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Most believe transformation begins with the latest tech stack or AI use case.The assumption? If you move fast and automate early, you'll outpace the market.But that belief can quietly derail even the best initiatives.In reality, starting with expensive technology layered on top of a poor process doesn't always accelerate change—it can even multiply dysfunction. As John puts it (a phrase that has stuck with him for years which he originally heard at a conference):PP + ET = EPPPoor Process + Expensive Technology = Expensive Poor Process.Real transformation demands a shift in mindset:Before aligning on tools, align on the problem. Get obsessed with understanding it. Involve stakeholders in mapping it. Only then will your solution earn buy-in—from boardroom to end user.John Adjami, IT Business Partner at Merck, shares how this problem-first approach helped him lead 50+ initiatives across global procurement, finance, and shared services—without losing trust, focus, or momentum.
What do procurement specialists really do? How does the practice fit into the function of modern government operations? Academy Fellow David Gragan, former Chief Strategic Operations Officer at the National Association of State Procurement Officials (NASPO), and Angela Shell, Chief Procurement Officer of the California Department of General Services, help us demystify the world of procurement. With everything from emergency management to the construction of roads, schools, and hospitals, you'd be surprised how much requires a procurement specialist, and these experts are here to tell us why. Management Matters is a presentation of the National Academy of Public Administration produced by Lizzie Alwan and Matt Hampton and edited by Matt Hampton. Support the Podcast Today at: donate@napawash.org or 202-347-3190Episode music: Hope by Mixaund | https://mixaund.bandcamp.comMusic promoted by https://www.free-stock-music.comFollow us on YouTube for clips and more: @NAPAWASH_YT
In procurement, tight control over external spend is a golden rule for cost savings. But what would happen if leaders loosened the reins? Malik Akhtar, Chief Procurement Officer at Bayer Consumer Health, tells Zero100 VP, Research Geraint John how the company's "Freedom to Spend Smartly" strategy is putting buying power in the hands of non-procurement users while keeping spend and supplier numbers in check.The why and the how of Freedom to Spend Smartly (00:56) Initial concerns and selling the policy to the CFO (3:20)Managing governance and non-compliance (4:24) How AI is helping procurement leaders and rookie requisitioners (5:22) Decreasing costs, frictionless service, and other early benefits (7:09) Rethinking procurement skills, responsibilities, and incentives (11:28)What's next for Freedom to Spend Smartly (15:18)
What if the secret to resilient procurement leadership starts with daring to be vulnerable?In this episode, host Martina Buchhauser speaks with Dieter Dehoorne, Group Senior Vice President and CPO of Global Procurement at Vestas, about the human side of transformation, and what it takes to lead through uncertainty.Dieter shares his leap from Volvo to Vestas, navigating a new industry amid global crisis, and the moment he began to question his leadership for the first time in decades. His story doubles as a playbook: how to stay the course by building a strong team, leading with authenticity, and anchoring the function in trust, strategy, and partnership.You'll learn:1. Why vulnerability can be a leadership strength in complex environments2. How to build a high-performing team after a crisis of trust3. Dieter's strategy to stay the course: team, clarity and partnerships4. How to create impact by reducing complexity and strengthening collaboration5. Why modern procurement needs early and deep supplier collaboration___________Get in touch with Dieter Dehoorne on LinkedIn: https://www.linkedin.com/in/dieter-dehoorne-48885623/___________About the host Martina Buchhauser:Martina Buchhauser is a global leader with extensive knowledge of the automotive industry, and its shift towards sustainable technologies and low-carbon business practices. Her leadership journey includes executive roles in Global Procurement and Supply Chain Networks at General Motors, MAN, BMW, and Volvo Cars, where she served as Chief Procurement Officer and on the management board. She is a senior advisor at H&Z Management Consulting and a non-executive director on several company boards. Martina enjoys hiking, golfing, and skiing, and values time with her family and friends from around the world. She is passionate about leadership and actively engaged in developing and promoting talent.Get in touch with Martina Buchhauser on LinkedIn: https://www.linkedin.com/in/martina-buchhauser/ ___________The Procurement Initiative Leaders Podcast is powered by H&Z Management Consulting in collaboration with SAWOO.
There's always been procurement in supply chains — but today's CPO is a whole different animal.
This podcast is brought to you by Outcomes Rocket, your exclusive healthcare marketing agency. Learn how to accelerate your growth by going to outcomesrocket.com A robust governance structure, strong clinical relationships, and a focus on people are crucial for achieving supply chain excellence in healthcare. In this episode, Conrad Emmerich, Chief Procurement Officer and Senior Vice President of Supply Chain Management at Advocate Health, shares how his organization consistently earns recognition from Gartner for supply chain excellence. He explains that their clinically driven decision-making is supported by a robust governance structure involving over 450 team members across all levels. Conrad emphasizes the importance of developing and empowering their people and highlights their digital transformation, including a unified ERP system and advanced analytics that were crucial during Hurricane Helene. He concludes by stressing the growing need for supply chain leaders to be strategic, expert contributors within their organizations. Tune in and learn how these strategies improve patient outcomes, manage costs, and drive innovation! Resources: Connect with and follow Conrad Emmerich on LinkedIn. Follow Advocate Health on LinkedIn and explore their website.
On this episode of the “Gen AI Breakthrough” podcast, Associate Principal, Nic Walden interviews Chief Procurement Officer, Alex Farrow of the Kindred Group to discuss the impact of artificial intelligence (AI) on the digital gambling industry. Alex shares insights into how the Kindred Group leverages AI to enhance efficiency, improve decision-making and automate processes within their operations. The conversation also highlights the challenges and opportunities associated with integrating AI in procurement and contract management.
"If you can't understand how procurement affects the ultimate end users in your organization, whether it's a state prison, or whether it's a manufacturing facility in Germany, then you're abdicating your role, you're just a robot. And that's why procurement has a superpower." - David Yarkin, CEO, Procurated Long before "DOGE" became a buzzword in government efficiency, the state of Pennsylvania led a pioneering strategic procurement transformation that saved taxpayers millions… $140 million to be exact (and on a recurring basis, at that). The key to their success wasn't just smart buying strategies, but highly effective communication that helped secure executive support and turn resisters into supporters. In this episode of Art of Procurement, Philip Ideson speaks with David Yarkin, CEO of Procurated and former Chief Procurement Officer for the Commonwealth of Pennsylvania. David brings a unique perspective influenced by his background as a former press secretary and in procurement leadership. In this episode, David shares how he led Pennsylvania to unprecedented savings through strategic sourcing initiatives and a powerful approach to communication: How to build support for procurement transformation, even against significant resistance, while also staying aligned with company leadership Why supplier performance management should be a high priority for procurement and how a lack of visibility into early warning signs can lead to major failures How procurement leaders can break through organizational barriers by getting out from behind their desks and experiencing operations firsthand Links: David Yarkin on LinkedIn Pennsylvania Did DOGE Before Elon Musk Made It Cool Subscribe to This Week in Procurement Subscribe to Art of Procurement on YouTube
E&I Host: Eric Frank, E&I CEOGuest: Greg Shabram, Chief Procurement Officer, University of OregonWith financial pressures mounting on educational institutions, how can procurement teams navigate today's challenges? In this episode of Cooperatively Speaking, Eric Frank, CEO of E&I, is joined by Greg Shabram, Chief Procurement Officer at the University of Oregon, to explore the trends driving uncertainty in the sector. They discuss how cooperative procurement can be a flexible tool to help institutions tackle rising costs, regulatory pressures, and financial strain. Greg shares his insights on why E&I's member-owned approach provides unique value and flexibility to procurement leaders. Cooperatively Speaking is hosted by E&I Cooperative Services, the only member-owned, non-profit procurement cooperative exclusively focused on serving the needs of education. Visit our website at www.eandi.org/podcast.Contact UsHave questions, comments, or ideas for a future episode? We'd love to hear from you! Contact Cooperatively Speaking at podcast@eandi.org. This podcast is for informational purposes only. The views expressed in this podcast may not be those of the host(s) or E&I Cooperative Services.
“For anybody getting into the CPO role, whether internal or external, you ultimately have to start with your own assessment of the organization and quickly come up with what your priorities are.” – Darshan Deshmukh, President at ProcureAbility The role of Chief Procurement Officer has changed significantly over the last decade, with the focus shifting primarily from cost savings to value generation. In this Art of Procurement podcast episode, Philip Ideson talks with Darshan Deshmukh, President at ProcureAbility, about why CPOs need to strike the right balance between their ability to influence and their technical expertise. Darshan has extensive experience working with procurement leaders across multiple industries, and in this episode, he lays out a structured approach newly-minted CPOs can take in their first 100 days to set themselves and their teams up for success. Understanding business priorities, creating strong stakeholder relationships, and aligning procurement's initiatives and processes with organizational goals should all be top priorities. Philip and Darshan explore: How the CPO role has evolved over time, including strategic priorities and reporting and incentive structures How CPOs can drive positive change by balancing speed with purpose-driven change management, all while preserving critical stakeholder relationships The features of a practical process and organizational framework that CPOs can establish in their first 100 days Links: Darshan Deshmukh on LinkedIn Overcoming Procurement's Fear of AI Subscribe to This Week in Procurement Subscribe to Art of Procurement on YouTube
Learn how to reach the C-suite from women who've led the way in the chemical industry. Victoria Meyer hosts an enlightening panel discussion featuring Kristen Corbitt, President and CEO of Mays Chemical, a Ravago Company; Angie Griffin, Chief Commercial Officer of Third Coast; and Emelia Nosser, Chief Procurement Officer of Pactiv Evergreen. These leaders share their unique paths, highlighting pivotal moments and the choices that propelled them to the top. From temporary roles to leadership positions, their stories underscore the significance of adaptability, resilience, and the power of saying yes even when the path is uncharted.The discussion explores navigating significant career transitions, balancing professional and personal lives, and addressing biases in the industry. The panelists reveal invaluable insights on maintaining positivity amidst change, the importance of seeking opportunities that leverage one's strengths, and fostering a supportive environment for both personal and career growth. Aligning leadership values with company culture and embracing change are emphasized as key elements in achieving sustained success in the dynamic landscape of the chemical industry. Join us on this week's episode to learn more about these topics:Origin stories and pivotal career momentsAdapting to change and transition in the chemical industryImpact of bias in the industryBalancing career and familyLeadership advice for early to mid-career professionalsKiller Quote: "Change is inevitable whether or not you're bouncing from one company to another or one role to another. Take in all you can from each of those experiences, making sure that you're learning from each, knowing that everything is temporary." - Angie Griffin
In this next episode of The Heidrick & Struggles Leadership Podcast, Heidrick & Struggles' Jarrad Roeder and Jennifer Streitwieser speak to Clint Grimes, the chief procurement officer at Capital One. Grimes shares his perspective on how the role of procurement is evolving and the implications that evolution has for the skills and capabilities needed by procurement leaders and professionals. He also shares his insights on the role of culture in broader strategic shifts and how leaders can build and maintain a healthy, high-performance organizational culture. Hosted on Acast. See acast.com/privacy for more information.
Here, Angela Shell dives into ways to make procurement more efficient, sustainable, and inclusive. She covers how technology is improving transparency, strategies for choosing eco-friendly products, and ways to get the most value from group purchasing agreements. Angela also looks at how to create more opportunities for diverse suppliers, like small and minority-owned businesses, and explores innovative bidding methods, such as reverse auctions, to streamline procurement. Angela Shell, Chief Procurement Officer, Department of General Services (DGS) For more great insights head to www.PublicSectorNetwork.co
In this episode of The Modern Hotelier, we welcome Caroline Tissot, Chief Procurement Officer at Accor, for an eye-opening conversation on procurement, sustainability, and the evolving landscape of the hospitality industry.Caroline shares her journey from consulting to leading procurement at one of the world's largest hotel groups, giving insights into how Accor is driving sustainable practices, eliminating single-use plastics, and optimizing supply chains globally.We also dive into: How procurement is shaping the future of hospitalityChallenges and successes in sustainability initiativesEmerging trends like AI and carbon footprint reductionCaroline's personal career advice for aspiring C-level executivesWhether you're a hotelier, industry leader, or just passionate about the future of hospitality, this episode is packed with valuable takeaways.Watch the FULL EPISODE now and elevate your industry knowledge: https://youtu.be/k4NPGpoCmWwJoin the conversation on today's episode on The Modern Hotelier LinkedIn pageThe Modern Hotelier is produced, edited, and published by Make More MediaLinks:Caroline on LinkedIn: https://www.linkedin.com/in/caroline-tissot-0a8955/Accor: https://group.accor.com/For full show notes head to: https://themodernhotelier.com/episode/136Follow on LinkedIn: https://www.linkedin.com/company/the-...Connect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil...
Negotiate Anything: Negotiation | Persuasion | Influence | Sales | Leadership | Conflict Management
Request A Customized Workshop For Your Company In this episode, Craig Reed, Chief Procurement Officer for Corteva Agriscience, discusses procurement negotiations strategies Follow Craig on LinkedIn Contact ANI Request A Customized Workshop For Your Company Follow Kwame Christian on LinkedIn The Ultimate Negotiation Guide Click here to buy your copy of How To Have Difficult Conversations About Race! Click here to buy your copy of Finding Confidence in Conflict: How to Negotiate Anything and Live Your Best Life!
Request A Customized Workshop For Your Company In this episode, Craig Reed, Chief Procurement Officer for Corteva Agriscience, discusses procurement negotiations strategies Follow Craig on LinkedIn Contact ANI Request A Customized Workshop For Your Company Follow Kwame Christian on LinkedIn The Ultimate Negotiation Guide Click here to buy your copy of How To Have Difficult Conversations About Race! Click here to buy your copy of Finding Confidence in Conflict: How to Negotiate Anything and Live Your Best Life!
“No matter how strong or how solid your foundations might be, the environment in which we operate is changing at such a pace that if we do not evolve with it, we will become obsolete.” - Sebastien Bals, EVP, Chief Procurement Officer at Merck Group As technology – AI in particular – continues to transform the way we work and live, the future of procurement hangs in the balance. In this episode, Philip Ideson and Sebastien Bals, EVP and Chief Procurement Officer at Merck Group, talk about the “two roads” facing procurement: one, defined by opportunity, innovation, and transformation, and the other marked by disruption, outdated roles and practices, and far more uncertainty. They confront the larger, existential questions that keep many procurement leaders up at night, while recognizing that procurement's willingness to adapt and adjust could be the very skills that keep them from traveling down the path to extinction. They also discuss: Overcoming procurement's inferiority complex and demonstrating value in new digital contexts How procurement can keep and leverage that long-coveted “seat at the table” they now enjoy Securing procurement's future in an increasingly digitized, AI-powered world Links: Sebastian Bals on LinkedIn Subscribe to This Week in Procurement Subscribe to Art of Procurement on YouTube
In this episode of The CX Tipping Point Podcast, Martha Dorris interviews three former senior federal executives who have led during presidential transitions. They discuss the ongoing emphasis on customer service and experience over the years, highlighting advancements made in the last two administrations. However, challenges remain, as not all agency personnel fully embrace the concept of customer experience, which ultimately revolves around effective mission delivery. As we approach the election and the subsequent transition, the conversation emphasizes the importance of managing this uncertain period, especially in relation to national security.In this episode, Martha talked to:Greg Giddens, Partner, Potomac Ridge Consulting, formerly the Chief Procurement Officer at the Department of Veterans Affairs and many other federal agenciesTim Horne, Executive Vice President, Boyd Watterson Asset Management, formerly Acting Administrator, GSA as well as other positions at GSA; Federal Lead for two Presidential TransitionsJim Williams, President, Jim Williams Consulting, LLC and formerly Acting Administrator and Commissioner of the Federal Acquisition Service at GSAPolitical appointees and career public servants must collaborate closely to fulfill the government's mission and the goals of each administration. Their interdependence is crucial. During the discussion, it was highlighted that customer experience principles can be applied to the transition process. Key topics covered include:The transition process steps, from pre-election through the inaugurationGuidance for career public servants on preparing for an upcoming election and transitionStrategies for managing staff as they transition from one administration to onboarding the new oneClarifying misconceptions about the transition processProven practices from past transitions that can be beneficial.Whether you are a career public servant, political appointees or contracts, there will be something that you learn to make this process simple, seamless and gracious.Thank you for listening to this episode of The CX Tipping Point Podcast! If you enjoyed it, please consider subscribing, rating, and leaving a review on your favorite podcast platform. Your support helps us reach more listeners! Stay Connected: Follow us on social media: LinkedIn: @DorrisConsultingInternational Twitter: @DorrisConsultng Facebook: @DCInternational Resources Mentioned: Citizen Services Newsletter
“I'm madly passionate about procurement because I think it's a hidden gem of the corporate world, and it's a magical field for problem solvers.” - Natasha Gurevich, Founder and CEO of Candor Procurement Natasha Gurevich, Founder and CEO of Candor Procurement, has a long track record of procurement leadership under her belt. Most recently, she was the first Chief Procurement Officer at Nike, and, before that, VP of Global Procurement at Salesforce. She has also enjoyed procurement leadership roles at McKesson, Paypal, Gap, and Visa. In this episode, Philip Ideson talks with Natasha about her journey to becoming one of procurement's most well-known change agents and how her decades of experience in leadership roles have shaped her approach to driving change at scale. Natasha shares her perspectives on: How to create change without causing too much disruption, fear, or resistance Adopting a specific, repeatable methodology to change in order to balance wider business goals with individual needs and concerns The ways procurement needs to evolve and improve, starting with a recognition that category management will be the #1 driving factor for success in the future Links: Natasha Gurevich on LinkedIn Subscribe to This Week in Procurement Subscribe to the AOP YouTube channel
Transforming procurement in a time of disruption requires both innovation and leadership. On this episode, Dwight Jacobs, Senior Vice President, Supply Chain and Chief Procurement Officer of Duke Energy, joins host Sagi Eliyahu. Dwight shares valuable insights into navigating the evolving world of procurement and supply chain management, emphasizing the importance of long-term strategies, partnerships and resilient systems. Key Takeaways:(02:57) Duke Energy's clean energy transition is heavily dependent on long-term supply chain partnerships.(05:00) The importance of building resilient supply chains by adding more suppliers and increasing competition.(08:21) Leadership is portable, and servant leadership plays a crucial role in team success.(10:00) The "Crew, Mission, Me" philosophy emphasizes putting the team first to achieve organizational goals.(12:30) How Duke Energy's in-house technology, Scout, optimizes supply chain material tracking and labor efficiency.(14:35) The importance of data analytics for predictive decision-making in supply chain operations.(16:50) The need to embrace generative AI while maintaining the human aspect in procurement.(18:23) The best career advice Dwight received: helping peers succeed ultimately leads to personal success.Resources Mentioned:Dwight Jacobs - https://www.linkedin.com/in/dwight-jacobs-/Duke Energy | LinkedIn - https://www.linkedin.com/company/duke-energy-corporation/Duke Energy | Website - https://www.duke-energy.com/This episode is brought to you by Tonkean.Tonkean is the operating system for business operations and is the enterprise standard for process orchestration. It provides businesses with the building blocks to orchestrate any process, with no code or change management required. Contact us at tonkean.com to learn how you can build complex business processes. Fast.#Operations #BusinessOperations
Welcome to "Meeting of the Minds - The Legal AI Podcast," brought to you by Evisort. In this episode, Memme and Hal sit down with Harold Wu, Chief Procurement Officer at T. Rowe Price, to explore the critical intersection of legal and procurement functions in the asset management industry. Harold shares his insights on the complexities of vendor contract management, emphasizing the delicate balance between legal precision and commercial practicality. He highlights how procurement serves as a bridge between the business's urgency and legal's cautious rigor. If you're interested in learning how AI-driven tools like Evisort are transforming procurement processes, making contract management more efficient, and enhancing collaboration between legal and procurement, this episode is a must-listen. Theme music: "Load" Copyright © 1996 by Hal Marcus.
E&I Host:Matt Levine, E&I Category Marketing ManagerGuest:Barry Swanson, Chief Procurement Officer, University of Kentucky In the first episode of Cooperatively Speaking's "From the Desk of" series, Matt Levine interviews Barry Swanson, Chief Procurement Officer at the University of Kentucky. Barry discusses his career journey from law school to higher education procurement and shares insights on key priorities like the university's construction budget, healthcare spending, and economic engagement. He highlights the impact of procurement decisions on both the university and the state, the shift toward a service-oriented model, and the potential influence of AI. Barry also offers advice for young professionals and shares his outlook on upcoming trends in procurement. Cooperatively Speaking is hosted by E&I Cooperative Services, the only member-owned, non-profit procurement cooperative exclusively focused on serving the needs of education. Visit our website at www.eandi.org/podcast.Contact UsHave questions, comments, or ideas for a future episode? We'd love to hear from you! Contact Cooperatively Speaking at podcast@eandi.org. This podcast is for informational purposes only. The views expressed in this podcast may not be those of the host(s) or E&I Cooperative Services.
With over 25 years at Unilever, Willem Uijen brings a wealth of experience, having worked across the globe in various supply chain roles before transitioning to procurement. As our first Chief Procurement Officer guest on the show, Willem offers unique insights into the challenges and strategies of managing commodities on a global scale, touching on topics like sustainability, supply security, and managing volatility in today's markets. Tune in for an engaging conversation with one of the top leaders in the FMCG industry.
In this podcast episode, Dawn Tiura of SIG interviews Nathan Haydn-Myer, the Chief Procurement Officer for VSP Vision. Nathan gives a sneak peek into his upcoming general session taking place on October 8th at the Omni Rancho Las Palmas Resort and Spa in Palm Desert, CA. They discuss the importance of earning a seat at the table rather than asking for it. Nathan emphasizes the need for procurement professionals to focus on bringing value to their stakeholders and understanding their needs. They also discuss the power of influence and the role of procurement in driving real change within an organization. Nathan shares his experience in transforming the perception of procurement and earning the respect of business partners. Join Nathan Haydn-Myer on October 8th at the 2024 Fall Global Executive Summit.
On this week's episode, host Sagi Eliyahu welcomes Nathan Haydn-Myer, Senior Director and Chief Procurement Officer at VSP Vision. Nathan discusses his journey into procurement, the importance of adding value and the impact of AI on procurement.Key Takeaways:(01:02) Accidental entry into procurement from marketing.(03:07) Strategic shift in VSP's procurement.(09:10) Importance of research in understanding stakeholders.(10:16) Achieving small wins with pro- and anti-procurement groups.(12:17) Aligning procurement activities with business needs.(18:04) AI's impact on automating routine tasks.(19:00) Identifying and focusing on value-add tasks.(24:05) Adapting procurement strategy based on company size.(26:00) Leadership through asking questions to foster critical thinking.Resources Mentioned:Nathan Haydn-Myer - https://www.linkedin.com/in/nathanhm/VSP Vision | LinkedIn - https://www.linkedin.com/company/vsp-vision/VSP Vision | Website - https://www.vsp.com/CEB Business Alignment Survey - https://www.gartner.com/Lean Six Sigma - https://www.sixsigmaonline.org/This episode is brought to you by Tonkean.Tonkean is the operating system for business operations and is the enterprise standard for process orchestration. It provides businesses with the building blocks to orchestrate any process, with no code or change management required. Contact us at tonkean.com to learn how you can build complex business processes. Fast.#Operations #BusinessOperations
On this week's episode, host Sagi Eliyahu welcomes Michael Van Keulen, Chief Procurement Officer of Coupa Software. Michael discusses the transformative power of technology in procurement and how it can drive efficiency and innovation.Key Takeaways:(1:05) Leveraging automation can significantly increase procurement efficiency.(3:45) Data analytics are critical in making smarter procurement decisions.(7:20) Building resilient supply chains helps withstand disruptions.(11:30) Enhancing supplier relationships through innovative technologies.(15:10) Strategic procurement is vital for driving business value.(18:40) Advanced technologies empower procurement teams to achieve more.(22:05) Sustainable procurement practices impact overall business strategy.Resources Mentioned:Michael Van Keulen - https://www.linkedin.com/in/michaelvankeulen/Coupa Software | LinkedIn - https://www.linkedin.com/company/coupa-software/Coupa Software | Website - https://www.coupa.com/This episode is brought to you by Tonkean.Tonkean is the operating system for business operations and is the enterprise standard for process orchestration. It provides businesses with the building blocks to orchestrate any process, with no code or change management required. Contact us at tonkean.com to learn how you can build complex business processes. Fast.#Operations #BusinessOperations
International business leader Hans Melotte has over 30 years of experience that combines global P&L accountability with functional leadership expertise across supply chain, procurement, technology, and sustainability. Hans is originally from Belgium, where he began his career in CPG at Procter & Gamble. Hans then spent over 20 years at Johnson & Johnson in the United States where he ultimately served as the Chief Procurement Officer before moving into food and beverage retail at Starbucks. Hans retired from his role as President of Global Channel Development at Starbucks in 2022 and is now focused on giving back as an adviser and mentor. Hans and Roy discuss what it takes to be a modern supply chain leader, the lessons Hans learned working with some of the largest brands in the world, the differences between North American and European business cultures, and much more.Highlights from our conversation include:Factors that influenced Hans's approach to leadership (5:07)CPG experience at P&G and J&J versus retail experience at Starbucks (6:48)Differences between American and European business cultures (11:38)His motivation to change industries and roles (15:09)Assessing and developing the capabilities of teams (18:06)The value of authentic leadership (21:06)Hans's hiring strategy (22:40)Qualities that Hans looks for in fellow leaders and teammates (24:51)Incorporating stakeholders/partner perspectives into the recruitment process (27:42)Authentic interviewing and talent evaluation (29:02)Essential qualities of a successful supply chain leader (32:26)The importance of being in the moment (38:15)Visit HowIHire.com for transcripts and more on this episode.Follow Roy Notowitz and Noto Group Executive Search on LinkedIn for updates and featured career opportunities.Subscribe to How I Hire:AppleSpotifyAmazon
This is Superlative: A Podcast about watches, the people behind them, and the worlds that inspire them. This week on the Superlative Podcast, host and aBlogtoWatch Founder Ariel Adams is joined by Adrian Taskin, the Chief Procurement Officer at Luxury Bazaar. As the show begins, Ariel has Adrian describe all of his different duties and titles at Luxury Bazaar and Adrian elaborates on how their salespeople have to wear a few different hats at the company. Adrian talks about the impact of social media on the sales industry and how crucial of a tool it is for businesses to get their voice and story to customers today. Ariel touches on the skill of public speaking and how it has now shifted to the medium of social media, and Adrian talks about some of the different shows and programs that Luxury Bazaar offers such as their Gray Market Podcast on YouTube (Linked Below). As they continue to elaborate on the importance and impact of social media, Ariel asks about the feedback and outreach that they see when promoting or focusing on smaller brands and models as opposed to the more mainstream names of the industry. The two talk about the effect that hands-on experiences have for customers and how the industry can begin to prioritize and implement that experience for consumers. As the show comes to a close, Ariel has Adrian dive into some of the sales programs and options that are available to customers at Luxury Bazaar, and what kind of customer is best served by Adrian and the rest of the team. To stay connected with Adrian and Luxury Bazaar:- Links for LB - https://linktr.ee/luxurybazaar - Social Media Accounts - https://www.instagram.com/adriantaskin/ https://www.instagram.com/luxurybazaarofficial/ - YouTube - https://www.youtube.com/c/LuxuryBazaar SUPERLATIVE IS NOW ON YOUTUBE! To check out Superlative on Youtube as well as other ABTW content:- YouTube - https://www.youtube.com/@ablogtowatch To check out the ABTW Shop where you can see our products inspired by our love of Horology:- Shop ABTW - https://store.ablogtowatch.com/To keep updated with everything Superlative and aBlogtoWatch, check us out on:- Instagram - https://www.instagram.com/ablogtowatch/- Twitter - https://twitter.com/ABLOGTOWATCH- Website - https://www.ablogtowatch.com/If you enjoy the show please Subscribe, Rate, and Review!
At the heart of The Prophets' vision are “The 24 Essential Supply Chain Processes.” What are they? Find out, and see the future yourself. Click here In the latest episode of the Auto Supply Chain Profits podcast, hosts Terry Onica and Jan Griffiths interview Carrie Uhl, who is the Chief Procurement Officer at Danaher Corporation. Carrie shares her extensive knowledge and experience in the automotive and healthcare industries, helping to bridge the gap between these two seemingly different sectors.Carrie's journey from Magna to GE Healthcare and now Danaher shows how versatile supply chain expertise can be. Despite the differences in products, the core challenges remain consistent—such as security of supply, cost reduction, talent acquisition, and digitalization.Technology plays a significant role in both industries. Carrie talks about how it enables communication and process adoption and facilitates lean manufacturing. She emphasizes the importance of supply chain technology for enhanced visibility and effective risk management strategies.Carrie highlights the collaboration between the automotive and healthcare industries during the COVID-19 pandemic in the rapid production of ventilators. Showcasing how different sectors can come together to support each other in times of crisis.The episode covers topics such as supply chain resiliency, supplier relationship management, and early supplier involvement in product development. It addresses the need for the automotive industry to recognize suppliers as essential partners rather than adversaries.In the end, Carrie calls upon automotive leaders to prioritize supplier segmentation and proactively engage with key suppliers to leverage their expertise.Themes discussed in this episode:The need for professionals to adapt to industry transitions and leverage transferable skillsExploring the differences and similarities between the automotive and healthcare industriesThe importance of leveraging technology, such as ERP systems and digital tools, in supply chain managementStrategies for enhancing supply chain resilience and effectively managing risksThe value of proactive engagement with suppliers and early involvement in product development processesWhy continuous improvement and optimization are essential for supply chain processesMoving away from treating suppliers as adversaries to building partnerships focused on mutual successFeatured on this episode: Name: Carrie UhlTitle: Chief Procurement Officer at Danaher CorporationAbout: Carrie is the Chief Procurement Officer at Danaher Corporation, where she spearheads initiatives to enhance quality, cost efficiency, and supply continuity. With a background encompassing leadership roles at GE Healthcare and Magna International, Carrie brings a wealth of experience in procurement and supply chain management to her current position. Recognized for her contributions to the automotive industry, she was named one of the 100 Leading Women by Automotive News and featured in Procurement Magazine's Top 100 CPO list.Connect: LinkedInMentioned in this...
In the energy sector, sustainability isn't just a buzzword; it's a necessity. As the world faces urgent environmental challenges, the energy industry plays a critical role in reducing carbon emissions and promoting a cleaner future. Sustainable practices are not only essential for environmental stewardship but also for ensuring long-term resilience and competitiveness in an evolving market.In this episode of Supply Chain Now, sponsored by Microsoft, Scott Luton and his co-host Kevin L. Jackson are joined by Dwight Jacobs, the Senior Vice President of Supply Chain and Chief Procurement Officer at Duke Energy. They delve into various aspects of the intersection between supply chain procurement, technology, and sustainability within the energy sector.Dwight shares insights from his journey at Duke Energy, emphasizing the importance of a people-centric approach and servant leadership in driving success. He reflects on Duke Energy's mission to power communities and discusses the evolving role of technology in achieving sustainability goals, such as transitioning to net zero carbon emissions.Join us for this conversation that covers a range of topics, from the role of procurement in organizational success to the impact of technology on decision-making processes. Listen in as Dwight highlights Duke Energy's initiatives, including supplier development programs, embracing innovative technologies like drones for methane detection, their commitment to sustainability, and their proactive approach to driving change in the industry.Additional Links & Resources:Learn more about Supply Chain Now: https://supplychainnow.comLearn more about National Supply Chain Day: https://supplychainnow.com/nscdWEBINAR- Profitable Manufacturing Unveiled: Crafting a Winning S&OP Strategy: https://bit.ly/43zlZ6dWEBINAR- From Data to Delivery: Transforming Logistics for Maximum Efficiency: https://bit.ly/3PODrOpThis episode is hosted by Scott Luton and Kevin L. Jackson. For additional information, please visit our dedicated show page at: https://supplychainnow.com/sustainable-energy-transforming-supply-chains-duke-energy-1264
On this episode of the Sourcing Industry Landscape podcast recorded live during the Global Executive Summit, Dina Ghobrial, founder of Halo AI, discusses her transition from Chief Procurement Officer at Coupa Software to launching Halo AI - a cutting edge platform that aims to revolutionize third-party risk management by leveraging technology to streamline vendor vetting processes. Halo AI utilizes diverse data sources, such as cybersecurity, financial viability, ESG, climate, and sentiment analysis, to generate instant vendor scores. Tune in to hear about Dina's journey and how Halo AI has the potential to transform third-party risk management within the procurement industry. Learn more about Halo AI: https://www.gohalo.ai/
Negotiate Anything: Negotiation | Persuasion | Influence | Sales | Leadership | Conflict Management
Request A Customized Workshop For Your Company: https://www.americannegotiationinstitute.com/services/workshops/ In this episode, Craig Reed, Chief Procurement Officer for Corteva Agriscience, discusses procurement negotiations strategies Follow Craig on LinkedIn https://www.linkedin.com/in/craig-reed-cpsm-8939833/ Follow Kwame Christian on LinkedIn: https://www.linkedin.com/in/kwamechristian/ The Ultimate Negotiation Guide: https://www.americannegotiationinstitute.com/guides/ultimate-negotiation-guide/ Click here to buy your copy of How To Have Difficult Conversations About Race!: https://www.amazon.com/Have-Difficult-Conversations-About-Race/dp/1637741308/ref=pd_%5B%E2%80%A6%5Df0bc9774-7975-448b-bde1-094cab455adb&pd_rd_i=1637741308&psc=1 Click here to buy your copy of Finding Confidence in Conflict: How to Negotiate Anything and Live Your Best Life!: https://www.amazon.com/Finding-Confidence-Conflict-Negotiate-Anything/dp/0578413736/ref=sr_1_1?crid=2PSW69L6ABTK&keywords=finding+confidence+in+conflict&qid=1667317257&qu=eyJxc2MiOiIwLjQyIiwicXNhIjoiMC4xNCIsInFzcCI6IjAuMjMifQ%3D%3D&sprefix=finding+confidence+in+conflic%2Caps%2C69&sr=8-1
Request A Customized Workshop For Your Company: https://www.americannegotiationinstitute.com/services/workshops/ In this episode, Craig Reed, Chief Procurement Officer for Corteva Agriscience, discusses procurement negotiations strategies Follow Craig on LinkedIn https://www.linkedin.com/in/craig-reed-cpsm-8939833/ Follow Kwame Christian on LinkedIn: https://www.linkedin.com/in/kwamechristian/ The Ultimate Negotiation Guide: https://www.americannegotiationinstitute.com/guides/ultimate-negotiation-guide/ Click here to buy your copy of How To Have Difficult Conversations About Race!: https://www.amazon.com/Have-Difficult-Conversations-About-Race/dp/1637741308/ref=pd_%5B%E2%80%A6%5Df0bc9774-7975-448b-bde1-094cab455adb&pd_rd_i=1637741308&psc=1 Click here to buy your copy of Finding Confidence in Conflict: How to Negotiate Anything and Live Your Best Life!: https://www.amazon.com/Finding-Confidence-Conflict-Negotiate-Anything/dp/0578413736/ref=sr_1_1?crid=2PSW69L6ABTK&keywords=finding+confidence+in+conflict&qid=1667317257&qu=eyJxc2MiOiIwLjQyIiwicXNhIjoiMC4xNCIsInFzcCI6IjAuMjMifQ%3D%3D&sprefix=finding+confidence+in+conflic%2Caps%2C69&sr=8-1
On Tuesday's AOA, as we celebrate National Ag Day, we kick off the show learning about the brand new U.S. Farmed™ certification, developed by American Farmland Trust (AFT). Anheuser-Busch will be the first-ever company to certify their products U.S. Farmed starting this spring and we learn more about it with John Rogers, Chief Procurement Officer, Anheuser-Busch and Dr. Beth Sauerhaft, Acting President and CEO, American Farmland Trust in Segment One. Next up in Segment Two, we discuss what The DeLong Company out of Wisconsin is doing with a recent USDA Climate-Smart Commodities grant to start their Grown Climate Smart program with farmers as Dylan Vaca from The DeLong Company joins the show. In Segment Three, we turn our attention to biologicals and the regulatory landscape surrounding the use and adoption of biologicals products in agriculture. Chris Judd, Head of North America, VP Global Marketing for Certis Biologicals joins the show for a conversation. Finally in Segment Four, we take a look at news headlines including more discussion surrounding ethanol to jet and sustainable aviation fuel plus other top stories in agriculture on Tuesday, March 19th, 2024.
Paul Courtney is the Chief Procurement Officer (CPO) at the Department of Homeland Security (DHS). He is equipped with a deeply rooted experience in contracting, giving him unique perspectives on the policies, regulations, and standards in procurement and contracting. Along with his acceleration in the federal contracting space, the DHS' CPO has risen in the […]
What is the DHS's procurement strategy? What are the key procurement and acquisition challenges facing DHS? How is DHS improving the operational performance of its acquisition function? Join host Michael Keegan as he explores these questions and more with our very special guest, Paul Courtney, Chief Procurement Officer at the U.S. Department of Homeland Security. Learn more about your ad choices. Visit podcastchoices.com/adchoicesSee Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.
What is the DHS's procurement strategy? What are the key procurement and acquisition challenges facing DHS? How is DHS improving the operational performance of its acquisition function? Join host Michael Keegan as he explores these questions and more with our very special guest, Paul Courtney, Chief Procurement Officer at the U.S. Department of Homeland Security.
Women in Chemicals partnered with Christine Johnson and Kun Lueck from McKinsey & Company for an exclusive deep dive into the latest Women in the Workplace report – the most extensive study of women in corporate America. Explore the findings, HR policies, and effective diversity, equity, and inclusion practices.Following the presentation of this years' results, Christine will facilitate an insightful panel discussion on the actual experiences of women in industry featuring industry powerhouses:- Lee Polance, Vice President, Global Technology, Engineering Adhesives at H.B. Fuller- Cathy Budd, Chief Procurement Officer at Dow- Jennifer Matuszak, Director Global Marine Freight at Vinmar International
Produce Buzzers - A Podcast for Lovers of Fresh Fruits and Veggies
A Group of Young People Are Diminishing a National Tragedy to Help Solve a National Emergency. Listen to the Inspiring Story of The Farmlink Project and Their Heroic Procurement Officer to Learn How Food Waste is Being Redirected to Hungry Families. This week we have an inspiring story to tell you about a group of young people who came together during the Covid crisis to help address one of the world's biggest problems—hunger. And our guest today became one of their advisors and eventually a full-time soldier in their war against food insecurity. Luis Yepiz, the Chief Procurement Officer for The Farmlink Project, an organization based in Los Angeles, CA that connects farms that have surplus fruits and veggies to food banks and people in need. The organization is only about four years old, but in that short time they have delivered over 165 million pounds of food and over 137 million meals to people and families facing hunger. Luis has worked for over 20 years helping find food that was destined for the dump and redirecting it to people who most needed it. His personal story is also an inspiring one. A man with many talents, he works hours and hours tirelessly every day to fulfill what he believes is his calling. Luis knows how to connect people and build synergy among companies, farms, and charity organizations to get the job done most effectively. He is also talented in another way. He is a trained opera singer! And he will sing a few lines of one of his favorite melodies to show off his beautiful voice.
On the latest episode of the Conduit Street Podcast, Michael Sanderson and Shantelle Malcolm-Lym welcome guest Cathy Muse from the National Association of Counties Edge program. She talks through the various cost-saving tools available to all Maryland counties through NACo's partnerships that can help develop attractive employee benefits, manage public funds, and recruit top talent to the public sector.Muse draws on her own experience as a procurement specialist to explain NACo's newly launched Public Promise Procurement offerings, leveraging a fully competitive lead-agency model to streamline major purchases by counties - another great tool to help counties get the most from their tax dollars.Cathy has served in public procurement for over 40 years at the federal, state, and local levels. After retiring from Fairfax County, Virginia, where she served as the Chief Procurement Officer, Cathy joined the NACo EDGE team to develop procurement solutions for counties and launch Public Promise Procurement. The Conduit Street Podcast is available on major platforms like Spotify, Apple, Google, and anywhere else you get your podcasts. Episodes are also available on MACo's Conduit Street blog.Useful LinksNational Association of Counties: Tools for Counties
Happy 2024! For our first Pulse Podcast of the new year, we interview the 2024 NASPO President, Valerie Bollinger, Chief Procurement Officer for the state of Idaho. We talk about her presidential initiatives: unifying the procurement profession, innovation, and promoting careers in procurement. She also shares with us her aspirations for the impact her presidential year will have on the world of procurement. Follow & subscribe to stay up-to-date on NASPO!naspo.org | Pulse Blog | LinkedIn | Youtube | Facebook
New approaches to partnering and collaboration will be key to tackling climate action. This will require new mindsets, new systems and connecting with people and groups you might have otherwise overlooked. To better understand how collaboration is evolving, this week's episode talks to Chief Procurement Offers, leaders who do more than acquire goods and services, but who increasingly work across the business and hold a holistic perspective, exposed to everything from the bottom line to changing trade rules, innovations and shifting geopolitical contexts. They share methods they use to collaborate in new ways -- practices any leader can put to work to push climate action forward. In this episode: Rachael De Renzy Channer, Global Head of Sustainability, Egon Zehnder Andrea Fuder, Chief Procurement Officer, Volvo Group Björn Stenecker, Chief Procurement Officer, Vattenfall Dan Bartel, Chief Procurement Officer, Schneider Electric
New approaches to partnering and collaboration will be key to tackling climate action. This will require new mindsets, new systems and connecting with people and groups you might have otherwise overlooked. To better understand how collaboration is evolving, this week's episode talks to Chief Procurement Offers, leaders who do more than acquire goods and services, but who increasingly work across the business and hold a holistic perspective, exposed to everything from the bottom line to changing trade rules, innovations and shifting geopolitical contexts. They share methods they use to collaborate in new ways -- practices any leader can put to work to push climate action forward. In this episode: Rachael De Renzy Channer, Global Head of Sustainability, Egon Zehnder Andrea Fuder, Chief Procurement Officer, Volvo Group Björn Stenecker, Chief Procurement Officer, Vattenfall Dan Bartel, Chief Procurement Officer, Schneider Electric
David O'Neil, Chief Procurement Officer, and Jody Klevin, Chief Learning officer discuss what North Carolina is doing to attract talent to their state, how to keep their NASPO interns engaged, and the tools that state equips the interns with for the future.For Inquiries into NASPO's internship program please email Shaquasia Barksdale at sbarksdale@naspo.orgFollow & subscribe to stay up-to-date on NASPO!naspo.org | Pulse Blog | LinkedIn | Youtube | Facebook
Jim Nelles is a Navy vet and supply chain consultant based in Chicago, IL. He has served as a Chief Procurement Officer, Chief Supply Chain Officer, and a Chief Operations Officer for multiple companies. The way America treats its Veterans in preparation for Veterans Day.
This week we're celebrating 100 episodes of our sister podcast Meet the Leader. Every week, Linda Lacina interviews leaders - of major companies, organisations, or what we might call ‘thought leaders' in the fields of academia or campaign groups. If you want to know what makes these individuals tick, and what lessons we might learn from their experiences, subscribe to - you can find it on our podcast website, and . In this episode: Jane Goodall, Founder, Jane Goodall Institute; Al Gore, Founder, Climate Reality Project; former US Vice President; Hans Vestberg, CEO, Verizon; Bas Van Abel, Founder, Fairphone; Punit Renjen, Global CEO Emeritus, Deloitte; Caroline Casey, Founder, The Valuable 500; Harmony Jade Wayner, International Arctic Research Center; Andrea Fuder, Chief Procurement Officer, Volvo Group; Yuxiang Zhou, Founder, Black Lake Technologies; John Amaechi, Founder, APS Intelligence. Check out all our podcasts on : - - - - Join the Join the
Jim Nelles is a Navy vet and supply chain consultant based in Chicago, IL. He has served as a Chief Procurement Officer, Chief Supply Chain Officer, and a Chief Operations Officer for multiple companies. Joe Biden's terrible, horrible, no good, very bad month
In this episode of The Vivek Show, host Vivek Ramaswamy is joined by supply chain expert Jim Nelles. They discuss the impact of fear and uncertainty on policy decisions, such as COVID-19 school closures, the war in Ukraine, and the Silicon Valley bank bailout. The conversation delves into the complexities of the American supply chain, including regulatory failures, antiquated laws, and the consequences of a truck driver shortage. They explore the concept of declaring economic independence from China, focusing on the potential benefits and alternatives. Throughout the episode, Vivek and Jim emphasize the importance of setting ambitious goals, having a clear vision, and inspiring the American people to achieve greatness. Donate here: https://t.co/PE1rfuVBmbFor more content follow me here:Twitter - @VivekGRamaswamyInstagram - @vivekgramaswamyFacebook - http://facebook.com/VivekGRamaswamyTruth Social - @VivekRamaswamyRumble - @VivekRamaswamy Jim Nelles is a Chicago-based supply chain consultant with extensive experience in various leadership roles, including Chief Procurement Officer, Chief Supply Chain Officer, and Chief Operations Officer. A former Naval Officer, Jim attended college on an NROTC scholarship before earning his BA in Economics and French from Northwestern University. He also holds a Masters in Management from the prestigious JL Kellogg Graduate School of Business. Join us as Jim shares his invaluable insights on the complexities of supply chain management in today's world. Time-Codes:00:00:00 - Fear and uncertainty driving policy decisions00:03:21 - Consequences of declaring independence from China00:04:59 - Introduction of guest, Jim Nelles00:12:32 - Inefficiency of government regulations in supply chains00:13:14 - Ineffectiveness of the current secretary of transportation00:14:22 - Exploring supply chain chokepoints00:15:42 - The truck driver shortage and its impact00:17:19 - Human capital shortage and its causes00:18:27 - Importance of declaring independence from China00:20:47 - The need to defeat China economically00:21:48 - Factory construction increase in the US00:22:43 - American companies investing in US plants00:23:42 - Potential benefits of decoupling from China00:24:34 - Incentives and tax credits for US investments00:25:50 - Decoupling doesn't mean isolationism00:37:06 - Setting ambitious targets and using an offense strategy00:38:00 - Need for a clear vision to lead the country00:39:10 - Proposing independence from China00:40:48 - Aiming for significant GDP growth00:41:37 - Fear during the COVID-19 pandemic00:42:53 - Inspiring the younger generation00:43:55 - Disappointment in the silence of due process advocates00:45:34 - Encouraging open conversation despite fear of judgment
Negotiate Anything: Negotiation | Persuasion | Influence | Sales | Leadership | Conflict Management
Request A Customized Workshop For Your Company: https://www.americannegotiationinstitute.com/services/workshops/ In this episode, Michael Van Keulen, Chief Procurement Officer at Coupa Software, discusses diversity in procurement. Coupa Software https://www.coupa.com/ Follow Michael on LinkedIn https://www.linkedin.com/in/michael-v-0a31a43/ Follow Kwame Christian on LinkedIn: https://www.linkedin.com/in/kwamechristian/ The Ultimate Negotiation Guide: https://www.americannegotiationinstitute.com/guides/ultimate-negotiation-guide/ Click here to buy your copy of How To Have Difficult Conversations About Race!: https://www.amazon.com/Have-Difficult-Conversations-About-Race/dp/1637741308/ref=pd_%5B%E2%80%A6%5Df0bc9774-7975-448b-bde1-094cab455adb&pd_rd_i=1637741308&psc=1 Click here to buy your copy of Finding Confidence in Conflict: How to Negotiate Anything and Live Your Best Life!: https://www.amazon.com/Finding-Confidence-Conflict-Negotiate-Anything/dp/0578413736/ref=sr_1_1?crid=2PSW69L6ABTK&keywords=finding+confidence+in+conflict&qid=1667317257&qu=eyJxc2MiOiIwLjQyIiwicXNhIjoiMC4xNCIsInFzcCI6IjAuMjMifQ%3D%3D&sprefix=finding+confidence+in+conflic%2Caps%2C69&sr=8-1
Negotiate Anything: Negotiation | Persuasion | Influence | Sales | Leadership | Conflict Management
Request A Customized Workshop For Your Company: https://www.americannegotiationinstitute.com/services/workshops/ In this episode, Craig Reed, Chief Procurement Officer for Corteva Agriscience, discusses procurement negotiations strategies Follow Craig on LinkedIn https://www.linkedin.com/in/craig-reed-cpsm-8939833/ Follow Kwame Christian on LinkedIn: https://www.linkedin.com/in/kwamechristian/ The Ultimate Negotiation Guide: https://www.americannegotiationinstitute.com/guides/ultimate-negotiation-guide/ Click here to buy your copy of How To Have Difficult Conversations About Race!: https://www.amazon.com/Have-Difficult-Conversations-About-Race/dp/1637741308/ref=pd_%5B%E2%80%A6%5Df0bc9774-7975-448b-bde1-094cab455adb&pd_rd_i=1637741308&psc=1 Click here to buy your copy of Finding Confidence in Conflict: How to Negotiate Anything and Live Your Best Life!: https://www.amazon.com/Finding-Confidence-Conflict-Negotiate-Anything/dp/0578413736/ref=sr_1_1?crid=2PSW69L6ABTK&keywords=finding+confidence+in+conflict&qid=1667317257&qu=eyJxc2MiOiIwLjQyIiwicXNhIjoiMC4xNCIsInFzcCI6IjAuMjMifQ%3D%3D&sprefix=finding+confidence+in+conflic%2Caps%2C69&sr=8-1