Podcasts about digital maturity

Artificial intelligence is accelerating change across every industry, but simply adding AI to existing processes won't deliver lasting results. Recorded live at World Workplace Europe, Erik Jaspers is joined by Peter Hinssen and Mikis Waschl to explore how AI is reshaping facility management, why digital transformation was only the beginning, and what organizations must do to build stronger data foundations, embrace digital twins and rethink how value is delivered. They also discuss the economics of AI, Europe's role in the future of technology and why today's leaders must prepare for a world that is never normal.  This episode is sponsored by SiteMap®, powered by GPRS. Learn more at sitemap.com/ifma Timestamps 00:00 Introduction 01:45 Meet The Guests 03:39 Digital Was Just Start 05:36 AI Goes Geopolitical 07:52 FM Outcomes And Twins 11:02 Data Foundations Matter 12:15 CarPlay For Buildings 16:12 Construction Productivity Gap 17:39 AI Economics And Pricing 22:26 Stop Pilot Snacking 23:49 Europe Digital Autonomy 26:07 Wrap Up And Outro Connect with Us:LinkedIn: https://www.linkedin.com/company/ifmaFacebook: https://www.facebook.com/InternationalFacilityManagementAssociation/Twitter: https://twitter.com/IFMAInstagram: https://www.instagram.com/ifma_hq/YouTube: https://youtube.com/ifmaglobalVisit us at https://ifma.org

"We have one mouth and two ears, and there is a reason for that", says Nina Borsche Zoric. In this episode we sit down with the Chief of Strategy and International Growth at DNV Imatis, Nina Borsche Zoric, to explore how Norwegian health technology is making its mark on the global healthcare enviorment. As the Norwegian government pushes to double health-tech exports, DNV Imatis has been in the game for a long time. Nina explains how their platform acts as a central nervous system for hospitals, and we dive into the challenges of navigating diverse international markets, discuss why a long-term, empathetic approach to strategy is essential for transforming healthcare delivery worldwide and their strategic rollout into the UK, Sweden, and Italy.

Innovation occurs across many areas, and compliance professionals need not only to be ready for it but also to embrace it. Join Tom Fox, the Voice of Compliance, as he visits with top innovative minds, thinkers, and creators in the award-winning Innovation in Compliance podcast. In this episode, host Tom visits with Nav Thethi, creator of the “Cracking the Digital Maturity Code” series, to discuss leadership gaps in digital transformation, AI, and data governance. Nav describes building a peer-learning platform through his podcast, developing digital maturity benchmarks with organizational scorecards, and co-authoring a book on digital maturity. He outlines an AI readiness gap driven by executive imposter syndrome, FOMO-driven pressure, education and alignment gaps, and lack of roadmap, citing Gartner's view that 89% of AI initiatives fail for reasons beyond technology, including “pilot purgatory.” Nav's maturity approach emphasizes measuring the current state across multiple pillars, including technology, data, customer experience, leadership/strategy, and talent/culture; aligning with business outcomes; upskilling; refining; integrating with governance; tracking meaningful KPIs; and scaling responsibly. He stresses C-suite-led governance, leader engagement in change management, and maintaining customer trust through human oversight of AI-generated content. Key highlights: Cracking the Maturity Code Format AI Readiness Gap and FEAR Who Owns AI Governance Start Small and Scale Fast Human AI Collaboration and Trust Key Takeaways for Executives Measure Your Digital Maturity — Stop Guessing. Start Scaling. Take the Digital Maturity Assessment to benchmark your organization, identify blind spots, and connect your digital strategy to real-world outcomes that matter. Assess your Digital Maturity Now: https://go.navthethi.com/digital-maturity-assessment Resources: Nav Thethi on LinkedIn Nav Thethi Website Nav Thethi podcast-The NavThethi Show Cracking the Maturity Code with Nav Thethi on YouTube Innovation in Compliance was recently ranked Number 4 in Risk Management by 1,000,000 Podcasts.

What does it actually mean to be prepared for 2026? In this episode, Anna explores HR digital maturity beyond systems and tools. Instead of talking about future trends in isolation, she breaks down the different maturity levels HR organisations operate within today — from administrative setups to data-driven and integrated environments. The episode unpacks where HR teams most often get stuck, why many organisations overestimate their digital readiness, and why preparation for 2026 is less about technology and more about capability, structure and conscious choices. Anna also reflects on the balance between digitalisation, AI and the human dimension — and why focusing on “the human” too early, or in the wrong place, can slow progress rather than enable it. This episode gives you a clearer reference point for where you are today, and what you realistically need to focus on next.

In this episode of the Earley AI Podcast, host Seth Earley welcomes Eric Rehl, Vice President of Digital Customer Experience in North America at Schneider Electric. With over 25 years of expertise in digital strategy and customer experience, Eric has guided global organizations through complex digital transformations, always keeping business outcomes and customer needs at the core. Drawing on his deep industry knowledge, Eric shares how large enterprises can move beyond buzzwords like “digital transformation” and “AI,” instead choosing a pragmatic, data-driven approach to drive real business value.Join Seth and Eric as they discuss the evolving role of digital capabilities in business strategy, the foundational importance of high-quality data, the unique challenges faced by B2B organizations, and how AI can power truly personalized customer experiences—from the ground up.Key Takeaways:Digital transformation should be rooted in business outcomes, not technology hype; focus on the “so what” for your customer and organization.Strong, clean, accessible data is critical for scaling digital experiences and enabling AI-driven personalization—without it, even the best tools will fail.B2B companies often lag in digital maturity due to legacy data architectures and complex customer relationships, but can catch up by investing strategically in foundational capabilities.A robust digital journey relies on operationalizing and continually improving product and customer data, rather than one-off fixes.Maturity in B2B digital experiences evolves from simply “doing no harm,” to enabling ease of business, and ultimately leveraging digital platforms for growth and commercial impact.AI's promise lies in moving from segmented personalization to real-time, dynamic customer engagement powered by integrated data and knowledge.Preparing for AI-driven customer discovery means syndicating high-quality, semantically-structured content across channels—both on and off your own domain.The next frontier is operationalizing knowledge (not just product or customer data) to fuel AI tools for differentiation and problem-solving.Continuous experimentation and responsible opportunism allow organizations to discover new outcomes and business value.Insightful Quotes:"I think as you start building maturity, you're learning how to orchestrate those pieces. You're getting more of that harmonization of organizing principles across those disparate departments, across knowledge and content and customer experience and product information. And so that becomes kind of the holistic journey that you're thinking about." - Seth Earley“We always start with the outcome. Like, why are we talking about capabilities here? Why are we talking about AI? What are we actually going to do with it to get to what the business outcome we're trying to drive or the experience outcome we're trying to drive?” - Eric RehlDon't miss this in-depth conversation packed with practical advice and forward-looking insights for anyone leading or navigating digital transformation initiatives in the AI era.LinksLinkedIn: https://www.linkedin.com/in/ericrehl/Website: https://www.se.com/us/en/Thanks to our sponsors: VKTR Earley Information Science AI Powered Enterprise Book

Given that digital technology and data go hand in hand, there hasn't been much precision in measuring how banks rise to the challenge of becoming tech-savvy leaders. Allison Cerra, Chief Marketing Officer at Alkami, shares the results of her company's 2025 Digital Maturity Model + Report, which breaks financial institutions into four distinct cohorts—each reflecting an increased level of digitally maturity. Cerra also discusses Alkali's latest Generational Trends Report.

Struggling to turn digital ambition into real-world value? In this episode, we reveal a 10-step strategic framework to help corporate leaders, managers, and consultants master enterprise-scale digital transformation. From assessing digital capabilities to mapping transformation roadmaps and building compelling business cases, you'll learn how to lead with clarity and confidence. Gain practical insights and tools rooted in the Digital Capability Framework (DCF) and BTM² methodology. 

The construction industry stands at a critical crossroads. In this episode, we explore how forward-thinking leaders are bridging the digital divide—not just by adopting new technologies, but by aligning digital initiatives with long-term business strategy. Discover how frameworks like BTM² enable scalable, structured transformation, and learn how leadership vision, digital maturity, and data-driven decision-making drive real value. Whether you're navigating your first AI-driven project or scaling enterprise-wide change, this episode offers actionable insight into transforming construction through strategic digital leadership. 

Is your organisation truly leveraging digital transformation — or just keeping up with technology? In this episode, we explore the Digital Maturity Index (DMI), a powerful framework that helps businesses assess their digital capabilities and drive enterprise growth. Discover the six key dimensions of digital maturity and learn how to align innovation, governance, technology, and people to stay ahead. Whether you're a business leader or consultant, this episode offers actionable insights to advance your digital strategy. Tune in and start your journey to digital excellence today. 

Back in December, we discussed why leaders should re-envision their approach to digital change management. But to truly implement digital change, health systems must understand their organization's success (or failure) to date. However, assessing digital progress is not a simple task. While models exist that measure digital maturity in other industries, there is a serious lack of tools to measure progress in the healthcare field—which is why we made our own. This week, host Rachel (Rae) Woods invites John League, Advisory Board digital health expert, and K. R. Prabha, Optum's Vice President of Strategy, Growth and Innovation to define what digital maturity for health systems looks like and unpack why so many organizations are stalled at merely “being” digital. Together, they introduce a new tool they've designed to help health systems assess their own digital maturity. For an on-the-ground perspective, Rae invites Dr. David Ingham, Vice President and Chief Information Officer of Allina Health, to discuss how Allina Health leveraged this tool to assess their progress and prioritize next steps on their digital journey. Links: Understand the digital maturity of your health system Ep. 233: Your digital strategy needs more than “change management” Optum Advisory: Healthcare consulting services Allina Health Care & Medical Services In MN & Western WI Get in touch with us [Webinar, 2/19] Imaging market trends in 2025 Advisory Board is a subsidiary of Optum. All Advisory Board research, expert perspectives, and recommendations remain independent. A transcript of this episode as well as more information and resources can be found on RadioAdvisory.advisory.com.

Back in December, we discussed why leaders should re-envision their approach to digital change management. But to truly implement digital change, health systems must understand their organization's success (or failure) to date. However, assessing digital progress is not a simple task. While models exist that measure digital maturity in other industries, there is a serious lack of tools to measure progress in the healthcare field—which is why we made our own. This week, host Rachel (Rae) Woods invites John League, Advisory Board digital health expert, and K. R. Prabha, Optum's Vice President of Strategy, Growth and Innovation to define what digital maturity for health systems looks like and unpack why so many organizations are stalled at merely “being” digital. Together, they introduce a new tool they've designed to help health systems assess their own digital maturity. For an on-the-ground perspective, Rae invites Dr. David Ingham, Vice President and Chief Information Officer of Allina Health, to discuss how Allina Health leveraged this tool to assess their progress and prioritize next steps on their digital journey. Links: Understand the digital maturity of your health system Ep. 233: Your digital strategy needs more than “change management” Connect with Optum Advisory to design your digital transformation strategy Allina Health Care & Medical Services In MN & Western WI Get in touch with us [Webinar, 2/19] Imaging market trends in 2025 Advisory Board is a subsidiary of Optum. All Advisory Board research, expert perspectives, and recommendations remain independent. A transcript of this episode as well as more information and resources can be found on RadioAdvisory.advisory.com.

In this New Year's episode of the Digital Disruption podcast, hosts Chris Williams and Pete reflect on their 2024 predictions, analyse which came true, and set out their forecasts for 2025. Key themes from 2024 included: AI Disruption: Rapid advancements in AI, particularly in lending and conveyancing, but live adoption in the market lagged behind its technical capabilities. New AI-driven Players: While no major challengers entered the mortgage lending space, AI-driven solutions emerged in adjacent markets, such as search and automation. Collaboration & Infrastructure Investment: Significant progress was made in fostering cross-industry partnerships, with initiatives such as HDI (Horizontal Digital Integration) accelerating interoperability. Faster Home Buying & Remortgaging: While industry discussions intensified, full-scale implementation of "remortgage in a day" and "sale in a week" remains aspirational. Organisational Readiness & Talent Shifts: Firms investing in digital strategies and trialling new technologies saw the most progress, with AI, ML, and automation skills becoming highly sought after. Looking ahead to 2025, the discussion focused on: Customer-Centricity: A major shift towards putting consumers at the heart of digital transformation efforts. HDI Adoption: Horizontal Digital Integration will drive predictability, improve transaction times, and reshape vendor business models. Strategic AI & Automation: Greater investment in AI-driven automation, potentially leading to more end-to-end process automation in remortgaging. Blockchain & Secure Transactions: While advancements are expected, full blockchain-based property transactions remain unlikely this year. Data Standards & Upfront Information: The role of data integration and standardisation will accelerate, driven by initiatives like the Data Bill. Sustainability & the Connected Home: ESG factors and energy efficiency will begin to influence the mortgage and home-buying process. Chris and Pete conclude by encouraging industry professionals to develop an HDI strategy to remain competitive and avoid digital transformation fatigue. They also note the potential impact of government housing policy in driving digital adoption. For more insights, visit our website or connect with us on LinkedIn. To connect with Pete on LinkedIn visit - Pete's LinkedIn profile To connect with Chris on LinkedIn visit - Chris's LinkedIn profile For more insights and assistance in your digital transformation, visit https://www.novus-strategy.com/ and connect with us on LinkedIn at https://www.linkedin.com/company/novus-strategy/ or email us at hello@novus-strategy.com.

The recently released Business Banking Digital Maturity Report provides unprecedented insights into how financial institutions transform their business banking capabilities for a digital future. This research is unique because it goes beyond measuring digital capabilities to examine the culture, talent strategies, and operational models that separate leaders from followers. In this episode of Banking Transformed, Allison Cerra, the marketing director at Alkami Technologies and Casey Hogarth from Emerald Research Group discuss this first-of-its-kind research. We explore why some organizations are growing 10 times faster than their peers, how smaller institutions are successfully competing against larger competitors, and what it takes to build a digitally mature business banking operation. Most importantly, our guests will provide a roadmap for how any financial institution can accelerate its digital transformation journey.

This week's podcast episode features a discussion on integrating a gamer's mindset into business systems. Key themes include placing human needs at the center of interactions, enhancing digital maturity, and fostering curiosity and agility in software development. The conversation emphasizes designing user-centric systems that prioritize engagement over rigid processes. It also covers the importance of collaboration across supply chains and the evolution of analytics from descriptive to prescriptive insights, enabling organizations to make informed decisions and enhance operational efficiency. This approach encourages continuous learning and adaptation, ultimately driving innovation in today's rapidly changing digital landscape.

Key insights from the podcast: The Shift to Interconnected Systems: The market is moving from siloed "vertical phase" digitisation to the collaborative "horizontal phase" through Horizontal Digital Integration (HDI). Consumer and Market Maturity: Over 50% of home buyers are now "digital natives" demanding seamless, tech-driven experiences akin to e-commerce platforms. Vendors and market players now possess the technological readiness for interconnected systems. Potential opportunities with HDI: could increase efficiency, revenue, and consumer satisfaction through interoperability and data-driven insights.   Join Our 50th Podcast Episode Event: Be part of the conversation on December 5th! Register here: Eventbrite Link   For more insights, visit our website or connect with us on LinkedIn. To connect with Pete on LinkedIn visit - Pete's LinkedIn profile To connect with Chris on LinkedIn visit - Chris's LinkedIn profile For more insights and assistance in your digital transformation, visit https://www.novus-strategy.com/ and connect with us on LinkedIn at https://www.linkedin.com/company/novus-strategy/ or email us at hello@novus-strategy.com.  

Johan Zebib joins Jim Cahill in an Emerson Automation Experts podcast to share how MES addresses many of the challenges for higher quality, and more efficient and reliable production in the pharmaceutical & biopharmaceutical manufacturing industries.

Meredith Sandland is the CEO of Empower Delivery and the co-author of 2 books, Delivering The Digital Restaurant: Your Roadmap To The Future Of Food , and Delivering The Digital Restaurant: The Path to Digital Maturity, both co-authored with Carl Osbourne. Prior to co-authoring those books, Meredith spent two decades in consulting, corporate strategy, and restaurant development. After Building 1,000+ restaurants the Chief Development Officer at Yum! Brands' Taco Bell, Meredith observed that the on-demand economy was starting to affect restaurants. Meredith joined ghost kitchen start-up, Kitchen United as employee #4 to create their business model, raise initial capital, and serve as the public face of the Google Venture-backed disruptor. Meredith previously joined Restaurant Unstoppable for episode 842! Favorite success quote/mantra: "Be intentional." In this episode we will discuss:  Tech stack Delivery Ghost kitchens and virtual brands Dynamic pricing AND MORE! Today's sponsors: Restaurant Technologies the company that helps restaurants, “Control the kitchen chaos.” With RT's total oil management, you get: Dependable fresh bulk cooking oil delivery; Filtration + oil usage monitoring and reporting; Used cooking oil pick-up, and recycling; And say goodbye to messy, dangerous restaurant rendering tanks-yuck. RT's end-to-end cooking oils solution helps you manage your used cooking oil storage, collection, and recycling- conveniently, safely, and cleanly- with no upfront costs. Head to www.RTI-inc.com, and let them know the Restaurant Unstoppable Podcast sent you their way. MarginEdge: Boost your efficiency and profitability without adding labor costs. MarginEdge is a complete restaurant management software that allows you to seamlessly manage all aspects of your business from one central location. Track food costs in real time, make inventory faster and less tedious, easily cost out your recipes, and get a daily P&L so you always know where you stand. See how it works at marginedge.com/unstopabble. Meez: Are you a chef, owner, operator, or manage recipes in professional kitchens? meez is built just for you. Organize, share, prep, and scale recipes like never before. Plus, engineer your menu in real-time and get accurate food costs. Sign up for free today and get 2 FREE months of invoice processing as a listener of the Restaurant Unstoppable Podcast. Visit getmeez.com/unstoppable to learn more. Restaurant Systems Pro - Join the 60-day Restaurant Systems Pro FREE TRAINING. This is something that has never been done before. This 60-day event is at no cost to you, but it is not for everyone. Fred Langley, CEO of Restaurant Systems Pro, will lead a group of restaurateurs through the Restaurant Systems Pro software and set up the systems for your restaurant. During the 60 days, Fred will walk you through the Restaurant Systems Pro Process and help you crush the following goals: Recipe Costing Cards; Guidance in your books for accounting; Cash controls; Sales Forecasting(With Accuracy); Checklists; Budgeting for the entire year; Scheduling for profit; More butts in seats and more… Click Here to learn more. Contact the guest: On the web: https://www.empower.delivery LinkedIn: https://www.linkedin.com/in/meredith-sandland/ Thanks for listening! Rate the podcast, subscribe, and share!  We are on Youtube: @RestaurantUnstoppable

The Transformation Ground Control podcast covers a number of topics important to digital and business transformation. This episode covers the following topics and interviews:   Crowdstrike Cybersecurity Attack, Q&A (Darian Chwialkowski, Third Stage Consulting) The Intersection of Manufacturing, AI & Change Management (Kate Arndt, Senior Manager, Amgen) Digital Maturity   We also cover a number of other relevant topics related to digital and business transformation throughout the show.  

ORDER MY NEW BOOK: The Final Countdown: https://a.co/d/50cqrCB CONTACT MY TEAM & I: https://www.thirdstage-consulting.com... FOR SPONSORSHIP OPPORTUNITIES: contact@majortom-productions.com

Destination marketing is rapidly changing as technology and traveler behavior evolve. How can destination marketing organizations keep up with the endless emergence of new platforms, investments, and tactics? Understanding your digital maturity can help. On this episode of the Layover Live, we'll explore what digital maturity is, how DMOs can leverage it to strategically improve their digital marketing, and how the free Simpleview Digital Maturity Model provides a framework to measure performance and inspire digital transformation. Don't miss it!

In an era fuelled by the promise of AI, the UK public sector stands at the cusp of transformation. Embracing the hype surrounding AI, government leaders navigate the delicate balance between innovation and risk. While the potential benefits are tantalising, the path forward requires a nuanced approach, considering factors like organisational culture, digital maturity, and the ever-present spectre of unintended consequences. Mike Hill, Chief Data & Information Officer with the UK Cabinet Office discusses how the UK government aims to unlock AI's full potential to revolutionise public services and citizen outcomes. For more great insights head to www.PublicSectorNetwork.co  

In this week's episode, we discuss various aspects of AI (Artificial Intelligence) and its implications for businesses.My guest and I talk about the importance of understanding and leveraging AI in today's rapidly evolving technological landscape. In this episode, we discuss:The role of AI in improving efficiency, the need for authenticity in AI-powered communications, and the potential pitfalls of misusing AI technologyStrategies for staying informed about advancements in AI and how businesses can embrace AI to stay competitiveHow to be curious about exploring AI and how you can be proactive in integrating it into your business operationsABOUT OUR GUESTKurt Stein is an IT Consultant and Digital Transformation Expert with a passion for helping businesses thrive. With over 25 years of experience in technology and entrepreneurship, Kurt has weathered economic ups and downs, facing the same challenges as his own ventures. Now, Kurt is eager to share his insights and provide guidance to those starting out or looking to scale their companies.His journey began at AT&T, where he worked with industry giants and witnessed how their strategic investment in technology gave them a competitive edge. Drawing from that experience, he co-founded Vista Tech Solutions, where he successfully guided clients through transformative journeys, fueling their growth and achieving their goals.Recognizing the increasing demand for expert guidance in digital transformation, Kurt and his partner launched DCT Strategy Inc., a minority woman-owned company focused on providing affordable access to skilled consultants from top-tier firms. They offer Rapid Roadmap Assessments covering critical areas like IT Strategy, Data Analytics & AI, Digital Maturity, Cybersecurity, and Cloud Services. Kurt has completed programs at Hofstra University and Professional Education certifications from MIT, studied Organizational Design of Digital Transformation, and gained expertise in areas ranging from AI and IoT to Cloud, Blockchain, and Cybersecurity.You can learn more about Kurt and his work here:  linkedin.com/in/kurtrsteinwww.dctstrategy.comABOUT OUR HOSTKen Eslick is an Entrepreneur, Author, Podcaster, Tony Robbins Trainer, Life Coach, Husband of 35+ Years, and Grandfather. Ken currently spends his time as the President & Founder of The Leaders Lab where he and his team focus on Senior Leadership Acquisition. They get founders the next level C-Suite Leaders they need to go from being an Inc. Magazine 5000 fastest growing company to $100,000,000 + in revenue.  You can learn more about Ken and his team attheleaderslab.copListen to more episodes on Mission Matters:https://missionmatters.com/author/ken-eslick/

In an era where digital transformation is reshaping the financial services landscape, Alkami Technology, Inc. has taken a bold step forward with the launch of their Digital Sales & Service Maturity Model Assessment. This groundbreaking tool empowers banks and credit unions to evaluate their digital maturity and provides actionable insights to navigate their digital journey. Today, we have the pleasure of chatting with Allison Cerra, Chief Marketing Officer at Alkami and Casey Hogarth, Senior Director at Emerald Research Group about the development and deployment of this industry-first self-assessment tool and explore how it can revolutionize the way financial institutions approach their digital strategies. Allison and Casey emphasize the importance of understanding where financial institutions stand in their digital journey and how the assessment serves as a compass to navigate the complex landscape of digital transformation. This Episode of Banking Transformed is Sponsored by Alkami Alkami Technology, Inc. is a leading cloud-based digital banking solutions provider for financial institutions in the United States that enables clients to grow confidently, adapt quickly, and build thriving digital communities. Alkami helps clients transform through retail and business banking, digital account opening, payment security, and data analytics and marketing solutions. To learn more, visit www.alkami.com.

855: As digital capabilities become more important to competitive positioning, companies have begun to rethink the composition of their digital and IT workforces. In a panel from our February 2024 Metis Strategy Digital Symposium, Brink's Global CIO Neelu Sethi and Zurich North America COO Barry Perkins join Metis Strategy Partner and Central Office Lead Michael Bertha in a conversation about optimizing workforce composition for digital maturity. Tune in to the discussion to hear these executives speak about shifting workforce compositions within their organizations, focusing on storytelling when driving the mindset shift, and the cultural implications of the new composition.

855: As digital capabilities become more important to competitive positioning, companies have begun to rethink the composition of their digital and IT workforces. In a panel from our February 2024 Metis Strategy Digital Symposium, Brink's Global CIO Neelu Sethi and Zurich North America COO Barry Perkins join Metis Strategy Partner and Central Office Lead Michael Bertha in a conversation about optimizing workforce composition for digital maturity. Tune in to the discussion to hear these executives speak about shifting workforce compositions within their organizations, focusing on storytelling when driving the mindset shift, and the cultural implications of the new composition.

In this episode we look at how to leverage continouse improvement cycles to accelerate your adoption of digital technologies.  Importanlty, we deep dive into how you can use digtal maturity measures to identify where there are gaps in your processes and what technologies you need to help improve things.  To connect with Pete on LinkedIn visit - Pete's LinkedIn profile To connect with Chris on LinkedIn visit - Chris's LinkedIn profile

As digital technologies become increasingly embedded in the fabric of the built environment, there are real questions about whether our cities, where 8 out of 10 North Americans live, are truly ready to be digital or smart cities. Do we have the right levels of transparency for citizens to know what data is being collected, how, and for what purpose? And are governments ready to use data and technology to improve and modernize our public institutions?This week, we talk to two amazing guests about these questions.First up is Jacqueline Lu. She is the President and Co-Founder of Helpful Places, a social impact enterprise that is working to ensure that places we live and work in, and the technologies within them, are helpful and empowering for people and their communities. In this segment, we talk to Jacqueline about her contention that, with all of the digital technologies we are surrounded by, we are already living inside a computer. We also get into Helpful Place's project called the Digital Trust for Places & Routines standard, which is meant to increase the transparency, legibility and accountability of digital technology in the built environment. Our second conversation is with John Houweling. John is the Director of Data, Analytics and Visualization for York Region in the Greater Toronto Area. John shares his insights from a fascinating career focused on data both in the public and private sectors and his his insights on the importance of data to fuel the digital revolution. We also talk about the digital maturity model that Think Digital has developed with York Region that help public sector organizations better understand what they need to do to make sure they have the capacity to operate effectively in a modern digital world.Watch on YouTubehttps://www.youtube.com/watch?v=rNuJ_1kx_jYRelated LinksBlog Post: Think Digital Digital Maturity Assessment ModelHelpful PlacesDigital Trust for Places and Routines StandardYork Region "Putting Data to Work"Chapters00:04 Introduction03:09 Interview with Jacqueline Lu04:57 The Impact of Digital Technology on Public Spaces07:38 The Role of Trust in Technology Adoption12:57 The Digital Trust for Places and Routines Standard16:02 The Importance of Transparency and Trust in Technology21:34 Government Adoption of Technology is a Trust Issue26:44 Interview with John Houweling29:17 John's Journey and Transition into Government33:36 Data Sharing and Collaboration36:52 Digital Academy and Training40:24 Digital Maturity and Benchmarking44:38 Adopting Digital Standards48:37 Conclusion and Final Thoughts from Ryan

In this episode, we discuss digital maturity in finance. Or more specifically, how more finance organizations are employing ERP systems, moving to cloud-based systems, transitioning more to analytics, and with that, understanding the talent management and risk management needs that are required with these major changes.Sharing their insights on these issues are two Protiviti experts, Chelsea Black and Kizzy Gift.Kizzy is a Director in the Business Performance Improvement practice. Kizzy specializes in finance transformation and change management within the BPI solution at Protiviti. She works with global clients on finance and operational process improvement, project management and change management. Kizzy has over 15 years of financial services knowledge as well as other industries including manufacturing, HR, healthcare and insurance.Chelsea is a Director at Protiviti and has spent the last eight years in the Business Performance Improvement practice. With more than 12 years of professional experience, Chelsea partners with clients to improve overall operations focusing on organizational, process and technology enhancements. She is a subject-matter expert in shared services as well as project and change management in the finance transformation space.Contact Chelsea at chelsea.black@protiviti.com.Contact Kizzy at kizzy.gift@protiviti.com.To request a transcript of this episode, contact kevin.donahue@protiviti.com.

The Divine Purpose Podcast SE 2 EP 16 with Eddy Dacius and Kurt Stein. Eddy Dacius hosts the Divine Purpose Podcast. DPPodcast is a platform for healthy conversations, interviews, and interactions with callers. We all have different opinions; however, the truth is the ultimate mediator. SPECIAL GUEST   Kurt Stein is a distinguished technology entrepreneur who has been leading the technology revolution for the past 25 years. In his capacity as a sales leader and technology enthusiast, he strives to develop solutions and technologies that optimize networks and enhance customer experiences. DCT Strategy Inc. is a prominent digital transformation consulting firm that specializes in devising and executing technology roadmaps to enable businesses to utilize cutting-edge solutions such as Cybersecurity, Cloud, Data Analytics & AI, IT Strategy, and Digital Maturity. Once a company has effectively created its technology roadmap, it will be better prepared and well-positioned to implement its strategies and achieve its goals. This is a powerful approach to achieving new business, enhancing customer satisfaction, and achieving dominance in the competitive marketplace.   THANK YOU FOR WATCHING!   ----------------------STAY CONNECTED ------------------  

On this week's edition of Give An Ovation, Carl Orsbourn and Meredith Sandland join us for another forward thinking and innovative episode. With the publication of their second book in the Delivering The Digital Restaurant series, The Path to Digital Maturity, Carl and Meredith impress the importance of taking your tech seriously. From interface to optimization, their expertise within the digital space is far reaching!On this episode, you'll learn from Carl and Meredith about:Is third party for you?Tech resolving off-prem issuesInternal processes that aid digital channelsMore!Thanks, Carl and Meredith!

Two-time authors, Meredith Sandland and Carl Orsbourn, join Restaurants Reinvented for the second time!Hear their predictions about the next big restaurant concept > the digitally native restaurant and key snips from their new book “The Path to Digital Maturity.” Moments to listen for:The key phases in the path to digital maturityHow to better drive first-party data ownershipThe next new concept category to hit restaurants SVB's influence on the startup tech sceneImproving efficiency through AIInnovative approaches to off-prem dining through ghost kitchensRelated Episodes:Delivering the Digital Restaurant – Meredith Sandland & Carl OrsbournMastering the Digital Dance – Michael Chachula, CIO, Fat BrandsAI Inside & Outside the Four Walls – Phil Crawford, CKERelated Assets:8 Digital Trends Shaping 2023The Path to Digital MaturityConnect with Meredith & Carl on LinkedIn

Welcome to The Restaurant Coach Podcast, it is the cure for the common restaurant. Change. Weather you like it or not it's happening. Most people don't like change and long for the good old days…but the good old days weren't always so good of your honest with yourself. Today I want to talk to you … Continue reading Episode 116 – Digital Maturity is the Way with Meredith Sandland and Carl Orsbourn →

Joining the show today are two individuals who I am sure you have seen all over social media and at conferences if your business is restaurants and technology. Carl Orsbourn and Meredith Sandland join the show to talk about their new book, “Delivering the Digital Restaurant; The Path to Digital Maturity.” This falls on the heels of the must have book from last year, “Delivering the Digital Restaurant: Your Roadmap to the Future of Food.”Meredith Sandland is the CEO of Empower Delivery, a software company that enables restaurants to profitably and sustainably serve off-premise demand. Meredith met with every major restaurant company, food-tech company, real estate company, and VC investor who is exploring the online food revolution. In Empower Delivery, she found what she had been looking for: a restaurant tech company built from the ground up to service the on-demand consumer. Prior to Empower Delivery, Sandland created and drove disruptive growth as Chief Development Officer at Taco Bell, America's largest Mexican-inspired restaurant, and as COO at Kitchen United, a ghost-kitchen start-up that is rolling out nationally.Carl Orsbourn is a global retail executive and board member whose experience spans blue-chip companies, disruptive start-up ventures, and restaurants. As COO of Juicer, Carl leads business development, partnerships, and operations for this innovative start-up supporting the development of dynamic pricing capability for restaurants. At Kitchen United, Carl established the operating model and led operations & customer success for one of the country's foremost ghost kitchen providers.Carl and Meredith serve as advisors and board members at several food-service and tech start-ups. They have been recognized as Power Players by Nations Restaurant News and Business Insider for their thought leadership in supporting restaurants to adapt to the challenges and opportunities offered through digitization, technology, and automation.Don't worry, this episode is not just a sales pitch for the book. We dig much deeper in conversation about things like figuring out what “digital” means to the restaurant industry, order throttling, dynamic pricing, converting 3rd party to a 1st party customers, the gig workforce and even talk about the good and evil of AI.How To Contact MeWebsite: https://SkipKimpel.com (all archived shows and...

I coach my clients all the time to stop running a restaurant and start running a business. You can either have a restaurant strategy or keep putting out daily fires. Having a strategy is pro-active and moves your business forward. In this week's episode of the podcast, I am speaking with restaurant strategy experts Carl Orsbourn and Meredith Sandland. Listen as Carl and Meredith coach us on: - What many operators are missing in their restaurant strategy - A new approach to your business post-pandemic - Building on pivots restaurants have had to execute. - Being a pro-active strategist not a firefighter - Necessary technology for your restaurant today - The ins and outs of third-party delivery - Is a ghost kitchen right for your operation? And of course, we speak about Carl and Meredith's second Book “Delivering the Digital Restaurant, The Path to Digital Maturity”. This book gives you the how-to roadmap to execute a digital restaurant strategy in your operation. Listen, get inspired and then go out and Rock YOUR Restaurant! Roger The Restaurant Academy - Tools to increase sales, maximize profits, rock your marketing, and build new & repeat business! https://restaurantrockstars.com/joinacademy/ Learn the Top 3 Restaurant Profit Killers and how to fix them - the answers might surprise you! (FREE) https://restaurantrockstars.com/profits/ Thank you to our sponsors: Smithfield Culinary – Inspiring head-turning menu creativity. Visit us for culinary trends and chef-created recipes: https://smithfieldculinary.com/smithfield Zinch - Listeners of the Restaurant Rockstars Podcast receive their loan application fees waived, a $250 value at financingthatworks.com Whirks: We will help you determine your eligibility for The Employee Retention Tax Credit for 2020 & 2021 https://page.whirks.com/employee-retention-credit

In the latest episode of Hospitality Hangout podcast, Michael Schatzberg “The Restaurant Guy” and Jimmy Frischling “ The Finance Guy” chat with the authors of “Delivering the Digital Restaurant: The Path to Digital Maturity,” Meredith Sandland and Carl Orsbourn. Sandland, co-author of two books, “Delivering the Digital Restaurant, Your Roadmap to the Future of Food”, as well as the new one “Delivering the Digital Restaurant, The Path to Digital Maturity.” Sandland says, “My background, I was at Taco Bell for many years, leading development there and building lots and lots of Taco Bells and started to wonder, why are we building all these Taco Bells next to malls when no one goes to malls anymore? That seems kind of weird. And that planted a seed which only grew when we tried to enter Manhattan and I thought, why are we paying the world's most expensive real estate prices when 40% of our sales are going out-the-door delivery.”Orsbourn before meeting Sandland was working for a large oil and gas company but spent 15 years in the retail space. “I wanted to speak to folks that had made that transition from big company blue chip world into the startup environment and a mutual friend of Meredith and mine introduced us and it was through the conversation there that Meredith said I'm doing this thing in ghost kitchens now and at that time I thought well this is a doozy, isn't it,” Orsbourn said. Sandland who had joined Kitchen United explained the logic about why ghost kitchens made sense and Orsbourn was immediately drawn in. Orsbourn also joined the Kitchen United team and helped them build out the operational model. Orsbourn talks about every big restaurant chain in the U.S. that was looking to explore ghost kitchens and trying to understand the digital disruption that was happening, He says, “When you're doing something new, it's not easy to help people see that future, especially when there are hundreds of millions of dollars being plowed into this space and a lot of restaurants at that time were very begrudging towards the whole idea of this and that's where the genesis of the initial book came.”They talk about digital maturity and how an operator can recognize where they fall on the digital maturity scale. Orsbourn says, “A digitally mature restaurant is, and there's a story that is told in this, Jimmy, as you go through it because, in many ways, a fully digitally mature restaurant is one that in many ways needs to reorient its entire business model towards what it's gonna take to become digitally mature.” To hear about digitally native restaurants and holistic technology plus get the answers for Trivia Tuesday check out this episode of Hospitality Hangout.

In the latest episode of Hospitality Hangout podcast, Michael Schatzberg “The Restaurant Guy” and Jimmy Frischling “ The Finance Guy” chat with the authors of “Delivering the Digital Restaurant: The Path to Digital Maturity,” Meredith Sandland and Carl Orsbourn. Sandland, co-author of two books, “Delivering the Digital Restaurant, Your Roadmap to the Future of Food”, as well as the new one “Delivering the Digital Restaurant, The Path to Digital Maturity.” Sandland says, “My background, I was at Taco Bell for many years, leading development there and building lots and lots of Taco Bells and started to wonder, why are we building all these Taco Bells next to malls when no one goes to malls anymore? That seems kind of weird. And that planted a seed which only grew when we tried to enter Manhattan and I thought, why are we paying the world's most expensive real estate prices when 40% of our sales are going out-the-door delivery.”Orsbourn before meeting Sandland was working for a large oil and gas company but spent 15 years in the retail space. “I wanted to speak to folks that had made that transition from big company blue chip world into the startup environment and a mutual friend of Meredith and mine introduced us and it was through the conversation there that Meredith said I'm doing this thing in ghost kitchens now and at that time I thought well this is a doozy, isn't it,” Orsbourn said. Sandland who had joined Kitchen United explained the logic about why ghost kitchens made sense and Orsbourn was immediately drawn in. Orsbourn also joined the Kitchen United team and helped them build out the operational model. Orsbourn talks about every big restaurant chain in the U.S. that was looking to explore ghost kitchens and trying to understand the digital disruption that was happening, He says, “When you're doing something new, it's not easy to help people see that future, especially when there are hundreds of millions of dollars being plowed into this space and a lot of restaurants at that time were very begrudging towards the whole idea of this and that's where the genesis of the initial book came.”They talk about digital maturity and how an operator can recognize where they fall on the digital maturity scale. Orsbourn says, “A digitally mature restaurant is, and there's a story that is told in this, Jimmy, as you go through it because, in many ways, a fully digitally mature restaurant is one that in many ways needs to reorient its entire business model towards what it's gonna take to become digitally mature.” To hear about digitally native restaurants and holistic technology plus get the answers for Trivia Tuesday check out this episode of Hospitality Hangout.

If you're a data driven person, get ready for a nitty gritty breakdown of the fifth edition release of the Nonprofit Trends Report, which answers a fundamental question: Why do digital, mature organizations fare better than others?Today we'll break down the five chapters of the report with John Jensen, the Senior Director of Nonprofit Insights at Salesforce. In his role, he helps Salesforce for Nonprofits' Product Marketing teams build the broadest possible understanding of the sector's goals and challenges across the world. After downloading the latest report, I knew I had to have him on the show.Allow this conversation to inspire you to generate conversations within your organization. Where are you individually? And how can you make improvements?In This Episode:How AI can improve donations by identifying different journeys, streams, and messages, which will requires fundraisers to think more creatively40% of dollars raised in the US comes from 1% of donors! Younger, wealthier donors tend to be much more impact focused than older donorsThe tension that nonprofits are facing with minor vs. major donorsHow to improve the digital maturity of your organization without “fancy” tools or metricsThe super simple “wouldn't it be awesome if…?” framework to brainstorm the right questionsWhy nonprofits around the world are facing employee retention challenges and the importance of incorporating technology into your culture to make your organization a better place to workResources & LinksSpend less time posting manually and use Later for all your social media management and analytics needs! Start with a FREE account today.Get your hands on the full report John and I talked through today. The Salesforce Nonprofit Trends Report contains insights from over 1,600 nonprofit managers and executives.Connect with John at johnjensen@salesforce.com or on Twitter at @johnjensen and tell him what your priorities are for 2023.Episode Partners:Feathr is trusted by nonprofits of all shapes and wing-spans — including Hiway 80, who used Feathr to launch new retargeting ads and email campaigns. The result? They reached 36,000 new people and brought in $13,000 in donations, 300% more than their original goal! Don't rely on magic to hit your goals next year. Use Feathr to elevate your digital marketing campaigns and grow impact in 2023. Click here to learn more.Ready to level up your storytelling and learn from the best in the sector? Join me in San Diego at the Nonprofit Storytelling Conference November 2-4! Click HERE to get FREE access to my 2022 Session: Social Media Ad Strategies - Which One Works For You? (never before released!) + 10 BONUS videos + $600 OFF your ticket if you purchase by March 31st. Let's Connect! Send a DM on Instagram or LinkedIn and let us know what you think of the show! Head to YouTube for helpful digital marketing how-to videos and podcast teasers Want to book Dana as a speaker for your event? Click here!

In this special episode of Take-Away with Sam Oches, Sam talks with Meredith Sandland and Carl Orsbourn, co-authors of the new book “Delivering the Digital Restaurant: The Path to Digital Maturity.” This conversation was hosted via LinkedIn Live and covered digital evolution in the restaurant industry, how this evolution is creating opportunities for brands to better access and understand customers and their behaviors, and what has changed since Meredith and Carl wrote their first “Delivering the Digital Restaurant” book in 2021. Have feedback or ideas for Take-Away? Email Sam at sam.oches@informa.com.

In this episode, Noah Koff talks about accelerating your sales through digital maturity frameworks. He is a digital advertising executive, award-winning producer, journalist, coach, and founder of Redwood Portland. Noah helps clients make good decisions for their customer acquisition programs with the goal of increased revenues and profits. He enjoys building high-performance teams and mentoring. Noah is passionate about helping midsized companies, whose e-commerce sales are flat or declining, to accelerate sales. To learn more about Noah, go to http://aha.pub/NoahKoff.  To get in touch with him, visit https://www.redwoodportland.com. Mitchell Levy is the Global Credibility Expert at AHAthat, the first AHA leadership (Thought Leadership) platform on the market for thought leaders, experts and companies to unleash their genius to the world. His passion is helping entrepreneurs, business owners and C-Suite Executives get known as thought leaders & become best-selling authors with the AHA platform. He is an accomplished entrepreneur who has created 20 businesses in Silicon Valley including four publishing companies that have published over 800 books. Mitchell is an international best-selling author with 60 business books, has provided strategic consulting to over 100 companies, has advised over 500 CEOs on critical business issues, and has been chairman of the board of a NASDAQ-listed company.Visit https://www.credibilitynation.com to learn more about the Credibility Nation community.Visit https://www.ahathat.com/author to learn how you can become an Amazon best-selling author in 4 months.

In this episode, our guest host, Wes McChristian is joined by Jonathan Henault, Customer Experience Manager at Kentico. They discuss creating a customer journey map to improve customers' overall experience, the idea of implementing digital maturity in your business's roadmap, and more. Digital Experience Maturity, also referred as, Customer Experience Maturity is defined as a company's capability in measuring and delivering digital customer experiences across its main touchpoints. This podcast is brought to you by Americaneagle.com Studios. Follow this podcast wherever you listen to them! Connect with: Lessons for Tomorrow: Website // Twitter // Instagram // Facebook // YouTube Tim Ahlenius: LinkedIn // Twitter Wes McChristian: LinkedIn Jonathan Henault: LinkedIn Resources: Calculating Digital Experience Maturity - Kentico

Meredith Sandland, CEO of Empower Delivery, is one of those people with a knack for creating positive change. In layman's terms, her company helps simplify complex ordering processes to make them more efficient. Listen now to learn about the tie that binds moving parts in a business, overcoming customer friction, and the follow-up to Delivering the Digital Restaurant. Sponsored by: Toast: All-In-1 Restaurant POS — https://bit.ly/3vpeVsc Atmosphere: TV for Your Business — bit.ly/3Mbc2TZ

Meredith Sandland, CEO of Empower Delivery, is one of those people with a knack for creating positive change. In layman's terms, her company helps simplify complex ordering processes to make them more efficient. Listen now to learn about the tie that binds moving parts in a business, overcoming customer friction, and the follow-up to Delivering the Digital Restaurant. Sponsored by: Toast: All-In-1 Restaurant POS — Atmosphere: TV for Your Business —

Are you ready for the risk-based tsunami on the horizon?  If you are a frequent listener to this show, you understand just how seismic this shift to value-based care really is and why we need the right culture, people, processes -- fueled by capital – to spawn care delivery innovation.  It is in reimagining care delivery that we can truly deliver on the aims of improved outcomes, lower cost, better patient experience, and equity for all populations. Joining us in this Race to Value this week are two outstanding leaders in the value movement, Drs. Brian Silverstein and Yates Lennon.  We discuss how organizations should be preparing for the risk-based tsunami on the horizon through care delivery innovation. Dr. Brian Silverstein is the Chief Population Health Officer for Innovaccer, a leading healthcare technology company committed to helping healthcare care as one. He is an expert in value-based care delivery and health system transformation with vast experience in helping providers improve population health initiatives.  And joining him in this interview is Dr. Yates Lennon, the President of CHESS Health Solutions – a population health MSO empowering physicians and health systems to make the transition to value-based care. Dr. Lennon has extensive experience in quality, practice transformation, and physician engagement and has been instrumental in teaching health systems and providers across the country how to transform patient care and shift to value-based payment. If you are looking to understand the state and science of value-based care, look no further than this conversation with two of the leading minds in industry transformation!   Episode Bookmarks: 01:30 The seismic shift towards value-based care and the risk-based tsunami on the horizon. 02:00 Introduction to Dr. Brian Silverstein and Dr. Yates Lennon 04:30 Progressing in the value journey by understanding the landscape 05:45 Dr. Lennon provides an overview of the value ecosystem with varying adoption of risk in provider organizations. 07:00 “The days of sitting on the sideline are running out.  It is time to get started with value-based care if you haven't already.” 08:00 The State and Science of Digital Maturity at U.S. Healthcare Providers (a recent report from Frost & Sullivan, commissioned by Innovaccer) 09:30 Dr. Silverstein on the legitimacy of the value movement with perspective on how digital infrastructure impacts the pacing of adoption. 10:45 The differentiation of the technology stack utilized by providers accepting full risk-based payment. 12:00 Traversing the value landscape with emerging changes in payment model design focused on the reduction of health disparities. 13:30 Dr. Lennon on how VBP and population health technology tools are perfectly suited to address problems in health disparities. 14:00 Codifying the health equity design of the ACO REACH payment model into operational programs. 14:30 Ensuring access to care in a medical home – an example from Atrium Health Wake Forest Baptist 15:30 “Access is important in value-based care when attempting to address health equity.” 16:00 Focusing on the quality and performance improvement measures that can improve equity. 16:30 Clinical workflow optimization and the use of Community Health Workers to conduct patient outreach. 17:00 Leveraging community resources to address Social Determinants of Health (SDOH). 17:30 findhelp (formerly Aunt Bertha) and Unite Us as examples of technology platforms that can improve SDOH interventions and community partnerships. 18:15 Lifestyle coaching to improve health outcomes with dual eligible populations. 19:00 Dr. Silverstein explains how traditional healthcare will not able to improve population health outcomes in a silo. 20:00 The correlation between a patient's zip code and their overall health and wellbeing. 20:30 Dr. Lennon provides perspective on how the creativity of value-based care will improve models for patient engagement and care de...

Why Businesses Should Invest in EX (Employee Experience) as Much as CX Shep Hyken interviews Liza Smyth, senior vice president of customer experience at Formstack, a company that helps organizations create workflows that enhance productivity. She shares how to make your internal and external customers feel seen and heard throughout their entire journey with your brand. Top Takeaways:   ·      A defining moment for the employee or the customer is an event that truly matters to them. Even if they started with a bad experience, at the point you turn it around (the defining moment) is what shapes their perception of you.   ·      Every employee in your organization impacts a customer's overall experience. Employees need to understand how they fit into the customer experience, even if they don't directly interact with them.   ·      When you hire brilliant people but ask them to do menial tasks, they will feel like they are not bringing their best selves to work. They become process-driven instead of utilizing their talents effectively.   ·      When an employee interacts with a customer, the employee doesn't represent themselves or their department. They represent your entire organization. You have to decide what your company's voice is and what you want your customers to experience when they engage with you. This experience needs to be consistent across the board.   ·      Employees are your biggest assets at the company. Create an environment where there is a sense of belonging, their perspective is valued, and they can be their authentic selves.   ·      Determine your company's "true north metric" (your mission, vision, mantra, etc.) and be sure that every employee understands how they influence it. Allow employees to feel like the job they do matters and that they impact the customers, their colleagues, and the organization.   ·      Formstack's State of Digital Maturity report identified that 51% of surveyed workers report spending at least two hours per day on repetitive tasks, and 72% of employees felt that inefficient processes impacted their job.   ·      Plus, Shep and Liza share how to create an environment of belongingness with employees and colleagues who are outliers of the group. Quote:  "A great employee experience delivers a great customer experience."   About:   Liza Smyth is the senior vice president of customer experience at Formstack. She leads customer care for the company's more than 25,000 customers. Before joining Formstack, Smyth worked for top tech companies, including Apple and LinkedIn. Shep Hyken is a customer service and experience expert, New York Times bestselling author, award-winning keynote speaker, and host of Amazing Business Radio.   Learn more about your ad choices. Visit megaphone.fm/adchoices

Customer expectations are changing faster than ever. Unfortunately, most banks and credit unions are playing catch-up, with siloed data, back-office technology that was built decades ago, and processes that move too slow. Continuous Product Design, supported by real-time data, can help organizations deliver digital solutions that are personalized, empathetic, and delivered with speed and scale. My guest on the Banking Transformed podcast is Mario Ciabarra, founder and CEO of Quantum Metric. Mario discusses how banks can use data to drive digital product design and deployment that enhances customer experiences and increases engagement. This episode of Banking Transformed is sponsored by Quantum Metric As the pioneer in Continuous Product Design, Quantum Metric helps organizations put customers at the heart of everything they do. The platform empowers a customer-centric culture, helping business and technology teams align faster on customer needs and prioritize the opportunities that will drive the most value. Today, Quantum Metric captures insights from 29 percent of the world's internet users. For more information visit www.quantummetric.com

Welcome to Practically Speaking, a show dedicated to highlighting practically genius ideas in less than 15 minutes. Hear Lindsay, Ryan, and special guest Chris Byers discuss takeaways from Sahil Khosla's Genius Spotlight episode on no-code, like how all departments can benefit from this software. Lindsay and Ryan then dig into data from Formstack's State of Digital Maturity report. This week, they cover how the most optimized organizations empower employees with no-code tools. Use the data to help convince your organization that now is the time to invest in this technology.

Welcome to Practically Speaking, a show dedicated to highlighting practically genius ideas in less than 15 minutes. Hear Lindsay, Ryan, and special guest Zak Pines discuss takeaways from Amanda Wodzenski's Genius Spotlight episode on project management, like how to best align teams at the start of a project. Lindsay and Ryan then dig into data from Formstack's State of Digital Maturity report. This week, they cover how the most optimized organizations overcome technical roadblocks. Use this data to help your org learn how to empower employees, avoid long IT queues, and overcome common technical challenges that stall important projects. 

Welcome to Practically Speaking, a show dedicated to highlighting practically genius ideas in less than 15 minutes. Get takeaways from Denise Davis's Genius Spotlight episode on how Emory Healthcare eliminated paper processes across 250 locations. Lindsay and Ryan then dig into data from Formstack's State of Digital Maturity report. This week, they cover how the most optimized organizations have replaced paper with modern, digital systems. Use this data to help your organization learn how to finally break free from the grasp of Big Paper.

Welcome to Practically Speaking, a show dedicated to highlighting practically genius ideas in less than 15 minutes. Get takeaways from Annette Franz's Genius Spotlight episode on customer experience, like how the employee experience drives the customer experience. Lindsay and Ryan then dig into data from Formstack's State of Digital Maturity report. This week, they cover how the most optimized organizations focus on improving the customer experience. Discover why these organizations find it easy to deliver on customer expectations.

Welcome to Practically Speaking, a show dedicated to highlighting practically genius ideas in less than 15 minutes. Get takeaways from Prabhjot Singh's Genius Spotlight episode on automation, like why process is the key to automating well. Lindsay and Ryan then dig into data from Formstack's State of Digital Maturity report. This week, they cover how the most optimized organizations use automation to improve the employee experience. Learn how automation can help make employees feel happier, less stressed, and more fulfilled.