Podcast appearances and mentions of Paul Bedford

23-year-old Celeste Manno had her life brutally taken from her by a man who had relentlessly stalked her, despite Celeste going to great lengths to protect herself legally. Her killer only received a 36-year sentence. A punishment Celeste's family and many others believe is not nearly severe enough given the gravity of his crimes. Visit justiceforceleste.com to learn more about Celeste's story and how you can support her family's fight for justice. This episode references violent crime and men's violence against women. If you or anyone you know needs assistance, contact 1800 RESPECT on 1800 737 732. See omnystudio.com/listener for privacy information.

After listening to a recent LIFTs podcast with Dr Paul Bedford, he outlined two essential rules for providing great sales and service. It resonated so deeply with our host Jack Thomas, he did a deep dive on today's episode into what these crucial rules are, and how to win at them.   THE FIT GUIDE The Fit Guide helps you find and experience the world's best fitness clubs and studios; and helps clubs create incredible, five star client experiences every time. Visit The Fit Guide The Fit Guide on LinkedIn The Fit Guide on Instagram The Fit Guide Newsletter   SHOW RESOURCES Jack Thomas on LinkedIn Fitness Business Asia Website Fitness Business Asia Instagram

Ever wondered what it takes to launch a successful board game on Kickstarter? In episode 203 of Crowdfunding Nerds, I dive deep into this topic with Paul Bedford, the creative mind behind Hard Fun Games. Paul is currently working on an exciting project called "Hunted by a God," and we're here to unpack the secrets to crowdfunding success. We kick off by discussing the crucial 90-day pre-launch marketing strategy, emphasizing the need for a solid plan and legal protection through an LLC. We also tackle the nitty-gritty of managing Kickstarter campaigns, from handling add-ons to setting realistic funding goals and stretch goals. Paul brings up the debate on starting small versus going big, and we explore the balance between passion and practicality. Plus, Paul gives us a sneak peek into "Hunted by a God" and invites you to join his project's community. Tune in for a treasure trove of insights that could make or break your Kickstarter dreams!    Check out Paul's Game: Hunted by a God: https://www.huntedbyagod.com/landingpage Facebook: https://www.facebook.com/huntedbyagod/ Instagram: https://www.instagram.com/hunted.by.a.god/   Check out our website at crowdfundingnerds.com and join our bustling community on Facebook.   Stay Nerdy!

In this episode, we are joined by industry expert and ‘Retention Guru' Dr. Paul Bedford. This is a must-watch episode for gym owners wanting to scale and improve their businesses. As a seasoned expert in client retention in the fitness industry, Paul breaks down actionable strategies for increasing client lifetime value, using data analysis to inform decisions, and easy-to-implement tactics that will enhance your gym's overall operations. Learn from his vast experience working with million dollar gyms worldwide and discover the secrets to transform your business and boost your bottom line! Key Highlights: The 3 secrets to client retention that you can implement today without costing you anything! Find out what hundreds of successful gyms across the world are doing that you aren't. How to implement secondary income and joining fees to improve both profits and retention. The hidden details in the customer journey that can have big retention impacts. The impact of low-cost gym chains on the independent sector, and how to bounce back.   To find out how Fitness Marketing Agency can help your Fitness Business, book a demo call using the link below:   https://fitnessmarketing.agency/high-growth?sl=paulbedfordpodcast.    Connect with Fitness Marketing Agency on Instagram: https://www.instagram.com/fitnessmarketingagency/?hl=en-gb#   To find out more about how The Retention Guru Dr. Paul Bedford can help you and your business, visit his website using the link below:   https://www.retentionguru.com/.    Connect with Dr. Paul Bedford on Linkedin   https://www.linkedin.com/in/drpaulbedford/.    This episode is sponsored by Wellbeing Fitness Education Centre, to find out more, you can find them using the link below:   https://ptqualification.com/pt-certification.   

In this episode, Dr. Paul Bedford dives into the generational differences shaping the fitness industry's recruitment and retention strategies, highlighting the impact of younger workers' tendency towards role-hopping and entrepreneurial pursuits. He reflects on how his unique background in nightclubs has influenced his approach to customer and staff experiences, and discusses the potential of older generations in the workforce. The conversation also explores the influence of technology on job roles, offering practical examples and comparisons between Millennial and Gen Z behaviors, while speculating on the future of fitness training and the role of AI in modern workplaces. https://goteamup.com/  https://podcastcollective.io/  

On this LIFTS podcast, Escape Fitness CEO, Matthew Januszek and Mo Iqbal, Founder & CEO of SweatWorks are joined by guest, Dr. Paul Bedford, the "Retention Guru", researcher, international speaker and fitness industry expert on retention, attrition and customer experience.  This episode revolved around strategies to boost retention, from emphasising the importance of personalisation, empathy and tailoring experiences to your audience through to analysing the potential of technology to individualise the member journey, highlighting how vital it is to understand the needs and preferences of members in order to create a successful, sustainable fitness business.  Key topics discussed include: Retention strategies for fitness businesses. The importance of empathy and report. Utilising data and analytical tools correctly. The impact of ‘gymtimidation.' Generationally designed gyms. Whether wearables or AI can boost retention. To learn more about Dr. Paul Bedford, click here: https://www.retentionguru.com/ ====================================================== Support fitness industry news by sponsoring future LIFTS episodes. Contact us at marketing@escapefitness.com for advertising opportunities. Subscribe to our YouTube channel and turn on your notifications so you never miss a new video when it's published: https://www.youtube.com/user/EscapeFitness Shop gym equipment: https://escapefitness.com/shop View our full catalog: https://escapefitness.com/support/catalog (US) https://escapefitness.com/support/catalogue (UK)  ====================================================== Facebook: https://www.facebook.com/Escapefitness Instagram: https://www.instagram.com/escapefitness Twitter: https://www.twitter.com/escapefitness LinkedIn: https://www.linkedin.com/company/escapefitness/   0:00      Intro 03:34    Retention strategies for fitness businesses 07:56    Data-driven strategies 12:32    Empathy and retention, focusing on analysis tools 16:47    Using data to motivate weight loss programmes 21:00    Gym intimidation and the impact of aesthetics on exercise 24:53    How fitness preferences and gym memberships change with age 33:51    Wearables and AI technology to improve retention 38:43    How fitness brands can compete with YouTube trainers 42:47    Personalised experiences and AI tools to boost retention 48:08    Customer experience in the fitness industry

Welcome to episode 16 of The Premier League Cricket Show, which for this episode becomes the National Counties Cricket Show as we continue our partnership and bring the discussions, guests, and unmatched insights from around the NCCA peak of the recreational cricket pyramid together with our coverage of the 32 ECB Premier Leagues. In this episode we joined members of the NCCA at their Annual General Meeting & Forum and chatted all things NCCA with Chairman - Nick Archer, Head of Cricket Wales Talent Pathway - Matt Dando-Thompson, Oxfordshire Performance Director - Matt Barnes, Head of Wiltshire Talent Pathway - Tom Morton and with Paul Bedford the ECB Leagues & National Counties Manager. Thanks for listening and if you enjoy the show, why not show us some love and leave us a 5-star review on your favourite podcast platform as it helps other potential listeners to find us when they are searching for cricketing podcasts.  And don't forget to follow us on X, formerly known as Twitter, and Instagram on both to join the conversation, share your thoughts, and connect with us & fellow premier league cricket fans. Twitter: @TPLCricketShow Instagram: @TPLCricketShow Email: TPLCricketShow@gmail.com Twitter: @NCCA_UK Instagram: @NCCA.UK Website: www.nationalcountiesca.co.uk Learn more about your ad choices. Visit podcastchoices.com/adchoices

In this week's episode, we learn how to make members loyal to your club. Dr. Paul Bedford, a former personal trainer, studied academically to understand why people left despite him being good and qualified. He is now known as the "Retention Guru" and shares his top 10 retention factors based on research analyzing 5.5 million customers from 4,500 clubs in 31 different countries. During the episode, Dr. Bedford emphasizes the importance of setting manageable goals that come from the customers themselves. He also emphasizes making exercise enjoyable and avoiding name-calling or shaming. Listen to this episode of the Overcomer's Podcast to learn more about Dr. Bedford and how to make your club or gym successful while keeping old and new members comfortable and loyal.

On this week's episode of the Escape Your Limits Podcast, we are recording from Downtown LA at the World Gym International Convention. With a brand-new management team, they have identified what they think are some of the biggest trends they need to be investing in for their future. The event brought together over 200 business owners, entrepreneurs and suppliers including some top experts to talk about the future. Escape Fitness was one of the event sponsors and allowed us to record a series of short interviews from some of the talented people speaking at the event that include: Paul Bedford the retention GURU to share some of his latest research about about keeping people in gyms Jarrod Sarraco talking about how to future proof your business  Dennis Yu discussing the recent changes in digital marketing world and sharing some of the new strategies very few people are utilizing And finally Sal Pellegrino from Peleton Commercial who provides a manufacturers perspective on the changes we are seeing in the industry Please enjoy this special episode from the World Gym Convention in LA. To learn more about World Gym, click here! https://www.worldgym.com/ 0:00 Intro 1:04 Jarrod Sarraco 7:32 Dr. Paul Bedford 21:51 Dennis Yu & Gavin Lira 40:16 Sal Pellegrino 52:14 Jeanie Jaber Chehayeb 1:00:50 Samuel Young 1:11:55 Nicole Vahey

Meet the manager: Paul Bedford of Edition Capital talks about the new Edition VCT. Edition Capital is a specialist investor in the leisure & entertainment sector. Why are they launching a VCT, and why now? What opportunities and risks do they see in the sector at present? In this podcast we find out about the investment team's collective background (including experience at Simon Fuller's 19 Entertainment and Cream Group) and some examples of previous and current investments (including Social Pantry, Incipio, and Impresario Festivals). Paul tells us how the challenging economic environment is affecting portfolio companies and investors, and what he sees as the outlook for leisure businesses in the longer term. Ultimately, why might experienced investors consider Edition VCT? Listen now to learn more. IMPORTANT: Opinions expressed are the interviewee's own & do not necessarily reflect views of Wealth Club. These interviews, like our service, are not advice. Venture Capital Trusts are high risk; you could lose your capital. If unsure an investment is for you, seek advice For details on Edition VCT – our review, documents, and how to invest – please see https://www.wealthclub.co.uk/venture-capital-trusts/edition-vct/.

Paul has been involved in the health & fitness industry for 30 years. Firstly as a Fitness Instructor, later as a tutor (training other trainers) and for the last 15+ years - after 2 Masters Degrees & a PHD - advising gyms & health clubs all over the world on how to attract and keep members. Paul brings his vast knowledge & experience to this unique conversation where we reverse engineer the advice he gives to global fitness brands to help you (the individual) to create long lasting behaviour change in your life

It seems like everyone, everywhere is talking about technology. Hybrid business models. The Metaverse. And how... if you don't integrate these new tools, you're going to be left in the dust!   If you are feeling totally overwhelmed by all of the options that are available to you as a business owner, if you're scratching your head thinking, "wow I've invested a lot of time and money into technology, but I don't really see the return on the investment", this episode is for you.    Our guest in this episode discusses technology in the fitness industry, what's working, what's not working, where the gaps are, AND... how one simple thing can help you make better decisions for your business, in regards to integrating technology, and beyond.

“You know, if you think, every member that you've got in the gym knows three people, they know at least three people, who they're friends with, that don't exercise. Be a friend, bring a friend. That would be my message,” says Dr. Paul Bedford. Paul Bedford, the Retention Guru, is a fitness industry authority on retention, attrition and member experience. In this episode, you'll learn: The fitness industry shouldn't be waging war against others in the industry, rather, the industry should be waging war against inactivity There needs to be more collaboration in fitness The best technologies to keep you on track with your exercise, according to Dr. Bedford How to motivate others to get active using the power of friendship, existing connections, and instilling value. “Be a friend, bring a friend.”   Connect with Paul: Website - retentionguru.com   Connect with Jarod and Yancy on social, and attend a DEKA event:  -Jarod's Social: @jarod_cogswell -Yancy's Social: @YancyCulp -Race a DEKA Event: DEKA-FIT SPONSOR This episode of Spartan Up is brought to you by DUROLANE, a single injection that may provide up to six months 1 of relief from osteoarthritis knee pain. Risks can include general knee pain and pain at the injection site. You can see full prescribing information at DUROLANE.com.   SUBSCRIBE: Apple Podcasts: http://bit.ly/SpartanUpShow  YouTube: http://bit.ly/SpartanUpYT Spotify: https://open.spotify.com/show/1pYBkk1T684YQg7CmoaAZt    FOLLOW SPARTAN UP: Spartan Up on Instagram: @spartanuppodcast Spartan Up on Twitter: @SpartanUpPod   CREDITS: Producer: Lake Watters Host: Jarod Cogswell and Yancy Culp Sr Producer: Marion Abrams   © 2021 Spartan

“I speak to people all the time that go, ‘I can't do this because… of my age. Because of my gender. Because of my sexual preference. Because I've got hair. Because I've got no hair. Because of my accent. Because of where I was born. Because of the color of my skin. Because of the school I went to, or didn't go to.' People are carrying all of that, all of the time. And the thing I would say to the young me, and I'd also say to other people is, recognize your limiting beliefs, and recognize what you've already done to overcome them,” says Dr. Paul Bedford. Paul Bedford, the Retention Guru, is a fitness industry authority on retention, attrition and member experience. In this episode, you'll learn: How to get to someone's head in order to get to their body   The difference between coaching and training   Importance of POSITIVE feedback   Recognizing limiting beliefs to overcome them   The difference between exercise and training   Connect with Paul: Website - retentionguru.com   Connect with Jarod and Yancy on social, and attend a DEKA event:  -Jarod's Social: @jarod_cogswell -Yancy's Social: @YancyCulp -Race a DEKA Event: DEKA-FIT SPONSOR This episode of Spartan Up is brought to you by Nutrafol. You can grow thicker, healthier hair without a prescriptionNutrafol is physician formulated to be ONE HUNDRED PERCENT drug-free. They use natural, medical-grade botanicals in consistently effective dosages so you get the most reliable results. Save fifteen dollars off your first month's subscription by visiting https://nutrafol.com/  and using the code SPARTAN   SUBSCRIBE: Apple Podcasts: http://bit.ly/SpartanUpShow  YouTube: http://bit.ly/SpartanUpYT Spotify: https://open.spotify.com/show/1pYBkk1T684YQg7CmoaAZt    FOLLOW SPARTAN UP: Spartan Up on Instagram: @spartanuppodcast Spartan Up on Twitter: @SpartanUpPod   CREDITS: Producer: Lake Watters Host: Jarod Cogswell and Yancy Culp Sr Producer: Marion Abrams   © 2021 Spartan

This week I chat to Daniel Paterson. Dan is the co-owner of Wakefield CrossFit. He has been a personal trainer since 2007 and owns Wakefield CrossFit with his friend and business partner Paul Bedford. We get into running a box this last year. Rep It Out UK and why he stopped running the event. We also discuss health, obesity, the state of the country and peoples mindset with regards to their own health and lifestyle. Dan has a very interesting take on things and I loved chatting to him! I hope you enjoy it as much as I did. Episode 48 - Daniel Paterson - Values, Principles and Living a Life of Purpose - YouTube

Our weekly podcast is made possible by Virtuagym and GoCardless. Virtuagym and GoCardless. Virtuagym is a leading provider of fitness software. Click on the link to request a free demo: http://bit.ly/VirtuagymEN GoCardless is on a mission to take the pain out of getting paid for businesses with recurring revenue. Discover them here: https://gocardless.com/ We spoke to Dr Paul Bedford, also known as the fitness industry's very own Retention Guru. Paul is a researcher, international speaker and fitness industry expert on retention, attrition and customer experience. A regular face at the world famous IHRSA conventions and many others, we are proud to have him join us for an episode of FitNation to discuss the top 10 retention strategies to avoid! Paul notes there are 71 variables which can impact your retention, and will share gems from his 30 years of experience as well as his master's degree in exercise and health behaviours and a PhD from the London Sports Institute. We discuss: How retention strategies have changed Top 10 strategies to avoid Quick, actionable insights you can take for your business How operator actions influence member reactions Sign up for more exciting events at https://fitnation.co/

Here is the fourth in a series of roundtables we recorded from our recent virtual conference Glofox Connect. Emma Barry, Global Fitness Authority and Author of Building a Badass Boutique, Barry Ennis and Shay Kostabi, hosts of The Fitness Career Mastery Podcast, Dr. Paul Bedford, Fitness Industry Expert on Retention, Attrition and Customer Experience, Chris Stevenson IHRSA Board Member and Owner of Stevenson Consulting and Steve Pirt, CEO of Friction Free Fitness give expert insights on the value you need to be providing to keep members engaged. This podcast is brought to you by Glofox, a gym software management company. If you are looking to accelerate growth, work efficiently and deliver a well-branded boutique customer experience, check us out at http://www.glofox.com/

Is it more important to sell or to retain? Learn from the best as Ryan interviews Dr. Paul Bedford, The Retention Guru. --- Send in a voice message: https://anchor.fm/i-hate-selling/message

Dr. Paul Bedford is the guest in this episode. The greatest researcher and member retention guru spent some time to talk with me about feelings, emotions driving behaviour and retention as a result of good teamwork. Please find the answer and enjoy also the idea of the 3 different member groups he defined. This podcast series is the result of the corona situation. We decided to talk with 3 renowned industry experts from 3 different continents via zoom meeting. Usually the idea of Tailormade is a real 1:1 Interview situation. But right now - this is it. Different colour, different language, but the same smart and inspiring people who influented the fitness sector with their pov´s and the imagination of the future scenarios after covid 19. But we´re also talk about member retention, user experience and fitness itself. The definition of the role in the health sector. What´s the forecast for the Pt´s, gyms, industry in the next 18 month. Subscribe, stay resistant and take the chance to be part of this episode

This week we were so excited to talk to Dr. Paul Bedford, an industry-leading expert on retention and the owner of Retention Guru, which helps independent gyms and larger international franchises with their retention strategies. Paul talks to us about the fundamentals of a great retention strategy, creating an engaging customer experience in a virtual setting and the key to implementing change across multiple location franchises. To get in contact with Paul you can find him at paul@retentionguru.co.uk This podcast is brought to you by Glofox, a gym software management company. If you are looking to accelerate growth, work efficiently and deliver a well-branded boutique customer experience, check us out at www.glofox.com

This week, on the Fitness + Technology podcast, host Bryan O'Rourke welcomes special guests from across the industry in wake of the coronavirus pandemic. As leading thinkers and experts in fitness and club operations, listeners will hear their foresight into the future and how you can stay prepared in this time of uncertainty. The upcoming podcasts will be a series of interviews we hope will be of value to you as this situation unfolds. If there is anything we can do for you, please reach out @bryankorourke or at bryankorourke@gmail.com. Please know, we will get through this. We wish everyone the best. Interview 1: Bryan is with Garrett Marshall, Leading Business Developer, Strategist, & Innovator of Xponential Fitness in Irvine, California. This chain has over 1,800 facility locations and an 8 brand network. One Powerful Quote:  8:47: “We did make a deliberate decision to not over communicate and stick to a 48-hour schedule, so that we could be more formally prepared, and you know, not having the team speaking from a unified place.” Bullet Points (w/ timestamps) - Highlighting key topics discussed: 4:40: Bryan asks Garrett about his current situation and how he’s dealing with the impact. Garrett illustrates how transparent his executive team communicates and how they prepared for probable scenarios with staff/members being exposed and closing locations. He says they have taken the simplistic approach and are trying to meet members halfway. 8:05: Bryan inquires with Garrett as to when his management knew they had to prepare a communication plan around the coronavirus. Garrett says they had an internal discussion and monitored the scope of the situation to see its severity. He says, with the constant stream of new information, he and his team decided to implement 48-hour updated talks to keep their teams unified. 11:10: Garrett mentions how this issue could be a lynchpin for some brands. He describes how they can differentiate themselves from the rest such as offering free streaming service for members. Guest Contact Information: https://www.linkedin.com/in/garrettmarshall/ https://www.facebook.com/garrett.marshall.56679 Interview 2: Bryan is with Dr. Paul Bedford, Researcher, Presenter & Fitness Industry Expert on Retention, Attrition, & Customer Experience. He has helped numerous operators worldwide retain customers & increase revenue. One Powerful Quote:  22:18: “I actually think the small organizations are going to be the ones that get the biggest hit, but I also think they’re probably the ones who customers are going to stay loyal to. And if you haven’t created the loyalty already, if you’re just providing a transactional situation,… then there’s no loyalty there.” Bullet Points (w/ timestamps) - Highlighting key topics discussed: 15:25: Paul gives listeners some practical advice on how operators can keep their customers. You can watch the video he’s created for his followers here: https://www.retentionguru.com/blog 17:19: Paul gives his summary of the three phases that will impact membership attendance and retention for health club facilities. He lists what these brands should do. 20:20: Bryan asks about Paul’s personal experience in the UK. He says he is concerned but surmises the opportunity for small operators to build their value and foster a sense of community. Guest Contact Information: https://www.linkedin.com/in/drpaulbedford/ https://twitter.com/guru_paul https://www.retentionguru.com/ https://www.facebook.com/paul.bedford.378 Interview 3: Bryan is with Mike Leveque, Chief Operating Officer of MYZONE. MYZONE is the industry’s leading wearable technology solution and is in over 6,000 facilities in 65 countries. One Powerful Quote:  25:32: “The businesses that will win during this crisis and coming out of the crisis are the ones that do the social connectivity…It’s social connection, social cohesion, social connectivity that’s needed and to the extent that you can leverage technology to continue to build relationships with your clients that’s really important.” Bullet Points (w/ timestamps) - Highlighting key topics discussed: 25:00: Bryan and Mike discuss how brands are approaching solutions to the situation for members. Mike says that the ingenuity of technology and social connectivity will leverage successful businesses. 26:40: Mike continues with examples of social campaigns and the impact for users in continuing their fitness journey. 28:52: Bryan agrees with Mike, and they mention how keeping gamification as a core aspect to keeping users engaged. 30:30: Mike offers his finals words of wisdom and reminds listeners that these hardships are temporary. Guest Contact Information: https://www.linkedin.com/in/mike-leveque-29672b1/

Paul Bedford talks to FICMLearning  about how to plan and get the most out of a simulation program

Visiting guest speaker Paul Bedford, Senior leader / pastor at Hope House Church Barnsley In this mornings message Paul poses the question "What is it that gets you out of bed in the morning?"

Dr Paul Bedford has over 20 years experience working in the fitness industry, including roles as a gym instructor, personal trainer, fitness manager and club manager. He has a master’s degree in exercise and health behaviours, and a PhD from the London Sports Institute. The aim of his PhD research was to identify interventions in a gym environment to increase adherence. The study increased average participation from 6 months to 13 months. He then went onto develop a training programme to assist retention that has now been delivered to 25 operators, involving nearly 93 facilities.

Sunday Morning Message

Host Bryan O'Rourke welcomes the Retention Guru, Dr. Paul Bedford, to the Fitness + Technology Podcast. Dr. Bedford is the leading expert on retention in the world, and they waste no time delving right into Paul's area of expertise. How do gyms and health clubs regard their members, how can they use technology and analytics to customize and enhance member experience, and how can they retain members while maximizing their bottom line? Paul, who is based in London, travels the world sharing his passion and keeping up with breaking industry trends, and we're glad for the opportunity to welcome his wisdom.

If you are listening to this podcast, you probably already know about Dr. Paul Bedford's work. Sit back and enjoy!

Dr Paul Bedford has over 20 years experience working in the fitness industry, including role​s​ as a gym instructor, personal trainer, fitness manager and club manager. ​ ​He has a master's degree in exercise and health behaviours, and a PhD from the London Sports Institute. The aim of ​his​ PhD research was to identify interventions in a gym environment to increase adherence. The study increased average participation from 6 months to 13 months. ​He then went onto ​develop a training programme to assist retention that has now been delivered to 25 operators, involving nearly 93 facilities.

What can trainers or studio owners do to keep their clients loyal and coming back to class? Spoiler: It’s not about the money. In this episode we talk about how to create a loyal following and high retention rates – and why it’s all about psychology. Learn how to keep your clients coming back!   What […] The post FCM 069: Lessons in Increasing Your Retention Rate with Dr. Paul Bedford- The Retention Guru appeared first on Fitness Career Mastery.

It's time for another T C Talks with Thomas Crawford Fitzsimons! Tackling the subjects that matter every Thursday Night from 6:30pm on Smile Radio Live:  On this show: Part 2 of the 4 part #January Special on #Fitness. Tom is joined in the studio by Paul Bedford who is co-owner at Wakefield Crossfit and one of the most committed atheletes Tom has ever met! So Tune in for some #epic #conversation! It's Live on:  www.smileradio.coor download the app free! The show also broadcasts #Live on Facebook: www.facebook.com/smileradioyorkshire Get involved in the convo on #Twitter & #Instagram: @Smileradio3 Missed last weeks show? Catch it again now #Ondemand: https://open.spotify.com/episode/7B9C8T0RTrSRwCV4fZhKYc… Also available on all great #Podcasting Sites! #Thursday #Nights 7:30pm #Debate #Discussion #Music #Wellbeing

International speaker and founder of Retention Guru, Paul Bedford, knows the importance of behaviour, because he knows what we all do. Through continuous research, he’s evaluated the effect of four million fitness space and gym member records across 40 countries.  He’s led data studies that change the way we think in the fitness industry, such as research from 357,000 customers over a four-year period from 100 different operators in a single retention report. This is how to get to know your customer. Watch the full episode on YouTube – https://youtu.be/wudEgTwffaM Paul Bedford started in the fitness industry working in a YMCA as a gym instructor. He couldn’t understand why members would come into the gym full of enthusiasm but then either stop doing the programme or stop coming in altogether. Paul realised the need for a better understanding of psychology over kinesiology when it came to keeping people in the gym. He undertook a Master’s degree in exercise and health behaviour before following that up with a second one in research behaviour and finishing with a PhD. Paul Bedford and Retention Guru specialise in big scale studies over long periods of time, looking at member behaviour. In addition to industry benefit, he does a lot of work for individual companies such as Anytime Fitness, Mariott Hotels, The Gym Group, Lifestyle Fitness and more.  It’s all about traditional, statistical analysis to increase the lifetime of each customer in regards to retention. He uses this data to develop strategies, predict trends, and split members into groups based on behaviour. For example, he splits gym users into three groups – savvy, yo-yos or new – and understands how their needs greatly differ in what will keep them interested. For more info visit retentionguru.com or follow Paul Bedford’s activity on the company’s social platforms. On LinkedIn and Twitter, you’ll find “lunchtime lessons” – a short point of information to help you better understand your members. You can also attend the Retention Convention in Birmingham, UK.   Episode highlights :  The difference between retention and attrition, and why many gym owners have probably been measuring statistics incorrectly until now. How to measure the activity of members to determine its effect on the business, and how you can interpret this information to decide how you need to react. Why physiological changes don’t keep every member on board all the time, and how a psychological approach is needed to grow the industry and benefit more people. Learn the difference between member types, how much support they need and how they use fitness spaces. How to mitigate risk through multiple products, but also why you should brand them separately. How behaviour influences thought processes and not the other way around as many had previously assumed.   Join Matthew Januszek in conversation with Dr Paul Bedford…

In this episode, The Retention Guru, Dr Paul Bedford, talks surprising findings of the 2017 Australian Fitness Industry Retention Report, making sense of big data from 900 clubs, and how the numbers can reveal the demographic you should be marketing to, with Network's Ryan Hogan.

What can location and activity tracking do to improve the lives of millions of health club members and deliver to the bottom line of fitness facilities in our industry? Today on the podcast, were diving into depth on this topic, and how new technology can truly meet the increasing demands of our members at their deepest needs. When we look at location and member activity, a deeper question arises: Just exactly what technology can deliver value to the club and the member without being cumbersome or too expensive? That question is answered today and so much more, by our guest Jamie Cole of FitConnect. For episode 025, we're learning from Jamie about how we can provide more value for the gym member without asking them to make any extra steps outside of what they're already doing while inside the health club. If you've been looking for more clarity around what it looks like to use outside club fitness app data combined with in-club location tracking of the members activity to help deliver contextualized and personal health recommendations, you're going to enjoy this episode, as we talk about real the answers to these questions and how new technologies can give you better decision making capabilities for your fitness business. FitConnect has helped 72 gyms and have sealed a partnership with Life Fitness UK to help their customers. FitConnect connects members, their health data and the gym.  Through one platform, the gym can access the fitness data of their members from all the top apps & devices. Jamie has recently joined FIT-C to connect with operators in the industry who are ‘digital-ready’. Jamie loves sharing his experience from other industries on how to solve problems with digital and making the lives of exercisers better.  Listen To Episode 025 As Jamie Uncovers What is FitConnect? FitConnect automatically collects member app data & creates powerful reports to retain members, make sales & build brand loyalty. What is the gap that FitConnect is filling in our industry? What is the origin story of FitConnect? Learn how Jamie did a "PREZI" for the head of LifeFitness UK, and how this relationship lead his team to build a number of solutions for health data How does FitConnect tie in other data sources? Integration with Cisco for geotagging and more importantly when connected to WiFI in the gym, the use of the Meraki system allows 100% member location and behavioral patterns while inside the club. Meraki: Can you explain the Meraki system to our audience? This is very cutting edge. Trends: What is the importance of member location trends in the gym, what does that mean to the club owner’s bottom line? Taking an honest look at the member journey: How do you work with clubs to integrate technology that establishes a solid and robust member journey? Meaningful Data: We’re swimming in data, what would you say are the handful of data points about the customer that matter most to a club? Using data with machine leaning: How do you use machine learning to blend automation with personalization when messaging health club members? 360 degree view: What is the advantage of a technology focused health club of combining data sets of member activity inside and outside the club? Why do people can cancel their membership? Setting massively high goals, vs. realistic goals Attrition: How does FitConnect address member attrition? Deeper Insights on attrition: Can you tell us about your work with Paul Bedford, retention and attrition management specialist and how that has shaped your platform? The deeper question of technology and member service: How can we create an experience that requires the member to do nothing yet add more value to what they already have? Top 3 Takeaways From The Show How can we provide more value for the gym member without asking them to make any extra steps outside of what they're already doing while inside the health club? One of the biggest answers to this powerful question is by combining fitness app data sets with in club location data while the member is in the club. Using iBeacon and strategic location technology, clubs now have the ability to send members truly personalized and contextualized advice on how they can improve while supporting them towards their wellness goals via a mobile device. When we're looking at meeting the member's deepest needs (which are changing faster than ever) savvy operators, owners, and trainers must take the honest inventory of if they've actually considered what their members really want. At the end of the day, the ultimate question is "is the member journey you're creating right now truly going to help them to achieve their goals?" Jamie believes that success for gyms is found through creating a digital strategy that will aid staff and members to get the most out of their relationship. Jamie believes that with location and activity data lead health programs, we can begin to really address some of the major health issues in our world. There is a emerging space (when it comes to increasing revenues in the gym) that is crying out for someone to lead it. With new technologies, gyms are now positioned to be just the right thing to lead the charge when it comes to improving global health by working with key referral programs from doctors. Power Quotes From Jamie "There's a number of jobs the gym must do to be successful including get more sales, retain more members, and create secondary sales channels. When you focus on those tasks first, then you can understand how you can better use whatever software you currently have, or what new software you may need to acquire."  - Jamie Cole on the Fitness + Technology Podcast "A lot of clubs are now becoming interested in a 360° view of what the members are doing in and outside of the four walls. When we look at the advantage of a running a technology focused health club who wants to combine both the inside and outside data sets of customers, it is now more essential than ever before. If you look at other industries, it's already been done for years. What we're looking at is a case of people needing to catch up now, because if they don't, they're going to be rapidly beaten by their competitors ." - Jamie Cole on the Fitness + Technology Podcast Resources Mentioned From Jamie FitConnect on facebook FitConnect on Twitter Jamie Cole on LinkedIn  Fitbit: FTP Episode 011: LIVE From CES 2017 Predictive Analytics Indoor Location + iBeacon Technology Nearfield Technology Curves Fitness LIFE Fitness UK London fitness clubs Amazon Growth Strategy Domino's Pizza Digital Strategy The 2017 FIT-C Tech Trends Report Thanks To Our Outstanding Sponsors AFTERSHOKZ has created cutting edge headphones, using bone conduction sound technology perfect for cyclists, fitness professionals, and fitness enthusiasts alike. With an open ear design focused on safety and comfort, AFTERSHOKZ is offering an exclusive bundle with a free gift for the Fitness + Technology audience. Pickup your free gift with purchase by heading over to FITC.AFTERSHOKZ.COM today. 

If you're looking at ways to build a long term sustainable business in fitness then retention should be top of your list of things to work on. Selling is great, marketing is great but it requires so much more effort than keeping the clients you already have, which is why we got The Retention Guru Paul Bedford on the show to tell you exactly how to do it!

In this show, we interview The Retention Guru, Dr Paul Bedford.  With over 20 years experience working in the fitness industry, Paul is one of the global fitness industry’s leading authorities on retention, attrition and member experience management.  In 2015 Paul will be publishing a 1 million member study of the North American fitness market, the worlds largest fitness market study. He has just finished a 340,000 member research over a four year period on the UK Fitness Industry and a study of the New Zealand fitness market. Paul is the author of the book ‘Why people join, leave and stay with health and fitness clubs’.  In his interview we ask him 3 questions: After all your research, what is the MOST surprising revelation? Have you seen any correlation between GX & retention; PT & retention? If you were a club owner, what 3 strategies would you explore to build retention based on what you know?

The Empire Club of Canada Presents: Paul Bedford, Ken Greenberg and Patrick Luciani In Conversation With Christopher Hume On Visions for the Toronto of the Future Toronto regularly makes the list as one of the world's 10 most livable cities, and is viewed by many in Canada and abroad as a city that works on a number of fundamental levels. It is, of course, nothing more and nothing less than the many decades of good planning and vision that have gone into building it up from the muddy old town of York to the fourth largest metropolis on the continent, and a business and cultural centre that draws hundreds of thousands of visitors each year. The Toronto Star has been inviting citizens to share with others their vision for the future of Toronto, what we must do to continue to be the envy of so many around the world and continue to attract major investment and great people. Whether this vision is based on new architecture, access to the lakefront and river systems, improved mass transit or more technology, readers have responded enthusiastically to Toronto Star journalist Christopher Hume's call for vision papers, and there has been a wealth of original and often inspirational submissions that give us all food for thought. Christopher Hume and three outstanding visionaries on Toronto's future reflect on what our City could and should look like as we get further into this new century, and the impact of these visions on the quality of everyday life. Christopher Hume is the architecture critic and urban issues columnist of the Toronto Star. Since the 1980s, when he began working for the Star, he has received five NNA nominations. In 2009, the RAI of Canada gave Hume its President's Award for Architectural Journalism. Hume was named Toronto's best newspaper columnist by NOW magazine in 2005 and Eye magazine in 2006. In 2009, Hume hosted and wrote a one hour special about Canadian cities for CBC TV's flagship series, The Nature of Things. Born in England in 1951, he came to Canada as a child. He was educated at the University of Toronto and Glendon College. Ken Greenberg is an architect, urban designer, teacher, writer, former Director of Urban Design and Architecture for the City of Toronto and Principal of Greenberg Consultants. Diverse cities have benefited from his advocacy and passion for restoring the vitality, relevance and sustainability of the public realm in urban life. In each city, with each project, his strategic, consensus building approach has led to coordinated planning and a renewed focus on urban design. He is the recipient of the 2010 American Institute of Architects Thomas Jefferson Award for public design excellence and the author of Walking Home: the Life and Lessons of a City Builder published by Random House. Patrick Luciani is currently Senior Fellow at the Global Cities Program at the Munk Centre for International Studies at the University of Toronto He has authored two best selling books on economic policy and served as Executive Director at the Donner Canadian Foundation. He is also Co-Founder of the popular Salon Speakers Series at Grano and is Co-Director of the Munk Debates. Moderator: Christopher Hume, Columnist, the Toronto Star *The content presented is free of charge but please note that the Empire Club of Canada retains copyright. Neither the speeches themselves nor any part of their content may be used for any purpose other than personal interest or research without the explicit permission of the Empire Club of Canada.* *Views and Opinions Expressed Disclaimer: The views and opinions expressed by the speakers or panelists are those of the speakers or panelists and do not necessarily reflect or represent the official views and opinions, policy or position held by The Empire Club of Canada.*

Alright here we go, a week after the fact and I have finally got it all together and uploaded. JD and special Convention Correspondent “PauPl” (because wilderness folks don’t have real names.) Coverage of both days and interviews with Paul Bedford, Anthony Montgomery and Manu Intiraymi. I wrote a feature as well, it’s here http://www.trekmate.org.uk/supanova/ All […]

The Empire Club of Canada Presents: Blake Hutcheson, Stephen Diamond, Paul Bedford in conversation with Christopher Hume E.M. Blake Hutcheson, President and CEO, Oxford Properties Group Blake Hutcheson is the President and CEO of Oxford Properties Group and is responsible for overseeing the global business, consisting of approximately 21 billion dollars of assets under management and 1,400 employees in Canada, Europe and the USA. Prior to taking this appointment, Mr. Hutcheson was based in New York as the Head of Global Real Estate Investing for a multi strategy private equity firm, with offices in New York, London, Hong Kong and Mumbai. Prior to that, Mr. Hutcheson was the Chairman and President of CB Richard Ellis Canada from 1999 to 2008, and Latin America from 2001 to 2008, overseeing all operations in multiple countries with over 2.500 employees. Mr. Hutcheson has also served on several boards and committees including: Director of Algoma Central Corporation; Chair of Build Toronto, Chair of the Mayor of Toronto's Fiscal Advisory Committee; President of the University Club of Toronto, Director of RealNet Canada, Director of REALpac and Chair of the Canadian Real Estate Forum. Mr. Hutcheson is a long time member of YPO and WPO and was selected as one of Canada's Top 40 Under 40. He is a graduate of the University of Western Ontario, the London school of Economics, England and Columbia University, New York. Stephen Diamond, President and CEO, Diamond Corp Stephen Diamond is President and CEO of Diamond Corp, a Toronto based land development company actively engaged in the acquisiti development of real estate. Diamondcorp manages the Whitecastle New Urban Fund and the recently launched Whitecastle New Urban Fund 2. Prior to the creation of Diamondcorp, Stephen served as partner at the law firm McCarthy Tétrault where he was head of the Municipal Law and Planning Group and also served on the Board of Directors. Stephen sits on the board of directors of Sunnybrook Hospital, and is Director of Whitecastle Investments Ltd. He is also actively involved in a number of community organizations including the Partnership to Advance Youth Employment, a City of Toronto initiative with a mandate to increase economic opportunities for youth. Paul J. Bedford RPP, FCIP, Principal, Paul Bedford and Associates Paul Bedford is a Member and Fellow of the Canadian Institute of Planners with over 40 years of experience in urban planning. As Toronto's Chief City Planner for eight years, he championed numerous innovative planning strategies including the Kings, a new City wide Official Plan and a principles plan for the Central Waterfront called Making Waves. Since his retirement in 2004, he has been appointed Adjunct Professor of Urban and Regional Planning at the University of Toronto and Ryerson University. He serves on the National Capital Commission's Planning Advisory Committee, the Waterfront Toronto Design Review Panel and the Centre for Addiction and Mental Health Property Committee During 2006 to 2011, he served on the Metrolinx Board of Directors and helped develop a 50 Billion.. Speakers: Blake Hutcheson, President and CEO, Oxford Properties Group Stephen Diamond, President and CEO, Diamond Corp Paul Bedford, RPP, FCIP, Principal, Paul Bedford and Associates *The content presented is free of charge but please note that the Empire Club of Canada retains copyright. Neither the speeches themselves nor any part of their content may be used for any purpose other than personal interest or research without the explicit permission of the Empire Club of Canada.* *Views and Opinions Expressed Disclaimer: The views and opinions expressed by the speakers or panelists are those of the speakers or panelists and do not necessarily reflect or represent the official views and opinions, policy or position held by The Empire Club of Canada.*