Secrets of the Top 100 Agents

Renters are facing record-low vacancy rates, while property managers are under growing pressure as workloads and expectations intensify. Against this backdrop, tenant education is emerging as a potential reset for how the industry supports long-term stability, benefiting both renters and property managers alike. In this episode of the REB Podcast, host Liam Garman speaks with Paul Tommasini, chief executive officer of inCommunity and the Tenancy Skills Institute, about how structured education pathways for tenants could deliver better outcomes across the rental ecosystem – covering budgeting, maintenance and responsibilities. The discussion explores how stable tenancies are becoming increasingly critical in a tight rental market, and how education-led programs are helping tenants build the skills needed to sustain long-term rental relationships while easing pressure on property managers. Tommasini shares how the Tenancy Skills Institute has evolved from supporting young people experiencing homelessness into a broader national initiative, with more than 27,000 participants completing its tenancy education programs. The conversation also examines how early intervention tools like PM Assist are helping property managers identify issues sooner, connect tenants with support services, and reduce the likelihood of disputes escalating to the tribunal. Finally, the discussion challenges common misconceptions around tenancy breakdowns, highlighting the complex mix of financial stress, communication issues and knowledge gaps that often sit beneath rental disputes. Did you like this episode? Show your support by rating us or leaving a review on Apple Podcasts (REB Podcast Network) and by liking and following Real Estate Business on social media: Facebook, X and LinkedIn. If you have any questions about what you heard today, any topics of interest you have in mind, or if you'd like to lend a voice to the show, email editor@realestatebusiness.com.au for more insights.

Most property managers focus on rent collection and compliance, but the agencies growing the fastest are helping investors increase returns, build wealth, and uncover value most landlords don't even realise they're missing. On The Property Management Excellence (PMX) podcast, Alex Whitlock sits down with Bradley Beer, CEO of BMT Tax Depreciation, to explore one of the most overlooked opportunities in property management and why helping investors grow wealth could be the industry's biggest competitive advantage. Beer argues that property managers and investors share the same goal: building wealth. Yet many agencies still struggle to demonstrate value beyond managing tenancies. The duo highlights how simple conversations around tax depreciation, rental strategy, maintenance planning, and portfolio performance can strengthen client relationships. Beer reveals that many property investors are still leaving thousands of dollars on the table every year by failing to claim depreciation, despite the average first-year deduction from BMT schedules sitting around $12,000. The pair also discuss the growing pressure on fees and why agencies that position themselves as wealth partners rather than rent collectors are far more likely to defend their pricing, improve retention, and grow their rent rolls.

Investors are reeling from the sudden liquidation of a prominent buyer's agency, but the real fallout will come from the regulatory reckoning it triggers, not just the immediate financial losses. On the Property Buzz podcast, Phil Tarrant and Liam Garman from Momentum Media cut through the noise around the collapse of Dashdot and the wave of speculation hitting the property advice sector. The pair warn that the biggest issue right now isn't just the failed business itself, but the broader rise of industry gimmicks and high-pressure sales tactics that leave everyday consumers incredibly vulnerable. They explore how a controversial offshore share transfer to the British Virgin Islands complicates recovery for stranded creditors, while also raising critical questions about the ethics of demanding 100 per cent upfront fees and offering unbacked performance guarantees. The discussion also highlights how the industry is already reacting behind the scenes, with the sudden promotion of sub-scale, unvetted operators to take over affected clients highlighting a severe lack of professional standards. But despite the noise, the message is consistent. The duo warn that until formal regulatory guardrails and licensing requirements are established, the smartest move for property investors is to stick to "boring", proven professionals and avoid being lured in by social media hype.

While most of the country worries about slowing markets and policy uncertainty, Perth's fundamentals continue to suggest the boom is far from being over. In a special crossover podcast episode of Smart Property Investment and Real Estate Business, Liam Garman sits down with Ashby Farrell from WHTEARCH to explore why Perth continues to outperform while Sydney and Melbourne lose momentum. Farrell explains that Perth's growth is being driven by genuine owner-occupier demand rather than investor speculation, creating a level of resilience rarely seen in other capital cities. The discussion highlights how rising construction costs, labour shortages, and supply constraints are making established homes increasingly attractive, with many properties now impossible to replace at their current market value. The episode also explores the potential impact of proposed changes to negative gearing, capital gains tax, and rental legislation, and why Perth may be better positioned than most markets to absorb any policy shocks. Farrell argues that despite ongoing uncertainty, the fundamentals supporting Perth remain firmly intact, with affordability, population growth, and lifestyle appeal continuing to drive demand. Did you like this episode? Show your support by rating us or leaving a review on Apple Podcasts (REB Podcast Network) and by liking and following Real Estate Business on social media: Facebook, X and LinkedIn. If you have any questions about what you heard today, any topics of interest you have in mind, or if you'd like to lend a voice to the show, email editor@realestatebusiness.com.au for more insights.

Most property management businesses never break through the growth ceiling, but this agency scaled from a garage to 3,500 properties in just seven years. Here is how they did it. On The Property Management Excellence (PMX) Podcast, Alex Whitlock sits down with Housemark CEO Natalie South to share the systems, structure, and leadership model behind one of Australia's fastest-growing property management businesses. South said that while traditional models often fail to scale, Housemark's focus on relationships, specialised roles, and operational structure has enabled the business to grow rapidly without sacrificing service. The duo highlights the importance of direct communication with landlords, team development, and the creation of clear career pathways to attract and retain top talent. The episode also explores Housemark's expansion into Victoria, where legislative complexity and lower management fees are creating both challenges and opportunities for growth. South shares how technology can improve efficiency and customer experience, but warns that systems alone are not enough without the right people and processes behind them. The duo emphasises that building a property management powerhouse isn't about managing more properties; it's about building a business designed to scale.

The budget fallout has begun. With one of Australia's largest buyer's agencies collapsing and consumer confidence disappearing, are there still opportunities in the market? On this week's Property Buzz, hosts Phil Tarrant and Liam Garman break down the growing chaos hitting Australia's property market, from collapsing auction clearance rates and rising investor panic to the turmoil now ripping through the buyer's agency sector. In Sydney, the auction market has fallen to COVID-19-era lows, with more homes now passing in than selling as buyer confidence weakens and uncertainty continues to build. But will increasing yields now reverse this trend? The duo also explore the collapse of buyer's agency Dashdot, highlighting how rising client acquisition costs, weaker sentiment, and tightening lending conditions are placing enormous pressure on property businesses across the country. Additionally, hanging over the entire market are the proposed changes to negative gearing and capital gains tax, reforms that could slash borrowing capacity, tighten rental supply and dramatically reshape how Australians invest in property. The pressure is building quickly, and while emotional investors react to fear and headlines, strategic investors will be best positioned when the market stabilises.

Most agents are still trying to win listings like it's 2021, but in today's softer market, they're losing ground fast. Vendors are getting pickier, and they're choosing agents who show up as trusted advisors armed with data, strategy, and certainty, not just a confident handshake. On the REB Podcast, deputy editor Emilie Lauer sits down with PRD chief economist Dr Diaswati Mardiasmo to break down how agents can stay competitive as market conditions tighten and investor sentiment shifts. Mardiasmo explains how rising rates, global uncertainty, and the latest federal budget changes have reshaped buyer and seller behaviour, putting increased pressure on agents to move beyond transactional selling and become trusted advisors. The discussion highlights why agents who understand both macroeconomic trends and hyper-local market data are outperforming competitors, particularly as listings become harder to secure and clients demand deeper insights. The episode also explores why Brisbane has remained more resilient than Sydney and Melbourne, with infrastructure demand and Olympic-driven supply constraints continuing to support the Queensland market. Mardiasmo also points to the growing trend of residential investors shifting into commercial assets like strip retail and industrial property as they search for stronger returns and greater stability. In a market filled with uncertainty, the duo urges agents to know their numbers if they want to win the listings. Did you like this episode? Show your support by rating us or leaving a review on Apple Podcasts (REB Podcast Network) and by liking and following Real Estate Business on social media: Facebook, X and LinkedIn. If you have any questions about what you heard today, any topics of interest you have in mind, or if you'd like to lend a voice to the show, email editor@realestatebusiness.com.au for more insights.

Everyone in property management is rushing to use AI, but most agencies still don't understand where it actually creates value and where it creates risk. On The Property Management Excellence (PMX) Podcast, Managed co-founder Alex Whitlock speaks with Managed head of technology and artificial intelligence (AI) Blair Dods. They break down how AI and other technologies are reshaping property management, from automation and operational efficiency to the growing pressure on agencies to adapt fast. Dods explains how AI is already helping businesses process data faster, automate repetitive admin tasks and improve productivity, allowing property managers to focus more on strategy and customer experience. But the discussion also warns against the growing misconception that AI can fix broken businesses, highlighting that poor systems, weak leadership, and bad customer service can't simply be automated away. The episode also explores the risks of overreliance on AI, particularly around security, compliance and the misuse of tools where simple automation would often work better. Finally, Whitlock and Dods discuss the rise of proprietary technology, with AI lowering the barrier for agencies looking to build custom systems tailored to their business needs.

Most investors are reacting to the federal budget, but most of it isn't law yet, and the real impact will come from what actually gets passed, not what's announced. On the Property Buzz podcast, Phil Tarrant and Annie Kane from The Adviser cut through the noise around negative gearing, capital gains tax, and the wave of speculation hitting the property market after the latest budget. The pair warn that the biggest issue right now isn't policy change, but misinformation and fatigue, with investors reacting to headlines rather than confirmed legislation. They explore how proposed tax shifts could reshape investment structures, particularly for discretionary trusts and small businesses, while also raising questions about intergenerational fairness and long-term affordability. The discussion also highlights how lenders are already adjusting behind the scenes, with early changes to serviceability rules hinting at how banks are preparing for possible policy outcomes. But despite the noise, the message is consistent. The duo warned that until legislation is finalised, the smartest move is to stay informed, not reactive, and avoid making decisions based on speculation alone.

Real estate networks are operating in an increasingly unpredictable market where rising days on market, uneven listing conditions, and tighter cash flow are putting profitability under pressure. In this episode of REB Business Empowerment Showcase, host Liam Garman speaks with Agent Profit Planner founder Wayne Johnson about the financial blind spots holding agencies back, from poor visibility over profit margins and portfolio performance to the growing risks around recruitment, cash flow, and operational costs. As market conditions shift, Johnson explains why scenario planning and financial literacy are becoming essential for agency leaders looking to protect profitability, optimise their rent roll, and stay ahead in a more volatile operating environment. The conversation also explores how agency principals can better understand the true performance of their property management portfolio, identify hidden operational inefficiencies, and make smarter business decisions before changing market conditions start impacting long-term growth.

Australian agencies are entering a new operating reality where compliance reform, economic volatility, and rapid AI adoption are converging into a perfect storm, forcing leaders to rethink how they run and protect their businesses. In this episode of the REB Business Empowerment Showcase, host Liam Garman speaks with National Australia Bank (NAB) executives Kate Bain and Lucy Zheng about the forces reshaping Australian real estate, from macroeconomic pressure to frontline operational realities, and what it takes to stay ahead in 2026. With anti-money laundering and counter-terrorism financing (AML/CTF) reforms due in July, agencies face urgent changes to onboarding, risk, and due diligence, requiring immediate operational uplift across systems, training, and workflows. Early movers will reduce friction and regulatory exposure, while late adopters risk a costly compliance scramble once enforcement begins. At the same time, shifting interest rates and weakening confidence are reshaping buyer behaviour, with borrowing capacity and sentiment moving quickly. Artificial intelligence (AI) is also accelerating across real estate operations, improving efficiency in areas like lead handling and forecasting while introducing new risks around data integrity and privacy. Bain and Zheng share insights into how principals and directors can stay ahead, including where to seek professional banking and advisory support to navigate ongoing regulatory, economic, and operational change.

Negative gearing changes may have grabbed the headlines this week, but the real disruption in real estate is happening inside the property management model itself, where reactive service models are starting to break down under pressure. On The Property Management Excellence (PMX) Podcast, Managed co-founder Alex Whitlock speaks with Managed CEO Phil Tarrant and head of finance and compliance Alexander Laureti about how recent government policy shifts are forcing a rethink of the property manager's role in the investment ecosystem. The key shift underway is from reactive service delivery to advisory-led property management, where value is defined by offering landlords strategy and proactive guidance, not just offering maintenance requests. Technology and automation are accelerating that change by removing administrative burden and freeing property managers to focus on client strategy and communication. The result is a growing divide between operators who continue to shoulder time-consuming jobs and those building scalable, insight-driven rent roll businesses.

Budget 2026 has dropped – and insiders say it's not bold reform, but a tax grab that could redraw the winners and losers in Australian property. On Property Buzz, hosts Phil Tarrant and Liam Garman are joined by Tom Panos to break down one of the most consequential budgets in years and why it's already dividing investors, agents, and policymakers. Panos argues that the budget falls short of real tax reform, saying it shuts the door on younger Australians entering the market through changes to negative gearing and capital gains tax. Reporting from Canberra, Tarrant flags rising political risk, warning broken pre-election promises could define the budget as much as its economic impact. The discussion outlines winners and losers, with owner-occupiers and service providers potentially gaining while leveraged investors and developers come under pressure. Garman points to rising construction costs, labour shortages, and migration demand as forces that could further tighten rental markets. The trio closes on a warning: the budget's real impact will be measured in affordability, rents, and investor confidence.

Western Sydney's property market has been moving fast, and so is 25-year-old Vedant Agrawal, TAG Real Estate founder, who has scaled from newcomer to running a multi-office real estate business in just a few years. On the REB Business Empowerment Showcase, deputy editor Emilie Lauer speaks with Agrawal about how he built and now manages one of Western Sydney's fastest-growing boutique agencies. Agrawal explains how a COVID-19-era career pivot pushed him into real estate, where he quickly progressed from admin work to sales and began scaling almost immediately. The discussion explores how TAG Real Estate scaled across multiple locations by building systems, hiring quickly, and maintaining consistency, supported by aggressive local marketing and a strong operational structure that kept growth moving without losing momentum. Agrawal also breaks down the challenge of being a solo agent to managing over 40 staff members while still staying hands-on in sales, leadership, and culture. He also highlights the New Agent Academy as a key partner initiative, encouraging new agents to focus on structured learning, discipline, and consistency as the foundation for building long-term success in real estate. Get your free tickets to the New Agent Academy here.

High workloads and challenging clients are only part of the story. Outdated systems and manual processes are quietly draining time, energy, and focus. Could automation be the circuit breaker the industry desperately needs? On The Property Management Excellence (PMX) Podcast, Alex Whitlock speaks with Phil Tarrant and Bairave Jeyasothy from Managed about how payments and legacy trust accounting are contributing to industry burnout. Manual reconciliations, fragmented systems, and compliance complexity are still dominating workflows, despite major advances in automation elsewhere. The discussion explores how digital wallets and automated payments are reducing admin, improving transparency, and removing repetitive tasks across the rental ecosystem. And the genesis of the challenge is obvious: property management has fallen behind other industries in payment innovation, and that gap is now fuelling inefficiency and burnout. The shift is not about replacing property managers. It is about removing friction so they can focus on relationships and higher-value work and build long-term, sustainable, and growth-focused businesses.

With the federal budget days away, Australian property investors are on edge, watching for potential shifts to taxes, interest rates, and housing policy that could reshape the cycle. On Property Buzz, hosts Phil Tarrant and Liam Garman cut through the noise ahead of budget week and break down what it all means for investors. Tarrant flags a cautious mood in the market, with all eyes turning to Canberra as critical policy decisions draw near, while Garman ties current pressure to inflation, rising rates, and labour demand, with ongoing geopolitical tensions only adding to the uncertainty. The pair dig into rising inflation expectations, housing supply constraints, and the government's response through deposit schemes and heated tax debates. Despite widespread talk of investors heading for the exit, stable listings and lending data tell a different story: most are holding firm. The duo wraps with a sharp warning on policy risk, SME impacts, and the dangers of unregulated advice, urging investors to stay sharp heading into the budget.

By now, you already know that digital marketing is not just a "nice to have" in real estate – it's the front door to listings, trust, and long-term pipeline building. But GEO, AI's answer to SEO, is going to change all of this. Prepare to unlearn your marketing playbook. On this episode of the Real Estate Business (REB) Podcast, host Liam Garman and Purple Thread Marketing founder Darrell Weekes unpack how the rules of agent discovery are being rewritten in real time by artificial intelligence (AI), generative search, and changing consumer behaviour. Weekes is appearing at the upcoming New Agent Academy. Secure your free tickets here. The old playbook was built on search engine optimisation (SEO), keywords, and visibility. That is now being replaced by generative engine optimisation (GEO), where AI tools like ChatGPT assess credibility, consistency, and third-party validation before recommending an agent. Weekes warns that most agents are still optimising for a system that no longer controls the decision. What emerges is a clear warning. If your digital footprint is inconsistent, scattered across platforms, or filled with agent-to-agent content instead of client relevance, you are effectively invisible to the next wave of vendor decision making. Did you like this episode? Show your support by rating us or leaving a review on Apple Podcasts (REB Podcast Network) and by liking and following Real Estate Business on social media: Facebook, X and LinkedIn. If you have any questions about what you heard today, any topics of interest you have in mind, or if you'd like to lend a voice to the show, email editor@realestatebusiness.com.au for more insights.

Property management isn't a back-office function. It's a high-value asset business treated like admin. That needs to change. On The Property Management Excellence (PMX) Podcast, Alex Whitlock sits down with Tom Panos to break down why most property managers are still operating reactively, and what happens when you start thinking like a top sales agent instead. The legacy model is simple. Sales teams lead. Property managers follow. However, this mindset is costing agencies trust, efficiency, and market share. From weak onboarding to poor landlord education and missed opportunities with technology, the episode exposes why so many property management relationships start off on the wrong foot, and stay there. Panos is blunt: if property managers don't start leading conversations, setting expectations, and acting like asset managers, landlords will keep seeing them as a cost, not a partner. Too many agencies still underplay their most valuable asset, the rent roll.

With policy uncertainty mounting, the property market is on edge. Could looming tax changes reshape the investment landscape, or will investors return to basics with fixer-uppers and disciplined acquisition strategies? On the Property Buzz podcast, Phil Tarrant and Liam Garman cut through the chatter around potential changes to capital gains tax and negative gearing, and what it could mean for investors, home owners, and broader market confidence. They unpack why, despite the headlines, property prices are still rising, as home owners hold onto their properties for longer, resulting in tighter listings. Garman and Tarrant then return to fundamentals. With ongoing uncertainty, is it time to get back to the basics of property investing: flipping, renovations, cosmetic upgrades, and granny flats, supported by disciplined spending to drive growth? They wrap up by taking aim at risky property advice circulating online from so-called "experts" and some of the common mistakes investors continue to make.

Borrowing power is no longer decided at the bank – it's being quietly shaped by AI, spending habits, and financial behaviour long before investors ever apply for a loan. On a special crossover episode of Real Estate Business (REB) Podcast and How I Met My Broker, hosts Liam Garman and Hung Chuy sit down with Andrew Morello, winner of The Apprentice Australia, to discuss how artificial intelligence (AI) is reshaping the way investors build, protect, and lose borrowing capacity in today's market. Morello reveals that what used to take weeks of planning and analysis can now be done in hours, with AI accelerating everything from strategy development to financial modelling – giving some investors a serious speed advantage. The discussion also highlights a growing shift in lending, where AI and open banking tools are enabling lenders to delve deeper into real spending behaviour, meaning small financial habits can now directly influence borrowing outcomes. Chuy and Morello warn that property investors who ignore this shift risk falling behind, as borrowing power becomes less about income alone and more about how intelligently finances are structured and managed. Ultimately, the trio shows a new reality for investors: AI isn't just a tool for efficiency – it's becoming a gatekeeper to finance and growth. Did you like this episode? Show your support by rating us or leaving a review on Apple Podcasts (REB Podcast Network) and by liking and following Real Estate Business on social media: Facebook, X and LinkedIn. If you have any questions about what you heard today, any topics of interest you have in mind, or if you'd like to lend a voice to the show, email editor@realestatebusiness.com.au for more insights.

Many agencies chase growth at any cost, but rapid expansion without structure can create churn and poor service outcomes. On The Property Management Excellence (PMX) Podcast, Managed co-founder Alex Whitlock speaks with Active Agents principal Tara Bradbury about building a 400-plus property rent roll in Hervey Bay through sustainable growth, strong systems and client focus. Bradbury explains how technology helped her launch the business in 2019, removing traditional trust accounting pressures and allowing her to focus on service and growth. The conversation also explores rising expectations from both landlords and tenants, with property managers now balancing compliance, communication, and increasingly complex client demands. A key highlight is Bradbury's flat-fee pricing model, which moves away from percentage-based fees in favour of transparency, fairness, and long-term profitability. For agencies looking to scale, the episode is a reminder that success is not just about size, but structure, value, and consistency.

With tighter scrutiny on the property market, traditional buyer's agent strategies could be turned upside down. Will the sector keep booming, or is a brutal consolidation now underway? On this week's episode of Property Buzz, Phil Tarrant and Liam Garman unpack the inaugural Australian Buyers Agent Awards, a landmark event that brought together nearly 500 of the nation's top buyer's agents and set a new benchmark for credibility, structure, and accountability. The hosts also dig into the growing consolidation wave, with smaller agencies struggling to survive and many now being absorbed into larger, corporatised networks, shifting the sector nationwide. And finally, the big question: should buyer's agents be required to have real property investment experience before advising clients? In an increasingly complex market, credibility may no longer be optional – it could be the difference between trust and risk.

Most investors treat finance and property management as separate conversations, but that disconnect could be costing them growth, cash flow and long-term strategy. In the latest episode of the PMX Podcast, Managed co-founder Alex Whitlock sits down with Finni Mortgages principal Eva Loisance to unpack one of the most overlooked dynamics in property investing: the powerful yet underutilised relationship between mortgage brokers and property managers. From shaping purchasing decisions before a deal is even signed to optimising portfolio performance long after settlement, Whitlock reveals why his mortgage broker has been a constant strategic partner throughout his 30-year investment journey. Loisance pulls back the curtain on the growing challenges investors face in today's market and why brokers are no longer just loan facilitators, but critical advisers on yield, cash flow and long-term portfolio strategy. The conversation dives into a major missed opportunity across the industry: property managers and brokers rarely collaborate despite being perfectly positioned to deliver a more holistic service. From lease renewals triggering portfolio reviews to untapped referral partnerships, the episode explores how better alignment could unlock stronger results for investors and new revenue streams for professionals. Did you like this episode? Show your support by rating us or leaving a review on Apple Podcasts (REB Podcast Network) and by liking and following Real Estate Business on social media: Facebook, X and LinkedIn. If you have any questions about what you heard today, any topics of interest you have in mind, or if you'd like to lend a voice to the show, email editor@realestatebusiness.com.au for more insights.

From investor confidence erosion to a class war between landlords and tenants, Phil Tarrant and Liam Garman break down all the news coming out of Australia's property market. In this episode of Property Buzz, Tarrant and Garman examine the forces reshaping the market – from investor fatigue in Victoria to the broader economic risks tied to housing affordability. The pair highlight growing concern among investors, particularly in Victoria, where tightening compliance and policy settings are dampening confidence. Tarrant pushes back against what he sees as a "class war" narrative between tenants and landlords, arguing the two are fundamentally linked and that this framing risks distorting policy decisions. The co-host also introduces the idea of a "property investment clock", arguing that cumulative changes – tax, compliance, and rising costs – are steadily eroding the viability of investing, saying that if conditions worsen, the market could face an investor exodus, reducing rental stock and intensifying Australia's housing shortage.

What does it really take to win listings, earn trust, and outperform in Australia's most competitive property sector? In luxury real estate, average service gets exposed fast, and reputation is everything. On the REB Podcast, Nick Boyd, CEO of Belle Property, Hockingstuart, and Acton | Belle Property, shares the inside playbook for succeeding at the top end of the market, where elite clients demand discretion, flawless execution, and advisers who understand value beyond price. From creating unforgettable client experiences to marketing prestige homes in a crowded landscape, building high-performance sales cultures, and lifting standards across property management, Boyd reveals what separates premium operators from the pack. He also gets candid on why most agents fail chasing the luxury badge, how trust compounds faster than commission, and the future trends set to reshape Australia's high-end property market. Did you like this episode? Show your support by rating us or leaving a review on Apple Podcasts (REB Podcast Network) and by liking and following Real Estate Business on social media: Facebook, X and LinkedIn. If you have any questions about what you heard today, any topics of interest you have in mind, or if you'd like to lend a voice to the show, email editor@realestatebusiness.com.au for more insights.

What happens when a former football hopeful stumbles into real estate and decides to ignore the industry rulebook? You get one of Melbourne's fastest-growing property management success stories. On The Property Management Excellence (PMX) Podcast, H & B Real Estate director Tim Harris shares the unfiltered story behind one of Melbourne's most remarkable rent roll growth journeys, scaling from 120 properties to nearly 1,000 in just a few years through acquisitions and a refusal to treat property management as secondary to sales. From stumbling into real estate after sport, to finding the right business partner, navigating his first white-knuckle acquisition, and building a team culture that puts people before profit, Harris shares the explosive journey. He also gets candid about what investors actually want, why pipe dreams kill client relationships, and what it really takes to scale a next-gen agency in one of Australia's most competitive markets. Did you like this episode? Show your support by rating us or leaving a review on Apple Podcasts (REB Podcast Network) and by liking and following Real Estate Business on social media: Facebook, X and LinkedIn. If you have any questions about what you heard today, any topics of interest you have in mind, or if you'd like to lend a voice to the show, email editor@realestatebusiness.com.au for more insights.

Capital gains discounts and negative gearing under attack. Trust account theft from dodgy agents off the charts. TikTok stars attacking property investors. Phil Tarrant and Liam Garman break it all down and share critical data on how investors can continue to grow their portfolios. On this week's Property Buzz live, Phil Tarrant and Liam Garman cut through the noise on what's making headlines in property: tax reform, dodgy agents, boom suburbs, and common financial misinformation. The federal budget is looming, and with it the very real prospect of the capital gains tax discount dropping from 50 per cent to 33 per cent and negative gearing being capped at two properties. Phil and Liam unpack what that means for investors, and why the full picture is still far from clear. They also dig into the FAST 50 report, highlighting why investors across Australia are tipping regional Victoria and Queensland as boom locations, before turning to the industry's darker side: trust account fraud, agent misconduct, and the quiet danger of incentive kicker schemes that leave vendors thousands of dollars worse off. Finally, the pair take aim at a viral TikTok video claiming corporate investors are deliberately engineering Australia's housing crisis, and deliver a timely reminder that in the age of financial influencers, separating fact from noise isn't optional. It's essential.

What does it actually take to lead a major real estate network in one of Australia's most dynamic markets? Award-winning offices. A focus on people over process. And a CEO who believes trust and transparency aren't optional. On the REB Podcast, Barry Plant CEO Lisa Pennell joins deputy editor Emilie Lauer to share the story behind REB's back-to-back Major Network of the Year. Pennell reflects on the dedication and collaboration that underpin the network's success, revealing how a culture of shared achievement and ethical leadership drives both growth and resilience. She also outlines Barry Plant's strategic approach to navigating upcoming anti-money laundering (AML) compliance, rising living costs, and a rapidly evolving Victorian property market. From fostering trust in an industry where it's often in short supply to making technology work for people rather than replace them, Pennell explains how Barry Plant balances innovation with human values. She offers insights on regulatory shifts, building sustainable growth, and why a strong moral compass is the foundation of real estate leadership. Enjoy the podcast, The REB team Did you like this episode? Show your support by rating us or leaving a review on Apple Podcasts (REB Podcast Network) and by liking and following Real Estate Business on social media: Facebook, X and LinkedIn. If you have any questions about what you heard today, any topics of interest you have in mind, or if you'd like to lend a voice to the show, email editor@realestatebusiness.com.au for more insights.

Fuel costs rising, the economy wobbling, buyer's agents under scrutiny, and negative gearing sparking debate. There's a lot shaking the market. In the latest episode of Property Buzz, Phil Tarrant and Liam Garman dive into the issues shaping Australia's property market right now, from dodgy financial advice to a teetering building industry. They examine the growing scrutiny on buyer's agents, highlighting cases where unqualified advice crosses into financial guidance. Phil and Liam stress that proper expertise isn't optional, it's increasingly under the regulator's microscope. The discussion also turns to housing supply, sparked by comments from Jim Penman suggesting negative gearing should be scrapped to encourage more builds. Phil and Liam argue that cutting investor incentives while construction is slowing could worsen affordability rather than improve it.

Most Australians think the Middle East conflict is someone else's problem. They're wrong. In this special crossover episode of the REB Podcast, Phil Tarrant, Major General (Ret'd) Dr Marcus Thompson, and real estate heavyweight Tom Panos ask the question nobody in property is talking about: what happens to Australian housing when the world catches fire? From fuel prices and inflation to construction costs, rents, and investor confidence, this is the most direct conversation yet about how a war thousands of kilometres away could hit your mortgage, your portfolio, and your suburb. They break down why resilience, cash buffers, and a long-term mindset matter more than ever, and how the current environment could actually create opportunity for those who stay disciplined. Don't look away. This one's closer to home than you think. Did you like this episode? Show your support by rating us or leaving a review on Apple Podcasts (REB Podcast Network) and by liking and following Real Estate Business on social media: Facebook, X and LinkedIn. If you have any questions about what you heard today, any topics of interest you have in mind, or if you'd like to lend a voice to the show, email editor@realestatebusiness.com.au for more insights.

What does it actually take to build a property management business from scratch in one of Australia's most competitive markets? No trust account. No acquisitions. No inherited rent roll. Just one man, a studio apartment, and a belief that property management had been done wrong for decades. In the latest episode of The Property Management Excellence (PMX) podcast, NU Management founder Grant McKay joins Alex Whitlock to share the unfiltered story behind one of Sydney's fastest-growing boutique agencies, built entirely from scratch in under four years in one of Australia's most competitive markets. From downgrading his lifestyle to fund the startup, to scrapping traditional titles, ditching trust accounting, and obsessing over five-star reviews, McKay reveals the unconventional decisions that fuelled his growth. He also gets candid about the real cost of scaling alone past 100 properties, finding the right people, and what it truly means to be a custodian of someone else's most valuable asset. This is property management as it should be. Did you like this episode? Show your support by rating us or leaving a review on Apple Podcasts (REB Podcast Network) and by liking and following Real Estate Business on social media: Facebook, X and LinkedIn. If you have any questions about what you heard today, any topics of interest you have in mind, or if you'd like to lend a voice to the show, email editor@realestatebusiness.com.au for more insights.

In this episode of The Property Management Excellence (PMX) Podcast, host Alex Whitlock speaks with Managed's key account manager Mignon Ahrns and customer success team leader Bairave Jeyasothy about how technology is reshaping the property management industry. The guests explore how automation, owner portals, and task-based workflows are reshaping property managers' daily work, giving owners real-time visibility into payments, maintenance, and leases while easing administrative burdens. The episode also examines operational pressures: from trust account reconciliations to constant emails and calls, and how automation lets agencies redirect focus from manual tasks to client relationships and business growth. Finally, the discussion looks at the industry's evolution. With new entrants from sales and accounting, and agencies embracing automation, property management is becoming a more strategic, tech-driven profession.

In this episode of the REB Podcast, InvestorKit CEO and founder Arjun Paliwal joins host Liam Garman to unpack what defines an elite buyer's agent: from data-led investing, to technology and building a culture of excellence. Fresh from winning Buyer's Agency of the Year at the Real Estate Business Awards for the third time, Paliwal reflects on building InvestorKit and the philosophy behind its rapid growth. The conversation explores how Paliwal's background in banking and finance shaped his approach to property investing, highlighting the role of curiosity, data analysis, and strategic portfolio planning in identifying emerging markets ahead of the curve. Paliwal also challenges common assumptions about the buyer's agent sector, warning that many investors rely on inspiration, hype, or simplistic formulas rather than rigorous analysis and long-term planning. He explains that elite buyer's agents differentiate themselves through specialised teams, deep research capability, and disciplined due diligence rather than one-person operations. Finally, the discussion examines how technology, digital marketing, and content strategy are reshaping the industry. Did you like this episode? Show your support by rating us or leaving a review on Apple Podcasts (REB Podcast Network) and by liking and following Real Estate Business on social media: Facebook, X and LinkedIn. If you have any questions about what you heard today, any topics of interest you have in mind, or if you'd like to lend a voice to the show, email editor@realestatebusiness.com.au for more insights.

In this episode of the REB Podcast, deputy editor Emilie Lauer speaks with Laing+Simmons head of people and growth Jacqui Barnes about the changing dynamics for women across the property industry. The discussion explores how women are now increasingly moving into sales and leadership roles, although challenges such as gender bias and sexual harassment still persist, particularly for those early in their careers. Barnes argues that stronger leadership development is critical for the sector, as many agency leaders are former high-performing sales agents who have not received formal leadership training. The conversation also examines how many successful female agents thrive through relationship-driven prospecting, referrals, and community networks rather than traditional cold-calling approaches. Barnes concludes by outlining the importance of building supportive networks and gathering better industry data, discussing her new survey designed to understand the barriers and opportunities shaping women's careers in real estate.

In this episode of the REB Podcast, deputy editor Emilie Lauer sits down with URBAN X co-founder Steph Kong to explore how their predominantly female workforce is shaping culture, leadership, and performance in real estate. Kong shares how URBAN X evolved into a business with 80 per cent female leadership and a workforce that is 90 per cent women – not through deliberate strategy, but through the nature of roles focused on compliance, process, and communication. The discussion explores how a strong culture, built on clear values, accountability, and constant communication, has helped the business scale while maintaining a high-performing team. Kong explains why creating an ownership mindset – supported by clear key performance indicators, structured feedback, and strong onboarding – is essential for developing future leaders and retaining talent. The episode also examines the cultural challenges that still exist across the real estate sector, including toxic workplaces and ego-driven environments that can drive burnout and push talented professionals away from the industry. Kong argues that emotional intelligence, transparency, and proactive communication are powerful leadership tools, particularly in high-performing teams where conflict and feedback are inevitable. Did you like this episode? Show your support by rating us or leaving a review on Apple Podcasts (REB Podcast Network) and by liking and following Real Estate Business on social media: Facebook, X and LinkedIn. If you have any questions about what you heard today, any topics of interest you have in mind, or if you'd like to lend a voice to the show, email editor@realestatebusiness.com.au for more insights.

In this episode of the REB Podcast, deputy editor Emilie Lauer sits down with Dr Diaswati Mardiasmo, chief economist at PRD, to discuss how real estate agents can harness data to grow their footprint. Dr Mardiasmo unpacks how the explosion of accessible data has changed the balance of power between agents and consumers. Where market intelligence once came from industry knowledge, buyers and sellers now arrive armed with Google searches, artificial intelligence (AI) tools, and price trackers – meaning you need to be more accurate than ever. The discussion examines how agents can differentiate themselves in a data-saturated market, with Mardiasmo arguing that value now lies in interpretation, crafting clear and credible narratives. The episode also dives into the risks of oversimplification, the importance of data literacy across agencies, and why business data is critical for smarter resourcing and competitive strategy. Did you like this episode? Show your support by rating us or leaving a review on Apple Podcasts (REB Podcast Network) and by liking and following Real Estate Business on social media: Facebook, X and LinkedIn. If you have any questions about what you heard today, any topics of interest you have in mind, or if you'd like to lend a voice to the show, email editor@realestatebusiness.com.au for more insights.

In this episode of The Property Management Excellence (PMX) Podcast, REB's Alex Whitlock sits down with Alistair Shearer, partner and head of property management at Belle Property, Mornington and Mount Eliza, to explore the hidden value of property management for your business. Whitlock and Shearer discuss why many property owners don't fully appreciate what their managers do, and how a lack of communication about services can make fees seem expensive. They explain how educating owners about processes and aligning management strategies with long-term goals helps build trust, demonstrate value, and strengthen client relationships. The pair also dive into growth strategies for agencies: how assessing operational capacity, addressing pressure points, and pursuing both organic growth and acquisitions in a considered way can scale a business without creating unnecessary risk. Finally, they cover the human side of property management: turning the manager-owner relationship from transactional to advisory, fostering collaboration between sales and property management teams, and leveraging market trends like high-end rentals and low vacancies for competitive advantage.

In this episode of the REB Podcast, editor Liam Garman sits down with DiJones CEO Dean Mackie and COO Brent May to explore what it takes to be the "agent of tomorrow" and how you can thrive in the rapidly evolving real estate market. They discuss the speed of industry changes, from anti-money laundering and counter-terrorism financing (AML/CTF) reforms and Office of the Australian Information Commissioner (OAIC) compliance to the disruptive impact of generative AI, and how top agents can balance innovation with the human connection. Mackie explains the philosophy behind agents needing to "unlearn" outdated habits, while May reveals how enhanced databasing must form a key centrepiece of the agent's strategy – allowing them to find buyers before going to market. The conversation turns to how competition is reshaping commission structure and the role of technology in marketing and property discovery, providing a pragmatic roadmap for agents and leaders navigating digital transformation and market consolidation. Did you like this episode? Show your support by rating us or leaving a review on Apple Podcasts (REB Podcast Network) and by liking and following Real Estate Business on social media: Facebook, X and LinkedIn. If you have any questions about what you heard today, any topics of interest you have in mind, or if you'd like to lend a voice to the show, email editor@realestatebusiness.com.au for more insights.

In this episode of the REB Podcast, editor Liam Garman sits down with Lloyd Ernst, founder and CEO of Cloudstaff, for a deep dive into how principals and directors can build scalable, future-ready, and tech-enabled real estate businesses. Ernst reflects on his business's journey, founding companies that have since become multinational, providing insight into how remote workforces that align with local culture and performance objectives are fundamental for growth in today's real estate market. Ernst and Garman then dive into the challenges of building trust and accountability across offshore teams, how artificial intelligence (AI) is reshaping workflows, and why the next generation of agencies will operate more like tech-enabled service companies than traditional offices. They then explore how Cloudstaff helps companies do this securely, overseeing cyber risks and enabling staff to effectively support the business. Finally, Ernst offers practical insights for principals on how to leverage remote teams of any size without losing control, quality, or brand integrity, and explains how Cloudstaff's tailored training ensures offshore staff can quickly integrate and contribute to business success.

In this episode of the REB Podcast, editor Liam Garman sits down with Sean Hanneberry, CEO of Professionals, for a candid conversation about leadership, culture, and steering a national network through a once-in-a-generation brand transformation. Hanneberry reflects on leading one of Australia's most recognisable real estate brands through a major rebrand in 2025, unpacking the realities of rolling out change across a vast membership base – and the challenges that inevitably come with it. He shares what it takes to modernise a legacy brand without losing the trust of the people who built it. The discussion explores the tension between innovation and stability, particularly when it comes to proptech adoption. Hanneberry offers a pragmatic view on why not every new solution is worth the disruption, how network leaders should assess risk, and why members should never feel like guinea pigs in the pursuit of progress. Hanneberry also dives deep into leadership within a membership model, revealing how democratic decision-making, playing to people's strengths, and elevating diverse voices can drive cohesion in an industry often dominated by individualism and ego. Did you like this episode? Show your support by rating us or leaving a review on Apple Podcasts (REB Podcast Network) and by liking and following Real Estate Business on social media: Facebook, X and LinkedIn. If you have any questions about what you heard today, any topics of interest you have in mind, or if you'd like to lend a voice to the show, email editor@realestatebusiness.com.au for more insights.

In this episode of the REB Podcast, editor Liam Garman sits down with Michael Nitschke, managing director of Nitschke Real Estate, for a raw conversation about leadership when business survival is on the line. Nitschke reflects on being thrust into the family business after the sudden loss of his father, inheriting an agency with just six weeks' worth of cash left and no margin for error. He unpacks the mindset that kept him moving forward when walking away would have been easier, and the brutal leadership decisions required to keep the doors open. The conversation explores how to lead through crisis without hiding behind false confidence, why openness can be a strategic strength, and how leaving ego at the door can unlock unexpected paths to survival – including decisions that challenge traditional competitive thinking. Nitschke also shares practical lessons for business owners facing their own pressure moments: how to prioritise when everything feels urgent, why courageous conversations are a form of leadership kindness, and the one lesson he wishes he'd learned before crisis forced it upon him. Did you like this episode? Show your support by rating us or leaving a review on Apple Podcasts (REB Podcast Network) and by liking and following Real Estate Business on social media: Facebook, X and LinkedIn. If you have any questions about what you heard today, any topics of interest you have in mind, or if you'd like to lend a voice to the show, email editor@realestatebusiness.com.au for more insights.

In this episode of The Property Management Excellence (PMX) Podcast, REB's Alex Whitlock sits down with Nick Georges, industry veteran and director of growth at the Wingman Group, to explore how innovation, relationships, and strategic thinking are reshaping property management. Whitlock and Georges unpack the widening gap between traditional approaches and next-gen operators, the influx of professionals from adjacent industries, and why tech-enabled, proactive property managers are becoming essential partners for investors. They reveal how property managers can add real value, beyond rent collection and maintenance, by aligning with owner goals, identifying investment opportunities, and maintaining regular, strategic communication. They also discuss how thoughtful, relationship-driven approaches can transform a rent roll into a scalable, saleable asset, and why those who embrace innovation are best positioned to thrive. The conversation also highlights the emerging "next-gen agency" model, the power of ecosystems within real estate offices, and practical ways to leverage teams, offshoring, and technology to maximise growth and retention.

In this episode of the REB Podcast, editor Liam Garman sits down with Coronis Group CEO Karuna Mazzocchi for a candid conversation on what it really takes to future-proof a real estate business as the market shifts beneath our feet. Mazzocchi explains why "good enough" is no longer good enough, how complacency quietly creeps into successful businesses, and why leaders must be willing to disrupt their own models if they want longevity in an increasingly competitive market. The pair then put digital marketing and proptech solutions under the microscope, examining what truly differentiates tools that drive performance from those that burn time and money - before diving into when it's time for agencies to make hard calls and change course. Mazzocchi also explores the tension between automation and authenticity, warning that technology should strengthen – rather than replace – human relationships, and outlining how high-performance, human-first cultures can be built and sustained across multiple offices. Did you like this episode? Show your support by rating us or leaving a review on Apple Podcasts (REB Podcast Network) and by liking and following Real Estate Business on social media: Facebook, X and LinkedIn. If you have any questions about what you heard today, any topics of interest you have in mind, or if you'd like to lend a voice to the show, email editor@realestatebusiness.com.au for more insights.

In this episode of the Real Estate Business (REB) Podcast, host Liam Garman sits down with Josh Phegan to share the top strategies agents need to tackle challenges and seize opportunities in the fast-moving 2026 market. Phegan explains that market cycles have accelerated dramatically, shifting every seven to eight weeks rather than over years, requiring agents to be more agile and strategic. He emphasises the importance of understanding market dynamics, such as days on market, listing volumes, and government policies, to make informed decisions and seize opportunities. The discussion highlights the critical role of leadership and coaching in fostering growth, mentoring teams effectively, and building a culture of continuous learning. Phegan also stresses the value of relationship-driven strategies, leveraging past client connections to generate future business in a competitive environment. The conversation also touches on government scrutiny, noting new compliance requirements and ethical expectations that demand stricter adherence from industry professionals. Phegan encourages agents to invest in personal development, embrace continuous learning, and maintain strong client relationships as key differentiators in a tech-driven world. Did you like this episode? Show your support by rating us or leaving a review on Apple Podcasts (REB Podcast Network) and by liking and following Real Estate Business on social media: Facebook, X and LinkedIn. If you have any questions about what you heard today, any topics of interest you have in mind, or if you'd like to lend a voice to the show, email editor@realestatebusiness.com.au for more insights.

In this episode of the REB Business Empowerment Showcase Podcast, editor Liam Garman sits down with Leesy CEO and co-founder Michael Watson to unpack how artificial intelligence (AI) is transforming Australia's real estate industry – and why adoption is now a competitive necessity, not a nice-to-have. Watson breaks down the widening gap between agencies that are embracing AI to drive efficiency, scale, and growth, and those being left behind by outdated processes and resistance to change. Drawing on real-world examples, he explains how poor or careless use of AI can expose agencies to serious risk, making the case for responsible, ethical implementation as a critical leadership issue. The conversation explores how AI-powered tools are already reshaping property management – from proactive rental reviews and rent roll retention to smarter business development and exclusive landlord lead generation. Watson also offers practical guidance for principals and leaders, outlining where to start, how to embed AI into everyday workflows, and why specialised, purpose-built tools will outperform generic solutions. Looking ahead, he paints a compelling picture of the next five years, where AI-driven efficiencies could dramatically increase portfolio capacity, free up time for higher-value client relationships, and redefine what high-performance agencies look like.

In this inaugural episode of The Property Management Excellence (PMX) Podcast, REB's Alex Whitlock sits down with Cathie Crampton, LJ Hooker head of property management, to discuss how smart business leaders are scaling their rent rolls - without relying on increased headcount. Whitlock and Crampton unpack the evolving expectations of investors, the impact of market pressures like rising interest rates and suppressed yields, and why property managers who fail to adapt risk being sidelined. They reveal what separates traditional property managers from next-gen practitioners – from smarter team structures and tech-enabled workflows to financially literate conversations that demonstrate real value to owners. The pair also dive into growth strategies for agencies: how optimised rent reviews, retention-focused operations, and strategic acquisitions can turn a low-margin rent roll into a scalable, high-value business. Did you like this episode? Show your support by rating us or leaving a review on Apple Podcasts (REB Podcast Network) and by liking and following Real Estate Business on social media: Facebook, X and LinkedIn. If you have any questions about what you heard today, any topics of interest you have in mind, or if you'd like to lend a voice to the show, email editor@realestatebusiness.com.au for more insights.

REB's Liam Garman sits down with Ashby Farrell from WHITEARCH to unpack Perth's explosive growth – and how agents can keep their heads above the water when the number of listings continues to fall. With active listings plunging to record lows and properties selling in single-digit days, Farrell explains why Perth is no longer just dealing with an affordability crisis, but a full-blown supply crunch. He breaks down the numbers behind the shortage, why fewer than 2,000 listings is fundamentally unsustainable, and how this imbalance is reshaping buyer behaviour across the city. Farrell reveals why many property owners are refusing to sell, choosing instead to hold positively geared assets while prices continue to climb – and how this mindset is locking stock out of the market. For investors, he outlines where opportunities still exist, why yield must stack up today, and which city-fringe suburbs could deliver the next wave of capital growth. The conversation also lifts the lid on the realities faced by agents and property managers. Farrell warns of falling transaction volumes, explains why discounting fees is a race to the bottom, and shares practical advice on how agents can protect margins, listings, and long-term relevance in a low-stock environment. Did you like this episode? Show your support by rating us or leaving a review on Apple Podcasts (REB Podcast Network) and by liking and following Real Estate Business on social media: Facebook, X and LinkedIn. If you have any questions about what you heard today, any topics of interest you have in mind, or if you'd like to lend a voice to the show, email editor@realestatebusiness.com.au for more insights.

In the second part of their discussion on the REB Podcast, managing editor Liam Garman and deputy editor Emilie Lauer explore how investors can position their portfolios for 2026 as market conditions shift. The conversation focuses on rising demand driven by government schemes, constrained housing supply, and the need for more disciplined, price-sensitive strategies. The pair urge investors to use the slower summer period to review cash flow, equity, rental performance, and portfolio structure, rather than chasing outdated hotspots.  Additionally, they warn that widely publicised postcodes and AI-driven research tools can inflate demand and erode opportunity, reinforcing the importance of on-the-ground research and experienced advice. Looking ahead, diversification, particularly into commercial property, is emerging as a key theme for 2026.  Garman and Lauer also stress the need for emotional discipline, cautioning against rushed end-of-year decisions, and highlight goal-setting and investor well-being as essential foundations for long-term success. Did you like this episode? Show your support by rating us or leaving a review on Apple Podcasts (REB Podcast Network) and by liking and following Real Estate Business on social media: Facebook, X and LinkedIn. If you have any questions about what you heard today, any topics of interest you have in mind, or if you'd like to lend a voice to the show, email editor@realestatebusiness.com.au for more insights.

In this episode of the REB Podcast, Liam Garman and deputy editor Emilie Lauer break down the year that was in Australian property, examining which markets surged, where momentum stalled, and why demand-side policy is setting the scene for further growth into 2026. The conversation explores interest rate predictions, refinancing options, and the economic forces driving inflation, highlighting why expert advice has become critical in an increasingly complex market. Garman and Lauer also unpack regional performance across the country, shifting buyer priorities, and the rise of the "compromise or miss out" mindset reshaping purchasing decisions, particularly among younger buyers. Looking ahead, they discuss why strategy will be central to navigating the next phase of the property cycle and tease part two of the series, focused on building sustainable, long-term property outcomes in 2026. Did you like this episode? Show your support by rating us or leaving a review on Apple Podcasts (REB Podcast Network) and by liking and following Real Estate Business on social media: Facebook, X and LinkedIn. If you have any questions about what you heard today, any topics of interest you have in mind, or if you'd like to lend a voice to the show, email editor@realestatebusiness.com.au for more insights.

In this episode of REB Podcast, Phil Tarrant sits down with Jonathan Bell, founder of Housemark, to discuss the evolving role of property management in Australia. According to Bell, property managers often form the longest-lasting relationship an investor will have in their journey, making their role critical to portfolio success. Since founding Housemark in 2019, Bell has grown the company to manage 3,500 properties across Queensland and Victoria, focusing exclusively on property management rather than sales. He stresses that investing in people, training, and processes allows agencies to retain top talent and deliver superior service to landlords and tenants. Technology and economies of scale are key to Housemark's efficiency, enabling innovative solutions like roaming property managers and dedicated investment services. Bell also emphasises the importance of treating investment properties like a business, balancing rental yields with tenant satisfaction to maximise returns. Looking ahead, Housemark aims to manage 10,000 properties across five locations while elevating industry standards and promoting property management as a respected profession. For investors, this duo underlines that a proactive, knowledgeable property manager can directly impact portfolio performance, yields, and long-term success. Did you like this episode? Show your support by rating us or leaving a review on Apple Podcasts (REB Podcast Network) and by liking and following Real Estate Business on social media: Facebook, X and LinkedIn. If you have any questions about what you heard today, any topics of interest you have in mind, or if you'd like to lend a voice to the show, email editor@realestatebusiness.com.au for more insights.

Host and co-founder of FOUNDIT, Angus Ferguson sits down with Pete Mathews - former REINSW President, REIA board member, leading auctioneer, agency operator and proptech co-founder - to unpack what real innovation in real estate looks like and why discipline beats hype.   From writing 65 letters to land his first role to building and exiting businesses, Pete shares how process sets you free, why he solves his own problems first then scales, and the moment he stopped chasing growth-at-all-costs to put profit and focus back at the centre.