Podcasts about ux research manager

What's a finding? And what's an insight?  How do you get from one to the next?  On today's episode, featuring special guest Meghan O'Connell, UX Research Manager, we'll talk about taking that crucial step from finding to insight, and why it's so important.Send us a textSupport the showSend your questions to InsideUXR@gmail.comVisit us on LinkedIn, Facebook, X (Twitter) or our website, at www.insideUXR.comCredits:Art by Kamran HanifTheme music by NearbysoundVoiceover by Anna V

Tu peux soutenir sur le podcast sur KissKissBankBank ou en mettant 5⭐️ sur Apple Podcasts ou Spotify !Morgane est Content Design & UX Research Manager chez OpenClassrooms.Morgane fait des études de communication à l'ISCOM, par opportunité, puis travaille rapidement en agence comme chef de projet. Durant cette période, elle travaille dans multiples secteurs et marques, sur de multiples supports et découvre de nouveaux corps de métier. Elle y apprend une grande rigueur de travail et développe sa curiosité pour comprendre le rôle des gens qui l'entoure et leur façon de travailler.Après 4 années en agence, Morgane veut découvrir d'autres choses et à l'opportunité de rejoindre leboncoin, en tant que chez de projet mobile Android. Un métier et une organisation totalement différente de ce qu'elle a connu jusqu'alors : elle travaille en étroite relation avec les développeurs et suit les évolutions de l'application au quotidien.Quelques mois après son arrivée, Morgane est arrêtée, puis passe en mi-temps thérapeutique pendant plusieurs années. Au même moment, une réorganisation voit l'équipe UX Design se constituer. Morgane décide de la rejoindre, sans savoir dans quoi elle s'embarque. Elle apprend le design sur le tas, grâce à des intervenants externes, de nombreuses lectures et l'aide de ses collègues. Cependant, elle comprend rapidement que sa valeur n'est peut être pas dans la création de maquette et qu'elle doit trouver sa place et ce qu'elle peut apporter à son équipe.Plus sa réflexion avance, plus Morgane réalise que valeur ajoutée se trouve autour du contenu. En se rendant compte que le contenu n'est pas homogène sur la plateforme, Morgane propose des évolutions et prend de plus en plus le rôle de Content Designer. Jusqu'au rôle où elle et sa manager se rendent compte qu'elle occupe vraiment ce rôle, qui devient son titre officiel. Après 6 années chez leboncoin, Morgane a envie de changement et souhaite travailler avec d'autres Content Designers pour progresser. C'est à ce moment là qu'OpenClassrooms la contacte et qu'elle les rejoint, en tant que Manager de l'équipe Content Design. Elle engage alors une vaste réflexion sur l'organisation, le fonctionnement et la structure de son équipe : plutôt que d'être une équipe support - qui intervient qu'on on lui demande -, elle réintègre les squads et travaille tout au long du processus produit.Suite à un plan de départ volontaire, l'équipe de Morgane se réduit. Elle récupère alors le management de l'équipe User Research et Design Ops, un choix qui fait sens pour elle pour favoriser la communication au sein de l'équipe design. On aborde la formation de son équipe, mais également des autres équipes pour monter en compétences sur le Content Design et la User Research afin d'être indépendantes et de laisser Morgane et son équipe se concentrer sur les missions à forte valeur ajoutée. Dans la continuité, on parle de la place grandissante de l'intelligence artificielle qui permet, encore une fois, de donner de l'indépendance aux équipes et de permettre à Morgane et son équipe de se concentrer sur l'essentiel. Les ressources de l'épisodeThe Making of a Manager , Julie ZhuoThe Content Strategy PodcastBeyond The Cover Les autres épisode de Design Journeys#15 Audrey Hacq, Design Director @ OpenClassrooms#79 Mélanie Meng, Staff UX Designer @ leboncoinConcrètement, comment l'IA peut simplifier les process design ?Pour contacter Morgane LinkedIn

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Meet Konstantin, a psychologist and freelance user researcher, discussing his insights at the UXR Meetup by UXtweak with host Tina Ličková. He explores overcoming UX research challenges in companies, breaking down communication barriers, and the vital role of user researchers in aligning departments and achieving business objectives. This conversation offers strategies for dismantling organizational silos and a recap for those who missed the event.

Janelle Ward led UX/user research at digital product companies, both as a founding lead and as a manager upskilling and growing existing research teams. She discusses being a UX research manager.

How can UX researchers enable other teams to do research? Show, don't tell. According to Helen Devine, UX Research Manager at The Economist, upskilling product people to do research means letting them observe, sit in, and be present during each stage of a research project—not just being told what to do. Helen went from doing scrappy research with 0 researchers to supporting 50 product people at The Economist to conduct great research with the help of 2 other UX researchers. Tune into this episode to learn how she established UX research as a valued discipline at The Economist, plus how to balance developing research as a craft while supporting non-researchers at the same time. 

Laith Ulaby shares his colourful journey from academia to applied, how frameworks articulate and influence thinking, and the role of power in practice. Highlights include: What is reflexivity and how is it useful for researchers? Should there be an independent body to oversee UX research? Has the democratisation of UX research been a positive thing? What are the dangers of using frameworks in shaping thinking? How has seeing yourself as a facilitator transformed your practice? ====== Who is Laith Ulaby? Laith is the Director of Insights at Webflow, a platform where people can design, build, and launch powerful visual websites without any coding experience. In his role, Laith leads the organisation responsible for data science, user research and insights operations. Before joining Weblow, Laith was the Director of User Research & Market Research at Udemy, an online learning platform with over 60 million users, across more than 190 countries. There he helped to develop the strategy for both the B2C and B2B business lines.  Laith has also held several other positions, including at Uber as a UX Research Manager, and as a User Experience Researcher at both Google and AnswerLab. A generous spirit, Laith maintains his connection to the academic world by lecturing grad students at UC Berkley's School of Information Science. He is also a volunteer mentor for UX Coffee Hours. ====== Find Laith here: LinkedIn: https://www.linkedin.com/in/laith-ulaby/ Medium: https://medium.com/@laith.ulaby UXPA Code of Professional Conduct: https://uxpa.org/uxpa-code-of-professional-conduct/ Insights Association Code of Standards: https://www.insightsassociation.org/Resources/Code-of-Standards ====== Liked what you heard and want to hear more? Subscribe and support the show by leaving a review on Apple Podcasts (or wherever you listen). Follow us on our other social channels for more great Brave UX content! YouTube: https://www.youtube.com/TheSpaceInBetween/ LinkedIn: https://www.linkedin.com/company/the-space-in-between/ Instagram: https://www.instagram.com/thespaceinbetw__n/ ====== Hosted by Brendan Jarvis: LinkedIn: https://www.linkedin.com/in/brendanjarvis/ Website: https://thespaceinbetween.co.nz/ Twitter: https://twitter.com/brendanjarvis/

INTRO: “Golliwog's Cakewalk” by Claude Debussy (https://www.youtube.com/watch?v=p5Rhv1E3tEM); “6 Keys to Having Genuine Dialogue” (https://www.sgi-usa.org/2022/05/09/6-keys-to-having-genuine-dialogue/); MOVEMENT ONE: “The Minnesota Orchestra presents the world premiere of ‘brea(d)th'” (https://dailyplanetdc.com/2023/04/28/the-minnesota-orchestra-presents-the-world-premiere-of-breadth/); “Breadth” by Carlos Simon (https://www.youtube.com/watch?v=btA17lhNXfU&t=6s); “Why is classical music making a comeback?” (https://faroutmagazine.co.uk/why-is-classical-music-making-a-comeback/);  “Reckoner” arr. Robert Glasper (https://www.youtube.com/watch?v=Lsl4TW3Hm1o) MOVEMENT TWO: “Money Good” perf. Megan Thee Stallion and Phony Ppl (https://www.youtube.com/watch?v=GYJ03MIPoIk&t=1283s); “Don't You (Forget Me)” by Simple Minds (https://www.youtube.com/watch?v=CdqoNKCCt7A) MOVEMENT THREE: Interview feat. Bethany Reed (https://www.listennotes.com/podcasts/surviving/its-already-happening-with-QBpJ3oYy62T/); Laurie Anderson's “Statue of Liberty” arr. Lara St. John (https://www.youtube.com/watch?v=NFe9WiYZHCY); “Vision Chant” by Andrew Balfour (https://www.youtube.com/watch?v=hWpJ7zXAHrk); Open Letter from Indigenous Classical Musicians (https://ipaa.ca/open-letter-from-indigenous-classical-musicians/); “It's Already Happening” Credits: Jacob Crane (he/him) of Indigenous Climate Action on "Climate, Alleyship, Music", opened by musician Andrew Burn (he/him), historical Bassoonist; Dr. Lise Vaugeois (she/her, pronounced Lee-s Vow-jwa), Professor at Lakehead University on  "Settler Colonial Values in the Classical Music World" opened by musician Dwayne Trudeau of Sudbury ON, Blues Guitar; Danielle Klein (she/her), UX Research Manager at Wealthsimple on "Design Thinking in Action: An interactive intro to UX"; Vu Le (he/him, pronounced "voo lay"), Nonprofit AF and Community Centric Fundraising, on "Money, Funding, and Equity", opened my musician Grace Martins, Vocalist, of St. Catharines ON; Caroline Whiddon (she/her), Co-founder to the Me2/Orchestra, on "Building an Orchestra from the Groud Up: melding mental health and classical music"; Lara St John (she/her), International Violin Soloist, Musical Maverick, Survivor,  on "Surviving Sexual Assault in the Classical Music Sector"; Andrew Balfour (he/him), Composer, Conductor (recently Juno nominated), on "Indigenous Musical Sovereignty & the future of "classical music'; Parmel Attariwala (she, her, pronounced  Pahr' mullah Atahr' ee wah la), Violinist, ethnomusicologist, composer, music educator and equity advocate on "How the Western Orchestra and Western classical music are problematic symbols in the era of social justice and equity" with opening music by Lucy Nesbitt, French Horn, of Toronto ON; Mx. Xavia A. Publius (she/her or ze/hir,  for how to pronounce Xavia click here, for how to pronounce Publius click here), Dept. of Drama, PhD Student, University of Albert on "Transgender Inclusion in Classical Music", opened with music by Hamilton ON's finest, B.A. Johnston; Gaitrie Persaud (she/her) , Tkaronto-Guyanese, Deaf IBPOC/QIBPOC activist, empowerer of Deaf artists, on "Empowering Deaf Artists", with short-film opening ROAD TO NOWHERE, an Electric Moose production, created by Brian Solomon, muti-disciplinary artist, including dance, instillations, painting and drawing, born in the remote community of shebahonaning (i pronounce it 'sheba-non-aning', but this isn't correct. there are many ways to pronounce this Anishinaabemowin (the Ojibwe/Ojibwa language) word and I have further learning to do, so take my pronunciation with salt); A limited time screening of the Film Orchestrating Change, Executive Producers/Directors: Emmy-winning Margie Friedman & Barbara Multer-Wellin was made available for several days or the project (it was a doc made about the Me2/Orchestra); Joey Solomon, Sudbury ON based visual artist, produced the logo.; 100s of other people offered time, expertise, support, knowledge, and co-created this event together: I want to acknowledge them for the importance they deserve, as this event was molded, shaped, and made possible by a community of peoples. MOVEMENT FOUR: “It's So Hard to Say Goodbye to Yesterday” by Boyz II Men (https://www.youtube.com/watch?v=dtkbfkmW808) ★ Support this podcast ★

Erin May, John Henry Forster, and Carlos Tellez, Growth Research Manager at Nubank, get to the bottom of growth research. This episode is focused on two of Erin's favorite things – optimization and research. They discuss how research informs growth teams as Carlos describes the moving parts involved in the research process. Listen to hear what Carlos loves the most about his job, the scope of growth research, research design methods, tools, and tactics. In this episode, we discuss: The value and impact of growth research Key differences between growth research and product research Research workflows and the dynamics of working relationships Research methodologies, tactics, and toolkits Highlights: [00:01:08] What is growth research? What is platform research? [00:06:52] One big difference between growth research and product research [00:12:07] How does growth research "operate within the growth context"? [00:09:39] Support from leadership and the value of research in the context of growth [00:15:18] Carlos shares Nubank's approach to qualitative research [00:18:34] Carlos details his team's creative approach to data collection [00:28:41] Tactics for identifying the impact of research [00:28:41 Triangulation is a requirement of UX research; it's also the trickiest part to get right Sources mentioned in the episode: userinterviews.com/awkward Nubank website Nubank LinkedIn About our guest Carlos Tellez is a digital strategist, UX researcher, service designer, and education enthusiast. Currently, he is the UX Research Manager at Nubank. Much of his work is focused on creating effective research teams and advancing the field of UX research. Carlos has a Master's degree in Architecture from Harvard University Graduate School of Design. He also has a Bachelor of Arts in Urban Studies from Vassar College. --- Send in a voice message: https://anchor.fm/awkwardsilences/message

The first episode of this new series focussing on the future of UX (user experience) features Thomas Carpenter, UX Research Manager at John Deere, one of the world's leading manufacturers of agricultural machinery. With artificial intelligence and automation starting to play a significant role in agriculture, we probed John Deere's experience to find out what's required to design successful automation, and how is it possible to create an emotional connection with an automated system?

Fascinating to spend time chatting with Helen Devine, UX Research Manager at The Economist. We talk about agencies, diversity, and Christmas adverts for retailers. Connect with Helen on LinkedIn.

Join Jason and Mark as they share a coffee with Pete Yeomans, UX Research Manager. This episode looks at the role of our lived experiences in shaping our approach to storytelling. Pete shares how he became a researcher and storyteller, guided by his career as an educator and discovery that he is autistic.

Alec speaks with Kakau Fonseca, a Design Manager and Carlos Hernandez Tellez, UX Research Manager at Nubank. They chat about how they team up to identify growth opportunities using a unique research method that's become an institution on their team at Nubank. They hope more researchers and designers will get excited about doing growth research and understand the big opportunities that this type of work can open up for them in their careers.

On growth teams, we often think of testing as our main way to learn about what users care about and are most interested in. In this episode, we talk about a major untapped angle for growth teams — design research.When Matt was at HubSpot and and Brian Balfour joined the team as VP of Growth, he spent the entire first month as a growth team only doing research before beginning any experiments in order to understand the needs, wants, and problems of the users.Joined by Matt's co-worker, Laura Oxenfeld (UX Research Manager at Drift), this episode is all about the different types of design research (generative, concept validation, and usability testing) and how they can be applied to the growth process. We apply the growth lens to each type of research and also cover how you can and should think about resourcing design research on your growth teams.

In the first episode of season 2 of FARFETCH Threads, Director of Product Marketing Eve Brill welcomes Diana Lopes, Group Product Manager and Lynn Chung, UX Research Manager, in a conversation focused on innovation mindset at FARFETCH. Find out more on how to deliver market-change products with a revolutionary and brilliant mindset.

This week, Stephanie Wong and Carter Morgan are talking about the recently released State of DevOps Report. Guests Dustin Smith and Nathen Harvey tell us all about DORA, the research group working to study DevOps, and the findings of their years-long study aimed at improving workplace environments, fostering sustainable increased productivity, and ensuring quality output across industries. During their years of research, the DORA team has developed ways to measure team results and workplace culture. Our guests tell us about the five measures they use, including deployment frequency and reliability. The shared responsibility and collaboration of teams at a company to optimize these five metrics is what makes good DevOps performance. Through a real-life example, we hear how the coordination of goals and incentives across departments can improve results of the DevOps metrics, thus improving the speed and stability of finished products. Once businesses identify problems, they need realistic expectations of the time and energy required to solve these issues. Learning from each change made and growing during the process is an important part of optimization, and our guests talk about the best practices their research has identified for facilitating smoother transitions. High quality documentation is a vital part of optimizing DevOps, and this year’s report examined internal documentation for the first time. Nathan describes what makes good documentation, like clear ownership of the documents and docs that are regularly updated for easy sharing and scaling of up-to-date material across the company. Dustin elaborates, explaining other factors that make quality, reliable documents. Later, we talk SRE and how companies can measure and optimize Site Reliability Engineering. A supportive team culture and ensuring a secure product and supply chain are some important factors in optimal SRE, the DORA study found. Our guests offer advice for companies looking to get started with DevOps practices. Nathen Harvey Nathen Harvey is a developer relations engineer at Google who has built a career on helping teams realize their potential while aligning technology to business outcomes. Nathen has had the privilege of working with some of the best teams and open source communities, helping them apply the principles and practices of DevOps and SRE. Dustin Smith Dustin Smith is a UX Research Manager and the DORA research lead. He studies the factors that influence a team’s ability to deliver software quickly and reliably. Cool things of the week Email is 50 years old, and still where it's @ blog Make the most of hybrid work with Google Workspace blog We analyzed 80 million ransomware samples – here's what we learned blog Interview DevOps site DORA site SRE site 2021 Accelerate State of DevOps report addresses burnout, team performance report

Julie is a thoughtful researcher with passion for growing and helping UX researchers and leading teams to deliver impactful insights wherever she's working. She was kind enough to give me some helpful advice back in 2017 at a pivotal moment in my UX journey and I was excited to chat with her for the podcast to hear more about her journey. I enjoyed hearing about her journey from cognitive psychology, to market research, to UX research, and then to UX research management. It was fascinating to discover how curiosity is so central to Julie's journey, especially since that is a core value I try to embody in my own UX career. In our discussion Julie also shares about managing research teams and the power of insights storytelling, as well as one of her favorite projects while working at Spotify. LINKS LinkedIn Thank you Julie for being a guest on the show! If you want to get in touch or if you have questions about pursuing a UX career please email me at hello@uxpursuit.com. Lastly, thanks to Irene Barber for creating the music for today's episode. Check out her music under the artist name Nearby on Spotify or at nearbymusic.bandcamp.com.

For most of us, the way that we conduct user research has been different during a year of lockdowns.  Not so much for Anna Lee Anda, UX Research Manager at Zendesk — as someone with a global customer base, she’s been working with these techniques for ages. She joined us on the podcast to talk [...] Read more » The post Remote Research – Anna Lee Anda on The Product Experience appeared first on Mind the Product.

What is the essential ingredient for effective research? How can you approach difficult conversations with team members? What is the difference between having empathy and sympathy for users? Phil Gordon shares his thoughts on those questions and more, in an episode that's a must watch if you're managing (or about to manage) other UX researchers.   Phil is a Product Insights Manager at Spotify in New York, where he is responsible for a team of researchers and data scientists. He has over 13 years experience in UX research, which has taken him many places, including big tech, startups, luxury goods, agency, and a stint of freelance. Prior to joining Spotify, Phil was the UX Research Manager at UberEats, where he was responsible for the “eater” side of the marketplace.    ======   Check Phil out here:   LinkedIn: https://www.linkedin.com/in/cphilipgordon/   You might also want to check out SoundBetter, by Spotify for Artists:  https://soundbetter.com/   ======   Thank you for tuning in! If you liked what you saw and want more ...   ... please leave us a review on Apple Podcasts (or wherever you listened).   You can also follow us on our other social channels for more great UX and product design tips, interviews and insights!   LinkedIn: https://www.linkedin.com/company/the-space-in-between/ Instagram: https://www.instagram.com/thespaceinbetw__n/   ======   Host: Brendan Jarvis https://www.linkedin.com/in/brendanjarvis/

Tejas Peesapati and I talked about leadership, finding a purpose in your work and research in diverse cultures and communities. We reviewed memories about his research in Jordan at Za'atari refugee camp and his experience leading research teams. Tejas is a UX Research Manager at Google and a purpose driven professional who focus his work understanding users in diverse cultures and in underprivileged communities. He also started the uxcoffeehours.com, a platform that connects more than a 150+ volunteers mentors from 60+ companies, including Google, Facebook, Amazon. Cells and Pixels, every Tuesday 5PM PST  www.instagram.com/cells.and.pixels

The Happy Market Research Podcast publishes a new episode on how to ask research participants a good question. The episode discusses seven things that you can do to improve your research results, and features guests such as Emma Craig, UX Research Manager at Shopify; Zoe Dowling, SVP of Research at FocusVision; and many more.  Ginny Valentine Badge of Courage Awards, which recognizes bravery in market research, announces the judges for the 2019-20 international awards. Judges include: Pippa Rose, Senior Manager of Consumer Insight at BTDeborah Campbell, VP of Consumer & Marketplace Insights at VerizonFinn Raben, Director General at ESOMARSue van Meeteren, Founder & Director of Jigsaw Research LimitedRebecca Brooks, Founder & CEO of Alter Agents GreenBook releases the 26th edition of the GreenBook Research Industry Trends Report, featuring data collected from Q3 and Q4 of 2019. The GRIT Report dives deep into topics such as the adoption of emerging methods and satisfaction levels with suppliers.  In human capital news, Syno International, a consumer data provider, appoints Per-Erik Kärnekull as Head of EMEA and Aivaras Mockus as Chief Financial Officer.  Find Jamin Online: Email: jamin@happymr.com LinkedIn: www.linkedin.com/in/jaminbrazil Twitter: www.twitter.com/jaminbrazil Find Us Online: Twitter: www.twitter.com/happymrxp LinkedIn: www.linkedin.com/company/happymarketresearch Facebook: www.facebook.com/happymrxp Website: www.happymr.com Sources:  Happy Market Research Podcast: https://happymr.com/how-to-ask-research-participants-a-good-question/  Ginny Valentine Badge of Courage Awards: http://www.ginnyvalentine.com/ GreenBook: https://www.flipsnack.com/GRITarchive/2019-grit-insights-practice-report.html Syno International: https://www.synoint.com/new-hires/  This Episode’s Sponsor: This episode is brought to you by Lookback. Lookback provides the tools to help UX teams to interact with real users, in real-time, and in real contexts. It's Lookback's mission to humanize technology by bridging the gap between end-users and product teams. Lookback's customers range from one-man teams building web and app experiences to the world's largest research organizations, collectively ensuring that humanity is at the core of every product decision. For more info, including demos of Lookback's offering, please visit www.lookback.io. 

In this episode, we’ll hear from insight professionals at top brands and consultancies on their top tips for asking a good research question to participants as well as common mistakes and how to avoid them. Stay tuned for the following weeks to hear the individual episodes of our referenced guests. This episode is in collaboration with Lookback. In conjunction with this episode, Lookback published, "The Art of Moderating Research," and "7 Tips on how to ask the Perfect Questions." Referenced Guests: Harry Brignull, Head of UX Innovation at Smart Pension Twitter: https://twitter.com/harrybr LinkedIn: https://www.linkedin.com/in/harrybrignull/ Emma Craig, UX Research Manager at Shopify Twitter: https://twitter.com/emmaccraig LinkedIn: https://www.linkedin.com/in/emma-craig-5b829920/ Zoe Dowling, SVP of Research at FocusVision Twitter: https://twitter.com/zoedowling LinkedIn: https://www.linkedin.com/in/zoedowling/ Josh LaMar, Principal Researcher & Co-Founder at Authentique UX Email: josh@authentiqueux.com  Web: http://www.authentiqueux.com  LinkedIn: https://www.linkedin.com/in/joshlamar/ Facebook: https://www.facebook.com/authentiqueux/  Find Jamin Online: Email: jamin@happymr.com LinkedIn: www.linkedin.com/in/jaminbrazil Twitter: www.twitter.com/jaminbrazil Find Chueyee Online: Email: chueyee@happymr.com LinkedIn: www.linkedin.com/in/chueyeeyang Twitter: www.twitter.com/chueyee15 Find Us Online: Twitter: www.twitter.com/happymrxp LinkedIn: www.linkedin.com/company/happymarketresearch Facebook: www.facebook.com/happymrxp Website: www.happymr.com Music: “Clap Along” by Auditionauti: https://audionautix.com Leading Questions - Yes Prime Minister: https://www.youtube.com/watch?v=G0ZZJXw4MTA Epidemic Sound: https://www.epidemicsound.com/ Additional Links: Double-barreled questions: https://en.wikipedia.org/wiki/Double-barreled_question Dark Patterns: https://www.darkpatterns.org/ This Episode’s Sponsor:   This episode is brought to you by Lookback. Lookback provides the tools to help UX teams to interact with real users, in real time, and in real contexts. It’s Lookback’s mission to humanize technology by bridging the gap between end users and product teams. Lookback’s customers range from one man teams building web and app experiences to the world’s largest research organizations, collectively ensuring that humanity is at the core of every product decision. For more info, including demos of Lookback’s offering, please visit www.lookback.io.  [00:02] Jamin Brazil: In this episode, we’ll hear from insight professionals at top brands and consultancies on their top tips for asking a good research question to participants as well as common mistakes and how to avoid them.   [00:25] Emma Craig: So, a really simple example would be, "How often do you picture yourself using this?" Maybe in the interview, you have exposed that this is something they are interested in, and they think it would be very helpful. It would ease all of these pains and challenges that they have. And then you want to say, "OK, well, how often do you think you would use it?" But people cannot give you a realistic idea about the future; they don't know, they will make it up.  [00:54] Jamin Brazil: Thanks for tuning in! You’re listening to the Happy Market Research podcast, I'm Jamin Brazil, the show’s host. In this episode, we’ll hear from insight professionals at top brands including Shopify, as well as leading User Experience and Market Research professionals. If you are involved in consumer insights from either a practitioner or buyers perspective, this episode is for you. I’m joined by our Executive Producer, Chueyee Yang. Chueyee, how are you?  [01:20] Chueyee Yang: For some reason, I keep yawning and I don’t know why. [01:47] Jamin Brazil: Before we get started, I want to give a big thank you to our sponsor, Lookback. This episode is brought to you by Lookback.

In the 4th episode of Personas I visited Canada Post and chatted with UX Research Manager, Dale McRae. Dale shared his interesting background and transition into UX research from UX design. We talked about current popular research topics such as service design and human centred design. Dale also shared an article he read from Beaker and Flint on how to 'Stop UX research from being a blocker' in product development. Read the article here!: https://medium.com/beakerandflint/how-to-stop-ux-research-being-a-blocker-225d91105de8

If you want to create experiences people love you have to leave the studio to observe, engage and listen. Kasia Gawlik, born and bred in Warsaw (Poland), is a UX Research Manager with over 15 years experience in Research. She successfully made the leap from Market research to User Experience Design where she is a subject matter expert, leader, trainer and hands-on practitioner in the field of User Research and Usability testing. What is UX Research? We answer this question from a career perspective as well how you bring this into your work as a single practitioner or your broader design team. Kasia also shares some personal stories introducing her love for travel, her two daughters and we open a dialogue around gender equality in the workplace. Essential links form the show: Research Event (Warsaw, October 2018): https://www.kongresbadaczy.pl/ The Book, KSIĘŻYC Z PEWEKSU: https://czarne.com.pl/katalog/ksiazki/ksiezyc-z-peweksu

Last month, I had a once-in-a-lifetime opportunity -- visiting Facebook headquarters in Menlo Park, CA! I recorded some interviews while I was there that will air this month, and I spoke as part of Facebook's Design Lecture Series. First up, I'm talking with UX research manager Reggie Murphy. We started off by going into what UX research is and why it's important for designers, and Reggie shared how studying radio websites in the mid-90s turned into the career he has today. Reggie also gave some great advice and resources for those of you interested in UX research and how it's used to make design decisions at Facebook on a regular basis. Thanks to Facebook for helping make this month's interviews happen! Reggie Murphy's Website Reggie Murphy on LinkedIn Reggie Murphy on Twitter Check out the Revision Path Store, and buy specially branded t-shirts, hoodies, mugs, and tote bags to help support the show! http://revisionpath.com/store 15% off t-shirts from November 8 - 11! Use promo code TSHIRTFUN at checkout! Come join the Revision Path community on Slack! http://revisionpath.com/slack We're on iTunes and Stitcher as well! Visit http://revisionpath.com/iTunes or http://revisionpath.com/stitcher, subscribe, and leave us a 5-star rating and a review! Thanks so much to all of you who have already rated and reviewed us! Interested in sponsoring the Revision Path podcast? Head on over to http://revisionpath.com/donate and help support the show!

Here are some things that we've had to come to terms with about the Internet: People watch us when we shop online; They collect data about our likes, dislikes, habits; They using that data to manipulate... err, guide us. This type of design research is called User Experience or UX. And to find out exactly what these designers are looking for, and why they do it, we went to the room where it happens: Manoush volunteered herself as a guinea pig in Etsy's Usability Testing Lab. But unlike most subjects in UX testing, Manoush got to step behind the curtain for a story about online seduction—how designers create an immersive experience that makes you relaxed or happy or excited, and makes you feel like spending time and money. Here she is in the top right hand corner, getting excited about a scarf: Etsy UX researchers watching Manoush shop "for a gift." (Jackie Snow) Here is that scarf in all its winged glory: For the record, she didn't buy it. Yet. (Shovava/Etsy.com) Listen to the full episode to find out what we learned about UX, and how businesses use it to shape our experiences. This episode is one of our favorites—it originally aired back in August 2015, but we liked it so much, we're sharing it again, better than ever. In this week's episode: Mark Hurst, Founder and CEO of UX consulting firm Creative Good Jill Fruchter, UX Research Manager at Etsy Alex Wright, Director of Research at Etsy More good background reading on UX: What a UX designer actually does. And some insight into all the acronyms that start with "U". And one last thing! If you heard last week's episode, you know that we're compiling a list of podcasts that are hosted by women. We asked and you gave us lots and lots of great recommendations. So now let's take things one step further. What's the best podcast episode that you've heard lately, hosted by a woman, or another underrepresented group? Send us your endorsements and we'll include some of your responses in next week's newsletter. Subscribe to Note to Self on iTunes, Stitcher, TuneIn, I Heart Radio, or anywhere else using our RSS feed.  

Look at the headline on this page. See the little square above it that says "Note to Self," with the words "published in" on top? That, according to our in-house User Experience (UX) team, was the product of a whole lot of surveys, interviews, research, and testing. They realized that people who made it to the story page (like you!) couldn't tell it was part of a podcast. They added those words, and boom — you are now fully aware of what you're looking at.   Or at least... more aware.* Because UX research — one of the most explosive areas of growth over the past decade, and one of the most sought-after new tech industry jobs — is still in its infancy, and it's based on herding a really frustrating, ever-shifting, not at all generalize-able data set: People. To learn what's going through these mind-analyzers' minds, Manoush volunteered herself as a guinea pig in Etsy's Usability Testing Lab for a story about online seduction — how designers create an immersive experience that makes you relaxed or happy or excited, and makes you feel like spending your time and money. Here she is in the top right hand corner, getting excited about a scarf: Etsy UX researchers watching Manoush shop "for a gift." (Jackie Snow) Techies know that it can get emotional, frustrating, and personal when an app crashes, or you can't figure out where to pay your damn credit card balance online, or you're shopping and the links on the website don't take you to where you think that they're going to take you. They know they have a lot to lose and a lot to gain from your feelings about their products, and they are turning to people with degrees in the social sciences to help them analyze what's going through our collective minds. Basically: there are more and more jobs for "feelings specialists" that have (almost) nothing to do with therapy. For the record, she didn't buy it. Yet. (Shovava/Etsy.com)   So this week, we're taking a look at the people who tell the developers that a confused user might need an extra text bubble to guide them through a frustrating moment...  (Note to Self)   ...make sure every icon makes sense... (Note to Self) ...and decide how many menus, exactly, their users can handle at once... (Note to Self)   Here's what some of the big — and often opaque — tech companies say about their own UX research: Apple, Facebook, Twitter. We're curious to hear about your experience as users of these sites. Let's go meta? *Marine Boudeau and Fiona Carswell, our UX specialists at WNYC, are actually in the process of redesigning the site right now -- and they would love your input on your, er, user experience here. Meta, right? In this week's episode: Mark Hurst, Founder and CEO of UX Consulting firm Creative Good Jill Fruchter, UX Research Manager at Etsy Alex Wright, Director of Research at Etsy For more good background reading on UX/UI, Marine suggests: The pure definition.  What a UX designer actually does. And some insight into all the acronyms that start with "U". Subscribe to Note to Self on iTunes, Stitcher, TuneIn, I Heart Radio, or anywhere else using our RSS feed.  

The data science toolkit encompasses powerful approaches for detecting and clarifying patterns in social or behavioral data. But when it comes to the interpretation of those patterns, it sometimes falls short — the data may convey “what” and “how much” with great precision, but it is often silent on “why” and “how.” Complementary research methods can fill in these gaps and paint a fuller picture of the phenomena at hand. At Facebook, we combine data science with qualitative and quantitative research, often iteratively, to gain a deeper understanding not just of what people are doing on Facebook, but why and how. Judd Antin UX Research Manager Facebook Judd Antin is a UX Research Manager at Facebook, where he focuses on bring the theories and practices of social psychology, social computing, and HCI to bear to improve Facebook’s products. Judd and his team employ methods that range from ethnographic fieldwork to big data analysis to understand products like News Feed, Ads, Photos, and Groups. In 2011, Judd was named one of MIT Technology Reviews Top Innovators Under 35 (TR35). Judd holds a Ph.D. from the UC Berkeley School of Information, where his research focused on collective action, social dilemmas, and incentive systems in online collaboration. Judd also holds an MA in Applied Anthropology from the University of Maryland College Park, and a BA in Anthropology from Johns Hopkins University. Andrew T. Fiore Growth Research Team Lead Facebook Andrew T. Fiore leads Facebook’s Growth Research Team, including a program of research to understand and measure the benefits, risks, and barriers to adoption of information and communication technologies in emerging markets. Previously, as a member of the data science team at Facebook, he studied social dynamics in online groups. His past research at UC Berkeley, the MIT Media Lab, and Microsoft Research focused on the design and analysis of behavior in computer-mediated communication systems, including usenet newsgroups and online dating sites. He holds a Ph.D. from the UC Berkeley School of Information, as well as an M.A. in statistics from UC Berkeley, an M.S. in media arts and sciences from MIT, and a B.A. from Cornell University.