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On this episode, you'll hear the remarkable story of Bass Pale Ale. This story begins at the dawn of the industrial age, and charts Bass's rise as one of the first global brewing brands. Over the course of two centuries, its pale ales evolved to meet the times, and today we know Bass as one of Britain's classic cask ales—a beer enjoying a current renaissance among the country's pubs. In many ways, in telling the story of Bass, we're recounting the history of brewing in Britain over the past two centuries: its technological and industrial rise, the collapse that befell the giants over the past generation, and, perhaps, an encouraging revival. You'll hear from Harry White, who started at Bass in the research and development department in 1977. He would become Director of Quality Assurance in 1989, and stayed with the company until 2007. Today he is the chairman of the National Brewery Heritage Trust in Burton Upon Trent. You'll also hear from Pete Brown, one of the most celebrated beer writers in the world and the author of over a dozen books, including his most recent, Tasting Notes – The Art and Science of Pairing Beer and Music.It's an amazing brewery and an amazing story, all befitting one of the world's most iconic beers.Visit AllAboutBeer.com for more podcasts, to read original articles, and to get info on upcoming events.Click here to support independent journalism covering the beer industry.This episode is sponsored by:RahrBSGThis episode of the One Iconic Beer podcast is supported by RahrBSG – trusted supplier to brewers, distillers, and beverage makers across North America. From the barley field to your brewhouse, we're proud to support the people behind great beer with the ingredients, expertise, and service they depend on. Whether you're brewing the next great American Double IPA or crafting an award-winning continental lager, RahrbSG provides the industry's finest quality, selection, and support. Behind every great – or even iconic – pint, there is a partner who knows what it takes to make it happen. RahrBSG is proud to keep the beer flowing with you. Escarpment LabsTired of inconsistent fermentations and off-flavors in your beer? It's time to strike back with Yeast Lightning Nutrient from Escarpment Labs. Unlike generic nutrients, Yeast Lightning is a balanced blend containing bioavailable zinc, magnesium, and B vitamins designed specifically for beer yeast. It's been proven to shorten fermentation times and improve final beer flavor. Plus, it helps you get more generations out of your yeast, saving you money on every batch. Whether it's a dry-hopped IPA or a crisp lager, give your yeast the fuel they actually need. Order your first pack today by emailing sales@escarpmentlabs.com. Mention the All About Beer podcast to get free shipping on your first order.Host: Jeff AlworthGuests: Harry White, Pete BrownSponsor: Escarpment Labratories, RahrBSG, All About BeerTags: Bass AleLogo Design: Jeff QuinnThe following music was used for this media project:Lounge R&B PianoBy Music_for_videoshttps://pixabay.com/music/rnb-lounge-rampb-piano-166431/ ★ Support this podcast on Patreon ★
Our partner over at Biggest Goal conducts cohort-style training on creating AI agents to make your business operations more efficient. You can find the information for the most current training here! And, add code NurtureSB to get a 10% discount! If it feels like AI is everywhere right now—you're not alone. Between the nonstop emails, the constant hype, and the pressure to keep up, it's easy for business owners to feel overwhelmed, unsure of what actually matters, and even a little uneasy about where all this is headed. In this episode of Nurture Small Business, host Denise Cagan cuts through the noise to explore this very real challenge for today's business owners. Drawing on her decades of experience, and a manufacturing mindset rooted in Quality Assurance, Denise shares a practical perspective: AI isn't something you fear or blindly chase—it's something you use intentionally. Join us as she discusses: The delicate balance between opportunity and risk. Real-world productivity gains AI can deliver vs. the critical need for human oversight. Data security, privacy, and long-term platform stability. The promise (and creepiness) of hyper-personalization. Why choosing the right tools matters more than trying every tool. If you've been wondering how to adopt AI without getting lost in the hype—or building your business on shaky ground—this episode will give you the clarity and confidence to move forward thoughtfully. About Your HostDenise Cagan has been working with small businesses for 25 years. She has served on the boards of professional organizations and nonprofits. She holds a Bachelor of Science in Quality Systems Management from James Madison University and is a graduate of the Goldman Sachs 10,000 Small Business Program, which is a program for small businesses that links learning to action for growth-oriented entrepreneurs. Recognized as a facilitator, problem solver, and builder, Denise enjoys working with small business owners who want to create a solid foundation. Her past experience includes 10 years in manufacturing with various awards plus inclusion into Marquis Who's Who. Denise is the CEO of 3 companies: DCA Virtual Business Support, DCA Association Management, and Denise Cagan Business Consulting. In her downtime, she enjoys spending time with her granddaughter, cooking, and cuddling with her dogs. View and listen to Podcasts with Denise Cagan. Connect on LinkedIn
In this highly informative episode, top industry trainer and Quality Assurance expert Trey Briggs breaks down the stark differences between the BCI training program and AI automated scoring. Trey offers industry-leading solutions based on a unique level of experience, knowledge, and expertise. Check it out!
Listen and subscribe to Money Making Conversations on iHeartRadio, Apple Podcasts, Spotify, www.moneymakingconversations.com/subscribe/ or wherever you listen to podcasts. New Money Making Conversations episodes drop daily. I want to alert you, so you don’t miss out on expert analysis and insider perspectives from my guests who provide tips that can help you uplift the community, improve your financial planning, motivation, or advice on how to be a successful entrepreneur. Keep winning! Two-time Emmy and Three-time NAACP Image Award-winning, television Executive Producer Rushion McDonald interviewed Jennifer Gaddis. Interview Summary Show: Money Making Conversations MasterclassHost: Rushion McDonaldGuest: Jennifer Gaddis – Senior Quality Assurance Engineer, Educator, Founder of Road to QA 1. Purpose of the Interview The primary purpose of the interview is to inspire and educate everyday people—especially those without college degrees or traditional tech backgrounds—on how to pivot into technology careers, specifically Quality Assurance (QA), and to reframe fear around AI, layoffs, and automation into opportunity. Jennifer’s story is used as proof of concept that: You do not need a college degree to succeed in tech Transferable skills already qualify many people for QA roles AI does not eliminate jobs—it creates new opportunities Strategic career pivots can result in life-changing income and freedom Rushion positions Jennifer not only as a success story, but as a new blueprint for wealth-building through skills, not credentials. [ 2. Interview Overview (High-Level Summary) Jennifer Gaddis shares how she: Pivoted into tech in 2021 with no degree Went from $40K to six figures within 90 days Built a $400K+ remote household income with her husband Created Road to QA, helping 200+ people land tech jobs Accidentally built a multi-million-dollar education business Used personal hardship, COVID, financial stress, and family responsibility as fuel—not limitations She explains what Quality Assurance engineering is, why it is resistant to AI replacement, and how regular users of apps are already doing parts of QA work without realizing it. 3. Key Takeaways A. You’re Already More Qualified Than You Think Jennifer emphasizes that everyday digital behavior translates into QA skills: Using apps Identifying bugs Expecting software to “work correctly” Navigating systems as an end user This insight forms the core of her teaching philosophy. B. The Faster You Add Skills, the Faster You Increase Income Jennifer repeatedly notes: “The difference in your paycheck is your skillset.” By stacking skills (manual QA → automation → AI testing), professionals increase their market value, not just job security. C. AI Is a Career Accelerator, Not a Threat Rather than fearing AI, Jennifer encourages people to: Work alongside AI Become the humans overseeing AI systems Move into hybrid QA + automation + AI roles She stresses that human oversight is still required in tech deployment. D. Entrepreneurship Can Be Accidental—but Scalable Jennifer did not initially plan to build a company. Her business emerged from: Instagram stories A $97 beginner e-book Real student outcomes Her willingness to: Raise prices Build systems Hire specialists Learn financial discipline Allowed Road to QA to grow sustainably. E. Representation and Access Matter Jennifer openly discusses: Being a Black woman in tech Coming from financial insecurity Navigating family obligations Redefining success for future generations Her story challenges stereotypes about who “belongs” in tech careers. [ 4. Notable Quotes from the Interview “I landed my first year in tech within 90 days.” [ “The difference in your paycheck is your skillset.” “You’re already a software tester—you just don’t know it yet.” [ “I didn’t set out to build a company. I said yes to myself.” [ “AI still needs human oversight.” “My journey was already different, so I had to build something different.” 5. Overall Message Jennifer Gaddis’s interview reinforces a central theme of Money Making Conversations: Income growth follows skill alignment, not traditional credentials. Her journey reframes: Fear → strategy Job loss → skill expansion Limited access → self-investment The interview serves as both motivation and roadmap for anyone seeking financial mobility through tech—without gatekeeping. #SHMS #BEST #STRAWSupport the show: https://www.steveharveyfm.com/See omnystudio.com/listener for privacy information.
Listen and subscribe to Money Making Conversations on iHeartRadio, Apple Podcasts, Spotify, www.moneymakingconversations.com/subscribe/ or wherever you listen to podcasts. New Money Making Conversations episodes drop daily. I want to alert you, so you don’t miss out on expert analysis and insider perspectives from my guests who provide tips that can help you uplift the community, improve your financial planning, motivation, or advice on how to be a successful entrepreneur. Keep winning! Two-time Emmy and Three-time NAACP Image Award-winning, television Executive Producer Rushion McDonald interviewed Jennifer Gaddis. Interview Summary Show: Money Making Conversations MasterclassHost: Rushion McDonaldGuest: Jennifer Gaddis – Senior Quality Assurance Engineer, Educator, Founder of Road to QA 1. Purpose of the Interview The primary purpose of the interview is to inspire and educate everyday people—especially those without college degrees or traditional tech backgrounds—on how to pivot into technology careers, specifically Quality Assurance (QA), and to reframe fear around AI, layoffs, and automation into opportunity. Jennifer’s story is used as proof of concept that: You do not need a college degree to succeed in tech Transferable skills already qualify many people for QA roles AI does not eliminate jobs—it creates new opportunities Strategic career pivots can result in life-changing income and freedom Rushion positions Jennifer not only as a success story, but as a new blueprint for wealth-building through skills, not credentials. [ 2. Interview Overview (High-Level Summary) Jennifer Gaddis shares how she: Pivoted into tech in 2021 with no degree Went from $40K to six figures within 90 days Built a $400K+ remote household income with her husband Created Road to QA, helping 200+ people land tech jobs Accidentally built a multi-million-dollar education business Used personal hardship, COVID, financial stress, and family responsibility as fuel—not limitations She explains what Quality Assurance engineering is, why it is resistant to AI replacement, and how regular users of apps are already doing parts of QA work without realizing it. 3. Key Takeaways A. You’re Already More Qualified Than You Think Jennifer emphasizes that everyday digital behavior translates into QA skills: Using apps Identifying bugs Expecting software to “work correctly” Navigating systems as an end user This insight forms the core of her teaching philosophy. B. The Faster You Add Skills, the Faster You Increase Income Jennifer repeatedly notes: “The difference in your paycheck is your skillset.” By stacking skills (manual QA → automation → AI testing), professionals increase their market value, not just job security. C. AI Is a Career Accelerator, Not a Threat Rather than fearing AI, Jennifer encourages people to: Work alongside AI Become the humans overseeing AI systems Move into hybrid QA + automation + AI roles She stresses that human oversight is still required in tech deployment. D. Entrepreneurship Can Be Accidental—but Scalable Jennifer did not initially plan to build a company. Her business emerged from: Instagram stories A $97 beginner e-book Real student outcomes Her willingness to: Raise prices Build systems Hire specialists Learn financial discipline Allowed Road to QA to grow sustainably. E. Representation and Access Matter Jennifer openly discusses: Being a Black woman in tech Coming from financial insecurity Navigating family obligations Redefining success for future generations Her story challenges stereotypes about who “belongs” in tech careers. [ 4. Notable Quotes from the Interview “I landed my first year in tech within 90 days.” [ “The difference in your paycheck is your skillset.” “You’re already a software tester—you just don’t know it yet.” [ “I didn’t set out to build a company. I said yes to myself.” [ “AI still needs human oversight.” “My journey was already different, so I had to build something different.” 5. Overall Message Jennifer Gaddis’s interview reinforces a central theme of Money Making Conversations: Income growth follows skill alignment, not traditional credentials. Her journey reframes: Fear → strategy Job loss → skill expansion Limited access → self-investment The interview serves as both motivation and roadmap for anyone seeking financial mobility through tech—without gatekeeping. #SHMS #BEST #STRAWSee omnystudio.com/listener for privacy information.
This is the story of what happens when Evan Ratliff, a longtime tech journalist, makes a digital copy of himself, powered by AI, in order to understand how amazing and scary and utterly ridiculous the world is about to get. In Episode 1, Evan clones his voice, hooks it up to a chat bot and his phone line, and sends it off to tangle with customer service representatives.Shell Game is made by humans. More specifically, it's produced and edited by Sophie Bridges, and written and hosted by Evan Ratliff. Samantha Henig is our executive producer. Visit shellgame.co to find out more and support the show.See omnystudio.com/listener for privacy information.
Listen and subscribe to Money Making Conversations on iHeartRadio, Apple Podcasts, Spotify, www.moneymakingconversations.com/subscribe/ or wherever you listen to podcasts. New Money Making Conversations episodes drop daily. I want to alert you, so you don’t miss out on expert analysis and insider perspectives from my guests who provide tips that can help you uplift the community, improve your financial planning, motivation, or advice on how to be a successful entrepreneur. Keep winning! Two-time Emmy and Three-time NAACP Image Award-winning, television Executive Producer Rushion McDonald interviewed Jennifer Gaddis. Interview Summary Show: Money Making Conversations MasterclassHost: Rushion McDonaldGuest: Jennifer Gaddis – Senior Quality Assurance Engineer, Educator, Founder of Road to QA 1. Purpose of the Interview The primary purpose of the interview is to inspire and educate everyday people—especially those without college degrees or traditional tech backgrounds—on how to pivot into technology careers, specifically Quality Assurance (QA), and to reframe fear around AI, layoffs, and automation into opportunity. Jennifer’s story is used as proof of concept that: You do not need a college degree to succeed in tech Transferable skills already qualify many people for QA roles AI does not eliminate jobs—it creates new opportunities Strategic career pivots can result in life-changing income and freedom Rushion positions Jennifer not only as a success story, but as a new blueprint for wealth-building through skills, not credentials. [ 2. Interview Overview (High-Level Summary) Jennifer Gaddis shares how she: Pivoted into tech in 2021 with no degree Went from $40K to six figures within 90 days Built a $400K+ remote household income with her husband Created Road to QA, helping 200+ people land tech jobs Accidentally built a multi-million-dollar education business Used personal hardship, COVID, financial stress, and family responsibility as fuel—not limitations She explains what Quality Assurance engineering is, why it is resistant to AI replacement, and how regular users of apps are already doing parts of QA work without realizing it. 3. Key Takeaways A. You’re Already More Qualified Than You Think Jennifer emphasizes that everyday digital behavior translates into QA skills: Using apps Identifying bugs Expecting software to “work correctly” Navigating systems as an end user This insight forms the core of her teaching philosophy. B. The Faster You Add Skills, the Faster You Increase Income Jennifer repeatedly notes: “The difference in your paycheck is your skillset.” By stacking skills (manual QA → automation → AI testing), professionals increase their market value, not just job security. C. AI Is a Career Accelerator, Not a Threat Rather than fearing AI, Jennifer encourages people to: Work alongside AI Become the humans overseeing AI systems Move into hybrid QA + automation + AI roles She stresses that human oversight is still required in tech deployment. D. Entrepreneurship Can Be Accidental—but Scalable Jennifer did not initially plan to build a company. Her business emerged from: Instagram stories A $97 beginner e-book Real student outcomes Her willingness to: Raise prices Build systems Hire specialists Learn financial discipline Allowed Road to QA to grow sustainably. E. Representation and Access Matter Jennifer openly discusses: Being a Black woman in tech Coming from financial insecurity Navigating family obligations Redefining success for future generations Her story challenges stereotypes about who “belongs” in tech careers. [ 4. Notable Quotes from the Interview “I landed my first year in tech within 90 days.” [ “The difference in your paycheck is your skillset.” “You’re already a software tester—you just don’t know it yet.” [ “I didn’t set out to build a company. I said yes to myself.” [ “AI still needs human oversight.” “My journey was already different, so I had to build something different.” 5. Overall Message Jennifer Gaddis’s interview reinforces a central theme of Money Making Conversations: Income growth follows skill alignment, not traditional credentials. Her journey reframes: Fear → strategy Job loss → skill expansion Limited access → self-investment The interview serves as both motivation and roadmap for anyone seeking financial mobility through tech—without gatekeeping. #SHMS #BEST #STRAWSteve Harvey Morning Show Online: http://www.steveharveyfm.com/See omnystudio.com/listener for privacy information.
“I don't understand why people build houses like this.” If you have ever said that on site after spotting a leaky junction, a sweaty wall, or a home that is freezing in winter and cooking in summer, you are not alone. This conversation is our pushback against the shortcuts that have become normal in the Australian building industry. The whole point of More Good and Less Bad is simple. Build better homes, make fewer mistakes, and deliver healthier, more comfortable results through better building performance and smarter decisions.We recorded this one at Pro Clima HQ in Sydney with Andy Marlow, director at Envirotecture and a certified Passive House designer. Andy has a rare ability to talk about sustainable building without the greenwashing and without making it feel like a lecture. The focus is on outcomes that matter to homeowners and builders alike. Homes that perform, homes that last, and homes that do not quietly fail behind the plaster.We also dig into the Living Building Challenge, because it is one of the few sustainability frameworks that does not let you cherry-pick the easy bits. It looks at the full picture of holistic sustainability in construction, including materials, energy, water, and health. Not because every project needs a badge, but because it forces better questions about what sustainable construction really means when you zoom out and look at long-term impact.Finally, we talk about making Passive House principles more buildable and accessible through Andy's Passive House Design and Construct model. Pre-designed, high-performance homes that still leave room for personal choice, without reinventing the wheel every time. We also share the lessons we have learned the hard way, and why building with intention is about mindset, systems, and balancing the ideal with what is financially feasible and genuinely buildable on real sites.
Listen and subscribe to Money Making Conversations on iHeartRadio, Apple Podcasts, Spotify, www.moneymakingconversations.com/subscribe/ or wherever you listen to podcasts. New Money Making Conversations episodes drop daily. I want to alert you, so you don’t miss out on expert analysis and insider perspectives from my guests who provide tips that can help you uplift the community, improve your financial planning, motivation, or advice on how to be a successful entrepreneur. Keep winning! Two-time Emmy and Three-time NAACP Image Award-winning, television Executive Producer Rushion McDonald interviewed Jennifer Gaddis. Interview Summary Show: Money Making Conversations MasterclassHost: Rushion McDonaldGuest: Jennifer Gaddis – Senior Quality Assurance Engineer, Educator, Founder of Road to QA 1. Purpose of the Interview The primary purpose of the interview is to inspire and educate everyday people—especially those without college degrees or traditional tech backgrounds—on how to pivot into technology careers, specifically Quality Assurance (QA), and to reframe fear around AI, layoffs, and automation into opportunity. Jennifer’s story is used as proof of concept that: You do not need a college degree to succeed in tech Transferable skills already qualify many people for QA roles AI does not eliminate jobs—it creates new opportunities Strategic career pivots can result in life-changing income and freedom Rushion positions Jennifer not only as a success story, but as a new blueprint for wealth-building through skills, not credentials. [ 2. Interview Overview (High-Level Summary) Jennifer Gaddis shares how she: Pivoted into tech in 2021 with no degree Went from $40K to six figures within 90 days Built a $400K+ remote household income with her husband Created Road to QA, helping 200+ people land tech jobs Accidentally built a multi-million-dollar education business Used personal hardship, COVID, financial stress, and family responsibility as fuel—not limitations She explains what Quality Assurance engineering is, why it is resistant to AI replacement, and how regular users of apps are already doing parts of QA work without realizing it. 3. Key Takeaways A. You’re Already More Qualified Than You Think Jennifer emphasizes that everyday digital behavior translates into QA skills: Using apps Identifying bugs Expecting software to “work correctly” Navigating systems as an end user This insight forms the core of her teaching philosophy. B. The Faster You Add Skills, the Faster You Increase Income Jennifer repeatedly notes: “The difference in your paycheck is your skillset.” By stacking skills (manual QA → automation → AI testing), professionals increase their market value, not just job security. C. AI Is a Career Accelerator, Not a Threat Rather than fearing AI, Jennifer encourages people to: Work alongside AI Become the humans overseeing AI systems Move into hybrid QA + automation + AI roles She stresses that human oversight is still required in tech deployment. D. Entrepreneurship Can Be Accidental—but Scalable Jennifer did not initially plan to build a company. Her business emerged from: Instagram stories A $97 beginner e-book Real student outcomes Her willingness to: Raise prices Build systems Hire specialists Learn financial discipline Allowed Road to QA to grow sustainably. E. Representation and Access Matter Jennifer openly discusses: Being a Black woman in tech Coming from financial insecurity Navigating family obligations Redefining success for future generations Her story challenges stereotypes about who “belongs” in tech careers. [ 4. Notable Quotes from the Interview “I landed my first year in tech within 90 days.” [ “The difference in your paycheck is your skillset.” “You’re already a software tester—you just don’t know it yet.” [ “I didn’t set out to build a company. I said yes to myself.” [ “AI still needs human oversight.” “My journey was already different, so I had to build something different.” 5. Overall Message Jennifer Gaddis’s interview reinforces a central theme of Money Making Conversations: Income growth follows skill alignment, not traditional credentials. Her journey reframes: Fear → strategy Job loss → skill expansion Limited access → self-investment The interview serves as both motivation and roadmap for anyone seeking financial mobility through tech—without gatekeeping. #SHMS #BEST #STRAWSteve Harvey Morning Show Online: http://www.steveharveyfm.com/See omnystudio.com/listener for privacy information.
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Applied Biopharm Consulting Ltd has announced a new research collaboration with the Pharmaceutical and Molecular Biotechnology Research Centre (PMBRC) at the South East Technological University (SETU) in Waterford, Ireland, to experimentally validate aspects of its artificial intelligence (AI)-driven biomolecular research programme. The collaboration is supported through the Enterprise Ireland Innovation Voucher scheme, enabling the company to access specialised laboratory expertise within the university. With strong research activity across pharmaceutical science, biotechnology and applied life sciences and supported by the Enterprise Ireland Technology Gateway programme PMBRC has developed extensive capabilities in industry-focused research and collaboration with emerging technology companies. Through this collaboration, cell-based studies will be undertaken at SETU to generate experimental data supporting the continued development of Applied Biopharm Consulting's computational viral vector engineering platform. These studies will provide experimental validation to complement the company's computational research activities. Building on its 2024 feasibility study grant and the subsequent Intellectual Property (IP) Start Grant awarded in 2026 under Enterprise Ireland's IP Strategy initiative, Applied Biopharm Consulting continues to expand its internal research and development programme focused on next-generation viral vector engineering. The Innovation Voucher collaboration represents the next step in translating computational research into experimentally validated technologies while supporting the company's ongoing intellectual property strategy. Applied Biopharm Consulting's research programme integrates artificial intelligence, structural bioinformatics and molecular simulation techniques to analyse large datasets of protein structures and explore novel biomolecular interactions. These computational approaches are being applied to explore new strategies for viral vector design relevant to advanced biologics and gene therapy development. Dr. Anthony Newcombe, Managing Director of Applied Biopharm Consulting Ltd, commented: "Establishing a research collaboration with South East Technological University represents an important step in advancing our viral vector engineering programme from computational design toward experimental validation. The Innovation Voucher scheme enables us to access specialised academic expertise and laboratory capabilities that complement our computational research platform." Dr Niall O'Reilly, Centre Director of the PMBRC added: "We are pleased to collaborate with Applied Biopharm Consulting on this research initiative. Partnerships between academia and industry provide valuable opportunities to translate innovative ideas into experimentally validated technologies, and this project highlights how academic research capabilities can support emerging biotechnology innovation. This collaboration also fits well into our current research portfolio in areas such as gene therapy and biomedical science" The collaboration represents the next stage in Applied Biopharm Consulting's internal research and development (R&D) programme, which combines computational biologics research with experimental validation and intellectual property development. Alongside its research activities, Applied Biopharm Consulting continues to support global biopharmaceutical companies in GMP compliance, Regulatory CMC, Manufacturing Science & Technology (MSAT), Quality Assurance and technology transfer. By integrating extensive regulatory and manufacturing expertise with next-generation biologics engineering capabilities, the company is positioning itself at the intersection of advanced therapy development and biologics innovation. See more stories here. More about Irish Tech News Irish Tech News are Ireland's No. 1 Online Tech Publication and often Ireland's No.1 Tech Podcast too. You can find hundreds of fantastic previous episod...
Why do life science companies still scramble when an inspection is coming, even when their quality systems are solid on paper? Yeime Martich, a 25-year quality veteran, makes the case that readiness is a logistics and culture problem, not a documentation problem, and that the procedures you wrote may be creating more audit risk than you realize.Yeime discusses why "minimally compliant" is a discipline rather than a shortcut, how leadership shapes quality culture through what they ask about, fund, and tolerate, and why the strongest signal of a healthy quality system is when people come to quality voluntarily to report problems.A few of Yeime's key takeaways:Inspection readiness is the natural output of a healthy quality system, not something you build in the weeks before an audit"Minimally compliant" means meeting the regulatory intent without overcommitting in your procedures to things your team can't actually followQuality should come to the table with options, not just a no — release to warehouse on risk while the investigation closes, for exampleLeadership shapes culture through what they ask about, what they fund, and what they tolerateThe strongest quality culture signal: people voluntarily surfacing problems without fear of blameAI is useful for data analysis and review, but accountability for quality decisions sits with people — "AI didn't tell us" showed up in a recent FDA warning letterDesign your QMS around flexibility — rigid procedures that block product release unnecessarily are self-imposed constraints the regulation never requiredAbout Yeime MartichYeime Martich is Vice President of Quality Assurance at TerSera Therapeutics with 25 years of experience in pharmaceutical and medical device quality systems. Before TerSera, she spent over 11 years at Hospira in global compliance roles overseeing internal audit programs across international manufacturing sites, and held quality systems leadership positions at Melinta Therapeutics and Abbott.About The FDA GroupThe FDA Group helps life science organizations rapidly access the industry's best consultants, contractors, and candidates. Our resources assist in every stage of the product lifecycle — from clinical development to commercialization — with a focus on staff augmentation, auditing, remediation, QMS, and other specialized project work in Quality Assurance, Regulatory Affairs, and Clinical Operations. Learn more: https://www.thefdagroup.com/
This week, Naomi covers the story of two young men who committed a shocking murder, believing they were too smart to get caught.Then Amber tells the story of the E. Coli outbreak that swept across the Pacific Northwest in the early 90's.Naomi's Sources:Leopold and Loeb - WikipediaÜbermensch - Wikipediahttps://home.heinonline.org/crime-of-the-century-leopold-and-loebs-perfect-crime/The Loeb-Leopold case : with excerpts from the evidence of the alienists and including the arguments to the court by counsel forAmber's Sources:1992–1993 Jack in the Box E. coli outbreak - WikipediaJack in the Box E. coli Outbreak Lawsuits | Marler ClarkJack in the Box E. coli Outbreak: Q & A with Brianne Kiner | Food Safety NewsJack in the Box E. coli Outbreak – 25th Anniversary | Food Safety News30 years after the deadly E. coli outbreak, a Seattle attorney still fights for food safetyAfter the death of his son, Darin Detwiler became a food safety champion. Now, he's being honored for 30 years of advocacy.Riley's E. coli Story | Stop Foodborne IllnessMarler Clark Client Brianne Kiner, Jack in the Box E. coli SurvivorLessons from the Jack in the Box E. coli Outbreak (1993)Looking Back: E.coli O157:H7 and the Legacy of Dr. David Theno | Food Safety MagazineCoping and Grieving with a Death from Food Poisoning| STOPDarin Detwiler Offers Inside Look at Netflix Documentary ‘Poisoned' - Quality Assurance & Food SafetyPoisoned: The True Story of the Deadly E. Coli Outbreak That Changed the Way Americans Eat: 9781982190170: Benedict, Jeff: BooksJack In The Box Sues Supplier Of Hamburger Linked To E. Coli | The Seattle TimesSupport the showGo check out our patreon page athttps://www.patreon.com/crimewineandchaosFor more information about Crime, Wine & Chaos, or to simply reach out and say "hi,"https://www.crimewineandchaos.comCrime, Wine & Chaos is produced by 8th Direction Records. Music by Jeremy Williams. Artwork by Joshua M. DavisAmber is the vocalist in the band, Tin Foil Top Hat. You can find more of her work on all of the music streaming platforms or athttps://www.tinfoiltophat.comNaomi has a twenty year career in tech, and a lifetime interest in all things macabre. She walked away from #startuplife to strike a new path rooted in service. You can find out more about the work she's focused on, support those initiatives, and keep up on her socials here: https://linktr.ee/missgnomers
Episode #537: “Refugees are incredibly remarkable. They're working day-in and day-out to provide for their communities, but they're working under a set of assumptions and a set of regulations that prohibited them from working.” Maximillian Mørch, Head of Program Development and Quality Assurance at The Border Consortium, describes how a system built as an emergency response in 1984 has hardened into a four-decade reality along the Thai–Myanmar border. TBC has long provided food, shelter materials, cooking fuel, nutritional support, and technical assistance across nine border camps. Today, more than 100,000 refugees live inside those camps, with tens of thousands more in rural border areas outside the camp system and at least 50,000 in Thailand's cities. The displacement is not temporary, and it has only further deepened again since the 2021 coup. For decades, camp refugees were largely confined. Leaving without authorization risked being treated as an undocumented migrant, and work outside the camps was prohibited. That restriction made food aid the central pillar of survival. Mørch emphasizes that dependence was structural, not moral: refugees sustained their communities through constant labor, but under rules that prevented real economic participation. Over time, the camps evolved from transplanted villages into organized settlements with homes, schools, clinics, markets, religious life, and refugee-led governance. The Karen Refugee Committee and Karenni Refugee Committee oversee services, coordinate with Thai authorities and NGOs, and manage disputes. Yet the system's viability rested on uninterrupted funding—and in 2025 it began to fail. Food and fuel alone exceptionally costly, and funding gaps at one point left camps without food support for weeks, as global humanitarian crises competed for shrinking resources. With return to Myanmar unsafe and resettlement opportunities collapsing—especially after the suspension and termination of a major U.S. process—Thailand's August 2025 resolution granting eligible refugees the right to work marked a historic rupture. The policy reframes survival around income, with research suggesting a week's wages can exceed a month of past food assistance. Labor shortages in Thailand, particularly after reported departures of Cambodian workers, helped push the reform. Eligibility remains limited, rollout is complex, families generally stay in camps, and around 10% of residents will still need direct aid. “Everyone wants to be self-dependent,” he says. “No one wants to be held hostage to the changing fluctuations” of humanitarian funding. Mørch's portrait is of a system forced to reinvent itself—opening a breach in confinement, but not yet a full pathway out.
AI can write training content that looks flawless, sounds professional, and still quietly mislead your learners. That's the problem we tackle today, along with a practical fix you can use immediately: a fast QA scan that keeps AI speed while protecting trust, accuracy, and credibility.In this episode, Jackie walks through three failure modes that show up again and again in AI-generated eLearning and microlearning drafts: accuracy issues like invented details or wrong policy claims, bias that slips into scenarios through assumptions or stereotypes, and brand drift where the tone turns generic, overly corporate, or inconsistent with your organization's voice. If you design learning for compliance, safety, HR, legal, or any high-stakes topic, these risks aren't theoretical; they can impact people's well-being, employment, and your organization's reputation.You'll leave with a simple, repeatable method: run three quick passes on any AI draft facts, fairness, and voice. I share the exact questions to ask, the red flags to watch for, and an easy checklist to keep next to your keyboard. If you found this helpful, follow or subscribe, share the show with a fellow instructional designer, and leave a review so more designers can build AI-ready workflows without quality surprises.
Listen and subscribe to Money Making Conversations on iHeartRadio, Apple Podcasts, Spotify, www.moneymakingconversations.com/subscribe/ or wherever you listen to podcasts. New Money Making Conversations episodes drop daily. I want to alert you, so you don’t miss out on expert analysis and insider perspectives from my guests who provide tips that can help you uplift the community, improve your financial planning, motivation, or advice on how to be a successful entrepreneur. Keep winning! Two-time Emmy and Three-time NAACP Image Award-winning, television Executive Producer Rushion McDonald interviewed Jennifer Gaddis. Interview Summary Show: Money Making Conversations MasterclassHost: Rushion McDonaldGuest: Jennifer Gaddis – Senior Quality Assurance Engineer, Educator, Founder of Road to QA 1. Purpose of the Interview The primary purpose of the interview is to inspire and educate everyday people—especially those without college degrees or traditional tech backgrounds—on how to pivot into technology careers, specifically Quality Assurance (QA), and to reframe fear around AI, layoffs, and automation into opportunity. Jennifer’s story is used as proof of concept that: You do not need a college degree to succeed in tech Transferable skills already qualify many people for QA roles AI does not eliminate jobs—it creates new opportunities Strategic career pivots can result in life-changing income and freedom Rushion positions Jennifer not only as a success story, but as a new blueprint for wealth-building through skills, not credentials. [ 2. Interview Overview (High-Level Summary) Jennifer Gaddis shares how she: Pivoted into tech in 2021 with no degree Went from $40K to six figures within 90 days Built a $400K+ remote household income with her husband Created Road to QA, helping 200+ people land tech jobs Accidentally built a multi-million-dollar education business Used personal hardship, COVID, financial stress, and family responsibility as fuel—not limitations She explains what Quality Assurance engineering is, why it is resistant to AI replacement, and how regular users of apps are already doing parts of QA work without realizing it. 3. Key Takeaways A. You’re Already More Qualified Than You Think Jennifer emphasizes that everyday digital behavior translates into QA skills: Using apps Identifying bugs Expecting software to “work correctly” Navigating systems as an end user This insight forms the core of her teaching philosophy. B. The Faster You Add Skills, the Faster You Increase Income Jennifer repeatedly notes: “The difference in your paycheck is your skillset.” By stacking skills (manual QA → automation → AI testing), professionals increase their market value, not just job security. C. AI Is a Career Accelerator, Not a Threat Rather than fearing AI, Jennifer encourages people to: Work alongside AI Become the humans overseeing AI systems Move into hybrid QA + automation + AI roles She stresses that human oversight is still required in tech deployment. D. Entrepreneurship Can Be Accidental—but Scalable Jennifer did not initially plan to build a company. Her business emerged from: Instagram stories A $97 beginner e-book Real student outcomes Her willingness to: Raise prices Build systems Hire specialists Learn financial discipline Allowed Road to QA to grow sustainably. E. Representation and Access Matter Jennifer openly discusses: Being a Black woman in tech Coming from financial insecurity Navigating family obligations Redefining success for future generations Her story challenges stereotypes about who “belongs” in tech careers. [ 4. Notable Quotes from the Interview “I landed my first year in tech within 90 days.” [ “The difference in your paycheck is your skillset.” “You’re already a software tester—you just don’t know it yet.” [ “I didn’t set out to build a company. I said yes to myself.” [ “AI still needs human oversight.” “My journey was already different, so I had to build something different.” 5. Overall Message Jennifer Gaddis’s interview reinforces a central theme of Money Making Conversations: Income growth follows skill alignment, not traditional credentials. Her journey reframes: Fear → strategy Job loss → skill expansion Limited access → self-investment The interview serves as both motivation and roadmap for anyone seeking financial mobility through tech—without gatekeeping. #SHMS #BEST #STRAWSee omnystudio.com/listener for privacy information.
Listen and subscribe to Money Making Conversations on iHeartRadio, Apple Podcasts, Spotify, www.moneymakingconversations.com/subscribe/ or wherever you listen to podcasts. New Money Making Conversations episodes drop daily. I want to alert you, so you don’t miss out on expert analysis and insider perspectives from my guests who provide tips that can help you uplift the community, improve your financial planning, motivation, or advice on how to be a successful entrepreneur. Keep winning! Two-time Emmy and Three-time NAACP Image Award-winning, television Executive Producer Rushion McDonald interviewed Jennifer Gaddis. Interview Summary Show: Money Making Conversations MasterclassHost: Rushion McDonaldGuest: Jennifer Gaddis – Senior Quality Assurance Engineer, Educator, Founder of Road to QA 1. Purpose of the Interview The primary purpose of the interview is to inspire and educate everyday people—especially those without college degrees or traditional tech backgrounds—on how to pivot into technology careers, specifically Quality Assurance (QA), and to reframe fear around AI, layoffs, and automation into opportunity. Jennifer’s story is used as proof of concept that: You do not need a college degree to succeed in tech Transferable skills already qualify many people for QA roles AI does not eliminate jobs—it creates new opportunities Strategic career pivots can result in life-changing income and freedom Rushion positions Jennifer not only as a success story, but as a new blueprint for wealth-building through skills, not credentials. [ 2. Interview Overview (High-Level Summary) Jennifer Gaddis shares how she: Pivoted into tech in 2021 with no degree Went from $40K to six figures within 90 days Built a $400K+ remote household income with her husband Created Road to QA, helping 200+ people land tech jobs Accidentally built a multi-million-dollar education business Used personal hardship, COVID, financial stress, and family responsibility as fuel—not limitations She explains what Quality Assurance engineering is, why it is resistant to AI replacement, and how regular users of apps are already doing parts of QA work without realizing it. 3. Key Takeaways A. You’re Already More Qualified Than You Think Jennifer emphasizes that everyday digital behavior translates into QA skills: Using apps Identifying bugs Expecting software to “work correctly” Navigating systems as an end user This insight forms the core of her teaching philosophy. B. The Faster You Add Skills, the Faster You Increase Income Jennifer repeatedly notes: “The difference in your paycheck is your skillset.” By stacking skills (manual QA → automation → AI testing), professionals increase their market value, not just job security. C. AI Is a Career Accelerator, Not a Threat Rather than fearing AI, Jennifer encourages people to: Work alongside AI Become the humans overseeing AI systems Move into hybrid QA + automation + AI roles She stresses that human oversight is still required in tech deployment. D. Entrepreneurship Can Be Accidental—but Scalable Jennifer did not initially plan to build a company. Her business emerged from: Instagram stories A $97 beginner e-book Real student outcomes Her willingness to: Raise prices Build systems Hire specialists Learn financial discipline Allowed Road to QA to grow sustainably. E. Representation and Access Matter Jennifer openly discusses: Being a Black woman in tech Coming from financial insecurity Navigating family obligations Redefining success for future generations Her story challenges stereotypes about who “belongs” in tech careers. [ 4. Notable Quotes from the Interview “I landed my first year in tech within 90 days.” [ “The difference in your paycheck is your skillset.” “You’re already a software tester—you just don’t know it yet.” [ “I didn’t set out to build a company. I said yes to myself.” [ “AI still needs human oversight.” “My journey was already different, so I had to build something different.” 5. Overall Message Jennifer Gaddis’s interview reinforces a central theme of Money Making Conversations: Income growth follows skill alignment, not traditional credentials. Her journey reframes: Fear → strategy Job loss → skill expansion Limited access → self-investment The interview serves as both motivation and roadmap for anyone seeking financial mobility through tech—without gatekeeping. #SHMS #BEST #STRAWSteve Harvey Morning Show Online: http://www.steveharveyfm.com/See omnystudio.com/listener for privacy information.
In this episode, top industry trainer and Quality Assurance expert Trey Briggs answers listeners' questions regarding how to make mediocre agents great, managing tone issues, and sentiment scoring. Trey offers industry-leading solutions based on a unique level of experience, knowledge, and expertise. Check it out!
Brent Peterson interviews Namrata Sangani, a QA & Triage champion for Hyva and an Adobe E-commerce Champion. They discuss Namrata's journey in the e-commerce space, her visibility efforts on LinkedIn, and the impact of Hyva on Magento development. Namrata shares insights on the importance of community engagement, the role of women in e-commerce, and the future of Hyva in the Magento ecosystem.TakeawaysNamrata Sangani is an Adobe e-commerce champion and QA champion for Hyva.She became visible on LinkedIn to share her knowledge and engage with the community.Hyva is revolutionizing Magento development with its performance and ease of use.Quality assurance is a top priority for Hyva, ensuring high standards in their products.Namrata emphasizes the importance of women participating in tech events.The Magento community is seeing a shift towards more open-source contributions.Networking at events like Meet Magento is crucial for professional growth.Hyva's approach allows developers to learn and adopt new technologies easily.Namrata encourages women to showcase their expertise in e-commerce.The future of Adobe Commerce looks promising with ongoing support and development. sound bites"I want women to uplift themselves.""I am active on Instagram as well.""I was a fan of yours since that day."Chapters00:00 Introduction to Namrata Sangani02:41 Journey to Becoming an Adobe Champion05:28 Visibility on LinkedIn and Its Impact08:11 Learning and Adopting Magento and Adobe Commerce10:46 The Revolutionary Impact of Hyva13:14 Quality Assurance and Development in Hyva15:54 Future of Hyva in the Magento Ecosystem18:36 Women in E-commerce Initiative20:59 Outlook for Adobe Commerce and Magento23:49 Closing Thoughts and Networking
Welcome to the American Railroading Podcast! In this episode our host Don Walsh is joined by guest Dave Ronzani - Director of Railcar Regulatory Compliance for AllTranstek. Together they discuss the current state of tank car regulations with an update after the recent AAR Tank Car Committee meetings in Nashville, TN., including the status of PHMA's proposed rulemaking HM-265 as well as their opinions of potential pros and cons; an open FRA Hazardous Materials Incident Investigation (HMII) regarding tank car angle valves; NAR's (Non-Accident Releases); AAR CPC 1435 regarding tank car vacuum relief valves; docket T88.12 regarding tank car visual inspections; other “hot button” topics and much more! Tune in to this episode to gain valuable insights and broaden your understanding of American Railroading! You can find this episode and more on the American Railroading Podcast's official website at www.AmericanRailroading.net , and watch our YouTube Channel at the link below. Welcome aboard!KEY POINTS: The American Railroading Podcast remains in the Top 10% of all podcasts globally, now downloaded in 82 countries around the world! Nearly 50% of the world!Dave has over 40 years of experience in Quality Assurance and Non-Destructive Testing (NDT) and holds an American Society for Non-Destructive Testing (ASNT) Level III certificate in 7 NDT methods.Don gives an overview of AllTranstek, including their history of how and when they were formed.Mr. Ronzani discusses the different entities involved in tank car regulations and how their roles interact with one another.Dave explains what an FRA Hazardous Materials Investigation (HMII) is and how it can affect everyone involved in process, from the car owner to the car and component manufacturers, and everyone in between.Don and Dave discuss the pending PHMSA rulemaking HM-265 regarding the potential of taking away sole responsibility for tank car certificates of construction and shop certification for M-1002 and M-1003 from the AAR, and their opinions of potential pros and cons of the change.Mr. Ronzani discusses AAR CPC 1435 related to certain tank car vacuum relief valves whose AAR service trial wasn't completed properly, what tank car owners need to do about them and by when.Don shares various best practices from real-life experiences he's had.Dave's biggest industry pet-peeve is…..You'll have to tune in to find out!
Quantos bugs você descobre tarde demais, quando corrigi-los já virou um pesadelo de retrabalho? Neste Snippet, Henrique Oliveira, Quality Assurance na dti digital, explica como a mentalidade Shift Left transforma problemas de última hora em decisões conscientes tomadas no momento certo, ainda no início do ciclo de desenvolvimento. Você vai entender por que qualidade deixa de ser uma etapa final e se torna algo construído desde o refinamento. Dê o play e ouça agora!Assuntos abordados:O que é Shift Left em QA;Evolução do papel do QA;Engajamento precoce em refinamentos;Análise de risco focada;Consequências de testar apenas no final.Links importantes:Vagas disponíveisNewsletterDúvidas? Nos mande pelo LinkedinContato: entrechaves@dtidigital.com.brO Entre Chaves é uma iniciativa da dti digital, uma empresa WPP
Why do audits still trigger panic even at companies with strong quality systems? Sneha Saggurthi — a quality compliance manager and lead auditor in cell therapy — breaks down the gap between being compliant and being audit ready, and shares the psychology, patterns, and logistics that actually determine inspection outcomes.Sneha discusses how auditors think and prioritize, why logistics matter more than most companies realize, and the specific psychological techniques auditors are trained to use — including how to handle them.A few of Sneha's key takeaways:Being compliant and being audit ready are not the same thing — compliance is your documentation; readiness is your logistics, your plan, and your ability to defend your approachAuditors think in terms of SISPQ (safety, identity, strength, purity, quality) — everything rolls up to whether the product has those attributesLogistics are the make or break — fast document retrieval, defined roles, and coordinated teams create more auditor confidence than perfect systems with slow accessBatch records are the most common rabbit hole — have a storyboard ready for anything you put in front of an auditorTrain your floor staff to be comfortable with auditors, not to hide from them — use internal audits as practiceAuditors use strategic silence, open-ended questions, and deliberate friendliness to get people talking — train your team to give concise answers and redirect to documentationThe daily question that changes everything: "If someone reads this two years from now, will they know what happened?"About Sneha SaggurthiSneha Saggurthi is Quality Compliance Manager at Cartesian Therapeutics, a cell therapy company, where she manages inspection readiness, supplier quality, and the audit program. She holds an ASQ Certified Quality Auditor (CQA) credential and a Lean Six Sigma Green Belt, with prior quality and training roles at Catalent, Precision For Medicine, and Charles River Laboratories. She is an adjunct instructor at Frederick Community College and serves as Vice Chair of Young Women In Bio.About The FDA GroupThe FDA Group helps life science organizations rapidly access the industry's best consultants, contractors, and candidates. Our resources assist in every stage of the product lifecycle — from clinical development to commercialization — with a focus on staff augmentation, auditing, remediation, QMS, and other specialized project work in Quality Assurance, Regulatory Affairs, and Clinical Operations. Learn more: https://www.thefdagroup.com/
News & developments: - A common challenge: Strengthening student confidence in the ROI of study abroad - Study finds strong agent interest in partnering with Japanese universities Main topic: Sustainable international student recruitment from a UK-China perspective This episode is sponsored by: ICEF USA with Kiran Patel Senior Director Commercial & Deputy Head of China CBBC Jian Li Deputy Director (Education) British Council Cheryl Xu Director of China Office University of Portsmouth Dave Amor Founder & Director Higher Insights Ltd. Christina Ke Managing Director Uoffer Global Tony Lee Chief Visionary Officer ICEF Craig Riggs Editor in Chief ICEF Monitor Martijn van de Veen (host) CBDO ICEF
This episode explores the transformative impact of AI on quality assurance (QA) in contact centers. Hosts Amas Tenumah and Bob Furniss discuss how AI is revolutionizing call monitoring, evaluation, and coaching, emphasizing practical steps for leaders to leverage this technology effectively.00:00 Introduction to QA in Contact Centers00:51 The Impact of AI on Quality Assurance03:50 Revolutionizing QA Processes09:09 Shifting Perspectives on QA Monitoring12:39 Leveraging AI for Enhanced Coaching17:40 The Future of QA in an AI-Driven World"You can listen to 100% of calls now""AI can help identify patterns and issues""Show the value your QA team delivers"
Recorded live at Shoptalk Spring 2026 by host Isaac Morey, the conversation features Amera Khalil, Director of Strategic Account Management at Commerce — the parent brand behind Feedonomics, BigCommerce, and MakeSwift. Together, they cover what brands actually need to do to stay visible as AI-powered discovery takes over consumer behavior. It's a practical, no-fluff conversation that's worth your time whether you're running a lean SMB operation or managing enterprise-level feeds.Key TakeawaysData quality is the foundation. Before any AI strategy works, your product feeds need accurate titles, descriptions, sizes, and attributes.Enriched data isn't one-size-fits-all. Enrichment requirements vary by brand, category, and channel — and they need to match today's conversational search queries.Agentic commerce is already operational. Commerce built a fully functional agentic checkout experience for PacSun on Perplexity in under 30 days.Don't deploy AI for AI's sake. Without a clear business objective, AI implementation creates confusion rather than results.SMBs need to act now. LLM visibility isn't exclusive to enterprise brands — smaller businesses can start preparing today.Human oversight isn't optional. Quality assurance guardrails protect brand integrity and keep AI-generated content on point.Have AI conversations out loud. Brands strategizing behind closed doors miss partners who may already have the solutions they need.Episode SummaryAmera opened by describing Commerce's three-brand structure. Feedonomics handles intelligent product feed management, BigCommerce powers flexible e-commerce experiences, and MakeSwift enables agile front-end design. She described Feedonomics' core value simply: taking complex data, making it clean and structured, and distributing it intelligently across every relevant channel.From there, Isaac asked the big question: how is AI changing e-commerce? Amera's answer was direct. The traditional marketing funnel — performance ads, tracking, attribution models — is collapsing. Consumers are now using Perplexity, ChatGPT, and Claude not just for research but for actual purchase decisions. "The biggest change in e-commerce," she noted, "is the preparation to be visible on these LLMs while maintaining the quality of your data."She broke agentic commerce readiness into clear layers. First, brands need solid foundational data — accurate product titles, descriptions, brand names, sizing. Without that, nothing else works. On top of that, brands need enriched data that responds to how people actually search today. Nobody's typing "suitcase" anymore. They're saying something like, "I'm going on a trip, I want something light, and I tend to overpack." Product data has to meet that kind of specificity.Interestingly, she was candid about the complexity of getting onto LLM channels: "Just because you're a brand doesn't mean that your feed is going to be accepted." Approval processes are real hurdles, and the backend requirements — syncing inventory, enabling checkout, integrating payments — go well beyond what most marketing teams expect.The PacSun case study was the episode's standout moment. Commerce built a complete agentic checkout experience for PacSun on Perplexity in under 30 days, during the holiday season. Shoppers could find PacSun jeans, select their size, and check out via PayPal — receiving a confirmation email from PacSun directly. "This is thrilling," Amera said, "because it's changed the way that we are looking at our expectations as consumers."On AI risks, she stressed quality assurance. Feedonomics uses internal benchmarking systems that flag AI-generated content not meeting brand standards before it goes live. She also flagged a generational nuance: Gen Z consumers can detect cold, scripted AI content, and they don't respond well to it. Adjusting content based on audience expectations isn't a nice-to-have — it's essential.For SMBs, her advice was to start with a data audit. Centralize your assets, identify missing fields, and find a feed partner who can submit requests to LLMs on your behalf. As she put it, "even if you're small, medium, or you're the big kahunas in the industry, you have to be present and you certainly have to be visible."Final ThoughtsIn this new era, AI agents act on behalf of shoppers — searching, comparing, and even checking out across multiple channels, often without ever visiting a merchant's website. These AI-driven experiences are seamless, contextual, and increasingly the default for how consumers interact with commerce online. Amera's message throughout this episode is clear: preparation beats hesitation every time.So here's the question worth sitting with — if your brand's data isn't ready for an agent to read it, how feed-y is your commerce strategy for what's already here?This has been produced in cooperation with Content Cucumberhttps://www.contentcucumber.com/Chapters00:00:00 — Introducing Amera Khalil and Commerce00:00:22 — What Feedonomics Actually Does00:00:46 — BigCommerce and MakeSwift Explained00:01:09 — How AI Is Changing E-Commerce00:01:59 — How Consumers Are Using LLMs to Shop00:02:38 — The Rise of the Brand Agent as Consumer00:03:13 — How Brands Can Prepare for Agentic Commerce00:03:50 — Why Data Quality Is the Foundation00:04:28 — What Data Enrichment Actually Means00:05:15 — Matching Long-Tail Search Queries with Enriched Feeds00:05:52 — AI Risks and the Humans-in-the-Loop Element00:06:25 — Quality Assurance and Guardrails for AI Content00:07:15 — How Brands Are Adapting — Real Customer Journeys00:08:05 — Enterprise Brands Going Live on LLMs00:09:33 — The PacSun Agentic Checkout Story00:12:58 — Advice for Small and Medium-Sized Businesses00:14:54 — Why Every Brand Needs to Be Visible on LLMs by 202800:15:45 — The Feedonomics Framework for Readiness00:16:02 — Amera's Hot Take from Shoptalk00:16:56 — Final Thoughts and What's Getting Exciting Again
Listen and subscribe to Money Making Conversations on iHeartRadio, Apple Podcasts, Spotify, www.moneymakingconversations.com/subscribe/ or wherever you listen to podcasts. New Money Making Conversations episodes drop daily. I want to alert you, so you don’t miss out on expert analysis and insider perspectives from my guests who provide tips that can help you uplift the community, improve your financial planning, motivation, or advice on how to be a successful entrepreneur. Keep winning! Two-time Emmy and Three-time NAACP Image Award-winning, television Executive Producer Rushion McDonald interviewed Jennifer Gaddis. Interview Summary Show: Money Making Conversations MasterclassHost: Rushion McDonaldGuest: Jennifer Gaddis – Senior Quality Assurance Engineer, Educator, Founder of Road to QA 1. Purpose of the Interview The primary purpose of the interview is to inspire and educate everyday people—especially those without college degrees or traditional tech backgrounds—on how to pivot into technology careers, specifically Quality Assurance (QA), and to reframe fear around AI, layoffs, and automation into opportunity. Jennifer’s story is used as proof of concept that: You do not need a college degree to succeed in tech Transferable skills already qualify many people for QA roles AI does not eliminate jobs—it creates new opportunities Strategic career pivots can result in life-changing income and freedom Rushion positions Jennifer not only as a success story, but as a new blueprint for wealth-building through skills, not credentials. [ 2. Interview Overview (High-Level Summary) Jennifer Gaddis shares how she: Pivoted into tech in 2021 with no degree Went from $40K to six figures within 90 days Built a $400K+ remote household income with her husband Created Road to QA, helping 200+ people land tech jobs Accidentally built a multi-million-dollar education business Used personal hardship, COVID, financial stress, and family responsibility as fuel—not limitations She explains what Quality Assurance engineering is, why it is resistant to AI replacement, and how regular users of apps are already doing parts of QA work without realizing it. 3. Key Takeaways A. You’re Already More Qualified Than You Think Jennifer emphasizes that everyday digital behavior translates into QA skills: Using apps Identifying bugs Expecting software to “work correctly” Navigating systems as an end user This insight forms the core of her teaching philosophy. B. The Faster You Add Skills, the Faster You Increase Income Jennifer repeatedly notes: “The difference in your paycheck is your skillset.” By stacking skills (manual QA → automation → AI testing), professionals increase their market value, not just job security. C. AI Is a Career Accelerator, Not a Threat Rather than fearing AI, Jennifer encourages people to: Work alongside AI Become the humans overseeing AI systems Move into hybrid QA + automation + AI roles She stresses that human oversight is still required in tech deployment. D. Entrepreneurship Can Be Accidental—but Scalable Jennifer did not initially plan to build a company. Her business emerged from: Instagram stories A $97 beginner e-book Real student outcomes Her willingness to: Raise prices Build systems Hire specialists Learn financial discipline Allowed Road to QA to grow sustainably. E. Representation and Access Matter Jennifer openly discusses: Being a Black woman in tech Coming from financial insecurity Navigating family obligations Redefining success for future generations Her story challenges stereotypes about who “belongs” in tech careers. [ 4. Notable Quotes from the Interview “I landed my first year in tech within 90 days.” [ “The difference in your paycheck is your skillset.” “You’re already a software tester—you just don’t know it yet.” [ “I didn’t set out to build a company. I said yes to myself.” [ “AI still needs human oversight.” “My journey was already different, so I had to build something different.” 5. Overall Message Jennifer Gaddis’s interview reinforces a central theme of Money Making Conversations: Income growth follows skill alignment, not traditional credentials. Her journey reframes: Fear → strategy Job loss → skill expansion Limited access → self-investment The interview serves as both motivation and roadmap for anyone seeking financial mobility through tech—without gatekeeping. #SHMS #BEST #STRAWSupport the show: https://www.steveharveyfm.com/See omnystudio.com/listener for privacy information.
Listen and subscribe to Money Making Conversations on iHeartRadio, Apple Podcasts, Spotify, www.moneymakingconversations.com/subscribe/ or wherever you listen to podcasts. New Money Making Conversations episodes drop daily. I want to alert you, so you don’t miss out on expert analysis and insider perspectives from my guests who provide tips that can help you uplift the community, improve your financial planning, motivation, or advice on how to be a successful entrepreneur. Keep winning! Two-time Emmy and Three-time NAACP Image Award-winning, television Executive Producer Rushion McDonald interviewed Jennifer Gaddis. Interview Summary Show: Money Making Conversations MasterclassHost: Rushion McDonaldGuest: Jennifer Gaddis – Senior Quality Assurance Engineer, Educator, Founder of Road to QA 1. Purpose of the Interview The primary purpose of the interview is to inspire and educate everyday people—especially those without college degrees or traditional tech backgrounds—on how to pivot into technology careers, specifically Quality Assurance (QA), and to reframe fear around AI, layoffs, and automation into opportunity. Jennifer’s story is used as proof of concept that: You do not need a college degree to succeed in tech Transferable skills already qualify many people for QA roles AI does not eliminate jobs—it creates new opportunities Strategic career pivots can result in life-changing income and freedom Rushion positions Jennifer not only as a success story, but as a new blueprint for wealth-building through skills, not credentials. [ 2. Interview Overview (High-Level Summary) Jennifer Gaddis shares how she: Pivoted into tech in 2021 with no degree Went from $40K to six figures within 90 days Built a $400K+ remote household income with her husband Created Road to QA, helping 200+ people land tech jobs Accidentally built a multi-million-dollar education business Used personal hardship, COVID, financial stress, and family responsibility as fuel—not limitations She explains what Quality Assurance engineering is, why it is resistant to AI replacement, and how regular users of apps are already doing parts of QA work without realizing it. 3. Key Takeaways A. You’re Already More Qualified Than You Think Jennifer emphasizes that everyday digital behavior translates into QA skills: Using apps Identifying bugs Expecting software to “work correctly” Navigating systems as an end user This insight forms the core of her teaching philosophy. B. The Faster You Add Skills, the Faster You Increase Income Jennifer repeatedly notes: “The difference in your paycheck is your skillset.” By stacking skills (manual QA → automation → AI testing), professionals increase their market value, not just job security. C. AI Is a Career Accelerator, Not a Threat Rather than fearing AI, Jennifer encourages people to: Work alongside AI Become the humans overseeing AI systems Move into hybrid QA + automation + AI roles She stresses that human oversight is still required in tech deployment. D. Entrepreneurship Can Be Accidental—but Scalable Jennifer did not initially plan to build a company. Her business emerged from: Instagram stories A $97 beginner e-book Real student outcomes Her willingness to: Raise prices Build systems Hire specialists Learn financial discipline Allowed Road to QA to grow sustainably. E. Representation and Access Matter Jennifer openly discusses: Being a Black woman in tech Coming from financial insecurity Navigating family obligations Redefining success for future generations Her story challenges stereotypes about who “belongs” in tech careers. [ 4. Notable Quotes from the Interview “I landed my first year in tech within 90 days.” [ “The difference in your paycheck is your skillset.” “You’re already a software tester—you just don’t know it yet.” [ “I didn’t set out to build a company. I said yes to myself.” [ “AI still needs human oversight.” “My journey was already different, so I had to build something different.” 5. Overall Message Jennifer Gaddis’s interview reinforces a central theme of Money Making Conversations: Income growth follows skill alignment, not traditional credentials. Her journey reframes: Fear → strategy Job loss → skill expansion Limited access → self-investment The interview serves as both motivation and roadmap for anyone seeking financial mobility through tech—without gatekeeping. #SHMS #BEST #STRAWSee omnystudio.com/listener for privacy information.
Listen and subscribe to Money Making Conversations on iHeartRadio, Apple Podcasts, Spotify, www.moneymakingconversations.com/subscribe/ or wherever you listen to podcasts. New Money Making Conversations episodes drop daily. I want to alert you, so you don’t miss out on expert analysis and insider perspectives from my guests who provide tips that can help you uplift the community, improve your financial planning, motivation, or advice on how to be a successful entrepreneur. Keep winning! Two-time Emmy and Three-time NAACP Image Award-winning, television Executive Producer Rushion McDonald interviewed Jennifer Gaddis. Interview Summary Show: Money Making Conversations MasterclassHost: Rushion McDonaldGuest: Jennifer Gaddis – Senior Quality Assurance Engineer, Educator, Founder of Road to QA 1. Purpose of the Interview The primary purpose of the interview is to inspire and educate everyday people—especially those without college degrees or traditional tech backgrounds—on how to pivot into technology careers, specifically Quality Assurance (QA), and to reframe fear around AI, layoffs, and automation into opportunity. Jennifer’s story is used as proof of concept that: You do not need a college degree to succeed in tech Transferable skills already qualify many people for QA roles AI does not eliminate jobs—it creates new opportunities Strategic career pivots can result in life-changing income and freedom Rushion positions Jennifer not only as a success story, but as a new blueprint for wealth-building through skills, not credentials. [ 2. Interview Overview (High-Level Summary) Jennifer Gaddis shares how she: Pivoted into tech in 2021 with no degree Went from $40K to six figures within 90 days Built a $400K+ remote household income with her husband Created Road to QA, helping 200+ people land tech jobs Accidentally built a multi-million-dollar education business Used personal hardship, COVID, financial stress, and family responsibility as fuel—not limitations She explains what Quality Assurance engineering is, why it is resistant to AI replacement, and how regular users of apps are already doing parts of QA work without realizing it. 3. Key Takeaways A. You’re Already More Qualified Than You Think Jennifer emphasizes that everyday digital behavior translates into QA skills: Using apps Identifying bugs Expecting software to “work correctly” Navigating systems as an end user This insight forms the core of her teaching philosophy. B. The Faster You Add Skills, the Faster You Increase Income Jennifer repeatedly notes: “The difference in your paycheck is your skillset.” By stacking skills (manual QA → automation → AI testing), professionals increase their market value, not just job security. C. AI Is a Career Accelerator, Not a Threat Rather than fearing AI, Jennifer encourages people to: Work alongside AI Become the humans overseeing AI systems Move into hybrid QA + automation + AI roles She stresses that human oversight is still required in tech deployment. D. Entrepreneurship Can Be Accidental—but Scalable Jennifer did not initially plan to build a company. Her business emerged from: Instagram stories A $97 beginner e-book Real student outcomes Her willingness to: Raise prices Build systems Hire specialists Learn financial discipline Allowed Road to QA to grow sustainably. E. Representation and Access Matter Jennifer openly discusses: Being a Black woman in tech Coming from financial insecurity Navigating family obligations Redefining success for future generations Her story challenges stereotypes about who “belongs” in tech careers. [ 4. Notable Quotes from the Interview “I landed my first year in tech within 90 days.” [ “The difference in your paycheck is your skillset.” “You’re already a software tester—you just don’t know it yet.” [ “I didn’t set out to build a company. I said yes to myself.” [ “AI still needs human oversight.” “My journey was already different, so I had to build something different.” 5. Overall Message Jennifer Gaddis’s interview reinforces a central theme of Money Making Conversations: Income growth follows skill alignment, not traditional credentials. Her journey reframes: Fear → strategy Job loss → skill expansion Limited access → self-investment The interview serves as both motivation and roadmap for anyone seeking financial mobility through tech—without gatekeeping. #SHMS #BEST #STRAWSteve Harvey Morning Show Online: http://www.steveharveyfm.com/See omnystudio.com/listener for privacy information.
Why are there over 400 phase three oncology programs but only one in dialysis? John Butler, who has spent over 30 years in the kidney disease space, breaks down the regulatory and reimbursement dynamics that have created a surge of innovation in rare kidney diseases while leaving dialysis patients behind, and what it would take to change that.John discusses how FDA clarity on endpoints transformed the rare kidney disease investment landscape, why the dialysis bundle makes innovation functionally impossible for providers, and how the Kidney Care Access Protection Act could be the first meaningful step toward a sustainable path for new dialysis therapies.A few of John's key takeaways:Regulatory clarity is the single biggest driver of rare kidney disease investment — FDA's work with industry to define approvable endpoints changed the entire landscapeThe dialysis bundle is structurally hostile to innovation — at $280 per session for all services, supplies, and drugs, there's no room for new therapiesThe Corsuva story is a cautionary tale — a good product at a reasonable price failed because the payment mechanism didn't workK-CAPA could change the calculus by extending the TDAPA window to three years and shifting to pay-per-use reimbursementInvestors are willing to take clinical risk, but they need a clear path to both approval and paymentFDA and CMS are generally better when they don't try to coordinate — FDA should focus on science and benefit-risk, not system costThe science is moving upstream — SGLT-2s, GLP-1s, porcine kidney transplants, and wearable kidneys all point toward a future with fewer patients on dialysisAbout John ButlerJohn Butler is President and CEO of Akebia Therapeutics, where he has led the company for over 12 years. He has worked in kidney disease since 1991, with roles at Amgen and 13 years at Genzyme leading the renal and rare disease businesses. John chaired the American Kidney Fund and Kidney Care Partners, and recently testified before the House Ways & Means health subcommittee on dialysis innovation and reimbursement reform. He holds an MBA from Baruch College's Zicklin School of Business and a BA in Chemistry from Manhattan University.About The FDA GroupThe FDA Group helps life science organizations rapidly access the industry's best consultants, contractors, and candidates. Our resources assist in every stage of the product lifecycle — from clinical development to commercialization — with a focus on staff augmentation, auditing, remediation, QMS, and other specialized project work in Quality Assurance, Regulatory Affairs, and Clinical Operations. Learn more: https://www.thefdagroup.com/
In this episode, top industry trainer and Quality Assurance expert Trey Briggs answers listeners' questions regarding first-call resolution, sentiment scoring, agent morale, and scoring challenges. Trey offers industry-leading solutions based on a unique level of experience, knowledge, and expertise. Check it out!
In this edition of the new CTSNet podcast, The Lifeline, host and nurse educator Jill Ley, Clinical Professor at the University of California San Francisco School of Nursing, Founder of the Essentials of Cardiac Surgical Resuscitation, and former Cardiac Surgery Clinical Nurse Specialist at California Pacific Medical Center in San Francisco, CA, USA, speaks with expert guest Rakesh Arora, Director of Cardiothoracic Critical Care and a professor in the Department of Surgery and Anesthesia at Northwestern Medicine, Chicago, IL, USA. They discuss managing arrest in patients with temporary mechanical circulatory support (tMCS), focusing on a paper Arora authored titled “EACTS/STS/AATS Guidelines on Temporary Mechanical Circulatory Support in Adult Cardiac Surgery.” Chapters 00:00 Intro 01:08 Guidelines Background 02:02 Resuscitation, Monitoring Parameters 07:37 Approach to Patients in Extremis 11:39 Quality Assurance, Internal Data 12:22 End-Tidal 13:17 Bleeding Management 15:33 Arrhythmia, Defibrillation 17:21 Optimizing Tissue Perfusion 18:09 Key Points 20:26 Devices & Flow Patterns They began by exploring how this paper was developed and how Arora became involved in this project. They discussed the importance of expediting the resuscitation process and examined the recommendations for a tMCS implantation in patients experiencing post-procedural low cardiac output syndrome (LCOS). Key considerations included oxygen saturation levels (SpO2) and point-of-care ultrasound (POCUS), as well as the significance of pulsatility. Additionally, they discussed the interaction between devices and patients and the importance of team training and simulation. They also addressed crucial topics such as coagulation, anticoagulation, and defibrillation. Finally, they examined optimizing tissue perfusion for better patient outcomes. Every month, The Lifeline features intensive care specialists sharing their expert insights into the rapid and effective management of critically ill cardiac surgical patients. Don't miss next month's episode! Related Resources EACTS/STS/AATS Guidelines on Temporary Mechanical Circulatory Support in Adult Cardiac Surgery Disclaimer The information and views presented on CTSNet.org represent the views of the authors and contributors of the material and not of CTSNet. Please review our full disclaimer page here.
What does it actually take to navigate global regulatory filings across the FDA, EMA, and PMDA, and why do so many programs stumble despite technically harmonized dossiers? AJ Acker draws on about 30 years of rare disease regulatory experience to break down the real differences between regions and the strategies that drive successful multi-regional approvals.AJ discusses why ICH compliance doesn't equal regulatory alignment, how Japan's evolving regulatory landscape creates both opportunity and complexity, and why the preparation that starts early in development (not at submission) is what determines whether a program achieves tight global approval timelines.A few of AJ's key takeaways:FDA, EMA, and PMDA share the same goal but ask fundamentally different questions — sponsors need to understand each lens, not just the shared scienceICH harmonization provides a common foundation, but technical alignment is not regulatory alignment — region-specific engagement is essentialStart planning for all three regions early, especially Japan — PMDA will ask why they weren't included in early developmentExpect different regulators to want different endpoints from the same data — early conversations prevent study design misalignmentLocal regulatory experts and ex-regulators are most valuable as strategic advisors and early warning systems, not just document producersSimultaneous filings are becoming the norm, but resource planning for parallel review cycles is criticalAI is emerging as a tool for sharpening submission strategy — not replacing expertise, but catching gaps human reviewers might missAbout AJ AckerAJ Acker is Senior Vice President of Regulatory, Quality & Clinical Safety at Annexon Biosciences. He has about 30 years of pharmaceutical industry experience with a focus on rare diseases and global regulatory approvals across the FDA, EMA, and PMDA. Prior to Annexon, AJ led global regulatory affairs at Zogenix (including serving as President of Zogenix Japan K.K.) and held regulatory leadership roles at Bioskin, Santen, and BioMarin. He is an Oregon State University alumnus.About The FDA GroupThe FDA Group helps life science organizations rapidly access the industry's best consultants, contractors, and candidates. Our resources assist in every stage of the product lifecycle — from clinical development to commercialization — with a focus on staff augmentation, auditing, remediation, QMS, and other specialized project work in Quality Assurance, Regulatory Affairs, and Clinical Operations. Learn more: https://www.thefdagroup.com/
In this thought-provoking episode, top industry trainer and Quality Assurance expert Trey Briggs discusses how to apply the world-famous Six Sigma management methodology to QA training and scoring to achieve consistent patient-experience excellence. Trey offers industry-leading solutions based on a unique level of experience, knowledge, and expertise. Check it out!
Businesses killed QA with bad org design, but with AI, is there potential for a near-term QA boom?Join Product Manager Brian Orlando and Enterprise Business Agility Consultant Om Patel as we discuss the systematic elimination of QA roles over the past decade and discuss why that decision is now backfiring.That's right, with AI-generated code accelerating at breakneck speed and nobody to properly check or test it, Brian and Om argue that we might be heading toward a cliff of technical debt that will make skilled QA professionals more valuable than ever.We discuss this potential future in five acts:1. The Expensive Lie: Let's Dev Do the QA (until we lay them off as well)2. The Coming QA Boom3. When and Will Businesses Move Software Risk Upstream4. Why Dev Didn't and AI Won't Replace QA5. The Case for Human-In-The-LoopWhether you're a QA professional worried about your career, a product manager who inherited testing responsibilities, or a leader considering QA cuts - this episode provides data-backed arguments for why the QA field may be on the verge of its biggest resurgence yet.#QualityAssurance #AI #AgileLeadershipStack Overflow Developer Survey 2023, Practitest State of Testing Report 2024, World Quality Report 2025 by Capgemini and Micro Focus, GitLab DevSecOps Report 2024, Google Code Review Quality Study 2023, McKinsey Technology Report 2025 (State of AI in 2025), Theo (t3.gg) video on the future of developer roles, Software Quality and Beer podcast by Bob Cruz and Matt Kubal (Checkpoint Technologies), Cooper Bench (AI coding benchmark study), W. Edwards Deming (quality management principles), Toyota Production System (quality ownership model), Eliyahu Goldratt (Theory of Constraints / systems feedback loops), Brook's Law, Melissa Perri, Playwright (test automation framework), Claude Code (Anthropic)LINKSYouTube: https://www.youtube.com/@arguingagileSpotify: https://open.spotify.com/show/362QvYORmtZRKAeTAE57v3Apple: https://podcasts.apple.com/us/podcast/agile-podcast/id1568557596INTRO MUSICToronto Is My BeatBy Whitewolf (Source: https://ccmixter.org/files/whitewolf225/60181)CC BY 4.0 DEED (https://creativecommons.org/licenses/by/4.0/deed.en)
What actually changes for regulatory leaders when they move between large pharma and small biotech, and what stays the same? Tammy Sarnelli draws on over 35 years of experience across organizations of every size to break down the real differences in workload, risk tolerance, resource access, and culture.Tammy discusses how organizational silos create friction in large companies, why limited resources at small companies can actually accelerate decision-making, and how risk tolerance shapes not just strategy but the speed at which products move forward, especially in rare disease.A few of Tammy's key takeaways:Regulatory expectations are the same regardless of company size — it's the day-to-day experience and workload distribution that differSilos in large organizations restrict collaboration and can fragment how a company approaches health authority interactionsSmall companies benefit from "all-in thinking" — fewer programs mean faster alignment, but leaders must fill multiple roles simultaneouslyRisk tolerance is cultural, not organizational — when people aren't punished for good-faith decisions, they move fasterRegulatory "failure" can mean not taking a chance when you had one, especially in rare disease where patients can't waitAI is shifting medical writing from structured formatting toward strategy and interpretation — but adoption speed depends on resourcesAbout Tammy SarnelliTammy Sarnelli is Senior Vice President and Global Head of Regulatory Affairs and Clinical Quality at Amylyx Pharmaceuticals. She has over 35 years of regulatory experience spanning Biogen (27 years), Bioverativ, EMD Serono (Merck KGaA), and Amylyx, working across therapeutic areas and organization sizes with a sustained focus on rare disease. She holds a Master's degree in Public Administration from Suffolk University and a Bachelor's degree in Biology from Saint Anselm College.About The FDA GroupThe FDA Group helps life science organizations rapidly access the industry's best consultants, contractors, and candidates. Our resources assist in every stage of the product lifecycle — from clinical development to commercialization — with a focus on staff augmentation, auditing, remediation, QMS, and other specialized project work in Quality Assurance, Regulatory Affairs, and Clinical Operations. Learn more: https://www.thefdagroup.com/
How should life science companies govern their data to meet increasingly structured regulatory submission requirements and actually get value from AI? Cary Smithson shares lessons from decades of helping organizations modernize their regulatory, quality, and R&D operations.Cary discusses why data governance has become urgent across three fronts — structured submissions, cross-functional interoperability, and AI reliability — and walks through the foundational steps companies should take, the organizational challenges they'll hit, and what measurable results look like when governance is done right.A few of Cary's key takeaways:Regulatory submissions are no longer just documents — they're structured data that demands consistent master data, controlled vocabularies, and traceable lineageStart with scope and pain points, not a boil-the-ocean exercise — pilot governance in one or two high-value use cases, then scaleData ownership belongs in the business, not IT — IT facilitates, but stewards and business owners should be accountable for their dataTools support governance but don't replace it — get the people and process foundation right before selecting platformsAI reliability depends on governed data — without standardized inputs and clear provenance, models produce unreliable or unexplainable outputsTie governance to business outcomes people are already measured on — submission cycle time, audit readiness, right-first-time metrics — or compliance won't stickAbout Cary SmithsonCary Smithson is Managing Partner and Owner of LeapAhead Solutions, Inc., where she leads a consulting practice focused on IT strategy, data governance, and business process consulting for life sciences. She leads the DIA RIM Working Group and the DIA RIM Intelligent Automation Team and co-authored the DIA RIM eBook. With experience spanning large consulting firms (Grant Thornton, PharmaLex), enterprise technology organizations (OpenText), and her own practice, Cary has served clients including Regeneron, Bristol-Myers Squibb, Johnson & Johnson, Daiichi Sankyo, Bayer, and BeiGene. She is a recognized thought leader who regularly presents at industry conferences on regulatory information management, intelligent automation, and AI adoption in life sciences.About The FDA GroupThe FDA Group helps life science organizations rapidly access the industry's best consultants, contractors, and candidates. Our resources assist in every stage of the product lifecycle — from clinical development to commercialization — with a focus on staff augmentation, auditing, remediation, QMS, and other specialized project work in Quality Assurance, Regulatory Affairs, and Clinical Operations. Learn more: https://www.thefdagroup.com/
Eating out in Bellingham and Whatcom County is getting pricey — so AJ and Chris are bringing the fun home. This month, your pacific northwest podcasting aficionados make the case for analog: gather some people you know (or some friendly strangers), throw some chicken nuggets in the oven, and play a game. No screens. No $120 dinner tabs. Just meeples, dice, and a little friendly competition or co-op'ing.AJ and Chris share their favorite game stores across the region, swap game recommendations for every type of player — cooperative, competitive, family-friendly, and card-shark — and close with Quality Assurance picks including a shout-out to a pair of local Bellingham authors and a generative music app that just might help you survive eight hours of studying if you are studying for finals.♟️Where to Find Your Games* Meeple's Manor (Lynden) — Your local game shop up north* Cosmic Games (Bellingham) — Great local Pokémon league and loads of games of all kinds (and the materials around them) * AEGIS Games (Downtown Bellingham, Railroad Ave) — A substantial wall of board games, card games, tabletop, and expansions; near the fabulous Café Adagio* Bakerview Games (Anacortes) — The Ollivander's Wands of board game shops. If you have a game in mind, stump the band — they just might have it upstairs.
In this thought-provoking episode, top industry trainer and QA expert Trey Briggs breaks down First Principles Thinking, a powerful problem-solving method, and how it can revolutionize quality assurance scoring and training. Trey offers industry-leading solutions based on a unique level of experience, knowledge, and expertise. Check it out!
As the crew dives into the nether reaches of Quality Assurance, Monarch's grand plan slowly reveal itself, and it's worse than expected. The crew must debate the nuclear option, with cajoling from a Ghost in the Machine.Gradient Descent is by Luke Gearing, Jarrett Crader, and Sean McCoy, published by Tuesday Knight Games, LLC. Purchase it here.Mothership Sci-Fi Horror RPG is by Sean McCoy and Jarrett Crader, published by Tuesday Knight Games, LLC. Explore more 3d6 Down the Line at our official website! Access character sheets, maps, both video and audio only versions of every episode, past campaigns, and lots more! Watch the video version of this episode on YouTube! Support our Patreon, and enjoy awesome benefits! Purchase Feats of Exploration, an alternate XP system for old-school D&D-adjacent games! Grab some 3d6 DTL merchandise! Join our friendly and lively Discord server! Art, animation, and graphics by David Kenyon. Intro music by Hellerud.Cloudbank Synthetics Production Facility Alternative Map by user Makenai on the Mothership Discord Server.Network Charts by PimPee. Maps used in the channel banner by Dyson Logos.
How do you build an organization that can absorb change, learn from failure, and keep patients at the center—even when the science is uncertain? Nelly Viseux shares lessons from over 20 years in biotech and a decade leading cell and gene therapy development.Nelly discusses how she structured a 100-person CMC organization at Regeneron to balance innovation with operational execution, why documenting your assumptions is critical to managing risk, and what it really takes to maintain resilience when you're literally holding patient lives in your hands.A few of Nelly's key takeaways:Resilience is adaptability—build organizations that absorb and anticipate change rather than resist itSeparate innovation from execution with intentional gates for when new approaches are ready to implementDocument your assumptions so you can revisit decisions effectively when circumstances changeFailure is a process problem, not a personal one—root cause analysis should improve systems, not assign blameData is the common language that aligns scientists, regulators, and stakeholdersEveryone is a leader in cell therapy—manufacturing and QC teams hold patient lives in their handsAbout Nelly ViseuxNelly Viseux is Vice President of Cell Therapies Development, Manufacturing, Supply & Quality at Regeneron, leading a 100-person organization supporting autologous cell therapy programs. She has over 20 years of biotechnology experience spanning large pharma (Shire, Biogen, Baxter) and startups, working across cell and gene therapies, biologics, and nanoparticles. Her accomplishments include building a Phase 1 cell therapy manufacturing facility that achieved 100% cGMP success and first IND submission within two years. She holds a Ph.D. in Biochemistry and Molecular Biology from University of Lille and is a member of the Society for Immunotherapy of Cancer and the American Society of Gene & Cell Therapy.About The FDA GroupThe FDA Group helps life science organizations rapidly access the industry's best consultants, contractors, and candidates. Our resources assist in every stage of the product lifecycle—from clinical development to commercialization—with a focus on staff augmentation, auditing, remediation, QMS, and other specialized project work in Quality Assurance, Regulatory Affairs, and Clinical Operations. Learn more: https://www.thefdagroup.com/
How do you know if your virtual program is actually high quality—without reducing it to a checklist?Dr. Chris Harrington returns to the podcast to share how he's building the Virtual Learning Accelerator: a human-centered system that helps leaders assess program quality, translate results into priorities, and support teachers over time—without outsourcing professional judgment to AI.What you'll get from this episodeA clear way to think about quality as a system, not a tool or a single roleHow standards-aligned self-assessment becomes useful instead of performativePractical guardrails for using AI to speed up improvement without distorting itA sustainable model for improving virtual programs year over yearKey moments00:01–02:05 — Why the quality question matters now02:20–07:30 — The Virtual Learning Accelerator: coaching, assessment, and PD as one system09:46–14:45 — How the needs assessment works (14 standards, ~45–60 minutes, instant report)15:45–18:45 — Why the AI launch was delayed: tightening rubrics and recommendations21:03–26:40 — Turning scores into action: why coaching is the translation layer28:30–36:10 — Supporting teachers at scale: micro-courses aligned to online teaching standards37:00–40:10 — Revisiting “Why Distance Learning?”: the shift from access to qualityLinksVirtual Learning Accelerator: digitallearningworks.orgEmpowerED Research Institute: empoweredresearch.orgNational Standards for Quality Online Learning: nsqol.orgHost LinksDiscover more virtual learning opportunities at CILC.org with hosts Tami Moehring and Allyson Mitchell.Seth Fleischauer's Banyan Global Learning combines live virtual field trips with international student collaborations for a unique K12 global learning experience. See https://banyangloballearning.com/global-learning-live/
Summary In this conversation, Amas Tenumah and Bob Furniss discuss the implications of AI in quality assurance within contact centers. They explore the benefits of AI, such as increased coverage and trend spotting, while also addressing concerns about accuracy and the potential for AI to replace human interaction. The discussion emphasizes the importance of using AI to enhance human capabilities rather than eliminate them, and the need for effective coaching and data utilization to improve agent performance. Main Content: Understanding AI in Quality Assurance The podcast opens with a light-hearted discussion about the weather, but it quickly shifts focus to a pressing topic: the use of AI in quality assurance. Amas and Bob agree that deploying AI in this area can be beneficial, especially regarding monitoring agent performance. One of the primary advantages they mention is the ability to achieve 100% call coverage. Traditionally, QA teams may only review a small percentage of calls, leading to inaccurate assessments of agent performance. With AI, contact centers can analyze every call, providing a more accurate picture of quality and performance. Spotting Trends and Gaining Insights Another significant benefit of AI mentioned in the podcast is its capability to spot trends in customer interactions. Bob highlights the importance of understanding call spikes, such as the recent increase in calls related to a coupon offer. AI can analyze large data sets quickly, allowing managers to respond to customer needs more effectively. This capability not only improves the customer experience but also empowers managers to make informed decisions based on real-time data. The Risks of Relying Solely on AI While Amas and Bob are enthusiastic about the potential of AI, they also express concern over its limitations. One critical issue is the accuracy of AI assessments. Amas warns that AI systems are often trained on human data, which can lead to discrepancies in scoring calls. He emphasizes the need for a human touch in QA processes, suggesting that AI should assist rather than replace human judgment. Without human oversight, there's a risk that AI can misinterpret nuances in customer-agent interactions, leading to misguided conclusions. The Importance of Human Interaction The conversation takes a deeper turn as they discuss the nature of customer service as a human interaction. Bob argues that technology should enhance the capabilities of QA teams, not eliminate them. He points out that while AI can streamline processes, it cannot replicate the empathy and understanding that a human agent brings to a conversation. The hosts advocate for a balanced approach where AI tools are used to support agents rather than replace them, ensuring that customer experiences remain positive and personalized. Conclusion: In conclusion, while AI presents exciting opportunities for enhancing quality assurance in contact centers, it is essential to approach its implementation with caution. Amas and Bob remind us that technology should complement human skills and insights rather than undermine them. By finding the right balance, organizations can leverage AI to improve performance while maintaining the human touch that is vital in customer service. Key Takeaways: 1. AI can enhance quality assurance by providing 100% call coverage and spotting trends in customer interactions. 2. The accuracy of AI assessments can be problematic; human oversight is crucial in the QA process. 3. Customer service is fundamentally a human interaction, and technology should support, not replace, human agents. Tags: AI, Quality Assurance, Contact Centers, Customer Service, Technology, Human Interaction, Trends in Customer Experience, Agent Performance, Podcast Insights
Summary In this conversation, Amas Tenumah and Bob Furniss discuss the implications of AI in quality assurance within contact centers. They explore the benefits of AI, such as increased coverage and trend spotting, while also addressing concerns about accuracy and the potential for AI to replace human interaction. The discussion emphasizes the importance of using AI to enhance human capabilities rather than eliminate them, and the need for effective coaching and data utilization to improve agent performance. Main Content: Understanding AI in Quality Assurance The podcast opens with a light-hearted discussion about the weather, but it quickly shifts focus to a pressing topic: the use of AI in quality assurance. Amas and Bob agree that deploying AI in this area can be beneficial, especially regarding monitoring agent performance. One of the primary advantages they mention is the ability to achieve 100% call coverage. Traditionally, QA teams may only review a small percentage of calls, leading to inaccurate assessments of agent performance. With AI, contact centers can analyze every call, providing a more accurate picture of quality and performance. Spotting Trends and Gaining Insights Another significant benefit of AI mentioned in the podcast is its capability to spot trends in customer interactions. Bob highlights the importance of understanding call spikes, such as the recent increase in calls related to a coupon offer. AI can analyze large data sets quickly, allowing managers to respond to customer needs more effectively. This capability not only improves the customer experience but also empowers managers to make informed decisions based on real-time data. The Risks of Relying Solely on AI While Amas and Bob are enthusiastic about the potential of AI, they also express concern over its limitations. One critical issue is the accuracy of AI assessments. Amas warns that AI systems are often trained on human data, which can lead to discrepancies in scoring calls. He emphasizes the need for a human touch in QA processes, suggesting that AI should assist rather than replace human judgment. Without human oversight, there's a risk that AI can misinterpret nuances in customer-agent interactions, leading to misguided conclusions. The Importance of Human Interaction The conversation takes a deeper turn as they discuss the nature of customer service as a human interaction. Bob argues that technology should enhance the capabilities of QA teams, not eliminate them. He points out that while AI can streamline processes, it cannot replicate the empathy and understanding that a human agent brings to a conversation. The hosts advocate for a balanced approach where AI tools are used to support agents rather than replace them, ensuring that customer experiences remain positive and personalized. Conclusion: In conclusion, while AI presents exciting opportunities for enhancing quality assurance in contact centers, it is essential to approach its implementation with caution. Amas and Bob remind us that technology should complement human skills and insights rather than undermine them. By finding the right balance, organizations can leverage AI to improve performance while maintaining the human touch that is vital in customer service. Key Takeaways: 1. AI can enhance quality assurance by providing 100% call coverage and spotting trends in customer interactions. 2. The accuracy of AI assessments can be problematic; human oversight is crucial in the QA process. 3. Customer service is fundamentally a human interaction, and technology should support, not replace, human agents. Tags: AI, Quality Assurance, Contact Centers, Customer Service, Technology, Human Interaction, Trends in Customer Experience, Agent Performance, Podcast Insights
In this episode of the Shift AI Podcast, Alex Waddell, Chief Information Officer at Adobe Population Health, joins host Boaz Ashkenazy live from Dreamforce in San Francisco for a deep dive into AI adoption in one of the most highly regulated—and most impactful—industries: healthcare.Alex shares his unconventional journey from Salesforce administrator to CIO, and how Adobe Population Health built a custom electronic medical record (EMR) on the Salesforce platform to support population health case management long before it became an industry buzzword. The conversation explores why traditional EMRs often get in the way of care—and how AI can help remove friction so clinicians can focus on patients, not paperwork.Together, Boaz and Alex unpack how AI is being applied today to reduce clinician burnout, automate documentation, improve quality assurance, and deliver the right data at the right time. Alex also explains why “augmented intelligence,” not full automation, is the future of healthcare—and why humans will always remain at the center of care delivery.The episode closes with a thoughtful discussion on AI adoption, clinician trust, and why involving end users directly in building AI workflows is essential for success.This episode is a must-listen for healthcare leaders, technologists, and operators who want to understand how AI can drive real-world outcomes—not just efficiency metrics.Key Themes & TakeawaysWhy population health required building a custom EMR from scratchThe hidden cost of documentation and clinician burnoutHow AI can get “the system out of the way” of patient careUsing AI for chart summarization, note generation, and QA auditsOvercoming fear and resistance to AI in regulated environmentsWhy adoption—not technology—is the real challengeThe future of healthcare as augmented intelligenceChapters[00:00] Welcome & Live from Dreamforce[01:30] Alex Waddell's Journey: From Admin to CIO[03:39] Building a Custom EMR for Population Health[05:45] Data, Interoperability, and MuleSoft[06:45] Reducing Clinician Burnout with AI[08:24] Voice, Automation, and the Future of Admin Work[09:30] Using AI for Quality Assurance at Scale[10:49] AI's Real Impact on Patient Outcomes[12:20] “Augmented Intelligence” and the Future of Work[14:00] Adoption, Trust, and Bringing Clinicians Along[16:00] Learning More & Closing ThoughtsEpisode Quote“An EMR doesn't change lives. The human interaction does. AI's job is to get out of the way so clinicians can actually care.”Connect with the GuestsAlex WaddellChief Information Officer, Adobe Population HealthWebsite: https://www.adobepophealth.comLinkedIn: https://www.linkedin.com/in/alexander-waddell-066bb914a/Boaz AshkenazyHost, Shift AI PodcastLinkedIn: https://www.linkedin.com/in/boazashkenazy/Email: info@shiftai.fm
Newly minted Microsoft MVP David Sass joins The PowerShell Podcast to talk about PowerShell notebooks, terminal tooling, and making automation approachable for teams that are hesitant to touch the console. David shares how he uses Jupyter/PowerShell notebooks as a practical “click-to-run” interface for colleagues, helping them safely run approved automation while keeping the logic documented, repeatable, and under source control. The conversation also dives into incident response automation, David's journey from SharePoint engineering into security, and the surprising ways PowerShell can be used across Windows, cloud, and even Raspberry Pi lab clusters—while still staying focused on knowledge-sharing and building systems that don't depend on one person. Key Takeaways: • Notebooks can remove friction for teams — combining documentation, code, and saved output creates a safer way for others to run automation without needing deep PowerShell confidence.David Sass Podcast • PowerShell scales incident response workflows — David explains how notebooks can log in, pull incidents, enrich data, and even auto-close noise, reducing UI-click fatigue for analysts.David Sass Podcast • Teaching makes you promotable — sharing knowledge reduces dependency on you, strengthens the team, and makes it easier for a business to grow your role without risk. Guest Bio: David is a Microsoft MVP and highly skilled SharePoint Guy who is focusing on Automation, Compliance, Security, Operational Excellence, Quality Assurance and hacking the unexpected out from the technology stack. Resource Links: David's link hub – https://davidsass.io/ Andrew's links - https://andrewpla.tech/links PowerShell Spectre Console – https://pwshspectreconsole.com/ PowerShell Wednesdays – https://www.youtube.com/results?search_query=PowerShell+Wednesdays PDQ Discord – https://discord.gg/PDQ ClockworkPi (the handheld device shown/discussed) – https://clockworkpi.com The PowerShell Podcast on YouTube: https://youtu.be/Y03EJYpZczo
Scaling a product from preclinical development to commercial manufacturing is one of the most complex transitions life science teams face—and one of the easiest places to lose time and momentum.In this episode of The Life Science Rundown, host Nick Capman speaks with Jackie Klecker, Executive Vice President of Quality and Development Services at Lifecore Biomedical, about how sponsors and CDMOs can build robust, phase-appropriate quality systems without over-engineering early or under-preparing later.Drawing on decades of experience across pharmaceutical drug products, medical devices, APIs, and biologics, Jackie shares practical guidance on knowledge transfer, risk management, QMS maturity, and regulatory expectations across the U.S. and EU. The conversation focuses on what actually prevents costly delays—and how disciplined communication and documentation make scaling achievable.A few key takeaways:Early quality work should be right-sized, not commercialized prematurelyDesign space, material variability, and sensitivities must be understood and documented earlyFMEA works best when it evolves with the product—not when it's treated as a one-time exerciseFDA and EU requirements can diverge in ways that materially affect submission timingClear documentation and regular, direct communication prevent avoidable delaysJackie Klecker is Executive Vice President of Quality and Development Services at Lifecore Biomedical, a fully integrated CDMO with decades of experience supporting pharmaceutical drug products, medical devices, biologics, and APIs. She has led quality systems and development programs across multiple global manufacturing sites and brings deep expertise in FDA 21 CFR 210, 211, and 820, ISO 13485, EU GMP, and ICH Q7 environments. Her background spans chemical engineering, process development, validation, risk management, and cross-functional leadership.About The FDA GroupThe FDA Group helps life science organizations rapidly access the industry's best consultants, contractors, and candidates. Our resources assist in every stage of the product lifecycle—from clinical development to commercialization—with a focus on staff augmentation, auditing, remediation, QMS, and other specialized project work in Quality Assurance, Regulatory Affairs, and Clinical Operations. Learn more: https://www.thefdagroup.com/
The FDA Group's Nick Capman sits down with Mike Martin, President and CEO of ISPE, for a conversation on how the pharmaceutical industry must rethink workforce development amid rapid technological and cultural change.Drawing on nearly four decades of global experience in pharmaceutical engineering, operations, and manufacturing leadership, Mike shares his perspective on why the industry is entering a new industrial era — often referred to as Pharma 4.0 — and what that means for engineers, operators, and leaders at every level.The discussion explores how automation, robotics, and AI are reshaping day-to-day work, why deep technical expertise remains critical in an AI-driven environment, and how organizations must move beyond reactive reskilling toward more intentional “pre-skilling” of future talent. Mike also reflects on the enduring importance of character, integrity, curiosity, and trust, arguing that these traits matter as much as technical competence in a highly regulated industry.Nick and Mike examine the evolving role of professional organizations like ISPE in building global communities of practice, sharing knowledge across borders, and supporting lifelong learning. The conversation also addresses how learning itself is changing — from long-form training to bite-sized, modular education — and what leaders must do to engage a new generation of professionals with different expectations around purpose, speed, and technology.Throughout the episode, Mike emphasizes a unifying theme: innovation and compliance are not opposing forces. When approached correctly, innovation strengthens quality, improves compliance, and ultimately enhances patient safety.This episode is a must-listen for anyone responsible for building teams, modernizing operations, or preparing their organization for the future of pharmaceutical manufacturing and engineering.About The FDA GroupThe FDA Group helps life science organizations rapidly access the industry's best consultants, contractors, and candidates. Our resources assist in every stage of the product lifecycle—from clinical development to commercialization—with a focus on staff augmentation, auditing, remediation, QMS, and other specialized project work in Quality Assurance, Regulatory Affairs, and Clinical Operations. Learn more: https://www.thefdagroup.com/
This is an example of how the practicum course proceeds in terms of teaching students how to create a real startup.Join the course: https://thesasn.com/register/class-membership-creating-monetizing-app/Join as member for full length content and private discord: www.TheSASN.com Support Via Cashapp: @MarquettDavonSupport via Venmo: @MarquettDavonSupport: https://donate.stripe.com/4gM9ATgXFcRx5Tf4rw0x200Become a member: https://thesasn.com/membership-account/membership-levels/Support with Bitcoin: BTC Deposit address: 3NtpN3eGwcmAgq1AYJsp7aV7QzQDeE9uwdMy Book: https://www.amazon.com/Black-Box-Marquett-Burton/dp/0578745062https://www.gofundme.com/f/support-marquett-burtons-training-centerBook Consultation: https://cozycal.com/sasn#Marquettism #FinancialFreedom #Entrepreneurship #Marquettdavon #Wealth #FoundationalBlackAmerican #Leadership #Deen #business #relationships #money
In this engaging conversation, Heath Shearon and Alex Rodov explore the vibrant culture of Toronto, the evolution of technology and quality assurance, and the critical role of testing in the insurance industry. Alex shares his journey from humble beginnings to becoming a leader in the tech space, emphasizing the importance of methodology and the pressures faced in quality assurance. They discuss the challenges of trusting technology, the significance of consumer education, and the future of QA technology, including Alex's new book on testing.TakeawaysGrowing up in Toronto inspired Alex's passion for technology.Quality assurance has evolved significantly over the years.Pressure in QA is a constant, especially in critical industries.Methodology is essential for effective software testing.Consumer education is vital for understanding technology's reliability.The insurance industry heavily relies on quality assurance processes.Alex's book aims to educate consumers about testing.Investing in QA technology is crucial for future advancements.Chapters00:00 Exploring Toronto: A Cultural Hub06:03 The Evolution of Quality Assurance in Tech13:48 The Importance of Methodology in QA22:02 The Role of QA in the Insurance Industry30:12 Investing in the Future of QA TechnologySponsors:Smart Choice- the fastest growing agency network hands down Canopy Connect- your 1 click solution for all things dec pages, intake platforms etc MAV- the AI-powered insurance expert that engages unlimited leads with text messaging