Secrets of the Top 100 Agents

A three-person specialist team has helped one Rockhampton agent dramatically lift sales while cutting the administrative load that can pull realtors away from clients. On the REB Discover podcast, Liam Garman is joined by Todd Brandon, property partner at The Agency CQ in Rockhampton, to discuss his return to selling and the business model behind his growth. Brandon has split the sales process across three specialist roles, with different members of Team Todd Brandon handling buyer, seller, and negotiation responsibilities. The model has helped the team complete around 120 sales in the past year, compared with about 50 under Brandon's previous 40-person business. He said technology, outsourcing, and agency support have taken much of the administrative work off his plate. The pair also explore Brandon's focus on creating more time for buyers and sellers, the value of peer networks, and the lessons regional agents can take from a business built around specialisation rather than doing everything in-house.

Do-it-yourself (DIY) platforms are giving landlords another way to manage rentals, forcing property managers to prove their value beyond compliance and collecting rent. But is it really the best solution? On The Property Management Excellence (PMX) Podcast, Alex Whitlock and Phil Tarrant examine the growing push towards self-managed rentals and what it could mean for property managers. The pair discuss claims that landlords are increasingly turning away from professional management, questioning whether DIY platforms are really changing the market or simply giving some landlords another option. Compliance sits at the centre of the debate, with Whitlock and Tarrant highlighting the risks landlords face when managing increasingly complex rental obligations themselves and why compliance alone is no longer enough for agencies to demonstrate their value. The conversation also explores what disruption could mean for the property management sector, with agencies needing to understand what landlords actually want, from lower costs to better advice, stronger communication, and strategies that improve rental returns.

Rate rises, housing shortages, and shifting investor strategies are putting Australia's property market under pressure and raising bigger questions about homeownership. On Property Buzz, Phil Tarrant is joined by Momentum Media director Alex Whitlock to examine the forces reshaping Australia's property market, from interest rates and housing supply to changing investor strategies. The pair discuss expectations for further rate rises and why borrowers should be reviewing their mortgage costs, with Whitlock sharing how a conversation with his lender secured a significant rate reduction. The housing shortage also comes under the microscope, with the collapse of Western Sydney builder Bathla Group highlighting the pressures facing construction and development, while community resistance to higher density continues to complicate efforts to increase supply. Looking further ahead, Tarrant and Whitlock examine the 2026 Intergenerational Report and its implications for homeownership, wealth transfers and Australians who may rent for life, before turning to the growing appeal of high-yield inner-city Melbourne apartments for investors.

Melbourne agents are facing weaker conditions and tighter scrutiny, putting selling skills, transparency, and trust under the microscope. On Real Estate Exposed, REB deputy editor Emilie Lauer is joined by Lisa Pennell, CEO of Barry Plant, to discuss the challenges facing Victoria's property market and the industry's response. Pennell explains why Melbourne's market is becoming increasingly segmented, with higher-priced properties facing tougher conditions while more affordable homes continue to attract buyers. The pair then turns to Victoria's underquoting crackdown and what increased scrutiny means for industry trust, with Pennell arguing that agency culture, leadership, and consistent enforcement all have a role to play. Pennell also discusses the impact of tax changes and new auction rules, while sharing why she remains optimistic about Melbourne and believes agencies that keep building market share through the downturn will be best placed for the recovery. Did you like this episode? Show your support by rating us or leaving a review on Apple Podcasts (REB Podcast Network) and by liking and following Real Estate Business on social media: Facebook, X and LinkedIn. If you have any questions about what you heard today, any topics of interest you have in mind, or if you'd like to lend a voice to the show, email editor@realestatebusiness.com.au for more insights.

CRMs are moving beyond contact management, with automation, data ownership, and AI giving agents new ways to nurture leads and win listings. On REB Discover, deputy editor Emilie Lauer is joined by Luke Newton and Iain French, co-founders and directors of LockedOn, to explore how CRM technology is changing the way agents run their businesses. The pair discuss why speed, simplicity, and data ownership are becoming increasingly important, particularly for smaller teams looking to take control of their databases and build stronger client relationships. Automation is also transforming lead nurturing, with digital CMAs, proposals, and regular client touchpoints helping agents stay connected while reducing the manual work involved in prospecting. The conversation also looks at where CRM technology is heading, from responsible AI development to LockedOn Go, a new mobile app designed to help agents manage inquiries, inspections, and appraisals while on the move.

A sales agent turned property manager has built more than 100 doors from scratch in 12 months, using compliance, communication, and a solutions-first approach to win over landlords. On The Property Management Excellence (PMX) Podcast, Alex Whitlock is joined by Lam Nguyen, director of VICPROP, to discuss how he built a 118-property rent roll from scratch after a decade in real estate sales. Nguyen explains how a slow start quickly turned into rapid growth, with VICPROP now adding around 11 new rentals a month and targeting a further doubling of its rent roll organically. The pair explore how Nguyen turned Victoria's demanding compliance environment into a point of difference, while proactive communication and a focus on solutions helped VICPROP win and retain landlords. Nguyen also shares how the agency goes beyond collecting rent and managing maintenance, working with investors to improve their assets, increase rents, and lift yields while using sales and property management teams together to drive organic growth.

Mortgage demand is falling, borrowing costs remain under pressure, and new lending models are emerging, leaving the property finance sector facing a period of major change. On Property Buzz, Phil Tarrant is joined by Annie Kane and Julian Barnes from Broker Daily to examine the latest developments across mortgages, lending and property finance. The trio looks at the prospect of further rate rises, mortgage affordability and the battle between banks to win a shrinking pool of borrowers, with mortgage demand reportedly down 16 per cent year on year. They also explore bitcoin-backed home loans, with cryptocurrency emerging as a potential source of deposit funding, while volatility and loan-to-value requirements create new risks for borrowers. Private lending comes under the spotlight as the sector expands across development finance, raising questions about the risks building beneath the surface, while mortgage brokers continue to dominate despite banks pushing their proprietary channels. The conversation also examines AI's potential to transform the mortgage process, from applications to decision-making, before turning to the bigger challenge facing property: how to get more housing built.

Breaking into Australia's Top 100 Agents for the first time is a major career milestone, but what does it take to get there without losing your authenticity? On Real Estate Exposed, REB deputy editor Emilie Lauer is joined by Michelle Galletti, sales director at Cunninghams – Northern Beaches, to discuss breaking into the Top 100 ranking for the first time and what it took to get there. Galletti reflects on the moment she realised she needed to stop following scripts and start being herself, with authenticity and directness becoming central to how she works with clients. She also credits her team and the support around her for helping her enter the REB Top 100, while explaining how greater self-awareness has changed the way she manages her time, emotions, and workload. The conversation also looks at what success means after becoming a top agent, with Galletti explaining why she is focused on enjoying where she is rather than chasing a higher ranking.

Australia's property market is moving in different directions, making local knowledge, credible data, and the ability to adapt increasingly important for agents looking to win and retain clients. On REB Discover, Liam Garman is joined by Andrew Stone, director and founder of Property Analytics, to unpack what is really happening across Australia's property markets and how agents can use data to navigate changing conditions. The pair examine the divide between markets including Perth, Adelaide and Brisbane and the more subdued growth seen in Sydney and Melbourne, highlighting why agents need to look beyond broad market headlines. Stone explains how using historical trends, market share, and demographic data can help agents build credibility with buyers and sellers, particularly when uncertainty makes clients more cautious. The conversation also explores how agents can use technology without losing the human element, with data integrity, local expertise, and strong relationships key to standing out and turning opportunities into business. Did you like this episode? Show your support by rating us or leaving a review on Apple Podcasts (REB Podcast Network) and by liking and following Real Estate Business on social media: Facebook, X and LinkedIn. If you have any questions about what you heard today, any topics of interest you have in mind, or if you'd like to lend a voice to the show, email editor@realestatebusiness.com.au for more insights.

Launching a property management business might seem risky in a tougher market, but the current conditions could create an opening for new agencies willing to do things differently. On The Property Management Excellence (PMX) Podcast, Alex Whitlock is joined by Bairave Jeyasothy and Mignon Ahrns from Managed to explore why the current market could be an opportunity for property management start-ups despite the challenges facing the broader real estate sector. The conversation looks at what it takes to stand out, with a clear point of difference, strong relationships and transparency emerging as key ingredients for agencies trying to win and retain owners. Technology is another major focus, with the trio explaining how automation can help start-ups scale their rent rolls without simply adding more people, while the right training can ensure teams get the most from their tools. They also examine the opportunity created when sales and property management teams work together, with stronger collaboration potentially turning existing relationships into new managements and helping agencies grow their rent rolls organically.

Borrowers are switching lenders in search of better deals while proposed trust tax changes could force investors to rethink how they structure their property wealth. On Property Buzz, Phil Tarrant is joined by Julian Barnes to break down the biggest developments across banking, mortgage lending, and property finance. The pair look at AI's growing role in banking and what it could mean for mortgage brokers, despite brokers now accounting for 81.6 per cent of the home loan market. They also discuss the surge in refinancing, with 1,800 borrowers switching lenders each day. The conversation then turns to proposed trust tax reforms, including a 30 per cent minimum tax on discretionary trusts and changes planned for 2028, which have left advisers working through the potential impact. With inflation, unemployment, and interest rate uncertainty adding to the pressure, the pair consider what these changes mean for borrowers and property investors.

Reaching the top of the real estate industry takes more than chasing gross commission income (GCI), with resilience, relationships, and knowing when to step back proving critical to long-term success. On Real Estate Exposed, REB deputy editor Emilie Lauer is joined by Matthew Smythe from Belle Property Neutral Bay to discuss what it takes to build a successful career and remain competitive after two decades in the industry. Smythe reflects on starting out at 30, entering a relatively unknown brand and building his name through relentless prospecting and cold calling. He explains how his definition of success has changed over time, with family, great clients, and enjoying the journey becoming just as important as GCI. The conversation turns to the changing role of the agent, with Smythe arguing that sales data alone no longer creates a point of difference. Instead, agents need to understand what the numbers mean for each client, uncover their motivations, and help them make decisions around the next stage of their lives. Smythe also explains why building a strong team has been critical to his longevity, allowing him to focus on relationships while others handle administration and prospecting. He shares the importance of working efficiently rather than simply working longer hours, while maintaining balance and enjoying the highs and lows of the industry.

In a tougher property management market, agencies can't rely on gut instinct alone. The data behind their rent roll could reveal where clients are at risk of leaving, and where the next growth opportunities lie. On the PMX Podcast, Alex Whitlock is joined by Michael Johnson, Director at Agile Market Intelligence, to explore why agencies need to become more evidence-based to protect their rent roll and keep growing. The pair look at the warning signs that could signal owner churn, from slow call-backs and email response times to a lack of proactive communication, and why tracking these measures could help agencies fix service issues before clients walk. The conversation turns to organic growth, with client surveys, Net Promoter Scores and investor profiling helping agencies understand what they do well, identify their strongest advocates and turn existing relationships into referral opportunities. Johnson also explains why agencies don't need to spend big to build their local profile, with targeted marketing, community sponsorships, signage, and regular digital updates helping businesses stay visible and build familiarity in the markets they serve.

Australia's property market is becoming increasingly divided, with falling prices, rising rents, rate pressures, and government policy creating both challenges and opportunities for investors. On Property Buzz, Phil Tarrant is joined by Tom Panos to discuss changing market conditions, the mood among Australia's top agents, and what the shift means for both property professionals and investors. The pair look at vendor management and the need for agents to be honest about market conditions, from weaker clearance rates and declining prices to the sharp divide between premium and more affordable properties. The conversation turns to government policy, housing supply, and the broader economy, including the potential impact of higher interest rates and growing pressure on small businesses. For investors, the picture looks different, with decreasing prices and rising rents creating opportunities for those with the borrowing capacity and cash flow to act, while Panos argues Australia's underlying appeal remains strong.

Making it to the top of real estate takes more than listings and sales, with resilience, consistency, and relationships proving critical to building a lasting career. Live from the REB Top 100 Agents event in partnership with Commonwealth Bank of Australia, Emilie Lauer is joined by Suzanne Hibberd from Abode Property on Real Estate Exposed to discuss what it takes to reach the top of the real estate industry and stay there. Hibberd reflects on more than 30 years in the industry, including the hard work, rejection, and relationships behind her success, as well as what it meant to be recognised among Australia's leading agents. The conversation looks at competing in a tougher market, managing high listing volumes, and working across different price points, with Hibberd sharing why strong vendor relationships and realistic expectations remain central to her approach. Hibberd also shares the mindset and skills she believes separate top agents from the rest, from resilience and consistency to listening, finding strong mentors, and backing yourself through the highs and lows of real estate. Did you like this episode? Show your support by rating us or leaving a review on Apple Podcasts (REB Podcast Network) and by liking and following Real Estate Business on social media: Facebook, X and LinkedIn. If you have any questions about what you heard today, any topics of interest you have in mind, or if you'd like to lend a voice to the show, email editor@realestatebusiness.com.au for more insights.

A 700-property acquisition has tripled Belle Property's rent roll in one move, putting the agency's growth strategy, team structure, and appetite for further expansion in focus. On The Property Management Excellence (PMX) Podcast, Alex Whitlock is joined by Alistair Shearer, soon-to-be director, officer in effective control at Belle Property, to discuss the acquisition and what comes next. Shearer explains why Seaford was the right market for Belle Property, bringing a stronger investor presence while fitting within the agency's existing Mornington Peninsula footprint. The pair look at what it takes to be acquisition-ready, from having the right technology and team structure in place to integrating hundreds of properties without letting service levels slip. They also discuss managing a rapidly growing team, from communicating the business vision and defining new roles to keeping staff engaged as the agency expands. With the Seaford deal expected to be one of many, the conversation turns to what makes an acquisition worth pursuing and why geographic alignment matters when building a larger property management business.

Higher inflation, a struggling construction sector, and falling listings are raising fresh questions about where the property market goes next. On Property Buzz, Phil Tarrant and Liam Garman examine the latest inflation figures and what they could mean for interest rates, mortgages, and property prices. The pair look at why several major banks are tipping higher rates, and whether another hike could put further pressure on households already dealing with rising living costs. They also unpack the collapse of a major building company, with thousands of homes left in limbo, and what the fallout could mean for Australia's already stretched housing supply. With new listings sitting below the five-year average, the conversation turns to affordability, construction costs, and whether weaker conditions could eventually create opportunities for buyers and investors.

AML rules have changed the game for real estate, with agencies now facing new compliance obligations, serious penalties, and a learning curve that could catch many off guard. On the REB Discover podcast, Liam Garman is joined by John Nguyen, founder and managing director of AML Partners, to break down what the new rules mean for real estate professionals. The pair look at the new AML obligations facing agents, property managers, and strata managers, including risk assessments, compliance programs, compliance officers, and suspicious activity reporting. They also examine where agencies could come unstuck, from relying on conflicting advice to failing to properly identify and assess the risks within their own business. The conversation then explores how agencies can approach AML without letting compliance become another operational headache, including the role of technology, outsourcing, and specialist expertise. Did you like this episode? Show your support by rating us or leaving a review on Apple Podcasts (REB Podcast Network) and by liking and following Real Estate Business on social media: Facebook, X and LinkedIn. If you have any questions about what you heard today, any topics of interest you have in mind, or if you'd like to lend a voice to the show, email editor@realestatebusiness.com.au for more insights.

A landmark court case has cracked open a legal grey area around outsourced trust accounting in property sales, while a wave of poor buyer's agent deals is dumping problem properties straight into property managers' laps. This week's episode unpacks what this means for PMs across Australia. The buyer's agent sector is in the middle of a shake-up, and many PMs are copping the fallout. In this episode of The Property Management Excellence Podcast, REB's Alex Whitlock, Liam Garman, and Emilie Lauer dig into why so many BA-sourced properties are landing on PMs' desks with overvalued rental CMAs. A last-minute rush to buy through SMSFs ahead of superannuation changes has also flooded the market with suboptimal purchases: properties bought in haste, now needing to be leased in a market that won't necessarily deliver the returns investors were promised. The trio then unpack a recent legal flashpoint: an NSW court case that has thrown outsourced trust accounting for sales into question, with particular reference to client disclosure.

From rising debt and unemployment to migration, gig workers, and buyer's agents, Australia's economic shifts are creating fresh questions about the strength of the property market and what comes next. On Property Buzz, Phil Tarrant and Liam Garman examine the week's biggest property and economic developments, connecting the dots between policy, jobs, migration, and what they could mean for the market. The pair discuss Australia's growing debt, pressure on state budgets and a cooling jobs market, questioning what weaker economic conditions could mean for interest rates, house prices, and household wealth. They also turn to migration and remittances, the gig economy, and rising labour costs, examining how broader policy decisions could flow through to consumers, businesses, and the property market. The conversation wraps with a look at the buyer's agency sector, including the prospect of consolidation and why investors may need to look beyond bold market predictions when choosing who to trust with their next property move.

With more data at their fingertips than ever, agents who know which numbers matter can gain an edge. From pipeline health and competitor performance to sharper vendor conversations and better decisions, here's how to turn data into a competitive advantage On the REB Discover podcast, Liam Garman is joined by Damian Merchan, founder and CEO of Sonar AI, to explore how AI and data are changing the way real estate businesses measure performance and compete. The pair look at why having more data does not necessarily mean better decisions, and which numbers agents should actually be watching: from pipeline health and conversion rates to listing performance. They examine how competitor data can show agents where they sit in the market, who they are up against, and where there may be opportunities to improve their performance. The focus then shifts to vendor conversations, with data giving agents stronger evidence when discussing pricing, market shifts, and listing performance rather than relying on instinct alone. For principals and sales managers, the duo looks at how better data can reveal performance gaps across a team, identify where coaching is needed, and give leaders a clearer picture of what is driving results. Did you like this episode? Show your support by rating us or leaving a review on Apple Podcasts (REB Podcast Network) and by liking and following Real Estate Business on social media: Facebook, X and LinkedIn. If you have any questions about what you heard today, any topics of interest you have in mind, or if you'd like to lend a voice to the show, email editor@realestatebusiness.com.au for more insights.

Property management can be easy to commoditise, but the fastest-growing agencies are finding ways to stand out. From customer experience to culture and systems, the right foundations can change the growth trajectory. On The Property Management Excellence (PMX) Podcast, Alex Whitlock is joined by Nick Georges from Wingman Group to explore what separates fast-starting property management businesses from the rest. The pair look at why having a clear customer proposition matters, how agencies can define their X factor, and why landlords need to feel they are getting more than a basic service. They also discuss the foundations of a high-growth property management business, from hiring the right people and building strong processes to using technology and offshore support without losing the customer focus. The conversation also explores leadership, proactive communication, and the role of culture in creating a property management operation that can scale.

A government bailout, banks fighting harder for borrowers, and buyer activity falling: Australia's property market is showing cracks as economic pressure starts to build. On Property Buzz, Phil Tarrant and Liam Garman tackle the government's decision to support the Tomago aluminium smelter, questioning whether taxpayer money should be used to rescue struggling businesses. The conversation then turns to property, including the growing debate around third-party trust accounts and what a recent NSW court case could mean for the industry. The pair also look at banks ramping up refinancing offers and cashbacks as mortgage volumes soften, while buyer activity and property prices come under pressure across parts of the country. They then discuss whether a deeper property correction could spill into the broader economy, including household wealth, consumer spending, and the prospect of future rate cuts.

A North Sydney agent brawl, a $1.2 million cyber scam near miss, and a court battle over property deposits: the latest real estate drama goes well beyond the auction floor. On Real Estate Exposed, Liam Garman and Emilie Lauer examine some of the industry's most contentious stories, from alleged agent misconduct to cyber security threats and the fight over who should hold property deposits. The pair discuss an alleged altercation involving rival agents on Sydney's Lower North Shore, and what public incidents like this can mean for professional reputations in an increasingly competitive market. They also look at a near miss involving a $1.2 million settlement redirection scam, highlighting how a sophisticated email fraud was stopped before the funds disappeared and why real estate businesses remain vulnerable to cyber crime. The conversation then turns to the growing debate around third-party trust accounts and "deposit flicking", following an NSW Supreme Court case that has reignited questions over transparency, consent, and the handling of property deposits. With regulators reviewing the rules, the episode examines what the case could mean for agencies and the future of third-party arrangements. Did you like this episode? Show your support by rating us or leaving a review on Apple Podcasts (REB Podcast Network) and by liking and following Real Estate Business on social media: Facebook, X and LinkedIn. If you have any questions about what you heard today, any topics of interest you have in mind, or if you'd like to lend a voice to the show, email editor@realestatebusiness.com.au for more insights.

A month on from "AML Day", most agencies have ticked the visible boxes: enrolled with AUSTRAC, named a compliance officer, and sent staff through initial training. But ticking those boxes isn't the same as running a program that actually holds up and keeps your business safe. On this REB Business Empowerment Showcase, Liam Garman sits down again with Kaan Yuksel, managing director and founder of Visibl, to explore the gap between compliance on paper and compliance in practice, and how agencies can close it. Yuksel explains what "paper compliance" really looks like in reality: an AML program written once and left on a shelf, staff who've done the bare minimum training, and a compliance officer who hasn't built the habit of actually engaging with their own program. The conversation turns practical, covering how agencies can build compliance into everyday workflows, from sending KYC verification alongside listing agreements, to making AML a standing item in team and business meetings, and why encouraging staff to raise red flags, even ones that turn out to be nothing, matters more than getting it right every time. Garman and Yuksel also revisit the penalties for getting it wrong, from AUSTRAC fines through to the reputational fallout in a trust-based industry, before Yuksel shares his advice for agencies still finding their feet a month into the regime.

Growing a property management business from 50 to more than 1,000 properties takes more than winning rent rolls. It requires systems, specialised teams, and a strategy built to scale. Here is how this Melbourne agency did it. On The Property Management Excellence (PMX) Podcast, Alex Whitlock sits down with H & B Real Estate's head of property management Tim Oldenburg to reveal how the agency transformed its approach to growth. Oldenburg shares how H & B Real Estate moved away from the traditional property manager-does-everything model, instead building specialised teams and systems designed to make the business less dependent on individual staff. The conversation also looks at growth through acquisition, including the due diligence required before taking on a new rent roll and the opportunities that can emerge from improving underperforming portfolios. Whitlock and Oldenburg discuss the landlord relationship, why understanding the customer proposition matters, and how agencies can build a property management operation that continues to perform as it grows. With H & B Real Estate targeting further expansion over the next five years, the pair share the lessons behind its growth journey and what other property management businesses can learn from its approach.

Property, politics, and policy collided this week as government funding, SMSF changes, housing affordability, and market narratives fuelled fresh debate. But behind the headlines, what do these shifts actually mean for buyers, sellers, and investors? On Property Buzz, Phil Tarrant and Liam Garman dive into the growing tension between politics, property, and public debate, exploring why housing remains one of Australia's most contested issues. The pair discuss how market forecasts can often depend on who is delivering them, with selling agents, buyer's agents, and commentators frequently presenting different versions of the same data. They also look at the impact of government policy on property, including the future of self-managed super fund (SMSF) investment, the shift towards commercial opportunities, and how changing rules could influence investor decisions. The duo then explores builder incentives, immigration and housing demand, negative equity, and whether current policy settings are addressing the challenges facing the market.

Underquoting crackdowns, a $1 million defamation payout, and another political housing blunder – this week, Real Estate Exposed unpacks the biggest stories shaking the real estate industry and what they mean for agents. On Real Estate Exposed, Liam Garman and Emilie Lauer break down the biggest headlines shaping Australia's real estate industry. The pair examine Victoria's latest underquoting crackdown, unpacking the allegations against a major agency, the penalties agents could face, and why regulators are stepping up enforcement across the state. They also discuss the $1 million defamation case that sent shockwaves through the industry, exploring what it means for agents navigating social media, referrals, and reputation in an increasingly connected market. The pair then dives into the latest political housing debate, including confusion around negative equity, and why policy decisions continue to create uncertainty for property professionals, investors, and home buyers alike.

The technology agents rely on every day is changing fast. From AI and mobile-first CRMs to smarter automation, the next generation of real estate software could transform how agencies operate. On the REB Business Empowerment Showcase, Emilie Lauer sits down with LockedOn co-founders Luke Newton and Iain French to share the story behind the CRM, from spotting a gap in the market more than a decade ago to rebuilding the platform as the industry evolved. The trio explore how the industry's expectations have changed, shifting towards mobile-first CRMs – faster, simpler technology that helps agents spend less time on administration and more time winning business. Newton and French also discuss the rise of AI, the importance of protecting client data, and how customer feedback continues to shape the platform as technology and legislation continue to evolve. The trio also discuss how changing market conditions, compliance and customer expectations are shaping the next generation of real estate software – and what agencies need to do to keep up.

AI is changing property management faster than ever, but the biggest challenge isn't the technology; it's building systems that solve real problems for agencies. Here's what you need to know to stay ahead. On The Property Management Excellence (PMX) Podcast, Alex Whitlock is joined by Bairave Jeyasothy and Louis Amon from Managed to take listeners behind the scenes of building one of Australia's fastest-evolving property management platforms. The trio reveal how customer feedback shapes every product decision, why automation has become the biggest priority for agencies, and how AI is changing the way property managers work behind the scenes. They also lift the lid on the technology powering automated payments, explain why trust accounts are becoming a thing of the past, and discuss the challenge of balancing new features with keeping a platform running smoothly. The conversation also explores the rise of agencies building their own AI-powered workflows, the opportunities this creates, and why understanding the fundamentals of technology will become just as important as adopting the latest tools.

The property industry is facing a trust test, with questionable advice, buyer's agent practices, and rushed investment decisions putting buyers on alert. On Property Buzz, Phil Tarrant and Liam Garman unpack the biggest issues facing property investors right now, from misleading investment advice and buyer's agent concerns to the rush before major self-managed super fund (SMSF) changes take effect. The pair discuss the growing scrutiny around buyer's agents, questioning whether some business models have prioritised sales over investor outcomes. They also examine the latest developments from the Dashdot collapse, including concerns around upfront fees, investment advice, and the impact on customers left out of pocket. The duo explores why some investors are being drawn towards questionable opportunities, from expensive apartment purchases to promises of easy returns, and why due diligence remains critical in a shifting market. Tarrant and Garman then turn to the SMSF borrowing changes, the rush to secure deals before the deadline, and whether policy decisions are accurately reflecting the realities of the property market. The episode also looks at housing affordability, falling prices, and what a more cautious market means for investors trying to make their next move.

The biggest stories in real estate rarely end with the headline. From industry controversies and market shake-ups to the topics everyone is talking about behind closed doors, REB's new podcast Real Estate Exposed is here to cut through the noise. In the debut episode of Real Estate Exposed, Liam Garman and Emilie Lauer break down the major developments shaping the real estate industry, giving agents deeper context. The pair tackle the collapse of buyer's agency Dashdot and the controversial launch of its founders' new business venture, questioning what it means for trust, accountability, and the wider industry while hundreds of former clients remain out of pocket. The conversation also examines the rush of self-managed super fund (SMSF) buyers racing to beat the August deadline, what happens when that demand disappears, and why some agents are already preparing for a very different market. Along the way, the duo share the stories catching the industry's attention, reveal what they're hearing from agents across the country, and explain why Real Estate Exposed is set to become the go-to podcast for the conversations happening behind the headlines.

As tax reforms reshape Australia's investment landscape, more investors are looking beyond residential property, putting commercial real estate firmly back on the radar. On the REB Business Empowerment Showcase, Liam Garman is joined by commercial buyer's agent Chris Huxter to discuss why recent budget changes have renewed interest in commercial assets and what investors need to know before making the switch. Huxter explains why commercial property has largely escaped the proposed changes affecting residential investors, driving a noticeable increase in inquiries from investors looking to diversify their portfolios. The pair also explore why industrial property continues to outperform, the risks behind chasing high yields, and the due diligence investors often overlook when buying commercial assets. The conversation covers the importance of understanding leases, tenant quality, and specialist property management, with Huxter outlining the common mistakes that can turn a seemingly attractive commercial investment into a costly one.

Property managers are being challenged to think beyond rent collection, with the industry's future increasingly defined by strategic advice, technology, and stronger investor relationships. On The Property Management Excellence (PMX) Podcast, Phil Tarrant sits down with LJ Hooker's head of property management for Australia and New Zealand, Cathie Crampton, to discuss how the profession is evolving and where agencies can create more value for landlords. Crampton argues property managers should shift from being transactional operators to true asset managers. She said property managers should be helping investors maximise returns through rental performance, tax depreciation, property improvements, and long-term portfolio planning rather than focusing solely on rent. The conversation also examines the growing role of technology and AI, with automation taking over routine administration and freeing property managers to spend more time building relationships and delivering strategic advice. The pair then discuss the future value of rent rolls, explaining how operational efficiency, strong business culture, and high-quality data are becoming key drivers of growth as agencies look to expand through acquisition.

Australia's property market is entering another period of uncertainty, with the SMSF borrowing deadline, interest rate speculation, and shifting buyer demand all set to test the market in the months ahead. On Property Buzz, Phil Tarrant and Liam Garman discuss the SMSF buying rush ahead of the 10 August deadline, what the market could look like once that demand fades, and where opportunities may emerge for prepared buyers. The pair also examine how tighter borrowing conditions are pushing investors towards higher-yielding properties, and why chasing cash flow alone could come at the expense of long-term performance. They also turn their attention to the latest trust account theft case, questioning why fraud continues to plague the industry and whether technology can finally remove one of real estate's biggest ongoing risks.

The days of winning business with an inflated price guide are over. In today's market, accurate appraisals separate top agents from the rest – with those getting the price wrong risking the client, the campaign, and the result. On the REB Podcast, deputy editor Emilie Lauer sits down with Elders trainer, mentor, and coach Sebastian Bonaccorso to discuss why appraisal skills have become more critical than ever as agents navigate a more competitive and considered market. With more than 40 years in the industry and over 11,000 auctions under his belt, Bonaccorso shares why agents must move away from chasing listings through unrealistic expectations and instead build trust by delivering honest, evidence-based appraisals. The discussion explores the skills separating top agents in today's market, from managing vendor expectations, using comparable sales effectively, and building trust from the first conversation through to negotiation and sale. Finally, Bonaccorso explains why today's market is exposing the gap between agents who rely on favourable conditions and those who continue to sharpen their skills, with preparation, transparency, and ongoing training becoming the foundations of long-term success.

The market hasn't beaten great agents. It has exposed the ones who stopped learning. On the REB Business Empowerment Showcase, Liam Garman sits down with coach Michael Sheargold to discuss why today's changing market is separating agents who adapt from those waiting for conditions to improve. Sheargold argues that many agents have only experienced one type of market, leaving them unprepared as buyer behaviour shifts and competition intensifies. He explains why the industry's best performers are focusing on new skills, better conversations, and stronger leadership rather than blaming market conditions. The discussion also explores the responsibility of agency leaders, with Sheargold revealing why coaching, communication, and understanding what success looks like for each team member have become more important than ever. Finally, the pair examine AI's growing role in real estate, why leaders should embrace technology without losing the human element, and how agencies can position themselves for long-term success regardless of where the market heads next.

The agencies winning more landlords won't be the ones simply collecting rent – they'll be the ones proving their value beyond the basics.  On The Property Management Excellence (PMX) Podcast, Alex Whitlock is joined by Jason Back from Broker Essentials to discuss why property management is at a turning point and what agencies can learn from the transformation of mortgage broking. The pair explore why collecting rent and managing maintenance is no longer enough, with landlords increasingly looking for advice, communication, and greater value from their property managers. Back explains how mortgage brokers built trust by solving bigger client problems, and why property managers have a similar opportunity to become strategic partners in an investor's journey. The discussion also highlights why proactive communication, stronger relationships, and a clear value proposition will separate the agencies that grow from those that simply manage properties.

Fear of missing out is back in Australia's property market. As thousands of investors rush to beat the SMSF deadline, the biggest risk isn't missing out – it's buying the wrong property in the process. On Property Buzz, Phil Tarrant is joined by Alex Whitlock to discuss the growing frenzy surrounding self-managed super funds (SMSF) and why investor urgency is creating new risks. The pair question whether the race to secure finance before the borrowing ban is pushing investors into poor-quality assets, warning against letting marketing hype or tight deadlines dictate long-term investment decisions. Attention then turns to the mortgage market, with borrowing capacities shrinking and investor activity slowing, raising fresh questions about what the next phase of lending could look like for brokers and borrowers alike. Finally, Tarrant and Whitlock explain why investors should look beyond buyer's agents alone, arguing that local property managers can often provide some of the strongest insights into rental demand, cash flow, and the long-term fundamentals of a market.

From 1 July, one compliance mistake could cost real estate agencies millions. The problem? Many still don't realise the new rules apply to them. On the REB Business Empowerment Showcase podcast, Liam Garman sits down with Visibl co-founder Kaan Yüksel to break down the new anti-money laundering (AML) laws now reshaping Australian real estate and why every agency needs to act before regulators come knocking. The pair explain how Tranche 2 reforms extend AML obligations to selling agents, principals, directors, and buyer's agents, with agencies now required to verify the identities of both buyers and sellers as part of every transaction. The discussion explores why real estate has become a key target for money laundering, the costly compliance mistakes agencies are most likely to make, and how technology is helping businesses manage the growing administrative burden. Finally, Garman and Yüksel warn that with penalties of up to $33 million per breach, AML compliance is no longer just another box to tick – it's becoming one of the biggest operational risks facing Australian real estate businesses.

The agencies winning more landlords aren't just managing properties anymore. They're helping investors build wealth, and it's changing what clients expect from property managers. On The Property Management Excellence (PMX) Podcast, Alex Whitlock and buyer's agent Ross Le Quesne break down the shift reshaping property management – and why the winners are becoming trusted advisers, not just rent collectors. Le Quesne argues the best agencies are moving beyond maintenance and compliance, helping investors improve cash flow, unlock value, and make smarter long-term decisions about their assets. The pair also reveals the costly mistakes many landlords make, from underestimating ownership costs to overlooking simple upgrades that can significantly boost rental returns. Finally, Whitlock and Le Quesne explain why agencies that educate investors, communicate proactively, and think beyond day-to-day property management will be the ones that attract more landlords – and keep them.

Tax changes may have stolen the headlines, but Australia's property market is increasingly being shaped by immigration, housing supply, and political decisions that investors can't afford to ignore. On Property Buzz, Phil Tarrant is joined by Steve Kuper to connect the dots between politics, geopolitics, and property, revealing how government decisions, immigration policy, and global uncertainty are beginning to reshape Australia's housing market. The duo examines the rush of investors scrambling to buy residential property through self-managed super funds before the borrowing ban takes effect, questioning whether urgency is driving sound investment decisions or expensive mistakes. Attention then turns to Canberra, where the fallout from recent tax reforms continues to divide investors, raising fresh questions about housing affordability, fairness, and whether government policy is solving the problem or creating new ones. The discussion also explores Australia's immigration settings, revealing why a growing mismatch between skilled migration and construction labour is adding further pressure to an already constrained housing market. Finally, Tarrant and Kuper look beyond Australia's borders, discussing why geopolitical tensions are no longer just a foreign affairs issue and how global instability could increasingly influence property markets, investor confidence, and the nation's economic outlook.

In today's market, growth isn't just about growing a rent roll. It's about becoming the agency that landlords, talent, and clients actively choose and actually want to be part of. On The Property Management Excellence (PMX) Podcast, Alex Whitlock is joined by Phil Tarrant and Michael Magee to discuss the shift from simply growing rent rolls to building businesses that attract top talent, loyal clients, and long-term growth. The trio pull back the curtain on what goes into creating one of Australia's biggest property management events, and explain why industry recognition has become a genuine commercial advantage rather than just another trophy. Attention then turns to the focus of this year's PMX Conference, building an attraction business, with the conversation highlighting the agencies investing in culture, leadership, and client experience to stand out in an increasingly competitive market. As the profession evolves, Whitlock, Tarrant, and Magee agree that the future belongs to agencies that can clearly articulate their value, embrace innovation, and build businesses people genuinely want to work with and work for.

Everyone wants to know why housing has become so unaffordable. But what if the policies designed to fix the crisis are actually making it worse? On Property Buzz, Phil Tarrant and Liam Garman question whether recent tax reforms, lending changes, and housing policies could have unintended consequences for investors, developers, and first home buyers alike. From the crackdown on investor taxes to broader housing reforms, the pair examine whether the government's approach will genuinely improve affordability or simply reduce housing supply and place even more pressure on the market. They also explore Australia's increasingly fragmented property landscape, where Sydney and Melbourne continue to soften while Brisbane, Adelaide, and Perth tell a very different story, proving there is no such thing as a single Australian property market. The conversation then shifts to the broader economy, examining how higher interest rates, persistent inflation, and growing employment uncertainty could shape borrowing power, property values, and investor confidence in the months ahead. Finally, the duo assess the potential fallout from changes to self-managed super funds, posing one critical question: if individual investors are gradually pushed out of the market, who will fund Australia's next generation of housing?

Australia's buyer's agent sector is under pressure. But while many see uncertainty, forward-thinking property managers have a rare opportunity to become the trusted advisers investors are searching for. In this episode of The Property Management Excellence (PMX) Podcast, REB's Alex Whitlock and Liam Garman unpack the buyer's agent sector under mounting pressure. They explore how ongoing policy shifts and industry instability are widening the property advice gap, and why property managers are uniquely positioned to step into that space. The pair discuss how the collapse of Dashdot exposed deeper issues within the largely unregulated buyer's agent industry, raising questions around business models and the long-term sustainability of the sector. Whitlock argues that investors are now looking for trusted professionals who understand the full investment journey, creating an opportunity for property managers to evolve from rent collectors into strategic advisers who help clients navigate an increasingly complex market. They also examine how changes to negative gearing, capital gains tax, and SMSF property investment are reshaping investor behaviour, and why agencies that align their sales and property management teams will be best placed to build stronger client relationships and capture the next wave of investment business.

Everyone says Australia's property market is cooling. The problem? The headlines are telling only half the story, and investors buying into the panic could be looking in all the wrong places. On Property Buzz, Phil Tarrant and Liam Garman rip into the biggest myths driving Australia's property market, arguing that the country's housing story is becoming more divided than ever, with winners and losers emerging simultaneously. The duo reveals why Brisbane, Adelaide, and Perth continue to push ahead while Sydney and Melbourne slow, exposing how relying on national headlines could lead investors to make costly decisions. Attention then turns to the federal government's latest property reforms, with Tarrant warning they could backfire spectacularly by squeezing housing supply, making development harder and creating the very affordability problems they were meant to solve. The episode finishes with one of the industry's biggest controversies, as Tarrant and Garman question whether some high-volume buyer agencies are manufacturing competition, inflating demand and putting business growth ahead of their clients.

Most new agents think real estate success comes from branding, social media, and technology, but REB's New Agent Academy made one thing clear: the agents who win are still the ones who master the basics. On the REB Podcast, deputy editor Emilie Lauer reports live from the New Agent Academy, capturing the key lessons, conversations, and takeaways from an event designed to help the next generation of agents build successful, sustainable careers. The episode explores why relationships remain the foundation of the industry, with speakers stressing that trust, communication, and consistency still matter more than any tool, platform, or shortcut. Attention then turns to resilience, as the Academy highlighted the reality of rejection, slow starts, and the discipline required to keep prospecting when results are not immediate. The speakers also examine the role of technology, noting that while digital tools can help new agents move faster, they cannot replace the fundamentals of speaking to more people, building networks and staying visible in the market. Did you like this episode? Show your support by rating us or leaving a review on Apple Podcasts (REB Podcast Network) and by liking and following Real Estate Business on social media: Facebook, X and LinkedIn. If you have any questions about what you heard today, any topics of interest you have in mind, or if you'd like to lend a voice to the show, email editor@realestatebusiness.com.au for more insights.

Most agencies are chasing scale, acquisitions, and bigger rent rolls, but some of the fastest-growing businesses are doing the exact opposite: staying small, staying personal, and winning clients through service. On The Property Management Excellence (PMX) Podcast, Alex Whitlock sat down with Ashby Farrell, director of WHITEARCH, to explore why boutique property management is making a comeback and how a one-man operation evolved into a thriving Perth agency. Farrell shares how frustration with the disconnect between sales and property management pushed him to build an agency focused on long-term relationships, accountability, and a level of service he felt was missing elsewhere in the industry. Rather than pursuing aggressive growth, Farrell said that WHITEARCH has prioritised quality over quantity, maintaining direct contact with landlords and taking a hands-on approach that many larger agencies have abandoned. The conversation also examines the changing Perth market, where increasing consolidation among major agencies is creating opportunities for smaller operators to differentiate themselves through personalised service and stronger client relationships.

Following the collapse of leading Australian buyer's agency Dashdot, questions are emerging about the quality and transparency of property advice being offered to investors. As confidence wavers, investors are left asking how to properly conduct due diligence and what the evolving property landscape will mean for future decisions. In this episode of Property Buzz, Phil Tarrant and Liam Garman unpack the wave of disruption sweeping through Australian real estate, including a close examination of the liquidator's report into the Dashdot collapse. With $16.5 million in liabilities, 695 creditors, and $10.5 million tied up in "prepaid services & refunds", Tarrant questions whether the numbers fully stack up, suggesting the sector may be heading into a period of overdue rationalisation. The discussion then turns to the broader advisory landscape, with the pair questioning whether the traditional dominance of buyer's agents will give way to more tailored, locally grounded insights from property managers who hold long-term, on-the-ground experience in asset performance and tenant demand. They also examine Canberra's recent tax backflips, unpacking the policy shifts and mathematical blind spots that continue to shape housing affordability and influence property prices.

AI is rapidly changing the way real estate agents market properties, generate leads, and manage their businesses. But while the technology is more accessible than ever, many agents are still unsure how to use it effectively. Ahead of the REB Innovation Summit, Properti's Craig Deveson joins Liam Garman to explore how AI and automation are transforming the Australian real estate industry, and why the agents who embrace these tools now will be best positioned for long-term success. Want to see how you can harness the latest tech to scale your agency? Secure your place at the REB Innovation Summit here. Drawing on years of experience helping agencies leverage technology, Deveson explains why AI should be viewed as a tool to enhance agent performance, not replace it. From automating repetitive marketing tasks to improving visibility across digital channels, he shares how agents can use technology to create more opportunities while spending more time where it matters most: with clients. The discussion explores: How AI and automation are reshaping real estate marketing. Why the most successful agents use technology to amplify, not replace, personal relationships. The common mistakes agents make when adopting new digital tools. Why trusted advisers will become even more valuable in an AI-driven market. Enjoy the podcast.

Most agents walk into an appraisal armed with pages of statistics, market reports, and sales figures. But the best agents walk in with a story. Ahead of the second annual REB Innovation Summit, Property Analytics founder Andrew Stone joins Liam Garman to unpack why data alone doesn't win listings, and how agents can use market insights to build trust, demonstrate expertise, and convert more vendors. Want to see how you can harness the latest tech to scale your agency? Secure your place at the REB Innovation Summit here. Drawing on more than 15 years in property analytics, Stone explains why many agents either overwhelm vendors with information or fail to provide enough context to make data meaningful. Instead, he argues that successful agents are those who can connect the numbers to outcomes that matter. The discussion explores: The common appraisal mistakes costing agents listings. How leading agents use data to tell compelling stories. Why credibility and trust will become even more important in an AI-driven industry. The simple shift that can improve conversion rates immediately. Enjoy the podcast.