Podcasts about common sense leadership strategies

Join co-hosts Gayla Scrivener and Fran Attilio as they explore Walt Disney's innovative creative process - a powerful method for turning dreams into reality. In this episode, they review Disney's three-perspective approach: the dreamer who imagines possibilities, the realist who plans implementation, and the advisor who provides constructive critique. Fran shares her personal experience applying this method to organize and evaluate business decisions, while offering practical tips for listeners to harness their own creativity. Learn how to balance big dreams with practical execution, overcome obstacles constructively, and maintain focus on present actions while working toward future goals. Additional Resources: Free “Don't Let the Start Stop You” Journal (just pay shipping): https://livefullworkfun.com/journal Free motivation download: https://tentouchcreative.com/flowforward/ The Imagineering Way (A Walt Disney Imagineering Book) | By The Imagineers DREAMERS DO: Walt Disney's 10 Steps to Making Your Dreams Come True | By Gene Ano & Genesis Ano Walt's Way: How to 'Disnify' Your Business Using the Magical Marketing Strategies of Walt Disney: 17 Success Secrets for Entrepreneurs | By Andrew J Lock Creating Magic: 10 Common Sense Leadership Strategies from a Life at Disney | By Lee Cockerell Connect with Gayla: Website: https://www.gaylascrivener.com/ LinkedIn: https://www.linkedin.com/in/gaylascrivener/ Facebook: https://www.facebook.com/GaylaScrivenerLiveFullWorkFun Instagram: https://www.instagram.com/gscrivener/ Connect with Fran: Website: https://tentouchcreative.com/ LinkedIn: https://www.linkedin.com/in/fran-groesbeck/ Facebook: https://www.facebook.com/tentouchcreative Instagram: https://www.instagram.com/tentouchcreative/ This episode is brought to you by Scrivener Social. The easy-to-use social scheduling platform built for the busy solopreneur. Go to ScrivenerSocial.com and schedule a demo today!

Lee Cockerell retired as the Executive Vice President of Operations for the WALT DISNEY WORLD® Resort in Lake Buena Vista, Florida, a position he held for ten years. His responsibilities encompassed a diverse mix of operations, which included 20 resort hotels with over 24,000 Guest rooms, 4 theme parks, 2 water parks, 5 golf courses, a shopping village & nighttime entertainment complex, the ESPN Sports Complex, and the ancillary operations support functions. Lee joined the Disney organization in July 1990 as Director of Food and Beverage and Quality Assurance for the Disneyland Paris hotels. Prior to joining the Walt Disney World Co., he spent seventeen years in various executive positions with the Marriott Corporation and eight years with Hilton Hotels. Lee is the best-selling author of four books on leadership, management, and world class customer service; Creating Magic…10 Common Sense Leadership Strategies from a Life at Disney is now available in 21 languages. The Customer Rules...The 39 Essential Rules for Delivering Sensational Service is currently available in 15 languages. Time Management Magic…How to Get More Done Every Day Career Magic…How to Stay on Track to Achieve a Stellar Career Lee and his wife Priscilla reside in Orlando, Florida. Lee enjoys teaching leadership, management, and service excellence seminars, traveling, dining out, and most of all spending time with his three grandchildren, Jullian, Margot, and Tristan. For more information go to: www.LeeCockerell.com Productor Ejecutivo y Host: Jafet Santiago Productor: Leroy E. Santiago Luces y Cámaras: James Lynn Edición: Gabriel Ramos / Syrop Studios Una producción de Sparkof Studios para Sparkof TV www.sparkof.com Derechos reservados Sparkof Media LLC y Sparkof Entertainment Group Corp 2023 #entertainment #business #podcast #mickeymouse #disney --- Send in a voice message: https://podcasters.spotify.com/pod/show/jafet-santiago/message

“The whole world is in the mode of we have to control everything, what we do, the money, the people, the situations.” Lee Cockerell Our guest today is Lee Cockerell who is the former Executive Vice President of Operations for the Walt Disney World® Resort. One of Lee's major and lasting legacies was the creation of Disney Great Leader Strategies which was used to train and develop the 7000 leaders at Walt Disney World. Lee has held various executive positions in the hospitality and entertainment business with Hilton Hotels for 8 years and the Marriott Corporation for 17 years before joining Disney in 1990 to open the Disneyland Paris project. He is now dedicating his time to public speaking, authoring a book on leadership, management and service excellence titled, Creating Magic…10 Common Sense Leadership Strategies from a Life at Disney. which is now available in 13 languages and his latest book, The Customer Rules…The 39 Essential Rules for Delivering Sensational Service. Leadership is about learning, unlearning and relearning what is out there, taking in what you were taught but also having the capacity and mind set to make up your own mind in any situation. Every situation is different but the way we handle it tells a lot of who you are and what you want to accomplish in this life. When dealing with people, understand that they come from different backgrounds, have different stress levels and knowing how to balance it. Being professional is knowing what you are doing, learning on how to better it and how you carry yourself. You can catch Lee on his socials: https://www.linkedin.com/in/leecockerell/ https://www.facebook.com/createmagic/ https://www.leecockerell.com/ https://twitter.com/leecockerell?lang=en   Listen to this and so much more in the episode; petermargaritis.com Learn more about your ad choices. Visit megaphone.fm/adchoices

Lee Cockerell is the former Executive Vice President of Operations for the Walt Disney World Resort and author of Creating Magic: 10 Common Sense Leadership Strategies from a Life at Disney. (https://amzn.to/3jYBdPy) Lee was responsible for 20 resort hotels, four theme parks, two water parks, shopping and entertainment, and the ESPN Sports & Recreation Complex. How did he handle such tremendous responsibility?  He believes the key to his success was picking the right people to run the business. He hired experts and trusted them to successfully do their jobs, and that made all the difference.   In this week's episode you'll learn how to create the culture you want, the importance of cultivating meaningful and productive relationships, and how inclusion makes an impact in the workplace. LEARN MORE: >> Visit Lee's website (https://www.leecockerell.com) >> Connect with Lee on Twitter, Facebook, and LinkedIn (https://twitter.com/leecockerell), (https://www.facebook.com/createmagic), (https://www.linkedin.com/in/leecockerell) NSLS MEMBERS ONLY: >> Listen to the bonus episode to learn why you're not defined by mistakes of the past and the importance of keeping your life under control. (https://thens.ls/3IwP9KQ)

Want a common sense, down-to-earth approach for developing leaders, growing organizations, and creating a profitable consulting or coaching business? Today I'm talking with Lee Cockerell, the former Executive Vice President of Operations for Walt Disney resort and currently a consultant, author, and speaker. He's a great leader, and I promised through this "favorite executive series" that I would use my show to offer insight into the hearts and minds of great leaders so that you can be more effective in creating marketing messages and copy that resonate with them. Lee is not just a great leader; he also turned his leadership success into a highly profitable leadership and management training business, so he's got some best practices on how he stands out in the market and wins clients. In this episode, you'll hear: How Lee evolved as a leader by shedding defensiveness and operating in trust Why you need to create a system to be a person of your word How your influence is felt all the time and why you have to be aware of this impact as a leader Why it's always hard before it's easy Lee helped me see through this interview that we consultants and coaches don't need a lot of theory and the latest and greatest methods and tools to make a difference with our clients. Instead, our pragmatic advice is all that is needed because what we offer our clients isn't rocket science; it's the courage to act on what they already know they need to do. So tune in for easy-to-implement ideas on how to grow your consulting and coaching effectiveness! Where to dive in: [1:30] Hear the quick version of Lee's childhood and why Betsy invited Lee on the podcast. [8:10] Lee talks about why he couldn't develop people until he developed himself and how leaders influence the culture around them. [15:42] Betsy sums up how Lee came to leadership and how he overcame his struggles with trust so he could be a less defensive leader. [20:29] Your impact is felt all the time. Lee talks about why you need to be aware of the perceptions you leave behind and your influence on others. [26:00] Lee shares how time management helps you be a person of your word. Intentions are not enough for good leadership. [30:00] Hear Lee's passion for customer service and why it's critical to your business. [38:42] Lee shares why organizations hire him and opens up about his consulting style. We also dive into why it's always hard before it gets easier. [50:18] Lee shares what he would tell with his 30-year-old self, who was defensive and insecure. [52:04] Tune in for what you need to know before taking a speaking engagement or going into an organization as a consultant. Next steps: Check out Lee's website for resources, books, and how to create magic in your organization: https://www.leecockerell.com/ Download the resource you need to start your consulting or coaching business and refine your message: https://www.betsyjordyn.com/downloads Are you ready to nail your messaging and rock your copy to stand out in the market and attract, impress and convert clients? If so, check out my services: https://www.betsyjordyn.com/services About my guest: Lee Cockerell is the former Executive Vice President of Operations for the Walt Disney World® Resort. "As the Senior Operating Executive for ten years Lee led a team of 40,000 Cast Members and was responsible for the operations of 20 resort hotels, 4 theme parks, 2 water parks, a shopping & entertainment village and the ESPN sports and recreation complex in addition to the ancillary operations which supported the number one vacation destination in the world." One of Lee's major and lasting legacies was the creation of Disney Great Leader Strategies which was used to train and develop the 7000 leaders at Walt Disney World. Lee has held various executive positions in the hospitality and entertainment business with Hilton Hotels for 8 years and the Marriott Corporation for 17 years before joining Disney in 1990 to open the Disneyland Paris project. Lee has served as Chairman of the Board of Heart of Florida United Way, the Board of Trustees for The Culinary Institute of America (CIA), the board of the Production and Operations Management Society and the board of Reptilia a Canadian attractions and entertainment company. In 2005 Governor Bush appointed Lee to the Governor's Commission on Volunteerism and Public Service for the state of Florida where he served as Chairman of the Board. He is now dedicating his time to public speaking, authoring a book on leadership, management and service excellence titled, Creating Magic…10 Common Sense Leadership Strategies from a Life at Disney. which is now available in 13 languages and his latest book, The Customer Rules…The 39 Essential Rules for Delivering Sensational Service. Lee also performs leadership and service excellence workshops and consulting for organizations around the world as well as for the Disney Institute. About me: Betsy Jordyn is a Brand Positioning Strategist that helps consulting and coaching business owners clarify their brand positioning and messaging, create a website presence that positions them as sought-after experts, land clients with ease and integrity, and take their place as thought leaders and influencers in their niche. Her mission is to help consultants and coaches monetize their best-at strengths and authentic passions to make a bigger difference in the world. Check out her brand strategy, messaging, and design services at https://www.betsyjordyn.com Links: Download my one of my free resources to help you accelerate your success: https://www.betsyjordyn.com/downloads Learn more about my brand messaging and positioning services: https://www.betsyjordyn.com/services Schedule a consult call to talk about what you need to do to nail your messaging and rock your copy so you can stand out in the market and attract clients: https://betsyjordyn.as.me/schedule Related Blog, Video or Podcast Episode: The Balanced Way to Achieve Scale and Sale with CEO Mark Johnson (Ep42) Earn Your Seat in the C - Suite with Darden's Chief People & Diversity Officer Sarah King (Ep41) Front-Line To C-Suite | Inside The Heart and Mind of Former Disney COO and Experience Steward Jim MacPhee (Ep40) Five Things You Need To Know About Your Ideal Client (Ep39) Why You Need An Ideal Client Archetype (Ep38)

#47: Lee Cockerell is the former Executive Vice President of Operations for the Walt Disney World® Resort. “As the Senior Operating Executive for ten years Lee led a team of 40,000 Cast Members and was responsible for the operations of 20 resort hotels, 4 theme parks, 2 water parks, a shopping & entertainment village and the ESPN sports and recreation complex in addition to the ancillary operations which supported the number one vacation destination in the world.”One of Lee's major and lasting legacies was the creation of Disney Great Leader Strategies which was used to train and develop the 7000 leaders at Walt Disney World. Lee has held various executive positions in the hospitality and entertainment business with Hilton Hotels for 8 years and the Marriott Corporation for 17 years before joining Disney in 1990 to open the Disneyland Paris project.Lee has served as Chairman of the Board of Heart of Florida United Way, the Board of Trustees for The Culinary Institute of America (CIA), the board of the Production and Operations Management Society and the board of Reptilia a Canadian attractions and entertainment company. In 2005 Governor Bush appointed Lee to the Governor's Commission on Volunteerism and Public Service for the state of Florida where he served as Chairman of the Board.He is now dedicating his time to public speaking, authoring a book on leadership, management and service excellence titled, Creating Magic…10 Common Sense Leadership Strategies from a Life at Disney. which is now available in 13 languages and his latest book, The Customer Rules…The 39 Essential Rules for Delivering Sensational Service. Lee also performs leadership and service excellence workshops and consulting for organizations around the world as well as for the Disney Institute. So many great takeaways! Enjoy the show!

I'm honored today to be talking with Lee Cockrell about creating Disney magic for your organization. Lee Cockerell is the former Executive Vice President of Operations for the Walt Disney World® Resort. As the Senior Operating Executive for ten years, Lee led a team of 40,000 Cast Members and was responsible for the operations of 20 resort hotels, 4 theme parks, 2 water parks, a shopping & entertainment village, and the ESPN sports and recreation complex in addition to the ancillary operations which supported the number one vacation destination in the world.  One of Lee's major and lasting legacies was the creation of Disney Great Leader Strategies which was used to train and develop the 7,000 leaders at Walt Disney World. Lee has held various executive positions in the hospitality and entertainment business with Hilton Hotels for 8 years and the Marriott Corporation for 17 years before joining Disney. Lee has also launched the Cockerell Academy designed to fill in the blanks and give you the tools you need to focus on being the kind of leader people admire, doing the right things to manage your organization, and serving people in a way that sets you apart. We'll dive deeper into these concepts: Some mindset changes between the corporate life and independent work  Crafting your value proposition as an independent practitioner How to seek out your early clients/customers Thoughts on leadership Now, for some action steps: Download the free worksheet: Three Steps You Need for a More Productive Workday Resources: Lee Cockerell's website: https://www.leecockerell.com/  The Cockerell Academy: https://www.cockerellacademy.com/  Lee's latest books: Creating Magic: 10 Common Sense Leadership Strategies from a Life at Disney Time Management Magic: How to Get More Done Every Day and Move from Surviving to Thriving Career Magic: How To Stay On Track To Achieve A Stellar Career Connect with Me: LinkedIn Facebook Please leave a Rating and Review: Since this podcast is new, I'm asking for Apple Podcasts reviews. Reviews help others discover and learn what Creating Your Encore Career is all about. If you enjoyed this episode, we've created a PDF that has all of the key information for you from the episode. Just go to the episode page at https://www.lynnfriesth.com/podcast to download it. I thank you so much for being here and I'll see ya next time on Creating Your Encore Career. — Lynn *** Episode Credits If you like this podcast and are thinking of creating your own, consider talking to my producer, Danny Ozment. He helps thought leaders, influencers, executives, HR professionals, recruiters, lawyers, realtors, bloggers, coaches, and authors create, launch, and produce podcasts that grow their business and impact the world. Find out more at https://emeraldcitypro.com

“It's Not Magic That Makes It Work, It's The Way We Work That Makes It Magic.” -Lee Cockerell Being a leader and running a business isn't all about the numbers or even your final product or service. It's about the people and their experiences! Have you ever been unsatisfied with a company's customer service or product? Most likely, we all have! What really makes a company or leader shine and succeed, even in the face of an unhappy customer, is their ability to lead their team to greatness and provide outstanding customer experiences, time after time. But how do you become a great leader while ensuring fantastic experiences for your customers? Rita Richa welcomes Lee Cockerell. Lee is the former Executive Vice President of Operations for the WALT DISNEY WORLD® Resort, to have a magical discussion about how to approach leadership and world-class customer experience the “Disney” way. In this episode, Rita and Lee discuss: -Lee Cockerell's experience working with Disney & His leadership style; the role of empathy, discipline, and trust in leadership -How to maintain a low employee turnover -How to keep your team aligned with the mission and vision of your organization -Lee's biggest challenges as a leader: Crisis management, recessions, & more, oh my! -Incorporating inclusivity and accessibility into the customer experience -How Disney pivoted during the COVID-19 pandemic & How to use technology to adapt to changes in the market Lee recommends these professional development books: -The Effective Executive by Peter Drucker -The 7 Habits of Highly Effective People by Stephen R Covey Lee Cockerell's Best Selling Books: -Creating Magic…10 Common Sense Leadership Strategies from a Life at Disney is now available in 21 languages,  -The Customer Rules...The 39 Essential Rules for Delivering Sensational Service is currently available in 15 languages. -Time Management Magic…How to Get More Done Every Day  -Career Magic…How to Stay on Track to Achieve a Stellar Career Be sure to stick around for the Disney Rapid Fire Questions segment! You won't want to miss Lee's answers! Do you wish to connect with our special guest? Visit his website: www.leecockerell.com Be sure to hear every conversation about making magic in business on Apple Podcasts, Spotify, and Google. Listening on a desktop & can't see the links? Just search for Bippity Boppity Business in your favorite podcast player.

Lee Cockerell retired as the Executive Vice President of Operations for the WALT DISNEY WORLD® Resort in Lake Buena Vista, Florida, a position he held for ten years. His responsibilities encompassed a diverse mix of operations, which included 20 resort hotels with over 24,000 Guest rooms, 4 theme parks, 2 water parks, 5 golf courses, a shopping village & nighttime entertainment complex, the ESPN Sports Complex and the ancillary operations support functions. Lee joined the Disney organization in July 1990 as Director of Food and Beverage and Quality Assurance for the Disneyland Paris hotels. Prior to joining the Walt Disney World Co., he spent seventeen years in various executive positions with the Marriott Corporation and eight years with Hilton Hotels. Lee is the best-selling author of four books on leadership, management and world class customer service: 1) Creating Magic…10 Common Sense Leadership Strategies from a Life at Disney is now available in 21 languages; 2) The Customer Rules...The 39 Essential Rules for Delivering Sensational Service is currently available in 15 languages; 3) Time Management Magic…How to Get More Done Every Day; and 4) Career Magic…How to Stay on Track to Achieve a Stellar Career. Lee and his wife Priscilla reside in Orlando, Florida.  Lee enjoys teaching leadership, management, and service excellence seminars, traveling, dining out and most of all spending time with his three grandchildren, Jullian, Margot, and Tristan.

Lee Cockerell retired as the Executive Vice President of Operations for the WALT DISNEY WORLD® Resort in Lake Buena Vista, Florida, a position he held for ten years.  His responsibilities encompassed a diverse mix of operations, which included 20 resort hotels with over 24,000 Guest rooms, 4 theme parks, 2 water parks, 5 golf courses, a shopping village & nighttime entertainment complex, the ESPN Sports Complex and the ancillary operations support functions.      Lee joined the Disney organization in July 1990 as Director of Food and Beverage and Quality Assurance for the Disneyland Paris hotels.  Prior to joining the Walt Disney World Co., he spent seventeen years in various executive positions with the Marriott Corporation and eight years with Hilton Hotels.   Lee is the best-selling author of four books on leadership, management and world class customer service;    Creating Magic…10 Common Sense Leadership Strategies from a Life at Disney is now available in 21 languages.    The Customer Rules...The 39 Essential Rules for Delivering Sensational Service is currently     available in 15 languages.    Time Management Magic…How to Get More Done Every Day    Career Magic…How to Stay on Track to Achieve a Stellar Career   Lee and his wife Priscilla reside in Orlando, Florida.  Lee enjoys teaching leadership, management and service excellence seminars, traveling, dining out and most of all spending time with his three grandchildren, Jullian, Margot, and Tristan.   Contact Lee: Website Cockerell Academy LinkedIn Facebook Instagram twitter  

During this episode, You, Me, and Your Top Three host, Gregg Garrett, discusses the magic of customer-centricity. Gregg speaks with Lee Cockerell who threaded magic in all customer experiences in the Magic Kingdom, Disney, and who managed some of Disney’s largest resorts and is a student of hospitality. Of course, Lee speaks about his top three from a boss who taught him how to be confident, to a mentor who showed him all the ways of being hospitable, to his grandmother who started him on the journey, and his wife of 52 plus years who kept him on it, and to the former president of Disney who helped him to learn, listen and manage experts. And you have to hear what he has to say about making the schedule of life’s priorities part of your daily routine, all this and more! About Lee Cockerell Lee Cockerell is the former Executive Vice President of Operations for the Walt Disney World® Resort.  “As the Senior Operating Executive for ten years, Lee led a team of 40,000 Cast Members and was responsible for the operations of 20 resort hotels, 4 theme parks, 2 water parks, a shopping and entertainment village, and the ESPN sports and recreation complex in addition to the ancillary operations which supported the number one vacation destination in the world.” One of Lee’s major and lasting legacies was the creation of Disney Great Leader Strategies which was used to train and develop the 7,000 leaders at Walt Disney World. Lee has held various executive positions in the hospitality and entertainment business with Hilton Hotels for 8 years and the Marriott Corporation for 17 years before joining Disney in 1990 to open the Disneyland Paris project. Lee has served as Chairman of the Board of Heart of Florida United Way, the Board of Trustees for The Culinary Institute of America (CIA), the board of the Production and Operations Management Society, and the board of Reptilia a Canadian attractions and entertainment company. In 2005 Governor Bush appointed Lee to the Governor’s Commission on Volunteerism and Public Service for the state of Florida where he served as Chairman of the Board. He is now dedicating his time to public speaking, authoring a book on leadership, management, and service excellence titled, Creating Magic… 10 Common Sense Leadership Strategies from a Life at Disney, which is now available in 13 languages, and his latest book, The Customer Rules… The 39 Essential Rules for Delivering Sensational Service. Lee also performs leadership and service excellence workshops and consulting for organizations around the world as well as for the Disney Institute. Lee has received the following awards: Golden Chain Award for Outstanding leadership and business performance from the Multi-Unit Foodservice Operations Association (MUFSO). Silver Plate Award for Outstanding Operator in the foodservice industry from the International Foodservice Manufacturers Association (IFMA). Excellence in Production Operations Management and Leadership (POMS) from the Productions and Operations. Grandfather of the year from his three grandchildren, Jullian, Margot, and Tristan. Lee and his wife Priscilla live in Orlando, Florida. Show Highlights Segment 1: Overview 1:01      What do customer touchpoints, customer journey, customer experience, customer-centricity mean? 2:07      “The full view of the customer is so easy yet, so complex… what it comes down to is empathy” 3:07      Put the customer in the middle 4:09      Welcome an expert in empathetic thinking: Lee Cockerell 5:43      Lee Cockerell: A boy whose story begins on a farm in Oklahoma Segment 2: The “Top Three” 11:27   Lee’s Top Three begins with his grandmother and a General Manager, Bud Davis, who helped him refocus his attitude 13:46   Diffusing defensiveness by building trust   15:35   Lee’s Top Three continues with Eugene Scanlan from Waldorf Astoria who taught him a lot – “the service itself is what shines, not the individual providing the service” 19:59   Lee’s Top Three expands with his wife of 53 years, who keeps him most in order   22:37   Expanding beyond food and beverage into full park management 23:42   “I didn’t try to be the expert in everything; my philosophy is to hire the experts and let them do their job.”   25:25   Letting go of always being in control and a successful career to thank for it 28:24   “Most people leave leaders, they don’t leave the company.” 29:04   Lee’s Top Three concludes with Judson Green who gave him his shot in Orlando 29:54   “He asked a lot of questions… he knew if you knew what you were talking about or not.” 31:25 “I want to be remembered as a teacher, not a boss because nobody likes a boss, a teacher teaches people.” Segment 3: Transformation & Disruption 32:33   Lessons from Lee: Time Management, Customer Skills and Creating a better culture 37:28   Disney’s take on the customer experience   38:45   “Treat every customer as an individual” Segment 4: Wrapping Up 41:34   One additional lesson from Lee: “Schedule the priorities in your life” 44:24   How to get in touch with Lee Additional Information Contact Lee Cockerell: Lee’s Email Lee’s Twitter Lee’s LinkedIn Lee’s Facebook Contact Gregg Garrett: Gregg’s LinkedIn Gregg’s Twitter Gregg’s Bio Contact CGS Advisors: Website LinkedIn Twitter

I'm honored today to be talking with Lee Cockrell about creating Disney magic for your organization. Lee Cockerell is the former Executive Vice President of Operations for the Walt Disney World® Resort. As the Senior Operating Executive for ten years, Lee led a team of 40,000 Cast Members and was responsible for the operations of 20 resort hotels, 4 theme parks, 2 water parks, a shopping & entertainment village, and the ESPN sports and recreation complex in addition to the ancillary operations which supported the number one vacation destination in the world.  One of Lee’s major and lasting legacies was the creation of Disney Great Leader Strategies which was used to train and develop the 7,000 leaders at Walt Disney World. Lee has held various executive positions in the hospitality and entertainment business with Hilton Hotels for 8 years and the Marriott Corporation for 17 years before joining Disney. Lee has also launched the Cockerell Academy designed to fill in the blanks and give you the tools you need to focus on being the kind of leader people admire, doing the right things to manage your organization, and serving people in a way to set you apart. We'll dive deeper into these concepts: Some mindset changes between the corporate life and independent work  Crafting your value proposition as an independent practitioner How to seek out your early clients/customers? Thoughts on Leadership Now, for some action steps: Download the free worksheet: Three Steps You Need for a More Productive Workday Resources: Lee Cockerell’s website: https://www.leecockerell.com/  The Cockerell Academy: https://www.cockerellacademy.com/  Lee’s latest books: Creating Magic: 10 Common Sense Leadership Strategies from a Life at Disney Time Management Magic: How to Get More Done Every Day and Move from Surviving to Thriving Career Magic: How To Stay On Track To Achieve A Stellar Career Connect with Me: LinkedIn Facebook Please leave a Rating and Review: Since this podcast is new, I’m asking for Apple Podcasts reviews. Reviews help others discover and learn what Leading the Factory Forward is all about. If you enjoyed this episode, we've created a PDF that has all of the key information for you from the episode. Just go to the episode page at https://www.lynnfriesth.com/podcast to download it. I thank you so much for being here and I’ll see ya next time on Leading the Factory Forward. — Lynn *** EPISODE CREDITS: If you like this podcast and are thinking of creating your own, consider talking to my producer, Danny Ozment. He helps thought leaders, influencers, executives, HR professionals, recruiters, lawyers, realtors, bloggers, coaches, and authors create, launch, and produce podcasts that grow their business and impact the world. Find out more at https://emeraldcitypro.com

Episode 46 Rob Talks Behind the Scenes Disney Stuff, part 2 In this continuation of Episode 45 (the previous week), Tricia asks Rob to share some of his real-life  stories that illustrate the values from a book introduced in Episode 45, Creating Magic. 10 Common Sense Leadership Strategies from a Life at Disney, by Lee Cockerell. She several of the strategies and invites Rob to tell some stories from his personal experience as a Walt Disney World Cast Member for nearly two decades..  (She also expresses joy over the fact that Rob is finally getting a haircut—after months of “pandemic growth!”) For each value Tricia shares from the book, Rob shares how the Cast of Walt Disney World lives those values out in real life—including a story or two about Walt Disney himself and the values he wanted the Disney parks to demonstrate every day. The stories Rob shares from his 20 years of filling various roles at Walt Disney World are all real life experiences of how the Cast works very hard to fulfill the values of Mr. Disney.  They are tasked with  “making the magic happen,” and their company supports them as they serve the guests well—and sometimes even surprise them with Disney magic! Caution: you might just get a little choked up in this episode, just as Rob does as he tells these wonderful stories of making “Disney Magic” happen for children. Consider yourself warned! Quotes “It’s not the magic that makes it work.  It’s the way we work that makes it magic.”—Lee Cockerell Resources Cockerell, Lee. Creating Magic. 10 Common Sense Leadership Strategies from a Life at Disney https://www.publishersweekly.com/978-0-385-52386-8       Let’s Talk Soon is honored to promote our sponsor for this episode, Heyer Expectations, an executive recruiting company.  They specialize in the fields of technology and cloud design, but also Peter Heyer, CEO, can find anyone for any position to meet your company’s needs!  If you’d like to chat with him about your hiring needs, send him an email at heyerexpectations.com!

Episode 45 Rob Talks Behind the Scenes Disney Stuff In this episode, Tricia takes the lead as she asks Rob to share his thoughts on some of the topics from a book entitled, Creating Magic. 10 Common Sense Leadership Strategies from a Life at Disney, by Lee Cockerell. She begins by explaining that she bought the book at Disney World on a day when she was “just a little hung over” because—well, that story alone is a reason to listen to this episode… Cockerell divides this excellent book by leadership strategies that are used by Disney cast members daily in providing the “Disney magic” – which, based on Cockerell’s study, is not really ‘magic’ as much as it is the habitual strategies actively taught to new Cast Members (the term for all Disney employees) and practiced throughout the parks in every area of service, every day.  When Tricia presents this concept to Rob, he is not even slightly surprised; he has been actively serving Guests well through these strategies for all of his twenty years of service.  Tricia shares each of the strategies and invites Rob to talk about its effectiveness from his personal experience.  This episode is excellent for any individual who ever leads anyone on their job, in their community, or even just within their own family. Quotes “It’s  not the magic that makes it work.  It’s the way we work that makes it magic.”—Lee Cockerell Resources Cockerell, Lee. Creating Magic. 10 Common Sense Leadership Strategies from a Life at Disney https://www.publishersweekly.com/978-0-385-52386-8       Let’s Talk Soon is honored to promote our sponsor for this episode, Heyer Expectations, an executive recruiting company.  They specialize in the fields of technology and cloud design, but also Peter Heyer, CEO, can find anyone for any position to meet your company’s needs!  If you’d like to chat with him about your hiring needs, send him an email at heyerexpectations.com!

In addition to posting today's curated news on our website at C-19 Daily, we're bringing you an interview with Lee Cockerell, former VP of Operations at Walt Disney World Resort. As the Senior Operating Executive for ten years, Lee led a team of 40,000 Cast Members and was responsible for the operations of 20 resort hotels, 4 theme parks, 2 water parks, a shopping & entertainment village and the ESPN sports and recreation complex in addition to the ancillary operations which supported the number one vacation destination in the world. He is now dedicating his time to public speaking, authoring a book on leadership, management and service excellence titled, Creating Magic…10 Common Sense Leadership Strategies from a Life at Disney.

In this episode of The Wired Educator Podcast I interview Joe Sanfelippo. Joe is the superintendent of the Fall Creek School District and is known throughout the world for his viral One Minute Walk to Work videos. He is also the co-author of several awesome educational books including Hacking Leadership. Without a doubt though, Joe is BEST know for is absolute love and passion for his Fall Creek School District, students, teachers and community, The Crickets! You will absolutely love this interview. Joe is awesome.  Dr. Joe Sanfelippo is the Superintendent of the Fall Creek School District in Fall Creek, WI. The Fall Creek School District was named an Innovative District in 2016 and 2017 by the International Center for Leadership in Education. He holds a BA in Elementary and Early Childhood Education, a MS in Educational Psychology, a MS in Educational Leadership, and a PhD in Leadership, Learning, and Service. Joe has taught Kindergarten, 2nd Grade, and 5th Grade. He has served as a principal in suburban and rural Wisconsin. Joe co-authored The Power of Branding: Telling Your School's Story, Principal Professional Development: Leading Learning in a Digital Age, and Hacking Leadership: 10 Ways Great Leaders Inspire Learning That Teachers, Students, and Parents Love. He was selected as 1 of 117 Future Ready Superintendents in 2014 and 1 of 50 Superintendents as a Personalized Learning Leader in 2016 by the US Department of Education. He was named 1 of 5 K-12 Administrators to watch in 2018 by Education Dive. Mentioned in this episode:  Joe's website: http://www.jsanfelippo.com Joe's books: Hacking Leadership, The Power of Branding, and Principal Professional Development.  Joe's One Minute Walk to Work: http://www.jsanfelippo.com/leadership-challenge Joe's choice for most inspirational book: Creating Magic: 10 Common Sense Leadership Strategies from a Life at Disney Fall Creek School District in Wisconsin ———————————————————————– Kelly Croy is an author, speaker and educator. If you'd like to learn more about Kelly, or invite him to your school or conference to speak please send him an email. • Listen to Kelly's other podcast, The Future Focused Podcastand subscribe. • Subscribe to The Wired Educator Podcastwith over 135 episodes of interviews and professional development. • Visit Kelly's website at www.KellyCroy.com. • Looking for a dynamic speaker for your school's opening day? • Consider Kelly Croy at www.KellyCroy.com • Order Kelly's book, Along Came a Leaderfor a school book study or your personal library. • Follow Kelly Croy on Facebook.  • Follow Kelly Croy on Twitter.  •  Follow Kelly Croy on Instagram  [smart_podcast_player social_twitter="true" social_facebook="true" social_linkedin="true" social_pinterest="true" social_email="true" ]

The secret for creating “magic” in our careers, our organizations, and our lives is simple: outstanding leadership — the kind that inspires employees, delights customers, and achieves extraordinary business results.  No one knows more about this kind of leadership than Lee Cockerell, the man who ran Walt Disney World® Resort operations for over a decade. Lee will share the leadership principles that not only guided his own journey from a poor farm boy in Oklahoma to the head of operations for a multibillion dollar enterprise, but that also formed the cultural bedrock of the world’s number one vacation destination, Walt Disney World.   Great leadership isn’t about mastering impossibly complex management theories. We can all become outstanding leaders by following the ten practical, common sense strategies outlined in this presentation. As straightforward as they are profound, these leadership lessons include:    • Everyone is important.  • Make your people your brand.   • Burn the free fuel: appreciation, recognition, and encouragement.   • Give people a purpose, not just a job.  • and much, much more   Combining business wisdom with insightful and entertaining stories from Lee’s four decades on the front lines of Disney, Lee will show all of us — from small business owners to managers at every level — how to become better leaders by infusing quality, character, courage, enthusiasm, and integrity into our workplace and into our lives. This episode is brought to you by the John Maxwell Team. Learn how the John Maxwell Team Leadership, Coaching, Speaking, and Training Development Program can help you take your organization, leadership, and life to the next level. Book a free call with a Program Coordinator at: johnmaxwellteam.com/talk EPISODE CREDITS: If you like this podcast and are thinking of creating your own, consider talking to our producer, Danny Ozment. He helps thought leaders, influencers, executives, HR professionals, recruiters, lawyers, realtors, bloggers, and authors create, launch, and produce podcasts that grow their business and impact the world. Contact him today at https://emeraldcitypro.com 

This week, Uber releases its IPO, China uses AI to profile minorities, Samsung's new phone prospects fold after reviews, New Next gen-consoles, and all the details of Disney's new streaming service, and much more.  What We're Playing With Andy: Tesla Navigate on Autopilot Headlines Uber releases its long-awaited IPO filing One Month, 500,000 Face Scans: How China Is Using A.I. to Profile a Minority Several journalists have reported their Samsung Galaxy Fold review unit's screen breaking after a day or two of use Audible Book of the Week Creating Magic: 10 Common Sense Leadership Strategies from a Life at Disney by Lee Cockerell Sign up at AudibleTrial.com/TheDrillDown Music Break: Be Our Guest from Beauty and the Beast Hot Topics Disney+ rolls out on November 12th for $6.99 a month All of the shows and films Disney is planning for its Disney+ streaming service Disney says Disney+ will support 4K and HDR video, all content on Disney+ can be downloaded and viewed offline, and that the app will be on Roku, PS4, and more Disney, Comcast now Hulu's only owners as AT&T exits Netflix says it's not worried about Disney or Apple encroaching on its turf Music Break: Into The Trap  from Return of the Jedi Final Word Xbox One S All-Digital Edition: Price, availability, games and more EXCLUSIVE: WHAT TO EXPECT FROM SONY'S NEXT-GEN PLAYSTATION The Drill Down Video of the Week Touchdowns! SpaceX Lands All 3 Falcon Heavy Boosters After Launching Satellite SpaceX loses the center core of its Falcon Heavy rocket due to choppy seas Mush, Spot, Mush! Subscribe! The Drill Down on iTunes (Subscribe now!) Add us on Stitcher! The Drill Down on Facebook The Drill Down on Twitter Geeks Of Doom's The Drill Down is a roundtable-style audio podcast where we discuss the most important issues of the week, in tech and on the web and how they affect us all. Hosts are Geeks of Doom contributor Andrew Sorcini (Mr. BabyMan), marketing research analyst Dwayne De Freitas, and Vudu product manager Tosin Onafowokan.

DanCockerell took some time on a Saturday morning to share with us his 27years’ worth of leadershiplessons learned while workingfor Disney. Today, this veteran of The Disney Company is making thetransition to keynotespeaking and coachingas a profession. From Assistant Manager to Vice President, Dan Cockerell is sharing his 27-year career's leadership lessons.Leadership LessonsDan’s leadershipprinciples put great value on spending time in the park assisting employees,called “cast members,” and interacting with guests. He believes that interpersonal leadership skillsare vital in building relationships that succeed in driving the mission of anyteam or organization. His approachability in the workplace is a testament tohis people-first philosophy.Examples of leadership skills shared in this episode include the following: Why parents should support theirteens in working an afterschooljobHow parents can set up a Roth IRA for kids andmake a matching contributionWhy the best executive coaching tip hecan provide is the importance of emotional intelligence, self-awareness, andself-care.The key to success in strategic leadership ishaving conversations with your staff and customers from a place of curiosity.How the understanding of theJohari Window can help you understand why you need the courage to seek andlisten to feedback from trusted advisors.Dan CockerellBioBuilding relationships with Cast Members (employees) through genuinely curious conversations. Is that really the secret sauce to effective leadership?Son of former Disney executive Lee Cockerell, Dan followed his father’s footstepsinto leadership and managementat The Disney Company. Dan’s first experience working for Disney was as a participantin the Walt Disney WorldCollege Program in Orlando in the summer of 1989, when he worked as afront desk host at the Contemporary Resort.Cockerell participated in the DisneylandParis Management Trainee Program in 1991 after graduating from BostonUniversity. Just three months before the opening of Disneyland Paris,he was transferred to France, where he in various management rolesfor five years. Over the span of a 27-year career, Dan worked his way up from anAssistant Manager to Vice President of Magic Kingdom. Key roles Dan Cockerellhas held include the following:Keynote speaking for Disney Institute for 18yearsBoard Member of JuniorAchievement of Central Florida from 2004-20182015-2018 VicePresident, Walt DisneyWorld Magic Kingdom Park2011-2015 VicePresident, Disney’s Hollywood Studios2009-2011 VicePresident, Walt DisneyWorld Epcot Park2007-2009 GeneralManager, Magic Kingdom Operations2006-2007 GeneralManager, Magic Kingdom Merchandise2004-2006 GeneralManager, Disney’s All-Star Resort2002-2004 GeneralManager, Disney’s Wilderness Lodge, Fort Wilderness Campground & Resort2001-2002 RoomsManager, Disney’s All Star Movies Resort1996-2001 OperationsManager, Epcot Park1991-1996 AssistantManager, Disneyland Paris Resort1989 WaltDisney World College ProgramResources and LinksKeynote speaker, executive and business coach. Book Dan Cockerell today!Some of thelinks below are affiliate links, meaning at no cost to you Beyond the Rut willearn a commission if you click through and make a purchase. We have denotedthose links with double asterisks like this **.Book Dan Cockerell for an upcoming event at DanCockerell.com.Since we connected with Dan Cockerell through Jody Maberry and Lee Cockerell, check outthose interviews on Beyond the Rut by clicking the links below.BtR 027 – JustTake Action and Other Insights from Jody MaberryBtR 072 – Creating Career Magicwith Lee CockerellDisney Leadership Principles, Buy it from AmazonBeOur Guest: Perfecting the Art of Customer Service** by The DisneyInstituteCreatingMagic: 10 Common Sense Leadership Strategies from a Life at Disney**by Lee Cockerell

Lee Cockerell is the former Executive Vice President of Operations for the Walt Disney World® Resort. “As the Senior Operating Executive for ten years Lee led a team of 40,000 Cast Members and was responsible for the operations of 20 resort hotels, 4 theme parks, 2 water parks, a shopping & entertainment village and the ESPN sports and recreation complex in addition to the ancillary operations which supported the number one vacation destination in the world.” Lee has served as Chairman of the Board of Heart of Florida United Way, the Board of Trustees for The Culinary Institute of America (CIA), the board of the Production and Operations Management Society and the board of Reptilia a Canadian attractions and entertainment company. In 2005 Governor Bush appointed Lee to the Governor’s Commission on Volunteerism and Public Service for the state of Florida where he served as Chairman of the Board. He is now dedicating his time to public speaking, authoring a book on leadership, management and service excellence titled, Creating Magic…10 Common Sense Leadership Strategies from a Life at Disney. which is now available in 13 languages and his latest book, The Customer Rules…The 39 Essential Rules for Delivering Sensational Service. Lee also performs leadership and service excellence workshops and consulting for organizations around the world as well as for the Disney Institute.

Creating Magic in Your Life and Business to Live a Life of Abundance!Creating Magic may sound mystical and bit far fetched. However, if you've ever experienced the magic at Disney World Resort, you know it's real. Well, at least it seems real. Our feature guest today, Lee Cockerell, is one of many who make the magic happen at Disney World and many other organizations around the world. Even the US Military has endured the magic Lee Cockerell brings to leadership. Meet our Feature GuestLee Cockerell is the former Executive Vice President of Operations for the Walt Disney World® Resort. "As the Senior Operating Executive for ten years Lee led a team of 40,000 Cast Members and was responsible for the operations of 20 resort hotels, 4 theme parks, 2 water parks, a shopping & entertainment village and the ESPN sports and recreation complex in addition to the ancillary operations which supported the number one vacation destination in the world." One of Lee's major and lasting legacies was the creation of Disney Great Leader Strategies which was used to train and develop the 7000 leaders at Walt Disney World. Lee has held various executive positions in the hospitality and entertainment business with Hilton Hotels for 8 years and the Marriott Corporation for 17 years before joining Disney in 1990 to open the Disneyland Paris project. Lee has served as Chairman of the Board of Heart of Florida United Way, the Board of Trustees for The Culinary Institute of America (CIA), the board of the Production and Operations Management Society and the board of Reptilia a Canadian attractions and entertainment company. In 2005 Governor Bush appointed Lee to the Governor's Commission on Volunteerism and Public Service for the state of Florida where he served as Chairman of the Board. He is now dedicating his time to public speaking, authoring a book on leadership, management and service excellence titled, Creating Magic…10 Common Sense Leadership Strategies from a Life at Disney. Which is now available in 13 languages and his latest book, The Customer Rules…The 39 Essential Rules for Delivering Sensational Service. Lee also performs leadership and service excellence workshops and consulting for organizations around the world as well as for the Disney Institute. Connect with our guest http://leecockerell.com/ (LeeCockerell.com) Resources MentionedBook: Creating Magic - Lee Cockerell Career Magic - Lee Cockerell Time Management Magic - Lee Cockerell The Customer Rules - Lee Cockerell Zero to One - Peter Thiel http://apmasterycoach.com/ () I work with small and medium-sized businesses that have little to no money to spend on marketing. I show you how to generate all the leads you can possibly handle by evaluating your existing marketing and showing you how to dramatically reduce or eliminate the money you’re currently spending while significantly increasing both your response and conversion rates. I can typically double or triple your current response rate...but a 50 to 100 times increase isn’t out of the question. And best of all, the strategies I'll teach you will continue to work for you month after month for as long as you're in business. But listen, I know talk is cheap... and I know that you’ve heard these types of claims before, so put me to the test and let me prove that everything I've just said is 100% true. If you will invest just 45 minutes with me, I promise that I will find you at least $10,000 in additional revenue that you can begin to put in your pocket this month... and every month moving forward. We can do this 45 minute session over the phone as an added convenience to you... and I promise during the time we're together that I won't try to sell you a thing. But there is one catch. I'm writing a book detailing the strategies I use to find $10,000 for any small business owner, and my publisher has asked me to include a few additional case studies in my book. I would ask... Support this podcast

Phoenix Comicon creates a community where people passionate about pop culture come together. As a result, they bond over their passions and celebrate their inner geek through celebrity panels, interactive events and much more. In this week’s episode, we cover everything you need to know about Phoenix Comicon. Phoenix Comicon stands out from the many other events in this niche. In this episode, two iconic event professionals, Matt Solberg (Director of Phoenix Comicon) and Joe Boudrie (Director of Programming for Phoenix Comicon) are laying it all out on the table. They will be sharing how they leveraged their knowledge and experiences and used them to scale Phoenix Comic so rapidly into an iconic event, and the challenges they face. They’ll also be discussing how they attract celebrities, and fans in this soul-bearing episode. There so much insight to be gained from these event pros and we are giving you direct access! We want to help keep you up-to-date on the latest and greatest! Below, in our Epic Resources section, we link the awesome insider favorites that were mentioned in this episode! You WANT to check these out! You’re watching this recording of our episode here on our blog, but wouldn’t you rather watch live, ask your own questions, and participate in person? Subscribe now to watch live! (We’ll remind you of upcoming episodes.) We would love for you to join us LIVE and bring your questions for our icons. We do this for you! How To Subscribe: Click here to watch the show live and get email notifications of new episodes. Subscribe via iTunes: Video & Audio or Audio Only Click here to subscribe via RSS (non-iTunes feed): Video & Audio or Audio Only Follow our iconic guests on Twitter: Joe Boudrie of Phoenix Comicon (@PhoenixComicon) Matt Solberg of Phoenix Comicon (@PhoenixComicon) Will Curran of Endless Events (@itswillcurran) Check out the epic resources mentioned in this episode: Phoenix Comicon Ticket Masters: The Rise of the Concert Industry and How the Public Got Scalped by Dean Budnick & Josh Baron (Book) ICv2: The Business Of Geek Culture Bleeding Cool Creating Magic: 10 Common Sense Leadership Strategies from a Life at Disney by Lee Cockerell (Book)

Phoenix Comicon creates a community where people passionate about pop culture come together. As a result, they bond over their passions and celebrate their inner geek through celebrity panels, interactive events and much more. In this week’s episode, we cover everything you need to know about Phoenix Comicon. Phoenix Comicon stands out from the many other events in this niche. In this episode, two iconic event professionals, Matt Solberg (Director of Phoenix Comicon) and Joe Boudrie (Director of Programming for Phoenix Comicon) are laying it all out on the table. They will be sharing how they leveraged their knowledge and experiences and used them to scale Phoenix Comic so rapidly into an iconic event, and the challenges they face. They’ll also be discussing how they attract celebrities, and fans in this soul-bearing episode. There so much insight to be gained from these event pros and we are giving you direct access! We want to help keep you up-to-date on the latest and greatest! Below, in our Epic Resources section, we link the awesome insider favorites that were mentioned in this episode! You WANT to check these out! You’re watching this recording of our episode here on our blog, but wouldn’t you rather watch live, ask your own questions, and participate in person? Subscribe now to watch live! (We’ll remind you of upcoming episodes.) We would love for you to join us LIVE and bring your questions for our icons. We do this for you! How To Subscribe: Click here to watch the show live and get email notifications of new episodes. Subscribe via iTunes: Video & Audio or Audio Only Click here to subscribe via RSS (non-iTunes feed): Video & Audio or Audio Only Follow our iconic guests on Twitter: Joe Boudrie of Phoenix Comicon (@PhoenixComicon) Matt Solberg of Phoenix Comicon (@PhoenixComicon) Will Curran of Endless Events (@itswillcurran) Check out the epic resources mentioned in this episode: Phoenix Comicon Ticket Masters: The Rise of the Concert Industry and How the Public Got Scalped by Dean Budnick & Josh Baron (Book) ICv2: The Business Of Geek Culture Bleeding Cool Creating Magic: 10 Common Sense Leadership Strategies from a Life at Disney by Lee Cockerell (Book)

adventure, cubicle, experiences   Episode Title: Ditching the Cubicle for Adventure in the Great Outdoors - Jody Maberry   URL: http://julieannsullivan.com/ditching-cubicle-adventures-great-outdoors-jody-maberry   Curiosity is a trait that many children possess naturally, but as we grow up and become self-conscious or even insecure, our sense of curiosity can be diminished. Being curious is a healthy way to become a life-long learner. Curiosity has led today’s guest from cubicle captivity as a financial analyst to becoming a park ranger! His curiosity kicked in to get him into the podcasting world, and today he works on several different shows. He’s here today to talk about his super power! My guest today is Jody Maberry, who co-hosts the Creating Disney Magic podcast with Lee Cockerell. He also hosts the Park Leaders Show, where he talks about his “outside perspective.” Jody’s journey has led him from financial manager to park ranger to podcaster/business and marketing consultant. From his wide experiences, Jody has great wisdom and inspiration to make your life better and to spur you to take the next trail on your journey. Join us!   Jody’s Bio: Jody Maberry is a former Park Ranger who uses a ranger's knack for storytelling and interpretation to help businesses and personal brands find their voice and tell a powerful story. Jody is the host of several podcasts including The Park Leaders Show, Creating Disney Magic, and the cleverly named Jody Maberry Show.         You’ll discover:   Jody’s superpower: CURIOSITY The benefits to being more curious How curiosity has shown up for Jody over the years Why being a park ranger was the perfect job for Jody for several years Jody’s partnership with Lee Cockerell and Creating Disney Magic How curiosity can help you find out what’s possible Daily routines that encourage curiosity Why you should ask a lot of questions! How to train your brain to be more curious: Find an opportunity you’re curious about and read about it Learn more and you will have more questions Find someone to talk to about that topic Keep a notebook of ideas and write them down as questions             Interview Links & Other Resources   Jodymaberry.com   Connect on Twitter Connect on LinkedIn Connect on Facebook Additional Resources: The Jody Maberry Show   Creating Disney Magic Podcast Park Leaders Show Creating Magic: 10 Common Sense Leadership Strategies from a Life at Disney   iTunes - Subscribe, Rate & Review

Influence, Success, Reality, Relationships, Leadership   Summary   Today's episode will only have the Thought of the Day segment, where we'll look at the importance of grounding your influence and success inside...reality. Next week, we'll feature a terrific interview with Lee Cockerell, the former Executive Vice President of Operations for Disney World and author of a number of books, including Creating Magic: 10 Common Sense Leadership Strategies from a Life at Disney. He's also the creator of Disney Great Leader Strategies which was used to train and develop the 7000 leaders at Walt Disney World. As you might imagine, Lee is one of those people you learn from every time you speak with him. That's next week. Thank you for joining us today as we look at the connection between influence, success, and reality.   Bob's Thought of the Day   In the past we've defined influence (at least on a basic level) as the ability to move someone toward a desired action, usually within the context of a specific goal. While that might be the definition, it's not necessarily the essence of influence, which is pull. It's pull as opposed to push, commitment as opposed to compliance, persuasion as opposed to manipulation. Ultimate Influence™ is the ability to get the results you want when dealing with others while also helping them feel genuinely good … about themselves, about the situation, and about you. The person who does this consistently can be a great corporate or team leader, a top-producing sales professional, and an overall success in life. We can influence people as well as influence the physical world around us. But before we can expect someone or something to change, we must first see it as it currently is. That might seem counterintuitive because in so much personal development literature and teaching, we are taught to see things not as they are … but as they could be. In other words, do you want to inspire a team member to improve themselves? Your child to be more responsible? The customer service representative to allow you to return the item even without the receipt? Don't see the people or situation as it is, but how it CAN be. Well, yes … but not so fast! :-) In studying success for many years, it's always hit me that sustainably successful people are very connected to “reality.” That doesn't mean they don't look for ways to improve on the current reality; of course they do. But there's a connection to that reality. This holds true for the greatest influencers. If you want someone or something to change a position, opinion, or form … you must first see it as it is. Only then can you understand exactly who or what you're dealing with. There are certain natural laws of life. They are not necessarily good or bad. They just are. They are immutable and unchangeable. With those laws, you have two choices: acknowledge them, or deny/ignore them. What you cannot do is change them. They are what they are. Let's take the example of gravity. Gravity works everywhere on earth. No exceptions; no excuses. It's neither good nor bad. It just is. I guess it can be considered good in that it keeps us from floating helplessly into space. It could be considered bad when falling off a seven-story building. The Law of Gravity cannot be changed. And, you know what? It doesn't matter how much you'd like it to not be true, how unfair you think it is that gravity works the way it does, or even how hard you imagine it as it could be … it is exactly what it is and works exactly as it has always worked. Think about this. Human beings cannot fly! Or … can we? Actually, we can. Most of us have done so. We've traveled great distances at high speeds in a tubular-shaped hunk of metal called an airplane. Lately, we can even check our email and post and converse on Facebook and Twitter while doing so. However, for the airplane to have been created, its developers first had to understand and acknowledge the Universal Law of Gravity and how it works. Only by tapping into the truth of gravity (and aerodynamics) could they work within its principles and actually use them to create the opposite effect, resulting in flight. You must first accept how something IS. Then rather than trying to change it, look for ways to work with it in order to obtain the results you want. It's exactly the same with people. There are certain universal laws of human nature that, while not necessarily convenient, simply are. We can only work within them after we first acknowledge them. That is the only way to effectively influence others in a way that results in a win for everyone involved. In other words, the laws of human nature are just as true as the physical laws of nature. Do you ever find yourself thinking: “He doesn't care about the facts” … “She's only looks at the price, not the quality” … “His ego is so big” … “She argues even when she knows she's wrong.” Or even, “All he cares about is himself!” These are some of the effects of Human Nature. Different for different people, they deal with decision-making, emotion, ego, etc. Human nature itself can be defined as the instinctive behavior that governs action concerned with the self and with self-interest. There are also some immutable Laws of Human Nature that apply to everyone. What I believe is the biggie of them all was eloquently summed up by Dale Carnegie in his classic, How to Win Friends and Influence People, where he wrote: “Ultimately, people do things for their reasons; not our reasons.” Even if those reasons don't make sense to us! As the great Harry Browne taught, “People will do what they believe will make them happy, as they understand happiness and within the available options they believe they have.” And that is the overriding Law of Human Nature that only after one understands and accepts can they ever be an effective influencer. This is why the greatest influencers continually ask themselves questions such as: “How does what I want this person to do, or what I'm asking this person to do, align with THEIR goals, THEIR wants, THEIR needs, THEIR desires, and THEIR values?” When we ask these questions thoughtfully, intelligently, genuinely, and authentically--not as a way to manipulate other people to do our will but as a way of building and benefiting everyone in the process--now we're on the right track toward powerful influence. When you embrace human nature and work within it in such a way that you help the other person achieve their reason, you'll find yourself to be one of the most powerful and influential people you know. Great influencers don't waste their time wishing people were different or that human nature wasn't what it is, but rather work within reality--in this case, the laws of human nature--to benefit everyone involved. As professional educator Mark Crotty, Head of St. John's Episcopal School in Dallas, Texas, tells his students, “If you're going to improve the world, you'd first better understand it.” Ahhhhh, yes, indeed! Well said, Mr. Crotty. Resources   GoGiverSalesAcademy.com The Go-Giver Leader TheGoGiver.com GoGiverSpeaker.com Burg.com How to Post a Review

Former Exec VP of Disney Lee Cockerell shares his life story, how he grew up in a dysfunctional family, and important leadership lessons. Success despite growing up in a dysfunctional home Raise successful kids - former VP of Disney story Leadership mistakes companies make from former VP of Disney The magic of Disney leadership Anxiety and depression - a leader’s story Recover from anxiety and lessons learned Book Titles: Creating Magic...10 Common Sense Leadership Strategies from a Life at Disney The Customer Rules..The 39 Essential Rules for Delivering Sensational Service Time Management Magic...How To Get More Done Every Day Creating Career Magic...How to Thrive and Survive the Ups and Downs For more info on this episode: http://relaunchshow.com/493 Podcast tips: http://relaunchshow.com/PodcastTips 972-885-8384

Jambeaux, everyone!!! Harambe! Welcome to another episode of the Magic Our Way podcast. We are a New Orleans based Disney fan podcast. We appreciate your listening to our show and we hope it brings a smile to your face. We also appreciate your feedback and are committed to listening to our audience.   On today’s show, we have Kevin, Danny, Lee-an agent of www.magicalmomentsvacations.com, and Eli of www.ivorycomics.com.   Please note: the Magic Our Way Podcast is not affiliated with the Walt Disney Company or its entities. All opinions expressed therein are solely those of the Magic Our Way podcast. No animals were harmed in the making of this podcast.   We have two segments for you on this episode of the Magic Our Way podcast. First up, we have our Guest Services segment in which we address comments, questions, suggestions, etc from you, the listener. On this episode, we recognize the following MOWicans. Mr. MOWnonymous Captain Stan Google Play TuneIn Radio Mad Hatter Radio Harry Bernstein Kirk Landry Rick Suero Thank you for communicating with us and we look forward to hearing from you again.   Fellow MOWicans, ladies, and gentlemen!!! In the HUB, we get a chance to talk with our updated Lee!!! That’s right, we received an email saying that it was time to upgrade our Lee and, without hesitation, Kevin went ahead and did it. So, on this show, we present Lee 2.0, Mr. Lee Cockerell: Executive Vice President of Walt Disney World Operations, retired, PART DEUX.   If you are not familiar with Lee Cockerell, please proceed to www.leecockerell.com. Here are some things you might be familiar with that are related to him: Disney Institute EuroDisney, aka Disneyland Paris, from 1992-1993 Walt Disney World from 1993-2006 Creating Magic... 10 Common Sense Leadership Strategies from a Life at Disney He has a window on Main Street!!! and much, much MORE! The Magic Our Way boys interview him in the only way we know how, AS OURSELVES!!! We ask Lee the questions we want to know and talk about things that we want to talk about. Thankfully, Lee was very generous with his time. We look forward to one day meeting this man in person and sharing in a glass of wine and good conversation with him. It was a sincere pleasure to have been given the opportunity to speak with him (thank you Jody Mayberry) and we hope you enjoy the first half of our discussion with Lee Cockerell.   Want to hear more from our Lee 2.0? Make sure you check out MOW#115, the first part!!!   What did you think about our discussion? Any comments? Share them at show@magicourway.com.   For more audio, video, and live content subscribe to the FREE Magic Our Way podcast. - iTunes, Stitcher, Google Play, & Blubrry.   Follow us at the following: Google+ - http://bit.ly/21bAfyV Facebook - https://www.facebook.com/magicourway Twitter - https://twitter.com/MagicOurWay Instagram - https://www.instagram.com/magicourway/ Pinterest - https://www.pinterest.com/magicourway/ Youtube - http://www.youtube.com/c/MagicOurWayPodcast To learn more about the show, visit http://magicourway.com   Leave a VOICEMAIL or send us a TEXT at  1-815-MOWICAN (669-4226).   Give us a listen, ya’ heard! Click the link to listen now.   Thanks for watching and listening!   -Danny, Kevin, Lee, & Eli

This week Jennifer and Sara are joined by Lee Cockerell, former Executive VP of Operations for Walt Disney World, and author of "Creating Magic... 10 Common Sense Leadership Strategies from a Life at Disney." Plus an update from AllEars.net, the latest Disney news, answers to your questions, and more!

New York Comic Con is the East Coast’s biggest and most exciting popular culture convention. They featured the greatest in comics, graphic novels, anime, manga, video games, toys, movies and television. New York Comic Con is the largest pop culture convention in America and the only one that takes place in the comic book, publishing, media and licensing capital of the world. ReedPop is the organization behind New York Comicon and many other pop culture events around the world including PAX, Chicago’s C2E2 and Emerald City Comicon. This week we are speaking with three awesome guys from ReedPOP, Senior Global Vice-President, Lance Fensterman; Director of Comic Talent, Jim Demonakos; & Event Director, Mike Armstrong. Endless did the production for Emerald City Comicon, and worked directly with Jim to bring his vision to life and we are honored to have them on the show! Learn about what it is like planning New York Comic Con and the many other events they host every year! Follow our iconic guests on Twitter: Lance Fensterman Mike Armstrong Jim Demonakos Will Curran Epic resources mentioned: Creating Magic: 10 Common Sense Leadership Strategies from a Life at Disney The Customer Rules: The 39 Essential Rules for Delivering Sensational Service BizBash Birth of BizBash – #EventIcons Episode 6 International Association of Exhibitions and Events Netflix Culture Code

New York Comic Con is the East Coast’s biggest and most exciting popular culture convention. They featured the greatest in comics, graphic novels, anime, manga, video games, toys, movies and television. New York Comic Con is the largest pop culture convention in America and the only one that takes place in the comic book, publishing, media and licensing capital of the world. ReedPop is the organization behind New York Comicon and many other pop culture events around the world including PAX, Chicago’s C2E2 and Emerald City Comicon. This week we are speaking with three awesome guys from ReedPOP, Senior Global Vice-President, Lance Fensterman; Director of Comic Talent, Jim Demonakos; & Event Director, Mike Armstrong. Endless did the production for Emerald City Comicon, and worked directly with Jim to bring his vision to life and we are honored to have them on the show! Learn about what it is like planning New York Comic Con and the many other events they host every year! Follow our iconic guests on Twitter: Lance Fensterman Mike Armstrong Jim Demonakos Will Curran Epic resources mentioned: Creating Magic: 10 Common Sense Leadership Strategies from a Life at Disney The Customer Rules: The 39 Essential Rules for Delivering Sensational Service BizBash Birth of BizBash – #EventIcons Episode 6 International Association of Exhibitions and Events Netflix Culture Code

Lee Cockerell is the former Executive Vice President of Operations for Walt Disney World from 1996 through 2006! Connect with Lee Cockerell LeeCockerell.com Thrive15.com I am pumped to get to share this episode with all of you today! Not only was Lee Cockerell gratis enough to be on Dreamers Podcast, but he also did an interview for my new show Living the Dream Podcast which I highly recommend you check out! Growing up and going to Walt Disney World many times in my life pushed me into the person I am today. I can't thank Lee Cockerell enough for helping make Walt Disney World a magical, safe, and customer friendly place for my family to take me to growing up. I am glad that I got to thank him in person while down at Podcast Movement 2015 in Texas a few weeks ago. Lee Cockerell is offering a promo code (MAGIC) for Thrive15.com, edutainment 15 minute videos if you want to become a better leader, manager or to create world-class customer service. (use promotion code MAGIC for a FREE trial period. When you join a military veteran or active duty service member receives a free subscription.) Also make sure you check out Lee Cockerell's podcast "Creating Disney Magic" which is produced and co-starring Jody Maberry! Jody was on a previous episode of Dreamers Podcast! More About Lee Cockerell Lee Cockerell is the former Executive Vice President of Operations for the Walt Disney World® Resort. "As the Senior Operating Executive for ten years Lee led a team of 40,000 Cast Members and was responsible for the operations of 20 resort hotels, 4 theme parks, 2 water parks, a shopping & entertainment village and the ESPN sports and recreation complex in addition to the ancillary operations which supported the number one vacation destination in the world." One of Lee's major and lasting legacies was the creation of Disney Great Leader Strategies which was used to train and develop the 7000 leaders at Walt Disney World. Lee has held various executive positions in the hospitality and entertainment business with Hilton Hotels for 8 years and the Marriott Corporation for 17 years before joining Disney in 1990 to open the Disneyland Paris project. Lee Cockerell has served as Chairman of the Board of Heart of Florida United Way, the Board of Trustees for The Culinary Institute of America (CIA), the board of the Production and Operations Management Society and the board of Reptilia a Canadian attractions and entertainment company. In 2005 Governor Bush appointed Lee to the Governor's Commission on Volunteerism and Public Service for the state of Florida where he served as Chairman of the Board. He is now dedicating his time to public speaking, authoring a book on leadership, management and service excellence titled, Creating Magic…10 Common Sense Leadership Strategies from a Life at Disney. which is now available in 13 languages and his latest book, The Customer Rules…The 39 Essential Rules for Delivering Sensational Service. Lee also performs leadership and service excellence workshops and consulting for organizations around the world as well as for the Disney Institute. Lee has received the following awards; Golden Chain Award for Outstanding leadership and business performance from the Multi-Unit Foodservice Operations Association (MUFSO). Silver Plate Award for Outstanding Operator in the foodservice industry from the International Foodservice Manufacturers Association (IFMA). Excellence In Production Operations Management and Leadership (POMS) from the Productions and Operations. Grandfather of the year from his three grandchildren, Jullian, Margot and Tristan. Lee and his wife Priscilla live in Orlando Florida. Episode 194

Today’s guests on Fire and Adjust is Lee Cockerell, an Army Veteran and former Executive Vice President of Walt Disney World Resorts. Lee is also a bestselling Author of The Customer Rules: The 39 Essential Rules for Delivering Sensational Service, Creating Magic: 10 Common Sense Leadership Strategies from a life at Disney and his newest […] The post 67 – Lee Cockerell: Army Veteran, Former Executive VP of Walt Disney World Resorts, Author and Mentor appeared first on Fire And Adjust with Ron Fugle.

On this episode you'll find my 5 steps on how senior pastors and high level church leaders can leverage the people of the church toward one focus to make the most impact in the communities the serve. I also interview Lee Cockerell on this episode. Links and Resources leecockerell.com @leecockerll Creating Magic: 10 Common Sense Leadership Strategies from a Life at Disney by Lee Cockerell The Customer Rules: The 39 Essential Rules for Delivering Sensational Service by Lee Cockerell

In this show you'll find... My work background An interview with Whitney George, the Creative Arts Pastor at Church on the Move in Tulsa, OK Creating an atmosphere for your church services without spending money Marketing for churches Seeds Conference 2014 Resources and Links Made to Stick: Why Some Ideas Survive and Others Die by Chip Heath [Affiliate Link] Creating Magic: 10 Common Sense Leadership Strategies from a Life at Disney by Lee Cockerell [Affiliate Link] The Customer Rules: The 39 Essential Rules for Delivering Sensational Service by Lee Cockerell [Affiliate Link] Seeds Conference Twitter: @WhitneyGeorge

This week our show was recorded onboard the Disney Wonder in front of 200 DIS Unplugged fans. The team talks about future plans, the Podcast Cruise - and special guest Lee Cockerell joins us to talk about his book "Creating Magic: 10 Common Sense Leadership Strategies from a Life at Disney".