Podcasts about employee experience ex

Kristen and Mike get into the fascinating world of workplace buzzwords that are trending in 2025. From "anti-perks" to "coffee badging," these terms reveal a lot about our current work culture and employee-employer relationships. The couple unpacks these buzzwords with their characteristic humor and practical insight, examining what each trend reveals about the evolving workplace. Whether you're dealing with "quiet hiring" at your organization or considering a "lazy girl job" for better work-life balance, this episode offers a revealing look at the language shaping our professional lives and what it means for leaders at all levels.Highlights:"Anti-perks": Workplace policies framed as benefits that actually negatively impact employees"Bare minimum Mondays": Employees intentionally reducing workload on Mondays to combat burnout"Coffee badging": Briefly appearing at the office to satisfy return-to-office mandates before heading home"Conscious quitting": Employees leaving companies whose values don't align with their personal ethics"Quittok": The trend of posting or livestreaming resignations on TikTok"Employee Experience (EX)": The physical, digital, and cultural elements affecting how employees feel about work"Ghost jobs": Fake job listings companies post without actually intending to hire"Industry hopping": Professionals moving between different sectors throughout their careers"Job cuffing": Increasing engagement during uncertain times to avoid layoffs"Lazy girl jobs": Roles prioritizing work-life balance over career advancementLinks & Resources Mentioned:AIHR Article: 27 Trending HR Buzzwords You Need to KnowHow to Win Friends and Influence People by Dale Carnegie"Take This Job and Shove It" by Johnny PaycheckPodcast Website: www.loveandleadershippod.comInstagram: @loveleaderpodFollow us on LinkedIn!Kristen: https://www.linkedin.com/in/kristenbsharkey/ Mike: https://www.linkedin.com/in/michael-s-364970111/Learn more about Kristen's leadership coaching and facilitation services: http://www.emboldify.com

We are here at Medallia Experience at the Wynn in Las Vegas and seeing some examples of amazing customer experience and employee experience and the latest updates from Medallia. Companies often separate Customer Experience (CX) and Employee Experience (EX) into different silos, but what if the real key to competitiveness and long-term success is in fusing the two together? How can organizations integrate CX and EX to create better customer interactions, drive employee engagement, and unlock real business value? Joining me today is Sasha Fard, Country Lead for Customer Experience Management at Capital One. RESOURCES Capital One: https://www.capitalone.com Medallia: https://www.medallia.com Connect with Greg on LinkedIn: https://www.linkedin.com/in/gregkihlstrom Don't Miss MAICON 2025, October 14-16 in Cleveland - the event bringing together the brights minds and leading voices in AI. Use Code AGILE150 for $150 off registration. Go here to register: https://bit.ly/agile150 Don't miss a thing: get the latest episodes, sign up for our newsletter and more: https://www.theagilebrand.show Check out The Agile Brand Guide website with articles, insights, and Martechipedia, the wiki for marketing technology: https://www.agilebrandguide.com The Agile Brand podcast is brought to you by TEKsystems. Learn more here: https://www.teksystems.com/versionnextnow The Agile Brand is produced by Missing Link—a Latina-owned strategy-driven, creatively fueled production co-op. From ideation to creation, they craft human connections through intelligent, engaging and informative content. https://www.missinglink.company

We are here at Medallia Experience at the Wynn in Las Vegas and seeing some examples of amazing customer experience and employee experience and the latest updates from Medallia. Companies often separate Customer Experience (CX) and Employee Experience (EX) into different silos, but what if the real key to competitiveness and long-term success is in fusing the two together? How can organizations integrate CX and EX to create better customer interactions, drive employee engagement, and unlock real business value? Joining me today is Sasha Fard, Country Lead for Customer Experience Management at Capital One. RESOURCES Capital One: https://www.capitalone.com Medallia: https://www.medallia.com Connect with Greg on LinkedIn: https://www.linkedin.com/in/gregkihlstrom Don't Miss MAICON 2025, October 14-16 in Cleveland - the event bringing together the brights minds and leading voices in AI. Use Code AGILE150 for $150 off registration. Go here to register: https://bit.ly/agile150 Don't miss a thing: get the latest episodes, sign up for our newsletter and more: https://www.theagilebrand.show Check out The Agile Brand Guide website with articles, insights, and Martechipedia, the wiki for marketing technology: https://www.agilebrandguide.com The Agile Brand podcast is brought to you by TEKsystems. Learn more here: https://www.teksystems.com/versionnextnow The Agile Brand is produced by Missing Link—a Latina-owned strategy-driven, creatively fueled production co-op. From ideation to creation, they craft human connections through intelligent, engaging and informative content. https://www.missinglink.company

We are kicking off 2025 and the first podcast of the year with a focus on The Experience Mindset, Changing The Way You Think About Growth, a book by Tiffani Bova.This is a read that several of us here at Nolan Consulting Group really enjoyed, it was part of an internal Book Club  and we thought it was worthwhile to bring to the podcast table as an entry point for 2025. The book examines how Customer Experience (CX) and Employee Experience (EX) are intricately intertwined and interdependent - and it's those companies that recognize this and work to find success in both areas that see true growth and success. From stories of Chipotle and the Ritz Carlton to sticking data points from organizational research , it hits home the importance of how we approach and implement new strategies and process in the year to come. 

In this podcast episode, Dr. Jonathan H. Westover talks with Ryan Tamminga about how human resources can leverage automation to drive employee engagement. Ryan Tamminga is the SVP, Product and Services, at Alchemer. Ryan has over 15 years of experience in both industry and consulting roles with Fortune 100 companies across products, media, resources and healthcare sectors. He has a proven track record for improving core operations performance, providing thought leadership and driving results through strategy development, operating model design, processes excellence, and implementation of enabling technologies. He has deep expertise in Customer Experience (CX), Employee Experience (EX), finance, SAP, Robotic Process Automation (RPA), Zero Based Budgeting and analytics. Ryan is passionate about architecting complex business transformations as well as cultivating people and business growth. Check out all of the podcasts in the HCI Podcast Network!

On What's Your Work Fit we posed this question: How Do I Make Employee Experience Matter? Answering that question and others is our guest, Julie Winkle Giulioni. Julie is a globally recognized workplace growth and development champion, a respected expert on Employee Experience (EX), and the author of Help Them Grow or Watch Them Go … Continue reading How Do I Make Employee Experience Matter? →

Guest: Dan Buckley: CEO – Cognexo We've all heard the term customer experience, but what about Employee Experience (EX)? A game-changer for forward-thinking organisations, EX is now the future of thriving workplaces – with those who invest in it four times as profitable as those who don't. Optimising pivotal points in the employee lifecycle from pre-boarding and onboarding through to offboarding and everything in between will attract top talent and ensure they stay. The stats around EX are a call to action for businesses. Invest in EX or get left behind. Dan has experience across Cyber Security, Digital Assets and other SaaS solutions. He has a total of 23 years' experience in Enterprise Sales and Business Development with a primary focus around disruptive and innovative businesses at the start-up and scale up stage. Join us as we discuss why investing in employee experience pays off. Host: Jo Dodds

Guest: Dan Buckley: CEO – Cognexo We've all heard the term customer experience, but what about Employee Experience (EX)? A game-changer for forward-thinking organisations, EX is now the future of thriving workplaces – with those who invest in it four times as profitable as those who don't. Optimising pivotal points in the employee lifecycle from pre-boarding and onboarding through to offboarding and everything in between will attract top talent and ensure they stay. The stats around EX are a call to action for businesses. Invest in EX or get left behind. Dan has experience across Cyber Security, Digital Assets and other SaaS solutions. He has a total of 23 years' experience in Enterprise Sales and Business Development with a primary focus around disruptive and innovative businesses at the start-up and scale up stage. Join us as we discuss why investing in employee experience pays off. Listen Live (Archive Available) Host: Jo Dodds

Michael is CX* thought leader and creator of the CX Excellence Framework used by organisations around the world.  Michael spent over a decade in the USA working with GE Health on their world-wide Patient Experience programme. He also worked with USA brands such as Harley Davidson, IBM, Microsoft, MBNA, Citibank, FAO Schwartz, American Airlines, Dell, HP and Miller beer. Michael returned to Ireland in 1994 and set up the Dialogue Marketing agency creating award winning campaigns for organisations across many sectors and B2B/B2C Markets. Michael is passionate about CX and in 2014 launched The CX Company, a CX consultancy and Employee Experience (EX) communications and embedding group.   Michael spends much of his time educating organisations about the benefits of CX and founded The CX Academy in 2019 to provide certified online CX learning. The CX Certificate, Diploma and Essential courses are recognised as the global standard for CX certification and today operate in 90+ countries. He speaks and writes passionately about the CX discipline. He has spoken at conferences around the world and shares best practice insights on CX/EX* Excellence delivery helping companies to have greater success with their projects.

This episode features someone who has been at the forefront of the customer experience movement, tirelessly leading the charge in understanding how trust shapes our interactions: CX luminary Bruce Temkin. Bruce co-founded the Customer Experience Professionals Association and broke the news on this episode, that he will be transitioning as Head of the XM Institute (Qualtrics) to the next chapter of his life. This is a very special episode because Bruce and I explore the critical importance of trust as it relates to CX and ultimately, generating positive financial results. In this episode: Why the XM Institute declared 2024 as "The Year of Trust" the misconceptions CX leaders have about trust, and how can these potentially lead to ineffective customer experience strategies the connection between game theory and trust-building and how leaders can benefit by understanding that connection the difference between cognitive and affective trust Meyer Davis and Shorman's definition of trust is discussed and how does this definition  informs our understanding of interpersonal and professional relationships How to repair broken trust A sneak peak about what Bruce has planned for the next chapter of his life Meet Bruce Change creator, thought shaper, and movement maker who helps organizations become more human-centric. I help leaders gain clarity amid paralyzing levels of ambiguity, complexity, and uncertainty. I've advised many of the world's leading brands and hundreds of tech companies -- from start-ups to software behemoths. I'm often referred to as the “Godfather of Customer Experience” for defining and propelling the disciplines of Customer Experience (CX), Employee Experience (EX), and Experience Management (XM). I've helped shape multiple industry mega trends, including: Internet economy, cloud computing, digital transformation, CX, EX, and XM. The core of my work is an ability to forecast technology-driven trends, anticipate their impact on human beings, simplify the complex, and provide clear and actionable advice.  I'm a builder who has led the creation of multiple global organizations. As an engineer at heart, I'm always intrigued by how things work. I study human behavior and how it is affected by different environments such as being a customer, employee, patient, fan, or senior executive. My advice always considers how different decisions will affect people, and how those moves will play out at scale and over time. So what is my profession? I have no idea. All I know is that I'm on an ongoing learning journey, continuously looking for ways to improve the world through a combination of empathy, strategy, experience design, leadership, and organizational behavior. Subscribe to The Delighted Customer Podcast so you don't miss an episode: https://www.empoweredcx.com/podcast Subscribe to The Delighted Customer Newsletter for practical tips and insights: https://www.empoweredcx.com/delightedcustomersnewsletter

FORUM RISORSE UMANE 2023 | Welfare & Sustainability Day | Keynote Speech | in collaborazione con Welliba |"EMPLOYEE EXPERIENCE: IL VALORE E L'IMPATTO CONCRETO PER BUSINESS E ESG"Keynote Speech a cura di Alessandro Groggia, Country Leader and Co-Founder / Welliba Italia.Employee Experience (EX) è la percezione che abbiamo delle interazioni con l'organizzazione in cui lavoriamo. Una percezione che dipende da individuo e contesto, e che influenza in modo decisivo le prestazioni, l'engagement, la spinta a restare o a cambiare lavoro. Ecco perché per un'azienda è fondamentale conoscere l'EX delle proprie persone e gli elementi che la determinano. Si può comprendere l'EX misurandola in modo scientifico, andando oltre le solite survey? E quali vantaggi ne possono trarre individuo e azienda? Quali HR Analytics se ne possono ricavare e come possiamo utilizzarli, anche in ottica ESG?Per collaborare come Speaker e Partner agli eventi di Comunicazione Italiana: marketing@comunicazioneitaliana.it

This week's episode of The Retail Tea Break podcast is sponsored by Salesforce, the world's #1 CRM. I'm joined by two amazing guests to discuss how employee experience together with customer experience supports the growth of incredible brands. Sarah Esler is the Digital Product Lead at Brown Thomas Arnotts and Natasha Beegan is a Principal Solution Engineer at Salesforce. Looking through the lens of digital transformation, Natasha explains the research that supports the need for retailers to have an ‘EX+CX=Growth' agenda. Sarah describes how Brown Thomas Arnotts are utilising an opti-channel experience to meet the needs of all of their customers. This is a must listen to episode, which is packed full of inspirational insights and thought provoking data. So grab your cup of tea, sit back and listen in!Topics:Why the Employee Experience (EX) together with Customer Experience (CX) is so important.Switching the mindset to include EX alongside CX.‘Opti-channel' experiencesCollaboration leads to centricity.The NEW Brown Thomas & Arnotts apps.Retail digital transformation can't stand still. What's next for Brown Thomas Arnotts?For more information visit: https://www.brownthomas.com/https://www.brownthomas.com/services/brown-thomas-app.htmlhttps://www.arnotts.ie/https://www.arnotts.ie/arnotts-app-info.htmlhttps://www.salesforce.com/eu/campaign/salesforce-ireland/Transcription and show notes available at: https://theretailadvisor.ie/

In this episode of the CX Goalkeeper Podcast, we delve deep into the realms of Customer Experience (CX) and Employee Experience (EX). We're honored to host Ozkan Demir and Orcun Irfan, thought leaders from Pisano, a company revolutionizing CX and EX solutions.

According to Kincentric, when Employee Experience (EX) is consistent in your organisation, customer satisfaction and financial performance rise by more than 2X. The problem is, almost a third of employees around the world endure a highly inconsistent experience and it's impacting their engagement and business outcomes. Ridhima Khanduja, Partner & Market Leader of Kincentric Malaysia delivers a wake-up call for Corporate Malaysia when it comes to EX; with a focus on leadership's role, and aligning experience with culture and strategy.

What questions are addressed in this podcast?What are aspects of Employee Experience (EX) that leaders often overlook with dire consequences on CX?Who in an organization should own EX?Are there tangible ways to measure EX vs. CX?What is the ROI of developing a more thought-out employee experience?_________________________________________________________________________________________Summary: Tiffani Bova is the global growth evangelist and business strategist at Salesforce, an author, and a keynote speaker. We were lucky enough to have Tiffani join us for a second time on this podcast, and in this episode, she brings us a new wealth of much-needed perspective. Where our last episode with Tiffani focused on the how to maximize your company's Growth IQ—the 10 paths to growing your company—now we shift our focus to the internal movers of this growth—employees and the employee experience, also known as EX. Tiffani's career taught her that without the people who make the Customer Experience, you can only get so far in fulfilling your brand promise. In her newest book, The Experience Mindset, she dives into how to complement your CX by revamping your EX.In this episode, she shares:A re-definition of EX (though not a new concept), including what it is not The specific, measurable impact EX can have on your future financial results How management often not only neglects the Employee experience, but actually makes it worse by offloading customer stress onto employees What kinds of metrics you can set around EX—which can often run parallel to and complement CX metrics _________________________________________________________________________________________"Let me just say to you that that strategy one-pager in that vision and value statement and your tagline does not show up and solve a customer problem. It does not show up and sell something to a customer. It does not show up and design a product. People do that, not the strategy deck that gets you funding from your board." -Tiffani Bova_________________________________________________________________________________________Action Items: If you'd like to put takeaways from this episode into action in your organization, we recommend starting here:Each time you make a change or implement a new initiative, ask yourself "What is the intended or unintended consequence to my people, to our employees? Are we setting them up for success to deliver on this change we're making for customer in order to increase that promoter score or customer satisfaction?"Develop a KPI for EX that correlates to and complements each CX KPIAsk your employees one simple tangible question relating to frictions for each task or initiative in weekly check-ins: "How easy on a scale of 1-5 was it to execute on this task?"_________________________________________________________________________________________Episode Timeline:00:00—Highlight from today's episode00:56—Introducing Tiffani + The topic of today's episode2:58—If you really know me, you know that...3:31—What is your definition of strategy?4:31—What prompted you to begin your research into the topic of Employee Experience (EX)?7:05—What were some of the unexpected findings in your research that led you to writing your book?11:21—What do you consider EX—the definition and items included within it—and what it is not?12:27—Can you talk to us about the unintended consequences of offloading customer frictions onto employees?17:21—The staggering statistics around the tech employed within organizations and their impact on EX19:59—Why there is a vital need for a role accountable for EX22:12—What are some tangible steps an organization can take to start owning the EX experience more consciously?24:21—How can people follow you and connect with you to continue learning from you?__________________________________________________________________________________________Additional Resources: Personal page: https://www.tiffanibova.com/Newest book, The Experience Mindset, https://www.tiffanibova.com/experiencemindset/Podcast: https://www.tiffanibova.com/whats-next-podcast/Linkedin: https://www.linkedin.com/in/tiffanibova/Twitter: https://twitter.com/Tiffani_Bova

What questions are addressed in this podcast?What are aspects of Employee Experience (EX) that leaders often overlook with dire consequences on CX?Who in an organization should own EX?Are there tangible ways to measure EX vs. CX?What is the ROI of developing a more thought-out employee experience?_________________________________________________________________________________________Summary: Tiffani Bova is the global growth evangelist and business strategist at Salesforce, an author, and a keynote speaker. We were lucky enough to have Tiffani join us for a second time on this podcast, and in this episode, she brings us a new wealth of much-needed perspective. Where our last episode with Tiffani focused on the how to maximize your company's Growth IQ—the 10 paths to growing your company—now we shift our focus to the internal movers of this growth—employees and the employee experience, also known as EX. Tiffani's career taught her that without the people who make the Customer Experience, you can only get so far in fulfilling your brand promise. In her newest book, The Experience Mindset, she dives into how to complement your CX by revamping your EX.In this episode, she shares:A re-definition of EX (though not a new concept), including what it is not The specific, measurable impact EX can have on your future financial results How management often not only neglects the Employee experience, but actually makes it worse by offloading customer stress onto employees What kinds of metrics you can set around EX—which can often run parallel to and complement CX metrics _________________________________________________________________________________________"Let me just say to you that that strategy one-pager in that vision and value statement and your tagline does not show up and solve a customer problem. It does not show up and sell something to a customer. It does not show up and design a product. People do that, not the strategy deck that gets you funding from your board." -Tiffani Bova_________________________________________________________________________________________Action Items: If you'd like to put takeaways from this episode into action in your organization, we recommend starting here:Each time you make a change or implement a new initiative, ask yourself "What is the intended or unintended consequence to my people, to our employees? Are we setting them up for success to deliver on this change we're making for customer in order to increase that promoter score or customer satisfaction?"Develop a KPI for EX that correlates to and complements each CX KPIAsk your employees one simple tangible question relating to frictions for each task or initiative in weekly check-ins: "How easy on a scale of 1-5 was it to execute on this task?"_________________________________________________________________________________________Episode Timeline:00:00—Highlight from today's episode00:56—Introducing Tiffani + The topic of today's episode2:58—If you really know me, you know that...3:31—What is your definition of strategy?4:31—What prompted you to begin your research into the topic of Employee Experience (EX)?7:05—What were some of the unexpected findings in your research that led you to writing your book?11:21—What do you consider EX—the definition and items included within it—and what it is not?12:27—Can you talk to us about the unintended consequences of offloading customer frictions onto employees?17:21—The staggering statistics around the tech employed within organizations and their impact on EX19:59—Why there is a vital need for a role accountable for EX22:12—What are some tangible steps an organization can take to start owning the EX experience more consciously?24:21—How can people follow you and connect with you to continue learning from you?__________________________________________________________________________________________Additional Resources: Personal page: https://www.tiffanibova.com/Newest book, The Experience Mindset, https://www.tiffanibova.com/experiencemindset/Podcast: https://www.tiffanibova.com/whats-next-podcast/Linkedin: https://www.linkedin.com/in/tiffanibova/Twitter: https://twitter.com/Tiffani_Bova

Creating a Diverse, Equitable, and Inclusive Workplace That Drives a Better Employee Experience Shep Hyken interviews Philip Mandelbaum, founder, and CEO of Mandelbaum Marketing and Head of Content of Customer Management Practice. He talks about how prioritizing diversity, equity, and inclusion creates a supportive work environment that drives revenue growth and customer loyalty. Top Takeaways:  Employee experience is the new customer experience. It goes beyond a diverse, inclusive, and equitable workforce. It is also about company culture, training, work environment, and how an organization supports growth that plays into how people think about a brand.  Many people in diverse workforces report being discriminated against. According to Deloitte's State of Inclusion survey, nearly 2/3 of workers have experienced bias in the workplace, and 40% experience bias at least once a month. Studies have shown that companies devoted to DEI (diversity, equity, and inclusion) earn 140% more revenue. They are 70% more likely to capture a new market and 35% more likely to outperform their competitors.  There is a difference between equality and equity. Equality is about treating each person with respect regardless of their background. Equity is acknowledging that people show up to work under their own unique circumstances. It considers historical and present-day disadvantages and makes sure that each individual has the appropriate resources to succeed.  Customers buy and support companies that care about the same things that they do. According to our 2023 Achieving Customer Amazement Study, sponsored by Five9, 43% of consumers believe it's important that a company has a social cause that's important to them. 41% are willing to pay more if the cause is important to them, making the price less relevant. 60% of Gen Z said they are willing to tolerate a poor service experience from a company that cares about the same things they do. Plus, Shep and Philip discuss who they think is the most important person in an organization - the CEO, the customers, the employees, or the shareholders. Tune in! Quote: "Diversity, equity, and inclusion are important to a business's internal success with the employees, which translates to customer success." About:  Philip Mandelbaum is a 20-year industry veteran and thought leader in digital marketing, customer experience, and employee experience. He is the founder and CEO of Mandelbaum Marketing and Head of Content of Customer Management Practice. Shep Hyken is a customer service and experience expert, New York Times bestselling author, award-winning keynote speaker, and host of Amazing Business Radio. Learn more about your ad choices. Visit megaphone.fm/adchoices

Happy Employees, Happy Customers Shep Hyken interviews Tiffani Bova, bestselling author and global customer growth and innovation evangelist at Salesforce. She discusses the link between employee experience, customer experience, and company growth. Top Takeaways:  Spending time with your customers is a great opportunity to understand their challenges, share best practices, and learn from them.  Employee experience (EX) has a significant impact not only on customer experience but on overall business growth. In a blind study conducted on a US retailer with more than 1,000 storefronts, Salesforce research found that if the company got the EX right, there was a 50% increase in revenue per hour per store associate. If you are going to do something for your customers to enhance their experience, make sure you recognize its intended or unintended impact on your employees. When you implement changes to improve CX, make sure you are not increasing the difficulty for your employees to do their jobs.  Companies have over-pivoted the customer experience at the expense of all else. You need to be flexible because when you pivot, you turn your back on something. 54% of the C-Suite believe that the technology their employees use is effective for them to do their job. Only 32% of employees agree with that statement, and only 20-ish% of customer-facing employees agree. To bridge the disconnect between the C-suite and the frontlines, executives need to spend more time understanding the experiences of both their customers and their employees. Do an inventory of the top five KPIs you are currently tracking for customer experience and see if you have a correlating one for employee experience. For example, if you are measuring Net Promoter Score (NPS), pay attention to Employee Net Promoter Score (eNPS). Tiffani shares highlights from her latest book, The Experience Mindset: Changing the Way You Think About Growth, including an intentional approach to happy employees for every team in your organization. Plus, Shep and Tiffani share what happens when executives actually spend time with customers (with examples from Starbucks and Microsoft). Tune in! Quote: "Many executives don't use the tech their employees use. They do not experience inefficiency, yet they are very focused on productivity. They focus on the customers, but they are not aware of what systems, tools, and training are in place that allow or inhibit their employees to be the best that they could be."  About:  Tiffani Bova is the global customer growth and innovation evangelist at Salesforce. She is the Wall Street Journal, bestselling author of Growth IQ. Her latest book, The Experience Mindset: Changing the Way You Think About Growth, is now available on Amazon. Shep Hyken is a customer service and experience expert, New York Times bestselling author, award-winning keynote speaker, and host of Amazing Business Radio. Learn more about your ad choices. Visit megaphone.fm/adchoices

In this episode of the HRchat podcast, we consider the employee experience and ask: Are we getting worse at communicating? Bill's guest this time is Yuri Kruman, Chief Executive Officer / Head of Remote at HR, Talent & Systems, a full-service HR Consultancy, focused on building out robust HR functions for fast-growth companies.Yuri is a sought-after speaker and expert on HR, Digital Transformation, and Employee Experience (EX).Questions For Yuri Include: How did you end up in HR after 5 other unrelated careers?In an article on LinkedIn, you write: "Basically, humans, especially men, f-ing suck at communication. We have a million channels for communication - you know, WhatsApp, Facetime, Messenger, face-to-face, FB, Slack, email, carrier pigeon. But our actual communication is poor and getting poorer". What did you mean by this, why do you feel men are particularly bad at communicating? How can poor communication manifest in the workplace? What are the negative consequences on the employee experience and what can be done to improve things?In another post called '5 Ways Transactional Thinking Is Robbing You Blind -- and How to Stop It NOW', you say "The trouble is, most of really don't get how this transactional, tactical short-sighted thinking has become a self-fulfilling prophecy, with 4-second attention spans, insanely short news cycles and blazing fast internet and mobile data speeds driving us (crazy), anxious and inattentive." Transactional thinking, you suggest, blinds us to what unites us, while exacerbating what separates us, makes us more easily manipulated, takes away our hope and makes us depressed, and causes us more to be more dependent on technology and less dependent on our own sense of right and wrong, and truth and lies. Why do we think transactionally and how can we adjust our mindsets? What compelled you to write your latest book series, Be Your Own Commander-in-Chief?More About YuriYuri is a member of the Fast Company Executive Board, Newsweek Expert Forum and Forbes Coaches Council, as well as a contributor to Fast Company, Forbes, Entrepreneur, Newsweek, Business.com, Influencive and a number of other top platforms. He had consulted and spoken at numerous Fortune 500 and Inc. 5000 companies, VC-backed startups and top universities, including EY, Google, Columbia and UPenn, likewise appearing on network TV and top podcasts, including NBC's "Tipping Point," Leadership and Loyalty Podcast, Entrepreneur on Fire and Wharton Business Radio. In addition, his executive leadership coaching practice has impacted thousands of top executives.  He is the author of "What Millennials Really Want From Work and Life" (Business Expert Press, March 2019) and "Be Your Own Commander-in-Chief" (Ideapress Publishing, 2021). We do our best to ensure editorial objectivity. The views and ideas shared by our guests and sponsors are entirely independent of The HR Gazette, HRchat Podcast and Iceni Media Inc.   

In this episode, we speak with Giles Whiting, COO & MD, Forsta, the HX (Human Experience Platform) that breaks down the silos between CX (Customer Experience), Employee Experience (EX), and Market Research – so that companies can get a deeper, more complete understanding of the experiences of their audiences. We talk with Giles about his views on why many European B2B SaaS companies fail with their sales efforts in the US and discuss the following themes: - Is there such a thing as global Product-Market fit - Do you have access to the right talent to take on the US - US is pay to play, do you have the necessary funds to sustain - Do you have a game plan that is solid enough These are some of the many topics we address with Giles and what you can do to overcome these challenges to ensure you set yourself up for success. Tune in to listen to Giles's advice on taking your business to the States, and doing so successfully!

When employees or customers become more abstract or physically distanced leaders have the capacity to make decisions that can cause them harm. This is the theory of abstraction from Simon Sinek's book - Leaders Eat Last. I feel abstraction hits companies the hardest when it comes to Customer Experience (CX), Employee Experience (EX), and Leaderships Growth. If you want to absolve abstraction you need to create connection. "Managers manage numbers, leaders lead people." We must work diligently to create a circle of safety in your organization and that starts by getting to know the people you work with and building trust. Want to be come a leader vs a manager but not sure where to begin? Let's hop on a call: https://calendly.com/abbycornelius/30min Need help managing difficult conversations with customers or employees - take my digital course: https://www.abbycornelius.com/offers/8qRhMGVZ

This week on S4 E71 of the My Curious Colleague podcast my guest is my colleague, Anna Marie LaVenia, General Manager of Consumer Care - the Emerson Group. Anna Marie and her colleagues embraced the concept of Employee Experience even before “EX” was an acronym on LinkedIn – THINK 15 years ago. She credits the company's owner and her BPO partners for supporting their mission to make all employees, including Agents, feel like… “this is the best place to work.” She was also kind enough to help me understand the org structure of the Emerson Group – they provide much more in addition to customer service support for their brand partners. And we get into what their tagline… “a consumer equity organization” means and the benefit this framework provides. I'll share link to the episode later in the comments for your convenience!

Employee Experience (EX) ha ido posicionándose en los últimos años como el más importante e innovador marco de gestión del talento en el mundo.  El principio  fundamental de definir las estrategias organizacionales desde otro enfoque (el de las personas)  ha ganado terreno en la última década, a pesar de que aún son difusas las fronteras y los alcances; todavía hay mucho por explorar y descubrir en este campo y, sobre todo, todavía hay mucho por avanzar en la evolución de EX  hacia algo que facilite el día a día de las y los colaboradores, y que al mismo tenga un impacto positivo en la gestión del negocio Hoy hablamos con uno de los especialistas en EX: Oscar Freigedo, de Savvy HR Consulting, quien nos traza un estado del arte y nos abre la mirada hacia los horizontes donde EX está evolucionando y debería evolucionar.  El objetivo es lograr un equilibrio entre las necesidades de las empresas y las de los empleados, para lograr un ambiente laboral más productivo y satisfactorio para todos.

In this episode, I talk about the trends you need to prioritize going into 2023 when it comes to Customer Experience (CX).     - Prioritize your Employee Experience (EX)   - You will need to demonstrate ROI for your Customer Experience (CX) efforts   - Your customers demand even more personalized experiences   - Digital Experiences (DX) will matter more than ever before   It's time for the great service comeback!   Tony Johnson is a Customer Experience Expert, Keynote Speaker, and Author with a wide background including decades in retail and restaurants.  He regularly speaks and coaches organizations to IGNITE THEIR SERVICE using his common sense approach to Customer engagement.  Tony has spoken to government agencies and Fortune 500 companies to unlock their amazing capacity for excellence.   Tony Johnson Customer Service Expert | Author | Trainer | Speaker   Check out my FREE Resources and Training Tools: Web: https://www.igniteyourservice.com/ YouTube: https://www.youtube.com/c/RecipeforserviceNet Twitter:  https://twitter.com/The_TonyJohnson Instagram: https://www.instagram.com/THE_TONYJOHNSON/ Tik Tok:  https://vm.tiktok.com/owrTbL/ Facebook:  https://www.facebook.com/tonyjohnsoncx/   Music: http://www.bensound.com

In this ever-changing world, the experience that your employees have during their employee lifecycle in your organisation has never been more important. Great employee experience is built on trust, support, and collaboration and most of all, communication, in a meaningful, productive way.We asked Belinda Gannaway from Fathom XP, an award-winning employee experience and culture activation agency to talk us through the best way to implement an EX strategy in any organisation.Belinda's expertise includes design thinking, learning design, team coaching and facilitation. She co-authored a book called ‘ EX by Design‘ in  2021 and she speaks regularly at international HR, culture and design-thinking events. If you are interested in reading more, check out her book Employee Experience by Design here.Would you like to know how HRLocker can help you with your people management in 2023? Click here to get in touch today!

Employee Experience (EX) is a critical item on the agenda of business leaders in 2022.  That's because there's been a change in the workforce:  employees expect more from their employers than ever before.  They want to belong to a culture that invests in their growth and well-being, inside and outside of the office. Tune in to Cloud HCM Talk Radio to hear Floyd Teter, Oracle Senior Director, Cloud HCM Center of Excellence and Julian Challenger, Oracle Director, Product Management as they talk about how Oracle's HCM Connections can help sustain a culture that invests in employee growth and well-being.

How To Prevent The #GreatResignation With TEAM ICONSummary:*7 Ways to combat high turnover*Employers facing imminent challenges to improve morale and employee churn*What truly motivates & inspires employees*Implement an effective and efficient team to drive your business even farther*How to increase morale, productivity, teamwork, open communication, and ultimately happinessThe “Great Resignation” has begun as 41% of the workforce is considering leaving their employer this year, according to a recent survey.  One of the key drivers of employment retention is arguably Employee Experience (EX).There are multiple ways to lure top talent besides promotion and pay raises. If you want the hardest working, highest morale, most satisfied, and overall best employee with decreased turnover you need to trust them, empower, appreciate, mentor, keep them involved, challenged, and feeling like they're on a mission.To that end, I coined the term TEAM ICON.Pulling this all together, TEAM ICON is a tool that businesses can use to increase employee morale, productivity, teamwork, open communication and, ultimately happiness.All together that will reduce turnover for any industry, not just cannabis.The full potential ROI for any business who successfully implements TEAM ICON could also include increased KPIs such as profitability, working capital, revenue and sales growth.How do you implement TEAM ICON?Let us know in the comments if your company has implemented anything new to try and keep people from quitting, and/ or why you've recently left your job.The #TalkingHedge...https://youtu.be/EErt0V_Uefc  

The return of employee engagement. Thought you were done with that, eh? Well, buckle up. We have a new hot take. We've all spent the past two years obsessing over the Employee Experience (EX) and how to improve it. While everyone was scrambling to improve EX, Gallup's research showed that Employee Engagement dipped for the first time in a decade amid rising hiring and retention challenges. Fortunately, there's no shortage of solutions dialed in on Employee Engagement for today's complex reality. Starting with the 2022 Employee Engagement Market Map, The Starr Conspiracy is launching a new series of Market Maps over the next year to help you make sense of it all. Find them and more at thestarrconspiracy.com/resources. Support our friends in Ukraine: https://fundly.com/respect-the-blue-and-yellow-1 See the Reverse Mullet webinar: https://www.youtube.com/watch?v=kf7LZVHN1g8 See this week's episode of ‘hey, Bret Starr!' https://www.youtube.com/watch?v=6ZITxk8DpJA Hit us up at marketing@thestarrconspiracy.com. Music by Bonkers Beat Club, “Fifteen on Me.”

#005 How do components of the theatre make for a powerful leader whom employees want to follow?  Colleague and friend, Teresa Norton, Founder of StarMakerHK, shares her decades of work with top-level executives. She goes into depth explaining her process through “directing,” her clients to be Employee Experience (EX) focused.  Whether you're C-Suite or CX team manager, in this spirited conversation, you'll learn about tools that can transform your thinking and behavior.  As always, make sure you listen to the end for the highlighted CX story of the month. 

I caught up with my colleague, Jeanne Jones, a CX Operations Leader across a myriad of Fortune 500 companies including ConAgra Brands, Ameritech & Sprint to name just a few. But did you know she filed a patent and is a published author now…? So much to catch up on…! Therefore… Jeanne's interview is a “2 Part-er”. Catch Part 1 S3 Ep#38 (Part 1) on the My Curious Colleague #podcast. Look for Part 2 of her episode coming soon…! We talk topics such as - - what stands out for her across her decades in CX (what's different; yet what imperatives remain the same), the importance of relationships, along with her POV on Consumer Experience (CX), Employee Experience (EX) plus an introduction to Business Experience (BX). Hmmm… What does CX + EX + BX = ? A Win for our Consumers!

#001 Welcome to a place where every Audacious and Legendary Guest or Customer Experience (CX), begins with the Employee Experience (EX).  Maxine Shapiro brings her expertise in storytelling, inspiring and defining in a down-to-earth way, why these two elements of a thriving business, must go hand and hand.  Right away, your imagination will be fired to start something new for your employees and guests or customers. She's willing to promise that.  Max also wants to hear your stories. Please click the link below, look for the mic and "Let's Talk About CEX" and tell her your awesome experience.  Small things or game-changers, we need to hear it.  If you prefer to write it, leave it in the comments.HTTP://www.maxineshapiro.com

A great employer brand is built on feedback from employees and candidates alike. The benefit of tapping into the wisdom and thoughts of your organization's employees, however, is in gathering a true sense of the current state of employment at your place of work. Through employee experience (EX) testing, organizations tap into the collective insight of their employees and can gain a competitive advantage over competitors by understanding what employees want today - thus enabling benefits and other programs to be built around today's needs and wants.To learn more about Daggerfinn's employer branding and growth strategies practice, visit us at https://daggerfinn.com.

Hilary Corna, Author, Speaker, Founder, Female Thought Leader Accelerator Hilary Corna believes there is an evolution occurring in the business. It's not just about the technology, tactics, integrations, and how much money leaders pump into their companies -- it's about love, care and human connection. Her work draws from topics including Kaizen, Operations, Customer Experience (CX), Employee Experience (EX), Culture, and Innovation. Her clients have included State Farm Insurance, Toyota, General Motors, Coca Cola, and the United Nations Foundation to name a few. Hilary's been featured in the New York Times, Fortune, ForbesWoman, The Wall Street Journal, NBC, and dozens of other publications. https://hilarycorna.com/ https://www.instagram.com/hilarycorna/ Learn more about your ad choices. Visit megaphone.fm/adchoices

In this week's episode, I talk with Stephan Vincent.  In college, Stephan was interested in “business” but he wanted to apply psychology to the human experience and help companies build amazing cultures.  ‘But at that point that's not what HR did”.  So he went into marketing and thought about the customer experience instead.  Fast forward several years, and the business world caught up with Stephan's initial goal of employee experience but at that point, he didn't have the supposed expertise to move into HR.  So he created his own group and community to not only explore his beliefs but learn from others.  Now he works at a company focused on learning and experience and leads the People First Community!More about Stephan Vincent..."Leaders who don't care about their employees will eventually be surrounded by people who don't care about their business."Through my 20+ year experience building and leading teams, I strongly believe that in order to build a winning, inspiring and caring culture, a leader must place their collaborators at the center of their strategy.  As a thought leader/disruptor in Employee Experience (EX) and a pioneer in B2E (Business-To-Employee) Marketing, I help organizations transform their company culture by adopting a human-centric, CX and brand mindset to increase employee attraction, retention and engagement.I'm excited to be part of LifeGuides' Executive Team to help its customers shape a culture of caring and put their employees at the heart of their HR strategy.  I'm the founder and Chief Human Rebellion Officer at the People-First Community (formerly eX Podcast and eX Summit), and the author of the “B2E branding - a path to employee experience” manifesto.How to connect with Stephan...Linkedin - https://www.linkedin.com/company/peoplefirstcommunity/You Tube - https://www.youtube.com/channel/UCIGWaQ7qbvpgujO5Jyv_7zATwitter -  https://twitter.com/ppl_rebellionIn this episode you'll specifically learn...How to candidates can ask challenging questions during an interview to really learn what the culture  is like at that organizationHow as an employee, you have the power to change the culture in your organizationHow to challenge the traditional skill set expectations and demonstration how your skills fill that gapI'm Karen Weeks, the Founder & Principal Coach at KDW Coaching, the host of the Shine at Work podcast, a speaker, published author, Girls in Tech NYC board member and award winning culture leader (currently leadWelcome to the Shine at Work Podcast! On this show, your co-hosts Karen and Dan will shine a light on your job search so you can land a role that lets you flex your strengths and progress your career in an environment you actually look forward to working in each day. From creating a stand-out resume, to confidently negotiating your salary, to finding your footing as a new manager, you can expect to hear actionable advice to help you shine your brightest in your role. Karen D. Weeks is the CEO and Chief Career Coach of Shine at Work Coaching. She has over twenty years of HR experience, including as CPO at Ordergroove. Dan Carr is a Shine at Work Career Coach with over a decade of recruiting experience helping high-growth startups expand with top talent. Connect with Us! Website Instagram Karen Weeks on LinkedIn Dan Carr on LinkedIn

Welcome to Reimagining Company Culture, a series discussing emerging trends and priorities shaping the future of workplace culture and employee wellbeing. We highlight thought leaders who are constantly evolving their strategy and can provide insight to folks about how to address new business challenges.  AllVoices is on a mission to create safe, happy, and healthy workplaces for all, and we're excited to learn from experts who share our mission.In this episode of Reimagining Company Culture, we're chatting with Yuri Kruman, CEO of HR Talent and Systems. A certified SHRM-SCP, he is a sought-after speaker and expert on HR, Digital Transformation, and Employee Experience (EX). About AllVoicesIn today's workforce, people often don't feel empowered to speak up and voice their opinions about workplace issues, including harassment, bias, and other culture issues. This prevents company leadership from making necessary changes, and prevents people from feeling fulfilled, recognized, and included at work. At AllVoices, we want to change that by providing a completely safe, anonymous way for people to report issues directly to company leaders. This allows company leadership real transparency into what's happening in their companies—and the motivation to address issues quickly. Our goal is to help create safer, more inclusive companies.To learn more about AllVoices visit us at www.allvoices.co!

It is almost too easy to find studies showing that a great Employee Experience (EX) leads to a great Customer Experience (CX). It is much harder to, first, deliver a great work experience to your employees, and secondly, deliver a consistently great experience to your customers. In this episode, the author of 4 books on [...]

Las organizaciones han vivido (¿o sufrido?) una serie de cambios desde fuera y desde dentro; en un entorno cada vez más VUCA y en el perfil del talento que contratan (con generaciones cada vez más preocupadas por el propósito y el bienestar integral). Ello ha dado pie a la necesidad de pensar la gestión del talento desde otro paradigma distinto de los procesos; un paradigma que ponga a la persona en el centro. Y ese paradigma se llama Employee Experience (EX). Sin embargo, mientras que EX va ganando terreno en la conciencia de las organizaciones, muy pocas entienden con claridad como diseñar una estrategia verdaderamente efectiva para mejorar la experiencia de sus colaboradores. María Alejandra Cadavid, de Deloitte, es una de las pioneras en Latinoamérica en este modelo de gestión de talento y habló con nosotros sobre la complejidad endémica, el reto que supone la digitalización, y la coexistencia de hasta 5 generaciones distintas en el espacio organizacional y el impacto que la experiencia del empleado puede tener en la experiencia de los clientes de las organizaciones. Un capítulo sin desperdicio, los 40 minutos mejor invertidos de tu día, garantizado.

Moving from a large city like Moscow, which is very cosmopolitan into Lexington, Kentucky, you know, it's a lovely college town and as many professionals know, it's Middle America that has a totally different kind of middle. So, you know, the challenge is first just figure out a sort of how to blend in. The first thing is just having gone through that experience as an immigrant number one, just trying to figure out where am I? How does this place work? What language do I speak? What words do I use? How do I understand other people? 1:11        Being an immigrant from anywhere to anywhere else is a challenge, right?4:28        Going up through college, you know, to the University of Pennsylvania, the whole world opened up16:04     They don't understand and quantify that the role of leadership is in creating that culture21:00     Are you there to empower them, to teach people to help them develop?30:20     Whether it's God universe, you know, this expression, that expression, this religion, that, you know, form of spirituality, you have to have something because otherwise, all of this is for?mailto: yuri@hrtalentsys.com.Award-winning CHRO and Top-Rated HR Consultant + Executive Coach for Fortune 500 (GS, BofA, Fortress, Danone) and Inc. 5000 companies on HR, Compliance, Risk, Project Management.Contributor@Fast Co., Newsweek, EntrepreneurMY NEW BOOK, "BE YOUR OWN COMMANDER-IN-CHIEF": https://amzn.to/3q1PDwB-> 2021 TOP BOOK @FORBES, USA TODAY + ENTREPRENEUR--Fast-growth (Inc. 5000) CEOs, just like turn-around CEOs, often screw up their Talent Strategy, Operations + Digital Transformation (80% fail), benefits and systems, with high costs and disastrous results. They often have no real strategy or plan for acquiring, engaging or developing top talent, or growing and scaling.Even if they're great at moving quickly and "breaking things," their rocket ship needs a battle-hardened HR leader on board.They are just 1 of a million *aspiring* "best companies to work for" without a compelling employer brand, benefit strategy or employee experience.That's where I come in.I help mission-driven enterprises to live and breathe their “Why” by building, growing and scaling world-class HR/People/Culture/Talent organizations and company cultures, empowering talent to do their life's best work in the here and now.At HR, Talent & Systems, we engage with award-winning corporations and Inc. 5000 startups to transform how they do business by unlocking and unleashing their greatest asset (their people), creating a virtuous cycle of engaged employees and increased profitability.Using our proven SDMI (strategy, design, motivation and implementation) framework, we help CEOs and C-suites delegate/automate/outsource effectively, improve and streamline internal communications, unclog information flow and empower data-driven decision-making.To create a superlative Employee Experience (EX) and improve retention, engagement and development, we partner with trusted vendors to customize employee benefits for value and relevance, improve team dynamics and project management through coaching, measure and benchmark performance, provide Leadership & Development opportunities, as well as create clear job descriptions, career pathways and promotion/raise guidelines.Beyond traditional strategy consulting, “digital transformation” and "change management" frameworks, we drive success for our clients through a high-touch, yet agile, human-first approach built on extensive operational experience in the Fortune 500 and VC-backed startups in HR, finance, sales and other functional areas.To start a conversati

...no un destino. O como dice el poema de Machado: se hace camino al andar. Esta reflexión es la que se quedó bailando en nuestra cabeza cuando terminamos de escuchar el episodio 76. En esta entrega nos acompaña Ricardo Rodríguez, Employee Experience Manager de Scania, quien generosamente nos platicó sobre el proceso de descubrimiento y evolución que ha vivido el área de Personas en su organización: del modelo tradicional de HR, a la creación y adopción del rol de HRBP, y de ahí a abrazar Employee Experience (EX). ¿Y qué hay en ese camino? La convicción de que EX es mucho más que un nombre fancy y de moda para los departamentos de RH: es un compromiso de acción, casi ético, que empieza y termina con escuchar al colaborador(a). La misión de diseñar y entregar la mejor experiencia laboral de sus vidas (sin importar si se quedan 10 años o 10 meses en la empresa). La sabiduría para entender que EX es una función transversal a la organización y que, lejos de subsidiar a los líderes, se les debe convertir en pieza clave en el diseño y ejecución de esa experiencia. En fin, que estás escuchando o a punto de escuchar un episodio magnífico. Los 37 minutos mejor invertidos de tu día, te lo firmamos.

I won't start by saying 2020 was a rough year. We know that already.We know that 2020 brought many businesses to their knees, requiring profound pivots, workforce and workplace changes, policy changes, and how it significantly altered how humans work.As an executive coach for mid-sized to large organizations, I was in the thick of these changes every day (and still am). It wasn't uncommon to receive texts after hours and on weekends as my clients scrambled to find their footing in a brave, new, uncertain and constantly changing world.Based on my work with over a dozen diverse organizations over the past year, below you'll find my predictions for what I believe The Future Of Work will look like.#1 The Human Experience (HX) Will Replace The Employee Experience (EX)Net-Net: Seeing employees as humans and helping them grow in all areas of their livesFocus on: Physical, mental, emotional, spiritual, financial healthInfographic: Learning together and how it benefits our brainsIt's ok to be human at work now. We've seen the inside of one another's homes, heard our colleagues' children crying, dogs barking, and more. Thank goodness. Now we can connect to one another without the veneer of stilted professionalism.Employee Experience (EX) was a 2-dimensional way of looking at humans. Now we care about the entire Human Experience (HX) and support our people to have more fulfilling lives, which of course helps them bring a more productive version of themselves to their work. Thanks to Gartner's 2020 Reimagine HR Employee Survey, employers that support their peoples' lives overall enjoy a 23% increase in the number of employees reporting better mental health, plus a 17% increase in the number of employees reporting better physical health. Additionally, employers benefit from a 21% increase in the number of high performers (compared to firms that don't provide the same degree of support to their employees).#2 Personal And Corporate Value Alignment Will Support More Purpose-Driven WorkNet-Net: Truly living corporate values, not just hanging them on the wallFocus on: Being authentic, walking your walk, talking your talkInfographic: Employee engagement has a recipe… follow it!We all want to be part of something bigger than ourselves. We all want to know we're making a difference. We all want to work with (note I don't say “for”) organizations whose values align with our own. According to some 2020 Gartner research, 74% of employees expect their organization to become more actively involved in current cultural debates of the day. How did you feel about some of the more public displays of CEO support of their values, such as certain social media companies unplugging accounts of hate groups and other malevolent social forces?The more a CEO models the organization's values, invests in addressing challenging or even uncomfortable social issues, the more engaged their employees are. The same Gartner survey found a leap in employee engagement—from 40% to 60%— when their organization acted on today's key social issues. Wow. If you need some help setting/refreshing your values, here's a kit to help you.#3 Hybrid Work Will Be The Norm—So Build A Virtual CultureNet-Net: Release control over the work environmentFocus on: Where your people feel most productive and connected to their team/the organization overallInfographic: You need a GAME Plan to make this workHybrid workforces are already becoming common, with employees working in their home, a quiet coffee shop, or the office (or some variation). What I'm curious about is the varying interest in a hybrid that I'm seeing across my clients. Some employees are itching to get back to the physical office as much/as soon as possible. Others are ok coming in 1-3x per week, based on what's needed. What do your employees want? Find out. Regardless, you're going to need to have a GAME (Growth, Appreciation, Measurement, Engagement) plan to keep everyone “together” as a tribe. See the infographic above.A recent Gartner survey found that 64% of managers believe that employees working in the office are higher performers than remote workers. And they said they'd be more likely to give in-office workers a higher raise than remote workers. This isn't the experience of my clients, though, who have found that remote workers are often higher performers. Gartner's data showed the same: for full-time workers from both 2019 (pre-pandemic) and 2020 (during the pandemic) remote workers are 5% more likely to be high performers than those who work from the office.And be aware of gender disparity here too: many of my clients are finding that men are more interested in returning to the office versus women. If some managers believe the in-office employees are more productive, this could affect salary increases and promotions, which again could reinforce salary disparity between genders. No Bueno.#4 Employee Monitoring Will Be Replaced By Performance Monitoring—And Trust Net-Net: If you don't trust them, why do you employ them?Focus on: Monitor performance and results, not hours clockedInfographic: Motivation can be crushed by leadership—make sure you don't mess this up!Did you know that as a result of the pandemic, more than 1 in 4 companies installed technology to passively track and monitor their employees? Wow. Imagine the privacy issues that come from this, as well as the trust issues. Now imagine if this happened to you—would you feel like your employer was looking over your shoulder all day? Spying on you? It's a sticky topic, and according to Gartner's research, less than 50% of employees trust their organization with their data. This is not surprising, since 44% didn't receive any information regarding the data collected about them and how it would be used. Whoa. A little respect, please.Expect to see a bevy of state and local regulations this year that will establish limits on what employers can track about their employees. If you choose to monitor your employees digitally, be sure to over-communicate and be super transparent about the details. Regardless, you'll get the best results (and highest morale) by simply establishing clear KPIs, success metrics, goals, OKRs, whatever you prefer to call them, and monitor individual performance instead.#5 Flexible Working Hours Will Become The Norm Net-Net: Ensure overlap that's essential, let go of control for the restFocus on: Letting people bring their best self, according to their work rhythmInfographic: the Feedback Frame will help you give effective feedbackAre you a morning person? Or an evening person? What would it be like to work at your peak time each day? How much more productive and fulfilled could you be?My clients are becoming increasingly flexible re: when to let their employees work. Some are requiring availability (not continuous though) between 9-5 pm, meaning the employee can take gap time during this range as long as they check email at regular intervals and attend key meetings. Others are setting up split shifts (a mom for instance could work from 7-8 am, then once the kids are set, from 10 am-2 pm, and again a check-in on email/etc from 7-8 pm). Get creative with exploring what your people need and what serves the business. This will require us to become better at giving feedback and often doing it digitally. See the infographic above.Gartner's 2020 Reimagine HR Employee Survey revealed that organizations offering employees flexibility over when, where, and how much they work saw 55% of their workforce as high performers. Yet at an organization with a standard 40-hour workweek, only 36% of employees were considered high performers. Again, it's time to measure results, as I mentioned in #4 above, versus time clocked.#6 Freelance, Temporary Help Will Be Welcomed To Optimize Resource AllocationNet-Net: Stay lean and get extra help as neededFocus on: You'll need better communication and more Standard Operating Procedures to ensure quality and consistency with temp helpInfographic: Be sure to include your temp help in your tribeWe all need more diverse capabilities and skills from our teams than ever before. And Gartner's analysis shows that organizations are now listing about 33% more skills on job ads in 2020 than they did in 2017. Why? Because the world is moving faster, technology is moving faster, we have more diversity in the work we do, so we all have to level up to meet ever-changing needs.Many of my clients are looking for temp help, using UpWork, Fiverr, and other sites to get the specific (often narrow) help them need at the moment. We'll need great communication to make this work, to help onboard everyone faster, and ensure consistent quality work.#7 Neurodiversity And Mental Health Support Will Be Destigmatized. Net-Net: We all have our struggles, so let's support instead of judgeKey Focus: Create a Neurodiversity [link to neurodiversity blog] policy (if you don't have one yet) and internal support groupsInfographic: Stress, change, isolation are devastating to us all… learn what these do to the brain so you can sidestep this riskI was very happy to learn that even before the pandemic, Gartner's research showed that 45% of well-being budget increases were being allocated to mental and emotional well-being programs. And now in the midst of the pandemic (and let's be realistic—for the ongoing future) we've seen mental and emotional well-being brought to the forefront for all organizations.Per Gartner, by late March 2020, 68% of organizations had introduced at least one new wellness benefit to help their employees navigate the pandemic. And in 2021, we'll see organizations join my clients in widely offering “mental health days”, support groups, compassion around ADHD, OCD, Bipolar, GAD employees. Just like some of us have a bad back and can't sit long in a given position, these mental and emotional challenges will be viewed the same way—with acceptance and non-judgment.We've still got a way to go to whatever the new normal is going to be. With the above tools you'll be better positioned to capitalize on it, and with a happier, healthier, more productive workforce. See acast.com/privacy for privacy and opt-out information.

El concepto y la práctica de Experiencia del Empleado/Colaborador va avanzando a paso firme, pero lento, en nuestra región y en el mundo. En VUCA® estamos convencidos de que el entorno tan retador que nos toca vivir hace más propicio y necesario que nunca un modelo de gestión de talento tan integral y estratégico como Employee Experience (EX) que es, al mismo tiempo, robusto, responsivo, adaptable, ágil y, lo más importante, centrado en la persona, sus expectativas y sus emociones. Para hablar a profundidad sobre EX y distinguirlo de otros enfoques más tradicionales como Employee Engagement o Felicidad en el Trabajo, en este episodio nos acompaña Octavio Cristain, responsable de Employee Experience en Banorte (uno de los principales bancos de México). Con una capacidad didáctica envidiable, Octavio nos conduce a través de ejemplos y casos prácticos por el apasionante mundo de EX. Si te estás iniciando en el tema o llevas ya varios meses o años estudiándolo (como nosotros), no te puedes perder esta charla. Valor garantizado, minuto a minuto.

Yuri Kruman talks about Getting Out of the Vicious Cycle to a Virtuous One in The Coffee With Coaches Podcast.  Yuri is the CEO of HR, Talent & Systems Consulting, an award-winning HR consultancy. An Interim CHRO, he is also a certified SHRM-SCP, as well as a sought-after speaker and expert on HR, Digital Transformation, and Employee Experience (EX). Yuri is a Newsweek Expert Forum and Forbes Coaches Council member and contributor to Forbes and Entrepreneur. To learn more about The Coffee With Coaches podcast, please visit: https://boxer.agency/coffee-with-coaches/

In this "Throwback Tuesday" HCI Podcast episode, Dr. Jonathan H. Westover talks with Yuri Kruman about fostering trust and empowering employees (Originally aired October 30, 2020). See the video here: https://youtu.be/4rLzQzDaidc.   Yuri Kruman (linkedin.com/in/yurikruman) is the Interim CHRO / Chief People Officer of Healthflex HHS and CEO of HR, Talent & Systems Consulting, an award-winning HR consultancy. A certified SHRM-SCP, he is likewise a sought-after speaker and expert on HR, Digital Transformation and Employee Experience (EX). Yuri is a Forbes Coaches Council member and contributor to Forbes, Entrepreneur, Business.com, Influencive and a number of other top platforms. He had consulted and spoken at numerous Fortune 500 and Inc. 5000 companies, VC-backed startups and top universities, including EY, Google, Columbia and UPenn, likewise appearing on network TV and top podcasts, including NBC's "Tipping Point," Leadership and Loyalty Podcast, Entrepreneur on Fire and Wharton Business Radio. In addition, his executive leadership coaching practice has impacted thousands of top executives. He is the author of "What Millennials Really Want From Work and Life" (Business Expert Press, March 2019) and the forthcoming, "Be Your Own Commander-in-Chief," (Ideapress Publishing, 2021).  Check out Dr. Westover's new book, The Alchemy of Truly Remarkable Leadership, here: https://www.innovativehumancapital.com/leadershipalchemy.  Check out the latest issue of the Human Capital Leadership magazine, here: https://www.innovativehumancapital.com/hci-magazine.  Ranked in the Top 10 Performance Management Podcasts: https://blog.feedspot.com/performance_management_podcasts/ ; Ranked in the Top 10 Workplace Podcasts: https://blog.feedspot.com/workplace_podcasts/ ; Ranked in the Top 15 HR Podcasts: https://blog.feedspot.com/hr_podcasts/ ; Ranked in the Top 15 Talent Management Podcasts: https://blog.feedspot.com/talent_management_podcasts/ ; Ranked in the Top 15 Personal Development and Self-Improvement Podcasts: https://blog.feedspot.com/personal_development_podcasts/ ; Ranked in the Top 30 Leadership Podcasts: https://blog.feedspot.com/leadership_podcasts/

On this episode, we're joined by Stephan Vincent, a thought leader in the Employee Experience (EX) space and a leader at LifeGuides - a well-being and employee assistance solution for conscious leaders and organizations. On the brink of transformation around “well-being at work”, Stephan and I explore a holistic well-being approach that is  farther reaching than  traditional and limiting physical health well-being programs. We discuss the additional elements of the whole human experience including physical, mental and emotional health. We spend time on the impact of well-being in the midst of COVID and an emerging workforce that craves the integration of purpose, beliefs, social responsibility and spirituality into the workplace experience. Here's what you'll learn in this episode: What the movement of holistic well-being looks like and what organizations need to build capability around to support this key employee experience driver. An overview of human-centered design and practical tools to measure the personalized well-being needs of your employees. The impact and acceleration that COVID-19 has introduced around work-life integration and the growing need for flexibility and choice where possible. The evolving definition of the “conscious” leader in a rapidly changing well-being landscape. Work with Stephan: www.exsummit.com www.expodcast.com www.B2Ebranding.co --- Send in a voice message: https://anchor.fm/humanlypossible/message Support this podcast: https://anchor.fm/humanlypossible/support

In this HCI Podcast episode, Dr. Jonathan H. Westover talks with Yuri Kruman about shifts in strategic HR and how personal and professional development will evolve in 2021 and beyond. See the video here: https://youtu.be/6j87z3aUECc. Yuri Kruman (Linkedin.com/in/yurikruman) is the CEO of HR, Talent & Systems Consulting, an award-winning HR consultancy (Top 10 HR Consulting Vendor in 2020 by HR Tech Outlook Magazine). A certified SHRM-SCP, he is likewise a sought-after speaker and expert on HR, Digital Transformation and Employee Experience (EX). Yuri is a Forbes Coaches Council member and contributor to Forbes, Entrepreneur, Business.com, Influencive and a number of other top platforms. He had consulted and spoken at numerous Fortune 500 and Inc. 5000 companies, VC-backed startups and top universities, including EY, Google, Columbia and UPenn, likewise appearing on network TV and top podcasts, including NBC's "Tipping Point," Leadership and Loyalty Podcast, Entrepreneur on Fire and Wharton Business Radio. In addition, his executive leadership coaching practice has impacted thousands of top executives. He is the author of "What Millennials Really Want From Work and Life" (Business Expert Press, March 2019) and the forthcoming, "Be Your Own Commander-in-Chief," (2020). Ranked in the Top 10 Performance Management Podcasts: https://blog.feedspot.com/performance_management_podcasts/ ; Ranked in the Top 10 Workplace Podcasts: https://blog.feedspot.com/workplace_podcasts/ ; Ranked in the Top 15 HR Podcasts: https://blog.feedspot.com/hr_podcasts/ ; Ranked in the Top 15 Talent Management Podcasts: https://blog.feedspot.com/talent_management_podcasts/ ; Ranked in the Top 15 Personal Development and Self-Improvement Podcasts: https://blog.feedspot.com/personal_development_podcasts/ ; Ranked in the Top 30 Leadership Podcasts: https://blog.feedspot.com/leadership_podcasts/

Sophie Hedestad is interviewing Matt Burns. Matt Burns is the founder of Global HR Summit and “Thinking Inside the Box” Podcast. He is an expert in Work Experience and in Human Resources. He is awarded with several prices: “HR Team of the Year 2018” and “Most Innovative Use HR Tech 2017”. In this episode of #VoiceOfSuccess we will discuss the future of the HR-department and how to increase employee engagement during times of pandemic. Matt will share why knowledge based companies is the winners and why they will survive long term. Enjoy, this is the #VoiceOfSuccess!  

Dzisiaj opowiemy o tym, jak obsługiwać ludzi lepiej niż konkurencja. Dzisiaj powiem także o kilku sposobach najlepszej obsługi klienta. Kiedyś mówiło się, że jak sprzedałem swój produkt, to rozpoczynam obsługa klienta i handlowiec nie ma już kontaktu z klientem. Teraz mów się o Customer Experience. Jest to bardzo ważne, aby klient stał się tzw. ambasadorem maki. Czym różni się obsługa klienta od doświadczenia klienta? W skrócie: obsługa klienta jest tylko małą częścią doświadczenia klienta. Doświadczenie klienta (Customer Experience / CX) - wszystkie emocje, doświadczenia, szanse i problemy, których klient doświadcza podczas korzystania z produktu / usługi / procesu. Pamiętaj, że może to dotyczyć również: - użytkowników produktu / usługi / aplikacji i ich doświadczeń (często mówimy wtedy o doświadczeniu użytkownika / User Experience / UX), - pracownika naszej firmy (doświadczenia pracownika / Employee Experience / EX), - potencjalnego klienta, uczestnika procesu sprzedaży Zapraszam do słuchania. Zapraszam na mój drugi podcast: Strategia B2B. Wejdź na platformę sprzedażową: http://www.biznesowedna.com.pl/ Napisz do mnie w sprawie tworzenia społeczności: ewa@biznesowedna.com.pl --- Send in a voice message: https://anchor.fm/ewa-piotrowska/message

In this HCI Podcast episode, Dr. Jonathan H. Westover talks with Yuri Kruman about fostering trust and empowering employees. See the video here: https://youtu.be/4rLzQzDaidc. Yuri Kruman (linkedin.com/in/yurikruman) is the Interim CHRO / Chief People Officer of Healthflex HHS and CEO of HR, Talent & Systems Consulting, an award-winning HR consultancy. A certified SHRM-SCP, he is likewise a sought-after speaker and expert on HR, Digital Transformation and Employee Experience (EX). Yuri is a Forbes Coaches Council member and contributor to Forbes, Entrepreneur, Business.com, Influencive and a number of other top platforms. He had consulted and spoken at numerous Fortune 500 and Inc. 5000 companies, VC-backed startups and top universities, including EY, Google, Columbia and UPenn, likewise appearing on network TV and top podcasts, including NBC's "Tipping Point," Leadership and Loyalty Podcast, Entrepreneur on Fire and Wharton Business Radio. In addition, his executive leadership coaching practice has impacted thousands of top executives. He is the author of "What Millennials Really Want From Work and Life" (Business Expert Press, March 2019) and the forthcoming, "Be Your Own Commander-in-Chief," (Ideapress Publishing, 2021). Ranked in the Top 10 Performance Management Podcasts: https://blog.feedspot.com/performance_management_podcasts/ ; Ranked in the Top 10 Workplace Podcasts: https://blog.feedspot.com/workplace_podcasts/ ; Ranked in the Top 15 HR Podcasts: https://blog.feedspot.com/hr_podcasts/ ; Ranked in the Top 15 Talent Management Podcasts: https://blog.feedspot.com/talent_management_podcasts/ ; Ranked in the Top 15 Personal Development and Self-Improvement Podcasts: https://blog.feedspot.com/personal_development_podcasts/ ; Ranked in the Top 30 Leadership Podcasts: https://blog.feedspot.com/leadership_podcasts/

A conversation with Dr. Benjamin Granger, Sr. Principal | XM Catalyst XM Institute at SAP Qualtrics. Definition and clarifications on Employee Experience (EX) and Experience Management (XM) How can HR leaders embrace XM in HR and avoid the “ad-hoc employee surveying or disjointed EX efforts” What is instrumental to manage the Working-From-Home Employee Experience How to adjust your EX program in times of crisis How employee expectations will change post-COVID How can organizations prepare for these changes The future of EX and XM programs Qualtrics XM institute: https://www.qualtrics.com/xm-institute/ Ben's publications: https://www.qualtrics.com/blog/author/benjaming/ XM Professionals Network (XMPN) Online Forum https://www.qualtrics.com/community/categories/XMPN LinkedIn: https://www.linkedin.com/in/benjamin-granger-7147991b/ --- Send in a voice message: https://anchor.fm/abruptfuture/message

PeopleHum talks to Adrian Swinscoe on how customer experience can be achieved by balancing simple fundamental concepts of work experience and employee experience. If you like the podcast, please follow the channel, so we could keep producing more content like this!

Talk about a ripper topic — Employee Experience (EX) is all the rage this year.  BUT it shouldn't be mistaken as another business buzzword.  It's actually one of the elements that businesses of all sizes can use to differentiate themselves in an age where standing out is getting harder and harder to do. That's why we called in EX expert! Kerrie Brown is a seasoned Employee Experience professional who has spent the last decade (and some!) of her career helping companies build inspiring workplace cultures. She knows how to play strategically and tactically, and is most happy when challenging the status quo in organisations.  She's worked her EX magic in big complex organisations like Colgate-Palmolive and GWF, fast-paced fin-tech startups, and an award-winning employee experience company.  Kerrie blends her commercial smarts with a human-centred approach to deliver engaging people solutions for all things people, performance, safety, leadership and communication.  In this episode we chatted to Kerrie about:  • What is Employee Experience (is it basically CX for employees)?  • How EX is linked to CX?  • Why do businesses need to pay attention to EX metrics?  • Does belong to any one department?  • What part does EX play in the hiring process?  • How does EX work for remote workers?  • Tips on setting up solid EX foundations within an organisation.  Connect with Kerrie on LinkedIn: https://www.linkedin.com/in/kerrie-brown Recs: How it feels to float by Helena Fox Rowan of Rin by Jennifer Rowe Bossypants by Tina Fey Writers of Silicon Valley podcast (episode with Tamara Hilmes from Spotify) by Patrick Stafford

In this episode of The Naked Truth Movement we talk with Yuri Kruman about his job and entrepreneurial journey, being an immigrant, marrying someone from a different culture and raising children together, having a child with cancer, and more. Yuri Kruman is a corporate HR Strategy/Organization Design Consultant and expert on the Employee Experience (EX), board member, startup advisor, official member of the Forbes Coaches Council and contributor to Forbes, Entrepreneur, Business.com, Influencive and others. Yuri's consulting, advising and coaching portfolio includes speaking engagements, workshops and advisory work on personal + professional development focused on Employee Experience (EX), HR Transformation / Change Management, Customer Experience (CX), PR/Media and business strategy, impacting thousands of Fortune 500 and startup executives. He is the author of the forthcoming book, "Mastering The Talk to Master Your Life" (2019). A regular guest on top podcasts such as Entrepreneur on Fire, Wharton Business Radio, As Told By Nomads and Conscious Millionaire, he's also been published or featured on Inc., Fast Co., Time, Mashable, PBS and BBC. Yuri trains client teams on ways to maximize their EX, especially talent retention, learning and development using storytelling, branding and proprietary personal development strategies. Websites: MasterTheTalk.com (coaching) and YuriKruman.com (consulting and speaking) Social Media Links: Linkedin.com/in/yurikruman Facebook.com/masterthetalk instagram.com/masterthetalk Twitter.com/masterthetalk Free gift: https://masterthetalk.com/escape9to5  

In Episode 5 we speak with Digital Strategist Tiffany St James and answer the question “What's the Future of … Digital Transformation?”Tiffany is the former Head of Public Participation for the UK Government and an Executive Director of the British Interactive Media Association.She embeds digital and social media capability into national and international organisations and governments, and speaks worldwide on social media, digital strategy, women in tech and tech innovation.We discussed a range of topics relevant to companies of any size including:Digital Transformation in the UK GovernmentWhat would you do differently?Digital Transformation with peopleHow do you transform a large corporate?Changing the physical interior of a businessBeing "digitally curious"Instilling play into corporate educationDeveloping your problem solving muscleUsing escape rooms to aid problem solving"Corporate adventuring" to find out informationRunning a "corporate fire drill"Use Corporate Venturing to solve problemsThe Two Tribes in every organisationOrganising a HackathonBe careful not to over-serve young leadersWhat can the board teach young people?Hackathons to create cultural changeDigital DiversityDigital MaturityThe digital talent crisisGetting people studying the right subjectsGet involved with local schools & unisStudying a 2nd language - codingLearning how to learnWhat is Employee Experience (EX)?Wellness in corporates - a fresh lookQuantified WorkersMore productive employees take breaks togetherWomen in innovationDiversity of ThoughtThree things for next weekYour Host: Actionable Futurist® Andrew GrillFor more on Andrew - what he speaks about and replays of recent talks, please visit ActionableFuturist.com follow @AndrewGrill on Twitter or @andrew.grill on Instagram.

We discuss the major CX developments of 2018 and what you should know for the year ahead. CX quality stagnated. Employee Experience (EX) emerged as a critical business imperative. Experience Design (XD) functions sprouted within organizations. Physical/digital interactions failed. Click the titles below to read more: There Are No Clear CX Leaders Among US Brands — For The Third Year In […] The post 165: Four Defining Trends Of 2018 appeared first on The CX Cast ® by Forrester.

Yuri Kruman is a Fortune 500 Personal Development Consultant, board member, startup advisor and official member of the Forbes Coaches Council and Forbes contributor. Yuri's consulting, advising and coaching portfolio includes speaking engagements, workshops and advisory work on personal + professional development focused on Employee Experience (EX), HR Transformation / Change Management, Customer Experience (CX), PR/Media and business strategy, impacting thousands of Fortune 500 and startup executives. “work on what you can control and don't worry about the rest”…[Listen for More] Click Here for Show Notes To Listen or to Get the Show Notes go to https://wp.me/p6Tf4b-6AT

➡️ Like The Podcast? Leave A Rating: https://ratethispodcast.com/successstoryThis episode of "Success Story: Lessons" features Tiffani Bova, Author & Global Salesforce Evangelist. She dives deep into the intricacies of company growth, the importance of employee experience, and how companies can miss the mark. Here are the key takeaways:• Modernizing Growth Strategies: Tiffani discusses how she took tried and true strategies for growth and modernized them using tools like Social, Mobile, Cloud, Big Data, and AI.• Customer Experience as True North: The importance of focusing on what customers want and need, but also recognizing the role of employees in delivering brand promises.• Employee Experience (EX) and Customer Experience (CX): The tight connection between the two and how companies that excel in both see faster growth rates.• The Real Impact of Unhappy Employees: Tiffani touches on the "great resignation," quiet quitting, and unionization, emphasizing the need for companies to balance customer and employee satisfaction.• Being Customer-Centric: While being customer-centric is essential, Tiffani stresses the importance of ensuring employees are equally engaged and have a positive experience.➡️ Show Linkshttps://successstorypodcast.comYouTube: https://youtu.be/Hb0dmL-J4JwPodcast: https://podcasts.apple.com/us/podcast/success-story-with-scott-d-clary/id1484783544?i=1000616433933➡️ Watch the Podcast On Youtube https://www.youtube.com/c/scottdclaryOur Sponsors:* Check out Factor: http://www.factor75.com* Check out HelloFresh: http://hellofresh.com* Check out Justin Wine and use my code SUCCESS15 for a great deal: https://www.justinwine.com/Advertising Inquiries: https://redcircle.com/brandsPrivacy & Opt-Out: https://redcircle.com/privacy