Podcasts about delivering sensational service

Lee Cockerell retired as the Executive Vice President of Operations for the WALT DISNEY WORLD® Resort in Lake Buena Vista, Florida, a position he held for ten years. His responsibilities encompassed a diverse mix of operations, which included 20 resort hotels with over 24,000 Guest rooms, 4 theme parks, 2 water parks, 5 golf courses, a shopping village & nighttime entertainment complex, the ESPN Sports Complex, and the ancillary operations support functions. Lee joined the Disney organization in July 1990 as Director of Food and Beverage and Quality Assurance for the Disneyland Paris hotels. Prior to joining the Walt Disney World Co., he spent seventeen years in various executive positions with the Marriott Corporation and eight years with Hilton Hotels. Lee is the best-selling author of four books on leadership, management, and world class customer service; Creating Magic…10 Common Sense Leadership Strategies from a Life at Disney is now available in 21 languages. The Customer Rules...The 39 Essential Rules for Delivering Sensational Service is currently available in 15 languages. Time Management Magic…How to Get More Done Every Day Career Magic…How to Stay on Track to Achieve a Stellar Career Lee and his wife Priscilla reside in Orlando, Florida. Lee enjoys teaching leadership, management, and service excellence seminars, traveling, dining out, and most of all spending time with his three grandchildren, Jullian, Margot, and Tristan. For more information go to: www.LeeCockerell.com Productor Ejecutivo y Host: Jafet Santiago Productor: Leroy E. Santiago Luces y Cámaras: James Lynn Edición: Gabriel Ramos / Syrop Studios Una producción de Sparkof Studios para Sparkof TV www.sparkof.com Derechos reservados Sparkof Media LLC y Sparkof Entertainment Group Corp 2023 #entertainment #business #podcast #mickeymouse #disney --- Send in a voice message: https://podcasters.spotify.com/pod/show/jafet-santiago/message

“The whole world is in the mode of we have to control everything, what we do, the money, the people, the situations.” Lee Cockerell Our guest today is Lee Cockerell who is the former Executive Vice President of Operations for the Walt Disney World® Resort. One of Lee's major and lasting legacies was the creation of Disney Great Leader Strategies which was used to train and develop the 7000 leaders at Walt Disney World. Lee has held various executive positions in the hospitality and entertainment business with Hilton Hotels for 8 years and the Marriott Corporation for 17 years before joining Disney in 1990 to open the Disneyland Paris project. He is now dedicating his time to public speaking, authoring a book on leadership, management and service excellence titled, Creating Magic…10 Common Sense Leadership Strategies from a Life at Disney. which is now available in 13 languages and his latest book, The Customer Rules…The 39 Essential Rules for Delivering Sensational Service. Leadership is about learning, unlearning and relearning what is out there, taking in what you were taught but also having the capacity and mind set to make up your own mind in any situation. Every situation is different but the way we handle it tells a lot of who you are and what you want to accomplish in this life. When dealing with people, understand that they come from different backgrounds, have different stress levels and knowing how to balance it. Being professional is knowing what you are doing, learning on how to better it and how you carry yourself. You can catch Lee on his socials: https://www.linkedin.com/in/leecockerell/ https://www.facebook.com/createmagic/ https://www.leecockerell.com/ https://twitter.com/leecockerell?lang=en   Listen to this and so much more in the episode; petermargaritis.com Learn more about your ad choices. Visit megaphone.fm/adchoices

How to end a cleaning client relationship without drama and still remain friends?  Is your client being too picky? Does she want more without paying more? It may be time to have a conversation and go your separate ways. Today's #AskaHouseCleaner sponsor is #SavvyCleaner training and certification for house cleaners and maids. (https://savvycleaner.com/join) And your host today is #AngelaBrown (https://g.page/r/CbMI6YFuLU2GEBI/review) *** END A CLEANING CLIENT RELATIONSHIP CHAPTERS *** 0:00 - Meet Angela Brown, the House Cleaning Guru 0:50 - How do I break up with my cleaning client? 1:12 - Why is my client so picky? 1:43 - My client has changed; what do I do? 2:00 - What do I do if my client wants me to stay longer but won't pay more? 2:22 - How do we part professionally? 2:38 - How to have an honest conversation? 3:08 - If neither party wants drama, is it easier to break up? 3:48 - Do I need to be clear about my expectations? 4:09 - Should I be honest about why we can't work together? *** PROMISED LINKS AND GOOD KARMA RESOURCES *** The Customer Rules: The 39 Essential Rules for Delivering Sensational Service - https://amzn.to/3C6HHC1  Customer Service Training 101: Quick and Easy Techniques That Get Great Results - https://amzn.to/3C2oG3B  Exceptional Service, Exceptional Profit: The Secrets of Building a Five-Star Customer Service Organization - https://amzn.to/3C6mxUy  Chief Customer Officer 2.0: How to Build Your Customer-Driven Growth Engine - https://amzn.to/3PVKmEz  The Ten Principles Behind Great Customer Experiences - https://amzn.to/3vnuBN8 (When available, we use affiliate links and may earn a commission!) *** RATE THIS SHOW ***  https://sotellus.com/r/savvy-cleaner   *** RATE THIS PODCAST ***  https://ratethispodcast.com/askahousecleaner  *** TRAINING & CLEANING CERTIFICATION*** https://savvycleaner.com/join *** MOST REQUESTED LIST OF CLEANING STUFF I USE *** https://www.Amazon.com/shop/AngelaBrown  *** CONNECT WITH ANGELA ON SOCIAL MEDIA *** YouTube: https://www.youtube.com/@AskAngelaBrown Facebook: https://Facebook.com/AskAngelaBrown Twitter: https://Twitter.com/AskAngelaBrown Instagram: https://Instagram.com/AskAngelaBrown Pinterest: https://Pinterest.com/AskAngelaBrown LinkedIn: https://www.linkedin.com/in/AskAngelaBrown TikTok: https://www.tiktok.com/@AskAngelaBrown Store: https://amazon.com/shop/AngelaBrown *** GOT A QUESTION FOR A SHOW? *** Please email it to Angela[at]AskaHouseCleaner.com Voice Mail: Click on the blue button at https://askahousecleaner.com  *** FREE EBOOK – HOW TO START YOUR OWN HOUSE CLEANING COMPANY *** https://amzn.to/3jHk4GL *** PROFESSIONAL HOUSE CLEANERS PRIVATE FACEBOOK GROUP *** https://www.facebook.com/groups/ProfessionalHouseCleaners/ *** VRBO AIRBNB CLEANING FACEBOOK GROUP *** https://www.facebook.com/groups/VRBO.Airbnb.Cleaning/ *** LOOKING FOR A WAY TO GET MORE CLEANING LEADS *** https://housecleaning360.com *** SPONSOR A CLEANER - SAVVY CLEANER SCHOLARSHIP FUND ***  Each year Savvy Cleaner gives away scholarships to the Savvy Cleaner Network, which includes training for house cleaners and maids, group coaching, and 24/7 network support. This trains them in personal protective equipment, chemical safety, cleaning equipment between jobs, how to clean techniques, and more. If you find value in this show and you want to pay it forward, you can sponsor a cleaner here:  Give: https://savvycleaner.com/scholarship-fund Apply - https://savvycleaner.com/scholarship-application *** SPONSORSHIPS & BRANDS ***  We do work with sponsors and brands. If you are interested in working with us and you have a product or service that makes sense for the cleaning industry, here's how to work with us -https://savvycleaner.com/brand-deals *** THIS SHOW WAS SPONSORED IN PART BY *** SAVVY CLEANER - House Cleaner Training and Certification – https://savvycleaner.com VRBO AIRBNB CLEANING – Cleaning tips and strategies for your short-term rental  https://TurnoverCleaningTips.com  FUNNY CLEANING SHIRTS – Incentive and thank-you gifts for house cleaners and maids. https://FunnyCleaningShirts.com  HOARDING WORLD - Helping you change your relationship with stuff https://HoardingWorld.com *** VIDEO CREDITS *** VIDEO/AUDIO EDITING: Kristin O  https://savvycleaner.com/reviews/kristin-o HOST: Angela Brown  https://g.page/r/CbMI6YFuLU2GEBI/review PRODUCER: Savvy Cleaner https://savvycleaner.com

Want a common sense, down-to-earth approach for developing leaders, growing organizations, and creating a profitable consulting or coaching business? Today I'm talking with Lee Cockerell, the former Executive Vice President of Operations for Walt Disney resort and currently a consultant, author, and speaker. He's a great leader, and I promised through this "favorite executive series" that I would use my show to offer insight into the hearts and minds of great leaders so that you can be more effective in creating marketing messages and copy that resonate with them. Lee is not just a great leader; he also turned his leadership success into a highly profitable leadership and management training business, so he's got some best practices on how he stands out in the market and wins clients. In this episode, you'll hear: How Lee evolved as a leader by shedding defensiveness and operating in trust Why you need to create a system to be a person of your word How your influence is felt all the time and why you have to be aware of this impact as a leader Why it's always hard before it's easy Lee helped me see through this interview that we consultants and coaches don't need a lot of theory and the latest and greatest methods and tools to make a difference with our clients. Instead, our pragmatic advice is all that is needed because what we offer our clients isn't rocket science; it's the courage to act on what they already know they need to do. So tune in for easy-to-implement ideas on how to grow your consulting and coaching effectiveness! Where to dive in: [1:30] Hear the quick version of Lee's childhood and why Betsy invited Lee on the podcast. [8:10] Lee talks about why he couldn't develop people until he developed himself and how leaders influence the culture around them. [15:42] Betsy sums up how Lee came to leadership and how he overcame his struggles with trust so he could be a less defensive leader. [20:29] Your impact is felt all the time. Lee talks about why you need to be aware of the perceptions you leave behind and your influence on others. [26:00] Lee shares how time management helps you be a person of your word. Intentions are not enough for good leadership. [30:00] Hear Lee's passion for customer service and why it's critical to your business. [38:42] Lee shares why organizations hire him and opens up about his consulting style. We also dive into why it's always hard before it gets easier. [50:18] Lee shares what he would tell with his 30-year-old self, who was defensive and insecure. [52:04] Tune in for what you need to know before taking a speaking engagement or going into an organization as a consultant. Next steps: Check out Lee's website for resources, books, and how to create magic in your organization: https://www.leecockerell.com/ Download the resource you need to start your consulting or coaching business and refine your message: https://www.betsyjordyn.com/downloads Are you ready to nail your messaging and rock your copy to stand out in the market and attract, impress and convert clients? If so, check out my services: https://www.betsyjordyn.com/services About my guest: Lee Cockerell is the former Executive Vice President of Operations for the Walt Disney World® Resort. "As the Senior Operating Executive for ten years Lee led a team of 40,000 Cast Members and was responsible for the operations of 20 resort hotels, 4 theme parks, 2 water parks, a shopping & entertainment village and the ESPN sports and recreation complex in addition to the ancillary operations which supported the number one vacation destination in the world." One of Lee's major and lasting legacies was the creation of Disney Great Leader Strategies which was used to train and develop the 7000 leaders at Walt Disney World. Lee has held various executive positions in the hospitality and entertainment business with Hilton Hotels for 8 years and the Marriott Corporation for 17 years before joining Disney in 1990 to open the Disneyland Paris project. Lee has served as Chairman of the Board of Heart of Florida United Way, the Board of Trustees for The Culinary Institute of America (CIA), the board of the Production and Operations Management Society and the board of Reptilia a Canadian attractions and entertainment company. In 2005 Governor Bush appointed Lee to the Governor's Commission on Volunteerism and Public Service for the state of Florida where he served as Chairman of the Board. He is now dedicating his time to public speaking, authoring a book on leadership, management and service excellence titled, Creating Magic…10 Common Sense Leadership Strategies from a Life at Disney. which is now available in 13 languages and his latest book, The Customer Rules…The 39 Essential Rules for Delivering Sensational Service. Lee also performs leadership and service excellence workshops and consulting for organizations around the world as well as for the Disney Institute. About me: Betsy Jordyn is a Brand Positioning Strategist that helps consulting and coaching business owners clarify their brand positioning and messaging, create a website presence that positions them as sought-after experts, land clients with ease and integrity, and take their place as thought leaders and influencers in their niche. Her mission is to help consultants and coaches monetize their best-at strengths and authentic passions to make a bigger difference in the world. Check out her brand strategy, messaging, and design services at https://www.betsyjordyn.com Links: Download my one of my free resources to help you accelerate your success: https://www.betsyjordyn.com/downloads Learn more about my brand messaging and positioning services: https://www.betsyjordyn.com/services Schedule a consult call to talk about what you need to do to nail your messaging and rock your copy so you can stand out in the market and attract clients: https://betsyjordyn.as.me/schedule Related Blog, Video or Podcast Episode: The Balanced Way to Achieve Scale and Sale with CEO Mark Johnson (Ep42) Earn Your Seat in the C - Suite with Darden's Chief People & Diversity Officer Sarah King (Ep41) Front-Line To C-Suite | Inside The Heart and Mind of Former Disney COO and Experience Steward Jim MacPhee (Ep40) Five Things You Need To Know About Your Ideal Client (Ep39) Why You Need An Ideal Client Archetype (Ep38)

#47: Lee Cockerell is the former Executive Vice President of Operations for the Walt Disney World® Resort. “As the Senior Operating Executive for ten years Lee led a team of 40,000 Cast Members and was responsible for the operations of 20 resort hotels, 4 theme parks, 2 water parks, a shopping & entertainment village and the ESPN sports and recreation complex in addition to the ancillary operations which supported the number one vacation destination in the world.”One of Lee's major and lasting legacies was the creation of Disney Great Leader Strategies which was used to train and develop the 7000 leaders at Walt Disney World. Lee has held various executive positions in the hospitality and entertainment business with Hilton Hotels for 8 years and the Marriott Corporation for 17 years before joining Disney in 1990 to open the Disneyland Paris project.Lee has served as Chairman of the Board of Heart of Florida United Way, the Board of Trustees for The Culinary Institute of America (CIA), the board of the Production and Operations Management Society and the board of Reptilia a Canadian attractions and entertainment company. In 2005 Governor Bush appointed Lee to the Governor's Commission on Volunteerism and Public Service for the state of Florida where he served as Chairman of the Board.He is now dedicating his time to public speaking, authoring a book on leadership, management and service excellence titled, Creating Magic…10 Common Sense Leadership Strategies from a Life at Disney. which is now available in 13 languages and his latest book, The Customer Rules…The 39 Essential Rules for Delivering Sensational Service. Lee also performs leadership and service excellence workshops and consulting for organizations around the world as well as for the Disney Institute. So many great takeaways! Enjoy the show!

“It's Not Magic That Makes It Work, It's The Way We Work That Makes It Magic.” -Lee Cockerell Being a leader and running a business isn't all about the numbers or even your final product or service. It's about the people and their experiences! Have you ever been unsatisfied with a company's customer service or product? Most likely, we all have! What really makes a company or leader shine and succeed, even in the face of an unhappy customer, is their ability to lead their team to greatness and provide outstanding customer experiences, time after time. But how do you become a great leader while ensuring fantastic experiences for your customers? Rita Richa welcomes Lee Cockerell. Lee is the former Executive Vice President of Operations for the WALT DISNEY WORLD® Resort, to have a magical discussion about how to approach leadership and world-class customer experience the “Disney” way. In this episode, Rita and Lee discuss: -Lee Cockerell's experience working with Disney & His leadership style; the role of empathy, discipline, and trust in leadership -How to maintain a low employee turnover -How to keep your team aligned with the mission and vision of your organization -Lee's biggest challenges as a leader: Crisis management, recessions, & more, oh my! -Incorporating inclusivity and accessibility into the customer experience -How Disney pivoted during the COVID-19 pandemic & How to use technology to adapt to changes in the market Lee recommends these professional development books: -The Effective Executive by Peter Drucker -The 7 Habits of Highly Effective People by Stephen R Covey Lee Cockerell's Best Selling Books: -Creating Magic…10 Common Sense Leadership Strategies from a Life at Disney is now available in 21 languages,  -The Customer Rules...The 39 Essential Rules for Delivering Sensational Service is currently available in 15 languages. -Time Management Magic…How to Get More Done Every Day  -Career Magic…How to Stay on Track to Achieve a Stellar Career Be sure to stick around for the Disney Rapid Fire Questions segment! You won't want to miss Lee's answers! Do you wish to connect with our special guest? Visit his website: www.leecockerell.com Be sure to hear every conversation about making magic in business on Apple Podcasts, Spotify, and Google. Listening on a desktop & can't see the links? Just search for Bippity Boppity Business in your favorite podcast player.

Lee Cockerell retired as the Executive Vice President of Operations for the WALT DISNEY WORLD® Resort in Lake Buena Vista, Florida, a position he held for ten years. His responsibilities encompassed a diverse mix of operations, which included 20 resort hotels with over 24,000 Guest rooms, 4 theme parks, 2 water parks, 5 golf courses, a shopping village & nighttime entertainment complex, the ESPN Sports Complex and the ancillary operations support functions. Lee joined the Disney organization in July 1990 as Director of Food and Beverage and Quality Assurance for the Disneyland Paris hotels. Prior to joining the Walt Disney World Co., he spent seventeen years in various executive positions with the Marriott Corporation and eight years with Hilton Hotels. Lee is the best-selling author of four books on leadership, management and world class customer service: 1) Creating Magic…10 Common Sense Leadership Strategies from a Life at Disney is now available in 21 languages; 2) The Customer Rules...The 39 Essential Rules for Delivering Sensational Service is currently available in 15 languages; 3) Time Management Magic…How to Get More Done Every Day; and 4) Career Magic…How to Stay on Track to Achieve a Stellar Career. Lee and his wife Priscilla reside in Orlando, Florida.  Lee enjoys teaching leadership, management, and service excellence seminars, traveling, dining out and most of all spending time with his three grandchildren, Jullian, Margot, and Tristan.

Lee Cockerell retired as the Executive Vice President of Operations for the WALT DISNEY WORLD® Resort in Lake Buena Vista, Florida, a position he held for ten years.  His responsibilities encompassed a diverse mix of operations, which included 20 resort hotels with over 24,000 Guest rooms, 4 theme parks, 2 water parks, 5 golf courses, a shopping village & nighttime entertainment complex, the ESPN Sports Complex and the ancillary operations support functions.      Lee joined the Disney organization in July 1990 as Director of Food and Beverage and Quality Assurance for the Disneyland Paris hotels.  Prior to joining the Walt Disney World Co., he spent seventeen years in various executive positions with the Marriott Corporation and eight years with Hilton Hotels.   Lee is the best-selling author of four books on leadership, management and world class customer service;    Creating Magic…10 Common Sense Leadership Strategies from a Life at Disney is now available in 21 languages.    The Customer Rules...The 39 Essential Rules for Delivering Sensational Service is currently     available in 15 languages.    Time Management Magic…How to Get More Done Every Day    Career Magic…How to Stay on Track to Achieve a Stellar Career   Lee and his wife Priscilla reside in Orlando, Florida.  Lee enjoys teaching leadership, management and service excellence seminars, traveling, dining out and most of all spending time with his three grandchildren, Jullian, Margot, and Tristan.   Contact Lee: Website Cockerell Academy LinkedIn Facebook Instagram twitter  

During this episode, You, Me, and Your Top Three host, Gregg Garrett, discusses the magic of customer-centricity. Gregg speaks with Lee Cockerell who threaded magic in all customer experiences in the Magic Kingdom, Disney, and who managed some of Disney’s largest resorts and is a student of hospitality. Of course, Lee speaks about his top three from a boss who taught him how to be confident, to a mentor who showed him all the ways of being hospitable, to his grandmother who started him on the journey, and his wife of 52 plus years who kept him on it, and to the former president of Disney who helped him to learn, listen and manage experts. And you have to hear what he has to say about making the schedule of life’s priorities part of your daily routine, all this and more! About Lee Cockerell Lee Cockerell is the former Executive Vice President of Operations for the Walt Disney World® Resort.  “As the Senior Operating Executive for ten years, Lee led a team of 40,000 Cast Members and was responsible for the operations of 20 resort hotels, 4 theme parks, 2 water parks, a shopping and entertainment village, and the ESPN sports and recreation complex in addition to the ancillary operations which supported the number one vacation destination in the world.” One of Lee’s major and lasting legacies was the creation of Disney Great Leader Strategies which was used to train and develop the 7,000 leaders at Walt Disney World. Lee has held various executive positions in the hospitality and entertainment business with Hilton Hotels for 8 years and the Marriott Corporation for 17 years before joining Disney in 1990 to open the Disneyland Paris project. Lee has served as Chairman of the Board of Heart of Florida United Way, the Board of Trustees for The Culinary Institute of America (CIA), the board of the Production and Operations Management Society, and the board of Reptilia a Canadian attractions and entertainment company. In 2005 Governor Bush appointed Lee to the Governor’s Commission on Volunteerism and Public Service for the state of Florida where he served as Chairman of the Board. He is now dedicating his time to public speaking, authoring a book on leadership, management, and service excellence titled, Creating Magic… 10 Common Sense Leadership Strategies from a Life at Disney, which is now available in 13 languages, and his latest book, The Customer Rules… The 39 Essential Rules for Delivering Sensational Service. Lee also performs leadership and service excellence workshops and consulting for organizations around the world as well as for the Disney Institute. Lee has received the following awards: Golden Chain Award for Outstanding leadership and business performance from the Multi-Unit Foodservice Operations Association (MUFSO). Silver Plate Award for Outstanding Operator in the foodservice industry from the International Foodservice Manufacturers Association (IFMA). Excellence in Production Operations Management and Leadership (POMS) from the Productions and Operations. Grandfather of the year from his three grandchildren, Jullian, Margot, and Tristan. Lee and his wife Priscilla live in Orlando, Florida. Show Highlights Segment 1: Overview 1:01      What do customer touchpoints, customer journey, customer experience, customer-centricity mean? 2:07      “The full view of the customer is so easy yet, so complex… what it comes down to is empathy” 3:07      Put the customer in the middle 4:09      Welcome an expert in empathetic thinking: Lee Cockerell 5:43      Lee Cockerell: A boy whose story begins on a farm in Oklahoma Segment 2: The “Top Three” 11:27   Lee’s Top Three begins with his grandmother and a General Manager, Bud Davis, who helped him refocus his attitude 13:46   Diffusing defensiveness by building trust   15:35   Lee’s Top Three continues with Eugene Scanlan from Waldorf Astoria who taught him a lot – “the service itself is what shines, not the individual providing the service” 19:59   Lee’s Top Three expands with his wife of 53 years, who keeps him most in order   22:37   Expanding beyond food and beverage into full park management 23:42   “I didn’t try to be the expert in everything; my philosophy is to hire the experts and let them do their job.”   25:25   Letting go of always being in control and a successful career to thank for it 28:24   “Most people leave leaders, they don’t leave the company.” 29:04   Lee’s Top Three concludes with Judson Green who gave him his shot in Orlando 29:54   “He asked a lot of questions… he knew if you knew what you were talking about or not.” 31:25 “I want to be remembered as a teacher, not a boss because nobody likes a boss, a teacher teaches people.” Segment 3: Transformation & Disruption 32:33   Lessons from Lee: Time Management, Customer Skills and Creating a better culture 37:28   Disney’s take on the customer experience   38:45   “Treat every customer as an individual” Segment 4: Wrapping Up 41:34   One additional lesson from Lee: “Schedule the priorities in your life” 44:24   How to get in touch with Lee Additional Information Contact Lee Cockerell: Lee’s Email Lee’s Twitter Lee’s LinkedIn Lee’s Facebook Contact Gregg Garrett: Gregg’s LinkedIn Gregg’s Twitter Gregg’s Bio Contact CGS Advisors: Website LinkedIn Twitter

Why do clients hover and follow their house cleaners around? How do you handle a helicopter client or a homeowner who micromanages you while cleaning? Automate your business admin tasks and save time with HousecallPro.com/Angela Today's #AskaHouseCleaner sponsors are Savvy Cleaner Training for professional house cleaners and maids. And Housecall Pro. #AngelaBrown #SavvyCleaner *** RATE THIS SHOW *** https://sotellus.com/r/savvy-cleaner *** RATE THIS PODCAST *** https://ratethispodcast.com/askahousecleaner *** TRAINING & CLEANING CERTIFICATION *** https://SavvyCleaner.com/Calendar-of-Courses *** MOST REQUESTED LIST OF CLEANING STUFF I USE *** https://www.Amazon.com/shop/AngelaBrown ***FUNNY CLEANING SHIRTS – DAILY GIVEAWAY*** Enter to Win - https://funnycleaningshirts.com *** MORE VIDEOS ON THIS TOPIC *** How to Acknowledge Customer Concern- and Why You Must - Myra Golden - https://youtu.be/UbbK2rXHJP8 How to Manage Customer Expectations - 11 Excellent Tips - Marketing 360 - https://youtu.be/BPO6_HSdQec How to Set Boundaries with Your Clients - Rachel Adams Lee - https://youtu.be/XbIe0-D3TOc How to Start Changing an Unhealthy Work Environment | Glenn D. Rolfsen | TEDxOslo - TEDx Talks - https://youtu.be/eYLb7WUtYt8 Dealing with Tough Clients Who Tell You What to Do— Role Play ep. 11 - The Futur - https://youtu.be/fiCVUdEFtqc *** GOOD KARMA RESOURCES FROM THIS EPISODE *** These good karma links connect you to Amazon.com and affiliated sites that offer products or services that relate to today’s show. When you click on the links and buy the items you pay the exact same prices or less than if you found the links on your own elsewhere. The difference is that we make a small commission here at the show for sharing these links with you. The Soul-Sourced Entrepreneur: An Unconventional Success Plan for the Highly Creative - https://amzn.to/2MlRZHu Customer Centered Selling - https://amzn.to/3pOmxQP Ignore Your Customers (and They'll Go Away) - https://amzn.to/3hEo60E The Cult of the Customer - https://amzn.to/355pepf The Customer Rules: The 39 Essential Rules for Delivering Sensational Service - https://amzn.to/3b09OGx *** CONNECT WITH ANGELA ON SOCIAL MEDIA *** LinkedIn: https://www.linkedin.com/in/savvycleaner/ Facebook: https://Facebook.com/SavvyCleaner Twitter: https://Twitter.com/SavvyCleane Instagram: https://Instagram.com/SavvyCleaner Pinterest: https://Pinterest.com/SavvyCleaner *** GOT A QUESTION FOR A SHOW? *** Email it to Angela[at]AskaHouseCleaner.com Voice Mail: Click on the blue button at https://askahousecleaner.com *** FREE EBOOK – HOW TO START YOUR OWN HOUSE CLEANING COMPANY *** http://amzn.to/2xUAF3Z *** PROFESSIONAL HOUSE CLEANERS PRIVATE FACEBOOK GROUP *** https://www.facebook.com/groups/ProfessionalHouseCleaners/ *** VRBO AIRBNB CLEANING FACEBOOK GROUP *** https://www.facebook.com/groups/VRBO.Airbnb.Cleaning/ *** LOOKING FOR WAY TO GET MORE CLEANING LEADS *** https://housecleaning360.com *** WHAT IS ASK A HOUSE CLEANER? *** Ask a House Cleaner is a daily show where you get to ask your house cleaning questions and we provide answers. Learn how to clean. How to start a cleaning business. Marketing and advertising tips for your cleaning service. How to find top quality house cleaners, housekeepers, and maids. Employee motivation tactics. Strategies to boost your cleaning clientele. And cleaning company expansion help. Our host, Angela Brown, ran and managed one of the largest independently owned cleaning companies in the Southeast for 25-years. She’s the CEO, and founder of Savvy Cleaner Training for House Cleaners and Maids. *** SPONSORSHIPS & BRANDS *** We do work with sponsors and brands. If you are interested in working with us and you have a product or service that is cohesive to the cleaning industry read this: https://savvycleaner.com/product-review *** THIS SHOW WAS SPONSORED BY *** SAVVY CLEANER - House Cleaner Training and Certification – https://savvycleaner.com MY CLEANING CONNECTION – Your hub for all things cleaning – https://mycleaningconnection.com SAVVY PERKS – Employee Benefits for Small Business Owners – https://savvyperks.com VRBO AIRBNB CLEANING – Cleaning tips and strategies for your short-term rental https://TurnoverCleaningTips.com *** VIDEO CREDITS *** VIDEO/AUDIO EDITING: Kristin O https://savvycleaner.com/reviews/kristin-o POST PRODUCTION: Amber O https://savvycleaner.com/reviews/amber-o HOST: Angela Brown https://savvycleaner.com/reviews/angela-brown PRODUCER: Savvy Cleaner https://savvycleaner.com

Will the same person be cleaning my house, or will you send a different house cleaner every time? A solo house cleaner can only do so much so what happens when a customer is resistant to change? How do you soothe your client's concerns while you grow and scale your cleaning business? Today's #AskaHouseCleaner sponsor is Savvy Cleaner Training for professional house cleaners and maids. #AngelaBrown #SavvyCleaner *** RATE THIS SHOW *** https://sotellus.com/r/savvy-cleaner *** RATE THIS PODCAST *** https://ratethispodcast.com/askahousecleaner *** FAST TRACK TO CLEANING SUCCESS *** https://SavvyCleaner.com/Calendar-of-Courses *** MOST REQUESTED LIST OF CLEANING STUFF I USE *** https://www.Amazon.com/shop/AngelaBrown ***FUNNY CLEANING SHIRTS – DAILY GIVEAWAY*** Enter to Win - https://funnycleaningshirts.com *** MORE VIDEOS ON THIS TOPIC *** Managing Client Expectations - Jasmine Star - https://youtu.be/OAYyEBOgmm8 How to Manage Customer Expectations - 11 Excellent Tips - Marketing 360 - https://youtu.be/BPO6_HSdQec How to Set Client Expectations and Eliminate Confusion - Nathan Allotey - https://youtu.be/GssK4KKVDGM The power of transparency: Mykola Latansky at TEDxChennai - TEDx Talks - https://youtu.be/mymabIlglWg Creating Reciprocal Value Through Transparency - re:Work with Google - https://youtu.be/yXcUm14yY5k *** GOOD KARMA RESOURCES FROM THIS EPISODE *** These good karma links connect you to Amazon.com and affiliated sites that offer products or services that relate to today’s show. When you click on the links and buy the items you pay the exact same prices or less than if you found the links on your own elsewhere. The difference is that we make a small commission here at the show for sharing these links with you. Powerful Phrases for Effective Customer Service: Over 700 Ready-to-Use Phrases and Scripts That Really Get Results - http://amzn.to/2ho3Ndc Customer Service Training 101: Quick and Easy Techniques That Get Great Results - http://amzn.to/2hfnhNm The Customer Rules: The 39 Essential Rules for Delivering Sensational Service - http://amzn.to/2zvChPM Permission To Succeed - http://amzn.to/2xN2VlS 4 Essential Keys to Effective Communication in Love, Life, Work--Anywhere! - https://amzn.to/2VbQVYE *** CONNECT WITH ANGELA ON SOCIAL MEDIA *** LinkedIn: https://www.linkedin.com/in/savvycleaner/ Facebook: https://Facebook.com/SavvyCleaner Twitter: https://Twitter.com/SavvyCleane Instagram: https://Instagram.com/SavvyCleaner Pinterest: https://Pinterest.com/SavvyCleaner *** GOT A QUESTION FOR A SHOW? *** Email it to Angela[at]AskaHouseCleaner.com Voice Mail: Click on the blue button at https://askahousecleaner.com *** FREE EBOOK – HOW TO START YOUR OWN HOUSE CLEANING COMPANY *** http://amzn.to/2xUAF3Z *** PROFESSIONAL HOUSE CLEANERS PRIVATE FACEBOOK GROUP *** https://www.facebook.com/groups/ProfessionalHouseCleaners/ *** VRBO AIRBNB CLEANING FACEBOOK GROUP *** https://www.facebook.com/groups/VRBO.Airbnb.Cleaning/ *** LOOKING FOR WAY TO GET MORE CLEANING LEADS *** https://housecleaning360.com *** WHAT IS ASK A HOUSE CLEANER? *** Ask a House Cleaner is a daily show where you get to ask your house cleaning questions and we provide answers. Learn how to clean. How to start a cleaning business. Marketing and advertising tips for your cleaning service. How to find top quality house cleaners, housekeepers, and maids. Employee motivation tactics. Strategies to boost your cleaning clientele. And cleaning company expansion help. Our host, Angela Brown, ran and managed one of the largest independently owned cleaning companies in the Southeast for 25-years. She’s the CEO, and founder of Savvy Cleaner Training for House Cleaners and Maids. *** SPONSORSHIPS & BRANDS *** We do work with sponsors and brands. If you are interested in working with us and you have a product or service that is cohesive to the cleaning industry read this: https://savvycleaner.com/product-review *** THIS SHOW WAS SPONSORED BY *** SAVVY CLEANER - House Cleaner Training and Certification – https://savvycleaner.com MY CLEANING CONNECTION – Your hub for all things cleaning – https://mycleaningconnection.com SAVVY PERKS – Employee Benefits for Small Business Owners – https://savvyperks.com VRBO AIRBNB CLEANING – Cleaning tips and strategies for your short-term rental https://TurnoverCleaningTips.com *** VIDEO CREDITS *** VIDEO/AUDIO EDITING: Kristin O https://savvycleaner.com/reviews/kristin-o POST PRODUCTION: Amber O https://savvycleaner.com/reviews/amber-o HOST: Angela Brown https://savvycleaner.com/reviews/angela-brown PRODUCER: Savvy Cleaner https://savvycleaner.co

Do you know how to handle recleans for house cleaning? How do house cleaners prevent callbacks from homeowners? Customer satisfaction is the key to success in your maid service business. And you can empower your employees with profit sharing and extra training for maids. Let's create a system around recleans to prevent house cleaners being called back. Today’s #AskaHouseCleaner sponsor is Savvy Cleaner Training for house cleaners and maids. #AngelaBrown #SavvyCleaner *** RATE THIS SHOW *** https://sotellus.com/r/savvy-cleaner *** RATE THIS PODCAST *** https://ratethispodcast.com/askahousecleaner *** FAST TRACK TO CLEANING SUCCESS *** https://SavvyCleaner.com/Calendar-of-Courses *** MOST REQUESTED LIST OF CLEANING STUFF I USE *** https://www.Amazon.com/shop/AngelaBrown *** MORE VIDEOS ON THIS TOPIC *** 10 Ways to Motivate Employees - Victory Photo Studio - https://youtu.be/_GiuysFb-iY HR Management: Compensation & Incentives - IUSoutheast - https://youtu.be/vRTPeQZfp_A Four Questions to Help You Manage Poor Performance - DrTashaEurich - https://youtu.be/S6HcMJDWCeo Creating Customer Satisfaction - SkillPath - https://youtu.be/PFsMOGMCgWA Customer Service Vs. Customer Experience - Valuetainment - https://youtu.be/bL_D-qyva0c *** GOOD KARMA RESOURCES FROM THIS EPISODE *** These good karma links connect you to Amazon.com and affiliated sites that offer products or services that relate to today’s show. When you click on the links and buy the items you pay the exact same prices or less than if you found the links on your own elsewhere. The difference is that we make a small commission here at the show for sharing these links with you. So, you create good karma by supporting 8 families who work on this show. Extra Mile: 500 Customer Service Tips for Success - https://amzn.to/3g3nxw7 The Customer Rules: The 39 Essential Rules for Delivering Sensational Service - https://amzn.to/3fZZTRh Revolutionize Teamwork: How to Create and Lead Accountable Teams - https://amzn.to/2LC8hIy Employee Training & Development (Irwin Management) - https://amzn.to/3g0MNmR Powerful Phrases for Effective Customer Service - https://amzn.to/2ZrfCmL *** CONNECT WITH ANGELA ON SOCIAL MEDIA *** LinkedIn: https://www.linkedin.com/in/savvycleaner/ Facebook: https://Facebook.com/SavvyCleaner Twitter: https://Twitter.com/SavvyCleane Instagram: https://Instagram.com/SavvyCleaner Pinterest: https://Pinterest.com/SavvyCleaner *** GOT A QUESTION FOR A SHOW? *** Email it to Angela[at]AskaHouseCleaner.com Voice Mail: Click on the blue button at https://askahousecleaner.com *** HOUSE CLEANING TIPS VAULT *** (DELIVERED VIA EMAIL) - https://savvycleaner.com/tips *** FREE EBOOK – HOW TO START YOUR OWN HOUSE CLEANING COMPANY *** http://amzn.to/2xUAF3Z *** PROFESSIONAL HOUSE CLEANERS PRIVATE FACEBOOK GROUP *** https://www.facebook.com/groups/ProfessionalHouseCleaners/ *** VRBO AIRBNB CLEANING FACEBOOK GROUP *** https://www.facebook.com/groups/VRBO.Airbnb.Cleaning/ *** LOOKING FOR WAY TO GET MORE CLEANING LEADS *** https://housecleaning360.com *** WHAT IS ASK A HOUSE CLEANER? *** Ask a House Cleaner is a daily show where you get to ask your house cleaning questions and we provide answers. Learn how to clean. How to start a cleaning business. Marketing and Advertising tips for your cleaning service. How to find top quality house cleaners, housekeepers, and maids. Employee motivation tactics. Strategies to boost your cleaning clientele. Cleaning company expansion help. Time-saving Hacks for DIY cleaners and more. Hosted by Angela Brown, 25-year house cleaning expert and founder of Savvy Cleaner Training for House Cleaners and Maids. *** SPONSORSHIPS & BRANDS *** We do work with sponsors and brands. If you are interested in working with us and you have a product or service that is cohesive to the cleaning industry read this: https://savvycleaner.com/product-review *** THIS SHOW WAS SPONSORED BY *** SAVVY CLEANER - House Cleaner Training and Certification – https://savvycleaner.com MY CLEANING CONNECTION – Your hub for all things cleaning – https://mycleaningconnection.com HOUSECLEANING360.COM – Connecting House Cleaners with Homeowners – https://housecleaning360.com SAVVY PERKS – Employee Benefits for Small Business Owners – https://savvyperks.com VRBO AIRBNB CLEANING – Cleaning tips and strategies for your short-term rental https://TurnoverCleaningTips.com *** VIDEO CREDITS *** VIDEO/AUDIO EDITING: Kristin O https://savvycleaner.com/reviews/kristin-o POST PRODUCTION: Amber O https://savvycleaner.com/reviews/amber-o HOST: Angela Brown https://savvycleaner.com/reviews/angela-brown PRODUCER: Savvy Cleaner https://savvycleaner.com

How to Encourage Ratings and Reviews for your house cleaning business is on tap at today's #Askahousecleaner If you wonder how to get Google reviews for your business, you are in the right place. Google, Facebook, and Yelp offer ways for professional house cleaners to receive customer feedback. Using online reviews as a marketing strategy has never been easier. Today's sponsors are Savvy Cleaner Training for house cleaners and maids. And HouseCleaning360 (A hub that partners housekeepers and homeowners.) #SavvyCleaner, #AngelaBrown *** CALENDAR OF EVENTS FOR HOUSE CLEANING TRAINING *** https://SavvyCleaner.com/Calendar-of-Courses *** MOST REQUESTED LIST OF CLEANING STUFF I USE *** https://www.Amazon.com/shop/AngelaBrown *** MORE VIDEOS ON THIS TOPIC *** How to Get Google Reviews For My Business - Wes McDowell - https://youtu.be/0W5q1X42y44 Top Ten Ways To Get More Customer Feedback - Whiteboard Friday- Moz - https://youtu.be/kTd8yE2Nvw4 How to Ask for Reviews or Testimonials - Andrew Davis - https://youtu.be/Gb6X9b85WHA How to Get Reviews on Yelp 2020 - Carrasco Consulting - Yelp Advertising Partner – https://youtu.be/cXUP-mRO-6c How to Get Higher Google Rankings in 2020 [New Checklist] - Brian Dean - https://youtu.be/aZCIbskIFkk   *** GOOD KARMA RESOURCES FROM THIS EPISODE *** These good karma links connect you to Amazon.com and affiliated sites that offer products or services that relate to today’s show. When you click on the links and buy the items you pay the exact same prices or less than if you found the links on your own elsewhere. The difference is that we make a small commission here at the show for sharing these links with you. So, you create good karma by supporting 8 families who work on this show. The Lean Product Playbook: How to Innovate with Minimum Viable Products and Rapid Customer Feedback - https://amzn.to/2Ig7sU4 Thanks for the Feedback: The Science and Art of Receiving Feedback Well - https://amzn.to/2TzX7rq The Customer Rules: The 39 Essential Rules for Delivering Sensational Service - https://amzn.to/2TtC2yU Building a StoryBrand: Clarify Your Message So Customers Will Listen - https://amzn.to/2Icqg6T Rock Your Network Marketing Business: How to Become a Network Marketing Rock Star - https://amzn.to/32LxTKZ Social Media Marketing Workbook: How to Use Social Media for Business (2020 Updated Edition) - https://amzn.to/2TiQIls *** CONNECT WITH ANGELA ON SOCIAL MEDIA *** LinkedIn: https://www.linkedin.com/in/savvycleaner/ Facebook: https://Facebook.com/SavvyCleaner Twitter: https://Twitter.com/SavvyCleane Instagram: https://Instagram.com/SavvyCleaner Pinterest: https://Pinterest.com/SavvyCleaner *** GOT A QUESTION FOR A SHOW? *** Email it to Angela[at]AskaHouseCleaner.com Voice Mail: Click on the blue button at https://askahousecleaner.com *** HOUSE CLEANING TIPS VAULT *** (DELIVERED VIA EMAIL) - https://savvycleaner.com/tips *** FREE EBOOK – HOW TO START YOUR OWN HOUSE CLEANING COMPANY *** http://amzn.to/2xUAF3Z *** PROFESSIONAL HOUSE CLEANERS PRIVATE FACEBOOK GROUP *** https://www.facebook.com/groups/ProfessionalHouseCleaners/ *** VRBO AIRBNB CLEANING FACEBOOK GROUP *** https://www.facebook.com/groups/VRBO.Airbnb.Cleaning/ *** LOOKING FOR WAY TO GET MORE CLEANING LEADS *** https://housecleaning360.com *** WHAT IS ASK A HOUSE CLEANER? *** Ask a House Cleaner is a daily show where you get to ask your house cleaning questions and we provide answers. Learn how to clean. How to start a cleaning business. Marketing and Advertising tips for your cleaning service. How to find top quality house cleaners, housekeepers, and maids. Employee motivation tactics. Strategies to boost your cleaning clientele. Cleaning company expansion help. Time-saving Hacks for DIY cleaners and more. Hosted by Angela Brown, 25-year house cleaning expert and founder of Savvy Cleaner Training for House Cleaners and Maids. *** SPONSORSHIPS & BRANDS *** We do work with sponsors and brands. If you are interested in working with us and you have a product or service that is cohesive to the cleaning industry read this: https://savvycleaner.com/product-review *** THIS SHOW WAS SPONSORED BY *** SAVVY CLEANER - House Cleaner Training and Certification – https://savvycleaner.com MY CLEANING CONNECTION – Your hub for all things cleaning – https://mycleaningconnection.com HOUSECLEANING360.COM – Connecting House Cleaners with Homeowners – https://housecleaning360.com SAVVY PERKS – Employee Benefits for Small Business Owners – https://savvyperks.com VRBO AIRBNB CLEANING – Cleaning tips and strategies for your short-term rental https://TurnoverCleaningTips.com *** VIDEO CREDITS *** VIDEO/AUDIO EDITING: Kristin O https://savvycleaner.com/reviews/kristin-o HOST: Angela Brown https://savvycleaner.com/reviews/angela-brown PRODUCER: Savvy Cleaner https://savvycleaner.com

Today's interview is with Doug Richard made famous in the UK for being one of the first Dragons on the BBC series, Dragon's Den. More recently Doug started the School for Startups in 2008 to provide accelerated instruction to entrepreneurs and it has grown into a world leader in delivering targeted programs that teach people how to start and run better businesses. One of their flagship programmes is their School for Creative Start Ups and it is on the back of this that Doug recently published a book: How to Start a Creative Business: the jargon-free guide for creative entrepreneurs which aims to teach creative people how to turn their creative hobbies and skills into sustainable businesses. He joins us today to tell us a little more about the book and why he wrote it. This interviews follows on the back of last week's interview: The Customer Rules: The 39 Essential Rules for Delivering Sensational Service and is number fifty-two in the series of interviews with authors and business leaders that are doing great things and helping businesses innovate, become more social and deliver better service.

Today's interview is with Lee Cockerell, who has had a hugely successful career working for Hilton Hotels, Marriott Hotels and Resorts and The Walt Disney Company. Lee now runs his own company to share what he has learned over his career and joins us today to talk about his 2nd and new book: The Customer Rules: The 39 Essential Rules for Delivering Sensational Service. This interviews follows on the back of last week's interview: Customer service and customer loyalty can be improved by using decision science – Interview with Phil Barden and is number fifty-one in the series of interviews with authors and business leaders that are doing great things and helping businesses innovate, become more social and deliver better service.

https://housecallpro.com/Angela to automate your house cleaning business. Rules and guidelines can streamline your turnover service. Maids and housekeepers need rules and guidelines so things don't get crazy in their cleaning business. Angela Brown, The House Cleaning Guru says every maid service has scheduling issues and cancellations. Know your rules and guidelines and share them with your customers and employees and Airbnb hosts. Today's Vacation Rental Mailbag keeps everyone playing on the same page. Our #AskaHousecleaner sponsors are #SavvyCleaner (Training for your maid service.) And #HousecallPro   *** COMPLETE SHOW NOTES FOR THIS EPISODE *** https://AskaHouseCleaner.com/rules-and-guidelines  *** MOST REQUESTED LIST OF CLEANING STUFF I USE *** https://www.Amazon.com/shop/AngelaBrown *** MORE VIDEOS ON THIS TOPIC *** Sample Contract for House Cleaning - Angela Brown - https://youtu.be/bKT5EYjqhNs Driving Rules for House Cleaners and Maids - Angela Brown - https://youtu.be/ElxlAhM3H8o House/Home cleaning training videos for starting a cleaning business - Rags Riches - https://youtu.be/BaET4T6-oGw Basic Clean - What House Cleaning Chores Should I https://youtu.be/pc07KKR2CTU Include? - Angela Brown - https://youtu.be/pc07KKR2CTU 10 Secrets to Hiring a House Cleaning Service - Clean My Space - https://youtu.be/gR4BiOBJfEc *** GOOD KARMA RESOURCES FROM THIS EPISODE *** These good karma links connect you to Amazon.com and affiliated sites that offer products or services that relate to today’s show. When you click on the links and buy the items you pay the exact same prices or less than if you found the links on your own elsewhere. The difference is that we make a small commission here at the show for sharing these links with you. So, you create good karma by supporting 5 families who work on this show. And when you go to sell something the good karma will make its way back and people will buy from you. Boundaries Updated and Expanded Edition: When to Say Yes, How to Say No to Take Control of Your Life - https://amzn.to/2RAQDY2 Boundaries for Leaders: Results, Relationships, and Being Ridiculously in Charge - https://amzn.to/2RxVeKC The Customer Rules: The 39 Essential Rules for Delivering Sensational Service - https://amzn.to/2RzH63h The Service Culture Handbook: A Step-by-Step Guide to Getting Your Employees Obsessed with Customer Service - https://amzn.to/2X2YA9p Be Our Guest: Revised and Updated Edition: Perfecting the Art of Customer Service - https://amzn.to/2YeNIqr *** OTHER WAYS TO ENJOY THIS SHOW *** ITUNES - http://apple.co/2xhxnoj STITCHER - http://bit.ly/2fcm5JM SOUNDCLOUD - http://bit.ly/2xpRgLH GOOGLE PLAY - http://bit.ly/2fdkQd7 YOUTUBE - https://goo.gl/UCs92v *** GOT A QUESTION FOR A SHOW? *** Email it to Angela[at]AskaHouseCleaner.com Voice Mail: Click on the blue button at https://askahousecleaner.com *** HOUSE CLEANING TIPS VAULT *** (DELIVERED VIA EMAIL) - https://savvycleaner.com/tips *** FREE EBOOK – HOW TO START YOUR OWN HOUSE CLEANING COMPANY *** http://amzn.to/2xUAF3Z *** PROFESSIONAL HOUSE CLEANERS PRIVATE FACEBOOK GROUP *** https://www.facebook.com/groups/ProfessionalHouseCleaners/ *** VRBO AIRBNB CLEANING FACEBOOK GROUP *** https://www.facebook.com/groups/VRBO.Airbnb.Cleaning/ *** LOOKING FOR WAY TO GET MORE CLEANING LEADS *** https://housecleaning360.com *** WHAT IS ASK A HOUSE CLEANER? *** Ask a House Cleaner is a daily show where you get to ask your house cleaning questions and we provide answers. Learn how to clean. How to start a cleaning business. Marketing and Advertising tips for your cleaning service. How to find top quality house cleaners, housekeepers, and maids. Employee motivation tactics. Strategies to boost your cleaning clientele. Cleaning company expansion help. Time-saving Hacks for DIY cleaners and more. Hosted by Angela Brown, 25-year house cleaning expert and founder of Savvy Cleaner Training for House Cleaners and Maids. *** SPONSORSHIPS & BRANDS *** We do work with sponsors and brands. If you are interested in working with us and you have a product or service that is cohesive to the cleaning industry read this: https://savvycleaner.com/product-review *** THIS SHOW WAS SPONSORED BY *** SAVVY CLEANER - House Cleaner Training and Certification – https://savvycleaner.com MY CLEANING CONNECTION – Your hub for all things cleaning – https://mycleaningconnection.com HOUSECLEANING360.COM – Connecting House Cleaners with Homeowners – https://housecleaning360.com SAVVY PERKS – Employee Benefits for Small Business Owners – https://savvyperks.com VRBO AIRBNB CLEANING – Cleaning tips and strategies for your short-term rental https://TurnoverCleaningTips.com

Need fixes for broken appliances? We've got you covered in today's #AskaHouseCleaner Vacation Rental Mailbag. #Airbnb hosts ask about a broken dishwasher and alternate solutions. Angela Brown, The House Cleaning Guru suggests a meal credit or paper plates. Prepare for the worst-case scenario and provide a list of What Ifs. What if we have a broken washing machine? And then provide the number for a laundry service. And if you have a broken oven, suggest a toaster oven in the bottom cupboard or the microwave. Make it clear you offer no refunds for broken appliances. And then prevent guest disappointment with backups for customer satisfaction. Today's sponsors are Savvy Cleaner (Training and certification for house cleaners and maids.) And the community at Turnover Cleaning Tips. #VacationRental *** COME JOIN THE COMMUNITY *** https://turnovercleaningtips.com/community   *** MORE VIDEOS ON THIS TOPIC *** Vacation Rental What's Under Your Kitchen Sink? - https://youtu.be/xA9Q9mwvl-Y How to Keep OUT Unwanted Airbnb Guests - https://youtu.be/hdUN2sBfuE4 Renting your place on Airbnb: a 15min how-to guide of expert rent tips and host tricks - https://youtu.be/ug_3xkzt98A The Ten Items You Should Absolutely Provide Airbnb Guests - https://youtu.be/mQYVJcqr9I0 5 Superhost Ways to Prepare for an Airbnb Guest - https://youtu.be/yHAWS2D2d1M *** RESOURCES FROM THIS EPISODE *** What Customers Crave: How to Create Relevant and Memorable Experiences at Every Touchpoint - https://amzn.to/2I6NYUV Be Your Customer's Hero: Real-World Tips & Techniques for the Service Front Lines - https://amzn.to/2E5TTWn Exceptional Service, Exceptional Profit: The Secrets of Building a Five-Star Customer Service Organization - https://amzn.to/2I7kXZa Delight Your Customers: 7 Simple Ways to Raise Your Customer Service from Ordinary to Extraordinary - https://amzn.to/2GCUqk9 The Customer Rules: The 39 Essential Rules for Delivering Sensational Service - https://amzn.to/2ByXgmV We are a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for us to earn fees by linking to Amazon.com and affiliated sites.   *** OTHER WAYS TO ENJOY THIS SHOW *** ITUNES - http://apple.co/2xhxnoj STITCHER - http://bit.ly/2fcm5JM SOUNDCLOUD - http://bit.ly/2xpRgLH GOOGLE PLAY - http://bit.ly/2fdkQd7 YOUTUBE - https://goo.gl/UCs92v *** GOT A QUESTION FOR A SHOW? *** Email it to Angela[at]AskaHouseCleaner.com Voice Mail: Click on the blue button at https://askahousecleaner.com *** HOUSE CLEANING TIPS VAULT *** (DELIVERED VIA EMAIL) - https://savvycleaner.com/tips *** FREE EBOOK – HOW TO START YOUR OWN HOUSE CLEANING COMPANY *** http://amzn.to/2xUAF3Z *** PROFESSIONAL HOUSE CLEANERS PRIVATE FACEBOOK GROUP *** https://www.facebook.com/groups/ProfessionalHouseCleaners/ *** VRBO AIRBNB CLEANING FACEBOOK GROUP *** https://www.facebook.com/groups/VRBO.Airbnb.Cleaning/ *** LOOKING FOR WAY TO GET MORE CLEANING LEADS *** https://housecleaning360.com *** FOLLOW ANGELA BROWN ON SOCIAL MEDIA *** https://Facebook.com/SavvyCleaner https://Twitter.com/SavvyCleaner https://Instagram.com/SavvyCleaner https://Pinterest.com/SavvyCleaner https://Linkedin.com/in/SavvyCleaner *** WHAT IS ASK A HOUSE CLEANER? *** Ask a House Cleaner is a daily show where you get to ask your house cleaning questions and we provide answers. Learn how to clean. How to start a cleaning business. Marketing and Advertising tips for your cleaning service. How to find top quality house cleaners, housekeepers, and maids. Employee motivation tactics. Strategies to boost your cleaning clientele. Cleaning company expansion help. Time-saving Hacks for DIY cleaners and more. Hosted by Angela Brown, 25-year house cleaning expert and founder of Savvy Cleaner Training for House Cleaners and Maids. *** SPONSORSHIPS & BRANDS *** We do work with sponsors and brands. If you are interested in working with us and you have a product or service that is cohesive to the cleaning industry read this: https://savvycleaner.com/product-review *** THIS SHOW WAS SPONSORED BY *** SAVVY CLEANER - House Cleaner Training and Certification – https://savvycleaner.com MY CLEANING CONNECTION – Your hub for all things cleaning – https://mycleaningconnection.com HOUSECLEANING360.COM – Connecting House Cleaners with Homeowners – https://housecleaning360.com SAVVY PERKS – Employee Benefits for Small Business Owners – https://savvyperks.com VRBO AIRBNB CLEANING – Cleaning tips and strategies for your short-term rental https://TurnoverCleaningTips.com

How to use the house cleaner mulligan to get more referrals is a house cleaning FAQ. Angela Brown, The House Cleaning Guru says play the mulligan game every week. This is when you exceed customer expectations and go the extra mile in your housecleaning. The customer says clean my space, but they only pay the maid service for so much time. So, when you have a chance to do a #mulligan it's like doing a good deed beyond your housekeeper salary. And we know excellent #CustomerService makes customers talk. Word of mouth referrals is the result and the house cleaner mulligan is the way to get those referrals. Today's #AskaHouseCleaner sponsors are Savvy Cleaner. (Training and certification for house cleaners and maids.) And Savvy Perks (a way for you to give a mulligan to your cleaning team.) *** COMPLETE SHOW NOTES FOR THIS EPISODE *** https://askahousecleaner.com/mulligan *** MORE VIDEOS ON THIS TOPIC *** Going The Extra Mile | Doing More Than Required - Rafael Eliassen - https://youtu.be/Kq8UZrr3kCs Going the Extra Mile for You - Access Bank - https://youtu.be/Zgun38esMzo ExtraMile Extras Cashier Training Video - Chevron with Techron - https://youtu.be/EXf3CRsMWiQ Customer Service Expert: How to Provide a Better Customer Experience - Shep Hyken - https://youtu.be/uQWoeD-ufXU Customer Service. Make the difference - Planet Booking - https://youtu.be/0jgI93fXzs *** RESOURCES FROM THIS EPISODE *** Extra Mile: 500 Customer Service Tips for Success: Tools to Attract, Satisfy, & Retain Even the Most Difficult Customer - https://amzn.to/2RiFQE0 It's Never Crowded Along the Extra Mile: 10 Secrets for Success and Inner Peace - https://amzn.to/2V5Yv55 Mile 2: 31 Extra Mile Secrets For An Extraordinary Life - https://amzn.to/2R9EsDR The Service Culture Handbook: A Step-by-Step Guide to Getting Your Employees Obsessed with Customer Service - https://amzn.to/2BAEZ82 The Customer Rules: The 39 Essential Rules for Delivering Sensational Service - https://amzn.to/2LzBnHR We are a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for us to earn fees by linking to Amazon.com and affiliated sites. *** OTHER WAYS TO ENJOY THIS SHOW *** ITUNES - http://apple.co/2xhxnoj STITCHER - http://bit.ly/2fcm5JM SOUNDCLOUD - http://bit.ly/2xpRgLH GOOGLE PLAY - http://bit.ly/2fdkQd7 YOUTUBE - https://goo.gl/UCs92v *** GOT A QUESTION FOR A SHOW? *** Email it to Angela[at]AskaHouseCleaner.com Voice Mail: Click on the blue button at https://askahousecleaner.com *** HOUSE CLEANING TIPS VAULT *** (DELIVERED VIA EMAIL) - https://savvycleaner.com/tips *** FREE EBOOK – HOW TO START YOUR OWN HOUSE CLEANING COMPANY *** http://amzn.to/2xUAF3Z *** PROFESSIONAL HOUSE CLEANERS PRIVATE FACEBOOK GROUP *** https://www.facebook.com/groups/ProfessionalHouseCleaners/ *** VRBO AIRBNB CLEANING FACEBOOK GROUP *** https://www.facebook.com/groups/VRBO.Airbnb.Cleaning/ *** LOOKING FOR WAY TO GET MORE CLEANING LEADS *** https://housecleaning360.com *** FOLLOW ANGELA BROWN ON SOCIAL MEDIA *** https://Facebook.com/SavvyCleaner https://Twitter.com/SavvyCleaner https://Instagram.com/SavvyCleaner https://Pinterest.com/SavvyCleaner https://Linkedin.com/in/SavvyCleaner *** WHAT IS ASK A HOUSE CLEANER? *** Ask a House Cleaner is a daily show where you get to ask your house cleaning questions and we provide answers. Learn how to clean. How to start a cleaning business. Marketing and Advertising tips for your cleaning service. How to find top quality house cleaners, housekeepers, and maids. Employee motivation tactics. Strategies to boost your cleaning clientele. Cleaning company expansion help. Time-saving Hacks for DIY cleaners and more. Hosted by Angela Brown, 25-year house cleaning expert and founder of Savvy Cleaner Training for House Cleaners and Maids. *** SPONSORSHIPS & BRANDS *** We do work with sponsors and brands. If you are interested in working with us and you have a product or service that is cohesive to the cleaning industry reach out to our promotional department info[at]AskaHouseCleaner.com *** THIS SHOW WAS SPONSORED BY *** SAVVY CLEANER - House Cleaner Training and Certification – https://savvycleaner.com MY CLEANING CONNECTION – Your hub for all things cleaning – https://mycleaningconnection.com HOUSECLEANING360.COM – Connecting House Cleaners with Homeowners – https://housecleaning360.com SAVVY PERKS – Employee Benefits for Small Business Owners – https://savvyperks.com VRBO AIRBNB CLEANING – Cleaning tips and strategies for your short-term rental https://TurnoverCleaningTips.com

Lee Cockerell is the former Executive Vice President of Operations for the Walt Disney World® Resort. “As the Senior Operating Executive for ten years Lee led a team of 40,000 Cast Members and was responsible for the operations of 20 resort hotels, 4 theme parks, 2 water parks, a shopping & entertainment village and the ESPN sports and recreation complex in addition to the ancillary operations which supported the number one vacation destination in the world.” Lee has served as Chairman of the Board of Heart of Florida United Way, the Board of Trustees for The Culinary Institute of America (CIA), the board of the Production and Operations Management Society and the board of Reptilia a Canadian attractions and entertainment company. In 2005 Governor Bush appointed Lee to the Governor’s Commission on Volunteerism and Public Service for the state of Florida where he served as Chairman of the Board. He is now dedicating his time to public speaking, authoring a book on leadership, management and service excellence titled, Creating Magic…10 Common Sense Leadership Strategies from a Life at Disney. which is now available in 13 languages and his latest book, The Customer Rules…The 39 Essential Rules for Delivering Sensational Service. Lee also performs leadership and service excellence workshops and consulting for organizations around the world as well as for the Disney Institute.

Lee Cockerell knows how to tell a great story. Spending most of his life looking for the stellar prime examples of customer service and establishing the mindset in companies like Hilton, Marriott or Walt Disney, Cockerell is an inspiring speaker, author, media person and loving family guy. His book "The Customer Rules - The 39 Essential Rules for Delivering Sensational Service" shares valuable insights, great anecdotes and easy to follow rules for entrepreneurs, employers and individuals.  Get your copy from Amazon:  https://www.amazon.de/gp/product/B00BHA89ZK/ref=as_li_tl?ie=UTF8&tag=pohorec-21&camp=1638&creative=6742&linkCode=as2&creativeASIN=B00BHA89ZK&linkId=f0c5d19ff5f7e813f02faf3bde0fe554 On this episode we take a closer look at this transformative must-read, no matter what business or industry your in. 'Cause ultimately we all are working in hospitality. And hospitality is exactly what we would describe as the quintessitial take away from Lee Cockerell's work. It's the path towards and achievment of excellence on top of customer service.  Check out Lee Cockerell's website as well as Cockerell Academy http://leecockerell.com http://www.cockerellacademy.com/about-lee/   ___   Thank you very much for listening to this episode. I hope that you keep up with the weekly shows we post on this channel so that we could welcome you again as our guest.    ➥  Please be invited to subscribe, rate, review and share your thoughts with those that need to hear it.    Your feedback, comments and sense of being at home here are our lifeblood, so please take a moment and say "hello“.   Also feel free send us an email via podcast@pohorec.com should you have any questions.  And we’d very much like to focus even more on your expectations and burning questions so “What question do you always wish I would ask but I never do?”   ___   Reinhard Pohorec is a multi-award winning entrepreneur, sensory expert, internationally acclaimed consultant, prolific public speaker and author.  As founder and CEO of Pohorec sensory experience and Ponticadrinks, two globally operating companies, he knows business, hospitality and sensory from many different angles. He advises multinational enterprises and managers, making multi-sensory perception as well as the art of hospitality relevant for every person, industry or business.  On the Sensory Experience Podcast Pohorec introduces you to the mindset of young and aspiring business personalities, why everybody is in hospitality nowadays and how to most enchantingly experience life with all your senses.   Connect with POHOREC Sensory Experience on:   Instagram: http://www.instagram.com/pohorec.sensory/ Facebook: http://www.facebook.com/Pohorec-Sensory-Experience-473189399761792/ Linkedin: http://www.linkedin.com/in/reinhardpohorec/   Check out the website: www.pohorec.com

Customers you can't please. Are they wrecking your business? When you have customers, you can't please sometimes it's just a gap in your work agreement. There needs to be teamwork between homeowner priorities and the house cleaner priorities. Another reason Angela Brown, The House Cleaning Guru recommends using worksheets. Customers you can't please activate your satisfaction guarantee which cost you your company profit. End the relationship with the never happy, nit-picky, high-maintenance customers. Solve the problem or move on. Today's Ask a House Cleaner sponsors are Savvy Cleaner (Maid service training.) HouseCleaning360 (the place to find maids and house cleaners.) Savvy Perks (benefits for house cleaning business owners and their staff.) And My Cleaning Connection (a hub for pro cleaning tips.) *** COMPLETE SHOW NOTES FOR THIS EPISODE *** https://askahousecleaner.com/show *** MORE VIDEOS LIKE THIS *** Broken Vacuum - https://youtu.be/wmCpLk43Eic Damage Control for House Cleaners - https://youtu.be/eFHErJW-f5k Housekeepers Having a Bad Day - https://youtu.be/iwpQq1Dasfg Accused of Theft While House Cleaning - https://youtu.be/hWBVEs0XoLk 11 Ways to Overcome a 1-star review - https://youtu.be/6d-CyNAXfKw   *** RESOURCES FROM THIS EPISODE *** FREE WORKSHEETS YOU CAN DOWNLOAD – https://savvycleaner.com/worksheets The Customer Rules: The 39 Essential Rules for Delivering Sensational Service - https://amzn.to/2N1eihH Powerful Phrases for Effective Customer Service: Over 700 Ready-to-Use Phrases and Scripts That Really Get Results - https://amzn.to/2KxWCss Extra Mile: 500 Customer Service Tips for Success: Tools to Attract, Satisfy, & Retain Even the Most Difficult Customer - https://amzn.to/2tN076X The Service Culture Handbook: A Step-by-Step Guide to Getting Your Employees Obsessed with Customer Service - https://amzn.to/2MtHsEY The Big Book of Customer Service Training Games - https://amzn.to/2KsRTYN We are a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for us to earn fees by linking to Amazon.com and affiliated sites. *** OTHER WAYS TO ENJOY THIS SHOW *** ITUNES - http://apple.co/2xhxnoj STITCHER - http://bit.ly/2fcm5JM SOUNDCLOUD - http://bit.ly/2xpRgLH GOOGLE PLAY - http://bit.ly/2fdkQd7 YOUTUBE - https://goo.gl/UCs92v *** GOT A QUESTION FOR A SHOW? *** Email it to Angela[at]AskaHouseCleaner.com Voice Mail: Click on the blue button at https://askahousecleaner.com *** HOUSE CLEANING TIPS VAULT *** (DELIVERED VIA EMAIL) - https://savvycleaner.com/tips *** FREE EBOOK – HOW TO START YOUR OWN HOUSE CLEANING COMPANY *** http://amzn.to/2xUAF3Z *** PROFESSIONAL HOUSE CLEANERS PRIVATE FACEBOOK GROUP *** https://www.facebook.com/groups/ProfessionalHouseCleaners/ *** FOLLOW ANGELA BROWN ON SOCIAL MEDIA *** https://Facebook.com/SavvyCleaner https://Twitter.com/SavvyCleaner https://Instagram.com/SavvyCleaner https://Pinterest.com/SavvyCleaner https://Linkedin.com/in/SavvyCleaner *** WHAT IS ASK A HOUSE CLEANER? *** Ask a House Cleaner is a daily show where you get to ask your house cleaning questions and we provide answers. Learn how to clean. How to start a cleaning business. Marketing and Advertising tips for your cleaning service. How to find top quality house cleaners, housekeepers, and maids. Employee motivation tactics. Strategies to boost your cleaning clientele. Cleaning company expansion help. Time-saving Hacks for DIY cleaners and more. Hosted by Angela Brown, 25-year house cleaning expert and founder of Savvy Cleaner Training for House Cleaners and Maids. *** DISCLAIMER *** During the shows we recommend services, sites, and products to help you improve your cleaning and grow your cleaning business. We have partnerships or sponsorships with these companies to provide you with discounts, and savings. By clicking on and buying from these links we may receive a commission which helps pay for the production costs of the show. Support the show so we can continue to bring you free tips and strategies to improve your cleaning and help you grow your cleaning business. THANK YOU! *** SPONSORSHIPS & BRANDS *** We do work with sponsors and brands. If you are interested in working with us and you have a product or service that is cohesive to the cleaning industry reach out to our promotional department info[at]AskaHouseCleaner.com *** THIS SHOW WAS SPONSORED BY *** SAVVY CLEANER - House Cleaner Training and Certification – https://savvycleaner.com MY CLEANING CONNECTION – Your hub for all things cleaning – https://mycleaningconnection.com HOUSECLEANING360.COM – Connecting House Cleaners with Homeowners – https://housecleaning360.com SAVVY PERKS – Employee Benefits for Small Business Owners – https://savvyperks.com

Creating Magic in Your Life and Business to Live a Life of Abundance!Creating Magic may sound mystical and bit far fetched. However, if you've ever experienced the magic at Disney World Resort, you know it's real. Well, at least it seems real. Our feature guest today, Lee Cockerell, is one of many who make the magic happen at Disney World and many other organizations around the world. Even the US Military has endured the magic Lee Cockerell brings to leadership. Meet our Feature GuestLee Cockerell is the former Executive Vice President of Operations for the Walt Disney World® Resort. "As the Senior Operating Executive for ten years Lee led a team of 40,000 Cast Members and was responsible for the operations of 20 resort hotels, 4 theme parks, 2 water parks, a shopping & entertainment village and the ESPN sports and recreation complex in addition to the ancillary operations which supported the number one vacation destination in the world." One of Lee's major and lasting legacies was the creation of Disney Great Leader Strategies which was used to train and develop the 7000 leaders at Walt Disney World. Lee has held various executive positions in the hospitality and entertainment business with Hilton Hotels for 8 years and the Marriott Corporation for 17 years before joining Disney in 1990 to open the Disneyland Paris project. Lee has served as Chairman of the Board of Heart of Florida United Way, the Board of Trustees for The Culinary Institute of America (CIA), the board of the Production and Operations Management Society and the board of Reptilia a Canadian attractions and entertainment company. In 2005 Governor Bush appointed Lee to the Governor's Commission on Volunteerism and Public Service for the state of Florida where he served as Chairman of the Board. He is now dedicating his time to public speaking, authoring a book on leadership, management and service excellence titled, Creating Magic…10 Common Sense Leadership Strategies from a Life at Disney. Which is now available in 13 languages and his latest book, The Customer Rules…The 39 Essential Rules for Delivering Sensational Service. Lee also performs leadership and service excellence workshops and consulting for organizations around the world as well as for the Disney Institute. Connect with our guest http://leecockerell.com/ (LeeCockerell.com) Resources MentionedBook: Creating Magic - Lee Cockerell Career Magic - Lee Cockerell Time Management Magic - Lee Cockerell The Customer Rules - Lee Cockerell Zero to One - Peter Thiel http://apmasterycoach.com/ () I work with small and medium-sized businesses that have little to no money to spend on marketing. I show you how to generate all the leads you can possibly handle by evaluating your existing marketing and showing you how to dramatically reduce or eliminate the money you’re currently spending while significantly increasing both your response and conversion rates. I can typically double or triple your current response rate...but a 50 to 100 times increase isn’t out of the question. And best of all, the strategies I'll teach you will continue to work for you month after month for as long as you're in business. But listen, I know talk is cheap... and I know that you’ve heard these types of claims before, so put me to the test and let me prove that everything I've just said is 100% true. If you will invest just 45 minutes with me, I promise that I will find you at least $10,000 in additional revenue that you can begin to put in your pocket this month... and every month moving forward. We can do this 45 minute session over the phone as an added convenience to you... and I promise during the time we're together that I won't try to sell you a thing. But there is one catch. I'm writing a book detailing the strategies I use to find $10,000 for any small business owner, and my publisher has asked me to include a few additional case studies in my book. I would ask... Support this podcast

What is a standard satisfaction guarantee for house cleaning? What does it mean? What should a standard satisfaction guarantee include? We Ask a House Cleaner about policies and procedures like how long after service a customer can call? And does a standard satisfaction guarantee mean you have to give their money back? The House Cleaning Guru, Angela Brown, talks industry standard warranty on your work. Be a savvy cleaner. Explain your terms are within 24 hours to avoid scam artists. Today’s sponsor is #HouseCleaning360 If you haven't already - get some free publicity for your cleaning business. Create a business fan page and link all your social media on https://HouseCleaning360.com *** COMPLETE SHOW NOTES FOR THIS EPISODE *** http://askahousecleaner.com/standard-satisfaction-guarantee/ *** MORE VIDEOS LIKE THIS *** Communication Skills - A Must Have for House Cleaners - https://youtu.be/UsbUcCB6zYw Texting vs. Calling - https://youtu.be/rTvOYIii28A Why I Fired My Maid - https://youtu.be/XPz4d24xLk4 Should I Stay or Should I Go? House Cleaner Confusion - https://youtu.be/Op3QCHB9PeA Stack the Deck - Set Yourself Up to Win - https://youtu.be/Y14sTyn0HeE Nagging Boss - Cleaning Client Nit-Picks and Complains - https://youtu.be/nYAwNHfaWW0 Follow Instructions – The #1 Rule for Maids - https://youtu.be/fpYKkRElU6I   *** RESOURCES FROM THIS EPISODE *** Extra Mile: 500 Customer Service Tips for Success: Tools to Attract, Satisfy, & Retain Even the Most Difficult Customer - http://amzn.to/2hkSJxt Powerful Phrases for Effective Customer Service: Over 700 Ready-to-Use Phrases and Scripts That Really Get Results - http://amzn.to/2ho3Ndc Customer Service Training 101: Quick and Easy Techniques That Get Great Results - http://amzn.to/2hfnhNm The Customer Rules: The 39 Essential Rules for Delivering Sensational Service - http://amzn.to/2zvChPM Powerful Phrases for Dealing with Difficult People: Over 325 Ready-to-Use Words and Phrases for Working with Challenging Personalities - http://amzn.to/2AuHs2l Dealing with Difficult People: Get to Know the Different Types of Difficult People in the Workplace and Learn How to Deal with Them - http://amzn.to/2AvmMaA   *** OTHER WAYS TO ENJOY THIS SHOW *** ITUNES - http://apple.co/2xhxnoj STITCHER - http://bit.ly/2fcm5JM SOUNDCLOUD - http://bit.ly/2xpRgLH GOOGLE PLAY - http://bit.ly/2fdkQd7 YOUTUBE - https://goo.gl/UCs92v *** GOT A QUESTION FOR A SHOW? *** Email it to Angela[at]AskaHouseCleaner.com Voice Mail: Click on the blue button at https://askahousecleaner.com *** HOUSE CLEANING TIPS VAULT *** (DELIVERED VIA EMAIL) - https://savvycleaner.com/tips *** FREE EBOOK – HOW TO START YOUR OWN HOUSE CLEANING COMPANY *** http://amzn.to/2xUAF3Z *** PROFESSIONAL HOUSE CLEANERS PRIVATE FACEBOOK GROUP *** https://www.facebook.com/groups/ProfessionalHouseCleaners/ *** LOOKING FOR WAY TO BOOST YOUR FANDOM? *** https://www.facebook.com/groups/HouseCleaning360/ *** FOLLOW ANGELA BROWN ON SOCIAL MEDIA *** https://Facebook.com/SavvyCleaner https://Twitter.com/SavvyCleaner https://Instagram.com/SavvyCleaner https://Pinterest.com/SavvyCleaner https://Linkedin.com/in/SavvyCleaner *** WHAT IS ASK A HOUSE CLEANER? *** Ask a House Cleaner is a daily show where you get to ask your house cleaning questions and we provide answers. Learn how to clean. How to start a cleaning business. Marketing and Advertising tips for your cleaning service. How to find top quality house cleaners, housekeepers, and maids. Employee motivation tactics. Strategies to boost your cleaning clientele. Cleaning company expansion help. Time-saving Hacks for DIY cleaners and more. Hosted by Angela Brown, 25-year house cleaning expert and founder of Savvy Cleaner Training for House Cleaners and Maids. *** DISCLAIMER *** During the shows we recommend services, sites, and products to help you improve your cleaning and grow your cleaning business. We have partnerships or sponsorships with these companies to provide you with discounts, and savings. By clicking on and buying from these links we may receive a commission which helps pay for the production costs of the show. Support the show so we can continue to bring you free tips and strategies to improve your cleaning and help you grow your cleaning business. THANK YOU! *** SPONSORSHIPS & BRANDS *** We do work with sponsors and brands. If you are interested in working with us and you have a product or service that is cohesive to the cleaning industry reach out to our promotional department info[at]AskaHouseCleaner.com *** THIS SHOW WAS SPONSORED BY *** SAVVY CLEANER - House Cleaner Training and Certification – https://savvycleaner.com HOUSECLEANING360 – Referral database of the world’s most prominent home service providers and the homeowners they serve. https://housecleaning360.com

  Clients who work from home vs. chatty maids is part 2 in our Ask a House Cleaner debate. Clients who work from home is the customers perspective. Homeowners feel they get a bad rap for wanting to remain at home during a house cleaning for medical reasons.  Clients who work from home told Angela Brown, they prefer to keep to themselves. If they don't retreat, they get bombarded with questions and conversation starters from the maid. A savvy cleaner is flexible with their cleaning routine. Want to find a savvy cleaner? https://HouseCleaning360.com our sponsor can help you do just that. They can also help you find a pet sitter when you are away. #HouseCleaning360   *** COMPLETE SHOW NOTES FOR THIS EPISODE *** http://askahousecleaner.com/clients-who-work-from-home/     *** MORE VIDEOS ABOUT PET PEEVES *** Rant - Maid Uses Homeowners Makeup - https://youtu.be/_6edSV7vWIc   Air Conditioning - My Cleaning Clients Houses Are Too Hot - https://youtu.be/tUy4KiT-RIk Cleaning Lady is Coming - Should I Clean Up First? - https://youtu.be/9iOmeiXbHwk Talking While Cleaning - House Cleaners on Their Phones - https://youtu.be/M-dVz4VdzFs How to Stop a House Cleaner or Maid Who Talks Too Much? (2017) - https://youtu.be/pqDkHTExkNw Key, Alarm Code, Cleaning Client Won't Give Me Access - https://youtu.be/jVB8MyPjr5Q         *** RESOURCES FROM THIS EPISODE *** Boundaries Updated and Expanded Edition: When to Say Yes, How to Say No to Take Control of Your Life - http://amzn.to/2BpbEwI Boundaries for Leaders: Results, Relationships, and Being Ridiculously in Charge - http://amzn.to/2BDNgKc Where to Draw the Line: How to Set Healthy Boundaries Every Day - http://amzn.to/2BBkw4V Model Rules of Professional Conduct, 2017 - http://amzn.to/2CMPVz0 The Customer Rules: The 39 Essential Rules for Delivering Sensational Service - http://amzn.to/2yNEyU8 Leave or Stay When the Maid Comes to Clean - http://bit.ly/2otdRo5 Chatty Cathy a House Cleaners Point of View - http://bit.ly/2pP5XpR Hiring a House Cleaner for the First Time? Etiquette Questions Answered - http://bit.ly/2yO8IXF     *** OTHER WAYS TO ENJOY THIS SHOW *** ITUNES - http://apple.co/2xhxnoj STITCHER - http://bit.ly/2fcm5JM SOUNDCLOUD - http://bit.ly/2xpRgLH GOOGLE PLAY - http://bit.ly/2fdkQd7 YOUTUBE - https://goo.gl/UCs92v     *** GOT A QUESTION FOR A SHOW? *** Email it to Angela[at]AskaHouseCleaner.com Voice Mail: Click on the blue button at https://askahousecleaner.com     *** HOUSE CLEANING TIPS VAULT *** (DELIVERED VIA EMAIL) - https://savvycleaner.com/tips     *** FREE EBOOK – HOW TO START YOUR OWN HOUSE CLEANING COMPANY *** http://amzn.to/2xUAF3Z     *** PROFESSIONAL HOUSE CLEANERS PRIVATE FACEBOOK GROUP *** https://www.facebook.com/groups/ProfessionalHouseCleaners/     *** LOOKING FOR WAY TO BOOST YOUR FANDOM? *** https://www.facebook.com/groups/HouseCleaning360/   *** FOLLOW ANGELA BROWN ON SOCIAL MEDIA *** https://Facebook.com/SavvyCleaner https://Twitter.com/SavvyCleaner https://Instagram.com/SavvyCleaner https://Pinterest.com/SavvyCleaner https://Linkedin.com/in/SavvyCleaner   *** WHAT IS ASK A HOUSE CLEANER? *** Ask a House Cleaner is a daily show where you get to ask your house cleaning questions and we provide answers. Learn how to clean. How to start a cleaning business. Marketing and Advertising tips for your cleaning service. How to find top quality house cleaners, housekeepers, and maids. Employee motivation tactics. Strategies to boost your cleaning clientele. Cleaning company expansion help. Time-saving Hacks for DIY cleaners and more. Hosted by Angela Brown, 25-year house cleaning expert and founder of Savvy Cleaner Training for House Cleaners and Maids.   *** DISCLAIMER *** During the shows we recommend services, sites, and products to help you improve your cleaning and grow your cleaning business. We have partnerships or sponsorships with these companies to provide you with discounts, and savings. By clicking on and buying from these links we may receive a commission which helps pay for the production costs of the show. Support the show so we can continue to bring you free tips and strategies to improve your cleaning and help you grow your cleaning business.  THANK YOU!     *** SPONSORSHIPS & BRANDS *** We do work with sponsors and brands. If you are interested in working with us and you have a product or service that is cohesive to the cleaning industry reach out to our promotional department info[at]AskaHouseCleaner.com   *** THIS SHOW WAS SPONSORED BY *** SAVVY CLEANER - House Cleaner Training and Certification – https://savvycleaner.com   HOUSECLEANING360 – Referral database of the world’s most prominent home service providers and the homeowners they serve. https://housecleaning360.com  

Chatty Cathy from the house cleaners point of view. This is the first of a two-part series on Chatty Cathy or Talking Tammy, Victim Vickie or Whining Wendy. What it boils down to is house cleaner training. Is there room for a Chatty Cathy? And what to do if your clients are lonely, talking, visiting, or want to be friends. We Ask a House Cleaner about boundaries and expectations and human interaction from customers who work at home. Tomorrow we cover the client's perspective and how they feel about cleaning vs. chatting. Angela Brown, The House Cleaning Guru gives tips and a method to get your work done. Today's sponsor is #HouseCleaning360 where you can grab a fan page for your cleaning business. *** COMPLETE SHOW NOTES FOR THIS EPISODE *** https://askahousecleaner.com/chatty-cathy *** MORE VIDEOS ON HOUSE CLEANER PET PEEVES *** Not that Bad - House Cleaner Pet Peeve - https://youtu.be/QGrp7ZFV1os Lock Out - Can't Get into Clean - https://youtu.be/grYRi571zEA Cancel on Your House Cleaner? Evelyn's Story - https://youtu.be/UsbUcCB6zYw Maid Left Behind Cleaning Supplies - https://youtu.be/k0LjZWReh8A Leave or Stay When the Maid Comes to Clean? - https://youtu.be/ZoDwJIGr-4o Should I Stay or Should I Go? House Cleaner Confusion - https://youtu.be/Op3QCHB9PeA Who is The Boss? Cause You're Making Me Crazy - https://youtu.be/re72MWqgPjg Rant - Maid Uses Homeowners Makeup - https://youtu.be/_6edSV7vWIc   *** RESOURCES FROM THIS EPISODE *** Boundaries Updated and Expanded Edition: When to Say Yes, How to Say No to Take Control of Your Life - http://amzn.to/2BpbEwI Boundaries for Leaders: Results, Relationships, and Being Ridiculously in Charge - http://amzn.to/2BDNgKc Where to Draw the Line: How to Set Healthy Boundaries Every Day - http://amzn.to/2BBkw4V Model Rules of Professional Conduct, 2017 - http://amzn.to/2CMPVz0 The Customer Rules: The 39 Essential Rules for Delivering Sensational Service - http://amzn.to/2yNEyU8 Leave or Stay When the Maid Comes to Clean - http://bit.ly/2otdRo5 Do You Stay at Home When Your Cleaning Lady is There? http://bit.ly/2j8ldrz Hiring a House Cleaner for the First Time? Etiquette Questions Answered - http://bit.ly/2yO8IXF   *** OTHER WAYS TO ENJOY THIS SHOW *** ITUNES - http://apple.co/2xhxnoj STITCHER - http://bit.ly/2fcm5JM SOUNDCLOUD - http://bit.ly/2xpRgLH GOOGLE PLAY - http://bit.ly/2fdkQd7 YOUTUBE - https://goo.gl/UCs92v *** GOT A QUESTION FOR A SHOW? *** Email it to Angela[at]AskaHouseCleaner.com Voice Mail: Click on the blue button at https://askahousecleaner.com *** HOUSE CLEANING TIPS VAULT *** (DELIVERED VIA EMAIL) - https://savvycleaner.com/tips *** FREE EBOOK – HOW TO START YOUR OWN HOUSE CLEANING COMPANY *** http://amzn.to/2xUAF3Z *** PROFESSIONAL HOUSE CLEANERS PRIVATE FACEBOOK GROUP *** https://www.facebook.com/groups/ProfessionalHouseCleaners/ *** LOOKING FOR WAY TO BOOST YOUR FANDOM? *** https://www.facebook.com/groups/HouseCleaning360/ *** FOLLOW ANGELA BROWN ON SOCIAL MEDIA *** https://Facebook.com/SavvyCleaner https://Twitter.com/SavvyCleaner https://Instagram.com/SavvyCleaner https://Pinterest.com/SavvyCleaner https://Linkedin.com/in/SavvyCleaner *** WHAT IS ASK A HOUSE CLEANER? *** Ask a House Cleaner is a daily show where you get to ask your house cleaning questions and we provide answers. Learn how to clean. How to start a cleaning business. Marketing and Advertising tips for your cleaning service. How to find top quality house cleaners, housekeepers, and maids. Employee motivation tactics. Strategies to boost your cleaning clientele. Cleaning company expansion help. Time-saving Hacks for DIY cleaners and more. Hosted by Angela Brown, 25-year house cleaning expert and founder of Savvy Cleaner Training for House Cleaners and Maids. *** DISCLAIMER *** During the shows we recommend services, sites, and products to help you improve your cleaning and grow your cleaning business. We have partnerships or sponsorships with these companies to provide you with discounts, and savings. By clicking on and buying from these links we may receive a commission which helps pay for the production costs of the show. Support the show so we can continue to bring you free tips and strategies to improve your cleaning and help you grow your cleaning business. THANK YOU! *** SPONSORSHIPS & BRANDS *** We do work with sponsors and brands. If you are interested in working with us and you have a product or service that is cohesive to the cleaning industry reach out to our promotional department info[at]AskaHouseCleaner.com *** THIS SHOW WAS SPONSORED BY *** SAVVY CLEANER - House Cleaner Training and Certification – https://savvycleaner.com HOUSECLEANING360 – Referral database of the world’s most prominent home service providers and the homeowners they serve. https://housecleaning360.com

"Can you leave while we clean your house? " Every maid service and house cleaner ask this question. "Can you leave?" We Ask a House Cleaner about boundaries and expectations of hovering clients. Angela Brown, The House Cleaning Guru says if you're asking "Can you leave?" There needs to be another conversation about questionable visiting. Even if it's about family, pets, cleaning, insurance, micromanaging or cleaning advice. If you're distracted, they need to leave. It's now included in house cleaner training because a savvy cleaner won't waste the client's time or money. Today's sponsor is https://HouseCleaning360.com #HouseCleaning360 connects the best homeowners with the best house cleaners.   *** COMPLETE SHOW NOTES FOR THIS EPISODE *** https://askahousecleaner.com/can-you-leave/ *** MORE VIDEOS LIKE THIS *** Covert Contracts for House Cleaners - https://youtu.be/Yg9inGq_je0 Lazy Employee (House Cleaner or Maid) - https://youtu.be/uSKXxXdBFlE Who Provides the Cleaning Supplies - Me or the Maid? - https://youtu.be/ng0YKLSE3No Grounded All Summer for Not Cleaning My Room - https://youtu.be/J5HNFjqJKQ4 Can I Bring Kids with Me to a Clients House to Clean? - https://youtu.be/DmdPx92wmXA House is Already Clean - Why Did You Hire Me? - https://youtu.be/g6m_rqVNKxk Should I Scrub Floors on Hands and Knees? - https://youtu.be/3vti3MIxveo   *** RESOURCES FROM THIS EPISODE *** Boundaries Updated and Expanded Edition: When to Say Yes, How to Say No to Take Control of Your Life - http://amzn.to/2BpbEwI Boundaries for Leaders: Results, Relationships, and Being Ridiculously in Charge - http://amzn.to/2BDNgKc Where to Draw the Line: How to Set Healthy Boundaries Every Day - http://amzn.to/2BBkw4V Model Rules of Professional Conduct, 2017 - http://amzn.to/2CMPVz0 The Customer Rules: The 39 Essential Rules for Delivering Sensational Service - http://amzn.to/2yNEyU8 Leave or Stay When the Maid Comes to Clean - http://bit.ly/2otdRo5 Do You Stay at Home When Your Cleaning Lady is There? http://bit.ly/2j8ldrz Hiring a House Cleaner for the First Time? Etiquette Questions Answered - http://bit.ly/2yO8IXF   *** OTHER WAYS TO ENJOY THIS SHOW *** ITUNES - http://apple.co/2xhxnoj STITCHER - http://bit.ly/2fcm5JM SOUNDCLOUD - http://bit.ly/2xpRgLH GOOGLE PLAY - http://bit.ly/2fdkQd7 YOUTUBE - https://goo.gl/UCs92v *** GOT A QUESTION FOR A SHOW? *** Email it to Angela[at]AskaHouseCleaner.com Voice Mail: Click on the blue button at https://askahousecleaner.com *** HOUSE CLEANING TIPS VAULT *** (DELIVERED VIA EMAIL) - https://savvycleaner.com/tips *** FREE EBOOK – HOW TO START YOUR OWN HOUSE CLEANING COMPANY *** http://amzn.to/2xUAF3Z *** PROFESSIONAL HOUSE CLEANERS PRIVATE FACEBOOK GROUP *** https://www.facebook.com/groups/ProfessionalHouseCleaners/ *** LOOKING FOR WAY TO BOOST YOUR FANDOM? *** https://www.facebook.com/groups/HouseCleaning360/ *** FOLLOW ANGELA BROWN ON SOCIAL MEDIA *** https://Facebook.com/SavvyCleaner https://Twitter.com/SavvyCleaner https://Instagram.com/SavvyCleaner https://Pinterest.com/SavvyCleaner https://Linkedin.com/in/SavvyCleaner *** WHAT IS ASK A HOUSE CLEANER? *** Ask a House Cleaner is a daily show where you get to ask your house cleaning questions and we provide answers. Learn how to clean. How to start a cleaning business. Marketing and Advertising tips for your cleaning service. How to find top quality house cleaners, housekeepers, and maids. Employee motivation tactics. Strategies to boost your cleaning clientele. Cleaning company expansion help. Time-saving Hacks for DIY cleaners and more. Hosted by Angela Brown, 25-year house cleaning expert and founder of Savvy Cleaner Training for House Cleaners and Maids. *** DISCLAIMER *** During the shows we recommend services, sites, and products to help you improve your cleaning and grow your cleaning business. We have partnerships or sponsorships with these companies to provide you with discounts, and savings. By clicking on and buying from these links we may receive a commission which helps pay for the production costs of the show. Support the show so we can continue to bring you free tips and strategies to improve your cleaning and help you grow your cleaning business. THANK YOU! *** SPONSORSHIPS & BRANDS *** We do work with sponsors and brands. If you are interested in working with us and you have a product or service that is cohesive to the cleaning industry reach out to our promotional department info[at]AskaHouseCleaner.com *** THIS SHOW WAS SPONSORED BY *** SAVVY CLEANER - House Cleaner Training and Certification – https://savvycleaner.com HOUSECLEANING360 – Referral database of the world’s most prominent home service providers and the homeowners they serve. https://housecleaning360.com

Satisfaction guarantee for house cleaners is one of your best marketing tools. Do you offer a satisfaction guarantee for your maid service or house cleaning business? Today we Ask a House Cleaner is it the responsibility of maids to offer a satisfaction guarantee and if so what does it involve? Angela Brown, The House Cleaning Guru gives tips in this house cleaning training on customer service. Today’s show sponsor is https://HouseCleaning360.com. HouseCleaning360 is a referral database where you can find your next savvy cleaner. *** MORE VIDEOS LIKE THIS *** Protect Your Brand - https://youtu.be/dGfQNWKhjok Education - Do I Need a Degree to Run a Cleaning Business? - https://youtu.be/0GS-FvJC1Vg Best Books for House Cleaners - https://youtu.be/Jr3Ne3UdkQc Social Media Presence - Do I Need It If I'm Just a Maid? - https://youtu.be/0JV7VNqqIWk Cleaning Lady? I'm a Cleaning Specialist! - https://youtu.be/OqbmaY_p8Nk Reviews - Should I Turn Them Off? - https://youtu.be/ZG_J-SM9114 What Should I Wear to Bid Cleaning Jobs? - https://youtu.be/H9oB8v8LM7E What Your Cleaning Car Says About Your Company Image - https://youtu.be/LFd8zBqkqFg What is a Mulligan for House Cleaner, Maids, and Housekeepers? - https://youtu.be/oNFyLUx3XqI I or We? When Promoting My House Cleaning Biz or Maid Service? - https://youtu.be/pjlPoJVuNJs *** COMPLETE SHOW NOTES FOR THIS EPISODE *** http://askahousecleaner.com/satisfaction-guarantee-house-cleaners/ *** RESOURCES FROM THIS EPISODE *** Extra Mile: 500 Customer Service Tips for Success: Tools to Attract, Satisfy, & Retain Even the Most Difficult Customer - http://amzn.to/2hkSJxt Powerful Phrases for Effective Customer Service: Over 700 Ready-to-Use Phrases and Scripts That Really Get Results - http://amzn.to/2ho3Ndc Customer Service Training 101: Quick and Easy Techniques That Get Great Results - http://amzn.to/2hfnhNm The Customer Rules: The 39 Essential Rules for Delivering Sensational Service - http://amzn.to/2zvChPM Powerful Phrases for Dealing with Difficult People: Over 325 Ready-to-Use Words and Phrases for Working with Challenging Personalities - http://amzn.to/2AuHs2l Dealing with Difficult People: Get to Know the Different Types of Difficult People in the Workplace and Learn How to Deal with Them - http://amzn.to/2AvmMaA *** OTHER WAYS TO ENJOY THIS SHOW *** ITUNES - http://apple.co/2xhxnoj STITCHER - http://bit.ly/2fcm5JM SOUNDCLOUD - http://bit.ly/2xpRgLH GOOGLE PLAY - http://bit.ly/2fdkQd7 YOUTUBE - https://goo.gl/UCs92v *** GOT A QUESTION FOR A SHOW? *** Email it to Angela[at]AskaHouseCleaner.com Voice Mail: Click on the blue button at https://askahousecleaner.com *** HOUSE CLEANING TIPS VAULT *** (DELIVERED VIA EMAIL) - https://savvycleaner.com/tips *** FREE EBOOK – HOW TO START YOUR OWN HOUSE CLEANING COMPANY *** http://amzn.to/2xUAF3Z *** PROFESSIONAL HOUSE CLEANERS PRIVATE FACEBOOK GROUP *** https://www.facebook.com/groups/ProfessionalHouseCleaners/   *** FOLLOW ANGELA BROWN ON SOCIAL MEDIA *** https://Facebook.com/SavvyCleaner https://Twitter.com/SavvyCleaner https://Instagram.com/SavvyCleaner https://Pinterest.com/SavvyCleaner https://Linkedin.com/in/SavvyCleaner *** WHAT IS ASK A HOUSE CLEANER? *** Ask a House Cleaner is a daily show where you get to ask your house cleaning questions and we provide answers. Learn how to clean. How to start a cleaning business. Marketing and Advertising tips for your cleaning service. How to find top quality house cleaners, housekeepers, and maids. Employee motivation tactics. Strategies to boost your cleaning clientele. Cleaning company expansion help. Time-saving Hacks for DIY cleaners and more. Hosted by Angela Brown, 25-year house cleaning expert and founder of Savvy Cleaner Training for House Cleaners and Maids. *** DISCLAIMER *** During the shows we recommend services, sites, and products to help you improve your cleaning and grow your cleaning business. We have partnerships or sponsorships with these companies to provide you with discounts, and savings. By clicking on and buying from these links we may receive a commission which helps pay for the production costs of the show. Support the show so we can continue to bring you free tips and strategies to improve your cleaning and help you grow your cleaning business. THANK YOU! *** SPONSORSHIPS & BRANDS *** We do work with sponsors and brands. If you are interested in working with us and you have a product or service that is cohesive to the cleaning industry reach out to our promotional department info[at]AskaHouseCleaner.com *** THIS SHOW WAS SPONSORED BY *** SAVVY CLEANER - House Cleaner Training and Certification – https://savvycleaner.com HOUSECLEANING360 – Referral database of the world’s most prominent home service providers and the homeowners they serve. https://housecleaning360.com

Wait! Don't close the sale? You’re a house cleaner ready to say no to a customer who wants to hire you. You have bills to pay.  But wait! Don't close the sale!  Angela Brown, The House Cleaning Guru shares closing techniques. If you have a high maintenance customer using manipulation to intimidate you, turn and walk away.  When you Ask a House Cleaner business advice to grow my cleaning business and they say "Wait! Don't close the sale maybe you're not a good fit and need to exercise boundaries.   *** MORE VIDEOS ON THIS TOPIC *** Already Clean - Why Did You Hire Me? - https://youtu.be/g6m_rqVNKxk Wait! Don't Close the Sale. House Cleaners in Peril – Should I Scrub Floors on Hands and Knees? – https://youtu.be/3vti3MIxveo Not My Fault The Customer is Mad - https://youtu.be/IHWlGqRyGAk Too Comfortable - Cleaning Customers Taking Advantage of Me - https://youtu.be/LoLD4zf-MxQ Late, Absent, Running Behind Schedule - My Maid is Late Again! - https://youtu.be/Am9e6lN1Duo Is the Customer Always Right? 5 Top Rules for House Cleaners (2017) - https://youtu.be/d8HsKgUCePw Nagging Boss - Cleaning Client Nit-Picks and Complains - https://youtu.be/nYAwNHfaWW0 Expectations - How to Manage Cleaning Clients Expectations and Wishes - https://youtu.be/vHor-1ppe4U Not a Good Fit - House Cleaner vs. Customer - https://youtu.be/MSCm1YcoeZ8   *** COMPLETE SHOW NOTES FOR THIS EPISODE *** http://askahousecleaner.com/wait-dont-close-sale/   *** RESOURCES FROM THIS EPISODE *** The Customer Rules: The 39 Essential Rules for Delivering Sensational Service - http://amzn.to/2uDnu1N Customer Service Training 101: Quick and Easy Techniques That Get Great Results - http://amzn.to/2tFyn60 Exceptional Service, Exceptional Profit: The Secrets of Building a Five-Star Customer Service Organization - http://amzn.to/2tCYAT2 Uplifting Service: The Proven Path to Delighting Your Customers, Colleagues, and Everyone Else You Meet - http://amzn.to/2sjxvjS Chief Customer Officer 2.0: How to Build Your Customer-Driven Growth Engine - http://amzn.to/2tD50BH The Ten Principles Behind Great Customer Experiences - http://amzn.to/2tCO8uI   *** OTHER WAYS TO ENJOY THIS SHOW *** ITUNES - http://apple.co/2xhxnoj STITCHER - http://bit.ly/2fcm5JM SOUNDCLOUD - http://bit.ly/2xpRgLH GOOGLE PLAY - http://bit.ly/2fdkQd7 YOUTUBE - https://goo.gl/UCs92v   *** GOT A QUESTION FOR A SHOW? *** Email it to Angela[at]AskaHouseCleaner.com Voice Mail: Click on the blue button at https://askahousecleaner.com   *** HOUSE CLEANING TIPS VAULT *** (DELIVERED VIA EMAIL) - https://savvycleaner.com/tips   *** FREE EBOOK – HOW TO START YOUR OWN HOUSE CLEANING COMPANY *** http://amzn.to/2xUAF3Z   *** PROFESSIONAL HOUSE CLEANERS PRIVATE FACEBOOK GROUP *** https://www.facebook.com/groups/ProfessionalHouseCleaners/   *** FOLLOW ANGELA BROWN ON SOCIAL MEDIA *** https://Facebook.com/SavvyCleaner https://Twitter.com/SavvyCleaner https://Instagram.com/SavvyCleaner https://Pinterest.com/SavvyCleaner https://Linkedin.com/in/SavvyCleaner   *** WHAT IS ASK A HOUSE CLEANER? *** Ask a House Cleaner is a daily show where you get to ask your house cleaning questions and we provide answers. Learn how to clean. How to start a cleaning business. Marketing and Advertising tips for your cleaning service. How to find top quality house cleaners, housekeepers, and maids. Employee motivation tactics. Strategies to boost your cleaning clientele. Cleaning company expansion help. Time-saving Hacks for DIY cleaners and more. Hosted by Angela Brown, 25-year house cleaning expert and founder of Savvy Cleaner Training for House Cleaners and Maids.   *** DISCLAIMER *** During the shows we recommend services, sites, and products to help you improve your cleaning and grow your cleaning business. We have partnerships or sponsorships with these companies to provide you with discounts, and savings. By clicking on and buying from these links while it doesn’t cost you any more money that if you purchased elsewhere, we may receive a commission which helps pay for the production costs of the show. Support the show so we can continue to bring you free tips and strategies to improve your cleaning and help you grow your cleaning business.  THANK YOU!   *** SPONSORSHIPS & BRANDS *** We do work with sponsors and brands. If you are interested in working with us and you have a product or service that is cohesive to the cleaning industry reach out to our promotional department info[at]AskaHouseCleaner.com   *** THIS SHOW WAS SPONSORED BY *** SAVVY CLEANER - House Cleaner Training and Certification.

Already clean! So why did you hire me? It's perplexing when you arrive to clean and there is no dust, no cobwebs, and no clutter. Everything is already clean. Now what? Today on Ask a House Cleaner we look at why did they hire you? Your house cleaning training says wipe everything down. (And other tips for cleaning already clean homes.) Still, Angela Brown, The House Cleaning Guru says maid service is more about the service than just being a maid. Sometimes it's about caring for a slob. Sometimes is hanging out when customers are lonely. Or just want to brag they have a cleaning service.  THIS SHOW WAS SPONSORED BY SAVVY CLEANER - House Cleaner Training and Certification. COMPLETE SHOW NOTES for this episode found at https://askahousecleaner.com/already-clean/  RESOURCES FROM THIS EPISODE: The Customer Rules: The 39 Essential Rules for Delivering Sensational Service - http://amzn.to/2uDnu1N  Customer Service Training 101: Quick and Easy Techniques That Get Great Results - http://amzn.to/2tFyn60  Exceptional Service, Exceptional Profit: The Secrets of Building a Five-Star Customer Service Organization - http://amzn.to/2tCYAT2  Uplifting Service: The Proven Path to Delighting Your Customers, Colleagues, and Everyone Else You Meet - http://amzn.to/2sjxvjS  Chief Customer Officer 2.0: How to Build Your Customer-Driven Growth Engine - http://amzn.to/2tD50BH  The Ten Principles Behind Great Customer Experiences - http://amzn.to/2tCO8uI  DID YOU KNOW YOU CAN WATCH THIS EPISODE ON YOUTUBE? https://youtu.be/g6m_rqVNKxk  GOT A QUESTION for the show? There is a microphone at http://askahousecleaner.com/show click on the blue button and record. HOUSE CLEANING TIPS VAULT (VIP Premium Tips – Free) https://savvycleaner.com/tips  FOLLOW SAVVY CLEANER FOR TIPS AND TRAINING ON SOCIAL MEDIA https://Facebook.com/SavvyCleaner https://Twitter.com/SavvyCleaner https://Instagram.com/SavvyCleaner https://Pinterest.com/SavvyCleaner https://Linkedin.com/in/SavvyCleaner Ask a House Cleaner is a daily show where you get to ask your house cleaning questions and we provide answers. Learn how to clean and what chemicals to use on various surfaces. Learn the fastest way to start a cleaning business as well as marketing and advertising tips to grow your cleaning service. Ever wonder how to find top quality house cleaners, housekeepers, and maids? We’ve got you covered from recruiting to employee motivation and retention tactics. Discover strategies to boost your cleaning clientele and how to provide outstanding customer service. And we’ve got time-saving hacks for DIY home cleaners and more. Hosted by Angela Brown, 25-year house cleaning expert and founder of Savvy Cleaner Training for House Cleaners and Maids. DISCLAIMER: During the shows we recommend services, sites, and products to help you improve your cleaning and grow your cleaning business. We have partnerships or sponsorships with these companies to provide you with discounts, and savings. By clicking on and buying from these links we may receive a commission which helps pay for the production costs of the show. Support the show so we can continue to bring you free tips and strategies to improve your cleaning and help you grow your cleaning business. THANK YOU! SPONSORSHIPS & BRANDS: We do work with sponsors and brands. If you are interested in working with us and you have a product or service that is cohesive to the cleaning industry reach out to our promotional department info[at]AskaHouseCleaner.com

Lee Cockerell is the former Executive Vice President of Operations for Walt Disney World from 1996 through 2006! Connect with Lee Cockerell LeeCockerell.com Thrive15.com I am pumped to get to share this episode with all of you today! Not only was Lee Cockerell gratis enough to be on Dreamers Podcast, but he also did an interview for my new show Living the Dream Podcast which I highly recommend you check out! Growing up and going to Walt Disney World many times in my life pushed me into the person I am today. I can't thank Lee Cockerell enough for helping make Walt Disney World a magical, safe, and customer friendly place for my family to take me to growing up. I am glad that I got to thank him in person while down at Podcast Movement 2015 in Texas a few weeks ago. Lee Cockerell is offering a promo code (MAGIC) for Thrive15.com, edutainment 15 minute videos if you want to become a better leader, manager or to create world-class customer service. (use promotion code MAGIC for a FREE trial period. When you join a military veteran or active duty service member receives a free subscription.) Also make sure you check out Lee Cockerell's podcast "Creating Disney Magic" which is produced and co-starring Jody Maberry! Jody was on a previous episode of Dreamers Podcast! More About Lee Cockerell Lee Cockerell is the former Executive Vice President of Operations for the Walt Disney World® Resort. "As the Senior Operating Executive for ten years Lee led a team of 40,000 Cast Members and was responsible for the operations of 20 resort hotels, 4 theme parks, 2 water parks, a shopping & entertainment village and the ESPN sports and recreation complex in addition to the ancillary operations which supported the number one vacation destination in the world." One of Lee's major and lasting legacies was the creation of Disney Great Leader Strategies which was used to train and develop the 7000 leaders at Walt Disney World. Lee has held various executive positions in the hospitality and entertainment business with Hilton Hotels for 8 years and the Marriott Corporation for 17 years before joining Disney in 1990 to open the Disneyland Paris project. Lee Cockerell has served as Chairman of the Board of Heart of Florida United Way, the Board of Trustees for The Culinary Institute of America (CIA), the board of the Production and Operations Management Society and the board of Reptilia a Canadian attractions and entertainment company. In 2005 Governor Bush appointed Lee to the Governor's Commission on Volunteerism and Public Service for the state of Florida where he served as Chairman of the Board. He is now dedicating his time to public speaking, authoring a book on leadership, management and service excellence titled, Creating Magic…10 Common Sense Leadership Strategies from a Life at Disney. which is now available in 13 languages and his latest book, The Customer Rules…The 39 Essential Rules for Delivering Sensational Service. Lee also performs leadership and service excellence workshops and consulting for organizations around the world as well as for the Disney Institute. Lee has received the following awards; Golden Chain Award for Outstanding leadership and business performance from the Multi-Unit Foodservice Operations Association (MUFSO). Silver Plate Award for Outstanding Operator in the foodservice industry from the International Foodservice Manufacturers Association (IFMA). Excellence In Production Operations Management and Leadership (POMS) from the Productions and Operations. Grandfather of the year from his three grandchildren, Jullian, Margot and Tristan. Lee and his wife Priscilla live in Orlando Florida. Episode 194

Today’s guests on Fire and Adjust is Lee Cockerell, an Army Veteran and former Executive Vice President of Walt Disney World Resorts. Lee is also a bestselling Author of The Customer Rules: The 39 Essential Rules for Delivering Sensational Service, Creating Magic: 10 Common Sense Leadership Strategies from a life at Disney and his newest […] The post 67 – Lee Cockerell: Army Veteran, Former Executive VP of Walt Disney World Resorts, Author and Mentor appeared first on Fire And Adjust with Ron Fugle.

It’s our fourth and final conversation with Lee Cockerell, and today we focus our discussion on the importance of Customer Service, why it’s something that matters to absolutely everyone, and how to improve your customer service immediately.   Disney is known worldwide for their Customer Service practices, and Lee shares some of the most important principles and guidelines he taught 40,000+ Cast Members at Disney.   In This Episode, You Will Learn:   Why Customer Service isn’t a department Two simple words that can elevate your entire company culture, and guarantee that customers love you Why you win customers one at a time, but you can lose them thousands at a time The importance of rehearsal in life and business 5 Customer Service Rules to write down and follow every single day   Resources Discussed   BOOK: Creating Magic: 10 Common Sense Leadership Strategies From a Life at Disney BOOK: The Customer Rules: The 39 Essential Rules for Delivering Sensational Service BOOK: Time Mangement Magic: How To Get More Done Every Day and Move From Surviving To Thriving Sign Up For This! —> Thrive15: Learn to Start or Grow a Business (use the promo code ‘magic’)   Continue the conversation with me in these ways: Email at dave@movingmillennials.com and follow me on Twitter  @_daveanderson.     Visit http://www.movingmillennials.com/123 for complete show notes, to download The Manifesto, and to receive your free ebook, 'The Millennial Mentors: Volume 1'.

On this episode you'll find my 5 steps on how senior pastors and high level church leaders can leverage the people of the church toward one focus to make the most impact in the communities the serve. I also interview Lee Cockerell on this episode. Links and Resources leecockerell.com @leecockerll Creating Magic: 10 Common Sense Leadership Strategies from a Life at Disney by Lee Cockerell The Customer Rules: The 39 Essential Rules for Delivering Sensational Service by Lee Cockerell

In this show you'll find... My work background An interview with Whitney George, the Creative Arts Pastor at Church on the Move in Tulsa, OK Creating an atmosphere for your church services without spending money Marketing for churches Seeds Conference 2014 Resources and Links Made to Stick: Why Some Ideas Survive and Others Die by Chip Heath [Affiliate Link] Creating Magic: 10 Common Sense Leadership Strategies from a Life at Disney by Lee Cockerell [Affiliate Link] The Customer Rules: The 39 Essential Rules for Delivering Sensational Service by Lee Cockerell [Affiliate Link] Seeds Conference Twitter: @WhitneyGeorge

Welcome to Episode 112 of the Disneybrit Podcast for Monday 11th March 20 13. This week's show brings a question much debated by the online community. Should Disney fans go to Universal? We talk about it among ourselves as well as get people's opionos on Facebook, Twitter and our voicemail. Following that, we welcome Lee Cockerell back to the show as he talks to us about his new book "The Customer Rules: The 39 Essential Rules for Delivering Sensational Service" and ask his opinion on the mark the Disney decade had upon Walt Disney World. Who better to ask than the Walt Disney World VP of the time. Next up we finish our discussion on the Disney Decade and its impact before rattling through some of the more important news items from the past few weeks, including that of a goat! Don’t forget you can contact us via email at radio@disneybrit.com and now on our new Voicemail. Call us from the US on 407 545-7980 or the UK on 0121 2882748. Why not call us from the parks if you are out there! So, without any further ado, sit back, recline your seat, relax and enjoy this episode of the Disneybrit Podcast. Feeding BritCaster.com