Podcast appearances and mentions of dolly chugh

What's the image you present to the world? And do you see yourself the same way? This hour, TED speakers add new dimensions to the idea of self perception. Guests include portrait photographer David Suh, social psychologist Dolly Chugh, journalist Elise Hu and science writer Anil Ananthaswamy.TED Radio Hour+ subscribers now get access to bonus episodes, with more ideas from TED speakers and a behind the scenes look with our producers. A Plus subscription also lets you listen to regular episodes (like this one!) without sponsors. Sign-up at: plus.npr.org/tedLearn more about sponsor message choices: podcastchoices.com/adchoicesNPR Privacy Policy

How does race impact polyamorous experiences? Do existing polyamorous discourses erase people from minority ethnic backgrounds? Is being 'out' as non-monog overrated? How can we all grow to be more inclusive of experiences that we don't immediately identify with? We're joined by founder of Polyamorous While Asian, Michelle Hy, to discuss race, polyamory and politics. We discuss being Asian and non-monog, unhelpful and hurtful stereotypes that can come with this and how Michelle manages this when it arises. We also deep dive into how identities and relationships are ruled by political policy and how to wade through it all to be unapologetically your authentic self. We thank Michelle for her vulnerability and openness during today's episode. You can find Michelle on Instagram and at her website. Check out Dolly Chugh's 'The Person You Mean To Be', the book Siobhan talked about in the intro. You can follow us on socials, @poly_podcast on Instagram, Tik Tok,YouTube and Threads. Find us at our website, thepoly-podcast.com. Get in touch with us at our email address, podcastthepoly@gmail.com.

Order a copy of my book, "Passion Struck: Twelve Powerful Principles to Unlock Your Purpose and Ignite Your Most Intentional Life," today! This book, a 2024 must-read chosen by the Next Big Idea Club, has garnered multiple accolades, including the Business Minds Best Book Award, the Eric Hoffer Award, and the Non-Fiction Book Awards Gold Medal. Don't miss out on the opportunity to transform your life with these powerful principles!In this episode of Passion Struck, host John R. Miles interviews Professor Alex Edmans on the importance of critical thinking in a post-truth world. Edmans discusses biases such as confirmation bias and black-and-white thinking that affect how people interpret information. He highlights examples like the Brexit referendum and the narrative fallacy to illustrate how misinformation can influence decision-making. The episode emphasizes the need to scrutinize information, disentangle correlation from causation, and consider different perspectives to make informed decisions in a world filled with misinformation.Full show notes and resources can be found here: https://passionstruck.com/alex-edmans-critical-thinking-a-post-truth-world/In this episode, you will learn:Post-truth world: Misinformation is prevalent and people tend to believe what aligns with their biases and identity, rather than facts.Data interpretation: Data can be manipulated to support a particular narrative, leading to misleading conclusions.Narrative fallacy: Creating a cause-effect explanation where none exists, often seen in successful books and talks that present a simplified story to explain success.Causation vs. correlation: Understanding the difference is crucial to avoid misinterpreting data and drawing incorrect conclusions.Context matters: Cultural context influences how information is perceived and spread, highlighting the importance of understanding different perspectives.Critical thinking: Applying critical thinking skills to scrutinize information, consider alternativeAll things Alex Edmans: https://alexedmans.com/SponsorsBrought to you by Clariton, fast and powerful relief is just a quick trip away. Ask for Claritin-D at your local pharmacy counter. You don't even need a prescription! Go to “CLARITIN DOT COM” right now for a discount so you can Live Claritin Clear.--► For information about advertisers and promo codes, go to:https://passionstruck.com/deals/Catch More of Passion StruckCan't miss my episode with Marianne Lewis and Wendy Smith on Applying Both/And Thinking to Solve Your Toughest ProblemsMy solo episode on Does the Concept of Free Will Really ExistListen to my interview with Dr. Dolly Chugh on A More Just Future and How Biases Impact Our LivesWatch my episode with Arthur Smith on the Mind-blowing Art of Intentional StorytellingCan't miss my episode with Katy Milkman on Creating Lasting Behavior Change for GoodLike this show? Please leave us a review here-- even one sentence helps! Consider including your Twitter or Instagram handle so we can thank you personally!

I don't know that there's a better book and conversation to kick off our summer author series with than this one. We've said for a while now that there's a benefit to applying a psychological, human-based lens to the social justice learning we've been sharing on this show for the last five years.    This conversation shows us why we are spending our summer talking about that bridge, which over the course of the next few months will center discussions about wellbeing, about the power of the pause, practical optimism, meditation, and more.    Because in the midst of such a turbulent, divided time, don't you want to feel better?  With social psychologist Dolly Chugh, we'll get into some beautiful stories that let us all remember there are times we prioritize comfort over discomfort – but that not knowing facts creates its own sense of discomfort too.  Why not join us in the learning and unlearning? What to listen for How unlearning is not just intellectual work, but emotional work too. The on-the-spot example that gamers might really relate to A brilliant takedown of nostalgia, which we all fall for, and the impact it can have  How to spot simplified fables (clear cause & effect, flawless heroes, good guys beating bad guys) to know when we need to be mindful when reflecting on history Apologies  About Dolly Dolly Chugh (she/her, hear my name) is an award-winning professor at the New York University Stern School of Business where she teaches MBA courses in leadership and management.  Her research focuses on “bounded ethicality”, which she describes as the “psychology of good people.”  She is the author of The Person You Mean to Be:  How Good People Fight Bias (HarperCollins, 2018), A More Just Future (Simon & Schuster, 2022), and the popular Dear Good People newsletter.  Dolly's TED Talk was named one of the 25 Most Popular TED Talks of 2018 and currently has more than 5 million views. 

In this episode of The Brainy Business podcast, Nuala Walsh, CEO of Mind Equity Consulting, shares her extensive experience in advising on behavior change, culture, and communications for various organizations, including World Athletics and the Football Association. With a background in behavioral science and a focus on gender equality and diversity, Nuala provides valuable insights into the challenges of whistleblowing in the workplace.  She emphasizes the reluctance of employees to report misconduct, highlighting the high costs involved, such as job loss and harassment. Nuala's research underscores the ineffectiveness of zero-tolerance policies and the need for organizations to create supportive environments where speaking up is encouraged and safe. Her discussion with host Melina Palmer delves into the significance of courage-based stories in inspiring employees to speak up and the importance of creating a culture of psychological safety. Nuala's expertise and practical insights make this episode essential for ethics and compliance professionals, offering strategies to foster a culture of ethical behavior and address whistleblowing challenges effectively. In this episode: Uncovering Workplace Whistleblowing Challenges: Learn to navigate and overcome the complexities of workplace whistleblowing for a culture of integrity. Embracing Cognitive Diversity in Decision-Making: Harness the power of diverse perspectives to enhance the quality of organizational decisions and problem-solving. Fostering Psychological Safety: Cultivate an environment where employees feel safe to express themselves and contribute to innovative solutions. Celebrating Courageous Actions in Organizations: Recognize and reward acts of courage that drive positive change and ethical conduct within the workplace. Addressing Barriers to Reporting Misconduct: Equip yourself with strategies to effectively identify and dismantle obstacles to reporting misconduct in the workplace. Show Notes: 00:00:00 - Introduction Melina Palmer introduces the episode about whistleblowing at work and the reasons why so few people actually blow the whistle, even when they intend to or know something is wrong. 00:02:24 - Nuala Walsh's Work in Behavioral Science Nuala shares her extensive experience in behavioral science, her roles in advising on behavior change, brand and reputation, culture and communications for private sector organizations, and her involvement in gender-based initiatives. 00:08:03 - Getting Involved in D&I Nuala discusses her involvement with UN Women, World Athletics, and the Football Association, highlighting the challenges she observed in the male-dominated corporate world and her transition into the gender agenda and diversity and inclusion initiatives. 00:11:01 - Overcoming Familiarity Bias in Hiring Nuala emphasizes the importance of cognitive diversity in board appointments, shares her experience with unconscious bias in executive search hires, and suggests listening to recruitment agencies to achieve diverse hiring at the top level. 00:15:32 - Overcoming Biases in Decision Making Nuala emphasizes the importance of companies listening to independent groups to avoid falling prey to their own biases when making final decisions for roles. 00:16:09 - The Impact of Bias on Decision Making The discussion delves into different biases such as confirmation bias, familiarity bias, status quo bias, and loss aversion, and their influence on decision-making processes. 00:17:14 - Encouraging Whistleblowing Nuala discusses her research on whistleblowing and the challenges employees face in speaking up when they witness wrongdoing. She highlights the need for companies to encourage employees to speak up and the potential consequences whistleblowers may face. 00:18:32 - The Bystander Effect Nuala shares her fascination with the bystander effect and its application to whistleblowing. She discusses the reluctance of bystanders to take action and the factors influencing their behavior in such situations. 00:20:38 - Balancing Encouragement and Risk Nuala reflects on the conflicting emotions of encouraging people to speak up while acknowledging the potential risks they may face. She highlights the need for companies to adopt a more integrated and holistic approach to addressing the issue of whistleblowing. 00:30:15 - Recognizing Courage in Whistleblowers Nuala discusses the act of whistleblowing as an act of courage and shares her insights on communicating courage-based stories. She highlights the story of Harry Markopoupoulos and his attempts to expose Bernie Madoff's fraudulent activities. 00:31:35 - Embracing Outgroup Members as Heroes Nuala emphasizes the importance of sharing inspirational stories of whistleblowers, including those who are not well-known. She discusses the significance of portraying individuals like Harry Markopoupoulos, who was an outgroup member, as heroes. 00:32:45 - Shifting the Dial on Whistleblowing Nuala stresses the value of internal whistleblowers who have prevented disasters within their organizations. She suggests celebrating and sharing their stories to promote a positive shift in the culture of whistleblowing within companies. 00:33:30 - The Challenge of Measuring Whistleblowing Culture Nuala addresses the limitations of tracking whistleblowing culture solely through surveys. She highlights the need for evidence-based tracking and metrics to effectively measure the impact of storytelling on promoting ethical behavior within organizations. 00:37:40 - Intention vs. Action in Whistleblowing Melina reflects on the discrepancy between intentions and actions in whistleblowing. She discusses how the passage of time can impact individuals' willingness to speak up and draws parallels to Dolly Chug's insights on the perception of past and future events. 00:38:15 -  Conclusion Melina's top insights from the conversation. What stuck with you while listening to the episode? What are you going to try? Come share it with Melina on social media -- you'll find her as @thebrainybiz everywhere and as Melina Palmer on LinkedIn. Thanks for listening. Don't forget to subscribe on Apple Podcasts or Android. If you like what you heard, please leave a review on iTunes and share what you liked about the show.  I hope you love everything recommended via The Brainy Business! Everything was independently reviewed and selected by me, Melina Palmer. So you know, as an Amazon Associate I earn from qualifying purchases. That means if you decide to shop from the links on this page (via Amazon or others), The Brainy Business may collect a share of sales or other compensation. Let's connect: Melina@TheBrainyBusiness.com The Brainy Business® on Facebook The Brainy Business on Twitter The Brainy Business on Instagram The Brainy Business on LinkedIn Melina on LinkedIn The Brainy Business on Youtube Connect with Nuala: Mindequity Website Nuala on LinkedIn Nuala on Twitter Learn and Support The Brainy Business: Check out and get your copies of Melina's Books.  Get the Books Mentioned on (or related to) this Episode: Tune In, by Nuala Walsh A More Just Future, by Dolly Chugh Getting Along, by Amy Gallo Finding Confidence in Conflict, by Kwame Christian The Speed of Trust, by Stephen M.R. Covey Top Recommended Next Episode: Tune In (ep 379) Already Heard That One? Try These:  Change Management (ep 226) Biases Toward Others (ep 314) A More Just Future, with Dolly Chugh (ep 247) Meet GAABS! (ep 121) Familiarity Bias (ep 149) Other Important Links:  Brainy Bites - Melina's LinkedIn Newsletter How to Encourage Employees to Speak Up When They See Wrongdoing

Lauren Wesley Wilson: What Do You Need? Lauren Wesley Wilson is a leading thought leader on media relations, diversity and inclusion, and crisis communications. At 25, she became the founder and CEO of ColorComm Corporation. Prior to that, Lauren worked as a communications strategist at a prestigious crisis communications firm in Washington, D.C. Lauren has been featured in The Washington Post, Forbes, and People, as well as on MSNBC and CNBC, and more. She has been recognized by PR Week's 50 Most Powerful in PR, Ad Age's Women to Watch, and New York Women in Communications. She is the author of What Do You Need?: How Women of Color Can Take Ownership of Their Careers to Accelerate Their Path to Success*. Many of us wish to be good allies in the workplace, especially to those who are underrepresented. Yet, what we assume that means isn't always what's most wanted or needed. In this conversation, Lauren and I discuss what leaders and peers can do to be better allies. Key Points Instead of asking “How can I help?” consider, “What do you need?” That's more likely to generate specific actions. Women of color feel like they are putting in tons of work into relationships with the majority culture, but it often feels unreciprocated. White folks think of allyship as speaking out against discrimination. Women of color say it's way more critical to advocate for new opportunities. Tie allyship to economic goals: conference attendance, nominations for recognition, inclusion on high-profile committees, and position/promotion considerations. Make invitations to people of color to be at the table. This contributes more substantially than proclamations of support. When you make a mistake, apologize, own it, and move on. Don't tell a story to explain yourself. Resources Mentioned What Do You Need?: How Women of Color Can Take Ownership of Their Careers to Accelerate Their Path to Success* by Lauren Wesley Wilson Interview Notes Download my interview notes in PDF format (free membership required). Related Episodes The Way Managers Can be Champions for Justice, with Minda Harts (episode 552) End Imposter Syndrome in Your Organization, with Jodi-Ann Burey (episode 556) How to Respond Better When Challenged, with Dolly Chugh (episode 615) Discover More Activate your free membership for full access to the entire library of interviews since 2011, searchable by topic. To accelerate your learning, uncover more inside Coaching for Leaders Plus.

Mihir, Felix and NYU's Dolly Chugh discuss the pressure on business leaders to conform to the demands of woke capitalism. Should you give in? Push back? What are the risks and rewards? Also: Feeling low lately? Chances are you are just getting older. We speculate why most people go through some sort of midlife crisis and talk about ways to better cope with life's seemingly inevitable ups and downs. (Originally aired Nov. 2, 2022)

Dolly Chugh is an award-winning psychologist at New York University. She studies how and why most of us, however well-intended, are still prone to race and gender bias, as well as what she calls “bounded ethicality.” Dolly's work has been covered on the TODAY Show, the Wall Street Journal, the New York Times, the Atlantic, The goop Podcast, NPR, Dr. Phil, and other media outlets. And Dolly's TED Talk was named one of the 25 Most Popular TED Talks of 2018 and currently has more than 5 million views. Prior to becoming an academic, Dolly worked at Morgan Stanley, Merrill Lynch, and Time Inc. Dolly earned a psychology and economics degree from Cornell University and an MBA, M.A. and PhD from Harvard. In this episode we discuss the following: Just as our brains are limited in how quickly they can process and store information (bounded rationality), our brains are also limited when it comes to ethical decision making (bounded ethicality). By using systems, we can safeguard ourselves against some of our biases. So, for example, rather than just hiring for fit, and possibly perpetuating inequality, we can formalize the hiring system and hire for behavioral competencies. Just as we need financial literacy to understand finance and how to invest, we also need psychological literacy to understand ethics and how to behave ethically. Follow Dolly: Website: https://www.dollychugh.com/ X: https://twitter.com/DollyChugh LinkedIn: https://www.linkedin.com/in/dolly-chugh/ Book: https://amzn.to/4aPkPHh Follow Me: X: https://twitter.com/nate_meikle LinkedIn: https://www.linkedin.com/in/natemeikle/ Instagram: https://www.instagram.com/nate_meikle/

In this episode of The Brainy Business podcast, you'll hear from guest Meghaan Lurtz, a finance and psychology expert, who is dedicated to improving communication skills, particularly in the context of difficult conversations surrounding money. She believes that the challenge lies not in the topic itself, but in what it represents in society and the shame associated with it. Meghaan's passion lies in helping individuals become skilled communicators who can ask thoughtful questions that support and connect with others.  Through her work as a professor, she has witnessed the transformative power of asking questions in various settings, including personal relationships and financial planning. Meghaan emphasizes the importance of follow-up questions, which not only enhance understanding but also make individuals more likable. She also highlights the significance of phrasing questions in a way that promotes safety and avoids confrontations. By focusing on effective communication strategies, Meghaan aims to improve relationships and foster deeper connections among individuals. In this episode: Discover the small changes in communication style that can have a significant impact on your interactions. Enhance relationships and deepen understanding through the power of asking thoughtful questions. Utilize body language and posture to create a positive and receptive atmosphere for effective communication. Deepen connections and understanding by using techniques such as reflection, labeling, and scaling questions. Understand the importance of establishing a strong and safe relationship before offering advice or solutions. Show Notes: 00:00:00 - Introduction, In this episode, Melina Palmer introduces Megaan Lurtz, a writer and senior research associate who specializes in the intersection of finance and psychology. Meghaan shares her expertise on communication skills and the challenges of discussing money. 00:04:06 - Why People Hate Talking About Money, Meghaan explains that money is a difficult topic to discuss due to the various emotions and judgments associated with it. People often feel shame or judgment when talking about their financial situation, making it a taboo subject. 00:06:09 - The Power of Scaling Questions, Scaling questions are a powerful tool for communication. Meghaan describes how scaling questions can be used to gauge someone's feelings or experiences on a scale of 1 to 10 and then follow up with why they didn't choose a lower number. This technique helps shift the focus to positive aspects and improves overall communication. 00:09:40 - The Impact of Follow-Up Questions, Meghaan shares a study conducted on speed daters, which found that the most significant factor in securing a second date was asking engaging follow-up questions. Follow-up questions that keep the conversation focused on the other person make individuals more likable and improve connections. 00:14:44 - The Importance of Listening, Active listening is crucial for effective communication. Meghaan emphasizes the importance of genuinely listening to others, without distractions or interruptions. 00:15:13 - The Power of Communication, The way we communicate can have a significant impact on how others respond to us. Small changes in our communication style can lead to either a positive or contentious response. Nonverbal cues, such as body language and posture, also play a crucial role in effective communication. 00:16:38 - Finding the Right Balance, Communication styles differ from person to person, and it's important to find the right balance that works for each individual. Experimenting and testing different approaches can help determine what feels comfortable and yields the best response. 00:18:41 - Asking Interesting Questions, The way we ask questions can make a significant difference in the depth of communication. Simple changes, like asking follow-up questions that reflect genuine interest, can lead to more meaningful and engaging conversations. 00:22:43 - Getting to the Deeper Meaning, Rather than sticking to surface-level facts, it's essential to delve deeper into the meaning and feelings behind people's responses. By asking reflective questions and exploring emotions, we can create stronger connections and foster better understanding. 00:26:18 - The Importance of Connection, Building strong connections is crucial in all relationships, whether personal or professional. Without a solid foundation and safe space for communication, advice and recommendations may not be effectively received or acted upon. Communication and connection go hand in hand. 00:30:22 - The Importance of Questions in Communication, Questions serve a purpose beyond just seeking answers. They can help create a more comfortable and open conversation, leading to deeper connections and understanding between people. 00:31:32 - The Power of Communication in Healing, Research has shown that individuals with positive relationships heal faster when faced with physical injuries. Good communication, expressing love and care, can make us superhuman and have a significant impact on our well-being. 00:34:00 - The Value of Teaching Communication Skills, Instead of focusing solely on academic subjects, teaching communication skills such as asking open-ended questions, reflective listening, and labeling can be more useful in improving relationships and changing lives. 00:36:02 - Effective Questioning Techniques, Mirroring, where you repeat back what the person said, and labeling, where you identify and reflect their emotions, are powerful questioning techniques that show genuine interest and encourage further conversation. 00:38:20 - The Impact of Questions on Energy and Focus, Questions can influence where people direct their attention and effort. By encouraging others to focus on positive aspects or different perspectives, we can help shift energy and improve relationships and outcomes. 00:45:04 -  Conclusion, Melina's top insights from the conversation. What stuck with you while listening to the episode? What are you going to try? Come share it with Melina on social media -- you'll find her as @thebrainybiz everywhere and as Melina Palmer on LinkedIn. Thanks for listening. Don't forget to subscribe on Apple Podcasts or Android. If you like what you heard, please leave a review on iTunes and share what you liked about the show.  I hope you love everything recommended via The Brainy Business! Everything was independently reviewed and selected by me, Melina Palmer. So you know, as an Amazon Associate I earn from qualifying purchases. That means if you decide to shop from the links on this page (via Amazon or others), The Brainy Business may collect a share of sales or other compensation. Let's connect: Melina@TheBrainyBusiness.com The Brainy Business® on Facebook The Brainy Business on Twitter The Brainy Business on Instagram The Brainy Business on LinkedIn Melina on LinkedIn The Brainy Business on Youtube Connect with Meghaan:  Follow Meghaan on Twitter  Follow Meghaan on LinkedIn  Meghaan's Faculty Page at Columbia Learn and Support The Brainy Business: Check out and get your copies of Melina's Books.  Get the Books Mentioned on (or related to) this Episode: A More Beautiful Question, by Warren Berger Listen Like You Mean It, by Ximena Vengoechea The Hype Handbook, by Michael F. Schein You're Invited! by Jon Levy Magic Words, by Jonah Berger Top Recommended Next Episode: A More Beautiful Question, with Warren Berger (ep 340) Already Heard That One? Try These:  Common Mistakes in Personal Finance, with Chuck Howard (ep 213) Mental Accounting (ep 282) Why Every Business Needs to Care About Personal Finances (ep 283) A More Just Future, with Dolly Chugh (ep 247) Hype: What It Is And Why You Need More Of It (ep 143) Magic Words, by Jonah Berger (ep 301) Can Behavioral Economics Increase Savings? (ep 65) Having Difficult Conversations at Work, with Kwame Christian (ep 107) The Power of Human Connection, with Nick Epley (ep 265) Framing (ep 296) You're Invited! with Jon Levy (ep 348) How To Ethically Influence People, with Brian Ahearn (ep 104) Other Important Links:  Brainy Bites - Melina's LinkedIn Newsletter

In this episode of The Brainy Business podcast, social psychologist and Director of the Cambridge Social Decision-Making Lab, Sander van der Linden, joins host Melina Palmer to discuss the role of critical thinking and emotions in resisting misinformation. Sander's extensive research on the influence of repetition and the illusory truth effect make him a trusted authority on the subject. The conversation serves as a valuable resource for critical thinkers concerned about misinformation in today's digital landscape.  Van der Linden explains how repetition can lead people to question their own knowledge and accept false information as true, highlighting the illusory truth effect. He also discusses the conjunction fallacy and the self-sealing belief system of conspiracy theorists. The episode delves into the concept of inoculation as a strategy to combat misinformation, providing insights on how to build cognitive antibodies to resist manipulation. Overall, the conversation offers practical tips and insights for improving critical thinking skills and navigating the complex world of misinformation. In this episode: Gain a deeper understanding of the pervasive impact of misinformation in today's society. Discover how the illusory truth effect influences belief formation and the way we perceive information. Explore the complexity of conspiracy theories and the conjunction fallacy, and how they can contribute to the spread of misinformation. Learn about the powerful strategy of inoculation as a means to combat misinformation and manipulation. Understand the crucial role that critical thinking and emotions play in resisting misinformation and making informed decisions. Show Notes: 00:00:00 - Introduction, Sander is a professor of Social Psychology at the University of Cambridge. He studies how people process misinformation and how to combat its spread. He shares his expertise with governments, public health authorities, and social media companies. 00:04:41 - The challenges of researching historical accounts Sander discusses the difficulties of researching historical accounts for his book. He had to navigate competing historical viewpoints and verify the accuracy of information. He shares the example of a disputed document regarding Mark Antony's will as an example of the challenges faced in historical research. 00:09:01 - Writing process and structure of the book Sander talks about his writing process and the structure of the book. He waited until he had enough data and case studies before starting. Once he had the general structure and outline, he began filling in the individual chapters. Sander emphasizes the importance of having a clear direction before starting to write. 00:12:40 - The impact of misinformation on decision-making Sander explains how misinformation can influence decision-making. He discusses the cognitive biases that help our minds accept false information. 00:15:47 - Illusory Truth Effect and Repetition, Repetition of false information can lead people to believe it, even if they have prior knowledge that contradicts it. This is known as the illusory truth effect. Examples include misattributing the ark to Moses instead of Noah, and the power of the "big lie" technique used by Hitler. 00:18:10 - Continued Influence of Misinformation, Misinformation can persist and strengthen over time, making it difficult to correct. The continued influence of misinformation is similar to how memories are connected in a social network. Once a false belief is established, it can be challenging to change it, as seen with the autism vaccination link myth. 00:19:49 - Conjunction Fallacy and Conspiracy Theories, The conjunction fallacy refers to the tendency to believe that multiple conspiracy theories are more likely to be true than a single one. People often endorse multiple conspiracy theories simultaneously, even if they are mutually exclusive. This is due to a self-sealing belief system where one theory serves as evidence for another. 00:25:46 - Visual Misinformation and Manipulated Images, Visual misinformation is prevalent and often underestimated. Manipulated images enhance fluency and make information seem more true. Examples include fake images of dolphins in the canals of Venice during the pandemic. It is challenging to correct false beliefs once they have been visualized. 00:31:28 - Introduction to Inoculation, Inoculation is about exposing people to a weakened dose of misinformation and refuting it in advance. It builds cognitive antibodies to help resist manipulation. The mind can be vaccinated against manipulation just as the body can be vaccinated against viruses. 00:32:22 - Building Resistance in the Brain, The brain needs exposure to deception and manipulation to understand their tactics and become resistant. Micro doses of misinformation help the brain develop cognitive antibodies. This research has been conducted for over a decade. 00:34:27 - Examples of Inoculation Techniques, Inoculation can be done on a single myth basis or by targeting specific tactics used in manipulation. For example, a weakened dose could be created by debunking a petition with false signatures. Inoculation helps protect people against misinformation and strengthens their perception of the scientific consensus. 00:37:48 - Scaling Inoculation, Inoculation can be scaled by targeting underlying tactics that are frequently used in a given domain or topic. Techniques like casting doubt on scientific consensus or using fear mongering can be weakened and exposed to help people resist manipulation. Short videos on platforms like YouTube can be used to reach a larger audience. 00:39:57 - Using Pop Culture as Weakened Doses, Popular culture references like Star Wars or South Park can be used as weakened doses to help people spot manipulation techniques. By using non-political examples, it becomes easier to get bipartisan agreement and educate people on logical fallacies. 00:47:31 - Tips for Spotting Misinformation, Sander recommends questioning what we see, not blindly sharing information, and not being fooled by pictures or social proof. His book, Foolproof, provides more tips and insights for spotting fake news. By applying the strategies and techniques outlined in the book, readers can become less vulnerable to misinformation. 00:48:48 -  Conclusion, Melina's top insights from the conversation. What stuck with you while listening to the episode? What are you going to try? Come share it with Melina on social media -- you'll find her as @thebrainybiz everywhere and as Melina Palmer on LinkedIn. Thanks for listening. Don't forget to subscribe on Apple Podcasts or Android. If you like what you heard, please leave a review on iTunes and share what you liked about the show.  I hope you love everything recommended via The Brainy Business! Everything was independently reviewed and selected by me, Melina Palmer. So you know, as an Amazon Associate I earn from qualifying purchases. That means if you decide to shop from the links on this page (via Amazon or others), The Brainy Business may collect a share of sales or other compensation. Let's connect: Melina@TheBrainyBusiness.com The Brainy Business® on Facebook The Brainy Business on Twitter The Brainy Business on Instagram The Brainy Business on LinkedIn Melina on LinkedIn The Brainy Business on Youtube Connect with Sander: Follow Sander on LinkedIn  Follow Sander on Twitter Sander's website  Learn and Support The Brainy Business: Check out and get your copies of Melina's Books.  Get the Books Mentioned on (or related to) this Episode: Foolproof, by Sander van der Linden Thinking, Fast and Slow, by Daniel Kahneman How Minds Change, by David McRaney A More Just Future, by Dolly Chugh Solving Modern Problems with a Stone-Age Brain, by Doug Kenrick and Dave Lundberg-Kenrick Top Recommended Next Episode: How Minds Change, with David McRaney (ep 336) Already Heard That One? Try These:  Availability Bias (ep 310) Confirmation Bias (ep 260) Focusing Illusion (ep 330) Fundamental Attribution Error (ep 268) Herding (ep 264) Social Proof (ep 87) A More Just Future, with Dolly Chugh (ep 247) Solving Modern Problems with a Stone-Age Brain (ep 237) Sense of Sight (ep 24) Framing (ep 296) Introduction to NUDGES and Choice Architecture (ep 272) What is cognitive semiotics? with Sarah Thompson (ep 259) Other Important Links:  Brainy Bites - Melina's LinkedIn Newsletter Conjunction Fallacy

In this episode of The Brainy Business podcast, you'll hear a fascinating conversation between host Melina Palmer and guest David McRaney. They delve into the power of perception and how our minds construct reality. David shares his journey of discovering the topic of perception while researching for his book. The discussion explores how our prior experiences and brain processes influence our perception, and how our perception can vary greatly based on individual differences. By understanding the power of perception, you'll gain valuable insights that can enhance your content creation and improve your understanding of how we construct our reality. So, join Melina and David on this thought-provoking episode to expand your knowledge and gain a new perspective on perception. In this episode: Discover the science behind psychology and behavior change. Explore the power of perception and how our minds construct reality, revealing the impact it has on our thoughts, feelings, and actions. Understand the intricacies of belief change and gain practical strategies for effectively changing minds and transforming perspectives. Bonus: Learn expert tips for conducting interviews and securing interesting guests to keep your podcast episodes compelling and informative. Show Notes: 00:00:00 - Introduction, Melina Palmer introduces this episode, featuring a conversation with David McRaney about his book "How Minds Change." She explains that the book explores the psychology of changing minds and discusses why she chose to feature this episode. 00:02:32 - David McRaney's Background, David shares his background, from owning businesses to working in journalism and local television. He talks about starting his blog, You Are Not So Smart, which led to a book deal and a successful podcast. He mentions his interest in biases, fallacies, and critical thinking. 00:05:00 - Overview of How Minds Change, David introduces his book, How Minds Change, which explores the psychology of changing opinions, persuasion, and social change. He discusses his fascination with understanding conspiratorial thinking, resistance to change, and misinformation. 00:07:59 - Advice for Discerning Pursuits, David advises against jumping into trends and suggests pursuing topics that spark a deep curiosity and obsession. He recommends exploring areas that you want to share with others and that drive you to learn more. 00:10:53 - Importance of Following an Obsession, David emphasizes the importance of following an obsession and delving deep into a topic of interest. He shares his personal experience with his blog, You Are Not So Smart, and how his curiosity led to the success of his book and podcast. 00:14:02 - The Importance of Enthusiasm and Passion in Podcasts, David discusses how he can quickly tell if a podcast is just following an algorithm, and emphasizes the importance of infectious enthusiasm and passion in keeping listeners engaged. 00:14:30 - The Need for Genuine Interest in Writing a Book, David's agent stresses the importance of genuine passion and commitment when pitching book ideas, and he agrees that he prefers to embark on a book project without all the answers, allowing the authoritative voice to emerge naturally. 00:15:17 - McRaney's Approach to Writing a Book, As a journalist, David believes that his books are better when his authoritative voice develops throughout the project, taking readers on a journey of discovery and learning alongside him. 00:18:04 - Behavioral Baking and Connecting with the Audience, David shares his experience with introducing a cookie segment on his podcast, where he would bake cookies and share them with his audience. While some loved it, others were not as enthusiastic, leading David to retire the segment after 100 episodes. Melina discusses his concept of "Behavioral Baking" and how it ties into her podcast. 00:28:08 - The Power of Networking, David shares his experience of reaching out to experts at NYU and how it led to valuable connections and collaborations for his podcast and book projects. 00:29:33 - The Fascination with the Dress, David discusses the viral phenomenon of "the dress," an image that appeared on the internet and sparked intense debate over its colors. He explains how this event became a touchstone for understanding disagreements and perception. 00:31:35 - The Importance of Curiosity, David emphasizes the importance of curiosity and asking questions when networking and conducting interviews. He shares advice from a seasoned journalist on always coming back with multiple story ideas to avoid writer's block. 00:32:45 - The Dress Phenomenon Explained, McRaney delves into the psychology and neuroscience behind the dress illusion. He explains how the brain processes overexposed images and how this can lead to different color perceptions. He references the strawberries illusion as another example. 00:43:09 - Going Beyond Right and Wrong, Engaging in arguments over who is right and who is wrong prevents deeper conversations about why people hold different interpretations. This applies to various disagreements and limits our understanding of ourselves and others. 00:45:25 - The Croc Experiment, The croc experiment demonstrated the surf pad concept by showing that people's prior experiences influenced how they perceived the color of crocs and socks under different lighting conditions. This bizarre experiment highlights the complexity of perception and how it varies among individuals. 00:49:36 - Minds Changing on Same-Sex Marriage, The shift in attitudes towards same-sex marriage challenged the notion that people can't change their minds. Understanding what happens in a person's brain when they no longer agree with their past beliefs became the focus of investigation. 00:51:28 - How to Change Minds, Changing minds requires moving away from a confrontational approach and towards compassionate listening. Brute-forcing facts on others doesn't work; instead, engaging in non-judgmental conversations that allow for understanding can lead to effective persuasion. 00:55:43 - Conclusion, Melina's top insights from the conversation. What stuck with you while listening to the episode? What are you going to try? Come share it with Melina on social media -- you'll find her as @thebrainybiz everywhere and as Melina Palmer on LinkedIn. Thanks for listening. Don't forget to subscribe on Apple Podcasts or Android. If you like what you heard, please leave a review on iTunes and share what you liked about the show.  I hope you love everything recommended via The Brainy Business! Everything was independently reviewed and selected by me, Melina Palmer. So you know, as an Amazon Associate I earn from qualifying purchases. That means if you decide to shop from the links on this page (via Amazon or others), The Brainy Business may collect a share of sales or other compensation. Let's connect: Melina@TheBrainyBusiness.com The Brainy Business® on Facebook The Brainy Business on Twitter The Brainy Business on Instagram The Brainy Business on LinkedIn Melina on LinkedIn The Brainy Business on Youtube Connect with David: DAVID'S WEBSITE DAVID ON TWITTER DAVID ON LINKEDIN Learn and Support The Brainy Business: Check out and get your copies of Melina's Books.  Get the Books Mentioned on (or related to) this Episode: How Minds Change, by David McRaney You Are Not So Smart, by David McRaney You Are Now Less Dumb, by David McRaney What Your Employees Need and Can't Tell You, by Melina Palmer Look, by Christian Madsbjerg Top Recommended Next Episode: Confirmation Bias (ep 260) Already Heard That One? Try These:  Robert Cialdini and the (Now!) 7 Principles of Persuasion (ep 312) Influence Is Your Superpower with Yale's Dr. Zoe Chance (ep 189) A More Beautiful Question with Warren Berger (episode 200) Indistractible, with Nir Eyal (ep 290) Survivorship Bias (ep 110) Focusing Illusion (ep 330) Priming (ep 252) What is Behavioral Baking? (episode 155) Partitioning (ep 252) You Have More Influence Than You Think with Vanessa Bohns (ep 318) The Power of Us with Dr. Dominic Packer (ep 304) Reciprocity (ep 238) Sense Of Smell (ep 298) Sense of Sight (ep 24) Look, with Christian Madsbjerg (ep 325) A More Just Future, with Dolly Chugh (ep 247) Negativity Bias (ep 223) The Dunning Kruger Effect (ep 266) Both/And Thinking, with Wendy Smith (ep 261) Other Important Links:  Brainy Bites - Melina's LinkedIn Newsletter You Are Not So Smart Website The Dress Strawberry Illusion

In this episode of The Brainy Business podcast, host Melina Palmer interviews Brian Lowery, a professor at Stanford Graduate School of Business, on the topic of how our behavior impacts others and vice versa. Brian emphasizes that we have agency in shaping the people we interact with, and that our behavior can have a significant impact on others. By recognizing that our sense of self is constructed through relationships, we can cultivate empathy and understanding for others. This can enhance our interpersonal relationships and lead to more effective communication and collaboration. The conversation also touches on the concept of social contagion and how emotions can be contagious in social interactions, highlighting the potential for even fleeting interactions to have significant effects. Throughout the episode, Brian provides insights and practical advice for leaders and individuals to enhance their ability to connect with others and navigate the complexities of human relationships.  In this episode: Understand the flexibility of personal identity and its profound influence on individuals. Discover the cyclical impact of individual behavior on communal dynamics and vice versa. Learn the importance of acknowledging and taking charge of your contribution to interpersonal relationships. Realize the far-reaching effects of minor social engagements on individual attitudes and office culture. Recognize the significance of empathy and perspective shift in successful communication. Show Notes: 00:00:00 - Introduction to Dr. Brian Lowery, Dr. Brian Lowery, author of Selfless, discusses his background and research on how people make sense of the self. He explains that our sense of self is a construction of relationships, social interactions, and culture, rather than an individual entity. 00:06:00 - Shifting Identities Throughout the Day, Brian and Melina talk about how our identities shift throughout the day in response to different relationships and social contexts. Brian emphasizes that these shifts are not just masks we put on, but rather a fundamental part of our flexibility as human beings. 00:10:15 - Influence of Others on Our Sense of Self, Lowery explores how our sense of self is influenced by others, often in ways we are not consciously aware of. He discusses studies that show how our attitudes and beliefs can change based on what we think others expect of us. This demonstrates the degree of flexibility in who we are and who we can be. 00:12:59 - Importance of Understanding the Self, Brian explains that understanding the nature of the self is fascinating and awe-inspiring, even if there is no specific action to be taken with this knowledge. Recognizing the fluidity and complexity of the self can reshape how we approach our lives and relationships. 00:14:36 - The Construction of People, Brian emphasizes that our interactions with others contribute to the construction of the people we engage with. He encourages individuals to reflect on their contribution to relationships and take responsibility for their impact on others' behavior. 00:15:38 - Shifting Perspective, Lowery challenges the conventional notion of individuals as isolated islands who can choose to listen or not. Instead, he suggests that our actions and words impose decisions on others, highlighting the power and responsibility we have in shaping their responses. 00:19:43 - The Ripple Effect, Brian discusses how seemingly small interactions can have lasting effects. Melina shares a personal experience of receiving a seemingly innocuous email from a boss that had a significant impact on her mindset and subsequent interactions. She emphasizes the importance of considering the broader impact of our actions. 00:22:26 - The Impact of Audience, Brian explores the concept of audience impact, highlighting how even imagined readers influenced his writing process. He notes that our behavior and words can have a ripple effect, influencing the emotions and actions of those around us, often in ways we may not fully comprehend. 00:25:07 - The Power of Leadership Communication, Brian and Melina discuss the heightened impact of leaders' behaviors and communications. They emphasize that leaders' actions are scrutinized for information, and even seemingly minor interactions can have significant effects on team members and office culture. 00:28:47 - The Importance of the Receiver, Communication is about influencing and changing the behavior of the person you're communicating with. The receiver is the only person that matters because if they don't understand or take what you intended, you have failed in your communication goals. 00:29:19 - Recognizing Others' Perspectives, People often struggle to recognize that others may experience a situation differently than they do. It's important to be curious and try to understand the reasoning behind someone's behavior, even if it's surprising or upsetting to you. 00:31:41 - Curiosity and Self-Reflection, Curiosity is a powerful tool for understanding others. Instead of relying on assumptions, engage with someone to understand their experiences. Additionally, ask yourself how you may be contributing to a situation and recognize your agency in it. 00:32:32 - Addressing Confirmation Bias, It's challenging to get someone to see their own confirmation bias. Instead, focus on examining your own biases and seeking self-awareness. Understanding your own biases can lead to more productive conversations. 00:36:42 - Exploring Friendship, Lowery's podcast "Know What You See" explores different themes, such as friendship, gender, and home. The upcoming episode on friendship discusses how people manage and maintain friendships in different life stages, including college, adulthood, and parenthood. 00:43:09 -  Conclusion, Melina's top insights from the conversation. What stuck with you while listening to the episode? What are you going to try? Come share it with Melina on social media -- you'll find her as @thebrainybiz everywhere and as Melina Palmer on LinkedIn. Thanks for listening. Don't forget to subscribe on Apple Podcasts or Android. If you like what you heard, please leave a review on iTunes and share what you liked about the show.  I hope you love everything recommended via The Brainy Business! Everything was independently reviewed and selected by me, Melina Palmer. So you know, as an Amazon Associate I earn from qualifying purchases. That means if you decide to shop from the links on this page (via Amazon or others), The Brainy Business may collect a share of sales or other compensation. Let's connect: Melina@TheBrainyBusiness.com The Brainy Business® on Facebook The Brainy Business on Twitter The Brainy Business on Instagram The Brainy Business on LinkedIn Melina on LinkedIn The Brainy Business on Youtube Connect with Brian:  Follow Brian on Twitter  Follow Brian on LinkedIn  Know What You See podcast Learn and Support The Brainy Business: Check out and get your copies of Melina's Books.  Get the Books Mentioned on (or related to) this Episode: Selfless, by Brian Lowery How To Have Difficult Conversations About Race, by Kwame Christian Your Future Self, by Hal Hershfield A More Just Future, by Dolly Chugh What Your Employees Need and Can't Tell You, by Melina Palmer Top Recommended Next Episode: How To Have Difficult Conversations At Work, with Kwame Christian (ep 107) Already Heard That One? Try These:  Your Future Self, with Hal Hershfield (ep 329) Memory Biases (ep 280) A More Just Future, by Dolly Chugh (ep 247) For The Culture, with Marcus Collins (ep 305) Priming (ep 252) Focusing Illusion (ep 330) You Have More Influence Than You Think, with Vanessa Bohns (ep 197) Magic Words, with Jonah Berger (ep 301) Fundamental Attribution Error (ep 268) Confirmation Bias (ep 260) Other Important Links:  Brainy Bites - Melina's LinkedIn Newsletter

We talk about USOLMT's national wage study, leadership, forging new paths and standing your ground. ********** You can find them here at: https://usolmt.com/ *********** Cal mentions this AMAZING BOOK THAT YOU SHOULD READ: “The Person You Mean Be” by Dolly Chugh https://www.dollychugh.com/book/the-person-you-mean-to-be *********** US Department of Education Gainful Employment Rule: https://tinyurl.com/24vdtmsy *********** DANCE PARTY! Come party with us at Busboys and Poets in Arlington, VA on September 21: https://give.healwell.org/event/healwell-dance-party-2023/e487769 ********** Let us know what you think! Send us an email: podcast@healwell.org *********** Check Healwell's live and online classes: https://online.healwell.org ********** Support the podcast (and get your podcast episodes early and ad-free) on Patreon: https://patreon.com/interdisciplinary ********** Continue the conversation with us https://community.healwell.org in the Healwell Community ********** Merch! Find your Healwell fashion here: https://www.teepublic.com/user/healwell *********** Thank you to ABMP for sponsoring this season of Interdisciplinary! https://www.abmp.com Thank you to AIHM! Learn more about the AIHM Fellowship by emailing fellowship@aihm.org About Our Guests: Stephanie Rodriguez is the Founder and Chief Executive Officer of USOLMT and Freelance Massage Therapy Business and Spa Consultant, with a specialty in hiring, compensation and benefits, and employee retention. She helps massage employers improve their career opportunities, helps potential and current massage employees to improve their career options, while also advocating for legislation that helps our industry grow and thrive. Priscilla Fleming is the education director for USOLMT.

In this episode of The Brainy Business podcast, host Melina Palmer is joined by Dr. Tessa West, a renowned expert in social psychology and communication. They dive deep into the topic of workplace jerks, exploring the different types of jerky behaviors that exist and providing valuable insights on how to address and prevent these behaviors. Throughout the conversation, Melina and Tessa discuss the complexities of workplace dynamics, highlighting the structural issues that enable jerky behaviors to flourish. They emphasize the importance of recognizing these underlying systems and structures, rather than only viewing jerky behaviors as isolated incidents caused by individual bad apples. By understanding the systemic factors that contribute to such behaviors, individuals and organizations can take proactive steps to create a healthier work environment.  Tessa also shares practical tips for individuals to identify red flags during the job interview process and early on in a new job. By being aware of the organizational structures and systems that may contribute to jerky behaviors, individuals can make informed decisions about their long-term job satisfaction. Overall, this episode offers valuable insights and advice for both managers and employees dealing with workplace jerks. It provides a fresh perspective on the topic, emphasizing the importance of addressing structural issues and fostering a healthy work environment to improve overall workplace dynamics. Recognize markers of negative characters in your workplace and their potential effects. Master techniques to dissolve issues arising from uneasy workplace interactions. Appreciate how our use of language subtly influences our perspective and behavior. Identify the link between empathy and successful communication, charting a path for stronger relationships. Understand how stereotypes maneuver personal and team performance and the ways to buffer their influence. Show Notes: 00:00:00 - Introduction, Host Melina Palmer welcomes Dr. Tessa West. Tessa discusses her background as a social psychology professor and her research on uncomfortable social interactions. 00:03:07 - Uncomfortable Social Interactions, Dr. West explains her research focus on uncomfortable social interactions and how she measures discomfort using physiological responses. She discusses the prevalence of discomfort in the workplace and the lack of effective strategies for handling it. 00:06:07 - Freezing and Rationalizing Discomfort, The tendency to freeze and rationalize discomfort in the workplace is discussed. Tessa emphasizes the need to address small discomforts before they accumulate and cause stress-related health issues. She offers tips on handling discomfort without confrontation. 00:08:24 - Cumulative Discomfort and Health, Dr. West explains how cumulative discomfort in the workplace can lead to stress-related health issues. She highlights the importance of addressing small discomforts and offers strategies for managing them effectively. 00:11:42 - Tell Us About Your Dissertation, Tessa briefly discusses her dissertation on interpersonal accuracy and the motivation to be inaccurate when accuracy threatens relationships. She shares an unpublished study on how threat affects individuals' perception of their partner's attractiveness. 00:14:26 - "Introduction and Funny Dissertation Stories", Melina shares a humorous anecdote from a Friends episode and Tessa jokes she could have just cited that instead of doing her dissertation. They discuss the interesting process of doing a dissertation and how it shapes one's work. 00:15:11 - "Types of Jerks at Work", Tessa breaks down the different types of jerks at work featured in her book, starting with the "kiss up kick downer" who impresses the boss but treats colleagues poorly. She also discusses the "credit stealer," "bulldozer," "free rider," "micromanager," "neglectful boss," and the more manipulative "gaslighter." 00:19:10 - "Micromanagers and Neglectful Bosses", Tessa delves deeper into the micromanager, who tends to have control issues and struggles with balancing their old job and new management role. She also discusses the neglectful boss, who oscillates between micromanagement and neglect, causing stress and instability. 00:20:56 - "Gaslighters at Work", Tessa explains the manipulative tactics of gaslighters, who lie to create a false reality and often have power and status. Gaslighters can make it difficult for their victims to fight back due to their strategic manipulation and the victims' own involvement in potentially unethical actions. 00:28:18 - Understanding the Root of Workplace Problems, Tessa West advises people to look beyond individual "bad apples" and consider the structural issues within their workplace that breed toxic behavior. By examining the systems and incentives that allow these behaviors to occur, individuals can make more informed decisions about their work environment. 00:29:27 - Red Flags to Look for in a New Workplace, Tessa suggests paying attention to red flags during the interview process or when starting a new job. She recommends looking for signs of a workplace that values certain behaviors, such as promotions based on sales rather than training and development. Identifying these red flags can help prevent future toxic behavior. 00:30:47 - Longevity of a Job and Workplace Dynamics, Tessa emphasizes the importance of considering the longevity of a job and how workplace dynamics can change over time. Just because a workplace seems great initially doesn't mean it will remain that way. A few bad hires or a workplace that fosters toxic behavior can quickly turn a positive environment into a negative one. 00:31:43 - Advice for Small Business Owners, Tessa offers advice for small to mid-sized business owners who may feel overworked and stressed, leading to toxic behavior. She suggests that uncertainty is often a trigger for “work jerkery.” By addressing uncertainty and creating a psychologically safe environment, business owners can prevent themselves from micromanaging or neglecting their team. 00:36:12 - Identifying if You're the Jerk at Work, Tessa discusses ways that the listener can determine if they are the “jerk” as well as what to do when you realize you have been a jerk (it happens!) 00:42:10 - Show Notes and Resources, Melina reminds listeners to check the show notes for links to past episodes and books mentioned in the conversation, including Jerks at Work, The Power of Us, How Minds Change, Getting Along, and The Microstress Effect. 00:42:39 - Conclusion, Melina's top insights from the conversation. What stuck with you while listening to the episode? What are you going to try? Come share it with Melina on social media -- you'll find her as @thebrainybiz everywhere and as Melina Palmer on LinkedIn. Thanks for listening. Don't forget to subscribe on Apple Podcasts or Android. If you like what you heard, please leave a review on iTunes and share what you liked about the show.  I hope you love everything recommended via The Brainy Business! Everything was independently reviewed and selected by me, Melina Palmer. So you know, as an Amazon Associate I earn from qualifying purchases. That means if you decide to shop from the links on this page (via Amazon or others), The Brainy Business may collect a share of sales or other compensation. Let's connect: Melina@TheBrainyBusiness.com The Brainy Business® on Facebook The Brainy Business on Twitter The Brainy Business on Instagram The Brainy Business on LinkedIn Melina on LinkedIn The Brainy Business on Youtube Learn and Support The Brainy Business: Check out and get your copies of Melina's Books.  Get the Books Mentioned on (or related to) this Episode: Jerks at Work, by Tessa West The Power of Us, by Dominic Packer and Jay Van Bavel How Minds Change, by David McRaney Getting Along, by Amy Gallo The Microstress Effect, by Rob Cross and Karen Dillon Connect with Tessa:  Follow Tessa on LinkedIn Tessa on Twitter Tessa's website Top Recommended Next Episode: Getting Along, with Amy Gallo (ep 269) Already Heard That One? Try These:  How To Change, with David McRaney (ep 210) A More Just Future, with Dolly Chugh (ep 247) The Power of Us with Dominic Packer (ep 304) Fundamental Attribution Error (ep 268) Reciprocity (ep 238) Unity (ep 216) Vulnerability Loops (ep 229) Focusing Illusion (ep 89) Priming (ep 252) Framing (ep 296) Mixed Signals, with Uri Gneezy (ep 273) Unlocking Employee Motivation with Kurt Nelson (ep 295) Secrets of Incentives and Motivation, with Tim Houlihan (ep 109) Other Important Links:  Brainy Bites - Melina's LinkedIn Newsletter Tessa West's lab

It is common for organizations to say they want to remove all bias from their workplace or to become a completely unbiased organization. Unfortunately, that isn't possible because our brains run on bias in order to make decisions. Instead of trying to eliminate bias, it is best to understand and work with it. When we know what tendencies the brain will try to use and when/where they come into play, there is an opportunity to reframe and turn those biases into an engine for moving forward. This episode from Melina Palmer is an introduction to the many biases we have toward others who are not like us, including groups, to start you thinking about and understanding which biases exist and figuring out how to start navigating them in your life and organization. In this episode: Hear a little bit about a lot of biases we humans have toward others. This includes both how we look at groups and how we perform inside them.  Understand how those biases impact you and those in your life and work.  Get some tips for starting to think about how to navigate these biases (since they can't be eliminated). Reframe your brain from “removing” bias, to leveraging and working with it.  Show Notes: 00:00:00 - Introduction, In this episode, Melina Palmer introduces the topic of biases toward others, including groups. She mentions that this episode is a refresh of a previous episode and hints at an upcoming interview with Dr. Tessa West on dealing with difficult people at work. 00:03:16 - Groupthink, Groupthink occurs when people in a group make irrational decisions to maintain harmony or avoid conflict. This can lead to poor decision-making and a lack of critical evaluation of different options or viewpoints. Melina shares an example of Amazon's approach to combating groupthink by implementing a silent start to meetings. 00:06:29 - Shared Information Bias, Shared information bias occurs when a group spends more time discussing topics that all members are familiar with, neglecting unshared information. This can hinder progress and prevent important topics from being addressed. Melina suggests encouraging group members to discuss difficult topics and avoid rehashing the same information. 00:07:36 - Bandwagon Effect, The bandwagon effect refers to the tendency to do or say things just because everyone else is doing or saying them. This bias influences decisions such as following people on social media, listening to podcasts with positive reviews, or choosing restaurants with high ratings. Melina emphasizes the importance of building a social presence and gaining followers, even though the number of followers does not necessarily indicate quality. 00:09:48 - Cheerleader Effect, The cheerleader effect is the tendency to think that a group looks more “attractive” (including its ideas) when there is a group than those individuals might appear on their own. This can also impact how someone feels about challenging or approaching a group instead of individuals. 00:16:18 - Stereotypes and Implicit Association, Melina discusses how stereotypes and implicit association play a role in our thinking and decision-making process, particularly in relation to gender and job titles. She shares about some research being done at Texas A&M University in the Human Behavior Laboratory. 00:18:00 - Cognitive Bias and Prejudice, Explores how cognitive bias and association can lead to prejudices, even when we are not consciously aware of them, and the potential impact this can have in various situations, including in HR scenarios. 00:20:07 - Fundamental Attribution Error, Explores the concept of the fundamental attribution error, where we tend to attribute others' behavior to their personality while attributing our own behavior to external factors, and the importance of considering different perspectives and giving the benefit of the doubt. 00:21:51 - Group Attribution Error, This is where we tend to generalize the characteristics of one person to the entire group and assume that a group's decision reflects the preferences of everyone in the group, highlighting the need to challenge these biases and consider individual differences. 00:23:10 - Halo Effect, This is where one positive or negative quality of a person influences our perception of their other qualities, and the importance of avoiding generalizations and considering individuals as multidimensional beings. 00:33:15 - Biases in Interacting with Robots, Due to form function attribution bias, people make systematic errors when interacting with robots, possibly due to intimidation or assuming robots think quicker. Biases and assumptions don't reflect the function of the robot. Be aware of biases towards robots, animals, and others. 00:34:08 - Identifying Biases, Spot biases in your life by identifying where you anthropomorphize or unfairly judge others. Consider if these biases are right or serving you, and who you may be inadvertently holding back or should give the benefit of the doubt. 00:36:24 - Avoiding Jerk Breeding Environments, In Friday's upcoming episode, Tessa West will discuss her book Jerks at Work, providing insights into different types of toxic coworkers and how to work better with them. She will also give tips for entrepreneurs to avoid creating a jerk breeding environment and talk about the role of incentives. 00:37:56 - Conclusion, Melina's top insights from the conversation. What stuck with you while listening to the episode? What are you going to try? Come share it with Melina on social media -- you'll find her as @thebrainybiz everywhere and as Melina Palmer on LinkedIn. Thanks for listening. Don't forget to subscribe on Apple Podcasts or Android. If you like what you heard, please leave a review on iTunes and share what you liked about the show.  I hope you love everything recommended via The Brainy Business! Everything was independently reviewed and selected by me, Melina Palmer. So you know, as an Amazon Associate I earn from qualifying purchases. That means if you decide to shop from the links on this page (via Amazon or others), The Brainy Business may collect a share of sales or other compensation. Let's connect: Melina@TheBrainyBusiness.com The Brainy Business® on Facebook The Brainy Business on Twitter The Brainy Business on Instagram The Brainy Business on LinkedIn Melina on LinkedIn The Brainy Business on Youtube Learn and Support The Brainy Business: Check out and get your copies of Melina's Books.  Get the Books Mentioned on (or related to) this Episode: Jerks at Work, by Tessa West Getting Along, by Amy Gallo Both/And Thinking, by Wendy Smith and Marianne Lewis Drive, by Dan Pink A More Just Future, by Dolly Chugh  Top Recommended Next Episode: Fundamental Attribution Error (ep 268) Already Heard That One? Try These:  Priming (ep 252) Framing (ep 296) Herding (ep 264) Social Proof (ep 87) Mixed Signals, with Uri Gneezy (ep 273) Unlocking Employee Motivation with Kurt Nelson (ep 295) Secrets of Incentives and Motivation, with Tim Houlihan (ep 109) An Overview of Personal Biases (ep 45) Inside the Texas A&M Human Behavior Lab (ep 33) The Power of Us with Dominic Packer (ep 304) Other Important Links:  Brainy Bites - Melina's LinkedIn Newsletter ‘Silent Start': The Brilliant (and Surprising) Meeting Method From Amazon Hostile Attribution Bias 21 Things You Didn't Know About Bronies Brony Herd Census & State of the Herd Report Moral Credentialing and the Rationalization of Misconduct Susan Boyle Audition HD – FULL Top 10 Professions Dominated by Women University of Phoenix: Red Socks Marketing Myopia Do Dogs Smile? The Science Behind the Looks We Get From a Happy Dog

Dr. Vanessa Patrick, a respected marketing professor at the University of Houston's Bauer College of Business, is revered for her notable research on the psychology of saying no. This research acts as the foundation of her book, The Power of Saying No. The seemingly simple act can be a strenuous inner struggle, but Vanessa insists it's an essential skill for preserving personal dignity and establishing a balanced life. Understanding the psychology behind our hesitance to refuse can liberate individuals from overcommitment and enable them to set healthier boundaries. In her conversation with Melina Palmer, Vanessa articulated that the challenge of saying no often stems from our fear of negatively impacting relationships or tarnishing our reputation. However, people's constant attempt to please others leads them to become a pushover, gradually erasing their individuality. Vanessa conveyed that saying no (using her method of empowered refusal) allows you to not just create and uphold your unique identity but also to avoid turning into a person who mindlessly accepts every request. In this episode: Discover the influence of saying no and how it enhances the quality of relationships and life. Learn actionable strategies to establish personal boundaries and become uncompromisingly committed to them. Recognize the primary function of personal motivations and beliefs in setting energized refusal. Grasp the dilemma of saying no in contrasting situations and the art of diluting social pressure. Acquaint yourself with the principle of opportunity cost and its immense relevance to making mindful trade-offs. Show Notes: 00:00:00 - Introduction, Dr. Vanessa Patrick is the author of The Power of Saying No and a professor of marketing. Her research focuses on understanding why people struggle with saying no and the importance of setting boundaries. In this episode, she discusses the dual drivers behind saying yes when we want to say no. 00:05:39 - The Fear of Saying No, Dr. Patrick explains that the fear of saying no stems from our desire to be liked and our concern for our reputation. We often say yes to maintain relationships and be seen as competent. However, saying no strategically can actually help us develop our unique skills and be known for our expertise. 00:07:50 - The Motivation Behind Studying Saying No, Dr. Patrick shares that her initial research focused on self-discipline and resisting temptation through self-talk. After publishing her findings, she realized the widespread struggle with saying no and the importance of understanding how to say no effectively. This led her to further explore the topic and eventually write her book. 00:11:25 - The Power of "Don't" vs. "Can't" Dr. Patrick introduces the concept of using "don't" instead of "can't" when saying no. By saying "I don't" instead of "I can't," we appear more empowered and in control. This small shift in language can make a significant difference in how others perceive our refusal. 00:16:05 - Building Personal Policies, Vanessa Patrick discusses the importance of reflecting on our beliefs and values to establish personal policies that guide our actions and decisions. These policies, similar to mental budgets, help us stick to our desired goals and make it easier to say no in various situations. 00:18:04 - Being the "Kind of Person" Who Says No, Vanessa emphasizes the power of framing our decisions as reflections of our identity. By saying "I'm the kind of person who..." we can effectively communicate our boundaries and say no more effectively. 00:19:26 - Navigating Asks in the Workplace, Vanessa provides a framework for deciphering asks in the workplace. She distinguishes between urgent and important tasks that require immediate action, and non-promotable tasks that may distract from our main responsibilities. She highlights the importance of balancing participation in non-promotable tasks and ensuring fairness in task distribution. 00:23:24 - Finding Value in Non-Promotable Tasks, Vanessa acknowledges that some individuals may find value in non-promotable tasks, such as party planning, as it aligns with their personal interests or provides visibility. However, she encourages individuals to ensure they are not solely responsible for these tasks and to create an environment where everyone's strengths are leveraged. 00:27:28 - Reframing Saying No, Vanessa reminds us that saying no is not a rejection of the person making the request, but a refusal of the ask. By reframing our mindset, saying no can become much easier. 00:32:25 - Is It A Salt or Lasagna Ask?, Vanessa explains the concept of "pass the salt" asks, which are easy and low-cost requests that can have a high benefit for the person asking. She also introduces the idea of "bake your famous lasagna" asks, which are requests that are costly for the person asked but have no real impact. Vanessa emphasizes the importance of saying no to these types of asks and prioritizing the "Hero's Journey" asks that make a difference in the world. 00:35:13 - Opportunity Cost and Saying No, Vanessa discusses the concept of opportunity cost and how every time we say yes to something, we are saying no to other opportunities. She highlights the need to intentionally consider the opportunity cost of our decisions and the importance of saying no to things that don't align with our values and goals. 00:37:10 - The (Non)Selfishness of Saying No, Vanessa challenges the notion that saying no is selfish, explaining that it is actually selfish for someone to ask us to do something that doesn't matter to us or leverage our strengths. She encourages individuals to recognize their right to say no and not feel guilty about it. 00:38:02 - Tips and Resources for Saying No, Melina mentions that Vanessa's book provides valuable tips and strategies for saying no, especially in different situations such as with bosses. Vanessa emphasizes the power of an empowered refusal, which effectively conveys your stance based on your values and priorities. She encourages individuals to own their no's and not make excuses or be wishy washy -- own those nos! 00:39:04 - Conclusion, Melina's top insights from the conversation. What stuck with you while listening to the episode? What are you going to try? Come share it with Melina on social media -- you'll find her as @thebrainybiz everywhere and as Melina Palmer on LinkedIn. Thanks for listening. Don't forget to subscribe on Apple Podcasts or Android. If you like what you heard, please leave a review on iTunes and share what you liked about the show.  I hope you love everything recommended via The Brainy Business! Everything was independently reviewed and selected by me, Melina Palmer. So you know, as an Amazon Associate I earn from qualifying purchases. That means if you decide to shop from the links on this page (via Amazon or others), The Brainy Business may collect a share of sales or other compensation. Let's connect: Melina@TheBrainyBusiness.com The Brainy Business® on Facebook The Brainy Business on Twitter The Brainy Business on Instagram The Brainy Business on LinkedIn Melina on LinkedIn The Brainy Business on Youtube Learn and Support The Brainy Business: Check out and get your copies of Melina's Books.  Get the Books Mentioned on (or related to) this Episode: The Power of Saying No, by Vanessa Patrick Influence Is Your Superpower, by Zoe Chance You Have More Influence Than You Think, by Vanessa Bohns Magic Words, by Jonah Berger What Your Employees Need and Can't Tell You, by Melina Palmer Connect with Vanessa:  Vanessa on Twitter Follow Vanessa on LinkedIn Vanessa's Website Top Recommended Next Episode: Influence Is Your Superpower, with Zoe Chance (ep 308) Already Heard That One? Try These:  Behavioral Science in the Wild, with Dilip Soman (ep 241) Framing (ep 296) You Have More Influence Than You Think, with Vanessa Bohns (ep 197) Influence, with Robert Cialdini (ep 157) Getting Along, with Amy Gallo (ep 269) A More Just Future, with Dolly Chugh (ep 247) Priming (ep 252) Framing (ep 296) Magic Words, with Jonah Berger (ep 301) Game Theory (ep 228) Inequity Aversion (ep 224) Mental Accounting (ep 282) Get It Done, with Ayelet Fishbach (ep 186) Defaults (ep 38) Subtract, with Leidy Klotz (ep 162) Other Important Links:  Brainy Bites - Melina's LinkedIn Newsletter

Dr. Zoe Chance emphasizes the importance of examining problems from different perspectives and setting long-term goals for success. Approaching problem-solving differently can result in innovative solutions that others might overlook. By aligning these objectives with Zoe's "magic question," individuals can foster a sense of collaboration and create opportunities for progress. Throughout the podcast, Dr. Chance shares stories of how people have successfully applied the magic question in various situations. For instance, she recounts the story of Gloria Steinem, who addressed the issue of sex trafficking in a Zambian village by asking the magic question, leading to a revelation that an electric fence was required to protect crops from elephants. Such examples reinforce the importance of aligning long-term goals with the magic question in order to effectively influence and create meaningful change. This episode, which features many insights from Zoe's book, Influence is Your Superpower, also highlights the importance of saying "No" (with a challenge to do so to every request for 24 hours) and the interesting way she set up her book chapters (along with some tips for aspiring authors). In this episode, you will be able to: Enhance your connections and communication through the strength of influence. Achieve better work-life balance by saying 'no' and outlining clear-cut boundaries. Embrace an innovative way of addressing problems and designing future targets. Comprehend the workings of decision-making and how to convince others with competence. Show Notes: 00:00:00 - Introduction, Melina introduces Zoe Chance and her book Influence Is Your Superpower. She highlights the relevance of the topic to the upcoming guest, Vanessa Patrick's book, The Power of Saying No. 00:03:24 - From Theater to Sales, Zoe talks about her experience in theater and how it helped her develop the skills to communicate, move, and connect with people. She also narrates her experience in sales, door-to-door sales, telemarketing, and marketing, where she learned about rejection and the importance of being comfortable with saying (and hearing) no. 00:06:44 - The Power of No, Zoe introduces her 24-hour no challenge, which she did for a whole month one November, and the 24-hour no challenge she gives her students. She explains how saying no can help build healthy relationships and create space in one's life. She also emphasizes the importance of not justifying one's no and the need to disentangle the request from the relationship. 00:10:23 - Handling Objections, Zoe talks about handling objections in sales training, addressing all the different kinds of objections that someone might have. She reveals that most sales training is about handling objections. She adds that it is often a good idea not to justify one's no because it can create a way for them to convince you to change your mind. 00:13:00 - The Worst Thing They Can Say is No, Zoe explains the mindset that "the worst thing they can say is no," -- how this is both helpful and harmful. 00:15:33 - Framing and Half Chapters, Zoe discusses her use of framing in her book, Influence Is Your Superpower, and how she structured the chapters to include shorter chapters between longer ones to create more momentum and ease of reading. She also shares her love for Harry Potter and how she used references to create a little magic for readers. 00:19:16 - The Magic of Harry Potter, Melina and Zoe bond over their love for Harry Potter and share their experiences visiting the Harry Potter Studios outside London. They discuss the level of thoughtfulness and detail that went into creating the world of Harry Potter and how it inspires them in their own work. 00:23:49 - The Power of Framing, Zoe explains the concept of framing and shares an example from her idol, Derren Brown, a mind reader and illusionist who is a master at directing attention. She discusses how framing works to focus our attention on one thing and make us ignore everything else, and how this is a metaphor for how our brain makes decisions. 00:29:22 - The Influence of Derren Brown, Melina and Zoe discuss the work of Derren Brown and how he is an expert in influence, even though he is not an academic. They share examples of how he uses questioning techniques to get people to believe certain things and how he can get them to choose something different from what they originally wanted. 00:31:38 - The Importance of Experimentation, Zoe emphasizes the importance of experimentation in behavioral science and how it is critical to test and iterate on things. 00:31:31 - Setting Goals and The Magic Question, Dr. Zoe Chance shares tips on setting long-term goals and using the magic question to collaborate and problem-solve with others. The magic question involves asking "What it would take...?" to achieve a specific goal or overcome an obstacle. By doing this, it shifts the mindset from resistance to collaboration, and the other person becomes committed to supporting the outcome. 00:35:20 - Personal Journey of Transformation, The book Influence Is Your Superpower is a personal journey of transformation to becoming someone that people want to say yes to. It provides readers with the tools needed to gain influence through personal and professional relationships. The book is focused on collaboration and problem-solving to achieve goals. 00:37:06 - Connecting with Zoe Chance, The best way to get the book Influence Is Your Superpower is through Zoe Chance's website, Zoechance.com. You can connect with her on Twitter, where she shares tips and engages with readers. She encourages readers to share how they use the tips from the book. 00:38:39 - Using the Magic Question, The magic question "What would it take?" is a simple yet powerful tool that can be used to achieve goals and overcome obstacles. It involves asking the other person what it would take to achieve a specific goal or overcome an obstacle. This approach shifts the mindset from resistance to collaboration and helps to identify the roadmap needed to achieve the desired outcome. 00:39:14 - Conclusion, Melina's top insights from the conversation. What stuck with you while listening to the episode? What are you going to try? Come share it with Melina on social media -- you'll find her as @thebrainybiz everywhere and as Melina Palmer on LinkedIn. Thanks for listening. Don't forget to subscribe on Apple Podcasts or Android. If you like what you heard, please leave a review on iTunes and share what you liked about the show.  I hope you love everything recommended via The Brainy Business! Everything was independently reviewed and selected by me, Melina Palmer. So you know, as an Amazon Associate I earn from qualifying purchases. That means if you decide to shop from the links on this page (via Amazon or others), The Brainy Business may collect a share of sales or other compensation. Let's connect: Melina@TheBrainyBusiness.com The Brainy Business® on Facebook The Brainy Business on Twitter The Brainy Business on Instagram The Brainy Business on LinkedIn Melina on LinkedIn The Brainy Business on Youtube Learn and Support The Brainy Business: Check out and get your copies of Melina's Books.  Get the Books Mentioned on (or related to) this Episode: Influence Is Your Superpower, by Zoe Chance You Have More Influence Than You Think, by Vanessa Bohns Magic Words, by Jonah Berger The Power of Saying No, by Vanessa Patrick What Your Employees Need and Can't Tell You, by Melina Palmer Connect with Zoe:  Zoe on Twitter Follow Zoe on LinkedIn Zoe's Website Top Recommended Next Episode: A More Beautiful Question, with Warren Berger (ep 200) Already Heard That One? Try These:  Framing (ep 296) You Have More Influence Than You Think, with Vanessa Bohns (ep 197) Influence, with Robert Cialdini (ep 157) 5 Years, 299 Episodes, These Are Your Favorites (ep 299) Getting Along, with Amy Gallo (ep 269) A More Just Future, with Dolly Chugh (ep 247) Non-Obvious Thinking, with Rohit Bhargava (ep 297) What is Questionstorming? (ep 215) Priming (ep 252) Framing (ep 296) What is Cognitive Semiotics? With Sarah Thompson (ep 259) Leveraging Metaphor, with Olson Zaltman (ep 181)  Magic Words, with Jonah Berger (ep 301) The Sense of Sight (episode 24) The IKEA Effect (ep 112) Other Important Links:  Brainy Bites - Melina's LinkedIn Newsletter Zoe's Yale Faculty Page How to Make a Behavior Addictive: Zoë Chance at TEDxMillRiver Derren Brown, The Apocalypse Derren Brown, Perfect Present

The importance of data visualization cannot be overstated, as it plays a crucial role in making complex data accessible, engaging, and actionable. Presenting data in a way that clearly communicates an underlying narrative or message can lead to more effective decision-making and a deeper understanding of data-driven insights. Additionally, data visualization assists in conveying these messages to different audiences, ensuring that the information is received and interpreted accurately. In her conversation with Melina Palmer, Sarah Kay Miller discusses the importance of crafting a narrative with data visualization and how it can effectively communicate complex information. She notes that data visualization is not merely about producing visually appealing designs but also about presenting data in such a way that resonates with the intended audience. Throughout their discussion, Miller emphasizes the importance of thoughtfulness and creativity in creating meaningful data art. In this episode: Delve into the captivating realm of data visualization and data art to transform information processing. Understand the difference between data visualization and data art. Appreciate the critical connection between narrative and impactful data visualization and data art. Obtain key pointers to design compelling data visuals that resonate with diverse audiences. Identify the value of thought-provoking comparisons for maximum effectiveness in data presentations. Show Notes: 00:00:00 - Introduction, Melina introduces the Brainy Business podcast and welcomes Sarah Kay Miller, a data visualization designer, to the show. She also announces the 5-year anniversary of the podcast and the data art created by Sarah Kay to celebrate the milestone. 00:02:29 - About Sarah Kay Miller, Sarah Kay Miller is an independent data visualization designer with a background in graphic design. She defines data visualization as the process of visualizing data, making it more intuitive for humans to understand patterns, trends, and comparisons. Data art, on the other hand, is a broader category of creative endeavors that draw inspiration from or are touched by data. 00:05:00 - Data Visualization vs. Data Art, The line between data visualization and data art is blurry. Data visualization involves creating charts and graphs that help people understand data more intuitively, while data art is a creative endeavor that draws inspiration from data sets. Both are necessary and can be used in different contexts. 00:08:00 - Process of Data Visualization, Sarah Kay Miller spends a lot of time investigating data sets and collaborating with clients to understand domain expertise. Data visualization involves threading a narrative through the data to make it more interesting and engaging. It allows people to communicate messages, insights, or ideas more effectively. 00:13:21 - Sarah Kay's Process, Sarah Kay Miller's process involves three main phases: groundwork, design, and iteration. She elaborates on each phase and how she approaches them. 00:15:37 - Designing Data Visualizations, Sarah Kay Miller talks about her process of designing data visualizations. She discusses how she dives into the data and visualizes it in many ways -- everything from basic charts to the more elaborate and artistic. She also talks about the importance of understanding brand identity and color palettes when designing. 00:17:08 - Insights from Data Visualization, Miller shares her insights from visualizing data from The Brainy Business podcast. She talks about the upward trend in podcast downloads since 2018 and the number of downloads per episode. Melina and Sarah Kay also discuss the impact of the first two episodes on listeners, and how people tend to go back and listen to the earlier episodes. 00:22:49 - Design Ideas & Brand Identity, Miller talks about her design ideas for The Brainy Business podcast. She discusses the importance of staying within the brand identity of the podcast and how she used inspiration from the typography of the logo to create a groovy and energetic design. 00:27:03 - Final Product & Data Art, Miller shares the final product of her data visualization for The Brainy Business podcast. She talks about how she played with the layout of the circles to give it more movement and how she used a brighter blue to make it pop on thumbnails. She also talks about the importance of showcasing the global reach of the podcast and how everyone matters. 00:30:49 - Data Visualization as Data Art, Sarah discusses the importance of representing data in a visually appealing way and the power of data art to convey information. She talks about her love for creating unique and unusual chart types and how they can help tell a story. 00:34:05 - Fun Project on Architecture, Sarah shares details of a project she worked on for Space 10, a subsidiary of IKEA. She talks about how they created a data set for a visualization of the history of tools architects use and how digital tools have impacted building design. The end result was a comprehensive and beautiful data visualization that straddled both data visualization and data art. 00:40:53 - Data Visualization for Social Media, Sarah talks about the challenges of creating data visualizations for social media, where attention spans are shorter and space is limited. She discusses the importance of video and motion design in creating engaging and informative data stories for platforms like Instagram and TikTok. 00:43:51 - Time Required for Projects, Sarah explains that the timeline for a data visualization project varies depending on the scope, and collecting data can add time to the process. She suggests that two to three months is doable for a small to medium-sized project, but larger or more complex projects can take longer. 00:46:44 - The Importance of Data Visualization, The value of data art and visualization in effectively communicating data to viewers. She emphasizes the need to understand numbers and find meaningful comparisons to make data more relatable to humans. 00:47:25 - Impactful Data Visualization Examples, Melina shares about an article in The New York Times on vacant office spaces in New York City as an excellent example of impactful data visualization. The comparison of the number of vacant spaces to the Empire State Building makes the data more memorable and understandable. 00:48:01 - Pareto Principle in Data Visualization, The Pareto principle or 80/20 rule is discussed for data visualization. Melina recommends spending 80% of the time on the 20% of data that's most important or interesting to make the visualization more impactful. 00:48:34 - Conclusion, Melina's top insights from the conversation. What stuck with you while listening to the episode? What are you going to try? Come share it with Melina on social media -- you'll find her as @thebrainybiz everywhere and as Melina Palmer on LinkedIn. Thanks for listening. Don't forget to subscribe on Apple Podcasts or Android. If you like what you heard, please leave a review on iTunes and share what you liked about the show.  I hope you love everything recommended via The Brainy Business! Everything was independently reviewed and selected by me, Melina Palmer. So you know, as an Amazon Associate I earn from qualifying purchases. That means if you decide to shop from the links on this page (via Amazon or others), The Brainy Business may collect a share of sales or other compensation. Let's connect: Melina@TheBrainyBusiness.com The Brainy Business® on Facebook The Brainy Business on Twitter The Brainy Business on Instagram The Brainy Business on LinkedIn Melina on LinkedIn The Brainy Business on Youtube Learn and Support The Brainy Business: Check out and get your copies of Melina's Books.  Get the Books Mentioned on (or related to) this Episode: Magic Words, by Jonah Berger Getting Along, by Amy Gallo A More Just Future, by Dolly Chugh The Future Normal, by Rohit Bhargava What Your Customer Wants and Can't Tell You, by Melina Palmer Connect with Jonah:  Sarah Kay on Instagram Follow Sarah Kay on LinkedIn Sarah Kay's Website Top Recommended Next Episode: A More Beautiful Question, with Warren Berger (ep 200) Already Heard That One? Try These:  Getting Along, with Amy Gallo (ep 269) A More Just Future, with Dolly Chugh (ep 247) Non-Obvious Thinking, with Rohit Bhargava (ep 297) Sight or Vision? (ep 24) Power of Touch (ep 302) NUDGES and Choice Architecture (ep 35) What is Questionstorming? (ep 215) Priming (ep 252) Framing (ep 296) Social Proof (ep 87)  Using Semiotics in Retail, with Rachel Lawes (ep 191) What is Cognitive Semiotics? With Sarah Thompson (ep 259) Leveraging Metaphor, with Olson Zaltman (ep 181)  The Power of Us, with Dominic Packer (ep 178) Multinarrative Storytelling, with Troy Campbell (ep 293) The Life-Saving Skill of Story, with Michelle Auerbach (ep 288) Behavioral Storytelling, with David Paull (ep 289) Other Important Links:  Brainy Bites - Melina's LinkedIn Newsletter Sarah's work on Mindworks: The Science of Thinking

On today's episode, BJ talks with Holly Bolton, Owner of 3chord Marketing. Holly talks about how she found her way into the A/E/C industry, the specificities of the niche marketing she engages with at 3 Chord, and the importance of awareness building in the industry. Resources mentioned: “You Are Not So Smart”  by David McRaney: https://www.amazon.com/You-Are-Not-So-Smart/dp/1592407366“What Your Customer Wants and Can't Tell You” by Melina Palmer: https://www.amazon.com/What-Your-Customer-Wants-Cant/dp/1642505625“The Person You Mean to Be: How Good People Fight Bias” by Dolly Chugh: https://www.amazon.com/Person-You-Mean-Be-People/dp/0062692143Find Holly on LinkedIn: https://www.linkedin.com/in/hollybolton/Inspiring People and Places is brought to you by MCFA. Visit our website www.MCFAglobal.com and sign up for our weekly newsletter where we curate some of the top industry articles of the week and give you a dose of inspiration as you head into the weekend!  MCFA IS HIRING!!  If you or anyone you know are looking to work in the Planning, Project Development, Project Management, or Construction Management field, contact us through our website. Interns to Executives...we need great people to help us innovate and inspire, plan, develop and build our nation's infrastructure.  Check out our MUST FILL positions here https://mcfaglobal.com/careers/.  We reward the bold and the action oriented so if you don't see a position but think you are a fit...send us an email!  Learn more at www.MCFAGlobal.com

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In this Inspiration Loves Company episode, we welcome Dolly Chugh, award-winning social psychologist, TED Speaker and author of A More Just Future. Dolly gives us the psychological tools to grapple with the historical context behind our country's current racial fault lines. She demonstrates how it's possible to face our full and complicated American story, be good people, and be patriots—all at the same time. Through heartrending personal histories and practical advice, Dolly invites us to dismantle the systems built by our forebearers and work toward a more just future. Thank you to the global law firm of Perkins Coie LLP for sponsoring this episode of Inspiration Loves Company.

Dolly Chugh (she/her, hear my name) is an award-winning professor at the New York University Stern School of Business where she teaches MBA courses in leadership and management. Her research focuses on “bounded ethicality,” which she describes as the “psychology of good people.” She is the author of The Person You Mean to Be: How Good People Fight Bias (HarperCollins, 2018), A More Just Future (Simon & Schuster, 2022), and the popular Dear Good People newsletter. Dolly's TED Talk was named one of the 25 Most Popular TED Talks of 2018 and currently has almost 5 million views.   Dolly had a number of amazing insights during our conversation. Some of them include: “I love writing. It's a space that's really rejuvenating and clarifying for me” (6:35). “I think through writing” (6:45). “I'm a big fan of dumping thoughts out as unformed as possible” (7:40). “I teach on the page” (8:55). “I am learning alongside my students” (9:10). “Thinking is dynamic” (10:40). “A lot of us are looking for a way to engage that feels ongoing with the conversation” (14:30). “We would never have seen any change for the better if we were waiting for [everyone to get engaged]” (18:00). “The mantra I heard growing up was to not worry about the outcome or reward” (26:15). “Strategically, I'm interested in how to deal with people who degrade the humanity of others” (35:25). “I'm very deadline driven” (37:15). “I put forcing mechanisms on myself” (38:00). “People who had very rigid goals and people who had no goals went to the gym less than people who had a flex goal where there was a range in performance” (41:10). “Any identity I individually care about I'm going to try to defend. That's human nature” (42:10). “One of the identities that many of us care about is being a good person” (42:25). “We don't all have the same definition of what a good person is” (42:30). “We care about validating our identity” (43:35). “That's what I call being goodish. Essentially having a growth mindset as opposed to a fixed mindset” (44:45). “From a learning standpoint, the challenge mindset is a good place to be (45:05). “Sports offer such a good metaphor for life” (48:40). “Our brains are not perfect machines. They've evolved to do a lot on autopilot and take shortcuts” (53:30). “There's a lot more things that benefit all of us than we realize” (57:10). “Shame refers to a bad feeling that encompasses all of who I am… Guilt refers to a bad feeling about something that I did or didn't do. It's not about all of me, it's about that thing” (1:03:15). “Shame tends to lead to us being less active, less proactive, less owning of the issue, less likely to apologize, whereas guilt tends to lead to us to try to remedy the thing, be more active, be more likely to apologize” (1:03:45). “Guilt is not a bad thing. It feels bad. It feels awful. But guilt helps us in a lot of ways” (1:04:15). “Lean into the guilt and try to lean away from the shame” (1:05:00). “You can only sprint for so long” (1:05:35). “Embrace the joy. That's going to be your superpower” (1:07:15). “I'm excited about the power of the arts to help us all move in directions that are uncomfortable” (1:09:00).   Additionally, you can check out Dolly's website here, and follow her on Twitter, Instagram, Facebook, and LinkedIn. I'd also encourage you to purchase Dolly's books, The Person You Mean to Be: How Good People Fight Bias, and A More Just Future anywhere books are sold. You can also watch Dolly's TED Talk here. Thank you so much to Dolly for coming on the podcast! I wrote a book called “Shift Your Mind” that was released in October of 2020, and you can order it on Amazon and Barnes and Noble. Additionally, I have launched a company called Strong Skills, and I encourage you to check out our new website https://www.strongskills.co/. If you liked this episode and/or any others, please follow me on Twitter: @brianlevenson or Instagram: @Intentional_Performers. Thanks for listening.

Air Date 3/14/2023 Today, we take a look at the rise of "woke capitalism" as the cudgel now being wielded against any corporations who dare to seek profits by appealing to the majority of potential customers who prefer progressive social positions to that of Republicans. Be part of the show! Leave us a message or text at 202-999-3991 or email Jay@BestOfTheLeft.com  Transcript BestOfTheLeft.com/Support (Get AD FREE Shows and Bonus Content) Join our Discord community! OUR AFFILIATE LINKS: https://BOMBAS.COM/BEST BUY ONE/GIVE ONE TO SOMEONE IN NEED SHOW NOTES Ch. 1: Dissecting the War on Woke | Part One - Shanspeare - Air Date - Air Date 1-13-23 Republicans are at war with Woke Ch. 2: CRT, ESG: Don't fall for the Right's pretend 'Culture Wars' - The Bradcast - Air Date 3-2-23 We debunk Republicans' new fake culture war outrage attacking a mundane, decades-old investment framework known as ESG in which corporations and investment managers consider factors like the environment when making business decisions. Ch. 3: Who Is Afraid of Woke Capitalism? - After Hours - Air Date 11-2-22 Mihir, Felix and NYU's Dolly Chugh discuss the pressure on business leaders to conform to the demands of woke capitalism. Should you give in? Push back? What are the risks and rewards? Ch. 4: Why Are Republicans Obsessed With “Woke” Corporations? | The Class Room With Olúfẹ́mi O. Táíwò - More Perfect Union - Air Date 7-7-22 In the last few years, Republicans have been increasingly concerned about a “woke” corporate agenda, but they're missing the real problem. It's not that corporations and establishment politicians care too much about racial or gender justice. Ch. 5: Republicans Encouraged SVB Failure - Blame it on 'WOKENESS!' - The Dollemore Daily - Air Date 3-13-22 Jesse talks about the pathetic Republican response to the entirely predictable failure of Silicon Valley Bank (SVB). James Comer substituted leadership and policy acumen for the expected deflection and blamed the bank's collapse on being WOKE Ch. 6: Republicans Loved Corporations…Until They Got ‘Woke' | The Couch Report - Vice News - Air Date 5-10-21 Greg Walters explains the current conflict between the Republican Party and corporate America. MEMBERS-ONLY BONUS CLIP(S) Ch. 7: BlackRock: The Devil's Banker. Do as I say, not as I do. - Unf*cking The Republic - Air Date 9-17-22 BlackRock is at the center of a storm in conservative media for pushing companies too hard toward sustainability. That he's too woke. Liberals think he's behind the housing crisis. Conspiracy theorists believe he's in the pocket of the Chinese government. FINAL COMMENTS Ch. 8: Final comments on how the left really brought about woke capitalism MUSIC (Blue Dot Sessions): Opening Theme: Loving Acoustic Instrumental by John Douglas Orr  Voicemail Music: Low Key Lost Feeling Electro by Alex Stinnent Activism Music: This Fickle World by Theo Bard (https://theobard.bandcamp.com/track/this-fickle-world) Closing Music: Upbeat Laid Back Indie Rock by Alex Stinnent   Produced by Jay! Tomlinson Visit us at BestOfTheLeft.com Listen Anywhere! BestOfTheLeft.com/Listen Listen Anywhere! Follow at Twitter.com/BestOfTheLeft Like at Facebook.com/BestOfTheLeft Contact me directly at Jay@BestOfTheLeft.com

In today's conversation, I am joined by Amy Gallo. Amy is an expert in conflict, communication, and workplace dynamics. She combines the latest management research with practical advice to deliver evidence-based ideas on how to improve relationships and excel at work. She has written two books: The HBR Guide to Dealing with Conflict, and her newest which we are discussing today: Getting Along: How to Work with Anyone (Even Difficult People). In her role as a contributing editor at Harvard Business Review, Amy writes about interpersonal dynamics, communicating ideas, leading and influencing people, and building your career. She has contributed to numerous books on feedback, emotional intelligence, and managing others, and is the co-author of the HBR Guide to Building Your Business Case. She is also a co-host of HBR's Women at Work podcast, which is in its eighth season. She has contributed to other books and has taught at both Brown University and UPenn, and is an all-around wonderful person I'm so delighted to have met. It's kind of a fun and serendipitous story as to how Amy ended up on the show today. Listen in to hear all about it! Show Notes: [00:45] In today's conversation, I am joined by Amy Gallo. Amy is an expert in conflict, communication, and workplace dynamics. [01:59] It's kind of a fun and serendipitous story as to how Amy ended up on the show today. [04:21] SXSW is a massive event over 10 days with a film festival, music festival, food festival, comedy festival, and a conference focused on innovation and technology. Amy and I are both speaking at it this year (my talk is on the same day this episode comes out!) [06:40] Amy shares herself, her background, and the work she does. She wears many hats. [08:02] She didn't think she would become an editor (or be at Harvard Business Review), but she always gravitated to writing.  [10:08] The HBR Women at Work podcast is still one of her favorite projects that she works on. Her work for HBR started small.  [11:41] She loved writing, but never thought she would do anything with it as a career.  [14:12] Writing the HBR Management Tip of the Day is what led to her writing the book, because she could see there was so much work being put out there by people in different fields. She let that inform the advice she was giving.  [16:07] Knowing a little bit about a lot of things and a lot about a few things is a good balance to being able to make interesting connections. [17:35] Getting Along is about navigating the messiness of human interaction and recognizing that we are not all our best selves all the time, especially at work, and that we need the skills to be able to make the most of these very important relationships.  [19:30] We have all had a difficult person at work that we don't get along with.  [20:33] Amy shares the emails with “Brad” that she talks about in her book.  [23:19] Our brains are so wired to scan for threats that we are so focused on negative things (negativity bias).  [25:26] Any time you have a tricky interaction with someone you can't force the person to see it the way you see it.  [26:12] When we are interacting with others and we find ourselves triggered or upset, there are many ways to view that situation. You have to own your interpretation as your perspective.  [27:50] Your interpretation of what is appropriate behavior at work is not going to be the same as everyone else's.  [30:49] There were two main things she wanted to do with this book. First, she wanted to give specific evidence-based advice for the situation they were dealing with.  [32:46] The archetypes are really meant to give people a way into the specific advice that they need. They are meant to get the tactics from research that are supposed to work for this type of behavior.  [33:22] The second thing she wanted to do with the book was to talk about how identity plays a role both in how we interpret difficult behavior and also in terms of the tactics that we can use and are effective for someone who shares the identity that we have.  [35:55] Change is possible. If we really take a close look at what is happening and what could be motivating that behavior, and work on ourselves…then change is possible. It is worth continuing to try to change.  [37:58] Amy shares the eight archetypes: the insecure boss, the pessimist, the victim, the passive-aggressive peer, the know it all, the biased co-worker, the tormentor, and the political operator.  [40:16] Pessimism is contagious in the same way optimism is.   [42:32] Pessimists often don't think they have agency, so giving them agency can really help. You can also give them a formal role to play as the devil's advocate then it is treating it as a benefit to the team. [44:47] We can all find times when can relate to (and likely when we have been) many of the archetypes.  [47:02] There is a good chance you are one or more of the archetypes because we all are.  [48:06] Having more people as part of your “us” can make a big difference.  [49:41] Amy shares her top episode recommendations for the HBR Women At Work podcast.   [51:31] Melina's closing thoughts [52:54] It is important to look at yourself before you look to change someone else. Amy gives tips for seeing how you are contributing to every difficult relationship, and to know that it starts with changing yourself. [54:08] There is always room to change, both for yourself and those you work with, and Getting Along is a great way to better understand what you have been doing yourself in life and work, and have a better experience with everyone tomorrow. Thanks for listening. Don't forget to subscribe on Apple Podcasts or Android. If you like what you heard, please leave a review on iTunes and share what you liked about the show.  I hope you love everything recommended via The Brainy Business! Everything was independently reviewed and selected by me, Melina Palmer. So you know, as an Amazon Associate I earn from qualifying purchases. That means if you decide to shop from the links on this page (via Amazon or others), The Brainy Business may collect a share of sales or other compensation. Let's connect: Melina@TheBrainyBusiness.com The Brainy Business® on Facebook The Brainy Business on Twitter The Brainy Business on Instagram The Brainy Business on LinkedIn Melina on LinkedIn The Brainy Business on Youtube Join the BE Thoughtful Revolution – our free behavioral economics community, and keep the conversation going! Learn and Support The Brainy Business: Check out and get your copies of Melina's Books.  Get the Books Mentioned on (or related to) this Episode: Getting Along, by Amy Gallo HBR Guide to Dealing with Conflict, by Amy Gallo A More Just Future, Dolly Chugh Influence is Your Superpower, by Zoe Chance Both/And Thinking, by Wendy Smith and Marianne Lewis Connect with Amy:  Amy's Newsletter Amy on Twitter Amy on LinkedIn Top Recommended Next Episode: Fundamental Attribution Error (ep 268) Already Heard That One? Try These:  Confirmation Bias (ep 102) A More Just Future, with Dr. Dolly Chugh (ep 247) How to Have Difficult Conversations About Race, with Kwame Christian (ep 221) Tomas Chamorro-Premuzic (ep 267) Focusing Illusion (ep 89) Both/And Thinking with Dr. Wendy Smith (ep 261) Get Your D.O.S.E. of Brain Chemicals (ep 123) Negativity Bias (ep 223) Herding (ep 19)  Influence Is Your Superpower with Yale's Dr. Zoe Chance (ep 189) Other Important Links:  Brainy Bites - Melina's LinkedIn Newsletter Women at Work Podcast Sisterhood is Scarce Sisterhood is Trust Getting Along with a Passive-Aggressive Gossip Getting Along with a Political Operator Getting Along with a Biased Tormentor Getting Along with an Insecure, Know-It-All Pessimist Amy's Website

The human animal doesn't love paradox. We love a clear, simple story. Us versus them. Good versus evil. But life is rarely like that. This is especially true when it comes to wrestling with history. Our guest today calls it the patriot's dilemma. How do you love your country while also acknowledging the painful and horrifying stuff that has happened in the past?Dolly Chugh is a professor at the New York University Stern School of Business where she teaches MBA courses in leadership and management. This is her second time on the show. The last time she came on, she spoke about the concept of being “good-ish.” One of the reasons we get defensive when people criticize us is that we feel like it's a threat to our precious notion of being a good person. But if you have a good-ish mindset, then there's always room to grow. Her new book, A More Just Future, encourages us to do that for America.Content Warning: This episode includes brief mentions of slavery and violence.In this episode, we talked about:Why Dolly was scared to write this bookWhat the home team bias is and how it shows up when we think about our pastWhat belief grief isThe “long time ago illusion”And, what Dolly calls being a gritty patriot Full Shownotes: https://www.tenpercent.com/podcast-episode/dolly-chugh-568See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

Sally Helgesen: Rising Together Sally Helgesen has been cited by Forbes as the world's premier expert on women's leadership. She is a best-selling author, speaker and leadership coach. She has been named by Thinkers50 as one of the world's top 20 coaches and ranked number 6 among the world's thought leaders by Global Gurus. She is the author of several books, including The Female Advantage: Women's Ways of Leadership and The Female Vision: Women's Real Power at Work. Her book The Web of Inclusion: A New Architecture for Building Great Organizations, was cited in The Wall Street Journal as one of the best books on leadership of all time and is credited with bringing the language of inclusion into business. She co-authored How Women Rise, with executive coach Marshall Goldsmith, examining the behaviors most likely to get in the way of successful women. Her newest book is Rising Together: How We Can Bridge Divides and Create a More Inclusive Workplace*. When we get triggered, our default response tends to be either venting about it to others or suffering in silence. In this conversation, Sally and I explore how to respond in a more useful way. She invites us to consider being less invested in our initial response, creating an alternative script, and finding a path forward to influence different behavior. Key Points When we get triggered, our tendency is to either vent about it or suffer in silence. Being overly invested in our first response limits our ability to respond better. This is the authenticity trap. Create an alternative, positive script that helps your own mental well-being and precipitates a more helpful action. Whether the alternative script is true or not isn't the point. The aim is to find the line between not humiliating the other party and also not letting a poor behavior be unaddressed. Wisdom from Sun Tzu: indirection or redirection to disarm an opponent is preferable to the direct engagement of combat. Resources Mentioned Rising Together: How We Can Bridge Divides and Create a More Inclusive Workplace by Sally Helgesen Interview Notes Download my interview notes in PDF format (free membership required). Related Episodes The Way Out of Major Conflict, with Amanda Ripley (episode 529) End Imposter Syndrome in Your Organization, with Jodi-Ann Burey (episode 556) How to Create Inclusive Hiring Practices, with Ruchika Tulshyan (episode 589) How to Respond Better When Challenged, with Dolly Chugh (episode 615) Discover More Activate your free membership for full access to the entire library of interviews since 2011, searchable by topic. To accelerate your learning, uncover more inside Coaching for Leaders Plus.

You don't need to be a good person to be an anti-racist. In fact, you shouldn't be. You should be goodish. In this episode, we sit down with NYU professor and award-winning researcher Dolly Chugh to discuss issues of race in America and how we can create a more just future for all. Dolly is the author of The Person You Mean to Be: How Good People Fight Bias and A More Just Future. Whether you're looking for inspiration to make a positive impact in the world, or grappling with issues of race and allyship, this episode is a must-listen. Tune in and learn how to be builders of the tools, communities, teams, processes, courage, and families that make positive change a reality.

In today's conversation, I am joined by Dr. Wendy Smith, coauthor of Both/And Thinking: Embracing Creative Tensions to Solve Your Toughest Problems. I don't think we realize it all that much, but our lives are full of paradoxes. Questions like: How can we each express our individuality and be a team player? How do we balance work and life? How can we take care of ourselves while supporting others? How can we manage the core business while innovating for the future? Believe it or not, these are some of the everyday paradoxes that make up our lives. And because our brains tend to default to either/or choices, we choose one option over the other. We deal with uncertainty by asserting certainty. BUT this is not the best way, as you will learn about in today's conversation with Wendy Smith, a co-author of one of my new favorite books: Both/And Thinking. Wendy is the Dana J. Johnson Professor of Management and earned her Ph.D. in organizational behavior at Harvard Business School, where she began her intensive research on strategic paradoxes—how leaders and senior teams effectively respond to contradictory, yet interdependent demands. She is a wealth of amazing information and I can't wait for you to learn from her today. Show Notes: [00:42] In today's conversation, I am joined by Dr. Wendy Smith, coauthor of Both/And Thinking: Embracing Creative Tensions to Solve Your Toughest Problems. [01:46] Wendy is the Dana J. Johnson Professor of Management and faculty director of the Women's Leadership Initiative at the Lerner College of Business and Economics, at the University of Delaware. [03:57] Wendy shares about herself, her background, and the work she does. She is a professor of organizational behavior and business leadership management.  [06:27] We all experience these tug of wars in our lives.  [09:37] Our decisions really have multiple layers to them. They show up for us as a dilemma - these competing ideas in which you feel like you have to make a decision.  [11:37] Underlying our dilemmas are these paradoxical tensions.  [14:23] It is not that we are constantly trying to choose between always trying to be super disciplined or always trying to be spontaneous. If we go extreme on one side it becomes problematic in so many ways.  [15:36] The goal is to recognize that there is a relationship between discipline and spontaneity and that discipline enables us to be spontaneous as long as we don't go so extreme. Spontaneity enables us to have more structure in our world.  [17:08] These tensions drive us into either/or thinking. That kind of thinking is limited at best and detrimental at worst.  [19:39] Often when change happens you feel like you have to change significantly and essentially you are throwing out the baby with the bath water by innovating everything. [21:44] Polarization is when you go down a path and you are sure that if you are right about the way you are thinking, someone else must be wrong. [24:35] Businesses should continue to be operationally successful as they move up their S curve. Continue to service your existing customers and be efficient with your existing products and at the same time be scanning, exploring, experimenting, and innovating to figure out what the new S curve looks like.  [27:09] The problem isn't the problem. The way we are framing and thinking about the problem is the problem.  [28:10] You have to change to stay the same.  [30:56] Wendy shares a story about a group that built an inn to honor and value what was key to the culture of Newfoundland.  [34:04] To keep what you have, you have to change and we should embrace that.  [35:35] Her number one tip for writing a book is just to sit and do it.  [38:04] Wendy and her co-author worked together to structure the ideas of the book.  [40:38] There is something deeply paradoxical about behavioral economics (and Wendy loves that!)  [43:02] Just changing the question will invite you into a whole different way of thinking.  [44:02] Melina's closing thoughts [45:55] Embracing paradoxes can have a huge impact. There is so much opportunity there.  Thanks for listening. Don't forget to subscribe on Apple Podcasts or Android. If you like what you heard, please leave a review on iTunes and share what you liked about the show.  I hope you love everything recommended via The Brainy Business! Everything was independently reviewed and selected by me, Melina Palmer. So you know, as an Amazon Associate I earn from qualifying purchases. That means if you decide to shop from the links on this page (via Amazon or others), The Brainy Business may collect a share of sales or other compensation. Let's connect: Melina@TheBrainyBusiness.com The Brainy Business® on Facebook The Brainy Business on Twitter The Brainy Business on Instagram The Brainy Business on LinkedIn Melina on LinkedIn The Brainy Business on Youtube Join the BE Thoughtful Revolution – our free behavioral economics community, and keep the conversation going! Learn and Support The Brainy Business: Check out and get your copies of Melina's Books.  Get the Books Mentioned on (or related to) this Episode: Both/And Thinking, by Wendy Smith & Marianne Lewis The Paradox of Choice, by Barry Schwartz Paradoxes of Group Life, by Kenwyn Smith & David Berg A More Just Future, by Dolly Chugh A More Beautiful Question, by Warren Berger Connect with Wendy:  Wendy's Website Wendy on Twitter Wendy on LinkedIn Top Recommended Next Episode: Framing (ep 16) Already Heard That One? Try These:  A More Just Future, with Dr. Dolly Chugh (ep 247) Paradox of Choice (ep 171) Dunning-Kruger Effect (ep 198) Past, Present, and Future Biase (ep 246) Time Discounting (ep 51) What Your Employees Need and Can't Tell You (ep 225) Change Management (ep 226) Confirmation Bias (ep 260) Focusing Illusion (ep 89) Functional Fixedness (ep 194) A More Beautiful Question with Warren Berger (ep 200) Other Important Links:  Brainy Bites - Melina's LinkedIn Newsletter

In this episode Tayler sits down with Dr. Dolly Chugh to discuss her book, A MORE JUST FUTURE. Dr. Dolly Chugh shows us how we can strengthen our resolve when having difficult conversations about racism in this country, and how we can sit with the reality of America's greatness and treachery.   Book Mentioned:  A More Just Future by Dr. Dolly Chugh Both/And Thinking: Embracing Creative Tensions to Solve Your Toughest Problems by Wendy K. Smith and Marianne Lewis   SIGN UP FOR THE FEMINIST BOOK CLUB READATHON HERE   Support our host & guest:   Follow Dolly Chugh: Website // Instagram // Twitter Follow Tayler: Twitter // Instagram // TikTok Beyond the Box: Our weekly round-up of blog and podcast content delivered directly to your inbox every Friday   Check out our online community here!    This episode was edited by Niba and produced by Renee Powers on the ancestral land of the Dakota people.   Original music by @iam.onyxrose   Learn more about Feminist Book Club on our website, sign up for our emails, shop our Bookshop.org recommendations, and follow us on Instagram, Twitter, TikTok, Facebook, Pinterest.  

Today's episode is all about confirmation bias. My oh my, what an important topic when it comes to applying behavioral science to life and work. You have likely heard the term “confirmation bias” before, whether you heard this episode when it first aired back in May of 2020 or not, as this is one of those concepts that gets thrown around a bit. It is easy to understand on the surface, but the depth of its importance and impact isn't always realized.  Because our brains function largely on predictability and a love for the status quo, confirmation bias is part of our lives and work constantly. Did you know that whether or not you believe someone is difficult or easy to work with, can determine whether or not they are easy or difficult to work with? Kids' performance in school has been found to be tied to the way a teacher was told about them more than on their starting academic ability. Your view of your team or a project or a process can all be a filter that your confirmation bias either uses for good or to keep you stuck.  Now, in case you are wondering why I chose to refresh this episode today, it is because of the interview coming up on Friday with Wendy Smith about her book Both/And Thinking which will change your life. It is so good and fantastic. Because of that conversation, it felt like the best thing we could talk about today to set the stage is confirmation bias. As you listen today, think about what your biases are and where you have an “either/or” mindset. Our world is not one of binary choices. There are many opportunities in the both/and space that businesses can benefit from embracing and updating your filters to be set up for them is going to make such a difference. So, keep that in mind as you listen today. Show Notes: [00:39] Today's episode is all about confirmation bias. [01:16] Confirmation bias is part of our lives and work constantly. [03:25] In its most basic form confirmation bias comes down to our brain's desire to be correct and the subconscious filter deciding what gets through and stored and what gets ignored.  [03:59] The subconscious brain can do 11 million bits of information per second. The conscious brain can only do 40 bits.  [05:44] Stereotypes do go hand and hand with confirmation bias and many of these are taught to us intentionally or not when we are very young. [07:28] The four main ways you will see confirmation bias are: 1) not seeking out objective facts, 2) interpreting information to support your existing belief, 3) only remembering details that upheld your belief, and 4) ignoring information that challenges your belief.  [10:33] Studies have shown that seeing facts from an opposing side that contradicts what you believed going in actually has the opposite effect of what they should and can make people double down on their previous beliefs. (This is known as the backfire effect.) [11:18] You are going to seek out information that supports your beliefs and be more likely to believe, remember, and share those items that support your belief. You are also likely to attribute things to beliefs that aren't necessarily true.  [14:01] This reinforcing tendency is because of illusory correlation which is when we overestimate the relationship between two items to reinforce our biases even when little or no relationship exists.  [15:49] We humans are pretty bad listeners by nature because our brains are processing so much information at any given time.  [18:42] It is important to not start the conversation with a predetermined recommendation before they have had a chance to tell you about their situation. Most everyone should have at least two options.  [21:35] We can inadvertently talk people out of something they have chosen to get if we aren't careful.   [23:24] Confirmation bias doesn't have to be a bad thing and it can very much work to your advantage in life and business.  [24:07] Your conscious brain has limited capacity and you can't do everything so don't waste the effort on little unimportant beliefs.  [27:17] People who have been injured will often see themselves as victims, especially while they are dealing with all the legal stuff. Many people have a big improvement when their cases are settled because they are able to get out of that victim mindset. This is confirmation bias in action. [28:24] You can change the belief that has been holding you back if you are willing to put in a little effort.  [29:46] Melina's closing thoughts [30:40] You need to change YOU before trying to change them. [33:19] Try and find a real human connection point that can help you to get away from just seeing them as “that difficult team member.”  Thanks for listening. Don't forget to subscribe on Apple Podcasts or Android. If you like what you heard, please leave a review on iTunes and share what you liked about the show.  I hope you love everything recommended via The Brainy Business! Everything was independently reviewed and selected by me, Melina Palmer. So you know, as an Amazon Associate I earn from qualifying purchases. That means if you decide to shop from the links on this page (via Amazon or others), The Brainy Business may collect a share of sales or other compensation. Let's connect: Melina@TheBrainyBusiness.com The Brainy Business® on Facebook The Brainy Business on Twitter The Brainy Business on Instagram The Brainy Business on LinkedIn Melina on LinkedIn The Brainy Business on Youtube Join the BE Thoughtful Revolution – our free behavioral economics community, and keep the conversation going! Learn and Support The Brainy Business: Check out and get your copies of Melina's Books.  Get the Books Mentioned on (or related to) this Episode: A More Just Future, by Dolly Chugh Both/And Thinking, by Wendy Smith and Marianne Lewis What Your Employees Need and Can't Tell You, by Melina Palmer Influence, by Robert Cialdini You Have More Influence Than You Think, by Vanessa Bohns Top Recommended Next Episode: Vulnerability Loops (ep 229) Already Heard That One? Try These:  Framing (ep 16) A More Just Future, with Dr. Dolly Chugh (ep 247) IKEA Effect (ep 112) Reciprocity: The Amazing Power of Giving (ep 238) Priming (episode 18) Unity (ep 216) Dr. Robert Cialdini and the (Now!) 7 Principles of Persuasion (ep 157) The Power of Us with Dr. Dominic Packer (ep 178) The Most Important Step in Applying Behavioral Economics: Understanding the Problem (ep 126) Focusing Illusion (ep 89) Get Your D.O.S.E. of Brain Chemicals (ep 123) Decision Fatigue (ep 132) Other Important Links:  Brainy Bites - Melina's LinkedIn Newsletter  How to Effectively Combat Confirmation Bias with Melina Palmer Texas A&M Certificate program Check out the Master Your Mindset Mini-Course

Dolly Chugh: A More Just Future Dolly Chugh is a social psychologist and management professor at the New York University Stern School of Business where she teaches MBA courses in leadership and management. She was one of six professors chosen from thousands at NYU to receive the Distinguished Teaching Award in 2020 and one of five to receive the Dr. Martin Luther King Jr. Faculty Award in 2013. She has been named an SPSP Fellow, received the Academy of Management Best Paper award, and been named one of the top 100 Most Influential People in Business Ethics by Ethisphere Magazine. Her first book, The Person You Mean to Be has received rave praise from Adam Grant, Angela Duckworth, Liz Wiseman, Billie Jean King, and many others. She is the author of A More Just Future: Psychological Tools for Reckoning with our Past and Driving Social Change. All of us know that we will be challenged by others. Sometimes how we see ourselves limits what we could do to change our behavior. In this conversation, Dolly and I discuss how we can do better and the mindset and actions that will help us move forward. Key Points There's no such thing as bad weather, only unsuitable clothing. Nostalgia feels good to many of us, but can get in the way of us seeing the “ands” in situations and experiences. When we are challenged, especially in the context of identity, our tendency is either to deny, distance, or dismantle. Feeling of guilt and shame are indicators that there is an opportunity to change. The goal is not to avoid them, but to use them as a starting point for different behavior. Use values affirmations to give you a booster shot to prepare for the inevitable challenges ahead. These affirmations will help you respond in a more healthy way for everyone. Resources Mentioned Dear Good People newsletter by Dolly Chugh TED talk: How to let go of being a "good" person -- and become a better person by Dolly Chugh The Person You Mean to Be* by Dolly Chugh A More Just Future* by Dolly Chugh Interview Notes Download my interview notes in PDF format (free membership required). Related Episodes The Way Managers Can be Champions for Justice, with Minda Harts (episode 552) How to Help People Engage in Growth, with Whitney Johnson (episode 576) How to Solve the Toughest Problems, with Wendy Smith (episode 612) Discover More Activate your free membership for full access to the entire library of interviews since 2011, searchable by topic.

Welcome to episode #862 of Six Pixels of Separation - The ThinkersOne Podcast. Here it is: Six Pixels of Separation - The ThinkersOne Podcast - Episode #862. I've known (digitally) Dolly Chugh for some time, and I couldn't be happier that she agreed to this have this conversation with me. Dolly is a social psychologist and management professor at the New York University Stern School of Business where she teaches MBA courses in leadership and management. She was one of six professors chosen from thousands at New York University to receive the Distinguished Teaching Award in 2020 and one of five to receive the Dr. Martin Luther King Jr. Faculty Award in 2013. Dolly's research focuses on “bounded ethicality,” which she describes as the “psychology of good people.” Her work has been published in the leading psychology, economics, and management journals, and cited by many books and authors. Her first book, The Person You Mean To Be, is part of what lead Dolly's TED Talk to being named one of the 25 Most Popular TED Talks of 2018, and currently has almost 5 million views. Recently, she launched the popular newsletter, Dear Good People, and her latest book, A More Just Future - Psychological Tools for Reckoning with our Past and Driving Social Change, is all about how we can better develop our resilience by dealing with our history. Enjoy the conversation... Running time: 47:44. Hello from beautiful Montreal. Subscribe over at Apple Podcasts. Please visit and leave comments on the blog - Six Pixels of Separation. Feel free to connect to me directly on Facebook here: Mitch Joel on Facebook. Check out ThinkersOne. or you can connect on LinkedIn. ...or on Twitter. Here is my conversation with Dolly Chugh. A More Just Future - Psychological Tools for Reckoning with our Past and Driving Social Change. The Person You Mean To Be. Dear Good People. Dolly's TED Talk. Follow Dolly on Twitter. Follow Dolly on LinkedIn. This week's music: David Usher 'St. Lawrence River'.

In today's conversation, I am joined by Dr. Dolly Chugh. Dolly is a social psychologist and management professor at the New York University Stern School of Business where she teaches MBA courses in leadership and management. Dolly is well-known for her teaching and facilitation skills. She was one of six professors chosen from thousands at New York University to receive the Distinguished Teaching Award in 2020 and one of five to receive the Dr. Martin Luther King Jr. Faculty Award in 2013. Dolly's research focuses on “bounded ethicality,” which she describes as the “psychology of good people.” Her work has been published in leading psychology, economics, and management journals, and cited by many books and authors. Prior to becoming an academic, Dolly worked at Morgan Stanley, Merrill Lynch, Sibson and Company, Scholastic, and Time Inc. Dolly attended Cornell University where she majored in psychology and economics for her undergraduate degree and Harvard University for her MBA and Ph.D. As you will hear in the episode, this is a really personal one for me that hits home for a reason that I haven't really talked about much on the show. Hopefully, it is well received and you understand why I brought it up today, and why I intend to talk about it more in the future. Show Notes: [00:43] In today's conversation, I am joined by Dr. Dolly Chug. Dolly is a social psychologist and management professor at the New York University Stern School of Business where she teaches MBA courses in leadership and management.   [02:54] This is a really personal one for me that hits home for a reason that I haven't really talked about much on the show.  [04:35] Dolly shares about herself, her background, and her work. She is currently a professor. Her research focuses on the psychology of good people.  [06:36] People didn't understand how her double majors went together but they were both about human behavior.   [09:19] She shares how her book, A More Just Future came about. [12:20] After reading the Little House on the Prairie series with her children, on a family trip to visit the area she had many realizations about the history and time period. She pushed it aside at the time, but it kept coming up down the road.  [13:45] She decided she wanted to better understand our relationship with our past as well as our emotional relationship with our country. She wanted to leverage what social psychologists and other social scientists know to offer us tools so we just don't push them aside.  [16:09] We see the past as farther away and blurrier than the future.  [17:12] Understanding today requires me to understand yesterday. [19:44] When we are in a hot emotional state we are more action-oriented.  [21:40] Our minds unconsciously invest in the status quo even when it doesn't benefit us. It protects the default.  [23:08] On almost every meaningful outcome that you can think of there is a racial disparity in the United States.  [24:22] Our brains will justify the systems around us. That is the system justification theory or what she calls the “Good Guys Win Mindset.” It leads us to accept things as they are. [26:23] The cognitive task of accepting that two contradictory statements can both be true is incredibly important.  [28:13] The paradox mindset is a really powerful tool that we can use when we are trying to understand all these contradictions in our past and present.  [29:27] What is the one little thing you can do right now that might be the spark of something new and being able to make that change?  [30:07] The book was a very deep personal journey for Melina. She shares more about her journey (and that of her family) being Alaska Native (Tlingit and Tsimshian).  [32:19] The past isn't that far away.  [33:18] There are a lot of ways that the past spills into the present through our word, our beliefs, and our trauma.  [35:52] Melina shares how important preserving her native culture is for her and what she is doing with her son to preserve their culture.  [37:25] Dolly's book has helped Melina to take steps forward in preserving the culture instead of letting it simmer in her own mind.  [39:21] We all have some family history that we either cherish, don't know, or are embarrassed by. Understanding how that lives in the present is very interesting and we absolutely bring that to work with us.  [42:02] Check out Dolly's newsletter, Dear Good People.   [43:24] Melina's closing thoughts Thanks for listening. Don't forget to subscribe on Apple Podcasts or Android. If you like what you heard, please leave a review on iTunes and share what you liked about the show.  I hope you love everything recommended via The Brainy Business! Everything was independently reviewed and selected by me, Melina Palmer. So you know, as an Amazon Associate I earn from qualifying purchases. That means if you decide to shop from the links on this page (via Amazon or others), The Brainy Business may collect a share of sales or other compensation. Let's connect: Melina@TheBrainyBusiness.com The Brainy Business® on Facebook The Brainy Business on Twitter The Brainy Business on Instagram The Brainy Business on LinkedIn Melina on LinkedIn The Brainy Business on Youtube Join the BE Thoughtful Revolution – our free behavioral economics community, and keep the conversation going! Learn and Support The Brainy Business: Check out and get your copies of Melina's Books.  Get the Books Mentioned on (or related to) this Episode: A More Just Future, by Dolly Chugh Both/And Thinking, by Wendy Smith & Marianne Lewis How to Change, by Katy Milkman The Person You Mean To Be, by Dolly Chugh How Minds Change, by David McRaney Connect with Dolly:  Dolly's Newsletter Dolly on LinkedIn Dolly on Twitter Top Recommended Next Episode: Past, Present, and Future Biases (ep 246) Already Heard That One? Try These:  How To Change, an interview Dr. Katy Milkman (ep 151) Only 1% of People Blow the Whistle at Work—How to Fix That, with Nuala Walsh (ep 153) Time Discounting (ep 51) Status Quo Bias (ep 142) The Power of Us with Dr. Dominic Packer (ep 178) The Power of Story, an Interview with Dr. Michelle Auerbach (ep 145) Confirmation Bias (ep 102) Vulnerability Loops (ep 229) How Minds Change with David McRaney (ep 210) Focusing Illusion (ep 89) Other Important Links:  Brainy Bites - Melina's LinkedIn Newsletter  Ketchikan: Our Native Legacy

Today's episode is another refresh from the series I did on “All the Biases” back in 2019. Two weeks ago on episode 242 we had the one on numbers-based bias called “Math is Hard” and this week is all about time. It focuses on the past and the future and how we don't look at them in the same way, and how that can impact our behavior (it isn't always the same and our preferences definitely change when we are looking forward versus backward) and how this changes the way we value things and so much more.  I chose to refresh this episode today because this coming Friday, Dolly Chugh is on the show to talk about her new book, A More Just Future. We talk specifically about how the way we look backward isn't the same as when we look forward, and how that impacts our likelihood to take action. Even when we are furious in the moment, and are adamant we will take action, because the past and future don't impact our behavior the same way we often don't. This can be really problematic when we are looking to right the wrongs of the past and present for a better future.  As you listen today, I encourage you to consider how the past, present, and future are different for you. Think of a time when you were outraged by something in the moment and said (either aloud or in your head) that you were absolutely going to do or say something and never did. Why is that? When you remember that incident do you feel as upset about it? What if you heard it was going to happen tomorrow or a week from now? What might you do to prevent it? Why do the past and future feel different and how can this knowledge change the way you support other humans? Show Notes: [00:39] Today's episode is another refresh from the series I did on “All the Biases” back in 2019. [01:39] Because the past and future don't impact our behavior the same way, it can really be problematic when we are looking at history and helping to right the wrongs of the past and present. [03:48] People want immediate payoffs.  [06:23] Due to impact bias, we overestimate the duration of the intensity of the impact of how we will feel in the future. We are also victims of projection bias.  [08:26] To prove a point now you might be making a choice that negatively impacts your future self.  [10:08] The sunk cost fallacy is where people will keep spending and justify pouring into a bad prior investment even though evidence shows it is bad.  [12:37] As your brain gets overwhelmed your subconscious is more likely to take the reins, meaning you will make more battery and present-focused decisions instead of snowball, future-focused decisions.  [14:05] In the cold state we may know that something is a good idea and commit ourselves that when you are in a hot state you don't have the option to let that hot self take over and make a bad decision about the present.   [16:03] People think that when you are in that cold state you're not going to require, need, or want whatever the things are as much as you actually will when your body chemistry has changed to the hot state.    [16:49] People are impacted more by losses than gains and it takes double the joy felt by a gain to equal the pain that is felt by a loss.   [18:03] You may consciously want to stop dreading something. However, as long as your subconscious is still getting some kind of reward or benefit from the physical act of dreading you would need a lot of extra savoring, positive benefit, and something to enjoy at the moment to combat the dread.  [20:45] We do not really like risks and will avoid them when we can. Due to a zero risk bias, we humans prefer to reduce a small risk down to nothing than we would like to take a bigger reduction in a larger risk.  [22:27] When you think you are safer, you are more likely to take risks in other areas. For example, people drive worse when wearing a seatbelt. [25:01] Because we don't want to change, we may ostrich and avoid the potential negative even at our own personal cost.    [26:13] For one person to succeed it does not mean everyone else has to lose or fail.  [28:52] When you know the rules of the game (all these biases and how they work together) it can be easier than you think to trick your brain into doing more in your own favor and use these biases in your favor so you can make decisions today that you will appreciate tomorrow or help get yourself out of a negative spiral.  [31:52] Melina's closing thoughts [32:37] Time discounting is such a big hurdle for us but knowing about it and how it combines with bikeshedding, planning fallacy, and optimism bias is the first step in tackling this.  Thanks for listening. Don't forget to subscribe on Apple Podcasts or Android. If you like what you heard, please leave a review on iTunes and share what you liked about the show.  I hope you love everything recommended via The Brainy Business! Everything was independently reviewed and selected by me, Melina Palmer. So you know, as an Amazon Associate I earn from qualifying purchases. That means if you decide to shop from the links on this page (via Amazon or others), The Brainy Business may collect a share of sales or other compensation. Let's connect: Melina@TheBrainyBusiness.com The Brainy Business® on Facebook The Brainy Business on Twitter The Brainy Business on Instagram The Brainy Business on LinkedIn Melina on LinkedIn The Brainy Business on Youtube Join the BE Thoughtful Revolution – our free behavioral economics community, and keep the conversation going! Learn and Support The Brainy Business: Check out and get your copies of Melina's Books.  Get the Books Mentioned on (or related to) this Episode: Fierce Conversations, by Susan Scott A More Just Future, by Dolly Chugh A More Beautiful Question, by Warren Berger How Minds Change, by David McRaney Behavioral Investor, by Daniel Crosby Top Recommended Next Episode: Time Discounting (ep 51) Already Heard That One? Try These:  Focusing Illusion (ep 89) Get Your D.O.S.E. of Brain Chemicals (ep 123) Decision Fatigue (ep 132) Bikeshedding (ep 99) Planning Fallacy (ep 114) Optimism Bias (ep 34) Loss Aversion (ep 9) Math Is Hard (ep 242) A More Beautiful Question with Warren Berger (ep 200) Endowment Effect (ep 139) Status Quo Bias (ep 142) Other Important Links:  Brainy Bites - Melina's LinkedIn Newsletter  Diversification Bias: Explaining the Discrepancy in Variety Seeking Between Combined and Separated Choices Mixing Virtue and Vice: Combining the Immediacy Effect and the Diversification Heuristic Research on How Self-control Works Could Help You Stick With New Year's Resolutions Free Will in Consumer Behavior: Self-control, Ego Depletion, and Choice A Multilab Preregistered Replication of the Ego-Depletion Effect Hot–Cold Empathy Gaps and Medical Decision Making Exploring the Cold-to-Hot Empathy Gap in Smokers Anomalies: The Endowment Effect, Loss Aversion, and Status Quo Bias Experimental Tests of the Endowment Effect and the Coase Theorem Does Market Experience Eliminate Market Anomalies? The Case of Exogenous Market Experience

Social psychologist Dolly Chugh joins Dr. Phil on the Phil in the Blanks podcast to discuss how to embrace, rather than ignore, the contradictions of American history. “This love of country is getting in the way of us actually engaging with what we don't like about our country,” Chugh says. In her new book, A More Just Future: Psychological Tools for Reckoning With Our Past and Driving Social Change, Chugh offers seven tools grounded in psychological research that can help you learn -- and, importantly, unlearn -- American history. This episode drops Tuesday. Listen and subscribe here. http://bit.ly/DrPhilpod   Learn more about your ad choices. Visit megaphone.fm/adchoices

We find it easy to condemn wrongdoers, after they've been called out. But why do we often let unethical behavior occur around us, and not speak out? If we take a step back from the idea of there being one “bad apple”, we realize that with any wrongdoing, there is a collection of people who have been complicit in the behavior. Why is there so much fear about speaking up? “We've created too much fear in speaking up, when in fact, there's so much value in avoiding harm in that process.“ ~ Max Bazerman Our fascinating conversation with Max Bazerman aligns with the publication of his excellent new book, “Complicit: How We Enable the Unethical and How to Stop”. Our discussion is rich with insight, in particular we delve into the reason that we hold people, including ourselves, more responsible for errors of commission than omission. So how can we avoid errors of omission? Max Bazerman is a world famous behavioral scientist. He is the Jesse Isidor Straus Professor of Business Administration at the Harvard Business School and the Co-Director of the Center for Public Leadership at the Harvard Kennedy School. He is the author, co-author, or co-editor of twenty books and over 200 research articles and chapters. His awards include an honorary doctorate from the University of London and both the Distinguished Educator Award and the Distinguished Scholar Award from the Academy of Management.  Over the years, Max has brought focus to the areas of decision making and ethics. Having been on the show before, we were delighted to welcome Max back to Behavioral Grooves once again. We hope you enjoy this episode of Behavioral Grooves. If you do, please write a review or share with a friend on Apple Podcasts. Thanks, listeners!   Topics (3:16) What does it mean to be complicit? (13:02) How errors of omission play an under-rated role in complicit behavior. (18:21) How to move away from the idea that there is one bad apple? (21:48) Unethical behavior goes unnoticed when it happens gradually. (23:14) Do we legitimize unethical behavior in our leaders? (25:51) Do employees need to be made to care about unethical behavior or do they need to demand ethical behavior from employees? (27:26) When complicitors are engaged in illegal behavior. (29:29) How can we hold people accountable for their bad behavior? (37:33) Max's personal story of being complicit. (39:31) Are there new norms on data collection that can eliminate fraud? (42:23) Dolly Chugh's question for Max. (46:11) How can we all become better people? (49:05) What music does Max enjoy?   © 2022 Behavioral Grooves Links Max Bazerman's book: “Complicit: How We Enable the Unethical and How to Stop”: https://amzn.to/3UKjfNJ  Episode 196, Living Happier By Making the World Better with Max Bazerman: https://behavioralgrooves.com/episode/living-happier-by-making-the-world-better-with-max-bazerman/  Episode 325, Dolly Chugh: Can You Unlearn History And Still Love Your Country? With Dolly Chugh: https://behavioralgrooves.com/episode/dolly-chugh/  Bobo Doll Experiments: https://www.simplypsychology.org/bobo-doll.html  Episode 247, Stanford Prison Experiment, 50 Years On: What Have We Really Learnt? With Dr Philip Zimbardo: https://behavioralgrooves.com/episode/stanford-prison-experiment/  Heroic Imagination Society: https://www.heroicimagination.org/    Musical Links  Bob Dylan “Blowin' in the wind”: https://www.youtube.com/watch?v=MMFj8uDubsE

Dolly Chugh, a social psychologist and management professor at the NYU Stern School of Business, and author of the new book, A More Just Future: Psychological Tools for Reckoning with Our Past and Driving Social Change, joins Scott to discuss what makes a good manager, her thoughts on cancel culture, and working in higher education. Follow Dolly on Twitter, @DollyChugh, and check out her newsletter, Dear Good People.  Scott opens with his thoughts on the recent layoffs in the tech sector, as well as the latest on Elon Musk and Twitter (what a shocker).  Algebra of Happiness: Step up to the plate. Learn more about your ad choices. Visit podcastchoices.com/adchoices

Did you read Little House on the Prairie when you were a child? I didn't, but I know it's a common American rite of passage. My guest in this new episode, Dr. Dolly Chugh, got entirely immersed in the story with her two young daughters - so much so that they took a vacation to the places depicted in the story, and her daughters danced around in prairie dresses. Dr. Chugh didn't realized until afterward that there was something missing from both Little House on the Prairie and from her family's exploration of the Midwest: settlers didn't arrive to find unoccupied land ready for farming; the government actively removed Native Americans from the land so it could be occupied by 'settlers.' Dr. Chugh studies issues related to race as a professor, and yet she completely missed this aspect of our country's history. In her new book, A More Just Future, Dr. Chugh asks why so-called Good People act in ways that are counter to their beliefs because we don't have all the information we need, or we prioritize some information over others. In our conversation we discussed this research, and what we can all do to take actions that are aligned with our values - even when we're new to working on social justice issues. Affiliate link to A more just future: Reckoning with our past and driving social change by Dr. Dolly Chugh: https://amzn.to/3D8adV7 Shownotes: (09:13) 3 ways that we tend to perceive ourselves. (12:02) People who are trying to avoid a loss are more likely to make less ethical choices than people trying to make a game. (14:35) Kahneman and Tversky's work that says how you frame something can have meaningful consequences, even if the thing you're framing is exactly the same. (15:06) So that's all the research of Framing says, and the gain versus loss piece of it says that you can have identical situations. But what the research, Molly Curran and I have shown us that if you frame it as a loss, people are more likely to cheat. (28:51) James Loewen has done some, some deep analyses of textbooks where he's, you know, God bless him spent two years he took like the 20 most popular history textbooks used in American high schools.

Mihir, Felix and NYU's Dolly Chugh discuss the pressure on business leaders to conform to the demands of woke capitalism. Should you give in? Push back? What are the risks and rewards? Also: Feeling low lately? Chances are you are just getting older. We speculate why most people go through some sort of midlife crisis and talk about ways to better cope with life's seemingly inevitable ups and downs.

Learning ALL the parts of our country's history can be very uncomfortable. Not just in the US, but around the world, there are usually very dark parts of our past that many of us would rather brush over because it doesn't marry up with the sterilized version of what we were taught when we were younger.   While many of us are willing to take the next step, to unlearn our history and dismantle the unjust systems that our forebears built, few of us actually know how to go about it effectively. Our wonderful guest on this episode, Dolly Chugh admits to her own story of how she inadvertently taught her kids a polished version of history. And in her own personal reckoning around this experience, wrote the book that she found herself needing to read. And we are delighted to be talking with her about “A More Just Future: Psychological Tools for Reckoning with Our Past and Driving Social Change” because it is now a valuable tool for all of us.   Dolly Chugh is a Harvard educated, award-winning social psychologist at the NYU Stern School of Business, where she is an expert researcher in the psychology of good people. We've previously had Dolly on the show but we are thrilled to welcome her back to discuss her brand new book.   Topics (2:07) How Little House On The Prairie led Dolly to write A More Just Future. (9:24) Behavioral History - the new way of looking at the past? (11:10) Why do we find it so difficult to talk about the dark parts of our history? (14:08) How “dressing for the weather” can help us deal with our emotional responses. (17:56) What other countries can teach the US about our response to history.. (19:37) How a Paradox Mindset can help us sit with uncomfortable truths. (23:28) How does Dolly feel about America after writing the book? (26:12) How do we move forward to a more just future? (29:28) Unlearning our past is simple but not easy. (31:49) Why is George Takei a gritty patriot? (37:51) What is belief grief? (39:42) How psychological distance creates a “long time ago illusion”. (41:37) Using music to anchor us in time. (44:52) What question Dolly would ask Max Bazerman?  (47:54) Grooving Session with Tim and Kurt discussing A More Just Future.   If you are a regular listener to Behavioral Grooves, please consider donating to our work through Patreon. Writing a review of the podcast is also a great way to share your appreciation with other listeners.    © 2022 Behavioral Grooves   Links Dolly's book “A More Just Future: Psychological Tools for Reckoning with Our Past and Driving Social Change “: https://amzn.to/3Cgs9eq   Episode 230, How Good People Fight Bias with Dolly Chugh: https://behavioralgrooves.com/episode/how-good-people-fight-bias/    Dolly's TED Talk: “How to let go of being a "good" person — and become a better person”: https://www.ted.com/talks/dolly_chugh_how_to_let_go_of_being_a_good_person_and_become_a_better_person?language=en   Episode 280, Do We Judge Others By The Way They Speak? | Katherine Kinzler PhD: https://behavioralgrooves.com/episode/judging-by-the-way-others-speak/    Historiography: https://en.wikipedia.org/wiki/Historiography   Dan Gilbert “Stumbling on Happiness”: https://amzn.to/3zdV4iD    Episode 321, Robert Livingston: How To Have A Conversation About Racism: https://behavioralgrooves.com/episode/a-conversation-about-racism/   Angela Duckworth “Grit: The Power of Passion and Perseverance”: https://amzn.to/3suuRZh    “Construal-Level Theory of Psychological Distance” Yaacov Trope and Nira Liberman (2011): https://www.ncbi.nlm.nih.gov/pmc/articles/PMC3152826/    Max Bazerman “Complicit: How We Enable the Unethical and How to Stop”: https://amzn.to/3TSE7lB    Episode 232: Katy Milkman: How to Make Healthy Habits that Actually Last: https://behavioralgrooves.com/episode/katy-milkman-habits-that-last/    Behavioral Grooves Patreon: https://www.patreon.com/behavioralgrooves   Musical Links  Bob Marley “Buffalo Soldier”: https://www.youtube.com/watch?v=S5FCdx7Dn0o  Hamilton “Alexander Hamilton”: https://www.youtube.com/watch?v=VhinPd5RRJw  In the Heights “No Me Diga”: https://www.youtube.com/watch?v=UrFH772ytzM  Louis Armstrong “Hello Dolly”: https://www.youtube.com/watch?v=l7N2wssse14   

“What I'm positing is, is an ability to grapple with contradiction. So that's the paradox mindset that Wendy Smith, Maryanne Lewis and other scholars have shown that when we're able to sit with two conflicting things in our minds, for example that if we stick with the example in South Africa, it may be true that if I'm a student that my parents and my grandparents participated in actively supported apartheid and that they were also wonderful parents and grandparents, right? Like those two things can be true, and being able to sit with that contradiction gives me. Like emotional limberness to kind of, you know, push my way through the, the emotional slog of this is awful. This is awful. And to sit with terrible things happened, that's the only way you can do it.” So says Dolly Chugh, award-winning social psychologist at the NYU Stern School of Business, where she is an expert researcher in the psychology of people and goodness. Her first book is the wonderful, The Person You Mean to Be and she just released a second, called, A More Just Future: Psychological Tools for Reckoning with Our Past and Driving Social Change. Both books serve as inspiring, yet practical guides for those of us who seek to be better. A More Just Future builds on Chugh's first book, which equipped readers with the tools to be “good-ish” people who stand up for their values. In her latest, she offers a guide to reckoning with the whitewashed history of our country in order to build a better future.  The seeds of today's inequalities were sown in the past, she tells us, and it will take an extra dose of resilience and grit to grapple with the truth of our history and to make the systemic changes needed to mend the fabric of our country. Moving from willful ignorance to willful awareness isn't easy, leading to uncomfortable feelings of shame, guilt, disbelief, and resistance when we encounter revelations that run against what we have long been told. But it is possible to love your country with a broken heart, she says, imploring us to grapple with contradiction, employing the paradox mindset as we shift from the rigidness of “either/or” to the nuance of “both/and.”  EPISODE HIGHLIGHTS: Wired for consistency… Light vs. heat-based change… Sitting in paradox… Belief grief… MORE FROM DOLLY CHUGH: A More Just Future: Psychological Tools for Reckoning with Our Past and Driving Social Change The Person You Mean to Be: How Good People Fight Bias “How to let go of being a "good" person—and become a better person,” TED Talk Check out Dolly's Website Follow her on Twitter and Instagram “The Truth About Rosa Parks And Why It Matters To Your Diversity Initiative,” Forbes To learn more about listener data and our privacy practices visit: https://www.audacyinc.com/privacy-policy Learn more about your ad choices. Visit https://podcastchoices.com/adchoices

Guy Kawasaki is on a mission to make you remarkable. His Remarkable People podcast features interviews with remarkable people such as Jane Goodall, Neil deGrasse Tyson, Marc Benioff, Woz, Kristi Yamaguchi, and Bob Cialdini. Every episode will make you more remarkable.With his decades of experience in Silicon Valley as a Venture Capitalist and advisor to the top entrepreneurs in the world, Guy's questions come from a place of curiosity and passion for technology, start-ups, entrepreneurship, and marketing. If you love society and culture, documentaries, and business podcasts, take a second to follow Remarkable People.Listeners of the Remarkable People podcast will learn from some of the most successful people in the world with practical tips and inspiring stories that will help you be more remarkable.Listen to Remarkable People here: https://wavve.link/remarkablepeopleText to get notified of new episodes: https://joinsubtext.com/guyLike this show? Please leave us a review -- even one sentence helps! Consider including your Twitter handle so we can thank you personally!Thank you for your support; it helps the show!

Doing social justice work of any kind, whether it's in our homes with their families or out in the world causes us to encounter uncomfortable feelings like confusion, shame, guilt, and overwhelm. But, according to Dolly Chugh, the author of a powerful new book, A More Justice Future, it isn't a problem to have those emotions; it's more a question of what should we do with them? Join the conversation with Dolly to gain insights into our wired-in biases, our natural emotional responses to reckoning with a painful past and present, and science-backed tools to use our responses more skillfully to build a more just future.  About Dolly Chugh:  Dr. Dolly Chugh is an award-winning social psychologist at NYU Stern School of Business where she studies bounded ethicality, or what she calls the psychology of good people. In 2018, she delivered a popular TED talk, “How to Let Go of Being a Good Person and Become a Better Person.” She is the author of The Person You Mean to Be, which offered the argument that the more we believe we are already good people, the harder it is to become better people. And her new book, which we are here to discuss, is A More Justice Future. Listen and Learn: The power of learning to pronounce one another's names The paradox of the narrative around American pioneers, like the Laura Ingalls Wilder family The value of being a lifelong “unlearner” How principles from acceptance and commitment therapy can help us reckon with the past How to unhook from the dominant cultural narratives to capture greater accuracy and more helpful nuance How studies of home team bias and group identity in sports help us understand that bias is wired into us as part of being human How Dolly understands the controversy around Critical Race Theory Different narratives around history, and what are the most useful kinds of narratives to adopt. What is a paradox mindset and how to practice having one How stories we tell about our history problematically obscure how change happens The power of a growth mindset in doing social justice work How to build more nuance into some of our cultural fables (and why we should)  The fable of Dolly's own life that she's worked to introduce nuance into Resources: Dolly's website A More Justice Future, by Dolly Chugh The Person You Mean to Be, by Dolly Chugh Dolly's TEDx Talk, How to Let Go of Being a Good Person and Become a Better Person  Related Episodes Episode 200: Growing Grit with Angela Duckworth Episode 234. The Power of Us with Dominic Packer Episode 256. Social Justice Parenting with Tracy Baxley Learn more about your ad choices. Visit megaphone.fm/adchoices

Dolly Chugh joins me on the Passion Struck podcast to discuss her new book, A More Just Future. In our interview, Dolly provides a frank yet endearing compass for "embracing the paradox" that America was built on the idea that all people are equal. Yet it was founded on slavery. Chugh interweaves lessons on structural racism, the patriot's dilemma, and settler colonialism. We discuss her study of good people and why we should stop focusing on being a good person so that we can become a better one. We explore the contradictions of US history and how we should learn to view them, connecting the dots between current events and the past. Dolly Chugh is a Harvard-educated, award-winning social psychologist at the NYU Stern School of Business, where she is an expert researcher in the psychology of good people. In 2018, she delivered the popular TED Talk “How to let go of being a ‘good' person and become a better person.” She is the author of A More Just Future and The Person You Mean to Be. Purchase A More Just Future: https://amzn.to/3fZXLNY  (Amazon Link) --► Get the resources and all links related to this episode here: https://passionstruck.com/dolly-chugh-create-a-more-just-future/  --► For information about advertisers and promo codes, go to: https://passionstruck.com/deals/  --► Prefer to watch this interview: https://youtu.be/GfbPTGIRiCs  --► Subscribe to Our YouTube Channel Here: https://www.youtube.com/c/JohnRMiles --► Subscribe to the Passion Struck Podcast: https://podcasts.apple.com/us/podcast/passion-struck-with-john-r-miles/id1553279283  Thank You, BiOptimizers, for Sponsoring. This episode of Passion Struck with John R. Miles is brought to you by BiOptimizers who has one mission: to help humans shift from a sick, unhealthy condition into a peak biologically optimized state. Their Magnesium Breakthrough supplement is the only product in the market with all seven types of magnesium. And it's specially formulated to reach every tissue in your body to provide maximum health benefits. Get 10% off at https://magbreakthrough.com/passionstruck. Thank You, InsideTracker, for Sponsoring. This episode of Passion Struck is also brought to you by Inside Tracker, the ultra-personalized nutrition system that compiles data from DNA tests, blood samples, reported lifestyle, and nutrition. Personal health analysis and data-driven wellness guide designed to help you live healthier and longer. Get 20% off the entire InsideTracker store at https://www.insidetracker.com/passionstruck. Where to Follow Dolly Chugh Website: https://www.dollychugh.com/  Instagram: https://www.instagram.com/dolly.chugh/  Twitter: https://twitter.com/DollyChugh  LinkedIn: https://www.linkedin.com/in/dolly-chugh-07ab506/ -- John R. Miles is the CEO, and Founder of PASSION STRUCK®, the first-of-its-kind company, focused on impacting real change by teaching people how to live Intentionally. He is on a mission to help people live a no-regrets life that exalts their victories and lets them know they matter in the world. For over two decades, he built his own career applying his research of passion-struck leadership, first becoming a Fortune 50 CIO and then a multi-industry CEO. He is the executive producer and host of the top-ranked Passion Struck Podcast, selected as one of the Top 50 most inspirational podcasts in 2022. Learn more about John: https://johnrmiles.com/  ===== FOLLOW JOHN ON THE SOCIALS ===== * Twitter: https://twitter.com/Milesjohnr * Facebook: https://www.facebook.com/johnrmiles.c0m * Medium: https://medium.com/@JohnRMiles​ * Instagram: https://www.instagram.com/john_r_miles * LinkedIn: https://www.linkedin.com/in/milesjohn/ * Blog: https://johnrmiles.com/blog/ * Instagram: https://www.instagram.com/passion_struck_podcast * Gear: https://www.zazzle.com/store/passion_sruck_podcast  

Why are human beings determined to be good people? Why are we interested in being ethically and morally right? And more importantly, why are we so prone to going off track? If we are so righteous, why is there so much hate and bias in the world? Dr. Dolly Chugh, Social Psychologist and Management Professor at the New York University Stern School of Business, has dedicated her life to answering these existential questions. Her research focuses on “bounded ethicality,” which she describes as the “psychology of good people.” On this episode of The Game Changing Attorney Podcast, Dolly and Michael dive into: How to let go of being a good person, and how to become a better person How to fight race and gender bias How to become the person we mean to be Links & Resources: Episode Show Notes Psychology Today Nobel Prize Juneteenth The Tulsa Massacre Internment of Japanese Americans in WWII Little House on the Prairie Jay Van Bavel New York Mets Instagram Angela Duckworth Washington Redskins (Commanders) Anne Frank Martin Luther King, Jr. Barabara Walters The Holocaust Civil Rights Movement Bob Marley The Marley Hypothesis “Buffalo Soldier” The Game Changing Attorney Podcast Isabel Wilkerson Cast by Isabel Wilkerson George Takei Star Trek Franklin Delano Roosevelt The Hero's Journey

It's counter-intuitive but true: letting go of being a good person is key to becoming a better one, and often times it starts with acknowledging our unconscious bias. Social scientist and best-selling author Dolly Chugh offers phenomenal insight that can benefit us both at home and in the workplace.

Kelly welcomes Dolly Chugh back to the podcast. Dolly is a social scientist at NYU’s Stern School of Business to discuss her new book “A More Just Future: Psychological Tools for Reckoning with Our Past and Driving Social Change.” “Bedtime stories often serve as accidental history lessons.”  “To see history for what it is, we […]

Racism is solvable, but that doesn't mean we will solve it. To close the gap between the probable and possible, we need to have meaningful conversations. “Conversation is one of the most powerful ways to build knowledge, awareness, and empathy and ultimately, impact change.” In his award winning book, “The Conversation: How Seeking and Speaking the Truth About Racism Can Radically Transform Individuals and Organizations”, Dr Robert Livingston PhD provides a compass and a roadmap for individuals and for organizational leaders to solve racism. As a leading Harvard social psychologist, he expertly combines his research and narrative for an audience who is eager to be part of the solution. Robert talks with us about the lightbulb moment he realized storytelling was a powerful way to engage an audience. By building relationships and using narratives, you can change people's behavior in a way that facts and graphs simply don't. Our conversation with Robert gives us the tools to firstly define racism and recognize its existence. We learn why motivated reasoning tries to protect us from the threat of addressing our own racism. But if we approach the painful conversations with a growth mindset, we can allow ourselves the grace to learn.   © 2022 Behavioral Grooves   Topics (3:13) Welcome and speed round questions. (4:23) Is racism a solvable problem? (6:19) Why conversation is so crucial to overcoming racism. (13:18) How The Press Model can help solve racism. (19:47) Why are people in denial about racism? (25:12) How to challenge the “I'm not a racist” relative? (28:48) How to have a conversation about racism, rather than a debate.  (36:20) Why do we confuse equity and equality? (45:03) People are not as concerned about fairness as they are about winning. (47:52) What music would Robert take to a desert island?   Links Robert Livingston's book “The Conversation: How Seeking and Speaking the Truth About Racism Can Radically Transform Individuals and Organizations”: https://amzn.to/3DdQZOc Episode 232, Katy Milkman: How to Make Healthy Habits that Actually Last: https://behavioralgrooves.com/episode/katy-milkman-habits-that-last/  “Whites See Racism as a Zero-Sum Game That They Are Now Losing” Michael Norton and Samuel Sommers (2011): https://journals.sagepub.com/doi/abs/10.1177/1745691611406922  Carol Dweck “Mindset: The New Psychology of Success”: https://amzn.to/3SBhamm  Amy Edmondson: https://www.hbs.edu/faculty/Pages/profile.aspx?facId=6451  Episode 178, Kwame Christian: On Compassionate Curiosity, Social Justice Conversations, and Cinnamon Toast Crunch: https://behavioralgrooves.com/episode/kwame-christian-on-compassionate-curiosity-social-justice-conversations-and-cinnamon-toast-crunch/  Episode 230, How Good People Fight Bias with Dolly Chugh: https://behavioralgrooves.com/episode/how-good-people-fight-bias/    Musical Links Stevie Wonder “Songs In The Key of Life”: https://www.youtube.com/watch?v=oiG9eiwUpHo  Miles Davis “So What”: https://www.youtube.com/watch?v=zqNTltOGh5c

Psychology and neuroscience have proven that our minds do things on autopilot. These shortcuts (or heuristics) are laden with unconscious biases, which are juxtaposed to our self identity as a “good” person; one that isn't racist, sexist or homophobic. Dolly Chugh believes we should set a higher standard for ourselves by being good-ish people. By implementing a Growth Mindset, a concept pioneered by Carol Dweck, we don't hang on too tightly to our identity. We learn to change, and to be taught and to grow.   Dolly Chugh is an award-winning associate professor and social psychologist at the Stern School of Business at New York University. Her research focuses on the “psychology of good people”. How and why most of us, however well-intended, are still prone to race and gender bias, as well as what she calls “bounded ethicality.”     Kurt and Tim sat down with Dolly for this episode in Spring 2021 to talk about the concept of “good-ish” which is a central theme to her book The Person You Mean to Be: How Good People Fight Bias. In subsequent episodes we have referenced Dolly's interview and work many times, so we wanted to republish her episode so you can enjoy listening to her insights again.   In our conversation with Dolly we learn about her beautiful analogy of headwinds and tailwinds that describe the invisible biases and systemic issues that many people in our world face. She explains the “Hmmm Framework” that she came up with after the January 6th Attack on the Capitol. And, of course, we discuss music and how Dolly incorporates it into her teaching and her writing.   In our focused Grooving Session, Tim and Kurt extract the meaningful ways that we can apply Dolly's work into our everyday lives. We summarize the key parts of our interview with her and how we can each challenge ourselves to find our good-ish groove!   What You Will Learn from Dolly Chugh  (2:41) Speed round questions (4:12) What is the difference between good and good-ish?  (9:09) Why is a growth mindset so difficult? (12:28) Why we should integrate psychology more into our educational and political systems (15:48) How systemic racism and unconscious bias are related (29:12) Hmmm Framework and thought experiments (34:04) How do we discover our own blind spots? (38:58) How Dolly incorporates music into her teaching and writing (43:21) Applications from our interview with Dolly in our Grooving Session: Step back and be intentional, use “when...then…” statements. Don't hold on so tightly to our identity and the status quo. Thought experiments to unveil our own ignorance.  The Harvard Implicit Association Test (IAT). Self audit - look at our library, our magazines, our TV shows, what we talk about with friends. How are we showing up in the world? Are we being intentional with where we put our effort? © 2022 Behavioral Grooves   Links Dolly Chugh: http://www.dollychugh.com/about-dolly  Dolly Chugh, The Person You Mean to Be: How Good People Fight Bias https://amzn.to/35tGwMe  Carol Dweck, Mindset, The New Psychology of Success https://amzn.to/3wDv10I  Episode 196: Living Happier By Making the World Better with Max Bazerman https://behavioralgrooves.com/episode/living-happier-by-making-the-world-better-with-max-bazerman/ Mahzarin Banaji https://psychology.fas.harvard.edu/people/mahzarin-r-banaji  Molly Kern https://www.molly-kern.com/  Happy Days https://www.youtube.com/watch?v=Ee0gziqT2Yk&ab_channel=ChiefScheiderChiefScheider  Grey's Anatomy https://youtu.be/dSGLObjyFvA  Steve Martin and Nuala Walsh, Episode 209: GAABS and Improving the Future for Every Applied Behavioral Scientist https://behavioralgrooves.com/episode/improving-the-future-for-every-applied-behavioral-scientist/ Katy Milkman, How to Change https://amzn.to/3wDZHzc  Confronting the legacy of housing discrimination https://www.cbs.com/shows/cbs_this_morning/video/vLnaRgBIed_ph_NxZa2ZaivfdC_FeD1f/white-americans-confront-legacy-of-housing-discrimination/  Harvard Implicit Association Test https://implicit.harvard.edu/implicit/  Alec Lacamoire https://en.wikipedia.org/wiki/Alex_Lacamoire  Lake Wobegon Effect https://en.wikipedia.org/wiki/Lake_Wobegon  Episode 214: Observing the Non-Obvious: How to Spot Trends Around You with Rohit Bhargava https://behavioralgrooves.com/episode/the-non-obvious-rohit-bhargava/   Musical Links Hamilton “Alexander Hamilton” https://youtu.be/VhinPd5RRJw  In the Heights “Blackout” https://youtu.be/T0V2cCjf1Tk  Something Rotten! “A Musical” https://youtu.be/1KFNcy9VjQI  Bruno Mars “The Lazy Song” https://youtu.be/fLexgOxsZu0  38 Special “Hold On Loosely” https://www.youtube.com/watch?v=vJtf7R_oVaw  Buffalo Springfield “For What It's Worth” https://youtu.be/80_39eAx3z8 

Most of us want to be good people–but what even makes a person “good?” And is our fixation on whether or not we ARE good holding us back from becoming even better? Dolly Chugh is an author and social psychologist who studies the psychology of good people. In this episode, she explains how ethical behavior is full of complexity and paradox, and shares insights on why even striving to be a “good-ish” person can actually help us grow into the better, nicer person we want to become.