Podcasts about Marriott Corporation

J.W. Marriott had a gift for seeing what the public needed and made sure to give it to them. Marriott is the epitome of Entrepreneur to Empire. Dave Young: Welcome to The Empire Builders Podcast, teaching business owners the not-so-secret techniques that took famous businesses from mom and pop to major brands. Stephen Semple is a marketing consultant, story collector, and storyteller. I'm Stephen's sidekick and business partner, Dave Young. Before we get into today's episode, a word from our sponsor, which is, it's us, but we're highlighting ads we've written and produced for our clients. Here's one of those. [ASAP Commercial Doors Ad] Dave Young: Welcome to The Empire Builders Podcast. I'm Dave Young, sitting here with Stephen Semple, and we're talking about people that built empires. Empires, sir. Not just a little business, an empire. As usual, Stephen whispered the topic into my ear just as we were counting down to start recording. And the word is Marriott. I guess that's a name, the Marriott, I don't know if it was one guy or a family. I know that it ended up being a bunch of Marriott's involved, but the Marriott hotel chain. Stephen Semple: The Marriott Hotel chain. Marriott Corporation. Dave Young: I'll tell you what I know about them. And this is weird. A Mormon family? Stephen Semple: Yes. Dave Young: And most of the brothers that were involved, maybe in the beginning, but anyway, they were all members of the same college fraternity that I was in. Stephen Semple: Is that right? Dave Young: I didn't know them, but that was the talk about them, "They're these BYU Sigma Chi's from Utah." Stephen Semple: And John Willard Marriott and his wife Alice, very devout Mormons and part of the origin of the Marriott chain actually starts with them doing a mission in New England. Dave Young: Cool. Anxious to hear the story. Stephen Semple: It started in March 5th, 1927 by John Willard Marriott, which is part of the reason why one of the Marriott's is the JW. Dave Young: Sure. This goes back way farther than I knew. I think by the time I was aware of them, this was the eighties. Wow. Big history. Stephen Semple: And today they have over 9,000 properties. There's a whole pile of different badges under it. Dave Young: Brands. Stephen Semple: And million and a half rooms, 400,000 employees. They do like 23 billion in revenue. And look, everyone knows the name Marriott. Dave Young: I think it qualifies as an empire. Stephen Semple: I think it does. And it starts with JW traveling to D.C, Washington, D.C after doing a mission in New England. And he experiences this really hot, humid summer, and he thinks to himself, "This city needs more places to buy cool drinks." He returns home to Utah. He finishes his degree at the University of Utah and returns to Washington where he buys an A&W franchise in Columbia Heights. Dave Young: Good idea. He should have invented air conditioning. I think we've talked about. Stephen Semple: That would've been a better idea. Dave Young: I always have to slide in some little weird bit of trivia that I know, but back in the days before air conditioning, the British Foreign Service actually paid people tropical pay when they were stationed in Washington, D.C. Stephen Semple: Wow, because it is so ugly in the summertime. Dave Young: It was dank and humid. Basically it's a city built on a swamp. Stephen Semple: It pretty much is. Dave Young: He buys an A&W franchise in? Stephen Semple: Columbia Heights. It's a suburb of D.C. It's great in the summer. Business is great in summer. Really slow in the winter. Because at the time, A&W did not sell food. They started off, first of all, it's just root beer. Now he gets permission to sell food, but does it under a different name called Hot Shop. Dave Young: Hot Shop. Shop or Shot? Stephen Semple:

In Shaun's own words:As a young boy, growing up in Virginia, I used to pour over house plan books from the local library for hours! I was fascinated with interior design, architecture, and what HOME represents to all people. I found that rooms and our environments can influence us in many ways including our emotions and our life experiences. I continued my hobby of design, and architecture appreciation throughout my teen years. I initially followed a career path in Musical Theater, but that is a story for another time. After discovering that I preferred roots to wings I decided that the traveling life was not for me and honed my skills in hospitality management with the Marriott Corporation. It is there that I found my love of service and helping others realize their dreams. I moved to the Palm Springs area eight years ago after falling in love with the architecture and the natural beauty of the Coachella Valley. I am extremely grateful to be able to help others find their piece of paradise here in our glorious valley.Contact Shaun: https://shaunwaters.com/Photo: Copyright Wilkinson/2024Opening and closing music courtesy the very talented Zakhar Valaha via Pixabay.To contact Wilkinson- email him at BecomingWilkinson@gmail.com

Lee Cockerell retired as the Executive Vice President of Operations for the WALT DISNEY WORLD® Resort in Lake Buena Vista, Florida, a position he held for ten years. His responsibilities encompassed a diverse mix of operations, which included 20 resort hotels with over 24,000 Guest rooms, 4 theme parks, 2 water parks, 5 golf courses, a shopping village & nighttime entertainment complex, the ESPN Sports Complex, and the ancillary operations support functions. Lee joined the Disney organization in July 1990 as Director of Food and Beverage and Quality Assurance for the Disneyland Paris hotels. Prior to joining the Walt Disney World Co., he spent seventeen years in various executive positions with the Marriott Corporation and eight years with Hilton Hotels. Lee is the best-selling author of four books on leadership, management, and world class customer service; Creating Magic…10 Common Sense Leadership Strategies from a Life at Disney is now available in 21 languages. The Customer Rules...The 39 Essential Rules for Delivering Sensational Service is currently available in 15 languages. Time Management Magic…How to Get More Done Every Day Career Magic…How to Stay on Track to Achieve a Stellar Career Lee and his wife Priscilla reside in Orlando, Florida. Lee enjoys teaching leadership, management, and service excellence seminars, traveling, dining out, and most of all spending time with his three grandchildren, Jullian, Margot, and Tristan. For more information go to: www.LeeCockerell.com Productor Ejecutivo y Host: Jafet Santiago Productor: Leroy E. Santiago Luces y Cámaras: James Lynn Edición: Gabriel Ramos / Syrop Studios Una producción de Sparkof Studios para Sparkof TV www.sparkof.com Derechos reservados Sparkof Media LLC y Sparkof Entertainment Group Corp 2023 #entertainment #business #podcast #mickeymouse #disney --- Send in a voice message: https://podcasters.spotify.com/pod/show/jafet-santiago/message

In den 1960er Jahren steht sowohl bei Hilton als auch bei Marriott die Nachfolge im Vordergrund. Conrad Hilton ist fast 80 Jahre alt und will das Unternehmen an seine Söhne Nicky und Barron geben. Doch die Rivalität zwischen den Brüdern zwingt Hilton zu einer sehr folgenschweren Entscheidung. Auch J.W. Marriott hat Probleme mit seinem Sohn Bill - denn der möchte die Marriott Corporation in die Hotelbranche katapultieren. Unsere allgemeinen Datenschutzrichtlinien finden Sie unter https://art19.com/privacy. Die Datenschutzrichtlinien für Kalifornien sind unter https://art19.com/privacy#do-not-sell-my-info abrufbar.

David Ibarra is a leadership consultant and entrepreneur. He is the founder of eLeaderTech, the Ibarra-Brito Group, and the David Ibarra Enterprises.  David's life is a testament to overcoming adversity. Born to immigrant parents and placed in foster care at a young age, he began his career washing dishes before becoming the youngest franchise owner of a Marriott Corporation division. As founder of the Eb Bauer Foundation, David has awarded full scholarships to 134 students and continues weekly mentoring sessions through "time tithe," sharing his wisdom with those seeking guidance. Our host Jim engages David in an insightful conversation about fear as motivation, the challenges of making versus giving away money, selective charity based on execution not just intent, and the importance of cultivating one's talents despite economic hardships. David reflects on key figures who shaped him—a fifth-grade teacher who nurtured his academic growth; Robert Farrell who introduced him to 'Think and Grow Rich'; Marriott's support that led him into entrepreneurship; and mentors who complemented his skills. He advises aspiring non-profit supporters to scrutinize organizations' effectiveness before contributing their time or money. Despite receiving knighthood for his contributions, David remains dedicated without any bucket list but lives out principles leading towards a rich life encompassing family, friends, faith community health—and financial wealth.

It's the late 1960s and succession is top of mind at both Hilton and Marriott.Conrad Hilton's almost 80 and about to hand his business over to his sons, Nicky and Barron. But their rivalry will push Hilton into making a damaging decision.Meanwhile, Bill Marriott railroads his father, J.W., in order to load up on debt and catapult the Marriott Corporation into the hotel big-time.See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

“The whole world is in the mode of we have to control everything, what we do, the money, the people, the situations.” Lee Cockerell Our guest today is Lee Cockerell who is the former Executive Vice President of Operations for the Walt Disney World® Resort. One of Lee's major and lasting legacies was the creation of Disney Great Leader Strategies which was used to train and develop the 7000 leaders at Walt Disney World. Lee has held various executive positions in the hospitality and entertainment business with Hilton Hotels for 8 years and the Marriott Corporation for 17 years before joining Disney in 1990 to open the Disneyland Paris project. He is now dedicating his time to public speaking, authoring a book on leadership, management and service excellence titled, Creating Magic…10 Common Sense Leadership Strategies from a Life at Disney. which is now available in 13 languages and his latest book, The Customer Rules…The 39 Essential Rules for Delivering Sensational Service. Leadership is about learning, unlearning and relearning what is out there, taking in what you were taught but also having the capacity and mind set to make up your own mind in any situation. Every situation is different but the way we handle it tells a lot of who you are and what you want to accomplish in this life. When dealing with people, understand that they come from different backgrounds, have different stress levels and knowing how to balance it. Being professional is knowing what you are doing, learning on how to better it and how you carry yourself. You can catch Lee on his socials: https://www.linkedin.com/in/leecockerell/ https://www.facebook.com/createmagic/ https://www.leecockerell.com/ https://twitter.com/leecockerell?lang=en   Listen to this and so much more in the episode; petermargaritis.com Learn more about your ad choices. Visit megaphone.fm/adchoices

Please enjoy a preview of "See the Carousel - the History of Great America" a new documentary mini-series about the history of Six Flags Great America produced by YFCS own Zach. Welcome to "See the Carousel;" a documentary mini-series chronicling the history of Great America in Gurnee, Illinois. In episode 1, we will take a look at the development, planning and construction of Marriott's Great America. We will then take a look at the park as it was in its opening season of 1976. See the Carousel is a YFCS production. Researching, Writing, Narration and Editing is done by Zach Lewis. See the Carousel is an exclusively independent production not affiliated or officially related to, endorsed, authorized or funded by Six Flags, Six Flags Great America, Marriott Corporation, Cedar Fair, California's Great America, or any other organization or individual with financial or other interests or affiliation to Six Flags, Six Flags Great America, Marriott Corporation, Cedar Fair, California's Great America, or any other company having, or purporting to have any interest or affiliation with the Great America Theme Parks located in Santa Clara, California and Gurnee, Illinois respectively. All information presented in the narrative, marketing and all other purposes related to this production is intended for entertainment only. All content belongs to its respective copyright holders, publishing house, creator(s) and all other parties holding claims to such. --- Support this podcast: https://podcasters.spotify.com/pod/show/yourfavoritecoastersucks/support

“It's the responsibility of leaders to help people connect to what it is they want, and it is in harmony with what you want, then you succeed."-David IbarraWhat might you be able to accomplish if you shift your mindset and see your team as equally important as your capital? Today I connect with David Ibarra, a renowned business leader in Utah and author of “Stop Drifting” a story about how one man finds his way to success by following key strategies that David credits for his own successful career.  In this episode, we cover:David's transition from a dishwasher to Director of trainingDavid path to finding his purpose in lifeHow to unleash your potentialWhat is pivoting the positive and how to do it? Leading with positive thought.Talent and Capital are equal partnersWhat to do when you inherit a teamTalent and Capital are equal partnersDavid Equation for success, revealed! Building a dream team; skills you needLeading the team you inheritSigns of having a negative drifter on your teamWhat is the Power of Positive Thought?About Today's Guest: David Ibarra is a leadership consultant and entrepreneur. He is the founder of eLeaderTech, the Ibarra-Brito Group, and David Ibarra Enterprises. David received a U.S. Patent for his performance management software “Executing the Standards®” in September of 2000.David's background spans highly successful careers in the hospitality and automotive industries. He was the General Manager of a large metropolitan automobile dealership for nearly 10 years and has held many other leadership positions within the retail automotive industry. David served as Director of Training for the Western United States and District Manager of Operations for the Marriott Corporation prior to entering the automotive industry. David also owned and operated several successful restaurants in the Western United States.Support the show

Want a common sense, down-to-earth approach for developing leaders, growing organizations, and creating a profitable consulting or coaching business? Today I'm talking with Lee Cockerell, the former Executive Vice President of Operations for Walt Disney resort and currently a consultant, author, and speaker. He's a great leader, and I promised through this "favorite executive series" that I would use my show to offer insight into the hearts and minds of great leaders so that you can be more effective in creating marketing messages and copy that resonate with them. Lee is not just a great leader; he also turned his leadership success into a highly profitable leadership and management training business, so he's got some best practices on how he stands out in the market and wins clients. In this episode, you'll hear: How Lee evolved as a leader by shedding defensiveness and operating in trust Why you need to create a system to be a person of your word How your influence is felt all the time and why you have to be aware of this impact as a leader Why it's always hard before it's easy Lee helped me see through this interview that we consultants and coaches don't need a lot of theory and the latest and greatest methods and tools to make a difference with our clients. Instead, our pragmatic advice is all that is needed because what we offer our clients isn't rocket science; it's the courage to act on what they already know they need to do. So tune in for easy-to-implement ideas on how to grow your consulting and coaching effectiveness! Where to dive in: [1:30] Hear the quick version of Lee's childhood and why Betsy invited Lee on the podcast. [8:10] Lee talks about why he couldn't develop people until he developed himself and how leaders influence the culture around them. [15:42] Betsy sums up how Lee came to leadership and how he overcame his struggles with trust so he could be a less defensive leader. [20:29] Your impact is felt all the time. Lee talks about why you need to be aware of the perceptions you leave behind and your influence on others. [26:00] Lee shares how time management helps you be a person of your word. Intentions are not enough for good leadership. [30:00] Hear Lee's passion for customer service and why it's critical to your business. [38:42] Lee shares why organizations hire him and opens up about his consulting style. We also dive into why it's always hard before it gets easier. [50:18] Lee shares what he would tell with his 30-year-old self, who was defensive and insecure. [52:04] Tune in for what you need to know before taking a speaking engagement or going into an organization as a consultant. Next steps: Check out Lee's website for resources, books, and how to create magic in your organization: https://www.leecockerell.com/ Download the resource you need to start your consulting or coaching business and refine your message: https://www.betsyjordyn.com/downloads Are you ready to nail your messaging and rock your copy to stand out in the market and attract, impress and convert clients? If so, check out my services: https://www.betsyjordyn.com/services About my guest: Lee Cockerell is the former Executive Vice President of Operations for the Walt Disney World® Resort. "As the Senior Operating Executive for ten years Lee led a team of 40,000 Cast Members and was responsible for the operations of 20 resort hotels, 4 theme parks, 2 water parks, a shopping & entertainment village and the ESPN sports and recreation complex in addition to the ancillary operations which supported the number one vacation destination in the world." One of Lee's major and lasting legacies was the creation of Disney Great Leader Strategies which was used to train and develop the 7000 leaders at Walt Disney World. Lee has held various executive positions in the hospitality and entertainment business with Hilton Hotels for 8 years and the Marriott Corporation for 17 years before joining Disney in 1990 to open the Disneyland Paris project. Lee has served as Chairman of the Board of Heart of Florida United Way, the Board of Trustees for The Culinary Institute of America (CIA), the board of the Production and Operations Management Society and the board of Reptilia a Canadian attractions and entertainment company. In 2005 Governor Bush appointed Lee to the Governor's Commission on Volunteerism and Public Service for the state of Florida where he served as Chairman of the Board. He is now dedicating his time to public speaking, authoring a book on leadership, management and service excellence titled, Creating Magic…10 Common Sense Leadership Strategies from a Life at Disney. which is now available in 13 languages and his latest book, The Customer Rules…The 39 Essential Rules for Delivering Sensational Service. Lee also performs leadership and service excellence workshops and consulting for organizations around the world as well as for the Disney Institute. About me: Betsy Jordyn is a Brand Positioning Strategist that helps consulting and coaching business owners clarify their brand positioning and messaging, create a website presence that positions them as sought-after experts, land clients with ease and integrity, and take their place as thought leaders and influencers in their niche. Her mission is to help consultants and coaches monetize their best-at strengths and authentic passions to make a bigger difference in the world. Check out her brand strategy, messaging, and design services at https://www.betsyjordyn.com Links: Download my one of my free resources to help you accelerate your success: https://www.betsyjordyn.com/downloads Learn more about my brand messaging and positioning services: https://www.betsyjordyn.com/services Schedule a consult call to talk about what you need to do to nail your messaging and rock your copy so you can stand out in the market and attract clients: https://betsyjordyn.as.me/schedule Related Blog, Video or Podcast Episode: The Balanced Way to Achieve Scale and Sale with CEO Mark Johnson (Ep42) Earn Your Seat in the C - Suite with Darden's Chief People & Diversity Officer Sarah King (Ep41) Front-Line To C-Suite | Inside The Heart and Mind of Former Disney COO and Experience Steward Jim MacPhee (Ep40) Five Things You Need To Know About Your Ideal Client (Ep39) Why You Need An Ideal Client Archetype (Ep38)

Sarah Marince's dynamic voice can be heard all over the world. Whether she's hosting on-camera events for globally recognized brands, recording voiceover work for international clients, or climbing up the Billboard charts with a country single, her versatile talent, passion, and professionalism put her in a class of her own. A career in the entertainment world was Sarah's single focus from a very young age. One of her family's favorite memories is Sarah… at age 3… with a headset and a microphone belting out country songs in the garage. That microphone stayed firmly in her hand throughout her teen years as she evolved into a hometown celebrity… regularly singing the National Anthem for the Pittsburgh Steelers, Pirates and Penguins…and later branching out across the country to perform for the LA Clippers, the Cleveland Cavaliers and New York teams the Mets and Knicks. Sarah was also a constant presence on Pittsburgh television and radio as the commercial host, jingle singer and voice actor for Eat n Park restaurant…a multi-state restaurant chain. During Sarah's senior year of high school, the allure of country music beckoned and she found herself traveling between Nashville and Pittsburgh…recording her first professional album. She quickly found success in the music city opening for Taylor Swift, Kenny Chesney, Sarah Evans, Martina McBride and other established artists…as well as charting her own hit single, “In The Meantime” on Billboard. With an inborn drive to expand all areas of her career, Sarah packed her bags and moved to Orlando when the Walt Disney World Entertainment group came calling. Her captivating voice can be heard in Disney Parks around the world, whether it is in song or voiceover. Sarah's uniquely engaging voice can also be heard on spots for CocaCola, Cracker Barrel, Birchbox, Chick-Fil-A, Kwikset Locks and many other corporate clients. Sarah specializes in Commercial, eLearning, Explainer and Corporate Narration genres as well as Telephony and jingle singing…all done from her state of the art home studio equipped with Source Connect. One of her current fun projects is hosting a biweekly webcast with Blare Media called “Crew Talk” which consists of Sarah…in her friendly, conversational style… interviewing a panel of experts in the entertainment field…following up with a question and answer session. Sarah also continues to hone her skills in front of the camera with hosting appearances for ESPN, WalMart, Royal Caribbean and the Marriott Corporation. As a passionate voice over professional, Sarah was thrilled to be nominated for the 2019 One Voice Award in the “Best International Voiceover Performance” category for her spot for CES (Consumer Electronics Show) entitled “What If.” Acknowledging Sarah's authentic professionalism in the Voice Actor community, international voiceover management, ACM, signed her to their talent roster in April 2020. Sarah's voice embodies so many attributes of her personality…her genuineness, her approachable demeanor, her determination to find the positives in her life, but most importantly, her voice projects the fun she has everyday creating her career. Sarah faces everyday with open arms…ready to embrace the challenges and grow out of her comfort zone both personally and professionally. --- Support this podcast: https://podcasters.spotify.com/pod/show/grayson-mask/support

#47: Lee Cockerell is the former Executive Vice President of Operations for the Walt Disney World® Resort. “As the Senior Operating Executive for ten years Lee led a team of 40,000 Cast Members and was responsible for the operations of 20 resort hotels, 4 theme parks, 2 water parks, a shopping & entertainment village and the ESPN sports and recreation complex in addition to the ancillary operations which supported the number one vacation destination in the world.”One of Lee's major and lasting legacies was the creation of Disney Great Leader Strategies which was used to train and develop the 7000 leaders at Walt Disney World. Lee has held various executive positions in the hospitality and entertainment business with Hilton Hotels for 8 years and the Marriott Corporation for 17 years before joining Disney in 1990 to open the Disneyland Paris project.Lee has served as Chairman of the Board of Heart of Florida United Way, the Board of Trustees for The Culinary Institute of America (CIA), the board of the Production and Operations Management Society and the board of Reptilia a Canadian attractions and entertainment company. In 2005 Governor Bush appointed Lee to the Governor's Commission on Volunteerism and Public Service for the state of Florida where he served as Chairman of the Board.He is now dedicating his time to public speaking, authoring a book on leadership, management and service excellence titled, Creating Magic…10 Common Sense Leadership Strategies from a Life at Disney. which is now available in 13 languages and his latest book, The Customer Rules…The 39 Essential Rules for Delivering Sensational Service. Lee also performs leadership and service excellence workshops and consulting for organizations around the world as well as for the Disney Institute. So many great takeaways! Enjoy the show!

I'm honored today to be talking with Lee Cockrell about creating Disney magic for your organization. Lee Cockerell is the former Executive Vice President of Operations for the Walt Disney World® Resort. As the Senior Operating Executive for ten years, Lee led a team of 40,000 Cast Members and was responsible for the operations of 20 resort hotels, 4 theme parks, 2 water parks, a shopping & entertainment village, and the ESPN sports and recreation complex in addition to the ancillary operations which supported the number one vacation destination in the world.  One of Lee's major and lasting legacies was the creation of Disney Great Leader Strategies which was used to train and develop the 7,000 leaders at Walt Disney World. Lee has held various executive positions in the hospitality and entertainment business with Hilton Hotels for 8 years and the Marriott Corporation for 17 years before joining Disney. Lee has also launched the Cockerell Academy designed to fill in the blanks and give you the tools you need to focus on being the kind of leader people admire, doing the right things to manage your organization, and serving people in a way that sets you apart. We'll dive deeper into these concepts: Some mindset changes between the corporate life and independent work  Crafting your value proposition as an independent practitioner How to seek out your early clients/customers Thoughts on leadership Now, for some action steps: Download the free worksheet: Three Steps You Need for a More Productive Workday Resources: Lee Cockerell's website: https://www.leecockerell.com/  The Cockerell Academy: https://www.cockerellacademy.com/  Lee's latest books: Creating Magic: 10 Common Sense Leadership Strategies from a Life at Disney Time Management Magic: How to Get More Done Every Day and Move from Surviving to Thriving Career Magic: How To Stay On Track To Achieve A Stellar Career Connect with Me: LinkedIn Facebook Please leave a Rating and Review: Since this podcast is new, I'm asking for Apple Podcasts reviews. Reviews help others discover and learn what Creating Your Encore Career is all about. If you enjoyed this episode, we've created a PDF that has all of the key information for you from the episode. Just go to the episode page at https://www.lynnfriesth.com/podcast to download it. I thank you so much for being here and I'll see ya next time on Creating Your Encore Career. — Lynn *** Episode Credits If you like this podcast and are thinking of creating your own, consider talking to my producer, Danny Ozment. He helps thought leaders, influencers, executives, HR professionals, recruiters, lawyers, realtors, bloggers, coaches, and authors create, launch, and produce podcasts that grow their business and impact the world. Find out more at https://emeraldcitypro.com

Our guest on this episode of Conversations About Conversations was Jen Dalton. Jen is the founder and CEO of BrandMirror where she helps CEOs, executives, and entrepreneurs refine their personal brands that break through the noise and bring in massive amounts of revenue. Jen is the author of two books: Listen: How to Embrace the Difficult Conversations Life Throws at You and The Intentional Entrepreneur: How to Be a Noisebreaker, Not a Noisemaker: Personal Branding for Entrepreneurs and Owners. She regularly speaks to audiences in public and private spheres from the White House to Fortune 500 Companies like Capital One and the Marriott Corporation. We discussed how to create your personal brand, the best way to win an argument and how to have difficult conversations including 6 tips for discussing politics with your family members. WATCH the episode on YouTube  https://youtu.be/EyJWfmD-aJU LISTEN to the podcast on Spotify, Apple, Amazon, Google or iHeartRadio  VISIT https://conversations.biz/podcast for more information about the show Conversations About Conversations – Episode 242 #conversationsaboutconversations #podcast #branding #difficultconversations

We are honored to have Lee Cockerell, former Executive Vice President of Operations for the Walt Disney World® Resort, join the No BS Gang on today's episode. One of Lee's major and lasting legacies was the creation of Disney Great Leader Strategies which was used to train and develop the 7000 leaders at Walt Disney World. Lee has held various executive positions in the hospitality and entertainment business with Hilton Hotels for 8 years and the Marriott Corporation for 17 years before joining Disney in 1990 to open the Disneyland Paris project. He has a no-nonsense style that delivers his leadership mojo in a way few will forget.

Lee Cockerell retired as the Executive Vice President of Operations for the WALT DISNEY WORLD® Resort in Lake Buena Vista, Florida, a position he held for ten years. His responsibilities encompassed a diverse mix of operations, which included 20 resort hotels with over 24,000 Guest rooms, 4 theme parks, 2 water parks, 5 golf courses, a shopping village & nighttime entertainment complex, the ESPN Sports Complex and the ancillary operations support functions. Lee joined the Disney organization in July 1990 as Director of Food and Beverage and Quality Assurance for the Disneyland Paris hotels. Prior to joining the Walt Disney World Co., he spent seventeen years in various executive positions with the Marriott Corporation and eight years with Hilton Hotels. Lee is the best-selling author of four books on leadership, management and world class customer service: 1) Creating Magic…10 Common Sense Leadership Strategies from a Life at Disney is now available in 21 languages; 2) The Customer Rules...The 39 Essential Rules for Delivering Sensational Service is currently available in 15 languages; 3) Time Management Magic…How to Get More Done Every Day; and 4) Career Magic…How to Stay on Track to Achieve a Stellar Career. Lee and his wife Priscilla reside in Orlando, Florida.  Lee enjoys teaching leadership, management, and service excellence seminars, traveling, dining out and most of all spending time with his three grandchildren, Jullian, Margot, and Tristan.

On this episode of The Main Course, Host Barbara Castiglia talked with Jim Plamondon, Co-President of Plamondon Companies, which specializes in hotel management and hospitality services. It also owns the Roy Rogers brand and operates 13 hotels in the mid-Atlantic. They talked about franchising, legacy brands, and Roy Rodgers.The connection with Roy Rogers started with Jim's Dad, Pete Sr., who began his career with the Marriott Corporation in the mid-1960s when he was hired to begin their fast food division. In 1968, they launched Roy Rogers Restaurants with the first restaurant in Falls Church, Virginia. They expanded the brand, and Pete Sr. eventually became the Executive Vice President at Marriott, overseeing Roy Rogers division and some other restaurant concepts throughout the 1960s and 70s.“Dad did feel very strongly about the Roy Rogers brand, loved the brand, of course, it was in its inception,” Plamondon said, “and knew what it meant in the quick-serve arena.” - Jim PlamondonIn 1979, Pete Sr. left Marriott and in 1980 became a franchisee of a Roy Rodgers in Frederick, Maryland. He believed in the brand and recognized its strength and opportunity, so he wanted to get started as an entrepreneur, according to Jim. His dream was to run four or five restaurants, but little did he know it would grow into something much more significant.“The brand itself grew to be 648 restaurants under Marriott,” Plamondon said.After having careers of their own, Jim and his brother Pete Jr., who also owns the business, joined their father in the mid-1990s. They bought the business from their father and eventually bought Roy Rogers from Hardee's parent company, CKE Restaurants Holdings.

On this episode of The Talent Development Hot Seat, Andy welcomes guest Lee Cockerell, retired Executive Vice President of Operations for the Walt Disney World Resort in Lake Buena Vista, Florida. He held that position for more than 10 years, and during that time, his responsibilities encompassed a diverse mix of operations that included 20 resort hotels, four theme parks, two water parks, five golf courses, a shopping village, and much more. Lee Cockerell joined Disney in July 1990, and prior to joining Disney, he spent 17 years in various executive positions with the Marriott Corporation and eight years with Hilton Hotels. During his career, he shifted his leadership style from the classic command-and-control to become a more modern, inclusive leader, leading with empathy and discipline and creating an environment where people wanted to come to work. In this episode, you'll hear: How Lee Cockerell overcame a turbulent childhood and began his career in hospitality and eventually landed at Disney. Why insecurity propelled him forward and how continuing to move forward transformed him. Experience, education, and exposure were key to creating a new mindset. What Disney did to reinforce diversity, equity, and inclusion and why Lee Cockerell believes it made the destination so popular. What you can learn about leadership from moms and how you can apply it to your leadership skills. His approach to talent development and creating great leaders and why it's all about the human factor. The three things Lee Cockerell focused on in his role as a Disney EVP and what you can learn from his approach. How Disney maintains its culture of workplace excitement. Why offering opportunity encourages employees to stick around long-term. The types of training Disney offers and how they determine what training is needed. What diversity and inclusiveness are and why these qualities are so important for companies to have. Why you should do the things that make you uncomfortable and how it can change you for the better. Lee Cockerell's proudest career accomplishment. The biggest mistake he's made in his career and what he learned from it. The trend in talent development and leadership he's following right now. Why he recommends reading The Effective Executive by Peter Drucker and The 7 Habits of Highly Effective People by Stephen Covey. One piece of career advice he would give to anyone looking to accelerate their career. Connect with Andy Storch here: https://andystorch.com/ (andystorch.com) https://www.linkedin.com/in/andystorch/ (linkedin.com/in/andystorch) https://tdtt.us/ (tdtt.us/) Connect with Lee Cockerell: https://www.leecockerell.com/ (leecockerell.com) https://www.linkedin.com/in/leecockerell/ (linkedin.com/in/leecockerell)

How do you pivot when you're faced with adversities? How do you change your mindset from negative to positive? Today's episode is one that host Dr. Tarryn MacCarthy is very excited about. She chats with author David Ibarra about finding your life purpose and pivoting to a positive mindset. This interview left Dr. Tarryn astounded, and her views of the world changed. They chat about the different exercises one can do to develop a more positive mindset, the concept of “Time Tithing”, and so much more.David Ibarra is the author of “Stop Drifting: Become the Switch Master of Your Own Thought and Pivot to Positive,” he is a leadership consultant and successful entrepreneur in Salt Lake City who blazed his own trail to success after being in the Utah foster care system. David held several positions for the Marriott Corporation, and was the general manager of a large automobile dealership. He is a well-known public speaker, trainer, and success coach who is invited to deliver keynote addresses all across the United States. For over 30 years, David has been committed to “Time Tithing” – weekly mentoring sessions for people, from all walks of life, who bring their business ideas and concerns to him for advice.Find David here:https://davidribarra.com/https://www.facebook.com/DavidIbarraStopDriftinghttps://www.instagram.com/david.r.ibarra/https://www.linkedin.com/in/david-ibarra-54185b66/To purchase his book: https://davidribarra.com/ProductShow notes:[2:40] David's life journey and how he lived it[6:15] Seed of benefit[7:53] The power of changing your mindset[11:07] How does it feel to know what you want?[14:45] Advice to those who want to take a step back because of other's doubts and negative comments[17:23] Finding the right team members[20:01] What is "Time Tithing" [21:28] On supporting your "feel-good feeling"[25:17] Join Dr. Tarryn's Business of Happiness Prosperity Coaching to redefine success in your terms. Check out www.thebizofhappiness.com and be the happiest business owner you know.[26:25] Positive mindset exercises[28:36] The culture of escaping reality[33:00] Advice to leaders [35:15] Finding your purpose that you can stand behind[38:20] Do you take the time to sit with your thoughts?[41:23] Where to find David's book?[42:04] David's superpower, his definition of happiness, and one nugget of wisdom[48:41] OutroPlease join my Facebook group: Business Of Happiness Hive so we can all take this journey to find fulfillment and happiness together.Where to find me:Website: www.thebizofhappiness.comFacebook: facebook.com/thebusinessofhappinessIG: instagram.com/thebizofhappinessIt would mean the world to me if you subscribe, leave a review, and share this podcast with your friends, co-workers, and families. This will help the trajectory of this podcast and allow others who are seeking true happiness to find the podcast.

Author and leadership consultant, David Ibarra, joins Blair and Theresa today to help you discover what you truly want from life. David shares his thoughts on how success is a combination of where he feels like he is comfortable, be it family, faith, community, health, and yes, wealth. However, life for him was not about money but about freedom. Listen as they discuss facing the fear of poverty and learning from adversity. We need to get away from the negative madness and realize that we are in charge of our own thoughts.   About the Guest: David Ibarra Author of “Stop Drifting: Become the Switch Master of Your Own Thought and Pivot to Positive,” David R. Ibarra is a leadership consultant and successful entrepreneur in Salt Lake City who blazed his own trail to success after being raised in the Utah foster care system.   At 28 years old he started his first business, beginning a career that spans the restaurant, automotive, and leadership consulting industries. David wrote “Stop Drifting” as a chapter within his “Life Purpose” journey. He is dedicated to working with employed adults who often drift through life unsatisfied. His leadership coaching focuses on developing talent and teaching individuals how to become goal setters and achieve a positive work experience, which creates the freedom to find success in other roles including family, faith, community, and health.    Humble Beginnings David's story began as the son of a Mexican immigrant father and a rural Utah mother. When his parents divorced, 2-year-old David and his 3-year-old brother Mickey were placed into foster care until they reconnected with their father as teenagers. At eighteen years of age, David started his career in the hospitality industry as a dishwasher. Ten years later, he became the youngest franchise owner of Farrell's Ice Cream Parlour Restaurant – a division of the Marriott Corporation.   Business Leader David held several positions for the Marriott Corporation, and was the general manager of a large automobile dealership. These experiences, from entry level to management, prepared him to form the Ibarra companies, which include an insurance firm, brokerage firm, learning institute, and performance software companies. David is a well-known public speaker, trainer, and success coach who is invited to deliver keynote addresses all across the United States. David is also the recipient of an Honorary Doctorate of Humane Letters from Salt Lake Community College.    Giving Back David has participated in a variety of community and leadership positions, including an appointment by President Clinton to the U.S. Air Force Academy Board of Visitors. David has also served as a board member for the Salt Lake International Airport, Utah Private Industry Council, Central Region Council of the Utah Department of Workforce Services, Latino Leaders Network, and Utah Hispanic Chamber of Commerce. Much of David's personal charitable contributions are directed to the Ibarra Foundation, which David started to make college possible for Latino students by providing full tuition scholarships. Since 2004, over 100 students have received a college education with the Foundation's help. For over 30 years, David has been committed to “Time Tithing” – weekly mentoring sessions for people, from all walks of life, who bring their business ideas and concerns to him for advice.  Links:  https://www.instagram.com/david.r.ibarra/ (Instagram) https://www.facebook.com/DavidIbarraStopDrifting/about/?ref=page_internal (Facebook) https://www.linkedin.com/in/david-ibarra-54185b66/ (LinkedIn)     About the Host: Blair Kaplan Venables is an expert in social media marketing and the president of Blair Kaplan Communications, a British Columbia-based PR agency. As a pioneer in the industry, she brings more than a decade of experience to her clients, which include global wellness,

MURTEC is next week, April 13th and 14th. Can you believe it is here already? You can register online right now at https://murtech.com/ (murtech.com).   Pulling out the big guns today and digging in deep into some futuristic technology with my good friend, Joe Tenczar.  Joe is a founding partner of Restaurant CIOs, a strategic advisory company where he and his CIO partners collaborate to help hospitality companies see their restaurant business through the eyes of seasoned CIOs.   Joe is one of those Rockstar guests that you can only hope you get a chance to spend that much time with.   Luckily, I have known Joe long enough to convince him to spend some quality time with us.   I LOVE his futuristic view…. I can’t think of anyone more appropriate to have that type of conversation with. Joe Tenczar, Co-founder, Restaurant CIOs and CSO, Sonny’s BBQ  Joe Tenczar is a founding partner of https://restaurantcios.com/ (Restaurant CIOs), a strategic advisory company where he and his CIO partners collaborate to help hospitality companies see their restaurant business through the eyes of seasoned CIOs.   Joe Tenczar also acts as the Chief Strategy Officer for https://www.sonnysbbq.com/ (Sonny’s BBQ), one of the largest and most popular barbecue restaurant companies in the country.  Tenczar has also led the Technology, Marketing, Finance, and Purchasing areas for Sonny’s. Before Sonny’s BBQ, Tenczar was the global CIO for Hard Rock International, where he led the R&D and rollout of many innovative technologies that still affect Hard Rock guests and staff members.  After beginning his career as a programmer and manager for financial software companies, Tenczar was a senior technology leader for the second largest arm of the Marriott Corporation.   His specialties include a strategic focus on emerging technology’s place in hospitality.  Tenczar holds a Bachelor of Science degree in Telecommunications and Computer Science from the University of Florida and a Masters of Business Administration from the Crummer Business School at Rollins College.  He sits on the executive advisory boards for many industry groups, conferences, and cutting-edge hospitality technology companies. How To Contact MeComment hotline: 954-302-0851 Website: https://skipkimpel.com/ (https://SkipKimpel.com) (show notes will be posted here) Instagram: https://instagram.com/skipkimpel (https://instagram.com/skipkimpel) Twitter: https://twitter.com/skipkimpel (https://twitter.com/skipkimpel) Facebook:  https://www.facebook.com/skipkimpel1/ (https://www.facebook.com/skipkimpel1/) LinkedIn: https://www.linkedin.com/in/skipkimpel/ (https://www.linkedin.com/in/skipkimpel/) Next Week’s Show…Next week I will be coving the MURTEC online conference and will have back to back episodes to cover both days….. Super stoked for next week’s events!

Bio Bryant Foulger serves as Chairman of the Board of Directors for Foulger-Pratt and is a member of the Investment Committee. In his current role, Bryant draws on more than 30 years of real estate and management experience to provide approval and oversight of the CEO's vision and strategy. He was appointed to Maryland Governor Larry Hogan's transition team and is also involved with the Montgomery Business Development Corporation, the Greater District of Columbia Chapter of the Leadership Council for the Mayo Clinic, the Montgomery County Business Advisory Panel, and is a Trustee Emeritus of the Bullis School in Potomac, Maryland. Bryant attended Brigham Young University and serves on numerous professional and charitable boards. Show Notes Current Role Chairman role still involved day to day. Handed reins of business to four Managing Partners (6:00)Cameron Pratt, CEOBrian FoulgerBrigg BunkerPete OgnibeneSpends time on asset management and design for new projects (6:30)Does what he wants to do and not what he doesn’t want to do (7:10)What is over the horizon? (8:00) Origin Story Born in Utah (9:00)Sid Foulger (his Dad) was a friend of the Marriott family (9:15)Member of the Church of Jesus Christ of the Latter Day Saints (9:30)His Dad was recruited to Marriott Corporation to help with construction of hotels (10:00)His Dad went out on his own with six children to start Foulger & Company, a development/construction company (10:50)Sid Foulger was an entrepreneur who found opportunities and was tenacious to get things done (11:15)Family relationships in the Mormon faith are “eternal.” (13:45)Lived next door to brothers and sisters (14:15)He had close family bonds with 48 grandchildren (his children and nephews and nieces) (14:30)Many shared experiences- Homes in Utah and New Hampshire (15:45)Bought lots on one block in Potomac about 40 yrs. ago (16:15)Mormon Temple, Kensington, MD story (19:00)Bob Barker helped find the site (19:20)Sid Foulger helped in pricing the project (20:00)Keith Wilcox was the architect (childhood friend of Sid Foulger in Utah)Identified with the Salt Lake Temple in appe

Bio Bryant Foulger serves as Chairman of the Board of Directors for Foulger-Pratt and is a member of the Investment Committee. In his current role, Bryant draws on more than 30 years of real estate and management experience to provide approval and oversight of the CEO’s vision and strategy. He was appointed to Maryland Governor Larry Hogan’s transition team and is also involved with the Montgomery Business Development Corporation, the Greater District of Columbia Chapter of the Leadership Council for the Mayo Clinic, the Montgomery County Business Advisory Panel, and is a Trustee Emeritus of the Bullis School in Potomac, Maryland. Bryant attended Brigham Young University and serves on numerous professional and charitable boards. Show Notes Current Role Chairman role still involved day to day. Handed reins of business to four Managing Partners (6:00)Cameron Pratt, CEOBrian FoulgerBrigg BunkerPete OgnibeneSpends time on asset management and design for new projects (6:30)Does what he wants to do and not what he doesn’t want to do (7:10)What is over the horizon? (8:00) Origin Story Born in Utah (9:00)Sid Foulger (his Dad) was a friend of the Marriott family (9:15)Member of the Church of Jesus Christ of the Latter Day Saints (9:30)His Dad was recruited to Marriott Corporation to help with construction of hotels (10:00)His Dad went out on his own with six children to start Foulger & Company, a development/construction company (10:50)Sid Foulger was an entrepreneur who found opportunities and was tenacious to get things done (11:15)Family relationships in the Mormon faith are “eternal.” (13:45)Lived next door to brothers and sisters (14:15)He had close family bonds with 48 grandchildren (his children and nephews and nieces) (14:30)Many shared experiences- Homes in Utah and New Hampshire (15:45)Bought lots on one block in Potomac about 40 yrs. ago (16:15)Mormon Temple, Kensington, MD story (19:00)Bob Barker helped find the site (19:20)Sid Foulger helped in pricing the project (20:00)Keith Wilcox was the architect (childhood friend of Sid Foulger in Utah)Identified with the Salt Lake Temple in appe

Lee Cockerell retired as the Executive Vice President of Operations for the WALT DISNEY WORLD® Resort in Lake Buena Vista, Florida, a position he held for ten years.  His responsibilities encompassed a diverse mix of operations, which included 20 resort hotels with over 24,000 Guest rooms, 4 theme parks, 2 water parks, 5 golf courses, a shopping village & nighttime entertainment complex, the ESPN Sports Complex and the ancillary operations support functions.      Lee joined the Disney organization in July 1990 as Director of Food and Beverage and Quality Assurance for the Disneyland Paris hotels.  Prior to joining the Walt Disney World Co., he spent seventeen years in various executive positions with the Marriott Corporation and eight years with Hilton Hotels.   Lee is the best-selling author of four books on leadership, management and world class customer service;    Creating Magic…10 Common Sense Leadership Strategies from a Life at Disney is now available in 21 languages.    The Customer Rules...The 39 Essential Rules for Delivering Sensational Service is currently     available in 15 languages.    Time Management Magic…How to Get More Done Every Day    Career Magic…How to Stay on Track to Achieve a Stellar Career   Lee and his wife Priscilla reside in Orlando, Florida.  Lee enjoys teaching leadership, management and service excellence seminars, traveling, dining out and most of all spending time with his three grandchildren, Jullian, Margot, and Tristan.   Contact Lee: Website Cockerell Academy LinkedIn Facebook Instagram twitter  

Bill Wade, the CEO of Company.com is our special guest this week and this is episode 65 of The Leaders in Payments podcast.Bill grew up in Connecticut, and was a professional drummer before “hitting it big” in the payments industry. He was recruited by Marriott Corporation out of college, and spent a decade with them in the executive program before shifting into sales and mortgage banking, eventually making his way into the payments space.Company.com now provides resources and services to business owners. While not serving the payments industry exclusively, because of Bill’s previous decades of experience in payments, it has consistently been one of Company.com’s top priorities.According to Bill, the single biggest differentiator for Company.com is their focus on the overall user experience. With several members of his team coming from a payments background, they have an in-depth understanding of the industry’s competitive nature, as well as the importance of differentiation.A continuing payments trend, according to Bill, will be progressive advancements related to speed of transaction settlement, as well as increased opportunities for business with solid technology backgrounds that can effectively address the user experience.Bill is tremendously appreciative of the team members he’s had over the years, and is excited about helping more companies find and take advantage of opportunities moving forward. His advice for newcomers: Be innovative, be scrappy and work hard.

During this episode, You, Me, and Your Top Three host, Gregg Garrett, discusses the magic of customer-centricity. Gregg speaks with Lee Cockerell who threaded magic in all customer experiences in the Magic Kingdom, Disney, and who managed some of Disney’s largest resorts and is a student of hospitality. Of course, Lee speaks about his top three from a boss who taught him how to be confident, to a mentor who showed him all the ways of being hospitable, to his grandmother who started him on the journey, and his wife of 52 plus years who kept him on it, and to the former president of Disney who helped him to learn, listen and manage experts. And you have to hear what he has to say about making the schedule of life’s priorities part of your daily routine, all this and more! About Lee Cockerell Lee Cockerell is the former Executive Vice President of Operations for the Walt Disney World® Resort.  “As the Senior Operating Executive for ten years, Lee led a team of 40,000 Cast Members and was responsible for the operations of 20 resort hotels, 4 theme parks, 2 water parks, a shopping and entertainment village, and the ESPN sports and recreation complex in addition to the ancillary operations which supported the number one vacation destination in the world.” One of Lee’s major and lasting legacies was the creation of Disney Great Leader Strategies which was used to train and develop the 7,000 leaders at Walt Disney World. Lee has held various executive positions in the hospitality and entertainment business with Hilton Hotels for 8 years and the Marriott Corporation for 17 years before joining Disney in 1990 to open the Disneyland Paris project. Lee has served as Chairman of the Board of Heart of Florida United Way, the Board of Trustees for The Culinary Institute of America (CIA), the board of the Production and Operations Management Society, and the board of Reptilia a Canadian attractions and entertainment company. In 2005 Governor Bush appointed Lee to the Governor’s Commission on Volunteerism and Public Service for the state of Florida where he served as Chairman of the Board. He is now dedicating his time to public speaking, authoring a book on leadership, management, and service excellence titled, Creating Magic… 10 Common Sense Leadership Strategies from a Life at Disney, which is now available in 13 languages, and his latest book, The Customer Rules… The 39 Essential Rules for Delivering Sensational Service. Lee also performs leadership and service excellence workshops and consulting for organizations around the world as well as for the Disney Institute. Lee has received the following awards: Golden Chain Award for Outstanding leadership and business performance from the Multi-Unit Foodservice Operations Association (MUFSO). Silver Plate Award for Outstanding Operator in the foodservice industry from the International Foodservice Manufacturers Association (IFMA). Excellence in Production Operations Management and Leadership (POMS) from the Productions and Operations. Grandfather of the year from his three grandchildren, Jullian, Margot, and Tristan. Lee and his wife Priscilla live in Orlando, Florida. Show Highlights Segment 1: Overview 1:01      What do customer touchpoints, customer journey, customer experience, customer-centricity mean? 2:07      “The full view of the customer is so easy yet, so complex… what it comes down to is empathy” 3:07      Put the customer in the middle 4:09      Welcome an expert in empathetic thinking: Lee Cockerell 5:43      Lee Cockerell: A boy whose story begins on a farm in Oklahoma Segment 2: The “Top Three” 11:27   Lee’s Top Three begins with his grandmother and a General Manager, Bud Davis, who helped him refocus his attitude 13:46   Diffusing defensiveness by building trust   15:35   Lee’s Top Three continues with Eugene Scanlan from Waldorf Astoria who taught him a lot – “the service itself is what shines, not the individual providing the service” 19:59   Lee’s Top Three expands with his wife of 53 years, who keeps him most in order   22:37   Expanding beyond food and beverage into full park management 23:42   “I didn’t try to be the expert in everything; my philosophy is to hire the experts and let them do their job.”   25:25   Letting go of always being in control and a successful career to thank for it 28:24   “Most people leave leaders, they don’t leave the company.” 29:04   Lee’s Top Three concludes with Judson Green who gave him his shot in Orlando 29:54   “He asked a lot of questions… he knew if you knew what you were talking about or not.” 31:25 “I want to be remembered as a teacher, not a boss because nobody likes a boss, a teacher teaches people.” Segment 3: Transformation & Disruption 32:33   Lessons from Lee: Time Management, Customer Skills and Creating a better culture 37:28   Disney’s take on the customer experience   38:45   “Treat every customer as an individual” Segment 4: Wrapping Up 41:34   One additional lesson from Lee: “Schedule the priorities in your life” 44:24   How to get in touch with Lee Additional Information Contact Lee Cockerell: Lee’s Email Lee’s Twitter Lee’s LinkedIn Lee’s Facebook Contact Gregg Garrett: Gregg’s LinkedIn Gregg’s Twitter Gregg’s Bio Contact CGS Advisors: Website LinkedIn Twitter

How does an addict successfully recover from their disease? As parents of an addict, Pamela and Gary Roberts saw that there was room for improvement in the current rehabilitation options. Now, they're on a mission to change the system.    Gary and Pamela are the founders of Promises Recovery Centers and Pure Body Zen, a hemp-derived products distribution company. Gary has also served as a firefighter for fifteen years, and just launched his new podcast, Good Dudes Grow, in December 2020. Pamela previously led strategic branding for the Marriott Corporation.    On this episode of Life After Addiction and Indictment, entrepreneurs Gary and Pamela Roberts speak with host Steve Cloward about their family's battle with addiction, how they've since reimagined the rehabilitation process, and the value of fitness and CBD during recovery. Hit play to find out what a successful recovery from opiate addiction can look like.    What You'll Learn: Why Gary and Pamela became disenchanted with the current rehabilitation protocols in Florida How they are now using Crossfit, community building, and nutrition to transform the rehabilitation process How CBD can help maintain a healthy, happy body during periods of stress  Favorite Quote: “When [participants] finish their recovery… they're always welcome back. They can still work out, still help do the vocational program. We'll get them a job, we'll make sure that they're ready to be functional in society, not just ‘okay, you're done—bye!'” —Pamela Roberts   Connect with Gary and Pamela: Pbzcbd.com https://promisesrecoverycenters.com/ https://directory.libsyn.com/shows/view/id/gooddudesgrow How to Get Involved: Find Steve on Linkedin, Facebook, Twitter, or on the Life After Addiction and Indictment Facebook Group.    Enjoyed the episode? Hop over to Apple Podcasts for more! Like and share to help spread the word. We appreciate your support—and we hope to return the favor: Leave a review to let us know what you want to hear from Steve next. 

I'm honored today to be talking with Lee Cockrell about creating Disney magic for your organization. Lee Cockerell is the former Executive Vice President of Operations for the Walt Disney World® Resort. As the Senior Operating Executive for ten years, Lee led a team of 40,000 Cast Members and was responsible for the operations of 20 resort hotels, 4 theme parks, 2 water parks, a shopping & entertainment village, and the ESPN sports and recreation complex in addition to the ancillary operations which supported the number one vacation destination in the world.  One of Lee’s major and lasting legacies was the creation of Disney Great Leader Strategies which was used to train and develop the 7,000 leaders at Walt Disney World. Lee has held various executive positions in the hospitality and entertainment business with Hilton Hotels for 8 years and the Marriott Corporation for 17 years before joining Disney. Lee has also launched the Cockerell Academy designed to fill in the blanks and give you the tools you need to focus on being the kind of leader people admire, doing the right things to manage your organization, and serving people in a way to set you apart. We'll dive deeper into these concepts: Some mindset changes between the corporate life and independent work  Crafting your value proposition as an independent practitioner How to seek out your early clients/customers? Thoughts on Leadership Now, for some action steps: Download the free worksheet: Three Steps You Need for a More Productive Workday Resources: Lee Cockerell’s website: https://www.leecockerell.com/  The Cockerell Academy: https://www.cockerellacademy.com/  Lee’s latest books: Creating Magic: 10 Common Sense Leadership Strategies from a Life at Disney Time Management Magic: How to Get More Done Every Day and Move from Surviving to Thriving Career Magic: How To Stay On Track To Achieve A Stellar Career Connect with Me: LinkedIn Facebook Please leave a Rating and Review: Since this podcast is new, I’m asking for Apple Podcasts reviews. Reviews help others discover and learn what Leading the Factory Forward is all about. If you enjoyed this episode, we've created a PDF that has all of the key information for you from the episode. Just go to the episode page at https://www.lynnfriesth.com/podcast to download it. I thank you so much for being here and I’ll see ya next time on Leading the Factory Forward. — Lynn *** EPISODE CREDITS: If you like this podcast and are thinking of creating your own, consider talking to my producer, Danny Ozment. He helps thought leaders, influencers, executives, HR professionals, recruiters, lawyers, realtors, bloggers, coaches, and authors create, launch, and produce podcasts that grow their business and impact the world. Find out more at https://emeraldcitypro.com

Susan Kathleen interviews Special Guest John Boggs from Los Angeles, U.S.A.   John is known as “The Action Man” and has turned a business that was a “4-time” failing start-up into a thriving company with over $60 million dollars in annual revenue.  He is passionate about helping businesses develop strategies for lasting success and thousands of business professionals have benefited from his training and motivation.  In 2010, he branched out starting his own coaching, consulting business called Maximum Sales Power, traveling and speaking on leadership, business organization and success, appearing on stage with many of the top leaders in the personal development industry, such as, Bob Proctor, Les Brown, Mary Morrissey and Paul Martinelli. John has spent 22 years in the resort hotel industry and again, he is a Nationally recognized executive. He was responsible for developing and leading a successful business with 1000’s of employees, producing 60 million dollars annually. Thousands of business professionals have benefited from his training and motivation. (Including me). And has personally coached and consulted for executives with Johnson & Johnson, Toyota Motors, Pfizer, The Marriott Corporation, Citi Group, Century 21 and the World Bank. His executive clients have enjoyed greater clarity, increased revenues and tangible strategies that empower more effective leadership. John’s executive clients have enjoyed greater clarity, increased revenues and tangible strategies that empower more effective leadership and as a national and international award-winning executive, he founded the Business & Leadership Division of the Brave Thinking Institute where he also serves as the CEO. CONTACT DETAILS Personal Website http://www.johnboggs.com Maximum Sales Power http://www.maximumsalespower.com Life Mastery Institute http://www.lifemasteryinstitute.com Join Susan Kathleen on a journey into your dreams, making a difference, and living life on your own terms. This is Awaken Your Mind Magic. Visit www.awakenyourmindmagic.com to find out more. The theme song is by Heather Christie & Vir McCoy and is Called Silver on the Outside. Download the album here - https://heathercsongs.bandcamp.com/album/stars-that-fall

Frank talks with Dave Damiani about the music of Frank Sinatra and how Sinatra inspired his style of music.   Dave Damiani is an American singer, songwriter, producer based out of Los Angeles, CA. Having started as a bartender at the famed CHARLIE O'S JAZZ CLUB in Valley Village, CA, Dave Damiani had the opportunity to work, learn and become friends with some of the best musicians on the planet. Legends like Earl Palmer, Marty Harris, Ross Tompkins, Sam Most,  Teddy Edwards, John Heard, Roy McCurdy, Frank Capp, Ernie McDaniel, Dini Clarke, Danny Grissett, George Gaffney, Mark Murphy, and Richie Cole (just to name a few) took time to mentor Dave Damiani, share stories and chord  changes. Shortly after receiving his master's degree in Commercial Music from the California State University in Los Angeles, Dave began his pursuit to put together the perfect band with youth and style.  His debut album "Watch What Happens" has been receiving worldwide airplay. Brad "Martini" Chambers was the first to discover Dave Damiani's originality.  Brad has been playing him constantly on www.martiniinthemorning.com since 2013. Additionally, receiving airplay on over 300 radio stations and on Satellite Radio XM 71 (Siriusly Sinatra). In January Dave Damiani hosted his own hour on Sirius XM Siriuisly Sinatra #71, while hosting his good friend and New Jersey brother Joe Piscopo swung the studio say hi! Dave Damiani & The No Vacancy Orchestra have produced shows with Frank Sinatra Enterprises, The Grove, Citi, Capital One, American Airlines, Jack Daniels, George Benson, Molly Ringwald, Bobby Ridel, Landau Murphy Jr., Hailey Reinhart, Renee Olstead, Steve Tyrel, Larry King. "Your record "Watch What Happens" is great!  You should really be proud.  I mean great and I don't just say these things."-Johnny Mandel Oscar and Grammy Award Winning Composer and Arranger   Dave Damiani has performed for:  Leonardo DiCaprio, Ryan Seacrest, Gene Simmons, David Spade, David Hasslehoff, Jack Klugman, CBS Television, ABC Television, FOX Television, Polo, The Marriott Corporation, EHarmony, Monster Energy Drink, Apple Computer, Microsoft, CITI (CitiBank), The Four Seasons, Ritz Carlton, Ryan Kavinaugh & Relativity Media, Wolfgang Puck, Cuba Gooding Jr, Oliver Stone, Ridley Scott, The Beverly Hills Hotel, Cafe' Carlyle - New York City, The Jazz Kitchen - Indianapolis, The Radio Hall Of Fame, Charles Durning, Ray Liotta, Budweiser, University of Texas - San Antonio and many more...

The primary focus of risk management is the protection of resources from losses due to legal action and the activities associated with risk management are easily adapted to a dental practice. The focus of these activities is directed at identifying areas of legal vulnerability and taking steps directed at mitigating or eliminating these risks. Additionally, purchasing insurance to offset potential financial losses is essential to risk management. The current areas of legal vulnerability center around issues of (1) absence of consent to care, (2) negligence, and (3) breach of contract. Consent to care, to be valid, must be informed and granted voluntarily. To meet the test of "informed," the information given to the patient must be in understandable language and contain the risks, benefits, and alternatives to the recommended treatment. Otherwise, it may not provide much of a defense. In addition, the patient must be given an opportunity to have his or her questions answered. Obtaining consent in the treatment of minors requires the signature of those with legal capacity to grant consent. Being creative, however, does not always equate to optimal results. In other words, asset protection plans which are elaborate or suspect are likely to collapse under the scrutiny of a judge or jury. In the wake of litigation, you will be expected to describe specifics about how assets were transferred, and why. If the explanation is not sound and compelling, the court is likely to rule for the plaintiff, leading to disastrous consequences. The objective here is making it as difficult as legally possible for litigators, creditors, and others to win a judgement against you, or your business. Creating such protection litigants on notice that going to court will require an expensive lawsuit that could stretch on for months or years. When the Marriott Corporation split itself into two corporations in the early 1990s, their primary motivation was dividing cash rich assets from its lawsuit-prone operations. Now, as a dentist, you may not think you need to worry about this since your assets are nothing like those of a resort giant like Marriott. However, this lesson should be used by every dentist who wishes to build a veil around their assets and practice. All over the country, business owners are discovering the benefits of establishing multiple legal entities in an effort to alleviate the risk of civil litigation. Building an asset defense strategy is paramount, and must be done before you are facing unintended consequences. While most dentists will not be sued as often as global hotel chains, plaintiffs are winning million-dollar judgments against dentists. Cases range from allergic reactions to anesthesia, failure to diagnose ailments to procedures resulting in permanent nerve damage, and more. And lawsuits against dentists unrelated to dental care can be just as real (slip, trip, and fall lawsuits; wrongful termination lawsuits, sexual harassment, and discrimination claims). We live in a litigious society. Therefore, one would think that few dentists would be shortsighted enough to operate as sole proprietorship's or general partnerships, leaving themselves personally liable for a judgment. However, surveys tell us that as many as 50 percent of dentists in the United States were practicing without the benefit of legal structures, leaving them vulnerable to a host of non-medical liabilities. Whatever the actual number, any dentist practicing as sole proprietorship's is personally exposed to unlimited legal liability in their business operations. Being in business without legal protection is like riding a motorcycle without protective headgear – all it takes is one incident. What might not be obvious to the dentists who are operating under one all-inclusive legal identity — such as a professional corporation, or PC, a professional association, or a Professional limited liability company — could be just as risky. I knew one doctor who had more than $2 million in his professional corporation’s accounts receivable. Another dentist told me he held almost $1 million worth of real estate owned by his professional corporation. One lawsuit against these professional corporations could result in a total loss of the corporation’s assets. Many corporations have learned (the hard way) that combining business assets with business operations in one legal entity, they risk losing everything in a single lawsuit. The new rule of lawsuit protection is simple: Keep your business assets separate from your business operations. So, how does one achieve this measure of protection? Simple, cash-rich assets such as buildings and land should be kept in separate legal entities, such as limited partnerships or limited liability companies. Otherwise, one lawsuit against a dentist can drain his or her corporation entirely. Instead, professional corporations should own as few assets as possible so they do not become a target of litigation. There is no right or wrong way to diversify. There are many variables to consider: How many dentists participate in the practice? Are the building and land owned or leased? What is the value of the professional equipment? Following are some general principles dentists can use to protect themselves from lawsuits directed at either the practice or the dentist specifically. If you own land, buildings, or both, talk to your legal advisor about holding them in a distinct legal entity from your dental practice. If the same corporation owns property and operates the business, both are jeopardized by one lawsuit. Just as Marriott divided its assets into two corporations, you can limit what assets are exposed to a lawsuit by dividing your real property from your professional practice. My entity of choice for holding assets is a limited partnership, or LP. Your LP then leases the land, building, or dental equipment it owns to your professional practice corporation. Your professional practice corporation now owns no assets, but functions as your operating company: it employs your employees, pays expenses, bills insurance companies, and collects fees. Now, when a patient sues your professional corporation, it has no assets to be seized in the lawsuit. Depending on the value of the equipment in your practice, you might want to use the same principle in owning your office equipment. If everything from the lobby chairs to the CBCT machine is owned by your LLC and leased to the practice, then all of your business assets are insulated from lawsuits. With the fast rate at which dental equipment traditionally depreciates, however, smaller offices may find this unnecessary. Nevertheless, let’s say a dental office owns $400,000 in new equipment and falls victim to a judgment which forces a sale of the dental equipment. This event could effectively put this practice out of business. Let’s say the same dental practice is sued, but this time all of its assets are owned by a separate entity — perhaps the popular limited liability company. In this case, a plaintiff’s attorney would be unable to touch the business assets. Therefore, if the dental corporation is closed, the dentist is free to reopen under a different corporation and subsequently lease all the same equipment to the new practice, effectively never missing a beat. Our firm believes too many dentists operate their practices like a family business. Having helped many dentists set up their business and legal structures, this area “trips up” more dentists than any other. Suffice it to day, if dentists go to the trouble of having corporations, they need to run them like corporations. This means yearly meetings of corporate officers. It means minutes are recorded and filed at all meetings. And above all, it means spouses cannot go grocery shopping with the corporation’s checkbook. Courts can pierce the corporate veil all too easily when dentists get lazy with the details of their corporations. In case after case, dentists open themselves up for trouble when they mingle their family finances with their dental business. Also, remember that liability insurance is not perfect. Judgments may not be entirely covered by insurance policies because of payout caps or exclusions. For instance, one dentist found out a lawsuit filed against him fell under a policy exclusion. This oral surgeon was held personally responsible for more than $300,000 in a judgment. The lesson is clear: Although you may faithfully pay your malpractice premiums, nevertheless, you could have to pay a large judgment with your personal assets. Exhausted Protecting personal assets requires more than simply deeding assets to spouses. Today, courts consider these practices, in response to a lawsuit, to be a form of fraud. For this reason, a growing number of dentists title their homes, savings accounts, and investments to separate legal entities. Much like dividing land and buildings from a dental practice, some dentists wisely title their family assets to trusts, limited partnerships, or corporations. If your home is owned by a correctly drafted legal entity, it is much harder for a court to seize. Some forms of ownership, such as the LP, even can serve as a deterrent from lawsuits ever being filed against you. An LP includes wording that not only makes assets held in the partnership almost impossible to seize, but also may require the plaintiffs to pay the taxes on these items. In fact, many attorneys will retreat if they discover assets are owned by a limited partnership. The principles are simple First, divide your business assets from your business operations. Review carefully the nature of your business and professional activities. Can you logically divide the business or professional activity into two or more separate entities? For example, why does the dental practice have to include the laboratory? Why can’t the A/R be kept separate from the PC? Why must your PC also own your office? Dividing the ownership of your assets can literally save them when a lawsuit strikes. Second, keep your personal life separate from your professional life. If private and professional assets are mixed, both are made vulnerable in lawsuits. Third, structure yourself to withstand litigation before a lawsuit occurs. Any steps to rearrange your assets after a potential lawsuit occurs can be ruled fraudulent by the courts. Using asset protection principles before a problem arises, however, is seen as smart and strategic. The same measures taken after a lawsuit-prone incident occurs can be ruled evasive and fraudulent. As you restructure your assets, make sure your lawyer is fully versed in modern asset-protection principles. Equity stripping Although the idea of borrowing money from a bank when you don’t need it may seem counterproductive, when used for the purposes of “equity stripping” it not only makes sense but could be the wisest financial move you’ll ever make. It works like this: You take out a bank loan and secure it with property of your business that is shown on the balance sheet (such as equipment, real estate, a vehicle, or even receivables and inventory). Should creditors or a litigant attempt to seize the encumbered assets, they would first have to pay off the bank loan, likely rendering the entire exercise without financial gain. Despite the simplicity and rock-solid effectiveness of this strategy, rarely do we hear of financial advisors talking about this with a client. The reality is that your success and stature as the owner of a prosperous dental practice make you a target for a wide spectrum of potential misfortune. From creditors, judgments, divorce, tax audits, partnerships gone wrong—there are many forces that can quickly erode or drastically reduce your business and personal assets. Few professionals have as much to gain from asset protection as private-practicing dentists – operating with the reality of business and malpractice liabilities. There has never been a better time to consider your set of circumstances and make necessary changes to protect yourself, your practice, and your family. Sit down with your wealth management professional or financial advisor to evaluate your liabilities and insurance policies. What assets might you have overlooked, or might have grown in attractiveness to potential litigants? The quickest and most cost-effective approach to gaining blanket coverage is to take out a large umbrella policy to safeguard assets. Placing your assets in someone else’s name, such as your spouse or adult child, usually places them beyond the reach of any legal action directed at you or your business. Sole Proprietorship in Dentistry (DBA) A sole proprietorship means doing business as yourself – you and the company are the same entity for legal purposes. While it’s rare for private practices, it can be more common for associates working as independent contractors. Select CPAs may recommend a sole proprietorship for your dental practice because • You report income and losses on a 1040, not a corporate tax return. • If you start your dental practice from scratch, you can take advantage of the losses on your 1040 in the early years, likely before your business starts making and reporting a profit. Other legal and accounting professionals may advise against a sole proprietorship because • If you’re sued for medical malpractice, your personal assets can be taken. • It makes the web of personal and professional finances very difficult to separate. • Your personal credit is at risk. • As an associate, your profits are subject to self-employment tax; you will pay payroll taxes as an employee and an employer. • You will pay more in Social Security and Medicare taxes. Professional Corporation (PC) A Professional Corporation (“P.C.”) is simply a corporation for licensed professionals, like doctors or lawyers. This structure can be appealing to a single dentist because • Financials clear – your income is separate from the practice’s income and profits. • The corporation can provide health insurance to you as its employee and deduct the cost as a business expense. • Caps on self-employment taxes. Because of its corporation status, however, PCs • Require more paperwork. • Require formal annual meetings. • Pay franchise taxes. A Professional Limited Liability Company (PLLC) A group of licensed professionals that want to form an LLC must form a PLLC which ensures that all managers of the entity must be of the same licensed profession. PLLCs are often recommended for dentists opening/starting a new practice: • PLLCs offer the tax and liability advantages of a corporation • They are generally considered to have less of an administrative burden, meaning less paperwork. Drawbacks of a PLLC include: • A dentist’s Medicare and self-employment tax liability is capped based upon the profitability of the practice, not personal income, so the tax burden will likely be higher. Making the S-Election for Dentists? An S-Corp is often referred to as an entity. However, Sub-Chapter S is actually a federal election and doesn’t affect how the state sees your business. It does, however effect the taxation for you and your practice. Electing an S-Corp may be advisable • Because only the income paid to employees is subject to employment taxes. Other distributions made to owners are not considered wages and aren’t taxed as such. • If you’ve selected to form a PLLC. Because of the self-employment tax savings mentioned above, it can be a good match for a PLLC, which has less burdensome administrative requirements making for a ‘best of both worlds’ match.

Angela Suggs, the President and Chief Executive Officer of the Florida Sports Foundation, works to support Florida’s $57.4 billion sports industry.  In her role, Suggs leads the organization’s efforts to assist communities with securing, hosting and retaining sporting events and sports-related business through the Foundation’s grant programs; provide participation opportunities in the Sunshine State Games and Florida Senior Games; serve as Florida’s leading resource for sport tourism research and facts; assist in the promotion of targeted leisure sports industries in Florida; and assist national and state governing bodies to promote amateur sport development. Prior to joining the Foundation, she held various roles at Florida A&M University, including Senior Associate Athletics Director for External Affairs and Senior Woman Administrator (SWA). A native of Tallahassee, her previous experience includes work in sales with Brown and Brown Insurance, Joe Robbie/Pro Player Stadium and the Marriott Corporation. She holds a B.S. degree in Business Economics from Florida A&M and an M.S. degree from St. Thomas University. Angela is married to Davin Suggs and the couple has one daughter, Dillyn Ashleigh.

Clifford Smith of the Cookie Club of America discusses the different changes and pivots he’s had to make in his company. BizSoup Talk Radio Podcast Episode 007 with John DeBevoise Clifford Smith is the founder and president of the Cookie Club of America. Clifford brings twenty-eight years’ experience in the management of for-profit organizations including the Board of Directors' governance and policy. Clifford has a proven ability to manage complex issues and large portfolios of responsibilities. An experienced senior-level planner and administrator, Clifford have implemented corporate management structures, policies, and procedures, operational systems and controls throughout his career. Clifford served as former President of 1st Net Technologies, Inc. Through public speaking engagements, he won over new clients and business relationships providing investor relations services for publicly traded companies. Conducted various relations workshops at several “Money Shows” and Regional Investment Banker’s Association Conferences in Washington, D.C. and San Francisco. Clifford was heavily involved in the opening of multiple food and beverage outlets, throughout five new full-service hotels, for the Marriott Corporation. Hotels included: Boston Copley, Long Island NY, Westchester NY, Newark Airport Marriott, and the New York City Marriott Marquis. Bachelor of Science Degree (B.S.) Food Service Management and Business Administration, from Montclair College in New Jersey. Associates of Applied Science Degree (AAS) in Hotel Restaurant Management with a Minor in Nutrition from Bergen Community College, Paramus, New Jersey. Listen to this information packed BizSoup Talk Radio Podcast episode with Clifford Smith about his company the Cookie Club of America and the different pivots he has made to keep his company going. ●     How there are many different moving parts to oversee to make sure a company runs smoothly. ●     How Clifford discovered using food as a . ●     Why it’s important to pick something to feature that has a global presence. ●     Why you should remain patient in the developing process. ●     How vital it is to have a good quality product. Links Mentioned Turn your podcast into a book at www.marketdominationllc.com/PodcastOffer If you have a question about your product go to BizSoup.com Connect with Clifford Smith Website https://cookieclubofamerica.com/ Facebook https://www.facebook.com/pages/category/Wholesale-Bakery/Cookie-Club-of-America-162091961150853/ LinkedIN https://www.linkedin.com/in/clifford-smith-88940712          

Clifford Smith discusses how to get your product into a hotel chain. BizSoup Talk Radio Podcast Episode 008 with John DeBevoise Clifford Smith is the founder and president of the Cookie Club of America. Clifford brings twenty-eight years’ experience in the management of for-profit organizations including the Board of Directors' governance and policy. Clifford has a proven ability to manage complex issues and large portfolios of responsibilities. An experienced senior-level planner and administrator, Clifford have implemented corporate management structures, policies, and procedures, operational systems and controls throughout his career. Clifford served as former President of 1st Net Technologies, Inc. Through public speaking engagements, he won over new clients and business relationships providing investor relations services for publicly traded companies. Conducted various relations workshops at several “Money Shows” and Regional Investment Banker’s Association Conferences in Washington, D.C. and San Francisco. Clifford was heavily involved in the opening of multiple food and beverage outlets, throughout five new full-service hotels, for the Marriott Corporation. Hotels included: Boston Copley, Long Island NY, Westchester NY, Newark Airport Marriott, and the New York City Marriott Marquis. Bachelor of Science Degree (B.S.) Food Service Management and Business Administration, from Montclair College in New Jersey. Associates of Applied Science Degree (AAS) in Hotel Restaurant Management with a Minor in Nutrition from Bergen Community College, Paramus, New Jersey.   Listen to this information packed BizSoup Talk Radio Podcast episode with Clifford Smith about getting your product into a hotel chain. ●     How the process of getting your product into a hotel chain can take a lot of time. ●     Why it’s important to small and gain the confidence of your local hotel first. ●     Where you can go to exhibit your product to get you noticed by hotels. ●     Why it’s imperative to know your limitations and not reach past them. Links Mentioned Turn your podcast into a book at www.marketdominationllc.com/PodcastOffer If you have a question about your product go to BizSoup.com Connect with Clifford Smith Website https://cookieclubofamerica.com/ Facebook https://www.facebook.com/pages/category/Wholesale-Bakery/Cookie-Club-of-America-162091961150853/ LinkedIN https://www.linkedin.com/in/clifford-smith-88940712          

Lee Cockerell 407-908-2118 Lee@COCKERELL.COM www.LeeCockerell.com Orlando, Florida Lee Cockerell retired as the Executive Vice President of Operations for the WALT DISNEY WORLD® Resort in Lake Buena Vista, Florida, a position he held for ten years.  His responsibilities encompassed a diverse mix of operations, which included 20 resort hotels with over 24,000 Guest rooms, 4 theme parks, 2 water parks, 5 golf courses, a shopping village & nighttime entertainment complex, a sports & recreation complex, and the ancillary operations support functions Lee joined the Disney organization in July 1990 as Director of Food and Beverage and Quality Assurance for the Disneyland Paris hotels.  Prior to joining the Walt Disney World Co., he spent seventeen years in various executive positions with the Marriott Corporation and eight years with Hilton Hotels. Today Lee is the founder of his consulting, seminar and speaking business, Lee Cockerell, LLC specializing in leadership, management and customer service. Lee has served on the Heart of Florida United Way Board for six years including being the Chairman of the Board and a member of the Executive Committee and as Campaign Chairman for Central Florida.   Lee served as a member of the Board of Trustees for the Culinary Institute of America in Hyde Park, NY; a member of the Board of Directors of the Production and Operations Management Society (POMS) and in 2005 Governor Jeb Bush appointed him to the Governor’s Commission on Volunteerism and Community Service where he served as the Chairman of the Board. In 2008 Governor Brad Henry of Oklahoma named Lee as a Creative Ambassador to assist the state in leadership and business development. Lee serves on the Oklahoma State University Board of Advisers for the School of Hospitality and Tourism, the Gregory Elias Entertainment Management Advisory Board for the University of Central Florida Rosen College of Hospitality and for the Advisory Board Rollins College Department of Business Lee has been voted Best Grandfather of the year for 23 straight years by his three grandchildren, Jullian, Margot and Tristan.   Lee is the author of four books on Leadership, Management and Customer Service and the Co-Author for a text book for the State University of New York (SUNY), Suffolk County Community College.  BOOKS: Creating Magic…10 Common Sense Leadership Strategies From a Life At Disney (18 Languages)   The Customer Rules…The 39 Essential Rules to Deliver Sensational Service (13 languages)     Time Management Magic…How to Get More Done Every Day     Career Magic…How to Stay on Track to Achieve a Stellar Career     A-Game Magic…Introduction to Business 101 (SUNY) Suffolk County Community College   These books are being used as text books and required reading by many colleges and universities and by the US Military. Podcast:   Creating Disney Magic weekly 15 minute podcast on iTunes, Stitcher Radio, iHeart Radio or at www.LeeCockerell.com   Lee and his wife Priscilla reside in Orlando, Florida.  Lee enjoys teaching leadership, management and service excellence seminars, traveling, dining out and most of all spending time with his three grandchildren, Jullian, Margot, and Tristan. For more information go to: www.LeeCockerell.com 

When you're able to get things done, your self-confidence gets better. In this episode, operations executive, speaker, and author Lee Cockerell talks about how time management plus discipline and empathy make the best leaders. Discover his early beginnings in Walt Disney and Marriott Corporation, and the lessons that he learned on strategies on simplifying work […]

When you’re able to get things done, your self-confidence gets better. In this episode, operations executive, speaker, and author Lee Cockerell talks about how time management plus discipline and empathy make the best leaders. Discover his early beginnings in Walt Disney and Marriott Corporation, and the lessons that he learned on strategies on simplifying work and hiring the right people who share your core values. Lee also emphasizes on choosing your priorities while you’re still young, Love the show? Subscribe, rate, review, and share! Here’s How » Join the Take Back Time community today: TugOfWarWithTime.com Tug of War With Time Facebook Tug of War With Time Twitter Tug of War With Time Pinterest

Deborah Marriott Harrison on Marriott's culture of putting people first~ And my grandfather started it by making a sign he put over the kitchen doors in the Hot Shops that says, "If you take care of the employee, the employee will take care of the customer and the customer will come back again and again." And we really pride ourselves in taking care of our associates. Deborah Marriott Harrison, Global Cultural Ambassador Emeritus Marriott International (r) and host Andy Ockershausen (l) in-studio interview Andy Ockershausen: This is Our Town. And I'm so delighted to have in one of the most important people in representing the families and I could probably, the number one family in Washington was the Marriott family, and I'm so delighted to have Debbie Marriott Harrison on Our Town. Welcome to Our Town, Debbie. Deborah Marriott Harrison: Thank you Andy. I'm delighted to be here. Andy Ockershausen: Well, our relationship, my relationship personally goes back to Marriott for many, many years before you were born, probably. Because being a big part of Our Town growing up at WMAL and Channel 7 and the Washington Star is my background, and you know what the Star was like when you were growing up in Our Town and- Deborah Marriott Harrison: Yeah, my brothers used to deliver the paper. Andy Ockershausen: I say, right. It was Our Town. It was a small town. What's happened now has been an explosion. But thank you for remembering that there is a WMAL that was in Our Town and thank you for what you have done for the Marriott Corporation and particularly when you worked at ... your story was working at the Key Bridge Marriott? Marriott's First Two Hotels - Twin Bridges and Key Bridge Hotels - A Bit of Our Town History Deborah Harrison: Yes. Andy Ockershausen: How many years? Deborah Marriott Harrison: Oh, just one summer after I had finished my freshman year. Andy Ockershausen: Oh, you just did it in the summer time. Deborah Marriott Harrison: Yes. I just did it for the summer and that was our second hotel and it is still our oldest hotel in our portfolio because the first hotel was the Twin Bridges Hotel. Andy Ockershausen: Do I remember that well. Deborah Marriott Harrison: Yeah. Opened in 1957 near the 14th Street Bridge and we sold that in the late 80s and there's nothing on that lot right now. It's an empty lot. Andy Ockershausen: The Windjammer Club. Deborah Marriott Harrison: Yes, The Windjammer Club. And- Andy Ockershausen: It was a bottle club I remember that well. Deborah Marriott Harrison: Sirloin and Saddle, the restaurant. Andy Ockershausen: Well, the motel opened up where it used to be a national airport and before national airport there was another field there- Deborah Harrison: Right. Hoover. Andy Ockershausen: Were Marriott had a catering business. Deborah Marriott Harrison: Yup. Hoover Field. And the Pentagon is, and the Pentagon is there now. Andy Ockershausen: And yeah. Right. And so that was the beginning of the catering business, but the hotel business, your grandfather opened that hotel, I remember it had a sign. It was the only sign I've ever seen on the 14th Street Bridge and the Washington signs, at the exit to get to the Marriott Hotel. Can you ... you were too young to know that. Deborah Marriott Harrison: I don't remember that. You're right. I don't remember. That's really neat. Andy Ockershausen: There was some political pressure to get that done. But it was done. The only motel that was highlighted on the bridge leaving town, was the Marriott Twin Bridges. And there were twin bridges and then Marriott got into the hotel business and then opened up in Rosslyn. Was that your next big hotel? Deborah Marriott Harrison: The next one, two years later was the one was Key Bridge in Rosslyn overlooking Georgetown and the river. Andy Ockershausen: And it was a real, a motor hotel. It was a small structure. Marriott Started Out in the Hotel Business with Motor Hotels

Gary Cohen, WRAP Chairman, on drinking responsibly~ "Let's just do it and have a plan. The world has changed. When I have a party at my house ... my neighbors walk, but my friends, they'll take an Uber or a Lyft because they want to have a few cocktails at my house and they want to get home safe . . . it's the right thing to do and I do it myself as well." Gary Cohen, WRAP Chairman and Restaurateur in studio with host Andy Ockershausen Andy Ockershausen: This is Our Town. This is Andy Ockershausen with a wonderful, wonderful opportunity to me to talk to a man that I've envied from distance because I didn't know what he was doing until recently, but in reading his resume, I found out so much. Gary Cohen, welcome to Our Town. Gary Cohen: It is my pleasure to be here, thank you for the invitation. Andy Ockershausen: What a background, all you've done, right? Say all these restaurants, but we want to find out about you. You grew up in Long Island. Are you a native? Were you born in the Island? From New York to Northern Virginia Gary Cohen: I was born on Long Island in Glencove Hospital. I grew up in a town called Plainview. Andy Ockershausen: I know Glencove. Gary Cohen: I grew up there until I went away to college, upstate New York in 1979, SUNY at Oneonta. Andy Ockershausen: Yeah, what is that, an Indian name? Gary Cohen: It's an Indian name. It's a small college somewhere between Binghamton and Albany and I got my degree- Andy Ockershausen: Otesaga, I know. I've been to Cooperstown, of course. Gary Cohen: Yeah, it's very close to Cooperstown. I still go back to visit ... Every couple of years I go to Cooperstown, see the Hall of Fame and I stop back at my college town. It's not quite the same anymore, but it was a great experience there. Andy Ockershausen: Cooperstown, I think is wonderful. For our young people and I hope everybody can visit because I know you're a baseball fan and that didn't bring you to Washington, but you moved to Virginia in August of what, 1979? Gary Cohen: That's correct. Andy Ockershausen: Why would you leave SUNY and come to Northern Virginia? Gary Cohen: I got my first my first job experience, my first job offer, excuse me, from the Marriott Corporation. They ran a group of restaurants down here. Some of you that have been around a long time might remember them, Joshua Tree and Phineas Prime Rib and some of those old restaurants. I joined them out of college and it's a funny story when I joined them. People said to me, "Why do you want to move to Washington? You've never left Long Island in your life?" I said to them- Andy Ockershausen: Yeah, that is strange. Gary Cohen: I said to them, "I don't want to spend my life on 495, the Long Island Expressway," so I come down here and now I spend my life on 495 the Beltway. Andy Ockershausen: Well, you picked the right people to go to work with because they are farsighted and they were growing. That's part of Our Town is Marriott, of course. Gary Cohen: Sure. Andy Ockershausen: The children were born here. The family was here. I knew Mr. Marriott through a lot of charity work that we did with him and he was a fine man. A Start with Marriott - The Joshua Tree Gary Cohen: In those days, they were trying to diversify and they had their hotel division. They had what they called their "dinner house restaurant division." I worked. I was by the dinner house restaurant division. It was run by a separate group of people, but the Marriotts because first job they lived in the Marriott … My first job was at Joshua Tree in McLean. I ran the kitchen there and Mr. Marriott lived down the street for a while there,

About Dan Cockerell Dan was born in Chicago in 1969.  His father was an executive with the Marriott Corporation and as a result, Dan moved frequently across the United States while growing up. He attended Boston University, graduating in 1991, where he earned a Bachelor of Arts degree in Political Science.  An avid rugby player, he was selected for the 1990 and 1991 USA Collegiate All-American Rugby team, and was Captain for the 1991 team. Dan's first experience working for Disney was as a participant in the Walt Disney World College Program in Orlando in the summer of 1989, when he worked as a front desk host at the Contemporary Resort. Upon graduation from Boston University in 1991, Dan moved to Florida and participated in the Disneyland Paris Management Trainee Program.  In January of 1992, three months before the opening of Disneyland Paris, he was transferred to France, where he remained for five years in various management roles. He and his wife Valerie, who was also with Disneyland Paris, were married in France and spent five years there before moving back to Orlando in 1997.  Since that time they have raised three children – Jullian, Margot and Tristan. Dan has held various management and executive operations roles at the Walt Disney World Resort, both in the theme parks and resort hotels, and was the sixth executive to hold the position of Vice President, Magic Kingdom since the park opened in 1971.  He earned his MBA in 2001 at the Crummer School of Business at Rollins College. Dan puts great value on spending time in the operation and frequently spent time in the park, assisting cast members and interacting with guests.  He believes that building relationships is critical for leadership success, and his approachability in the workplace is a testament to his people-first philosophy. In addition to his operational responsibilities, Dan has been a keynote speaker for the world-renowned Disney Institute for 18 years.   He has addressed open-enrollment participants as well as attendees in customized programs including the USAA Bank, General Motors, the U.S. Department of State, the U.S. Army, the Southern Methodist University Business School, Porsche A.G., and United Airlines.  He also participated in the Sodexo Quality Life Worldwide Conference Panel, moderated by Arianna Huffington, in 2015. He served on the board of Junior Achievement of Central Florida from 2004-2018, and was Chairman in 2010. After a fulfilling and exciting 26-year career with the Walt Disney Company, and upon becoming empty nesters, Dan and Valerie made the decision to set out on a new adventure, balancing their time between Orlando and Boulder, Colorado. Valerie continues to facilitate Disney Institute programs in Orlando, as well as programs in French-speaking Quebec. Dan provides customized, authentic presentations, focusing on leadership and management practices, drawing upon his extensive Disney career with relevant examples and inspiring storytelling. Connect with Dan Cockerell DanCockerell.com Episode 348 This episode is brought to you by Super Joe's Super Retreats!

About Dan Cockerell Dan was born in Chicago in 1969.  His father was an executive with the Marriott Corporation and as a result, Dan moved frequently across the United States while growing up. He attended Boston University, graduating in 1991, where he earned a Bachelor of Arts degree in Political Science.  An avid rugby player, he was selected for the 1990 and 1991 USA Collegiate All-American Rugby team, and was Captain for the 1991 team. Dan's first experience working for Disney was as a participant in the Walt Disney World College Program in Orlando in the summer of 1989, when he worked as a front desk host at the Contemporary Resort. Upon graduation from Boston University in 1991, Dan moved to Florida and participated in the Disneyland Paris Management Trainee Program.  In January of 1992, three months before the opening of Disneyland Paris, he was transferred to France, where he remained for five years in various management roles. He and his wife Valerie, who was also with Disneyland Paris, were married in France and spent five years there before moving back to Orlando in 1997.  Since that time they have raised three children – Jullian, Margot and Tristan. Dan has held various management and executive operations roles at the Walt Disney World Resort, both in the theme parks and resort hotels, and was the sixth executive to hold the position of Vice President, Magic Kingdom since the park opened in 1971.  He earned his MBA in 2001 at the Crummer School of Business at Rollins College. Dan puts great value on spending time in the operation and frequently spent time in the park, assisting cast members and interacting with guests.  He believes that building relationships is critical for leadership success, and his approachability in the workplace is a testament to his people-first philosophy. In addition to his operational responsibilities, Dan has been a keynote speaker for the world-renowned Disney Institute for 18 years.   He has addressed open-enrollment participants as well as attendees in customized programs including the USAA Bank, General Motors, the U.S. Department of State, the U.S. Army, the Southern Methodist University Business School, Porsche A.G., and United Airlines.  He also participated in the Sodexo Quality Life Worldwide Conference Panel, moderated by Arianna Huffington, in 2015. He served on the board of Junior Achievement of Central Florida from 2004-2018, and was Chairman in 2010. After a fulfilling and exciting 26-year career with the Walt Disney Company, and upon becoming empty nesters, Dan and Valerie made the decision to set out on a new adventure, balancing their time between Orlando and Boulder, Colorado. Valerie continues to facilitate Disney Institute programs in Orlando, as well as programs in French-speaking Quebec. Dan provides customized, authentic presentations, focusing on leadership and management practices, drawing upon his extensive Disney career with relevant examples and inspiring storytelling. Connect with Dan Cockerell DanCockerell.com Episode 348 This episode is brought to you by Super Joe's Super Retreats!

About Dan Cockerell Dan was born in Chicago in 1969.  His father was an executive with the Marriott Corporation and as a result, Dan moved frequently across the United States while growing up. He attended Boston University, graduating in 1991, where he earned a Bachelor of Arts degree in Political Science.  An avid rugby player, he was selected for the 1990 and 1991 USA Collegiate All-American Rugby team, and was Captain for the 1991 team. Dan's first experience working for Disney was as a participant in the Walt Disney World College Program in Orlando in the summer of 1989, when he worked as a front desk host at the Contemporary Resort. Upon graduation from Boston University in 1991, Dan moved to Florida and participated in the Disneyland Paris Management Trainee Program.  In January of 1992, three months before the opening of Disneyland Paris, he was transferred to France, where he remained for five years in various management roles. He and his wife Valerie, who was also with Disneyland Paris, were married in France and spent five years there before moving back to Orlando in 1997.  Since that time they have raised three children – Jullian, Margot and Tristan. Dan has held various management and executive operations roles at the Walt Disney World Resort, both in the theme parks and resort hotels, and was the sixth executive to hold the position of Vice President, Magic Kingdom since the park opened in 1971.  He earned his MBA in 2001 at the Crummer School of Business at Rollins College. Dan puts great value on spending time in the operation and frequently spent time in the park, assisting cast members and interacting with guests.  He believes that building relationships is critical for leadership success, and his approachability in the workplace is a testament to his people-first philosophy. In addition to his operational responsibilities, Dan has been a keynote speaker for the world-renowned Disney Institute for 18 years.   He has addressed open-enrollment participants as well as attendees in customized programs including the USAA Bank, General Motors, the U.S. Department of State, the U.S. Army, the Southern Methodist University Business School, Porsche A.G., and United Airlines.  He also participated in the Sodexo Quality Life Worldwide Conference Panel, moderated by Arianna Huffington, in 2015. He served on the board of Junior Achievement of Central Florida from 2004-2018, and was Chairman in 2010. After a fulfilling and exciting 26-year career with the Walt Disney Company, and upon becoming empty nesters, Dan and Valerie made the decision to set out on a new adventure, balancing their time between Orlando and Boulder, Colorado. Valerie continues to facilitate Disney Institute programs in Orlando, as well as programs in French-speaking Quebec. Dan provides customized, authentic presentations, focusing on leadership and management practices, drawing upon his extensive Disney career with relevant examples and inspiring storytelling. Connect with Dan Cockerell DanCockerell.com Episode 348 This episode is brought to you by Super Joe's Super Retreats!

About Dan Cockerell Dan was born in Chicago in 1969.  His father was an executive with the Marriott Corporation and as a result, Dan moved frequently across the United States while growing up. He attended Boston University, graduating in 1991, where he earned a Bachelor of Arts degree in Political Science.  An avid rugby player, he was selected for the 1990 and 1991 USA Collegiate All-American Rugby team, and was Captain for the 1991 team. Dan's first experience working for Disney was as a participant in the Walt Disney World College Program in Orlando in the summer of 1989, when he worked as a front desk host at the Contemporary Resort. Upon graduation from Boston University in 1991, Dan moved to Florida and participated in the Disneyland Paris Management Trainee Program.  In January of 1992, three months before the opening of Disneyland Paris, he was transferred to France, where he remained for five years in various management roles. He and his wife Valerie, who was also with Disneyland Paris, were married in France and spent five years there before moving back to Orlando in 1997.  Since that time they have raised three children – Jullian, Margot and Tristan. Dan has held various management and executive operations roles at the Walt Disney World Resort, both in the theme parks and resort hotels, and was the sixth executive to hold the position of Vice President, Magic Kingdom since the park opened in 1971.  He earned his MBA in 2001 at the Crummer School of Business at Rollins College. Dan puts great value on spending time in the operation and frequently spent time in the park, assisting cast members and interacting with guests.  He believes that building relationships is critical for leadership success, and his approachability in the workplace is a testament to his people-first philosophy. In addition to his operational responsibilities, Dan has been a keynote speaker for the world-renowned Disney Institute for 18 years.   He has addressed open-enrollment participants as well as attendees in customized programs including the USAA Bank, General Motors, the U.S. Department of State, the U.S. Army, the Southern Methodist University Business School, Porsche A.G., and United Airlines.  He also participated in the Sodexo Quality Life Worldwide Conference Panel, moderated by Arianna Huffington, in 2015. He served on the board of Junior Achievement of Central Florida from 2004-2018, and was Chairman in 2010. After a fulfilling and exciting 26-year career with the Walt Disney Company, and upon becoming empty nesters, Dan and Valerie made the decision to set out on a new adventure, balancing their time between Orlando and Boulder, Colorado. Valerie continues to facilitate Disney Institute programs in Orlando, as well as programs in French-speaking Quebec. Dan provides customized, authentic presentations, focusing on leadership and management practices, drawing upon his extensive Disney career with relevant examples and inspiring storytelling. Connect with Dan Cockerell DanCockerell.com Episode 348 This episode is brought to you by Super Joe's Super Retreats!

In our fourth episode in the Protégé Podcast series on D&I in the Workplace, I have the distinct honor to talk to two superstars in the diversity function. Deb Elam is the Founder and President of Corporate Playbook and the former Chief Diversity Officer at GE. Dominica Groom is the VP for Diversity and Inclusion at Freddie Mac and a former diversity executive at Marriott Corporation. We discuss the evolution of the diversity officer function, the importance of supplier diversity, and the increasing role of data in driving D&I initiatives and outcomes. On the Rant/Rave/Review segment, I rave about the inclusiveness of the royal wedding.

Creating Magic in Your Life and Business to Live a Life of Abundance!Creating Magic may sound mystical and bit far fetched. However, if you've ever experienced the magic at Disney World Resort, you know it's real. Well, at least it seems real. Our feature guest today, Lee Cockerell, is one of many who make the magic happen at Disney World and many other organizations around the world. Even the US Military has endured the magic Lee Cockerell brings to leadership. Meet our Feature GuestLee Cockerell is the former Executive Vice President of Operations for the Walt Disney World® Resort. "As the Senior Operating Executive for ten years Lee led a team of 40,000 Cast Members and was responsible for the operations of 20 resort hotels, 4 theme parks, 2 water parks, a shopping & entertainment village and the ESPN sports and recreation complex in addition to the ancillary operations which supported the number one vacation destination in the world." One of Lee's major and lasting legacies was the creation of Disney Great Leader Strategies which was used to train and develop the 7000 leaders at Walt Disney World. Lee has held various executive positions in the hospitality and entertainment business with Hilton Hotels for 8 years and the Marriott Corporation for 17 years before joining Disney in 1990 to open the Disneyland Paris project. Lee has served as Chairman of the Board of Heart of Florida United Way, the Board of Trustees for The Culinary Institute of America (CIA), the board of the Production and Operations Management Society and the board of Reptilia a Canadian attractions and entertainment company. In 2005 Governor Bush appointed Lee to the Governor's Commission on Volunteerism and Public Service for the state of Florida where he served as Chairman of the Board. He is now dedicating his time to public speaking, authoring a book on leadership, management and service excellence titled, Creating Magic…10 Common Sense Leadership Strategies from a Life at Disney. Which is now available in 13 languages and his latest book, The Customer Rules…The 39 Essential Rules for Delivering Sensational Service. Lee also performs leadership and service excellence workshops and consulting for organizations around the world as well as for the Disney Institute. Connect with our guest http://leecockerell.com/ (LeeCockerell.com) Resources MentionedBook: Creating Magic - Lee Cockerell Career Magic - Lee Cockerell Time Management Magic - Lee Cockerell The Customer Rules - Lee Cockerell Zero to One - Peter Thiel http://apmasterycoach.com/ () I work with small and medium-sized businesses that have little to no money to spend on marketing. I show you how to generate all the leads you can possibly handle by evaluating your existing marketing and showing you how to dramatically reduce or eliminate the money you’re currently spending while significantly increasing both your response and conversion rates. I can typically double or triple your current response rate...but a 50 to 100 times increase isn’t out of the question. And best of all, the strategies I'll teach you will continue to work for you month after month for as long as you're in business. But listen, I know talk is cheap... and I know that you’ve heard these types of claims before, so put me to the test and let me prove that everything I've just said is 100% true. If you will invest just 45 minutes with me, I promise that I will find you at least $10,000 in additional revenue that you can begin to put in your pocket this month... and every month moving forward. We can do this 45 minute session over the phone as an added convenience to you... and I promise during the time we're together that I won't try to sell you a thing. But there is one catch. I'm writing a book detailing the strategies I use to find $10,000 for any small business owner, and my publisher has asked me to include a few additional case studies in my book. I would ask... Support this podcast

Lee Cockerell is the former Executive Vice President of Operations for the Walt Disney World® Resort. "As the Senior Operating Executive for ten years Lee led a team of 40,000 Cast Members and was responsible for the operations of 20 resort hotels, four theme parks, two water parks, a shopping & entertainment village and the ESPN sports and recreation complex in addition to the ancillary operations which supported the number one vacation destination in the world.   "One of Lee's major and lasting legacies was the creation of Disney Great Leader Strategies which was used to train and develop the 7,000 leaders at Walt Disney World. Lee has held various executive positions in the hospitality and entertainment business with Hilton Hotels for 8 years and the Marriott Corporation for 17 years before joining Disney in 1990 to open the Disneyland Paris project. He is the author of several best-selling books including Creating Magic, The Customer Rules and Time Management Magic. Mentioned In This Episode: Smart Pizza Marketing Mastermind Smart Pizza Marketing Email (the best email) SPM Marketing Platform SPM Marketing For Restaurant Facebook Group Thanks For Listening Thank you for taking the time to listen to this episode. I hope that you have found it to be valuable. If you have a question or comment you can email at Bruce@smartpizzamarketing.com  Like us on Facebook too for updates and interesting marketing articles Leave us a quick Review  If you did find this information valuable it would be awesome if you could share it using the social media buttons on the side of the post. Also, please leave a quick review on Itunes or Stitcher… would really help

Meet Jennifer Maher, the CEO/Executive Director of TechForce Foundation, a nonprofit 501(c)(3) with the mission to champion students to and through their education and to pursue their career as professional technicians in the transportation industry. Jennifer Maher brings to TechForce a 25-year career in nonprofit management, strategic marketing, communications and corporate alliances, serving on the senior leadership team for Make-A-Wish America as its vice president marketing and corporate relations; national director of corporate relations for YMCA of the USA; associate director for The Nature Conservancy; sales manager for Marriott Corporation; and president of a cause-marketing consulting firm, The Cause Academy. There’s a tech shortage in the transportation industry. It doesn’t matter if you’re talking automotive, trucking, diesel, aftermarket, motorcycle, marine, collision repair…you name it…they’re all struggling to find trained, professional technicians. In Jennifers first episode # (https://remarkableresults.biz/e176/) she lays out the base of TechForce and the Futur Tech Success Campaign. This episode is an update to the program and brings you the powerful metrics from the Beauru of Labor Statistics as to the number of technicians needed to fill the ranks in the next 10 years. Key Episode Talking Points: The Technician Shortage, how do you fix the problem using the Tech Force Foundation? The data is updated to see the gravity of the problem/solution. Bureau of Labor Statistics had some wrong numbers in their last service. They now have a new methodology of how they calculate workforce demands. A three-fold change (increase) in the demand for technicians The real need is 75,900 demand over a ten year period. Acronym Mentioned: CTE – Career and Technical Education. Why does all this matter: There is a real demand to put resources behind it. There are many jobs that exist in the future and the numbers reflect it. We need to be sure they are good paying jobs by running better operations. We must collaborate to accomplish a positive force in the industry. We do not have enough young people who want to enter the industry for a myriad of reasons. We are a professional industry and that message needs to get through. Mentoring, Speaking, Training Aids all needed. Tech Force and the Future Tech Success Campaign will create a central resource. Future Tech Success.org (Industry Resources) Video’s showing opportunities and testimonials. Where are grants and scholarships A one-stop shop for parents and kids. IHUB: Industry Hub To collect all resources for the industry to help recruit and retain technicians. Flyer’s, video’s Tools to talk to parents, Gen X and Millennial We need to be the solution to change America’s presentation of technicians. It will be grassroots, granular and societal. You must be involved. It is our problem. Are the auto shop programs in our schools good? How do we get them to be great? Get involved ask the questions. You must join a local advisory council. How do we involve the afterschool clubs and school programs? When the school bell rings how can we scale to support those programs. Automotive badges for Boy Scouts and the Boys and Girls Clubs Get into the database so we can start matchmaking. See link below. Examples of feet on the ground: Started in Phoenix. Found 3,000 students in auto tech programs in both secondary and post-secondary. Found a program with no instructor. Training aid an old Plymouth. A Very poor message being sent. Connected and built a council Many support partners did a makeover along with an instructor and built the program. Key consistent message. Get involved in your community with the advisory councils at automotive tech programs at the secondary and post-secondary

Lee Cockerell is the former Executive Vice President of Operations for the Walt Disney World® Resort. As the Senior Operating Executive for ten years Lee led a team of 40,000 Cast Members and was responsible for the operations of 20 resort hotels, 4 theme parks, 2 water parks, a shopping & entertainment village and the ESPN sports and recreation complex in addition to the ancillary operations which supported the number one vacation destination in the world. One of Lee's major and lasting legacies was the creation of Disney Great Leader Strategies which was used to train and develop the 7,000 leaders at Walt Disney World. Lee has held various executive positions in the hospitality and entertainment business with Hilton Hotels for 8 years and the Marriott Corporation for 17 years before joining Disney in 1990 to open the Disneyland Paris project. Make sure you have a notepad handy for this episode as Lee shares his favorite leadership and customer service tips! LEARN MORE: Visit Lee's website at http://www.leecockerell.com

In this highly motivational special episode we take the show to a whole new level. Our focus is the Over Come Mindset as our special guest likes to call it. A mindset that pushes you beyond your self imposed limits. We are honored to welcome former Navy SEAL, New York Times Best Selling Author of "The Trident" and a Warrior in all aspects of life, Jason Redman. This conversation goes deep into the mindset of a warrior. Jason is a motivational man that leaves no room for the weak hearted. Jason set off on a whirlwind career, completing three deployments to South America where he conducted numerous Counter Drug missions throughout Colombia and Peru. He returned in December of 2000 to become an instructor for his SEAL Team’s Basic Land Warfare block of training. He spent the next year and a half teaching Marksmanship, Reconnaissance and Surveillance operations, and advanced communications. Petty Officer 1st Class Redman was one of fifty naval enlisted members selected for the prestigious Seaman to Admiral Program. He began school at Old Dominion University in August of 2001 and in May of 2004 he was promoted to a Naval SEAL Officer. In May of 2006, he graduated from the grueling US Army Ranger Course of Instruction to further his tactical knowledge and increase his understanding of Joint Operations and Army mission planning. In May 2007, Jason deployed to Fallujah, Iraq and served as Mobility Force Commander and Assault Force Commander for over 40 Direct Action missions throughout western Iraq. While acting as Assault Force Commander on an operation to capture an Al Qaeda High Value Individual LT Redman’s Assault Team came under heavy machine gun and small arms fire and he along with two other Teammates were wounded in the ensuing firefight. Despite being shot twice in the arm and once in the face, as well as multiple rounds to his helmet, Night Vision Goggles, body armor, and weapon, Jason and his Team fought valiantly winning the fight, ensuring everyone came home alive. LT Redman retired from the Navy in 2013 and founded Wounded Wear which later evolved into the Combat Wounded Coalition, a Non-Profit organization which supports combat wounded warriors and families of the fallen. He currently acts as the executive director of the organization and is also the founder and CEO of SOF Spoken, aspeaking company which provides inspirational presentations on leadership, teamwork and overcoming adversity for businesses, first responders, sports teams, and government organizations. He has spoken to many great organizations including the Marriott Corporation, the NFL Cincinnati Bengals, ODU Monarchs Football Team, the MLB San Diego Padres, NASCAR, and the United States Naval Academy. Jason's military decorations include the Bronze Star Medal with Valor, Purple Heart, Defense Meritorious Service Medal, Navy Commendation Medal, Joint Service Achievement Medal, Navy Achievement Medal (five awards), Combat Action Ribbon (two awards) US Army Ranger Tab and numerous service awards. Don't forget to take notes and implement the lessons that you learn to your daily life. These lessons will lead to the discovery of the Warrior Spirit within yourself. Get Your FREE Manual 8-Steps to Living a Warrior Lifestyle at: https://www.forgingawarrior.com/freemanual Get The Show Notes at https://www.manofwarlive/mow/013

Kathleen Matthews on being a Democrat in Our Town~ "I'm a Democrat, and the Democrats in this area really care about our country, and they’re trying to figure out how they make a difference in the current political environment. And I’m all about being part of that process, and helping give voice to the values that I think are so important." Kathleen Matthews, DNC-MD Chairwoman, (right) and Andy Ockershausen, Our Town host (left) A Ockershausen: I met our very special guest probably 40 years ago or close to it, in the lobby at WMAL, she was waiting for an interview. I want her to tell that story. To me she was Kathy Cunningham, but over the 40 years that she has been in Our Town, she's accomplished so much. You know, far less being the anchor at WMAL-TV, but WJLA. I still call it WMAL-TV. She had a top level position at the Marriott Corporation. She ran for Congress, and she's going to be named Head of the Democratic Party for the state of Maryland. But my friend and very dear friend, Kathleen Matthews. Welcome to Our Town. Kathleen Matthews: Hey Andy, how are you? It's good to be here. A Ockershausen: Well your first day on the job was at WMAL. I knew that you had gone to Stanford, and you had a great educational background. I said why would this woman with all this talent, want to work at this radio station? And you came in the lobby. From Stanford to Washington DC and WMAL AM630 Kathleen Matthews: So I have to tell you, that as I came into the lobby up from the first floor, through the elevator. I felt like I was going in this time-warp. It was still so familiar to me, and I will never forget getting off that elevator, coming into the lobby, and hearing the voices of Harden and Weaver, and the incredible electricity that this place exuded. It was joyous. It was fun. And I had been looking for a job for a couple of months, having graduated from Stanford. A Ockershausen: Great school. Kathleen Matthews: Coming across country, wanting to be in the nation's capital because I was passionate about politics. I wanted a new adventure, and I really believed in journalism. Because this was after Watergate. This was after Woodward and Bernstein had broken open the whole Watergate crisis, and Nixon had resigned. And Washington was like the center of the universe at that point. And so here I was in Washington, in this amazing environment. And I walked in the door, and I thought if I can work in this place, I will be the luckiest woman on earth. And I came in and did a series of interviews. And I remember meeting you too, because you've got that same energy that really represented what WMAL radio was at that time. A Ockershausen: It was electric. Kathleen Matthews: Radio 63, I mean it was the most listened to radio station. It had a huge robust news department, amazing public affairs department. They did documentaries on the air, and also then the Great Talk, and it was so much a part of this community. And the job I was interviewing for was called, "editorial director". It was an entry-level job, but it sounded so important. And my job was to do the research on issues, and then write editorials for the station management. And in those days, 40 years ago, we were editorializing get the guns off the streets of Washington. A Ockershausen: Oh absolutely. Editorials were on Guns and Metro Kathleen Matthews: We talked about this being Dodge City. D.C. was Dodge City. And so we said, "Get the guns off the street." We said, "Let's build a metro-system. We need funding to be able to build a metro-system for the nation's capital." I mean, think about what the city was like back then, and where we are today. A Ockershausen: Kathleen, but all the things you talk about were so important, because the electricity that you felt was from the people in the newsroom. They loved what they did. You know I used to kid some of them about, "You know you're probably making a dollar an hour because you're here 20 hours a day.

On this special LIVE episode of Making Elephants Fly from "The Thing 2017" in Orlando, Florida, Terry sits down once again with Lee Cockerell, the former Executive Vice President of Operations for the Walt Disney World® Resort. During that time, Lee led a team of tens of thousands of cast members and was responsible for the operations of 20 resort hotels, four theme parks, two water parks, and a shopping & entertainment village. Prior to his time at Disney, Lee held executive positions in the hospitality and entertainment business working with Hilton Hotels for eight years and the Marriott Corporation for 17 years before joining Disney in 1990 to open Disneyland Paris. We learn how we can leverage our time to impact our brands and the world from Lee’s years of vast wisdom. In this episode LIVE from "The Thing" Lee was kind enough to join us for a surprise and we learn the secrets from Lee’s latest book Creating Career Magic, not just in your first career. This is an episode that you don’t want to miss! Join Terry as he sits down with Lee to discover that anyone can create magic with the work they do, even if your boss isn’t Mickey Mouse. 

Are you surrounded by bad memories? Having trouble moving on? Maybe it's time to move things around and get rid of the things that are holding you back. Well, get rid because it's time to unclutter and get clear about your future with our special guest Donna Stellhorn. Donna Stellhorn is an Astrologer and Feng Shui Expert with more than 20 years’ experience. She wrote a monthly column on Feng Shui for the newspaper, The Light, for 8 years. (Just to clarify; a newspaper is a blog they used to print on paper and throw on your porch). Donna's first Feng Shui book was published in Europe in 1996. Since then she has written 12 books, including Feng Shui Form and the best-selling booklet Sage and Smudge: Clearing Your Personal Space. Her annual Chinese Astrology series, which includes Chinese Astrology 2017 Year of the Fire Rooster, is the third best-selling Chinese Astrology series in the World. Her upcoming book, Plate Size Matters, combines Feng Shui with weight loss where she describes how she used Feng Shui techniques to lose 35 pounds and keep it off. This book will be available in 2017.  She has been heard on Coast to Coast AM with George Noory and been seen on NECN’s New England Dream House. She spoke at the Women of Wisdom conference in Seattle and the prestigious Build Boston Architectural Conference three years in a row. In the last year she has lectured at Western Digital, Syneron, Brion Jeannette Architecture, Vision Solutions, the Rancho Santa Fe Water District, Warner Records and the Marriott Corporation. In 2018 she will be speaking at the United Astrology Conference in Chicago. She is a Feng Shui Red Ribbon Professional and on the board of the International Feng Shui Guild and she’s a board member of NCGR—San Diego.  Little known fact about Donna: She has done stand-up comedy on stages in California and Arizona and actually got a few laughs. Donna currently lives in Orange County, California with her standard poodle Giles. Learn more about Donna at http://www.fengshuiform.com/ Follow on Facebook: https://www.facebook.com/donna.stellhorn Twitter:https://twitter.com/fengshuiform  

We are meeting with Patrice Rice and Brian Miller from Patrice & Associates. Founded in 1989 in the basement of Patrice’s home, Patrice & Associates Hospitality Recruiting has grown to become one of the largest restaurant recruiting and hospitality recruiting firms in the country. Their franchisees and recruiters are of the highest caliber. Their team has strong in experience and includes backgrounds such as Vice Presidents, District Managers, Managing Partners, Chefs and General Managers from restaurant and hotel concepts such as The Cheesecake Factory, PF Changs, Ruth’s Chris Steakhouse, Marriott Corporation, Red Robin, TGI Fridays, Arbys, Buffets, Applebees, Friendly’s and YUM Brands. They have helped thousands of hospitality candidates find new job opportunities. Many companies have made over 1,000 hires from Patrice and Associates.  Early in her career, Patrice wrote a book on “How to Interview” and taught classes on successful interview techniques. They represent all major restaurant corporate chains – $4M casual dining restaurant companies, $6M – $10M theme casual dining clubs, $4M family style restaurants, companies opening 40 new locations a year, fine dining, fast food, airports, malls and travel plazas nationwide. We are meeting with Patrice Rice and Brian Miller from Patrice & Associates. In Part 2, we discuss tip on buying a franchise.  We will play a clip from our Popular Great Quotes in Franchising podcast.  

Lee CockerellLee Cockerell has accomplished things you would not expect from someone born and raised in Ardmore, Oklahoma. It would seem like life was stacked against Lee. He was a college dropout, so that must be the end of the road, right? Not quite.Hard work and the willingness to learn new skills and new knowledge was his secret recipe to success.Lee Cockerell is known today as the former Executive Vice President of Operations for Walt Disney World. He speaks to various organizations, including the United States Army, about leadership. His 40 year career in the hospitality industry boasts eight years as an executive for Hilton Hotels and 17 years as an executive for Marriott Corporation. This man knows leadership!In This EpisodeWe will chat with Lee Cockerell about How to stand out in your career, gaining millions of dollars in experience Why you have no excuse to stop learning new things Leaving a legacy"College gives you theory. Experience gives you reality. Get both." - Lee CockerellNo matter where you are in life, it is not too late to learn something new, to gain that million dollars of experience, and make a difference in your career.ResourcesLee Cockerell's Website - LeeCockerell.comLee's latest book - Career Magic: How to Stay on Track to Achieve a Stellar CareerSubscribe to Lee's podcast, Creating Disney Magic on iTunes or StitcherThrive15.com (Use Lee's code for a free trial - MAGIC)Disney College Program

Lee Cockerell is the former Executive Vice President of Operations for the Walt Disney World Resort. As the Senior Operating Executive for ten years, Lee led a team of 40,000 Cast Members and was responsible for the operations of 20 resort hotels, 4 theme parks, 2 water parks, a shopping & entertainment village and the ESPN sports and recreation complex in addition to the ancillary operations which supported the number one vacation destination in the world. One of Lee’s major and lasting legacies was the creation of Disney Great Leader Strategies which was used to train and develop the 7000 leaders at Walt Disney World. Lee has held various executive positions in the hospitality and entertainment business with Hilton Hotels for 8 years and the Marriott Corporation for 17 years before joining Disney in 1990 to open the Disneyland Paris project. Show Notes: http://yourbestmanager.com/leecockerell

Lee Cockerell is the former Executive Vice President of Operations for the Walt Disney World® Resort. As the Senior Operating Executive for ten years, Lee led a team of 40,000 Cast Members and was responsible for the operations of 20 resort hotels, 4 theme parks, 2 water parks, a shopping & entertainment village and the ESPN sports and recreation complex in addition to the ancillary operations which supported the number one vacation destination in the world. One of Lee's major and lasting legacies was the creation of the Disney Great Leader Strategies which was used to train and develop the 7000 leaders at Walt Disney World. Lee has held various executive positions in the hospitality and entertainment business with Hilton Hotels for 8 years and the Marriott Corporation for 17 years before joining Disney in 1990 to open the Disneyland Paris project. In this episode, Lee discusses his book Time Management Magic. LISTEN NOW Episode #32: Lee Cockerell - Time Management Magic GUE

Jodi Berg, the great‐granddaughter of William G. Barnard, is the President and CEO of Vitamix, a fourth‐generation family‐owned company. Before joining Vitamix in 1997, she held management positions with hospitality companies, including Marriott Corporation and The Ritz‐Carlton Hotel Company. She received her bachelor’s degree from Bowling Green State University and her masters of business administration from Washington State University, and is pursuing a doctorate in Organizational Behavior. Vitamix blenders can be found in the kitchens of top chefs and the homes of millions of people in more than 100 countries. Visit them at www.Vitamix.com. Ellen Bennett is the founder of Hedley & Bennett, the Los Angeles‐based apron company that has taken the culinary world by storm. While working in various restaurants throughout L.A., Bennett noticed the mundane look of America’s restaurant uniforms, and set out to create a fashionable and functional designer apron with top‐grade materials. Today, top chefs, restaurants, and culinary publications utilize Hedley & Bennett’s designs in their kitchens. Find them at HedleyandBennett.com.

Napoleon Hill Foundation Certified Instructor and MWR Life Inspiration Ambassador, Tom too tall Cunningham interrviews David Ibarra. David Ibarra is a leadership consultant and entrepreneur. David is the founder of eLeaderTech, the Ibarra-Brito Group, and David Ibarra Enterprises. David received a U.S. Patent for his performance management software “Executing the Standards®” in September of 2000. David Ibarra’s background spans highly successful careers in the hospitality and automotive industries.  David was the General Manager of a large metropolitan automobile dealership for nearly 10 years and has held many other leadership positions within the retail automotive industry.  David Ibarra served as Director of Training for the Western United States and District Manager of Operations for the Marriott Corporation prior to entering the automotive industry.  David also owned and operated several successful restaurants in the Western United States. David is a well-known public speaker, trainer and success coach. David has been invited to deliver keynote addresses at events all across the United States and most recently China. He enjoys engaging professionals sharing his Smart Tools to help corporations discover untapped opportunities and turn them into success. By creating “Executing the Standards®” he has been able to study, formulate and implement the ETS “Cycle of Success” in his own life to creatively combine his business, community and civic interests.   http://www.ibginc.com/  

Lee Cockerell is the former Executive Vice President of Operations for Walt Disney World from 1996 through 2006! Connect with Lee Cockerell LeeCockerell.com Thrive15.com I am pumped to get to share this episode with all of you today! Not only was Lee Cockerell gratis enough to be on Dreamers Podcast, but he also did an interview for my new show Living the Dream Podcast which I highly recommend you check out! Growing up and going to Walt Disney World many times in my life pushed me into the person I am today. I can't thank Lee Cockerell enough for helping make Walt Disney World a magical, safe, and customer friendly place for my family to take me to growing up. I am glad that I got to thank him in person while down at Podcast Movement 2015 in Texas a few weeks ago. Lee Cockerell is offering a promo code (MAGIC) for Thrive15.com, edutainment 15 minute videos if you want to become a better leader, manager or to create world-class customer service. (use promotion code MAGIC for a FREE trial period. When you join a military veteran or active duty service member receives a free subscription.) Also make sure you check out Lee Cockerell's podcast "Creating Disney Magic" which is produced and co-starring Jody Maberry! Jody was on a previous episode of Dreamers Podcast! More About Lee Cockerell Lee Cockerell is the former Executive Vice President of Operations for the Walt Disney World® Resort. "As the Senior Operating Executive for ten years Lee led a team of 40,000 Cast Members and was responsible for the operations of 20 resort hotels, 4 theme parks, 2 water parks, a shopping & entertainment village and the ESPN sports and recreation complex in addition to the ancillary operations which supported the number one vacation destination in the world." One of Lee's major and lasting legacies was the creation of Disney Great Leader Strategies which was used to train and develop the 7000 leaders at Walt Disney World. Lee has held various executive positions in the hospitality and entertainment business with Hilton Hotels for 8 years and the Marriott Corporation for 17 years before joining Disney in 1990 to open the Disneyland Paris project. Lee Cockerell has served as Chairman of the Board of Heart of Florida United Way, the Board of Trustees for The Culinary Institute of America (CIA), the board of the Production and Operations Management Society and the board of Reptilia a Canadian attractions and entertainment company. In 2005 Governor Bush appointed Lee to the Governor's Commission on Volunteerism and Public Service for the state of Florida where he served as Chairman of the Board. He is now dedicating his time to public speaking, authoring a book on leadership, management and service excellence titled, Creating Magic…10 Common Sense Leadership Strategies from a Life at Disney. which is now available in 13 languages and his latest book, The Customer Rules…The 39 Essential Rules for Delivering Sensational Service. Lee also performs leadership and service excellence workshops and consulting for organizations around the world as well as for the Disney Institute. Lee has received the following awards; Golden Chain Award for Outstanding leadership and business performance from the Multi-Unit Foodservice Operations Association (MUFSO). Silver Plate Award for Outstanding Operator in the foodservice industry from the International Foodservice Manufacturers Association (IFMA). Excellence In Production Operations Management and Leadership (POMS) from the Productions and Operations. Grandfather of the year from his three grandchildren, Jullian, Margot and Tristan. Lee and his wife Priscilla live in Orlando Florida. Episode 194

On this episode of Making Elephants Fly, Terry continues his conversation with Lee Cockerell, the former Executive Vice President of Operations for the Walt Disney World® Resort. During that time, Lee led a team of tens of thousands of cast members and was responsible for the operations of 20 resort hotels, four theme parks, two water parks, and a shopping & entertainment village. Prior to his time at Disney, Lee held executive positions in the hospitality and entertainment business working with Hilton Hotels for eight years and the Marriott Corporation for 17 years before joining Disney in 1990 to open Disneyland Paris. We learn how we can leverage our time to impact our brands and the world from Lee’s years of vast wisdom. Join Terry as he sits down with Lee to discover that anyone can create magic, even if they don’t have Pixie Dust

Ed and I are big Disney fans, so we are thrilled to be able to interview Lee Cockerell, former Executive Vice President of Operations for the Walt Disney World® Resort. One of Lee's major and lasting legacies was the creation of Disney Great Leader Strategies which was used to train and develop the 7000 leaders at Walt Disney World. Lee has held various executive positions in the hospitality and entertainment business with Hilton Hotels for 8 years and the Marriott Corporation for 17 years before joining Disney in 1990 to open the Disneyland Paris project.

Ed and I are big Disney fans, so we are thrilled to be able to interview Lee Cockerell, former Executive Vice President of Operations for the Walt Disney World® Resort. One of Lee's major and lasting legacies was the creation of Disney Great Leader Strategies which was used to train and develop the 7000 leaders at Walt Disney World. Lee has held various executive positions in the hospitality and entertainment business with Hilton Hotels for 8 years and the Marriott Corporation for 17 years before joining Disney in 1990 to open the Disneyland Paris project.

Ed and I are big Disney fans, so we are thrilled to be able to interview Lee Cockerell, former Executive Vice President of Operations for the Walt Disney World® Resort. One of Lee's major and lasting legacies was the creation of Disney Great Leader Strategies which was used to train and develop the 7000 leaders at Walt Disney World. Lee has held various executive positions in the hospitality and entertainment business with Hilton Hotels for 8 years and the Marriott Corporation for 17 years before joining Disney in 1990 to open the Disneyland Paris project.

Lee Cockerell is the former Executive Vice President of Operations for the Walt Disney World® Resort. "As the Senior Operating Executive for ten years Lee led a team of 40,000 Cast Members and was responsible for the operations of 20 resort hotels, 4 theme parks, 2 water parks, a shopping & entertainment village and the ESPN sports and recreation complex in addition to the ancillary operations which supported the number one vacation destination in the world." One of Lee's major and lasting legacies was the creation of Disney Great Leader Strategies which was used to train and develop the 7000 leaders at Walt Disney World. Lee has held various executive positions in the hospitality and entertainment business with Hilton Hotels for 8 years and the Marriott Corporation for 17 years before joining Disney in 1990 to open the Disneyland Paris project. Lee has served as Chairman of the Board of Heart of Florida United Way, the Board of Trustees for The Culinary Institute of America (CIA), the board of the... See acast.com/privacy for privacy and opt-out information.