Out of the Hourglass

Lisa DeMaria, founder of Utopia HR Solutions, joins us to discuss strategic compensation planning and employee retention for small to mid-sized businesses in the trades industry. We explore how to create competitive compensation packages that go beyond salary, including flexible benefits, performance-based incentives, and structured development programs that help retain top talent. Lisa shares practical insights on simplifying HR processes, tracking key metrics for success, and building a culture of growth through mentoring and individual development plans.To connect with Lisa or learn more about Utopia HR Solutions, visit https://www.utopiahr.com/

Join us as we sit down with Mike Freeman, Co-Founder of Mike's Quality Painting and One Day Concrete Coatings, and newest Associate Coach with Nolan Consulting Group. From starting a lawn mowing business with his brother at age 11 to building multiple successful ventures in Albuquerque, Mike shares his journey of creating opportunity-driven businesses that operate without constant owner involvement. He discusses how he successfully transitioned day-to-day operations while focusing on real estate investments and coaching, demonstrating the importance of strategic partnerships and complementary risk tolerances. Mike's story shows how prioritizing relationships, embracing calculated risk, and building the right systems can help trades business owners truly get "out of the hourglass.”

Implementing robust safety practices creates a powerful dual advantage—protecting your most valuable asset, your people, while simultaneously driving business growth and opportunity. Paul Cook and Darren Lottes of Painters USA and pioneers of Safety within the Summit group,  share field-tested insights on transforming safety from a compliance burden into a strategic cornerstone that builds team trust, reduces costs, and creates competitive differentiation. This is about creating an environment where protection and production reinforce rather than compete with each other. Summit Members interested in Safety Certification, please contact Jen Ware, Jen@nolancg.comTo learn more about Safety Reports by Align Ops: Click HereSpecial Pricing Offer for Summit Members & Out of the Hourglass Listeners: 25% off User Fees for their 1st year of Safety Reports. OR Visit Linkhttps://www.safety-reports.com/?utm_source=NCG_Pod&utm_medium=website&utm_campaign=website 

In this episode, Colin Nolan shares the importance of transforming objections into opportunities by mastering the art of uncovering customer pain. Discover why the most successful objection handling happens during discovery, not at the end of the sales process, and learn practical techniques to leverage emotional buying motives when facing resistance. If you're struggling with closing deals, this conversation reveals why the solution lies in how you open them.

Brian Nolan, Co-founder and President of Nolan Consulting Group, and Business Coach Sydney Bates discuss  the rollout of the NEW Hourglass Scorecard, a dynamic assessment tool for trades businesses focused on building value and growth. They explain how this updated version of the Business Systems Checklist helps identify a company's current status and future goals, helps align expectations and develop customized strategies for companies at different revenue stages.  It sets the stage for REAL implementation opportunities. Actually provides weight to the systems you're looking to implement and the value of those opportunitiesTo access the Hourglass Scorecard Resources, connect with Molly@nolancg.com! 

Ever wonder how to find a financial advisor who really 'gets' your business? Join us as we chat with Michael Pallozzi of HFM Investment Advisors about navigating the financial advisory landscape as a small business owner. Michael shares his practical wisdom on why the right advisor should understand both your business and personal goals, how to spot red flags when interviewing potential advisors, and why having your wealth management and business planning under one roof creates powerful opportunities.To learn more about HFM Investment Advisors, check out https://hfmadvisors.com/

Sarah Adkins, owner of Big Shark Marketing, discusses the evolution of digital marketing strategies, emphasizing the importance of adapting to AI-powered search and creating high-quality, authoritative content. She highlights the challenges businesses face in keeping up with marketing trends and offers advice on optimizing websites, utilizing AI tools, and implementing niche marketing approachesTo learn more or connect with Sarah Adkins, check out https://bigsharkmarketing.com/ 

Crisis planning should be non-negotiable for every business owner, regardless of age or company size. On today's episode with Brian Nolan we  discuss why having a comprehensive crisis plan isn't just about preparing for worst-case scenarios, but a strategic tool that protects your business, provides peace of mind, and ensures your team (and family) can confidently navigate unexpected challenges in your absence.

Whether it be a tough conversation you need to have with an employee or  need to de-escalate an issue or job gone awry  with a customer, we are unlocking the tools to better prepare ourselves for the dynamic of crucial conversations. With a passion for this topic, NCG Sr. Business Coach Colin is here to share key points from “Crucial Conversations: Tools for Talking when the Stakes are High” with practical application to the relationships and conflicts we often encounter. 

Discover the importance of Plan B Budgeting with Kathryn Freeman, Senior Business Coach and Director of Operations, as we transition from Q1 to Q2. Learn why financial contingency planning is essential in today's market conditions and how having alternative budget scenarios ready can help business owners navigate uncertainty with confidence and be better leaders. 

For many businesses who experience the swing of seasonality, the wheels of the busy season are quickly starting to roll and it's a great time to ensure your production team is prepared to lead effectively. We released an episode focusing on Job Site Leadership as a workshop preview back in December 2023 for one of our upcoming programs at the time. As we think about getting our field teams in the headspace to manage jobs, customers and employees- it is the perfect time for a re-release!  Today we are revisiting that valuable conversation about Job Site Leadership with Colin Nolan, Sr. Business Coach. We delve into the core elements of effective job site leadership, explore who benefits most from understanding these concepts and why getting this role right is crucial for project success. 

In this episode, we sit down with Dan Brady, owner of Dan Brady Painting and Adventure North Vacation Rentals, to explore his journey from CEO of Painting business to real estate investor. Dan shares how he built a thriving short-term rental business generating seven figures in annual revenue while maintaining his successful painting company in Northern Michigan. Discover the strategies, challenges, and creative solutions Dan employed when expanding into real estate, including his approach to property selection, renovation, and management. Whether you're considering diversifying your business or curious about the vacation rental market, Dan's practical insights and experience offer valuable lessons for entrepreneurs looking to grow their portfolios.

This impactful conversation with Eric Tilghman, CEO of Tilghman Builders, walks us through his transformative journey  over the last 10 years of becoming more intentional, goal-driven and embracing "the ideal day" concept that revolutionized his leadership approach.Eric offers practical insights on how this mindset shift has enhanced both his leadership approach and Tilghman Builders' company culture Whether you're looking to enhance your leadership, improve work-life integration, or build a stronger company culture, Eric's candid experiences offer a blueprint for translating personal philosophy into leadership success.

Nolan Consulting Group Co-Founder & President, Brian Nolan, explores the multifaceted dimensions of effective leadership - How do YOU show up as a Leader? Brian breaks down how leaders can better understand their personal leadership style through strengths identification, Working Genius assessments, DISC profiles, adapting to team needs and understanding blindspots. Discover practical frameworks to help you recognize blind spots and show up as your best leadership self.

In this episode, our three guests - Brian Nolan, Sydney Bates & Maureen Richard - explore how principles from Will Guidara's "Unreasonable Hospitality" can transform workplace culture beyond the restaurant industry. They discuss the critical distinction between basic service and genuine hospitality, emphasizing the importance of hiring for cultural fit and values over technical skills alone. The conversation highlights how leadership teams must prioritize caring for employees as the foundation for exceptional customer experiences, with practical insights on developing a unique company "way" that empowers team members to deliver personalized acts of kindness.

Brandon Pierpont, Founder & CEO of Painter Marketing Pros and recipient of the PCA's 2025 Industry Partner of the Year award, reveals game-changing strategies for painting contractors, including the critical role of Google Business Profile and Local Service Ads. Learn valuable tips about building a sustainable marketing blueprint, understanding ROI, and implementing effective digital strategies that can transform your painting business's growth trajectory.Connect with Brandon: Brandon@paintermarketingpros.com Check out the Diagnostic Assessment: https://diagnostic.paintermarketingpros.com/  

What does it actually mean to get OUT of the hourglass? It's a phrase we speak to often here at Nolan Consulting Group and a core part of our mission statement. We released an episode on this topic back in July 2022 and its relevancy today remains at the forefront of conversations we continue to have with new clients and existing as they grow their businesses. In this episode  re-release, Brian Nolan, President & Co-Founder of Nolan Consulting Group explains what it means to be stuck in the hourglass, in a variety of scenarios, and how NCG helps owners transition out of the hourglass at different points of their business lifecycle. This intriguing discussion will leave you with renewed motivation and inspiration to pursue your own vision ...or to create one if you haven't yet!

Jim Bradley, Business Coach at Nolan Consulting Group opens up about his ongoing love of learning, including what pushed him to go after his doctorate in business. Molly and Jim share insights about different learning approaches and discuss how to effectively balance theoretical knowledge with practical application - we know both are critical for success. They round out the conversation by offering valuable resources and recommendations for those looking to embrace continuous learning in their own lives.

Join us as we dive deep into the crucial distinction between Accounting and strategic financial management with Senior Business Coach, Kathryn Freeman. Discover why looking at your business finances purely through an accounting lens might be holding you back, and learn how to adopt a more strategic approach that goes beyond tax compliance and historical transactions. We explore real-world examples of how this shift in perspective can transform your decision-making, from equipment purchases to cash flow management, helping you build a more financially sustainable business for the long term.

In this episode we dive into the Ins  and Outs of Social Media Marketing for Small Business in 2025 with Shannon Hinderberger & Darlene Veenhuizen, the co-founders of Dash Content Collective. From highlighting challenges they see in the content creator space, to the increasing need to create authentic video content and how to capture audience attention, we focus on the importance of strategy and adapting to the ever-changing social media landscape. To learn more on this topic, check out their upcoming workshop “ Think Like a Content Creator” Date: January 28, 2 PM PST (will be LIVE for Q&A and recording sent out)Cost: $17 with tons of actionable tips for making short-form social media video. CODE for 50% off: CREATORSign up Here: https://dashcontentco.com/think-like-a-content-creator-class/ 

We are kicking off 2025 and the first podcast of the year with a focus on The Experience Mindset, Changing The Way You Think About Growth, a book by Tiffani Bova.This is a read that several of us here at Nolan Consulting Group really enjoyed, it was part of an internal Book Club  and we thought it was worthwhile to bring to the podcast table as an entry point for 2025. The book examines how Customer Experience (CX) and Employee Experience (EX) are intricately intertwined and interdependent - and it's those companies that recognize this and work to find success in both areas that see true growth and success. From stories of Chipotle and the Ritz Carlton to sticking data points from organizational research , it hits home the importance of how we approach and implement new strategies and process in the year to come. 

In this episode of Out of the Hourglass, Brian Nolan, Jim Bradley, and Molly Nolan delve into the trades industry's evolving landscape, and the influence of private equity on small business transitions. They announce the February launch of the Sellers & Acquisition Peer Group, designed to support business owners navigating valuation, sale preparation, and post-sale planning. The conversation explores the emotional and strategic aspects of exiting a business, the growing appeal of the trades, and the importance of building a network of advisors to maximize business value.

In this episode of Out of the Hourglass, Molly sits down with Ross Hartmann, founder of Kiingo AI, to explore the transformative potential of AI and generative AI for small businesses. They discuss practical applications of tools like ChatGPT, Claude, and Gemini, emphasizing strategies to integrate AI into company culture, optimize efficiency, and maintain brand authenticity in AI-generated content. With insights into AI's capabilities, limitations, and the importance of hands-on training, Ross offers a roadmap for leveraging AI to enhance productivity, reduce costs, and elevate both customer and employee experiences. This conversation sets the stage for the exciting future of AI in business.

Our  conversation this week features Travis Ulrich, the CEO and co-founder of Webfoot Home Improvements based in Bend, OR. A few weeks ago, Travis shared with his Mastermind Group that Webfoot experienced a random, very extensive and unexpected OSHA Audit. Today - we're hearing about the experience straight from Travis - how it happened, what went down,  what the process was like and we'll spend some time talking about their safety program. The culture of the Webfoot Way prioritizes safety and they've made a point to implement this practice over the last 10 years, through ups, downs and various attempts to get the program right. Travis, his co-founder Gavin Hepp and their leadership team are champions of Safety within the organization and this investment in time and culture paid off with a glowing audit report. 

Join Mike Shannon and Molly Nola as they delve into the transformative power of self-awareness in sales. They explore the role of mindset, emotional control, and belief systems in driving success, with insights from the Objective Management Group's assessments. Hear how overcoming limiting beliefs and setting clear expectations can unlock sales potential, and learn about the upcoming workshop in December, Mastering the Mindset, designed to help sales professionals improve performance and prepare for a successful year ahead.

Join us as we dive into the planning season with Molly Nolan and Jay Rogers. We're speaking to what we're seeing and how we're involved with our clients; from budgeting tools, conversations and planning site visits, the essentials of effective business planning. We want to set the tone on the importance of this practice and empower teams through intentional goal-setting. Discover why getting aboard the planning schedule now can make all the difference in navigating growth, clarity, and team alignment for a successful year ahead!

Step into the Coaching Room with Sales Coach Mark Repkin and two high performing Sales Leaders, Mike Green from Fitzpatrick Painting & Josh Cornell from Kennedy Painting, as they share real-world insights on effective selling strategies. In this episode, we explore the importance of preparation, engagement, value of quantifying competency, utilizing coaching sessions, and creating tailored one-on-one coaching experiences. Whether you're a seasoned leader or new to sales management, this conversation offers valuable perspectives on elevating your approach. You'll get to hear, in real time, the challenges that Mike & Josh are currently working through and Mark's feedback and recommendations, a collaborative approach to mastering their sales tactics.

Kim Merryman, Vice President of Central Oregon Garage Door and Kyle Fetzer, President,  discuss their journey to becoming co-owners of Central Oregon Garage Door in April 2024. Highlighting the importance of trust, values alignment, and trusted advisors through this venture, Kim and Kyle share the timeline of closing the deal, the challenges and risks weighed and their future plans for the business. Their acquisition story is one of a roller coaster - ups and downs and unknowns along the way, it was their team of people and the culture of the organization that kept bringing them back every time.  

We're thrilled to welcome Jaclyn Rogers, Client Relations Manager at Ai Painting Plus in Columbia,MO , to today's episode for a conversation focusing on her transition from retail management to the painting industry and her emphasis on providing an exceptional client experience. Known for her organic authenticity, Jacyln thrives off intentional, genuine connections within the relationships she makes and continues to foster. This has catapulted her business development success, in the most natural way and I wanted to know how she does it all!  From balancing multiple networking groups and commitments, to generating leads for the business and making time for her family, she shows up each day with an adaptable attitude and a hope to make a positive impact with whomever she comes in contact. 

We are welcoming back Kevin Nolan, Former CEO of Nolan Painting & Co- Founder of Nolan Consulting Group to discuss a pretty momentous point in his life - On September 21st, Kevin celebrated his 65th birthday AND his official retirement from Nolan Painting. As he said in his speech and in today's episode, it is time to pass the baton onto the next generation. This has been a well thought out, intentional exit from the business, something Kevin put in action 10+ years ago. He talks all about it Chapter 14 of his book Organizational Muscle, Exiting Well and I was curious to learn of his mindset now that this official date has passed and what he's looking forward to in this next adventure of life. He doesn't plan to be “too busy,” but he sure plans to have fun and live in the now. 

With over 40 years of experience in both B2B and B2C sales, Jeff Cramer, a seasoned Sales Professional and Coach, has seen it all. Now, he uses his extensive knowledge to help sales representatives and managers in their personal and professional growth. We're excited to have him on this week's episode to discuss his coaching philosophy, which emphasizes balanced conversations, self-awareness, and objective feedback. Jeff's focus on fostering a "growth mindset" and continuous development in sales is central to his approach. He works with versatility and genuine care, helping individuals recognize their strengths and areas for improvement, while offering support and positive reinforcement to maximize the impact of his coaching.

In this episode, we dive into the Reflected Best Self Exercise™ (RBSE) with Brian Nolan, a powerful personal development tool designed to help you see your best self through the eyes of others. Originating from research from the Center for Positive Organizations (Ross School of Business, University of Michigan), RBSE invites participants to gather stories from those around them, uncovering their unique strengths and impact on the world around them. We'll explore how this exercise has been transformative in Mastermind Retreats we're facilitating with Business Owners and how combined with the topic of Resistance from War of Art by Stephen Pressfield, we can discuss the importance of shifting focus from weaknesses to strengths in personal and professional growth. It's time to be the leader you were meant to be. To learn more about the Reflected Best Self Exercise, visit: https://reflectedbestselfexercise.com/ 

Colin Nolan, Senior Business Coach at Nolan Consulting Group and Certified Trainer of Ken Blanchard's SLII Experience™ (Situational Leadership) Program is back to talk the Top 10 Leadership Mistakes People often make from an SLII Perspective.  From new employee attitude changes to confusing confidence vs. competence, leadership of people is hard and tools like the  SLII  framework used for diagnosing situations and providing the appropriate support can be a game changer for people management success. For a refresh of the SL2 Framework, we encourage you to check out the Podcast Series, episodes can be found here:  https://www.nolancg.com/blog/situational-leadership-podcast-series/For Weekly: Several spots remain in the upcoming Situational Leadership Workshop facilitated by Colin Nolan & Sydney Bates kicking off Oct. 29th. To learn more or register: Click here

Today we're wrapping the discussion of the Fast Growth Planning Program, designed to give Business Owners with a “fast growth” mindset the framework to achieve. Joined by Jay Rogers and Kathryn Freeman, two Nolan Consulting Group  Business Coaches, we're highlighting the final stages of the program - focusing on the Organizational Development of your scaling business and the Strategic Decisions needed to make it happen. Whether you're a startup looking to scale quickly or an established company aiming to break through growth barriers, you need the strategic framework, tools, and support to achieve your ambitious goals.To learn more about the Fast Growth Planning Process, https://www.nolancg.com/fast-growth-planning-program-for-contractors/

Today we are connecting with Christi Fabela, the Director of Product Optimization at busybusy of Align Technologies, a time tracking software built for the construction and remote Industries with the goal of helping their clients utilize the data insights driven from their technology to make better, more strategic business decisions.With a professional background in the Excavation Industry, Christi has walked the walk and can talk the talk -  she knows first hand how important data and KPIs are to understanding the story of your business and how the slivers of change behaviors can make all the difference to the bottom line. To learn more about busybusy, visit https://busybusy.com/ Nolan Consulting Group Clients - want to connect for a demo? Reach out directly to Bracken Anderson, bracken@busybusy.com  or 385-404-6257,  for a platform review and partnership pricing. 

The Financial Fundamentals Workshop is coming up next month and we've got a preview ahead on this week's episode of Out of the Hourglass with Kathryn Freeman, Sr. Business Coach & Director of Operations at Nolan Consulting Group. We are quickly entering the Fall Season and it's going to be an interesting next few months with a lot of factors at play. This is a time where we focus on leaning into what we can control - and one of those things we CAN control is thoroughly understanding the financial management of our companies. This workshop and conversation is geared towards ensuring we are setting the foundational pieces for peeling back the P&L Report and being able to ask the right questions and read the story of what's actually happening in the business. Summit Members: To register your spot for the Financials Fundamentals Workshop, click here to learn more information and complete registration. 

Whether you're a startup looking to scale quickly or an established company aiming to break through growth barriers, you need the strategic framework, tools, and support to achieve your ambitious goals. Today we're continuing a discussion of the Fast Growth Planning Program, designed to give that framework to those with the fast growth mindset.  Joined by Jay Rogers, Nolan Consulting Group. Business Coach, we highlight stage two of the program - focusing on the growth fundamentals of Cash Planning, Externals Partners and SOPs.  To learn more about the Fast Growth Planning Process, https://www.nolancg.com/fast-growth-planning-program-for-contractors/

Sydney Bates, Project Manager at Nolan Consulting Group, brings us into the world of process documentation and the framework for the why, the how and the impact a solid work flow documentation system can have on your business. This is a topic we've discussed in an early episode on Out of the Hourglass, but it's been some time and so much has changed in the way of technology and how our operations are needing to adapt to be as efficient as possible. With desires to implement AI and Automation, you have to recognize that building and maintaining the blueprint of your company operations must come first. Sydney shares the Nolan Consulting Group approach and her insights on successful facilitation of this operational exercise. 

Whether you're a startup looking to scale quickly or an established company aiming to break through growth barriers, you need the strategic framework, tools, and support to achieve your ambitious goals. Today we're introducing a new Program offered by Nolan Consulting Group, the Fast Growth Planning Program, designed to give that framework to those with the fast growth mindset.  Joined by Kathryn Freeman, Nolan Consulting Group Director of Operations and Sr. Business Coach, we highlight the program's purpose, the structure of our approach and the mindset required. We'll continue the conversation on future episodes walking through further stages, but today we start with the Program overview and Stage 1: The GroundworkTo learn more about the Fast Growth Planning Process, https://www.nolancg.com/fast-growth-planning-program-for-contractors/

We are excited to welcome back Chris Kiefer, Founder of Boolean Review + Automation, for an engaging conversation on how to improve and increase your SEO and search rankings through AI Technology, process standardization and dedication to making the most of your Google Reviews. We walk through the 5 R's to keep front of mind with actionable takeaways to leverage your visibility and ranking across a competitive digital landscape. It's time to get serious about having the most reviews and best reviews to elevate your business and stay at the top. This is about dominating your market! 

Today we're connecting with Tamara Chase, Co-Owner and CEO of  Chase Roofing based in Pompano Beach, FL on a topic that should resonate with us all. Like many of you, Tamara wears many different hats - in addition to running a business,  she is also a Speaker, a Mentor, Host of the Pink Hard Hat Podcast, a mom, a wife, a grandmother and so much more! She is living life in the fast lane with a lot of role responsibilities, constant access to technology, and demands from all sides - it can be overwhelming! To combat this, Tamara has focused in on the Power of the Pause, an intentional practice of disconnecting, recalibrating and reenergizing to be more efficient in her productivity and more in tune with what she needs to be the best version of herself. It's 15 minutes of pause that can generate so much impact. And this isn't just something Tamara is personally doing, she has embedded this into the culture at Chase Roofing. So what does it look like for you to disconnect for a few minutes, to step away from technology and responsibility for 15 minutes,  to connect with yourself or with somebody else? Give it a try and remember - consistency is key! 

Colin Nolan takes over as host in this episode of Out of the Hourglass for  “How'd They Do That” conversation with George Apap, President of George Apap Painting based in Patterson, NY. Frustrated by high marketing spend without recognizable return and customer acquisition costs that seem unsustainable, George was determined to find a better way to increase leads through a cost effective avenue. Through disciplined sales behaviors, networking consistency and genuine relationship based outreach, George and his team are seeing the impact of face to face marketing more so than ever before and the momentum is only continuing to grow! 

We're featuring Jim Falk, the VP of Sales at Nolan Painting and a Sales Coach here at Nolan Consulting Group on today's episode of Out of the Hourglass. Jim recently co-facilitated a Sales Fundamentals Workshop for Summit Members focused on executing and mastering the Sales Process. As part of this workshop, he spoke on a topic called Neuro-Linguistic Programming (NLP)  and how it can be applied to Sales and your prospect interactions. NLP through Sales focuses on using specific words, actions and tonality to build connections with potential customers. It's the simplicity of this strategy that brings so much impact, and we thought it worth a share!To get us started, we'll connect with Jim one-on-one for a check in on the state of Sales in this current environment, the challenges that are arising as a result and what he and his team are working on to give it their best shot at hitting their Sales goals. 

We are welcoming back a  former podcast guest and Summit Member, Michael Murray, the Founder and President at Textbook Painting in Cleveland, OH to today's episode! Michael shares his experience and insights when it comes to hiring overseas talent, more commonly referred to as Virtual Assistant (VAs)  for his organizational growth. From his approach on the strategy, to managing a global team, the importance of clear communication and documentation, compensation and recruiting, to building relationships with the local team, we lay it all on the table. Some of the tools utilized by Textbook Painting highlighted in this episode:Job Postings:https://www.onlinejobs.ph/https://remote.co/ Tools: https://www.tango.us/ https://www.notion.so/ https://vocaroo.com/ https://wise.com/us/ https://www.loom.com/ https://justcall.io/ https://www.ringcentral.com/ 

“ If your website isn't helping people, then you're just selling something… and Google might not like that” Today we're talking to Chris Long, the VP of Marketing at Go Fish Digital, a full-service digital marketing agency that works with mid-market to Fortune 500 companies.  Chris is an SEO expert, a thought leader in this space and he's helping us dive further into this world of understanding how we can better utilize tools and content to drive organic traffic to our website. We continue to emphasize marketing is a multi-layered approach and SEO is a critical part of that strategy. From creating educational content, service-specific and localized landing pages, to optimizing all components of your Google My Business Profile, we are hitting key areas that all small businesses should be implementing.  Check out Chris's LinkedIn for resources and SEO tips and content each week and sign up Newsletters like The Splash, Search Engine Round Table and Search Engine Land for aggregated, updated SEO content and strategies. Sign up for the Newsletter: https://gofishdigital.com/newsletter/Follow Chris on LinkedIN:  https://www.linkedin.com/in/chris-long-marketing/Twitter: @gofishchris

Today we're sharing a conversation with Scott Bowman, the Owner of Bowman Painting based in Ormond Beach, FL and a long-term Summit Member. Over the last couple of years, Scott has made Leadership Training a true focus within their organization, creating a formal program with bi-weekly training across a spectrum of content - from Job Site Leadership, to Situational Leadership Training, Crucial Conversations & more. He realized the Operations Team needed the right development and tools to be successful at their job - one that includes managing people! From the feedback that he's got from his team, it's clear that this is a win-win opportunity, with a positive impact on the employees, the customer experience and Bowman brand, as well as personal development outside of work. When it comes to living their values, Bowman Painting is taking Growth & Learning seriously and the organization is better for it! Listen to Scott share his approaching to the training, lessons learned and advice to others, as well as what  he hopes to implement in the future

Whether it be a tough conversation you need to have with an employee or  need to de-escalate an issue or job gone awry  with a customer, we are unlocking the tools to better prepare ourselves for the dynamic of crucial conversations. With a passion for this topic, NCG Sr. Business Coach Colin is here to share key points from “Crucial Conversations: Tools for Talking when the Stakes are High” with practical application to the relationships and conflicts we often encounter. 

We're changing things up today on Out of the Hourglass! We're sharing an excerpt from our Keynote presentation at the Grand Summit Conference last month  in Savannah. The conference theme was "Build Your Inner Citadel." A citadel is a fortress or castle - built for war, bulletproof. Now consider your organization the same way - how can you make it bulletproof, ready to face and win battles against the problem we face when owning a business? Brian Nolan and Colin Nolan shared seven fortifications at the conference. Today, you'll hear about four of those fortifications. If you're interested in the others, reach out. In the meantime, consider how you can build your own inner Citadel as you listen.

We are joined today by Brittany Murphy, the Marketing Manager at Bloom Consulting and a Marketing Strategist who has years of experience working in not only the Trades space but also other small businesses. One of Brittany's missions is to help Small Businesses use their marketing dollars most effectively, especially in the digital space of SEO and SEM. While these are  two acronyms that we often throw around like we know exactly what they mean  and what they do, I wanted to really break down the difference and pull these pillars of digital marketing apart.  We continue to learn that Marketing is a game of layering everything and no matter your revenue size or industry, we want to optimize your online visibility to be getting in front og the right audience. Need a second opinion on your marketing plan? Book a time with Brittany to brainstorm your next strategy and implement! 

Today we are talking about Family Business dynamics and to do that we've brought on Brian Nolan our Managing Partner here at NCG and Senior Business Coach  This is an important topic, and while most people know that here at Nolan Consulting, we are a family business, but we also work with a lot of companies that employ family members  - whether it's a husband and wife team, adult children or extended family joining the business - it's important to think about how that impacts the dynamics,  not only within your family but also within the organization itself.  This episode aims to hit at areas in need of clarity, whether it's the pathway to share-holdership, employment agreements or family values, there is a framework needed to create boundaries and ensure healthy relationships, both in and outside the workplace. Remember, the business should SERVE the family… and not the other way around. 

“In the end, all business operations can be reduced to three words: people, product, and profit. People come first. Unless you have a good team, you cannot do much with the other two.” - Lee IacoccaThis quote sums up the reason behind today's episode! NCG Business Coach Jim Bradley joins us on the podcast to talk about a chapter in the Management Training Series, a program that he and Andrew Amrhein have been piloting,  that focused on developing leaders and creating access to tools for managerial success. This particular conversation today focuses on the characteristics of what it means to BE a team and a high performing one at that. There is statistical data showing that collaborative, high performing teams are most successful compared to those who operate in dysfunction- from better profitability, employee retention, and employee wellbeing. We talk about characteristics of an effective team, the role of leadership in fostering trust and psychological safety, and the significance of high-performance team characteristics such as sharing best practices, holding accountability, and vulnerability.