Podcasts about microstress effect

This week on The Modern Customer Podcast, Karen Dillon—New York Times bestselling author and former editor of Harvard Business Review—shares insights from her book The Microstress Effect and explores how microstress affects leaders, teams, and customers, while providing actionable strategies to address it. Karen unpacks the impact of these small, everyday stressors and shares practical strategies to reduce their toll. From fostering a customer-centric mindset to creating balance through delegation, boundaries, and self-awareness, she offers actionable insights to empower leaders and transform customer experience. Don't miss this engaging conversation filled with insights to manage stress, inspire teams, and enhance your approach to customer experience. Tune in now! Blake Morgan is a customer experience futurist, keynote speaker, and author of three books on customer experience. Her new book is called The 8 Laws of Customer-Focused Leadership: The New Rules for Building A Business Around Today's Customer.

Rob Cross has dedicated over 20 years to studying the networks and collaborative practices of high-performing organizations. His experience working with over 300 organizations and thousands of leaders has allowed Rob to develop strategies to build effective networks at every career stage. He serves as Senior Vice President of Research at i4cp, he is a professor at Babson College, and co-founder of the Connected Commons. Rob has authored over 50 articles in top business publications and his insights have transformed leadership practices in a hyper-connected world. His work has been featured in places such as Business Week, Fortune, The Financial Times, Time Magazine and the The Wall Street Journal. In today's episode, host Shay Beider speaks with Rob Cross on the micro stress effect and managing connections in the complex world we now live in. The pair discuss the hyperconnectivity we experience in our world today, from our personal to professional lives. Rob shares some of the negative health outcomes that come from an accumulation of small stressors, which he talks about in his book, “The MicroStress Effect”. He also discusses the ongoing Harvard study that looks at longevity and connection, and why he believes it is important to have a few close friends and lean into larger social groups like clubs and in addition to family and friends.    Transcripts for this episode are available at: https://www.integrativetouch.org/conversations-on-healing    Show Notes: Read Rob's book: “Beyond Collaboration Overload” here Check out the “MicroStress Effect” book Learn more about i4cp Try The Microstress Effect app on google play or Apple Podcasts   This podcast was created by Integrative Touch (InTouch), which is changing healthcare through human connectivity. A leader in the field of integrative medicine, InTouch exists to alleviate pain and isolation for anyone affected by illness, disability or trauma. This includes kids and adults with cancers, genetic conditions, autism, cerebral palsy, traumatic stress, and other serious health issues. The founder, Shay Beider, pioneered a new therapy called Integrative Touch™Therapy that supports healing from trauma and serious illness. The organization provides proven integrative medicine therapies, education and support that fill critical healthcare gaps. Their success is driven by deep compassion, community and integrity.  Each year, InTouch reaches thousands of people at the Integrative Touch Healing Center, both in person and through Telehealth. Thanks to the incredible support of volunteers and contributors, InTouch created a unique scholarship model called Heal it Forward that brings services to people in need at little or no cost to them. To learn more or donate to Heal it Forward, please visit IntegrativeTouch.org  

In this episode of The Brainy Business podcast, Melina Palmer engages in an enlightening conversation with Hugh Massie, the executive chairman and founder of DNA Behavior. Hugh's journey into human behavior began during his tenure as a tax specialist at Arthur Anderson, where he honed his ability to tailor advice to clients based on their behavior. This experience led him to establish a wealth management family office business, where he recognized the crucial importance of understanding individual behaviors, particularly in relation to money.  Throughout the episode, Hugh emphasizes the critical need for psychological safety in business environments and shares personal experiences that underscore the impact of creating a safe space for open communication among team members, clients, and employees. His expertise in utilizing technology to understand and interact with individuals more effectively, improving communication, talent matching, and overall employee and client experience, makes this episode a must-listen for business leaders and managers focused on enhancing team collaboration and performance. In this episode: Understand the significance of psychological safety for fostering a supportive and productive work environment. Master effective communication strategies to enhance team collaboration and performance. Explore the potential of leveraging technology to optimize team productivity and efficiency. Gain insights into human behavior in leadership to improve decision-making and team management. Learn how open communication builds trust and strengthens team dynamics for enhanced performance. Show Notes: 00:00:00 - Introduction Melina introduces Hugh Massie, the founder of DNA Behavior, and shares his background in behavioral solutions architecture and the importance of understanding human behavior. 00:03:54 - Hugh's Background and Work Hugh shares his background as a CPA and his transition into understanding human behavior through his experiences in the workplace and working with clients in a family wealth management business. 00:12:57 - Cost of Miscommunication Melina discusses the significant cost of miscommunication in the workplace, including the 17 hours per person per week spent clarifying previous messages and the high percentage of misunderstood emails. 00:15:10 - Psychological Safety in Business Hugh delves into the concept of psychological safety, using the example of Boeing's management pressure for financial results leading to the dismissal of employees who raised concerns about the design of the 737 MAX, highlighting the importance of creating a safe environment for open communication. 00:16:28 - Cultural Issues in Organizations Hugh discusses the cultural issues at Boeing and Arthur Anderson, emphasizing the importance of psychological safety in a business environment. He highlights the need for team members to feel free to express themselves and share information. 00:18:28 - Support and Responsibility Hugh emphasizes the importance of supporting team members and taking responsibility as a leader. He discusses the need for leaders to have their team's back and to take ownership of decisions. He also addresses the importance of managing emotions and showing up with the right energy. 00:21:39 - Trust and Autonomy Melina shares a personal story about trust and autonomy in her previous workplace, emphasizing the importance of having a leader who supports their team's decisions. She highlights the impact of a leader's trust and support on the team's ability to have open conversations. 00:26:15 - Psychological Safety in Business Hugh discusses the significance of psychological safety in the workplace, particularly in financial services firms. He explains how leaders' willingness to share their DNA discovery profile assessment with their team members can impact the organization's success. 00:31:32 - Technology and Communication Melina and Hugh discuss the use of technology to customize communication based on individual styles. They highlight the benefits of using technology to communicate thoughtfully and effectively, catering to the recipient's preferences and emotional intelligence. 00:32:31 - Understanding the Core of Human Behavior Hugh explains that a person's natural hardwired behavior is 85% determined by age three and 95% by age seven. This core behavior influences how people react under pressure and their comfort in different environments. 00:35:19 - Depth and Accuracy of the Model Hugh discusses the forced choice scoring model used in their system, which measures 4000 psychometric metrics to provide a deeper understanding of an individual's behavior. The model goes beyond traditional assessments like Myers Briggs and disc profiles. 00:37:54 - Application across Different Industries The system is utilized not only within internal teams but also with clients in various industries, including wealth management and other businesses requiring ongoing engagement and relationships. The focus is on understanding and communicating with individuals in a way that aligns with their natural behavior. 00:41:36 - The Platinum Rule of Communication The conversation delves into the importance of adapting communication to the individual on the other side, known as the "platinum rule." Understanding and accommodating the preferences of others leads to better relationships and interactions. 00:46:42 - Trust and Psychological Safety The discussion emphasizes the significance of trust and psychological safety in relationships, both professional and personal. The importance of responsiveness, respect, and adaptability in building and maintaining trust is highlighted. 00:48:01 - Understanding Human Behavior and Differences The conversation starts with the importance of understanding human behavior and dealing with differences among people in the workplace. It emphasizes the need for leaders to communicate effectively with everyone and align their strengths. 00:49:45 - Technology for Effective Communication The discussion highlights the role of technology, specifically gene AI, in enabling real-time communication and interaction among team members. It emphasizes the importance of using technology to tailor messages to individual preferences for better engagement. 00:50:37 - Leveraging Technology for Efficiency The conversation delves into how technology, when used thoughtfully, can save time and effort by automating communication processes. It emphasizes the value of investing upfront in technology to yield significant long-term benefits. 00:53:20 -  Conclusion Melina's top insights from the conversation. What stuck with you while listening to the episode? What are you going to try? Come share it with Melina on social media -- you'll find her as @thebrainybiz everywhere and as Melina Palmer on LinkedIn. Thanks for listening. Don't forget to subscribe on Apple Podcasts or Android. If you like what you heard, please leave a review on iTunes and share what you liked about the show.  I hope you love everything recommended via The Brainy Business! Everything was independently reviewed and selected by me, Melina Palmer. So you know, as an Amazon Associate I earn from qualifying purchases. That means if you decide to shop from the links on this page (via Amazon or others), The Brainy Business may collect a share of sales or other compensation. Let's connect: Melina@TheBrainyBusiness.com The Brainy Business® on Facebook The Brainy Business on Twitter The Brainy Business on Instagram The Brainy Business on LinkedIn Melina on LinkedIn The Brainy Business on Youtube Connect with Hugh: DNABehavior.com  LinkedIn  X Learn and Support The Brainy Business: Check out and get your copies of Melina's Books.  Get the Books Mentioned on (or related to) this Episode: Tune In, by Nuala Walsh Leadership Behavior DNA, by Lee Ellis and Hugh Massie The Speed of Trust, by Stephen MR Covey What Your Employees Need and Can't Tell You, by Melina Palmer The Microstress Effect, by Rob Cross and Karen Dillon Top Recommended Next Episode: Nuala Walsh Interview (ep 386) Already Heard That One? Try These:  Yves Bourdeaux Interview (ep 375) Vulnerability Loops (ep 229) The Speed of Trust (ep 148) The Microstress Effect (ep 287) The Friction Project (ep 385) Other Important Links:  Brainy Bites - Melina's LinkedIn Newsletter

Life be lifing! This week Skye and Amanda read The Microstress Effect by Rob Cross and discuss how when it comes to stress, the small things can add up and have a big impact. Listen in to here the ladies break down the 14 microstreses that can get in the way of our physical and mental well-being. Don't underestimate the small annoyances of everyday life! Books mentioned in this week's episode: The Microstress Effect: How Little Things Pile Up and Create Big Problems- and What to Do About ItLong Story Short Hotline: (646) 543-6232Follow us online:Instagram: @LongStoryShortPod Twitter: @LSSpodcastFacebook: @LongStoryShortPodEmail: info.longstoryshortpod@gmail.com

In this episode we discuss the book The Microstress Effect by Rob Cross and Karen Dillo. The Microstress Effect argues that the small, seemingly insignificant stressors that we experience in our daily lives can have a cumulatively negative impact on our health, well-being, and productivity. These "microstressors" can come from a variety of sources, including our work, our relationships, our finances, and our health. If you're struggling with Microstressors in your relationships and you'd like help with this or any other topic, feel free to reach out to me. You can email me at angie@contactangieday.com or you can easily drop me a Voicemail here:  https://www.speakpipe.com/TheLoveConnectionPodcast

Microstresses are small, almost unnoticeable stresses that can build up and keep us from our best selves. So, how can you find your microstressors and remove them? In this episode, Rob Cross answers this question and more. What You'll Learn: 1. Your mind may not register microstress, but your body does. 2. How building a diverse community around you will make you more resilient to stress. 3. How to stop persisting through the system and start shaping it. 4. Creating better (and diverse) relationships by removing microstressors. 5. How to watch for microstresses and what to do about them. 6. How to stop the cycle of passing stress on. Who is Rob? For over 20 years, Rob Cross has studied the underlying networks of effective organizations and the collaborative practices of high performers. Having worked with over 300 organizations he's reached thousands of leaders from the frontline to the C-suite. He's currently a senior Vice President of Research at Institute for Corporate Productivity. He is the Edward A. Madden professor of Global Leadership at Babson College in Wellesley, Massachusetts. Rob is also the co-founder and research director of the Connected Commons, a consortium of over 150 leading organizations, accelerating network research and practice. He has written over 50 articles for Harvard Business Review, Sloan Management Review, California Management Review Academy, and Management Executive and Organizational Dynamics. His work has also been repeatedly featured in high profile publications like Business Week, Fortune, the Financial Times, Time Magazine, the Wall Street Journal, and Fast Company. And if that wasn't enough, a couple of recent developments, The Microstress Effect has been recognized as an award-winning book by Thinkers 50 and as one of Harvard Business Review's Big Ideas for 2023. Mentions: The Microstress Effect: How Little Things Pile Up and Create Big Problems--and What to Do about It https://www.amazon.ca/Microstress-Effect-Little-Things-Problems-ebook/dp/B0B5YDDR7F  https://www.robcross.org/  Follow Rob: LinkedIn: https://www.linkedin.com/in/crossrob/  More of Do Good to Lead Well: Website: https://craigdowden.com/ LinkedIn: https://www.linkedin.com/in/craigdowden/ --- Send in a voice message: https://podcasters.spotify.com/pod/show/craig-dowden/message

In this episode, Rob Cross, professor of global leadership, Babson College, cofounder and director of the Connected Commons, and author of Beyond Collaboration Overload and The Microstress Effect, discusses how the micro stresses we experience every day are impacting our work, relationships and ability to live well. Learn what high performers are doing differently to manage microstress.     

Ever find yourself drowning in a sea of endless responsibilities?Are you tired of feeling overwhelmed and in need of some practical solutions?Perhaps you need to address the microstress in your life.Microstresses are the small moments of stress that have insidiously infiltrated both our work and personal lives with invisible but devastating effects. These seemingly harmless everyday occurrences can zap our energy levels and impact our performance.Our guest today is Karen Dillon, an expert in dealing with microstress.A former Editor of Harvard Business Review magazine, Karen is the co-author of the bestselling book The Microstress Effect: How Little Things Pile Up and Create Big Problems - and What to Do about It.In this podcast, Karen shares practical tips on how to limit the microstress in our lives, including shedding light on:What counts as microstress and how it might be impacting you day-to-dayWhy most moments of microstress come from interactions with someone elseWhy negative interactions have up to 5 times the impact of positive interactions How to deal with a boss or colleague who is regularly creating moments of microstressHow to build resilience against microstress in our lives We hope you enjoy the conversation and are able to put the tips into practice. Show Notes:Find Karen's book The Microstress Effect on Amazon.Rob Cross (Karen's Co-Author) has a range of resources on robcross.orgLearn more about the Microstress Effect App on Google Play or in the Apple App Store.

In this episode of The Brainy Business podcast, host Melina Palmer is joined by Dr. Tessa West, a renowned expert in social psychology and communication. They dive deep into the topic of workplace jerks, exploring the different types of jerky behaviors that exist and providing valuable insights on how to address and prevent these behaviors. Throughout the conversation, Melina and Tessa discuss the complexities of workplace dynamics, highlighting the structural issues that enable jerky behaviors to flourish. They emphasize the importance of recognizing these underlying systems and structures, rather than only viewing jerky behaviors as isolated incidents caused by individual bad apples. By understanding the systemic factors that contribute to such behaviors, individuals and organizations can take proactive steps to create a healthier work environment.  Tessa also shares practical tips for individuals to identify red flags during the job interview process and early on in a new job. By being aware of the organizational structures and systems that may contribute to jerky behaviors, individuals can make informed decisions about their long-term job satisfaction. Overall, this episode offers valuable insights and advice for both managers and employees dealing with workplace jerks. It provides a fresh perspective on the topic, emphasizing the importance of addressing structural issues and fostering a healthy work environment to improve overall workplace dynamics. Recognize markers of negative characters in your workplace and their potential effects. Master techniques to dissolve issues arising from uneasy workplace interactions. Appreciate how our use of language subtly influences our perspective and behavior. Identify the link between empathy and successful communication, charting a path for stronger relationships. Understand how stereotypes maneuver personal and team performance and the ways to buffer their influence. Show Notes: 00:00:00 - Introduction, Host Melina Palmer welcomes Dr. Tessa West. Tessa discusses her background as a social psychology professor and her research on uncomfortable social interactions. 00:03:07 - Uncomfortable Social Interactions, Dr. West explains her research focus on uncomfortable social interactions and how she measures discomfort using physiological responses. She discusses the prevalence of discomfort in the workplace and the lack of effective strategies for handling it. 00:06:07 - Freezing and Rationalizing Discomfort, The tendency to freeze and rationalize discomfort in the workplace is discussed. Tessa emphasizes the need to address small discomforts before they accumulate and cause stress-related health issues. She offers tips on handling discomfort without confrontation. 00:08:24 - Cumulative Discomfort and Health, Dr. West explains how cumulative discomfort in the workplace can lead to stress-related health issues. She highlights the importance of addressing small discomforts and offers strategies for managing them effectively. 00:11:42 - Tell Us About Your Dissertation, Tessa briefly discusses her dissertation on interpersonal accuracy and the motivation to be inaccurate when accuracy threatens relationships. She shares an unpublished study on how threat affects individuals' perception of their partner's attractiveness. 00:14:26 - "Introduction and Funny Dissertation Stories", Melina shares a humorous anecdote from a Friends episode and Tessa jokes she could have just cited that instead of doing her dissertation. They discuss the interesting process of doing a dissertation and how it shapes one's work. 00:15:11 - "Types of Jerks at Work", Tessa breaks down the different types of jerks at work featured in her book, starting with the "kiss up kick downer" who impresses the boss but treats colleagues poorly. She also discusses the "credit stealer," "bulldozer," "free rider," "micromanager," "neglectful boss," and the more manipulative "gaslighter." 00:19:10 - "Micromanagers and Neglectful Bosses", Tessa delves deeper into the micromanager, who tends to have control issues and struggles with balancing their old job and new management role. She also discusses the neglectful boss, who oscillates between micromanagement and neglect, causing stress and instability. 00:20:56 - "Gaslighters at Work", Tessa explains the manipulative tactics of gaslighters, who lie to create a false reality and often have power and status. Gaslighters can make it difficult for their victims to fight back due to their strategic manipulation and the victims' own involvement in potentially unethical actions. 00:28:18 - Understanding the Root of Workplace Problems, Tessa West advises people to look beyond individual "bad apples" and consider the structural issues within their workplace that breed toxic behavior. By examining the systems and incentives that allow these behaviors to occur, individuals can make more informed decisions about their work environment. 00:29:27 - Red Flags to Look for in a New Workplace, Tessa suggests paying attention to red flags during the interview process or when starting a new job. She recommends looking for signs of a workplace that values certain behaviors, such as promotions based on sales rather than training and development. Identifying these red flags can help prevent future toxic behavior. 00:30:47 - Longevity of a Job and Workplace Dynamics, Tessa emphasizes the importance of considering the longevity of a job and how workplace dynamics can change over time. Just because a workplace seems great initially doesn't mean it will remain that way. A few bad hires or a workplace that fosters toxic behavior can quickly turn a positive environment into a negative one. 00:31:43 - Advice for Small Business Owners, Tessa offers advice for small to mid-sized business owners who may feel overworked and stressed, leading to toxic behavior. She suggests that uncertainty is often a trigger for “work jerkery.” By addressing uncertainty and creating a psychologically safe environment, business owners can prevent themselves from micromanaging or neglecting their team. 00:36:12 - Identifying if You're the Jerk at Work, Tessa discusses ways that the listener can determine if they are the “jerk” as well as what to do when you realize you have been a jerk (it happens!) 00:42:10 - Show Notes and Resources, Melina reminds listeners to check the show notes for links to past episodes and books mentioned in the conversation, including Jerks at Work, The Power of Us, How Minds Change, Getting Along, and The Microstress Effect. 00:42:39 - Conclusion, Melina's top insights from the conversation. What stuck with you while listening to the episode? What are you going to try? Come share it with Melina on social media -- you'll find her as @thebrainybiz everywhere and as Melina Palmer on LinkedIn. Thanks for listening. Don't forget to subscribe on Apple Podcasts or Android. If you like what you heard, please leave a review on iTunes and share what you liked about the show.  I hope you love everything recommended via The Brainy Business! Everything was independently reviewed and selected by me, Melina Palmer. So you know, as an Amazon Associate I earn from qualifying purchases. That means if you decide to shop from the links on this page (via Amazon or others), The Brainy Business may collect a share of sales or other compensation. Let's connect: Melina@TheBrainyBusiness.com The Brainy Business® on Facebook The Brainy Business on Twitter The Brainy Business on Instagram The Brainy Business on LinkedIn Melina on LinkedIn The Brainy Business on Youtube Learn and Support The Brainy Business: Check out and get your copies of Melina's Books.  Get the Books Mentioned on (or related to) this Episode: Jerks at Work, by Tessa West The Power of Us, by Dominic Packer and Jay Van Bavel How Minds Change, by David McRaney Getting Along, by Amy Gallo The Microstress Effect, by Rob Cross and Karen Dillon Connect with Tessa:  Follow Tessa on LinkedIn Tessa on Twitter Tessa's website Top Recommended Next Episode: Getting Along, with Amy Gallo (ep 269) Already Heard That One? Try These:  How To Change, with David McRaney (ep 210) A More Just Future, with Dolly Chugh (ep 247) The Power of Us with Dominic Packer (ep 304) Fundamental Attribution Error (ep 268) Reciprocity (ep 238) Unity (ep 216) Vulnerability Loops (ep 229) Focusing Illusion (ep 89) Priming (ep 252) Framing (ep 296) Mixed Signals, with Uri Gneezy (ep 273) Unlocking Employee Motivation with Kurt Nelson (ep 295) Secrets of Incentives and Motivation, with Tim Houlihan (ep 109) Other Important Links:  Brainy Bites - Melina's LinkedIn Newsletter Tessa West's lab

Are you feeling stressed out, but can't point to one specific event that is stressing you out? It's probably not any one thing - it's little things that are piling up, accumulating, and causing you anxiety and stress.Authors Rob Cross and Karen Dillon call this a microstress, and their new book The Microstress Effect: How Little Things Pile Up and Create Big Problems - and What to Do about It - talks all about this. And today, we'll dive deep into this and find out how we can all deal better with these microstressors in our work and in our lives.If you enjoyed this, download the Microstress Effect app in your favorite app store, and get a copy of The Microstress Effect by Karen Dillon and Rob Cross.  ★ Support this podcast ★ This is a public episode. If you'd like to discuss this with other subscribers or get access to bonus episodes, visit happyaf.substack.com/subscribe

In this episode, William is joined by co-author of The Microstress Effect, Rob Cross. Rob is the Edward A. Madden Professor of Global Leadership at Babson College and the cofounder and director of the Connected Commons, a consortium of more than 150 leading organizations. He has studied the underlying networks of relationships within effective organizations and the collaborative practices of high performers for more than twenty years. Working with over 300 organizations and reaching thousands of leaders from the front line to the C-suite, he has identified specific ways to cultivate vibrant, effective networks at all levels of an organization and any career stage. As well as co-authoring "The Microstress Effect", he is also the author of "Beyond Collaboration Overload: How to Work Smarter, Get Ahead, and Restore Your Well-Being". There are so many valuable insights and takeaways from this episode as William and Rob discuss: What microstress means The impact it can have on us both physically and mentally The common categories of microstresses Find out more about the work Rob does here: Rob Cross • Lead Better, Work Better, Live Better Buy the book here: The Microstress Effect: The Microstress Effect: How Little Things Pile Up and Create Big Problems--and What to Do about It: Amazon.co.uk: Cross, Rob, Dillon, Karen: 9781647823979: Books Download the microstress app here: The Microstress Effect - Apps on Google Play

Clayton Christensen, in a 2012 Tedx Talk, while drawing on insights from How Will You Measure Your Life, said, "The way we invest our time and energy and talents (sometimes) causes us to implement a strategy that we wouldn't at all plan to pursue." Now, his co-author on that book, Karen Dillon, has partnered with Rob Cross to write The Microstress Effect: How Little Things Pile Up And Create Big Problems - And What To Do About It, which she views as a sort of companion book to How Will You Measure Your Life. Specifically, while her work with Clay sets forth important frameworks for thinking about the decisions that we make in our lives, including the longer term consequences of our choices, The Microstress Effect helps readers to understand why and how we make those decisions, while also providing concrete tools for living intentionally. There is certainly a hidden but very real toll resulting from the accumulation of small moments of stress in our lives. However, if we recognize these microstresses - those that drain our capacity to manage work and life; those that deplete our emotional reserves; and those that challenge our identities - we can then take deliberate actions to navigate the obstacle course of those stresses, leading to increased resilience and overall happier lives. In this conversation, hosted by Katie Zandbergen, Rob and Karen not only delve into the concept of microstress but also discuss a number of antidotes, including finding purpose, the power of living a multidimensional life, the importance of authentic and diverse connections, and more that can be done to proactively foster resiliency and improve well-being.

Research shows that negative interactions take a significant toll on all of us, carrying as much as five times the impact of positive ones. And yet, most people don't realize how much microstress they're under. As today's guest helps reveal, we're not just affected by the big, obvious stressors, but by the little moments throughout each day rippling beneath the surface. Karen Dillon and her co-author Rob Cross call this an “unrecognized epidemic,” one that's invisible and relentless—in this conversation you'll learn strategies for reducing even just a few microstresses in your life that can have a profound impact. More About Karen: Karen Dillon is an author and former editor at Harvard Business Review magazine and the coauthor of three books with Clayton Christensen, including the New York Times bestseller How Will You Measure Your Life? Today we're talking about her new book, co-authored with Babson College professor Rob Cross, The Microstress Effect: How Little Things Pile Up and Create Big Problems—and What to Do About It.

In this episode, Karen Dillon and Rob Cross, co-authors of "The Microstress Effect," discuss the concept of microstress and how it impacts our daily lives. They define microstress as small moments of stress that are created in everyday interactions with people that we're close to personally and professionally. These moments are so small and happen so quickly that they barely register, but their cumulative effect can be enormous.Rob and Karen categorize microstresses into three buckets:Microstresses that drain your capacity to get things done: These are routine interactions that creep into your day, such as unpredictable behavior from a person in authority or misalignment in a collaborative project.Microstresses that deplete your emotional reserves: These are routine interactions that take a toll on your emotional resources. For example, leaving your house in a hurry in the morning and having curt words with your family, or dealing with colleagues who spray stress all over the place.Microstresses that challenge your identity: These are subtle stresses that pressure you to pursue goals that are out of sync with your sense of self. For example, working for a high-pressure sales organization that pushes you to act in ways that don't align with your values.The hosts emphasize that while these microstresses may seem insignificant on their own, their cumulative effect can be detrimental to our wellbeing. They also note that as we age, we often become narrower versions of ourselves, letting go of activities that once made us who we are. This narrowing of our lives can lead to an increase in microstress.The episode ends with a discussion on potential solutions to managing microstress, emphasizing the importance of being mindful of the interactions that cause stress and looking for opportunities to shift these interactions. Get a copy of The Microstress Effect, and get the app called The Microstress Effect, a great app that is free to download. ★ Support this podcast ★ This is a public episode. If you'd like to discuss this with other subscribers or get access to bonus episodes, visit happyaf.substack.com/subscribe

In this episode we're diving into the world of microstress, guided by the co-author of a newly released book on this topic, Karen Dillon. In this really fascinating chat, we explore her research and findings into microstress and discuss how in-house counsel and lawyers more broadly can navigate these stresses.Karen explains why and how the top 10% of the top performers were able to manage so much more effectively than the rest. We also consider how leaders can help create work cultures to better manage these stresses and that there are no small guestures in leadership.Further information:The Microstress Effect: How Little Things Pile Up and Create Big Problems--and What to Do about It (Book Link)The Hidden Toll of Microstress (HBR)Karen Dillon is a contributing editor to Harvard Business Review and the co-author of three books NYT best-sellers.  She was also the editor and publisher for The American Lawyer in the 1990s. FInd out more about Karen here. Learn more about LOD here. 

Dr. Kurt Nelson is a behavioral scientist and founder of the Lantern Group. His expertise involves helping businesses align incentives and motivation to improve sales, productivity, and employee happiness. With a strong focus on incorporating behavioral science principles into goal-setting and motivation strategies, Kurt offers valuable insights for individuals and organizations seeking to enhance their overall success. During the podcast, Melina and Kurt discuss the Great Resignation, Quiet Quitting, keystone goals, incentives, priming, framing, and so much more. Want to reduce turnover rates in your organization? Kurt explains why this requires a holistic approach that addresses multiple aspects of employee engagement and satisfaction. These might include clear communication of goals and expectations, a strong organizational vision, appropriate incentives, a psychologically safe environment, and acknowledging employee contributions. Implementing these elements effectively within the organization can result in a considerable reduction in turnover rates and a more motivated workforce. He shares a case study of a client company that initially had a 42% turnover rate, which is now under 5%. They achieved this by improving communication and creating a clear vision, which involved offering incentives designed to promote desired behaviors rather than instilling fear. Regular town hall meetings and a national employee meeting facilitated better communication and helped everyone stay informed. Additionally, they worked with managers to enhance their communication skills and foster better relationships with their teams. Learn all about this fascinating example and more in this episode, including: Elevate employee engagement through comprehensive strategies for lasting retention. Manage workload effectively and prioritize tasks to minimize burnout. Infuse meaning, purpose, and creativity into your work culture for a thriving environment. Enhance communication, vision, and incentives to diminish staff turnover. Employ behavioral science techniques for successful goal-setting and motivation. Show Notes: 00:00:00 - Introduction, Dr. Kurt Nelson, co-host of Behavioral Grooves and CEO of the Lantern Group, discusses his expertise in employee incentives and motivation in the workplace. 00:03:35 - Employee Experience, Organizations are refocusing on the employee experience and how they can ensure they are doing right by their employees to increase engagement and motivation. 00:08:34 - Human Complexity, Organizations need to understand that humans are complex and are driven by various factors, such as their external environment, social environment, and managerial challenges at work. Employees want a psychologically safe environment where they feel respected and fulfilled. 00:11:23 - Quiet Quitting, Employees are pushing back against the expectation to give 150% effort every day. Organizations should not expect employees to go above and beyond all the time, but they need to create jobs that allow employees to be creative and bring passion into their work. 00:14:22 - Full Self in Work, Employees who bring their full selves into work find more meaning and purpose in their jobs. Organizations need to make sure they are creating an environment that allows employees to find fulfillment at work. 00:15:58 - The Importance of Frontline Managers, Frontline managers are often promoted for their individual job skills rather than their ability to manage. This can lead to a lack of understanding of how to engage and work with employees, causing turnover and "quiet quitting." 00:18:23 - Case Study: Decreasing Turnover Rates, Working with a company that had a 42% turnover rate, Kurt and his team's focus was on improving communication from executive leadership to employees, setting a clear vision and incentives, and training managers on how to communicate and engage with their team. The result was a decrease in salesforce turnover rate to under 5%. 00:22:23 - Priming and Framing, Changing 12 words in an email to incorporate qualified achievement words increased performance by 15% and decreased the need for escalation by 30%. Framing incentives in a gain or loss context can also impact behavior. Psychological safety is important for employees to feel valued and heard. 00:28:46 - How to Be a Better Organization, Align incentives with desired behaviors, create a psychologically safe environment where employees feel valued and heard, and provide tools for managers and employees to break down goals and understand how to engage and motivate teams. Changing behavior is key to achieving success, and incentives are key to that. 00:30:29 - Summary, To decrease turnover rates and create a better organization, focus on aligning incentives, creating a psychologically safe environment, and providing tools for managers and employees. Changing behavior is key to achieving success. 00:31:03 - Lantern Group's Tools, Dr Kurt Nelson talks about the Lantern Group's tools that help employees set and achieve their goals. He introduces the Brain/Shift Journal, a 13-week guided journal with daily prompts based on behavioral science insights. The journal helps users create keystone goals, break them down into milestones, track progress, and cultivate gratitude. 00:32:46 - Keystone Goals, Keystone goals are those that have a larger-than-life impact, which align with keystone habits. The journal helps users determine the right goal and break it down into milestones. It includes prompts like priming, gratitude, and progress tracking to keep users motivated and on track. 00:35:02 - Conclusion Melina's top insights from the conversation. What stuck with you while listening to the episode? What are you going to try? Come share it with Melina on social media -- you'll find her as @thebrainybiz everywhere and as Melina Palmer on LinkedIn. Thanks for listening. Don't forget to subscribe on Apple Podcasts or Android. If you like what you heard, please leave a review on iTunes and share what you liked about the show.  I hope you love everything recommended via The Brainy Business! Everything was independently reviewed and selected by me, Melina Palmer. So you know, as an Amazon Associate I earn from qualifying purchases. That means if you decide to shop from the links on this page (via Amazon or others), The Brainy Business may collect a share of sales or other compensation. Let's connect: Melina@TheBrainyBusiness.com The Brainy Business® on Facebook The Brainy Business on Twitter The Brainy Business on Instagram The Brainy Business on LinkedIn Melina on LinkedIn The Brainy Business on Youtube Join the BE Thoughtful Revolution – our free behavioral economics community, and keep the conversation going! Learn and Support The Brainy Business: Check out and get your copies of Melina's Books.  Get the Books Mentioned on (or related to) this Episode: Influence, by Robert Cialdini What Your Employees Need and Can't Tell You, by Melina Palmer Mixed Signals, by Uri Gneezy Getting Along, by Amy Gallo Both/And Thinking, by Wendy Smith and Marianne Lewis Connect with Kurt:  Kurt on Twitter Lantern Group's Website Kurt on LinkedIn Top Recommended Next Episode: Secrets of Motivation and Incentives, with Tim Houlihan (ep 109) Already Heard That One? Try These:  Influence, with Robert Cialdini (ep 157) Nudges and Choice Architecture (ep 35) Priming (ep 252) Framing (ep 16) iNcentives: The “N” in NUDGES (ep 272) Mixed Signals, with Uri Gneezy (ep 273) The Human Experience, with John Sills (ep 277) Getting Along, with Amy Gallo (ep 269) Both/And Thinking, with Wendy Smith (ep 261) The Microstress Effect, with Rob Cross (ep 287) I Human, with Tomas Chamorro-Premuzic (ep 267) Cobra Effect (ep 220) Inequity Aversion (ep 224) Avoiding Everyday Disasters at Work, with Gleb Tsipursky (ep 111) Motivation and Incentives at Work, with Kurt Nelson (ep 187) Other Important Links:  Brainy Bites - Melina's LinkedIn Newsletter Smart Behavioral Economics Secrets Every Marketer Needs, with Melina Palmer Using Behavioral Economics to Help Businesses, with Melina Palmer

Rob Cross has studied the underlying network dynamics of effective organizations and the collaborative practices of high performers for more than 20 years. Through research and writing, speaking and consulting, and courses and tools, Rob's network insights are transforming the way people lead, work and live in a hyper-connected world.He is the Edward A. Madden Professor of Global Leadership, Babson College and co-founder and current research director of the Connected Commons, a consortium of over 100 leading organizations accelerating network research and practice.In his latest book, The Microstress Effect, co-authored with Karen Dillon, Rob delves into findings that show that our interactions with other people – even those we care most about – trigger an avalanche of small stresses that snowball to the point where it affects our personal well-being. This is a growing issue as companies move toward smaller teams and greater collaboration across teams. In this episode, he shares:What microstresses are and how they can impact the workplace and collaboration within teams The surprising effects that microstresses have on our health, mental state, and organizations' effectiveness Why managers accidentally create microstresses by encouraging more collaboration … and what we can do about it Some specific tips we can all follow to reduce the negative effects of microstresses _________________________________________________________________________________________Episode Timeline:00:00—Highlight from today's episode00:49—Introducing Rob + The topic of today's episode2:30—If you really know me, you know that...3:21—What is your definition of strategy?3:47—Can you start by defining a microstress to us?5:54—Why do microstresses have such a lasting impact?7:55—Could you break down the different types of microstresses outlined in your book?11:16—What can an individual do to reduce the impact of microstresses?13:12—What do high-performing happy people do differently?14:51—Should we as leaders be looking to create moments of connection in org structure?18:45—Does mission or purpose allow us to coordinate behavior without requiring as much interaction between people?20:27—What do people get wrong about understanding microstresses?21:49—How can people follow you and connect with you to continue learning from you?__________________________________________________________________________________________Additional Resources: Personal page: https://www.robcross.org/Newest Book: https://www.robcross.org/resources/books/the-microstress-effect/Linkedin: https://www.linkedin.com/in/crossrobTwitter: https://twitter.com/RobCrossNetwork

Rob Cross has studied the underlying network dynamics of effective organizations and the collaborative practices of high performers for more than 20 years. Through research and writing, speaking and consulting, and courses and tools, Rob's network insights are transforming the way people lead, work and live in a hyper-connected world.He is the Edward A. Madden Professor of Global Leadership, Babson College and co-founder and current research director of the Connected Commons, a consortium of over 100 leading organizations accelerating network research and practice.In his latest book, The Microstress Effect, co-authored with Karen Dillon, Rob delves into findings that show that our interactions with other people – even those we care most about – trigger an avalanche of small stresses that snowball to the point where it affects our personal well-being. This is a growing issue as companies move toward smaller teams and greater collaboration across teams. In this episode, he shares:What microstresses are and how they can impact the workplace and collaboration within teams The surprising effects that microstresses have on our health, mental state, and organizations' effectiveness Why managers accidentally create microstresses by encouraging more collaboration … and what we can do about it Some specific tips we can all follow to reduce the negative effects of microstresses _________________________________________________________________________________________Episode Timeline:00:00—Highlight from today's episode00:49—Introducing Rob + The topic of today's episode2:30—If you really know me, you know that...3:21—What is your definition of strategy?3:47—Can you start by defining a microstress to us?5:54—Why do microstresses have such a lasting impact?7:55—Could you break down the different types of microstresses outlined in your book?11:16—What can an individual do to reduce the impact of microstresses?13:12—What do high-performing happy people do differently?14:51—Should we as leaders be looking to create moments of connection in org structure?18:45—Does mission or purpose allow us to coordinate behavior without requiring as much interaction between people?20:27—What do people get wrong about understanding microstresses?21:49—How can people follow you and connect with you to continue learning from you?__________________________________________________________________________________________Additional Resources: Personal page: https://www.robcross.org/Newest Book: https://www.robcross.org/resources/books/the-microstress-effect/Linkedin: https://www.linkedin.com/in/crossrobTwitter: https://twitter.com/RobCrossNetwork

11:11 – Microstresses Plaguing Thought Leaders & Thought Leadership Professionals 28:14 – The Biggest Challenges Developing Content for "The Microstress Effect" (Karen's book) 30:48 – How Karen has Managed her Thought Leadership Career Turns 34:32 Recognizing the Microstresses We Can Create for Other People Thought leadership has always been a highly stressful profession, and that stress continues to increase. In a world in which anyone with social media savvy can build a strong online following, the demands on thought leaders to continually communicate compelling expertise have risen sharply. Those demands also have increased for the people who help thought leaders get recognized: marketers, editors and ghostwriters, researchers, event organizers, book and speaker agents, graphic and interactive designers, and more. Bob recently spoke with Karen Dillon, co-author (with Rob Cross) about her new book “The Microstress Effect: How Little Things Pile Up and Create Big Problems – and What to Do About It.” Karen comes to this topic with powerful credentials: She is both an acclaimed thought leader (co-author of three books with the late, legendary Harvard Business School Professor Clayton Christensen) and a top thought leadership professional. She was the editor of Harvard Business Review from 2003 to 2011, and since 2017 has been editorial director at the consultancy BanyanGlobal Family Business Advisors. In this episode of Everything Thought Leadership, Karen explains the microstresses that can overwhelm both thought leaders and thought leadership professionals – and what everyone can do to “de-stress” their lives. You won't want to miss these actionable tips for taking better control of your thought leadership career.

The manner in which we communicate plays an essential role in contributing to or easing microstress. With the proliferation of remote work and numerous communication channels, it is vital to be mindful and intentional in our communication with colleagues and acquaintances. Establishing positive communication norms can alleviate microstress and create a more collaborative and productive work environment. Rob Cross highlighted the need for thoughtful communication in his conversation with Melina Palmer. He shared that teams should establish clear communication norms, such as using bullet points rather than lengthy paragraphs, avoiding unnecessary CC in emails, and refraining from sending messages after a particular time. By adopting such positive communication practices, teams can work towards fostering a supportive workplace culture and minimizing the impact of microstress on all members. Unveil the methods for recognizing and neutralizing everyday workplace microstressors to elevate your work experience. Comprehend the ramifications of toxic relationships on your well-being and establish pathways for transformation. Benefit from Rob Cross's research on the microstress effect and its applications to your personal and professional sphere. Refine your communication skills to address microstress mindfully and cultivate enriching connections. Bring about small alterations that result in remarkable betterment of your holistic well-being. Show Notes: 00:00:00 - Introduction, Host Melina Palmer introduces Dr. Rob Cross, who is the Edward A. Madden Professor of Global Leadership at Babson College and the co-founder and director of the Connected Commons. The episode is about the new book he co-authored with Karen Dillon, The Microstress Effect. 00:03:02 - Background, Rob Cross talks about his background and his work with the Connected Commons, a consortium of over 150 leading organizations that sponsor research into ways of looking at networks and relationships in organizations. 00:06:32 - The Impact of Negative Relationships, Social psychology has shown that the negative interactions we have tend to have 3x to 5x the impact of the positive. Rob Cross shares his thoughts on the best practices for organizations to cultivate relationships that positively impact their employees' wellbeing. 00:08:15 - Resilience and Connections, Resilience is not just about grit and fortitude. It's about how we fall back on others in difficult times. Rob Cross discovered that there are eight predictable things we get from others when we have the connections in our lives. Without these, it's harder to navigate through difficult times. 00:12:23 - Understanding Microstress, Rob Cross shares how he stumbled onto the idea of microstress through his research. He found that there are 14 pretty consistent types of microstress that tend to accumulate around us each day and week at a pace and volume our brains just aren't designed to handle. These microstresses grow behind the scenes in a way that sneaks up on us until they become overwhelming. 00:14:55 - The Impact of Microstress, Rob discusses the impact of microstress on one's life, particularly when they are not aware of it. He talks about how the stress is just beneath the surface of awareness and can be creeping up on us. 00:17:09 - Types of Microstress, Rob explains that microstressors can come from different sources, including emails, instant messaging applications, and team collaborative spaces. He shares that it affects the metabolism differently, and people under this form of stress metabolize their meals differently. 00:22:44 - Cascading Effects of Microstress, Rob shares that microstressors can lead to cascading effects that people don't often think about. For example, a leader or stakeholder that shifts expectations can cause extra work, and employees may have to protect their team and go back into the team to keep engagement high. 00:24:24 - Tips on Dealing with Microstress, Rob suggests a table in the book with the 14 microstressors and categories of people where they come from, and answering three questions around them. He advises people to think about which stressors have become systemic in their lives and what stress they are creating for others. Rob also mentions the importance of finding groups outside of one's profession that they can be an authentic part of. 00:27:15 - Avoiding Getting into the Minutiae, Rob suggests focusing on getting out of the minutiae by finding groups outside one's profession that one can be an authentic part of. He shares that people who are happiest in this work typically have at least two or three groups outside their profession. 00:28:27 - The Impact of Traumatic Events, When experiencing a traumatic health diagnosis or event, people often reflect on what previously seemed important and realize it was insignificant. Those who maintain dimensionality in their life are better equipped to handle such events. Reflecting on interactions and adapting them can have a significant impact on how one feels day-to-day. 00:30:24 - The Impact of Communication on Stress, Poor communication habits, such as overdramatizing gossip or sending excessive emails, can lead to unnecessary stress and negative work interactions. Thoughtful and intentional communication, such as establishing positive norms and reducing unnecessary communication, can help reduce microstressors. 00:34:06 - Decreasing Collaboration Overload, Collaboration overload, where the amount of collaboration outweighs the increase in work, is a significant source of microstressors. By creating positive norms, such as bullet points instead of long paragraphs, or agreeing on a set number of emails per day, the collaborative footprint of work can be reduced. 00:37:36 - The Impact of Small Communication Habits, Small communication habits, such as sending vague or poorly-worded emails or leaving a negative aftertaste in interactions, can accumulate and have a significant impact on work stress levels. Thoughtful interactions, such as being intentional with emails or setting clear expectations for team collaborations, can help reduce microstressors. 00:41:20 - The Impact of Trust and Expectations, Lack of trust and unclear expectations can lead to stress when working on collaborative projects. People often work harder to compensate for small misses from team members, perpetuating the cycle of stress. Setting clear expectations and building trust can help reduce microstressors in collaborative work environments. 00:42:12 - Drains to Capacity, The 14 microstressors that affect our ability to get work done can be categorized as drains to capacity that hit us emotionally (such as worry or concern for people we care about), or value disconnects, where we slowly feel interactions moving us away from who we set out to be. 00:43:28 - Counterfactual Thinking, Dwelling on what had happened or what might happen in the future can be a big contributor to microstress. This can be interactions abroad where we are trying to protect our team, family, or friends. It can also be a conflictual conversation that needs to happen, which can cause disproportionate stress. 00:45:23 - Specific Ways to Manage Conflictual Conversations, Conflictual conversations can be cathartic and good for people if we keep things data-driven and do specific things. We tend to think a lot about it before, during, and after the interaction, and this can cause stress. There are specific ways to handle conflictual conversations that can reduce stress. 00:47:10 - Importance of Small Stuff, Small stressors in our lives and those of people around us can cause massive amounts of stress that are totally unnecessary. Often, we don't realize the impact that our actions are having on others. The book, The Microstress Effect, provides charts and mockups of questions to ask and ways to work through microstress to have an impact on our lives and those around us. 00:49:31 - Closing Thoughts, Melina's top insights from the conversation, and items for you to consider as you implement what you learn. What stuck with you while listening to the episode? What are you going to try? Come share it with Melina on social media -- you'll find her as @thebrainybiz everywhere and as Melina Palmer on LinkedIn. Thanks for listening. Don't forget to subscribe on Apple Podcasts or Android. If you like what you heard, please leave a review on iTunes and share what you liked about the show.  I hope you love everything recommended via The Brainy Business! Everything was independently reviewed and selected by me, Melina Palmer. So you know, as an Amazon Associate I earn from qualifying purchases. That means if you decide to shop from the links on this page (via Amazon or others), The Brainy Business may collect a share of sales or other compensation. Let's connect: Melina@TheBrainyBusiness.com The Brainy Business® on Facebook The Brainy Business on Twitter The Brainy Business on Instagram The Brainy Business on LinkedIn Melina on LinkedIn The Brainy Business on Youtube Join the BE Thoughtful Revolution – our free behavioral economics community, and keep the conversation going! Learn and Support The Brainy Business: Check out and get your copies of Melina's Books.   Get the Books Mentioned on (or related to) this Episode: The Microstress Effect, by Rob Cross and Karen Dillon The Fun Habit, by Mike Rucker Happier Hour, by Cassie Holmes Getting Along, by Amy Gallo  What Your Employees Need and Can't Tell You, by Melina Palmer   Connect with Rob:  Rob on Twitter Rob on LinkedIn Rob's Website Top Recommended Next Episode: Counterfactual Thinking (ep 286) Already Heard That One? Try These:   The Fun Habit, with Mike Rucker (ep 251) Happier Hour, with Cassie Holmes (ep 257) Negativity Bias (ep 223) Find Your Purpose, with Gina Bianchini (ep 263) The Importance of Connection, with Nick Epley (ep 265) Framing (ep 16) IKEA Effect (ep 112) Prefactual Thinking (ep 232) The Speed and Economics of Trust, with Stephen M.R. Covey (ep 148) Reciprocity (ep 238) Getting Along, with Amy Gallo (ep 269) Other Important Links:  Brainy Bites - Melina's LinkedIn Newsletter

Big Self Show hosts, Chad and Shelley get together to explore their takeaways from Chad's conversation with Rob Cross and Karen Dillon and their new book, The Microstress Effect. Shelley emphasizes the important role that our own personality plays in creating the ongoing conditions of our stress. She opens up about a couple of ways her own personality has dictated the terms of her ongoing stress patterns.Time Stamps:1:18--Most of the stress we experience is psychologically based3:04--Shelley describes two addictive patterns in her own personality's operating system5:36--Can we always disrupt what our personality patterns are doing when we're surrounded by the conditions of our culture? Show Notes:The Microstress Effect: How Little Things Pile Up and Create Big Problems -- and What To Do About ItReady to learn how to improve your team's communication, trust, leadership, or overall performance? We are booking workshops for Q2 and Q3 as we speak. We offer two-hour, half-day, and full-day training. Your team will come away with tools to improve performance immediately, as well as how to implement cultural changes you want to embody. Reach out and book a discovery call with Chad and let's have a conversation about what your team or organization needs and we can get you scheduled now. Want to learn more about the role stress plays in your life, and discover your blueprint for how to handle it based on your Enneagram type and subtype? Order a copy of Chad's book Shock Point or order an ebook here.Leave us a review and subscribe on Apple iTunes or Subscribe on SpotifyFind us at bigselfschool.comJoin us on LinkedIn

https://www.karendillon.net/

C.S. Lewis once said, “Good and evil increase at compound interest. That's why the little decisions we make every day are of infinite importance. the smallest good act today is the capture of a strategic point from which, a few months later, you may go on to victories you never dreamed of” This quote came to mind as I pondered today's book. Just as the good things we do compound over time, so too do the not-so-good things, it was jinn Dryden who wrote first we make our habits then our habits make us. This is the case for the daily stresses we tolerate, our guest calls these microstresses. “Microstress: tiny moments of stress triggered by people in our personal and professional lives; stresses so routine that we barely register them but whose cumulative toll is debilitating.” In its annual State of the Workplace survey, Gallup concluded that only 33 per cent of those surveyed were“thriving” in their well-being, with 44 per cent of employees reporting experiencing “a lot” of stress in a typical workday—a record high.1 But little recognised or adequately studied is the toll of this new form of stress. The toll is so subtle that we barely register it, but the cumulative effect can derail even high performers, both personally and professionally. We welcome the author of "The Microstress Effect" Karen Dillon

Welcome to Season 5 of the Big Self Show, episode 122!We kick off this season with an exploration from a brand new release, The Microstress Effect, by Rob Cross and Karen Dillon. Conventional wisdom for coping with stress has often focused on finding ways to "steel" yourself to endure, through such practices as mindfulness and meditation. And recent research has highlighted the importance of relationships to our physical and mental well-being. We have probably heard that loneliness has been linked to cardiovascular disease, depression, anxiety and numerous other ailments. This is all important data, but hugely important in the scope of the work is to figure out what to do about and how to make life better here and now.Finding ways to identify and remove negative interactions can make a significant difference in your life. And that's what our conversation was all about.Time Stamps:3:56--Microstress defined5:50--An accumulation until the question, "How did I get here?"6:40--The 14 micro stresses10:30--Are we more stressed or less stressed since the pandemic?12:20--The conundrum of being so incredibly stressed and yet we also have so much more control over what we do with our time16:38--How leaders can inadvertently cause stress in their teams19:07--What we can learn from the ten percenters25:15--How mindfulness and yoga can help, but sometimes just to increase your capacity to managing your internal grit26:10--How connections are vital in building resilience27:45--The single takeaway our audience must getShow Notes:The Microstress Effect: How Little Things Pile Up and Create Big Problems -- and What To Do About ItBe sure and grab yourself a copy of Chad's groundbreaking book on stress, Shock Point: The Enneagram in Burnout and StressLeave us a review and subscribe on Apple iTunes or Subscribe on SpotifyFind us at bigselfschool.comJoin us on LinkedIn

Bill Horan talks with Rob Cross and Karen Dillon, authors of THE MICROSTRESS EFFECT. Rob and Karen will discuss what microstress is, how microstress is stealing our lives, why we can't eliminate microstress but we can reduce its volume and how microstress can actually add 104 calories to each meal which equals an additional 11 pounds per year.

At the end of the day, have you ever felt exhausted and stressed, even though you can't think of a good reason why? Turns out, there's a cause after all—microstresses, small moments and interactions that fly under the radar of our fight-or-flight response, but which affect our body just as regular stress does.  Rob Cross and Karen Dillon conducted myriad interviews for their new book, The Microstress Effect, and found that “the stress we create inevitably boomerangs back on us in a different form, and so the less you create, the less you have coming back,” according to Cross. Now, Cross, Dillon and Brilliant Thoughts host Tristan Ahumada discuss how relationships affect your well-being, moments in which Cross and Dillon have taken action to push back against microstresses in their own lives and how we can build resilience and emotional reserves to deal with microstresses in our day-to-day life. ---- Mentioned: “The Secret to Building Resilience” “Harvard Study of Adult Development” Rob Cross and Karen Dillon are authors of THE MICROSTRESS EFFECT: How Little Things Pile Up and Create Big Problems—and What to Do about It.See omnystudio.com/listener for privacy information.

At the end of the day, have you ever felt exhausted and stressed, even though you can't think of a good reason why? Turns out, there's a cause after all—microstresses, small moments and interactions that fly under the radar of our fight-or-flight response, but which affect our body just as regular stress does.  Rob Cross and Karen Dillon conducted myriad interviews for their new book, The Microstress Effect, and found that “the stress we create inevitably boomerangs back on us in a different form, and so the less you create, the less you have coming back,” according to Cross. Now, Cross, Dillon and Brilliant Thoughts host Tristan Ahumada discuss how relationships affect your well-being, moments in which Cross and Dillon have taken action to push back against microstresses in their own lives and how we can build resilience and emotional reserves to deal with microstresses in our day-to-day life. ---- Mentioned: “The Secret to Building Resilience” “Harvard Study of Adult Development” Rob Cross and Karen Dillon are authors of THE MICROSTRESS EFFECT: How Little Things Pile Up and Create Big Problems—and What to Do about It.See omnystudio.com/listener for privacy information.

At the end of the day, have you ever felt exhausted and stressed, even though you can't think of a good reason why? Turns out, there's a cause after all—microstresses, small moments and interactions that fly under the radar of our fight-or-flight response, but which affect our body just as regular stress does.  Rob Cross and Karen Dillon conducted myriad interviews for their new book, The Microstress Effect, and found that “the stress we create inevitably boomerangs back on us in a different form, and so the less you create, the less you have coming back,” according to Cross. Now, Cross, Dillon and Brilliant Thoughts host Tristan Ahumada discuss how relationships affect your well-being, moments in which Cross and Dillon have taken action to push back against microstresses in their own lives and how we can build resilience and emotional reserves to deal with microstresses in our day-to-day life. ---- Mentioned: “The Secret to Building Resilience” “Harvard Study of Adult Development” Rob Cross and Karen Dillon are authors of THE MICROSTRESS EFFECT: How Little Things Pile Up and Create Big Problems—and What to Do about It.See omnystudio.com/listener for privacy information.

We sit down with Karen Dillon, author of The Microstress Effect, to discuss being exposed to second-hand and social stress, finding fulfillment in your life, and taking time for yourself.

One of my favorite authors is Clay Christensen, who has written books like The Innovator's Dilemma, Competing Against Luck, and How Will You Measure Your Life?. One thing several of his books have in common is a coauthor by the name of Karen Dillon. She's now cowritten another new book, this time with Rob Cross, […] The post 471: The Microstress Effect with Karen Dillon first appeared on Read to Lead Podcast.

What is a micro stress and how are they impacting you personally and professionally? What can you do to reduce micro stress in your organization and in your personal life?My guest on this episode Is Rob Cross and Karen Dillon, co-Authors of “The Microstress Effect: How Little Things Pile Up and Create Big Problems—and What to Do about It”During our conversation, Rob, Karen, and I discuss:What a micro stress is and how it is impacting us in our everyday livesHow microstress is draining our capacity, depleting our emotions, and challenging our identityWhy negative interactions have 3 to 5 times the impact of positive interactionsHow to build resilience against microstress in our livesHow managers can reduce microstress on their teams and why it will improve performanceConnecting with Rob & Karen:Rob Cross on LinkedInKaren Dillon on LinkedInConsortium Web Site: Connected CommonsPersonal Web Site: Rob CrossNew Book: The MicroStress EffectThe Microstess Effect App (Apple or Google)

A “microstress,” as defined by Rob Cross and Karen Dillon in their new book of the same name, is a small amount pressure from our everyday interactions that is hardly perceived in the moment. But when many microstesses pile up, they become debilitating.Cross, the Edward A. Madden Professor of Global Leadership at Babson College in Wellesley, Mass., has studied the underlying networks of effective organizations and the collaborative practices of high performers for more than 20 years. Dillon is a former editor of Harvard Business Review and the author of such books as How Will You Measure Your Life? and Competing Against Luck.Together with Martin Reeves, Chairman of BCG Henderson Institute, they discuss the microstresses that drain capacity, deplete emotional reserves, and challenge identity. Although these pressures are impossible to eliminate, there are strategies—building resilience, leading a healthy life, and finding purpose—that can mitigate the impact, enabling people to reshape their interpersonal interactions and live more satisfied lives.Company leaders, the authors argue, should also be aware of microstress triggers hiding in plain sight: the burdens levied by our agile, collaborative way of working that can have damaging ripple effects.Key topics discussed:01:11 | The gravity of microstress07:29 | Types of microstress12:26 | Solutions to microstress19:04 | Microstress in organizations25:35 | Positive aspects of microstress29:14 | Where to start with countering microstressAbout the BCG Henderson InstituteThe BCG Henderson Institute is the Boston Consulting Group's think tank, dedicated to exploring and developing valuable new insights from business, technology, economics, and science by embracing the powerful technology of ideas. The Institute engages leaders in provocative discussion and experimentation to expand the boundaries of business theory and practice and to translate innovative ideas from within and beyond business. For more ideas and inspiration, sign up to receive BHI INSIGHTS, our monthly newsletter, and follow us on LinkedIn and Twitter.This podcast uses the following third-party services for analysis: Chartable - https://chartable.com/privacy

Join NYT bestselling author Karen Dillon as she demystifies a powerful force in our everyday lives that can be challenging to name, yet it's something we all experience: microstress. Karen speaks about the hidden epidemic of small moments of anxiety that infiltrate both our work and personal lives, and outlines what you can do to fight back. • Manage Your Time Like a Pro: 7 Tips for Doing What Matters Most - Hard-working professionals should be spending more time on their long-term goals. We can help. http://pages.franklincovey.com/manage-your-time-like-a-pro-7-tips-doing-what-matters-most-p.html • Subscribe to the FranklinCovey On Leadership email newsletter and receive weekly videos, tools, articles, and podcasts to help you become a better leader. ow.ly/tH5E30kAxfj

Are you struggling to build a team and define a culture in your organization – in today's remote work environment? That's what my friend Kevin Eikenberry is discussing in this episode.  Kevin is the Chief Potential Officer of The Kevin Eikenberry Group. He is recognized as one of the World's Top 30 Leadership Professionals.  Today Kevin shares his 30 years of experience and insights about building remote teams that work for all team members.  He also talks about his latest book The Long-Distance Team that focuses on Designing Your Team for Everyone's Success. During our call, Kevin explains the 3C model which includes Communication, Collaboration, and Cohesion.  This model supports the connection of team design and culture in any organization by integrating all three of those factors. I'm sure this discussion with Kevin will provide you with tips and insights you can use to build and strengthen your own team.  “The world of work is continuing to change and at least some people are going to be working remotely.  We need to consider how our teams are designed and what our culture should look like.” – Kevin Eikenberry Today on the Tech Leader Talk podcast: - What it means to “Pilot” your organization - The connection between Team and Culture - Understanding the 3C model - Communication, Collaboration, Cohesion - How to determine the “right culture” for your organization in a world that's changing - Asynchronous collaboration strategies for your team Resources: Kevin's Book: The Long-Distance Team:  https://longdistanceteambook.com/ Kevin's Podcast: The Remarkable Leadership Podcast:  https://remarkablepodcast.com/ Culture is the Way by Matt Mayberry:  https://www.amazon.com/Culture-Way-Leaders-Organization-Excellence/dp/1119913659 The Microstress Effect by Rob Cross & Karen Dillon:  https://www.amazon.com/Microstress-Effect-Little-Things-Problems/dp/1647823978 Connect with Kevin Eikenberry: LinkedIn:  https://www.linkedin.com/in/kevineikenberry/ Website:  https://kevineikenberry.com Thanks for listening! Be sure to get your free copy of Steve's latest book, Cracking the Patent Code, and discover his proven system for identifying and protecting your most valuable inventions. Get the book at https://stevesponseller.com/book.