Podcast appearances and mentions of charlotte ward

Join CCL's Communications Team Flannery Winchester and Charlotte Ward for a training that will provide a broad overview of the opportunities chapters have as we enter into the fall of 2024 to engage with their local news media on climate solutions. Skip ahead to the following section(s): (0:00) Intro & Agenda (2:42) Fall Media Opportunities through Fall (12:23) CCL's Latest Opportunities + Resources (27:14) Volunteer Media Round-up Presentation Slides:  https://cclusa.org/2024-media-opportunities    Writers Circle Action Team: https://community.citizensclimate.org/groups/home/992   Media Resources: https://community.citizensclimate.org/resources/item/19/431  

3/4 In February 1882 the SS Dunedin departed New Zealand on a voyage that would revolutionise the way we eat and kickstart the world's food supply chain. Aboard were thousands of mutton, lamb and pig carcasses as well as 250 kegs of butter, hare, pheasant, turkey, chicken and 2226 sheep tongues. This cargo would be kept fresh in the ship's hold using a state-of-the-art Bell-Coleman compression refrigeration machine and would mark the first time fresh goods had ever been transported over such a distance. However, the route was far from plain sailing... For the third story in our series 'Ships that Made the British Empire' series, Dan is joined by Senior Archivist Max Wilson and former colleague Charlotte Ward from Lloyd's Register Foundation whose archives hold the greatest stories of Britain's maritime history. You can find out more about Lloyd's Register Foundation's history and its work that supports research, innovation and education to help the global community tackle the most pressing safety and risk challenges. Just go to https://hec.lrfoundation.org.uk/Produced by Mariana Des Forges and edited by Dougal Patmore. Peta Stamper is the production manager for this series, 'Ships that Made the British Empire'.We'd love to hear from you - what do you want to hear an episode on? You can email the podcast at ds.hh@historyhit.com.You can take part in our listener survey here.

Many Kiwis are concerned the costs of being a parent have reached an unreasonable level. According to new research from Kiwibank, 70 percent of people believe the financial and child-care pressures on parents have gotten harder in the modern world. Kiwibank's Chief People Officer, Charlotte Ward, says people feel there's a 'penalty' that comes with choosing parenthood. "We know from phrases like 'the motherhood penalty' that this actually does disproportionately affect women. Also, 55 percent of people from the research agree there's a penalty in terms of career advancement opportunity."  LISTEN ABOVESee omnystudio.com/listener for privacy information.

Many Kiwis are concerned the costs of being a parent have reached an unreasonable level. According to new research from Kiwibank, 70 percent of people believe the financial and child-care pressures on parents have gotten harder in the modern world. Kiwibank's Chief People Officer, Charlotte Ward, says people feel there's a 'penalty' that comes with choosing parenthood. "We know from phrases like 'the motherhood penalty' that this actually does disproportionately affect women. Also, 55 percent of people from the research agree there's a penalty in terms of career advancement opportunity."  LISTEN ABOVESee omnystudio.com/listener for privacy information.

Send us a textEver wondered how a support desk manager transforms the reputation of their team from the "black sheep" to a pivotal player in brand development and customer interaction? Join me, Charlotte Ward, as I sit down with Steve Tondé from PayShepherd, a Canadian fintech company, who shares his transformative leadership journey and the evolving role of support teams in today's tech-driven landscape. With the rise of SaaS, support teams are stepping into the spotlight, and Steve shares how engaging with critical departments like finance and product development can prioritize customer feedback and drive impactful change. Through his personal experiences, Steve offers valuable insights into the power of transparency and communication across teams, providing a treasure trove of advice for new leaders eager to understand their company and its stakeholders from the start.Explore the intricate web of interdepartmental dynamics as Steve and I discuss the importance of understanding key performance indicators (KPIs) across different functions to foster successful collaboration. I recount a personal experience where misalignment with another department's KPIs led to a roadblock, highlighting the necessity of building honest relationships to bridge these gaps. We'll delve into the art of finding parallel goals for shared success and the value of stepping out of comfort zones to engage with colleagues across the organization. This episode is a humbling reminder that sometimes our priorities need reevaluation to align with broader organizational needs, underscoring the essential role of relationship-building in nurturing growth and improvement.Support the show

Send us a Text Message.Finding the Balance Between Product and Functional Expertise; with Colin FlaniganUnlock the secrets of superior product support with Charlotte Ward and special guest Colin Flanigan, Director of Customer Experience at Sage, in a conversation that promises to elevate your understanding of customer experience leadership. If you've ever pondered the perfect balance of product and role knowledge for leaders, our discussion serves as a treasure map to the middle ground where understanding meets practical leadership. We confront the challenges head-on as we scale the heights of team expansion, navigate the technical complexities, and traverse the industry specificities. With sage insights, Colin and I dissect the evolution of responsibilities and the bedrock of product know-how that supports teams from scrappy startups to towering corporate entities.Embark on a journey through the crucial first 90 days of a customer's path, where the art of crafting and refining journey maps becomes a compass for navigating potential pitfalls and streamlining experiences. Learn from our strategies how to weave the frontline team's invaluable narratives into these maps, crafting a tapestry that captures the true spirit of customer interactions. As we wade through the shared waters of employee and customer experiences, we reveal how an in-depth understanding can act as a catalyst for organizational growth. By uniting customer-centric insights with a broad business perspective, leaders can cast ripples across diverse business segments, charting a course for professional development and operational excellence. Join us for this enlightening exploration and discover how to steer your team toward uncharted waters of success.Support the Show.

Prepare to be enlightened as we sit down with the incomparable Nick Zeisler, or Zee as we fondly call him, for a riveting discussion on the essential role of Voice of the Customer (VOC) programs. This episode promises to transform your approach to customer feedback, from mere data points to actionable insights that can prevent your company from breaking its brand promise. Zee passionately dissects the futility of feedback collection without intent, emphasizing the profound power of VOC when it's used to cultivate genuine customer relationships and improve response rates to surveys.Together, we unravel the intricacies of leveraging customer insights to elevate your offerings, steering clear of the notorious 'faster horse' pitfalls. We'll reflect on how visionaries like Steve Jobs and Henry Ford navigated customer needs, exploring the delicate art of crafting survey questions that resonate with your brand's core values. The conversation doesn't stop there—we also examine cultural nuances in satisfaction scoring and the strategic use of targeted questions. Join me, Charlotte Ward, and Zee for an episode that will not only challenge your perceptions but equip you with the expertise to refine your brand through the eyes of those who matter most—your customers.Support the Show.

Nurturing Your Professional Network: Authentic Strategies for Support Folk; with Jason YunHave you ever felt like a solitary island in the vast ocean of your professional life? This sensation is all too familiar for support professionals, like me, Charlotte Ward, and my esteemed guest Jason Yun.Jason has been in the support leadership space for a decade+. Focusing on hypergrowth early stage startups such as Lyft and Instacart, he has been figuring out how to build consumer trust in a diverse array of industries - on-demand services, self-driving cars, telemedicine, and more. He's currently a CX consultant for healthtech companies looking to bridge the gap in healthcare. Together, Jason and I tackle the imperative yet often overlooked art of networking within our niche. It's not merely a tool for job seekers or the entrepreneurial spirited; it's the lifeblood of personal and community advancement. Throughout our conversation, we debunk the notion that networking is equivalent to self-promotion, and instead, we celebrate it as a celebration of camaraderie and mutual support.This episode unfolds the subtleties of fostering long-lasting professional connections, and I share an intimate narrative that sheds light on the far-reaching impact of maintaining your network through warm introductions. We offer insights on how to keep your contacts apprised of your evolving career journey, ensuring they remain relevant and beneficial. The dialogue further delves into the strategies for broadening your professional circle, starting with those you trust on platforms like LinkedIn. By the end of our chat, you'll be equipped with the inspiration and tactics to not just grow your network, but to nourish it with authenticity, reciprocity, and a forward-thinking mindset.I'd love your thoughts on this episode! Comment below, and like/love/share/support if you found this inspiring, thought-provoking, or useful! Support the Show.

Get ready to revolutionize your perspective on customer support as Sarah Caminiti joins me, Charlotte Ward, to unveil the power of all-hands support. Imagine a workplace where the CEO and the newest developer alike roll up their sleeves to tackle daily customer queries. This is the reality at Sarah's company,  DNSimple, where fostering a deep understanding of customer needs across all team levels has led to a transformative support experience. We delve into the nuances of creating a knowledge-rich environment that empowers both customers and engineers, ensuring the latter aren't swamped by trivial issues. Sarah's approach has not only streamlined support but has also cultivated an atmosphere where engineers embrace customer interaction with confidence and stress-free ease.In our second chapter, the art of managing a remote support team takes center stage. Striking the perfect balance between responsiveness and team cohesion in a virtual environment is no small feat. I open up about the meticulous orchestration behind our 24-hour response policy, highlighting the vital role of documentation and transparent communication in keeping our remote wheels turning smoothly. Through mentorships and performance reviews, I strive to spotlight process optimization over finger-pointing, fostering a culture where feedback leads to growth. We share our strategies for keeping dialogue channels open, ensuring that our team feels supported in voicing any concerns. Join us for this compelling exploration of cultivating trust and efficiency in the ever-evolving realm of customer support.Support the show

Steer your team through the rollercoaster of change with wisdom from Neal Travis, Support & Admissions Manager at the Academy to Innovate HR (AIHR) and host of the Growth Support podcast. Neal is a seasoned leader in customer support, who joins me, Charlotte Ward, in unpacking the secrets of adaptive leadership. Discover how to not only navigate but also communicate the often turbulent waters of change, ensuring your team remains unified and forward-moving. Neal's expertise shines as we explore the different needs of team members and the importance of learning from each twist and turn. Uncover the delicate art of timing in information sharing and how transparency can transform uncertainty into a powerful team-building tool.As we dissect the journey towards embracing paradigms like Knowledge-Centered Service (KCS), we shed light on the essential role of evolving together. This conversation is a trove of insights for any leader aiming to guide their team to new heights of achievement amidst the ever-changing landscape of team management. Tune in for a thought-provoking dialogue that promises not only to enlighten but also to prepare you for future goal-setting and the consequences of standing still. Join Neal and I as we lay down the roadmap for leading with clarity and adaptability in an era where change is the only constant.Support the show

Learn how to get your conservative-friendly Op-Eds and LTEs in your local publications and how to craft impactful messages for conservative areas in this panel moderated by CCL's State and Local Media Coordinator, Charlotte Ward! Hear from our expert panelists: Mary Anna Mancuso, Contributor at The Hill & RepublicEN EcoRight Leadership Council Member Karly Matthews, VP of Communication at American Conservation Coalition Nathan Crabbe, Editor at The Invading Sea Skip ahead to the following section(s): (0:00) Intro & Agenda (5:34) Panel's recommendations (31:25) Q&A Discussion (51:38) CCL Support Resources Helpful resources:  CCL Community: https://community.citizensclimate.org/resources#media-relations  RepublicEn: https://republicen.org/  The Invading Sea: https://www.theinvadingsea.com/  American Conservation Coalition: https://acc.eco/ 

The Hidden Advantages of Less Local Remote Teams (or “Get Good at Calendars!”); with Alec MoloneyUnlock the secrets of thriving within a globally distributed team as Alec Moloney and I, Charlotte Ward, reveal the unexpected benefits and strategies for success from our experiences at Snowplow. Imagine the energy and innovation that stems from a melting pot of cultural backgrounds and time zones – that's what you'll discover in our latest podcast. Alec, all the way from Australia, joins me to share the vibrant mix of perspectives that fuel creativity and problem-solving in a remote work setting. We confront the complexities of communication across continents and discuss whether having fewer local teammates could actually be a hidden advantage.  Navigating the remote work landscape requires more than just good WiFi – it demands smart, adaptive strategies to keep everyone connected and informed. Tune in as Alec and I tackle the art of flexible scheduling, rotating meeting times for fairness, and the crucial task of intellectual capital management, ensuring that no valuable insight or experience gets lost in the digital ether. Learn about the importance of establishing knowledge-sharing systems from the start, as we reflect on how to better navigate the shifting sands of roles and responsibilities. Join us for a discussion that's as diverse and dynamic as the distributed teams we're a part of.Support the show

Join CCL's Communications Team Flannery Winchester and Charlotte Ward for a training that will provide a broad overview of the opportunities chapters have as we begin 2024 to engage with their local news media on climate solutions.  Skip ahead to the following section(s): (0:00) Intro & Agenda (2:27) Why Is Media Work Important? (9:46) Looking Ahead For 2024 (24:03) Media Resources Presentation Slides: https://cclusa.org/2024-media-opportunities  Media Resources:  https://community.citizensclimate.org/resources#media-relations 

This week, our guest is Charlotte Ward, the Chief People Officer for Kiwibank. I reached out to Charlotte when I saw that they had created a part time role for one of their senior leaders when they returned from parental leave. Creating senior roles that can be completed in part time hours is one of the ways we will smash the motherhood penalty. This is how we can continue to build our careers instead of side stepping it. Charlotte very generously shares her story, shines a light on how her family works, and provides observations from her career on how we can re-imagine the workplace so that it works for everyone. It is a conversation that I feel lucky to have had and not only because we laughed a lot but because we discussed ideas that included:The importance of conversations at home about how caregiving will happen in your family.How gender norms start early – even with how dances are taught in primary schools. “Workplaces are built for Don Drapers” and more goodness from Michelle King's book “The Fix”.Whether our definitions of success need to be updated. The stories that women can tell ourselves that by themselves almost penalise us.Why we need to question the way the workplace works – and to put a focus on outcomes not time spent at a desk.Creating a culture where you feel like you can ask questions.Policies alone may not be effective – you need a culture that enables and normalises them.Recognising the challenges for managers and people leaders. They need support and need to be equipped to have good conversations. Resources Discussed“The Fix” by Michelle CollinsConnect with EmmaThis podcast was funded by Works for Everyone, a business based in NZ and operating globally that supports working parents to stay in the leadership pipeline through coaching, workshops, and advocacy. Your host, Emma Mclean, is a mother of three teenagers, an Executive Coach and the Founder of Works for Everyone. Following a successful 25-year career in corporate marketing, Emma launched her business in 2019 to put a care wrap around working parents at the hardest time in their career. She is an Executive Coach, the recipient of the 2022 Jaguar/Viva She Sets the Pace Community Grant, alumni of the 2021 NZ Leadership Programme, and a Swiftie (a lifelong Taylor Swift fan). To work with Emma or enquire about speaking – emma@worksforeveryone.co.nz www.worksforeveryone.co.nzhttps://www.instagram.com/worksforeveryone/https://www.linkedin.com/in/emma-mclean-9176217/

Josh and M look at “The Emergence of Conspirituality” by Charlotte Ward & Prof. David Voas, the prequel to a paper of Dean Ballinger's (RIP) that we looked at last year. — You can contact us at: podcastconspiracy@gmail.com Why not support The Podcaster's Guide to the Conspiracy by donating to our Patreon: https://www.patreon.com/podcastersguidetotheconspiracy or Podbean crowdfunding? http://www.podbean.com/patron/crowdfund/profile/id/muv5b-79

Conspirituality co-author Julian Walker joins us to discuss how influencers have curdled New Age spirituality and wellness with the politics of paranoia. What We Discuss with Julian Walker: Why have so many wellness influencers gone off the conspiracy deep end since COVID began? What do these conspiracies have in common, and who benefits from their proliferation? How do otherwise reasonable people get sucked down conspiracy rabbit holes? How "The female-dominated New Age (with its positive focus on self) and the male-dominated realm of conspiracy theory (with its negative focus on global politics)" has synthesized into a hybrid system of belief dubbed "Conspirituality" by sociologists Charlotte Ward and David Voas. Why a privately owned platform's refusal to host and perpetuate the views of disinformation peddlers isn't censorship or a violation of free speech. And much more... Full show notes and resources can be found here: jordanharbinger.com/871 This Episode Is Brought To You By Our Fine Sponsors: jordanharbinger.com/deals Sign up for Six-Minute Networking — our free networking and relationship development mini course — at jordanharbinger.com/course! Like this show? Please leave us a review here — even one sentence helps! Consider including your Twitter handle so we can thank you personally!

In this episode, Niamh is joined by Charlotte Ward, who offers her perspective on the journey to the bar when transitioning from a different career. Charlotte is a current Bar Course student who has successfully changed careers after years of working in the Finance industry. As a future pupil barrister Charlotte discusses her experiences in returning to education to undertake the GDL, the process of obtaining pupillage, and both why and how she changed careers to become a barrister. 

It's estimated soil salinity is affecting anywhere from five to 10 million acres on the Canadian Prairies. Establishing perennial forages is one of the top recommended methods to manage saline soils for the long term. At a Forage Crop Walk in northeast Saskatchewan where producer Harvey Heavin shared his story of how he converted 90 acres of poorly producing saline land to a productive forage crop which is baled each year by another farmer. Agri-environmental specialist Charlotte Ward also shared some thoughts on the many forage blends that are available and choosing variety will depend a great deal on what the crop will be used for.Many farmers have diversified their operations.But one farm southwest of Saskatoon has several revenue streams including crops, livestock, part ownership in a Saskatoon restaurant and operating a summer day camp for elementary school students.Arlie LaRoche is the owner-operator of Farm One Forty and she will share more about the farm and its various ventures.See omnystudio.com/listener for privacy information.

Matthew checks in with investigative journalist Alexi Mostrous on his fantastic work digging up the Hampstead Hoax. Show NotesHoaxed — Tortoise MediaRe P and Q (Children: Care Proceedings: Fact Finding)Jacqui Farmer's "Hampstead Research"Charlotte Ward's conspirituality.org About pageHoaxtead Research-- -- --Support us on PatreonPre-order our bookFollow us on Instagram | Twitter: Derek | Matthew | JulianOriginal music by EarthRise SoundSystem

Mystery topic today. Emergency episode. Breaking story. Amazing if true! Totally transformative plot twist. You gotta listen through for the big reveal, and then hit smash for more. Spoiler alert: QAnon was foreshadowed by Pizzagate, but Pizzagate was foreshadowed by a moral panic in London, England that was driven in part by someone the three of us are karmically bound to, for good or ill, forever.But first, Derek's got a This Week in Conspirituality segment on the boom times for pseudoscience telehealth. Psychic healing for Zoom, as he calls it.Show NotesNetwork of right-wing health care providers is making millions off hydroxychloroquine and ivermectin, hacked data revealsThe Anti-vax founder of America's Frontline Doctors now has a license to practice in FloridaUS cardiologist makes false claims about Covid-19 vaccinationHoaxed - Tortoise Teal Swan allegations documents • MuckRockRe P and Q (Children: Care Proceedings: Fact Finding).Jacqui Farmer's "Hampstead Research"Illuminati Party! - Reasons Not to Be Scared of the Illuminati.Charlotte Ward's conspirituality.org About pageFull article: The Emergence of ConspiritualityHoaxtead ResearchCharlotte writing as Jacqui on conspirituality.orgCharlotte Ward denounces ‘Hampstead psy op' | HOAXTEAD RESEARCH Charlotte Ward - Academia.eduWard cites Icke. Alex Jones's trans-bigoted conspiracy theory about Michelle Obama Unhinged ‘Transvestigators' Think They're the Only Cis People Left 

In February 1882 the SS Dunedin departed New Zealand on a voyage that would revolutionise the way we eat and kickstart the globalisation of the world's food supply chain. Aboard were thousands of mutton, lamb and pig carcasses as well as 250 kegs of butter, hare, pheasant, turkey, chicken and 2226 sheep tongues. This cargo would be kept fresh in the ship's hold using a Bell-Coleman compression refrigeration machine and would mark the first time fresh goods had ever been transported over such a distance. However, the journey was far from plain sailing though as you will hear in this episode.To tell the Dunedin's story and to celebrate the new digitisation project by Lloyd's Register Foundation's Heritage & Education Centre Dan is joined by Charlotte Ward and Max Wilson from the Foundation. This episode was first released on 30th June 2021.The audio editor for this episode was Dougal Patmore.If you'd like to learn more, we have hundreds of history documentaries, ad-free podcasts and audiobooks at History Hit - subscribe to History Hit today!To download the History Hit app please go to the Android or Apple store. Our GDPR privacy policy was updated on August 8, 2022. Visit acast.com/privacy for more information.

It's estimated soil salinity is affecting anywhere from five to 10 million acres on the Canadian Prairies. Establishing perennial forages is one of the top recommended methods to manage saline soils for the long term. Recently there was a Forage Crop Walk near Melfort, Sask. where local farmer Harvey Heavin shared his story of how he converted 90 acres of poorly producing saline land to a productive forage crop which is baled each year by another farmer. And agri-environmental specialist Charlotte Ward spoke to the group and said there are several forage blends available, however, the producer needs to know what he wants to do with that forage crop. The Canola Council of Canada has unveiled a new program offering financial support to help growers initiate or advance 4-R Nutrient Stewardship on canola acres.The program, called Canola 4-R Advantage, will reimburse growers for up to 85 per cent of eligible costs, up to $12,000 per farm, per year.Curtis Rempel is the Council's Vice President of Crop Production and Innovation. He will share the details about this program.See omnystudio.com/listener for privacy information.

World silver medallist Charlotte Ward returns to the podcast to take an in-depth look at the rollercoaster that was her 2022 season. From injury at the ASOM sprint races in Belgium, to her first ever top-10 World Cup result, to a long-awaited medal in the World Championships sprint relay. Poor Will is suffering from COVID, but we manage to squeeze in a quick preview of the European Championships in Estonia. You can find us on Facebook (www.facebook.com/theruninpod), Twitter (twitter.com/TheRunInPod) and Instagram (@therunin) - please give us a like and a follow, and recommend us to all your O friends.

Are you a conservative or a constituent with a conservative member of Congress? This training, led by Nate Abercrombie, CCL's Conservative Outreach Coordinator, and Charlotte Ward, State and Local Media Coordinator, covers how to write effective op-eds focused on climate change with conservative framing and talking points.  Skip ahead to the following section(s): (0:00) Intro & Agenda (3:19) Why Write An Op-ed? (4:14) Planning Your Conservative Angle (9:30) The Writing Process (17:01) Ideas & Examples (22:58) Share Your Success & Writing Circle Presentation Slides: http://cclusa.org/conserv-op-eds  CCL Training Page:  https://community.citizensclimate.org/resources/item/19/503 

Week 83 Topic: “In Support, I Believe…”Your very host, Charlotte Ward, tells of her most fundamental Support Belief: Metrics should measure, not rule.Support the show (https://www.patreon.com/user?u=28654526)

The term, conspirituality, entered my radar from a Los Angeles Times article about California's yoga and wellness community having a QAnon problem which tripped my insatiable curiosity wire. Why would a community that represents connection, love, and acceptance adopt an ideology opposite to that? What's the human behavior aspect behind that? I want to talk about conspirituality as a foundational whole, not about specific ideologies that grow from it per se, and am sharing what I found. Most of this episode will dive into the human behavior aspect and at the end, I'll share some action ideas. As a disclaimer: This article isn't here to place shame or cause division.RESOURCES AND LINKS:Order our productivity eBookArticle in the Journal of Contemporary Religion by Charlotte Ward and David Voas2015 article written by Egil Apsrem and Asbjorn DyrendalThree rules of conspiracism by Cult dynamics researcher and co-host of the Conspirituality podcast, Matthew RemskiJulie Evans suggests four questions to ask yourself when faced with new informationDM me with thoughts or questions on InstagramJoin our club on Clubhouse!Join our private Facebook group hereWant a life-changing morning routine? Download it free here _________FOR FULL SHOW NOTES: Click Here_________THIS WEEK'S INTENTIONI stay positively planted in the present and embrace both the socratic and ecstatic part of my being.THIS WEEK'S WRITING PROMPTWhat ideologies or practices have I felt uncomfortable with? After hearing more about conspirituality is it that I'm afraid? Or they truly don't feel right?_________LET'S STAY CONNECTEDSubscribe: Apple, Spotify, StitcherFollow us on Instagram: click hereGet free weekly emails on spirituality: click hereVisit our website: click hereNEW EPISODE EVERY TUESDAY*This is an affiliate link that helps support the podcast at no extra cost to you!

The term, conspirituality, entered my radar from a Los Angeles Times article about California's yoga and wellness community having a QAnon problem which tripped my insatiable curiosity wire. Why would a community that represents connection, love, and acceptance adopt an ideology opposite to that? What's the human behavior aspect behind that? I want to talk about conspirituality as a foundational whole, not about specific ideologies that grow from it per se, and am sharing what I found. Most of this episode will dive into the human behavior aspect and at the end, I'll share some action ideas. As a disclaimer: This article isn't here to place shame or cause division.RESOURCES AND LINKS:Order our productivity eBookArticle in the Journal of Contemporary Religion by Charlotte Ward and David Voas2015 article written by Egil Apsrem and Asbjorn DyrendalThree rules of conspiracism by Cult dynamics researcher and co-host of the Conspirituality podcast, Matthew RemskiJulie Evans suggests four questions to ask yourself when faced with new informationDM me with thoughts or questions on InstagramJoin our club on Clubhouse!Join our private Facebook group hereWant a life-changing morning routine? Download it free here _________FOR FULL SHOW NOTES: Click Here_________THIS WEEK'S INTENTIONI stay positively planted in the present and embrace both the socratic and ecstatic part of my being.THIS WEEK'S WRITING PROMPTWhat ideologies or practices have I felt uncomfortable with? After hearing more about conspirituality is it that I'm afraid? Or they truly don't feel right?_________LET'S STAY CONNECTEDSubscribe: Apple, Spotify, StitcherFollow us on Instagram: click hereGet free weekly emails on spirituality: click hereVisit our website: click hereNEW EPISODE EVERY TUESDAY*This is an affiliate link that helps support the podcast at no extra cost to you!

In February 1882 the SS Dunedin departed New Zealand on a voyage that would revolutionise the way we eat and kickstart the globalisation of the world's food supply chain. Aboard were thousands of mutton, lamb and pig carcasses as well as 250 kegs of butter, hare, pheasant, turkey, chicken and 2226 sheep tongues. This cargo would be kept fresh in the ship's hold using a Bell-Coleman compression refrigeration machine and would mark the first time fresh goods had ever been transported over such a distance. However, the journey was far from plain sailing though as you will hear in this episode.To tell the Dunedin's story and to celebrate the new digitisation project by Lloyd's Register Foundation's Heritage & Education Centre Dan is joined by Charlotte Ward and Max Wilson from the Foundation. The Lloyd's Register Foundation's Heritage & Education Centre, the custodians to an archive collection of maritime, engineering, scientific, technological, social and economic history that stretches back to 1760. Their ship plan and survey report collection numbers a colossal 1.25 million records, for vessels as diverse as the Mauretania, Fullagar and Cutty Sark! It consists of survey reports, ship plans, certificates, correspondence and the weird and wonderfully unexpected. Currently, there are more than 600k of these records online and available for viewing right now by visiting their website hec.lrfoundation.org.uk. See acast.com/privacy for privacy and opt-out information.

In February 1882 the SS Dunedin departed New Zealand on a voyage that would revolutionise the way we eat and kickstart the globalisation of the world's food supply chain. Aboard were thousands of mutton, lamb and pig carcasses as well as 250 kegs of butter, hare, pheasant, turkey, chicken and 2226 sheep tongues. This cargo would be kept fresh in the ship's hold using a Bell-Coleman compression refrigeration machine and would mark the first time fresh goods had ever been transported over such a distance. However, the journey was far from plain sailing though as you will hear in this episode.To tell the Dunedin's story and to celebrate the new digitisation project by Lloyd's Register Foundation's Heritage & Education Centre Dan is joined by Charlotte Ward and Max Wilson from the Foundation. The Lloyd's Register Foundation's Heritage & Education Centre, the custodians to an archive collection of maritime, engineering, scientific, technological, social and economic history that stretches back to 1760. Their ship plan and survey report collection numbers a colossal 1.25 million records, for vessels as diverse as the Mauretania, Fullagar and Cutty Sark! It consists of survey reports, ship plans, certificates, correspondence and the weird and wonderfully unexpected. Currently, there are more than 600k of these records online and available for viewing right now by visiting their website hec.lrfoundation.org.uk. See acast.com/privacy for privacy and opt-out information.

In this episode, Brittany Ferguson- Senior Manager of Customer Support at Brio Systems, Inc and a manager new to remote teamwork, exchanges lessons learned with our first returning guest, Charlotte Ward- Head of Support at Snowplow and long-time remote manager. Tune in for details on remote management, teamwork, training, culture building, communication, documentation and much more on this topical episode of Support Heroes by Kaizo. Our solo episode with Charlotte is a great prequel or followup to this discussion. Visit snowplowanalytics.com & getbrio.com for more info. Happy listening!

In this episode, Charlotte Ward chronicles her transformation from being a shy technical support agent to becoming a vocal leader of a distributed team as Head of Support at Snowplow. At the tail-end of the show, Charlotte shares some top tips on remote management/teamwork developed from years managing and working in distributed teams. Visit snowplowanalytics.com for more info. We hope you enjoy this giggly and informative episode!

Dr Sam Willis speaks with Charlotte Ward to explore the remarkable history of Lloyd's Register, perhaps the most influential book for the maritime world ever to be published. It all begins in a coffee house run by Edward Lloyd, and a book, called the Register of Ships, first published in 1764, to give underwriters and merchants an idea of the condition of the vessels they insured and chartered. Maritime history from that moment on was fundamentally changed, particularly in relation to safety at sea. The Lloyd's Register Foundation now curates an immense archive of material relating to global maritime history.But we begin this episode as ever by catching up on our sailors on the whaleship swan of Hull, trapped in the ice off the west coast of Greenland in the new year of 1837. Each week we have been reading a little from their logbook – which is now kept in the archives of the national maritime Museum in London. They have been trapped now for almost four months. Life has been terrifying and they are entering a period of intense cold. Even the most minor of events is a major occurrence for these men perched on the cliff edge of their existence. See acast.com/privacy for privacy and opt-out information.

Charlotte Ward joins us to talk all about George II's consort and her life from German childhood to Queen of England.

A conversation with the hosts of the Conspirituality Podcast website. As they describe it, their podcast is... A weekly study of converging right-wing conspiracy theories and faux-progressive wellness utopianism. At best, the conspirituality movement attacks public health efforts in times of crisis. At worst, it fronts and recruits for the fever-dream of QAnon. As the alt-right and New Age horseshoe toward each other in a blur of disinformation, clear discourse and good intentions get smothered. Charismatic influencers exploit their followers by co-opting conspiracy theories on a spectrum of intensity ranging from vaccines to child trafficking. In the process, spiritual beliefs that have nurtured creativity and meaning are transforming into memes of a quickly-globalizing paranoia. Conspirituality Podcast attempts to bring understanding to this landscape. A journalist, a cult researcher, and a philosophical skeptic discuss the stories, cognitive dissonances, and cultic dynamics tearing through the yoga, wellness, and new spirituality worlds. Mainstream outlets have noticed the problem. We crowd-source, research, analyze, and dream answers to it. The term “conspirituality” first appeared in 2009 as the name of a Vancouver rap group that unironically dropped conspiracy keywords into beats calling for political awakening. In 2011, Charlotte Ward and David Voas used the term academically to analyze the growing overlap between the paranoid conspiracism of right-wingers and the New Age’s yearning for spiritual transformation. Derek Beres is a multi-faceted author, media expert, and movement instructor based in Los Angeles. He is the Head of Content Marketing and Community at Centered, as well as a columnist for Big Think and Psychedelic Spotlight. One-half of EarthRise SoundSystem, he also served as music supervisor for the breakthrough documentary, DMT: The Spirit Molecule. He is a co-host of the Conspirituality podcast. His new book, Hero's Dose: The Case for Psychedelics in Ritual and Therapy, is out now. Matthew Remski is a cult survivor and researcher. His 2019 book, Practice And All Is Coming: Abuse, Cult Dynamics, And Healing In Yoga And Beyond, is the first systematic analysis of pervasive cultism in the modern yoga world. He researches and writes on abuse in spiritual movements here, as well as for publications like GEN by Medium and The Walrus. His current research is pivoting to look at cultic dynamics in conspirituality and eco-justice movements. He lives in Toronto with his partner and their two sons. Julian Walker grew up in Zimbabwe and South Africa and has lived in LA since 1990. He is fascinated with the intersections of yoga/meditation, psychology, science, and culture. He has written extensively on cults and gurus, spiritual bypass and quantum woo in New Age circles, trauma and the body, and neuroscience and somatic psychology informing the practice and teaching of yoga. His writing can be found on Elephant Journal, Medium,  Freedom Becomes You, and in the 2011 book, 21st Century Yoga: Culture, Politics, and Practice. He teaches yoga and runs teacher-training programs in and around LA. Julian is also a bodyworker and the ecstatic dance DJ/facilitator for his Dance Tribe events. Discussion of this interview in the BatGap Community Facebook Group. Interview recorded December 5, 2020. Video and audio below. Audio also available as a Podcast.

Welcome to this new episode of the Success Redefined Podcast! In this episode, I am talking with my guest, Charlotte Ward, about the role of self-care in our busy modern-day life, what benefits does it come with and why we should all make it a priority on a daily basis.  We talk about some common challenges that all entrepreneurs face and how important is to introduce a self-care routine that is in line with our life circumstances, our lifestyle and our needs.  Charlotte Ward is a specialist nurse in women's health, owner of a Health and Wellness Business and founder of Light up a Life Candles. She is passionate about encouraging others to achieve total wellness through self-care and is on a mission to promote kindness and compassion to help make the world a healthier, happier and more peaceful place.  Send us your thoughts and comments on Instagram at www.instagram.com/successredefinedpodcast  Thank you for listening!!!  

In this Inbound Speaks interview, we chat with Charlotte Ward about empathy, support teams, and the future importance of making space in our customer's day. She also shares a story and a couple of tips along the way.

In our first episode of 2020, Katherine and Will are joined by GB sprint orienteer Charlotte Ward to discuss running success in 2019, and plans for 2020. We react to news from the IOF on participation of Russian athletes and fair play. Katherine also reports from the Run Stirling XC, which saw three orienteers finish on the podium. You can find us on Facebook (www.facebook.com/theruninpod) and Twitter (twitter.com/TheRunInPod) - please give us a like and a follow, and recommend us to all your O friends!

Down To The Wire is Creative Culture South West's monthly singer songwriter evening. Each evening five musicians play their own original music, no covers allowed! The full set Episodes are the full sets of the acts playing the evening.   Episode 6: Charlotte Ward Devon born singer songwriter Charlotte Ward with a rich velvety voice which she uses to discharge her fun and interesting lyrics with.   Recorded on Tuesday 6th November

Looking at the make-up of the collegiate track system in Canada, there’s a lot of emphasis on the middle distances: the 600m, the 4x 800, the 1000m, the 1500m...even the 3000m. I don’t think that it’s that far of a stretch to say that having a solid squad of mid-d runners can make or break your team. Over the years, Guelph has produced some solid mid-d athletes, with names like Anthony Romaniw and Genevieve Lalonde come to mind, and in those cases have made an impact internationally after leaving school, but still sticking with the Speed River team. On this week’s show, we chat with a bunch of Speed River/U of G athletes who call the middle distances home. Hilary Stellingwerff, a two time Olympian in the 1500m, Anthony Romaniw, 800m specialist and Olympian, Tommy Land, USport champion and team captain, Charlotte Ward all talk about their time in the Royal City, and what it takes to be successful in that environment.

In today’s episode, Craig interviews Charlotte Ward, the owner of Silk Spa, an award winning beauty therapy clinic in New Plymouth, New Zealand.  Awarded New Zealand’s Top Salon in 2014 and a finalist for New Zealand’s Best Clinic/Spa for 2013, Westpac Business Excellence Award winners for Employer of Choice and Service Excellence.  Silk was also the regional winner of the North Taranaki Supreme Top Shop Awards for 2012/2013.   Charlotte has an interesting story to tell as a business owner.  She started out working part-time because she was a mother.  She had a skill set she knew she could use and she went for it.  Her awards didn’t come immediately.  She strived towards them.  She never rested on her laurels.    Among her biggest challenges and learnings was trying to juggle her time in between her baby’s needs.  She worked on the floor and had someone assist her with her baby.  She also woke up at 4am to do some work.  In the last couple of years, she has been able to pull out of giving treatments herself and focusing more on running the business.  She is now concentrate of the marketing of the business.   Charlotte has an interesting take on her own transition from being a mum to being a business owner.  She describes running a business and a household to be similar, except that her staff was more reasonable than her children.  However, she was constantly faced with juggling her time between her children and her business.   The Silk Team is composed of women who have a strong passion for what they do and for Silk. Working in a fast-paced industry, Charlotte says that she and her staff focus on keeping up with the latest developments.  Being in the beauty industry no longer means that painting nails is enough.  She says that there are new treatments out and it’s constantly evolving.   Silk has won several awards, and Charlotte credits her team for these.  She explains how awards highlight the need for processes and systems in the business, and that this even related to the service awards.  It is all about the client receiving a consistent experience. Saying this the winning of the awards didn’t come overnight for Charlotte and her team, there was a lot of trial and error to find the best solution.   For Charlotte, many business owners need to have structure in the way they run their businesses.  Charlotte was told, “Great story, great vision.  But you’ve never really told us how you’re going to get there.”    AS a result, Charlotte signed up for the New Zealand Business Mentor program and asked for help.  According to her, this has helped her keep her focus.  She has also learned how to write her thoughts and plans down.  AS a result, her bottom line improved as well.  She also suggests that they go through the exercise of asking themselves why they’re in business.   Charlotte stressed the importance of letting her team know what her goals are.  She says that it is the owner’s responsibility to them that they know where she wants to be.  By herself, Charlotte mentioned winging it and loving it.  However, having a team has changed her perspective.  She believes in giving them security.    A tip Charlotte gives is not to be a spend thrift.  Don’t try to grow your business too fast.  When she first started, she only decided to hire somebody when she and her partner could no longer handle the work load.  As a result, her growth was done slowly but surely.    When asked about her industry, Charlotte believes that her business is not affected by economic downturns because people need treatment and will find money to get it.       FULL INTERVIEW WITH CHARLOTTE WARD OF SILK SPA   Charlotte Ward has brought her business, Silk Spa to the next level in the last 6 to 7 years.  Her business has won several awards like The Best Spa in New Zealand, The Best Business Model in New Zealand, and the New Zealand Beauty Therapy Industry Awards.  Charlotte doesn’t rest on her laurels.  She continuously looks for ways to improve her processes as well as her knowledge about the latest beauty treatments.   How did you end up where you are today?   I was born and bred in Taranaki.  I’ve gone and done quite a bit of travelling, so I came back to my roots.  I’m a farmer’s daughter at heart, so I’m a practical person.  I came back had my family and started working for somebody else doing a few hours a week and that the juggle started with children, working.  I had a pretty good idea of what to do and I’d like to think I did [have an idea of starting her own business].  I learned very quickly that I didn’t.  So, I decided to give it a go and started a very small beauty therapy clinic.  Basically, I just really wanted to get into business.  So then, I could be a little bit more flexible with the hours I worked and as a mum.   How long ago was that?   Six or seven years!   How is it being a business owner?  Was it what you expected?   I think they’re quite similar things.  Running a business is very similar to running a household and a family.  Having staff is similar to having children.  [However] I can reason with my staff a lot better than I can with my children [laughs].  My team is just a phenomenal group of ladies and everybody has a strong passion for what they do and for Silk.  I’ve also worked quite hard.  I’m quick picky with who I pick.    I think what I didn’t realize with owning a business is how it’s ongoing.  You might be successful, make enough money to pay the bills, or win an award but tomorrow, you have to wake up and you have to better than the one down the road.  There’s just no time to relax.   You’ve won The Top Shelf Awards and other business awards.   Yes.  It’s really nice.  Because we’re in the service industry, we deal with the public all the time.  When they have expectations, you’ve got to exceed them.  When you’ve won awards, those expectations are pretty high.  So you’re always on your toes and you’re always looking for the next best thing and trying to decide what’s the next best thing and what is actually just a clinic.  In my industry, there’s a lot of gimmicks and a lot of time is spent researching and learning in addition to being a taxi driver for my children.   Over the 7 years, what were the biggest challenges and learning that you’ve had during the early years?   Probably, it was the challenge of fitting in.  My children were very little and so I was getting up at 4 o’clock in the morning, often to try to get work done before they woke up.  Once my youngest got off to the kindy, at least I had a few hours to myself during the day.  Initially, there was no time during the day by myself and so, you know, I just do it when my baby’s sleeping.  It didn’t actually work.   Did you have staff at that stage?   I didn’t.  It was just myself and I did work on the floor as well.  While I was working, I just couldn’t justify working on the business while I had a hungry child.  That is something I would do different.  I would put more importance at the beginning when working on the business and just have more time and focus and think and get it done, instead of having to get up at 4 o’clock in the morning.   Nine times out of ten, every business owner, at the start, think they can do it themselves, rightly or wrongly.  It’s wrong.  The don’t ask for help because of Kiwi pride.   Yeah.  Excellent.   So now, what are some challenges and learnings over the last couple of years?   I’ve pulled right out of treatments and I think that’s where I’m lucky.  I think that’s where some small business owners [have problems] because we all know, most of us set up a business in an industry that we love and we might not necessarily enjoy the business side of it.  Luckily, I really like the business side of it.  So for me to pull out of treatments was quite easy and I don’t really miss them.  I miss that connections I had with my clients but I don’t miss the day-to-day grind in the treatment rooms.  I love doing the marketing and I quite like doing book work.  So I think that’s where a lot of small businesses struggle because they don’t particularly enjoy the business side of the business and they still wanna work on it as much as they can.   So you’ve had a mind shift change.  When did you figure out that you needed to slip away and let my staff do stuff?   I think it was kind of luck.  I moved to London and worked as a beauty therapist for three years.  I really didn’t enjoy working in London as a beauty therapist.  It’s quite different and quite a different job there.  I sort of stayed in different industries in London and just learned as much as I could.  So, I got out of there and worked in different industries.  Way back then, I started to hone my business skills.  Initially [when I started my business], I still had to work in the rooms until I could actually afford to pay somebody.  I was already thinking of what I can do with having kids and wanting to be a mum as well.  It was a natural progression.  Once we were earning enough money, I could start pulling out.   That’s a massive tip in itself.  It says to stop and think about why you got into business.   I hadn’t really thought about it before.  I didn’t know if I had a plan either.  I was happy to lead the change in the industry but I wasn’t prepared to train from scratch.  So I was like, “Well, what can I do to get the best of both worlds?”  So I thought, “Well, if I stay within my industry and what my skill set is, that actually means all my actions should work.”   So what do you enjoy about being in business or what do you enjoy about being in this industry?   It’s a really fast paced industry so when I joined the industry in the nineties, it was more superficial.  It was more about beauty and it was more about the fashion lipstick color and all of it.  It was very fluffy industry, not overly scientific.  Nowadays, the industry is insane!  You know about the skincare that’s available.  when I did my training, we used to work with a modern machine with the new products for the skin and all that.  We don’t need to use anything now because the products should do it on their own.  They’re so sophisticated and just the knowledge we have now on skin health is so determined by what you’re born with, with your DNA and what you eat.  Nutrition is such a big word at the moment and you know, at the end of the day, our skin is just an organ, so we eat for our heart.  We eat for our liver.  Why aren’t we eating for our skin?  It actually does make a difference what you eat?  So, on the beauty therapist side, if you spend a billion dollars on products, you still might not get your results, if you’re not actually eating properly.  You’re always gonna be fighting.  So you need to do both.  And just that knowledge, you know, it’s just phenomenal.  All the new treatments that are out and it’s a really fun industry to be in.   It’s constantly evolving.   Constantly evolving and now also too, women earn their own money.  They’re very busy people and they’re the ultimate jugglers so they do spend their money and time on themselves.  Now, it’s more about self-empowerment and self work and actually, just making people feel better about themselves.   So what frustrates you about the industry?   The beauty side of it.  So when people ask me, “What do you do?” and I say, I’m a beauty therapist.  They say, “Oh, so you paint fingernails!”  I’ve got nothing against against people who paint fingernails.  They are now technicians.  Their talent is phenomenal.  What they can paint on that tiny little nail is actually amazing.  We do the equivalent of seeking the health of your nails and the anatomy side of it.  Beauty therapists are actually quite intelligent people to pass and we’re not known as such and I think that’s something I enjoy being in business on here as well. When you say you’re a business owner as well.  I feel like you have more respect from the general being.  When you say you’re a beauty therapist, it conjures up all the wrong images for our industry cause the industry is more about making people feel better about themselves.  Not so much necessarily looking better.  You’re just making them feel like a person.  So at Silk, we try to make people feel comfortable when they walk out.  It can be quite an intimidating place.  It’s like me trying to go into a tire shop or a mechanic shop.  I’m just out of my comfort zone.  It’s a bit more real.  It’s more just real and our girls are all gorgeous and beautifully made up but they’re not…they’re not fake.  There’s nothing fake about it.   What does it mean for your business to win these awards?  And what’s the one that’s the most important to you and why?   Well, the business.  The award means something for the business.  But for me, personally, I suppose you know, when we won the top shop, it was…I’ve always said the top shop award is my team.  People are saying the Taranaki award comes from the top and so be it but at the end of the day, I’m not the one who is here at eight o’clock in the morning and still smiling at the clients at eight o’clock at night.  So the team works really, really hard and so it was just a really nice recognition for the team to show that they actually won…they won that themselves and then one year, I won the Service Industry awards at the Taranaki Business Awards and so that was also the paperwork or the background work.  I had to show our customer policies and all of those sort of thing, and so I said to the girls, “That’s my award.”  So, the Customer Service Excellence awards, quite a long title, was about all the processes and then the Top Shop was putting those processes into place.  So winning the two on the same night was super.  I’ve got two favourites to win.  One is the Best Business Model and the Spa because that’s the biggest you can get in New Zealand.  Because it is our industry that judges itself, an association is the New Zealand Industry Awards, they only give that once every two years and I don’t know how long they’ve been going on.  They’ve been going on for a long time because I know as a young therapist that is something I always thought, “Just imagine!  Just imagine if I would be able to do it.”   What was it that made you win in 2015?  What stood out in the judges’ eyes that gave you that win?  What was the key to your success each year?   They were awesome!  So I think it’s just where my business was just to young to actually really win.  We didn’t have the procedure manuals.  Now, a phenomenal piece of work, we tick all the boxes, for a small business, sort of don’t do it very often.  They think “Oh, I’m just a small business.  I don’t need a Health and Safety Policy.” and “We don’t need this and we don’t need that.”  You probably can get away with it sometimes but and sometimes, you do get inundated by the paperwork.  I do think the paperwork is ridiculous in this day and age for what you have to do as a general rule but I learned along the way, because I’ve always had big dreams as you know, I’ve always known we were gonna be big but I’ve never quite known how to get there.  So one of the comments from the judges three years ago was, “Great story, great this, what you’ve promoted.  Great vision, but you’ve never really told us how you’re gonna get there, that’s why I actually you’re probably quite right.  So I actually revisited the New Zealand Business Mentor Program and got myself a mentor and said “Help! This is where I wanna be, how am I gonna get there?”  And he was great.  Awesome.  And he just helped direct and just teach me structure and get some.  And I think what was missing was that real structure because I’m a wing it girl and I just deal with what was documented on paper, how I’m gonna do something. To me, it feels like I’m limiting myself.   It’s boring but what I had learned is that structure doesn’t limit you at all.  But what it does is it just keeps you focused and you can change.  My business plan has all these structures and plans and I change it quite often.  But I write it down instead of keeping it in my head.  And so I think the structure.  So where we wanna be hasn’t really changed but there was a lot more depth on how I was actually gonna get there.    You think by having that structures, those policies and procedures, have they helped your business financially?   Hundred percent, yes!  Because also, when you have a team, you have a responsibility to them that they know where you want to be.  They want to be in the same place.  You’re all gonna try to hit the same goals and everybody who knows me knows that that is not my strength and so you know, for the girls, my team, we go like, “How are we gonna do that?”  “Oh, I know, let’s work it out.”  It’s just not fair on them to have them in a workplace where it’s all a bit windy.  Give it a go!  If it was just me?  I’d be still winging it and I’d be loving it but I think when you do have a team, it’s just a responsibility you have to take to give them security.    It’s the culture and the team not necessarily having the best members of the team.  It’s having people who share their vision and becoming successful.   When I employ somebody, the first greeting is for coffee.  So, I’ve already seen their CV, obviously.  They’ve sent it to me but the CVs don’t come out in the meeting at all and that literally is a personality catchup and it’s very hard for them to relax.  Poor people, I always feel sorry for them.  But it’s really in a small team, especially, you do have to.  But in the first half, you get a good idea.  When you say, “That’s the right personality,” you get them back in and we do the skill set and all that sort of stuff.       How do you feel about getting recognition in your industry for what you’ve done?   It’s more of a pat on your own back.  But it’s quite a competitive industry, so it’s more about self-pat on the back.  Know that you’ve done it.  I do like the shiny trophy, I have to say.  Because of what it’s done for me too.  I really believe in my industry and our industry is going through a lot of changes at the moment with all the qualification as New Zealand, you know the whole of New Zealand qualification process is changing.  And so what it’s done for me is open up doors for me to be on some advisory groups.  And so just to make a bit of a difference in the whole industry as a whole has been really exciting.  I’m enjoying that part of it.    From your experiences, what are some of the mistakes you see others in your own industry making or even business owners in general?   All businesses are run similar, right?  I think people start off too big.  And I think people want the fancy car to start off with.  So for example, I started Silk with me and one other therapist.  Between the two of us, we worked thirty hours a week.  On the floor, there was thirty hours a week available between the two of us and so I part timed and Shelly part timed.  Now, we’ve got a hundred and fifty hours a week.  Every time we couldn’t fit everybody in, we would employ somebody else.  We didn’t have the make up range back then.  Once we had enough money and we had enough savings, I bought new equipment.  So I slowly but surely…whether or not this is right or wrong.  It’s really old school and I’m not saying it’s right or wrong but personally, it’s what works for me.  So, it does mean, it’s a little bit slowly but surely.  They put all their money and energy into everything and they rise really quickly or they’re gonna fall really quick.    So your advice would be just to slow down.   You don’t have to have everything now.  And I know somebody who has to go on quite a few business trips, which they do.  They often go business class because I can just charge it up.  To me, it’s just ludicrous.  It’s just money. When you can afford it, go first class.  Don’t even go business class when you can afford it but I think too much money is spent of perks before you’ve actually earned your perks.   What about somebody who’s been in business for 7 to 9 years?  What advise would you give them?   I don’t think there is advise.  I think advise is at the beginning to say you’re still trying to build your business and you’re still trying to compete and you’re still trying to just find your way until you know where you’re going.          Where do you see your industry going in the next five to ten years?   Crikey!  It’s a crazy industry.  Who would know?  I think the industry is going to hold back in a way but get more sophisticated.  Now what I mean by that is I think all the things…the knowledge on all the products/ingredients these days.  Customers are very aware and with the internet, what’s good and what’s not good for them I mean there’s so much information out there.  It’s the person using the Google.  It depends what they’re looking for.  People come in and ask about this ingredient and this product.  They see levels of that ingredient.   You think it may be becoming more niched?     I think the products are gonna get more organic.  That’s what I mean by pulling back, so there are already perfumes and colorants and all of those things are slowly but surely disappearing and I think the organic movement…you don’t get results from them because you are limited to what you can put into them but with science, now that I’m discovering that different plants can actually do what other ones didn’t and ends what they didn’t know two years ago.    So, I think it’s going to get more and more about holistic health and anti aging.  It’s always going to be that.  That’s never going to change.  New Zealand and the world went through a crisis and money crisis and New Zealand a bit but Taranaki, everybody has their own opinion about our world in Taranaki.  But Taranaki, at the moment is struggling a little bit.  We’re not.  People will always spend money on themselves and they will find the money for it and it’s good.  I don’t think it’s selfish because we’re busy.  We need to spend money on ourselves or we need to spend time on ourselves so be in our beauty service salon or be it at least take time to sit on the beach.  Whatever works for you.  So we’re quite lucky in that one.    If you would like to get a hold of Charlotte Ward of the Silk Spa, you can find her on her website at www.silkspa.nz.  If you would like to email her, you can do so at charlotte@silkspa.nz.  

Simply Live It UP: Reframing & Prioritizing Your Family Life Special Guest: Charlotte Ward, Author of "Simply Live It!" Charlotte Ward joins Allen to discuss the family dynamics of "purposing" one's life to create quality time for yourself and your family. In "Simply Live It Up" readers find a road map to turn good experiences into extraordinary ones.