The Profitable Property Management Podcast

Welcome Closers! Jordan's back with another episode of the Profitable Property Management Podcast. Join him & Jeremy Pound, CEO of RentScale + publisher of Strategic PM, as they dive into a variety of topics, including: setting & aiming at specific goals to grow your business, leadership & coaching, two exciting events happening in Austin, TX the first week of December - LeadSimple University and RentScale Sales Mastery Live, and more.“The faster you want to grow, the faster you want to pulse.” - Jeremy Pound on what's required to increase the velocity of your company's growth. Tune in to learn more about the “how”.Quick Links: LeadSimple University tickets: https://www.leadsimple.com/lsu RentScale Sales Mastery tickets: https://salesmastery.live/ Newsletter https://muela.ck.page/profile Website https://www.profitablepropertymanagement.com https://www.facebook.com/PPMpodcast https://www.youtube.com/@profitablepropertymanagement

Welcome Closers! In this engaging episode of the Profitable Property Management Podcast. Jordan interviews Tiffany Rosenbaum, Co-Founder of Rosenbaum Realty Group. Dive into Tiffany's inspiring journey through the property management industry, from the inception of her company in the heart of Phoenix Metroplex to managing an impressive portfolio of 500 doors. Tiffany shares her passion for real estate, the critical role of property management, and the strategic expansion into short-term rentals. Explore the challenges, triumphs, and the significant impact of building a global team and fostering a culture of continuous improvement and empowerment.[00:00:26] - Introduction of Tiffany Rosenbaum[00:00:46] - Rosenbaum Realty Group's current business scope[00:01:37] - What drives Tiffany's passion for property management[00:02:00] - The story of starting in real estate with no money[00:04:05] - The first major client and business growth[00:05:17] - Leadership lessons and the importance of hiring the right team[00:06:55] - Embracing a global workforce for greater efficiency[00:09:06] - Building a unified team culture remotely[00:11:12] - Critical role of process management in operations[00:14:13] - The significance of people operations in company growth[00:19:24] - Auditing processes and compliance for continual improvement[00:21:23] - Financial health and cash flow optimization strategies[00:23:19] - Evolution of quality of life through business growth[00:27:12] - Personal reflections on resilience and agency[00:32:09] - The value of relationships and personal growth in business

Welcome Closers!In this episode, Jordan interviews Sarah Hatch, the Founder and Owner of Hatch Property Management and Sales. Sarah shares her journey into property management, from construction & hands-on work to owning & operating her own business. She discusses her experience in commercial property management and her transition to residential property management after having her first child. Sarah also talks about the unique challenges of managing properties for military and state department clients in the Washington D.C. area.Key Moments[00:00:46] Sarah's background and how she got into property management[00:07:59] Why Sarah chose to manage residential properties despite her commercial background[00:10:37] Sarah's business size: 200 doors and 15 employees[00:17:18] Sarah's goals for 2024, including creating a video library for maintenance troubleshooting[00:22:31] An example of effective troubleshooting that saved an owner money[00:31:28] How Sarah prioritizes resident experience and builds a sense of community[00:40:57] An example of Sarah's team supporting one another during a difficult time[00:45:06] Sarah's approach to dealing with difficult tenants and evictionsIf you enjoyed this episode and want to hear more insightful conversations about property management, be sure to subscribe to the Profitable Property Management Podcast on your favorite podcast platform or YouTube. You won't want to miss our upcoming episodes featuring industry experts and successful entrepreneurs sharing their knowledge and experiences.

Welcome Closers! In the 200th episode, Jordan and special guest Daniel Craig, Chief Strategy Officer at ProfitCoach, dive into the evolution of the property management industry & discuss their journey together from inception of ProfitCoach to today.They run it back to 2017, sharing the challenges of data standardization in property management and the development of the national benchmarking study, known as the NARPM Accounting Standards today, as well as “Season 2” of ProfitCoach. The episode gets into the concepts of profit and operational performance, the significance of data-driven process design, and value creation in property management.Insight generation and best practices in property managementReflections on the evolution of their working relationship since 2017Impact of ProfitCoach on the industry and individual growthDiscussions on industry benchmarks and profitability trendsLinks Referenced:ProfitCoach Pricing Survey http://pmprofitcoach.com/pricingreporthttps://www.pmprofitcoach.com/profitcoach-national-pricing-survey/

Welcome Closers! This episode dives into the strategic advantages that deep local ties and expertise can provide in the property management business. Hear how Mike Mefferd, CEO of Bridgestream Property Management, and his team leverage relationships to better serve owners during difficult times like COVID. Explore their purposeful approach focused on enhancing lives and raising industry standards.00:00:27 - Company Mission and Values00:01:40 - Growth and Current Size00:02:14 - Acquisition Strategies00:06:03 - Future Plans and Management Platforms00:11:08 - Expansion Challenges00:19:04 - Building Local Relationships00:32:43 - Staff Management and Culture00:37:33 - Financial Strategies

Welcome Closers!In this insightful episode of the Profitable Property Management Podcast, host Jordan Muela sits down with property management entrepreneur Gwenn Aspen, CEO Of Anequim, to discuss her journey from creating a property management company to pioneering remote professional services.Gwenn shares her experiences, the challenges she faced transitioning from corporate America to entrepreneurship, and her innovative approach to leveraging virtual assistants for property management needs.[00:00:00] Introduction: Welcome and introduction of Gwenn Aspen, her background in property management, and the inception of Anequim.[00:05:22] Gwenn's Journey: Transition from corporate America to entrepreneurship.[00:10:45] Building Anequim: Challenges and milestones in creating a remote labor solution for property management.[00:15:30] Leveraging Virtual Assistants: How Anequim utilizes virtual assistants from Mexico to revolutionize property management tasks.[00:20:55] Personal Growth: Gwenn shares her personal growth journey and managing emotions in leadership.[00:25:40] Industry Impact: The impact of Anequim on the property management industry and future trends.[00:30:15] Advice for Entrepreneurs: Gwenn's advice for aspiring entrepreneurs in the property management sector.[00:35:00] Q&A with Listeners: Live Q&A session with listeners asking Gwenn about her experiences and strategies.[00:40:25] Conclusion: Closing remarks and how to connect with Gwenn Aspen for further insights.

Welcome Closers!In this insightful episode of the Profitable Property Management Podcast, Jordan interviews Taylor Haas, the current Director of Operations at leading property management company Colorado Realty & Property Management. Taylor shares her journey from starting as a receptionist to climbing the ranks to a top leadership position, overcoming challenges, and driving innovation and growth within the company.00:00:06 Introduction of Taylor Haas00:00:25 Taylor's transition from receptionist to Director of Operations00:01:33 Overcoming nepotism and earning her role00:03:18 The secret behind the company's success00:05:06 Daily responsibilities and innovation in operations00:06:15 Communication and empathy as core policies00:09:03 Handling staff feedback and improving processes00:11:04 Performance reviews and maintaining high standards00:13:01 Addressing noncompliance and nonperformance00:15:34 Market dynamics and adjusting business strategies00:19:34 Future aspirations for the business and personal growthIf you found value in today's episode, don't forget to subscribe to our podcast on Apple Podcasts, Spotify, or YouTube. Stay updated with the latest in property management and banking insights. For more resources and episodes, visit our Facebook Group. Share your thoughts and join the community!

Welcome Closers!Join us in this insightful episode of the Profitable Property Management Podcast as host Jordan Muela speaks with Allison DiSarro from Enterprise Bank & Trust. Dive deep into the significance of building connections in banking, how Allison's unique approach to property management banking sets her apart, and the impact of empathy on client relationships in business.00:00:00 - Introduction to Allison DiSarro and the theme of relational banking.00:01:03 - The uncommon nature of personal relationships in banking.00:10:14 - Evolution of banking services for property management.00:15:17 - The critical role of compliance and trust account management.00:24:21 - Navigating the challenges and opportunities of the PPP loans.00:34:32 - The importance of specializing and knowing your niche.00:43:10 - Final thoughts and advice for the younger selfIf you found value in today's episode, don't forget to subscribe to our podcast on Apple Podcasts, Spotify, or YouTube. Stay updated with the latest in property management and banking insights. For more resources and episodes, visit our Facebook Group. Share your thoughts and join the community!

Welcome Closers!In this insightful episode, host Jordan Muela talks with Mike Lautensack, the brains behind Del Val Realty and Property Management. Mike shares his journey from the early days of his business to its current success, discussing challenges, strategies, and insights into the property management industry.[00:00:00] Intro[00:00:43] Mike's Business Evolution and Growth[00:02:00] Best and Worst Parts of Property Management[00:03:05] Mike's Start in the Business and Early Challenges[00:06:03] Business Expansion and Strategic Decisions[00:10:22] Mike's Approach to Marketing and Growth[00:15:59] Importance of Customer Testimonials[00:19:14] Website Strategy and Conversion Tactics[00:26:21] Content Strategy and Organic Traffic[00:30:29] Advice to Younger Self and Business Outlook[00:32:51] Mentorship and Influences in Business

Welcome Closers!Join host Jordan Muela in episode 194 of the Profitable Property Management Podcast, as we delve into the dynamic world of property management with industry veteran Chris Hermanski. From the early beginnings of his career to the present transition of his business, Chris shares invaluable insights on the challenges and triumphs of managing a successful property management firm.Key Moments:00:26 Introduction to Chris Hermanski01:04 The Transition in Business Leadership02:32 Managing Growth and Change in Property Management04:22 The Challenges and Joys of the Business06:22 The Importance of Delegation and Team Management12:18 Navigating Low Points and Leveraging Technology14:45 Adapting to Regulatory Changes in Property Management18:44 Training and Onboarding New Property Managers26:36 The Impact of Technology and Remote Team Members28:53 Market Trends and Future PredictionsDon't forget to subscribe to the Profitable Property Management Podcast on Apple Podcast, Spotify, or YouTube for more insights and stories from leaders in the property management industry!

Welcome Closers! In this episode, Jordan interviews Dora Pinter from Service Star Realty about running a stable and growing property management business.Service Star Realty: LeaseAZ.com00:02 Overview of Service Star Realty's business00:10 Leadership style and company culture00:19 Early days of growth00:23 Working with virtual assistants00:27 Future growth plans00:32 The power of focus and intention00:37 Finding the right path for your business00:43 Team member growth storiesIf you enjoyed this episode, please subscribe on your favorite podcast platform or YouTube to get notified about new episodes with other industry experts. Leaving a review also helps spread the word so more property management professionals can benefit from this content.https://www.youtube.com/@profitablepropertymanagement

Welcome Closers!In this episode, Kristen Lopez recounts her journey from wholesaling upstart to Business Development Manager and coaching in the PM Industry into a process pro. She discusses her property management path through RentWerx, RentScale, Rescover software, and finally launching her own company, PM PathBuilders. Kristen shares wisdom on optimizing processes, change management, metrics, working with salespeople, and how she turned her own process passion into a business.00:00 - Kristen's Background and Entry into Property Management 00:42 - Kristen's Wholesaling Experience and Burnout01:26 - Kristen's Pivot to Sales at RentWerx 02:59 - Kristen's Move to RentScale and Coaching Role 04:11 - Kristen's Stint at Discover Software 05:38 - Kristen Launching PM PathBuilders 10:52 - Process Documentation Decay Rates 12:34 - Typical State of Processes Before Working with Clients 13:04 - Benefits of Process Documentation 14:28 - Ideal Process Documentation Specificity 21:13 - Project Implementation and Change Management 23:33 - Order of Documenting Processes34:13 - Setting Operational Metrics and Benchmarks40:27 Outsourcing Maintenance Coordination 41:00 - Having Her Own Documented Processes 42:20 - Salespeople Wanting Structure and Processes 47:12 - Getting Out of Feeling TrappedPMPathBuilders: pmpathbuilders.com

Welcome Closers,Grace from Findigs joins host Jordan to discuss improving the rental application experience. They cover Grace's background, what attracted her to startups and proptech, problems with historical rental applications, and how Findigs is addressing those issues.00:00 - Introductions00:22 - Grace discusses her background and what inspired her to join Findigs02:00 - Grace talks about what she loves about startups03:28 - Discussion of early startup team members needing to be comfortable with uncertainty05:00 - Comparing companies as families vs. sports teams07:38 - Importance of trust between departments at startups09:55 - Grace explains problems she experienced with rental applications17:05 - Grace talks about the type of startups she is attracted to long-term18:15 - Discussion of problems with historical rental applications22:34 - Why solutions like Findigs are appearing now25:39 - Findigs analysis to prevent fraudulent documents31:36 - Direct integrations Findigs has with property management softwareWith rental applications being a renter's first impression of a property company, Findigs aims to make the process easy, transparent and secure for applicants. Tune in to hear Grace's insights on the future of rental apps!Findigs - findigs.comThe Profitable Property Management Podcast - profitablepropertymanagement.comLeadSimple - LeadSimple.com

Welcome Closers!In this episode of The Profitable Property Management Podcast, host Jordan Muela has an insightful discussion with veteran property manager Bob Machado. Bob shares his 40+ year journey in the property management industry, starting in the late 1970s when he stumbled into the business.00:48 - Getting into property management via 8 houses in 1979 as a new real estate agent11:00 - Forming initial partnership company, Sigma Delta Property Management16:23 - Joining the NARPM board in 1992 and spearheading massive membership growth26:22 - Splitting partnership company in half to reform his own company, Home Point36:00 - Selling Home Point to HomeRiver in 2017, staying for transition before joining acquisitionsHRG Link: homeriver.comSubscribe on your favorite podcast platform or my YouTube channel for more property management content and interviews with industry leaders.

Welcome Closers!In this episode of The Profitable Property Management Podcast, host Jordan Muela has an informal discussion with Peter Lohmann and Wolf Croskey. They talk about Peter and Wolf's new venture called Crane, a community for growth-oriented property managers looking to take their businesses to the next level.Peter Lohmann: Co-founder of Crane community, runs a sizable property management company RL Property Managment https://rlpmg.comWolf Croskey: Co-founder of Crane community, also an active property manager, How's My Rental, https://howsmyrental.coResource Links

In this episode of the Profitable Property Management Podcast, host Jordan interviews guest Thad Tarkington, co-founder and CEO of Second Nature, about his experience in the property management industry over the past decade. They discuss changes Thad has observed, thoughts on regulation, the importance of transparency and choice for residents, adapting services based on property manager needs, navigating stress, and more.Topics/Guest and Resources: Guest: Thad Tarkington, Co-Founder & CEO of Second Nature Industry changes over the past decade - increased professionalization, new solutions & awareness Regulation - the need for transparency, accountability and resident choice Tailoring resident benefits & services to solve problems for properties Integrations between property management software Managing stress and finding meaning in your work Second Nature https://www.secondnature.comhttps://www.linkedin.com/in/ttarkingtonhttps://www.profitablepropertymanagement.comKey Moments:2:20 - Thad provides background on himself and Second Nature14:17 - How the industry has progressed over the past decade29:04 - Solving highly emotional resident issues like pest control31:24 - Designing a flexible system for residents to customize services42:34 - Jordan's view that stress comes from wanting things to be different47:51 - Thad on finding personal fulfillment and advancing the industryGet access to the video version of this podcast episode and subscribe for additional content on property management strategies and insights by Jordan and guests by subscribing on our YouTube channel. Search Profitable Property Management Podcast on YouTube to find us and join!

Welcome Closers!In this episode of the Profitable Property Management Podcast, host Jordan sits down with Luke Street to discuss his background and experiences in the property management industry. They talk about Luke's journey into property management, his decision to transition away from short-term rentals to focus on long-term rentals, optimizing his business for profitability and quality of life, the role of technology and integrations, and his vision for the future of his business.Topics Discussed: Getting into property management after college during the 2008 financial crisis Purchasing a property management company during the BP oil spill payouts Growing to 700 doors then transitioning to focus on quality over quantity Shifting to long-term rentals and away from short-term due to burnout Utilizing technology like Rent Manager to increase efficiency Achieving work-life balance with a 40 hour work week Aiming to get the business to 1,000 doors then step back Defining success based on profitability and purpose rather than rapid growth Resources Mentioned:Main Street Property Management Group - https://www.forrentpensacola.comRent Manager - https://www.rentmanager.comProfit Coach business consulting - https://www.pmprofitcoach.comLeadSimple - https://www.leadsimple.comKey Moments:15:42 - On shifting focus from door count to profitability per door23:49 - On achieving work-life balance through efficiency31:10 - On Rent Manager's integrations capabilities38:09 - On wish he had focused on client quality from the very beginning41:00 - On business goals of getting to 1,000 doors then pulling back43:04 - On not projecting one's own goals and definition of success onto othersIf you enjoyed this episode, be sure to subscribe to the Profitable Property Management Podcast on YouTube for more content and insights from Jordan and guests of the show. Are you a property manager looking to scale your business in 2023? Join us for LeadSimple University in Austin, TX from December 5-7. This exclusive event brings together top industry experts to teach you the latest systems and processes to automate tasks, streamline operations, and develop rockstar team members. You'll leave with actionable strategies to 10x your growth, reduce stress, and create predictable profits. Space is limited, so secure your spot today at https://www.leadsimple.com/lsu.Unlock your full potential with LeadSimple University!

Welcome Closers!Jordan interviews Yoni Schmidt, VP of Sales at KeyRenter Property Management, about leading sales teams and driving growth across multiple property management markets. They discuss finding and developing successful salespeople, lead generation tactics, communicating effectively with prospective clients, Yoni's ramp from 0 to 600 doors in Oklahoma City, and more.Key MomentsThe importance of understanding ROI, systems and alignment of incentives to build trust with owners (6:52)Tactics for adding value to referral partners like real estate agents (13:44)Guidance on ramp up time and expectations for new BDMs (20:19)Getting an 80% response rate increase to initial outreach texts by tweaking the messaging (29:32)Currently at 2,600 doors spread across 4 markets, with 700 doors in OKC which launched just 3 years ago (32:18)For additional content, subscribe or go to The Profitable Property Management Podcast website by visiting www.profitablepropertymanagement.com to access a growing library of videos related to scaling your property management company. Are you a property manager looking to scale your business in 2023? Join us for LeadSimple University in Austin, TX from December 5-7. This exclusive event brings together top industry experts to teach you the latest systems and processes to automate tasks, streamline operations, and develop rockstar team members. You'll leave with actionable strategies to 10x your growth, reduce stress, and create predictable profits. Space is limited, so secure your spot today at https://www.leadsimple.com/lsu.Unlock your full potential with LeadSimple University!

Welcome Closers,In this episode of the Profitable Property Management Podcast, hosts Jordan Muela and Jeremy Pound discuss strategies for driving growth in the residential property management industry. They cover topics like lead generation, forecasting, goal-setting, and investing in company culture.Topics Lead generation strategies: inbound, outbound, referral marketing Setting realistic yet ambitious growth goals The importance of forecasting and goal-setting Investing in company culture and employees Celebrating top operators in the industry Removing friction to enable creation and growth Guest:Jeremy Pound - Sales coach and co-founder of RentScale and This Week in Property ManagementRentscale.comSalesmastery.liveKey Moments: The importance of enjoying the sales and marketing strategies you pursue based on your strengths and temperament (12:25) Leaning financially into growth goals and ambitions (20:04) Mastermind groups forming among roles like operations managers and maintenance coordinators (33:07) Setting growth goals based on how much "strain" you are willing to take on (39:18) Origins of Jeremy's idea for a property management magazine (43:15) How to subscribe to the Strategic Property Management magazine and podcast (49:54) Be sure to subscribe to This Week in Property Management on YouTube for more great content and insights from Jordan and Jeremy! Are you a property manager looking to scale your business in 2023? Join us for LeadSimple University in Austin, TX from December 5-7. This exclusive event brings together top industry experts to teach you the latest systems and processes to automate tasks, streamline operations, and develop rockstar team members. You'll leave with actionable strategies to 10x your growth, reduce stress, and create predictable profits. Space is limited, so secure your spot today at https://www.leadsimple.com/lsu.Unlock your full potential with LeadSimple University!

Welcome Closers!In this episode of Profitable Property Management, Jordan talks to Lior Abramovitch from Blanket Homes about their new technology to help property managers combat churn and retain properties in their portfolios.Topics and GuestsGuest: Lior Abramovitch, founder of Blanket HomesTopics discussed:The problem of churn in property management and losing revenue from properties leaving the portfolioWhy property managers often don't capture sales even though they have broker licensesHow Blanket's platform enables internal sales within a property manager's portfolio to retain propertiesKey features of Blanket's platform: marketplace, investor dashboard, data integrationsBenefits to property managers including increased revenue, visibility into portfolio performance, automated communications to ownersOperational details on how Blanket's brokerage services work with or without the property manager's involvementMacroeconomic trends in real estate and opportunities for property managersLior's background in real estate investing and technologyLinks and Resources:Blanket Homes website - https://www.blankethomes.comThe Profitable Property Management Podcast - www.profitablepropertymanagement.comKey Moments:Many property managers experience churn rates of 30-35% annually, representing huge revenue loss (2:35)Biggest driver of churn is owners selling properties, but most property managers don't capture those sales (3:17)Blanket's platform enables internal sales so properties stay in the PM's portfolio (7:02)Main benefit to PMs is retaining properties to grow their portfolio and revenue (14:21)Blanket handles communications to owners like emails about sales opportunities (12:51)PMs can choose their level of involvement: Blanket can represent transactions or PM can be the broker (15:15)Now is a challenging but opportunistic time for real estate investors and property managers (27:23) Are you a property manager looking to scale your business in 2023? Join us for LeadSimple University in Austin, TX from December 5-7. This exclusive event brings together top industry experts to teach you the latest systems and processes to automate tasks, streamline operations, and develop rockstar team members. You'll leave with actionable strategies to 10x your growth, reduce stress, and create predictable profits. Space is limited, so secure your spot today at https://www.leadsimple.com/lsu.Unlock your full potential with LeadSimple University!

Welcome Closers!In this episode of Profitable Property Management, Jordan interviews Todd Ortscheid, property management expert and consultant. They discuss Todd's journey in the industry, best practices for systematizing and automating property management processes, hiring and managing staff, industry trends, and more.Key Topics Discussed: Todd's background and transition into consulting The benefits and challenges of consulting Qualifying good consulting clients The hours required to build efficient processes Property management software options Integrations for automation Getting team buy-in on using systems Creating effective processes and checklists Gathering staff feedback on processes Setting client expectations for automation Hiring slowly and firing quickly Personality testing for putting people in the right roles Handling difficult conversations and conflict Maintaining community and transparency as the industry grows Relevant Links: PM Assist: https://www.pmassist.net/ Revolution Rental Management: https://www.revolutionrentalmanagement.com Thinking Fast and Slow by Daniel Kahneman: https://www.amazon.com/Thinking-Fast-Slow-Daniel-Kahneman/dp/0374533555 Profit Coach: https://profitcoach.com/ RentScale: https://rentscale.com Key Moments:4:34 - Trying different systems before landing on LeadSimple21:05 - Estimating hours required to build efficient processes37:58 - The importance of personality testing in hiring44:43 - Valuing honesty and authenticity in business48:13 - The potential impact of creating industry standardsSubscribe on YouTube for Additional Content:If you enjoyed this episode, be sure to subscribe to Profitable Property Management on YouTube. There you'll find videos and further insights to help take your rental business to the next level. Are you a property manager looking to scale your business in 2023? Join us for LeadSimple University in Austin, TX from December 5-7. This exclusive event brings together top industry experts to teach you the latest systems and processes to automate tasks, streamline operations, and develop rockstar team members. You'll leave with actionable strategies to 10x your growth, reduce stress, and create predictable profits. Space is limited, so secure your spot today at https://www.leadsimple.com/lsu.Unlock your full potential with LeadSimple University!

Welcome Closers!In this episode of Profitable Property Management, host Jordan talks with operations expert Kelli Segreto about her unique career journey and insights into multifamily vs single family management. They discuss best practices around creating standardized operating procedures, getting staff buy-in on new technology, building fee-capturing processes, and obtaining owner approvals. Kelli also provides perspective on useful versus overkill automation and the future of integrated property management software.[00:01:00] Kelli shares her background starting in property management as a contractor[00:02:30] Kelli compares single family versus multifamily management[00:08:00] They discuss incentives and optimizing for resident experience[00:16:15] Kelli talks about policies to drive owner-PM alignment[00:21:15] Approaches for handling owner maintenance requests[00:33:10] Kelli discusses the value of standardized, digitized processes[00:44:00] Perspective on useful versus overkill automation[00:55:30] Kelli shares her vision for integrated property management softwareKelli Segreto's website: https://ksegretto.comWe hope you enjoyed this episode! Be sure to subscribe on your favorite podcast platform to get new episodes as soon as they release. Are you a property manager looking to scale your business in 2023? Join us for LeadSimple University in Austin, TX from December 5-7. This exclusive event brings together top industry experts to teach you the latest systems and processes to automate tasks, streamline operations, and develop rockstar team members. You'll leave with actionable strategies to 10x your growth, reduce stress, and create predictable profits. Space is limited, so secure your spot today at https://www.leadsimple.com/lsu.Unlock your full potential with LeadSimple University!

In this episode of the Profitable Property Management Podcast, host Jordan Petty interviews returning guest Ray Hespen, CEO of PropertyMeld, about his journey as an entrepreneur in the property management software industry. They discuss data, benchmarks, and best practices around property maintenance and investor retention. Ray also shares his insights on motivations, hiring for resilience, and the importance of understanding customer pain points. Are you a property manager looking to scale your business in 2023? Join us for LeadSimple University in Austin, TX from December 5-7. This exclusive event brings together top industry experts to teach you the latest systems and processes to automate tasks, streamline operations, and develop rockstar team members. You'll leave with actionable strategies to 10x your growth, reduce stress, and create predictable profits. Space is limited, so secure your spot today at https://www.leadsimple.com/lsu.Unlock your full potential with LeadSimple University!

OverviewIn this episode of The Profitable Property Management Podcast, host Jordan Muela has an in-depth discussion with Ben Sencenbaugh, founder of Realty Medics, about growing his property management company over the past 10 years before a recent acquisition. They cover Ben's journey from starting with just 200 doors to now managing over 1600, implementing systems and processes, lessons learned along the way, work/life balance as an entrepreneur, and finding the right buyer to acquire his business.Topics and Guests Ben Sencenbaugh, Founder of Realty Medics Growing a property management business over 10 years Implementing systems and processes Using marketing tactics like radio and direct mail Maintaining profitability while scaling a business Selling a property management company Change management and leading teams Achieving work/life balance as an entrepreneur Finding the right buyer for an acquisition Relevant Links and Resources Realty Medics - https://realtymedics.com/ Profitable Property Management Podcast YouTube Channel - https://www.youtube.com/@profitablepropertymanagement/ LeadSimple Software - https://leadsimple.com/ Danny Craig, Profit Coach - https://profitcoach.com/ Jeremy Pound, RentScale - https://www.RentScale.com/ Key Moments00:02:32 Ben shares the story of growing from 200 to 1650 doors in 10 years00:07:36 Implementing Podio in 2016 to organize processes00:12:18 Focusing on foreclosures and rehabs in the early years00:17:28 Starting radio ads and direct mail campaigns00:26:26 Bringing on Pam Kawasaki to refine branding and messaging00:31:08 Ben talks about his ability to build customized processes and software00:34:46 Starting with automating the renewal process first00:39:54 Sitting with employees to solve issues with new systems00:45:44 Implementing a customer service call center for incoming calls01:06:41 Not having a defined "end game" but being open to acquisition01:12:24 Learning about planning the "way down" after a sale01:16:33 Seeking an acquirer that would be the right fit to take care of staffFor more content like this, be sure to subscribe to the Profitable Property Management Podcast YouTube channel. You'll find videos of full podcast episodes with Jordan Muela and other great guests from the industry. Are you a property manager looking to scale your business in 2023? Join us for LeadSimple University in Austin, TX from December 5-7. This exclusive event brings together top industry experts to teach you the latest systems and processes to automate tasks, streamline operations, and develop rockstar team members. You'll leave with actionable strategies to 10x your growth, reduce stress, and create predictable profits. Space is limited, so secure your spot today at https://www.leadsimple.com/lsu.Unlock your full potential with LeadSimple University!

Welcome Closers!In this episode of the Profitable Property Management Podcast, host Jordan Muela is joined by entrepreneur Sarah Durbin to discuss her journey from door-to-door sales to building a property management empire starting at just 18 years old.Topics and Guests: Sarah Durbin - Property management entrepreneur Transitioning from door-to-door sales to property management Scaling a property management business from a small town Centralizing back office systems for multi-market expansion Training, empowering, and getting the most from your staff Dangers of DIY landlords making emotional decisions Rebuilding after selling a business amidst personal tragedy Key Moments: Started door-to-door sales offices at 18 Learning curve from small to big market Centralizing ops with multi-market expansion Sold businesses after family tragedy Wants property managers seen as professionals Relevant Links: Sarah's website: www.sarahdurbin.com Profitable Property Management Podcast: https://www.profitablepropertymanagement.com If you enjoyed this episode, make sure to subscribe to the Profitable Property Management Podcast YouTube channel. You'll get access to video versions of each episode plus exclusive content only available on YouTube! Are you a property manager looking to scale your business in 2023? Join us for LeadSimple University in Austin, TX from December 5-7. This exclusive event brings together top industry experts to teach you the latest systems and processes to automate tasks, streamline operations, and develop rockstar team members. You'll leave with actionable strategies to 10x your growth, reduce stress, and create predictable profits. Space is limited, so secure your spot today at https://www.leadsimple.com/lsu.Unlock your full potential with LeadSimple University!

Welcome Closers!In this episode of Profitable Property Management, host Jordan Muela is joined by Chuck Hattemer, Co-Founder of Poplar Homes, to discuss the journey of building and scaling their proptech company over 9 years.Topics Discussed: Origin story of Poplar Homes and early challenges with product-market fit Pivoting to focus more on operations and building out scalable processes Taking a measured approach to M&A vs raising lots of capital The importance of preserving local expertise through acquisitions Their vision for creating branded digital experiences for owners and renters How Poplar thinks about expanding into new markets Navigating differing regulatory environments across states Perspective on role of proptech in the future of real estate If you want to hear the inside scoop from a successful proptech founder, don't miss this episode!Make sure to like

Welcome Closers!In this episode, Jordan talks with Marco Nelson, founder of proptech startup RentCheck, about his journey from the military to entrepreneurship. They discuss solving friction points between property managers and tenants, approaches to building value-driven software, navigating startup fundraising, and more.Topics and Guests: • Marco Nelson, Founder & CEO of RentCheckTopics Discussed: • Background on Marco & RentCheck • Bridging communication gaps between property managers & tenants • Enabling resident self-inspections • Building product-market fit • Culture, leadership principles, and staying curious as you scale • Changes in capital markets and startup fundraising • Dangers of overvalued startup valuations • Marco's motivations as an entrepreneur • Balancing intensity of startup lifeSubscribe on your favorite Podcast Platform for More Content:Don't forget to subscribe on YouTube for more insightful founder interviews and property management content! Are you a property manager looking to scale your business in 2023? Join us for LeadSimple University in Austin, TX from December 5-7. This exclusive event brings together top industry experts to teach you the latest systems and processes to automate tasks, streamline operations, and develop rockstar team members. You'll leave with actionable strategies to 10x your growth, reduce stress, and create predictable profits. Space is limited, so secure your spot today at https://www.leadsimple.com/lsu.Unlock your full potential with LeadSimple University!

Welcome Closers!Serial entrepreneur Benton Cotter joins us to share his journey scaling multiple property management companies from 100 to 4000+ units. Gain unique perspectives on centralization, integration, company culture, competing with large platforms, and more.Key Moments: Getting started in property management Rapid growth through digital marketing The portfolio manager model Lessons on centralization Managing regulations across markets Integrating after a tech company acquisition Current M&A trends in property management Exiting a company after 1 year New partnership focused on service Don't miss future episodes with Benton and other industry experts! For more thought-provoking discussions and insights, subscribe to our YouTube channel. We'd love to hear your thoughts on the episode, so please leave a comment or review!https://www.youtube.com/@profitablepropertymanagement Are you a property manager looking to scale your business in 2023? Join us for LeadSimple University in Austin, TX from December 5-7. This exclusive event brings together top industry experts to teach you the latest systems and processes to automate tasks, streamline operations, and develop rockstar team members. You'll leave with actionable strategies to 10x your growth, reduce stress, and create predictable profits. Space is limited, so secure your spot today at https://www.leadsimple.com/lsu.Unlock your full potential with LeadSimple University!

Welcome Closers!In this episode, Jordan provides an in-depth analysis of mergers, acquisitions, and venture capital in the property management industry. He discusses the recent cycle of rollups and outside capital entering the space, explaining why standardizing complex property management operations has proven difficult. Jordan contrasts the venture capital versus value investing mindsets, arguing that cashflow-focused deals often fare better than those emphasizing big revenue promises. He also highlights the knowledge asymmetry that exists between experienced property managers and outside capital pursing deals in the space.Key Moments: The recent cycle of capital and rollups in property management  The challenges of standardizing complex operations across different property types Why venture capital has struggled to generate standout returns in residential property management  The difference between cashflow valuation versus revenue multiples  The knowledge asymmetry between seasoned property managers and outside capital  If you enjoyed this episode, don't forget to subscribe to the Profitable Property Management Podcast on your favorite podcasting platform. For more thought-provoking discussions and insights, subscribe to our YouTube channel. We'd love to hear your thoughts on the episode, so please leave a comment or review!More episodes of The Profitable Property Management Podcast:https://www.youtube.com/@profitablepropertymanagement Are you a property manager looking to scale your business in 2023? Join us for LeadSimple University in Austin, TX from December 5-7. This exclusive event brings together top industry experts to teach you the latest systems and processes to automate tasks, streamline operations, and develop rockstar team members. You'll leave with actionable strategies to 10x your growth, reduce stress, and create predictable profits. Space is limited, so secure your spot today at https://www.leadsimple.com/lsu.Unlock your full potential with LeadSimple University!

Welcome Closers,In this episode, we dive deep into the world of customer complaints with Jordan Muela, a seasoned entrepreneur and expert in handling customer feedback. Jordan shares his unique approach to transforming complaints into opportunities for growth and improvement.Episode Overview:Jordan joins us to discuss the power of handling customer complaints effectively. He introduces us to the concept of CCR (Complaint, Contribution, Request), a method that transforms complaints into possibilities. Jordan shares his insights on how to use complaints as a tool to improve services and build stronger relationships with customers.Key Moments: Understanding the concept of CCR (Complaint, Contribution, Request) How to effectively handle customer complaints  Real-life examples of transforming complaints into opportunities  The impact of CCR on business growth and customer relationships  If you enjoyed this episode, don't forget to subscribe to our YouTube channel for additional content. https://www.youtube.com/@profitablepropertymanagement Are you a property manager looking to scale your business in 2023? Join us for LeadSimple University in Austin, TX from December 5-7. This exclusive event brings together top industry experts to teach you the latest systems and processes to automate tasks, streamline operations, and develop rockstar team members. You'll leave with actionable strategies to 10x your growth, reduce stress, and create predictable profits. Space is limited, so secure your spot today at https://www.leadsimple.com/lsu.Unlock your full potential with LeadSimple University!

Welcome Closers!In this episode of the Profitable Property Management Podcast Jordan shares his unique perspective on the concept of "Infinite Games" and how it applies to the workplace and our personal lives.Key Moments: • The concept of "Infinite Games" and how it applies to the workplace and our personal lives. • Insights on how the journey towards a goal can lead to personal and professional growth. • Importance of commitment in achieving goals and how it can lead to personal transformation. • The importance of quality relationships at work and how they contribute to a fulfilling career.If you enjoyed this episode, don't forget to subscribe to the Profitable Property Management Podcast on your favorite podcasting platform. For more thought-provoking discussions and insights, subscribe to our YouTube channel. We'd love to hear your thoughts on the episode, so please leave a comment or review!More episodes of The Profitable Property Management Podcast:https://www.youtube.com/@profitablepropertymanagement

Welcome Closers,In this insightful episode, Jordan dives into the importance of vision and values in the workplace, the role of risk-taking in business, and the power of meaningful work. Jordan shares his unique perspective on these topics, providing valuable insights for entrepreneurs and business leaders alike.

Welcome Closers, In this solo episode, Jordan Muela dives into the critical concept of personal agency - the power each of us has to influence outcomes and events through our choices and actions. He explores how adopting a high agency mindset is key to achieving goals, overcoming obstacles, and creating the life you want.Topics Discussed:  The difference between feeling you have agency vs. feeling like things are happening to you (00:00:45 - 00:01:42) Why believing you have agency is a choice and mental "exercise" (00:01:44 - 00:02:13) Where lack of agency shows up: conversations with team members, complaining vs solving problems (00:02:13 - 00:04:19) The importance of curiosity not judgment when faced with low agency attitudes (00:04:19 - 00:05:27) You always have a choice - even if it's difficult or painful in the moment (00:05:27 - 00:07:27) Getting clear on your vision to justify the price of agency (00:07:27 - 00:08:18) Daily practice of flexing your agency "muscle" (00:08:18 - 00:09:36) Resources:More episodes of The Profitable Property Management Podcast: https://www.youtube.com/@profitablepropertymanagementSubscribe on YouTube for more content:Don't miss future episodes - subscribe to Jordan's YouTube channel via the link above for more great content aimed at helping you build profitable systems in your business and life!

Welcome Closers!In this episode of The Profitable Property Management Podcast, host Jordan Muela interviews Maranda Hunnicutt, owner of Foothills Property Management based in Anderson, SC. They discuss Maranda's journey to building her business, company culture, integrating technology, and balancing entrepreneurship with motherhood.Topics and Guests Maranda Hunnicutt, Owner of Foothills Property Management Getting established as a young, female entrepreneur ([00:02:12]) Pushing through failures on the path to success ([00:05:20]) Developing company culture and investing in employees ([00:08:30]) Integrating technology stack for efficiency gains ([00:23:01]) Finding balance as a female entrepreneur and mom ([00:41:29]) Resources Foothills Property Management: https://www.foothillspm.com Profitable Property Management Podcast: https://propertymanagementpodcast.com Subscribe on YouTube for More ContentDon't miss future episodes - subscribe to the Profitable Property Management Podcast YouTube channel to get access to video versions of episodes, special guest interviews, conference coverage and more: https://youtube.com/c/PropertyManagementPodcast

Hello Closers!In this podcast episode, Bradley Johnson provides valuable insights into effective management strategies, the importance of clear communication, and the challenges of leading a property management business. Whether you're a property manager or interested in the industry, this episode offers practical advice and lessons learned from Bradley's experience.Subscribe to The Profitable Property Management Podcast to gain valuable insights and strategies for running a successful property management business. Stay updated on the latest episodes and learn from industry experts like Bradley Johnson. Don't miss out on the opportunity to grow your business and increase profitability.

Welcome Closers!Join us as David Borden, a seasoned entrepreneur, shares his journey from the military to mastering property management. Learn from his experiences with RentClicks.com and his current venture, RentVine. Tune in for insights on the future of rental properties and tips on scaling your business.Subscribe to the Profitable Property Management Podcast to gain valuable insights and strategies for growing your property management business. Don't miss out on future episodes filled with expert interviews and actionable tips. Subscribe now on your favorite podcast platform.

Welcome Closers!In this episode of The Profitable Property Management Podcast, host Jordan welcomes special guest Carla Browne, a property management expert from Canada. Carla shares her journey in the property management industry, her experiences with real property management organizations in the U.S., and her insights on the Canadian market. She discusses the challenges and opportunities in the property management industry and emphasizes the need for professionalism and growth in the field.Topics Discussed: Carla's transition from real estate to property management The importance of passion and determination in overcoming challenges Carla's involvement with real property management organizations in the U.S. The unique opportunity for growth in the Canadian market The need to elevate the property management profession in Canada Differences between the Canadian and U.S. property management markets Subscribe to The Profitable Property Management Podcast to get access to more episodes featuring industry experts and valuable insights on property management.Don't miss out on the opportunity to grow your property management business and increase your profitability.

Welcome Closers!In this episode of The Profitable Property Management Podcast, host Jordan Muela and special guest Corey Bohner discuss the challenges of dealing with tenants in property management. They explore how to cultivate healthy and functional tenant relationships that serve business goals and objectives.Throughout the episode, Jordan and Corey provide valuable insights and strategies for dealing with difficult tenants and cultivating healthy tenant relationships in property management.Don't miss out on this informative and engaging episode of The Profitable Property Management Podcast. Like the video, subscribe to the channel, and sign up for the newsletter for more updates on property management strategies and insights.

Welcome Closers!In this episode of The Profitable Property Management Podcast, Mark Brower and Jordan discuss the unique opportunities and challenges facing the property management industry in the current political climate. They also delve into the importance of having a clear vision for your business and the value of investing in process and change management. If you're a property manager or interested in the industry, this episode is a must-listen. Gain valuable insights and strategies for navigating the current political climate and maximizing value creation for your clients.

Welcome Closers!In this episode of the Profitable Property Management Podcast, host Jordan Muela interviews Peter Mckenzie from Rincon Property Management. Peter shares his journey as a serial entrepreneur and how he backed into property management. He also talks about the challenges of leaving a secure job to pursue entrepreneurship and the importance of surrounding yourself with good people. Peter discusses his approach to team management and how he invests in marketing to grow his business. He also talks about the challenges of being an accidental landlord and how his podcast, The Accidental Landlord, helps educate and connect professionals who serve this market. Tune in to learn how Peter's unique background and hustle mentality have helped him succeed in the property management industry.

Welcome Closers!In this episode, Jordan Muela welcomes guest Daniel Craig to discuss various aspects of entrepreneurship, personal growth, and business success. They cover topics such as the importance of clarity and understanding the baseline before making changes, using self-reported data versus automated data, and the potential leverage that can come from investing in the development of team members. Danny shares his belief that the purpose of business is to create a passive residual income, separate from nonprofit community work, and emphasizes the importance of becoming a new person and embracing difficulty in the struggle of entrepreneurship. Overall, the conversation offers a unique perspective on the role of finances in entrepreneurship and creating something bigger than just making money.

Welcome Closers!In this podcast episode, Wolfgang Croskey shares valuable insights and strategies for scaling your property management business. Whether you're a small business owner or an aspiring entrepreneur in the industry, this episode offers practical advice and perspectives to help you navigate the challenges and achieve growth. From optimizing processes and leveraging technology to streamlining policies and building community connections, Wolfgang discusses key factors that contribute to success in property management. Join the conversation and discover actionable tips to take your property management business to the next level.

Welcome Closers!In this podcast episode, we sit down with successful property manager, Karen Jordan. Karen shares her journey, from the highs,to the lows, and everything in-between. From creating a balanced environment in the workplace to fostering successful business partnerships and instilling positive work culture, Karen provides practical insights that every budding Property Management should hear.Throughout the episode, Karen also emphasizes the power of innovating leadership and growth in the team, with the challenges and fears of scaling up a business. So, if you're an aspiring entrepreneur, a business leader, or anyone interested in business growth and leadership in the property management industry, this is a must-tune in episode.

Welcome, Closers! Today, I'm interviewing Jeff Pepperney CEO of Real Property Management.Jeff Pepperney is top notch. If you're striving to be an all around successful CEO, in property management or not, then this is one to listen to. Jeff is extremely knowledgeable about the industry and has his values in the right place. He is the embodiment of a solid leader and that shows in his success and the general respect people have for him in the property management world."Continue to work on your self education, because we always want to grow and grow and grow in a leadership capability and it's important to take care of your people." - Jeff Pepperney- Jeff on Facebook: https://www.linkedin.com/in/jeff-pepperney-cfe-863bb327/ -  Real Property Management: https://www.realpropertymgt.com/ Simplify sales, streamline operations, grow faster, and scale your business. Learn more about LeadSimple - click here: https://bit.ly/3BXS9da

Welcome, Closers! Today, I'm interviewing Trent Ratliff President of Management at All 3 Realty.Trent Ratliff is a colorful character who adds a lot of depth and joy to this industry. His number one value in people is showing that you care, and he leads by example.We need more leaders like him to create change for the better within the property management industry, and all have something to learn when it comes to Trents dedication and heart."What makes a good property manager is someone who doesn't take things personally, is willing to make concessions, thinks fast and doesn't get too high or too low." - Trent RatliffConnect with Trent on LinkedIn: https://www.linkedin.com/in/trent-ratliff-49945b16/ All 3 Realty: https://www.all3realty.com/ Simplify sales, streamline operations, grow faster, and scale your business. Learn more about LeadSimple - click herehttps://bit.ly/3BXS9da

Welcome, Closers! Today, I'm interviewing Blakely Hughes, Founder and CEO at Nest Finders Property Management.Blakely Hughes knows what it's like to start from scratch and climb your way to the top. He talks about his experiences with mentorship, finances and the constant ability for growth.We dive into passions and the implementation of automation, as well as always searching for the best in your employees. This one is full of lessons you won't want to miss."If I were to start over with anything, I would say to start with the numbers and make sure they're clean. If you know your finances then you know everything." - Blakely HughesBlakely's LinkedIn: https://www.linkedin.com/in/blakely-hughes-88667a40/ Nest Finders Website: https://www.nestfinders.com/ Simplify sales, streamline operations, grow faster, and scale your business. Learn more about LeadSimple - click here.https://bit.ly/3BXS9da

Welcome, Closers! Today, I'm interviewing Jennifer Ruelens, Broker/Owner at One Focus Property Management.Jen Ruelens is a power house all around, and at the end of the day she is going to get the job done and done well. She has an established insight into risk vs. reward in business and how that impacts your company vision. We also touch on topics such as affordable housing and the tenant and landlord relationship.The takeaways here are endless!"I've learned a lot and luckily I think I'm worth betting on." - Jennifer Ruelens- Jennifer's LinkedIn: https://www.linkedin.com/in/jenniferruelens/ - One Focus Websie: https://www.onefocuspm.com/ - Simplify sales, streamline operations, grow faster, and scale your business. Learn more about LeadSimple - click here:https://bit.ly/3BXS9da

Welcome, Closers! Today, I'm interviewing Nate Tew CEO & Co-Founder at Keyrenter Property Management.You won't find too many others out there with as much heart as Nate Tew. He stresses the need to discover your employees skills and lean in where they're the strongest, as well as the importance of creating your company values around your goals.Listen in as we cover all the ins and outs of growing in a leadership role and how having a vision for your future should be a company wide discussion in order to reach success. "When I think about myself and my ability to lead, it's really about working with the other people in the organization and leveraging their talents and skills." - Nate TewNate's LinkedIn: https://www.linkedin.com/in/nate-tew-a189a249/ Keyrenter: https://keyrenter.com/ Simplify sales, streamline operations, grow faster, and scale your business. Learn more about LeadSimple - click here:https://bit.ly/3BXS9da

Welcome, Closers! Today, I'm interviewing Brad Larson, Founder and Owner of Rentwerx.From owning a business to planning PMM Con Brad Larson does it all. We dive into leadership style and best practices for upping your business game. As well as taking a look into all of the ins and outs that go into planning an event on the scale of PMM Con. Brad touches on the importance of vendor relations and how finding the right fit for your business takes time, but will make all the difference when it comes to your success. You won't want to miss this one! "Where people learn the most is talking to the vendors." - Brad LarsonConnect with Brad on LinkedIn: https://www.linkedin.com/in/rentwerxbrad/ Check out Rentwerx: https://www.rentwerx.com/ Simplify sales, streamline operations, grow faster, and scale your business. Learn more about LeadSimple - click here:https://bit.ly/3BXS9da

Welcome, Closers! Today, I'm interviewing Stacey Salyer Director of Corporate Development at PURE Property Management.Stacey Salyer is a Boss. She knows what it means to work hard for what she wants and not let anything get in her way. She shares her viewpoints on remote workers and the importance of creating a strong and supported workforce. Her story is inspirational and shows us that what we see on the outside is only surface deep. So sit back, listen and learn from one of the best in the business. "I think it's really important that when you're creating a team, you look at the positions and fill it with the most talented people." - Stacey Salyer Stacey Salyer's LinkedIn: https://www.linkedin.com/in/stacey-salyer-39254012/ Check out PURE: https://www.purepm.co/ Simplify sales, streamline operations, grow faster, and scale your business. Learn more about LeadSimple - click here

Welcome, Closers! Today, I'm interviewing Sam Shwetz, Managing Broker at Mesa Properties Inc..Sam Shwetz is all about good leadership and it's refreshing. We discuss all the different aspects of being a good leader from caring for your employees on a deeper level to prioritizing decision making tasks.We also touch on the importance of giving space for mistakes and how that translates into giving space for Growth. Sam is paving the way for leaders in the industry with passion and determination."You have to give bandwidth for mistakes to happen, if you don't allow for any mistakes then that's a recipe for burnout." - Sam ShwetzConnect with Sam Shwetz on LinkedIn: https://www.linkedin.com/in/samuelshwetz/ Check out Mesa Properties: https://www.mesaproperties.net/ Simplify sales, streamline operations, grow faster, and scale your business. Learn more about LeadSimple - click here:https://bit.ly/3BXS9da