Podcasts about timestamps2

Kaldheim Season, Episode 06: Magda, Brazen Outlaw The most dangerous mechanic in Magic? Fast mana. Always has been, always will be. Cards that produce bursts of mana are the rarest of the rare. Cards that do so repeatedly wind up on banned lists.Imagine our surprise, then, when Kaldheim introduced us to Magda, Brazen Outlaw. Cheap, repeatable Treasures on an aggressive tribal lord, with a free repeatable tutor clause thrown in? Wizards is playing with F.I.R.E. here. Yes, the Dwarf tribe has been massively shorted (they're Dwarves after all), but don't let the fat cats in Renton dissuade you. There's fistfuls of Treasure to be gained for brewers with diamond hands.Context is everything, of course. Whether recruiting Dwarves, tutoring Dragon or artifact payoffs, or unlocking obscure combos (Clock of Omens anyone?), one thing is certain: Magda is going to make us work for it. We've got four new lists to test and a half dozen more on the drawing board, so let's get to work! Like our content? Join our community at patreon.com/faithlessbrewing! Timestamps2:08 Magda Rules Notes3:47 Tap Outlets6:59 Are There Playable Dwarves?10:05 Dragon Payoffs13:56 Artifact Payoffs18:01 Mana Sinks20:22 Treasure Makers22:47 Clock of Omens Combo26:33 Aura of Dominion Combo28:09 Paradox Engine Combo30:49 Sketch 1: Magda Clock Combo (Modern) (3-2 league)35:50 Sketch 2: Jeskai Dwarf Tempo (Modern)44:38 Sketch 3: Boros Dwarves (Pioneer)49:49 Sketch 4: Temur Treasures (Pioneer)   

In this episode, we talk with Joel Chan, Assistant Professor at the University of Maryland. His involves the following quote: 'My research seeks to understand and create generalizable configurations of people, computing and information that augment human intelligence and creativity. I want to help create a future where any person or community can design the futures they want to live in.'In the pursuit of his research, he has stumbled into Roam and is dedicated to seeing its possibilities. Implementing a hybrid Zettelkasten and Zettel Question system, he has designed a system to achieve knowledge synthesis which is what we will be talking about in this episode. We covered:Joel's workflow, how he creates notes, Zettels and Zettel Questions Synthesis and the sum of all its parts: How do you integrate knowledge from different fields to create something new?Charles Darwin's notebooks, and Roam's competitorWhy is analog media so powerful?Enjoy!Timestamps2:49 Joel's note-taking system: Lab notebooks4:24 Using Evernote Premium and the cabinets5:55 Professors have their second brains in students and collaborators8:35 Discovering [[Stian Håklev (侯爽)]]'s PhD Roam workflow11:23 New version of Zettels: Zettel Questions13:56 The best insights only come from a 'single mind'16:40 Why is analog media so powerful?18:22 Charles Darwin and Note Excision20:06 Mixed media and Roam's challenges23:09 Roam's biggest competitor, and Richard Feynman thinking on paper24:38 Emulating Roam features on paper, and terrible analog media practices27:54 The meaning of synthesis and polymathy28:59 Engaging in greater knowledge synthesis with Roam30:44 The manifest function and latent function of institutions31:43 The 3 requirements for synthesis34:36 Multiplicity and how it allows for synthesis38:14 [[What does Roam mean to you?]]LinksJoel Chan's WebsiteVideo: Roam Tour #1: Professor Joel Chan- Zettelkasten and Evergreen Notes for Generative ThoughtStian Håklev (侯爽)'s VideoTinderboxSupport the show (https://www.buymeacoffee.com/normanchella)

With just a few days left before the athletes and crew fly out to the long awaited WSM 2020, I caught up with Colin Bryce to find out what we can expect from this years competition.Timestamps2:05 How difficult has it been to plan this years World's Strongest Man?7:00 The World's Strongest Man 2020 schedule13:20 The events and weights18:02 Will the competition be indoors or outdoors?19:12 Debating The World's Strongest Man format24:55 Why wasn't Trey Mitchell invited to compete?30:55 2021 Giants Live Shows38:51 Why do (some) people dismiss Mariusz Pudzianowski's achievements?43:54 Mark Felix and The Hercules Hold45:16 Who's refereeing WSM 2020?47:42 The Terry Hollands and Laurence Shahlaei rivalry49:03 Why DID Loz do so many squats in WSM 2013?51:52 Who's going to win The World's Strongest Man 2020?1:08:32 Athlete travel and covid testing1:10:18 Colin's 3 favourite strongmen of all time1:12:39 Was Bill Kazmaier banned for being too strong?1:21:45 Quick fire round - Colin quizzes Loz.

How do we find the leader within us, and why does it matter?Join Laura Gassner Otting as she hosts this episode of LGOtv with special guest, Dan Pontefract - Potential Seeker, Benevolent Behaviorist, Bald Guy.Timestamps2:10 - How do you get employees to from only 33% engagement to 90% engagement?3:26 - "Don't forget: there are always-in every organization a host of people who are awesome."4:50 - "How do we switch from training as event to learning as a lifelong curiosity?"8:10 - "Leadership is a daily action."14:10 - "When there's no empathy in leadership, we tend to lose the humanity of the situation thus we lose the employee."19:25 - Is COVID a phenomenal leadership opportunity?21:12 - "I hate the whole 'new normal' terminology."23:40 - Windshield Time is my best parenting time.24:55 - "I'm a hugger on hiatus."26:55 - Family Meeting is the most important meeting of my week.31:00 - How did you first get interested in leadership?32:30 - "I don't tell this story very often, and I might get emotional."35:39 - "Global and Worldwide in the same title? I'm in!"41:34 - "Being emotional is okay."45:30 - "The Declaration of Purpose: We're not here to see through each other, we're here to see each other through." 53:50 - "If you wanna win the hearts and minds of your team, you must care in your leadership."Linkshttp://www.leadcarewin.comhttps://www.instagram.com/dan.pontefracthttps://www.facebook.com/DanPontefrac...

In this episode, we talk with Matt McGann, who is the founder of Health Horizon. tracking upcoming health technologies as they develop in real time for companies, investors, and innovators as well.He is also the creator of Roam for Teamwork: covering multiplayer knowledge bases, where everything is connected and nothing is duplicated. How to set up Rome as a place where teamwork naturally builds a coherent repository of the organization's knowledge. So if you are interested in setting up a multi-player Roam for your team, this is a great resource for you. You can find this roamforteamwork.com.Starting off with a Ph.D. in Theoretical Physics at the Australian National University and getting into entrepreneurship, Mat is now working on Health Horizon, managing a team of four on a shared Roam Graph. So this episode will be all about processes, methods, product management and more, all on detailed Roam-specific processes. We are going to get technical In this episode.We talked about:Starting a podcast about academia and getting paid $10k for 5 episodesHow Mat stepped away from academic papers and focused on popular scientific breakthroughsThe mission behind Health HorizonMat's multiplayer workflow: queries to sprints, Sales CRM, tasklist management, pseudo-notifications and moreWhy multiplayer Roam is the inverse of singleplayer RoamAnd more. Enjoy!Timestamps2:30 $10,000 for 5 podcast episodes on academia9:20 Why is his website called Unlamed?11:23 [[Science Communication]], and losing interest in science13:52 Academic papers are more about accountability16:32 Making the jump from academia to entrepreneurship18:40 Barrier comparisons between physics and biology/medicine20:33 What happened to these promising medical breakthroughs? Health Horizon's story23:41 Who it's for: Health innovation, Roam Medical, etc.26:08 Discovering Roam by mistake during Christmas30:03 An Inverse graph, implementing Roam into [[Health Horizon]]31:58 Health Horizon workflow: The Attention page33:07 Sidebar shortcuts, tags and deliverables36:23 Splitting notifications into multiple types40:23 How [[Health Horizon]] runs sprints in Roam44:34 Pagination and standardization saves time46:13 Restructuring in Roam has little friction48:17 Using attributes to enforce structure and summarize50:54 Tracking new sales opportunities: an example54:56 Sales are a case by case basis, no templates56:39 Recreating Team Excel in Roam58:06 Mat's requests: notifications and dropdown1:02:50 Transcribing physical books and margins into Roam1:08:32 [[How would you describe Roam to someone who hasn't started using it?]]1:10:52 [[What does Roam mean to you?]]LinksMat McGann's TwitterHealth HorizonRoam for TeamworkUnlamed: The blog of Jamie Freestone and Mathew McGannSupport the show (https://www.buymeacoffee.com/normanchella)

How do you go from a trailer to the c-suite, and what do you do when another woman is the villain in your story?Join Laura Gassner Otting as she hosts this episode of LGOtv with special guest, Heather Monahan - Confidence Creator, Villain Leapfrogger, Boss in Heels. Timestamps2:10 - Where did your confidence come from?8:23 - "If I'm going to start out as a rookie, I'm going to start out as a rookie for myself. If I'm going to roll the dice on someone, I'm going to roll the dice on me."9:36 - "I used to be so frustrated because I'd go to board meetings with these great ideas only to be told I was too creative."12:30 - "I googled, 'speaker fees.'"16:35 - "I had so many things going, and so many of them failed."17:03 - "When you are a new entrepreneur, six months is a lifetime."19:18 - Tell us about that moment when you realized you had a villain that was getting in your way.23:39 - "She held a big check and said, 'If you sign this paper, you're gonna get this check,' and I pushed those papers back to her, I refused to sign it, I walked out, and I wrote a book about what had happened."26:00 - "I'll never regret walking out. She was smirking and smiling, and I thought there was no way she was going to fire me.... but she made an emotional decision that day that cost her her business."29:30 - There are very few moments in our lives when we hold all the cards, and even fewer when we actually realize that we do.35:50 - "You did this, and it worked. You did that, and it worked. That gives me confidence."37:02 - "If I put enough man-hours in and I have enough experiences to go to the points and that they worked AND I didn't die, then that will give me confidence moving forward." 40:35 - "We all have our own answers, we just have to start asking ourselves better questions, hold ourselves accountable, and take action."42:08 - How do you separate who is a villain and who is a hero?48:00 - "Ask this question, 'Is this person who is giving me advice right now- have they been where I want to go?'"Linkshttps://heathermonahan.com/https://www.instagram.com/heathermonahan/https://www.facebook.com/heathermonahanofficialhttps://twitter.com/_heathermonahan/https://www.linkedin.com/in/theheathermonahan/Confidence Creator Book

With 10 years and counting of making music together, let's get to know more about the humble beginnings, struggles, and successes of the wild sibling group – The Ivey's! I am joined by 4 out of 5 members of the band, unfortunately, Hugo (lead guitarist and banjo player) can't make it today. But I am delighted to be graced by the presence of Jessica, Jenna, Galen, and Arlen here on the show. With seven kids in the family and five of them in the group, their other sibling Julia, used to be part of the band as well, and their oldest brother Shannon is into farming, it is very evident that the family loves music so much. Their interest in music started with their dad who they always hear singing while they are growing up. Their dad also exposed them to trying different vocal harmony lines; eventually, they individually learned to play musical instruments - Jessica with piano, Arlen on guitar, Galen took drum lessons, and so from there, everything evolved into the music that they have today. To keep the creative flow going, the siblings put a lot of time and effort into discussing, planning everything out meticulously, and establishing the goals ahead of time, even scheduling the days when they have to go to the studio for recording. Luckily, they've got a studio a couple of miles away from where they live, and they consider this their second home. It is called Sonic Ranch Studios located in Tornillo, Texas. Over the years, they have gotten to know a lot of different musicians and artists who they've got the opportunities to do a collaboration with. One of them is Jerry Ordonez, a fantastic music engineer who co-produced their last two projects, Leslie Johnson played the bass for some of the recordings, Michael Ways recorded cello with them and many other musicians. Democracy of siblings in a bandAs with all relationships, disagreements cannot be avoided, especially with The Ivey's because not only are their siblings but bandmates as well. Their mindset is really to try to be always focused on their goals and continue moving forward, always trying to remember that it's not one person against the other. It's more about having different ideas and coming together for the best possible option. They will always be a family and have each other. Get to know more about the members of The Ivey's: GalenGalen is the drummer of the band; he graduated just last December with a film major. “Running Wild” is one of the first music videos he directed with his siblings. He is now in charge of the music video direction and post-production. Jenna Jenna is 23 years old, graduated just last semester with a degree in theatre arts. She was helping the band to write songs even before she joined. She usually collaborates with Arlen when conceptualizing and writing songs, and works with Galen when filming their music videos. JessicaArlen tagged Jessica along when he needed a pianist and a singer. At first, they were just doing cover songs together, then Arlen started bringing in original music, and the rest is history. When Jenna and Galen joined the band, and the group recorded “Colors of Honey”, layers upon layers, getting down the piano, guitar, vocals, and hearing it all together, was when Jessica had this epiphany that these have brought The Ivey's sound to where it needed to be and completed it. ArlenHe is the second among the seven Ivey siblings. He is the guitarist, “road manager”, and one of the songwriters of the band. Jenna and Arlen have written songs together; they sometimes write songs out of dreams, sometimes they work together and lead each other to a path, and it fits well. Something magical can happen with songwriters that are connected to each other and constantly working together. Arlen is not only the “spokesperson” of the group but he is also in charge of the bookings and schedules of their shows and tours. Thoughts about their parentsTheir dad is a firm believer in the power of art. Their parents have been so encouraging now, and as they were growing up. They are so proud of what The Ivey's have accomplished, and they are no doubt their biggest fans. Want to know more about The Ivey's?Click the links below to learn more about their music and future projects. Timestamps2:12 Humble beginnings of The Ivey's 5:00 Listen to “You've Got Something” by The Ivey's 9:33 How do they keep the creative flow going 11:25 Recording process 14:22 Listen to “Running Wild” by The Ivey's 17:41 Get to know more about Galen 19:33 The democracy of siblings in a band 22:27 Get to know more about Jenna 24:01 Get to know more about Jessica 24:47 Songwriting Inspirations 30:04 Listen to “Colors of Honey” by The Ivey's 36:55 Galen's experience being on the road with the band 39:54 Arlen's role on the band 42:28 Listen to “Once an Eagle” by The Ivey's 47:22 The epiphany of Jessica about the sound of The Ivey's 49:08 Collaborations with other musicians 51:07 Thoughts about their parents 54:34 Connect with The Ivey's 55:13 Listen to “Connected” by James Kevin O'Connor Quotes“I would say what we try to do, is, we try because at the end of the day, you have to focus on the fact that you're both trying to get to a goal, and you both want to do what is best for the band.” “We're always going to have each other. So that also makes it easier because this is a passion project. And we're all working together for the good of it and trying to convey something and capture a bit of magic with that, so with that focus, it helps because you always get back to that and disagreements have to be resolved, because you want to continue moving forward, and you love each other. You want it to be a positive environment.” “It's important to be educated about music in general. But the sky's the limit with creativity and how you can apply your own creative juices to the subject constantly and keep learning new ways to do it all the time.” Connect with The Iveys Website - www.theiveysmusic.com Youtube - https://www.youtube.com/channel/UCDQv2iL6DYLU06B-gNr9Ypg Spotify- https://open.spotify.com/artist/4DfWZliaM2iPkHWyyeNz0j Selected links and mentions Beatles Simon & Garfunkel Bob Dylan Johnny Cash The Avett Brothers The Eagles The Lumineers First Aid Kit  Jerry Ordonez AC/DC Metallica Leslie Johnson Michael Way - a symphony orchestra

Mary Kelly is the author of the upcoming book Me Next.In this interview she discusses how you can make the most out of your career opportunities during the pandemic. She also talks about how you can light a fire under your kids or those around you.TIMESTAMPS2:30 why so many CEOs only last 18 months5:50 opportunity for young professionals accelerated by pandemic10:30 asking for opportunities while working from home12:30 start a virtual book club at your company15:00 what to do if you haven’t been invited back to work18:20 social media and self-improvement21:45 key pandemic mindset shift needed to capitalize on opportunities26:20 how do you light a fire under someone?32:00 finding career directions including alternatives to college35:00 where to find Mary onlineConnect with MaryGet Mary’s “5-Minute” resources https://productiveleaders.com/5daybusinesschallengeRead Mary’s books https://productiveleaders.com/storeGet coaching and more https://productiveleaders.comFollow Mary Kelly on LinkedIn https://www.linkedin.com/in/drmarykelly=============Allison DunnExecutive Business CoachDeliberate Directions + Executive Business Coaching + Training Center3003 W Main Street, Suite 110, Boise ID 83702(208) 350-6551Website https://www.deliberatedirections.comLinkedIn https://www.linkedin.com/in/allisondunnPodcast https://podcasts.apple.com/us/podcast/deliberate-leaders-podcast-with-allison-dunn/id1500464675

Today's guest is Kahlil Corazo, who is building Project Accessible Genomics, a playbook for deploying genomic pathogen surveillance in the global South. He is also creating training materials on using Roam for project management, as well as Fabricating Serendipity, connecting Roam individuals to each other, and see its results.The longest episode so far in RoamFM, we talked about: Project Management and how startups can use RoamThe Idea-to-Reality production stack, and the Rider and the Stallion ModelFabricating Serendipity between RoamansBreaking down the Business Model Canvas using RoamPossibilities in the field of genomicsIncluded as well are my own reflections on the podcast so far. Enjoy!Timestamps2:14 Fabricating serendipity: The podcast and RoamStack4:16 Masterminds and Discovering Roam7:08 Serendipity happened because of that simple meetup9:02 Training teams for project management through Roam13:38 New ways for online education through projects20:16 The Rider and the Stallion Model22:53 Our relationship with passions and emotions are political24:59 Taming the stallion through Roam, workflows30:35 Morning pages and written meditation33:15 Maker Manager Days and different stallions38:17 Focus on the problems because you want to fix problems39:24 Systems versus Goals44:18 The Roam Business Model Canvas46:44 Combining Zettelkasten and the Business Model Canvas47:51 Validating ideas in the field of genomics52:41 Making genomic pathogen surveillance accessible55:23 Roam trains you to think, Re: Stian's episode59:21 Use Roam to find an area that just fits you1:01:28 Contemplating the future of Roam Research (startups, features)1:04:53 [[How would you describe Roam to someone who hasn't started using it?]] and [[What does Roam mean to you?]]1:06:18 Explaining Roam as a power tool for thinkers1:13:52 Interesting answers in describing Roam1:21:55 Incremental changes to my relationship with Roam1:25:21 Generating ideas through the Art Oracle DeckLinksRoamFu TwitterKahlil Corazo's TwitterRoamFu Thread ListRoam and Your Idea-to-Reality Production StackSupport the show (https://www.buymeacoffee.com/normanchella)

Ezyvet is the software that improves the workflow of vets worldwide helping looking after our pets when they're not well. CEO Hadleigh Bognuda shares the origin story of Ezyvet through to today where their software supports clinical data across the workflows of 40,000 users globally. TIMESTAMPS2 mins 5 secs The initials barriers Ezyvet faced getting vets to change their software and how Ezyvet overcame them through showing vets how the software helped vets achieve things medically.4 mins 20 secs The origin story of Ezyvet and the excitement Hadleigh felt when he knew he change the vet workflow and solve the problem with software rather than build software to solve a market opportunity.7 mins 25 secs How the business got started with specialist referrals (emergency vets, internal medicine, surgeons, urology, rehab therapy) that could provide a better level of animal care and how those hospital referrals brought scale to Ezyvet.12 mins 7 secs Discovering best practice and what does great technology look like in the vet space.14 mins 45 secs The importance of ecosystem partners and how having data flow between platforms it helps in the sales process. 15 mins 36 secs What worked getting in to the United States through one or two very large practices.23 mins 14 secs Clinical data, financial data, patient data and the analysis that is possible across 1,500 hospitals and 40,000 users globally.24 mins 45 secs The limitations of AI for brand new software products attempting to compete against an established player like Ezyvet.27 mins 45 secs Customer centric design, getting vets to use all the software features, the change process and getting the outcomes through grit and determination and why it's not easy... but it's worth it.32 mins 51 secs Voice recognition through Ezyvet to import dictation and support dictation scripts so that vets can create their own workflows verbally. 35 mins 52 secs The organic approach to market building in the United States, deciding to setup in Dallas Texas and the difference with Ezyvet versus the approach of other Kiwi software companies at growing to 140 employees with 80% of the business coming from US clients.41 mins 8 secs Why the New Zealand difference with software is being able to hire Kiwi software engineers that are customer facing who can get results quickly.42 mins 7 secs Product centric software building vs being a sales and marketing company and the product trails behind. 43 mins 46 secs Being humble, being inclusive and getting better government support that can help software companies with their operational support.Ezyvet

In this episode, we talk with David Crandall, a software architect and fractional CTO. As someone involved in Data Architecture since the mid-nineties, he has been obsessive with note-taking, having done so for 25+ years(!). Roam fits the bill for writing all his thoughts!We talked about:The Dark times: how he found Roam, moving abroad with 26 luggage bags and moreDavid's workflows: Meeting notes, habit tracking and anti-productivityWhy he dislikes non-contextual metadataPredicting the future of Roam from a software architect's perspective, and #roamcultEnjoy!Timestamps2:28 25 Years of Note-taking and discovering Roam 5:40 What caught his attention, and the Daily Notes page8:52 Transferring all his analog notes in9:40 Moving a family of six to Cozumel, Mexico13:12 David's workflow, and learning Roam in quarantine17:02 Meeting notes: David's process for turning nouns into pages20:20 Non-contextual tagging and why David hates it24:12 Finding value from graph overview + suggestions26:37 How David uses Roam to track his habits32:02 Being anti-productive34:06 David's main Twitter account and Minecraft36:18 Future Roaman Jrs.38:21 The future of Roam and David's accurate prediction42:09 The way we interact with Roam will change46:14 The potential of #roamcult in this future51:29 Networked social media, Visa and threaded conversation54:30 What scares David about the hive mind concept55:29 Describing Roam as a Jarvis [[How would you describe Roam to someone who hasn't started using it?]]57:28 [[What does Roam mean to you?]], Roam's use in counseling, therapy, and vulnerabilityLinksDavid's TwitterDavid's WebsitePredicting the Future of RoamSupport the show (https://www.buymeacoffee.com/normanchella)

David Percy, Founder of Pertronic has been interested in technology and manufacturing for 4+ decades, turning his hobby into a substantial New Zealand business employed over 100 Kiwi's. TIMESTAMPS2 mins secs Why David Percy does what he does.3 mins 14 secs How the increased availability of electronic components and how that has helped upgrade the display of building fire protection systems. 6 mins 26 secs How smoke detector technology has improved and how that helps the fire prevention systems that Pertronic makes.8 mins 1 secs The buildings and infrastructure that Pertronic protects including large car traffic tunnel systems that protects risk against tunnel fires. 10 mins 14 secs Winning deals in Australia and the benefits of having local people on the ground across Australasia. 11 mins 22 secs 34 years in the industry and how building regulations drives the fire protection systems.13 mins 42 secs The advantage of being local through customising equipment in a way that multi-nationals are reluctant to do and how a small market for the UK is massive for New Zealand. 15 mins 30 secs The Pertronic team of 157 people across NZ, competing for talent and the advantage of being based in Wellington for computer scientists.19 mins 35 secs Building bigger premises after the existing production building was bursting at the seams.21 mins 35 secs The importance of testing. "It's got to be bulletproof."25 mins 16 secs Why Pertronic focusses on fire detection and evacuation warning systems not smoke alarms or the evacuation plans.27 mins 1 secs David's safety message about fire and why it's so dangerous when we sleep.31 mins 22 secs Improving the regulatory environment to get the fire brigade intelligence on the fire before they leave the fire station. LINKS MENTIONEDPertronic

Beautifully simple websites by Rocketspark. Kiwis are DIY’ers and that often applies to websites too. Rocketspark makes websites fun again and Founder Grant Johnson shares how the restrictions of Covid-19 has resulted in a resurgence in businesses wanting to reflect what 2020 Kiwi consumers expect, the customer stories that speak to the impact Rocketspark has been having and why Grant gets a kick out of helping business owners have a better life.TIMESTAMPS2 mins 40 secs Using lockdown to focus on marketing and website development. 3 mins 23 secs The productivity that digital brings and the scheduled ordering feature Rocketspark built for takeaway ordering businesses.4 mins 22 secs Nick at Elspeth bakery and selling out a whole day’s bake in less than two hours thanks to ecommerce and the pipeline certainty that has helped his sisters bakery reduce waste.5 mins 13 secs Connecting up with delivery systems, stock management, book-keeping and online booking to make digital more than just a brochure.5 mins 33 secs Setting up Timely for better bike scheduling at a bike repair store. 7 mins 22 secs The importance of storytelling with digital and how technology can actually be simple.9 mins 50 secs Riding the wave of manufacturers going direct to consumer and what’s happening overseas during Covid.16 mins 8 secs What Grant Johnson saw in New Zealand when we returned to New Zealand and why ecommerce should be a progression of development rather than a massive upfront investment. 19 mins 55 secs Solving more interesting problems as your ecommerce business grows, why capturing the customer insights is so important and the Layby story. 23 mins 31 secs ‘Green valleys not Silicon Valleys’ with the Rocketspark team of 17 hailing from Cambridge, New Zealand. 24 mins 26 secs What attracts software talent to Rocketspark and what keeps them.26 mins 26 secs The talent of New Zealand software developers and how XeroCon is a showcase of what Kiwi software coders are building. 29 mins 44 secs The marketing software stack, the first two SaaS software purchases of Dropbox and Xero… and what Quotient software does for businesses.32 mins 40 secs What’s coming with Rocketspark and the new lightning bolt feature that guides Kiwi businesses by creating the SEO text for you to automate key pain points. 36 mins 40 secs We get techy with search engine optimisation.41 mins 58 secs Helping clients keep search rankings when you’re migrating your site.49 mins 10 secs The rule of seven (or 13?!)50 mins 16 secs The race to digitise and why Rocketspark’s purpose is getting a kick out of having a better life.52 mins 31 secs Hiring more developers as Rocketspark grows through 2020. LINKS MENTIONEDRocketspark - Online Store BuilderThe integrations Rocketspark supportsSearch Engine Optimisation Guide for Rocketspark SEOHow to build a website click by click

Toby Litten is the Chief Exec and Founder of Parkable - for parking that doesn’t suck. The built environment is only just starting to adopt technology and that creates an opportunity for Parkable. TIMESTAMPS2 mins 35 secs The problem with inefficient car parking and why tickets, towing, fines and being late for meetings is impacting on city design and our way of life in a way it doesn’t need to.4 mins 53 secs The technology that enables park sharing when their not in use either within a company or for public use.6 mins 8 secs How Parkable works for employees for businesses like KPMG and Datacom in New Zealand and the benefits of knowing in advance when company carparking is going to be available including accessing the car parking building by your phone. 8 mins 32 secs The moment of madness that led to Parkable being created by Toby LItten and that the opportunity was commercially big enough to get started with their team of three including a developer and a sales machine.9 mins 55 secs Development is a core advantage for Parkable and that’s kept in-house and in New Zealand. 10 mins 32 secs Getting approved by Apple early on and the complexities of parking allocation and creating interactions between the virtual world and the real world.11 mins 54 secs Why offshore people are looking for best possible solution and you have to fight to win whereas in New Zealand there’s a home court advantage with a genuine desire to support local to refine and test the Parkable product. 13 mins 33 secs Why the cost of asphalt varies throughout the world, the ROI of carparking asphalt as a utility and the trend of real estate values for carparks that’s growing faster than other forms of real estate. 15 mins 44 secs Being first to market… and then discovering competitors in both public parking and private parking around the world. 16 mins 40 secs Staying in front by making sure Parkable has the best product and why keeping the software development in house enables that.17 mins 47 secs The culture of carparks at work and how Parkable has removed an estimated 2,700 carpark arguments to date!19 mins 55 secs Why it’s all about growth in Australia in New Zealand right now while getting started in North America and China. 20 mins 22 secs Getting started as a building manager or facilities manager. LINKS MENTIONEDParkable

Welcome back to the Drunk Destiny Podcast! This week we had our good friend Haaaterade join us for the show! Haaater is a fantastic friend, Sherpa, streamer, and all around great guy. Check out his all of his socials and catch him live on twitch weekly! Twitch: https://www.twitch.tv/haaateradeInstagram: https://www.instagram.com/_haaaterade_/Twitter: https://twitter.com/_haaaterade_ This week we spent time covering Halo Infinite, TennoCon, the TWAB, and the lore book "Duress and Egress". We also spent some time coming exploring the possibilities of what comes next in Beyond Light. As always thanks for listening! Cheers, Guardians! ___________________________________________Timestamps2:38 - This weeks guest: Haaaterade13:20 - What are we drinking today, chief?22:44 - Gaming and entertainment news (Halo Infinite and TennoCon)46:37 - TWAB and Prophecy Dungeon 1:12:20 - Duress and Egress (Season of Arrivals) 1:51:05 - Questions (Eyes of Emissary) ___________________________________________Drunk Destiny: Give us your feed back, please let us know if we are terrible. Email - DrunkDestinyPodcast@gmail.com ___________________________________________dizzy:Twitter - https://twitter.com/dizzy_dlo Twitch - https://www.twitch.tv/dizzydlo __________________________________________Dumpy:Twitter - https://twitter.com/dumpsterbonfireTwitch - https://www.twitch.tv/dumpsterbonfire

Ironclad Pan co-founder Kate Slavin and chef extraordinaire Felicity Morgan-Rhind who creates the recipes for IronClad Pans joins us on this episode to discuss why the classic cast iron pan is the way forward for Kiwi cooks. TIMESTAMPS2 mins 1 secs Why cast iron is durable and lasts forever unlike teflon pans.3 mins 18 secs Why Ironclad Pan’s come unseasoned and giving customers the option to season their own pan. 6 mins 53 secs Introducing Felicity Morgan-Rhind and what you can do with an Ironclad Pan that you can’t do with teflon pans. From baking tarts and brownies… making beetroot tart tartin... and why caramelised onions and bacon are amazing for seasoning your pan.10 mins 14 secs Talking Ironclad Pan recipes after giving a pan to chef Peter Gordon. 11 mins 43 secs Kate shares the story behind starting Ironclad Pan and her goal to make peoples lives better and how she put her graphic design expertise to use.12 mins 35 secs Prototyping of making the pan in China and why it didn’t make sense to go through with production.14 mins 26 secs The hand poured and hand made process of making an Ironclad Pad and where the value lies for the business and for Kiwi cooks.18 mins 51 secs The digital recipe vault that creates the ability to share family recipes. 22 mins 20 secs Is the Ironclad Pan designed for food service or home cooks?24 mins 27 secs Why the market focus in primarily New Zealand in line with their sustainability values.27 mins 44 secs Purchasing an Ironclad Pan and favourite recipes including stuffed fennel bread and self saucing lemon pudding available on the Ironclad Pan website.33 mins 08 secs How Jo complements Kate’s skill in the business to keep on top of the numbers and social media.33 mins 30 secs Felicity’s Father’s Day recipe.

In this episode, we're talking with a member of the #roamcult who uses Roam as a lab book.Cherry Sun is a second-year Ph.D. student based in Auckland, New Zealand. She's studying a stem cell population from the human placenta and its potential role in babies that are born dangerously small ([[Fetal Growth Restriction]]).As someone who is doing multiple experiments at the same time, Cherry has been finding ways to capture thoughts, record measurements, and results, and to collect all of them in one graph and database for her to make all the connections and Roam fits the bill.We talked about:Cherry Sun's origin story: How she went from pen and paper to Notion to Roam. Using Roam as a lab book, for experimentation ad stem cell researchPredictions in using Roam for collaborative research in her fieldEnjoy!Timestamps2:33 From Notion to Roam for recording experiments5:03 When the square brackets started flying6:18 Searchability and changing the way we write7:37 How do you make your notes searchable?9:06 Having a running timeline of active cultures organically generated11:59 "The date is the smallest metadata you need"13:51 Bullet journals and paper and pen writing15:25 The power of work-life separation17:42 Handwriting is too personal for Cherry20:11 Function over creation, and having intent with Roam22:35 Cherry Sun's thesis on [[Fetal Growth Restriction]]25:03 Cherry's Roam Thoughts and her long-time project28:47 "This might form a connection somewhere down the line"30:45 Pitching Roam and [[Thought loss anxiety]]35:26 The future lab book: Roam for collaborative research40:31 What does Roam mean to CherryLinksCherry Sun's TwitterUsing Roam as a lab book and more: My journey to becoming a more organized researcherView the full notes on the public graph!Support the show (https://www.buymeacoffee.com/normanchella)

Dr Sandra Clair is one of New Zealand’s most highly qualified plant medicine experts, a medical anthropologist (M.A.), and the founder of New Zealand’s leading traditional plant medicine company, Artemis. In this episode we delve into the hidden properties of New Zealand's high potency thyme, the benefits of Rongoā Māori medicine and why New Zealand's lack of regulation is holding back our natural plant medicine exports. TIMESTAMPS2 mins 35 secs What is plant medicine, it’s 2,500 year old history and how it branched out and gave birth to pharmaceuticals. 3 mins 47 secs New Zealand’s biosphere and why it’s ideal for producing uniquely Kiwi plants.4 mins 55 secs Dr Sandra Clair’s origin story. 6 mins 4 secs The discovery of thyme in Central Otago and what makes it different from other herbs she had harvested in Europe.8 mins 45 secs What Dr Sandra learnt about thyme through her medical thesis, the specialised knowledge of Rongoā Māori and how 20th century colonial medicine disrupted this knowledge. 12 mins 5 secs The discussion around opening up medicine and allowing people to choose the medicine that is right for them. 13 mins 38 secs Why a pharmaceutical only model creates gaps and inequality in healthcare and the need to decolonise medicine. 14 mins 27 secs Does plant medicine really work?15 mins 21 secs Why plant medicine doesn’t have the same side effects.16 mins 47 secs Why plants have more than one action and can be effective against more than one symptom.19 mins 32 secs How the Artemis range came about to solve common family health complaints. 22 mins 35 secs New Zealand is the only country in the OECD that doesn’t have regulations around plant medicines which is holding New Zealand back against countries like Australia in exporting to China. 25 mins 4 secs The gap in regulation and the role for government in updating the Medicine Act to include natural medicines. 28 mins 41 secs Choosing plant medicine as a career and how a Swiss story of growing up in the foothills of the Swiss Alps where people died of old age not illness influenced Dr Sandra Clair.31 mins 29 secs The existing evidence based research on plant medicine. 35 mins 7 secs The 500 year old book of medicine that Dr Sandra was given by a nun she apprenticed from.LINKS MENTIONEDArtemis - Traditional Plant Medicine

Joshua and Ty discuss the Canucks lineups and X Factors for the series against the Wild. They have a kraken good time talking about the new NHL franchise Seattle Kraken, Ty loves to bet on sports and Joshua has had enough of Kepa Arrizabalaga and more! They also talk to Matthew Zator of The Hockey Writers, Overtime Heroics and The Canucks N Pucks Podcast.TIMESTAMPS2:30- Our ideals lines for the Canucks heading into the series against the Wild13:44- X Factors for Canucks in the playoffs18:15- Seattle gets Kraken on hockey26:02- Baseball is back and Bro Bichette34:33- Ty loves betting on sports38:25- Joshua has had enough of Kepa Arrizabalaga42:00- What we would do more of once the pandemic ends45:54- Matthew Zator joins the show1:04:55-  The Best and Worst of Twitter, Question Period, and we plan to do Canucks post game livestreams on Periscope

Our guest in this episode today is Robert Haisfield, Founder of Influence Insights, as well as the behavioral product strategist at Spark Wave. Focusing on behavior design and gamification, he applies his knowledge to tech products better accomplish their intended goals. We talked about:Rob's note-taking origin story, from standup comedy to behavioral science papers and consultingThe exploratory behavior of people, what they expect from entering digital gardens and public RoamsWorkflows, usages of Roam, in particular 'pruning' your database for quality useEntry points to one's Roam to accommodate for different readersEnjoy!Timestamps2:20 Writing down everything, note taking and standup comedy4:38 Research through Notion, Bear and now Roam8:14 How Rob found Roam, and older Notion workflows111:34 Testing Roam out with projects, and note-taking hygiene13:49 Overwhelming graphs, Bear vs. Roam17:37 Switching from a keyword approach to an evergreen note approach20:13 Roam's accessibility for non-Roam users...there's none23:36 Higher bar on a public Roam, articulating ideas26:14 Exploring 2-dimensional navigation and Andy Matuschak's notes (follow along!)29:52 "I love getting lost" The fun part about exploring hypertext34:52 Expressing through outlines and blocks, and the value of a digital garden36:18 The different ways people search for things37:48 The open notebook, Rob's hypertext40:12 Hypertext adventures, and behavioral economics sets up a choice architecture42:33 Entry points, and Obsidian's graph view47:59 Rob's future projects and tips for starting Roam53:41 How would you describe Roam to someone who hasn't started using it yet?54:36 What does Roam mean to you?LinksInfluence InsightsSpark WaveRob's TwitterRob's Public RoamVIDEO: Rob Haisfield's Tour of Roam Researchhttps://www.youtube.com/watch?v=HO_qvM-URHYVIDEO: Chatting with Glue - Close reading / Analysis / Note Takinghttps://youtu.be/NMzr-qsv188Andy Matuschak's NotesVisit the RoamFM Public Graph for more info!Support the show (https://www.buymeacoffee.com/normanchella)

Victoria and Carl Uren are the founders of True Fleece heralding a return to merino for parents of kids that want a better alternative to plastic polar fleece for school uniforms. True Fleece is made from natural merino with not a single synthetic fibre in sight. TIMESTAMPS2 mins 23 secs The origin story of making True Fleece merino jerseys.4 mins 38 secs What the True Fleece range delivers on through function and simplicity.7 mins 36 secs The consistence quality of merino fibre that True Fleece ensures and the importance of a low 18 - 19 fibre micron count. 9 mins 27 secs How making merino jerseys for their children morphed into a merino jersey school uniform business. 14 mins 3 secs The move away from synthetics plastic polar fleece clothing to natural New Zealand Made merino outer layers for school children.16 mins 57 secs The time and effort in building a brand from unknown to findable and beyond.18 mins 42 secs The secret brand sauce that Kate brings to True Fleece. 25 mins 21 secs Looking at the customer experience. How True Fleece have adopted experiences they like. 27 mins 25 secs The renaissance of New Zealand Made during and after Covid-19.32 mins 47 secs Choosing the right international partners to sell True Fleece overseas.36 mins 33 secs Making garments that have a purpose, and Carl’s recommendation on where Ryan should start shopping https://www.truefleece.co.nz LINKS MENTIONEDTrue Fleece

Clint Bolderston shares what it takes to get delicious dog treats and food to discerning doggo's throughout New Zealand. If you want your product on supermarket shelves, this episode is a must listen.TIMESTAMPS2 mins 12 secs What dogs want to eat and what the science says.4 mins 26 secs The inception of Wairarapa Farm meat in 1973 and New Zealand’s first cooked dog roll.6 mins 16 secs Cracking the grocery code to get ranged on supermarket shelves.8 mins 57 secs The product lifecycle and why most products have a lifecycle from uptake through to decline.11 mins 40 secs Conservation and taking the pests out of the bush for meat recovery while providing work in trapping and hunting.14 mins 44 secs Getting the products to market through demo’s, pet shows, events and getting the product into people’s hands to give to their dogs to ‘try before they buy’.19 mins 57 secs Getting into the dog roll business. How Clint got started.24 mins 11 secs Relocating a factory. 27 mins 10 secs Getting the packaging right and incorporating the ‘natural’ and ‘New Zealand Made’ attributes. 31 mins 3 secs Growing the domestic base alongside exporting to the United States. The challenges of refrigerated travel for dog roll, the focus on dried dog treat and the opportunities of private label export work. LINKS MENTIONEDSuperior Chunky

Barry Hantz is part of a multi-generational honey empire based in South Canterbury. In this episode we talk about the changes the honey industry is going through, how the health of bees is being prioritised, what it's like to work in the honey industry AND what it takes to become a confident beekeeper.TIMESTAMPS2 mins 53 secs Running a multi-generational honey business.6 mins 12 secs How farming practices have changed the honey hive industry in South Canterbury.10 mins 12 secs The health of bees.13 mins 21 secs The Trees For Bees Project that is keeping bees happy.15 mins 7 secs Breeding queen bees.19 mins 45 secs The working week at Hantz Honey. 21 mins 19 secs Getting into Mānuka honey as Clover Honey bulk price has fallen to cost of production.25 mins 41 secs The taste difference in honey produced in the South island vs the North island.28 mins 2 secs The exporting story. 32 mins 28 secs NZ Made honey vs honey produced overseas.35 mins 22 secs Balancing peak season with low season.40 mins 39 secs What it takes to become a confident beekeeper. Hantz Honey

Sharlene shares the depth of Melora’s operation from PhD scientists developing brand new essential manuka oil with a proven efficacy, ensuring that Melora gives back to the landowners through the Fairshare programme and the fascinating origin story of Melora as a family business including the ‘Melora’ name.TIMESTAMPS2 mins 36 secs The origin story of Melora Honey and what deer velvet has to do with it!5 mins 1 secs What convinced Sharlene to get in to the family business and put her leadership training to good use.5 mins 38 secs Why Whakatane and the East Cape matters to the Melora story.8 mins 20 secs The science based approach to honey and the role for their in house scientists.10 mins 15 secs New Product Development, the manuka skincare range and the new product launch of essential manuka oil unique to the market.12 mins 24 secs Manuka oil for export and educating wholesalers and distributors globally.15 mins 48 secs The FairShare Programme and how it recognises that the honey is a taonga and contributes back to the Iwi. 18 mins 17 secs Training to become a beekeeper.21 mins 13 secs The provenance of the brand name ‘Melora’ and the importance of the people and the land. 24 mins 15 secs Developing and launching products during Covid-19. 24 mins 56 secs NZ Made and its ability to put trust into manuka honey products domestically and internationally. LINKS MENTIONEDMelora Essential OilsNZ Manuka Group

Sarah Barclay talks about how AJ Park helps Kiwi businesses protect their intellectual property from the very start. TIMESTAMPS2 mins 35 secs The two types of intellectual property. 1) Registered intellectual property like patents, trademarks and design registrations.2) Unregistered intellectual property you get automatically like copyright and trade secrets.3 mins 32 secs The reason for registering your intellectual property vs keeping it as a trade secret.5 mins 43 secs What patent pending means versus patent accepted means and the length of time it takes to get a patent (some countries are up to 10 years!)6 mins 49 secs What happens after applying your patent application and why you can start commercialising your invention straight away.7 mins 48 secs When to engage an intellectual property expert. Pro tip: EARLY…even concept stage.9 mins 5 secs What makes an idea patentable?10 mins 30 secs Why New Zealand inventor John Burling relies on AJ Park to patent his inventions.13 mins 15 secs The 10% percentage rule fallacy and why patent research is more reliable.15 mins 52 secs How to get patents via patent attorney’s around the world. 18 mins 3 secs Can artificial intelligence create patents and if so, who owns it?21 mins 45 secs Why you need a science or engineering background to become a Patent Attorney.25 mins 8 secs Patent infringement. The process.26 mins 50 secs The use it or lose it rule with patents. 27 mins 22 secs Why you probably have more intellectual property in your business than you realise.SITES MENTIONEDAJ Park Sarah Barclay

James Burns reckons he sells the most boring building product in the world...downpipes. But, without them done right, the aesthetic of the building can fall apart.Ryan has a chat to James about what makes Freeflow Pipes different. They provide downpipes in any colour and in a variety of materials to suit the design of the building.TIMESTAMPS2 mins 48 secs The need3 mins 43 intro The invention8 mins 15 secs What designers and architects want from their downpipes12 mins 47 secs Why communication and product education is the constant job14 mins 12 secs How the company overcame people challenges 25 mins 40 secs The feelings and emotions James felt during lockdown29 mins 36 secs Keeping the money flowing between suppliers and customers37 mins 32 secs Why James is optimistic about the future of construction42 mins 17 secs Making our country and planet last longer LINKS MENTIONED Freeflow Pipes

Timestamps2:00 Context: Marc Andreessen’s essay, It’s Time to Build5:45 Further context: Why Software is eating the World11:00 It’s Time to Build - Things aren’t being built, coronavirus is showing that we can build faster, stagnation,18:00 Why is everything moving so fast in the world of bits, but not the world of bricks? Lack of desire, inertia20:30 The politics of the post22:00 What the opportunity for non software companies looks like25:00 Short term responses to Covid-19 vs jobs of the future30:00 Critiques of the Marc Andreessen’s post33:45 Ezra Klein’s response - the problem with the current political setup, inertia and vetocracy39:00 Building in a world of atoms - sustaining vs iterative42:30 Why do we have Twitter and no flying cars?49:00 The need to create mechanisms for safer bet investments that are better for society52:00 Allowing for failure in the world of atoms57:00 Creating new priorities and venture building1:00:00 Where will these new priorities come from?1:04:00 Does he mean it when he’s challenging the left to prove a superior model?

Kiwitax is a New Zealand accounting firm that puts their clients first and while many accounting firms may say this, there is a profound difference in how Kiwitax operates that has supported their organic growth over the last 20 years.In this episode we explore the difference between Kiwitax and traditional accountants, what businesses are struggling with through Covid-19 and how their consulting team is helping and why Kiwitax will always keep their operations in New Zealand.Timestamps2 mins 11 secs What Kiwitax does6 mins 01 secs Kiwitax vs traditional accountants.8 mins 11 secs Clients demand for cash flow forecasting for banking loans.14 mins 38 secs The impact of Covid-19 on business.19 mins 36 secs Why Emma enjoys Kiwitax accounting.25 mins 22 secs Why Kiwitax never added offshore staff

Florence Health is a much overdue health solution for patients in doctors waiting rooms and New Zealand hospitals. The solution is already delivering lower wait times at the doctors, social distancing compliant waiting rooms and enhanced clinical experiences because patients are more empowered through the choices available to them.Listen to Michael Greenstein share the opportunity for better health outcomes in New Zealand and the tech export opportunity that could contribute significantly to New Zealand's future.TIMESTAMPS2 mins 43 seconds How Florence Health solves increased demand on healthcare.4 mins 37 seconds Helping DHB’s doing more with less.7 mins 50 seconds The benefits for clinicians in bettering the patient journey.10 mins 49 seconds The waiting room experience, perceived and real stress.14 mins 55 seconds Exporting Florence Health integrated solutions to overseas countries. 16 mins 22 seconds Running a health business from Hawke’s Bay. 20 mins 11 seconds Complexities unique to healthcare like data protection and privacy. 22 mins 32 seconds Covid-19, telemedicine and the changes coming up for patients and doctors.24 mins 28 seconds Why governments should back kiosks at the reception of all New Zealand doctors.27 mins 22 seconds The origin story of Florence Health as a spinoff from Luke Irving’s tech business Fingermark Global. LINKS MENTIONED: Florence Digital https://www.florence.digital

In this episode, we had a chat with Suraya Zainuddin, Founder of the Malaysian personal finance blog Ringgit Oh Ringgit. She's created a sustainable career for herself as an independent freelancer, consultant and thought leader in Malaysian personal finance! Really inspiring.We talked about:How she started this journey (she said it was an accident) to becoming a freelancer,Sharing her techstack and writing flow, and moreThe pressure of comparison, by looking at the gripes of someone with a 9-to-5, and a negative bossMental health of a solopreneurThe future of remote work according to SurayaSuraya Zainuddin is the freelance writer, the independent, and a thought leader on Malaysian personal finance. She is the AntiFool. Let's get right into it!Timestamps2:51 Answering the question "What do you do?"4:08 Suraya's niche career "was an accident"7:29 The skills someone need to freelance right now10:20 What Suraya learned about herself taking this leap11:47 Why she feels guilty about being independent15:16 Suraya's techstack and writing flow20:13 "Remote work will rise" Suraya shares her thoughtsSuraya's Social MediaRinggitOhRinggit WebsiteRinggitOhRinggit FacebookSuraya's TwitterSuraya's InstagramToolsGoogle Docs as the main writing toolWordpress as a Content Management SystemGrammarly for editingSocialbee: Social Media scheduling toolFlipboard for curation

Timestamps2:40 Jon vs. Dave in a Rock-Paper-Scissors Tournament for the ages5:00 First Base Preview5:10 Is first base one of the deeper positions in fantasy?6:00 Cody Bellinger6:30 Concerns about disparity between first and second half?8:25 Improvements Bellinger has made since he debuted13:00 Argument for Bellinger as top-3 overall?16:00 Pete Alonso16:30 Likelihood of him hitting 40-50 homers again?19:10 Batting average concerns?26:45 Freeman vs. Rizzo vs. Abreu27:20 Jose Abreu30:00 Josh Bell30:45 Concerns about his second half?37:15 Josh Bell projection39:30 Rhys Hoskins47:55 Hoskins vs. Danny Santana51:00 Danny Santana57:00 Christian Walker59:00 Yuli Gurriel1:04:00 Lower tier first basemen worth watching1:06:00 Howie Kendrick

"Group Think is one of my biggest pet peeves..."What does a near miss with a nuclear submarine and foolishly discounting Delta SkyMiles as "useless" have in common? The concept of "Group Think". While redeeming points and miles aren't necessarily life and death, Richard highlights just some of the ways you're leaving money on the table when you follow "what everyone else says". Following that, Michelle Liu, an AT 101 Facebook Group member, joins Richard to chat about how Shell's new Fuel Rewards Pro program helps you earn on the gas you use if you drive a vehicle for work. Be sure to listen to the end of this week's "Redemption of the Week" and why this member was selected...not for burning points, but for how she earned them!Timestamps2:45 - Group Think...what is it?4:30 - TYPING IN ALL CAPS DOESN'T MAKE YOUR ARGUMENT BETTER9:10 - The Story of the Midnight Sun AKA how Group Think almost killed Richard14:30 - What happens in the AT 101 Facebook Group all...the...time...19:10 - Meet Michelle Liu23:00 - If you drive for work, Fuel Rewards Pro is for you25:30 - Billions...with a B?!?!31:30 - A non grump experience with Marriott Bonvoy?33:26 - This week's "Redemption of the Week"LinksSign up for Shell Fuel Rewards ProToday's GuestMichelle Liu is currently Driver Loyalty Program Manager at Shell Fleet Solutions. She specializes in building loyalty programs and collaborating with brand partners to deliver quality product experiences. At Shell, Michelle created Fuel Rewards Pro, the first-ever loyalty program for commercial fleet drivers, developed advertising for 14,000 retail stations, and spearheaded the launch of Pennzoil and Quaker State motor oils with new formulations in innovative packaging. Prior to Shell, she was a marketing manager for Evenflo, Graco, and Rubbermaid. Michelle graduated from the University of Texas with a bachelor’s degree in marketing and received her MBA at Rice University.Thanks to Our SponsorFly smarter by receiving premium flight deal alerts straight to your inbox from Thrifty Traveler Premium. This includes mistake fares, tailored deals from your selected departure city and even Delta SkyMiles Flash Sale alerts. Sign-up today and try it for free.

"It was just a palace...if you've been to one...I mean, you've been to them all, right?"Tune in this week for a full recap of Richard and Emily's 10th Anniversary trip to Europe! They offer reviews on flying the new British Airways First Class soft product, Lufthansa Business Class on an A350, the Hyatt Andaz in Munich, Sheraton in Salzburg and more! Congrats to Jonathan Wilwayco for his "Redemption of the Week" - Check out his post in the Award Travel 101 Facebook Group to read up on how he used just over 2 MILLION points and miles to book his family a trip that would have cost them over $55,000 out of pocket!Timestamps2:35 - Full recap on trip itinerary5:50 - Air Canada's "deconstructed lasagna"15:30 - Public transportation in Europe19:00 - Learning about The Sound of Music26:30 - Friday night on a party train to Vienna32:50 - Riding a bike...up a mountain38:58 - Why you always need to have change on you when heading to the restroom42:33 - Check out the new British Airways First Class soft product46:20 - Redemption of the Week!Thanks to Our SponsorFly smarter by receiving premium flight deal alerts straight to your inbox from Thrifty Traveler Premium. This includes mistake fares, tailored deals from your selected departure city and even Delta SkyMiles Flash Sale alerts. Sign-up today and try it for free.

“An agent informed me she was making an exception and correcting the problem…(by refunding)…me back 65,000 miles and then proceeded to take out 15,000 more.”After Richard's Bonvoy'd anniversary trip battle of wills, it seems like Ed Pizza is set to give him a run for his money. This week's program that is behaving badly is none other than United MileagePlus. Ed recounts all the headaches and hassles from spending 9 hours on the phone for a simple route change request, only to have 170k miles just go missing. Just goes to show that no matter your status level, sometimes you can't get any love. This week the fellas also dish up an intro to manufactured spend. Best case example? Richard spending $10,000 at a Dollar General in one transaction! Tune in to hear the benefits and risks associated with this type of earning strategy.Timestamps2:00 - Richard & Ed = the new Statler and Waldorf3:25 - Spending 9 hours on the phone with United MileagePlus7:45 - Ed is a points hoarder11:00 - Losing options for booking travel when agents give you the wrong info17:55 - What is manufactured spend?19:55 - Who drops $10k at a Dollar General?24:41 - Walking the fine line between legal vs. ethical27:36 - Risks of manufactured spendToday's GuestEd Pizza founded the Pizza In Motion blog on the BoardingArea network. He's considered one of the preeminent voices in the loyalty program space and is a successful entrepreneur. He's also the host of the Miles to Go and NowBoarding podcasts.Thanks to Our SponsorFly smarter by receiving premium flight deal alerts straight to your inbox from Thrifty Traveler Premium. This includes mistake fares, tailored deals from your selected departure city and even Delta SkyMiles Flash Sale alerts. Sign-up today and try if for free.

“I know this is frustrating, I know what we told you was wrong, but there’s nothing we can do about it”Was it just last week we were discussing what to do when loyalty programs behave badly? Sigh. Ed Pizza from Pizza in Motion is back this week to recap with Richard on what has been a very interesting week. Aside from some issues with the Award Travel Advanced Facebook group, Marriott has “Bonvoy’d” the Kerr’s 10th Wedding Anniversary trip to Europe. Tune in to hear an absolutely puzzling story of 12-hr Twitter responses, wrong information and just the totally bizarre inability for Marriott’s customer service team to fix their (self-admitted) mistake.Timestamps2:05 - Updates on Award Travel Advanced Facebook group4:40 - Background on their anniversary trip to Europe9:10 - When you tweet about successful customer service…too soon13:38 - When customer service via Twitter fails17:05 - Hyatt to the rescue23:30 - Keeping perspective & finding a solutionToday's GuestEd Pizza founded the Pizza In Motion blog on the BoardingArea network. He's considered one of the preeminent voices in the loyalty program space and is a successful entrepreneur. He's also the host of the Miles to Go and NowBoarding podcasts.Thanks to Our SponsorFly smarter by receiving premium flight deal alerts straight to your inbox from Thrifty Traveler Premium. This includes mistake fares, tailored deals from your selected departure city and even Delta SkyMiles Flash Sale alerts. Sign-up today and try if for free.

"People are so bad at complaining...I'm complaining about how bad people are at complaining...that's where we are right now."It might come as no surprise that in this world of made up currencies where points don't matter, loyalty programs may not always follow their own rules - or will change them whenever they feel like it. Sure, there are those moments when a considerate customer service representative might take you by surprise and waive a fee, or open up availability. More often than not however, it's easy to feel like the deck is stacked against you.Complaining can only get you so far. Or, more likely the case you may only have so much time to spend complaining (or fighting for what's right). How do you know when programs are actually acting badly? And, when you do find that moment, what are the best ways to plead your case while having an actual chance at finding resolution or receiving compensation?Timestamps2:00 - The feng shui of rooms at Nobu at Caesar's Palace4:38 - What's bothering Richard this week?7:47 - When "the system is down" for more than a month...15:47 - Examples of when loyalty programs behave badly20:48 - When a travel company actually does the right thing24:40 - How to positively use emotion to complain32:30 - What to remember when you need to interact with customer service repsToday's GuestEd Pizza founded the Pizza In Motion blog on the Boarding Area network. He's considered one of the preeminent voices in the loyalty program space and is a successful entrepreneur. He's also the host of the Miles to Go and NowBoarding podcasts.Thanks to Our SponsorFly smarter by receiving premium flight deal alerts straight to your inbox from Thrifty Traveler Premium. This includes mistake fares, tailored deals from your selected departure city and even Delta SkyMiles Flash Sale alerts. Sign-up today and try if for free.

In this episode we discuss the recent investment of 250M dollars made in Magento by a Chinese venture capital fund. What does this mean for you if you run Magento now or are considering it? What does this mean for the eCommerce ecosystem in general and what will Magento use the funds for? These and other questions answered in episode 50 of At the Coalface.# TIMESTAMPS2:35 - Drinking the Kool-Aid3:40 - eComm Platforms and the Ecosystem5:20 - The Great Firewall of China6:30 - Self Hosted and Localisation7:30 - Marketplaces & Opportunity8:05 - Commercial Savvy & Connections in China8:30 - Benefits to Magento Merchants

STATEMENT OF THE DAY: Tell me how you like the outdoor setting for the episodes. #TIMESTAMPS2:30 - I've been hustling since the age of 14, I now work 12 maybe 15 hours a day. I love what I do but some times I fear my drive works against me, particularly when it comes to getting in the way of relationships with friends. How do you deal with that, I can't switch off, brain is constantly working.5:00 - Why did you stop forcing people to ask questions on Instagram?6:37 - What service do you use to make these amazing images?8:21 - When is it okay to lie in business?10:36 - How can you minimize the surprise "no"? #LINKSRICH UNCLE MILLFORD SHIRT https://www.teepublic.com//t-shirt/292432-rich-uncle-millfordMY NEWEST ARTICLE https://www.garyvaynerchuk.com/how-to-use-influencers-campaign-1360419968.html