Podcasts about experience mindset

We are kicking off 2025 and the first podcast of the year with a focus on The Experience Mindset, Changing The Way You Think About Growth, a book by Tiffani Bova.This is a read that several of us here at Nolan Consulting Group really enjoyed, it was part of an internal Book Club  and we thought it was worthwhile to bring to the podcast table as an entry point for 2025. The book examines how Customer Experience (CX) and Employee Experience (EX) are intricately intertwined and interdependent - and it's those companies that recognize this and work to find success in both areas that see true growth and success. From stories of Chipotle and the Ritz Carlton to sticking data points from organizational research , it hits home the importance of how we approach and implement new strategies and process in the year to come. 

In today's episode: Employee decisions driven by an organization's culture. It's often said that the ROI on culture isn't as clear-cut as other investments. But there's no doubt that employee connections and beliefs are instrumental to success. It takes a lot of work to learn about the company's culture and make steps to change it. And that's often why it doesn't get done. Culture Leaders Daily is a daily, five-minute podcast for CEOs where we dissect the week's biggest news, unpack hot-button workplace trends, and bring you exclusive interviews with leaders who leverage culture to drive real business results. Today's interview is with Tiffani Bova, author of The Experience Mindset and host of the What's Next! podcast. LinkedIn: https://www.linkedin.com/in/tiffanibova/ Podcast: https://podcasts.apple.com/us/podcast/whats-next-with-tiffani-bova/id1262213009 Jessica Kriegel: Website: https://www.jessicakriegel.com/ LinkedIn - https://www.linkedin.com/in/jessicakriegel Instagram: https://www.instagram.com/jess_kriegel/ Culture Partners: Website: https://culturepartners.com/ LinkedIn: https://www.linkedin.com/company/culturepartners/

Today I'm joined by Tiffani Bova, a leading growth strategist, keynote speaker and bestselling author, for an insightful discussion on how to develop an experience mindset to fuel unprecedented revenue growth.   Sponsored by https://www.b2bframeworks.com   Brought to you in partnership with https://awardsinternational.com

Tiffani Bova is one of the world's leading experts in business growth and transformation. Her distinguished career includes executive roles in sales, marketing, and customer service for both startups and Fortune 500 companies. Tiffani is the acclaimed author of two Wall Street Journal bestsellers, GrowthIQ and The Experience Mindset, and is also a highly respected keynote speaker. She is ranked in the Top 50 Business Thinkers in the world by Thinkers50. 

Author Tiffani Bova argues organizations don't see the strong connection between customer experience and employee experience. Despite continued investments in the customer experience, organizations tend to overlook how those changes affect how employees get work done. Tiffani lays out the components of her experience model — people, process, technology and culture — for addressing employee experience challenges and growing the business. She also shares advice for how HR leaders should make the business case for employee experience to other leaders and how organizations can hold themselves accountable through metrics.   Tiffani is the former global growth evangelist at Salesforce and author of the Wall Street Journal bestselling book, “The Experience Mindset: Changing the Way You Think About Growth.” Her previous book “Growth IQ” was also a WSJ bestseller. Prior to working with Salesforce, she was a sales, marketing and customer service executive for startups and Fortune 500 companies. Tiffani is also a former Gartner distinguished analyst and research fellow.   Caroline is a managing vice president in Gartner's HR practice. Her teams help HR leaders build and execute talent, diversity, rewards, and learning strategies and programs. Caroline has also led Gartner research teams on commercial banking strategy and leadership. She holds a bachelor's degree in East Asian studies from Columbia University, and a master's degree in public affairs from Princeton University.

Tiffani Bova previously served as a Global Customer Growth and Innovation Evangelist at Salesforce, and is a top influencer in Customer Experience and a sought-after speaker. She is the author of the Wall Street Journal bestseller Growth IQ and her brand-new book, The Experience Mindset, released this year. In this classic episode, Tiffani Bova joined host Robert Glazer on the Elevate Podcast to discuss The Experience Mindset and how companies can create exceptional experiences for their customers. She also talks about employees and how that affects your customer experience. Furthermore, Tiffani explains the balance of technology and humans in your business. So, don't miss this episode. Today, we will unravel the secrets to creating exceptional customer experience with Tiffani Bova as she flips through the pages of The Experience Mindset. Learn more about your ad choices. Visit megaphone.fm/adchoices

Get my pronunciation course on PRE-SALE: https://www.englishwiththiago.com/course-pre-sale Join my CONVERSATION CLUB! LIMITED SPOTS: https://www.englishwiththiago.com/b24 50 Phrasal Verbs & Idioms (FREE eBook): https://www.englishwiththiago.com/spice-up-ebook Download ELSA for free and get 7 days membership for free): https://bit.ly/ENGLISHWITHTHIAGOXELSA Get 85% off of ELSA lifetime membership or 40% off of ELSA one year membership: https://www.elsaspeak.com/inf/englishwiththiago In this episode, Thiago shares his journey to becoming a more confident English speaker and provides tips on how listeners can increase their confidence. He emphasizes the importance of taking action, finding evidence of one's speaking abilities, and actively seeking opportunities to practice English. Thiago also discusses the significance of having a growth mindset, asking for feedback, and studying English pronunciation. By focusing on personal development and continuously improving their language skills, learners can build confidence in speaking English. Chapters 00:00 Introduction 01:55 Thiago's Journey to Confidence 06:18 Understanding Confidence and Mindset 09:42 Personal Development and Confidence 13:43 Dealing with Imposter Syndrome 16:33 Taking Action and Overcoming Insecurity 20:54 Finding Evidence of Speaking Abilities 25:43 Asking for Feedback and Job Opportunities 30:24 The Importance of Pronunciation 37:08 Improving English Skills for Confidence 38:31 Conclusion Follow My YouTube Channel: English with Thiago - YouTube Follow me on Instagram: Thiago Alencar (@teacher.thiagoalencar) • Instagram photos and videos

In this episode we were joined by Lee Roquet. Lee is the CEO of marketing agency Finch having previously held the role of VP of Customer Experience.Lee shared his journey from Chief Customer Officer roles to now running a company and how this has helped forge his customer led leadership style.During our chat, Lee also shared some tips on how customer leaders can better engage their own CEO's and the wider C Suite in investing in and prioritising CX. Hosted by Ausha. See ausha.co/privacy-policy for more information.

Welcome back to the podcast @Tiffani Bova - My first encore guest! Tiffani, a former exec at @Gartner and @Salesforce, who has met with seemingly every top CMO/CEO in the Fortune 500, has just dropped a new book “The Experience Mindset” (changing the way you think about growth) and I found it so kool and insightful I had to bring her on the program to discuss the ideas of working to break down silos, making it easier for employees to have success and taking a bigger view of Go To Market.  A chat that every co can find value. Please enjoy and let me know what you think. 

In this episode of the Traction podcast, Alice Heiman, Founder, Strategist, and Podcast Host of Sales Strategies for CEOs, shares her expertise in sales, honed from a rich background that spans from teaching in public schools to excelling in corporate sales. Alice's journey from a public school teacher to a leading figure in complex corporate sales provides a unique perspective on sales strategies and customer relations.Alice discusses several key points:- The transition from education to sales and how teaching skills are beneficial in sales.- Importance of mindset change in sales, especially for CEO founders.- Utilizing networks and board advisors for business growth and sales strategies.- Emphasizing the role of sales as a team sport and the importance of a team approach in large deals.- The concept of No-Sell Selling and preparation before sales calls.- Challenges faced by sales leaders globally and strategies to overcome them.- Effective hiring and coaching strategies in sales.Resources Mentioned:Alice Heiman -https://www.linkedin.com/in/aliceheiman/Sales Strategies for CEOs -https://www.linkedin.com/company/alice-heiman-llc/“Conceptual Selling” by Robert Miller and Stephen Heiman -https://www.amazon.com/Conceptual-Selling-Robert-B-Miller/dp/0446389064 “Strategic Selling” by Robert Miller and Stephen Heiman. -https://www.amazon.com/Strategic-Selling-Successful-Americas-Companies/dp/0446386278/ref=pd_bxgy_img_d_sccl_2/135-0551963-3670142?pd_rd_w=1pMvl&content-id=amzn1.sym.7746dde5-5539-43d2-b75f-28935d70f100&pf_rd_p=7746dde5-5539-43d2-b75f-28935d70f100&pf_rd_r=HBETANRAPEWTZA3KVZS9&pd_rd_wg=atzQP&pd_rd_r=e428d300-d512-424f-9219-3b22c6e3f5ef&pd_rd_i=0446386278&psc=1 “Obviously Awesome” by April Dunford -https://www.amazon.com/Obviously-Awesome-Product-Positioning-Customers/dp/1999023005“Growth IQ” by Tiffany Bova -https://www.amazon.com/Growth-IQ-Smarter-Choices-Business/dp/0525534407“The Experience Mindset” by Tiffany Bova -https://www.amazon.com/Experience-Mindset-Changing-Think-Growth/dp/059354269X“Sales Innovation Paradox” by Dr. Howard Dover -https://www.amazon.com/Sales-Innovation-Paradox-Harnessing-Performance/dp/1632996243Alice Heiman's podcast -https://www.youtube.com/@AliceHeimanThis episode is brought to you by:Leverage community-led growth to skyrocket your business. From “Grassroots to Greatness” by author Lloyed Lobo will help you master 13 game-changing rules from some of the most iconic brands in the world — like Apple, Atlassian, CrossFit, Harley-Davidson, HubSpot, Red Bull and many more — to attract superfans of your own that will propel you to new heights. Grab your copy today at FromGrassrootsToGreatness.com.Each year the U.S. and Canadian governments provide more than $20 billion in R&D tax credits and innovation incentives to fund businesses. But the application process is cumbersome, prone to costly audits and receiving the money can take as long as 16 months. Boast automates this process, enabling companies to get more money faster without the paperwork and audit risk. We don't get paid until you do! Find out if you qualify today at https://Boast.AI.Launch Academy is one of the top global tech hubs for international entrepreneurs and a designated organization for Canada's Startup Visa. Since 2012, Launch has worked with more than 6,000 entrepreneurs from over 100 countries, of which 300 have grown their startups to seed and Series A stage and raised over $2 billion in funding. To learn more about Launch's programs or the Canadian Startup Visa, visit https://LaunchAcademy.ca.Content Allies helps B2B companies build revenue-generating podcasts. We recommend them to any B2B company that is looking to launch or streamline its podcast production. Learn more at https://contentallies.com.#product #marketing #innovation #startup #generativeai #AI

https://www.sherylkline.com/blog/the-experience-mindsetI had the honor of speaking with Tiffani Bova, a Wall Street Journal Bestselling Author, former Senior Vice President of Global Growth and Innovation Evangelist at Salesforce. We dove into her career journey and the powerful concepts from her book The Experience Mindset.Tiffani shared her perspectives on personal growth, career agility, and the importance of customer and employee experiences. Her insights are particularly valuable for female leaders looking to navigate the complexities of modern business environments with confidence and skill.Key Takeaways:Foundational Lessons from Sports (01:11): Tiffani attributes early life lessons from sports as key to her success. The skills of grace in victory, resilience in defeat, and being a team player have greatly influenced her professional journey.Career Progression and Risk-Taking (03:10): Bova's career is marked by a mix of lateral, downward, and upward moves, emphasizing the importance of taking risks and believing in one's ability to learn and grow in new roles.The Role of Confidence (07:01): Tiffani highlights the need to build a ‘confidence muscle', stressing that confidence, like any skill, needs to be developed and strengthened over time.Importance of Employee Experience (14:21): In her book, “The Experience Mindset,” Tiffani underscores the critical link between employee satisfaction and customer experience, advocating for a balanced approach to both.Actionable Strategies for Companies (17:31): Tiffani advises companies to align metrics for customer and employee experiences, journey map the employee processes underlying customer interactions, and action insights from employee surveys to foster a healthier workplace.To stay up-to-date with future interviews and gain valuable resources on building mindset and influence to have an even bigger voice and impact with your leadership, be sure to join our Fearless Female Leader community at www.sherylkline.com, or please email me directly at info@sherylkline.com if I can help you, your team, or organization in any way.Cheering you on, always!--Sheryl

Have you ever let your thoughts about "being healthy" consume your life? Do you ever attach your nutrition and exercise habits to your identity? If so...we get it. We've been there. Or maybe you swing the other way and are stuck in the mode of binging food and don't know how to get out.No matter what the "flavor" of disordered eating, it oftentimes feels like a prison.In this episode we discuss:Difference between eating disorders & disordered eatingCurrent statistics: how many people does this actually affect?Our (Chase & Mimi's) individual journeys through orthorexiaWhat finally caused us to admit we had a problemHow we got ourselves outOur most profound lessons through the experienceWhere to start if this is youWANNA HEAR YOUR VOICE ON OUR SHOW? Now you can send us voice memos on Speakpipe! Ask us a question or leave us a comment and we will play it in an upcoming show. Leave your voice message here: https://www.speakpipe.com/TheMedicinPodcastOUR LINKS + DISCOUNTSMushyLove Latte (discount: MEDICIN)Immune Intel AHCC (discount: MEDICIN)Our favorite Reishi KING CoffeeOrganifi (20% discount: MIMIFIT)Clearstem Skincare (discount: MIMI)Paleovalley (discount: MEDICIN)See all our favorite products on The Medicin CabinetCONNECT WITH USOur websiteMimi's IG // Chase's IG // The Medicin IGSound from Zapsplat.com

In this episode of the Experience Strategy Podcast, we are joined by Lee Roquet, the CEO of Finch, e-commerce marketing company. We talk about What Lee has learned in the shift from Chief Customer Officer roles to CEO roles- and what he now wishes every experience strategist knew.  How to lead companies with an experience mindset How to lead teams with a people-first approach. Don't miss this powerful and inspiring conversation! For access to the transcripts to the episode, click here.   

Quiet quitting, The Great Resignation, burnout: there are a ton of buzzwords to describe how modern work culture is broken. Now that we know what the problems are, how do we fix them? Tiffani Bova shares how companies can repair their relationship with their employees. ►Get Big Think+ for Business Guide, inspire and accelerate leaders at all levels of your company with the biggest minds in business. Modern American working culture is broken — and has been for a long time. The coronavirus pandemic only magnified festering wounds that have adversely impacted employers and employees for far too long. Tiffani Bova, named among the Top 50 Business Thinkers in the world by Thinkers50 for six years running, explores what needs to happen to repair it. ---------------------------------------------------------------------------------- About Tiffani Bova: Ranked for the last 6 years in the Top 50 Business Thinkers in the world by Thinkers50, Tiffani Bova is a leading thinker who Forbes says “reshapes our perception of growth.” As both a practitioner and academic, she offers a unique perspective and has helped lead the tech industry through several evolutions over her nearly 30-year career as Salesforce's former Growth and Innovation Evangelist and previously as a Research Fellow at Gartner and a sales, marketing, and customer service executive for start-ups and Fortune 500 companies. She is the author of two Wall Street Journal bestsellers: GrowthIQ and The Experience Mindset. While at Gartner, her forward-looking insights and guidance helped some of the largest technology companies in the world, including Microsoft, Cisco, Salesforce, Hewlett-Packard, IBM, Oracle, SAP, AT&T, Dell, Amazon-AWS, expand their market share and grow their revenues. She was a trusted advisor to multiple senior executives who were responsible for shifting from on-premise to as-a-service business models, resulting in new billion-dollar divisions. In the late 90s and early 2000s, she was a pioneer of cloud computing; she previously led direct and indirect sales, marketing, and customer service for two of the largest web-based start-ups in the US and spearheaded a newly formed division of a Fortune 500 company to $300 million in revenue over two and a half years. Tiffani has been featured in Harvard Business Review, Fortune, Fast Company, Bloomberg, MSNBC-TV, Yahoo Finance, INC, and Forbes. She is also the host of the podcast What's Next! with Tiffani Bova. --- Send in a voice message: https://podcasters.spotify.com/pod/show/bigthink/message Learn more about your ad choices. Visit megaphone.fm/adchoices

Get a copy of your GrowBIG Playbook today!    Wondering how you can unlock massive growth? In this episode of Real Relationships Real Revenue, I sat down with Tiffani Bova. She is the Senior Leader at Salesforce and author of The Growth IQ and The Experience Mindset. We are discussing both of these books and learning from Tiffani how we can best grow our organization and book of business by enhancing the experience of the customers and employees and the role technology plays in it all.    Topics We Cover in This Episode:    The growth levers that companies use to grow their business The power of company culture and values  How we can actually deliver greater growth rates  Why companies are falling woefully short on employee experience for the sake of customer experience  The data on why you can grow more by focusing on customer and employee experience  Why the experience of working with you matters so much The impact technology has on the customer and employee experience  Practical actions you can take to optimize the technology you're using Simple steps to enhance client experience    I hope you enjoyed this conversation with Tiffani! Take a week and map out how you can optimize your time and technology to improve the experience of your customers and employees so you can work smarter, not harder. This is the true path to growth.    If you want to learn more from Tiffani, I highly recommend you connect with her on LinkedIn and get a copy of her books The Growth IQ and The Experience Mindset.    Resources Mentioned:   Get a copy of Growth IQ Get a copy of The Experience Mindset Connect with Tiffani on LinkedIn Follow Tiffani on X Get a copy of your GrowBIG Playbook today!  

Get a copy of your GrowBIG Playbook today!    Wondering how you can unlock massive growth? In this episode of Real Relationships Real Revenue, I sat down with Tiffani Bova. She is the Senior Leader at Salesforce and author of The Growth IQ and The Experience Mindset. We are discussing both of these books and learning from Tiffani how we can best grow our organization and book of business by enhancing the experience of the customers and employees and the role technology plays in it all.    Topics We Cover in This Episode:    The growth levers that companies use to grow their business The power of company culture and values  How we can actually deliver greater growth rates  Why companies are falling woefully short on employee experience for the sake of customer experience  The data on why you can grow more by focusing on customer and employee experience  Why the experience of working with you matters so much The impact technology has on the customer and employee experience  Practical actions you can take to optimize the technology you're using Simple steps to enhance client experience    I hope you enjoyed this conversation with Tiffani! Take a week and map out how you can optimize your time and technology to improve the experience of your customers and employees so you can work smarter, not harder. This is the true path to growth.    If you want to learn more from Tiffani, I highly recommend you connect with her on LinkedIn and get a copy of her books The Growth IQ and The Experience Mindset.    Resources Mentioned:   Get a copy of Growth IQ Get a copy of The Experience Mindset Connect with Tiffani on LinkedIn Follow Tiffani on X Get a copy of your GrowBIG Playbook today!  

Get a copy of your GrowBIG Playbook today!    Wondering how you can unlock massive growth? In this episode of Real Relationships Real Revenue, I sat down with Tiffani Bova. She is the Senior Leader at Salesforce and author of The Growth IQ and The Experience Mindset. We are discussing both of these books and learning from Tiffani how we can best grow our organization and book of business by enhancing the experience of the customers and employees and the role technology plays in it all.    Topics We Cover in This Episode:    The growth levers that companies use to grow their business The power of company culture and values  How we can actually deliver greater growth rates  Why companies are falling woefully short on employee experience for the sake of customer experience  The data on why you can grow more by focusing on customer and employee experience  Why the experience of working with you matters so much The impact technology has on the customer and employee experience  Practical actions you can take to optimize the technology you're using Simple steps to enhance client experience    I hope you enjoyed this conversation with Tiffani! Take a week and map out how you can optimize your time and technology to improve the experience of your customers and employees so you can work smarter, not harder. This is the true path to growth.    If you want to learn more from Tiffani, I highly recommend you connect with her on LinkedIn and get a copy of her books The Growth IQ and The Experience Mindset.    Resources Mentioned:   Get a copy of Growth IQ Get a copy of The Experience Mindset Connect with Tiffani on LinkedIn Follow Tiffani on X Get a copy of your GrowBIG Playbook today!  

We have known for quite some time that employee experience and customer experience are closely interlinked, and the data is quite unequivocal about it. In this insightful episode, Tiffani Bova, a renowned growth and innovation evangelist, delves into the intricacies of The Experience Mindset. Co-author of the bestselling book, Growth IQ, Tiffani shares invaluable perspectives on how organizations can strike a balance between customer and employee experiences to drive sustainable growth. Drawing on her extensive experience, she discusses the profound impact of employee engagement on customer satisfaction, shedding light on the key elements that contribute to a positive employee experience and its ripple effect on overall business success. Join us as we navigate the realms of leadership, technology, and culture with Tiffani, offering listeners actionable insights for fostering an environment where both employees and customers thrive.

Tiffani Bova is a Global Customer Growth and Innovation Evangelist at Salesforce, a top influencer in Customer Experience, and a sought-after speaker and thought leader. She is the author of the Wall Street Journal bestseller Growth IQ and her brand-new book, The Experience Mindset, released this year. In her second appearance on the show, Tiffani joined host Robert Glazer on the Elevate Podcast to discuss The Experience Mindset and how companies can create exceptional experiences for their customers and empower their people to do their best work. Learn more about your ad choices. Visit megaphone.fm/adchoices

Send us a Text Message.Julian recently sat down for an interview with Tiffani Bova, who has been in the business for over 30 years.Ranked for the last four years in the Top 50 business thinkers in the world by Thinkers50, Tiffani Bova is a leading thinker who Forbes says “reshapes our perception of growth.” As both a practitioner and academic she offers a unique perspective and has helped lead the tech industry through several evolutions over her nearly 30-year career as Salesforce's former Growth and Innovation Evangelist, and previously as a Research Fellow at Gartner and a sales, marketing and customer service executive for start-ups and Fortune 500 companies. She is the author of two Wall Street Journal bestsellers: GrowthIQ and The Experience Mindset.While at Gartner, her forward-looking insights and guidance helped some of the largest technology companies in the world including Microsoft, Cisco, Salesforce, Hewlett-Packard, IBM, Oracle, SAP, AT&T, Dell, Amazon-AWS, expand their market share and grow their revenues. She was a trusted advisor to multiple senior executives who were responsible for shifting from on-premise to as-a-service business models resulting in new billion-dollar divisions. In the late 90's and early 2000s she was a pioneer of cloud computing, she previously led direct and indirect sales, marketing and customer service for two of the largest web-based start-ups in the US and spearheaded a newly formed division of a Fortune 500 company to $300 million in revenue over two and a half years.Tiffani has been featured in Harvard Business Review, Fortune, Fast Company, Bloomberg, MSNBC-TV, Yahoo Finance, INC and Forbes. She is also the host of the podcast What's Next! with Tiffani Bova. More info here: https://www.tiffanibova.com/

In a world where businesses prioritize customer experience, CEOs must grasp the profound impact of employee experience. In a compelling discussion with Tiffani Bova, author of "The Experience Mindset," we explore the importance of elevating the employee experience. Tiffani emphasizes the need for CEOs to understand the link between employee satisfaction and customer success, fostering a cycle of growth.Tiffani underscores the undeniable connection between employee and customer experiences. She asserts that happy employees lead to happy customers, emphasizing the need for a supportive work environment. She states, "To win customer love, you must first earn employee affection." This highlights the pivotal role of the employee experience in driving customer satisfaction.To enhance the employee experience, CEOs should align KPIs for both customer and employee satisfaction. Tiffani recommends questions like, "What are your top customer experience KPIs?" and "Is leadership success tied to these KPIs?" Harmonizing metrics and compensation ensures equal importance for both customer and employee satisfaction. What impacts one will impact the otherImproving the employee experience doesn't require massive changes. Tiffani advises CEOs to begin with one aspect at a time, addressing pain points and streamlining processes. Conducting pulse surveys and seeking employee feedback initiate a culture Tiffani Bova's insights highlight the pivotal role of employee experience in company success. CEOs must prioritize employee well-being, align metrics, and make incremental changes. Embracing modern tech and ensuring it is making jobs easier not harder is vital. CEOs must balance employee experience with customer experience for lasting success.Chapters01:35 Tiffani Bova's background and book "The Experience Mindset".04:55 The research on the impact of employee experience on customer experience.08:07 CEOs acknowledging the lack of ownership of employee experience.12:27 The disconnect between customer-centricity and employee experience.15:23 Employee experience impacts customer experience in the long run.18:19 Process alignment and technology integration improve employee experience.21:02 Simplify tasks and processes to improve employee experience.26:47 Importance of ongoing conversations and employee input30:18 Happy customers don't always mean happy employees34:41 Outdated technology is a major challenge for employeesAbout GuestTiffani Bova is a renowned business strategist, speaker, and author known for her expertise in sales, growth, and innovation. She has held prominent positions at leading technology companies, including Salesforce, where she served as the Global Customer Growth and Innovation Evangelist. Tiffani is recognized for her insights into customer-centricity, digital transformation, and the future of business.Throughout her career, Tiffani has been a sought-after keynote speaker and thought leader, sharing her knowledge on topics such as sales and marketing strategies, customer experience, and the impact of emerging technologies. She is also the author of the book "Growth IQ," which explores various strategies for driving business growth.Tiffani Bova's work has made her a respected voice in the business world, and she continues to inspire and educate professionals through her speaking engagements, writings, and consulting work.Social Links Connect with Tiffani Bova on her official website:Tiffani BovaFind Tiffani Bova's books, The Experience Mindset and Growth IQ on her websiteTiffani Bova - The Experience MindsetTiffani Bova - Growth IQConnect with Tiffani on LinkedIn:(99+) Tiffani Bova | LinkedInYou can learn more about and connect with Alice Heiman in the links below.Connect with Alice on LinkedIn:(99+) Alice Heiman | LinkedInCheck out Alice's website:Alice Heiman - Alice Heiman

How can you improve your customer and employee experience?People in the CSuite can forget customer and employee experience are linked. If you change how customers interact with products or services, your employees change the way they work too.In this episode I am joined by Tiffani Bova, a growth expert. Her research shows 80% of customer facing employees do not feel the technology they use works for the tasks they are given. The question is, if it doesn't work for employees how can it work for customers?Tiffani shares what she thinks makes fantastic customer experience, how you can make your employees job easier, and how to nurture an experience mindset within global enterprises.“If you are going to do something for your customer, pause and ask, what is the impact on my employee” – Tiffani BovaYou'll hear about:●      What is fantastic customer experience?●      Making it easy for employees to do their job well●      Where CEOs should start●      Nurturing an experience mindset●      Having empowering conversations with employees●      The hardest obstacle for CSuite to overcome●      Creating enterprise wide mindset change●      Tiffani's biggest mindset change●      What is Tiffani working on for her own development?About Tiffani Bova:Tiffani Bova is a leading thinker who Forbes says “reshapes our perception of growth.” As both a practitioner and academic she offers a unique perspective and has helped lead the tech industry through several evolutions over her nearly 30-year career as Salesforce's former Growth and Innovation Evangelist, and previously as a Research Fellow at Gartner. She is the author of two Wall Street Journal bestsellers: GrowthIQ and The Experience Mindset.She has been named one of the Top 50 business thinkers in the world by Thinkers50 twice.Her resources:• Profile: https://shorturl.at/cFLN2• Book ‘The Experience Mindset': https://shorturl.at/gySV4• What's Next Podcast: https://shorturl.at/bEHK0My resources:Take my new Becoming a Strategic Leader course (https://bit.ly/3KJYDTj). Sign up to my Strategic Leader newsletter (http://bit.ly/36WRpri) for stimuli, ideas, guidance and tips on how to lead your team, organisation or self more effectively, delivered straight to your inbox:Subscribe to my YouTube channel (http://bit.ly/3cFGk1k) where you can watch the conversation.Take the Extraordinary Essentials test (https://bit.ly/3EhSKY5) to identify your strengths and development areas as a strategic leader:For more details about me:●      Services (https://bit.ly/373jctk) to CEOs, entrepreneurs and professionals●      About me (https://bit.ly/3LFsfiO) - my background, experience and philosophy●      Examples of my writing (https://bit.ly/3O7jkc7)●      Follow me and engage with me on LinkedIn (https://bit.ly/2Z2PexP)●      Follow me and engage with me on Twitter (https://bit.ly/36XavNI)

Welcome to an interview with the author of The Experience Mindset: Changing the Way You Think About Growth, Tiffani Bova. This book details exactly how your company can adopt an Experience Mindset, at scale. It's not enough to know that happy employees equals happy customers. You must have an intentional, balanced approach to company strategy that involves all stakeholders – IT, Marketing, Sales, Operations, and HR – with KPIs and ownership over outcomes. Tiffani Bova is the global customer growth and innovation evangelist at Salesforce, and the Wall Street Journal bestselling author of Growth IQ. Over the past two decades, she has led large revenue-producing divisions at businesses ranging from start-ups to the Fortune 500. As a Research Fellow at Gartner, her cutting-edge insights helped Microsoft, Cisco, Salesforce, Hewlett-Packard, IBM, Oracle, SAP, AT&T, Dell, Amazon-AWS, and other prominent companies expand their market share and grow their revenues. She has been named one of the Top 50 business thinkers in the world by Thinkers50 twice. She is also the host of the podcast What's Next! with Tiffani Bova. Get Tiffani's book here: https://rb.gy/bcal2 The Experience Mindset: Changing the Way You Think About Growth Here are some free gifts for you: Overall Approach Used in Well-Managed Strategy Studies free download: www.firmsconsulting.com/OverallApproach McKinsey & BCG winning resume free download: www.firmsconsulting.com/resumepdf Enjoying this episode? Get access to sample advanced training episodes here: www.firmsconsulting.com/promo

Welcome to Strategy Skills episode 376, an interview with the author of The Experience Mindset: Changing the Way You Think About Growth, Tiffani Bova. This book details exactly how your company can adopt an Experience Mindset, at scale. It's not enough to know that happy employees equals happy customers. You must have an intentional, balanced approach to company strategy that involves all stakeholders – IT, Marketing, Sales, Operations, and HR – with KPIs and ownership over outcomes. Tiffani Bova is the global customer growth and innovation evangelist at Salesforce, and the Wall Street Journal bestselling author of Growth IQ. Over the past two decades, she has led large revenue-producing divisions at businesses ranging from start-ups to the Fortune 500. As a Research Fellow at Gartner, her cutting-edge insights helped Microsoft, Cisco, Salesforce, Hewlett-Packard, IBM, Oracle, SAP, AT&T, Dell, Amazon-AWS, and other prominent companies expand their market share and grow their revenues. She has been named one of the Top 50 business thinkers in the world by Thinkers50 twice. She is also the host of the podcast What's Next! with Tiffani Bova. Get Tiffani's book here: https://rb.gy/bcal2 The Experience Mindset: Changing the Way You Think About Growth Here are some free gifts for you: Overall Approach Used in Well-Managed Strategy Studies free download: www.firmsconsulting.com/OverallApproach McKinsey & BCG winning resume free download: www.firmsconsulting.com/resumepdf Enjoying this episode? Get access to sample advanced training episodes here: www.firmsconsulting.com/promo  

In this week's episode of the SIMPLE brand podcast, I talk with Tiffani Bova, author of the Wall Street Journal bestseller - The Experience Mindset: Changing the Way You Think About Growth.Tiffani's an international keynote speaker and the former global customer growth and innovation evangelist at Salesforce.She's been named twice as one of the top 50 business thinkers in the world by Thinkers50. She's a regular contributor to Forbes, Entrepreneur, Fast Company, and Harvard Business Review.And she's the host of the What's Next! With Tiffani Bova podcast.Tiffani and I discuss the impact your brand has when you place an equal focus on both customer experience and employee experience.Here's what we discuss:How Tiffani defines “happy employees”The fastest way to get customers to love your brand is to get employees to love their job.How a focus on reducing customer effort has created the “CX Delimma” The pandemic shined a light onto the lack of investment brands have made for employeesWhat companies see when they place a simultaneous focus on CX and EXHow to help your employees instill an experience mindset How Best Buy was able to turn things around by placing an equal focus on CX and EXRESOURCES FROM THIS EPISODE:Tiffani's siteTiffani's book - The Experience Mindset: Changing the Way You Think About GrowthTiffani's book - Growth IQ: Get Smarter About the Choices that Will Make or Break Your BusinessTiffani's podcast - What's Next! With Tiffani BovaTiffani on LinkedIn

Motocross Champion, Business Owner, And Coach Talks Experience, Mindset, And Success#motocross #business #lifecoach #mindset #success Logan Lessar is a National Motocross Champion, Business Owner, and online coach.He empowers people to unlock their maximum potential by building the best version of themselves physically and mentally in order to push through adversity, eliminate the vices holding them down in their lives, and live a life they're excited to wakeup to every day.Logan started his first business at the early age of 15 and traveled solo to South Africa at 17, where he now lives part-time throughout the year.Logan has raced Motocross since he was 8 years old and has won numerous state and national championships.Instagram: https://www.instagram.com/logan_lessar/X: https://twitter.com/Loganlessar21TikTok: https://www.tiktok.com/@UCQqS5D1bp8gIpl2ljsQW-zw Youtube: https://www.youtube.com/channel/UCQqS5D1bp8gIpl2ljsQW-zwThanks for tuning in, please be sure to click that subscribe button and give this a thumbs up!!Email: thevibesbroadcast@gmail.comInstagram: https://www.instagram.com/listen_to_the_vibes_/Facebook: https://www.facebook.com/thevibesbroadcastnetworkLinktree: https://linktr.ee/the_vibes_broadcastTikTok: https://vm.tiktok.com/ZMeuTVRv2/Twitter: https://twitter.com/TheVibesBrdcstTruth: https://truthsocial.com/@KoyoteFor all our social media and other links, go to: Linktree: https://linktr.ee/the_vibes_broadcastPlease subscribe, like, and share!

Episode 75: “EX and CX: The Marketer's Magic Formula” with Tiffani Bova     “The fastest way to get customers to love your brand is to get employees to love their job."   In this episode, you will find out why old beliefs that “the customer is number one” are no longer true—nor sustainable.   We welcomed Salesforce's Chief Growth Evangelist, Tiffani Bova, to the studio. Her deep research of over 4,000 executives forms a strong foundation for this session, and her newest book. Show highlights include:   What EX means? “a method to design and deliver simple and personalized employee experiences that feel unique to our company-- in an effort to drive better business outcomes.” The distinction between HR and EX – and why EX is NOT job #1 of your HR team. The smart move behind “One Stupid Thing:” How a Vancouver-based unicorn CEO drove higher valuation and team engagement scores. Simple strategies to overcome low technology adoption rates (hovering 24%) Tiffani's favorite metrics to align EX and CX To celebrate our 75th show, we gave away copies of her newest book,” The Experience Mindset." Congratulations to our winners - Kristin Mitra and David Lopez.   Special thanks to our superstar production team: Alex Connolly, Bill Connolly, Glen Macdonell, and Marisa Cali. LIKE OUR SHOW? Please leave us a 5 star review on Apple Podcast. We love our loyal listeners!   P.S. Don't miss a future show – register for our private “know ahead” list at themindfulmarketer.com   SHOW NOTES AND BONUSES: CMOs Leading Innovation Conference (CLIC '23) – our 7th cohort gathers Nov. 2-3 in Nashville, TN USA. Details/registration here:Tinyurl.com/clic2023 HBR article: This includes key insights on the revenue upside potential from aligning EX and CX initiatives: https://hbr.org/2022/03/research-how-employee-experience-impacts-your-bottom-line LinkedIn Live Replay with Tiffani & Lisa (36 minutes):https://www.linkedin.com/events/cxandex-themarketer-smagicformu7087413132049965056/comments/ The Experience Mindset order link:https://tinyurl.com/tiffaniexperience Episode 76: “Ask Me Anything!” Send your customer, career, or marketing strategy questions to lisa@lisanirell.comwith “AMA September 1 question” in the Subject line. We will send you the invitation link (free).  

Global Customer Growth and Innovation Evangelist of Salesforce and Wall Street Best Selling Author, Tiffani Bova, joins Dr. Vince Molinaro as a guest on the Lead the Future Podcast to dive deep into how the employee experience drives growth and innovation in business and common areas of tension between C-suite executives and employees.

What questions are addressed in this podcast?What are aspects of Employee Experience (EX) that leaders often overlook with dire consequences on CX?Who in an organization should own EX?Are there tangible ways to measure EX vs. CX?What is the ROI of developing a more thought-out employee experience?_________________________________________________________________________________________Summary: Tiffani Bova is the global growth evangelist and business strategist at Salesforce, an author, and a keynote speaker. We were lucky enough to have Tiffani join us for a second time on this podcast, and in this episode, she brings us a new wealth of much-needed perspective. Where our last episode with Tiffani focused on the how to maximize your company's Growth IQ—the 10 paths to growing your company—now we shift our focus to the internal movers of this growth—employees and the employee experience, also known as EX. Tiffani's career taught her that without the people who make the Customer Experience, you can only get so far in fulfilling your brand promise. In her newest book, The Experience Mindset, she dives into how to complement your CX by revamping your EX.In this episode, she shares:A re-definition of EX (though not a new concept), including what it is not The specific, measurable impact EX can have on your future financial results How management often not only neglects the Employee experience, but actually makes it worse by offloading customer stress onto employees What kinds of metrics you can set around EX—which can often run parallel to and complement CX metrics _________________________________________________________________________________________"Let me just say to you that that strategy one-pager in that vision and value statement and your tagline does not show up and solve a customer problem. It does not show up and sell something to a customer. It does not show up and design a product. People do that, not the strategy deck that gets you funding from your board." -Tiffani Bova_________________________________________________________________________________________Action Items: If you'd like to put takeaways from this episode into action in your organization, we recommend starting here:Each time you make a change or implement a new initiative, ask yourself "What is the intended or unintended consequence to my people, to our employees? Are we setting them up for success to deliver on this change we're making for customer in order to increase that promoter score or customer satisfaction?"Develop a KPI for EX that correlates to and complements each CX KPIAsk your employees one simple tangible question relating to frictions for each task or initiative in weekly check-ins: "How easy on a scale of 1-5 was it to execute on this task?"_________________________________________________________________________________________Episode Timeline:00:00—Highlight from today's episode00:56—Introducing Tiffani + The topic of today's episode2:58—If you really know me, you know that...3:31—What is your definition of strategy?4:31—What prompted you to begin your research into the topic of Employee Experience (EX)?7:05—What were some of the unexpected findings in your research that led you to writing your book?11:21—What do you consider EX—the definition and items included within it—and what it is not?12:27—Can you talk to us about the unintended consequences of offloading customer frictions onto employees?17:21—The staggering statistics around the tech employed within organizations and their impact on EX19:59—Why there is a vital need for a role accountable for EX22:12—What are some tangible steps an organization can take to start owning the EX experience more consciously?24:21—How can people follow you and connect with you to continue learning from you?__________________________________________________________________________________________Additional Resources: Personal page: https://www.tiffanibova.com/Newest book, The Experience Mindset, https://www.tiffanibova.com/experiencemindset/Podcast: https://www.tiffanibova.com/whats-next-podcast/Linkedin: https://www.linkedin.com/in/tiffanibova/Twitter: https://twitter.com/Tiffani_Bova

What questions are addressed in this podcast?What are aspects of Employee Experience (EX) that leaders often overlook with dire consequences on CX?Who in an organization should own EX?Are there tangible ways to measure EX vs. CX?What is the ROI of developing a more thought-out employee experience?_________________________________________________________________________________________Summary: Tiffani Bova is the global growth evangelist and business strategist at Salesforce, an author, and a keynote speaker. We were lucky enough to have Tiffani join us for a second time on this podcast, and in this episode, she brings us a new wealth of much-needed perspective. Where our last episode with Tiffani focused on the how to maximize your company's Growth IQ—the 10 paths to growing your company—now we shift our focus to the internal movers of this growth—employees and the employee experience, also known as EX. Tiffani's career taught her that without the people who make the Customer Experience, you can only get so far in fulfilling your brand promise. In her newest book, The Experience Mindset, she dives into how to complement your CX by revamping your EX.In this episode, she shares:A re-definition of EX (though not a new concept), including what it is not The specific, measurable impact EX can have on your future financial results How management often not only neglects the Employee experience, but actually makes it worse by offloading customer stress onto employees What kinds of metrics you can set around EX—which can often run parallel to and complement CX metrics _________________________________________________________________________________________"Let me just say to you that that strategy one-pager in that vision and value statement and your tagline does not show up and solve a customer problem. It does not show up and sell something to a customer. It does not show up and design a product. People do that, not the strategy deck that gets you funding from your board." -Tiffani Bova_________________________________________________________________________________________Action Items: If you'd like to put takeaways from this episode into action in your organization, we recommend starting here:Each time you make a change or implement a new initiative, ask yourself "What is the intended or unintended consequence to my people, to our employees? Are we setting them up for success to deliver on this change we're making for customer in order to increase that promoter score or customer satisfaction?"Develop a KPI for EX that correlates to and complements each CX KPIAsk your employees one simple tangible question relating to frictions for each task or initiative in weekly check-ins: "How easy on a scale of 1-5 was it to execute on this task?"_________________________________________________________________________________________Episode Timeline:00:00—Highlight from today's episode00:56—Introducing Tiffani + The topic of today's episode2:58—If you really know me, you know that...3:31—What is your definition of strategy?4:31—What prompted you to begin your research into the topic of Employee Experience (EX)?7:05—What were some of the unexpected findings in your research that led you to writing your book?11:21—What do you consider EX—the definition and items included within it—and what it is not?12:27—Can you talk to us about the unintended consequences of offloading customer frictions onto employees?17:21—The staggering statistics around the tech employed within organizations and their impact on EX19:59—Why there is a vital need for a role accountable for EX22:12—What are some tangible steps an organization can take to start owning the EX experience more consciously?24:21—How can people follow you and connect with you to continue learning from you?__________________________________________________________________________________________Additional Resources: Personal page: https://www.tiffanibova.com/Newest book, The Experience Mindset, https://www.tiffanibova.com/experiencemindset/Podcast: https://www.tiffanibova.com/whats-next-podcast/Linkedin: https://www.linkedin.com/in/tiffanibova/Twitter: https://twitter.com/Tiffani_Bova

Salesforce Global Growth and Innovation Evangelist/best-selling author Tiffani Bova shares the often-overlooked truth of how focusing on the optimization of employee experience elevates the customer experience your organization delivers. Compelling competitive differentiation and sustained growth is within your grasp!

Imagine having a thriving organization where your employees are as satisfied as your customers - sounds perfect, doesn't it? In this episode, Doing CX Right host Stacy Sherman and Tiffani Bova, Global Customer Growth and Innovation Evangelist at Salesforce discuss the secret formula of high-performing organizations and the employee-customer experience balance. You'll learn about the "Experience Mindset," the role of tech in customer experience, the unintended consquences of employee experience and advice to professionals who are starting to build and advancing their leadership skills.  Learn more about gaining a competitive edge through an experience mindset at 

A New Model (ft. Tiffani Bova)Where innovation and self-awareness meet, you'll find Tiffani BovaOPENING QUOTE:“I stood up in my home office, I hit record, I gave the keynote about what I wanted to say about customer experience. I transcribed the keynote, and that was the beginning of my chapter. That's how I started writing the book.”—Tiffani BovaGUEST BIO:Tiffani Bova is the Global Growth Evangelist at Salesforce and the author of two Wall Street Journal bestselling books, The Experience Mindset and Growth IQ. She's also the host of the top-ranked podcast What's Next with Tiffani Bova. She's ranked on the current Thinkers50 list of the world's top management thinkers, has been named one of the top 100 women in tech, and is considered one of the top 10 influencers on the future of work.Links:WebsiteFacebookTwitterLinkedInInstagramYouTubeCORE TOPICS + DETAILS:[8:21] - Developing Your SkillsHow Tiffani and other speakers go from “first draft” to full-fledged speaking mastersWant to improve as a speaker? Tiffani offers a clear three-step approach. Start by watching recordings of yourself, both with the audio on and the audio off. You'll notice things about your mannerisms, engagement, and message that you don't catch while you're delivering in the moment.Next, study the great — not to copy, but to observe and pick up ideas to improve your artistic choices.Finally, trade the sessions summary for detailed audience feedback. This is a great way to get outside perspective to fuel progress.[13:33] - A New Model for SpeakingHow Tiffani is breaking the mold for what a career speaker looks likeInstead of working as a freelancer selling speeches for cash, Tiffani has a full-time job with Salesforce — yet still is every bit the thought leader and speaker of others at the top of this field. She's managed to leverage her passions and skills into a new way of being a speaker, all while doing the things she loves most.[26:43] - Writing for Non-WritersHow Tiffani wrote a book by crafting keynotesWhile Tiffani had a desire to write a book filled with her ideas, writing in that form doesn't come naturally to her. So instead of trying to fit herself into that mold, she stuck to what she knew — keynotes. She wrote ten keynotes about topics that were important to her, and those scripts became the basis for her first book. The rest is best-selling history.[33:30] - For New SpeakersTiffani's advice for speakers on the riseIn addition to Tiffani's three-step process for improving keynotes, she offers more advice for aspiring and building speakers. Seek out feedback from trusted voices, even those whom you think may not have time for you or even know who you are. You may be surprised.However, seeking feedback comes with a part two — you have to actually be willing to accept and consider that feedback. It doesn't mean you have to take every bit of criticism to heart, but it does mean being open to growing from the feedback you receive.RESOURCES:[0:45] Tiffani's Books[38:42] Nancy Duarte on StorytellingFollow Tiffani Bova:WebsiteFacebookTwitterLinkedInInstagramYouTubeFollow Josh Linkner:FacebookLinkedInInstagramTwitterYouTubeABOUT MIC DROP:Hear from the world's top thought leaders and experts, sharing tipping point moments, strategies, and approaches that led to their speaking career success. Throughout each episode, host Josh Linkner, #1 Innovation keynote speaker in the world, deconstructs guests' Mic Drop moments and provides tactical tools and takeaways that can be applied to any speaking business, no matter it's starting point. You'll enjoy hearing from some of the top keynote speakers in the industry including: Ryan Estis, Alison Levine, Peter Sheahan, Seth Mattison, Cassandra Worthy, and many more. Mic Drop is sponsored by ImpactEleven.Learn more at: MicDropPodcast.comABOUT THE HOST:Josh Linkner is a Creative Troublemaker. He believes passionately that all human beings have incredible creative capacity, and he's on a mission to unlock inventive thinking and creative problem solving to help leaders, individuals, and communities soar. Josh has been the founder and CEO of five tech companies, which sold for a combined value of over $200 million and is the author of four books including the New York Times Bestsellers, Disciplined Dreaming and The Road to Reinvention. He has invested in and/or mentored over 100 startups and is the Founding Partner of Detroit Venture Partners.Today, Josh serves as Chairman and Co-founder of Platypus Labs, an innovation research, training, and consulting firm. He has twice been named the Ernst & Young Entrepreneur of the Year and is the recipient of the United States Presidential Champion of Change Award. Josh is also a passionate Detroiter, the father of four, is a professional-level jazz guitarist, and has a slightly odd obsession with greasy pizza. Learn more about Josh: JoshLinkner.comSPONSORED BY IMPACTELEVEN:From refining your keynote speaking skills to writing marketing copy, from connecting you with bureaus to boosting your fees, to developing high-quality websites, producing head-turning demo reels, Impact Eleven (formerly 3 Ring Circus) offers a comprehensive and powerful set of services to help speakers land more gigs at higher fees. Learn more at: impacteleven.comPRODUCED BY DETROIT PODCAST STUDIOS:In Detroit, history was made when Barry Gordy opened Motown Records back in 1960. More than just discovering great talent, Gordy built a systematic approach to launching superstars. His rigorous processes, technology, and development methods were the secret sauce behind legendary acts such as The Supremes, Stevie Wonder, Marvin Gaye, Diana Ross and Michael Jackson.As a nod to the past, Detroit Podcast Studios leverages modern versions of Motown's processes to launch today's most compelling podcasts. What Motown was to musical artists, Detroit Podcast Studios is to podcast artists today. With over 75 combined years of experience in content development, audio production, music scoring, storytelling, and digital marketing, Detroit Podcast Studios provides full-service development, training, and production capabilities to take podcasts from messy ideas to finely tuned hits. Here's to making (podcast) history together.Learn more at: DetroitPodcastStudios.comSHOW CREDITS:Josh Linkner: Host | josh@joshlinkner.comConnor Trombley: Executive Producer | connor@DetroitPodcastStudios.com

The Experience Mindset: Changing the Way You Think About Growth by Tiffani Bova About the Book: From the Wall Street Journal bestselling author of Growth IQ comes a guide to enhancing customer and employee experience simultaneously for unprecedented revenue growth. In the war for customer acquisition, businesses invest millions of dollars to improve customer experience.  They deliver packages faster, churn out new products, and endlessly revamp their UI, often putting greater strain on employees for diminishing returns.  According to Tiffani Bova, this siloed focus on customer experience – without considering the impact on your staff – actually hinders growth in the long run.  The most successful companies adopt an Experience Mindset that strengthens both employee experience (EX) and customer experience (CX) at the same time. Based on exclusive research from two Salesforce-sponsored studies of thousands of employees and C-suite executives, The Experience Mindset details exactly how your company can adopt an Experience Mindset, at scale.  It's not enough to know that happy employees equals happy customers. You must have an intentional, balanced approach to company strategy that involves all stakeholders – IT, Marketing, Sales, Operations, and HR – with KPIs and ownership over outcomes.  In this ground-breaking book, filled with case studies of leading companies and never-before-seen research, you'll learn: How people, processes, technology, and culture contribute to the “virtuous cycle” of EX and CX. Why the best companies have programs that minimize the customer's effort as well as the employee's effort (and how companies like Southwest and Best Buy get this right) How to effectively roll out technology solutions that boost both EX and CX (hard truth: only 20% of customer-facing employees believe technology makes their job easier. Employees want a seamless technology experience, just like your customers.) What metrics you can use to measure EX, CX, and ultimately, the effect of the two together? You can't improve what you can't measure. Employees are the heart of your business. If you want to remain competitive in today's marketplace, investing in people is no longer a nice-to-have, but rather a must-have. About the Author: Tiffani Bova is the global growth evangelist at Salesforce, a bestselling author, a highly sought-after international keynote speaker, and a podcaster.  Her previous book Growth IQ: Get Smarter About the Choices that Will Make or Break Your Business (featured on episode 241 of The Marketing Book Podcast in 2019) is a Wall Street Journal bestseller and has been translated into 10 languages.  Tiffani is ranked on the current Thinkers50 list of the world's top management thinkers and has appeared on MSNBC, Bloomberg, and Yahoo! Finance, and is a contributor to publications including Harvard Business Review, Forbes, and Entrepreneur.  As host of the podcast, What's Next! With Tiffani Bova, she interviews really smart people [including several authors whom I've had the honor of interviewing] about what's next for companies and individuals as they look to innovate and grow. Prior to working with Salesforce, she was a sales, marketing, and customer service executive for startups and Fortune 500 companies. She also spent ten years at Gartner, the world's leading IT research and advisory firm, as a distinguished analyst and research fellow where she helped companies such as Microsoft, Cisco, Hewlett-Packard, IBM, Oracle, SAP, AT&T, Dell, and Amazon Web Services to expand their market share and grow their revenues.  And, interesting fact – she grew up in Hawaii and she and President Obama attended the same high school! Click here for this episode's website page with the links mentioned during the interview... https://www.salesartillery.com/marketing-book-podcast/experience-mindset-tiffani-bova  

Join Tiffani Bova and I for actionable insights from her book "The Experience Mindset" and the respective research supporting how you can drive revenue growth by getting the balance between focus on customer experience and focus on employee experience right. --- Send in a voice message: https://podcasters.spotify.com/pod/show/thoughtsparksritamcgrath/message

What does it mean to have an experience mindset? Tiffani Bova, keynote speaker, author and Growth and Innovation Evangelist at Salesforce, joins Manufacturing Happy Hour to explain how manufacturing leaders can prioritize employee experience while still keeping customer experience front of mind, using research found for her book The Experience Mindset. When Chris saw Tiffani speak on the topic at a KUKA Robotics event, he couldn't wait to get her on the show! In this episode, Tiffani shares why companies put customers' needs first, why it pays off to prioritize your employees and why the C-suite view employee experience the wrong way. Plus, she reveals what manufacturers can learn from other industries and tells us the first steps to adopting an experience mindset. In this episode, find out: What it means to have an experience mindset Why customer experience can take priority over employee experience How manufacturing leaders can get the balance right Why positive employee experience aids customer experience Why manufacturing companies should hire outside the industry Why leaders should get out of the office The first steps to implementing an experience mindset The gap between C-suite and employee views on employee experience What surprised Tiffani about her research What manufacturers can learn from other industries Enjoying the show? Please leave us a review here. Even one sentence helps. It's feedback from Manufacturing All-Stars like you that keeps us going! Tweetable Quotes: “My advice to leaders would be – get out of your office. Go into the plant, use the systems, use the software. Use everything.” “If our customers aren't successful, we're not successful.” “If you only look in the same pool for hiring, maybe you miss out on the opportunity to bring in new skills.” Links & mentions: The Experience Mindset: Changing the Way You Think About Growth, by Tiffani Bova Tiffani Bova, official website for keynote speaking, books, Tiffani's podcast, and more Connect with Tiffani on LinkedIn Follow Tiffani on Twitter Make sure to visit http://manufacturinghappyhour.com for detailed show notes and a full list of resources mentioned in this episode. Stay Innovative, Stay Thirsty.

Welcome to episode #887 of Six Pixels of Separation - The ThinkersOne Podcast. Here it is: Six Pixels of Separation - The ThinkersOne Podcast - Episode #887. As Global Growth Evangelist at Salesforce, Tiffani Bova, is truly a visionary (driven by data, getting her hands dirty in client's work, and defining new ways to think about business). Tiffani has an audacious dedication to revolutionizing business perspectives, and she's the cerebral powerhouse behind two important books: Growth IQ and her latest, The Experience Mindset - Changing the Way You Think About Growth. Her track record and the accolades she's attracted speak to her acumen. She's been named to the Thinkers50's roster of top global management thinkers, has lent her insights to countless publications like Harvard Business Review and Duke University Dialogue Review, and she's an intellectual force for students at Columbia University and Wharton. Tiffani also hosts her own podcast, What's Next! with Tiffani Bova. She also carries the title of "influencer" via her social media channels on Twitter, LinkedIn and beyond. Inc. Magazine named her as of one the Top 100 Woman In Tech. Having inspired more than half a million people across six continents with over 850 keynote presentations, Tiffani's wisdom is universally sought. Prior to Salesforce, she was a distinguished figure in sales, marketing, and customer service, breaking new ground with innovative strategies for cloud-based solutions. Her tenure at Gartner won her the Thought Leadership award and admiration from tech's finest for her trailblazing strategies for sales and growth. I devoured The Experience Mindset. I love how it unpacks the disconnect that businesses have between their customer experience and their employee experience, in a world where the two must be intrinsically connected. Enjoy the conversation... Running time: 1:03:13. Hello from beautiful Montreal. Subscribe over at Apple Podcasts. Please visit and leave comments on the blog - Six Pixels of Separation. Feel free to connect to me directly on Facebook here: Mitch Joel on Facebook. Check out ThinkersOne. or you can connect on LinkedIn. ...or on Twitter. Here is my conversation with Tiffani Bova. The Experience Mindset - Changing the Way You Think About Growth. Growth IQ. What's Next! with Tiffani Bova. Salesforce. Follow Tiffani on LinkedIn. Follow Tiffani on Twitter. This week's music: David Usher 'St. Lawrence River'.

Statistics show that 28% of a salesperson's time is spent selling. Does this figure surprise you? We tend to spend a lot of time on the administrative side of the business, such as data entry. Tiffani Bova, Growth Evangelist at Salesforce in her newest book argues that the fastest way to get customers to love your brand is to get employees to love their jobs. How do we improve employee experience?   Tiffani and Mark discuss how managers could best spend time on mentoring and coaching to minimize burnout, and the use of tech to save time and simplify.    Find  The Experience Mindset  by Tiffani Bova here.  

Companies with engaged employees experience lower turnover, higher productivity, improved communication and collaboration, enhanced customer service and increased sales. According to research, an increased focus on employee experience can increase revenue and profits by more than 50 percent. This is why 84% of executives rate employee experience (EX) as important to delivering a better customer experience (CX), according to Deloitte. Unfortunately, less than 10% of firms say they are ready to actively improve employee experiences. I am excited to have Tiffani Bova, the global customer growth and innovation evangelist at Salesforce, and the Wall Street Journal bestselling author of the new book ‘The Experience Mindset' on the Banking Transformed podcast. We discuss why organizations need a new operating mentality that takes into account the needs and preferences of both customers and employees with every decision made. This episode of Banking Transformed is sponsored by Microsoft: See how Microsoft can help to unlock new opportunities at speed through innovative business models, deliver differentiated customer experiences across channels, products and services, and redefine new ways of working. More at Microsoft.com/financialservices

This week's show is entitled, "Tiffani Bova Will Change The Way You Think About Growth".  My guest is Tiffani Bova who is the global customer growth and innovation evangelist at Salesforce, and the Wall Street Journal bestselling author of Growth IQ. Over the past two decades, she has led large revenue-producing divisions at businesses ranging from start-ups to the Fortune 500. As a Research Fellow at Gartner, her cutting-edge insights helped Microsoft, Cisco, Salesforce, Hewlett-Packard, IBM, Oracle, SAP, AT&T, Dell, Amazon-AWS, and other prominent companies expand their market share and grow their revenues. She has been named one of the Top 50 business thinkers in the world by Thinkers50 twice. She is also the host of the podcast What's Next! with Tiffani Bova. Author Site: tiffanibova.com Social @tiffani_bova Twitter Instagram LinkedIn Tune in to: Gain insights from a global study revealing shocking gaps between C-suite executives and employees, with only 20% of customer-facing employees feeling their technology enables collaboration and productivity. Discover how outdated processes, silos between teams, lack of data access, and inadequate training hinder employee success, ultimately impacting the delivery of an exceptional customer experience. Learn what is one of the most impactful things employees need that happens to be basic and FREE Explore the crucial intersection of employee and customer interactions, where the book "The Experience Mindset" focuses on empowering employees to deliver on executive promises and create a seamless, hassle-free customer experience. Watch the video, listen in now and/or read the transcript on the Heinz Marketing blog (search "Tiffani Bova") Matt interviews the best and brightest minds in sales and Marketing.  If you would like to be a guest on Sales Pipeline Radio send an email to Sheena@heinzmarketing.com.

Today's talent is voting with their feet when they do not feel they are learning, being appreciated, and feeling fulfilled in their work. When until only recently, “customer is king” reigned strong, now more than ever a riveted focus on the quality of the employee experience is warranted if a company wants to grow and remain strong. Enter “the Experience Mindset,” a new operating model and an intentional, holistic approach that considers both employee experience and customer experience.Working on Purpose is broadcast live Tuesdays at 6PM ET.Working on Purpose TV Show is viewed on Talk 4 TV (www.talk4tv.com).Working on Purpose Radio Show is broadcast on W4CY Radio (www.w4cy.com) part of Talk 4 Radio (www.talk4radio.com) on the Talk 4 Media Network (www.talk4media.com). Working on Purpose Podcast is also available on Talk 4 Podcasting (www.talk4podcasting.com), iHeartRadio, Amazon Music, Pandora, Spotify, Audible, and over 100 other podcast outlets.

Focusing on employee experience is crucial for creating great customer experiences and business growth.A holistic approach to employee experience is crucial for growth, as companies with high employee satisfaction ratings have a faster growth rate than those without.On the other hand, poor employee experience can negatively impact customers and growthWe invited Tiffani Bova, Growth and Innovation Evangelist at Salesforce, to help us break down the impact of employee experience.In her new book, The Experience Mindset, Tiffani emphasizes the importance of employee experience in creating great customer experiences. Bova's research shows that a strong employee experience leads to a better customer experience, resulting in significantly better growth rates.Companies with high customer experience and employee satisfaction ratings had a 1.8 times faster growth rate than those that did not. However, Bova notes that nobody in organizations owned employee experience and that companies often did nothing with the information they captured from employee surveys.The negative impact of a poor employee experience was also highlighted, including losing both customers and employees and the ripple effect it has on the organization.

“Integrity becomes important to you when you realize it may be one of the last things you have any control over. We can be in integrity instantly when we own up to, and fess up to, where we really are, as opposed to where we want people to think we are mentally, emotionally, physically, financially.” - Ray Edwards   Ray Edwards Ray Edwards is a renowned copywriter and a friend. Ray's incredible journey of overcoming adversity and embracing life has been nothing short of inspiring. From redefining his identity to learning how to live the best possible life with Parkinson's, Ray has shown immense courage and resilience. He is the author of Read This or Die and How to Write Copy That Sells.    In this episode you will learn: How to master the PASTOR framework to enhance your writing and marketing skills. How cultivating integrity and positive self-talk for personal growth and success is vital. About Ray's experience with groundbreaking surgery for Parkinson's treatment.   Episode Resources: Read This or Die on Amazon How to Write Copy That Sells on Amazon Episode 238 of the Find My Catalyst podcast - Ray Edwards - Copywriting, Sales and Coffee   Catch up on our last 3 episodes: Experience Mindset with Tiffani Bova Building a Winning Culture: Lessons from the Frontlines with Dan Bradley Slap Shots and Sales Strategies with Jacquelyn Nicholson   Connect With Us! Instagram YouTube Twitter LinkedIn www.findmycatalyst.com   Please share this podcast episode with friends and colleagues and leave us a review and rating via your favorite podcast platform.  

I decided to release a special bonus episode during my season break because this one is very special. If you've ever ventured into growing a business, you understand the daunting learning curve it presents. When you gaze upon thriving, large-scale companies, their journey to success can seem like an enigma. That's why I'm incredibly thrilled to have had the opportunity to speak with the influential Tiffani Bova. Tiffani is a renowned expert in driving substantial growth for major corporations such as Microsoft, IBM, and Salesforce. Her business growth philosophy is truly remarkable: “The fastest way to get customers to love your brand is to get employees to love their job.” This concept is truly eye-opening, and I can't wait for you to absorb her wisdom in this episode. Tiffani Bova holds the esteemed position of Global Growth Evangelist at Salesforce and has authored the remarkable book 'The Experience Mindset: Changing the Way You Think About Growth.' Her previous book, 'Growth IQ,' achieved tremendous success as a Wall Street Journal bestseller and has been translated into 10 languages. Tiffani's expertise has earned her a spot on the prestigious Thinkers50 list of the world's foremost management thinkers. She has made appearances on esteemed platforms such as MSNBC, Bloomberg, BNN Bloomberg, Cheddar News, and Yahoo! Finance. Additionally, Tiffani frequently shares her insights in publications including Harvard Business Review, Forbes, Entrepreneur, Diginomica, Quora, Thrive, Rotman Journal, and Duke Dialogue Review. Tiffani also hosts the highly acclaimed podcast 'What's Next! with Tiffani Bova,' which has received top rankings from both Top Sales Magazine and iTunes in the Management category. On her podcast, Tiffani has engaged in enlightening conversations with thought leaders such as Arianna Huffington, Dan Pink, Seth Godin, Tom Peters, Marshall Goldsmith, Roger Martin, Keith Ferrazzi, Best Buy CEO Hubert Joly, Ritz Carlton CEO Horst Schulze, Square co-founder Jim McKelvey, and Medtronic CEO Bill George, among other notable personalities. Tiffani has established herself as a prominent Twitter and LinkedIn influencer, particularly in the domains of Business Growth, Customer Experience, Digital Transformation, the Future of Work, and Sales. Her LinkedIn profile boasts over 43,000 followers, and she was recognized as a LinkedIn Top Sales Expert to follow from 2018 to 2022. She has been honored as one of Inc. Magazine's 37 Sales Experts You Need to Follow on Twitter, acknowledged as a Top 100 Women in Tech, listed as a Brand Quarterly Magazine Top 50 Marketing Thought Leader, and recognized by the National Diversity Council as one of the most Powerful and Influential Women in California. In this episode, Tiffani imparts incredible insights on growing your business by prioritizing your team's well-being. She delves into effective methods of measuring growth, leading people, and persevering through challenges. Here's a glimpse of what you'll learn in this episode: 1. The role athletics played in shaping Tiffani's career path (6:12) 2. Lessons Tiffani garnered from her first book, which aided in the creation of her latest work (18:44) 3. Tiffani's approach to measuring growth within her own business (26:29) 4. The crucial connection between running a successful business and prioritizing employee experience (33:11) 5. How Tiffani developed her people management skills through active engagement and observation." Join us for this episode and expand your knowledge! After listening, share it with your friends and post about it on Instagram and tag us both @amberlylagomotivation and @tiffani_bova. Don't forget to spread the word and let others know about what you've learned! Follow Tiffani: Facebook Instagram Twitter Website Links mentioned in this episode: The Experience Mindset book Tom Peters books   If you are ready to leave your mark by discovering your message and sharing it with the world, you've come to the right place!! Let's work together to build your influence, your impact, and your income! Join the tribe you have been waiting for to activate your highest potential and live the life you deserve! Join the "Unstoppable Life Mastermind!" and let us know you are ready for greatness! Read the "True Grit and Grace" book here and learn how you can turn tragedy into triumph!  Thank you for joining us on the True, Grit, & Grace Podcast! If you find value in today's episode, don't forget to share the show with your friends and tap that subscribe button so you don't miss an episode! You can also head over to amberlylago.com to join my newsletter and access free downloadable resources that can help you elevate your life, business, and relationships! Want to see the behind-the-scenes and keep the conversation going?  Head over to Instagram @amberlylagomotivation! Audible @True-Grit-and-Grace-Audiobook  Website @amberlylago.com Instagram @amberlylagomotivation Facebook @AmberlyLagoSpeaker

Tiffani Bova is a global growth evangelist at Salesforce and bestselling author of the new book, The Experience Mindset, Changes the Way You Think About Growth. She's one of the most sought after speakers in the world, giving over 750 keynotes in six different continents. This episode is all gas, no breaks. We dig into why employee experiences become collateral damage when improving customer experience and user convenience. And we talk about the right questions to ask to lead people to the right changes.

Episode 265 | Tiffani Bova joins Scott Miller to explore the crucial interplay between customer and employee experiences in driving business growth. Drawing from her extensive research and expertise, Tiffani reveals how companies can no longer afford to prioritize one over the other, but rather must strike a delicate balance. Delving into real-world examples and practical insights, they discuss the importance of technology, streamlined processes, talent investment, and leadership's role in creating a culture where employees thrive. • 3 Steps to Build a Culture Where Teams Thrive: Download and share our guide, 3 Steps to Build a Culture Where Teams Thrive, and help your organization align its culture and values with what's best for its people. https://pages.franklincovey.com/3-steps-build-culture-where-teams-thrive-p.html

Ryan Foland speaks with Tiffani Bova. The global customer growth and innovation evangelist at Salesforce, and the Wall Street Journal bestselling author of Growth IQ. In this episode of our podcast series, Ryan and Tiffani talk about staying curious and being passionate about what that topic is so you can literally reach out to everyone. Tune in for an interview full of ideas and tips on keeping a promise, staying curious, and being passionate about your topic.

Today's interview is with Tiffani Bova, the global customer growth and innovation evangelist at Salesforce, and the Wall Street Journal bestselling author of Growth IQ. Tiffani joins me today to talk about her new book: The Experience Mindset: Changing the Way You Think About Growth, what is an Experience Mindset, what's the best way to adopt one, why it's important to take a combined customer and employee experience approach, the research that accompanied the development of the book and what's the payoff to adopting an Experience Mindset. This interview follows on from my recent interview – Customer experience (CX) leaders will become the engagement quarterbacks of the future – Interview with Mike Murchison of Ada – and is number 468 in the series of interviews with authors and business leaders that are doing great things, providing valuable insights, helping businesses innovate and delivering great service and experience to both their customers and their employees. NOTE: A big thank you goes out to the folks at Pega for sponsoring my podcast this month. We are fast approaching PegaWorld iNspire which is Pega's annual conference that will be held at the MGM Grand in Las Vegas, NV, from June 11th to 13th. This year it will be an in-person event, for the first time in four years, and will bring together experts and industry leaders to demystify technologies like generative AI and intelligent automation They will also illustrate how enterprises can practically apply these technologies to turbocharge productivity, improve low-code app development, and optimize customer engagement. Check out PegaWorld.com to find out more and, hopefully, I'll see you there.

How to develop an Experience Mindset, which considers both the customer and the employee experience, to grow our business with Tiffani Bova. The fastest way to get customers to love your brand is to get employees to love their jobs.  Tiffani Bova is the global customer growth and innovation evangelist at Salesforce, and the Wall Street Journal bestselling author of “Growth IQ”. Her new book is “THE EXPERIENCE MINDSET: Changing the Way You Think About Growth”. Over the past two decades, she has led large revenue-producing divisions at businesses ranging from start-ups to the Fortune 500. As a Research Fellow at Gartner, her cutting-edge insights helped Microsoft, Cisco, Salesforce, Hewlett-Packard, IBM, Oracle, SAP, AT&T, Dell, Amazon-AWS, and other prominent companies expand their market share and grow their revenues. She has been named one of the Top 50 business thinkers in the world by Thinkers50 twice. Henry Lopez is the host of The How of Business podcast – helping you start, run and grow your small business. The How of Business is a top-rated podcast for small business and entrepreneurs. Find the best podcast, resources and trusted service partners for small business owners and entrepreneurs at our website https://TheHowOfBusiness.com  

"We wanted to understand what were the key attributes within the employee that had the greatest impact on customer. Trust was one of them" - Tiffany Bova Tiffani Bova is a Growth Evenagilist at Salesforce and a 2x Author. She has over 30 years of experience in the technology industry, specializing in customer and employee experiences. Tiffani has led teams in various settings, from startups to Fortune 500 companies, and understands the importance of nurturing positive experiences for both customers and employees. She is the author of The Experience Mindset. In this episode you will learn: How to discover the significance of merging employee and customer experiences for mutual growth. How to declutter technological processes while enhancing data management. Foster a culture of innovation to propel your business beyond the competition.   Episode Resources:​ Tiffani on LinkedIn Tiffani on Twitter Tiffani on Instagram What's Next Podcast The Experience MIndset   Catch up on our last 3 episodes: Building a Winning Culture: Lessons from the Frontlines with Dan Bradley Slap Shots and Sales Strategies with Jacquelyn Nicholson Breaking Through Goal-Setting Roadblocks   Connect With Us! Instagram YouTube Twitter LinkedIn www.catalystsale.com Please share this podcast episode with friends and colleagues and leave us a review and rating via your favorite podcast platform.  

In this Marketing Over Coffee: Learn about the crucial link between Employee Experience, Customer Experience and Success Direct Link to File Brought to you by our sponsors: LinkedIn and HelloFresh The Wall Street Journal Bestselling Author is back with her latest book: The Experience Mindset What’s happened since we talked to her last about Growth IQ (translated […] The post Tiffani Bova on The Experience Mindset appeared first on Marketing Over Coffee Marketing Podcast.

Hello, this is my first English chat in this channel. Once in a while I will release episodes in English☺︎ You are more than welcome to leave review in English. I am global Aris ✌️ ・My favorite Gibri show and song ・Talkig anout sustainable happiness ・I had ego death in May(tearing up) ・The mentality for the rest of 2022 --------------------------------------------------------------------------- リクエスト、お便り受け付けています❤︎ https://arishasegawa.com/contact Take Back Your Powerをスクリーンショットをしてインスタでありすをタグづけし 教えてくだされば幸いです☺︎ Hope you enjoy the episode! Love, Aris Hasegawa

Today's guest is Nick Disabato, a conversion rate optimization consultant who believes "Ecommerce isn't a video game. It's relationships with real people, at scale." In this episode, we'll learn how his customer-focused mindset has helped in improve conversion rates and shift company cultures at the same time for his clients.You'll hear:Design Mindset & Cognitive BiasesCustomer Phone InterviewsScary Tests, Tools, and where to startThrough his consultancy, Draft, Nick Disabato conducts research-driven optimizations of online stores, so they can grow without needing to increase their ad spend. Rather than running the usual marketing playbook, Nick uses design research as the fundamental tool for optimization. He also wrote design best-sellers Cadence & Slang and Value-Based Design.Show LinksDraft - Nick's design consultancy@nickd's twitter rantGoogle Optimize - Split Testing toolStore Design - Nick's new mini how-to guideHotjar - Heatmapping toolSponsorsFree 30-day trial of Zipify OCU - To get an unadvertised gift, email help@zipify.com and ask for the "Tech Nasty Bonus".Back up your store with RewindTry Bold Product Upsell, free trialPrivy: The Fastest Way To Grow Sales With Email & SMSNever miss an episodeSubscribe wherever you get your podcastsJoin Kurt's newsletterHelp the showAsk a question in The Unofficial Shopify Podcast Facebook GroupLeave a reviewSubscribe wherever you get your podcastsWhat's Kurt up to?See our recent work at EthercycleSubscribe to our YouTube ChannelApply to work with Kurt to grow your store.

In this episode, I'm talking with Susan Wolfgang about why it is important to have a customer experience mindset regardless of the position your hold at your company. Customer experience is sometimes misunderstood, and Susan gives us a master class on the subject. If you have one take away from this episode, it should be ‘does your customer have a seat at the table?' In the episode, we talk about the important of understanding the full process. You might learn more from Episode 11 where I covered this topic in more detail: Episode 11: System vs Process   Help us spread the word: Share this episode with your LinkedIn contacts. Go to our LinkedIn page, select a post, and hit share. Subscribe to the podcast on Apple Podcasts Add us to your playlist on Spotify Subscribe to the podcast on Stitcher Invite me to your next team meeting Improve your productivity with my Productivity Journal What You'll Learn in this Episode: What is Customer Experience and why it is important Why customer loyalty is important How customers look at your company How you can have a customer mindset in any role Why it is important to think through the entire system before making policy or process changes

Jurgen Appelo talks about failing to find a product/market fit, how you pivot, adapt and move on in turmoil as well as shifting up to an experience mindset. He also warns about dangers in Canada. See the episode notes and transcript: https://www.talkswithpetri.com/from-products-to-an-experience-mindset/. Guest bio Jurgen Appelo calls himself a creative networker. But sometimes he's a writer, speaker, trainer, entrepreneur, illustrator, manager, blogger, reader, dreamer, leader, freethinker, or… Dutch guy. Inc.com has called him a Top 50 Leadership Expert and a Top 100 Leadership Speaker. Since 2008, Jurgen writes a popular blog at NOOP.NL, offering ideas on the creative economy, agile management, organizational change, and personal development. He is the author of the book Management 3.0, which describes the role of the manager in agile organizations; How to Change the World, which describes a supermodel for change management; Managing for Happiness, which offers you practical ideas to engage workers, improve work, and delight clients; and most recently, Startup, Scaleup, Screwup, which contains 50% inspiring stories and 50% practices to follow and dives into the major topics that business leaders and entrepreneurs are confronted with throughout the business lifecycle. -------------- All episode notes and transcripts: http://www.talkswithpetri.com/ Subscribe and listen: Apple iTunes (Podcasts), Google Podcasts, Spotify. Follow on Twitter. Talks with Petri -podcast helps startup founders and entrepreneurs to build their business by inspiring and sharing knowledge from other founders, thought leaders and people who are building the future. The show explores personal stories and experiences with lessons learned. The international guests are building the future in culture, arts, business, economics, technology or they are having big ideas. The real talk conversations go deep but the tone is entertaining. The purpose is always to learn more and share the know-how with others. If you like the podcast please leave a short review on Apple Podcasts (iTunes) or get me a coffee. You can also send me feedback and suggestions.

In this Focus Forty episode, I speak with Sarah Doody who is a UX Designer and creator of the UX Notebook to dig deeper into the User Experience Mindset, UX Notebook and future of products, user experience and more. Who is Sarah Doody? Sarah Doody is a user experience designer and product consultant based in […]The post DYT 088 : The User Experience Mindset & UX Notebook | Sarah Doody appeared first on .