Generation Digital Workforce

The Value of an Integrated Learning System . Many supply chain experts predicted that AI would overhaul all aspects of the end-to-end process and give companies the agility they so desperately need in these volatile times. Unfortunately, most would say this did not come to pass. On this podcast, Brad Hairston talks with returning guest Dr. Stefan Gstettner, partner and director at BCG, who explains how companies can leverage AI in the most effective manner in order to transform their supply chain and achieve sustainable results. . Here's what we talked with Stefan about: *The state of supply chain performance over the past 5-10 years *How companies have historically attempted to solve their supply chain performance issues *The success rate of supply chain transformations in the AI era *How to fully achieve the promise of an AI-powered autonomous supply chain *What an AI-powered learning system in the supply chain looks like *Specific steps companies can take to realize the vision of an integrated learning system in their supply chain *Thoughts on how the 2023 business climate will drive companies to reimagine their supply chains . To ensure that you never miss an episode of Transform NOW, be sure to subscribe!

In this episode, host Michael Marchuk talks with Maureen Burns about her book "Winning with Purpose" that was co-authored with Fred Reichheld and Darci Darnell. We'll be exploring how the primary purpose of a business should be to enrich the lives of its customers which leads generating good profits. This enrichment is directly linked to the digital transformation efforts that organizations are using to reach their customers in a more personalized way. Here's what we talked with [Name] about: Why customers need to feel cared for How providing customer satisfaction isn't enough What the Golden Rule can do for the way you think about your customers' experiences Why this isn't just for B2C companies, but for B2B as well To read more on this subject, check out Maureen's book, Winning with Purpose: https://www.amazon.com/Winning-Purpose-Unbeatable-Strategy-Customers/dp/1647821789 To listen to our first podcast with Maureen, "Will the Bots Love Your Customers": https://podcasts.apple.com/us/podcast/102-will-the-bots-love-your-customers/id1500724425?i=1000531643044 To ensure that you never miss an episode of Transform NOW, be sure to subscribe!

"The future is already here, albeit unevenly distributed." Deloitte's 14th annual Tech Trends report is filled with intriguing stories of how leading organizations are currently leveraging emerging technologies and how this might change going forward. On this podcast, Brad Hairston is joined by Mike Bechtel, Chief Futurist of Deloitte Consulting, who breaks down six key tech trends in 2023 impacting innovation and foundational business areas. . Here's what we talked with Mike about: *The role of the Chief Futurist at Deloitte Consulting *Macro-technology forces that are the backbone of information technology *The top 2023 tech trends that align with all of these forces *How innovation is as much about cross pollination as it is about creativity . Link to Deloitte's Tech Trends 2023 report discussed in this podcast: https://www2.deloitte.com/us/en/insights/focus/tech-trends.html . To ensure that you never miss an episode of Transform NOW, be sure to subscribe!

Getting to the Truth Before It's Too Late . Most companies routinely have one or more large programs/projects in play, and they are counting on these investments to advance their corporate objectives. On this podcast, Brad Hairston talks with John Rossman, Digital and Innovation Advisor and Author, who explains how and why company leaders need to take a closer look at their most significant strategic initiatives. . Here's what we talked with John about: * The definition of “big bet initiative” * The success rate of big bet initiatives * Key reasons big bet initiatives fail and a recommended approach to turning the tide * The value of “proof points” * A radical way to change the reporting on big bet initiatives * A real-life example of pressure testing a big bet initiative . To ensure that you never miss an episode of Transform NOW, be sure to subscribe!

In this episode, host Michael Marchuk talks with founder and CEO, Aron Clymer of Data Clymer, about the importance of getting access to clean data as a foundation of your digital transformation. Learn how anyone with the organization can become a "data hero" by leveraging automation to access the right data at the right time. Here's what we talked with Aron about: - Why it's critical under understand the data foundation when building automations - What executives need to know about the data when relying on their reporting - How AI and ML can deceive you with biases based on the wrong data To ensure that you never miss an episode of Transform NOW, be sure to subscribe!

In this episode, host Michael Marchuk talks with Malcolm Hawker, former Gartner analyst who now heads up data strategy for Profisee, about the importance of data management when transforming your business with intelligent automation. Here's what we talked with Malcom about: * How to define data quality and why it may differ depending on the way you use it * The business impacts of good/clean data * How intelligent automation can support the management of good data To ensure that you never miss an episode of Transform NOW, be sure to subscribe!

Relying on Digital Workers to Weather the Storm . It's safe to say that in recent years the energy industry has felt more headwinds than any other industry, and the case for change is not slowing down anytime soon. On this podcast, Brad Hairston speaks with Sean Jump, Managing Director at Sia Partners, who explains how and why the energy industry is increasingly relying on intelligent automation to address a confluence of business challenges. . Here's what we talked with Sean about: *How things have changed for the consulting industry over the past few years *Current state issues and opportunities facing the energy industry *Changes in the adoption of technology solutions such as automation and AI *Leveraging technology to minimize environmental and social impact *Cultivating and sustaining alternative energy sources *Where automation can and will make the biggest impact for energy companies in the near-term . To ensure that you never miss an episode of Transform NOW, be sure to subscribe!

Introducing ROM2 . For the past two decades, SS&C Blue Prism's Robotic Operating Model (ROM) has been used by companies around the globe as a blueprint for automation success. Based upon best practices and learnings across thousands of customer implementations, the ROM provides a methodology that is essential to both starting and sustaining an automation capability. On this podcast, Brad Hairston speaks with Emma Kirby-Kidd, Head of ROM at SS&C Blue Prism, who explains how and why the ROM has been updated. . Here's what we talked with Emma about: *What the ROM is all about *Where and when the ROM comes up in conversations with companies looking to begin their automation journey *The correlation between ROM adoption and the value recognized by intelligent automation *How the ROM facilitates scaling automation *Why and how the ROM is being updated at this time *When ROM2 will be available and where it can be found online . To ensure that you never miss an episode of Transform NOW, be sure to subscribe!

Using AI to Get Ahead of Business and National Security Risks . As data volumes continue to grow at a dizzying pace, the ability of businesses and governments to sort through all of that content and identify risks is getting significantly harder. On this podcast, Brad Hairston talks with Gary Smith, VP of Strategic Sales and Partner Development at Quantifind, who explains how his company's uses AI to solve this challenge and brings it to life through a real-life customer story involving pharmaceutical supply chains. . Here's what we talked with Gary about: *Overview of Quantifind *What “fusion chain” is all about *Why AI has become advantageous over the more traditional methods of due diligence when detecting fraud and bad actors *Key use cases that Quantifind has helped their customers solve *How Quantifind is helping detect supply chain vulnerabilities in the pharmaceutical industry *Why this type of supply chain issue is so critical to solve right now *What's next for Quantifind . To ensure that you never miss an episode of Transform NOW, be sure to subscribe!

Equipping the Next Generation of Workers . The economy is increasingly becoming more skills-based as emerging technology is rapidly changing, augmenting and/or replacing many types of jobs. On this podcast, Brad Hairston talks with Gary Clarke, Academic Alliance Manager for North America at SS&C Blue Prism, who explains how it is more important than ever for students to develop technology skills in areas such as RPA before entering the workforce. . Here's what we talked with Gary about: *Why it is becoming more important for college students to learn about intelligent automation before they graduate and enter the workforce *The current market demand for people with automation skills *How Blue Prism's Academia Program is equipping professors and students *The types of professors who typically sponsor this program within their department *Success stories involving Blue Prism's Academia Program at higher ed institutions . To ensure that you never miss an episode of Transform NOW, be sure to subscribe!

Achieving a State of Flow of Work Through AI . In today's fast-paced world, most people deal with manual tasks and reoccurring bottlenecks to which they have grown quite accustomed. Through the power of AI, technology can play a key role in identifying these opportunities to boost productivity and job fulfillment. On this podcast, Brad Hairston talks with Sarah Burnett, Chief Technology Evangelist at KYP.ai, who explains productivity mining and how it improves employee experience and efficiency. . Here's what we talked with Sarah about: *Sarah's book, The Autonomous Enterprise – Powered by AI *An overview of productivity mining *Interesting facts about the state of work that productivity mining technology has uncovered *How productivity mining empowers employees  *The science behind the state of flow of work *Process intelligence adoption maturity  *How productivity mining relates to the work-from-home model *How execution automation differs from intelligent automation . To ensure that you never miss an episode of Transform NOW, be sure to subscribe!

Joining Forces to Bring a Portfolio of Pre-Built Automation Solutions to Market . WonderBotz and INVOKE are boutique automation consulting firms with great track records of success. In the midst of a highly dynamic intelligent automation industry, both firms found it advantageous to partner with each other to expand their capabilities and their reach in the market. On this podcast, Brad Hairston speaks with Paula Cox, VP of Business Development and Sales at WonderBotz, and Fauzia Khan, a Partner in the Digital Strategy & Transformation Practice of INVOKE, who explain how their respective firms are working together and talk about their views on trends and opportunities in the intelligent automation space. . Here's what we talked with Paula and Fauzia about: * Observations on the current state of maturity of intelligent automation *Why most companies have not built/developed/scaled an automation capability that transforms their organization *How INVOKE and WonderBotz are working with their clients to get them out of their automation stalemate *How to win over the CFO and secure him/her as the key sponsor for automation *The strategic partnership between INVOKE & WonderBotz *Why the time is right for a portfolio of Software-as-a-Service (SaaS) automation solutions that companies can leverage without having to start from scratch *Where SaaS-based solutions make the most sense *What is most exciting about being in the intelligent automation space right now . To ensure that you never miss an episode of Transform NOW, be sure to subscribe!

More Modular, Intelligent, Connected and Controlled . In building the future state vision for their technology, company leaders should be mindful of how technology is evolving and innovating in the market at large while also prioritizing investments that enable business strategy first and foremost. On this podcast, Brad Hairston talks with Andrew Singer, Expert Associate Partner in Technology Strategy and Enterprise Architecture at Bain & Company, who explains six key technology trends Bain has observed across a thousand different company case studies. . Here's what we talked with Andrew about: *The context for Bain's white paper and the research underlying it *The correlation between a company's performance and its prioritization of technology  *The six trends shaping the future of enterprise technology and their implications *A summary of the way enterprise technology is evolving with all of these trends occurring simultaneously *How CIOs and CDOs can approach these tech trends in the most strategic way . To ensure that you never miss an episode of Transform NOW, be sure to subscribe!

Reducing the Dependence on Human Labor. The hospitality sector has taken a bigger hit from the pandemic than most industries, and as a result company leaders are showing a greater openness to changing the way they operate and embracing emerging technology. On this podcast, Brad Hairston talks with Micah Friedman, Managing Director at Alvarez & Marsal, who explains how the hospitality sector is poised to transform in a big way. . Here's what we talked with Micah about: *The overall state of the hospitality sector *The biggest challenges facing these companies *Key moves these companies need to make in order to survive and thrive *Why now is the right time for hospitality company leaders to embrace automation *Where automation can make the biggest difference in this sector *The opportunity for physical robots in this industry *Measuring ROI from technology investments *How Alvarez & Marsal is helping its hospitality clients approach digital transformation . To ensure that you never miss an episode of Transform NOW, be sure to subscribe!

Pushing the "Science-of-the-Doable" Outcomes at Scale. Companies in all industries rely on AWS, the global leader in cloud infrastructure and platform services for over a decade, to drive efficiencies in their business. The addition of Blue Prism digital workers enabled with AWS AI services and SaaS automation solutions to the AWS Marketplace has opened up a whole new world of opportunity to transform operations and improve customer and employee experiences. On this podcast, Brad Hairston speaks with Madhu Raman, Global Head of Automations Business at AWS, and Jon Day, Vice President, Technology Alliance and Cloud Program at SS&C Blue Prism, who explain how intelligent automation is helping AWS customers address their most pressing needs. . Here's what we talked with Madhu and Jon about: *Thoughts on how AWS has maintained their global leadership position in cloud infrastructure and platform services *Why it's critically important for AWS to offer a low-code/no-code automation offering *How Blue Prism's strategic partnership with AWS relates to where the Blue Prism customer base is heading *Key advantages of automating with Blue Prism on AWS *The level ofadoption of intelligent automation among AWS customers *SaaS automation solutions on the AWS Marketplace that can help companies jump start their automation journey *How companies can test out automations on AWS before buying *Plans for an intelligent automation solution catalog on AWS *Intelligent automation success stories involving Blue Prism and AWS *Future developments with the Blue Prism / AWS partnership . To ensure that you never miss an episode of Transform NOW, be sure to subscribe!

Did you ever wonder when or how a digital transformation program would actually payoff? In this episode, host Michael Marchuk talks with Dr. Tim Bottke, associate professor at SBA Bocconi, senior strategy partner at Deloitte. and author of the book Digital Transformation Payday: Navigate the Hype, Lower the Risks, Increase Return on Investments. Tim discusses the factors that create this payoff and how organizations can create a successful digital transformation program. Here's what we talked with Tim about:  - How to measure success for a digital transformation program - What five elements are needed for digital transformation - How intelligent automation can be used as a catalyst for transformation To ensure that you never miss an episode of Transform NOW, be sure to subscribe!

Using Collaboration Technology to Drive Operational Improvement . Besides the huge shift to remote work caused by the global pandemic, many other changes have occurred in the workplace that employers need to understand and incorporate into their workforce strategy. On this podcast, Brad Hairston talks with Mark Settle, 7-time CIO and author, who explains how next generation collaboration tools are giving employees the capabilities they need to thrive. . Here's what we talked with Mark about: * The purpose of workplace collaboration * Notable changes to the workplace besides the shift to work-from-home * Interesting findings from the future of work surveys * How IT has responded to the collaboration needs of the COVID-altered workplace * How the current era of collaboration tools address the way the workplace has evolved * Three key areas that the next generation of tools will address * Technologies fundamental to the construction of next-gen collaboration tools * How desktop automation fits into workplace collaboration . Link to the white paper mentioned in this podcast: https://medium.com/work-bench/re-imagining-the-next-generation-of-workplace-collaboration-tools-8ac1755bc4ff . To ensure that you never miss an episode of Transform NOW, be sure to subscribe!

Building a "RAD" Organization for GrowthIn this episode, host Michael Marchuk talks with author and speaker, Brant Cooper - CEO of Moves the Needle, about his book "Disruption Proof". Brant discusses how "RAD" companies can weather the storms of the markets, but also how to leverage employees to build innovation into everything they do. Here's what we talked with Brant about: - Why all organizations need to be "RAD" - Why innovation isn't a department in an organization - How leveraging automation can empower your most precious assets Brant Cooper's book "Disruption Proof" is available in bookstores or at Amazon.com (https://www.amazon.com/Disruption-Proof-Empower-People-Create-ebook/dp/B08WLQVMV3/)

Accelerating Automation Through Process and Task Mining . Finding the next best automation continues to be a huge challenge for most companies, and the adoption of process and task mining technology has proven to be an incredibly effective way to overcome this. On this podcast, Brad Hairston talks with Jesse Tutt, Program Director of Intelligent Automation at Alberta Health Services, who explains how his organization has benefited from using process intelligence to identify, prioritize, and measure automation opportunities. . Here's what we talked with Jesse about:The automation journey at AHS * How process and task mining (process intelligence) came into play at AHS * The approach used to introduce process intelligence at AHS * How process intelligence impacted the automation program overall * Key success factors that helped AHS achieve such great results * The automation program's benefits to date and future plans * Why this is an exciting time to be doing intelligent automation in healthcare . To ensure that you never miss an episode of Transform NOW, be sure to subscribe!

Ensuring Transparency and Quality in AI Inputs and Outputs . With the recently released AI Bill of Rights from the US government, ethics in automation has become an even hotter topic for organizations engaged in digital transformation. On this podcast, Brad Hairston speaks with Chris Johannessen, editor of The Journal of AI, Robotics & Workplace Automation, and Dr. Lou Bachenheimer, CTO Americas at SS&C Blue Prism, who explain the importance of keeping a careful eye on the ethics around all automations and AI-enabled processes. . Here's what we talked with Chris and Lou about: * How ethics are becoming a bigger concern for automation teams  * Which industries are leading the charge in addressing ethics in automation and AI * When ethics should be taken into consideration during the automation lifecycle * How to ensure that automation is done ethically * How to create the transparency needed to reduce ethical risk and bias in AI * Thoughts on the recently released AI Bill of Rights * The importance of an ethics framework * Ethical considerations around NLP * Ethics in the age of autonomous automation . To ensure that you never miss an episode of Transform NOW, be sure to subscribe!

In this episode, host Michael Marchuk discusses the usage of AI and Intelligent Automation with Dr. Al Naqvi, president of American AI and author of several books on artificial intelligence. Dr. Naqvi discusses the unique environment that governments have for fostering innovation in AI related to their relationship with academia and private sector entities. Here's what we talked with Dr. Naqvi about: - How AI and automation are essential for government operations - Where government competition drives innovation - How private sector companies engage to support innovation with AI and automation Dr. Al Naqvi's latest book - At the Speed of Irrelevance: How America Blew Its AI Leadership Position and How to Regain It https://www.amazon.com/At-Speed-Irrelevance-Leadership-Position-ebook/dp/B0B82X3YZM To ensure that you never miss an episode of Transform NOW, be sure to subscribe!

Optimizing and Orchestrating Complex Automation Environments . As the diversity and complexity of automation technology footprints in organizations have increased over time, the need for automated supervision and measurement of these environments has also risen in priority. Brad Hairston speaks with Theo Bergqvist, Co-Founder and CEO of Turbotic, who explains how intelligent orchestration is enabling multi-vendor, multi-technology automation environments to work seamlessly and scale more effectively. . Here's what we talked with Theo about: * Turbotic overview and value proposition * Staying competitive in a crowded intelligent automation marketplace * Key benefits of Turbotic * How Turbotic addresses benefits realization * The increasing diversity of automation footprints within companies today * Helping the C-suite fully understand the value of intelligent automation * Next steps for Turbotic . To ensure that you never miss an episode of Transform NOW, be sure to subscribe!

In this episode, host Michael Marchuk talks with Tonille Miller, founder of EXT - Experience & Transformation about the importance of nurturing the right culture during digital transformation efforts. Tonille provides insightful wisdom from her 15 years of experience as a management consultant, organizational psychologist, and strategist. Here's what we talked with Tonille about: - Who is really responsible for building an organizational culture - Why the signs on the walls at the office that proclaim a organization's culture may not really reflect reality - How automation affects culture in well-established organizations To ensure that you never miss an episode of Transform NOW, be sure to subscribe!

Embracing Automation Across All Sectors of Healthcare . The healthcare industry has perpetually been burdened by heavy administrative tasks, largely driven by regulatory requirements and staffing shortages. On this podcast, Brad Hairston speaks with Patrick Lovelace, Senior Director Healthcare Strategy at SS&C Blue Prism and a Registered Nurse, who explains how all sectors of healthcare have the opportunity to use intelligent automation to free clinicians from administrative work so that they can do what they do best. . Here's what we talked with Patrick about: * Why healthcare is ripe for automation * The opportunity to reduce healthcare spending by $500B * How the automation potential compares across the various healthcare sectors – providers, payers, life sciences * The pace of emerging technology adoption of in healthcare * Healthcare automation success stories * Opportunities in healthcare created by the merger of SS&C and Blue Prism . To ensure that you never miss an episode of Transform NOW, be sure to subscribe!

Going Mainstream with Managed Services . As more and more companies have embraced automation to transform their organization, the demand for automation services has scaled to new heights. On this podcast, Brad Hairston speaks with Karri Lehtonen, Head of Business Development and Legal at Digital Workforce, one of Blue Prism's longest-standing delivery partners, who explains how his Finnish consulting firm has successfully stoked the fire of intelligent automation for many years. . Here's what we talked with Karri about: * The origin of Digital Workforce and where it is headed * Thoughts on the current era of automation * Partnering with AI companies in the intelligent automation era * How automation in the Nordics and EMEA compares to other global regions * Why most companies are not scaling intelligent automation * The trend toward managed services arrangements in the intelligent automation space * The importance of the Robotic Operating Model (ROM) to Digital Workforce . To ensure that you never miss an episode of Transform NOW, be sure to subscribe!

Tapping Into the Power of a Hybrid Workforce . Bottom line - Some work is just not well-suited for humans, especially when it involves repetitive, rule-based tasks across multiple systems and data sources. On this podcast, Brad Hairston speaks with Pete Koltis, Managing Director at Alvarez & Marsal (A&M), who explains how his firm utilized intelligent automation to more efficiently deliver consulting services to a major client. . Here's what we talked with Pete about: * How A&M decided to use automation in the delivery of consulting services to a public sector client * The internal reaction to the idea of using digital labor in this situation * The benefits realized from automation and how it drove more automation opportunities * The specific benefits recognized by A&M's client * The potential impact of this client success story on future consulting work . To ensure that you never miss an episode of Transform NOW, be sure to subscribe!

Keeping Our Eyes on the Road Ahead . In this episode, host Michael Marchuk talks with "AI Nerd" Thomas Helfrich about Applied AI and the true purpose of intelligent automation. Thomas offers his perspective, with a unique personality, to help us keep focused on the "why" of automation while injecting plenty of humor along the way. . Here's what we talked with Thomas about: * Why Applied AI is finally hitting its stride now * How organizations must prepare their culture for change * What role leadership plays in the successful adoption of intelligent automation . To ensure that you never miss an episode of Transform NOW, be sure to subscribe! . For more information on Thomas Helfrich, check out https://www.instantlyrelevant.com

Enabling Healthcare Equality for All . Accerta is a Canadian healthcare benefits provider with a noble cause that leverages a hybrid workforce, human and digital workers, to handle their explosive business expansion. On this podcast, Brad Hairston speaks with Peter Owsiany, President and CEO of Accerta, who explains how his company is using intelligent automation as a scalable platform for growth. . Here's what we talked with Peter about: * The challenges around dealing with both the government and healthcare sectors at the same time * The origins of Accerta's intelligent automation journey * An example of a core process automated by Accerta * The importance of a good partner to shaping Accerta's automation journey * Measuring automation benefits * How intelligent automation impacted Accerta's workforce morale and culture * The ratio of digital to human workers at Accerta * Thoughts on the future of healthcare in the public sector . To ensure that you never miss an episode of Transform NOW, be sure to subscribe!

Focusing on Customer and Employee Experiences . Intelligent automation has matured to the point where many organizations are leveraging it to drive transformational change. On this podcast, Brad Hairston speaks with Rohit Panikkar and Leon Xiao of McKinsey & Company who explain the key findings of their most recent automation survey involving 600+ global organizations. . Here's what we talked with Rohit and Leon about: The pervasiveness of automation across industries and regions The top reasons companies are pursuing automation The top technologies companies are leveraging besides RPA The most common benefits companies from automation and the biggest challenge The importance of making automation a strategic priority How zero-based design drives automation success A common characteristic of automation leaders Citizen development and reskilling the workforce The most common governance model Key takeaways from the survey findings . Link to the McKinsey automation survey results discussed in this podcast: https://www.mckinsey.com/business-functions/operations/our-insights/your-questions-about-automation-answered . To ensure that you never miss an episode of Transform NOW, be sure to subscribe! .

Creating a Culture of Automation . The typical employee in operational teams today is much more technical than in the past, so the desire of business "citizens" to develop capabilities that reduce the reliance on IT will continue to increase. On this podcast, Brad Hairston speaks with Fabiano Lopes, Managing Director at FTI Consulting, who explains why citizen development should be an essential component of intelligent automation programs. . Here's what we talked with Fabiano about: * What citizen development is and why it is such a hot topic * How citizen development can help develop a culture of automation * Where citizen development can go awry * Best practices for cultivating citizen development * Qualities to look for in citizen developer candidates * The impact citizen development will have on intelligent automation adoption  . Join Blue Prism on LinkedIn Liveto discuss citizen development on September 20th, 2022! . To ensure that you never miss an episode of Transform NOW, be sure to subscribe!

How Discover Financial Services Built an Award-Winning Automaton Center of Excellence . In this episode, host Michael Marchuk talks with the award-winning team from Discover Financial Services about how they built an automation program that delivers seriously impactful business results. Elle Lockett, David Houck, and Daniel Ireland discuss the approach they took to creating an automation program that engages all aspects of their business while helping to upskill and train business teams on technology that helps propel them into the future. . Here's what we talked with Elle, David and Daniel about: * How Discover Financial Services embraced the ROM (Robotic Operating Model) to create a framework for success * Why a "hub and spoke" model worked best for their business * How their 3-tier governance model ensures quality while engaging business-users to actively develop new automations . To ensure that you never miss an episode of Transform NOW, be sure to subscribe!

The Environmental Benefits of Intelligent Automation. As new stakeholders have emerged and heightened the focus on the environment, businesses can no longer afford to ignore environmental sustainability. In this second episode of a 2-part podcast, host Michael Marchuk speaks with a panel including Brad Hairston, Thomas Richter and Drew Sonden of SS&C Blue Prism in addition to Michael Heric of Bain & Company, all of whom co-authored a recent white paper that speaks to the many ways intelligent automation can help companies more effectively achieve their sustainability objectives.. Here's what we talked with Michael, Brad, Thomas and Drew about: * How the Blue Prism partner ecosystem relates to environmental sustainability * How intelligent automation in the supply chain area can make a huge difference in the sustainability realm * Why governance is so critical in environmental sustainability * The outlook for ESG and intelligent automation initiatives intersecting across all industries.To ensure that you never miss an episode of Transform NOW, be sure to subscribe!

The Environmental Benefits of Intelligent Automation. As new stakeholders have emerged and heightened the focus on the environment, businesses can no longer afford to ignore environmental sustainability. In this first episode of a 2-part podcast, host Michael Marchuk speaks with a panel including Brad Hairston, Thomas Richter and Drew Sonden of SS&C Blue Prism in addition to Michael Heric of Bain & Company, all of whom co-authored a recent white paper that speaks to the many ways intelligent automation can help companies more effectively achieve their sustainability objectives.. Here's what we talked with Michael, Brad, Thomas and Drew about: * What prompted a white paper on the intersection of intelligent automation and environmental sustainability * Recent research conducted by Bain on how companies are doing against their sustainability objectives * How the key value drivers of intelligent automation have both a commercial benefit and an environmental benefit * How intelligent automation is relevant to green energy. To ensure that you never miss an episode of Transform NOW, be sure to subscribe!

Organizational Change Catching up with the Pace of Technology Change . In their upcoming book, Working with AI: Real Stories of Human-Machine Collaboration, due to be released in September 2022, Tom Davenport and Steve Miller, renowned professors and experts in AI, data science, machine learning and information systems, reveal their findings from an in-depth analysis of 29 real-life human-machine collaboration case studies. Host Brad Hairston talks with Tom and Steve about some of the big takeaways from the book and the implications of AI adoption on the workforce and economies across the globe. . Here's what we talked with Tom and Steve about: * How companies (in general) are doing in their effort to scale their AI capabilities * Learnings from the 29 real-life worker-AI collaboration case studies featured in the book, Working with AI: Real Stories of Human-Machine Collaboration, * The reality around technology replacing human labor en masse in the near future * The pace and scope of organizational changes being driven by AI * “Augmentation” versus “Automation” * How AI is driving workforce re-skilling/up-skilling * The importance of employment and labor market issues when considering the impact of AI Link to article about the book discussed in this podcast: https://thegradient.pub/artificial-intelligence-and-work-two-perspectives/ To ensure that you never miss an episode of Transform NOW, be sure to subscribe!

Insurers Poised to Go Further With Automation . Insurers have been on the leading edge of automation for many years, but the opportunity to transform their business across all lines of insurance is still significant. On this podcast, Brad speaks with Purna Doddapaneni, expert associate partner at Bain & Company, who explains explains the findings from Bain's survey of insurance companies about how they view, implement and benefit from intelligent automation. . Here's what we talked with Purna about: * Current trends taking place in insurance that make intelligent automation especially relevant * How insurers view automation, in general * Where insurers expect automation will have the greatest impact within each line of insurance * The top benefits insurance companies are realizing through automation * The line of insurance realizing the largest average percentage of labor time reduced through automation * How Bain is advising insurers to address automation in the most effective manner . To ensure that you never miss an episode of Transform NOW, be sure to subscribe!

Engaging Automation and AI to Support Patient Care . Health care is evolving to allow physicians take advantage of more digitally available information. In this episode, Michael Marchuk explores the topic of AI and machine learning as it applies to the application of automation in digital health care information management as he talks with Unmesh Srivastava, CTO and Digital Innovation officer for Clever Care Health Plan. . Here's what we talked with Unmesh about: * Why health information data is so difficult to aggregate to support physicians and how automation is helping * Where AI and Machine Learning are supporting health care providers * Why automation is important to the future of managing health care . To ensure that you never miss an episode of Transform NOW, be sure to subscribe!

A Data-Driven Approach to Higher Automation Returns . Many organizations leveraging intelligent automation continue to struggle with scaling and fall short of true business transformation. On this podcast, Brad Hairston speaks with Olivier Gomez (aka, OG), Co-Founder and CEO of the intelligent automation advisory and services firm IAC, who explains how his firm is using an outcomes-based approach to helping their customers re-boot their automation capability and achieve more significant value. . Here's what we talked with OG about: * How/why IAC came into existence * IAC's unique outcomes-based approach to their work with clients * The key reasons many companies are failing to scale their automation capability * What the automation discovery process looks like in most companies today * The state of automation and AI in EMEA * An automation outcomes-based client success story . To ensure that you never miss an episode of Transform NOW, be sure to subscribe!

Hint: It's Not All About Technology . In this episode, host Michael Marchuk talks with Chris Byers about a recent industry study on the state of digital maturity in workflow automation. This report highlighted a number of findings related to the investments needed to advance maturity as well as the various industries that are lagging behind on their digital transformation journeys. The way people work is shifting, and customer preferences are changing. Organizations that aren't as digitally mature see negative impacts on productivity, employee retention, and customer satisfaction. Listen in to discover how to move forward in your transformation journey. . Here's what we talked with Chris about: * Reported gaps that are inhibiting digital maturity growth * Which industries are making the biggest strides and which ones are lagging behind (and why) * How customer experience is impacted by digital maturity in automation . To ensure that you never miss an episode of Transform NOW, be sure to subscribe!

Unlocking the Value of Unstructured Data . In this episode, host Michael Marchuk talks with CTO and Founder of Indico Data about finding value in the data that is hidden away in unstructured documents and emails. Organizations struggle to extract data from unstructured documents, but not just because the information is difficult to extract from a form, but because there is no context for that information. New platforms are making it easier for intelligent automation to extract information and understand the context of that data to ensure that complex, multi-part forms and document series are processed as a set with auditable outputs. . Here's what we talked with Slater about: * Why OCR is only the start of true intelligent document processing * How templates for processing documents can become overwhelming to maintain * How to combine document processing and intelligent automation to manage document packages with a true audit trail . To ensure that you never miss an episode of Transform NOW, be sure to subscribe!

Addressing the Organizational Side of Digital Transformation . As companies strive to transform themselves in this digital era, cultural barriers present a huge challenge to the sustainability and overall success of their efforts. On this podcast, Brad Hairston speaks with Ted Shelton, expert partner at Bain & Company, who explains how the workforce is rapidly evolving and how company leaders need to change the way they think about and develop their human labor. . Here's what we talked with Ted about: * How the workforce has been transforming since before COVID * How technology has impacted the overall employability of the workforce * Humanizing work through intelligent automation * How the underlying work is changing * How most companies are faring in reskilling their workforce * What needs to change in the contract between employers and workers * What the enterprise of the future looks like * How company leaders should prepare for the future of work . To ensure that you never miss an episode of Transform NOW, be sure to subscribe!

Automating the "Gateway" to Healthcare Services . The prior authorization process is one of the most laborious, painstaking aspects of healthcare today with negative impacts on patients, healthcare providers, and healthcare payers. On this podcast, Brad speaks with Dr. Mahi Rayasam, partner at McKinsey & Company, who explains how artificial intelligence can make a huge difference in this area and why now is the appropriate time to pursue it. . Here's what we talked with Mahi about: * The role of AI in healthcare today * Why the prior authorization process is ripe for automation * What specific AI and automation technologies can be leveraged to make the prior authorization better * What prior authorization can look like with AI applied to it * The primary benefits of automation and AI in the prior authorization process for providers, payers and patients * The importance of skilled human decision points in this process * The challenges healthcare providers and payer need to overcome in order to take advantage of automation and AI . To ensure that you never miss an episode of Transform NOW, be sure to subscribe!

In this episode, host Michael Marchuk talks with David Burnie about the way that automation is transforming how contact centers interact with customers while providing employees a better working environment and businesses with improved cost and efficiency. David outlines how the omnichannel approach to supporting customers requires a new way of thinking about managing these interactions. . Here's what we talked with David about: * Where to begin the transformation journey within the contact center * How contact centers are evolving into an onmichannel interaction command center * Why leveraging an intelligent automation platform improves the experience for customers AND employees, while reducing costs for the business . To ensure that you never miss an episode of Transform NOW, be sure to subscribe!

Automation Expert Shares The Path to Automation Excellence . Businesses are using automation today to serve customers better in moments that matter. In this episode, Xina Seaton talks to Abhi Kadian, an automation expert with a digital workforce of more than 100 managing millions of transactions shares his top 5 on both the key success factors and challenges for companies deploying automation. He shares how leaders and businesses can develop automation-minded talent for the digital world we are living in plus sheds light on his predictions for what's next and how to approach going from fully manual on one end of the spectrum to fully automated on the other. . Here's what we talked with Abhi about: * Top 5 success factors for companies deploying automation * Top 5 challenges that successful automation programs will need to overcome * What leaders and managers can do to develop automation-minded talent * What's next for the automation 'industry' and why it's a must for any business . To ensure that you never miss an episode of Transform NOW, be sure to subscribe!

Zurich Impacts Customer Experience with Digital Transformation . Enterprise-wide digital transformation is the nirvana businesses are striving for in today's competitive market. On this episode, Xina Seaton interviews the mastermind behind Zurich's successful program, Ally Robertson and he shares his experience on why you just need to start somewhere and don't let perfect be the enemy of good. Let customers drive the transformation priorities and in doing so you'll gain a competitive advantage with every step. These advantages come in both attracting talent and improving customer's experience, what can be better than that. . Here's what we talked with Ally about: * Why digital transformation is hard and the biggest driver of challenges * The competitive advantage that digitally transformed customer experiences give businesses *The importance of and how Zurich is developing digital skills for their employees . To ensure that you never miss an episode of Transform NOW, be sure to subscribe!

Digital Transformation is a Do or Die Quagmire . There are many trends and business imperatives pointing to digital transformation as a do or die situation, now more than ever. On this podcast, Xina Seaton interviews Kieran Gilmurray, author, speaker and transformation guru about the digital Darwinism he sees sweeping across businesses and the trends leading there. He shares key success factors for companies deploying digital solutions starting with managing change, creating a culture of lifelong learning and leaning into leadership who have technical prowess to own digital transformation versus delegating it to IT. Ultimately, the organizations that have created exceptional digital experiences for their staff and clients are accelerating - those who have not are dying and don't even know it, yet. . Here's what we talked with Kieran about: * Digital Darwinism at play today - businesses must transform, or they'll die. * Why digital transformation is nearly impossible without a company culture that supports change. * The role education has and how being a 'lifelong learner' is necessary to thrive in the digital world. . To ensure that you never miss an episode of Transform NOW, be sure to subscribe!

In this episode, Michael Marchuk talks with Pawan Jadhav, CEO of Lateetud and Anna Twomey from SS&C Blue Prism about the changes necessary to build a rapid-distribution of healthcare records to support both patient care, but also payer and provider revenue-cycle management. Medical records are forever being lost, forgotten, or missing just when we need them most. Kids need medical records for sports, school, and recreational activities. Adults need medical records for health and wellness; Some for medication refills and still others need them to work, travel or for medical research. Payer organizations need medical records to approve medications and procedures, etc. But, the disparity between clinical systems of record make it difficult to easily obtain copies of medical records if you need them quickly. The medical records "Med-Rec" solution is created using digital labor to extract useful information from forms, documents and electronic medical systems to provide our constituents with the records they need using robotic enabled data processing. Privacy and Security are our priority as we extract, validate and submit your protected health information with touchless precision. In this podcast you will learn how Payer and Provider systems are delivering medical records to consumers across the healthcare eco-system without manual dependencies. . Here's what we talked with Pawan and Anna about: * How medical records can be difficult to send between providers and payers, which can impact patient care * Why it's advantageous to engage AI to decode the information quickly from patient's medical records * How digitization and automation can improve the experience for patients, providers, and payers while lowering costs and improving the patient's care options . To ensure that you never miss an episode of Transform NOW, be sure to subscribe!

NHS Tackled COVID with Intelligent Automation . In the aftermath of COVID, the NHS set out to better understand how they managed through the crisis and what key strategic elements helped them to succeed throughout it all. On this podcast, Karen Gorman, Healthcare Director with SS&C Blue Prism interviews Mike Ogonovsky, Chief Digital Officer and Jason Burrage, Automation Architect and Head of Automation COE for Aneurin Bevan University Health Board, an NHS trusts about how the health board have used their intelligent automation, Blue Prism cloud platform to help them prepare for the COVID-19 public inquiry. They share how intelligent automation is enabling them to provide information to the board secretary and exec team that is creating excitement at the board level and how it is creating time for employees to review, discuss and provide context to the information they are providing. . Here's what we talked with Mike and Jason about: * How having digital workers on staff when COVID hit helped to manage risks to the business * Overcoming document management to garner insights with digital workers * Using Blue Prism Cloud to perform sentiment analysis on incoming emails to prioritize employee's actions . To ensure that you never miss an episode of Transform NOW, be sure to subscribe!

From Automation to Business Transformation . Many companies are leveraging intelligent automation, but only a few are using it in a strategic manner to achieve true business transformation. On this podcast, Brad Hairston speaks with Gary Smith, VP Sales Strategy & Industries at Blue Prism, who explains how many companies are not going far enough with their intelligent automation capability but have the potential to do so. . Here's what we talked with Gary about: * Gary's thoughts on why his previous podcast was so popular * What % of companies are achieving true business transformation with intelligent automation * Indicators that a company is missing the strategic opportunity with IA * How Gary positions intelligent automation with companies * The possibility of the “Great Resignation” becoming the next supply chain crisis * The likelihood of investors asking the question “What % of your labor force is digital?” * Story of a Blue Prism customer who transformed their business with intelligent automation . To ensure that you never miss an episode of Transform NOW, be sure to subscribe!

 Adopting the Mindset of a "Doer" . Today's multi-generational group of people driving business processes have experienced so much change as a result of the pandemic, work life balance demands, technology innovation and other drivers. This has clearly put the future of work topic high on the agenda of most company leaders as they consider how to adjust the operating model for their workforce in order to retain talent and maintain the right culture. On this podcast, Brad Hairston speaks with Jon Darbyshire, CEO and Co-Founder of SmartSuite, who explains how the evolving future of work impacts his thinking as an entrepreneur and innovator. . Here's what we talked with Jon about:  * ​What SmartSuite is all about * ​What led Jon into the software industry after a career in consulting * ​How the future of work has that influenced Jon's direction and focus as a work management software CEO * ​Which technology trends are having the biggest impact in shaping the future of work ​* Non-technology trends that are changing the way we work * ​How the “Great Resignation” has impacted company leaders  * ​How multiple generations working together in the workplace factors into software development * ​How human interaction relates to the pace of adoption of automation and AI . To ensure that you never miss an episode of Transform NOW, be sure to subscribe!

Scaling Automation Faster . Healthcare and life sciences companies are embracing intelligent automation to add the operational agility needed in these demanding times. However, many of these organizations are not moving fast enough or achieving their objectives. On this podcast, Brad speaks with Matt Gustitus, CEO and Founder of Digital Workforce Solution, who explains how his consultancy is helping healthcare and life sciences organizations leverage automation faster and more effectively. . Here's what we talked with Matt about: * Matt's transition from 20+ years of SAP work in industry to an automation leadership role at a large pharma * The origin of Matt's automation consultancy, Digital Workforce Solution * Why healthcare and life sciences are ripe for automation * The biggest obstacles to the success of automation programs * How Matt's firm helps clients build the right vision for intelligent automation and think big * How Digital Workforce Solution helped a non-profit healthcare system of a major university significantly scale their automation program in its first year * How digital workers saved the March Madness Final Four in 2021 . To ensure that you never miss an episode of Transform NOW, be sure to subscribe!

Further (Positive) Disruption is Around the Corner . The buzz around quantum computing is building, although most people don't fully understand what it is and how it will impact society. One thing is for sure - It will have an impact. On this podcast, Brad Hairston speaks with Nicholas Lee, Vice-Head Solution Innovation & Consulting at Fujitsu, who explains how quantum computing will transform many different industries through boosting the power and speed of technology beyond anything we have seen to date. , Here's what we talked with Nicholas about: * Quantum computing explained * How quantum computing as evolved * Countries and industries that are currently the most advanced in quantum computing * Common use cases for quantum computing * How quantum computing impacts RPA and AI * The top constraints around quantum computing * Predictions for quantum computing * Fujitsu's role in advancing quantum computing . To ensure that you never miss an episode of Transform NOW, be sure to subscribe!