smell of the painting or of something that was in the painting. And it was a nice way to kind of engage them with the contents of the painting, kind of look a bit harder and think about what's making that smile and why did it smell that way? So Odeuropa already had lots of interesting smiles that they could incorporate into this.Kelly Molson: That's brilliant. I would absolutely go on a scratch and sniff tour of anywhere.Liam Findlay: Yeah, well it's a nice model because you can kind of apply it to any city or even, I don't know, an ancient school or a hospital or all sorts of places.Kelly Molson: And if you think, I guess there's just so many advantages to it as well for people that can't see the places that they're in but can still feel that emotive connection to them by being able to smell what those places smell like.Liam Findlay: Yeah, smell is very good in terms of accessibility because even if you're on a theme park ride and you're going along in a boat and maybe there are cannons going off, if you can't see the cannons or you can't hear the cannon sound effects, if you smell it, it kind of means that you're not missing out on the story.Kelly Molson: Yeah, it's brilliant. I hope they do more of those, I'd be up for that.Liam Findlay: Yeah.Kelly Molson: There's a quote that I read from you that said, "Smell is a form of mind control." It really resonated with me, especially because of some of the things that we've been talking about. But let's go back to what you started to talk about at the beginning of our interview was about the smells for care homes because you've worked on quite a few projects for those as well. And I think obviously this is not attraction related, but I just think this is such a wonderful thing to be able to use your skillset for. Tell us a little bit about what you've done.Liam Findlay: Well, care homes was one of the company's first kind of activities I suppose back in the seventies. I mean, back then it would be the smells of the 1920s that would be made to take people back into the past. And that's something interesting as well because the kind of residents who are always getting that bit older and the smells that will be familiar to them change gradually so we have to kind of think, okay, maybe World War smells, I saw on Twitter someone was complaining that their mother was being subjected to World War II songs, even though most care home residents probably weren't around back then anymore or at least a small number.So yeah, we've been producing nostalgic smells for care homes for a long time and it can be really nice if there's like carbolic soap for example is a popular one. If there's a smell that lots of people perhaps with dementia who will have personal memories with, it's a nice way of unlocking those memories, especially you tend not to lose your smell memory. So if you smell something from the past and even if you have memory problems, smelling that can kind of unlock something from years and years ago and bring back those memories and encourage conversation with the other residents that you might live with about their memories and then they'll kind of start talking about it and sniffing and it can be a nice way to lift spirits as well as bringing back memories.Kelly Molson: Yeah, it's wonderful, isn't it? I saw the clip, and again this was in the clip that we will add into the show notes, but it was about the soap smell and the lady said, "Oh, it just makes me feel comfortable." It took her to a happier place where she just had really good memories of it and it was just such a lovely clip to see, you could almost see her face kind of light up with the smell because it took her back there instantly. It was just brilliant. And just think that's such a lovely thing to do.Liam Findlay: Yeah, there's a company called Rempods, which they make a kind of sets for all care homes like a recreated nostalgic pub from the sixties or a train carriage, that's quite a popular one. So like a wall and there's a window that's a screen and you can see the countryside going past. And we work with them quite a lot to supply smells to kind of bring that whole experience together. So that kind of ties into the theme entertainment as well.Kelly Molson: Yeah, it's like a mini attraction in a care home with sense. That's incredible. I had no idea that that was even a possibility. What a brilliant thing to be able to do for people.Liam Findlay: Yeah. It could even be as simple as a memory box that. We have a customer who makes memory boxes for care homes, which are just kind of full of props and things that the residents might be familiar with and they include the smells as well. And that same customer, she is a funeral director and we have what are called aroma cubes, which are normally used by care homes and they're just little cubes you can pick up and sniff. And there was someone who was in her chapel of rest who had died and the person who had died had worked in a bakery so this funeral director had put the smell of bread in a little aroma cube just in the same room. And when her family, the person's family visited in the chapel, they could smell this and they just found it really kind of nice and it took them back to her bakery and it wasn't kind of gimmicky, the room wasn't full of bread smells, it was just a little thing that they could use to have a nice moment with. And it worked really well.Kelly Molson: That is so lovely. I was just thinking, because I lost my granddad a really, really long time ago, I think I was like 20 when I lost him. And if I could be in a room now and his smell would be Polos, he had Polos, pockets full of Polos everywhere, even when he passed away, all of his cardigans had Polo packets in them. And that would be the smell that would bring me back to him instantly. So I can completely imagine how comforted they were by smelling that. Oh, it sounds really lovely. Liam, I know that you're super busy at the moment because we are recording this at the beginning of October and Halloween is coming and everyone goes crazy at Halloween, right? So you've been busy since probably a good few months with people ordering in their smells. What's the most popular Halloween smell on order at the moment?Liam Findlay: I'd say the familiar one is the most popular because you want smells that are going to affect the largest range of people. So it will be things like vomit and poo and rotting flesh is actually popular. And I suppose not many people would be familiar with that.Kelly Molson: It's not a statement you hear very often, "Rotting flesh is very popular." It's not popular here.Liam Findlay: We've released a new blocked urine smell as well. Because we already had a urine smell, but I wanted to try something that had more of a kick to it. So we've got kind of two urine choices this year.Kelly Molson: Wow, wow. We've taken it to a whole new level of poo and wee smells on the podcast people. Liam, thank you for joining us today. I've thoroughly enjoyed talking about this and I think it's such a fascinating subject to talk about. So thanks for sharing your insight. We always ask our guests for a book that they'd like to recommend to us, something that they love or something that's helped them in some way. What would you like to share with us today?Liam Findlay: Mine is Theme Park Design and the Art of Themed Entertainment by David Younger. And this is like, I think-Kelly Molson: It's like a Bible, Liam. It's huge.Liam Findlay: Yeah. Well I was just going to say, lots of attraction designers kind of treat this as their Bible because it's like a big encyclopedia of everything to do with theme park design. So there's a bit about smells in it, there's a bit here about costumed characters, there's stuff on cues and how different cues work. So it's like anyone wants to go into theme park design or attraction design in general, even if it's like museums, this is a great resource.And actually David Younger, the author, I've just been working with him because he's started a Kickstarter for a video game that's based on a theme park sort of. And we've put together a scent collection of the different locations in the game so as people are playing, they can sniff the smells and kind of transport themselves into the world of the game.Kelly Molson: Oh, how cool. You must send over the link to us and then we can pop that in the show notes for any of the listeners that will be interested in it.Liam Findlay: Yeah.Kelly Molson: Okay. So look, as ever, I feel like this is going to be an expensive one for my marketing budget, because that looked like a really big book, Liam. But as ever, if you'd like to win a copy of this book, then if you pop over to our Twitter account and retweet the episode announcement with the words, "I want Liam's book," then you'll be in a chance of winning it. Liam, thank you for joining us on the podcast today. Good luck with Halloween, I know it's a really crazy busy time, but thank you for coming on and sharing all of your wonderful smells with us today.Liam Findlay: That's all right. Thank you for having me. It's been fun to talk about them.Kelly Molson:  Thanks for listening to Skip The Queue. If you've enjoyed this podcast, please leave us a five star review. It really helps others find us. And remember to follow us on Twitter for your chance to win the books that have been mentioned. Skip the queue is brought to you by Rubber Cheese, a digital agency that builds remarkable systems and websites for attractions that helps them increase their visitor numbers. You can find show notes and transcriptions from this episode and more over on our website, rubbercheese.com/podcast.

We discuss the death of rapper Takeoff, the Paul Pelosi story is nuts, Mr Beast is a Beast, Phillies are red hot tonight, Dusty Baker is ashamed there are no Black players in this years World Series and Jus has a opinion on it, Kanye West was taken out of Madame Tussauds, but Hitler remains. All that and much more!

Whitmer v. Dixon: Snoozefest 2022, the Autoblow inventor joins us, Herschel Walker's new abortion accuser, Zac Efron's bulk, Jerry Lee Lewis is alive, Taylor Swift's fat-phobic, Drew's nightmare, Sheila Ford Hamp speaks, and we call to investigate the status of Kanye West's wax figure.This show has communication problems.Michigan's Cannabis Regulatory Agency is harassing the state's buzz with weed narcs.Zac Efron has yet another new look as he bulks up to play the muscle man.Brian, the inventor of the Autoblow, zooms in to tell us about all his amazing products so you can do-it-yourself. He even provides a special code to save on your next Autoblow purchase: Trudi. Meanwhile, our Autoblow has been running for 2 straight hours.We've been rediscovering all of Bob Rivers' great Twisted Tunes.The second Michigan Gubernatorial debate between Gov. Gretchen Whitmer and Tudor Dixon was last night. It was full of amazing dream weavering moments.Pennsylvania had their big Senate debate between Dr. Oz and John Fetterman. Companies keep separating themselves from Kanye West. Antonio Bryant, the president of Donda Sports, still has his back though. Spotify will keep playing his music. The "student/athletes" at his Donda Academy are punished for his anti-semetic ramblings. Since Adidas booted him, Ye showed up unannounced to the Sketcher's headquarters for a meeting.Madame Tussaud's is removing Kanye's wax figure. We call to find out if it is being melted down. A second woman accuses Herschel Walker of pressuring her to have abortion. No one is talking about Raphael Warnock's slum apartment building.Breaking News: Peloton virtue signals by saying they won't play any Kanye West music during workouts.Breaking News: Jerry Lee Lewis is still alive.The staff at Balthazar is not accepting James Cordon's over apology from his show. They also aren't buying his wife's "deadly" allergy story.Taylor Swift is in trouble for being fat-phobic. Fat Drew isn't happy about it either.James Charles still can't believe he's bald.Drew had a very scary nightmare last night.Cindy Lauper sends us down the rabbit hole of albums that had the most Top 10 hits.A Make-A-Wish teen gets his number called to score a touchdown... but Aiden was having none of it.Sheila Ford Hamp speaks about the state of the Detroit Lions and her belief in Dan Campbell.Unsolved Mysteries had another intriguing story about a college kid who went missing. He might have been an original catfisherman.New England Patriots QB Bailey Zappe was named after Scott Wolf's character on Party of 5. The interception Mac Jones threw before he was yanked actually hit the sky cam wire.Clarktober continues on!Social media is dumb, but we're on Facebook, Instagram and Twitter (Drew and Mike Show, Marc Fellhauer, Trudi Daniels and BranDon).

It's spooky season and we're going back to one of the trailblazers for Halloween films.... also, Jack has unveiled his waxwork at Madame Tussauds! Hosted on Acast. See acast.com/privacy for more information.

In dieser Folge geht es um drei Frauen. Sie sind jung, schön, frisch verheiratet und tot. Und noch etwas haben sie gemeinsam: Sie alle ertrinken in der Badewanne. Doch waren all diese merkwürdigen Todesfälle wirklich tragische Unfälle? ***Werbung*** Die Links und Infos zu unseren Werbepartnern findet ihr unter https://linktr.ee/schwarzeakte ***Schwarze Akte - Das Buch*** Am 15. November erscheint das Buch zur Schwarzen Akte. Hier könnt ihr es vorbestellen: www.schwarzeakte.de/buch ***Mord am Wochenende*** Die neuen Folgen der Schwarzen Akte könnt ihr auch ohne Werbung und schon am Samstag für 2,99€ / Monat hören! Weitere Infos hört ihr hier: https://bit.ly/akte-werbefrei ***Fallvorschläge*** Du hast von einem mysteriösen Fall gehört, den wir uns mal genauer anschauen sollten? Gerne immer her damit! Damit wir keinen Fall übersehen, schick uns deinen Vorschlag am besten über unser Formular. Das findest du unter www.bit.ly/akte-vorschlag Danke für deine Unterstützung! ***Links zum Fall*** Buch von Jane Robins: https://bit.ly/akte122-buch *** Website mit vielen Details über die Prozesse: https://bit.ly/akte122-website *** Historische Zeitungsausschnitte: https://bit.ly/akte122-zeitung1 https://bit.ly/akte122-zeitung2 *** Foto der Figur aus dem aus dem Madame Tussauds: https://bit.ly/akte122-figur *** Flyer für ein Theaterstück über den Fall mit einigen Fotos: https://bit.ly/akte122-flyer ***Wir übernehmen keine Haftung für die Inhalte externer Links*** Herzlich willkommen bei der Schwarzen Akte - dem Mystery True Crime Podcast. Es sind Details, die ein gewöhnliches Verbrechen von einem unglaublichen Mysterium unterscheiden. Wir stellen euch hier Fälle vor, bei denen sich eure Nackenhaare sträuben und von denen ihr bislang steif und fest behauptet hättet, dass so etwas nie im Leben passieren kann. Jeden Dienstag veröffentlichen wir eine neue Folge mit außergewöhnlichen Kriminalfällen und überlegen, ob auch an der merkwürdigsten Spekulation doch ein Fünkchen Wahrheit zu erkennen ist. Schreibt uns gern eure Theorien an schwarzeakte@julep.de, auf Instagram an @schwarzeakte, auf Facebook an @SchwarzeAktePodcast oder auf YouTube an @SchwarzeAkteTrueCrimePodcast Hosts: Anne Luckmann & Christopher Bücklein Redaktion: Johanna Müssiger Produktion: Falko Schulte Eine Produktion der Julep Studios ***SPOILER*** In diesem Fall wurde ein Urteil gesprochen.

T. Kyle and Bradley discuss the shocking announcement of Rihanna as the Super Bowl 2023 halftime show headliner, Bebe Rexha's first No. 1 in the UK with “I'm Good (Blue),” Madonna causing havoc with Tokischa, a UK Minute with the Spice Girls and their endless 25th anniversary celebrations, a Geri impersonator on “Drag Race UK,' ‘Chromatica Ball' aftermath, Mariah Carey taken out of context at Global Citizens Festival (9/11), High Fashion Editorial! featuring Julia Fox for High Snobiety and her karaoke moment, Lil Nas X for Madame Tussaud's and his FaceTime trolling, TIkTok Talk with James Charles' phone number, Hilary Duff recreating her “That's so Gay” PSA, Lady Gaga endorsing Jeffree Star, the Star Yak Ranch Burger, @BritneyForPrez's Lisa Rinna M&M edit, Taylor Swift's lookalike, Super Bowl shutdown and track-by-track countdown, new music from INJI, Bobby Marks, FLO, Anna of the North, SG Lewis and M-22 with Ella Henderson, a 3LW “BS Report,” Britney and Elton John's “Hold Me Closer” video is coming, a Bratz update, and the latest on Beyonce's ‘Renaissance Tour' rumors in 2023. The girls and the boys with a passion for fashion…BRATZ!We have merch! http://merch.legendsonlypodcast.com Listen to bonus episodes & join our Discord: http://patreon.com/legendsonly Hosted on Acast. See acast.com/privacy for more information.

Ferien-Programm bei Regen: Sainey hat mit ihrer Familie die Bavaria Filmstadt besucht. Ein Blick hinter die Kulissen. Die Themen: Es ging endlich in die Bavaria Filmstadt in München Grünwald; Besser als die Bewertungen, Erwartungen wurden übertroffen; Keine günstigen Tickets; Geführte Touren; Filmkulisse von DAS BOOT und GESPRENGTE KETTEN; 4D Kino; Klassenzimmer von FACK JU GÖHTE; In die Szenerie eintauchen; Madame Tussauds; In welchen Park geht es als nächstes? Dir stehen folgende Informationsquellen und Kontaktmöglichkeiten zur Verfügung: https://www.fti.de/service/reisehinweise.html https://www.fti.de/blog/reiseberichte-und-tipps/expertentipps/urlaub-corona-einreisebestimmungen/ Schreib uns deine Fragen, Reiseerlebnisse und Reisetipps an gluecksmomente@fti.de

C'est l'histoire d'une enfant made in Hollywood. Une enfant qui fait donc naturellement, à seulement quelques jours, sa première apparition publique sur la couverture du magazine People. Un bébé qui, à l'âge de 2 mois, bat déjà un record du monde : celui de la plus jeune personne à disposer de sa statue de cire au musée de Madame Tussauds. Ce bébé, c'est Shiloh Jolie-Pitt. Le troisième enfant d'Angelina Jolie et Brad Pitt, certes, mais surtout : leur premier enfant biologique.  Du jour où elle ouvre un œil bleu perçant dans ce monde, elle est propulsée dans le grand jeu de la célébrité, apprenant à jouer avec les flashs, mais aussi à s'en cacher. Avec ces cinq frères et sœurs, elle foule des tapis rouges, joue le jeu des galas, mais elle subit aussi les paparazzi devant leur maison, souffre des caméras pendant le divorce surmédiatisé de ses parents.   Dans cette mini-série consacrée aux enfants de stars, la journaliste Sarah Dahan se demande : Comment grandit-on en baignant si jeune dans un monde irréel ? Comment Shiloh peut-elle réussir à exister par elle-même au regard des attentes pourtant disproportionnées qui pèsent sur elle ? Qu'a-t-on appelé le « scandale Shiloh » et comment s'en est-elle sortie ?  Dans cet épisode de Scandales, Sarah Dahan et Marion Galy-Ramounot se replongent dans l'enfance de Shiloh Jolie-Pitt, propulsée dès son plus jeune âge sous le feu des projecteurs. À leur micro se succèdent :   - Pascal Lardellier, professeur en sciences de la communication à l'université de Bourgogne, auteur de Nos modes, nos mythes, nos rites  - Béatrice Copper-Royer, pédopshychiatre - Sarah Jean-Jacques, chercheuse spécialiste des questions de genre et de sexualité - Roger Hitts, journaliste pour le tabloïd Star - Emily Kirkpatrick, journaliste pour Vanity Fair US  Scandales est un podcast de Madame Figaro, présenté par Marion Galy-Ramounot, et produit par Lucile Rousseau-Garcia. Sarah Dahan a écrit et tourné cette mini-série, sous la direction éditoriale d'Océane Ciuni. François Clos en a fait la réalisation et le mix, sur des musiques composées par Jean Thévenin et François Clos. Scandales est un podcast produit par Louie Créative, l'agence de création de contenus audios de Louie Média.   

We've got a special episode for you today, Campers! This one has everything: we talk TV and podcasts, speculate about the latest Georgia Guidestones news, and then we really go rogue! Madison brings us some teeny tiny immature history, Meghan brings us some teeny tiny museums, then we bring it home by reading the Wikipedia pages for Madame Tussaud verbatim.

In this episode we discuss brutal murderer Neville Heath, the arrogance of serial killers, the audacity of Madame Tussauds, and a time before Rentaghost and The Cruel Sea.

In the week leading up to Bastille Day we are celebrating one of the most enduring of Anglo-French cultural exchanges. Anna Maria Grosholtz! We follow Anna Maria as she navigates the decadence of Pre-revolutionary Paris, the uncertainty and paranoia of 'The Terror' and the absolute horror of marriage (Though it did provide a snappier name). It is a story of death, extortion and above all lies upon lies upon lies. Though how can a successful business be built upon anything else?Guest Host: Jack Heathcote See acast.com/privacy for privacy and opt-out information.

Skip the Queue is brought to you by Rubber Cheese, a digital agency that builds remarkable systems and websites for attractions that helps them increase their visitor numbers. Your host is  Kelly Molson, MD of Rubber Cheese.Download our free ebook The Ultimate Guide to Doubling Your Visitor NumbersIf you like what you hear, you can subscribe on iTunes, Spotify, and all the usual channels by searching Skip the Queue or visit our website rubbercheese.com/podcast.If you've enjoyed this podcast, please leave us a five star review, it really helps others find us. And remember to follow us on Twitter for your chance to win the books that have been mentioned in this episode.Competition ends October 1st 2022. The winner will be contacted via Twitter. Show references: https://maryrose.org/https://www.historicdockyard.co.uk/https://twitter.com/DominicJonesUKhttps://www.linkedin.com/in/dominicejones/ https://www.nmrn.org.uk/https://www.historicdockyard.co.uk/news/item/1152-buoyant-bounce-back-bodes-well-for-portsmouth-historic-dockyard Dominic Jones was recruited to the Mary Rose in 2019 ago as Chief Operating Officer, and became CEO in 2021.  He brings an excellent background in commercial visitor attractions (Disney, Merlin) and creative visitor experience development.During his time at the Mary Rose, he has already driven an excellent commercial and operational performance and worked closely with previous Chief Executive to create the new Portsmouth Historic Dockyard joint venture with the National Museum of the Royal Navy, which launched successfully in August 2020.  Transcriptions: Kelly Molson: Welcome to Skip the Queue, a podcast for people working in or working with visitor attractions. I'm your host, Kelly Molson. In today's episode, I speak with Dominic Jones, CEO of the Mary Rose Museum and Director of Portsmouth Historic Dockyard. Dominic shares the amazing impact of the joint venture between the Mary Rose Museum and the National Museum of the Royal Navy and his advice for any attractions looking to start and improve their partnership arrangements. If you like what you hear, subscribe on all the usual channels by searching Skip the Queue.Kelly Molson: Dominic. Welcome to Skip the Queue. Thanks for coming on.Dominic Jones: Thanks for having me. I'm looking forward to it, I think.Kelly Molson: You are looking forward to it. You don't need to think about it. Can we just point out, I know, listeners, you can't see this, but if you're watching this on YouTube, can we just see, you've got a lovely little, "I love Skip the Queue" graphic in the background there. Look at that.Dominic Jones: Yeah, I think it's important to get across that I do love Skip the Queue and it's important to get that across before the icebreaker questions, I think, just in case you had a couple and you were thinking, "Oh, I'm going to be a bit tough." And then, so I did that and I tweeted this morning how excited I am about your forthcoming website attraction questionnaire, so that's a double. That's a double positive, right?Kelly Molson: Thank you. Thank you. Don't worry, listeners. I've got a special little recording so you understand what we're talking about that will be coming out in the next week or so, so you'll find out more about that soon.Dominic Jones: And I bought you a rubber for your rubber collection. Can you see that? Mary Rose rubber?Kelly Molson: Wow. Look at that.Dominic Jones: You may or may not get that depending on how the icebreakers go, so that's my third attempt.Kelly Molson: Gosh, I've never been bribed for a good icebreaker question.Dominic Jones: It's not bribery. It's a nice gift. It's a nice gift.Kelly Molson: Right, well, let's get cracking on the icebreaker questions, shall we? I think I've been quite kind to you. Tell us something that you are really great at cooking.Dominic Jones: I really like cooking. I actually find cooking really relaxing, so on a Friday or Saturday, I often cook at home, so it depends, really. I quite like making my own recipes, so just using what we've got in the house. So for example, scallops with chorizo, or if you're doing a steak, might do it with some sort of watercress and various cheese, or just sort of experimenting. I really like sort of seeing what we've got, putting it together and making it work. I think it's important, when you're cooking, to drink some wine as well.Kelly Molson: Oh, I agree.Dominic Jones: So cooking with wine is something I enjoy doing.Kelly Molson: We can be friends, Dominic.Dominic Jones: There we go.Kelly Molson: Absolutely, we can be friends. Also, really great choices of food there. I would definitely eat both of those. You'd be really good on Ready Steady Cook, then. That would've been your show.Dominic Jones: Yeah. Do you know what? I used to... So I once applied for a game show, which I didn't get on, I was very disappointed, but Ready Steady Cook was one I think I could have done. Because it's not hard, is it? Most things go with things, and it's also about having the confidence to carry it off and knowing... The only time it went wrong was I wanted to cook for my girlfriend, who's now my wife, a lemon pasta dish and it tasted awful and it had lemon rind in it and stuff, so... But apart from that, it's always worked out.Kelly Molson: Well, I mean, you must have done all right. She married you.Dominic Jones: Yeah.Kelly Molson: She married you in the end.Dominic Jones: True.Kelly Molson: All right. Well, our next one, I've gone topical for this. If you were the captain of a pirate ship...Dominic Jones: Yeah?Kelly Molson: What would be the name of your ship?Dominic Jones: That's a good one. Oh. I do like pirates. I think, because I'm Welsh and because I'd want to be a pirate who... A bit like sort of the Warrior in the Dockyard, which isn't a pirate ship, by the way, but when it came in, people normally surrendered, I want to be a scary pirate that people would think, "Oh, don't..." Maybe, like, Smoking Dragon or something like that. And then we'd light smoke as we came in so people are like, "Oh, here's the Smoking Dragon."Kelly Molson: Yeah, I like that. And there'd be a big dragon's head on the front with flame and smoke coming out of it.Dominic Jones: And people... Because a lot of pirates were Welsh. I don't know whether you know this, but a lot of pirates were Welsh.Kelly Molson: I didn't know that.Dominic Jones: Yeah, it's massive.Kelly Molson: Wow.Dominic Jones: Massive.Kelly Molson: Okay. All right. This is great. That's an excellent answer.Dominic Jones: I have to say, these are slightly biased questions because I was listening to a few of your podcasts recently and, like, you had someone from the zoo, "Oh, what's your favourite animal?" Or you had someone from IAAPA, "What's your favourite ride?" And I'm getting a "name a pirate ship"? Know what I mean?Kelly Molson: All right, what's your favourite boat?Dominic Jones: No, only joking. I'm not going to answer that. I'm not going to answer that.Kelly Molson: All right, but what is your favourite smell? That's my last question.Dominic Jones: Genuinely, we're looking at smell now for the museum, because smell is so important, it's something that can make a difference. When I was at Madame Tussauds Amsterdam, we used smell, as well, as part of the experience, because it just creates that emotive moment. I do like cookie dough and cookies and the smell of that sort of baking which you get pumped in in Disney parks. I quite like the smell of red wine.Kelly Molson: Yeah. Yep.Dominic Jones: Yeah, so I think it's food or drink smells I like, but yeah. Good question.Kelly Molson: Good answer. We are at Unpopular Opinion Point. What have you got to share with us?Dominic Jones: This is a hard one because I've decided to go work on this and I did have some really cool ones about lager and N-Dubz and stuff, but I decided to go with work because one of the things that through my whole career, anyone who knows me will know is I get really frustrated when people blame the weather, so I think you shouldn't blame the weather for anything because what happens is when someone blames the weather, when the weather's... So I've worked in theme parks and in museums and aquariums, indoor and outdoor attractions, and you probably know that when it's bad weather, it's great for indoor attractions, when it's good weather, it's good for the theme parks, right?Dominic Jones: So you get people that, when it's good weather in theme parks or bad weather in museums, they say, "Oh, our marketing and our everything we're doing is brilliant because the visitors are coming." And as soon as it's the bad weather or the good weather, depending on what you are, then it's all about the weather. So, "Our visitors are down because the weather was good." If you're in an indoor attraction and it really, really irritates me, and it's one of those things, they're mutually exclusive, you can only blame the weather if you give the weather credit when it's good, and it's one of those things, if things are good, I always think you should look outside the window and think, "Right, what's the reason for that?" And then if things are bad, you should look inside your organisation. It's one of my pet hates, but probably doesn't work for the podcast, so I should probably go with the lager or N-Dubz one, but anyway, there we go. But it is important, right? I think it's a good one.Kelly Molson: It is important. No, I think, yeah, that is important. It's really interesting. I've never really thought about that before. We need to give the weather more credit.Dominic Jones: Well, you need to give the weather credit if you're going to use it to blame. For me, it's a constant. It's something... And these days, weather forecasts are 10, 14 days out, so you should be able to plan.Kelly Molson: Yeah. Okay. Good. All right.Dominic Jones: I'll get off my high horse now. Yeah.Kelly Molson: Listeners, let us know how you feel, so let us know if you want to know about that N-Dubz one as well. I'm intrigued. Right, Dominic, I want you to tell us about your background because we met up recently, didn't we, at the M+H exhibition? And you were very humble about coming on the podcast and you said, "Oh, I'm not going to have anything... You've had really interesting people on and I'm not that interesting." You are really interesting and you've had such an incredible background. Tell us a little bit about it and how you got to where you are now.Dominic Jones: Well, I'm not sure about that. I do like listening to your podcast and you have some amazing guests and 9 times out of 10, I normally think, after listening to them, "Right, I'm going to either do something that they've suggested." Or I follow them on LinkedIn or Twitter and think, "Right, let's learn from them." Because I think you should always learn from other people, but so my career is a lot of luck, a lot of opportunity and a lot of chats.Dominic Jones: When I was growing up, I wanted to be a leisure centre manager. You know? Like you probably won't remember The Brittas Empire, but that was my dream. That was my dream, much to my mum's disappointment. And so that was all I ever wanted, so I went to college and did a leisure studies course, a HND, and there was a placement in PGL Adventure, which is like an adventure park, and I was a Multi Activity Instructor. Absolutely loved it.Dominic Jones: But then I sort of realised, actually, there's a whole world out there and decided I wanted to work in theme parks, so I applied to work at Disney and didn't get it the first time. I was very cocky, I was the wrong sort of person for Disney, but I went back three times and eventually got it and I did a placement in Disney and it was the best thing I ever did and it changed my life. It's one of the few jobs that I've left and thought, "My life will never be the same again." So good. So I did that and I got my master's degree. I didn't get the doctorate because I went on spring break, but hey, I was young...Kelly Molson: Well, spring break, though.Dominic Jones: Exactly. I was young. And then sort of went to Thorpe Park and was a Ride Operator. I remember my friends and some of their family were saying, "That's a real waste of..." Because I went to, in between Disney, went to university in Swansea, and they said, "It's a real waste of university, operating a teacup for £3.50 an hour." Or whatever it was at the time. But I loved it and for me, it was... I thought, "If you want to become a manager or you want to become, eventually, a General Manager or a Director of a theme park, it's really important to know how these things work."Dominic Jones: So I loved it, and just in case you ever get to operate the teacups, it's not too complicated, there's a red and green button, the red is to stop and the green is to start. I mean, it was five hours of training, but I finally mastered it and you can't actually make it go faster, so when you're there on the microphone and say, "Do you want to go faster?" You can't, it goes faster anyway, but I loved it and then very quickly rose through the ranks, so I became a Ride Supervisor, Team Leader, Area Team Leader, Coordinator, went to Chessington, worked there just at the time when Tussauds had bought Thorpe Park, so it was a real great time for career opportunities.Dominic Jones: Then I went to Madame Tussauds, was the Customer Service Manager there and helped create the first contact centre, if you like, call centre, where we sold tickets for things like Rock Circus, which is no longer in existence, but Rock Circus, the London Eye, Madam Tussauds, the Planetarium and that became the Merlin Contact Centre in the future, and then I started applying for loads of jobs, more General Manager jobs, and didn't get them and realised that I needed to get some marketing and sales experience.Dominic Jones: So I left and went to work for Virgin and then I was there for nearly 10 years and absolutely loved it and instead of getting the sales and marketing, well, I got the sales experience, I ended up becoming Vice President of Europe, the Middle East and Africa for the logistics side of the business, and then also, so we opened up Kenya, had some amazing life experiences, we saw the whole world and then was Regional Vice President Sales in Hong Kong for Asia Pacific, so great time.Dominic Jones: And then my wife became pregnant, obviously, I was involved in that, and it made me realise that I probably couldn't do a job where I was traveling 24/7. I mean, for a while, I did literally consider, which makes me sound like a bad person, "I could call in from Skype and things like that." And my wife was like, "Come on." So we went back to Wales and it was really hard to find a job that would allow me to be at home and be around so I actually thought, "Well, originally, when I went to Virgin, I wanted to have marketing experience."Dominic Jones: So I actually went to Thorpe Park and the marketing team and looked after the partnerships and promotions, did some really cool things, the Ministry of Sound nightclub deal was there, did some stuff with Lionsgate. A really good time doing the "buy one, get one free" things, the partnerships and events, got some good bands together on the stage that hadn't been on stage with the Wideboys and the [inaudible 00:11:55] boys if you know your dance music, it was massive.Dominic Jones: Anyway, so I did that for a bit and then got an opportunity to go back to Wales, which is where my wife's family is from. I'm from North Wales, she's from South Wales, so I got a chance to run Oakwood Theme Park, which I absolutely loved and probably would've been there forever if an opportunity hadn't come up with Merlin and Merlin, it was to look after the rest of Europe and the rest of Europe was basically anything in their midway, so Madam Tussauds, Dungeons, Lego Discovery Centre, Sea Life, that wasn't in the UK or Germany, so it was like Istanbul, Helsinki, Paris Blankenberge in Belgium, Spain. I mean, it was brilliant and I did that for a few years.Dominic Jones: Then I went and ran Thorpe Park for a few years, which absolutely loved because that was where I started as a teacup operator and I remember, there was a guy there, good friend of mine, he said, "I remember, when you were on the teacups, you said, 'One day, I'm going to come back and run the place.'" And I did, so amazing. And then, in that time, I had three kids and really was commuting from Christchurch, so decided to change careers again and come into the heritage world and came as the COO of the Mary Rose, which I did for two years, and then, during the pandemic, became the CEO, so quick sort of... Yeah. But lots of luck and right place, right time, all those sort of things, but that's good, right? That's most people's career.Kelly Molson: Whoa. That is amazing. I mean, you've been to so many different places. I love that you went full-circle at Thorpe Park as well. What an incredible story, to have gone in there as an operator and then end up running the place. That is amazing.Dominic Jones: Yeah, I loved that. And actually, all the jobs I've had have really become part of our story. I was talking to someone yesterday about the Mary Rose and they were talking about what they were going to do next but how the Mary Rose had been a massive part of their story and I said, "That's the beautiful thing about work and careers and life. Whatever you do, it becomes part of your story and you're part of their story." So whether it's Thorpe Park, whether it's when I opened up, for Virgin Atlantic, the Nairobi route for logistics and the Hamlin, it was amazing and I've been to Kenya probably more times than I've been to Birmingham, you know? So that's part of my story, and when I leave the Mary Rose, I hope isn't any time soon, this will always be... It'll be my favourite Tudor warship. I mean, it's probably the only Tudor warship, but also my favourite one, so yeah.Kelly Molson: That was the answer to my question, as well. "What's your favourite ship?"Dominic Jones: Yeah.Kelly Molson: Wow. I'm blown away by your career. I just think you've had such a phenomenal journey to get to where you are now. There's something that I want to talk to you about today and that's about your joint venture that you have with the Mary Rose and the National Museum of the Royal Navy. I just want to read out a tweet that I saw because this is what sparked this conversation, so this is a tweet that went out on the Mary Rose Twitter account.Kelly Molson: It says, "We are very pleased to share that Portsmouth Historic Dockyard saw a 150% rise in visitor numbers in 2021, reported by ALVA today. The significant rise in visitors demonstrates the effectiveness of the joint venture between Mary Rose and the National Museum of the Royal Navy in our first year."Kelly Molson: I am very intrigued by this because this has been kind of a constant throughout most of the podcast conversations that we have is about how collaborative the sector is, but this is really specific about two attractions collaborating together to bring more visitors in. I would love you to tell us about this.Dominic Jones: Well, yeah, the end result's fantastic. 150% increase in visitors. It really feels joined up. My son's school is coming in today so I was in the visitor centre and I was waiting to see what time he was coming in because he obviously wouldn't tell me the time he's actually in, so I was looking around the visitor centre and I couldn't be prouder, when you see the mixture of Victory and Warrior and Mary Rose, and how far we've come since we started, but if you go back in history, the Mary Rose used to be part of Portsmouth Historic Dockyard and there was one ticket and there was a separate company called Portsmouth Historic Dockyard that ran it, and lots of trusts, at that time, there were lots of trusts that fed into it, and then, for whatever reason, some of these trusts went independent.Dominic Jones: And so when I joined the Mary Rose, we were separate. We had a separate ticket, visitor centre, if you like, so imagine, I guess, like a... You know when you're on holiday and there's people trying to get you to go on boat rides or they're trying to get you to come into their restaurant? And literally, we were competing, so when a visitor was outside, there'd be the Mary Rose saying, "Hey, come and see Henry VIII's warship, the biggest Tudor collection in the world." I mean, it's amazing. And then the people next door, "Hey, come and see the Victory and the Warrior." And it just was really difficult for the customers, and for whatever reason, we weren't together and we had these two separate companies, so for quite a while, when I started, along with Helen, who was the CEO and Dominic and a gentleman called John in NMRN, we had meetings to see if we could get closer and to get a deal, and then I think Matthew joined, as well, from NMRN, and eventually we kind of got to an agreement.Dominic Jones: It was about, "What can we do together? What, collaboratively, can we do?" We came up with three things. We can sell tickets together, we could run a visitor centre together, so that's #1, the visitor side. We could market the destination together, and we could do strategic operations like events. So we then looked away and came across a deal, and for us, it was important that the two parties, so Mary Rose and the National Museum of the Royal Navy had a 50/50 parity of decision so it wasn't a one-sided joint venture and it was really... There's lots of talent in both organisations, so I've always admired what the National Museum of the Royal Navy have done over the years and how they've told history and how they bring it to life, and obviously, I love the Mary Rose.Dominic Jones: And so when we put us together, it was just a real opportunity, that synergy. You know when people say "one and one and you get three", but it was exactly like that and it worked really well, so we share marketing, so marketing costs, we share, we share marketing resource, so Mary Rose marketing people work along with NMRN marketing people. We do some things independently so our trusts are independent, our conservation, our research and all that sort of stuff, that's just Mary Rose and NMRN is just that, although we are working on some projects together, but in terms of the visitor, we have one visitor centre, we have one ticket you can buy, lots of options, we could talk about that, some amazing pricing we did which allowed us to do that.Dominic Jones: Because when you're competing against each other, you almost are encouraged to discount more, so we had, at times, the National Museum of the Royal Navy who were saying Portsmouth Historic Dockyard then might have a deal on Groupon, we might have a deal on Wowcher and you'd just be discounting, discounting, discounting, and you wouldn't be really getting across the real value for the customer, so yeah, it was really hard, and I remember, we would really fight for every single visitor because, for us, 84% of our money comes from tickets, so I remember, we'd get Henry VIII down the front, out the front, we'd have him talking to the visitors, saying, "Oh", you know, and with people talking in French and he'd go up in French and say, "Well, I was the king of France. Why are you going to Victory? Come to Mary Rose." But he wouldn't be taking them away from Victory, because that would be bad, but he would be saying, "Go to both." And we'd always be positive about NMRN, but we'd also want people to come to Mary Rose because that was how we were going to survive.Kelly Molson: Just going back to those times, then, was it more like a rivalry than anything?Dominic Jones: Yeah, it was really hard.Kelly Molson: So it was really difficult?Dominic Jones: It was really hard. I mean, we all respected each other, but it was really hard. It was like one of those ferry terminals or restaurants on holiday. I mean, I remember, we would flyer, like circus marketing, bumping into the brand, resort domination, we called it. We would be literally, when it was sunny because you can't blame the weather, when it was sunny, we'd be on the beach with Mary Rose leaflets saying, "Hey, get out the cool, we're air-conditioned, come to the Mary Rose." We were literally in all the restaurants, we had colour-in sheets, "Come to...", it was all about getting everyone to come and actually, we quickly realized that the NMRN was spending so much money on getting people to Portsmouth that we needed to make sure when they're in Portsmouth, they came to the Mary Rose and we did.Dominic Jones: I mean, I look back on it now, we had adverts that had, because we'd been very lucky with Tripadvisor, five stars, I mean I would've dreamed of that at Thorpe Park, but five stars constantly so we'd have posters that say, "You've just missed the best thing to do in Portsmouth." And then another one. "Turn around." You know, like when you go to Camden Town and there's a McDonald's, a Burger King and then outside the Burger King, there's a sign. "Why are you going to Burger King? Go to McDonald's." It was like that, so it wasn't great.Kelly Molson: It's quite intense, as well, isn't it, for the visitor?Dominic Jones: Yeah.Kelly Molson: That's a lot of pressure.Dominic Jones: Well, it is and I would do it and I would literally go down and leave, because you've got to leave from the front, and I would put my Mary Rose coat, which I've still got here, and I'd be down the scenic and we'd be... And I remember coaches would turn up and one of the ladies who was fantastic with us, Sandra, she's now one of our Visitor Experience Managers, but she'd jump on the couch and say, "Have you booked your tickets? Where are you going? Can I tell you about the Mary Rose?" And she'd bring whole coaches in. It was hard and it was really... I went to sleep every night easy, because it was so tiring and it wasn't sustainable and we did need to get a deal, and actually, the National Museum of the Royal Navy and the Mary Rose always treated each other with respect, but it was like the Battle of Victory Gate and that's not the way to behave and that's not the long-term way to run a business.Dominic Jones: So what was really great was we've got a deal, we got the ability to sell tickets together and we got the ability to work together and there's some really super talented people in the National Museum of the Royal Navy and in Mary Rose and we did some great things, so when we reopened after COVID, we did this really cool video where we had Henry VIII and we had some of their characters from Warrior and some of their actors all visiting each other's attractions in the lift, wearing face masks, getting hand sanitiser, and it just feels joined up.Dominic Jones: I mean, I've done lots of partnerships in my career. At Merlin, we had a Sea Life in Helsinki, which was a joint venture with a theme park called Linnanmaki. If you ever get to interview this lady who ran Linnanmaki, or she might the CEO there, she was amazing, but we had this joint venture. See, it's really hard in a joint venture because, especially if it's a 50/50 parity decision one, you've got to get agreement and that means that you work really hard on doing the right thing, so what's quite nice is if we were on our own, we probably would've done marketing campaigns and other things which were okay, but because we end up working together and we've got to make sure we get that joint agreement, the results is always way better. It's brilliant. And the customers benefit, because it's one entrance, it's one ticket, there's a lot more value in it, so yeah, it's been really successful.Kelly Molson: I hadn't realised quite how intertwined the organisations were in terms of decision-making and marketing, like you say, and sharing all of those resources. You talked a little bit about the visitor centre. Did you have to change the infrastructure and stuff? Did you have to build new buildings and all of that and agree on that?Dominic Jones: Well, no, they had a big visitor centre because, I mean, they've got a lot more footprint, more attractions, they've got the Warrior, they've got M.33, they've got a Submarine Museum over in Victory and we've got the Mary Rose, which is amazing. And so we had a building called Porter's Lodge, which was here and then there's the gate, and then they had their visitor center and their visitor center was perfect, so we moved in there, but we agreed to make it look and feel like it was Mary Rose and National Museum of the Royal Navy, so we spent a bit of money on the look and feel of it, so that was good and same with the brand and the marketing and making it feel like it was something new, but yeah, so there was a bit of that.Dominic Jones: I mean, in terms of infrastructure, we went with their ticketing system because it made more sense because it would be a bigger cost for them to change. We went with some of the Mary Rose's media buying because, at the time, we were buying media cheaper and better. And actually, now, we're in the process of going to tenders together, so the digital agency, we've done together, the PR agency, we've done together and it's great because it's a bigger portfolio and you get different views, and I always think the best way to run any business, so, for example, the Mary Rose or Thorpe Park or wherever it is, to talk to your customers, to talk to your staff and then, obviously, to talk to the manage experts. And we get that in spades, because we've also got our staff and our customers and our volunteers, but we've got NMRN staff and customers and volunteers and together, we are getting some really cool ideas and things we can do, so it's working well. As you can see, 150% increase in the first year.Kelly Molson: I mean, I've read it with my own eyes.Dominic Jones: And I hope you saw, NMRN, they did a little nice fist bump reply, and it just is in the spirit of it. We are working together and I think that's so important.Kelly Molson: It is massively important. You mentioned something about pricing earlier, and we've spoken about this before, but you said that you did something interesting that you'd implemented that allowed you to grow the yield and the revenue as well. Was this something that you did jointly too?Dominic Jones: Yeah, it was. So we had to come up with a new pricing structure because we were doing something new, so they had, what was it called? Full Navy Ticket, which was for all of their attractions and we had an annual ticket, so when we merged, we had to come up with a new pricing structure and it's a good opportunity to change, and 84% of our business, our revenue comes from tickets, theirs is about, I think, 80% or so, I can't remember, so it's still important to them as well. So we had to get the pricing right and it allowed us to really think about what's the best value for the customer and what's the best thing to do that stops us having to discount heavily?Dominic Jones: So we created a... It's like a decoy pricing model, like supermarkets have been doing it for years, so if you buy one attraction, it's a really bad ticket. I mean, still, a few people buy them, it's a really bad ticket, so it was... I mean, it used to be £18. We put the price up to £24. It used to be, if you bought one ticket, you could visit that attraction all year. You can only visit it once. So we made it a really unattractive ticket, so that's your lower decoy, so the idea of that is you only buy that if all you really want to do is go to the Mary Rose or all you want to go is go to the Victory and if you've just come to see one of those things, that's the sort of money you would pay, it's very competitively priced with other things on the South Coast, so that's what we did.Dominic Jones: And then we created a Three-Attraction Ticket or Three-Ship Ticket, which was slightly more money, so that went up to £39, which was the biggest sort of sting, about a £15 increase, big, big jump. And that was an annual ticket. That was, you could pick your three attractions and visit them all year. And then we did, "But for £5 more, you could have an Ultimate Explorer and have everything including the..." And that sort of, so you've got the lower decoy, which is the single attraction, then you've got the medium decoy, which is three ships, but then you go, "Well, for £5 more, you could do everything."Dominic Jones: And 80% of people do the Ultimate Explorer and they do everything, and it's so good value. I mean, it's less than the price of a football game and football game, 50% of the time, you're disappointed, and you don't get long, do you? It is incredible value and you get to go to all the attractions, you get out on the water, it's brilliant. So we've got that. And then we were going to put in an upper decoy, now, an upper decoy is a premium, really expensive ticket, so for example, we might, "We have, at Mary Rose, you can go into the ship for £300 and have a private experience." And we were going to put that in, but actually, because the decoy system worked so well, we didn't need that so we've just kept it as Single Attraction Ticket, Three-Attraction Ticket and Ultimate Explorer and it's working really, really well.Dominic Jones: So yeah, that's our pricing. And because of that, we don't have to discount because we put all the value and loaded the value in, actually, we don't have to discount. And then, when we do discount, we want to reach the right people, so, for example, we do, between the months of November and February, we do a Loyal and Local campaign where we go out to Portsmouth and Southampton regions and we say, "Bring a bill in and you can get a considerable discount." All year round, we do a discount for people who've got a Portsmouth leisure card, so anyone who's on Universal Credit, so they get 50% off.Dominic Jones: And we do some other really cool community engagement stuff between us with schools and stuff like that, and then if we do do a discount, so discounts are still important, so there's some amazing partners out there, GetYourGuide, Picnic, lots of the providers that really support businesses, Virgin, Ticketdays, all that sort of stuff. But we do it at the right level, so we've got like a playground, so whereas before, we might have been competing against each other, thinking, "Oh, we need to discount by 40% or 50% and then give them extra commission so they push it." We now do it at a really fair level, so there is a bit of a discount, but it's not much.Dominic Jones: And then for the consumer, we want the cheapest, best-value ticket to always be on our website. And we used a couple companies, so we used a company called, they were called Brand Incrementum, they're now called Magic Little Giants, we use them, we use some insight into what previous businesses have done before, but we copied the American Six Flags website model. If you ever want a quick lesson in pricing, just go to Six Flags. Their website is that... I mean, you're into websites, right?Kelly Molson: I am.Dominic Jones: It's the best website for pricing. I love it and I check it nearly every month. It makes me laugh, how focused they are on decoy pricing and how in-your-face they are, but how you don't know it as a consumer unless you know. It's amazing. It drives my family mad. I love it. Anyway. Yeah.Kelly Molson: This decoy pricing, I've never heard that phrase, I've never heard that used in pricing before. This is all new to me.Dominic Jones: It's like supermarkets when you get... And I remember, we've got a local supermarket near us and the guy did, "buy one bottle of wine, get one wine free". And then he had, "or buy one wine for £7 or buy two for £7". We were always going to buy two for £7 or two for £8. It's all that sort of trying to encourage behaviour, but he didn't quite get it because recently, I went in, it was like, "buy one, pay for one" and I was like, "Isn't that... That's the same as normal, yeah?" "Yeah." But he's a nice guy so I bought one. Well, that's my problem.Dominic Jones: But no, it's the same way supermarkets have been doing, where they try with the club card to get you to purchase things, or they're trying to do that, and all we're trying to do is encourage everyone to go for that Ultimate Explorer, which is the best value. It's almost like you can imagine it on the website, it's got a sign saying, "Pick me." So even to the extent we still don't, this day, discount our Single Attraction Ticket on our website. We don't give any discount for it and then we give a £5 discount on the three attractions and £5 on Ultimate Explorer. But yeah, loving the pricing.Kelly Molson: Love this. This is such great insight. Thank you for sharing. This partnership is really intriguing to me because I think it seems like the perfect setup, right? Because you're literally neighbors in the same area, you could make this work really well. What advice would you give to other attractions that are thinking about partnering with other attractions? Like what would be your top tips for people to make this work well?Dominic Jones: I mean, it's really hard. You've got to think about, because often people see it as competitors, but you've got to think in terms of getting the customers or the guests or the consumers, whatever you call them, giving them the best value, and during lockdown, when we were being interviewed and stuff, we'd always say, "Come visit the Mary Rose or come visit..." Once we did the joint venture, "Come visit the Historic Dockyard. But also, if you can't come visit, go visit your local museum, go visit anyone." It's important to share that, and I think there are always benefits of working together, you're always stronger together.Dominic Jones: When I was at Oakwood Theme Park in Wales, amazing theme park, you're in West Wales and we were thinking, "Well, how do we reach further and advertise more?" And actually, we ended up working with a farm, which was a stunning farm that had rides and animals called Folly Farm down the road and we worked, then, with Manor House Wildlife Park and Heatherton, and you actually work together and you can work together and I'd always say, "Try it on something." So try it whether it's an event or try it whether it's a destination marketing campaign. I mean, we're working with the people of Portsmouth, so with... "The people of Portsmouth", that sounds a bit grand. We're working with attractions in Portsmouth on trying to get people into Portsmouth, so we do something with Portsmouth Council where the Spinnaker Tower and D-Day Museum and Mary Rose and National Museum of the Royal Navy and now Portsmouth Historical Dockyard, together, we advertise in London because actually, advertising in London individually is really expensive, but if you do it collaboratively.Dominic Jones: There's lots of ways to do stuff collaboratively and find another angle. So we've got other people on our site that we're not partners with at the moment, so the Portsmouth Naval Base Property Trust, amazing people who run some of the small boats that we did the Gunboat Race with the D-Day veterans on the weekend. Fantastic. So yesterday, we had a really great Volunteers' Tea Party to celebrate the end of volunteer and we had the volunteers from the Property Trust, we had the volunteers from the NMRN, the volunteers from the Mary Rose, there's always some synergy and I would say, in any way, find it.Dominic Jones: Everywhere I've worked, I've tried to get partnerships with local businesses, with other theme parks, with other attractions, because, actually, it's your stronger together, and if you're going, especially, after a local market, because you've always got to love your locals, that's the most important thing. If they see that you actually are the sort of people that work with each other, it makes them almost more proud of you. You remember the Game Makers in the London Olympics in 2012 and how amazing they were and how they did that sort of course where everyone was recommending all this stuff to you, that's kind of what you want, but I would find some common ground, whatever it is.Dominic Jones: Whether it's lobbying, we found common ground at Thorpe Park with other attractions to lobby the government for things, for VAT to level... Or whether it's in Oakwood, trying to get some advertising to get people from Bristol to cross the bridge to come into Wales or whether it's, I'm trying to think, in Amsterdam, we worked, so Madame Tussauds Amsterdam and Dungeons, which I was responsible for, we worked with Heineken because they had this amazing experience and with Tours & Tickets, so we'd make sure that if anyone came to Amsterdam, they came to our attractions. It's those sort of partnerships, finding the common ground and making it work.Dominic Jones: And don't be scared of it, because you are always bigger and better together and customers have so much choice, so working together delivers amazing results. I would never want to go back to not being part of a partnership with the National Museum of the Royal Navy and I would love it if we could do more. We are keen to do more with other attractions in the South to get people to come to the South Coast, to come to Hampshire. But yeah, I would definitely do...Dominic Jones: And also, you get bigger buying power, so say, for example, Merlin are really strong, so they don't necessarily need those with other partners because they can do a campaign in the press, Sun, Days Go Out and you've got all the Merlin attractions, but if you're individual attractions, you can't, so if you do a partnership with your competitors, you can then suddenly say, "Right, well, we want to do a Days Out campaign in the press between all these independent attractions."Dominic Jones: I mean, it's brilliant. I love it and I love, also, this industry, how collaborative especially the heritage side is. You can say, "Oh, I was thinking about doing this. What do you think?" Or, "What do you think about that?" And everyone will share and everyone is almost willing you to be successful. It's crazy, right? It's one of the best industries in the world. If you were in, I don't know, the restaurant business, you wouldn't be doing that, would you? Or another... It's so good. Anyway, hopefully, that answers your question.Kelly Molson: Oh, absolutely.Dominic Jones: I get very passionate about it. I'm so sorry. I love it.Kelly Molson: I'm so glad that you do because it answered my question perfectly and I think you've given so much value to listeners today in terms of all of the things that you've done, I couldn't have asked for a better response. Thank you. It's a big year for the Mary Rose, isn't it? And I think it would be very right that we talk about that. So it's your 40th year celebration this year, isn't it?Dominic Jones: Yeah, 40 years since the raising, so 1982, October. I am obviously older than you so I remember watching it on Blue Peter as a child and it was the world's first underwater live broadcast. It was watched by over 60 million people worldwide. I mean, it was amazing of its time and so yeah, 40 years, and because of that, we've now got the world's biggest Tudor collection of everyday life, there's nowhere else in the world you can get closer to Tudor and we've got the biggest maritime salvation, so we've got a lot of plans to celebrate. Unfortunately, the pandemic got in the way. During the pandemic, I'm not going to lie, it was horrific. There were times when we were drawing a list of who we were going to give the keys to, got really, really bad and it got dark for everyone and every museum, every attraction, every business, I'm not trying to say, "Oh, poor us." Everyone had that tough time.Dominic Jones: But it meant that actually investing, we were going to do another building, we were going to do a whole museum dedicated to the raising and actually, probably one of the best things that came out of it is we didn't because we got the joint venture, which is brilliant, our trading improved, we had a fantastic summer and then we were like, "Right, we should really do something for the 40th anniversary, but we can't afford taking another lease of another building or building another building, so what can we do?" And we managed to come up with a few plans, so the first thing we're doing is we're doing a TV documentary, which is going to be brilliant, coming out in October. Honestly, I've seen, they started some of the filming and the pre [inaudible 00:37:39], it's going to be brilliant.Kelly Molson: Oh, that's so exciting.Dominic Jones: I can't give too much away because we've had to sign something, but it's going to be great. And actually, we even had, because we're responsible for the wreck site, so we had Chris and Alex who helped raise the Mary Rose, our Head of Interpretation, Head of Research, amazing people, they were out diving the other day because we're still responsible for the wreck site and it just gives you goosebumps. I saw the footage and oh, it's amazing. So we got that. We're also building a 4D experience.Dominic Jones: So when we reopened last summer, we opened with this thing called 1545, which was an immersive experience and we wanted to get across the Mary Rose didn't sink on its maiden voyage, it was Henry VIII's ship that he, when he came to the throne, he commissioned two ships, the Mary Rose was one of them, it fought in lots of battles, it had a long life and then sank defending Britain in a battle, by the way, the French who were invading was twice the size of the Spanish Armada, but because history's written by the winners, we don't hear that.Dominic Jones: But amazing, so we did this amazing, immersive experience. We got Dame Judi Dench to do the voice and you feel like you're going to get sunk. Well, the ship does sink and you go under and then you go into the museum and it's so good and we were like, "We want to do something for the end. We want to have a finale that says..." Because the thing about our museum, it's authentic. There's 19,700 artifacts. You can't get that anywhere else. I mean, it's just brilliant. Anyway, so we thought, "How are we going to end this?" And the thing we don't do justice to is the finding, the raising, the excavation, all the divers, there was 500 volunteer divers. From the 1960s, people were looking for it.Dominic Jones: I mean, Alexander McKee, who found it, was on the news and people would say... It was like an Indiana Jones movie, they were saying, "Oh, he's never going to find it." And other people were looking, the Navy were looking and there was a bit in Indiana Jones where they got the map the wrong way around and all of that. Brilliant. So they found the Mary Rose and then they got Margaret Rule who was this amazing lady who had, when she went to university, I think she didn't get a place at university at first because she was a woman and this is amazing, today's day story, and she didn't dive, she was an archeologist. And then she said, "I'm going to dive." Taught herself to dive and without her, this museum, the Mary Rose wouldn't be here, so Alexander McKee, Margaret Rule, two amazing people, both of them...Kelly Molson: What a woman.Dominic Jones: Yeah, what a woman, but both of them, both of them, without them, we wouldn't be here. So we want to tell their story, but also, we want to put the guests and the visitors to what it's like to dive, so with a mixture of real-life filming, footage from these 500 volunteer divers, outtakes from the Chronicle programs that are on the BBC, including, if we can get it to look right, even His Royal Highness, Prince Charles diving. It is stunning.Dominic Jones: So we're going to take the guests on a bit of a pre-show with the history, then they're going to get into the 4D theater and it'd be like you were boarding a red, going out to the wreck site, there'll be a dive briefing, you'll have the wind in your hair, the seats will be buzzing, but I'm hoping it's this good. I better ring the people after this [inaudible 00:40:38].Kelly Molson: You're really building it up, Dominic.Dominic Jones: Yeah. Well, it better deliver. No, they're brilliant. Figment are amazing. They're so good. So you get in there and then you dive and then you go down and you see what it's like to be under the water. The Royal Engineers were involved, the divers were involved and then you'll be there when the Mary Rose is raised, we're even going to recreate the moment where it... Oh, it'll be brilliant.Dominic Jones: So in answer to your question, we're doing a documentary and a 4D experience, and we've got anniversary lectures so if you're around in October, come and get involved. We've got a lot of people, from historians to divers to... Just talking about the relevance of the Mary Rose and the history of it, and also the diving, and we've got a new coffee table book coming out, so we've got lots and lots and lots going on.Kelly Molson: Oh, my goodness. It's all going on.Dominic Jones: And if we'd have done it the old way, if we'd have done it with a new museum and a new building, I don't think it would've been as good. I mean, I joined the Divers' Legacy group, so about 150 of the divers, on a Zoom call a few weeks ago and it's just, it takes you... These people, who, some of them are retired now or bear in mind this was 40, 50 years ago and hearing their stories and it's living history and it's so important that we tell these stories and capture them now, because in 50 years, they won't be here, and part of our responsibility, our charity objectives, if you like, is to tell the story and forever, and I think that bit of the story's missing, so if that's one thing that we do while I'm at the Mary Rose, I'll be really proud.Kelly Molson: Ah, that is wonderful. And it is [inaudible 00:42:12].Dominic Jones: You have to come, right? You're going to have to come.Kelly Molson: Well, this is the question. When do I need to come to experience everything that you've just sold to me? Because I am sold.Dominic Jones: Yeah. You probably want to come after our anniversary, because we're hoping to launch all this around that time, which is in October, which is, now, this is an interesting one because this was a good conversation with our trustees and our board. "Do you want to launch something in the off-peak period? Don't you want to launch it at Easter or the summer or..." And my view is we should launch it because it's the right thing to do and we're launching this in October because it's a legacy, we want the divers there, we want as many of them there as possible and it's going to be at the Mary Rose forever. This is the ending to the Mary Rose Museum. So it's not like we're launching something for Easter or summer, so we are going to launch it in October, so I'll let you know the details, come and get involved.Kelly Molson: All right, absolutely. I am there. If it's as good as what you've just described, then it's going to be one amazing day out.Dominic Jones: It'd be better. And then, and final thing, sorry, which we're not doing, but I wanted to do is we've still got some of the Mary Rose down in the ocean, so one day, I'd like to bring that back up. I don't think I'll be here to do that because it's probably be in 15 years' time or something because we need to raise a lot of money and do that, but we want to bring the rest of her back up or whatever's left down there back up, and that's quite exciting because our story continues. We still do research.Dominic Jones: We did this fantastic piece of research on skeletons, on human remains. It's a really cool diversity story. Out of the eight skeletons, one was Spanish, one was Venetian, two were North African, second generation, not slaves, a real diversity story in Tudor England. Amazing. Maybe the Victorians whitewashed history. Who knows? But what a great story. And we keep learning and we've got this amazing team of curatorial staff and all of our staff, from the maintenance to the visitor staff to the volunteers and every day, we learn something new, so [inaudible 00:44:03] we want to do. And then, at some point... Have you seen The Dig on Netflix?Kelly Molson: Yes. Yes.Dominic Jones: Great film.Kelly Molson: So good.Dominic Jones: Great film, but I want to write to Netflix to do The Dive. Can you imagine? This story about human endeavor with the Mary Rose? It'd be amazing, so we'd like to do that as well at some point, but we just don't have enough hours in the day, right?Kelly Molson: No. Just add it onto that long list of stuff.Dominic Jones: Yeah.Kelly Molson: Wow. Thank you.Dominic Jones: So if you know anyone in Netflix, let us know, or if anyone from Netflix is listening, get in touch, we want to do that. It'd be cool.Kelly Molson: I would love it.Dominic Jones: I've already casted.Kelly Molson: If someone from Netflix was listening, that would be incredible. Who have you casted?Dominic Jones: Well, so local, because you've got to get local, so for Margaret Rule, I reckon Kate Winslet, she'd do a good job. Great actress. I mean, we've already got Dame Judi Dench, so the same sort of caliber in our 1545 experience, and then also another local who could bring the Alexander McKee, Kenneth Branagh, but to be honest with you, Netflix can do all of that, because let's be honest, I'm not going to make movies, am I? I'm running a museum. But I just think it'd be really cool. It'd be really cool.Kelly Molson: I don't think there's anything that you couldn't do, Dominic, to be honest, after this podcast, so who knows?Dominic Jones: It'd be really cool. Yeah, who knows?Kelly Molson: All right, last question for you, a book that you love that you'd recommend to our listeners?Dominic Jones: I love this question and I really struggled, so I went back and thought about a work example, because I think that's probably more useful, so in all of my career, I've come across lots of people who talk about strategy and I have my own view on what strategy is, but there are lots of books you can read about strategy and there's only one book, in my opinion, that is worth reading and it's this, Good Strategy/Bad Strategy. Hopefully, it's still in print. It is the only book to read on strategy. It's the best book I've... And without this book, I don't think I would've been able to do half the stuff that I've done, because it's all about how you formulate your decisions, how you make your decisions, what the outcome is, it's about execution, it's about everything that, for me, you need to be successful, so I recommend this book. Really good book.Kelly Molson: Good Strategy/Bad Strategy. I have not read that book, but I feel like that's going to go...Dominic Jones: You should read it.Kelly Molson: Yeah, that's going to go top of my pile. All right, listeners, if you want to win a copy of this book, as ever, if you just go over to our Twitter account and you retweet this podcast announcement with the words, "I want Dominic's book." And then you will be in with a chance of winning it. Oh, my goodness. I have had such a good time listening to you today. Thank you so much for coming on and sharing. It's been so valuable. Yeah, that's blown me away today. I'm very excited about coming to visit and thank you for sharing the insight into your partnerships.Dominic Jones: Yeah. Absolute pleasure. And thanks for being kind with the icebreakers, you're going to get the rubber, that's going to your collection.Kelly Molson: Oh, yay. A rubber rubber.Dominic Jones: Because I was really upset that you've got a rubber collection without the Mary Rose. That actually hurt my feelings. It hurt my feelings.Kelly Molson: Well, I'm sorry, I've never actually visited the Mary Rose.Dominic Jones: Well, we're going to put that right.Kelly Molson: We are going to change this, aren't we? So yeah, I'm sorry. I will come and get my rubber in-person, then. Don't post it to me. I'll come and get it in-person when I come and visit.Dominic Jones: Yeah, let's do that. Thank you. Keep it up.Kelly Molson: Thanks for listening to Skip the Queue. If you've enjoyed this podcast, please leave us a five-star review. It really helps others find us. And remember to follow us on Twitter for your chance to win the books that have been mentioned. Skip the Queue is brought to you by Rubber Cheese, a digital agency that builds remarkable systems and websites for attractions that helps them increase their visitor numbers. You can find show notes and transcriptions from this episode and more over on our website, rubbercheese.com/podcast.