Pharmacy View Podcast

In this episode of Pharmacy Podcast that provides regular interviews with Pharmacy leaders, entrepreneurs, and members of The Independent Pharmacies of Australia (IPA), host Melody Mugari, a Pharmacist and Programs and Corporate Partnerships Manager at Independent Pharmacies Australia (IPA) sits down with Nader Mitri, General Manager of PharmaPrograms, to explore how innovation, strategic thinking, and patient-first models are reshaping the Pharmacy landscape. With over two decades of experience, including owning three community pharmacies and holding a Master's in Health Economics, Nader brings deep industry insight into how Pharmacists can expand their impact beyond the dispensary. Together, Melody and Nader unpack the challenges, opportunities, and future pathways for Pharmacists looking to create meaningful, lasting change in healthcare delivery.

In this episode of Pharmacy Podcast that provides regular interviews with Pharmacy leaders, entrepreneurs, and members of The Independent Pharmacies of Australia (IPA), host Melody Mugari, a Pharmacist and Programs and Corporate Partnerships Manager at Independent Pharmacies Australia (IPA) sits down with Sally Panton, Executive General Manager - Precision Health & Wellness at DBG Health and Director, Pantonic Health Pty Ltd. Sally shares her remarkable journey from growing up in a pharmacy-focused family to pioneering advancements in preventative healthcare, functional pathology, and point-of-care testing. She reflects on her early career at SEEK, where she developed a passion for innovation, and how that ultimately led her back to healthcare entrepreneurship. Throughout the conversation, Sally highlights the transformative impact of technology and innovation in the healthcare industry, particularly in making diagnostics more accessible and efficient. #PharmacyPodcast #PointOfCareTesting #PharmacyInnovation #HealthcareTech #PreventativeHealth #POCT #IndependentPharmaciesAustralia #PharmacyLeadership #HealthcareRevolution #IPA

In this episode of the Pharmacy View Podcast's Rx to Riches stream, international host Michael Alexander, a Pharmacist, entrepreneur, digital health enthusiast, Co-Founder of Audirie, and the Regional Vice-President of Health Plans at Omada Health, speaks with Surge Singh, Co-Founder of Locumate and Locumate.ai. Surge shares how their platform is transforming the way Pharmacists connect with locum opportunities, addressing inefficiencies that have long plagued the industry. What started as a personal frustration—when Surge's wife received an unexpectedly high invoice for a locum Pharmacist—led to the creation of a holistic talent orchestration platform. By leveraging high-tech solutions and combining technology with human interaction, Locumate has grown from a simple marketplace into an end-to-end staffing solution, making it easier for Pharmacies to find the right professionals quickly and efficiently. Over the past 2 years, Locumate has evolved significantly, expanding from a transactional marketplace into a comprehensive workforce management system. Initially, Pharmacies sought locums through external agencies, but Surge and their team recognised a broader issue: many Pharmacies first search within their internal networks before turning to external sources. To address this, Locumate developed a seamless solution that integrates internal talent pools, personal networks, agencies, and marketplaces, allowing Pharmacies to access the best professionals at the click of a button. This shift positions Locumate as a true orchestration engine for healthcare staffing, ensuring that the right professionals are matched with the right opportunities. Finding a suitable locum has often been compared to a blind date—uncertain and sometimes mismatched. Locumate is solving this by incorporating shift feedback data to identify workforce gaps and partnering with training providers like Audirie and the Pharmaceutical Society of Australia. By integrating AI-driven talent matching, the platform now ensures that the best-suited locum is placed in each Pharmacy, rather than just filling shifts. Demand from industry professionals has also led to Locumate's expansion into other healthcare sectors, including physiotherapy and podiatry, further cementing its role as a scalable, multi-sector solution. Surge shares the journey of expanding into the U.S. market, a process that began with a chance conversation at an accelerator program and led to a pivotal meeting at the NCPA conference in Kansas City. Despite initial scepticism, a simple chat over a pumpkin spice latte with the CEO of the California Pharmacy Association resulted in a strategic partnership with the American Pharmacists Association, opening doors for Locumate in the U.S. However, breaking into the market required board approvals, legal navigation, and compliance with strict regulations, particularly in California. Looking ahead, Locumate is positioning itself as Australia's first AI-enabled job board for Pharmacy, with plans to expand into the U.S. and other allied health sectors. The platform is broadening its scope to include Pharmacy technicians, retail staff, and students, while also focusing on workforce skill development through collaborations with organisations like the American Pharmacy Association. In the next five years, AI-driven recommendations will help Pharmacy professionals identify ideal career paths based on their skills and personalities, removing guesswork from job matching. Surge highlights the need for a mindset shift in the Australian Pharmacy industry, urging professionals to embrace technology-driven workforce solutions rather than resisting change. Ultimately, Locumate aims to revolutionise Pharmacy workforce management, ensuring that both professionals and employers benefit from a more structured, data-driven approach.

In this episode of Pharmacy Podcast that provides regular interviews with Pharmacy leaders, entrepreneurs, and members of The Independent Pharmacies of Australia (IPA), host Melody Mugari, a Pharmacist and Programs and Corporate Partnerships Manager at Independent Pharmacies Australia (IPA) sits down with Keely Paul, National Professional Services Manager at Independent Pharmacies Australia (IPA). With over 23 years of experience in the industry, Keely offers valuable insights into her journey, challenges faced by Pharmacists, and the evolving role of Pharmacies in healthcare. As she nears the completion of her Full Scope of Practice training, Keely discusses her passion for mentoring, her commitment to professional growth, and her belief in the power of strong professional connections within the Pharmacy sector. #PharmacyLeadership #PharmacySuccess #Teamwork #PharmacyCareers #HealthcareInnovation #PharmacistDevelopment #PharmacyPodcast

In this episode of Pharmacy View Podcast's Full Scope Pharmacy Leadership stream, host, Chantelle Turner, a Pharmacist Leadership and Business Coach at TURN Pharmacy Leadership, speaks with Kristina Fox, a Community Pharmacist and Pharmacy owner of Complete Care Pharmacy, Rosny Park. Kristina shares their transformative journey in reshaping Complete Care Pharmacy in Rosny Park. Kristina's passion for implementing innovative healthcare services led to the creation of a scalable Pharmacy model, one that expanded far beyond their initial intentions. They reflect on the challenges of managing change, addressing staff burnout, and overcoming operational inefficiencies that hindered patient care. The conversation highlights how leadership and innovation in community Pharmacy can drive meaningful change. Kristina describes their approach to innovation as one of problem-solving rather than entrepreneurship. They focus on identifying inefficiencies and seeking practical solutions, which led to a complete overhaul of systems, processes, and Pharmacy layouts. The success of this transformation was due to the collective effort of the team, including Pharmacists, Pharmacy assistants, and front-of-shop staff. Kristina credits their support network, both professionally and personally, as a major factor in the success of the model. A major turning point for Kristina's team was realising that merely adding more staff was not enough to improve operations. Facing operational chaos and the growing complexity of prescriptions, Kristina introduced a "digital basket" system to balance digital, paper, and vaccination requests. This idea prompted a shift from reactive problem-solving to a more visionary approach. Kristina sought the expertise of industry professionals to identify the right technology partners, and while initially facing resistance from developers, achieving even partial success was seen as a significant victory. Kristina advocates for starting rather than waiting for a perfect plan. They believe that large corporations often become paralysed by decision-making, whereas their Pharmacy embraced an iterative approach, launching a version one and refining it based on real-world feedback. Kristina also discusses how this approach applied to the development of the Complete Care Pharmacy model, emphasising the importance of risk-taking, continuous improvement, and teamwork in driving innovation within Pharmacy practice. Effective communication is another key theme Kristina explores in leadership. By engaging all team members in the process of change, from delivery drivers to senior partners, they facilitated a smoother transition to the new Pharmacy model. Activities such as fun team events, open discussions, and regular check-ins helped ensure ongoing feedback and fostered team morale. Kristina's approach to communication included structured input from staff, such as "Shark Tank"-style pitch sessions, which allowed for innovation-driven decisions within the team. Kristina's passion for reshaping community Pharmacy extends to their vision for a patient-centred approach that moves away from a volume-driven model. They believe that providing accessible, affordable healthcare and fostering happier Pharmacists are integral to improving patient outcomes. With the rise of automation and AI in Pharmacy practice, Kristina highlights the importance of emotional intelligence and effective communication in maintaining strong relationships within Pharmacy teams and with patients. By sharing their insights and offering support to others, Kristina hopes to inspire further industry-wide change. #CommunityPharmacy #HealthcareInnovation #PatientCare #Complete Care #EmotionalIntelligence #PharmacyAutomation #AIinPharmacy #FutureOfPharmacy #HealthcareLeadership #PharmacistRoles

In this episode of Pharmacy Podcast that provides regular interviews with Pharmacy leaders, entrepreneurs, and members of The Independent Pharmacies of Australia (IPA), host Melody Mugari, a Pharmacist and Programs and Corporate Partnerships Manager at The Independent Pharmacies of Australia (IPA) is joined by Vanessa Lontos, Head of Member Capability at The Independent Pharmacies of Australia (IPA). Together, they delve into the transformative role of holistic health care in Pharmacy, an approach that considers not just the medical needs of patients, but also their social, emotional, and mental well-being. Vanessa draws on her own experiences, both as a Pharmacy owner and a life coach, to share her passion for personalised, patient-centred care. She reflects on two pivotal moments in her life that have shaped her perspective: caring for her grandmother during her childhood, which highlighted the importance of accessible and empathetic health care, and overcoming her own health challenges through a combination of medication, yoga, and mindfulness. These experiences have driven her commitment to a holistic approach, which she believes is essential for improving patient outcomes. #PharmacyTraining #BlendedLearning #LMS #PharmacyEducation #IPA #PharmacistLife #HealthcareInnovation

In this episode of the Pharmacy View Podcast's Rx to Riches stream, international host Michael Alexander, a Pharmacist, entrepreneur, digital health enthusiast, Co-Founder of Audirie, and the Regional Vice-President of Health Plans at Omada Health, speaks with Angela Stathopoulos, Group Manager of Education and Development at Chemist Warehouse. With nearly 30 years of experience across community, regulatory, and hospital Pharmacy sectors, Angela discusses her dedication to fostering the next generation of Pharmacy professionals. She elaborates on Chemist Warehouse's dynamic approach to training, highlighting initiatives aimed at advancing Pharmacy practice, developing new services, and supporting early-career Pharmacists. Angela's journey reflects a passion for embracing opportunities, which she encourages in those looking to grow within the field. Angela dives into the extensive training programs offered by Chemist Warehouse, ranging from an internally developed internship program to advanced CPD courses. Key initiatives like "Leading for the Future" and "Step Up" were designed to meet the evolving demands of the Pharmacy industry, and Angela explains that these programs were developed in consultation with stakeholders, providing both leadership training and support for early-career Pharmacists. Her approach emphasises Chemist Warehouse's commitment to equipping Pharmacists with essential skills to navigate the ever-changing Pharmacy landscape while ensuring consistent, high-quality training across all locations. To achieve this consistency, Angela describes a hybrid model of in-person and online training, made possible through platforms like Zoom and AI-driven tools for Pharmacy assistant training. The integration of AI, she explains, is pivotal for maintaining scalable and standardised training, especially across Australia's remote areas. However, Angela stresses that AI tools are only as effective as the team managing them, ensuring that quality standards are met. This combination of technology and human oversight allows Chemist Warehouse to meet the educational needs of Pharmacists in varied geographic regions while maintaining flexibility and adaptability. Internationally, Angela shares the challenges and successes of adapting Chemist Warehouse's Australian training models for different regions, such as New Zealand, Ireland, and the UAE. Each region brings unique regulatory and cultural needs, requiring collaboration with local experts to ensure training aligns with local standards. Angela emphasises the importance of collecting feedback from both trainees and regional authorities, which informs improvements and adjustments to training programs. This feedback loop is essential for refining programs in a way that balances the needs of learners and the organisation, ensuring a strong return on investment. The conversation then shifts to the evolving skill requirements for Pharmacists, which have expanded from purely clinical skills to include critical soft skills like empathy, communication, and problem-solving. Angela explains that while technical expertise remains foundational, handling complex patient interactions and regulatory issues requires a broader skill set. Closing on a light-hearted note, Michael humorously offers Angela "magic powers" to enhance Chemist Warehouse's training program, to which Angela replies that she would clone her dedicated team to better address training demands. They discuss upcoming programs, such as the "Step Up" initiative for student Pharmacists and a Managing Partner pathway aimed at guiding Pharmacists from entry-level roles to ownership opportunities within the company. Angela's insights reveal Chemist Warehouse's focus on career development and innovation, underscoring their commitment to expanding Pharmacists' clinical responsibilities and supporting a holistic approach to patient care.

In this episode of Pharmacy Ownership & Economics, a stream of the Pharmacy View Podcast, host Natalie Sirianni, Director of Attain Business Brokers, speaks with Mark Churchill, Managing Director of Allfin. Mark shares his unique journey into pharmacy finance, starting with a background in asset finance and auctioneering before transitioning into banking and ultimately founding his own broking firm specialising in pharmacy finance. Throughout the episode, Mark provides invaluable advice for pharmacists considering ownership, from navigating the complexities of financing to assembling the right advisory team. Mark highlights the financial realities of Pharmacy ownership, noting that average valuations typically fall between $2-3 million. He recommends prospective buyers focus on acquiring Pharmacies where they already work, as familiarity with the operations, customer base, and financials can ease the transition. Mark also emphasises the importance of due diligence, demographic analysis, and cultural alignment, particularly for community-focused Pharmacies, as key factors in ensuring long-term success. Navigating financing can be one of the most challenging aspects of purchasing a Pharmacy, especially for first-time buyers. Mark explains the options available, from traditional bank loans, which typically cover 75-80% of the purchase price, to alternative funding sources such as parental support or secondary lenders. He underscores the importance of structuring loans properly to maintain cash flow viability and meet banks' requirements. Mark also advises buyers to work within the Pharmacy they plan to purchase, as this familiarity reduces risks and improves financial sustainability. Partnerships in Pharmacy ownership present their own set of challenges and opportunities. Mark stresses the importance of clear partnership agreements to prevent conflicts and facilitate smooth exits when necessary. He advises new owners to focus on long-term growth, often committing at least five years to stabilise operations and realise returns. By working with experienced partners, new owners can mitigate risks, gain valuable insights, and grow equity. Finally, Mark underscores the critical role of trusted advisors in the ownership journey. He advises first-time buyers to work with industry-specific brokers, accountants, lawyers, and lease negotiators who understand the nuances of Pharmacy transactions. Delegating tasks like bookkeeping to professionals, he suggests, allows owners to focus on their customers and maintain a work-life balance. Ultimately, Mark advocates for strategic planning, professional guidance, and a focus on equity growth to ensure a successful and rewarding Pharmacy ownership experience.

In this captivating second part of the Pharmacy View Podcast's Rx to Riches stream, international host Michael Alexander, a Pharmacist, entrepreneur, digital health enthusiast, Co-Founder of Audirie, and the Regional Vice-President of Health Plans at Omada Health, continues his insightful conversation with Erin Fawcett, the Executive Director of Education and Professional Development at NAPSA, and Sebastian Harper, the National President of NAPSA. Together, they explore how NAPSA is driving innovation in Pharmacy education and empowering students to excel in a rapidly evolving healthcare landscape. From AI-driven tools to fostering interprofessional collaboration, this episode sheds light on the transformative initiatives shaping the future of Pharmacy practice. The discussion delves into the rising prominence of Pharmacist-led prescribing and other advanced roles within the healthcare system. Erin highlights NAPSA's use of cutting-edge technologies, such as AI-powered counselling simulations, to prepare students for the complexities of modern patient care. Sebastian adds that NAPSA's initiatives encourage students to expand their skills beyond traditional degrees, focusing on enhancing patient care through continuous learning and innovation. Together, they underscore the importance of education and teamwork in addressing challenges like disease management and medication accessibility. The episode also explores the integration of AI into Pharmacy education and its impact on team training. Michael introduces Audirie's AI-driven simulations for NAPSA members, enabling students to practise patient interactions with precision and confidence. Erin and Sebastian discuss how AI complements traditional training, helping all Pharmacy team members—from Pharmacists to assistants—perform at the top of their scope. This holistic approach aims to bridge skill gaps and elevate the overall standard of patient care, highlighting the critical balance between technology and human expertise in healthcare. Addressing the barriers in Pharmacy education, the conversation turns to placement opportunities and financial challenges. Erin advocates for reforms to ensure students have access to earlier and paid placements, improving experiential learning. Sebastian emphasises the value of rural placements for interprofessional collaboration and community impact, while Michael calls on universities and governments to ease the financial burdens that deter students from pursuing careers in underserved areas. These measures are seen as vital to building a robust and sustainable Pharmacy workforce. The episode concludes with excitement about the upcoming NAPSA Congress, the pinnacle event for Pharmacy students in Australia. Hosted at the University of Queensland, this week-long conference offers educational sessions, workshops, a trade expo, and vibrant social events. Sebastian shares their hopes for record-breaking attendance, while Erin highlights the benefits of NAPSA membership, including networking, scholarships, and mentoring opportunities. Together, they celebrate the Congress's enduring legacy and its role in shaping the future of Pharmacy in Australia and New Zealand.

In this engaging episode of the Pharmacy View Podcast's Rx to Riches stream, international host Michael Alexander, a Pharmacist, entrepreneur, digital health enthusiast, Co-Founder of Audirie, and the Regional Vice-President of Health Plans at Omada Health, hosts Erin Fawcett, the Executive Director of Education and Professional Development at NAPSA, and Sebastian Harper, the National President of NAPSA. Together, they delve into the transformative roles of education, leadership, and advocacy in shaping the future of the Pharmacy profession. With personal insights, professional experiences, and a shared passion for advancing the Pharmacy industry, this episode offers an inspiring and thought-provoking conversation. Erin and Sebastian discuss the significant impact of NAPSA (National Australian Pharmacy Students' Association) on Pharmacy students' professional growth. Erin highlights how NAPSA acts as the peak advocacy body for students, offering unparalleled networking opportunities that build professional relationships and enhance knowledge for future success. Sebastian underscores the importance of NAPSA's national advocacy efforts, ensuring student concerns are heard by government bodies and stakeholders. Michael reflects on his own career, encouraging students to prioritise networking to unlock new opportunities and further their professional development. A key focus of the episode is NAPSA's efforts to combat "placement poverty," a pressing issue for students facing financial burdens during mandatory placements. Erin and Sebastian outline their campaign for government support similar to that provided to nursing students, aiming to make university more accessible amidst the rising cost-of-living pressures. Their advocacy reflects a broader mission to support Pharmacy students by improving accessibility and fostering an inclusive educational environment that enables future professionals to thrive. The discussion also explores the challenges and rewards of balancing leadership responsibilities at NAPSA with full-time studies and work commitments. Erin shares how teamwork and a shared vision for advancing the Pharmacy profession fuel their dedication to student advocacy, while Sebastian highlights the role of collaboration among NAPSA committees in managing the workload effectively. Both emphasise the lasting impact of their initiatives on the Pharmacy community, illustrating how passion and teamwork drive meaningful progress. Erin and Sebastian conclude with an inspiring vision for the future of Pharmacy, imagining a shift towards greater accessibility and a service-based model. They envision Pharmacies becoming integral hubs in Australia's healthcare system, leveraging Pharmacists' expertise to ease pressures on the system and enhance patient care. This is only the beginning of their insightful discussion, with Part Two of this engaging conversation set to be released next week. Stay tuned!

In this episode of Pharmacy Podcast, a stream of Pharmacy View Podcast that provides regular interviews with Pharmacy leaders, entrepreneurs, and members of The Independent Pharmacies of Australia (IPA), host Melody Mugari, a Pharmacist and Programs and Corporate Partnerships Manager at The Independent Pharmacies of Australia Group (IPA) welcomes Pharmacist and Chemist Discount Center partner, Kavita Nadan, who is also the Co-Founder of Locumate. From her journey as a first-generation migrant from Fiji to becoming a trailblazer in the Australian Pharmacy industry, Kavita shares her remarkable story of resilience, leadership, and innovation. With a passion for empowering others and streamlining healthcare processes, Kavita discusses her path to Pharmacy ownership, her unique approach to team leadership, and her venture into the entrepreneurial world with Locumate. This conversation offers valuable insights into balancing personal and professional aspirations, and Kavita's mission to shape the future of Pharmacy and beyond.

In this episode of Pharmacy View Podcast's Pharmacy Career, Resource & Training stream, host Kavita Nadan, Pharmacist and Founder at Locumate is joined by Jenny Kirschner, a Pharmacist and the Founder of Pharmacy Addressing Loneliness and Social-isolation (PALS). Jenny reflects on their unique career journey and the pivotal moments that inspired them to address the widespread issue of loneliness, particularly in healthcare settings. They explain how, despite some initial uncertainty in their Pharmacy career, they eventually carved out a meaningful path that prioritises authentic connection and patient care. Jenny's story is a reminder that Pharmacists can bring their natural talents and passions into their work, creating impactful opportunities for both personal and professional growth. Jenny shares insights into some of the creative ventures they've spearheaded, including "Mother Funkers," a daytime dance party for mothers and their children. This initiative, designed to combat the isolation many mothers face, provided a joyful and energising space for moms to connect. Jenny's entrepreneurial spirit also led them into the world of gluten-free chocolate making, an example of how following one's passions can create unexpected, fulfilling career opportunities. Jenny encourages others to be bold in embracing their true selves, no matter their career path, as it can open doors to new and exciting endeavours. A significant focus of the conversation is Jenny's work with PALS, which was inspired by their own experiences with loneliness during their Pharmacy studies and early career. PALS addresses the growing issue of loneliness, a concern that became even more pressing during the COVID-19 pandemic. Jenny highlights the crucial role that Pharmacists can play in identifying lonely individuals and advocating for mental health within their communities. Through persistent outreach, Jenny developed a comprehensive training program that equips Pharmacists to address social isolation, helping them create stronger connections with patients and support mental well-being. Jenny also discusses the development of their accredited online training course, which teaches Pharmacists how to recognise and address loneliness in their patients. Featuring insights from global experts and real-life case studies, the course offers practical tools for Pharmacists to make a difference in their communities. Jenny stresses that Pharmacists, because of their close and frequent interactions with patients, are ideally placed to address social isolation, often through simple, yet meaningful, gestures. This course underscores the powerful impact Pharmacists can have on the lives of their customers beyond just filling prescriptions. As the episode wraps up, Jenny shares plans for the next 12 to 18 months, including a much-needed break to recharge and a national awareness campaign to further address loneliness. They invite others who share this passion to join the campaign and share their stories, emphasising the importance of collaboration and community support. Jenny's reflections on balance and well-being, both in personal life and professional ambitions, serve as a valuable reminder that taking care of oneself is just as important as the work being done to care for others. This episode highlights the evolving role of Pharmacists and the growing need to address social isolation in healthcare.

In this episode of Pharmacy View Podcast's Full Scope Pharmacy Leadership stream, host, Chantelle Turner, a Pharmacist Leadership and Business Coach at TURN Pharmacy Leadership, speaks with Curtis Ruhnau, Pharmacist, a partner at Emerton Pharmacy and President of the Pharmacists' Support Service (PSS). Curtis reflects on their journey into the pharmacy profession, driven by a passion for chronic care management and a commitment to supporting both patients and fellow Pharmacists. They share insights into Emerton Pharmacy's recent dual recognition in 2024, winning Excellence in Community Engagement and Excellence in Harm Minimisation, demonstrating their dedication to patient care and public health. Curtis discusses the increasing importance of mental health and self-awareness within the Pharmacy profession, particularly post-COVID, where many Pharmacists face stress, uncertainty, and isolation. Drawing from their experience teaching medical students about self-awareness, Curtis highlights the need for greater advocacy around mental well-being in Pharmacy. They address how these challenges manifest in the evolving landscape of full-scope Pharmacy practice and emphasise the value of honest communication and proactive strategies for maintaining mental health. Curtis shares personal insights into managing stress, emphasising the importance of acknowledging imposter syndrome and viewing it as a prompt for continuous learning. They describe their own approach to upskilling and self-care, sharing personal practices like reflection and stress management techniques. Curtis further underscores the role of mentorship, community, and teamwork in professional success, acknowledging that leadership often involves collective effort and support. The episode concludes with a powerful discussion on the value of "listening with intention" in leadership. Curtis recounts lessons learned from Indigenous elders about the significance of deep listening and emotional intelligence in building empathetic and supportive teams. They highlight how small, intentional actions can strengthen the pharmacy community and foster a culture of care, reinforcing that empathy and active listening are essential for effective leadership and long-term growth in the profession.

In this episode of Pharmacy Podcast, a stream of Pharmacy View Podcast that provides regular interviews with Pharmacy leaders, entrepreneurs, and members of The Independent Pharmacies of Australia (IPA), host Melody Mugari, a Pharmacist and Programs and Corporate Partnerships Manager at The Independent Pharmacies of Australia Group (IPA) interviews John Kardis, Pharmacist and Director of Buy-IT-Right. John shares his inspiring journey from facing challenges in entering Pharmacy school to co-founding a successful Pharmacy network. His story highlights the importance of perseverance, community engagement, and innovative technology in transforming Pharmacy operations.

In this episode of Pharmacy Podcast, a stream of Pharmacy View Podcast that provides regular interviews with Pharmacy leaders, entrepreneurs, and members of The Independent Pharmacies of Australia (IPA), host Melody Mugari, a Pharmacist and Programs and Corporate Partnerships Manager at The Independent Pharmacies of Australia Group (IPA) sits down with Brad Butt, an influential figure in the Pharmacy Community. As the Founder and Lead Pharmacist at Mens Health Downunder and the Managing Partner at Cooleman Court Pharmacy in Weston ACT, Brad has made significant strides in advancing men's health services across Australia. Join Melody and Brad as they delve into his inspiring journey from Community Pharmacy to establishing a leading male health clinic, explore the challenges and rewards of expanding healthcare services, and discuss the pivotal role of Pharmacists in providing compassionate, patient-centered care. Useful Links Register for the 2024 Australasian Mens Health Downunder Conference: MHD2024-Conference-Home | MHDU2024 Pharmacists' Support Service: - Pharmacists' Support Services PSA's Pharmacist to Pharmacist Advice Line: Contact us | Pharmaceutical Society of Australia

In this episode of the Pharmacy View Podcast, Founder Host Scott Carpenter is joined by Natalie Sirianni, Director & Officer in Effective Control of Attain Pty Ltd, Director of Musculoskeletal Australia, and a Board Member of the Australian Institute of Business Brokers (AIBB). As a leading expert in Pharmacy business brokerage, Natalie offers a deep dive into the current trends and transformations within the industry. From navigating the impacts of the 60-day dispensing policy to leveraging the benefits of the 8th Community Pharmacy Agreement (8CPA), Natalie provides a comprehensive analysis of how these changes are reshaping the market. Join us to explore how the enthusiasm of emerging Pharmacists and the resilience of the industry are creating new opportunities and driving growth in the Pharmacy business. Natalie outlines their work in Pharmacy valuations and brokerage, including the impact of recent legislative changes such as the 60-day dispensing policy. Natalie explains the cyclical nature of Pharmacy valuations, influenced by economic conditions, community Pharmacy agreements, and interest rates. They highlight the industry's resilience during downturns and how its performance through events like COVID-19 has showcased its stability. Despite challenges such as the 60-day dispensing legislation, banks remain confident in lending to Pharmacies due to their consistent financial performance. The discussion turns to the 60-day dispensing policy, which initially caused uncertainty and panic in the market. As the policy was implemented, the industry began to recover as the financial impacts became clearer. Natalie notes that while the new system introduced challenges, it allowed for better quantification and adjustment, showcasing the industry's ability to navigate changes with resilience and a historical perspective. Natalie also addresses the broader impacts of the 8th Community Pharmacy Agreement (8CPA) and the new payments related to the 60-day dispensing policy. The 8CPA provides increased funding and stability, contrasting with the initial uncertainty of the transition period. This agreement has bolstered market confidence, leading to increased buyer interest and a resurgence in Pharmacy transactions. Sellers, particularly those nearing retirement who had previously postponed sales, are now re-engaging with the market, and valuations are expected to stabilize as confidence returns. Natalie further talks about the invaluable role of young Pharmacists entering the industry through mentorship and succession plans. They describe this dynamic as mutually beneficial: younger Pharmacists gain essential knowledge and business acumen from their more experienced counterparts, while seasoned professionals receive fresh energy and enthusiasm. Natalie believes this intergenerational collaboration is crucial for the continued growth and vitality of the Pharmacy sector, fostering a positive transition and ensuring that the industry remains vibrant and forward-looking.

In this episode of the Pharmacy View Podcast's Rx to Riches stream, international host Michael Alexander, a Pharmacist, entrepreneur, digital health enthusiast, Co-Founder of Audirie, and the Regional Vice-President of Health Plans at Omada Health, interviews Kerri Barwick, GM of Education & Training at the Pharmaceutical Society of Australia (PSA). In this episode, Kerri sheds light on the revolutionary AI-powered training simulation platform Audirie and its transformative impact on Pharmacy education. This episode delves into the journey of integrating AI into training, the challenges faced, and the remarkable benefits observed, offering listeners a glimpse into the future of Pharmacy training and education. Join us as we explore how Audirie is setting new standards in the industry and hear Kerri's insights on the upcoming PSA National Conference and its focus on "Pathways to Progress." Kerri delves into the innovative launch of Audirie, an AI-powered training simulation platform designed to enhance performance evidence in Community Pharmacy Training. This world-first initiative allows for realistic customer interactions, surpassing traditional methods like written evidence and phone simulations. It not only meets compliance requirements but also offers invaluable feedback for learners, marking a significant advancement in pharmacy education. Kerri discusses the numerous advantages of the AI-powered training tool, Audirie, in enhancing Pharmacy education. They emphasize that the tool provides objective and constructive feedback, significantly improving Pharmacists' communication and counseling skills. While technical knowledge remains crucial, effective communication can greatly enhance patient interactions and overall professional satisfaction. The potential for Audirie to standardize training and boost confidence among Pharmacy interns is highlighted, leading to improved patient care and professional development. Kerri also addresses the challenges and benefits of preceptor training in Pharmacy education. Despite PSA offering accredited preceptor training, it remains non-mandatory, resulting in many preceptors lacking formal teaching skills, which impacts the quality of intern training. Kerri underscores the value of AI-powered tools like Audirie in providing objective feedback, enhancing communication skills, and boosting confidence among pharmacy interns. They share personal experiences, noting the advantages of having clear, recorded assessments over subjective feedback, which can significantly enhance the learning experience. Addressing the challenges and misconceptions surrounding AI in Pharmacy training, Kerri explains that some resistance stems from a lack of understanding of AI technology, particularly its ability to handle dynamic and natural conversations. Despite initial awkwardness, AI avatars have proven to be highly responsive and capable of managing complex scenarios and varied interactions. Kerri emphasizes the importance of continuous testing to fully understand AI's capabilities and benefits in educational settings, encouraging organizations to embrace this technology. In the final segment, Kerri offers advice to organizations considering AI-powered training solutions, stressing the importance of setting realistic timeframes and recognizing the technology's vast potential. They also preview the upcoming PSA conference, highlighting its theme "Pathways to Progress" and the exciting range of sessions and networking opportunities. Kerri emphasizes the value of connecting with peers and gaining inspiration from the event to rejuvenate one's passion for the Pharmacy profession, encouraging attendees to engage fully in this transformative experience.

In this episode of the Pharmacy View Podcast's Rx to Riches stream, international host Michael Alexander, a Pharmacist, entrepreneur, digital health enthusiast, Co-Founder of Audirie, and the Regional Vice-President of Health Plans at Omada Health, interviews Kerri Barwick, GM of Education & Training at the Pharmaceutical Society of Australia (PSA). Kerri shares their unique journey from business studies to Pharmacy, highlighting their innovative approach to training and the evolving role of Pharmacists. Tune in for an inspiring discussion on overcoming industry challenges and the exciting future of Pharmacy. Kerri shares their inspiring journey into the Pharmacy profession, starting as a casual Pharmacy Assistant in high school. Initially pursuing a business degree, Kerri found themselves drawn back to Pharmacy roles, eventually deciding to study Pharmacy while raising young children. This blend of business acumen and Pharmacy skills has enabled Kerri to create innovative training programs at PSA, leading to rapid career advancement into their current leadership role. Kerri discusses how their unique career path has influenced their approach to Pharmacy. Unlike many who transition from Pharmacy to business studies, Kerri's journey began with a business degree. This provided them with a distinct perspective on the importance of business skills in Pharmacy. Kerri underscores the support banner groups offer to Pharmacists in areas like marketing and business management, although they believe more can be done to enhance Pharmacists' understanding of customer relationships and long-term business value. In their role at PSA, Kerri oversees a wide range of responsibilities, emphasizing the importance of teamwork and collaboration. They manage the organization of major conferences like PSA-24, various educational workshops, and qualifications such as the Diploma of Leadership Management. Additionally, Kerri oversees CPD products and new credentials like Pharmacist Prescribing. Building relationships through meetings with partners, universities, and internal teams is crucial to achieving the department's goals, according to Kerri. Kerri highlights the significant challenges faced by Pharmacists, including time constraints and workforce shortages, especially in rural and remote areas. They emphasize the need for flexible training programs that can be accessed anytime and anywhere to accommodate these challenges. Despite the increasing demand for Pharmacists due to expanded roles like immunization and aged care, the profession often struggles with recognition and respect. Nonetheless, Kerri remains optimistic about the positive changes and increased authority Pharmacists are beginning to experience. Kerri further discusses the complexities of training Pharmacy professionals in a demanding work environment, stressing the importance of balancing work and continuing education. They note the debate over the necessary training for Pharmacists to prescribe medications, pointing out that many Pharmacists already possess the required competencies. The competency framework helps identify training gaps, and Kerri stresses the importance of professional judgment and CPD in addressing these gaps. While acknowledging the differing views on training requirements, Kerri is hopeful about the evolving role of Pharmacists and the exciting opportunities on the horizon. Note: This insightful discussion is part one of the episode, with the second part to be released next week.

Welcome to a special episode of the Pharmacy Podcast, a stream of Pharmacy View Podcast that provides regular interviews with Pharmacy leaders, entrepreneurs, and members of The Independent Pharmacies of Australia Group (IPA).  Today, we have a unique treat for our listeners as guest host Andrew Pattinson steps in. Andrew is the Chief Innovation Officer at The Independent Pharmacies of Australia Group (IPA), and for this special episode, he is joined by Kos Sclavos AM, the Chairman of The Pharmacy Guild of Australia. Together, they dive deep into the strategies and innovations shaping the future of Pharmacy in Australia. This insightful discussion covers everything from the latest 8CPA to the importance of strategic investments and the evolving role of Pharmacists in community care. Stay tuned for an episode packed with valuable insights and expert advice!

In our 100th episode of the Pharmacy View Podcast, host Scott Carpenter, EVBC, interviews Michael Beck, Director of Med-ID for Australia and New Zealand. Michael shares their entrepreneurial journey from small business beginnings to spearheading innovation in the Pharmacy industry with SynMed robots. Join the two as they explore the transformative impact of automation and the future of medication safety and pharmacy operations. Michael recounts their early career in small business and retail before transitioning into medical radiation technology, where they played a pivotal role in the digital transformation of medical imaging. This journey eventually led Michael into the Pharmacy sector, where they pioneered the deployment of SynMed robots for medication packing. They highlight their collaboration with Lucy Walker, marking the first SynMed implementation in an Australian Pharmacy. Scott and Michael further explore their efforts to revolutionize medication safety and Pharmacy operations. Michael discusses their partnership with Dr. Paul Gooden and the establishment of Med-ID, detailing their journey from conceptualization to navigating challenges like the COVID-19 pandemic. Despite obstacles, they successfully introduced SynMed robots across Australian Pharmacies, scaling their business significantly and eventually merging with BD Rowa to form BD Rowa SynMed. The conversation shifts to the innovative aspects of SynMed technology, emphasizing its robust design with metal components and advanced pick-and-place mechanisms for precise and rapid medication packaging. Michael underscores SynMed's role in not only solving logistical challenges but also enhancing Pharmacy revenue streams through efficient service delivery. They highlight SynMed's seamless integration with major software systems and the support received from pioneers in Australian medication packing. Scott reflects on his extensive tenure in the Pharmacy industry, focusing on the evolving landscape and the importance of customer relationships, particularly in aged care settings. Michael expands on the strategic implications of robotics and automation in pharmacies, advocating for models like the hub and spoke system to optimize efficiency and customer engagement. They conclude with a discussion on community engagement, emphasizing how Pharmacies can meet the growing demand for healthcare services among aging populations by offering enhanced, frequent services like health checks and consultations. Overall, Scott and Michael underscore the transformative impact of automation on Pharmacy operations, envisioning a future where technological advancements not only streamline processes but also elevate patient care and business sustainability in the healthcare sector.

In this episode of Pharmacy Podcast, a stream of Pharmacy View Podcast that provides regular interviews with Pharmacy leaders, entrepreneurs, and members of The Independent Pharmacies of Australia (IPA), host Melody Mugari, a Pharmacist and Programs and Corporate Partnerships Manager at The Independent Pharmacies of Australia Group (IPA) is joined by James Reid, the Head of Apex Implementation at The Independent Pharmacies of Australia Group (IPA). From marathon running to Pharmacy ownership, James shares his resilience, dedication, and commitment to empowering pharmacists across Australia. Get ready to be inspired by his story of overcoming challenges and making a difference in the Pharmacy industry!

In this episode of Pharmacy View Podcast's Full Scope Pharmacy Leadership stream, host, Chantelle Turner, a Pharmacist Leadership and Business Coach at TURN Pharmacy Leadership, welcomes Shaylee Mills. A Rural Pharmacist, Pharmacy Help Karratha, who is also the National PSA Intern Pharmacist of the Year 2022. Shaylee shares their unique journey into Pharmacy, their dedication to rural healthcare, and insights on mentoring future Pharmacists. Tune in to discover the challenges and rewards of a fulfilling career in Rural Pharmacy. Shaylee shares their unexpected journey into Pharmacy, inspired by a love for organic chemistry found in university course books. They recount their diverse experiences across metropolitan, rural, and hospital Pharmacies, as well as their involvement in student advocacy and research. Shaylee's passion for Rural Pharmacy was solidified during a placement in Karratha, leading them to return and continue their impactful work in the community. Shaylee discusses their deep commitment to Rural Pharmacy, shaped by their upbringing in a rural area and professional experiences in rural healthcare. They emphasize critical challenges such as workforce shortages and limited access to doctors, highlighting Pharmacists' vital role in these communities. Shaylee advocates for increasing the rural healthcare workforce and shifting the Pharmacy model towards primary care to better support patients. Shaylee shares insights on the distinct advantages of pursuing a career in Rural Community Pharmacy, highlighting the immense professional satisfaction and rapid career progression it offers. They address the misconception that Community Pharmacy lacks clinical opportunities, illustrating how rural settings provide a rich, clinical work environment. Additionally, Shaylee emphasizes the work-life balance and rewarding community connections that come with living and working in rural areas. Chantelle and Shaylee discuss the importance of self-care and preventing burnout in early career Pharmacists. Shaylee emphasizes three key leadership skills: self-awareness, adaptability, and determination. They explain that self-awareness involves understanding one's emotions and reflecting on personal capacity and stress levels. Adaptability is crucial, especially in rural settings where circumstances can change rapidly. Determination helps push through challenging times until conditions improve, maintaining a sustainable and fulfilling career in Pharmacy. Shaylee also discusses their role in nurturing early career Pharmacists within the Karratha community, emphasizing the importance of mentoring Pharmacy students. This mentorship leads to successful recruitment and retention of future Pharmacists. Shaylee shares their passion for providing students with positive experiences, inspired by their own journey and impactful mentors. They highlight the gratifying nature of this work, noting that about 50% of their current staff were once students who interned with them, underscoring the effectiveness of their mentorship and community-building efforts. Additionally, Shaylee addresses the misconceptions and pain points that deter Pharmacists from pursuing rural positions, such as isolation, workload, and relocation challenges. They counter these concerns with their own positive experiences and the support systems available, including financial aid and unique professional opportunities. Shaylee emphasizes the importance of early conversations about rural healthcare careers at the university level to inspire and inform future Pharmacists, advocating for greater awareness and discussion about the benefits and unique experiences of Rural Pharmacy practice.

In this episode of Pharmacy Podcast, a stream of Pharmacy View Podcast that provides regular interviews with Pharmacy leaders, entrepreneurs, and members of The Independent Pharmacies of Australia (IPA), host Melody Mugari, a Pharmacist and Programs and Corporate Partnerships Manager at The Independent Pharmacies of Australia Group (IPA) is joined by  Karen Carter, Pharmacist and owner of Narrabri Pharmacy and partner at Carter's Pharmacy in Gunnedah. Karen shares her journey from a farm in Gunnedah to leading innovative rural healthcare initiatives in Australia. Join us as we explore her dedication to community health, her family's deep roots in the Pharmacy business, and her vision for the future of rural healthcare.

Episode: 98 Episode Title: Pharmacy Showdown: Inside the PBM Power Play in the U.S. In this episode of the Pharmacy View Podcast's Rx to Riches stream, international host Michael Alexander, a Pharmacist, entrepreneur, digital health enthusiast, Co-Founder of Audrie, and the Regional Vice-President of Health Plans at Omada Health, interviews Dr. Drew Oliveira, Executive Director, Washington Health Alliance and Clinical Associate Professor, University of Washington; and Denise Giambalvo, Director, Member Engagement & Business Strategy, Washington Health Alliance. Together, they explore the intricate dynamics of the Pharmaceutical market, focusing on the impact of PBMs and the broader disparities in the U.S. healthcare system. Tune in to uncover how vertical integration, financial incentives, and payment model reforms could reshape patient care and outcomes. Denise delves into the complexities of the pharmaceutical market, particularly focusing on the role and impact of PBMs. They highlight the dominance of three major PBMs that control 80% of the market, creating a system that often prioritizes profits over patient care. Denise explains how vertical integration enables PBMs to manipulate drug pricing, even within programs aimed at assisting low-income patients, and describes the financial challenges faced by Pharmacies due to PBM practices like clawbacks, which often result in financial losses for Pharmacies. Denise elaborates on the challenges independent Pharmacies face due to PBMs' vertical integration, where PBMs own Pharmacies and manage the entire supply chain. This integration allows PBMs to benefit from practices like spread pricing, where they charge health plans more than they reimburse Pharmacies, pocketing the difference. Denise underscores the lack of transparency in PBM operations and its impact on costs for both employers and patients. Additionally, the discussion covers the significant role of specialty drugs in healthcare costs and how PBMs leverage their control to profit through rebates and preferred drug listings. Further, Dr. Drew and Denise discuss the disparities and complexities within the U.S. healthcare system, emphasizing the dominance and profit mechanisms of PBMs at various stages of the pharmaceutical supply chain. The conversation reveals how PBMs and consultants create a biased market, influencing employer choices through back-end financial incentives, exacerbating the lack of transparency, and ultimately affecting drug costs. Denise also highlights the need for data-driven strategies to address health inequities, stressing the importance of removing financial and access barriers to improve patient outcomes. In a thought-provoking exchange, host Michael Alexander asks Denise and Dr. Drew Rivera about the most impactful change that could improve patient care in the U.S. healthcare system. Both suggest that changing the payment model to a global or episode-based payment for primary care would be transformative. Dr. Rivera also proposes a federalized healthcare system as a controversial yet potentially effective solution for aligning incentives and enhancing care quality. The episode concludes on a lighter note, with Dr. Rivera sharing his passion for jazz music and Denise discussing their enjoyment of dancing and pickleball, highlighting the importance of balancing professional and personal interests.

In this episode of the Pharmacy View Podcast's Rx to Riches stream, international host Michael Alexander, a Pharmacist, entrepreneur, digital health enthusiast, Co-Founder of Audrie, and the Regional Vice-President of Health Plans at Omada Health, interviews Dr. Drew Oliveira, Executive Director, Washington Health Alliance and Clinical Associate Professor, University of Washington; and Denise Giambalvo, Director, Member Engagement & Business Strategy, Washington Health Alliance. Together, they unravel the complexities of the U.S. healthcare system, exploring solutions and challenges in enhancing quality and affordability. Denise discusses their journey from the retail industry to their current role, focusing on enhancing healthcare quality and reducing costs. They emphasize the importance of employer-led coalitions and their commitment to improving employee care delivery, particularly in Seattle, where they are engaged in their third coalition endeavor. Dr. Drew Oliveira shares their diverse background, transitioning from family physician to the insurance industry, gaining insights into U.S. healthcare practices. They highlight the employer's role in creating self-insured health plans and their current focus on improving quality, access, and affordability in healthcare. They are dedicated to addressing health disparities, especially within the employer community. Dr. Oliveira delves into the evolution of the U.S. healthcare system, from apothecary-driven care to the establishment of Medicare and Medicaid, while addressing persistent challenges like the uninsured population and rising healthcare costs. Further, Dr. Oliveira explores historical attempts to implement national healthcare programs, highlighting resistance from various stakeholders and discussing proposed solutions like Medicare for All. They emphasize the importance of aligning physician workforce distribution with population needs to enhance healthcare quality and cost-effectiveness. Denise reflects on the cultural challenges associated with implementing a single-payer or government-led healthcare system in the United States, expressing concerns about government intervention potentially limiting individual freedom in healthcare decisions. Additionally, Denise and Dr. Oliveira delve into the multifaceted role of Pharmacy Benefit Managers (PBMs), discussing their functions in claims adjudication, formulary development, and rebate negotiations. They highlight the complexities of formularies and rebate negotiations, shedding light on how these processes impact healthcare costs and patient access to medications. Overall, the episode provides insightful discussions on healthcare challenges and strategies for improvement. Note: Stay tuned for Part 2 as we explore the American healthcare system with Dr. Drew and Denise next week.

In this episode of Pharmacy Podcast, a stream of Pharmacy View Podcast that provides regular interviews with Pharmacy leaders, entrepreneurs, and members of The Independent Pharmacies of Australia (IPA), host Melody Mugari, a Pharmacist and Programs and Corporate Partnerships Manager at The Independent Pharmacies of Australia Group (IPA) is joined by Steven Kastriaskis, Managing Director, Pharmacist, and Partner of the Independent Pharmacies of Australia Group (IPA). Listen to the episode for an insightful discussion on innovation, empowerment, and the future of independent Pharmacies.

In this episode of the Pharmacy View Podcast's Rx to Riches stream, international host Michael Alexander, a Pharmacist, entrepreneur, digital health enthusiast, Co-Founder of Audrie, and the Regional Vice-President of Health Plans at Omada Health, interviews Anthony Sapountzis, Co-Founder and CTO of Aerion Technologies. Listen to the episode and delve into the transformative role of technology and AI in the Pharmacy sector. The episode also covers insightful discussions on entrepreneurship, AI development, and the future of Pharmacy operations. Anthony talks about their journey from university to entrepreneurship and the evolving landscape of technology. Anthony's lifelong passion for technology has guided their career, transitioning from a developer's role to a business leader, driven by problem-solving and a desire to assist others. They recount the inception of their entrepreneurial journey during a summer internship, where they seized an opportunity to collaborate on a project with La Trobe University, leading to the establishment of their own business—Aerion Technologies. Anthony then delves into the intricacies of AI development, emphasizing the importance of utilizing AI to enhance processes rather than integrating chatbots for the sake of it. They discuss the challenges of setting up effective guardrails within AI-driven applications and caution against overreliance on AI to handle tasks without human oversight autonomously. Despite AI's transformative potential, Anthony stresses the need for caution, ethical considerations, and human judgment in its implementation. The discussion extends to the impact of AI in the Pharmacy sector, highlighting its role in price comparison, marketing analysis, and administrative tasks. While AI streamlines certain aspects of Pharmacy operations, Anthony emphasizes the continued importance of human interaction and cautions against expecting AI to replace Pharmacists entirely. They advocate for a nuanced approach to integrating AI into daily Pharmacy operations, considering the complexities of Pharmacist-patient interactions and the ethical implications of AI usage. Looking ahead, Anthony anticipates further advancements in AI and its integration into programming and development processes. They highlight the potential for AI to revolutionize industries but emphasize the importance of maintaining control over autonomous systems. Anthony also shares insights on storytelling in movies and their company's presence on various social media platforms, aiming to provide valuable content to assist individuals in app and software development.

In this episode of Pharmacy View Podcast's Full Scope Pharmacy Leadership stream, host, Chantelle Turner, a Pharmacist Leadership and Business Coach at TURN Pharmacy Leadership, engages in a dynamic conversation with Maria Cooper, a Community Pharmacist and a PhD Candidate at the University of South Australia. Maria advocates for enhancing the mental health of the Pharmacy workforce through peer support, reflecting on their journey and the need for support during unprecedented challenges like the COVID-19 pandemic. The conversation spans topics from the transition of early-career Pharmacists to mid-career professionals to Cooper's serendipitous entry into research, leading to a Ph.D. focusing on peer support in community Pharmacies. Maria delves into their ongoing research addressing the historical stigma towards Community Pharmacy, the challenges young Pharmacists face, and the unique role community Pharmacies play during crises. They stress the importance of recognizing the value of Community Pharmacy, especially in providing crucial in-person support during emergencies. The survey data presented highlights the job satisfaction of Community Pharmacists, emphasizing the need for acknowledgment, remuneration, and public awareness regarding the complexity of their work. The conversation unfolds to encompass the necessity of substantial organizational and legislative changes within the Pharmacy profession, including a shift in workplace cultures. Maria advocates for equipping Pharmacists, especially recent graduates in leadership roles, with conflict resolution and leadership skills. The discussion underscores the importance of peer support among employee Pharmacists, drawing attention to the unique challenges those in Community Pharmacies face. Maria provides historical context to peer support, tracing its presence in various forms for centuries. They highlight the feasibility study on peer support in early career Pharmacists, encouraging an open-minded and calm approach to maximize its benefits. The episode concludes with Cooper emphasizing the significance of longitudinal data in understanding changes in the Community Pharmacy climate and inviting participation in the survey, offering five $100 Visa gift cards as an incentive. Maria's survey for ECPs: https://www.linkedin.com/posts/maria-cooper-130275253_hi-all-me-again-i-hope-youve-all-had-activity-7157920591243530240-Z8c8?utm_source=share&utm_medium=member_desktop

In this episode of PAGCAST, a stream of Pharmacy View Podcast that provides regular interviews with Pharmacy leaders, entrepreneurs, and members of The Platform Alliance Group, host Melody Mugari, a Pharmacist and Programs and Corporate Partnerships Manager at The Platform Alliance Group, is joined by Gary Khoo, Proprietor of the Chemist Discount Centre Gosnells. Gary is no stranger to excellence in Pharmacy services, as his Pharmacy has earned its place among the six finalists competing for the prestigious Guild Pharmacy of the Year 2024. Uncover Gary's remarkable journey, from challenging industry norms to transforming his Pharmacy with CDC strategies. This episode delves into innovation, patient-centric care, and the continuous pursuit of excellence in the ever-evolving landscape of Pharmacy.

In this episode of Pharmacy View Podcast's Pharmacy Career, Resource & Training stream, host Kavita Nadan, Pharmacist and Founder at Locumate is joined by Ghassoub El Assaad, a Community Pharmacist and Founder of PharmacyDownUnder. Listen in as the episode seamlessly weaves Ghassoub's journey, insights into the challenges and growth within the Pharmacy profession, and a forward-looking vision for the transformative future of Pharmacy services. Ghassoub starts the conversation by reflecting on their transformative journey within the Pharmacy profession, shedding light on the evolving perception of the role over the past five years. Initially viewing Pharmacy as centered around routine tasks, Ghassoub now emphasizes its multifaceted nature, advocating for a broader understanding beyond dispensing and customer interactions. The narrative delves into Ghassoub's personal and professional growth, shaped by a family deeply ingrained in healthcare and a mentoring experience that significantly impacted their career trajectory. Expressing gratitude for the impactful guidance received during their internship, Gus highlights the rarity of such supportive mentorship in the Pharmacy field, culminating in the creation of Pharmacy DownUnder—a platform aimed at filling the void in mentorship and knowledge-sharing for Pharmacy interns. COVID-19's impact on the Pharmacy profession becomes a focal point, with Ghassoub addressing the challenges faced by new graduates during the pandemic. The discussion pivots towards bridging the gap between clinical knowledge and effective communication, emphasizing the importance of balancing high-level clinical thinking with accessible language for community engagement. Ghassoub then unfolds the intricacies of adapting to online platforms, sharing insights into content creation for Pharmacy interns and early career Pharmacists on platforms like LinkedIn and YouTube. The importance of maintaining a growth mindset and the power of delayed gratification is emphasized, offering practical advice for personal and professional development. The episode concludes with Ghassoub's forward-looking perspective on the rapid evolution of Pharmacy, anticipating expanded prescribing rights and increased service accessibility. The overarching theme underscores the Pharmacist's role as a health professional, promoting a community-centric approach and positioning Pharmacies as pivotal contributors to healthcare services.

In this episode of Pharmacy View Podcast's Full Scope Pharmacy Leadership stream, host Chantelle Turner, a Pharmacist Leadership and Business Coach at TURN Pharmacy Leadership, is joined by Jacob Warner, CPD Manager at the Pharmaceutical Society of Australia. Join the conversation as Jacob shares their unique journey in the Pharmaceutical field, leading the reshaping of Pharmacy standards, and navigating the intricacies of project management with transparency and adaptability at the forefront. Discover the challenges, triumphs, and valuable insights into the collaborative process of defining standards for the dynamic pharmacy profession. Jake starts the conversation by sharing about their diverse journey into the Pharmaceutical field, spanning academia, clinical Pharmacy, and publishing. As the project lead in reshaping Pharmacy standards, Jake highlights the collaborative efforts, inclusivity, and evolving goals of the project, resulting in a comprehensive set of standards applicable to all Pharmacists. Diversity and inclusivity take center stage as Jacob discusses their transparent approach to shaping Pharmacy standards. They underline the importance of varied perspectives, setting the scene for each meeting, and documenting contentious points, ensuring everyone's voice is heard. The utilization of online platforms facilitates extended discussions, fostering an environment valuing diverse opinions beyond limited meeting times. Jacob then details the challenges of revising Pharmacy standards, emphasizing the need for a contemporary and applicable approach. Unexpectedly transformative, the project aligns standards with the medicine management cycle. Jake's commitment to transparency is evident as they navigate through substantial changes, leading to a lengthy but valuable process marked by continuous modifications. Project management intricacies are revealed as Jacob discusses the dynamic nature of chairing meetings. The importance of adapting to each chair's style, maintaining clear aims, and addressing points of contention is underscored. Challenges faced in writing standards are illuminated, highlighting the learning curve and the focus on consistency and clarity in communication. Jacob's approach to project management involves leveraging online collaboration tools and maintaining a clear project timeline. The adaptability and flexibility of the Pharmacy profession are emphasized, aligning standards with daily frontline practices and recognizing the skills Pharmacists already possess. Closing the loop in discussions is Jacob's key to progress, ensuring continuous dialogue, transparent decision-making, and alignment with project goals. Their leadership toolbox includes the essential tool of transparency, fostering collaboration where everyone's voice is valued.

In this episode of the Pharmacy View Podcast's Rx to Riches stream, international host Michael Alexander, a Pharmacist, entrepreneur, digital health enthusiast, Co-Founder of Audrie, and the Regional Vice-President of Health Plans at Omada Health, interviews Anisha Patel, a Clinical Pharmacist and Senior Clinical Lecturer at King's College (London). Anisha is also the Founder of the Pharmacist Diaries Podcast. Join us for the second half of this insightful episode as Anisha dives even deeper into the multifaceted canvas of a Pharmacist's journey. Get ready for more revelations, inspirations, and a roadmap to crafting a thriving career in the dynamic world of Pharmacy! Anisha reflects on the enriching experiences gained through hosting the podcast. They express surprise at the determination and dedication exhibited by Pharmacists worldwide in diverse roles, emphasizing the impactful contributions Pharmacists make to patient care. Anisha highlights the inspiring stories shared by guests, leading to newfound interests and connections. They emphasize the overwhelming willingness of Pharmacists to share their journeys, fostering a community of support, growth, and inspiration. Anisha discusses the evolving landscape of Pharmacy education in the UK. Anisha anticipates a significant shift by 2026, where Pharmacy graduates will emerge not just as Pharmacists but as prescribers with the legal authority to prescribe any drug. To prepare students for this transition, the curriculum is adapting to include more clinical experiences, simulation labs, and placements in diverse healthcare settings, ensuring students gain hands-on experience in prescribing scenarios. Anisha expresses excitement about the upcoming change while acknowledging the need for thorough preparation to meet the challenges of this transformative shift. Anisha shares their passion for connecting with people and delves into the roots of their curiosity and love for communication. Anisha emphasizes the importance of finding one's passion and doing something that lights them up every day. They reflect on their upbringing, shaped by parents who instilled a love for connecting with diverse communities. Anisha highlights the joy they find in podcasting, transforming conversations into a source of genuine happiness, transcending the boundaries between work and personal fulfillment. Anisha Patel reflects on the dual facets of their career journey, acknowledging the serendipity that led to significant opportunities in the early stages. They emphasize the importance of embracing chance and venturing beyond one's comfort zone, citing their own experience of finding unexpected strengths in education, training, and pediatric care. Anisha advises listeners not only to follow their passions but also to explore new avenues, conduct gap analyses, and confront fears head-on for personal growth. As a podcaster, they share insights into overcoming communication apprehensions and the joy derived from the ongoing progress in their journey.

In this episode of the Pharmacy View Podcast's Rx to Riches stream, international host Michael Alexander, a Pharmacist, entrepreneur, digital health enthusiast, Co-Founder of Audrie, and the Regional Vice-President of Health Plans at Omada Health, interviews Anisha Patel, a Clinical Pharmacist and Senior Clinical Lecturer at King's College (London). Anisha is also the Founder of the Pharmacist Diaries Podcast. This episode delves into Anisha's passion for Clinical Pharmacy, their training experiences in the UK, and the evolving landscape of the Pharmacy sector. Listen in as Anisha shares the hurdles faced while seeking international opportunities, including a fascinating role managing emergency services during the Formula One event in Abu Dhabi. Raised in a family that owned Pharmacies, Anisha spent their teenage years immersed in healthcare environments. Moving from the UK to the US for college presented challenges, and despite excelling academically, they struggled with the pressure to pursue a traditional high-achieving career. After exploring medical school options, Anisha chose Pharmacy, driven by a desire to align their career with their creative side. Returning to the UK in 2005, they immersed themselves in Pharmacy studies, embracing both community and hospital settings. Detailing their training year and experience in the UK, Anisha explains the evolving options in Pharmacy sectors, such as split placements. They express a passion for Clinical Pharmacy, particularly in a hospital setting, where they enjoyed engaging with patients and optimizing medication plans. Anisha opens up about the challenges faced while seeking opportunities abroad, specifically in the UAE, shedding light on the unique dynamics of Pharmacy practices, cultural considerations, and the hurdles in securing a job. Anisha then recounts their unique experience working for the government agency National Ambulance during the Formula One event in Abu Dhabi. In this role, they managed emergency services, overseeing the medical center and ambulances for the event. Anisha highlights the challenges and responsibilities, including preparing ambulances, licensing international consultants, and providing crucial education on legal aspects of prescribing medications, especially concerning controlled drugs. Their passion for education and training emerges as they share the intricacies of ensuring a seamless healthcare support system during the high-profile Formula One weekend. Anisha chronicles their diverse career journey from leading emergency services at National Ambulance to building a Pharmacy for Formula One events and immersing themselves in pediatric and educational roles. As a leader, communicator, and educator, Anisha discusses their passion for training paramedics, creating e-learning packages, and advocating for paramedics to administer drugs. Their transition back to the NHS involves a blend of pediatrics and education, eventually leading to the creation of the "Pharmacist Diaries Podcast" aimed at inspiring Pharmacy students to explore the vast career opportunities within the field. Note: Stay tuned for Part 2 as we continue to explore Anisha's impactful journey in Pharmacy.

In this episode of the Pharmacy View Podcast's Rx to Riches stream, international host Michael Alexander, a Pharmacist, entrepreneur, digital health enthusiast, Co-Founder of Audrie, and the Regional Vice-President of Health Plans at Omada Health, interviews Nicole Cathcart and Sean Karbowicz from MedSavvy. In this gripping conclusion of our two-part series with the duo from Medsavvy, we delve deeper into the intricacies of entrepreneurship, the transformative power of innovation, and the dynamic landscape of healthcare technology. Join us for the thrilling conclusion of insights, challenges, and forward-looking perspectives. The episode explores the iterative and collaborative approach to innovation within the tech company, emphasizing the importance of creating an open and idea-driven environment. Nicole and Sean share their experiences, detailing the challenges and perseverance required in entrepreneurship, debunking the myth of overnight success, and highlighting the need for persistence and passion. The conversation delves into the internal and external challenges faced by entrepreneurs, touching on topics such as relinquishing control, healthcare system complexities, and the pragmatic aspects of committing fully to a venture. The guests provide valuable insights into personal and pragmatic considerations, the dynamic nature of the entrepreneurial process, and the inevitability of setbacks. Nicole's optimistic perspective on bouncing back from intellectual property losses underscores the creative potential in overcoming challenges. The paradox of personalization in healthcare technology is explored by Sean, emphasizing the risk of technology replacing human touch and advocating for a disruptive approach to scaling the impact of clinicians. The significance of AI in healthcare, preserving human-like interactions, and the transformative potential of appreciating health equity are discussed. The conversation reflects on lessons learned from the COVID-19 pandemic, acknowledging the diverse preferences and backgrounds of healthcare consumers. The speakers stress the need for technology that caters to a broad range of individuals, moving beyond designing for specific demographics, and fostering positive change in the industry. Nicole's insights on navigating the innovation journey highlight curiosity, patience, and adaptability as key attributes. Sean underscores the importance of customer-centricity in entrepreneurship, emphasizing a thorough understanding of the customer's problem for success in any professional environment. Overall, the episode provides a comprehensive exploration of entrepreneurship, innovation, and the evolving landscape of healthcare technology.

In this episode of the Pharmacy View Podcast's Rx to Riches stream, international host Michael Alexander, a Pharmacist, entrepreneur, digital health enthusiast, Co-Founder of Audrie, and the Regional Vice-President of Health Plans at Omada Health, interviews Nicole Cathcart and Sean Karbowicz from MedSavvy. Nicole, drawing from over two decades of experience in design, marketing, and product development, narrates their journey from design to marketing and eventually becoming the Chief Marketing Officer for emerging tech and blockchain companies. Sean, a Pharmacist and self-described professional skeptic, shares their dedication to evidence-based medicine and the challenges of navigating vast healthcare information. This episode, part one of a two-part series, explores the genesis of MedSavvy and its transformative journey. The narrative unfolds with Sean recounting their pivotal encounter with a cancer patient who expressed the need for accessible healthcare information. This emotional moment became the catalyst for MedSavvy, a revolutionary platform aiming to empower patients with valuable insights. Nicole details the meticulous process of evaluating proposals during a leadership summit, highlighting Sean's unwavering dedication and the team's collaborative approach to cultivating selected ideas. The duo then sheds light on the challenges of navigating a large corporate environment with innovative ideas, emphasizing the importance of executive champions. Sean underscores the need for individuals with an exceptional "bullshit detector" to identify valuable concepts. Nicole draws parallels between internal corporate innovation and entrepreneurship, emphasizing the common thread of resistance and the importance of executive sponsorship. Nicole also provides a concise overview of MedSavvy as a medication choice management tool, uniquely incorporating scientific evidence, user reviews, and pricing. Sean details the core engine of MedSavvy, highlighting its evidence-based methodology and the tool's role in bringing clarity to healthcare decisions. The focus on democratizing healthcare information emerges as a central theme in their mission. The discussion pivots to the underutilized trust and expertise of Pharmacists in healthcare decision-making. MedSavvy, recognizing Pharmacists as trusted healthcare providers, offers a platform to leverage their expertise privately. Sean emphasizes the collaborative nature of innovation, highlighting the value of opening up ideas to colleagues and enhancing the patient experience through a team-driven approach. The narrative has expertly woven together the personal and professional journeys of Nicole and Sean, offering a glimpse into the world of innovative healthcare solutions and the transformative potential of collaborative, evidence-based decision-making.

In this episode of PAGCAST, a stream of Pharmacy View Podcast that provides regular interviews with Pharmacy leaders, entrepreneurs, and members of The Platform Alliance Group, host Melody Mugari, a Pharmacist and Programs and Corporate Partnerships Manager at The Platform Alliance Group, is joined by Damian Mead, General Manager of Loyalty and Reporting at The Platform Alliance Group. In this episode, from his unconventional journey in the film industry to his pivotal role in transforming loyalty data into a comprehensive platform, Damian shares his expertise on loyalty programs, the future of health-oriented services, and the evolving landscape of technology.

In this episode of Pharmacy View Podcast's Full Scope Pharmacy Leadership stream, host, Chantelle Turner, a Pharmacist Leadership and Business Coach at TURN Pharmacy Leadership, engages in a dynamic conversation with Marta Stybowski, Pharmacist, Director & Founder of Fusion Health Space, and Director of Friendly Pharmacy (Vic).  In this episode, Marta shares their extensive experience in Community Pharmacies, talks about their passion for redesigning Pharmacy spaces beyond conventional norms, emphasizes the holistic approach to design, and offers valuable insights into the complexities of optimizing physical environments for operational success. Join the discussion as they explore the unique challenges of Community Pharmacies, the importance of tailored design solutions, and effective communication strategies for project success. Marta's passion lies in redesigning Pharmacy spaces, moving beyond conventional floor plans. They emphasize a holistic approach to Pharmacy design, considering operations, people, and functional aspects. With over ten years of diverse experience in Community Pharmacies across different locations, Marta shares their journey, including pursuing an MBA and working as a Consulting Pharmacist. This journey eventually led to the founding of Fusion Health Space, focusing on workflow and operational consulting. Marta highlights the term "fusion" in their approach to Pharmacy design, emphasizing the blend of regulatory, building code, consumer expectations, and operational logistics. They discuss the unique challenges of Community Pharmacies and stress the need for a Tetris-like design puzzle to harmoniously blend these diverse elements. Marta advocates against a one-size-fits-all approach, underscoring the importance of understanding each Pharmacy's unique needs, from team dynamics to business objectives. Communication emerges as a crucial factor in successful Pharmacy design projects, according to Marta. They stress the need for clear communication from Pharmacy owners and leaders, conveying the vision, objectives, and reasons behind the changes. Effective communication helps build positivity, alleviates fears, and ensures every team member is informed and excited about the transformations. Marta delves into the intricacies of strategically placing the right people in designed spaces for optimal functionality. They provide an example of aligning design with actual utilization, emphasizing the need to consider skills and services required to meet community needs. Marta also explores the integration of processes and technology in Pharmacy systems, using prescription processing as an example. They highlight the importance of adapting processes to evolving technologies and assessing physical space to accommodate these changes. The episode concludes with Marta discussing the challenges of incorporating team input into Pharmacy design projects. They value insights from the broader team, emphasizing the importance of balancing input with efficient decision-making. Marta shares successful experiences of well-communicated processes, staff engagement, and collaboration with leaders in achieving project objectives.

Note: The content discussed in this episode includes references to experiences involving mental health challenges, including thoughts of suicide. Please be advised that the following conversation may be sensitive and triggering for some individuals. If you or someone you know is struggling, please reach out to a mental health professional or contact a helpline for support. Remember, you are not alone, and help is available. In this episode of Pharmacy View Podcast's Full Scope Pharmacy Leadership stream, host, Chantelle Turner, a Pharmacist Leadership and Business Coach at TURN Pharmacy Leadership, is joined by Ilwoo Park, Pharmacist Manager at Oatlands Pharmacy. Ilwoo is a dedicated Community Pharmacist renowned for her work in rural Pharmacy. Ilwoo not only owns a Pharmacy but also takes an active role in mentoring and guiding the next generation of Pharmacists, aiming to enhance the quality of their practice. She shares her journey from Korea to Australia, overcoming language barriers and academic challenges, ultimately establishing herself as a respected Pharmacist in Oatlands, Tasmania. Ilwoo's account emphasizes her resilience during her challenging seven-year intern experience, where she faced resistance and hostility from colleagues while striving to gain mastery of Pharmacy tasks. Despite contemplating leaving the field, her determination and the support of the Pharmaceutical Society of Australia (PSA) propelled her to eventually pass the exam and secure a position as a Pharmacist in Tasmania. Her emotional struggles and efforts to improve her English fluency through confrontational dialogues reflect her dedication to personal and professional growth. Throughout her career, Ilwoo emphasizes the importance of responsibility, advocating for a holistic approach to Pharmacy practice. She highlights the significance of proactive patient care, effective communication, and the necessity of taking personal accountability for one's actions and decisions. Her reflections shed light on the challenges faced within the Pharmacy environment and underscore the crucial role of Pharmacists and assistants in ensuring patient safety and promoting effective medication management. Ilwoo's dedication to bridging the gap between friendliness and assertiveness within the workplace stands as a testament to her commitment to mentorship and excellence in Pharmacy practice. Her story serves as an inspiration for aspiring Pharmacists, encouraging them to strive for continuous learning, professionalism, and a customer-centric approach in the field of Pharmacy.

In this episode of PAGCAST, a stream of Pharmacy View Podcast that provides regular interviews with Pharmacy leaders, entrepreneurs, and members of The Platform Alliance Group, host Melody Mugari welcomes Kristina Fox, Community Pharmacist, and Pharmacy owner, Complete Care Pharmacy, Rosny Park. Listen to the episode to understand Kristina's journey in reshaping the Pharmacy landscape and her innovative approach to revolutionizing patient care and accessibility.

In this episode of Pharmacy View Podcast's Full Scope Pharmacy Leadership stream, host, Chantelle Turner, a Pharmacist Leadership and Business Coach at TURN Pharmacy Leadership, is joined by Sherri Barden, Pharmacist and Asthma Educator at Moama Village Pharmacy. Listen to this episode to explore the transformative journey of implementing specialized fee-for-service asthma and hay fever clinics, uncovering the challenges and triumphs that shape the evolving landscape of patient-centered Pharmacy care. And also discover the power of empathy, community engagement, and strategic communication in fostering meaningful connections and driving impactful change within the Pharmacy sector. With over three decades in Community Pharmacy, Sherri has developed successful fee-for-service asthma and hay fever clinics and consults with other Pharmacies to implement similar programs. Growing up in a small farming community near Moama, New South Wales, Sherri's passion for improving patient understanding and adherence to medication led them to establish asthma and hay fever education clinics and provide consultancy services for respiratory medicine in other Pharmacies. Despite challenges, including patient reluctance and staff mindset shifts towards paid services, Sherri remains committed to proactive patient education and effective healthcare services, emphasizing the crucial role of communication and staff empowerment. They share insights into the strategic implementation of fee-for-service models, tailoring approaches to individual Pharmacy capacities and staff comfort levels. Sherri highlights the importance of community engagement and effective marketing strategies to promote clinic services, emphasizing the impact of patient relationships and community engagement on Pharmacy success. Additionally, Sherri provides valuable insights into creating and implementing effective hay fever and asthma clinics, stressing the significance of utilizing resources from organizations such as Asthma Australia and the National Asthma Council. They emphasize the importance of proper medication usage, technique, symptom monitoring, and the potential for cross-referrals to other Pharmacy services. Sherri also underlines the importance of transparency and patient consent in creating an ideal Pharmacy environment, as well as the powerful role of empathy in fostering Patient-Pharmacist relationships and cultivating a compassionate work environment.

In this episode of the Pharmacy View Podcast's Rx to Riches stream, international host Michael Alexander, a Pharmacist, entrepreneur, digital health enthusiast, Co-Founder of Audrie, and the Regional Vice-President of Health Plans at Omada Health, interviews Aryo Mehrabi, Pharmacist and Owner, Teeswater Pharmacy. Aryo's story, from growing up in Iran to retraining as a Pharmacist in Canada, highlights resilience, entrepreneurship, and the pursuit of the American dream, or rather, the Canadian one. Aryo shares their experience growing up in Iran, where career choices were influenced by challenging university entrance exams. They chose Pharmacy due to its respected status in Iranian society. Upon arriving in Canada, Aryo faced challenges re-establishing their Pharmacy career, highlighting the rigorous preparation and exams required to become a Pharmacist in Canada. Aryo discusses their determination to become a Pharmacist in a new country while balancing family responsibilities and adapting to a different culture. They emphasize the scarcity of mentorship and support for immigrant Pharmacists, reflecting on their challenges, including finding clinical experience and the need for more accessible mentorship. Personal aspects that influence success in the Pharmacy profession are explored. Aryo acknowledges the impact of interpersonal skills and teamwork, reflecting on their journey and how personal dynamics can affect the profession. Aryo shares their unconventional path to success by opening a Pharmacy in a small town, overcoming skepticism, and thriving through community engagement and determination. They highlight factors such as convenience, community pride, and financial advantages contributing to their Pharmacy's success in a rural area. Aryo's story also includes experiences with opening multiple Pharmacies, lessons learned, and the impact of unexpected events like the COVID-19 pandemic. Their commitment to giving back and helping aspiring Pharmacists succeed is a central theme, inspiring immigrants looking to succeed in their new homeland. In summary, Aryo Mehrabi's journey from Iran to becoming a successful Pharmacist in Canada is a testament to determination, community engagement, and the importance of mentorship and support for immigrant Pharmacists. Aryo's advice for aspiring Pharmacy owners emphasizes the need to be realistic, embrace the local lifestyle, and differentiate themselves to succeed in small-town Pharmacy practice.

Note: The views and opinions expressed by Jessica Coppla in this episode are solely their own and do not necessarily reflect the official stance or views of CVS Health. The content discussed represents Jessica's personal experiences and insights garnered throughout their remarkable career journey within the healthcare industry. CVS Health is not responsible for the content discussed during this podcast episode. In this episode of the Pharmacy View Podcast's Rx to Riches stream, host Michael Alexander, a Pharmacist, entrepreneur, digital health enthusiast, Co-Founder of Audrie, and the Regional Vice-President of Health Plans at Omada Health is joined by Jessica Coppla, Director of Omnichannel Merchandising Center of Excellence, CVS Health. Listen to this episode to explore Jessica's incredible journey from a high school cashier at CVS to a healthcare leader and delve into the evolving landscape of healthcare, omnichannel strategies, and the future of the pharmacy industry. Discover how CVS Health adapts to meet the diverse needs of patients across generations in this insightful conversation. Jessica starts by talking about their inspiring career journey within CVS Health, starting as a high school cashier and evolving into various roles spanning Pharmacy product development, store operations, supply chain, logistics, merchandising, and e-commerce. They discuss the dynamic changes in healthcare and Pharmacy over the past 18 years, highlighting the shift towards comprehensive healthcare services in Pharmacies. Jessica then explores the concept of omnichannel in healthcare, emphasizing the importance of meeting customers' diverse needs and preferences. CVS Health's strategy involves offering convenience through various channels, whether in-store or online, to cater to individual customer preferences. They also address CVS Health's differentiation strategy in the face of competition, leveraging both physical and online presence to provide accessible healthcare. The evolving preferences of different generations in healthcare, the significance of omnichannel retailing in the digital age, and the expanding role of Pharmacies in providing healthcare services during the pandemic are discussed. Jessica also delves into the challenges of maintaining customer loyalty among younger generations and shares insights into CVS Health's preparedness and lessons learned during the early days of the pandemic. Lastly, Jessica emphasizes key principles for organizations of all sizes, including agility, effective communication, boots-on-the-ground leadership, and the importance of meaningful KPIs and analytics. They stress the need for simplicity in using metrics and highlight the significance of innovation at the store level, driven by necessity and real-world testing.

In this episode of the Pharmacy View Podcast, host Scott Carpenter, EVBC welcomes John Shanks, the Lead Pharmacist for Antimicrobial Stewardship at the Far West Local Health District and the Director of Kraken Coding. Listen in to understand John's journey from Pharmacy to tech and how they create groundbreaking solutions for clinical decision support. John's journey in Pharmacy began in Lithgow, with their education at Newcastle Uni, where they pursued a master's degree in Pharmacy. They ultimately chose to focus on Hospital Pharmacy, starting with an internship at Coffs Harbor Base Hospital and eventually settling in Darwin. John's passion for leveraging technology in healthcare led to their involvement in IT and developing innovative tools for identifying critical patient issues. They even pursued an IT master's degree to further their skills. John's project to create structured pathways for pharmacist prescribing garnered attention. In the episode, they also discuss their vision for improving decision support in healthcare. John's innovative platform simplifies the creation and sharing of clinical decision support pathways, emphasizing collaboration and customization. John also explores their latest project involving the development of a chatbot for pre-triaging patients, making healthcare interactions more accessible and user-friendly. John's platform offers comprehensive solutions for managing patient interactions, ensuring accountability, and fostering better decision-making in the clinical community. They express their contentment with their project's progress and invite collaborators who share their passion for improving healthcare decision support in Australia. In summary, John Shanks is a trailblazer in healthcare decision support, merging their Pharmacy background with innovative technology solutions to enhance patient care and streamline clinical processes.

In this episode of PAGCAST, a stream of Pharmacy View Podcast that provides regular interviews with Pharmacy leaders, entrepreneurs, and members of The Platform Alliance Group, host Melody Mugari welcomes Veronica Nou, Pharmacist Proprietor at Colyton Centre Pharmacy and Morris Care & Advice Pharmacy. Listen to the episode to catch up on Veronica's inspiring journey and understand how she has been transforming Community Pharmacy through compassion, advocacy, and holistic care.

In this episode of the Pharmacy View Podcast, host Scott Carpenter, EVBC, interviews Carolyn Rimmer, National Training Specialist at Sigma Healthcare. Listen to this episode to discover the secrets to thriving in the evolving world of pharmacy and the critical role of training, even amidst unprecedented challenges. Carolyn is a seasoned Pharmacy professional with a rich history in the field. Carolyn's journey began in Community Pharmacy, where they honed their skills over two decades with a well-regarded pharmacy family in Brisbane, Queensland. After starting a family of their own, Carolyn decided to transition from retail Pharmacy into training within the Pharmacy industry. Their love for training and mentoring Pharmacy assistants drove their career shift, leading them to obtain a diploma and eventually join the Queensland Pharmacy Guild. There, they gained valuable insights into compliance and opportunities within the Pharmacy world. Carolyn emphasizes the critical role of training in the Pharmacy industry, particularly in the context of the challenges brought on by COVID-19. They highlight how the pandemic disrupted traditional companion selling, which involves providing customers not only with the products they need but also valuable lifestyle tips. Due to the constraints of the pandemic, Pharmacies had limited interaction time with customers, resulting in a gap in the training of new Pharmacy professionals. Carolyn suggests that as the industry evolves, focusing on companion selling and upselling will be crucial for Pharmacies to maintain profitability and customer loyalty, especially with changes on the horizon. Carolyn also discusses the impact of 60-day dispensing on patients and Community Pharmacies. They highlight that while patients on regular medications may benefit from the convenience of less frequent visits, there's a concern that some patients may misinterpret the option and skip Pharmacy visits entirely. Carolyn emphasizes the vital role of Community Pharmacies as a social link within the community and the importance of maintaining strong connections with patients. They also acknowledge that COVID-19 underscored the essential nature of Pharmacies in the community and the loyalty that patients have towards them, calling for Pharmacies to harness and build upon that loyalty. Carolyn concludes by stressing the importance of continuous upskilling in the Pharmacy industry, highlighting that trained and upskilled staff lead to solid business, increased profit, customer loyalty, and staff retention. Their insights provide valuable guidance for aspiring Pharmacy professionals and established industry experts, emphasizing the significance of training and adaptability in today's evolving healthcare landscape.

In this episode of the Pharmacy View Podcast's Rx to Riches stream, host Michael Alexander, a Pharmacist, entrepreneur, digital health enthusiast, Co-Founder of Audrie, and the Regional Vice-President of Health Plans at Omada Health, is joined by Tom Myers, Pharmacy Manager at Walgreens. Listen in as Tom talks about their journey, innovations in Pharmacy, and the challenges of balancing clinical care with business demands. Tom's journey into Pharmacy began in high school when they gained hands-on experience in Hospital Pharmacy practice in Salem, Oregon, sparking their passion for chemistry and Pharmacy. After completing an undergraduate degree in microbiology with a chemistry minor at Oregon State University, Tom entered the Pharmacy program. Having risen from intern to staff Pharmacist, Tom eventually stepped into the role of Pharmacy Manager, particularly during the onset of the COVID-19 pandemic. Tom discusses the advantages of their managerial role, emphasizing the opportunity to shape projects according to their vision and streamline operations. Tom shares further insights into the innovative technological advancements implemented by Walgreens to enhance patient convenience and streamline Pharmacy operations. They highlight features of the Walgreens app, such as digital text reminders and insurance card updates, reducing wait times and phone calls. Tom also mentions the introduction of 90-day medication supplies and the adoption of micro-fulfillment technology. Tom explores the challenges and opportunities related to reimbursement for clinical knowledge and services in Pharmacy, emphasizing the need for reimbursement even for negative test results. They also discuss Walgreens' national engagement program and express a desire to see more community clinics in the future, recognizing staffing challenges as a key consideration for such projects. Lastly, Tom Myers emphasizes the need for innovative approaches to discover new income methods in the evolving landscape of Pharmacy, acknowledging the challenge of finding alternative revenue streams while balancing clinical care with business obligations. They also stress the importance of qualities such as attention to detail, a clear vision, courage in decision-making, and staying true to one's ethics in the Pharmacy profession.

In this episode of Pharmacy View Podcast's Pharmacy Career, Resource & Training stream, host Kavita Nadan, Pharmacist and Founder at Locumate is joined by Vinit Kewal, Director of The Infinity Group. Listen to the episode as the two explore Vinit's remarkable Pharmacy journey, share industry insights, and delve into the evolving landscape of Pharmacy. Vinit begins the conversation by reminiscing about their remarkable journey. Originally from Fiji, Vinit's path led them to the University of Queensland, where they pursued a Pharmacy degree. Their focus on Community Pharmacy, particularly in regional Australia, has been a driving force throughout their career. Notably, Vinit became a Pharmacy owner in regional New South Wales and has found great joy and strength in their family, spouse, and two kids who offer unwavering support. Vinit's evolution from a Pharmacist in a single store to a leader within a vast organization has sparked their interest in leadership and the training Pharmacists receive. Vinit also opens up about the significant hurdles and challenges they've faced in their journey. They explore internal and external obstacles, delving into their initial self-doubts and fears of branching out into new ventures. Vinit emphasizes that internal hurdles, like self-belief and courage, can be the most daunting, yet overcoming them can make anything seem achievable. They also discuss the importance of promoting women's entry into leadership positions in Pharmacy, acknowledging the unique challenges they may face. Vinit reflects on the resilient nature of the Pharmacy industry and its ability to thrive despite ever-changing landscapes. When asked about changing perceptions on Pharmacy ownership amongst the youth, Vinit emphasizes that despite the challenges, ownership remains a key part of career progression. Vinit specifically highlights their involvement with The Infinity Group and how they encourage partnership as a natural step forward for Pharmacists. They acknowledge the changing ownership landscape with higher barriers to entry but also stress that opportunities for young Pharmacists to achieve ownership have never been more feasible. Vinit reflects on their 15-year journey with The Infinity Group, highlighting its remarkable growth in terms of both store numbers and the people that constitute the organization. The Infinity Group's adaptability and agility are key strengths facilitating its growth, albeit presenting challenges and opportunities. Vinit also talks about the ever-present lesson of humility that the industry imparts, driven by the consistent change it faces. Vinit touches upon the ongoing shifts within the industry, including the introduction of 60-day dispensing and the need for Pharmacists to adapt to new challenges. They emphasize the Pharmacy profession's transformative journey, from a focus on dispensing to an exciting era of expanded scope of practice. Vinit explores the importance of the human element in healthcare, noting that while automation advances, the personal connection and expertise Pharmacists provide remain irreplaceable. Vinit discusses various aspects of mental health, work-life balance, and professional growth within the Pharmacy industry. They emphasize the significance of openly addressing mental health concerns, destigmatizing the topic, and creating a supportive environment. Vinit touches on the challenge of striking a work-life balance, particularly in an industry where accessibility and healthcare provision are crucial. They also highlight the need to reevaluate Pharmacist pay, advocating for a minimum baseline that values all Pharmacists' contributions. Vinit envisions the future of the Pharmacy industry, emphasizing the role of automation and technology in shaping interactions between Pharmacists and patients.

In this episode of the Pharmacy View Podcast's Rx to Riches stream, first-time host Michael Alexander, a Pharmacist, entrepreneur, digital health enthusiast, Co-Founder of Audrie, and the Regional Vice-President of Health Plans at Omada Health is joined by Dr. Alex Barker, Pharmacist, Founder at The Happy PharmD and Co-Founder of The Task Fox. Dr. Alex is also the author of “Indispensable: The prescription for a fulfilling pharmacy career.” Listen to this episode to discover the transformative journey through the world of Pharmacy, from burnout to brilliance, as Dr. Alex shares insights on fostering innovation, finding advocates, and aligning your work with your true strengths. Also, learn how to navigate the challenges and opportunities within Pharmacy to craft a fulfilling and joyful career. Dr. Alex opens up about their early career experiences, revealing their initial adherence to the conventional wisdom of pursuing residency for a thriving Pharmacy career. However, they soon found themselves grappling with burnout and frustration in a clinical Pharmacy role, prompting a reevaluation of their path. This pivotal moment led Dr. Alex to establish a business dedicated to coaching and empowering fellow Pharmacists to rediscover fulfillment within the profession. The episode sheds light on the diverse career trajectories Pharmacists can undertake, with Dr. Alex's coaching guiding individuals toward roles as diverse as real estate agents, financial advisors, and comedians. Throughout the episode, Dr. Alex's experiences serve as an inspirational narrative for Pharmacists seeking purpose and growth within their careers. The discussion embodies the essence of transformation and resilience, proving that with the proper guidance and perspective, individuals can carve out their meaningful journey within the realm of Pharmacy.

In this episode of the Pharmacy View Podcast, host Scott Carpenter, EVBC, engages in a lively conversation with guest Michael Alexander, who is set to become the podcast's future host. Michael is a Pharmacist, an entrepreneur, a digital health enthusiast, and, next episode on, a podcaster. He is the Co-Founder of Audrie, an AI-based service that helps people improve their communications skills, and the Regional Vice-President, Health Plans at Omada Health. In this episode, Scott Carpenter explores their diverse 40-year career journey, transitioning from a furniture maker to roles across management, consumer goods, and marketing. Despite lacking Pharmacy experience, they entered the field as a retailer, utilizing their leadership skills to contribute to the growth of the National Pharmacies Group. They emphasize the collaborative nature of the Pharmacy industry and discuss their dynamic personality, from introversion to extroversion, highlighting the importance of embracing one's unique traits and seizing opportunities. The concept of adaptability within the Pharmacy industry is also explored, emphasizing the ongoing changes and challenges, with a focus on supporting those who may struggle during transitions. Scott delves into successful Pharmacy strategies, emphasizing specialization and adaptability, suggesting that thriving Pharmacies excel in a specific area rather than trying to cater to everyone. They stress the significance of maintaining motivation and engagement while cautioning against spreading resources too thin. Michael reflects on the evolving Pharmacy landscape. They highlight differences between Pharmacy industries in Australia and the US, focusing on government remuneration versus health insurers and Pharmacy Benefit Managers. Michael envisions a technologically advanced future of Pharmacy in 2038, including AI-driven diagnoses, 3D-printed medications, and drone-delivered prescriptions, underscoring the importance of data utilization and patient-centered innovation.

In this episode of PAGCAST, a stream of Pharmacy View Podcast that provides regular interviews with Pharmacy leaders, entrepreneurs, and members of The Platform Alliance Group, host Melody Mugari, a Pharmacist and Programs and Corporate Partnerships Manager at The Platform Alliance Group is joined by Fellicia Hambali, Head of Chemist Discount Centre, The Platform Alliance Group. Fellicia shares her inspiring journey of becoming a Pharmacist, her innovative approach to Pharmacy business, and her passion for data-driven decision-making. Join us as we delve into the world of Pharmacy and learn from Fellicia's experiences and expertise.

In this episode of Pharmacy View Podcast's Pharmacy Career, Resource & Training stream, host Kavita Nadan, Pharmacist and Founder at Locumate is joined by Kevin Walker, President and Co-Owner of RPhAlly. Join us as Kevin discusses their diverse career in healthcare, the establishment of RPhAlly, and the importance of finding focus and passion in the pharmacy profession. Kevin talks about their humble approach to life and attributes it to their faith and family values. They reflect on their Native American background and the strong influence of inspirational female leaders within their community. Kevin highlights the profound impact of their grandparents, particularly their grandmother's resilience in overcoming hardships as a first-generation immigrant in the United States. Growing up on a cattle ranch also shaped their perspective on labor, responsibility, and animal husbandry. Ultimately, their faith has provided them with a profound sense of gratitude and an appreciation for the blessings in their life. Kevin discusses the challenges of managing their various roles and responsibilities when asked about wearing many hats and how they balance it all. They prioritize their roles as a husband and father, striving to be present in those spaces as much as possible. As a passionate professional in the Pharmacy field, they seamlessly interweave their work with projects such as the ACP components, Native American healers' cohort, and collaboration with a digital health company, all contributing to the future of healthcare and Pharmacy. Kevin acknowledges the importance of effective time management, which remains a work in progress for them. Kevin emphasizes the importance of two key skill sets for success: delegation and monetization. They discuss the significance of delegating tasks to others with complementary skill sets, fostering collaboration and efficiency. Kevin also reflects on the value of monetizing services to create sustainable growth and provide even greater value to others. They acknowledge the challenge of balancing personal values while recognizing the need for monetization to scale their impact effectively. Kevin discusses the establishment of RPhAlly, a community that addresses major issues facing the pharmacy profession, including burnout, suicide rates, and the need for education and specialization. RPhAlly focuses on empowering pharmacists to play a significant role in patient care, collaborating with other healthcare professionals to improve outcomes. The long-term vision of RPhAlly is to ensure pharmacists are recognized as leaders in healthcare, making critical decisions to advance patient care and drive positive change in the profession.