Podcasts about leadsimple

Struggling with the time-consuming utility setup for new tenants? Discover a game-changing solution with Zac Maurais of Utility Profit. In this episode, Marc Cunningham explores how Utility Profit streamlines and even monetizes the utility transfer process for property managers. Learn how their platform automates tenant communication, confirms utility transfers, and provides a clear dashboard for managing everything.    Zac also shares insights on economic trends impacting the industry and top tech tools for property managers. Discover how smaller PM companies can leverage technology, like Utility Profit, to offer services comparable to larger players, saving time and enhancing tenant satisfaction.    This episode reveals a must-know tool for any property manager looking to boost efficiency and potentially generate additional revenue.   Follow this link to learn more about Utility Profit. https://www.utilityprofit.com/?utm_source=paid&utm_medium=sponsorships&utm_campaign=PM+Build   Manage more doors with less stress with LeadSimple!   Grow your property management business with PMW.   Rentvine - the property management software you can trust   To find out more about Marc's coaching services click here.   Join Marc's new property management Facebook group   This podcast is produced by Two Brothers Creative.  

The most effective way to move your property management business forward is to practice periodic strategic thinking. Marc shares how his company practices strategic thinking and the specific tactics to achieve long-term success. Marc Cunningham guides you through the key business areas of growth, pricing, owner communication, and marketing.    Learn how to develop a proactive approach instead of constantly reacting to emergencies. Discover actionable strategies to define your growth goals, optimize your pricing structure, enhance communication with owners, and create a powerful marketing strategy.    This episode provides property managers with the tools and insights to elevate their business and work smarter, not harder.    Also, learn about Marc's new Strategy and Action Groups. This new program is designed as a way for property management company leaders to pull out of the weeds and make strategic decision for future business success.    This episode offers a roadmap for strategic transformation.   To learn about Marc's PM Strategy & Action group click here:https://www.pmbuild.com/action   Manage more doors with less stress with LeadSimple!   Grow your property management business with PMW.   Rentvine - the property management software you can trust   To find out more about Marc's coaching services click here.   Join Marc's new property management Facebook group This podcast is produced by Two Brothers Creative.

Do you want your owner clients to see you as more than just someone who handles repairs? To truly be an asset advisor, property managers need a solid understanding of property loans. In this episode, Marc chats with Josh Heinz of LendingOne, to demystify the world of property loans and lending.    They discuss the critical differences between individual and portfolio loans, and why this matters to property managers. Learn why choosing between a local bank and a private lender can significantly impact your client's investment strategy.    Josh also addresses common misconceptions held by both property managers and investors. Discover how understanding loan specifics can elevate your expertise and strengthen client relationships.    Whether you're a seasoned property manager or just starting, this discussion provides essential insights to enhance your service and better serve your investor clients. Tune in to gain knowledge that will position you as a true asset advisor.   Learn more about the LendingOne Growth Program here: https://lp.lendingone.com/grow   Manage more doors with less stress with LeadSimple!   Grow your property management business with PMW.   Rentvine - the property management software you can trust   To find out more about Marc's coaching services click here.   Join Marc's new property management Facebook group This podcast is produced by Two Brothers Creative.

Want to submit an episode topic request? Text 'em here!Have you ever felt like you're chasing the calling God placed on your life more than you're chasing Him? Yeah, me too. In this episode of the God Empowered Entrepreneur Podcast, I'm getting real about a personal struggle that's been on my heart since the start of the year. As ambitious Christian entrepreneurs, we have big dreams...but if we're not careful, our drive can slowly shift our focus away from the One who called us in the first place.I'm breaking down what happens when our ambition starts taking center stage and sharing practical ways to recenter God in our daily lives WITHOUT guilt or overwhelm. Because the truth is...success means nothing if our relationship with God is suffering. Let's talk about how to keep Him first, even while building a thriving business. What you'll learn in this episode:The subtle ways we start prioritizing goals over GodThe consequences of letting ambition take the leadSimple, practical shifts to keep God first in life and businessWhy obedience will always outshine hustleIf this resonates with you, hit play and let's work through this together. You are not alone, ever!Timestamps:00:00 – Introduction: When ambition overshadows obedience01:13 – How to recognize when God is no longer first06:36 – The spiritual and business consequences of misalignment11:29 – Practical ways to keep God at the center daily13:42 – Looking back: When you felt closest to God16:24 – Pursuing God without pressure or perfection19:23 – Final encouragement: Your success starts with surrender Listen now and get the motivation you need today, my friend. Liked the episode? We'd love to hear from you. Leave us a review on Apple or Spotify! Apple Review HereSpotify Review HereWant to tune into the video version? Get that here: https://youtu.be/TDwHgM-vYQA

Do you ever dream of selling your property management business one day? Or just curious about its current value? In this insightful episode, Marc chats with property management consultant Deb Newell about the ins and outs of selling a property management business. This conversation dives deep into key factors that influence a company's valuation, including EBITDA multiples and contract terms.    Deb shares her expertise on determining the right time to sell, identifying potential buyers, and what steps owners should take now to maximize their company's appeal in the future. This episode is packed with valuable advice on preparing your business for sale and understanding the current market dynamics.   Whether you're considering selling soon or just want to increase your company's value, this episode offers essential guidance from industry experts.   To connect with Deb check out https://www.propertymanagementconsulting.com.   Manage more doors with less stress with LeadSimple!   Grow your property management business with PMW.   Rentvine - the property management software you can trust   To find out more about Marc's coaching services click here.   Join Marc's new property management Facebook group This podcast is produced by Two Brothers Creative.

Marc takes open questions from property managers on a variety of topics including effective strategies for handling disrespectful tenants, creating DIY repair videos, and qualifying potential owners. Learn how to respond to negative reviews, implement a welcome gift strategy, and navigate the complexities of credit repair recommendations.   This episode is packed with valuable insights and actionable advice, guiding you towards a more efficient and successful property management business. Gain expert knowledge and tackle those everyday challenges with confidence.   For reliable real estate loans for investors check out LendingOne.   Manage more doors with less stress with LeadSimple!   Rentvine - the property management software you can trust   Grow your property management business with PMW.   Join us at the NARPM Broker Owner Conference.   To find out more about Marc's coaching services click here.   Follow this link to spend 2 days with Marc and learn how to run a property management business   Join Marc's new property management Facebook group This podcast is produced by Two Brothers Creative.

Feeling Anxious About the FTC Lawsuit Against Greystar? The recent FTC lawsuit against Greystar has sent shockwaves through the property management industry, leaving many property managers feeling uncertain and anxious about the future.In this episode, Marc Cunningham provides clarity and guidance on navigating the evolving landscape of fee transparency and compliance.   Discover the potential implications of the Greystar lawsuit for your business and learn actionable strategies to protect yourself.   Marc shares best practices for disclosing fees, setting fair application fees, and building trust with tenants. Gain valuable insights and alleviate your anxiety surrounding the FTC's crackdown on hidden fees and deceptive advertising.   Links to out resources:   Press release from FTC https://www.ftc.gov/news-events/news/press-releases/2025/01/ftc-state-colorado-take-action-against-greystar-nations-largest-multi-family-rental-property-manager?   Grace Property Management Fee Transparency Policy https://www.rentgrace.com/fee   Reconcile Daily - A daily reconciliation service ensuring your trust accounts are accurate and compliant https://www.reconciledaily.com Manage more doors with less stress with LeadSimple!   Grow your property management business with PMW.   Join us at the NARPM Broker Owner Conference.   To find out more about Marc's coaching services click here.   Follow this link to spend 2 days with Marc and learn how to run a property management business   Join Marc's new property management Facebook group This podcast is produced by Two Brothers Creative.

Want to grow your property management business by 100+ doors per year without a dedicated BDM? In this crossover episode with Stephen Fox from Upkeep Media, Marc Cunningham shares Grace Property Management's unique approach to growth.    Learn how Grace Property Management leverages executive property managers as independent contractors, focusing on relationships and education rather than traditional sales tactics. Discover the benefits and challenges of this model, including commission structures, closing rates, and managing larger portfolios.    Don't miss this opportunity to explore innovative growth strategies and discover how to scale your property management business effectively without the need for a dedicated sales team. Click to view the Property Management Growth Blueprint Course: https://propertymanagementblueprint.co/    Follow this link for a free property management lead generation analysis from Upkeep Media.   Manage more doors with less stress with LeadSimple!   Rentvine - the property management software you can trust   To find out more about Marc's coaching services click here.   Follow this link to spend 2 days with Marc and learn how to run a property management business   Join Marc's new property management Facebook group This podcast is produced by Two Brothers Creative.

Are you struggling to show your expertise to your owner-clients and show yourself as a true real estate investment advisor rather than just a property manager? If so, the solution may be to hold annual risk-assessment meetings with your owner-clients.  Marc Cunningham explains what the conversations sound like and why they are crucial for building strong owner relationships and showcasing your expertise.    Learn how to structure the meetings, which key topics should be addressed including expected holding costs, tenant screening challenges, market trends, legislative updates, and more.. Discover how to position yourself as a trusted advisor and help owners make informed decisions about their investments.    This episode provides practical tips and valuable insights to enhance your communication and solidify your role as a professional property manager.   Manage more doors with less stress with LeadSimple!   Rentvine - the property management software you can trust   To find out more about Marc's coaching services click here.   Follow this link to spend 2 days with Marc and learn how to run a property management business   Denver Property Management   Join Marc's new property management Facebook group This podcast is produced by Two Brothers Creative.

PM Trends Report In this episode, I am joined by Jordan Muela, CEO of LeadSimple.   We discuss: (00:00:00) - Intro (00:01:54) - Reflecting on the PM Trends report & survey findings (00:08:00) - The Buyer's Pyramid (00:12:17) - Maintenance and repairs discussion in converting leads (00:14:39) - Aligning expectations (00:21:04) - Impacts on renewal rates (00:25:44) - Increasing lease-up times (00:28:50) - Property Management control (00:35:56) - Communication and response times (00:39:35) - PM companies vs. SaaS companies (00:44:43) - Industry growth   Learn more & connect with me here: ⁠Crane⁠, the private community for property management business owners. ⁠My Free PM Newsletter⁠ ⁠RL Property Management⁠ Learn more and connect with Jordan here: Jordan on X The Profitable Property Management Podcast Jordan on LinkedIn   The content of this podcast is for informational purposes only and does not constitute professional advice. I may have consulting agreements with, or financial interests in, companies mentioned in this podcast. Additionally, some of the links included may be affiliate links, meaning I may earn a commission if you purchase through these links. Always perform your own due diligence before making any financial or business decisions.

How much should you tell your property owners to expect to spend on property maintenance? In this episode, you will learn how to set realistic expectations with owners and optimize your maintenance processes for lease renewals. Joining us is Ray Hespen of Property Meld to discuss maintenance costs, common mistakes property managers make, and the importance of tenant satisfaction.    Plus, hear a hilarious role-playing scenario where Marc becomes the demanding owner, putting Ray's expertise to the test.   Follow his link to see how Property Meld can help you solve your maintenance challenges.    Manage more doors with less stress with LeadSimple!   To find out more about Marc's coaching services click here.   Follow this link to spend 2 days with Marc and learn how to run a property management business   Join Marc's new property management Facebook group This podcast is produced by Two Brothers Creative 2024.

Are your vacant rental properties taking longer to rent? If so, you are not alone - but there are things you can do to reduce your vacancies and speed up your rental process. In this episode, you will learn how to set realistic renting expectations with owners, price properties more effectively, what types of move-in specials to offer, and leverage your vacant property marketing to attract new owner-clients. In today's challenging market, it's more important than ever to have effective strategies for renting properties quickly. Joining Marc is Kori Covrigaru of PlanOmatic, who shares how PlanOmatic's automated tools, including photography, floor plans, and 3D scans, can help you reduce vacancy times and attract quality tenants.   If you're looking to work more efficiently, lease vacancies faster, maximize rental rates, and elevate your brand. Check out PlanOmatic.   Manage more doors with less stress with LeadSimple!   To find out more about Marc's coaching services click here.   Follow this link to spend 2 days with Marc and learn how to run a property management business   Join Marc's new property management Facebook group This podcast is produced by Two Brothers Creative 2024.

Should you use AI in your property management company marketing? In this episode, learn when AI will help and when it will hurt your marketing for new owner-clients. We also discuss whether Google can detect AI-generated content  and its impact on SEO. Joining us in this episode is Marie Tepman of Fourandhalf to discuss the pros and cons of AI for attracting new owner clients.    Discover the importance of building a strong foundation with a website, content, and reputation before diving into AI. For insights on leveraging AI effectively to generate leads and grow your property management business this episode is a must!   For less stress, more growth, and more owner leads check out Fourandhalf.   Manage more doors with less stress with LeadSimple!   To find out more about Marc's coaching services click here.   Follow this link to spend 2 days with Marc and learn how to run a property management business   Join Marc's new property management Facebook group This podcast is produced by Two Brothers Creative 2024.

Want to hear a few of our scathing one-star Google reviews? Marc Cunningham shares real one-star reviews Grace Property Management has received and reveals his strategies for responding effectively.    Marc explains how to remain “unoffendable”, avoid online arguments, maintain professionalism, and why a delayed response is essential. Discover the five essential steps to follow when crafting your response, ensuring you protect your reputation and turn a negative situation into a positive one. For practical advice on handling those dreaded one-star reviews this is the episode for you.   Manage more doors with less stress with LeadSimple!   To find out more about Marc's coaching services click here.   Follow this link to spend 2 days with Marc and learn how to run a property management business   Join Marc's property management Facebook group This podcast is produced by Two Brothers Creative 2024.  

Ever wondered when it's okay to break the rules and step outside your established processes? In this episode, Marc sits down with Jordan Muela of LeadSimple to explore the delicate balance between processes and judgment in property management.    Discover Jordan's entrepreneurial journey, the importance of cycles and fascination in business, and his expert advice on starting and scaling a property management company. Learn how to identify the right location, establish key principles for success, and align incentives to create a motivated and engaged team.   Gain valuable insights from a seasoned entrepreneur on navigating the complexities of property management, building a successful company, and fostering a thriving team.   Get your free LeadSimple demo here.   Click here to reserve your spot at the LeadSimple University December event.   Click this link to learn more about Rentvine.   To find out more about Marc's coaching services click here.   Follow this link to spend 2 days with Marc and learn how to run a property management business   Join Marc's new property management Facebook group This podcast is produced by Two Brothers Creative 2024.

As business owners, we often mistakenly assume that micromanaging our teams will make them more effective and efficient. In today's episode of the #DoorGrowShow, property management growth expert, Jason Hull sits down with award-winning real estate coach and industry influencer, Jo Oliveri to discuss how implementing automated workflows can revolutionize your property management business. You'll Learn [03:14] USA vs Australia for property management [07:03] Property management is stuck in the past [17:38] What is automation? [21:11] The importance of having good policy [31:24] Why your business needs a set of values [40:23] Implementing automated workflows and processes Tweetables “In some respects, we're struggling as an industry to change our mindset and have a fear of moving forward.” “When we use something manual, it's not logical. It becomes part of what a person feels like doing at that time.” “If you don't have your business founded on a very strong policy, then you're going to struggle when things go wrong.” “Out of policy becomes the promise that we can make, and we know that we can deliver on it.” Resources DoorGrow and Scale Mastermind DoorGrow Academy DoorGrow on YouTube DoorGrowClub DoorGrowLive TalkRoute Referral Link Transcript [00:00:00] Jo: They say every leader is present even when they're not present. So you need to have that. And the only way to have it in property management is through your automated workflows that are built upon the logic that you created through your process.  [00:00:18] Jason: Welcome DoorGrow property managers to the DoorGrow show. If you are a property management entrepreneur that wants to add doors, make a difference, increase revenue, help others, impact lives. And you are interested in growing in business and life, and you're open to doing things a bit differently than you are a DoorGrow property manager. [00:00:38] DoorGrow property managers love the opportunities, daily variety, unique challenges, and freedom that property management brings. Many in real estate think you're crazy for doing it. You think they're crazy for not, because you realize that property management is the ultimate, high trust, gateway to real estate deals, relationships, and residual income. [00:00:59] At DoorGrow, we are on a mission to transform property management business owners and their businesses. We want to transform the industry, eliminate the BS, build awareness, change perception, expand the market, and help the best property management entrepreneurs win. I'm your host, founder and CEO of DoorGrow, Jason Hull. [00:01:18] Now let's get into the show. And my lovely guest today is Jo Oliveri. Welcome, Jo.  [00:01:25] Jo: Hello, Jason. How are you?  [00:01:28] Jason: Good. What time is it over there right now?  [00:01:30] Jo: I think it's about 7am in the morning. So we're a little ahead of you. It's Wednesday. We're in the future here.  [00:01:37] Jason: Yeah you're in the future. How's the future look? [00:01:39] Jo: The future in Brisbane is actually very bleak. It's a very wet day, which is unusual for Brisbane, but we need the rain so.  [00:01:46] Jason: Got it. Well, we're going to be chatting a little bit about about automation, about automating your team and processes a bit, but why don't you give people a little bit of background on yourself? [00:02:01] And how you kind of got into this.  [00:02:04] Jo: Yeah. Okay. Well, I've been around the industry in property management, I chose property management for 30 years, which seems like a long time when I say it, but I've been through the process of when they first introduced property management programs through to where we are today in technology. [00:02:22] And I've worked as a property manager right through to being the kind of like the creator of property management for one of the big international franchise groups until I was ready to launch my own business 15 years ago as a property management business coach and consultant and yeah, just feel blessed to be doing what I do every day because it's a great industry to be involved in.  [00:02:49] Jason: Awesome. So where do we start? [00:02:52] What do you think?  [00:02:53] Jo: Oh, well it's interesting when I say I started 30 years ago, I feel like we're still back in, you know, what we were doing 30 years ago, in some respects we're struggling as an industry to change our mindset and have a fear of moving forward. So it's quite interesting. [00:03:14] Jason: So. You've been back and forth between the United States and Australia involved in property management conferences, events. I've actually just for kicks been reading on my morning walks, the LPMA manuals or doc like books or whatever because I'm like, what do they got going on over there? And it seems like there are some notable differences. [00:03:35] It seems it's really interesting. I'm like, Oh, that's really weird. Why did they do stuff that way over there? So, but what have you noticed between the two countries, like what's kind of different in property management.  [00:03:46] Jo: It's an interesting question, because a lot of people think there is a big difference, but there's really not a lot of difference. [00:03:55] And I say that because I worked in the USA as vice president of a very large company over there in company management.  [00:04:03] Jason: Yeah. [00:04:04] Jo: And I really believe that in a lot of respects, the USA is way ahead of where we are here in Australia. But I think that probably the subtle difference is team structures. [00:04:18] We seem to focus more on property managers doing everything over here. And when I say here, I'm in Australia at the moment. Whereas in the U. S. they like to have like the breakaway roles, I call them. You know, someone focused on maintenance, someone focused on leasing. And yeah, a little bit more task orientated in the U. S.  [00:04:41] Jason: Got it. Okay. What I've noticed in my perception is that property management over there is almost always connected to a brokerage. That's the perception. Is that accurate? Or is it often that there are property management businesses that do not do real estate?  [00:05:00] Jo: Yes. I would say going back two decades, that was probably the case here. [00:05:05] But we are seeing a lot more entrepreneurial type business owners who start up as property management companies and as they grow, then what they're doing, they're losing management's to people selling. So as they grow, they're now adding in you know, like a sales service, which obviously makes sense. So yeah it has changed in the way they're doing it, but certainly when I started property management did belong to an brokerage. But you know, the, when I first started, I worked for a property management only company, which was very unusual back then.  [00:05:45] Jason: Yeah. I was particularly surprised by the growth strategies that I was reading the book. To me, it felt like they were a bit, I don't know, old school and I was like, man, why, but maybe there's just a lot more opportunity in the U S. One of the things that we have a big opportunity here is there's a lot of rental properties that are just not professionally managed. [00:06:07] Whereas it sounds like there's quite a high percentage are professionally managed in Australia.  [00:06:12] Jo: Yeah, I would say, you know, in Australia, we don't see the people who own big property portfolios, like personal property portfolios who become their own managers. So, you know, in the USA you see a lot of people who might own, you know, ten or more doors and they end up starting their own property management company, their own LLCs. [00:06:35] We don't see that In Australia you know, there's not a lot of people in Australia compared to the U. S. that have vast property, you know, holdings. We see more of the mom and dad or the mom and pop, as you would say over there, type investors in Australia that, you know, own one, maybe two properties. [00:06:57] So of course, most of those are managed through you know, a professional property management company.  [00:07:03] Jason: Got it. Yeah. Well, cool. Let's talk a little bit about the topic at hand. So we're going to talk about automated workflows in property management. And I did a webinar in the past talking about three levels of process documentation or of a process system in a property management business. [00:07:21] And my level one was just documentation. It was like google docs or something like that. Level two was checklist It was like Process St. or LeadSimple or some of these kind of tools and then level three was something like DoorGrow flow or Flussos which is It's basically the same thing. It's just Flussos, which is visual workflow. And we use that system and we've upgraded from checklist, which I've had a huge level, right? [00:07:54] First level is kind of like a Google, intranet back in the day when sites and then basically Google docs pretty much. And then and then we had some processes like in Basecamp and eventually we upgraded to Process St. And had that, and that was nice. I liked the software, but I had to do everything. [00:08:14] Like I had to always create the processes. Nobody else understood how the process were created, especially if they were complicated and now using visual workflow and using Flussos, it's been very intuitive. I don't have to create the processes. My team members all can figure it out and it's really like I jokingly say it's like Visio or flowchart software and something like Process St., like had a baby. [00:08:41] And so it really incorporates the best pieces of checklist and of documentation, but with visual workflow and it starts as a visual workflow, which is how everybody generally wants to create processes from the beginning. It's how we think process wise is like we create the boxes with the lines connecting things. [00:09:00] And so I found it to be very intuitive. So what have you noticed in companies in the U. S. and in Australia with their current process system and challenges that they're experiencing and then I'm curious about the contrast when they're switching to something like visual workflow.  [00:09:18] Jo: Yes. Yeah. And you know, there's a massive difference, but I think as a whole, the industry is still a little bit stuck in the old kind of like manual system. Whereas with automated workflow like DoorGrow Flow or Flussos, which, you know, is one in the same thing and it is the best system for property management, you create the logic in everything that we do. You know, when we use something manual, it's not logical. [00:09:46] It becomes part of what a person feels like doing at that time, or, you know, they might be focused on a task because someone is screaming the loudest to get something done. So, as a result, We're not working or focused working on the items within a task that we need to be working on at any given time. [00:10:08] So, you know, like the other thing with automated workflows is we see 24, 7, 365, all the tasks that we need to focus on exactly when we need to focus on. Whereas when you've got those paper checklists or even online checklists, we can move things around. You know, we can say, I don't feel like working on this at the moment. I'm going to go to this part of the flow. I'm going to look at that and your flow becomes illogical. Yes. So it's you know, it's interesting, the mindset that we're dealing with at the moment in the industry, because people like to do what they want to do. And they kind of like wanting to step past other steps because they don't like doing certain steps. [00:10:52] And a lot of the other workflow programs, you know, they allow people to bypass certain steps. And if you're doing that, it's not a proper workflow program. So, I think the industry is just struggling with understanding when they do a task, there is a lot of elements, a lot of actions and steps within every task. [00:11:15] And now we're seeing it. In front of us and people think, "I don't want to do that" or "I never do that," hence why we've had problems in the past  [00:11:24] Jason: Yeah, so steps get skipped, you know a lot of times in checklist systems or just project management type of systems where it's check boxes processes like the other challenges with those systems, it's always very linear it's like step one step two step three, but a lot of processes are more like: Step one, make a decision and based on the decision, go different ways and then maybe even split. So concurrently, one team is working on this and another person's working on this at the same time for efficiency is how we work in real life. [00:11:58] But in the linear checklist, we're waiting until somebody does the first steps and then it gets moves on to the next person. Or you have two people trying to attack the same checklist at the same time. So it just gets really messy. Using checklist and we would run into those issues, so then I had to create controls in my system so that my team would not skip steps. [00:12:18] So then they had to do things. And so then you have to create logic and then you have to make things show or hide based on whether it clicked. And like, there's all these, and so I had to get really nerdy to make things work really well in a checklist system. And it's still, once it got that complicated, if anything broke or was unclear, or somebody needed to alter the process. [00:12:39] I was the only person that could do it. I was the only person that understood what the process was supposed to be doing, because I built it. And if the process is old enough, I might even forget why I was doing things a certain way. So then I have to go back and kind of figure out, what was I trying to create? [00:12:57] Unless I actually created a visual map, or, you know, Visual flow chart in like Lucidchart or Visio or something and did that. And so I've loved being in Flussos. I love being able to even just create visual flows, and even if I'm not going to use them as a process, just creating the map. And i've mapped out my different growth engines for my business so I can pull it up and say, "this is how we get a customer. Here's what we do. Here's the steps. Here's one of our engines Here's another growth engine how we get customers" and so i've used it for other things as well because creating visual flows and everybody being able to see it and understand it creates a lot of clarity. And Sarah, my wife, she honestly believes technology is out to get her. [00:13:44] I don't know if there's anybody else listening to this podcast that like. She thinks technology is like trying to cause problems for her. It's confirmation bias, I'm sure. She's like, "see, look at this! The wifi is not working on my computer or this is not happening. And it's like being mean to me." [00:13:57] But she loves working inside of Flussos, like she loves being able to just drag and drop, move stuff around. She's our operator. She messes with all the processes, even though she's not generally fond of technology. That says a lot because the most difficult factor I've noticed when trying to implement or roll out new tools and things in our business or in any business with clients is adoption. Like it's really difficult to get people to adopt new tech unless it's really easy to use and really intuitive. And so that's one of the things i've really noticed is it's taken the burden off my shoulders. I create no processes. I don't do it! And I just tell my team members. They're like, "Hey, we noticed this. We need to change something". And I'm like, "cool, update the process." And they just do it. I don't have to be involved anymore, which is taking a big load off of my shoulders where I used to kind of think maybe I'm the smartest guy in the room and I'm the only guy that can do process, which is not the case. [00:14:54] I'm just nerdier than most of the people on my team, but having a tool where everybody else can create it makes it a lot easier and it's taken a big, big weight off my shoulders and it gives me that safety and certainty or security that I know because we have all of our processes in there, that if I lose somebody, we can put somebody in place right away, change the role of that person and they can start to use that process and just go through it and do it. And so it creates a lot of safety because we've had things like we've had team members like go on maternity leave. We have team members come back from maternity leave and then quit right away, you know and stuff like this and so it's nice to be able to have anybody on the team like be able to step in and just follow the flow and go through that and then while going through the flow they can see where they are In the process. [00:15:44] Jo: Yeah exactly. And, you know, like team members don't just leave, they could be away for the day. And if they're away for the day in property management, we've got timelines on everything and you create those timelines within Flussos or DoorGrow Flow. You put the timeline on when that particular action or step should be completed. [00:16:05] So, so what it means is it gives the business owner the opportunity to reassign that particular act or step to someone else, always completing the task within the given timeline and delivering on the promise that you made to your clients. There's no excuses of, "I'm sorry, Jo wasn't in this afternoon, so we didn't get it done." [00:16:28] You know? The company has a responsibility and an obligation to the clients to deliver on task as and when due, not on a person, on the company. So, yeah, you know, like when we look at checklists, I like to think of them as, you know, the old school signs and guardrails on the road, whereas our automation is like the magnificent satellite navigation that we have now. [00:16:54] It just guides you. It takes you there in the most you know, fastest, efficient way that you can get there. It gives you the opportunity as your business grows and you restructure roles that you can split those tasks and assign it to the relevant person. So there's no impact on growth as you scale up and grow the business. [00:17:17] It's just, it's the most logical thing for property management because what we do in property management is built on tasks. It's just task after task. So, you know, to me, it's the industry that, you know, really should have automated workflows. That's for sure.  [00:17:36] Jason: And by automation, there's a lot of buzzwords around this right now. [00:17:39] A lot of people think automation means that a robot's doing all the work. And so, but there's I think what we're talking about here is automating or making it so that your team members can follow the processes. And so the machine of the business becomes automated so that the team are more automated instead of doing it manually as you were talking about before. There's this myth kind of in the industry. There's maybe two myths. One I call the process myth. I've noticed this that a lot of businesses that are maybe You know 200 door +, they a lot of times fall prey to this myth that it doesn't matter what their team looks like, they can just go get the cheapest, most mediocre team members as long as they're dumb enough to follow a process, and I feel like that's not accurate like and so there's this process myth. [00:18:31] They think "I just need better processes," and a lot of times when i've dug into their businesses, I've also noticed though that companies that have amazing people and have really good teams, even if they have a lack of processes, there are processes in their heads and they care enough to make sure it's working And things work and the business works well, but i've yet to see businesses Is that are able to grow quickly, have a lot of success that overly micromanage and create endless amounts of processes and try to hire low dollar wage people to just do everything. [00:19:06] And the challenge there is that they still have to be the thinker and decision maker in a lot of instances. And so how do you look at processes versus humans making decisions? And so where's the decision making come in where you need somebody to think versus just follow a to do list and do tasks and be told what to do? [00:19:30] Jo: Yeah, well, to be able to make decisions, you have to have process because process is built on policy. So policy creates the protocol where you can make decisions. And there are things that come from left field every day in property management. And if you don't have a protocol that says "if this, then that," then people make decisions based on their own knowledge or. Perhaps fear of the situation that they're involved in and so potentially wrong decisions are made, delays are created, and so risk and mitigation is a result of that and liability. So if you don't have your business founded on a very strong policy, then you're going to struggle when things go wrong. [00:20:16] You'll struggle with growth because you start to become very reactive to everything that's going on. And when you've got policy, it provides that platform for being proactive in everything you do. There is, you know, deliberation and determination in every element of your business. And it removes that element of desperation that we see so many companies built upon. [00:20:42] You know, they feel losing a key member of staff. And I think if ever you've got that fear, then your business is not strong. You should never fear losing staff because the only constant in a business is the business owner. Everyone else will come and go. So if you fear losing any particular staff member, it means that you're not in control of your business. [00:21:05] Jason: It's job security for them, but it creates risk for you. Exactly. Exactly. Could you explain, you've spoken on this at one of our events and I thought it was really interesting, the difference between landlord tenant law and policy procedures process, like that sort of idea because I think a lot of property managers are like, "well, there's the law," but that's not always clear, right?  [00:21:30] Jo: The law is created, to me, by lawyers and therefore it's not black and white. It's gray So we have to interpret what the law says and there is some very strong guidelines in law as in, you know timelines for you know, issuing a breach or you know, notice to quit or anything like that. [00:21:51] So there is very strong timelines, but there's other things that we have to interpret legislation into our policy. And then when we've got policy, we can then create process and protocol should something happen. So an example of that is, you know, if we issue a pay or quit, and the owner is saying no, you know, like, "I don't want you to give that notice to my tenant. I want to give them a little bit of time to, you know, pay the rent." And then we're outside the guidelines of law. Then, you know, what have we got written into our policy should an owner say, "don't give my tenants you know, notice to pay or quit," or should an owner be saying, "no, I'm not going to do that maintenance on my property" when the tenancy agreement states that maintenance has to be done as does the management agreement. [00:22:44] So, you know, it's understanding all those things that do happen in property management or, you know, one that happens all the time is when managers do so much work on securing an applicant that should be approved for a property. A lot of work goes into that, showing the property, advertising the property, processing the application. And then we've got someone who is, you know, the star applicant and we can't get a hold of the owner. And what happens is property managers delay the process out of fear of making a decision because they can't get a hold of the owner, and then they lose that applicant. Now, you know, that's cost the company a lot of money and the owner has got extended periods of vacancy, whereas we should have a protocol in place that in the event that we can't contact the owner, we've had the discussion, you know, when the property is, knowing that it's going vacant to say, "if we can't contact you when we've got a an applicant that suits the criteria within that 24 hours, we will make a decision on your behalf because we know what you're looking for." But fear prevents people from making decisions. [00:24:02] And we shouldn't be like that. And the only reason why we're like that is because we don't have a strong policy. So, you know, don't build your business on legislation. You have to interpret that legislation into your policy and what you do to manage. That, you know, legislation.  [00:24:24] Jason: So it seems like there's kind of a process here, right? [00:24:27] So first people know and understand the legislation. They need to be clear on this and they need to be up and current on this. And then based on this legislation, they need to create rules internally for how we are going to go about doing business, how we're going to do things and we have these different policies in the business of how we're going to interpret the law or the legislation. Once we have these policies then we can start to create process around this so that we can follow our policies and achieve the good or desired outcomes that we're aiming for. Does this sound accurate?  [00:25:02] Jo: Absolutely spot on. Yes. Okay, exactly. Yes, right. [00:25:06] Jason: So what are some things that you notice, because you help a lot of business owners get their processes dialed in get some of these visual workflows mapped out, what's lacking a lot of times in their thinking about how to build a really good process? One of the things that really stood out to me in one of the previous calls as an example was setting expectations. Just setting expectations reduces a lot of extra unnecessary work, like, "Hey, tenant, we will let you know in a day that about this," instead of them following up multiple times asking you and then multiple phone calls and emails and stuff like this. And so just communicating clearly expectations of when you're going to communicate again seems like a really simple addition to a lot of processes that reduces a lot of extra unnecessary work and interruptions.  [00:25:55] Jo: Yeah. No, there again, you've got a business that will be proactive and not have that, you know, like, "Oh my goodness, what do we do now? This happened, the tenant won't talk to us," or "the tenants changed the locks at the property," or, you know, "we can't get a hold of the owner to get this decision." [00:26:12] So everything becomes reactive and the focus and the energy goes into whatever that situation is. And meanwhile, we've got other things that are cropping up in the business that are also going to just ignite. And then they'll take our attention. So, you know, we've got this constant hopping from one drama to another because we don't have the proper policy in place. [00:26:35] And when we say that, you know, like an automated workflow is logical. Well, logic is built on reality. You know, you can't have something that's logical if it's not created out of reality in the first place. And the reality becomes the policy that you create for your company. So I would say a lot of companies actually lack that foundation of policy. [00:27:00] It's all very much hearsay. When you talk to the teams, and I work with a lot of teams, and what I like to do is talk to each team member one on one and, you know, ask them, in the event of this, what do you do? How do you do this? And very rarely do I ever get the same response from, you know, the team, they're all based on their own experience, their own need to be valued. And the way people are valued is very personal. Whereas if you create your policy, then we create how people value what you do as well. So it's not all, you know, like, "I like this to make me feel good." You know, we do get the thank yous from the clients because we deliver on the promises we make because out of policy becomes the promise that we can make, and we know that we can deliver on it. And hence that's the expectation.  [00:28:00] Jason: So I've noticed one of the things I've noticed in some businesses, it sounds like there's kind of this issue of like, you ever played the telephone game? Where like you say something to somebody and they say it and then by the end they reveal what they think the person at the end that the beginning said and it's like totally off, right? And so it gets ridiculous because they're just passing it along and this hearsay as you mentioned, this is often how sort of the policies in a business kind of get passed around or passed on like somebody trains somebody else, somebody brings them in, they're asking questions. [00:28:33] "Hey, susie. What are we do in this?"  [00:28:35] "Oh, I just kind of do this," and so then we create this whole nebulous, cloudy, fuzzy, weird thing where everybody's kind of making decisions. And the reason why is "Susie told me, like when I first got hired because she was impatient and I was annoying her that to do it this way, and I've been doing it that way ever since, and that's what I've been telling everybody else that I've been talking to is how we do it." because it's not defined. So. That's interesting. So a lot of businesses they might have processes. I mean, almost every property management business probably has some process defined, if not, you are probably very new, but a lot of them are lacking policy being documented. [00:29:13] Jo: Yeah. Yeah. You know, a lot of them when they create the process, it's based upon, you know, what the team feel is right to, and you quite often hear property managers saying, "I never do that," or you know, "I do it this way and I've always done it that way, and I'll continue to do it that way because I feel comfortable." [00:29:31] Jason: "Manuel says this, but that seems mean or uncomfortable for me. So I've found a better way of doing it."  [00:29:39] Jo: Exactly. And "all my clients would never like it if I did that." Well, you know, when you hear that conversation, it's like, you've got a problem in your business because your business is not grounded in its policy. [00:29:52] So it's all made up as they go along. That's where we start to have that desperation. We don't have a finger on the pulse of that business. We don't know what's going on because your team is doing things the way they want to do it. And they're telling you what you want to hear. So you're hearing, "Oh, everything's great." [00:30:12] And then all of a sudden that team member is, you know, really struggling and with not coping and they leave, and we find an enormous amount of unfinished tasks of dissatisfied clients of liability sitting there.  [00:30:29] Jason: From my experience, every team member that I had that left that I thought I would just probably die if I lost them. [00:30:37] These are always the team members that you probably need to leave, I've realized. Because when they do, you think you can't lose them. It's because you don't know what they're doing. You don't have clarity on their processes. They're not documented, which creates job security for them, but it creates a lack of transparency and clarity for you. [00:30:55] And often they're doing things that are stupid or the wrong way or that don't make sense that you would change if you were aware of it. And so when I have a team member leave that I was unclear about what they were doing. We started digging into it. There's a lot of dissatisfaction, you know a lot of clients were frustrated a lot of situations where I didn't know it was being done that way, and so that's it becomes a, you know, kind of a blessing in disguise a really good opportunity to now define things and improve things. [00:31:24] So It sounds like maybe we've got the legal that impacts the policy, but it sounds like maybe also the business because different businesses have different set of values, right? So, for example, let's say one business, their maintenance value is to do things high quality as possible. Real high quality so that there's no repeat work. [00:31:48] And then another is like "our owners are cheap and we want to do things as cheap as possible." Duct tape is appropriate in plumbing. Something like this. And so there's a difference in value and maybe neither one is right or wrong. Right. There may be more repeat work, but it's cheaper and that's what the owners want or what and the values of the business owner and what they dictate. These are the values of the company. And so it sounds like maybe also going into the processes and maybe even into the policy is also there needs to be mixed in the principles or the values of the company, which should be defined.  [00:32:21] Jo: Oh, definitely. Yeah, definitely. It's about the principles and the personality of that company. [00:32:27] So what's the personality of your brand? How do you want people to see your brand when they talk about? So I always say, if you don't write your own story, people will make up your story about your brand. So you've got to write your story and tell your story about what your brand is all about. You know, is your brand, you know, filled with care and heart, or are they just, you know, a brand that's churn and burn? Just get them in. And, you know, we don't build on relationships. We get them in and, you know, do what we need to do. And it's a very interesting, a lot of that comes from one, the vision, the original vision of when that person created their business, and two, the marketplace that they're working in because you can't, you know, be a suave, sophisticated brand if you're in a marketplace where you're going through an area of the area is going through rejuvenation because what we find in those areas is a lot of the old homes that the, you know, the owners of those homes are developers. [00:33:30] And they don't want to spend money on those properties because they're just kind of like waiting until they've got the approval to knock the property down and rebuild, you know, high rise or something like that. So, you know, you've got to understand your market area and make sure that your brand aligns with your market and your message aligns with your brand. [00:33:51] And then to do that, you've got to make sure that what backs you up is your process because your process is in how you deliver on whatever that image is, that story is, that you created on your brand. Because this is where we start to see as the business grows, everyone has their own spin on your story and they it becomes their story not the brand story. So yeah, the chapters all start changing  [00:34:22] Jason: I've seen this in my own business. [00:34:24] I've seen this in our clients business and we refer to kind of that a lot of times as culture because what we've noticed is If culture is off in a business, then it seems like everything is worse. Everything gets worse. And it's, it means the business isn't really built effectively around the business owner. [00:34:41] So usually the business owner is miserable in their own business because they haven't created cultural clarity. They don't have their core values mapped out or they've got too many so they value everything and nothing all at the same time, kind of. And they don't have clarity on why they do what they do or why they're in the business. [00:35:01] And so getting clarity on the motive also when we create our processes one of my rules for creating processes for our team is It needs to state at the beginning of the process what the outcome is supposed to be, so there's clarity on exactly the best desired outcome and then why we're doing it like why is that important? So that they understand the reason because sometimes you may not achieve at the full outcome, but if as long as you're in alignment with our values or you understand why we're doing things a certain way, then you're less likely to screw it up or try to change it or be cute or be clever, right? [00:35:38] And so sometimes it you know, I really believe that transformational leadership is way more effective than transactional leadership and transactional is like "here's a task. Just do what I tell you to do. Be a robot, all of the orders" and you know, "don't think," and when we get into transformational leadership, it's more, "here's the outcome that we want. I don't care how you get there, well do it according to these values at least, but whatever steps you need to do to make sure this happens, this is the end desired goal. Here's a possible way of doing it, but get this outcome, right?" If the outcome is: we want to provide great customer service, that's going to look different in a variety of different situations. [00:36:20] But if you're like, "well, the policy is that we never give a refund for this, and we only, you know, blah, blah, blah, and tell you to go pound sand," then maybe it's not going to achieve great customer service. And so, you know, I had a support team for a while that they were getting stuff done. But their communication skills in the support tickets was like really terrible. [00:36:41] They were like, "this is done." And they like, that was their reply. And I was like wait a second. So like, we changed our why at the time, because it was to build websites or whatever back in the day. And I was like, "our why statement is to build incredibly effective relationships and websites." [00:37:00] And so the emphasis became on the relationships. And so then I was focusing on the team. So they started to, "Oh, I need to communicate in a different way." And they followed the same process to achieve closing a ticket out. But what was different is how they communicated it and whether they showed care and whether they showed, you know, had effective communication or kind communication, which is very different than just, I did this, it's done. [00:37:25] Jo: Definitely. And I agree with you. I think every task that we do and everything we do is a task in property management has to have its own objective and outcome. And then we also need to understand the clients that we serve, we need to understand their why and we become their how to their why because, you know, like they only engage us because they've got a certain goal that they want to achieve. [00:37:54] They don't know how to do that. So they call on us because we become their how and the how is then our objective and outcome for everything that we do. And it's consistent because then what we do is we break down that, you know, personality, who wants to be the hero in everything or the one who's the villain or the one who's, you know, got a split personality and they're a hero to some clients and a villain to others. [00:38:22] So, you know, that's where we start to have the schizophrenia within a brand. It's not the one personality. So, you know, like we do when we create a team is about different skills, different personality, but it all joins to actually deliver to the clients the way that we see our brand, the way that we've created our brand through the policy, the platform of policy. [00:38:47] And that's the reality of our brand, to then create the process and the protocol. And you know, you've got a good, solid brand. And I think the best example of this in the world is Disney. You know, Walt Disney he Died decades ago, but when you go into Disneyland, you feel him there. You look through the eyes of Walt Disney when you walk into Disneyland, when you watch a Disney movie, and that's what we need to do when we're creating our business. [00:39:20] We need to show what our vision is so all of our team can almost look through our eyes to see what it's going to be like. And you know, every leader, they say every leader is present even when they're not present. So you know, you need to have that. And the only way to have it in property management is through your automated workflows that are built upon, you know, the logic that you created through your process. [00:39:51] So, it's very interesting and people keep trying to shortcut it, or they think that, you know, they've hired the, you know, the next best thing since sliced bread and then they're disillusioned. They think, well, what happened to that person? And there's all the blame and justification. It's like business should not run on blame and justification. That's ignorance.  [00:40:14] Jason: That's terrible fuel for a business. Yeah, it is. So, well, I think Jo, this has been, I think very helpful. You do a lot of different things. Right. And you help people with process, you've got great systems, probably can help people with procedures, et cetera. So, how can people get in touch with you if they're needing some help with something? [00:40:39] Jo: Yes, definitely. And I would encourage, you know, everyone in the industry to invest in getting your policy and process done correctly, because once you've done it, then changing it as your business scales and grows is simple. It's just adjustments and alignments. along the way. So, you know, invest in it now. [00:41:01] And I'm more than happy, you know, we could even do group exercises, Jason. But probably the best way to contact me is I'm on social media you know, through the messenger and chats on social media or email. So, the email, it's a long one because my. My company is called E Revolution, which is Oliveri backwards. [00:41:26] So, yeah, so it's just Jo, which is simple Jo@ireviloution.Com. I R E V I L O U T I O N. Dot com. So it's super simple.  [00:41:41] Jason: All right, we'll throw that in the show notes, make sure people got it. All right Well, Jo, thanks for coming on the show. Appreciate you being here. And so how can people learn more that are interested about Flussos or this visual workflow tool. [00:41:58] Jo: Yeah, the easiest way there is jump on our website. [00:42:01] Sorry Flussos. com FLUSS OS dot com and Flussos is Italian for flow. So jump on there, book a demo and you'll most likely get my husband Stacey who will do the demo with you and you know, like go through the process of don't push back immediately. Yeah. Anyone who starts working on automated workflows, it's about adapting to a new mindset in the way that you do the do every day in property management. So, you know, be patient with yourself, be very deliberate and focused on going through a mindset. And I liken this to When we introduced, you know, property management platforms 30 years ago in the industry, and I was new then, so I adopted immediately, but I see all the people that have been in the industry failed to adapt, and they didn't hang around for long. [00:42:58] So we're going through that change that we did, but go in there, get help, don't do it alone. You know, it is difficult to create flows because you like engineering and architecture. So, is that a word? So yeah, go on to Flussos. com, book a demo let them know that you're, you know, with DoorGrow as well. Just say hi I'm with DoorGrow because we've got some special things for all the family at DoorGrow. So yeah. Yeah, you know, like, just do it. [00:43:27] Don't delay. Don't let fear get in the way. Don't let fear of your team not wanting it get in the way. You know, if you've got fear of your team pushing back,  [00:43:36] that's a problem. So yeah.  [00:43:38] Jason: Not sure what it sounds, but I can tell you, like, having gone through switching process software multiple times. [00:43:45] This one, we love. Like, we love being able to run processes on it. And once you figure it out, I really think it's super intuitive. At the basic level, it's drag and drop. It's really easy to use. And, yeah, there's a lot of complexity that can be added under the hood to really make things really well dialed in, but you'll get there.  [00:44:04] Stacey will help you. All right.  [00:44:06] Jo: He will.  [00:44:07] Jason: All right. Cool. Well, it's great to have you here on the show. Jo, thanks for being here on the DoorGrow show.  [00:44:13] Jo: My pleasure. Such a joy. Thanks, Jason. All right. Bye.  [00:44:17] Jason: Okay. So if you are a property management entrepreneur and you are struggling, you don't even know what the problem is, you're trying to grow your business, you're not even sure why, what is the problem? Maybe you think, "well, I just need more leads or I just need better processes or whatever it is that you believe." Get on a call with our team and we'll help you figure it out. And maybe you're not clear on what the problem is. [00:44:40] We'll help you figure it out. And maybe you're not even clear on what the solution is or where you're at currently and what your current situation is. You're like, "I know there's something off or it could be better, but I'm not even clear." We'll help you get some clarity on that and figure it out. And we're not going to try and sell you anything unless you need something. [00:44:57] And if you need something, then we're just going to try and figure out if you want it, you know, if we have something that could help you we're not we're not pushy salespeople. But we do love helping property managers. So check us out. You can go to doorgrow. com. A lot of people are like, what does DoorGrow do? [00:45:12] We grow and scale companies dramatically and quickly. And so if you would like to grow your business, you're tired of wasting time, trying to figure out what works, wasting time doing advertising, falling prey to a bunch of different marketers. And you want to figure out what is actually working to grow businesses? [00:45:29] We're helping people grow their businesses without spending money even on advertising. You're able to grow even faster by eliminating that stuff. And so we may be able to cut your ad budgets and increase the output and the ability to grow and add doors in your business. And so we do a lot of other stuff to consult property managers and helping them get things dialed in, reach out to us. [00:45:51] We would love to help you figure out how to grow your business. So you check us out at doorgrow. com. And if you are a frequent podcast follower or listener, we would appreciate it if you like subscribe and leave us some sort of review on whatever channels you're listening on. It helps us help more people and we appreciate it. [00:46:11] And that's it for today. Until next time, to our mutual growth. Bye everybody. [00:46:15] you just listened to the #DoorGrowShow. We are building a community of the savviest property management entrepreneurs on the planet in the DoorGrowClub. Join your fellow DoorGrow Hackers at doorgrowclub.com. Listen, everyone is doing the same stuff. SEO, PPC, pay-per-lead content, social direct mail, and they still struggle to grow!  [00:46:42] At DoorGrow, we solve your biggest challenge: getting deals and growing your business. Find out more at doorgrow.com. Find any show notes or links from today's episode on our blog doorgrow.com, and to get notified of future events and news subscribe to our newsletter at doorgrow.com/subscribe. Until next time, take what you learn and start DoorGrow Hacking your business and your life.

What would you do if you sold your property management company? Mark Kreditor sold his successful property management company a decade ago and has no regrets. Mark shares what he did to build a valuable and sellable business, how he re-invested the profits and how he stays engaged today. From the challenges of the industry to the joy of music and philanthropy, Mark's story is full of wisdom and inspiration. Don't miss this candid conversation about creating a fulfilling life beyond property management.   Connect with Mark Kreditor - markkreditor@gmail.com.   Manage more doors with less stress with LeadSimple!   To find out more about Marc's coaching services click here.   Follow this link to spend 2 days with Marc and learn how to run a property management business   Join Marc's new property management facebook group This podcast is produced by Two Brothers Creative 2024.

Special guest Jordan Muela returns for the Season 4 premier of Peter Lohmann's Podcast. In this episode we discuss: (00:00:00) - Intro (00:01:37) - Exiting ProfitCoach (00:04:44) - Making Inbox a focus for LeadSimple (00:14:45) - Sponsor: RentScale⁠ (00:16:21 - How do you think about competition? (00:20:58) - What is your big goal for LeadSimple? (00:27:14) - Is there any advice you'd share with PMs on developing customer instincts? (00:36:34) - Sponsor: Citizen Home Solutions⁠ (00:38:39) - Being in a creative rut (00:41:30) - If you were starting a PM company from scratch, how would you approach it? (00:58:20) - What drives you every day? (01:07:54) - How can you manage emotions when dealing with attacks on your company? Learn more & connect with me here: Crane, the private community for property management business owners. My Free PM Newsletter RL Property Management Learn more about Jordan Muela & connect with him here: Jordan's Newsletter Jordan's Podcast ⁠LeadSimple⁠ ⁠ProfitCoach⁠ The content of this podcast is for informational purposes only and does not constitute professional advice. I may have consulting agreements with, or financial interests in, companies mentioned in this podcast. Additionally, some of the links included may be affiliate links, meaning I may earn a commission if you make a purchase through these links. Always perform your own due diligence before making any financial or business decisions.

Are you a property manager looking to streamline your utility processes and improve resident experiences? Look no further! In this episode you will get expert tips and best practices on managing national utility services, compliance issues, and resident convenience. Joining us are Wes Owens and Will Schantz from Citizen Home Solutions to provide valuable information that will not only improve your property management experience but also benefit your residents.   Streamline your utility management by visiting Citizen.   Manage more doors with less stress with LeadSimple!   To find out more about Marc's coaching services click here.   Follow this link to spend 2 days with Marc and learn how to run a property management business   Join Marc's new property management facebook group This podcast is produced by Two Brothers Creative 2024.

How does one go from a Division 1 football player to a pest-control kingpin? And what can you learn from their journey? In this episode,Tom Clements, co-founder and CEO of Pest Share, sits down with Marc to share his entrepreneurial journey. From Tom's childhood struggles to his successful entrepreneurial career, Tom shares valuable insights, personal anecdotes, and entrepreneurial wisdom.    Learn about the challenges property managers and real estate investors face in the world of pest control and how Pest Share is revolutionizing the industry with innovative solutions. Don't miss this lively conversation filled with humor, hard-earned lessons, and actionable tips for business growth!  Say goodbye to pests and hello to peace of mind with Pest Share!   See how Pest Share can solve your pest problems. Reach out to Tom -  tom@pestshare.com   Manage more doors with less stress with LeadSimple!   To find out more about Marc's coaching services click here.   Follow this link to spend 2 days with Marc and learn how to run a property management business   Join Marc's new property management facebook group This podcast is produced by Two Brothers Creative 2024.

Property Management companies are experiencing fraud in many different ways. Allison Disarro from Enterprise Bank is a banking expert and joins Marc on this episode to shed light on this crucial aspect of banking fraud and compliance often overlooked by property managers. They dive into the intricacies of trust accounting and share eye-opening experiences and stories regarding current fraud tactics targeting property management businesses.    They also emphasize the importance of correctly setting up bank accounts to safeguard against potential legal and financial issues. This episode is essential for both seasoned property managers and those just starting out, as it provides valuable knowledge on how to protect your business from unexpected financial threats.    From understanding compliance regulations such as KYC and audit rules to effectively handling trust accounts, this episode will equip you with the necessary tools to ensure your clients' protection and maintain financial security in an ever-changing industry!   To learn more about Enterprise Bank & Trust follow this link.   Reach out to Allison via email: Adisarro@enterprisebank.com   Manage more doors with less stress with LeadSimple!   To find out more about Marc's coaching services click here.   Follow this link to spend 2 days with Marc and learn how to run a property management business   Join Marc's new property management facebook group This podcast is produced by Two Brothers Creative 2024.

In this episode, renowned property management expert Tiffany Rosenbaum and seasoned host Bob Preston delve into property management failures and entrepreneurs' struggles. Drawing from their extensive experience, they underscore the importance of learning from failures and mistakes encountered in the journey of growing businesses. TakeawaysFailures are part of the entrepreneurial journey.Self-doubt is common among entrepreneurs.Effective processes are crucial for success.Micromanagement can hinder the growth. Anticipating customer needs can set a business apart.Continuous learning and embracing struggles are essential.Chapters02:00 Introduction and Background04:02 Importance of Discussing Property Management Failures04:50 Struggles and Self-Doubt in Entrepreneurship14:07 LeadSimple Midroll Commercial17:20 Common Failures in Property Management20:50 Implementing Procedures and Processes28:30 Embracing Struggles and Continuous LearningConnect Tiffany Rosenbaum:   https://www.linkedin.com/in/tiffany-rosenbaum-b8a75011b/Featured Sponsor: LeadSimpleLeadSimple consolidates leads, process, and communication management – plus coaching, content, and best practices – into one easy-to-use platform for property managers and real estate professionals. We've simplified the complexities ofproperty management so our clients can now work on their business instead of on their business to achieve even more than they thought possible. https://www.leadsimple.com/Our Industry Icon Sponsors supporting the show:SureVestor (https://surevestor.com/)Blanket (https://blankethomes.com/)VPM Solutions (https://www.vpmsolutions.com)RentScale (https://rentscale.com/)APM Help (https://www.apmhelp.com/)Upkeep Media (https://www.upkeepmedia.com/)Second Nature (https://www.secondnature.com/)zInspector (https://www.zinspector.com/)Showdigs (https://www.showdigs.com)LeadSimple (https://www.leadsimple.com/)Connect with Bob Prestonhttps://www.propertymanagementbrainstorm.com/This episode is always available for listening, sharing, or download at Property Management Brainstorm. Subscribe to Property Management Brainstorm on Apple Podcasts, Google Podcasts, Stitcher, Spotify, TuneIn, iHeart Radio and YouTube.

In this episode, host Bob Preston and guest Dylan McGrath discuss how to prepare a property management company for acquisition, what is involved in the process, and various valuation models. If you have ever wondered what it would be like to sell your business and what steps would be involved, this episode is a must-listen!Takeaways:Costs to engage a business brokerModels for valuing a property management businessStructuring of a property management business saleDue diligence and information exchangedChapters:00:00 Introduction and Dylan's background04:54 Getting started in selling a property management company?08:42 Fees paid to a business broker12:14 Due diligence process and information exchanged16:23 Valuation models for property management companies21:11 Structuring the purchase arrangement: asset sale vs. stock sale25:58 The current state of company valuations32:05 Steps involved in closing the sale46:49 Clawback provisions in an agreement49:20 Closing comments and how to connect with DylanConnect Dylan McGrath:   https://www.linkedin.com/in/dylanmcgrathEpisode 82 Featured Sponsor: RentScaleRentScale is the largest sales consulting and coaching company in the residential property management industry. Over 400 residential property management companies in North America have trusted RentScale to craft their custom sales playbook, install a repeatable selling system, and train their team to attract new property owners at profitable rates. (https://rentscale.com/) Our Industry Icon Sponsors supporting the show:SureVestor (https://surevestor.com/) Blanket (https://blankethomes.com/) VPM Solutions (https://www.vpmsolutions.com) RentScale (https://rentscale.com/) APM Help (https://www.apmhelp.com/) Upkeep Media (https://www.upkeepmedia.com/) Second Nature (https://www.secondnature.com/) zInspector (https://www.zinspector.com/) Showdigs (https://www.showdigs.com)LeadSimple (https://https://www.leadsimple.com/)Connect with Bob Prestonhttps://www.propertymanagementbrainstorm.com/This episode is always available for listening, sharing, or download at Property Management Brainstorm. Subscribe to Property Management Brainstorm on Apple Podcasts, Google Podcasts, Stitcher, Spotify, TuneIn, iHeart Radio and YouTube.

On this episode, host Bob Preston and guest Jeremy Pound discuss various aspects of business development and new client acquisition in the property management industry. The conversation also delves into the building blocks for creating a successful business development program and the characteristics of a good business development manager. Takeaways:Understanding the local market and competitionFinding the right business development managerMotivating business development managersCRM SoftwareSignificant opportunities for growthChapters:00:00 Introduction and Background05:20 Challenges in Acquiring New Doors10:20 Understanding the Local Market and Competition13:45 Building Blocks for Business Development18:00 Reluctance to Delegate Business Development30:00 Motivating and Compensating Business Development Managers37:20 Importance of Customer Relationship Management Software52:40 Closing ThoughtsConnect with Jeremy Pound:  https://rentscale.com/Episode 81 Featured Sponsor: zInspectorzInspector is the most powerful and affordable property inspection solution in the market. A great in-app camera experience, fully customizable templates, tenant-led inspections, 360-camera integration & virtual tours, and two-way PM software integrations make it the most collaborative field-to-office property inspection solution available. Embrace the future of property inspections with zInspector. (https://www.zinspector.com/)Our Industry Icon Sponsors supporting the show:SureVestor (https://surevestor.com/)Blanket (https://blankethomes.com/)VPM Solutions (https://www.vpmsolutions.com)RentScale (https://rentscale.com/)APM Help (https://www.apmhelp.com/)Upkeep Media (https://www.upkeepmedia.com/)Second Nature (https://www.secondnature.com/)zInspector (https://www.zinspector.com/)Showdigs (https://www.showdigs.com)Latchel (https://www.latchel.com)LeadSimple (https://https://www.leadsimple.com/)Connect with Bob Prestonhttps://www.propertymanagementbrainstorm.com/This episode is always available for listening, sharing, or download at Property Management Brainstorm. Subscribe to Property Management Brainstorm on Apple Podcasts, Google Podcasts, Stitcher, Spotify, TuneIn, iHeart Radio and YouTube.

Welcome, Closers! Today, I'm interviewing Jeff Pepperney CEO of Real Property Management.Jeff Pepperney is top notch. If you're striving to be an all around successful CEO, in property management or not, then this is one to listen to. Jeff is extremely knowledgeable about the industry and has his values in the right place. He is the embodiment of a solid leader and that shows in his success and the general respect people have for him in the property management world."Continue to work on your self education, because we always want to grow and grow and grow in a leadership capability and it's important to take care of your people." - Jeff Pepperney- Jeff on Facebook: https://www.linkedin.com/in/jeff-pepperney-cfe-863bb327/ -  Real Property Management: https://www.realpropertymgt.com/ Simplify sales, streamline operations, grow faster, and scale your business. Learn more about LeadSimple - click here: https://bit.ly/3BXS9da

Welcome, Closers! Today, I'm interviewing Trent Ratliff President of Management at All 3 Realty.Trent Ratliff is a colorful character who adds a lot of depth and joy to this industry. His number one value in people is showing that you care, and he leads by example.We need more leaders like him to create change for the better within the property management industry, and all have something to learn when it comes to Trents dedication and heart."What makes a good property manager is someone who doesn't take things personally, is willing to make concessions, thinks fast and doesn't get too high or too low." - Trent RatliffConnect with Trent on LinkedIn: https://www.linkedin.com/in/trent-ratliff-49945b16/ All 3 Realty: https://www.all3realty.com/ Simplify sales, streamline operations, grow faster, and scale your business. Learn more about LeadSimple - click herehttps://bit.ly/3BXS9da

Welcome, Closers! Today, I'm interviewing Blakely Hughes, Founder and CEO at Nest Finders Property Management.Blakely Hughes knows what it's like to start from scratch and climb your way to the top. He talks about his experiences with mentorship, finances and the constant ability for growth.We dive into passions and the implementation of automation, as well as always searching for the best in your employees. This one is full of lessons you won't want to miss."If I were to start over with anything, I would say to start with the numbers and make sure they're clean. If you know your finances then you know everything." - Blakely HughesBlakely's LinkedIn: https://www.linkedin.com/in/blakely-hughes-88667a40/ Nest Finders Website: https://www.nestfinders.com/ Simplify sales, streamline operations, grow faster, and scale your business. Learn more about LeadSimple - click here.https://bit.ly/3BXS9da

Welcome, Closers! Today, I'm interviewing Jennifer Ruelens, Broker/Owner at One Focus Property Management.Jen Ruelens is a power house all around, and at the end of the day she is going to get the job done and done well. She has an established insight into risk vs. reward in business and how that impacts your company vision. We also touch on topics such as affordable housing and the tenant and landlord relationship.The takeaways here are endless!"I've learned a lot and luckily I think I'm worth betting on." - Jennifer Ruelens- Jennifer's LinkedIn: https://www.linkedin.com/in/jenniferruelens/ - One Focus Websie: https://www.onefocuspm.com/ - Simplify sales, streamline operations, grow faster, and scale your business. Learn more about LeadSimple - click here:https://bit.ly/3BXS9da

In this episode we call “Maximizing Profitability in Property Management with Jordan Muela," NARPM® Radio host Pete Neubig interviews Jordan Muela, CEO of LeadSimple, a thought leader in the properyty-management industry. Jordan shares his journey from lead generation to workflow technology and offers insights on the future of the industry. Find out how the economy might impact your business and learn the best ways to increase profitability. This episode will leave you inspired and motivated to take your property management game to the next level!

Welcome, Closers! Today, I'm interviewing Nate Tew CEO & Co-Founder at Keyrenter Property Management.You won't find too many others out there with as much heart as Nate Tew. He stresses the need to discover your employees skills and lean in where they're the strongest, as well as the importance of creating your company values around your goals.Listen in as we cover all the ins and outs of growing in a leadership role and how having a vision for your future should be a company wide discussion in order to reach success. "When I think about myself and my ability to lead, it's really about working with the other people in the organization and leveraging their talents and skills." - Nate TewNate's LinkedIn: https://www.linkedin.com/in/nate-tew-a189a249/ Keyrenter: https://keyrenter.com/ Simplify sales, streamline operations, grow faster, and scale your business. Learn more about LeadSimple - click here:https://bit.ly/3BXS9da

Welcome, Closers! Today, I'm interviewing Brad Larson, Founder and Owner of Rentwerx.From owning a business to planning PMM Con Brad Larson does it all. We dive into leadership style and best practices for upping your business game. As well as taking a look into all of the ins and outs that go into planning an event on the scale of PMM Con. Brad touches on the importance of vendor relations and how finding the right fit for your business takes time, but will make all the difference when it comes to your success. You won't want to miss this one! "Where people learn the most is talking to the vendors." - Brad LarsonConnect with Brad on LinkedIn: https://www.linkedin.com/in/rentwerxbrad/ Check out Rentwerx: https://www.rentwerx.com/ Simplify sales, streamline operations, grow faster, and scale your business. Learn more about LeadSimple - click here:https://bit.ly/3BXS9da

Welcome, Closers! Today, I'm interviewing Stacey Salyer Director of Corporate Development at PURE Property Management.Stacey Salyer is a Boss. She knows what it means to work hard for what she wants and not let anything get in her way. She shares her viewpoints on remote workers and the importance of creating a strong and supported workforce. Her story is inspirational and shows us that what we see on the outside is only surface deep. So sit back, listen and learn from one of the best in the business. "I think it's really important that when you're creating a team, you look at the positions and fill it with the most talented people." - Stacey Salyer Stacey Salyer's LinkedIn: https://www.linkedin.com/in/stacey-salyer-39254012/ Check out PURE: https://www.purepm.co/ Simplify sales, streamline operations, grow faster, and scale your business. Learn more about LeadSimple - click here

Welcome, Closers! Today, I'm interviewing Sam Shwetz, Managing Broker at Mesa Properties Inc..Sam Shwetz is all about good leadership and it's refreshing. We discuss all the different aspects of being a good leader from caring for your employees on a deeper level to prioritizing decision making tasks.We also touch on the importance of giving space for mistakes and how that translates into giving space for Growth. Sam is paving the way for leaders in the industry with passion and determination."You have to give bandwidth for mistakes to happen, if you don't allow for any mistakes then that's a recipe for burnout." - Sam ShwetzConnect with Sam Shwetz on LinkedIn: https://www.linkedin.com/in/samuelshwetz/ Check out Mesa Properties: https://www.mesaproperties.net/ Simplify sales, streamline operations, grow faster, and scale your business. Learn more about LeadSimple - click here:https://bit.ly/3BXS9da

Welcome, Closers! Today, I'm interviewing Brian Phelt Broker/Owner at ForeFront Property Management.Brian Phelt is a class act through and through. He trusts the process of putting in hard work and waiting for the payoff. Listen in as we discuss the endless perks of being a part of the NARPM community and how the thing that can take you to the next level is opening yourself up to learning. Just another chance to get great advice and wisdom from a rock solid business owner."Getting to be around people in NARPM and learn from them how to run a business and know your numbers has mad the biggest difference for me." - Brian PheltBrian's LinkedIn: https://www.linkedin.com/in/brian-phelt-4134b1b/ Brian's company site: https://www.forefrontpropertymanagement.com/ Simplify sales, streamline operations, grow faster, and scale your business. Learn more about LeadSimple - click here: https://bit.ly/3BXS9da

Welcome, Closers! Today, I'm interviewing Chris Berkompas CTO and Co-founder of LeadSimple.Listen in to this very special episode to celebrate 10 years of LeadSimple. Chris and I have a candid conversation on how we got started and what got us to where we are today.In the last 10 years we have grown past anything we could imagine when we started. So settle in and take it from us who have been there, done that and have no plans of stopping!"When you're building a piece of software and considering multiple use cases at the same time forces you to dig deeper than you would if you tried to just focus on one problem." - Chris BerkompasChris Berkompas on Linkedin: https://www.linkedin.com/in/cberkompas/ LeadSimple Website: https://www.leadsimple.com/ Simplify sales, streamline operations, grow faster, and scale your business. Learn more about LeadSimple - click here

Welcome, Closers! Today, I'm interviewing Zac Maurais, Co-founder and President of Sunroom Rentals.Zac Maurais is full of entrepreneur gold. From creating a food delivery service and selling it to H-E-B to starting his own property management platform he has done it all and frankly makes it look easy. If you're looking to dive into the entrepreneur world then there's nobody better to learn from. So listen is as Zac talks about how he got his start and his growth over the years."To be a good manager is to figure out good frameworks that work for you and the organization." - Zac MauraisConnect with Zac Maurais on LinkedinCheck out Sunroom Rentals Simplify sales, streamline operations, grow faster, and scale your business. Learn more about LeadSimple - click here.

Welcome, Closers! Today, I'm interviewing Jenni Utz, CEO at UTZ Property Management.Jenni is a champion from start to finish. Her mentality when it comes to running a business is employee first, because by taking care of them they in turn take care of the client.Listen in as we cover the difference in residential vs. HOA property management and how to manage the family that is the NARPM community. Whether you're new to property management or a veteran everyone's got something to learn from this episode. "If you aren't willing to take one step back in order to eventually take ten steps forward then this isn't for you." - Jenni UtzJenni Utz on Linkedin: https://www.linkedin.com/in/jenniutz/ UTZ Property Management site: https://www.utzpm.com/ Simplify sales, streamline operations, grow faster, and scale your business. Learn more about LeadSimple - click here.

Welcome, Closers! Today, I'm interviewing Chuck Kelley, Founder and Broker Owner at Eclipse Property Management.If there's one word to describe Chuck Kelley it would be passionate. He's passionate about his business, his employees and his community. Listen in as he talks through his journey in discovering that passion and how it was a huge game changer when it came to his business. From discovering the power of remote workers to respecting the space everyone needs to succeed, There's nothing but gems in this one! "I think what determines how successful a remote team member can be is based on how much you include them." - Chuck KelleyChuck Kelley's FB: https://www.facebook.com/ckelley27 Eclipse Property Management website: https://renteclipse.com/ Simplify sales, streamline operations, grow faster, and scale your business. Learn more about LeadSimple - click here.

Welcome, Closers! Today, I'm interviewing Landon Cooley Co-founder and CEO at Pest Share.Vision is key in this one. No matter the company size without vision you'll be lost. Landon talks about how letting himself become less of a realist and more of a dreamer has allowed him to expand his vision for Pest Share.We also touch on what's truly important in running a business and that trust needs to be the platform for everything you build from. Trust in yourself and in your employees that works both ways is ultimately a key to success.  "Work less and lean in more to the people and things important to you and you will be more successful." - Landon CooleyConnect with Landon Cooley on LinkedIn Check out Pest Share Simplify sales, streamline operations, grow faster, and scale your business. Learn more about LeadSimple - click here.

Welcome, Closers! Today, I'm interviewing Matthew Kaddatz PropTech Leader at AppFolio.We dive in to all things automation in this one, as well as giving you an insight into the partnership between AppFolio and LeadSimple.Matthew talks about his start in AppFolio and how they've changed since then and plan to change in the future. He also touches on the new wave of people entering the workforce and how that will increase automation tenfold."We describe millennials as lazy, but I think they just don't like doing work that they know can be automated " - Matthew Kaddatz- Matthew's Linkedin: https://www.linkedin.com/in/matthewkaddatz/ - AppFolio: https://www.appfolioinc.com/ Simplify sales, streamline operations, grow faster, and scale your business. Learn more about LeadSimple - click here.

Welcome, Closers! Today, I'm interviewing Lisa Wise Chief Flockster at Nest DC.Lisa Wise is a champion of her community and her company. We talk about navigating through the pandemic and the sacrifices she made so her employees didn't have to.She dives into the unique level of trust they have a Nest and how giving your employees the freedom to be themselves always has positive impacts. The mentality at Nest is different than many other property management companies and it shows. If you're looking to change the norm then this is the one for you. "I trust my team to do their best work, and then I step back." - Lisa Wise Visit: https://meetlisawise.com/  Nest DC: https://www.nest-dc.com/  Simplify sales, streamline operations, grow faster, and scale your business. Learn more about LeadSimple - click here.

Welcome, Closers! Today, I'm interviewing Andrew (Andy) Propst, CDO & President of Multifamily Housing at HomeRiver Group.The only way to grow is to expand your comfort zone and the only way to do that is to step out of it. Andrew talks about the wins you get by stepping out of your comfort zone and how that's where the magic happens.Learn to make friends with your competitors, where you can help lift up your industry and how to move past your discomfort to reach your goals. This one's a winner."Clients really want good service and good data. And if we can do that then we can solve their problems." - Andrew Propst- Andrew's LinkedIn: https://www.linkedin.com/in/andrew-propst-38073411/ - HomeRiver Group: https://www.homeriver.com/property-management Simplify sales, streamline operations, grow faster, and scale your business. Learn more about LeadSimple - click here.

Welcome, Closers! Today, I'm interviewing Matthew Whitaker, founder and CEO of Evernest and Duke Dodson, CEO of The Dodson Companies, Board Member at Evernest and Atrium Management.Incase the merger between The Dodson Companies and Evernest hasn't been on your radar, then this is the one for you. Duke and Matthew give us an inside look into the nitty gritty of merging companies as well as flash back to the early days of each company. They touch on their struggles and what they needed to overcome in order to succeed personally and professionally. This one is full of golden nuggets and vulnerability, listen in and take a peek behind the curtain. "Things are happening at a rate way faster than we ever thought possible." - Matthew Whitaker + Duke Dodson- Duke on Facebook:  https://www.linkedin.com/in/duke-dodson-73b5986/ - Visit:https://www.evernest.co/ https://www.dodson-companies.com/ Simplify sales, streamline operations, grow faster, and scale your business. Learn more about LeadSimple - click here.

Welcome, Closers! Today, I'm interviewing Jayson Yoss, President at GoldenWest Management.Understanding the evolution of business is key and Jayson happens to be a pro at it!When operating a business you need to know that your goals now will grow and evolve and may be unrecognizable in a year and that's all part of progress. Sometimes that includes letting go of a goal that once seemed so important in order to focus on the bigger picture. Listen in as we dive into the rapidly changing game that is property management."You have to have some kind of organizational schedule to be able to understand the complexity that each department has or at least have someone that you trust to help run them or you're just going to run out of bandwidth yourself." - Jayson Yoss- Jayson's Linkedin: https://www.linkedin.com/in/jayson-yoss-6293217/ - GoldenWest Management.: https://www.goldenwestmanagement.com/ Simplify sales, streamline operations, grow faster, and scale your business. Learn more about LeadSimple - click here.

Welcome, Closers! Today, I'm interviewing Thomas Talbert, owner of Prime Properties Management.In this episode we dive into all the ins and outs of buying a property management business. Thomas walks us through his process of jumping in as a new owner of a pre existing business. Listen in as we explore the successes the setbacks and the emerging goals of a growing company, this is one you won't want to miss."Most of your time is going to be spent mowing lawns, fixing appliances, etc. you need to charge and charge right for maintenance." - Thomas Talbert Thomas on Linkedin: https://www.linkedin.com/in/thomas-talbert-0a24b1160/  Prime Properties Management: https://primepropertiesaustin.com/  Simplify sales, streamline operations, grow faster, and scale your business. Learn more about LeadSimple - click here.

Welcome, Closers! Today, I'm interviewing Rodney Fentress, Real Estate Broker at Keyrenter Property Management Hampton Roads.You only get value when you give value, and you can only give value if you push yourself to be better each day.Increasing your value comes from facing challenges in your personal and professional life. You have to learn to take those challenges head on and not let them control your trajectory.And Rodney is the King of learning to work with the trajectory of life instead of against it. "Add value where you can and be intentional about it." - Rodney Fentress- Rodney on LinkedIn: https://www.linkedin.com/in/rodney-fentress-mrp-b87a8b49/ - Keyrenter Property Management Hampton Roads: https://keyrenterhamptonroads.com/ Simplify sales, streamline operations, grow faster, and scale your business. Learn more about LeadSimple - click here.

Welcome, Closers! Today, I'm interviewing Mat Zalk President and Property Manager at Keyrenter Tulsa.One thing about the property management world that is so special, is the amount of shared knowledge and the relationships you build with other vendors and companies in the space. Even competing companies make friends. It's a world where everyone can relate on the sacrifices that needed to be made and all of the intricacies needed to survive.Mat Zalk talks about the importance of vendor relations and how by nurturing those relationships you're nurturing your own business. "Your vendor network is your life blood. Treat them well and they will do the same to you." - Mat Zalk  Mat on LinkedIn: https://www.linkedin.com/in/mat-zalk-b140b12a/  Keyrenter Tulsa: https://keyrentertulsa.com/  Simplify sales, streamline operations, grow faster, and scale your business. Learn more about LeadSimple - click here.

Welcome, Closers! Today, I'm interviewing Jared Kott Principal at Marblestone Property Group.Being an aggressive entrepreneur means you need to know how to manage your ambition. You need grit and determination, but you also need to recognize when things aren't working and be open to change.Jared elaborates on how to discover your goals and how not to limit your beliefs in order to achieve your goals. He also touches on as an owner it's also important to recognize your strengths and then hire for your weaknesses.Not many out there have more passion and perseverance than this guy!"One of our principals is 'Get shit done'." - Jared Kott- Jared on LinkedIn: https://www.linkedin.com/in/jared-kott-8b781493/ - Marblestone Property Group: https://www.mpghousing.com/ Simplify sales, streamline operations, grow faster, and scale your business. Learn more about LeadSimple - click here.

If you want to learn from the best then this is one to listen to. Michael has been through the gamut, seen the best and worst of property management and has managed to come out on top. The amount of knowledge he shares in this episode is priceless, so take out a pen and paper and be prepared to write down some gems. "Never stop learning." - Michael McCreary- Michael on Facebook: https://www.facebook.com/michaelmccrearycpm - McCreary Realty: https://www.mccrearyrealty.com/ Simplify sales, streamline operations, grow faster, and scale your business. Learn more about LeadSimple - click here.

Welcome, Closers! Today, I'm interviewing Brad Randall, Owner and Operator at Welch Randall Real Estate.Building relationships is what it's all about and they aren't all person to person relationships, im talking about your relationship with your own business.If you aren't happy in that relationship, is it worth it?Brad and I deep dive into creating an environment in your business that makes room for happiness on both the employer and employee side. From balancing growth and profit, and discovering the importance of developing your business in a way that feeds your lifestyle not the other way around."If you can't find happiness running your own business how would you ever be happy as an employee?" - Brad Randall- Brad's Facebook: https://www.linkedin.com/in/brad-randall-cpm-7208194/ - Welch Randall Real Estate: https://www.welchrandall.com/ Simplify sales, streamline operations, grow faster, and scale your business. Learn more about LeadSimple - click here.