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On Today's Episode Mark brings back returning guest Chris Voss to talk Empathy and his new book. Tune in for more Chris Voss CEO, Founder, Instructor, and Keynote Speaker Chris used his many years of experience in international crises and high-stakes negotiations to develop a unique program that applies globally proven techniques to the business world. Prior to 2008, Chris was the lead international kidnapping negotiator for the Federal Bureau of Investigation (FBI), as well as the FBI's hostage negotiation representative for the National Security Council's Hostage Working Group. During his career, he also represented the U.S. government as an expert in kidnapping at two international conferences sponsored by the G8. Before becoming the FBI's lead international kidnapping negotiator, Christopher served as the lead Crisis Negotiator for the New York City division of the FBI. Chris was a member of the New York City Joint Terrorist Task Force for 14 years. He was the case agent on TERRSTOP (Omar Abdel-Rahman/"The Blind Sheikh" case) and the TWA Flight 800 catastrophe. He also negotiated the surrender of the first hostage taker to give up in the Chase Manhattan Bank robbery. During Chris's 24-year tenure with the Bureau, he was trained in the art of negotiation by not only the FBI, but also Scotland Yard and Harvard Law School. He is also a recipient of the Attorney General's Award for Excellence in Law Enforcement and the FBI Agents Association Award for Distinguished and Exemplary Service. Chris has taught business negotiation in MBA programs as an adjunct professor at the University of Southern California Marshall School of Business, and at Georgetown University McDonough School of Business. He also taught business negotiation at Harvard University and guest lectured at the Kellogg School of Management at Northwestern University, the IMD Business School in Lausanne, Switzerland, and the Goethe Business School in Frankfurt, Germany. Since 2009, Chris has also worked with Insite Security as their Managing Director of the Kidnapping Resolution Practice. Chris's New Book Empathy and Understanding In Business In the business times of yesteryear, many did not believe that empathy and understanding mixed well with sound business decisions. However, with the more recent breed of entrepreneurs, many have increasingly recognized that successful and long-lasting relationships depend on using both empathy and understanding to build a solid foundation. The master of negotiation and Celebrity Expert(R) in this book, Chris Voss, reminds us that entrepreneurs want lasting relationships that build trust and clientele. He questions if anyone associates empathy with enterprise and entrepreneurism, and states that the qualities of trust and lasting relationships come out of understanding and respect for each other. In short, as stated by Brené Brown, "Empathy fuels connection." To learn more about negotiation and how the Celebrity Experts(R) herein have improved their negotiating skills, it would be beneficial to read about their accomplishments. They have honed their skills and can be great mentors. They will tell you what worked for them and what did not - saving you time, energy and cost of 'reinventing the wheel' - the path to success - in negotiating.

Jordan B Peterson Podcast Key Takeaways Check out the episode pageRead the full notes @ podcastnotes.orgDr. Jordan Peterson speaks with author, teacher, and prior hostage negotiator Chris Voss. They discuss the necessity of prioritizing needs and wants, how to navigate the job market to fit your best potential, how and why to go after a raise, the primacy of invitational collaboration over compelled, and how Voss succeeded in many real-world hostage negotiations. Chris Voss has served as the lead international kidnapping negotiator for the Federal Bureau of Investigation (FBI), the hostage negotiation representative for the National Security Council's Hostage Working Group, and the lead Crisis Negotiator for the NYC division of the FBI. Chris was a member of the New York City Joint Terrorist Task Force for 14 years, a recipient of the Attorney General's Award for Excellence in Law Enforcement, and the FBI Agents Association Award for Distinguished and Exemplary Service. Chris has taught business negotiation courses at the University of Southern California, Georgetown University, and Harvard University. He has also guest lectured at Northwestern University and at schools abroad. Currently, Chris works with Insite Security as their Managing Director of the Kidnapping Resolution Practice.  - Links - 2024 tour details can be found here https://jordanbpeterson.com/events   Peterson Academy https://petersonacademy.com/    For Chris Voss: On Instagram https://www.instagram.com/thefbinegotiator/?hl=en On X https://twitter.com/fbinegotiator?lang=en Sign up for Chris Voss's Newsletter https://www.blackswanltd.com/no-oriented-questions “Never Split the Difference: Negotiating As If Your Life Depended On It” (book) https://www.amazon.com/Never-Split-Difference-Negotiating-Depended/dp/0062407805 Learn to negotiate with the Black Swan Group https://www.blackswanltd.com/ 

Jordan B Peterson Podcast Key Takeaways Check out the episode pageRead the full notes @ podcastnotes.orgDr. Jordan Peterson speaks with author, teacher, and prior hostage negotiator Chris Voss. They discuss the necessity of prioritizing needs and wants, how to navigate the job market to fit your best potential, how and why to go after a raise, the primacy of invitational collaboration over compelled, and how Voss succeeded in many real-world hostage negotiations. Chris Voss has served as the lead international kidnapping negotiator for the Federal Bureau of Investigation (FBI), the hostage negotiation representative for the National Security Council's Hostage Working Group, and the lead Crisis Negotiator for the NYC division of the FBI. Chris was a member of the New York City Joint Terrorist Task Force for 14 years, a recipient of the Attorney General's Award for Excellence in Law Enforcement, and the FBI Agents Association Award for Distinguished and Exemplary Service. Chris has taught business negotiation courses at the University of Southern California, Georgetown University, and Harvard University. He has also guest lectured at Northwestern University and at schools abroad. Currently, Chris works with Insite Security as their Managing Director of the Kidnapping Resolution Practice.  - Links - 2024 tour details can be found here https://jordanbpeterson.com/events   Peterson Academy https://petersonacademy.com/    For Chris Voss: On Instagram https://www.instagram.com/thefbinegotiator/?hl=en On X https://twitter.com/fbinegotiator?lang=en Sign up for Chris Voss's Newsletter https://www.blackswanltd.com/no-oriented-questions “Never Split the Difference: Negotiating As If Your Life Depended On It” (book) https://www.amazon.com/Never-Split-Difference-Negotiating-Depended/dp/0062407805 Learn to negotiate with the Black Swan Group https://www.blackswanltd.com/ 

Dr. Jordan Peterson speaks with author, teacher, and prior hostage negotiator Chris Voss. They discuss the necessity of prioritizing needs and wants, how to navigate the job market to fit your best potential, how and why to go after a raise, the primacy of invitational collaboration over compelled, and how Voss succeeded in many real-world hostage negotiations. Chris Voss has served as the lead international kidnapping negotiator for the Federal Bureau of Investigation (FBI), the hostage negotiation representative for the National Security Council's Hostage Working Group, and the lead Crisis Negotiator for the NYC division of the FBI. Chris was a member of the New York City Joint Terrorist Task Force for 14 years, a recipient of the Attorney General's Award for Excellence in Law Enforcement, and the FBI Agents Association Award for Distinguished and Exemplary Service. Chris has taught business negotiation courses at the University of Southern California, Georgetown University, and Harvard University. He has also guest lectured at Northwestern University and at schools abroad. Currently, Chris works with Insite Security as their Managing Director of the Kidnapping Resolution Practice.  - Links - 2024 tour details can be found here https://jordanbpeterson.com/events   Peterson Academy https://petersonacademy.com/    For Chris Voss: On Instagram https://www.instagram.com/thefbinegotiator/?hl=en On X https://twitter.com/fbinegotiator?lang=en Sign up for Chris Voss's Newsletter https://www.blackswanltd.com/no-oriented-questions “Never Split the Difference: Negotiating As If Your Life Depended On It” (book) https://www.amazon.com/Never-Split-Difference-Negotiating-Depended/dp/0062407805 Learn to negotiate with the Black Swan Group https://www.blackswanltd.com/ 

Negotiation isn't about logic & reason. It's about emotional intelligence, explains former FBI hostage negotiator Chris Voss. Emotional intelligence and tactical empathy are key to successful negotiating, says former FBI hostage negotiator Chris Voss. He highlights the value of understanding and addressing the other party's emotional standpoint in both business and personal negotiations. By doing so, people can make better deals and foster long-term relationships. Voss emphasizes the importance of addressing people's fears and practicing tactical empathy through labeling. This approach involves identifying and acknowledging the emotions involved in the negotiation. By listening carefully and discerning the underlying motivations and concerns, negotiators can guide discussions more effectively and achieve mutually beneficial outcomes. Being nice to others can often lead to surprising results, proving the power of empathy and understanding in negotiations. chapters for better navigation:- 0:00 What drives people? 1:18 Negotiation is NOT about logic 2:14 1. Emotionally intelligent decisions 3:00 2. Mitigate loss aversion 4:48 3. Try “listener's judo” 5:54 Practice your negotiating skills ------------------------------------------------------------------ About Chris Voss: Chris Voss is the Founder and CEO of the Black Swan Group Ltd. He has used his many years of experience in international crisis and high stakes negotiations to develop a unique program and team that applies these globally proven techniques to the business world. Prior to 2008, Chris was the was the lead international kidnapping negotiator for the Federal Bureau of Investigation, as well as the FBI's hostage negotiation representative for the National Security Council's Hostage Working Group. During his government career he also represented the U.S. Government at two (2) international conferences sponsored by the G-8 as an expert in kidnapping. Prior to becoming the FBI lead international kidnapping negotiator, Christopher served as the lead Crisis Negotiator for the New York City Division of the FBI. Christopher was a member of the New York City Joint Terrorist Task Force for 14 years. He was the case agent on such cases as TERRSTOP (the Blind Sheikh Case – Sheikh Omar Abdel-Rahman), the TWA Flight 800 catastrophe and negotiated the surrender of the first hostage taker to give up in the Chase Manhattan bank robbery hostage taking. During Chris's 24 year tenure in the Bureau, he was trained in the art of negotiation by not only the FBI, but Scotland Yard and Harvard Law School. He is also a recipient of the Attorney General's Award for Excellence in Law Enforcement and the FBI Agents Association Award for Distinguished and Exemplary Service. Chris currently teaches business negotiation in the MBA program as an adjunct professor at University of Southern California's Marshall School of Business and at Georgetown University's McDonough School of Business. He has taught business negotiation at Harvard University, guest lectured at The Kellogg School of Management at Northwestern University, The IMD Business School in Lausanne, Switzerland and The Goethe School of Business in Frankfurt, Germany. Since 2009 Christopher has also worked with Insite Security as their Managing Director of the Kidnapping Resolution Practice. ---------------------------------------------------------------------- Get Smarter, Faster. With Episodes From The Worlds Greatest Thinkers. Follow Big think. Share The Episode If You Found It Beneficial. Elevate Your Physique With This "Ultimate ABS Guide, Complete Guide to a sculpted Greek God Like Core" --- Send in a voice message: https://podcasters.spotify.com/pod/show/bigthink/message Learn more about your ad choices. Visit megaphone.fm/adchoices

This week we have a special treat: an interview about negotiating the sale of your business with Chris Voss, the bestselling author of Never Split the Difference. Chris used his many years of experience in international crises and high-stakes negotiations to develop a unique approach to negotiation and this week, he talks about how his approach applies to selling a business. Prior to starting his training firm, The Black Swan Group,  Chris was the lead international kidnapping negotiator for the FBI. Chris served as the lead Crisis Negotiator for the New York City division of the FBI. He was a member of the New York City Joint Terrorist Task Force for 14 years. He was the case agent on the TWA Flight 800 catastrophe. He also negotiated the surrender of the first hostage taker to give up in the infamous Chase Manhattan Bank robbery. During Chris's 24-year tenure with the Bureau, he was trained in the art of negotiation by not only the FBI, but also Scotland Yard and Harvard Law School. He is also a recipient of the Attorney General's Award for Excellence in Law Enforcement and the FBI Agents Association Award for Distinguished and Exemplary Service. Chris has taught business negotiation in MBA programs at the University of Southern California Marshall School of Business, and at Georgetown University McDonough School of Business. He also taught business negotiation at Harvard University and guest lectured at the Kellogg School of Management at Northwestern University, the IMD Business School in Lausanne, Switzerland, and the Goethe Business School in Frankfurt, Germany.

Prior to 2008, Chris Voss was the lead international kidnapping negotiator for the FBI and the FBI's hostage negotiation representative for the National Security Council's Hostage Working Group. Now, he's using his wisdom to teach business leaders how to negotiate and land deals. In this episode of YAPClassic, Chris will explain several advanced negotiation techniques, like how to conduct an accusation audit and what words we want to hear when negotiating. He will also break down how we can use tactical empathy to diffuse negativity in tense situations.  Chris Voss is a former FBI Hostage Negotiator. He is the founder and principal of The Black Swan Group, a consulting firm that provides training and advises Fortune 500 companies through complex negotiations. Voss has taught for many business schools and has used his many years of experience in international crises and high-stakes negotiations to help people become better negotiators in their everyday lives.  In this episode, Hala and Chris will discuss: - Why you shouldn't match other people's energy - The unknown benefits of positivity in a negotiation - Why you need to do a gratitude exercise in the morning - How to diffuse negativity in a negotiation - The differences between empathy, sympathy, and agreement - “That's right” vs. “you're right” - The problem with sympathy - Why you want to hear the word ‘no' during a negotiation - How to conduct an accusations audit - The 7-38-55 body language rule - And other topics…  Chris Voss is a Former FBI Hostage Negotiator and the CEO of The Black Swan Group Ltd. Before becoming the FBI's lead international kidnapping negotiator, Christopher served as the lead Crisis Negotiator for the New York City division of the FBI. During Chris's 24-year tenure with the Bureau, he was trained in the art of negotiation by not only the FBI, but also Scotland Yard and Harvard Law School. He is also a recipient of the Attorney General's Award for Excellence in Law Enforcement and the FBI Agents Association Award for Distinguished and Exemplary Service. LinkedIn Secrets Masterclass, Have Job Security For Life: Use code ‘podcast' for 30% off at yapmedia.io/course. Resources Mentioned: Chris's Website: https://www.blackswanltd.com/our-team/chris-voss Chris's LinkedIn: https://www.linkedin.com/in/christophervoss/ Chris's Instagram: https://www.instagram.com/thefbinegotiator/ Chris's Facebook: https://www.facebook.com/ChrisVossNegotiation/ Sign up for Chris's newsletter: Text "black swan method" to 33777. Sponsored By:  Shopify - Sign up for a one-dollar-per-month trial period at youngandprofiting.co/shopify Green Chef - Go to GreenChef.com/60yap and use code 60yap to get 60% off plus free shipping Indeed - Claim your $75 credit now at indeed.com/profiting More About Young and Profiting Download Transcripts - youngandprofiting.com   Get Sponsorship Deals - youngandprofiting.com/sponsorships Leave a Review - ratethispodcast.com/yap Watch Videos - youtube.com/c/YoungandProfiting Follow Hala Taha LinkedIn - linkedin.com/in/htaha/ Instagram - instagram.com/yapwithhala/ TikTok - tiktok.com/@yapwithhala Twitter - twitter.com/yapwithhala Learn more about YAP Media Agency Services - yapmedia.io/ Learn more about your ad choices. Visit megaphone.fm/adchoices

On Today's Episode - Mark welcomes everyone in and lets us know that Chuck will not be with us today. Blunt Force Truth West is without power / AC. So, we were not going to make Chuck go sit in a metal building in 110-degree heat with no AC. Mark introduces us to today's guest Chris Voss (bio below). Chris is going to talk us through some if his lessons learned and share what he knows with us. All Chris's books below https://www.amazon.com/stores/Chris-Voss/author/B018Y2I9A8?ref=ap_rdr&store_ref=ap_rdr&isDramIntegrated=true&shoppingPortalEnabled=true Chris Voss https://www.blackswanltd.com/chris-voss Chris used his many years of experience in international crises and high-stakes negotiations to develop a unique program that applies globally proven techniques to the business world. Prior to 2008, Chris was the lead international kidnapping negotiator for the Federal Bureau of Investigation (FBI), as well as the FBI's hostage negotiation representative for the National Security Council's Hostage Working Group. During his career, he also represented the U.S. government as an expert in kidnapping at two international conferences sponsored by the G8. Before becoming the FBI's lead international kidnapping negotiator, Christopher served as the lead Crisis Negotiator for the New York City division of the FBI. Chris was a member of the New York City Joint Terrorist Task Force for 14 years. He was the case agent on TERRSTOP (Omar Abdel-Rahman/"The Blind Sheikh" case) and the TWA Flight 800 catastrophe. He also negotiated the surrender of the first hostage taker to give up in the Chase Manhattan Bank robbery. During Chris's 24-year tenure with the Bureau, he was trained in the art of negotiation by not only the FBI, but also Scotland Yard and Harvard Law School. He is also a recipient of the Attorney General's Award for Excellence in Law Enforcement and the FBI Agents Association Award for Distinguished and Exemplary Service. Chris has taught business negotiation in MBA programs as an adjunct professor at the University of Southern California Marshall School of Business, and at Georgetown University McDonough School of Business. He also taught business negotiation at Harvard University and guest lectured at the Kellogg School of Management at Northwestern University, the IMD Business School in Lausanne, Switzerland, and the Goethe Business School in Frankfurt, Germany.

When an injury forced former Miami Dolphins linebacker Steve Shull to change his game, he pivoted into finance and real estate. After he read the book Never Split the Difference by Chris Voss, Steve completely transformed his coaching company and redesigned his programs from scratch. Since then, Steve and Chris have been working together to help real estate agents save their time and energy. In this episode, Chris and Steve will cover some of their favorite sales hacks and negotiation principles in their new book The Full Fee Agent. In this episode, Hala, Chris, and Steve will discuss:  - Steve's career pivot from football player to real estate agent - How Chris and Steve started working together - How emotions influence our decision-making - The 7 essential truths of human behavior - How to be “the favorite” or “the fool” - Possibility vs. Probability  - Why free consulting is a fool's tactic  - Why compromise is never equal - And other topics… Chris Voss is a Former FBI Hostage Negotiator and the CEO of The Black Swan Group Ltd. Before becoming the FBI's lead international kidnapping negotiator, Christopher served as the lead Crisis Negotiator for the New York City division of the FBI. During Chris's 24-year tenure with the Bureau, he was trained in the art of negotiation by not only the FBI, but also Scotland Yard and Harvard Law School. He is also a recipient of the Attorney General's Award for Excellence in Law Enforcement and the FBI Agents Association Award for Distinguished and Exemplary Service. Steve Shull grew up outside of Philadelphia, Pennsylvania. He attended The College of William and Mary in Williamsburg, Virginia, and graduated with a BS Degree in 1980. He then played four years in the NFL as a linebacker with the Miami Dolphins and was one of the tri-captains in the 1982 Super Bowl. A knee injury ended his career in 1983. He then went to graduate school at The University of Miami and received his MBA.  He worked on Wall Street as an institutional fixed-income salesperson for five years. From 1991 through 1993 he sold residential real estate in Fullerton, CA. In his first year with his partner, they closed 53 transactions. In his second year, they were on pace to sell 100 homes when he came up with the idea to create a coaching program, which marked the beginning of his real estate coaching career in 1993. In 2007, he was one of the founding partners of Teles Properties.  Resources Mentioned: Steve's Website: https://performance-coaching.mykajabi.com/ Steve's Linkedin: https://www.linkedin.com/in/smscoach/ Steve's Instagram: https://www.instagram.com/smscoach1/ Chris's Website: https://www.blackswanltd.com/our-team/chris-voss Chris's LinkedIn: https://www.linkedin.com/in/christophervoss/ Chris's Instagram: https://www.instagram.com/thefbinegotiator/ Chris's Facebook: https://www.facebook.com/ChrisVossNegotiation/ Chris and Steve's book The Full Fee Agent: https://www.amazon.com/Full-Fee-Agent-Estate-Professional/dp/1544536631 LinkedIn Secrets Masterclass, Have Job Security For Life: Sign up at yapmedia.io/course. Sponsored By:  Shopify - Sign up for a $1 per month trial period at youngandprofiting.co/shopify More About Young and Profiting Download Transcripts - youngandprofiting.com/episodes-new/ Get Sponsorship Deals - youngandprofiting.com/sponsorships Leave a Review - ratethispodcast.com/yap Watch Videos - youtube.com/c/YoungandProfiting Follow Hala Taha LinkedIn - linkedin.com/in/htaha/ Instagram - instagram.com/yapwithhala/ TikTok - tiktok.com/@yapwithhala Twitter - twitter.com/yapwithhala Learn more about YAP Media Agency Services - yapmedia.io/ Learn more about your ad choices. Visit megaphone.fm/adchoices

On today's episode, Dennis speaks with FBI's lead international kidnapping negotiator, CEO & Foudner of The Black Swan Group and best-selling author, Chris Voss. Chris used his many years of experience in international crises and high-stakes negotiations to develop a unique program that applies globally proven techniques to the business world. Prior to 2008, Chris was the lead international kidnapping negotiator for the Federal Bureau of Investigation (FBI), as well as the FBI's hostage negotiation representative for the National Security Council's Hostage Working Group. During his career, he also represented the U.S. government as an expert in kidnapping at two international conferences sponsored by the G8. Before becoming the FBI's lead international kidnapping negotiator, Christopher served as the lead Crisis Negotiator for the New York City division of the FBI. Chris was a member of the New York City Joint Terrorist Task Force for 14 years. He was the case agent on TERRSTOP (Omar Abdel-Rahman/"The Blind Sheikh" case) and the TWA Flight 800 catastrophe. He also negotiated the surrender of the first hostage taker to give up in the Chase Manhattan Bank robbery. During Chris's 24-year tenure with the Bureau, he was trained in the art of negotiation by not only the FBI, but also Scotland Yard and Harvard Law School. He is also a recipient of the Attorney General's Award for Excellence in Law Enforcement and the FBI Agents Association Award for Distinguished and Exemplary Service. Chris has taught business negotiation in MBA programs as an adjunct professor at the University of Southern California Marshall School of Business, and at Georgetown University McDonough School of Business. He also taught business negotiation at Harvard University and guest lectured at the Kellogg School of Management at Northwestern University, the IMD Business School in Lausanne, Switzerland, and the Goethe Business School in Frankfurt, Germany. Since 2009, Chris has also worked with Insite Security as their Managing Director of the Kidnapping Resolution Practice. Today, Dennis and Chris discuss his law enforcement career, how he transitioned into the FBI, the importance of communication and how to master negotiation, how to employ communication out in the streets and why it is so important in everyday life. For more information about Chris and The Black Swan Group: https://www.blackswanltd.com/chris-voss Purchase Chris's book "Never Split the Difference" here: https://www.amazon.com/Never-Split-Difference-audiobook/dp/B01COR1GM2/ref=sr_1_1?hvadid=241647842045&hvdev=c&hvlocphy=9003928&hvnetw=g&hvqmt=e&hvrand=5146985811834273962&hvtargid=kwd-293148709160&hydadcr=22592_10356144&keywords=never+split+the+difference+voss&qid=1683230143&sr=8-1 If you like what you are hearing and want to stay in the loop with the latest in Street Cop Training, please follow our Facebook Page: https://www.facebook.com/StreetCopTraining Don't forget to subscribe and rate the podcast, it truly helps! Sign up for classes here: https://streetcoptraining.com/course-list/Follow our podcast here: https://streetcoptraining.com/street-cop-podcast/    or    https://podcasts.apple.com/us/podcast/street-cop-podcast/id1538474515

Chris Voss is a former Lead FBI Negotiator and dynamic  speaker who debunks the biggest myths of negotiation. Chris used his many years of experience in international crises and high-stakes negotiations to develop a unique program that applies globally proven techniques to the business world. Prior to 2008, Chris was the lead international kidnapping negotiator for the Federal Bureau of Investigation (FBI), as well as the FBI's hostage negotiation representative for the National Security Council's Hostage Working Group. During his career, he also represented the U.S. government as an expert in kidnapping at two international conferences sponsored by the G8.Before becoming the FBI's lead international kidnapping negotiator, Christopher served as the lead Crisis Negotiator for the New York City division of the FBI. Chris was a member of the New York City Joint Terrorist Task Force for 14 years. He was the case agent on TERRSTOP (Omar Abdel-Rahman/"The Blind Sheikh" case) and the TWA Flight 800 catastrophe. He also negotiated the surrender of the first hostage taker to give up in the Chase Manhattan Bank robbery. During Chris's 24-year tenure with the Bureau, he was trained in the art of negotiation by not only the FBI, but also Scotland Yard and Harvard Law School. He is also a recipient of the Attorney General's Award for Excellence in Law Enforcement and the FBI Agents Association Award for Distinguished and Exemplary Service. Chris is the author of the book, Never Split The Difference©.

As 2022 comes to a close, we want to hit pause and share a couple of our favorite episodes from throughout the year. We hope you enjoy listening (or re-listening) to these as much as we do. Chris Voss is the author of “Never Split the Difference: Negotiating as if Your Life Depended on It” and the CEO and Founder of the Black Swan Group Ltd. Chris has used his years of experience in international crises and high-stakes negotiations to develop a unique program and team that applies these globally proven techniques to the business world. He was the lead international kidnapping negotiator for the Federal Bureau of Investigation and the FBI's hostage negotiation representative for the National Security Council's Hostage Working Group. During his government career, he also represented the U.S. Government at two (2) international conferences sponsored by the G-8 as an expert in kidnapping. Prior to becoming the FBI's lead international kidnapping negotiator, Christopher served as the lead Crisis Negotiator for the New York City Division of the FBI. Christopher was a member of the New York City Joint Terrorist Task Force for 14 years.  He was the case agent on such cases as TERRSTOP (the Blind Sheikh Case – Sheikh Omar Abdel-Rahman), the TWA Flight 800 catastrophe, and negotiated the surrender of the first hostage taker to give up in the Chase Manhattan bank robbery hostage-taking. During Chris's 24-year tenure in the Bureau, he was trained in the art of negotiation by not only the FBI but Scotland Yard and Harvard Law School. He also received the Attorney General's Award for Excellence in Law Enforcement and the FBI Agents Association Award for Distinguished and Exemplary Service. Chris has taught business negotiation in the MBA program as an adjunct professor at the University of Southern California's Marshall School of Business and at Georgetown University's McDonough School of Business.  He has taught business negotiation at Harvard University, guest lectured at The Kellogg School of Management at Northwestern University, The IMD Business School in Lausanne, Switzerland, and The Goethe School of Business in Frankfurt, Germany. Learn more about Chris and his work at www.blackswanltd.com

Chris Voss is a former FBI hostage negotiator and currently CEO of the Black Swan Group which specializes in solving business communication problems using hostage negotiation solutions. Chris wrote the national best-seller — Never Split The Difference, which was named one of the seven best books on negotiation. Chris has used his extensive experience in international crises and high-stakes negotiations to create a one-of-a-kind program and team that applies these globally proven techniques to the business world. Chris assists businesses in securing and closing better deals, saving money, and resolving internal communication issues between senior management and employees.Voss was also an adjunct professor at Georgetown University's McDonough School of Business and a lecturer at the University of Southern California's Marshall School of Business prior to founding his company in 2008.He worked in the FBI Crisis Negotiation Unit for 24 years and was the FBI's chief international hostage and kidnapping negotiator from 2003 to 2007. From 1986 through 2000, Chris was a part of the Joint Terrorist Task Force for New York City.Christopher was the lead negotiator on the Jill Caroll case in Iraq and the Steve Centanni case in Gaza in 2006. Before retirement, he worked in more than 150 international hostage situations. Voss was honored with the Attorney General's Award for Law Enforcement Excellence as well as the FBI Agents Association Award for Distinguished and Exemplary Service.Support the show

Chris Voss is the CEO & Founder of The Black Swan Group Ltd and Author of Never Split The Difference: Negotiating As If Your Life Depended On It©.He has used his many years of experience in international crisis and high-stakes negotiations to develop a unique program and team that applies these globally proven techniques to the business world.Prior to 2008, Chris was the lead international kidnapping negotiator for the Federal Bureau of Investigation, as well as the FBI's hostage negotiation representative for the National Security Council's Hostage Working Group. During his government career, he also represented the U.S. Government at two (2) international conferences sponsored by the G-8 as an expert in kidnapping. Prior to becoming the FBI lead international kidnapping negotiator, Christopher served as the lead Crisis Negotiator for the New York City Division of the FBI. Christopher was a member of the New York City Joint Terrorist Task Force for 14 years.  He was the case agent on such cases as TERRSTOP (the Blind Sheikh Case – Sheikh Omar Abdel-Rahman), the TWA Flight 800 catastrophe and negotiated the surrender of the first hostage taker to give up in the Chase Manhattan bank robbery hostage taking.During Chris's 24 year tenure in the Bureau, he was trained in the art of negotiation by not only the FBI but Scotland Yard and Harvard Law School. He is also a recipient of the Attorney General's Award for Excellence in Law Enforcement and the FBI Agents Association Award for Distinguished and Exemplary Service.

Chris Voss is the author of “Never Split the Difference: Negotiating as if Your Life Depended on It” and the CEO and Founder of the Black Swan Group Ltd. Chris has used his years of experience in international crises and high-stakes negotiations to develop a unique program and team that applies these globally proven techniques to the business world. He was the lead international kidnapping negotiator for the Federal Bureau of Investigation and the FBI's hostage negotiation representative for the National Security Council's Hostage Working Group. During his government career, he also represented the U.S. Government at two (2) international conferences sponsored by the G-8 as an expert in kidnapping. Prior to becoming the FBI's lead international kidnapping negotiator, Christopher served as the lead Crisis Negotiator for the New York City Division of the FBI. Christopher was a member of the New York City Joint Terrorist Task Force for 14 years.  He was the case agent on such cases as TERRSTOP (the Blind Sheikh Case – Sheikh Omar Abdel-Rahman), the TWA Flight 800 catastrophe, and negotiated the surrender of the first hostage taker to give up in the Chase Manhattan bank robbery hostage-taking. During Chris's 24-year tenure in the Bureau, he was trained in the art of negotiation by not only the FBI but Scotland Yard and Harvard Law School. He also received the Attorney General's Award for Excellence in Law Enforcement and the FBI Agents Association Award for Distinguished and Exemplary Service. Chris has taught business negotiation in the MBA program as an adjunct professor at the University of Southern California's Marshall School of Business and at Georgetown University's McDonough School of Business.  He has taught business negotiation at Harvard University, guest lectured at The Kellogg School of Management at Northwestern University, The IMD Business School in Lausanne, Switzerland, and The Goethe School of Business in Frankfurt, Germany. Learn more about Chris and his work at www.blackswanltd.com

You probably know Chris Voss as the FBI Hostage Negotiator that wrote the best-selling book Never Split the Difference. What you probably don't know about Chris is that he grew up an average kid in the Midwest.  There was nothing extraordinary about him, he claims.  He wasn't popular, academically gifted, or notably athletic. But there is one thing that sets Chris apart from the rest, and he is well aware of what it is – a commitment to getting better every day.No matter where you are in life, Chris has tools to help you unlock your potential.In this episode, Randall Kaplan and Chris Voss talk about reframing setbacks as setups that lead to something better.  They discuss the two caveats for taking advice from someone, the three techniques to a safe resolution, and the exponential benefits of incremental improvement.  Chris shares how his experience in hostage negotiation has transferred to business and provides actionable techniques for negotiating in both our personal and professional lives.Topics Include:Post-traumatic growth.Victim mentality and bullies.Negligible shifts that can result in major differences in outcome.The “win or learn” mindset.Ways to unofficially recruit a mentor.Mirroring, labeling, and delivery in negotiations.Lessons from hostage negotiation that taught Chris about preparation and making mistakes.The art of listening.The ability to say no and protect your time.The value of kindness.The ways to lead a team.The most valuable investment you can make.And other topics...Chris Voss spent 24 years working for the FBI in their crisis negotiation unit.  He was the FBI's chief international hostage and kidnapping negotiator where worked on more than 150 cases, including the 1993 world trade bombing and the 1996 TWA flight 800 explosion.  He is the recipient of the Attorney General's Award for Excellence in Law Enforcement and the FBI Agents Association Award for Distinguished and Exemplary Service.  Today, he is an adjunct professor at Georgetown University School of Business and a lecturer at USC Marshall School of Business.  He's the CEO of the Black Swan Group, which provides training, negotiation, and leadership skills for executives. He is also the author of the bestselling book Never Split the Difference: Negotiating as if Your Life Depended on It.Resources Mentioned:Chris' Website: https://www.blackswanltd.com/homeSign Up For Chris' Weekly Newsletter: https://blog.blackswanltd.com/the-edgeBook: Never Split the Difference by Chris Voss (https://www.amazon.com/dp/B018FHCPDO/)Beyond Board Website: https://www.beyondboard.co/Sarah Zapp's Website: https://www.sarahzapp.com/Want to Connect? Reach out to us online!Website – https://insearchofexcellencepodcast.comInstagram – https://www.instagram.com/randallkaplan/LinkedIn – https://www.linkedin.com/in/randall-kaplan-05858340/

Chris Voss is the former lead international kidnapping negotiator for the Federal Bureau of Investigation, as well as the FBI’s hostage negotiation representative for the National Security Council’s Hostage Working Group. Prior to becoming the FBI lead international kidnapping negotiator, Christopher served as the lead Crisis Negotiator for the New York City Division of the FBI. Christopher was a member of the New York City Joint Terrorist Task Force for 14 years. He was the case agent on such cases as TERRSTOP (the Blind Sheikh Case – Sheikh Omar Abdel-Rahman), the TWA Flight 800 catastrophe and negotiated the surrender of the first hostage taker to give up in the Chase Manhattan bank robbery hostage taking. Today, Chris Voss is the CEO & Founder of The Black Swan Group Ltd and best-selling author of Never Split the Difference. Voss has revolutionized negotiation tactics and greatly impacted how organizations and individuals globally understand and negotiate with one another. His book aims to provide a comprehensive guide to negotiating theory and strategy, giving you the tools you need to negotiate successfully. Voss’s thesis is that good negotiation happens on the emotional level of the brain, not the rational level. Your job as a negotiator, Voss argues, is to practice and display empathy toward your counterpart by understanding their emotions, learning to see the situation from their point of view—and, ultimately, getting them to feel comfortable enough with you to let their emotional guard down. During Chris’s 24 year tenure in the Bureau, he worked through approximately 150 kidnappings worldwide. ​He was trained in the art of negotiation by not only the FBI but Scotland Yard and Harvard Law School. He is also a recipient of the Attorney General’s Award for Excellence in Law Enforcement and the FBI Agents Association Award for Distinguished and Exemplary Service. Taking emotional intelligence and intuition to the next level, Chis takes us through the negotiation skills that can give us the competitive edge in any discussion, especially as we attempt to drive collective buy-in to a clean energy future. Favourite quotes: "Negotiation is the art of creating possibilities" "Persuasion is not about how bright or smooth or forceful you are. It’s about the other party convincing themselves that the solution you want is their own idea. So don’t beat them with logic or brute force. Ask them questions that open paths to your goals. It’s not about you." Handy links: Chris's website Chris's book Chris Voss video interview Chris on Medium See omnystudio.com/listener for privacy information.

Chris Voss is the CEO & Founder of The Black Swan Group LtdAuthor of Never Split The Difference: Negotiating As If Your Life Depended On It©.He has used his many years of experience in international crisis and high-stakes negotiations to develop a unique program and team that applies these globally proven techniques to the business world.Prior to 2008, Chris was the lead international kidnapping negotiator for the Federal Bureau of Investigation, as well as the FBI's hostage negotiation representative for the National Security Council's Hostage Working Group. During his government career, he also represented the U.S. Government at two (2) international conferences sponsored by the G-8 as an expert in kidnapping. Prior to becoming the FBI lead international kidnapping negotiator, Christopher served as the lead Crisis Negotiator for the New York City Division of the FBI. Christopher was a member of the New York City Joint Terrorist Task Force for 14 years. He was the case agent on such cases as TERRSTOP (the Blind Sheikh Case – Sheikh Omar Abdel-Rahman), the TWA Flight 800 catastrophe and negotiated the surrender of the first hostage taker to give up in the Chase Manhattan bank robbery hostage taking.During Chris's 24 year tenure in the Bureau, he was trained in the art of negotiation by not only the FBI but Scotland Yard and Harvard Law School. He is also a recipient of the Attorney General's Award for Excellence in Law Enforcement and the FBI Agents Association Award for Distinguished and Exemplary Service.Chris has taught business negotiation in the MBA program as an adjunct professor at University of Southern California's Marshall School of Business and at Georgetown University's McDonough School of Business. He has taught business negotiation at Harvard University, guest lectured at The Kellogg School of Management at Northwestern University, The IMD Business School in Lausanne, Switzerland and The Goethe School of Business in Frankfurt, Germany. Since 2009 Christopher has also worked with Insite Security as their Managing Director of the Kidnapping Resolution Practice. CONNECT WITH CHRIS VOSS: Instagram - https://www.instagram.com/thefbinegotiator/ Facebook - https://www.facebook.com/ChrisVossNegotiation Twitter - https://twitter.com/vossnegotiation Website - https://www.blackswanltd.com/our-team/chris-voss Follow The Story Box on Social MediaINSTAGRAM ► - https://www.instagram.com/thestoryboxpodcast/ TWITTER ► - https://twitter.com/jay_fantom FACEBOOK ► - https://www.facebook.com/thestoryboxpodcast WEBSITE ► - https://thestoryboxpodcast.com/SUBSCRIBE FOR MORE! Apple Podcast ► - https://podcasts.apple.com/au/podcast/the-story-box/id1486295252 Spotify ► - https://open.spotify.com/show/7h8Qv3r2ZV29f7ktJOwmgM?si=FXxYC1JFSHesBv7_d1WtNQ WATCH HERE:YouTube ► - https://www.youtube.com/c/TheStoryBox If you enjoyed this episode please subscribe to YouTube & Apple Podcasts, and leave a 5-star positive rating and review over on Apple Podcasts. Share it around with your friends and family.Support this show http://supporter.acast.com/thestorybox. See acast.com/privacy for privacy and opt-out information.

There's likely nobody that knows more about negotiation than Chris Voss. Prior to 2008, Chris was the lead international kidnapping negotiator for the FBI. He dealt with over 150 kidnappings in his 24-year FBI career. In other words: when a bad guy captured an American, Chris was the first person called to safely handle the situation. He is also a recipient of the Attorney General's Award for Excellence in Law Enforcement and the FBI Agents Association Award for Distinguished and Exemplary Service. Now, Chris runs the Black Swan Consulting Group and teaches negotiation at USC & Georgetown University. Chris wrote the bestselling book: “Never Split The Difference: Negotiating As If Your Life Depended On It”. In this episode, we talk about his negotiation process with terrorists, how a business or salesperson can use these tactics and tips for your next salary negotiation. This podcast is brought to you by Postal.io, A Curated Experience Marketing Platform that Helps You Cut Through the Noise. If you enjoy the podcast, would you please consider leaving a short review on Apple Podcasts? It takes less than 60 seconds, and it really makes a difference in helping to grow this show and find the best guests possible for you. Follow The Podcast: Apple/Spotify: Millennial Sales Twitter: @TommyTahoe Instagram: @TommyTahoe YouTube: TommyTahoe Website: Millennialmomentum.net

There's likely nobody that knows more about negotiation than Chris Voss. Prior to 2008, Chris was the lead international kidnapping negotiator for the FBI. He dealt with over 150 kidnappings in his 24-year FBI career. In other words: when a bad guy captured an American, Chris was the first person called to safely handle the situation. He is also a recipient of the Attorney General's Award for Excellence in Law Enforcement and the FBI Agents Association Award for Distinguished and Exemplary Service. Now, Chris runs the Black Swan Consulting Group and teaches negotiation at USC & Georgetown University. Chris wrote the bestselling book: “Never Split The Difference: Negotiating As If Your Life Depended On It”. In this episode, we talk about his negotiation process with terrorists, how a business or salesperson can use these tactics and tips for your next salary negotiation. This podcast is brought to you by Postal.io, A Curated Experience Marketing Platform that Helps You Cut Through the Noise. If you enjoy the podcast, would you please consider leaving a short review on Apple Podcasts? It takes less than 60 seconds, and it really makes a difference in helping to grow this show and find the best guests possible for you. Follow The Podcast: Apple/Spotify: Millennial Sales Twitter: @TommyTahoe Instagram: @TommyTahoe YouTube: TommyTahoe Website: Millennialmomentum.net

During Chris's 24-year tenure in the Bureau, he was trained in the art of negotiation by not only the FBI but Scotland Yard and Harvard Law School. He is also a recipient of the Attorney General's Award for Excellence in Law Enforcement and the FBI Agents Association Award for Distinguished and Exemplary Service. Chris has taught business negotiation in the MBA program as an adjunct professor at University of Southern California's Marshall School of Business and at Georgetown University's McDonough School of Business.    Chris Voss is the best FBI Hostage Negotiator of our time and discusses what the real definition of that is as well as why it is so important to Never Split the Difference!   00:00 Intro 01:30 Brad's sworn in cop story 03:30 Chris Voss' journey on becoming a cop 05:45 How Chris became interested in Negotiation with the FBI 11:00 The problem with police officers today… and why it is counterproductive 11:44 “Nothing is natural and everything is trained, but that might be 100% accurate.” - Chris Voss 13:45 “Negotiation should be an information gathering process.” - Chris Voss 14:21 “People love to be listened to, not talked at.” - Chris Voss 15:09 Go get Chris' book, “Never Split the Difference” 16:36 Bomb 1: “If you make a deal, you are in a relationship for the duration of the deal so having the other side unhappy is a recipe for losing.”  18:22 “Nobody ever has a problem with the price, the problem is what they are getting for the price.” - Chris Voss 19:32 20-50% of all salespeople are not open to learning and will not make it in every group 21:00 The process of becoming a master negotiator https://www.blackswanltd.com 27:08 An expansion of the definition of negotiation 32:00 The most valuable result from mastering negotiation 33:35 Bombs 2: It's not just one and done, and if you treat it like it is you will leave money on the table for a long time. 35:55 Bombs 3: If you're playing golf and you're not out on the range shooting balls then you won't be as good as you want to be 37:19 Bomb 4: The companies that PRIZE learning are more profitable (training has to be in your value system) 42:54 Bomb 5: Do something right three people know about it, do something wrong and twelve people know about it. 44:39 Bomb 6: We don't give people a hard time on price, we want to know what goes with the price.

In this episode I've had the privilege of interviewing negotiations expert and former FBI agent- Chris Voss. Chris is considered one of the top authorities in business, negotiation, and communication skills . In this episode, he takes us through key communication tips and strategies to help us listen, communicate and negotiate better! About the Guest: Chris has used his many years of experience in international crisis and high-stakes negotiations to develop a unique program and team that applies these globally proven techniques to the business world. Prior to 2008, Chris was the lead international kidnapping negotiator for the Federal Bureau of Investigation, as well as the FBI's hostage negotiation representative for the National Security Council's Hostage Working Group. During his government career, he also represented the U.S. Government at two (2) international conferences sponsored by the G-8 as an expert in kidnapping. Prior to becoming the FBI lead international kidnapping negotiator, Christopher served as the lead Crisis Negotiator for the New York City Division of the FBI. Christopher was a member of the New York City Joint Terrorist Task Force for 14 years. He was the case agent on such cases as TERRSTOP (the Blind Sheikh Case – Sheikh Omar Abdel-Rahman), the TWA Flight 800 catastrophe and negotiated the surrender of the first hostage taker to give up in the Chase Manhattan bank robbery hostage taking. During Chris's 24 year tenure in the Bureau, he was trained in the art of negotiation by not only the FBI but Scotland Yard and Harvard Law School. He is also a recipient of the Attorney General's Award for Excellence in Law Enforcement and the FBI Agents Association Award for Distinguished and Exemplary Service. Chris has taught business negotiation in the MBA program as an adjunct professor at University of Southern California's Marshall School of Business and at Georgetown University's McDonough School of Business. He has taught business negotiation at Harvard University, guest lectured at The Kellogg School of Management at Northwestern University, The IMD Business School in Lausanne, Switzerland and The Goethe School of Business in Frankfurt, Germany. Since 2009 Christopher has also worked with Insite Security as their Managing Director of the Kidnapping Resolution Practice. Connect with Chris: https://www.blackswanltd.com/our-team/chris-voss https://www.blackswanltd.com/our-team/chris-voss https://www.facebook.com/ChrisVossNegotiation https://www.linkedin.com/in/christophervoss/ https://twitter.com/vossnegotiation During the show, we discuss the importance of increasing your self-awareness and becoming clear about who you are. For you to achieve this, CRG encourages you to consider our powerful online course experience so you can live a life with more emotional intelligence and resilience: Why Aren't You More Like Me? (based on our book of the same name). We take you through a step-by-step process to help you clarify, confirm your personal style, strengths, opportunities to improve and so much more. To learn more and register, go to https://crgleader.com/why-arent-you-more-like-me/. If you want to take yourself to the next level, personally or professionally, consider our Professional Mastery & Assessment Certification virtual workshop. This three-day in-depth experience will transform your life. To find out more, go to: https://www.crgleader.com/certification. Thank you in advance for subscribing, sharing and posting a positive review and/or comment as we expand our impact to encourage and inspire others. Until next time, Keep Living On Purpose! Dr. Ken Keis

Prior to 2008, Chris was the lead international kidnapping negotiator for the Federal Bureau of Investigation, as well as the FBI’s hostage negotiation representative for the National Security Council’s Hostage Working Group. During his government career, he also represented the U.S. Government at two (2) international conferences sponsored by the G-8 as an expert in kidnapping. Prior to becoming the FBI lead international kidnapping negotiator, Christopher served as the lead Crisis Negotiator for the New York City Division of the FBI. Christopher was a member of the New York City Joint Terrorist Task Force for 14 years. He was the case agent on such cases as TERRSTOP (the Blind Sheikh Case – Sheikh Omar Abdel-Rahman), the TWA Flight 800 catastrophe and negotiated the surrender of the first hostage taker to give up in the Chase Manhattan bank robbery hostage taking. During Chris’s 24 year tenure in the Bureau, he was trained in the art of negotiation by not only the FBI but Scotland Yard and Harvard Law School. He is also a recipient of the Attorney General’s Award for Excellence in Law Enforcement and the FBI Agents Association Award for Distinguished and Exemplary Service. Chris has taught business negotiation in the MBA program as an adjunct professor at University of Southern California’s Marshall School of Business and at Georgetown University’s McDonough School of Business. He has taught business negotiation at Harvard University, guest lectured at The Kellogg School of Management at Northwestern University, The IMD Business School in Lausanne, Switzerland and The Goethe School of Business in Frankfurt, Germany. Since 2009 Christopher has also worked with Insite Security as their Managing Director of the Kidnapping Resolution Practice. https://www.blackswanltd.com/our-team/chris-voss Learn more about your ad choices. Visit megaphone.fm/adchoices

Prior to 2008, Chris was the lead international kidnapping negotiator for the Federal Bureau of Investigation, as well as the FBI's hostage negotiation representative for the National Security Council's Hostage Working Group. During his government career, he also represented the U.S. Government at two (2) international conferences sponsored by the G-8 as an expert in kidnapping. Prior to becoming the FBI lead international kidnapping negotiator, Christopher served as the lead Crisis Negotiator for the New York City Division of the FBI. Christopher was a member of the New York City Joint Terrorist Task Force for 14 years.  He was the case agent on such cases as TERRSTOP (the Blind Sheikh Case – Sheikh Omar Abdel-Rahman), the TWA Flight 800 catastrophe and negotiated the surrender of the first hostage taker to give up in the Chase Manhattan bank robbery hostage taking. During Chris's 24 year tenure in the Bureau, he was trained in the art of negotiation by not only the FBI but Scotland Yard and Harvard Law School. He is also a recipient of the Attorney General's Award for Excellence in Law Enforcement and the FBI Agents Association Award for Distinguished and Exemplary Service.

Chris Voss was the lead international kidnapping negotiator for the FBI and during his 24-year tenure in the Bureau, he was trained in the art of negotiation by the FBI, Scotland Yard, and Harvard Law School. Before then, he had served as the lead crisis negotiator for the New York City Division of the FBI and was a member of the NYC Joint Terrorist Task Force. Chris has taught business negotiation as an adjunct professor at the USC's Marshall School of Business, Georgetown University's McDonough School of Business, and Harvard University.  He's the CEO & Founder of The Black Swan Group, which provides negotiation training for individuals, companies, and live events, and a recipient of the Attorney General's Award for Excellence in Law Enforcement and the FBI Agents Association Award for Distinguished and Exemplary Service. Chris joins us to talk about the qualities that make a successful negotiator, how using empathy, rather than direct questions, can elicit more effective responses, and the groundbreaking tactics discussed in his book Never Split the Difference. Find more at blackswanltd.com Learn more about your ad-choices at https://news.iheart.com/podcast-advertisers

Contact info Black Swan (301)220-3540  info@blackswanltd.com Bio: He has used his many years of experience in international crisis and high-stakes negotiations to develop a unique program and team that applies these globally proven techniques to the business world. Prior to 2008, Chris was the lead international kidnapping negotiator for the Federal Bureau of Investigation, as well as the FBI’s hostage negotiation representative for the National Security Council’s Hostage Working Group. During his government career, he also represented the U.S. Government at two (2) international conferences sponsored by the G-8 as an expert in kidnapping. Prior to becoming the FBI lead international kidnapping negotiator, Christopher served as the lead Crisis Negotiator for the New York City Division of the FBI. Christopher was a member of the New York City Joint Terrorist Task Force for 14 years. He was the case agent on such cases as TERRSTOP (the Blind Sheikh Case – Sheikh Omar Abdel-Rahman), the TWA Flight 800 catastrophe and negotiated the surrender of the first hostage taker to give up in the Chase Manhattan bank robbery hostage taking. During Chris’s 24 year tenure in the Bureau, he was trained in the art of negotiation by not only the FBI but Scotland Yard and Harvard Law School. He is also a recipient of the Attorney General’s Award for Excellence in Law Enforcement and the FBI Agents Association Award for Distinguished and Exemplary Service. Chris has taught business negotiation in the MBA program as an adjunct professor at University of Southern California’s Marshall School of Business and at Georgetown University’s McDonough School of Business. He has taught business negotiation at Harvard University, guest lectured at The Kellogg School of Management at Northwestern University, The IMD Business School in Lausanne, Switzerland and The Goethe School of Business in Frankfurt, Germany. Since 2009 Christopher has also worked with Insite Security as their Managing Director of the Kidnapping Resolution Practice. Learn more about your ad choices. Visit megaphone.fm/adchoices

Chris Voss, a former FBI hostage negotiator and founder of The Black Swan Group, has returned to the podcast to impart his knowledge on how to get through to those who don’t want to listen. In making sales, creating contacts, or consulting your clients, the ability to negotiate is paramount. And Chris’s foolproof method is by throwing out the snake oil salesmen pitch and embracing safety, trust, and need. Listen in as Heather and her mentees pick Chris’s brain on the importance of tactical empathy, deactivating negativity, and how to go from a hustler to a challenger. About The Guest:Chris Voss is the CEO & Founder of The Black Swan Group Ltd. He has used his many years of experience in international crisis and high-stakes negotiations to develop a unique program and team that applies these globally proven techniques to the business world.Prior to 2008, Chris was the lead international kidnapping negotiator for the Federal Bureau of Investigation, as well as the FBI’s hostage negotiation representative for the National Security Council’s Hostage Working Group. During his government career, he also represented the U.S. Government at two international conferences sponsored by the G-8 as an expert in kidnapping. Prior to becoming the FBI lead international kidnapping negotiator, Christopher served as the lead Crisis Negotiator for the New York City Division of the FBI. Christopher was a member of the New York City Joint Terrorist Task Force for 14 years. He was the case agent on such cases as TERRSTOP (the Blind Sheikh Case – Sheikh Omar Abdel-Rahman), the TWA Flight 800 catastrophe and negotiated the surrender of the first hostage taker to give up in the Chase Manhattan bank robbery hostage taking.During Chris’s 24 year tenure in the Bureau, he was trained in the art of negotiation by not only the FBI but Scotland Yard and Harvard Law School. He is also a recipient of the Attorney General’s Award for Excellence in Law Enforcement and the FBI Agents Association Award for Distinguished and Exemplary Service.Chris has taught business negotiation in the MBA program as an adjunct professor at University of Southern California’s Marshall School of Business and at Georgetown University’s McDonough School of Business. He has taught business negotiation at Harvard University, guest lectured at The Kellogg School of Management at Northwestern University, The IMD Business School in Lausanne, Switzerland and The Goethe School of Business in Frankfurt, Germany. Since 2009 Christopher has also worked with Insite Security as their Managing Director of the Kidnapping Resolution Practice.Finding Chris Voss:Website: www.blackswanltd.comSubscribe to the newsletter by texting BLACK SWAN METHOD to 33777Buy his book: Never Split the DifferenceTwitter: @VossNegotiation To inquire about my coaching program opportunity visit https://mentorship.heathermonahan.com/ Review this podcast on Apple Podcast using this LINK and when you DM me the screen shot, I buy you my $299 video course as a thank you! My book Confidence Creator is available now! get it right

In Episode 32 on The Millionaire Student Show, Sashin Govender dissects the Pain (Past), Price (Journey) and Prize (Result) of Chris Voss. He has been featured in TIME, Business Insider, Entrepreneur, Inc., Fast Company, Fortune, The Washington Post, SUCCESS Magazine, Squawk Box, CNN, ABC News, to only name a few.   ABOUT CHRIS VOSS : Chris Voss is a former FBI hostage negotiator, the CEO of The Black Swan Group and author of a New York Times and Wall Street Journal Best seller, titled, Never Split the Difference. His career truly kicked off when he was the lead international kidnapping negotiator for the Federal Bureau of Investigation, as well as the FBI's hostage negotiation representative for the National Security Council's Hostage Working Group. He was also the case agent on such cases as TERRSTOP, the TWA Flight 800 catastrophe and negotiated the surrender of the first hostage taker to give up in the Chase Manhattan bank robbery hostage taking. During his 24-year tenure in the Bureau, he was trained in the art of negotiation by not only the FBI but Scotland Yard and Harvard Law School. He is also a recipient of the Attorney General's Award for Excellence in Law Enforcement and the FBI Agents Association Award for Distinguished and Exemplary Service.   CLAIM YOUR FREE COPY OF SASHIN'S 97 STEPS TO EARNING YOUR NEXT MILLION E-BOOK (P.S I Wish They Taught Us This In School) ▶︎ www.67Steps.com   ORDER YOUR COPY OF SASHIN'S BECOMING THE MILLIONAIRE STUDENT E-BOOK ▶︎ https://www.WinWithSashin.com/EBook   ABOUT SASHIN GOVENDER & THE MILLIONAIRE STUDENT ▶︎ www.WinWithSashin.com/About   CLAIM YOUR FREE GIFT FROM SASHIN 4 PILLARS TO MASTERY AUDIO SERIES (VALUED AT $555) ▶︎ www.WinWithSashin.com   SUBSCRIBE FOR DAILY VIDEOS ▶︎ www.WinWithSashin.com/YouTube   CONNECT WITH SASHIN ON : ▶︎ INSTAGRAM → www.WinWithSashin.com/Instagram ▶︎ FACEBOOK → www.WinWithSashin.com/Facebook ▶︎ TWITTER → www.WinWithSashin.com/Twitter ▶︎ TIK TOK → www.WinWithSashin.com/TikTok

About the episode‍In this episode, we are joined by Chris Voss, the Author of Never Split The Difference: Negotiating As If Your Life Depended On It and we talk about all things flow and negotiations. In this episode, you will learn about:The right frame of mind to negotiate (04:10)Why the switch to a positive mindset is crucial (05:00)Chris’ practices to stay in a good frame of mind (05:45)Flow in relation to negotiation (09:10)How to navigate the paradox of outcome independence and clear goals (16:45)Forced empathy (23:10)How to get passed your cognitive biases (32:45)How to not feel bad about getting a good deal (37:25)Group flow for crisis situation (43:00)Training to be at your best and repetition (46:00)Emotional intelligence and conflict (46:50)Calling up the negative (55:30)High performance in the face of repeated patterns (1:01:00)‍About the guest‍Chris Voss is the CEO & Founder of the Black Swan Group and the Author of Never Split The Difference: Negotiating As If Your Life Depended On It. Chris was the lead international kidnapping negotiator for the Federal Bureau of Investigation, as well as the FBI’s hostage negotiation representative for the National Security Council’s Hostage Working Group.‍Chris Voss was a member of the New York City Joint Terrorist Task Force for 14 years.  He was the case agent on such cases as TERRSTOP (the Blind Sheikh Case – Sheikh Omar Abdel-Rahman), the TWA Flight 800 catastrophe and negotiated the surrender of the first hostage taker to give up in the Chase Manhattan bank robbery hostage taking. During Chris’s 24 year tenure in the Bureau, he was trained in the art of negotiation by not only the FBI but Scotland Yard and Harvard Law School. He is also a recipient of the Attorney General’s Award for Excellence in Law Enforcement and the FBI Agents Association Award for Distinguished and Exemplary Service. Chris has taught business negotiation in the MBA program as an adjunct professor at University of Southern California’s Marshall School of Business and at Georgetown University’s McDonough School of Business.  He has taught business negotiation at Harvard University, guest lectured at The Kellogg School of Management at Northwestern University, The IMD Business School in Lausanne, Switzerland and The Goethe School of Business in Frankfurt, Germany. Resources‍Web: Chris Voss at the Black Swan GroupBook: Chris Voss - Never Split the DifferenceVideo: Carol Dweck - Developing a Growth Mindset‍Like this episode?Please subscribe.

About the Author Chris Voss has used his many years of experience in international crisis and high-stakes negotiations to develop a unique program and team that applies these globally proven techniques to the business world. Prior to 2008, Chris was the lead international kidnapping negotiator for the Federal Bureau of Investigation, as well as the FBI’s hostage negotiation representative for the National Security Council’s Hostage Working Group. During Chris’s 24 year tenure in the Bureau, he was trained in the art of negotiation by not only the FBI but Scotland Yard and Harvard Law School. He is also a recipient of the Attorney General’s Award for Excellence in Law Enforcement and the FBI Agents Association Award for Distinguished and Exemplary Service. Source: https://www.blackswanltd.com/our-team/chris-voss About the Book Everything we’ve previously been taught about negotiation is wrong: you are not rational; there is no such thing as ‘fair’; compromise is the worst thing you can do; the real art of negotiation lies in mastering the intricacies of No, not Yes. These surprising tactics—which radically diverge from conventional negotiating strategy—weren’t cooked up in a classroom, but are the field-tested tools FBI agents used to talk criminals and hostage-takers around the world into (or out of) just about any scenario you can imagine.  Throughout the book, Voss draws on his experiences in truly life-or-death situations to illustrate these techniques, and offers scores of examples of how they translate into our working lives. Source: https://info.blackswanltd.com/library Links Find out more about the techniques in the book and worksheets to help plan your negotiations here: https://www.blackswanltd.com/ Buy from The Book Depository https://www.bookdepository.com/Never-Split-Difference-Chris-Voss/9781847941497/?a_aid=stephsbookshelf BIG IDEA 1 (4:14) – Tactical empathy Tactical empathy is not about agreeing with the other person’s position. Chris talks about the fact that some people are allergic in this concept because the idea of extending empathy to a hostage taker or terrorist is so abhorrent. However, the beauty of empathy is that it doesn’t demand that you agree with the other person but does mean you need to identify their underlying emotion. You don’t need to like the other person or agree with their idea to try and identify what they might be feeling. There are two ways to better build tactical empathy. First is mirroring, it’s what humans and even animals do to create comfort with others. There are two kinds of mirroring – physical and verbal mirroring.  Physical mirroring is moving in sync with the other person (which builds trust and like-ness). Verbal mirroring is repeating back the last 1-3 vital words that the other person said, which allows them to elaborate more – creating deeper understanding and connection. BIG IDEA 2 (7:46) – NO is your friend. The big myth in negotiation or sales is we want people to say ‘yes’, and say yes as quickly as possible. However, no is good because it slows things down, helps us get to the real issue and allows people to make better decisions. Mark Cuban once said – “Every no gets you closer to yes”.  No also puts the feeling of control back with the other person, which is very important in a negotiation situation. BIG IDEA 3 (10:13) – Forget fair. We often fall into the trap of wanting everything to be ‘fair’ whenever we talk about negotiation. ‘Fairness’ is often used to accuse the other party (either implicitly or explicitly) of being either unfair (they’ve made you a horrible offer) or unreasonableness (they have declined your ‘fair’ offer).  This is not very useful to a relationship in a negotiation when the idea of fairness is often used as a weapon in order to accuse someone of something that they are not doing.  Chris has discovered that one positive way of using fairness in a negotiation is up front, by making a statement like ‘I want you to feel like you’re being fairly treated at all times, so please stop me at any time you feel we’re being unfair and we’ll address it’.  Again, this puts fairness on the table up front (rather than an accusation later on) and gives control and permission to the other party to bring up ‘unfairness’ at the right time. Music By: Almanac Song by Seth Parson Let’s Connect LinkedIn: www.linkedin.com/in/steph-clarke Instagram: @stephsbizbookshelf Enjoying the show? Please hit subscribe so you don’t miss an episode and leave a review on iTunes to help others find us.

Chris Voss is the CEO & Founder of the Black Swan Group Ltd and the author of Never Split The Difference: Negotiating As If Your Life Depended On It. Chris was the lead international kidnapping negotiator for the Federal Bureau of Investigation, as well as the FBI’s hostage negotiation representative for the National Security Council’s Hostage Working Group. During Chris’s 24 year tenure in the Bureau, he was trained in the art of negotiation by not only the FBI but Scotland Yard and Harvard Law School. He is also a recipient of the Attorney General’s Award for Excellence in Law Enforcement and the FBI Agents Association Award for Distinguished and Exemplary Service.Find the Black Swan Group here: https://www.blackswanltd.com/Find Industry Talks here: https://industrytalks.net/Find Roman Perry here: https://www.romanperry.rocks/

In this episode of the Million Dollar Mortgage Experience, Jon Maddux sits down with legendary negotiator, Chris Voss. Chris has been featured in TIME, Business Insider, Fortune, CNN, ABC news, and many others. Chris Voss is prominently known for taking his field-tested skills as the FBI’s former lead international kidnapping negotiator and putting them in his book Never Split The Difference. Jon talks to Chris about how to find out if you’re the favorite or the fool, how to bond with the person you’re negotiating with, why Orpah is one of the best negotiators of all time and much more. Chris Voss Bio Prior to 2008, Chris was the lead international kidnapping negotiator for the Federal Bureau of Investigation, as well as the FBI’s hostage negotiation representative for the National Security Council’s Hostage Working Group. During his government career, he also represented the U.S. Government at two (2) international conferences sponsored by the G-8 as an expert in kidnapping. Prior to becoming the FBI lead international kidnapping negotiator, Christopher served as the lead Crisis Negotiator for the New York City Division of the FBI. Christopher was a member of the New York City Joint Terrorist Task Force for 14 years. He was the case agent on such cases as TERRSTOP (the Blind Sheikh Case – Sheikh Omar Abdel-Rahman), the TWA Flight 800 catastrophe and negotiated the surrender of the first hostage taker to give up in the Chase Manhattan bank robbery hostage-taking. During Chris’s 24 year tenure in the Bureau, he was trained in the art of negotiation by not only the FBI but Scotland Yard and Harvard Law School. He is also a recipient of the Attorney General’s Award for Excellence in Law Enforcement and the FBI Agents Association Award for Distinguished and Exemplary Service. Chris has taught business negotiation in the MBA program as an adjunct professor at the University of Southern California’s Marshall School of Business and at Georgetown University’s McDonough School of Business. He has taught business negotiation at Harvard University, guest lectured at The Kellogg School of Management at Northwestern University. The Million Dollar Mortgage Experience is the premier podcast for mortgage brokers and other real estate professionals aimed at giving away tricks, tips, and secrets to help you originate mortgage jumbo loans. Instagram: MillionDollarMortgage_Podcast Host: Jon Maddux - CEO/Co-Founder of FundLoans, Jon Maddux has been in the mortgage/finance industry for over several decades and has been featured in publications such as Forbes Names You Need to Know, The Wallstreet Journal, and more. There are few professionals that possess as much knowledge and experience in non-QM as Jon Maddux. Instagram: JonMaddux_ Facebook: Facebook.com/jonmadduxbiz FundLoans is a Jumbo/Super Jumbo wholesale mortgage lender that specializes in non-QM lending (in fact, it’s ALL we do). If you are a mortgage broker who is interested in learning more about our products, you may contact us at Info@FundLoans.com. Instagram: FundLoans Facebook: Facebook.com/FundLoans YouTube: YouTube.com/FundLoans *This podcast is intended to aid mortgage professionals only* FundLoans NMLS ID:1202262 If you are in the mortgage industry and are interested in learning more about FundLoans’ Jumbo and Super Jumbo Non-QM Mortgage Products, contact us at Info@FundLoans.com or call 866-234-6981.

My guest today is Chris Voss who served as the lead international kidnapping negotiator for the FBI. During his career, he worked on over 150 international hostage cases. During his 24 year tenure, he was trained in the art of negotiation by not only the FBI but Scotland Yard and Harvard Law School. He is also a recipient of the Attorney General's Award for Excellence and the FBI Agents Association Award for Distinguished and Exemplary Service. Chris is a master negotiator who has since written one of the top books in the field titled "Never Split the Difference." He also works as an adjunct professor at USC's Marshall School of Business and Georgetown University's McDonough School of Business. In our conversation we talk about what it's like to be on the phone with a terrorist, the traits required of a hostage negotiator, how everyone can become better at negotiating, and more. Below are all the topics with associated timestamps:Big picture of his career and highlights  (min 03:00)The moment he starts speaking to a terrorist or criminal (min 04:30)Building rapport with the other side (min 09:30)The ebbs and flows of a hostage negotiation?  (min 11:45)Traits of a great hostage negotiator? (min 16:30)Why only 5 people on the planet can do this (min 19:45)Negotiation he's most proud of (min 23:00)Negotiation that didn't go well (min 25:15)Reading someone's voice (min 27:45)Negotiating in business (min 31:00)How to improve your negotiation skills (min 34:30)Mistakes most people make (min 38:00)Dealing with people who have a big ego (min 39:15)Negotiating over email (min 40:15)Asking for a raise (min 42:30)Negotiating exercises (min 43:45)Make sure to subscribe so you don't miss an episode I've also started a monthly newsletter where I send out a few useful or insightful things that have helped me over the last month. You can sign up by clicking here or going to:https://www.professionalsplaybook.com/newsletter Instagram-- @justinfighterpilotLinkedIn-- Justin LeeFacebook--@justinfighterpilotIf you got value from this episode, please give the show a review by tapping here and scrolling to the bottom where it says: "Write a Review." Thanks for the support

GET CHRIS VOSS'S BOOK - NEVER SPLIT THE DIFFERENCE - CHRIS VOSS: https://amzn.to/2ZeiY8B To learn more from Chris send a text to the number 22828 - send FBIEMPATHY (no space) - and you'll get his email newsletter! If you want to know how to negotiate, how to never split the difference, how to negotiate like Chris Voss, watch this interview! In this video I am showing you an interview with one of my favorite authors, Chris Voss. He will share all about his book on negotiation, talk about his book Never Split the Difference, and we will talk about my review of Never Split the Difference by Chris Voss! Chris Voss is the CEO & Founder of the Black Swan Group Ltd and Author of Never Split The Difference: Negotiating As If Your Life Depended On It. Prior to 2008, Chris was the lead international kidnapping negotiator for the Federal Bureau of Investigation, as well as the FBI’s hostage negotiation representative for the National Security Council’s Hostage Working Group. During Chris’s 24 year tenure in the Bureau, he was trained in the art of negotiation by not only the FBI but Scotland Yard and Harvard Law School. He is also a recipient of the Attorney General’s Award for Excellence in Law Enforcement and the FBI Agents Association Award for Distinguished and Exemplary Service. #NEVERSPLITTHEDIFFERENCE #CHRIS VOSS #BOOK ON NEGOTIATION

Prior to 2008, Chris was the lead international kidnapping negotiator for the Federal Bureau of Investigation, as well as the FBI’s hostage negotiation representative for the National Security Council’s Hostage Working Group. During his government career, he also represented the U.S. Government at two (2) international conferences sponsored by the G-8 as an expert in kidnapping. Prior to becoming the FBI lead international kidnapping negotiator, Christopher served as the lead Crisis Negotiator for the New York City Division of the FBI. Christopher was a member of the New York City Joint Terrorist Task Force for 14 years.   During Chris’s 24 year tenure in the Bureau, he was trained in the art of negotiation by not only the FBI but Scotland Yard and Harvard Law School. He is also a recipient of the Attorney General’s Award for Excellence in Law Enforcement and the FBI Agents Association Award for Distinguished and Exemplary Service.   Chris has taught business negotiation in the MBA program as an adjunct professor at University of Southern California’s Marshall School of Business and at Georgetown University’s McDonough School of Business. He has taught business negotiation at Harvard University, guest lectured at The Kellogg School of Management at Northwestern University, The IMD Business School in Lausanne, Switzerland and The Goethe School of Business in Frankfurt, Germany. Since 2009 Christopher has also worked with Insite Security as their Managing Director of the Kidnapping Resolution Practice.   He speaks with us about tactical empathy, emotional intelligence and getting results.     22828 FBIEMPATHY The Rundown Never Split The Difference Emotional Intelligence Tactical Empathy Start With No Hyperloop Epiphany Ego Problems: Not If, When Energy Negative Emotions DIGJAM What’s In It For Me? Intuitive Listening Results Are Sexy Value Pitches Shifting Goalposts Accountability Assertiveness How Do “We” Fix This? Hitting It Head On Middlemen Preserving Relationships Proof Of Life Common Mistakes Black Swan Group Harvard Habits For Success Endurance Decision Fatigue Upcoming Projects Action Steps Subscribe to our Youtube Channel for lots of great content!   Get tickets to our next Multifamily Mastery Event in Orlando!  

The Black Swan Group is a consulting company that trains its clients how to be successful at negotiating. They help achieve exceptional results in business and personal negotiations using hostage negotiation skills. The Group was co-founded by Chris Voss, the author of Never Split the Difference: Negotiating as if Your Life Depended on It, and his son Brandon Voss.  Prior to writing this bestselling book, Chris Voss was the lead international kidnapping negotiator for the FBI, as well as the FBI's hostage negotiation representative for the National Security Council's Hostage Working Group. During his government career, he also represented the U.S. Government at two international conferences sponsored by the G-8 as an expert in kidnapping. Prior to becoming the FBI lead international kidnapping negotiator, Chris served as the lead Crisis Negotiator for the New York City Division of the FBI. He was a member of the New York City Joint Terrorist Task Force for 14 years.   During Chris's 24 year tenure in the FBI, he was trained in the art of negotiation by not only the FBI but Scotland Yard and Harvard Law School. He is also a recipient of the Attorney General's Award for Excellence in Law Enforcement and the FBI Agents Association Award for Distinguished and Exemplary Service. Since Black Swan's inception in 2008, Brandon Voss has established assessment procedures for new clients that take their needs, situations, and corporate culture into account so Black Swan's approach can be customized to each client. Brandon has made it his mission to teach clients how to identify the basic types of negotiators and has developed a methodology for dealing with each type in the most successful way. Brandon's background is in sales. He has done retail sales for Macy's and business-to-business sales for Verizon. In addition to training clients, Brandon has guest lectured at USC Marshall School of Business, Georgetown McDonough School of Business and organizations like Policy Innovators in Education. In this Podcast, Brandon Voss talks about the art of negotiation and how to use of your emotional intelligence and leverage during any negotiation. For more show notes, visit www.allanmckay.com/166/.

Negotiation is such an important skill to master. Whether it's your job salary, a business deal you're working on or just trying to get an extra 10% off your next shoe purchase, everything in life is a negotiation. There's likely nobody that knows more about negotiation than Chris Voss. Prior to 2008, Chris was the lead international kidnapping negotiator for the FBI. He dealt with over 150 kidnappings in his 24-year FBI career. In other words: when a bad guy captured an American, Chris was the first person called to safely handle the situation. He is also a recipient of the Attorney General's Award for Excellence in Law Enforcement and the FBI Agents Association Award for Distinguished and Exemplary Service. Now, Chris runs the Black Swan Consulting Group and teaches negotiation at USC & Georgetown University. Chris wrote the bestselling book: “Never Split The Difference: Negotiating As If Your Life Depended On It”. This was recommended to me by a ton of people and is a must-read for anyone looking to master their negotiation skills. In this episode, we talk about his negotiation process with terrorists, how a business or salesperson can use these tactics and tips for your next salary negotiation. “The most dangerous negotiation is the one you don't know you're in.” Listen Here: iTunes Google Play Stitcher Connect with Chris: Site Never Split The Difference Instagram Twitter Facebook Sign up for the weekly Millennial Momentum Newsletter. No BS, All hustle

Negotiation is such an important skill to master. Whether it’s your job salary, a business deal you’re working on or just trying to get an extra 10% off your next shoe purchase, everything in life is a negotiation. There’s likely nobody that knows more about negotiation than Chris Voss. Prior to 2008, Chris was the lead international kidnapping negotiator for the FBI. He dealt with over 150 kidnappings in his 24-year FBI career. In other words: when a bad guy captured an American, Chris was the first person called to safely handle the situation. He is also a recipient of the Attorney General’s Award for Excellence in Law Enforcement and the FBI Agents Association Award for Distinguished and Exemplary Service. Now, Chris runs the Black Swan Consulting Group and teaches negotiation at USC & Georgetown University. Chris wrote the bestselling book: “Never Split The Difference: Negotiating As If Your Life Depended On It”. This was recommended to me by a ton of people and is a must-read for anyone looking to master their negotiation skills. In this episode, we talk about his negotiation process with terrorists, how a business or salesperson can use these tactics and tips for your next salary negotiation. “The most dangerous negotiation is the one you don’t know you’re in.” Listen Here: iTunes Google Play Stitcher Connect with Chris: Site Never Split The Difference Instagram Twitter Facebook Sign up for the weekly Millennial Momentum Newsletter. No BS, All hustle

Want to negotiation tips from a FBI hostage negotiator?  What negotiation tools are working?  Which tools lost the value? Listen to this interview with Chris Voss. Meet Chris: Prior to 2008, Chris was the lead international kidnapping negotiator for the Federal Bureau of Investigation, as well as the FBI’s hostage negotiation representative for the National Security Council’s Hostage Working Group. During his government career, he also represented the U.S. Government at two (2) international conferences sponsored by the G-8 as an expert in kidnapping. Prior to becoming the FBI lead international kidnapping negotiator, Christopher served as the lead Crisis Negotiator for the New York City Division of the FBI. Christopher was a member of the New York City Joint Terrorist Task Force for 14 years.    During Chris’s 24 year tenure in the Bureau, he was trained in the art of negotiation by not only the FBI but Scotland Yard and Harvard Law School. He is also a recipient of the Attorney General’s Award for Excellence in Law Enforcement and the FBI Agents Association Award for Distinguished and Exemplary Service.  For more info about Chris and his work visit: https://blackswanltd.com/ Chris has taught business negotiation in the MBA program as an adjunct professor at University of Southern California’s Marshall School of Business and at Georgetown University’s McDonough School of Business.  He has taught business negotiation at Harvard University, guest lectured at The Kellogg School of Management at Northwestern University, The IMD Business School in Lausanne, Switzerland and The Goethe School of Business in Frankfurt, Germany.   Get your FREE copy of Maximum Influence

Chris Voss is the CEO & Founder of the Black Swan Group Ltd and author of Never Split The Difference: Negotiating As If Your Life Depended On It. He has used his many years of experience in international crisis and high-stakes negotiations to develop a unique program and team that applies these globally proven techniques to the business world.   Prior to 2008, Chris was the lead international kidnapping negotiator for the Federal Bureau of Investigation, as well as the FBI’s hostage negotiation representative for the National Security Council’s Hostage Working Group. During Chris’s 24 year tenure in the Bureau, he was trained in the art of negotiation by not only the FBI but Scotland Yard and Harvard Law School. He is also a recipient of the Attorney General’s Award for Excellence in Law Enforcement and the FBI Agents Association Award for Distinguished and Exemplary Service.   Chris has taught business negotiation in the MBA program as an adjunct professor at University of Southern California’s Marshall School of Business and at Georgetown University’s McDonough School of Business. He has taught business negotiation at Harvard University, guest lectured at The Kellogg School of Management at Northwestern University, The IMD Business School in Lausanne, Switzerland and The Goethe School of Business in Frankfurt, Germany.   On today’s episode, we talk to Chris Voss about his journey and what inspired him to get into entrepreneurship. Growing up, Chris would always find different ways to make money from selling Christmas cards, cold drinks in front of the house, and more. He shares with us how watching “The Super Cops” movie inspired him to pursue a career in law enforcement. You’ll hear stories from when Chris was a FBI hostage negotiator and lessons learned you can use in when negotiating in business and life.   Chris also shares with us one of his favorite negotiation deals and what he learned from that experience that any aspiring entrepreneur can use to take their deals. Lastly, we wrap up the episode with some great action steps you can do today to become a better negotiator. Chris shares a neuroscience fact about having gratitude and a positive frame of mind can help you become smarter when making decisions in business and life.   Key Points From This Episode: Chris takes us back to his early days and how he learn the value of working hard and figuring things out from watching his father in business How Chris began his career in law enforcement and how an injury in martial arts ended up being one of the best things that ever happened to Chris’ career Chris’ experience of working 5 months in a suicide hotline opened to door for him to start his career in hostage negotiation The differences between terrorist/hostage vs. business negotiation  Chris’ story of a 8-million deal and how you can leverage emotional intelligence when negotiating deals The importance of diffusing negatives people have by observation (Did you know? 70% deals are made not to accomplish gains but to avoid losses which is effectively to solve problems) How talking about “the elephant in the room” can help you build rapport and trust immediately (The story of Chris’ experience with middle eastern muslim hostages and witnesses) How you can build better relationships with people if you show them that you understand who they are and what their fears and needs are Examples of hostages experiences a 10 million random deal (being opening to coaching was key to success and The birth of “that’s right” movement (when you summarize something from their perspective not from a neutral or your perspective and get the person to say that’s right) Key Things To Practice When Negotiation (set the intention by putting the person’s best interest first → building rapport by being relatable → uncover the person’s problem and the costs of staying in...

Chris Voss is the author of Never Split the Difference: Negotiating As If Your Life Depended On It, CEO of Black Swan Group Ltd., and a former lead negotiator for the FBI. Prior to 2008, Chris was the lead international kidnapping negotiator for the Federal Bureau of Investigation, as well as the FBI’s hostage negotiation representative for the National Security Council’s Hostage Working Group. During his government career, he also represented the U.S. Government at two (2) international conferences sponsored by the G-8 as an expert in kidnapping. Prior to becoming the FBI lead international kidnapping negotiator, Christopher served as the lead Crisis Negotiator for the New York City Division of the FBI. Christopher was a member of the New York City Joint Terrorist Task Force for 14 years.  He was the case agent on such cases as TERRSTOP (the Blind Sheikh Case – Sheikh Omar Abdel-Rahman), the TWA Flight 800 catastrophe and negotiated the surrender of the first hostage taker to give up in the Chase Manhattan bank robbery hostage taking. During Chris’s 24 year tenure in the Bureau, he was trained in the art of negotiation by not only the FBI but Scotland Yard and Harvard Law School. He is also a recipient of the Attorney General’s Award for Excellence in Law Enforcement and the FBI Agents Association Award for Distinguished and Exemplary Service. Chris has taught business negotiation in the MBA program as an adjunct professor at University of Southern California’s Marshall School of Business and at Georgetown University’s McDonough School of Business.  He has taught business negotiation at Harvard University, guest lectured at The Kellogg School of Management at Northwestern University, The IMD Business School in Lausanne, Switzerland and The Goethe School of Business in Frankfurt, Germany. Since 2009 Christopher has also worked with Insite Security as their Managing Director of the Kidnapping Resolution Practice. In today’s episode, we discuss: Is real life FBI negotiating like what we see in the movies How we can use negotiating skills in our every day lives Strategies for dealing with customer service representatives How to be the smartest and most interesting person in the room Website: BlackSwanLtd.com/ Twitter: @VossNegotiation Facebook: www.facebook.com/BlackSwanLTD Click here for Black Swan Group's and Chris' YouTube page. Text "FBIempathy" to 22828 to get Chris' free newsletter. Highly recommend this weekly newsletter. Check out Chris' book "Never Split the Difference: Negotiating As If Your Life Depended On It." Articles of interest ... "Ask a Hostage Negotiator: What's the Best Way to Get a Raise?" (The Atlantic) "5 Tactics to Win a Negotiation" (Time.com) "3 Keys to Bargaining with Anyone" (Inc.com) Past "Success is a Choice" podcast episodes of interest . . . Brad Lea (CEO of Lightspeed VT & Sales Expert) - Episode 066 Larry Winget (The Pitbull of Personal Development) - Episode 054 Ed Decosta (John Maxwell Faculty Member & Sales Expert) - Episode 050 Lolly Daskal (Fortune 500 Business Coach)- Episode 044 Micheal Burt (Creator of the "Monster Producer" program) - Episode 022 Betsy Butterick (Communication Specialist) - Episode 013   Today’s podcast is brought to you by audible – get a FREE audiobook download and 30-day free trial (new subscribers only) at www.audibletrial.com/SuccessIsAChoice. Over 180,000 titles to choose from for your iPhone, Android, Kindle or mp3 player.  Our friends at audible are offering a free download of Chris' great book Never Split the Difference: Negotiating As If Your Life Depended On It. Take advantage of this great deal by visiting www.AudibleTrial.com/SuccessIsAChoice.  

Welcome to episode #605 of Six Pixels Of Separation - The Mirum Podcast.  Here it is: Six Pixels Of Separation - The Mirum Podcast - Episode #605 - Host: Mitch Joel. His book is easily one of the best books that I have read in a very long time. The concept of negotiating has been a hot topic for authors and business speakers for a very long time. Still, Chris Voss is truly brilliant and his book, Never Split The Difference - Negotiating As If Your Life Depended On It, is just chock full of genius from start to finish. Chris was the lead international kidnapping negotiator for the Federal Bureau of Investigation, as well as the FBI's hostage negotiation representative for the National Security Council's Hostage Working Group. Prior to becoming the FBI lead international kidnapping negotiator, Christopher served as the lead Crisis Negotiator for the New York City Division of the FBI. Christopher was a member of the New York City Joint Terrorist Task Force for 14 years. During Chris's 24 year tenure in the Bureau, he was trained in the art of negotiation by not only the FBI but Scotland Yard and Harvard Law School. He is also a recipient of the Attorney General's Award for Excellence in Law Enforcement and the FBI Agents Association Award for Distinguished and Exemplary Service. Chris currently teaches business negotiation in the MBA program as an adjunct professor at University of Southern California's Marshall School of Business and at Georgetown University's McDonough School of Business. So, yeah, he knows a thing or two (or a million) about how to get things done. It's been a while since I was this nervous to speak with a book author (because I admire his work so much). Enjoy the conversation... Running time: 48:49. Hello from beautiful Montreal. Subscribe over at iTunes. Please visit and leave comments on the blog - Six Pixels of Separation. Feel free to connect to me directly on Facebook here: Mitch Joel on Facebook. or you can connect on LinkedIn. ...or on twitter. Six Pixels of Separation the book is now available. CTRL ALT Delete is now available too! Here is my conversation with Chris Voss. Never Split The Difference - Negotiating As If Your Life Depended On It. The Black Swan Group. Follow Chris on Twitter. This week's music: David Usher 'St. Lawrence River'. Download the Podcast here: Six Pixels Of Separation - The Mirum Podcast - Episode #605 - Host: Mitch Joel. Tags: advertising advertising agency advertising podcast brand business blog business book business conversation business negotiation business podcast chris voss digital marketing digital marketing agency digital marketing blog digital marketing podcast disruption FBI georgetown university harvard law school innovation j walter thompson jwt leadership book leadership podcast management podcast marketing marketing agency marketing blog marketing podcast marshall school of business mcdonough school of business mirum mirum agency mirum agency blog mirum blog mirum canada mirum in canada mitch joel mitchjoel negotiating negotiation never split the difference non fiction book podcast scotland yard six pixels of separation university of southern california wpp

  My guest in this episode is Chris Voss. Chris is the Founder and CEO of the Black Swan Group Ltd and author of Never Split The Difference: Negotiating As If Your Life Depended On It. He has used his many years of experience in international crisis and high-stakes negotiations to develop a unique program and team that applies these globally proven techniques to the business world. Prior to 2008, Chris was the lead international kidnapping negotiator for the Federal Bureau of Investigation, as well as the FBI’s hostage negotiation representative for the National Security Council’s Hostage Working Group. During his government career, he also represented the U.S. Government at two (2) international conferences sponsored by the G-8 as an expert in kidnapping. Prior to becoming the FBI lead international kidnapping negotiator, Chris served as the lead Crisis Negotiator for the New York City Division of the FBI. Chris was a member of the New York City Joint Terrorist Task Force for 14 years.  He was the case agent on such cases as TERRSTOP (the Blind Sheikh Case – Sheikh Omar Abdel-Rahman), the TWA Flight 800 catastrophe and negotiated the surrender of the first hostage taker to give up in the Chase Manhattan bank robbery hostage taking. During Chris’s 24 year tenure in the Bureau, he was trained in the art of negotiation by not only the FBI but Scotland Yard and Harvard Law School. He is also a recipient of the Attorney General’s Award for Excellence in Law Enforcement and the FBI Agents Association Award for Distinguished and Exemplary Service. Chris currently teaches business negotiation in the MBA program as an adjunct professor at University of Southern California’s Marshall School of Business and at Georgetown University’s McDonough School of Business.  He has taught business negotiation at Harvard University, guest lectured at The Kellogg School of Management at Northwestern University, The IMD Business School in Lausanne, Switzerland and The Goethe School of Business in Frankfurt, Germany. Since 2009 Chris has also worked with Insite Security as their Managing Director of the Kidnapping Resolution Practice. Interview Links: The Black Swan Group If you have enjoyed our podcast, please share with friends and family Please Subscribe, Rate, and Review on Itunes so more people can find us! so more people can find us! Please Support Us by Becoming A Patron on Patreon Open Your Goldmoney Account & Get A 5% Bonus Support Our Sponsors Gelt Inc.,  is committed to providing investors with quality, cash-flowing investment opportunities and is seeking to acquire multifamily, retail, and mobile home park properties in the Western United States with an emphasis in California, Utah, Nevada, Arizona, Colorado, and Oregon. www.geltinc.com The Real Asset Investor, create value for investors looking for higher yield returns from real estate ventures domestically and also internationally and other real asset classes such as ATM's. www.therealassetinvestor.com Joint Ops Properties, have designed a system to take any beginner to an experienced deal making investor in the least amount of time, offering opportunities from basic education, coaching, bridge investing to turn-key investments in the cash flowing market of St. Louis, MO. www.jointopsproperties.com Norada Real Estate helps take the guesswork out of real estate investing.  By researching top real estate growth markets and structuring complete turnkey real estate investments, we help you succeed by minimizing risk and maximizing profitability. www.noradarealestate.com Valhalla Wealth Financial, reclaim the banking function within your own life with the premier strategies of the Wealthy. www.valhallawealth.com Audible, download any audio book for FREE when you try Audible for 30 days www.cashflowninjabook.com Thanks so much for joining me again. Have some feedback you’d like to share? Leave a note in the comment section below! If you enjoyed this episode, please share it using the social media buttons you see at the bottom of the post! Also, please leave an honest review for the Cashflow Ninja Podcast on iTunes. Ratings and reviews are extremely helpful and greatly appreciated! They do matter in the rankings of the show, and I read each and every one of them. And finally, don’t forget to subscribe to the show on iTunes to get automatic updates, please follow me on twitter @mclaubscher and Instagram, @cashflowninjapodcast. Until next time! Live a life of passion and purpose on YOUR terms, M.C. Laubscher

Are you ready and able to expertly negotiate all the deals that happen in your life? From big business deals to where to eat for dinner to bedtime with the kids, life can be a constant series of negotiations. Learn how to best handle them in this episode.    Former FBI hostage negotiator Chris Voss shares the tips and secrets to negotiation in this episode of the podcast.  Chris is the Founder and CEO of the Black Swan Group Ltd and author of Never Split The Difference: Negotiating As If Your Life Depended On It. He has used his many years of experience in international crisis and high-stakes negotiations to develop a unique program and team that applies these globally proven techniques to the business world. During Chris’s 24 year tenure in the Bureau, he was trained in the art of negotiation by not only the FBI but Scotland Yard and Harvard Law School. He is also a recipient of the Attorney General’s Award for Excellence in Law Enforcement and the FBI Agents Association Award for Distinguished and Exemplary Service. In this episode, you will… Learn the secret to negotiation is actually giving the other side the illusion of control Understand how teams that were better at their approach actually got to their deals quicker Discover the great power of deference  Realize one of the best things you can do is help the other side say "no" [Tweet ""You don’t pull ahead of the pack by doing the same things that everyone else is doing." - Chris Voss"] Listen to it in our Podcasts on iTunes: Or you can watch the video on Youtube here: Episode Resources:Book : Never Split The Difference The Black Swan Group Book : Start with NO Ed O’Keefe Show Ed O’Keefe Show Facebook Ed O’Keefe Show Twitter  

Negotiation is a skill all of us, as men, can and should improve. Whether you're talking a criminal into releasing hostages (like my guest has done) or negotiation a pay raise or promotion, the art and science of negotiating is going to serve you well. Today my guest, former lead international kidnapping negotiator for the FBI, Chris Voss joins me to talk about the characteristics of a great negotiator, how powerful your words can actually be, why you should be going for a 'no' as opposed to a 'yes' and how to use what he calls tactical empathy to your benefit. CHRIS VOSS Chris Voss is the Founder and CEO of the Black Swan Group Ltd and author of Never Split the Difference: Negotiating as if Your Life Depended on It. He has used his years of experience in international crisis and high-stakes negotiations to develop a unique program and team that applies these globally proven techniques to the business world. Prior to 2008, Chris was the lead international kidnapping negotiator for the FBI, as well as the FBI’s hostage negotiation representative for the National Security Council’s Hostage Working Group. During his government career, he also represented the U.S. Government at two (2) international conferences sponsored by the G-8 as an expert in kidnapping. Chris also served as the lead Crisis Negotiator for the New York City Division of the FBI. Christopher was a member of the New York City Joint Terrorist Task Force for 14 years. He was trained in the art of negotiation by not only the FBI but Scotland Yard and Harvard Law School. He is also a recipient of the Attorney General’s Award for Excellence in Law Enforcement and the FBI Agents Association Award for Distinguished and Exemplary Service. Chris currently teaches business negotiation in the MBA program as an adjunct professor at University of Southern California’s Marshall School of Business and at Georgetown University’s McDonough School of Business. Please leave us a review at http://www.orderofman.com/itunes Shownotes: http://www.orderofman.com/090 Website: http://www.orderofman.com

Episode 165: Chris Voss - Negotiating As If Your Life Depended On It Chris Voss is the Founder and CEO of the Black Swan Group Ltd and author of Never Split The Difference: Negotiating As If Your Life Depended On It. He has used his many years of experience in international crisis and high-stakes negotiations to develop a unique program and team that applies these globally proven techniques to the business world. Prior to 2008, Chris was the lead international kidnapping negotiator for the Federal Bureau of Investigation, as well as the FBI’s hostage negotiation representative for the National Security Council’s Hostage Working Group. During his government career, he also represented the U.S. Government at two international conferences sponsored by the G-8 as an expert in kidnapping. He was the case agent on such cases as TERRSTOP (the Blind Sheikh Case – Sheikh Omar Abdel-Rahman), the TWA Flight 800 catastrophe and negotiated the surrender of the first hostage taker to give up in the Chase Manhattan bank robbery hostage taking. During Chris’s 24 year tenure in the Bureau, he was trained in the art of negotiation by not only the FBI but Scotland Yard and Harvard Law School. He is also a recipient of the Attorney General’s Award for Excellence in Law Enforcement and the FBI Agents Association Award for Distinguished and Exemplary Service. Chris currently teaches business negotiation in the MBA program as an adjunct professor at University of Southern California’s Marshall School of Business and at Georgetown University’s McDonough School of Business.  He has taught business negotiation at Harvard University, guest lectured at The Kellogg School of Management at Northwestern University, The IMD Business School in Lausanne, Switzerland and The Goethe School of Business in Frankfurt, Germany. Since 2009 Christopher has also worked with Insite Security as their Managing Director of the Kidnapping Resolution Practice. Episode 165: Chris Voss - Negotiating As If Your Life Depended On It Subscribe on iTunes  or Stitcher Radio The Learning Leader Show “Every single question you ask will trigger an emotional response on the other side." In This Episode, You Will Learn: "Active Listening" leads to being a great negotiator "In a 2 hour conversation, there will be solid gold" There is always a difference in the literal truth and the actual truth Why you cannot be scared to look stupid by not asking clarifying questions How spending 24 years in the FBI, and negotiating over 150 kidnappings have developed his incredible ability International kidnappings are bargaining... Commodities  "Leaders and Learners ask and they follow through" When closing a big business deal, terms and conditions are typically more important than the price: Try not to talk dollars until the very end.  Satisfaction and peace of mind is what closes most deals How to develop trust and peace of mind -- Predictability with trust "Be a mirror" -- How to quickly establish rapport: 1 to 3 words repeating with the other says Why Howard Stern is one of the best interviewers in the world... He gets people to share things they would never normally say How to negotiate better terms when discussing a job offer -- Thinking long term vs. short term -- Insist on being part of projects that help the long term success of the company. Create your value "What makes you ask?" What's the question behind the question? The Jeff Schilling kidnapping -- A $10m pricetage -- Using "That's right" to create a bonding moment and get Jeff back The D.C. Snipers - Chris shares his involvement with that negotiation How to spot liars... How to guarantee execution, what questions to use at what times Liars use more words (typically) than people telling the truth to justify their story (their lie) The 7-38-55 percent rule When should you use the other persons first name and when it's too much How to coach emotional intelligence skills "Leaders and Learners ask and they follow through" Continue Learning: Read Chris's Book: Never Split The Difference Follow Chris on Twitter: @VossNegotiation To Follow Me on Twitter: @RyanHawk12 You may also like these episodes: Episode 078: Kat Cole – From Hooters Waitress To President of Cinnabon Episode 071: Nate Boyer - Green Beret, Texas Football, The NFL Episode 073: Jay Bilas - World Class ESPN Basketball Broadcaster, Toughness, Fixing The NCAA Episode 107: Simon Sinek – Leadership: It Starts With Why Did you enjoy the podcast? If you enjoyed hearing Chris Voss on the show, please don’t hesitate to send me a note on Twitter or email me. Episode edited by the great J Scott Donnell The Learning Leader Show is supported by Daor Design - Daor Design will help you build your brand like nobody’s business. Most of their work falls into one of four categories: Logo Design, Print Design, Web Design or Digital Marketing. They pride themselves in being a trusted, valued resource for their growing family of clients.