Secrets of the Top 100 Agents

In this episode of the REB Business Empowerment Showcase, REB deputy editor Emilie Lauer sits down with A Home for All chair and LJ Hooker CEO Christine Mikhael and committee member Natalie Hortz to discuss how the industry is coming together to address the nation's homelessness crisis. Mikhael and Hortz discuss the foundation's rapid progress, raising over $1 million in just two months, and highlight the often-overlooked realities of hidden homelessness, including couch surfing, living in cars, or moving between temporary accommodations. The conversation also delves into domestic and family violence as a key driver of homelessness, and how the foundation is carefully directing resources to make the most difference for women and children in need. The episode closes with a call to action for real estate professionals and beyond, exploring ways to get involved from fundraising and volunteering to immersive awareness events like "A Night Without Home".

In this episode of the REB Business Empowerment Showcase, editor Liam Garman sits down with Ben White, co-founder and CEO of Ailo, and Jodie Stainton, Harcourts Solutions Group director of property management, to examine the forces redefining modern property management, from new technology to cultural change, and shifting consumer expectations. White charts the sector's evolution across three major waves: the digitisation of paperwork, the rise of cloud connectivity, and now a third wave focused squarely on the customer experience. He explains why this era demands a complete rethink of how landlords, renters, and tradies interact with property managers, and how technology can streamline this shift. Stainton talks about how Harcourts Solutions Group is unpacking new property management models and leading large teams through transformation, sharing why personalised service delivery is becoming non-negotiable, and why culture and team empowerment sit at the heart of any successful change program. The discussion digs into the fear and friction that often accompany technological shifts, and why the agencies that confront this head-on are the ones lifting efficiency, strengthening relationships, and setting new service benchmarks. The episode closes with an emphasis on leadership, alignment, and culture – the foundations that enable property management businesses to innovate, adapt, and thrive. With the third wave of property management now in full swing, White and Stainton reveal why vision, technology and a customer-first mindset will define the next generation of industry leaders.

Josh Phegan, joins FOUNDIT's DAYZERO to discuss leadership, systemisation, and high-performance routines.   Josh, who works with elite agents and brands globally, details the Four Pillars of Knowledge every professional must master and reveals how the best CEOs transition from day-to-day hustle to strategic growth.    He explains why the true value of a buyer's agent lies in skill and transactional knowledge, not off-market access, and the vital rituals high-performers use to sustain peak performance and energy.

In this episode of the REB Podcast, Liam Garman, editor of Real Estate Business, sits down with Arjun Paliwal from InvestorKit to explore the innovative strategies driving success in the Australian real estate market. Paliwal reflects on his team's approach to innovation, explaining how doing things differently and focusing on strategies that deliver results has driven record-breaking growth and a surge in referrals. He highlights the central role of customer satisfaction, showing how creating "raving fans" fuels organic growth more than advertising ever could. The conversation delves into InvestorKit's use of specialisation and technology, demonstrating how focused teams and automation streamline processes and enhance service delivery. InvestorKit recently won the REB Innovator of the Year – Residential Buyer's Agency award. Paliwal also emphasises the importance of adaptability and continuous improvement, explaining how a culture of learning from mistakes keeps the business ahead of industry changes. The discussion touches on broader market trends, including the influence of macroeconomic factors, interest rates, and the ongoing shortage of established property supply on buyer behaviour. Paliwal also explores the evolving buyer's agent industry, advocating for higher standards and professionalism to ensure quality service as the sector grows. Did you like this episode? Show your support by rating us or leaving a review on Apple Podcasts (REB Podcast Network) and by liking and following Real Estate Business on social media: Facebook, X and LinkedIn. If you have any questions about what you heard today, any topics of interest you have in mind, or if you'd like to lend a voice to the show, email editor@realestatebusiness.com.au for more insights.

In this episode of the REB Business Empowerment Showcase, editor Liam Garman is joined by two guests from LJ Hooker: Stephan Gervois, General Manager of Marketing, and Jarita Rayasam, Head of Growth. Together, they explore how the network is transforming its brand and sharpening its growth strategy. Gervois breaks down LJ Hooker's major modernisation program, which has relaunched the brand, rebuilt its marketing tech stack, and driven a 105 per cent increase in lead generation. With competition intensifying and costs rising, he explains why automation and a unified marketing ecosystem are essential for agents looking to nurture leads and stay profitable. The discussion also dives into the changing compliance landscape, with Gervois urging businesses to prepare now for anti-money laundering and counter-terrorism financing (AML/CTF) reforms coming into effect next year. Rayasam highlights the shift toward intentional, sustainable growth, with principals focusing on succession planning, leadership support and joining networks that offer genuine collaboration. She outlines how LJ Hooker's tech, tools and culture help agents build businesses that scale beyond the individual. The episode closes with a look at why alignment, support and modern systems are becoming the key drivers of long-term success in real estate. Did you like this episode? Show your support by rating us or leaving a review on Apple Podcasts (REB Podcast Network) and by liking and following Real Estate Business on social media: Facebook, Twitter and LinkedIn. If you have any questions about what you heard today, any topics of interest you have in mind, or if you'd like to lend a voice to the show, email editor@realestatebusiness.com.au for more insights.

In this episode of the REB Business Empowerment Showcase, editor Liam Garman sits down with Super Mover director Josh Chislett to unpack one of real estate's biggest pain points, the chaos tenants and home buyers face the moment they get the keys, and how Super Mover is turning this into a powerful asset for agent differentiation. Chislett explains why delivering a truly seamless move-in experience has become essential for agencies looking to build loyalty and repeat business. He shows how Super Mover embeds directly into partner workflows to enhance brand value and strengthen client relationships, proving that customer-centric service is no longer optional but a competitive necessity. The conversation also explores the transformative role of technology in the moving journey. Chislett highlights how digital tools, process automation, and integrated service solutions remove friction, elevate the client experience, and allow agents to focus on what they do best – nurturing relationships. He concludes by outlining how innovation, human service, and strategic partnerships are driving Super Mover's rapid growth across Australia, setting a new benchmark for the industry and helping agencies stand out in a crowded market. Did you like this episode? Show your support by rating us or leaving a review on Apple Podcasts (REB Podcast Network) and by liking and following Real Estate Business on social media: Facebook, Twitter and LinkedIn. If you have any questions about what you heard today, any topics of interest you have in mind, or if you'd like to lend a voice to the show, email editor@realestatebusiness.com.au for more insights.

In this episode of the REB Business Empowerment Showcase, editor Liam Garman sits down with Detector Inspector's Jordan Kagan Gescheit to unpack the biggest shake-up to Victorian property management in years – the 25 November rental reforms that will force agencies to prove a property meets minimum standards before it's advertised, and how Detector Inspector is helping agents and landlords alike. Jordan breaks down why this recent development is a game-changer: Consumer Affairs Victoria's taskforce can now walk into an open home, review a listing, or audit photos on REA and Domain – and issue fines on the spot if a heater, window covering, blind, or any of the 14 minimum standards don't stack up. Owners and agencies are both in the firing line. The duo then unpacks Detector Inspector's national expansion amid an increasingly challenging rental compliance market. With pressure mounting, Jordan reveals how Detector Inspector built Properly a purpose-designed solution created with major Victorian brands to help property managers meet the new laws quickly. Using guided video capture workflows, property managers and business development managers can record a full minimum standards assessment, send it to Detector Inspector's specialist reviewers, and receive a formal determination – backed by a guarantee and penalty protection. Jordan explains why timing is now everything, why relying on trades to physically access a property is no longer viable, and how Properly provides agencies with the only scalable way to establish a "reasonable belief" before a listing goes live. He also lifts the lid on how Detector Inspector's technology flags compliance issues automatically, accelerates relets, and removes risk for property managers navigating the toughest reform environment the state has seen. Did you like this episode? Show your support by rating us or leaving a review on Apple Podcasts (REB Podcast Network) and by liking and following Real Estate Business on social media: Facebook, Twitter and LinkedIn. If you have any questions about what you heard today, any topics of interest you have in mind, or if you'd like to lend a voice to the show, email editor@realestatebusiness.com.au for more insights.

In this episode of the REB Podcast, editor Liam Garman sits down with McGrath Estate Agents' founder, managing director, and CEO, John McGrath, for a rare deep dive into what separates good agents from truly remarkable ones – and why the next few years will reshape real estate as we know it. McGrath reflects on four decades in the industry, unpacking the leadership philosophies, cultural frameworks, and personal disciplines that have shaped one of Australia's most influential real estate brands.  He explains why remarkability remains the ultimate differentiator, how leaders can clear and create energy within teams, and why reinvention is no longer optional for agents who want longevity. The conversation tackles the sector's biggest trust challenges head-on – from the underquoting culture to the real impact of misinformation – and McGrath makes a compelling case for integrity as a non-negotiable competitive advantage.  McGrath also explores the rapid evolution of technology, warning that agents who resist artificial intelligence (AI) risk being left behind. He outlines how digital tools, automation, and emerging AI capabilities will supercharge service delivery, elevate client experience, and streamline business operations. Did you like this episode? Show your support by rating us or leaving a review on Apple Podcasts (REB Podcast Network) and by liking and following Real Estate Business on social media: Facebook, X and LinkedIn. If you have any questions about what you heard today, any topics of interest you have in mind, or if you'd like to lend a voice to the show, email editor@realestatebusiness.com.au for more insights.

In this episode of the REB Business Empowerment Showcase, deputy editor Emilie Lauer sits down with Lucas McEntee, CEO and founder of SaleFunder, rebranded as Riverstone Partners, to explore how real estate agents can streamline transactions and navigate upcoming regulatory changes. McEntee reflects on the company's evolution, from a direct-to-consumer finance business to a service-focused partner for 6,000 agents across Australia, offering solutions such as vendor paid advertising (VPA) payments, BPAY, credit cards, and loans. The discussion highlights the challenges agents face, including administrative inefficiencies, trust account risks, and preparing for the upcoming anti-money laundering and counter-terrorism financing (AML/CTF) changes, which are set to take effect on 1 July 2026. McEntee explains how Riverstone Partners reduces a 12-step process down to just three, cutting costs, enhancing security, and allowing agents to focus on selling properties. He also emphasises the importance of understanding AML basics, knowing the customer, and integrating workflows seamlessly. Looking ahead, McEntee shares his vision for the future of real estate transactions, including secure, efficient alternatives to traditional trust accounts and the continued expansion of services to support agents in a rapidly changing landscape. His insights offer a roadmap for agents to operate more efficiently, securely, and profitably while confidently navigating regulatory changes. Did you like this episode? Show your support by rating us or leaving a review on Apple Podcasts (REB Podcast Network) and by liking and following Real Estate Business on social media: Facebook, Twitter and LinkedIn. If you have any questions about what you heard today, any topics of interest you have in mind, or if you'd like to lend a voice to the show, email editor@realestatebusiness.com.au for more insights.

In this episode of DAYZERO, Gus sits down with Melanie Bosward, Founding Partner and Senior Buyer's Agent at FOUNDIT, to unpack her 25-year journey in real estate.    From starting her career on Sydney's Northern Beaches to building, flipping, and now buying for clients in the Northern Rivers, Melanie shares her insights on market shifts, micro-communities, and what buyers often overlook in one of Australia's most competitive regions.   A grounded conversation on strategy, lifestyle, and why great agents never really leave the industry.

In this episode of the REB Podcast, deputy editor Emilie Lauer sits down with Sarah Cincotta, founder of RISE with Sarah Cincotta, to explore how property managers and business development managers (BDMs) can build sustainable growth through strategic relationship building and personal branding. Cincotta reflects on her career journey, from managing a menswear store to overseeing 186 properties in a paper-based era, before transitioning into a BDM role where she set record onboarding results. The discussion highlights the pressures BDMs face, including resource constraints and gaps in director understanding, which can leave professionals uncertain about generating new opportunities. Cincotta champions a "draw-in" approach over chasing clients, built on four pillars: visibility, energy, clarity, and relatability, to create a magnetic personal brand. She stresses effective communication, self-awareness, and resilience as essential for building long-term client relationships. Looking ahead, she envisions BDMs taking on a more strategic role, advising clients on wealth creation and asset management rather than just property management. Her insights offer a roadmap for BDMs and property management leaders to leverage personal growth, strategic thinking, and relationship-building to thrive in an evolving real estate landscape. Cincotta will also be sharing her insights live at the upcoming REB Property Management Excellence Conference (PMX), where she'll guide BDMs and property managers on building magnetic client relationships and future-proofing their businesses for long-term growth. Did you like this episode? Show your support by rating us or leaving a review on Apple Podcasts (REB Podcast Network) and by liking and following Real Estate Business on social media: Facebook, X and LinkedIn. If you have any questions about what you heard today, any topics of interest you have in mind, or if you'd like to lend a voice to the show, email editor@realestatebusiness.com.au for more insights.

In this episode of the REB Podcast, deputy editor Emilie Lauer sits down with Hermione Gardiner, CEO and founder of Sidekick, to explore how property managers can transition from a reactive mindset to a proactive, growth-focused approach. Gardiner reflects on her career journey, from an accidental start in property management to leading one of Sydney's most dynamic businesses. She shares how systemising processes, freeing up time, and leveraging technology can help managers shift from constant firefighting to strategic growth and stronger client relationships. Gardiner will also be sharing her insights live at the upcoming REB Property Management Excellence Conference (PMX), where she'll guide property managers on how to future-proof their businesses for long-term success. The conversation dives into the biggest pain points facing property managers today – from tech overwhelm to time pressures – and how to turn these challenges into opportunities for efficiency and innovation. Gardiner also discusses the importance of branding and communication, encouraging property managers to take pride in their role as strategic partners in their clients' investment journeys. She emphasises that a proactive mindset, supported by the right systems and tools, is key to transforming not just performance but also workplace culture. Did you like this episode? Show your support by rating us or leaving a review on Apple Podcasts (REB Podcast Network) and by liking and following Real Estate Business on social media: Facebook, X and LinkedIn. If you have any questions about what you heard today, any topics of interest you have in mind, or if you'd like to lend a voice to the show, email editor@realestatebusiness.com.au for more insights.

Joel Tomaino and Angus Ferguson, co-founders of FOUNDIT, share the real origin story: how two operators from the school yard have teamed up to fix Australia's broken property system.   From burnout to pivotal business ideas, this is where it all began.   This is DAYZERO with FOUNDIT.

In this episode of the REB podcast, host Liam Garman sits down with MRI Software's Dr Sarah Bell to unpack the fast-changing world of artificial intelligence (AI) in real estate and how businesses can stay ahead of the innovation curve. Dr Bell breaks down the foundations of a successful AI strategy, from building connected data systems to aligning technology choices with an agency's service model, whether high-touch and premium or efficient and low-cost. The discussion also covers “AI enfeeblement” – over-reliance on machines leading to the loss of critical thinking – and explains how agents can use AI to amplify rather than replace human creativity and decision-making. Drawing on her background in research and data analysis, as well as hands-on experience as a property manager and agent, Dr Bell shares how her work bridges the gap between scientific rigour and real-world real estate practice – and why that blend is key to unlocking AI's potential. Finally, the episode delves into the ethical side of AI, with Dr Bell emphasising the importance of data ownership, transparency and trust as the industry grows increasingly data-driven. Did you like this episode? Show your support by rating us or leaving a review on Apple Podcasts (REB Podcast Network) and by liking and following Real Estate Business on social media: Facebook, X and LinkedIn. If you have any questions about what you heard today, any topics of interest you have in mind, or if you'd like to lend a voice to the show, email editor@realestatebusiness.com.au for more insights.

FOUNDIT co-founder and DAYZERO host Angus Ferguson is joined by FOUNDIT's founding partner, buyers' agent Sabeen Akbani, who brings a sharp edge to the property game. Sabeen Akbani shares her journey from her beginnings in Dubai to carving out a name in the Australian market—and why she believes the buyer experience is overdue for a reset. Plus, what drew her to FOUNDIT's mission and model.

In this episode of the REB podcast, host Emilie Lauer sits down with Holly Longmuir, managing director of Buxton Mornington Peninsula, to discuss how real estate, leadership and culture have evolved over nearly four decades. Holly reflects on her start in the industry, from answering phones in her father's agency in the late 1980s to leading five thriving offices today, and the lessons she's learned about resilience, adaptability and maintaining integrity in an ever-changing market. The conversation explores how technology has transformed the speed and transparency of real estate, creating more informed clients and reshaping the agent's role, while reinforcing that relationships, trust and empathy remain at the heart of success. Holly also shares how her leadership approach has matured from aggression to assertiveness, fostering a culture of collaboration, mentorship and emotional intelligence across her team. Turning to the Mornington Peninsula market, Holly explains how data and analytics guide her strategies, from tracking migration trends to navigating the region's diverse micro-markets. Finally, she reflects on the growing influence of women in real estate and how the profession is being redefined by skill, inclusivity and shared values, not gender. Did you like this episode? Show your support by rating us or leaving a review on Apple Podcasts (REB Podcast Network) and by liking and following Real Estate Business on social media: Facebook, X and LinkedIn. If you have any questions about what you heard today, any topics of interest you have in mind, or if you'd like to lend a voice to the show, email editor@realestatebusiness.com.au for more insights.

In this episode of the REB Business Empowerment Showcase, host Emilie Lauer speaks with the chair of the Property Investment Professionals of Australia (PIPA), Lachlan Vidler, to unpack the current state and key trends of Australia's real estate investment market. The discussion delves into the latest PIPA investor sentiment survey which reveals the key challenges for property investors, the impact of the three rate cuts, surging demand, limited stock, and rapidly rising property prices. Lachlan highlights the difficulty of adding new stock to the market, citing construction hurdles, regulatory red tape, and high costs that limit both large- and small-scale investors. According to the survey, policy changes, compliance costs, and land tax pressures are prompting some investors to sell. Melbourne has emerged as a top choice for investment due to relative affordability, with Brisbane and regional markets also attracting attention, thanks to strong infrastructure and lifestyle appeal. While nearly 60 per cent still consider it a good time to invest, Lachlan expresses cautious optimism, noting potential rate cuts and first home buyer schemes while urging investors to avoid FOMO and plan strategically. Did you like this episode? Show your support by rating us or leaving a review on Apple Podcasts (REB Podcast Network) and by liking and following Real Estate Business on social media: Facebook, Twitter and LinkedIn. If you have any questions about what you heard today, any topics of interest you have in mind, or if you'd like to lend a voice to the show, email editor@realestatebusiness.com.au for more insights.

In this episode of the REB podcast, host Alex Whitlock sits down with Nick Boyd, CEO of Belle Property and Hockingstuart, to discuss the future of sales and property management – from maximising the human connection to building brand loyalty. The conversation explores Nick's philosophy on coaching and mentorship, which he sees as critical to performance and career longevity, and how this focus has supported the network's growth from 40 offices to over 200 nationwide. The discussion turns to the rise of technology and AI, with Nick emphasising that while AI can enhance consumer-to-brand interactions, the human relationship remains the foundation of trust and success in real estate. The pair then unpack the dynamics of today's market, noting the balance across most regions while highlighting opportunities in Queensland and Perth, and the role of skilled agents in delivering outcomes for clients. Finally, Nick outlines his vision for the future – a profession gaining gravitas, built on trust, performance, and the enduring value of relationships. Did you like this episode? Show your support by rating us or leaving a review on Apple Podcasts (REB Podcast Network) and by liking and following Real Estate Business on social media: Facebook, X and LinkedIn. If you have any questions about what you heard today, any topics of interest you have in mind, or if you'd like to lend a voice to the show, email editor@realestatebusiness.com.au for more insights.

In this episode of the REB podcast, host Liam Garman speaks with DiJones CEO Dean Mackie and Brent May, chief operating officer, about how the company is transforming real estate through technology, culture, and innovation. Dean and Brent share how DiJones is balancing growth with cultural evolution, focusing on building a team that is ready to embrace digital transformation and AI-driven change. They explain how a decentralised workforce allows the company to operate efficiently from anywhere, while centralised operations provide scale and resources to support offices and enhance the client experience. The conversation also explores DiJones' innovative approach to buyer engagement. Proprietary technology enables personalised, responsive service across the entire user journey, recognising that most buyers are also sellers. Dean highlights the importance of cultural cohesion, noting that the company carefully aligns its team with its vision and values to create a high-performance environment.

In this episode of the REB podcast, editor Liam Garman sits down with Rebecca Moroney, CEO and founder of Wayscape, to unpack how agentic AI is set to revolutionise real estate. Rebecca shares how AI can work with agents, not replace them – slashing the time spent on admin and freeing up more hours for clients. She outlines how Wayscape integrates with CRM systems, automating tasks like transcription, CMA creation and appraisals in seconds while maintaining accurate records of every client interaction. Rebecca will also showcase how AI is revolutionising real estate live at the upcoming REB Innovation Summit. She also highlights the importance of data and personalisation, with Wayscape's small language model trained specifically for real estate to deliver relevant, precise insights. The conversation explores the opportunities and challenges of adopting AI responsibly, with Rebecca noting the need for agents to stay within professional boundaries while leveraging technology to enhance their service. Looking ahead, she predicts that AI-powered, consolidated platforms will become the norm, giving agents faster access to information, more opportunities to serve clients, and ultimately stronger returns. Did you like this episode? Show your support by rating us or leaving a review on Apple Podcasts (REB Podcast Network) and by liking and following Real Estate Business on social media: Facebook, X and LinkedIn. If you have any questions about what you heard today, any topics of interest you have in mind, or if you'd like to lend a voice to the show, email editor@realestatebusiness.com.au for more insights.

In this episode of the REB podcast, host Liam Garman speaks with Craig Deveson, founder and CEO of Properti, about how artificial intelligence is transforming the real estate industry. Craig explains how Properti turns every listing into a “growth flywheel”, helping agents win more listings, streamline the sales process and engage the typically passive 40 per cent of the market. The platform integrates appraisal proposals, social launches, portal amplification and sales workflows, using smart templates and automation to reduce content creation time by up to 90 per cent. A standout feature is the AI-powered agent system, which allows agents to perform complex tasks through simple voice or text commands. Craig highlights that the platform generates leads far more efficiently than traditional portals, often producing 10 times the results for a similar cost. He also acknowledges that resistance to technology remains a challenge but emphasises that principals don't need to be tech experts themselves – they just need someone to champion innovation. Did you like this episode? Show your support by rating us or leaving a review on Apple Podcasts (REB Podcast Network) and by liking and following Real Estate Business on social media: Facebook, X and LinkedIn. If you have any questions about what you heard today, any topics of interest you have in mind, or if you'd like to lend a voice to the show, email editor@realestatebusiness.com.au for more insights.

In this episode of the REB podcast, host Liam Garman speaks with Robbo Roper, the Aussie Mortgage Guy and founder of Trusted Finance, about digital marketing in real estate and finance. Robbo, who has nearly half a million followers on Instagram, shares advice to agents who are looking to cut through online, emphasising the importance of building a personal brand and creating authentic, educational content to establish trust with potential clients. Robbo will be appearing at the upcoming REB Innovation Summit. You can find out more about how you can take your social media to the next level here. He shares his journey of posting content daily from scratch in 2021, learning through trial and error to discover what resonated with his audience. Consistency and authenticity, he notes, are more important than chasing vanity metrics, such as follower counts or flashy videos. His approach has generated over 50,000 home buyer leads and $1.2 billion in settled mortgages organically, with a social media following exceeding 1.6 million. The conversation also explores the growing role of AI in content creation, with Robbo encouraging agents to leverage technology while maintaining a personal touch. Overall, Robbo highlights that staying consistent and embracing new tools are key strategies for success in a competitive real estate market. Did you like this episode? Show your support by rating us or leaving a review on Apple Podcasts (REB Podcast Network) and by liking and following Real Estate Business on social media: Facebook, X and LinkedIn. If you have any questions about what you heard today, any topics of interest you have in mind, or if you'd like to lend a voice to the show, email editor@realestatebusiness.com.au for more insights.

In this episode of REB Business Empowerment Showcase, Vault Interiors director Justine Wilson unpacks the art and science of property styling, sharing some practical tips on how agents can achieve the best sales price.   Justine explains how buyer psychology drives styling choices, noting that while personal taste is subjective, successful staging must appeal to the broadest possible audience. She highlights current trends such as warm neutrals and earthy tones, but cautions against designs that are overly fashionable and risk alienating buyers. She likens property presentation to a first impression, comparing staging to preparing for a job interview or setting up a dating profile – the goal is to showcase a home in its best light. Beyond aesthetics, Justine outlines how staging can enhance perceived value, transform underutilised spaces, and create a neutral canvas that allows buyers to imagine the property as their own. The discussion also explores the practical challenges of styling, from vendor hesitation to partial staging when owners remain in the property. Justine emphasises the importance of educating clients, positioning staging as an investment that can deliver significantly higher sale prices. Finally, she reflects on the evolving property market and the need for adaptability, stressing that effective styling requires both creativity and strategy to meet shifting buyer expectations. Did you like this episode? Show your support by rating us or leaving a review on Apple Podcasts (REB Podcast Network) and by liking and following Real Estate Business on social media: Facebook, Twitter and LinkedIn. If you have any questions about what you heard today, any topics of interest you have in mind, or if you'd like to lend a voice to the show, email editor@realestatebusiness.com.au for more insights.

In this episode, AI expert Silvio Giorgio joins REB editor Liam Garman to reflect on how artificial intelligence is reshaping real estate while transforming human behaviour and decision making. According to Giorgio, AI is transforming the way properties are bought and sold, influencing both consumer decisions and industry practices. He highlights AI's impact across prediction, natural language processing and computer vision, showing how it moves from passive recommendations to actively shaping decisions. In real estate, AI is boosting agent productivity by automating tasks, analysing market trends and personalising client communications. Looking ahead, Giorgio says AI could independently manage listings, marketing and negotiations, thereby enabling more direct interactions between buyers and sellers. Giorgio advises professionals to actively engage with AI, experiment with generative tools and retrain algorithms to stay competitive. Did you like this episode? Show your support by rating us or leaving a review on Apple Podcasts (REB Podcast Network) and by liking and following Real Estate Business on social media: Facebook, X and LinkedIn. If you have any questions about what you heard today, any topics of interest you have in mind, or if you'd like to lend a voice to the show, email editor@realestatebusiness.com.au for more insights.

In this episode, Dott and Crossitt founder Jared Zak joins REB editor Liam Garman to unpack the complexities and common pitfalls of real estate agency agreements. Jared explains why so few vendors seek legal review of agreements, warning that clauses around exclusive agency periods and “effective introduction” can leave sellers exposed to costly disputes and even double commission claims. He highlights how courts have approached these cases, why many vendors still settle out of court, and the potential for damages if misconduct voids an agreement. Jared also outlines why ethical agents should encourage transparency and straightforward commission structures to build long-term trust. The conversation turns to recent changes in Queensland's disclosure regime, with Jared sharing how stronger upfront documentation benefits buyers, vendors, and the stability of the wider market. Ultimately, Jared stresses the importance of due diligence for vendors and professionalism from agents – insights that could help both sides avoid disputes and strengthen credibility in a competitive industry. Did you like this episode? Show your support by rating us or leaving a review on Apple Podcasts (REB Podcast Network) and by liking and following Real Estate Business on social media: Facebook, X and LinkedIn. If you have any questions about what you heard today, any topics of interest you have in mind, or if you'd like to lend a voice to the show, email editor@realestatebusiness.com.au for more insights.

In this episode, Harcourts CEO Adrian Knowles reflects on how the real estate industry can balance new technology with the fundamentals of human connection. Adrian explains why tools such as AI and video marketing should be used to amplify an agent's reach rather than replace their role, cautioning against generic marketing that risks undermining trust. He highlights the importance of training, describing how Harcourts' academy prepares agents through role play, discipline and rehearsal – much like athletes and soldiers who practise under pressure before stepping into competition. Adrian also discusses the pressures that agents face in such a demanding industry and why wellbeing initiatives are critical. He outlines Harcourts' partnership with the Rise Initiative and the rollout of the RealCare app across the network, providing agents with mindfulness tools, support resources, and access to counselling to help manage stress and avoid burnout. Finally, Adrian shares insights on leadership, patience and growth, drawing on his own career lessons and the principle of “hasten slowly” to avoid rushing into decisions. Did you like this episode? Show your support by rating us or leaving a review on Apple Podcasts (REB Podcast Network) and by liking and following Real Estate Business on social media: Facebook, X and LinkedIn. If you have any questions about what you heard today, any topics of interest you have in mind, or if you'd like to lend a voice to the show, email editor@realestatebusiness.com.au for more insights.

In this episode, REB's Liam Garman is joined by the CEO of Laing+Simmons and president of the Real Estate Institute of Australia (REIA), Leanne Pilkington, to talk about the challenges and opportunities facing the Australian real estate industry. The duo starts by discussing the upcoming Anti-Money Laundering and Counter-Terrorism Financing (AML/CTF) reforms, set to take effect in July 2026, which will require agencies to register as reporting entities and implement policies aligned with AUSTRAC's requirements. Leanne stresses that while some businesses may manage compliance internally, complex transactions involving foreign investors will need more rigorous checks, and external support may be necessary. She highlighted that AI and automation can streamline compliance and property management, allowing agents to focus on client relationships. She further emphasised the importance of building a cohesive team culture through understanding individual motivations, hiring aligned with company values, and clear communication of vision. Did you like this episode? Show your support by rating us or leaving a review on Apple Podcasts (REB Podcast Network) and by liking and following Real Estate Business on social media: Facebook, X and LinkedIn. If you have any questions about what you heard today, any topics of interest you have in mind, or if you'd like to lend a voice to the show, email editor@realestatebusiness.com.au for more insights.

In this episode, REB's Liam Garman sits down with Mark Nunn – director and principal of Buxton Ballarat and the listing agent for House 3 on The Block – to go behind the scenes of this season and explore why Daylesford is fast becoming Victoria's hottest lifestyle market. As the listing agent for Britt and Taz's “Wellness House”, Mark lifts the lid on the features turning buyer heads in Victoria's “spa country” – from saunas and yoga studios to design-led living tailored to post-pandemic lifestyles. Mark then examines the surge in buyer activity across regional Victoria. In particular, how proximity to the city, improved infrastructure, and demand for short-stay accommodation have all contributed to strong capital growth across the regions. They then turn to why Daylesford, in particular, is now front and centre, thanks to The Block's national spotlight. They then discuss what buyers are really looking for in 2025 – turnkey properties, wellness-focused design, and flexible homes that blend lifestyle with liveability – and how this informed the strategy for House 3. Did you like this episode? Show your support by rating us or leaving a review on Apple Podcasts (REB Podcast Network) and by liking and following Real Estate Business on social media: Facebook, X and LinkedIn. If you have any questions about what you heard today, any topics of interest you have in mind, or if you'd like to lend a voice to the show, email editor@realestatebusiness.com.au for more insights.

In this episode, REB's Liam Garman sits down with Geraldine Hermens – top-selling agent and licensee at LJ Hooker Dunedin – to uncover the grit, determination, and leadership that have defined her extraordinary 32-year career. From being one of only a handful of women in real estate in Dunedin in the early 1990s to building a market-leading family business, Geraldine shares the mindset, work ethic, and personal sacrifices that helped her rise to the top in a male-dominated industry. Geraldine reveals the strategies she used to outwork the competition, build long-term trust in a tight-knit market, and maintain a consistent pipeline in the days before mobile phones and CRMs. She also unpacks the value of brand alignment, mentorship, and ongoing education – and how these have powered both her personal growth and her team's long-term success. Now working alongside her daughter in a thriving family-run agency, Geraldine offers practical insights into legacy planning, client relationships, and creating a supportive, high-performance culture.

In a recent Real Estate Business roundtable, Adrian Bo sat down with REB editor Liam Garman to reveal the foundational systems that have underpinned his decades-long success – and why short-term thinking is the biggest threat to a sustainable real estate career. Speaking to an exclusive audience of Australia's top agents, Bo argued that structure, not spontaneity, is the key to long-term performance, and that agents who commit to a non-negotiable process across prospecting, databasing, vendor management, and personal marketing are best positioned to thrive in a changing market. The roundtable also explored the rise of shallow coaching models, with Bo criticising “motivational slogans” that offer a dopamine hit without long-term change. He instead champions accountability as the true driver of success, whether through a coach, peer or structured system. Bo also warned agents not to over-rely on social media and digital marketing. While powerful as amplification tools, he said they should support – not replace – traditional prospecting and relationship-building. Enjoy the podcast, The REB team

In this episode of the REB Business Empowerment Showcase, host Liam Garman is joined by NAB professional services banking executive Donna Kosiek and Harcourts Property Centre managing director and principal Sam Devlin to explore one of the most important – yet often overlooked – drivers of sustainable growth in Australian real estate: succession planning. With a strategic approach and the right support, succession planning is transforming how real estate leaders future-proof their businesses while empowering the next generation of owners and operators. Donna shares how succession isn't just about stepping away from a business, rather it's about building something that lasts, using equity exchanges to bring in talent, reward loyalty, and drive expansion. For Sam, this approach has been a game changer. Since joining forces with Aaron Brooks, Harcourts Property Centre has grown from one office to operating across 12 locations, with a team of 200. He shares how the firm's clear cultural values have helped align shareholders and build a cohesive, high-performing team. The conversation dives deep into the practicalities of passing the baton, from financial governance and cultural fit to the mental shift required to move from rapid growth to sustainable profitability. With NAB's expert support, Sam's team has successfully navigated the complexities of succession while setting the business up for long-term success. Tune in now to discover why planning for tomorrow is one of the smartest moves a real estate leader can make today. Enjoy the podcast, The REB team

In this episode, REB's Liam Garman sits down with renowned coach and industry expert Michael Sheargold to unpack the strategies, philosophies, and mindset shifts that have helped shape some of Australia's top-performing agents and businesses. With a career spanning more than three decades, Michael shares how coaching, discipline, and a clear plan can transform results and reputation across the real estate profession. Michael explains why confidence, courage, and clarity – his “three Cs” – are the foundation for success in today's fast-moving market. From picking up the phone after rejection, to having tough conversations with clients and teams, and staying focused on what really matters, Michael reveals how agents and leaders alike can build resilience and deliver standout results. The conversation dives into the parallels between elite sport and real estate, exploring how the right coaching, practice, and routine can give agents a competitive edge. Michael also shares a behind-the-scenes look at his upcoming Business of Real Estate event – now in its 10th year and set to bring together 500 industry leaders to level up their teams, performance, and growth strategies. Listeners will gain practical insights into building stronger teams, improving culture, and recognising both results and effort to inspire loyalty and lift performance across the board. Tune in now to hear why clarity, confidence, and courage are more important than ever for real estate professionals ready to take their business to the next level. Enjoy the podcast, The REB Team

In this episode, REB journalist Emilie Lauer sits down with PRD chief economist Dr Diaswati Mardiasmo to unpack the current state of Australia's property market and spotlight the most affordable, liveable suburbs. The duo starts the episode by exploring the market's response to the previous interest rate cuts and how they've impacted demand, supply, and property prices. Asti said that while the first cut had minimal effect, the second led to a modest rise in auction clearance rates, building momentum for future cuts. The duo then turns to PRD's latest report, identifying affordable suburbs within 20 kilometres of the capital city CBDs. Asti said affordable suburbs are defined as those below capital city median prices but still offer strong liveability, based on factors like low crime, access to infrastructure, and new housing supply. The report also considers rental yields, appealing to both owner-occupiers and investors. In Sydney, suburbs like Guildford and Punchbowl stand out, while Melbourne offers more affordable options in areas such as St Albans and Maribyrnong. While units remain more affordable than houses, Asti noted that the price gap has narrowed, signalling growth potential across both asset types. Did you like this episode? Show your support by rating us or leaving a review on Apple Podcasts (REB Podcast Network) and by liking and following Real Estate Business on social media: Facebook, Twitter and LinkedIn. If you have any questions about what you heard today, any topics of interest you have in mind, or if you'd like to lend a voice to the show, email editor@realestatebusiness.com.au for more insights.

In this episode, REB's journalist Emilie Lauer sits down with Melbourne's leading luxury real estate agent Sarah Case to share her journey from snowboard instructor to director of sales strategy at RT Edgar, where she now oversees $350 million in annual sales.  Sarah's path into real estate was unplanned, sparked by a spontaneous lunch and a job interview at Mirvac, where she built a strong foundation in residential and off-the-plan sales.  Known for her unwavering honesty, Sarah believes transparency is essential in real estate, even when it means delivering hard truths to vendors.  She's seen the industry evolve significantly over her 25-year career, particularly in the shift from print to digital marketing and the growing complexity of educating buyers on rising property costs.  Sarah remains confident in Melbourne's family home market, though she notes that apartments are a harder sell due to developer challenges and buyer perception.  At the core of her success is a deep focus on relationships, with referrals and client trust driving her business forward. To aspiring agents, Sarah's message is simple: educate yourself, build genuine connections, and never compromise on integrity. Did you like this episode? Show your support by rating us or leaving a review on Apple Podcasts (REB Podcast Network) and by liking and following Real Estate Business on social media: Facebook, Twitter and LinkedIn. If you have any questions about what you heard today, any topics of interest you have in mind, or if you'd like to lend a voice to the show, email editor@realestatebusiness.com.au for more insights.

In this episode, REBAA president and founder of Streamline Property Buyers Melinda Jennison sits down with Liam Garman to unpack the Brisbane market, what it really takes to be a buyer's agent, and ethical concerns for the industry. The pair begins discussing Melinda's latest updates from the Brisbane housing market, and how surging demand for both investments and owner-occupiers has driven demand for area-specific buyer's agent services. They then turn to what it takes to become a buyer's agent, including necessary certifications, and how REBAA supports their members. Melinda and Liam then discuss ethics in real estate, share some horror stories, and how clients can be sure they're selecting the right person for the job. Enjoy the podcast, The REB team Did you like this episode? Show your support by rating us or leaving a review on Apple Podcasts (REB Podcast Network) and by liking and following Real Estate Business on social media: Facebook, Twitter and LinkedIn. If you have any questions about what you heard today, any topics of interest you have in mind, or if you'd like to lend a voice to the show, email editor@realestatebusiness.com.au for more insights.

In this episode, REB's Liam Garman is joined by Shawn Hayes, operations manager at LJ Hooker Property South West WA, to unpack how mentorship, culture, and a growth mindset can shape long-term careers in real estate. Shawn shares her journey from a 17-year-old trainee in business administration to now leading operations across one of Western Australia's fastest-growing agencies. Along the way, she reflects on the role of strong leadership, her time selling off-the-plan in Darwin, and how returning to Bunbury helped drive her passion for real estate. The conversation explores how the right office culture – driven by trust, ambition, and personal development – can support expansion, reduce staff turnover, and keep top talent engaged. Shawn also touches on the importance of hiring for fit, and how LJ Hooker Property South West WA has scaled from one to four offices by investing in the right people. The episode wraps up with a look at how younger agents are embracing tech-enabled, mobile-first ways of working – and why relationship-building remains at the heart of real estate success. Tune in now, The REB team

In this episode, REB's Liam Garman recaps his top insights from AREC2025 before sitting down with Mauricio Umansky – founder and CEO of The Agency and star of Netflix's Buying Beverly Hills – to explore emerging trends in the luxury property market and what it really takes to succeed in real estate. Liam opens the episode with key lessons from AREC, including how agents can elevate their listing campaigns. The episode then showcases REB's interview with Mauricio, sitting down with the star to discuss what's next for luxury real estate. Mauricio shares his top branding tips for agents and the most common mistakes newcomers make early in their careers. Enjoy the episode, The REB team Did you like this episode? Show your support by rating us or leaving a review on Apple Podcasts (REB Podcast Network) and by liking and following Real Estate Business on social media: Facebook, Twitter and LinkedIn. If you have any questions about what you heard today, any topics of interest you have in mind, or if you'd like to lend a voice to the show, email editor@realestatebusiness.com.au for more insights.

In this episode of the REB Business Empowerment Showcase, Little Real Estate's Anne Crarey and Philip Eldret join host Liam Garman to unpack the benefits of operating as Australia's largest privately owned real estate agency – and how their innovative model is helping agents thrive in today's market. Anne and Philip open the discussion by sharing how being independent – with 12 offices across three states – gives Little Real Estate the agility and opportunity that franchise models often lack. They delve into the power of career progression, consistency, and streamlined processes that empower agents without the pressure of selling principles. Philip highlights the value of leveraging a rent roll to generate consistent listing opportunities, creating a dependable revenue base for agents and increasing their profile in local markets. The conversation then turns to Little's “One Team” approach, where collaboration between sales, property services, and support teams leads to better outcomes for clients and more cohesive operations internally. Anne and Philip also spotlight Little's commitment to training and support – from onboarding and coaching to tech tools, marketing strategies, and initiatives like "Brunch and Learn" – all designed to create a thriving agent ecosystem. Finally, the pair explore how Little's industry-leading rent roll referral program offers agents a secondary income stream, allowing them to build long-term value alongside their sales performance. Tune in for a deep dive into culture, systems, and practical frameworks that support success in modern real estate. Enjoy the podcast, The REB Team

In this episode of the REB Business Empowerment Showcase, CampaignAgent's head of revenue, Vinay Singh, joins host Liam Garman to explore shifting vendor behaviours, evolving marketing strategies, and how agents can stay ahead in 2025 and beyond. Vinay kicks things off by sharing his 20-year journey in real estate – from sales agent to auctioneer and principal – and how CampaignAgent's flexible finance solutions are bridging the gap by enabling pre-sale marketing and cosmetic upgrades. The conversation then shifts to how vendors are increasingly open to alternative finance options, and what that means for campaign strategy. The pair unpack trends in marketing spend, compliance challenges, and regulatory pressure – and finish with a forward-looking take on what agents need to prioritise now to win in 2026. Tune in for practical tips, market insights, and expert advice. Enjoy the podcast, The REB Team Make sure you never miss an episode by subscribing to us now on Apple Podcasts. Did you like this episode? Show your support by rating us or leaving a review on Apple Podcasts (REB Podcast Network) and by liking and following Real Estate Business on social media: Facebook, Twitter and LinkedIn. If you have any questions about what you heard today, any topics of interest you have in mind, or if you'd like to lend a voice to the show, email editor@realestatebusiness.com.au for more insights.

In this episode, host Liam Garman sits down with the RiSE Initiative's Steven Carroll to unpack mental health and wellbeing in the real estate industry, and how property professionals can access free and confidential support. They talk about Steven's career journey, having recently been appointed chief executive officer of the initiative, and the goal of RiSE: to promote the awareness of good health and mental wellness in the industry. Liam and Steven unpack how mental triggers can come from a range of sources, whether from the pressures of the job and in our personal lives – and how the initiative can offer support. They also discuss the Real Care app, a free resource offered by RiSE – with strategies, information and ideas to help support mental wellbeing, as well as free and confidential counselling sessions provided by Domain. Steven shares his own experiences, and the steps he has taken to actively improve his own health. Enjoy the podcast, The REB team Did you like this episode? Show your support by rating us or leaving a review on Apple Podcasts (REB Podcast Network) and by liking and following Real Estate Business on social media: Facebook, Twitter and LinkedIn. If you have any questions about what you heard today, any topics of interest you have in mind, or if you'd like to lend a voice to the show, email editor@realestatebusiness.com.au for more insights.

In this episode, REB editor Liam Garman is joined by Tim McKibbin, CEO of the Real Estate Institute of NSW (REINSW), to explore one of the most pressing issues in the industry – the exceptionally high churn rate among new agents – and the steps needed to create a more sustainable, educated workforce. The conversation kicks off with a sobering statistic: nearly 80 per cent of new real estate professionals exit the industry within their first year. McKibbin unpacks why better foundational training in areas like contract law, property fundamentals, and client advocacy is critical to reversing this trend. They then delve into the soft skills that underpin success in real estate – from building trust to mastering interpersonal communication. The episode concludes with a look at the evolving role of technology and AI. McKibbin shares how REINSW is harnessing AI for data analysis and interpreting legislation and how agents can leverage these tools to work smarter and strengthen client relationships. Enjoy the podcast, The REB Team

In this episode of the Secrets of the Top 100 Agents podcast, Liam Garman sits down with Goldfields managing director Marco Gattino to dive into the evolving build-to-rent (BTR) sector, the complexities of Australia's housing supply shortage, and what lies ahead for Sydney's luxury property market. They begin by examining how BTR could be a game changer in addressing the housing affordability crisis – provided key factors like land costs, yields and international capital remain favourable. Gattino also underscores the importance of a bipartisan, long-term approach to boosting supply and warns against relying too heavily on short-term demand-side fixes. The episode wraps up with a look at the resilience of Australia's premium property market and why Sydney – with its ongoing supply constraints – is set to remain one of the country's most expensive and in demand cities. Enjoy the episode, The REB team

In this episode, REB editor Liam Garman sits down with Metricon CEO, Brad Duggan, to discuss what's holding back housing supply in Australia, the trades shortage, and his optimism for the future of Australia's property market. They begin the podcast looking into the planning process and the opportunity to access land to unlock more housing stock, before unpacking the much discussed skills shortage. Brad and Liam then look ahead and discuss what the state of the residential construction pipeline looks like, and buyer sentiment towards Australia's construction industry. They wrap up looking at what trends Metricon is seeing among Australian home buyers in terms of their dwelling choices. Enjoy the podcast, The REB team Did you like this episode? Show your support by rating us or leaving a review on Apple Podcasts (REB Podcast Network) and by liking and following Real Estate Business on social media: Facebook, X and LinkedIn. If you have any questions about what you heard today, any topics of interest you have in mind, or if you'd like to lend a voice to the show, email editor@realestatebusiness.com.au for more insights.

In this unmissable episode of the Secrets of the Top 100 Agents podcast, host Liam Garman sits down with Real Estate Institute of NSW (REINSW) CEO, Tim McKibbin, to see what's in store for Australia's housing market amid global economic volatility – and how property will remain a store of value for many Australians. The pair discuss the global economy, interest rate cuts, and how property remains a stable long-term investment when compared to alternative asset classes. They then analyse Sydney clearance rates and vendor/buyer sentiment. Tim shares how REINSW is looking to develop a ticker tape for agencies to display median house prices, providing greater transparency over the market and trends. The pair wrap up unpacking how demand for housing in Sydney is outstripping supply, and how 40 per cent of the costs of a new property can be attributed to tax. Enjoy the podcast, The REB team Did you like this episode? Show your support by rating us or leaving a review on Apple Podcasts (REB Podcast Network) and by liking and following Real Estate Business on social media: Facebook, X and LinkedIn. If you have any questions about what you heard today, any topics of interest you have in mind, or if you'd like to lend a voice to the show, email editor@realestatebusiness.com.au for more insights.

In this episode of the REB Business Empowerment Showcase, LJ Hooker's head of commercial Tom Donnelly, and head of research, Mathew Tiller, join host Liam Garman to explore why an increasing number of real estate principals and agents are shifting into the commercial property space – and how it can serve as a rewarding, long-term business path. They begin by breaking down the key differences between residential and commercial real estate, discussing everything from sales cycles and client relationships to the data-driven nature of the commercial sector. Tom and Mathew also share valuable insights for agents considering a move into commercial real estate, outlining the training and support LJ Hooker provides to help professionals make the leap. The conversation then shifts to opportunities for growth and investment in the commercial space, including the potential for higher commissions and the chance to build long-term strategic relationships with clients. The episode wraps up with a look at current market trends and real-world case studies of agents who have successfully transitioned into commercial real estate. Enjoy the episode, The REB Team

On this episode of Secrets of the Top 100 Agents, REB journalist Emilie Lauer sits down with Natalie Hortz and Bridgette Collis to explore how women are overcoming structural barriers in the traditionally male-dominated field of real estate – and how they can continue to empower one another to rise to the top. Natalie shares how she has seen women step into roles once dominated by men, including sales and business leadership, while also reflecting on how lingering perceptions of the industry can still hold back true parity. Bridgette then dives into the power of mentorship and the importance of finding role models to inspire the next generation of female real estate professionals. Together, they discuss the Leading Ladies of Real Estate initiative, a thriving community where women can connect, learn, and support one another – creating valuable opportunities for mentorship and networking to elevate their careers. Throughout the episode, they also tackle common challenges faced by women in real estate, including career breaks, and share practical strategies for navigating these pivotal moments. Plus, they offer actionable advice for women looking to advance in this dynamic industry. Enjoy the podcast, The REB team

In this episode of Secrets of the Top 100 Agents, founder and director of A-Class Estate Agents, Amir Jahan, joins Liam Garman to discuss his pathway to Instagram fame – and how he's harnessed social media to cut through the clutter, drive his listings, and deliver results for his vendors. Amir talks about his life journey, including tackling homelessness as a teenager, and how he built his real estate business. The pair then discuss Amir's fame on Instagram, including appearances on a number of prime time television shows, and how he used expensive cars to cut through a cluttered market in Western Sydney to deliver results for his clients. Amir shares his marketing tips for agents looking for media cut-through, and how he's now looking to open his third office. Enjoy the podcast, The REB team

In this episode of Secrets of the Top 100 Agents, Thom Richards, managing director and head of product at Cohabit Technologies, joins host Liam Garman to discuss strata management and the need for greater transparency for all stakeholders. Formerly the head of product at Managed, Thom shares his steps to providing a verified source of truth for building data across the nation. He then unpacks Cohabit's health score, evaluating buildings across five key pillars: financial aspects, compliance, liveability, condition, and sustainability. Liam and Thom also look at what the future of strata management looks like, and how technology is changing the field. Enjoy the podcast, The REB team Did you like this episode? Show your support by rating us or leaving a review on Apple Podcasts (REB Podcast Network) and by liking and following Real Estate Business on social media: Facebook, X and LinkedIn. If you have any questions about what you heard today, any topics of interest you have in mind, or if you'd like to lend a voice to the show, email editor@realestatebusiness.com.au for more insights.

In the latest episode of the REB Business Empowerment Showcase, Liam Garman sits with Paul Findlay, director of real estate Australia at Cloudstaff, to discuss key challenges and innovative solutions in the real estate industry - and how business can utilise outsourcing to scale operations. Paul discusses his transition from real estate agent to Cloudstaff, addressing the 4,000 vacant property management jobs, staff retention challenges, and the role of remote assistants in easing workloads.   Technology, especially artificial intelligence, is also explored as a key product to enhance efficiency and productivity, with Paul addressing the misconceptions about offshoring and emphasising the role of remote assistants in filling job gaps.   The pair address key myths in outsourcing including cyber security, with Paul outlining the measures Cloudstaff takes to protect client data, and how Cloudstaff helps support employees, including its professional development and personal wellbeing initiatives.   The podcast concludes with a discussion on the RiSE initiative, a program that aims to combat burnout in the real estate sector.

How have economic indicators, local and global events, and supply and demand shaped the first half of the 2025 Australian property market? In this episode of Secrets of the Top 100 Agents, host Emilie Lauer sits down with Dr Diaswati Mardiasmo, chief economist at PRD, to unpack the network's latest Australian Economic and Property Update report for the first half of 2025. Key topics include the resilient but cautious economic climate in Australia, the country's global standing in property development and capital city performance. Diaswati said that while Brisbane and Adelaide drive price growth, Melbourne remains more affordable, and rising construction costs have been affecting new builds in most parts of the country. The duo also discusses the rental market, noting a slight easing in rental inflation and the potential for cash rate cuts in the second half of 2025. Diaswati highlights the impact of the federal election on buyer activity and investor sentiment, especially among first home buyers, due to uncertainty around policies like the Help to Buy scheme.

Queensland agent Anna Dunne knows all too well that time management and personal accountability form the backbone of sales success. On this episode of Secrets of the Top 100 Agents, host Liam Garman sits down with Place Bulimba lead agent Anna Dunne to discuss her career shift from hairdresser to real estate agent, and the mindset and techniques that have fuelled her sales success. Having worked as a hairdresser and hair care product salesperson, Anna shares how excellent time management and a consistently positive outlook enabled her to pivot into real estate and overcome the hardships of the COVID-19 pandemic. Anna also discusses how her determination and strong sense of personal agency have helped her succeed as an agent, and shares her approach to empowering and uplifting her team to fulfil their goals.  Did you like this episode? Show your support by rating us or leaving a review on Apple Podcasts (REB Podcast Network) and by liking and following Real Estate Business on social media: Facebook, X and LinkedIn. If you have any questions about what you heard today, any topics of interest you have in mind, or if you'd like to lend a voice to the show, email editor@realestatebusiness.com.au for more insights.