High Reliability, The Healthcare Facilities Management Podcast

Join us as we sit down with Patrick Murphy to discuss the current challenges facing healthcare facilities nationwide, including the alarming loss of institutional knowledge in hospitals. Patrick shares inspiring stories of how mentorship has shaped his career, offering valuable insights for professionals across the industry.Plus, we're excited to unveil our brand-new studio in this special episode!

Aging hospital buildings are creating mission-critical challenges in healthcare. Many facilities, built 40 to 60 years ago, struggle to support today's high-tech, high-acuity environments—leading to disruptions in patient care, safety risks, and increased stress on healthcare teams. Outdated infrastructure also impacts patient satisfaction, with studies showing a 22% drop in scores at visibly aging facilities.Welcome to the Healthcare Facilities Network, the podcast where top healthcare facilities experts tackle the pressing issues of aging infrastructure and its impact on modern care. From innovative solutions to real-world success stories, we provide actionable insights to help healthcare leaders future-proof their environments and improve outcomes.Whether you're a facility manager, healthcare administrator, or industry enthusiast, this is your go-to resource for the challenges and opportunities shaping hospital environments. Tune in and join the conversation about building the future of healthcare—one facility at a time.

In this episode, we tackle a pressing issue affecting healthcare systems across the nation: the Aging Crisis in healthcare facilities management. Aging employees, aging infrastructure, and aging buildings are converging to create a perfect storm of challenges.Join us as healthcare facilities management experts Michael Hatton and Skanda Skandaverl share insights from the Texas Association of Healthcare Facilities Management Spring Conference. Together, we explore the risks, impacts, and potential solutions to this growing crisis, including how healthcare systems can address operational inefficiencies, regulatory risks, and knowledge gaps.

What does Artificial Intelligence have to do with healthcare facilities management? A lot more than you might think.In this episode of the Healthcare Facilities Network, we explore how hospital facility leaders are incorporating AI into day-to-day operations—from streamlining maintenance to envisioning smarter systems for the future.Joining us for this conversation are three industry experts on the front lines of innovation: - Tom Elliott, Director of Facilities at Aramark Healthcare Plus, Confluence Health (Wenatchee, WA)- Irina Mladenova, Chief Product Officer at Vytal (Boston, MA)- Pouyan Layegh, AVP of Engineering & Building Systems at MD Anderson (Houston, TX)Tune in for a thought-provoking discussion on how technology is reshaping the future of facilities management.

The healthcare facilities management field offers a world of opportunity for passionate and motivated professionals—and this episode is proof.When we launched the Healthcare Facilities Network two years ago, one of our core goals was to help refill the pipeline of talent and showcase the exciting pathways for growth in this industry. Today, we welcome back four inspiring professionals who are living examples of advancement in action.Their journey began with our first “Generations in Healthcare Facilities” episode, recorded in the summer of 2023. Fast-forward two years, and each has achieved remarkable career growth, navigating unique challenges and uncovering fresh opportunities along the way.Join us for a thought-provoking conversation about career development, mentorship, and the evolving healthcare facilities landscape. Whether you're just starting out or looking for insights on fostering professional growth, this episode offers valuable lessons and real-world inspiration you won't want to miss.

What does it take to excel in facilities management today? In this episode of the Healthcare Facilities Network, we welcome David Trask, National Director of Facilities and Emergency Solutions at Arc Facilities Solutions, to explore this question.Drawing on his extensive experience across industries—including healthcare, municipalities, education, airports, and manufacturing—David sheds light on how Artificial Intelligence is shaping maintenance strategies and why smart hiring practices are essential for success.Tune in for expert perspectives and real-world solutions that can transform how your facility operates.

The role of a Healthcare Facilities Director is evolving. While technical skills were once the top priority, today's hospitals are looking for leaders with strong soft skills—often valuing them just as much, if not more. In this episode of the Healthcare Facilities Network, I sit down with Brian Cannella, a seasoned Director and degreed engineer, to explore this shift in competencies.From crisis management to team leadership, we discuss what it takes to succeed in today's healthcare environment. And if a hospital needs to be evacuated at 2 AM on a freezing winter night—who do you want answering that call?Oh, and we'll also touch on berry farms, tractors, and Ulysses S. Grant. You won't want to miss this one!#HealthcareFacilities #Leadership #HospitalManagement #FacilitiesDirector #SoftSkills #CrisisManagement

Join us for this insightful conversation about hiring, education, industry trends, leadership, and the challenges of working in Houston's competitive healthcare market. Featuring special guest, Michael Hatton, to share his invaluable experience and discuss key topics affecting healthcare facilities management and leadership. With over 24 years of experience, Mike holds the title as 2025 ASHE President and Vice President of Facilities Engineering and Construction at Memorial Hermann Health System in Houston, TX. In this episode, we cover:2:30 – How Mike Found Himself in Texas10:40 – Competing for Top Facility Talent28:20 – Engaging the Next Generation in Healthcare33:25 – Mike's priorities as ASHE President46:45 – Skills needed to reach the C-Suite52:45 – Reflections on running for ASHE PresidentCheck us out at https://cref.comOr send an email to pmartin@cref.com

The Healthcare Facilities Network welcomes Damian Mindley, Facilities Management Executive, Atlanta VA Healthcare System to the airwaves. Damian says that to work at the VA is to work on "A Noble Mission." And in this episode, you will learn why Damian talks fondly of this worthy mission, serving our nation's veterans who have served us, the American citizens. And if you are looking for a management opportunity, we spend the first couple of minutes of our episode discussing a Supervisory role Damian seeks to fill at the Atlanta VA. This is a role with a great deal of management responsibility, and enticements.  From job openings, our conversation advances to:00:00 Introduction04:48 Bow ties and neckties05:00 Damian seeks a new member for his management team 20:40 A Noble Mission: The VA Healthcare System35:38 Managing through Change51:15  "Now is a great time to join the VA:" Enticements and opportunitiesLink to the job discussed in this episode:https://www.usajobs.gov/job/823089700Check us out at https://cref.comOr send an email to pmartin@cref.com

The Healthcare Facilities Network welcomes Donya Brown, Regional Director of Facilities & Support Services, Mount Carmel Health System, Columbus, OH to the airwaves.Donya's journey with the five-hospital system began in the depths of the Covid pandemic. We look back to that time as Donya discusses some of the challenges he faced as he began with a new system, in a new state, in a challenging time for all leaders, never mind new leaders. Topics discussed include:* Creating a net of psychological safety* Balancing the hospital's hustle culture* Intentional communication* Tyranny of the Now* Prioritizing employee development* Changing department culture one win at a time* Pivoting from Biology to Facilities* Working in "The Complaint Department"As always, thank you for listening!Check us out at https://cref.comOr send an email to pmartin@cref.com

Back in the early 2000's Skip Smith was an employee of Catholic Health Initiatives (CHI). From his role in facilities management leadership, he built one of the nation's most accomplished and enduring Facilities Management / Support Services departments. At the time, CHI had roughly 80 member hospitals. Skip, now a Senior Consultant at MSL Healthcare joins the Healthcare Facilities Network to discuss the department's formation. He is joined by three men he hired, three men who now lead departments of their own at CommonSpirit Health; the roots of CommonSpirit are found in CHI and Dignity Health. Join Tim Livesay, Brian Symmonds, and Andy Woommavovah as they join Skip to talk about their experiences forming the department. 00:00 Introduction04:07 Why this episode?  17:44 Taking a risk on EVS22:27 A seat at the meeting table for the "Non-believers"  24:00 Proceed until apprehended  45:46 Sustaining culture Check us out at https://cref.comOr send an email to pmartin@cref.com

Healthcare facility operators typically use hand-me-downs; that is, they use software and products that are designed for non-facilities functional areas. They make it work, even though it doesn't really for their needs. Vytal flips that script.It is a technology designed by facility operators for facility operators. It is software made for the areas of accountability that FM leadership manages. Vytal elevates facility management by extending asset lifespan, ensuring regulatory adherence, streamlining capital projects, and championing sustainability. The High Reliability podcast is joined by Neil Ravitz,  Senior VP of Operations for Vytal. In this far-ranging discussion, we discuss careers, military service, academic medical centers and yes, even Vytal. 00:00 Introduction02:00 Serving with a sense of mission  10:40 Software that ties the enterprise together15:22 An end-to-end  healthcare facilities-centric solution   28:20 Incorporating Artificial Intelligence into Vytal  37:20 Built for healthcareOur thanks to Neil for his time. See https://vytalassets.com for more information.  This episode was originally broadcast on the Healthcare Facilities Network.Check us out at https://cref.comOr send an email to pmartin@cref.com

Paul DeViller, President of the New England Healthcare Engineers' Society, joins the Healthcare Facility Network from Vermont at the NEHES Fall conference. Paul provides his perspective on Chapter leadership, the trades, and priority balancing in this discussion. Topics include:00:00 Introduction02:10 Jumping in03:30 Career journey from the trades to hospital management09:10  Talking NEHES18:30 Balancing priorities23:50 Adapting your management styleOur thanks to Paul for taking time from his busy conference schedule.Check us out at https://cref.comOr send an email to pmartin@cref.com

High Reliability, The Healthcare FM Podcast is brought to you by Cref. Our show discusses the issues, challenges, and opportunities within the Healthcare Facilities Management (FM) function.In a show that is repurposed from our Healthcare Facilities Network, we discuss a pressing issue facing hospitals nationwide: the ability to attract and retain skilled healthcare facilities management professionals. Our guest, David Emery, Facility Manager at Utah Valley Hospital, Provo, UT, is tackling this challenge head-on. Through innovative facility staffing models, he's offering insights on maintaining talent beyond competitive salaries. Apart from the personal satisfaction you gain from working in healthcare and making a difference in a patient's life, what strategies can give you an edge in talent retention? In this episode, David delves into scheduling and employee development tactics he uses at his facility.  Check us out at https://cref.comOr send an email to pmartin@cref.com

High Reliability, The Healthcare FM Podcast is brought to you by Cref. Our show discusses the issues, challenges, and opportunities within the Healthcare Facilities Management (FM) function.In a show that is repurposed from our Healthcare Facilities Network, Dr. Lindsey Butler, Vice President of Sustainability at Cref, shares valuable insights on demystifying sustainability. Whether you're just starting your organization's sustainable journey or well along the path, this discussion is a must-listen. Topics covered include: 01:44 Destined for a sustainable career13:18 Sustainability differentiators18:52 What is sustainability29:32 Getting sustainable wins37:04 Avoid these misstepsAs always, thank you for listening. Check us out at https://cref.comOr send an email to pmartin@cref.com

The Healthcare Facilities Network sat down with Dennis Ford, Corporate Facilities Management for Atrium Health in Charlotte, NC. Dennis is running for the 2025 American Society of Healthcare Engineering (ASHE) Presidency. In this episode, we discuss Dennis' thoughts and strategies on:* The recently held ASHE Innovation Conference* His background and career path* Why he is running for the ASHE Presidency* His proposed platform as President* Challenges and opportunities in healthcare facilities managementOur thanks to Dennis for his time, and good luck to him in the election. Voting closes August 21.Check us out at https://cref.comOr send an email to pmartin@cref.com

The Healthcare Facilities Network sat down with Alison Brisson, Vice President of Facilities and Support Services for Cambridge Health Alliance in Cambridge, MA. Alison is running for the 2025 American Society of Healthcare Engineering (ASHE) Presidency. In this episode, we discuss Alison's thoughts and strategies on:* The recently held ASHE Innovation Conference* Her background and career path* Why she is running for the ASHE Presidency* Her proposed platform as President* Challenges and opportunities in healthcare facilities managementOur thanks to Alison for her time, and good luck to her in the election. Voting closes August 21.Check us out at https://cref.comOr send an email to pmartin@cref.com

The Healthcare Facilities Network sat down with Danielle Gathje, Vice President of Operations for the Fairview Health System in Minneapolis, MN. Danielle is running for the 2025 American Society of Healthcare Engineering (ASHE) Presidency. In this episode, we discuss Danielle's thoughts and strategies on:* The recently held ASHE Innovation Conference* Her background and career path* Why she is running for the ASHE Presidency* Her proposed platform as President* Challenges and opportunities in healthcare facilities managementOur thanks to Danielle for her time, and good luck to her in the election. Voting closes August 21.Check us out at https://cref.comOr send an email to pmartin@cref.com

High Reliability, The Healthcare FM Podcast is brought to you by Gosselin/Martin Associates. Our show discusses the issues, challenges, and opportunities within the Healthcare Facilities Management (FM) function.In a show that is repurposed from our Healthcare Facilities Network, we welcome Lotoya Beard.  Lotoya is the Executive Director of Hospital Maintenance at a major Academic Medical Center.  She also serves as Region 4 Representative for the American Society for Healthcare Engineering. In this episode, we discuss Lotoya's entry into healthcare facilities management, her path to facilities leadership, and how she can use her Engineering Degree in everyday facilities management.   Additional topics include:"I don't recall being told about healthcare facilities management"  Ask questions to shorten the learning curveClimbing the Facilities Management ladder, and working in a male-dominated field Managing peopleFM challenges in 2024ASHE Leadership and balancing facilities workDe-stressingUsing the degree in the Director roleOpportunity in the facility management roleAs always, thank you for listening. Check us out at https://gosselin-associates.com

High Reliability, The Healthcare FM Podcast is brought to you by Gosselin/Martin Associates. Our show discusses the issues, challenges, and opportunities within the Healthcare Facilities Management (FM) function.In a show that is repurposed from our Healthcare Facilities Network, wewelcomes Dr. Steven Call, Assistant Professor at Washington State University and the Founder of Built Environment Resources. With a focus on healthcare facilities management, Steve has dedicated his career to discovering and innovating concepts and tools to address the most critical issues impacting healthcare facilities management. Steve's expertise and authorship were instrumental in the creation of IFMA's recent "North American Medical Center Facility Support Services Benchmarking Report." In this episode, we discuss the survey, specifically:* Research challenges* Laundry, FTEs, and square foot comparison* Aging infrastructure and deferred maintenance* FTE calculation* The best predictor for an accurate FTE count* Comment on salaries and staffing* Compliance as a percentage of facility management budget.  * Benchmarking concerns and capital planning* Changing expectations for FM leaders* Utility expenses by locationAs always, thank you for listening. Check us out at https://gosselin-associates.com

High Reliability, The Healthcare FM Podcast is brought to you by Gosselin/Martin Associates. Our show discusses the issues, challenges, and opportunities within the Healthcare Facilities Management (FM) function.As a Director, one of the toughest decisions you may face is whether or not to evacuate a hospital in an emergency situation, like an equipment failure on a warm summer day. John Crouch, Executive Director of Facilities at AdventHealth in Wesley Chapel, FL, faced this exact scenario. In this podcast episode, John shares how employee autonomy played a crucial role in creating a positive outcome for the hospital. Tune in to learn more about John's leadership journey, including his time in the Marine Corps, and why hesitation can be detrimental to seizing opportunities. Other topics discussed include:Dealing with stressLetting go The role of the Drill InstructorHesitation kills opportunityA Chiller emergencyActing with autonomyInstilling a customer service approachDelivering bad news Employee self-worth"We mentor and teach each other"A path from the Marine Corps to healthcare facilitiesAs always, thank you for listening.This episode debuted on the Healthcare Facilities Network. Please check out the Network and subscribe for more healthcare facilities management content.Check us out at https://gosselin-associates.com

The  @HealthcareFacilitiesNetwork  was talking with a colleague and they said to us, "Why don't you record an episode about the JFK assassination." This really is not what we do here at the Network until we thought, what if we cover it from the perspective of the Director of Facilities Management and the Director of Emergency Management? So that is what we did; what was the impact on @ParklandMemorialHospital  Facilities Department when JFK fatefully visited Dallas in November 1963?Thanks to our guests David Neely (Maine Medical Center) and Jeffrey Henne (University of Pennsylvania Health) for taking on those roles at Parkland, circa 1963.Pre-planning and a Secret Service visitNovember 21, 1963November 22, 1963 and what are FM and EM doing? Social unrest and the role of FM and EMThe Secret Service takes overManaging your team in crisis  Staff moraleThe mediaAs always, thank you for listening! Check us out at https://gosselin-associates.com

High Reliability, The Healthcare FM Podcast is brought to you by Gosselin/Martin Associates. Our show discusses the issues, challenges, and opportunities within the Healthcare Facilities Management (FM) function.The results of Gosselin/Martin Associates Annual Fall Survey 2023 showed that a large majority of healthcare facilities management professionals are concerned about meeting the Department of Health and Human Services "suggestion" to reduce their emissions by half by 2030. Our guests Jim Campoli, Senior Director Operations & Services,  Matheny Medical and Educational Center, Peapack, NJ;  Clayton Smith, Senior Vice President of Facilities Management at Children's Health, Dallas, TX; and Mark Yerrick, Vice President of Facilities & Real Estate, Care New England, Providence, RI, discuss the impact of sustainability and decarbonization on their facilities and departments. Topics covered include:06:40 Healthcare facilities management and the human element13:17 Sharing the survey results20:30 What happens when the power goes out in your hospital28:18 The facilities voice at the sustainable table, and educating senior leadershipAnd more!As always, thank you for listening. This episode debuted on the Healthcare Facilities Network. Please check out the Network and subscribe for more healthcare facilities management content.Check us out at https://gosselin-associates.com

High Reliability, The Healthcare FM Podcast is brought to you by Gosselin/Martin Associates. Our show discusses the issues, challenges, and opportunities within the Healthcare Facilities Management (FM) function.The @HealthcareFacilitiesNetwork welcomes Skanda Skandaverl to the Network. Skanda began his tenure as the American Society for Healthcare Engineering (ASHE) President in January 2024. Skanda is the Division Director of Facilities Management, Energy, and Infrastructure, Midwest, at CommonSpirit Health. Skanda's home base is Omaha, NE, and he has accountability for more than 30 hospitals in 4 states.  Over the course of our episode, we discuss Skanda's interesting career path, his entry into healthcare, his goals as ASHE President, his belief that collaboration, not competition, is the future, and the challenges facing healthcare engineering.  Thanks for listening. Check out the https://www.youtube.com/@HealthcareFacilitiesNetworkCheck us out at https://gosselin-associates.com

High Reliability, The Healthcare FM Podcast is brought to you by Gosselin/Martin Associates. Our show discusses the issues, challenges, and opportunities within the Healthcare Facilities Management (FM) function.Today, we present two conversations we conducted with Adam Mayle,  Administrative Director of Facilities, Memorial Regional Hospital (Hollywood, FL), and President of the Florida Healthcare Engineering Association (FHEA) and Dann Boyer, Director of Facilities Operations at Sturdy Health (Attleboro, MA) and Membership Chair at the New England Healthcare Engineers Society (NEHES).In this episode, we first hear from Adam. Prior to delivering our presentation "The Healthcare Facility Professional's Toolbox," we sat down to speak with Adam at FHEA's Fall Conference. We covered much ground, including:* Rebuilding membership post-Covid;* How FHEA networking helped to solve a state-wide oxygen issue;* Camaraderie among healthcare facility management professionals;* The impact that heavy employee workloads are having on Engineering Chapters.Then, we hear from Dann, who joins us to discuss the challenges and opportunities of recruiting new members to Affiliated Chapters. Dann describes the benefit of NEHES' new Corporate Membership initiative and details his "big hairy audacious goal" for NEHES.  Contact me if you are in an Engineering Chapter and want to record an episode. The Healthcare Facilities Network is willing and looking to promote the excellent work Chapters perform. As always, thank you for listening.Subscribe to the Healthcare Facilities NetworkCheck us out at https://gosselin-associates.com

High Reliability, The Healthcare FM Podcast is brought to you by Gosselin/Martin Associates. Our show discusses the issues, challenges, and opportunities within the Healthcare Facilities Management (FM) function.Stephen Carbery, President at Carbery Facilities Solutions LLC and former Vice President of Facilities, Design & Construction, and Real Estate at Yale New Haven Health joins us to discuss a multitude of healthcare facilities management topics, including:* Transitions from the open ocean to a healthcare facilities career; * How the elimination of middle management is hurting hospitals as they develop succession plans; * How marítime colleges can be solutions to help alleviate some of the talent drain; * Managing multiple generations and finding mission in your work. * Keys to working in large, complex healthcare organizations; * Methods to stay up to date and on top of ideas and trends in facilities management and construction; * Implementing a data-driven approach, from scratch; * Decarbonization and sustainability. As always, thank you for listening.Subscribe to the Healthcare Facilities NetworkCheck us out at https://gosselin-associates.com

High Reliability, The Healthcare FM Podcast is brought to you by Gosselin/Martin Associates. Our show discusses the issues, challenges, and opportunities within the Healthcare Facilities Management (FM) function.Some of the titles held by today's guest include Police Officer. School Teacher. Mechanical Engineer. Director of Facilities Management. TJC Life Safety Code Surveyor. Senior Director of Facilities Management & Support Services. Business Owner. Consultant. Mentor.   So, the @HealthcareFacilitiesNetwork welcomes Larry Rubin, Founder of Rubin Healthcare Compliance LLC, Tampa. In today's episode, we discuss Larry's unique career journey to and in healthcare facilities, which has spanned over 30 years. An exciting career path that led to healthcare;Some good things and some not-so-good things he has seen in the field, including oxygen cylinders, door wedges, and hall clutter; Insight into how a surveyor will perceive a hospital's environment during the survey process, including verbal and non-verbal interactions;the adverse impact of short staff and layoff; Larry's Top 5 LS and EC findings are based on his work with Rubin Healthcare Compliance.As always, thank you for listening. Subscribe to the Healthcare Facilities NetworkCheck us out at https://gosselin-associates.com

High Reliability, The Healthcare FM Podcast is brought to you by Gosselin/Martin Associates. Our show discusses the issues, challenges, and opportunities within the Healthcare Facilities Management (FM) function.The @HealthcareFacilitiesNetwork welcomes Scott Cormier, Vice President of Emergency Management, Environment of Care, and Safety at   @medxcel. Throughout this podcast, Scott imparts actionable information accumulated throughout his career, both in and out of healthcare. With Emergency Management as the umbrella, we discuss leadership traits, systemization, helping employees when experiencing a natural disaster at their home, and the impact on a community when a hospital closes during a disaster. Scott provides a behind-the-scenes look at the Great Texas Freeze of February 2021. It brought significant snow and cold, which impacted Medxcel hospitals in the region.  As always, thank you for listening. Subscribe to the Healthcare Facilities NetworkCheck us out at https://gosselin-associates.com

High Reliability, The Healthcare FM Podcast is brought to you by Gosselin/Martin Associates. Our show discusses the issues, challenges, and opportunities within the Healthcare Facilities Management (FM) function. On February 18, 1952, four Coast Guard men risked their lives in a howling nor'easter off Cape Cod to save 32 mariners on the shipwrecked, broken-in half tanker called the Pendleton. They brought all but one to safety in a wooden motorboat (CG36500) designed to hold no more than 12 people. The Coast Guard called it the greatest rescue by a small boat in its history. The four men were called heroes. They shrugged it off and said they were just doing their job.We are joined by Vince Patton, Master Chief Petty Officer (Retired), United States Coast Guard, and Ed Loughran, Owner, Charles River Wine Cellars, to discuss this incredible rescue mission.Along the way, we ask and Vince answers if effective leaders still exist, we speak about Vince's love of his hometown Detroit Lions, and we talk about some famous US military figures. This story goes far beyond our usual topic area of healthcare facilities management and healthcare engineering. Subscribe to the Healthcare Facilities NetworkCheck us out at https://gosselin-associates.com

High Reliability, The Healthcare FM Podcast is brought to you by Gosselin/Martin Associates. Our show discusses the issues, challenges, and opportunities within the Facilities Management (FM) function. Perhaps the most important professional relationship a healthcare facilities director must build is with the CFO of the hospital. And so today's episode is dedicated to and titled "Talk finance and build a relationship with your CFO." Thanks to our guests, Director of Facilities Management Robert Hacker and his CFO, Jim Corwin. Jim and Robert work for Community Memorial Healthcare in Ventura, CA. For many directors of FM, finance, and money can be outside of their comfort zone. In this episode, Jim and Robert begin with the basics: How does a hospital get its funding? They discuss the basics of capitation and payer mixes and how they impact the FM budget creation process. They also discuss creating a relationship between an FM and the CFO built on credibility and trust. Jim offers insights on how FM can bring even more value to the CFO/FM relationship. This is a relevant episode for all healthcare facility directors.Subscribe to the Healthcare Facilities NetworkCheck us out at https://gosselin-associates.com

High Reliability, The Healthcare FM Podcast is brought to you by Gosselin/Martin Associates. Our show discusses the issues, challenges, and opportunities within the Facilities Management (FM) function. John Babin, Director of Facilities Management, Bayou Region, Ochsner Health, joins us. John oversees St. Anne's, a Critical Access Hospital, and two other Ochsner Bayou Region hospitals. John's region is located about 60 miles southwest of New Orleans.In this episode, we discuss:The environment in a Critical Access Hospital, including the sense of community that is felt; St. Anne's  weathering Hurricane Ida, a powerful storm whose eye passed directly over St. Anne's in 2021; The meaning of the term  "funds confiscated by the clinical side;" Changing the organization's perception of facilities;The importance of communication;Attracting new employees;Implementing AIDET (Acknowledge, Introduce, Duration, Explanation, and Thank you) in the facilities department. As always, thank you for listening!Watch  the Healthcare Facilities NetworkCheck us out at https://gosselin-associates.com

High Reliability, The Healthcare FM Podcast is brought to you by Gosselin/Martin Associates. Our show discusses the issues, challenges, and opportunities within the Facilities Management (FM) function. We welcome four guests to our Filling the Pipeline series of episodes in this episode. They are Clay Ciolek, Director of FM at Providence Health (WA);  Jordan Smith, Administrative Director of FM at AdventHealth (FL);  Nancy Vanasse of Massachusetts Maritime Academy (MA);  and Steven Call of Washington State University (WA).Would you hire a manager without healthcare experience?What is the best way to succession plan?How are college students different today than in the past?Where does healthcare lack compared to other industries?How do you weigh character versus experience in the hiring process?As always, thank you for listening.Watch  the Healthcare Facilities NetworkCheck us out at https://gosselin-associates.com

High Reliability, The Healthcare FM Podcast is brought to you by Gosselin/Martin Associates. Our show discusses the issues, challenges, and opportunities within the Facilities Management (FM) function. The  High Reliability Podcast discusses Human Resources in this presentation. Human Resources can be like the Wizard behind the curtain in The Wizard of Oz. To demystify, we asked Joy Curtis, Chief Human Resources Officer, Cambridge Health Alliance, Cambridge, MA, to join us. Joy provides a helpful and illuminating description of the challenges faced in the market today in healthcare. Through our conversation, Joy offers insights on:The challenges of recruiting, regretted turnover, employee education, and retention;The first rule of recruiting;Where have all the employees gone;The use of Artificial Intelligence in HR;Interviewing best practices; Arrogance versus confidence The issue of using too many "I's" in an interview. Joy's discussion will benefit healthcare facilities management professionals and all other professionals, regardless of industry. Thanks for listening!Check out the Healthcare Facilities NetworkCheck us out at https://gosselin-associates.com

High Reliability, The Healthcare FM Podcast is brought to you by Gosselin/Martin Associates. Our show discusses the issues, challenges, and opportunities within the Facilities Management (FM) function.  In this presentation, The  High Reliability Podcast/Healthcare Facilities Network provides a recap of the recently held ASHE Annual conference. This episode discusses themes from the conference, including:Decarbonization Employee shortages Weather disasters Abraham Lincoln Crystal Eagle Award-winner Dave Dagenais Watch this episode on the  Healthcare Facilities Network.Check us out at https://gosselin-associates.com

High Reliability, The Healthcare FM Podcast is brought to you by Gosselin/Martin Associates. Our show discusses the issues, challenges, and opportunities within the Facilities Management (FM) function.  In today's High Reliability,  we discuss the current state of the healthcare facilities management market, as seen through the lens of the Healthcare Facilities Network.  While there is a great reward to be found in a healthcare facilities management career, there are also significant challenges to be found in 2023. This podcast will review:* The passionate employee* The changing organization, the changing employee* Staff shortages * Salariy issues* Work/life balance* Funding and access to Capital* More compliance and regulation* Promotion of the role within the bigger pictureWatch this episode on the  Healthcare Facilities Network.Check us out at https://gosselin-associates.com

High Reliability, The Healthcare FM Podcast is brought to you by Gosselin/Martin Associates. Our show discusses the issues, challenges, and opportunities within the Facilities Management (FM) function.  In today's High Reliability, we welcome Jeffrey Henne, Safety & Emergency Manager,University of Pennsylvania Health System, Philadelphia, PA. Jeff is a long-time safety professional active on the local and national level with Engineering Chapters and ASHE. Jeff's path to a safety career began in high school.Jeff was  ASHE President in the Covid-impacted year of 2020 and is running for ASHE President again in 2023, seeking to become the second person to win the presidency twice. With his first stint impacted by the Pandemic, Jeff and I discuss his reasons for running, his goals for a potential second term, some of the challenges ASHE faces, and his role at the University of Pennsylvania Health System. We also mention the Wizard of Oz, Franklin Delano Roosevelt, and Paul Revere.Join  Gosselin/Martin Associates at the Healthcare Facilities Network on YouTube.Check us out at https://gosselin-associates.com

High Reliability, The Healthcare FM Podcast is brought to you by Gosselin/Martin Associates. Our show discusses the issues, challenges, and opportunities within the Facilities Management (FM) function.  The world likes to talk about Millenials and what they are and are not. But what do the Millenial age professionals have to say about themselves and the profession they work in, healthcare facilities management? We ask, and they answer in this episode. Thanks to our guests:* Jim Grana, Associate Director of Standards Interpretation Group at The Joint Commission, Oakbrook, IL* Logan Landis, Associate Safety Manager at Penn Medicine, University of Pennsylvania Health System, Philadelphia, PA* Brittany Remec, Construction Project Lead at Advocate Aurora Health, Elmhurst, IL* Claire Salinas, Director of Customer Success, FSI, Charlotte, NC Topics covered include: Work-life balanceCareer paths and ladders, Expectations of the organization, and Working with colleagues from different generations.  Join  Gosselin/Martin Associates at the Healthcare Facilities Network on YouTubeCheck us out at https://gosselin-associates.com

High Reliability, The Healthcare FM Podcast is brought to you by Gosselin/Martin Associates. Our show discusses the issues, challenges, and opportunities within the Facilities Management (FM) function.  This episode covers a different topic: Stress in healthcare facilities management. Stress is on the rise for many in the discipline, including those who have been in the role for the entirety of their career. From diminishing budgets to a lack of employees, from increasing regulation to unrealistic demands, facility professionals are speaking to the toll of stress. So, because stress is such an integral part of facilities work, we view stress through the lens of healthcare facilities management.  This is an important topic.Our guest is Patricia Arcari, PhD, RN, AHN-BC. Patty is the Program Manager for Meditation and Mindfulness at the Zakim Center for Integrative Therapies and Healthy Living at Dana Farber Cancer Center in Boston, MA. She is also a Visiting Scholar at Boston College. Patty has created novel meditation, mindfulness, and mind/body resilience programming for patients, staff, and students. She is board-certified as an Advanced Holistic Nurse and a Clinical Nurse Specialist in Integrative Nursing. She has practiced holistic nursing for over 20 years in clinical, training, and research capacities. In this episode, we discuss the following:What is stress (6:00);Resilience (18:00);The stress toolbox, strategies to address stress at the moment (24:00);Is mindfulness a problematic mindset change for  FM professionals (32:00)?The most powerful tool to stay "present" in meetings (44:00);What happens when a sense of mission and passion is overwhelmed by stress (52:00)?Relaxation or self-care practices to manage stress and answer the question, how do I begin to meditate (57:00)?Learn more about the Zakim Center at Dana Farber Cancer Institute.Join  Gosselin/Martin Associates at the Healthcare Facilities Network on YouTube Check us out at https://gosselin-associates.com

High Reliability, The Healthcare FM Podcast is brought to you by Gosselin/Martin Associates. Our show discusses the issues, challenges, and opportunities within the Facilities Management (FM) function.  In this episode of High Reliability,  we have excerpted an episode from the Healthcare Facilities Network. This YouTube Network, created by Gosselin/Martin Associates,   aims to increase awareness that the rewarding and stable career of healthcare facility management is open and available to all. However, an influx of new professionals is needed, from the trades to the management level. So in today's podcast, we speak about Filling the Pipeline. Filling the Pipeline was the genesis of the Healthcare Facilities Network:  To perform outreach and publicize that rewarding careers exist in Healthcare Facilities Management.  Our panel covers a great deal of ground, beginning with a simple question: Is the hiring process used in healthcare today able to meet the demands of the 2023 labor market? Their answers may surprise you. In the second part of this podcast, we look at internships and some challenges organizations face in attracting students.Our thanks to today's guests:CJ Brown, Women & Infants Hospital, Providence, RISteven Call, Ph.D., Washington State University, Pullman, WA Clay Ciolek, Facilities Manager at Providence Health & Services, Olympia, WA Lamar Davis, Shirley Ryan Ability Lab, Chicago, IL Christine Pirri, Bassett Healthcare, Cooperstown, NY Maryanne Richards, Massachusetts Maritime Academy, Buzzards Bay, MA Nancy Vanasse, Massachusetts Maritime Academy, Buzzards Bay, MA  @BassettNetwork @massachusettsmaritime @ShirleyRyanAbilityLab @HealthcareFacilitiesNetwork @carenewengland@ProvidenceVancouver @WSUPullman @providenceswedish@asheaha @IFMAGlobal @HealthcareFacilitiesNetworkCheck us out at https://gosselin-associates.com

High Reliability, The Healthcare FM Podcast is brought to you by Gosselin/Martin Associates. Our show discusses the issues, challenges, and opportunities within the Facilities Management (FM) function.  In this episode of High Reliability,  we have excerpted an episode of the Healthcare Facilities Network. This YouTube Network, created by Gosselin/Martin Associates,   aims to increase awareness that the rewarding and stable career of healthcare facility management is open and available to all. However, an influx of new professionals is needed, from the trades to the management level. So in today's podcast, we ask a straightforward question: What does a Healthcare Facility Manager do? The answer is simple: A lot!Now a 35-minute conversation cannot convey all of their responsibility, there are some significant areas we did not even touch on, but you will get a sense of scale and scope. And if you are presently working in healthcare facilities management, from the trades to the CSuite, you will benefit from listening to our guests:* Alison Brisson, Vice President of Facilities & Support Services, Cambridge Health Alliance, Cambridge, MA;* Robert Hacker, Director of Facilities & Planning, Design, and Construction, Community Memorial Health System, Ventura, CAAdditionally, Alison's path from hospitality to facilities management and Robert's path from the military to healthcare facilities management may be instructive for others to follow.  Please share this podcast and tell people that great careers exist in healthcare facilities management, from the trades to leadership.  Thanks to Alison and Robert for their time and insights.https://www.youtube.com/@HealthcareFacilitiesNetwork@HealthcareFacilitiesNetwork @CambHealthAlliance @my_cmhCheck us out at https://gosselin-associates.com

High Reliability, The Healthcare FM Podcast is brought to you by Gosselin/Martin Associates. Our show discusses the issues, challenges, and opportunities within the Facilities Management (FM) function.  In this episode of High Reliability,  we introduce the Healthcare Facilities Network, the YouTube channel that focuses exclusively on healthcare facilities management.  The Healthcare Facilities Network (HFN) is a grassroots, collaborative effort initiated by Gosselin/Martin Associates to help promote the unique discipline of Healthcare Facilities Management. The mission of HFN is simple: Increase the visibility of the facilities management role by any means necessary, informing, educating, and boosting awareness that this rewarding career is open and available to all. "Filling the Pipeline," the topic of this podcast, is a collaborative group effort by the Healthcare Facilities Network to promote and attract new employees to the discipline of healthcare facilities management. Learn more about it.  Check out and subscribe to the Healthcare Facilities Network   Website for the Healthcare Facilities Network @Healthcare Facilities NetworkCheck us out at https://gosselin-associates.com

High Reliability, The Healthcare FM Podcast is brought to you by Gosselin/Martin Associates. Our show discusses the issues, challenges, and opportunities within the Facilities Management (FM) function.  We are pleased to welcome James Shoemaker, Retired LT. Colonel, USAF,  and former Director of Plant Operations at Deborah Heart & Lung Center in Browns Mills, NJ. Before joining Deborah Heart & Lung Center, Jim served as Assistant Director of Engineering at St. Frances Medical Center in Trenton, NJ.Jim served in numerous healthcare facilities management national leadership roles during his healthcare career, including as the American Society for Health Care Engineering (ASHE) President in 1994. In addition, Jim was awarded the distinguished ASHE Crystal Eagle Award at last summer's Annual Conference (2023) in Boston.Jim has had a distinguished leadership career in the military and then in healthcare facilities management, jobs that included challenges to overcome. Jim colorfully describes those challenges in this podcast, including the difference between color blind and color ignorant, and how that distinction would impact his Air Force career. Other areas discussed include:How a beer party Jim threw for himself led him to a career in healthcare facilities management; His good friend George Thomas and how a chance meeting at a conference formed a deep personal friendship and led to leadership opportunities for each;His experiences as a Navigator for the Air Force during the Vietnam War and some incredible stories from those experiences; Four years of retirement post-healthcare, and going back to work to deliver Lexus'.Jim also recounts stories and experiences from his life that are still instructive for us in 2023. We thank Jim for sharing his stories and experiences with us on the High Reliability podcast. Thank you for listening.Subscribe to the Healthcare Facilities Network, the YouTube Network that tells the stories of healthcare facilities management. Check us out at https://gosselin-associates.com

High Reliability, The Healthcare FM Podcast is brought to you by Gosselin/Martin Associates. Our show discusses the issues, challenges, and opportunities within the Facilities Management (FM) function.  This episode welcomes Jason Brown, Vice President of District Operations at Primetime Healthcare Compliance Services in Houston, TX.  Before joining Primetime Healthcare, Jason served as Corporate Director of Facilities Management Oceans Healthcare in Plano, TX. Oceans is a national provider of behavioral health services, and we spend a good portion of this podcast talking about behavioral health facilities management. Other areas covered in our discussion include:Talking about Texas cold,  how nature and buildings function in it, and the resilience needed in the FM role (2:00);A career path that "carried me down a path that I didn't know existed" (10:30);Servant leadership and ego  (26:30);"There is a taboo around mental illness," and working in behavioral health FM (29:00);Patient elopement (53:00);A word of advice for hiring managers about candidates with behavioral health experience.As always, thank you for listening.Check us out at https://gosselin-associates.com

High Reliability, The Healthcare FM Podcast is brought to you by Gosselin/Martin Associates. Our show discusses the issues, challenges, and opportunities within the Facilities Management (FM) function.  In today's episode we discuss Population Health as it relates to healthcare and facilities management.  Our guests are Pamela Neckar and Tom Richert.Pam is a Partner at Bostwick Design Partnership, headquartered in Cleveland. Founded in 1962, Bostwick Design Partnership is a full-service architectural firm providing services for healthcare, education, civic, and corporate clients. The firm has great hospital experience and has designed healthcare environments worldwide. Pam also serves as CFO with Bostwick Design.Tom Richert is the Principal at RisingTerrain LLC in Boston. RisingTerrain performs team performance coaching and consulting, specializing in training and coaching lean productivity skills. Tom has worked with healthcare organizations and coached a healthcare project team using lean practices to complete a project within budget. Bostwick Design and RisingTerrain are partnered together on a Joint Venture for a Population Health project in Cleveland, working with the Director of Public Health in the city. Pam and Tom share exciting details about this ongoing project. Other topics covered in the podcast include:What is population health (2:30)?Lean design and construction  in healthcare (17:00);Talking career paths (21:00);Population Health project in Cleveland (39:00);What might a Population Health campus look like (46:00)?For more information, please see https://bostwickdesign.com and https://www.risingterrain.com.  As always, thank you for listening.Check us out at https://gosselin-associates.com

High Reliability, The Healthcare FM Podcast is brought to you by Gosselin/Martin Associates. Our show discusses the issues, challenges, and opportunities within the Facilities Management (FM) function.  We welcome Jordan Smith to this episode. Jordan is the Administrative Director of Facility Operations for AdventHealth in Zephyr Hills, Florida. Jordan leads the facilities team at their Dade City and Zephyr Hills hospital campuses.  Jordan is also the current District President for the Florida Healthcare Engineering Association (FHEA) District III Board. In addition, he serves as the district's representative to the FHEA state board.Jordan and I discuss many topics, including:"Healthcare is busy in Florida" (2:20);Expansion pressure and staffing needs (9:30);Owning a trades business and making the transition to healthcare (14:30);No drama policy (30:30);On the value of networking (41:00);Touting FM accomplishments (51:30).Our thanks to Jordan for appearing on the podcast. G/MA Nuggets1) Check out the jobs we are recruiting for here, including our latest Children's Medical Center Dallas role. 2) Follow us on YouTube.3) Read our latest blog, Be true to yourself.Check us out at https://gosselin-associates.com

High Reliability, The Healthcare FM Podcast is brought to you by Gosselin/Martin Associates. Our show discusses the issues, challenges, and opportunities within the Facilities Management (FM) function.  In this episode, High Reliability welcomes Rick Sanders, Director of Plant Operations, Safety, Security, and Clinical Engineering, at Poplar Bluff Regional Medical Center in  Poplar Bluff, MO. Rick has worked for large medical centers across the country and came to healthcare following a 21-year career in the Navy. Along the path of this podcast, you will hear us discuss our history with the typewriter and how far we have come past the typewriter. Also discussed:  Snow talk (2:20);Flexibility has its limitations, be fluid  (7:00);Talking about an Honor Flight and the challenges of transitioning into healthcare (18:30);Balancing management accountability, or best practices for working in healthcare management (28:00);Working in academic medical centers and finding healthcare (43:00).My thanks to Rick for appearing on the podcast.G/MA Nuggets1) Check out the jobs we are recruiting for here, including our latest Children's Medical Center Dallas role. 2) Sign up for the Gosselin/Martin Associates Career Hub! 3) Results of the Healthcare Facilities Management 2022 survey are here.https://gosselin-associates.com

High Reliability, The Healthcare FM Podcast is brought to you by Gosselin/Martin Associates. Our show discusses the issues, challenges, and opportunities within the Facilities Management (FM) function.  In this episode, High Reliability welcomes David Trask to speak about healthcare facilities, the employment market, and the challenges and opportunities he sees as the National Director for ARC Facilities.  Before joining ARC in 2012, David worked in various publishing, media, and marketing roles. As a result, David brings a multi-faceted perspective to the healthcare FM world.  In this episode of High Reliability we discuss:Comparing healthcare to other industries (3:30);Eliminating barriers to gaining knowledge (18:00);Does technology tie you to your desk, and talking generational differences (23:30);Comparing the labor markets  (34:30);Selling to the CSuite for the FM leader, and a funny CSuite story (44:00).My thanks to David for his time. To learn more about ARC Solutions, see https://www.arcfacilities.comAs always, thank you for listening.G/MA Nuggets1) Check out the jobs we are recruiting for here, including our latest Children's Medical Center Dalla role. 2) Sign up for the Gosselin/Martin Associates Career Hub! 3) Results of the Healthcare Facilities Management 2022 survey are here.

High Reliability, The Healthcare FM Podcast is brought to you by Gosselin/Martin Associates. Our show discusses the issues, challenges, and opportunities within the Facilities Management (FM) function.  For our first podcast of 2023, we welcome Terrence Wright, Vice President of Facilities and Support Services at Moffitt Cancer Center in Tampa, FL. Terrence and Moffitt's leadership are tasked with opening a new hospital this July. We begin with an interesting discussion about the market and how not having some previously eliminated layers of healthcare facility leadership has returned to harm the industry. This episode of High Reliability also features:Opening a new hospital,  the challenge of staffing, and looking to alternative models in a competitive Tampa market  (4:00);Educating the local market about healthcare (9:00);Using "more grace for the new hires we bring in" (20:30);Elements of leadership in healthcare facilities (24:30)"An interesting social experiment," or managing employees from different generations (31:30);Speak Nurse, use AIDET, and EVS as a component of patient care (43:00).My thanks to Terrence for his time and insight. Terrence's Support Services team seeks 200 new staff members, including positions in safety and security, facilities, EVS, and food services. If you are interested in a career at the new Moffitt McKinely Hospital, see here. Thanks for listening!G/MA Nuggets1) Check out the jobs we are recruiting for here.2) Sign up for the Gosselin/Martin Associates Career Hub! 3) Results of the Healthcare Facilities Management 2022 survey are here.

Welcome to a different episode of  High Reliability.In this brief podcast, we look at the area of Williston, ND. We will discuss the area's historical significance, famous people, economy, and weather.The conversation is framed within the context of a Director of Facility Management opportunity we are recruiting for in Williston for CHI St. Alexius Williston. Give us 10 minutes of your time, and you will hear information from Lewis & Clark to Sitting Bull to apartment rentals and, of course, the opportunity.  To learn more about this opportunity, please see here. 

As we approach the close of the year, the High Reliability podcast is once again pleased to convene an accomplished group of healthcare professionals to discuss the year that was in HCFM. Our guests are:Carol McCormick, Director of Facilities, Plant Operations, & Maintenance for CHI Health Immanuel and CHI Health Mercy, Omaha, NE;Dr. Robert Feldbauer, System Vice President of Facilities and Administrative Services, UC Health, Cincinnati, OH;Robert Hacker, Director of Facilities, Planning, Design, and Construction, Community Memorial Hospital & Ojai Valley Community Hospital, Ventura, CA.This episode of High Reliability features:Revisiting predictions from 2022, how did they turn out (2:30);Dealing with delays, talking elevators, and equipment (27:30);Changing employee expectations? (45:00)Predictions for 2023 (1:12:00).My thanks to Carol, Bob, and Robert for their time and insight. As always, thank you for listening.G/MA Nuggets1) Check out the jobs we are recruiting for here.2) Sign up for the Gosselin/Martin Associates Career Hub! 3) Results of the Healthcare Facilities Management 2022 survey are here.

High Reliability, The Healthcare FM Podcast is brought to you by Gosselin/Martin Associates. Our show discusses the issues, challenges, and opportunities within the Facilities Management (FM) function.  We welcome Dr. Steven Call to this episode of High Reliability. Dr.  Call is a faculty member in the Voiland College of Engineering and Architecture at Washington State University in Pullman, WA. For several years, Dr. Call has focused his applied research program on hospital facility management and cost optimization. We discuss the impact of Dr. Call's healthcare FM-specific research, including:   Deciding on a facility management career path that led to academia (3:40);Researching healthcare FM pain points and the challenge in re-filling the FM pipeline (17:00);Researching healthcare FM, including workforce planning and seeking perfect candidates (31:00);Salaries, lower  in healthcare versus non-healthcare FM,  and the impact of the degree  (40:00);Is there a pay bump moving from a Bachelor's to a Master's Degree? (50:00);Talking deferred maintenance and predictions for the future (1:00:00);As always, we thank you for listening to High Reliability and hope you will subscribe, download, and rate the podcast.G/MA Nuggets1) Check out the jobs we are recruiting for here.2) Sign up for the Gosselin/Martin Associates Career Hub!