Money In, Money Out

Stacie Humbles, Principal at Susan's alma mater, Arlington High School, has led the charge at analyzing the affects of the past two years not only on the students, but the teachers and staff at her school. This podcast is very unique and insightful into the difficulty of keeping a community in the midst of the pandemic fallout trauma. the emotional evolution of students and teachers during the pandemic the social skill issues of returning students how education is actively participating in healing The trauma responses of fight, flight, freeze or fawn  how being kind ultimately helps others heal “There are a lot of similarities between the systems of healthcare and education, with the biggest one being dealing with real people, at some of their rawest moments.” “Everyone came to us for the answers when the pandemic started but we didn't know the answers. We knew the experts but didn't necessarily have immediate answers.” “The August after virtual learning was created, there was already the beginnings of burn-out.” “Everyone kept telling us to find balance but we couldn't figure that out as we were working 20 hour days, so we began working on Counter Balance.” “We thought we would only be dealing with students who would be missing math or English skills and thought we could quickly bring them back up but that's when we were really surprised.” “Social skills for kids and adults were gone. Everyone was absorbed in their screens.” “We rewarded the kids for looking people in the eye, using a pleasant voice, saying hi - they would get bingo dabbed on the hand if they did. The kids got into it and the adults loved the results.” “I don't think we looked at the COVID as trauma on everyone in the beginning. At one point we had to realize that we were not normal either. Everyone went through trauma.” “Everyone was treating every situation as it was the most extreme crisis.” “The trauma responses took their toll on the workforce. Burnout.” “Everyone is not as high performing as they were before the pandemic.” “If you are feeling burned out, then we need to know why and figure out our role in it. Burnout has to be dealt with on the organizational level, not the individual level.” “Everyone needs their organization to have a means to work through burnout.” “Wear your badge everywhere and have others start a conversation with you – in the service industry and can engage in conversation, that is key.” “Trying to get people in for the interview then to choose us was interesting. We would do anything and everything to stand out.” “There are people that really want that human connection but they are very awkward in having it because we are out of practice and think we can just jump right in and have those conversations.” “People just wanted a battle, ready for a fight, the speak to the manager era. No one wanted a resolution but just wanted someone to get in trouble. That is still happening today.” “Now, during the last three years of pandemic that no one knew what was going on, restructuring society and now rebuilding, we are the ones that are to be here to get humanity through this.”   LINKS & RESOURCES The One Thing by Gary Keller and Jay Papasan Sylvia Fuentes: Trauma and Toxic Stress Burnout Self-Test  https://www.mindtools.com/pages/article/newTCS_08.htm Susan's Website: https://susangunnsolutions.com/ SGS Phone: 888-994-3167 Money In, Money Out Book Matters Of The Heart Financial Practice Analysis Ask The Expert Conference Call

We have handpicked another round of a few dumbfounding DOJ fraud cases involving nonprofits, bookkeepers and tax preparers! Join us as we explore some of the interesting details of these cases and it will be quickly apparent how these cases caught our attention. Episode Highlights Update: Home Health Care Owners sentenced Another scam targeting seniors Previously convicted bookkeeper has embezzled again Trusted nonProfit director charged with embezzlement Nationwide tax fraud thief charged Beware of the tax preparer that encourages fraudulent returns Quotes: “I never feel the sentences are strong enough to match the level of dishonesty that is needed to commit this kind of fraud.” “We cannot stress enough the importance of background checks. This case is proof of the necessity.” “According to the DOJ, quite a significant number of the tax returns contained fabricated business expenses, household help income, business losses and /or falsely claimed education credits and fuel excise tax credits that they were not entitled to.” “Remember, it is not the tax preparer who is ultimately responsible for the tax returns.” “Their lines (tax auditors) and code interpretations may be different and you want a CPA that respects, not prepares you for, the guillotine.” “The one thing they all have in common is that they THINK they will never be caught.” Press Release Links https://www.justice.gov/opa/pr/home-health-care-company-owners-sentenced-67-million-health-care-fraud https://www.justice.gov/opa/pr/two-defendants-grandparent-scam-network-sentenced-rico-conspiracy-targeting-elderly-americans https://www.actionnewsnow.com/news/crime/suspect-in-embezzlement-case-was-convicted-of-grand-theft-in-2017/article_fe41f8e8-400e-11ed-8612-4bc51cdf89fc.html https://www.pressdemocrat.com/article/news/former-santa-rosa-nonprofit-director-suspected-of-embezzlement/ https://www.justice.gov/opa/pr/florida-woman-sentenced-prison-her-role-nationwide-tax-fraud-scheme https://www.justice.gov/opa/pr/justice-department-seeks-shut-down-texas-tax-preparer LINKS & RESOURCES Janice Janssen's Website:   GTSGurus.com (sign up for the newsletter) GTS Phone:  844-664-4487 Money In, Money Out Book QuickBooks Extreme Makeover  Ask The Expert Conference Call Susan's Website: https://susangunnsolutions.com/ SGS Phone: 888-994-3167

In light of the recent interest rate increases, in light of the potential of a financial crisis, in light of any future crisis, there are some common sense issues you need to be aware of and tasks to implement. Let's talk about how to manage these issues in your business and personally.   "The debate is in full swing whether there will be a recession or not but what there seems to be full agreement on is that the economy has slowed." "With credit card interest rates almost doubling, make sure you are paying your credit card balance in full by the due date." "Set up a weekly autopay for credit cards that are close to maxing out monthly." "Downloading credit card charges into your accounting software will give you oversight to what is being charged." "Big box banks tend to offer the lowest (savings accounts) interest rates." "Make your money work for you. Do not overlook this opportunity." "You don't necessarily want to show up to a battle with a kitchen knife, right?" "I love being able to see at a glance what I have earned and spent and how that compares to previous years." "Maybe we should all run our businesses and work on evaluating our financial reports as if Warren Buffet was going to sit down and review our financial reports with us!" LINKS & RESOURCES SNL Skit: Can I Buy It  https://www.youtube.com/watch?v=R3ZJKN_5M44 Bankrate.com Savings Account Interest Rates: https://www.bankrate.com/banking/savings/rates/ Bankrate.com Savings Account Calculator: https://www.bankrate.com/banking/savings/simple-savings-calculator/ Money In, Money Out Book QuickBooks Extreme Makeover  Ask The Expert Conference Call Susan's Website: https://susangunnsolutions.com/ SGS Phone: 888-994-3167

As Certified Fraud Examiners, Janice Janssen and Susan Gunn bring you stories straight from the headlines of those who have chosen to commit fraud. These individuals believed they could get something for nothing. They believed the cost of having whatever they wanted, outweighed the cost of getting caught. But they did indeed get caught.   Episode Highlights Amtrak $31k Fraud  Chiropractic Clinic Fraud $2m+ Dentist Commits $12m Wire Fraud Dr In Office Drug Dealing  Greed in Fraud A Doctor, Dentist and NBA Player plus a few others Evaluate your community of friends Quotes “There are so many ways to commit insurance fraud.”    “Just because you haven't been arrested, doesn't mean you are in the clear”   “In order to commit fraud like this, it seems you need recruiters.”    “The stream of victims is much wider than those committing the fraud.”    “Insurance fraud comes back on all of us, because we need to pay more on our premiums because there is so much fraud out there.”    “She was billing for office visits and she was on vacation, completely out of the State - during these visits the patients met with unqualified providers.”    “She wrote controlled substance prescriptions to patients without any need.”    “It is greed. Every single time greed is the reason fraud is committed.”    “Unrelenting greed gets you into trouble every time.”    “If it sounds too good to be true…it is.”    Links & Resources  Department of Justice Press Releases: https://www.justice.gov/usao-nj/pr/four-people-charged-multimillion-dollar-health-care-fraud-scheme-defraud-amtrak https://www.justice.gov/usao-ndil/pr/suburban-chicago-dentist-charged-orchestrating-12-million-fraud-scheme https://www.justice.gov/Usao-wdmi/pr/2022_0608_Peterson https://www.justice.gov/usao-sdny/pr/us-attorney-announces-charges-against-doctor-dentist-and-former-nba-player-defrauding Harry Markopolos, No One Would Listen about how he uncovered Bernie Madoff's scam   Janice Janssen's Website:   GTSGurus.com (sign up for the newsletter) GTS Phone:  844-664-4487 Susan's Website:  https://SusanGunnSolutions.com  (sign up for the newsletter) SGS Phone:  888-994-3167 Book Money In, Money Out: Financial Organization In Your Practice  Book Getting The Most Out of QuickBooks In Your Practice   Book Advanced QuickBooks In Your Practice   Ask The Expert Online Consultation

One of Susan's speaking presentations is called Unrelenting Greed. In not one of her embezzlement cases has the embezzler truly been in need, in dire straits, from the spouse losing a job, or a sick child or anything requiring the money that was stolen.  Most often the embezzler got themselves into trouble because of the image they wanted to live. Greed. Janice Janssen and Susan Gunn discuss this particular recent headline case, The Chrisley's, in another episode of In The Embezzlement News.  Episode Highlights Todd's Background  Todd and Julie Chrisley Found Guilty Tape and Glue Why stop now - Julie continues the fraud The Accountant  The IRS isn't Stupid  Quotes “They intended to defraud multiple banks by providing false information.”  “They had physically cut and glued and taped the financial report together, not using photoshop.”  “After all of that what does Todd do? He filed bankruptcy for $20 Million Dollars.”  “Imagine that - Julie and Todd never paid the rent on the house they fraudulently rented.”  “If you have an accountant encouraging fraud and being unethical, WALK AWAY.”  “Defrauding the IRS is never a good idea, and yet it happens all the time.”  “You need to make sure that your CPA's, Hygienists, Dental Assistants etc are verified and that their licenses are still active.”  “That is tax evasion, not lessening your tax burden - how stupid do you think the IRS is?” “The network has a certain societal responsibility to change the titles - the Chrisleys do not know best.” “Deposit all your patient payments, including cash.”  “Remember your kids and anyone close to you, because they are watching and picking up what you do.”    Links & Resources  www.CPAverify.org   DOJ Press Release: The Indictment https://www.justice.gov/usao-ndga/pr/federal-grand-jury-indicts-chrisley-knows-best-stars-todd-and-julie-chrisley DOJ Press Release: The Conviction https://www.justice.gov/usao-ndga/pr/reality-tv-stars-convicted-fraud-and-tax-evasion USA Network https://www.usanetwork.com/chrisley-knows-best Janice Janssen's Website:   GTSGurus.com (sign up for the newsletter) GTS Phone:  844-664-4487 Susan's Website:  https://SusanGunnSolutions.com  (sign up for the newsletter) SGS Phone:  888-994-3167 Book Money In, Money Out: Financial Organization In Your Practice  Book Getting The Most Out of QuickBooks In Your Practice   Book Advanced QuickBooks In Your Practice   Ask The Expert Online Consultation

In this episode, Susan Gunn shares her personal thoughts around  those lives not to be forgotten on Memorial Day.  Do not let Memorial Day be the only day you pay respects to our fallen heroes and pray for those they left behind, the gold star families.

Following up on securing our work internet from cyber attacks, the fundamentals of protecting your home against cyber attacks are within your grasp and should be fully implemented.  If you have not ensured that your home internet is secured, you will definitely want to listen as Cyber Security Expert Debi Carr joins Susan and Janice at the table to discuss what really needs to be done to protect your privacy from intrusion. Episode Highlights How a firewall protects your home, as well as your business How a VPN can protect your phone and home computers How a GOOD antivirus can protect your computers How to lock your credit bureau and your property titles The importance of backups Quotes "Every home needs a firewall and it can be purchased for around $200 on Amazon or Best Buy.” “A firewall controls who is coming in and what is going out.” “The firewall can create segments to separate devices, in the case of an intrusion.” “The firewall can be monitored and can send alerts as to who is doing what.” “Messages received that have a link to click on should NOT be clicked on.” “Do not use Windows Remote Desktop to remote into your computer.” “It all goes back to the layers of internet security in your home and the culture of security that you are creating with your family.” “There has been an uptick of identity theft in the past two years.” “The only one that is going to protect our identity is ourselves.” “Always do your Windows updates.” “A Trusted Platform Module (TPM) chip (that sits on the MotherBoard) which allows you to encrypt your computer at the end point. If the threat factor does get in, then the data is unreadable outside the computer itself.” “Watch what you are posting on Social Media.” Links & Resources  Debi Carr's Website:     https://dkcarr.com/  DK Carr & Associates Phone:  (844) 352-2771 Janice Janssen's Website:   GTSGurus.com (sign up for the newsletter) GTS Phone:  844-664-4487 Susan's Website:  https://SusanGunnSolutions.com  (sign up for the newsletter) SGS Phone:  888-994-3167 Book Money In, Money Out: Financial Organization In Your Practice  Book Getting The Most Out of QuickBooks In Your Practice   Book Advanced QuickBooks In Your Practice   Ask The Expert Online Consultation 

With much anticipation of imminent cyber warfare attacks increasing from Russia, in the midst of the ongoing onslaught of the Ukraine, out of a sense of urgency the next two podcasts were recorded. If you have not ensured that your work internet is secured, you will definitely want to listen as Cyber Security Expert Debi Carr joins Susan and Janice at the table to discuss what really needs to be done to protect any business from cyber warfare. Episode Highlights The current landscape of cyber warfare Cyberwarfare is not contained to a country Four layers of cybersecurity protection Quotes "For us to have it in our heads that it's happening over there and it could never affect us here, is a myth…” “We are all still very vulnerable to this situation. The threat is real.” “We work off IP addresses and you never know if that IP address is in Russia, the Ukraine or wherever.” “If that email happens to have a trojan in it and they click on it, then it can affect all computers.”  “ A lot of phishing emails are trying to get donations, creating fears that compel action - it all about the money.” “Do not follow any links in an email. If you get an invoice, do not enable ANY macros (should be a popup).” “Be careful where you are internet surfing.  Between February 25 2020 and March 25, 2020, over 500k websites were created and the FBI estimates that over 450k of them held malicious code in them.” “Google ads can be cloned by not the real company they supposedly represent and have malicious code downloaded into your computer by simply clicking.” “We need to have a culture of security by having layers of security.” “No personal emails on your work computer.” “Every business in the US should have a firewall.”  “Every business should have a perimeter defense.” “They need a firewall that needs an active IDS that is constantly updating, like a traffic cop standing on the corner, making sure that all traffic has permission to be there.”  “Use active directory to grant user permissions for a workplace server.” “Guest accounts should have restrictions in the active directory setup.” “Always use a VPN on your phone or laptop at a restaurant or hotel when accessing their internet.” “Using Google's Incognito protects your privacy in search but does not protect from malicious coding.” “The purpose of an active backup is to get back up as quickly as possible in the event of a malicious attack or crash.” “The four layers need to be in your practice or workplace.” Links & Resources  Debi Carr's Website:     https://dkcarr.com/  DK Carr & Associates Phone:  (844) 352-2771 Janice Janssen's Website:   GTSGurus.com (sign up for the newsletter) GTS Phone:  844-664-4487 Susan's Website:  https://SusanGunnSolutions.com  (sign up for the newsletter) SGS Phone:  888-994-3167 Book Money In, Money Out: Financial Organization In Your Practice  Book Getting The Most Out of QuickBooks In Your Practice   Book Advanced QuickBooks In Your Practice   Ask The Expert Online Consultation

Susan is no stranger to the devastation of tornadoes so when tornadoes deeply wounded familiar territory, it was time to state the obvious: it is going to take a lot of resources to help those affected recover and we have to step up and help wherever we can.  Episode Highlights The economic impact of natural disasters in an already economically challenged area Small towns with big hearts Salvation Army is boots on the ground for physical but also much needed emotional support Red Kettle story you won't want to miss Quotes "Kentucky is ranked fourth in the 2021 poverty levels at 16.67%" "Dental and medical care is more often paid for out of an already strained and shallow pocket." "The one thing I knew to be absolutely true this past weekend is that the Salvation Army were boots on the ground almost immediately following the tornado's destruction." "We were standing in the freezing weather but all I felt was a warm heart." "Often it is not the one being given to that is blessed the most but the giver themselves." "To whom much is given, much will be required." Links & Resources  Salvation Army https://disaster.salvationarmyusa.org/ Teamwkyrelieffund.ky.gov. To mail in a donation, send check to Public Protection Cabinet, 500 Mero Street, 218 NC, Frankfort, KY 40601, with a note “Team Western Kentucky Tornado Relief Fund" Appalachians for Appalachian  https://docs.google.com/spreadsheets/d/1YTzQFT4ANDcChivFDfUW9oC0gJWDyT9FHoDrAD2VA7A/edit?fbclid=IwAR0Xfcg-LyX8LL42a5jFcdgbeAWrWE6k-sZdjwBYHE7C3J6YbO5dzj-Qt0U#gid=0 Kentucky State Police - those who want to volunteer to call 270-331-1979 Contact Andy Kasitz of Kentucky State Parks at 502-418-3581 or andy.kasitz@ky.gov. The state parks are also accepting donations. Susan's Website:  https://SusanGunnSolutions.com  (sign up for the newsletter) SGS Phone:  888-994-3167 Book Money In, Money Out: Financial Organization In Your Practice  Book Getting The Most Out of QuickBooks In Your Practice   Book Advanced QuickBooks In Your Practice   Ask The Expert Online Consultation 

In this episode Susan details the case of the Collin Street Bakery embezzlement with Teresa Duncan of Nobody Told Me That Podcast! It was a small business with high revenues - sound familiar? Take the lessons from this case and do an assessment of your office. Are you at risk? To be honest, your practice is always at risk. What matters is how fast you find the shadiness.    This thief was pretty eccentric. Did you know they made mattresses from horsehair? Who knew!    Episode 66 Highlights  Entitlement  Collin Street Bakery's embezzlement case Horse hair mattress Evolution Steps you can take    Quotes “Embezzlement is not limited to dentistry.” “Over 8 years He wrote 888 checks that totaled $16.6 million." Jaw dropper: “They bought a $40,000 horsehair mattress.”  Owning “gold bars is a next level thing.” “I think bringing in an outside auditor is one of the smartest things you can do as a small business owner.” “The most money an embezzler will take is at the end.” Sometimes this is true: “Lying can be common (among trusted employees)."   ---------- Resources from the episode:   Just Desserts - article about the case Discovering An Eight Year Long Scam | American Greed | CNBC Prime Collin Street Bakery | Collin Street Bakery ADA Survey: Employee Theft in the Dental Practice Horsehair mattress! Bernie Madoff - Movie, Sons & Ponzi Scheme Harry Markopolos's book on the Madoff case: No One Would Listen: A True Financial Thriller   Susan's Podcast:  Money In, Money Out - Financial Organization For Your Practice Susan's Website:  SusanGunnSolutions.com Susan's Book:  Money In, Money Out Available On Amazon   Links  **If you like the show then I'd appreciate a good rating. Tell your friends. Even podcasters ask for referrals!** Teresa's Website- https://www.odysseymgmt.com/ (sign up for my newsletter!) Teresa's Book Moving Your Patients to Yes! Easy Insurance Conversations http://odysseymgmt.corecommerce.com/Book/ (use ‘newsletter' for $3 off

In The Embezzlement News with Janice Janssen  Everyone is a target for a well run scam. These scams are delivered to our unfiltered ears via in person, telephone, email and snail mail - any form of communication.  Everyone is a target and when it works, it compels the fraudster to keep trying. These schemes have not died and are a growing threat to everyone, which is why this podcast is important for you to share with everyone. Episode Highlights ⅓ Americans are victims  Janice's Personal Story of Fraud Internet Fraud Relationship Fraud Loan Scams Credit Cards Tips for Protecting Yourself  Quotes   “Telephone scams do tend to be the most effective for the scammers getting what they want.”    “59.4 Million Americans have lost 29.8 BILLION DOLLARS to scam artists from March 2020 to February 2021.”   “It sounds like a really good deal, so they go into something they don't know.”    “If it sounds too good to be true, it probably is.”   “Never use a debit card in a public place.”    “Just assume everyone doesn't know. Talk about it this with your friends and your family.”    “A refresher about the internet: if you put it out there, it is permanent, and it can be found. Whatever post you make, it's permanent.”    “Government agencies will not call to confirm your personal information...period.”    Links & Resources  Matters Of The Heart: A Journey in Caring For Aging Loved Ones Blogpost:  Virtual Kidnapping: It is All Too Real CNBC article:  Americans lost $29.8 billion to phone scams FBI.Gov:  Romance Scams Kevin Mitnick Iphone Feature Detect and Block Spam Calls: Silence Unknown Ringers Samsung Galaxy Block Spam Calls Feature Two Brothers Plead Guilty in Multimilliob-Dollar International Robocalls Scheme Two Indicted for $4m Warranty Fraud Scheme Experian Credit Bureau Equifax Credit Bureau   TransUnion Credit Bureau Janice's Website:  GTSGurus.com (sign up for the newsletter) GTS Phone:  844--664-4487 Susan's Website:  https://SusanGunnSolutions.com  (sign up for the newsletter) SGS Phone:  888-994-3167 Book Money In, Money Out: Financial Organization In Your Practice  Book Getting The Most Out of QuickBooks In Your Practice   Book Advanced QuickBooks In Your Practice   Ask The Expert Online Consultation 

The final batter at Globe Life Park for the 2010 American League Championship was Susan's favorite personal moment of baseball. What do those winning moments teach us about Team Dynamics, which make the losing moments even more poignant? Colorado Rockies Sports Writer Kevin Henry joins Susan to rehash some of baseball's greater and less than great moments in history but also about how we can learn volumes of business principles by watching.   Episode Highlights Kevin and Susan talk baseball, of course Baseball is a business  Poisonous teammates destroy goals Communication with team members is imperative Tone is set at the top of any team Financials speak volumes about team dynamics Quotes “In the middle of center field, he blew out his ankle with no one around him.” “He was dealing with the demon of drugs and in the midst of really struggling, he was poison in the dugout.”  “You have got to have a team leader.”  “The longer that negative player is allowed to participate on that team, the more damage control that needs to happen.”  “Get rid of the poison first.”  “Team members need to be communicated with so they know they are valuable.”  “Sometimes leaders throw themselves on the sword for the betterment of their teammate.”  “Would you hire yourself as a doctor for your practice?” “Every day before the game The Rockies have a team meeting… if it is good enough for professional athletes, maybe we should learn something from that.” “The right leaders need to be in place for any team talent to be successful.” Links & Resources  Kevin Henry's Website:  https://www.kevinspeaksdental.com IgniteDA - Home Chew On This Podcast Dental Assistant Nation  AADOM Susan's Website:  https://SusanGunnSolutions.com  (sign up for the newsletter) SGS Phone:  888-994-3167 Book Money In, Money Out: Financial Organization In Your Practice  Book Getting The Most Out of QuickBooks In Your Practice   Book Advanced QuickBooks In Your Practice   Ask The Expert Online Consultation  Money In, Money Out Lies Breed Lies Episode: SBA EIDL & PPP Fraud Money In, Money Out Fruitcakes & Fraud: The Collin St. Bakery Embezzlement

In response to a recent dental industry magazine article regarding whistleblowers in the dental industry, Susan has invited colleagues Teresa Duncan and Kevin Henry to discuss this delicate issue. Episode Highlights What is a whistleblower? Varieties of whistleblowing  Preventing claims Hiring for heartbeats is dangerous Coding  Quotes   “You don't just blow the whistle and get a check.”    “You are gathering the information in the name of the greater good and protecting kids that may have been subject to what they are doing.”    “If you are going to report you should do it while you are there, otherwise it may look like retaliation.”   “If you are trying to avoid this situation, the best thing you can do as a practice owner is not be shady.”    “There is no silver bullet. If they want to do something, they will do it anyway.”    “Susan, you are the queen of difficult conversations when it comes to this stuff.”   “If you have a patient that is unhappy, and you think there is going to be something to report, get in front of that.”   “Let's be honest, some practice owners may not know this is happening.”    “Don't just hire anyone with a heartbeat, look at their references and experience.”    “I think the next 2-3 years for embezzlement is going to be interesting, I think I am going to be very busy.”    “I've got my ear to the ground, listening to the hoofbeats in the distance and I think it is going to be a stampede.”    “You need to make sure your documentation can support the code being used.”  “If you take one thing from this podcast is that if you see something, don't just go rant about it on Facebook and air your dirty laundry.”  Links & Resources  Highlighting the Not-So-Ethical Shady Dental Practice  Nobody Told Me That Podcast  Hoverboard Dentist Episode: A Dramatic Reading  Chew On This Podcast Dental Assistant Nation  Extraordinary Circumstances: The Journey of a Corporate Whistleblower by Cynthia Cooper Susan's Website:  https://SusanGunnSolutions.com  (sign up for the newsletter) SGS Phone:  888-994-3167 Book Money In, Money Out: Financial Organization In Your Practice  Book Getting The Most Out of QuickBooks In Your Practice   Book Advanced QuickBooks In Your Practice   Ask The Expert Online Consultation  Money In, Money Out Lies Breed Lies Episode: SBA EIDL & PPP Fraud Money In, Money Out Fruitcakes & Fraud: The Collin St. Bakery Embezzlement

Unforced errors happen in every sport but did you know that unforced errors also happen in your business? There is so much to learn from sports and during recovery for my total knee replacement this summer, I watched back-to-back sports during physical therapy.  Theresa Narantic has been a NCAA Division 1 Referee for 18 years and has seen her share of unforced errors, in both refereeing and business consulting. We have a great time talking about the recent Tokyo Olympics and Unforced Errors. Episode Highlights Tokyo Olympics Review Unforced Errors Examples The Damage Unforced Errors Can Have In Your Business Missed Opportunities & No Strategy Offense & Defense Made Unforced Errors The Importance of Teamwork Leadership - Pure and Simple Quotes “Unforced errors can happen because their head is not in the game.” “Then they are not beaten by the opponent, they are beaten by themselves.”  “If it's going on in my head, and I don't share it with my team, I make the mistake for not sharing that information.”  “In business you are either proactive or you are reactive, there is nothing in between.”  “Regardless of what you implement in your business, you will have unforced errors. What matters is how you respond to them.” “It's the leader of the practice that sets the tone for the team.” “I made a decision that I would be the best patient they have ever seen.”  “You are not going to improve by candy coating it.”  “For every Olympian that made it to the games, there were those that worked just as hard but did not make the cut.” “Develop a plan. Work hard. Execute the plan.”   Links & Resources  Theresa Narantic:  http://speaker.dental   Susan's Website:  https://SusanGunnSolutions.com  (sign up for the newsletter) SGS Phone:  888-994-3167 Book Money In, Money Out: Financial Organization In Your Practice  Book Getting The Most Out of QuickBooks In Your Practice   Book Advanced QuickBooks In Your Practice   Ask The Expert Online Consultation  Money In, Money Out Lies Breed Lies Episode: SBA EIDL & PPP Fraud Money In, Money Out Fruitcakes & Fraud: The Collin St. Bakery Embezzlement

Straight from news headlines, PPP & EIDL frauds abound. It seems that the offer of financial assistance meant to help struggling businesses has brought out the worst in some people. This week on Money In Money Out, Susan Gunn is joined by Janice Janssen for another episode of In The Embezzlement News!  Quite frankly, with the number of cases that have been filed for prosecution the first five months of this year, it was hard to pick only 6 cases to talk about. But pick six they did. Susan and Janice talk about businesses that didn't exist, employees not employed, identities stolen for unemployment and the purchases made with our hard earned tax dollars. It is truly intriguing! Episode Highlights 60 cases reviewed - from $15,000 to $21,900,000  36 unemployment cases, 16 involving identity theft What Jags, Mercedes and Lamborghinis all have in common First female accused of Cares Act fraud The many uses of alpaca wool Quotes “Unfortunately fraud will always be around.” “8 people stole 2 million dollars!”  “There are photos of the accused fanning out the cash!”  “He claimed he had 743 employees… I think he had 10.”  “I laughed because yes, I do actually know how easy it is for others to modify tax returns, as a Certified Fraud Examiner!”  “We have learned anything is completely possible when you are talking about fraud and embezzlement.”  “Alpaca wool is also used in very nice mattresses.”  “This guy had good taste, just really bad ethics.”    Links & Resources  Janice's Website:  GTSGurus.com (sign up for the newsletter) GTS Phone:  844--664-4487 Susan's Website:  SusanGunnSolutions.com  (sign up for the newsletter) SGS Phone:  888-994-3167 Book Money In, Money Out: Financial Organization In Your Practice  Book Getting The Most Out of QuickBooks In Your Practice   Book Advanced QuickBooks In Your Practice   Ask The Expert Online Consultation  Money In, Money Out Lies Breed Lies Episode: SBA EIDL & PPP Fraud Money In, Money Out Fruitcakes & Fraud: The Collin St. Bakery Embezzlement

A businesses' financial reports should contain accurate information and be easy to understand your business Money In, and Money Out.  With four of the worst financial systems seen this year, Linda Valencia and Jody Catalanello from Mosaic Management Group join Susan to talk about what your practice needs from your financial statements, as well as what your relationship with your CPA should look like. Practice accounting systems are NOT rocket science and should not be mysterious, withheld or difficult. Episode Highlights Setting yourself up for accounting success Your Dream CPA Ensuring correct financial reports Back to Back Accountability  Quotes “When I hear my accounting software is a mess, I ask, which one?”  “This year I have seen 4 of the worst Quickbooks files I have ever seen.” “Checks and check stamps, they are ripe for someone to take advantage of.”  “I never recommend using a debit card.”  “The tax stuff, that is why your CPA is premium.”  “The dentist giggled with excitement from seeing the changes and finally understanding their QuickBooks.”  “Your accountant needs to know you, your goals, your vision, where you want to go and help support you.”  “If something doesn't look right, or feel right, make some phone calls and ask some questions.”  “It is never too late to get a scope of work letter for this year from your CPA.”  “I cannot help if you do not call.”    Links & Resources  Linda: linda@mosaicmanagementgroup.com   Jody: jody@mosaicmanagementgroup.com   https://www.mosaicmanagementgroup.com/  -- Susan's Website:  https://SusanGunnSolutions.com  (sign up for the newsletter) SGS Phone:  888-994-3167 Book Money In, Money Out: Financial Organization In Your Practice  Book Getting The Most Out of QuickBooks In Your Practice   Book Advanced QuickBooks In Your Practice   QuickBooks Extreme Makeover Ask The Expert Online Consultation 

Sports has taught many of us invaluable lessons that we carry on throughout our lives. Some players become coaches themselves, Lynne Leggett, CEO of Victory Dental Management, being one of them.   Lynne has coached hundreds of young women on the basketball court and off the basketball court. And now she carries those same coaching principles to help dental practices develop their game strategy to reach maximum potential. In this podcast, Lynne shares life skills and the coaching needed to promote those skills! This episode is full of sports analogies and takeaways, so get your pen ready!   Episode Highlights Baylor University's NCAA Championship win How Lynne went from basketball coaching to dental coaching Coaching life skills Setting and executing team Goals and Responsibilities Vision statements Attitude vs. Mindset In Memory of Virginia Moore Quotes   “Bringing out potential has always been the focus for me.”   “Teaching my players how to have confidence and to come back once they are knocked down, that skill will last them for life.”   “You don't put your team members into positions where they are going to fail.”   “It is interesting how bias makes everyone feel within the practice.”   “Sometimes it can take 8 hours to create a vision statement.”   “Most team members do not know what everyone else does on a daily basis, in detail.”   “You can never have enough team cohesion.”   “Sometimes as the coach, it is hard to realize that you played a better team.”   “Perfection is not a goal for me as a basketball coach or a dental coach.”   “History is a great teacher.”       Links & Resources   Lynne's Website: www.victorydentalmanagement.com   You Can't Coach Quit: https://www.amazon.com/You-Cant-Coach-Quit-Practice/dp/1080806237 Contact Lynne: https://victorydentalmanagement.com/contact/ -- Susan's Website:  https://SusanGunnSolutions.com  (sign up for the newsletter) SGS Phone:  888-994-3167 Book Money In, Money Out: Financial Organization In Your Practice Book Getting The Most Out of QuickBooks In Your Practice   Book Advanced QuickBooks In Your Practice  Ask The Expert Online Consultation Prepare Protect Prosper Valuable eBook Free Download  

If you are a practice that accepts insurance, you will not want to miss this episode. Susan Gunn is joined by returning guest Teresa Duncan, MS and Dana Moss, to discuss insurance, highlighting ways to save you money and debunking some myths that could be costing you!   Episode Highlights Teresa's & Dana's Background Covid-19 Insurance Claims  Negotiation Myth Insurance Training Insurance Credentialing Coding Mistakes Quotes “Stop saying that MetLife and Delta will never negotiate - they will if the terms are favorable.”  “What stinks is that patient probably knew they were not covered because they were fired, or furloughed.”  “Document, document, document - it's the name of the game.”  “Never ever send money back unless there is a request for it.”  “I hate the number 6 infront of a crown. What number do you prefer?” “Facebook should not be your insurance coordinator training.”  “At a minimum get an updated coding book and attend 2 webinars on coding every year.”  “I bill on prep date unless I am told otherwise.”  “That one simple line ‘radiographs reviewed' can save you a lot of money.”  Links & Resources  Dana's Website https://ppodentalconsulting.com  -- Teresa's Website- https://www.OdysseyMgmt.com/ (sign up for my newsletter!)  Teresa's Insurance Webinars - https://odysseymgmt.com/media2/webinars Nobody Told Me That Podcast Drug Addiction podcast: https://nobodytoldmethat.libsyn.com/ Teresa's Book Moving Your Patients to Yes! Easy Insurance Conversations (use ‘newsletter' for $3 off) -- Susan's Website:  https://SusanGunnSolutions.com  (sign up for the newsletter) SGS Phone:  888-994-3167 Book Money In, Money Out: Financial Organization In Your Practice  Book Getting The Most Out of QuickBooks In Your Practice   Book Advanced QuickBooks In Your Practice   Ask The Expert Online Consultation  Prepare Protect Prosper Valuable eBook Free Download 

In the news several years ago was an embezzler who faked cancer to try and get out of her prosecution. Janice and Susan could not believe those headlines then. With the continued like cases of this sort worldwide, they decided it would make for an intriguing podcast. They will not disappoint! This week on Money In Money Out, Susan Gunn is joined by Janice Janssen for another episode of In The Embezzlement News! These embezzlement scandals highlight those that faked cancer for gain from those who would open their hearts, and their bank accounts.  Episode Highlights Motives Indictments  Fraud has no borders Quotes “She didn't spell the name of the cancer doctor correctly on the fake medical bills - that's a little give away.”  “Not only did she fake this Cancer but she did it against the Federal Government. Don't mess with Big Daddy.”  “Think of the mockery she has made of something as precious as life itself.”  “Fraud knows no country alone - we do not own fraud in the United States. Fraud is played out everywhere.” “Just like the rest of embezzlement headline cases, they only get away with it for a short period of time.” “She didn't go ‘oh I forgot. I stole money, let me report that income to the IRS and pay taxes on that.” “Not only are they doing this to strangers, they are stealing from friends and family. Unbelievable.”  “I had a 4-5x repeat offender that just hopped states and towns to continue embezzling.” “The fall out from embezzlement is not what the embezzler is thinking of when they are embezzling. They are simply thinking of what they want.”  “Trust but verify.”  “When you tell the truth, it is easier to remember!” “Embezzlers love chaos because it screens their activities. If you are a practice owner, you need to be aware of your practice's finances.”  “Fear of the unknown is a great fertilizer for embezzlement.” Links & Resources  Janice's Website:  GTSGurus.com (sign up for the newsletter) GTS Phone:  844--664-4487 Susan's Website:  https://SusanGunnSolutions.com  (sign up for the newsletter) SGS Phone:  888-994-3167 Book Money In, Money Out: Financial Organization In Your Practice  Book Getting The Most Out of QuickBooks In Your Practice   Book Advanced QuickBooks In Your Practice   Ask The Expert Online Consultation  Money In, Money Out Lies Breed Lies Episode: SBA EIDL & PPP Fraud Money In, Money Out Fruitcakes & Fraud: The Collin St. Bakery Embezzlement Prepare Protect Prosper Valuable eBook Free Download

Conflict. This past year has been packed with drama and conflict. 2020 reads like a well written novel. Enter the protagonist, aka COVID-19, who stirred up all sorts of angst and conflict amongst family, friends and communities. Unresolved conflicts can destroy relationships, destroy our very souls. This week on Money In Money Out, Susan Gunn welcomes Katherine Eitel Belt to talk about the courageous conversations needed to manage conflict. Katherine provides information on two four-letter acronyms that will help in guiding you through conflict resolution in your life and business! Episode Highlights The benefits Re-frame G.E.C.O check Rules of conflict management  4 reasons people didn't do what you wanted them to do - A.R.C.H LionSpeak Resources  Quotes “This will definitely make work better, but it is bigger than that. Life gets better, and I don't think it is too bold to say that the world can be better.”  “I never lose. I either win or I learn something.” “Any relationship personal or professional that doesn't have conflict on a regular basis, isn't growing.”  “You can't take someone to a place you haven't been.”  “There are times that ‘but' is necessary in a sentence, however ‘but' is rarely necessary in conflict resolution.”  “Vulnerability and transparency in a leader is sexy.”  “If your audience could see me, I would get down on my knees and beg that once they reach resolution, not to quit.  You are only halfway through A.R.C.H.”  “Life will hand you opportunities to practice daily.”  Links & Resources  Katherine's website:  www.Lionspeak.net Free Poster G.E.C.O/A.R.C.H: Email Info@LionSpeak.net  LionSpeak Blog Specific Blog post Katherine mentions:  https://www.lionspeak.net/reacting-to-reality/ -- Susan's Website - https://SusanGunnSolutions.com  (sign up for my newsletter) Book Money In, Money Out: Financial Organization In Your Practice  Book Getting The Most Out of QuickBooks In Your Practice   Book Advanced QuickBooks In Your Practice   Ask The Expert Online Consultation  Money In, Money Out Lies Breed Lies Episode: SBA EIDL & PPP Fraud Prepare Protect Prosper Valuable eBook Free Download 

This past year has been like no other. And the needs of those around us have been great. Businesses have closed their doors and employees are left without a means to put food on the table or pay their rent or utilities. This week on Money In Money Out, Susan Gunn welcomes Theresa Narantic. Theresa has been in dentistry over 35 years growing dental businesses and dental teams. Theresa shares with us her passion for philanthropy and talks to us about embarking on a philanthropic journey.  Episode Highlights Reviewing the Texas Snovid Experience Developing the habit of philanthropy Getting Started - Find Your Passion Practice Team Events Quotes “Philanthropy can be something we have to do, because there are always people in need.” “It's not something we HAVE to do, but something we GET to do.” “It is that feeling that you know someone else is down, or out, or in need I always look back and say, but for the love of God.”  “Mentoring is where it begins. If you do not get exposed to it, how do you know that there is a reality different from the one you are living?” “We are creatures of habit. If we want to develop a philanthropic attitude, we need to make it a habit.”  “When you give, it comes back ten fold.”  “It's not the huge large amounts that make the difference, it's the little baggies of coins.”  “They are living their philanthropy.”  “Take that first step, realize that there is a need, and that without you, it won't happen.”  “Whatever you decide it, has to come from inside - there is no right or wrong.”  “Teams bond and when they have the same philanthropic purpose, they do good things at a bigger volume. And when a team feels good about what they are doing, they also feel good about each other, about the industry, and it becomes more about what they can do than about their paycheck.”   “We don't make a living by what we get - we make a life by what we give.”  “The purpose of life is a life with purpose.”  Links & Resources  Theresa Narantic:  http://speaker.dental  Susan's Website - https://SusanGunnSolutions.com  (sign up for my newsletter) Book Money In, Money Out: Financial Organization In Your Practice  Book Getting The Most Out of QuickBooks In Your Practice   Book Advanced QuickBooks In Your Practice   Ask The Expert Online Consultation  Money In, Money Out Lies Breed Lies Episode: SBA EIDL & PPP Fraud Prepare Protect Prosper Valuable eBook Free Download    Mentioned in the podcast: Special Olympics Johnny's Ambassador's Maternal Healthcare International Stand Up To Cancer The Mpenzi's on Mission Mission Arlington/Mission Metroplex New York City Slow Food Shoes That Fit Combat Military Hunger Relief Organizations on the front lines with the Texas winter storm needs: Salvation Army Mission Arlington Tarrant Area Food Bank Greater Houston Community Foundation These are just a few that gave shelter and are providing relief. There are many more listed online in every affected area.

This week on Money In Money Out, Susan Gunn welcomes back her friend and colleague Teresa Duncan, MS speaker and owner of Odyssey management to highlight the features of “Shady Dental,” a fictional and not so ethical dental practice.   Episode Highlights Crippling temptations of owner dentists of Shady Dental Shady behaviors of Shady Dental team members Teresa and Kevin's reading of “The Hoverboard Dentists” texts What would you do If you worked at Shady Dental? Quotes “I am hearing from others that because of this past year, substance abuse is on the rise.” “When the receptionist needed her alone time, she was going to her car for another bump of cocaine. That explained her erratic behavior.”  “Drug addiction does creep in and affect jobs. We need to ensure we do no harm to our patients.” “Precedence is always set at the top of the business.”  “Sometimes they walk right past the front desk without paying.” “Forgiving patient co-pays is illegal but is being used as a marketing tool!” “At Shady Dental there is a lot of equipment turn-over, a lot of supplies turnover, because it walks out the back door.” “Shady Dental also hires a new hygienist from a near-by practice, so that she will bring her patient base with her.” “Leadership in the practice matters. If the doctor does not lead, someone else will step into that role to lead. And they may not like who takes the lead.”  “I love talking to the dental students, being able to make a difference in what they are going to go through down the road. It is so important.”  “If you are an Associate Doctor, you need to learn to run your own reports.” “How much caffeine do you need to run a practice for crying out loud? Hopefully she was buying Starbucks for everyone.” Links & Resources  Teresa's Website- https://www.OdysseyMgmt.com/ (sign up for my newsletter!)  Nobody Told Me That Podcast Episode 70:  Fraudulent Hoverboard Dentist Dramatic Reading Nobody Told Me That Podcast Drug Addiction podcast: https://nobodytoldmethat.libsyn.com/ Teresa's Book Moving Your Patients to Yes! Easy Insurance Conversations (use ‘newsletter' for $3 off) -- Susan's Website - https://SusanGunnSolutions.com  (sign up for my newsletter) Book Money In, Money Out: Financial Organization In Your Practice  Book Getting The Most Out of QuickBooks In Your Practice   Book Advanced QuickBooks In Your Practice   Ask The Expert Online Consultation  Money In, Money Out Lies Breed Lies Episode: SBA EIDL & PPP Fraud Prepare Protect Prosper Valuable eBook Free Download

This week on Money In Money Out, Susan Gunn is joined by Janice Janssen for another episode of In The Embezzlement News!  This embezzlement scandal takes place in Dixon, Illinois, where the City Comptroller steals millions, forcing the city to the brink of budget failure. To date this case is known as the largest municipal fraud in US history.  Episode Highlights Kathe Swanson - The Whistleblower Rita A. Crundwell - The Embezzler Mayor Jim Burke - The Mayor and Confidant of Kathe  How Rita embezzled  How Rita got caught How to avoid embezzlement How Dixon is recovering Quotes “If a fraud of this magnitude can happen in Dixon, it can happen anywhere.”  “There were years the city had to take out loans to cover the amount she stole.”  “We both said good Lord Almighty, she STARTED with a 181k dollar theft! Dental embezzlers are brazen but have never started out with a theft so high!”  “You would be surprised how often we find records where the embezzlers are keeping track of how much they have stolen.”  “They said it would take her 120+ years to pay the restitution.”  “She had 400 horses on 22 farms in 13 states.”  “She liked her jewelry gaudy.”  “There is a lot of misplaced trust that the bank is watching, but they are not watching as much as you think they might be.”  “Managing your own business is really the most effective tool for oversight.” “It is so important to have an outside entity review your information.”  “Trust without verification can lead to betrayal.”  Links & Resources  Nobody Told Me That podcast: Fruitcakes & Fraud: The Collin Street Bakery Embezzlement All The Queen's Horses movie about Rita Crundwell Lies Breed Lies podcast about current EIDL & PPP fraud -- Reach Janice at Janice@GTSGurus.com. Or call 844-664-4487 -- Susan's Website: https://susangunnsolutions.com  Or call 888-994-3167 Books Online

Kate Willeford, CPA joins Susan to discuss the classic financial psychology book, The Millionaire Next Door by William D. Danko, PhD and Thomas J. Stanley, PhD, who studied, wrote and spoke on affluence in America. Highlighting 3 of the 7 surprising common factors between the wealthy mentioned in the book, the discussion centers around millionaire's best practices, and it is not what you may think!    Episode Highlights Who becomes wealthy The one word that describes all the millionaires studied The earn-and-consume treadmill Family meetings Quotes   "I always thought millionaires had that much money, because it was family money."   "Money buys you financial freedom."    "80% of America's millionaires are first generation rich."    "The average earned income in America is less than $60,000 a year and that means that 4/10 Americans cannot afford to pay a $400 surprise medical bill."    “We have 6.5% of Americans that are millionaires but the rest are in a situation where they are finding it difficult to pay the bills, living paycheck to paycheck, so when someone is at the front desk and seeing the doctor's affluent lifestyle and all the money coming in, it makes it very tempting to find ways to pay themselves more because they feel they deserve it or they have the opportunity when the doctor is not looking at the right reports.”    "I have not had one embezzler steal for financial independence; they steal for social status."    "Even if you can only save a few thousand dollars a year, it is extremely important to start that habit from year one, but it is never too late."    "If you don't have specific goals for your future, you will never get there."   "Save for your own retirement, before your kids college tuition."    Links & Resources    The Millionaire Next Door: The Surprising Secrets of America's Wealthy by William D. Danko, PhD and Thomas J. Stanley, PhD  Book on Amazon Audible version   Family Wealth - Keeping It In The Family by James E. Hughes, Jr. Book on Amazon   For Kate's help, thewillefordgroup.com   770-552-8500 -- Susan's Website: https://susangunnsolutions.com  Books Online

Opening the new year, Susan is joined with podcast guest Katherine Eitel Belt to talk about being a leader in the midst of all the unknowns of 2021! How do we best apply the leadership lessons learned in 2020 to lead into 2021?   Episode Highlights The Lioness Principle Vision Alignment Conversation Transparency with Your Team Purpose of Vision and Values Quotes "Some dentists have been blindsided into leadership roles they were not prepared for, but needed to fill." "Words are SO important in communicating clearly." “Encouragement is a lost word - to pull another person out to be the very best person they can be.” “The Lioness Principle is about how we help people discover that they can be and do more, rather than just give them the answers” “People can't read your mind. People don't know what we are about and where we are going and what we are shooting for, trying to build, unless we lay it out for them so clearly and so inspirationally that they want to follow. That they are inspired to follow.” "What we give people through this is an invitation. We aren't demanding anything. We are inviting them into the future as we see it."  “Great leaders have to communicate two things: clarity and inspiration. One without the other is an incomplete communication.” "Authenticity and transparency in a leader is sexy, not weak!” "It is in battle where leaders are born."   Links & Resources  For Katherine's Help, https://www.lionspeak.net 800-595-7060   For Susan's help, susangunnsolutions.com   888-994-3167   Nobody Told Me That: Fruitcakes and Fraud with Susan Gunn, CFE https://www.ataleoftwohygienists.com/alldpnepisodes/holiday-edition-fruitcakes-and-fraud-with-susan-gunn-cfe/  -- Susan's Website: https://susangunnsolutions.com  Susan's Books: https://susangunnsolutions.com/shop/

In this episode, Susan is closing out 2020 the way she started it, with her friend and colleague, Kate Willeford, CPA. Susan and Kate talk about the current information regarding PPP forgiveness, reviewing your finances and steps you need to take to wrap up 2020!    Episode Highlights 2020 Recap PPP and EIDL Funding Payroll Tax Implications for PPP Recipients Organizing QuickBooks Keeping Your Finances Clean Changes in Payment Forms and Taxes  2021 Planning Quotes "Little did we know the sky really was falling."  "The businesses that were able to survive this closure the best, were those that were able to save emergency cash in prior years."  "I think a lot of people had gotten used to spending 110% of what they made." "PPP Funding forgiveness is not something you need to stress over, unless you are selling your practice right away."  "Congress just didn't think through the details of how the tax laws work." "We are in the middle of a pandemic - things happen." "You have your ducks in a row because you love the people that will have to clean up the mess in your absence." "I love taking really messy quickbooks and making them clean." "Do not wait until the last minute - this is not the year!"   Links & Resources  For Kate's help, thewillefordgroup.com   770-552-8500 For Susan's help, susangunnsolutions.com   888-994-3167 -- Susan's Website: https://susangunnsolutions.com  Susan's Books: https://susangunnsolutions.com/shop/

In this episode Susan talks with us about the rationale of those who embezzle. Inspired by two articles Susan read lately, Susan takes a hard look at just a small fraction of the CARES Act fraud cases. We see how lies breed lies, but Susan lets us in on some insider knowledge, and that is honesty can ultimately breed honesty. The choice is in how we lead our lives. Episode Highlights Lies breed lies CARES Act fraud cases Dentistry Today's Leader in Consulting  Quotes “Lying and dishonest acts go hand in hand.” “The more often that person lies, the less often that aversion signal is received by the brain.” “Lies breed lies.” “He was previously charged with fraud, while he was released he was changed with 4 counts of bank robbery.” “Not one dime was used for payroll. As a taxpayer I am pissed - that was my money he stole.”  “They received 17 million in PPP funding.  He filed 15 fraudulent PPP applications under various businesses that he didn't own or control, under 8 lenders, for a total of 24 million dollars.” “He was trying to destroy those records by flushing them down the toilet while the investigators searched his home.” “I simply love doing what I do.”  “Honesty can breed honesty.”  “Lead with integrity.”    Links & Resources  https://nobodytoldmethat.libsyn.com/holiday-edition-fruitcakes-and-fraud-with-susan-gunn-cfe  -- Susan's Website: https://susangunnsolutions.com  Susan's Books: https://susangunnsolutions.com/shop/

In this episode, Susan is joined by internationally recognized speaker and consultant, and dear friend, Debbie Castagna, to talk about "How To Plan for 2021 Success During A Pandemic." Debbie and Susan highlight lessons learned from 2020, how practices need to move forward and how to build a viable Annual Plan for the practice in the midst of a pandemic!    Episode Highlights Lessons from 2020 Budgeting and overspending Underspending where you should spend Know your numbers Don't count your chickens before they hatch Quotes   “When you have a pandemic thrown in the mix, you look at how you can tighten up the ship financially.”   “All of these decisions are so practice dependent, you have to look at the whole picture, not just one expense category.”   "Anne Sullivan said, ‘People seldom see the halting and painful steps by which the most insignificant success is achieved.'”   “A successful business doesn't happen by accident. It happens with careful planning and implementation.”    “Production goals, smart goals, are based on history.”    “The Annual Plan isn't stored on your desktop. The Annual Plan becomes part of your daily life.”   “We have to go after it. We cannot be victims to what the news says.”   “Control the things you can control and you cannot control the pandemic.”   Links & Resources    https://castagnacoaching.coachesconsole.com   Debbie@CastagnaCoaching.com  -- Susan's Website: https://susangunnsolutions.com    Susan's Books: https://susangunnsolutions.com/shop/

In this episode Susan is joined by Linda Valencia and Jody Catalanello from Mosaic Management Group to discuss patient collections! Now is the time to implement sound financial organizational systems and procedures into your practice.    Episode Highlights Communication skills Financial health within the practice Reports to run Tracking EFT payments Daily billing Patient overpayment Paperwork is crucial  Quotes “Money is sensitive.” “You have to be willing to work with a team member and gain the skills, and internal courage.” “Don't ask a question you might not like the answer to.”  “Dentists are not in the banking business.” “Discounts for a dental practice reminds me of something from K-Mart.” “Without accurate data you cannot make any decisions.” “I'm working for you as an advocate with the insurance company, but I can make no guarantees.”  “Written agreements are a way to test for patient acceptance.”  “Inform before you perform… don't drill, fill and bill."   Links & Resources  Mosaic Management Group http://www.mosaicmanagementgroup.com Jody@mosaicmanagementgroup.com  Linda@mosaicmanagementgroup.com  248-792-2700 (Mosaic Management Office)  -- Susan's Website: https://susangunnsolutions.com  Susan's Books: https://susangunnsolutions.com/shop/

In this episode, Susan is joined by long time friend and well known colleague, Sandy Pardue of Classic Practice Resources, to talk about hot topics! A consultant for over 25 years, Sandy shares her knowledge and tips with listeners in 5 obvious choices needed to ensure practice stability going forward, through the fall and OUT of 2020!   Episode Highlights Covid-19 resurgence  5 obvious choices  Quotes   “It is really important that the team has confidence and stays positive.”   “We are in a relationship business.”    “You are either patient focused, or self focused.”    “As the leader of the practice if you want your team to follow you, then you need to care for them. Compassion goes a long way.”    “Have you implemented a system so you know If there are accounts that are overdue by 30 day, by 60 days?”  “If you can wait, do so.” “Business slowed down and I started looking at these reports… and something seems off.”  “Patients that are just patients, that are not loyal, they will change offices so fast, and they are not referring.”    Links & Resources  Sandy Pardue:  https://classicpractice.com Sandy's Podcast: Dental Drill Bits (iTunes, Google, Stitcher, etc) Susan's Website: https://susangunnsolutions.com  Susan's Books: https://susangunnsolutions.com/shop/

In this episode, Susan shares with us heartwarming stories of her colleague and dear friend, Sally McKenzie, who passed suddenly September 1. Sally was an incredible business woman who provided an abundance of wisdom, guidance and grace for over 50 years to the dental industry and beyond. Following her passion was the key to her success. "Stress divided can be handled together." Episode Highlights 2020 has been a year like no other “Gushy” stories Sally would hate Basic 3 step business model Take-aways from Sally  Links & Resources  Susan's Website: https://susangunnsolutions.com  Susan's Books: https://susangunnsolutions.com/shop/ Resources from Sally practicemanagementlearning.com https://www.thedentistsnetwork.net/ https://www.mckenziemgmt.com/ Running a Practice During a Pandemic with Sally McKenzie of McKenzie Management: Dentistry Uncensored with Howard Farran

In recent months, Susan has discovered many banks not offering standard digital services: accessibility to account statements, check/deposit detail, download capability, etc..  There is much to be learned about commercial banking, which in spite of digital access, still needs to be relationship bound.  Katie Carlson, Relationship Manager from Frost Bank, joins Susan to discuss what is important in your banking relationship, as well as the importance of maintaining financial accounts for great credit ratings and what banks do to protect depositors against fraud.  Another must listen to podcast from Susan. Next podcast season begins November 1 with an exciting lineup of guests! Electronic Deposit Insurance Estimator (EDIE) - https://edie.fdic.gov/ Katie Carlson - Vice President, Frost Commercial Banking  katie.carlson@frostbank.com  Susan Gunn - www.SusanGunnSolutions.com  

Are you thinking of implementing the payroll tax deferrals in your business?   You will want to listen to this quick up-to-date podcast with insights into the Payroll Tax Deferral basics. Read about The Executive Order here. Read about the IRS Guidelines here.

Susan believes businesses grow by evaluating what has made other businesses successful. This episode gives insight to Jazzy Jems, a successful boutique business owned by Entrepreneur Teenya Blanchard. Listeners will grab true "jems" in learning how this business has evolved through some major business hurdles, even losing power while recording a podcast! For more about Jazzy Jems Online Store or follow on Facebook. You will not be disappointed!  

If you have not had a little stress in your life this year, you have lived under a rock! Life Change Units (LCUs) have never been higher in our lives but what does this mean? Then add conflicts with each other. Listen to Susan's guest, Denise Ciardello of Global Team Solutions, as they explore solutions. Conflict cannot be ignored. Most often, it worsens. If you are feeling a little stress in addition to conflict, this is an episode you will not want to miss. For the Conflict Resolutions worksheet, email Info@GTSGurus.com.  Holmes and Rahe Stress Scale Denise Ciardello Susan Gunn

This is a difficult conversation to have but you need to hear it. If you own a practice for 30 years, SOMEONE that you trust will embezzle from you. To think otherwise is negligent. Not implementing valuable systems will be the compost an embezzler needs to cultivate fertile embezzlement grounds. Embezzlers can grow in those conditions and what they produce will be high yield. Three relevant observations from the American Dental Association Council of Dental Practices Survey on Employee Theft in the Dental Practice and three obvious measures to put into place. Susan Gunn: SusanGunnSolutions.com or 888-994-3167 Janice Janssen: GTSGurus.com or 844-664-4487

Many workers have found themselves suddenly working from home, in a very incongruous work environment. And many more have found themselves cleaning and rearranging their homes and work spaces. Suddenly, the walls we lived between mostly at night, have become our daytime companions as well. Andrea Greer from On Point Space provides us all with some valuable tips on how to purge, how to see your space and how to freshen up your workspace to enhance creativity. Andrea Greer:  OnPointSpace.com and CreateYourBestSpace.com Susan Gunn:  SusanGunnSolutions.com  

Learning to be nimble is what Virginia Moore of Moore Practice Consulting wisely recommends when she joins Susan for this candid discussion regarding how to review a practice's revenue. Driven by a strong desire to teach practice owners how to oversee their business, Virginia and Susan discuss: Accounting for PPE expenses PPE patient fees Consumer Protection Act information What practice software reports to review Using Dental Dashboards Collecting payments and sending statements Being nimble Common sense encouragement For more information for Virginia:  https://virginiamoore.com/ For more information for Susan:  https://susangunnsolutions.com/  

Most everyone I have spoken with in the past few months have declared this was going to be their best year yet in their business, whatever business they owned.  Then the robust economy was shut down and income slowed to a crawl. Susan takes a look back into World War 1, the Spanish Flu, the Roaring 20s and what built up to the Great Depression. After a little historical perspective, Susan brings up-to-date information on Mortgage Forbearance, as well as PPP & EIDL tracking.  Information rich as usual, Susan concludes her time with the listeners in a heart to heart conversation, from an encouraging perspective. This is definitely a message you do not want to miss.   SBA press release link:  SBA and Treasury Release Paycheck Protection Program Loan Forgiveness Application | The U.S. Small Business Administration | SBA.gov Let Susan help you with your QuickBooks tracking:  https://www.susangunnsolutions.com

As practices are reopening, please be aware not all your patient's insurance may be intact as it was their last visit. Guest Teresa Duncan of Odyssey Management, is the dental community's insurance expert, author of Moving Your Patients to YES!, national speaker and a good friend! This is a must listen BEFORE you start seeing patients! Teresa and Susan explore what is going on in the dental insurance industry. And be sure to listen to the end for book coupon codes! If you need help.... To reach Teresa: www.odysseymgmt.com To reach Susan:  www.susangunnsolutions.com

The average business owner's brain these past few weeks has been working overtime trying to figure out what they need to do. In healthcare (dentists, veterinarians, chiropractors, and medical practices), that list has multiplied. Unlike others in that list, most dental practices have been mandated to close during this COVID-19 crisis.  Hear some up-to-date information regarding unemployment, PPP and EIDL in regard to a few observations. And, do you need something to focus on? This week's guest, Janice Janssen of Global Team Solutions and I talk about office protocols to review and give you four things you can consider homework until the next episode of Money In, Money Out. Then listen to the end for an amazing offer for two of Susan's books, Getting The Most Out Of QuickBooks In Your Practice 2020 and Money In, Money Out .       Janice Janssen's contact info:  www.GTSGurus.com Susan Gunn's contact info:  www.SusanGunnSolutions.com  

With a bipolar stock market, there are so many questions with very limited answers. And we cannot see the light at the end of the tunnel just yet. Susan's regular guest, Kate Willeford, CPA, brings us the up to date information on the CARES Act and what you need to do now as a small business owner. There are multiple facets to these loans. Listen to hear: the differences regarding each loan unemployment information and the current various financial timelines. For the expense spreadsheet, email info@twgcpas.com. If you have questions, contact your CPA or forward them to me and I will try to get you the answers. If I can help, 888-994-3167. Stay tuned - as valuable information comes in, we are doing our best to get it out to you.  UPDATE: The forms for the PPL have been released and will begin to be accepted Friday, April 3. Though the 8 week period is still in tact, according to the banks, when approved, the 8 week period begins when the available funds are withdrawn. The forms can be downloaded here:  https://susangunnsolutions.com/covid-19/  

Join Susan & Kate for more helpful information during these truly twilight zone moments. Learn the up to date information on SBA loan options Line of Credits Tracking COVID-19 in QuickBooks Employee Advances Payroll taxes and filing Unemployment rates And a lot more Be sure to download the checklist Kate has graciously provided for our listeners.  If Kate can help: https://thewillefordgroup.com If Susan can help:  https://susangunnsolutions.com  

"... You've just crossed over into the Twilight Zone..."  Much has changed since Susan & Kate talked last week. This week, many dental practices are being requested to shut down. What are the things they need to consider in shutting down?  In regards to the practice, here are a few things to consider. And as a bonus, here are a few things to consider personally.  Click on the link to download a pdf checklist for both the practice and personal things to consider. Money In, Money Out is available on Amazon. For Kate's help, thewillefordgroup.com   770-552-8500 For Susan's help, susangunnsolutions.com   888-994-3167 Be sure to sign up for my newsletter!  Thanks for listening!   

Doom and gloom. Gloom and doom. Susan launches the Money In, Money Out podcast series in a very unprecedented time. Joined by Guest Kate Willeford, CPA, they both offer some great tips to consider these next few weeks for your practice. Cash flow Financial savings Line of credit Paying employees Federal tax filings Employee travel Stock market Business interruption insurance Remote access to your practice For sanity's sake Money In, Money Out is available on Amazon. For Kate's help, thewillefordgroup.com   770-552-8500 For Susan's help, susangunnsolutions.com   888-994-3167 Be sure to sign up for my newsletter!  Thank you for listening!