Podcasts about zeisler

Prepare to be enlightened as we sit down with the incomparable Nick Zeisler, or Zee as we fondly call him, for a riveting discussion on the essential role of Voice of the Customer (VOC) programs. This episode promises to transform your approach to customer feedback, from mere data points to actionable insights that can prevent your company from breaking its brand promise. Zee passionately dissects the futility of feedback collection without intent, emphasizing the profound power of VOC when it's used to cultivate genuine customer relationships and improve response rates to surveys.Together, we unravel the intricacies of leveraging customer insights to elevate your offerings, steering clear of the notorious 'faster horse' pitfalls. We'll reflect on how visionaries like Steve Jobs and Henry Ford navigated customer needs, exploring the delicate art of crafting survey questions that resonate with your brand's core values. The conversation doesn't stop there—we also examine cultural nuances in satisfaction scoring and the strategic use of targeted questions. Join me, Charlotte Ward, and Zee for an episode that will not only challenge your perceptions but equip you with the expertise to refine your brand through the eyes of those who matter most—your customers.Support the Show.

It is time to open up and diversify the education to career pathway! By developing and embracing new forms of learning methods, we can better serve students and families in less traditional or underserved populations. Joining us today is Jennifer Zeisler, Senior Program Director of Career Readiness at ECMC Foundation, a philanthropic fundraising service helping inspire and facilitate improvements that affect educational outcomes among underserved communities. By allocating grants and building pathways from short term credentials to longer term academic opportunities we can open up a world of possibilities to students. Discover the importance of technical education and post secondary career programs within higher education, as well as what we can all do to properly train and prepare students for the future of work.   *This episode originally released on July 5th, 2022    More from Jennifer Zeisler:  Visit www.ecmcfoundation.org  Call: 866-336-3262 LinkedIn: @Jennifer Zeisler  Twitter: @JenniferZeisler Facebook: @ECMCFoundation Youtube: @ECMC Foundation   Find the transcript to this episode here   To connect with us about the podcast visit our website   Please be sure to subscribe, rate and review us on apple podcasts or wherever you listen to your podcasts!  

Someone once said Marketing creates the brand promise and CX delivers it. But too often there's a gap between the two that's eroding customer loyalty and business performance. Nick Zeisler is a Lean Six Sigma expert and Professor of Practice in Michigan State University's Customer Experience Management Masters of Science program. In this episode Nick shares some valuable insights including: - the significant concept of 'Brand Alignment' was introduced, highlighting the imperative of aligning a company's customer experience delivery with its brand promise. - the importance of continuous improvement in process engineering was emphasized, advocating for a customer-centric approach to Lean Six Sigma prioritizing projects based on customer impact rather than traditional resource-focused methods - loyalty as a process beyond the initial purchase was underscored, with the suggestion that it's influenced by the consistency of the customer experience and alignment with the brand promise. Resources The Delighted Customers podcast website:https://www.empoweredcx.com/podcast Sign up for The Trusted Guide newsletter here: https://www.empoweredcx.com/newsletter Get the latest news and updates on LinkedIn here: https://www.linkedin.com/in/markslatin/ Register for the next Trusted Guide Roadmap™ Master Class here: https://www.empoweredcx.com/

In this episode, Alan speaks with fractional CXO Nicholas “Z” Zeisler and fractional CMO Muriel Lotto about how they met, what they have learned by combining their expertise, and how those lessons can help you rethink the way your marketing, brand promise, and consumer experience factor into your business decisions.Nicholas “Z” Zeisler uses his Lean Six Sigma Black Belt and Process Engineering expertise to help brands improve their customer experience as a fractional Chief Customer Officer. He's on a mission to help organizations better align their CX with their brand promises by figuring out where they're falling short, taking decisive and deliberate action to improve how they do business, and finding efficiency in the process to drive brand alignment. Z served in the US Air Force and Reserves for nearly 30 years and is currently a professor of statistics at the US Air Force Academy. He is also a Professor of Practice at Michigan State University's Eli Broad School of Business, focused on customer experience management.Muriel Lotto uses her marketing expertise to solve business problems and deliver sustainable growth for both DTC and B2B companies. Most recently, Muriel was the CMO of Sightline Payments, a top US payments provider to the rapidly expanding online gaming, sports betting, and casino marketplaces. Prior to that, she spent 7 years at Western Union as the Global Head of Brand and Marketing, where she was responsible for transforming the impact of marketing across $200 million of investment. During those 7 years, the digital business grew from $300 million to over $1 billion in revenue. Earlier in her career, she held senior roles for two of Europe's biggest insurance companies and also had experience working for CPG giants Unilever and Nestle. Muriel has triple citizenship in France, Italy, and the UK, but now resides in the USA. In 2019, she was named one of the world's boldest CMOs, and today she works as a senior marketing executive, thought leader, and fractional CMO with The CMO Syndicate.In this interview, Alan, Z, and Muriel discuss how their partnership works and the ways they are bridging the gap between their two specialties. They also give advice to business leaders on how to find opportunities for improvement in the right places, focus on the real issues, and avoid being lulled into a false sense of security by green dots on the dashboard.In this episode, you'll learn:How the efficiency of Lean Six Sigma can be used to improve the customer experienceThe relationship between brand promise and customer experienceExamples of marketing and CX partnering wellFocus on the red dots, not the green ones.Key Highlights: [02:55] Who is Muriel Lotto?[03:35] Who is Z?[04:10] How did everyone meet?[06:20] Z's background with CX[08:15] The relationship between brand promise and CX[09:55] CX partnering with the CMO[12:15] What do you have left if you can't deliver on a promise?[14:25] Misalignment between what you say and what you do[15:20] Muriel's example of marketing and CX partnering well[19:30] It's about listening and understanding that you may not have the answers.[22:40] Unifying the company through understanding CX[24:50] Jeff Bezoz dialed up customer care. You should too.[26:10] Why Z wrote a book and what you can learn from it[28:15] Focus on the red dots.[32:15] Muriel's advice to her younger self[35:00] Z's advice to his younger selfLooking for more?Visit our website for links to resources mentioned in this episode and ways to connect with the guest! Become a member today and listen ad-free, visit https://plus.acast.com/s/marketingtoday. Hosted on Acast. See acast.com/privacy for more information.

It is time to open up and diversify the education to career pathway! By developing and embracing new forms of learning methods, we can better serve students and families in less traditional or underserved populations. Joining us today is Jennifer Zeisler, Senior Program Director of Career Readiness at ECMC Foundation, a philanthropic fundraising service helping inspire and facilitate improvements that affect educational outcomes among underserved communities. By allocating grants and building pathways from short term credentials to longer term academic opportunities we can open up a world of possibilities to students. Discover the importance of technical education and post secondary career programs within higher education, as well as what we can all do to properly train and prepare students for the future of work.   More from Jennifer Zeisler:  Visit www.ecmcfoundation.org  Call: 866-336-3262 LinkedIn: @Jennifer Zeisler  Twitter: @JenniferZeisler Facebook: @ECMCFoundation Youtube: @ECMC Foundation   Find the transcript to this episode here To connect with us about the podcast visit our website Please be sure to subscribe, rate and review us on apple podcasts or wherever you listen to your podcasts!

Retour du Binge Reading au salon Mi-Livre Mi-Raisin le samedi 10 décembre 2022 à la Bellevilloise à Paris ! Cette année, c'est le vigneron beaujolien David Large qui s'y colle, accompagné par Laurent Le Coustumer (qu'on connaît un peu chez RadioVino…) au clavier et machines. L'exercice n'a pas changé : lire d'une seule traite (ou presque) près de 30 extraits de livres, un par éditeur indépendant présent au salon. Défi relevé avec maestria par David, qui nous emmène dans une ba(l)lade entre textes drôles et extraits intenses pendant presque une heure. ++++++ Lecture : David Large Accompagnement : Laurent Le Coustumer Présentation : Antonin Iommi-Amunategui

In this Greatest Hits collection, Nicholas Zeisler, Customer Experience Executive & Author of “We're Doing CX Wrong and How To Get It Right” talks about how to improve customer experience, finding his purpose in this niche, running VoC programs for customer satisfaction, and delivering on your brand promise, gaining the voice of the customer and embracing negative feedback.

Nachholspiel ist auf Deutschland-Tour und meldet sich aus dem Haus73 in Hamburg. Das ewige Stadtduell hat so viel Geschichte hervorgebracht und spaltet die Stadt bis heute. St.-Pauli-Präsident Oke Göttlich und "Doppelsechs"-Herausgeber Ole Zeisler fläzen sich zu uns auf die Couch, kommen ins Schnacken und Schwärmen. Große Derby-Feelings bei Bier und Nüsschen. Ein besonderer Abend mit besonderen Anekdoten. Uwe Seeler mit Totenkopf-Kappe, Gerald Asamoah bei Hesburger und Oke mit Omas gegen Rechts auf großer Hafenrundfahrt.

In Deutschland ist eine Art Urangst verbreitet, eine schlechte Mutter zu sein, beobachtet die Ethnologin Marie Zeisler. Vor allem auf Instagram werden mit schönen Bildern traditionelle Rollenmuster weitergegeben, die viele Frauen unter Druck setzen.Zeisler, Mariewww.deutschlandfunkkultur.de, Studio 9Direkter Link zur Audiodatei

In this episode of Getting to Aha!, Darshan Mehta is joined by Nicholas Zeisler, Customer Experience Executive & Author of “We're Doing CX Wrong and How To Get It Right.” They talk about Nicholas' aha! moment to improve customer experience, finding his purpose in this niche, running VoC programs for customer satisfaction, and delivering on your brand promise. He also shares tips on gaining the voice of the customer and embracing negative feedback as the crux of brand growth and improvement. Nicholas touches on employee enablement, understanding how customers use your product, and leveraging your services.

It is time to open up and diversify the education to career pathway! By developing and embracing new forms of learning methods, we can better serve students and families in less traditional or underserved populations. Joining us today is Jennifer Zeisler, Senior Program Director of Career Readiness at ECMC Foundation, a philanthropic fundraising service helping inspire and facilitate improvements that affect educational outcomes among underserved communities. By allocating grants and building pathways from short term credentials to longer term academic opportunities we can open up a world of possibilities to students. Discover the importance of technical education and post secondary career programs within higher education, as well as what we can all do to properly train and prepare students for the future of work.   More from Jennifer Zeisler:  Visit www.ecmcfoundation.org  Call: 866-336-3262 LinkedIn: @Jennifer Zeisler  Twitter: @JenniferZeisler Facebook: @ECMCFoundation Youtube: @ECMC Foundation   Find the transcript to this episode here To connect with us about the podcast visit our website Please be sure to subscribe, rate and review us on apple podcasts or wherever you listen to your podcasts!

From The Archives: Specials: Fireside 26According to “Zee” (if I could only say it), we're doing CX wrong! Nicholas Zeisler joins again to tell us why we're doing it wrong, and how to get it right. A man after my own heart, he says it hinges on the process! But how do you leverage process, prove ROI for your Customer Office, and truly develop a customer-centric culture? Support the show

To say a lot has changed in the media landscape since the late 1990s would be an understatement. That's when a small feminist zine began publishing in San Francisco. Soon it became a nonprofit, publishing the magazine “Bitch: Feminist Response to Pop Culture.” In 2007, Bitch Media relocated to Portland, a move cofounder Andi Zeisler said landed it “at the right place at the right time.” The organization expanded online and started producing podcasts and other digital content. But with the pandemic and the pressures of making an independent media nonprofit financially sustainable, Zeisler says the decision to close was simply one that had to be made. She joins us to talk about the last 25 years as a feminist media organization and her take on the role of independent publications today.

[Replay] We're Doing CX Wrong... And How To Get It Right, author Nick Zeisler [Customer Experience]How are we doing CX Wrong?What resources do you have to see if you're doing CX wrong?What are your thoughts on chasing ROI?What does Culture have to do with CX?If you have 60 seconds in front of a CEO, what would you say?ABOUT NICK GLIMSDAHLSubscribe to my weekly newsletterFind me on TwitterFind me on LinkedInLISTENER SUPPORTPurchase Nick's books: Reasons NOT to Focus on Employee Experience: A Comprehensive GuideApparel: https://www.teepublic.com/user/press-1-for-nick Support this show through Buy Me A CoffeeBOOK RECOMMENDATIONS:Learn about all the guests book recommendations here: https://press1fornick.com/books/ BROUGHT TO YOU BY:VDS: They are a client-first consulting firm focused on strategy, business outcomes, and technology. They provide holistic consulting services to optimize your customer contact center, inspiring and designing transformational change to modernize and prepare your business for the future. Learn more: https://www.govds.com/ This podcast is under the umbrella of CX of M Radio: https://cxofm.org/Podcast-Shows/ SPONSORING OPPORTUNITIES:Interested in partnering with the Press 1 For Nick podcast? Click here: https://press1fornick.com/lets-talk/ 

CX Passport is on Spring Break and heading to the mountains for a little skiing (actually snowboarding for the first time this year!) So to take a little break, I'm going to replay episode 19 with Nic Zeisler...the guest who definitely spends the most time in the mountains as compared to all my other guests. Enjoy...and CX Passport will be back next week!Oroginal show notes belowEpisode S1E19 welcomes Nic Zeisler of Zeisler Consulting http://zeislerconsulting.com/ and he'll hit the controversy horn right off the top of the show. Find out why he's telling companies they're too focused on ROI. Nic challenges us to consider WHY we start customer experience work at all. Are we motivated for the right reasons? Nic tells why companies should stop trying to be Zappos...just be better than the DMV. We'll talk about skiing in New Zealand and why it was important for both of us to make sure we flew on the 747 before she retires. He's also the first guest that brought his own drink to the show's First Class lounge. #respectHosted by Rick Denton, CX Passport, guides you through  a conversation on customer experience and travel. 

Binge reading - 14 - Nicolas Zeisler, TIgres à la dérive (Bouclard) by RadioVino

Nix mit Plätzchen essen und Duftkerzen anmachen! In der letzten Podcast-Folge 2021 will der Chefredakteur Hendrik von Bültzingslöwen den Herausgeber Ole Zeisler nochmal testen und fordert ihn in „Was wisse Zeisler“ in der 2021-Edition heraus! Oh Oh Oh! Wird geballert oder demaskiert sich ein Denkmal zum Jahresende? Das soll die Community mal selber entscheiden… Fazit: Was für ein glorreicher Abschluss eines klasse Jahres!

On this week's episode, we talked to Nicholas Zeisler about process engineering, and how designing more efficient CX processes doesn't mean more layoffs.

So Freunde, einmal zum Spalier aufstellen: der “Dicke“ wird 85! Ob bei seiner Hochzeit, nach der WM '66 oder nach seinem unfassbaren Hinterkopftor – Hamburgs lebendem Denkmal wurde immer der große Bahnhof bereitet. Ins schöne Italien, wo Mario gerade seinen Urlaub genießt, wollte "Uns Uwe" nie hin. Inter hatte ihm so viel Geld geboten, dass ihn die Mannschaftskollegen sogar mit Blumen zum Flughafen gebracht hätten. Aber: Nur der HSV! Einer des besten Stürmer der Welt wollte eben immer nur Fußball spielen und ist dabei so herrlich normal genial geblieben. Warum Seeler keiner für die wilden 70er war, Wayne Rooney sein englischer Klon sein könnte und wie es Pierre-Michel Lasogga und Philipp Bargfrede tatsächlich noch in eine Legendenfolge geschafft haben, erklärt "Doppelsechs"-Herausgeber Ole Zeisler. Als NDR-Autor hat er dem ewigen Pfundskerl einen Film zum 85. Geburtstag geschenkt. Ein Streifen über Pils und Kuchen, einen schimpfenden Rohrspatz und Seelers schönsten Erfolg – Ehefrau Ilka. Eine Folge zwischen Wikipedia und Werkstattgespräch, ein herrlicher Schnack mit Ole über Uwe.

From The Archives:: Support's Relationship to SalesNicholas Zeisler (“Zee” to his friends, and “Zed” to his British friend over here) returns to talk about how CX can minimise friction in this less-obvious relationship. He's at the end of the phone if you need him!Support the show (https://www.patreon.com/user?u=28654526)

SPOILER ALERT!!! We are getting CX wrong, or so claims Nicholas Zeisler in his new book (think you can guess the title yet?). Nicholas returns to the podcast to talk a little more about some of the topics that were discussed when he joined us last time, as well as an insight into his new book.   Nicholas starts by sharing why it's important to question everything, even starting by asking "what do you mean, we are doing CX wrong?" "what does it mean to be a customer-centric company?"    We also hear why aligning data to numbers is fraught with peril and that certain CX KPIs do not have a direct impact on the business and its bottom line. To help address this disconnect, Nicholas gives his insights and thoughts a new metric that should help close these gaps.    The metric is called "Brand Alignment Score and aims to improve the customer experience vs the companies brand values. in essence, this will help measure how well the business is doing vs what the business said it would be doing! Powerful stuff from Nicholas, and, to be honest, would you expect anything less? 

Sommer, Sonne, DoppelSechs! In dieser Spezialfolge lädt der Chefredakteur Hendrik von Bültzingslöwen den Herausgeber Ole Zeisler zu einer Runde „Was wisse Zeisler“ in der Freddy Adu-Edition ein! Eine Folge so sommerlich wie ein eiskalter, von Valeri Karpin gemixter Moscow Mule. Tickets für die Show am 02.09.21: https://draussenimgruenen2021.reservix.de/tickets-doppelsechs-live-in-hamburg-planten-un-blomen-musikpavillon-freilichtbuehne-am-2-9-2021/e1695499

Specials: Fireside 26According to “Zee” (if I could only say it), we're doing CX wrong! Nicholas Zeisler joins again to tell us why we're doing it wrong, and how to get it right. A man after my own heart, he says it hinges on the process! But how do you leverage process, prove ROI for your Customer Office, and truly develop a customer-centric culture? Support the show (https://www.patreon.com/user?u=28654526)

Episode S1E19 welcomes Nic Zeisler of Zeisler Consulting http://zeislerconsulting.com/ and he'll hit the controversy horn right off the top of the show. Find out why he's telling companies they're too focused on ROI. Nic challenges us to consider WHY we start customer experience work at all. Are we motivated for the right reasons? Nic tells why companies should stop trying to be Zappos...just be better than the DMV. We'll talk about skiing in New Zealand and why it was important for both of us to make sure we flew on the 747 before she retires. He's also the first guest that brought his own drink to the show's First Class lounge. #respectHosted by Rick Denton, CX Passport, guides you through  a conversation on customer experience and travel. 

Week 66 Topic: The Perfect Support EmailNick Zeisler believes we should take on the stress of our customers, in all our communications. Everything is recovery, down to the micro communications that are happening every day in Support.Support the show (https://www.patreon.com/user?u=28654526)

"Aliens, Golf and Seinfeld on a CX podcast.....YES!!! On today's podcast, the simply amazing Nicholas Zeisler joins Neal and Paul to discuss, well, honestly, all matters related to VOC and how it's being used incorrectly right now.   Nicholas, with great enthusiasm and passion, shares why companies shouldn't be using score data, rather, should be using something called "amplification data", and why asking the customers "What do we suck at?" is far more powerful than an NPS score.    If you are ready to enter the new world of CX, then this podcast is most definitely for you!

Engati is the world's leading multilingual Digital CX platform. It is a one-stop platform for powerful customer engagements. With our intelligent bots, we help you create the smoothest of customer experiences, with minimal coding. And now, we're even helping you answer your customers' most complicated questions in real-time with Engati Live Chat. Website: https://www.engati.com/ Blogs: https://engati.com/blog Check out our CX Library- CX Community page: https://www.engati.com/cx-community CX Content page: https://www.engati.com/cx-content YouTube Interview series: https://www.youtube.com/playlist?list=PL05g56Qg9-goNEUmZlGGPHWfVjQRPpwr4 SoundCloud Interview series: https://soundcloud.com/user-670584022/tracks Spotify Interview series: https://open.spotify.com/show/3G0uQwPnQib22emRi9VhUg https://www.linkedin.com/in/zeislerconsulting/ Steven Michael Bederman, President at NobelBiz™ talks to us about the upcoming trends in 2021 for contact centers. He also talks about how human interactions are filled with unstructured data and how can contact centers filter through and understand these pieces of data. Check out the 200 CX Thought Leaders to follow for 2021 - http://s.engati.com/2z9 Follow us on- Facebook: https://www.facebook.com/getengati LinkedIn: https://www.linkedin.com/company/engati/ Twitter: https://twitter.com/getengati Instagram: https://www.instagram.com/getengati/ Talk to us: contact@engati.com #EngatiCX #ai #customerexperience #digtal

TEM227: Spotted Online featuring Nate Zeisler, Gill Andrews and Josh Spector Spotted Online features thought-provoking content to inspire, motivate and empower musical entrepreneurs. Head over to tem.fm for the TEM227 Show Notes including a list of topics covered in this episode as well as links to all references mentioned. Want to help the show? Here's a couple of ways you can do that! 1. Want to access exclusive bonus coverage while helping me get to my next goal of $100 per episode on Patreon by becoming a patron today: https://www.patreon.com/tempodcast 2. My next Apple Podcasts goal is 150 ratings and 75 reviews. Take just a minute to leave a rating and review on Apple Podcasts to help me get there. Thank you! 3. Subscribe to the brand new TEM YouTube channel! And finally, a huge thank you to Parker Mouthpieces for providing the hosting for TEM. Produced by Will Houchin Show notes for all episodes of TEM including topics discussed, links to all books and websites referenced can be found at: http://www.tem.fm/shownotes

Carmen Zeisler is the Director of the ESSDACK Learning Centers, an Educational Consultant/Coach, and a co-founding member of the ESSDACK Resilience Team. In Learning Centers, she has been instrumental in leading a Redesign process through Project-Based Learning. In schools, Carmen loves collaborating with teachers on Trauma-Informed practices and she leads The Restorative Justice in Schools effort on the ESSDACK Resilience Team. Her other passion as a Consultant and Coach is supporting teachers to build a strong reading culture in their classroom. One of her favorite ways to do this is to use picture books with science and social studies to make these content areas come alive for students! Carmen is also well versed in integrating technology tools and platforms into the elementary classroom and she has supported and coached countless teachers as they implement new tech. Some of her favorites are Seesaw, Flipgrid, and Classkick. Carmen has traveled the world as a teacher. She spent ten years in Mexico at the American Institute of Monterrey teaching 9th and 10th grade English literature and helped build the gifted and talented program that was used as a model for all of the state of Nuevo Leon. Carmen fell in love with the Mexican culture through language, food, dance, music, and people. She started getting antsy and wanted a new adventure so she headed off to Brasilia, Brazil where she spent three years at the American School of Brazil teaching kindergarten. During this time, she had students from 16 different countries in one classroom! Her time in Brazil left her with a passion for writing and languages. She landed back home in McPherson, KS where she taught for 10 years prior to coming on board at ESSDACK. Carmen has been to 33 countries and loves infusing her travels into her teaching. Carmen's is a natural at building relationships with students and teachers so that she can then ask powerful questions that help ignite passions! --- Send in a voice message: https://anchor.fm/untitledpc/message

„Ein Freund, ein guter Freund Das ist das Beste, was es gibt auf der Welt!“ Wo ist nur die Solidarität von Hagi wenn Steffen im DoPa ballert fragen sich der Chefredakteur Hendrik von Bültzingslöwen und der Herausgeber Ole Zeisler. Egal, Hauptsache Jogi bleibt und der Zeisler ballert! Dieses mal in der exklusiven Abel Xavier-Edition!

This week, we've got an awesome guest: Nicholas Zeisler, who is the founder of Zeisler Consulting, a CX development consultancy that brings the theories of process improvement to customer experience. He's also been there himself as the Director of Customer Experience at HP, where he built a customer experience team driven by analytics, setting up the whole company to take action on VoC insights. We get Nicholas to share his advice and stories, covering these key topics: How do you build a customer-centric culture? Illustrated in classic consultant style with three Es: Enablement, Empowerment and Encouragement. How to sell customer experience projects internally, with examples from his background. And the methods you can take from the process improvement world to boost your companies customer experience. This podcast is powered by SentiSum, a SaaS platform that helps you get to the root cause of customer pain. Our customer analytics software turns qualitative customer data from support chats, email, NPS and surveys into quantitative insights that improve product and operations.

Week 42 Topic: Support’s Relationship to SalesNicholas Zeisler (“Zee” to his friends, and “Zed” to his British friend over here) returns to talk about how CX can minimise friction in this less-obvious relationship. He’s at the end of the phone if you need him!Support the show (https://www.patreon.com/user?u=28654526)

Nick Hughes is joined by Nicholas Zeisler, Principal of Zeisler Consulting from Denver, Colorado. Zeisler Consulting moves you beyond simply surveying. You interact with your Customers in diverse ways throughout their journeys with your brand.  We'll tailor a program of listening and learning to find genuine insights into what your Customers want from your brand, and where you can improve what you're doing to beat those expectations. Nick and Nicholas quickly jump into a fun and engaging conversation first touching on how Nicholas first discovered Founders Live in Denver, and how that led to him connecting with Nick and recently joining the internal Founders Live team to help with growth and customer experience. Then they get to what exactly CX (Customer Experience) is, why it is so incredibly important to your company's success, and what steps to take to improve it inside and outside the company walls. This is a very educational conversation with many nuggets and lessons from an emerging expert in CX, we hope it helps you on your founder journey today.http://zeislerconsulting.com/

Week 38 Topic: CSATNicholas Zeisler joins me for the first time, and we talk about all the levers and at play in a CSAT measure. Support the show (https://www.patreon.com/user?u=28654526)

Nick Zeisler - Principal at Zeisler Consulting. Nick talks about CX Strategy and Brand Promises, how to make sure they are aligned and what to do next once everything is aligned.

Entspanntes oder unentspanntes Baby? Egal, wir lieben sie doch trotzdem alle gleichermaßen. Marie Zeisler vom Onlinemagazin Little Years (https://www.littleyears.de/) hat zwei sehr unterschiedliche Jungen und konnte ganz gegensätzliche Erfahrungen sammeln. Mit Jette spricht sie darüber, welche Auswirkungen die elterliche Stimmung auf Babys hat und wie wichtig es ist, jedes Kind als Individuum anzusehen. Außerdem gibt Marie Tipps, wie Eltern und vor allem Mamas ihren Alltag mit Kind entspannt meistern können. Ihr wollt dazu mehr erfahren? Dann lest hier weiter: https://www.kaufland.de/gute-woche/magazin/leben/familienmomente/mini-eltern-auszeit.html Bei Fragen zum Thema oder rund um den Podcast, schreibt uns gern eine E-Mail an: familienmomente@bauchgefuehl.com

In den Straßen von Liverpool ist es jedes Jahr am 15. April für einen Moment ganz ruhig. 1989 sind 96 Menschen bei einem Pokalspiel des FC Liverpool gestorben – weil die Polizei versagte. Die Schuldfrage wurde offiziell aber erst 27 Jahre später geklärt. Endlich Gerechtigkeit für die Opfer und ihre Angehörigen. NDR-Filmemacher Ole Zeisler hat die Aufarbeitung der Ereignisse begleitet und erklärt uns, warum sie immer noch nicht abgeschlossen ist. Außerdem sprechen wir mit Journalist und England-Experte Raphael Honigstein über die damalige Rolle der Medien sowie den heutigen FC Liverpool zwischen Trauerkultur und Champions-League-Sieg.

Bei Rosé und Eierspeisen haben sich DoppelSechs Herausgeber Ole Zeisler und Chefredakteur Hendrik von Bültzingslöwen vor die Mikrofone gekuschelt. Während sich der Chefredakteur noch fragt wie Hansi Flick den Tolisso-Wechsel nach Manchester verhinderte, „ballert" der Zeisler drauf los. Mehr Treffer hatte nur Maurizio Ganz während seiner Mailänder Zeit. Diese Folge ist fast so spannend wie ein Live-Video von Claudia Effenberg auf Instagram.

Die Südafrika Trilogie - Teil III In dieser Spezialfolge fordert der Chefredakteur Hendrik von Bültzingslöwen den Herausgeber Ole Zeisler zu dem legendären DoppelSechs Kultspiel „Was wisse Zeisler“ in der Afrika-Edition heraus. Eine Folge für alle Fans von Edu und Dennis Grote!

#101 Forrest Zeisler is the co-founder of Jobber, an award-winning platform that helps small home services businesses organize their entire operations. Forrest shares his journey of starting Jobber after his first failed start up. He talks about the lessons he learned from that experience and how he applied them to start the second company. He talks about why you should narrow your focus on a niche first before you expand. We talk about hiring your first employee, what they looked for at Jobber and why hiring for culture was (and still is) so important to them. Forrest shares why building culture deliberately is so important, why it's worth the work that goes into it and some practical tips for business owners. https://getjobber.com/ https://www.instagram.com/getjobber/ https://www.linkedin.com/in/forrestzeisler/?originalSubdomain=ca

Der Chefredakteur ist wiedermal dem Ruf Fernando Couto's gefolgt und verbringt Teile des Herbstes in Portugal, daher gibt es eine Spezialfolge eures Lieblingspodcast's. Diesmal wird eine ganz besondere Traumelf erschaffen und der Klassiker "Was wisse Zeisler" gespielt! Eine Folge fast so stark wie Hulk!

In der Jubiläumsfolge des DoppelSechs Podcast’s lassen Chefredakteur Hendrik von Bültzingslöwen und Herausgeber Ole Zeisler die Korken knallen und liefern eine filetzarte XXL-Folge ab. Alle Informationen um die aktuellen Transfers, Zeisler ballert endlich wieder und auch Gunther Metz und sein Toilettenpapier wird thematisiert. Als Erdbeere auf der Sahnetorte versüßen uns die beiden Kultis die Folge mit einer All-Time Traumelf. Diese Folge ist wie ein Sololauf von Lucio: bockstark!

In Folge 43 verlieren sich Herausgeber Ole Zeisler und Chefredakteur Hendrik von Bültzingslöwen in den Frühstücksritualen von Marianne & Michael. Nebenbei wird noch eine Liverpool Traumelf aus der Hüfte geschossen und endlich wird wieder das legendäre Spiel „Was wisse Zeisler“ gespielt! Wir zitieren den aktuellen Sat 1 Slogan: „Freut euch drauf!"

Nach der Berlinale und vor der Liverpool Reise nehmen Herausgeber Ole Zeisler und Chefredakteur Hendrik von Bültzingslöwen extra für die treuen DoppelSechs Fans eine neue Podcast Folge auf! Bei eitel Sonnenschein und sonntäglichem Müßiggang lässt man sich sowohl von Franklin, als auch von der Torquote von Gonzalo Higuain verzaubern. Bleibt nur eine Frage: „Was wisse Zeisler“?

Hosts Jaime and Glen would like to introduce the newest member of the ESSDACK team, Carmen Zeisler. Carmen brings a unique perspective to ESSDACK with her over twenty years of experience in education both in the US and abroad. We get to chat with her where that one or two places might have been where she taught outside the US and what she is looking forward to at ESSDACK. Teaching Related Experience: Teacher Advisor Council at KSDE, Spirit of Discovery & Imagination National Board, Presidential Award for Excellence Nominee, Leader of Character Counts & written over $8,000 in educational grants Grade/Subject she has taught: 4th/5th-grade Teacher at Roosevelt, 3rd-grade Teacher at Eisenhower, Kindergarten Teacher at American School of Brasilia, Brazil – 9th-grade Teacher at American Institute of Monterrey-Mexico Personal Interests: Traveling the World, Reading books, Helping plan IF Gathering in McPherson County, and having a good cup of coffee. How can you connect

 “The date being—?” [CREE]    We all owe a debt of gratitude to the more clever, adventurous, and tireless among us – because this is the profile of the Canonical chronologist. The most famous among them is certain William S. Baring-Gould ("The Gloria Scott"), but he was flanked by other greats such as Bell, Christ, Blakeney, Zeisler, Dakin and more.     Add to that list one of our contemporaries: Vincent Wright. Hailing from Indianapolis, this intrepid researcher and proprietor of Historical Sherlock joins us to tell us why the dating of the Sherlock Holmes stories never gets old. He brings us along on the journey of a true researcher, shares a stumbling block, and posits how the future of Sherlockian chronology may lie in the standard template of a teenage book genre from the early 1980s.     Vincent's speaking engagements are far and wide, and he's always ruminating on a variety of topics, either in private or on his blog. The passion he brings to this hobby is infectious.       And don't forget to try your hand at the latest Canonical Couplet and win a prize – now you don't need to be a  – every listener is eligible to participate!     Information on sponsors, links, and notes available below.     Sponsors This episode includes our two longtime sponsors. Please support our sponsors by visiting their sites:   Would you care to become a sponsor? You can find .   Links This episode:   (blog) Brad Keefauver's      Many more links, articles and images are available in our Flipboard magazine at  as well as through our accounts on , , and .   Please subscribe on the podcast provider of your choosing: , , , , ,  or  — or perhaps another we haven't listed here — and be kind enough to leave a rating and review for the show. And please tell a friend about us, in any fashion you feel comfortable.   Your thoughts on the show? Leave a comment below, send us an email (comment AT ihearofsherlock DOT com), call us at (774) 221-READ (7323).

In this week's episode, the Financial Times' audience engagement strategist Alyssa Zeisler takes us through how the team uses engagement metrics to identify a need for new products that benefit new audience segments. In the news round-up the gang attempts the first-ever Media Voices Blitzcast, rounding up as many news items as they can in two minutes each. Among other things, they examine changes to Wired and the FT's paywall strategies, disappointing news for BuzzFeed and the Daily Mail, and a discussion on diversity in the media. The team burns 30 seconds with a discussion of Peter's pelvic floor muscles. We're reading: • How to survive the media apocalypse, via The Atlantic: https://www.theatlantic.com/business/archive/2017/11/media-apocalypse/546935/ • The scary tale of the Washington Post's counter-sting investigation, via WaPo: https://www.washingtonpost.com/investigations/a-woman-approached-the-post-with-dramatic--and-false--tale-about-roy-moore-sje-appears-to-be-part-of-undercover-sting-operation/2017/11/27/0c2e335a-cfb6-11e7-9d3a-bcbe2af58c3a_story.html?utm_term=.b6263a87440d • Killing TIME: Requiem for an Empire, via Josh Quittner: https://medium.com/@twittner/killing-time-1362ca01e9f3

This month we’re staying chronologically close to home, hopping back just a few decades to the roaring '90s. We chose two happy memories of the period --grunge fashion and the McPizza--and set about to see what they have in common. Torey tried to connect with her inner Kurt Cobain and ended up with only a mild existential crisis in a Value Village. Steph met with much more certain success, finding a veritable double for the McPizza crust recipe (that cornmeal mouthfeel!) and tracing its dubious roots through fast food history. Steph is obsessed with: Beckoned By the Sea: Women at work on theCascadia Coast by Sylvia Taylor Torey is obsessed with: Too Fat, Too Slutty, Too Loud: The Rise andReign of the Unruly Woman by Anne Helen Peterson. Thanks for listening! Find us online: Instagram @fashionablyateshow Facebook and Pinterest @fashionablyate Email us at fashionablyateshow@gmail.com And if you haven't already found us on iTunes, now's your chance! Download and subscribe -- and if you would be so kind, please leave us a star rating or review. We'd love the feedback. Check our facts: FASHION  “Grunge: A Success Story” by Rick Marin in the New York Times, 1992: Why Kurt Cobain Was One of the Most Influential Style Icons of Our Times” by Chioma Nnadi in Vogue Champagne Supernovas: Kate, Marc, McQueen,and the ‘90s renegades who remade fashion by Callahan, Maureen. 2014 Style Tribes: The Fashion of Subcultures by Young, Caroline. 2016.  Riot grrrl: Revolution girl style now! 2007 (Note: This is the book that enthralled 18-year-old Torey many years ago.) We were feminists once: From riot grrrl toCoverGirl, the buying and selling of a political movement. Zeisler, Andi, 2016 FOOD   To recreate Steph’s Reddit journey: "TIL that in the late 80s and early 90s McDonalds brought in the McPizza..." "A personal eulogy for the McDonalds McPizzas..." The magical crust we used for our McPizzas A general overview of Fast Food in North America A Globe and Mail article on Canadian eating habits (look out for this one to reoccur!): Some other interesting McDonalds’ foods A different podcast, whose hosts actually went to the Pomeroy, OH location to eat some McPizza last year The wonderful and stereotypical Canadian McPizza ad

This week on State of Wonder, the city's plans to enforce pot policy puts many marijuana-related events on hold, the comedian Curtis Cook on what it takes to be brave, writer Andi Zeisler on the commodification of feminism & more.Portland Just Says No To Many Marijuana-Related EventsSince the legalization of recreational marijuana in Oregon last year, there’s been an explosion or pot-related events: from big celebrations like Weed the People and the Cultivation Classic, to yoganja classes and house concerts. But now all these events are up in the air due to a confluence of clarifications from state and city authorities, including the city's pot officials saying they will begin to crack down on events that sell tickets and then give away marijuana, meaning a major buzz kill for a number of events already in the works.Tales of the Portland Jazz Scene: Lorna Bracken Baxter - 5:45Our friends at KMHD Jazz Radio have been working on a special series of stories you will want to check out: Tales of the Portland Jazz Scene. This is in connection with the great "Jazz Town" documentary recently broadcast on Oregon Experience. This week, we isten to a personal story from Portland vocalist Lorna Bracken Baxter, who offers up a window into the values identified with blackness in Portland during her childhood years.Writer Andi Zeisler on the Commodification of Feminism - 9:42As a founding editor of Bitch Media and an astute observer of popular culture, Andi Zeisler has noticed a curious trend over the past two decades: Feminism went from being ridiculed or reviled to being embraced, and it even turned into a kind of cottage industry. But what happens when a political and social movement becomes a brand? Just another way to sell a celebrity, a yogurt or a pair of underwear? Zeisler explores that question in her new book “We Were Feminists Once: From Riot Grrrl to CoverGirl, the Buying and Selling of a Political Movement.” Listen to the full Think Out Loud interview here.Comedian Curtis Cook - 17:21The comedian Curtis Cook is not from Portland, but certain things about him seem made for this place: he excels at a kind of unassuming riff that doesn’t hit you so much as quietly steer you right where he wants you. He tells us why he didn't fit into the liberal crowd at Oberlin College, and how his view about what it takes to be brave in comedy has changed. Curtis performs in seven showcases at the Bridgetown Comedy Festival (June 1–5), including a special Earthquake Hurricane show on June 1 and New Negroes with Baron Vaughn on June 4.We Work on Comedy - 26:22In hanging around with Curtis Cook, we stumbled across a pretty interesting event he’s involved with: the Do What You Love Comedy Series at the We Work co-working space in the old U.S. Customs Building in downtown Portland. It's introducing a whole different crowd to comedy. The next show is June 16.Tour Managers: An Interview with the Unsung Heroes of Rock - 30:21With summer fast approaching, touring season is now in full swing with thousands of bands criss-crossing the continent. Out there, anything can go wrong: a van accident, broken gear, missing instrument, or sick band member. Something as basic as a simple lack of attention to detail can derail a tour. Often times, there’s only one person holding it all together: the tour manager. Here the extended interview at opbmusic.Subversive Comics at the University of Oregon - 44:45Ben Saunders has created the first in the nation academic minor program dedicated to comics and cartoon at the University of Oregon. Sanders stopped by Think Out Loud to talk with Dave Miller about why comics are worth studying academically, the early provocateurs at EC Comics and Mad Magazine, and "Aliens, Monsters and Madmen," the exhibition he curated at the Jordan Schnitzer Museum of Art showcasing the comics that influenced the creative minds of Stephen King, George Lucas, Steven Spielberg and others.

Nate Zeisler is the Director of Community Engagement and Career Development at the Colburn School and one of the founders of Arts Enterprise. Over a decade ago he was at the forefront of the entrepreneurial movement within academia and is constantly working to educate students about the intersection of business and the arts. Show notes for all episodes of TEM including topics discussed, links to all books and websites referenced can be found at: http://www.andrewhitz.com/shownotes Want to help "keep the lights on" and make future episodes of TEM possible? Please visit our Patreon page to see how you can help:  https://www.patreon.com/tempodcast Produced by Austin Boyer of FredBrass  

Ms Zeisler speaks on the rich wildlife in the region and the option for tourists to stay longer, impacting spending and lowering relative C02 emissions.  She also speaks on the some the work that needs to be done by the airline carriers to increase the flow of travellers into the region. From an investment perspective, Valentina highlights an aggregated fund that pools together a series of independent lodges that form a larger more attractive fund for investors that may otherwise find an independant lodge to small to invest in.  Could bundling investments be a game changer? This podcast is part of an official series supporting the Africa Hotel Investment Forum (AHIF). To attend, please visit www.africa-conference.com.

Fannie Bloomfield Zeisler studerade fyra år för Theodor Leschetizky. Hon återvände sedan till USA och gjorde sin New York-debut 1885. Bloomfield Zeisler utnämndes till ”Amerikas största virtuos” och kritikerna imponerades särskilt av hennes kristallklara teknik och kraftfulla spel, hennes nyanserade ton, känsliga uttrycksfullhet och en eldfängd, magnetisk intensitet. Hennes framgångar betydde mycket för att höja standarden för pianospelet i USA och hade särskild betydelse för kvinnliga pianister. Mer information på sverigesradio.se/p2

Fannie Bloomfield Zeisler studerade fyra år för Theodor Leschetizky. Hon återvände sedan till USA och gjorde sin New York-debut 1885. Bloomfield Zeisler utnämndes till ”Amerikas största virtuos” och kritikerna imponerades särskilt av hennes kristallklara teknik och kraftfulla spel, hennes nyanserade ton, känsliga uttrycksfullhet och en eldfängd, magnetisk intensitet. Hennes framgångar betydde mycket för att höja standarden för pianospelet i USA och hade särskild betydelse för kvinnliga pianister. Mer information på sverigesradio.se/p2

Fannie Bloomfield Zeisler studerade fyra år för Theodor Leschetizky. Hon återvände sedan till USA och gjorde sin New York-debut 1885. Bloomfield Zeisler utnämndes till Amerikas största virtuos och kritikerna imponerades särskilt av hennes kristallklara teknik och kraftfulla spel, hennes nyanserade ton, känsliga uttrycksfullhet och en eldfängd, magnetisk intensitet. Hennes framgångar betydde mycket för att höja standarden för pianospelet i USA och hade särskild betydelse för kvinnliga pianister. Mer information på sverigesradio.se/p2

Fannie Bloomfield Zeisler studerade fyra år för Theodor Leschetizky. Hon återvände sedan till USA och gjorde sin New York-debut 1885. Bloomfield Zeisler utnämndes till Amerikas största virtuos och kritikerna imponerades särskilt av hennes kristallklara teknik och kraftfulla spel, hennes nyanserade ton, känsliga uttrycksfullhet och en eldfängd, magnetisk intensitet. Hennes framgångar betydde mycket för att höja standarden för pianospelet i USA och hade särskild betydelse för kvinnliga pianister. Mer information på sverigesradio.se/p2

Avital Zeisler is a world-renowned hand-to-hand combat expert, women’s empowerment coach and creator of The Soteria Method™. This is a unique practice of self-defense, fitness and self-discovery that has transformed the lives of women from all walks of life. Listen below to learn more! To hear Women to Watch™ Media’s interview with Avital and learn […]