Secrets of the Top 100 Agents

In this episode, REB's journalist Emilie Lauer sits down with Melbourne's leading luxury real estate agent Sarah Case to share her journey from snowboard instructor to director of sales strategy at RT Edgar, where she now oversees $350 million in annual sales.  Sarah's path into real estate was unplanned, sparked by a spontaneous lunch and a job interview at Mirvac, where she built a strong foundation in residential and off-the-plan sales.  Known for her unwavering honesty, Sarah believes transparency is essential in real estate, even when it means delivering hard truths to vendors.  She's seen the industry evolve significantly over her 25-year career, particularly in the shift from print to digital marketing and the growing complexity of educating buyers on rising property costs.  Sarah remains confident in Melbourne's family home market, though she notes that apartments are a harder sell due to developer challenges and buyer perception.  At the core of her success is a deep focus on relationships, with referrals and client trust driving her business forward. To aspiring agents, Sarah's message is simple: educate yourself, build genuine connections, and never compromise on integrity. Did you like this episode? Show your support by rating us or leaving a review on Apple Podcasts (REB Podcast Network) and by liking and following Real Estate Business on social media: Facebook, Twitter and LinkedIn. If you have any questions about what you heard today, any topics of interest you have in mind, or if you'd like to lend a voice to the show, email editor@realestatebusiness.com.au for more insights.

In this episode, REBAA president and founder of Streamline Property Buyers Melinda Jennison sits down with Liam Garman to unpack the Brisbane market, what it really takes to be a buyer's agent, and ethical concerns for the industry. The pair begins discussing Melinda's latest updates from the Brisbane housing market, and how surging demand for both investments and owner-occupiers has driven demand for area-specific buyer's agent services. They then turn to what it takes to become a buyer's agent, including necessary certifications, and how REBAA supports their members. Melinda and Liam then discuss ethics in real estate, share some horror stories, and how clients can be sure they're selecting the right person for the job. Enjoy the podcast, The REB team Did you like this episode? Show your support by rating us or leaving a review on Apple Podcasts (REB Podcast Network) and by liking and following Real Estate Business on social media: Facebook, Twitter and LinkedIn. If you have any questions about what you heard today, any topics of interest you have in mind, or if you'd like to lend a voice to the show, email editor@realestatebusiness.com.au for more insights.

In this episode, REB's Liam Garman is joined by Shawn Hayes, operations manager at LJ Hooker Property South West WA, to unpack how mentorship, culture, and a growth mindset can shape long-term careers in real estate. Shawn shares her journey from a 17-year-old trainee in business administration to now leading operations across one of Western Australia's fastest-growing agencies. Along the way, she reflects on the role of strong leadership, her time selling off-the-plan in Darwin, and how returning to Bunbury helped drive her passion for real estate. The conversation explores how the right office culture – driven by trust, ambition, and personal development – can support expansion, reduce staff turnover, and keep top talent engaged. Shawn also touches on the importance of hiring for fit, and how LJ Hooker Property South West WA has scaled from one to four offices by investing in the right people. The episode wraps up with a look at how younger agents are embracing tech-enabled, mobile-first ways of working – and why relationship-building remains at the heart of real estate success. Tune in now, The REB team

In this episode, REB's Liam Garman recaps his top insights from AREC2025 before sitting down with Mauricio Umansky – founder and CEO of The Agency and star of Netflix's Buying Beverly Hills – to explore emerging trends in the luxury property market and what it really takes to succeed in real estate. Liam opens the episode with key lessons from AREC, including how agents can elevate their listing campaigns. The episode then showcases REB's interview with Mauricio, sitting down with the star to discuss what's next for luxury real estate. Mauricio shares his top branding tips for agents and the most common mistakes newcomers make early in their careers. Enjoy the episode, The REB team Did you like this episode? Show your support by rating us or leaving a review on Apple Podcasts (REB Podcast Network) and by liking and following Real Estate Business on social media: Facebook, Twitter and LinkedIn. If you have any questions about what you heard today, any topics of interest you have in mind, or if you'd like to lend a voice to the show, email editor@realestatebusiness.com.au for more insights.

In this episode of the REB Business Empowerment Showcase, Little Real Estate's Anne Crarey and Philip Eldret join host Liam Garman to unpack the benefits of operating as Australia's largest privately owned real estate agency – and how their innovative model is helping agents thrive in today's market. Anne and Philip open the discussion by sharing how being independent – with 12 offices across three states – gives Little Real Estate the agility and opportunity that franchise models often lack. They delve into the power of career progression, consistency, and streamlined processes that empower agents without the pressure of selling principles. Philip highlights the value of leveraging a rent roll to generate consistent listing opportunities, creating a dependable revenue base for agents and increasing their profile in local markets. The conversation then turns to Little's “One Team” approach, where collaboration between sales, property services, and support teams leads to better outcomes for clients and more cohesive operations internally. Anne and Philip also spotlight Little's commitment to training and support – from onboarding and coaching to tech tools, marketing strategies, and initiatives like "Brunch and Learn" – all designed to create a thriving agent ecosystem. Finally, the pair explore how Little's industry-leading rent roll referral program offers agents a secondary income stream, allowing them to build long-term value alongside their sales performance. Tune in for a deep dive into culture, systems, and practical frameworks that support success in modern real estate. Enjoy the podcast, The REB Team

In this episode of the REB Business Empowerment Showcase, CampaignAgent's head of revenue, Vinay Singh, joins host Liam Garman to explore shifting vendor behaviours, evolving marketing strategies, and how agents can stay ahead in 2025 and beyond. Vinay kicks things off by sharing his 20-year journey in real estate – from sales agent to auctioneer and principal – and how CampaignAgent's flexible finance solutions are bridging the gap by enabling pre-sale marketing and cosmetic upgrades. The conversation then shifts to how vendors are increasingly open to alternative finance options, and what that means for campaign strategy. The pair unpack trends in marketing spend, compliance challenges, and regulatory pressure – and finish with a forward-looking take on what agents need to prioritise now to win in 2026. Tune in for practical tips, market insights, and expert advice. Enjoy the podcast, The REB Team Make sure you never miss an episode by subscribing to us now on Apple Podcasts. Did you like this episode? Show your support by rating us or leaving a review on Apple Podcasts (REB Podcast Network) and by liking and following Real Estate Business on social media: Facebook, Twitter and LinkedIn. If you have any questions about what you heard today, any topics of interest you have in mind, or if you'd like to lend a voice to the show, email editor@realestatebusiness.com.au for more insights.

In this episode, host Liam Garman sits down with the RiSE Initiative's Steven Carroll to unpack mental health and wellbeing in the real estate industry, and how property professionals can access free and confidential support. They talk about Steven's career journey, having recently been appointed chief executive officer of the initiative, and the goal of RiSE: to promote the awareness of good health and mental wellness in the industry. Liam and Steven unpack how mental triggers can come from a range of sources, whether from the pressures of the job and in our personal lives – and how the initiative can offer support. They also discuss the Real Care app, a free resource offered by RiSE – with strategies, information and ideas to help support mental wellbeing, as well as free and confidential counselling sessions provided by Domain. Steven shares his own experiences, and the steps he has taken to actively improve his own health. Enjoy the podcast, The REB team Did you like this episode? Show your support by rating us or leaving a review on Apple Podcasts (REB Podcast Network) and by liking and following Real Estate Business on social media: Facebook, Twitter and LinkedIn. If you have any questions about what you heard today, any topics of interest you have in mind, or if you'd like to lend a voice to the show, email editor@realestatebusiness.com.au for more insights.

In this episode, REB editor Liam Garman is joined by Tim McKibbin, CEO of the Real Estate Institute of NSW (REINSW), to explore one of the most pressing issues in the industry – the exceptionally high churn rate among new agents – and the steps needed to create a more sustainable, educated workforce. The conversation kicks off with a sobering statistic: nearly 80 per cent of new real estate professionals exit the industry within their first year. McKibbin unpacks why better foundational training in areas like contract law, property fundamentals, and client advocacy is critical to reversing this trend. They then delve into the soft skills that underpin success in real estate – from building trust to mastering interpersonal communication. The episode concludes with a look at the evolving role of technology and AI. McKibbin shares how REINSW is harnessing AI for data analysis and interpreting legislation and how agents can leverage these tools to work smarter and strengthen client relationships. Enjoy the podcast, The REB Team

In this episode of the Secrets of the Top 100 Agents podcast, Liam Garman sits down with Goldfields managing director Marco Gattino to dive into the evolving build-to-rent (BTR) sector, the complexities of Australia's housing supply shortage, and what lies ahead for Sydney's luxury property market. They begin by examining how BTR could be a game changer in addressing the housing affordability crisis – provided key factors like land costs, yields and international capital remain favourable. Gattino also underscores the importance of a bipartisan, long-term approach to boosting supply and warns against relying too heavily on short-term demand-side fixes. The episode wraps up with a look at the resilience of Australia's premium property market and why Sydney – with its ongoing supply constraints – is set to remain one of the country's most expensive and in demand cities. Enjoy the episode, The REB team

In this episode, REB editor Liam Garman sits down with Metricon CEO, Brad Duggan, to discuss what's holding back housing supply in Australia, the trades shortage, and his optimism for the future of Australia's property market. They begin the podcast looking into the planning process and the opportunity to access land to unlock more housing stock, before unpacking the much discussed skills shortage. Brad and Liam then look ahead and discuss what the state of the residential construction pipeline looks like, and buyer sentiment towards Australia's construction industry. They wrap up looking at what trends Metricon is seeing among Australian home buyers in terms of their dwelling choices. Enjoy the podcast, The REB team Did you like this episode? Show your support by rating us or leaving a review on Apple Podcasts (REB Podcast Network) and by liking and following Real Estate Business on social media: Facebook, X and LinkedIn. If you have any questions about what you heard today, any topics of interest you have in mind, or if you'd like to lend a voice to the show, email editor@realestatebusiness.com.au for more insights.

In this unmissable episode of the Secrets of the Top 100 Agents podcast, host Liam Garman sits down with Real Estate Institute of NSW (REINSW) CEO, Tim McKibbin, to see what's in store for Australia's housing market amid global economic volatility – and how property will remain a store of value for many Australians. The pair discuss the global economy, interest rate cuts, and how property remains a stable long-term investment when compared to alternative asset classes. They then analyse Sydney clearance rates and vendor/buyer sentiment. Tim shares how REINSW is looking to develop a ticker tape for agencies to display median house prices, providing greater transparency over the market and trends. The pair wrap up unpacking how demand for housing in Sydney is outstripping supply, and how 40 per cent of the costs of a new property can be attributed to tax. Enjoy the podcast, The REB team Did you like this episode? Show your support by rating us or leaving a review on Apple Podcasts (REB Podcast Network) and by liking and following Real Estate Business on social media: Facebook, X and LinkedIn. If you have any questions about what you heard today, any topics of interest you have in mind, or if you'd like to lend a voice to the show, email editor@realestatebusiness.com.au for more insights.

In this episode of the REB Business Empowerment Showcase, LJ Hooker's head of commercial Tom Donnelly, and head of research, Mathew Tiller, join host Liam Garman to explore why an increasing number of real estate principals and agents are shifting into the commercial property space – and how it can serve as a rewarding, long-term business path. They begin by breaking down the key differences between residential and commercial real estate, discussing everything from sales cycles and client relationships to the data-driven nature of the commercial sector. Tom and Mathew also share valuable insights for agents considering a move into commercial real estate, outlining the training and support LJ Hooker provides to help professionals make the leap. The conversation then shifts to opportunities for growth and investment in the commercial space, including the potential for higher commissions and the chance to build long-term strategic relationships with clients. The episode wraps up with a look at current market trends and real-world case studies of agents who have successfully transitioned into commercial real estate. Enjoy the episode, The REB Team

On this episode of Secrets of the Top 100 Agents, REB journalist Emilie Lauer sits down with Natalie Hortz and Bridgette Collis to explore how women are overcoming structural barriers in the traditionally male-dominated field of real estate – and how they can continue to empower one another to rise to the top. Natalie shares how she has seen women step into roles once dominated by men, including sales and business leadership, while also reflecting on how lingering perceptions of the industry can still hold back true parity. Bridgette then dives into the power of mentorship and the importance of finding role models to inspire the next generation of female real estate professionals. Together, they discuss the Leading Ladies of Real Estate initiative, a thriving community where women can connect, learn, and support one another – creating valuable opportunities for mentorship and networking to elevate their careers. Throughout the episode, they also tackle common challenges faced by women in real estate, including career breaks, and share practical strategies for navigating these pivotal moments. Plus, they offer actionable advice for women looking to advance in this dynamic industry. Enjoy the podcast, The REB team

In this episode of Secrets of the Top 100 Agents, founder and director of A-Class Estate Agents, Amir Jahan, joins Liam Garman to discuss his pathway to Instagram fame – and how he's harnessed social media to cut through the clutter, drive his listings, and deliver results for his vendors. Amir talks about his life journey, including tackling homelessness as a teenager, and how he built his real estate business. The pair then discuss Amir's fame on Instagram, including appearances on a number of prime time television shows, and how he used expensive cars to cut through a cluttered market in Western Sydney to deliver results for his clients. Amir shares his marketing tips for agents looking for media cut-through, and how he's now looking to open his third office. Enjoy the podcast, The REB team

In this episode of Secrets of the Top 100 Agents, Thom Richards, managing director and head of product at Cohabit Technologies, joins host Liam Garman to discuss strata management and the need for greater transparency for all stakeholders. Formerly the head of product at Managed, Thom shares his steps to providing a verified source of truth for building data across the nation. He then unpacks Cohabit's health score, evaluating buildings across five key pillars: financial aspects, compliance, liveability, condition, and sustainability. Liam and Thom also look at what the future of strata management looks like, and how technology is changing the field. Enjoy the podcast, The REB team Did you like this episode? Show your support by rating us or leaving a review on Apple Podcasts (REB Podcast Network) and by liking and following Real Estate Business on social media: Facebook, X and LinkedIn. If you have any questions about what you heard today, any topics of interest you have in mind, or if you'd like to lend a voice to the show, email editor@realestatebusiness.com.au for more insights.

In the latest episode of the REB Business Empowerment Showcase, Liam Garman sits with Paul Findlay, director of real estate Australia at Cloudstaff, to discuss key challenges and innovative solutions in the real estate industry - and how business can utilise outsourcing to scale operations. Paul discusses his transition from real estate agent to Cloudstaff, addressing the 4,000 vacant property management jobs, staff retention challenges, and the role of remote assistants in easing workloads.   Technology, especially artificial intelligence, is also explored as a key product to enhance efficiency and productivity, with Paul addressing the misconceptions about offshoring and emphasising the role of remote assistants in filling job gaps.   The pair address key myths in outsourcing including cyber security, with Paul outlining the measures Cloudstaff takes to protect client data, and how Cloudstaff helps support employees, including its professional development and personal wellbeing initiatives.   The podcast concludes with a discussion on the RiSE initiative, a program that aims to combat burnout in the real estate sector.

How have economic indicators, local and global events, and supply and demand shaped the first half of the 2025 Australian property market? In this episode of Secrets of the Top 100 Agents, host Emilie Lauer sits down with Dr Diaswati Mardiasmo, chief economist at PRD, to unpack the network's latest Australian Economic and Property Update report for the first half of 2025. Key topics include the resilient but cautious economic climate in Australia, the country's global standing in property development and capital city performance. Diaswati said that while Brisbane and Adelaide drive price growth, Melbourne remains more affordable, and rising construction costs have been affecting new builds in most parts of the country. The duo also discusses the rental market, noting a slight easing in rental inflation and the potential for cash rate cuts in the second half of 2025. Diaswati highlights the impact of the federal election on buyer activity and investor sentiment, especially among first home buyers, due to uncertainty around policies like the Help to Buy scheme.

Queensland agent Anna Dunne knows all too well that time management and personal accountability form the backbone of sales success. On this episode of Secrets of the Top 100 Agents, host Liam Garman sits down with Place Bulimba lead agent Anna Dunne to discuss her career shift from hairdresser to real estate agent, and the mindset and techniques that have fuelled her sales success. Having worked as a hairdresser and hair care product salesperson, Anna shares how excellent time management and a consistently positive outlook enabled her to pivot into real estate and overcome the hardships of the COVID-19 pandemic. Anna also discusses how her determination and strong sense of personal agency have helped her succeed as an agent, and shares her approach to empowering and uplifting her team to fulfil their goals.  Did you like this episode? Show your support by rating us or leaving a review on Apple Podcasts (REB Podcast Network) and by liking and following Real Estate Business on social media: Facebook, X and LinkedIn. If you have any questions about what you heard today, any topics of interest you have in mind, or if you'd like to lend a voice to the show, email editor@realestatebusiness.com.au for more insights.

Software expert Rohith George shares why embracing innovative financial management solutions is key to preventing trust abuse and enhancing operational efficiency. In this episode of Secrets of the Top 100 Agents, host Liam Garman is joined by Rohith George, chief operating officer at Managed, to discuss how agencies can mitigate the risks associated with trust account mismanagement and modernise their approach to financial transactions. The pair unpacks the vulnerabilities of traditional trust accounts, where large sums of money are handled manually, creating opportunities for misuse. They then explore how emerging digital solutions, such as automated payment platforms, are reshaping the industry and offering transparency, efficiency and compliance benefits. George also delves into the advantages of digital wallet systems that eliminate the need for communal trust accounts and reduce administrative burdens. Additionally, the duo talks about how agencies leveraging these technologies have significantly cut costs while improving security, ensuring funds are distributed instantly and accurately to landlords and tenants. Did you like this episode? Show your support by rating us or leaving a review on Apple Podcasts (REB Podcast Network) and by liking and following Real Estate Business on social media: Facebook, X and LinkedIn. If you have any questions about what you heard today, any topics of interest you have in mind, or if you'd like to lend a voice to the show, email editor@realestatebusiness.com.au for more insights.

In this episode of the Secrets of the Top 100 Agents podcast, top agent turned coach and auctioneer Adrian Bo sits down with REB editor Liam Garman to unpack what makes a top performing agent, including how he nurtures the skills necessary for success. Adrian begins the podcast discussing the “20 per cent club”: how the top 20 per cent of agents make 80 per cent of the income. He then unpacks their common skills, and challenges conventional wisdom that prioritises technical skills over personal attributes. The podcast continues unpacking how agents can develop goals and KPIs to stay accountable, before analysing how to best structure sales processes – from calls to calendars and CRMs. The podcast wraps up with critical insights on how to structure a campaign in its final days before auction. Enjoy the podcast, The REB team Did you like this episode? Show your support by rating us or leaving a review on Apple Podcasts (REB Podcast Network) and by liking and following Real Estate Business on social media: Facebook, X and LinkedIn. If you have any questions about what you heard today, any topics of interest you have in mind, or if you'd like to lend a voice to the show, email editor@realestatebusiness.com.au for more insights.

In this episode of the Secrets of the Top 100 Agents podcast, speaker, trainer and coach Josh Phegan sits down with REB editor Liam Garman to unpack how agents can strive for excellence and what they should expect from the property market over the next 12 months. The pair begin the podcast discussing what's in store for the property market over 2025, including the impact of the upcoming “property election” and potential rate changes, before discussing whether it might lead to unforeseen consequences for agents. The speaker, trainer and coach then shares his top tips for developing one's mindset and motivation, before discussing common mistakes that he sees as agents adopt new technologies. Josh wraps up the podcast sharing his must-read books for agents looking to broaden their horizons and continue learning. Enjoy the podcast, The REB team Did you like this episode? Show your support by rating us or leaving a review on Apple Podcasts (REB Podcast Network) and by liking and following Real Estate Business on social media: Facebook, X and LinkedIn. If you have any questions about what you heard today, any topics of interest you have in mind, or if you'd like to lend a voice to the show, email editor@realestatebusiness.com.au for more insights.

Agents who prioritise a knowledge-based approach are best prepared to navigate the evolving real estate sector. On this episode of Secrets of the Top 100 Agents, host Liam Garman is joined by the CEO of Laing+Simmons and president of the Real Estate Institute of Australia (REIA), Leanne Pilkington, to discuss how agents can set themselves up for success in the ever-changing real estate sector. The duo unpack the potential legislative changes and economic shifts the real estate sector could face in 2025, such as the impending anti-money laundering (AML) legislation, and highlight the importance of being prepared for the compliance requirements that will soon be mandatory for agents. Leanne also discusses her unique leadership style which prioritises accountability and transparency, and delves into how agency leaders can create a team culture where personnel are empowered to take ownership of their own goals and actions. Did you like this episode? Show your support by rating us or leaving a review on Apple Podcasts (REB Podcast Network) and by liking and following Real Estate Business on social media: Facebook, X and LinkedIn. If you have any questions about what you heard today, any topics of interest you have in mind, or if you'd like to lend a voice to the show, email editor@realestatebusiness.com.au for more insights.

In this episode of the Secrets of the top 100 Agents, REB editor Liam Garman unveils REB's new Stellar Agencies 2025 ranking, recognising the nation's top 10  independent property management start-ups.   Liam is joined by director of Agile Market Intelligence, Michael Johnson, to discuss the key metrics used to assess the nation's top performing property management start-ups, including the number of properties under management, growth, and efficiency score.    Liam and Michael pull apart some of the emerging themes across this year's top 10 – including how some start-ups are harnessing emerging payment technologies to improve efficiency and increase the number of properties per manager.    To learn more about the Stellar Agencies, and to view this year's full ranking, click here. 

In this crossover episode with The ifa Show, hosts Maja Garaca Djurdjevic and Keith Ford are joined by shadow financial services minister Luke Howarth to discuss the Coalition's goals for financial advice and the economy. They begin the podcast discussing the Coalition's stance on implementing the Quality of Advice Review (QAR) recommendations. The podcast then turns to analysing the Australian economy following high inflation and increased government spending. The trio wrap up the podcast discussing whether the financial advice profession would be better off under a Coalition government.

Parliamentary wrangling, rental reforms, industry news and agency moves – here's what dominated real estate headlines in 2024. On this episode of Secrets of the top 100 Agents, REB editor Juliet Helmke is joined by journalists Sebastian Holloman and Liv Adams to discuss the year in review. The trio rehash the government policies that struggled to make their way through Parliament this year, and set the scene for their future in 2025. They also take a look at where some of the states that are making big changes to rental regulations currently stand, so that the industry is well-informed heading into 2025. Together, Juliet, Sebastian and Liv recount some of the big industry changes that took place over the past 12 months, and pay tribute to the agencies going out of their way to give back to their communities. Did you like this episode? Show your support by rating us or leaving a review on Apple Podcasts (REB Podcast Network) and by liking and following Real Estate Business on social media: Facebook, Twitter and LinkedIn. If you have any questions about what you heard today, any topics of interest you have in mind, or if you'd like to lend a voice to the show, email editor@realestatebusiness.com.au for more insights.

Whether a business leader or industry professional, everyone can benefit from taking stock of what they've achieved in 2024 and use it proactively to set goals for 2025. On this episode of Secrets of the Top 100 Agents, host Juliet Helmke speaks with Jacqui Barnes, Laing+Simmons head of people and growth, about how she helps the network's businesses and professionals strategise for the year ahead. Jacqui delves into some of the factors that are set to influence real estate businesses in 2025, and how they can prepare to tackle them with their team. The duo share strategies on setting goals that are both motivating and achievable. Jacqui explains the method she encourages professionals to use for creating measurable outcomes, and shares the best advice she's heard for starting a new year strong. Did you like this episode? Show your support by rating us or leaving a review on Apple Podcasts (REB Podcast Network) and by liking and following Real Estate Business on social media: Facebook, Twitter and LinkedIn. If you have any questions about what you heard today, any topics of interest you have in mind, or if you'd like to lend a voice to the show, email editor@realestatebusiness.com.au for more insights.

In a nation that has embraced auctions, the reputation of this sales strategy is mixed. But according to one auctioneer, the experience can always be positive if the professionals involved communicate right. On this episode of Secrets of the Top 100 Agents, Aaron Davis, Harcourts' new head of auctions Australia, talks with REB's Juliet Helmke to discuss making the jump over the Tasman from the New Zealand market into Australia, and how he's approaching being a mentor to the network's up-and-coming auctioneers in the nation. Aaron shares some of the lessons he learnt as a young professional – including the biggest mistake he sees young auctioneers are making – and his thoughts on who is suited to the job. The duo discuss gender diversity in the auctioneering world, and what's required to encourage more women to enter the fold. Aaron also gives his views on why auctions can benefit all parties, so long as the professionals involved are upfront and honest in their communication. Did you like this episode? Show your support by rating us or leaving a review on Apple Podcasts (REB Podcast Network) and by liking and following Real Estate Business on social media: Facebook, Twitter and LinkedIn. If you have any questions about what you heard today, any topics of interest you have in mind, or if you'd like to lend a voice to the show, email editor@realestatebusiness.com.au for more insights.

Training, education and upskilling are integral to excelling in real estate, and different types of businesses will approach these tasks in different ways. On this episode of REB's Business Empowerment Showcase, host Phil Tarrant speaks with Christine Mikhael, chief executive officer of LJ Hooker, about her journey into real estate and how a chance offer to work in property management led her to the top job in one of the biggest real estate networks in Australia. Christine shares her experience working in both an independent model as well as a number of big real estate brands, and explains her perspective on the pros and cons that business leaders must weigh when deciding how to structure their businesses. The duo discuss the modernisation of the real estate industry, and how LJ Hooker has adapted to suit the times. Christine also talks about what's ahead for the network in 2025.

What does it mean for a suburb to be both liveable and affordable?  In this episode of Secrets of the Top 100 Agents, REB's Juliet Helmke speaks with Dr Diaswati Mardiasmo, chief economist at PRD, to unpack the network's latest report in a series its been issuing for 10 years, that defines not only the suburbs with a below-average price point, but those that also offer high amenity. The duo discuss the market segments that have been gaining steam, and delve into how buyer preferences have been increasingly changing, with new attitudes to lifestyle set to define what's selling in 2025. Diaswati spotlights some of the surprising hotspots identified in the report across Brisbane, Sydney, Melbourne and beyond. She shares what the firm has learnt doing these reports over 10 years, and provides insight into what economic factors will define the market in the year ahead.

The REB editorial team breaks down the latest real estate news and explores how these developments are shaping the industry today, laying the groundwork for what's ahead in the months and years to come. On this episode of Secrets of the Top 100 Agents, hosts Juliet Helmke and Sebastian Holloman examine the federal government's stalled housing policies and explore their chances of passing in the final parliamentary sessions of the year. The duo also delve into what markets are running hot in Australia's multispeed property market, and assess whether a slight rise in the national vacancy rate signals positive change, before discussing how the winning designs of NSW's pattern book initiative could offer an innovative solution to the state's housing shortage. Did you like this episode? Show your support by rating us or leaving a review on Apple Podcasts (REB Podcast Network) and by liking and following Real Estate Business on social media: Facebook, Twitter and LinkedIn. If you have any questions about what you heard today, any topics of interest you have in mind, or if you'd like to lend a voice to the show, email editor@realestatebusiness.com.au for more insights.

One of the most valuable assets of a real estate agency is its data – but only if business leaders and personnel know how to use it. On this episode of PropTech Pulse, REB's Juliet Helmke speaks with Josh Symons, head of real estate solutions at CoreLogic, which took out the coveted award for AI Innovator in the category of Real Estate at the inaugural edition of the Australian AI Awards. Josh explains the value that real estate agencies are often sitting on in the form of their deep trove of data, and how AI tools can help to mine its potential to deliver better results for agencies and their staff. The duo delve into common perceptions around AI, and talk about how, contrary to popular belief, it doesn't dehumanise the process of doing business, but can actually act as a tool to make key relationships stronger.

Prospecting, nurturing leads, and managing customer relationships – new tools are set to shake up how real estate professionals manage all these tasks. On this episode of Proptech Pulse, REB's Juliet Helmke is joined by Seth Watts, co-founder of CampaignAgent, who recently took home the prestigious honour of being named AI Leader of the Year - Enterprise, at the inaugural Australian AI Awards. Known for his presentations as the AI Guy, which help real estate professionals prepare for coming tech changes in the real estate space, Seth talks about the techniques he believes agents should employ to stay ahead of the curve. As the AI landscape continues to evolve, Seth encourages a bottom-up approach to AI adoption, advocating for experimentation and problem-solving at the individual level. The duo discuss whether current perceptions of this technology match with their practical applications in reality, and how tech is likely to shake up the industry in 2025.

The Australian property landscape has changed dramatically in recent history, and much of that is driven by a shift in how consumers are searching for properties to meet their needs. On this episode of REB's Business Empowerment Showcase, host Juliet Helmke is joined by Trent Casson, managing director of residential at View Media Group, to discuss how the company is shaking up the property marketing landscape. Trent talks about the different approach View Media Group has taken with its listings portal, view.com.au, and why the company has made a strategic choice to make it as accessible as possible. He explains how performance marketing underpins the firm's strategy for connecting people across the landscape of real estate transactions. The duo also discuss how property marketing has changed in just a few short years, and the tools that agents are harnessing to enhance their client services.

Real estate professionals are known to be early tech adopters. But one area of the industry has been notably slow to adapt to new advancements. On this episode of Secrets of the Top 100 Agents, Adam Holster, NAB professional services banking executive, and Luke Johnston, director of Johnston Donoghue Property, join host Juliet Helmke to talk about why it's time agencies embrace new payment systems. Adam explains why this is an area of interest for NAB, and how the bank has approached the pain points in payment processing across the real estate industry, with its new platform, NAB Portal Pay. As one of the first users of the offering, Luke shares how it maximises efficiencies in his business. The trio talk about the risks associated with real estate transactions and why it's important that businesses keep their systems up-to-date. They discuss what's coming down the pike in terms of tech advancements in this space, and how agencies can stay ahead of the curve. Did you like this episode? Show your support by rating us or leaving a review on Apple Podcasts (REB Podcast Network) and by liking and following Real Estate Business on social media: Facebook, Twitter and LinkedIn. If you have any questions about what you heard today, any topics of interest you have in mind, or if you'd like to lend a voice to the show, email editor@realestatebusiness.com.au for more insights.

It's unlike off-the-plan or the traditional existing home market, and one sales duo has recognised that the post-completion market for new apartments needs a very specific touch. Noemi Guttmann and Rylee Ritchie, sales agents at Sydney's Ayre Real Estate, join host Juliet Helmke on this episode of Secrets of the Top 100 Agents to discuss the niche market that they've grown into a specialist focus. Noemi and Rylee explain the type of buyers that need to be appealed to when marketing new builds post-completion. They unpack the risks that developers face in leaving stock lingering for too long, and discuss some of the mistakes that can take place when continuing to sell new dwellings after they've been completed. The trio talk about how this sector is likely to grow given the emphasis on high-density building, and share their thoughts on how apartment living is gaining traction in Australian society.

Kristen Porter and Sherrie Storor are well-versed in the challenges faced by real estate professionals who have decided to make the leap into business ownership. On this episode of Secrets of the Top 100 Agents, Kristen, CEO and legal strategist at O*NO Legal, and Sherrie, a former principal and now sales and business coach at Real Estate Nation, speak with host Juliet Helmke about why they're determined to bring more transparency to the challenges of the business ownership transition. The duo share some of the biggest hurdles that real estate agents and property managers, who have decided to go into business themselves, will have to overcome. Kristen discusses some of the common legal issues that crop up early in business ownership that she is called in to rectify, and Sherrie provides insight into the lessons she learnt while going through the experience herself. They also talk about the importance of succession planning, strong strategy, and how to empower a team to contribute to a common goal. Did you like this episode? Show your support by rating us or leaving a review on Apple Podcasts (REB Podcast Network) and by liking and following Real Estate Business on social media: Facebook, Twitter and LinkedIn. If you have any questions about what you heard today, any topics of interest you have in mind, or if you'd like to lend a voice to the show, email editor@realestatebusiness.com.au for more insights.

In this episode of the REB Business Empowerment Showcase, host Juliet Helmke is joined by Sanjeev Kumar, principal of LJ Hooker Schofields, to unpack the strategies behind his agency's growth and how agents are uniquely placed to support their communities. Kumar shares how he and LJ Hooker Schofields became one of the top 5 per cent of high-performing offices within the network – leveraging community engagement, brand support, and personal determination. Tune in to discover: How Kumar and LJ Hooker play an important role supporting community groups, and how this has deepened their connections with the local area. Why developing core skills and a positive mindset is critical for a successful career in real estate. The importance of thinking outside the box, and grasping business opportunities when they arise.

There's no right answer for how to structure a real estate business, as one veteran of the industry knows well. On this episode of Secrets of the Top 100 Agents, host Juliet Helmke speaks with Anthony Webb, head of Victoria at Belle Property, to explore the options out there for business owners trying to decide what business model suits their needs, and how his family history in the industry has informed his insights on the benefits of each. Having worked in both independent and franchise businesses, Anthony offers insight into the differences and challenges of each model. He shares how choosing between these setups often depends on the unique needs and goals of individual agents, explaining the strengths and limitations of both approaches. Anthony shares how growing up immersed in the industry has shaped his path and career, particularly how his father's agency, Philip Webb Real Estate, played a pivotal role in his development. He discusses the transition after the sale of the family business and his decision to join Belle Property. Did you like this episode? Show your support by rating us or leaving a review on Apple Podcasts (REB Podcast Network) and by liking and following Real Estate Business on social media: Facebook, Twitter and LinkedIn. If you have any questions about what you heard today, any topics of interest you have in mind, or if you'd like to lend a voice to the show, email editor@realestatebusiness.com.au for more insights.

Marshall White's association with You Matter began as a simple fundraising relationship but has evolved into so much more.  On this episode of Secrets of the Top 100 Agents, host Juliet Helmke speaks with Deborah de Rossi, CEO of You Matter, and Nicholas Brooks, director and auctioneer at Marshall White Stonnington, to hear about how the Melbourne network has grown its involvement with the organisation that plays a key role in housing women and families fleeing violence. Deborah explains how You Matter's work – furnishing homes for vulnerable women and families – plays an integral role in maintaining housing security for these Australians. She shares how Marshall White's role now goes beyond fundraising, including sourcing furnishings that are set to be discarded from the homes they are involved with. Nicholas describes the meaningful experience he had representing the real estate industry as one of You Matter's “Top 8” – eight men from across the community who have pledged to stand up against domestic violence – and speaks about what the network's charitable efforts mean to its staff. Did you like this episode? Show your support by rating us or leaving a review on Apple Podcasts (REB Podcast Network) and by liking and following Real Estate Business on social media: Facebook, Twitter and LinkedIn. If you have any questions about what you heard today, any topics of interest you have in mind, or if you'd like to lend a voice to the show, email editor@realestatebusiness.com.au for more insights.

Hundreds of property management professionals from across the country have weighed in on the pressures and positives of the job at this point in time. On this episode of Secrets of the Top 100 Agents, host Juliet Helmke is joined by Dr Sarah Bell, director of strategic partnerships at MRI, who digs into the firm's latest Voice of the Property Manager survey, now in its third edition, to uncover how professionals are feeling about their jobs. The duo discuss some of the challenges that are evident – such as long hours and heavy work loads – and extrapolate how this is impacting mental health and average tenure in the sector. Sarah compares the data to the larger real estate sector and Australia's working population more generally.  They look at the valuable feedback gleaned from the survey that suggests how positive improvements could be made, and assess some of the sector's greatest strengths.  Did you like this episode? Show your support by rating us or leaving a review on Apple Podcasts (REB Podcast Network) and by liking and following Real Estate Business on social media: Facebook, Twitter and LinkedIn. If you have any questions about what you heard today, any topics of interest you have in mind, or if you'd like to lend a voice to the show, email editor@realestatebusiness.com.au for more insights.

On this episode of Proptech Pulse, REB's Phil Tarrant is joined by Cohabit's Thom Richards, who explains how the innovative proptech is aiming to shake up the strata sector. Specifically, the way that records about strata buildings are accessed by stakeholders such as prospective buyers and owners. Thom explains how the company is able to build a “digital twin” of a strata property to provide interested parties with an easy-to-navigate summary of the building's overall health. The duo also discuss the importance of keeping tabs on any changes to an asset as a property investor, and increasing efficiencies in monitoring any property issues. They discuss how Cohabit can be helpful to agents who are involved in strata sales, both as a service they can provide to buyers and a way to quickly gain an understanding of a property's positives and pain points.

Investor sentiment has a substantial impact on market movement. A new survey reveals how this cohort is feeling right now. On this episode of The Smart Property Investment Show, from REB's sister brand SPI, host Juliet Helmke speaks with Nicola McDougall, chair of the Property Investment Professionals of Australia (PIPA), to unpack the organisation's latest survey tracking how property investors are feeling across the country. Nicola delves into the latest data, revealing where investors are most likely to be selling, and how they're currently feeling about regulatory framework in various parts of the nation. The duo also dig into the report's findings on how long investors are holding properties, what's motivating them to sell, and how this is having a widespread impact on the rental market. Did you like this episode? Show your support by rating us or leaving a review on Apple Podcasts (REB Podcast Network) and by liking and following Real Estate Business on social media: Facebook, Twitter and LinkedIn. If you have any questions about what you heard today, any topics of interest you have in mind, or if you'd like to lend a voice to the show, email editor@realestatebusiness.com.au for more insights.

In this episode of the REB Business Empowerment Showcase, host Juliet Helmke is joined by Pascal Pierre, LJ Hooker Queensland and northern NSW strategic growth manager, to unpack the value in meaningful mentorship which has grown LJ Hooker, in its almost 100-year history, into a group populated by dedicated professionals who can depend on professional support. Pascal shares how he benefited from business mentors willing to work with him on his goals. The seasoned professional now acts as a mentor and trusted adviser himself in a corporate role that forms part of the brand's robust support system. Tune in to discover: How Pascal works with businesses to find success at any scale. The many ways that agency teams and business leaders can access support as part of the LJ Hooker offering. The top five things business owners should know. Learn more about the LJ Hooker Group here. Connect with Pascal Pierre here.

Cultivating a mindset rooted in curiosity has allowed one network's operations director to navigate the complexities of the real estate sector and position his agency for sustained success. On this episode of Secrets of the Top 100 Agents, host Grace Ormsby is joined by operations director at RE/MAX Australia, Josh Davoren, to delve into the strategies that have enabled the national network to thrive in the rapidly evolving real estate sector. Josh emphasises that curiosity is key to running a successful business, and looks into how an openness to new ideas allows businesses to adapt quickly to sudden shifts while fostering a culture of innovation. He also discusses how AI can enable agents to address their weaknesses, and highlights the importance of staying informed about emerging technologies, noting that agents who embrace AI will have a competitive edge. The pair also examine the future outlook of the real estate sector and consider how businesses will have to adapt to the increasing impact of regulation and legislation in the industry. Did you like this episode? Show your support by rating us or leaving a review on Apple Podcasts (REB Podcast Network) and by liking and following Real Estate Business on social media: Facebook, Twitter and LinkedIn. If you have any questions about what you heard today, any topics of interest you have in mind, or if you'd like to lend a voice to the show, email editor@realestatebusiness.com.au for more insights.

In this episode of Secrets of the Top 100 Agents, Kelly Ryan, CEO of the Real Estate Institute of Victoria (REIV), joins Juliet Helmke to share what she's been working on in her first few months in the top job as the former sporting executive adapts to the property industry. Ryan talks about the current challenges facing the Victorian market and discusses the institute's biggest priorities for the months ahead. The duo look at strategies that could be used to bring more turnover into the market and discuss what current indicators mean for the state's property market through the end of this year. Did you like this episode? Show your support by rating us or leaving a review on Apple Podcasts (REB Podcast Network) and by liking and following Real Estate Business on social media: Facebook, Twitter and LinkedIn. If you have any questions about what you heard today, any topics of interest you have in mind, or if you'd like to lend a voice to the show, email editor@realestatebusiness.com.au for more insights.

Australia's “housing disaster” could soon turn catastrophic, says former Victorian Supreme Court justice Kevin Bell. To counter this, the nation needs not just legislative action but also a reframing of our collective mindset to view housing not as the great Australian dream but as a fundamental right. In this special episode, hosted by Jerome Doraisamy, the editor of REB's sister brand Lawyers Weekly, he is joined by the Honourable Kevin Bell AO KC, former justice of the Supreme Court of Victoria and patron of Tenants Victoria. Discussing why housing is no longer a dream for Australians but rather a “nightmare”, the former judge reveals his upbringing in social housing and motivation to see an overhaul of our housing system. Did you like this episode? Show your support by rating us or leaving a review on Apple Podcasts (REB Podcast Network) and by liking and following Real Estate Business on social media: Facebook, Twitter and LinkedIn. If you have any questions about what you heard today, any topics of interest you have in mind, or if you'd like to lend a voice to the show, email editor@realestatebusiness.com.au for more insights.

Welcome to Property Buzz, your daily dose of property news. In today's podcast: Australians are resorting to side hustles to meet housing costs; Rental growth flatlines; and A dip in auctions marks a slow start to spring. Want to hear more episodes like this? Check out Daily Buzz over on PropertyBuzz.com.au or tune in to Property Buzz on all major podcast platforms.

Everyone in real estate knows that presentation is important, and that starts with the story your business projects. On this episode of Secrets of the Top 100 Agents, host Juliet Helmke is joined by Steve Osborn, brand adviser at Identity Marketing, to delve into the world of real estate agency branding and look into how the top teams are setting themselves apart. A veteran of the real estate marketing sector, Steve talks about how much has changed since he started working with industry businesses to refine their look. The duo discuss the importance of having a strong business strategy on which to base a visual identity, and what it means for real estate businesses to find their “why”. Steve also shares some of the strategies that he has implemented at agencies to increase their awareness, team cohesion, and community connectedness. Did you like this episode? Show your support by rating us or leaving a review on Apple Podcasts (REB Podcast Network) and by liking and following Real Estate Business on social media: Facebook, Twitter and LinkedIn. If you have any questions about what you heard today, any topics of interest you have in mind, or if you'd like to lend a voice to the show, email editor@realestatebusiness.com.au for more insights.

Welcome to Property Buzz, your daily dose of property news. In today's podcast: NSW wins back $9 million from first home buyers ‘gaming the system'; Property transaction scams are on the rise this spring; and The ACT finalises its Territory Plan for housing reform.

Australia's financial regulation may be in for a shake-up to support lending to first-time buyers. In this episode, Liberal senator Andrew Bragg shares what the new home ownership inquiry, recently launched by the Senate, will look at and why he wants to hear from stakeholders in property, mortgage broking and beyond. The shadow assistant minister for home ownership shares with listeners what the Senate economics references committee aims to address with this inquiry, and what else he feels could be done to improve first home ownership in Australia. Did you like this episode? Show your support by rating us or leaving a review on Apple Podcasts (REB Podcast Network) and by liking and following Real Estate Business on social media: Facebook, Twitter and LinkedIn. If you have any questions about what you heard today, any topics of interest you have in mind, or if you'd like to lend a voice to the show, email editor@realestatebusiness.com.au for more insights.

Welcome to Property Buzz, your daily dose of property news. In today's podcast: 10 Melbourne suburbs have been named for high-density development; Intercity migration has cooled to pre-pandemic levels; and Australian auction volumes are on the up. Want to hear more episodes like this? Check out Daily Buzz over on PropertyBuzz.com.au or tune in to Property Buzz on all major podcast platforms.