Podcast appearances and mentions of amy gallo

Conflict management is an increasingly essential skill for individuals in leadership positions. However, it is a topic that often makes people — especially leaders and managers — feel uneasy. As leaders are responsible for handling conflicts between their employees, teams, and peers, it is crucial for them to have effective strategies for conflict management. Amy Gallo, the author of “Getting Along: How to Work with Anyone (Even Difficult People)," joins the Talent Angle podcast to provide valuable insights and strategies on how to effectively manage conflicts and transform them into productive dialogues within your organization. Amy Gallo is a workplace expert who writes and speaks about gender, interpersonal dynamics, and difficult conversations. She's the best-selling author of “Getting Along: How to Work with Anyone (Even Difficult People)” and the “HBR Guide to Dealing with Conflict,” as well as hundreds of articles for Harvard Business Review. For the past five years, Amy has co-hosted HBR's popular Women at Work podcast, which examines the struggles and successes of women in the workplace. Her advice has been featured in the New York Times, Wall Street Journal, Fast Company, BBC, and NPR. Caroline Walsh is a managing vice president in Gartner's HR practice. Her teams help HR leaders build and execute talent, diversity, rewards, and learning strategies and programs. Caroline has also led Gartner research teams on commercial banking strategy and leadership. She holds a bachelor's degree in East Asian studies from Columbia University, and a master's degree in public affairs from Princeton University.

Young women are entering the workforce full of potential but without some of the interpersonal skills they need to succeed and advance. That's not just their problem; it's ours too. In this live conversation from SXSW EDU, Amy Gallo talks with Neda Norouzi, an architecture professor at the University of Texas at San Antonio, and Aimee Laun, director of the Career Connections Center at Texas Woman's University, about the gap between what colleges teach and what workplaces expect—and the critical role mentors, managers, professors, and parents can play in bridging it.

In this episode of The Brainy Business podcast, Melina Palmer welcomes Amy Gallo, a workplace expert and author of Getting Along: How to Work with Anyone, Even Difficult People. Amy shares her insights on navigating challenging interpersonal dynamics at work and offers practical strategies for improving communication and collaboration with even the most difficult colleagues. Melina and Amy discuss the importance of emotional intelligence and the skills necessary to foster better relationships in the workplace. They explore the eight archetypes of difficult coworkers, including the pessimist, the know-it-all, and the passive-aggressive peer, and provide evidence-based tactics for addressing each type effectively. Amy emphasizes the significance of perspective-taking and how understanding the motivations behind others' behaviors can lead to more productive interactions. In this episode: Learn about the eight archetypes of difficult coworkers and how to identify them in your workplace. Discover practical strategies for improving communication and collaboration with challenging colleagues. Understand the role of emotional intelligence in navigating workplace dynamics. Explore the concept of perspective-taking and how it can transform your interactions. Gain insights into the importance of agency and how to empower yourself and others in difficult situations. Get important links, top recommended books and episodes, and a full transcript at thebrainybusiness.com/488. Looking to explore applications of behavioral economics further?  Learn With Us on our website. Subscribe to Melina's Newsletter Brainy Bites.  Let's connect: Send Us a Message Follow Melina on LinkedIn The Brainy Business on Youtube The Brainy Business on Instagram

Purposeful questions do more than clarify details—they reveal how you think and demonstrate leadership potential. Amy Gallo talks with a program manager looking to strengthen her executive presence and question-asking skills. Harvard Business School professor Alison Wood Brooks joins them to offer research-backed guidance on eliciting useful responses, building credibility through questions, and adapting to different conversational settings.

In episode 40, we welcome back Amy Gallo, co-host of HBR’s Women at Work podcast and the brilliant author of ‘Getting Along: How to Work with Anyone (Even Difficult People)’ to discuss conflict, communication and navigating challenging workplace dynamics. Amy and I discuss: Why emotional regulation is so important and how to create space in challenging situations Establishing team psychological safety The power of euphoric thinking Annette Sloan and I sum-up the three biggest takeaways from my conversation with Amy, and we answer a listener's question about feeling disconnected and lonely at work and how to know when it’s time for a change. Tune in to learn how to navigate emotionally charged and challenging situations in work and life. And if you’d like even more from Amy, dive into our earlier interview with Amy here. Get in touch: Cathal@betteratwork.com.au or betteratwork.net Get in touch on Instagram: @betteratwork_ Get in touch on LinkedIn: https://www.linkedin.com/in/cathal-quinlan/ Send us a question or leave us a voicemail: betteratwork.net/contact-us/ Get the newsletter: betteratwork.net About Guest Amy is a workplace expert who frequently writes and speaks about effective communication, interpersonal dynamics, gender, difficult conversations, and feedback.She works with individuals, teams, and organizations around the world to help them collaborate, improve how they communicate, support dissent and debate, and transform their organizational culture.See omnystudio.com/listener for privacy information.

Working with difficult people can be one of the most challenging things we all face at one point or another in our career.So how do we navigate difficult people in a way that's productive and maintains our own sanity? We explore just this with workplace conflict expert Amy Gallo.In this podcast episode we unpack the 8 Archetypes of difficult people at work from Amy's brilliant book ‘Getting Along: How to Work with Anyone (Even Difficult People)' published by Harvard Business Press. In particular, we explore how to deal with passive aggressive people and victim mentality in ourselves and those around us.We explore how we're becoming more conflict adverse in our workplace relationships, and beyond, and how we can actually hold space for healthy conflict in our workplace teams and relationships.This episode is for anyone who has to work closely with others—let's face it, that's all of us!Find more about Amy Gallo, and the full video episode at www.wearehumanleaders.com/podcast/working-with-difficult-people-amy-gallo Hosted on Acast. See acast.com/privacy for more information.

In 2024, expert guests joined the Gartner Talent Angle to share their advice on the trickiest apsects of leadership that are critical to success in the modern world of work: uncertainty,  conflict and failure. Nathan Furr and Susasannhah Harmon Furr detail how organizations can navigate uncertainty to drive transformation and innovation. Amy Gallo shows how leaders can effectively manage conflicts and transform them into productive dialogues within their organization. Amy Emondson offers insights on how organizations can shift their mindset toward failure and embrace it as a catalyst for growth and improvement.   Nathan Furr is a professor of strategy at INSEAD, where he teaches innovation and technology strategy. Nathan earned his doctorate from the Stanford Technology Ventures Program (STVP) at Stanford University and has written five books and more than 70 articles on innovation, technology, and transformation. Susannah Harmon Furr is a designer and art historian, and has founded a women's clothing line inspired by her research. She is currently creating a hope accelerator in Normandy, France, to teach regenerative ecosystems and transformation for individuals and families. Susannah and Nathan Furr are co-authors of “The Upside of Uncertainty” (HBR Press, July 2022).   Amy Gallo is a workplace expert who writes and speaks about gender, interpersonal dynamics, and difficult conversations. She's the best-selling author of “Getting Along: How to Work with Anyone (Even Difficult People)” and the “HBR Guide to Dealing with Conflict,” as well as hundreds of articles for Harvard Business Review. For the past five years, Amy has co-hosted HBR's popular Women at Work podcast, which examines the struggles and successes of women in the workplace. Her advice has been featured in the New York Times, Wall Street Journal, Fast Company, BBC, and NPR.   Amy C. Edmondson, the Novartis Professor of Leadership and Management at Harvard Business School, is a management scholar best known for her research on psychological safety and team learning. She has been recognized by the biannual Thinkers50 global ranking of management thinkers since 2011 and was ranked No. 1 in 2021 and 2023. She is the author of eight books, including her most recent book, Right Kind of Wrong: The Science of Failing Well, and more than 100 academic articles.

What could you achieve if you asked for what you truly want at work? Amy Gallo and four listeners embraced Alison Fragale's “nos challenge,” requesting everything from clearer communication and help with a project to leadership opportunities and job title changes. As they pursued 10 rejections each, they noticed surprising patterns in how people respond, overcame fears of rejection, and made progress on personal and professional goals. Their experiences offer practical insights into how to ask assertively and gain status—even when the answer is no.

Are you stuck in a negative rut with someone at work? HBR contributing editor and workplace conflict expert Amy Gallo says repairing a broken professional relationship will improve your work life — whether it's your boss, a coworker, or even your employee. In this episode, she breaks down the different types of relationship conflicts that are common at work and the steps you can take to move forward — starting with more empathy and less ego. Key episode topics include: leadership, careers, managing conflicts, difficult conversations. HBR On Leadership curates the best case studies and conversations with the world's top business and management experts, to help you unlock the best in those around you. New episodes every week. · Watch the original HBR Guide episode: Fixing a Broken Relationship at Work (2024)· Find more episodes of the HBR Guide series on YouTube.· Discover 100 years of Harvard Business Review articles, case studies, podcasts, and more at HBR.org.]]>

This is our 50th episode! And we're going beyond the conversations with Amy Gallo, Reverend Jim Blake and Reverend Mark Fowler to talk about music, respect, affirmations, and personal values. We've come a long way since the beginning of this show, but we always stayed true to believing that conversations matter. In this episode we talk about the impact of our beliefs, how affirmations can be used as a tool, and we can all do to level up and raise the bar together.At Metlife, we are committed to diversity, equity and inclusion and we believe making a difference in the lives of our customers, community, and the world around us is #AllTogetherPossible. Learn more and join us at MetLife.com.Views and opinions expressed during the podcast are those of the individuals expressing them and do not necessarily reflect those of MetLife or Hueman Group Media.

In this episode of the Culture First podcast, Damon Klotz interviews Amy Gallo, an esteemed author and workplace expert. Damon and Amy have an in-depth discussion on conflict resolution, feedback, and workplace culture. Amy shares her experiences and professional insights, addressing the perils of 'artificial harmony', the importance of establishing norms for healthy disagreements, and the role of empathy in feedback. The conversation explores managing conflicts both in-person and remotely, emphasizing psychological safety, clear communication, and the value of difficult yet necessary conversations. Featuring personal anecdotes, professional strategies, and cultural references from shows like 'Succession', this episode provides valuable advice for fostering high-performance and healthy workplace environments.See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

Kim and Wesley welcome Amy Gallo the author of "Getting Along: How to Work with Anyone (Even Difficult People)".  They all tell stories about working with someone especially difficult and what they learned from these situations.  They also review some of the archetypes from Amy's book: the know-it-all, the tormentor, the political operator, the insecure boss.. to name a few.  Amy discusses how to navigate these situations, even when to salvage something valuable when there is quite a bit of power asymmetry and leaving is not an immediate option. About Amy Gallo:Amy Gallo is a workplace expert who writes and speaks about effective communication, interpersonal dynamics, gender, difficult conversations, and feedback. She is the best-selling author of Getting Along: How to Work with Anyone (Even Difficult People) and the HBR Guide to Dealing with Conflict, as well as hundreds of articles for Harvard Business Review.  She also co-hosts a podcast called "Women at Work".  www.amyegallo.com/about

How are women using GenAI to transform their work? What can we learn from the listeners who identify as “AI power users” about how to boost our productivity, creativity, and confidence? Why is working while parenting a teenager so much harder than Amy Gallo expected, and how can she and other moms navigate this emotionally demanding phase of motherhood? If you're mid-career and thinking about switching industries, what should you know before making the leap? These questions are at the heart of some of the conversations the Amys are having this season. As always, they'll bring you expertise, stories, and advice.

Knowing how to get people to listen to you is an important part of leadership. But HBR contributing editor and workplace conflict expert Amy Gallo says being heard isn't about how loud you say something. It's about saying the right thing at the right time—in other words, it's about having a communication strategy. In this episode, Gallo offers research-based tips for how to lay the groundwork for your ideas. She also offers advice on how to manage your body language and what to watch out for in your counterpart's body language as well.

Are you a know-it-all? Is your boss insecure? Do you have a passive aggressive co-worker? If someone at work is difficult, our guest Amy Gallo can help you learn to deal with them. She is the best-selling author of Getting Along, How to Work With Everyone (Even Difficult People) and HBR Guide to Dealing with Conflict. Amy has had a successful career helping organizations address and manage different types of conflicts. She will walk us through common workplace conflicts, the eight archetypes of difficult people, conflict management tips and the importance of being able to work with anyone. A skill we all need, because… difficult people are everywhere. At Metlife, we are committed to diversity, equity and inclusion and we believe making a difference in the lives of our customers, community, and the world around us is #AllTogetherPossible. Learn more and join us at MetLife.com.Views and opinions expressed during the podcast are those of the individuals expressing them and do not necessarily reflect those of MetLife or Hueman Group Media.

Amy Gallo is a workplace expert who frequently writes and speaks about effective communication, interpersonal dynamics, gender, difficult conversations, and feedback. She is the best-selling author of Getting Along: How to Work with Anyone (Even Difficult People) and the HBR Guide to Dealing with Conflict, as well as hundreds of articles for Harvard Business Review. … Read More Read More

You're probably familiar with the term “psychological safety.” But do you know what it really means? HBR contributing editor and workplace conflict expert Amy Gallo says both the idea and the value of psychological safety are commonly misunderstood. Gallo cohosts HBR's Women at Work podcast, and her most recent book is Getting Along: How to Work with Anyone (Even Difficult People). In this episode, you'll learn how to define psychological safety, how to figure out if your team has it, and what to do if it doesn't. Key episode topics include: leadership, organizational culture, psychology, teams, leading teams, psychological safety, emotional intelligence. HBR On Leadership curates the best case studies and conversations with the world's top business and management experts, to help you unlock the best in those around you. New episodes every week. · Watch the original HBR Guide episode: What Is Psychological Safety? (2023)· Find more episodes of the HBR Guide series on YouTube.· Discover 100 years of Harvard Business Review articles, case studies, podcasts, and more at HBR.org.]]>

Amy Gallo is a workplace expert who frequently writes and speaks about gender, interpersonal dynamics, difficult conversations, feedback, and effective communication. She works with individuals, teams, and organizations around the world to help them collaborate, improve how they communicate, and transform their organizational culture to support dissent and debate. Gallo is the best-selling author of Getting Along: How to Work with Anyone (Even Difficult People) and the HBR Guide to Dealing with Conflict, a how-to book about handling conflict professionally and productively. Getting Along was a finalist for the Next Big Idea Club, long-listed for several nonfiction book prizes, and named a Book of the Month by the Financial Times   In this episode our host, William Corless, and guest discuss a variety of topics in her book. Topics include dealing with conflict at work, tactics to diffuse conflicts in a professional manner, the importance of good relationships, consequences to unhealthy relationships, emotional intelligence, self-awareness and much more!   For more information about Amy Gallo please visit: www.amyegallo.com LinkedIn: www.linkedin.com/in/amy-gallo-31b9932/ Instagram: www.instagram.com/amyegallo/

“If you're in a situation where you're dealing with [a difficult boss], I think the question is - am I actually getting something from this? And if the answer is ‘no, I'm getting nothing', then it's time to really think about what could be your next step.”  To kick off our brand new ‘Specialist Advice' series, we're joined by workplace expert and long-time contributing editor at Harvard Business Review, Amy Gallo.  You may have come across Amy on her own co-hosted podcast ‘Women at Work' or have read one of Amy's best-selling books, including her latest work ‘Getting Along: How to Work with Anyone (Even Difficult People)'.  In today's episode, we dig into Amy's advice on effective communication, conflict management and how we can get along, even with the most difficult colleagues and bosses.  Episode chapters:  ➡️ Failing every day [02:40]  ➡️ Leading by example [06:40]  ➡️ An early career in consulting [09:50]  ➡️ Getting into Harvard Business Review [17:10]  ➡️ Why relationships get difficult [19:55]  ➡️ Dealing with difficult bosses [25:00]  ➡️ The eight archetypes of difficult people [30:00]  ➡️ Embracing conflict in your team [35:10]  ➡️ Building resilience to bounce back from conflict [41:10]  ➡️ Relationships in hybrid & remote first environments [43:55]  ⛳ Helpful links: ➡️ Follow Amy on LinkedIn: https://www.linkedin.com/in/amyegallo/   ➡️ Grab a copy of Amy's latest book: https://www.amyegallo.com/books  ⭐Enjoyed this episode?⭐️ Keep up to date with all our latest episodes, by hitting the subscribe button on your favourite podcast platform. And for any feedback on what you enjoy the most and ideas on what we can do to make 40 Minute Mentor even better, please leave us a review on https://ratethispodcast.com/40mm Learn more about your ad choices. Visit megaphone.fm/adchoices

Conflict management is an increasingly essential skill for individuals in leadership positions. However, it is a topic that often makes people — especially leaders and managers — feel uneasy. As leaders are responsible for handling conflicts between their employees, teams, and peers, it is crucial for them to have effective strategies for conflict management. Amy Gallo, the author of “Getting Along: How to Work with Anyone (Even Difficult People)," joins the Talent Angle podcast to provide valuable insights and strategies on how to effectively manage conflicts and transform them into productive dialogues within your organization. Amy Gallo is a workplace expert who writes and speaks about gender, interpersonal dynamics, and difficult conversations. She's the best-selling author of “Getting Along: How to Work with Anyone (Even Difficult People)” and the “HBR Guide to Dealing with Conflict,” as well as hundreds of articles for Harvard Business Review. For the past five years, Amy has co-hosted HBR's popular Women at Work podcast, which examines the struggles and successes of women in the workplace. Her advice has been featured in the New York Times, Wall Street Journal, Fast Company, BBC, and NPR. Caroline Walsh is a managing vice president in Gartner's HR practice. Her teams help HR leaders build and execute talent, diversity, rewards, and learning strategies and programs. Caroline has also led Gartner research teams on commercial banking strategy and leadership. She holds a bachelor's degree in East Asian studies from Columbia University, and a master's degree in public affairs from Princeton University.  

Many of us would rank getting along with colleagues as an important aspect of work, but, as Amy Gallo explains, relationships devoid of disagreement can actually be less productive. “While our natural human instinct is to avoid conflict, I believe that conflicts are not only an inevitable part of interacting with other humans, but they're a necessary part.”Gallo is a workplace expert, host of HBR's Women at Work podcast, and the author of Getting Along: How to Work With Anyone. Across her work, Gallo touts that the key to transforming conflicts into something productive is to understand its root cause and learn how to reframe them. “Even at the base of those unhealthy conflicts or those unproductive conflicts is something that needs to be resolved,” she says. In her conversation with host and strategic communications lecturer Matt Abrahams, Gallo provides useful frameworks and new concepts on how we can approach conflicts at work. Episode Reference Links:Amy Gallo: Website Amy Gallo's Books: Website Amy Gallo's Podcast: Women at WorkEp.132 Lean Into Failure: How to Make Mistakes That Work Website / YouTubeConnect:Email Questions & Feedback >>> thinkfast@stanford.eduEpisode Transcripts >>> Think Fast Talk Smart WebsiteNewsletter Signup + English Language Learning >>> FasterSmarter.ioThink Fast Talk Smart >>> LinkedIn Page, Instagram, YouTubeMatt Abrahams >>> LinkedInStanford GSB >>> LinkedIn & TwitterChapters:(00:00:00) IntroductionMatt Abrahams introduces guest Amy Gallo, a workplace expert on communication and conflict.(00:01:00) The Role of Conflict in the WorkplaceThe benefits of conflict in professional settings and why not having enough conflict can be detrimental.(00:02:26) Facilitating Effective ConflictStrategies for creating productive conflict and the importance of normalizing conflict.(00:04:45) Frameworks for Navigating Unhealthy ConflictDetailed framework for addressing and transforming unhealthy conflicts into productive discussions.(00:11:56) The Power of Workplace FriendshipsHow workplace friendships can enhance job performance and personal satisfaction.(00:14:01) Balancing Friendships and Professional BoundariesAdvice on maintaining effective relationships without compromising professional integrity or favoritism.(00:16:53) The Final Three QuestionsAmy shares a conflict she handled effectively, a communicator she admires, and her recipe for successful communication.(00:20:01) ConclusionSee Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

Have you ever worked with a difficult colleague? Of course you have, we all have. from the passive aggressive colleagues, to the person who always plays the victim right through to the insecure boss Amy Gallo has written THE BOOK on the 8 difficult types of co-worker BUT, she also explains why conflict is not a bad thing and how it drives an organisation forward Her day job is Is a contributing editor at Harvard Business Review, where she writes about interpersonal dynamics, communicating ideas, and building your career. In this episode of Jimmy's Jobs of the Future - she talks us through why the most worrying thing in your business can be if there is no conflict at all. Follow us on socials! Youtube Instagram Tiktok Twitter / X Linkedin Want to come on the show? Get in touch Sponsor the show or Partner with us: Get in touch Learn more about your ad choices. Visit podcastchoices.com/adchoices

When you're in the middle of a conflict, it's common to automatically enter fight-or-flight mode. But HBR contributing editor and workplace conflict expert Amy Gallo says it's possible to interrupt this response, stay calm, and find a path towards a more productive discussion. In this episode, you'll learn some simple techniques that will help you manage your emotions when conflict arises at work. First try to distance yourself from the negative emotion you're feeling by labeling it. Then focus on your breath and your body. And if you need to — take a break and give yourself time to process your intense emotions. Gallo also cohosts HBR's Women at Work podcast, and her most recent book is Getting Along: How to Work with Anyone (Even Difficult People). Key episode topics include: leadership, emotional intelligence, difficult conversations, managing yourself. HBR On Leadership curates the best case studies and conversations with the world's top business and management experts, to help you unlock the best in those around you. New episodes every week. · Watch the original HBR Guide episode: How to Control Your Emotions During a Difficult Conversation: The Harvard Business Review Guide (2022)· Find more episodes of the HBR Guide series on YouTube.· Discover 100 years of Harvard Business Review articles, case studies, podcasts, and more at HBR.org.]]>

How does it feel to work with somebody you'd rather avoid? Let's admit it: We all experience a fair share of difficult people at work. And many times, we just have to be around them whether we like it or not. However, there are a few things, that we can do to lessen their impact on us. Today's workplace expert unpacks everything we need to know about working with difficult people.Amy Gallo is the author of Getting Along: How to Work with Anyone (Even Difficult People), the HBR Guide to Dealing with Conflict, as well as hundreds of articles for Harvard Business Review. She is also the co-host of HBR's popular Women at Work podcast, which examines the struggles and successes of women in the workplace.In this episode, Amy shares the eight types of difficult people we usually encounter at work and how to deal with them effectively. We also talk about the challenges of written communication, checking our own behavior, and so much more. Join the conversation now!Get FREE mini-episode guides with the big idea from the week's episode delivered to your inbox when you subscribe to my weekly email.Conversation Topics(00:00) Intro(02:27) 8 kinds of difficult co-workers most people work with(05:45) Personality clash vs. productive conflict (07:32) How to deal with problematic behavior at work(14:36) The manager's role in solving work conflict(16:23) Is confronting a colleague with their bad behaviors a good strategy?(20:10) How to appropriately respond to difficult written communications(29:16) A great manager Amy has worked for(31:03) Keep up with Amy(32:32) [Extended Episode Only] The role of biases in judging someone's behavior(36:11) [Extended Episode Only] How managers should intervene when team members have issues working togetherAdditional Resources:- Get the extended episode by Joining The Modern Manager Podcast+ Community for just $15 per month- Read the full transcript here- Follow me on Instagram here - Visit my website for more hereKeep up with Amy Gallo- Follow Amy on LinkedIn here- Listen to her podcast here- Grab a copy of her book here- Check out her other works hereBook Giveaway:  2 Signed Copies of “Getting Along: How to Work with Anyone (Even Difficult People)”Amy is giving away 2 copies of her book, Getting Along: How to Work with Anyone (Even Difficult People) to members of Podcast+. In this book, Amy identifies eight familiar types of difficult coworkers and provides strategies tailored to dealing constructively with each one. She also shares principles that will help you turn things around, no matter who you're at odds with. You must enter the drawing by Wednesday, May 1.To get guest bonus and many other member benefits, become a member of The Modern Manager Podcast+ Community.---------------------The Modern Manager is a leadership podcast for rockstar managers who want to create a working environment where people thrive, and great work gets done.Follow The Modern Manager on your favorite podcast platform so you won't miss an episode!

Getting along with everyone in the workplace is certainly a challenging endeavor. No matter how hard you try, you will always encounter people who are quite difficult to work with. Sharing practical approaches to address this issue with J.R. Lowry is workplace expert and best-selling author Amy Gallo. Together, they discuss how to improve your working dynamics with the so-called ‘difficult people' in your job, allowing you to do perform better without simply resorting to quitting. Amy also talks about the importance of prioritizing yourself while at work and the biggest hurdles every woman has to get through in the corporate world – even today. Check out the full series of "Career Sessions, Career Lessons" podcasts here or visit pathwise.io/podcast/. A full written transcript of this episode is also available at How to Get Along With Anyone, With Amy Gallo (pathwise.io)Become a PathWise member today! Join at https://pathwise.io/join-now/

Psychological safety is a term we often hear about in the workplace: it's about a safe place for ideas, creativity, and how mistakes are handled. Today, Rick and Lauren discuss how these same ideas can apply to our relationships, and our walk with God. Rick references an article by Amy Gallo. Rick references the book Fierce Conversations by Susan Scott.Email Rick at rickdunn61@gmail.com or find him on Facebook, Twitter, or Instagram. Email Lauren at laurengmorgan@gmail.com or find her on Instagram.

When was the last time you practiced your active listening skills?HBR contributing editor Amy Gallo says it is a skill you need to practice. In this episode, you'll learn how you can use listening skills to make other people feel heard and understood. Specifically, you'll learn different styles of listening and how to use each one to fit your goals. You'll also learn how to use thoughtful questions to deepen your conversation and make sure you're getting the information you need. Gallo is an expert in workplace conflict and communication. She also cohosts HBR's Women at Work podcast, and her most recent book is Getting Along: How to Work with Anyone (Even Difficult People). Key episode topics include: leadership, interpersonal communication, listening skills, active listening, conversations. HBR On Leadership curates the best case studies and conversations with the world's top business and management experts, to help you unlock the best in those around you. New episodes every week. · Watch the original HBR Guide episode: The Art of Active Listening (2022)· Find more episodes of the HBR Guide series on YouTube.· Discover 100 years of Harvard Business Review articles, case studies, podcasts, and more at HBR.org.]]>

Work relationships can be hard. The stress of dealing with difficult people dampens our creativity and productivity, and degrades our ability to think clearly and make sound decisions. Too often we grin and bear it as if we have no choice. But you can only endure so much —there's your sanity to consider, and your career. This is why, we are thrilled to have Amy Gallo joining us, the best-selling author of Getting Along: How to Work with Anyone (Even Difficult People) the HBR Guide to Dealing with Conflict, a how-to book about handling conflict professionally and productively. Tune into this week's episode, as we delve into workplace conflicts and tensions, exploring how they can be harnessed for cultural transformation and become opportunities to connect. To join the CultureBrained®Community go to tinyurl.com/culturebrained To access our free resources and materials on cultivating thriving cultures, click here: https://www.agabajer.com/resources/

The working world has gotten a lot more open about a lot of things, from mental health challenges to the realities of being a working parent. But a topic that is still taboo for many is the subject of menopause. Today's guests share why understanding more about this phase of life and how it affects women's physical and mental health is paramount to running a successful organization.  In this episode Morra speaks with Dan Simons, cofounder of Farmers Restaurant Group, a business with $100 million in revenue. He's on a personal mission to normalize conversations about menopause at work as part of a larger part of his leadership which includes being more open about mental health. Joining the conversation with her perspective is Amy Gallo: author, contributing editor at Harvard Business Review, and cohost of the HBR podcast Women at Work. Read Dan's blog post here: https://medium.com/@dansimonssays/menopause-menallpause-leadersallpause-2fff22228dc0

Sheila Heen: Difficult Conversations Sheila Heen is the Thaddeus R. Beal Professor of Practice at Harvard Law School, a Deputy Director of the Harvard Negotiation Project, and a founder of Triad Consulting Group. She often works with executive teams to engage conflict productively, repair working relationships, and implement change in complex organizations. She has published articles in The New York Times and the Harvard Business Review and appeared on Oprah, CNBC's Power Lunch, and NPR. She is coauthor along with Douglas Stone of The New York Times bestseller Thanks for the Feedback and also now, in it's third edition, co-author with Douglas Stone and Bruce Patton of the iconic bestseller, Difficult Conversations: How to Discuss What Matters Most*. When our intentions are good, it's hard to appreciate how we could have had such negative impact on someone else. It's equally challenging to navigate a tough conversation when someone else's words or actions have wronged us, even if that's not what they intended. In this conversation, Sheila and I discuss how to shift just a bit to help our difficult conversations go better. Key Points Intent does not equal impact. It's a mistake to assume that we know the other party's intentions. It's a mistake to assume that good intentions erase bad impact. Prevent the first mistake by attempting to separate intent from impact. Use these three questions: Actions: What did the other person actually say or do? Impact: What was the impact of this on me? Assumption: Based on this impact, what assumption am I making about what the other person intended? To present the second mistake, listen first for feelings before sharing intent. It's helpful also to reflect on your own intent, which may not always be as pure as initially recognized. Resources Mentioned Difficult Conversations: How to Discuss What Matters Most* by Douglas Stone, Bruce Patton, and Sheila Heen Interview Notes Download my interview notes in PDF format (free membership required). Related Episodes How to Get Way Better at Accepting Feedback, with Sheila Heen (episode 143) How to Begin Difficult Conversations About Race, with Kwame Christian (episode 594) How to Deal With Passive-Aggressive People, Amy Gallo (episode 595) Discover More Activate your free membership for full access to the entire library of interviews since 2011, searchable by topic. To accelerate your learning, uncover more inside Coaching for Leaders Plus.

如果你在工作中不曾碰過難搞的同事，那麼恭喜，你可是非常幸運的天選之人。調查發現，超過九成的工作者都曾經跟「有毒同事」共事過，這些棘手、痛苦的經驗也許無法避免，但我們可以嘗試解決！ 職場專家Amy Gallo在新書《不內傷、不糾結，面對8種棘手同事》（Getting Along）中，將大家經常碰到的難搞同事分成了8類，包括缺乏安全感的老闆、瘋狂抱怨的悲觀者、永遠不順利的受害者、政治操弄者、被動攻擊型的人、自以為無所不知的小聰明、隱晦的偏見者與媳婦熬成婆的施虐者等，你是不是覺得聽起來有點熟悉，真想現在就知道怎麼治治這些難搞同事。 除了分析如何應對不同的棘手同事，Amy Gallo更建議大家要建立一個「讚美資料夾」，讓自己保持在職場的熱情與動力，享受工作帶來的成就與快樂。 主持人：吳韻儀 製作團隊：王薇茹、林佩均 ＊鄒開蓮《親愛的別怕，勇敢說yes》分享會報名：https://reurl.cc/QZgAZO ＊推薦好書《不內傷、不糾結，面對8種棘手同事》：https://shop.cwbook.com.tw/SalePage/Index/9237011 ＊領取書摘：https://bit.ly/3ZL0mxk ＊意見信箱：bill@cw.com.tw

When was the last time you disagreed with your boss? Did you tell them you had a different opinion — or did you just let it go?HBR contributing editor Amy Gallo says it's much easier to just agree with your boss. But sometimes it's important to speak up. In this episode, you'll learn how to weigh the risk of a negative reaction against the risk of not voicing your opinion: What could happen later if you don't raise this issue now? What do you stand to lose? What opportunities could you or your team be missing out on? You'll also learn best practices to keep in mind if you do decide to say something — like avoiding certain judgment words and first asking permission, instead of offering an unsolicited opinion. Gallo is an expert in workplace conflict and communication. She also cohosts HBR's Women at Work podcast, and her most recent book is Getting Along: How to Work with Anyone (Even Difficult People). Key episode topics include: leadership, difficult conversations, managing conflicts, managing up, interpersonal communication. HBR On Leadership curates the best case studies and conversations with the world's top business and management experts, to help you unlock the best in those around you. New episodes every week. · Watch the original HBR Guide episode: How to Disagree with Someone More Powerful: The Harvard Business Review Guide (2021).· Find more episodes of the HBR Guide series on YouTube.· Discover 100 years of Harvard Business Review articles, case studies, podcasts, and more at HBR.org.]]>

Conflict is inevitable, but our latest webcast guest – an expert in conflict, communication, and workplace dynamics – provided us with the tools needed to tackle difficult situations head-on. Amy Gallo is a contributing editor at Harvard Business Review, Author of Getting Along: How to Work with Anyone (Even Difficult People), and Cohost of the Women at Work podcast. She joined Willy to discuss important principles from her book including the four different reasons for conflict, the eight familiar types of difficult coworkers, understanding your own conflict style, and so much more. Watch or listen to the replay    If you have any comments or questions, please reach out to your main Walker & Dunlop point of contact. We are all available to answer questions and provide assistance. Additionally, if you have topics you would like covered during one of our future webcasts, we would be happy to take your suggestions.

In this episode of The Brainy Business podcast, host Melina Palmer is joined by Dr. Tessa West, a renowned expert in social psychology and communication. They dive deep into the topic of workplace jerks, exploring the different types of jerky behaviors that exist and providing valuable insights on how to address and prevent these behaviors. Throughout the conversation, Melina and Tessa discuss the complexities of workplace dynamics, highlighting the structural issues that enable jerky behaviors to flourish. They emphasize the importance of recognizing these underlying systems and structures, rather than only viewing jerky behaviors as isolated incidents caused by individual bad apples. By understanding the systemic factors that contribute to such behaviors, individuals and organizations can take proactive steps to create a healthier work environment.  Tessa also shares practical tips for individuals to identify red flags during the job interview process and early on in a new job. By being aware of the organizational structures and systems that may contribute to jerky behaviors, individuals can make informed decisions about their long-term job satisfaction. Overall, this episode offers valuable insights and advice for both managers and employees dealing with workplace jerks. It provides a fresh perspective on the topic, emphasizing the importance of addressing structural issues and fostering a healthy work environment to improve overall workplace dynamics. Recognize markers of negative characters in your workplace and their potential effects. Master techniques to dissolve issues arising from uneasy workplace interactions. Appreciate how our use of language subtly influences our perspective and behavior. Identify the link between empathy and successful communication, charting a path for stronger relationships. Understand how stereotypes maneuver personal and team performance and the ways to buffer their influence. Show Notes: 00:00:00 - Introduction, Host Melina Palmer welcomes Dr. Tessa West. Tessa discusses her background as a social psychology professor and her research on uncomfortable social interactions. 00:03:07 - Uncomfortable Social Interactions, Dr. West explains her research focus on uncomfortable social interactions and how she measures discomfort using physiological responses. She discusses the prevalence of discomfort in the workplace and the lack of effective strategies for handling it. 00:06:07 - Freezing and Rationalizing Discomfort, The tendency to freeze and rationalize discomfort in the workplace is discussed. Tessa emphasizes the need to address small discomforts before they accumulate and cause stress-related health issues. She offers tips on handling discomfort without confrontation. 00:08:24 - Cumulative Discomfort and Health, Dr. West explains how cumulative discomfort in the workplace can lead to stress-related health issues. She highlights the importance of addressing small discomforts and offers strategies for managing them effectively. 00:11:42 - Tell Us About Your Dissertation, Tessa briefly discusses her dissertation on interpersonal accuracy and the motivation to be inaccurate when accuracy threatens relationships. She shares an unpublished study on how threat affects individuals' perception of their partner's attractiveness. 00:14:26 - "Introduction and Funny Dissertation Stories", Melina shares a humorous anecdote from a Friends episode and Tessa jokes she could have just cited that instead of doing her dissertation. They discuss the interesting process of doing a dissertation and how it shapes one's work. 00:15:11 - "Types of Jerks at Work", Tessa breaks down the different types of jerks at work featured in her book, starting with the "kiss up kick downer" who impresses the boss but treats colleagues poorly. She also discusses the "credit stealer," "bulldozer," "free rider," "micromanager," "neglectful boss," and the more manipulative "gaslighter." 00:19:10 - "Micromanagers and Neglectful Bosses", Tessa delves deeper into the micromanager, who tends to have control issues and struggles with balancing their old job and new management role. She also discusses the neglectful boss, who oscillates between micromanagement and neglect, causing stress and instability. 00:20:56 - "Gaslighters at Work", Tessa explains the manipulative tactics of gaslighters, who lie to create a false reality and often have power and status. Gaslighters can make it difficult for their victims to fight back due to their strategic manipulation and the victims' own involvement in potentially unethical actions. 00:28:18 - Understanding the Root of Workplace Problems, Tessa West advises people to look beyond individual "bad apples" and consider the structural issues within their workplace that breed toxic behavior. By examining the systems and incentives that allow these behaviors to occur, individuals can make more informed decisions about their work environment. 00:29:27 - Red Flags to Look for in a New Workplace, Tessa suggests paying attention to red flags during the interview process or when starting a new job. She recommends looking for signs of a workplace that values certain behaviors, such as promotions based on sales rather than training and development. Identifying these red flags can help prevent future toxic behavior. 00:30:47 - Longevity of a Job and Workplace Dynamics, Tessa emphasizes the importance of considering the longevity of a job and how workplace dynamics can change over time. Just because a workplace seems great initially doesn't mean it will remain that way. A few bad hires or a workplace that fosters toxic behavior can quickly turn a positive environment into a negative one. 00:31:43 - Advice for Small Business Owners, Tessa offers advice for small to mid-sized business owners who may feel overworked and stressed, leading to toxic behavior. She suggests that uncertainty is often a trigger for “work jerkery.” By addressing uncertainty and creating a psychologically safe environment, business owners can prevent themselves from micromanaging or neglecting their team. 00:36:12 - Identifying if You're the Jerk at Work, Tessa discusses ways that the listener can determine if they are the “jerk” as well as what to do when you realize you have been a jerk (it happens!) 00:42:10 - Show Notes and Resources, Melina reminds listeners to check the show notes for links to past episodes and books mentioned in the conversation, including Jerks at Work, The Power of Us, How Minds Change, Getting Along, and The Microstress Effect. 00:42:39 - Conclusion, Melina's top insights from the conversation. What stuck with you while listening to the episode? What are you going to try? Come share it with Melina on social media -- you'll find her as @thebrainybiz everywhere and as Melina Palmer on LinkedIn. Thanks for listening. Don't forget to subscribe on Apple Podcasts or Android. If you like what you heard, please leave a review on iTunes and share what you liked about the show.  I hope you love everything recommended via The Brainy Business! Everything was independently reviewed and selected by me, Melina Palmer. So you know, as an Amazon Associate I earn from qualifying purchases. That means if you decide to shop from the links on this page (via Amazon or others), The Brainy Business may collect a share of sales or other compensation. Let's connect: Melina@TheBrainyBusiness.com The Brainy Business® on Facebook The Brainy Business on Twitter The Brainy Business on Instagram The Brainy Business on LinkedIn Melina on LinkedIn The Brainy Business on Youtube Learn and Support The Brainy Business: Check out and get your copies of Melina's Books.  Get the Books Mentioned on (or related to) this Episode: Jerks at Work, by Tessa West The Power of Us, by Dominic Packer and Jay Van Bavel How Minds Change, by David McRaney Getting Along, by Amy Gallo The Microstress Effect, by Rob Cross and Karen Dillon Connect with Tessa:  Follow Tessa on LinkedIn Tessa on Twitter Tessa's website Top Recommended Next Episode: Getting Along, with Amy Gallo (ep 269) Already Heard That One? Try These:  How To Change, with David McRaney (ep 210) A More Just Future, with Dolly Chugh (ep 247) The Power of Us with Dominic Packer (ep 304) Fundamental Attribution Error (ep 268) Reciprocity (ep 238) Unity (ep 216) Vulnerability Loops (ep 229) Focusing Illusion (ep 89) Priming (ep 252) Framing (ep 296) Mixed Signals, with Uri Gneezy (ep 273) Unlocking Employee Motivation with Kurt Nelson (ep 295) Secrets of Incentives and Motivation, with Tim Houlihan (ep 109) Other Important Links:  Brainy Bites - Melina's LinkedIn Newsletter Tessa West's lab

Dr. Vanessa Patrick, a respected marketing professor at the University of Houston's Bauer College of Business, is revered for her notable research on the psychology of saying no. This research acts as the foundation of her book, The Power of Saying No. The seemingly simple act can be a strenuous inner struggle, but Vanessa insists it's an essential skill for preserving personal dignity and establishing a balanced life. Understanding the psychology behind our hesitance to refuse can liberate individuals from overcommitment and enable them to set healthier boundaries. In her conversation with Melina Palmer, Vanessa articulated that the challenge of saying no often stems from our fear of negatively impacting relationships or tarnishing our reputation. However, people's constant attempt to please others leads them to become a pushover, gradually erasing their individuality. Vanessa conveyed that saying no (using her method of empowered refusal) allows you to not just create and uphold your unique identity but also to avoid turning into a person who mindlessly accepts every request. In this episode: Discover the influence of saying no and how it enhances the quality of relationships and life. Learn actionable strategies to establish personal boundaries and become uncompromisingly committed to them. Recognize the primary function of personal motivations and beliefs in setting energized refusal. Grasp the dilemma of saying no in contrasting situations and the art of diluting social pressure. Acquaint yourself with the principle of opportunity cost and its immense relevance to making mindful trade-offs. Show Notes: 00:00:00 - Introduction, Dr. Vanessa Patrick is the author of The Power of Saying No and a professor of marketing. Her research focuses on understanding why people struggle with saying no and the importance of setting boundaries. In this episode, she discusses the dual drivers behind saying yes when we want to say no. 00:05:39 - The Fear of Saying No, Dr. Patrick explains that the fear of saying no stems from our desire to be liked and our concern for our reputation. We often say yes to maintain relationships and be seen as competent. However, saying no strategically can actually help us develop our unique skills and be known for our expertise. 00:07:50 - The Motivation Behind Studying Saying No, Dr. Patrick shares that her initial research focused on self-discipline and resisting temptation through self-talk. After publishing her findings, she realized the widespread struggle with saying no and the importance of understanding how to say no effectively. This led her to further explore the topic and eventually write her book. 00:11:25 - The Power of "Don't" vs. "Can't" Dr. Patrick introduces the concept of using "don't" instead of "can't" when saying no. By saying "I don't" instead of "I can't," we appear more empowered and in control. This small shift in language can make a significant difference in how others perceive our refusal. 00:16:05 - Building Personal Policies, Vanessa Patrick discusses the importance of reflecting on our beliefs and values to establish personal policies that guide our actions and decisions. These policies, similar to mental budgets, help us stick to our desired goals and make it easier to say no in various situations. 00:18:04 - Being the "Kind of Person" Who Says No, Vanessa emphasizes the power of framing our decisions as reflections of our identity. By saying "I'm the kind of person who..." we can effectively communicate our boundaries and say no more effectively. 00:19:26 - Navigating Asks in the Workplace, Vanessa provides a framework for deciphering asks in the workplace. She distinguishes between urgent and important tasks that require immediate action, and non-promotable tasks that may distract from our main responsibilities. She highlights the importance of balancing participation in non-promotable tasks and ensuring fairness in task distribution. 00:23:24 - Finding Value in Non-Promotable Tasks, Vanessa acknowledges that some individuals may find value in non-promotable tasks, such as party planning, as it aligns with their personal interests or provides visibility. However, she encourages individuals to ensure they are not solely responsible for these tasks and to create an environment where everyone's strengths are leveraged. 00:27:28 - Reframing Saying No, Vanessa reminds us that saying no is not a rejection of the person making the request, but a refusal of the ask. By reframing our mindset, saying no can become much easier. 00:32:25 - Is It A Salt or Lasagna Ask?, Vanessa explains the concept of "pass the salt" asks, which are easy and low-cost requests that can have a high benefit for the person asking. She also introduces the idea of "bake your famous lasagna" asks, which are requests that are costly for the person asked but have no real impact. Vanessa emphasizes the importance of saying no to these types of asks and prioritizing the "Hero's Journey" asks that make a difference in the world. 00:35:13 - Opportunity Cost and Saying No, Vanessa discusses the concept of opportunity cost and how every time we say yes to something, we are saying no to other opportunities. She highlights the need to intentionally consider the opportunity cost of our decisions and the importance of saying no to things that don't align with our values and goals. 00:37:10 - The (Non)Selfishness of Saying No, Vanessa challenges the notion that saying no is selfish, explaining that it is actually selfish for someone to ask us to do something that doesn't matter to us or leverage our strengths. She encourages individuals to recognize their right to say no and not feel guilty about it. 00:38:02 - Tips and Resources for Saying No, Melina mentions that Vanessa's book provides valuable tips and strategies for saying no, especially in different situations such as with bosses. Vanessa emphasizes the power of an empowered refusal, which effectively conveys your stance based on your values and priorities. She encourages individuals to own their no's and not make excuses or be wishy washy -- own those nos! 00:39:04 - Conclusion, Melina's top insights from the conversation. What stuck with you while listening to the episode? What are you going to try? Come share it with Melina on social media -- you'll find her as @thebrainybiz everywhere and as Melina Palmer on LinkedIn. Thanks for listening. Don't forget to subscribe on Apple Podcasts or Android. If you like what you heard, please leave a review on iTunes and share what you liked about the show.  I hope you love everything recommended via The Brainy Business! Everything was independently reviewed and selected by me, Melina Palmer. So you know, as an Amazon Associate I earn from qualifying purchases. That means if you decide to shop from the links on this page (via Amazon or others), The Brainy Business may collect a share of sales or other compensation. Let's connect: Melina@TheBrainyBusiness.com The Brainy Business® on Facebook The Brainy Business on Twitter The Brainy Business on Instagram The Brainy Business on LinkedIn Melina on LinkedIn The Brainy Business on Youtube Learn and Support The Brainy Business: Check out and get your copies of Melina's Books.  Get the Books Mentioned on (or related to) this Episode: The Power of Saying No, by Vanessa Patrick Influence Is Your Superpower, by Zoe Chance You Have More Influence Than You Think, by Vanessa Bohns Magic Words, by Jonah Berger What Your Employees Need and Can't Tell You, by Melina Palmer Connect with Vanessa:  Vanessa on Twitter Follow Vanessa on LinkedIn Vanessa's Website Top Recommended Next Episode: Influence Is Your Superpower, with Zoe Chance (ep 308) Already Heard That One? Try These:  Behavioral Science in the Wild, with Dilip Soman (ep 241) Framing (ep 296) You Have More Influence Than You Think, with Vanessa Bohns (ep 197) Influence, with Robert Cialdini (ep 157) Getting Along, with Amy Gallo (ep 269) A More Just Future, with Dolly Chugh (ep 247) Priming (ep 252) Framing (ep 296) Magic Words, with Jonah Berger (ep 301) Game Theory (ep 228) Inequity Aversion (ep 224) Mental Accounting (ep 282) Get It Done, with Ayelet Fishbach (ep 186) Defaults (ep 38) Subtract, with Leidy Klotz (ep 162) Other Important Links:  Brainy Bites - Melina's LinkedIn Newsletter

Dr. Zoe Chance emphasizes the importance of examining problems from different perspectives and setting long-term goals for success. Approaching problem-solving differently can result in innovative solutions that others might overlook. By aligning these objectives with Zoe's "magic question," individuals can foster a sense of collaboration and create opportunities for progress. Throughout the podcast, Dr. Chance shares stories of how people have successfully applied the magic question in various situations. For instance, she recounts the story of Gloria Steinem, who addressed the issue of sex trafficking in a Zambian village by asking the magic question, leading to a revelation that an electric fence was required to protect crops from elephants. Such examples reinforce the importance of aligning long-term goals with the magic question in order to effectively influence and create meaningful change. This episode, which features many insights from Zoe's book, Influence is Your Superpower, also highlights the importance of saying "No" (with a challenge to do so to every request for 24 hours) and the interesting way she set up her book chapters (along with some tips for aspiring authors). In this episode, you will be able to: Enhance your connections and communication through the strength of influence. Achieve better work-life balance by saying 'no' and outlining clear-cut boundaries. Embrace an innovative way of addressing problems and designing future targets. Comprehend the workings of decision-making and how to convince others with competence. Show Notes: 00:00:00 - Introduction, Melina introduces Zoe Chance and her book Influence Is Your Superpower. She highlights the relevance of the topic to the upcoming guest, Vanessa Patrick's book, The Power of Saying No. 00:03:24 - From Theater to Sales, Zoe talks about her experience in theater and how it helped her develop the skills to communicate, move, and connect with people. She also narrates her experience in sales, door-to-door sales, telemarketing, and marketing, where she learned about rejection and the importance of being comfortable with saying (and hearing) no. 00:06:44 - The Power of No, Zoe introduces her 24-hour no challenge, which she did for a whole month one November, and the 24-hour no challenge she gives her students. She explains how saying no can help build healthy relationships and create space in one's life. She also emphasizes the importance of not justifying one's no and the need to disentangle the request from the relationship. 00:10:23 - Handling Objections, Zoe talks about handling objections in sales training, addressing all the different kinds of objections that someone might have. She reveals that most sales training is about handling objections. She adds that it is often a good idea not to justify one's no because it can create a way for them to convince you to change your mind. 00:13:00 - The Worst Thing They Can Say is No, Zoe explains the mindset that "the worst thing they can say is no," -- how this is both helpful and harmful. 00:15:33 - Framing and Half Chapters, Zoe discusses her use of framing in her book, Influence Is Your Superpower, and how she structured the chapters to include shorter chapters between longer ones to create more momentum and ease of reading. She also shares her love for Harry Potter and how she used references to create a little magic for readers. 00:19:16 - The Magic of Harry Potter, Melina and Zoe bond over their love for Harry Potter and share their experiences visiting the Harry Potter Studios outside London. They discuss the level of thoughtfulness and detail that went into creating the world of Harry Potter and how it inspires them in their own work. 00:23:49 - The Power of Framing, Zoe explains the concept of framing and shares an example from her idol, Derren Brown, a mind reader and illusionist who is a master at directing attention. She discusses how framing works to focus our attention on one thing and make us ignore everything else, and how this is a metaphor for how our brain makes decisions. 00:29:22 - The Influence of Derren Brown, Melina and Zoe discuss the work of Derren Brown and how he is an expert in influence, even though he is not an academic. They share examples of how he uses questioning techniques to get people to believe certain things and how he can get them to choose something different from what they originally wanted. 00:31:38 - The Importance of Experimentation, Zoe emphasizes the importance of experimentation in behavioral science and how it is critical to test and iterate on things. 00:31:31 - Setting Goals and The Magic Question, Dr. Zoe Chance shares tips on setting long-term goals and using the magic question to collaborate and problem-solve with others. The magic question involves asking "What it would take...?" to achieve a specific goal or overcome an obstacle. By doing this, it shifts the mindset from resistance to collaboration, and the other person becomes committed to supporting the outcome. 00:35:20 - Personal Journey of Transformation, The book Influence Is Your Superpower is a personal journey of transformation to becoming someone that people want to say yes to. It provides readers with the tools needed to gain influence through personal and professional relationships. The book is focused on collaboration and problem-solving to achieve goals. 00:37:06 - Connecting with Zoe Chance, The best way to get the book Influence Is Your Superpower is through Zoe Chance's website, Zoechance.com. You can connect with her on Twitter, where she shares tips and engages with readers. She encourages readers to share how they use the tips from the book. 00:38:39 - Using the Magic Question, The magic question "What would it take?" is a simple yet powerful tool that can be used to achieve goals and overcome obstacles. It involves asking the other person what it would take to achieve a specific goal or overcome an obstacle. This approach shifts the mindset from resistance to collaboration and helps to identify the roadmap needed to achieve the desired outcome. 00:39:14 - Conclusion, Melina's top insights from the conversation. What stuck with you while listening to the episode? What are you going to try? Come share it with Melina on social media -- you'll find her as @thebrainybiz everywhere and as Melina Palmer on LinkedIn. Thanks for listening. Don't forget to subscribe on Apple Podcasts or Android. If you like what you heard, please leave a review on iTunes and share what you liked about the show.  I hope you love everything recommended via The Brainy Business! Everything was independently reviewed and selected by me, Melina Palmer. So you know, as an Amazon Associate I earn from qualifying purchases. That means if you decide to shop from the links on this page (via Amazon or others), The Brainy Business may collect a share of sales or other compensation. Let's connect: Melina@TheBrainyBusiness.com The Brainy Business® on Facebook The Brainy Business on Twitter The Brainy Business on Instagram The Brainy Business on LinkedIn Melina on LinkedIn The Brainy Business on Youtube Learn and Support The Brainy Business: Check out and get your copies of Melina's Books.  Get the Books Mentioned on (or related to) this Episode: Influence Is Your Superpower, by Zoe Chance You Have More Influence Than You Think, by Vanessa Bohns Magic Words, by Jonah Berger The Power of Saying No, by Vanessa Patrick What Your Employees Need and Can't Tell You, by Melina Palmer Connect with Zoe:  Zoe on Twitter Follow Zoe on LinkedIn Zoe's Website Top Recommended Next Episode: A More Beautiful Question, with Warren Berger (ep 200) Already Heard That One? Try These:  Framing (ep 296) You Have More Influence Than You Think, with Vanessa Bohns (ep 197) Influence, with Robert Cialdini (ep 157) 5 Years, 299 Episodes, These Are Your Favorites (ep 299) Getting Along, with Amy Gallo (ep 269) A More Just Future, with Dolly Chugh (ep 247) Non-Obvious Thinking, with Rohit Bhargava (ep 297) What is Questionstorming? (ep 215) Priming (ep 252) Framing (ep 296) What is Cognitive Semiotics? With Sarah Thompson (ep 259) Leveraging Metaphor, with Olson Zaltman (ep 181)  Magic Words, with Jonah Berger (ep 301) The Sense of Sight (episode 24) The IKEA Effect (ep 112) Other Important Links:  Brainy Bites - Melina's LinkedIn Newsletter Zoe's Yale Faculty Page How to Make a Behavior Addictive: Zoë Chance at TEDxMillRiver Derren Brown, The Apocalypse Derren Brown, Perfect Present

At the end of her rope, a leader asks her coach for help managing a direct report who, she says, is the most defensive person she's ever met. This episode was packed with tools. We've put them into an easy-to-understand infographic. Download it for free here. Kim Scott, the best-selling author of the electric book Radical Candor, wrote a short, friendly guide with tools for handling defensive employees. Find it here.Harvard Business Review's Amy Gallo talked with Dave Stachowiak on this episode of the Coaching for Leaders podcast. As with every episode of Dave's, this is indispensable. To work on “deserving” dive into The Four Agreements.  To dig deeper into tools for taming defensiveness, search our podcast library in these three categories:Communication SkillsManagement Skills Relationship BuildingFive specific episodes on this topic you could listen to are:7 Steps to Stop Emotional HijacksBe Impeccable with Your Word Handling Defensive BehaviorsManaging Bad BehaviorManaging Disruptive ExecutivesSign up to get our monthly email with links to resources that support each episode.Calling all COACHES! Come join our Executive Coaching special interest group (SIG) sponsored by the Los Angeles Chapter of ICF. Check out our SIG and all the others here.    Or shoot me an email with your questions. I'm at tom@essentialcomm.com.All our free infographics are in the Essential Tools bin.Your reviews supporting the show help us continue as an ad-free podcast. Let us know how we can support you.Until next month, be well!Thanks from Tom and everyone at The Look & Sound of Leadership.

The importance of data visualization cannot be overstated, as it plays a crucial role in making complex data accessible, engaging, and actionable. Presenting data in a way that clearly communicates an underlying narrative or message can lead to more effective decision-making and a deeper understanding of data-driven insights. Additionally, data visualization assists in conveying these messages to different audiences, ensuring that the information is received and interpreted accurately. In her conversation with Melina Palmer, Sarah Kay Miller discusses the importance of crafting a narrative with data visualization and how it can effectively communicate complex information. She notes that data visualization is not merely about producing visually appealing designs but also about presenting data in such a way that resonates with the intended audience. Throughout their discussion, Miller emphasizes the importance of thoughtfulness and creativity in creating meaningful data art. In this episode: Delve into the captivating realm of data visualization and data art to transform information processing. Understand the difference between data visualization and data art. Appreciate the critical connection between narrative and impactful data visualization and data art. Obtain key pointers to design compelling data visuals that resonate with diverse audiences. Identify the value of thought-provoking comparisons for maximum effectiveness in data presentations. Show Notes: 00:00:00 - Introduction, Melina introduces the Brainy Business podcast and welcomes Sarah Kay Miller, a data visualization designer, to the show. She also announces the 5-year anniversary of the podcast and the data art created by Sarah Kay to celebrate the milestone. 00:02:29 - About Sarah Kay Miller, Sarah Kay Miller is an independent data visualization designer with a background in graphic design. She defines data visualization as the process of visualizing data, making it more intuitive for humans to understand patterns, trends, and comparisons. Data art, on the other hand, is a broader category of creative endeavors that draw inspiration from or are touched by data. 00:05:00 - Data Visualization vs. Data Art, The line between data visualization and data art is blurry. Data visualization involves creating charts and graphs that help people understand data more intuitively, while data art is a creative endeavor that draws inspiration from data sets. Both are necessary and can be used in different contexts. 00:08:00 - Process of Data Visualization, Sarah Kay Miller spends a lot of time investigating data sets and collaborating with clients to understand domain expertise. Data visualization involves threading a narrative through the data to make it more interesting and engaging. It allows people to communicate messages, insights, or ideas more effectively. 00:13:21 - Sarah Kay's Process, Sarah Kay Miller's process involves three main phases: groundwork, design, and iteration. She elaborates on each phase and how she approaches them. 00:15:37 - Designing Data Visualizations, Sarah Kay Miller talks about her process of designing data visualizations. She discusses how she dives into the data and visualizes it in many ways -- everything from basic charts to the more elaborate and artistic. She also talks about the importance of understanding brand identity and color palettes when designing. 00:17:08 - Insights from Data Visualization, Miller shares her insights from visualizing data from The Brainy Business podcast. She talks about the upward trend in podcast downloads since 2018 and the number of downloads per episode. Melina and Sarah Kay also discuss the impact of the first two episodes on listeners, and how people tend to go back and listen to the earlier episodes. 00:22:49 - Design Ideas & Brand Identity, Miller talks about her design ideas for The Brainy Business podcast. She discusses the importance of staying within the brand identity of the podcast and how she used inspiration from the typography of the logo to create a groovy and energetic design. 00:27:03 - Final Product & Data Art, Miller shares the final product of her data visualization for The Brainy Business podcast. She talks about how she played with the layout of the circles to give it more movement and how she used a brighter blue to make it pop on thumbnails. She also talks about the importance of showcasing the global reach of the podcast and how everyone matters. 00:30:49 - Data Visualization as Data Art, Sarah discusses the importance of representing data in a visually appealing way and the power of data art to convey information. She talks about her love for creating unique and unusual chart types and how they can help tell a story. 00:34:05 - Fun Project on Architecture, Sarah shares details of a project she worked on for Space 10, a subsidiary of IKEA. She talks about how they created a data set for a visualization of the history of tools architects use and how digital tools have impacted building design. The end result was a comprehensive and beautiful data visualization that straddled both data visualization and data art. 00:40:53 - Data Visualization for Social Media, Sarah talks about the challenges of creating data visualizations for social media, where attention spans are shorter and space is limited. She discusses the importance of video and motion design in creating engaging and informative data stories for platforms like Instagram and TikTok. 00:43:51 - Time Required for Projects, Sarah explains that the timeline for a data visualization project varies depending on the scope, and collecting data can add time to the process. She suggests that two to three months is doable for a small to medium-sized project, but larger or more complex projects can take longer. 00:46:44 - The Importance of Data Visualization, The value of data art and visualization in effectively communicating data to viewers. She emphasizes the need to understand numbers and find meaningful comparisons to make data more relatable to humans. 00:47:25 - Impactful Data Visualization Examples, Melina shares about an article in The New York Times on vacant office spaces in New York City as an excellent example of impactful data visualization. The comparison of the number of vacant spaces to the Empire State Building makes the data more memorable and understandable. 00:48:01 - Pareto Principle in Data Visualization, The Pareto principle or 80/20 rule is discussed for data visualization. Melina recommends spending 80% of the time on the 20% of data that's most important or interesting to make the visualization more impactful. 00:48:34 - Conclusion, Melina's top insights from the conversation. What stuck with you while listening to the episode? What are you going to try? Come share it with Melina on social media -- you'll find her as @thebrainybiz everywhere and as Melina Palmer on LinkedIn. Thanks for listening. Don't forget to subscribe on Apple Podcasts or Android. If you like what you heard, please leave a review on iTunes and share what you liked about the show.  I hope you love everything recommended via The Brainy Business! Everything was independently reviewed and selected by me, Melina Palmer. So you know, as an Amazon Associate I earn from qualifying purchases. That means if you decide to shop from the links on this page (via Amazon or others), The Brainy Business may collect a share of sales or other compensation. Let's connect: Melina@TheBrainyBusiness.com The Brainy Business® on Facebook The Brainy Business on Twitter The Brainy Business on Instagram The Brainy Business on LinkedIn Melina on LinkedIn The Brainy Business on Youtube Learn and Support The Brainy Business: Check out and get your copies of Melina's Books.  Get the Books Mentioned on (or related to) this Episode: Magic Words, by Jonah Berger Getting Along, by Amy Gallo A More Just Future, by Dolly Chugh The Future Normal, by Rohit Bhargava What Your Customer Wants and Can't Tell You, by Melina Palmer Connect with Jonah:  Sarah Kay on Instagram Follow Sarah Kay on LinkedIn Sarah Kay's Website Top Recommended Next Episode: A More Beautiful Question, with Warren Berger (ep 200) Already Heard That One? Try These:  Getting Along, with Amy Gallo (ep 269) A More Just Future, with Dolly Chugh (ep 247) Non-Obvious Thinking, with Rohit Bhargava (ep 297) Sight or Vision? (ep 24) Power of Touch (ep 302) NUDGES and Choice Architecture (ep 35) What is Questionstorming? (ep 215) Priming (ep 252) Framing (ep 296) Social Proof (ep 87)  Using Semiotics in Retail, with Rachel Lawes (ep 191) What is Cognitive Semiotics? With Sarah Thompson (ep 259) Leveraging Metaphor, with Olson Zaltman (ep 181)  The Power of Us, with Dominic Packer (ep 178) Multinarrative Storytelling, with Troy Campbell (ep 293) The Life-Saving Skill of Story, with Michelle Auerbach (ep 288) Behavioral Storytelling, with David Paull (ep 289) Other Important Links:  Brainy Bites - Melina's LinkedIn Newsletter Sarah's work on Mindworks: The Science of Thinking

Non-obvious thinking is an essential skill for marketers who want to innovate and stay ahead in their respective industries. By being open to new ideas, recognizing patterns between seemingly unrelated things, and fostering a curiosity-driven mindset, marketers can unlock significant opportunities that others may overlook. Non-obvious thinking enables individuals to explore new territories and challenge conventional wisdom, leading to breakthroughs in marketing strategies and business growth.  During the conversation, Rohit Bhargava discusses this crucial aspect of thinking and its relevance in today's rapidly changing world. He shares his journey of developing the non-obvious platform through his books and thinking, emphasizing the importance of intersection thinking and breaking away from media bias. By adopting non-obvious thinking, marketers can effectively navigate the ever-changing landscape and consistently deliver exceptional value to their audiences. In this episode: Tap into the significance of non-obvious thinking for exceptional marketing and business approaches. Discover the magic of storytelling as a powerful method for resonating with and engaging audiences. Develop a savvy mindset to detect non-obvious trends within data to stay ahead of the game. Embrace the indispensable roles curiosity and observation play in cultivating trailblazing ideas. Transform your perspectives to see a brighter and more promising outlook on the future. Show Notes: 00:00:00 - Introduction, Melina welcomes Rohit Bhargava: a bestselling author and speaker on trends, innovation, and marketing. Rohit talks about his background and expertise in non-obvious thinking and behavioral economics. 00:06:30 - Non-Obvious Thinking, Rohit talks about his platform, Non-Obvious, which emphasizes the importance of being a non-obvious thinker and finding ideas in unusual places. Melina talks about combinatorial thinking, and Rohit shares his framework for intersectional thinking, which involves seeing connections between seemingly unrelated things. 00:09:00 - Importance of Diverse Perspectives, Rohit emphasizes the importance of exposing oneself to diverse perspectives and media to avoid being manipulated or outraged. He notes that this approach can also lead to creativity and innovation. 00:14:45 - Non-Obvious Examples, Rohit shares the example of Starbucks and how Howard Schultz's visit to Milan led him to discover the importance of coffee shops as community spaces. (An idea he would have missed if he had been looking down at a phone.) He also talks about the importance of non-obvious thinking in marketing and advertising to creatively solve problems and understand people's behavior. 00:20:25 - The Future Normal, Rohit discusses his latest book, The Future Normal, which offers insights into what the future may hold. He emphasizes the importance of being adaptable and open-minded in a rapidly changing world. 00:15:03 - Importance of Being Observant, Rohit Bhargava shares the story of how Howard Schultz's observant nature led to the creation of Starbucks. He emphasizes the importance of being observant and paying attention to the things around us instead of being distracted by technology. 00:17:01 - The Five Habits of Non-Obvious Thinkers, Bhargava talks about the five habits of non-obvious thinkers, which include being observant, curious, thoughtful, fickle, and saying things elegantly. He explains that these habits can be learned and practiced to improve communication skills. 00:21:24 - The Importance of Understanding People, Bhargava emphasizes that people who understand people will always win, even in the age of technology. He explains that emotions play a big role in decision-making and that understanding how to connect with people is crucial in many fields, including marketing, advertising, and leadership. 00:25:32 - The Power of Storytelling, Bhargava discusses the importance of storytelling in communicating ideas and engaging with people. He shares the story of Dick Fosbury, the Olympic athlete who revolutionized the high jump with his unconventional technique (now known as the Fosbury Flop), and explains how stories can help people understand complex concepts in a relatable way. 00:28:27 - Using Analogies in Storytelling, Bhargava suggests that storytelling doesn't always have to be long and drawn out, but can also be as simple as using an analogy. 00:30:00 - The Importance of Storytelling in Presentations, Rohit emphasizes the importance of storytelling in presentations and how it can take the audience on a journey. He also stresses the need to read the room and adjust the storytelling approach accordingly. 00:31:07 - Storyboarding for Presentations, Bhargava talks about storyboarding, a process of outlining the flow of the presentation, which he compares to scene planning in screenwriting. He suggests watching master storytellers or reading books on screenwriting to learn the techniques used in creating engaging stories. 00:34:19 - Becoming a Great Presenter, Bhargava shares his journey of becoming a great presenter, emphasizing that natural talent is not the only factor in achieving this goal. He recommends finding what you are good at and honing your skills, investing time and effort into learning new ones, and practicing. 00:35:44 - Tips for Writing a Book, Bhargava suggests being honest with oneself about their relationship with writing and finding joy in it. He stresses that there is no one right way to write a book, and one should choose a method that works for them. Bhargava also talks about the different experiences he's had in writing his nine books. 00:39:00 - The Future Normal, Bhargava's latest book, "Future Normal," showcases trends that will shape the future, spanning topics such as space tourism, virtual relationships, weather control, and artificial intelligence. 00:44:39 - Conclusion Melina's top insights from the conversation. What stuck with you while listening to the episode? What are you going to try? Come share it with Melina on social media -- you'll find her as @thebrainybiz everywhere and as Melina Palmer on LinkedIn. Thanks for listening. Don't forget to subscribe on Apple Podcasts or Android. If you like what you heard, please leave a review on iTunes and share what you liked about the show.  I hope you love everything recommended via The Brainy Business! Everything was independently reviewed and selected by me, Melina Palmer. So you know, as an Amazon Associate I earn from qualifying purchases. That means if you decide to shop from the links on this page (via Amazon or others), The Brainy Business may collect a share of sales or other compensation. Let's connect: Melina@TheBrainyBusiness.com The Brainy Business® on Facebook The Brainy Business on Twitter The Brainy Business on Instagram The Brainy Business on LinkedIn Melina on LinkedIn The Brainy Business on Youtube Join the BE Thoughtful Revolution – our free behavioral economics community, and keep the conversation going! Learn and Support The Brainy Business: Check out and get your copies of Melina's Books.  Get the Books Mentioned on (or related to) this Episode: The Future Normal, by Rohit Bhargava and Henry Coutinho-Mason Personality Not Included, by Rohit Bhargava Evolutionary Ideas, by Sam Tatam Alchemy, by Rory Sutherland What Your Customer Wants and Can't Tell You, by Melina Palmer Connect with Rohit:  Rohit on Twitter Non-Obvious Nation on LinkedIn Get the Non-Obvious Newsletter Top Recommended Next Episode: Evolutionary Ideas, with Sam Tatam (ep 204) Already Heard That One? Try These:  A More Beautiful Question, with Warren Berger (ep 200) Priming (ep 252) Framing (ep 296) Getting Along, with Amy Gallo (ep 269) Focusing Illusion (ep 89) Confirmation Bias (ep 260) The Life-Saving Skill of Story, with Michelle Auerbach (ep 288) Behavioral Storytelling, with David Paull (ep 289) What Your Customer Wants and Can't Tell You (ep 147) Starbucks: Behavioral Economics Analysis (ep 278) Design for Decisions, with Sam Evans (ep 291) Other Important Links:  Brainy Bites - Melina's LinkedIn Newsletter Get the Non-Obvious Newsletter

Dr. Kurt Nelson is a behavioral scientist and founder of the Lantern Group. His expertise involves helping businesses align incentives and motivation to improve sales, productivity, and employee happiness. With a strong focus on incorporating behavioral science principles into goal-setting and motivation strategies, Kurt offers valuable insights for individuals and organizations seeking to enhance their overall success. During the podcast, Melina and Kurt discuss the Great Resignation, Quiet Quitting, keystone goals, incentives, priming, framing, and so much more. Want to reduce turnover rates in your organization? Kurt explains why this requires a holistic approach that addresses multiple aspects of employee engagement and satisfaction. These might include clear communication of goals and expectations, a strong organizational vision, appropriate incentives, a psychologically safe environment, and acknowledging employee contributions. Implementing these elements effectively within the organization can result in a considerable reduction in turnover rates and a more motivated workforce. He shares a case study of a client company that initially had a 42% turnover rate, which is now under 5%. They achieved this by improving communication and creating a clear vision, which involved offering incentives designed to promote desired behaviors rather than instilling fear. Regular town hall meetings and a national employee meeting facilitated better communication and helped everyone stay informed. Additionally, they worked with managers to enhance their communication skills and foster better relationships with their teams. Learn all about this fascinating example and more in this episode, including: Elevate employee engagement through comprehensive strategies for lasting retention. Manage workload effectively and prioritize tasks to minimize burnout. Infuse meaning, purpose, and creativity into your work culture for a thriving environment. Enhance communication, vision, and incentives to diminish staff turnover. Employ behavioral science techniques for successful goal-setting and motivation. Show Notes: 00:00:00 - Introduction, Dr. Kurt Nelson, co-host of Behavioral Grooves and CEO of the Lantern Group, discusses his expertise in employee incentives and motivation in the workplace. 00:03:35 - Employee Experience, Organizations are refocusing on the employee experience and how they can ensure they are doing right by their employees to increase engagement and motivation. 00:08:34 - Human Complexity, Organizations need to understand that humans are complex and are driven by various factors, such as their external environment, social environment, and managerial challenges at work. Employees want a psychologically safe environment where they feel respected and fulfilled. 00:11:23 - Quiet Quitting, Employees are pushing back against the expectation to give 150% effort every day. Organizations should not expect employees to go above and beyond all the time, but they need to create jobs that allow employees to be creative and bring passion into their work. 00:14:22 - Full Self in Work, Employees who bring their full selves into work find more meaning and purpose in their jobs. Organizations need to make sure they are creating an environment that allows employees to find fulfillment at work. 00:15:58 - The Importance of Frontline Managers, Frontline managers are often promoted for their individual job skills rather than their ability to manage. This can lead to a lack of understanding of how to engage and work with employees, causing turnover and "quiet quitting." 00:18:23 - Case Study: Decreasing Turnover Rates, Working with a company that had a 42% turnover rate, Kurt and his team's focus was on improving communication from executive leadership to employees, setting a clear vision and incentives, and training managers on how to communicate and engage with their team. The result was a decrease in salesforce turnover rate to under 5%. 00:22:23 - Priming and Framing, Changing 12 words in an email to incorporate qualified achievement words increased performance by 15% and decreased the need for escalation by 30%. Framing incentives in a gain or loss context can also impact behavior. Psychological safety is important for employees to feel valued and heard. 00:28:46 - How to Be a Better Organization, Align incentives with desired behaviors, create a psychologically safe environment where employees feel valued and heard, and provide tools for managers and employees to break down goals and understand how to engage and motivate teams. Changing behavior is key to achieving success, and incentives are key to that. 00:30:29 - Summary, To decrease turnover rates and create a better organization, focus on aligning incentives, creating a psychologically safe environment, and providing tools for managers and employees. Changing behavior is key to achieving success. 00:31:03 - Lantern Group's Tools, Dr Kurt Nelson talks about the Lantern Group's tools that help employees set and achieve their goals. He introduces the Brain/Shift Journal, a 13-week guided journal with daily prompts based on behavioral science insights. The journal helps users create keystone goals, break them down into milestones, track progress, and cultivate gratitude. 00:32:46 - Keystone Goals, Keystone goals are those that have a larger-than-life impact, which align with keystone habits. The journal helps users determine the right goal and break it down into milestones. It includes prompts like priming, gratitude, and progress tracking to keep users motivated and on track. 00:35:02 - Conclusion Melina's top insights from the conversation. What stuck with you while listening to the episode? What are you going to try? Come share it with Melina on social media -- you'll find her as @thebrainybiz everywhere and as Melina Palmer on LinkedIn. Thanks for listening. Don't forget to subscribe on Apple Podcasts or Android. If you like what you heard, please leave a review on iTunes and share what you liked about the show.  I hope you love everything recommended via The Brainy Business! Everything was independently reviewed and selected by me, Melina Palmer. So you know, as an Amazon Associate I earn from qualifying purchases. That means if you decide to shop from the links on this page (via Amazon or others), The Brainy Business may collect a share of sales or other compensation. Let's connect: Melina@TheBrainyBusiness.com The Brainy Business® on Facebook The Brainy Business on Twitter The Brainy Business on Instagram The Brainy Business on LinkedIn Melina on LinkedIn The Brainy Business on Youtube Join the BE Thoughtful Revolution – our free behavioral economics community, and keep the conversation going! Learn and Support The Brainy Business: Check out and get your copies of Melina's Books.  Get the Books Mentioned on (or related to) this Episode: Influence, by Robert Cialdini What Your Employees Need and Can't Tell You, by Melina Palmer Mixed Signals, by Uri Gneezy Getting Along, by Amy Gallo Both/And Thinking, by Wendy Smith and Marianne Lewis Connect with Kurt:  Kurt on Twitter Lantern Group's Website Kurt on LinkedIn Top Recommended Next Episode: Secrets of Motivation and Incentives, with Tim Houlihan (ep 109) Already Heard That One? Try These:  Influence, with Robert Cialdini (ep 157) Nudges and Choice Architecture (ep 35) Priming (ep 252) Framing (ep 16) iNcentives: The “N” in NUDGES (ep 272) Mixed Signals, with Uri Gneezy (ep 273) The Human Experience, with John Sills (ep 277) Getting Along, with Amy Gallo (ep 269) Both/And Thinking, with Wendy Smith (ep 261) The Microstress Effect, with Rob Cross (ep 287) I Human, with Tomas Chamorro-Premuzic (ep 267) Cobra Effect (ep 220) Inequity Aversion (ep 224) Avoiding Everyday Disasters at Work, with Gleb Tsipursky (ep 111) Motivation and Incentives at Work, with Kurt Nelson (ep 187) Other Important Links:  Brainy Bites - Melina's LinkedIn Newsletter Smart Behavioral Economics Secrets Every Marketer Needs, with Melina Palmer Using Behavioral Economics to Help Businesses, with Melina Palmer

Episode 262 | Join author, speaker, podcast host, and Harvard Business Review contributing editor Amy Gallo for a transparent conversation on conflict, communication, and workplace dynamics. Amy identifies eight familiar types of difficult coworkers and provides practical strategies for working with each of them more effectively. • 6 Ways Your Leaders Can Build Trust and Avoid Breaking It: Building trust and inspiring your teams to meet performance goals—while fostering professional growth, productivity, and commitment—are all part of creating a culture that thrives. http://pages.franklincovey.com/6-ways-leaders-can-build-trust-avoid-breaking-it-guide-p.html

The manner in which we communicate plays an essential role in contributing to or easing microstress. With the proliferation of remote work and numerous communication channels, it is vital to be mindful and intentional in our communication with colleagues and acquaintances. Establishing positive communication norms can alleviate microstress and create a more collaborative and productive work environment. Rob Cross highlighted the need for thoughtful communication in his conversation with Melina Palmer. He shared that teams should establish clear communication norms, such as using bullet points rather than lengthy paragraphs, avoiding unnecessary CC in emails, and refraining from sending messages after a particular time. By adopting such positive communication practices, teams can work towards fostering a supportive workplace culture and minimizing the impact of microstress on all members. Unveil the methods for recognizing and neutralizing everyday workplace microstressors to elevate your work experience. Comprehend the ramifications of toxic relationships on your well-being and establish pathways for transformation. Benefit from Rob Cross's research on the microstress effect and its applications to your personal and professional sphere. Refine your communication skills to address microstress mindfully and cultivate enriching connections. Bring about small alterations that result in remarkable betterment of your holistic well-being. Show Notes: 00:00:00 - Introduction, Host Melina Palmer introduces Dr. Rob Cross, who is the Edward A. Madden Professor of Global Leadership at Babson College and the co-founder and director of the Connected Commons. The episode is about the new book he co-authored with Karen Dillon, The Microstress Effect. 00:03:02 - Background, Rob Cross talks about his background and his work with the Connected Commons, a consortium of over 150 leading organizations that sponsor research into ways of looking at networks and relationships in organizations. 00:06:32 - The Impact of Negative Relationships, Social psychology has shown that the negative interactions we have tend to have 3x to 5x the impact of the positive. Rob Cross shares his thoughts on the best practices for organizations to cultivate relationships that positively impact their employees' wellbeing. 00:08:15 - Resilience and Connections, Resilience is not just about grit and fortitude. It's about how we fall back on others in difficult times. Rob Cross discovered that there are eight predictable things we get from others when we have the connections in our lives. Without these, it's harder to navigate through difficult times. 00:12:23 - Understanding Microstress, Rob Cross shares how he stumbled onto the idea of microstress through his research. He found that there are 14 pretty consistent types of microstress that tend to accumulate around us each day and week at a pace and volume our brains just aren't designed to handle. These microstresses grow behind the scenes in a way that sneaks up on us until they become overwhelming. 00:14:55 - The Impact of Microstress, Rob discusses the impact of microstress on one's life, particularly when they are not aware of it. He talks about how the stress is just beneath the surface of awareness and can be creeping up on us. 00:17:09 - Types of Microstress, Rob explains that microstressors can come from different sources, including emails, instant messaging applications, and team collaborative spaces. He shares that it affects the metabolism differently, and people under this form of stress metabolize their meals differently. 00:22:44 - Cascading Effects of Microstress, Rob shares that microstressors can lead to cascading effects that people don't often think about. For example, a leader or stakeholder that shifts expectations can cause extra work, and employees may have to protect their team and go back into the team to keep engagement high. 00:24:24 - Tips on Dealing with Microstress, Rob suggests a table in the book with the 14 microstressors and categories of people where they come from, and answering three questions around them. He advises people to think about which stressors have become systemic in their lives and what stress they are creating for others. Rob also mentions the importance of finding groups outside of one's profession that they can be an authentic part of. 00:27:15 - Avoiding Getting into the Minutiae, Rob suggests focusing on getting out of the minutiae by finding groups outside one's profession that one can be an authentic part of. He shares that people who are happiest in this work typically have at least two or three groups outside their profession. 00:28:27 - The Impact of Traumatic Events, When experiencing a traumatic health diagnosis or event, people often reflect on what previously seemed important and realize it was insignificant. Those who maintain dimensionality in their life are better equipped to handle such events. Reflecting on interactions and adapting them can have a significant impact on how one feels day-to-day. 00:30:24 - The Impact of Communication on Stress, Poor communication habits, such as overdramatizing gossip or sending excessive emails, can lead to unnecessary stress and negative work interactions. Thoughtful and intentional communication, such as establishing positive norms and reducing unnecessary communication, can help reduce microstressors. 00:34:06 - Decreasing Collaboration Overload, Collaboration overload, where the amount of collaboration outweighs the increase in work, is a significant source of microstressors. By creating positive norms, such as bullet points instead of long paragraphs, or agreeing on a set number of emails per day, the collaborative footprint of work can be reduced. 00:37:36 - The Impact of Small Communication Habits, Small communication habits, such as sending vague or poorly-worded emails or leaving a negative aftertaste in interactions, can accumulate and have a significant impact on work stress levels. Thoughtful interactions, such as being intentional with emails or setting clear expectations for team collaborations, can help reduce microstressors. 00:41:20 - The Impact of Trust and Expectations, Lack of trust and unclear expectations can lead to stress when working on collaborative projects. People often work harder to compensate for small misses from team members, perpetuating the cycle of stress. Setting clear expectations and building trust can help reduce microstressors in collaborative work environments. 00:42:12 - Drains to Capacity, The 14 microstressors that affect our ability to get work done can be categorized as drains to capacity that hit us emotionally (such as worry or concern for people we care about), or value disconnects, where we slowly feel interactions moving us away from who we set out to be. 00:43:28 - Counterfactual Thinking, Dwelling on what had happened or what might happen in the future can be a big contributor to microstress. This can be interactions abroad where we are trying to protect our team, family, or friends. It can also be a conflictual conversation that needs to happen, which can cause disproportionate stress. 00:45:23 - Specific Ways to Manage Conflictual Conversations, Conflictual conversations can be cathartic and good for people if we keep things data-driven and do specific things. We tend to think a lot about it before, during, and after the interaction, and this can cause stress. There are specific ways to handle conflictual conversations that can reduce stress. 00:47:10 - Importance of Small Stuff, Small stressors in our lives and those of people around us can cause massive amounts of stress that are totally unnecessary. Often, we don't realize the impact that our actions are having on others. The book, The Microstress Effect, provides charts and mockups of questions to ask and ways to work through microstress to have an impact on our lives and those around us. 00:49:31 - Closing Thoughts, Melina's top insights from the conversation, and items for you to consider as you implement what you learn. What stuck with you while listening to the episode? What are you going to try? Come share it with Melina on social media -- you'll find her as @thebrainybiz everywhere and as Melina Palmer on LinkedIn. Thanks for listening. Don't forget to subscribe on Apple Podcasts or Android. If you like what you heard, please leave a review on iTunes and share what you liked about the show.  I hope you love everything recommended via The Brainy Business! Everything was independently reviewed and selected by me, Melina Palmer. So you know, as an Amazon Associate I earn from qualifying purchases. That means if you decide to shop from the links on this page (via Amazon or others), The Brainy Business may collect a share of sales or other compensation. Let's connect: Melina@TheBrainyBusiness.com The Brainy Business® on Facebook The Brainy Business on Twitter The Brainy Business on Instagram The Brainy Business on LinkedIn Melina on LinkedIn The Brainy Business on Youtube Join the BE Thoughtful Revolution – our free behavioral economics community, and keep the conversation going! Learn and Support The Brainy Business: Check out and get your copies of Melina's Books.   Get the Books Mentioned on (or related to) this Episode: The Microstress Effect, by Rob Cross and Karen Dillon The Fun Habit, by Mike Rucker Happier Hour, by Cassie Holmes Getting Along, by Amy Gallo  What Your Employees Need and Can't Tell You, by Melina Palmer   Connect with Rob:  Rob on Twitter Rob on LinkedIn Rob's Website Top Recommended Next Episode: Counterfactual Thinking (ep 286) Already Heard That One? Try These:   The Fun Habit, with Mike Rucker (ep 251) Happier Hour, with Cassie Holmes (ep 257) Negativity Bias (ep 223) Find Your Purpose, with Gina Bianchini (ep 263) The Importance of Connection, with Nick Epley (ep 265) Framing (ep 16) IKEA Effect (ep 112) Prefactual Thinking (ep 232) The Speed and Economics of Trust, with Stephen M.R. Covey (ep 148) Reciprocity (ep 238) Getting Along, with Amy Gallo (ep 269) Other Important Links:  Brainy Bites - Melina's LinkedIn Newsletter

Details Some of the most challenging relationships we have to learn to manage in this life are the ones we have with our co-workers. Because we spend a lot of time with them, probably even more time than friends, and we don't always get to choose who we work with. Amy Gallo is a workplace … Continued The post Episode 106: Getting Along With Difficult People at Work appeared first on ZENGER FOLKMAN.

This is the third installment in our Work Life series. In other episodes, we cover topics like imposter syndrome, whether mindfulness really works at work, and whether you should actually bring your whole self to the office.Today's episode is one that many of us struggle with: interpersonal conflict at work. Our guest is a true ninja on this topic. Amy Gallo is a workplace expert who writes and speaks about interpersonal dynamics, difficult conversations, feedback, gender, and effective communication.Gallo is a contributing editor at Harvard Business Review and the author of a new book, Getting Along, How to Work with Anyone, Even Difficult People. She's also written the The Harvard Business Review Guide to Dealing With Conflict, and she cohosts the Women at Work podcast. In this episode we talk about:Why quality interactions at work are so important for our professional success and personal mental healthWhy Gallo believes one size doesn't fit all when it comes to dealing with difficult people in the workplace Why avoidance isn't usually an option What the research tells us about work friendshipsWhy we have a tendency to dehumanize people who have more power than usWhy passive aggressive people can be the most difficult to deal withThe provocative question of whether we are part of the problem when work conflict crops upAnd, a taxonomy of the eight different flavors of difficult coworkers, including the pessimist, the victim, the know-it-all, and the insecure boss — with tactics for managing each. Full Shownotes: https://www.tenpercent.com/podcast-episode/amy-gallo-576 See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

Today's episode is a discussion with Amy Gallo. During the pandemic I had a wonderful discussion about work and where it was going and I was delighted to have another conversation with her two years on. Amy is the author of Getting Along: How to Work with Anyone (Even Difficult People) and The HBR Guide to Dealing with Conflict. She also co-hosts the Women at Work podcast, and is a contributing editor at Harvard Business Review, where she writes about workplace dynamics.Articles mentioned:The Harvard study of human life & wellbeing: The secret to happiness? Here's some advice from the longest-running study on happinessStop Telling Women They Have Imposter Syndrome The myth of bringing your full, authentic self to work Amy wrote a wonderful article on psychological safety this week. Hosted on Acast. See acast.com/privacy for more information.

It might be a confrontation with a colleague who is constantly late to meetings. You might need to finally ask for that raise. Or it could be approaching a coworker to disclose a mental health issue you've been struggling with.  We all face difficult conversations - and difficult people - in our careers. Amy Gallo is a conflict expert, a contributing editor at Harvard Business Review, and author of the book Getting Along: How to Work with Anyone (Even Difficult People). She speaks with host Morra Aarons-Mele about how to keep perspective and prepare for difficult conversations at work.

A dentist joins Amy Gallo to ask a behavioral scientist about the fundamentals of sound decision making: when to use a process, how to handle resistance to a call you've made, and making peace with a tough call.

Need help working with a difficult colleague? From time to time almost everyone does. Maybe we've even been one before. (No judgment - we're only human!) To figure out how to get along with even the most challenging coworkers, Jessi sits down with Amy Gallo. Amy's an expert in conflict, communication, and workplace dynamics, and the co-host of Harvard Business Review's hit podcast, Women at Work. Follow Amy Gallo on LinkedIn and check out her podcast and books. Follow Jessi Hempel on LinkedIn and order her debut memoir.  Join the Hello Monday community: Subscribe to the Hello Monday newsletter, and join us on the LinkedIn News page each week for Hello Monday Office Hours, Wednesdays at 3p ET.

To cap off our Getting Along series, Amy Gallo shares advice, in front of a live audience, on how to deal with all different types of “difficult” coworkers — from the tormentor to the know-it-all.

How do you bring about positive change — or just keep a workplace functional — when the person in charge won't listen? Amy Gallo recommends tactics to try and phrases to use.